Best Western Hotel Kutaisi,  Kutaisi

4.5/5  - based on 86 guest reviews.
11 Grishashvili Street, 4600, Kutaisi, Georgia - See map
+995 322197100 +995 32 2197100

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> Room 1

1 adult

 

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 91 traveler reviews
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The Best Western® Kutaisi is the contemporary smile of Kutaisi, Georgia. The hotel is located in the heart of Kutaisi, Georgia's legislative capital. The White Bridge is only a couple steps away from the hotel, which will lead you directly into the historic center of the city. Small cobbled streets and one-story buildings carefully restored. a true charm for its visitors. Warm hospitality of the locals, together with the unmatchable UNESCO World Heritage Sites, Bagrati Cathedral and Gelati Monastery. make Kutaisi a top destination for both local and international visitors alike. Designed to offer a modern feel, while at the same time respecting Georgian culture, the Best Western® Kutaisi offers exceptional customer service that perfectly blends with local hospitality. Offering contemporary interiors and premium amenities, our 45 cozy bedrooms, each offering free wireless high-speed Internet access, are a pleasure to experience for leisure and corporate visits. Guests staying at our hotel will enjoy a complimentary hot breakfast buffet each morning before heading out sightseeing or that busy day at the office. The Best Western® Kutaisi Hotel features two restaurants and a bar. With a mix of beautiful decor and scrumptious food, you will have an experience you won't forget. State of the art meeting facilities can accommodate up to 100 delegates and spacious breakout areas offering a bold backdrop of style and comfort or simply the perfect place to chill out with a coffee or catch up on work in a quiet environment. Seamless service at every touch point, our friendly, helpful staff at the Best Western® Kutaisi is ready to ensure a memorable stay in Kutaisi. Make a reservation today and enjoy your stay with us!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 91 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
67
Verygood
 
15
Medium
 
6
Poor
 
2
Horrible
 
1
Business Business 22
Couples Couples 28
Family Family 19
Friends getaway Friends getaway 12
Solo travel Solo travel 5
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Kutaisi,Kutaisi
  • 5
    « Exceptional hotel with good location »

    During our tour of Georgia we wanted to visit the Prometheus caves and sleep over in Kutaisi. When I booked the hotel online I was a bit sceptical due to Kutaisi being rural. What a surprise! The hotel is neatly situated on the river, very clean, staff with excellent english and spacious rooms. The rooftop restaurant was the highlight. Food was very very good although a bit pricy. Stay nowhere else!

    5
    « Good hotel in perfect location »

    Our room was very clean and comfortable with a wonderful king size bed. The Terrace Bar gave excellent views over the city and Lika gave outstanding service. In fact all staff we friendly and helpful. The WiFi is excellent which is important. The centre of the city is just a few minutes walk away which makes the hotel even more desirable.

    5
    « AMAZING HOTEL, MODERN, CLEAN, CENTRAL LOCATION AND NICE STAFF »

    Went with my husband had a good time, we stayed on the 2nd floor. the staff were so friendly with a smile every time. the hotel is very modern, in a good location. the room was large, modern, big tv, bed double king size bed. The most comfortable bed we have ever slept in. both had the best sleep ever. Plenty of wardrobe space, with dressing gown, slippers, shower gel, shampoo and body lotion. Good large shower with plenty of hot water and a good toilet with a good height which we both thought was so good. The breakfast was very good, we had fresh porridge made for us every morning, you can also order omelettes made to order. Had a good selection for breakfast, cereals, breads, toast, jams, cheeses, marmalade's, water, juice, coffees, teas, fruit, nuts, and vegetables. A good selection to please everyone. the roof top terrace was amazing, having drinks and relaxing in the comfortable chairs. Lika was such a nice and friendly waitress, We did not have dinner at the hotel as we like going out to try different restaurants. We cannot fault this hotel. It is one of the best we have stayed in a very long time, such good value for money and such nice and friendly staff. Well worth every penny we have paid. Cannot wait to come again. Everything was 100%. You must stay here, you will not be disappointed!!

    4
    « Hotel »

    It's a very good hotel in a central position of the city. Rooms are very comfortable and clean. Hotel staff very gentle and helpful. I appreciate the restaurant on the terrace. Good food and very nice service by Lika.

    5
    « In the center »

    The room was clean and nice. The bathroom was really modern. We could see the river from our room's window. The roof top restaurant got great food and the restaurant manager was very nice. Breakfast was excellent and a lot of choices.

    3
    « Comfortable one night »

    We stayed only one night. Decent room & Comfortable stay. Did not have dinner at the rooftop restaurant as we had outside the Hotel, but enjoyed the breakfast with better varieties, at least better than the other hotels around in Tbilisi.

    5
    « best staff »

    Yeaaaaahh,everything this hotel was great!!!I only got breakfast.it was so good with this price. anddddddd a girl ?Mari? with a very kind heart. One who loves dogs almost as much as she loves to laugh.She's always carrying around a smile.She is suuuppppeeerr cool . Your ?Mari? is strong, funny, cheerful, loving, and kind. Love all the Maris,But your Mari is the best! omg,maybe i'm inlove with her.Today find this review card in my jacket,please say hallo to my little girl. Miss Georgia and Kutaisi.

    4
    « Good central hotel »

    Clean modern hotel with helpful friendly staff and great views as well as top quality food in the rooftop restaurant at reasonable prices. Breakfasts are slightly lower than the standard you would expect at top international hotels but staff do their best to keep customers happy. Reception team are top class and helped sort out our travel problems.

    5
    « Best rooftop restaurant in Kutaisi »

    We came many times for coffee and dinner to this restaurant during our stay in Kutaisi. We really enjoyed our meal and the view on the terrace. We would like to say a big thank you to Lika for the attentive and personal service! She was very pleasant and made us feel welcome! We highly recommend this place!

    5
    « Best view in Kutaisi! »

    We came on our last evening just for a drink on the rooftop terrace but liked it so much we stayed for dinner! We enjoyed the amazing views, the music and drinks. Lika has given us an amazing service and made our visit very special. After the drinks which we enjoyed outside, we had dinner inside the beautifully designed restaurant and the food was up to a very high standard. The restaurant manager was very kind and attentive and made our visit very special!

  • 5
    « Great hotel »

    This is a great hotel with extremely helpful staff, a great location and a wonderful view from the bar and restaurant on the top floor. We couldn't have wished for anywhere better. One thing was a bit strange in that we stayed here two separate nights and on both occasions we had to ask for shower gel (even though body lotion and conditioner were there). However that was no problem - it appeared as soon as we asked for it :-)

    1
    « Worst experience - NO WATER in the Hotel! »

    Soon as we walked in, guest relations couldn't locate our reservations and we were told there is NO WATER! we had to wait for 5 hours without water and to make things worse, signature restaurant of this hotel offered us inedible food with excess SALT! when we complained they apologize and charged us for the whole meal! that's not it, we didn't have water in the morning and we had to scream our heads off over the phone since the security guard doesn't understand english, again we waited for water for 30 minutes. no apology nor compensation offered for this worst experience as a traveller

    5
    « Great location, very good service »

    I stayed for one night at the BW Kutaisi in April 2018. The double room was clean and comfortably furnished and the bed very comfortable. The bathroom was newly renovated and also very clean. The hotel has an excellent location, right next to a bridge over the river; on the other side, 2 minutes walk away, are several city parks, nice caffes and the main boulevard. Service at the BW was good, although the staff tended to have a limited command of English. That said, it was possible to communicate and the staff were uniformly kind and willing to help. ON the negative side, the frigobar in the room was very hot - it simply was not functioning and it did not seem possible to turn it on, despite my very thorough attempts to do so. Furthermore, breakfast was adequate but not exceptional. Still, all in all, an excellent choice for Kutaisi. I would stay again, without a doubt.

    5
    « Very friendly and conveniently located »

    Thank you, especially to Lila in the rooftop restaurant for making me feel so welcome and valued, even remembering my name. Anna, at reception, arranged my transfer from Kutaisi airport to the hotel, for 45GEL = bargain! The driver was there to meet me from the 02.50 flight from Luton and drove safely to the hotel. The hotel is right next to the White Bridge, so near to shops and the cable car up to the sleepy little amusement park. Everything is very reasonably-priced. Lila was almost apologetic that I happened to choose a wine that cost 12GEL a glass. There were far cheaper! I'd missed breakfast so had coffee and tiramisu on the rooftop - a lovely treat. The ground floor cafe where breakfast is served is very average but the upstairs restaurant is good and has great views. Good-sized room, clean and well-equipped.

    5
    « Great location, Great hotel, Great staff »

    We stayed 3 nights having this hotel as our base, the hotel is located right at the edge of the "white bridge" just at the edge of the old town, so its perfect in that sense. The hotel is modern and clean with very attentive staff. We were very lucky to get room 202 (ask for it when you check in) as it had a dressing room, living room, dual aspect patio doors and a fabulous bathroom with huge walk in shower. The hotel also has a lovely roof terrace for drinks (apart double price of local restaurants but still cheap, so under £2 for a large beer) and a restaurant, again compared to other restaurants was expensive but the food and ambience were great. We had a lovely meal with wine for under £30. The hotel also arranged a car back to the airport for us for circa £9 which was good value. There is not a great deal to do it Kutaisi although its charming, it is great to explore other sites like the caves and canyons - we went to tourist info and spoke to a lady call Ana (she was simply brilliant) and she arranged a driver for the whole day for us taking us to the 2 canyons and 2 caves - this cost 100 gel (circa £30) and well worth it. Next door to the hotel is the white stones restaurant on the river, good food, cheap and great views so would recommend If you are planning on staying in Kutaisi, I know compared to other hotels this is expensive, but it is more than worth it - for me its the only place to stay.

    2
    « Bad Rooftop Restaurant »

    Didn't stay here but visited the rooftop bar. Although the ambience and location are good if it is warm, I had the worst Georgian food Ive tried during my trip and a very expensive and questionable aperol spritz. It tasted like orange juice from concentrate with soda water and was very cloudy. I would recommend eating and drinking elsewhere for a better and cheaper experience.

    3
    « Average choice »

    Having experienced the stay at Radisson Blu in Tbilisi and Rooms in Kazbegi, stepping into this hotel honestly is an anti climax. The room is small but clean, bathroom is decent. The aircon is not adjustable though it's rather warm. So I open the balcony door instead. That means it's really noisy I'm just staying for one night so no complaints. But if you are staying for a few nights, there's not much facility here

    3
    « Modern international standard. Room a little small. »

    On first glance, Best Western Kutaisi is arguably already one of the best available in Kutaisi, given the limited choice available. Without a doubt, I think Best Western meets the required international standard. Modern rooms, very well-kept and clean. Breakfast is good. Service staffs certainly do their job well. My only minor comment is that their lead-in category room seems a little smaller than most other international hotels. But for a good night's sleep, this certainly meets the mark for a value-for-money option.

    4
    « Clean rooms...but to room are not soundproof. »

    Our room was clean and views were lovely. Unfortunately, we stayed here the same night a football team stayed and they were up literally all night running in the hallways slamming doors and shouting. We called the front desk several times but there was not much they could do. Neither of us slept much because of the noise. The bed was comfortable and we did have WiFi, which helped the night pass more quickly. We wanted to eat at the hotel restaurant because it is one of the few truely non smoking places in town, however, we were told that he football team had a reservation two hours later that evening and they were unable to let us dine. The hotel has a great location in downtown and honestly it was fine I think we would have enjoyed it more if we had not been there the same time as that football team.

    4
    « Restful night after a long day of traveling »

    Hotel rooms are comfortable with good beds & linens. They have a cozy breakfast room with friendly staff. It's an easy walk across the river to downtown with interesting shops, great food markets and cafes.

  • 5
    « Mr Nasser »

    Very nice hotel and location I liked it so much With great service especially miss Natia I liked the restaurant as well i and i am coming back The price is responsible and deserve it I believe the best location in kutaisi

    5
    « Brand new modern hotel in the heart of Kutaisi »

    The hotel has a great location and a very nice view of the old town. The rooms are excellent, very modern, new and very clean. Also the rooftop bar is great with an overlook to the city and the river. Great place to stay if you are visiting Kutaisi.

    5
    « Nice hotel close to everything »

    We stayed in the BW for four nights and the hotel fully met our expectations. It was clean, modern and had reliable, fast WiFi. The staff were unfailingly polite and helpful. The hotel is well located, close to the old town and the cable car although there's not much in Kutaisi to see or do. A good hotel at a great price - what's not to like?

    4
    « Lovely staff »

    Good size, comfortable rooms with a high standard of cleanliness. Breakfast had something for everyone, including omelettes made to order. We ate in 'Cafe Tizziani' every evening during our stay and would highly recommend the pasta dishes. However, for me personally what stood out about our visit was the staff. Each and every member of staff that we encountered was polite, friendly and genuinely looked happy to be at work, which was a breath of fresh air and really gave this hotel an edge. I would definitely recommend it and would return in a heartbeat.

    4
    « Good, International Standard Hotel »

    Well organized room with all amenities, a little on the small side because of a very large bed and hassoks that take up too much room. Adjusting heat is problematic...too hot unless the window is open. Staff is very good, with special recognition to Lika in the restaurant...Speaks good English in addition to Russian and Georgian...whatever you need. Good breakfast and a roof top restaurant that is pleasant and enjoys good views.

    5
    « Comfortable nice location »

    The hotel is located in a beautiful location. ..The rooms were quite comfortable and spacious. Breakfast was good.But the restaurant that serves breakfast is quite small and has limited seating capacity, so please plan accordingly.

    4
    « cosy place »

    i loved the town its nice and warm. the hotel was clean and cosy..... also it has great view on the river its just near the tourist info center andnear the park. they breakfast is not too bad...and at night there is no housekeeping service...

    3
    « Comfortable »

    Nice, modern, clean, but a bit small rooms. Excellent bed. Average breakfast. Staff were trying really hard to impress, but unfortunately it could be the training was not up to standard. Over all, nice place for one night's sleep. Last advise: stay away from the roof top restaurant. The service and the food we got was really poor.

    4
    « They've done a great job with so little »

    Thanks to Natia at the front desk. Super helpful and so cheerful. She got us the best room in the hotel with a nice view of the river. Room 408. And the river looked so different from day to day with more water passing through. It's a small hotel but has everything packed into it. Tight breakfast but just the right stuff. Superb rooftop place. Block a table early on else you will miss the outdoor seating. The young manager at the rooftop also was very helpful and got us a nice table. Keep it up, folks.

    2
    « Mixed feelings »

    We stayed at Best western Kutaisi. The room and the whole place is nicely designed, clean and welcoming. But to be honest this took us by surprise and completely off guard when we ordered dinner for our 2 kids. We ordered 2 hamburgers, which looked appetizing. But OMG, 2 hours later we learnt they were a disaster(!!!) the kids spent the night in the toilet, vomiting their soul. It was a nightmare and so disappointing especially as this was the only case of unsafe food in the whole 12 days in Georgia and in the least expected place. Stay away from the hotel restaurant!!

  • 5
    « Wonderful hotel - a real find!! »

    Stayed three nights at this hotel to explore the sites in the region. Hotel is new, clean and very comfortable. We were three people so took a non-smoking suite. Beds were comfortable, rooms spotless, staff was extremely helpful. Food in rooftop restaurant was excellent and it has a great location.

    5
    « Beyond expectations - a great hotel! »

    We used BW Kutaisi for a couple of nights as a base to explore the natural wonders of the area. I wished we stayed more at this modern and welcoming hotel. The bed (king size) was huge and very comfortable and the rooftop restaurant was very very good.

    5
    « Tourism manger »

    hotel is very good location very good sttaf reception is helping our client they are profishinal i meet Natia is realy help us and give us more information about city and our group was 12 Rooms are very happy

    5
    « Great location top hotel »

    This hotel opened in April 2017 and lives up to international standards. Great air conditioning and fantastic shower. Restaurant on top floor and breakfast on ground floor are a little cramped for a group of 6. Excellent dinner with desserts to die for. Receptionist helped us to room with bags. Rooms are not large but functional. French windows can be opened fully which is nice. Town main square is 5 min walk away. Lovely ladies at reception.

    5
    « A quick stop over »

    A nice restful evening was provided by Best Western Kutaisi. Warm greetings from the staff, a comfortable room, two nice meals, and a great view of the Bagrati Cathedral were enjoyed by my wife and me. I can easily say this is the best Best Western we have ever stayed at, and felt more like a European boutique hotel. Well done. I will return.

    5
    « Excellent all round. »

    Impeccably friendly and attentive staff, good English, clean and comfortable rooms. We even got upgraded to a suite for our last two days, free of charge! A great experience, and worth the extra money to have a strong base of operations for our explorations in beautiful Georgia. Really the only hotel worth trying in Kutaisi, thank you Best Western for a wonderful holiday.

    5
    « Amazing service! »

    A great hotel with fantastic service! Location is excellent! And on our next visit to Kutaisi we will stay here for sure! Georgia is a beautiful country and the people are amazing. The service in this hotel reflects just that!

    4
    « Nice rooms »

    I spent one night here in my way to Batumi. The room was nice and beds were comfortable. Breakfast was served on terrace and was ok, but had limited choices. There were no bell service so I had to carry the luggage by myself!

    5
    « Best in Kutaisi »

    Arriving late in Kutaisi earlier this month, we were glad to have chosen the Best Western as we felt very welcome and were checked in quickly so we could wash the road travel and hiking off of us quickly and with glorious hot water. The hotel is located in the old town by the river and the rooftop terrace with the view over the city is wonderful. The staff were all very professional, helpful and there was always someone around with some English but we still tried out our Georgian which got us a strange look at one point so we switched it up haha. The rooms were modern, clean and quiet, the included breakfast was quite good for an included breakfast and even though the rate was a bit higher than we could have had at another hotel, we felt it was worth the extra to get the better comfort and service. Overall an excellent stay and we would stay here again.

    5
    « First rate service and location »

    You would be hard pressed to find a better location in Kutaisi and the best views to be had are at the rooftop restaurant and bar. The hotel is nicely appointed, comfortable bed and showers. Suite has a pull out sofa and a door separating that space from the master bedroom making it ideal for families. The complimentary breakfast was very good. All that said, it is the service where this hotel really stands out. We had a bit of a complicated reservation (switching rooms twice) and the front desk made it smooth on our end. Also the breakfast staff and cleaning staff are top notch - in constant motion to provide a first rate customer experience. You feel the pride in their attention to detail and responsiveness. It is a relatively new building so there are glitches but the staff was always quick to respond when we pointed those out.

  • 5
    « The best hotel in the region! »

    The hotel is located in the best area of Kutaisi, has views on the main sights of the city and really nice design - modern with some Georgian features. The rooftop terrace bar is a great place to relax after a busy day and have some tasty food :) The stuff is very friendly. Excellent hotel, very cozy and nice, where you will feel like home. Highly recommend!

    5
    « An excellent choice »

    The hotel is located in a great place near the river with an excellent view to the aerial. Rooms were a bit small but were just enough to fit us. Beds are super comfortable, breakfast was great. They have a rooftop restaurant with great views.

    4
    « Lovely rooftop restaurant »

    The rooftop restaurant at the Best Western Kutaisy is a lovely contemporary place with one of the best view over the city. The food is very good Eauropean and Georgian and very nicely presented. We highly recommend this restaurant!

    5
    « Excellent Hotel in the heart of city »

    This is a new hotel, very close to city center, very clean & nice rooms, breakfast was free with the room & was good, had good Georgian & other choices. Good free WiFi.You can walk to the main square, there are nice cafes & restaurant s & shops within walking distance.

    5
    « Safe haven in Georgia »

    We landed late at night into Kutasisi airport and were so happy to find this nice modern hotel to stay in. We asked for a quiet room and got just that! Beds were comfortable and hotel was new. The next morning we were served a wonderful breakfast buffet! Best breakfast of our week long trip!! Great coffee!

    4
    « Modern, comfortable and well located »

    A newly opened hotel, conveniently located a few meters from a pedestrian bridge leading to the old quarters of Kutaisi. Rooms were cosy and well equipped, with a practical bathroom. Breakfast was average. Friendly staff.

    5
    « Only branded hotel in the region »

    Loved the hotel! So much more than i expected! :D beautiful design, comfortable bed, fresh breakfast, amazing terrace, central location. Hotel is in the middle of renovated Kutaisi and next to the most popular attraction in the city (white bridge). Price is also very acceptable. Best hotel in the region <3

    5
    « Best place to stay in Kutaisi »

    A modern, clean, stylish, welcoming and friendly hotel with a super location, right at the famous Kutaisi White Bridge. The location is strategically excellent for site visits and business meetings. Love your lightnings!

    5
    « Perfect stay in Kutaisi »

    Simply amazing! Stylish hotel perfectly located in a very heart of the city, rooms are cosy, extremely clean and comfortable with high speed of internet, breakfast was better than expected, loved Rooftop terrace restaurant with delicious Georgian dishes and stunning views over the city. Staff is friendly and always smiling, their very special touch makes a stay outstanding. Experience is priceless! I will definitely return back!

    5
    « New high level hotel in Kutaisi »

    It looks like the best and pretty expensive (comparing other hotels) hotel in Kutaisi with nice service and accommodation. Good quality breakfast with decent variety. There is a restaurant with Kutaisi view on the top.

  • 5
    « Luxury Hotel at an affordable price »

    Brand New, modern and luxurious hotel in the second largest city in Georgia. Very clean and the rooms have all the necessary amenities and products. The beds are super comfortable. The breakfast is not very rich and does not have many options but the food is generally good. You must enjoy a coffee or a cocktail on the roof bar with breathtaking views.

    5
    « One of the best in Georgia! »

    Fantastic hotel with a wonderful staff, genuinely friendly, attentive, welcoming and very helpful! Very stylish, the rooms are clean and modern. Also the hotel is in a great location with an amazing view! Highly recommended!

    5
    « I'd highly recommend everyone this hotel in Kutaisi »

    I'd highly recommend everyone this hotel in Kutaisi. I have been to other hotels in the city and this hotel stands out, by far. I'd highlight the location which is right in the center of this city. Staff are very kind and helpful but, Most of all i absolutely loved the roof top lounge where you can eat, relax and enjoy the beautiful view.

 

Getting to the hotel ...

All directions
·From: EAST. Follow the Tbilisi-Senaki-Leselidze Hwy to Lado Asatiani St in Imereti. 223km head south on Davit Aghmashenebeli Ave/Tbilisi-Senaki-Leselidze Hwy toward Luarsab Andronikashvili St. 1. 4km slight left toward Grigol Robakidze Ave. In 79m slight left onto Grigol Robakidze Ave. 83m continue onto Davit Aghmashenebeli Ave. 7. 7km continue onto Tbilisi-Senaki-Leselidze Hwy. 87. 7km, continue onto Tbilisi-Senaki-Leselidze Hwy. 24. 7km at the roundabout, take the 2nd exit onto Tbilisi-Senaki-Leselidze Hwy/E60. 66. 5km keep right, stay on Tbilisi-Senaki-Leselidze Hwy/E60. 40m turn right to stay on Tbilisi-Senaki-Leselidze Hwy/E60. 34. 8km continue on Lado Asatiani St. Drive to rishashvili...

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