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Best Western Plus Hotel Fredericksburg, Fredericksburg

4.0/5  - basé sur 648 notations.
314 E Highway Street, 78624-5010, Fredericksburg, United States - See map
Best Western Plus Fredericksburg - No matter what time of year, we know you will love our hotel! The Best Western Plus Fredericksburg is ideally located in the center of Fredericksburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Fredericksburg! The National Museum of the Pacific War, the Nimitz Museum, is conveniently located close to our Fredericksburg hotel. Whether you want a taste of culture, German heritage, or to explore the great outdoors, everything's possible in this region. The Fredericksburg Trade Days is a favorite seasonal event that locals and vacationers alike enjoy. Our quiet location makes it easy to relax or take care of work for business travelers. Deluxe suites are available, and are perfect for extended stays. Our pet-friendly hotel features an outdoor swimming pool where many of our guests relax poolside after a full day of adventure. With wineries and golf courses near our Fredericksburg hotel there is no end to the possibilities on this trip. Art galleries are a few minutes away from our Fredericksburg hotel, and the Gillespie County Fair & Festivals are something everyone looks forward too. Oktoberfest, which happens annually the first weekend in October, kicks off Autumn in Style with fun events for days. From horse races to rodeos, guests at our Fredericksburg hotel can get the real Texas experience, too. If you are here on business or for leisure, count on the friendly staff at our Fredericksburg hotel to make you feel right at home. Convenient for Hill Country Memorial Hospital, LCRA, the Hill Country Peddler Show, and Rockbox Theatre. We offer unbeatable location and comfortable bedding in spacious suites. It is easy to squeeze in a little relaxation time when staying at such a spacious and luxurious property. Seasonal pool is closed November 1 thru March 1! Reserve a relaxing stay at the Best Western Plus Fredericksburg today and save!

Best Western Plus

Hotel Fredericksburg

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 649 guest reviews
NOTE ISSUED
Excellent
283
Very Good
196
Average
90
Poor
45
Terrible
35
REFER TO NOTICE
Business Business
35
Couples Couples
270
Family Family
186
Friends getaway Friends getaway
92
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Our Getaway Weekend"

4
13/11/2018

We stayed here for the night while exploring Fredricksburg. Room was very clean, and nice. However, there was no shampoo in the bathroom, just small bottles of conditioner, mouthwash, and lotion. Normally I bring my own but forgot this time. Also, the water pressure in the shower was terrible! But overall, it's a nice place.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Contractor"

5
06/11/2018

Great hotel beds were comfy clean rooms any time I had any issues they made sure to take of them like I was the only guest there and real friendly staff love the breakfast especially the little boxes of cereal

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Check in girl needs another job"

1
21/10/2018

Desk service was very poor. Girl was rude and would not answer simple questions. If I had not already booked with no possible cancellation I would have left. Room air did not work properly. Bed was terrible. Would definitely NOT stay there again.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Can't recommend"

1
07/10/2018

We stayed at this hotel in the spring of 2017 without any issues, so 1 week a ago when we decided to drive to Fredericksburg I didn't hesitate to book a room and it never occurred to me to look at any reviews. The Germanfest was going on this weekend and there were no other rooms available at any other hotel otherwise we would've left before spending 1 night. When we entered our room we noticed a musty odor. It had new flooring as mentioned in other reviews, looks like hardwood but is linoleum so yes you do have to wear shoes or slippers the entire time. Room and bathroom have been repainted a pale blue but the old granite countertop in the bathroom was not replaced so the color scheme is very weird, plus the coffee maker is in the bathroom which is odd. Those few things aren't huge reasons to say I wouldn't recommend the hotel, it's because of the overall uncleanliness. To begin there was a dead fly behind the bathroom door, and it didn't die recently...it was missing a wing and looked like he'd been there for months because it was starting to come apart. Also the sink drain was dirty with dirt/debris stuck to the edges and also stained with either coffee or soda. Lastly there was an area about 6 inches in diameter behind the toilet that was dirty/dusty. The worst though, that we didn't notice until this morning. was that the A/C vent openings were extremely dirty and we were horrified to realize we'd been breathing the air with possible mold/mildew. Needless to say we decided to check out immediately so I went to the front desk. I didn't plan to say anything but was asked "how was everything". I told the lady actually not very good, mentioned above and even showed produced pictures and videos from my phone. She apologized and gave us 10% off. It was nice of them to give the small discount but it didn't make up for having to stay in a room that was as described above. Had the cleaning and maintenance personnel done their jobs I wouldn't have needed to write this negative review. Unfortunately we don't plan to ever stay at this hotel again.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Pleasure"

5
03/10/2018

I would highly recommend staying at this Best Western. The evening staff & morning staff & breakfast were ALL excellent. One of the very best, Best Westerns that I have stayed in & I have stayed in several. Next while you are there, go the National Museum of the Pacific War. Awesome.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Hotel Review"

4
30/09/2018

Rooms are large and very comfortable. The location to downtown Fredericksburg is another great feature. Nice swimming area and free full breakfast each morning. Front desk personnel are friendly and helpful. Have stayed several times recently and will definitely stay there again soon.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Remodelling - wait till they finish"

1
27/09/2018

We booked in at 8pm to a front desk clerk who did his best but couldn't help on price.(Tuesday night) Gave us a bottom floor king room which had recently been remodelled. Seems the new thing is Linoleum floors in rooms? wow, really? with carpet upstairs - is this a spring break thing? anyway - doors didn't seem to have been adjusted - any of them which all stuck, and when remodelling all the old fittings (most anyway) had been refitted to a new tub area and caulking was unfinished and poor (split) (mould?) obviously used old exhaust fan too but when you looked in the corridors etc, non of the finishing was done, base boards etc. Take your own pillow! as the ones supplied are full of something that doesn't get used for pillows! but water was hot and bath tub was good. Made comments about remodelling in the morning as we left and manager seemed less than grateful but i left and thought it would be better to tell folks before they spend their hard earned money. We came in late, found the comfort suites covered in dust - presumably the same contractor? so we chose BW. Can't recommend until remodel is finished and details are looked at as your money could be better spent elsewhere Place looked great from outside - note to self - its the inside that matter when it comes to nice. not recommended until remodel is complete and lino floors? mmm I dont comment to get money back or free rooms its important that people know

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Review for Best Western Plus"

1
25/09/2018

I would like to inform other potential guests that might be interested in the Best Western Plus in Fredericksburg, TX. My family and I were in town for the weekend for a girls trip and were less than impressed with not only the service of the hotel but the appearance and cleanliness as well. Upon arrival the lady at the front desk informed us that someone had hit a guest's car the night before in the parking lot and tried to fix it themselves and then flee the seen. (Not a very good first impression upon checking in) Also in the lobby there was a hanging wall sign that says “we don't dial 911” with a pistol on it which did not make us feel any safer, again not a great first impression. Once we got up to our room we were not impressed at all by the dark and musty appearance. The room also smelt of cigarette smoke. We took our concerns down to the lady at the front desk to see if there was anything she could do for us. We had asked if there was a chance of a refund since we had not stayed overnight or paid yet and she told us she could not do that. All she offered was to give us a room on the first floor closer to the exit. She gave us a tour of this room which upon first glance seemed a lot better than the first. With more observation I found two yellow stains on the bed linens and that was enough for us to decide we would definitely not be staying there. We again asked her if there was anything else she could do for us and she proceeded with just saying no, so we packed up our things to leave. On our way out my aunt mentioned to her that she would be contacting corporate about our experience and she replied with “okay you do that!” I would not recommend this hotel to anyone.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
We are very sorry you feel this way but to be fair you did stay in the room for 10 hours from 12:30pm till you left at 10:30pm when you brought your concerns to the front desk. She did try to resolve your concerns to no avail and we did give you a partial refund. We pride ourselves on safety and cleanliness and are very sorry we could not meet your standards on this stay. Hopefully you will reconsider and stay with us in the future.

"Not worth the money"

2
06/08/2018

When we arrived and were told that a room with one king bed would be 400.00 dollars. When I got to the room it was small, no carpet on the floor, so you would have to keep shoes on or you would be one cold tile. The room was painted orange and grey and not very well .The bed spread was most ugly. It looked like things Ive seen in good will stores. Yes the bedspread was new but ugly to look at. It had a very cold sterile feeling. We told the front desk we we not happy. The girl at the front was not helpful. I asked for a corporate number and was told by the front desk I could have it,but there was nothing I could do about it, as the hotels are all independently owned. I called the number told them the problem and they called the hotel. The manager of said hotel called me and told me if I was not happy I could check out. Very snarkey. They refunded our money. Thank God. It was my b day weekend and they almost ruined it for me. We are members of best western hotels and stay at a lot of their hotels and have always been treated well and had beautiful rooms. You are just a rate paying guest here. We did find another place to stay, they turned the whole weekend into a great stay.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great value for Fredericksburg area!"

5
14/07/2018

Highly recommend staying here. Less expensive than most hotels in the area, great location (a mile or so from Main Street), very comfortable beds, good hot breakfast with scrambled eggs and sausage available each day among a variety of other things, good coffee and flavored creamers, extremely great AC in the rooms which helpfully ran 24/7 and made for a great nights sleep, and great WiFi service. Also loved the bathtub here!

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good"

3
27/06/2018

My first criteria is always AC, and does it really make the room comfortable. This one passed this criteria. The bed left both of us with back pains, as it certainly is no Temperpedic. The bathroom was clean, with plenty of water flow and hot water. The towels were like sandpaper however. We looked at the free breakfast, but decided to venture out instead. The pool area was clean, but some of the plaster needed work and the lounge chair cushions were ripped. Overall, this was an OK hotel. Nothing fancy, but clean. Thought it was overpriced by $10-20, especially for a Tuesday when much of the town shuts down at 3. There are some better options at this price in town.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Mother's Day weekend"

2
22/05/2018

Went down during Mother's Day weekend and attended a family wedding. During our time we enjoyed the pool and the property. Although the property was a bit dated it was well kept. Everybody we dealt with was nice until the sun went down. Then we had to deal with the girl behind the front desk working the night shift. While we were there the hotel put out complimentary water and refreshments for guests until like 10 or 11pm. Friday night, no problem grabbed a water otw to the room. My wife commented on the girls slight attitude when she got back to the room. No biggie I thought. Maybe she was having a bad night. Saturday night we get back at like 9:45pm after the wedding and put the kids down to bed. Wife has a splitting headache so she goes to ask for a water to take some aspirin. Girl tells her she's already put everything up like an hour early. Then tells her she can go to the vending machine if she wants. I made the trip after my upset wife came and gave me the story. So I went up and spoke with her. When I commented on the time and asked where the display was, she tells me that they don't always put the display out (with a pissy attitude), after telling my wife she's already put it up for the night. Then on checkout the next day the young lady working the desk tells me they keep it right behind the desk (literally a foot from where the night girl was standing) and offered me a couple to take with me for the trip home. We don't expect a lot from a hotel other than a clean room and cold air conditioning. At almost $200 a night for Mother's Day weekend I'm sure not paying for some little girls attitude. I can tell you that I've stayed at Fredericksburg in and suites and they offer complimentary beverages 24-7. As much as I paid for my nightly stay, I can find better service at another hotel just up the road. If it weren't for the piss poor attitude we had to deal with I'd go back. Funny thing is an older gentleman and his wife were coming down to check out as I was explaining our experience with the daytime clerk and the couple told us they had the same experience with the night clerk as well. Thanks but no thanks Best western plus!!!! P.S.- gave it a (2) because the breakfast bar and day clerk were good!!

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Three day weekend"

1
09/05/2018

Beware of this BW+. This place has bed bugs. My wife and I booked three rooms for three couples for a two-night stay at this BW. Dani the young lady we booked with was nice and very helpful. Our friends checked into their room Friday, May 4. Later that night they found bed bugs on their mattress and took pics and videos of the little buggers crawling on the sheets and took to the front desk to show the clerk on duty and ask for another room. David, the clerk on duty asked my friends to stay in the room after the bugs were cleaned off the bed. My friends declined that offer and were given another room. At check out, I was given a 10% inconvenience discount on my friend's room. I called BW corporate customer service and told a very nice young man my story and forwarded the pics and video via email. Later that day Frank, the manager of the BW called and offered another 10% discount, and to say we don't want to lose your business. I told Frank he had already lost my business and to keep his 10% discount. Maybe he can buy a few cans of Raid. The breakfast was just ok. The sausage and bacon were swimming in grease. After drying the sausage with paper towels we threw the sausage in the trash can.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"EXCELLENT PLACE"

5
09/05/2018

If traveling to Fredricksburg for business or pleasure, look at this motel. Good value, great staff, comfortable rooms and a good breakfast. Don't forget to bring you swimsuit, the pool is very nice and relaxing.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice stay"

3
02/05/2018

We were travelling through Texas and stayed here for one night. The staff were friendly and helpful. The lobby is nice with a Texas feel. The rooms were a nice size. They were quiet and the beds were of reasonable comfort. I passed on the free breakfast so can't comment on that. There was adequate free parking. There was nothing exceptional, but nothing bad about my stay. It was as advertised. The only reason I may not stay in the future at this location. The hotel is a about a fifteen minute walk to downtown. The route I took did not have sidewalks for some of the journey. I prefer to be be a little closer.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Visit Hill Country"

4
25/04/2018

Room was very clean, bed quite comfortable, staff friendly, breakfast very good, check in and out quick and easy, location is perfect off the main street of town and quiet. I liked the shutters on the windows. A bit different than the usual. I would stay here again.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice property but poor staff execution"

2
17/04/2018

Clearly understaffed which was reflected in the attitudes of the employees (front desk & breakfast). Food was just ok. Coffee was horrible. Comparing my experience at the BW+ in Galveston, TX which was phenomenal this was a radical step in the wrong direction. If BW quality can so radically different then I'm rethinking using the BW brand.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great Place"

5
17/04/2018

This is an awesome place to stay, particularly if you travel with pets. We were treated very well by the staff, and the rooms were clean and comfortable. Breakfast was good, and the entire facility is well kept.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Price"

2
16/04/2018

Make sure they are clear on the rate before booking. You might end up spending $100 more then what they quote you over the phone. I dont know if it's only the weekend but supposedly it's a two night minimum, which they dont tell you until you check in.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Nice new hotel"

4
16/04/2018

Hotel conveniently located just off highway. Friendly staff. Quiet and clean. Free breakfast buffet was well prepared and of decent quality. Parking is convenient, well lit and hotel has multiple entrances from parking lot.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great place to stay!"

5
12/04/2018

We have not found a reason to give this hotel less than five stars. The people there are good people just wanting to assist you and make you feel welcomed during your stay. Price was just a bit over $100 for one stay. The guy that checked us in was very courteous and gave us some good recommendations where to eat and to shop. We also got this nice map of Fredericksburg (I'm sure all guests to the city get this). The hotel was very welcoming with it's nice rustic appearance, especially with the chairs outside, it's a good touch. Very clean. The room was very clean and modern. Didn't see any abnormalities or anything that would stand out as a defect or dirty. Now, there are other hotels in Fredericksburg, but, have immediately saw that this one was the best of them all. Yes, it's a few blocks from the downtown strip where there main shopping area is located. But, you can easily walk and easily drive there. Breakfast was very good. You can't go wrong with the basics (Bacon, eggs, fruit, danish, and OJ; to name a few). A good variety in the breakfast bar area. Very pleasing to see and was very good. Don't expect a swanky luxurious five star rated hotel here, it's a very good hotel where you get far more than what you pay for. I will tell you that compared to this one and other hotels in the city, this one, is the best option. There is no swanky-luxurious-five-star hotel no where near this town. I normally go to Hyatt Hotels, but, Best Western is my back up hotel brand that I can always trust on getting my money's worth. You won't be disappointed.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Recommended For Bluebonnet hunters"

5
12/04/2018

Very nice place at good rate; very friendly staff. Room was really clean and nice. Loved the large tub and fresh smelling towels. Located close to mainstreet. Staff was really helpful with vehicle breakdown.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good place to stay for the money"

5
12/04/2018

Loved the quaintness of the hotel. Well managed and staffed by salt of the earth folks. Respectable breakfast fare. Because they allow pets, our room had no carpet and there were designated pet walking areas with pick up bags furnished for use and disposal.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Comfortable Hotel"

4
19/03/2018

Hotel is clean and comfortable. Very quiet and hotel was packed. Would definitely stay here again, and recommend to anyone. Beds were comfy, ac and heat worked well. Tv was nice and got plenty of channels.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"New Floors"

5
14/03/2018

Rooms have recently been redecorated (plantation shutters), and carpet replaced with vinyl. Room was very clean and quiet. Front desk clerk was friendly, and check-in was efficient. Unfortunately, when we asked housekeeping staff to provide kleenex, she indicated she could not speak English. Fortunately, front desk clerk provided us a box. Although hotel is less than 1 mile from downtown, it is really not a walkable distance since there are no sidewalks. We left before breakfast. We would certainly stay here again.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Such friendly hospitality!"

5
10/03/2018

We came to Texas to explore the Hill Country and all the wineries and quaint shops. Our stay at the Best Western was perfect in location, cleanliness and Dani was the sweetest most hospitable concierge! We will definitely stay there again and highly recommend it!

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Average hotel"

3
09/03/2018

First of all the hotel is being renovated-booking didn't indicate this. Our room had was already completed. Room nice and clean. Linens were terrible - sheets were thin and had pills. Towels were threadbare with holes and strings. Breakfast was below average-biscuits were hard and shriveled. Breakfast sandwiches were unsightly. Coffee was an instant Maxwell House machine on demand. Staff were helpful when asked but not very friendly or welcoming.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good choice and good value"

4
05/03/2018

Last minute decided to take in the weekend fair and stay over to visit all the little shops and wine spots. Fredricksburg has a wide variety of local hotels and b & bs but chose BW Plus. The front desk gal was a delight. Rooms were fine and very clean. They were doing some remodeling/updating but it did not affect our stay. Breakfast room was lovely and food was above average. Quiet location and reasonable price

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice motel"

4
05/03/2018

We visited Fredericksburg, Texas and stayed at this motel. This motel was difficult to find and we ended up having to use GPS on phone to find it. The motel was clean and employees were welcoming. In room coffee pot was in bathroom near stool and I felt this could be an infection risk. However there was free coffee in lobby 24 hours a day so not a huge issue. Breakfast was served in 2 rooms with different items in each room. Overall this was a nice motel to stay at

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-992-2929. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Best Western Plus Fredericksburg TX."

4
18/02/2018

Staff and facilities were excellent from check in through departure. Had a 2 queen room #119 and was convenient to lobby and side entrance to parking. Location about half mile south of Main St. was quite convenient to use with local maps of the area supplied by the front desk. Morning breakfast was well supplied and varied. Outside eateries were easy to get to but be sure to check their business hours. Beds in room were very comfortable.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Surprisingly superior rooms for only $91.00 a night,plus full breakfast, free WiFi and free parking"

4
13/02/2018

Our room looks brand new and is very spacious. The bed is most comfortable. The colourful comforter on the bed is very German with large quilted squares of various leaves. There is no exterior noise. The furnishings also look brand new in rich dark wood.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Outstanding Staff and Service "

5
10/02/2018

I am not someone that normally writes a review but I have to say something about the staff here at Best Western Fredericksburg. Had a reservation for a Thursday and Friday night, had an emergency occur on Thursday and was unable to make the trip. I called and spoke with Dani at the front desk and instead of charging me a no show fee she changed our stay to Friday and Saturday. When we arrived, with our 2 dogs they inquired about the previous days emergency, which I thought was very thoughtful. We arrived in our very clean room and chilled out until it was time for us to leave for dinner at the Cabernet Grill, which was outstanding. This morning I turned on the light by the door and it started flickering, I notified the front desk and then just before we were ready to leave for our day excursions the toilet was spewing water all over the floor when it flushed. I called the front desk and spoke with Peighton, she told me she would contact Joel in maintenance. We loaded up the dogs a couple of moments later and then met up with Joel and Frank, the general manager as they were heading to our room for the repairs. They both stated they would have everything taken care of. As I was getting into the truck my phone rang and it was Peighton letting me know she had contacted maintenance and Joel was on his way to the room. When we arrived back to our room approximately 4 hours later our room was spotless, the toilet and light were fixed. I have to say the staff here are wonderful and honestly care about their guests. We will stay here again when we come back. Thank you Best Western for a staff that truly cares.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Ok"

4
02/02/2018

Was nicely renovated with faux wood floors in the room and tile in the bath. Too bad the detail was not completed in bath - no caulking or grout at top edge of the ceramic base. Just a minor detail, but still not a good finish. Staff were excellent & breakfasts were pretty good. Good location & would consider staying again.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Pros and Cons"

3
29/01/2018

Recently stayed at BW Plus Fredericksburg, Tx. Have stayed numerous times in the past, but over the last couple of years, we stayed elsewhere due to a decline in service, breakfast, cleanliness, etc. Decided to give it another try. I will say, this hotel is very convenient to the shops and restaurants. Our review.......building was clean, staff was friendly and helpful. Breakfast had improved slightly (this time they had bacon). Breakfast area was clean and employee in that area was attentive. Check in and check out was fast and friendly. The room was clean....we like the shutters much better than curtains. HOWEVER, the shower curtain had 5 large (up to 4 inch long) tears in the plastic. The bed skirt was completely ripped on the bottom corner. The bed cover had holes in it. The blanket was extremely thin. The mattress was very uncomfortable. The hand towels and wash cloths were good, but the bath towels were a dingy white, not fluffy at all and were very rough. The elevator had a musty smell. I know these are little things, but I know there are other people who have the same concerns we do.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Awesome stay!!!"

5
29/01/2018

I would highly recommend staying here! Very nice and good, simple breakfast! We were visiting for my parents anniversary at the RV park across the street. So the location was awesome! I would stay here again if headed back to Fredericksburg!??

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-992-2929. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Pleasant and value for money accommodation"

5
23/01/2018

This is a rustic hotel but well maintained and service is good. We went for an overnight stay at this quaint town Fredericksburg and also went wine tasting. The rooms were clean and well maintained . Breakfast was good . All in all I had very pleasant and comfortable stay here . Highly recommended

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Cute, clean, and afforadable"

5
22/01/2018

Such a cute decor...very homey with a Long Horn over the fireplace. Super nice staff, this is an older BW, but very, very clean and quiet, a couple of blocks from the main street and set back about a block from the highway, but easy to find. Free cookies, soda, and snacks in the lobby and a great, included in your room, breakfast...something for everyone, even Texas shaped waffles! The entry to the hotel has a nice long covered porch with rocking chairs and a windmill by the parking lot. A great, all round stay!!

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this great review of you're experience during your stay with us. You're input is greatly appreciated and helps us to make your next stay even more pleasurable. Management

"Oldie but Goodie"

5
09/01/2018

This is an older hotel but it is very well kept. The breakfast had something for everyone. The bed was remarkably comfortable. The location was off the main highway so it was quiet. Would definitely stay there again.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"cute decor"

5
06/01/2018

We had a pleasant stay. Hotel front desk clerk was very nice. Room was great. Easy access to our room. Location of the property was good. No complaints. Felt clean, and that is the most important to me. It was nicely decorated w/ the western theme.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very Homey-Rustic Feel"

5
27/12/2017

Highly recommend. Far better than the Hampton Inn in town and cheaper($90 difference)! Very nice rustic-homey environment. Very friendly staff. Nice hot breakfast was very good. Kudos to the lady that was cleaning the breakfast area. She was working hard to keep everything clean, fresh and hot. Give her a raise please. Good job guys, keep it up! We'll be back soon. Also, don't forget to grab this very nice map of the city from the front desk. It's impressive. SLR

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Ehhh.."

3
27/12/2017

It's nice that they are pet friendly, but it's hard to say that i would stay here again in the future. They charge a pet fee, which is not usually the case at most BWs. The Bedding and Breakfast both need help.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"frederickburg"

5
20/12/2017

We have visited Fredericksburg several times over the years, this is the first time at the Best Western. It was very clean, breakfast was great. Enjoyed sitting on the porch. Next time we plan a trip to Fredericksburg we will stay at the Best Western

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Wonderful quiet place"

5
09/12/2017

A wonderful quiet place to stay. Quick check in and checkout. The room was very quiet and clean. Staff was very friendly. Breakfast was great. I highly recomend staying at this Best Western location. We will return again.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Roadtrip"

5
08/12/2017

We have stayed at this Best Western several times when we have come to Fredericksburg. It is a very nice place to stay with a courteous staff and close to excellent shopping and restaurants. We will be back in the spring.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Anniversary get away"

5
20/11/2017

Great location and friendly staff! Breakfast was good and hot. Clean hotel and comfortable beds! Wasn't our final destination but it was a superb hotel and great price for the 8 hrs of our stay. Would definitely recommend

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Expensive, Nice Room"

4
17/11/2017

We had never been to Fredericksburg. This little town gets busy !!!! Book a room !!!! Rooms go fast on Fridays and Saturdays. Room was expensive. Beautiful room, great staff, free breakfast. Glad they let us stay, I think we got the last room available in town !!!

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"BW with Plenty of Texas Ranch Charm/Kitch"

4
09/11/2017

This is the kitchiest chain hotel I have ever seen. If your into that sort of thing, and you have some BW points to burn, don't miss it! Free breakfast was pretty lackluster, typical unhealthy affair - high sugar/fat/salt/ processed foods, with little in the way of healthy options.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Terrific"

5
28/10/2017

We only stayed at this hotel for 2 days but everything was as it should be. The room was clean and had all of the amenities we needed. The location was good to go anywhere and yet out of the way too. Overall a terrific hotel.

Best Western Pl... F, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 830-992-2929.Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Management Best Western Plus Fredericksburg

"Best Western Fredericksburg"

5
23/10/2017

Very Friendly Place. They make you feel at home. Would recommend if you are planning a trip to Fredericksburg or if you live in Fredericksburg and need a place for family to stay. Convenient to downtown.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-992-2929. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Management Best Western Plus Fredericksburg

"Good value"

5
20/10/2017

This property has only one drawback and that is the speed of the internet service. Everything else, from cleanliness of the property and rooms, completeness and variety of the hot/cold breakfast items, friendliness of staff and proper working of sink/shower drains, was exemplary. I especially appreciated the tile floors in the room.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-992-2929. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Management Best Western Plus Fredericksburg

"Hill Country Charm and Hospitality"

5
19/10/2017

When I arrived Monday evening, the outside of the hotel offered an inviting country setting with wooden rocking chairs on the front porch. Entering the lobby, I was greeted by a friendly desk clerk named Jerry. The lobby was beautifully decorated like a lodge and offered the atmosphere of a home rather than a standard hotel. My room was just as inviting and extremely clean and comfortable. The next morning, the electrical circuit caused the fire alarm to go off. Although it was unpleasant until it was shut off, I just continued to fix my hair with the bathroom door closed so it wasn't too bad. The manager and his day clerk, Stephanie, were extremely gracious, kind, warm, and hospitable. They made me feel at home. The breakfast was delicious and the hot food remained hot. The eggs were saltier than I l like so maybe the cook could not use salt and let the customers salt their own eggs. I was shocked to hear this hotel is fifteen years old. It appears as if it's only a year old. I will definitely stay here again if I need to stay in Fredericksburg.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you taking the time to write this wonderful review regarding your recent stay at our property. We are so happy you enjoyed your stay with us. Again we apologize for the faulty fire alarm but that problem has been addressed and fixed. So hopefully your next stay will be even better. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-992-2929. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Management Best Western Plus Fredericksburg

"Can't fault this hotel"

5
17/10/2017

Very nice hotel. Stayed here for 3 nights during a recent Texas road trip and couldn't fault it. Very clean,modern and comfortable room with everything we needed during our stay. Breakfast was good with plenty of choice. Only problem we had was that it rained for most of our stay. However, plenty to do in Fredericksburg so it wasn't too bad.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking time to write this great review. It is very much appreciated. We are so glad you enjoyed your stay with us and look forward to the next time.

"Nice BUT"

2
15/10/2017

Kinda Nice hotel, bed was comfy, shower was amazing, staff was very friendly and helpful. BUT! The corridor floors were dirty. Our floor in our room was dirty, like it had never been swept or mopped. The floors were a type of wood look which was nice if it would have been clean. Wads of hair all over and crumbs, dirt and rocks on floor. The a.c. didn't work. It was hot and humid in our room all night. We tried all temps 72 to 66 still no change! The light in our bathroom flickered all the time, the faucet in the sink was broken and hard to adjust. We also found what we thought was "wackey weed" on our bathroom sink but we just wrote it off as potpourri and brushed it into the trash with a tissue.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write this review. Your feedback is very important to us. We are sorry we did not meet your expectations and will address your concerns to make it much better for hopefully your next stay with us.

"Quality Stay"

4
07/10/2017

We stayed here as we wished to visit the Pacific War Museum and the Texas rangers Museum. This Hotel is very clean and close to the centre of town. On a major route into and out of Fredericksberg. The staff were very friendly and most helpful. We would stay again and recommend to our friends

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this great review.Your feedback is greatly appreciated, we are glad you enjoyed your stay with us and hope to see you again soon.

"Fun Day in the Hill Country"

1
07/10/2017

Very helpful staff, room was clean. Went to see LBJ Ranch, wineries are fun. Beautiful area of the Hill Country. I would tell anyone to go to this beautiful part of Texas and enjoy the peaceful calm feeling.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for your review. We will use your feedback to better serve you the next time you are in Fredericksburg.

"Overnight pit stop"

4
07/10/2017

Quaint hotel for a nice quaint city. Appears still traditional when we arrived. Bit dated lobby and check in counter, was a welcome change. Easy check in, nice older gentleman had good insight on restaurant suggestions as we arrived later (around 8pm) and many places close at 9pm. Rooms are much more updated! Wood flooring in the rooms, comfy beds! Breakfast was a hit with my kids! Make your own waffles and eggs (fake powered) and biscuits an sausage. For right at $100, All in all great stay!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review. We are so glad you enjoyed your stay with us

"Had a great stay"

5
04/10/2017

loved our stay at this best western.... wonderful staff...and made us feel very welcomed.. the room was very comfortable.. we needed extra amenities and the young lady was very accommodating ..Frank was great.. had a really nice personality ..

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write this great review. Form all of us here at Best Western Plus Fredericksburg we truly appreciate you choosing to stay with us and, are very happy you enjoyed your stay. We hope to see you again very soon.

"Great hotel"

5
30/09/2017

My experience at the Great Western Plus was great. Easy check in and check out. Nice, clean rooms. Nice pool and I love the porches with the rocking chairs. I love the little local flavor this hotel has like the windmill and the water tank outside. The price was also great for what you get.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you so much for taking the time to review our hotel. We are certainly glad you enjoyed your stay and we hope to see you again real soon.

"Fredericksburg"

4
01/09/2017

Clean Best Western Plus Hotel theme is Western Charm. There are rocking chairs lined along the covered front porch at the entrance to the lobby. This location is very close to shopping on Main street, downtown Fredericksburg, TX. Hot breakfast was very good!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review and rating the Best Western Plus Fredericksburg. We are delighted that you enjoyed the rocking chairs during your stay and we hope to see you again in the future.

"Taking my horses to the race track I Texas"

5
27/08/2017

It's dedication and time consuming but worth while and it's a lot of work so when we go compete we need a confortable bed and that's important for us so us renting there is the best choice THE SHOWER HEAD IS WONDERFUL

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review and give the Best Western Plus Fredericksburg an outstanding rating. We are delighted that you enjoyed the Shower, and your stay here with us. We hope to see you again, and hope that you did well at the horse race.

"Good stay"

4
18/08/2017

The pictures of this place look great! Don't expect exactly what you see. We could tell they're working on upgrades and things, but over all our stay was great. Our room was nice and clean and the hotel itself is nice too. I recommend it.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Dear Wwife, Thank you for taking the time to write your review about the Best Western Plus Fredericksburg. On behalf of the entire staff we would like to say "Thank you" for choosing our hotel for your lodging needs. We strive to extend superior customer service to all of our guest.

"Good room, bad coffee"

4
18/08/2017

The hotel is clean, reasonably priced and convenient. I've stayed many times at Best Western hotels around the country, and I've come to like the breakfast offerings and enjoy a good, freshly brewed cup of coffer with my meal. But the coffee at the Fredericksburg BesI Western Plus was horrible! It looked and tasted awful... It's not even brewed with ground coffee beans! They use a liquid coffee concentrate mixed with hot water, and the result is not good. The bad coffee even made the usually tasty breakfast food taste bad... Get your coffee someplace else!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Deborah, Thank you for taking the time to write your review about the Best Western Plus Fredericksburg. We apologize that our coffee did not meet your expectation, we will look into this situation and see where we can make improvements.

"NEVER AGAIN.."

2
10/08/2017

Awful, bedding was stained right down to the mattress took two times to get decent bedding. Mgr would not credit our account so we could go to another hotel. the free breakfast area was not very clean, did not eat there.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
We sincerely apologize for the issues you encountered during your stay at the Best Western Plus Fredericksburg.

"Average"

3
08/08/2017

An old hotel that has been remodeled. Staff was nice. The room felt damp the whole time we were there. No workout room on site. Not up to "plus" designation. Too expensive for the quality of facility.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Dear foodyjr We apologize for the issues that you encountered during your stay and not meeting your expectations. We often receive high praise from guests regarding our helpful team as we always strive to provide superior customer service. We hope that you will give us another chance and stay with us should you be in the area.

"Mixed bag...."

3
02/08/2017

Frank was very helpful & friendly at check-in. Room nice, roomy, and clean. However, laminate floors mean you hear a lot of noise from above floor. Is this part of renovation? Cleaner than carpet but not as noise-dampening..... Pool was DISGUSTING and closed. Would have felt good after long day of traveling and sightseeing in the heat. Was told it was due to the heat. Really? Like you don't expect these temps in JULY in central Texas??? How do other properties handle the temps? ..... Breakfast set-up strangely in two rooms...but, food was good. ... Probably wouldn't stay here again.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review regarding your experience about the Best Western Plus Fredericksburg. We apologize for the issues that you encountered during your stay here.

"Clean hotel"

3
31/07/2017

Best Western's are always clean with no bedbugs.We always check for them. The breakfast was ok. The eggs and sausage taste fake, but the bagels, waffles, etc. are fine. Overall, we would go stay again.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review about the Best Western Plus Fredericksburg. We would like to say "Thank you" for choosing our hotel for your lodging needs.

"Hidden away off the main street"

4
20/07/2017

We enjoyed our stay at this BW. It is an older property but is very clean, friendly employees and comfortable rooms. It is located off of the main street but not hard to find and close to restaurants, etc..

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review about the Best Western Plus Fredericksburg. We are delighted that you chose our hotel for your lodging needs. We hope to see you again the next time you are in Fredericksburg.

"Great time at Best Western"

5
18/07/2017

In the past we have always stayed at Holiday Inn, but not any more! If a Best Western is available this will be our first pick. The employees at both Best Western's this trip was the best and very helpful for anything we need.. Thanks Aubrey & Pam Crowley Sweetwater, Tx

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write us an outstanding review on the Best Western Plus Fredericksburg. On behalf of the entire staff we would like to say "Thank You" for staying with us. We take pride in making sure that our guest receive superior customer service. We look forward to seeing you again the next time you are in Fredericksburg.

"super friendly staff"

4
17/07/2017

Frank at the front desk is a real plus for this hotel. He is really friendly, helpful. We really felt welcome there and 3 weeks later stayed at the hotel again and he even remembered us. Big thank you Frank

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thanks, for the great review on the Best Western Plus Fredericksburg. We are delighted that you chose our hotel for your lodging needs on your return visit to Fredericksburg. We hope that you will return to us the next time you are in Fredericksburg.

"Great Motel for the price point"

4
17/07/2017

Great Motel for the price point that is in the process of being renovated. Our only complaint was the bed, but the Manager, who was great (Frank I think?) informed us all of the beds are being replaced so we would probably rate it higher at a later time.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for your review on our hotel. On behalf of the entire staff we would like to say, "Thank You" for choosing our hotel for your lodging needs. We hope that you will consider staying with us again should you be in our town.

"Good Basic Clean Hotel and Friendly Staff"

3
10/07/2017

This is hotel is off the beaten path a short drive from attractions. The staff was friendly and welcoming, rooms clean, breakfast usual for hotel (waffles better than usual), pool basic and clean - enjoyed a nice evening swim under the stars and the temperature was perfect.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. We hope that you will visit us again the next time you are in the area.

"great service"

5
10/07/2017

this hotel takes very good care of their guests. it is very, very, pet friendly. Great location and reasonable prices.We brought friends with us on this trip, and they also were impressed. All of the employees we encountered were very friendly and accommodating.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Robert, Thank you for taking the time to give our hotel and excellent rating and review. On behalf of the staff at Best Western Plus Fredericksburg we would like to say "Thank you" for choosing us for your lodging needs. We do hope that you come to visit us again soon.

"[email protected]"

5
09/07/2017

. Within 5 mins of speaking with Mr. Frank, I knew we had chosen the RIGHT place to stay. Mr. Frank was very friendly, courteous and made us feel welcomed and made my stay a pleasurable one. I will DEFENITELY be back. I highly recommend this place to anyone. THANK YOU(Mr. FRANK) for a GREAT week.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to give our hotel an outstanding rating! On behalf of the hotel staff we would like to say "Thank you" for choosing our hotel for your lodging needs. We hope that you will choose us again should you be in the area.

"Great Place...Friendly Staff"

5
09/07/2017

Loved our quick one night visit. We were able to experience the 4th of July parade downtown when we left. It's in a convenient spot and has friendly, helpful people on staff. It's a small, cozy hotel.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
On behalf of the entire staff of Best Western Plus Fredericksburg we would like to say "Thank you" for the outstanding rating and review. We strive to extend superior customer service to all our guest. We do hope that the next time you are in Fredericksburg that you choose to stay with us again.

"Best Hotel in Texas Hill Country!!"

5
09/07/2017

We stayed at this hotel for 7 nights and became so comfortable there, we didn't want to leave! The staff is excellent and very customer service oriented. Our favorite staff member was Frank. We met Frank upon check in and were immediately made to feel welcome and at home at the hotel. During our week long stay, Frank consistently went out of his way to make sure we were comfortable. His great personality, smiling face and exceptional customer service skills were very appreciated. We were sad to leave for home. We will definitely be back!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to give our hotel a high rating. On behalf of the entire team, and especially Frank we would like to say "Thank you" for choosing the Best Western Plus for your lodging needs. We hope to see you again should you be in our town.

"Super Staff and very nice comfy beds!"

5
06/07/2017

Every employee that we came in contact with were super - from the gentleman at the check-in, to the maid that got us more sugar for our coffee, to the other gentleman that checked us out on the day of our departure! The beds were sooo comfy. We would certainly stay here again

"Great place to stay"

5
06/07/2017

Frank, is the best and what a gentleman. Frank went out of his way to help us out of a jam. I had made reservations at a different hotel thru an on line outfit that I won't name, but they messed up the reservation and we did not have a place to stay, 250 miles from home, 8:30 at night and all the other hotels booked up. Frank took care of us even though he did not have to and for that single act of kindness we are and will continue to be loyal Best Western customers.

"Beautiful & Friendly Hotel"

5
05/07/2017

This hotel is absolutely a great place to stay. It was located in a beautiful city and had a restful setting. The room was exactly what a hotel room should provide. The amenities were great and the bed was very comfortable. The room was large and so was the tub/shower. Everything worked properly and staff was very friendly. Thank you for a great experience that I have and will continue to tell my friends and family about.

"Solid, just solid"

3
24/06/2017

The location was excellent. The room was clean. We could have walked to Main Street if it was not SO HOT. Staff was attentive and the breakfast was adequate. The wife and I were not planning on spending much time in the hotel room. We just needed a place to rest our head and take a shower. This hotel was more than up to the challenge. When we checked out, it was interesting that the desk person asked us if we liked the mattress. It was too soft for our tastes, but she said they were trying a new mattress in that room. She also noted that the bedspread had a hole in it and so did the shower curtain. Breakfast was adequate and saved us some money. Could have used more forks. Little things like "no forks" make the property look bad. Overall, if the price is right-book it.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review about our hotel. We do hope that you enjoyed your stay while here in Fredericksburg. We hop that you would consider staying with us again the next time you are in Fredericksburg.

"Comfortable Abode"

4
22/06/2017

One of the reasons that we selected this property was because one of the reviewers said that it was a walkable distance from the shops and restaurants. It is but if it is not centrally located. If you plan to walk the entire Main Street and shop, you may want to drive. If you are just going to dinner, you may enjoy the walk if physically fit.There is closer lodging if that is deciding factor. Otherwise we found the bedding comfortable and the room clean. The property was undergoing a major remodeling project so things will be even nicer. The staff was cordial and helpful. The breakfast service was generous offering hot items along with cereals and yogurt. It is not gourmet dining but it was well staffed and more than adequate.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review about the Best Western Plus Fredericksburg. On behalf of the entire staff we would like to say, "Thank You". We strive to extend superior customer service. We hope to see you again soon. Have a great day!

"Hill Country"

3
20/06/2017

Kinda over-priced for what you get, but everything in that area is over-priced as far as lodging. Was never able to get hooked up to the internet and the Wifi was poor. Had to run A/C on 60 to get the room to 71-72... Plantation shutters on windows are nice, but, impossible to shut out security lighting at night. Beds were never made up or sheets changed in the three days we stayed.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to write your review on our hotel. We apologize for not meeting your expectations during your stay, your feedback will be discussed with staff.

"Trade Days trip"

5
19/06/2017

Very nice hotel. Very clean. Nice pool and staff. Breakfast could have had some more fruit. Eggs were very good but I don't like steamed sausage. The price doubled from Thursday night to Friday night. I don't know if that is because it was Trade Days weekend or not.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking to the time to write your review about Best Western Plus Fredericksburg. On behalf of the staff we would like to say "Thank you" for choosing us for your lodging needs. Rates are competitive with the market and weekends do run higher then the weekday rates.

"Clean"

4
16/06/2017

This is an older hotel but it was very clean. I liked that it didn't have carpet, seemed cleaner. It's close to downtown (but probably not within walking distance). Good breakfast, good price for a Thursday!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to give the Best Western Plus Fredericksburg a good review. On behalf of the entire staff, we would like to say "Thank you". We strive to give our guest superior customer service. We hope you stay with us again the next time you visit our beautiful town.

"Super Great place to stay"

5
05/06/2017

The rooms and hotel were very clean and updated. the staff were very professional and helpfull. Very conveniently located from the tourist area, Nice and quite atmosphere. Can't say anything negative about the place. Will definitely stay there in the future.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to give the Best Western Plus Fredericksburg a great review. From all of the staff to you we would like to say "Thank you" for choosing our hotel for your lodging needs while visiting our city. We strive to extend superior customer service to our guest. We hope to see you again soon.

"Fredricksburg Weekend"

5
05/06/2017

Outstanding property and customer service! Will be staying there again in the future. Great location, beautiful community, a tremendous amount of activities available for all ages. Pool is beautiful as is the entire property. Well worth the stay!!!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for taking the time to give the Best Western Plus Fredericksburg a review. From all the staff to you, we would like to say "Thank you". We take pride in the work we do to ensure that our guest have a great experience while visiting our city. We hope to see you again in the future.

"BW Plus...Plus What"

3
02/06/2017

The location was very nice and staff were great. The shock was the upscale cost that was shamefully way above the quality and standard of hotels of equal level of expense. This was an away from destination not in the center nor close to destination main center of activity. This location needs to be $85 to $110 a night at the maximum, period

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.

"Good service-Clean and Comfortable"

4
01/06/2017

Great customer service in a comfortable clean environment convenient to everything in Fredericksburg. On arrival we were put in a room that someone had been smoking in. It suppose to smoke free. They were anxcious to please and worked hard to find another room for our 2 night stay. After that it was a great stay as noted in the beginning of our review.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.

"Great Staff - Great Property"

5
01/06/2017

Stayed 2 nights. Great place in all respects. Frank at the front desk was so helpful, accommodating, and pleasant, making our stay very good. The room was very good, very clean and all amenities in working order. I highly recommend this property.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.

"Great stay"

5
31/05/2017

We booked this last minute & it was truly a pleasant surprise! I saw some reviews that varied so I'm adding mine. Room was clean & renovated. Included a mini fridge & microwave, which is a bonus for me! The breakfast was awesome & included 2 hot meals : biscuits & gravy, as well as scrambled eggs & sausage. There was coffee with vanilla additives, which I love. Also many breads and a build your own oatmeal area. We enjoyed this nice treat before checking out! The pool looked nice but it was raining so we didn't get to check it out! Great stay for a great price!!!

"Clean But Pricey"

4
22/05/2017

Really nice room. We felt the cost was really high for such a small town and it being a Best Western. Bed was really firm. The floor from above squeaked and they must have had kids above. Needless to say we got woken up at 6 am. Breakfast was good for a free breakfast.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. We hope to see you again soon!

"Night in Fredericksburg "

5
22/05/2017

Very skeptical when some friends booked this motel . Last minute trip . It was a delight . Staff very friendly . Close to restaurants and tons of shopping . The rooms were extremely clean . Good little breakfast in the Morning . Again , very clean and great staff !

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. We hope to see you again soon!

"Poor experience"

2
22/05/2017

Our first room was next to an exterior door that slammer at all hours waking us and offering a poor nights rest. Once reported to the front desk the next morning, we were moved to the second floor in a non smoking room. That room reeked of cigarette smoke so bad that our clothes smelled the trip. This stay was not very enjoyable.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"GREAT STAY"

5
17/05/2017

I would recommend this motel to anyone. The staff is more than friendly, eager to help and will bend over backwards to help you in any way they can. The rooms are comfortable, the price is right and is just a pleasure to visit. Sitting on the front porch and having a hot cup of coffee in the morning is great and they keep the coffee hot all day. The swimming pool is clean, although we did not swim, but, it did look inviting.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.

"Relaxing in Hill Country...."

5
16/05/2017

Positive Expirence .......Clean And Comfortable... Frank (at the office) was extremely helpful suggesting places to dine in Fredricksburg. He is courteous, knowledgeable,and was kind enough to take a few pictures of me in the beautiful lobby. Will return soon. The Handicap room provided my needs. Enjoyed Breakfast. What's there not to like about this Hotel!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.

"pickup furniture"

2
10/05/2017

I booked the hotel thru booking.com for May 13th as I was scheduled to pick up some furniture. I found out late afternoon of May 10th that furniture had been delayed and would not arrive until next Thursday. I wanted to change arrival date and was informed by booking.com they would need to call hotel to let them know. I was put on hold and was informed the night manager said that he would not allow the change of date and was very rude.If I cancelled I would be charged the full price in which I called Best Western myself and he said it was strict hotel policy and said booking.com was the ones denying change. I called booking.com again and they said was not the case as night manager would not allow the change and would charge for the room even if we didn't show. needless to say we were very disappointed in the night managers rudeness and not allowing the change.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. Your issues with the front desk agent in regards to cancelling your reservation will be addressed. It is always best if you book your reservations direct with the hotel verses going with a third party. We do value your business and hope that you will return in the future. Please contact us direct when booking your return visit.

"Nice Visit in Fredericksburg "

3
07/05/2017

My husband & I had planned a first time visit to Fredericksburg for a couple of days & nights so we booked both nights here. The hotel was undergoing some remodeling but it wasn't noticeable unless we went out a certain side door. The room was clean & spacious & bed was comfortable. We didn't have breakfast here so can't comment on what breakfast was like. The rate for the first night was very reasonable but for the second night it jumped almost one hundred dollars. I understand that a Friday night will be more but it wasn't worth this much more. While we hope to visit Fredericksburg again sometime, we would probably come during the week when rates are lower.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thanks for choosing the Best Western Plus Fredericksburg for your lodging needs.

"Step back into the seventies"

1
05/05/2017

This hotel is so outdated and worn that it gives the impression of being dirty. The carpet and furnishings need to be replaced. Walls need to be painted. Vanity tops are worn. Breakfast is nothing special. This should not be a best western plus. Rates are very high for what they are offering.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Context & Comparison"

5
02/05/2017

Retired, divorced, and my own master, the open road has me in its grip again. A few years ago I accidentally discovered Holiday Inn Express (HIX) with “free breakfast”. (But “free” makes it sound cheap; it's actually quite a good breakfast, and they should use merely the adjective “included”.) In any case, I have been devoted to HIX ever since. But they are so popular that they are often completely booked, as happened a few days ago in Fredericksburg, TX. On that occasion there happened to be a Best Western Plus (BWP) nearby where I was able to get a reservation. Great bed, pillows, and breakfast. That BWP is certainly in the same class as HIX, and I will be on the lookout for them in the future. PS: Don't overlook the lure that biscuits & gravy has at least for us old-timers.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. We appreciate your business.

"Perishables"

1
30/04/2017

Told the clerk that I had stuff in vehicle that couldn't make it for another 2 hours in the Texas heat and I had to be away form my vehicle for a few hours. Needed to place in a room or storage area but she said no way , we don't have a place. Ended up going to another hotel and I have been staying there for years.Rude

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
On behalf of the hotel I do apologize for not meeting your expectations. Your survey will be addressed with the entire staff at the hotel. Management

"Very nice stay"

5
22/04/2017

Great hotel stay, great full breakfast, clean rooms, easy check in and out! Was not on the main drag but they offered a free shuttle, but it was close enough to walk to the main shopping area, if you're use to walking! Recommend this hotel!

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.

"Stay Away"

2
12/04/2017

Fredericksburg is great. And Best Western is generally good. But stay away from this one. Undergoing renovation, Had to walk around workmen in narrow hallways. Loud noise. Electric saws, tile cutting, stench of glue, hammering. Just terrible. They should have shut the joint down until they got the work done. We continue to like Best Western as a chain of decent roadside hotels, but the one in Fredericksburg is no good. Oh, it will probably be fine once the work is completed, but given the fact that they remained open and subjugated paying guests to all that noise, dust and smell of glue, well, who knows what they may do in the future.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Most Relaxing Getaway"

5
11/04/2017

We recommend this hotel for its cleanliness, comfort and service. Frank and staff we're very friendly and willing to go the extra mile. They have a hot breakfast daily and it was fresh and tasty and so was the coffee.

Best Western Pl... F, Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.

"Off Main Street but worth it!"

5
04/04/2017

This Best Western is not on the Main Street in Fredericksburg, but it is a short drive and worth it! The staff were friendly and the location is still very convenient. They appear to be in a complete room renovation, but even our non renovated room was quite nice. The breakfast is very tasty and plentiful! There is a microwave and refrigerator in the room and our king bed room was a very comfortable sized room. We would definitely stay here again!

Best Western Pl... F, Manager at BEST WESTERN PLUS Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg Texas for your lodging needs.

"Hotel was under renovation"

2
03/04/2017

Hotel was under renovation so there was building materials and waste and constructon noise and clean upgoing on until after 10 pm . They put us dead smack in the middle of it . After a long day of traveling it was not what I needed

Best Western Pl... F, Manager at BEST WESTERN PLUS Fredericksburg, responded to this review
We thank you for choosing the Best Western Plus Fredericksburg Texas for your lodging needs.. We apologize for not meeting your expectations during your stay. We do hope that after our remodel that you will give us a chance to make it right.

"Overcharged on the weekend"

4
03/04/2017

We have now stayed at this property two different times. It's a good quality Best Western Plus property. We had a room with a single king which was roomy and clean. Unfortunately we stayed on a weekend in April so instead of paying $116 we paid $206/night. The room was worth $116; it was not worth $206.

Best Western Pl... F, Manager at BEST WESTERN PLUS Fredericksburg, responded to this review
Thank you for choosing the Best Western Plus Fredericksburg Texas for your lodging needs. Rates are higher during this time of the year, we are comparable with other hotels in this market.

"Beautiful hotel"

4
28/11/2016

Very Nice, great stay. Brought my Boxer with me. The outside is nicely kept for the dogs and the rooms are spacious enough for crates. Beds were very comfortable. My only complaint is the eggs were not good and the AC was not as cold as I like it to sleep in.

"FRANK"

5
18/11/2016

What a nice guy. Talked to him over my morning cigarette and coffee out front on the rocking chairs. Funny, great whitt and helped me with my luggage. Also great people skills id let him run the shop anytime - nice talking to someone after a long drive alone. Thanks guy!

"The Best Service"

5
15/11/2016

We stayed at the Best Western Plus Fredericksburg for a long weekend over the Veterans Holiday. The staff was so attentive, from the check in, room cleaning, and the breakfast. We enjoyed our stay very much.

"Comfortable"

5
07/11/2016

Easy to locate just a short distance from downtown. Comfortable beds in nicely appointed room. Very good selection of breakfast items to get your day started. Pleasant staff throughout and affordable.

"Best Fred"

4
29/10/2016

Quiet and peaceful. Breakfast was wonderful.beds were good. Staff were really concerned. peaceful night after 800 miles of driving.Overall , may have been the best BW we stayed at.!_!_!. All amenities lived up to expectations.! Off the beaten path 1 Mile , but very worth it !

"Nice hotel, good location"

4
28/10/2016

I was just here for one night, but I had no issues at all. My room was clean and I felt safe at this hotel. The location was great for heading to downtown Fredericksburg for shopping and fun. The front desk was very nice and told me to make sure to give them a call if I needed anything. I would stay here again if I ever get back to Fredericksburg.

"The Outstanding Service we Received"

5
27/10/2016

From the time we made our reservations by phone (which was at the site in which we stayed) until we checked out on Sunday, Oct 23rd - we received the MOST outstanding caring service that we EVER have had in any hotel in which we've stayed. 1.We had more than one change to make to our reservations in the few days before we arrived, and Frank was a PERFECT gentleman and had the "patience of Job" when helping me. I felt he "really cared" about the people who stay in the F'burg facility. 2.We used the meeting room and tho neither Lora or Frank "owed us" any concern as we were setting up for our family gathering - both of them checked on us several times. Not only that, Lora went out of her way to accommodate us in every way !!!! 3. Because of both of these employees, we will definitely stay (depending on your availability, of course) in this hotel when we return to Fredericksburg (Texas) They made our stay MOST pleasant - Suzanne Starr (Robert)

"Poor housekeepig"

2
26/10/2016

Poor experience. Housekeeping left no washcloth. Previous person's clothing in drawer and items left in refrigerator. Evening front desk person stated clothing may have been there for months. Next morning front desk person went on about previous housekeeping person illegal and let go.

"Reasonable price plus they accept pets, a real plus for us."

4
20/10/2016

For the most part this is a typical mid-priced chain hotel. They do accept pets and add $20 per day to your bill. We have a small 17# dog and this worked perfectly. The room was clean and very acceptable. Breakfast is included and typical for a chain hotel of this type, adequately supplied and the food was fine. There is plenty of parking. The location is maybe 5 minutes from Maian Street.Yes we would say here again.

"Just to sleep"

3
20/10/2016

I have arrived fairly late and there was nothing else to do then go straight to your room. The staff is not really friendly and the breakfast is ok ish. If you just need a place to sleep, it's ok but not more. Fredericksburg is a very charming little town. I am sure there are better Hotels.

"Best Wester Plus"

5
19/10/2016

Absolutely loved staying here...beautiful, meticulously clean and spacious rooms. Plantation shutters were gorgeous. Extremely friendly staff, clean and appropriately decorated public spaces. Large front porch with rocking chairs! Loved it all.

"octoberfest"

4
18/10/2016

My husband and I went to Fredericksburg for their Octoberfest and it was a lot of fun. We got there early to the hotel to check in and the front desk clerk let us check in to our room early. The staff was very friendly and the room was clean. We got up the next morning and had a good breakfast before heading home

"Good Choice in Fredericksburg"

4
16/10/2016

My wife and I recently (in early October of 2016) had a rather pleasant stay at the Best Western Plus Fredericksburg. Our room was attractive and clean, the cost was reasonable, all the staff members we encountered were pleasant and professional, and things seemed to be in good working order. The breakfast provided, while not outstanding, was quite acceptable. For purposes of completeness, however, I should mention that mosquitoes were a bit of a nuisance in the parking lot and elsewhere around this property during our stay there; I assume this is only a temporary problem.

"Best place to stay in Fredericksville Texas"

5
12/10/2016

perfect hotel in an ideal quiet location with clean rooms and a good breakfast! I've stayed in several hotels in the area and this is my pick! I stay here as a base to work out of for business in the surrounding area. Kind of my home away from home! The staff always works hard to accommodate any needs I might have and they always recognize me when I check in.

"Great Place/Pricey"

3
03/10/2016

My family and I drove to Fredricksburg for a wedding. Since it was the same weekend as Oktoberfest I knew that it would be difficult to find a room. We were able to secure a room with Best Western for $200/a night.. Upon check in, it was set up for a King size bed. There are 4 in our party. I got 2 queen beds but was up charged to $250/night. I thought that was steep and was not happy with the up charge.The lighting in the room was poor as I was trying to put on my makeup outside the bathroom so other members of my family had full access to it. The lighting in the room is very dim. We were in room #215. Our family had a great time in Fredricksburg walking around the city at the shops and enjoyed the complimentary breakfast with the Texas shaped waffles. My kids were in heaven and ate a good breakfast. Due to the price we will probably not return but recommend it if you can get it at a better price!

"Pleasant stay in Fredericksburg"

4
03/10/2016

We decided on a last minute trip to Fredericksburg for a friend's birthday. The rates shown online were $249 but when I called they offered to reduce it to $199. he room was typical, clean, nice. Hotel staff was pleasant. I would go back!

"Great Value, Excellent Location."

5
30/09/2016

Excellent location to the downtown area. Clean. Great breakfast. Caring employees. Room was clean and neat. Mattress felt wonderful. Was not loud and noisy, at all. Love the Plantation Shutters on the windows, and the whole atmosphere of the hotel.

"Meh"

3
29/09/2016

Had to do an early check in due to the weather. They were pretty accommodating on that request. Got there and the guy at the front desk was a tad bit snippy. Especially when he assumed I was under 21 even tho im 24 because my license is still vertical. He also cut me off when I tried explaining I was actually 24. We were tired from 4 hrs of driving in a thunderstorm the entire way so we just took the key and went to the room. Its a bit dark and dingy in the hallways and smelled like an old school cafeteria. I was still holding out trying not to judge it until I got to the room. Nope. It didn't smell until you turn on the heater, which makes and alarming dripping sound and smells like mold and dirty laundry, but it was very dark and depressing in the room with all the lamps on. All of our sheets were stained with some yellow splotches and we had to get the maid in the hall to come and change out the sheets. The carpet felt a little gross so we didn't take off our shoes. The bathroom floor had not been mopped, there was baby powder on the floor from the previous guest. Our decorative pillow had bite marks. Yes.... bite marks all over the pillow and smelled like saliva. I wasn't able to get picture of the pillow or the yellow sheets because as soon as we saw them my husband flagged down a maid. As soon as the maid left we found a severly chewed on pen cap on the floor and dirt/mud splatters on the sheet. I had high hopes for breakfast because I've had other locations breakfast and they were always well done. I was wrong again. The biscuits weren't edible. The top halves were ok but the bottom halves were rock hard. The gravy smelled like feet. My husband said the waffles were ok. I was so disappointed. HOWEVER... I do appreciate the later check out, 12pm.

"Good Place for Fredericksburg"

4
26/09/2016

We recently stayed here for wine tour and shopping. It is close to town and and in a quiet area. The rooms were comfortable and clean. Our only disappointment was breakfast in the morning. We were there 3 nights and each morning they had same scrambled eggs and sausage every day. Would have been nice to have some other hot options.

"Loved it!"

5
21/09/2016

I have to admit that I'm a bit of a penny pincher, but we decided to give this a try ... And we were NOT disappointed! Lovely spacious lobby, inviting warm gentleman at the desk with a delightful Texas accent, great room! We intended to leave the following day and checked out, but after wandering around Fredericksburg for a few hours and driving to the enchanted rock, we went back for another night :). All in all, a really nice place!

"Great place to stay"

5
15/09/2016

Loved this hotel from the moment we arrived. Spacious lobby really felt like Texas with an amazing staff Frank and Lora were so friendly and helpful with great recommendations on where to eat and play. We will definately stay here again!!!

"Draconian cancellation policy"

1
14/09/2016

I tried to make a reservation for 10/22 but got confused by the calendar arrangement at the website and made my reservations one day off from what I wanted. When I got my confirmation email I immediately called the booking agency and tried to change. It turned out that the date I wanted was unavailable. I the asked to be able to cancel. I was told that since I had made nonchangable/non cancellable reservations there was nothing to be done, I was stuck with my useless $300 worth of rooms. I KNOW WHAT THE POLICY STATED but it was only about 15 minutes after I noticed the mistake that I called and tried to cancel. I have rented from BW a lot in the past but not sure again. Just a heads up--be REAL sure of the entries before you hit the CONFIRM button!!!

"Our Stay in Fredericksburg, TX"

5
11/09/2016

I strongly recommend staying at the Best Western Hotel in Fredericksburg, Texas. We were greeted by friendly, cheerful staff and got our rooms very quickly. The room was clean and the beds were comfortable. This hotel provided us with a great room and a good meal for a great value. I will return here again.

"Quick Overnight Stay"

5
18/08/2016

Our first stay at this hotel. We found the entire property well maintained inside and out. The staff that we met, were happy and willing to help with all of our needs. Our room was a little crowded with furniture, but it was all clean and well kept. The bed was comfortable and the room was cool. Breakfast was OK with basic hotel line up. All in All a good place to stay.

"Nice, clean, great value. "

5
18/08/2016

Not too far from Maine st. Clean rooms and a nice pool. Friendly staff and convenient location. Breakfast has great options. Great place for the money. Will definitely stay here again. A great way to enjoy Fredericksburg Texas.

"Best Western, Fredericksburg, TX"

5
13/08/2016

We have stayed in this hotel in the past and we have never had a problem.. Rooms are clean, staff is helpful and friendly. Location is close to downtown and easy to find, close enough to downtown to reach quickly but far enough traffic and noise are not a concern.

"Review of stay at Best Western in Fredericksburg, TX"

5
12/08/2016

We were treated very well, it was a very good experience at a hotel and I will most definitely stay at Best Western hotels in the future. We had issues with Expedia cancelling one of our rooms one day prior to arrival and it took an hour and a half to get it all worked out, but the hotel staff took very good care of us and the hotel was clean, nice, friendly, helpful staff, friendly and courteous service.

"Sharon - Breakfast Hostess"

5
11/08/2016

While at breakfast, there was a lady who was not satisfied with anything that was offered, The eggs were hard, the biscuits were soggy, the milk for cereal was cold, etc. Sharon, the hostess asked the lady if she tried the waffle. The lady replied she did not want to wait in line. Sharon asked if she would like her to make one. The lady said yes, and Sharon left for a few minutes returning with a Texas size waffle with all the toppings and presented it to the lady. The lady hesitantly took it, and devoured it in less time it took for Sharon to make it. Sharon showed GREAT customer service with an attitude that would put a smile on anyone's face.

"Great place, friendly staff!"

5
10/08/2016

This place was just outstanding! The staff was friendly, kids had a great time using all the amenities they had to offer -- pool, rocking chairs in the front, excellent breakfast! The front desk area was very open and spacious, staff was very helpful in anything we needed during our stay. We opted for one of their suites, which gave the kids plenty of room to play since it had a kitchen and living areas. I'd highly recommend this place to anyone!

"Flawless Accommodations"

5
10/08/2016

Lovely large room with couch. Handicap facilities. Excellent breakfasts. Wonderfully helpful staff. Relaxed and quiet. Cool in 104 degree heat. Great place to stay.This one is definitely on our return list.

"Great Hotel!"

5
09/08/2016

We love to go to Fredericksburg TX to satisfy our love of German food. We stayed at this Best Western. What a great hotel! The lady who checked us in/out was super nice. Very friendly, knew her job, and was very helpful with information about the area. We didn't partake of the free breakfast this trip because we wanted authentic German food, but it was very nicely done in the eating area with many hot items available. You should never leave a BW breakfast area hungry. They have tons of things to offer. Also, even though we didn't have time to enjoy the pool it was very nice and attractively arranged. We have now moved into the Platinum level with BW and had a nice gift bag waiting for us. We highly recommend this hotel.

"Good place to start our Texas vacation"

4
06/08/2016

Our first night in Texas on a family vacation and we were given a cheerful and friendly Texas welcome by the gentleman at the front desk. This is an older motel but that feature should not detract from the fact that it is a good and quiet place to stay. Rates are reasonable for Fredericksburg and we enjoyed strolling through the town. There's enough green space on the property and rocking chairs outside the entrance to soothe the weary traveler. Rooms were spacious and beds were comfortable. Good breakfast. The Texas themed decor let us know that we were truly in Texas.

"My family loved this place!"

5
02/08/2016

We were so pleased with our stay at the Best Western Fredericksburg that I think we will make it an annual summer getaway. The staff was so welcoming and courteous, the rooms and entire property were immaculate, the beds were comfy & cozy, the pool was relaxing and comfortable, and the price was just right! We enjoyed the generous breakfast, and friendly staff...thanks for a great stay! My son also loved the complimentary passes to Anytime Fitness, he was glad to get his workouts in...that was a bonus!

"Warm and Laid back"

4
01/08/2016

The staff at Best Western Fredericksburg go out of their way to make guests feel like they are at staying with family. The pool was very inviting but we got too busy to take a dip. Breakfast was surprisingly good. Sitting in rockers on the wood deck was great in the cool morning breeze. We will return.

"Peach trip"

5
28/07/2016

When we checked in, the gentleman on the counter advised us about where to find the best peaches (and he was correct!). Comfortable, friendly, family type homey feeling overall. Best scrambled eggs at any hotel buffet.

"Good location, very comfortable, helpful staff"

5
26/07/2016

As others have said this is a good place to base yourself to explore the Texas Hill Country. We stayed 2 nights and were very comfortable. As with most BW hotels you have to drive to restaurants etc but that wasn't a problem. We ate at two of the restaurants recommended by the receptionist and both were very good. Would certainly stay here again.

"Most Comfortable Night of Our Trip"

4
25/07/2016

Made our reservation with the desk clerk, Frank, via cell phone enroute. He was very cordial and made us feel welcome before we ever arrived. The hotel seems to be in a neighborhood and was very quiet & homey. What else can I say, other than it was quiet, reasonably priced, clean, comfortable, and with a good breakfast. I would definitely stay there again and recommend. From Frank to the ladies in the breakfast room, everyone was most cordial, true southern hospitality---loved it!

"Great place to stay"

5
22/07/2016

This hotel was clean and the staff made sure that everything was taken care of for your stay. Great breakfast and the location of the hotel is near everything that you might want to do in Fredericksburg.

"Pleasant stop..."

4
22/07/2016

We usually stay at Best Westerns and this was on the one in Fredericksburg. The property was clean and functional. No problems and a very pleasant stay. It would be nice to have a fitness room though.

"Short Vacation"

5
20/07/2016

We made a short trip to enjoy Fredericksburg. The king bed in our upstairs room was extremely comfortable, a must when you have a bad back! The room was very clean upon our arrival and the pool was relaxing. The breakfast was standard motel fare with a waffle bar, eggs, sausage, fruit, bread and pastries. We would definitely consider staying again. We were even asked our opinion considering some renovations that are coming in Fall.

"Beautiful ride down to Fredericksburg!"

5
18/07/2016

We feel in love with the place the minute we rode up to it. Staff very friendly and the room was very clean and it had everything we were wanting; Flat screen TV, good size fridge and a small microwave. We were very please with the free breakfast that offered eggs, sausage, waffles and as well continental. Wonderful coffee along with the little international creamers that I love with my coffee. Very clean inside and out.

"3 night weekend stay"

4
18/07/2016

We had a room on the end, near the exit. Which was very convenient. There was parking right outside our room, which was nice to keep an eye on our vehicle. The room stayed cool, beds were comfy, bathrooms were clean and big, microwave was perfect for our German food leftovers! Breakfast was great!! Plenty to choose from, fresh,hot, and kitchen staff was friendly. The front desk staff was a little short with us when our card key wouldn't swipe and we needed a new one. But that was my only complaint. If you can't book a B&B in Fredericksburg, book here! Price was great and perfect for resting between Fredericksburg activities!

"Great pool and close to attractions"

5
18/07/2016

Fit the bill for family of five. Kids enjoyed the breakfast area and options. Salt water pool was great. Close to Pacific museum, downtown Fredricksburg, and LBJ ranch. Plenty of parking and comfortable stay.

"Great place to stay"

5
18/07/2016

This hotel was nice, convenient and a great value. The staff were friendly and helpful. The rooms clean and beds comfortable. The breakfast was great and they serve Maxwell House coffee in a dispenser that does not run out so I didn't feel guilty filling up my large Yeti cup-there was plenty of coffee for everyone!

"I will Return!"

5
08/07/2016

This is a great hotel. They provide a full hot breakfast and are always available to help if you have a need. The decor is wonderfully Texas! It is in a perfect location in Fredericksburg and will be where I stay the next time I am in the area. I can definitely recommend this hotel. It also has an family friendly swimming pool which is kept clean and beautiful.

"Hill Country Visit"

5
08/07/2016

Great start to the Hill Country of Texas. This location offers access to multiple areas and sites of the Texas Hill Country. The ease of access and amenities make this Best western a joy to visit. We suggest staring with family and friends viewing the area lakes and local parks.

"Nice hotel !!"

5
06/07/2016

I have to say .... I was very impressed w this hotel. Jerry took my reservation over the phone and was also the same one to check us in when we stayed. He was friendly and made us feel so at home. Rooms were very nice and we loved the pool lights at night time ... Definitely go for a night time swim. Breakfast was AMAZING. I actually felt like I was at a restaurant. The lady working the breakfast and front desk, Sharon, was such a friendly lady. Thank you for such a wonderful stay :-) You have some great employees that deserve to be recognized !

"Good headquarters from which to see the museum."

5
03/07/2016

Conveniently located for access to the Nimitz Museum of the Pacific War as well as the downtown shopping and dining areas of Fredericksburg. Well appointed rooms; nice continental breakfast. Staff helpful and courteous.

"Very enjoyable stay"

5
01/07/2016

Spent two nights at this hotel and it was a very enjoyable stay. Our room was clean and well maintained, bed was very comfortable, the breakfast was very good, and the staff people were very nice and helpful. We have stayed in this hotel previously and it has been a very pleasant stay each time. This Best Western Plus has become our first choice every time we are in Fredericksburg, we don't even check on any other place here.

"Poor customer service"

1
01/07/2016

From the time I checked in, to the couple times I had to go to the front desk The same guy showed me very horrible service. If it wasn't for me having to stay there for business I would have checked. I'm a diamond member and when I asked for an upgrade if available I was told all the rooms are the so NO! Even on my last night I don't want to have to buy more milk since I was checking out in the morning, and I was told they had milk but I wasn't going to be given any cuz if I was given some then everyone would want some. Also the AC didn't work well at all room was hot and never cooled down and was also told that that's they way they worked and it would cool off eventually. Will never return to the hotel.

"Vacation "

4
30/06/2016

This BW hotel is a very attractive hotel and when I book a BW I can expect a good quality for money. However, there were some things that I did not expect. Shower rod for curtain kept coming out of wall socket. The 2 seat couch was well worn with virtually no support. Sheets looked worn and we're not white. The window AC didn't seem to cool the room until it was raining outside. Although in good shape for the many years of use it does need updating. Tha good news about this when I chatted with the managers is a total remodel will be coming in December 2016!! This hotel still has many good things about it . The breakfast was excellent and the upkeep still better than most hotels.

"Nice property off the beaten path.... clean and comfortable"

3
29/06/2016

Good location, friendly helpful staff. Little slow on check-in (with reservations). Clean, comfortable and well equipped rooms. Breakfast was a little chaotic for some - coffee maker was broken - and large number wanting to eat seemed to overwhelm the staff.

"Good choice"

5
22/06/2016

Conveniently located for downtown sightseeing but you need a car. Hotel staff were friendly and helpful. Rooms were clean and beds were comfortable. The bathroom was small. The layout of hotel was weird. The free breakfast was very good. Plenty of seating and food. We will stay here again.

"Disappointed"

3
18/06/2016

Although the room was a "non-smoking" room, it reeked of stale cigarrette smoke. We tried to change rooms (in the late afternoon) but we were told that they were booked full for the night. There was also mold on the shower/bath grab bar. We wonder if the fire alarm worked as the light was not working. On the positive note, they had a very good hot breakfast with extra seating and staff who were keeping the food replenished.

"Happy "

5
17/06/2016

Great service in making appropriate accommodations by front desk clerk, Maurine. Very friendly and informative. Great atmosphere, clean rooms, very happy with the accomodations. Will recommend to others and will be staying there in the near future.

"Clean and Comfortable"

5
17/06/2016

This Best Western was a great place to stay when you come to visit Fredericksburg. If you are looking for a reasonable price plus clean and comfortable accommodation this would be your pick. Staff was friendly, plenty of parking and their swimming pool was refreshing and clean.

"Fredericksburg business"

4
08/06/2016

This is a nice Best Western although overpriced for the time I was there. Fredericksburg is a tourist destination at this stage and it appears the price was amplified due to town activities. I felt a rate of almost $200 for a Best Western was a bit greedy given I did not pay that while staying in Palm Springs! The beds are not comfort beds as I have had at other BW but overall the staff is professional and the hotel is clean.

"Quiet and Comfortable"

4
31/05/2016

This is a very typical Best West Plus with nicely furnished rooms, plenty of offstreet parking and very charming and friendly staff. It is a few minutes outside town but as all of its guests will come in by car plus or minus a minute or so into town centre does not matter. It is close to a couple of well trafficked roads but we were never aware of any street noise. There is a nice clean pool outside and if you want to relax, I noticed a number of rocking chairs lined up under their verandah. Beds were comfortable enough, decent showers and good towels. TV and wifi all fine. As is usual for Best Wests in this area the "free" breakfast is a bit sparse but for what it matters I noticed both days on our visit the breakfast juice was so watered down as to be undrinkable. Funny thing but there you go, otherwise very pleasant stay.

"Mixed Bag"

3
30/05/2016

This older hotel seems to have been remodeled fairly recently. This hotel has a quirky charm with a traditional hill country atmosphere. There is a stuffed Longhorn steer head above the lobby fireplace, and we enjoyed the rocking chairs on the porch. It is located out of the noisy high traffic area, and the price is reasonable for a very touristy town. Cons included a broken elevator and a disorganized breakfast arrangement.

"Passing through"

5
19/05/2016

We just came across this place on a whim. The most beautiful accident we could have found. When we pulled up I felt like we were in the mountains....it had such a cozy, welcoming feel. Walking inside we were greeted by a wonderful staff and the lobby also was very cozy and welcoming. Our rooms were decorated accordingly and it felt like we were at an expensive lodge somewhere. We had reserved 2 nights but ended up staying 3. Will define tell plan on staying again.

"Very nice motel"

4
17/05/2016

About 2 miles from downtown shops in Fredericksburg. Very comfortable and clean inside and out. Area was very quiet. Staff was very helpful. Great breakfast – both hot and cold selections. Motel is pet friendly although there is a surcharge for a pet.

"Poor Customer Service"

2
12/05/2016

The hotel desk staff was unfriendly, uncaring and rude. When we arrived the desk clerk was unfriendly and we felt like we were bothering her just by checking in. After we checked in I explained that there were 2 of us in the room and they provided us with 1 regular coffee packet and 3 decaf, I explained that we both drink regular coffee could they please switch out at least one packet and was told no, that there was coffee in lounge. Seriously!

"HIGHLY RECOMMENDED"

5
11/05/2016

A nice comfortable place to stay for pleasure or business at a reasonable price. It's located away from the main traffic and, is quiet and is well maintained. Having coffee on the front porch in the morning is a pleasure..

"Bad Manager Service"

1
09/05/2016

Beware for double charging for your room in your credit card and the bad behavior from Lora, the hotel manager that lacks a good attitude to solve the problem with lies to not back charge your money back. I have been at the Hampton and Holiday Inn at Fredericksburg and are far better option and with no problems of double charging at check out.

"Good Stay"

5
06/05/2016

Nice hotel. Breakfast area is large & welcoming. One thing about the rooms....they put in 2 OLD towels that I could see light through with raggy edges that I actually took pics of & one hand towel, no wash cloth or floor towel! You need to do a towel check! Good location with a good price. Would stay again & do recommend!

"Wildflower Run"

5
02/05/2016

This definitely was a rare experience. We don't usually take time to get away with friends, but this was long overdue. The rooms were clean and staff was very friendly and accommodating. The pool area was nice and perfect to hang out. Whether it's with friends or family I would highly recommend this Best Western.

"Worked for Us"

5
02/05/2016

This was a nice motel with a friendly staff. They were professional. The rooms were nice, clean, and reasonably priced compared to others in the area. I'd recommend this to a friend planning a trip to the area.

"Fredricksburg Best Western"

5
23/04/2016

We really liked our stay here. It was far enough out of downtown to be quiet and away from the hoopla. But close enough you were just minutes away from the destinations. it is a clean, and decorated country homes style complete with front porch rockers.

"Quiet stay"

4
20/04/2016

It was the second time we stayed there. Nice place, nice staff. Breakfast was good. Very close to the main attractions. Plenty of restaurants around. Nice base to enjoy the wineries. Wi-Fi was pretty good. Bathrooms clean and quiet rooms. Towels need an upgrade. Love the shutters.

"Go to place in town"

5
19/04/2016

Always a clean unit. Staff are friendly and helpful. Beds, towels and sheets are fresh and feel new. Great breakfast in morning. Easy in and out area away from main street traffic. Several times, staff has recommended things to do or see.

"Good, clean room"

4
18/04/2016

The room was clean, and the bed was comfortable. It was close to the historic main street festivities. The water pressure seemed to better than most hotels. We could hear the people above us walking, but overall a nice stay. We would definitely stay again.

"Average at best"

3
17/04/2016

A whole lotta money for just average room and hotel. Mold and dirty spots on the shower curtain, need screens on windows. Don't mind paying if I get what I pay for. Hopefully they read the comments so they can improve.

"Miserable"

2
13/04/2016

Trying to find the good in this visit is hard to do. Breakfast served required re-heat in room. Light entering room from outside lights and sun couldn't be restricted due to wood blinds and no curtains. No spa to use as they advertised. Asked for room to be cleaned after 1st night--they left our breakfast items/dishes all over the room we had to dispose ourselves. Wasn't what we expected for price that is for sure.

"Awesome Value"

4
12/04/2016

I stayed here for a weekend in March. The hotel is pretty close to main st. The hotel was a good value, the breakfast was pretty good, and the room size was adequate. The only negative is that I was on the 1st floor and could hear everything that was going on above me.

"Facilities OK, Staff Not So Much"

2
30/03/2016

Fredricksburg is a small town that relies on its German heritage to fuel its tourist trade. The result is either quaint or kitsch, depending on your point of view. What I will warn you is that it shuts down and becomes a ghost town starting on Sunday evening when the guests get out of town. This hotel is a bit of a walk from downtown but good value. Based on recent reviews it appears to be in a tailspin, someone needs to straighten things out a bit. We were on our way to tour hill country on Sunday and arrived to drop our bags at the hotel. We were there at 2:15, the hotel officially opens at 3. OK, I get it, but all I wanted was to drop my bags in a hotel that was going to be nearly empty (which I confirmed the next morning). The gal on the sales desk said that there were no rooms clean (which I cannot believe.) When I asked her how far it was to LLano, she had no idea, which again surprised me in that two of the spokes out of Fredricksburg are marked, "To Llano". Why are you working the front desk, dear? When we got back to an empty hotel at 8 to check-in, the receptionist makes you sign specific clauses that you will not smoke or bring pets on the premises. Oddly, she then gave us a room that reeked of smoke. OK, these things happen, but where is the communication between housecleaning and the front desk? The next morning we had finished our breakfast and were enjoying a coffee and reading a paper in the common room. Again, I will admit we were 15 minutes after the breakfast closing time, but at the same time, we were obviously finished eating. A staff member hovered over us, her body language clearly telling us to get out. As I said, the staff needs a talking to.

"Extra guests in our room"

3
27/03/2016

The night reception man, Jerry, gave 3 men keys to our room. After they walked in, when we were in bed, I called him immediately. He said that room is showing clean. He didn't remember that he had just been in our room an hour before to help us with control the TV. Of course him giving room keys to others cancelled out our keys. It was not a good experience and we didn't get a good nights sleep.

"The cleaning lady brings her kids and let's them in your room"

2
26/03/2016

First of all breakfast that morning was sparse. The woman who replenishes the food could not keep up with the demand and food items were missing. I had to ask for several items. The woman needed help. We returned to our unmade room at 5:15pm later that day. We called the front desk to complain, and the phone rolled over to voice mail. We left a message. About 15 minutes later housekeeping showed up. At first, I wondered who these kids were in the hallway and then they were coming into our room as she came in to clean. My husband suggested we go to the lobby while she cleaned. I was not comfortable leaving the room with these kids in there. I complained to the front desk when I got to the lobby, stating I was sure it was not company policy to allow unauthorized persons into the rooms. He told me," Sorry, this is the way it is if you want your room clean". Very unprofessional!

"Budget hotel in a high rent district"

3
25/03/2016

You get what you pay for in Fredericksburg. We stayed 2 nights in this budget hotel, the room was clean, refrigerator and microwave in room for convenience, pool looked nice but too cool for a swim. The front desk/breakfast staff were very nice. Breakfast as expected in a budget hotel, eggs, sausage, very hard biscuits, yogurt and some fruit. Would like to see more fruit. Coffee machine broke, so no coffee one morning. The rooms have VERY thin walls, we could clearly hear the neighbors and each time a neighbor closed their door, our entire room shook! We were there midweek so quieter, this noise could be a problem on a weekend. A 5 minute drive to Main st.

"SJH"

5
23/03/2016

I have stayed at the hotel before and have always been pretty pleased. Love the fact they allow dogs and they even have a bag and trash for the dog area. The grass for the dog was nice and freshly cut.

"Not Impressed"

3
22/03/2016

The room was a nice suite with a ceiling fan above the bed and a jacuzzi tub, however there was trash in the room from the previous occupant, the refrigerator did not get cold, and the hot tub was "broken". The breakfast was not up to our standards, and the front desk staff was very slow, unhelpful, and even rude upon check out. I will not stay at this hotel again, nor will I recommend the hotel to family or friends.

"I have good time"

5
22/03/2016

Good location, close to the main street. Friendly staffs, front desk, breakfast lady. Just one little recomment, you need extra inventory at breakfast. 1st day I am there, you are out of almost everything (yogurt, milk, fruit, bread...etc).

"Don't stay here if you want to sleep"

1
16/03/2016

So many noises- the refrigerator, the AC, the upstairs guests- you name it! I've been to Best Westerns all over and this one was the worst! We could have moved to a different room upstairs but we had a pet. The breakfast was also horrible. Most of the food was gone before 9 and the eggs were covered in water!

"Clean, great price"

3
13/03/2016

Stayed with my husband and small children for one night. Great price, clean and close to Main Street. Staff was nice. Breakfast was average but did the trick. The rooms echo loudly so I felt bad when my kids cried. Overall, great budget hotel.

"It's a bed and the door locked"

2
19/02/2016

Non smoking hotel and non smoking room, but it smelled otherwise. Basic accommodations, least expensive room. You get what you pay for. Will try very hard to look elsewhere next time. Not very impressive. Front desk clerk was very friendly. Could have been worse but also could have been much better.

"Overall Horrifying Service"

1
10/02/2016

During our stay here, we were locked out of our room. We were forced to wait for over an hour and a half while maintenance drove from another city. The staff never once apologized and were overall made light of our concerns. The next day our room was not cleaned and after requesting them to clean it, it still was not done. We requested a refund for the first night and were lied to directly by the GM. AVOID THIS HOTEL. NOT WORTH THE HASSLE.

"Not A Good Stay"

2
23/01/2016

Service was great. Room was very very clean. Heater was very noisy and bed very uncomfortable. Didn't get much sleep. Took one look at the breakfast and we decided not to eat it. Didn't look good at all. We've stayed here before and had no problems. Won't stay again.

"Clean and what we needed"

4
19/01/2016

We got a room on short notice. We went to Fredericksburg for a day trip to do some wine tasting. The room was clean with 2 TVs. The TV in the bedroom didn't work and the toilet ran if you didn't jiggle the handle. We weren't really in the need for the second TV at the time. The walls are kind of thin, so it was nice to have control of the heating/AC so we could have some background noise at night. The breakfast was great, the Texas shaped waffles are a must!

"Clean, Cozy, Friendly"

5
14/01/2016

Very clean, friendly staff, and homey decor. The pool was closed for the winter, but I enjoyed the free access to the local Anytime Fitness. Conveniently located near the main drag. Breakfast included biscuits and gravy, sausage, and eggs (powdered) in addition to the usual pastries, cereal, and waffles.

"Like An Old Friend"

5
09/01/2016

I've stayed at this motel numerous times for business and it never disappoints. It has a nice Western charm to its decor. The staff has always been friendly and engaging. I also like that it's off the beaten path or about a mile off of the main road Hwy. 290. The rooms are always clean and the beds are excellent with ample covers. The price is very reasonable for such a popular tourist area. Tip for food choices, try Andy's right around the corner or the Old German Bakery & Restaurant on the main road. Never had a bad meal at either.

"A little dated, but friendly staff"

3
07/01/2016

We were expecting a little more from a Best Western Plus. The hotel was definitely dated and had seen better days. The bed was uncomfortable (too soft) and we didn't sleep well. On the plus side, the location is great! Quiet, on a side street but near the main street, with plenty of parking. Also, the staff was very helpful and friendly - especially at checkin and out.

"Trip home to visit Mom."

5
04/01/2016

This hotel is always nice to stay in. The grounds are nicely kept and the lobby is inviting. The rooms are clean and comfortable and they offer free internet and breakfast. There is easy access to anywhere you would like to visit in Fredericksburg.

"Enjoyable and convenient"

4
02/01/2016

Hotel and Staff at this hotel in Fredericksburg Texas was very good. Excellent location for getting around in a car. Not quite close enough to Main Street for Walking. Breakfast Bar and Coffee were outstanding. Would definitely stay here again.

"Holiday Travel"

5
02/01/2016

Friendly staff - "above and beyond" / any issue was immediately remedied / appeared newly remodeled - landscaped / centrally located to main attractions of "downtown" / will definitely return for next stay

"Terrible experience !"

1
23/12/2015

We were passing through very late and the hotels were full. We were told that they heard the Best Western still had rooms left so we called and no one answered so we just drove to the Best Western, assuming that they were just quite busy to answer the phones, we found the clerk in the dining area watching the television. These pictures show a little of our experience there. The room had a unpleasant smell and asked the front desk for some freshner and she told me she didn't know where housekeeping kept their supplies. The bed sheet was dirty, it had a blood-like soil on it and the bathroom hand towel that was hanging, ready to use, was also dirty. We did report this to front desk that next morning and she forward the complaint to the manager, who was suppose to give us a return phone call and its been 2 1/2 weeks and she has not called yet. We also called for her a couple of times to see if she may be apologetic or issue some credit for the negative experience we had and she has not returned any of our messages. TERRIBLE Management.

"Room ok, service terrible"

3
20/12/2015

While our room was clean and ok, my in-laws room room next door was missing furniture and not ok. When the front desk was informed/questioned, we were greeted with a very lack of concern or interest. So we decided to make the best of it as at least the room was clean. The next morning we get up ready for a waffle and cup of joe. Half the food items were either empty or sadly, cold. When I asked if we could get one of the items replenished, I was told that they close in 15 minutes. This was 45 minutes before the breakfast scheduled to close. Disappointing. Can't say I'd stay here again as hospitality and work ethic are sorely lacking. On a positive note. My 11yo loved the pillows!

"good location"

3
16/12/2015

This is a good hotel if you are going shopping. It is close to the main shopping area, has a good breakfast and is a good price if you don't come on a weekend. They have rocking chairs out front to use and a nice view of a nearby grassy field. Get the Texas shaped waffles for breakfast.

"Room Ok... Staff TERRIBLE!!!"

1
14/12/2015

A friend and I stayed here for two nights in December. When we checked in we had questions about what we were going to be charged and asked the front girl (Natasha). She was unable to answer the questions. First when the booking was made I gave a debit card to hold the room. They ran the first night through my bank account without telling me as a hold charge saying because it was a debit card it had to be done that way. When we checked in they ran the second night through my bank account saying again because it was a debit card it had to be done that way. Then was told we would be charged for the full amount of the two nights when we checked out and it would take 2-7 days to get the hold money back into my account. I explained this was not the first hotel I have stayed at using my debit card and that this had never happened to me before. Also they did not tell me they were doing it. They only reason I knew is It came across my cell phone as an alert from the bank. There was also an additional $10 per day tacked on the second charge. I ask her what was that for and was told it was for incidentals. I said what incidentals? Then the most rude manager (Lora Burger) came out and said that was in case we stole a towel or ran up a phone bill. She also rudely informed us if we did not like it we could check out right then. Although they had already put two nights of hold charges on my bank account. What was really quite funny is when we got to our room the phone did not even have a cord hooked to it for anyone to make a phone call. I will never stay at this hotel again and will make sure none of my friends stay either. If a manager as rude as Lora Burger worked for my establishment I would make sure she was let go immediately. We are in our late 60's and are not used to being treated in this manner by any business.

"Nice Rooms"

4
07/12/2015

Room was very comfortable and clean. Nice location close to town. Exterior is very inviting. Staff was helpful and friendly. Breakfast was very basic. Side door to West side parking lot very difficult to open from both sides - extremely difficult from outside.

"A Legitimate Emergency isn't sufficient reason to cancel or expect a refund"

1
02/12/2015

We scheduled a business trip to Fredericksburg and booked the B/W located there. Horrible weather due to tornadoes, flooding and 5-10" of rainfall caused road closings and travel advisories. Called the motel around 7:30 am on the day scheduled for arrival to cancel because we could not get there. However, we were told, Strict policy of motel does not allow for a refund of any kind after the cutoff. They said that Cutoff is 4pm the day before scheduled arrival. We pleaded, given the extraordinary circumstances, it seemed reasonable to allow us to cancel. We were told absolutely not and they hung up the phone on us. Called back asked for name of manager, wouldn't give it. We were told the manager would call us....never happened. Worst treatment ever received in my decades of traveling! We called the B/W headquarters, they called the motel, to no avail. The one shining light in all of this was Elizabeth Cole, resolution specialist who responded to my call to the executive offices of B/W. She was very helpful, resourceful and understanding. I cannot speak highly enough of her. She provided resolution even though the motel, which is independently operated, would not. Thank You Elizabeth. That said, I caution all travelers to be very very careful when making reservations at the B/W in Fredericksburg. A dollar means more to them than a happy customer.

"A Best Western fan"

4
19/11/2015

We usually try to stay at Best Westerns as we find them fairly consistent. We were told via phone the pool was closed but the hot tub was open. Did not happen. The room was nice but the bathroom floor needed a good cleaning. We found men's underwear in the closet on the floor and some food on the floor by the fridge. We cleaned things up but they never addressed the bath floor. Hair dryer only had low speed which did not help the wife much. On check in Maureen was super helpful and pleasant and Kay in the breakfast are was "the best." Outside of that the staff were okay. The place was quiet and we liked the location away from traffic. They get so many weekend tourist in Fredericksburg I feel the staff is just plain fed up with people during the week.

"Comfortable overnight stay"

4
19/11/2015

We had a very nice experience at the Best Western. We were warmly welcomed by the front desk staff. The room (two queen beds) was very large and also had a sofa and side chair. The bathroom was large and clean. The breakfast room is very charming but very small. However, a meeting room located nearby offers additional seating. Food was typical complimentary breakfast fare, but was hot and tasty. The location is convenient to Main Street, although not really within walking distance.

"Relaxed atmosphere"

4
18/11/2015

Not only was Fredericksburg & the close radius of fascinating locales extremely interesting to visit, but the proximity, staff & comforts of the hotel were most certainly appreciated & enjoyed. Found, for the price, the value just right. Truly would recommend & look forward to a return in the near future.

"Poor management. Old building. Stay at Comfort Inn across the street."

2
16/11/2015

We arrived at 9ish in the morning in Fredericksburg after several hours of driving. We were just passing through to San Antonio for a doctor's visit. We ate a good breakfast and dropped by the hotel on the off chance they might have a room open that early. No cars in the lot on arrival. Whole place looks empty. Went inside and asked about early check in. Manager looks at me like I'm an idiot and says they were busy last night. She didn't bother checking the computer. I asked if we could check back in a few hours around noon. She says check in is at 3. So come back after 3. Note: it wasn't what she said that bothered me. It was how the whole situation was approached and how it was said. So my wife and I, both military members, decided to explore the town since it was Veteran's day and we had a while. We walked the main strip of the town and spent hours killing time until we were finally pretty tired at 2. Now we returned to the hotel hoping something might be ready by now... Same manager. Same response. Same attitude. Tells us to go find something to do because there's lots of stuff to do in this town. So I double tapped the question because it seemed unlikely they would have 0 rooms by 2 pm. Again she didn't bother checking the computer. Just blew us off. So now we waited in our car outside the hotel until 3. This time I wore a body cam inside to make sure I document our stay for Trip Advisor. Now it was someone different at the desk and he was much more friendly and helpful. I was able to finally check in and got our room keys. We went to the second floor with our bags. The first thing we notice is how hot the hallway and elevator are. Then we discover our keys don't work. I try both several times, then ask the desk clerk about it. Instead of taking my word he tries the keys on the side door which is supposed to be locked but isn't so it doesn't work. Then he goes to our room and tries and they don't work so finally he reactivates them. I took video of most of this and I'll upload when I get back home. Also filmed the parking lot multiple times throughout the stay and there was never more than 2 or 3 cars total. The room itself was very dated. Old green carpet and old appliances. I also filmed a nasty stain on our bedding. In the morning we tried to leave around 4 am. The night clerk said he couldn't check us out for another 20 minutes because he hadn't done the night audit yet. He was friendly but didn't seem to know how to handle the situation. Finally he suggested he can finish the process without us and send a receipt to our email. I accepted and we left. Overall we were not impressed with the service or the hotel. Friendliness goes a long way but management couldn't even manage that. Plus the hotel needs a major overhaul. When we come through Fredericksburg again we'll stay somewhere else like the Comfort Inn across the street or LaQuinta down the road. Both cost less and had better service. If I were you I would truly deeply consider your options because Fredericksburg has plenty of other places that are happy to go over the top to earn your business.

"Don't bother"

1
05/11/2015

The hotel cancelled my reservation for 2 nights on a crowded weekend. We had no place to stay and the hotel did nothing to help us. We had to find our own accomdations and pay lots more money since it was last minute. No resimbursement from Best Western. I even notified corporate and asked for a refung..Nothing. Forget Best Western.

"Weather emergency... can't cancel or get a refund."

1
04/11/2015

We scheduled a business trip to Fredericksburg and booked the B/W located there. Horrible weather due to tornadoes, flooding and 5-10" of rainfall caused road closings and travel advisories. Called the motel to cancel because we could not get there. However, we were told, Strict policy of motel does not allow for a refund of any kind. We pleaded, given the extraordinary circumstances, it seemed reasonable to allow us to cancel. We were told absolutely not and they hung up the phone on us. Called back asked for name of manager, wouldn't give it. We were told the manager would call us....never happened. Worst treatment ever received in my decades of traveling! We called the B/W headquarters, they called the motel, to no avail. The one shining light in all of this was Elizabeth Cole, resolution specialist who responded to my call to the executive offices of B/W. She was very helpful, resourceful and understanding. I cannot speak highly enough of her. She provided resolution even though the motel, which is independently operated, would not. Thank You Elizabeth. That said, I caution all travelers to be very very careful when making reservations at the B/W in Fredericksburg. A dollar means means more to them than a happy customer.

"Decent Rooms, A Little Off the Beaten Path, Close to Schools and Fields"

4
03/11/2015

Stayed here for recently rescheduled marching band competition. It was literally only a couple of blocks from the fields. Nice room, nice staff, nice breakfast. Nothing but good things to say really. Not a 5-star hotel, but it was just what we needed, and it was quiet.

"An okay hotel"

3
02/11/2015

Nothing spectacular but met my needs for the one night I stayed. Staff was not very friendly and overlooked the fact that I was standing there waiting to be served and chose to ask the person behind me if they needed help. Really?

"Very Clean"

4
26/10/2015

Overall it was a very nice place to stay. A little pricey for what you get though and the bed was too soft, so I woke with a sore back. The Breakfast was very nice. Easy to find and close to everything, you might want to do.

"Fredericksburg Treasure"

5
18/10/2015

I had a very pleasurable experience staying at the Fredericksburg Best Western. It was easy to locate & I found it to be very well maintained. It was clean outside and inside. The best part was the incredibly friendly, genuine & helpful staff. I would definitely stay there again.

"one night stand"

3
16/10/2015

As requested, I was given a room in a quiet location...only problem was the guests next door had left their small, nervous dog alone in their room while they left for dinner (against hotel policy; so not their fault). We travel with our dog often and this type of behavior by a pet's companion gives all of us a black eye. The refrigerator had been turned off without removing ice trays, so when it was opened water spilled everywhere. The free breakfast was a bit below average, but adequate for small appetites. The staff couldn't have been nicer or more helpful and overall, I had an ok stay.

"Average"

3
14/10/2015

Older hotel with average amenities. Breakfast was fine, wished for more variety Would choose a new hotel, if that was an option. The location was central location so easy to go anywhere in Fredericksburg.

"Ok. Not great. Some issues."

3
30/09/2015

On a trip to visit family in Fredericksburg, Texas I reserved a room at the Best Western Plus. The room was not completely clean. Small pieces of paper on the floor by bed. The in room fridge was off balance and vibrated through the night. The bed was comfortable. The bathroom was large and clean. Mixed bag.

"Very Very Bad"

1
27/09/2015

If anyone reads my reviews they know I try to look at the good, but this time I couldn't really find any. This was the WORSE hotel I think I've ever stayed in. Hotel.com was great because we were on the road, called them and they made the reservation for us while we were driving...that was the end of the good stuff. We got to the hotel and the people seemed nice enough, not overly, but enough. We got our first room(you know that bad is coming when it's the "first" room) and walked in to the smell of urine. Kind of like an animal or person had decided to mark it's territory. I went to the front desk to ask for a different room and since another guest was checking in I waited to say anything because I didn't want to complain in front of other people and open the door for them to complain, but I should have. Because I didn't say anything right away the old lady behind the counter did the old high school scowl with the what do YOU want movement. Anyone that has a teenager knows what I'm talking about. I told them of the smell and asked for another room and that was when any vestige of niceness went away. It was SUCH and ordeal but they did give us another room, upstairs right next to the elevator and ice machine. When we asked what the new room number was we got no response and we were told it was upstairs, that was all, although the room number was written on the key card holder... but they couldn't say? We asked where it was and the response was again upstairs(maybe an attempt at a joke except it was stated with a scowl so I don't know). We asked how to get up there and then saw the stairs and asked if that was the way and finally one of the ladies told us where the elevator was. Now the condition of the room. The room was small, which is fine, but also dirty. You walk in and you're hit with a strong odor of a very sweet room freshener, like they're trying to mask smells instead of cleaning the source of them. Maybe because the hotel is 'pet friendly' is why they do that, I don't know. There were hairs on a couple of the towels and the cleaning staff was SO attentive that there was popcorn in the microwave. Not a bag of popcorn for the guest, but loose popcorn that someone had obviously made prior to us staying there. The next morning at around 8:15 we went down for the complimentary breakfast only to find the egg tray empty, the breakfast meat tray empty, a little bit of gravy stuck in a corner of the gravy bin and some hard biscuits and a couple different types of what I guess was danish...oh, and some fruit in a syrup that I couldn't figure out what it was and some apples. A couple of the other guests were joking with us about the "quality" of the hot breakfast and the fact that you couldn't cut the biscuits with the knives they provided, even after covering them with the remnants of gloppy gravy. One of the guests asked an employee if they were going to refill anything, were told yes, but even after another 20 minutes sitting there waiting, we finally gave up and went back to the room to pack and leave. I wonder if they ever got anything else. In conclusion I can only suggest you don't stay here and if you do, good luck.

"Over night stop."

3
26/09/2015

I was just here for the night and thought that this could be a top notch hotel with some attention to details by the cleaning staff. Also if they don't have they need a housekeeping inspector they ned to hire one.. The hallway which is carpets was dirty…not a good first impression. My room smelled heavy of air freshener. What were they trying to cover up? The bed skirt…dirty. The bathroom looked as if housekeeping got in a hurry…towels and wash clothes just thrown on the racks. A dirty cleaning rag hung next to wash clothes. Water marks all over faucets in the sinks. The shower/tub combination was clean and its quite large. The carpet needed to be cleaned as evidenced by the bottom of my socks. The bed was comfortable as were the pillows. I left before breakfast. Jerry checked me in…was very nice.

"Excellent hotel in a wonderful area."

5
21/09/2015

I had no issues at this hotel, everything went very well. Because I was doing multiple excursions in the Fredericksburg area, I used this hotel as a base for five days. The location was perfect for visiting the Admiral Nimitz Museum, the National Museum of the Pacific War, The Fredericksburg Pioneer Museum (a gem), Luckenbach TX, and the LBJ Ranch. On top of this, there are multiple restaurants in town that serve excellent German food. The hotel is situated a short distance above "Main Street", so the location is quiet. All in all, a very good hotel in a fun area.

"No More Second Chances"

2
21/09/2015

This is the second time I've stayed here within a 30 day period. The staff knew I was coming back and I gave them the opportunity to make it right after my first bad experience, but they really didn't care. Room cleanliness and attention to detail is not the strong suit of this hotel. Additionally, the staff is not the friendliest and some would say rude. If you don't care about the cleanliness of your room or how the staff treats you, then this is the place for you.