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SureStay Plus Hotel by Best Western Humble, Humble

15617 Eastex Freeway, 77396, Humble, United States - See on a map
SureStay Plus Hotel by Best Western Humble - Welcome to the SureStay Plus Hotel by Best Western Humble! The SureStay Plus Hotel by Best Western Humble is ideally located in the center of Humble. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This straight forward indoor corridor hotel is conveniently located off Freeway 59 and Interstate 69. The SureStay Plus Hotel by Best Western Humble lies 5. 5 miles from George Bush Intercontinental Airport/IAH and 18 miles from downtown Houston. We are just minutes from the Downtown Houston business district.

SureStay Plus

Hotel by Best Western Humble

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 19 guest reviews
NOTE ISSUED
Excellent
17
Very Good
1
Average
0
Poor
0
Terrible
1
REFER TO NOTICE
Business Business
4
Couples Couples
0
Family Family
3
Friends getaway Friends getaway
0
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Overall exceptional stay"

5
kellihaviland, Chicago, Illinois 18/07/2021

This place deserves all of its wonderful reviews. The front desk staff was warm and welcoming, the hotel is new and modern, and the rooms were clean and inviting. The hotel is right next door to a gas station for those travelers who need to gas up their rental or obtain a few forgotten items. The only downside is that the area is rather seedy but the hotel made me feel super safe with a huge wall of cameras and a nice, brightly lit parking lot. Overall, this was a very pleasant experience.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Kelli Haviland, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Perfect price and stay for one night"

5
User 11/07/2021

Very friendly person that checked us in. Hotel is clean. I like the bright colors. I really enjoyed the modern sleek look of the decor and rooms. The inside of the elevator is stainless steel and it was so shiny. My family and I only needed one night so I liked the price I paid and the value surpassed that price. I will definitely stay here again when I visit my brother. One thing that may bother some people is the noise from the highway if your room is at the front like mine. Ask for a room away from the highway if you need more quiet.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Lzzy P, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"SureStayPlus-Humble, Texas"

5
okreverend01, Broken Arrow, Oklahoma 07/07/2021

Clean, inexpensive and friendly! I could not have ask for more. A very please surprise . I had stayed at one before when they first opened, but there are more of them now so will be looking for them more on our travels.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"It's one of the best hotels I've stayed at in years."

5
antionetteburnett, Lafayette, Louisiana 02/07/2021

I enjoyed everything about this hotel! From the friendly staff members, the clean rooms, the customer service and the breakfast being fresh! It's definitely one of my favorite hotels in the Houston area!

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Burnett, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Incredible service, pretty clean, great quality"

5
deyaarjonag, Monterrey, Mexico 27/06/2021

The staff is incredible kind and they're always willing to make your stay as comfortable as possible. Without a doubt this has been the best staff service we've ever experienced before. The hotel is super clean and beautiful. Internet speed is fast. We're totally visiting again and fully recommend it.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Arjonag , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"First TIme at This Location"

5
User 09/05/2021

This was my first stay at this location. Everything was perfect. The staff was extremey friendly and helpful. I was happy that the gyn was open and things are getting back to normal. I will definatley stay here again when I am in town.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Mr. Prout, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"A Hidden Gem"

5
User 27/04/2021

This hotel surprised me how clean and safe it was. I rarely frequent this hotel chain but I was looking for an affordable place for a basketball team. The rates could not be beat. The staff was very accommodating. They went above and beyond with their friendly customer service. To top it off, they have top grade security and gated as well. I will definitely come back to this location for our next AAU Tournament. A.Booth

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear A. Booth, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Super nice staff!!"

5
User 25/04/2021

Best hotel ever!!! , We got in wednesday to TX & our past hotel was horrible. Looked online and this hotel had 4.5 stars. We asked if we could check in a couple hours and he made it happen. Staff is super nice & you can tell it's clean just from the smell. Breakfast was also amazing!

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Laurytucker, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Nice Hotel Stay"

4
User 23/04/2021

This hotel has good customer service, nice room except for hairs on the floor, and a safe environment. The hairs weren't many but was easily taken care of. I would recommend this hotel to stay for the price you pay.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Natcha, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Definitely recommend "

5
blmaher01, Humble, Texas 20/02/2021

Convenient clean hotel. Staff went out of their way for my family during an unprecedented winter storm in Houston. I was nervous when I booked online due to the low price. They were literally the only hotel with a vacancy during this storm. I was ecstatic when I pulled up to a hotel that wasn't even a year old. I will recommend this hotel to friends and family that will be visiting Houston in the future.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Miss Maher, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Hurrican Evauation Delta"

5
User 13/10/2020

Great family hotel, and awesome customer service. Whatever you need or even if you have an issue they will go above and beyond to ensure you are taken care of. I would recommend this hotel anytime for business or pleasure.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Trembledee, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Credit card number"

1
msstx65, Irving, Texas 16/07/2020

They took a photocopy of my credit card! Not cool! My credit card number is in their file for who knows to access. I've been a victim of credit card fraud and will be glad to pay more and stay somewhere else that do not make a photocopy of my credit card!

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Michael Shelton, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry for taking your credit card copy company policy require to do that for credit card fraud purpose we do not use for any other reason and no one has access to it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"A great night's rest"

5
jdroberson70, North Houston, Texas 09/07/2020

I went into Best Western, just as an overnight sort of stay-cation. I enjoyed the nice, cool, clean room, the free wifi and the breakfast in a bag. The staff was very helpful, professional and friendly. I really enjoyed my stay and will be returning soon.

ASHESH SHAH, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear J Roberson, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Great Stay"

5
User 15/06/2020

I really enjoyed my stay. The staff was very pleasant and always greeted you with a smile. They were also very attentive. Yye rooms were clean and beautiful. I will definitely be visiting again for my next trip.

SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Miss Gilbert, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Great service and very welcoming host"

5
User 05/06/2020

Loved this Hotel and the customer service. There is a valero near with a truck stop which was awesome to get gas and my friend was able to park his truck. I had peace of mind and would really like to revite!

SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Caroline Butler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Perfect hotel for the price."

5
Maryann M, Orange, California 31/05/2020

Newly opened so everything was fresh and new. Friendly staff and asked if there's anything else they could improve. Mgr really attententive to our feedback. We'll definitely be a returning on our next visit.

SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear M Maryann, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"Great new hotel near George Bush Intercontinental Airport (IAH)"

5
Erik815165, Conroe, Texas 05/04/2020

Great new hotel by Best Western that is literally brand new. Clean rooms, nice bathrooms, with a great shower head! The hotel's continental breakfast was great, eggs fluffy, bacon crispy, plus a good selection of other items. The beds were a little firm for me but pillows were soft and made for a good night's sleep. Ashesh Shah, the General Manager, and his staff were very friendly and welcoming. I thank you for the pleasant stay and look forward to staying there again on my next trip.

SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Dear Erik, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

"best hotel in houston"

5
dcstewartdrywall, Cheyenne, Wyoming 30/03/2020

Hotel was immaculate, all team members were amazing, manager went above and beyond to make sure our stay was excellent . Breakfast was excellent. price was very affordable. We stayed in 2 other hotels before we found this one, they did not come close to the cleanliness or service of Surestay in Humble

SSPH15617, General Manager at SureStay Plus Hotel by Best Western Humble, responded to this review
Mr. Stewart, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2819739951. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.