Best Western Plus Prien Lake-Lake Charles

The front desk and manager were both very friendly. The bed and pillows was very comfortable. The breakfast was hot and had several choices. We did not get a chance to get in the pool as planned but i was happy to have access to an indoor pool. The lobby and room were very clean. We enjoyed our stay here and would definitely use this hotel again for future stays.

The visit starts at check in. Front desk staff was courteous, friendly and helpful. Rooms were clean and comfortable. Close proximity to everything. Thanks to everyone for your services. Something to please everyone at breakfast and it was hot.

Spent an enjoyable night at the Best Western Plus, Lake Charles. We received a friendly and professional greeting, and were assigned our preferred room of a large king on the top floor. The room was exceptionally clean and comfortable, as was the hotel and breakfast room. Breakfast was the usual fare, but plentiful and very well presented. Hotel staff were courteous and helpful. Recommend highly. Would definitely stay here again.

Had a great stay. Everything was fresh and up-to-date the rooms were very comfortable and beds were very comfortable, would choose Best Western again for my stay great experience fantastic motel in lake Charles town Best western plus Thanks again

Nothing was good in the breakfast from 2-3 days old bakery items to coffee. Nothing tasted good. Hotel rooms are quite clean and tidy. as the hotel is quite new so amenities are in good shape. Being a platinum member i was not even offered complimentary water

The location is perfect when we work in Lake Charles. Clean room and a quiet place to relax after work. Nice lobby area, pool and fitness center. Staff is super friendly and offer a hot breakfast each morning.

The Hotel was very clean and the staff was very friendly. The room that I stayed in looked like it was recently renovated. The staff was very helpful when checking in and out, and asking for good places to eat. The breakfast was a nice touch in the morning before leaving for work. I would stay here again.

Exceptional Stay. Clean hotel. Room looked very new. Seems like It got renovated after the hurricanes. Staff is very nice and helpful. Breakfast was great with lots of choices. Indoor pool, exercise room, and snack shop. This is my favorite Best Western hotel. Free casino shuttle is a bonus.Keep up the good work.

This is a terrible hotel for many reasons (in my opinion). Their smoking section is right at the front door so you unfortunately get to smell all the people smoking pot and/or cigarettes right as you drive up. What a disgusting thing to have to smell, especially when we have kids with us…eww. I get that people think they have to smoke, but c'mon, right by the front?…Gross. They should relocate the smoking area elsewhere, like down at the other end of the parking lot, or down the street so guests don't have to smell it. They promote themselves as an upscale hotel even though they are a lower scale sub-par hotel. The room was not clean, “debris” left around the room that was not cleaned by housekeeping, and brown residue was still in the toilet, we had to re-clean the room ourselves since the front desk person didn't care; staff not friendly. And try to use a black/UV light on the room, see what you find. The night person seems to hate her job and doesn't even greet you when you walk in unless you walk up to her and interrupt her on her cell phone, then she acknowledges you. The pillows are the worst I've ever felt, like they were from the 1800's before real pillows were created. The room was small for a family, and we got the biggest room they had (Apparently). Their largest room is the size of the smallest room at a Homewood suites or Omni hotel. In the bedroom, there is barely enough room to squeeze between the window and the air conditioner unit, and there was barely room for all of us in the hotel room…terrible design. We didn't take a shower or use any of the bath linens so I can't comment on the quality of the bath towels. Front desk guy Rajesh seems to care less when reporting the dirtiness of the room to him and he didn't even apologize for it and said he can't change anything. He seems to be powerless. I asked to talk to the GM and he said he was the GM. I had to escalate this higher up to even get anything done because he obviously couldn't or didn't want to. The GM could really benefit from some additional training to help his customer service and management skills…might also help the quality of this hotel. It seems that this Best Western has really gone down hill since COVID. We didn't use the pool or eat breakfast there so I can't comment on that either, but the breakfast area looked really small. The only positive thing I can say is they did let us have a package shipped there that we needed, so they accepted that and gave it to us when we checked in. Otherwise I would rate this 1 out of 5, 0 if I could, or 1 out of 100, and the 1 only because they accepted the package for us. We have stayed at over 250 hotels in our lifetime (many different brands), and we are a Best Western Diamond member, and this is in the worst top three for sure, maybe the worst ever we've stayed at. I'm sure they won't be happy with this review being posted, but we felt we should post this so people know the truth about the hotel, especially when you have to encounter people smoking right as you walk up. Better choices for Lake Charles than here. For a hotel who says they have pride in how they run it, that certainly isn't represented/demonstrated by anything on the property. Don't stay here! One more thing to mention, look at the other negative reviews and then the hotel's responses. The hotel tries to come back with something to discredit the reviewers in a lot of their responses, like “after their investigation” the guest's credit card was declined even though they stayed there, or “after their investigation” the hotel implies someone smoked in a room if the person has a complaint about the room, or they say the person tried to cancel the reservation day of arrival even though the person completed the stay, or something else that seems unethical to try to make reviews sound bad. Why not simply apologize for the complaint and say you'll work on it so other people looking at the hotel reviews know the hotel is aware of it and trying to improve it. Save yourself the trouble and don't stay here.

We found our room to be more than we expected, Breakfast to be exceptional, the service to be truly commendable and the total experience to be a real pleasure! The whole team was very nice. Loved the coffee and they also had K-cup coffee makers in the room. This hotel is the best of BEST Western Plus.

Very nice staff and clean rooms. The rooms are set up for modern convenient like for computers and cell phones. Easy access to restaurants, shopping and the civic center. Close to McNeese State University.

Great Place to Stay Great Hotel. Great Price. Great amenities. Hot breakfast, clean room, indoor pool and exercise room. Can't be beat in the area. Shopping and dining options were close by. I love the set up of the rooms.Great staff, keep up the good work.

Excellence stay. Hotel looked new. My room was clean and cold. Indoor pool was awesome. They had an exercise room. Great breakfast. Lots of choices sausage, eggs and my favorite waffles. Great staff and manager. We will be back

The BW website advertises a 2 room family suite with 1 king and a pull-out sofa, 1 king suite. The pictures for the listing show a king bed in the main room with the pull-out sofa. In reality, there is only a single king bed in the suite and no bed in the main room. This foiled our plan to put our toddler in the suite and shut the door while mom and dad slept in the main room with the newborn who wakes up every 2 hours to nurse. Instead, we shut ourselves in the suite so we could have a bed while our toddler slept in the main room blocking us from the bathroom, room exit, and sitting area once he was down for the night. Wish my wife could have used the sitting area to nurse.. We drove out of our way to stay here based on the advertised room availability. We definitely would not stay here again as there are nicer hotels in better parts of town at the same rate.

The hotel looks nice. The king room we had was nice, and the bed was comfortable. Spacious enough. Towels are in desperate need of being replaced... thin and dingy. The fan in the bathroom, which came on with the light, was extremely noisy. Breakfast was just ok. The coffee was bad.  Probably would not stay again because of the towels and the noisy fan.

Great service,yummy food, great location. Wish I could have visited the indoor pool but it's okay maybe next time! It was open but I was busy running around town! They also can shuttle you to the casino's near bye!

Customer service is phenomenal at this hotel. We arrived right before check in and Mr. Roger quickly Checked us in and told us everything we needed to know about the hotel. Our two-queen suite was very clean, with comfortable beds. There was coffee and tea available downstairs 24/7. The hotel, from the time you walk in, elevators and hallways all smell fresh and very clean.Traveling alone or with others it is the best.

We have stayed at this property several times over the past several years, though family situation and covid made our trips less frequent. In my view, the hotel price is a bit high. but this area has still not funny recovered from the hurricanes a couple of years or so back, so most hotels have seen price increases in this area especially. I am fairly loyal to BW and an elite member. We arrived this time a bit early for an appointment and decided to see if we could get a room earlier and a better selection as I am mobility impaired. Check in is at 4PM and we arrived 1:45 PM. I was told no early check in before 4 PM at all unless I paid an additional $25. Rooms were ready, so availability was not an issue. I was told this is manager's policy. Their site says early check in is available at no charge, subject to availability, so this was very off putting. Breakfast was okay. The usual waffles, meat, potatoes, eggs. Potatoes were obviously freezer burned and had a strange taste. Eggs were sticking to the pan. Waffle batter was sour and gummy. I did mention these issues, so hopefully they are corrected and this is just an issue of needing a bit more training. Property was clean and well-maintained. Quiet. Just need to get up to speed with some things and better follow chain policy.

This is a very comfortable, quiet, and clean hotel. They serve a complete warm breakfast with several options. We would certainly stay here again if in the area. They also have a shuttle to the nearby casinos. The staff were helpful, and friendly.

Hotel met our needs. Easy to access, well lit parking lot and entrance. Room was clean, beds very comfortable. Area was quiet so was able to get a good night's sleep. Breakfast was hot and tasty. Dining and serving area clean.

Excellent STAY. Top-of-the-line hotel. Superb rooms, Awesome staff, Loved the indoor pool and lots of items in breakfast eggs, sausage, biscuits, gravy....you name this hotel got it. Then on top free shuttle to casinos. This is what you call a 5STAR hotel.

Very pleased with my stay. The only thing I would do different is request a room away from the elevator. That is more of a routy people problem which often has nothing to do with the hotel. Breakfast was good and served until 10:00.

This hotel was recently renovated because of hurricane damage. The lobby is beautiful. There is new carpeting throughout, including the stairs. The room was clean, nicely decorated and the bed was comfortable. The included hot breakfast was very good. The front desk was pleasant and efficient.

If you're needing a hotel ... Best Western Plus is where we stayed. The staff was friendly and ready to help us with anything we needed. The hotel is very nice and extremely clean. It's a beautifully decorated. I will not hesitate to book here again. The staff is amazing and very welcoming.

This is my home away from home. The staff were always helpful and never said no to any request that I had for them. As far as nice experience, clean environment, safe neighborhood, convenient to everything, THIS IS THE PLACE TO STAY!. The casinos are 4 miles away and there is a shuttle bus to and from them. I have heard less than good reviews about my friends stays in the casino hotels, so it sounds like the Best Western Plus is the best option. Plus they have a heated indoor pool!!!

On a trip to see family but still had to work part of the time. The room was very well designed. There was a designated work area with desk and outlets, a sitting area, a food area, and the bed. The functionality made the roo. Feel bigger than it was. The staff was very nice and helpful. I had a minor issue with the ac unit and maintenance arrived quickly to address the problem. Breakfast had a lot of options and a nice sitting area. Everything was clean and well maintained.

Nice clean rooms. Good breakfast selection. Fast Internet connection. Nice indoor pool available. We only stayed one night and didn't get to enjoy any of the amenities. Would definitely stay here again if in the area.

the place was very clean, the rooms where clean as well, a/c worked great. the location & amenities was a plus. Breakfast was well, ok as any hotel breakfast. the 5 day stay was pleasant. only draw back was, no outdoor kitchen but, eat out every knight.

This was absolutely the worst hotel experience I've ever had. First off the price of $261 a night for litter box hotel is asinine. Against my better instincts ( of just having my daughter, gf, and her handicap mother sleep in the truck ) we decide to try a best western, because there where no other rooms available in town. That was a terrible mistake. I learned from the staff that the GM was real piece of work. Based off the tone and remarks from the staff member I spoke with. Breakfast was supposed to be over at 10am. I arrived at 9:45am to grab breakfast for my family. The staff was shutting down and cleaning around me early as I tried to make breakfast accommodations. I found this to be quite rude, I was told that they are to have it cleaned by 10am not start at 10am per my GM. Hospitality industry classes are must have for this GM who is obviously ignorant to industry standards. I however ignored this, because I do not really like to cause A fuss or write reviews even ( here we are, so that tells you they are sub-par ). I then proceeded up stairs to eat. Upon arrival the staff told us we could check out late, they would make a note for housekeeping to clean our room last. Well of course the day staff and the lack luster position filler of a GM, instructed us to get out now. We complied with that request. As we where opening the door to head out house keeping knocked, I even made the remark "perfect timing". On the way out the day shift employee at the front desk noticed our service animal ( actual real deal service animal ) she becomes very hostile and within in the next 5 mins notifies us they will be charging us for and animal and an extra day. We must certainly did produce paperwork and ID card for the dog, to no avail. It's possible that the front desk employee was not educated enough to read, or was never trained in customer service. Her terrible attitude and reprehensible hostility was not only dramatic, but pointless. She quite reminded me of my children when being told they cannot have sprinkles. At this point I'm not happy because the services we where promised have not been delivered. As my handicap mother and law makes it down around the corner, we begin loading the vehicle. We are traveling with my self and 3 females for 10 days . ( lots of bags ). When done loading one of our party needs to use the bathroom, she proceeds inside to be told by the front desk employee " we don't have NO public bathroom lady ". She comes back out tells me what happened and now I'm really pissed off ENOUGH that I will respond to the impolite imbecile. I explained that you have already charged me for another day so we are not the public, and she will use the bathroom. Response from front desk robot clone of the poor management was "I'm calling the cops". I said "call the cops". Subsequently the bathroom was used and we proceeded with our trip. One of the very best learning lessons of the trip.... DO NOT EVER EVER STAY IN A BEST WESTERN EVER !!! Horrible no good. Now let's get to their lack of ADA compliance. We will be filing a report with the ADA OFFICES. Our floors in our room where dirty. The shower had mold on the lower corner tiles. The waffles I made under duress where actually quite good. BUYER BEWARE !!!! I stayed in the royal sonesta in New Orleans with a balcony over bourbon st and it was fabulous and $$30 cheaper a night. I want to say one more time the GM of this facility needs real deal training in the hospitality industry. We travel all over the country and never ever have we had such a terrible interaction with staff and management. Sub par, needs work, poor, stay away, just don't.

Unless you like to be verbally attacked, threatened and overcharged, stay somewhere else. The staff here are obviously mentally unstable miserable shysters. Worse hotel experience of all time. Terrible. Just terrible. Please trust me and stay absolutely anywhere else if possible. A motel 8 built in 1967 would be a better option than dealing with the crazies operating this Best western location.

Great room beautiful and clean and fresh . Beds pleasant . Microwave and fridge clean . Ac didn't have black mold smells like other hotels.The 2 rooms were overall wonderful experience for our family time

Everything was great! Clean rooms all amenities available and great location. Although it's a little pricey it was worth the money to be comfortable. One thing that could be better is check in time, 4 pm is late but it worked out

1st didn't check my ID before handing over room keys, 2nd room smelled of stinky feet, so bad we were gagging and had to febreeze the room ourselves, bathroom was not handicap acc. But payed extra for

Ms Dorothy made my stay great. She was at the front desk and I could go to her for any help or question. She was soooo sweet and helpful. She did her best to make my stay great. She knew we were there due to Laura/Delta Hurricane matters, and a flood struck Lake Charles, so the travel trailer had to be delayed. Thus, my stay stayed being extended. The other girls were sweet too. They go out their way for great customer service. Ms Dorothy, the manager over house keeping, and Ms Sylvia , the hotel manager, all knew me by name. It made for a real personal experience. Try them when in Lake Charles. You'll love it!

I am the owner of a premier General Construction company and I traveled to Lake Charles Louisiana to bid on s storm damage project for a close friend/costumer's mother. I called ahead with no hassle on making a booking. Showed up to the hotel desk with no problems checking in ( very easy and precise). Hotel lobby decor was modern and fresh. Walked past the pool and it looked clean and inviting ( I will be returning to this hotel and make sure that I took a dip in the swimming pool). Rooms are clean , TV was clear and the amenities were very sufficient for my needs. Highly recommend this hotel if your on the road and need a place to lay your head and relax. In addition, there are great restaurants right around the corner!!! Terry

The pool was very nice. Kids had a blast!! Water pressure was extremely low. Ice bucket and bag had a nasty greasy substance in it. When I went down to get a clean one I waited at the front desk for 10 min before walking to the laundry room and found the worker. She could not find a ice bucket but gave me a few ice bags. While I was waiting on her at the desk Another guest came down and waited for a minute with a bag of chips but when Noone showed up at desk she just took it up to her room. The manager was not the kindest in the world. She came to the front desk to help one customer. As soon as she finished she scanned the line of customers and returned to the back!!!

I'm from LC, haven't been home in a while. It's was me and my three children. It was so nice to come “home” to the hotel that was staffed appropriately with helpful, friendly staff at ALL times. The “Continental Breakfast”, courtesy of COVID-19, was a sausage biscuit and fruit grab bag that ROCKED!! The coffee was fresh 24/7 in the lobby. The maintenance/cleanup guy and front desk clerk on Sunday were amazing!!!! Con: my AC went out, they had no fan to sustain me nor other room to offer me. I was not inconvenienced by it at all. The room maintained a comfortable temperature to sleep and check out, however, something to note. AWESOME STAY! WILL return!

Clean room. comfortable bed.. friendly personnel. Close to interstate.. easy to find.. disappointed with covid 19 changes.. no breakfast.. no cleaning service.. towels are skimpy. Room price should have been reduced with less services.

Hotel was nice and clean. We had a room near the ice machine and road - which at times could be a bit noisy. Staff was very nice. Because of Covid breakfast was a grab and go option, but under normal circumstances the breakfast area was quite nice.

The hotel was clean and everyone that worked there was friendly and helpful. Everyone had a smile and cheerful work at all times. When I am back in the area I will stay at this Best Western. Anyone that is in the area needs to stay at this Best Western.

Great Hotel. Nice, clean rooms and lobby. Very nice staff at check in and check out. Would have given it an excellent rating but they had no breakfast at all, not even a grab bag, this is irritating since I had to change plans and go to a restaurant to eat, which made me late for my morning.

I stayed here during Covid-19 so the hotel wasn't up to par as far as the usual amenities as in no food or drink served but the rooms were clean, spacious, and well equipped and the staff was friendly and welcoming. I simply cannot however see the logic of an indoor pool in this part of the country with average daytime winter temps in the 70's along with sweltering hot summers though? I'm yet to see one that was in any way refreshing or sanitary.. (Just my personal opinion) The area had plenty of food options and was within a few miles of the Casinos with easy highway access. Overall a decent enough place to stay the night.

We came to Lake Charles to see our new great grandson, born on May 27th, it was during the COVID19, and also during the protesters of George Floyd, but we would not miss seeing our new baby. We had to Dr at masks everywhere we went, most food places we taken out only...no food was served at the hotel, but we made due...the hotel was always clean and sanitized, staff were extremely pleasant if we needed anything, I would highly recommend this hotel to my friends and family. We had a wonderful stay for 8 days....we will be returning to this hotel in the future, we are from Mesa, Az.....

The price was excellent for the property. Super clean and quiet and the staff we very friendly. Didn't get to utilize the breakfast, but the kitchen area was clean and nice as well. The check-in process was quick and easy too!

I stayed for one night in November during a 21 night road trip, which included 11 ‘chain' properties, so this review is relatively objective. Easily found with plenty of parking. Pleasant & efficient staff. Spacious, clean and well equipped room. Only gripe was that the comfortable bed was supplied with a blanket rather than my personal preference for a duvet. Shower was ‘in bath' and had just about enough pressure. Average breakfast. Gas, food and groceries close by. A decent stop over.

I really like the location of the Hotel and it is a good place, however the beds have been changed. The mattresses were pillowtop and now they are firm, I prefer pillowtop. Overall a very good place for the money. I do like that you have to have a key card to enter the building.

Everything thing about the hotel is great!! It's very clean and the room I stayed in was very nice but the bed was HARD and very uncomfortable!! When I checked in the the staff remembers were very nice and accommodating!

Great stay. Wanda at the front desk was very helpful, helping us take care of an issue with a voucher. Breakfast was OK, room was clean and comfortable. In my opinion a great bargain for the price....

Stopped on the way to Sugar Bowl. Could not sleep at all due to loud train noise coming from wall. Sounded like a boiler room but wasn't. That caused vibration in floor which caused bed to vibrate and made us sick. Front desk called our room at 11:05 am and told us check out was at 11. Done with BW

great area,quiet, close to everything,staff are wonderful and very helpful,parking lot is big enough to handle my 1 ton dually and 35 foot trailer,clean,very bright and safe parking lot,there was always somewhere close to the entrance to park

We stayed at the Prien Lake Best Western for the second year in a row for our Thanksgiving visit with family. We were very pleased with the hotel and the staff who managed the hotel. The room was very clean and comfortable.

This was the best hotel I've stayed at. Everyone was super friendly especially the breakfast attendant. She was African American with short straight hair. I wish I could remember her name but she has the best service skills and she genuinely cared about people. Even if you don't eat breakfast stop by just for coffee and you'll know who I'm talking about when you meet her. She should be promoted. The room was big and spacious. Everything and everyone in the hotel was wonderful. I would stay here every time I visit.

We stayed there before as well everyone very friendly, very nice rooms, breakfast needs a little work to be much better. Ten minutes away from the casinos which is a big plus. Will go back again when we are in Lake Charles, La.

I am a regular customer and member of the Platinum Club. For the price, you can't beat Best Western Plus Hotels. I have travelled to various locations throughout the United States. The quality and Service is consistent.

On Saturday morning I had plans to sleep in late while my husband attended his company's annual golf tournament.Those plans were rudely disrupted by a loud mouth housekeeper who walked the 4th floor and constantly complained about her duties and the rooms. After almost 2 hours of and on I called the front desk to complain. Apparently they told her I complained. 10 minutes after my complaint the housekeeper came to my door to fight and was helling through my door that I was trying to get her fired. Some of the Staff and GM backed her rudeness and condemned her for coming to my door recklessly and accused me of being the aggressor after I went off on the housekeeper for coming to my door and yelling through it. She lied and told them she came to my door and was trying to apologize. She lied. She was talking reckless and was provoking for a confrontation and was shocked when I gave it to her. Just beware if you stay at this property you are staying at your own risk! It's very unsafe, ghetto and unprofessional. The GM was very rude and had already sided with her employees before talking to me. I will write a review on site and email the BBB. This is unacceptable!

The staff was very nice. They were efficient and always there to help you My room was nice and spacious. It was very clean and smelled really good. I left that morning and when I returned my room had been cleaned All the staff was very efficient I will stay again

Absolutely perfect room, cleaned so spotless would pass a white glove inspection. In fact the entire lobby & breakfast area was also just that good. This speaks well for the management. 1 employee to call out special was the receptionist/clerk manning the front desk. Exceptional employee.

Best Western Prien Lake is by far one of the friendliest Hotels I have stayed at!! Clean and homely and Wanda and Kesha are the best!! Location is awesome especially if you are attending Mcneese State events!!

Great value and location. The hotel is minutes away from the casino area at a fraction of the cost. We were there for a concert. It's also located a couple of blocks from the 210 loop and 10 minutes from I-10. It's a great value.

Me and my honey had a great over night stay the rooms were very clean and all the amenities were available, the majority of the staff were pleasant I did love the breakfast variety and the atmosphere as well

Noisy in the morning by house keeping when cleaning other rooms. Repeatedly sink in bathrooms in multiple rooms gets clogged. Otherwise nice hotel and staff and close to highway. Cleaning of the rooms needs more attention by the house keeping also

A colleague tipped me off about this hotel and I'm glad she did. I had a very pleasant experience here. The staff was excellent; friendly, helpful and professional. The location is great, close to the highway but extremely quiet. The hot breakfast was appreciated and the coffee was great.

booked at Best Western because we know what it's gonna be like clean, quite, and comfortable. This hotel was a prime example of just that. We were very satisfied with this hotel as we knew we would be. Picked this location because it was 5 minutes from the Casino. Looking forward to coming back.

The hotel is very clean, the staff was pleasant , rooms are very nice. The decor is updated and bright we had a big comfortable king size bed, slept well. Recommend. Great place and great rooms for a great price

I stay at Best Western hotels all over the country and this was the worst ever - the staff was very poor in their attitude, charges that were not authorized were on my bill and did not show on it when I checked out only on my credit card later causing me a lot of hassle to get things resolved - the approach into the hotel parking lot from the street was horrible and the staff could have cared less. I will never stay at this hotel again. The elevators did not work properly

This place is awesome! Extremely clean and lots accommodations such as computers, printers, swimming pool and work our facility. Breakfast bar has cereals, hot waffles and of course juices and coffee! The front desk employees Maggie and Nicole are so sweet and accommodating! The cleaning staff did a great job also. The location is close to Interstate 210 so you can get to everything quickly including the casinos! I give them 10 out of 10 stars

Hotel, room, grounds, and staff were great. Breakfast welcoming and up to Best Western standards. We Made the mistake of walking off grounds at night. Definately would not do that again. Seems to be a not so safe area. Once back at hotel, we were relaxed and comfortable.

Traveled solo and felt very safe. Property is updated, clean and well kept. Good location with easy access. Great breakfast and amenities . If I were to stay in Lake Charles, I would definitely stay here again.

Rooms were clean and decor was nice. The staff was friendly and took care of any issues. Location was great right less than 20 minutes away from place were event was being held. Breakfast was ok didn't care for the eggs, bacon was little greasy. Dinning area was kept clean and staff did ask if there was anything needed while enjoying our meal.

Nicole at the front desk was great. Sunday morning when I checked out I told her about my check in problem and she apologize and gave me a guest bag with some water and a granola bar and still gave me 500 points toward my next visit and told me to register to get a $20.00 gift card for my next stay which was the following day. Nicole also told me about the places I could go in Lake Charles since this was my first visit and allowed me to check in to my new reservation early due to the inconvenience I had the day before. Based on her customer skills from 1 to 10 I would give her a 10.

We thoroughly enjoyed our stay. We were attending our granddaughters graduation and the location was convenient to attend all our events. The breakfast was wonderful, staff extremely friendly, and rooms very clean.

reserved price not honored $50 variance, different from what I reserved, and when I got home found it was different than my receipt. According to Front desk clerk it was subject to change. Hope this is

This was our second stay at this hotel. 1. Room was clean 2. Suspect linen wasn't changed found hair on sheet 3. No more shuttle service to casinos 4. A-C was loud 5. Bed had wallows in mattress 6. Pillows were just not pliable - couldn't find one that was comfortable 7. Breakfast was marginally acceptable. Preserved Biscuits and pastries were at end of life just not good 8. Not worth $150 9. First stay was very good - excellent 10. Can not recommend it any longer 11. “Screw me once shame on you” rule applies here, with no chance get me back. 12. Bless their hearts

We came to stay while in town for my husbands softball tournament. It was a potentially stressful night as I was alone with 2 children. I can honestly say that the ease of checking in, locating my room, and access to the indoor pool was just what I needed to make the trip a breeze. We highly enjoyed the stay!!

This place was fantastic. Comfy quiet room, great beds, excellent staff. This will be my go to place in Lake Charles going forward. Good parking arrangements. Easy access to freeways. Indoor heated pool!

The entire staff from is welcoming and also willing to go above and beyond. If you are looking for quality, value and relaxation, try this Best Western. I'm never disappointed and always feel like I'm at home.

Everything was great from the decor to the staff the cleanliness & the price was well worth it! my daughter loved the indoor pool also! we had a slumber party for her birthday the rooms were so nice and beds were so comfy! very peaceful and quiet also

This is not a bad hotel, in fact, much of it was up to Best Western standards. BUT housekeeping did a bad job in the bathroom and no one at the front desk much cared. The dirty towels from the last guest had been removed, but I was left with only the presumably clean towels left by the previous guest. There was a used bar of soap in the shower, and only a small bit of toilet paper remaining on the roll. At check-in, I'd asked, as I always do, if there was a little freezer in the fridge. The front desk person assured me that there was. There was not. So I brought my blue freezer things back down to ask the front desk to find freezer space for me. I told her about the condition of the bathroom, and her one response was to tell me that she hoped I would have enough toilet paper. Yikes. Otherwise, it was an average Best Western. I am contemplating changing my major hotel brand to Holiday Inn Express. Best Western service seems to be getting weaker, and their breakfasts are relentlessly similar.

Arrived on January 1st, noticed trash cans at entrance were overflowing, and they stayed that way for 2 days. Trash left in the parking lot stayed for days. Dirt tracked on my floor would stay for days without being vacuumed. I worked nights and made an agreement with the manager to get my room cleaned once a week, but that deal was revoked and they said it couldn't be done anymore. I felt that the staff would have had a hard time working at McDonald's much less running a hotel. I'll get a different hotel next time I'm in Lake Charles and I reccomend that you do too.

We were greeted by a knowledgeable, friendly, courteous desk clerk who was so helpful. The hotel was beautifully decorated with comfortable beds, a delicious breakfast, and by far, the best customer service I've had in years.

Welcome to Louisiana! You know that you are here when you visit this Best Western. The staff is what we call, “good people.” My family and I were treated very well..., from the front desk staff to the room attendants. Everyone reminded me of what the residents of Louisiana is all about. The hotel was clean—from the lobby to my room. The room was very spacious. I had the room with 2 queen beds which also had an extension for dining,office work, etc. The beds were comfortable and the badroom was very clean. Don't forget your swim suits! This hotel offers all season swimming with its indoor pool. I chose this hotel because it was very close to the hospital that I needed to visit. Talk about close to things—we were minutes from everything. Casinos, restaurants, grocery stores, and more. I had the privilege of meeting the General Manager (Kay) who was pleaseant to talk to. If you are ever in Lake Charles, LA., I would like to recommend this hotel as I am definitely coming back.

We wanted a hotel that was close to the casinos since they were all booked, being a rewards member we selected BW. The check in was fun, we joked about Football we the clerk, the rooms are always so comfortable! As soon as I turned on the shower you could smell the bleach used to clean, and how can you beat the price when you also get a HOT fresh breakfast!

Refrigerator was wasn't clean, the toilet had to be moved around to get to flush, the heater wouldn't work. The worst was when they were out of breakfast plates. I saw the kitchen worker carrying a small supply of plates and went to her with my hand out so my daughter could eat her waffle. She looked at me and said "I don't have very many" and kept on walking. My daughter and I had been in the breakfast area the longest and been waiting the longest for a plate. I went to the front desk and the supervisor said that the worker was unable to hear. The worker came to the front desk as well and was able to communicate appropriately and lied that she had even seen me (then why did she tell me she didn't have very many??). I finally gave it up to poor service and sat down while my daughters ate their breakfast. I was sitting there without talking to anyone, just waiting for my kiddos to get done so we could get out of there. The kitchen worker again came up to me and basically called me a liar. I told her I know what I saw and heard and I was not going to let her bully me into believing a lie. The front desk attendant came up to me and told that if I didn't stop arguing with her worker (who wouldn't leave me alone) that she would call the police and have ME arrested. I was not yelling or using profanity, just not going to swallow their lies. I spoke with corporate and management and was told they would "investigate and get back to me." This was the first of November and I've not heard back so I called corporate back. They said their records show the hotel had called me and all was better. When I explained I was not satisfied AT ALL, they said they are only mediators and there was nothing further they can do for us. Lesson learned. No further trips will be booked through ANY Best Western. Avoid this place unless you're willing to go to jail when THEIR EMPLOYEES won't leave you alone.

We enjoyed our stay at this facility. The room was clean. The air conditioner worked well. We plan on staying here again when we visit Lake Charles. My only complaint is regarding the breakfast buffet. The food and the service was good. But, morning coffee is important to me. The only creamer available for my coffee was “Coffeemate” cups. They ruin a good cup of coffee. There was a carafe of whole milk and 2% milk for cereal and drinking. There is no reason why there couldn't be one for half and half for coffee. This may sound petty, but I do love my morning coffee.

Everything was wrong from start to finish. Was supposed to be a get away for our anniversary but arrived to inaccurate reservations, spent additional money for additional rooms, staff unfriendly or accommodating. Not happy at all.

Upon entering my room I noticed that there were 2 empty aluminum cans in the trash can. There was a sticky residue on the refrigerator. And the bathroom room mirror had streaks. When I returned from dinner, my key did not work. I went back to the front desk and she said that I was supposed to be in another room - problematic as I already unpacked in the room she assigned me when I checked in. She said that another guest was assigned to my room - hence, he entered my room that I had already unpacked in. She said that the guest came back down and said that the room was occupied. The front desk representative did not have an explanation as to how this error occurred or seemed concerned that my privacy was compromised.

Bed was very comfortable,didn't notice the mold on and in the tub until I got up to shower on check out.Had mold around the bars in tub and no stopper for tub so I used a rag which also had mold after i took it out to drain tub,drain had a lot of hair in it. I will check this out next time,as we just checked in then went out for the night.

I have stayed a many Best Western plus. I found this to be the most relaxing one I have stayed in so far. The staff was very nice and friendly. Very comfortable beds. I plan on staying here in the future.

Went to check into this hotel around 1 am (within the check-in time) and were greeted and had prompt service, so I thought that this would be a good stay. However, the front desk worker said she did not see our request in the system and then finally she said she found it and told us a room number. However, she was struggling to print/activate the keys to the room, after which she said "I will have to just let y'all in" (which was already not sounding good). Being that it was late and we were tired, we followed her anyway. After commenting (but doing nothing about) loud music coming from the room next door, she opened our door only for us to all see someone's feet hanging off the edge of the bed. She looked just as confused as we did and then said, well I can put you in the empty room across the hall. Her access key wouldn't open that one, so she tried two more rooms further down the hall which had people in them (AT 1 IN THE MORNING). She told us to wait upstairs on a couch while she went down to "figure it out". After waiting entirely too long, we called the elevator up and she was on it. She brought us down to the lobby but then said she had no room for us (mind you we were prebooked). Then somehow she found one on the second floor, ran up to check it, and came back down to say that she had propped open the door for us with a towel. The following day, after leaving I was contacted by the hotel about a request to extend my stay (someone in my first room asked for). Luckily since we were booked through expedia she hadn't been able to charge me. However, nothing was done to remedy the situation at all. TERRIBLE HOTEL

Stopped here at 3 AM. The attendant was very helpful and took my “I'm to sleepy for this” attitude very well. Beds were comfortable and rooms were clean. Enjoyed a nice breakfast before heading out at 7 AM. Coffee was good and hot. Creamer was available but they only had one kind. I would suggest a variety such as vanilla Carmel and Irish creme. But over all I have no complaints. Best Western in Lake Charles La. was a nice road break for us. I loved the argan oil shampoos and soaps.

I had tried to contact someone in sales (Marge?) to talk to about a block of rooms for an event. Multiple messages were left and no one called back; when I complained I was told "she is busy". So, I decided to check the place out in person. Check-in took too long, staff was either new (but no one seemed to be training them, so were they really new?) or just lazy. Management didn't care in the morning about my complaints, informed them our group needing 20 rooms for 2 days would go some place else. Was told (and I quote) "that's too small a group for us to bother with, good luck going elsewhere, we own all the best hotels in town". If this is indicative of the "best in town" then I will take our regional meetings to a different town next year. Hopefully for this year, I can find one not owned by this company.

We were driving through and found this motel and we were very happy we did. The motel had just been remodeled, at least it looked as though it had and everything was nice and clean and comfortable. The rooms were very clean, and had plenty of room. The girl working the desk was very nice and helpful. The only thing that I can say is the breakfast could use some help. Very bland and the food wasn't very hot, more like room temperature, but a lot of places suffer from this so it's not a deal breaker for us.

The location was perfect. Just off the highway. Looks relatively new. Great front staff check in. Kayla was wonderful for being new on the job. Booked two rooms. Price was right. Used the laundry facilities. They got the job done. we were directed to the Outback Steakhouse for dinner. Would recommend this place.

Lights go out and no backup comes on. We checked out and the lights are not scheduled to come back on until that afternoon. No breakfast since lights out and nothing was offered to us like cereal or snack items.

Really nice hotel looks quite new and modern. Free parking and breakfast is included. The breakfast was only a small selection but great for choice considering it was free. The rooms were lovely and clean - didn't look very old not sure when it was last renovated. The hotel is in a quiet area with only a few fast food outlets nearby but it was ideal for us as a stop off from the airport to New Orleans.

The hotel was nice, the staff was great. They were kind and helpful. Didn't realize the location is not ideal. The decor was very nice, it looks nice. However, the bed was not comfortable; it was stiff.

I got a good deal from Booking.com. Very clean hotel, friendly staff. Breakfast was really good. Very organized. TV screen was broken, but was still visible. I didn't make a huge fuss since we were only there for a night.

This was our first visit to this property, because we finally managed to get a weekend room at a fair price. The hotel registration was quick and easy hotel employees were friendly and efficient. The room was clean as was the bathroom. We did not have any complaints about noise or issues with any of the appliances in the room. The breakfast was above average and the entire breakfast area was clean and well supplied. If given an affordable rate again we would without question stay another night at this property.

I planned a first anniversary trip to Lake Charles. I booked Best Western Plus for Saturday night prior to our check in @ Golden Nugget on Sunday. When I book via Best Western I was told I was given the best rate of $115.00 but it must be pre-pay via credit card. I agreed but on Friday prior to check in I was charged twice, I immediately call & spoke to Kayla she was apologetic & assured me she would release fund immediately. Saturday @ check in I was greeted by "Jordan" I explain the situation from Friday she explain "the funds weren't released & that it was company policy to run credit cards the night before but she would release one stay but she still needed a credit card to charged" I wasn't understanding her process but she develop an attitude, I ask to speak with a manager she explained she was "in charged" & that was I welcome to stay or not. My husband agreed to stay b/c we had already been on the road all day. We checked out Sunday promptly Breakfast was good, despite running out of milk @ 8:30, the hostess return w/ the milk & basically shoved it into my hand "no thanks again". On Tuesday I called to speak w/ Kashonda "general manager" to explain the lack of customer service & the charges. Guess who answers with an attitude "Jordan" & she explain Kashonda was there but she not available "whatever concerns I had she could help"....No thank you. This a casino area with several "new" hotels in the area. This is worst branding of Best Western Plus, Ive ever experienced. Thankful the Golden Nugget stay help redeem our first anniversary!

rooms are large with decent lighting and elec outlets...impressive lobby cleaning of rooms/hotel could be better !! luggage carriers too small – had to make 2 trips good internet – 30 mbps down, 39 up good location with many dining choices within 3 miles Heating and air cond – hard to control temperature ! toaster broke down – no toast for last 2 days Poor breakfast - always the same & food mediocre

Stayed at Best Western Plus Prien Lake on three different occasions to attend concerts at Golden Nugget. Loved the fact they had a shuttle on weekend nights to the casino. The first stay last year was very nice prompting a second stay. During my second stay I requested extra pillows (they only have 4 tiny pillows on a king bed). I was told that they only had one extra pillow in the hotel. Okay, fair enough. My third stay this month was just awful. I am a Best Western Awards member and also signed up for the $10.00 gift card with each stay, which I did not receive. At check in, I was greeted and told they recognized my name, but I was not greeted as an awards member. No biggie, I figured my gift card would arrive by email later. Upon arriving in our room, I called and requested 4 extra pillows (remember, the pillows are pint size, not even twin size). I was again told there was only one extra pillow in the hotel. Really? Just tell me I can only have one extra! Now the worst part is that I pulled back my covers and there was black spotting all over a portion of the sheet. Really not happy! I don't know what has happened, but sadly this hotel has really gone down.

We booked on our way in using Expedia this hotel was rated excellent and the price was high so we decided to book. It is a newer hotel the bathroom was not very clean there was a used soap in shower. Getting to the hotel was not right off I-10 it winded around in a neighborhood and business's that looked run down the parking lot seem dark I felt unsafe and was worried my car would get broke into.

Red Hat Ladies had an awesome experience here. It started at the front desk with great hospitality and personal service. Rooms were roomy and comfortable. The bed comfort makes you want to not leave the room. Great and plentiful breakfast. Imagine getting in the pool in February. It was indoor, warm and steamy. Can't beat the staff and their attention to detail. This property is at least a year old. Microwave and Fridge in room. Close to mall, hospitals, restaurants and casinos. Located right off I-210

While the Best Western is a little off the beaten path if you're going downtown, it is a good value for the money. It seems a bit outdated but the rooms were clean and breakfast good. It is convenient to the highway.

Best bed ever!! And no night time noise disruptions!! Full free breakfast! New! Clean! Attractive furnishings! Friendly helpful staff! If you need to be in Lake Charles - this is the place to stay! Very conveniently located. Highly recommend!

We had a great stay. The hotel was clean and very well maintained. The room was spacious and very modern. I loved the lighted mirror in the bathroom, very helpful when getting ready for your day. The breakfast was fresh and hot!! Delicious choices like fresh waffles, eggs, bacon and sausage. My family loved it! We will definitely stay here again!

Extremely clean and great service !! Ena and staff were very attentive and polite. Did I say clean ? I mean REALY clean. And I don't realy like to stay in hotels - but this was pleasant. Drove in from South TX

The staff at this location is amazing! We had a little trouble with the first room not locking and then were moved to another room and in the morning there was a leak but other than that everything was great!! Ena was amazing!

I bought the one night stay at this location. We had spent the weekend in Destin and we're coming back to Houston. We were going to stop in Lake Charles and Gamble. The reservation was made for the wrong night and when we got there they said sorry we can't we're going to charge you anyway but will discount the room $10 on you can go ahead and pay that too. Unbelievable. Went ahead and stayed at the Golden Nugget had a great time.

Very good hotel. Room and premises very Clean, in excellent general condition. Bed confortable bed and pillows options. Breakfast is full of options, good orange juice (not very common). 24 hour coffee and tea. We stay there for a night on the way from Texas to Florida.

We had a very nice stay. The room was nice and clean. The Staff were very friendly and helpful. The quiet neighborhood was unexpected. The breakfast was nice and hot with a variety of choices to pick from with an ample supply that was restocked constantly. We are looking forward to the next stay.

We stopped overnight in Lake Charles at the Best Western Plus Prien Lake. It was well located just a few miles off I-10, and the surrounding area seemed safe. The hotel staff were very professional and helpful, and there were several restaurants near by. We had dinner at Chili's, then decided to visit the Golden Nugget casino which was just a short drive away. We had a good night's sleep, in spite of the bright lighting outside our room's window. Breakfast was ready and waiting the next morning, and we enjoyed a hot meal before checking out and hitting the road. Would definitely stay here again!

Free breakfast, heated pools, free direct TV, 6-8 mins from golden nugget area casinos. Had minor issues, power was out when trying to check in early but it was up and running at actual check in time (4pm) and system being down and not being able to issue room keys at check in time. Had to be manually let inside of the room. By the time I left at 630 to go to the casinos, I asked if the key issue had been resolved and they had fixed the problem. Both situations were out of their control so I wasn't too upset, but had it not happened they would have definitely received the 5th star from me. Clean rooms, very sweet sympathetic receptionist. Breakfast was supposed to end at 930 but luckily and thankfully they were still up and running when I left at 10 :)

I stay in this hotel last month in October I was on the road to New Orleans and it was great, so clean so nice everything was in a perfect. The staff was so friendly and their breakfast was complete and so good

Ena is a life saver!! She made me feel welcome and at home during my stay, and she also went above and beyond to give me an incredible room. She really turned an awful week into an amazing one. I can't thank her enough. The property is so beautiful!! If I ever go back to Lake Charles, I will definitely be staying here again!!

We stayed for one night at the Best Western Plus Lake Charles Inn & Suites. We had a suite room. The king size bed was very comfortable. The couch, sitting area, and TV was nice. I liked the RCA dog an puppy screen when one signed on to the TV. Internet speed was good. Complementary breakfast is nice with scrambled eggs, cereal, toast and pastries, yogurt, juice, coffee and tea, and more. Service and staff was very nice. I also liked being on the 2nd floor since the laundry is there. The washer/dryer is high quality and able to get laundry done. Parking is free as well. There is an indoor swimming pool.

This is a beautiful new hotel with some great features. There are plenty of plugs for computers, and cell phones. The lighted headboards were beautiful. Why don't hotels put in widows that actually open? It would have been nice to have been able to open the window. Although it's beautiful, if I were the owner I would be furious with the building contractor - the fine details showed some pretty poor workmanship and materials, but that's not my problem. Typical breakfast. Friendly staff.

Loved this new hotel! So comfortable and clean....Everyone was so nice and helpful. Easy to get to local casinos and restaurants, too. I would definitely recommend booking your stay here in Lake Charles.

Made reservations for two rooms for September 2 and 3rd to celebrate mother's 89th birthday. Called hotel 4 days ahead to cancel due to Hurricane Harvey (I have telephone record to prove). Was told by woman at hotel that I would receive cancellation confirmation by email (never received) and I also was verbally given two numbers. Still charged for 4 nights. Hotel Manager told me on on September 4th that Owner was not giving any refunds. Best Western Customer Service said they had no legal power to force Owner to do so. Best Western hotel in Robstown Texas also cited for price gouging during hurricane. So beware of Best Western hotels.

Very contemporary and clean hotel about 15 months old. Only issue is there is no knob for the shower diverter. They gave me the king room directly across the hall just for the bath. I didn't want to move so I had a king and a queen. Perfect. Will definitely recommend.

We had a very good experience at this Hotel. The room was very clean. Appeared to be a newer Hotel. The Staff was very helpful. We will most likely stay there again if in the area. they have a pack and play for the babies.

It was a great stay. I enjoy everything about the room. I have no complainants at all. I will be staying here in the future. The staff was great and very respectful. The food was great and the internet was good.

We came for a Jehovah's Witness convention and we enjoyed our stay at BW Plus Prien Lake Inn. It's convenient to everything. Very nice accomodations! We will stay there again on our next visit. The only thing I would suggest to the hotel is that the indoor pools water was pretty cold for little ones. Heating it would have been perfect. We didn't use the work out room but it looked very nice also.

The attendants were very kind, polite, and professional. The building was very nice, room clean and enjoyable. Very much enjoyed the pool and exercise accommodation. Was very thankful for the breakfast, the workers greetings and patience with us was so kind. Very pleased with the quick service that was rended. Thanks again for the hospitality that was shown. I want to commend the staff on their great team work. I would surely recommend Best Western in Lake Charles as the best.k

We found the Best Western Plus Prien Lake Inn & Suites in Lake Charles LA to be a far better than average hotel to stay at. On our trip, we found that it ranked far better than most of the other hotels as far a cleanliness, amenities, staff and accommodations as well as very comfortable rooms. We had a very pleasurable stay there.

This Best Western is in a nice location it is a nice Best Western it met expectations breakfast was average our room was nice but unfortunately someone failed to clean up properly and put towels in it but other than that I would recommend it

Was delivering things to my sister & stayed st this best westren First time we had bell girls they were fun, funny, helpful got by bags upstairs quickly & carefully. Front desk was quick & friendly breakfast was really good pool & exercise room small but in good condition

Only hotel I will stay in during my visits to LC. Clean with a professional staff. Any special request are accommodated and does not have to be asked for a second time. No drama in the hallway or parking lot.

This hotel is a bit off the beaten path but a fantastic value. I only urge you to get downstairs by 9:00 am on weekdays as they take away the breakfast at 9:00 sharp. The hotel is new, the staff helpful and their are good places to eat nearby at very reasonable prices.

Beautiful hotel with a modern appearance. every staff member was friendly. Hot breakfast was amazing. best internet service we had on our trip. Fast service! Clean room and comfortable beds. My daughter loved how the staff said yes ma'am and sir. In the north that is not very common.

My two sister and I came down to Lake Charles for my Aunt funeral and we stayed @ The Best Western Plus and I was blown away of how nice the hotel was. I stayed in a lot of Best Western Hotel this is the best one yet. I am very well please. All the staff is super nice and they ask u if anything u need to let them know. Front desk call when we got in our room to make sure the room was ok. And we told them that the chair cushion smell real bad and housekeeping came right up and change the cushion for us. I would recommend this Hotel. I give a five star rating it is worth the price and their breakfast is soooooo good the breakfast area is very clean you will be very please staying at this Hotel. I love the exercise room and they have an inside pool that is warm. Very nice.

Gorgeous hotel. Horrible service. The front Desk rep, Jordan Fontenot, had a nasty attitude. There was nothing professional about her. The next morning, the housekeepers were banging on all of the doors on my floor at 7:30 in the morning! Who does that?! Then two hours later, another lady comes banging on our doors several times, bothering us again to answer the door while we are trying to get dressed. She kept banging on our door to tell us that she heard about what happened and that the other lady was not supposed to be on “her” floor bothering people so early in the morning. Really? Housekeeper drama…..Wow. The management company, Insignia Hotels, forget about it. They spend all of their time deflecting. They care nothing about how the guests are treated and their business ethics is well below par. Very dirty business. Never again.

Easy quick check in. The rooms were nice and beds comfortable The Staff was helpful about towels. The location was good in getting to all the ball fields we went to. Breakfast wasn't bad - just tight spot to get to everything.

We have been staying frequently at this hotel for the past year. We have never been disappointed. Our room has always been very clean. The staff always makes sure to see if we need anything. Our grandkids love to stay with us when we are in town and they are always greeted like royalty. Jordan and John go above and beyond .. They are two of the reasons we continue to stay there. Kudos to this hotel for being awesome !

Location of the hotel was ideal for our stay. We were in town for a baseball tournament that was hosted at McNeese State and surrounding High School fields. Very basic hot breakfast but what would be expected for this brand. Overall hotels in the area are a bit over priced so the value was what would be expected. Bathroom cleanliness was not perfect, the floor had obviously not been thoroughly cleaned. There was also a funny smell in the room, like there were maybe smokers in there before our stay, but it was not over powering. The guest that checked in before us came back down after going to her room and complained that her room had not been cleaned.

HSKP service is very poor, shower has not been cleaned in two days. Front desk agents doesn't speak to guest. The BKFast agent is the only nice agent. I hate this place!!!! Please run away from this place!!!! it's freshly remodel. Best Western has up there quality in designing the assets. The PIP (property improvement plan) was very much needed.

Best Western in Lake Charles, La. this hotel was very nice and clean. The staff was great, very nice and courteous. Continental breakfast was good. Checkout was easy. Parking lot had plenty of space and lighted.

The rooms were comfortable and clean, the staff was amazing!! The owner must be a cheapskate because they have no a/c in the hallways!! Dreadful in Texas!! The breakfast was fresh and hot. It was the usual variety, but good. The desk clerk was very helpful with area directions, and very courteous. All of the staff is wonderful!!

Checked in May 27, 2017. We had a great stay. We reserved the room in advance for 1 night only. The room and bathroom was really clean. Nice comfy beds. We stayed on the 4th floor and it was quiet even with kids being at the hotel you couldn't even tell they were there. Breakfast was amazing they had a hot and cold foods and huge waffles and and different drink choices like apple juice, orange juice, coffee, tea, and milk. The pool was very relaxing. When we first checked in we asked them what is in the area that we can do and the check in lady asked if we wanted her to print out different things we can do beside the casino. She was super nice. Staff was very helpful and nice. Overall I would stay there again if we decide to go back to Lake Charles.

Our room, (third floor) was dirty the entire time we were there. I cleaned it myself with disinfecting wipes that I bought after seeing the room. The bedside tables had a sticky substance spread around on them. The tub was dirty and had long black hairs in it that did not belong to anyone in our family. The mirror in the bath, and especially on the closet door were extremely dirty with spots and a black substance. I reported it to the front desk the next morning and asked for it to be cleaned well....instead it looked the same except there was a new chocolate chip on the carper....we had eaten nothing with chocolate chips. The deadbolt did not work on the door (the strike plate on the door frame did not match up with the deadbolt). I reported this and when we returned from our day, our door was ajar and the deadbolt was in the "out" position...so anyone could have walked into our room. Thankfully nothing was taken. The front desk clerk when we checked in (Ena) was very pleasant. But the lady that was there the next afternoon and evening was extremely rude and unpleasant. Also-we only got one towel in our dirty room. Had to get others from the front desk both days. Others in our group had the same experience. We had several other families in our group with the same dirty room, not towel experience. Two had to change rooms due to cleanliness issues.

The eggs were nasty/gross. Bacon soaking in grease. Constantly running out of forks and coffee. TV did not work upon arrival. Screaming children in pool with no adult only hour. No spa. We will not stay there again.

I was very pleased with my entire stay from check -in Ena, did a great job getting me into my room with no questioned asked early check-in ( At no extra cost ). To Check out... Early morning bill was ready as i walked out the door !! My many thanks to the entire staff for a great stay !!

The rooms are nice and the staff is friendly. The only complaint I have is that they have DirectTV. When the wind blows, you don't have anything to watch because it's searching for signal and Lake Charles gets a lot of rain. There were signs of mold around the bathroom tub even though this is a fairly new hotel

Stayed for one night while traveling with friends to Texas. This hotel not located near anything in walking distance. There was supposed to be a shuttle to a nearby casino, but we did not use. Bearing in mind that our reservation for 2 rooms was booked and confirmed in February, in the SAME record, requesting rooms next to each other, or at least on the same floor, when we arrived: a) The pair of somewhat surly desk clerks could not FIND our reservation and were attempting to turn us away until I produced a hard copy of our reservation, including the special remarks entry about location of the 2 rooms. b) Magically, we were then welcomed and given rooms on 2 and 4. They said "due to a large group"; however, when we asked if all of the large group had already checked in, the Reservation "issue" was then changed from 4th floor room to down the hall from the other room on 2nd floor. The room was ok, although it did not seem that it had been used in a while, it was musty-smelling. Bed was comfortable enough, plenty of plugs for 2 CPAP machines and charging stations for tablets and phones. Nice, strong shower. Breakfast items included good coffee, thank you, and there were waffles, hot eggs, bacon (greasy), muffins, bagels, toast, cereal and fruit. Pleasant server worked hard to keep it well stocked, as we hit it at busy time. A.M. Front desk staff more friendly than evening. All in all, it was OK for a short stay, but I do recommend you take a copy of your reservation with you.

New hotel and overall a great stay! Staff was super helpful and the beds were comfortable. One block off the highway, but worth it for the good rate and new rooms! Basic breakfast with all the regular things.

This location is fresh new clean and convenient. The guest services were very friendly entire time!!! Breakfast was fresh and delicious rooms are clean and spacious and the location was great I near Casino Center.

We stayed for one night while travelling through Louisiana. Our friends accompanying us made the reservations several months ago, but when we arrived, we were initially put on different floors. After our grumbling about it, they did place us on the same floor. The room was clean enough, but nothing special. It had a slightly musty odor, unlike the Libby and elevators that smelled really clean and fresh. Our floor was pretty noisy (second floor). The positive things were lots of plugs for electronics, and a hot powerful shower head. The complimentary breakfast was adequate offering the usual hotel fare. As far as location, it is not near much, although the hotel does offer shuttle service to local casinos. There is no place to sit outside, or to take a walk. I guess they want you to use the indoor pool and workout area, which we did not. Overall, it was OK for an overnighter, but nothing extraordinary.

We were given a room that hadn't been cleaned. There was hair in the sheets, an apple core on the floor, mold around the tub, and a rotten burrito left in the microwave. The drawers had debris left in them. I used a washcloth to clean the surfaces and you could tell the dirt had been there a long time because it was sticky, not just dusty. The next day the housekeeping supervisor came in and the room was cleaned, but not very well. I will never stay in a Best Western again.

My go-to hotel in the area every time I come here and it never disappoints. The rooms are very spacious and the property is always well maintained. I enjoyed a great workout in the fitness center this morning which really got my day going. I am able to get a lot of work done here as well because the rooms are so big that I can set up shop and be very productive at the desk area. Very quiet which is also a huge plus. Will be back many many times.

Stayed here for family wedding. Called front desk to let them know we would be checking in early, ended up arriving late around 3:30 PM. 2 rooms were ready and the 3rd room wasn't ready till 4:10 PM. That room still had food crumbs on the countertop by the coffee maker and also by the desk. Housekeeping didn't wipe down the counters or the desk. In my bathroom there was mold along the grout line where the tub and tile meet, spraying bleach on it would help clean that up. I did speak to housekeeping mgmt on the condition of the rooms and they thanked me. Front desk staff was friendly, kids loved the indoor pool. Didn't eat the breakfast since we had a brunch to go to. Hotel was busy with a youth baseball tournament in town.

Staying here was amazing, the staff is very kind and caring for the guest. I'll recommend this hotel to anyone a thousand times over. One of the best parts of the trip was staying in the hotel. Can't wait to go back

Took daughter and a few friends for sweet 16. They loved the indoor pool and breakfast. The rooms were clean but a little dusty. The beds were very comfortable and the rooms were very spacious. I had a king suit and a king room.

Booked a room for one night on the 800 #. Requested early check in because we were going to be arriving just after lunch and we had plans for around 1PM. When I went to the front desk no one was there. There was a framed sign stated that they were assisting a guest. I waited 10 minutes and still no one came so I called the # on the sign, the desk phone rang and a man and a woman came out of the office. I asked to check in and the manager told me there were no rooms cleaned yet. I said that I had requested early check in. He said that he might be able to get something in about 1/2 hour. I didn't have the time. I had had a problem checking in to this hotel on another occasion because there were no rooms cleaned well after lunch. I told him that I would be sure to give them a good review on Trip Advisor and walked out. The manager followed me out to my car and stated that he was canceling my reservation. I had not even given him my name yet so we left. I returned later with my reservation confirmation form and gave it to a different person who was at the desk. She stated that here manager had cancelled my reservation because I had caused a scene. I asked how he knew who I was so as to cancel and she said because I had requested early check in so that's how they knew. So obviously I was the only person who had requested early check in for that day and they still did not have any rooms cleaned yet at 12:40 PM. I requested a written confirmation stating that they had cancelled the reservation and not me and the reason why. The manager came and printed out a guest cancellation statement and gave me a hand written note stating that he had refused service to me and he had cancelled the reservation. I thanked them and left. I went a few blocks down the street and checked in to a Comfort in with no problems and with no reservation. The desk clerk was very pleasant and helpful and I go a much better room than I would have at the Best Western. We have family that live in Lake Charles and visit her often. We travel a lot and always try to stay at Best Western hotels when we are on trips. I will never stay at this hotel again.

We arrived on 3-11-17 for a one night stay, after visiting Golden Nugget. We were welcomed at our check-in by two very considerate front desk clerks. We went up to our room and was very pleased to see a very clean room with lots of space. (Queen/Queen suite) When we got back to the hotel that night, it was very peaceful. The beds were very comfortable and the restrooms were very nice and clean. We went down for breakfast the next morning and they had eggs, bacon, excellent sausage, waffles, bread, cereal, milk, orange and apple juice and oatmeal with condiments to be added, if needed. We were very impressed by the amount of food available and how they accommodated our individual needs. We will definitely visit this hotel again on our next visit to Golden Nugget. Only 9 minutes (3.9 miles) from the casinos.

While our stay was pleasant, the breakfast was terrible. The bread and biscuits were stale and the coffee was terrible. The rooms were clean and comfortable. The staff was very friendly and helpful when we had questions.

This hotel was by far the best one in lake Charles. Rate was great, along with a welcoming staff! Room quality was great as well, had many features and the colours of the room were very satisfying. The location was the best part, everything was very nearby!

Just perfect good comfy night sleep. Well decorated, very clean and super comfy king size bed. Good value for your money, stay at Best Western Prien Lake Inn was a much deserved rest after a long trip.

It was raining buckets and on a Friday night, this was a planned early Thanksgiving getaway before the family visits and the nonstop madness that comes with working in retail. This hotel didn't let us down, it still has the newness, and we were greeted at the door, and the modern look of the hotel was excellent, lots of color and style. We stayed on the 4 th floor and our room was very spacious and clean. it had a microwave, mini fridge, and the usual coffeemaker. The bathroom had very good lighting,( wish I had it in my condo) I liked that the bathtub also had assist bars, if you need help out of the tub, (the way my knees are going I may have to add them to my tub, LOL) I loved that the showerhead has 2 settings, shower and massage, that is big plus along with no outside noise, so we got a peaceful rest on the just right beds, not too hard or too soft. We had taken the shuttle from the hotel to the Golden Nugget casino, while checking in, we were told about the free shuttle to the casinos on Friday and Saturday from 5-2 am. It is just a 10 minute ride, but driving in the rain for a couple hours makes you not want to drive for a while, Mitch was very friendly and told us about things going on in the area. In the morning beginning at 6 am, was free breakfast, I never made waffles before and thankfully there was instructions by the waffle maker, next to it was containers with toppings you can add to your waffles. Also there is lots of choices for breakfast, cereal, eggs, sausage, bacon, yogurts, and fruits. Thankfully the rain has stopped, and gotten cold, on the way back to our room, I saw the indoor pool, it would have been great I had thought of packing a swimsuit, but if we do end up in Lake Charles for a weekend, and without a compted room at my favorite casino, we definitely will stay here again

The hotel had just opened about 6 months ago. Room was spacious and very clean. Small pool, but nice. Not heated, but was fun for the kids. Good continental breakfast, lobby was inviting, and staff was friendly. Stayed here on 2 separate occasions and I would stay here again.

First time ever in a Best Western Plus. Hotel staff was very friendly and helpful with restaurant recommendations and navigating around the city. Breakfast was very impressive. I did not expect hot food selections plus them being very good. I will choose this hotel when staying in the area for both business and pleasure.

The staff at this Best Western was very accommodating, friendly and professional. The room was very nice. The breakfast was quite good although the bacon was a little greasy. The location is very good. Parking was very good

All of the staff was absolutely great! During my stay, I was welcomed by the manager. She had wonderful customer service and made me super excited about the stay. That night, I wanted to use the computer and one of the gentleman working the night shift took time out of his schedule to make sure I understood how to use everything. During my check out, I had a great conversation and left not just being refreshed but with new ideas for hair styles and products. I wish I remembered all of the names of the beautiful people who made my stay amazing but nevertheless, I would recommend this hotel to anyone and everyone! I enjoyed it so much, I already booked another stay. Thank you to the staff and many blessings to you all.

Great Stay. Very Clean and Comfortable. The breakfast was good and hot, but the kitchen space was very small and guests were bumping into each other. The outside of the hotel is dark and kind of out of the way of the main streets.

Stayed here for 2 nights very clean, good breakfast, good Wi-Fi, easy parking and it has a lift. Indoor pool was nice and had a good nights sleep. Once you join the rewards programme the rooms come out a little bit cheaper....sometimes.

Rooms new and clean. Very affordable. Beds are comfortable. Staff is friendly. They have an indoor pool and exercise room. Breakfast is good. No complaints on anything here. We would definitely stay here again!

A wonderful hotel. Modern, up to date and comfortable. The staff was very friendly and the rooms were VERY clean. Not your typical Best Western. The casino's a not far away. My husband and I will stray there again.

Thought the price per night was too high to check in at 4:00 and check out the next day by 11:00. Not even 24 hours for $143.00 per night. The hotel was extremely nice as well as the staff. Loved the lighted mirror in the bathroom. They need to add a mirror of some sort in the room too.

Thank you for the great hospitality and service. Hotel was brand new and the service was wonderful. Nothing like sleeping away from your home bed, but having the comfort and security at a Best Western Plus. Great complimentary breakfast and amazing staff.

Normally, i would stay at a nother property when visiting family. However, the last couple of visits was a disappointment. I decided to try the bestwestern. The hotel is new, only 5 months old. I found it very comforting and welcoming. The facilities are very nreand unworn. Our room was on the 2nd floor. We did not hear any noises below, the side or above. The room was clean and only showed very minimal wear. With two queens, the beds were comfy and the space in the room was spacious. I love the lighting in the bathroom and the biggest plus of all was direct tv in each room. I was excited to know that i did not have to pull out computers and dvd for my son to watch Disney jr an i was able to enjoy cable tv as well!! My hope is that they continue to work hard to keep the hotel up.

Very Very nice. Employees are very friendly and call you by name. Really helpful on anything you needed in all depts. House keepers were friendly as well. Beds are really comfortable, and every thing is very clean. Love the colors of this property and decour. I do recommend this property to any one traveling, Very quite and have every thing you need.

everything seem upgraded and new. They were nice enough to let us use the pool and the gym late at night. The only downside is that the sheets of one of the queen beds smelled like sweat! That is why I am giving this place a 4 star. But the girl in the front desk was very nice to us and helped us out.

This was my first time staying at this hotel.The desk clerk told me it had only been open for four months. I was really impressed with all the new,very fancy modern accents thru out the hotel and rooms.

When we are in Lake Charles we usually stay at the Golden Nugget, but because it was a holiday we couldn't get a room so we opted for this hotel. I am always leery of "motels", but I will have to say this turned out wonderful. The hotel was very clean, lobby was nice & even the elevator landings were very nice looking. The room had everything we needed & the bed was quite comfortable. I will say that the staff did everything they could to accommodate us - particularly Whitney at the front desk and Heidi - who seemed to be everywhere! The bathroom was a little tight, but not bad. The breakfast was good & even though they had a full house, they managed to keep bringing out more eggs, bacon, waffle batter, etc. The only thing that was not great was the orange juice - I think they need to add more concentrate, BUT all in all it was a very good place to spend the night.

We spent one night at this New Best Western plus hotel .The lobby had a clean, modern decor with a friendly front desk. We received a rewards gift with popcorn , nuts, and water and an upgraded room. Our room was fresh and clean smelling with new touches we liked. The lights have the plug outlets and neat little reading lights. The carpet is nice and easy to roll suitcases. There is a nice looking fitness room and an indoor pool. Breakfast was good with area well stocked and maintained...There were a couple different free newspapers in lobby. The Lake Charles hotel has everything that makes for a great stay: friendly staff, clean rooms, & good breakfast. LSJ

We checked in late. We got to the room to settle in. The smoke detector was issuing a warning sound. It was repeating the phrase low battery repeatedly every 20 seconds. I called the front desk, she came up to the room and replaced the battery. 30 seconds after she left the detector began again. I called the front desk and she returned right away. After it was reset it stopped. We were very satisfied with the timely manner in which it was taken care of.

Room was comfortable, breakfast is normal buffet fare, desk clerks helpful. New property in Lake Charles, not directly adjacent to casino area, but definitely not too far away. The décor is modern, the color scheme and furniture are appealing, and there is an indoor pool.

We stayed here for one night as part of our U.S. trip. The hotel was beautiful, very contemporary, modern with lovely bright colours and very well thought out decor. The bed was really comfortable and we all had a good nights sleep. It was in a nice quiet area. Breakfast was adequate with a good selection of things to eat and drink. We would definitely stay here again and would recommend it.

My family of five stayed for one night. We got two rooms, one with two beds and another with one. As soon as we walked in, we were blown away by how trendy the hotel was. The blue, green, and purple theme was very pleasing and appealing. The rooms were equipped with a microwave, refrigerator, and coffee machine. The rooms and bathrooms were very clean. Another detail I enjoyed were the little reading lights they had by the bed. My favorite parts were the fitness center and pool. It was all a very spacious and enjoyable and open for a good amount of time. The staff were also very kind to me when I asked them a lot of questions. Unlike many hotels, this one offers vegan and gluten free options if you ask them. Unfortunately, I asked for some almond milk and they had just run out. The attendant on breakfast was very nice and offered I grab some for me from a near by store. Definitely will be staying again!

The room was clean, staff was very helpful. My daughter had surgery and they let us in the room early and was very accommodating. I would recommend the Best Western Plus Lake Inn and Suites, Lake Charles, Louisiana to everyone.

Very nice Hotel. Very clean. Open only 3 months. Has "wet dog" smell in lobby. That was only turn off. Breakfast was very good, it included eggs, bacon, sausage, several breads, fruit, juices, and yogurt.

Third party bookings over booked rooms that weekend. Hotel staff accommodated our entire baseball team. The staff went above and beyond to ensure our stay was pleasant. I highly recommend this hotel as it was very clean! Breakfast was awesome and the rooms were spacious if you book double beds. The manager, Jonnique Ceasar was very professional and friendly. The staff, Brittany, and others provided recommended nail spas, restaurants and shuttle to casinos. Overall, our stay was awesome and highly recommend this location!

Our last stop on the way home to Austin, we stopped here to take advantage of the current BW "stay twice, get a $50 Travel Card" and because Lake Charles has some good Cajun restaurants. The friendly, professional desk attendant, Santana, had us on the way to our room in short order. The room, 403, was superb. Large, clean and cool. Simply put, it was great! A good night's sleep done on a comfortable bed had us ready to partake of the breakfast and hit the road. Our morning meal was just fine. We did have to wait for some bacon to be prepared but the wait wasn't that long. Standard BW breakfast fare but still it was included and tasted good. Check out was easy, fast and professional. This is a newer, very nice place to stop.

My husband travels ALOT for work so he stays at so many hotels and when possible me and our kids travel with him. We have never stayed at a Best Western, but with this being a new hotel we decided to give it a try. We ended up being very disappointed. The first morning we woke up at this hotel there was a very, very large roach in the toilet. We were a bit confused being that we are on the 3rd floor and this hotel was 8 weeks old at the time. The housekeeping crew is incredibly subpar. It seems they are lazy and don't care about doing their job. Me and the kids are in the hotel most of the day because my husband has the car for work and it is too hot to walk anywhere and there isn't much in walking distance. The housekeepers will knock on the door and ask if we need anything I simply ask them for new towels and to empty the trash. They don't offer to clean the room entirely or even replace the bars of soap or shampoo/conditioner bottles. One day our room was skipped completely, not one housekeeping member stopped by to offer their services, empty our trash or give us clean towels. When my husband got home from work he had to go to the front desk and ask for someone to bring us towels and empty our trash. With it being the kids and I during the day we don't make it down to breakfast in the morning but my husband says they're usually out of things or not stocked as it should be. He leaves for work shortly after 6am when breakfast opens. He has said that at that time they were out of bacon and cream cheese, one morning they were out of regular coffee. The one day when he was off work our family went down for breakfast. The woman who was taking care of breakfast seemed irritated and overwhelmed to keep up with breakfast. People were forever waiting on eggs. I got toast for my daughter and reached my hand in the container of jelly packets and it was terribly sticky and a mess. The staff seems too lazy to keep up with simple tasks of cleanliness. My daughter had to use the restroom while we were at breakfast so I just took her to the one in the lobby, she wouldn't even go to the bathroom in there because it was a terrible mess. Not to mention the one morning we did make it to breakfast we saw yet another roach in the breakfast area. My husband asked the lady at the front desk what kind of bug it was and she confirmed it to be a roach. The one day my husband was off work and we all went out for the day, particularly so the housekeeping crew could come in and clean the room entirely. Well, the sheets on the bed were not changed and the bathroom was not cleaned.....I'm not really sure what they did that day. Another disappointment was that the pullout sofa had no bedding for it and the pillow for it had no pillow case. Furthermore, I became frustrated with this hotel, especially after a strange man was pacing around our room one night. So the next day I just put the "do not disturb" sign on because I just didn't feel comfortable with it just being myself and 2 kids. Well, even with the do not disturb sign on the housekeeper just opened our door and walked right in.....she did not even knock! I mean the do not disturb sign was hanging on the door and without even knocking she just opened the door and tried to come in! She did not even acknowledge or apologize but rather just shut the door and left like nothing happened. That was the second time that happened to us! But the first time the do not disturb sign was not on but still they don't even knock they just open the door and walk in.....needless to say I keep the door double locked when I am here with the kids. I do not trust this place and I am starting to feel uneasy here. I am anxious to check out and it is safe to say we will never be staying at a Best Western again.

Toilet in room was not flushed and cleaned. It appeared as though someone had not finished their cleaning or stocking with washcloths. No waffles in breakfast area. The hotel is very new, and comfortable. And front desk was awesome.

My family visited this very new Best Western 2.0 on a Thursday night. Our party of 6 was 6 of the 12 guests at this hotel on this particular night. It was almost creepy it was so quiet. The night hostess assured me that it was usually hopping on the weekends. The lobby was furnished in a fun, spunky style. The breakfast area was incredibly nice as well. It had an indoor pool that my kids used. I did prop open the door to the pool area as the chlorine level was so strong in the air that it burned my eyes. My children said the pool was ice cold. Our room was basic and appeared clean. I loved the bath and body works brand bath products. The one thing that really bugs me about many moderately priced hotels is that they do not fold their sheets after being dried. This creates these sheets that are soooooo wrinkled that they appear as though they have been slept in before. This creates so much anxiety in me when I think my sheets aren't clean. This new best western has these types of sheets. Mine looked like they had been slept in but I HOPE they had not! :-) The one negative that I can definitely tell someone about was the nasty refrigerator. When I tried to put our water in the small refrigerator, my hand first stuck in crumbs and nastiness IN the handle! When I opened the door, the inside was filthy with Lord knows what! Bleeeck!!!! This may be a newer hotel but it won't stay busy long unless they start cleaning things more thoroughly. Breakfast was good with various meat items and a nice variety of cereal. There's not much around to eat within walking distance as this hotel is in the middle of an older(1960-70's) business district.

This hotel is in a good location, close to food, shopping and not a far drive from the Casino. the beds were very comfortable and the room was a very nice size. The breakfast was decent, it was a hot breakfast, but it certainly wasn't the southern cooking promised on the website. The staff was very friendly. The pool was indoor but it was freezing. People were very loud in the middle of the night when they returned from their outings. I would stay here again, because of the cleanliness and staff professionalism.

I would have given five stars but there was one issue we had which I address in my next paragraph .The staff was amazing & The hotel is super clean . I was concerned about road noise when we checked in on that busy street but we had no issues . I didn't even hear any sirens which I usually do when I've stayed in Lake Charles at other hotels. My only issue was an strong odor in our room from the moment we walked in . I mentioned it to the front desk & they were already aware of the problem & attempting to correct . My husband thinks it is possibly the new furniture smell , but they said the issue will be addressed again after we left . The odor did make both my husband & I sick with sinus & allergy drainage which we didn't have before checking In . I suggested they attempt to correct it with an ozone turbo machine as some hotels have used with allergens before . As I said the night staff (both ladies - they had a staff change shortly after our check in ) & everyone on day shift were so friendly & very polite . I would like to see vending machines & ice located closer to the ADA rooms than the next floor up. I thought the room was higher than I normally pay for a Best western but I realize that the casino markets drive the prices up even for those of us not going to a casino ! But room was very clean & staff was top notch !

We were only in Lake Charles for one night buying a classic car so needed a place to stay. Because of the Casino's and limited number of rooms, prices are high all over the city. We chose the Best Wester Plus partially because of the reviews here on Trip Advisor, and partially because it was Brand Spanking New. The hotel was clean, comfortable and (as expected) brand new. The hall ways still smelled of paint and new carpeting and the guest rooms were in showroom condition. Location was good and it was easy to get to and get out of. The staff was friendly and efficient. We made use of the small but well appointed gym while we were there and I honestly think we were the first people to use the machines. The only down side was that the breakfast area smelled .... well, odd. If I had to put my finger on what it smelled a bit like wet dog. Not very appetizing. Overall we had a good experience and I wouldn't hesitate to recommend this property.

We stopped here for one night. We have just discovered the Best Western Plus properties & really like them. This is a new property in Lake Charles. Location is right off of 210 & very easy to find. The staff were great & very helpful. Rooms needed some work, but that was due to the shoddy workmanship of the builders. One of the USB wall plugs was already falling out of the wall. I told the staff on check out & I'm sure they've taken care of it. The rooms are nice & big, beds are very comfy so overall it was a good stop. My only other issue is with the temperature of the fitness room. Not sure why they feel the need to keep it set at 80+ in the room! We were able to set the temp lower it but it didn't seem to go down. I would stay here again when heading that direction.

Brand new! We were first to sleep in our room!! Staff was great! Very friendly! We wanted to go gambling and everything was booked! We got lucky booking this room??! This is a great location! The road the hotel is on....leads straight to the golden nugget and Laberge Casinos! Has a small pool indoors! Great for any time of year! Room had a fringe, coffee pot, and microwave. I highly recommend this hotel!! Great price! Great location!