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Best Western Hotel Ashbury Inn, La Grange

4.0/5  - basé sur 252 notations.
1005 New Moody Ln, 40031-9142, La Grange, United States - See map

The Best Western Ashbury Inn offers exceptional accommodations at an affordable price and is conveniently located to many Louisville, Kentucky attractions. Guests at the Best Western Ashbury Inn will enjoy this hotel's convenient access to the local historic district, shopping, and many unique restaurants. Hotel guests will also find Churchill Downs, the Kentucky Speedway, and other Louisville attractions nearby. Other local events include an independent film festival, BBQ cook off, horseback riding, and the "Light Up La Grange" festival during the holiday season. The Best Western Ashbury Inn offers a complimentary hot breakfast, oversized and spacious guest rooms, business center, outdoor pool, exercise facility, high-speed Internet access, and many other amenities to make any guest's stay in La Grange enjoyable. The friendly staff takes pride in providing personalized service which is a hallmark of this La Grange, Kentucky hotel. Enjoy your stay.

Best Western

Hotel Ashbury Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 252 guest reviews
NOTE ISSUED
Excellent
110
Very Good
84
Average
26
Poor
14
Terrible
18
REFER TO NOTICE
Business Business
42
Couples Couples
65
Family Family
95
Friends getaway Friends getaway
19
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent value!"

5
04/09/2018

We were very pleasantly surprised when we arrive to the hotel. It was very well-kept and smelled incredibly clean. The pool was outside, which was good for us. But for people with kids or when traveling in the cooler months, you may want to keep this in mind.

"Halfway point from home to Williamstown KY"

3
27/08/2018

Taking mini vacation to see the Ark at Williamstown KY. Hotel easy to get to. Nicole checked us in and was very friendly and helpful. Spending night the bed was very uncomfortable. Loved the shower and plenty of hot water. Breakfast was minimal but good. Nicole was there to check us out to and still very friendly. A really nice person. Exercise room was very small and only few pieces of equipment.

"Best western is the best"

5
15/08/2018

We always stay at Best Western, earn points for every stay and bonus points for doing the survey. Points never expire and you can build up for free nights. The only time we don't stay at BW is when we can't find one close enough that will allow dogs. The fees are nominal. Some BW don't take pets so we end up staying elsewhere, but that has only happened 1 time in many, many years. Love BW

"Cigarette Smells Abound"

1
14/07/2018

The outside look of this hotel is a good one and makes you think the inside will match it. Wrong. The rooms need updating majorly. Our room had MANY cigarette burns on the carpet, there was hair and a bobby pin on the floor to show it needed vacumming, there was a pubic hair on the bedspread, the pillows were small and uncomfortable and the overwhelming smell of smoke in the room and the hallways was awful. The women at the front desk were very nice and about the only good thing I could say about this hotel.

"Great hotel"

5
10/07/2018

Most other hotels in the area were booked or price gouging due to many events in the area. Best Western had rooms at their normal rate ($89 with AAA discount). The room was clean and odorless, which are probably the most important when considering where to sleep for the night. The furniture is a little worn and the coffee was a little weak for my taste. But for half the price of the Comfort Inn and Quality Inn nearby it was a steal! The AC worked well, bed and pillows were very comfortable. I would stay there again.

"Very Disappointing"

1
15/06/2018

I don't understand how this place is rated so highly. We were visiting our son in La Grange and we decided to stay here because it was close to his home. When we arrived at 3:30 in the afternoon, 30 minutes after check-in time, we were told our room was not ready yet but they would give us a different room. The room they gave us was in serious need of updating - worn furniture and discolored and scratched-up fixtures(sink, toilet, tub). The window air conditioning unit made a constant rattling sound. When we showered the first morning we discovered the drain in the tub was stopped-up and we reported it to the front desk on our way out. We were told it would be taken care of - it wasn't. When we returned to our room that night there was no coffee, coffee cups, plastic glasses, or toiletries. I went down to the front desk to report this and was able to get everything but coffee - apparently there was none left anywhere in the hotel. That night we got a wake-up call at 2:00 in the morning when the dumpster outside our room window was being emptied. On our last day we got back to our room at 4:30 and found it not cleaned yet. Again I went to the front desk and was told they were still cleaning rooms and had not gotten to ours yet - they finally did come at 6:00 to clean the room. And finally, when we went to check out there was no one at the front desk so I left the card keys on the counter and walked out, never to return.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I want to start by sincerely apologizing for the problems you encountered during your stay at our hotel. We usually do keep an extremely high rating here because usually we are on top of our game. Last week, not so much. We had 3 housekeepers out sick and a front desk person out. That basically means that the housekeepers instead of cleaning 15 to 18 rooms a day were doing double that. Thankfully everybody is back and healthy and we can get back to business as usual. The dumpster is a horrible problem. I have called several times to complain about the time of pick up and every time I am told that the people who pick it up are sub contractors and therefore they can't dictate to them when they are going to pick it up. This is the only company that we can use do to a city contract. I hope that you will give us another chance to provide you with superior service in the future.

"Thank you to the friendly staff"

4
31/05/2018

Traveling through many states. This was a good location to visit Louisville, KY then head to Cincinnati, OH. The staff was very friendly and helpful. Breakfast was good with quite a few options. Beds could be a bit softer.

"Clean and comfortable"

5
29/05/2018

Clean and comfortable rooms. Bed was comfortable, slept great. Staff was friendly and helpful. Recommended nearby restsurants. Breakfast was good with several options. Coffee makers in rooms which was an added bonus.

"First week stay in Newport"

4
14/05/2018

This hotel was great. The newly remodeled Sea Glass downstairs in the hotel lobby is going through some growing pains but overall the food is pretty decent. Liquer prices on higher end bourbons are kind of off the charts @18.00 for a glass of bookers. But if you dont drink bourbon its a great place and nice staff.

"Great stay"

5
08/05/2018

Great place even last minute we were tired it was very affordable and great sleep breakfast in the morning was excellent I will definitely be visiting more best western now very friendly top rate by far

"Pass On By This One"

1
25/04/2018

Smoke filled (even with signs on front door declaring “smoke free hotel”), dirty hallways. Shower didn't drain. Floor had not been vacuumed since previous guests. This is a poorly maintained property. I would recommend you drive on by and try something else.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Sorry that you were unhappy with your stay, we very seldom get reviews like this one. That means that we need to work harder to give our guest a pleasant stay. Hope you give us another chance to provide you with superior service.

"Nasty Conditions"

1
21/04/2018

One of the worst experiences of my life. This place is nasty. Toilet was leaking from the bottom. When I tried to call to the main desk, the phone did not work. They claimed they did not know about the leak. The entire hotel literally stinks. It smells like a 1960's smoking lounge. Customer Service is terrible. You have been warned. Don't stay here.

BestWesternHotels, Corporate at Best Western Ashbury Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Chris"

5
18/04/2018

I had gone to this hotel to attend a funeral. Staff offered their condolences and were very kind. Due to the fact that there were several families in from out of State we got a discounted group rate which I appreciated.

"BW La Grange"

4
09/04/2018

Clean and convenient, easy on and off the hiway, good food options. the rooms were well kept and the staff very accommodating. will stop here again. Having to type two hundred or more characters to satisfy this section is a pain and I would NOT bother doing it again..

"EXCELLENT STAY!"

5
07/04/2018

We had an excellent stay on our way back from Alabama to Ohio. Location is great and the employees are very friendly and professional. We travel with a pet and we felt right at home - easy access to the outside for walking but very quiet at night. We highly recommend this hotel for your overnight stay!

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you very much for taking the time to post a review and for the awesome rating. Hope you have the opportunity to visit us again soon.

"Pleasantly surprised"

5
16/02/2018

Friendly staff, clean room, attractive furniture, great water pressure in shower, and everything works and was where it should be. Breakfast area was clean, food was hot and tasty. One thing, the toilet was very low (short), so it was a bit of a struggle to get up from it with old knees. :) Overall very pleased.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thanks for staying with us as you have several choices in the area. Thank you for the fantastic rating and wonderful review. I share these with the staff and they love ones like this. Thanks again and hope you can stay with us again soon. (sorry about the toilets)

"Pleasant surprise"

4
11/01/2018

La Grange is about half way on our drive south for the winter so we've been looking for a reasonably priced, clean motel in the area. We tried the Best Western this year and were pleasantly surprised. The room was spacious and clean and the beds were comfortable. Also important to us was the Walmart right next door and a number of restaurants within a short walk. It would have been nice if they had spent a little more time and money on the bathroom, but that's a minor issue. We used the interrstate coupon book and were disappointed that the hotel would not accept reservations with the coupon. That's a policy the motel should change. We plan to return, winter and spring, for years to come.

"Nice hotel"

4
31/12/2017

It was a Comfortable and clean hotel. It was a very cold winter day, but the room was nice and warm. The breakfast was good. It could have some more variety. The lady taking care of the breakfast was really helpful and kind.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I want to thank you for taking the time to post a review. We really appreciate your comments. We are working on our breakfast menu trying some new items. Please come visit us again.

"Just OK"

3
28/12/2017

We just stayed for one night and overall, and based on the price, it was ok. Had a confirmed reservation for a room with 2 queen beds, but at check in were informed in a very RUDE way that only Kings were available. Apparently BW loyalty program is not to the advantage of the members. You can get much better deals thru other means. Room was not too clean.

"Don't stay"

1
22/12/2017

Room had roaches only stayed 15 minutes still charged for room. Don't stay at this hotel unless future reviews state is cleaned/ exterminated. I do stay at best western hotels this is not what I generally experience for the chain.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I want to apologize again for the problem with your stay and again reiterate that we did not charge you for your room. We have an extremely good pest control company that is here every month, but sometimes things happen, other people bring them in etc. You can rest assured that the problem has been addressed and taken care of.

"Best Hotel Value"

5
21/12/2017

The room was surprisingly large and well-appointed. The staff were very helpful and friendly. The location also made it easy to get on and off of the highway. I would definitely stay here again in the future and will recommend to friends traveling to the Louisville area.

"Nice place for a quick stop over."

5
14/12/2017

I was impressed with the quality and location of the room I stayed in. It was spacious and clean. It is located next to a Walmart should you need to buy a few things while on the road. The staff were accommodating and friendly.

"relaxing times"

5
14/12/2017

staff very friendly & helpful. price was more than competitive. breakfast was great w/good service.. hotel was clean & located very close to the expressway, my wife felt very safe & secure-parking lot was well lit. excellent restaurant within walking distance.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post a review and for the fantastic rating. I'm glad that you enjoyed your stay and hope you visit us again soon.

"Traveling with uhaul"

5
25/11/2017

This location offered excellent parking within view of the lobby for our uhaul. Overall, staff was extremely friendly and made check in a breeze. They offered express check out. Breakfast was good with a variety of options.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I'm really glad that you enjoyed your stay. I want to thank you for taking the time to post a review and for the great rating, we really appreciate it and hope you visit us again soon.

"excellent hotel"

5
30/10/2017

We had a very nice experience staying at the Ashbury Best Western. We will be in the area 2 times a year, so we will return. The bed was very comfortable, and the shower was amazing, good water pressure and very hot water! Service was excellent and clean room.

"On the road"

4
25/10/2017

Even though there were a few hotels at this busy exit I found this BW very nice. I travel quite a bit and felt comfortable here. Clean and quiet, staff nice. Good breakfast, well stocked. Parking a bit small.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I'm glad you picked us and enjoyed your stay. Thanks for taking the time to post a review.

"Work Outage"

4
24/10/2017

I have spent the last couple weeks at this hotel and I could not ask for a better value for the money. The staff was great to work with and the location was very convenient to the facility where I was working. I have stayed at this location in the past and they always know which room I prefer. I could not ask for a better deal.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thanks for staying with us and taking the time to post a review, but most of all thanks for recognizing the staff. They work hard to make sure every guest is satisfied every time. Hope to see you again soon.

"nice place"

4
15/10/2017

This Best Western hotel is by my account, the best hotel in La Grange. They had good rooms, clean, and with very nice staff. Very helpful but had trouble connecting to internet signup sheet and while several of the staff tried to help, they did not know enough to help.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you very much for taking the time to post a review and for the great rating. I apologize for the internet problem, actually the internet has been a problem for the last couple of weeks. Spectrum (our internet provider) has run fiber optic cable to the hotel and hopes to have it installed and functional within a couple of days. That sure take care of all internet issues. Thanks again for staying with us and we hope to see you again soon.

"reserved block of rooms for wedding guests"

5
09/10/2017

We had eight rooms for wedding guests. Ms Martin helped us through the whole process from reservation to check out. Everything went very smoothly. We had a great experience and the staff was very helpful. Also had a nice breakfast with sausage, biscuit, gravy, fruit, danish, bagels, waffles

"Road trip"

5
20/09/2017

Friendly. Knowledgeable on the area and local things to do. The area is beautiful and la grange is well worth the visit. A true southern town so close to Louisville. The restaurants in la grange are great 119 north Main Street is excellent and food worth the trip.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post a review and for the fantastic rating. This really is a great little town. the people are just as friendly as the town is beautiful. Please visit us again soon.

"LDS Review"

5
08/08/2017

When we come to stay at BW in LaGrange it is that we have church assignments at a nearby location. The staff has special considerations since we all (those who use the motel for the same purpose) have similar responsibilities nearby. The staff greets my wife and I warmly and we have come to look forward to the visit in LaGrange.

"Convenient right off I-71 in KY"

3
07/08/2017

Not a 5 star, but staff is friendly, room was OK, free breakfast was probably a little better than most. Hotel is easy to get to from I-71. We stop there a lot on our way to Ohio and usually enjoy dinner at the Mexican restaurant next door.

"Good price, good room, good stay"

4
30/07/2017

Although the website here makes it look like the prices are all super close, call around - this was cheaper than a next door hotel by about $30. Staff was friendly and helpful, when I called to check price and see if they had a pool (yes) she answered my questions without trying to take all my information and hard-sell me a room like some of those other jokers (I never stay if the people are pushy). The hotel seems well kept, they have a hot breakfast (free) in the morning. The hallway had a funny smell I couldn't place but it may have just been from another guest because the room was cool and odor-free upon our entrance. Very welcoming. The room (2 queens) is nice and spacious, the bathroom is more like a cheaper hotel as far as lighting and inside the toilet looks old, like stains that can't be removed, but it was ok. There's a walmart, a papa johns, a Mexican restaurant literally within walking distance. Cracker Barrel is around here somewhere...The pool was nice, shower felt good...this is pretty much the hotel experience you're looking for when you just want to land somewhere, not pay a bunch of money, not do sightseeing, just rest.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post a review. Your right we are kind of a no frills hotel but in a great location. Hope you enjoyed your stay and hope that you visit us again soon.

"Westling"

5
10/07/2017

I was very pleased with everything. Everyone was very pleasant and very helpful. We were very pleased with our stay. We stop at this Best Western every time we go to Tennessee to visit our son and daughter in law.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I want start by thanking you for taking the time to post a review and thanks for the great rating. I'm glad that you enjoy staying here when you travel and hope that you continue to use us for your lodging needs.

"Good value and excellent location"

4
09/07/2017

I was there for the Nascar race. We were reasonably close to the track and the price was excellent considering it was race weekend. The room was fairly clean and breakfast was decent. I wasn't expecting a Crown Plaza at these prices and I was very satisfied with the hotel.

"A pleasant stay"

4
09/07/2017

Arrived Friday for a two-night stay for NASCAR weekend. After arriving early, Nicole at the front desk was quick to check us in anyhow...she is very nice and accommodating. The only reason I didn't rate this property a 5 is the pool was closed during our stay, as my son was looking forward to swimming. Apart from that, this is a well-kept and clean hotel, and would stay here again without hesitation.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Hope you enjoyed your weekend. The weather finally cooperated on Saturday to make a great day for racing. Thank you for the review and rating, sorry about the pool. We finally got it going Saturday afternoon. Thanks again for staying with us.

"A pleasant surprise !!"

4
04/07/2017

We travel a great deal and have come to rely on one specific Hotel chain as we always know what to expect. Regrettably , we could not find one of these hotels in LaGrange KY. While we have stayed at a few BW hotels over the years, we'd not particularly favor them over our regular hotel choices. I was very apprehensive in booking this not knowing what to expect, especially when the manager gave me a fantastic rate when I booked over the phone. Much to my surprise, an over all pleasant experience. Staff was very very helpful, room was clean, breakfast offering was very good. Good job BW !!..We will be back !! Only negative was beds could have been better ( more comfortable) . But I must caveat that remark as we are older and a bit more particular when it comes to comfort. ..Nonetheless, we both left impressed with our stay !

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you so much for taking the time to post a fantastic review. We really appreciate it when people take the time to post a good review. Sorry you didn't like our beds. They are Serta Perfect sleepers and are only a couple of years old. Maybe we need to rotate them more. Thank you for bringing this to my attention. Hope to see you again soon.

"Tired"

2
29/06/2017

This is an old hotel. The pictures on-line make it look better than it really is. It looks tired. On the up-side, the room was clean. Our room was on the back side of the hotel. There is a restaurant behind the hotel with outdoor seating and play area. Lots of noise coming from its customers and their children. (At least they were having fun). One reason we chose the hotel was for its pool. However, upon check in, we discovered the pool was closed because they were working on it (not sure how long that will take).

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post you review. you are right, this is an older hotel but we are constantly doing something to improve it. Thank you for mentioning that it was clean as that is one of our main priorities. The restaurant behind is an extremely good neighbor, but they do get noisy from time to time. We have an agreement that the noise has to end by 9 p.m., but sometimes I have to walk back there and remind them. Concerning the pool, it has been a major problem this year with several issues plaguing it. Thanks for staying with us.

"Great Place to Stay"

5
27/06/2017

Everyone was very friendly and helpful. The rooms were clean and always had everything we needed. Enjoyed our stay there! The manager went above and beyond in helping us to get the best rate possible. We were able to use their meeting room as a get together spot to play cards with our friends. Was a very enjoyable stay and would highly recommend this Best Western.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I'm glad that you enjoyed your stay with us and thank you so much for taking the time to post your review. It's these kind of reviews that I really enjoy sharing with my staff. Thank you again and we hope that you come see us again soon.

"Ok"

3
26/06/2017

My husband and I stayed one night while traveling. The front desk clerk was friendly, and the rooms were clean. The lobby should have been cleaner than the rooms...but was decorated nicely. Breakfast was your typical affair, but the food area should have been cleaner. The lady cleaning the breakfast area kept the tables clean and was very friendly. All in all in it was ok. If you need a quick stop for one night, it would be ok.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post your review. I'm sorry that you were not happier with your stay. We want all of our guest to leave feeling really good about the hotel. Thanks again and we hope that you will stay with us again so that we may have the opportunity to provide you with superior service.

"Friendly Staff, Clean Hotel"

5
26/06/2017

Very friendly and helpful staff. Breakfast was tasty. The hotel is older but has been remodeled. Clean, quiet, and comfortable. Sadly for my kids the pool was closed for construction while we were there.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post your review and thank you for the awesome rating. I want to apologize for the pool problem, we had several problems trying to get it open this year. The first time we filled it we didn't realize that there was a crack in the bottom that ran from side to side. After draining it and having that repaired we had more problems that we never anticipated. The pool company is still working on it and hope to have it completed today. Thank you for staying with us and we hope to have you again in the future.

"Clean. Pet friendly. Friendly staff."

4
21/06/2017

Due to the size of our dog, hotel options are limited. I was glad to find this location. Service - Excellent! Everyone from housekeeping to the General Manager were polite, friendly and helpful. Anytime a question was presented to any-one of the staff, the same attitude was conveyed. I had no problems in making my reservation...I even had a discount that I wasn't aware that I would get. Thanks Lisa! I was also told that the pool was unavailable and that breakfast was available daily. Room - It was clean and I was glad to see a mini fridge and microwave was available. Granted, the hotel needs freshened up (carpets and décor) but the bed was comfortable, clean and I was very relaxed staying here. The walls were clean and not all "hogged up" with stains. The carpets could use a shampoo but nothing that would prevent me from staying no cracks, no paint chips, no bugs.... We stayed in one of the ground level floors with a king bed. The AC worked great! Location - It was close to where my husband was working. There is a Walmart behind the hotel. Several restaurants within walking distance ranging from American, Mexican to Chinese foods. It was great for me since I was without wheels. The landscaping was maintained and free of trash. There is plenty of parking but not for semi trucks or anyone traveling with a trailer....unless you park over at Walmart. Furbabies - Very pet friendly!! There is a pet walk area behind the pool just make sure to pick up the poo (no matter big or small...lol!) Diesel enjoyed his stay and would recommend to all of his friends.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I just want to start by letting you know that my staff and I enjoyed your stay as much if not more than you did! It was a joy meeting Diesel and he brought joy to everyone here, we miss him. Thanks for taking the time to post a review and we hope to see you again in the fall.

"Hotel review"

3
19/06/2017

This location's pool has not been open since after Memorial Day, my kids are disappointed they have been unable to swim when I stay there yet. Overall facility is okay other than pool not being open. Breakfast is good, room is clean.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I want to start by thanking you for posting a review and I sincerely apologize for the problems with the pool this year, it has been a nightmare. Several different problems have stopped us from opening it up, but as I am commenting on your review it is being worked on and hopefully can have it open by the weekend. Please come see us again soon.

"Very average"

3
17/06/2017

The actual room was decent. The hallways and elevator had no air conditioning on which made it hot and smell. Smelled like oil and cigarette smoke. My room smelled fine but bathroom had been smoked in. No luggage carts anywhere. Front desk said try on this floor try on that floor. No! Luggage carts should be at the front. I ended up carrying all of our luggage over the course of 3 trips from the car. Only ice I found is on 1st floor. Very inconvenient for the guests on other floors. Easy access to food and Walmart, but Wouldn't stay again.

"Great!"

5
15/06/2017

This was a very clean, comfortable motel. We were impressed. My husband was surprised to find out it wasn't a brand new motel. It was well kept. We were very tired so we were glad to hear there was a Mexican restaurant right out the back door.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you so much for taking the time to post this awesome review. Myself and my staff really appreciate it. the Mexican restaurant (El Acopulco) is a fantastic neighbor. We have enjoyed our relationship with them for many years. Please come see us again soon.

"Xtraordnreeeeeee"

5
12/06/2017

So as to confirm the extrodinary lodging location of the place of traveler's rest stop, one must experience in the third dimension style of experiencing a stopover that can't be found but in a most deliberate manner of desiring to be in such a place and time of complete accessibility!

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
I could not have said it better myself! Thank you for taking the time to post a review and thank you for the outstanding rating. Please visit us again soon.

"Hot shower,large clean room, good bed"

5
05/06/2017

This Best Western is a excellent mid range priced property. We stayed here for two nights while attending a wedding, Everything about the property showed the owner cared. The 5 star rating was for the people that work there and the appearance of the hotel compared to similar priced venues

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you very much for taking the time to post your review. Our staff does take very much pride in all aspects involved in operating the hotel. Thank you again for taking the time to acknowledge that.

"Great breakfast!"

5
26/05/2017

The room was clean, the bed was comfortable, it was quiet and staff very friendly. The continental breakfast was way beyond "continental". Besides the normal toast, waffles, cold cereal, there was sausage, gravy, biscuits and scrambled eggs. There was also oatmeal with about 6 items to add to your it (i.e. raisins, walnuts, granola).

"Good night's rest"

4
26/05/2017

Read majority of reviews on TripAdvisor and they were right. Clean rooms and comfortable beds! Good place to stay and would stay there again. Breakfast wasn't to bad either, service area was just a bit small.Great value!

"Nice Hotel, Room Location Is Key"

3
22/05/2017

We arrived during rush hour which made getting into the hotel very difficult. We had to go down to Walmart turn around and come back. Check-in was quick and efficient. Our room was okay but the location was not great. Room 121 is at the back entrance and across the parking lot from a Mexican Restaurant that has some pretty loud music. Thank goodness for the A/C unit, it made for a nice quiet night. Room was clean, no problems. This is one of those properties that you feel like you are being penalized for using a third party to book your room!

"Excellent except for missing portico for rain cover"

5
23/04/2017

Excellent except for redesign of building needs some thought for of design to provide cover on entry/exit when in rain.. Pool was not yet open otherwise would happily return.Extremely easy access from highway in and out.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for your review. We have tried to build a drive under structure for our main entrance but we were denied building permits by the city zoning and planning commission due to the fact that the new structure was going to be less than fifty feet from the property line. We are working on new plans and hope to have something in place soon. Thank you for staying with us and hope you retun soon.

"Very Pleased"

5
18/04/2017

This facility is very well kept, extremely helpful and caring staff. Also located within walking distance of anything a traveler might need. I will stay there again as I travel to see family in Arkansas quite often. I also recommend it to anyone who my be passing through.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you very much for taking the time to post this review. My staff and I really appreciate it and we look forward to you coming back so that we can once again provide you with superior service.

"On the way home"

4
06/04/2017

I'm not sure how easy it is to find the Hotel. Of course it was easy with the GPS but, we certainly seemed to be zigzagging through town. The Hotel was very nice and looked new. There was a place in the room for my wife to do her makeup which should have had a sink. There was a soap dish in the area, but no sink. The sink in the bathroom had no counter space. Other than that, a nice Hotel.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
We appreciate you taking the time to post a review. Actually we are 1 block from the interstate. The room that you described sounds like you were on the first floor in one of our King Handicap accessible rooms. Hope you enjoyed your stay with us.

"Very dirty"

1
26/03/2017

Great location right beside a really good Mexican restaurant. The rooms are very large but need a really good cleaning. Still have a smoked in smell in both rooms we had. Connecting door would not open. Halls and elevator were dirty too. Not impressed for the price.

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post a review even though its not the kind of review I like to see, you get bad ones from time to time. I really don't understand it as we pride ourselves on being clean. This is a huge building and really difficult to keep clean. I guess you just caught us at a bad time, and for that I apologize. I don't recall anyone complaining about these things so anytime you have a bad stay at hotel please bring it to the management's attention so that it can be dealt with.

"Travelling home"

5
22/03/2017

Great stopover on a 2000 km trip . A welcoming establishment with friendly helping staff. Easy off and on from Interstate 71 . We have stopped here before and it was good to see that the Ashbury had received a facelift. We will stop here again on our way south next year

Dee M, General Manager at Best Western Ashbury Inn, responded to this review
Thank you for taking the time to post a review of our property. Really glad that you had a good trip and that you enjoyed your stay with us. Look forward to seeing you next year.

"Great Place to Stay"

5
26/02/2017

Booked on line and stayed her overnight. Got in late, check in was easy and quick. The rooms were clean and very comfortable. The people were nice. The beds were very comfortable. Breakfast was good and the price was great. Highly recommend this place.

"Good hotel"

5
18/02/2017

The hotel was nice and clean, my girlfriend and I were satisfied all of the way. We traveled from New York on our way to Tennessee and stayed in Kentucky for the night. Everything was clean and well dressed for us but we just wish they would have gave out bottles of water in the rooms lol! Good experience and will come back to best western and we will tell our frends about the quality of the hotel.

"Not that great"

2
29/10/2016

The room didn't smell that great. There was mold in the bathroom. I think it is due to being an older motel. There was a school group there on the night of our stay and they were very loud and woke us up several times (not motels fault). Breakfast is pretty limited. We chose to go to cracker barrel (very good). Staff was very friendly though. Would not stay here again though.

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
I want to start by apologizing for not exceeding your expectations during your stay with us. It was a noisy weekend as we were host to 117 teenagers and as well behaved as they were it was still a lot of people in one group. Addressing the mold issue, the age of the hotel doesn't matter, there is never a time when mold is acceptable. I've had a meeting with my housekeeping and maintenance staff to make sure that this is never an issue. Concerning breakfast, we do offer an extensive breakfast every morning consisting of "Build your own sandwich bar" which has sausage, eggs, cheese, bagels, biscuits and condiments. We offer a yogurt bar with yogurt, fresh fruit toppings also walnuts, craisens, granola and several other toppings. We have fresh waffles, biscuits and gravy, four cereals, oatmeal and much more. So maybe with us feeding as many people as we did that morning breakfast was a little busier than usual. We hope you give us another try so we can show you that we can provide superior service.

"Country Pleasantry"

5
27/10/2016

My stay at the Best Western in LaGrange, KY lasted a few weeks. My room was quiet, safe and comfortable. The hotel staff were friendly, pleasant, and attentive to anything needed. I would recommend this hotel to anyone traveling through this area.

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
Thank you for taking the time to post your review. I'm glad that you had a good stay. Several weeks in a hotel can be extremely stressful so thanks for the great recommendation, its means a lot to myself and my staff. Hope to see you again soon.

"Nice Overnite Stay"

5
19/10/2016

After a long and tiring day on the road, with a cold rearing it's ugly head, it was a relief to come upon this very nice hotel. The front desk clerk was very friendly and helpful, and, even though my husband no longer has his CDL, she was going to give us the trucker discount - I had stayed in the car, because I was feeling so horrible. But, I found a coupon in one of the books he had gotten us at a rest stop, and took it in, and she very patiently re-rang the night to give us the better discount. The room was comfortable (well, as comfortable as I could be, since I wasn't feeling well) and very clean. The amenities were well appointed and cared for, and it was, overall, a very positive stay - hopefully, if we pass thru again, and need to stay, I won't be sick, and can enjoy it more! Good job, to all the staff....

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
Thank you for posting such an awesome review for us. Glad that you enjoyed your stay and hope your feeling 100% again. We look forward to having you stay with us your next time through.

"Comfortable night"

5
13/10/2016

My stay was all I needed - good wifi, comfortable bed. I could slightly hear my neighbors, but I always travel with ear plugs as this often happens. Slept well and greatly appreciated that breakfast started at 5:30.

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
Thank you for taking the time to post a review. I'm glad that you were happy with your stay and hope that you can come back again soon.

"Enjoyable Stay"

5
08/10/2016

We only stayed overnite but every thing was fine. The king bedroom was very large and roomy. Their towels were the softest I have ever used in any hotel. The breakfast was the normal waffles,biscuits and sausage and sausage gravy, plus hot/cold cereal and breads bagels etc. We would definetly return to this motel in the future.

"Not so great"

2
03/10/2016

Rooms were adequate for the price, however this stay was probably our worst ever at this facility. In the end they DID make it right. We usually love staying at this place, and will give them another chance. However, I would like to see some Splenda at the complimentary breakfast.

"This motel is ok."

3
30/09/2016

There was a live roach in the bathroom. The checkout clerk gave me a discount. Did not care to much about the breakfast either. Did not have much cereal choices. As far as convenience, it is right of the interstate. Wall-Mart is right next door.

"Comfortable place to stay"

4
28/09/2016

This is an older motel, but appears to have been upgraded. The exterior is really nice. The room was spacious and clean. Liked not having to smell cigarette smoke. The bed was comfortable. My only complaint was that the bathroom sink was slow to drain. We would stay here again.

"NFL Draft Stay"

4
07/09/2016

Unfortunately we did not know about the roof being redone. The roofers even worked on Labor Day... PROMPTLY AT 9:00 AM when my wife and I were trying to sleep in!!! AND, our neighbor was smoking in his room. NOT ALLOWED! Other than that, Kristine at the front desk was very delightful and helpful.

"Clean hotel, good staff"

4
05/09/2016

An older hotel, but nice and clean and friendly staff. We felt the rate was a little high for this humble hotel, but the outdoor pool looked great and if we had time to use it, probably would have felt better about that.

"?????"

5
30/08/2016

Everything was first rate in Kentucky; four nights in Nashville room was lovely but lacked a ceiling fan and the bathroom steamed up whenever we used the shower. The staff in Nashville was amazing. Very helpful when we were planning our day trips and advised us on shuttle schedules and made reservations for us.

"Stay in LaGrange Best Western"

5
16/08/2016

This facility has and Excellent, Staff and Room, very clean and comfortable, breakfast was very good. I would recommend this hotel to anyone traveling in the area! Thank you to the staff for all there help

"Neat and clean"

4
14/08/2016

Just outside LaGrange, Kentucky proper, the location within walking distance of eateries. Quiet, plenty of parking, breakfast and such. The design of the shower had a little lip so even when the shower head was faced towards the wall, water was entering the tiled floor. They must have known this happens since there were three huge towels. So I wiped it up and thought about the design flaw.

"Nice for the money"

3
03/08/2016

The place was pretty clean but there was a roach in the bathroom, the toilet was difficult to flush and the fridge 'clicked' all night long, too tired to care. Pretty entry. Close to a waffle house and several more restaurants.

"Family Vacation"

5
30/07/2016

Easy to reserve on line through Best Western. Easy access to the facility a few eating establishments close by. Reasonably priced, good breakfast, clean rooms, Boys LOVED the pool! Will consider staying again if / when we travel that way.

"Great Location, Newly Renovated"

4
26/07/2016

My friend and I stayed here on our way to Louisville. It's right off the highway and right next to a Walmart and some restaurants. The desk clerk was so sweet and nice. She offered us suggestions if we wanted to go anywhere to eat. The lobby is gorgeous and clean. The rooms and newly renovated and very spacious. We got 2 queen beds for a great price! There were a few ants in the bathroom but nothing crazy. There's a pretty extensive breakfast -- waffles, cereal, muffins, bagels, coffee, juice, eggs, sausage... so that was great too! Plus there's a fridge and microwave in the rooms. And the pool is open until 10pm (although we didn't use it.) I'd definitely stay there again.

"Nice friendly hotel"

4
07/07/2016

Great hotel and staff. Lobby is clean, but smells of tobacco. Rooms are fine though. Plenty of shopping and restaurants in walking distance. Staff is very helpful and polite, eager to please. Internet works great and free!

"Excellent place to stay"

5
07/07/2016

I was very impressed with the friendliness of the staff both at check in and at check out. The lobby was very welcoming and looked so nice. There was a clean smell and feel about the whole facility. I'll definiltey stay here again.

"Good one-night stop"

4
05/07/2016

I got a room on the 1st floor very close to the lobby and breakfast station. It was very quiet and I couldn't hear people walking by. Bed was comfortable, water pressure was strong, microwave and fridge in room, about 100 TV channels. Service at check in and check out (Sat-Sun of 4 July weekend) was very good. Breakfast was very good as well. There were several restaurants and even a Wal-Mart within walking distance, and more restaurants within a very short drive (mostly chains). Very convenient to the interstate. One think I was put off about was an envelope in the room encouraging guests to tip the housekeepers. Does the hotel not pay them enough or should it fall on the customer to make up that shortfall? I think not.

"Clean, friendly, good value, good location"

4
04/07/2016

I often drive from Texas to Michigan and back. I like Best Western, belong to their Rewards program which really reduces the actual cost of an average stay. They are a step above the discount motels, better facilities, breakfast, etc. This particular hotel is a good value, clean, well managed, comfortable, lots of eating choices and La Grange is a train-loving traveller's dream. You can have dinner in La Grange (try One-Nineteen West Main) and perhaps see the train go right down the main street downtown.

"Nice place to stop"

5
28/06/2016

We stayed overnight en route to Ohio. Very convenient to the interstate. Clean and comfy, decent breakfast, friendly and helpful staff. Everything one could want in a stopover, and if you're heading north, you won't have to go through Louisville in the morning. (For a unique dining experience, try One Nineteen West Main nearby.)

"Good value"

4
27/06/2016

We were on a road trip and landed here with no prior planning. Although we picked this hotel based on TA. Rooms were clean and staff was very helpful. One ding, our smoke free room smelled a bit of cigarettes. But not horrid, just a hint. We could hear our neighbors easily, but not sure if that was the walls or the neighbors:). Breakfast was good and we got back on the road well rested. Exactly what we were looking for in our stay.

"Very nice!"

5
20/06/2016

This is probably the nicest Best Western I've ever stayed at. The lobby is stunning. The staff was very friendly and nice. The rooms were very clean as well as the whole hotel. Enjoyed a nice complimentary breakfast. Food was hot and fresh. I had a great nights sleep. Place was quiet and I felt safe.... I would definitely recommend this hotel!!!

"Best Western LaGrange, KY"

4
15/06/2016

The Best Western in LaGrange, KY was very comfortable and clean. Didn't have any problems with noise or rowdy guests. The free breakfast was the same each day but had a nice selection.The dining room area was very well kept and clean. Everyone employee we interfaced with (management, front desk personnel, housekeeping and the dining room attendant) were polite and very helpful. Wi-Fi was basic but the signal was strong enough and surf the web without much interruption.

"weekend stay nice hotel no pool :("

4
14/06/2016

hotel was nice rooms were clean, had a walmart right next to it with walking distance which is very convenient.. i think the hotel would have been better if the pool was working, this was one reason i booked the hotel for the pool, kids were very disappointed i would call first to see if pool is available.

"Brought on our way in safety"

5
11/06/2016

We arrived at the Best Western late in the evening, tired and hungry. This hotel was listed in the Travelcoupons.com and they promptly found a very nice room. The interior was a little worn, but the decor made up for any of that. In all, we had a good night's sleep and the staf was willing to help and make us feel at home. The breakfast in the morning put us on our way with full tummies, ready to travel on.

"B/W GREAT as usual"

5
01/06/2016

NRA AM was in Louisville about 40 min away so they were FULL and had been for several days. We were rained out of Dayton Hamvension so headed to NRA AM earlier than planned and the room was ready early YIPEE! Got to spend a few hours at Annual Meeting a day earlier than planned OK They were 100% full - First NO Vacancy sign I've seen in years They HAD to be running on empty because of the guest load, but you'd never guess they were not empty and glad to have you as their only guest. Everyone I ran into had a smile and a HI Breakfast was excellent and no idea how she kept up with guest load. I was one of the few nighters and I told the maid I was out of there and she said THANKS that gives me a bit more time without disturbing anyone. GREAT location - plenty of restaurant and stores. Walmart parking was as close as room parking. Reasonable price on a long sold out weekend, great service, great staff - It just doesn't get any better

"Pleasant surprise"

4
31/05/2016

Based on some conflicting reviews I was not sure about booking. However this hotel exceeded my expectations. Our room was larger than many higher priced locations. Very clean and an exceptionally comfortable bed. We didn't try the included breakfast due to our schedule but it appeared sufficient. A great choice for our needs!

"Nice place to stay in a nice area!"

4
25/05/2016

I needed to find some place between Louisville and Cincy and I found the perfect spot! La Grange is a nice town and the Best Western, Ashbury Inn was the perfect relaxation point to stay! The room was very clean and not cramped at all. The hotel was laid out well too with easy access where you needed to go. The best part of the stay was getting to deal with Lisa at the front counter. What a sweet, smiling asset to this hotel!! She helped me find a couple of points of interest and was very sweet and friendly. I wish all front desk associates were this helpful and friendly!

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
I want to start by letting you know how much we appreciate people like yourself taking the time to post good reviews. We're glad that you enjoyed your stay with us and hope that you get a chance to return. One thing that you are 100% correct about is Lisa, she truly is an asset to this hotel. Thank you again.

"Nice place"

5
21/05/2016

We were traveling and found their ad in a hotel book from the rest stop. I called and they only had a couple rooms left and there was a lot going on in town. The weather was bad so Lisa said she would hold us a room. The hotel was nice and clean and the front desk people were extremely helpful. Even recommended a place for my husband to watch a hockey game. Told us who to talk to so they would put the game on. I would defiantly stay here again and am going to recommend it to family who travel this way frequently.

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
Thank you very much for posting your review, it's nice to hear the good things about our hotel. Our staff feeds off of the positive remarks and it makes them take pride in their jobs. Thanks again and hope to see you again soon.

"Not quite best of anything"

1
20/05/2016

Stayed at this hotel for a night in May 2016. The room war really dirty. There was trash on the floor and it seemed that given it was surround by a lot of dust, they were there a while. The bed was very uncomfortable. It felt like a padded board. There was also an odor of smoke mixed with musk that permeated the room. It seems like this is an older hotel and could use some updating.

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
I want to start by apologizing for not exceeding your expectations during your stay. We strive everyday to make sure these kind of things don't happen. I don't recall anyone bringing this type of situation to my attention in the last two or three weeks so we could have taken care of the situation for you at that time. We certainly don't want anyone staying in a dirty room, so again I apologize for that again. The beds are Serta Perfect Sleepers that aren't very old at all. The hotel is an older property but we are constantly doing some thing to upgrade. We recently installed new bathtubs and tub surrounds in every room and new LED lighting over every sink replacing the old florescent lighting, we are constantly working to keep the Hotel up to date.

"Super Nice Staff - Clean - Convenient"

4
15/05/2016

The Ashbury checked a lot of boxes for us. The only thing that could have been a bit better was the breakfast. Even that had a lot going for it. Plenty of seating, everything was always kept filled just didn't care for the eggs or the pastries. Everyone we encountered during our weekend stay were super friendly and helpful.

"To attend Oaks and Derby"

5
09/05/2016

FANTASTIC! The nicest most accommodating staff, very nice room, very comfortable bed, great shower and water pressure, really clean, great location, great food recommendations for dinner, hotel breakfast well done by a lovely hard working lady! Would stay again in a heart beat and highly recommend!!! Thank you Dee and Lisa and all of the staff, great job!!!

"Great place to stay"

5
02/05/2016

Will definitely stay here again friendliest most helpful staff I have I ever met. Nice, clean, safe, has lots of restaurants around and a Walmart right next door in case you forgot something. Even my 9 year old grandson commented on how nice the people were and it was the best hotel we have stayed in so far for his soccer tournaments.

"Worst Hotel Ever!"

1
22/04/2016

We booked this hotel through a third party web site that rated it at 4 out of 5 and reviews were OK. Wrong! We booked a non-smoking room. First room we were given - the telephone didn't work and the television remote didn't allow all channels. We asked for another room (obviously had to go to the front desk because we couldn't call), and were given a new room. Opened the door to the second room which was to be a non-smoking room and it reeked of cigarette smoke. On to room number three! The telephone didn't work, the internet was spotty, the dresser, desk and night stand were not dusted and there were crumbs and food bits on the floor. As it was after 9pm, we went to the front desk and asked what could be done. We decided to stay and the manager comp'd the room. To add insult to injury, at 3am, a pickup truck full of workers popped a couple of beverages in the parking lot next to our room and talked loudly for about an hour. I would NOT stay here again.

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
I want to start by sincerely apologizing for what you had to go through during your stay at our hotel. There is absolutely no reason for these things to occur and that is why I did not charge you for your room. I have to hold my employees (and myself) to a higher standard and new guidelines have been put in place so that this doesn't happen to someone else in the future. This type of situation is rare here but it shouldn't even happen once if everybody is doing their job. I hope you give us another chance to provide you with superior service in the future.

"Beautiful and friendly"

5
16/04/2016

Not sure why such bad prior reviews because we just stayed there and the rooms were spacious and clean, the lobby was beautiful and all of the staff was exceptionally nice and helpful. We stayed on the 2nd floor and the hallway and elevator were clean and quiet. I was pleasantly surprised with all the choices for the free breakfast; they had a yogurt bar with several different toppings, belgium waffles, biscuits and gravy, fresh fruit and more. Will definitely stay here again!!!

"Close to my destination"

4
16/04/2016

A great place to stay in La Grange, KY. This motel was very near to the friends I was visiting and they recommended this motel. It was a good choice for the four of us to get two rooms for one night. The phone system was not working properly, so it was very difficult to contact this location to get a reservation. A quick call to the Best Western central location got the reservation made.

"Disgusting."

1
11/04/2016

I am an avid Trip Advisor user and so when I read all the stellar reviews for this hotel I thought for sure this was an obvious choice. The beauty of the lobby is deceptive, at least if you are staying on the 2nd floor as I did (maybe all these great rooms people are talking about are elsewhere in the hotel). Upon check in I had to initial a form saying I understood the room was non-smoking. Perfect - I'm a non-smoker so a hotel that directly states no smoking is right up my alley. Or so I thought. Immediately upon opening the door to my room I was smacked in the face with the smell of a freshly chain-smoked pack of cigarettes. It was absolutely DISGUSTING! I tried opening the window but it was locked shut. I turned on the fan and left the door to the room open for about 30 mins and that did nothing to allievate the stench. Just being in the room 10 minutes left me and all my belongings covered with the stench of cigarettes. There is no way this is just a biproduct of the hotel being old - someone HAD to be smoking in that "non-smoking" room. I called the front desk to let them know out of fear that I would be charged a fee for smoking and was promptly told the hotel was booked full and there was nothing that could be done. As if the cigarette stench wasn't bad enough, the room was FILTHY - nothing like the prestine nature of the lobby. The floors were dirty and stained, the mirrors were streaked with white filth, there was something that looked like toothpaste on the tv, the walls of the bathroom had yellow streaks all over them (clearly from cigarette tar that coated the walls and then ran down them from the steam of the shower), the bathroom was dingy and toilet seat was stained, the chairs felt coated in slim, and the sheets were ill fitting on the bed and felt oily. It was so bad I didn't even bother taking a shower because I didn't know if I could trust it! When I woke up in the morning I at least figured I'd get some of my money's worth with the free continental breakfast. But I would have been better off going to the Waffle House next door. Nothing felt or tasted fresh, everything seemed to be pre-packaged stuff you could get at the grocery store. The eggs were pre-made patties that looked extremely unappetizing, there weren't even fresh muffins or donuts or bagels - staples at other "continental breakfasts." This was definitely the most sub-par breakfast I've ever seen at a hotel of this caliber. Overall I was more or less disgusted with my whole experience and would never return again. The only shining thing of the whole trip is that the front desk staff at check-out was very kind and apologetic and did give me a reduced rate to make up for it (something I did not even ask for as I was just being polite and trying to get out of there as quick as possible as making a scene didn't seem worth it). My suggestion is that if you are planning on staying here ask specifcally for a renovated room on the first floor - those HAVE to be the rooms that all these other people are reviewing!

"Worth the drive"

3
07/04/2016

Needed a place to stay on short notice to attend The Mid America Truck Show. Hotels in Louisville near the expo double prices during this high attendance event. LA Grange is about a 25 minute drive from Louisville but the price was less than half what a near in comparable room would have been. Good, clean facility with a bar restaurant and nearby options for meals. Would stay here again under similar circumstances.

"mix up"

3
05/04/2016

price was changed because there was a function in town, first room was still dirty with bedding on floor and towels. had to go back to desk with all our stuff to get new room.We were tired and ready to get in a clean room.

"Great"

5
05/04/2016

We went to an event in Tenn, and decided to leave early so we had no reservations any where else. We traveled several miles and we were getting tired of riding. We checked in at the Best Western and were very satisfied with our room and service. We loved the room because it was very clean and roomy. No complains on the room, service or price. Everyone was very friendly. Would stay there again.

"Your best hotel choice in La Grange KY"

4
26/03/2016

We spent 4 nights at the Best Western Ashbury Inn in March 2016. We have stayed at the other 3 hotels in La Grange and think the Ashbury Inn is the best option. The hotel public areas and our room were clean and well maintained. Our first floor room was large and had a very comfortable bed and was quiet. There were 2 upholstered chairs and a desk with a rolling chair. The TV channel selection was good and included several HD channels. There was a microwave and a refrigerator. There was a good T-Mobile signal in our room. We checked in early and out late. The breakfast was average. All of the staff were very helpful and friendly. A few quibbles that do not change my opinion that this is the best of the 4 hotels in La Grange. The refrigerator did not work. I'm sure if we had complained louder that they would have swapped in a different one. The door to the bathroom is only about 24 inches wide. The bathroom itself was great. There is no in room safe. The free WiFi required me to keep logging on using the supplied userid and password. Finally, and most serious for me is the lack of electrical or USB outlets for plugging in our devices. Luckily there was an outlet in the closet that we could plug our mobile phones into at night. One last thing. They do accept small dogs for $20 per night. I found conflicting information about their acceptance of dogs on various web sites, including the official Best Western hotel listing.

"Clean Quiet"

4
16/03/2016

My first stay, will stop here again if in the area. Close to restaurants ! Room was clean and confortable. I had a coupon for a much less than usual price, but was given a King room on ground floor close to parking !

"good value in LaGrange, KY"

4
01/03/2016

This property is in good shape and the staff seems to be engaged. Breakfast offering is rather slight but adequate. Close to other restaurants is you need more. Close proximity to I71 so easy to get to from Cincinnati or Louisville.

"Excellent Accommodation for an Excellent Price"

5
29/02/2016

This property was extremely clean, comfortable and location was great. The TV programming was excellent with any station you would want. We were pleasantly surprised at the decor and design of our room..2 queens. If you didnt know where you stayed, you would think you were in a Marriott, Hyatt or Hilton. I would definitely highly recommend this property.

"Mark & Teri from Michigan"

5
28/02/2016

Room is spacious, clean, comfortable. We visit once a month. Breakfast is better than most other continentals. Doris is great at keeping the breakfast bar hot & fresh. Staff is very friendly and accommodating -- Big Thanks to Lisa and Dee for making us feel so welcome.

"Convenient"

4
25/02/2016

This Hotel is located just off of I 71.The rooms were comfortable and Quiet,The Front desk lady was very nice upon check in and there are many restaurants within walking distance.This Hotel is also reasonable priced.Get a coupon book at the KY welcome center.On the downside the breakfast was mediocure at best and the Hallways had the smell of smoke.I even saw a cigarette on the hall carpet.After check in I found a big dead bug in the washroom.On checking out I mentioned it to the desk and they were not concerned saying it is a common occurrence as they come in through the plumbing system.I felt the cleaning staff could have removed it

"Nice"

4
25/02/2016

Pretty nice place... everything was as expected for Best Western nice breakfast in the morning .. walking distance to a couple eateries plenty of parking pool really nice after a long day on the road.. staff was very friendly and very helpful with local attractions...

"National Farm Machinery Show Trip"

5
13/02/2016

The hotel was clean and well maintained. The front desk staff were cordial and efficient. This is my third time staying here. I would not hesitate to stay here again. There is an abundance of good restaurants within a few miles of the hotel.

"Room was good for price"

4
06/02/2016

Best westerns are great! In KY there are no baby cribs. They said it was against insurance policies so don't go crazy calling 100 hotels like I did thinking they just don't carry them. No one had one. I had to put baby in bed with me ( which turned out ok, but she is also over 1 year old.) Hotel was nice, food was good.

"Needs Help"

2
04/02/2016

I would not recommend this hotel. The room had dead bugs and traces of food on the carpet. The mattresses had terrible plastic pads that caused one to sweat while sleeping. The smoking in the hotel was terrible. There just seemed to be a lack organization or management. I would not take my family there again.

Dee M, General Manager at BEST WESTERN Ashbury Inn, responded to this review
I want to start by apologizing for not exceeding your expectations during your stay. We went 100% non-smoking January 1st of this year and haven't had any problems. I wish you would have addressed this to our staff during your stay or at check-out. We are extremely organized here and are greatly disappointed when we receive this type of review. The staff here is like family and give a 100% to make sure that every stay is one that makes people very happy. Again I sincerely apologize that your wasn't.

"(A-) rating"

4
11/01/2016

We are members of the Best Western loyalty club as we find their hotels reasonably price and generally in good shape with a wholesome breakfast. This hotel was conveniently located off of the major highway close to shopping and restaurants. It is a newer hotel and we would definitely consider returning in May during our cross country return trip from Palm Desert, California to Kingston, Ontario Canada.

"Overnight"

5
22/11/2015

Clean,decorated very nice, bed was very comfy? Breakfast was very nice. The staff checking in was very helpful finding us a good restaurant close by. Checking out the staff was very nice,made sure we were happy with everything.

"Nice place to stay. Busy but quite. Front desk person was nice and friendly."

4
18/11/2015

Room was clean and nice. Very busy but room was quite. Room tempture was easy to adjust. Went from being nice to cooler. Room cleaned each day. Breakfast was ok. Nothing great. Parking was easy to get to room. Ice available as well.

"FFA Convention"

4
04/11/2015

I stayed here with a group of high school students during the FF Convention in Louisville. The hotel was clean and quiet considering there were several HS groups here. Rooms were clean. Breakfast was sufficient. The elevator stalled, but the staff was quick to address the problem.

"Highly Average"

4
18/10/2015

If you want a highly average room this ids the place. Do not expect top quality anything and you will be very satisfied with this hotel. The food is basic and the room is basic but clean and quiet. They say I need to make this longer so this is me making this longer so that the stupid computer has enough letters to be satisfied.

"Nice place BUT reeks of cigarette smoke"

3
14/10/2015

The title says it all. Friendly staff very reasonable rate for the room. The place is clean however; the lobby hallway and rooms reek of cigarette smoke even though it's a non-smoking hotel. It looks like they've done some renovation lately but they did not go through the effort to get rid of the smell if you are a smoker it won't bother you if you're sensitive to cigarette smoke I suggest you stay somewhere else.

"Awesome Sauce"

5
13/10/2015

We were on our way back to Ohio and this place was just a stopover. It was very clean, staff was awesome and friendly, down to earth. The breakfast was a full breakfast, so it had hot items and waffles. The were plenty of dining all around the hotel within walking distance. The rooms were clean and big like suites. Very nice hotel and the price was very reasonable.

"Mr"

5
12/10/2015

Great place to stay. The clerk directed us to a place to eat. It was great and we recommend it. Any thing you asked for was directed or shown where to get it . Every place we went was very close to the hotel.

"Glad we gave this hotel a 2nd chance"

5
29/09/2015

Stayed at this hotel prior and had a terrible time and was not going to choose this hotel again. This was the only area hotel that had the number of days available that we needed this time. Upon arriving Victoria friendly, courteously and knowledgeable signed us in. The bed was comfortable, room was exceptionally been taken care of by Linda from House Keeping. My husband and I had a most relaxing, comfortable 3 nights. Make sure to request Linda from House Keeping as we definitely will, as now we look forward to our next stay when were in that area. The breakfast offered was very nice, always restocked when things went low and food area was always clean. Make your own waffles, biscuits w/sausage gravy, eggs and sausage, good, hot fresh coffee

"Beautiful But..."

4
12/09/2015

Great staff, beautiful facility, but smells of smoke. Renovating to be smoke free. Hallways, elevator, lobby and rooms smell of smoke. Loved that breakfast is included till 930am. Smoking poles too close to entryways. As an ashtmatic, non-smoker I was a bit disappointed. However, staff were superb--friendly, helpful, hard working. The black, red and gold decor are just lovely and inviting. Makes it look classy. Great rates on the rooms.

"very nice people"

4
24/08/2015

Very nice people. Conveniently located. Just wish my window would have locked. They did have it secured but would prefer windows don't open at all or locked correctly. But overall, it was a clean quiet room.

"Great Time"

5
04/08/2015

My grandson was turning 5 and wanted to go swimming . We were traveling to another location and decided to stop overnight because of the pool. The room was clean and all the amenities were available as advertised and worked. Very friendly staff.

"Good Hotel"

5
03/08/2015

Very good hotel. The only one thing i didn't like was the laundry department people didn't remove laundry when others needed to use it. They should add another washer and dryer.Overall the room was excellent and staff was friendly except the one guy that came over didn't know his name he didn't tell me but wanted to know how many nights i was going to be there. I don't think that should have been any of his concern. He was not part part of the front desk made me very uncomfortable.But lisa was the greatest she should be awarded for her good work