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Watch out with this hotel they will charge you for 2 rooms while sending you the same confirmation number. You think it is the same confirmation while it is 2 seperate rooms. So you don't see the reason to cancel. You end up with 2 rooms and no way of knowing you have 2 rooms. It was an honest mistake. And if u pick the option of non-cancelable-advantage-rate they will NOT pay you back for this. Although you stand there in person for one room. They give you the invoice as a no-show for the 2nd room which they charged you for already. All their advice is after the fact and dont do anything to help u investigate what happend. If you are there for an event for the theater next door, I would suggest the Art hotel just one block away. 2 min walk through the mall. And this bigbox hotel is as it says. The rooms are like a big shoe box there is almost no room to walk around the bed.
Lieber Gast, vielen Dank für Ihr Feedback! Wir verstehen, dass diese Situation ärgerlich für Sie war. Bitte beachten Sie, dass Buchungsbestätigungen, Änderungen oder Stornierungen von Buchungen, die über ein externes Buchungsportal vorgenommen wurden, direkt über das jeweilige Portal abgewickelt werden müssen. Wir als Hotel haben in solchen Fällen keinen direkten Zugriff, um Buchungen zu ändern oder zu stornieren. Wir unterstützen Sie gerne, soweit es uns möglich ist. Vielen Dank für Ihr Verständnis! Wir hoffen, Sie geben uns in Zukunft die Möglichkeit, Sie von unserem Service zu überzeugen. -Ihr Team vom bigBOX ALLGÄU Hotel
Good hotel, pleasant rooms and good and plentiful breakfast. A few small concerns are the glass wall between bathroom and bedroom. When two sleep in the same room and one needs to visit the bathroom at night then the only big light available in the bathroom will flood the bedroom and most likely wake the other. Further the two swinging doors between wet and dry area didn't close properly because they use (weak) magnets. Ample parking opposite of the hotel (free during the evening and night until 09:00 or in the paid parking garage across the hotel. Nice bedding and very adequate airco which is always a must have for me, I need to sleep in a very cold room.
Dear guest, thank you very much for your positive feedback and suggestions regarding your stay in our hotel! The interior design of our city hotel places particular emphasis on an effective room concept. Of course, we understand if this is a little strange for some guests. During the planning, it was important to us that the available space in the room was optimally used and not restricted by doors standing in the room. We are happy to take your suggestions with us so that we can continuously improve. We look forward to welcoming you again as a guest - your team from the bigBOX ALLGÄU Hotel.
This place has the biggest hallway doors I've seen.otherwiseclean and efficient. Parking is not included, but parking in the nearby shopping centres always possible. Good continental German breakfast with fresh buns
Dear Peter, thank you for your positive Feedback! We appreciate having you as our guests again - Your team from bigBOX ALLGÄU Hotel.
I spent a night here on a recent work trip. This is a truly modern hotel to base your activities from. A 15 min walk from the train station is very easy. There are restaurants within walking distance as well. The staff is very friendly, speak excellent English (thank you!) and willing to help wherever they can. The rooms are very clean, modern, spacious and quiet. The bathrooms are sparkling clean with a very nice shower! There is a small desk, television and good wi-fi. Breakfast has very good variety for anyone. I would highly recommend. Thank you for a wonderful stay!
Thank you for your praise! We are very pleased that you have enjoyed your stay in our house and hope to welcome you soon again as our guest! Best regards from the bigBOX ALLGÄU Hotel
I am still staying at this nice and friendly Hotel room 415. My wife and i with our Baby felt so good since our check in. The front desk Team welcomed us in a very nice way, check in was very quick and well organized. The room which is not big but very clean and very comfortable, the only negative Thing is the bathroom which is too small. The Hotel Restaurant serve excellent Food and the waiters are very helpful and attentive. The Location is perfect, it is like 150 meeters to Kempten Center, and just in front of the Hotel there is a Commercial Center Forum where you can find whatever you need. Vielen Dank.
Dear Tom, thank you for yout excellent rating and your positive feedback on your stay with us. We are happy to hear you had such a good time at our hotel. We really appreciate that you let us know what you think. We would gladly welcome you and you family again soon. Your team of bigBOX ALLGÄU Hotel
One of the most unaccommodating accommodations I've ever experienced. Check in was delayed twice beyond normal check in despite showing up early and letting them know I was there. I watched three people arrive after me and be provided rooms over the hours I waited. The air conditioning did not work. The hotels solution is I move to a smaller room with working ac or they could give me a 10 euro credit. Then they claimed they fixed the ac only they didn't. Gave up on the subject and decided to tough it out because every sign points to the property not caring about its guests. On my second night I ordered a water and asked for the menu. The water was provided and the menu when I was finally able to get the bar tenders attention ten minutes later. It was odiously a hassle having me there. I attempted to make eye contact and was continually over looked. The place is truly below the polite German standards I am accustomed to.
Dear Anthony, thank you for your feedback on your stay with us. We regret that you were not satisfied with your time spent at our hotel and that there were some occasions that did not please you. Please note that checking-in at our hotel is usually possible from 2 p.m. Unfortunately, when you arrived your room was not yet cleared by the housekeeping, so we had to ask for your patience. In the meantime, other guests checked in, who had booked a different room type and their rooms were already finished. We are sorry that this was not apparent to you. As soon as a room of the category booked by you was ready, we have immediately enabled you to check in. When you told us that the air conditioning in your room was not cooling enough, we drove up the performance of the entire cooling system. We are sorry that this does not seem to have helped, we did not know about that. We had alternatively offered you a different room, as we suspected a problem with the air conditioning of this room type, we did not want to offend you by offering this option. We apologize to you for not being served to your satisfaction in our restaurant. We will talk to our service staff and take corrective action here. We will use your feedback to help us improve. Thank you for taking your time. Please do not hesitate to contact our staff at any time when there are occasions with which you are not satisfied. Your team from bigBOX ALLGÄU Hotel
Nous vous répondons sous 48H