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Best Western Hotel Kutaisi, Kutaisi

4.5/5  - basé sur 109 notations.
11 Grishashvili Street, 4600, Kutaisi, Georgia - See map

The Best Western® Kutaisi is the contemporary smile of Kutaisi, Georgia. The hotel is located in the heart of Kutaisi, Georgia’s legislative capital. The White Bridge is only a couple steps away from the hotel, which will lead you directly into the historic center of the city. Small cobbled streets and one-story buildings carefully restored. a true charm for its visitors. Warm hospitality of the locals, together with the unmatchable UNESCO World Heritage Sites, Bagrati Cathedral and Gelati Monastery. make Kutaisi a top destination for both local and international visitors alike. Designed to offer a modern feel, while at the same time respecting Georgian culture, the Best Western® Kutaisi offers exceptional customer service that perfectly blends with local hospitality. Offering contemporary interiors and premium amenities, our 45 cozy bedrooms, each offering free wireless high-speed Internet access, are a pleasure to experience for leisure and corporate visits. Guests staying at our hotel will enjoy a complimentary hot breakfast buffet each morning before heading out sightseeing or that busy day at the office. The Best Western® Kutaisi Hotel features two restaurants and a bar. With a mix of beautiful decor and scrumptious food, you will have an experience you won't forget. State of the art meeting facilities can accommodate up to 100 delegates and spacious breakout areas offering a bold backdrop of style and comfort or simply the perfect place to chill out with a coffee or catch up on work in a quiet environment. Seamless service at every touch point, our friendly, helpful staff at the Best Western® Kutaisi is ready to ensure a memorable stay in Kutaisi. Make a reservation today and enjoy your stay with us!

Best Western

Hotel Kutaisi

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 109 guest reviews
NOTE ISSUED
Excellent
79
Very Good
17
Average
10
Poor
2
Terrible
1
REFER TO NOTICE
Business Business
24
Couples Couples
32
Family Family
21
Friends getaway Friends getaway
17
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent hotel by the river in beautiful Kutaisi"

5
10/07/2018

We spent two very comfortable nights in this new hotel by the river in Kutaisi. Our room was small but well equipped, with a Juliette balcony allowing you to open the windows over a view of beautiful trees. It is located very conveniently for walking to local restaurants, and as it is on a small side street leading to a pedestrian bridge over the river, it is very quiet. We enjoyed the views over the town and river whilst having a drink on the roof terrace. Breakfast was very nice, with eggs to order if you wanted them.

"Nice location, modern hotel"

5
09/07/2018

This is a recently bulit hotel in a modern style. Nice rooms, nice breakfast, in the middle of the city. We had a lux room, which was really specious. I was only missing the fitness facilities. Would come back any time.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear hokaboka, We would like to thank you for your stay with us. We are happy you have enjoyed your visit at our hotel. Your feedback is extremely important for us. We strive to make each of your stays successful. Looking forward to hosting you soon. Best Wishes,

"Very nice and friendly "

5
08/07/2018

For a two-day trip to Kutaisi, stayed at this hotel. The location is away the main area of the city, where many of the other hotels are. But this was not a drawback since the city is not that large and it doesn't take long to get around. There is some construction on the hotel's street but there is easy access. The staff was very nice, especially the morning breakfast area crew. The main elevator had a problem during my time there, but the staff were very prompt to assist and bring guests up the service elevator. Rooms were clean and hotel was quiet.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear ShwayOchre, Thank you so much for your review and for rating our hotel with the highest marks. We are really pleased to hear you enjoyed your stay with us. Our goal is to provide a bespoke service to every guest so your memories of the journey stay with you for a long time. We are delighted we have managed to provide such and hope you will visit us again soon! We look forward to welcome you back! Best Wishes,

"Mediocre"

3
08/07/2018

The staff on the front desk are enthusiastic, charming and very helpful, but they are the only aspects of the hotel which are beyond the ordinary. The standard rooms are cramped, although the beds were very comfortable. Barely room to unpack properly. The cooked breakfast really is poor (apart from the fresh omelettes) the bacon and sausages were very unappetising: they ran out of most fruit 90m mins before the end of breakfast on our second morning. There is a nice rooftop restaurant and bar, but the piped music is obtrusive, while the food there is over-salted and disappointing. They need to try harder.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear 4Elmsman, Thank you for your review on your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

"New Hotel"

5
03/07/2018

New and very reasonably priced. Clean and well-managed. Nice breakfast. But dining in the Grill (6th floor) was less than satisfactory. Lamb chops tough and waiters too anxious to move us on; could not really relax as they rushed to clear between courses. Next time in Kutaisi would have B&B at this hotel and dinner elsewhere

"Best place for get relaxed ??"

5
24/06/2018

We just stayed for one night but experience is amazing. River view from hotel balcony is great . You can here the sound of flowing water . Roof top restaurant is best place to have beer with friends . Hotel staff is very good specially the roof top bar staff.

"Great hotel with amazing rooftop terrace"

5
21/06/2018

We stayed for two nights as a family and had a wonderful time. Room was spacious and clean, and staff was very friendly and helpful. On the second night we had dinner at the rooftop terrace which had amazing views of the city and great food. Special thanks to Giorgi and Lika who served us at the restaurant!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Kayo Y, First of all, thank you for choosing our hotel and staying with us. Extremely happy your visit was perfect. We appreciate you sharing your experience with us. Will do our best for you to enjoy your next visit in the same way. We have made sure that Giorgi and Lika from the restaurant hear your lovely words and gets the deserved praise for the job well done. Warmest Wishes,

"Good location - poor english and maintenance"

3
15/06/2018

This is possibly the best hotel in Kutaisi and very well positioned across the river from the old town via the White Bridge - which was closed for maintenance. The hotel also needs maintenance. The lift/elevator failed when we were inside it locking us in without light. This is probably because of a security system that requires the use of a room card. The basin stopper was jammed so that you could not fill it. Neither was fixed during our stay nor was there any attempt to do so. However this is frankly typical of Georgia except in selected private establishments. The hotel is inexpensive by west european standards and you can open the windows though you cannot turn off the air-conditioning. It is cheaper at weekends. The beds are large enough for four but that leaves little room to sit except on the bed. There is nowhere to place a large case. Staff does not speak adequate english, so checking-in is a long and complex process. There does not seem to be a manager, although someone rushes forward to try to force you take the lift/elevator when you are trying to use the back stairs. The rooftop restaurant has good views and an external bar area which serves drinks whilst you sit in sofas and large arm-chairs. It is very pleasant when the sun is out. But it quickly becomes cold when the sun drops below the mountain. The staff apart from one lady do not care for customers an leave all the doors open whenever they exit to the bar. As the restaurant is entirely glass you soon become cold. You have a very long wait as the coach parties of Germans dine and breakfast very early. Once they get to the dowstair breakfast buffet, you cannot get in there, even if you should want to. Some of the women are helpful, but the male waiters are idle. The food is Ok and fairly priced but tends towards pizza/pasta rather than the excellent georgian food that you can find in the small town centre. Kutaisi is nicer than Tbilisi. It offers the same mix of Orthodox churches, monasteries, botanical gardens and cable cars to amusement parks. But the weather is better and there is far less traffic. It is afe to walk the streets here. There are many stray dogs who approach tourists for food. One brought his entire pack of five from the restaurant to sleep outside the Best Western. where the staff also fed them. Georgians other than priests are not unkind to dogs, but they have had such a tough life from Russian colonialism that they have little generosity toi spare for dogs. When we solicited help at the Kutaisi airport - miles from any hotel or fountain for water - for a starving puppy, we were met with boot faces. Still that is Goergia - take it or leave it. It will help if you can speak even a little Russian, since Georgian words are entirely different from all other languages, except for a few Turkish food names.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear jamesensor2017, Thank you for your review and for choosing our hotel. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Best Wishes,

"Convenient location with lovely terrace view"

4
14/06/2018

Located in a convenient location, the hotel is great base to discover the area around Kutaisi. Very nice terrace view, which looks over the river and Bagrat Cathedral can just be seen from here. A very short walk to the Colchis fountain and restaurants.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Firoz U, First of all thank you for choosing our hotel and staying with us. Extremely happy your visit was perfect. We appreciate you sharing your experience with us. Will do our best for you to enjoy your next visit the same way. Best Wishes,

"Best Location"

3
11/06/2018

This hotel has a small front desk, small elevators and small rooms where one can barely unpack from a regular size suit case. Ideal for overnight business trips The breakfast menu is limited What makes up for everything is the fact thathe location could not be better - it is where everything is happening in Kutasi. A room on a high floor is preferred

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear meattle, Thank you for taking the time to review your stay with us. Your feedback is extremely important for us. We strive to make each of your stays successful. Looking forward to hosting you soon. Best Regards,

"Excellent hotel with great location"

5
05/06/2018

It is excellent hotel with great location almost on the river side. It is in walking distance to center and offers a good view from the rooms. Hotel personnel is very attentive and will provide you check-in on ease! Rooms are nicely decorated (rather many items and some squared seating elements are not needed), but other than that, good! Sleep quality was also great and can't complain! Very good cleanliness! Spacious bathroom... I also would recommend to go for the breakfast! Great coffee to start your day, good choice of various food , local and more traditional - international items to try.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Aigars S, Thank you for taking the time to review your stay with us. I am glad to hear that you enjoyed your stay with us and that you would recommend us. We hope to welcome you back to the hotel in the near future. Best Regards,

"Best staff,Beautiful Hotel"

5
04/06/2018

My firs trip to Kutaisi was made all the better,because of my experience with the Best Western Kutaisi Hotel.Location is very beautiful.The rooftop terrace also.The staff were most kind and helpful to me in every way possible. I would like to express my special gratitude to the waitress Mari.She was amazing,very friendly,charming and balanced.She helped me with setting up tours,directions,recommendations on dining and helped me with all my questions and requests. The Hotel is a good value and i will surely stay here ,on my next visit to Kutaisi. Thank you Mari and Thank you Best Western Kutaisi.

"Great Hotel in Kutaisi"

5
03/06/2018

As the name goes it is a very good hotel. It is central and next to the river. The rooms were spacious, comfortable and clean and the bathroom was clean. A mini bar and the usual amenities were there. The roof top terrace affords a good view and is great for a drink. Breakfast was substantial. Highly recommended.

"Excellent hotel in the heart of the city"

5
02/06/2018

An excellent hotel which is highly recommended if planning a trip to Kutaisi. Location is right next to the White Bridge , rooms are clean with comfortable beds though a bit on the smaller side .Friendly and helpful staff , excellent but limited breakfast spread , perfect for a short stay / business trip. Good restaurants and bars close by with city center within walking distance. For travelling to other tourist attractions taxis are a must . The roof top bar has good views and serves well made local appetizers . A special mention here of Lika ( who was our steward ) for her charming and welcoming smile , attitude and helpful nature. Lika truly epitomizes" service with a smile"

"Great location, small rooms, overpriced!"

3
28/05/2018

The hotel is located in the city centre at the end of the famous White Bridge. The employees are very friendly and informative. Breakfast is acceptable. In comparison with the same type of hotels in the capital Tbilisi, this hotel is definitely 20 to 25 Euro per night overpriced, offering very small rooms. Given the size of the rooms, it's strange that the interior designer decided for a King Size bed (200x200 cm), an oversized stool for the work desk and a giant waste basket in the bathroom. I was alone but with two people this room would have a constant traffic jam. Also the white metal construction, hanging in the bar/restaurant at the 6th floor, is a design failure. The lobby has contemporary furniture but is missing the cosy feeling, needed for hotel lobbies in these days.

"Exceptional hotel with good location"

5
21/05/2018

During our tour of Georgia we wanted to visit the Prometheus caves and sleep over in Kutaisi. When I booked the hotel online I was a bit sceptical due to Kutaisi being rural. What a surprise! The hotel is neatly situated on the river, very clean, staff with excellent english and spacious rooms. The rooftop restaurant was the highlight. Food was very very good although a bit pricy. Stay nowhere else!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Erns E, Thank you very much for your very kind review. We are very happy that you liked the hotel, it's facilities and service. Hope to see you soon. Warmest Wishes,

"Good hotel in perfect location"

5
20/05/2018

Our room was very clean and comfortable with a wonderful king size bed. The Terrace Bar gave excellent views over the city and Lika gave outstanding service. In fact all staff we friendly and helpful. The WiFi is excellent which is important. The centre of the city is just a few minutes walk away which makes the hotel even more desirable.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Linda P, First of all, thank you very much for staying in our hotel. We are very glad to hear that you enjoyed your visit with us. I will make sure that Lika, our wonderful waitress will receive your gratitude. We are looking forward to host you again. Best Regards,

"AMAZING HOTEL, MODERN, CLEAN, CENTRAL LOCATION AND NICE STAFF"

5
18/05/2018

Went with my husband had a good time, we stayed on the 2nd floor. the staff were so friendly with a smile every time. the hotel is very modern, in a good location. the room was large, modern, big tv, bed double king size bed. The most comfortable bed we have ever slept in. both had the best sleep ever. Plenty of wardrobe space, with dressing gown, slippers, shower gel, shampoo and body lotion. Good large shower with plenty of hot water and a good toilet with a good height which we both thought was so good. The breakfast was very good, we had fresh porridge made for us every morning, you can also order omelettes made to order. Had a good selection for breakfast, cereals, breads, toast, jams, cheeses, marmalade's, water, juice, coffees, teas, fruit, nuts, and vegetables. A good selection to please everyone. the roof top terrace was amazing, having drinks and relaxing in the comfortable chairs. Lika was such a nice and friendly waitress, We did not have dinner at the hotel as we like going out to try different restaurants. We cannot fault this hotel. It is one of the best we have stayed in a very long time, such good value for money and such nice and friendly staff. Well worth every penny we have paid. Cannot wait to come again. Everything was 100%. You must stay here, you will not be disappointed!!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Linda B, First of all, thank you very much for choosing our hotel while visiting Kutaisi. Thank you for reviewing our hotel in such details and marking the highest points. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Lika know that she made an impact during your stay. We hope to welcome you back to the hotel soon! Warmest Wishes,

"Hotel"

4
18/05/2018

It's a very good hotel in a central position of the city. Rooms are very comfortable and clean. Hotel staff very gentle and helpful. I appreciate the restaurant on the terrace. Good food and very nice service by Lika.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear geopaolo1961, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff and especially Lika made your stay more joyful. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Best Regards,

"In the center"

5
16/05/2018

The room was clean and nice. The bathroom was really modern. We could see the river from our room's window. The roof top restaurant got great food and the restaurant manager was very nice. Breakfast was excellent and a lot of choices.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear CS L, Thank you very much for choosing our hotel for your stay in Kutaisi. We are glad that you enjoyed the room and the views from your room. Looking forward to see you again. Best Regards,

"Comfortable one night"

3
13/05/2018

We stayed only one night. Decent room & Comfortable stay. Did not have dinner at the rooftop restaurant as we had outside the Hotel, but enjoyed the breakfast with better varieties, at least better than the other hotels around in Tbilisi.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear NarayanKarnire, Thank you for taking time to review our hotel. I am glad to hear that you liked our hotel more amongst many others in Kutaisi . We look forward to welcoming you back soon! Best Regards,

"best staff"

5
13/05/2018

Yeaaaaahh,everything this hotel was great!!!I only got breakfast.it was so good with this price. anddddddd a girl “Mari” with a very kind heart. One who loves dogs almost as much as she loves to laugh.She's always carrying around a smile.She is suuuppppeeerr cool . Your “Mari” is strong, funny, cheerful, loving, and kind. Love all the Maris,But your Mari is the best! omg,maybe i'm inlove with her.Today find this review card in my jacket,please say hallo to my little girl. Miss Georgia and Kutaisi.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear miguelsuarezzzz, Wow! What a wonderful review. I am very happy to hear that our staff and service met your needs and expectations. We do take pride in delivering to our guests' needs the best way we can. We will let Mari know that you were pleased with her service. Thank you for giving us a perfect rating. We look forward to welcoming you back to the hotel in the near future. Best Wishes,

"Good central hotel"

4
12/05/2018

Clean modern hotel with helpful friendly staff and great views as well as top quality food in the rooftop restaurant at reasonable prices. Breakfasts are slightly lower than the standard you would expect at top international hotels but staff do their best to keep customers happy. Reception team are top class and helped sort out our travel problems.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Hilary T, Thank you very much for taking your time and reviewing our hotel in such detail. We are happy to hear that you enjoyed your stay and our staff service quality met your expectations. Best Regards,

"Best rooftop restaurant in Kutaisi"

5
10/05/2018

We came many times for coffee and dinner to this restaurant during our stay in Kutaisi. We really enjoyed our meal and the view on the terrace. We would like to say a big thank you to Lika for the attentive and personal service! She was very pleasant and made us feel welcome! We highly recommend this place!

"Best view in Kutaisi!"

5
07/05/2018

We came on our last evening just for a drink on the rooftop terrace but liked it so much we stayed for dinner! We enjoyed the amazing views, the music and drinks. Lika has given us an amazing service and made our visit very special. After the drinks which we enjoyed outside, we had dinner inside the beautifully designed restaurant and the food was up to a very high standard. The restaurant manager was very kind and attentive and made our visit very special!

"Great hotel"

5
04/05/2018

This is a great hotel with extremely helpful staff, a great location and a wonderful view from the bar and restaurant on the top floor. We couldn't have wished for anywhere better. One thing was a bit strange in that we stayed here two separate nights and on both occasions we had to ask for shower gel (even though body lotion and conditioner were there). However that was no problem - it appeared as soon as we asked for it :-)

"Worst experience - NO WATER in the Hotel!"

1
20/04/2018

Soon as we walked in, guest relations couldn't locate our reservations and we were told there is NO WATER! we had to wait for 5 hours without water and to make things worse, signature restaurant of this hotel offered us inedible food with excess SALT! when we complained they apologize and charged us for the whole meal! that's not it, we didn't have water in the morning and we had to scream our heads off over the phone since the security guard doesn't understand english, again we waited for water for 30 minutes. no apology nor compensation offered for this worst experience as a traveller

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear thimillionaire, We have carefully read your review concerning your stay at Best Western Kutaisi. Although we always strive to achieve guest satisfaction, it is clear from your comments that in your case we have not succeeded and for that, I apologize to you and for every inconvenience that you have experienced. Sincerely,

"Great location, very good service"

5
17/04/2018

I stayed for one night at the BW Kutaisi in April 2018. The double room was clean and comfortably furnished and the bed very comfortable. The bathroom was newly renovated and also very clean. The hotel has an excellent location, right next to a bridge over the river; on the other side, 2 minutes walk away, are several city parks, nice caffes and the main boulevard. Service at the BW was good, although the staff tended to have a limited command of English. That said, it was possible to communicate and the staff were uniformly kind and willing to help. ON the negative side, the frigobar in the room was very hot - it simply was not functioning and it did not seem possible to turn it on, despite my very thorough attempts to do so. Furthermore, breakfast was adequate but not exceptional. Still, all in all, an excellent choice for Kutaisi. I would stay again, without a doubt.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Robin C, Thank you so much for your review of our hotels' facilities and services in such a great detail. You seem to be a well-travelled person knowing exactly what you like and require and if we have managed to make your stay a memorable one - this is even a greater honor for us. We aim to provide a bespoke service to all of our guests and when we achieve that, there is no end to the happiness as we've proved our purpose. We look forward to welcome you back! Best Wishes,

"Very friendly and conveniently located"

5
06/04/2018

Thank you, especially to Lila in the rooftop restaurant for making me feel so welcome and valued, even remembering my name. Anna, at reception, arranged my transfer from Kutaisi airport to the hotel, for 45GEL = bargain! The driver was there to meet me from the 02.50 flight from Luton and drove safely to the hotel. The hotel is right next to the White Bridge, so near to shops and the cable car up to the sleepy little amusement park. Everything is very reasonably-priced. Lila was almost apologetic that I happened to choose a wine that cost 12GEL a glass. There were far cheaper! I'd missed breakfast so had coffee and tiramisu on the rooftop - a lovely treat. The ground floor cafe where breakfast is served is very average but the upstairs restaurant is good and has great views. Good-sized room, clean and well-equipped.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Tobsy31, First of all, thank you very much for choosing our hotel while traveling to Kutaisi. We are very happy to hear that you enjoyed your stay and liked the hotel and its services. We are looking forward to host you again soon. Best Wishes,

"Great location, Great hotel, Great staff"

5
01/04/2018

We stayed 3 nights having this hotel as our base, the hotel is located right at the edge of the "white bridge" just at the edge of the old town, so its perfect in that sense. The hotel is modern and clean with very attentive staff. We were very lucky to get room 202 (ask for it when you check in) as it had a dressing room, living room, dual aspect patio doors and a fabulous bathroom with huge walk in shower. The hotel also has a lovely roof terrace for drinks (apart double price of local restaurants but still cheap, so under £2 for a large beer) and a restaurant, again compared to other restaurants was expensive but the food and ambience were great. We had a lovely meal with wine for under £30. The hotel also arranged a car back to the airport for us for circa £9 which was good value. There is not a great deal to do it Kutaisi although its charming, it is great to explore other sites like the caves and canyons - we went to tourist info and spoke to a lady call Ana (she was simply brilliant) and she arranged a driver for the whole day for us taking us to the 2 canyons and 2 caves - this cost 100 gel (circa £30) and well worth it. Next door to the hotel is the white stones restaurant on the river, good food, cheap and great views so would recommend If you are planning on staying in Kutaisi, I know compared to other hotels this is expensive, but it is more than worth it - for me its the only place to stay.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear jasonewebb, On behalf of the entire team, let me express our gratitude towards you for your visit and sincere feedback about the hotel and it's services. Your impression and experience is the most important for us. We are delighted to hear that your stay was very pleasant. Looking forward to welcoming you back soon. Warmest Wishes,

"Bad Rooftop Restaurant"

2
31/03/2018

Didn't stay here but visited the rooftop bar. Although the ambience and location are good if it is warm, I had the worst Georgian food Ive tried during my trip and a very expensive and questionable aperol spritz. It tasted like orange juice from concentrate with soda water and was very cloudy. I would recommend eating and drinking elsewhere for a better and cheaper experience.

"Average choice"

3
28/03/2018

Having experienced the stay at Radisson Blu in Tbilisi and Rooms in Kazbegi, stepping into this hotel honestly is an anti climax. The room is small but clean, bathroom is decent. The aircon is not adjustable though it's rather warm. So I open the balcony door instead. That means it's really noisy I'm just staying for one night so no complaints. But if you are staying for a few nights, there's not much facility here

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear friday0206, First of all, thank you very much for taking your time and reviewing our hotel. We value your feedback and strive to make the stay of every guest most memorable and pleasant. We will do our best to achieve it. We hope to host you again soon. Warmest Wishes,

"Modern international standard. Room a little small."

3
18/03/2018

On first glance, Best Western Kutaisi is arguably already one of the best available in Kutaisi, given the limited choice available. Without a doubt, I think Best Western meets the required international standard. Modern rooms, very well-kept and clean. Breakfast is good. Service staffs certainly do their job well. My only minor comment is that their lead-in category room seems a little smaller than most other international hotels. But for a good night's sleep, this certainly meets the mark for a value-for-money option.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Andrew D, First off all thank you very much for taking your time and reviewing the hotel. We are very proud that you liked the hotel, its services and facilities. We are happy to hear that despite of the small sizes of our rooms, you enjoyed your stay. We are looking forward to host you again. Best Regards,

"Clean rooms...but to room are not soundproof."

4
03/01/2018

Our room was clean and views were lovely. Unfortunately, we stayed here the same night a football team stayed and they were up literally all night running in the hallways slamming doors and shouting. We called the front desk several times but there was not much they could do. Neither of us slept much because of the noise. The bed was comfortable and we did have WiFi, which helped the night pass more quickly. We wanted to eat at the hotel restaurant because it is one of the few truely non smoking places in town, however, we were told that he football team had a reservation two hours later that evening and they were unable to let us dine. The hotel has a great location in downtown and honestly it was fine I think we would have enjoyed it more if we had not been there the same time as that football team.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear D L, Thank you very much for choosing our hotel while traveling to Kutaisi and taking your time to review the hotel. We apologize for the inconvenience you experienced during your stay. We hope to see you again soon and you will fully value all facilities and services of the hotel. Looking forward to see you. Best Regards,

"Restful night after a long day of traveling"

4
29/11/2017

Hotel rooms are comfortable with good beds & linens. They have a cozy breakfast room with friendly staff. It's an easy walk across the river to downtown with interesting shops, great food markets and cafes.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear carnemolida, Thank you very much for staying with us. We are happy that you enjoyed your stay. Looking forward to welcome you soon. Best Regards,

"Mr Nasser"

5
27/11/2017

Very nice hotel and location I liked it so much With great service especially miss Natia I liked the restaurant as well i and i am coming back The price is responsible and deserve it I believe the best location in kutaisi

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Mr Nasser, First of all, thank you very much for choosing our hotel while traveling to Kutaisi. We are glad to hear that you liked the hotel and its services. Looking forward to host you again. Best Regards,

"Brand new modern hotel in the heart of Kutaisi"

5
10/11/2017

The hotel has a great location and a very nice view of the old town. The rooms are excellent, very modern, new and very clean. Also the rooftop bar is great with an overlook to the city and the river. Great place to stay if you are visiting Kutaisi.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Mina C, Thank you very much for choosing our hotel while traveling to Kutaisi. We highly appreciate your feedback regarding our facilities and services. Hope to welcome you back soon. Best Regards,

"Nice hotel close to everything "

5
07/11/2017

We stayed in the BW for four nights and the hotel fully met our expectations. It was clean, modern and had reliable, fast WiFi. The staff were unfailingly polite and helpful. The hotel is well located, close to the old town and the cable car although there's not much in Kutaisi to see or do. A good hotel at a great price - what's not to like?

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Acermania, First of all, thank you for choosing our hotel and staying with us. We are extremely happy your visit was perfect. We appreciate you sharing your experience with us. We will do our best you to enjoy your next visit the same way. Regards,

"Lovely staff"

4
06/11/2017

Good size, comfortable rooms with a high standard of cleanliness. Breakfast had something for everyone, including omelettes made to order. We ate in 'Cafe Tizziani' every evening during our stay and would highly recommend the pasta dishes. However, for me personally what stood out about our visit was the staff. Each and every member of staff that we encountered was polite, friendly and genuinely looked happy to be at work, which was a breath of fresh air and really gave this hotel an edge. I would definitely recommend it and would return in a heartbeat.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear DancingQueenDee, Thank you very much for such a lovely review. We value the feedback from each our guest. We strive to make each of your stays successful. Looking forward to hosting you soon. Warmest Wishes

"Good, International Standard Hotel"

4
15/10/2017

Well organized room with all amenities, a little on the small side because of a very large bed and hassoks that take up too much room. Adjusting heat is problematic...too hot unless the window is open. Staff is very good, with special recognition to Lika in the restaurant...Speaks good English in addition to Russian and Georgian...whatever you need. Good breakfast and a roof top restaurant that is pleasant and enjoys good views.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Deano50, Thank you very much for choosing our hotel while traveling to Kutaisi. We are delighted to hear that you liked the hotel. Please rest assured that we pass your gratitude to Lika who is always ready to do her best in order to deliver the best and unforgettable service. Warmest Wishes,

"Comfortable nice location"

5
06/10/2017

The hotel is located in a beautiful location. ..The rooms were quite comfortable and spacious. Breakfast was good.But the restaurant that serves breakfast is quite small and has limited seating capacity, so please plan accordingly.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear rajasekar g, Thank you very much for taking your time and reviewing the hotel. We are delighted to hear that you liked the hotel. Hope to host you soon. Best Wishes,

"cosy place"

4
24/09/2017

i loved the town its nice and warm. the hotel was clean and cosy..... also it has great view on the river its just near the tourist info center andnear the park. they breakfast is not too bad...and at night there is no housekeeping service...

"Comfortable"

3
17/09/2017

Nice, modern, clean, but a bit small rooms. Excellent bed. Average breakfast. Staff were trying really hard to impress, but unfortunately it could be the training was not up to standard. Over all, nice place for one night's sleep. Last advise: stay away from the roof top restaurant. The service and the food we got was really poor.

"They've done a great job with so little"

4
02/09/2017

Thanks to Natia at the front desk. Super helpful and so cheerful. She got us the best room in the hotel with a nice view of the river. Room 408. And the river looked so different from day to day with more water passing through. It's a small hotel but has everything packed into it. Tight breakfast but just the right stuff. Superb rooftop place. Block a table early on else you will miss the outdoor seating. The young manager at the rooftop also was very helpful and got us a nice table. Keep it up, folks.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear abhishchandhok, Thank you so much for such a lovely and warm words about our hotel and facilities and the review. We are thrilled to hear you enjoy staying with us. It's something our employees take a great pride in, so we very much value your feedback. We have shared your feedback with all colleagues and a special gratitude went to those you have named. We hope you will visit us again soon and look forward to welcome you back! Warmest Wishes,

"Mixed feelings "

2
23/08/2017

We stayed at Best western Kutaisi. The room and the whole place is nicely designed, clean and welcoming. But to be honest this took us by surprise and completely off guard when we ordered dinner for our 2 kids. We ordered 2 hamburgers, which looked appetizing. But OMG, 2 hours later we learnt they were a disaster(!!!) the kids spent the night in the toilet, vomiting their soul. It was a nightmare and so disappointing especially as this was the only case of unsafe food in the whole 12 days in Georgia and in the least expected place. Stay away from the hotel restaurant!!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Iris, Thank you very much for taking the time and reviewing the hotel. We are sorry for the incident that happened to kids. This has never taken the place before and I want to assure you that we strictly control the hygiene condition and products quality all the times. We are glad that besides the above-mentioned incident, you liked the hotel. We hope that this fact will not affect your future visits to hotel Best Western Kutaisi. Looking forward seeing your lovely family again and soon. With Warmest Wishes,

"Wonderful hotel - a real find!!"

5
23/08/2017

Stayed three nights at this hotel to explore the sites in the region. Hotel is new, clean and very comfortable. We were three people so took a non-smoking suite. Beds were comfortable, rooms spotless, staff was extremely helpful. Food in rooftop restaurant was excellent and it has a great location.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Gina_012345, Thank you so much for your review of our hotel products and services. And, a special gratitude for pointing out what you have liked the most - hotel location and attentiveness of our employees. We are very pleased to hear you enjoyed your stay with us. We hope you will visit us again soon and look forward to welcome you back! Warmest Wishes,

"Beyond expectations - a great hotel!"

5
16/08/2017

We used BW Kutaisi for a couple of nights as a base to explore the natural wonders of the area. I wished we stayed more at this modern and welcoming hotel. The bed (king size) was huge and very comfortable and the rooftop restaurant was very very good.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Victor_procure, Thank you very for your review and your warm words. We are glad to hear that you liked our hotel and services. Looking forward to welcome you again. Best Regards,

"Tourism manger "

5
11/08/2017

hotel is very good location very good sttaf reception is helping our client they are profishinal i meet Natia is realy help us and give us more information about city and our group was 12 Rooms are very happy

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Saeed A, Thank you very much for taking your time and reviewing our hotel. We are glad to hear that you enjoyed your stay at our hotel. We have made sure that Natia from the reception hears your words and gets the deserved praise for the job well done. Looking forward to hosting you again. Best Regards,

"Great location top hotel"

5
03/08/2017

This hotel opened in April 2017 and lives up to international standards. Great air conditioning and fantastic shower. Restaurant on top floor and breakfast on ground floor are a little cramped for a group of 6. Excellent dinner with desserts to die for. Receptionist helped us to room with bags. Rooms are not large but functional. French windows can be opened fully which is nice. Town main square is 5 min walk away. Lovely ladies at reception.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear KendeMalamu, Thank you so much for your review of our hotels' facilities and services in such a great detail. We are happy that we have managed to make your stay a memorable one, this is even a greater honor for us. We aim to provide a bespoke service to all of our guests and when we achieve that, there is no end to the happiness as we've proved our purpose. We hope you will visit us again soon. Best Regards,

"A quick stop over"

5
01/08/2017

A nice restful evening was provided by Best Western Kutaisi. Warm greetings from the staff, a comfortable room, two nice meals, and a great view of the Bagrati Cathedral were enjoyed by my wife and me. I can easily say this is the best Best Western we have ever stayed at, and felt more like a European boutique hotel. Well done. I will return.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Rex G, Thank you so much for such a lovely and warm words about our hotel and facilities. We are happy to hear you enjoy staying with us. It's something that our employees take a great pride in, so we value your feedback. We look forward to welcoming you back! Warmest Wishes,

"Excellent all round."

5
25/07/2017

Impeccably friendly and attentive staff, good English, clean and comfortable rooms. We even got upgraded to a suite for our last two days, free of charge! A great experience, and worth the extra money to have a strong base of operations for our explorations in beautiful Georgia. Really the only hotel worth trying in Kutaisi, thank you Best Western for a wonderful holiday.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear mmchalmers1, First of all, thank you very much for choosing our hotel while visiting Kutaisi. We are extremely happy that you enjoyed your stay. We hope to host you soon and provide even better experience. Warmest Wishes,

"Amazing service!"

5
23/07/2017

A great hotel with fantastic service! Location is excellent! And on our next visit to Kutaisi we will stay here for sure! Georgia is a beautiful country and the people are amazing. The service in this hotel reflects just that!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear natalie 077982, First of all thank you very much for choosing our hotel and sharing your experience with us. We are extremely delighted by the fact that you have enjoyed your stay. Hope to welcome you back soon. Warmest Wishes,

"Nice rooms"

4
22/07/2017

I spent one night here in my way to Batumi. The room was nice and beds were comfortable. Breakfast was served on terrace and was ok, but had limited choices. There were no bell service so I had to carry the luggage by myself!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear stress_1985, Thank you very much for taking time and reviewing Best Western Kutaisi. We appreciate your sincere feedback. Hope to welcome you back soon. Best Regards,

"Best in Kutaisi"

5
22/07/2017

Arriving late in Kutaisi earlier this month, we were glad to have chosen the Best Western as we felt very welcome and were checked in quickly so we could wash the road travel and hiking off of us quickly and with glorious hot water. The hotel is located in the old town by the river and the rooftop terrace with the view over the city is wonderful. The staff were all very professional, helpful and there was always someone around with some English but we still tried out our Georgian which got us a strange look at one point so we switched it up haha. The rooms were modern, clean and quiet, the included breakfast was quite good for an included breakfast and even though the rate was a bit higher than we could have had at another hotel, we felt it was worth the extra to get the better comfort and service. Overall an excellent stay and we would stay here again.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear JGDynamo, Thank you so much for your review of our hotels' facilities and services in such a great detail. We aim to provide a bespoke service to all of our guests and when we achieve that, there is no end to the happiness as we've proved our purpose. We hope you will visit us again soon. We look forward to welcoming you back! Best Regards

"First rate service and location"

5
21/07/2017

You would be hard pressed to find a better location in Kutaisi and the best views to be had are at the rooftop restaurant and bar. The hotel is nicely appointed, comfortable bed and showers. Suite has a pull out sofa and a door separating that space from the master bedroom making it ideal for families. The complimentary breakfast was very good. All that said, it is the service where this hotel really stands out. We had a bit of a complicated reservation (switching rooms twice) and the front desk made it smooth on our end. Also the breakfast staff and cleaning staff are top notch - in constant motion to provide a first rate customer experience. You feel the pride in their attention to detail and responsiveness. It is a relatively new building so there are glitches but the staff was always quick to respond when we pointed those out.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear HealthyEaters, Thank you so much for your review of our hotel and the highest scores for the product and services. The special gratitude for pointing out what you have liked the most - hotel location, friendliness, and attentiveness of our employees. We are very pleased to hear you enjoyed your stay with us. It's something our employees take a great pride in, so we value your feedback. We hope you will visit us again soon and look forward to welcoming you back! With warmest wishes,

"The best hotel in the region!"

5
28/06/2017

The hotel is located in the best area of Kutaisi, has views on the main sights of the city and really nice design - modern with some Georgian features. The rooftop terrace bar is a great place to relax after a busy day and have some tasty food :) The stuff is very friendly. Excellent hotel, very cozy and nice, where you will feel like home. Highly recommend!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Taam T, Thank you very much for taking time and reviewing Best Western Kutaisi. I am pleased to hear, that your stay with us was enjoyable and you rated us with such high marks. Special thank you for mentioning our cuisine and service, it is something our staff takes great pride in. Hope you will visit us again.

"An excellent choice "

5
24/06/2017

The hotel is located in a great place near the river with an excellent view to the aerial. Rooms were a bit small but were just enough to fit us. Beds are super comfortable, breakfast was great. They have a rooftop restaurant with great views.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Zenziper E, We would like to thank you for your stay with us. We are happy you have enjoyed your visit at our hotel. Your feedback is extremely important for us. We strive to make each of your stays successful. Looking forward to hosting you soon. Warmest Wishes,

"Lovely rooftop restaurant "

4
24/06/2017

The rooftop restaurant at the Best Western Kutaisy is a lovely contemporary place with one of the best view over the city. The food is very good Eauropean and Georgian and very nicely presented. We highly recommend this restaurant!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Guest, Thank you very much for sharing your experience with us and for your visit at our hotel. It is highly important for us that you have enjoyed it. We strive for every guest to relax and feel welcomed. We hope to host you soon and provide even better experience. Looking forward to welcome you back. Best Regards,

"Excellent Hotel in the heart of city"

5
18/06/2017

This is a new hotel, very close to city center, very clean & nice rooms, breakfast was free with the room & was good, had good Georgian & other choices. Good free WiFi.You can walk to the main square, there are nice cafes & restaurant s & shops within walking distance.

"Safe haven in Georgia"

5
17/06/2017

We landed late at night into Kutasisi airport and were so happy to find this nice modern hotel to stay in. We asked for a quiet room and got just that! Beds were comfortable and hotel was new. The next morning we were served a wonderful breakfast buffet! Best breakfast of our week long trip!! Great coffee!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear KathyZWarsaw_Poland, Thank you very much for sharing your experience with us and for your stay. It is highly important for us that you have enjoyed your stay. We strive for every guest to feel welcomed. Hope to host you soon and provide even better experience. Looking forward to welcome you back. Warmest Wishes

"Modern, comfortable and well located"

4
15/05/2017

A newly opened hotel, conveniently located a few meters from a pedestrian bridge leading to the old quarters of Kutaisi. Rooms were cosy and well equipped, with a practical bathroom. Breakfast was average. Friendly staff.

"Only branded hotel in the region"

5
02/05/2017

Loved the hotel! So much more than i expected! :D beautiful design, comfortable bed, fresh breakfast, amazing terrace, central location. Hotel is in the middle of renovated Kutaisi and next to the most popular attraction in the city (white bridge). Price is also very acceptable. Best hotel in the region <3

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear nino c, We would like to thank you for your stay with us. We are happy you have enjoyed your visit at our hotel. Your feedback is extremely important for us. We strive to make each of your stays successful. Looking forward to hosting you soon. Best Regards,

"Best place to stay in Kutaisi"

5
27/04/2017

A modern, clean, stylish, welcoming and friendly hotel with a super location, right at the famous Kutaisi White Bridge. The location is strategically excellent for site visits and business meetings. Love your lightnings!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Salomea777, Thank you very much for taking time and reviewing Best Western Kutaisi Hotel. We are pleased to hear that you liked our hotel. Looking forward to host you again. Best Regards,

"Perfect stay in Kutaisi"

5
26/04/2017

Simply amazing! Stylish hotel perfectly located in a very heart of the city, rooms are cosy, extremely clean and comfortable with high speed of internet, breakfast was better than expected, loved Rooftop terrace restaurant with delicious Georgian dishes and stunning views over the city. Staff is friendly and always smiling, their very special touch makes a stay outstanding. Experience is priceless! I will definitely return back!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear mariampapunashvili, First of all, let me thank you for choosing our hotel during your visit to Kutaisi. Thank you so much for your review of our hotels' facilities and services in such a great detail. We are extremely happy we have managed to make your stay a memorable one - this is even a greater honor for us. We aim to provide a bespoke service to all of our guests and when we achieve that, there is no end to the happiness as we've proved our purpose. We look forward to welcome you back! Warmest Wishes,

"New high level hotel in Kutaisi"

5
22/04/2017

It looks like the best and pretty expensive (comparing other hotels) hotel in Kutaisi with nice service and accommodation. Good quality breakfast with decent variety. There is a restaurant with Kutaisi view on the top.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Guest, First of all, thank you for choosing our hotel and staying with us. WE are extremely happy you liked our hotel and services. We appreciate you sharing your experience with us. Will do our best you to enjoy your next visit the same way. Warmest Wishes,

"Luxury Hotel at an affordable price"

5
22/04/2017

Brand New, modern and luxurious hotel in the second largest city in Georgia. Very clean and the rooms have all the necessary amenities and products. The beds are super comfortable. The breakfast is not very rich and does not have many options but the food is generally good. You must enjoy a coffee or a cocktail on the roof bar with breathtaking views.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Guest, Thank you so much for your review of our hotels' facilities and services in such a great detail. We aim to provide a bespoke service to all of our guests and when we achieve that, there is no end to the happiness as we've proved our purpose. We hope you will visit us again soon. We look forward to welcome you back! Best Regards,

"One of the best in Georgia!"

5
08/04/2017

Fantastic hotel with a wonderful staff, genuinely friendly, attentive, welcoming and very helpful! Very stylish, the rooms are clean and modern. Also the hotel is in a great location with an amazing view! Highly recommended!

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Guest, We are happy to hear that you have stayed with us and liked our hotel. We appreciate your sincere feedback. Hope to host you again soon. With Best Regards,

"I'd highly recommend everyone this hotel in Kutaisi"

5
07/04/2017

I'd highly recommend everyone this hotel in Kutaisi. I have been to other hotels in the city and this hotel stands out, by far. I'd highlight the location which is right in the center of this city. Staff are very kind and helpful but, Most of all i absolutely loved the roof top lounge where you can eat, relax and enjoy the beautiful view.

ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Guest, Thank you so much for your review of our hotels' facilities and services in such a great detail. We hope you will visit us again soon for a weekend break with family or friends, or even longer. We look forward to welcome you back! Warmest Wishes,