Best Western Plus Hotel Prien Lake Inn & Suites,  Lake Charles

We were driving through and found this motel and we were very happy we did. The motel had just been remodeled, at least it looked as though it had and everything was nice and clean and comfortable. The rooms were very clean, and had plenty of room. The girl working the desk was very nice and helpful. The only thing that I can say is the breakfast could use some help. Very bland and the food wasn't very hot, more like room temperature, but a lot of places suffer from this so it's not a deal breaker for us.

The location was perfect. Just off the highway. Looks relatively new. Great front staff check in. Kayla was wonderful for being new on the job. Booked two rooms. Price was right. Used the laundry facilities. They got the job done. we were directed to the Outback Steakhouse for dinner. Would recommend this place.

Lights go out and no backup comes on. We checked out and the lights are not scheduled to come back on until that afternoon. No breakfast since lights out and nothing was offered to us like cereal or snack items.

Really nice hotel looks quite new and modern. Free parking and breakfast is included. The breakfast was only a small selection but great for choice considering it was free. The rooms were lovely and clean - didn't look very old not sure when it was last renovated. The hotel is in a quiet area with only a few fast food outlets nearby but it was ideal for us as a stop off from the airport to New Orleans.

The hotel was nice, the staff was great. They were kind and helpful. Didn't realize the location is not ideal. The decor was very nice, it looks nice. However, the bed was not comfortable; it was stiff.

I got a good deal from Booking.com. Very clean hotel, friendly staff. Breakfast was really good. Very organized. TV screen was broken, but was still visible. I didn't make a huge fuss since we were only there for a night.

This was our first visit to this property, because we finally managed to get a weekend room at a fair price. The hotel registration was quick and easy hotel employees were friendly and efficient. The room was clean as was the bathroom. We did not have any complaints about noise or issues with any of the appliances in the room. The breakfast was above average and the entire breakfast area was clean and well supplied. If given an affordable rate again we would without question stay another night at this property.

I planned a first anniversary trip to Lake Charles. I booked Best Western Plus for Saturday night prior to our check in @ Golden Nugget on Sunday. When I book via Best Western I was told I was given the best rate of $115.00 but it must be pre-pay via credit card. I agreed but on Friday prior to check in I was charged twice, I immediately call & spoke to Kayla she was apologetic & assured me she would release fund immediately. Saturday @ check in I was greeted by "Jordan" I explain the situation from Friday she explain "the funds weren't released & that it was company policy to run credit cards the night before but she would release one stay but she still needed a credit card to charged" I wasn't understanding her process but she develop an attitude, I ask to speak with a manager she explained she was "in charged" & that was I welcome to stay or not. My husband agreed to stay b/c we had already been on the road all day. We checked out Sunday promptly Breakfast was good, despite running out of milk @ 8:30, the hostess return w/ the milk & basically shoved it into my hand "no thanks again". On Tuesday I called to speak w/ Kashonda "general manager" to explain the lack of customer service & the charges. Guess who answers with an attitude "Jordan" & she explain Kashonda was there but she not available "whatever concerns I had she could help"....No thank you. This a casino area with several "new" hotels in the area. This is worst branding of Best Western Plus, Ive ever experienced. Thankful the Golden Nugget stay help redeem our first anniversary!

rooms are large with decent lighting and elec outlets...impressive lobby cleaning of rooms/hotel could be better !! luggage carriers too small ? had to make 2 trips good internet ? 30 mbps down, 39 up good location with many dining choices within 3 miles Heating and air cond ? hard to control temperature ! toaster broke down ? no toast for last 2 days Poor breakfast - always the same & food mediocre

Stayed at Best Western Plus Prien Lake on three different occasions to attend concerts at Golden Nugget. Loved the fact they had a shuttle on weekend nights to the casino. The first stay last year was very nice prompting a second stay. During my second stay I requested extra pillows (they only have 4 tiny pillows on a king bed). I was told that they only had one extra pillow in the hotel. Okay, fair enough. My third stay this month was just awful. I am a Best Western Awards member and also signed up for the $10.00 gift card with each stay, which I did not receive. At check in, I was greeted and told they recognized my name, but I was not greeted as an awards member. No biggie, I figured my gift card would arrive by email later. Upon arriving in our room, I called and requested 4 extra pillows (remember, the pillows are pint size, not even twin size). I was again told there was only one extra pillow in the hotel. Really? Just tell me I can only have one extra! Now the worst part is that I pulled back my covers and there was black spotting all over a portion of the sheet. Really not happy! I don't know what has happened, but sadly this hotel has really gone down.

We booked on our way in using Expedia this hotel was rated excellent and the price was high so we decided to book. It is a newer hotel the bathroom was not very clean there was a used soap in shower. Getting to the hotel was not right off I-10 it winded around in a neighborhood and business's that looked run down the parking lot seem dark I felt unsafe and was worried my car would get broke into.

Red Hat Ladies had an awesome experience here. It started at the front desk with great hospitality and personal service. Rooms were roomy and comfortable. The bed comfort makes you want to not leave the room. Great and plentiful breakfast. Imagine getting in the pool in February. It was indoor, warm and steamy. Can't beat the staff and their attention to detail. This property is at least a year old. Microwave and Fridge in room. Close to mall, hospitals, restaurants and casinos. Located right off I-210

While the Best Western is a little off the beaten path if you're going downtown, it is a good value for the money. It seems a bit outdated but the rooms were clean and breakfast good. It is convenient to the highway.

Best bed ever!! And no night time noise disruptions!! Full free breakfast! New! Clean! Attractive furnishings! Friendly helpful staff! If you need to be in Lake Charles - this is the place to stay! Very conveniently located. Highly recommend!

We had a great stay. The hotel was clean and very well maintained. The room was spacious and very modern. I loved the lighted mirror in the bathroom, very helpful when getting ready for your day. The breakfast was fresh and hot!! Delicious choices like fresh waffles, eggs, bacon and sausage. My family loved it! We will definitely stay here again!

Extremely clean and great service !! Ena and staff were very attentive and polite. Did I say clean ? I mean REALY clean. And I don't realy like to stay in hotels - but this was pleasant. Drove in from South TX

The staff at this location is amazing! We had a little trouble with the first room not locking and then were moved to another room and in the morning there was a leak but other than that everything was great!! Ena was amazing!

I bought the one night stay at this location. We had spent the weekend in Destin and we're coming back to Houston. We were going to stop in Lake Charles and Gamble. The reservation was made for the wrong night and when we got there they said sorry we can't we're going to charge you anyway but will discount the room $10 on you can go ahead and pay that too. Unbelievable. Went ahead and stayed at the Golden Nugget had a great time.

Very good hotel. Room and premises very Clean, in excellent general condition. Bed confortable bed and pillows options. Breakfast is full of options, good orange juice (not very common). 24 hour coffee and tea. We stay there for a night on the way from Texas to Florida.

We had a very nice stay. The room was nice and clean. The Staff were very friendly and helpful. The quiet neighborhood was unexpected. The breakfast was nice and hot with a variety of choices to pick from with an ample supply that was restocked constantly. We are looking forward to the next stay.

We stopped overnight in Lake Charles at the Best Western Plus Prien Lake. It was well located just a few miles off I-10, and the surrounding area seemed safe. The hotel staff were very professional and helpful, and there were several restaurants near by. We had dinner at Chili's, then decided to visit the Golden Nugget casino which was just a short drive away. We had a good night's sleep, in spite of the bright lighting outside our room's window. Breakfast was ready and waiting the next morning, and we enjoyed a hot meal before checking out and hitting the road. Would definitely stay here again!

Free breakfast, heated pools, free direct TV, 6-8 mins from golden nugget area casinos. Had minor issues, power was out when trying to check in early but it was up and running at actual check in time (4pm) and system being down and not being able to issue room keys at check in time. Had to be manually let inside of the room. By the time I left at 630 to go to the casinos, I asked if the key issue had been resolved and they had fixed the problem. Both situations were out of their control so I wasn't too upset, but had it not happened they would have definitely received the 5th star from me. Clean rooms, very sweet sympathetic receptionist. Breakfast was supposed to end at 930 but luckily and thankfully they were still up and running when I left at 10 :)

I stay in this hotel last month in October I was on the road to New Orleans and it was great, so clean so nice everything was in a perfect. The staff was so friendly and their breakfast was complete and so good

Ena is a life saver!! She made me feel welcome and at home during my stay, and she also went above and beyond to give me an incredible room. She really turned an awful week into an amazing one. I can't thank her enough. The property is so beautiful!! If I ever go back to Lake Charles, I will definitely be staying here again!!

We stayed for one night at the Best Western Plus Lake Charles Inn & Suites. We had a suite room. The king size bed was very comfortable. The couch, sitting area, and TV was nice. I liked the RCA dog an puppy screen when one signed on to the TV. Internet speed was good. Complementary breakfast is nice with scrambled eggs, cereal, toast and pastries, yogurt, juice, coffee and tea, and more. Service and staff was very nice. I also liked being on the 2nd floor since the laundry is there. The washer/dryer is high quality and able to get laundry done. Parking is free as well. There is an indoor swimming pool.

This is a beautiful new hotel with some great features. There are plenty of plugs for computers, and cell phones. The lighted headboards were beautiful. Why don't hotels put in widows that actually open? It would have been nice to have been able to open the window. Although it's beautiful, if I were the owner I would be furious with the building contractor - the fine details showed some pretty poor workmanship and materials, but that's not my problem. Typical breakfast. Friendly staff.

Loved this new hotel! So comfortable and clean....Everyone was so nice and helpful. Easy to get to local casinos and restaurants, too. I would definitely recommend booking your stay here in Lake Charles.

Made reservations for two rooms for September 2 and 3rd to celebrate mother's 89th birthday. Called hotel 4 days ahead to cancel due to Hurricane Harvey (I have telephone record to prove). Was told by woman at hotel that I would receive cancellation confirmation by email (never received) and I also was verbally given two numbers. Still charged for 4 nights. Hotel Manager told me on on September 4th that Owner was not giving any refunds. Best Western Customer Service said they had no legal power to force Owner to do so. Best Western hotel in Robstown Texas also cited for price gouging during hurricane. So beware of Best Western hotels.

Very contemporary and clean hotel about 15 months old. Only issue is there is no knob for the shower diverter. They gave me the king room directly across the hall just for the bath. I didn't want to move so I had a king and a queen. Perfect. Will definitely recommend.

We had a very good experience at this Hotel. The room was very clean. Appeared to be a newer Hotel. The Staff was very helpful. We will most likely stay there again if in the area. they have a pack and play for the babies.

It was a great stay. I enjoy everything about the room. I have no complainants at all. I will be staying here in the future. The staff was great and very respectful. The food was great and the internet was good.

We came for a Jehovah's Witness convention and we enjoyed our stay at BW Plus Prien Lake Inn. It's convenient to everything. Very nice accomodations! We will stay there again on our next visit. The only thing I would suggest to the hotel is that the indoor pools water was pretty cold for little ones. Heating it would have been perfect. We didn't use the work out room but it looked very nice also.

The attendants were very kind, polite, and professional. The building was very nice, room clean and enjoyable. Very much enjoyed the pool and exercise accommodation. Was very thankful for the breakfast, the workers greetings and patience with us was so kind. Very pleased with the quick service that was rended. Thanks again for the hospitality that was shown. I want to commend the staff on their great team work. I would surely recommend Best Western in Lake Charles as the best.k

We found the Best Western Plus Prien Lake Inn & Suites in Lake Charles LA to be a far better than average hotel to stay at. On our trip, we found that it ranked far better than most of the other hotels as far a cleanliness, amenities, staff and accommodations as well as very comfortable rooms. We had a very pleasurable stay there.

This Best Western is in a nice location it is a nice Best Western it met expectations breakfast was average our room was nice but unfortunately someone failed to clean up properly and put towels in it but other than that I would recommend it

Was delivering things to my sister & stayed st this best westren First time we had bell girls they were fun, funny, helpful got by bags upstairs quickly & carefully. Front desk was quick & friendly breakfast was really good pool & exercise room small but in good condition

Only hotel I will stay in during my visits to LC. Clean with a professional staff. Any special request are accommodated and does not have to be asked for a second time. No drama in the hallway or parking lot.

This hotel is a bit off the beaten path but a fantastic value. I only urge you to get downstairs by 9:00 am on weekdays as they take away the breakfast at 9:00 sharp. The hotel is new, the staff helpful and their are good places to eat nearby at very reasonable prices.

Beautiful hotel with a modern appearance. every staff member was friendly. Hot breakfast was amazing. best internet service we had on our trip. Fast service! Clean room and comfortable beds. My daughter loved how the staff said yes ma'am and sir. In the north that is not very common.

My two sister and I came down to Lake Charles for my Aunt funeral and we stayed @ The Best Western Plus and I was blown away of how nice the hotel was. I stayed in a lot of Best Western Hotel this is the best one yet. I am very well please. All the staff is super nice and they ask u if anything u need to let them know. Front desk call when we got in our room to make sure the room was ok. And we told them that the chair cushion smell real bad and housekeeping came right up and change the cushion for us. I would recommend this Hotel. I give a five star rating it is worth the price and their breakfast is soooooo good the breakfast area is very clean you will be very please staying at this Hotel. I love the exercise room and they have an inside pool that is warm. Very nice.

Gorgeous hotel. Horrible service. The front Desk rep, Jordan Fontenot, had a nasty attitude. There was nothing professional about her. The next morning, the housekeepers were banging on all of the doors on my floor at 7:30 in the morning! Who does that?! Then two hours later, another lady comes banging on our doors several times, bothering us again to answer the door while we are trying to get dressed. She kept banging on our door to tell us that she heard about what happened and that the other lady was not supposed to be on ?her? floor bothering people so early in the morning. Really? Housekeeper drama?..Wow. The management company, Insignia Hotels, forget about it. They spend all of their time deflecting. They care nothing about how the guests are treated and their business ethics is well below par. Very dirty business. Never again.

Easy quick check in. The rooms were nice and beds comfortable The Staff was helpful about towels. The location was good in getting to all the ball fields we went to. Breakfast wasn't bad - just tight spot to get to everything.

We have been staying frequently at this hotel for the past year. We have never been disappointed. Our room has always been very clean. The staff always makes sure to see if we need anything. Our grandkids love to stay with us when we are in town and they are always greeted like royalty. Jordan and John go above and beyond .. They are two of the reasons we continue to stay there. Kudos to this hotel for being awesome !

Location of the hotel was ideal for our stay. We were in town for a baseball tournament that was hosted at McNeese State and surrounding High School fields. Very basic hot breakfast but what would be expected for this brand. Overall hotels in the area are a bit over priced so the value was what would be expected. Bathroom cleanliness was not perfect, the floor had obviously not been thoroughly cleaned. There was also a funny smell in the room, like there were maybe smokers in there before our stay, but it was not over powering. The guest that checked in before us came back down after going to her room and complained that her room had not been cleaned.

HSKP service is very poor, shower has not been cleaned in two days. Front desk agents doesn't speak to guest. The BKFast agent is the only nice agent. I hate this place!!!! Please run away from this place!!!! it's freshly remodel. Best Western has up there quality in designing the assets. The PIP (property improvement plan) was very much needed.

Best Western in Lake Charles, La. this hotel was very nice and clean. The staff was great, very nice and courteous. Continental breakfast was good. Checkout was easy. Parking lot had plenty of space and lighted.

The rooms were comfortable and clean, the staff was amazing!! The owner must be a cheapskate because they have no a/c in the hallways!! Dreadful in Texas!! The breakfast was fresh and hot. It was the usual variety, but good. The desk clerk was very helpful with area directions, and very courteous. All of the staff is wonderful!!

Checked in May 27, 2017. We had a great stay. We reserved the room in advance for 1 night only. The room and bathroom was really clean. Nice comfy beds. We stayed on the 4th floor and it was quiet even with kids being at the hotel you couldn't even tell they were there. Breakfast was amazing they had a hot and cold foods and huge waffles and and different drink choices like apple juice, orange juice, coffee, tea, and milk. The pool was very relaxing. When we first checked in we asked them what is in the area that we can do and the check in lady asked if we wanted her to print out different things we can do beside the casino. She was super nice. Staff was very helpful and nice. Overall I would stay there again if we decide to go back to Lake Charles.

Our room, (third floor) was dirty the entire time we were there. I cleaned it myself with disinfecting wipes that I bought after seeing the room. The bedside tables had a sticky substance spread around on them. The tub was dirty and had long black hairs in it that did not belong to anyone in our family. The mirror in the bath, and especially on the closet door were extremely dirty with spots and a black substance. I reported it to the front desk the next morning and asked for it to be cleaned well....instead it looked the same except there was a new chocolate chip on the carper....we had eaten nothing with chocolate chips. The deadbolt did not work on the door (the strike plate on the door frame did not match up with the deadbolt). I reported this and when we returned from our day, our door was ajar and the deadbolt was in the "out" position...so anyone could have walked into our room. Thankfully nothing was taken. The front desk clerk when we checked in (Ena) was very pleasant. But the lady that was there the next afternoon and evening was extremely rude and unpleasant. Also-we only got one towel in our dirty room. Had to get others from the front desk both days. Others in our group had the same experience. We had several other families in our group with the same dirty room, not towel experience. Two had to change rooms due to cleanliness issues.

The eggs were nasty/gross. Bacon soaking in grease. Constantly running out of forks and coffee. TV did not work upon arrival. Screaming children in pool with no adult only hour. No spa. We will not stay there again.

I was very pleased with my entire stay from check -in Ena, did a great job getting me into my room with no questioned asked early check-in ( At no extra cost ). To Check out... Early morning bill was ready as i walked out the door !! My many thanks to the entire staff for a great stay !!

The rooms are nice and the staff is friendly. The only complaint I have is that they have DirectTV. When the wind blows, you don't have anything to watch because it's searching for signal and Lake Charles gets a lot of rain. There were signs of mold around the bathroom tub even though this is a fairly new hotel

Stayed for one night while traveling with friends to Texas. This hotel not located near anything in walking distance. There was supposed to be a shuttle to a nearby casino, but we did not use. Bearing in mind that our reservation for 2 rooms was booked and confirmed in February, in the SAME record, requesting rooms next to each other, or at least on the same floor, when we arrived: a) The pair of somewhat surly desk clerks could not FIND our reservation and were attempting to turn us away until I produced a hard copy of our reservation, including the special remarks entry about location of the 2 rooms. b) Magically, we were then welcomed and given rooms on 2 and 4. They said "due to a large group"; however, when we asked if all of the large group had already checked in, the Reservation "issue" was then changed from 4th floor room to down the hall from the other room on 2nd floor. The room was ok, although it did not seem that it had been used in a while, it was musty-smelling. Bed was comfortable enough, plenty of plugs for 2 CPAP machines and charging stations for tablets and phones. Nice, strong shower. Breakfast items included good coffee, thank you, and there were waffles, hot eggs, bacon (greasy), muffins, bagels, toast, cereal and fruit. Pleasant server worked hard to keep it well stocked, as we hit it at busy time. A.M. Front desk staff more friendly than evening. All in all, it was OK for a short stay, but I do recommend you take a copy of your reservation with you.

New hotel and overall a great stay! Staff was super helpful and the beds were comfortable. One block off the highway, but worth it for the good rate and new rooms! Basic breakfast with all the regular things.

This location is fresh new clean and convenient. The guest services were very friendly entire time!!! Breakfast was fresh and delicious rooms are clean and spacious and the location was great I near Casino Center.

We stayed for one night while travelling through Louisiana. Our friends accompanying us made the reservations several months ago, but when we arrived, we were initially put on different floors. After our grumbling about it, they did place us on the same floor. The room was clean enough, but nothing special. It had a slightly musty odor, unlike the Libby and elevators that smelled really clean and fresh. Our floor was pretty noisy (second floor). The positive things were lots of plugs for electronics, and a hot powerful shower head. The complimentary breakfast was adequate offering the usual hotel fare. As far as location, it is not near much, although the hotel does offer shuttle service to local casinos. There is no place to sit outside, or to take a walk. I guess they want you to use the indoor pool and workout area, which we did not. Overall, it was OK for an overnighter, but nothing extraordinary.

We were given a room that hadn't been cleaned. There was hair in the sheets, an apple core on the floor, mold around the tub, and a rotten burrito left in the microwave. The drawers had debris left in them. I used a washcloth to clean the surfaces and you could tell the dirt had been there a long time because it was sticky, not just dusty. The next day the housekeeping supervisor came in and the room was cleaned, but not very well. I will never stay in a Best Western again.

My go-to hotel in the area every time I come here and it never disappoints. The rooms are very spacious and the property is always well maintained. I enjoyed a great workout in the fitness center this morning which really got my day going. I am able to get a lot of work done here as well because the rooms are so big that I can set up shop and be very productive at the desk area. Very quiet which is also a huge plus. Will be back many many times.

Stayed here for family wedding. Called front desk to let them know we would be checking in early, ended up arriving late around 3:30 PM. 2 rooms were ready and the 3rd room wasn't ready till 4:10 PM. That room still had food crumbs on the countertop by the coffee maker and also by the desk. Housekeeping didn't wipe down the counters or the desk. In my bathroom there was mold along the grout line where the tub and tile meet, spraying bleach on it would help clean that up. I did speak to housekeeping mgmt on the condition of the rooms and they thanked me. Front desk staff was friendly, kids loved the indoor pool. Didn't eat the breakfast since we had a brunch to go to. Hotel was busy with a youth baseball tournament in town.

Staying here was amazing, the staff is very kind and caring for the guest. I'll recommend this hotel to anyone a thousand times over. One of the best parts of the trip was staying in the hotel. Can't wait to go back

Took daughter and a few friends for sweet 16. They loved the indoor pool and breakfast. The rooms were clean but a little dusty. The beds were very comfortable and the rooms were very spacious. I had a king suit and a king room.

Booked a room for one night on the 800 #. Requested early check in because we were going to be arriving just after lunch and we had plans for around 1PM. When I went to the front desk no one was there. There was a framed sign stated that they were assisting a guest. I waited 10 minutes and still no one came so I called the # on the sign, the desk phone rang and a man and a woman came out of the office. I asked to check in and the manager told me there were no rooms cleaned yet. I said that I had requested early check in. He said that he might be able to get something in about 1/2 hour. I didn't have the time. I had had a problem checking in to this hotel on another occasion because there were no rooms cleaned well after lunch. I told him that I would be sure to give them a good review on Trip Advisor and walked out. The manager followed me out to my car and stated that he was canceling my reservation. I had not even given him my name yet so we left. I returned later with my reservation confirmation form and gave it to a different person who was at the desk. She stated that here manager had cancelled my reservation because I had caused a scene. I asked how he knew who I was so as to cancel and she said because I had requested early check in so that's how they knew. So obviously I was the only person who had requested early check in for that day and they still did not have any rooms cleaned yet at 12:40 PM. I requested a written confirmation stating that they had cancelled the reservation and not me and the reason why. The manager came and printed out a guest cancellation statement and gave me a hand written note stating that he had refused service to me and he had cancelled the reservation. I thanked them and left. I went a few blocks down the street and checked in to a Comfort in with no problems and with no reservation. The desk clerk was very pleasant and helpful and I go a much better room than I would have at the Best Western. We have family that live in Lake Charles and visit her often. We travel a lot and always try to stay at Best Western hotels when we are on trips. I will never stay at this hotel again.

We arrived on 3-11-17 for a one night stay, after visiting Golden Nugget. We were welcomed at our check-in by two very considerate front desk clerks. We went up to our room and was very pleased to see a very clean room with lots of space. (Queen/Queen suite) When we got back to the hotel that night, it was very peaceful. The beds were very comfortable and the restrooms were very nice and clean. We went down for breakfast the next morning and they had eggs, bacon, excellent sausage, waffles, bread, cereal, milk, orange and apple juice and oatmeal with condiments to be added, if needed. We were very impressed by the amount of food available and how they accommodated our individual needs. We will definitely visit this hotel again on our next visit to Golden Nugget. Only 9 minutes (3.9 miles) from the casinos.

While our stay was pleasant, the breakfast was terrible. The bread and biscuits were stale and the coffee was terrible. The rooms were clean and comfortable. The staff was very friendly and helpful when we had questions.

This hotel was by far the best one in lake Charles. Rate was great, along with a welcoming staff! Room quality was great as well, had many features and the colours of the room were very satisfying. The location was the best part, everything was very nearby!

Just perfect good comfy night sleep. Well decorated, very clean and super comfy king size bed. Good value for your money, stay at Best Western Prien Lake Inn was a much deserved rest after a long trip.

It was raining buckets and on a Friday night, this was a planned early Thanksgiving getaway before the family visits and the nonstop madness that comes with working in retail. This hotel didn't let us down, it still has the newness, and we were greeted at the door, and the modern look of the hotel was excellent, lots of color and style. We stayed on the 4 th floor and our room was very spacious and clean. it had a microwave, mini fridge, and the usual coffeemaker. The bathroom had very good lighting,( wish I had it in my condo) I liked that the bathtub also had assist bars, if you need help out of the tub, (the way my knees are going I may have to add them to my tub, LOL) I loved that the showerhead has 2 settings, shower and massage, that is big plus along with no outside noise, so we got a peaceful rest on the just right beds, not too hard or too soft. We had taken the shuttle from the hotel to the Golden Nugget casino, while checking in, we were told about the free shuttle to the casinos on Friday and Saturday from 5-2 am. It is just a 10 minute ride, but driving in the rain for a couple hours makes you not want to drive for a while, Mitch was very friendly and told us about things going on in the area. In the morning beginning at 6 am, was free breakfast, I never made waffles before and thankfully there was instructions by the waffle maker, next to it was containers with toppings you can add to your waffles. Also there is lots of choices for breakfast, cereal, eggs, sausage, bacon, yogurts, and fruits. Thankfully the rain has stopped, and gotten cold, on the way back to our room, I saw the indoor pool, it would have been great I had thought of packing a swimsuit, but if we do end up in Lake Charles for a weekend, and without a compted room at my favorite casino, we definitely will stay here again

The hotel had just opened about 6 months ago. Room was spacious and very clean. Small pool, but nice. Not heated, but was fun for the kids. Good continental breakfast, lobby was inviting, and staff was friendly. Stayed here on 2 separate occasions and I would stay here again.

First time ever in a Best Western Plus. Hotel staff was very friendly and helpful with restaurant recommendations and navigating around the city. Breakfast was very impressive. I did not expect hot food selections plus them being very good. I will choose this hotel when staying in the area for both business and pleasure.

The staff at this Best Western was very accommodating, friendly and professional. The room was very nice. The breakfast was quite good although the bacon was a little greasy. The location is very good. Parking was very good

All of the staff was absolutely great! During my stay, I was welcomed by the manager. She had wonderful customer service and made me super excited about the stay. That night, I wanted to use the computer and one of the gentleman working the night shift took time out of his schedule to make sure I understood how to use everything. During my check out, I had a great conversation and left not just being refreshed but with new ideas for hair styles and products. I wish I remembered all of the names of the beautiful people who made my stay amazing but nevertheless, I would recommend this hotel to anyone and everyone! I enjoyed it so much, I already booked another stay. Thank you to the staff and many blessings to you all.

Great Stay. Very Clean and Comfortable. The breakfast was good and hot, but the kitchen space was very small and guests were bumping into each other. The outside of the hotel is dark and kind of out of the way of the main streets.

Stayed here for 2 nights very clean, good breakfast, good Wi-Fi, easy parking and it has a lift. Indoor pool was nice and had a good nights sleep. Once you join the rewards programme the rooms come out a little bit cheaper....sometimes.

Rooms new and clean. Very affordable. Beds are comfortable. Staff is friendly. They have an indoor pool and exercise room. Breakfast is good. No complaints on anything here. We would definitely stay here again!

A wonderful hotel. Modern, up to date and comfortable. The staff was very friendly and the rooms were VERY clean. Not your typical Best Western. The casino's a not far away. My husband and I will stray there again.

Thought the price per night was too high to check in at 4:00 and check out the next day by 11:00. Not even 24 hours for $143.00 per night. The hotel was extremely nice as well as the staff. Loved the lighted mirror in the bathroom. They need to add a mirror of some sort in the room too.

Thank you for the great hospitality and service. Hotel was brand new and the service was wonderful. Nothing like sleeping away from your home bed, but having the comfort and security at a Best Western Plus. Great complimentary breakfast and amazing staff.

Normally, i would stay at a nother property when visiting family. However, the last couple of visits was a disappointment. I decided to try the bestwestern. The hotel is new, only 5 months old. I found it very comforting and welcoming. The facilities are very nreand unworn. Our room was on the 2nd floor. We did not hear any noises below, the side or above. The room was clean and only showed very minimal wear. With two queens, the beds were comfy and the space in the room was spacious. I love the lighting in the bathroom and the biggest plus of all was direct tv in each room. I was excited to know that i did not have to pull out computers and dvd for my son to watch Disney jr an i was able to enjoy cable tv as well!! My hope is that they continue to work hard to keep the hotel up.

Very Very nice. Employees are very friendly and call you by name. Really helpful on anything you needed in all depts. House keepers were friendly as well. Beds are really comfortable, and every thing is very clean. Love the colors of this property and decour. I do recommend this property to any one traveling, Very quite and have every thing you need.

everything seem upgraded and new. They were nice enough to let us use the pool and the gym late at night. The only downside is that the sheets of one of the queen beds smelled like sweat! That is why I am giving this place a 4 star. But the girl in the front desk was very nice to us and helped us out.

This was my first time staying at this hotel.The desk clerk told me it had only been open for four months. I was really impressed with all the new,very fancy modern accents thru out the hotel and rooms.

When we are in Lake Charles we usually stay at the Golden Nugget, but because it was a holiday we couldn't get a room so we opted for this hotel. I am always leery of "motels", but I will have to say this turned out wonderful. The hotel was very clean, lobby was nice & even the elevator landings were very nice looking. The room had everything we needed & the bed was quite comfortable. I will say that the staff did everything they could to accommodate us - particularly Whitney at the front desk and Heidi - who seemed to be everywhere! The bathroom was a little tight, but not bad. The breakfast was good & even though they had a full house, they managed to keep bringing out more eggs, bacon, waffle batter, etc. The only thing that was not great was the orange juice - I think they need to add more concentrate, BUT all in all it was a very good place to spend the night.

We spent one night at this New Best Western plus hotel .The lobby had a clean, modern decor with a friendly front desk. We received a rewards gift with popcorn , nuts, and water and an upgraded room. Our room was fresh and clean smelling with new touches we liked. The lights have the plug outlets and neat little reading lights. The carpet is nice and easy to roll suitcases. There is a nice looking fitness room and an indoor pool. Breakfast was good with area well stocked and maintained...There were a couple different free newspapers in lobby. The Lake Charles hotel has everything that makes for a great stay: friendly staff, clean rooms, & good breakfast. LSJ

We checked in late. We got to the room to settle in. The smoke detector was issuing a warning sound. It was repeating the phrase low battery repeatedly every 20 seconds. I called the front desk, she came up to the room and replaced the battery. 30 seconds after she left the detector began again. I called the front desk and she returned right away. After it was reset it stopped. We were very satisfied with the timely manner in which it was taken care of.

Room was comfortable, breakfast is normal buffet fare, desk clerks helpful. New property in Lake Charles, not directly adjacent to casino area, but definitely not too far away. The décor is modern, the color scheme and furniture are appealing, and there is an indoor pool.

We stayed here for one night as part of our U.S. trip. The hotel was beautiful, very contemporary, modern with lovely bright colours and very well thought out decor. The bed was really comfortable and we all had a good nights sleep. It was in a nice quiet area. Breakfast was adequate with a good selection of things to eat and drink. We would definitely stay here again and would recommend it.

My family of five stayed for one night. We got two rooms, one with two beds and another with one. As soon as we walked in, we were blown away by how trendy the hotel was. The blue, green, and purple theme was very pleasing and appealing. The rooms were equipped with a microwave, refrigerator, and coffee machine. The rooms and bathrooms were very clean. Another detail I enjoyed were the little reading lights they had by the bed. My favorite parts were the fitness center and pool. It was all a very spacious and enjoyable and open for a good amount of time. The staff were also very kind to me when I asked them a lot of questions. Unlike many hotels, this one offers vegan and gluten free options if you ask them. Unfortunately, I asked for some almond milk and they had just run out. The attendant on breakfast was very nice and offered I grab some for me from a near by store. Definitely will be staying again!

The room was clean, staff was very helpful. My daughter had surgery and they let us in the room early and was very accommodating. I would recommend the Best Western Plus Lake Inn and Suites, Lake Charles, Louisiana to everyone.

Very nice Hotel. Very clean. Open only 3 months. Has "wet dog" smell in lobby. That was only turn off. Breakfast was very good, it included eggs, bacon, sausage, several breads, fruit, juices, and yogurt.

Third party bookings over booked rooms that weekend. Hotel staff accommodated our entire baseball team. The staff went above and beyond to ensure our stay was pleasant. I highly recommend this hotel as it was very clean! Breakfast was awesome and the rooms were spacious if you book double beds. The manager, Jonnique Ceasar was very professional and friendly. The staff, Brittany, and others provided recommended nail spas, restaurants and shuttle to casinos. Overall, our stay was awesome and highly recommend this location!

Our last stop on the way home to Austin, we stopped here to take advantage of the current BW "stay twice, get a $50 Travel Card" and because Lake Charles has some good Cajun restaurants. The friendly, professional desk attendant, Santana, had us on the way to our room in short order. The room, 403, was superb. Large, clean and cool. Simply put, it was great! A good night's sleep done on a comfortable bed had us ready to partake of the breakfast and hit the road. Our morning meal was just fine. We did have to wait for some bacon to be prepared but the wait wasn't that long. Standard BW breakfast fare but still it was included and tasted good. Check out was easy, fast and professional. This is a newer, very nice place to stop.

My husband travels ALOT for work so he stays at so many hotels and when possible me and our kids travel with him. We have never stayed at a Best Western, but with this being a new hotel we decided to give it a try. We ended up being very disappointed. The first morning we woke up at this hotel there was a very, very large roach in the toilet. We were a bit confused being that we are on the 3rd floor and this hotel was 8 weeks old at the time. The housekeeping crew is incredibly subpar. It seems they are lazy and don't care about doing their job. Me and the kids are in the hotel most of the day because my husband has the car for work and it is too hot to walk anywhere and there isn't much in walking distance. The housekeepers will knock on the door and ask if we need anything I simply ask them for new towels and to empty the trash. They don't offer to clean the room entirely or even replace the bars of soap or shampoo/conditioner bottles. One day our room was skipped completely, not one housekeeping member stopped by to offer their services, empty our trash or give us clean towels. When my husband got home from work he had to go to the front desk and ask for someone to bring us towels and empty our trash. With it being the kids and I during the day we don't make it down to breakfast in the morning but my husband says they're usually out of things or not stocked as it should be. He leaves for work shortly after 6am when breakfast opens. He has said that at that time they were out of bacon and cream cheese, one morning they were out of regular coffee. The one day when he was off work our family went down for breakfast. The woman who was taking care of breakfast seemed irritated and overwhelmed to keep up with breakfast. People were forever waiting on eggs. I got toast for my daughter and reached my hand in the container of jelly packets and it was terribly sticky and a mess. The staff seems too lazy to keep up with simple tasks of cleanliness. My daughter had to use the restroom while we were at breakfast so I just took her to the one in the lobby, she wouldn't even go to the bathroom in there because it was a terrible mess. Not to mention the one morning we did make it to breakfast we saw yet another roach in the breakfast area. My husband asked the lady at the front desk what kind of bug it was and she confirmed it to be a roach. The one day my husband was off work and we all went out for the day, particularly so the housekeeping crew could come in and clean the room entirely. Well, the sheets on the bed were not changed and the bathroom was not cleaned.....I'm not really sure what they did that day. Another disappointment was that the pullout sofa had no bedding for it and the pillow for it had no pillow case. Furthermore, I became frustrated with this hotel, especially after a strange man was pacing around our room one night. So the next day I just put the "do not disturb" sign on because I just didn't feel comfortable with it just being myself and 2 kids. Well, even with the do not disturb sign on the housekeeper just opened our door and walked right in.....she did not even knock! I mean the do not disturb sign was hanging on the door and without even knocking she just opened the door and tried to come in! She did not even acknowledge or apologize but rather just shut the door and left like nothing happened. That was the second time that happened to us! But the first time the do not disturb sign was not on but still they don't even knock they just open the door and walk in.....needless to say I keep the door double locked when I am here with the kids. I do not trust this place and I am starting to feel uneasy here. I am anxious to check out and it is safe to say we will never be staying at a Best Western again.

Toilet in room was not flushed and cleaned. It appeared as though someone had not finished their cleaning or stocking with washcloths. No waffles in breakfast area. The hotel is very new, and comfortable. And front desk was awesome.

My family visited this very new Best Western 2.0 on a Thursday night. Our party of 6 was 6 of the 12 guests at this hotel on this particular night. It was almost creepy it was so quiet. The night hostess assured me that it was usually hopping on the weekends. The lobby was furnished in a fun, spunky style. The breakfast area was incredibly nice as well. It had an indoor pool that my kids used. I did prop open the door to the pool area as the chlorine level was so strong in the air that it burned my eyes. My children said the pool was ice cold. Our room was basic and appeared clean. I loved the bath and body works brand bath products. The one thing that really bugs me about many moderately priced hotels is that they do not fold their sheets after being dried. This creates these sheets that are soooooo wrinkled that they appear as though they have been slept in before. This creates so much anxiety in me when I think my sheets aren't clean. This new best western has these types of sheets. Mine looked like they had been slept in but I HOPE they had not! :-) The one negative that I can definitely tell someone about was the nasty refrigerator. When I tried to put our water in the small refrigerator, my hand first stuck in crumbs and nastiness IN the handle! When I opened the door, the inside was filthy with Lord knows what! Bleeeck!!!! This may be a newer hotel but it won't stay busy long unless they start cleaning things more thoroughly. Breakfast was good with various meat items and a nice variety of cereal. There's not much around to eat within walking distance as this hotel is in the middle of an older(1960-70's) business district.

This hotel is in a good location, close to food, shopping and not a far drive from the Casino. the beds were very comfortable and the room was a very nice size. The breakfast was decent, it was a hot breakfast, but it certainly wasn't the southern cooking promised on the website. The staff was very friendly. The pool was indoor but it was freezing. People were very loud in the middle of the night when they returned from their outings. I would stay here again, because of the cleanliness and staff professionalism.

I would have given five stars but there was one issue we had which I address in my next paragraph .The staff was amazing & The hotel is super clean . I was concerned about road noise when we checked in on that busy street but we had no issues . I didn't even hear any sirens which I usually do when I've stayed in Lake Charles at other hotels. My only issue was an strong odor in our room from the moment we walked in . I mentioned it to the front desk & they were already aware of the problem & attempting to correct . My husband thinks it is possibly the new furniture smell , but they said the issue will be addressed again after we left . The odor did make both my husband & I sick with sinus & allergy drainage which we didn't have before checking In . I suggested they attempt to correct it with an ozone turbo machine as some hotels have used with allergens before . As I said the night staff (both ladies - they had a staff change shortly after our check in ) & everyone on day shift were so friendly & very polite . I would like to see vending machines & ice located closer to the ADA rooms than the next floor up. I thought the room was higher than I normally pay for a Best western but I realize that the casino markets drive the prices up even for those of us not going to a casino ! But room was very clean & staff was top notch !

We were only in Lake Charles for one night buying a classic car so needed a place to stay. Because of the Casino's and limited number of rooms, prices are high all over the city. We chose the Best Wester Plus partially because of the reviews here on Trip Advisor, and partially because it was Brand Spanking New. The hotel was clean, comfortable and (as expected) brand new. The hall ways still smelled of paint and new carpeting and the guest rooms were in showroom condition. Location was good and it was easy to get to and get out of. The staff was friendly and efficient. We made use of the small but well appointed gym while we were there and I honestly think we were the first people to use the machines. The only down side was that the breakfast area smelled .... well, odd. If I had to put my finger on what it smelled a bit like wet dog. Not very appetizing. Overall we had a good experience and I wouldn't hesitate to recommend this property.

We stopped here for one night. We have just discovered the Best Western Plus properties & really like them. This is a new property in Lake Charles. Location is right off of 210 & very easy to find. The staff were great & very helpful. Rooms needed some work, but that was due to the shoddy workmanship of the builders. One of the USB wall plugs was already falling out of the wall. I told the staff on check out & I'm sure they've taken care of it. The rooms are nice & big, beds are very comfy so overall it was a good stop. My only other issue is with the temperature of the fitness room. Not sure why they feel the need to keep it set at 80+ in the room! We were able to set the temp lower it but it didn't seem to go down. I would stay here again when heading that direction.

Brand new! We were first to sleep in our room!! Staff was great! Very friendly! We wanted to go gambling and everything was booked! We got lucky booking this room??! This is a great location! The road the hotel is on....leads straight to the golden nugget and Laberge Casinos! Has a small pool indoors! Great for any time of year! Room had a fringe, coffee pot, and microwave. I highly recommend this hotel!! Great price! Great location!