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Castle Green Hotel In Kendal, BW Premier Collection, Kendal

4.5/5  - basé sur 2005 notations.
Castle Green Lane, LA9 6RG, Kendal, Great Britain - See map

Castle Green Hotel In Kendal, BW Premier Collection®! Grand, picturesque, peaceful, immaculate, breathtaking! So many words can be used to describe the Castle Green Hotel in Kendal, BW Premier Collection® that we think it would be unfair to try and do it justice with one alone. Except perhaps, "Wow"! Fourteen acres of gardens and woodland will leave you feeling relaxed and revived, ready to explore nearby Windermere and other surrounding beauty spots in the Lakes District. After a day's sailing, walking, museum-visiting or steam railway-ing, you'll return to your home away from home, where a comprehensive fitness and leisure club with beauty salon awaits. Perhaps a tempting menu of dishes will leave your mouth watering and your jaw dropping in the Greenhouse Restaurant or Alexander's Pub on the grounds. So join us for a day or two or three and take in the sights of this beautiful English hideaway. Friendly 24-hour porterage is available on request. *Ages 16 and under swimming: Mon-Fri 10 a. m. -12 p. m. & 2:30 p. m. -4:30 p. m. /Sat-Sun 10 a. m. -12 p. m. & 2 p. m. -5 p. m. Check-in time is 3 p. m. on Sundays. *

BW Premier Collection

Castle Green Hotel In Kendal

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2013 guest reviews
NOTE ISSUED
Excellent
1213
Very Good
567
Average
162
Poor
54
Terrible
17
REFER TO NOTICE
Business Business
250
Couples Couples
1074
Family Family
330
Friends getaway Friends getaway
184
Solo travel Solo travel
40
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Warm Welcome "

4
18/07/2018

This lovely hotel and surrounding grounds made for a really nice stay. The staff were friendly and welcoming ,always with a smile. Both on site restaurants offered a great choice of excellent food . The leisure centre with a fantastic pool was a real bonus.. I think it's fair to say that we will be back !!

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for your detailed account of your stay with us. I'm sure others will find this really useful and I'm glad you had such a lovely break.

"Good standard hotel"

4
18/07/2018

Generally good, although only 3 disabled spaces for 99 rooms seems rather too low. Reasonable size room, but no air conditioning, which was surprising for the grading of the Hotel. Breakfast pretty good, although I gave up on the glass of tap water I requested, after waking for over half an hour.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for your feedback. We have disabled bays on each car park level and also bays for those with walking difficulty. I will share your constructive feedback with the rest of the team and we look forward to welcoming you back to the hotel. Regards, Ben Mayou General Manager

"Excellent night away"

5
16/07/2018

We have stayed at this hotel many times but not for a few years. The hotel has been refurbished to a very high standard since and the grounds look amazing. The staff are extremely helpful, happy and very professional. We ate at the Alexander's pub enjoying a first class meal and service. We stayed in one of the executive rooms which had an amazing view over the rolling hills. The room was immaculately presented, really spacious and very clean. The massive bed was a dream. Breakfast was buffet style, everything you need to set you up for the day. An excellent night away.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for the 5/5 review. This truly sounds like an excellent night away and I hope it's not too long before we can welcome you back for another! Regards, Ben Mayou General Manager

"Lovely hotel in a great setting"

4
16/07/2018

Stayed in this hotel many years ago pleased to see it has been updated on a regular basis spotlessly clean and staff all very friendly and helpful Pool also clean and nice will definitely return breakfast also very good

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for the review, It's encouraging to learn you enjoyed all aspects of your stay. We look forward to welcoming you back for another visit. Regards, Ben Mayou General Manager

"Perfect"

5
14/07/2018

Stunning hotel. Gorgeous place. Perfect room and delicious food. Enjoyed the pool and sauna. Best of all we met Johnny vegas there as he was staying with his mum. So he made our trip to the lakes even more perfect

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for a perfect review for a perfect stay! We are all Johnny Vegas fans too so it was a nice surprise to welcome him to the Castle Green. I'm glad you enjoyed your stay and I will share your kind words with the rest of the team.

"Gem in the Lakes"

5
12/07/2018

Stayed here in late June during an excellent spell of sunny weather. Good facilities and very welcome pool to have a cool swim in after a hike in the hot weather. Good choice of bars and dining. Good breakfast.

"A beautiful hotel"

5
12/07/2018

Food is 5 star the main restaurant does a three course which is well worth the money The staff in the restaurant were very helpful. The rooms were very clean and had tea and coffee including biscuits in the room.

"Friendly staff, comfy bed!"

5
11/07/2018

This is a lovely hotel. The views are beautiful, the food in the restaurant is delicious and the rooms are clean with a comfortable bed. The staff are very willing to help and are very approachable. The breakfast is a buffet breakfast with a good range on offer.

"function at lunchtime"

3
11/07/2018

Nice location with great view,. Four of us there for a lunchtime function, one of our party not disabled but walks very very slowly with aid of a stick(not wheelchair bound) There is NO LIFT between the hotel and the function room below (why not???) Disabled ramps available on both levels BUT if you are not able to walk as normal you will have a problem with the stairs between the two levels -or you would have to get in your car and drive down to the lower level - all very inconvenient and definitely not well thought out. Food was ok - melon starter was like turnip and very under-ripe. chicken main course was quite nice with fresh vegetables (the fondant potato was not too good) lemon tart desert was the best part of the meal along with a nice cuppa tea. service was okay.

"Good location, welcoming staff"

4
10/07/2018

The hotel is in a good peaceful location yet close to the town centre. The staff were welcoming and helpful. The room was spacious and had everything we need. Good onsite facilities and nice outside seating areas. Plenty of parking

"The best"

5
04/07/2018

Our second stay at Castle Green. We enjoyed it last year, this year was even better, we got a suite, it was worth it, large, comfortable, great view. Reception could not do enough to help, breakfast was so good last time that's what made us chose this hotel again. l have stayed in many hotels all over the world and if its a full English you like they do not come any better than at the Castle Green. Room 231 if you can choose.

"PERFECT LOCATION WITH GREAT CUSTOMER SERVICE"

5
01/07/2018

Recently stayed at this hotel for my elderly mothers birthday. It was a special birthday and my sister had flown over from Australia for it. The hotel was everything we could wish for to make a perfect stay... great customer service (thanks to Laura), stunning views, beautiful location and the breakfast was amazing. Can't recommend the hotel enough .. thanks for making our stay memorable.

"Great hotel, super staff"

5
29/06/2018

We stayed for two nights in June and really enjoyed our stay. We had a great room with a fantastic view. The staff were very helpful (I had a problem knee which needs ice) and the food is terrific. We will definitely return.

"Top class place to relax"

4
28/06/2018

We visited during a June heatwave so could enjoy this hotel's beautiful location outside Kendal but the star in this hotel's crown is the team of very friendly, well-trained and thoughtful staff. The chef produces excellent meals of quality local seasonal ingredients. The menu is innovative and service good. We don't often dine in hotel restaurants as they can be mediocre but we had three perfect dinners here. A balcony room gave a view over the gardens and sunsets on the horizon. The pub in the same complex provides an alternative to the restaurant or lounge bar. The amenities are good. Downside was hot bedroom but it was an unusual British heatwave! Would definitely return.

"Castle Green, Kendal."

5
27/06/2018

Myself and my wife use Castle Green in Kendal four or five times a year, and have done for the last twelve years. We can honestly say we've never had a thing to complain about. The staff are always friendly and take time out to make the stay that bit more personal, chatty & friendly. The food is always exceptional and the views and gardens are amazing. Never been disappointed in the hotel, staff food or rooms.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for taking the time to leave us such a nice review. I hope we can continue to exceed your expectations for many more years to come!

"Business Trip"

5
20/06/2018

I treat this hotel as my home away from home when in The Lakes on business. I have stayed here for almost ten years and seen some changes but all for the Best. It is always a pleasure to stay here and I always look forward to my return.

"Great hotel with lots of staff"

5
19/06/2018

Stayed 4 nights for a car club event and couldn't fault the hotel for anything The biggest thing about hotels these days is they seem to cut back on staff but not here - lots of helpful friendly staff Had 3 group meals and the food was excellent at all of them - not easy to get it right for 200+ people every time so top marks and I'd definitely stay here again

"Really Nice Hotel"

5
14/06/2018

Really Nice Hotel and well worth a stay. The grounds are lovely and it has a nice pub in the grounds which was reasonably priced for drinks.The hotel restaurant is fine dining and the food was exceptional. Only small criticism was other guests being noisy going back to their rooms in the early hours (not really the hotels fault).

"Lakeland lady1"

3
14/06/2018

Visited the Castle Green Hotel yesterday evening to catch up with some lovely friends we hadn't seen for a while who were visiting the area on holiday. We sat in the residents lounge area and had a drink and chat. Our friends had a table reservation in the restaurant for 8pm and as we were about to leave and let them go to dinner a young lady appeared at our table and said we have you down for dinner at 8 and it's now ten past 8 I have to say not the standard I would of expected from the Castle Green...We said our goodbyes and left our friends to go to dinner. It was a subject of conversation by my husband and I on our way home..How unpolite and I felt rude to interrupt in the way she did without even an 'excuse me Madam or Sir your table is ready' etc To just say 'we had you dining at 8 and it's now ten past 'was disappointing and rude to say the least and certainly not what you would expect from this 4 star hotel...

"Another great find!"

4
11/06/2018

Recommended by The Crooklands which was full, this hotel was another welcome find, especially having travelled so far. Bit of a long haul to the room, but we were grateful for accommodation. It was very comfortable, with views over the gardens. The Greenhouse restaurant was great, and the Restaurant Manager very helpful, with a seat by the window overlooking the grounds. Food and service was excellent, and again poached haddock in the morning ... great!

"Great weekend and excellent service"

5
11/06/2018

Very friendly staff, lovely and clean room and excellent food. Relaxed environment with stunning views. We went to celebrate my husbands birthday at Christmas and the decorations were beautiful. We would recommend.

"Disappointing "

3
07/06/2018

The rooms are comfortable but beware of the dining. We had dinner at the restaurant. The servings were meagre and overpriced The mushroom soup looked and tasted awful. Asked for additional bread rolls with the entree and were told they had only ordered exact quantity of one each for our group from the bakery hence no more was available. Asked for additional butter and were supplied with one tiny slice. Had preordered the dessert which was not supplied. The staff claimed that it was wrongly served to other customers and no additional servings were available.

"Beautiful setting but rather traditional"

4
07/06/2018

We had beautiful weather for the whole 4 days of our stay here, so that meant we were really able to appreciate the beautiful gardens and sit outside in the evening sun with cooling drinks. We ate in the Alexander's bar 2 nights and the hotel bar one night. The menu wasn't great for vegetarians, although we were able to make do with what there was and mix and match with starters and salad. Beds were super-comfy but decor in our room was a bit dated and dingy (everything mustard-coloiured!) [- not the sheets!!]And not enough sockets in the room - apart from the TV ones, there was only one for everything else. Breakfast was buffet and a bit overdone for our tastes. However, because it was such a lovely setting, the weather was lovely and the views so good (although not from our room!), we had a lovely time.

"Beautiful Setting "

4
05/06/2018

Just stayed for one night on a business trip But what a beautiful setting and area Hotel staff greet you with a big smile Every is very clean, neat and efficient Breakfast had a wide selection and was very tasty Would definitely come back

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for this review. Looks like all boxes were ticked! I'm glad the stay was an enjoyable one for you and we hope to welcome you back again whether that be for business or pleasure... Best regards, Ben Mayou

"Afternoon tea"

5
03/06/2018

A Fabulous afternoon tea was had by us 3 adults lovely sandwiches, warm scones and a great selection of little cakes. The little ones afternoon tea upto age 12, was a big hit with my son, this is not something we have come across before but is a great idea as it caters more to a childs palette and the toy is a nice touch. The staff were all super friendly and very attentive even chef came out to see us which we thought was nice. It's a big thumbs up from us and would highly recommend, especially if you're taking children.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for this lovely review. It's pleasing to receive positive feedback on our afternoon tea offering, in particular for our children's afternoon tea that we have only recently introduced. I'm glad that it was such a big hit with your son! Thank you for recommending us to others and we look forward to you and your son's next visit. Kind regards, Ben Mayou

"Excellent attention to detail "

5
03/06/2018

A lovely stay at Castle Green with the much appreciated overseeing of Manager Ben who organised everything we'd asked for with lots of unexpected attention to detail. The staff were excellent and it's the first hotel I've ever stayed in where on arrival a team of staff came to the car and brought all our things to the room. We also had personalised menus typed up at dinner as one of our party had particular requirements - such a change from other hotels who just don't bother. Special mention to Head Chef Justin. Also Restaurant Manager Jimmy who seemed to remember everything. A stunning location and a great team of staff!

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for the 5/5 review! I will share your feedback with the team who made your stay such a special one. The attention to detail is so important and we try to do this better than anyone else, so I'm glad that this shone through for you. We look forward to welcoming you back your next visit to the Castle Green. Best regards, Ben Mayou

"Lovely Hotel"

5
01/06/2018

Great hotel in fabulous location. Very clean and comfortable rooms with good ensuite facilities. Friendly and efficient staff. A lovely walk in the woods after breakfast. The food in the Greenhouse Restaurant was superb. The smoked salmon starter and the fillet of pork were both wonderful. Restaurant staff were very pleasant and extremely helpful. We will return to this hotel next time in Kendal.

"Great hotel"

5
30/05/2018

Great location, short walk into Kendal for pubs, shops, river etc, also handy for Oxenholme railway station on w coast main line if that's how you want to get to the Lakes. Nice clean friendly hotel, food in Alexander's is good. Gym is good, the pool is functional. Lovely gardens and views.

"Very Nice hotel,great break with the wife "

5
29/05/2018

Last minute booking for the bank holiday weekend,dan the guy that checked us in was very helpful and told us loads of information of the local area,room was basic in my opinion and the window faced a cliff so was very dark all day and no aircon Overall a great weekend hotel is in a great location.

"It's set in a great location "

4
27/05/2018

The hotel is lovely close to everything. The food here is really nice. The staff are really good to all of them will bend over backwards for you the only thing 2 things that might need looking at. I understand paying a 5er for a pint but 3.50 for a bottle of water when it's hot is a bit much don't you think ??? Also the rooms are so so hot and no air con. So if u open the window with the light on. You get a few hundred bugs in your room. So maybe put air con in. Or them nets to stop the bugs getting in ???

"Lovely hotel"

4
24/05/2018

I have stayed at this hotel twice over several years and would recommend it. The gardens are lovely to sit in on a nice sunny day. The rooms are light and modern. Tea/Coffee facilitis in room, we were cheeky and asked for extra hot choclate which was not a problem. We had breakfast each day and this was nice and fresh. We also ate an evening meal in the hotel restaurant which was lovely. We also ate in the pub in the car park. The food was nice but the hotel restaurant food was better. The staff were all very friendly and helpful. We used the swimming pool int he gym each day. It did tend to get a little busy at times but it wasn't a problem0 Would stay here again.

"Lovely Place"

5
21/05/2018

First time stayed in the hotel, we was very surprised how nice the hotel was especially their garden and had a delicious meal in the restaurant. They was had a gym but we didn't have time to use it. Will visit again soon

"Excellent stay "

5
17/05/2018

Cannot recommend this hotel highly enough. Staff were so welcoming, friendly & helpful. Hotel is spotless. Food is delicious. Stayed for 3 nights with my mum in 2 separate rooms. She had a magnificent accessible room on the ground floor which she was thrilled with. I had a garden room with a balcony which was lovely too. If I have one quibble it would be a moveable/flexible shower head but that is just a personal choice. Really if you want to visit the area do not hesitate to stay here

"A great weekend"

5
14/05/2018

Thank You for such a lovely weekend, your staff were so efficient and helpful nothing was too much trouble as I am disabled this was really great. Everything ran smoothly for our car club event. Unfortunately I was unable to walk around the lovely grounds only look at them from the hotel and I was unable to take advantage of all thefacililities but perhaps one day I will be recovered enough to stay again and enjoy it more fully. I would really recommend this hotel to anyone visiting the Lake District.

"Fabulous staff"

5
14/05/2018

This hotel is situated just outside Kendal, about 20 minutes walk into the town. The gardens are well laid out and are lovely to walk round. We stayed with several friends and the staff could not have been more accommodating, helping with luggage (as the lift was being repaired), finding space for us to gather each evening, asking about our activities and generally being welcoming and friendly. The hotel was good, rooms well serviced and breakfast had a buffet with the emphasis on local produce, with the option of ordering additional items such as kippers, smoked haddock,poached eggs etc. The gym had all you needed for a short break and the swimming pool was at an excellent temperature, just right for relaxing after a long journey. My husband and I enjoyed the Spa too, I had a relaxing facial and he had a full massage at very reasonable prices. I would certainly stay here again.

"Lovely Hotel"

5
12/05/2018

Stopped at this hotel for 1 night over the bank holiday. I was impressed from the start when I had a telephone call the day before my arrival asking if I was ok with directions to the hotel and if I would like to book an evening meal in one of their restaurants. The room was a decent size for the two of us and we had a small balcony which was great in the nice weather. The bathroom was very modern too. We had evening meal and breakfast at the hotel and both were superb! All staff that we met were all friendly and couldn't do enough for us! Would definitely recommend this hotel and wouldn't think twice about coming back!

"Highly recommend"

5
11/05/2018

We stayed here as part of a large group and had a really lovely few days. The staff were all friendly and helpful. The rooms were clean and ours had a lovely view of the beautiful gardens. The food was great even though we were always a table of 22! If in Kendle again would stay there without a doubt.

"Bank holiday weekend."

5
08/05/2018

We have just spend a wonderful weekend at The Castle Green hotel.We could not fault it.All the staff were so welcoming and friendly.We had a lovely view from our room.The breakfasts were delicious. As the weather was so wonderful we spent many hours relaxing in the hotel gardens with a glass of wine! Would highly recommend this hotel.

"Lovely place to stay!"

5
08/05/2018

Myself & my boyfriend booked this hotel very last minute as a little get away & it was amazing. The staff are very friendly & welcoming, the room was exceptionally clean. Evening meal was lovely & a superb breakfast. Would highly recommend!

"Really disappointed"

1
07/05/2018

We stayed in room 137 last night the room was lovely the hotel is lovely the views was beautiful BUT these are the down falls, we pre ordered drinks in the room, they wasn't there on arrival so we had to call to request them, the beers arrived warm, prosecco was lovely. Then we ordered room service for the price we was hopeful that our haddock goujons and chips and burger would be at least a average standard, we ate literally 2 chips and a bite of the burger. The burger was greasy and the fish was awful I didn't even want to try it the smell was bad enough. We tried to call reception to collect the plates as the food was stinking the room out but was no answer on 4 occasions so we left the tray outside it took a good few hours but eventually was moved. We ordered another bottle of prosecco and called it a night, we wasn't told by reception on arrival where breakfast was but we did find it the next day in greenhouse the breakfast was ok to be fair, sausages really good the bacon was hit and miss but overall was nice then we checked out slightly early as I had paid for the late checkout to be hit with a bill of over £100 I questioned this as those thought it was around double what we should have paid and was told it was correct so I paid I have since emailed hotel to be told I have been overcharged by £45 and will be refunded in 3-5 days not really acceptable when I was also already pre authorised an additional £50 on arrival all in all the room was £190 I paid £50 for pre drinks and then spent a further £60 on room Service I would have expected a better service and experience, I also filled out a form which promises a treat for doing so which we didn't get, I would have loved to stay here again the hotel But not sure we will now.

"Great Place"

5
02/05/2018

I stayed here for a night whilst away for work and found it very pleasant.. Location was out of the way but still close to town, staff were very friendly and helpful, rooms were clean and well kept and I slept well aside from a couple of late stragglers walking past the room. The Greenhouse restaurant served an excellent dinner but the buffet breakfast was a little too dried out under the heat lamps for my liking.

"Another lovely break in Kendal"

5
01/05/2018

This was our 5th stay at the Castle Green and it was as good as our first. The staff are friendly and helpful. Nothing is too much trouble. The rooms are beautifully clean and well equiped. The food in the Greenhouse restaurant is excellent. You can mix and match between al a carte and set menus, which is great. The surrounding gardens are lovely to walk in and the hotel has superb views over the hills. We tried our first murder mystery evening and thoroughly enjoyed it.

"Lovely stay"

5
29/04/2018

We stayed here when attending a Murder Mystery event which made the night that much more special. The room was spotless and very well appointed. The bed was comfortable my only complaint was people walking past our room early in the morning talking loudly. The breakfast was superb and catered well for people with food allergies. The murder mystery the Great Gatsby Murder was excellent and comes highly recommended, we will be back.

"Wedding "

4
29/04/2018

Good bed, clean room, a bit annoying that we had a room on the 2 nd floor and there is no elevator so it was a bit of a struggle with the bags. The shower kept on going hot/ cold..The staff were nice and the breakfast was good.

"Should have been a 4.5!"

4
27/04/2018

Shame you can't give a score of 4.5... I was here on business, overall very pleasant hotel with good food and an excellent breakfast. if I was being extremely critical I would say the rooms were a bit bland and housekeeping left quite a lot of hairs from the previous occupants (I guess) in the bathroom, but nothing that I considered a deal breaker. Would be very happy to use again.

"A perfect stay"

5
23/04/2018

We stayed here for one night having met up with some friends. What a lovely friendly hotel. Our room was lovely and spotless with a very modern bathroom with bath. We enjoyed a lovely bottle of prosecco in the lounge before we had dinner. We dined in the restaurant where we had a lovely table overlooking the garden. The food was absolutely delicious. This was fine dining at its best. All four of us had a wonderful meal, each course was perfectly presented and was enjoyed by all. We would certainly stay here again and would highly recommend it.

"Definitely worth a visit"

4
22/04/2018

Nice hotel in beautiful surroundings, clean and comfortable room, plenty of on site parking. Had dinner in the pub that's on the hotel grounds, very nice food and great service. Only complaint, drink prices in the hotel bar are outrageously expensive, annoyingly expensive!

"70th Birthday Weekend"

5
22/04/2018

Great Hotel in a quiet corner of Kendal with leisure facilities and beautiful views The bedrooms had plenty of extras complementary water Elemis shampoo conditioner and body lotion plenty of fluffy white towels dressing gown /slippers and a super king size bed The staff were very helpful polite and friendly and some very humourous The evening meal in the Restaurant was excellent in every way Breakfast amazing choice both on display and to order The gardens were a pleasure to walk round There is also a pub style bar Restaurant in the grounds so hotel catered for all ages and taste A super weekend Thank you for making my big 70 a weekend to remember

"Perfect getaway!"

5
22/04/2018

We stayed here Friday-Sunday for a quick getaway, we've never been here before however we will definitely be back! Rooms were spotless, large comfy bed and a bath in the bathroom. Complimentary bottled water and a tv on the wall (which showed the Man United game so he was very happy!!) Location was lovely and the surrounding gardens are well looked after. All staff are pleasant and accommodating, also waiting on staff and bar staff are not to go unrecognised! Connor behind the bar was polite and funny great asset to the team. We would definitely recommend.

"Great hotel - possibly caught them on a bad night"

3
16/04/2018

My partner booked this hotel for a birthday break for me. It's a lovely, large hotel just outside of Kendal. When we arrived I was disappointed to see that the room didn't have a bath - just a shower. We asked at reception and they said the only rooms with baths were the old, unfurbished rooms which was a shame. We went to use the pool and in the middle of our swim the power cut out. We were plunged into darkness! The power remained off from then until about 9.30pm - meaning the restaurants weren't serving meals and we had no internet, ability to use tv etc. The staff sent round a notice explaning that the power would be off for the evening but there was no mention of compensation or a discount when we left the next day. This was really disappointing considering this was booked as a treat for a special occasion. Other than this, the staff were lovely and the breakfast was good.

"Pleasant surprise"

5
12/04/2018

We booked a last minute overnight stay. What a lovely surprise the staff all very welcoming and friendly. Our room albeit a executive room was huge and immaculate. We had a light lunch in Alexander's Bar then a walk into town which was very easy to do. We had a fantastic dinner in the Greenhouse Restaurant and drinks in the bar again all very pleasant. This place really needs to get out there and market itself better is the only criticism that I can offer

"Relaxing Break"

5
11/04/2018

Stayed here for a three night break with my wife. A lovely hotel overall in a very pleasant setting and a super room which was clean, comfortable and very, very quiet. Great TV, a safe, plus tea/coffee making facilties all on hand. Great leisure facilities on site too. Buffet style hot and cold breakfast with loads of choice which we enjoyed very much, with fantastic views from the conservatory overlooking Kendal. We dined in the pub Alexander's each evening and were never disappointed with the quality of meals and service. Every member of staff was attentive, efficient and made our stay very enjoyable and relaxing. We will definitely be back!

"Overpriced"

2
08/04/2018

£132 per night for a very small room which feels claustrophobic. Rooms are clean and have a kettle with tea & coffee and smart tv which you can connect to your laptop. Breakfast is inedible- it starts at 7am and i got there every morning at 7 and the fried eggs are hard no runny yolks the sausages burnt to within a inch of their lives and the bacon is still all clumped/stuck together were its been layed in the oven so when you do manage to separate it the top half is burnt and the bottom half is anemic, the hash browns and toast is the only edible part of the cooked breakfast and i would go so far to say i would barely score the breakfast a 1 out of 10. However the evening meals everyday in the greenhouse and alexanders were excellent a thorough 9 out of 10 there. Staff are really good and pleasant and this part of England is stunning. I will look elsewhere for my next visit to Kendal as i do not think £132 per night represents value for money in the light of how small the room was and how very poor breakfast is.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for your feedback. I'm sorry that you didn't enjoy our breakfast on this occasion. We pride ourselves in our expansive breakfast offering and we regularly receive positive feedback from others on it, in fact it is actually one of our selling points compared with other hotels in the area. However your comments have been shared with our breakfast chef for review going forward. We also feel that our prices compare favourably to other 4 star properties in the area, a quick check of our prices shows that we regularly undercut the opposition. Not many of those properties can also boast full use of a leisure centre with swimming pool, steam room and gym, fast free wi-fi, two high quality dining options in the Greenhouse and Alexander's bar, service currently ranked 2nd in the country out of 280 Best Western hotels, newly refurbished bedrooms, beautiful gardens to stroll through and a woodland trail. I'm sorry to learn that you will look elsewhere for your next visit but I would also encourage you to give us another try. Best regards, Ben Mayou General Manager

"What a stunning hotel!"

5
08/04/2018

Loved our stay at the hotel, the room with garden view was great. I would highly recommend. Loved the food at the restaurant. The service was great, also has spa which is great. I would definitely return.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for a 5/5 review! We look forward to welcoming you back for another stay soon. Best regards, Ben Mayou General Manager

"Fantastic- Beautiful "

5
06/04/2018

Me and my partner went here a few days ago. It was a loverly hotel with smily and helpful staff. We had breakfast there which was really nice, no wait at all. This was overlooking the hotels front garden. The pool there was also really nice and enjoyed using the sauna room as well. The hotel itself was nice and clean with no signs of dirt at all. We upgraded to the garden view room. Definitely recommend it!

"Wedding of the year"

5
05/04/2018

If you are planning a wedding in the near future look no further than the Castle Green Hotel - absolutely fantastic. My son and his beautiful bride had their wedding here on Good Friday 2018. We had the most wonderful day ever. From meeting Nicola (who recently won wedding coordinator of the year) over a year ago whose planning was meticulous to the actual day looked after by the wonderful Christine everything ran smoothly, nothing was to much trouble. All staff were amazing, friendly & very helpful. I especially must mention the chefs - the food be it in the hotel restaurant, Alexander's and definitely for the wedding breakfast was superb. We have been to this hotel many times and have always been impressed with the level of service received. There is refurbishment of some of the bedrooms at present but our rooms were beautiful. The scenery is stunning and we were delighted after a forecast for rain it didn't happen and although cool the sun did shine. We all had a wonderful time, have got lots of fantastic memories & pictures - would definetley recommend this great hotel.

"Outstanding Hotel "

5
04/04/2018

We have been to this hotel many times and have always been impressed with the service, the friendly staff, the food and the rooms. This visit was no exception. We were made welcome by the great staff on reception and were given a superb room. The breakfasts and evening meals were outstanding as usual and it was nice to be able to have a leisurely swim in the pool. We cannot rate this hotel highly enough and will most certainly be back again in the near future. Ps a special mention of Rob who went out of his way to make our stay special.

"Last minute but lovely"

5
03/04/2018

We decided to brave the awful Easter weather and get away for a very last minute overnight stay in Cumbria. We paid £119 for a double room with breakfast and to be honest I wasn't expecting much. I was very pleasantly surprised. We had a lovely time. The fabric of the hotel was nice, no tatty bits and the ambience was relaxed and seemed focused on making sure everybody had a nice stay. The people that worked there were friendly and attentive and the service felt genuine. We ate in the less posh restaurant, Alexander's. it was marketed as a pub but really was a relaxed and casual dining experience. We had 2 courses plus drinks and I paid about £50. I would definitely stay here again and actually emailed the manager when we got home to say how much we enjoyed our short stay. It's quite close to town and there is plenty of parking.

"A beautiful hotel set in stunning grounds with amazing views"

5
03/04/2018

Castle Green Hotel is set up high which takes in the views for miles around. Situated only 10 minutes by car from Kendal Town and in easy reach of the Lake District. The newly refurbished rooms are lovely, food excellent, spa facilities great. A wonderful place to stay for as long as you can.

"Fantastic stay"

5
02/04/2018

We were originally booked in to the riverside hotel in Kendal but when we arrived they had a burst pipe which had wiped 10 rooms out and had no room for us but the receptionist there had found us a room in the castle green hotel which was a little further out of town which we didn't mind as it was being covered by the riverside hotel, but a bit scared of where they were sending us as we hadn't heard of the hotel before, so we went on our way to not knowing where we were going to be staying. 10 mins up the road We pulled up to a big white building which looked very maintained and very upmarket we got to reception and it was lovely inside the staff were amazing, the room was lovely too, we went to Alexander's for our evening meal which is on the same grounds as the hotel and does amazing pub grub, we had an amazing stay and experience the staff were fantastic very helpful, so after all that next time we are in Kendal we will be back to the castle green hotel sorry riverside

"Excellent hotel and staff"

5
28/03/2018

The hotel is excellent, friendly helpful staff, nice room, nice pool and steam room, breakfast was great. Great views over the hills and not too far to walk into Kendal. Receptionist was very helpful when we wanted to change our room for one with a bath.

"Lovely stay over Christmas 2017"

5
22/03/2018

Loved our room, the staff who stayed cool and friendly despite the busy-ness of Christmas, the food in the restaurant and the location! Would definitely recommend it! The gym was great too. Lots of great advice for where to go and explore locally.

"Great stay but some rooms at bit noisy"

4
21/03/2018

Stayed here on business and arrived at 9:10 and because our room was ready they gave us immediate access which is not the norm with a lot of hotels. The room was comfortable apart from the bathroom which was very tight as the toilet and the shower were so close you could probably shower on the toilet, however other room so maybe better. The room had tea/ coffee making facilities with biscuits and a free safe with great WiFi. The restaurant had top notch food and a spa which you could use and beautiful views. The staff told me that Kendal Village was only a short walk and Windermere was 20mins drive but as I was on business I never got the chance to visit. This hotel is great for conferences and there seems to be a lot of events going on through the year. Only issue was that I was in room 120 and you could here every conversation as people walked from reception, very noisy. Beautiful location, brilliant food and great staff.

"1st class winter stay."

5
18/03/2018

We stayed overnight at the Castle Green Hotel, outside was snowing and cold, inside warm and cosy next to a blazing Log Fire. It was our 1st time at this hotel and it was perfect in every way, it was modern, extremely clean, the decor and everything looks superb, and everyone who works there that we came in contact with were so very helpful, happy and very professional. They have a pub in the grounds of the hotel that was really nice as well. We were undecided as to eat in the hotel restaurant or in the pub as they both looked inviting and we liked what was on both menu's. In the end we ate in the hotel, but I have to say that Chris who we spoke to in the pub was great, kind, and helpful to the point that we felt awful not eating there. However the restaurant was superb with amazing views, the food was excellent as were all the people who looked after us, especially Nicola who could not have done more to make our experience a memorable one, which we intend to repeat again as soon as we can. A huge thank you to all at the Castle Green Hotel, in our experience one of the best.

"Amazing"

5
18/03/2018

We are holding a charity event here in April and we are bowled over by the help, support and free room hire etc etc. Alyson could not have been more helpful and advisory as this was our first attempt. If we could give them 10* we would do. I'm sure that when our event happens, everything will be perfect.??????

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you so much for your pre-review! I'm so pleased Alyson has made such a good first impression for you and I'm know the rest of the team will be looking forward to making sure your event runs smoothly in every way. We look forward to welcoming you and your guests to the hotel. Kind regards, Ben Mayou General Manager

"Impressed "

5
13/03/2018

A very comfortable hotel at a very nice price. Lovely helpful staff. Rooms fair sized, not large but comfortable. Nice view. Comfortable bar with great selection of wines by the glass. Those I tried were good. The dining was amazing. Service above expected, even fish knives! I rarely dine in the hotel but made an exception. I can't remember the last time I dined in a hotel two nights in a row but I did here. Set menu looked good but we had fish on t he a la carte. PERFECTION. not over cooked, just astonishing and so unusual. Nicely complemented but not overpowered. Steak was good. I had the sirloin but should have tried the rib eye. It seemed expensive but I'm sure it would be value based on the other courses. Desserts were great and the desert wine fabulous. Breakfasts were good, with local meats. Maybe a little short of healthy options but I don't mind that. Best to walk it off I think. There was fruit and cereal come to think of it so maybe I'm being over critical. This is one of the best value breaks ever. Service fantastic: accommodation good: food exemplary: drinks really good.

"Work stay made very comfertable"

4
12/03/2018

I stayed here for two nights at a work training event, the room I was in was one of the refurbished ones, (there's a refurbishment programme ongoing but it didn't disturb me at all) it was a double room, although not especially big, but for one it was ample. It was decorated and kept well and I though the furniture was in keeping with the location. Very friendly staff on reception and in the breakfast room. I would stay here again

"Comfort, Well priced & beautiful settings"

4
09/03/2018

The hotel was just what we needed, room was clean, comfortable and service was great! Breakfast was brilliant each morning, dinner in the GreenHouse resturant was very good! Brilliant starters, i had scallops and my other half had Pigeon! I believe it was Nicky ( Short blonde hair) worked in the resturant in the morning and dinner was fantastic, great interpersonal skills, and funny! Thank you for our stay!

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for your review. I am glad that we were just what you needed! We pride ourselves on our breakfast offering in particular so it is pleasing to receive feedback like this. I will share your comments with Nicky who regularly has us all in stitches! I am sure she will be delighted to read your review. We look forward to welcoming you back for another visit soon. Regards, Ben Mayou

"Fantastic Hotel"

5
09/03/2018

Myself and my husband stayed last night. We have stayed many times, since 2010. We keep returning as we class Castle Green as our "chillout place". From the arrival, the setting and grounds are beautiful. Everything here is 5* The staff are all fantastic (Special thanks to Dan for sorting our last minute stay out and Nicola in the bar/restaurant for being as lovely as always). The rooms are gorgeous and immaculate. The food and breakfast is always fantastic. The whole team are always welcoming and friendly. Thank you all for yet another brilliant stay. See you again soon. Lisa and Graham Thompson

"Top notch"

4
08/03/2018

Nicely situated. Good staff, warm welcome, nice get away with work. Comfy bed so a decent night's sleep was had, tad noisy late on but nothing that was to disturbing. WiFi signal was poor. Would come again

"Christmas works do"

4
05/03/2018

Husband's work were having their Christmas do here so after trawling the internet trying to find a reasonably priced hotel in Dec I decided to ring up to see if any offers were on as online they were very expensive, so glad I did !!! We got the room for £100 inc breakfast & full use of the pool (which we didn't have time for unfortunately). The do was in a seperate area which we had to leave the main building to go outside & down some steps - which was very cold & I wasn't expecting to do thinking it was all inside so never brought a coat. This is the only reason it's not a full 5 stars. The meals were all pre ordered & lovely, entertainment was good & drinks expensive but overall a good night. Now to walk back up these steps in the freezing cold back into the main building to our room - basic & comfortable. Everything needed & plenty of sockets for us ladies with our electrical haha. Good night's sleep even though we were on the main corridor by reception so everyone had to walk past our room to get to theirs, so it was a tad bit noisey for my liking. Breakfast was lovely, buffet style help yourself, we had to wait for aprox 10mins to be seated as it was heaving that morning !!! Definitely a lovely hotel to stop in !!!

"New Year celebrations Dec 31/Jan 1st 2016/17 & same 2017/18"

5
04/03/2018

Our party of 15 have thoroughly enjoyed our visits to the Castle Green Hotel. The rooms are fabulous, the staff are extremely hard working but, very very friendly & helpful. Th food is excellent. The entertainment is wonderful. But, the bar prices are extortionate!!!

"Lovely location, grounds & staff"

4
04/03/2018

Really nice place, just on the outskirts of Kendal, set in the hills. A good size hotel with helpful and friendly staff. The snow did a touch of magic, but I'm sure the countryside is still lovely regardless. Nice food and coffee too. A good choice as a base for exploring the area.

"Daughter's Christening"

5
01/03/2018

We married at Castle Green in Aug 2016. So we held our youngest's Christening do again in the Kendal Suite. We had afternoon tea and it was lovely. Usual sandwiches, cakes etc. Yummy as usual. Nicola asked if we wanted to give speeches & cut daughter's Christening cake. Staff lovely. Service brilliant. Our little girl got a teddy and birthday meal at Alexander's (pub) till she's 12. Lovely as usual.

"Birthday weekend"

5
01/03/2018

A trip away to Kendal for my wife's birthday. Very nice hotel, good sizes room and comfy beds. Would have been nice to get a room at the front but still the room at the back was very quite. Friendly staff and a pub on site was good. Leisure was very nice it would of been 5 star if there was a jacuzzi as well.

"Nice hotel but an awful nights sleep"

3
01/03/2018

Nice hotel, comfortable and good food but an awful nights sleep. I was given room 110 always next to reception and had to put up with someone (night porter) walking down the corridor opening and closing doors all night.

"Excellent"

5
01/03/2018

I stayed here with my elderly mum for one night, booked through Booking.com, arrived early and they allowed us to have a room at about 1.00pm. Excellent disabled parking just outside the door but without this there is a little climb up some steps from the car park at the front of the hotel. We had to climb up some steps to get to the room then down two large steps to get into it but mum just managed, we could have waited for a more accessible room but chose to take the one that was ready so my mum could have a lie down. If booking again I would ask for a newly refurbished room and try to get one that looks over the front, our room just looked over a back yard but we were there for a family party locally and only wanted somewhere to go to sleep so it really didn't matter to us. The bathroom was excellent and the beds very comfortable. Breakfast was superb. The staff were all friendly and helpful, I would definitely book this hotel again.

"Fantastic family stay "

5
28/02/2018

We stayed for one night in one of the recently refurbished rooms. It was a very large room with a super king bed and a double sofa bed. The sofa bed was of very good quality and very comfy. The room had a fridge and tea and coffee facilities with very welcome biscuits. (There was a cafetière but no ground coffee which I presume was an oversight.). The room also had a desk and a small seating area with coffee table and armchairs so it was plenty big enough for a family for a couple of days. The bathroom was fabulous with a separate shower enclosure and a very grand bath. The Elemis minis in the bathroom were a nice touch. There was a huge tv, which could spin so you could see it from either bed. Breakfast was superb, super quality and loads of choices (duck egg for example). There were even chocolate eggs on the table for the run up to Easter. It was without doubt one of the best hotel breakfasts I've had. The grounds are very well maintained. The leisure facilities are very good. The only issue here is the lack of a family changing area for the pool which would be helpful. The location is good, easy to find and within a short distance of the main attractions in the lakes. We will definitely be returning to this fabulous hotel.

"Good room, poor meal..."

2
21/02/2018

The hotel room was spacious and clean. We had trouble getting the radiator to work so the room was cold for a long time. The 2 course evening meal was poor. The blade of beef was tepid and the piped mashed potato was cold. The veg were tepid too. There was a long delay between courses and the rhubarb crumble was a tepid small circular slurry of rhubarb with a sprinkle of oats on top. The two tablespoons of custard were tepid and the four rhubarb stalks seemed to be just out of the freezer.

"Happy Babymoon - Very relaxing!!!"

4
19/02/2018

Arrived early to check-in and receptionist was really pleasant and helpful, room was lovely, in a quiet area as I requested. Had a massage in the green room spa - amazing!!! Ate in the Alexanders, I never got the servers name but couldn't do enough for us on Saturday afternoon, thank you!!! Overall even though the hotel was full it was still a relaxed chilled atmosphere which is what we both needed, will return!!!

"Good evening meal; rest fairly mediocre"

2
19/02/2018

Firstly, when I booked this the hotel accidentally took two payments which sent me into my overdraft, which I was not happy about. It took five days to sort and there wasn't any kind of compensation for this - not even a box of chocolates. The room was large but very plain and lacking in any character. The shower ran hot and cold - not pleasant. The food on the evening was superb and the hosting great. However they then tried to charge me for the full food bill when I had already paid. This was rectified though. Breakfast was disappointing compared to the evening meal but there was a fair range. When we went to check out, we were told there were drinks on the room (there weren't) and again I had to prove by showing a receipt. We had a nice time and there was a nice view but will not be returning - there is plenty of competition out there that offer more character and better service.

"Great choice "

5
18/02/2018

Just had one night , everything you would expect from a first class hotel .The room was warm in fact had to turn the heating down and open a window ! But I presume if you had been out walking the hills it would put a large smile on your face . Had to book a table for the main restaurant as I was advised by the receptionist and glad I did . (Just after a tour of Japanese tourists ) they had got the timings perfect . Did not have to wait for service , the meal with recommended wines was great and not overpriced with the pudding wines adding a lovely touch . Did not take up the facilities of the gym and pool but will on my return .

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for this fantastic review, which I have shared with the rest of the team. Our restaurant team have become experts in providing a timely, attentive service and they really take pride in what they do - so it is pleasing to see that this had a positive affect on your stay. We look forward to welcoming you back for another 5/5 stay soon! Best regards Ben Mayou

"Oh how we love this place"

5
18/02/2018

Omg i cannot put into words how much we love it at the Castle Green. We go there at least once a month to escape the daily grind of work this and work that. Shane in the bar is so fabulous and Rob who is always available at breakfast has to be our favourite. Rob we love you. The manager in Alexanders is such a lovely man and nothing is too much trouble for him. In fact we love you all so see you in a few weeks xxxxx

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
What a lovely review, it really comes across how much you enjoy staying here! I will share this with Shane, Rob, Adam and with the rest of the team and we can't wait to welcome you back! Best regards, Ben Mayou General Manager

"Cracking hotel"

4
07/02/2018

An excellent hotel situated up an incline and therefore lovely views over Kendal and the hills. I woke up to the most stunning frosty views every day. Staff are fantastic, welcoming and helpful. The young lady serving the tables in bar area was always great and remembered my room number each night - the breakfast server should take note! Even on my third morning it was as if he'd never met me before. The hotel is refurbishing at the moment - this did not impact on my stay at all - great to see them investing in the quieter months. I was particularly blown away by the food. The pasta sauce is like silk - quite the nicest I've ever had. The club sandwich was generous and delicious too. Breakfasts are fresh and plentiful. On my last day I asked for an omelette and this was swiftly presented - really lovely. You can walk from the hotel down into Kendal very easily. I did it every day. From there you can get a bus or train to Windermere or perhaps Lancaster, I did both and had a fab time exploring this area.

"Lovely hotel "

5
07/02/2018

We stayed there 2 nights at the end of January and couldn't fault it, the breakfast was top notch, the room was big as well as the bathroom , the staff were all friendly, it's a short walk from the center of Kendal, but we would definitely go back again

"Excellent stay"

4
05/02/2018

Stayed at this hotel 3/2/18 and we enjoyed our stay very much. Lovely grounds, lovely rooms and lovely cocktails ?? the food at Alexanders was brilliant and the breakfast was also great, enough to cater to everyone's likes. There is a woodland walk at the back of the hotel, we unfortunately didn't get chance to investigate but I'm sure we will be back at some point. Only bad point I have is that they ran out of non alcoholic beer and said they don't stock it anymore which is a shame as my partner can't drink. Would definitely stay again!

"Another Great Stay "

5
03/02/2018

We had a two night stay at the hotel at the end of January. Always a pleasure to stay here and we always try and stay a couple times a year. The room we stayed in (219) had recently had a excellent makeover. Situated on the first floor overlooking the gardens. We dined in the restaurant twice for our evening meal and the food was exceptional in choice, presentation, taste and service. Breakfasts are very good too. All the staff are very helpful and it is a pleasure to receive their attention. The leisure facilities are very good and I always try and get a couple swims in whilst I stay. Hotel location is very good and gives easy access around the Lake District. Well done to all at the hotel.

"Relaxing"

4
02/02/2018

We came here for our 4th anniversary and have a pampered day, to shut the world out. On arrival it was quite difficult to find a parking place and we were greeted by welcoming staff. Rooms are spacious and clean with tea and coffee facilities. If you want to eat your evening meal at Castle Green, you should book as soon as possible. The view from the restaurant is gorgeous, we thoroughly enjoyed our breakfast and view of the snowy weather. We ran out of tea bags, because I do have a tea belly, when we asked reception for more they said "they don't provide anymore". We decided to go into Kendal for our evening meal, Kendal is small but beautiful. We ate at The Gate of Kendal, what a sweet pub and food was delicious. Coming back after our evening meal, we got a little stressed and there was a function on and no car park spaces. The leisure and spa staff here are polite and welcoming. We had a relaxing swim before our massages. We left with big smiles and relaxed. Well, I slept all the way home :D

"Birthday weekend"

4
31/01/2018

Had a lovely weekend at castlegreen! Rooms were lovely, bar, restaurant and food very nice if a little pricey! Staff very friendly! Only downside was refurbishments to the hotel made our journey to the bedroom a long trek and Alexander's was closed which we were not notified at booking.

"Very Good despite on going refurbishment"

4
30/01/2018

Stayed here several times now and experience is always very good. Usually enjoy eating and drinking in Alexanders, which is currently closed and under refurbishment but bar and restaurant experience in main hotel was great. We had a very nice garden view room, a very comfortable bed and good shower. Highly recommend.

"Very good lunch."

4
30/01/2018

We normally eat at Alexander's restaurant at this hotel but it is being refurbished so we ate in the main hotel bar. Very comfortable relaxed space with very friendly staff who were efficient and professional. The menu was good with soups, sandwiches or full 3 courses. The soup and sandwich deal was excellent - delicious soup served with soft warm bread and a great sandwich served with slaw, garnish and crisps. A very tasty and filling meal at a very good price. All in all a lovely place to go for a relaxing bite to eat at lunchtime - we are looking forward to trying their evening meal one day soon.

"Work study day."

4
26/01/2018

Didn't actually stay over, but the place was packed with guests. Good parking facilities. Nicely furnished and immaculate. Our employers supplied A very healthy lunch? Not a carb in sight. However, a lovely gentleman told us the other group had left and there was plenty of sandwiches and chips left if we could use them up!!!!!!! What a hero, and certainly knows what keeps the ladies happy. Lovely fresh sandwiches on Brown or white with various fillings, chunky chips with ketchup and mayonnaise. Just what our employers didn't order.

"Another lovely stay at the Castle Green"

4
24/01/2018

We stayed on Sunday night and took another couple with us . We chose rooms overlooking the garden area and we ate in the Greenhouse restaurant .The meal was very good and the miniature desserts are excellent. The breakfast was cooked to order as the hotel was very quiet. The breakfast was excellent quality. There is a pub on site called Alexander's which is closed for refurbishment. My husband used the pool and sauna and said they were good.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for your review. I'm glad you had another lovely stay with us and that you enjoyed the Greenhouse so much. Our Alexander's refurbishment work will be completed next week and we will continue to offer two fantastic dining options going forward. We look forward to welcoming you back for another stay soon. Best regards, Ben Mayou

"Spoilt. In a good way."

4
22/01/2018

Went to celebrate our sons 18th in the. Hotel restaurant The staff arranged a table in a large square so we could talk across to each other and not be on one long table. They placed our decorations out for us before we arrived. Service was good as always food enjoyable and January discount excellent. Sure we will be back before the end of the month. Thanks to all.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for sharing your experience with others. I'm glad the celebration was such an enjoyable one and we look forward to welcoming you back to the hotel in the near future. Regards, Ben Mayou

"50th Birthday Celebrations "

5
20/01/2018

Absolutely great hotel. The staff couldn't be more helpful, I couldn't name them all. The pub next to it served great food. Would recommend this place to anyone and we will certainly be going back. We had an executive room, garden view room and family room and they were all decorated beautifully with great facilities

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for this 5/5 review! I'm so pleased to learn how our team came across so helpful, we take real pride in what we do and I'm glad your stay was such an enjoyable one. Like you mention, Alexander's Bar offers great traditional pub food along with fantastic local real ales and our bedrooms offer great value for money. We look forward to welcoming you back to the hotel. Best regards, Ben Mayou

"Fantastic Wedding"

5
16/01/2018

We got married on the 12th of January. We had our Wedding breakfast and evening reception at Castle Green it was fantastic. The good was amazing. The staff were fabulous, helpful and orangnised. We had family from Manchester stay for the weekend everyone was so impressed with the hotel and team. Thank you so much would highly recommend. Great job thank you xxx

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for this lovely review. I will share your kind words with the rest of the team, who will be delighted that your day was such a special one. All the very best for the future and we look forward to welcoming you back through the doors soon. Regards, Ben Mayou

"The wedding of our dreams!"

5
15/01/2018

My husband and I recently got married at Castle Green in December last year. From the dedication and friendliness of the staff to the cleanliness and comfort of the rooms-everything was spot on. We had our reception in the Kendal suite which was just stunning with the views from the balcony of the gardens and the fells in the distance. Our guests enjoyed every minute and all commented on how fantastic both the venue and staff were. Thank you Castle Green. From the Medways :-)

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for this 5/5 review! I'm so pleased to learn how your big day was such a special one, I'm sure the team will enjoy reading this review and knowing that they were a big part in making it all come together. All the best for the future and we hope to see you back at the hotel soon. Best regards, Ben Mayou

"Nice clean hotel"

4
14/01/2018

I have stayed here on several occasions and has always been nice but I thought there are a couple of things worth mentioning. The room was nice and comfortable and very clean. The food was very nice, especially the breakfast. We had room service which was nice but the portion sizes were disappointing for the price. I tried to check in online but had problems with the website. I eventually called directly and was offered a price and a deal that didn't appear on the website so it worked out quite well. When we checked in, although friendly, the person that checked us in offered no information or guidance on the hotel facilities. There was no mention of the refurbishment Work that was ongoing and no mention of Alexander's restaurant being closed. However, I do still like the hotel and will stay again if I am in the area.

"New Year Break"

5
13/01/2018

Twenty years after our first New Year celebratory stay, we returned to be greeted by Jill, who we met the very first time and also completed our booking on both occasions. It was like old times. Friendly, welcoming yet still professional, Jill's exceptional qualities continue to impress. Fabulous room with four poster bed & well appointed spacious en suite made the stay feel extra special. Lovely afternoon tea in the Greenhouse with soulful singer crooning in the background add for a great start to the festivities. Just enough time for a swim & a chill out before luxuriating in the beautiful bathroom and preparing or the big night. Welcome fizz & canapés were a nice way to have the meet & greet prior to a sumptuous meal which was delicious and beautifully presented. Service was second to none, they made it look effortless. Band played a range of funky tunes. Midnight fireworks continued to impress. A fabulous night! New Year's day meal in the Greenhouse was relaxing and the following morning's cooked breakfast was as good as it has ever been. It was lovely to see so many familiar staff faces - the sign of a happy workforce across the Castle Green family. ??

"One night 50th celebration"

4
11/01/2018

Very nice hotel with great facilities. We walked in the lakes early in the day and reached Hotel at Tea time good service nice Bar area on Saturday evening. Good choice of breakfast next morning. A hotel I have already recommended to friends and would most definitely visit again.

"Went for a wedding."

4
10/01/2018

Check in was very easy and the reception staff lovely. Our room was gorgeous and very clean' tea and coffee included. We stayed for a wedding and thought it all went just perfect, all the staff involved were very attentive. Food was outstanding. We were in bed before 11 so not sure what time the bar closed. The breakfast was buffet service with tea and coffee offered from waiter. Everything else self service. Thought the bacon and sausage had been there quite a while so not as hot. Everything else was fine. All in all I would probably stay there again as just a couple. Xx

"Not a place to relax"

3
07/01/2018

First I was on call out and it was my firm that booked this ,but even the fact I explained my down time I would like a quite part of the hotel , I was put what seemed to be above the Christmas party central with Mr Christmas bell ring hohoho 's guy , then the drunken running up and down the hall and not forgetting the number of failed attempts at gaining entry into my room. To to the point I wished I have got a call out just to get out of the place .room service was fantastic food was good . Staff fantastic and understanding enough said

"One night break"

4
06/01/2018

We had a lovely one night break over Christmas at the Castle Green. The hotel is lovely - very clean, and the room was very comfortable. The restaurant was quite expensive so we ate in the on site bar. The food in here was lovely but is was very busy. Breakfast was buffet style which was good but meant that some of the meat was a little over cooked from being under hot plates for a while. Expect to pay hotel prices for drinks in small measures - 175ml was the largest wine and from £5.50 per glass plus! It was lovely though and served in lovely glasses!!! That and a beer was £10.

"New Year weekend"

5
06/01/2018

We arrived Saturday friendly staff as always lovely quiet room very good evening meal , New Year's Eve day after a nice walk into town the Hotel put a lovely afternoon tea on for every one with entertainment singer & magic lovely afternoon then the highlight of the day was the New Year's Eve Ball Great meal good entertainment live band fireworks at midnight were fabulous & staff were brilliant nothing was a trouble,News Years Day Hotel organised a walk with hot soup halfway round it is just what you needed to blow the cobwebs away Thank You to all the staff for a fabulous weekend

"Home from Home"

5
03/01/2018

We are regular visitors here and spent last New Years Eve here and had such an excellent time that we took the deal to book again for 2017 at the same price? Not disappointed. Food, ambience, service all excellent. Suffice it to say we have booked for 2018 as well! No complaints other than the continental option was a disappointment on day two?

"Take earplugs!"

3
03/01/2018

I'm not one to moan about hotels, and as long as they are clean I'm usually happy, but this one was an exception. The hotel looks lovely on arrival, and our room was very clean. On other positive notes, the bed was comfortable, the TV a good size, and the shower powerful. However, the walls of our room were paper-thin and we were located near to the reception, so we could hear comings and goings at all times of the night and morning. As a childless couple, it was bizarre to be woken by children at 6am! The woman in the next room also had a cough, which was fun! The heater in the room switches off at a certain time, which left me cold, as there is also a draught from the windows. At breakfast I confused the staff a little by asking about gluten free and vegan food. To their credit, they did manage to source some soya milk around 15 minutes after they went to look for it (they got it from the pub next door!). I ended up fetching my own cereal from my room, as there was none provided to go with the soya milk. The fruit provided was nice and fresh. When I checked out, the person on the desk just said "OK, nothing to pay", and did not ask me how my stay was. I had been ready to share my thoughts, but then felt they weren't wanted, so decided to share them here instead. I stay in Kendal quite often, but won't be returning here - I have stayed in more comfortable budget hotels.

"Excellent - it is"

5
01/01/2018

Our New Year package for three nights was excellent. After many stays at this hotel, the attention to detail, and the experience has not changed. Our executive room did not have quite the garden view, but as a winter visit, the view was not that important. Room was located in quiet part of hotel. Used the pool this time, and is worth a visit. Good facilities for the gym if you need this activity. Good quality linen. Room very clean. Food is without exception very very good. Menu choice is extensive. Set, paired, or à la carte all good choices. Good value.

"Excellent"

5
29/12/2017

We spent 4 days over Christmas at this hotel, never having been here before. Our room was quite spacious, very clean with plenty of tea/coffee/complimentary water and quality toiletries. The hotel as a whole was lovely but the management must be especially complimented for the quality of all the staff - each and everyone of them, from chambermaids to bar staff were absolutely delightful as well as super efficient. Collectively they really made our holiday.

"Great Christmas Stay"

5
29/12/2017

Very good hotel nestled in the hills just above Kendal, convenient location with fantastic views. The staff were really great, friendly and helpful. Our room was comfortable and on the ground floor as requested. The dining area with has a fabulous view and the bar was well laid out with a log burning fire. The menu was modern and quite a good choice of food. Breakfast was definitely something to look forward to.. I can not prise the hotel enough, and would recommend a stay when in the area.

"Lovely Hotel"

4
28/12/2017

Stayed here last minute because I would be working close by the next day and the weather forecast was for snow. The staff were all very friendly, helpful and made me feel welcome. I ate in the bar, only a snack but it was good, not keen on the mayo but that's personal choice. Rooms were lovely and comfortable spacious and clean - can't fault but I would ask them to take a look at their doors as wow if one doesn't close it carefully, so not to make a noise, it bangs like hell. The person staying in a room either opposite or next to mine was particularly active when it came to going in and out of their room and didn't care a hoot, leaving the door to self close - bang behind them - not what you want between the hours of 11 and midnight and extremely early the next morning - rather thoughtless to say the least. I'm not a fussy traveller usually and appreciate the rest of my stay was lovely - the view of the snow in the morning across the way was fabulous. The hotel is in a lovely position and I would recommend to anyone (just do something with those doors).

"disappointing return"

4
23/12/2017

Revisited this hotel with a party fot Christmas lunch as last year. On that occasion we had, as we all remembered, an excellent meal, so we were disappointed with the standard of food this time. There was nothing at all special about our meal, in fact the t stuffed trkey portions appesred similar to some being available ready made from a well known supermarket chain,? The staff were efficient and friendly enough but there was little atmospher and drinks prices seemed even higher than before. I cannot see us returning for the same function next year. The big drawback with the building isbthe topography, it is set at the top of a hill wth 3 or 4 car park levels leading up to it. There are Disabled bays outside the main entrance, unless you have a blue badge you have to contend with steep slopes and steps as you make your way up to the building, difficult for many.

"Business event"

5
14/12/2017

Great facilities, great room and food. Nothing seemed to be too much trouble door the staff. Car parking was a bit distant from the door to the hotel especially in the rain. Excellent day was had by all.

"Christmas Party ."

5
13/12/2017

A very warm welcome from all the staff and management team and food was excellent. thank you all. We will be back for our next christmas party and who knows maybe even a private meal or two. will definatly use Alexanders pub for a drink and bar snack.

"Disappointing afternoon tea"

3
11/12/2017

We came to the hotel for the festive afternoon tea. We like the Castle Green - we've been many times in its 20 years and kept saying we needed to go for the afternoon tea. The bar area where we sat was lovely - the perfect setting for a winter retreat with a lovely open fire and cosy surroundings. We LOVED the fab Christmas hat headbands - that was a lovely touch, thank you! We were brought some lovely mulled wine which again was nice for this time of year. It is for these points that I cannot truly mark the experience as a 2/Poor. The cake stand was brought out and it was put on our table. Usually the waiting staff will describe what is on the plates but this didn't happen. There were a few sandwiches. The bread was thin and the fillings even thinner! On the cake plate there was some stolen, shortbread and brownie. They were all small pieces. The shortbread was lovely and had a nice cinnamon taste to it. I don't feel that we got value for money. A nice plate of warm mince pies followed but after that no-one came to our table to check if everything was OK, if we wanted anything else, clear the table or offer the bill. We sat in the bar for a while hoping someone would come back to us but no-one did. We can overlook the flimsy Christmas crackers (sorry but a hotel of this calibre can provide something much nicer) but the afternoon tea wasn't close to some of the others on offer in hotels in the area. We would definitely go back to the Castle Green but just not for the afternoon tea.

"Excellent Weekend Break"

5
04/12/2017

A beautiful location for a weekend break with my nephew .A very warm welcome on arrival at the hotel.Food quality and service in the restaurant was superb.What was nice to see was the amount of efficient staff in the restaurant.The room was very well equipped and spotless.Lovely leisure facilities too.Look forward to returning.An ideal base to explore the South Lakes.

Ben M, Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for this 5/5 review and for your feedback, which I'm sure others will find useful. We too feel we are an ideal base from which to explore the Lakes and I will share your very kind words with the rest of the team, who work so hard especially at this time of the year to make a difference and go the extra mile. Have a merry Christmas from all of us at the Castle Green. Regards, Ben Mayou

"Excellent Hotel"

5
04/12/2017

Excellent hotel and the Staff are fantastic too. They cant do enough for you, always make you feel very welcome. We love coming here. It caters for all ages. Its convenient for the main town and also the Lakes.

Ben M, Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for this glowing review, which I have shared with our passionate team. As you rightly say, we are in an ideal location both for business and pleasure. We look forward to welcoming you back to the hotel in 2018. Best regards, Ben Mayou

"Business and pleasure"

5
01/12/2017

Stayed here a couple of times. Each time it's hard to fault. Rooms are well equipped and clean, staff are always helpful and there is a good choice for places to eat and drink on site. The restaurant is excellent food and good value for the tasting course. Plenty of parking which is always a plus for Kendal.

"scenic location"

4
29/11/2017

I stayed here for 1 night. hotel has very scenic location.front office staff was very courtous and was ready to listen to your queries which is quite rare in europe and Uk. our luggage was taken to our room since we had to have our dinner.Rooms are neat and clean, not too spacious but comfortable. Breakfast was plenty,DELICIOUS and vegetarian options were also avalaible apart from fruits.Plenty of parking space.Only pricing was bit too high .we paid 126 pounds for 1 night. but yess next time if visiting kendal again, this hotel is choice.

"great beer"

4
28/11/2017

Stayed here for 2 nights and was delighted with the food. Even better was the ajoining Alexanders bar which served fantastic beer - I had 2 pints of Steamer Stout but 4 handpumps were in use. the hotel facilities were as advertised and a great time was had by all.

"Home from home"

4
27/11/2017

My colleague has stayed here for some time and although I was initially happy to stay at quaint B&B which I have reviewed previously I was willing to give this place a try and one of the main selling points was the pool and steam sauna along with a good variety of gym equipment. When working away for months on end it's good that you can do things so you don't get bored. It's listed as a 4star and premier range best western. I totally agree with the statement. The rooms are very good with a high standard like the Hilton double trees or the Mac Donald's. I must admit as I am in the area until March 2018 I now feel settled in this place. The staff are polite, efficient and helpful. I highly recommend this for long or short term stays. I have eat in Alexander's which is there bar restaurant which does have a slightly limited choice however the specials do offer a little more variety. The food standard overall so far has been very good.

"Lovely Hotel"

4
27/11/2017

Lovely hotel. Staff very helpful and polite. The restaurant is excellent , the food was amazing. Facilities great - pool and Beauty Salon very good. Rooms small but very clean. I would recommend this hotel.

"Excellent hotel highly reccomended"

5
21/11/2017

Me my fiancee and our friends stayed here bonfire weekend and what a beautiful place... from the outside in from the reception to the beds and from the showers to the food i cant reccomend this place enough the rooms are modernised and immaculate the breakfast is to die for and well worth the money not over priced close to the town centre also a swimming pool sauna and gym which you can use... i would give this a 10 outta 10 definately

"Fantastic hotel"

5
18/11/2017

Only could stay here for one night, the reception staff were helpful and courteous. The room was well appointed and modern in style. The view from the rooms at the front of the hotel was pleasant, looking across the country side and hotel gardens. The restaurant served excellent food to a standard not often found and had a pleasant atmosphere. Again the staff were helpful and attentive.

"Excellent hotel"

5
15/11/2017

My wife and I stayed here on a 2 night trip . I had two business meetings in Kendal. We stayed in a balcony room which was very well appointed. Good selection of tea and coffee in the room and the wifi was excellent as well as free to use. We ate twice in the accompanying Alexanders pub - food was excellent. The hotel also has a superb gym and swimming pool and sauna suite. The bar is also pleasant and service is generally excellent. My only niggle was that breakfast was £15 which is a tad expensive. Great location with loads of free parking and easy access into Kendal ( 15 mins walk or £5 for a taxi) . Kendal has poor parking to please note. We will stay again ...perhaps next time with friends and make a week of it!!

"Very peaceful stay"

4
13/11/2017

This was a last minute booking however the hotel was more than acceptable. Breakfast expensive though at £14.95 if not part of the room deal. Lovely scenic part of the world. Friendly staff, spacious room, well equipped gym and good size swimming pool. Would benefit from a jacuzzi though.

"We love this hotel"

5
13/11/2017

We stayed here for the second time last week and enjoyed the same excellent experience as last time. All the staff are most professional and give exceptional service. The food in the restaurant is wonderful. The executive room we stayed in was very well appointed and spotlessly clean. We look forward to coming back soon.

"Another Lovely Break"

5
13/11/2017

My wife and I stay at this hotel often,we go to the Castle Green to have a relaxing break and it never disappoints. The staff are always 1st class,the food is of the highest quality and its all set in beautiful gardens.

"Lovely place "

4
12/11/2017

Standard chain hotel, good quality throughout, modern decor in the restaurant which is more expensive, Alexander's needs a little update as well as the lifts. It's located a little out of the way, continental breakfast was the best I've had. Pretty good stay, I would prefer a bath in the hotel room rather than just a shower.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for sharing your experience with others. Phase one of our refurb work for Alexander's will be completed this January, something that we are very excited about. We pride ourselves on our extensive breakfast offering, something which we feel really sets us apart from the competition. Many of our rooms do have baths, so for your next stay please mention that you'd like one with our reservations team and they will be happy to help. We look forward to welcoming you back to the hotel. Regards, Ben Mayou

"Amazing"

5
05/11/2017

Just spent a night at the hotel, room was amazing, surroundings stunning, staff very friendly, would definately go back & would absolutely recommend it. Didnt get a chance to use the leisure facilities but would make a point in doing this next time as it looked lovely. Could quite easily not have to leave the hotel.

"Very good."

5
05/11/2017

The hotel was just right for our weekend break and provided a good, welcoming and comfortable jump off point to visit the Lake District. Most enjoyable and worth recommending to friends and family. Very good.

"Fabulous"

5
03/11/2017

My husband have stayed at the Castle Green Hotel in Kendal about 4 or 5 times and it just keeps getting better and better. We stayed last Saturday for the one night. Room as ever was lovely, clean and very comfortable. We had a few drinks in the bar and Shane looked after us great. We then had a meal in Alexanders Restaurant which was so good. Radu was our waiter and nothing was too much trouble for him. He was polite, courteous, charming, attentive and very professional. We have just booked to go back again in a few weeks. Can't wait. Thanks Nikki and Dave Phillips, Merseyside xx

"Great hotel"

5
27/10/2017

Very good hotel. Comfortable and well equipped rooms and big bar. Bar stays open for residents for pretty much as long as you like and helpful and friendly staff. Very good breakfast and meals in general.

"Upmarket hotel on the edge of Kendal"

4
25/10/2017

I booked this hotel as my son and I were walking the Dales Way although it may be a little upmarket for walkers, not that anyone looked down on us with our dirty boots and rucksacks. Yes the price was a little above what we paid elsewhere but not excessively so and certainly in line with what was offered. Unlike the other hotels we stayed in our room was in a purpose built part of the hotel and therefore spacious and with an excellent bathroom. Beds were comfortable and the room was quiet, notwithstanding that the West Coast Main Line was close albeit behind some trees.The in house restaurant was rather pricey (I believe it has two AA rosettes) so we walked to Alexanders which although part of the hotel is a separate bar serving food. Here we had two pints of a very good dark ale that was actually competitively priced. We also ate there, the food was good and reasonable priced, much the same level as the other hotels we stayed at. A very good selection of breakfast items was on offer in the hotel restaurant including healthy options. It is worthwhile noting though that the hotel is a little distance from the town centre, no problem if driving (there was a large car park) but not so good if walking.

"Family get together"

5
25/10/2017

A great break with family, six of us were in the lakes for a family funeral. On our second night we were joined by friend for a meal in the restaurant, it was very good and we were al impressed. On the first night four of us went to Alexander's and were just as pleased. Our rooms were super, clean and warm.

"Average stay and experience"

3
24/10/2017

Stayed 1 night on the way to Windermere and had high expectations based on some of the reviews I had read. On arrival the check in process was quick and we went to the bar to have some food before we went to our room. Staff managed to swap our room when I asked if it was a twin and we had been put in one of the Executive rooms. The room was ok, clean and functional apart from you couldn't plug in a charger near your bed as there were no plugs, which I thought was pretty stand these days for hotel rooms to have plugs beside the bed. I was trying to understand what made it an Executive room as the view was of a wall in one part of the room and of a tarmacked area in the other; however the staff accommodated my rest for a twin which was good. We booked into the Green House restaurant and decided to have the tasting menu. The food in part was excellent however I felt some dishes didn't work well with the combination of ingredients, but that's my opinion. The staff were very pleasant but never explained the dishes and what they comprised of, which I think was due to being inexperience as the majority of staff looked very young and though they had just left school. Also there doesn't seem to be a dress code which I would expect it would seem you can turn up in trainers and a tracksuit. Staff overall were pleasant but did notice a member of the bar staff be slightly rude to a customer. Breakfast is buffet style and was nice; it has all the main essentials you would expect. I must admit I was disappointed with the elements highlighted above based on the price that we had paid, as we stayed in a hotel in Windermere for less and had more of a better experience.

"Best of Bestwestern"

5
23/10/2017

I dropped my wife off at reception while I went to park the car. By the time I git there booking in was almost complete but the receptionist notice I use a stick for walking, without hesitation she changed our room from the first floor to the ground floor. 4 star hotel, 5 star reception.. The room was spotless, tasteful deco, good sized tv, tea & coffee everything spot on. Breakfast was superb. You are shown to a table where you order tea or coffee, white or brown toast is served and you help yourself to the buffet bar. Locally sourced products, the best full English I have eaten in a hotel, and I have eaten a lot. I recommend this hotel.

"Fantastic hotel"

5
22/10/2017

Lovely rooms, clean, comfy beds,and great restaurant with menu to suit all. Staff were friendly, helpful and welcoming. would highly recommend and great base for visiting the beautiful lakes. Would definately stay again

"Can't complain"

4
18/10/2017

Stayed fir a couple of days and altogether very pleasant nice staff good food and comfortable room. Breakfast and dinner were excellent. Gym is ok if a bit dated but generally a very nice place would stay again.

"Great Experience"

5
17/10/2017

Every aspect of our experience was touched by quality and the staff were perfect examples of how customers should be treated. It is well worth recording our delight because it has occurred every time we have been to the hotel

"1 night with family and friends in Kendal"

4
17/10/2017

I night with family and friends to view a car launch in Kendal, a very clean and comfortable hotel and room, very helpful staff they booked a taxi in to town for us only £5 each way, if it was a nice evening we would have done the 20 min walk, good swimming pool and steam room. Breakfast was good and very busy the chef had a job to keep the food coming, book in a deal to get breakfast it is expensive. A very nice well stocked relaxing Bar, will use again in the not to distant future.

"Sunday into Monday deal"

5
16/10/2017

Always made welcome , in my opinion by the Best trained staff in all Hotels i have visited , this is a must if you want a relaxing weekend .First Class Restaurant for evening meal and the Best breakfast you will get for miles around ,both meals are made from local produce .

"Anniversary stay"

5
15/10/2017

We have been visiting The Castle Green for 15 year's, A progressive forward thinking hotel constantly making improvements whilst maintaining a customer focused service. Always a warm welcome,from wonderful staff from reception through to the MD, who can be found helping to clear tables at breakfast. Thank you we will be back soon.

"Disappointed "

3
11/10/2017

Stayed for my partners 50th birthday. We were allocated a room a the back overlooking a bit of a garden but on full view of the building behind that the staff used so immediately had to shut the blinds which left the room very dark. Pool ok steam room ok. Dined in Alexanders food great though night affected by a drunk couple with terrible language who should have been asked to leave. Breakfast not good very over cooked. Staff were fine. The waiter in alexanders was fabulous. They had a group on in the function room which was entertaining. Wouldn't return though and cost a lot of money

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for your review. I'm sorry that your stay wasn't a perfect one on this occasion. It is through your constructive feedback however, that we are able to improve how we do things. I'm sorry that you were disturbed by another couple during the night, unfortunately this is something that is hard for us to police but our night porters usually do a great job of keeping any disturbances to a minimum but I accept that we could of handled this situation better. I am also sorry that you felt your breakfast was overcooked. It is unusual to receive comments of this nature about our breakfast so I will share this with the chef. I hope that you will give us another try in the future and that we can get another chance to show you why we feel we are good value for money. Best regards, Ben Mayou

"Not up to BW Premier Standard"

3
09/10/2017

Very nice frontage. Lovely Gardens but that doesn't make it a BW Premier. Reception gabbled on 19 to the dozen and half of it went over our heads. Room was nothing special - and very noisy late at night. The shower was disgusting with black mould on the tiles and top of the shower tray Biggest bug bear was that there was no mention at all of dietary restrictions and if it hadn't been for the lovely young man in the adjacent bar and restaurant. I would have gone hungry. I reiterate not up to BW Premier Standards at all

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for your review and your feedback. I would be grateful if you could contact our Front of House Manager Gail Armstrong direct at the hotel to further discuss the issues with your bedroom and any dietary restrictions that you experienced. Best regards, Ben Mayou

"Fantastic Wedding Experience"

5
07/10/2017

The Castle Green Hotel was a great venue to hold our wedding reception. Great location for accessibility and great surroundings (the gardens are beautiful). The whole planning experience with the Castle Green team was straightforward and stress free, communication was excellent, made for a great experience. The day itself was hosted perfectly and went to plan, the restaurant service for our wedding breakfast was first class, the food was superb. Would highly recommend!! All of our guests commented about how good an experience they had at the hotel during their stay.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you so much for this fantastic review of your wedding day and stay. I will share your very kind comments with the team, who worked really hard to make sure your day was a perfect one. It's important that you are made to feel stress free on what is such an emotional day so I'm glad we succeeded with this. I'm sure others will find this review helpful when planning for their big day! All the very best for the future and we look forward to being able to welcome you back for an anniversary stay in the future. Best regards, Ben Mayou

"Short Break"

4
06/10/2017

Just a 3 night stay here. We booked a Garden Room and were allocated room 217 at the front of the hotel overlooking the well kept garden and with a view to the hills. There was a balcony which would have been nice to use in summer but had no appeal in the inclement weather this October. Would have been better to choose the bath option in hindsight. No worries. The room and en suite shower room area were spotlessly clean and fresh. Room facilities available as proffered all good quality and welcomed. The shower room was however very compact and on hindsight we would have preferred to forgo the balcony for the bath option and I assume a more spacious bathroom area. The shower itself though was excellent and toiletries of good quality. Not a large enough area after showering to towel dry and leave a dry floor even for medium built guests ,like us. The room was spacious enough for our needs and during our stay was peaceful during daytime and evening even although the hotel appeared to be very busy. So we had comfortable nights sleep in a comfy bed with good pillows and blackout curtains if drawn. Breakfast was available either to order or on a buffet basis. The Breakfast staff were very attentive, efficient helpful and friendly providing a first class service. Thanks. Plenty of choice available and always an enjoyable start to our day. We lunched out on our travels around this beautiful area returning each evening to eat in Alexander's the pub/restaurant adjoining the hotel. We did not eat in the Hotel's own restaurant which we judged to be over expensive, so can make no comment on the food there. Alexander's provided good choice of pub dining in pleasant pub surroundings although we were disappointed to find there was no wood burning cosiness of a fire in a dreich October evening to sit by for a drink. However that didn't spoil our evenings. Normally we would also eat out at nearby restaurants and we picked this hotel thinking it was a fairly easy walk into Kendal for a choice of pub, restaurants and entertainment. After driving into Kendal and back to the Hotel 4 or 5 times we realised that the walk to and from Kendal was not as easy as had been suggested in reviews. Especially the return walk which was up a gradient for over a mile. This put us off venturing out on a dark October evening night so we didn't actually walk the walk as it were. You'll have to judge for yourselves, just be wary it is not a short stroll into Kendal centre. The Hotel is situated in a good location to see the sights of the Lakes area. We enjoyed our stay there.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for this detailed account of your stay with us. I am pleased that overall you enjoyed this stay. We'd be dishonest if we told you everything is exactly how we want it to be all of the time and that's why your feedback is so important to help us improve on the little things that make a difference. I'm sure others will find your review useful and I hope we can welcome you back to the hotel again in the future. Best regards, Ben Mayou

"Fabulous food and service"

5
05/10/2017

Had a fabulous family lunch here where we all enjoyed everything about our meals and experience so we returned as a couple for an evening meal....the food and service fabulous ... nothing was too much trouble and the food once again was excellent. We will be returning soon to try their afternoon tea. We would most certainly recommend.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for taking the time to write this 5/5 review. We look forward to welcoming you back for afternoon tea. Regards, Ben Mayou

"Impressive"

5
04/10/2017

Had a 3 night stay. The hotel was lovely, room was spotlessly clean and staff polite and attentive. Ate in Alexander's pub, nice but prices are high ( although you expect this for quality). Fantastic breakfast, lovely variety of food on offer and some dishes cooked to order. Would recommend and would definitely return.

"A memorable family and friends occasion"

4
04/10/2017

Arrived for two nights with family to attend a wedding of a very close friend. We had dinner in the adjacent restaurant (Alexanders) on arrival and thereafter we were with the main party. We were a family party of five of whom one was wheelchair bound and another immobile using a rollator. Access for these two was difficult and parking for disabled was hardly sufficient. Shamefully disabled places were taken up by vehicles not displaying blue badges. In our case the cars had to driven to the hotel reception area to unload and parked at a lower based car park. Our room for two had a lovely view towards the Lake District but perhaps a little small. We did find the showering arrangements rather constrained but acceptable for a short stay. The reception staff were particularly helpful in getting us settled. The evening dinner was excellent and as for the main event, the wedding, the arrangements were absolutely wonderful making the stay very memorable and enjoyable. It seemed a good venue for access to the Lake District. We did find difficulties with the wheel chair and general access for it but help was usually present.

"Warm and Welcoming hotel"

4
04/10/2017

Had a one night stay here as we were photographing an event in the function room the following day.This previous manor house has become a warm and welcoming bolt hole. It is snuggled away in its own grounds. The staff are friendly and helpful.Our room was situated overlooking the beautiful front gardens. It had recently been refurbished to a very high standard with a first rate en-suite.There is a beautiful woodland walk that is easily accessible from the rear of the hotel.We dined in the Greenhouse and what an excellent meal that was. The food is locally sourced with an excellent choice for any appetite! The breakfast offers a wide range of food, the only ( and this is just me!) snag was that the cooked breakfast is a buffet. Although there was plenty of other options. As I mentioned earlier we were working in the function room , it was set up beautifully, the staff were very helpful doing their upmost to deliver a very high standard. Afternoon tea was served which again was excellent. My only regret....We didn't stay longer! Thank you to all who work there for making our stay memorable.

"Wow just Wow day 8 on the trip"

5
04/10/2017

This is one class hotel with great staff and a good grill bar with a good selection of food on the menu. The garden room we were in had a great view over the garden and the hills overlooking Kendal. The bed was very comfortable and big . The bar food was good and a good portion the service was really good with friendly help full staff.

"Nice hotel"

5
24/09/2017

Had a two night stay. Room was comfortable. Swimming pool was nice to use especially to clear cobwebs from night before. We ate in the restaurant by reception. We did book a table for 9 and it was a good job we did as it was busy. We opted for the Tasting menu with wine flight and both the food and the wine were excellent as was the port with the cheese. Staff very friendly and nothing too much trouble for them

"Great place when visiting the Lake District."

4
19/09/2017

Good, we had a brilliant weekend. We were in Kendal for a wedding and the only hotel available was this one, albeit it was probably twice the price as most of the others. We were not disappointed. The staff were fantastic, and nothing was a problem when asking for assistance or information. The breakfast was really good. Will certainly be back.

"Wedding"

5
16/09/2017

Wonderful from start to finish , staff very attentive, service was top notch and the food was delicious the barbeque on the terrece was exceptional as was everything we ate, the afternoon tea is a absolute must and stunning rooms

"Great hotel"

5
14/09/2017

Stayed here a couple of times now with my family. Great hotel. Clean and up to date. Great family rooms. Great breakfast. Great service from the friendly staff. Nice lounge and bar area to relax in. Would highly recommend as a good base for either exploring the Lake District or just winding down.

"Wonderful hotel short break Cumbria"

5
14/09/2017

We had a most enjoyable mid week break here which finished today. From our warm welcome to our fast checkout, nothing was too much trouble for the wonderful staff. Our bedroom was comfortable and had a shower room instead of a bath as requested. Special mention must go to the amazing restaurant staff. The taster menu with accompanying wines was exceptionally thought out as were the a la carte choices. Well done to the restaurant manager who matched the wines and to all staff, especially Nicky who kept everything flowing with charm and good humour. The set menu which changed every evening was superb and excellent value for money. We highly recommend this hotel with its beautiful grounds and position as a gateway to the Lakes. Bertie 41

"Great setting"

4
12/09/2017

A very clean and modern hotel with great walks and gardens.all the staff were very helpful during our stay.the rooms are very clean and well appointed,We had a room with a balcony which is great just a pity about the rain !! so could not use it the pool,steam room and gym are worth a visit.the breakfast is very very comprehensive to say the least. Alexanders the on site pub/restaurant was a disappointment,slow service ok food and high drink prices, but apart from that its a good hotel to stay at. Not to far from Kendal town center

"Perfect Hotel for Office Away Weekend"

5
11/09/2017

Fantastic hotel set in beautiful gardens with lots of amenities, perfect for our recent office team building event. Highly organised, friendly and extremely professional staff seamlessly checked in our team of 34 with no request too much trouble. We had independently organised a Murder Mystery Night and the hotel staff worked with the actors to provide a fantastic night of entertainment. Bedrooms are large, clean and beds amazingly comfortable. Restaurant and bar area relaxing, with views of the beautiful gardens. Spa and pool an added bonus and used by many of our team. Great hotel for parties of any size. Looking forward to staying again.

"Great hotel in a perfect location!"

5
09/09/2017

We had a brief one night stay at the hotel and we found that everything from the check in to the time we left to be perfect. The room we had was high quality and very clean. An excellent breakfast choice for all tastes. All the staff were very friendly and helpful to make your stay as good as possible with Nicola even helping us when leaving the hotel with a cheery smile :)

"Lovely "

5
06/09/2017

Lovely setting good quality rooms was only there for one night but thoroughly enjoyed it. Location good setting good. Staff were pleasant and check in and out was done quickly and hassle free. Would definitely recommend a visit there it's not cheap but if you like comfort worth the little extra

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for this 5/5 review, which I'm sure the team will enjoy reading. Kind Regards, Ben Mayou

"Superb hotel and good value"

4
04/09/2017

Good impression on arrival as hotel is in lovely grounds. Plenty of parking. Friendly and efficient reception area. Bedroom was smart and bed was extra large and very comfortable. Breakfasts were very good. Evening meals also very good but a little expensive. Wine was so expensive by the glass that we had to buy a bottle! If visiting Kendal again I would definitely stay at this hotel

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for this account of your stay with us. I am glad you found us overall to be good value and I hope we will be able to welcome you back for another break the next time you visit the area. Regards, Ben Mayou

"Mixed reviews!"

3
03/09/2017

My family and I visited the Castle Green Hotel for a Wedding Reception and stay on Saturday 2nd September. On arrival we were greeted by a friendly receptionist after the ascent of the hotel steps from the main car park area. Not for the elderly or unfit due to the hotel being on a cliff side. If you visit drive to reception to drop any luggage before parking up! The room was very nice, immaculately clean, had a bath and no problems there except for the view which was just a grassed bankside but that was not important to my family. After checking in we went to the start of the reception and I visited the bar for the first time. Peroni, my favourite drink was £4 for a small bottle! Disgusting as it only costs £1.20 at the cash and carry! Lager was from £4.20 a pint! Astonishing? After that shock we were invited into the main reception room. Once again a very nice venue and lovely and clean. There was a 3 course meal book d which was rumoured to cost £100 a head! There were approx 150 people there! Everyone seemed happy with the starter course and then it happened! My choice was beef which was requested by the bride groom to be "properly cooked". We were fortunate enough to be an early table to be served and were presented with a cold, small portion of barely cooked beef which a good vet could have resurrected! The potatoes were Farm Foods of Nettos finest and I got 2! I spoke to multiple staff members and even they were embarrassed with the rubbish that was served! I was also not allowed any extra potatoes as they were all spoken for! I felt for the bride groom as even he was very upset with what was served! After travelling 100mile and served rubbish that was our day spoilt! After the function we all had good sleep in the lovely room. Sunday morning, time for breakfast. Only complaint here was I tasted the worse sausages ever in my 48 years on this planet! They must have been to Farm Foods or Netto again? I had enough of the food at this hotel and was happy to escape! Apart from the good the hotel is nice although not suitable for unfit, elderly or disabled people. What I am going to tell you now takes some believing! My wife's grandmother is 102 and In a wheelchair. Although the family booked a disabled friendly room, they were astonished to find that she was placed in a second floor room with approx 150m to cover as well as multiple flights of stairs and doors to open and close! Also no lift available! I am glad I was not dealing with that complaint! Castle Green sort your catering and drinks prices and you will do well! You were lucky to get 3 stars if it wasn't for your nice room!

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for your review. Our drink prices are regularly benchmarked against other 4* hotels in the area. Draught lager is £3.70 per pint and 330ml bottles of Peroni are £4. The pricing for our wedding packages can be found on our website. I would like to apologise again for your disappointment with the main course. The roast beef was served with both roast and mashed potatoes. I am aware that you asked for extra potatoes and were offered more mash which you declined and I subsequently provided you with additional roast potatoes. It was myself who personally apologised regarding this situation and the delay in you receiving these. It was such a shame that because of this you decided to leave the wedding breakfast during dessert and retire to the hotel bar missing out on the speeches. The sausages we serve at breakfast are from Plumgarths, a local farm just a few miles from the hotel. They are certainly available in supermarkets with both Booths and Asda stocking these in their North West stores. I spoke to your wife's parents on Saturday evening to explain the allocation of their bedroom. Unfortunately we do not have any triple rooms on the ground floor which is why they were allocated the room on the second floor (with lift access) I was pleased to read that you found the bedrooms to your satisfaction Ben Mayou

"Excellent Stay"

5
02/09/2017

Lovely hotel in a superb setting and location. Our room was huge and well furnished and tea and coffee facilities amply provided. Service was good, breakfast excellent and pool super. A great stay overall.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for your feedback. I am so pleased to learn you had an excellent stay with us. I hope we can welcome you back for another one in the not too distant future. Regards, Ben Mayou

"Not to The Double Rosette Standard We Expected"

3
02/09/2017

Staying in Kendal for a few days as it was our wedding anniversary so booked a table at the Castle Green after reading reviews and noting that it had a 'Double Rosette' for its food. Having been in 'Single Rosette' restaurants before we have to say this was a disillusionment in dining experience. The restaurant itself has no wow factor and we felt we were in a large canteen especially when a group of business men came in wearing less than casual dress (ripped jeans & tee shirts). Sorry to sound a snob but really there should be some standard dress: at least smart jeans and even a short sleeve sheet policy. The meal was not spectacular either; the steak was okay but nothing special as was the belly pork (have had better) along with limited vegetables. Had a trio of glass desserts which where yummy and the wine we had chosen was good. But at £96 a very, very disappointing evening.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for your review. I am sorry to learn that you were disappointed with your dining experience on this occasion. As can be seen through the vast majority of our reviews the Greenhouse Restaurant offers a quality dining experience with delicious locally sourced food to match. However I accept that we don't always get everything right all of the time so I would be grateful if you would give us another try. We have a fantastic offer on Sunday evenings from £130.00 per couple on a dinner bed and breakfast basis, why not give us another go and I am confident we will exceed your expectations. Kind Regards, Ben Mayou

"A gem away from busy roads"

4
30/08/2017

Stayed 2 nights here in August. My Mother had stayed here in the past and suggested we return. Very happy that we did! It was better than I expected and well worthy of the Best Western Plus title. Food is Devine in both the restaurant and the bar area. There is also a gastro pub less than 80m from reception that is part of the complex, had a drink there but didn't eat. Menu looked outstanding. Cannot say a bad thing about the place. Probably deserves a 5 dot review.

"Bad view "

4
28/08/2017

Bedroom was spotless and staff very friendly. Food excellent. The only thing that was a let down was the view from our window. We paid good money for two nights and this was our only issue. Picture of our view which was room 154. we would definitely go back but would ask for a room with a view next time.

"Couples break"

4
27/08/2017

This was our second visit to Castle Green. The check in was pleasant and efficient. Room on first floor, but lift was available. Room had large screen tv on wall. Bathroom with shower. Free wi fi. Outlook was the rear of the hotel. Kettle, coffee, biscuits etc. Breakfast had plenty of choices as buffet, with some options cooked on request. All staff pleasant and efficient. Our only problem was guests next door being noisy, one night between midnight and 1 o'clock, but then not the hotel's fault for not having soundproof rooms! We ate at Alexander's a pub within the grounds and a deprecate review.

"Enjoyable stay"

4
25/08/2017

My 14 year old daughter and I came midweek for a break in the Lakes. We stayed in Room 235. The room was.comfortable, clean, plenty of space, quiet, overlooking the gardens, lovely bathroom, towels plenty, linen clean. We had breakfast each morning which was delicious. There was plenty to choose from, the staff where very attentive. We used the Swimming pool and steam room everyday, children are only allowed in the pool twice a day which wasn't a problem for us. On the whole, yes we did pay a bit extra to stay here but that's what you expect from a corporate company. I wouldn't hesitate to stay here again, really enjoyed our stay.

"Fabulous hotel"

5
25/08/2017

Can't fault this hotel, it's in a beautiful setting. We recently had a family weekend break here (age range 2 - 86). The hotel staff were so friendly and helpful nothing was too much trouble. The hotel itself was furnished to a high standard and spotlessly clean, a real credit to the staff working there. The bedrooms were modern with good wifi connection and connecting doors which proved useful. We had tea and coffee making facilities in our room. Breakfast was very good, full English made from locally sourced produce. Omelettes or poached eggs to order, fabulous. We ate in the bar several times during our stay, the food was very good, as was the bar service. Can recommend the fish and Thai curry. Hotel guests have access to the pool and gym facilities located on the ground floor. The gym had a good range of exercise equipment and the pool was big enough. Again the areas very clean and well maintained. This is a great base from which to tour the lakes, after a days sightseeing you can chill out at the hotel. We will definitely return. Well done to the Castle Green Hotel Team,

"Stayed here many times - always excellent"

5
24/08/2017

I have stayed in Kendla many times for business and have been fortunate enough to stay in the Castle Green most of those times. The hotel is really good: it has a bar and restaurant plus a separate pub serving meals. There is a gym and pool and the TV reception and internet are very good. The breakfast is one of the very best I've had in hotels (and I stay away a lot). It's all capped off by very friendly, helpful staff. I would strongly reommend staying here if you're visitng Kendal or the surrounding area.

"Lakes Trip 2017"

5
23/08/2017

Absolutely fantastic great room overlooking the gardens. Good quality breakfast. Evening meal at Alexanders absolutely fantastic, still one night of our stay left. Thanks Castle Green it's been great.

"Excellent"

5
19/08/2017

We decided to have short break and decided to start in Kendal the Castle Green hotel was a great choice as it had everything we needed, the room was great the breakfast was also very good just what we have come to expect from Best Western. We would highly recommend this hotel to anyone.

"A lot of money for a disappointment"

3
19/08/2017

We came for a friend's wedding so thought we'd swallow the expense for that reason. Our slightly reduced rate was confirmed by email but we were incorrectly charged on arrival - reimbursed on check out. We didn't notice at first as, after a six hour drive, we were desperate for food. The pub was full so we were obliged to eat in the restaurant. We weren't told that we could have had bar food at a lot less expense. Perhaps there the bread rolls wouldn't have been stale. The room. Clean, but we have stayed in more attractive Travelodges. Nice view over (and noise from) the air conditioning system. Tiny and NOISY shower. The breakfast was nice, not wow, but boy those sausage skins take some chewing! Staff nice and helpful, but some need to moderate their voices - we don't need to hear them bickering or showing off.

"A nice stay but too expensive "

3
18/08/2017

On arrival the grounds were lovely, plenty of parking and easy to access. Once inside first impressions were very good. We stayed in a standard room and once we saw the rooms me and my partner were disappointed as the price we paid should not be so high for what you got. The room was decorated to a nice standard and very clean!! but it was not what we expected for a 4 star. It was very very small. You could hardly walk around the room as there wasnt much space. Getting out of bed on oneside and you was practically in the wardrobe. Not enough space for 2 people!! Not worth the price. The shower was tiny. You couldnt wash without banging your arms on the walls. Could hardly turn!! The whole bathroom was very small. Breakfast was ok. Lots of variety. Every morning i had to clean my cup and plate though. Not what you want at a four star. Food at alexanders and the hotel was expensive and not that good tbh. Menu not brilliant either. We drove 5 mins away to Romney's which was fab and the centre is the same difference Drinks prices at the hotel are ridiculous. Shouldnt charge them prices when rooms are so expensive. Disappointed with the pool. Not very big or relaxing. Very clean though! Was Looking forward to this bit the most but didnt do it for us. Not worth it! Overall a nice stay but i would not return as you feel cheated for the price. And its not worth the money. Stayed at hotels of a lower star and a cheaper price and got better and more higher class facilities with bigger hotel rooms!! Yeah everyone mentions about the surrounding areas etc but i dont pay to sleep outside. If its a 4 star i want 4 star!!

"Dated room, not worth the money."

2
16/08/2017

I usually stay here in a refurbushed modern style room. However on this recent stay, I was put in one of the end rooms which was very old fashioned and needed a refurb. Very basic and ugly decor. I did ask if I could switch rooms however no one got back to me. As you can see from the pics, this room is not worth over £100+ per night, nor 4* qaulity. On a more positive note - the location of the hotel is nice. The food and service at Alexander's is very good.

"Great hotel"

4
16/08/2017

Stayed here on a five night package. Everything about the hotel was excellent with all the staff being friendly and helpful. Only downside was difficult access for wheelchair user to gardens but the weather didn't help either! Would definitely treat ourselves to another visit!

"Amazing birthday trip"

4
15/08/2017

Stayed at Castle Green August 2017, I called a few days before and asked them to put a birthday package together as it was my partners birthday followed by mine. When we got there the receptionists were so welcoming and the room had a card, banner and ballons one with my partners name on - it was a lovely surprise for him and the cost was very reasonable. The room was lovely and big with a massive bed. Breakfast was amazing nothing was to much trouble, you name it they did it. One night I had an unsettled stomach and at 1145pm my partner rang reception and asked for mint tea bags, he came back with them and honey, they did offer to bring it to the room. We ate in Alexanders restaurant which was lovely and we also had drinks, tea and cakes during our stay in the main bar. The newspapers we ordered were hanging on our door from early morning, there were other newspapers in reception also. The sauna and pool were lovely and relaxing. What can I say it was perfect. Even if we had a problem, which we didn't we know they would do everything in their power to put it right. Thank you to you all for a perfect birthday stay and keep up the good work. The good news is you were amazing, the bad news is we'll be back soon!!!

"Birthday Treat "

5
15/08/2017

We stayed in The Castle Green Hotel as a birthday treat from my parents. We have been coming to this hotel for over 10 years upto 3 times a year & have always had an amazing time!!!! We had the special Sunday offer which is dinner bed & breakfast. My parents & my brother his girlfriend & their baby stayed too. My patents were in one of the suites which are amazing. Our rooms were standard but were lovely too. The Greenhouse Restaurant is literally one of our favourite restaurants. The food is exceptional every time. Breakfast is always a very high standard the breakfast buffet is constantly being topped up & the food is delicious. All of the staff are so friendly & professional.

"Weekend Stay"

5
08/08/2017

Booked into the Hotel for a nice weekend break with my partner - check in was easy - a lovely clean room with a great view over the gardens. Alexanders Pub was great - such a shame the main bar in the hotel doesn't serve the same guest ales. Food was superb through out! Hopefully will be coming back very soon !!

"Ups and downs"

3
08/08/2017

His hotel is beautiful inside and out. I booked one night with my two children as a stopover before checking into our accommodation in Windermere. Paid extra for DBB but turns out I still had to pay for the kids dinner? If travelling with kids and want to use the pool, be advised they can only use it a couple of hours in the morning and again in the afternoon. Which happens to be right in the middle of the check in and check out times!!!!! Breakfast was lovely but ordered toast for the kids and we are still waiting for it. Let down an otherwise cracking experience. This could easily have had a 5 star otherwise!! Plus sides, clean, fresh, food is amazing, good variety of food and drink, beautiful scenery and ample parking. Would stay again but would be better advised of the cons

"A Wonderful Wedding"

5
08/08/2017

We held our wedding at the hotel last week and it surpassed all of our expectations. From the planning through to the day the level of attention and care was to be commended. We had a small group of around 30 but never felt left to it. Our suite was magnificent...if you do book for a wedding..you have to really! I wont spoil any surprises but from food (assembling our impromptu breakfast gathering) to housekeeping we always felt we were amongst friends and not another wedding. That is a rare thing these days and very hard to get right. This team deserve the praise. The hotel is busy at peak season with bus trips and yet we never felt that. Facilities are spotless. Cant recommend highly enough.

"Excellent...as ever!"

5
07/08/2017

Another fantastic stay for our anniversary. During this visit we had afternoon tea for the first time. This, along with Everything else was...perfect. What more can I say? Except ... Thank you to everyone at Castle Green.

"Weekend Break"

3
07/08/2017

Booked into the Castle Green Hotel for a nice weekend break with the good lady wife. On first looks this seemed to be a good value for money but found out it wasn't. The room (211) was very small with little cupboard space to hang your clothes. No bath, only a small shower and I mean a small shower. Another down point was that there was no iron in the room so that you could iron your clothes. On the up side the view from the room was very picturesque overlooking the hotel gardens. The restaurants at the hotel were first class, exceptional food and fantastic service by the friendly staff. The health suite was adequate with a nice swimming pool and steam room but could have done with a sauna. The gym was quite good with plenty of gym equipment. The big question was it worth the £390 for two nights bed and breakfast?????? I have to say no but it is a nice hotel and very picturesque.

"A pleasant, family-run, hotel."

4
01/08/2017

The hotel brochure tells us that this is the twentieth anniversary of its being built. The facilities remain very good although the bathroom would be improved by a having a better shower and a non-slip bath1 Garden-facing rooms have beautiful views (as does the restaurant) but rooms facing the inner courtyard are rather dreary. The restaurant food was, for the most part, very good and the wine was served at the proper temperature (by a Romanian waiter who took a great deal of pride in his work).

"Nice hotel with a few issues."

4
31/07/2017

We stayed here with my V.I.P dad (visually impaired person). Although the main hotel is on the level to get to the second more relaxed restaurant you had to use either a series of ramps or a set of stairs with a turn halfway down and a diagonal step. Not a problem for a normal sighted person but for one who is almost totally blind and not good on there feet, it's not ideal. We ended up having to drive the 300 yards to Alexanders as even the main drive has speed ramps,as real obstacle. The food was OK in the pub, but nothing special and the prices were quite high. The greenhouse restaurant is better and good as it's on the level in the main hotel. A word of warning about the pool! It is all one depth, although the bottom is not level by any means. It's quite small and is 1.5 m deep throughout. So not great if as a family you have little ones that are not confident swimmers. A few spaces for disabled cars, but at the pub the disabled spaces are further away than the standard parking space? There is also parking for those with "difficulty with steps" however in practice these are on a steep hill! With a rain gully halfway down! And in practice are filled by people who are more than able to walk and use steps but can't be bothered, to walk a bit further. The staff were lovely with no request too much of a problem. And all tasks carried out with efficiency and politeness.

"Love this hotel"

5
31/07/2017

This hotel holds a special place for my partner and I. We have just come back from our third weekend away here and loved it just as much. The staff are always friendly and great, the food at the Green House is exceptional and we look forward to it every time. We had spa treatments for the first time and I have to say, the massage and facial that I had were one of the best I've ever received. Thanks Jess! We love using the gym there too! Only comment - breakfast time seemed to lack in quality in comparison to previous years but they were busy. We had to ask for our table butter and then for the milk as it was an old jug. The Coffee wasn't really hot either. But, like I said it was only a small comment only notable due to the high standards we are used to here. The hot food was great!

"Great views at the front, but beware the noise at the back"

3
29/07/2017

We stayed here for one night and found the hotel and its pub in the grounds to be very nice with attentive service. It was a beautiful summers night and the view of the countryside when sitting at the front of hotel is stunning. A very nice setting for a hotel. The hotel public areas and bedrooms look like they've all been upgraded recently - all high quality. We went to bed quite content but then we were woken at 06.30 by the sound of fans or something similar and that's when we realised what was outside our room - see the photos attached. So our peaceful night's sleep was ended abruptly - how to spoil an otherwise nice stay! We were in room 252 so if you are staying here I'd make sure that you don't end up in that room or an adjacent room, or in the rooms below.

"Always 1st Class"

5
24/07/2017

We have stayed at the Castle Green a number of times now and have never been disappointed . The hotel staff are very pleasant and professional .The food is of the highest standard,the hotel is spotlessly clean .I recommend The Castle Green 100%.

"Greenhouse Restaurant"

5
23/07/2017

My husband and myself had a chateaubriand, it was perfect, the Greenhouse Restaurant is a lovely relaxing place. Great views looking out towards Kendal, very attentive staff, but not too much. This visit was a birthday present from my boss, his wife and little boy Arthur, so a big thank you to them. This is a place we will be returning to and recommending.

"Lovely hotel"

5
23/07/2017

Booked directly with the hotel which turned out to be much better value than through usual booking sites. Lovely room, fab dinner and an excellent breakfast. The young staff team were helpful and friendly. Only issue might be for the less mobile - check your room is on an accessible floor at the time of booking.

"Good but could be better"

4
21/07/2017

Pleasant staff and hotel with nice grounds and plenty of free parking. Lifts not available to all floors. Nice free health and fitness gym and pool. Towels supplied. We stayed because of the Herbalife training. The dinner was great but not enough waiters ensured slow service.

"Nice restful few days "

4
21/07/2017

We stayed here to get away for a few day and relax and we did just that. The rooms were adequate could of done with slight updating but that's my personal opinion. The only reason I have given it a four and not a five is because the restaurant food, it is no where near value for money and think it was expensive for what you got. And the leisure facilities only had pool and steam room, again in my opinion should of had more we only stayed 20mins in pool lol. With that being said, it was an absolutely beautiful location, staff were so polite and helpful. Thanks for a well deserved break castlegreen. Xx

"Enjoyable break. "

5
20/07/2017

We stayed three nights leaving on a Saturday, and had a lovely time. The hotel is situated on the outskirts of the town and so we did need to drive into Kendal, rather than walk. Our double room was clean and neat, nicely decorated. We only had a shower in the bathroom, and at booking had had the option to state a preference of shower or shower over bath, as well as the bed configuration - double or twin. It's worth noting if you prefer to have a bath when you go away. The hotel had a swimming pool 9m x 5m I think, as well as a steam room, and a very well equipped gym. There are restricted hours for children using the pool which we were grateful for as it meant we could choose to swim at times when we were able to swim up and down without spoiling anyone's fun. The changing rooms also had a spin dryer for wet clothes - a very welcome asset. There are two restaurants on site. The slightly more formal Greenhouse restaurant (booking advisable) where the a la carte menu was very nice. Tables were not too close together, so conversations were not overheard and the food was, as you might expect, of a more modern "cordon bleu" style. We both enjoyed our meals, portion sizes were not large. We also ate at the more informal "inn" style eatery, down one level on site. Again, we both enjoyed meals that were tasty, hot and exactly what we expected. The hotel also has a function suite where weddings are held so it was a bit busier on the Friday night, and no doubt would be on Saturday. The grounds are lovely, and we had a walk around the gardens which are very well maintained. All in all, a very nice place for a well placed break for exploring the Lake District.

"Just what we wanted"

4
19/07/2017

Visited the Castle Green Hotel as a couple and it was just what we were looking for. Clean, quiet, with a lovely surrounding area and very polite, attentive staff. We ate at the 'pub' style restaurant which was very nice - a good selection of classic pub style dishes and staff were very efficient. We did not make use of the leisure facilities but we did go down and look and they appeared clean and well equipped. The pool was a decent size. Overall a pleasant hotel, in a fabulous location (about a 20 minute walk into Kendal town, and 20-30 minute drive to Windermere) that was simply just what we wanted. Would definitely visit again.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Many thanks for your very positive comments. We have a fantastic team who take real pride in offering the best possible guest experience so its great for them to see their hard work recognised through such reviews. We hope to see you again soon Ben Mayou

"Business stay"

5
18/07/2017

Simply an excellent hotel, well run, quiet and no issues to deal with - just what you need. Grounds are wonderful. abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
We have many guests return again and again which tells us we are doing something right! The grounds are certainly looking great at this time of year, perfect for relaxing in after a hard days work.... Remember to book directly with us at the hotel to be guaranteed the best available rates. Ben Mayou

"Beautiful "

5
17/07/2017

Me and hubby booked this hotel for our anniversary. The staff were very friendly and attentive they did everything possible to make our stay a pleasure. The gym and pool were lovely again the staff were good showed us around and explained everything. We booked a table in the on site pub Alexandrias where again the staff were very polite and attentive, the food was lovely. The rooms were clean and comfortable, the breakfast was excellent. I would definitely stay here again and highly recommend it.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for your 'Excellent' review. We look forward to welcoming you back to the hotel again soon Ben Mayou

"Overpriced for what you get and 'Premium' is misleading "

2
16/07/2017

A one night stay for a couple attending a function at the hotel. Let's start by saying that there was nothing spectacularly wrong with the hotel. It was clean, well maintained and had majority of facilities. It was just that for the price (which was a special rate for the function apparently) and the indication this was a premier hotel of the chain I expected more. So here goes why: Arrival was polite and registration swift however our room did not have lift access and was on the 2nd floor and we had several bags. The fitness facilities were small, almost like an add on after thought. The decor in the room was dated. We had a twin room which was obviously previously a double as the headboard was a sort of apex. This meant when I sat up the ridge was right in the back of my head. There was no hotel directory in our room. There was a stuffed teddy bear who says he likes to travel and please take his sleeping bag from reception before he goes...costing £9! The toilet flush was unresponsive and took multiple attempts. The shower was sporadic, both in terms of volume and temperature. All little things that for a room costing over £150 for one night and in a premier hotel I expect more. Apart from location, a Premier Inn is better appointed, greater value for money and the breakfasts are comparable. The final element was when on checkout, the receptionist asked a housekeeper who had just arrived about the front of house toilets and a 'debate' ensued about how busy the housekeeper was and she couldn't do this or that. I'm stood waiting for my VAT receipt whilst this is taking place in view and earshot. All in all, nothing that was catastrophic but definitely left me wishing I'd saved £100 and booked elsewhere or even a B&B. Unless you get prices consistent with Premier INn or lower, I wouldn't stay here.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for your review. It is always disappointing to receive a 2/5 review but it was pleasing to note that you found the hotel clean and well maintained. We invest £500k every year refurbishing and improving the facilities on offer so we can enhance our product. Sincere apologies for the problems you encountered with the toilet and shower. We have a maintenance team of 4 on site to deal with such problems as soon as they are reported. We aim to offer value for money and regularly compare our pricing against other hotels in Kendal and the Lakes. Like all hotels our rates do fluctuate based upon many factors and the local Premier Inn is no different with rates at around £160 for some Saturday nights. We wish you well in finding a hotel more suited to your requirements. Ben Mayou

"Lovely hotel fabulous staff and location"

5
13/07/2017

A great hotel the staff were great nothing was too much trouble. The restaurant and bars offer a choice of food which was beautifully cooked and presented. The rooms were of a high standard. In the main restaurant the meals are quite small I would suggest 3 courses if your very hungry! It's well worth it.

"Just gets better!"

5
12/07/2017

We have been guests here since 2012 and we love the hotel. Our recent stay was in a garden room which had a balcony lovely to sit in the sunshine with the beautiful garden view. The staff are so well trained and everyone is brilliant from check in to bar staff and in the restaurant both at evneing meal and breakfast. We remember Robert starting there and he goes from strength to strength. Our evening meal was fabulous great wuality food , presented to a high standard. Hope to visit again soon.

"Great stay "

5
12/07/2017

We booked this hotel as s stop over enroute to Scotland. I must say that we were very pleasantly surprised. We booked a suite and it was clean, in period style and overlooked the gardens, really lovely We decided on going to the restaurant as it was getting late, and although the service was a bit quirky, and a wee bit odd, the food was outstanding and we highly recommend it. We will use this as a stop over in future Very impressed. Staff friendly and very helpful

"Fine for a non-special occasion."

3
11/07/2017

Visually stunning from the exterior, the Castle Green benefits from a good location not too far from Kendal town centre (25-30 minutes walk) and just a short drive from Windermere (15 minutes drive). The staff were helpful on arrival, and there were plenty of facilities available - tea/coffee in the room, iron, toiletries. The bed is THE most comfortable bed I've ever slept in - full stop. Unfortunately that's as far as the positives go. I assume our room was not one of the advertised "recently refurbished" ones, as the decor would be attractive only to a nostalgic granny. Tired carpets, tweed-like chairs, a TV from Argos' bargain-bin (a decade ago), old furniture - you get the picture. The pictures do make it look much 'fresher', our first reaction was that of being pretty underwhelmed. No air-con means stuffy nights, and it wasn't even hot when we stayed. This could all be forgiven, but then there's the shower. To give credit where it's due, the bathroom was spotless and the most modern part of the room. However, the shower... never before have I known a shower's temperature deviate between "midnight Arctic ice-bath" to "Sun's inner core" so often. Okay, so a slight exaggeration, but the shower was just unpleasant. Old, spluttering, mix of ice-cold and scalding hot. When booking a room, it can't be too much to ask for a decent place to clean? It's in dire need of repair, lest someone else is tormented by it. In all seriousness, I couldn't deter someone from booking here - IF they get a good deal like we did. I would have been annoyed to pay the full asking price, but at our rate it was decent enough and well located enough that we fully enjoyed our time in the Lakes. If you're looking for something special, consider looking around a little more. (As a small side-note, we didn't eat here so I can't comment on the food.)

"Lovely weekend away"

5
11/07/2017

We booked this last minute for a weekend break. The staff on reception were lovely and very welcoming when we arrived. The room was clean and modern, with a big tv and nice bathroom. We were impressed with the gym facilities and the sauna. We used the pool everyday. We ate at the main restaurant in the hotel and couldn't fault the food. We had 3 courses and each one was beautiful! We couldn't recommend it more. Would definitely stay here again if we were visiting this area.

"I loved this great hotel!!"

5
05/07/2017

This hotel is superbly smart and comfortable with excellent facilities and plenty of car parking. We had a generous double room with luxury en suite (shower only) with everything we could need including the telly and coffee facilities. The pool was open and warm, the steam room great and the gym well equipped. The pub is lovely and we even did the forest walk which we enjoyed. Friendly helpful staff too. It's clean, friendly, luxurious and I would definitely stay again. Location is pretty, on the edge of Kendal- which is a gorgeous town- all in all very pleased with our choice.

"Fantastic break"

5
04/07/2017

Stayed there on a Sunday night deal, what good value, excellent service and such a fantastic bedroom, fabulous Beds great bathroom huge television on the wall but did not use it as we sat in the bar with friends which was great with good beers and wine. Overall a great stay and the staff where really friendly. Thankyou

"Excellent hotel great location"

5
03/07/2017

An hotel I have used on several occasions when travelling to Scotland. Very nice comfortable rooms, superb evening meals with views over a fabulous garden and if the weather is good to Kendal castle. Arrive after three hours drive or five hours if you were unfortunate enough to use the M6 Great room, comfortable beds,, nice bar, little drink, just to unwind you understand. Excellent evening meal perhaps another little drink sleep like a log, wonderful breakfast. Almost looking forward to another four hours behind the wheel to north of Scotland

"Enjoyable stay"

5
02/07/2017

Great hotel, very pleasant staff, from the leisure facilities too the room too the outside area all excellent, also kendel is a great little town , we also had an evening meal at one off the hotel, s restaurant called Alexander, it was decent little place food was at a decent standard and service was decent, one criticism was it is very cramped it's difficult to have a private conversation as the other customers are more or less sitting next too you , this is an expensive hotel at 180 pound for one nigh although it was a Saturday night, are room was 135, one criticism off the hotel the furniture is a little dated plus the television definitely needed to be updated. But we will definitely be back. P.S check out time is 12 which is brilliant

"Beautiful and characterful hotel but some unexpected flaws."

3
28/06/2017

Without doubt a highly popular hotel in a lovely edge of town location on a hillside overlooking the town. The hillside location means there may be some difficulty for the less able. The restaurants and interior décor were lovely, Choice of 3 eating places..Reception were pleasant and efficient. Rooms were very pleasant and very well maintained. There is a leisure complex with pool. We had one quite serious problem. ROOM ACCESS. The rooms are built on multiple levels. There is oe small passenger elevator going beteween ground,first and second levels. Al other areas seem to have no elevator,the stairs are steep and difficult. If you have any mobility problems at all you should ask for accessible room before confirming the booking..In our case the reception reassigned our room when we could not reach ours but this might not always be possible. DO CHECK !

"A disappointing visit"

2
23/06/2017

I have spent the last 7 weeks travelling Scotland, Wales and Northern England staying in many hotels, guest houses and B&B's with some exemplary service at a lot of them. Booked two nights bed and breakfast at this hotel through booking.com for the last two nights, and after payment was taken, we were then informed by the hotel that breakfast was to be charged as an expensive extra. Management was not interested in helping to rectify this with booking.com. With the heat of the past few days, was surprised at no air conditioning. Windows open and small fan made little difference to a stuffy room. Towels not replaced as requested - rehung and still wet next day. Light bulb fell from bed light when first turned on. Food fair. Overall very disappointing experience.

"Good stay overall "

4
22/06/2017

Hi. Just spent two nights at this hotel on the hottest two days of the year. Nothing adverse to report about this hotel. Greeting at reception could have been a bit more friendly from what looked like an east European girl. Stayed in executive room and being so hot, was surprised that there is no air con in the rooms - a small fan was provided upon request but really for the money charged here it should be air conditioned or a ceiling fan at least. Other negative- dated television and no SKY. Apart from that, can't really fault it. The staff in the restaurant really friendly and happy to please. Good selection of foods. Ate at the on site pub one evening which was also excellent. Bars were nice and not overpriced in my opinion. Refreshing to see "John Smiths" bitter on tap too... All in all, I'd recommend this place and the Lake District in general ...

"Good Customer Service"

4
18/06/2017

A comfortable hotel with a good standard of cleanliness in the rooms and very friendly reception staff. Breakfast was average, service was slow and the kitchen seemed unable to cope with an order from the "extras" menu. However, we had a problem with our room and the housekeeping staff moved us without a quibble. Not only were we moved, but when we returned from our day out we discovered that we had been upgraded to a suite. Many thanks to all involved. Ate at Alexanders, the food was average fayre, but the staff were friendly and efficient and service was good.

"Not up to expectations"

2
18/06/2017

Had booked dinner, bed and breakfast for three nights. We booked this because we thought the walk to the town was going to be too much for us and I didn't want to drive after wining and dining. The dinner allowance was 30GBP per night. One dinner was in the main hotel, and was adequate, but on the second night we ate at Alexanders, which was awful - the service was terrible. My wife and I were presented with different menus and when this was pointed out to the waitress she was supposed to replace one with the correct menus but this didn't arrive until after a long wait, and I had to flag flag down the apparent manager. Another problem was that to use our dinner allowance we had to order the most expensive item on the menu, so I cannot recommend booking the DB&B option. As for the room, it was very small, almost jail-cell-like and the bathroom was so small that the door had to be closed to allow access to the sink. The only good thing about the room was that it had a balcony and chairs which was a delight since the weather was good. I certainly wouldn't return.

"Very comfortable and great base for exploring"

5
15/06/2017

We had 2 nights at this hotel in a very comfortable room. Breakfasts and dinners in house were very good. We used the restaurant/bar and the main dining room. Free parking on site including disabled bays. Highly recommend.

"friendly, relaxing break"

5
15/06/2017

We have been on a few short breaks at this hotel and never been disappointed with the reception we have received. Lovely welcoming staff who give extra special service when needed. Pleasant rooms, good choice of food in lounge and plenty of options for breakfast. Parking no problem for disabled access. A warm welcome every time. Thankyou

"Great!"

5
14/06/2017

Just a one night stop over. Can't fault this place. Friendly/helpful staff. Very clean rooms and public areas. Lovely gardens and surroundings. Great help urself breakfast with plenty of choice. Wld recommend.

"Enjoyable short break experience"

4
13/06/2017

We had a long weekend break at the Castle Green Hotel Kendal which we very much enjoyed The location of the hotel requires a car or taxi if you want to visit the town of Kendal if you dont like 25 minutes walk down hill and 35 minutes up hill. We very much enjoyed the walk but may not suit everyone. The hotel is surrounded by beautiful well maintained gardens which allows for a pleasant stroll The staff are attentive and very helpful throughput thd hotel. We ate in both restaurants the Alexander bar and the main restaurant. Our. preference was the main restaurant but be sure to book as we were unable to book a table on our first night The main restaurant menue was very appealing and delivery the quality and taste to match We stayed in room 104 which was very comfortable the room was more of a suite and very well laid out, the only downside was the lack of natural light and no view of the stunning views. So make sure you book a front facing room.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for this review, which I'm sure others will find very useful. I hope you will consider staying with us again in the not too distant future. Regards, Ben Mayou

"Good hotel but smelly bed linen."

3
12/06/2017

The hotel is a decent one with rooms that are small but comfortable. Unfortunately, the linen was not clean - a bad smell that could have been the result of poorly washed bed sheets made the experience of staying rather an unpleasant one. The washroom attached was fine and the sanitary fittings were new and modern. So if you are in Kendal and can insist on sheets that don't smell, this is a good place to stay.

Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
Thank you for your review. This is extremely unusual feedback, which I have shared with our Head of Housekeeping. However as none of our other reviewers mention sheets that smell I am certainly confident we can insist on clean bed sheets! Regards, Ben Mayou

"Great views and staff"

4
07/06/2017

This is a very nice hotel with great grounds and ideal for wedding etc. The hotel staff were extra good and helpful but the restaurant staff have a bit of smartening up to do as they were generally not very pleasant but the food and service was good. The parking at reception need a big update as the park is almost always full which means a big walk from the lower car park which would be no fun in the rain. This is a great place to stay away from the tourist mob in Windermere as there is an excellent train service to Windermere plus the taxi ride to the station was prompt and reasonably priced all arranged by the counter staff.

"Super Hotel for 3 day break"

5
07/06/2017

This is a really well run organised hotel , Staff are polite and most helpful if they cant help they quickly pass you on to someone who can and will help. Our room 129 was spotless bed comfy and easy to use HOT shower view from window was beautiful.The breakfast was well laid out on a help yourselve service although Toast tea and coffee was bought to the table with refills available, Again very pleasant surroundings.The Alexander eating place extra to the hotel restaraunt ate there Friday night was exellent .... unfortunatly not so good Sunday dinner was very dry. The Hotel Pool..Gym ..Steam room and Staff again exellent We shall be returning to this Hotel ASP looking forward to booking our next trip.

"Ok but lacking atmosphere."

4
06/06/2017

This is a modern, functional hotel with pleasant staff and reasonably equipped rooms but very little atmosphere. For a conference or overnight business trip it would tick all the boxes but if you're looking for somewhere with a bit of character I'd go elsewhere. Rooms and communal areas are furnished in a bland, corporate manner more akin to a city centre or airport hotel than one on the edge of the Lake District. Having said that it makes a convenient base for a night or two and provides facilities such as an indoor pool and gym which are a bit of a rarity in the area. Alexander's restaurant provided excellent food (the fish platter especially) served by helpful, attentive and friendly staff. The breakfast in the main restaurant was also good with food cooked to order in addition to the hot buffet. (Manx kippers highly recommended!) Parking is plentiful although the main car park is a bit of a hike up to the hotel. I've given four stars as there was nothing inherently bad about the place but nothing outstanding either!

"1 Night stay"

5
06/06/2017

Stayed here for 1 night with J W Lees team after a team building day. My room was incredible, very spacious and the view from my rooms window was a pleasant bonus. Personally I hate staying away from home but felt very comfortable here. Hotel bar and reception staff were very friendly and provided us with an amazing service. Will definitely recommend this place to my friends and family.

"Excellent weekend stay"

4
04/06/2017

1st-4th June. Staying in room 225 with my wife. Staff are excellent, very efficient and friendly some of the very best we have met. We used the garden room restaurant and were very impressed with the ala carte menu for our evening meal. The quality of the food is top class with good size portions. The self serve breakfasts were for the most part very good however I have to be a little critical of the breakfast on the Sunday morning; the bacon was overcooked and like cardboard, the mushrooms were over done. That said it did not spoil our weekend. The fillter steak for two carved at the table is a real treat and a must have, one of the best meals we have had anywhere and indeed fine dining. Parking is not a problem but beware that the main car parks are below the hotel down a hill a little therefore its a good idea to unload at reception then park up. Disabled bays are available. Our room was very vice a decent size overlooking the gardens, very clean and well presented. Overall we were very pleased with our stay at this quality hotel situated in a lovely part of Cumbria. Easy access to the M6 motorway and of course to the Lakes.

"2 night stay May"

3
01/06/2017

We visited for here as part of our visit to the lakes for our first wedding anniversary, the arrival experience for myself was poor, someone who arrived after me was checked in prior to me. Once our room was allocated we arrived in the room to find someone else's luggage in our room, we handed it to housekeeping who informed us it was due to room changes in the hotel. We visited Alexanders, the on-site bar and restaurant, the portions were decent and there is a good selection of guest ales. We ate here twice during our stay and the staff were always friendly with good local knowledge. We also visited the greenhouse restaurant, within the main building, for breakfast and dinner. The breakfast was fantastic I would fully recommend it, excellent quality. The food in the restaurant for dinner was lovely again, good quality and the service excellent. And the lounge is a nice place to relax after the meal. I can't comment on the fitness area or the pool area as we were visiting the local area and after dinner it was too late but these areas were open to 10 p.m. during our stay. The rooms are clean and tidy and were a good specification, the TV had standard freeview channels and tea / coffee facilities and bottled water in the room. The bathroom was clean and modern. The only thing that let the room down was that on the first day the shower took ages to heat up and on the second day I had to finish washing my hair in the wash basin as the shower took ages to heat up, was warm for about a minute, and then returned to ice cold. On check out I had the same problem as when I arrived, I was stood in reception for a couple of minutes in clear view then someone else arrived in reception and they got checked out before me. I would have brought some of the issues up I had experienced then but no one asked me about my stay. Overall it didn't feel as special as it should have done for our anniversary and I would not visit again. It was just the little things that just let it down like the cold shower, luggage in the room and service at the front desk. However, from other reviews I feel we were just unlucky for our stay, the food is fantastic and the rooms and grounds are lovely and it should be shortlisted if you are looking to stay near the Windermere area.

"One Night Stay"

4
31/05/2017

My first stay at this hotel after a day on a team building exercise in the lakes. Check in was swift and the receptionist was very helpful and accommodating. The hotel surroundings are impressive, modern decor and well kept gardens. My room was clean and facilities were good. The view wasn't great as I was facing the restaurant so I could see diners. We ate in Alexander's bar next to the hotel which was good. There are spa facilities but didn't get a chance to use them. Breakfast in the morning was great with a great choice of continental and buffet. The breakfast staff very helpful and professional. Overall very impressed and can't wait to return.

"Beautiful ! "

5
31/05/2017

Lovely picturesque hotel and restaurant ,the inside deco and atmosphere was very tranquil and elegant. Rooms were outstanding and all staff were very friendly. I had a little paddle in the pool and was definitely what was needed for a hot day in Kendal. Steam room was big and great to relax in . We had a meal at the restaurant on site and the food was full of taste and was better than I could imagine. I would recommend this place to anyone looking for a lovely weekend in Kendal. Top marks well done all !

"Still The Best"

5
25/05/2017

The only change from my previous visits was that my room was closer to the restaurant! The room was clean and spacious, the restaurant was first rate, all the staff were helpful. Is it the best hotel in South Lakeland? I wouldn't bet against that.

"Great hotel and location"

5
25/05/2017

I stayed here for one night for a hen weekend and I was very impressed with the hotel. The rooms themselves were quite basic but more than adequate for the price that we paid. The staff were excellent and we had the function room for private dining on the Friday night which was fantastic. Breakfast had an amazing amount of choice from cooked to continental. The hotel was 5 mins drive from both town and the train station - very convenient location. All in all, I really enjoyed my short stay at this hotel.

"Functional Hotel with Good staff"

3
23/05/2017

This could be a hotel at an airport in that it has everthing functionally in place that is needed to stay but at a price. The room was clean and functional with two chairs, a table a desk, tea and coffee but with a view over a back wall. The room had a very strange mural over the bed. There was a shower but no bath. We paid £125/night but this did not include breakfast. We booked through Booking.com, who then offered the same hotel cheaper at a later date. We tried to book dinner in the Resteraunt and were told that we could have 9:15pm - what we were not told was that there is a second Resteraunt, Alexanders. This we found by chance and were very pleased with both the reception we received as well as the choice and food we received. Breakfast was served in the restaurant. The staff were good and attentive. If you go off the buffet menu then the portions are "careful" and require several rounds of toast to make it up. As a place to stay it does the job but it lacked atmosphere.

"Lovely hotel"

5
21/05/2017

Just home from a 2 night stay here. The hotel is lovely and has beautiful gardens in front of it. The room we stayed in was fab. There wasn't much of a view but in such a lovely part of the country who wants to sit in the hotel room looking out a window. The bed was very comfortable, hot water in abundance and shower was excellent. The room was spotless and very quiet. We ate in Alexanders the first night and the bar lounge the second. Both evenings the food was lovely. Breakfast was great a lot of choices and lovely to have the option of a lie in on a Sunday when breakfast is served until 11am and checkout 12 noon, wish more hotels would follow suit. We would have no hesitation in returning here. Every member of staff we encountered were most helpful and pleasant. Only thing we felt was pricey was alcoholic beverages.

"£143 for an average room."

3
21/05/2017

Booked as a treat for mothers day, the surrounding area is lovely, the room clean, quiet and basic. No bath. Steam room and pool clean. No breakfast included in price. Overall a little bit dissapointed, as for the price I was expecting something more than just an average room.

"Breakfast galore!"

4
18/05/2017

We intended on just staying one night for business but decided on staying 4 nights in all. We found it very clean, lots of choices for breakfasts and all the staff we came across from chambermaids to front of house were very nice and so good to see so many local people employed here.

"Family get together "

5
17/05/2017

Met here with extended family. Fabulous meal with great service. Thanks Scott. The flavours were amazing. Some slight confusion when serving the main course as to who ordered the guinea fowl and chicken but didn't upset anything. Fantastic puddings. Really recommend the treacle pudding and a very imaginative menu with flavoursome ingredients. Can't wait to go again.

"Stunning gardens"

4
17/05/2017

We stayed here for two nights after completing a car rally. We chose a premium room which was well worth it. The room was spacious and well kept. The bed was large and comfy with nice linens. We had meals in both the more casual 'pub' restaurant and the more formal one in the main building. The taster menu was super and very well matched with the wines, so that was my highlight. Staff were very pleasant and helpful, one or two wee problems were quickly resolved. My only wee gripe was with the hairdryer which really needed updating as I found having to hold the 'on switch' constantly rather painful on my stiff joints! The gardens were stunning and beautifully kept and a lovely place to sit in better weather, they must be very proud of this asset. I would definitely return so that's always my test.

"Lovely Stay, very pleased."

4
11/05/2017

Excellent stay at the Castle Green Hotel. Wonderful staff, happy with food, restaurant manger is a delight. Room was adequate for our needs, comfortable bed, good linen. We asked for a quiet room and they certainly delivered on that front. Our one minor gripe was the receptionist upon arrival, we ask for local bus and train info, she was very disinterested. We found out what we required and resolved this ourselves. We used the bus service with the very informative timetable supplied by the bus operators. Upon leaving we spoke with another receptionist and advised that it would be helpful for the hotel to have a stock of the bus timetables, She replied we do. As I said the initial receptionist was very unhelpful, this did not alter our opinion of the hotel but it does seem odd that the front desk is allowed to overshadow the excellent attention of every other staff member that we encountered. We had a great stay at the hotel and a great time in the Lake District.

"Very nice "

4
06/05/2017

Very nice hotel, lovely grounds and great facilities. Food in the restaurant is a little pricey and be careful that you book breakfast with your stay if you book through booking.com but on the whole lovely place

"Really nice and clean. Extremely pleasant staff. Situated in a lovely position."

5
06/05/2017

Cleanliness of the room was excellent and all facilities available. Although the room was a little small, I did stay in a double room but single occupancy, it was perfectly adequate. Stayed on half board basis. The food was exceptionally good having breakfast in the main hotel and evening meals in the adjacent pub. The staff were always very helpful and friendly. Found very easy to get to from M6 motorway junct 37 and the location was very easy to get in and out of the town centre.

"short break away"

3
04/05/2017

All the hotel staff were very friendly and extremely helpful and polite the food in both the restaurant and pub was delicious the leisure facilities were smaller than hoped and there was work to the area, but that can't be helped. The spa staff were helpful when they made a mistake and were nice. only criticism was that we had the furthest room to walk too with no lift in the hotel!

"Murder mystery event"

5
04/05/2017

Had a great evening at an event at Castle Green Hotel. In the main function room. The place was set up roomily. ie. We weren't packed in like sardines like we are at the Christmas party nights there. It was a thoroughly enjoyable evening. The production actors for the Titanic based storyline were excellent entertainment. Food good, staff all polite and helpful. Thanks for a good night all. Well recommended.

"Beautiful room"

4
01/05/2017

Me and my partner stayed here as it was beautiful on the website. We chose a garden room as it had a balcony looking over the gardens. The room was beautiful with plenty of space for our belongings. Lovely tea and coffee supplied and a big bathroom with a great sized mirror (perfect for getting ready for our night out). The view from the balcony at night was beautiful. We had a lovely nights sleep as the bed was so comfy. The staff were so nice. Would definitely recommend

"Mean portions in hotel restaurant"

3
30/04/2017

We were very disappointed with our recent meal at the castle green. Portion sizes were mean. One small quenelle of Cartmel Valley salmon with several small potatoes which needed a few more minutes to be properly cooked. The meat on my main course was delicious but the portion of potato was small with a smear of pureed veg, two carrot batons and a spoon of red cabbage. To finish i was served a delicious cheesecake which was unfortunately also of a very small size. When we got home that evening we had two slices of toast! I have eaten at other local top end restaurants and have always left feeling satisfied and have usually paid far less for the pleasure. Take care with the cafetieres! They take a huge amount of pressure and myself and another member of the party ended up sprayed with hot coffee.

"Wedding at Castle green"

5
30/04/2017

We had our wedding at Castle green on 22/4/17 and I must say it was absolutely perfect. The staff were so accommodating nothing was too much to ask, the rooms were great, fully equipped to have everything you need. We (13 of us) ate in the greenhouse restaurant the night before the wedding and the food was great, we had a little bit of a wait but as it was not pre booked was to be expected and for the wait they very nicely offered us a round of drinks on the house. All the staff were very polite and attentive, we couldn't have asked for a better day, the day ran so smoothly thanks to Christine our wedding Co-ordinator. We ate breakfast on both mornings and they offer a wide range of breakfast buffet which you can just help yourself to, they bring tea/coffee and toast to the table and you can help yourself to anything else and all food was of high quality. We would love to stay again.

"Lovely place to stay"

5
26/04/2017

We stayed at the castle green for one night. We could not fault a thing about this hotel. Staff where all helpful. We stayed in Room 113 which was close to reception, bar and restaurant. The room was lovely looked out onto the gardens. We visited the Alexandra restaurant which was another place to eat, food was Amazing, not bad prices either. I would definitely recommend having a spa treatment done 55 minutes of bliss. Looking forward to visiting again.

"A wise choice"

5
25/04/2017

We wanted to break our journey from Edinburgh to Nottingham so looked for a hotel halfway. My criteria is a good restaurant and it didn't disappoint. Our choice of the tasting menu with matched wines was excellent.

"Great hotel overlooking Kendal"

5
23/04/2017

Stopped for one night and I must say one of the better hotels I have stopped in over in Cumbria . Friendly staff , great facilities and good food !! The views from the balcony overlooks the whole of Kendal. Plenty of car parking spaces. A must stay for those who want quality ! Well done Castle green !

"Average "

3
21/04/2017

The hotel is quite nice but the disappointing things are the food potions - these are very small . The staff in the bar are rude . We were asked to move away from the bar are I would though stay here again for business

"Nice hotel, reasonable price"

4
21/04/2017

Stayed here as a family with a three-year-old. Room was a good size for the price, clean and tidy with a nice TV. Good pull-out bed provided for our daughter. Staff were welcoming and accommodating to us having a young child. Breakfast was nice,with plenty of choice—and great sausages :)—at a reasonable price. The grounds are quite extensive and nicely kept, with good views over Kendal below (the hotel sits somewhat atop a hill) Plenty of parking available, with unloading spaces near the entrance, which is useful because the hotel is on a pretty steep hill! Has a nice wooded hillside area adjacent to it with a "woodland trail" marked out in it. Great to walk around with little ones, although some bits are quite steep. There is also some high & low ropes equipment in the woods too, but that wasn't in use at the time that we were there. It looks like it would be good later in the season though. It's run by a separate company though, not the hotel itself. The are a couple of restaurants and a bar area to eat/drink in. Had a slightly negative experience in "Alexander's" restaurant, but nothing too traumatic. Food was nice and everything, but the service was insanely slow. They didn't seem to be too busy, so maybe the staff that day were not too experienced, or something. There's a well equipped gym and pool in the hotel too. Didn't use the gym, but it looked decent. Used the pool, which is small, but functional. They have two kids sessions per day, which are the only times you can take kids to the pool). The pool/gym is staffed, but there isn't a permanent life guard in the pool. All in all, we'd certainly stay again. Especially if they install some electric car charging points :)

"Great stay "however""

4
20/04/2017

We stayed in room 260, family room,on the 18th April 2017,we returned to Castle Green because we enjoyed are last stay so much,we enjoyed this stay also, & will return again in the future no doubt about that, one small let down was the put up Bed,for my son, no problem with the size of the bed, as it was correctly described when making our reservation, and it served its purpose, however the quality of the mattress was poor,my son like most people now days has a quality mattress on his bed at home, the mattress had springs which could be felt when lying down, which resulted in a poor nights sleep for him, which he was quick to let me know about the following morning.so I would recommend senior management check them out,because a quality hotel like Castle Green should not accept anything apart from quality beds, so a good night sleep is had for all, on a positive note, the hotel is fantastic,it is run to a very high standard,food is delightful,staff go out there way to make you feel welcome, and the setting is beautiful, what more could you ask for

"Great stay in a lovely location"

5
19/04/2017

We stayed for 1 night following a wedding at the venue. The whole day went well and staff were all attentive. The food is every bit as great as its reputation and breakfast was a joy! Everything was clean and well thought out.

"Could not do enough for you"

5
18/04/2017

We recently stayed here and it was fantastic, rooms were great and facilities too. Ideal location as a base for the rest of the lakes. The staff were amazing especially Abbie on reception who really went above and beyond

"A lovely hotel with brilliant staff"

5
18/04/2017

We stayed for three nights recently and loved every aspect of our stay. We were upgraded to a room with a balcony with a lovely view across Kendal and the hills, enjoyed excellent breakfasts and dinners in the restaurant. All the staff were friendly and attentive, even phoning us the day before our arrival to check we didn't need directions and giving us the opportunity to book in for dinner on the first night. We will certainly stay again and would recommend to anyone who wants something a bit special.

"Really impressed"

5
17/04/2017

Visited Windermere for the Easter break and all hotels were fully booked so searched Kendal and came across Castle Green which is only 20mins drive away. The staff were immensely friendly, warm, accommodating and hospitable. The rooms / facilities were clean and well kept. The breakfast was of an excellent standard, clearly serving fresh produce (and supporting local trade with the condiments on offer). Dinner at the Alexanders was ok, a little pricey when one could just pop into Kendal if you have a hungry family of 4 to feed. Clean swimming pool for family time and providing floats etc. Plenty of car parking also. The touch with personalised Easter eggs for the kids was a really nice thing to do, thank you. Genuinely impressed as previous experience of BW wasn't great. One staff member in particular that was outstanding was "George" who was the bartender on Saturday evening / waiter Monday morning. Hospitable, going above and beyond to help, and always smiled. Even talked with my wife to consider rebooking again for Easter next year. Thank you.

"A great holiday in a beautifu locationl"

4
13/04/2017

This is a great hotel just outside Kendal in a lovely location. The staff were friendly and helpful, the food was good and the bedrooms were a good size and very comfortable. There is also plenty of parking at the hotel.

"amazing hotel"

5
12/04/2017

this hotel provide you with the best ever service quality you can experience in your life. best food best location and even best waiters services. you can get free wifi, parking place free . all in one service provider.

"Pleasant stay"

4
12/04/2017

This hotel was recently refurbished and the room we stayed in was very nice . It had twin beds and the bathroom had a shower over the bath . The staff were mostly very helpful and pleasant although the young man who checked us in didn't seem to know very much . The most annoying thing was that the room cards frequently didn't work and we had to go back to reception to have them reformatted . The young man on reception seemed adamant that this was due to being next to a mobile phone despite us not having one with us some if the tine . We ate in the on site pub as the menu seemed more to our taste than the restaurant and all our meals were very good . We also visited the function room for a disappointing local beer festival . The grounds are very pretty and there is a nice stroll through the woodland walk . The worst thing was the view from our window onto huge metal pipes do be sure to ask for a room at the front which has gorgeous views .

"Beautiful setting"

5
11/04/2017

Went with a group of ladies for a hen party. Had a lovely lunch in the restaurant then we had booked spa treatments, the girls in the spa were lovely. The young lady organising our afternoon was very helpful , nothing was to much trouble for her. It was a sunny afternoon so we were able to sit out side in the beautiful gardens and we had use of the pool . A great time had by all.

"Good hotel with good service in good location"

4
10/04/2017

Stayed for business in April. Rooms are good, clean and tidy. Staff are welcoming and friendly. Bar serves decent beers, with local brews available. Ideal location for touring in the lakes. Breakfast is of very good standard.

"Amazing Hotel and lovely location"

4
09/04/2017

The hotel is very modern and has great surroundings. It is in the middle of nowhere but exactly what you want for a relaxing time. They have a fitness centre which I wasn't able to visit on my stay. The staff were very friendly and the hotel was very well presented along with the room. The room had everything needed and was pretty big too. Breakfast was very good as expected from a best western with freshly cooked full English breakfast buffets with the typical continental breakfasts too.

"Relaxing break"

5
09/04/2017

Just on the way back from a great few days here. Arrived on Friday evening and enjoyed a drink and the sun on the terrace of the main bar then headed off for a lovely evening meal in Alexanders after it. The staff were all very welcoming and friendly. Having breakfast whilst overlooking the gardens each morning was a great way to start the day. Particularly impressed that you could pick out made to order items as well as the plentiful buffet breakfast. The gym and pool were well maintained and there were only 2 people in each when I visited them. I had a perfect end to a relaxing trip with a massage and facial off Jess in the green rooms spa. I'm heading home feeling refreshed and will definitely visit the Castle Green Hotel again

"Charity dinner"

4
26/11/2016

we visited staying over for a charity dinner at the Hotel. Room was clean and tidy staff friendly. The dinner was very good it is unusual to have such good quality food at a mass catering event, the food was well cooked and tasty. my only one small thing is there are lots of steps and you have to go outside to get to the function room.

"Wedding party weekend "

5
24/11/2016

Having just got back from a wonderful weekend at the castle green I would like to thank management and staff for a fantastic 3 night's. We arrived on the Friday night having traveled from Malvern our room was on the top floor looking over the garden it was clean and had everything we needed. We then had a meal in the restaurant we choose the taster menu with the wine joices each coarse was perfectly cooked and pressented except the sweet which we found bland .Saturday was our friend's wedding and everything was perfect. Sunday we took a stroll into Kendal as we used to live ' there not much had changed we had a taxi back then had a meal in the bar I had the sausage and mash Sheila had fish and chips after a hetic wkend we had an early night in our large comfortable bed all in all a fantastic weekend and would certainly recommend the castle green to our friend's.

"Don't miss Breakfast"

4
23/11/2016

We stayed here for one night recently en route to Aberdeen. After a good experience with the Best Western Premier brand recently, I was happy to book a stay here. On the whole not disappointed. Breakfast was included in our rate and it is definitely worth it. Shop around the comparison sites and one can get a good deal. All the usual suspects are served on the buffet but the extra touches were good. Bread from a local bakery instead of the usual cut loaves etc. The cumberland sausages appear to be the genuine thing, I would assume from a local butcher. Well for the rest. Friendly staff. Nice bathrooms. Ample parking -if you have a heavy bag it is probably worth driving to the top to check in as the main car park involves slopes and steps, Bed and pillows could be more comfortable. We had dinner in the pub on the premises but the food appear of the microwave variety. If I go again I would try the main dining room.

"Good value, friendly, service and facilities"

5
22/11/2016

This family owned hotel is well run, has a good range of facilities and mixes tourists and business visitors well. Good choice of formal dining or more relaxed 'pub atmosphere' dining. Standard rooms are well fitted but on the slightly small side. Good pool and spa. Also have large well maintained gardens and a woodland to walk through.

"Ok stay"

3
20/11/2016

Stayed here for a wedding reception. The room was clean and dare I say quite basic. The rooms did have toiletries and lovely large fluffy towels, only enough milk for a coffee each in the morning. The rooms are pleasantly decorated, but it was quite chilly until the heating kicked in. The corridors leading to the rooms were also chilly. The bar was pretty expensive £25 for a bottle of prosecco, £5.10 for a double rum and coke. The breakfast was ok, self service very hot, all the normal items available bacon, sausage fried and scrambled eggs, beans, grilled tomatoes, hash browns and black pudding. There was also a selection of pastries available. We paid £153 for b & b, which was supposed to be discounted due to being guests at the wedding. I have to say for the price I have stayed in better places.

"Defiantly will be Back"

4
19/11/2016

Just had a lovely stay at Castle Green Hotel, and would defiantly recommend and return. All the staff are professional, polite, and well organised, Our room was a Standard room facing part of the car park and the Garden. It was a little way from the reception but no problem for us. We enjoyed watching the squirrels in the Garden from our window. The Room was lovely and quiet, with Good Black out Curtains, Lovely Comfortable Bed, Modern Furnishing and immaculately clean. Also Good toiletry, plus a Safe, Iron, and Iron Board, Hairdryer, and a Clock that you can actually see from the bed. A small walk in Wardrobe, lots of hanging space and Draw Space, A Table and Chairs. The radiators are Electric so no clicking pipes waking you up when the heating comes on, (which you will always get in old building and we have always encountered in most hotel we have stayed in) we had no problem adjusting the settings. Breakfast we could not fault. We have stayed in other hotels in the Lake District and this was one of the most enjoyable breakfast we have had. It is a buffet, you can just help yourself to as much as you want from the buffet and all was hot. Bacon, Sausages, Hash browns, Beans, Mushrooms, Tomatoes, Scrambled eggs, Fried eggs, plus Cereal, Fruit, Yoghurt, Smoothies, and a lot more. If you prefer poached egg, just ask the waiters, and the chef will cook it for you fresh, and then you can just help yourself to anything else from the buffet. Coffee, Tea and Toast will be brought to your table. Lovely view from the window while having Breakfast. You can get room service for breakfast for a £5 service charge. There is also room service for evening meal for the same service Charge. We did have an enjoyable meal in the Alexander. Recommend that you book a Table it can get busy especially at weekends. I do have a Small comment we found it uncomfortably hot, especially if you sit on the tables beside the radiator. (Management maybe turn down your heating a little) When you turn into the drive way, the hotel looks impressive with lovely well kept Gardens. When we arrived the bottom carparks where full, what we didn't realise is it is a conference hotel, and that was why the car parks where full. If you drive up the hill to the receptionist there is a car park right beside the reception, so you don't need to park in the bottom car parks. When you turn in the hotel gates just carry on up the hill to reception. Have to say that the conferences and functions do not Impact on the Hotel in any way. Free wifi a little slow at times especially when there is a lot of people using it, but not a problem, There is no lift, so recommend that you book a room on ground floor If you find it difficult climbing stairs. The staff will happily help you with your cases on arrival. We did walked into the town Centre it will take you about 30 minutes and is a pleasant Walk, To sum up, Would we return Definitely. Would we recommend Definitely. Did we have a good time, Definitely. Need I say more. Thank you Castle Green for a lovely stay, we will return hopefully soon.

"Nice hotel, little out of centre, average overall"

4
18/11/2016

Nice looking hotel. Under some renovation whilst we stayed with workmen and paint pots here and there. Check in / out was quick. Great breakfast choice and good quality. Rooms not very big, very clean and tidy, but expected more luxury/size for £130 a night if I'm honest. Staff friendly enough, but some seemed inexperienced eg slow service at bar with 2 of them looking at each other 'you serve not me'...Booked taxi, hadn't arrived, then chased but receptionist couldn't remember which taxi firm she'd ordered with...no tea/coffee arrived until we'd practically finished breakfast and had to chase 3 times! Bit disappointed....

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Sincere apologies for the problems you experienced with bar and breakfast service and also with getting a taxi. Please rest assured that your feedback will be used constrictively so we keep improving our service delivery. We do have an ongoing programme of refurbishment and decoration to ensure everything looks at its best. There is never a good time to complete painting in public areas but our decorators do try to be as discrete as possible. Should you be planning to visit the area again in the future and be willing to give us another chance I would ask that you contact me directly. I would be delighted to oversee the arrangement and ensure you receive the best possible rate and room allocation. Ben Mayou [email protected]

"Very nice"

4
17/11/2016

Very nice hotel, 10 minute stroll from the town. Large carpark which is hidden from view when in the hotel. Good decor in room with excellent view across to wooded hills and sunset. Very quiet. Tasty breakfast but too expensive for me what it is. Nice staff.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Thank you for your review. Breakfast is priced at £14.95 per person and includes unlimited visits to both the hot and cold buffet, fruit juice, tea/coffee and much more. When booked with the bedroom (or on arrival at the hotel) it is reduced to £10.75 per per person. If you are just looking for the lighter continental selection then this is priced at just £8.95. Ben Mayou

"Short but very sweet"

5
16/11/2016

We only stayed overnight but after a long drive the welcome of the reception team and the comfort of this hotel, was very much appreciated. We had dinner with friends in the restaurant and the service was very good. The food was most enjoyable and a good evening was had by all. Unfortunately we didn't have time to use the spa facilities but we will be back and will make sure it is for a longer break. The hotel is very well positioned on the outskirts of Kendal and the views are stunning.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Another ‘Excellent' review! We have just launched our winter promotion which will be available until the end of February. So if you are looking for an excuse to visit the Lakes then look no further….£95 per night for bed and breakfast in a double or twin room with a £10 dining voucher. Contact the Reception team on 01539 734000 to find out more Ben Mayou

"Excellent Stay"

5
16/11/2016

Can't fault this hotel. From the moment we arrived we were met by a very pleasant receptionist. All the staff we encountered during our stay were friendly, professional and polite. We stayed on a B&B basis for 2 nights in a Garden View / Shower room. The room itself did have an excellent view and did have a balcony with seating complete with cushions and blankets. Although not the biggest room we have stayed in it had everything we needed including two chairs to use. The breakfasts served in the Green Room restaurant were excellent and had a selection of cold and hot buffet options. We ate our evening meals in Alexanders pub next door (part of the hotel) and they were very good although not the biggest menu. In the evening there is a very nice lounge bar in the hotel for a drink and has a glass fronted log fire. You can either pay cash or charge it to your room. A pint of real ale was £3.60 which I thought was reasonable for this type of hotel. Lots of available parking in the hotel grounds. Kendal itself is about 1 mile away (downhill). We walked in one day and it took us about half an hour as I was pushing a wheelchair otherwise it's about a 20 min walk if you are fully mobile. We got a taxi when returning to the hotel as it would have been impossible to push a chair uphill all the way back. Taxi cost was £6/£7 pound. There is a bus stop 100 yards from the hotel (42A) which reception can show you a timetable for. Overall we really enjoyed this hotel and wouldn't hesitate to use it again.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Many thanks for your review. We are very lucky to have such a fantastic team here at the hotel who genuinely care about the guest experience. Ben Mayou

"Excellent Food"

5
15/11/2016

Just home from a two night break, we had dinner both evenings in the greenhouse resturant. The quality and care taken over the food is exceptional. The bedrooms are spotless ,beds are very comfortable. All staff are very nice. Looking forward to our next break at the Castle Green.

"Lovely break"

5
14/11/2016

A lovely clean modern hotel. All staff were so nice. Would like to give a special thanks to Lydia at reception. Nothing was too much bother and she took time out to answer all our questions on booking a return visit. Hang on to her a valuable member of staff.. Food was delicious and service was excellent. Just one little complaint the quilt on the double bed was actually two single quilts taped up the middle and was quite annoying at times as the tape was quite irritating. Forgot to mention this to Lydia. Overall had a wonderful time. Mr and Mrs Dheer

"Lovely hotel - can't wait to go back already"

5
13/11/2016

This was our second time staying at this hotel. We stayed here a year ago and loved it and the surrounding area so much we decided to go back this year, and enjoyed it just as much as the first time. The room (and actually hotel in general) was very nice, really cosy and incredibly clean. The bed is hands down the most comfortable I've ever stayed in. Such a great night sleep! The curtains are very heavy so block out any light which is great for a lie in. The pool was nice and warm but a little busy when we were there early in the morning. Steam room was great too. Lovely gardens and a lovely quick wee walk up at the back of the hotel. The staff were excellent, super friendly especially Jill who was very helpful. Best points for last - the views/gardens and the breakfast. Breakfast is SO GOOD!! Hot cooked breakfast (with additional items to order if you want, e.g. we got additional veggie sausages), fruits, muesli, cereal and yogurts and pastries. It was amazing! The grounds are beautiful and very colourful this time of year. Really recommend this hotel. Can't wait to go back!

"Wonderful hotel"

5
11/11/2016

We stayed in the hotel with our two year old daughter. Enjoyed our stay there, nice staff. Good breakfast, had a nice meal in Alexander's. There is a wonderful garden, must be a brilliant spot during summer. The walk to the city was perhaps 20 minutes.

"Great weekend stay over "

4
10/11/2016

We booked a late weekend break through the hotel website as found this cheaper than other booking comparison sites. Great location for visiting Windermere and Ambleside. The hotel itself couldn't be faulted in any way, clean and modern set in a peaceful location. We ate in the Alexander bar and was very impressed, beautiful meal and great service. The rooms have a lovely relaxed feel to them. We used the pool and steam room which I would recommend. A great choice for breakfast, you could taste the quality and freshness. Overall a lovely weekend break would recommend this hotel

"Great breakfast, good pool"

4
09/11/2016

The hotel is set about 20 minutes' walk from the town centre. The most pleasant way into town is to leave the hotel, turn left, and then right – and then head downhill until you hit (the obvious) road into town. You could then meander about in town, and catch a bus back from the bus station, or complete a circular walk – leave town on the A684 along Sedbergh Road to Castle Green Road (the map given by the hotel wasn't quite right on that last bit, so use your instinct and common sense!). We stayed at the hotel mid-week in October, just before half-term, and it wasn't too busy. Breakfast was excellent – the range of choice was about the best we've experienced in the UK, and can be highly recommended. We didn't use the restaurant in the evening – it seemed very expensive, and the bar menu served our needs just fine. Strangely, the menu in our room listed cold and hot sandwiches as being available in the bar, but the near-identical menu in the bar itself only listed hot ones. The bar staff couldn't explain why, but happily gave us the cold ones we wanted anyway. We choose a premium room with a shower and balcony. The room and bathroom were slightly on the small side, given the furniture in the room. It might have felt a bit cramped and claustrophobic but for the windows and pleasant balcony, which overlooked the fields towards town. But, on the whole, it was fine for our 3-night stay. The pool in the hotel is very good – but beware the strictly observed times when children are allowed in. The steam room is good too – I liked the soothing music and ever-changing ceiling lights. I didn't use the gym, but it seemed pretty busy each night while we were there. We would be happy to stay in the hotel again.

"Hotel exceeded our expectations."

4
09/11/2016

Our reception was friendly and helpful (very welcome after a 7 hour drive), and our accommodation was roomy and clean with an excellent view out over the gardens. The bathroom was clean and plenty of hot water and all the toiletries you would need. In the bedroom there was a plentiful supply of tea and coffee making ingredients. We would stay here again and thoroughly recommend the restaurant for both choice, quality and service.

"Comfortable stay out of town"

4
07/11/2016

Visited Castle Green en route to a family wedding. I read some info which said that the hotel was voted Best Best Western hotel in the uk and had recently had a refit. The check in was smooth and welcoming and our room was just off the Reception area but wasn't noisy. Rooms comfortable with garden views and lovely bed added to a relaxing overnight. The gym is crowded but adequate and the pool a nice addition to have a dip in after a workout. The food choice in the restaurants were either v fancy or basic fare and I struggled to find something tempting. I had the prawn and salmon salad which was average lots of lettuce pre dressed and masses of red onion. My husband had a salt beef sandwich in the bar. Again passable but not amazing. The hotel is out of town in pretty surroundings although the Reception area by the door could be tidier, there is a smoking area there and some sad looking topiary which doesn't greet your eyes terribly well. You may need to think about dinner reservations if you aren't venturing out. Alexanders was full at 7.30 pm with a 45 min wait on a Thursday night. Breakfast is a buffet affair you can order eggs, kippers etc so i found out afterwards. Breakfast staff didn't tell is about what was being offered aside from the buffet which was a shame as i love poachers! In summary, comfortable and cosy bedrooms with pleasant staff on hand, but do your home work on dining options at night.

"Stop over"

4
06/11/2016

Stopped over in the hotel on the way to Scotland and had a fabulous time. Excellent rooms, comfortable lounge, roaring Fire, David on reception was fab and what can we say about Brandon Finch- he was amazing making us feel so special and went over and above to make our stay memorable. Will stay again

"An amazing hotel"

5
04/11/2016

A very nice place, the room was small but nice, clean, and had everything you could want, including a safe, the swimming pool was great we used it every day, the staff were all friendly and willing to help with anything. We ate in the bar and the restaurant and all the food was amazing, the breakfast had a huge choice and was all very nice, not cheap but worth every penny, the surrounding area is very nice with plenty to do. We are looking forward to going back.

"Maids are quite noisy! "

4
01/11/2016

My partner and I stayed here for two nights. Reception we're welcoming when we arrived, and the food was lovely in the pub restaurant. We had room service which again, was excellent. The only small complaint would be that the maids were very noisy early in the morning, there seemed to be a lot of crashing around which woke us up both mornings. Apart from that we would stay here again!

"A very disappointing evening meal"

2
30/10/2016

We have stayed at this hotel in the past and found it satisfactory, but just stopping by for dinner was very disappointing. For a four star hotel, it would have been better if the dining room had been a bit warmer, the food a bit more interesting [I never like small portions on huge plates], and the delays shorter. We waited for 45 minutes after our starters before the main course arrived, and none of the staff seemed to notice or apologise

"Amazing"

5
29/10/2016

Staff fab happy and helpful Rooms spotless along with the rest of the hotel and grounds Excellent facilities pool spa and beauty spa restaurant food amazing with 3 restaurants to choose from Had such a fab time we booked for next year Child / wheelchair friendly Recommend to anyone

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Many thanks for your 5* review. We look forward to welcoming you back to the hotel. Ben Mayou

"Highly reccomend"

5
28/10/2016

Fantastic staff. Clean and inviting. Breakfast is of a very high standard. Also Nice views when having breakfast. Good choices and lovely local produce. You won't be disappointed if you choose this hotel.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
We hope to see you again very soon! Ben Mayou

"Ahll be back !"

5
27/10/2016

Stayed for 2 night break and thoroughly enjoyed the experience. The whole place was spotless, food was great and the staff couldn't have been anymore helful. Liesure Pool area needs a little bit more lightening up as it looks a wee bit dull, but thats just my own observance. Stayed at this hotel a few years back but since then its had a real good facelift. No complaints and as Arnie says..Ahll be Back !

"Good overnight stay"

4
19/10/2016

We stayed overnight on our way to Scotland. We booked a garden view room which was lovely though small. It was also quite hot in the room. The bed was comfortable and we slept well. Breakfast was buffet and very nice, lots of choice of local produce and was well cooked. The grounds and location are lovely and we would stay again.

"Two away days"

5
19/10/2016

Very nice room 169 but quite a walk from reception. Plenty of choice though. Lovely situation in parkland.Plenty of parking. Good breakfasts and very pleasant staff.Pool and gymnasium looked immaculate.

"Excellent in every way"

5
18/10/2016

We have stayed at Castle Green many times and it never fails to amaze me,there is nothing I can fault with this hotel,the food is excellent,the staff are wonderful,all bedrooms are furnished to a high degree and the views from the hotel are superb,and to top all that there is a pub in the grounds (Alexander's) where you can purchase bar snacks or an evening meal.

"Great rooms, service, food"

5
17/10/2016

I was going to take off a point because the family room situation is not ideal and is much better at other hotels. However, I have always had such good experiences at the Castle Green, it makes up for the slightly annoying family room situation. I highly recommend this place, but if you are travelling with more than one child, there aren't any connecting rooms, and although big, the family room doesn't really have a good separate area for kids.

"A family break"

4
17/10/2016

After a long journey we were greeted and made to feel welcome at reception. The rooms were warm and clean. We had a fabulous view across the valley and the sunset that evening We dined in Alexanders, I would recommend the lamb shoulder it was beautiful, my wife enjoyed the fish pie and I would try that next time up there if it is still available Breakfast was excellent, service friendly even if the chef was a bit grumpy as he had to make scrambled egg for two of us. We ate in the main restaurant that night and it was good again, chateabriand was great but the sirloin not the best I have eaten but certainly not the worst. On the last evening we opted for the restaurant again and we had four empty plates again at the end, pork chop being ??. Will be back?? Only downside was that the leisure facilities were closed for two days of our stay.

"Wonderful hotel in beautiful location"

4
15/10/2016

Before booking our trip to the Lake District, we considered staying in a cheaper hotel much nearer the town, but are so glad we didn't. This hotel is a mile or more from Kendal, so not a short stroll to the shops, but it is great if you want to be at peace and surrounded by lovely countryside. The hotel itself is an attractive building in beautiful grounds with lots of car parking below. We parked at reception to unload and then parked in the bottom car park - no problem at all. The reception staff were welcoming and friendly. Our room was at the back of the hotel, which meant it was quiet and peaceful. It wasn't a big room, but had a good sized bed with table and chairs, a desk, TV and plenty of hanging and drawer space. The only let down was the bathroom. It was immaculately clean and the toiletries were nice, but the shower was one of the smallest I have seen. This is not a problem in the sense that we are not big people, but I am short and the shower head was up so high and could not be adjusted! There was no bath. We ate in the adjacent Alexander's bar on two nights and in the hotel on the other, and the food was excellent and good value. The staff were polite, friendly and knowledgeable about what was on the menu. Breakfast was an excellent experience: nice tables and chairs with tea and toast brought to the table and a wide variety of fruit, yogurt, cereals, breads, croissants and pastries. I noticed that the yogurts were from Little Town Dairy (very Beatrix Potter!) so it is good to see that the hotel is using local produce. Butter was on little dishes, not wrapped in foil and we had individual jam, marmalade and honey pots. My husband had the cooked fare and said this was good. The breakfast staff were again polite, well organised and efficient. On one morning we had a table by the window and could look out at the grounds, which are well kept, with mature trees and shrubs. This is a lovely hotel and I wished we could have stayed longer. I would certainly stay here again, but would investigate booking a room with a bath or at least a larger shower cubicle with an adjustable shower head!

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
What a comprehensive review! Staying with us for a few days has allowed you to fully appreciate everything we have to offer. We always recommend booking directly with us at the hotel as this allows the Reception team to discuss room preferences at the reservation stage. We hope to see you again next time you are visiting the area. Ben Mayou

"Nice place"

4
14/10/2016

Stayed here recently on a business trip. Rooms were nicely update and clean, although a bit on the small side. The bed and pillows were quite comfortable. Bathroom was small too but nicely appointed. Staff was excellent and enjoyed a nice dinner at the adjoining pub. They also offered a very nice breakfast in the morning. Highly recommend.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Thank you for your review. We aim to make up for the size with quality fittings and products complimented by excellent service from the team. We do also have spacious Executive rooms available for an upgrade of just £60 per night. Ben Mayou

"Pleasant comfortable stay"

4
14/10/2016

Stayed here for 3 nights on business. Check in relatively quick. Bit of a trek to bedroom...not served by lift in this part of the hotel. Ok for me with a fairly light case but difficult to negotiate heavy fire doors at the same time. Might cause a problem for less agile guests. Room clean and comfortable. Good quality bedding. Surprised to find that window wasn't double glazed. Quite old frames and not fitting very well which caused draughts and could hear the rooks cawing at night which did nothing to enhance sleep quality. Room was cold even with heater which was not that effective. Good quality toiletries in bathroom. Powerful overhead shower. Only had a bath towel in room so had to ring reception for a hand towel but this was quickly delivered to room. Hairdryer needs replacing...only one heat and far too hot. Free wifi, but a bit slow in bedroom. Excellent food in dining room at both breakfast and dinner. Good choice from menu and food quickly served and was of high quality. All in all a comfortable stay and would visit again if in the area.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Many thanks for your constructive review. We do offer luggage assistance and aim to ensure we allocate rooms closer to reception for the less agile. The heating settings can sometimes be a little tricky to navigate but this can easily be resolved by calling down to Reception. We have a large clamour of Rooks who nest in the trees behind the hotel. They tend to make a real racket every evening at dusk but quickly settle down for the night. The joys of being in the country!! It was great to read that overall you enjoyed your stay and that you would return in the future. Ben Mayou

"Good Hotel Parking a challenge"

4
14/10/2016

This hotel has a large car park on 3 levels and I recommend that you unload at the reception before parking. If you require a disabled space then talk to the hotel when booking. Not many disabled spaces for a hotel of this size.If you have to park on the lower level then just hope its not raining. The hotel is good, restaurant excellent, dinner good and breakfast very good.Staff are lovely and well trained. My only reason fro 4 stars is the parking issue and I believe the hotel can provide more disabled parking spaces.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Being located on a hillside the hotel and car parking is set over a few different levels. As you mention in your review we do encourage guests to drive right upto the front door of the hotel to unload luggage before finding the nearest parking space. (In the event of poor weather we do have umbrellas available to avoid getting wet) We hope to be able to welcome you back to the hotel again. Ben Mayou

"Excellent"

5
10/10/2016

Stayed for a long weekend at the end of September and the hotel fitted the bill for us perfectly. The reception bar and restaurant area were spacious and friendly. All of the staff are incredibly friendly and nothing seemed too much trouble for them. Breakfast was amazing with all you could ask for and always served with a smile. Our room was small but perfectly adequate, the bathroom was great with an amazing shower, however the toilet was a bit close to the opposite wall. Overall this hotel is lovely and an ideal few days away in the Lake District.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Thank you for your lovely review. We do still have a handful of rooms left for our New Years Eve celebrations so if you are considering where to see in 2017 and looking for an excuse to return then look no further! Further details can be found on our website. Ben Mayou

"Excellent stay in Kendal."

5
10/10/2016

We have stayed here many times over the last 14 years and never yet been disappointed. The food is to die for and the staff cannot do enough to make the stay memorable. I have always said that we would never stay anywhere else in the area.

"Excellent Hotel"

5
09/10/2016

Top quality hotel, staff hard working, nothing too much trouble for my daughters wedding, great venue, brilliant gardens for wedding photos, superb food. Rooms were clean, tidy and well kept. Great views of Kendal. Well worth a visit.

"Excellent"

5
09/10/2016

The staff and the hotel accommodation was very good, the food was also excellent. The leisure facility & pool area were also very good. Overall a fantastic experience, and enjoyable stay in lovely surroundings....and the sun was shining!!!!

"Our wedding day"

5
06/10/2016

We got married here in July, from start to finish through the booking process to checking out the day after our wedding every single member of staff was amazing. The breakfast was beautiful both mornings and the day after our wedding we went for breakfast and a just married balloon was brought to our table which made it extra special! The food for our wedding breakfast was beautiful and everyone commented on how perfect everything was!

"Good venue, good food"

5
05/10/2016

Our daughters had bought us this weekend away at Castle Green for our 40th wedding anniversary. we had a very enjoyable time here, staff where friendly and helpful. The food was excellent, and drinks reasonable priced. A very clean well kept hotel with excellent gardens. Within a 25 minutes walk to Kendal with nice views.Steep in places if you have difficulty walking but not a bad walk at all. This is a busy venue for meals so would always book in advance. We had bed breakfast and evening meals, never disappointed, always well prepared dishes. With good service, well attended to with nice staff always on hand to help if required. We would definitely go back.

"Outstanding"

5
01/10/2016

Very beautiful settings and spacious bedroom good food good entertainment and very professional staff..would recommend this hotel. As w arrived it was flawless check in and our room was on the ground floor as we had chosen. Reception staff was pleasant too. We felt as if we were at home away from home.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Thank you for sharing your experience. Hopefully it will encourage others to visit for the first time!

"Friends wedding at Castle Green"

5
01/10/2016

What gives this place the edge is the lovely views you get on the balcony leading from the venues function room. The surrounding area is very beautiful a lovely place to take a few wedding photos for sure. The food we received on the wedding day was really nice. My main, Beef with seasonal veg and a mushroom sauce was cooked to perfection. The sticky toffee pudding that followed was also very moreish. The staff were attentive and helpful, very organised service throughout the day! A very nice venue for the wedding service and also the night do afterwards. If go back to one of their events or even just for a meal in the restaurant. 5/5!

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Many thanks for your positive review. Both our Greenhouse Restaurant and Alexanders are available to non residents for evening meals. I would however recommend making a reservation in advance to be sure of getting a table.

"Wedding weekend"

5
30/09/2016

We got married at the castle green hotel in September...from beginning to end the staff were superb. So helpful, friendly and nothing was too much trouble. They made all our guests feel welcome. All the little extra touches were lovely especially the toast! Lol. Would recommend this hotel to anyone looking for a lovely break or a venue for a special occasion.....

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
It was lovely to meet you both during your time at the hotel and to be involved in your special day. Best wishes from all the team at Castle Green x

"Short Stop One Night Only"

5
28/09/2016

From making the telephone booking, through to arrival, dining and check-out the staff could not have been more welcoming and helpful. The food in the restaurant was well prepared and very nicely presented, there was a good wine list at sensible prices. There were facilities at the hotel which we did not have time to use, but would have been great for a longer stay. For me there is no such thing as a bad location in the Lake District but this hotel is particularly week placed with easy access from the motorway and subsequently into Kendal itself. Will definitely return.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
We have a fantastic team here at Castle Green who pride themselves on offering a warm friendly Cumbrian welcome! Best rates are guaranteed when booked directly with us via our website or by calling 01539 734000 Ben Mayou

"Service with a smile!"

5
27/09/2016

We have made this our regular stop-over when we make a trip down south. It is a wonderful hotel with excellent service and accommodation. We are so glad we found this gem. The staff have the knack of making ordinary people feel special in the thoughtful ways they offer help and service. It is evident that the staff training is of a very high standard and staff all seem really happy and proud of their hotel. Rightly so. The rooms are comfortable. We have been in several different rooms and all have been very satisfactory regarding space and bed comfort. The Greenhouse restaurant offers a wide selection and the meals are above usual hotel standard. Breakfasts are plentiful and tasty with locally sourced produce.

Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review
Thank you for reviewing your most recent stay. We look forward to seeing you again soon Ben Mayou

"dietary needs"

5
26/09/2016

i attended a weekend bridge congress having very recently started a FODMAP exclusion diet. at short notice, i requested a lunch on both days that catered for my special requirements. the catering staff were brilliant, nothing was too much trouble. sandwiches were delicious but the cakes were beyond scrumptious. well done everone

"Lovely hotel and location"

4
26/09/2016

Beautiful location and lively hotel. Some of the decor is a bit dated but fine. Really clean. Staff couldn't do enough for you. Leisure facilities were good but not brilliant. Great place for a function or wedding.

"Outstanding "

5
25/09/2016

Our stay at the Castle Green hotel was outstanding. We was staying at the Castle Green Hotel for a wedding which happened in the hotel. The staff who was with us all night were amazing. Staff were very polite and helpful all through out visit. Rooms were spotless (Credit to the cleaners) Comfortable beds. Breakfast was delicious (lots of choice.) Overall a pleasant stay, we will be returning.

"JG"

5
24/09/2016

Lovely hotel. Staff are very friendly professional and helpful. Rooms clean and spacious. Housekeeping of the room superb. Food in the hotel is top class. Nice pool, no jacuzzi which is s shame, however gym staff brilliant and friendly. Would stay at this hotel again. Book direct with the hotel for best rates.

"disappointing service"

3
24/09/2016

Common areas such as restaurant and bar nice but the room itself was very dated (but clean). On arrival I was told it was only booked as a single occupancy so it would be more than I expected, plus I needed to add another breakfast. Not the hotels fault apparently, but a common problem using well known booking site. No apologies just that's how it is! The next morning we didn't receive the paper requested and only one of us had breakfast. Not possible to refund breakfast which is probably fair but no apology for not getting the paper, just stated it hadn't been charged. Final straw the taxi we ordered via reception didn't arrive! Wouldn't recommend..

"Great hotel "

5
22/09/2016

Stayed at this hotel to visit the lake district and didn't want to stay in the touristy areas. Very nice clean comfortable hotel on the outskirts of kendal but in easy reach of the lakes. Fantastic breakfast but the real suprise was the pub in the grounds serving local ales and good food. Recommend this hotel.

"Great hotel"

4
22/09/2016

Stayed here for an overnight. Room had been recently modified and though a little on the small side was very beautiful. Excellent shower in the bathroom. Breakfast was very very good indeed and the hotel was quiet during the night. Slept very well on comfortable bed. Would definitely return.

"70th Birthday"

5
20/09/2016

They made my weekend for me and my family so very special. Food in the Alexander pub was excellent even for the fussy eaters. Rooms were ready early and check out 11-12 which is ample to have breakfast and pack.

"Overpriced, average hotel"

3
19/09/2016

We chose this hotel as it was walking distance to Kendal (a good 25 minute walk but perfectly doable). That is the only real positive I can think of to say about the hotel. If the hotel was budget price then I may have been more forgiving but unfortunately the £130 a night we paid was too high for what you actually get (no breakfast included either). We were given a very tiny room that was situated 2 rooms away from reception. I knew I should have asked to be moved but I thought that I would buy earplugs just in case and give it a chance. Let's just say that the earplugs only managed to drown out a small amount of the noise from the corridor and reception area. The doors have nothing sound proof about them. I had asked for an upper story room in my booking.com booking but this was clearly ignored. When we arrived in the room I found dirty cups on our tea/coffee tray. We just washed them ourselves as the housekeeping had restocked the tea and coffee but I wasn't very pleased. I wanted to mention it to reception but me and my husband agreed that it wasn't really worth the hassle. I wanted to use the spa but unfortunately it had been fully booked 48 hours in advance which was disappointing. Not the hotel's fault but guests should keep this in mind. Maybe I had too high hopes for this hotel. It would be fine for one night (away from the main reception!) but as a nice lakes getaway it doesn't cut the mustard.

"Lovely stay again!"

5
18/09/2016

Second stay here this year and not dissapointed. My favourite thing is Alexanders restaurant on site. The food and service are second to none. The rooms are nice and bed comfortable. The breakfast lovely in the restaurant with great views across the green at the front of the hotel

"Wedding"

5
18/09/2016

Stayed here for one night after we attended a wedding reception at the hotel. Everything was very good, the wedding do was excellent, the staff attentive and the package that the couple chose for their guests was one of the best we have seen at a wedding. Canapes and drinks were flowing, the wedding breakfast plentiful. The room we had was small but very clean, modern and with everything you could want. Free water in the room plus tea and coffee facilities. Breakfast was very nice, full english buffet that was cooked fresh in front of you. Check in and check out was pleasant, would recommend.

"Relaxing"

5
15/09/2016

We stayed at the castle green hotel for two nights , on araival we were dealt with speedily and efficiently . Our room was clean and supplied with tea and coffee for us to use . TV , hair dryer were there my wife asked if she could have a fan to use it was brought to the room in no time at all. I would recommend the breakfast to anyone , full English or cereal's were all there .

"Don't expect dinner"

5
13/09/2016

Lovely hotel, we stayed 5 days, but could only manage a meal in the restaurant once. The hotel is geared up for functions of which there were two whilst we stayed. We tried to book the restaurant 24 hours ahead but it was fully booked.

"Weekend break"

5
13/09/2016

We had previously stayed at this hotel some years ago for a family wedding, it was good then and is now even better. The rooms are tastefully furnished, spotlessly clean and very comfortable. The staff were extremely pleasant and helpful, always smiling and always greeting guests with a friendly word and smile. The location is beautiful, our room overlooked the gorgeous gardens and we even had a small furnished balcony. The restaurant was also lovely and the food was excellent. This also overlooks the gardens if you're lucky enough to get a window table. (We were).

"Short stay at a great hotel"

5
12/09/2016

Stayed over whilst taking a course in town, the location is great on the outskirts. The hotel is spotless and the rooms very well equipped and a comfy bed. Food int he bar was great and a good selection of ales. Overall a very nice stay in a nice hotel, staff service was great, thanks.

"Leisure Club Bonus"

4
11/09/2016

We stayed here as part of a stopover during a week of touring. We selected the location as it was walking distance into Kendal. Part of the Best Western group we were looking for hotel of a decent standard and reasonably priced. We achieved this and more with this hotel. The rooms were spotlessly clean and comfortable, with coffee making facilities etc, and we had the added benefit of access to a leisure club with a very pleasant swimming pool and steam room to enjoy. Such amenities are rare within this price range. We did not eat here but chose to walk into Kendal and find a restaurant there but the hotel restaurant looked inviting and there is a separate eaterie and bar adjoining but still part of the hotel. This looked as though it was well attended by locals ( always a good sign I think!) For a mid price ranged hotel this is a bargain with the added benefit of a leisure club and friendly helpful staff.

"warm and generous welcome at the Castle Green"

4
08/09/2016

We have not stayed here for some years but what a pleasant surprise from the welcome, the room, the gym, swimming pool and finally the most excellent Alexander's restaurant where we initially were served local 'Swan Blonde' beer by the most knowledgeable barman Chris Winfield ( encyclopaedic re local Cumbrian ales) and then had an excellent meal overseen by the assistant manager Chris Mealor...when a bit unsure re what to eat Mr Mealor even brought us a tiny sample of a course on the menu to aid mind making-up...these are staff to be proud of...well done the Castle Green Hotel!

"well worth a visit"

5
08/09/2016

the green house restaurant is well worth a visit. we had afternoon tea on one day and and evening meal on the next. the service was attentive and friendly. The food wonderful. As wheelchair user i could not stay at the hotel because their disabled rooms do not have a wet room shower. Access to the whole site is difficult because it is set on a hill. However every effort has been made to accommodate disabled visitors. Disabled parking is strictly monitored so be sure to display your badge

"Delicious Afternoon Tea"

5
08/09/2016

Tasty sandwiches, mini wrap, warm savoury muffin, hot scone and interesting selection of delicious cakes. Good list of teas to choose from. Great views from the restaurant. Nothing was too much trouble for the waiter, who was very attentive without being intrusive. I defy anyone to eat it all!

"Best Western Castle Green Hotel,"

4
07/09/2016

Stayed for 2 nights to celebrate 31st wedding anniversary and a wedding. Pleasant hotel, great staff, good food. Marred by a small swimming pool and lack of a sauna. WRT VFM maybe a little pricey based on the facilities, but the surroundings and locality of Kendal town made it worth it.

"Nice for an overnight"

3
06/09/2016

Stayed with work overnight. Car park a little confusing as there are 3, ended up in the middle one which was a slight pain as had to carry case up a few steps. Welcome was friendly and staff were helpful. First impressions were good, large room, neutral colours, large bed. Swimming pool nice (slightly marred by the ladies who used it to sit at the end nattering for over an hour whilst the rest of us did lengths - it wasn't big enough for both) and the steam room very comfortable. Reason for 3 stars - very creaky could hear everyone walking around and had a rubbish nights sleep. The breakfast toast was burnt and the shower wasn't great and the water was only just hot. Need to watch the windows as not sure how much privacy there is.

"lazy getaway"

5
06/09/2016

We had a really relaxing stay at this hotel: the grounds were fabulous and the staff were all very welcoming, from the reception to the dining staff. Nothing was too much trouble. My partner was more than happy with the delicacies on the taster menu. The food was lovely. I would've preferred a room with a view because the gardens were beautifully maintained, however; seeing as though we booked this at the last minute, it was understandable that this would be a big 'ask'. On the basis of our experience, we have booked to stay here for New Year. Looking forward to another relaxing stay. Would be great if we had a room with a view!

"Great views at the gateway to the Lakes"

4
04/09/2016

The Castle Green is set in lovely grounds, and although a large hotel the public rooms are comfortable and are not 'institutional'. The bedrooms are good-sized with with a firm mattress on the bed (a real plus for me) and the bathrooms are modern with excellent bath/showers. There are options for eating in either the restaurant or in Alexanders pub in the grounds. We choose the pub which has a good range of draft beers and generous sized main courses. Breakfast choices in the main restaurant are excellent. Finally we were really well looked after by the very friendly and helpful staff. One of the pluses for booking the Castle Green is that because it's not in the National Park you do not have to book two nights which is often the case in the Lakes. Would definitely stay again!

"Not the place if you want peace and quiet"

2
04/09/2016

We booked for a relaxing country break, and we're looking for a country hotel with leisure facilities, akin to Slaley Hall. This isn't that. The setting is impressive, overlooking Kendal, and is well signposted. Just as well, as the website hides the postcode so well I needed to retrieve my booking confirmation email to find it. We were in room 123, over looking the gardens. Also on the noisiest corridor in Christendom. The room is tiny and so poorly soundproofed that every conversation passing by can be heard, not to mention the hairdryer running in the next door room. We booked directly, and there were mentions of perks of doing this on the email and door key, but I'm yet to be advised of these on check-in. Breakfast was included in our rate, service was excellent and quality was good. We paid £168 for one night's bed and breakfast and I feel this was too high for the quality and size of the room and the service we received. We are yet to use the leisure facilities, as there were no robes in the room and (just like the 'direct booking perks') the receptionist staff made no mention of how we could access these facilities on check-in. Disappointingly expensive stay.

"Fantastic friendly Hotel"

5
04/09/2016

Castle green is a top notch hotel . Clean ,friendly good food great staff and fantastic facilities . The rooms were well appointed with a safe , hairdryer ,tea and coffee ,bottled water ,and complimentary biscuits . Food was superb . Breakfast buffet had a great choice and the food in the pub was top notch .

"Fantastic wedding celebration"

5
03/09/2016

I knew from the moment I walked into the Castle Green over a year ago without an appointment and just hoping for a quick show around the hotel that this was the place I had to get married. Nicola was amazing, considering I had no appointment she spent over an hour going through all the wedding packages and showing me round the hotel - the kind of customer service you want on your special day. Over the next year the wedding team were amazing, answering my constant emails, queries and changes I wanted to make with no hassle. The day itself (2nd September) ran perfectly with Christine hosting. The weather stayed lovely for us and we managed to get married outside in the gazebo which was just perfect. We made full use of the beautiful gardens for our wedding photos. The food was amazing, everyone commented on how beautiful it was and how full they were! Bar staff were wonderful, everyone rallied round to make sure I could just relax and enjoy my day and the guests had a wonderful time. Lovely surprise of an upgrade to the executive suite and a bottle of Prosecco on ice and a box of chocolates on our return to the room - little touches that make such a huge difference. I would not hesitate to recommend this hotel for a wedding or just a night's stay, you cannot fault any of the staff here, everyone always has a smile on their face and are genuinely happy to help. Thank you for our special day :)

"Great service- small portions"

4
03/09/2016

Overall the service was excellent! The waiters made sure our food was ordered quickly and efficiently. The food came relatively quick the only issue I would say is the portions of the food were relatively low to the amount paid but overall great job !

"Another great stay. "

5
03/09/2016

This place is excellent. We have been countless times and always enjoy our stay. We take advantage of a fabulous offer of dinner, bed and breakfast for £110 per couple. I hesitate to say that as I do not want it to become so popular that we can't make a reservation!! We enjoyed fabulous weather sitting in the garden and a lovely meal in the evening. Service was a little slower than usual on this occasion. There seemed to be new staff working amongst the "regulars." A little more experience and training and I'm sure they will become as adept as their mentors. (Brushing crumbs off the breakfast table with his hands is an example of the tweaks the young waiter needs to improve his service.) However, the friendliness of everyone, the good value for money, beautiful surroundings and ease of access for us means that this remains one of our favourite hotels. Thank you Castle Green. See you next time!

"Our fantastic wedding"

5
01/09/2016

We married here on August 16th 2016. I stayed in 139, prior to our wedding. The ceremony was conducted in the Gazebo. We had an outstanding day. The sun shone down on us as we said our vows. Then we had bucks fizz. The wedding breakfast was delicious. We opted for hand-tossed prawn salad, main of chicken, mash and roast potatoes, parsnips and buttered veg. Dessert was sticky toffee and ice cream. We had coffee/ tea and chocolates. Then the wedding cake. We regularly visit Castle Green and the food was brilliant as always. The new patio furniture was fun to sit on and soak up the rays. We held the wedding breakfast in the Kendal suite that allows a more private wedding area outdoors. The flowers were beautiful and were included in the package. Also included was: - Music Seat covers and sashes Food Reception drinks Room and gazebo hire Executive suite room. Chair covers in gazebo Christine hosted our wedding. Our guests had a lovely day. Thank you, Mr and Mrs R Dean

"A First class hotel... Very competitively priced"

5
31/08/2016

A lovely hotel set above Kendal in beautiful grounds...Staff were friendly, helpful and quick to respond to requests. Breakfast choice was great and whilst I didn't have the opportunity to use the Pool or Gym facilities this time around, they were excellent according to other guests. I would certainly return for a family weekend.

"Fabulous Hotel"

5
31/08/2016

Everthing about the hotel was great. The staff were excellent and could not do enough for you. We ate in the greenhouse Restaurant and Alexander's and the food was excellent. Joanne in Alexander's was extra nice. The cleanliness and facilities were top notch

"First class hotel and friendly staff"

5
30/08/2016

Stayed for 2 nights for a family wedding. Very friendly and efficient staff, clean rooms, perhaps a little small but OK. Pleasant grounds and very well situated for Kendal and the Lakes. Breakfast good but only had one bar meal and this was reasonably priced. Didn't use the leisure facilities. Overall impression is that this hotel is welcoming and deserves its 4 stars.

"wonderful"

5
30/08/2016

enjoyed a nights stay here on the travel down the country, staff only too happy to help fantastic views to countryside.my room was spacious comfortable and clean.Meal in green room was stunning thoroughly enjoyed.

"Birthday party"

5
28/08/2016

We organised my 70th Birthday party at the hotel. My family of 13 ranged from myself 70 to our granddaughter 9 months. The staff organised our dinner party in full view of the kitchen in the main restaurant which was excellent this enabled the children to have an interest whilst the dinner were served. The staff were excellent from the manager to the ladies doing the cleaning of the rooms leaving me a little gift for my birthday. Wonderful food wonderful service and very good amenities.Thank you all.

"Little gem in Kendall"

5
28/08/2016

We arrived by car and the hotel was easy to spot. There was plenty of parking, though there are are steps to get to the reception from the main parking area(for disabled/senior access, drive them all the way up to main entrance). The view from the bar is outstanding, over looking a lovely green meadow. The rooms were quite comfortable. It was very hot when we arrived but had table fans provided in our rooms. The best part was breakfast, which I would rate as outstanding! We did have some issues with the service as my custom order took 45 mins to arrive and they were very busy. But the staff was helpful and apologetic. It is accessible to all the touristy areas around. there is a small walk uphill from the hotel which we enjoyed doing after our breakfast. Overall a very nice experience and worth the money spent.

"Recommend this hotel"

5
27/08/2016

We had a 2 night stay here mid Aug. Room was spotless, lovely view, staff so friendly. Breakfast good selection, we also had an evening meal in the green room which was lovely. Nice 2nd meal in the hotels pub, Alexanders. Would definitely recommend a stay here.

"A good place to stay and good staff"

5
27/08/2016

Just back from an overnight stop to attend a wedding reception. Complicated arrival as with we had a little family emergency so we had to at first cancel, then a day later realised we could attend so contacted the hotel to rebook. Very helpful and sorted us out and kept the same rate, much appreciated. A good night was had by all, bar staff excellent and a good hearty breakfast to set us on our way today. Well done to all staff, would recommend the place and I know our friends who were married there had a great day too

"Terrific place to stay"

5
24/08/2016

Set in a beautiful location with well tended grounds. The staff are happy, friendly and willing to assist. The rooms are very clean and with good views. Great selection of breakfast food. recommend this hotel.

"Perfect"

5
24/08/2016

We stayed for one night only(wish it could've been more). Very impressed with the standard of the room. Called Reception for an ironing board and this was brought in less than 5 minutes.Went and had a drink at Alexander's next door on a beautiful sunny day with amazing views. The breakfast next day was exceptional. Very kind waiter insisted we wait 2 minutes so he could prepare a table with a view of the beautiful gardens. Good quality breakfast with a good variety of choice. Would certainly recommend this hotel to family & friends.

"Parting is such sweet sorrow."

5
23/08/2016

Another family gathering,20 in all, for a 50th. First night Alexander's for dinner,second night The Greenhouse.Having stayed in many hotels this hotel is up there with the very best in terms of service,comfort,food and sheer friendliness. The standard of food in both restaurants was first class.Perhaps a special mention for the breakfast chef and staff making sure everything worked well at a very busy time with food of a high quality ( no skimping). We were looked after by the same head- waiter/manager at both dinners whose attention to detail could not be faulted.Wine list spot on and not over the top (they even had Guinness on tap at the pub ( see previous review). The absolute gem however was Ben our overall manager. Nothing was too much trouble with a lovely sense of humour ( which he needed with us). All 20 aged from 2 to 70 something were effusive in their praise of the reception staff and their warm efficiency right through to the Spa team

"castle green visit"

4
22/08/2016

attended function on Saturday night room rather dark and a little old fashioned and up steps which didn't suit the older folk. food quality good and service excellent. hotel rooms rather smaller then expected for the price paid. nice to have children seated separately with their own menu.

"Holiday"

5
20/08/2016

Excellent hotel. Exceptional friendly staff. Superb food in Alexander's and Cumbrian breakfast to die for with all locally sourced ingredients. We will definitely be back. Hotel is in beautiful setting with walks direct from door but close enough to Kendal if you feel like eating elsewhere

"Great wedding venue"

4
18/08/2016

I recently stayed at the Castle Green Hotel while attending a wedding and it proved to be a perfect venue for such an event - even the sun came out as photos were being taken! It was a Humanist ceremony which took place in a suitably decorated suite, while the meal and evening reception/disco etc took place in two other separate suites within the hotel. Anyone thinking of holding a wedding here should also be aware that the hotel is surrounded by beautifully maintained gardens which make a superb backdrop for wedding photos. My wife and I stayed for 2 nights and thoroughly enjoyed our visit. There is a very nice dining room where we ate on the first evening and were impressed by the range of choices available on the menu. We dined with 2 other couples and we were all impressed by the quality of the food albeit that the service was a bit on the slow side! The hotel has a well-equipped gym and a good sized swimming pool; we used the latter but found the water to be overly chlorinated - use goggles if you have them! Overall we were very impressed by the hotel and consider it offers good value for money; it is also an ideal base for exploring the Lake District.

"A great spot"

5
17/08/2016

This is a wonderful hotel, spotlessly clean, friendly staff in a great location 20 minute walk from the centre of Kendal. The number of staff, both waiting staff and cleaning staff, ensure the smooth running of the hotel. Tables at breakfast are cleared immediately by an extremely efficient group - at no time did we have to wait for a table, even when the hotel was fully booked. I would highly recommend this hotel - we'll be back!

"Lovely experience"

5
13/08/2016

On our arrival we were dismayed to be faced with a long flight of steps up to reception, this was a big problem for my husband. A very helpful guest carried my case up the steps and directed us to drive further round in order to avoid the steps...a life saver. This was a very good hotel with friendly and very helpful staff, excellent restaurant and very comfortable and accessible rooms.

"Excellent stay in a lovely hotel"

5
12/08/2016

This was our second visit to the Castle Green Hotel. The first was several years ago and we enjoyed it then. It has been refurbished since and is really lovely, stylish decor and well appointed rooms. All the staff were friendly and helpful. We had lunch in Alexanders, only a sandwich but is was very tasty and had a lovely view from our table in the window. We ate in the restaurant in the evening and had a gorgeous meal. The lamb was the nicest I have had, pink, tender and really delicious and service was excellent. A lovely hot breakfast set us up for the day, although we were sorry to leave. Couldn't fault it, we will return.

"Nice hotel"

3
11/08/2016

I stayed here with my husband and a large group of fellow bike riders, the room was lovely very comfortable bed and plump pillows, the staff were very nice and helpful, the breakfast was lovely but I have to be honest..I ordered a vegetable lasagna for my evening meal and I have definitely had better I think It was overly microwaved the starter was greasy my husband also says he wasn't impressed with the food. But other than that a pleasant stay.

"Planning a Return Already"

5
11/08/2016

Stayed here with my partner on the Sunday Spice offer and we are already thinking about when to go back. The hotel is set in beautiful grounds. The staff we're very friendly and helpful. Our room was modern and although small, it was decorated and cleaned to a very high standard. We ate in the Greenhouse for our evening meal and every course was exceptional, again staff we're excellent. Breakfast was buffet style and very good – filled us up!

"Very Helpful Staff"

5
09/08/2016

I contacted the reception to arrange extra surprise gifts for my daughters room, ahead of her arrival. The staff were very pleasant and helpful and arranged everything as I wanted it. Flowers, champagne, spa gift voucher and balloons. The executive room had lovely views and was very clean.

"James & Tara Wedding 08/08/2016"

5
09/08/2016

This was our special day and the entire team at Castle Green made it so so easy! from top to bottom ground staff - management made this a really enjoyable day as was completely seamless. The hotel staff catered for our every need and were all so professional yet friendly at all times. I would certainly recommend any type of stay at Castle Green. Thanks for making our special day so easy. James & Tara

"Fur coat and no...."

2
08/08/2016

ok I'll start with the good bits, won't take long. The view. Lovely. Similar to the view you can get by walking out of many a Lakeland hotel round Kendal, but yes, it is nice. So,well done you for finding a nice hill to put your hotel on. Right, now that's out of the way. Why did I drop multiple hundreds of pounds (half way to a grand) on two 'Prxxxer xxn' quality rooms, out of town, rendering me at your disposal to empty the rest of my wallet on your mediocre fayre? 7 POUNDS for a glass of Rioja out of a bottle of 4 quid wine from Tesco? Food.. yes, its available. Yes, its right out of the fryers, you know, the ones they have in places like Brxxxrs Fxxre. Righto.. Breakfast. Did ANYONE actually check to see how many people were staying at the hotel, you know, to give you a rough idea of how many people might show up for over cooked bacon and some brown drink, still not sure what it was, but it wasn't anything resembling coffee. Unless of course.. you have aspirations of the longest breakfast delay in history two mornings in a row. So, in summary, sure. Stay here... its umm, got a nice view. Or save a fortune, stay somewhere else for less and spend less when there on better quality meals and drinks. The Lakes is a wonderful place... I love it, millions love it. Don't ruin it by staying in this clip joint.

"Dirty weekend "

4
08/08/2016

Myself and my partner stayed for a weekend and found the hotel to be extremely clean and tidy and the staff to be pleasant and helpful. The grounds have some fantastic views and the hotel is only a short walk from town, the only criticism would be the pub on the grounds should be open earlier and screen sports

"General guide"

2
07/08/2016

Stayed here earlier this week Nice hotel although it can be a bit busy so the amenities do get maxed That said nice restaurant and bar and nice staff. Average rooms, but ours had a design fault with the ensuite where the loo was too close to the shower and you couldn't sit down without hitting the side of the shower . Also it was disappointing that the receptionist had no thought about putting a young family with a babe next to an older couple where the room also had an adjoining door making the noise a problem especially when the baby started crying before 6 in the morning!!! Surely it must be possible with the CRM systems available today to better manage such things?

"A pleasant place"

4
06/08/2016

A hotel set in a lovely setting where you sit back and relax. The room is not a bad size but the ensuite is a bit cramped. The dining room was a pleasant setting although the food left a lot to be desired. The fish was not what we expected and the fruit salad was different for everybody. Breakfast was the usual choice.

"Outstanding restaurant, remarkable food"

5
02/08/2016

On arrival the welcome was very warm and the restaurant was highlighted. Despite reading the menu and feeling confident we would enjoy a great meal experience the food and service far surpassed our expectations. We ate on two nights and both meals, beverages and service were stunning. On speaking to Chef Justin it was even more pleasing to hear how his team are sourced from local colleges are front of house team are young local employees. A tune gem and the hotel chain are very fortunate to have such talent and expertise at this establishment. Well done to the full F&B team.

"Pit Stop on way to Kendal Calling "

5
31/07/2016

This hotel is situated in a beautiful area in Kendal with glorious grounds. Checking in and out was very smooth and the reception staff helpful, friendly and informative. Check out was by 11.00am. We dined in the restaurant sampling the taster menu and the accompanying wine- which was possibly one of the nicest meals iv had in a chain hotel. The waiting staff were excellent and very informative regarding the food and wine. We later chilled with cocktails in the bar area. The room was comfy and equipped with all you need. Room was also clean with very comfy bed. The breakfast was also plentiful and although very busy, staff remained courteous and accommodating throughout. I would highly recommend staying here to anyone and to make use of the fitness suite and Spa facilities. My only gripe was lack of wi-fi, it was very hit and miss -but I had a lack of phone signal in general. Also quite a trek from car park- wedding on so parking was sparse.

"2016 Wedding"

5
31/07/2016

Recently had our wedding here! Stayed the night before and the men had a meal in Alexander's pub and woman in the restaurant, both was enjoyed by all the guest and value for Kent could not fault it at all! The wedding day, the staff were all amazing, especially Jenny and Tom who were both excellent wedding host! The food which was eaten was received great by all guest, mainly the beef which was the best most people have eaten! The waiting on and bar staff was also very friendly and made everyone feel welcome! I will say that all the guest which attended our wedding enjoyed the day and the lovely surroundings. Me and my new wife will most defiantly be returning to the castle green, I would like to say this is our favourite hotel in the area! Well done castle green team!

Ben M, General Manager at BW Premier Collection Castle Green Hotel In Kendal, responded to this review
Many thanks for sharing your experience. We love being involved in creating such memories. We host many weddings but aim to make every single one truly special. We look forward to welcoming you both back to Castle Green again soon x Ben Mayou Ps. We hold wedding open days every few months. It is a great way to see our function and ceremony rooms set up and to meet the team. The next one is scheduled for Sunday 4th September, 1-3pm.

"Excellent Customer service"

5
26/07/2016

Just returned from a short stay at the Castle Green Hotel, which hosted my sons wedding We really enjoyed our stay here - Castle green is situated just outside Kendal on a hillside. The positives just went on & on - spotlessly clean, excellent food, & excellent customer service to mention a few. A taxi journey into Kendal is only £6.00, but to be quite honest, a meal in the on site restaurant (Alexanders) was the best bet - weren't too impressed with the eateries in town must admit. We both look forward to returning soon!! ps, Try the Stornaway Black Pudding at the breakfast buffet, absolutely amazing - thanks Chef!!

"Return visit"

5
25/07/2016

Stayed at Castle Green for 2 nights last week after last staying there 11 years ago. It was during the very hot weather and we had booked a balcony room overlooking the gardens which enabled us to sit out and enjoy the weather. The room, whilst small was clean and comfortable, the shower room was clean but a bit on the cosy side. Food in Alexander's was very good but we were a little disappointed with the cooked breakfast which is now a hot buffet, whilst the food was tasty, on both mornings it was lukewarm however there was a big choice of other foods available and this would not put us off staying again. The staff are very helpful and friendly and a great asset to the hotel. All in all an enjoyable stay

"A pleasant stay"

4
25/07/2016

This is exactly what you would expect from a country side hotel. The furnishing was not modern, but comfortable and clean. The staff are very friendly, welcoming and helpful. The bed was comfortable (although a bit too soft for my liking) and the wifi was not good. The breakfast however was fantastic. A great variety of both hot and cold food and tasted very fresh. There is a pub next door which serves affordable and good pub food (steak/fish and chips) with a little bar inside. Location is not too convenient without a car. About 30 minute walk to the town centre.

"Family Celebration"

3
24/07/2016

Spent two nights in Castle Green Hotel. Beautiful settings and good views of the spectacular scenery. Ideal location for touring the southern lakes. Staff friendly and helpful on all occasions. In relation to the rooms it sadly did not live up to its' 4 star rating. We had paid for 2 rooms, neither had air con, which left the rooms unbearably hot. A fan was provided on request. No ironing facilities in one room. Neither room had any view and one looked onto a flat roof full of large ventilation/heating pipes. Complementary bottled water was provided in rooms on arrival but was not replenished on second day. Site is on hillside with facilities on different levels. Although there is a lift within the main complex, access to the on site pub (Alexanders) is difficult for the disabled.

"View misleading"

3
23/07/2016

Picture on website appears taken from lawn in front Actually limited view due trees Rooms ok however small Shower is tight Best food we had was in bar lounge Breakfast very good. Full buffet plus order from menu Short drive into Kendal. Limited info on the area from hotel desk

"Daughter's Wedding "

5
23/07/2016

Clean comfy rooms, friendly helpful staff. Nothing was too much trouble. Excellent meal in the Greenhouse restaurant. Baby toiletries in the room with our 5 month old granddaughter - excellent thought. Felt the staff couldn't do enough for us. Highly recommend and will stay again.

"Cricket watching in Kendal"

4
22/07/2016

Spent a warm (very hot) few days watching cricket at Netherfield CC and staying at Castle Green. Good breakfasts and lounge bar meal. Bedroom quite cosy and could have been a little cleaner, small piece of broken plastic found on floor. Overall a good hotel and a pleasant stay.

"Relaxing but expensive "

3
19/07/2016

Having spent 2 (quite noisy) nights in a newly refurbished room overlooking the gardens, albeit lovely views, I think the hotel is quite expensive for the experience it offers. I didn't use the pool & gym area, pool times for kids very limited. We ate both nights at Alexander's, fish & chips were excellent, sea bass & steak not so. Staff are certainly very friendly, more so than other hotels I've visited. Strangely, the hairdryer in my room didn't work either. Lots of noise from corridor in late evening, doors slamming and the light from the corridor was quite bright under the door. Early morning, doors being knocked on, doors slamming again. Beds very comfortable though. No fridge, so complimentary water was warm, unappealing in the current heat! Very busy hotel with lots of repeat guests, so they must enjoy it overall, but I wouldn't stay again for the price.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Many thanks for your honest review. We do have special offers and rates available at different times of the year via the hotel website. Our most popular promotional rate is our ‘Sunday Spice' deal which includes dinner (£60 allowance), bed and breakfast for two people from just £130. Ben Mayou

"country hospitality"

4
19/07/2016

our second time here. rooms are adequate, but the postives here are fantastic -grounds are beautiful -food is excellent, particularly breakfast -service is very good...the staff care! -common areas have undergone a major refurbishment since our last visit -well fitted gym we will come back again!

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We have a fantastic team who care passionately about the guest experience and it is clear from the many reviews we receive that this is apparent to the guests staying with us. We continue to invest in the product and are currently working on our refurbishment plans for 2016/17 so watch this space!! Ben Mayou

"family holiday"

4
19/07/2016

meal in the bar was good. check in was okay. room was at the back, no view . I had phone and ask for rooms to have view.strange there was only 2 down lights in the bedroom, We had 2 rooms booked 1 of the rooms had no iron or ironing board, hairdryer did not work, in one the rooms the maid had left the window open when we where out. no bath mats in bath, book says you can ask for one if you want , people do not want to spent time asking for items that are not in the rooms. breakfast was okay, table to close together, there was 4 teabags in teapot for four people tea was like tar, next day we ask for 2 teabags to be in the teapot, we felt this was enough. staff at breakfast where more friendly to people who had stayed there before, everyone should be treated the same.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Thank you for your feedback which will be used constructively to improve how we operate. Ben Mayou

"Fabulous break"

4
19/07/2016

A one-night stay on luxury is just what I needed and my fabulous BF took me here. Busy hotel with 2 big events going on added to the buzz of the place, food excellent and the best bed in the quietest part of the hotel. Views to die for. Definitely recommended-hope to return

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Well your BF obviously has good taste! We hope to see you again soon Ben Mayou

"business trip"

4
18/07/2016

very nice hotel in a very nice location. Well presented rooms, staff were very friendly and very helpful. Breakfast was very good, although on the second morning of our stay there must have been a meeting or conference because a bus load of 'business' people swarmed in and made the room very noisy. Didn't get a chance to try gym or sports facilities. Never ate in the restaurant although I did notice it seemed fairly pricey in comparison with similar hotels.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Thank you for your ‘Very Good' review. In addition to our 2 AA Rosette Greenhouse Restaurant we also have Alexanders which serves bar meals and local ales. We have invested in some new gym equipment this year so remember to bring your gym kit if you stay with us again! Ben Mayou

"Arrived miffed - Left miffed."

2
17/07/2016

Here is an account of my experience - take from it what you wish! We were travelling down from north Scotland to Devon to visit friends and decided to break the journey overnight at Kendal. We booked a family room bed -and- breakfast for £140 which I thought was steep (because we would normally pay that for dinner-bed-and-breakfast) However, we dug our hands in our pockets because the hotel was in the ideal location for our overnight journey stop and had an indoor spa/swimming pool complex to relax after our journey and entertain the kids both on the evening of our arrival and the morning before we headed onwards.. The day we drove down to Kendal, we had planned to stop off for a spot of lunch to break the five hour drive - but underway my wife checked the Hotel website for directions. To our immense vexation she read in the small print that kids were only allowed in the swimming pool during the afternoons between 2 and 4pm. We therefore decided to forego lunch and put our foot down to get to the hotel for 3pm - thus spoiling our leisurely drive south. We hungrily turned off the M6 at 3pm only to find the road to Kendal was a bottle neck due to resurfacing work. (not the hotel's fault, I know) When I finally trailed into the hotel, both children and daddy most miffed.I expressed my disappointment with the pool opening hours - for children - only to be told that it was clear on the hotel's website/ it has always been thus/ it is just the way of things. This totally misses the point. For anyone arriving in the afternoons (check in time is after 3pm) this deprives any family of enjoying the facilities. For any family holidaying at the hotel, going out for the day and wishing a swim before dinner, this is also not an option. To further rub salt into our wounds, the pool was only accessible to families in the morning between 10 and 12 am. Thus, once again, we were deprived of the opportunity to use the facilities for which we had paid. Ironically, when I was there, I went to have a look at the pool which my family wasn't able to use. To my disbelief, part of the pool was roped for a local child to get private swimming lessons and an elderly gentleman at the health centre reception was cancelling his membership and after sixteen years because family swimming time was about to be adjusted to 2.30-4.30pm ; and moaning to anyone who would listen. The reason - he didn't believe children should be allowed in the pool at all! Oh yes, the hotel dining room prices were unrealistic for your average man in the street (£24 for a main) and the receptionist gave us the impression that children would be more welcome in the bar for a meal. But the bar meals were not cheap either! Another gripe; we were two floors up with no lift. On a positive note; the staff were all very friendly, the hotel very well decorated, and the sleep quality good.

"exploring the lakes"

5
15/07/2016

This hotel is an excellent base to explore the lakes a short distance from Coniston and Windermere hotel staff friendly and can`t do enough, had a room which had recently been refurbished to a vey high standard the amenities at the hotel are excellent, would highly recommend this hotel I`ll I defiantly be revisiting.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Many thanks for your positive review. Ben Mayou

"Fab Stay"

5
14/07/2016

We booked this hotel but after booking when I looked on trip advisor I noticed some of the reviews were mixed. Well after staying here for four nights, I don't know how anyone can give this hotel a bad review. I had asked for a refurbished room and garden view if possible when booking. The hotel accommodated this for us. The room was lovely and clean. The breakfast in the hotel was gorgeous. Literally they had thought of anything you could possible want to eat. We ate twice at the pub on site called Alexander's and that was the same, lovely fresh homemade food. We used the leisure facilities everyday which are free to hotel guests. This was great as well. Every staff member was friendly, helpful. Overall great stay and would definitely be back. Please don't listen to the bad reviews because they must have been stopping at a different hotel to me as I couldn't fault it at all.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Thank you for your comprehensive review. We are only human and sometimes get things wrong. However, the vast majority of the reviews receive are extremely positive which gives confidence that we are on the right track! It was pleasing to read you enjoyed every aspect of your four night stay and that standards were consistent throughout. Ben Mayou

"Lovely, fab grounds"

4
13/07/2016

Visited on a business trip and was really impressed. Taxi from centre of Kendal to the hotel was £5 (5 minute journey). Hotel is situated in lovely grounds, and has a relaxing vibe - hotel is spotless, decor was lovely and modern inside the public areas, bedrooms were spotless but more traditional decor. Lively bar and breakfast excellent.......alacarte option at no extra cost (we chose finney haddock with poached eggs). Breakfast buffet was excellent, lots of choice. Will definitely return on a leisure visit.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We look forward to welcoming you back for a leisure break. Ben Mayou Ps. Remember to bring your costume and gym bag so you can also make use of our complimentary leisure facilities.

"1st visit to Kendal"

5
13/07/2016

First time in Kendal and thoroughly enjoyed our stay at the Castle Green Hotel, the room was lovely and had everything we needed. Breakfast was fab and had my favourite Stornaway blackpudding - compliments to the chef who was friendly and accommodating. Ordered poached eggs on toast which was Delicious! Check in was smooth and friendly and all staff were friendly and couldn't pass you without saying hello ?? Couldn't fault the hotel and hope to stay for longer next time.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We do have our ‘the longer you stay the less you pay' summer promotion available for those guests who are looking to stay for four or more nights. Further details can be found on the ‘offers' page of our hotel website. Ben Mayou

"Welcoming, attractive"

5
11/07/2016

- Rooms are fairly small but beautifully presented with everything you need - Reception is lovely and staff are friendly - Pool is really nice - Breakfast is lovely - perhaps more pastries would be welcome I would definitely stay again :)

"Fantastic!"

5
11/07/2016

We came to the Castle Green Hotel for a one night stay in July, and I couldn't fault anything! Every member of staff you walked past gave you such a warm welcome which was such a lovely thing to see! We were upgraded to a garden view with a balcony and the room was perfect! Even the smallest details such as the 'balcony essentials' which included blankets were lovely touches! The food from Alexanders (an onsite restaurant) and the breakfast was delicious! I would certainly return without hesitation!

"Brilliant Hotel"

5
09/07/2016

My husband and I stayed there last night for our 7 year Anniversary as we had stayed there 4 years ago and were very impressed then. We were not disappointed. All staff were friendly yet professional, clean and tidy room, lovely spa....but to top it all off was the restaurant. Oh my goodness, the quality of the food was amazing! I loved the fact that you could see the kitchen and the service was excellent. The evening meal was so delicious and they dealt brilliantly with my food intolerance. Breakfast was lovely too. I would come back here in a heart beat. Thank you Castle Green Hotel! :)

"A Family Weekend visit. Great hotel in striking distance, by car, of all Lakes attractions"

4
08/07/2016

As a wheelchair user I have to praise this hotel for great trampled access, flat through throughout. Easy access to both the main restaurant and the 'pub' type restaurant in the grounds. The room was spacious and appointed well for a wheelchair user

"Dream hotel"

5
08/07/2016

Perfect location. Very clean. The staff are SO friendly, always have a smile on their face and are extremely helpful. Ideal for all occasions. It is situated in a beautiful location which is also very handy to get to the lakes or just sightseeing. To be honest I could go on but all I can say is a BIG thank you for a wonderful experience.

"A perfect stay"

5
07/07/2016

Cannot fault this hotel. The gardens are beautiful and the views are spectacular. The hotel rooms are plush and well equipped and the be was like a marshmallow. Free bottle of water in addition to tea and coffee making facilities is a nice touch. Towels were thick and luxurious. There are great onsite facilities including a fitness centre and swimming pool, excellent restaurant and relaxed pub/bar called Alexander's. Breakfast had everything anyone could possibly want! I attended for a conference and as a venue it is second to none. There are a range of different sized conference rooms and we switched between several of them based around our activities. Delegates were welcomed with tea/coffee including a range of speciality teas, delicious pastries and fresh fruit (a nice healthy option!). The lunch was the most well organised buffet I have ever experienced and staff were on hand to offer any assistance. Gluten free was also provided for. I would wholeheartedly recommend the hotel for a conference, a weekend break or a romantic getaway. You won't be disappointed. I would just say to avoid room 224 as the room overlooks the ventilation system and is adjacent to the lift so was a little noisy. I asked to switch rooms and my request was accommodated without any fuss at all so my thanks must go to the staff for making my stay a really pleasant one.

"terrible stay"

2
05/07/2016

Spent one night and firstly arrived at mid day and there was no parking in the four available car parks due to a conference being on. Our room was 154 and had a brick wall for a view and the room smelt of mildew and damp. The main bar area is small and we couldnt sit down or use it as another retire do was in process. We went to the pub on site and found it to be really a overspill for eating when you cant use the main hotel due to conferences or weddings taking place.

"Would Be Excellent For Wedding Or Conference"

4
04/07/2016

This hotel would be excellent for a conference or wedding. It was beautiful; the grounds were spectacular. I'm not rating it excellent because we didn't get a good night's sleep and we didn't like the food. The bed was a hard platform bed (no box springs) and the pillows were thin foam. We wanted a good night's sleep after driving from northern Scotland. Such a beautiful place was ruined for us. We ate in the bar and the food was expensive and not very good.

"Excellent wedding venue and services "

5
03/07/2016

My friends just got married here and I was lucky enough to be invited to the night wedding party. The staff were really helpful and friendly the wedding Co ordinator worked her blooming socks off, she was always on her feet non stop. The hot buffet of sausage and bacon baps were really good especially with the choice of soft baps and chiabata rolls. The chips and all the different dips. The drinks were all reasonable priced with a pint of Fosters at £3:50 and Old mount Cider at £4:85 a bottle. The night Porter ordered me a Taxi to another hotel in Kendal without any problems at all, this been just gone Midnight. The wedding Co ordinator deserves the biggest praise as she just carried on working her socks off all night long, I know that the Castle Green Hotel had a wedding the day after But all the Staff are a pride to carry The CGH on their uniform. TOP MARKS FOR THE SERVICES

"Friendly,helpful staff. Great room."

4
03/07/2016

We were greeted by such welcoming, friendly staff in reception and when entering the breakfast room. Our room was in the old part ( the black and white building.) it was roomy, comfortable with an amazing powerful shower. We ate in the Alexander bar. The food was very nice ( especially the sticky toffee pudding !) Staff could learn a thing from the hotel staff on being more welcoming! All in all a great visit! If in the area again, we would definitely stay again!

"Great view and facilities"

5
01/07/2016

Overnight stay 27/28 june. Lovely position with nice grounds. We upgraded to a room with a balcony.The room was smaller than in other hotels of similar standard but this is to be expected in an older building and was more than compensated by the balcony and the view. There was only a shower room but it was sufficient for a double room. The service throughout the hotel was excellent . The bar meal was tasty and good value. The gym facilities were of good standard and the swimming pool was of good size and maintained at a comfortable temperature. We are expecting to be holidaying in the district next year and will be hoping to spend a longer time based in castle green.

"Best Hotel, Best Staff, Best Western!"

5
30/06/2016

Love this hotel, Very friendly, helpful staff which makes a huge difference to your stay.The room is nicely furnished with modern decor and always very clean and well maintained. Perfect location to the gateway of the Lake District. Compliments to the chef who cooked our delicious and beautifully presented 3 course meal on our first night. A wide variety for breakfast from full English to pastries and cereals and juices. Our number 1 choice for our stay in the lakes.

"Wedding"

4
29/06/2016

My daughter had her wedding here last year, the grounds of the hotel are immaculate and we where hoping to have the service outside in the gazebo but the day was dull and they where worried it may rain so we ended up having the service inside ( you do have to pay extra for the service to be conducted outside and you don't get a refund If it isn't). The hotel was very kind and let us use the bridal room for my daughter & her bridesmaids to get ready and which I did as well. The only think I didn't like which upset me was as we went down for the service my daughter her dad and the bridesmaids went into a room and I was told I wasn't needed then and told to go and sit down in the room where the service was to be held by the co ordination. My son is getting married next year at another venue and on speaking to my future daughter inlaws mother she was telling me that her co ordination said that the mother waits till all the guests have arrived and seated, the mother then waits Just before the bride goes into the room and then is led to her seat by one of the ushers which I thought was better than told to go and sit down. I felt really put out and upset.wedding Co ordinates take note. Anyway apart from that incident the service was lovely the wedding breakfast was lovely and the guest really enjoyed themselves. The rooms where immaculate clean and tidy. I know this sound like it was all about me but she is my only daughter and I wanted to treasure every moment of her wedding day which we took a lot of planning and she and her husband had a wonderful time, It was just that one thing about the wedding which saddened me.

"Fab again"

5
29/06/2016

My partner took me again as a surprise for a five night stay to this lovely hotel. This was our third visit and he had arranged for us to stay in the same room. A first floor room with balcony. As always we were well looked after by David the head receptionist and his team, Leona the breakfast supervisor and her team, and Penny, Arran and the restaurant staff for our wonderful evening meals and the great service which they all provide. It was my partners birthday on one of the days we were there and I had mentioned it to Leona at breakfast.. Before we had finished eating she had come out with a huge slice of cake with a candle and a card for him from the restaurant staff.. In the evening word had obviously spread as he was greeted by Arran who,wished him a happy birthday, and as our desserts were served by Penny she had put a huge indoor firework on my partners dessert and we all sang happy birthday. I can only thank the staff once again for a most enjoyable stay, it feels like a home from home as we always feel welcome from the moment we arrive. All the staff from the front desk, the cleaning team, to the restaurant staff and the wonderful chefs we thank you for such great service . Until the next time Castle Green, we look forward to it. Trevor and Julie

"Superb afternoon tea"

5
29/06/2016

I wanted to treat my parents to afternoon tea in the Kendal area, but as both my parents are now in their 90's, they can be quite vociferous in stating their likes and dislikes. When I pointed this out to the lady I spoke to on the telephone, she assured me that this would not be a problem and asked specifically what type of sandwich fillings would suit them. When we arrived we were shown straight to a beautiful table in the window and we were asked for our choices of teas or coffee. One of the chefs then appeared with the tiered plate displaying the various sandwiches and cakes and advised mum & dad that they had prepared them all to their preferences. They were absolutely over the moon as it made them feel very special. The sandwiches, scones and cakes were all fantastic and the service was superb. I have taken my parents to various places over the years for afternoon tea, but they were absolutely certain that the Castle Green was the best so far. Thanks again for being so helpful.

"Wedding"

4
27/06/2016

We stayed here for 3 nights the rooms were very expensive but were very well presented. Breakfast was amazing with a very wide selection,the quality of the evening meal was fantastic just very small portions but you get that with michelin star food. The service was great all round although some other hotel guests were quite grumpy where children were children were concerned,maybe an adult only lounge would solve that problem.

"Leisurely and pleasant "

5
27/06/2016

Had a lovely overnight stay with my mum. Nice room and fantastic bathroom with brilliant shower. Had complimentary slippers, bath robe and chocolates. Had an evening meal In the pub that's part of the hotel. It was expensive. We were served 3 different people. The 2 men never cracked a smile but the young girl was nice and friendly. We arrived at breakfast at around 9.30. There was lots of choice but the cooked breakfast buffet looked like it had been sat there for some time. Beautiful gardens and a woodland walk out the back which we didn't have time to investigate. We used the spa and had the most amazing facial and body massage followed by a swim and sauna. It was expensive but highly recommended as we both felt very relaxed afterwards.

"Fabulous Wedding"

5
26/06/2016

Booked Castle Green Hotel for my daughters wedding weekend of 24th June 2016, I have to say that from our first meeting with Amanda the wedding co-ordinator to the last drink (at 1am in the hotel bar) I cannot fault anything. Amanda and her team were absolutely professional from start to finish in the planning and execution of their duties on the day, even the weather changed from cloudy and showers to brilliant sunshine as we left the beautiful church on the Sizergh estate (don't think Amanda and her team fixed that) we arrived back at the hotel to drinks and canapes on the lawn in the very well maintained gardens afterwards into the function suite for the main event where everything went to plan and followed exactly the arrangements made a very long time ago. I cannot thank the hotel enough for making Rachel and Ian's wedding a day to treasure and certainly remember, well done to everyone who contributed to the day. My wife and I were allocated a bedroom on the first floor, this was immaculatey presented and very well furnished, the room was obviously a room suitable for the less abled, but had a bath with a very powerful shower over, which I did question as to how a less abled person would be able to use either the bath or shower. The room was spacious which was a bonus as my daughter and her bridesmaids used for their preparations. Prices at the hotel and adjoining Alexanders public house were reasonable and what you would expect from a quality hotel, twelve of us ate at Alexander's on the eve of the wedding and this again was a pleasurable experience and credit again to all the staff who helped with that evening. I would like to conclude by saying if you are thinking of booking or enquiring about a wedding or other function at this hotel, I can honestly say you will be looked after from start to finish. Well done to the hotel and all the staff, I hope the manager passes on this review to you all, you deserve it. Well done

"Excellent "

5
23/06/2016

Stayed at the Castle Green Hotel in Kendal for one night. Everything perfect - location , room, bar, restaurant, staff and gardens. An ideal and peaceful location for exploring the Lake District. Very highly recommended. Look forward to returning.

"Fab!"

5
23/06/2016

My husband and I have stayed here many a time! In face we had our wedding reception here! The hotel rooms are clean and fresh and the Greenhouse restaurant is out of this world their food should be Michelin starred! The pool/steam room and gym is excellent too!

"Fabulous facilities, food and staff!"

5
21/06/2016

Had a lovely weekend stay, the room was lovely and clean, the shower was powerful (loveld it), the Gym was good and clean along with the pool. All the staff were really friendly too. We decided to have a meal and the evening was lovely so asked if we could dine outside, and it was not a problem at all. The bar drinks were a little expensive, but hey ho it was good wine. Overall a lovely stay with beautiful surroundings

"Stop off on a long trip"

3
21/06/2016

We stayed at this hotel on our recent trip up to Scotland. The hotel is lovely and the staff really welcoming, the room was very small for the price, the bathroom was very small and the positioning of the facilities was really cramped and the room was tiny for the price paid. We chose a room with a balcony as it was advertised as having a garden and castle view, it did have a garden view but the castle was not visible at all. The balcony was not really big enough for two people to sit outside, standing was a struggle!. The breakfast was ok but nothing special there was the usual cooked offerings but the eggs had bits of shell in them, the continental selection was yoghurt and toast so not great. The winner was the dinner, it was amazing, the quality was really high and the meal was cooked perfectly. All in all I wouldn't go out of my way to stay here again but if I was passing I would, if just for the evening meal!

"Brilliant Sunday stay."

5
20/06/2016

We love this hotel. The staff make it very special on every visit. We had a room overlooking the garden with a balcony, great value for money with our special Bed, Breakfast and Evening meal deal. As it was Father's day we went for the Chateau Briand it was fantastic. Beautiful steak that just melted in your mouth. Look forward to returning soon.

"birthday weekend"

5
20/06/2016

mandy booked this as a surprise treat for my 50th, its a beautiful hotel in spacious grounds, so its peaceful and quiet. Only a 5 minute drive into Kendal if you want to walk around the shops. we stayed in a classic double which was spotlessly clean with a large comfy double bed and a good sized bathroom. We used the pool on both afternoons as it was raining. we sat at the full height windows overlooking the grounds to enjoy an amazing breakfast, the staff were very attentive and would cook your breakfast to order. we ate in the adjoining bar for dinner which was reasonably priced with a great atmosphere. we would definitely be visiting again.

"Good example of how to cope with 'Prom' Parties"

5
20/06/2016

Despite the Hotel entrance being blocked by 200 plus well healed teenagers & limos the hotel staff coped very well from check-in /Leisure/Dinner/Good night's sleep through to breakfast/check-out. All staff most courteous.

"Ok"

3
18/06/2016

Accommodation typical hotel style, usual amenities in the room, but nothing special. Lounge area comfortable, choice of restaurant or bar snack type meals available. Large car park. I found all members of Staff friendly and approachable. Good location to base a trip to the lake district.

"A clean and comfortable hotel with panoramic views"

4
18/06/2016

Excellent service and very clean, friendly staff. Wonderful views and near the lake district. I can recommend the Alexandra pub for evening meal. The beds and rooms were comfortable. Reception staff really helpful

"Was probably great in the 90s"

3
12/06/2016

We stayed here for 2 nights to relax before going on a longer holiday. The rooms are good and clean but there is no in-room entertainment, no air conditioning and windows that your grandma can break into. Breakfast is good and the pub food is good too. The bathroom had an annoying little speaker which echoed the TV even when the TV was muted. You can see the TV from the bathroom mirror but of course the image is mirrored. Also, bring a DVD player with you if you want some movies otherwise you're stuck with Film4 and 10 of Britain's finest Freeview channels including Channel 5 and BBC Radio 1. Room service tidied up well but it looks like they washed our cups in the bathroom sink and took one mugs for reasons unknown. The best feature is the treated bathroom mirror which leaves a healthy portion of the mirror free of fog when you shower. Parking is good... but if you're disabled without a wheelchair and someone to push you up I feel sorry for you.

"A Caring Friendly Luxury Hotel"

5
10/06/2016

My wife and I (both fairly ancient and I pretty disabled) spent a halcyon fortnight being spoiled by the caring, friendly staff who always found time to chat to us as well as look after our every need. Our room was an "access" room, and was spacious and comfortable, with every amenity we needed. I used a small buggy to get about the large hotel. The hotel is on the ourskirts of Kendal with plenty of parking for all visitors and sufficient blue badge parking at the entrance. There was easy road access to the Lake District. Food was excellent - well balanced and imaginative and restaurant service was efficient and thoughtful. Top levels of managemnt were always on hand to check with us that we were happy and had all we wanted. It is impossible to find anything detrimental to say about Castle Green!

"a pastoral retreat"

5
10/06/2016

This hotel offers every convenience to a visitor to the lake district: it is quiet and peaceful, yet it has a great fitness area and good access to the town of Kendal and more touristy towns nearby. Service is impeccable and the rooms are lovely. Our room faced the road, but it also overlooked the front gardens, which are very pretty. Overall, a beautiful place to stay!

"Castle Green Hotel - June 2016"

5
09/06/2016

After having an amazing day at a family function last week, we just had to leave a five star review for the Castle Green Hotel, Kendal. It has been a few years since we were last at the hotel so didn't really know what to expect, we wanted to a function room for a christening to cater for up to 70 people, right from the start the staff at the Castle Green Hotel made us feel welcome and we knew we had made the right decision. We booked the downstairs function room which was both modern and spacious and easily fit 8 large tables plus a separate large table for the buffet as well as cake table, it was a beautiful day so our guests were also able to make use of the outside gardens which have a fantastic view of Kendal Castle and the surrounding area. Out of everything we really have to give credit to Janine, Christine and the staff all of which were so friendly and helpful and really made our day, Thank You all!!!

"Superb food, fabulous surroundings and friendly staff"

5
08/06/2016

We spent two nights here in a comfortable, clean room. Breakfast and dinner were superb. The gardens are beautifully kept (if steep), and the views are wonderful. Staff friendly and helpful. We would definitely stay here again.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We look forward to welcoming you back to Castle Green Ben Mayou

"1st class stay - highly recommend"

5
06/06/2016

We have just returned from a 3 night stay at The Castle Green Hotel in Kendal and I can honestly say it was perfect from start to finish. We picked this hotel as it was so highly rated on trip advisor and we were not disappointed. The reception team were very efficient, professional and very friendly and made us feel welcome from the minute we arrived. The front of house manager introduced herself to us also and couldn't have been nicer. Our room was beautiful, the view was to die for and the cleanliness was superb. Our bed was one of the most comfortable I have ever slept in. The hotel is located about 1 mile from the town centre so we took a walk into town and back which was very manageable and saves having to look for a car park in Kendal. Breakfast was superb to, so much choice and very fresh. My daughter is a fussy eater and even she was impressed. We ate out two nights as we were out late but had a snack in the lounge bar on the Friday evening which was beautiful, fresh and plentiful. Needless to say we will be returning and I would recommend this hotel to anyone looking for a 1st class stay in the Lakes, it truly was outstanding. Thank you for looking after us so well.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
There is little for me to add to such a fantastic review! Ben Mayou

"Not quite as expected"

3
02/06/2016

This is a bright modern hotel in a pretty location staffed by cheerful people. However: rooms at the back (we were in room 212) have a limited view, of outbuildings and trees above the skyline; our room was small, probably 20-25% smaller than average, with limited storage -- so pack light if you can; check the shower! -- ours had a broken temperature control, discovered only when one of us was under it; and check your deal -- we thought we had booked bed and breakfast but learned are reception that guests using booking dot com often make this mistake, so cost was 20% higher than anticipated. Not quite as expected, hence only 3 stars.

"Lovely place "

5
01/06/2016

We stayed on Tuesday 31st,in room 160,check in was very friendly & efficient,our room was very comfortable,I slept like a log in a very large bed,bathroom was pristine,and with modern fittings,we had b/fast which was in a beautiful restaurant with loads of natural daylight flooding in from huge windows,with a view to die for,staff were very friendly & well turned out in their uniforms & very efficient at table,we had a bar meal in lounge in evening which was very tasty,again service was sharp & efficient by well drilled staff,we used spa facilities which were also of a very high standard and left us feeling fresh and ready to take on the day,we have stayed in the Lake District many times over the years as we have family there,in all different kinds of accommodation,we have never stayed in Kendal before so we thought we would give it a go,more than pleased with this hotel,it just had a nice feel about the place,and all the staff working their that we met were super friendly,and that's what makes a stay anywhere one to remember,and the hotel itself was stunning,oh yes plenty of parking spaces that's a first for us staying in the lakes,money well spent,would gladly return to this property

"Excellent"

5
31/05/2016

We moved our regional meeting from Carlisle to Kendal last month to the Castle Green hotel and we were not disappointed. From the moment I arrived staff are very helpful polite and informed about the hotel, its facilities and the fact I was there to host a regional conference the following day. I checked into my bedroom (which is a little on the small side) but beautifully clean with reasonable facilities as expected in bedroom now a days. I went to the bar to have dinner and a glass of wine, The bar manager was suitably polite and very helpful the menu extensive and the food served very efficiently and presented nicely. Breakfast the following morning was a buffet style breakfast which again had plenty of choice for all tastes. Within route onto the conference area and run that was laid out for us of ample size and Dave the conference of facilities manager was extremely helpful and polite and got the equipment I needed for the day. Everything about the room was light and airy with plenty of space so I delegates felt comfortable. Tea, coffee and lunch were served at the appropriate time and I'll choice of food for lunch service was superb. In short we will definitely return to the Castle Green hotel for our future regional meetings. Well done to everybody for making us feel very welcome.

"Amazing hotel in a beautiful location "

5
31/05/2016

Visited this hotel for the Easter bank holiday weekend. It was a lovely relaxing weekend. The room was spacious and very clean. They have great gym facilities, pool and sauna. The restaurant the green room was outstanding the quality of the food and the service. The views from the restaurant made it feel very special. Even the breakfast was to a high standard.

"Lovely hotel and good service, but don't forget about the small stuff."

4
31/05/2016

The hotel is set in beautiful surroundings and and was our first stay with them. The staff are very friendly and helpful (although some tiny added touches were missed) and Chris in the restaurant was exceptional. The restaurant food was lovely and good value for money. The only downside for us was the cost of the room did not meet with our expectations of the room itself which looked out over the top of the swimming pool and at times was noisy especially travelling with an older person who slept in the afternoon.

"Good for a short break"

4
30/05/2016

Stayed for a much needed short break for two nights. Package was bed and breakfast. Hotel was fine. Standard stuff for a Best Western. Staff were lovely, nice views and nice garden. It's walking distance into Kendal. Our room was a walk from reception up and down a couple of flights of stairs, if you struggle with stairs then best to ask for a room close to reception. We didn't manage to use the gym and swimming pool facilities but they looked good. We ate in the restaurant one night which was excellent quality and extremely well presented. Breakfast was ok but I felt everything was out too long and I would have preferred sausages, bacon, black pudding, fried eggs etc to be fresher

"First visit"

4
29/05/2016

Great stay here, would highly recommend!! Will defiantly be back! Great location, with some beautiful views from balcony rooms, very nice clean rooms with comfy beds, friendly staff, very nice facilities which are available to use. Stay here!!

"Excellent Hotel and Service"

5
29/05/2016

I stayed at The Castle Green Hotel from Sunday 22nd May to Wednesday 25th May 2016. I traveled alone to meet up with a friend who is working locally. I enjoyed my stay enormously. I stayed in an Executive Room, which was spacious, clean and the bed was extremely comfortable. The customer care from the various staff was second to none. They were courteous, competent and helpful. My guest and I ate in the Green House restaurant where within reason you could order off menu. However, this proved not to be necessary as they catered well for my vegetarian needs both our meals were delicious and the service was very good. One evening, I ordered Room Service my meal arrived promptly and again was delicious. I used the Spa and had a relaxing hour-long Hot Lava Shell massage, which was excellent. I enjoyed swimming in the heated pool, which unlike some hotel pools was lovely and warm. The steam room was a unique meditative relaxing experience due to the wonderful music that added to my relaxation experience. The staff in the Gym and Spa were professional and extremely helpful. I had a mini one to one tutorial in the Gym with an excellent personal trainer, who patiently demonstrated and explained the purpose and workings of the various equipment. All this and I still managed to fit in leisurely walks, visit the tourist sites in Kendal and admire the beautiful landscape. I enjoyed shopping in the local town; many shops were recovering from the floods and were glad tourists had returned. The local people were extremely helpful and friendly Andrew and Roberts Antique store is definitely worth a look. This was my first visit to Kendal and I will certainly be back, one of the best hotel experiences I have had. Castle Green is unique in the fact that although it is a large hotel the whole staff team are dedicated to ensuring you have wonderful experience. This is truly a five star hotel.

"Good place to stay"

4
26/05/2016

This hotel is ok. Despite the very good reviews i think it is ok, but not great. It was ok priced. Room was complete but small, i was in 221. Mine had a balcony, which is nice. It came at a surcharge. There is coffee / tea in the room. Bed was great. Breakfast as well, except for the coffee. Surroundings are beautiful.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Thank you for your honest assessment of your stay with us. Our balcony rooms are certainly very popular and with views to die for its easy to see why! Ben Mayou

"Beautiful, Comfortable, Convenient"

5
24/05/2016

This gem is so easy to find as you drive into town. The warm decor is so welcoming. It sits above the town with a scenic aspect. The rooms are beautiful and good sized with immaculate bathrooms. There is a pool....Yay!...Several nice looking restaurants, although we did not eat at any of them. There is easy access to town where we found great food and a direct route on to the Lake District. The staff was very helpful. There is no lift but just a few stairs to the upper floor. Parking was provided free of charge but there wasn't much close to the entry. Free WiFi was pretty good.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We are ideally placed as a base from which to explore the Lakes. With our Greenhouse Restaurant offering 2 rosette fine dining and Alexanders providing local ales and bar meals we have something for everyone! We do have lift access to some rooms. If this is important to you then I would recommend contacting our friendly reception team who will ensure you are allocated a suitable bedroom. Ben Mayou Ps. remember to book directly to be guaranteed the best available rates!

"A very warm welcome"

5
23/05/2016

The one thing that stands out with this hotel is how warm and friendly the staff are, they show a real passion for thier work and couldn't do more to make your stay a pleasant one. This time we stayed in newly refurbished rooms that overlooked the glorious gardens. The restaurant prides themselves on cooking with local produce. We and had a lovely meal although we asked if we'd need sides with our mains and were advised not, we were a little disappointed by the token amount of vegetables on our dishes. However the food was all perfectly cooked and tasted delicious. We look forward to staying here again.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Many thanks for your feedback. Rest assured we have taken your comments on board regarding the portion size and side orders. Ben Mayou

"Best of the Best"

5
23/05/2016

Staying at this hotel both for business and leisure is something that I and my wife look forward to with great anticipation. The hotel is set in great surroundings. The rooms are very comfortable and the staff are second to none. The food in the restaurant is to die for and the service is impeccable. I am always baffled when people check in and then go into Kendal for dinner. There is nowhere better to eat than in the Greenhouse restaurant.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Thank you for reviewing your most recent stay with us. Having myself dined in the Greenhouse this week I have to agree that the food is fantastic! Ben Mayou

"Meal only with family"

3
21/05/2016

I am originally from Kendal and visited my family with my wife. We decided to eat at the Castle Green as this restaurant has good reviews. I was somewhat dissapointed overall due to it not meeting my expectation. Water leaked over our table from the air conditioning unit, we were served sorbet but no one bothered to bring spoons, and there does not seem to be enough attention to detail i.e. if you order steak you need a steak knife. Considering you pay for what you get, I think we overpaid. I and my family were looking forward to eating at Castle Green but left with a bitter taste in my mouth. Unfortunatly i will not be returning to Castle Green to eat.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
I have tried to contact this guest directly to personally apologise for the poor experience on this occasion but have yet to receive a reply. We are committed to providing the best possible service in all areas and its through constructive feedback we are able to improve how we operate. Ben Mayou

"Experience the passion!"

5
20/05/2016

The one thing which distinguishes this hotel is the evident passion felt by its staff which translates into the warmest and most genuine welcome and a feeling that your enjoyment and comfort really do matter to them. This is in my experience of frequent international travel quite a rare quality and one which transcends lists of amenities, star ratings and all that jazz. The restaurant food is excellent and the breakfast is diverse and generous and both showcase local food and producers. The rooms are cosy, many refurbished and contemporary but in keeping with the building and its environs. The gardens are evidently the Hotel's pride and joy and the views are spectacular.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
There is little for me to add to such a fantastic review! Ben Mayou

"Lovely hotel"

5
18/05/2016

I stayed here for training over the weekend. The rooms were spacious and some (not mine!) had great views as well as a balcony. My room (232) had a bath as well as a shower. All the staff were friendly and very helpful. The gardens and surrounding area are beautiful and very relaxing. Lots on offer for breakfast, loved the additional pancakes and waffles on offer. I would definitely stay here again.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
The waffles and pancakes are a recent addition to our breakfast offering and are proving extremely popular!! Ben Mayou

"Comfortable hotel good views."

4
18/05/2016

I stayed here for just one night and had a meal in the bar area. The hotel is big surrounded by lovely gardens and grounds. The room was comfortable, with the usual amenities you would expect to find in a hotel of this size. This hotel has a spa and pool along with a gym for those who wish to work out whilst away. The bar restaurant was nicely decorated and had a pleasant feel to it, the food was good and not expensive. I did have trouble finding this hotel as it was listed as a best western and my sat Nav took me to a different location. There are no signs on the main road except for Alexanders which turned to be part of the hotel but wasn't clearly marked. Overall a pleasant stay.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Many thanks for your positive review. We have recently updated our roadside signage so it should now be much clearer. We are now a BW Premier Collection hotel and as such are not required to use the full Best Western branding. Ben Mayou

"Excellent Wedding Venue"

5
17/05/2016

Couldn't have had a nicer venue for our sons wedding. Everything was perfect from start to finish. Beautiful rooms with stunning views. The staff were amazing. Would highly recommend a weekend stay as they have a pool and gym. Just heaven

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Thank you for your very kind words. We love playing our part in such a special occasion. Best wishes to the happy couple from all the team at Castle Green Ben Mayou

"Nice location , good gym and spa facilities"

3
17/05/2016

Stayed there for a overnight during business trip . Nice welcome and quick check in. Comfortable room but a little on the small side with view over the fire escape . Just a shower , no bath . A little expensive rate for quality of room. Aside of that I can not fault the rest . Would probably return but I would check the room choice ahead .

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We have a very proactive programme of refurbishment which this year has included 33 bedrooms at a cost of £450k. Make sure you request one of these rooms at the booking stage and we will do our best to accommodate this. Ben Mayou

"Lovely hotel in a great setting"

4
17/05/2016

I stayed for one night in this hotel previously months before en route to Scotland and had such a pleasant stay I re-booked on my trip to London. Great gardens, breakfasts abd staff service. The beds are great; not to hard ir to soft, you just melt into them. Hreat facilities and parking. A great stay in a beautiful part of the world.

"Nice hotel to explore the Lake District"

5
16/05/2016

My wife and I made our way up from our overnight stay in Malham arriving a little early, however we only had a short wait in the bar before our room was ready. Our check in was easy and the reception staff could not have been more helpful. Our room we were told had been recently refurbished and was on the ground floor overlooking the gardens with Kendal and hills in the background. The room was clean and well presented with a very comfortable bed. Breakfast was self service with staff taking orders for tea or toast. I was offered gluten free sausages and bread which was a lovely surprise. Although we ate out each of our three nights there was a restaurant in the hotel or an associated pub (Alexanders) in the grounds. It is best to book if you are planning to eat in either as we were turned away from the pub on the Wednesday night. We were a bit disappointed as there appeared to be seating outside which we would happily have accepted but this was not offered. It worked out well in the end as found a great place about 10 minutes drive away called Romneys, and even though they were clearly very busy they made us feel welcome and we had a great meal there. However more about that in another review. Apart from the lady in Alexanders the staff were very attentive and would stop and chat in the bar to ask how our day had been and where we had been that day. All in all we had a pleasant stay at Castle Green and we both agreed we would be happy to come back

"Great location, Great Hotel"

5
14/05/2016

We enjoyed a 3 day midweek break at the Castle Green Hotel in Kendal. Fabulous view from this hillside location overlooking Kendal and the lake district fells, in well maintained attractive gardens. The service in all areas was excellent and staff very friendly and efficient. Choice of good food in the conservatory restaurant or the adjoining Alexander's Pub.

"10/10... Fantastic find!!! "

5
12/05/2016

Hallelujah for our company travel provider finding this hotel... Fantastic all round. Very warm welcome from the front of house team upon arrival and ended up with a room at the back of the hotel... Although it looked onto an embankment it was perfect for the little time I was spending in the room. Bedroom was spotless and the bathroom had recently been updated to a high standard with a powerful shower and deep bath. Dinner and breakfast at the house were once again faultless and very well priced making it good value for money all round. Top feature for me was the gym and pool all once again recently upgraded and to a high standard with good gym equipment and plenty of space to do individual workouts. Definitely will be staying here again in a few weeks time whilst in the area for business.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Many thanks for your comprehensive review! Remember to book directly with us to be guaranteed the best available rates. Ben Mayou

"Nice but pricy "

3
12/05/2016

I stayed at this hotel mid week for a night. Check in was great no problems and got them to book a table for dinner for 3 of us. Room was fine apart from it being in the bottom floor near reception and across from a lift. Very noisy. Inconsiderate people who did not care how much noise they made or who it disturbed. Dinner was good. The price of their wine was extortionate. A small glass cost me £7.00 not amused. Breakfast was alright but I thought a little tasteless.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We are currently having additional signage produced for along the corridors to encourage consideration for fellow guests which we hope will have a positive impact. Our small glasses of wine (125ml) range from £4.25 for Pinot Grigio to £5.95 for Chablis. Ben Mayou

"lovely hotel, but the food !"

2
12/05/2016

stopped here, by way of a treat, on our journey south for a family wedding the hotel is fresh and the rooms of a high standard. The leisure suite is modern and clean, the hotel gardens are exceptional and in many ways the jewel in the crown of the whole complex. We decided to eat in the bar for a more relaxed atmosphere,big mistake, the meal must rate as the worst I have ever been presented with an any hotel. The starter, a mixed fish sharing platter, which arrived after a 40 minute wait, consisted of a variety of fish all coated in the same crumb making it hard to recognise what we were eating, the smoked salmon was more grey than pink. While we were waiting for the main my wife overheard the next table complaining to the waitress regarding their meal although the details of their problem could not be heard. My main came in wraps, described as pulled pork in lettuce wrap, not suitable for a coeliac but the menu description had not rung any alarm bells, inside was a disgusting glop of pulled pork mixed with a hickory sticky barbeque sauce, the chips had been made with bruise blackened potatoes; my wife had the same chips and an overly salty gammon steak. We decided not to continue to dessert or coffee. The waitress who was very good was obviously too embarrassed to ask if we had enjoyed our meal. The bill for food only £34.50 The web site states that for booking direct we would receive a dinner voucher, this never materialised.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Thank you for your review. Please accept my apologies for the poor meal experience in Alexanders. I have discussed your feedback with Tom (F&B Manager) and Justin (Exec Chef) and they will be addressing these areas as a priority. I have been unable to identify your reservation from the details available on your Trip Advisor profile so am unable to comment on the dining voucher. However, if you could email me I would be more than happy to look into this for you. I was pleased to note that you enjoyed the rest of our facilities and I hope that you might be willing to give us another chance in the future. Ben Mayou [email protected]

"Very nearly excellent"

4
11/05/2016

From check in to check out the service was good. The staff are lovely. The grounds are wonderful and beautifully kept. The views from the room are also lovely. We had a really lovely dinner (we had the sea bass) and then a really good breakfast. It was all very well cooked and presented with very good portions. You could tell the chefs had talent and actually cared about the food they were serving. They also took food allergies seriously and still managed to serve great food. This would have been 5 stars except for the small dingy rooms. They are well equipped but dull and very little room to pass the end of the bed. The bathroom was also very small with only a tiny cramped shower.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
We are very lucky to have such talented chefs here at the hotel who take such pride in their work. We have invested heavily in the bedrooms and will be continuing to do so moving forward. Our Reception team would be delighted to allocate you a more spacious room for your next stay so please mention your preference at the booking stage. Ben Mayou

"Great stay with minor shortcomings"

5
10/05/2016

I was really impressed by this hotel, although there were some minor shortcomings. These however were sufficiently minor not to remove a star, but I'll come to these. We had an upgraded room, and we found it to be clean, comfortable and spacious. However, bearing in mind this is a 4 star hotel coupled with the upgraded room, I was surprised to find that there was no in-room safe, or a fridge. We also had dinner at the hotel. It was excellent in all respects. The food, the service and the general ambience was really great - and this contributed to the overall marking of 5 stars. A similar pattern followed at breakfast - a great choice of both the cooked, and the ‘healthy' offerings. Apart from the aforementioned minor room shortcomings, the only other minor issue was the car parking arrangements in relation to the location of Reception. The limited car park immediately outside was full, therefore we had to offload our car in a designated area close to Reception then park our car at a lower level. The reverse was also true when loading back up again. The alternative was to lug our bags up an external stair case. I don't know how practical it would be to install a lift from the lower car park to Reception, but consideration should be given to this as we're not so young and fit as we once were! I could see though that the geography of the site (on a slope) made for difficulties in this regard. Overall, though, a great stay, and I wouldn't hesitate to stay again.

Ben M, General Manager at Castle Green Hotel In Kendal, responded to this review
Many thanks for your ‘Excellent' review. I'm pleased to report that we are in the process of putting safes into every bedroom. Fridges will be included in the refurbishment of our Executive rooms which we hope to commence later in the year. The idea of a lift from the lower carparks is a little more tricky and as such we will continue to encourage guests to drive upto the hotel entrance to unload luggage before finding the nearest available parking space. We hope to see you again soon Ben Mayou

"Really Great Visit"

5
08/05/2016

Stayed at this hotel before, mainly new year experience. This visit during spring was just a good, if not better. Our room was newly refurbished, and was without fault. Mirror in bathroom had special section so they the steam did not cover all of the glass, and you could still use it. Tea coffee facilities in room was of good quality and plenty of it. Restaurant service and menu very good. Staff all work as a team and make their guests very welcome. Management, and the castle green stall are one team, and they work well. Hope it won't be too long before we stay again.

"Engagement "

4
08/05/2016

It was very romantic weekend,full of surprises. The first of all, it was treat for the Valentines day, secondly I said Yes. The most interesting was the restaurant. I don't know how they did it but the dinner was delicious, maybe not the cheapest one but still worth any penny. The atmosphere at the pub was quite good. The room was ok, friendly staff Nice location

"First rate hotel with excellent facilities in a good location"

5
08/05/2016

Everything about our one night stay in this hotel was perfect from the room to the food in both Alexander's (on site pub) and breakfast in the hotel restaurant. We also had the added treat of a live bank in the function room who were brilliant. As the weather was so sunny we did not make use of the pool and steam room however I am sure they would also have been of a high standard. The only issue we had which was in no way the fault of the hotel was an ignorant fellow guest in the next room who thought it was acceptable to have the radio playing at full blast at 6.30 on a Sunday morning. Some people really need to have a bit more respect and manners and it may be an idea for hotels to have some sort of policy to prevent such behaviour.

"great until it came to sleeping"

3
08/05/2016

Arriving at the hotel it felt like a dream, massive beautiful gardens and friendly staff. Huge, modern hotel with two restaurants and beautiful gardens to have a drink in the sun. We only ate at Alexander's and it was fantastic and the service was very quick. Check in was simple and everything got charged to our room to pay for when we left which was very handy. I was only disappointed in our room location at it was in a corner and the staff entrance was literally a cm away from our window and the door actually hit our window one morning. There was also a ladder to the roof I assume by that door which made us feel very unsafe when opening our window as it was be extremely simple for someone to come in as the Windows were very big. Lastly the bed itself was very hard, as were the pillows meaning I had an awful sleep, partly because of the heat of the room too as we could not open the windows. Over all our experience here was lovely, it was just bad place to put a room I feel.

"Lovely hotel"

5
06/05/2016

Stayed here as working in the area. Very clean and comfortable room. Staff very helpful. I ate in Alexanders the pub which is on the site but more like a restaurant. The food and service was amazing I couldn't fault it.

"One special night stay"

5
06/05/2016

Had lunch in the bar on arrival, sandwiches and coffee, delicious.. The room was spacious, quiet, comfortable and well appointed. We had an evening meal n the pub which was very tasty. Breakfast in the hotel was first class.

"This hotel simply gets better every time"

5
29/04/2016

This is the third time I have stayed at this hotel in five years, and it has moved from being simply good to frankly excellent. The rooms were formerly rather tired, but have now been refreshed; mine had had a brand new bathroom installed, with an excellent shower. The room was comfortable and warm, with plenty of space to spread out. However, the highlight was indubitably the food; the evening meal was certainly the best I have had in a hotel for many a year. I chose from the table d'hôte menu, and could not believe the subtlety and fine texture of all three courses. The taste of the locally-sourced raw materials was excellent, the service was discrete and the room was charming, with delightful views over Kendal. The breakfast was equally good, again featuring a range of local produce. I look forward to returning.

"40th birthday Party"

5
25/04/2016

We recently celebrated my wifes 40th birthday at the Castle Green Hotel. We had the party in the function house and had about 75 guests. We had a full Cumbrian BBQ on the terrace which catered for everyone with a fantastic spread of meats, jacket potatoes and salads which were really well created. The event planners Janine and Amanda did an excellent job for us. They helped us with ideas and talked about what people had done in the past which had worked well. They were accessible in the run up to the event and made sure eveything went smoothly. On the day, from the moment we arrived in the hotel we were looked after like royalty. The room was fantastic and we were really surprised at how big it was and how generously it was supplied with everything you might need for you stay. There was also a bottle of Prosecco and a card left in our room which we thought was a really nice touch. It was as if everybody knew that it was our party in the hotel and made a real fuss of us. Everybody had a fantastic night at the party, the band (the Seals) were brilliant and the BBQ food was extremely well prepared. There was a good range of drinks at the bar and the staff were really friendly and helpful, collecting all the presents and storing them behind reception later to make sure they were safe. Breakfast in the morning was one of the nicest breakfasts I have had in a hotel (and I have stayed in hundreds of hotels). Everything was great quality, not mass produced and the service was attentive. All in all I would highly recommend the hotel as a venue for an event, the function rooms are great, the staff are superb and the food was excellent. A well done all round and a big thank you to everyone at the hotel for making our weekend one to remember.

"small room by congregation point!!"

3
25/04/2016

We stayed here for one night as we were attending a birthday party held at the venue. We were in room 127 which is directly opposite the lift! The room itself was clean but very small, you had to walk sideways to get to the other side of the bed also as you get to the end the dressing table sticks out! I now have a massive bruise on my thigh from walking into it! If you are on the large side you really would struggle to fit getting to the other side of the bed/room. The actual lift was not noisy but everyone waiting for the lift or getting out of it were, you could clearly hear every word everybody said. We were unable to get to sleep until gone 2.30 and woken again around 7am, When checking out the receptionist asked was everything ok? I told her the problem and she just said oh! sorry! Well, she needn't have bothered to ask if that was all she could say. I really don't think this justifies the £144 price we paid!!

"A little on the expensive side, but worth every penny"

5
25/04/2016

Arrived at Castle Green Hotel and was immediately impressed with the cleanliness and attention to detail. The whole area was spotlessly clean, no litter, manicured gardens and well-maintained building. Upon checking in, we were greeted by a young lady who was incredibly helpful. Both my partner and I suffer with arthritis and on this occasion, I was using crutches to get around. The girl on reception immediately checked us in, moved us to a room with better access (and less stairs) and took our bags to the room for us, which was a nice touch. Overall, very friendly staff. The room itself was well decorated, looked fresh and clean and the bed was very comfortable. Complimentary bottled water was provided, which was a nice touch and the bathroom was spacious and spotlessly clean. And when I say clean, I mean you could literally see your reflection in the sink and toilet! Very high standard of cleaning. The view from the room was good, although there were a few heating pipes outside the window that took a little magic away from the otherwise perfect view... though thats forgiveable and understandable. We were attending a friends birthday party which was held in the main function room, which was a small wander across the grounds, but no problem. A great evening was had by all, with a huge queues at the bar, staff constantly doing the rounds collecting the empty glasses and overall a very impressive level of attention. Overall, our stay was extremely enjoyable, comfortable and we left knowing that we would most certainly visit again soon. It is situated in beautiful countryside too, which only goes to make the whole experience even more special. Would we recommend it? Absolutely. We paid just over £150 for the night, but you can see that sometimes, you really do get what you pay for and this was way above and beyond Travel-inn standard. The fact it has free wifi available throughout was just the icing on the cake for me.

"Clean and ordinary"

2
24/04/2016

This hotel wasn't for me.. It had the feel and smell of a care home. Staff were very polite and provided a bottle of fizz and after dinner drinks to compensate for finding a used ear plug on the floor of our tiny room and the ordinary evening meal. Apart from the ear plug the room was very clean .. Just disappointingly small with bland decor. Evening meal was well cooked and tasty .. But just ordinary I got bored of eating the sea bass! Breakfast was well organised and with a lot of choice.. Sausages were over cooked and I ate something I think may have been Haggis.. But then again may not have been as there was not sign to tell me what it was. So over all an ok hotel just not for me

"Things got off to a bad start."

2
23/04/2016

The first problem with our room was that it was down a very long corridor and up two flights of stairs with no lift. As with are old, and also expect four star hotels to have lifts to all floors, this was an unpleasant surprise. Inside the room we noticed litter on the floor and no towels at all in the bathroom. This was soon resolved, but it should never have happened. Next we noticed that the mixer tap on the washbasin only produced a dribble of water, and this was either scalding hot or cold, nothing in between. I find it difficult to believe that the housekeeping staff had never noticed this problem, so I believe that it should have been reported and fixed long before we got there. The following morning we reported the tap problem to reception, but when we returned to our room late in the evening nothing had been done, neither were we left any message. On our second morning I made it clear to reception that we wanted another room and I wanted to speak to the manager. Fortunately the manager didn't try to fob us off with excuses for the disgraceful treatment we had received, and he did arrange for us to be transferred to a newly refurbished room close to the only small lift in this large and rambling building. Therefore I have decided not to give this hotel a rating of 'terrible' that I feel would be justified, but to be generous and rate it as 'poor' instead; a pity as it's quite a nice building.

"Great Staff!"

4
23/04/2016

Stayed at this hotel for two nights on our visit to Kendal. The staff are very welcoming, kind and friendly. They are an asset to the owner and made our stay very comfortable. The first room we were given did not have a bath and as requested they moved us without any fuss. The bed and the room was very clean and spacious. The quality of the products in the room was very good and authentic. We ate in both of the hotel restaurants and the food was tasty and well prepared. My only criticism is the noise of fellow guests banging doors....quiet door closures would be great as there a lot of doors in the corridors. Not good in the middle of the night.

"Great staff and service"

5
21/04/2016

Spent the week here for work reasons. I can not fault the staff or room great service from the bar staff can't fault the views ether. Set a few miles from Kendal there are lovely walks to go on or just enjoy the piece and quiet.

"You too can live life to the full in a castle."

5
20/04/2016

Are you a perfectionist like me.....read on. From check-in to check-out this hotel gives you excellence in the minutest detail. Need a stich-in-time use the sewing kit in the bath room, shoes a little worse for wear reach for the shoe shine kit. The staff are first rate and couldn't be more helpful, yes you could say it's their job but goes a whole lot further than that and nothing is too much trouble....thanks one and all.

"Weekend stay"

5
20/04/2016

First class hotel , well set out with pleasant helpful staff. Nicely decorated rooms , comfortable beds . Morning breakfast a comprehensive selection and a fine dining facility in the evening . Alexander's bar on site is a nice bar to have a relaxing drink

"Wonderful Staff and Clean, Comfortable Rooms"

4
20/04/2016

Disclosure: I am an American and this one of 2 European hotels I've stayed in, and since perspective is relative, I wanted to disclose that. This is not fancy, but it is nice, and it was plenty clean and comfortable. I would be happy to stay here again. It's a little outside of town, so the views are nice, but if you want to be withing walking distance of the shops and restaurants, maybe try somewhere else. Staff was very helpful and friendly. The bar/lobby/restaurant areas are all of good size. Never too crowded during the week. Breakfast is pretty good - big selection between hot and cold choices.

"A pleasure to stay here."

5
18/04/2016

I haven't stayed here on business for a couple of years, but as my wife and I decided on a weekend in the lakes, well this was a natural choice. We were not disappointed. This is a very nice hotel. Location is great, and not too far from the M6, so after a long drive its a good place to rest before the lake district walks. The car park is a little taxing for those with walking difficulties, I have to say, and it does get very busy. So, perhaps a consideration for those who have problems with slopes and steps. The rooms, well our room at least, was very good. Roomy clean and neutral decor. Big bath and powerful shower that worked, and a decent sized TV. Perhaps the WIFI needs a bit of attention. It did tended to drop off and slow down and would prove an irritation if I was staying on business. We had dinner in the restaurant and the service and food, and the wine was excellent. The staff throughout are all very professional and extremely friendly, and genuinely so. All in all this is an excellent hotel, and I will be staying again when next in the area. Its a no risk hotel, Very nice.

"Great stay"

5
18/04/2016

Saturday visit. Staff were helpful and friendly. Food was excellent both at lunch time and in the evening. My grandsons 18th birthday was made very special thanks to all the concerned. Thank you. Rooms were quiet and clean. My disabled husband as well catered for and was able to access every part of the hotel.

"Lovely Stay"

5
18/04/2016

We spent two nights here while visiting the Lake District. Reception was very warm. The room was small compared to US standards but it had a lovely shower. I appreciated the hot chocolate mix and cookies. As a bonus, the spring flowers were in bloom.

"Saturday night visit"

4
17/04/2016

Great location. A very clean and welcoming hotel. Large family room was ideal for our 2 boys. The pool was lovely and so warm. Food in Alexanders was good but a little over priced for what was pub food.

"Lovely place"

5
15/04/2016

Visited Castle Green as a last couples treat before our son was born in November. Fab big spacious room, huge comfy bed, lovely pub meal and gorgeous buffet breakfast. Very helpful friendly staff. Definitely recommend this hotel and we will be back as a family ??

"Excellent"

4
13/04/2016

Stayed here for one night. The hotel was very clean, and the views to die for. The one thing that stood out for us was that you did not have to venture out for anything. The hotel has a range of options available from excellent food served in the pub, to the hotel restaurant. Would recommend.

"Great Service "

5
13/04/2016

During our recent stay we observed that the service was excellent, the wine choice very good, the bed extremely comfortable and the pool very clean. Breakfast & breakfast service was also excellent. There is no more one can say however, the hotel made our trip most enjoyable

"Relaxing stay at this smart hotel with excellent facilities"

5
12/04/2016

I returned to the Castle Green for a relaxing 4-night stay over Easter Weekend. I travel with my elderly Mum who has limited mobility, and we were made to feel very welcome by the friendly and professional team who were always on hand to help. This year we were in newly renovated rooms on the 2nd floor, which were quiet and peaceful with a wonderful view of rolling hills. While Mum was resting each day I took full advantage of the excellent gym and swimming pool. The breakfast buffet was outstanding with a beautifully cooked full English plus plenty of fresh fruit, juices and pastries. We will return next year. Highly recommended.

"Fantastic experience"

5
12/04/2016

I chose this hotel at random as I had some business to attend to around the lake district. I was actually taken aback at the whole experience. It was great. The hotel is in a great position and is kept to a high standard. The staff in every department were really helpful and pleasant. The food in the greenhouse was to die for and breakfast was good. I had recently spent 2 weeks on a Caribbean cruise with fine dining and the chef and his team at this hotel produced equivalent food. Thanks

"Lovely night away"

5
11/04/2016

Enjoyed a lovely break at the castle green. We stayed in an executive room which was so spacious & had incredible views. The hotel staff were very friendly and attentive. We ate in the restaurant in the evening and the food was some of the nicest we've had. The only complaint was we couldn't stay longer. Would highly recommend

"Didn't manage to see the castle from our room, but there's definitely lots of green"

5
11/04/2016

Enjoyed a return trip to the lovely Castle Green Hotel & it was simply amazing. We paid extra for a balcony room, as there were no executive rooms in the old part of the hotel available, & enjoyed a fantastic view over Kendal & the snow tipped hills nearby. Friendly receptionist who even asked if we wanted help with our bags - how rare is that? Room was definitely worth paying extra for, although the shower was a bit 'enclosed' & I thought the bed could have been larger. Unfortunately it was wet & misty on the evening of our stay so, as we couldn't sit out on the balcony & take in the view, we went to the swimming pool & steam room instead - which was fantastic. We are definitely going back - executive room next time...

"Castle Green, Kendal"

5
10/04/2016

if we could give more than 5, we would......The staff are fantastic, the hotel is modern, but not in a clinical soulless way....Did I say the staff were fantastic...just making sure as they genuinely were attentive (and happy to go along with a joke or two) you made my wife's 50th birthday a really memorable one...thankyou we will be back, Derrol & Tracey Palmer Paul & Tania Keston xx

"Absolutley amazing!! "

5
09/04/2016

Just got back from a night away with my boyfriend. And only thing I can say is how much we enjoyed ourselves and were more than happy with the hotel, the staff & facilities provided. Upon arrival we were pleasantly greeted by a gentleman at the reception desk who checked us in and directed us to our room. We were in room 119 which is on the main corridor on ground floor. The room itself was really well decorated and the facilities were great with tea, coffee, water, biscuits etc. The room is slightly smaller than your average but still has all the facilities! The bed was really comfortable and I had such a good nights sleep. We had our meal in the pub, and our table was ready as soon as we walked in. The food was delicious and the staff were very pleasant and attentive. Would definitely return!! The pool and steam room was great & well maintained - the staff there were also very helpful :) The highlight for me was the breakfast.... Absolutley amazing! The food was all fresh and there was sooooo much on offer! The staff were all really friendly and service did not slip despite it being fairly busy. All in all we had an excellent stay at the Castle Green hotel and will most definitely be returning and recommending.

"Wedding reception"

5
08/04/2016

Our son has just had his wedding reception at this hotel, and it exceeded all of our expectations. Every single member of staff deserves every credit for their professionism. Nothing was too much trouble. We stayed in an executive room which was beautiful, comfortable and extremely spacious. The wedding breakfast was exceptional, attention to detail didn't go unnoticed. I doubt how anyone can top last weekend, with guests saying it was the best wedding they had ever been to. Well done to the whole team for making the day so magical, one we will treasure forever.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for your ‘Excellent' review. We love looking after weddings at Castle Green and creating such special memories. Ben Mayou

"Business as usual"

5
08/04/2016

This was our, I think, 10th visit to the Castle Green. As always, we enjoyed our stay. Alexander's is even better now than it used to be. We had a very enjoyable meal in there on our first night. Only other meals we had were breakfast. Again,top notch. We always make use of the swimming pool now that we have our daughter with us,aiming to arrive in time for the child swim times of 1400-1600. The staff are all very friendly and accommodating. However, one small observation. The chap who works in the bar appears to be running around at 100mph. He gives the impression he's over worked! Maybe he is,but the rest of the staff hide it. Having said that,he was very friendly and helpful. Can't wait to return at some point over the summer.Our daughter wasn't happy we left......

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for reviewing your most recent stay with us. It is always lovely to welcome back familiar faces! We look forward to hopefully seeing you during the summer. Ben Mayou

"Lovely hotel with great food"

4
02/04/2016

Food selection was great Hotel was lovely Renovation currently going on while I stayed however this did not cause a problem in the slightest! Very quiet rooms and large and clean Breakfast was also very good Would stay here again Only downside...wifi wasn't very good in room

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
I am pleased to report that we have recently made some changes to our wifi settings which has produced a more consistent service. We look forward to welcoming you back again soon! Ben Mayou

"Excellent hotel"

5
28/03/2016

Stayed two nights in an executive room. The room was super clean, the super king size bed was extremely comfortable. We ate in Alexander's on the first night and the food was delicious. We are in the restuarant the second night and was blown away by the food there. The breakfast was one of the best I have had and the staff are a credit to this hotel. Well done and we will be back soon

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
We are very lucky to have such a fantastic team here at the hotel. Whilst the facilities we offer are highly regarded it is the friendly welcome which gets commented on again and again. If your looking for that base from which to explore the Lakes in spring then give us a try at Castle Green. Ben Mayou Ps. we cannot guarantee sunshine but we do have plenty of umbrellas available!!!

"Toptastic"

5
28/03/2016

Super friendly staff, very polite, thoughtful and proud. We spent a couple of nights here for our 10th anniversary and they had a card and some simple but very thoughtful gift waiting for us. The hotel grounds are nice and it's about 1 mile from Kendal station. Every morning at this time of year you can hear and see the sheep in the surrounding farms especially the newborn lambs that look so sweet. The food is great at the pub attached to the hotel. See review for Alexandra's. The pool is small but just right. The steam room is nice as well and the gym facilities are very good. This is a four star hotel. That offers a five star plus welcome and experience.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
We hope that your ‘excellent' review will encourage others to stay with us for the first time! Ben Mayou

"Short but enjoyable stay"

4
28/03/2016

This was my second stay at Castle Green over the last two years, I broke a journey from Bristol to Aberdeen here over the Easter weekend. Rooms are clean and comfortable, and the bar and restaurant areas are pleasant - the latter with views over Kendal and the local hills. Notably, the bar has Krusovice Pivo on draught. Dinner and breakfast were both excellent, and the staff deserve a mention too, for their friendly, attentive and efficient service.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for reviewing your 2nd stay with us. We have many guests who stay with us to ‘break up' a long journey traveling north or south bound on the M6. We are only a few miles from junction 37 so are ideally placed as somewhere to rest a weary head! Ben Mayou

"Overpriced in comparison"

3
27/03/2016

We booked through booking.com and paid £170 for a simple double room with no view and mould on the Windows. Tight squeeze with the travel cot as well in comparison to other hotels we stay in. Nightmare journey to hotel to be greeted with lots of wedding guests but that's nobody's fault and with regret I think I would've chosen somewhere else if I'd known about the wedding. Ate in the pub mad food was nothing too special but the waiter was very attentive to our 2 yr old. I was sad to not have had notice re restricted swimming times for children as this hampered our stay and the main reason for booking this establishment. Sorry but wouldn't go back as those couple of things with the price I don't believe we're value for money.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for your review. Please accept my apologies regarding the mould on the windows and rest assured this has been actioned as priority. Our prices are comparable with other 4 star hotels in Cumbria and we aim to offer a quality experience with excellent facilities. We always recommend booking directly with us rather than through a third party/agent such as booking.com. This then allows us to discuss room requirements and the other aspects of the stay which are important to the guest (in this case children's swimming hours) We also guarantee to offer the best rates when booking via the hotel website or by calling 01539 734000. Ben Mayou

"Stylish, contemporary hotel."

5
26/03/2016

Our room had just been redecorated and it was very well designed, lovely colours and a large floral mural on one wall, which was a nice feature. Duvet so comfy and fluffy, large tv, modern clean bathroom. We ate in the greenhouse restaurant and the food was top quality, beautifully presented and very tasty. Nice to have a different choice for vegetarians, beetroot gnocchi and heritage beetroot very tasty. Husband said his lamb was also delicious. Pannacotta dessert with Yorkshire rhubarb superb, excellent quality. Staff very friendly and helpful. Swimming pool lovely and warm, very relaxing. Breakfast choice great. All in all a lovely hotel in nice surroundings with easy access to Lake District.

"Chilled out"

5
23/03/2016

Stayed here Friday night. Easy to find, beautiful building. entrance & reception area finished to a very high standard. The grounds are immaculate and visually appealing. The reception staff were very helpful, welcoming and friendly. The room was spacious, relaxing and also finished to a high standard. the bed was very big and comfy. There is a bar and a pub on site, both good. The spa facilities are excellent and conference space is huge. The breakfast is a help yourself buffet of good quality produce and the dining staff are very helpful. Will be going back.

"Pleasantly surprised on the whole."

4
22/03/2016

Having not the best of booking experiences we were pleasantly surprised by this hotel. In a nice setting overlooking the town with, attentive, professional staff and relatively modern decor and quality food and drink. Could recommend room 143 for space and outlook. Our only negative was the Sunday Breakfast when what appeared to be a team of railway workers dined along side us in dirty workwear shouting into mobile phones about how they had been paid for sleeping in their vans all night and now staying in a posh hotel!

"Really good hotel"

4
18/03/2016

Just returned from a two night stay at the hotel with colleagues. This is a lovely hotel which has recently undergone some renovations, the dining area and resident's lounge are modern and attractive. The meals were excellent with a varied menu. My room was comfortable, with white linen and towels. My view was good. The staff are very attentive, they even carried my case and bags when I was struggling, great! I have visited this hotel numerous times and have never been disappointed.

"Lovely hotel"

4
18/03/2016

Stayed here valentines weekend , enjoyed every minute. Pleasant and helpful staff . Delicious food from the Alexander pub and greenhouse restaurant . Only one fault was the room was smaller than we expected we overlooked it though as we were only their 2 nights and it accommodated are needs. Would recommend and return.

"Good staff"

5
18/03/2016

Really nice hotel if you go try out the nature trail at the back of the property! Staff very nice and afternoon tea was very tasty. Rooms let a lot of noise in from surrounding guests and no plugs by the bed. Other than that great stay.

"Business trip"

4
18/03/2016

Really good hotel, comfortable rooms in glorious countryside. Friendly, helpful staff, didn't eat in hotel but returned for drinks in bar and was made to feel very welcome in comfortable surroundings. Breakfast was comprehensive with good quality food and extensive choice.

"Lovely hotel and staff...wifi not brill"

5
17/03/2016

It was hard to find anything wrong with this hotel except 2 things....wifi up and down and the corridors allow noise to travel and boy did that hotel have some noisy guests that night! But the staff beyond fabulous, the food divine, afternoon teas delicous and bedrooms very comfy. Great business rooms but leisure breaks spot on!!

"wonderful break"

5
17/03/2016

We have just returned home after another short break at Castle Green. We were in a lovely refurbished ground floor room overlooking the gardens, Kendal and distant Lake District hills. Everywhere spotless and extremely friendly, helpful staff in all areas. Food was great, adequate breakfast with lots of choice, meals both in the Alexander pub and Lounge bar were delicious. Rob especially helpful in Lounge bar and deserves praise. Will definitely return. Thankyou everyone.

"Overnight stay with dinner"

5
10/03/2016

The room was beautifully appointed, clean and warm. Sadly the view was out into a scruffy central courtyard - a shame because the countryside around is lovely. The breakfasts are excellent in this hotel, very varied and delicious, fresh, and in an attractive dining room. The staff, too, are particularly friendly and helpful. For these reasons I cannot recommend this hotel highly enough although the one problem I did encounter was the WiFi which just didn't work in our room until the Sunday morning when we were going home.

"Birthday Break"

5
10/03/2016

went to castle green for my partners Birthday, we had a good 3 days from the time we arrived to the extra day we stayed we were made to feel welcome. we had a lovely clean room at the front overlooking Kendal. Food in hotel was well presented always very nice. we have stayed before and will stay again.

"This is the ideal place for that special Celebration,"

5
06/03/2016

14 months ago I started organising my 80th birthday weekend for all my family with Castle Green Hotel, Kendal. Initially with Ben, the delightful Manager, who assured me his staff would look after me, Dave who also filled me with confidence and subsequently Laura Eastham, Events Organiser who with great charm and positivity steered me through booking 5 suites, 6 double rooms and dinner for 21. I organised adventure rope work with Geoff of Live for today for 6 boys from 16 to 49 years old, in the woods behind the Hotel. They had a ball and to hear the video of it showed all their laughter as they encouraged each other.. 6 grandchildren/daughters in law had spa massages or manicures which they loved. The staff could not have done more to make our event a marvellous memory. Justin the Chef put on the most wonderful food which everyone kept mentioning to me afterwards, restaurant staff were friendly and helpful, and the two Lauras on reception, charmed us all with their efficiency and bright interest. I must mention the suites which are a joy to spend time in. Mark and Carol had the suite overlooking the side of the hotel which had them spellbound. They loved it as did everyone else in their accommodation. Altogether the happiest of experiences, so relaxed and laid back. Thank you all so much for making my birthday celebration something to remember with extreme joy.

"Fabulous couple of days"

4
05/03/2016

Attended a 2 day conference and found the hotel staff to be very friendly and helpful. Check in was speedy and with a smile. Food was good quality. Conference facilities were great. Good gym facilities and a lovely swimming pool. Thoroughly enjoyable stay thank you. Just missing the lift as carrying luggage to second floor wasn't fun.

"Meeting"

3
05/03/2016

Went to Castle Green for a Meeting (AGM) buffet was provided the salad on the plats did not seem that fresh don't know how log it had been cut up for but the lettuce soup came in small coffee cups and was cold a member asked for some extra bread rolls young waiter chap said be careful plat is hot and it was barely worm and the roll was cold and slightly frozen in side when items were taken of the table to be taken to be washed there was not excuse me from the waiting on staff just them stretching past you to get things off the table

"Horrible room. "

1
02/03/2016

Stayed here for a couple of nights. Given a horrible tiny, poky, dark room. The shower cubicle was so small that if you dropped anything in the shower, you had to open the door and step into the bathroom to retrieve it! Lights had to be on all day as the room was so dark. Tiny single wardrobe and small bed. The only positive thing was that it was clean. We had lots of activities planned which meant that we weren't in much, otherwise I would have refused to stay in it. Breakfast was chaotic with hot items running out and we had to ask three times for toast and when it finally arrived it was white and not brown. Coffee was disgusting and bread was cheap, thin stuff out of a bag. Receptionist at checkout never bothered to ask if we had enjoyed our stay and when I told her how disappointed we had been, she was utterly uninterested. We use Best Western a lot and this is easily the worst experience we have had. I can only assume that those who gave it great reviews,don't get out much.

"Good but compact!!"

4
01/03/2016

Quick and friendly check-in to a well appointed balcony room albeit small and without a bath. Bed comfortable, shower fine but fixed head and high!! Wifi very intermittent in fact poor. Breakfast excellent and great staff. Dinner at Alexanders ok.

"Looks nice but with a cost"

4
01/03/2016

Just met up with relatives in Alexanders pub at the Castle Green Hotel for a sunday bear and a bite to eat.Nice surroundings with lovely views over Kendal and a pleasant atmosphere,that was until we looked at the menu ,over £5 for soup and £4.75 for a cheese and pickle sandwich which for a pub i thought was expensive mind you the fish and chips looked good at £10 95 more in line with restaurant prices than pub grub. Everyone enjoyed the food ,even the soup was good with two slithers of bread but not enough even with a bucket of chips as a extra filler .Lovely staff and a pleasant experience but over priced .

"Nice enough and decent price"

3
28/02/2016

Just returned from a Saturday night stay over at this hotel. Staff were very friendly. We picked the hotel mainly due to the price compared with others with the same facilities; we wanted a pool to relax in after a day's mountain biking. Pool was rather small but wasn't busy when we there. Overall, I would recommend the hotel.

"Wonderful!"

5
28/02/2016

My husband and I have just had a three night stay at The Castle Green and it was fantastic. We cannot praise all the staff enough they are all so friendly and polite, the food is very good also it is clean and very comfortable. We highly recommend this hotel to any one who is visiting the Lakes, already looking forward to our next visit

"Amazing meal at the Greenhouse Restaurant"

5
27/02/2016

We decided to have a meal at the Greenhouse Restaurant. Was haute cuisine...very yummy... service as usual fantastic... pudding was sticky toffee and divine ...am biased as am getting married here in August :)

"Very comfortable "

4
27/02/2016

Really good stay. Very clean room and excellent shower pressure. Well placed to see the lakes with plenty of parking. Only down side is that it's out of town for restaurants etc. but that's a choice of location.

"Excellent,will go back anytime in area."

5
26/02/2016

Visited to have a lunch meeting,and was very impressed. It has a superb location with distant views,easy to find,and park. The food was what I will remember,as top quality,we all had different,well presented,and we were shown sample bedrooms. British hotels can vary,but this is large but intimate,we enjoy visiting quality places,eg day before we were at Sharrow Bay.Both excellent but difference is large but personnal hotel,and bijou place

"Excellent, excellent, excellent!!"

5
22/02/2016

My husband and I stayed at Castle Green for a 1 night birthday break and loved every minute. Although the weather was wet and miserable we still managed to explore Kendal with its quirky tea rooms and good array of shops. It's a five minute drive from the hotel but I'm sure on a sunny day would be a lovely walk. We opted for a balcony room and had great views overlooking the gardens and in the distance Kendal and Kendal castle. The room was a good size and the bed was so comfy! Great heater in the room and plenty of choices on the tea/coffee tray. We used the swimming pool and steam room which were excellent, love the relaxing music in the steam room. The staff in the fitness centre were really helpful and even loaned us a pound for the locker. We ordered room service, the menu is limited but still a good range, we went for the gammon dish and the burger and both were lovely. Breakfast was delicious and so much choice! We both went for the cooked breakfast which were fresh and hot. This is a really lovely, well run hotel. The staff are all helpful, polite and friendly. I would definitely recommend to my friends and family.

"Would definitely recommend!!"

5
19/02/2016

Exceptional service! It was very clean, very tidy and just overall a wonderful place to stay. Will definitely be visiting this hotel again and wouldn't think twice about doing so. 10/10 service and cleanliness! Thanks for a brilliant stay!

"Nice room, lovely breakfast"

4
18/02/2016

We stayed here for one night, arriving late on a wet evening. The car park was busy but the hotel was easy to find. We had one of the recently refreshed room and it was very pleasant - not large but everything we needed was there and the decor was very stylish. I didn't get to use the gym this time but breakfast was very good with a nice selection and pleasant service. The only downside was the internet - almost unusable due to both the speed and the timeout requirements, we were limited to checking the text of emails, any other browsing was impossible.

"25 anniversary trip"

5
18/02/2016

Excellent weekend away from the friendly welcome at check in to the breakfast on our final morning there. Made to feel welcome in Alexanders pub in the grounds, the food was very good as were the local ales. Breakfasts were fantastic and filling and food in the hotel restaurant was very very good. The room we had was very spacious and the bathroom and shower were to a very good standard.

"great valentines celebration!"

5
18/02/2016

went on the valentines special overnight stay at the castle green with my wife and 8 year old daughter. visited this hotel a few times over the years and it rarely disappoints. we arrived early but were told our room was ready and we could go straight up. one stand out part of this hotel is the staff who always smile and greet you every time you pass them. we used the pool and spa facilities, then went for a lovely meal in the greenhouse restaurant. the room was spacious and very clean. breakfast was good with the usual smiles from the staff, checkout was efficient, very hard to find fault with this hotel. one small thing noticed by my wife was the pool tiles were quite grubby and needed cleaning. I meant to point this out on checkout but completely forgot. hopefully it will soon be rectified, but overall another excellent stay. thanks to all staff for their kindness.

"2 day winter break"

4
18/02/2016

My wife and I have been regular visitors here over the last few years, but mainly at weekends. This was our first mid week visit now that I am retired. The hotel has an exceptionally large car park although if you let unlucky, you could end up with a bit of an uphill walk to reception. The reception staff are a real friendly bunch and always welcome a bit of a chat to make you feel welcome. The rooms in general are well appointed and many have been recently refurbished. If you are not too good on your feet request a room either with lift access or on the ground floor as some of the more distant rooms are accessed by stair only. The large bed was comfortable and the room was appointed with the usual big HD television with Freeview, quality furniture and a nice modern bathroom with a very powerful shower. Available were the usual tea/coffee and biscuits plus bottles of water. The first night we tried Alexander's (the pub/eatery within the grounds) and had a very comfortably couple of hours in there. They serve a more extensive selection of draft beers. The second night was in the main restaurant and we treated ourselves to Chateaubriand for two, expensive but worth it. Although we didn't use them this time, there is also the swimming pool and gymnasium if you are so inclined. Kendal town is about a twenty minute downhill walk from the hotel and if you don't fancy the return uphill walk a 42A bus drops you off with a 5 minute walk to the hotel.

"Taking the Mayor home"

5
16/02/2016

After our daughter in law's kidney transplant, donated by her husband our son, my wife and I took our son (the Mayor of Kendal) home. We decided to stay for a couple of nights bed and breakfast at the Castle Green Hotel. This hotel we would highly recommend should you wish to stay around Kendal and the south Lakes. We received an excellent and very friendly welcome from the staff throughout our stay, although we were unable to dine in the restaurant due to looking after our son, the menu looked superb. We believe most if not all of the rooms have super king sized beds which are very comfortable. The hotel has a leisure area which includes a swimming pool and various beauty treatments. A hotel not to be missed off your list.

"A regular visitor's view"

5
15/02/2016

I stay in the Castle Green hotel most weeks for business. The hotel is always clean and well-run, with good food (great breakfasts). The staff are very good; well presented and helpful; I would definitely recommend staying here for business or pleasure.

"Valentine's weekend away "

5
13/02/2016

Me and the missus travelled up to the Lake District from Cambridgeshire for a weekend away. Decided on The Castle Green Hotel as it had such good reviews and it hasn't disappointed! From the moment of booking, when I rang back several times with various questions and to book us in for dinner, to the day we left, the staff were all extremely helpful and couldn't do enough for us. We had just climbed Wansfell Pike before we arrived and so we were in our (fairly) muddy walking gear. Slightly apprehensive about walking in to the reception of what looks like a very posh hotel both from the outside and in. We needn't have worried as the lady at reception welcomed us with a smile and made it very easy to check in, remind us about dinner and breakfast, and told us we had been put in one of the newly refurbished rooms and were one of the first people to stay in it. Rooms are of a top quality finish, beds extremely comfortable, nice big HD television with Freeview, quality furniture and a nice modern bathroom with a very powerful shower! Just what we needed. The curtains are completely blackout in the new rooms which led to a great nights sleep. Complimentary bottles of water were prepared for us as well as the usual coffee and tea (and hot chocolate.) We had our four course valentines meal on Saturday night and again the waiters and waitresses were top class. Friendly, relaxed and all with a smile. I was particularly impressed with whichever member of staff we asked a drink for, or questioned about our food, they all seemed to know what was going on at our table and were more than happy to oblige. The food was absolutely beautiful. We had a chicken confit stater and a steak for main which was bloody wonderful. Cooked to perfection and a great slab of meat with chunky chips stacked next to it and tomato and mushroom. A champagne sorbet between those courses and a chocolate fondant with ice cream to finish, with a couple pints of the very nice local ale, left me full to the brim and ready for that comfy bed. At £38 per person, we thought this was actually a very reasonable price given the quality of food and service that comes with it. All in all a lovely weekend away made even better by the choice of hotel. Keep it up guys. Cheers

"Consistently good; welcoming stay"

4
09/02/2016

Stayed over the weekend with 11 member family group. We've stayed before and the hotel is consistently good at getting the basics right - attentive service, smiling staff, and listening to what customers want. This time was no different - even 2 family birthdays were well catered for. They have made some interesting changes recently to the bar and lounge area - a very sympathetic and contemporary remodelling - and redecorated the restaurant. Tim and his team continue to invest ( there are bedroom redecorations happening right now ) and I'm sure that this helps the hotel remain popular with both regular visitors (our 6th visit) and new guests as well. Keep it up! See you again in the summer!

"Wedding anniversary"

5
09/02/2016

Booked in for our first wedding anniversary we were given a upgrade on the room which turn out to be one of there executive rooms which made it extra special and we had a meal in the restaurant in the evening and the staff are all a credit to the hotel

"Two night stay"

4
08/02/2016

The hotel and staff are lovely. Its setting is picturesque and it's easy to find. I was disappointed with my dated room but the hotel is currently being refurbished so I am positive next time I visit my room would be a bit more modern. Breakfast was brilliant with a good selection of continental and cooked choices. The bar food was also very tasty. The gym and pool facilities were better than average and more importantly clean. I would stay here again and I look forward to doing so.

"Family wedding"

5
07/02/2016

We went here for a family wedding, to be fair we paid extra and had the premium room which was beautiful, roomy and stylish. It was without doubt one of the nicest rooms l have ever stayed in. Combine this with excellent food and top class staff and it comes up trumps!!l l had read reviews saying the hotel was too far from town but on my opinion if you pay £100+ for a top class hotel what is a £3 taxi ride to complain about?

"Superb in every way!"

5
07/02/2016

I booked a surprise spa weekend (which was incredible) for my sister, niece and myself, we had an executive family room which was fantastic and huge, very clean and a great bathroom. My husband joined for dinner in the evening in The main restaurant and it was the most beautiful meal we've had in a long time. Outstanding food. The staff all through the hotel were excellent and the customer service is the best I've experienced in this country, Many thanks to all at Castle Green for making our weekend a very special one ??. We can't wait to return for a second visit.

"Well below our expectations"

3
05/02/2016

We decided on a romantic 4 night break in the Lakes. We chose this hotel based on the fact that we wanted use of a swimming pool and a good quality hotel. We thought from the reviews that this hotel would be top notch! This hotel is far from top notch and seems to still be relying heavily on it's past scores as it proudly displays it's 5 star trip advisor plaque at reception. The breakfast buffet is not that desirable the cooked breakfast looks better from my work canteen to be honest. You can have freshly prepared poached/scrambled eggs but you will be waiting a long time to get them. The service is shocking for a 4 star, on 3 of our 4 days we got half of our order at breakfast every time, toast would arrive without the eggs and there would be an extra 10 min wait for eggs, then another day eggs would arrive and no toast for ages. The rooms in this hotel are very bland too, it's just like a very expensive premier Inn. At £100 a night we expected a lot better to be fair, and this was out of the holiday period. Maybe we are just not used to the inflated hotel prices in the UK, but you could expect a Top notch hotel in most places in Europe for this price, especially as my parents travelled to a 5 star Eco resort on the outskirts of Barcelona with flight included for less than we paid in the Lakes during the same period.

"Absolutely devine food!"

5
01/02/2016

My partner and I (both mid-twenties) stayed overnight on a Sunday. Our room was very clean and comfortable, the bed was huge and the room had everything we needed and a lovely view. The pool was a nice feature and the gym facilities were better than expected- not just your average hotel gym! However the best part of our stay was the food. We both had the five course tasting menu and it was BEAUTIFUL. We both enjoy eating out and this was up there with the best meals we have had. The staff were friendly and helpful and we wil definitely be back

"Excellent hotel for wedding!"

5
31/01/2016

We had a great stay for my friend's wedding. The food was lovely and a perfect wedding reception and night do. We also had a lovely stay at the hotel. Would recommend for a wedding or longer stay in the Kendal area!

"Excellent service and food"

5
30/01/2016

We needed a nice space for about 16 family members to gather, relax, eat and chat after a funeral. For this reason I was trying to organise it at pretty short notice and can only commend staff (Penny and others) for their helpfulness, prompt responses and willingness to adapt to our needs. They reserved us a space in the lounge on a reasonably busy early Friday evening, and had also set us a long table in the dining room. We wanted slightly less formal food than the restaurant but more choice than the lounge and so again it seemed no trouble for them to arrange that if we ordered at about 5.30 to eat at 7 we could have food form the Alexanders pub menu. When we arrived we were promptly attended to with menus, a sheet to write our choices on and even a pen! When were invited through to eat service was efficient and very friendly and the food was really good too! (I had the sea bass, as did a few others, and it was delicious) A very relaxed and stress free ending to the day. Many, many thanks.

"Lacking expectation..."

2
26/01/2016

The first thing noticed by our car full of friends and family, was the lack of signage directing people to the restaurant. 2 of the party had heart conditions and found the amount of steps up from the car park to the hotel reception (after several wrong turns) pretty exhausting. After FINALLY reaching the bar/lounge area outside The Greenhouse Restaurant, we were shown to our table and given our menus. 20 mins later, the young lady came to take our drinks order (they were not especially busy - perhaps 3 couples and a table of 4, at most). We attempted to order at the bar to save time, but were told to sit down again and wait for service. The drinks arrived in due course, but we had to wait over 45 mins for the soups and sandwiches to arrive. The cost of the soup was a rather minty £5, bearing in mind that I was presented with the tiniest (2mm!!!) of slices of bread I'd ever seen. Feeling a bit like Mr Twist, I actually asked (politely) for a larger slice, and the comment back from the staff was a broad smile and 'I don't know why chef bothered with such a small piece. I bet he couldn't do it again'… I had to laugh at her humour. The soup was tasty, but tepid. My husband gave his soup to my father for the same reason. The plates of sandwiches were really dry and the salad pretty limp, to say the least. Unfortunately, the ham sandwich also suffered the wrath of the chef's portion control with an extremely meagre offering of meat. On a more positive note, the crisps were fine!! Sadly, all in all, severely lacking in both quality of food and service. Not what one would expect from the hotel which advertises itself as "standing out from the crowd through our keen eye for detail and quality of service". I also suspect that being "passionate about food" is possibly restricted to the Greenhouse Restaurant and not the Lounge area outside. It was agreed that none of our party would be returning to this eatery and we are not tempted to reserve a table in The Restaurant, despite some positive reviews on TA. Perhaps this was just an 'off' day for them?

"Brilliant!!"

5
25/01/2016

Stayed here for one night with friends. Can't fault it! Our room was spotless and very comfortable and the evening meal was simply superb Breakfast was good although I prefer cooked breakfast served and cooked fresh(hot buffet) and the choice for the cold buffet was again outstanding both in choice and quality

"Great customer service "

5
13/01/2016

Despite the fact that there are hotel renovations currently ongoing I have no hesitation in recommending this as a great place to stay with customer service that strikes the right balance- supportive but not intrusive. Really impressed by the calm way in which the reception and duty manager dealt with a bathroom issue- quickly resolved by a no fuss room change and profuse apologies despite the issue being something out of their control. Overall room quality was good- well furnished and comfortable. Great buffet style breakfast. Great Base for exploring the lakes

"Amazing! Wow!!!"

5
11/01/2016

we went here for Cumbria vag show, the views are so amazing I couldn't believe the views for the money we paid it is such a beautiful place so quite and romantic, the little pub next door is just fab , me and my partner felt like It was home truly amazing. The food in the restaurant is exspensive but don't be put off by the price we were going to eat out the second night but it was so amazing we stayed in, I loved it, truly 5 out of 5!

"Nice hotel in Summer and Winter but can be pricey!"

4
10/01/2016

I Have stayed at the Best Western in Kendal both in September 15 and recently in January. First stay there was a lot of noise from other guests, I'm presuming a party and the fire alarm went off at 3 am which was frustrating. My previous stay in January was pleasant but other times of the year hotel is very pricey. Breakfast is lovely and plentiful, staff are more than helpful. Certain other guests have a 'snobby' nature and felt they were looking down but I just ignored this as they were no better than me.

"CHRISTMAS BREAK SPOILT BY OVERCROWDING!"

3
09/01/2016

Having read recent rave reviews for this hotel regarding Christmas and New Year breaks, I am very obviously going to be in the minority with my opinion. Nevertheless I wish to express some misgivings I and my husband had about our experience between the 23rd and 26th of December 2015. First of all some positives. I think the hotel itself is fabulous, the location good especially for access to the town. Our room, despite not being the one we would have chosen (not the fault of the hotel), was comfortable and clean, the public areas all pleasant. The newly refurbished dining room has been thoughtfully decorated and without a doubt the food is the 'jewel in the hotel's crown'! We arrived on the 23rd December for what was to be a four night stay and were greeted by the very efficient Laura with whom I had liaised with prior to our arrival. Despite what other reviews have said we were offered help with our luggage as we were three flights up and yes we had been informed there was no lift. On the first night we ate in 'Alexander's Pub'. Being from Derbyshire we know what a good pub should be like and this to us was more like a restaurant with a very small bar and seating area and totally inadequate for the amount of people there. The staff, all young (an observation only as we like SOME of the younger generation), seemed more interested in fraternising with their pals who were propping up the already overcrowded bar on this particular evening, but when it came to the food we had no complaints. After leaving Alexander's we returned to the hotel bar, which we immediately observed was very small for a hotel of the size of the Castle Green. Once again we were not impressed with the bar staff especially as having ordered our drinks we were left waiting for an age before my husband enquired where they were and was told by the waiter they had been forgotten! My husband a very mild mannered man had by this time lost his patience and so we left. As we did so a young female member of the restaurant staff asked if everything was alright to which my husband replied 'no' and explained to her what had happened. She apologised but we still left for our room. The following day, Christmas Eve we had an enjoyable breakfast and decided to eat in the restaurant that evening. The food was faultless and most enjoyable. However, when we retired to the bar area after the meal all seats were taken and the bar packed. After one drink standing we again returned to our room. Christmas day was sadly a disaster. Breakfast again was good and we enjoyed a walk before getting dressed for a pre-dinner drink for the 4pm sitting, which fortunately we did manage to have seated before our meal which we thought was wonderful, but after was shambolic. The tiny bar was packed to capacity with the loudest and scruffily dressed people we have ever seen in a respectable hotel. Dress is I accept a matter of opinion and an emotive subject, BUT the hotel does have a dress code, which seemed to have been totally disregarded by many, particularly the men some of whom looked as if they had just come back from a run including filthy training shoes and feet on chairs! We know these people were non-residents as we overheard some of the conversation – impossible not to. There were no vacant seats and no hope of getting anywhere near the bar and so having gone to the trouble of dressing tidily as a mark of respect to our fellow guests and to the hotel staff who after all had strived to make everything as nice as possible, we returned to our room for the rest of Christmas Day evening. Thank goodness we had brought some drink and the TV was good! Our break was fortuitously cut short due to our having to return home a day early as the thought of another chaotic evening was more than we could face. Despite the positives about the hotel we have cancelled our intended return visit this coming year, due to the sheer volume of people being catered for. There is no blame apportioned to the hotel in respect of the way people dress but they either enforce the code by stating no jeans and training shoes in the dining room during the evening and on special occasions or do away with it altogether. On a finel note I will jump to the defence of the hotel in respect of a review posted by ' DogandGunKnayton' in May 2014. I would have sued him/her for their remarks and use of vocabulary. This person has clearly got a problem with businessmen and anyone over the age of 40 and likened the hotel to a retirement home! This review has been compiled for like minded people of whatever age group as they will probably be the only ones reading it.

"Fantastic Christmas break!"

5
07/01/2016

Myself, my husband, my 18 year old son and my mum stayed for two nights on Christmas Day and Boxing day! What a fantastic time we had. The rooms were brilliant with plenty of space, clean and everything you could want in them! The food was top quality even on Christmas day when those poor chefs served 3 sittings. We ate at 7.30 and our food was excellent! ALL the staff were friendly, efficiant and couldn't do enough for you. Considering they never stopped all weekend i think this was admerable! The pool was great, we swam 3 times on Boxing Day! We had a lovely relaxing break with no washing up! Thank you to all at the Castle Green! ps hope you have finally got rid of the glitter!

"Warn and dry in the rain!"

4
06/01/2016

We started for a couple of nights to end 2015 and really enjoyed our break. The hotel was friendly, food good, swimming pool quite busy with lovely relaxing music in steam room. The only drawback was a noisy American family at breakfast - with their children watching videos all through their meal (fortunately with sound off!).

"Fantastic New Years Eve"

5
05/01/2016

Stayed for 1 night with family to celebrate New Year. Perfect! Great food - restaurant quality even though serving about 200 people and so well organised. Staff helpful & friendly. Champagne reception and fireworks at midnight. Expensive but worth it.

"Nice hotel - good pub in the grounds"

3
05/01/2016

The staff were very friendly and helpful which was immediately noticeable The hotel is clean and seemed well organised The location is very good, on the edge of the lakes and ideal for exploring the area The accommodation price is reasonable The rooms have what you need but could be improved with a few finishing touches

"Best Best Western"

5
04/01/2016

Let me preface this by saying I would never choose a Best Western Hotel. We were there with another couple for a New Year's Eve party for 250 or so people. Frankly, it was brilliant. The room was superb, the overall package was wonderful, the food was excellent and the entertainment very good. The service was as good as I have seen anywhere. From the senior manager who greeted us at our car and helped with our bags, to the bar staff, the kitchen staff who engaged us in conversation at breakfast and the waiting staff who seemed to work every hour available they were brilliant. The presence of senior staff at all times was impressive, the balance between humour and service was impeccable, and individuals like Chloe and Kathleen were just two examples of overall excellence. And i don't like Best Western (and I don't give five start either).

"Outstanding hotel"

5
03/01/2016

Stayed for two nights over New Year. From arrival to departure this hotel impressed. There were always plenty of staff on duty and that included a very significant number of senior managers; the hotel clearly prides itself on service and they certainly deliver. Staff are well trained, efficient and happy to engage in conversation. We were also impressed with the quality of food, delivered to a high standard to a full hotel. A particular mention for the breakfast staff who I think are the best I've ever encountered. The black tie event on New Years eve was excellent and went like clock work. We met a number of people returning for the forth and fifth time and it's clear why.Leisure facilities and gym were also very good. We hope to return soon

"Absolutely Tremendous!!!"

5
03/01/2016

Returned for the two night new year package after having such a fantastic time last year. We enjoyed it so much last year that we invited our daughter and new son-in-law to join us. The worry was it was difficult to imagine how it could be as good as 2014 as it was of such a high standard. If anything it was even better. Great rooms, beautiful New Year's Eve afternoon buffet with great music, the newly refurbished greenhouse restaurant looked amazing and as always the service was exceptional. The black tie dinner was of the highest quality, all of the five courses were amazing but the salmon was out of this world. Band was great! It was also nice to see some familiar faces from last year. Very good breakfast and evening meal on Jan 1st was also delicious. Can't recommend hotel this highly enough.

"New year's eve party on recommendation from our friends"

5
03/01/2016

We were greeted by friendly and efficient staff on arrival, in our room within minutes. Room was very nice, clean and well presented. Afternoon tea was a delight. The finger buffet was fresh (hot and cold available) with lovely cakes and cheese and fresh artisan bread to choose from. Plentifully available. The staff were on hand at all times to ensure smooth service. The table magician was a very entertaining touch and made us all laugh with his expertise of illusion. The evening gala dinner was superb. The food hot and beautifully cooked and catered for everyone. Christine and her staff worked tirelessly to ensure smooth running and she was still going strong at 3.30 a.m! The hotel manager was also there to oversee events and he and Christine started us all off on the dance floor. The live band was slightly out of kilter with the age range of guests but the disco made up for that and got everyone dancing the night away. Fireworks - wow !!!!! Fantastic show Breakfast hot and plentiful. Overall a memorable event. Thank you to all the staff for all your efforts, efficiency and friendliness, Table 13 just in case staff need to know who our party was.

"Another great stay at our favourite hotel"

5
02/01/2016

Yet again the food was great and rooms comfortable and clean. It is nice to meet the same staff on return visits. We stayed for two nights around Christmas and enjoyed the ambiance. The only slight downside was a meal in the restaurant with friends on the second evening when an element of the main course for two of our party was missing and we had to prompt the waiter and a glass of dessert wine ordered did not arrive? This is why I have downgraded service otherwise it would have been full marks!

"Our 2nd year for Xmas perfect"

5
02/01/2016

Met with friends again here for 5nights over Xmas it was as good as last year,the food is fantastic (and always piping hot) a special mention for rob as he came up at end of evening to say goodbye because he wasn't on shift on our last day,peter because he was so effcient & did everything at a fast pace(a very hard worker) &finally chris busby it was lovely to have a waiter we could have a little banter with,also very attentive as he seated us one evening and on a table nearby there was a man who kept snorting so we asked to be moved (as we wouldn't have been able to dine relaxed with that) and Chris didn't hesitate to move us (that's perfect customer service)!!!! At breakfast a couple of mornings we had dirty crockery but this was promptly replaced when bought to waitresses attention,our only niggle would be that xmas day because of people dining as well as residents it gets far too crowded in the lounge& can be difficult to find a seat!! On saying that this hotel is run very we'll very well managed,we have just done newyear in a privately run hotel in the south for a very hearty price & it was a shambles from start to finish,wish we lived closer &we would do it in kendal as reviews are fantastic because castle green is just that"FANTASTIC".so a big thank you once again.

"Christmas afternoon tea"

5
02/01/2016

Visited between Christmas and New Year for their Christmas afternoon which we saw advertised after visiting in September. Wow, it was gorgeous. Everything was fresh, tasty and plenty of it. We were supplied with extra tea and coffee, and had a lovely glass of warm mulled wine on arrival. Staff are always so lovely, and the chef came over to check we knew what everything was and if we were enjoying it. Lovely good old fashioned service.

"A very welcome break"

4
01/01/2016

Although a little costlier compared to other Best Western Hotels this is a very good place for a break and a base to tour the Lake district. Safely and conveniently located up the hillside above Kendal the hotel and grounds have not been affected by the recent floods. Very helpful and courteous staff; breakfast was very good. However, whilst we had no complaints about dinner we both felt it was expensive for the what we had. It is obviously a very popular facilty in a very well visited part of the country.

"Fantastic New Year's Eve"

5
01/01/2016

Just come home from a fantastic day and night at the castle green. We have been all over the world on breaks in 5 star hotels and this was as good as any of those. Staff attention to customers is 10 out of 10. The management team are on the go all day and cannot do enough for you ben is tireless we went to bed at 3-00 this morning got up at 10-00 for breakfast and he was there again showing people around to there tables. W e will be going again next year as a group of 8 as we all thoroughly enjoyed the whole day and evening, thanks again. Kevin and Karen baker

"New Years Eve party"

5
01/01/2016

Our second visit to the hotel but the first NYE party. Arrival and check in was smooth and our bags were in our room in two minutes. The afternoon consisted of a few beers and 'a finger buffet', this was excellent - a huge choice of foods, snacks, sandwiches, pizza, mini fish and chips, prawns etc..... Entertainment in the afternoon was very good with a talented duo playing great music. The black tie event began with champagne and hors dourves at 7pm and again this was great, followed by a 5 course meal, disco and a group. The meal was excellent as was the service and the front of house team were clearly well organised and attentive. The 'MC' was good and the DJ too. The seating was tables of 8 and we quickly got to know some friendly and interesting people. After the new year struck there was a brilliant firework display and the party went on until 3 am (which we did not get to see..!). The entire staff were friendly, helpful and only too keen to make your stay a pleasant one. Overall a first rate experience and on this occasion I have to say 'faultless' springs to mind....!

"Mid Christmas- New Year break"

5
30/12/2015

My boyfriend and I have stayed on numerous occasions at this fabulously located hotel sitting upon a hill overlooking Kendal town. The reception we received was welcoming and although remembered as returning guests by one member of staff (the ever attentive Robert), other staff were equally friendly. There was an exceptional attention to detail to every portion of our stay. And although the weather has been appalling we made good use of the sauna and swimming pool, before having some snacks and drinks in both the on site pub and newly appointed restaurant bar area. The hotel is definitely somewhere that we will continue to return to for both short and long breaks. It's brilliantly located for the Lake District and the staff make your stay enjoyable, nothing is too much trouble. The quality and value for money is outstanding. The castle green deserves another star!

"Christmas in the hotel"

5
29/12/2015

We stayed at the hotel from 24th Dec until 27th Dec. On our arrival we were greeted by a very helpful member of staff who took our bags to our room. We were given the "sample" room (refurbishment in 2016). This room was lovely, very clean, warm and suitable for our stay. Our Christmas eve meal was taken in the pub, which is on site, this was excellent and the staff were very friendly and helpful. On Christmas morning we had a more than ample breakfast. The selection on the buffet was amazing and the hot food was just that, hot! Keeping in mind this was Christmas day and staff were working and looking after us whilst we enjoyed ourselves - they were amazing- jolly, friendly and nothing was too much trouble. We spent most of the day out of the hotel but on our return we were greeted by happy staff. Our Christmas evening meal was as we had expected, excellent. The food was good as was the service from the staff - who were still smiling. Boxing day was very much the same and enjoyable. On our departure everyone said good bye as they passed us in the corridor - the housekeeping staff were really happy and wished a safe journey. We did manage a swim on our last day and felt that the facilities lived up to the advertising. We would thoroughly recommend this hotel to friends and family. We would also like to thank everyone working at this hotel for making our Christmas relaxing and memorable.

"Great bank holiday weekend"

5
26/12/2015

Spent summer Bank Holiday weekend at BW Castle Green. 2 adults and 2 children (5 and 7yo) travelling. In short, this was an excellent base for our exploration of Lake District: + Friendly and helpful staff throughout the hotel, especially one of the main restaurant managers + Excellent cuisine from breakfast to dinner + Spacious, clean, comfortable, bright and up-to-date family room + Nice gardens around the hotel + Quality pool and gym facilities + Free wifi - Please get rid of the silly restriction on pool access for children, the designated times just don't work for any family that visits to explore the area and is therefore not in the hotel during the day. Well-behaved children should be able to go anytime, especially after an all-day hiking trip To conclude, would certainly seriously consider staying at BW Castle Green when visiting the area in the future. Great value.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for your comprehensive review. The swimming times for children are intended to give dedicated times for family swimming. This information is shared with hotel residents and leisure club members so everybody is aware. By doing this we hope that those who wish to use the pool to swim lengths or to relax can do so outside of these times. We look forward to welcoming you back to the hotel again next time you are visiting the Lakes Ben Mayou

"Christmas Party Night 'Conveyor Belt of profit for Castle Green'"

1
23/12/2015

For £37 a head I expected more than a 'canteen meal'. The general feeling was 'we've got your money, we get you in, we get you out - next!'. The saving grace of the night was the fantastic band - The Mustard Cutters. The pre-paid ticket price did not include any drinks. However, 'Santa' handed us a gift and inside was a bog-standard office supplies diary with a list of Castle Green's functions for next year inside, and...a voucher for ONE free drink. So, one diary and one free drink between two people - Merry Christmas! Then the sprint of a meal was underway - all rush, rush, rush. 'Have you finished with your breadroll?' was asked several times, to which the answer was 'no, I'd like to keep it.' However, a separate member of staff whipped it away when we weren't looking. The staff tried to remove our as yet un-pulled crackers from the table during the main course - thereafter we had to guard them until we were ready to open them. The food itself was average - although the chef was clearly also in a rush as the carrots and sprouts were hard. Several times the staff pulled our wine bottle out of the cooler to check if it needed clearing away. Several times the staff whipped their fingers unnecessarily over our table, collecting tiny, tiny bits of party popper tendrils. The waiter prior to pouring my coffee, put his finger into the bottom of my cup and dragged out a cardboard disc from the top of a party popper before proceeding to pour my coffee - it was almost comical by this stage. (Why not tip the cup upside down instead - so training of staff and hygiene standards are questionable.) The packet-value mince pies put on our table at the end had some of their crusts missing. The lovely Christmas table lanterns were taken off the tables as we were having our coffee. We were half-expecting them to start vacuuming around our feet. We had to guard our drinks for each other when we went to the toilet for fear of them being cleared away. The positives were - some of the staff were brilliant, the lanterns looked great (for the short time we could enjoy them), and the band were amazing. When the band wasn't playing, the DJ belted out deafening music, so we went out for some fresh air and to rest our ears - to be met by clouds of smoke by the smokers hovering at the entrance. Save your money, have a meal in town, buy your own table lantern, and let them have their function room back - because it'll be a constant battle all night if you dare to presume you'll have a relaxing meal for a pre-paid party ticket.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Please accept my apologies for your disappointment with the party night. We like all our guest to have an enjoyable party and as such we contact all organisers in the days following to receive feedback. The feedback we have received has overall been extremely positive with many guests already making bookings for next year. I can only assume that we failed to get through to you when making these calls. We wish you well in finding a venue more suited to your requirements Ben Mayou

"An excellent hotel with friendly staff who are a credit to the hotel"

5
20/12/2015

Very friendly staff and good food and menu choices. Room was comfortable and hotel and room very clean and well kept. The leisure suite could benefit from the addition of a Jacuzzi though. The sound insulation in room was not the best as noise in corridors could be clearly heard. The buffet breakfast could be improved as cooked food was dry and hard having been on the hotplate too long, however good selection of hot/cold breakfast food on offer. In summary, taking the downside into account I would recommend this hotel and would have pleasure in staying there again.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Apologies that we failed to execute the cooked breakfast to the normal standard. Rest assured that I have discussed this with the kitchen team as a priority. Breakfast is the most important meal of the day so it needs to be right!! Thank you for recommending us to others as this is the best form of advertising we can get! Ben Mayou

"Wonderful hotel!"

5
19/12/2015

I distinctly remember this hotel, because it was the best room we stayed in on our whole 3 week tour! We had a twin room booked, but somehow we ended up with a Large Family Room (1 double and 1 single bed) and it was sunken (2 or 3 steps from the door to the floor) and ENORMOUS! Beautiful decor too! Plush carpet, and the bathroom was squeaky clean and a good size. Heated towel racks; 2 sitting areas, one with work desk; bed comfy. Breakfast was yum, but things kept running out. Dinner was much better: delicious and prompt! Free slow WIFI. Staff are very friendly and sort problems out quickly. The nearest train station is Oxenholme the Lake District. 5mins by cab from here to the hotel. 20min walk to the Castle, 25mins walk to town.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for such a positive review. We hope that next time you are in the area you will stay with us again? Ben Mayou

"Excellent hotel and friendly staff"

4
18/12/2015

Stayed at the Castle green hotel for two nights had a lovely time every thing was as we wanted and expected as the weather was not good to say the least we treated ourselves to a message etc really nice and relaxing. Will definitely return soon. Only down side expected drinks to be dearer but I drink Guinness and black and was charged £4.50 a pint plus 75pence for the black current. I am not tight but I think that is a bit steep. It took a little shine off a lovely weekend. Please Mr bar man have a rethink.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
I have had a word with the bar team regarding the charge for cordial with draught beers. Mr Barman would like to apologise for his error and offer you a complimentary pint of Guinness & black next time you stay with us. Ben Mayou

"Castle Green Hotel, Kendal"

3
16/12/2015

The Salutation rated higher. The room seemed smaller but the tea and coffee facilities were abundant. Buffet style breakfasts obviously are less labour intensive but the various items on offer should be topped up more regularly and it should be made clear that all aspects except the pot of tea were self service.

"Excellent stay"

5
16/12/2015

Such a beautiful hotel and very friendly staff. The food was lovely too, I didnt use the gym. A must if you are in Kendal. would definitely recommend to those who are looking for a good, clean and reasonably priced hotel in this area.

"Christmas party"

5
15/12/2015

Stayed for 1 night for Christmas party and had a great time. Food was excellent and piping hot despite the large number of people there. Rooms well presented, warm and comfortable with very friendly staff and wonderful breakfast the morning after. Entertainment by the Mussel Cutters, who kept the party and dancing going all evening. My wife and I will definitely be booking this hotel for a weekend away next year.

"Over crowded"

2
15/12/2015

We went to a Xmas party night on Friday 11 December, to say it was over crowded was a understatement they really couldn't fit more people in. It was not cheap so do not feel why whoever plans these events feel the need to be greedy it just ruined the night and we all went last year as a company works Xmas party but sadly after this year we all do not want to go again. The dance floor was tiny which not even half the people could fit on it even if they wanted to dance. Pls do not go to this place for your works Xmas do unless they lower numbers and stop filing it up just to get more money.

"Repeat visitor"

5
15/12/2015

The restaurant, as usual, delivers super quality food, locally sourced, and very well presented on the plate. The wine list is very good. The adjacent bar hasn't the same range of ales as the hotel's lower bar, which is a shame. Staff are amongst the most friendly and helpful I've come across

"Nice hotel room!"

3
12/12/2015

Stayed here during the Christmas break nice hotel, comfortable and clean. Staff were very helpful and the grounds were lovely especially in the snow. Short walk to the local town. Hot pot in the pub on site is a must! Only problem we both caught the Noro virus and were very ill so didn't really use the facilities or leave our room!

"Very helpful staff"

5
08/12/2015

We arrived as a family on a Sunday evening having no reservation and unplanned as we were not able to get home due to the recent floods in Cumbria. The staff could not have been more helpful and despite being fully booked they made some arrangements and were able to offer us a suite for the night. It was spacious and clean with a separate living area and the bed was very comfortable. Breakfast was delicious the following morning and again the staff were amazing at trying to find out the best way for us to travel in order to get home. Will definitely go back!

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for your very kind words. It was certainly a challenging weekend for the North West. Everybody pulled together and did what they could to help out which was lovely to see. Ben Mayou

"Relaxing and Enjoyable Stay"

4
08/12/2015

Myself and my girlfriend stayed at Castle Green for one evening over a weekend in December 2015. My girlfriend booked this place as a relaxing birthday weekend away. We had planned to sightseeing the country side during our stay, however, we encountered one of the heaviest storms of the year. This meant we were hotel bound for the stay, this gave us an opportunity to find out what the hotel has to offer. The spa / fitness facilities were great. The gym was small, but it pretty much has everything you need. The room / bathroom were clean and tidy, not much to look at out the window. The service we got were great, they kept us informed of which roads were closed due to the floods. The breakfast was really good, but I'm a big fan of breakfast buffet, so I'm easily impressed with that. On the day of our leave, the weather got better and we got to see the view to the front of the hotel, the country side landscape was stunning. We got the opportunity to walk over to Kendal Castle, it's about 20 minutes walk from the hotel, definitely worth a look when the weather is good. I really enjoyed the stay at Castle Green. Summary: Pro: Service, Food, Facilities Con: Weather / Flood, a tad on the pricey side for us but it was a treat

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for reviewing your recent stay with us. It was particularly pleasing to read that you enjoyed your stay and that the team made such a positive impression. Your stay coincided with some of the worst weather conditions on record with very severe flooding to large parts of Kendal and the North West. I'm pleased to report that the clean up is well underway and that Kendal is very much open for business. Ben Mayou

"Great break!"

5
07/12/2015

To me this hotel is lovely in all aspects. The public areas are all beautifully decorated, very comfortable and spotlessly clean, as is the hotel bedrooms. The staff were all friendly but maintained a professional manner and were on hand throughout the day should you need anything. The food in the restaurant/bar is excellent quality and teamed with a nice ambience make it somewhere very nice to eat. Situated in a beautiful setting on the outskirts of Kendal, however, if you're fit and the weather is good, it's a nice easy walk into the town centre. There was only one downside and that was the shower. The cubicle is very small, thankfully I'm a slim lady, but also the shower head is fixed far too high up to enable a power shower effect and was more like standing under a drip. Great for people with very long legs but useless for shorter people or anyone with long hair like me and who values a good shower in the mornings. This one downside wouldn't stop me returning and which I plan to do next summer.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for your ‘Excellent' review. It is very unusual for there to be a pressure shortage with showers and as such I have referred this to our Maintenance team to investigate. We have many rooms which have a shower over the bath so please mention you preference when making your next reservation with us. Have a lovely Christmas and New Year and we hope to see you again during 2016 Ben Mayou

"Disappointed "

3
06/12/2015

My daughter stayed at the Castle Green hotel last night following a works Christmas party. We were supposed to pick her up from the hotel today however we were unable to drive to Kendal from Ulverston because of the serious flooding and road closures so she has had to stay at the hotel for another night. We were disappointed to learn that the hotel are charging her for another nights accommodation (albeit at a reduced rate) especially as some of the other local hotels are offering their rooms free to those stranded by the floods. It would have been a nice gesture if they had followed suit instead of exploiting her situation. Also disappointed to learn from my daughter that there was only basic TV, no sky or freeview and only intermittent wifi in the room.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
I have been in touch with this reviewer and we have arrived at an agreeable outcome. Here at Castle Green we are continuing to support the community in a number of ways following the devastation caused by the floods at the weekend. Ben Mayou

"Access to hotel could be clearer"

3
03/12/2015

As you drive into the hotel grounds you have a car park on your right and instinct says park in a space. You then are faced with a hike up a patch towards the hotel building only to discover there is another stairway to get to reception. It's actually quite hard especially carrying luggage. Only when you get up there you discover there is another car park where you could have at least dropped the luggage if not parked. The hotel is very well appointed and comfortable with excellent food on offer to accommodate most tastes. The room too are very nice with one drawback being the room heating is dependent on a single electric radiator which is not very easily set. Although it does come on automatically when it goes off the room gets cold quite quickly and it isn't that easy to see how to get the heater back on. Otherwise a nice hotel worth a visit.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank your for your review. I can report that we are replacing all our external signage in January. We will be making the location of reception and the arrival bay clearer. Our confirmation letter/emails also encourage guests to drive upto the hotel entrance to unload luggage before finding the nearest parking space. The electric heaters are very efficient and are fitted with a thermostat which maintains the temperature at the required level. I do appreciate that the controls can perhaps be a little challenging. If this is the case then please ask a member of the team who will be delighted to sort it out straight away. It was pleasing to read that despite the challenges mentioned you enjoyed the other aspects of your stay enough to recommend us to others. Ben Mayou

"Unfriendly, unhelpful staff"

3
30/11/2015

Unfriendly, unhelpful staff at check in counter and especially very rude and unhelpful staff at breakfast restaurant. As a new diamond member, at check in counter, staff replied, the only different between standard and diamond member is a free news paper. At breakfast restaurant, the waitress was rude and unhelpful.

"4th visit"

5
29/11/2015

Visited Castle Green for the 4th time,yet again thoroughly enjoyed.Ate at Alexanders Friday night and the food was great,breakfasts great every morning with all the staff being very helpful.The weather unfortunately was really bad but it didnt stop us enjoying ourselves.One niggle and its the same one as last year as we had the same room (131) which though a huge family room you get woke every morning at 7 when the gym opens and they turn their music on,please please turn it down until say 8.30 or improve soundproofing. A great place to visit and eat is Hawkshead brewery.

"Excellent Quality"

5
28/11/2015

The rooms were spotless, the food was great and the staff were excellent. Customer service here was 10/10 - special mention about the employee Leona who went above and beyond entertaining my little girl. I would happily stay here and recommend this hotel to anyone a lovely place with great facilities.

"Excellent stay"

5
28/11/2015

My wife and I stayed at the hotel for one night last weekend. This was our first stay since the bar/restaurant renovations - they have made some really nice changes. All the staff we encounter were really friendly which was a big plus in making our stay enjoyable. The food was fabulous both in the Greenhouse restaurant and the buffer breakfast the morning after. Check in/out was quick and efficient. We will be back (soon hopefully)!

"Wonderfully comfortable hotel in great location"

5
27/11/2015

Castle green hotel is located less than 10 minutes from the M6 and about a mile out of Kendal town centre itself. It is ideal for a stopover or a longer stay. The reception area is warm and welcoming, the decor colourful and pleasing. Love the closed log fire in the lounge bar area. Rooms are comfy and we had a lovely view over Kendal, despite the awful weather, ( it was late November!). Food is good, we ate at Alexander's the Pub, and even with a number of big tables ( conferences etc) the staff dealt with everything very efficiently. A great find for visiting the lakes in real comfort.

"second visit"

5
21/11/2015

This was our second visit to this hotel and once again a very pleasant experience the renovations are fantastic room lovely and staff are really pleasant. If you are looking for a large pool and spa this is not the hotel for you the pool area is only small but very clean and suitable with an excellent sauna. Food is excellent and I would definitely stay here again.

"A lovely hotel, will be back! "

5
17/11/2015

We arranged to stay here for a few days with 6 friends coming up from Sussex, and after looking at lots of hotels, chose this one, and we were certainly glad we did. The hotel was smart and clean, with two bars serving food and a very good restaurant with a choice of menu s, the standard of food and service was excellent. The bedrooms were a good size and clean, with ample hanging facilities etc, and we also had a small table and two chairs. The bed was very comfortable, and extra pillows were brought up for us, nothing was too much trouble and it was definitely service with a smile. The bathroom was nice and had a very good shower over the bath with amazing water pressure, and plenty of hot water for a bath. There is a spa/gym, a swimming pool and steam room, as well as beauty treatments available, I swam in the pool which was a good size and temperature, and had a luxury pedicure in the beauty spa which was amazing! The public area s are very smart and comfortable, and we definitely appreciated the cream tea by the bar area complete with log burner, we spent a fair amount of time here, the kendal mint cake liquer and hot chocolate, not to mention the mint cake ice cream, were amazing. The staff deserve a special mention, nothing was too much trouble, whether it was extra pillows, advice about walks or the local area, from the staff in the reception, the ladies servicing the bedrooms, the bars and restaurant, and in the pool area and beauty spa, all were very pleasant and made the weekend a success, I will definitely return, and our friends who all travel widely were impressed by the hotel. So thank-you for a lovely few days and I hope we see you again in better weather :0))

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
What a comprehensive review! We are very fortunate to have such a loyal hard working team here at the hotel who are passionate about offering the best possible experience at all times We look forward to welcoming you back again Ben Mayou

"ween 2110"

4
17/11/2015

a nice hotel set in lovely grounds and situated within 15mins walking distance to the centre of Kendal and all its amenities. general reception and hotel area was very clean and staff were helpful and pleasant. room was really clean with free wifi and complimentary tray. it has an excellent gym in the basement area with two rooms of equipment and an indoor pool ( not much of a seating area to chill out when not in the pool). we visited the pub attached to the hotel and the food was nice with a good menu choice for adults and children. it fills up quick so you may need to book in advance. there was plenty of choice at breakfast with the usual cereal and cooked food available. not sure if it was worth £15 price tag. overall a lovely stay and would be happy to visit again and recommend to family and friends.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for sharing your experience. It was pleasing to read that you enjoyed all the different elements of your stay. We launched our new Pub menu in November and the feedback so far has been very positive. Breakfast when pre booked via Reception the night prior is reduced to £10.50 per person Ben Mayou

"Easy to find, easy to park, friendly staff."

5
09/11/2015

Booked just for a couple of nights away. Easy to get to, decent sized car park, very friendly staff, everything in the rooms as you'd expect (good shower, decent bed, easy wifi) and a decent pint of real ale in the pub on site. Very walkable distance into Kendle centre and you can cut through via the castle.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for your review. Remember to book directly next time you plan to stay with us to be guaranteed the best available rate. Ben Mayou

"Comfortable, well appointed hotel..."

5
08/11/2015

Recent refurbishment has considerably improved this popular hotel situated on the edge of the Lake District National Park. The bedrooms are well appointed and even standard rooms have trouser presses, Gilchrist and Soames cosmetics and complimentary mineral water. The restaurant has been given a makeover too and the food is of a very high standard. Staff are pleasant and helpful. Great for conferences, weddings or as a base to tour this beautiful corner of England.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for your most recent review. I am pleased to report that we are continuing our improvements to the product. We have just completed a new carpark extension creating an additional 25 spaces and will be refurbishing 33 bedrooms over the winter months at a cost of £450k We look forward to seeing you again soon Ben Mayou

"big rooms"

2
07/11/2015

stayed here in a suit for 2 nights £180.00 a night. room was nice and big.staff was nice. nice to have dressing gown and slippers good tea selection in room. room was kind of clean (marks on carpet, very dusty, bed messy) no fridges in room for the price would want a fridge, towels was nice but hard same as dressing gowns. grounds was nice good views. lovely big windows that opened u could control your own heating what was good as don't like heating on throw night. staff was very smartly dressed. kettle was black inside with mould so not only did I have to buy a fridge had to buy a kettle couldn't use the one in room. myself and partner thought we would make a special effort to dress up and go to the hotel for a meal on the second night we asked the older women if she could make an appointment for my hair and make up to be done she replied come down tomorrow and the girls will book u one. we went down for breakfast next day what was not very nice all stud under heat lights sausage was horrible eggs like rubber 1 cup of tea no body asked if we wanted more if u were wearing a suit u we treat like royalty everybody else was stuck in the middle of the room. we then went to book my appointment with the other girl on the desk she couldn't find no place that did make up so I decided do it myself. on the night we went for our meal that seemed to last hours in the cool room (I sat with my coat on) service was very slow. why sitting waiting I was watching the young boy in the kitchen serving up the food as he was serving the food with a spoon he then put the spoon in he's mouth and used again serve some think else I was very put off by this but them 2 meals went to the table behind. our meals did come after watching the young lad didn't do this again the meals was very nice we decided not to have no more and asked to see the manger after waiting 15 more minutes we just went to room. when checking out we were not asked about or stay at all. swimming pool was closed and room was like walking into ikea and no welcome pack in room or menu

"Lovely hotel, beautiful place."

4
03/11/2015

Stayed here for a weekend. Rooms were very comfortable & clean, the only down side was our room was on the second floor, no lift, ok not a problem for younger probably fitter people, my friend is 78 & asthmatic, it was my fault as the receptionist did explain about there being no lift, I said it was ok not realising that there were some long corridors as well, anyway apart from that small point, shower could do with modernising, hot water was plentiful but water pressure fluctuated all the time. Our room was at the back of the building & quiet, our stay most enjoyable, staff were very helpful & pleasant, help to carry our cases to & from the room was much appreciated. Food was very good, only hiccup was the French beans had only been introduced to the water, very al dente, but once again a small point. So a great hotel in a beautiful part of the country.

"Excellent Hotel"

5
03/11/2015

I visited this hotel for one Sunday night in November. This is a lovely hotel. The whole place is clean and tidy, the grounds are immaculate. We were efficiently welcomed at the reception a quickly allocated a room. The room appear to be on two floors the first and second floors. We were on the second floor, our room was really nice. The room was light and well decorated. The beds were comfortable. We enjoyed all of our stay. The breakfast is a buffet breakfast but everything is top quality. The waiter will bring you fresh eggs and porridge if you ask. The breakfast room overlooks the grounds and at present the turning leaves are a wonderful sight. We will definitely be visiting this hotel again.

"average hotel with lovely gardens"

3
02/11/2015

we went to the castle green for 1 night as a surprise for my daughters 18th birthday .we booked this hotel because of the swimming pool but got told the day before it was not available I explained that was the reason I had booked it but just got told there was nothing they could do the room itself was clean but no better than a nice premier inn there wasn't a lot of choice when in the bar but we did eat at alexanders pub which is on site and the food and service were great the hotel is a bit overpriced for what it is.

"Another great stay"

5
02/11/2015

I stay in this hotel often for business; the hotel is well appointed and staff are always very friendly and helpful. I highly recommend this hotel to anyone looking to stay overnight or for longer in Kendal.

"Great Location, Great Service"

4
29/10/2015

We had an enjoyable short stay here in October 2015. The hotel is comfortable, serves excellent food beautifully presented, and all the staff are pleasant, polite and efficient. Our "Superior" bedroom was smaller than imagined & we guess "Superior" refers to the existence of a private balcony affording splendid views over the hotel garden and surrounding countryside. The room itself was clean and adequate, and the bed was comfortable. We hate food being served on cold plates so I'm pleased to report this does NOT happen here. Evening meals in the restaurant were first class, and the cooked breakfast buffet was comprehensive and nicely cooked. The Continental Breakfast selection was not as comprehensive as it might have been. Breakfast toast delivered to the table was not much more than warmed up bread, and I hasten to add this appears to be common to many hotels! That's always puzzled me. All in all, a great short break, and I would not hesitate to recommend this hotel.

"Disappointing, not worth the money!"

2
28/10/2015

Visited here after a stay in the Low Wood Hotel in Windermere, so unfortunately the comparisons started immediately- and it just doesn't compare! The hotel is a bit out of the way from Kendal, it's set in beautiful grounds but the indoor decor is not as good. The lounge area for the bar was freezing and the drink choices poor. My mother-in-law had pre-booked meal options, really disappointed with the menus in the bar and restaurant- I'd recommend just heading into Kendal instead! We had a lovely big room, but beds and seating just the same as a travel inn, didn't feel luxurious at all! Generally gutted as we were so excited to stay! Really frustrating having a pool (which was basic) with allocated time slots for children- in half term and supposedly family friendly hotel? Hate to leave such a low mark, but would recommend travelling a bit further into the Lake District for a luxury hotel.

"A good family hotel"

5
28/10/2015

If you want to stay in the Lake District, look no further than this hotel. Conveniently placed for the Southern Lakes with many places to visit regardless of the weather. Rooms well-equipped with comfortable beds. Large, well-equipped work-out rooms; pool functional but no surrounds where one can relax on loungers;.... ample parking; great gardens - but no deck-chairs... Food excellent and a choice of venues. A really comfortable lounge is the only thing missing at this hotel.

"Just ok. .nothing special. ..breakfast is outstanding! All you need to know "

3
27/10/2015

This hotel has received rave reviews which im struggling to see. ..I've been in many hotels over the years and I'm not very picky but this one for the money isn't worth it. Family of two adults and two kids plus an oap in another room stayed for two nights and had the "special evening meal deal" which I'll describe later on. .Not very special at all... Pro's - Amazing and varied breakfast ...probably one of the best I've ever had. ..lots of different cold and savoury food mixed in with delicious hot food. .brilliant. Large family room on the second floor. Gym. ..excellent and varied equipment which was just like being at home. .. Accompanying pub. ..excellent beer. .ales and local lager etc. .cracking ! All of the above would have pushed the hotel up to a high score however the following things let it down. Cons Room smelt foisty. .massive amount of condensation in the windows and was badly in need of modernisation. TV was at least ten years old and the beds were really uncomfortable and small. Double bed not good enough for a four star hotel. Isolated location. Nothing but a housing estate nearby and kendal too far too walk. Hotel bar was pathetic. ..choice of four beers on draft. .waste of our time going there and there was no atmosphere. The accompanying pub wasn't really a pub. .had seating for about five people near the bar area so it was difficult to have a pint with the family .not fit for families. Food - both in the pub and restaurant was the poorest selection I've ever seen in a restaurant ..awful and not varied in the slightest. The food in the pub was undercooked (kebab starters) and again unless you like chips there was next to nothing to choose from. Very very disappointed!! Renovation work was being carried out near to our room and drilling was continuous during the day during our entire stay. ..plus the workmen were swearing as I heard them whilst waiting for a lift. ..management informed. They shouldn't have put us near this and its unacceptable especially as the two night stay cost us £600! Pool - just a pool and kids are only allowed in at certain times which is terrible. Waste of time having it. All in all the place doesn't deserve its rating ...We should have stayed in a travel lodge or premier Inn and saved £500! Its only got three stars because of the breakfast and gym. .and the fact the lady on reception was a good laugh. .otherwise seriously consider other hotels out of the area as there is very little to do in kendal. ..disappointed!

"Brilliant hotel"

5
25/10/2015

Just stayed for the week at the Hotel . Found staff very helpful Laura , Jill and Gail on reception where excellent updating me on any changes and booking for next stay . The food in the Restaurant is first class .Waiting staff are excellent in their attention to service very guest focus .My room was so clean the service was first class from Housekeeping team . I love this Hotel with the upgrades improvement from refurb in front of house to room is a credit to the General Manager and his Team . The green room is great being linked to the Hotel the Gym pool sauna and steam room is sure luxury when you just want to chill or go for a work out caterers for all needs . Spa treatment highly recommend book in advance is best to pamper yourself , I did and was able to book treatments over two days had a pedicure / manicure with Emily loved my treatment Emily was excellent I also book massage with lizzy she was great my treatment where first class .the staff in the Spa are so helpful to make sure your times for treatment are we'll planned . I felt so relaxed after my treatment . Having evening meal in the Restaurant tops everything after a pamper in the Spa . Over all I really enjoyed my time at this Hotel . Looking forward to my next visit . Thank you all at the Hotel and Spa

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
There is little I can add to such a comprehensive review!!

"Fantastic hotel"

5
25/10/2015

We have stayed at The Castle Green Hotel twice now and it has always been perfect and our stay this month was superb! We will definitely be visiting again in a few months. Chris in the on-site pub and Scott in the restaurant were exceptionally pleasant and could not have done more.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for your very kind words which I have shared with Chris and Scott. We have a fantastic team here at the hotel who are committed to offering a memorable stay.

"Overpriced and just OK"

3
24/10/2015

Stayed for a single night recently for a quick getaway to the lakes. Situated close to the mway (only 6miles or so) and easily accessible to the centre of Kendal. Checkin was smooth, room was well appointed but as bland as a premier inn ... there was a nice view over the valley and gardens this doesn't make up for the comically small room and the balcony was v.small also. I appreciate the 'lake district' premium costs but genuinely don't believe this hotel provides value for money, even on a Diamond rate (no offer of a complimentary upgrade as per Diamond status) it was c.£160 for one night without breakfast. This is greater than a suite in a 4* hotel in Manchester, Liverpool, Leeds, Newcastle or a 3* in London for the same night - all of which have their own 'premium' elements. Noise from adjoining rooms was a bit of a surprise as you could even hear the wardrobe doors being opened in the room next to ours ... as well as other 'noises' Shower is almost unusable as it is so small, once the water is on, you have no chance of washing your hair or body as there is no directional nozzle and literally zero space to move away from the water to for this ... options are a frenzy of showergel/shampoo, turn the water off to get washed and then back on to rinse/step out of the shower into the bathroom! CRAZY! I won't stay again and wouldn't recommend anyone else to either - very average indeed (other than cost) and no better than a budget chain anywhere in the world

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
I have emailed ‘xStuu' to apologise for his disappointment with the allocated room. Like all hotels our rates do fluctuate based upon many factors and we do offer reduced rates during quieter periods. Our winter promotion of £95 B&B and our Sunday Spice £130 DBB are two examples. The rate charged also includes the use of our Leisure Club, two rosette Greenhouse Restaurant or Alexanders Pub in the grounds as dining options, unlimited wifi and 14 acres of gardens to enjoy. We are committed to offering the best available product and as such are investing £450k in completely refurbishing 33 bedrooms over the next few months. We offer complimentary upgrades to Best Western Reward card holders but these are subject to availability.

"Pleasant two night stay"

4
23/10/2015

Stayed here for two nights recently. Sat Nav took us into the Conference Center car park for some reason. Easy to get into, difficult to get out of! Especially in darkness. Check-in was pleasant and the room was spacious and comfortable. The Grounds of the Hotel are stunning but the corridors of the Hotel reminded me of an old seventies Office block but thats just aesthetics. Alexander's Pub Food was very tasty and enjoyable (if a little expensive). In-room Wifi is abysmal, constantly cutting out. It was free, however. I would stay here again if in the area.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for your review We have invested heavily in the wifi provision and continue to work with our provider to ensure that all users are able to get online. This winter we are completely refurbishing 33 bedrooms at a cost of £450k. As part of this work we will be making some improvements to the corridors. Make sure you book your next stay directly with us to be guaranteed the best available rates. The reception team will also endeavour to allocate you a refurbished room if you mention Trip Advisor when making your reservation! Ben Mayou

"Autum break"

5
23/10/2015

Six of us visited for a short break. We couldn't fault anything rooms were spotless with every amenity. Staff were really friendly and helpful and food was absolutely amazing. We will definitely be returning to sample some more perfect hostelry.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for your very kind words. Remember to book your next stay directly with us to be guaranteed the best available rates. Ben Mayou

"A truly enjoyable break"

5
22/10/2015

Everything about the hotel was to our satisfaction,pleasant staff, clean and comfortable accommodation, good food and value for money all round. the grounds were a picture and a bonus. A special mention about the staff who were all polite, helpful and above all so cheery.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
The grounds are fantastic and even as the leaves begin to fall the autumnal colours are a real treat. Ben Mayou

"Great Hotel"

5
22/10/2015

The room was very spacious and had an excellent view of the hotel gardens and surrounding area. All areas of the hotel were well maintained and staff were very friendly. The food was very good although it was a little strange that the diffence between the lounge and the restaurant was only the price paid (menus the same/similar). Gym area and pool very good, staff very helpful and polite. Overall would recommend and will visit again.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for sharing your experience. We hope to see you again very soon! Ben Mayou

"Good hotel in pretty grounds set back from the road"

3
21/10/2015

This is a quiet hotel - perhaps a bit of an odd mix of Anonymous Corporate with its own local personality. Pleasant check-in staff and rooms and a reasonable breakfast, though the quality of the ingredients in the Full English could be higher. Kendal has one of the worst one way traffic systems in the country, and is, architecturally, pretty bleak, so if you must visit, this hotel offers a welcome refuge.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
We do aim to offer a warm friendly welcome with some personality looking after both corporate and leisure guests. It is highly unusual to receive anything other than positive comments regarding breakfast, however please rest assured I have shared your feedback with Justin our Executive Chef. I would agree that the one way system in the middle of Kendal can be challenging at times but being on the outskirts of the town it is possible to arrive at the hotel via junction 37 of the M6 without having to go through the town centre. Ben Mayou

"Nice, clean comfortable hotel, with a good restaurant"

4
18/10/2015

I was here for a few days for work and it was great - nice rooms, decent breakfast and a nice pool and gym. The restaurant is also pretty good at night, and the staff all pretty friendly. Will be back.

"False advertisement"

2
18/10/2015

We booked here so my husband could use the gym and I could take advantage of the pregnancy massage that they advertise. I was told that this could be booked and given my time for my treatment. We went out for the evening and returned to a hand written note saying they couldn't offer me the massage after all. I was offered no other treatment . We wouldn't have booked this hotel if it hadn't advertised a spa with pregnancy treatments. Management made no effort to fix it so left very disappointed.

"Why is my radiator wonky?"

4
14/10/2015

We spent two very nice days here as wedding guests within a larger party. The Castlegate is well appointed with a great restaurant, in particular it serves tremendous breakfasts with Black Pudding to die for. Although a little expensive at the bar and some decor in the corridors could do with an update, (car parking within a short walking distance was a little ellusive during a big Saturday night too)....the only issue I couldn't avoid was.....WHY WAS MY ROOM RADIATOR SO WONKY?

"Superb service"

5
14/10/2015

I did not stay here but dined with 11 ladies last evening. The quality of the food and the service we received from the young lady in charge of us was second to none. The food was beautifully presented and delicious. The staff were very professional the girl in charge knew all our names and addressed as such as we had prebooked in separate names but after taking our orders she knew all our names I was very impressed. The training the staff must receive I can only commend highly. Overall a very lovely evening we will return.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Many thanks for taking the time to share your experience on Tuesday evening. I have shared your very kind words with Penny and the team who were on duty. Ben Mayou

"needs an update"

2
12/10/2015

I'd say the ground of the hotel were fantastic but the function house, was very drab and bland and the ceiling was slow low my partner was nearly having to duck. The staff were very commendable, particularly shane mason. The drinks are overpriced

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
Thank you for reviewing your visit in July. We spend £500k every year on capital improvements to the product but with 14 acres of grounds, 99 bedrooms, 7 Conference rooms, 2 Function rooms, Pub, Restaurant and Leisure Club we do have to prioritise where the money is allocated. This year we have replaced screens and purchased a new stage for the Function House and will be completely refurbishing 33 bedrooms alongside various other projects. We are committed to continuous improvement and offering a quality experience in all areas. Ben Mayou

"The Green Rooms Spa = pure perfection!!!"

5
12/10/2015

We didn't stay at the hotel, we just booked in our party to use the spa. The Green Rooms Spa although part of the hotel is independent. I would highly recommend that the hotel never let them go!!! Kelly and her team were amazing. From the first time I contacted them, to planing a timetable to fit us all in (there were 16 of us), to the friendly welcome on our arrival. All very professional. The treatment I had was a back, neck and shoulder massage and a facial. It was all amazing. The best treatment I have ever had. This statement was echoed by each member of our party. Nothing was too much trouble, we had to make some last minute changes but Kelly was more than happy to help us out. If you are in the area or staying at the hotel, treat yourself to a treatment of two at The Green Rooms, you will not be disappointed. A big THANK YOU to Kelly and all her team for a fantastic and relaxing time.

Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review
What a fantastic rev