Many guests at our Kerrville hotel are in the area to visit the campus of Schreiner University, conveniently located nearby. However, medical employees and families visiting loved ones also visit our Kerrville hotel. With the Veterans State Hospital, Sid Peterson Hospital and the La Hacienda Treatment Center a short drive away, we pride ourselves on ensuring fast, easy commutes for our guests. Easy interstate access makes getting around simple, and our friendly staff dishes up southern hospitality when offering directions, tips and recommendations. Close to shopping and dining, guests at our Kerrville hotel enjoy convenience and variety. There’s also a restaurant on-site, so you don’t have to go far to enjoy real Texas-style fare. Free truck and RV parking is ample, making it simple for those traveling with RVs, road trippers and truckers to call us their home away from home. We’re all about convenience and comfort here, ensuring that your stay is as pleasant as possible. Texas Hill Country is a big draw, and golf is the game of choice in this area. At our Kerrville hotel, guests are close to all the top attractions, including gorgeous golf courses. From the Trade Days to spending lazy summers on the Guadalupe River, there’s never any shortage of things to do nearby. We welcome participants in the legendary motorcycle rallies. Enjoy oversized guest rooms, an outdoor swimming pool and beautiful courtyard. It’s the perfect place to relax and enjoy your vacation. A free hot breakfast daily includes waffles and eggs, fruits and yogurt, cereal, pastries and 100% Arabica coffee. Business travelers in town with LCRI, Hastings, Dairy Queen and Walmart® especially enjoy getting each day started with a hearty breakfast. Reserve your next stay at Best Western Sunday House Inn for a fantastic getaway! Enjoy your stay.
Visited in December. An older hotel that is well kept. Furnishings including mattress needed updating but still functional. Room was clean and huge. Added benefit of a cooked to order breakfast at restaurant in front of hotel
Traveling to New Mexico and stopped for one night. The room that we got was clean and very spacious. Also the free breakfast is very good, right from an Italian restaurant next door to hotel. Cathy, front desk clerk was very friendly and welcoming. My young daughter forgot her two elfs in the room and Cathy was very nice to wrap them up like a Christmas present for my daughter. Blessings and 10++ for that!! My daughter was very happy! We will definitely stay in that hotel again.
Typically comfortable Best Western, nicely kept property and pleasant staff. The partner restaurant is next adjoining - a nice stroll over for breakfast or dinner. I guess the weight of the overall impression was due to the room location. A suite overlooking the pool area, tucked back in the corner, with a spacious area to sit outside. Neither time nor weather made the sitting outside feasible this visit, but I am looking forward to a more leisurely schedule next time :-) I really enjoyed the toiletries with argan oil base, too :-)
nice place and close to everything if your visiting this area, we drove to fedricksburg , about 20m , nice drive thru the hill country , great restruants near by, river trails, downtown has a lot of neat places to visit
My main 'downer' was no minifridge or microwave - very important. NOT what I expect from Best Western, maybe Mediocre Western. Breakfast at nearby Italian Restaurant was OK ; however I have had much better at other BWs.
Michael L, Manager at Best Western Sunday House Inn, responded to this review
On behalf of our team, I apologize for not exceeding your expectations. You are important to us. We are working to get all of our rooms equipped with micro/fridges.
I couldn't go home due to high level water over a creek. This hotel was very accommodating in helping me get checked into a room last minute. Great place to stay due to friendly staff, clean and quiet rooms.
nice hotel, water pressure in shower was not strong and shower was tight, nice breakfast at connected restaurant in front of hotel, asked for first floor room at check in as I was traveling with 78 year old mom and told nothing available and no elevator so ask in advance if you need first floor room
Rooms were on outside of building. Bed was really bad. All rooms need make over. Have to go next door restaurant to get limited meal. Only one person on staff. Really disappointed. Old motel was turned into Best Western. Not a “3” star.
BestWesternHotels, Corporate at Best Western Sunday House Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
I flew from Germany to San Antonio and wanted a place about an hour out of town to reduce the drive time to Lubbock. This place was the wrong choice and I am a Diamond Elite BW customer. Room stank like the carpet was cleaned but not dried and aired. My wife tried to call and the fro t desk staff was too busy having a conversation to transfer her then said "maybe your husband should call you." She again stated I am calling from Germany can u pls pass me to his room, then he did. Overall, rough first night of this trip. Internet is SLOW too.
The hotel is quite big with busy roads front and back, that said, the room we had was quite quiet overlooking the pool. The rooms are a good size with all usual amenities, apart from the lack of a fridge, microwave and a cover on the ironing board (not that I was planning to do any!) It was perfectly nice with good parking, a lovely outlook with very friendly and helpful staff. The one downside was the breakfast that was served in the adjacent restaurant. We both felt very unwelcome, everything was far too much bother. We only ordered oatmeal and toast, there was no brown sugar or raisins or anything really to go with the oatmeal, she brought out a bottle of cinnamon and said "that's it". Only one slice of toast with the breakfast, I asked if there was any juice and was told "you only get one drink with the voucher, you;ve had coffee, if you want juice you will have to pay for it". The attitude of the waitress left a lot to be desired, to such an extent we would not return to the hotel. Shame really.
Best Western Sunday House was a very pleasant stay. The exterior may need updating but the room we had was spacious and clean. The pool area is great and peaceful. Next doors is a decent Italian restaurant with reasonable prices.
I had a board meeting in Kerrville and I will admit that i did have to book late because of the chaos going on at the time. So I roll in to this Best Western, and i mean that literally, I am in a wheelchair. I check in and one of my questions was, " The room is handicap accessible right?" Her answer was, "It is now." As you can see from the pics there is no way my wheelchair can fit through the bathroom door and if it did there is no way a wheelchair would fit in the bathroom. On top of that I really was scared to plug anything in as the outlets did not look all that safe or secure. This Best Western is in Texas and it is August. The gapeing chasms in the doors weather stripping made it hard to keep the room at a comfortable temp. Needless to say I will not stay here for any other board meetings.
This is a very great hotel to stay at in Kerrville. Reasonable prices with a great breakfast and swimming pool. Perfect for a family trip whether just shopping to see a Gibson's or checking out the Guadalupe River
A great family hotel for adults and kids. If you have kids who enjoy swimming, they will love the pool. Everyone was very respectful of the time. After 10:00 pm, all was quiet. Breakfast is great. Instead of the traditional break-room breakfast, the hotel issues a voucher for the Italian restaurant next door. A full, hot breakfast is served - cooked to your liking!
We stayed at this hotel for 3 days. The rooms are bigger than normal rooms and the beds are ok. There was definitely a moldy odor to the room we were in. Check around before staying here. The breakfast included at the restaurant next door was quite good and the staff working there are great. Every morning we woke up to some other guest blasting hard rock music. The staff didn't do anything to stop it.
We stayed here for 6 nights for a family reunion. Our room had been somewhat updated, but still has popcorn ceilings. This motel was very quiet compared to newer hotels, such as holiday inn express or Hampton inn (where we frequently stay). The first 2 nights the hotel was full and only once I heard someone come up the stairs. We were on the backside by the pool and by the stairs. Never heard anyone outside or next to us. The beds were small but comfortable, air worked great. Would like it a bit cleaner. The corner in the bathroom floor looked missed. Have seen that in much nicer hotels. Over all maid staff was helpful and accommodating. I'm pretty picky and ended up feeling perfectly comfortable here. The first impression wasn't astetitically pleasing, but slept well. It needs new railings and gutters cleaned and fixed. The pool area as others mentioned is beautiful. The outside was kept clean.
So . . . We typically stay elsewhere for Camp pickup, but it was booked. This was nearby so we decided to book based on the four star ratings. The room we were assigned is wildly spacious, which is awesome. The courtyard is truly beautiful. My husband and I thought, “man, what have we been missing out on all these years?? Sure the exterior and the rooms evoke a 70s vibe, but . . . ” Then . . . What is not so awesome is that the bathroom is CRAWLING WITH ANTS. And when I called to share my discovery with the front desk, I was politely told she “would tell my manager in the morning.” Meanwhile, I am trying to shake ants out of towels and wipe ants off the toilet seat while my children shower because they will lose their minds if they discover this. Thoroughly disgusted? Yes. Will I ever stay here again? That's a no. Can I not stop itching all over because I am now imagining them crawling all over me? Nope. Looking forward to a sleepless night while my friend at the front desk chills.
Front desk ladies were so pleasant! We checked into our room to only find the ceiling peeling, huge chunk of sheet rock was about to fall off the ceiling in the bathroom with mold and the tub was all scraped up with rust! We requested a change of rooms and they were very accommodating! Much better! All this place needs is a good makeover and updating. Location is great and the pool in the middle with all the foliage was nice. Probably should just tear this one down and start over from scratch!!
This is a nice motel on main highway through Kerrville, with a friendly inside courtyard with pool . A basic but acceptable hot breakfast included through a voucher at the next door restaurant. I would stay again .
What can I say? It's a motel next to an Interstate. It does what it's intended to do, which is give you a place to sleep when rolling down the highway. A/C works well, shower water was hot, door locked ok, sleep quality was ok, room was quiet.
Check in took a little while but not sure why since there was no cars in the parking lot. We were given an inside room which you had to go down a dark corridor to get to the room. When we arrived at the room it had a musty smell and when we took our shoes off we found out why - the carpet had recently been cleaned and was not quite dry - made sure we kept our shoes on - we were too tired to request a change of rooms after haven driven 13 hours - the room was very large and seemed that it needed more furniture to make it comfy - overall it was adequate.
Booked here because other hotels in the area were full. This hotel is OK...nothing special but not terrible either. My main issue was that the bed appeared to be in poor condition. It sagged in the middle, and when I sat on the edge I sunk way down. My back ached all night due to the poor condition of the mattress. The room was large and clean. As far as breakfast goes, I read the other reviews and decided to skip going next door to the Italian restaurant for the complimentary breakfast. This set-up is so strange and disappointing, as Best Westerns typically have decent breakfasts. This hotel is in desperate need of a face lift and some new beds!
The rooms are being updated with new fixtures and such..So we were very comfortable and pleased with our room. However, unlike other Best Western's we have visited they have no onsite breakfast area. We were sent to an Italian Restaurant next door for breakfast. Need we say more... This location of Best Western should give a coupon to another breakfast !! restaurant .
As Diamond Select with Best Western we received an upgrade to a very nice large room that was well appointed. We enjoyed the space and had no complaints about the room. They offer coffee in the lobby 24 hours. Breakfast in restaurant next door was a bummer. They offer three choices; I got the basic with two teeny eggs, a piece of sausage, 1/2 cup of potatoes and toast that wasn't toasted. I asked for wheat and got a half slice of white and a half slice of wheat. I asked for ketchup and didn't get it. The service was abysmal!! That was the only bad thing about the stay here. Honestly I'd recommend the hotel just not bother to offer a breakfast and that way we wouldn't think there is something available!!
It is an older property but well cared for and our room was clean. We were in a handicap accessible room and it met our needs better than most. The room was large enough to accommodate needed equipment and leave room to sit and visit with family.
Did a last minute trip over Memorial Day weekend. Got a king size bed with foldout for $94 and the room was huge. Although it is an older hotel it is very clean and the staff was very nice. Free breakfast next door was good and tasty. Overall great experience and would definitely stay here again.
Reservation and check in staff were pleasant and courteous. Departure staff have always been pleasant as well. We've been coming to this hotel for the past 5 yrs and soon will have our home built and....the necessity of a hotel in this lovely town will be a thing of the past for us, but I would definitely recommend Best Western Sunday House. We've been treated with respect and generally staff are accommodating to requests we might have and do their best to accommodate our needs, such as a frig/microwave in the room or preference of king size bed. Beds are comfortable and room decor is nice. Walking distance to another restaurant/retail outlet nearby. Nice, clean pool...Noise level is respected. The hotel is generous with a complimentary free breakfast at the restaurant next door.
The room and service was good, but the breakfast place next door was terrible, the waitress was rude and seemed a racist. She was upset that we were vegetarians and said she didn't have time to attend to us.We had to leave and find another place for breakfast.
The service was excellent. Would stay there again.This was our second time to stay there. Would recommend this hotel. Wonderful staff. Very helpful when I need something. Always very professional. The view was awesome.
Centrally located, friendly and helpful staff, clean and attractive room and public areas. Would stay here again if I am in the area. Have I reached my 200 characters yet? I guess not. This is a great place to stay.
Worst Best Western we have ever stayed at!! Tried to move, get another hotel, but sadly they were all booked up. Seriously doubt that we ever make reservations at any Best Western in the future. This entire facility is a disgrace to the Best Western chain!!!
Had a great stay at the Best Western.. Rooms clean and great breakfast. Employees were great and helpful. Would recommend this place . Location was great. Eating places close by. Very close to I-10. Landscaping was very nice.
Affordable. Breakfast included, as a sit down option at the adjacent restaurant. Menu of popular options. Cook doesn't know how to make scrambled eggs. Food was ok. About as good as some continental breakfast options at hotels. Not a bad location for the Texas VW Classic, at nearby LadyBird Park, in FredricksBurg. Free Wi-Fi. Great cable selection, but there was a cable cut somewhere, and TV and Internet were out, as well as all cellphones, except for AT&T... Worth a return visit..
I've stayed here with my biker friends every year for 5 years. Made my reservation in January for end if March. Asked specifically to be close to friends already booked in a large family room and was told I would be in the room behind them. On check in was told my room was upstairs diagonally on the opposite of the motel. Would not discuss why I was out there and was told they are completely booked and cannot even remotely consider moving me. Accepted the room given me. Returned from a ride the next day and while approaching my room, was asked by a motel staffer if I am the group moving to a room in front of the motel. I said no, but was infuriated to learn someone in another family room close by, was being moved towards the front (where my buddies are). Won't be staying there again.
Clean, safe, large rooms with comfortable bed. We were impressed with the hotel for the price, only would like to see a refrigerator and maybe a microwave. I look for ease of parking safety and a chair in room all were good.
Overpaid for what we got. Lots of noise. Bought a fan Walmart to help cover it up Got a card that offered u 2 choices for breakfast the other things on the card were just for looks. Restaurant said they do not them. Almost 20 people being waited on BY ONE PERSON. Room has a smell. Bought a spay at Walmart to help cover that up. Canceled our last night and went to Waco B.W. South. MAN what A DIFFERENCE
Amazing staff from check-in to check-out. Wonderful location and very clean room. Exceptional breakfast the following morning. Comfortable beds - slept like a baby. Will stay here again in Kerrville. A++++ rating
I have stayed at Sunday House numerous time for motorcycle rallies in the Texas Hill Country ... always pleased. The Bella Serra restaurant on site has a great complementary breakfast., and also very convenient for dinner.
Stopped in here to visit friends that were staying there as well. Hotel staff were able to put us in a room close to them that was nice. The room was very big and bed was comfortable. Check in was ok. Great place to stay and will be back. The breakfast is great as well as it in the on site restaurant you have a choice of 5 items not your regular continual breakfast. Nice touch.
This is was a very nice Best Western! We loved the pool area, it was so pretty! The free breakfast was a positive as well! The beds were a 7 on a scale of 1-10. Overall a very nice hotel, especially for the price!
At check-in we were given smoking room, even when he saw we were there with two little kids, and were told that since you booked through expedia this is what you get. Once we told we booked through best Western, he offered alternate non-smoking room. Breakfast was worst, they ran out of food by 8:00am and we were told it would charge extra even if we ask for alternates cereal, juices or even asking for tomatoes or onions on omlette - which is normal toppings. We opted IHOP for next day breakfast based on our experience. Worst experience ever.
Michael L, General Manager at Best Western Sunday House Inn, responded to this review
Thank you completing the survey. We apologize that we did not exceed your expectations during your stay with us. Your satisfaction is very important to us. We will use your feedback to implement improvements for all our guests. If I can provide assistance, as I hope we will have another chance to provide our superior service, please contact me directly by email to [email protected] yahoo.com.
This was a great stop after visiting Fredericksburg and before San Antonio. The room had the minimum basics but was clean and comfortable. Even though we could hear people walking in the room above us, it was quite after 10. The best thing was the RAIN HEAD in the shower. What a nice surprise!!!!! We don't mind the door to the outside. It made for easy unloading and reloading our stuff. Cathy as the front desk was so very nice and helpful. Thanks for a nice stay.
When visiting some friends in the Kerrville area, I looked at the available options, and the Best Western Sunday House was $50 per night cheaper than the nearby Hampton Inn and La Quinta. The fairly large room was clean and the bed was fine. Bathroom was functional. HVAC was one of those window units in the wall, so could be noisy when the fan would kick in. Some noise from the street, but nothing terrible. The included breakfast at an Italian restaurant connected to the Best Western was not my cup of tea. Guests have to sit down and be waited on, ordering from a small, set menu. Doesn't work at all if you are under any time constraint. One morning I asked if instead of the sit-down meal, I could get some yogurt. I was told that they don't serve yogurt.
The location is not bad if you are planning day trips to Fredericksburg or any other places in the Hill Country. The hotel looks rundown but the room was spacious and clean. Room service was quite good. All in all, decent budget option.
Stay here monthly, very clean , friendly staff, excellent place. Travel to Kerrville Texas and stay at the Sunday house EVERY time! Tried other establishments and this beats them all. If your into a great breakfast , next door for the complementary meal is hard to beat!
We had to book this hotel last-minute, so we were unsure what we would find when we got there. It was lovely! The staff was helpful and friendly. The rooms were extremely clean and spacious, and the breakfast the next morning was great. Gary at the front desk was very helpful when we arrived. After a stressful trip and lots of frustration that day, finding this wonderful hotel was a real treat!
Nice place, good location, Clean rooms, Spacious. Nice pool area if you need it. Close to eating , shopping. Watch your speed. Close to scenic drives to the Hunt area and to downtown Fredricksburg. " old German town and shopping.
When I asked for a call from the manager at checkout over the toxicity of black mold, the clerk told me they would not adjust the bill. Seriously?? I was worried about their guest's health, not the few bucks! Never again!!
I stay at Best Western properties and normally have good experiences. I made an assumption that all BW properties have inside rooms. This hotel has outside rooms that I don't prefer. This is an older hotel and some rooms smell very musty. The breakfast is across the parking lot in a restaurant that does not seem user friendly or set up for breakfast. It is not a serve yourself that is in most lobby eating areas. The restaurant was out of most items and only had one overworked server. We did not go back the second morning.
We stopped here for two nights I was pleasantly surprised by the hotel it's self the room was clean with a big comfy bed the breakfast was included and was ok not amazing but ok I did feel sorry for the waitress as there where a lot of tables and she was on her own so we did have to wait the only down side to the hotel was on the morning we where leaving I found the towels covered in red ants needless to say I didn't use the towels but I would say over all for what we paid it was a good hotel I would stop there again just check the towels first.
Nice room great price check in was fast rooms where big lots of room a real breakfast yummy :) close to food gas and highway Italian restaurant walking distance great food Mexican restaurant two blocks away great food check out was great but sad had to go.
Extremely rude waitress at attached restaurant that supplies so called made -to -order breakfast. After we complained about very limited food selection, cold tasteless food, forgotten drinks, and sticky syrup bottle that made my napkin stick to my fingers she said " If you don't like it here , don't come back". Then I heard her say to a co-worker " I'm not f-----g waiting on her ever again!" Also, the ancient air-conditioner in the room did not work. so, as I said in my review title - NEVER AGAIN!
Michael L, General Manager at Best Western Sunday House Inn, responded to this review
Thank you for the information. Our guests' satisfaction is important to us. Disciplinary actions are being taken for the inappropriate behavior you experienced. If I can be of further assistance please email me directly to [email protected]
... and in good shape. However, service at the front desk was poor. The desk clerk starting Friday morning promised to look for a cancellation so we could stay over Thanksgiving night and said she would notify the other shifts and days. Came Wednesday, and a different clerk told us that there were openings, but we had already made a reservation elsewhere we couldn't cancel. That desk clerk told us she had never heard of our request, either verbally or by a note.
Michael L, General Manager at Best Western Sunday House Inn, responded to this review
On behalf of our entire team I do apologize for not exceeding your expectations. We value your satisfaction. I hope that you will consider us again and allow us to provide you with a superior experience. Please feel free to contact me directly via email [email protected]
Great location, nice clean roomy room. Convenient parking close to room. Comfortable bed, ample vanity area, nice size towels. Our choice to stay in Kerrville rather than Fredricksburg. Half the price and not a long drive to FBG.
Checked prices and ratings at other hotels in the area. This was by far the best deal I could find. Room was clean and upon arrival staff worked with me to change to a room where I could park my motorcycle directly outside my door.
Check in was very slow due to using a Best Western gift card for partial payment of the room. We had requested on our reservation a first floor room, but apparently it wasn't available and there was not an elevator to the 2nd floor. However, the staff did carry my suitcase up the stairs. The room was huge. The room was very spacious, but the decor looked business like instead of warm and comfortable. We paid extra to have a refrigerator and microwave in the room, which I think should come standard. The showerhead had a leak that made it squirt out in all directions instead of just down. The comfort of the bed was average. The biggest disappointment was the restaurant next door for breakfast. Instead of having a continental breakfast at the hotel, there was a free breakfast at the restaurant. This would have been okay except the restaurant was out of almost everything that was on their menu. They were out of fruit, yogurt, pastries, and oatmeal. I ended up having pancakes and bacon and the pancakes were served barely warm and the bacon was almost burnt. The restaurant didn't open until 7 a.m. and the service was so slow. We were in the restaurant for about an hour. When we came downstairs in the morning from our hotel room, we were greeted by the smell of cigarettes because one of the staff was smoking right by the building. The smoking area should be away from the building or not at all.
Best Western hotel members are very satisfying in overall experience and value. Hotels run the gamut from excellent quality to good and serviceable. You get what you expect. This hotel offers good quality for the price.
We've stayed here for many years and have always loved the authentic Hill Country feeling, warm friendly staff & huge We've stayed here many times and have always enjoyed the spacious rooms, authentic Hill Country feel, and warm friendly staff. This time we were happily surprised with one of their newly remodeled rooms. Best value in Kerrville, IMHO.
The Best Western Sunday House Inn in Kerrville, TX had clean, comfortable accommodations. We also received a cooked to order breakfast, which was part of the room rate, at the restaurant next door. It was a very good night's rest after a long road trip.
We stayed 2 nights at this Best Western location in Kerrville. It seemed to be older than other Best Westerns around the country and we noticed that there was not a refrigerator in the room. No big deal really, but all other Best Westerns we stayed in did. This hotel could use a little updating, but overall still pretty good.
Had not intended on staying in Kerrville but rental moving van broke down on interstate. Handled the reservation over the phone and was very friendly and accommodating. Was not able to park van near room as they gave me a room that faced the courtyard. But they have a large front lot and was able to park the van under a light. Room was large and spacious for motel rooms. Breakfast (complementary) was at restaurant next door, think it was because I was a rewards member, but very good. Would recommend hotel for a medium to low priced stay.
The room was clean, but there was a slight musty smell. The double queen room was spacious and the beds were comfortable. The bathroom was also very clean. Ice machines were close and convenient. Three adult sisters were on this trip and we only stayed one night. We just felt the price was a little high for a room that was damp and musty smelling.
This hotel had no Disability access except a few ground floor room which were not available. NO hotel write up disclosed that! I had no choice but take the room as there were no others available. I just had knee surgery that did not go well and had to climb the stairs with luggage even though I protested. Hotel staff just shrugged their shoulders. NO GOOD.
Michael L, Manager at Best Western Sunday House Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly by emailing [email protected]
Booked online on last minute basis and when arrived at hotel was kept waiting in lobby until hotel computer had reservation on line although they already had fax confirmation of reservation : hotel admin is more important than customer it seems Hotel is far from city center, otherwise comfortable rooms. Bit noisy from nearby highway, very loud airco and not much to do in vicinity.
Michael L, Manager at Best Western Sunday House Inn, responded to this review
We apologize for not meeting your expectations. We value your feed back and want to provide a superior stay for all of our guests. Please feel free to contact me directly by emailing [email protected]
Great hotel for the price. This is an older hotel, but well kept. A beautiful courtyard and swimming pool. TV was small, but you need to get out and see the country anyway. Breakfast was in a restaurant on the property and was good. Staff was friendly and internet fast.
There were approx 22 people in our group and we all enjoyed staying at the Best Western in Kerrville. The people were friendly, the rooms were clean and it was close to gas stations and restaurants. Will definitely stay there again.
we had to leave early due to a family emergency and was not refunded any partial payment at all, the beds were extremely uncomfortable, the beds were not made when we came back from Oktoberfest, the bathroom was straightened up but toliet paper was not refilled, we only had 1/4 of the roll left. The room had a stale funny smell.. It just wasn't a pleasant visit.
Michael L, General Manager at Best Western Sunday House Inn, responded to this review
WE apologize for not meeting your expectations. Please feel free to contact me via email to [email protected] We value your feed back and wish to ensure a more superior stay for all our guests
Made a quick trip to San Antonio and back to Kerrville to spent the night, before making the trip home. First time staying here and I promise I will stay again, got 2 rooms and they were clean well appointed. Staff was polite and informative
I have stayed in Kerrville a long time ago but not at Best Western. I had to go to San Antonio, 3 hours from my home, for a job interview and drug test in one day. I was kept late. I'm not familiar with the city and my plans was to stay in Kerrville on my way home. I've always like Best Western in other cities - have membership. I was too tired and exhausted to find a better price for a good night sleep. I was awoken semi-consciously around midnight with a loud chirp. This constantly went throughout the night every 5-15 minutes. I was too exhausted to figure out where that sound was coming from. Finally, woke up around 4-5 am, still tired and tried to find the sound source. It was the smoke detector - batteries. I'm not happy to not get enough sleep and went to the desk to complain. He offered another room, but I can't go back to sleep. I missed breakfast that was offered and it doesn't start till 7 and I left at 5 to try to get back home. It was dangerous that I did get sleepy driving a little ways further. At least I could have gotten a reimbursement for this total waste of sleep... Not the desk clerk's fault.
Michael L, General Manager at Best Western Sunday House Inn, responded to this review
Thank you for giving us your feedback. Please allow us to provide a more excellent service to you. Please do not hesitate to email me at [email protected]
Our room was exceptionally large the king bed looked small in there. It was obvious that some remodeling had been done as the bathtub fixtures were not flush with the wall. Dogs up to eighty pounds are acceptable and that was my main reason for choosing this motel. My partner had stayed here years ago and still loved it.
Good place to stay. Easy check in, clean room, ours was very spacious. Bathroom was clean. The free breakfast at the near by restaurant was also great. A cooked to order hot breakfast beats a muffin anytime! Thank you BW for making our trip a comfortable one.
This hotel is very tired and dated in the rooms. Disappointed in the property's condition. Staff was very pleasant and helpful, but the property desperately needs an update and refreshing. I have come to expect more from BW in my travels.
We were working on our cabin in Rocksprings and the generator broke. 100+ temperatures was too much. We had our dog so thought good choices would be limited. BW Sunday House was perfect- clean room, hot showers, friendly and helpful desk staff. Our room was on ground floor, facing street, but surprisingly it was quiet. The free breakfasts were delicious in the restaurant just steps away. I wish the hotel had had vending nearby- if it did, i didnt see it. I would stay here again when in Kerrville area.
I have stayed at this hotel 27 Saturday nights in a row and other nights as well. The hotel is an average, well located one. However, the welcome and attention I receive from the desk clerks is unbelievably nice! The are warm, friendly and welcoming. One night I left my hometown later than usual. When I arrived after 11PM, I was told they were worried about me and about to call my cell phone to see if I was alright. They make my reservations for me a month ahead and give me the same room every time. They are the reason I am loyal to this hotel.
If you have stayed at a few hotel/motels across the US you will know that they all blend into one characterless image after a while and it's difficult to tell one from the other. Sunday House is a little different, the lobby has a little of a log cabin character, ok don't get too excited, I don't think it will wow you but it will at least give a reference point when you try to think back to where you stayed in Kerrville. The rooms are a decent size and clean and service was good. Would stay here again for sure.
We were late getting in and the gentleman who checked us in was still able to locate us a downstairs room. The room was very clean and the beds were comfortable. The bathroom had a wonderful shower with the large shower head and plenty of hot water! the only thing missing was a fridge and microwave.
Decent property. Well insulated comfortable rooms. Pool. Has actual cooked complimentary breakfast until 10:30 at the Italian Restaurant in front. I would stay here again. It is located pretty north-central, and most amenities can be found on Medina hwy. to it's south(Hwy. 16). There is also an excellent natural food store a short distance away.
Well, we had roaches in the bathroom floor, the shower leaked in the walls because the carpet right next to the bathroom was soaking wet after each time we used the shower. There was soap scum on the shower head and the coach was ripped. The room was huge which isn't something to gripe about but the TV was 26 inches which made it hard to see. The shower liner was on inside out and it kept hugging you when you showered and the sink's water pressure was very low. Also, we had vouchers for breakfast at the restaurant next door and it was awful! The potatoes were cold and it was not fresh food at all!
Michael L, General Manager at Best Western Sunday House Inn, responded to this review
We apologize for not exceeding your expectations. We do value your feedback and use it to ensure that our guests do have a superior experience. Please feel free to contact us by email at [email protected]
They had no refrigerator and no microwave my daughter is one and still drinks milk, her milk went bad there was no place for me to store it. The staff was very rude when I walked into the lobby. I will not stay there again. Check out was fine, the gentleman was nice.
Michael L, Manager at Best Western Sunday House Inn, responded to this review
We are so sorry to hear of your stay with us. We do not have microwaves and refrigerators in all of our rooms however will do our best to provide one when requested. We would appreciate a little more info about your stay with us. If you could email us at [email protected] it would be greatly appreciated.
We got to this hotel at 11;15pm the desk clerk was busy with others checking in was helpful when it was my turn gave good directions for parking and location of the room. Room was very Hot it was 1:00am before it cooled down enough for us to go to sleep, room was clean bed was comfortable. They do not have a breakfast buffet there is a restaurant on property you have 3 choice for breakfast menu and if you want a juice and a milk or coffee you are charged for one food was good I just prefer the buffet it has more selections and you can drink as much and whatever you want.
My stay at this hotel was great I got a good nights rest in a very spacious rooms. The only downside is that breakfast is served in the restaurant next door which isn't a problem but it isn't served till 7:00 am.
Right by the freeway but has the charm of an older property with personality, especially the big oak trees and the pool area. Great for passing through or staying in town. Thank you Best Western for not replacing it with a boiler plate property.
Hotel is a bit outdated and could use renovation. The room was basic. I was given a room right by the parking lot, which was too loud. They only had one person at the front desk although it was busy, so I had to wait a while to get checked in. I wouldn't stay here again if in town.
Large well-appointed room with a nice view of the courtyard and pool. Very quiet, never heard any other guest or those using the pool. Easy access from interstate. Very friendly staff. Rather than having a continental breakfast in the hotel, was given coupons for free restaurant in the restaurant next door. Food and service was good.
always try to stay at BW. Most of the time never disappointed. always clean and affordable. never in a bad area where I have to be concerned about my vehicle, or walking my dog. I only stay somewhere else if a BW is not in the area.
This is the worst experience ever at a hotel. My thanks for being a Gold Reward member. Stinky room. No refrigerator, No microwave, blood on floor of bathroom, Sink would not drain. Pool out of service in 107 degree weather. Don't ever think you will be rewarded for collecting enough points for a "free" night with the hotel chain. You will be given the most defective room on the property as a thank you.
Michael L, Manager at Best Western Sunday House Inn, responded to this review
We are sorry to hear of the experience you had while staying with us. I have reviewed your comments with all of our staff. We do value your Rewards membership and do hope that you will give us another chance when you are in the area again. If you could email us at [email protected] with a little more information we would appreciate it.
We enjoyed the pool and the breakfast, the room was very quiet and comfortable with plenty of room for the family. While we were there we had a medical emergency and Jodi helped us with direction to the ER which was very helpful.
Good value for the money, Great Italian food restaurant on site. Try the Ribeye Marsalas. Free breakfast. Cracker Barrel right next door. Peaceful Pool inside of a courtyard area surrounded by huge oak trees. helpful , nice staff.
Unfriendly staff member at chexk in. Rooms were dated and in need of maintinence. Was sold suites when other rooms were available (I put that on the Best Western reservation rep) Not a terrible location, prooerty, or experience. Just not what I expect from a Best Western
This hotel was a nice place to stay. The room was updated, clean and large. It was facing a nice pool with large, well groomed oak trees in the courtyard. It is a bike friendly hotel as well. Prices are average for BW and the Kerrville area. The only reason I did not give 5 stars is the breakfast they offer is through an Italian restaurant which is conveniently located almost in their parking lot. When I went in for breakfast, they only had bananas left for fruit...I did get coffee though. There is a Cracker Barrel right next door, so this is not a huge issue. Otherwise this is a great place to stay. Highly recommended.
We stayed at an end room, which was huge! My kids could spread out their toys and there was plenty of room for us to walk around. Pool was clean but a bit cloudy. I'm guessing it was just cleaned. Bedding and towels were a crisp white.
Nice, clean place. The breakfast was at a local restaurant, which was a nice change. It was very good and service was great. Most of the Best Western hotels we have been staying in had refrigerators in the room, this one did not. It's not a deal breaker, but it would have been nice to have.
The Kerrville Best Wester has a beautiful pool area--spectacular with large trees. If the weather had cooperated we would have enjoyed relaxing poolside. The roos are up-to-date, and a REAL breakfast is served at the restaurant next door--so much better than the usual "make your own waffle" breakfast!
The Best Western Kerrville was a pleasant experience...the room was very clean, comfortable bed and nice sitting area. We experienced no problems at all except for breakfast..I would have preferred a Best Western Breakfast, but what we had was breakfast at the Italian Restaurant next door. There was no "personal touches", just put the order on the table and leave us to our own devices...we did this for two of the three mornings but were never asked is everything was ok or if we would like more coffee, etc. I even placed my empty cup closer to the edge of the table hoping to get someone's attention but to no avail. I realize this is not Best Western's fault but perhaps they could speak to the Restaurant Staff about their abrupt hospitality. I probably will not be dining at that restaurant again.
The hotel is easily located. The rooms are clean and large. We travel with our dog who was graciously accepted to stay here. There were plenty of places to walk the the dog. Liked the first floor room which had a doorway opening to our car parked in front of it. The room was not the most modern, but it was clean and three was plenty of room to move around it. The free included breakfast was made to order at the restaurant next door and it was fresh, hot and fast. I would recommend this hotel.
Pleasant surprise for an older huge quiet room architecture typical of Best Westerns in the 1960's. Great linen, bath towels, and really clean - all at a great price. Plus always freshly made assorted coffees in the lobby.
Nice older hotel. Seems to have an ongoing update plan. King bed was terrible. First night crickets in the room kept me awake, and there was very low water pressure at the sink. Both items were addressed by the staff the next day and I had no more problems. Stayed 4 consecutive nights.
I'm not a big fan of Best westerns but this was a clean place to stay. I think for what you get with Best Westerns they are over priced with the quality of the hotel. I was on a motorcycle trip with others and did not make the reservations but it was clean and slept good for a night. The breakfast was free at the restaurant right in front. Got to pick from three items it was not bad either.
Just got home from a 2 night trip to the Hill Country. Wednesday night was spent at the Johnson City Best Western and Thursday night at the Kerrville Sunday House. We had never stayed at the Sunday House before and were very pleased with our visit and room. We were in 118 which is right next to the swimming pool. The room was huge and very clean. I think Best Western's new look and rebranding will serve them well. Looking forward to another visit to the Sunday House.
We are a family of four and stayed here for one night. The upside..The location was perfect, room was ok, good size with comfortable beds and our kids enjoyed the pool after a long day of driving. The downside the carpet in the rooms they need a good clean..Very sticky, so sticky we couldn't take our shoes off. Breakfast was included and was quite nice next door in the Italian restaurant. For the price this place was fine for a night.
Leisure weekend here and it was mostly quiet. The furniture and bed could have been little more comfortable. The room was spacious. The staff was friendly. We would stay here again and recommend to others.
We stopped here for the night while driving through Texas. This was a great place to relax after a long day on the road. The rooms are large and comfortable. We had a courtyard view and were able to relax by the pool. Even though it is close to the interstate you can't hear the road noise in the room. The Italian restaurant next door is delicious and affordable. The breakfast is really good as well.
Value and cleanliness of hotel are great. Staff were very helpful. Many motorcycle riders stay here, and pull their bikes on the inside courtyard walkways, blocking them partially. They are not rowdy bikers, but some bikes are loud and I found one guy leaning against my car as they were standing the parking lot talking and looking at their bikes parked next to me. Breakfast is included with your room, and is provided in the adjacent Italian restaurant. They only had two waiters for free breakfast for a full hotel, and guys were running. Some waited an hour for their food which was cold by the time they got it. Bacon was funky, and sausage on day two had some chunks of bone like material in it. hash browns cold were both days.
My wife and I spent several days at the Sunday House Inn. The room was clean and comfortable but the furnishings need to be updated. The staff and warm and very acommodating. We enjoyed our stay! Would consider staying here again if in the area.
Our Jaguar car club had a weekend planned in Kerrville. The hotel reserved a block of rooms and everyone who wanted to attend were accommodated. The staff & service was very good, the rooms nice and clean. The only negative was the restaurant next door (not affiliated with BW) that we were provided breakfast vouchers. They were understaffed for the number of guests being served. Other than that, it was a very pleasant experience.
Rooms are large and clean. Shower is the best. The place is pretty funky but well worth the stay. They even include a "restaurant" breakfast in a separate dining room; 3 choice menu and waiter/waitress service. You can't beat this place anywhere on the road. This is my second visit. I'll be back in Kerrville next year and it's not hard to guess where I'll be staying.
Outdated and uninviting. Breakfast Is in the adjacent restaurant if you are not an early riser. Il-equitted and poorly trained staff. Could not get the musty aroma from my room. Tiny bath room, plenty of hot water in the shower. The web site does not accurately portray this facility. Just an old BW motel.
The room was HUGE. Not the most comfortable bed in the world, but not bad at all. The best part was the breakfast in the morning. Instead of your normal continental breakfast, you go next door to a little restaurant and get a nice hot breakfast for free.
This Best Western is an awesome place to stay.I stay here a lot and they do everything they can to make your stay enjoyable. Katherine always does an awesome job trying to accomodate your needs and the room you ask for.She does an awesome job.Nice and clean Best Western.
My husband and I stayed here with our 3 small dogs. We chose this hotel because of their lenient pet policy. The room was quite large with 2 queen beds, clean and quiet. It was a rainy weekend so no one was using the beautiful courtyard and pool. The free breakfast was fantastic. It is a cooked to order breakfast at the Italian restaurant across the parking lot from the hotel. Will definitely stay here again!
Spent the weekend for market days, king suite, rather large room. Bathroom air return was hanging out of the room. Room had a balcony but didn't use. Hotel supplied breakfast at Italian restaurant next door. Would stay again
Came to Texas (from Maine) to visit with friends and see a little of the state. Kerrville was our destination as we wanted to see the National Center of American Western Art and The Coming King Sculpture and Prayer Garden. We'd made a reservation while on the road on Friday night for 2 nights. Check-in was quick and easy. The room was quite large and clean. As previously mentioned by other reviewers the water was hot and the pressure was nice and strong. Beds are adequate. Breakfast was just ok at the restaurant next door; our choices are 2 eggs, choice of bacon or sausage, toast and potatoes or a short stack of pancakes, bacon or sausage or cold cereal and something else. But it's free and the eggs were cooked well, so I can't complain. I'm not in the industry, but I can't believe a buffet wouldn't be more practical and cheaper. All in all, would definitely stay there again if I were in the area
We had 2 rooms booked for 3 days as we had family business. I ask for bottom floor due to my 91 y/o mother and NO SMOKING. We received 2 rooms on bottom floor but one of the rooms was marked " no smoking" but was hard to breathe in because of the smoke leftovers and the perfumed spray used to try to cover the smoke. Other than that the rooms were great. When we left I forgot to get my mothers pillow she sleeps on--has for years! It was a special pillow. We called back and they had nit found the pillow but would look for it. We left our address just in case---a week later the pillow arrived at our home. Surprise!!! Free breakfast at nearby cafe was great. We I'll stay again but will be more picky over room.
I chose this property based on its individual look as well as generally positive reviews here on TripAdvisor. This is one of those 1960s-1970s-type properties that was built to reflect its setting, vs. being a new "brand box" that could be anywhere. The exterior is somewhat dated but the landscaping and the stone walls are beautiful. This is an exterior-corridor property, and being able to pull up to the room was a big plus. The 2-story lobby was also nice in a classic way (paneling, stone, wood, etc.) although there had been some updating done. While we were there the signage was being changed out to the new and boring blue and grey Best Western logo. So nondescript I almost passed the motel. The room was a very nice surprise. For one thing: it was huge. It felt 20 feet wide, almost double the width of many motel rooms. I liked the carpet and the big contemporary wooden headboards although they did show smudges. The beds were the poorest (softest) of my recent cross-country trip but I imagine they are being replaced with the overall renovation that is obviously going on. Everything else in the room was perfect. It was also very quiet. Didn't try breakfast but it is served in the adjacent Italian restaurant. I assume this is owned by the hotel and leased to someone else. Dinner here was OK. The pool area was nice with old oak trees. A good choice if you're looking for something a little different. The rooms were very nice and fresh and size-wise can't be beat. A good choice for a big family.
This was my first Motorcycle trip staying in Kerrville. I've been to the Hill Country several times, but we decided to branch out and ride all the best MC roads per Butler Maps and Kerrvill was in the center (also cheaper than Fredricksburg). Sunday House offered a HOG discount and the prices for a 4 night stay were outstanding. We arrived and all arrangements were in order. We were checked into room 114 quickly and efficiently. Ms Money was really helpful and cheerful. The Hotel is older, but very well maintained. I'm a Facilities guy so I notice everything. Rooms were very clean, fixtures were very nice for the rooms, water pressure and temperature for the shower was exceptional. Pillows were way better than I am accustomed to and sheets, carpet, window coverings all were really clean and immaculate. Rooms were quiet and we could park the bikes directly in front of our door. Bike towels were provided as a thoughtful touch. The free breakfast is mediocre as you go to the restaurant next door, but it was convenient and worked out fine. The Best Western Sunday House exceeded my expectations and most certainly provided exceptional value. I would highly recommend this establishment for anyone considering a well spread out motorcycle adventure.
Let's start with the good.....very very large rooms. Extremely friendly staff. Nice pool area. Now the not so good. Toliet ran the whole time we were there even after reporting it. The ac was extremely noisy. The coke machine was out.
The Best Western in Kerrville is well suited for motorcycle rallies; easy access to the "Twisted Sisters" (highways 335, 336, 337) and other good roads. Moderately priced, it is a good value for splitting room cost. I enjoy the complementary breakfast at the Italian restaurant next door; also easy to grab a pizza for your group while hanging around the pool area telling lies.
Rooms clean, ours didn't have a microwave or frig, i had to go get shampoo, but for people riding motorcycles they have buckets of rags to wipe your bike down with. You get voucher for a full breakfast at the restaurant next door. Cracker barrel one building down, good location. Front desk personal very friendly and helpful. Id stay here again.
great place-stay there often getting tired of surveys-think they should be eliminated--will not respond to one again--too many stupid constraints and requests makes the whole experience suck will not contribute to tripadvisor again nor pay attention to their information assuming others are also tired of their BS
We got into town about noon, and the front desk was very friendly, and we were able to get into the room at that time.. No issues with getting in early. The room was very convenient to parking, and near a very established pool, The AC was super cold.. a good thing in Texas, and they offered a full breakfast, from a set menu at the cafe that was attached.. the cafe food was good, and free is a good price.. I have no problems staying here again
this hotel has been updated since I stayed there last. It was a pleasant suprise. I was there with 3 of my grandchildren and we were given a courtyard view. the courtyard is very nice and peaceful. the pool area is wonderful. the hotel is pet friendly. I enjoyed my stay
This property is older, has no elevator, the exterior was in the process of being replaced and there are no refrigerators or microwaves in the rooms even though there are obvious areas where they either were located before and were taken out or they are going to be placed there again. I personally like the loud window ac units - they provide the white noise I need to sleep. The breakfast they offer is at the restaurant next door and guests get only three choices. Get your coffee from the front desk and take it with you because the breakfast does not include any drinks. I didn't eat there but my husband did and said he paid $3.25 for a glass of orange juice.. Ridiculous. The front desk personnel were very friendly and heated up something for me in their microwave but not having one in the room was very inconvenient. I think there are better options in town..we stayed here for the BW points but if I had to do it over again I would stay somewhere else.
We stayed here at the Sunday house because we had stayed here before and liked the place. The big oak trees by the pool, made for a nice afternoon of relaxing. Everything was good, and we will stay here again when we are out this way.
Upon entering the office area, we were greeted with a sincere welcome. When we entered our room, I did 2 things I always do. Check the mattress and pillows and then check the shower pressure. The mattress was very comfortable and the pillows were soft. The shower was perfect. As we walked to the pool, one of the housekeeping ladies asked if we needed any additional supplies for the room. We had already checked things out and thanked her, but we were fine. The complimentary breakfast was not served in the office area, but in a restaurant that shares the same parking area. It was a regular breakfast!
For over $100 a night it would have been nice to have a refrigerator and/or a microwave. I've stayed in motels that were much cheaper with more to offer. The hotel is undergoing renovation and hopefully there will be upgrades but the room rate should be discounted if amenities are not available.
Hair on the sheets. Beds are shaky so if you're with your partner you will weak up every time they turn over. Not enough parking in the back. Had to park up front and walk all the way to the back up steps past the pool. The breakfast which is next door at the restaurant, doesn't include a drink and they don't tell you that a glass of milk costs as much as a gallon of milk. $3.29 for milk. And no free refills cause I was about to drink a gallon.
Michael L, Guest Relations Manager at BEST WESTERN Sunday House Inn, responded to this review
Thank you for taking the time to tell us of your experience. If you could email us at [email protected], we would like to hear more about the problems you incurred with us. Look forward to hearing back from you.
This hotel is a great place to stay when we are in the Kerrville area The rooms are clean and well appointed. There was a supply of coffee that started our morning out right. The courtyard by the pool is nice and relaxing.
The price charged for this room is too high. The hotel needs to be updated. The breakfast offered is next door at a restaurant. I prefer a buffet in the hotel. Coffee is not included in the meal. I had a problem with the bath tub and the desk clerk didn't know what to do. I asked for a different room which they gave me.
This Hotel is not much different from others. it has it good, and very good points. the rooms are clean and comfortable, and big, they are big enough for ice box and microwave but did not have them which was a surprise but did not expect when I got there, the main problem I have is the shower, all hotels want to save water and use the heads that do. this shower head was big and the water really only trickle out, worst shower ever.
My husband and I spent 2 nights; staff was friendly and professional. Morning coffee around the pool is recommended. Our room was clean, bed was firm, and guests can park close to their rooms. Breakfast was simply okay, nothing more. If you are going to have coffee with your meal, get it at the motel office at bring it with you; that way it costs you nothing and the coffee is better. Overall, we enjoyed our stay.
The front desk girl when we checked in we not very nice at all. The room was roomy, clean, and the beds were comfortable. There was no refrigerator or microwave. Also, the breakfast isn't completely free. You have to pay for your drinks. That's crazy! Overall we enjoyed our stay and would stay again.
Older hotel. NO ELEVATORS. Must climb steps so recommend you get 1st floor. Drive up outdoor access to rooms. Staff great. Restaurant hads changed so voucher gets you little. Bar next door, so no driving. Close to Guadalupe and many of the rivers. Pool can be a little chilly due to beautiful tree shade, but nicely kept. Staff is great.
Lots of ants, big and little. This is probably due to recent rains, but were in both rooms that I was offered. No real problem, but not comfortable. Otherwise, the rooms were very large and comfortable. Very good stay.
This hotel has spacious rooms, comfortable beds, friendly and helpful staff that seem to genuinely cared about how your stay goes. Tim was very enthusiastic and helpful when it came time to choose a place for dinner. He also went out of his way to change my room type to accommodate my request for a smoking room (I was totally joking --thats the funny part! I didn't even know smoking rooms still existed!!!). The rooms were very clean with awesome beds. There were only a couple of issues I had with this hotel. First, the limited amount of coffee served in the lobby (most Best Westerns have the 24/7 coffee station that is "never-ending"). This hotel's biggest downfall though? The "free" breakfast. It was a HUGE disappointment! I didn't even bother to walk over to the restaurant that serves the three choices I was given (the fact that I would have had to buy a beverage and tip the server was not, in my eyes, worth what would no doubt have been a so-so meal at best. With so many of the Best Westerns offering a full hot breakfast that is served buffet style, this deviation from the "norm" was noticed much more intensely.
Guests from 2nd floor were extremely loud from 10 to mid-night. We did not sleep until after they passed out. My family and I were not happy with the guests above. I guess I should have complained to the front desk but there was no one at the front desk when we left.
Hotel was o.k., breakfast consisted of choice of one item and coffee and milk was $6.00 plus tip. Other than that the hotel was a good value for the $89.00 plus tax. Location off the freeway was good and the staff was good. For a family of 4 having drinks ( milk , coffee and juice ) with your breakfast would run $25.to $30 extra plus tip. Not a deal.
The room was great, clean, overlooked the pool with plenty of room. Breakfast was delicious with very friendly people. The office staff of the hotel were very helpful and always had a smile on their face. Will definitely stay here again. We have stayed at this hotel four times now.
While driving cross country from LA to FL we stopped here for the night not knowing the area or the town. I am so glad we did. The town and the hotel were exactly what we needed. If we ever make the drive again I will stay here again.
The rooms are large and the beds are comfortable. The pool is very nice. The price includes breakfast, which was very good. We stayed in room 130 it was close to the pool but there was no noise to keep us awake. I would stay there again. The hotel excepts pets so if you are traveling with your pets and need a place to stay, this is a good choice.
My family and I have stayed at this hotel several times in the past and have always been more than satisfied with all aspects of service, cleanliness, convenience and price. When we left on Monday, July 18, my 13 yo granddaughter said "When we come to Kerrville, let's always stay here!" We all enjoyed the beautiful pool area, the good cooked to order breakfast and the cool, large rooms. Older facility but well maintained and spacious.
Everything was just great. Motel was very clean and beds were comfortable. Staff was great. Breakfast was free but had to pay for any drinks you wanted except water. I went there with a friend and my son to ride the Hill Country on motorcycles witch I enjoyed.
Best Western Sunday house was nice with a large room and a comfortable King bed. We were on the back side of the hotel and it was very quiet. There is an Italian restaurant immediately next door with good food and free breakfast for hotel guests. The pool is nice with many pool chairs. My only complaint was that all of the ice machines we tried were out of order so we had to go to the front desk to get ice.
Recently we were unable to book our goto Hotel in Kerrville due to a change in our schedule. I am tired of the Econo-Boxes that charge an arm and a leg on weekends, so I decided to try something new. The Best Western Sunday House Inn is situated on Texas-16 just after you cross I-10 coming into Kerrville. Since we had activities all over the hill country this was attractive to me. It had rooms for our Sunday to Friday stay for my wife and I and our friends, also important. It offered a 'free' Breakfast, check. The Property is set back a little from the road and goes up the Hill. I call it an Inn. Not quite a Motel, nor a Hotel. But it is good sized. All hotel room entrances were from the outside, Some faced the pool, some faced outward. Everyone in our group, faced outward. My wife's and my accommodations were on the 2nd floor. Sadly this place did not have an elevator, but we only had to unload once, so I made a few trips. SPECIAL NOTE: If stairs are a problem: 1st floor rooms can be requested in advance. If you cannot use stairs due to a disability, be sure and let them know at the time of reservation. Atmosphere Pool Area- The Pool Area is quite nice. Large Live Oaks provide ample shade from mid afternoon thru evening. Very limited furniture. The pool is typically very busy Friday - Sunday mid day. By then we had it to ourselves and used it for Happy Hour a couple of times during our stay. Breakfast- One of the Strangest ever setups: We were given coupons and we walked to the on property Restaurant that was roadside (Belle Sera - separate review). For the most part you had three breakfast options. Food was served warmly. The little woman that served us 4 days was very good. Her replacement was average and had hygiene issues. We learned the ropes on the first day: I ordered Coffee and Meal option #1, My Wife a Diet Coke and #1. I was billed for the Coffee, Coke and tax? $4.88, but the Breakfast was free! Not a big deal, but I did walk up to the lobby one day for coffee in protest! WIFI - worked flawlessly. I did not do much more than email (I was on vacation) so I didn't stress it. Cons: As is typical of some of the older Inn's that we have stayed at recently, 2nd floor accommodations do not have elevator access. Plan for it. The Breakfast arrangement is kind of weird. No fruit or pastries at Breakfast. (Subpar versus expectation at other BW hotels.) This breakfast could be easily fixed by creating a table with fruit and pastries for all to enjoy. Coffee and refills should be included and those that cannot drink coffee should have options. At least one drink for children. I can see charging for 2nd drink and milk etc. Conclusion: We found a viable alternative for accommodations when in Kerrville. I wish they would fix the breakfast. So not a bad stay. We might come back.
Great value. Long trip Conroe TX to Vegas. Left in the afternoon so knew we would not get far, and hadn't made a reservation. This hotel was a great find. Clean, reasonable rate. The Italian restaurant was terrific. Good food, good price, and quick. They also serve their breakfast there so its not one of those quicky breakfasts.
The rooms are clean. The staff is courteous. The location is interstate accessible. The parking is ample. The breakfast is limited but tasty. The room are spacious. The pool area is a nice oasis to relax and unwind. Some in our group complained about non smoking rooms that smelled of smoke. Overall our stay was acceptable.
We love this hotel. It has that Germany feel and is nice and cozy. The staff is great and willing to help always with a smile. The restaurant is quaint and the food is great. this place is great and we always make it our choice to stay while we visit the Kerrville area. thanks guys for the memories
Room was comfortable. Refrigerator in the room would have been nice. Other rooms had them but our didn't. Once we checked in we had to wait in the car for over 30 minutes for the maid to finish cleaning the room.
Stopped in for a quick overnight on my way out west. Motel is easy to find off I-10, and parking wasn't a problem. The building exterior and room interiors were all in serious need of repair/refurbishment (creaky/wobbly stairs, poor interior finishes in the room, old peeling paint, old windows, etc). Bed was okay, mattresses felt as old as the property. I don't think I'd stay here again in its current condition, but it was convenient.
This interesting hotel resembles a Swiss Chalet.It sits on a hill above the road which gives it extra privacy.The large courtyard is beautifully landscaped around an inviting swimming pool.The pleasant neighborhood is a perfect place to take a walk and stretch your legs. The room was large, clean and attractive. The staff were friendly and helpful. A special perk was the voucher for a free breakfast at the restaurant next door. You only pay for your beverage . Altogether a relaxing pleasant,experience.
The front desk staff is nice and friendly, however the rooms are in need of major repairs. Our carpet was filthy / sticky, and after walking on it for a few minutes, your feet were completely black. Not exactly what you want your 8 month old crawling on.
The rooms are reasonable and very big, would easily fit a larger family with blow up mattresses if needed without walking over each other. Would have liked a fridge in the room and extra blankets on the bed. AC definitely works quite well. I would recommend this property to others. Restaurant service staff could be better though as they didn't seem to care about service we received.
We were caught on a very busy week during a business trip across TX. We ended up making a last minute reservation. We did not know anything about this hotel. We were pleasantly surprises to find a very clean room,excellent bed and air conditioner. This is a quiet 2 story hotel with charm, beautiful courtyard and pool.They provide vouchers for a nice breakfast in the nearby restaurant. I would highly recommend this hotel.
Staff were very nice & professional, room was clean & motel was quiet, considering that they seemed to be pretty full during my stay. Breakfast was included, which was provided by an Italian restaurant located on property.
We visit Kerrville frequently and usually stay with family. However, on the occasional event those accommodations don't work out, we have stayed at various other locals. The Best Western Sunday house is one that I have been interested in staying in because it has a cute exterior that looks like an old German House. The room was very spacious, clean and comfortable. The instant we got there we were ready to jump in the pool that is surrounded by rooms and covered by nice large trees in courtyard. The pool was clean and had nice chairs. The people working the front desk were friendly and efficient. The beds were comfortable and the stay included breakfast at the next door Bella Sera restaurant that we weren't expecting. There were choices of 3 different breakfast meals one with eggs, bacon or sausage, potatoes, and toast. The second with pancakes and bacon or sausage and the third with cereal and fruit. The drinks were extra. My only semi-picky complaint was the coffee from the room that tasted funny, but that was easily rectified by getting coffee from the front desk. So far, the Sunday House Best Western has been our favorite place to stay in Kerrville. We will definitely stay there again.
A bit dated but clean. Definitely gives you the true feel of nearby Fredericksburg (Germantown). No elevator and outside facing rooms but it's reasonably priced with decent WiFi, free breakfast and a well maintained facilities. The AC Rocks! Would recommend. Just depends how much the $30+ difference is per night for a more updated hotel. Breakfast was good but drinks are not included.
Stayed here because the rooms were slightly cheaper than in Fredricksburg. The people were nice and accommodating. The room was very large , the bed was ok. The main thing that got me was the tree roaches, at night they are all around the pool and got into our room that was near the pool. Then the lights at night around the walkways were not on, we almost had a trip to the hospital because of that. All in all, it was not my worst experience, but not the best!
Highly recommended. Staff Superb, and go above and beyond, and extremely attentive. Room VERY clean and nice size. Everything needed is supplied. They have Wonderful linens. Courtyard gorgeous. Breakfast superb at the restaurant right in front. Can Not complain.
Little Pricey for the location. Breakfast is served at a restaurant next door (free except for tip). However the restaurant doesn't open until 7:00 AM. The rooms were basic and clean, no microwave or fridge, however. The road noise was minimal, you are away from I-10 enough and the road in front of the hotel was not too noisy. There was a pool and courtyard that we did not get to enjoy, and there were rooms surrounding the pool that were likely quieter, but I didn't know to ask. The staff were nice enough, and check out was quick.
Kerrville is a lovely town. Be sure to visit the "The King is Coming" statue and cross exhibit on top of the hill off I-10! Very worth while, great views too. We enjoyed out stay at the BW Sunday House and visiting family. The breakfast coupons for every night's stay was very nice. The Restaurant had great staff and the meal was delicious!
Rooms need updating - very Spartan and poor décor. The bed was comfortable and we had to change from one room because of the awful smoke smell even though it said "no smoking" - we did get moved into a room that did not smell of smoke..
We arrived from working the weekend and racing the rain. We had a king suite which we like for the extra space. The bed was comfortable, and the room was more than adequate. The next time I am in Kerrville, I will stay here!
Good clean hotel in great location, excellent value for the money, loved the cooked to order breakfast! Rooms were very spacious and clean. Close proximity to restaurants, Kerrville Folk Festival, Kerrville Market days. Great for families, friends, bikers.
The Best Western Sunday House in Kerrville, TX. Is located centrally in Hill Country. A wonderful property with plenty of room choices. They do offer pet friendly and smoking rooms to make travel there very comfortable. The Bella Sera Restaurant is on the adjoining property, where the complimentary breakfast is served. It also has an excellent Italian lunch and dinner menu.
This is our third time to stay at this place.The rooms are clean, it's quiet and the staff is friendly.Great location.If you have a request they will work with you.We will always stay there.We were able to check in a little early as we have a Siberian Husky and we wanted to get him in the room so he would be cool.The people at the Ft.desk are very nice and helpful.There is a McDonalds on one side and a Cracker Barrel on the other.It's just a great place to stay.
Wanted a place for the night in close proximity to I-10. BW Sunday House filled the bill. Good proximty to fuel and dining. Highly recommend the Cowboy Steak House on Main Street in Kerrville. Have stayed in Kerrville a coule times in the past year and find it has good ammenities as well as goo proximity to Federicksburg, San Antonio, and (in a pinch) Houston. But really, life's to short to drive through Houston.
Hats off to this hotel for a wonderful stay. Clean, tidy, spacious room. Unique breakfast option of breakfast at adjacent restaurant who cooks your breakfast selection (included in room rate) for you. Tiffany, the office clerk manager, was extremely kind and helpful with good tips on where to go and what to see. We had a great stay.
While the rooms are very spacious and the pool area is beautiful, the furnishings are worn, bed was stiff, and we had trouble sleeping due to noise from the highway nearby. In addition, the handle on the toilet in our room was broken. I can't say enough good things about the staff, they were very friendly and accommodating! However, I will likely try a different hotel (there seem to be quite a few at the same price point) next time I visit Kerrville.
While the rooms at the Sunday House are older, they are LARGER, the wi-fi has been updated as well as the TV's and the faucets. The beds were older but still very comfortable and the linens were fresh and all washed including the "new" washable bed spread...The staff is attentive, and the overall good quality of the rooms is consistent and offered at a fair price. The breakfast is the most enjoyable part of the stay- since it is served at Bella Serra next door where there is more room (no more elbow to elbow- "fight for your waffle and stale cold cereal" problems, the food is fresh and hot when delivered by a waiter to your table... You do have to pay for your drinks and leave a gratuity but it is still less than buying your own breakfast. I had asked for a shower chair and the staff gave us a completely accessible room- good attention to detail, and professional and friendly! We will stay again.
This hotel is a great place to stay as we travel to the area on motorcycles several times a year. The rooms are very well appointed and comfortable. The breakfast was great. Courtyard was very comfortable.
Large, spacious rooms. A friendly staff. And a quiet setting just a block or two from the I-10. I've been staying at this hotel for years, every time I travel through the area. It just feels like home to me. And a major plus: it's dog friendly. The city itself offers many amenities, including an excellent dog park on the Guadalupe River.
Pet friendly room was clean and smelled fresh. Miranda at the front desk was welcoming, capable and totally ready for us. She gave us gift bags with bottled water and various other little treats for being Rewards members. That extra thoughtfulness made us Best Western converts. We stayed in three BWS in three nights. While all were clean and adequate, Miranda's preparedness and the gift bags made this stay the best one. Would happily stay here again.
With a group of 15+ we had made reservations a few months in advance, I had even called a few weeks later to confirm and ask a question. Upon arrival I was told they knew nothing about my reservation-- after riding my motorcycle 2000 miles to meet my friends there, this was not what I wanted to hear. Basically, I had to make a scene to get them to honor my reservation. Additionally, rooms have NEITHER REFRIDGERATOR, NOR MICROWAVE, in case you like these things. The rooms were decent, the pool seemed clean, but because of the reservation issue and the unhelpful and poor attitude of the desk staff, I will not be returning. Too bad.
We chose the first hotel we saw when we came into town. I knew this one by reputation and we were impressed. The clerk was very busy but stayed professional the entire time. The room was large and clean and the noise level was minimal. It is on our list of great places to stay.
The front looks like a swiss chalet and has vaulted ceilings with wood paneling. The rooms are very generous with plenty of room inside. We had an inner courtside room overlooking the pool area. It reminded me of hotels in New Orleans, very lush. Bed was comfortable. Would definitely recommend and return. Also, full cook to order breakfast is provided at the restaurant next door.
Wonderful staff from check in to check out. Staff was always helpful. Facility is very clean and fresh. Convenient location for day trips away from Kerrville. Pool area was relaxing and beautifully landscaped. Breakfast wait staff were so very nice. Breakfast was of the best quality.
The good: pet friendly, large room, good parking access to first floor room, friendly staff. Ironing board and iron avail. Hair dryer avail. The bad: mattress is 1980s era, no pillow tops here. The wall at the head of the tub was corroded out with visible access into the wall. There is only one outlet in the bathroom for charging all of our devices. No fridge. No microwave. In-between: breakfast is served at next door restaurant but closes at 10:30 on a Sunday. There is limited access to grounds for walking your dogs and no grass for those who are picky where they go. All in all, I'm glad I could sleep in a bed with my babies (dogs) but the hotel needs major renovation to address plumbing, mattresses, lack of outlets for recharging devices.
My measure of a great hotel starts with the shower. This one was to die for; did not want it to stop. Happy to have two morning showers here. The room was LARGE, clean and comfortable. The place looks quite a bit funky, but in a good way. Getting to my room was almost labyrinthine, but laughable. Unlike any other reasonably priced road house that provides breakfast, this joint actually served a sit-down, individually prepared breakfast, delivered by three of the most efficient serving staff I've had in a long time. It's a given that with the shower and the breakfast, I'll be back at this hotel the next time I'm in Kerrville.
Stayed in King room that was huge! But that said there was little to fill it up. It had no fridge or microwave. We were given a breakfast voucher to the adjacent Bella Sera restaurant. Had a choice of 3 different full breakfasts with drinks and gratuity the only things not covered by the voucher. The food was excellent! The motel was dated with few electric outlets to do the necessary charging of modern devices.
Nice and friendly staff. Very large, but slightly dated room decor. Nicely landscaped pool are but too cold to go into pool. Good hot breakfast at adjacent restaurant but with poor service on a busy Sat morning. Overall a very good value for a prime time of year.
We stayed there for 3 nights. We chose this hotel because the HIE next door was booked. The room was big and clean. Thin walls. You can tell it is an older hotel that has had some renovations. Breakfast is provided at the restaurant located in the parking lot. It does not included drinks or a tip... so you will have to pay that separate.
Great, clean hotel with a very comfortable bed. Staff was helpful and friendly. Good value for the room quality. Voucher for breakfast at restaurant next door. Limited choices, (but reasonable). Beverages are not included.
This is the only Best Western in Kerrville, TX. iIn place of breakfast fare in the lobby or adjacent area a dining facility is located in the parking lot. You are given a voucher for three options which do not include beverages. And you , out of respect, need to leave a gratuity. Decided to eat elsewhere to have additional options for breakfast.
This was a great stay. Staff was helpful and polite, room was great, clean. Restaurant next door provided a choice of three breakfasts, minus beverages. Other Best Western Motels have in-house breakfast selections which provide greater variety.
Staff are extremely nice and rooms are big. The bed was not the greatest and they didn't have a fridge or microwave. To me that's important when your staying in a hotel for a few days. I stayed at another hotel down the road and they had smaller rooms and about the same bed but they did have a fridge and a microwave.
Beware of thin ceilings. There was a motorcycle rally, the hotel completely sold out and our upstairs neighbors stomped across the floor all.night.long. It was a miserable experience. The room was big and but for rest and quiet this is not the place.
Our room was very large, and reasonable, and right next to the wonderful Bella Sera restaurant. The breakfast from the hotel was free at Bella Sera the next morning and it was very good. It was quiet and we enjoyed staying there.
We just need a stop over point and I didn't really look into the hotel much, BUT we were pleasantly surprised by our stay here. It is an older hotel so it has bigger rooms, and the pool area was beautiful. The rooms were in great working order and it was nice to have a cooked to order breakfast even if it was a prefixed menu. Super happy with the experience.
We checked in for one evening on a Thursday night. They found our reservation but they did not have a room listed. They were sold out so it was a bit of a process to find the room we were assigned to. This location has a lot of rooms and it is spread out. Entrance to rooms is external. Trying to find our room you'd think we'd never stayed in a hotel before. Our room was in the back of the hotel facing a parking lot. It was dated. The beds were very bouncy and uncomfortable. The AC was SO loud, Wifi would not connect, perhaps due to the location of our room. The Channel listing was not accurate, the bathroom was small and had no ventilation & the ice machine was broken, it was just one bad thing after the other. The last straw was when at 1:30 in the morning someone was trying to get in our hotel room over and over again. My husband got up and looked out the window and the man went away. We totally skipped the 'free' breakfast. We wanted to just grab and go and that's not how this one was set up. It wasn't like any breakfast I'd ever seen done at a best western before. You received a voucher to a restaurant in the parking lot of the Best Western. There were 3 options to choose from but you had to purchase your drinks and pay gratuities. If I'm going to have to go to a sit down place I'm going to choose my own restaurant. We stay at Best Westerns all the time and this one was truly disappointing on many different levels.
This hotel is wonderful. The room was large, clean and comfortable. The hotel grounds were well manicured and the pool looked inviting. The staff were both polite and helpful. We even got a full breakfast with our stay. I would definitely stay there again.
Nice stay in Kerrville, close to restaurants and interstate. The staff were outstanding and the room was very clean. Comfortable beds and quiet. Internet another story, and the staff tried to make it work but it continued to go off line during the entire stay. So no kind words for the internet service in our room but we survived it. If they had of had good internet service would have been a Excellent review. Great place for our pet to stay also. Beautiful courtyard with pool and it was very peaceful to relax in.
there was hair in the bath tub but a neatly folded towel with soap on the edge of the tub. Amazing how they could not see the hair all around the tub and drain. The hair didn't even belong to the top of the head of a person-yuk!! There was hair that was hanging out of the blow drying that was stringing out of the dryer onto the coffee maker!!
Close to the highway.Large clean rooms, serious lack of parking in the front due to the restaurant on the property. No microwave or refrigerator provided. Beds are hard as a rock. As to the free full breakfast, I passed on the second day. It was served cold and then reheated. Opted for somewhere where the staff were more organized. Go to a drive through.
Full Breakfast advertised === however, that is false. Had limited (very limited) selection at the place they sent you for breakfast. Then they charged for your morning coffee and expected a nice tip; Our friends who traveled with us had a terrible time even getting the wait staff to bring them any coffee. Terrible breakfast experience.
Out room was large with a sofa bed, which was perfect for us. The receptionist was helpful and brought us extra sheets, towels, etc. The breakfast at the adjoining restaurant was very good. The only problem was the creaking floor noise from the room above us.
Michael L, Manager at BEST WESTERN Sunday House Inn, responded to this review
Sorry to hear of the creaking floor above. Could you provide us with the room # or your last name so that we may look into the floor above. You may email us at [email protected]
This Best Western Motel is a great property and from a time when it was the standard against which other motels were judged. The motel is just a few blocks off I-10 and has ample free parking. The motel is built in a "U" around the beautiful pool and surrounded by large trees. If you can, get a courtyard room. The rooms are huge, almost twice as big as a standard Hampton room. It was very clean, although the bathroom could stand a remodel. My friends said the breakfast was good, although, I opted for kolaches from a small place down the road. Kids would have a lot of fun in the pool. The price was awesome.
This Best Western was more than adequate for our business stay. They offer an option for pets for a minimal fee, which we needed at this time. Room was easily accessible. Free breakfast card for nearby restaurant was provided. The location was perfect for our purposes and was close to stores, malls, and restaurants. The staff was courteous and helpful when reservations were made and at check-in and check-out. Parking was safe, clean, and well-lit. Bed was comfortable. Only drawback, which in our opinion is minimal, was lack of microwave and fridge.
This hotel offered the charm of a small hotel with all the amenities of a large hotel. Wonderful pool and courtyard area. Clean room. Comfortable bed. I was very surprised with how nice it was! I would recommend it to anyone coming to the area.
we've stayed here many times before and had a bad experience with people staying above us. we had no resolution from front desk. ended up leaving at 1 a.m., a day earlier than expected and had a 7 hour trip home with no sleep. Not a good experience to say the least. Looking at other options, because we stay in Kerrville OFTEN....
All Great, Friendly staff. Very courteous staff. Very nice room. beautiful grounds and gorgeous pool area. An actual KING size bed, not a reduced size king, Internet was super fast and never kicked me off. Best hotel room I have ever stayed in. Even better than the high dollar hotels.
Old hotel but good shape and nice surroundings makes it a good stop. Our room could use some comfortable sitting for two people, but was not bad. We had been there before and expect to return. This stay was off season, so it was more quiet then normal.
As always (we stay here at least three times a year or so) everything was great. The hotel is clean, breakfast is decent and the staff is very nice and helpful. I would recommend this best western to anyone traveling to Kerrville.
I have been driving crosscountry with a dog and this is the best so far. No fridge or microwave but the huge room and high level of accommodation for pets well makes up for that inconvenience. I arrived midweek off season and there was room to play Frisbee with my dog in the back parking lot. Breakfast was so so. Beware, they charge for drinks so just take your own coffee from the room. Lovely pool courtyard. The man who checked me in the afternoon of December 15th was wonderful, gracious, and exceedingly helpful. If BW management is reading this, give him a raise or at least employee of the month!
While traveling to New Mexico over the Thanksgiving holiday, we decided to spend the night in Kerrville. Much to our delight, we found the Sunday House to be perfect. Rates were affordable, large rooms, close to amenities, and easy access to the interstate. We enjoyed it so much, we stayed there again on the return trip.
very helpful staff going the extra mile. Only true dog friendly motel in area that we have found. Nice large rooms that are clean and comfortable. Only wish each room had microwave and frig. We've been staying here for 4+yrs. and will continue!
Kerrville is a great alternative to San Antonio if you are on your way from point A to point B. Best Western Sunday House is a welcome place to stay. i have no complaints and would stay there again, in fact I did. It was quiet, convenient, and had a friendly, helpful staff. I'd like to stay there when the weather is better and enjoy the pool and beautiful surroundings.
We were on Interstate 10 and decided to stop at the Best Western. The facility is not hard to find from the major highway. It is also close to the visitor center in Kerrville. We were pleased with the motel and will stay again if in the area. The bed was comfortable and room was large. The restaurant next door gives a choice of three options for a free breakfast with a stay at Best Western.
Very clean room and areas for the dog! Customer service was excellent. The check in guy even helped us with our bags since no luggage cart was available. Bed was exceptional. Clean and very cozy. We enjoyed our stay here and will definitely be back on next trip to hill country. Price was good for the room. Breakfast was very limited menu but service was good and food good also!
The room was at a good price and clean. The front desk was very helpful. However, all the reviews regard the "complimentary breakfast" is true! There is a real dirt path between the hotel and Cracker Barrel and it didn't get that way over night. BW should just give a voucher to Cracker Barrel instead of leaving a "bad taste" in customers mouth/mind of BW
The room was adequate nothing fancy. Bed was comfortable, & clean. However they give you a comp breakfast at the restaurant right beside them, some Italian restaurant. The breakfast left a lot to be desired. Very small portions which was not very good & if you order coffer be prepared to pay for it. No drinks included. it cost us $4.50 for 2 cups of coffee, no refills & we asked for 2 glasses of water as they did not bring any & we get one glass. I feel this server is in the wrong business. We will not return there & probably stay at another hotel if in the area ever again.
I walked in with a group of friends for a late check in after a flight delay from San Antonio. The front desk attendant was helpful and kind, carrying some of the bags to our room for a friend with a broken toe. I was pleasantly surprised at the size of the room and very happy with how clean and well-maintained it was. Breakfast at the adjoining restaurant was a great bonus and good food but smaller portions. I recommend staying here! The entire group had a great experience.
You get what you pay for, and we had a serviceable, clean room. This was typical Best Western style and quite large with 2 Queen beds. All very serviceable. Breakfast was VERY basic, but hey, I didn't expect much. If you need basic for one night or so, this is fine.
Pet-friendly, big rooms, friendly staff. Lovely pool area with huge oak trees. Nice breakfast options in next door restaurant. Overall, a great place to stay while in Kerrville. I like that you can park right in front of your room if you get a first floor room, which we requested as we were traveling with 2 small dogs.
I was glad to be able to arrive at this hotel as I had driven almost 300 miles and was exhausted. Check in was fine and after I was able to get in the room the bed was comfortable and i had a good nights sleep. The offered a breakfast that was cooked when you order it. I have stayed here before and it is good but I was not able to use it this time as I had to leave before serving started. I would stay here again.
This hotel looks lovely if you are lucky enough to get on the side of the Courtyard with the pool. We ended up facing the parking lot. The beds felt like we were sleeping on a trampoline. No support. When I walked in all I heard was a loud a/c unit and realized there was no fridge. I felt like I was at a bad Motel 6. We were tired from traveling so I hoped the a/c unit wouldn't be an issue. I was wrong. If you turned it down it was quiet but couldn't sleep because it was stuffy. If you turned it up it was even louder. I got 2 hours of sleep (maybe) and I was riding a motorcycle through the Hill Country with a group the next day. When we left the next morning to get breakfast the door wouldn't lock. We had to wait while maintenance came so we would know our room was secure. They did fix the door and even managed to put a brand new a/c unit in that was very quiet. The rest of our stay was uneventful. But I wonder if they have a new unit to put in on hand, why it would take a complaint to get them to change it out? A little quality control can go a long way.
I was in town for a conference and stayed at this hotel. I was in a room directly above the lobby area. It was very quiet and room was satisfactory. Bed was comfortable. This is my second time to stay in this hotel and I've never had any problems. Staff was very helpful.
This was a pretty nice place. The rooms very spacious and comfortable. Good location. The only thing missing was a fridge. They are very accommodating to allow you to use as much ice as needed during your stay. The pool area was really pretty, covered with trees and plenty of sitting area. The restaurant that served breakfast was really good. Three different choices and served hot.
It's an older hotel, to be sure, but the rooms are clean, the staff always helpful, and it's a rustic look. It's built on a hill, so the different levels and parking lots are interesting in the back, but you can always count on a good place to stay when you get to Kerrville! Breakfast is included, just go visit the restaurant on site. The choices are limited, true, but you can't really go wrong with bacon and eggs, home fries and toast, IMO. :)
Breakfast was ok but should not be charged for drinks. The price was ridiculous. Could have eaten somewhere else for the same price overall. The room was very clean and relaxing. Great pool. Good location. Great town.
We were thankful to stay at Best Western because we could bring our two little dogs. One thing that could be better was the area where we could bring them to do their business. There was no microwave or refrigerator in the room & we are used to having those in the room. Everyone was very nice and helpful so our stay was nice.
I read the reviews for Best Western in Kerrville and they were on point. The room was huge, very clean and you get a free hot meal at the restaurant next door. The front desk clerk was courteous and helpful. Will definitely stay again.
Breakfast is not a buffet but in a restaurant and will cost extra money for drinks with a choice of three meals. Not good if you want to get up and go or take to the room. Friendly staff and nice pool and area. Nice place overall.
This is one of those cases where what should normally be a hotel that gets a 3/5 rating gets a 5/5 rating. The reason - their staff! We had booked the room at the very last minute for a Labor day trip (48-72 hours in advance). At that time there was practically nothing available in the area except this hotel had a "smoking" room. Without many options, I booked it with a note to the hotel that if a non-smoking room became available we would prefer it as we are sensitive to smoke. Upon checking in, they APOLOGIZED that no "non-smoking" room had become available and allowed us to look at it to make sure the smoke smell was not too much. In addition, they told us they would hold it for 1/2 hour or so to see if we could find a non-smoking room elsewhere. We went to their check-in lobby to re-check the internet and call around. Within a few minutes we heard that THEY were calling around for us too! They did NOT have to do any of this, we had contractually agreed to their room, and they certainly didn't need to help us go elsewhere. It turns out we stayed the night and the front desk gave us a full bottle of the Febreeze the cleaning staff uses to help us get as much of the smoke out.. Also, while in the lobby, I overheard a call from another guest asking if they had an extra cell phone charger -- The result, they gave that room their PERSONAL charger to use. So, it wasn't just us, they go beyond the call of duty for others too.
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