SureStay Plus Hotel by Best Western Humble, Humble
The SureStay Plus Hotel by Best Western Humble is ideally located in the center of Humble. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals. This straight forward indoor corridor hotel is conveniently located off Freeway 59 and Interstate 69. The SureStay Plus Hotel by Best Western Humble lies 5.5 miles from George Bush Intercontinental Airport/IAH and 18 miles from downtown Houston. We are just minutes from the Downtown Houston business district.
SureStay Plus
Hotel by Best Western Humble
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Guest reviews
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based on 42 guest reviews
NOTE ISSUED
Excellent
37
Very Good
1
Average
1
Poor
1
Terrible
2
REFER TO NOTICE
Business 10
Couples 1
Family 5
Friends getaway 1
Solo travel 0
SUMMARY NOTES
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
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"The manager was very rude for no reason"
Indian/Arab man threatened me at 10am to rush out and no late check out even though Im an elite select diamomd member. Something is very wrong with these best westerns Like a cell of ingels owns them all Be very wary of bedbugs, broken toilets and they will RETALIATE if you dare to complain. Best Western website blocked me wouldnt let me use my rewards points after the covid exposure at PEARLAND BEST WESTERN ON MAIN STREET. GHETTO HOTEL AND CORPORATION. THEY ARE GOING OUT OF BUSINESS SO CUTTING CORNERS IS WHAT THE DO BEST.
"10 out of 10"
Rooms very clean and smelled really good. Internet was working 100%. Bed was comfortable and breakfast was delicious. The staff is amazing and helpful. Check-in is fast and I would recommend this hotel to anyone.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Passenger08634900721, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2819739951. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"First stay"
Hesitant on the noise from the freeway the site faces but, room was quiet and got a really good night's sleep regardless of the noise as, wasn't too bad after all. Certain if you ask for back side of the Site your stay will be very enjoyable, food in the arm was great and area clean and bright. VERY easy access to amenities around the Hotel.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Darrillr, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Excellent service-oriented staff."
Excellent hotel, with caring staff. The hotel is well maintained and spotlessly clean. Breakfast consisted of hot food (eggs, bacon, sausage, grits, oatmeal, bacon) as well as cereals, pastries yogurt, fruit, juices, milk, coffee, etc. The breakfast hostess is wonderful! She assists everyone and keeps the breakfast space spotlessly clean!!!
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Biztraveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Best Hotel"
We were very pleased with this hotel! The staff's very welcoming and aim to please. The room was very clean and the beds were very comfortable.The breakfast was very good with many options to choose from. I would definitely stay here
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear F939CWjuliev, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2819739951. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Excellent"
The staff are very attentive, friendly and professional. Rooms are very clean. Good location from the Houston International Airport (IAH). Excellent for the price. The only thing that would it makes it better is a shuttle from the airport.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Hernandez, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Great Stay"
I enjoyed my stay at SureStay Plus. Staff was friendly and the rooms were clean and comfortable. Breakfast selections were very good and tasted great. I also like that they have a workout room, even though I didn't have a chance to use it.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear B Jackson, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"5-Star quality with value price"
I'm on a 3-month road trip around the country and this is the best hotel I've stayed at. It's essentially new, very modern, and super clean. No carpets in room are a big plus. Staff was so welcoming and friendly. It was a joy to stay at this hotel.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Sally R, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Great stay at this hotel!"
We stayed here while attending an event in San Antonio. It was a nice and clean hotel. There was an issue with our room but they were so quick to fix it. The breakfast was good and it worked for what we needed. I would recommend and stay here again!
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Byron Washington, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Will not recommend"
I will not recommend staying at this hotel. I've stayed here once before and I had a great experience but the last time I stayed here was not so great. First off we couldn't get the air condition to work and when I called the front desk they told me they couldn't do anything and they would not move us to another room. So we had to sweat and sleep through out the night. My mom who is on medication woke u sweating. After paying $100 I felt like we should've at least had some air condition. Ok so I let that part go. But what really did it was when they took my $100 deposit because they said I had towels missing. Which I didn't have any towels missing. I called and asked for new towels because we had used the ones that were in there already and they told me to put the dirty ones outside which I did and the manager and front desk lady saw me do it. So when I went up there to see what was going on with my money the front desk lady name Monica was no help at all saying the manager had to refund my money but it was so strange as soon as I left she called and said she did the refund. So she was just lying. This was going to be my go to hotel but I will never go here again after my experience here. They try to keep your deposit for no reason so be careful everyone. Too many other hotels to stay at.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"A great place to stay!"
This is a really good hotel only about 6 miles from Houston International Airport. Although situated just off the Freeway, our room was on the back of the building and was very quiet. The staff are friendly, helpful and very professional. The room itself was spotless and the towels and bed linen were of good quality. There were masses of plugs and charger sockets. Breakfast was just right …. good choice, plentiful and, again, everything was very clean. We used the Fitness Room and were very happy with the clean and modern equipment. We would certainly stay here again.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Great Staff, Great Location!"
SureStay Plust Hotel--Humble was clean, great price and the staff were awesome! Staff was friendly, welcoming, responsive, kind and attentive to my needs. The breakfast bar was clean, quickly restocked and the staff assigned to the area was great. Every single team member was smiling throughout the day and simply very nice. I truly enjoyed my stay.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Figuere05, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Great Customer Service"
The hotel staff was very hospitable all the way from the making of the reservation to my check-out. Was very impressed with how well I was treated at this hotel. The traditional breakfast was closed due to COVID but they made the best of it and it was just fine. The room was spacious, clean and comfortable. The wasn't as comfortable as my bed at home, but it was just fine for the night. The area surrounding the hotel didn't have much to offer, as far as eating establishments, so make sure to plan for that, but other than that, it was an excellent stay.
ASHESH SHAH, General Manager at SureStay Plus Hotel By Best Western Humble, responded to this review
Dear Venture, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Clean rooms. Well lighted and secure entrances. Very friendly staff."
We stayed for 6 nights. On arrival we were greeted well. The room was very clean, everything was in working order. Manager and staff very friendly, accommodating, helpful and professional. excellent experience.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear 007BG, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Convenient, clean, great customer service"
We stayed here to meet up with family who came in from Taiwan. The room was very clean and spacious for two adults and a teenager. It's a great value for your money as it included breakfast and wifi. However, customer service is what sets this hotel apart from others. The general manager Ashesh greeted us every time he saw us and was friendly and accommodating. Our cousin was flying out late at night and he allowed them to check out late and kept the luggage for them so they could take advantage of another day in Houston. We will definitely book this hotel again next time we are in town.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Bruy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Best Western"
I love best western hotels. I am a diamond select member and I have a great respect for the hotels Because they are all excellent . The staff is always polite and knowledgeable. Rooms are always clean and well decorated.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Tracitrace78, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Excellent hotel"
The hotel was beautiful, new, smelled great, great customer service. The rooms were clean. Quiet. The manager was nice and very communicative, he showed me there was breakfast and the night staff helped as well.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Excellent Stay"
Very clean, decent rates, accommodating and friendly staff! Definitely will stay again and will refer my clients, family and friends. Location is good for dining, eating and groceries and other things.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Awesome Stay"
I would definitely recommend this hotel, Big Thanks to the General Manger and the entire team who went above and beyond from the day me and my family checked in til the moment we checked out. Thanks again to the General Manager, Front desk, Housekeeping and Breakfast Staff, This will definitely be my family and I place to stay when we are in Texas again.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2819739951. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"My agradecerímiento1¹"
All in all the stay there at sure stay was a good day when I checked in I had a few little issues but I guess they will eventually be resolved doubt and the people at night were a little bit stand office a little not so customer related but during the day the breakfast was alright The manager or guy there during the day was very polite and business oriented so good was a good overall.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Nice, clean, quite"
The staff was wonderful, polite, and very friendly. They were very helpful and informative. They got us everything we needed and even helped find places when we got turned around. They even suggested food places.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Friendly Staff, Clean Hotel and a wonderful expereince"
We recently stayed at this hotel and have only good things to say about the staff and hotel. The staff was friendly and always helpful, going out of their way to ensure our stay was a pleasurable one. The hotel itself was sparkling clean - from the rooms to the lobby. This was extremely important to us, especially considering the ongoing pandemic. The location was the only aspect of the hotel that I would not rate as excellent. Although there was a gas station beside the hotel which was fine for grabbing snacks at, it was not in a location where one would want to take the family out for an evening stroll. That said, if you want to get out and walk there are plenty of areas in Houston you can simply drive to and enjoy the scenery. For our purposes, the hotel was excellent. It was clean, economical and the staff was friendly and helpful. I would recommend it to anyone who values those things in a hotel.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Mr. Sparks, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2819739951. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Overall exceptional stay"
This place deserves all of its wonderful reviews. The front desk staff was warm and welcoming, the hotel is new and modern, and the rooms were clean and inviting. The hotel is right next door to a gas station for those travelers who need to gas up their rental or obtain a few forgotten items. The only downside is that the area is rather seedy but the hotel made me feel super safe with a huge wall of cameras and a nice, brightly lit parking lot. Overall, this was a very pleasant experience.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Kelli Haviland, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Perfect price and stay for one night"
Very friendly person that checked us in. Hotel is clean. I like the bright colors. I really enjoyed the modern sleek look of the decor and rooms. The inside of the elevator is stainless steel and it was so shiny. My family and I only needed one night so I liked the price I paid and the value surpassed that price. I will definitely stay here again when I visit my brother. One thing that may bother some people is the noise from the highway if your room is at the front like mine. Ask for a room away from the highway if you need more quiet.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Lzzy P, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"SureStayPlus-Humble, Texas"
Clean, inexpensive and friendly! I could not have ask for more. A very please surprise . I had stayed at one before when they first opened, but there are more of them now so will be looking for them more on our travels.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"It's one of the best hotels I've stayed at in years."
I enjoyed everything about this hotel! From the friendly staff members, the clean rooms, the customer service and the breakfast being fresh! It's definitely one of my favorite hotels in the Houston area!
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Burnett, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Incredible service, pretty clean, great quality"
The staff is incredible kind and they're always willing to make your stay as comfortable as possible. Without a doubt this has been the best staff service we've ever experienced before. The hotel is super clean and beautiful. Internet speed is fast. We're totally visiting again and fully recommend it.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Arjonag , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"First TIme at This Location"
This was my first stay at this location. Everything was perfect. The staff was extremey friendly and helpful. I was happy that the gyn was open and things are getting back to normal. I will definatley stay here again when I am in town.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Mr. Prout, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"A Hidden Gem"
This hotel surprised me how clean and safe it was. I rarely frequent this hotel chain but I was looking for an affordable place for a basketball team. The rates could not be beat. The staff was very accommodating. They went above and beyond with their friendly customer service. To top it off, they have top grade security and gated as well. I will definitely come back to this location for our next AAU Tournament. A.Booth
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear A. Booth, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Super nice staff!!"
Best hotel ever!!! , We got in wednesday to TX & our past hotel was horrible. Looked online and this hotel had 4.5 stars. We asked if we could check in a couple hours and he made it happen. Staff is super nice & you can tell it's clean just from the smell. Breakfast was also amazing!
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Laurytucker, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Nice Hotel Stay"
This hotel has good customer service, nice room except for hairs on the floor, and a safe environment. The hairs weren't many but was easily taken care of. I would recommend this hotel to stay for the price you pay.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Natcha, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Definitely recommend "
Convenient clean hotel. Staff went out of their way for my family during an unprecedented winter storm in Houston. I was nervous when I booked online due to the low price. They were literally the only hotel with a vacancy during this storm. I was ecstatic when I pulled up to a hotel that wasn't even a year old. I will recommend this hotel to friends and family that will be visiting Houston in the future.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Miss Maher, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Hurrican Evauation Delta"
Great family hotel, and awesome customer service. Whatever you need or even if you have an issue they will go above and beyond to ensure you are taken care of. I would recommend this hotel anytime for business or pleasure.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Trembledee, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Credit card number"
They took a photocopy of my credit card! Not cool! My credit card number is in their file for who knows to access. I've been a victim of credit card fraud and will be glad to pay more and stay somewhere else that do not make a photocopy of my credit card!
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Michael Shelton, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry for taking your credit card copy company policy require to do that for credit card fraud purpose we do not use for any other reason and no one has access to it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"A great night's rest"
I went into Best Western, just as an overnight sort of stay-cation. I enjoyed the nice, cool, clean room, the free wifi and the breakfast in a bag. The staff was very helpful, professional and friendly. I really enjoyed my stay and will be returning soon.
ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear J Roberson, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Great Stay"
I really enjoyed my stay. The staff was very pleasant and always greeted you with a smile. They were also very attentive. Yye rooms were clean and beautiful. I will definitely be visiting again for my next trip.
SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Miss Gilbert, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Great service and very welcoming host"
Loved this Hotel and the customer service. There is a valero near with a truck stop which was awesome to get gas and my friend was able to park his truck. I had peace of mind and would really like to revite!
SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Caroline Butler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Perfect hotel for the price."
Newly opened so everything was fresh and new. Friendly staff and asked if there's anything else they could improve. Mgr really attententive to our feedback. We'll definitely be a returning on our next visit.
SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear M Maryann, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"Great new hotel near George Bush Intercontinental Airport (IAH)"
Great new hotel by Best Western that is literally brand new. Clean rooms, nice bathrooms, with a great shower head! The hotel's continental breakfast was great, eggs fluffy, bacon crispy, plus a good selection of other items. The beds were a little firm for me but pillows were soft and made for a good night's sleep. Ashesh Shah, the General Manager, and his staff were very friendly and welcoming. I thank you for the pleasant stay and look forward to staying there again on my next trip.
SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Erik, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
"best hotel in houston"
Hotel was immaculate, all team members were amazing, manager went above and beyond to make sure our stay was excellent . Breakfast was excellent. price was very affordable. We stayed in 2 other hotels before we found this one, they did not come close to the cleanliness or service of Surestay in Humble
SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Mr. Stewart, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2819739951. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble