Best Western Plus Kennewick Inn

This is by far the worst customer service I've ever experienced. First of all when we booked we saw several advertisements stating a price match guarantee. We found a better rate and then booked with BW. I submitted the form with screenshots to prove the price difference. Please see below for the advertising of price match on BW website. The screen shot of the better price. And the price of bw for the same day. We put on the reservation we had a service animal but upon arrival they were very short stuff us and proceeded to bounce us around rooms to accommodate the animal we had already informed them of. And they proceeded to charge an Additional $250 local fee. We had moved to spokane but were in the area to sell our home. Not locals but they didn't listen. In the end they charged us $434.00. For a room that was not the one advertised or that we paid for. When the price match peeps got back to me they have only argued with me over the price match. They said the price had to be available when they reviewed it days later in order to price match. Meaning my limited low price on Super.com was no longer available 3 days later so they won't honor it. Even with a screen shot. See emails below. Then they told me the super.com was sold out and that's why they wouldn't honor. Then told me it was not a better price. So they wouldn't honor it. See below the price difference is clear. BW before tax: 164.15 Super before tax 146.74 BW after tax: 184.88 Super after tax 164.58 Both show Super lower. So that email is wrong completely. Then the service and room were so bad. It was not the room we paid for. They moved us. Treated us like we annoyed them. So we checked out and left that day. We didn't stay the night. We still have a 434.00 charge on our card. They haven't sent the fee back yet. They told us 4 different prices. On BM receipts say 164.15. Then 184.88. Then 219.88. They charged us over 400$ We didn't even stay. And they are giving me the runaround about the guarantee still and about the way our stay went. For such a big company they are truly showing how they will fight and be stingy even if they are wrong. They say price match in the listings. They even give you a quick run down of the rules for it. But then they hide behind this little stipulation in the fine print that says "if the price matches when they review it..." so however many days they decide to wait before they review it.... if it still matches after that, then they honor the price match. See the proof in the pictures.

This property is older. It seed as if remodeled a decade ago. We are Best Western Premier members. Adding the Plus to a property is usually a sign that we will be comfortable. Not so here.

Best access traveling south through Tri-Cities. Best access to food, shopping, golf, etc.

This place is clean, quiet and comfortable. We stayed on our way to visit family in Montana. Booked again for our way home but realized soon thereafter that we were ready much sooner than anticipated so I phoned to request cancellation so we could put more miles behind us. They would not comply; unknown to us, they have 24 hr. cancellation policy that is non negotiable. (Unfortunate, because we would have stayed there again, especially on trips on our way to visit family.) This was a deal breaker for me, especially being a repeat customer and being early enough in the day that the room could have been booked for someone else. Now here are the non- deal breakers that I found annoying: Coffee is terrible in the room and in the lobby (McDonalds has better coffee,) clocks on microwave and bedside were an hour behind. I tried to reset bedside clock without success; bathroom fan runs all night long; front office staff are like interacting with a fence post. There is no “Good Morning!” Or more importantly “how was your stay?” It was as if each word cost her a dollar. This was true at checkout both stays. What the hotel doesn't have control over is the fact that if you stay here there is no good place to eat your dinner. I would bring a deli sandwich next time, IF I were to stay again. And that remains to be determined. I would not recommend this place to friends.

The location is perfect. Driving is fairly easy once you get used to the highway system. The place is always clean, and the staff is friendly. The pool & hot tub are open 24/7, and there are usually very few people using them during the week. The area has great food choices and movie theaters plus a Walmart and Home Depot within walking distance. There's a McDonald's next door, so you can eat fast food if you choose. Unfortunately, there are a few panhandlers around due to the volume of traffic, but other than that, the location is great.

The entire staff was incredibly accommodating and kind. The customer care is top notch. 10 out of 10 would recommend. Bonus, the location is great and easy to get to other local businesses.

Bed was comfortable, soaker tub was relaxing, and staff were incredibly accommodating and kind. Unfortunately that is where my positive review ends. It's possible I just selected a bad type of room… but I paid extra for it. I was so excited to be able to sleep in for once being away from home, but blinds didn't keep out any light and I could hear every single car passing outside so I barely slept and woke up early. You can hear everyone talking and passing your room in the hallway, every door open, and every car engine. Mostly disappointed.

The room was nice, check in was easy, and it was a nice surprise to have free hot breakfast. We picked the hotel because of the spa jacuzzi, which didn't disappoint & also it's open 24 hrs! Additionally the decor was up to date & the breakfast tables had nice centerpieces. Most hotels don't go to that level of detail in the breakfast area. It appears that the ownership actually cares about the customer experience.

I booked a King Suite with the whirlpool tub and fire place for our anniversary. The fire place did not work at all and the whirlpool tub pump would turn on but would not circulate any water. I informed the gentleman at the front desk and he just said "Thanks". Definitely won't be back to this location.

Loved the location, staff was amazingly kind and caring. The room was beautiful. We got a suite with a Jacuzzi in the room and the water was boiling hot! Breakfast was good. Loved that guests had access to the pool 24 hours. Incredible experience. Will be using this hotel every time we stay in this location from now on.

Surprisingly quiet in that the Inn is located on a busy intersection. Good noise insultation. Friendly staff with good recommendations. Texas Roadhouse for meaty meal.

I was a guest on 9/24/25 and have made 6 attempts to speak with the manager, MIKE. It is now 10/6 and the staff at the counter has assured me that they have repeatedly given him my messages. We were a later check-in and upon getting to our room, the toilet wasn't working and the sink was incredibly slow to drain. After walking to the front desk to request another room, I was told there were no other rooms available with 2 beds. We wound up fixing the toilet ourselves so that we could go to the bathroom. We weren't looking for a free room but a this point, I'll be challenging the charge with my credit card company......

The location was convenient to shopping and dining. Overall the property is well maintained and comfortable. Only two small issues with the room. The first being the child height toilet. The other is the TV. I watched YouTube because I couldn't get in to the channel guide without it going to the same channel every time. Maybe an instruction sheet would help. Everyone does not have Spectrum TV at home and therefore won't be ready to take this one on! As far as value goes, compared with other brands it's really good!

The entire staff are very accommodating to any special needs. Mark and Hunter helped us find a room that was more accessible for us. The pool open 24 hours is a bonus plus the free breakfast.

Being a BW rewards member I stay in BW motels whenever possible. My husband and I were in town for a tennis tournament that required a 4 night stay. The hotel is clean looking with welcoming staff. Our room was clean and comfortable, and reasonably quiet. After the first night's stay the electricity went out in half of the room. The only place that worked was the bathroom and the sink area, A/C, fridge. None of the lamps worked, and we had to charge our electronics in the bathroom. Maybe a minor inconvenience, but after 24 hours it still hadn't been dealt with. I didn't want to stay in that room, with potentially no guarantee of the issue being fixed, so I requested another room. After a few more hiccups I received keys to another room, and there was light! 😄 The frustrating thing is that during the outage we received no communication from the staff about getting the issue taken care of. Breakfast was typical BW, eggs and potatoes, waffles, cereal, etc. The area was kept tidy and well stocked. Coffee in room and breakfast area was lousy. There's a Nescafé machine (no extra cost) in the breakfast room that gives you a much better cup of coffee! Internet worked well. Didn't get a chance to use other amenities. It really wasn't a “plus” experience for us this time!

Staff friendly and professional. Room was comfortable and clean. We will stay here again if we ever visit Kennewick that requires an overnight stay.

Always a great experience. Love how we can always get a room on the first floor located close to parking for loading and unloading and also access to walk our dog when needed. We also love being close to the pool and that it is open late. Front desk staff is always friendly and accommodating.

The property is well kept. The room was clean and updated. Customer services was fast and friendly. One of the best gyms I've seen at a BW. I would stay here again if in town.

Good and clean rooms, no cigarettes smoke and good breakfast! No noise and disruption at night. Good reception and everything went on well

Room was clean and the bed very comfortable. The breakfast was outstanding! The omlets, potatoes and waffles were excellent! Highly recommend!

My experience at this Best Western was great. Rooms were clean and large. Breakfast options were amazing. We absolutely loved the cappuccino machine! Not a single complaint from us. The pool was clean and warm and kid friendly. We will def book again.

Jessica was very accommodating when asked to change our room to ground floor. Other associate ( male) was equally accommodating when my husband asked about leaving our motorcycle under the covered entryway.

My trip was so smooth and easy in dealing with the staff. They were attentive and all the people working there were friendly and helpful when I had special requests. My room was perfectly clean. Most of all I barely heard anyone else when I slept and slept like a baby. The pillows were perfect. The comforters were white and clean. They just do a good job. Place is run well

Really enjoyed our long weekend here - stayed 3 nights and would stay here again. Our room was large and nicely appointed. The pool and fitness room were both very nice. The staff were friendly and helpful. The breakfast was…uh, “free” - hopefully you know what that means. So, I stuck with the Cheerios and fruit. All in all a very nice stay.

Very clean! AC works great, and the staff are very friendly, also very happy that the pool was open for all hours. Very happy with our stay.

The Staff is nice and welcome you well. Location is good and quiet. Room is nice but a little old. Although everything is in working condition. Breakfast is good with variety. There's pool and fitness center

I was given a room that was occupied and walked into the room not knowing. The next room I was given was dirty, worn and disgusting! The breakfast looked gross, did not eat any items. Hotel looks nice on outside, but It's the worst hotel I have stayed in for a long time.

Wyatt was so kind and welcoming! We called earlier to let him know we'd be arriving late and he remembered and welcomed us by name.

The desk staff is always very friendly and helpful! We always find the rooms clean and with everything we need. The people that take care of breakfast are also very friendly and helpful. The most important aspect is we know we will find the same consistency every time we visit. See you soon!

The staff were pleasant and professional. The room was well appointed with coffee maker, refrigerator and microwave. The fitness center was better equipped than I expected with a complete multi-gym. Lots of choices at breakfast. Definitely will stay again if I'm back in the area.

Kelli was exceptional at making our stay great. We came together for a celebration of life and she ensured we had everything we needed and then some. She called a technician immediately when the air conditioning in the conference room went out. They couldn't fix it in time for our event but they provided extra fans to ensure we were comfortable and comped the conference room as well. The staff arranged the tables and chairs beautifully which provided extra comfort and less work for me. Everyone was Very nice and accommodating and our hotel room was clean and comfy as well.

I have stayed in other hotels I travel 5 to 6 days a week and I have never found a hotel as nice as this for the price I feel it is underpriced. Please don't raise your prices after I say that wonderful place to stay from time to time they even offer me a free soda. My wife doesn't let me drink it so when you guys offer it to me, she's not around thank you guys for treating me so well all your staff is absolutely wonderful. I will always remember and I wrote a few reviews but never heard back about it, but there is a gentleman named Rico. I believe it was in Ontario. He looks like he's from California. He's got a lot of tattoos. He is an amazing employee men like Rico only come around once every five years for an employer Rico in Ontario Oregon is awesome. what a respectful, accommodating, knowledgeable competent worker that Front Desk help I can't say enough Rico suave that's what I called him. What a guy.

As always, an excellent, comfortable stay with efficient friendly customer service. Delicious full hot breakfast with a huge variety of options. The guestroom is spacious, clean, quiet with a very comfortable bed and pillows. Plenty of bathroom amenities available.

Great service, great breakfast with good selection. Clean, with an easy location to visit. Ample free parking. Close to good shopping and restaurants. We didn't use any fitness facilities as we'd just played 18 holes at Canyon Lakes golf course - which was in great condition.

I've stayed at many best Western hotels across the country. This location is amazing. Everyone was friendly, professional, and helpful. The rooms are clean and comfortable. There is several good restaurants in the area, and… the best amenity… Drumroll please: the hot tub and pool are open 24/7! Recommend staying here if you Kennewick.

Amazing experience at this location. I have been to quite a few BW locations. This one always has a great staff. The location itself is really quiet and clean. I also want to emphasize Vivianne's attentiveness she is lovely to communicate with, as well as very helpful, and always provides the information you ask or you need, very attentive to every detail, and is always checking in to make sure you have everything you need. Overall great experience and a great location.

This place far exceeded any expectations I had. Every one of the staff members I encountered were all awesome, they were cheerful and happy to help. The room was exceptionally clean, the AC worked awesome, the bed was comfy, loved the pillows. The small touches like having an extra blanket and pillow in the closet just in case, the breakfast, coffee and selection of sundries for sale up front, along with the over all neatness of the whole place really contributes to the wow factor. I would rate this top 5 if not top 3 of hotel stays I have ever had. Best Western y'all knocked it outta the park! Thank you for making my work travel experience something to look forward to in the future, this will be the only place I stay in Tri Cities.

Room was spacious, well equiped, and comfortable. There were plently of outlet options for charging mobile devices and the lighting, while not grandiose, was 100% what we needed and more. Beds were soft and comforting as were the pillows.

Your ROOM may NOT be available - even though you booked it! AND THEY will NOT refund you!! Stay somewhere else. I don't want this happening to you too. What happened : 2.1.15 We booked a King bed with a sofa. When we showed up, it was not available for us - so they tried to give us a 2 double bed room. I said, "We purposely booked a King with a sofa so that won't work for us. Can you just refund and we will find another place to stay?" They said "No." The employee on duty would not and he called his manager and they would not either. So we left - as that room would not work for us. My husband me and 2 year old share the King bed while my daughter sleeps by herself. Hence why we booked the King with Sofa room. Before we left, I wrote down what happened and had the employee on duty sign the paper for proof. I called hotel management of Best Western Plus corporate /customer service as that is who they told me to contact. Customer service said they will contact the manager of the hotel to try to understand. The manager said "We tried to switch to a double bed room and they had none available." Like WHAT IN THE WORLD. Seriously! And the manager refused to refund. That's not even true and I even have proof with the employee signing the paper. I have no idea how they have such a high rating. I can't believe the manager would not want to make it right with the customer? Makes no sense. We booked a King with sofa online - it's not available when we showed up - and then you won't refund them? :(

The hotel was clean and well appointed. The bed comfy and the WiFi was easy to access. The check in was easy and the breakfast was very nice with lots of hot and cold choices. There were also lots of food and entertaining establishments nearby. We would definitely recommend it!

The room was immaculate!!! Staff was always accommodating. Got to watch fireworks and also go to Red Lobster!!! Honestly this Best western was way more fancier than red lobsters was! Staff was kind and amazing!! Can't wait to go back for a 3rd time next year!!! Hot tub and a fireplace definitely set the right mood for the night!!!

Terrific weekend stay. Pool and hot tub available 24/7, hot breakfast with great coffee and cereal choices, yogurt and bread/pastries. Waffle makers were a plus as well but wish there were gluten free choices (hard to find anywhere). Quiet room, nice shower and perfect location - right beside Walmart, just off 395.

This is the only Best Western we stay at in the Tri-Cities. The pool & hotub are open 24/7 and are in excellent condition. The complimentary breakfast is good and the staff is great. Two of the best restaurants are a short walk away. One Mexican and one Philippine cuisine.

Rooms were very spacious. Staff friendly & helpful. Breakfast eat great with many options. Pool , hot tub, and gym were accommodating. Location was excellent for dining, shopping & entertainment. Close to the gym's for AAU tourney. Family oriented. Parking was great. All in all, exactly what we needed within minutes. We will return! Thank you!

Best Western minus. Lots of road noise. While we were there the coffee/cocoa machine was broken, along with microwave, treadmill and steam room. Pool bathroom was gross. Fitness room had no hand sanitizer, water was empty and no towels. Breakfast was okay, variety average, just very cheap products. Requested late check out and was given an extra 30 minutes! Have stayed here before and amazingly enough there were many of the same problems. I often feel places need a second chance and well there it was.

I always find the Best Western Kennewick to have outstanding service and quality amenities. The location is very convenient and has a quality breakfast with a lot of choices to fit the many needs of guests!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We stayed for one night in a room with 2 queen beds. Check-in went well - even with only 1 person working the desk - she was lovely and informative. The room was clean and the bed comfortable. There was a great little set-up in the room that included an extra sink, counter, and mini-fridge. Overall a great place in a great location.

This hotel is nice, but less than we expected for the plus rating and price. The bed was not well made so the bottom sheet did not fit well and was uncomfortable. My husband and I were both cold during the night and turning up the heat did not help. The buffet was less than mediocre. Our king room had only one chair.

Diana was very professional and welcoming, and was there when I needed!!! I plan on being back next month! Thank you for everything!! The pool and hot hot tub were awesome as well!! The food was great! Close to Walmart, McDonald's Too bad for the story on the hot sauna, n how someone would actually want to burn the place down!!!

The bed and pillows are great! The room is clean and ready. The staff are very friendly and welcoming. It is nice to feel like a hotel really cares about your experience, and that everything was perfect, while I was away frome home. Thank you, for a great stay!

We have stayed here twice and both times were good. Rooms are clean. Breakfast was good, options for us and our kiddos. We enjoyed the pool and hot tub the first time. This most recent stay the pool was way too cold for us to comfortably swim but it was a good overall stay.

Room keys did not wok, breakfast was dry and salty, no one answered the phone at front desk after 5 attempts over 15 minutes. Calls kept going to 800 operators. Room was average but not worth 175 dollars paid. This is the third time I have stayed here but next time will look for another hotel

TV didn't work. The desk clerk tried to fix it but couldn't. We were able to get a reduced rate as we were just staying one night.

I always love staying at your Hotels because of the little things like plenty of pillows on my bed and the extra blanket was easily found when it was needed. I especially liked that this location had the pool open 24 hrs was very relaxing. Breakfast ? was delicious ? as always and all the staff were extremely polite and helpful. I look forward to our next stay.

Our two night stay here was great. Employees were friendly, hotel was clean and beds super comfortable. We were traveling with our dog and the hotel has a block of pet friendly rooms downstairs on one end of the hall with an exterior door that leads right to the pet walking area - good planning and very convenient. Luggage carts were available to help with easy unloading and loading. Parking lot was well lit and felt safe. Refilled water bottles in the fitness center and it appeared clean and in good condition with a lower temp for comfortable workout conditions. Highly recommend.

This was our first visit to this BW. We found the staff to be friendly, and our room to be clean, quiet, and spacious (although the bathroom is small, but there's a second sink in the main area). The shower pressure was good. The breakfast was also good, and the attendant kept things filled, and the area tidy. This was one of the higher-priced rooms on our trip, so we're glad it was a nice stay.

The best I have been to in a long time , check in people were above ans wonderful. Room, breakfast everything was terrific. We will be staying there again when we return foe the areas festivities. Our decision was based solely how the people at the hotel treated us. Thanks for a wonderful experience

This is a newer and very up to date property and the rooms have a great layout, boasting a bar sink in addition to the bathroom sink. This is my second time staying at this property and I will definitely stay here again. The location is great; no traffic congestion, Wallmart Superstore right across the street as wells a movie theater and strip mall. There are a good number of places to dine in close proximity.

Everything was fine. Nothing special here, but for one night passing through it had everything we needed. Staff was pleasant and no issues with anything during our stay. We would come back again if we are in the area.

Un-f'ing believable experience. I will be writing the CEO of Best Western. I have never been so ill-treated in my hotel-staying life. Much to share about little Miss D'anna rudely trying to rush me out of room. This employee is NOT up to Best Western standards and should be terminated immediately. She took what was otherwise a near 5-star stay to a 1-star. She is in the wrong business. It is called a "hospitality" business for a reason. She is whatever the opposite of that is. I love BW hotels, as a rule. They are the hotels of choice when traveling. This one struck out and has left a very bad taste.

AMAZING SERVICE! We came for our honeymoon and we were treated like royalty! Deanna, at the front desk was a sweetheart and handled every request with grace, including searching her own purse to find me nail glue! Wish I could give more then 5 stars!

Cleanliness is my #1 concern when staying at a hotel, and this hotel seemed very clean. The room, the breakfast area, and the pool were all in good shape. The staff is friendly and helpful. If the hot tub and sauna are important to you, be aware that they're not working. The hotel is near busy traffic, but it stayed pretty quiet aside from some obnoxious cars trying to be loud. It was easy to get around the tricities from the hotel.

The room was clean. The staff was friendly and helpful. They even took care of our outgoing mail. The bed was comfortable. It was quiet. The breakfast was tasty and there was a good selection. The price was reasonable. Everything was great! The room was spacious.

Clean, comfortable beds, plenty of plugins, friendly and knowledgeable staff. A hot hot tub and a large pool. Standard hot breakfast items. Central location. Abcdefg hijklmnop qrstuv wxyz Abcdefg hijklmnop qrstuv wxyz Abcdefg hijklmnop qrstuv wxyz

This was by far the best of the Best Western hotels we have stayed in lately. Great bed and room. Very clean. Everything worked. Good breakfast (though they were out of the omelette when I got there). Very helpful staff. Overall, very enjoyable.

Quiet, extremely clean and exceeded our expectations. Friendly staff, lovely hot tub and pool. Definitely worth the extra 20+ miles to drive to Kennewick instead of staying in Oregon on the way to Coeur d'Alene.

Clean and convenient. Deanna was awesome and so was breakfast gal who made some amazing biscuits and gravy! Deanna was great to all my players and was so easy to work with. Place was cleans and inviting each night we came back to get some rest. Kids also enjoyed the pool!

Location was great for us, price seemed high, but it was what it was - would stay again in the future.

Loved staying here, it was nice and clean. Good size pool, comfortable beds and great breakfast food.

Clean room, nice pool and convenient location. Nice front desk people. Breakfast was so so. Would return again with my family since the kids loved staying here. Would recommend. The only down fall was when we asked for towels for the pool (there was none) the told my son sorry there are no more?

I was surprised at the value for the experience. Clean, spacious and well appointed room. Breakfast bar. Really nice gym, hot tub and pool. Convenience items at fair prices available in the lobby at all hours. Friendly staff. Excellent proximity to food, shopping and the interstate while being located in a safe, attractive area.

We've stayed at the Best Western Plus Kennewick Inn numerous times in the past. Hotel is always clean, area is safe and service is exceptional. Breakfast use to be really good, and one of the reasons we would stay here, but recently we've noticed that they don't offer as many items (fruit, omelets, etc..) and so we might have to think twice before choosing this property again.

Wow I recently stayed at the best Western plus in Kennewick, and it was s great experience the staff was super friendly and helpful. The room was clean comfortable and had all the amenities.the hotel also was in a great location with walmart and McDonald's close by

The room was clean, staff were nice and helpful but if you need to use the pool and hot tub you do not have access. The hot tub was broken and drained looks to have been that way for a while. The interior door to access the pool area is not useable as they key swipe is not working. Has not been working for a while given the age of the sign on the door to use the outside doors. The outside doors to the pool are locked and have a sign that says closed. Call before you reserve a room their if you are planning on using the pool or hot tub. The front desk staff are not aware you can access the pool.

The young lady that checked us in was the nicest and friendliest ever. The room was awesome! Jetted tub, clean, extra pillows in the closet, very spacious and very clean. Breakfast was delicious, and the coffee was plentiful and very tasty. Thank you to all the staff, so nice and helpful.

The bed was comfortable and the room was clean. Very helpful and friendly staff. My daughter and I were celebrating her straight A report card for the semester and looked forward to the pool and jacuzzi. We had a wonderful stay and would return to this hotel.

[verse 1] Now I am stayin' somewhere someplace north tonight About a thirty miles north of the oregon state line I drove I-82 northbound till the bridge and then pasco round' i forgo u-turned down Kennewick ho! [verse 2] Ah a warm summer night afar temperature paced as in every northwest regions high 60s embraced I just hope like hell the city brings best western brand I'm gonna stay over tonight and get free breakfast just right and swim and soak delight [chorus] Headin' North of the Border, best western plus ill stay To the hotel seen, its nice and clean, i loved my one night stay North of the border, back from oregon heed my review and advice oregon to flee [verse 3] Rolling into washington the fog is pourin' down It is sunny but i go lukewarm in such a beautiful town I see the light in the window, I go in to the lobby after i searched to find this hard, location find, intersection i see [chorus] drivin' North on 3-9-5, right on 27th A. right on quillian street, ahead you'll meet the parking lot to stay V-shape the order, the layout guaranteed And I hope you feel the same way about me to make your stay easy and not worry free {breakfast in order} And the oatmeal came with brown sugar honey {warm eggs and water} the breakfast was worth the price and it was free

The staff and facilities were super accommodating for me and my pets traveling across the country! We were helped promptly and given a great room. Parking was super easy and there was a ton of access to restaurants.

We have stayed here a few times, the rooms are comfortable and they always have a good breakfast. The pool is open 24 hours a day and the kids love it. The location is perfect its quick to get right back on the highway when its time to go.

Our family was traveling to the area to celebrate a birthday, we needed two rooms and the two newer hotels up the street were booked. We've stayed at plenty of Best Western plus properties but this one was just a little more outdated then most for the price they charged.

Every employee I encountered was welcoming and helpful! My room was very good and the facilities are well kept. The variety of buffet breakfast items, varying each day, was an unexpected delight. I enjoyed my 2 night stay.

We had a quick one night stay in Kennewick to break up a long drive. The hotel was clean, the rooms were nicely updated and the 24 hour pool was a hit for my kids. The breakfast was great abs the staff were friendly! Would definitely stay here again!

bed was very comfortable, temperature control was good, the fan in the bathroom could be stronger and the charging stations should be upgraded ie. USB ports, the pool was a little cold, the spa was a perfect temperature and the entire area was very clean and well maintained

Very clean, quiet with nice employees. We always stay in Best Western Plus, if they are available. This one has always been tops. The breakfasts here have Belgium Waffles With strawberries and whipped cream.

Check-in was a breeze, the staff was very friendly. The rooms are clean and easy to get to. The beds were very comfortable. The hotel is close to restaurants, stores and easy to get to 395. We always try to stay at a best Western when we ride our motorcycles.

When we checked in we had a special request to keep a cooler full of crab frozen. Laura at the desk said no problem. Seems my cooler was too large for the breakfast buffet freezer. In a few minutes Laura and Gerard (sp?), the manager, knocked on the door solving the problem by putting our cooler in the housekeeping deep freeze. Super nice people solving a guest's challenging request. Our thanks to very nice hosts. Dan & Jennifer

Best Western Kennewick is a great place to stay! We especially appreciate the 24 hour pool and spa - Heaven! I am an early riser, so I can awake at 5 am and enjoy the pool and spa all by myself! Clean, comfortable, great people and hot breakfast! Easy access to food, gas and the interstate!

Girl with the curly brunette hair who works at the front desk late at night is extremely helpful and very kind. Why do I have to write a minimum of 200 words Jesus I don't know what else to say it was just a good hotel. Jesus.

The room was immaculate. I asked for the ground floor and got a room right across from the pool. The bed was super comfortable. Full breakfast in the morning was very good. Great place! Would definitely stay again.

The front desk personnel were welcoming, friendly, and helpful with our questions. The breakfast was good with a wide variety. The Belgium waffles with strawberries and whipped cream was a hit. Dog friendly hotel is a plus! Great location near fast food, Walmart, shopping, and gas stations.

We arrived late in the evening and had an effortless check-in. Our room was very clean and comfortable. Breakfast was amazing and we ate well before we had to get on the road again. Very friendly housekeeping and front desk staff the next morning as well!

As part of a long road trip, we recently spent two nights at this lovely hotel. The property is very well maintained inside and out. The location is convenient to restaurants and shopping. We had a room with a king bed, sofa, desk, microwave and refrigerator. The room was large, well decorated, very clean and the bed was comfortable. The customer service is excellent, and the breakfast was great, with a large variety of hot and cold items. The hotel is pet friendly with lots of dog-walking areas. We thoroughly enjoyed our stay, and I would highly recommend the Best Western in Kennewick when visiting the area.

Wonderful breakfast with various selections of warm and cold. Staff was courteous on phone and in person. Easy to find, close to shopping and gas. Coffee shops next door. Clean room with lots of space. Looking forward to staying there again soon.

Everyone was very kind and helpful. From the lady who made breakfast every day and helped me figure out how to make coffee then to clean it up after I spilled the entire cup to the gentleman who checked us in, who looked overwhelmed but still came to our room to figure out why our TV wouldn't work.

Best Western Plus at Kennewick had problems with their reservations for the guests that arrived around 2100. We had to wait over a hour and a half to get to our room because two gentlemen were not booked even though they had reservations. Then, when we finally stepped up to check-in, the receptionist said there were no roll-in shower rooms left. I made the reservation a month in advance and even called that day to let the receptionist know we were running behind because of car trouble. It was so bad, we checked out the next day and went home after the first day of the conference.

This is a great motel for a family! The pool and breakfast were perfect. The kids love the waffles and all of the extras. The staff is friendly and helpful. This is a great stop on our way from Montana to the Oregon Coast.

We have stayed at this Best Western many times and it is always clean, tidy and has everything we need. The breakfast buffet has everything you want or need. The pool and hot tub area is very nice as well We will be back!

The staff starting from the front desk, housekeeping, and especially the young lady who managed the breakfast needs was phenomenal! Having access to the pool was especially nice since our family was traveling with young kids.

Excellent service and overall stay was fantastic. We very much enjoyed the hot pool and swimming pool. The room was cleaned and nicely appointed. The breakfast bar was better than I've seen recently and we appreciated the hot meal and coffee

Absolutely love taking my family to this hotel in particular. LOVE the patients and friendliness they always have with my children. Definitely going to continue staying here when in town. Amazing customer service!! Thank you for always making our stay a great experience.

Most efficient checkin ever. I wish every checkin could be that quick after a long drive. I gave my ID and card, she handed me a key and I did the rest from a text link from my clean and ready room. Please strive to streamline checkin, it's the highest point of friction at the point worst for it. High value improvements.

I usually stay at Best Western properties when traveling for work. This was the best Best Western I have stayed out. The property and rooms were very clean and well-maintained. The lobby and staff were very welcoming. The breakfast service is arranged nicely, with the usual choice of options. The staff working the breakfast and dining area was awesome.

Clean hotel/rooms. Very homey feel in the lobby. The breakfast buffet is incredible! Walking distance to McDonald's which is very convenient and nice. My favorite thing about this best western though is that the pool/hot tub is open 24 hrs! Highly recommended!

Safe, comforting environment. Staff is very friendly and inviting. Pool hours are the best for teens and children. The rooms are at good standards. Clean, comfortable bedding and pillows. Great hotel for families.

Spacious room with comfortable beds. The breakfast was good and the person working the breakfast was so kind, friendly, and helpful. The pool is open 24 hours. It is located in an any easy to access area but is about 20 minutes to the main shopping areas.

The front office Lady. I'm guessing her name is Akia. (Curly hair) she has great customer service & very thoughtful . For instance, someone left the dome light on in a Box truck and I reported it to her and she made sure to find out who own the box truck and informed them of it. Shows me she cares and takes her job seriously. I look forward to my next stay!

Very nice hotel. Right off US 395. Close to everything on the south hill. Breakfast was very good. Nice variety. Rooms were clean. Beds were very comfortable. Staff was very friendly and accommodating. If in Kennewick, we'll stay there again.

Do not stay at Best Western Kennewick unless you like to be disappointed in service and sleep in a dirty room. Had to book the room twice because the Best Western rep didn't know how to do their job. The front desk girl sat on her phone like she was at Starbucks the whole time I was there getting ignored. The breakfast ham and sausage were rubberized due to the poor warming method. The hotel in Kennewick could use new management or training for their employees.

We always request a quiet location down the upper floor hallway. Best Western in Kennewick gave us the perfect room at the far end of the hall. In the evening I went down the elevator and on the other end of the hall kids were running around, slamming doors & being unruly. We are so glad we were not there. I think hotels should have a floor location by the ice machine for groups of noisy kids and have a floor for tired travelers who need a good nights sleep.

Experience was great from making the reservation over the phone, from the time we arrived and front desk was friendly and fast to check us in. Breakfast staff was amazing and Breakfast was outstanding great job Best Western

Not our favorite anymore. This used to be our favorite Best Western. Fantastic service. Best breakfast and, as elite members, we were rewarded with points and water and a treat! Also, noon check out. Now, it's a basic Best Western. Breakfast is all refined carbohydrates. Check out at 11. Points only. Meh.

We had our dog along for the ride, and she was made very welcome. The room was very clean and comfortable. I was impressed with the amount and variety of breakfast items---I loved the fresh Belgian waffle I cooked myself! This was much better than I have experienced at many other hotels.

This was a great stay after a long day of driving. I felt comfortable. The room was clean and nice. Everything i needed was available like a fridge, extra towels and pillows. The AC worked great and slept like a champ

Had a wonderful peaceful night. Everything was great. I have only 1 thing I would say is housekeeping knocked on our door at 9:30 am and woke us up. I planned on sleeping in and check out wasn't until noon.

Our family enjoyed open pool 24hours! The friendly helpful staff that helped clean a breakfast spill, sorry about that, and THANK YOU! 3rd floor comfortable beds & cool quiet rooms to rest and rejuvenate for vacation.

Greeting at check in was super friendly and helpful. Room was exceptionally clean. Pool and hot tub were a blast (open 24 hours). Break was hot and plentiful! Close to restaurants and shopping. Will stay here again!

My daughter and I decided to come to the tricities to visit some old friends. We decided to stay at the Best Western Plus Kennewick Inn, and I'm so glad we did! The room was clean, the staff was kind and helpful, the free breakfast was wonderful, and the pool/ hot tub were amazing. We had a great time, and will definitely come back!

Very friendly checkin. Large, clean room. Comfortable bed. Great breakfast with friendly staff. Building seems newer, or very well maintained. Near 395 for easy access but not noisy at all. Lots of food, shopping around. Outside of room windows need cleaning is all I got to complain about!

Your night shift clerk was very helpful to us our card broken down so we were kind of stranded when we finally got it running he gave us a couple Waters to get us on the road to help us we didn't know whether our car was going to be able to shut off or not we made it home and we do appreciate the ice cold water it was awesome

It's my Granddaughter's 9th birthday, so we are traveling to Silverwood Theme Park to celebrate. This was our 1st stop on the way. When we got there, it was a beautiful welcoming hotel with wonderful staff. We met up with another family and we were able to get rooms across from each other. Both families got to go swimming together in a very nice facility while the grandmother's got to relax after a long drive. The pond outback was calming with Dragonflies dancing around, making sure there were no mosquitoes lurking. Everything was clean and we had a wonderful time. We hated going back out in the heat to hit the road again….

The room very comfortable and the tv was great. Enjoyed the pool and very relaxing and had it to myself The breakfast was great . Eggs were good and the Canadian Bacon was delicious. Loved having the luggage carts available to use. We were great full for first floor room

We stayed in their suite for a wedding. The room was on the third floor and is very spacious. The front desk and cleaning staff were both informative, helpful and made our stay enjoyable. They had breakfast and a large pool!

The bad- The elevator is broken. Breakfast does end at 9:30 on weekdays, even though still posted till 10. Hours changed a month ago but stated no where and was not informed while checking in. About 5 families after me were not informed of breakfast hours either. Loud traffic noise ALL hours of the morning. I kinda expected it, but was hoping the a/c would drown it out, it didn't happen. Air conditioner kept shutting on and off. The only way for a constant fan was to turn it off for fan but no cooling. The good- The motel was clean. Beds are comfy. Well lit.

Staff was friendly and professional. Hotel was clean and the breakfast was great. The pool was heated, but just a little cool, although with the heat it didn't feel bad. Rooms were quiet so our toddler was not disturbed by outside noises.

Broken elevator not in ADA compliance for the 4 days we were there, and was not given a discount so we hauled everything up and down with a bad back for 4 days… momma was not happy to even be asked if I needed a 1st floor room and the staff just kept saying when the elevator gets fixed we will let you know but it never did the whole time we were there

The Beat Western in Kennewick is our go to hotel for visiting family in the area. The rooms are clean and comfortable and always in great condition. The breakfast rivals what you'd expect from a restaurant and the front desk staff is friendly and professional especially Steve that has always been there for my wife and I!

This hotel was lovely, clean, well staffed and in a GREAT Kennewick location. I couldn't have asked for more. I recommend this hotel to anyone hoping to lodge in the Tri-Cities area, especially Kennewick.

This was my first stay at this property. Right off the bat, I noticed the front desk staff was very welcoming. Sometimes. it can seem that the front desk folks at other hotels have had a long day (or night) and would rather be anywhere else. Not here. My interactions during the day and at 3 in the morning were friendly and accommodating. The rooms are very clean and comfortable as is the rest of the hotel. This property is very conveniently located next to a Walmart, numerous places to eat within walking distance and a Starbucks and Walgreens right across the street.

I just love the staff at BW+ Kennewick Inn. They make you feel so welcome. They actually remembered me from a week long stay a year ago. My favorite is Abby at the front desk. She's cool and she knows her stuff! Thank you for another wonderful stay!

The stay for the most part was great. This time my wife and I were staying here for our 18th wedding anniversary. We usually stream and could not because of no internet. There was a internet equipment malfunction

Just one night stay passing through Kennewick, WA. Easy to find just off the highway but surprisingly quiet. The room - clean and adequate- nothing special. Good breakfast-everything was hot even for the last 1/2 hour. Great pool- bigger than other BW pools - I swam laps!

Hotel stay was, as always, the best. The breakfast is always the favorite. This hotel in Kennewick is best one my wife and I have ever stayed at. We always look forward to staying here and plan our trips accordingly.

My family and I really appreciate everyone on staff. Everyone we came across was pleasant and helpful. The location was great, breakfast was fantastic, and the pool was the icing on the cake. Thanks again, and we will be back soon!!

Friendly and helpful staff. Great breakfast with a lot of options. Comfortable quiet room. I was a little concerned about noise being near 2 busy streets. That was not an issue at all. I will stay here again.

This last Thursday Friday Saturday and Sunday your front desk representatives were unfailingly friendly and helpful and very professional. Also the ladies in the kitchen area for breakfast were very efficient and the food was all incredibly good. We will definitely stay there again next time we're coming through the Tri-Cities.

Our 3 person family traveled to Kennewick for a college friend's baby shower. We stayed for night and enjoyed the hot tub and pool being open 24/7. The bed was definitely not the most comfortable but that was our only real complaint. The breakfast had a lot of options and was one of the better ones we've had during a hotel stay. All in all it was worth it for us, we had a great weekend and would stay again.

Great stay! Will be back! The pool and hot tub were clean and plenty of fresh towels. In the morning the breakfast was outstanding! It is literally the best place to 'staycation' that we have found in this area!

Overall the motel was adequate. Front desk very friendly and helpful. Our room (#160) got too much traffic noise during the night, interfering with my sleep. Other suggestions I made to motel: add grab bars in the shower stall; softer, no more overstuffed pillows; breakfast kept hotter on steam table.

The pool area and the staff were especially nice and the rooms were real clean. Will stay again if we are in town. Everyone should stay the night at best western in my opinion it's the best in the west.

From the time in walked in, even being early from travel, the staff quickly checked for room availability and it was available, they checked me in and what an excellent the two ladies at the desk in the process and politely answered all my questions. Their courtesy and knowledge were excellent. They always were ready and very helpful with any needs and questions. They should be commended. The staff that provided the hot breakfast we "excellent" friendly, and working continuously and expeditiously to ensure fresh & hot food was kept up and I never had to ask or wait for items to be brought out, she was and "Outstanding" host. Thank you.

Loved everything about this hotel, from the location to the decor, cleanliness and excellent breakfast. The staff were very friendly and accommodating. We would highly recommend this hotel to anyone staying in the Kennewick area.

The staff was superb and the hotel was super clean and comfortable! We really enjoyed our stay. The breakfast was really well done. The front desk and management helped me with everything I asked for. Wonderful place to stay and delightful host.

We try to use BW all the time so we've been to a few and this one is top notch. So clean, a great bed and lots of pillows. The front desk staff were so friendly. Took the time to interact for a bit. The breakfast was awesome with everything out like it should be and lots of selection. Very tasty.

A beautiful modern renovation and a spotless room. Very comfy bed, not too soft. A very good selection at breakfast and well presented. Friendly and helpful staff. This BW Inn is in a great location for travellers in the Tri-city area. Good eateries nearby. Not too noisy. Good amenities.

One of the best stays ever. Everywhere we were in the facility the employees were smiling and paying great attention to detail. I have never had a better complimentary breakfast. I will always look for Best Western + in the future. I look forward to recommending the Kennewick Best Western + to my circle of friends.

It was one of the nicest hotels I've stayed at this last year and I have spent about 30 nights in a hotel. Amazing breakfast with food for vegetarians to paleo, even a nice oatmeal bar for this vegetarian. Nice touches, easy pull through parking if your hauling a trailer. Good places to relief your pet. Will be back.

Great visit. Rooms very comfortable with great amenities. Front desk very kind and helpful. Great breakfast and coffee available all day. Indoor pool looked well cared and used. Great location with food and resources near by!

Once we were in bed for the evening received a call from front desk telling us we had to move our truck and trailer or “we would be towed”, this was over three hours after we checked in. There were motorcycles parked on the entrance sidewalks blocking the entrance and nothing sa8d. We thought new management would help this chain hotel but it seems to have gotten worse. Rude front desk, people running up and down corridors all night. overall horrible stay.we will not be going back.

Excellent service, very friendly staff, very clean rooms, loved the 24 hrs gym and pool schedule. And breakfast so so good in taste and variety. Very well breakfast! A big shout to the kitchen crew!!!

I coach my sons' hockey team, so we have lots of away weekends, which involve overnights .. The lobby was really nice, was greeted quickly and efficiently by Diana at the front desk, our room was spacious clean, and ergonomic. The spa , pool and gym were excellent and open 24/7.. The free breakfast was delicious great variety and well stocked. The television had hundreds of channels, overall a great stay and great value!

Friendly staff. No major problems. Never got our room made up even though we left the sign out to request it. The front desk was nice enough to bring up fresh towels. The breakfast was attendant was great!

Pool and hot was open 24 hrs and was fun for my boys. Front desk gentleman and morning people were very attentive and friendly. Night guy stuck our bicycles in their storage room overnight, so we did not have to take them into our room. Breakfast was good with lots of options. Comfortable beds. Clean rooms.

Nice front desk check in decorations pretty. The room was comfortable and very clean. The breakfast was really good. Varied selection and the presentation was easy to use. Not all jammed together as happens in many breakfast areas. Would stop there again.

I'd like to give a big shout out to the front desk gal that was working the morning shift on Dec 4. She's friendly , always has a smile,knowledgeable, and tolerates my sense of humor. The same for the lady that prepares the breakfast. It's always hot, and never have I seen it run out of anything. Both deserve recognition & a raise, they are 2 reasons to I always come back. Michael Unck

Always top drawer. Love staying at this location. Breakfast is great, staff is great, location is very handy next to US 395, rooms are always nice and clean, quality construction means I don't have to listen to people in next room. Can't recommend this place highly enough!

We travel through Kennewick frequently. This is our hotel of choice. It is convenient and close to good food. Their Covid precautions are excellent. The breakfast is wonderful with lots of choices and always hot eggs and meat.

This place is always clean and welcoming. Great rooms but a little on the pricey side. Breakfast is always on the + side though. RIGHT off the high way not hard to find and in a great shopping location.

Family and pet friendly here, staff was very helpful. My kids enjoyed the stay because the swimming pool and gym was opened 24hr. Our room was very nice and clean. As for the breakfast, my kids had fun making their own waffles and I liked how the staff kept everything cleaned and stocked. She was awesome. Thank you! We definitely recommend this place.

The breakfast was more than I expected! Scrambled eggs that tasted like eggs. Bacon, sausage links and sausage patties. Biscuits and gravy and waffles with a fruit bar. I believe there was oatmeal as well. Fresh cinnamon rolls and an assortment of muffins.The room and bathroom were clean and well stocked. The fitness room was well stocked and the pool looked clean.

This will now be my go to place I love everything about it breakfast was amazing was peaceful and vert clean. My family had a blast check in was fast and everything was well organized I would definitely recommend and has all you need close by

The front desk lady was super cool friendly positive the room was excellent clean in great working order they even had fresh cookies baking the lobby smelled fantastic I will definitely stay here every time I'm in Kent

This was one of the two best places that we stayed on our 3 week vacation. The staff were all great to work with and went out of their way to make our stay a great one. The breakfast was, by far, the best hotel breakfast that we had on our trip. I wish we would have stayed more than one night.

Very nice place to stay for a quick overnight trip for business. Nice people, great breakfast and a clean room. No complaints! Easy to find and very walkable. I highly recommend this nice place. Affordable too.

I love to stay here and have my granddaughters accompany me. We love the pool area for swimming, the little store has great snacks or frozen entrees for meals if you're hungry and it has a nice breakfast buffet. Everything you need for a great stay.

We travel often from MT to CA and Kennewick is a great mid point. Have stayed here many times over the last five years, all in all a great experience! It has a pool, jacuzzi, breakfast, wifi, and a great staff What else do you need?

This was a GREAT continental breakfast with bacon, fresh cinnamon rolls, pancakes, fancy sugar topped muffins, top notch juice, eggs, and fancy cooked potatoes. The hotel was clean and well kept, and the pool and hot tub were warm, large and spacious. The whole family loved the stay. We will be back.

We love this location, and recommend it to anyone needing a room. The rooms are always clean, and quiet. The staff is helpful. The breakfast is incredible and has so many options, and served till 10 which is nice if you sleep in. Highly recommend!

Friendly & professional staff made our reservation & check in seamless & easy. The room was spotlessly clean and attractively furnished; comfy beds too. The breakfast was simply outstanding with a large variety of hot & cold choices, fresh fruit, yummy cinnamon rolls, etc. kept clean and well supplied by excellent staff. This is definitely now on our travel route as a regular stop. Thanks BW Kennewick!

They were very accommodating when booking two rooms they were able to place us next to each other. They also offered a room with two beds and a sofa pull out which is pretty hard to come by. The rooms were very clean and staff was friendly. Check in was fast and easy. We were also traveling with our dog and they had a nice big area for him to go potty, I felt safe going out with him at any hour. The pool was 24 hours which is always a kids favorite. It's nice not rushing the clock to make it before the pool closes. Breakfast selection was huge and my picky kids were able to find multiple things they liked they also offered hot breakfast items. Breakfast area was clean and well maintained you could see the kitchen the food came out of it was a full kitchen so knowing everything wasn't microwaved is awesome.

I have stayed at this property many times. The breakfast is ine of the best free breakfasts out there. The front desk staff is always friendly and helpful. The rooms are good. A bit of construction on street in front right now, so that woke us up early.

We had an amazing time here for are anniversary we got the jacuzzi suite and it was nice, clean, and spacious.. we enjoyed going in the jacuzzi.. we didn't get to enjoy the breakfast or anything else since we had to leave early but we loved are stay here..

We have stayed here many times. It's clean, quiet, and convenient. We've never had a problem. The desk personnel have always been very friendly and accommodating. They even got ketchup from the kitchen area when a delivered order had none.

Even with the frontage road being replaced, very quiet and great night sleep. Wonderful breakfast served in morning. Very clean room and great staff greeting upon arrival and at.check out time. Will be back many more times

The breakfast is great for hotel breakfast. Lots of hot sauce options which is always nice. Everyone was great at the front desk. My room was clean and had a great size fridge. I would stay here again!

If ur close to here you MUST stay here...this hotel goes above an beyond expectations. The decor was so nice, room was VERY clean overall I just cannot say enough about this BW. Next trip through this are we will definitely stay here again

This hotel is very comfortable. Lobby is beautiful. Staff is helpful and professional. We were only an overnight stay but it is a very convenient location to the highway. Clean rooms and lobby. Quiet place and parking area safe. Mac's right next door and a Walmart a block away.

I really enjoy this hotel as the facility is clean and well maintained. The rooms are clean, décor comfortable, and I slept well on the bed. The bathroom is well stocked and clean. The front desk staff is friendly yet professional and well trained. The breakfast is phenomenal!!! There is a Walmart, Home Depot, McDonalds, and many other businesses in the immediate vicinity.

This is the second time we've stayed at the BWP Kennewick Inn. It is nice to see that their high standards are still in place as it has been about three years since we were last there. Hotel and rooms very clean. They serve up a nice breakfast, even during Covid times. Pleasant and helpful staff. Nice amenities. We slept well. Staff made good recommendations for dining. We would not hesitate to stay again should we be in the area.

We were attending a family reunion in Kennewick and stayed at the Best Western Plus. We had an ADA room. The roll in shower was great to get the wheelchair into the shower, and get to the shower chair. The room was very clean. Lots of amenities to enjoy. The hot breakfast was the bomb! There were so many choices, it was hard to decide. We enjoyed the hot breakfast. OMG!! the biscuits for the biscuits and gravy were so tall and fluffy. You can watch your pancakes cook as well. There was pancakes, waffles, eggs, bacon, sausage links and patties. Cold & hot cereal, muffins, bagels and so much more. All of the staff were very polite and professional. There is some fast food places close by and a Wal Mart. A few restaurants near by as well. We will definitely stay here for our family reunion next year.

Was appalled that not one person on staff (even at the breakfast bar) had a mask on. Also, the pool and jacuzzi were open, also with no restrictions. Will NEVER go back with the lack of cognitive thinking/care of their corporate heads. Hoping my sheets were, at least, clean. This isn't a Motel 6 and my room was not cheap. Expected professionalism which was severely lacking. Disgusting experience. Also the piles of vomit in the parking lot, after all night partiers, was attractive. NOT!

Absolute best hotel we've stayed at in quite a long time. From the cleanliness of the property, the beautiful room appointments, lobby area and grounds, as well as the amazing breakfast buffet, we're actually planning another trip to purposely go through Kennewick, just so we can stay at this hotel.

This was the cleanest place I've ever stayed. All of the staff were professional and courteous. The breakfast buffet alone is worth the trip. I've traveled a lot and this will remain my favorite place.

This hotel is located close to the major highways in Kennewick and several good restaurants. The staff is very friendly and helpful. The rooms are clean and comfortable with one of the best breakfasts we've had recently. The downside to the property is their internet won't connect to some Android devices. That's something they need to correct. Overall, we enjoyed our nights there and would stay again.

I highly recommend Best Western for their kind and courteous staff at front desk to cleaning service. I felt welcome and respected. I will be making another trip back to Kennewick and will book once again at Best Western. I have recommended Best Western to friends and they are exciting to come to stay at Best Western Kennewick. Thank you everyone at Kennewick Best Western. You deserve recognition for your hard work and friendly attitude.

This facility was nice and employees were very courteous. Room was very comfortable. Bathroom was a bit on the small side but was adequate. Breakfast was one of the best I have had from BW Plus stay. The eggs actually tasted like eggs and the potatoes were very good and unique. Location is very convenient.

Our experience at this location reminded me of pre-pandemic quality and service! The entire staff was outstanding and we enjoyed their excellent breakfast buffet on both mornings. The pool was clean and a fun option for our grandkids to enjoy!

Beautiful grounds and nice hotel with wonderful staff that go above and beyond. The rooms are spacious, they are pet friendly and make you feel welcome. This is a very quiet hotel even though it seems to be in a thoroughfare. We will go to Best Western from now on after the stay at this hotel.

Pleasantly surprised buy this property! One of the best breakfasts we've had at a hotel, very clean and comfortable room, the property layout is very nice and relaxing! With stay at any Best Western plus property if they were this nice! Look forward to our next visit…

My husband drives semi truck. We decided to get a room to get out of the heat. (It gets REALLY warm in those trucks!) We choose this hotel solely for the semi truck parking and its location on our route. We were able to book the room online only a couple hours before arriving. Doing so was quick and easy. Checking in was simple and quick. The employee at the front desk was extremely friendly and welcoming. He also made sure to let us know of all the amenities available to us. Our room was on the third floor and it was uncomfortably warm. However, our room wasn't. We were able to set the temperature to our preference. The room was a good size and very clean. The king sized bed was very comfortable and had extra pillows. The bathroom had toiletries and extra towels. There was a coffee maker with mugs, creamer, sugar, tea, etc… It was very quiet and having Walmart next door was very convenient. Check out was a breeze. We had a very comfortable and relaxing stay. I would definitely recommend this hotel to anyone.

Wechose this place having stayed there one night years ago. It is a bit way from the major shopping, but there are a lot of businesses around it and its a short drive to the major shopping area. It was very quiet even though it was completely full and the room was very comfortable, Highly impressed by the COVID precautions at the breakfast bar. We had a tasty safe breakfast. All staff were very helpful and friendly. Will stay there on our next visit.

The hotel was very clean and comfortable! The staff was very nice and the breakfast was delicious! I aways stay here when in the area and always look for a Best Western when traveling. I know I can count on them for consistency and comfort.

Most excellent stay! Staff was friendly and helpful. The location was great. The property was well kept. The atmosphere was nice. We have stayed in Kennewick at other area hotels! The experience was absolutely incredible compared! From this time on we will only choose the hotel and Best Western Plus for our stay!

I was traveling with colleagues for work and was treated differently from other guests based on my skin tone (asian). No "thank yous", greetings, etc. while all other guests were treated as guests. This was extremely prevalent with the host in the morning. When one of her co-workers asked her how her day was going she said "Fine, until the guests come out." I also sensed a hint of discrimination towards me being Asian-American. She would greet and thank all other guests until it came to me. She wouldn't even look at me when she spoke. Also, room 124 was a mess! The recliner had crumbs on it, the space between the nightstand and bed looked as if it was never vacuumed, the A/C unit was dusty with signs of pests, the "no smoking" sign laid on the floor under the curtain my entire stay (so you know the cleaning staff never cleaned down there), the carpet at the bathroom door was lifting up causing a trip hazard, the tissue box was refilled daily by CRAMMING more wadded up tissue into it and my toiletries NEVER got replaced. All in all, if my company didn't pay for it, I would've walked out as soon as I walked in.

This is one of my favorite hotels. The front desk personnel are consistently friendly and helpful. They go out of their way to help and to accommodate needs. Rooms are always very clean and quiet. Curtains work to keep room dark when needed. Their COVID preparedness and extra care are commendable and comfort-raising. Close to restaurants and to a variety of stores helpful when traveling..

Best Western in Kennewick has great rooms, outstanding service and an exceptional breakfast. It is a modern, well-appointed facility in a convenient location. The price was reasonable and the overall experience was pleasing. I highly recommend the Best Western when you stay in the Tri-Cities.

We met friends there and were able to get rooms right next to each other. It is a pet friendly hotel with plenty of room to walk your dog. The rooms were clean and bright. Masks were required in all open areas which I appreciated. I also appreciated the great care they took to keep us safe at the buffet. Not only were masks required but you had to sanitize your hand and wear gloves on both hands before proceeding through the buffet. Have stayed here before and have always had a great experience.

I am an elite diamond member and travel often. This Best Western is incredible. Helpful, professional staff always willing to go the extra mile. Karina (breakfast host), amazing and the absolute best I've ever seen, making my breakfast experience pleasant. Speaking of breakfast, first hotel to have a hot breakfast buffet style while following COVID safety protocols. Gloves and Masks mandatory. Wonderful visit and pleasant experience. I would highly recommend.

Hotel was clean , people were friendly, breakfast was better then other best westerns we have stayed,would stay here on next trip which will be later in the year alway nice to travel with our dog and never had problems bring with us at bested westerns

Bed uncomfortable, lots of traffic noise, fan not working in bathroom, squealing sound when water is turned on in shower, loud humming sound when AC/Heat unit turns on. Bright fire alarm light directly over the bed. This was room 328.

The hotel was very clean. The staff are friendly. Great area. Check in and check was very easy. Great central location. I have stayed here a few times now and it has become my go-to hotel when I am in the area.

I stayed in Best Western Plus Kennewick Inn for 2 nights while traveling to the area on business. I stayed in a double room on a 3rd floor. The room was clean and comfortable, while a little dated. The coffee maker was located in the bathroom behind the door, which took me a minute to find. Hot breakfast was plentiful and the ladies who managed it clearly took pride in what they served. The food was actually good: I had eggs, sausages and a plain yogurt. The coffee was okay, didn't taste like cardboard which is already a welcome sign. WiFi worked fine. The gym was open but I didn't use it. My biggest concern were people with no masks sauntering up and down hallways, but the hotel enforces mask wearing at least in the lobby. There is a nice park near by to go for a walk or a light jog, a Starbucks across the street and also a grocery store. McDonalds is next door. Overall, no better or worse than other hotels I stayed in while traveling on business.

I rate this hotel highly even though it is a somewhat older hotel. In the area there are several new hotels but this has all the amenities a person could want at a competitively reasonable price. They provide a full fresh breakfast with numerous breakfast options. There is a pool, hot tub, fitness center and is close to fast food and fine dining options. The staff at this hotel are very customer service oriented. They will try to make your stay here as convenient and comfortable as possible. .

We were surprised and very pleased to find a hot breakfast. Hotel breakfasts as a whole have been very interesting. This one is top notch. We have stayed many times and was surprised other than masking up that nothing has changed. Other hotels could and should follow their example

At the end of our travels we always try to stay at Best Western in Kenniwick, WA. They treat guests like royalty. Staff are pleasant and willing to help. Breakfast food is the best and a lot of it. Even food for diabetics. The Inn is pleasant to look at and be in. We find ourselves unwinding from the travels from the comfort here.

I had a pleasant stay and was very pleased with their breakfast effort. Everyone that I encounter was pleasant and professional. The room more than met my expectations I will certainly will stay there again.

This is an excellent hotel. Clean rooms with excellent amenities. Lobby is very inviting and they provide an excellent breakfast, which is served to you by very friendly and accommodating staff. Beds were very comfortable.

The only BW that we have stayed in since the virus that actually served a FULL, hot breakfast. They found a way to make sure that their patrons received all that we have come to expect when staying at a BW Plus. The entire staff were very helpful and always pleasant. This facility is well located and easy to find. Large parking lot allowed easy access and there are a number of eating establishments within walking distance ranging from fast food to dine in. Fuego's Mexican is an excellent choice if you like good Mexican.

Hotel has a high standard of cleanliness during the COVID pandemic. King bed was super comfy and the breakfast was very good (staff serve you so). No issues with noise. Very good value. Would stay again.

We were given a room on the third floor because we requested a quiet room. There was an undiscernable odor in the hall which we found out to be pet odor when we heard a dog left unattended and crying every time we walked by. We decided not to risk the dog crying in the night so asked for another room. The staff was very kind and accommodating, but the room we stayed in on the second floor had a lot of highway noise. This hotel is close to a lot of heavily-traveled roads, so getting a room facing the highway wasn't very quiet. The breakfast was very well managed (dealing with new ways to serve during Covid-19) with good food (which we took to our room to eat because of no public seating). The staff members were all very friendly and helpful. Just didn't like this being pet friendly when we don't have a pet and don't want pet odors or noise.

Can't say enough about the staff here. Service above and beyond expectations! Clean quiet rooms, and convenient location. Stayed here during the Covid crisis. Full breakfast menu with meals delivered to your room at your choice of times.

Staff went above and beyond to make my stay comfortable and enjoyable!!! Cudo's to everyone. Breakfast was via room-service and hot. Very accommodating with my showdogs and grounds were well maintained. Room clean and comfortable. Will stay here again when the dog show next returns. One of the best Best Westerns I've been too!!!

In spite of the issues around the Virus the Hotel was totally prepared with all of the sanitary requirements. Breakfast was changed to room service that was ordered the night before with all breakfast items normally out available. Staff was helpful recommending places to eat in the area that offered pick up or delivery.

I slept better here than I do at home. Large great room. Had family over to play games. Staff cleaning all of the time with the Corona Virus problems also in Washington state now. They were doing a wonderful job. Breakfast was great as usual. When coming to the Tri-Cities we would not stay any other place. This is the best! This manager knows what he is doing right!

My fiance and I took a trip out to Oregon in January, and on the way there, we stayed at a different brand hotel in Kennewick that was, lets just say, a far cry from what I was hoping to experience in a hotel (especially for the price.) From the room to the front desk service, it left a very bad taste in my mouth. On the way back we stayed in Kennewick again, but this time we stayed at the BW. Our options were limited as we were traveling with a little pomeranian, and we had a limited budget. This hotel blew my mind. The lobby is spacious and modern, but not over the top fancy. The rooms are literally spotless, they even sanitize the remote. The pool is open 24 hours for the adults who want to have some late night relaxing time in the hot tub after the kids are done playing around. It's pet friendly which is always a bonus in my eyes. They offer continental breakfast with a decent amount of both healthy, and indulgent options. 10/10, I joined the membership and the lady at the desk surprised me with a little gift bag full of treats like beef sticks and granola bars and water bottles. That was a really nice gesture. Which reminds me, they have a sort of "concierge" shelf next to the front desk that has a ton of items for convenience. They had snacks, toiletries, and all the options were name brand and reasonably priced. I had gone to the walmart nextdoor, but if I had realized they had what I needed in the lobby, I never would have even left the hotel.

Awesome facility. super friendly and helpful staff. Very clean. Highly recommend the Best Western Plus Kennewick Inn. Best value for your dollar. Breakfast bar is neat tidy and hot with a large selection of items to choose from.

This hotel is always top notch with everything you would ever need. The staff is super friendly and very accommodating. The breakfast buffet rocks and the gal in charge of the buffet does an awesome job.

Stay here all the time when in Tri-Cities. Probably stayed here over 20 times. Alway a good experience. Great staff and breakfast. Would recommend this hotel to anyone. Location is good and apperance is great.

Well maintained with plenty of amenities. Very homey atmosphere. Staff are friendly. Excellent breakfast buffet! We enjoyed this hotel and its environs. Close to shopping and good dinner options. We'll be back when in the area again.

This was by far the most awesome Best Western I have ever stayed at! I will be back for sure...The breakfast was outstanding... Better than most restaurants! They also give both snack bag & points to reward members. Love this place.

The staff is friendly and quickly checked us in, I forgot to reserve a handicapped room so my wife requested on and the staff mad e the change right away. The housekeeping staff maintains the rooms and common areas clean and well presented. The breakfast is great.

Staff was very friendly, room was clean, and don't forget about the cookies. We really enjoyed our stay and will return. Right on the backside of Walmart within walking distance to fast food and driving distance to most dining in town.

We stayed here for 1 night during our wedding anniversary weekend. (34 years). We've stayed at this property many times and have found it to me reasonably priced, comfortable beds, good breakfast and polite staff. We've stayed at other properties including other Best Westerns....and this location went the extra mile to ensure beds are comfortable and furnishings are updated. Would recommend this hotel.

We stayed for 2 nights over Thanksgiving. The staff are the best part of the hotel. Very friendly and helpful. They accommodated my request for top floor, quiet room. We overlooked the Walmart parking lot but it was fine. No road noise. The lobby area is nice and breakfast was good. They offered a lot of food choices. Convenient that the pool, hot tub and work out room were open 24 hours. The room however was very dated and needs remodeling. The bathroom was very small. It was nice to have an area outside the bathroom with a sink and counter space to get ready while another person was in the bathroom. I don't think we'll return. Might try the Hampton Inn.

I've been here several times over the past two years. Was sparkling at first. Now starting to get a bit dull. The hallway carpets are getting icky. Stained and dirty. The grout in bathrooms need help stat. The rest of the experience is great, but these are the things that I notice and remember. I'll be looking for a different place to stay next time.

Cute staff!!! Awesome full breakfast spread and free dinners on Wednesdays! Nice big pool and hot tub and sauna that are 24 hrs. Nice little gym with air conditioner and tv. The good kinda cable with an actual guide.

Clean, comfortable, great staff and fantastic breakfast. The room was surprisingly quiet even though it's just off the freeway. We checked in at 10:30p so we weren't able to take advantage of most of the amenities, but we certainly will try to the next time!

Had to switch to this location at the last minute and was glad I did. Welcoming staff, beautiful lobby and clean, quiet rooms. My frantic evening turned into a relaxed and easy check in, smiles from the night staff and I was able to relax and sleep quickly. Will book here every time from now on.

One of the best Best Western hotels that we have stayed at. Breakfast was way above average BW fare. Clean and comfortable rooms. Great staff. Location was perfect for us, close to the highway. Lots of restaurants nearby.

We often stay at this hotel. They have a good breakfast and the attendant is really on top of keeping all the food fresh. The location is walking distance to Walmart if you need extra supplies. The indoor pool is large, although it was a stuffy from all the chlorine. The rooms are spacious, but the bathrooms are very tiny and they only give you these little tiny bottles of shampoo/conditioner/lotion. Barely enough for one person. So take your own or ask for extras.

This hotel was fantastic. The staff at the front desk were very friendly. Check in was quick and the lobby was very clean and welcoming. The room was super clean and the beds were fantastic. We got a very good nights rest after a fun concert on the other side of town. The breakfast the next morning was incredible. Great selection and the quality was great. Check-out was quick and easy. We will definitely be staying at this hotel again if we're ever in the area.

I have paid 4 times as much for a stay and not received this level of satisfaction! I can count in one hand the times where we have experience all around excellence in my lifetime and I've lived a very long time!

Always excellent service. Breakfast is awesome as it really is breakfast! Location is great with easy access coming into town. Been here a couple time this year with multiple rooms due to family issues and this is always our only thought of where to stay. Thanks Kennewick Inn.

Breakfasts are best ever and on Wednesday nights there are French dips, soup and salad. Very good too! Every time we go to Kennewick, this is where we stay. This time was for my Mother's funeral and room they gave us was large enough for all to gather and be together, even with trays of food.

The sheets had brown staines on them and the toilet was not clean. While the lobby of the hotel was fine and the breakfast quite extensive, we were certainly not pleased with the cleanliness of the room and will not be staying at this hotel again.

excelent all the way around. It is hard to find a nice place that will except pets. I can't think of anything negative about my stay. The bed was very comfortable, pillows were not flat, The handycap accessablity was perfect.

Fantastic staff, clean, comfortable, easy access. For rewards members, this location gives both a welcome packet and points, which I think is awesome and should be done everywhere. Pool, hot tub and sauna access are above average at this location as compared to any hotel.

We used to stay here about 10 years ago and loved it. We stayed just recently and it has all been updated. The rooms look great as does the lobby. The breakfast was fantastic. A perfect stop right off of 395 and close to restaurants. The only weird thing was a man who appeared to not be a guest came up the stairs on the end of the hotel and caught us off guard as we were entering our room. He may have been hitching or homeless. He continued to walk toward the lobby (my guess was looking for food). I later saw him walking through the parking lot toward the highway. That was a little concerning - I'm not sure if the side doors are kept unlocked in the daytime but they should always be locked. Besides that little thing the stay was great. We will definitely stay again!

Our son and his family live in Kennewick, Grandma and Grandpa live 2000 miles away from Kennewick so when we stayed at Best Western Plus, our grandchildren(4) felt very welcomed when they came to swim or stay with G&G at their "home" away from home. It was a fantastic two weeks and we would definitely opt to stay there again.

Kennewick Best Western plus. The absolute best place to stay in The Trip cities. Clean rooms, great breakfast, friendly service. Location is center to everything right off the freeway. Fresh baked cookies in the evening. Nice small snack commissary with stuff to buy.

Great staff and facilities. A superb value. I stay at this location for my business trips. Rooms are well featured and clean. Breakfast is superb. Recommend making reservations as hotel fills up most nights.

This place was overall a 10. Best breakfast....better than any local restaurant. Very welcoming. The staff was Superior. The pool was nice. Everything was super clean and the layout of the rooms were unique and phenomenal.

I stay at this property whenever I travel to the Tri-City area it's a great location right off the highway lots of restaurant options nearby plus shopping. They have an amazing free breakfast everything is fresh lots of choices not your average free buffet Fresh fruit is wonderful not canned. Staff is always friendly and helpful fresh cookies in the evening too!!!!!!!!!!!

I stayed at this hotel while visiting relatives. I had a nice quiet room and got a good night's sleep every night I was there. The free breakfast every morning was great. The hotel is conveniently located near restaurants and gas stations.

Wow, what a nice place for the money! We had a large king room that even had a wet bar. Very clean and quiet. Staff was friendly. The breakfast bar was great - like a buffet in a restaurant with plenty of seating.

We asked for a King bed with roll in shower and once again was put in a room with a tub and seat. This might be okay for people who don't need the roll in shower but as an amputee it is a necessity. I don't know how many times we have gotten to our room in a Best Western and found the switch. Each time my husband has gone to complain and he has been told the same thing. We had a long term guest staying in the room you wanted. Now if I was the hotel and a guest booked a room 3 months in advance (us) so that we got the room we wanted, wouldn't you tell the next person who booked it that it was unavailable for one night of their stay?? Obviously this is not the case with Best Western so I won't book with them ever again.

OMG, we have stayed at a lot of Best Western Hotels but this was the best one of all!! The fresh and clean appearance to the amazing breakfast that was served was awesome. We would highly recommend this hotel for your next stay in Kennewick. Enjoy!!

Large parking area accommodated our large truck. Clean interior and exterior. The front staff girls were friendly and accommodating with our late check in. Bedding could use a heavier Quilt. A bit chilly and a very light comforter. Breakfast was great and the seating area was very large

I've been on Weight Watchers for a while and hate to travel because of the food choices. This particular Best Western Plus in Kennewick offered Lite & Fit yogurt and fresh fruit as well as food to satisfy the others in my group and kids of all ages. One of the best breakfast offerings we have had in our travels.

Comfortable beds. Amazing breakfast. Staff very helpful in suggesting restaurant close by for supper that could accommodate 2 families. Good pool and hot tub. Great place for a family. Good value for the price.

Great place, 5year old grandson said it was the best place we stayed at on our weeks vacation. Room was very comfortable. Love the extra pillows. Pool was fun. Breakfast was excellent such a great variety.

The hotel was clean and welcoming. Check in was easy and the room comfortable. Breakfast had an excellent breakfast. We did not use the pool nor workout room, but both looked clean. Hotel was easy to find and we had no trouble parking; although, the lot was definitely fuller in the late evening than at check in. Would stay here again.

Very clean hotel and great amenities. I was really impressed with the full breakfast, the indoor pool/spa and sauna. The room was very nice, spacious and clean. The hotel was quiet, location was great. Near starbucks, local food options, gas, and a park to run the kids out. Accepts pets which a HUGE perk and they even offered a little dog goodie bag. I was very impressed and will definitely be looking for Best Western Plus hotels in the future. I had no idea they had stepped up their game like this!

Front desk staff were very friendly and helpful, allowing us to check in early to get ready for a wedding. The rooms were very clean and comfortable. Breakfast choices were excellent and delicious including hot items such as biscuits and gravy, eggs, potatoes, bacon and sausage.

We are Best Western Platinum Members. We use Best Western hotels almost exclusively. The Kennewick Best Western is our all time favorite. Here's why: 1. Comfortable, clean, and spacious rooms. 2. Comfortable beds. 3. Everything is clean...pool, hot tub, fitness room, dining area........rooms, everything! 4. The absolute best complimentary breakfast.........can you say freshly baked cinnamon rolls? 5. Staff always accommodating. 6. Fresh baked cookies in the evening. 7. Quiet. We stop on our way from Boise to Bellingham on a regular basis. This last time, we made the mistake of staying in Yakima instead of Kennewick on the way over to the other side of the mountains. Never again. On the way home, we corrected our mistake and checked into the Best Western Plus in Kennewick.

Booked a room at the BW Plus Kennewick after reading the amazing reviews online. They lived up to every one of them, from the knowledgeable and friendly front desk staff, to the cleanliness of the rooms, to the incredible breakfast. My only complaint, is that I was not able to stay longer.

Had a great stay at this BW. Very clean, professional & well priced rooms. The continental breakfast had a lot of great options. Check-in and our were a breeze. Very happy with my stay. There was also many good dinner options within walking distance as well.

We arrived early (I think at 2PM?) and they graciously let us check in early so that was nice. They gave us room 308, on the top floor, overlooking the overhang in the drop off area so we had a view of the trash on the roof and the McDonalds, but we didn't come here for the view so it didn't bother us. We've found Best Westerns are really stepping up their quality and this hotel didn't disappoint! The room was clean and huge, with 2 queens behind a little partition and a fold out couch in the huge sitting area. It was a little awkward not having a TV in the sitting area and having the people out there have to crane their necks to see the TV in the bed area, but we dealt with it. It had lots of seating choices, with a desk, a little table with chairs, a comfy cushioned chair, and of course, the sofa. The little kitchenette was really helpful and it had a nice sized closet next to the bathroom. We did have an issue with the air conditioning: I'd set it to get cooler but it wouldn't do it so I'm guessing they're controlling the thermostats online like many other hotels are doing. I guess that's fine but they need to remember that most people like it cooler than 74 in the room when they are sleeping. I'd have slept better if I hadn't been hot. We went to the pool and enjoyed the hot tub and pool by ourselves--very clean! We did try out the dry sauna, but when my daughter went to tell them at the front desk that it wasn't heating up in there, she was told it takes about 20 minutes to heat up so we gave up. (You have to ask for the key to it.) The breakfast was awesome! Scrambled eggs, plain and with veggies, bacon, sausage, tortillas, waffles, cinnamon buns, pastries, muffins, potatoes, fruit, oatmeal, yogurt, toast... We loaded up and didn't need lunch on our long drive the next day! If ever in the area again (Kennewick seems to be a growing town) we'd definitely stay again but I'd ask them to let me control the temperature in the room.

This place is awesome. The facility is gorgeous. My boys loved the pool and the room was great. Pets were welcome with a very small fee of $15. Breakfast was one of the best I have had at a hotel. Overall great experience!

This hotel offers a full service breakfast. With different meat options and pancakes and waffles with strawberries and whip cream. I love that the double queen room offers a pull out sofa with a large open room with table and chairs and an extra sofa chair and wet bar. They also have a laundry service and offer warm cookies in the evening, and the pool is huge with changing lights. Great hotel and close Walmart and walking distance to McDonald's. My favorite hotel.

We were in Kennewick for a wedding. We have stayed at this hotel previously. The last time in a complimentary suite. They are huge and wonderful. This time we stayed in a regular room on the 2nd floor facing Walmart. Tried to get the 3rd floor not facing Walmart, but they didn't have anything. The rooms are really spacious. The bathrooms are really small and cramped even for 1 person. The shampoo, conditioner, and lotions are very tiny, so ask for extra or take your own. We used the hot tub and pool. The hot tub was quite hot, so you can't stay in very long. The breakfast is very nice and well stocked. The location is great. Overall a very nice place.

We love staying here when we come to town. All rooms are extremely clean and pet friendly. The staff is outstanding! The warm cookies and the breakfast is absolutely amazing! Location is fantastic, easy to find, get to, and park.

My stay was great. The staff was friendly and very helpful. The cookies provided by the desk were delish and breakfast was amazing! We stay here often and are never let down. We will be back for sure!

I stayed here while training a few weeks ago. The hotel was great and in a good location. A couple of restaurants were in walking distance, and there was a Starbucks across the street. The room itself was very comfortable, and the staff was very friendly. The pool area was nice as well. Overall I enjoyed my stay there and would definitely return.

The Best Western Plus is by far the best chain hotel in which I have stayed. The service: The entire staff was courteous and helpful. Very friendly and professional. Shout out to the girls at the front desk, you know hospitality!! The Breakfast In all of the hotels in which I have stayed this Breakfast Buffet is hands down the best ever. My goodness, all my colleagues were beyond impressed. Shout out to the Kitchen staff who actaully made food from scratch (no powdered eggs) you guys rock! They are currently doing renovations/updates which means they are invested is improving their already great service. Thank you best Western for restoring my faith in the hospitality industry. See you next year!

This is my go to in the Tri Cities. Right off 395, easy access to I82, everything I need to get to is about 15 to 20 minutes. The staff has always been very accommodating. I had some special requests on my last stay and they took care of all of them with no extra charge. Nice pool & workout room, close to dinning and shopping. Special snacks some nights, and the warm cookies.

The location is good for my needs-shopping, family visits, and getting to local restaurants. The hotel was easy to access from the main roads. The beds were very comfortable. The breakfast menu had a variety of options.

We always stay at this hotel when we are in town, they have the best group of employees that are always smiling and happy!! We always have great service and the warm cookies and breakfast are great. Rooms are clean and fresh!! We will always stay here!!

We stopped here on our way home from Las Vegas, we arrived late at night and very tired from a long day. The hotel was easy to locate right off the highway and well marked. When we arrived they were sold out, but our room was ready to go and the front check in person was eager to assist. The room was clean and well equipped, I will say that the only negative about the room was the tiny bathroom, it was really small. And housekeeping did knock on our door at approximately 8 AM, which woke my husband up and that was a negative. We checked in around 1:30 AM and putting the do not disturb sign on our door was not the first thing to come to mind. There was plenty of well lit parking even with a full house. The breakfast was the best breakfast I have ever had at a Best Western, nothing ever went empty! If you see the cinnamon buns, grad one, they are amazing!

We have stayed here before and enjoyed it, so chose it again when visiting friends in the area. This time was even better. The staff at check-in and throughout our stay were very friendly. We were upgraded into a king suite so had a lot of extra space in our room. The rooms, public areas, and pool area are well kept and clean. As before, the breakfast is much better than most hotels in this price range. Although they were re-carpeting the hotel, it was very quiet and did not disrupt our stay. It also shows that they strive to stay ahead with upkeep and improvements to the property. We would definitely stay here again when in the area.

BW in Kennewick Hills is well located, clean, and always reliable. Great breakfast and friendly staff. Good value and great parking. , Located close to services, restaurants, and easy access to freeway. Very quiet.

Wonderful place to stay! One of the nicer Best Western properties that I have stayed in. Very clean and updated - wonderful breakfast area with great selection of items. So glad we chose this place as a last minute decision to spend a night in that area while heading home. Hope to be back someday!

Front desk agent (forgot her name) treated us like royalty. Her excellent guest services skills were very much appreciated, Furthermore, her approach was genuine and delivered with outstanding active listening skills. The room upgrade to 311 (one of the quietest rooms) was a home run surprise and delight. Thank you!!

In late February, I was caught in a snow storm in the Gorge. My destination was Spokane, but I limped into Kennewick with a car coated in ice with roads closing. I turned into the Best Western and immediately found a room that was also pet friendly. I don't think I've ever been so happy to check into a clean, warm room with food available. I slept well and was able to get back to Spokane the next day. Thanks to everyone that keeps the hotel maintained and the friendly staff that helped me settle in.

We've always had a positive experience at the BW Plus Kennewick Inn. The staff are always friendly and helpful. The breakfast service and food always excels. Our stays with them are like an extended family

This Best Western Plus is one of the nicest we have stayed,. Rooms are large and beautifully decorated. Lobby is attractive with breakfast area. One of the first times we have ever seen the vending machine offering beer and wine! The area around the hotel is growing rapidly. All the the structures in the area looked pretty new. This would be the first exit off the freeway graveling North from Oregon.

Great hotel. Comfortable beds. Hotel has a 24 pool but we didnt get a chance to use it. Breakfast in the morning was amazing, best I've had in a long time at a hotel. Staff was great upon check in and check out.

My room was clean and comfortably furnished. The bathroom was too. The breakfast buffet offered something for everyone. The food was fresh. Every member of the staff I encountered was pleasant and helpful. The only negative was the television in the breakfast room was tuned to Fox News. Some people might not find being subjected to the massive dose of partisan sensationalism, misinformation, fear mongering, malicious lies, and white nationalism promulgated by Fox News is welcoming. I certainly didn't.

This was the only hotel that repeatedly came up when I put that I wanted a 24 hour pool. The front desk was very courteous and able to check me in early, they also moved my room closer to the pool when they realized that was our main reason for staying! The hot buffet breakfast was VERY GOOD!

We stayed at the Best Western Plus in Kennewick Wa for one night. We had four kids with us and booked a two queen bed room with a pullout sofa. We walked into our room and we were amazed at the size of the room! It was huge! Very comfortable beds and it was clean! Kids loved the pool and hot tub (which was very hot)! Breakfast was good and hot with lots of options. We will most definitely stay here again and a big Thank You to Best Western Plus for an enjoyable nights stay!

We often stay at this BW Plus when we are traveling and we always enjoy it. Rooms are so comfy and staff are very helpful and cheery. The breakfast is always the best, lots of choice and delicious. We always look forward to our stay here.

This was a wonderful family reunion trip to welcome my great-nephew home from Marine boot camp. We were all impressed with the facilities and the staff. The food was great and the pool, hot tub and sauna were excellent. The rooms were clean and inviting. We enjoyed our selves very much.

As an out of town traveler for business, stuck in a snow storm, my company put me up for the night a couple weeks ago. This establishment made a tough situation better with their welcoming smile, friendly and helpful service, OUTSTANDING breakfast, clean and clean smelling rooms, building, towels and linens. Should I ever need a room in the Tri-Cities again, this is where I'd prefer to stay and would highly recommend it to anyone!

I always chose this Best Western when travelling for work~i can always count on a clean room, friendly staff and yummy breakfast. I can count on a good price with the loyalty program also. After a long day of driving, this is the perfect place to stop and get some rest!!

This hotel is easy to get to and has a variety of restaurants nearby. The lobby is tastefully decorated and includes a small confectionary area should you need some munchies or even a bottle of wine. We had a King bed room on the 2nd floor. It was clean and very spacious with a comfy chair and ottoman. Linens, mattress and pillows were all excellent and the breakfast was the best we have ever had in a hotel with a large variety of food. Would definitely return.

Stayed here on our way to Portland. Nice, clean hotel right off the main drag. Comfortable beds, quiet room and probably the best continental breakfast spread I've seen in a long time. Upgraded to a larger room for no additional charge which is always a bonus.

We had a memorial to attend, and while we were in town for a sad reason, we had the wonderful opportunity to utilise the pool, hot tub and sauna in the evening. What a wonderful way to relax and recharge!

I challenge anyone to find a better hotel in the area for the money. Friendly, helpful staff. Clean, nice looking lobby, and rooms. Excellent breakfast, and served a complementary dinner on Wednesday night.Highly recommend the Hotel!!!

All of the facilities were very clean, and the breakfast was the best continental breakfast experience I have ever had in a hotel! A lot of good options. Overall, best hotel experience I have had and a great value.

Nice size rooms and a good pool and hot tub for kids. just be carefully of what you are signing up for and what discounts they say they are giving you. the beds are very comfortable and you get an assortment of pillows with different firmness. Carpet in the room i stayed in was a little dirty but we did have a dog with use so it could have been a regular pet room. Location is great!

Called ahead of time as I have a one ton pickup with 40' trailer. I was told there was parking next to hotel and it was easy in and out for me.plenty of eating places close by, but there are items in the lobby for purchase if you don't want to leave hotel.

This BW has the best breakfast imaginable for a complimentary breakfast stay. They have an industrial kitchen that they use to make up real country potatoes, sausages, bacon, eggs, etc. They have real iced cinnamon rolls kept warm under a warming light. Fabulous fresh fruit and yogurt plus all of the other easy to eat foods that you might enjoy in the morning. While we were there, they also had a complimentary hamburger and fries dinner along with their milk and 6? different kinds of fresh baked cookies. The pool and jacuzzi are clean and comfortable. The fitness room has everything you'll need for a good little workout. The staff is kind and accommodating. They'll take good care of you. The location is great. Make sure you go to the Thai restaurant, Tips, located just a walk away from the hotel. There is also a hair salon and nails place right by it just in case you forgot to take care of that before your trip.

Great Location passing through SE Wa. area otw towards Portland/Seattle - Hotel pool was nice, rooms were excellent, we had our fur babies with us and they were treated with open arms - the morning breakfast was OUTSTANDING, i believe this was in part because the facility actually had a full kitchen - Enormous amount of options for food and everything was fresh and was easily determined to be fresh! If all hotels had food like this, I'd easily spend extra $$ to stay there for the good food and great options!! Staff was excellent on check in - everything was in order - If we ever plan to pass through this area again, will most definitely book a stay here again without question!

The location was perfect and the room and bed! (rare!) was comfortable. Got in late and left early so didn't do anything at the hotel other than bring a dog and visit the yogurt station in the am - just needed the basics to continue on the trip. There's a drive-thru starbucks across the street - which is where I had my breakfast... other guests don't seem to pick up their dogs business so the entrance was a bit stinky, but the staff was sweet and the place clean and quiet.

Clean ,organized and staff was super nice. The breakfast was one of the best I have ever had at a hotel ....nice job . We were greeted by front staff with water and a snack and then after a good night we overly enjoyed the breakfast

The staff here are always polite and helpful. The rooms clean, beds comfortable, pillows fluffy and smelling nice. The 24 hour spa and fitness area is great, especially for kids! The pool is pretty big! The sauna heats up quickly, and the hot tub is great for a late night date. Breakfast has home made gravy for the fresh biscuits, and for the price the selection is fine. It's in a convenient location with many restaurants within walking distance. I'd recommend this place to my friends or family.

I've stayed in BW+ all across the country and this one is the best of all of them. Great decor, convenient parking, comfy rooms and beds, nice amenities and terrific breakfast. Can't miss with this one!

There are no blackout curtains to the rooms facing the Walmart parking lot. Those lights are so bright my wife and I could not get any sleep. I usually only stay at Best Westerns, but this was the worst experience I had. I asked the front desk person about this and he said all he could do is report it, he was not even apologetic about it or did not offer to have me speak with a supervisor.

Enjoyed my stay each time. No hassles,no rush to get out. Decent check out time decent pressure for showers, Pool a little chilly in winter but hot tub awesome. Breakfast is plentiful and tasty. with many options. Beds and pillows inviting. Quiet spacious rooms. My go to home away from home.

We stayed here due to the proximity to both the freeway and town. The lobby is quite spacious and inviting as you walk in. We were greeted at checkin by very friendly staff. We had upgraded to a one bedroom king suite and found it to be one of the largest hotel rooms we have ever stayed in. It included a large bedroom, living room, dining room, full kitchen, and bath. The breakfast each morning was much better than standard for a Best Western. All of the staff we interacted with were friendly and helpful. We would stay here again if in the area.

This Best Western I feel sets the standard for all other Best Westerns to meet. Excellent food for breakfast (especially the apple scones). My family loved the pool and agreed that this our go to for stays in the tri-cities. They even checked to make sure we were getting the best available rate.

My husband and I stayed here one night while moving out of a home. We were exhausted. This was cool, clean, quiet, and just wonderful. We had a great room. Good tv and internet connections. Great staff.

The hotel is very clean and we got a newly renovated room. Nice. Well located. Close to all the interchanges. Staff are very friendly. Rates are reasonable. Good breakfast incl..quiet sleep. Nice fast elevators. Halls are quiet and you don't hear other guests. A good choice.

First time at this hotel but not new to area. This hotel is located which I feel is a great spot. There is a Micky D next to hotel and across from there is BK. Walmart is behind the hotel and being right off the main road of the east side of Kennewick there are a bunch of places to eat. Hotel has a great breakfast and on Wednesday they have a appreciation night for guest and put out something to eat at 6pm. I can keep going but this would be great for anyone, I'll look forward to staying there again.

Arrived late in the evening to a clean and spacious lobby. Parking lot was packed, which led me to believe this place had a big reputation. My room was big, beautiful and luxurious. I was just staying for the night, and wish I had more time to take advantage of the hotel amenities. Will definitely stay here again, and recommend to friends.

Hotel is always clean and staff always eager to help. I have stayed here at least 6 times in the past year. There is large vehicle parking, the breakfast is pretty standard for a hotel, but cooked and presented well. Several restaurants are within walking distance and a Walmart right next door.

We had the pleasure of staying in the Best Western Plus in Kennewick while traveling through the area. The staff was incredibly kind and caring. They greeted us with warm cookies upon check in. They welcomed our dog for a $15 fee and even greeted her with a treat bag that had a couple full size milk bones. Needless to say, she was in heaven. The room was impeccably clean. The beds were incredibly comfortable and the room contained all of the amenities we could have asked for. Lastly, the continental breakfast was fantastic. Every element of what they offered was delicious. They had fresh biscuits and gravy, homemade cinnamon rolls, Seattle's best coffee, even pancakes and waffles made to order. We would certainly recommend this hotel to any of our friends or family and we will certainly be returning.

We have stayed in a lot of Best Western Hotels and this is the nicest one of all of them. Great large breakfast, clean and modern room, and a very friendly staff. Had trouble with the tv and a young lady was there immediately. Strong wifi as well.

We have stayed here before, because of the convenience, cleanliness and great breakfast, the person who takes of the breakfast is friendly and keeps everything well stocked even during the busy times. But I was truly disappointed in our bed, it was lumpy and rolled to the middle. The both of us are not big, but by morning our backs were killing us. You could actually feel the lumps in the bed, thank goodness we stayed only 2 nights, I don't think we could have stay any longer. I hope they change their beds soon. Over all this is a great quiet hotel except for the bed.

Came to town on a family matter and really needed a restful night. BW in Kennewick was just what the doctor ordered. The hotter was great, Breakfast hit the spot, the people are nice and the rooms are comfy.

We travel frequently & use BW as much as possible. This place was great! We were offered both the reward points & snack bag. Our double queen room was very clean. There is an indoor pool open 24 hours which I used & it was nice! It is located near restaurants. It had a bar sink besides the micro & frig. Would stay here again in a heartbeat!

We really liked this hotel. Especially the grassy area for the doggos to stretch out, walk around, and relieve themselves (we always clean up after our dogs!). The room was clean and the beds comfy. The front desk folks were very friendly. Will definitely stay here again!

My wife and I travel quite a bit. We choose Best Western for their consistent high level of hospitality. There are some places we stay where they know us by name. I really appreciate the fact that we are well taken care of when we are on the road!

We hadn't planned on stopping in Kennewick but had had a long day of driving. This hotel was a wonderful end to our vacation. The breakfast options are outstanding. My grandchildren appreciated the large pool and hot tub. All the staff were friendly and helpful. It's very convenient right off the highway but our room was quiet.

I have reviewed this hotel before, this is my third stay. Very nice hotel, amazing breakfast, it is a highlight to stay here, in fact. really hardworking breakfast staff as well. Clean, friendly staff, updated recently, even though it was already great! I would definitely recommend this hotel. Great hotel, worth the price. We ate dinner when we arrived at a new restaurant /pub called the Rock nearby, it was good with both a lounge side and a restaurant side. Kennewick is definitely growing, big changes in the last 4 years.

We stay at the Best Western in Kennewick when we come for the hydroplane races. They never disappoint and it makes our stay very enjoyable. Everyone is very helpful and they have a great breakfast for starting a long day at the races. We also enjoy the pool after a hot day.

I stayed here for a night on a trip that was spontaneous. I didn't get to the hotel until 1am. Not only was the hotel very nice but they also allow pets. I had my dog with me and I received the very last room available. The lady that took care of us was very nice and we had a comfortable stay. I would stay here again.

Came across this place by chance and were so pleased we did as it was most welcoming, comfortable and a pleasure to rest our weary bones in after a six week road trip. Highlight being the Walmart virtually at your back door which thrilled me being an Australian female......not so much my husband !!!! Most impressive free breakfast, would definitely stay again........

it was a great place to stay, very friendly staff, clean and comfortable. They were very accommodating - there were baseball teams there and they place people not with the teams in a different area so it was quieter. I very much appreciated that.

Came to tri cities for business a couple weeks ago and was very happy with my stay. My room was big and clean. The hotel is on the newer side and was quite nice. The free breakfast was really impressive. There are a lot of restaurant choices nearby. I even found a little place to go hiking a couple minutes from the hotel. I would stay here again.

3 nights, third visit. Got room on first floor we requested. Quiet. Highlight was evening when three small dogs raced across parking lot. Two motorcyclists checking in, one of two desk clerks, hubby and I corralled them and found the owner next door at Walmart.

My husband and I travel a lot. We stay in hotels that are upper end. The best thing about this hotel is the breakfast. It is amazing. I am a healthy eater and prefer yogurt to eggs and meat so this breakfast is definitely in my wheelhouse. The yogurt was high end and some plain without sugar added! Wow! I've never seen that in these typical breakfasts. Also their muffins and pastries were amazing. I had a carrot muffin that tasted better than mine & I'm a great cook! I've never seen a carrot muffin except perhaps a boutique style hotel. There were fresh strawberries to add to waffles (I added to my yogurt!). There were almonds and granola to add as well. I felt I was in my own kitchen. We almost stayed in the new Hampton down the road but I'm glad we didn't. The overall hotel is a bit tired but the towels seemed fairly new but the sheets could use an upgrade. I like the fact that there is a separate area with a sink where I can get ready while my husband can use the shower and get ready in the bathroom. Everyone tries hard here to make your stay pleasant. This reflects very good management and customer service. I almost hate to write this review because we probably won't be able to get a room now as we pass through on our travels.

This Best Western is exceptionally nice and located near many things conveniently. The rooms are plenty large very nicely appointed, the breakfast is great and it has many amenities - indoor pool, fitness center, etc..

We are BW rewards members and have stayed in several BW. This is by far the best. Pick any category.....staff,food,room and location. You will not be sorry. We have stayed in other hotels in Kennewick years ago and there is only one other we would consider but it is more expensive. This is our place to stay in town from now on.