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Best Western Plus Hotel Hood River Inn, Hood River

1108 E Marina Way, 97031-2378, Hood River, United States - See on a map
Best Western Plus Hood River Inn - On the banks of the Columbia River; looking southwest towards Mt. Hood and the town of Hood River. The Best Western Plus Hood River Inn is ideally located in the center of Hood River. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Join us at this award-winning Hood River hotel nestled on the scenic Columbia River shoreline. A vast array of room types is available to suit a variety of budgets, from non-view value rooms to deluxe river view suites. Dine in Riverside - our on-site restaurant featuring river views from every table. Enjoy breakfast, lunch, and dinner menus that change seasonally, including a wine spectator award-winning wine list. Outdoor deck dining available seasonally. Visit our inviting heated outdoor pool and hot tub - open year-round. Our modern indoor fitness facility features an indoor hot tub and sauna. Our flexible meeting space can accommodate small meetings or large events. Contact our professional meeting planners and catering staff to help develop your perfect conference, wedding function, or retreat. There is so much to do or choose to do nothing but relax. We hope to see you soon! **To reserve a room, guests must be age 21 & over - or 18 & over with active military ID. **

Best Western Plus

Hotel Hood River Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 3442 guest reviews
NOTE ISSUED
Excellent
2277
Very Good
867
Average
181
Poor
76
Terrible
41
REFER TO NOTICE
Business Business
412
Couples Couples
1466
Family Family
827
Friends getaway Friends getaway
259
Solo travel Solo travel
134
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"hospitality PLUS"

5
User 11/05/2022

Located right on the Columbia River. Front desk staff exceptionally congenial and helpful. The restaurant manager Luis, a sensitive, thoughtful employee who LISTENS. The MUZAK in the morning coffee foyer was DREADFUL. I asked if the muzak could be switched to something more peaceful and meditative since the foyer looks out directly onto the Columbia River through a thin grove of aspen. He was hesitant at first but switched to soft jazz, low volume. He made my morning! I must say, in my experience, managers refuse to adjust the music, so this was a dream come true. We are a noisy, intense culture and need these respites. Thank you Luis.

"A Lovely Location"

5
rdwacw, texas 07/05/2022

This is the second time my husband and I have stayed at this hotel. We have always reserved a river view suite. It is so nice to sit on the balcony and see the beautiful river. The hotel is very clean and the staff is helpful. At check in your are given a $10 coupon for breakfast. We ate in the restaurant one time and the food was delicious. We would definitely stay at this hotel again.

"Bring your bike in!"

3
bigbarn100, Parkersburg, West Virginia 05/05/2022

Our bike was stolen from our car rack in the parking lot - cut the 1/2 cable lock - take precautions!! Other than this the front desk was nice, especially the trainee! She remembered my name every time she saw me! The restaurant is good with nice view of the river. Try the pear French toast.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear bigbarn100, We're glad to hear you had a nice stay and appreciated our front desk service and restaurant. We are very sorry to hear about your bicycle theft. We recommend guests bring their bicycles in their rooms as well. Thank you for staying and submitting a review.

"Nice place for a stay. on the River"

5
Global60848410099, Portland, Oregon 04/05/2022

I have a pet and I am also in a wheelchair. They do have an ADA room that is pet friendly, but it wasn't available at the time. The room we had was nice enough with a patio out front over looking the river and bridge to the West. Worked for the evening.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Global60848410099, We're glad to hear the regular room worked for you. Please call our hotel front desk directly if you want to secure our pet-friendly ADA room in the future. Thank you for staying with us and we hope to see you again!

"Very nice place to stay"

5
Marlea T, Lincoln, United States 03/05/2022

This is a very nice Best Western. The rooms are clean and generously sized. The first floor room I stayed in had a sliding glass door out to a walk way by the river. Beautiful view of the river. Staff are friendly. This Best Western offered a $10 coupon toward breakfast per adult (and/or child) staying in the room at their restaurant. The menu options were excellent.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Marlea T., Thank you for taking the time to submit a review, and for your kind comments on our rooms, friendly staff, river views, and breakfast options at Riverside. We hope you'll be able to visit us again!

"Great accommodations"

5
User 03/05/2022

Beautiful view of the Columbia River, great service from ALL STAFFING, ate dinner in the lounge/ restaurant and the food was very delicious. Beds & room were very comfortable, and clean. Overall 10/10

"Lovely experience."

5
SueBee71, Provo, Utah 25/04/2022

The river view from every room is wonderful. Saw lots of birds. Enjoyed the river walkway. Immaculate room. The food is fabulous; we thought both dinner and breakfast were exceptional. We intend to stay here every time we drive in the area, which will be frequent with familly in Washington and Utah.

"Lovely Location & Well-Maintained Motel with an Excellent Restaurant"

5
NozyBoy, Bend, Oregon 25/04/2022

We have stayed at this location multiple times. The rooms are always comfortable and immaculately clean. It is a busy motel but the walls are well-insulated so our rooms have been quiet. Lovely access out of the ground floor on to trails along the river. Perfect place to stay if you enjoy walking along the river. Parking in Hood River is a challenge. It is great to be able to stay at the motel for excellent food instead of trying to find good food in town and not have that challenge to find parking.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear NozyBoy, Thank you so much for the detailed review of your stay(s). We're so happy to hear rooms have been comfortable, quiet and very clean. We hope your next visit will be soon!

"Passing Thru, But Will Go Back Now!"

5
boldtranch, Coeur d'Alene, Idaho 22/04/2022

Such a wonderful stay! I was just passing through, needed a dog friendly room on my route and the pictures of the property sealed the deal. Once there, I was thrilled by the excellent condition of the property, friendly staff at both the Front Desk and restaurant. The room was clean, bed was comfy and the grass and sidewalk areas were gorgeous.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear boldtranch, We are happy you found us and that you'll be back! Thank you for all the compliments, details about your stay, and for taking the time to review us. We look forward to welcoming you back someday!

"Loving our stay!"

5
User 21/04/2022

The employees at this Best Western are friendly and customer service oriented. We needed a little help with some TV problems and the staff was quick and happy to help. We want to give a big thank You to Fler for her exceptional service!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear NEArth, We are happy to hear your enjoyed your stay, and thank you for sharing our service was friendly and prompt. We hope you can return someday!

"“BEST” in Best Western"

5
JeepChic13, Gresham, Oregon 19/04/2022

We absolutely love coming here! I think this is our 6th trip! And we have the most phenomenal time EVERY time! We take our pups, and have a ground floor with a view! The rooms are clean, the food is out of this world! And the service isn't too far behind! Thanks Best Western for another great time! ✌️

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear JeepChic13, We are delighted to hear that each of the six times you visited us, you've had a "phenomenal" time. Thanks for mentioning our clean rooms, dining at Riverside, and good service. We look forward to your return!

"Pet Friendly"

4
WW99362, Walla Walla, Washington 18/04/2022

Great choice for a family get together with grandchildren and a dog. Needed a pet friendly room. The location of the room and view from the room was very nice however the smell when you walked in made it pretty obvious that it was a pet friendly room. The dog treats on check in we're very sweet. We have enjoyed staying at this hotel many times. I would only suggest they give the pet friendly rooms a little more care/cleaning.

"Stay on the Water in Hood River!"

5
stephanie s, Portland 18/04/2022

Great mid-century modern style hotel in Hood River right on the Columbia. Extremely dog friendly with ground floor rooms that open up onto the grass and provide easy access to pathways. Love that they provide us with bag of treats for our dog too. The views are fantastic and the discount for breakfast is a big plus.

"Over night stay"

3
User 12/04/2022

We stopped at this nest western because we trust this chain. It seemed a bit steep in price. As we checked in at 8pm. $161 seems a bit much just to sleep. However we did receive a $20 breakfast voucher. Our t.v. had no signal so no t.v. The next morning I spoke with manager. We recived free breakfast. Menu was very limited in mu oppinion. Not dissatisfied. Just a bit disappointed over all. I will still stick with Best Westerns as they are very consistent.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dennisbutterworth, Thank you for your feedback. We apologize about the TV and will look into the issue. We appreciate you visiting and your loyalty with Best Westerns. We hope you'll be able to visit us again.

"Very nice for dog friendly"

4
MonteRicardobalm, Denver, Colorado 12/04/2022

The room design was tasteful, bath was plain and family style. The bed was okay. The in room heater was constantly cycling on and off, which interrupted sleep. Had a room near the pool and there were no issues with noise. Dog enjoyed walking down the long, wide hallways; was reminded of a long boat. The restaurant was comfortable and the staff was efficient. High prices, yet large portions of country club style food. Get the pork or chicken, let someone else try the pasta. Limited interactions with the front desk went fine. General safe feeling in the immediate area. Walk to fast food. Open air parking. As of April ‘22, the river front sidewalk is in excellent condition and suitable for those with unsure footing. Wear a sweater. The park with the grass and sand beach- that's a 20 minute walk.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear MonteRicardobalm, We appreciate your detailed review - thank you for submitting it. We are happy to hear you enjoyed your stay in one of our dog-friendly rooms, and hope to welcome you back again someday!

"Good service"

5
User 06/04/2022

Great service from staff- nice gym, sauna, hot tub and pool. There is only one treadmill unfortunately, and no pull up bars, but this is a small critique personally. Great view, affordable rate compared to the Airbnbs. Will gladly visit again.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear alephne, Thank you for taking the time to submit a review. We are pleased to hear you enjoyed the views from our property as well as our pool and fitness area. We hope you can visit us again someday!

"Nice family hotel in Hood River."

4
mpwater14, Kennewick, Washington 03/04/2022

Nice family friendly hotel in Hood River. Good location and friendly staff. Had a 2 queen room and really no big complaints. Though the bathroom door was squeaky but some grease would fix it right up. Not the best beds, a little stuff, but not the worst.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mpwater14, We are happy to hear you enjoyed your stay. Thank you for mentioning our good location and friendly staff. We hope you can visit again!

"Location! Location! Location!"

5
zippyland, Portland, Oregon 29/03/2022

We spent four nights here for a Spring Break vacation. Me, hubby & 7 y.o. Hubby and I had visited about 8 years prior and loved the location. Well guess what? The location is still AMAZING!! It's right on the Columbia River, so many rooms have fantastic views. Even the non-view rooms have quick and direct access to the Columbia and a wonderful walking/biking path that goes through a few waterfront parks in Hood River. You can walk to some amazing places to get food or beer in about 20 minutes or bike in five. Ferment Brewery, pFriem Brewery, Solstice Pizza and Kobe Sushi are all nearby. The amenities are great, too. There's a waterfront heated pool. We swam early in the morning when it was probably 50 degrees out and the water was lovely. It's small and it got crowded at times, but great water and great views. The hot tub was super hot and also has fabulous views. The fitness room was small but included everything we wanted (elliptical, free weights, treadmill) The coffee station was nice, too. The breakfast was something I looked forward to each day. It's not a completely free buffet like you might find in some hotels, but you get a coupon for $10 off breakfast for each adult and $5 off for each kid. Adult breakfast ranged in price from $11 - 16, and kid breakfast was $6-7, so the coupon covers most of the meal and the food was better than what you'd get at a free hot buffet. My husband and I really appreciated that the menu had some healthy choices. My one complaint (and it's so tiny that I'm not dinging it a star or anything) is that the TV experience was deeply lacking. It's cable, and includes HBO which have been a big deal maybe 30 years ago. We would've enjoyed the ability to rent a movie in a room.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear zippyland, We are delighted to hear you had a great spring break stay with us. Thank you for your detailed review touching on many elements of your stay. We are happy to hear you enjoyed the pool, hot tub and shoreline path, as well as meals at Riverside. We appreciate your input about the TV experience too. We hope to welcome you back soon.

"Nice property for a stay"

5
benandnancyalbrecht, Liberty Lake, Washington 26/03/2022

We stay here once a year or so, the town is quirky, the area is beautiful, and the hotel is very nice. The front desk staff is genial, the food service staff is friendly. At the end of a 10 day road trip it's a nice place to have the last night.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear benandnancyalbrecht, Thank you for returning to stay with us year after year. We are happy to hear you enjoy our staff and staying at our property. We appreciate your review and look forward to seeing you again!

"Awesome"

5
ltmoly, Billings, Montana 24/03/2022

The room was great, the staff were awesome, and the oatmeal breakfast was just the best ever. we went out on the walkway outside the dining area and the river was like glass and the fog was just lifting off the river and the ducks and geese were near, what a quiet surreal few minutes we had, it was really awesome.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ltmoly, We are delighted to hear you had an "awesome" stay. Thank you for sharing your experience. We hope you can return for another stay someday!

"A big hotel right on the river"

5
Janet S, Longview, Washington 19/03/2022

This was a break away for my Husbands 80th birthday. The hotel was very quiet - we were on the 2nd floor facing the river right at the end of the hallway. Luckily my Husband had his mobility scooter as he would not have been able to walk to the room from the elevator. The Disabled parking spaces were very limited (this may have been due to utility work being done in the carpark), and we had to park further away from the entrance on a couple of occasions. The Staff were very friendly and helpful. The amenities seem to be well used, especially the pool. The restaurant attached to the hotel was very clean and staff very knowledgeable. I am Gluten free and most items on the menu could be made Gluten free. They also had almond milk (my Husband is lactose intolerant). Although we went in March which was off season there was plenty to do/see locally - we highly recommend a visit to the Air and Auto Museum!, There are several restaurant options nearby, although getting something delivered was non existent unless you want pizza! If you required housekeeping you had to request it (due to staff shortages), but we were ok with that as we prefer to fend for ourselves and feel sometimes there is too much waste associated with daily housekeeping! The vending machines on our level were out of order but there are two gas stations/convenience stores within walking distance..It was a pleasant surprise to get $10 voucher for each adult off of breakfast in the restaurant - wish I had known before I packed breakfasts to take to the hotel though! There were a few minor repairs that could be done in the room we stayed in - mainly the bed frame was bigger than the mattress so my Husband kept hitting his shins on it. All in all I would recommend staying at this hotel.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Janet S, We are so happy to hear you had a great getaway for your husband's birthday. We are happy your dietary needs were easily accommodated at Riverside. Thank you for the detailed review and for taking time to submit it. We hope to welcome you back someday!

"Best view at BWPlus"

5
angelasidlo, Gearhart, Oregon 19/03/2022

This best western plus is the finest we have stayed in. From the view to the restaurant, it was an amazing experience. We have been to Hood River before but never stayed on the waterfront. This hotel did not disappoint. We loved the walking path along the river to walk every morning.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear angelasidlo, We appreciate your high recommendation and five dots in all categories. Thank you for submitting your review, and we hope you'll stay with us again in the future.

"Review of BW Plus Hotel"

5
Junix L, Tacoma, Washington 16/03/2022

Nice hotel nested in a beautiful location. Enjoyed my short stay here. Would love to come back! The staff were great and very accommodating. They gave me the rate of the river view room similar of that standard room and I was a satisfied client.

"Executive room was lacking"

2
Navigator56928942313, Portland, Oregon 15/03/2022

The executive room was pretty rundown. The headboard wasn't affixed to the bed so even walking near the bed would cause the headboard to rattle loudly against the wall (sorry to our neighbors!). The freezer was so overrun with frost that we couldn't actually put any food items in it. Lastly, the most unacceptable part, large amounts of mold filled the corners ad bottom of the shower. I could scrape it off with the hotel key card. Gobs of it. Staff was too apathetic to approach regarding this issue.

Raquel VanNatta, Guest Services / Front Office at Best Western Plus Hood River Inn, responded to this review
Thank you for reaching out Navigator56928942313. We appreciate you bringing this issue to our attention and hope in the future that you would let us know during your stay if there is any problem with you room so that we may remedy the situation while you are here. We are very sorry for the oversight and will look to improve our inspection procedure for the future. We hope that you will give us an opportunity to have you stay with us another time.

"Fantastic View of Hood River!"

4
User 10/03/2022

great location. Right on the river. Walking areas for you and dogs. Marina right next to it! Great restaurant...Super good Breakfast. ..great Eggs Benedict. Hotel Bar. Lovely Rooms. Downtown Historic District less than a mile away with high end shops and super nice restaurants, bakeries, pizza. Only thing I did not like...Big Bridge right there..and Big Trucks going over, do create NOISE at nite...close windows, keep fan on.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear kathleenhZ9242MR, Thanks for sharing all the compliments. We are so happy to hear you enjoyed our location, breakfast at Riverside, our onsite lounge, and guest rooms. It sounds like you had a great visit to Hood River. We are sorry to hear the bridge was noisy. We look forward to the day a new bridge is constructed without the noisy steel deck. We hope you can visit again someday!

"Poor room conditions"

2
User 07/03/2022

I booked a King suite for my wife's birthday and was expecting something a bit above and beyond a basic room. What we received was a room with a very broken down king bed, a broken sliding screen door leading to the balcony, and I was told the room had a dual shower head, but it did not. The room was no better than any basic room, and in some cases worse.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mbailey25, We are really sorry to hear your experience staying with us was not up to our usual high standards. We always encourage guests to bring any issues to us while you are here in hopes we can remedy things. We appreciate your feedback.

"Comfortable, convenient, nice."

4
831marty, Central Oregon, Oregon 07/03/2022

I was traveling from Boise to Portland and stayed at BW, in Hood River, for the first night. It was quiet and seemed safe and clean. Dinner was very good at the restaurant, there. (I had the pork chop.) Breakfast was very good. The restaurant was very busy, and I did wonder if the staff might be short-handed. Seemed I had to wait for service at times. The breakfast selections seemed a bit over-the-top for a traveler, such as myself. I prefer simple breakfasts (bacon and eggs), but the menu had some elaborate combinations (that are way too much food for me), and so I did ask to order a side of bacon and side of eggs. Food was very good, and so was the coffee.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 831marty, We appreciate you staying with us on your way to Portland. We are happy to hear your visit was comfortable and pleasant. Thank you for your compliments on our restaurant, Riverside, and for submitting a review. We hope to welcome you back someday!

"Meeting my possible next Son-in-law ."

5
ngperry65, Klickitat, Washington 24/02/2022

My stay was a very pleasant experience for myself and my daughter and her boyfriend. It was the first time for me to meet this guy and to be able to have our experience to be in this beautiful setting overlooking the Columbia River was perfect.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ngperry65, Thank you so much for letting us know we provided the perfect setting for a family meeting with your daughter's boyfriend. We hope you can visit us again soon!

"Disappointed"

1
theantleredrose, Chehalis, Washington 20/02/2022

We were really looking forward to a peaceful weekend. Paid extra for the “executive level” without kids. However we got to listen to screaming kids until after 10pm. Slamming doors. Unfinished sheetrock patch in the bathroom. How can you charge $400 for that? Will not be back again. Could have spent much less down the street for the same outcome. Disappointed.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear theantleredrose, We do our best to keep the Executive Level floor 21 and older at all times. We depend on other guests to bring it to our attention if there are offenders. We are sorry to hear of your noise complaints. Guests should let us know if that happens as soon as possible as sometimes we are able to move guests if they shouldn't be on the Executive Level. We checked and our desk staff didn't receive any calls Friday night about noisy children. It's understandable things were busy since it was a three-day holiday weekend. We are sorry you were disappointed, but hopefully our advice can help a guest in the future.

"Noisy room with adjoining room doors"

2
candyf1721, Ridgefield, Washington 19/02/2022

The hotel itself was pleasant but ask before hand if your room has an adjoining door because its extremely easy to hear the neighbors every word and the TVs are also located right next to the adjoining doors and you can hear exactly what they are watching. I would not recommend this hotel based solely on the noise issue

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear candyf1721, It's great to hear the hotel was pleasant overall, but we apologize that there was a noise issue. Only some of our rooms are adjoining, so that is a good question to ask beforehand. You can receive answers to many questions by calling our reservation line directly. Thank you for visiting!

"Great stay on the Columbia!"

5
RKHunt, Encinitas, California 19/02/2022

Wonderful experience at The Hood River Inn! The staff was friendly and efficient. The food and drinks were delicious! We had a river view room right on the Columbia! Highly recommend this establishment!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear RKHunt, We're happy to hear you had a great stay. We appreciated hearing the staff, food and drinks, and river views were some of the highlights. Thank you for taking the time to submit a review and for the five dots in all categories.

"Always enjoyable!"

5
LLowdreams, Kennewick, Washington 12/02/2022

Our favorite place to stay when passing through. The staff are always on point, the restaurant and lounge have great food, the outdoor hot tub and heated pool are amazing, and you can't beat the view.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear LLowdreams, We're so happy to hear the Inn is your favorite place to stay in the area. Thank you for you kind comments on our staff, restaurant and lounge, and pool facility. We look forward to welcoming you back!

"Couples weekend"

4
User 07/02/2022

My husband and I stayed here for a couples weekend getaway. We reserved a specific room type and received it which was a surprise for Best Western as we have reserved at others and our requests were ignored so this was nice. Check in was fast, room was good and clean although the bathroom faucet was loud and not working properly. We received breakfast coupons for onsite Riverside restaurant. We were not impressed with the lack of normal food choices. There were only a couple of choices we considered. Very pricey as well. Food took a while to arrive and it was subpar in flavor and quality even though the prices were suited to high quality dining. The view of the river was nice to dine with though. The pool and hot tub are nice IF you get a chance to even enjoy it due to tons of kids in and out of the hot tub and pool all day and night. We managed to get in the hot tub for a short amount of time before it was packed again. The views were nice as well though. I am not sure why they added a whole section of hotel on but did not add additional amenities like maybe and adults only hot tub/pool for the other wing (West) to lessen the crowding. We saw many people with complimentary robes for the pool but we did not receive them for some reason. I stayed at this hotel 30 years ago when i was a kid and the original East wing brought back childhood memories. The entrance doors are in desperate need of repair as they do not lock so anyone can enter the building which is a security issue for sure. Overall we had a nice stay.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear julieb41jc, We are happy to hear you had a nice stay overall. We appreciate your feedback on a number of amenities. If you have questions or want to reserve a particular room, it's best to do so directly through bestwestern.com, or by calling our reservations line directly. We hope you'll visit us again.

"Used to be a 5 start hotel, rooms need some work and hotel needs lots of repairs. BED BROKEN DOWN!"

3
Otazman-Ron, Tigard, Oregon 18/01/2022

This used to be our favorite hotel in the Hood River area. Not anymore we will be looking else where. Bed was completely broken down and needed to be replaced years ago. Hotel needs lots of repairs, doors didn't work, doors propped open because they where broken. Dog friendly hotel (Great) but they had NO dog bag stations and around the property there was no place to put doggie bags if you have any! Dog grass area was GROSS!!!!!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Otazman-Ron, We appreciate your input. We are sorry to hear this past stay was not up to our usual high standards. This is a good opportunity to share that online travel sites that offer discounted rates are often tied to specific room inventory or restrictions. We recommended calling our reservations line directly for the broadest selection of room types and prices, or booking through bestwestern.com while remaining alert to terms for certain room rates. We wish you well!

"Always enjoyable"

5
User 18/01/2022

Staff is always incredibly helpful and friendly. Restaurant is pricey, but always excellent food and service. Rooms are always clean and inviting. View of the river is wonderful, and this hotel is located far enough off the freeway, that you don't hear road noise. Parking is plentiful, and close spots are usually available.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear RandyJMorgan, Thank you so much for your kind comments about our helpful, friendly staff, excellent food and clean, inviting rooms. We appreciate your five-dots in all categories, and hope we can welcome you back soon.

"Location, location, location"

5
glendamie2022, Cottage Grove, Oregon 17/01/2022

Great place to stay. Everything you need, everywhere you may want to go, shop, play is nearby.. I'm talking walking distance with recreation and major attractions only a short ride away. Hike, ski, shop, fish, eat...

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear glendamie2022, Thanks so much for your high recommendation and for submitting a review. We're happy to hear you had everything you wanted or needed during your stay. We hope you can visit again!

"Great find!"

4
User 16/01/2022

Room with view was nice, typical accommodation for a Best Western. The pool, spa and sauna was great! Restaurant was a bonus and food was good. We ate dinner and breakfast there. Glad we stayed here and will definitely be back!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear paulandrews32022, Thank you for submitting your kind review. We're really happy to hear you enjoyed your stay, especially our pool, spa and sauna. We appreciate you mentioning your good experience with our restaurant, Riverside, as well. We look forward to welcoming you back!

"pet friendly ski stay"

5
stevenvorenkamp, Oregon 11/01/2022

amazing restaurant staff with river views and wonderful food options. nice riverside outdoor hot tub and heated pool with nice fitness center. clean comfortable pet friendly room with nice shower. Not fancy but functional

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear stevenvorenkamp, We're really happy to hear you had a great ski stay, and appreciate your five dots in all categories. Thanks for visiting and for your kind comments on our restaurant, Riverside, and pool/hot tub facility. We hope you can visit again.

"lumpy bed"

1
danglerdog, Carson, Washington 05/01/2022

every thing great other than Uncomfortable bed, the heat unit cycles on with an unbearably noisy fan. The suggestion of fan only (for white noise) doesn't work because you will freeze. I didn't request extra blankets so I don't know if that available, but in the winter they would be necessary. Thin blanket and a spare in the closet were inadequate. The fan unit in the wall unit would make a loud popping noise at random times. Slept a total of two hours and I was exhausted. One of the longest nights of my life.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear danglerdog, We thank you for your high ratings on our location, cleanliness and service. However we apologize that you found the bed uncomfortable and the heat unit noisy. We would like to know which room this noisy unit was in so we can check into it further. If possible, please email me at: chinman@hoodriverinn.com. Thank you!

"Beauty and impeccable service!"

5
hezaa69, Portland, Oregon 02/01/2022

We have returned to this location at least 5 times. Each and every time, the staff has been kind, attentive, and helpful. The location is amazing and we have had a variety of rooms, view and non-view. They have all been great. Be sure to enjoy the river walk and breakfast at the restaurant.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear hezaa69, Thank you for sharing about your many experiences staying with us. We are happy to hear you've always found our staff helpful and attentive, and our room varieties and location great. We appreciate your continued patronage.

"Poor value for price"

2
lkwa2, Walla Walla, Washington 31/12/2021

Booked a suite for the family. The room was run down and noisy (constant hallway traffic and noisy heater unit). The room was not as depicted in website photos, instead it was extremely shabby. Paid $300 for no sleep.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear lkwa2, We are sorry to hear that hallway traffic and a noisy heater unit prevented a relaxing, restful stay. If you'd like to share more with me about what suite you stayed in, we can try to address your concerns. Feel free to email me at: chinman@hoodriverinn.com. Thank you!

"beautiful river views"

5
DaunaNewman, Stockton, California, United States 25/12/2021

Kerry checked us in - she had a really great attitude and just really helpful overall. Hotel is beautiful inside and out - rooms really nice and clean - we were on the first floor so the walkway along the river was right there!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear DaunaNewman, Thank you so much for your kind review. We are happy to hear you enjoyed your stay. We appreciate hearing that you liked your rooms and the hotel overall, and for mentioning your great check-in experience. We hope you visit again in the future.

"Excellent river view suites"

5
User 24/12/2021

I am working part time in the area and needed a place to stay with full kitchen I was very pleased with the set up and basically a one bedroom apartment set up Very good housekeeping service and adherence to anti Covid

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear bluesageonc, We are happy you've enjoyed staying in our Riverside Suites. We have 1-3 bedroom suites with full kitchens and living space. Thank you for choosing the Inn for your stay and we hope you can visit again in the future.

"Nice spot on Columbia River Gorge."

5
User 24/12/2021

Excellent location in Hood River on Columbia Gorge. The staff here is well trained. Everyone we interacted with was very welcoming, helpful and friendly. There are many amenities on site including a Restraunt and bar to make stay easier for you. We had a room on first floor with its own access which was perfect for us and our dog.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear TheOrangedog, We're happy to hear you appreciated our location, helpful, friendly staff, and onsite restaurant and bar. Thanks for staying with us, and for submitting a review.

"Clean hotel"

4
User 22/12/2021

Hotel was nice, clean. Room was nice, with great balcony for the view. However, there were children on the floor that was advertised as 21+. We wanted a quiet getaway, away from kids. Booked a room specifically to have a quiet room and was certainly disappointed.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Pnwpicturegirl, Thank you so much for your kind words. We are happy to hear you enjoyed many elements of your stay. However we apologize that children were on our Executive Level. We do our best to keep that floor 21 and older at all times, and always want other guests to bring it to our attention if there are offenders. It's possible a guest booked a room on that floor and brought children without permission, or that guests had visitors with children there. Please let us know if that happens as soon as you can. Sometimes we are able to move guests if they shouldn't be on the Executive Level. Thank you for the info ad we hope you can visit again someday,

"Our favorite short getaway"

5
mfisherlife, Hillsboro, Oregon 20/12/2021

Headed up the gorge for a one night escape and enjoyed all that Hood River has to offer. Love this town and the Best Western here is wonderful. Great people, rooms, and restaurant. We've been coming here for years and it's always the best!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mfisherlife, It's great to hear you enjoyed Hood River and our little corner of it. Thank you for submitting your kind review, and for being a regular guest of ours. We look forward to welcoming you back.

"Great location and Pet friendly!"

5
OrExplorer1, Portland, Or 18/12/2021

The hotel is right on the river with a great view. The pet friendly rooms are on the first floor and have a slider to go outside easily. Food was great! Staff/service were outstanding! Definitely recommend!

"Great Stay"

5
User 14/12/2021

Loved the rooms had plenty of room we had 3 people in each room and they gave us a rollaway when we asked for it it did have separate charge. Beds we very comfortable. shower was nice could not hear anyone from next door. the food was good in there little restaurant

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear benn567111, We're glad to hear you had a nice stay with us. Thank you for submitting your review, and for your kind comments on our restaurant and amenities. We hope you can visit again.

"Weekend"

4
User 14/12/2021

Nice pool, hot tub, bar area. Food was ok, nothing special. And if there were specials not talked about. No happy hours offered. Beautiful views, very noisy rooms. Good location to get to winery, and down town. Ants in room.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear lantzfam, Thank you for staying with us and for your kind comments on our pool and hot tub area. We are glad to hear you also enjoyed our location and the views. We hope to see you again someday.

"Love the Location, Pets Allowed & Amazing Food!"

4
MAS672013, Portland, Oregon 14/12/2021

We had a room on the river, with a slider that opened to a patio, lawn and the riverwalk and views. Our dogs got to come too and the room service food was way beyond expectations! The room we had felt somewhat tired, or I would have gone with five stars (probably because it was a dog friendly room). I would absolutely stay here again! Such a pleasant surprise for a BW.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear MAS672013, We are happy to hear you were pleasantly surprised by our accommodations, location and service. Thank you for taking the time to submit a review. We hope you'll return again soon!

"Rude Staff, Dirty Room"

1
zakg, Medford, Oregon 05/12/2021

Room wasn't very clean, dirty bandaids left on the floor. Staff at front desk was very rude. Bed was extremely hard and not comfy at all. The bathroom was nice however, very large shower. Overall we will not be staying with Best Western ever again.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear zak g, We're sorry to hear you didn't have a good experience staying with us. We do our best to please our guests and exceed expectations. We wish you well.

"Best Value On the River"

5
bencconnor, Spokane, Washington 28/11/2021

Friendly staff. Very accommodating and professional. Dogs are only allowed on 1st floor rooms, however, the 1st floor was full and I was allowed to stay on the second floor with my dog. Huge break not to have to change plans and find something else last minute!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear bencconnor, We're so happy to hear you enjoyed your stay. Thank you for your compliments on our friendly and accommodating staff. And for your kind review. We hope you can visit us again!

"Thanksgiving Day Weekend"

5
Q1272ZUsallyb, Salt Lake City 27/11/2021

We were hesitant to use a hotel restaruant for Thanksgiving dinner but had heard good things about the Hood River Best Western Plus restarurant. The menu was fabulous with many options including vegetarian. My husband loved the traditional Thanksgiving option, while I had perfectly perpared tri-tip. Our room on the river was nice and the view was beautiful. Overall a great exerience!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Q1272ZUsallyb, Thank you for visiting during the Thanksgiving holiday! We are happy to hear you had a great experience, and that you enjoyed your Thanksgiving meals at Riverside. We hope you can come see us again someday!

"Substantial"

4
User 22/11/2021

Hood River Inn is a busy, well maintained property with a good view of the Columbia River. Access to downtown Hood River is quick and easy as well as on/off Interstate 84. The on-property restaurant is surprisingly good; don't hesitate to try it (unusually good fish & chips). Restaurant management does a very good job of hiring and training wait staff - a pleasant surprise.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Tour00770964213, We are delighted by your nice review and descriptions. Thank you for submitting it. We appreciated hearing you enjoyed dining at Riverside. We hope to welcome you back someday!

"Hood River in the Rain"

5
YasminEdwards, Escondido, California 18/11/2021

Great bacon. Nice view of bridge and river. Enjoyed geese, ducks, crane. There are 2 hot tubes and a sauna too. I can return in an instant. Staff was wonderful and requests were answered in a timely manner.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear YasminEdwards, This is our first review started with "great bacon!" Thank you for visiting and for submitting a review. We're glad to hear you enjoyed the local waterfowl, sauna/hot tubs and of course...bacon. We hope you can return soon.

"Lovely Riverfront Location"

5
User 15/11/2021

Very enjoyable stay. Booked a river view room with a balcony. Beautiful sunrise over the Columbia River and the hills that border it. Room was roomy and the beds very comfortable. Furniture and fixtures top notch.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Gregory K, We're delighted to hear you had a very enjoyable stay. Thank you for the five dots in all categories. We hope you can visit again soon.

"Beautiful views and comfortable rooms"

5
istignei, Portland, Oregon 15/11/2021

This was my first time staying at this hotel. The views are beautiful form the rooms and walking paths along the river. The pool and hot tub is awesome! We also enjoyed the great food from the restaurant. Will definitely be coming back.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear istignei, It's great to hear we met all the marks during your stay. Thank you for taking the time to review our hotel. We appreciate your kind comments on our river views, pool / hot tub facility and restaurant. We look forward to welcoming you back.

"Solid, Dependable Hotel"

4
User 14/11/2021

Paid a fair price for a clean room and friendly staff. The hotel is nice but not super fancy. It has met our family's expectations once again and we will continue to recommend this hotel for a quick visit to Hood River.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear jencarnegie, We're so happy to hear you enjoyed your stay and that your family's expectations were met. We appreciate you taking the time to submit a review, and your continued recommendation.

"My Stay at Best Western Plus"

5
User 06/11/2021

Excellent stay , very relaxing, safe grounds, adequate parking. There was a dining area, lounge, large swimming pool, jacuzzi. Large workout gymnasium. Everything you need is inside the hotel. Also a very relaxing environment.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear robertbob30, It's so great to hear you had an excellent, relaxing stay! We're happy to hear you enjoyed our any amenities. We hope you can visit us again someday!

"Wonderful, relaxing stay at Best Western 5 Star all the way."

5
galofgod99208, Nine Mile Falls, Washington 03/11/2021

Marvelous, quiet, clean and safe. The view of the river and the walkway near it was refreshing, clean and just perfect for us. The plants throughout the hotel are lush. The food is extraordinary. Our favorite Best Western by far.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear galofgod99208, We're happy to hear you had a marvelous stay! Thank you for the five dots in all categories, and for mentioning our views, lush landscaping, and food at Riverside. We hope you can visit again soon!

"Ants"

1
237tonye, Wilsonville, Oregon 29/10/2021

Ants on our dinner table. Ants on out table at breakfast. Ants got into the food we brought. Ants in our clothes we brought home. Ants were on our bed in the morning. Brought it to the attention of front desk staff. Showed them our cookies full of ants. She only asked if I wanted her to throw them away. Very Disappointed.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 237tonye, We apologize about your unfortunate experience. It's quite rare we hear a complaint about ants. However our property is located on a sandy riverbank with many nearby non-human inhabitants. We've found ants to usually be attracted to food or food crumbs left in hotel rooms. We're looking into this issue and promise to take care of any situation we can find. Many thanks.

"Love this Best Western!"

5
User 25/10/2021

Great rooms, clean and current decor, beautiful views, sliding door to private outdoor seating area, grass area (easy for walking the dogs) and a walking path along the Columbia River. This was our second stay. We will be back!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Pioneer10468427268, Thanks so much for taking the time to submit a review. It's great to hear you enjoyed your stay, and we appreciate your high recommendation and 5-dots across all categories. We look forward to welcoming you back.

"Incredibly underwhelmed"

2
User 23/10/2021

I will be sure to make another post when my stay is over in hopes things will change for the better. So far, I have been here for close to one week. In this short time, I have encountered the inability to receive towels due to a “towel shortage”, a broken dryer that has been down for a week now (the only one in my section of the building), no complimentary grab and go breakfast options (like mentioned on website - this is important for those who work early in the am and do not have the ability to utilize the restaurant for breakfast), and a mostly unprofessional staff whose response to questions include condescending tones, laughter, and the inability to answer anything presented to them on their own. My husband and I decided to stay here on a company trip for several weeks because of the amenities listed online and close proximity to the job site. Unfortunately, we ended up with an economy room, which I was initially very displeased with. It is definitely out of my comfort level as it is old and outdated. There was paint chipping off walls, dirty grout in bathroom, and stains on carpet and drapes. The close proximity to work outweighed the cleanliness issue as there were not many options. Therefore, I sanitized and cleaned everything the moment we checked in. It looks like a dog actually chewed the front of the desk. I will post pictures in this review if given the option. We were never offered anything better due to the “high demand of suites” and “suites booked by weekend travelers”. If it were our choice, we would have enjoyed having a kitchen for our extended stay, as price was not an issue in this situation. You can blame these issues on supply chain problems, staff shortages, new employee training, covid restrictions etc., but a complete lack of service and disregard for paying guests is simply unacceptable. I would like to hear from the owner/manager what their thoughts are on this matter and what ways they would work to rectify these issues? Would this be acceptable for you and your family? If you were in my position and encountered such problems, what would you do? Most importantly, what would you expect? I will be staying here until 11/6 and look forward to “someone” having the courtesy to reach out to my husband and I. As an individual who has traveled, stayed, and assessed top hotels throughout the US, I am incredibly underwhelmed. (Quick note: I am still waiting for the garbage bags I requested over an hour and a half ago. Therefore, I suppose I will have to retrieve them myself from the front desk). Lastly, I would like to give my personal opinion as a “guest”. You should not go into the service industry if you do not care about doing your job and doing it at an exceptional level. Having the ability to treat guests with respect, make their comfort your top priority, and be able to fix problems that are presented to you with dignity and grace are the fundamentals of customer service.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jdercm, Thank you for reaching out. We are sorry to hear of your disappointment with your room. We look forward to discussing with you at your earliest convenience in hopes that we can increase your satisfaction during your stay.

"Lousy room, few perks, for a big price."

2
User 18/10/2021

Been here 2x before. Loved it. 3 rd time it has lost its charm. No ventilation. Loud humming all night. Could hear all words from hall, and the windows ( which were sealed shut) cars parked right in front of our room window. No privacy oh and you pay for your own breakfast. And no takeout. Even during COVID. It was hot, noisy and dissatisfying stay. I would have been better off going to a 2star motel and spend 60% less.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
We are sorry to hear this most recent stay was a disappointment, especially compared to your previous stays. We want to share that we have 24 room types, and our best inventory is not available through online travel agencies. If you want to ensure you reserve something specific, feel free to phone our reservations desk to discuss, or book online direct through bestwestern.com. We hope to make it up to you someday.

"Best Western Hood River"

5
xli0094, Los Angeles, California 16/10/2021

Stay at Best western hood river one night during my business trip to that area. The hotel is very clean, very beautiful. The lady at front desk is very nice. She contacted me several times even before I arrived. The breakfast is really good. The whole stay gave me very good impression. I will stay again next time.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Thank you for choosing to stay with us and for taking the time to submit a review. We are so happy to hear you found every thing great including front desk service, hotel cleanliness, and breakfast. We look forward to welcoming you back!

"Great facilities, not great staff"

2
User 12/10/2021

Upon checkout I asked for a receipt and was in a hurry so I forgot my face mask, the lady at check out denied me the receipt until I went to my truck and got one and was very rude about it. I will not be staying at this location again.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Apherman1, We are sorry to hear you were upset about this experience. As you likely already know, Oregon's governor has mandated that face masks be worn in indoors in public spaces. We hope you understand this was not a staff request, it is a state mandate.

"Great stay at Best Western."

5
James S, Kennewick 08/10/2021

We had excellent service checking in /out. The river view was fantastic, very soothing. Our room was was clean, amply supplied, & the bed was comfy. The size of the refrigerator & freezer was very large compared to other motels we have stayed at in the past. This was our first trip since Covid pandemic & we were happy to see masks on employees & hand sanitizer everywhere. We will definitely be back again.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear James S, We are delighted to hear you had such a good visit. Thank you for mentioning your appreciation for the service you received, our river views, and other amenities. We appreciate you taking the time to submit a review and we hope you can visit again soon!

"Awesome Views"

5
Ann K, Sacramento, California 05/10/2021

This property sits right on the Columbia River. Be sure to reserve a room on the riverside with an outdoor balcony (as opposed to a picture window). You won't regret the extra cost. Very relaxing. Restaurant has great meals so no need to drive into town if you just want to chill.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Ann K, We are happy to hear we hit all the marks during your stay. Thank you for submitting a review and for your recommendations. We hope you can visit again!

"Not for the handicapped"

2
User 03/10/2021

I reserved a handicap accessible room for my 98 year old partner who uses a walker. When we saw the room we were very disappointed that there was a tub in the bathroom with only one bar on the far wall. For one thing, if you are in a wheelchair or walker you can't get into a tub. None of the accessible rooms had walk in showers except the executive rooms which were out of our price range. We were already paying over $200 a night. Also there should have been at least two hand bars in the tub to help with getting out. This was the worst hotel we have stayed at concerning the tub. And the front entrance to enter for registration has many stairs to climb. How will handicapped people register? When I asked about it all the front desk people said was there was an entrance around the corner, which my partner took but was unable to get in because he had no key card. Please do not stay at this hotel if you have any handicap!!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Claudia K, We are very sorry to hear about the challenges your partner experienced. It was likely obvious that our hotel was developed prior to the Americans with Disabilities Act. This legislation has improved access by leaps and bounds. We've made many improvements over the years and have relied on both the east and west wing elevators for accessibility to the lobby and restaurant in the main building. With that said, we may not have all the amenities of a new hotel developed to ADA code. When you book property direct by phone, we can explain exactly what is in a room as not all of our ADA rooms have the same features. Please accept our sincere apologies . We always strive for each guest experience to be wonderful, and we know that we failed you.

"Sorry BW, you don't live up to the name."

1
Packardwife, Coupeville, Washington 27/09/2021

I've never written a bad review of a Best Western before, but that changes here. This hotel gets over $100 more per night than any other, and for what? Breakfast not included. "Modern" design that is not functional, and may even be dangerous. The feet on the bed stick out beyond the mattress, and there's no way to avoid barking toes, shins or knees. The bathroom door creeps closed after entry. The bathroom floor is very slippery. Annoyances: the hair dryer is extremely heavy and noisy, the TV has closed captioning on ever channel, which requires 7 clicks to remove EVERY time the channel is changed, and the lighting is poor. I couldn't see to put on my makeup, either at the sink, or the mirror on the wall. Positives: Best shower in 2 weeks of traveling, plenty of desk room with comfy chair, large and well lighted parking, beautiful view from restaurant.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Packardwife, We sincerely thank you for your feedback and hope we can someday make it up to you. First, let us say how happy we are that you found we had the best shower in your two weeks of traveling, roominess for a desk and comfy chair and, of course, lovely river views throughout the property. We apologize the bathroom door needed repair and the closed captions were difficult to remove from the TV. We wish we had the opportunity to correct some of these disappointments before you left, but are glad you brought them to our attention. We are doing our best to offer the high level of service we did pre-pandemic, though are experiencing very high demand and continue to be short-staffed. We thank you for visiting.

"Disappointed in Hood River"

1
cdeherrera, Chandler, Arizona 26/09/2021

This Best Western looks great and it is presented nicely on the website. Although the area is beautiful the property is not well maintained and the place is understaffed. So at $350 a night this Best Western is not worth visiting. The staff is nice but busy so you won't get any personalized service. Stay at a small hotel down the street and save yourself the couple hundred dollars a night for more activities or nicer dinners.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear cdeherrera, Thank you for your feedback and for visiting us. You are correct to note we are understaffed, sadly, like just about all restaurants and hotels in our area. Not only that, we're experiencing very high demand and are doing our best to offer the high level of service we did pre-pandemic. We are glad you enjoyed the beauty of our area.

"Take the Plus Away from Best Western Plus in Hood River"

1
lorid678, Longview, United States 25/09/2021

My wife and I just returned home after a two night stay in the Best Western Plus in Hood River. For the past six years we pick up wine at our favorite Gorge winery four times a year and always stay at the Best Western Plus. We swim laps in the outdoor pool and we've never had a bad meal when we eat there. On this occasion we enjoyed the majestic hills, beautiful Columbia River, and terrific weather. Our stay at the facility wasn't quite so nice. Thursday morning we went to lap swim at 6 a.m. and found a filthy pool. I pulled out a hairball the size of a softball, and the bottom of the pool was full of dirt and dead bugs. I will say on Friday morning, the pool was spotlessly clean. (I'm surprised management hasn't invested in a robot vacuum that can scour the pool nightly when patrons aren't allowed in the pool) We ate dinner at the restaurant Thursday night. We were seated at 5:50 p.m. Our server took our order, but didn't write it down on a pad. After sitting one hour, we hailed the server down and inquired about our dinner. She told us the restaurant and kitchen were understaffed and that she was now forced to buss tables and serve food. She checked on our order and informed us that our order was the next one coming up. 30 minutes later, 7:25. we were served food. I wouldn't have given our server a tip, but my wife felt sorry for her and gave her a 20% tip. No complimentary breakfast as we have gotten in years past. Yogurt and granola or two boiled eggs and a stale muffin. Water and coffee were offered. We never got room service for two days. No fresh towels, no one to empty the trash. Spiders occupied not only our deck, but the room on the inside of our sliding glass door. We couldn't help but feel sorry for the patron who wanted to sleep in Friday morning. At 8:15 a.m. a very loud lawn mower came roaring by the front of every room facing the river. I'm stunned that management is so insensitive to have allowed this behavior. Why not wait until check out time to mow the lawn? Our stay wasn't all bad. The chef made two marvelous dinners and the facility offers a complimentary newspaper at the front desk. Management at this facility will undoubtedly blame the terrible service on Covid; however, it appears this facility is still profitable and can afford to hire more help. I couldn't help but notice that the parking lot was nearly full, and for the two days we spent there, we dropped over $600. Best Western Corporate might consider taking the "Plus" away from this facility. It's barely mediocre.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear lorid678, We thank you for being a regular guest of ours and are glad to hear that you enjoyed a few things about your stay. Our deep apologies that this most recent experience was not up to our usual high standards of service. We are experiencing high demand and still recovering from the pandemic. Like most businesses in our industry, we continue to be short-staffed in most departments. We hope you'll consider giving us another try at a future date. In the meantime, we promise we will continue to work hard for our guests.

"OVERPRICED! River View NICE! Room Condition MEH"

2
User 21/09/2021

Annual outing for my wife's birthday, so paying more than $350/night for a room is OK, but I expected a $350/night room. This room/service/location was not worth even $250. The view from the room was nice, but facility maintenance and breakfast were subpar at this price range. Repairs in the bathroom were terrible - the caulking for the shower glass was unprofessionally done & the 2 toilet paper holders were loose - And one was installed upside down. Our little deck & deck furniture was dirty so we had to clean it before using it. The property just seemed worn out and improperly maintained. Breakfast was "Grab and Go" with 4 options - a plastic bowl of yogurt with fruit and granola, a different bowl of yogurt, a cinnamon roll, or $5 off your breakfast at their restaurant. All of this for just a bit more than $350 dollars a night. I've actually had better rooms and breakfast for about $125 a night. Very disheartening.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
We appreciate your feedback. Our room prices are based on demand for specific dates. Currently we are experiencing very high demand despite staffing shortages. If guests' travel dates are flexible, they may be surprised by rate differences between peak and non-peak times. The other issue is our property being short-staffed like nearly all hospitality businesses these days as we try to recover from the ongoing pandemic. Great service and high levels of maintenance have become more challenging. Your satisfaction is important to us as we strive to offer great experiences for our guests.

"Gorge-geous weekend"

4
TimothyC76, Portland, Oregon 19/09/2021

The best Western at Hood River was the perfect place to stay to take advantage of walking along the Columbia River and riding our bikes on the historic Columbia highway. The bike ride was phenomenal with stunning views. There was also a well done exhibit at the start of the ride to give you some history of the old highway.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear TimothyC76, We're happy to hear you enjoyed your stay with us and your visit to the area. Thank you for taking the time to submit a review. We hope you'll be back soon!

"Amazing Place to stay!"

5
SandyMyBella, Harrison, Idaho 10/09/2021

What an amazing Best Western! We had apet friendly room which had a sliding glass door out to a patio with a huge grassed area! The view was amazing overlooking the Columbia River. Although I didn't get a sunset, I did get a wonderful sunrise. I would have stayed longer had I known how amazing it was! I'll be back!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear SandyMyBella, We're thrilled to hear your enthusiasm about your stay. Thank you for taking the time to submit a review. We look forward to welcoming you back!

"22 year wedding anniversary"

2
User 06/09/2021

-advertised complimentary breakfast was a $5 coupon or a grab an go item -Advertised Lounge (closed) -Front Desk staff seemed irritable and or overworked. -Called for a wine opener they said “come down to the front desk and get it” -paid $400+ per night for 2 nights -Resturant staff were all kind accommodating and hard working.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear jasonsegui77, Thank you for staying with us for your anniversary. We thank you for recognizing our kind and hard-working staff. Most of the items noted can be explained by continuing challenges resulting from the public health crisis. The past year-and-a-half has taken a severe toll on our industry. We are now experiencing very high demand despite staffing shortages. We continue to do everything we can to exceed guests' expectations despite these realities. We hope you'll consider staying with us when times are more normal.

"Beautiful facilities right on Columbia River"

5
User 05/09/2021

This Best Western has the best amenities and gorgeous view of the Columbia River. The rooms are clean and quiet, the restaurant offers great tasting food. There's a bar and swimming pool. We brought our small dog and he enjoy the daily walks along the shoreline path. This will be our destination when we return to Oregon!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear KateMac64, We very much appreciate you submitting a review and sharing your experience. Thank you for your high recommendation and mentioning many of our amenities you enjoyed. We look forward to welcoming you back!

"Great View of the River"

5
PDXgrrrrl, Portland, Oregon 04/09/2021

Wonderful overnight stay at this hotel. I rode the Columbia Highway bike trail 2 days in a row. Nice big room ( with room for my bike). Quiet and great river views from the balcony. I swam in the pool and had dinner at Riverside.In the morning the grab and go breakfast sandwich and coffee was lovely on my balcony. Great overnight trip from Portland.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear PDXgrrrrl, We are so happy to hear you enjoyed your stay with us, and visit to the area. Thank you for your kind comments and high recommendation. We hope you can visit us again!

"Great View and nice rooms"

4
ka4lhs, Tucson, Arizona 02/09/2021

The road noise from bridge and interstate is a bit loud. Better is low numbers on East wing. The food was excellent and service was very good. Easy hotel access from road and all services are right there. Riverside has a wonderful breakfast.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ka4lhs, Thank your for your compliments about Riverside's breakfast and food service. We appreciate you sharing info about our easy access, nearby services and quieter rooms, as well. We hope you can visit again!

"Stay here for a beautiful river view and good restaurant"

4
owings, Washington DC, District of Columbia 01/09/2021

Nice place to stay in Hood river Oregon. I had a one king and one queen suite on the 3rd floor. The room was outdated but had a nice view from the balcony. Noise from the nearby highway and bridge is loud. The water pressure was great in the shower. The hotel restaurant is really good. We had breakfast and dinner there during our stay. At check in we received a $5 off coupon per person for breakfast or you could use it for a free grab and go breakfast. There was no charge for parking. I would stay here again.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear owings, Thank you for submitting a review and sharing your experience. We're so happy to hear you enjoyed our onsite restaurant, Riverside. Thanks also for sharing other experiences. We hope your travels will bring you back for another visit someday.

"Fabulous location!"

4
lizlubee, Newburyport, Massachusetts 01/09/2021

We recently stayed in an executive riverview king room and it was just as described - a great riverside location (with wonderful view) and small balcony. The room was clean and perhaps a bit on the small side, but certainly adequate for our 1 night stay. It was also quiet with a comfortable bed. The only glitch we experienced was on the day we left all the ice makers in our building were either shut off or not working. The front desk supplied us with some ice after we reported the problem. One of the nicest Best Westerns we've stayed at!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear lizlubee, Thank you so much for sharing that our property is one of the nicest Best Westerns you've stayed at. We appreciated your review, including comments about our riverside location, views and cleanliness. Thank you for choosing the Inn. We hope you'll be able to return some day.

"Nice location"

4
User 28/08/2021

The location is great and the room was nice. Our only issue was the walls are thin and we could hear our neighbors having a conversation about shoes and the dresses they were going to wear to a wedding the next day, as if we were in the room with them.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Ashivley1, We are glad to hear you enjoyed your room and our location. We apologize that noise traveled from the neighboring room. We promise to follow up on the issue to see if something could be done in the future.

"Wonderful stay"

5
User 22/08/2021

The Best Western Hood River had friendly staff, excellent food, and a beautiful view. We really enjoyed our stay. We were able to enjoy our coffee (and wine) on the balcony, overlooking the river. We took walks along the waterfront.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Denise F, We are happy to hear you enjoyed your stay. Thank you for submitting your review and for your comments on our friendly staff, beautiful views and excellent food. We hope you can visit again someday.

"Great Views!"

4
Racer70, Ohio 21/08/2021

My daughter and I stayed at the BW Hood River on August 16, 2021. We stayed in room #381, which was a river view. The room was a 2 queen room with a vaulted ceiling, a mini fridge and microwave. The beds were very comfortable and the bathroom was very large and clean. Due to Covid, the hotel wasn't offering traditional complimentary hot breakfasts. They gave you a voucher for $5 off per guest for breakfast in the restaurant or you could get either 2 boiled eggs, muffin & fruit or a large cinnamon roll. Of course the best feature of this room was the great view of the Columbia River and surrounding gorge area. I drank lots of coffee on the balcony while enjoying the views and boats, barges and wind surfers on the river. I did use the very nice outdoor pool and hot tub. The pool was heated and very nice. This hotel is a large convention style hotel with many different wings and lots of people. They also have lots of amenities, although due to Covid, some were not used. The hotel shares a parking lot with a small strip center, McDonalds, Starbucks and a gas station, so parking can be a little congested. The hotel is in a great location next to the Columbia River, the Gorge and downtown Hood River. I recommend it to anyone who wants a nice, clean hotel with a pool and who wants to be centrally located.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Racer70, Thank you for your recommendation and details about your stay. We appreciated hearing the beds were comfortable and that you enjoyed our shoreline pool and hot tub. We hope your travels will bring you back someday.

"Perfect location"

5
Mmonkman, Pendleton, Oregon 09/08/2021

This hotel is clean and comfortable. The view from the river facing rooms is beautiful. The restaurant on site is very good and downtown Hood River is not far at all. It's fun to watch the wind surfers from the room.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mmonkman, Thank you for your kind comments and high marks across the board. We hope you can visit us again!

"Great stay!"

4
klmosholder, Troy, Ohio, United States 09/08/2021

The best thing about this hotel is its location and view right on the Columbia River. The rooms were ok, could use some updating. The air conditioner had trouble keeping our room cool enough and it wasn't overly warm outside. The breakfast was a grab and go but ok. I'd stay again. No real problems during our stay. The grounds were nice.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear klmosholder, Thanks for your compliments on our location, views and grounds. We hope you enjoyed your visit to Hood River!

"Can't beat the location!"

4
spay_your_pet2, California 06/08/2021

This was a welcome respite after a long day of driving. Spectacular location and view (albeit no view from our room, to be clear). Good pool/hot tub area. Discounted gourmet breakfast in lovely outdoor setting with view. Our room was on the bottom floor of the west wing, and not much light. For the type of property, I would've liked to see a more cohesive decor/furniture integration and color-coordination. The art on the walls was kinda odd for a hotel. None of the colors in the bathroom went with each other or the artwork.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear spay_your_pet2, We are happy to hear you enjoyed our location, views, and breakfast on our dining deck. We have a wide range of room types and pricing. If using online travel sites, please be aware that discounted rates are often tied to specific room inventory or restrictions. We recommend calling our reservations line directly for the broadest selection of room types and prices, or booking through bestwestern.com. We hope you can visit again!

"Somehow we got our dates mixed up and arrived here..."

5
RockyRaccoon, Atlanta, GA 03/08/2021

...a day BEFORE we were supposed to. The hotel quickly worked with us to get us a room. Smooth transition. The staff was very friendly and helpful. Rooms are clean. In fact, the entire property is that way. You simply can't beat the location. It's about a mile to downtown and is very walkable. My wife and I did that several times. Plus, it's right on the Columbia. So nice to wake up in the morning, open the shades, and see that beautiful water rolling by. The restaurant is terrific. Plenty to choose from and everything we had was excellent. Again, you've got that view! We really appreciated the free grab-n-go breakfast. There's a choice of three things each day. If you ever find yourself in Hood River, THIS is the place to stay.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear RockyRaccoon, Thank you so much for your stellar review. We're happy we were able to accommodate your early arrival. It's great to hear your enjoyed our location, walking to downtown, and the included grab-n-go breakfast. We hope you'll be able to visit us again in the future.

"River suite room"

2
RachelV541, Lincoln City, OR, United States 01/08/2021

The hotel has gone downhill. In desperate need of a make over. Arrived before check in time and asked for a curtesy call when room would be ready. They refused and informed me that i needed to keep contacting them. Front desk also informed me that how would she know when my room is ready. All other hotels offer this without asking let alone refusing. Spoke with manager who was very rude and told me they were doing the best they could. We have stayed here on several occasions in a particular suite that we like for the view and location. One of the bathrooms had no hot water and bathroom light did not work there was bird poop every where on the deck and all over top railing some of it old some new. I am talking lots of poop. We stayed at best western Orifino on the same trip two nights in the clearwater suite. They confirm your phone number to call when room is ready. Excellent staff and clean well cared for hotel. Maybe send manager there to learn customer service. The room we always get in hood river is $ 540.00 a night surely for this price they could do better. Did not report room issues with staff or management for the way I was greeted. Will not ever stay here again. Had dinner witch was good but ac not working or turned off way to hot for a nice meal. One winter we stayed in the same sweet and the heat did not work it snowed 12 inches that night. staff could not fix all we had was the gas fireplace in the front room. They used to give a free breakfast now just $ 10.00 off for two people. We are gold members with best western and stay at many. Will be staying at another in Juneau Alaska in anther month. Customer service customer service customer service !

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear RachelV541, Thank you for sharing your experience. We continue to recover from the pandemic. Although travel interest is up, employment is not. Seeking more and better help is our primary focus, second only to providing our guests with the best experience possible. We apologize that a number of things were not up to our usual standards. We hope someday we can welcome you again when we are firing on all cylinders. Our gratitude to you for your patience.

"Great Stay for our Daughters wedding"

4
329NancyH329, Cedar Rapids, Iowa 29/07/2021

Staff is excellent. The front desk and events coordinator and restaurant manager and restaurant/banquet staff were all very friendly helpful and did a good job. Rooms were clean, food was great, the overall hotel is due for some updating. The views and location are amazing.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 329NancyH329, Thank you so much for choosing our property for your wedding events. We appreciate you sharing the great job done by our friendly staff. We hope to see you again soon!

"Exceptional service and food"

5
User 26/07/2021

This Best Western Plus was exceptional. The service was great. The fitness center was actually a fitness center with weight machines, hand weights and aerobic machines. The pool and the hot tub were both well maintained and clean. The restaurant on the premises was very good with great food and excellent service. My only criticism is that you could not make reservations for the restaurant which resulted in excessive wait times.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear suzanne s, We are delighted to hear your experience was exceptional, including our service, onsite restaurant and other amenities. Thank you for taking the time to submit a review. We hope you can visit again!

"Great place to stay in H ood River!!"

5
teri1352, Portland, Oregon 25/07/2021

I would stay here again when in the area. It would be great to see the return of their Happy Hour as it is the best in Oregon, basically. Hope to see it again soon! It was a little spendy for only one night but the view form the restaurant is great and it is close to all things to do in the gorge at Hood River.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear teri1352, Thank you for your kind review. We are glad you appreciated the views and location at our property. We are known for our amazing Happy Hour and hope we can bring it back when we are fully staffed. We hope you can return!

"Great view"

5
User 25/07/2021

Great location right on the river. View from room was beautiful. We used pool one day which was nice and overlooks the river. Ate at the restaurant on site which was fantastic. Only complaint is the sliding door onto balcony was impossible to slide open. My husband had to practically lift it to move. Also room only had 2 sets of towels and there were 4 of us. Delivered more towels but no washcloths. Requested them at front desk and never received. Overall though I would stay here again.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Branlaur, Thank you for your kind review. We are happy to hear you enjoyed or riverfront location with views, shoreline pool, and onsite restaurant. We appreciate your feedback on the towels miscommunication. I will follow up on that, and we hope to welcome you back again!

"Hood River Leisure Trip"

5
dougktoye, Portland, Oregon 24/07/2021

Great place. Only familiar with east wing. Top floor are executive rooms with balconies on river side. 2nd floor has standard king and queens with no balconies on river side. Bottom floor has standard kings and queens with sliding glass door on river side and are dog friendly. Restaurant is exceptional with indoor and outdoor dining. The whole facility has a resort feel to it.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dougktoye, We appreciate your review and providing descriptions of our East Wing accommodations. We are pleased you find our onsite restaurant, Riverside, exceptional! We hope you can visit again soon!

"Poor customer service for the price"

2
thorthethundergo1, Decatur, Georgia 21/07/2021

Nice pool experience. Good proximity for Gorge touring. Rude check-in clerk. Must actively request basic room cleaning early in morning if staying multiple days. Repair crew left dangerous screws on carpet. Have stayed at this location several times in past. Value not what it used to be.

"Quite a Noisy Vacation"

2
Mylene T, North Richland Hills 13/07/2021

I'm not sure I would stay here again. The highway noise was so loud that it wasn't a peaceful vacation. The waiter at the restaurant told us there was nuclear waste in the river. Lounge/bar didn't have a bartender so we weren't able to watch the soccer game and have a drink. A/C wasn't cooling and we were quite warm. There was a beautiful view and we spent a bit extra for the balcony room. Definitely not worth the money. The area is so pretty, but wish our stay was better.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mylene T, We are sorry to hear your stay didn't exceed your expectations. We always hope to exceed expectations, not fall short as we did with you. We have numerous room types and some room locations are more quiet. Hood River is a great spot any time of year, so just know that non-peak will offer more selection and value for your dollar. We hope you can visit again someday.

"Great location & hotel, but no continental breakfast when COVID is all lifted was disappointing"

4
BlueeyesSalem, Salem, Oregon 13/07/2021

The hotel, staff and the view and proximity to the waterfront activities via a pathway were awesome.....no issues except the food really & the price was pretty spendy (over $340/night on the weekends). COVID restrictions are lifted, yet, they're not offering any nightly discount for no continental breakfast..you get a choice of $5 off in the restaurant or you can get one item grab & go - a small yogurt w/granola (they ring it up at $10 each, but yet only give you $5 for the dine in discount-ridiculous)...they should go back to normal or offer more of a discount in the restaurant! The bathroom to the pool was locked as well-so, kids peeing in the pool! Gross.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear BlueeyesSalem, Thank you so much for submitting a review and for being a repeat guest. We are happy to hear many things about your stay were "awesome," including our property, staff, and location. We thank you for your understanding about the changes we've made as a result of the pandemic. With travel extremely low for nearly a year, we're now experiencing the aftermath --- high pent-up demand from visitors and staffing challenges due to the labor shortages affecting our industry. We hope things are more normal soon. Thank you for joining us and we hope you can visit again!

"Great location - horrible front desk staff"

3
David60878, Seattle, Washington 11/07/2021

Overly process-orientated desk staff lacked customer service skills and knowledge to warrant a more charitable review. (Whoever developed the staff training plan really s*** the bed). View from the pool is fantastic. Your kids will probably give this place a 5 out of 5--mine do. And the public path along the water is very pleasant. Room is about as expected. I'd probably stay here again if given evidence that hotel management was somehow improving. (If they read this, I'm sure they'll blame something like a labor shortage. Whatever?! Figure it out.) We paid $188 base rate for ground floor no view for mid-week days 7/6/21 to 7/9/21. Ground-floor was the only rate available, since everything else was sold out. Room and amenities were worth it. We stayed at Best Western in Hood River a week after all of the local COVID restrictions were lifted. We're still feeling very grateful to be out of the house. The location of this hotel is very nice. The view of Columbia River and landforms on the Washington side are stunning. Family-friendly pool, two hot tubs, and adequate weight room we're all very pleasant amenities. Walking path on the Riverside of the property provides a scenic place to stretch your legs. Nearby Starbucks and gas station add to the convenience of this place. The hotel is adequately maintained, but this is highly subjective. For example, water stained carpet in the gym space doesn't bother me at all. I also don't care if the paint in the room is less than flawless. But I do care about the quality of the things that don't cost anything: good service, accurate information, and knowledgeable staff. Unless there are service changes from when we stayed, don't expect anyone to change your sheets, or make your bed, or give you a new dry towels during maid service. Our room got to the point where we had three garbage cans overfilled with food waste and diapers. We also ran out of toilet paper. As I was returning the keys at checkout, I saw a sticker on the key envelope indicating the lack of maid service and how to go about getting the room serviced if needed. It would have been more helpful if the front desk staff had taking a moment to explain the level of service that was to be provided instead of relying on us to read the pamphlet they handed out. The 3 out of 5 rating comes down to poor hoteling skills of staff, who seemed to be constrained by bizarre processes. I'm trying to decide which of the front desk staff were the most unhelpful.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear David60878, We are very grateful that there were numerous things you appreciated about our property -- especially the pool, hot tub and fitness facility. On behalf of our entire staff, our sincere apologies that we fell short on front desk and housekeeping service. We've been impacted greatly by low staffing levels during the pandemic –- at least 50% of our employees are new. Your satisfaction is important to us and we will be using your feedback to improve in hopes we can offer a better experience in the future. We hope you'll visit again someday, and thank you for the feedback.

"A must stay while in Hood River"

5
brianus2021, West Linn, Oregon 07/07/2021

This is the best place you can stay in Hood River. The setting is stunning; the restaurant is very good with beautiful ambiance right on the river and a very good chef. The double queen room river view room is very nice, roomy and quiet. This hotel isn't inexpensive, especially during holidays, but it is worth it!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear brianus2021, We very much appreciate your high recommendation! Thank you for mentioning our stunning setting and our great restaurant, Riverside. We are happy to hear you enjoyed your stay and hope you can visit us again.

"Best hotel to stay in Hood River"

5
910daphnew, Oregon City, Oregon 06/07/2021

The moment you walk in the front door of the hotel, you will feel the pride of this hotel's local ownership. The hallways are graced with art. The bar and dining room are inviting places to hang out with awesome river views. This hotel continues to upgrade the visitor experience. Since we were here last time, the patios have been greatly expanded and enhanced with lighting and comfy modern furniture. Perfect location to see the fireworks over the river on the 4th of July.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 910daphnew, Thanks so much for your enthusiastic review -- we appreciate you taking the time to submit it! We're happy you like our patio additions and the care we take of the property. We look forward to your next visit!

"We will be back!"

5
TheMrs0724, Vancouver, Washington 05/07/2021

My husband and I just wanted a weekend getaway and I found this gem online. The staff is so nice and the hotel is very wonderful. The rooms were comfortable, but it did seem like the table and chairs were an afterthought because they seemed a little big and blocked the entrance to the balcony. We actually spent most of our time on the balcony overlooking the river enjoying the view. There are a few convenient stores nearby to pick up some drinks and snacks. They do give you a voucher for $5 off breakfast in the restaurant, which by the way the food is delicious, or you can use it for a few grab and go items. The room was very clean and the beds were comfortable. I enjoyed the bathtub and the shower pressure was great as well. My husband wants me to book the room again!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear TheMrs0724, Thank you so much for sharing your experience. We are happy to hear you enjoyed our nice staff, comfortable rooms and balcony. We hope you can visit again, and know that Hood River is a great destination any time of year.

"Dated but has a good pool area"

3
User 05/07/2021

We found ourselves in Hood River on a road trip and needed to stay an extra day. Our initial room wasn't available so we were assigned a lower level room, which I later noted had mold growing on the ceiling... at 9 pm we moved rooms to one that had just become available with a last minute cancellation, I am not sure if this was true or they just wanted to give us the worst room for an expensive rate because we needed another night at the hotel. The pool area is nice but the pool seemed very dirty this time, the water wasn't clear. The breakfast options were decent but this hotel is in need of some room updates and more cleanliness in the rooms (I found old garbage from another customer).

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear baranrachel, We are sorry to hear you had to unexpectedly extend your stay. This is our peak season and it's fortunate you were able to stay one more night. However we're sorry to hear of the issues in the room for this unplanned stay. We thank you for visiting and wish you happy travels.

"Excellent place to stay while in Hood River"

5
User 03/07/2021

From check in to dining to having to book an extra night at the last minute due to flight cancellation the staff here goes above and beyond! The Riverside Restaurant is fabulous both food and views on the river. Best place to stay!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Christine B, We are so happy to hear your experience was top-notch. We are pleased you were able to extend your stay and hope you can visit again.

"Nice location, mediocre hotel"

3
SonyaS936, Boston, Massachusetts 30/06/2021

The location of this hotel is really great. But is right in the Hood River and absolutely beautiful. For the price, the hotel needs an update. Our room was smelly. We requested a change, which was accommodated but the new room also had an odor. The pool is very small. The website photos are very misleading. The staff was not very friendly.

"All about the location"

4
VNORVI, San Francisco, California 29/06/2021

The location is spectacular. There is only a bike trail between the river snd the hotel. Definitely pay for the river side rooms. The other side looks out on a parking lot and interstate. I suspect the noise is significant because the freeway is very close. Walkable to town on a trail, which is nice, (0.9 mikes). The rooms are clean and decent. It's obvious the building is quite old, and it somehow always feels cramped in the common areas. 60s architecture. The way things are these days you don't interact with the staff much, but they seemed nice if a little frazzled.

"What a gem right on the River"

5
Markobrown, Lacey, Washington 16/06/2021

First time we've stayed at this property and it's absolutely wonderful. We had a second floor Riverview room with spectacular views of the Columbia river and parts of the Columbia River Gorge. Our room was large, well appointed, very clean and as I said came with a magnificent view. The complementary morning breakfast was good and the staff very friendly and helpful and in fact upon checking in they gave us an upgrade for which we are most grateful. The outdoor pool is great and right on the rivers edge and the next time we overnight in Hood River this is the only place will stay. We had lunch in White Salmon, just across the river, hit downtown hood river which is a great little town full of wonderful shops and restaurants. And we did a great bike ride on an old Road that snail trail from downtown hood river to Mosier, about 10 miles round trip. Hood River is amazing and this property is a wonderful place to home base for a few days.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Markobrown, What joy to hear that you had an amazing visit to the area. We are honored to have been a part of it, and thank you for sharing so many points of satisfaction, from the property's views , friendly staff, and shoreline pool. We hope you can visit again.

"tried to make a reservation"

1
KanesP, Seattle, Washington 15/06/2021

well I called to try to make a reservation but was not able to get my questions answered about the rooms. the women was rude and short with me and asked me to call back when I was more prepared! I will call a different hotel that can actually help me.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Lynley3, We are sorry to hear you felt your questions weren't answered. We have been super busy at the reservations desk and front desk, so I'm sure that our limited staff and busy phone lines played into this scenario. You will find when you come to Hood River that, like many resort areas, most hotels and restaurants are currently short staffed. We thank you for your understanding.

"Blown away by this Best Western!"

5
User 13/06/2021

The pictures looked nice but we were skeptical going into our stay because I've never been a fan of Best Western hotels. But this hotel was AMAZING! It way surpassed our expectations. We had a gorgeous view of the river, the hotel was SUPER nice and clean, and the food at the restaurant was the best we've had this trip. We will definitely come back!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Lynley3, Thank you for your enthusiastic review. We are always pleased when we exceed expectations. We look forward to welcoming you back.

"Good location"

4
pjcharles, Atlanta, Georgia 05/06/2021

The property is along the columbia River and we paid for a room on the river. The view was good - hampered somewhat by bushes. The customer service and food at the hotel was far above average. The bedroom was comfortable, and the kitchen area was adequate.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear pjcharles, Thank you for staying with us, and for submitting a review. We are happy to hear you found the customer service far above average and accommodations comfortable. We wish you happy travels and hope you can visit again someday.

"Dissatisfied- rude staff"

2
User 04/06/2021

We had a ground rm. MGR called us at 620pm with a noise complaint. Our 1yr and 4yr kids were too loud. It was pouring rain and we choose to eat in the room which had a full kitchen. He said well please ask your kids to be quite. We put the 4yr old in front of the iPad and tried to keep the 1 yr old quite while cleaning up. He called again at 7 pm. Another noise complaint. We said what we had done since the last call. We asked what time quite hours were and he said 10. He then Compared our kids to barking dogs and a loud tv. And we said they both go to bed soon. He Said that was probably for the best. We felt so uncomfortable. I called his manager who called me back the next Monday. He was apologetic and asked if he could give us a free night To come back. I said no because we were moving out of state. He said he would look into another BW at our new home location and get back to me with something he could do for us. Never heard back. The hotel was clean and a great location.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear tleppa2021, We want you to know we haven't forgotten about you. All Best Westerns are independently owned and operated so we must reach out to other properties to inquire about this favor. We will be in touch as soon as we have something for you.

"Generally great...."

4
User 02/06/2021

Generally great, but I had to book on short notice and was absolutely extorted by the calendar and lack of space. Next time I'll stay down the road in The Dalles. But the restaurant was great, staff was awesome and the bedding was as comfy as the Davenport in Spokane .

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear James M, Thank you for staying with us. We have been very busy, likely due to pent-up demand after a year of very low travel. We are happy to hear you were able to get a room on short notice. We are happy to hear there were some plusses.

"Beautiful but unreliable reservations"

3
User 30/05/2021

Beautiful and pet friendly, but they changed my reservation the day before I was to arrive. From a room with two queen beds to a room with one bed. Not great for friends traveling together. So my friend decided not to come. Sad.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mcdamit, We are sorry if that happened. It's very rare occurrence. It would be helpful if you gave us a call so we can find out how this happened and hopefully avoid a future occurence. Thank you for the feedback.

"Great view horrible room"

2
User 26/05/2021

At first when we got there we thought we were going to love it the view was beautiful the room looked nice it wasn't till we went to go lock our door and go to bed that changed our minds. Our door didn't lock at all all we had was a chain then our bed didn't have a box spring it was just the mattress laying on bed frame it was very uncomfortable and the two nights we stayed we woke up sore and slept horrible. Definitely would not want to stay there again unless it was the last resort.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear X2056FLhannahm, Thank you for taking the time to write. We are very sorry to hear the door lock was not functioning properly. It's very surprising to hear and we hope you reported this issues to the front desk right away. All our room locks are high quality Kaba Ilco card locks with built-in dead bolts and should always operate. Our heartfelt apology that yours did not. Our beds are only two years old. We receive many compliments and rarely receive complaints about their quality. We understand this is an individual preference. We appreciate your feedback and wish you the best.

"A Great Hotel"

5
sandrakmarcus1, Irvine, California 26/05/2021

This hotel is well designed with its 2 wings that connect to the lobby & restaurant. Dinner was excellent with many vegan options and great service! All the staff were friendly & efficient! Would wholeheartedly recommend staying here!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear sandrakmarcus1, We are so pleased to hear you enjoyed your experience and you highly recommend our accommodations. Thank you for mentioning the great dinner you enjoyed, and our friendly, efficient staff. We hope you can visit again!

"Beautiful view Columbia River from our room!"

5
ninaedmiston, Greensboro, Georgia 25/05/2021

We enjoyed our stay at Best Western Hood River Inn. Our room overlooked the Columbia River. The staff was very friendly and accommodating. We had a fantastic breakfast - nice selection and pretty presentation. We will stay here gain!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ninaedmiston, Thank you for submitting a review and sharing they highlights of your visit. We are happy to hear you enjoyed breakfast at Riverside, and that you'll be returning.

"Excellent location, view and restaurant"

5
JRDEagan_Minnesota, Eagan, Minnesota 25/05/2021

We recently spent two nights here and were quite pleased. The room was clean and spacious. I would spend the extra dollars to get a room with a view of the river. There is a walking path behind the hotel that goes quite a ways along the river. You get a voucher for either a large grab and go breakfast sandwich, or $5.00 off per person in the restaurant. We ate dinner in their restaurant as well. My wife really liked the Impossible Bolognese, and I had a decent burger. The staff was quite helpful.

"Best Western Hood River Inn is BACK!"

5
Desert_Searcher, Prineville, Oregon 24/05/2021

We were underwhelmed at our last visit to this property, but are very pleased to report that all services are back to full capacity. We love this place, and enjoyed our family visit. Love the pet friendly rooms. We'll definitely return soon!

"Waste of money food was mediocre prepare for hot rooms and cleaning your own room"

1
User 21/05/2021

Rooms are dated carpets dirty and were stretched so they didn't lay flat. Air conditioners broke. Didn't clean my room multiple times when asked with 24 hrs notice. Food was either cold and soggy or burnt all on the same plate. Way to expensive for such a short hotel.

"Riverside Accommodations"

5
Pioneer403990, MINNEAPOLIS 21/05/2021

This facility offers an amazing view of the river right outside your door with either a patio or a balcony. And it's conveniently located to many fun things to do around the area, like a trip to Mount Hood via the Fruit Loop.

"Beautiful room and great customer service"

5
SDfowergirl, San Diego, California 13/05/2021

The front desk staff was friendly and check-in quick and easy. Beautiful old school room but with all the modern amenities. Not the run of the mill Covid grab and go breakfast. We we treated right and will return.

"Location, location, location"

5
jkandre2016, Vancouver, Washington 06/05/2021

The Columbia River Gorge is beautiful and the hotel has an excellent location to appreciate that beauty. Close to downtown Hood River, hiking trails, wineries, this is a relaxing, lovely spot for a get away.

"Fabulous!!!!"

5
User 05/05/2021

This hotel is wonderful and the staff is even better! Great location on the river, walking distance to town and restaurants. The food was great! Overall wonderful experience! I would recommend this hotel to everyone.

"Spend the extra money for the river view! STELLAR property!"

5
Mer57maid, Murray, Utah 02/05/2021

We were delighted with this property as it was situated beautifully on the Columbia River across the bridge from Washington State! It was elegant, modern and very clean. Our rooms were spotless, comfortable and quiet. It felt like we were the only ones there! Hood River is the gem of the Columbia Gorge, nestled in a charming town you don't want to leave. Nohea at the front desk was awesome, as she changed our reservation to insure we were on the top floor, next to each other, and had that stunning river view. Wish we could have stayed longer! It is not cheap, but worth every penny!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mer57maid, We appreciate your kind review, and are thrilled you were delighted with our property, it's location, and service. Thank you for coming, and for sharing your experience. We hope you'll be able to visit us again!

"Super Nice Hotel, Beautiful Setting, Great Value"

5
Lisa M, Long Beach, California 01/05/2021

This hotel checks all the boxes, clean, well maintained, comfortable rooms, exceptional setting, pleasant employees, nice restaurant. Parking is convenient and free. Plenty of time for check out. Great Value! We always stay at this hotel when in town to visit family - and are never disappointed.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Lisa M, Thank you for staying with us, and for submitting a review. We are happy to hear we "checked all the boxes" for a clean, well-maintained, comfortable hotel with lots of perks and value. We appreciate you being a frequent guest, and look forward to welcoming you back!

"A favorite!"

5
mms805, Portland, Oregon 01/05/2021

We love this hotel. Beautiful view right on the river, great on site restaurant, clean, updated. Our room was a king suite with a big deck overlooking the river. There were lots of windows to let in light. Way more room than we needed but happy to have it.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mms805, Thanks for your enthusiastic review. We are pleased to hear you enjoyed the river views and our restaurant, Riverside. We hope you'll be able to visit again!

"Great view, VERY THIN WALLS"

2
calicpa, LA 29/04/2021

We got a river view room and the view was lovely. Unfortunately we had trouble sleeping every night (except one) due to the paper thin walls. At first we thought the three people in the next room were awful and noisy (they were) but as others came and went it became clear that we could hear every word of people speaking normally, and could easily tell what tv show they were watching. After complaining a second time, the front desk said they wouldn't book anyone in the room next to us for our remaining two nights. That lasted one day (hence our one good night of sleep).

"Noisy and Uncomfortable"

2
blondiepooh22, La Pine, Oregon 26/04/2021

Located by the toll bridge so you hear traffic all day long and way into the evening. Two beds: one of the queen beds was so concave and uncomfortable that hubby and I shared my queen--I was looking forward to lots of room. We also had a family with a rather rambunctious youngster upstairs who didn't go to bed until 11 p.m. or so. Won't go there again. Husband got up at 4:00 a.m. and went to the desk to complain about the horrible bed, they comped us $50 on a very expensive room. Won't go there again.

"Perfect weekend getaway"

5
Jason V, Atlanta, Georgia 26/04/2021

This hotel is perfectly located on the Columbia River, providing excellent access to the town of Hood River. The views are breathtaking and the on-site restaurant is top notch. If you're looking for a great place to stay during a weekend getaway, this is your spot.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jason V, We are so happy that your weekend getaway was "perfect." Thank you for submitting your review and for sharing that you enjoyed our restaurant, Riverside, and the views from our property. Safe travels and we hope you can visit again.

"Beautiful hotel on the Columbia"

5
User 21/04/2021

We have stayed at the BW Hood River multiple times. Beautiful location with great view of the river. Nice restaurant to stay on property and enjoy. Beautiful areas to travel to in a close distance. We will definitely stay again

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear duikerlisa, Thank you for sharing your experience, and for returning time and again. We appreciate hearing the things that make your stays enjoyable. We look forward to welcoming you back!

"My go to spot"

5
bunky2021, Wilsonville, Oregon 20/04/2021

I LOVE Best Western Hood River! Great views, amenities and customer service! I'd actually rather not review this hotel because I'd like to keep it a secret to those who don't know about it :) I come here from the mountain and enjoy the hot tub and pool. The guest are always alot of fun too, probably because they love being at this place too!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear bunky2021, We really appreciate you submitting a review even though you wanted to keep us a secret! Thank you for your enthusiasm and kind words about our property. We hope to see you again soon!

"Didn't live up to all the hype."

2
User 19/04/2021

River view is about all this place has going for it. Check in staff were rude and rushed us through. Very impersonal. We were celebrating a milestone wedding anniversary so we splurged on a suite. Sadly it did not live up to the rate we paid nor the hotels online pictures. We had a “private” patio but it ended up not being so private. Had random people sitting at the patio table multiple times. We were unable to enjoy the view because of this. Kitchen had been upgraded but the living room was terrible. Couch had rips and no life left for sitting. Sunk almost to the floor when sitting. Carpet was lifting and uneven throughout. I tripped multiple times. TV had wires and plugs just sitting on the ground next to it. Every lamp shade was riddled with stains. Lamps in living room worked but were broken. Bathroom and kitchen both had an ant problem. Bare minimum kitchen items so cooking a meal was difficult. Bed was extremely hard. The floor probably would have been softer. Second night the guests next to us had an extremely loud party. Music was so loud the walls were shaking. Called the front desk after enduring it past 11pm. Security was sent but they were allowed to continue even though the policies clearly state no parties or non guests allowed in the suites. We expected more out of Best Western, super disappointed with our stay. Hood River is a great little town to visit, just stay else where if you want friendly staff or a quality room!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Passport18485115616, On behalf of our entire team, I'd like to apologize for your disappointing experience. Your satisfaction is important to us and your feedback will help us implement improvements to ensure a better experience for guests in the future. Thank you for bringing to our attention a number of details to address immediately. We pride ourselves on our attention to detail and will be scheduling a training refresher for front desk staff. We can also consider adding signage that suite patios are for guests only. We understand that it's time to refresh our suites furnishings and have plans in the works. We regularly update sections of the hotel. There is no excuse for late night parties. We understand why your stay didn't live up to expectations. We continue to recover from the challenging past year of low travel and dining volume, lost staff, and unfortunately, project deferment. We are now experiencing unseasonably high demand on weekends and are doing everything we can to exceed guests' expectations. We hope you will consider staying with us again and that we can make it up to you by providing a superior experience.

"Spring Break"

5
Ancientwriter, Fairfield, California 10/04/2021

The hotel is beautiful! We stayed in the Riverside suites right on the river and it was breathtaking! Restaurant was great and family friendly. Two issues I had, in the reception area of our suites building, other guests left their food out on the table and it stayed there overnight all the way to checkout. That's nasty. Also, be prepared to leave at checkout because they will knock on the door to kick you out. With 3 small children, you better have your stuff together. Other than that, great hotel!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Ancientwriter, Thank you for sharing your experience about your stay in Riverside Suites. We appreciate your positive comments about your stay and our onsite restaurant, Riverside. We will strategize on ways to manage common space. We hope you'll be able to visit again someday!

"Older property, clean, awesome views."

5
TravelDoorsOut, Chicago, Illinois 06/04/2021

If you will stay here, you have to pay for the room with the river view. The balconies are super nice and its a beautiful scene. Hotel is definitely older, but its clean and well kept. Rooms have an electric fireplace. Clean, comfy, but old. Would stay again. The negatives is that we were here in COVID times, and not very covid friendly. The pool is outdoors, so gets very cold and packed. Breakfast was poor, customer service wasn't great at all.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear TravelDoorsOut, Thank you for submitting your review. We are pleased to hear you had a good stay and found our views beautiful and rooms clean and comfortable. We're happy you were able to visit and hope someday you can visit again.

"Scenic view, beautiful restaurant but simpler amenities "

4
cctravelblog, Cupertino, California 04/04/2021

Stayed for one night and lucky to get a river view room from a last minute cancellation. River view room tends to get quickly booked up. The on-site restaurant is beautiful. We went for complimentary grab and go breakfast in the morning and the menu was very simple. A hot sandwich and a piece of fruit only. Bottle water was provided during breakfast time only, if you want more at night the front desk will direct you to a vending machine. The view is fantastic facing the river and it's quiet at night. The only thing loud is the in room AC. There's in room coffee machine, fridge, microwave, iron board, umbrella and hair dryer.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear cctravelblog, Thank you for sharing your great experience — we are happy you were able to secure a river view room. We also appreciate hearing you enjoyed our restaurant, Riverside. We hope you can visit again someday!

"Great hotel!!"

5
nicoleannbarger, Portland, Oregon 01/04/2021

Our family had so much fun at this hotel and we'll definitely go back! The pool, hot tub and restaurant were in an outstanding location and the morning walk along the river was so beautiful. Highly recommend!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear nicoleannbarger, Thank you for visiting and for your high recommendation. We are happy to year your family enjoyed our shoreline pool, hot tub, waterfront path and restaurant. We look forward to your return!

"Not Covid-friendly"

1
User 27/03/2021

This hotel is not Covid-friendly. The pool area is crammed with people not observing social distancing or any other type of Covid guidelines. There is garbage and beer cans scattered all over their lawn. The pictures of the rooms are deceiving.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mollymM4621WT, Thank you for taking the time to write. We are sorry to hear our Covid-19 rules were not followed during your stay, and that other guests left garbage on the lawn. Like many hotels, we respectfully expect guests to self-police in the pool / hot tub areas according to our posted health and safety guidelines: social distancing, 50 in pool area at one time, 12 in pool at one time, one family in the hot tub at one time for 15 minutes. We've tried pool monitoring and unfortunately it causes issues between employees and guests. We've considered closing the area, but guests prefer the self-regulating option. We're sure it can be frustrating and will continue to discuss solutions. Hood River County continues to be considered “Lower Risk” according to the state which means 50% capacity in outdoor pools. Guests may familiarize themselves with State guidelines at this link: coronavirus.oregon.gov/Pages/living-with-covid-19.aspx

"Weekend with the Wife"

4
davecS4586KS, Roy, Washington 27/03/2021

Hotel was great. It is a little dated for the money value. The rooms have a nice view of the river. The parking was great with no worries of theft. The breakfast was fine but the menu needs more options towards the average family dinning options. The staff was great.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear davecS4586KS, Thank you for submitting your review and for the feedback. We are glad to hear the hotel, views and staff experience were "great." We hope you'll be able to visit again someday.

"Business seminar"

5
User 27/03/2021

We stayed here for a business seminar and I just have to say how amazing the hospitality crew in the banquet room were. Would like to give an extra thank you to Cher for going above and beyond. I would highly recommend people use this venue for other business events.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Dannielle0022, We appreciate your high recommendation for business events. We are happy to hear our crew provided outstanding hospitality during your seminar. Thank you for taking the time to write and we hope you can visit again!

"Just okay"

3
rachelm9072021, Meridian, Idaho 26/03/2021

Our TV was broken in our room. We called the front desk and they said they would have someone take care of it. We waited in our room for over an hour and then had to call the front desk again. Someone came up and eventually replaced the TV but didn't give us a remote (and there were no physical buttons on the TV), so we had to call a third time. This overall took about 2.5 - 3 hours to resolve, taking up most of our evening. Very disappointed. The bathroom was really nice, a big shower with lots of water pressure; however, the door in the shower is gaping from the other fixed pane of glass. Water leaked every where every time the shower was used. it's an engineering/product design/installation flaw that would be easy to fix by applying a seal strip there. The bathroom floor gets really, really, really slick when wet and is a major slip hazard, not to mention a mess to clean up. Due to COVID, the indoor fitness center pool and hot tub were closed but the outdoor heated pool and hot tub were open but limited to a max capacity. The hotel was completely full the night we stayed there. One big party was in the pool and hot tub all evening and again the next morning. The place was packed and over capacity. We never ended up being able to use them, which was one of the reasons I booked here. it would be nice if they took hints from some of the other hotels and did a reservation schedule for these amenities so ALL guests can use them instead of just the one big party that was in there all evening and all morning. Overall, the room was nice, the view was pretty but the broken and/or lack of use of amenities made it not worth the price.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear rachelm9072021, We are glad to hear you enjoyed your room and views, but are sorry to hear your stay was mixed. We apologize about the TV incident and the full pool and hot tub during your stay. We will discuss your suggestions as we get more accustomed to higher occupancies since the beginning of the pandemic.

"Nice view"

4
scottbaj, Warrenton, Oregon 25/03/2021

Nice view . Nice view from 1st floor room. Was relaxing and heard minor noise from nieghbor. The breakfast was average. Got the to go option. Brown bag. Breakfast sandwich ham eggs cheese the ham was so thin like paper

"Stay at Hood River Best Western"

5
grandpatom1431, Boise, Idaho 25/03/2021

the motel is really beautiful and well maintained. the staff does all they can to meet your needs. the pool area was great for the children and the adults. the breakfast was incredible! I highly recommend.

"Comfortable "

5
Salmonflies, Ucon, Idaho 22/03/2021

I stopped in for the night and I have to say I was extremely happy with my stay. The parking was good and the staff was very friendly and helpful. I will be staying here again next time I'm in town. The king suite was awesome

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Salmonflies, Thank you so much for submitting your kind review and for letting us and others know you were extremely happy with your stay. We look forward to welcoming you back!

"Best hotel in Hood River"

5
jfletcher2021, Bend, Oregon 22/03/2021

Great staff and amazing rooms with a view of the Columbia River. Highly recommended. The hotel was COVID safe and the staff did a great job checking everyone in safely and smoothly. Very accommodating of mountain bikers.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear jfletcher2021, We are delighted to hear you had a great stay and safe experience at our hotel. We also thank you for sharing that our property is very accommodating to mountain bikers. We hope you can visit again someday!

"Amazing service!"

5
User 14/03/2021

The service was phenomenal as was the food. Kate was our server and was attentive while giving us time to talk. Everyone was following covid guidelines and made me feel safe. Overall a great night out and we were very grateful for the evening!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear katiebR6350GN, Thank you for mentioning our service was phenomenal and that you enjoyed a great night out. We appreciate your support.

"EXCELLENT hotel."

5
891bjw, Dallas, Texas 12/03/2021

This is a very clean hotel...... impeccably clean. Every detail is taken care of from check-in to check out. Some rooms face the river and the restaurant does, too. You can buy a sno-park pass here. Breakfast, even though it was a grab and go, was healthy and tasty.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 891bjw, We appreciate your review and are pleased to hear everything met with your approval. We are especially happy you found our property "impeccably clean." We hope you can visit again sometime.

"Met My High Expectations"

5
User 08/03/2021

Friendly staff, easy check in/out, updated room with a riverfront view...what more could you ask for? Even though Covid restrictions were in place I could barely tell - they did such a great job making you feel at ease. The TV in the room has no source control/output option so we couldn't hook up our Firestick (important when you are spending more time than usual in the room due to quarantine). I thought the bed was comfy but my partner needed something more supportive (beds are so subjective...the bedding was fresh and clean - the rest is personal preference). Minor personal preferences aside our stay exceeded our expectations.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Amber V, We are thrilled to hear your stay exceeded your expectations. Thank you for submitting the details about our stay and the reasons your experience was so positive. We hope you can visit us again someday.

"Great property but customer service needs work"

3
User 28/02/2021

Overall, a great property but for this trip We mistakenly left behind items in our room as we were trying to get our kids out the door. We are 100% sure they were left in the room and we were told they were not turned in. This seems dubious, best western should have a policy regarding left behind items. I was told both times that I called to inquire that they would contact staff and get back to me but never heard back. I have stayed in many Bestern Westerns in the past and usually have terrific experiences. We take ownership for mistakenly leaving the items but I am disappointed that items aren't better looked after should you leave them in your room.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Kathryn P, We are glad to hear your enjoyed your visit but sorry to hear your frustration about your left item. We have a great track record for returning left items, and a lot of gratitude is extended to us. Good news! Although it took days to locate your item, it was found within laundry that came from the rooms. We do follow our Lost & Found policy, took the report, and generally don't report back until/unless it's found. With 194 guest rooms, this can take time. You should receive it soon. Kudos to our staff involved for finding your item.

"Love this quick getaway"

4
kdpranger13, Enumclaw, Washington 12/02/2021

I love staying here. Enjoy waking up with the Columbia river right in my face and a cup of coffee in my hand. Food & customer service has always been great! So many things to do, right at your fingertips.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear kdpranger13, We're really happy to hear our food and customer service have always been great during your visits. Thanks for submitting a review. We will look forward to welcoming you back soon!

"Amazing outdoor pool"

5
User 08/02/2021

The pool was why we came and it didn't disappoint! It was great during the day and was lit up at night, the kids loved this. The hot tub was twice the size of any other hot tub! It was nice being able to do a “normal” activity in this strange time we are in!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear heatherjunemoore, We're thrilled to hear you and your family enjoyed our shoreline pool and hot tub during our stay. Thank you for submitting your complimentary review. We hope you can all visit again!

"Hoid River stay for business trip"

5
prp246, Kennewick, Washington 04/02/2021

Business trip laayover. People very friendly and helpful. Room clean. Service great for being in these coviid shutdown times. Meals room service or pickup. Menu given at check in along with free item voucher. Grab and go or room service breskfast.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear prp246, Thanks for submitting your review. It's great to hear you had great service and a nice room. We hope you can return to visit someday!

"Excellent location, service & food"

5
Exploration295136, Portland, Oregon 30/01/2021

We had a great stay here. Cozy room with balcony overlooking the river, friendly service and a delicious warm breakfast even during these Covid times. I'll be back again soon & hope to use the pool and hot tub next time!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Exploration295136, We are delighted to hear you enjoyed your stay. Thank you for mentioning how you appreciated the cozy room, friendly service and breakfast from Riverside. We appreciate you submitting a review and we look forward to your return!

"Outstanding Covid Getaway Experience at this Family Owned Best Western"

5
lindaelliott50, Portland, Oregon 21/01/2021

The Hood River Inn has it all, especially during prolonged COVID boredom and isolation. The Inn sits on the banks of the Columbia River. 194 rooms with a variety of layouts. Comfy beds. Tasteful, updated rooms. EXCELLENT service from all staff. Riverside lap pool and spa were a big plus! The outstanding complimentary breakfast offered 5 hearty choices. I'll tell family and friends. And I'll be back!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear lindaelliott50, We are thrilled to hear your stay was outstanding! Thank you for sharing details about your experience and the many things you appreciated. We are especially happy you received excellent service, and that you will recommend us to family and friends. We look forward to welcoming you back!

"must stay"

5
RALPH D, Lakeside, Oregon 20/01/2021

We will stay here again, hopefully be able to spend time and explore the area. The first floor with the river right there was great. The hotel was covid-19 compliant, breakfast was fast and great, carry out or room service. I found the bed to be firm, firm but acceptable.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear RALPH D, Thank you for visiting and for taking the time to submit a review. We are happy to hear you found our hotel, breakfast, room service and Covid-19 compliance all great. We hope you can visit us and the area again soon!

"Relaxing River View"

5
dickdonna1119, Jerome, Idaho 17/01/2021

A welcomed view of the river helped us relax after a long travel day. Absolutely no complaints about this Hotel! The option of choosing from the restaurant menu was wonderful instead of the standard bagged breakfast.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dickdonna1119, We are delighted to hear you enjoyed your stay, full breakfast and river views. Thanks for taking the time to submit a review. We hope you can visit again on a future trip.

"Poorly Kept (Especially in Pet Rooms)"

2
ShortieSarah, Seattle, Washington 09/01/2021

I am over spending money at this place. The non-pet rooms may be nice, but the ones I've stayed in have had some serious issues. During my first stay, there was an ant infestation in the bathroom (I'm talking hundreds, not just a little ant trail). On my most recent trip, the vent was broken, there were finger prints left all over the bathroom, the screen to the sliding door was broken off and leaning against the door, and the shower head was literally just being held up by a block of wood with no moisture seal or anything. In addition to questionable cleanliness standards (which is a big deal in itself during a pandemic), there are also zero noise rules in the wing where they let you stay with pets. Both times we've stayed there have been screaming kids and teens well past 1 AM. For the price, this hotel just simply isn't worth it. I get that the view is nice, but that's just not enough to justify losing sleep and having to question if they're actually keeping up with the cleanliness standards the promise. After my two stays (one in the summer and one in winter), I really recommend doing research on other places before booking here.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ShortieSarah, All of us here are saddened to hear of your experience and are checking into it as we speak. We offer our sincere apologies. Your encounters do not reflect our usual high standards and attention to detail, confirmed by our many positive reviews. We will be in touch with you soon via the email address you provided at check in. Thank you for staying with us and we hope we can make this up to you.

"Great dog-friendly option in Hood River"

4
Sandra S, Seattle, Washington 04/01/2021

Overall, a great place to stay with your canine companion. The room was exceedingly clean, and had a great river view. I will note that the pet-friendly rooms are only on the ground floor. There's a nice paved path along the river (steps from your room) and grass for pet potty breaks. The ambiance of the ground floor room was still solid, I think being able to see the river is definitely makes a difference. As far as location, you're fairly close to everything in town - the breweries are only a few minute drive away, and same with the downtown area. There's a convenience store, McDonalds, and Starbucks that share pretty much the same parking lot as the hotel.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Sandra S, Thank you for your review. We're happy to hear you were happy with your room and its river view, and that many things made your experience a great one. We hope can visit again soon!

"Nice views"

4
User 16/12/2020

A little spendy for 2 people in December but room was clean service good the property needs a little updating we had a fireplace in our room had to call does to front desk to figure out how to turn it on maybe a sticker or colored button to help find the black button on the black fireplace?

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear NickiMay70, Thanks for staying with us this month, and for your welcomed feedback. We are please to hear you enjoyed numerous things about your stay, and hope you can visit us again someday.

"Beautiful room & view"

4
emilyjfry, Redmond, Oregon 10/12/2020

The room and view were amazing! The restaurant has delicious food! The staff need some help with their kindness. They weren't very welcoming but I wasn't there to hang out with the staff so it's not that big of a deal.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear emilyjfry, Thanks for your feedback. We are pleased to hear you enjoyed your stay, your room and Riverside's food. We apologize if staff wasn't "very welcoming." They usually receive great comments on their friendliness and helpfulness. We hope you can visit again for an even better experience.

"A Good Stay"

5
JSHCH, Boulder, Colorado 04/12/2020

Great location, attentive staff, helpful and non irritating Covid precautions, attractive and comfortable room, robust breakfast, and easy access to river and river walk. We stayed as we were on the way to the Oregon coast. Next time this will be a destination!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear JSHCH, We very much appreciate hearing the many things you liked about your stay - our great location, attentive staff, nice room, breakfast, and shoreline path. We look forward to welcoming you back for a longer stay!

"Fabulous Stay"

5
PNWgal2020, Venice, Florida 26/11/2020

We return to this hotel year after year due to the location and their pet- friendly accommodations. For those enrolled in Best Western's reward program the free breakfasts are a great value. We ended up splitting one between the two of us because the servings were so generous. We love the trail that is next to the hotel and leads to the waterfront park and downtown for a longer walk. The staff is delightful and is totally on board with precautions during the pandemic.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear PNWgal2020, We are happy to hear you visit every year. Thank you for your review and for mentioning the many things that appeal to you about our property. We look forward to your next visit!

"Best Hood River hotel"

5
User 20/11/2020

We have stayed at the Best Western Hood River a few times and are always impressed with their staff and the location. We always upgrade to the river view rooms and are never disappointed. The delicious breakfast just tops off the stay!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mgeser, Thank you for submitting your kind review and high recommendation! We appreciate your continued patronage.

"Stayed 7 weeks"

5
User 13/11/2020

Was a great experience, the staff went above my expectations of other hotels I've stayed at to ensure my stay was as comforting as can be. From the cleanliness of the rooms, to the views, to the fitness center and pools all were in great working order and sanitized properly to ensure guidelines were met.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear briandempsey80, Thank you so much for being our guest during your extended stay, as well as letting us and others know that all was a great experience. We hope to see you again in the future.

"Wow! Five Stars! Great location, views, service and food."

5
SusanSPDX, Portland, Oregon 28/10/2020

Excellent experience. Incredible location, with River View rooms that walked out to the paved River Walk. Great restaurant, food and service. Beautifully appointed rooms, comfortable beds. Will return!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear SusanSPDX, We are thrilled to hear you had an excellent experience at the Inn. Thank you for the five-dots in all categories. We look forward to your return visit!

"Great stay...COVID style"

5
Martin B, Portland, Oregon 23/10/2020

My lady and I had a wonderful stay for my birthday weekend. Even with COVID restrictions, each staff were pleasant and had a warm smile to greet us. I cannot speak for the restaurant as there are so many great places to dine at in Hood River. We found their restaurant prices higher than most and not appealing to us. The only downfall we dealt with was the fitness center and pool was overrun with kids. They should have a time frame for kids and adults to enjoy the facilities.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Martin B, We hope you had a wonderful birthday getaway! We are happy you chose the Inn for your celebration. Thank you for submitting a review. We appreciate your feedback and hope you'll visit with us again.

"room was fine; front desk clerk not friendly or efficient"

4
InHim4Him, Abilene 21/10/2020

we stay at a lot of Best Westerns; this one was more expensive than most; usually the front desk clerks are friendly and efficient but this one must have been having a bad day; we were quite startled and even frightened when we stepped out of the elevator into the parking garage because a lady with two very large dogs was there and one dog barked loudly and lunged at us; of course covid breakfast choices leave much to be desired; checking out seemed to take forever but I think it was due to the guy in front of us having some sort of problem; finally the clerk asked him to step aside so she could check us out

"Gorgeous location, horrible service"

1
Heather082, Kennewick, Washington 18/10/2020

The most unfriendly staff! Front desk to restaurant. Must have awful management. Gorgeous location though! And close to fun shopping and great food in the cute town proper of Hood River No Uber, but one taxi driver in town is friendly and helpful!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Heather082, Your comment about our staff is surprising to us and unlike the vast majority of comments we get. We are terribly sorry that you had a poor customer service experience. Please call me (Chuck Hinman at 541-386-2200) to discuss the specifics. We are happy to hear that you enjoyed our "gorgeous" location, and hope other things about your stay made it agreeable.

"Beautiful views"

5
gentrydebi, Caldwell, Idaho 14/10/2020

My husband and I love Hood River. This hotel never disappoints us. The view of the River is wonderful. We like sitting on the deck for dinner or drinks. The rooms are very clean and spacious. The staff are very accommodating. We highly recommend it.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear gentrydebi, We are delighted to hear, as a regular guest of ours, that the Hood River Inn never disappoints. Thank you for your kind comments about our Columbia River views, rooms and staff. We look forward to welcomong you back.

"Great service!"

4
stoutcassandra, Boise, Idaho 12/10/2020

We stopped in to grab a bite to eat at the restaurant and ended up staying for the views and the service. Everyone was great and the views were amazing. They did not receive 5 stars from me because there wasn't a fan in the bathroom (weird) and their bed frame sticks out further than the mattress. So if you're okay without a fan, and can handle bruised shins, they are worth it.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear stoutcassandra, Thank you for staying with us, and for your compliments about our hotel and the views. Regarding your comment about no fan in the bathroom, on the 1st and 2nd floors of the East Wing, we utilize an automative fan system located on the rooftop that is part of the ventilation system. Bathroom fans in these rooms are quiet and always on. We occasionally get comments similar to yours from guests. We tell them they can check the system by placing a tissue on the fan cover, the intake will hold the tissue. If you prefer a room with fan control, all our other rooms have fans with switches. We are glad we could clarify this for you and other guests. We hope to see you again someday!

"Wonderful place to stay"

5
User 10/10/2020

This is a wonderful place to stay. The location is very convenient. The hotel overlooks the Columbia river and has a nice waterside walkway that heads west towards the marinas and beaches. The breakfast is very good (though no longer free, at least during the Covid modifications) and the staff friendly. We've stayed here before and will stay again when we can.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear alanp10-2020, Thank you so much for your high recommendation and review. We appreciate you being a frequent guest! We are hoppy to hear you find the views, location, staff and breakfast at Riverside great reasons to stay with us. We look forward to seeing you again.

"Worth the stop."

5
dckerney, College Place, Washington 27/09/2020

We stopped in late night without a reservation, due to horrible weather on the highway. We had a room quickly and efficiently within 15-20 minutes. The staff was great and the room was also. Amenities were surprisingly high end, including the unexpected bath robes and slippers.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dckerney, We are happy we could provide an unexpected stay for you. Thank you for submitting a review and for sharing that you were pleased with our staff, your room and amenities. We hope you can visit again!

"Can't wait to go back!"

5
User 20/09/2020

Only stayed here one night because we were going rafting early the next morning but loved it and can't wait to go back! Beautiful hotel right on the water of the Columbia River - room was nice, clean and bed was comfortable. Breakfast was in a to-go bag and was pretty decent - yogurt, muffin, nutragrain bar, water and apple - although would have appreciated a hard boiled egg or something with less sugar. The only other thing would be to increase the temperature of the hot tub outside. It was a beautiful evening with finally no smoke and my family and I would have loved to sit outside in the hot tub but it was too cold - felt no different than the pool. The indoor jacuzzi was nice though! Overall, I really look forward to coming back again!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear B5778SPlesliem, Thank you so much for your kind review, and for sharing with us and others about your stay. We appreciate the details you provided, and input. We are delighted to hear you can't wait to return!

"Best Stay in Hood River"

5
jolenemccants16, Portland, Oregon 10/09/2020

Had the best stay here. It has gorgeous river views with a pool and jacuzzi that overlook the river. The staff was amazing from the front desk, housekeepers, and restaurant staff. My husband was able to work effortlessly in our Riverview room with a desk and ergonomic chair. I will definitely be coming back and suggesting this hotel to other friends and family. They also have a great walking/running path long the river.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear jolenemccants16, We are delighted to hear you had "the best" stay with us. Thanks for mentioning our hard-working, caring staff. We look forward to welcoming you back!

"Excellent rooms, clean and the view!"

5
GigiValdez, Tri-Cities, Washington 27/08/2020

We stayed here in June 2020 and on Aug 21-23, 2020. We stayed in one of the suites with a bedroom at the far end of the hotel. Love the size of the suite, pool and the views were very nice too. We stayed in the suites at the end of the hotel - near the Bridge of the Gods. Our room is very spacious, having a dining table was great too. I highly recommend this hotel if you plan on staying in Hood River, OR.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear GigiValdez, That you for visiting the Inn! We are happy to hear you enjoyed the spaciousness of the suite as well as views and our shoreline pool. It sounds like you stayed in our Riverside Suites next to the Hood River - White Salmon Bridge, however we do have a sister property in Cascade Locks next to the Bridge of the Gods. We hope you can visit again!

"A great Hood River hotel!"

5
Tyler D, Grants Pass, United States 17/08/2020

This is a very good property. The entire hotel is very clean and attractive. The room was very fresh with a great view of the Columbia River. The restaurant is a must, especially for dinner. This will be our go to Columbia Gorge hotel!

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Tyler D, We appreciate your five-dot ratings across the board! Thanks for staying with us and submitting a TripAdvisor review. We look forward to welcoming you back!

"Best place to stay in Hood River"

5
User 14/08/2020

The Best Western Plus Hood River Inn has terrific views of the Columbia River from the restaurant, pool and several hotel rooms. It's definitely worthwhile to book a river front room and enjoy the view. Most of the river side rooms have a balcony or patio, however some of the second floor rooms in the older building have neither. The other side of the hotel faces the parking lot. We loved our stay at this hotel.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear illinikat, Thanks for submitting a review and mentioning our terrific Columbia River views. It's great to hear you loved your stay at the Inn. We hope you'll visit again soon!

"Great Hotel in an Amazing Location"

4
jesslynnec, Seattle, Washington 10/08/2020

We had visited once before, many years ago and really enjoyed the location so decided to book here again as we were looking for a close-ish getaway for a change of scenery during covid. Check-in/out was quick and easy and the room was clean. We got a regular King room because that's all that was left, but would've loved to get a river view room here as we saw many people out enjoying their patios every night, especially when everything closes up pretty early in town because of the pandemic. The shower pressure is strong, but there is no fan in the bathroom which is a pet peeve for me when hotels don't have one. Instead of a breakfast buffet, you got a ticket for a brown bag breakfast which had a variety of things or $5 off per person at the sit down restaurant. We did the restaurant one day, but weren't super impressed as the breakfast options were really limited. We also ate at the restaurant for dinner and liked that much better - it's really beautiful at night with all the string lights and a larger menu. I wouldn't bother wasting your money on a cocktail here though... it was pretty pricey and if I didn't know any better, I would think the watermelon mojito I got was just straight watermelon juice.. I couldn't even taste any muddled mint, let alone alcohol. As far as other things around the property - the walking path is great. Depending on your activity level, the walk into town is about 1 mile. There's also a small beach area that rents sea-doos, paddle boards, etc right next to the pool. Most guests were good about wearing masks around the property and in the halls. The gym/pool area is the only thing I would be weary of, personally. They were pretty close to capacity in the area both days we sat out there - lots and lots of kids running around, back and forth from the pool to the hot tub, etc and on one night when we headed back to our room there had to have been 10-15 people sandwiched into the hot tub, def not all from the same family. There were signs to wipe off pool chairs after you leave, but we saw few people do this - they do have an employee that comes by every so often and tries to mass wipe stuff down that's not being use, but by that time a lot of times someone had already left and someone else had plopped down in their chair. So I was never comfortable enough to use the pool or hot tub, but seems like a lot of people were. Covid concerns also made the gym, sauna area hard to be able to use. Again, personal preference though. Overall, would definitely stay again.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear jesslynnec, We appreciate your time in writing such a detailed review of your experience. Thanks for mentioning your thoughts on our Riverside, other things to do around our property, and your personal preferences. We were happy to welcome you back and hope you will visit us again!

"Excellent Location but COVID-19 Impacting Operations"

4
Desert_Searcher, Prineville, Oregon 03/08/2020

We love this place, visit several times each year. Location on the mighty Columbia River is superb. Our dog also loves his pet friendly room, and walking along the river. The Riverside Restaurant added more outdoor tables since our last visit, all with a river view. Our dining experience this trip was mixed. Although the menu was rather limited, the food was expertly prepared. The kitchen was running behind for all the meals we took there, but as I said, the food was excellent once served. We encountered very few of the experienced wait staff we enjoyed on prior visits, and new staff are not well trained. Evidence of deferred maintenance is visible throughout the property, from burned out lights to broken furniture. I hope management can turn this situation around, as this is a unique property with great visitor appeal. I assume we experienced cost savings measure during our visit. We will definitely return.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Desert_Searcher, We're so happy to hear you are a frequent guest who loves our location, pet-friendly rooms, and restaurant. You are correct many changes have been made at Riverside, including adding much more outdoor dining and implementing statewide protocols due to the pandemic. We still have many of our experienced servers, along with some newer staff. We are sorry to hear you found deferred maintenance on this visit. We have been very busy with many improvements and we continually improve and maintain the property. We hope your next visit will show we've caught up on everything. Thank you for your detailed review!

"BW Hood River"

4
rmath82058, Albany, Oregon 02/08/2020

Check In was quick and easy. The room was a King JR with a partition right in the middle of the room it was in the way when you tried to put a chair by the window to view the river but we got used to it , just hit your legs on the bed at times.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear rmath82058, We thank you for visiting and for your nice review and feedback. We hope you'll be able to visit us again.

"Great room great rate"

4
303ursulaa, Portland, Oregon 31/07/2020

The location is wonderful and relaxing. The restaurant overlooking the river provided a great backdrop while sipping on wine and enjoying meals. The pool also provided a great break to relax and enjoy the sunshine. Right next to the hotel is also a rental place for SUP,s, Kayaks and other water sports so didnt have to go far to enjoy all the Hood River has to offer.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 303ursulaa, Thank you for your kind comments about our location, dining at Riverside, and shoreline pool. We are glad to hear you had a nice visit!

"I love this place."

5
MargieBracken, Portland, Oregon 25/07/2020

We try and visit here several times a year. Great rooms. Comfortable beds and gorgeous view of the Columbia River. The last trip was the first time we stayed on the third floor. That will be our first choice from now on. Warm pool and hot tub by the river. Restaurant on site. The tomato bread soup is delicious. Vegan options a big plus. Lots of places to eat in town for all food choice. Lots of vegan and vegetarian options in restaurants near by, including pizza with vegan meat and cheese. The Christmas train in December is a wonderful family time.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear MargieBracken, We want to thank your for being a frequent guest and are delighted to hear you enjoyed your stay on our Executive Level. Thank you for mentioning your also enjoyed your meals at Riverside, and our shoreline pool and hot tub. We hope to see you again soon!

"Amazing view, amenities, food, and rooms!"

5
User 24/07/2020

What a perfect hotel in a great location, great restaurant, and amazing views. The river walk is right in front of the hotel which allows for an easy walk into downtown. Even during a pandemic, they found ways to make your experience luxurious and still safe/clean. We will be back and with a group of people for a trip.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear M_JacobsPT, Thank you for submitting your review and sharing how much you enjoyed our location, restaurant and views. We are glad to hear your experience was luxurious and you felt safe/clean. We look forward to welcoming you back!

"Excellent on all counts!"

5
TravelsbyRod, Portland, Oregon 22/07/2020

I visit this hotel every summer and it just keeps getting better and better. The setting on the Columbia River is beautiful and the on-site restaurant (Riverside) is spot on. But most of all, my vote goes to an excellent staff of folks in every area from the front desk, restaurant and really great house keeping. I think anyone would be hard pressed to find a better managed hotel in any resort town. Full ten points on this one!

"Views! Location!"

5
SallyL234, The Woodlands 22/07/2020

I was very pleasantly surprised at the location right on the Columbia River with a riverfront walk. The size of the room was very large with a kitchenette. Loved sitting on the balcony watching the boats go by. Outdoor dining along the river was perfect. Location was perfect, a short drive to Hood River, restaurants & wineries. Definitely would come again & stay here.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear SallyL234, We are happy to hear you enjoyed our waterfront location on the Columbia River. Thank you for mentioning that your accommodations were sizable and that the outdoor dining was perfect. We hope to see you again in the near future!

"A wonderful location, facility, staff, amenities"

5
237gordonm, Seattle, United States 18/07/2020

I go to BW Hood River Inn every summer after finding it a few years ago. The riverfront location is wonderful and I love the outdoor pool and hot tub by the river. Staff is always great. Fantastic place.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 237gordonm, We are delighted to hear you've become a regular guest. Thank you for your nice compliments. We look forward to your next visit.

"NO extra sanitization for Covid-19, let alone regular room cleaning."

2
mhhbah, Portland, Oregon 15/07/2020

We arrived early and were advised the room wasn't available. This was fine, just figured we would check since we got to town earlier than expected. However, closer to check in time we came back and used the restroom then sat in the registration area for a few minutes in full view of the front desk agents. A couple walked in and were checked in to our exact room ttoe and location immediately. So, I went up to inquire about check-in again and was told no, the room is not ready. Annoying! When we finally were able to check in, I was in so much pain and discomfort I just wanted to get into comfy clothes and climb into the bed. After resting for a bit, I found that there was no liner in the bathroom database, then as I went to the sink to wash my hands I noticed a huge area to the right of the faucet that still has soap scum/residue on it. These two glaring oversights got me noticing other things in the bathroom making it clear the bathroom was not cleaned at all. Upon departure of the bathroom, I noticed 2 more wastebaskets lined up together near a wall in the corner of the room with no liners in them. Obviously, they minimally addressed the room by taking out the trash (half-assed) replacing towels and making the bed. I pray they were all clean, new towels and linens! There was no coffee service replenished nor toiletries. Later, I noticed 3 blueberries and a q-tip in the space behind the two chairs and side table. Clearly no vacuuming, mopping or scrubbing was done. I let my partner convince me "not to complain" at the beginning of a three night stay and to "just address it with corporate". I agreed, to appease my partner but This is actually frightening during this highly contagious pandemic. They slap stickers on the door entry to certify extra sensitization and to seal the room from re-entry after completion until the next guest comes in. But they really don't even do minimal normal cleaning. I have underlying health conditions. We shall see what comes of this. Also just to let you know the balcony river views are obstructed by trees as the top floor is only 3rd. Also the lighted balcony stays on all night making blackout shades worthless and nighttime on the balcony unpleasant as the light is a beacon for all the bugs. They also should have the courtesy to advise when all the main draws to the area are closed.

Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mhhbah, Your review is startling and quite out of the ordinary. I thank you for submitting it as I research what room you were it, who cleaned it prior to your arrival, or what possibly happened. We appreciate the feedback and wish you well.

"Not bad"

4
SoocerStar, Seattle, Washington 14/07/2020

If you're looking for a hotel to spend one night or two without any extra expectations....this is the place for you. You can to town if you like...about 20-25 min COVID makes everything different so I'm cutting them some slack.

"Great hotel in excellent location"

5
AlonaD, Palo Alto, California 10/07/2020

Right next to the Columbia river, we had gorgeous view from our room. We booked a suite with 1 king and 1 quin bed. It was HUGE and very comfortable. Great shower!!! The hotel has a private beach with kayak renting options, it was very nice. The pool looked great too (although we didn't try it). 20 minutes of nice easy and beautiful walking to downtown area. We had the best time! Highly recommended.

"Excellent value, fantastic view, great restaurant"

5
jpghoodriver, Hood River, Oregon 05/07/2020

We live locally in Hood River and decided to do a "staycation" at Best Western. We have always frequented the restaurant here, but now we can say we've stayed in the hotel as well. The rooms are spacious, clean and have everything you would need. View is amazing if you get the river view. The pool and hot tubs are awesome and overlook the Columbia River view, too. Everything is so close and convenient. This is a hotel and restaurant and I can easily recommend.

"Beautiful hotel, poor service"

3
mzy808, Portland, Oregon 28/06/2020

Loved the hotel room, beautiful pool (really warm), gorgeous views. The downside was the service. Stayed two nights, had a shower that wouldn't drain and a toilet that kept clogging. Called twice for service and no one was ever sent to fix the issue.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
We are pleased to hear you enjoyed your hotel room, the shoreline pool and riverviews. We apologize that there were issues with the bathroom drains. We will look into the issue right away. Thank you for being our guests.

"Could be so much more"

3
Q9071UZjosephg, Lafayette, California 23/06/2020

Arriving at this place and having such an easy check in with a friendly person at the counter had my wife and I thinking wonderful thoughts of this place. The building is great and the location is amazing. Right on the water in Hood River. Our room had a fabulous view of the water and the pool area had an amazing view as well. That is all I can really say that is good about this place. When my wife and I went to the pool area to swim and sit in the hot tub we saw they had no towels in the pool area. When we asked someone they said we would have to go to the front desk to get one. Thats annoying but not a deal breaker it was how the guy said it that irritated me the most. If that wasn't enough the pool area had cobwebs and spider webs on the furniture as well as the light fixtures. OK fine, not great but I will give them the benefit of the doubt. My wife and I being on a vacation just wanting to relax called the front desk and asked if they had room service and was told by the host stand that they did in fact have room service and the menu was online. Awesome, so we decided later on to order room service for dinner. We looked at the menu online and then called down to order. Turns out the guy earlier was mistaken and they don't do room service. I get it we are in some stressful and confusing times right now so I get it. What annoyed us is that it turns out the menu online was incorrect and they didn't have one of the items we wanted to order. In the end this place has so much potential and can be so much more but it failed in many areas. It is as though the front desk people are committed to providing a great guest experience but everyone else is not. The last item we were annoyed about is that they had no breakfast included. There is a $5 coupon we can get on Breakfast but considering we pay 150-200 a night for this place we expect more. We have stayed during this same time period that is half the price and their breakfast options are better than this place.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
We appreciate your feedback. We have been pivoting with changing restrictions and guidance during the pandemic, and we apologize that you were disappointed by a number of things. We are unable to offer our traditional cooked-to-order guest breakfast at Riverside to ensure we are able to safely accommodate dining guests with current social distancing requirements. Safety guidelines and an increase in pick up of to-go meals caused us rethink room service. Meals may be ordered and picked up, however. We are looking forward to getting back to normal, but we realize normal may look different. We thank you for your support during these difficult times.

"Amazing experience"

5
User 21/06/2020

After being stuck at home in Portland, my husband and I just wanted a quick overnight away fromm home, and we chose the Best Western in Hood River. We loved our room and experience! We're looking forward to going back soon. Awesome room, balcony, view and caring staff

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Thank you for visiting and for sharing that you had a great experience. We appreciate you mentioning our nice rooms, river views and caring staff. We hope you can visit again!

"Room with a view "

5
BoardingPass645043, Georgetown, Texas 17/05/2020

Our first time to stay at this Best Western & we loved it! Room with a view of the Columbia River & Great food!! Our room was large with sliding glass door to a patio. Super comfy beds & linens with extra blanket & pillow. The staff was smiling & friendly. I asked about printing documents & they offered to print them for us & provided their email address. It's the little things when on the road every night that makes such a big difference like a bathroom night light, huge coffee cups, extra plugs, the citrus soaps, shampoo/conditioner & lotion I love! We are on the road 275 nights a year. Now as “essential drivers”, we have been through at least 25 states during CV19 and food - good food, is the hardest to come by. A quick peak at the dining room looks very inviting and their outdoor patio must be a great spot to eat and relax when it reopens for “dine in”. We ordered & picked up in the lobby. We ate in our room watching the sunset. A beautiful end to the day. The cod was big & flakey and the fries handcut. $12 for two pieces and $6 for 1 piece on the kids menu. We were given a breakfast menu and I was excited about real eggs - cooked anyway you want, not the scrambled ones out of the microwave bags offered by most hotels way back before CV19 when they used to serve breakfast! The housemade granola, yogurt, fruit & honey was the bomb as was the Sunnyside up eggs, potatoes, sausage and biscuit! Check this place out! We will be back! Please thank them for feeding the essential workers out on the unfriendly roads 1650 miles from home during CV19!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Thank you for being an "essential" guest during the public health emergency. We are so happy we could accommodate you, and we appreciate your high praise and many compliments. We look forward to seeing you on a future visit. Our best to you!

"Fabulous"

5
User 30/04/2020

The Desk staff, Food, and housekeeping were amazing and helpful. We had to be moved 3 times due to room issues. Each one they up graded the room. We ended up in a suite that was just beautiful on the river. what a nice time we had.This was during the COVID-19.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
We thank you for sharing your experience. We hope you will be able to visit us again in future.

"Exemplary performance during the CoVid-19 crash!"

5
vivienh62, Bend, Oregon 04/04/2020

The room was very nice, the food from the restaurant was SO INCREDIBLY DELICIOUS, despite that I had to get it "to go". Gorgeous view of the Columbia River, very restful. The bed was stiff for my taste, but this is only personal preference.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
We really appreciate your support! Thank you for submitting a review and we hope you can visit again.

"Beautiful view"

4
Mikey A, Toppenish, Washington 03/04/2020

Great view along with classy food and great service! Nice place to take walks and enjoy the sunset. Walking distance to hood river which has many places to stop by and have a drink. I would definitely stay again.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mikey A, Thank you for your kind words. We are glad that you enjoyed your visit, and look forward to a chance to host you again.

"Beautiful river view rooms"

5
john b, San Luis Obispo, California 24/03/2020

A great place to stay along the river. Walking trail in front of the hotel along the river with views of the bridge and up and down the river. convenient location to waterfalls and Mt.Hood. Staff was helpful and friendly.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear john b, Thank you for sharing your experience. We enjoyed hearing that you appreciated our location, views, and helpful, friendly staff. We hope to welcome you back again.

"2 nights stay"

5
mirandasiquina, Portland, Oregon 16/03/2020

The heated out door pool and hot tube are amazing.. It was snowing and my kids were able to play on the pool because itvwas so warm and clean.. The shared bathrooms were very clean and the free breakfast was nice

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mirandasiquina, Thank you for submitting your TripAdvisor review! We are happy to hear you and your family enjoyed your stay and hope you can visit us again!

"Night's rest on a long road trip"

4
Daelight, Winnipeg, Canada 13/03/2020

We had never heard of Hood River before getting there on a meandering drive, and we would return. The hotel was undergoing some external construction woes when we arrived, but the front desk staff was able to accommodate us and our requests. Ended up with a river front room, ground floor. In warmer weather, I am sure the patio would have been put to use. Great room, clean, warm, large and comfortable. Able to access the river walk and enjoy the peace and history. The restaurant located in the hotel was top notch for both dinner and the included breakfast.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Daelight, We are thrilled to hear you enjoyed your stay with us during your first visit to Hood River. Thank you for sharing your story and your review. We appreciate the compliments and hope you are able to visit us again in the future.

"Excellent stay"

4
Mary Ellen W, Spokane, Washington 11/03/2020

I think I've actually reviewed this hotel before but I wanted to update. This is our go-to stop on the way to the Oregon Coast. The location is great. A couple of recommendations. Be sure and get a river view room and upgrade to a deluxe room or a suite. You'll be glad you did and it's worth the price difference. You'll get a balcony or a patio and the rooms are slightly larger. The suites are huge. It's worth the extra money. I also wanted to give a shout out to the front desk staff. My husband had hip-replacement surgery (the scheduling was un-expected) and ended up being only few weeks out from his surgery and was still having trouble getting around easily. We almost cancelled out trip but decided to go anyway and wing it. The front desk changed our rooms both times to make life easier for my husband and reduce the amount of walking he would have to do. A big thank you for that!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mary Ellen W, Thank you sharing your review. We appreciate that the Inn is your "go-to stop," and are happy to accommodate your needs during your last stay. We look forward to your next visit!

"Exceptional Hotel - Great Service - River View - Family & Intimate Date Friendly!!!"

5
User 07/03/2020

We have only stayed 1 night, which was this particular trip. I've shared my great experience with family and friends, in the hopes that they will be future guests. I will continue to use your hotel if it continues to stay at these amazing standards. The heated pool and the hot tub as well as the sauna and the inside hot tub along the river was exactly what we needed to relax, have some family time together, as well as have some time alone with my husband!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ygallegos0321, We are delighted to hear you had a great and relaxing experience, and that you shared your high recommendation with family and friends. We hope we'll see you again in the future!

"Great Best Western"

5
R4369QZcaroline, Portland, Oregon 28/02/2020

Love this place! Great hotel service from check-in to check-out. The dining room has delicious food and has beautiful view of the river; so do many of the rooms. The rooms are clean and comfortable. I would stay here over any hotel in town.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear R4369QZcaroline, Thank you so much for your high praise and recommendation. We are happy to hear service was great throughout your stay, and that you enjoyed Riverside's food and river views. We hope you'll visit again!

"Best Value and Great Experience"

5
E9366OGsusanl, Portland, United States 15/02/2020

An affordable hotel with a gourmet breakfast and hot tub on the Columbia included?!? This place is the best. It's location can't be beat if you're having fun in the Gorge or on Mt. Hood. Super friendly staff, too.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear E9366OGsusanl, Thank you so much for sharing your kind words about our property. We're glad you enjoyed your stay and hope you can stay with us again soon!

"Great Swimming and Breakfast"

4
rwjkirby, Portland, Oregon 12/02/2020

We stayed at the Best Western Plus for one night at Hood River with our extended family and three year old. It was a great base with wonderful views of Columbia River and White Salmon. Our hotel rooms were a good size and clean. The decor could do with an update though. The breakfast at the hotel restaurant was excellent - highly recommended. The heated swimming pool was the other highlight, which was great at night. It's a short drive to Hood River and the breweries, otherwise it's quite a walk (and not well lit at night). There is a free shuttle service available from the hotel to most breweries, but this didn't work when we tried to book it. The Best Western Plus was a good value stay in Hood River, and well worth it.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear rwjkirby, Thanks so much for visiting and for submitting a review. We are happy to hear you enjoyed your stay, especially our served guest breakfast and shoreline pool. Our new local shuttle service runs Thur - Mon evenings. We hope you can return for a visit soon.

"No plus factor"

2
User 10/02/2020

While the BW+ looks fancy from the outside, and there are suites and villas that appear to be that way, our room was pretty average at first glance. But the bed ended up sagging in the middle and the street lights from outside made the room a little too bright when sleeping. I have seen a lot of hotels upgrade with blackout blinds and it makes such a difference. We didn't use any of the amenities, so maybe that is where this place shines, but comfort is where it makes all the difference.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Megan M, We are sorry that your experience didn't meet expectations. We offer a broad selection of room types. Unfortunately, many who use online travel sites are not aware that discounted rates are often tied to specific room inventory. For the broadest selection of room types and prices, it's best to phone our reservation office or book directly through bestwestern.com while remaining alert to terms for certain room rates. We do feel our amenities add to guest experience, but we agree that the comfort of a room is paramount. Thanks for giving us a chance to explain.

"Wonderful visit"

5
debrabK2117SW, Lewiston, United States 08/02/2020

This BWP is in an excellent location, has a great variety of rooms, nice breakfast choices from a restaurant breakfast menu (you're only responsible for the gratuity) and the staff are very personable and helpful. There is also a walking trail in front of the hotel that is a treat. We would definitely go back and highly recommend that anyone consider choosing this hotel for their stay.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear debrabK2117SW, We're glad to hear your appreciated our location, room variety, helpful staff and included guest breakfast. Thank your for submitting your review, and for the high recommendation. We hope to welcome you back soon!

"Great view of gorge"

4
User 05/02/2020

Stopped for lunch, at off hour, service was excellent, had the fish and chips, well done, enough for me, Have most always stopped on way between Pendleton and Portland or just on trips up the gorge, they have done much upgrading of facility since my last stop in March of '19. Easy access off free way.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear saddlebum44, Thanks for your kind review. We're happy to hear we offer a nice lunch stop between Portland and Pendleton. We look forward to your next visit.

"Gorgeous views, great service and amenities"

5
User 05/02/2020

We recently stayed at the BW Plus in Hood River OR and really appreciated, not only it's location with its beautiful views and right on the water, but the cleanliness and the quality of the hotel and the friendliness of the staff. One of our favorite parts was the breakfast that was included. Instead of a mini buffet of powdered eggs, bacon (if you're lucky) and yogurt, we were able to order off the regular breakfast menu that was elevated from most hotel menus. I recommend the short rib hash! We will go back!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Keri P, We are delighted to hear from you, and pleased that you appreciated the quality of our property, friendliness of staff and location with river views. Thank you for submitting a review, and also for mentioning that our included guest breakfast was one of your favorite things about your visit. We look forward to your next stay!

"We'll be back!"

5
User 01/02/2020

This hotel was a great find...incredible river front property with the amenities to go with it. Friendly staff and beautiful artwork created by one of the hotel owners welcomed us in first class fashion. First floor rooms have sliding doors leading out to the lawn and river front path, which was great for us and our little dog. Loved the large heated outdoor pool and hot tub with adjacent fitness center. Everything was clean and well cared for. Oh....the included full breakfast in the Riverside restaurant was delicious and a much appreciated value. Looking forward to our next visit.

"What a view!"

5
User 31/01/2020

BWP Hood River Inn is the best place to stay in Hood River! The view is fantastic! You can see eagles soar down the river! The restaurant's breakfast is great! Sit down and order, no buffet lines. Great bar, staff and amenities!

"Comfortable Hotel at Beautiful Location"

5
Duddosquare, Olympia, Washington, USA 28/01/2020

This hotel is first-rate. The room was quiet, the bed was comfortable, and the view of Hood River was outstanding. The included breakfast was very good, with a rather unusual menu. The Happy Hour menu in the Cebu Lounge offered great bargains. The only negatives: The TV remote was a special "sanitized" one, not the one that goes with the TV. Neither the closed captioning nor the "input" work. Since my partner is hearing-impaired, this ruled out the TV for us. Although the hotel is wheelchair accessible, the pool is NOT.

"Great place"

5
1whotravels2020, Gig Harbor, Washington 25/01/2020

Fantastic location, great staff, super amenities! Wish we had more time, several breweries nearby, need to return to explore. Beautiful riverside property with paved walking paths. Loved the hot tub and sauna, everything clean and tidy. Several dining specials, two free drinks for my birthday, sweet !

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 1whotravels2020, Thank you so much for letting us and others know about your positive experience. We are happy to hear how much you enjoyed our location, staff and amenities. It sounds like a delightful trip, and again, happy birthday!

"Hood River Inn, always a great place to stay"

5
Y8146JHleem, Hood River 19/01/2020

We stay at this hotel about once a month, it is really a great place, super well run, every one of the staff is just beyond nice and friendly. The restaurant I have felt for years is the best food experience in Hood River.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Y8146JHleem, We're happy to hear you enjoy staying with us. Thank you for being a regular of ours, and for sharing that you enjoy our staff and restaurant. We look forward to your next visit.

"Exceptional Quality and Value"

5
NozyBoy, Bend, Oregon 12/01/2020

The Best Western Plus Hood River has spectacular views, comfortable rooms and a fabulous breakfast. We were delighted with the gourmet breakfast offered. It is located on the Gorge with great paths to stroll on and is convenient for people traveling with their dogs. The location is perfect for a couple minute drive to town.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear NozyBoy, We're delighted to hear you enjoyed our "exceptional quality and value," as well as our Columbia River views, comfortable rooms, and served guest breakfast at Riverside. We hope to welcome you back someday.

"Relaxing getaway."

5
TravelsbyRod, Portland, Oregon 11/01/2020

Very nice hotel with beautiful surroundings. Very clean and well thought out. Staff is VERY attentive and helpful. Great restaurant and lounge. Terrific service and just classy all around. Heated pool, jacuzzi and work out area.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear TravelsbyRod, Thank you for the high recommendation. We're happy to hear you enjoyed our location, attentive, helpful service, and shoreline pool, hot tubs and fitness center. We hope we'll see you again!

"Beautiful inn with a great restaurant"

5
drew3920, Austin, TX 07/01/2020

This was one of my favorite places to stay during our trip to the the Pacific Northwest. The view of the river from the room was gorgeous and the restaurant was superb. Hood River is a lovely town and this elegant hotel was a great experience. Simply the best Best Western I have ever stayed in. Hope to stay there again.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear drew3920, We are so pleased to hear you had a great experience at our hotel, and that it was one of your favorite places on your PNW trip. We join you in hoping you can visit again!

"Family retreat"

5
User 07/01/2020

The Front desk staff was very accommodating to my disabled mother. we enjoyed out family time in their very spacious suite with an incredibly beautiful view! The breakfast servers were awesome young men and we enjoyed Damien the most, he was so pleasant.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Cruiser12477010481, We are delighted to hear you enjoyed wonderful family time in one of our spacious suites. Thanks for your kind comments, including those about our front desk and restaurant staff. Happy New Year to you!

"Weekend getaway "

5
Troessel, Florence, Montana 03/01/2020

Beautiful hotel with a great location. If you're looking for a pet friendly hotel with plenty of outside areas with a beautiful view this is the place. Location is right on the water and right on the walking trail along the weather. Breakfast was included in the main restaurant with a beautiful view of the river. The menu items were a plenty and was very delicious. Came with a pot of coffee and pitcher of water. Two thumbs up!!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Troessel, Thank you for the two thumbs up, and for sharing your experience. We're happy to hear our location, included guest breakfast at Riverside and spacious outdoor areas fit your bill. We hope to see you again soon!

"Stay here in Hood River!!"

5
User 03/01/2020

The staff at this property were amazing. Helpful, happy and positive attitudes even when very busy. Breakfasts were amazing. Rooms were fantastic. We recommend to everyone who wants to visit Hood River!

"Beautiful hotel, spectacular view"

5
crj1222, Portland, Oregon 01/01/2020

The staff here are so friendly, the rooms are huge, and the river views are stunning. Great restaurant on property with delicious food and very kid-friendly, yet romantic Enough for a date night too. The pool!! Omg, it was so warm and with views of the river. So amazing. Overall we loved staying here!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear crj1222, Thanks so much for your high recommendation and enthusiastic review! We are happy to hear our rooms, river views, restaurant, pool and staff all contributed to a great experience. We hope you can visit again!

"Great Location"

5
SpringChickenNot, San Francisco, California 30/12/2019

We thoroughly enjoyed our stay at this hotel- exceeded expectations of a mid level hotel. It is definitely worth getting a room with a river view!!!! The staff were very accomodating; the breakfast was excellent and included. It's offered in their restaurant and off regular menu. Very unlike usual offerings in many hotels. We also enjoyed the lounge for dinner and usually don't eat where we stay, but it worked out for us to do so and we were very satisfied. The rooms are comfortable; there is a nice path to walk along the river. While it was too cold to enjoy the pool, the location by the river would be excellent on a nice day. We would definitely stay here again.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear SpringChickenNot, We are happy to hear your expectations were exceeded during your stay. Thanks for submitting a review, and for mentioning our worthy river views, accommodating staff and included guest breakfast at Riverside. We hope to welcome you back in the future!

"Christmas Outing"

5
ArizonaMisty, Arizona 28/12/2019

This hotel is an excellent get away. The staff are very professional and friendly. The hotel is very well done even with some construction going on. The view is so relaxing and peaceful. The food in the restaurant and the service was very well done.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ArizonaMisty, We are thrilled to hear you enjoyed an excellent stay with us. Thank you for letting us and others know about your experience, our professional, friendly staff and food at Riverside. We hope you can visit us again someday!

"Great stay"

5
Lisa L, Katy 27/12/2019

Excellent price, service and great breakfast included with stay. Beautiful location on Columbia River with excellent views. Nice place to visit in any season. Great walking path on river runs right by hotel. Starbucks and gas station right next to hotel.

"Luxury at a great price!"

5
Suzieg99, Central Oregon, Oregon 25/12/2019

The hotel was decorated for Christmas. Very classy. The staff at check in, at the restaurant and also at the lounge were very courteous, knowledgeable and friendly. I felt like we were at a top notch, 5 star luxury hotel. The furnishings are a little outdated but everything was in good shape and the entire hotel is spotless. The bang for my buck was such a pleasant surprise. The dinner was delicious. I had clams and pasta, cooked to perfection. My husbands meal was delicious too (yes I had a bite!). The pool and hot tube are outside and heated so we were able to swim in December. There is also an indoor hot tub if you don't want to go out. The pool and workout room overlook the Columbia River. What a view! I will certainly book this location again. Looking forward to it!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Suzieg99, We are so pleased to hear you appreciated our "top-notch" hospitality and our festive decorations during your holiday visit. We are thrilled to hear you had delicious Christmas meals at Riverside and that you enjoyed our shoreline pool and hot tub area. We very much look forward to welcoming you back!

"Very Nice Hotel"

5
User 15/12/2019

Beautiful Hotel by the river. Delicious food. Great menu to pick from. Best complementary breakfast. Parking was close to our room. Hotel has heated pool. Room was very clean. Customer service is wonderful everyone was very nice.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear vanessaluczak, We are thrilled to hear everything was to your liking, from our food at Riverside to our customer service and hotel amenities. We hope your travels bring you back to us someday.

"weekend leisure trip"

4
User 11/12/2019

Overall good experience, cant beat location and conveniece to downtown and the local area. Pool, hot tub and sauna are top notch. Rooms are nice but could use a little tlc. Lounge is a great place to grab a drink and happy hour. Breakfast in the restaurant was disappointing considering the space and view, service seemed aloof and disintersted, more menu options are needed or offer buffet

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear rwagner2019 We are happy to hear you enjoyed your stay, and especially our location, shoreline pool, hot tub & sauna and lounge. We also appreciate your feedback on your breakfast experience. We will take your comments to heart, and hope you are able to visit again in the future!

"Busy--deservedly so!"

5
calinurse, Oakland, CA 10/12/2019

For our first trip to Hood River and surrounding area, I searched for a well-reviewed hotel, with convenient and good on-site restaurant, and a river view. BW Plus Hood River Inn seemed perfect. First impressions had me second-guessing the choice. The lobby was packed! The hardworking front-desk staff, with all hands on deck (usually there were two staff people, but they called for a third) did their best--but check-in involved waiting in line and took about twenty minutes. The lovely lady who assisted apologized, saying several groups had checked in simultaneously. So I figured this would be a busy business hotel filled with convention-goers and tour groups --not, as expected, the relaxing family ambiance we sought. Well, that initial fear was unfounded. That this BW provides for both large groups, as well as smaller ones, and all types of travelers, is a compliment to the employees and management here. Our room, with two comfortable, queen-sized beds, was large (seeming even larger with the wonderful view right out the sliding glass door), with two separate sink/counter areas--- one in the bathroom itself, one in the alcove opposite the closet. The bathroom looked recently upgraded and was spotless. Unlike many hotels which lack a place for used hand towels except on the counter, there were towel racks right next to the sinks. There's a small refrigerator, large-screen TV, iron, umbrella, eating table in the room. Other little things that you don't see enough, but which i appreciate: an old fashioned heat lamp in the bathroom (more and more rare) and two luggage racks. (Too often, a two-bedded room provides only one rack--as if only one guests has luggage!) The pièce de résistance? The large deck/balcony, with table and two chairs. Perfect place for riverside relaxation! Two guestrooms' balconies share the one large deck space, with a clear divider between them, but we never saw anyone on the other side. We could see the river, the hills across in Washington, the lovey lawn next to the river, and a great view of the Hood River Bridge. Aside from seeing large groups in the lobby and meeting rooms, based on the quietness, we would not have known there were many other people there. Our room was on the second of three floors, close to the farthest exit/entrance on the west wing side. Entering was easy, as the (free) outdoor parking lot is large...we could go straight into the corridor rather than through the lobby. Some reviews mention traffic noise from the bridge, but what we heard while sitting outside was minimal. Certainly oohing to disturb the peaceful ambiance. Once the door between room and balcony closed, there was no noise in the room. We had both dinner and breakfast at The Riverside Restaurant.I will review it separately, but for now, one word: excellent!!! A delicious breakfast is included in the room price, but if staying at the hotel, consider dinner there also, especially if you love Italian food. Thanks to the uniformly excellent staff ( apologies for not having everyone's names): the busy but gracious and patient front desk people on our arrival, Dani later that evening, Mireya in Housekeeping Dep't, Jasmine and Denise at The Riverside. Thanks BW Hood River for being part of our great vacation to beautiful Oregon.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear calinurse, Thank you for taking the time to submit such a thorough and detailed review. First of all, we very much appreciate hearing that aside from the busy lobby during check-in, you felt our property offered peace and quiet. We were delighted to hear your guest room and bathroom were well-appointed for your needs, that you enjoyed your private balcony with views, and dinner and breakfast at Riverside. It sounds like a wonderful getaway and we thank you for your all-around kind words and compliments regarding your stay. We are delighted to hear you enjoyed your Oregon vacation and hope you will be able to return for another visit.

"Another great Best Western experience"

5
User 03/12/2019

Great property great food great service. I was extremely satisfied. VERY reasonable rate as well!! Prior to this stay I was using HIE which kost my business due to high rates, poor service & complicated, useless rewards program, never going back to HIE. HIE is acronym, figure it out.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Voyage763842, Thank you so much for sharing your great experience. We are happy to hear you were extremely satisfied with our hotel value and service as well as meals at Riverside. We hope to welcome you back soon!

"Customer Service Galore"

5
Jennifer G, Olympia, Washington 02/12/2019

We have stayed at this hotel for Thanksgiving for 4 years now. It has become a tradition for us. The restaurant food is great and the hotel and restaurant staff are way above the norm. We love this place!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jennifer G, Wow! We are delighted to hear we've become your Thanksgiving tradition. We appreciate your praise of Riverside's food and service, as well as our general hospitality. We look forward to continuing this tradition with you.

"Wow! Great place for a weekend outing"

5
pattiprto, Keizer, Oregon 01/12/2019

My son invited us to spend Thanksgiving here with his family. We had a suite but the rooms looked great too. Oh my! Indoor and outdoor hot tubs, very warm pool, great exercise equipment and unbelievably gorgeous views of the Columbia River Gorge. Very nice walking trail along the river and nice little town....oh...and wineries!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear pattiprto, We are delighted that your Thanksgiving getaway was so enjoyable. Thanks for submitting a TripAdvisor review, and for sharing the things that made your experience so positive, such as our shoreline pool, hot tubs, fitness center, shoreline path and river views. We hope your travels bring you back to us.

"Moving journey"

5
Linda L, Sandy 01/12/2019

This is an excellent hotel right on the river with great views. The restaurant is fabulous with reasonable prices. Breakfast was included and we actually had a choice of meals. Not just a breakfast buffet! The rooms were clean and comfortable and well prepared. Staff were friendly, helpful and courteous! Great customer service!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Linda L, Thank you for staying at the Hood River Inn and for sharing that you found our hotel "excellent" and restaurant "fabulous!" We appreciate you mentioning the things that stood out to you, and hope you'll visit us again.

"Impeccably Run Hotel with Friendly Service "

5
User 30/11/2019

I stayed here with my family for three days at Thanksgiving. Every employee was professional and friendly: the person who took the reservation; check-in desk worker; cleaning staff. That was the most important part of the vacation for me. The room (#379) had a nice river view and balcony. Every thing was clean and comfortable. I cut my hand and the staff gave me antiseptic spray and a band aid. My toddler fell asleep so we were able to call and get a later checkout (we also checked in an hour early). This kind of reliably meticulous service is what makes us come back year after year.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Micah455, Thank you so much for your praise. We are delighted to hear that you return each year because of our friendly, professional staff, river views, and comfort. We are happy to hear you had a wonderful Thanksgiving weekend and look forward to your next visit.

"Wonderful Stay"

5
User 26/11/2019

Stopped for one night in Hood River and decided to try the Best Western Plus Hood River Inn. We had a wonderful stay, the motel and it's amenities are first rate. Beautiful views of the Columbia River from the public areas and a very comfortable guest room, also with a great view of river and bridge.

"Amazing view and pool area"

5
missybee59030, Missoula, Montana 26/11/2019

This is a lovely hotel, spend the few extra bucks to get a river front room! The outdoor heated pool and hot tub are awesome! There is also a dry sauna-wow! The rooms are nice and clean, but not fancy. The restaurant has really good food, service is friendly but a bit slow. Overall, we will stay here again!

"Just do it"

5
User 25/11/2019

We only live 45 minutes away but love to take a break in this rare river side lodging with pool, hot tub, and sauna with a top notch restaurant. The views can not be beat; except by the food and service in The Riverview. Jasmine provided us fantastic service for our anniversary. We look forward to the rest of our stay!

"Wonderful Birthday!"

5
User 21/11/2019

I stayed at this property for my birthday and was given a beautiful Suite!!! The view is breath taking day or night, and watching the trains and barges going up and down the river/rivers edge was so relaxing. The restaurant and bar were clean and beautiful. The lighting was perfect and the service was amazing! I would recommend this property to anyone looking to relax!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dahlson20, Thank you so much for your kind review. We are happy to hear you enjoyed your birthday, as well as many aspects of your stay. We thank you also for your recommendation and hope you are able to visit us again.

"Always happy to stay here"

4
EricS832, Portland, Oregon 18/11/2019

Great views, excellent service. Parts of the hotel are showing age, but it is very clean and really an enjoyable place to stay. They used to have a shuttle and I didn't see that - it was nice to be able to catch a ride up to down, which is a bit more than a short walk.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Eric, Thank you for sharing your review. We are happy to hear you found our property enjoyable, with great views and excellent service. We hope you're able to visit us again in the future.

"Wonderful stay at the Best Western Plus Hood River Inn"

5
551hillaryt, Portland, Oregon 18/11/2019

The rooms are very comfortable and afford a beautiful view of the Columbia Gorge. The people who work there are friendly. By staying at the hotel we were provided with a large, excellent breakfast with no additional cost. We also enjoyed a delicious dinner at the hotel restaurant and because we were guests had half off one of the meals. We enjoyed walks on a trail along the river and by a harbor. I highly recommend this hotel.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 551hillaryt, We appreciate you taking the time to submit a TripAdvisor review. We are pleased to hear that you enjoyed your stay with us, including an "excellent" served complimentary breakfast and our shoreline path. Thank you for your high recommendation and we hope you can visit again.

"Amazing hospitality from the moment we arrived!Always greeted with a smile."

5
User 17/11/2019

Love this place! Our room was clean which made it very comfortable. The view was amazing! this was mine and my amazing man first time in Oregon. I can not forget to mention Luis our waiter for breakfast (best breakfast)who need's to be a promoter for Oregon besides his Amazing customer service, Without him letting us know Oregon's most Beautiful must see location that should be seen for our 6 day stay. Most likely would have missed so much if it wasn't for him . Thank you so much Luis, I've been in customer service for 25 years and Best Western plus, in Hood river, Oregon has the best employees! See you all soon!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mike & Virginia Stevens, Thank you for such a flattering review! We are so pleased to hear you enjoyed a comfortable room and amazing views, but expecially delighted to hear that Luis provide such top-notch customer service. We will be sure to pass along your kind words to Luis. We are thrilled that you enjoyed your first visit to Oregon and hope there will be more.

"Room with a View"

5
Sarah P, Lake Tahoe (Nevada), Nevada 17/11/2019

Hood River has become one of our favorite places to visit and it just became better with the discovery of this Best Western Plus which is situated right next to the historic river bridge on the waterfront along the river path which runs all along the river. Patio rooms along the river front, restaurant, bar, pool and jacuzzi all along the river front. It was beautiful and relaxing. Add to this a great happy hour and 5 star food in the dining room. Walked the river trail in the evening to watch the sunset and morning to watch the sunrise; amazing. Will return in the spring to have happy hour on the enormous patio which, of course, fronts the river. Did I say the pool and jacuzzi front the river?

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Sarah P, Thank you so much for taking the time to share your kind review full of many details. We are thrilled to hear you enjoyed many of our amenities including out shoreline path, pool and spa, along with our onsite restaurant, Riverside and Cebu Lounge. We look forward to your spring visit!

"Amazing Stay!"

5
User 14/11/2019

Everything was as promised. Great river view room, free breakfast, hospitable staff, great pool and hot tub even in November. Nothing short of a fantastic stay. We enjoyed ourselves so much we are already planning another family getaway.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Charice K, We are thrilled to hear you had a "fantastic" stay! Thank you for your kind review. We are happy to hear all your expectations were met, and we look forward to your next visit.

"Hood River Best Western Plus"

4
User 14/11/2019

Very peaceful and comfortable hotel with amazing views of the Columbia River. Wonderfully accommodating staff. Conveniently located for sightseeing and exploring. The room and entire facility had great amenities-from the in room frig to the gym and pool!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Dekapori, We are happy to hear you enjoyed your stay with us and the amenities we offer. Thanks sharing and we hope you visit again in the future!

"Good place to stay in Hood River"

4
WeHike_10, Santa Fe, New Mexico 12/11/2019

nice view of the river, breakfast included with stay is a very nice feature, staff friendly and helpful. Hall ways clean and in general hotel is well maintained. But I do resent haveing to write a 200 word review

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear WeHike_10, It's great to hear you enjoyed our river views, included guest breakfast and friendly, helpful staff. We thank you for your kind, brief review!

"Wonderful Hotel in a Scenic Location"

5
colt123, Vancouver, Washington 11/11/2019

My husband and I spent 2 nights at this Best Western using membership points we had saved. We were very impressed with the setting right along the Columbia River. There is some construction going on in the front parking lot as they expand a meeting room, but there was still plenty of room to park. The hotel interior including lobby, hallways, rooms and restaurant are very attractive with warm, woodsy tones and decor. Desk staff were efficient and friendly. We had a spacious river front "view" room with king bed. It was well equipped with microwave, fridge, coffeemaker, desk, comfortable chair with ottoman, flat screen tv, closet and even 2 luggage racks (most hotels only provide one). The free wifi worked well. The bed was comfortable with plenty of pillows. Our only complaint might be some noise from the people next door when they laughed, coughed or had their tv going. It wasn't a problem, and was most likely because we had an adjoining door which isn't as sound proof. The free breakfast in the restaurant on-site was amazing! Guests can choose any entree item off the menu, and all of the food was well prepared and tasty. Service was also excellent. We didn't use the pool or hot tub because they are outside and the weather was cool, but they looked well maintained and had a view of the river. We would definitely stay here again.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Colt123, Thank you so much for sharing your detailed review of your experience with us. We are thrilled to hear you enjoyed your two night stay with us and found the room comfortable. It's great to also hear you enjoyed our included guest breakfast at Riverside. We hope you're able to visit us again soon!

"This hotel is a "designation" for us....."

5
User 11/11/2019

Beautiful hotel, friendly, helpful staff and amazing location. We love to have their wonderful fish and chips on the deck in the Summer and watch the Columbia River roll by. We adore Hood River: walking and shopping in town and doing some wine tasting. The Hood River INN is our home away from home while visiting one of our favorite places to hang out.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 521kathy, We appreciate your kind words regarding your stay with us and are thrilled you consider us "your home away from home." Thank you for sharing your experience. We look forward to your next visit!

"a guaranteed comfortable place to stay... staff and price are another issue...."

3
Kenan C, Seattle WA USA 06/11/2019

clean place... some staff didn't seem friendly where as other staff went up and above the call of duty... well anyway the few negative staff and finding out people booking same day got same room for almost half what i paid in advance. is what greatly effected score..

"Almost a Premire and better than most +'s"

5
normw524, Florence, Oregon 01/11/2019

By far one of the better BW+ hotels for the price. Friendly staff, clean rooms, nice TV and good WIFI. The river view is outstanding. Above all else the attached restaurant (Riverside) makes this the place to stay. I will review the Riverside under the restaurant category. If you stay here and are not a member this will make you want to join.

"Good stay. But not Great"

4
IScott360, Vancouver, Washington 29/10/2019

This was a good hotel. Clean and presentable. Staff was nice and accommodating. Bed left much to be desired in the comfort department. Price was a bit high, but, breakfast was top notch. I would stay here again

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear IScott360, Thank you for sharing your experience with us. We are happy to hear here were many things you appreciated about our property. We hope you are able to visit again!

"Hood River Surprise"

5
User 24/10/2019

Hood River Inn provides a comfortable, convenient stay. The restaurant and lounge are well above the average one would expect in a chain motel. If you are looking for a consistently good meal and service in Hood River, this restaurant is the place. It appears to be a favorite of locals as well as travelers. Accommodation reservations are strongly advised year round. Hood River Inn is busy with business as well as leisure travelers.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Tour00770964213, We appreciate you taking the time to submit such a thoughtful review. We thrilled to hear you found your stay at the Inn comfortable experiences, and we appreciate you mentioning our restaurant and lounge provide consistently good food and service. We hope you are able to visit us again soon!

"Nice view and fantastic breakfast!"

4
Linda F, Cape Girardeau, Missouri 23/10/2019

My husband and I stayed here Oct. 5 and 6 2019. The view, the breakfast..wow! We have stayed in many Best Westerns but this one, although a little more pricey, was also more "fancy" and well worth the extra $$. I chose this hotel over others mainly for the river view and was not disappointed. It was nice to see the sun shining in the morning over the river with the mist rising! Our room was a river view King on the 2nd floor and was quiet, clean and comfortable but nothing spectacular. I only wished it had had a balcony. There was a nice paved trail that led to the little beach area on one side of the property where there was also a nice looking pool (but we did not use although some people were). It was nicely lit at night, too. This trail also led downtown if you wanted to walk there but we only walked as far as underneath the bridge and a little beyond to watch the boaters. We used this hotel as a "home base" to see Mt. Hood and the area so the location was great for that. The breakfast was amazing!! This was no buffet style, help yourself breakfast. Our server/waiter the first day was Luis and he was great! Very helpful to us. The dining room in the restaurant was very nice and big, overlooked the river and the food was absolutely delicious and they served HUGE portions, more than we're used to eating! The dinner, although a little expensive, didn't fail to please! There were a few negatives but not deal breakers, thus the 4 instead of 5 star rating. Our first impression was disappointing. The building itself is not that spectacular looking and the parking was tight, but there was construction going on at the time so that's understandable. And while the staff was polite, I have to say they did not explain anything about amenities or a pool/hot tub, canoes, walking trail, etc. We just found out by accident while walking the property. So I think the staff should mention what they have and not just assume we know. Also, the restaurant staff and front desk need to be a little more coordinated as one said the restaurant was booked, the other said there were tables and got us in right away. Other than that...no real complaints. All in all, we would stay here again. It is a lovely setting in a beautiful state.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Linda F, Thank you so much for your detailed review, and for choosing the Hood River Inn for its river views. We are happy to hear you were not disappointed! If you come in the future, you might reserve directly by phone to request a balcony, or put that in your online reservation notes on bestwestern.com. We are happy to hear you two enjoyed our served guest breakfast at Riverside and other amenities. We appreciate your feedback about mentioning them to guests who may not be aware. We hope you enjoyed exploring our area and that you are able to come back for another visit in the future.

"Fabulous experience!"

5
AnneOregon77, Bend, Oregon 23/10/2019

I love this hotel & we've stayed several times! This 2 day stay was to celebrate a birthday & everything was excellent! Our large river view was perfect for the misty days! We were able to see many rainbows! The full breakfast is always a treat! I think it's the best free breakfast in an hotel! Our waitress was outstanding!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear AnneOregon77, We are so happy to hear you've enjoyed several stays with usI Thank you for choosing the Inn over and over again. We are happy to hear the birthday celebration was a success, with enjoyable views, made-to-order breakfast and great service. We hope to see you again soon!

"Great Views! Great Breakfast"

5
GeeNC, NC 23/10/2019

Go for the views and stay for the breakfasts! Next time I would definitely spend the extra money and get a Riverview room. We saw them while the staff was cleaning and they are amazing. The parking lot rooms are still lovely with comfortable beds and a more spacious layout then most hotels. The two highlights for us were 1) The heated pool and hot tub with River views 2) The menu breakfast and staff.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear GeeNC, Thank you for submitting your gracious review! We are glad to hear you enjoyed your room, views throughout the property, our shoreline pool & hot tub and your breakfast experience at Riverside. We appreciate you mentioning highlights of your stay, and hope someday you'll visit again!

"Exceptional place to stay in Hood River"

5
ldwhittemore66, La Grande, Oregon 20/10/2019

The Hood River Best Western Plus is a very nice place to stay. Rooms with a beautiful view of the Columbia River and nicely decorated. They have specials on dinner and breakfast which make the price of the room more affordable and the food is exceptional!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ldwhittemore66, We're happy to hear you had a wonderful stay. Thank you for submitting a review, and for mentioning the added value with our included guest breakfast and dinner specials. We hope you'll visit again!

"Hood River Trip"

5
Glenn W, Puyallup, Washington, United States 18/10/2019

Our stay at the BW Hood River Inn was very relaxing. Resturant and Bar services were excelent and the hotel staff were very friendly and helped us find locations to visit in the area. We will book another trip at the Hotel.

"Great place if you don't mind a little bit noisy"

4
Toby L, Sherwood, Oregon 17/10/2019

Great location with wonderful foods! Noise from I-84 was rather disturbing in the night! You won't be able to turn on the fan to dilute the noise from outside -- you need to have either heating or cooling kicking on at the same time! A lots to do nearby! Be aware of waiting time for breakfast, it could be taking quite a while to be seated. But it is worthwhile waiting!

"Excellent location"

5
User 17/10/2019

Beautiful location with walking path along river nearby. Easy drive to the falls and fruit loop. Breakfast was included and had a range of options. Dinner was delicious and received a discount for going green.

"GREAT BEST WESTERN"

4
Carole S, Eugene, Oregon 16/10/2019

I'll start with saying I'm not a fan of Best Western because of their use of all paper products in the room and for their generally poor breakfasts served on all paper products - BUT THIS BEST WESTERN IS THE EXCEPTION TO ALL OF THAT! I would have given them a 5 star review except we had a king size room with a view of the parking lot - which was OK - BUT no way to open any windows for a little fresh air. The room was clean, the staff friendly and helpful, and there were GLASS cups and glasses in the room. Their breakfast included with the room fee in the Riverside restaurant was amazing. (I gave that restaurant a 5 star review) I would definitely recommend this hotel and stay here again but I would request a room with a river view and not so close to the freeway. There is also a nice path to walk along the river

"The best Best Western!"

5
User 16/10/2019

Nice surprise, on the River our room had a great view, the restaurant was wonderful knowledgeable waiter you picked two great wines for us and recommended the best beer salad ever, and nice rooms too!

"Amazing every time!"

5
Dan G, Hood River, Oregon 10/10/2019

Awesome restaurant on the property, Cebu Lounge has excellent happy hour, the pool is amazing and gym equipment is nice. Great location. You will want to stay in the rooms with the views of the water. On-site watersports rentals in the warmer months and the easiest location to access Hi 35 which takes you straight to mt Hood, I must see while in the Gorge.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Dan G, Thanks for taking the time to share your experience. We are happy to hear how much you enjoyed our restaurant Riverside, Cebu Lounge, our shoreline pool and fitness center. We hope to welcome you back someday.

"Great restaurant on-site. Rooms somewhat average. Nice location on the river within a mile walk of the town."

4
dwfr, California 10/10/2019

LOOKS NEW, BUT ISN'T I was teetering between a 3 or 4 rating for this hotel. It feels like an older hotel that has been renovated to look modern, but there are signs of wear in the room like mold around the bath and a bathroom door that didn't look like it had been replaced in the reno. What pushed it into a '4' was the friendly service and the unexpectedly good on-site restaurant. It's also conveniently located within a 1 mile walk of the town and has a nice location on the Columbia River. There's free outdoor parking and a newer outdoor pool and hot tub with a view of the river. We were fortunate to have been upgraded to a King Executive Suite (We must have smiled right!) which had 2 sinks, a tub/shower, iron, hair dryer, an umbrella, flat screen TV and a balcony with views of the river. The complimentary hotel toiletries looked upscale, but the shampoo didn't foam up very well. The room was quiet. NOT YOUR AVERAGE HOTEL RESTAURANT We were given a coupon for the restaurant -- buy one entree, get 50% off another -- which we used. There was an hour long wait for the restaurant, so we sat in the bar seating area, which was fine except the view wasn't as good. The food is locally sourced and was surprisingly excellent. I enjoyed salmon over gnocci with fresh veg and a glass of white wine. We spent an afternoon in the town of Hood River although I didn't think there was much to see. This really was just a stop to rest our heads before continuing on our self-drive along the Columbia River before returning to Portland. If you found this review useful, please click the thank button. :)

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dwfr, We appreciate your detailed review and candid feedback. We're happy to hear that our friendly service and great on-site restaurant added to the quality of your stay. Our property celebrated its 50th anniversary two years ago. We make renovations in stages with the hope that every bit of the property is updated on a regular basis. That said, we try to conserve the mid-century modern decor. We are pleased to hear you enjoyed Riverside's menu featuring locally sourced ingredients. We hope you'll visit us again!

"Very Nice Stay in the Gorge"

4
Alverda3, Spokane, Washington 09/10/2019

This was our first stay at a Best Western Plus and we were surprised at how nice it was, compared to other Best Western's we have stayed in. Our room was on the 2nd floor and was nicely appointed, as well as being freshly updated. The staff at the hotel was very nice, right down to housekeeping. Breakfast was a total surprise, as our meal was as good as anything you might expect in a nicer bistro, and it was nice to see a menu that was devoted to locally sourced ingredients. The grounds of this establishment are great, as it is located next to the river and a walking path into town. The only downside of this location is that it is located next to the bridge and can be noisy, depending on where your room is located. Even so, I wouldn't hesitate to book a room here again. A very good value for the money and the staff is excellent.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Alverda3, Thank you so much for your gracious, flattering review. We are pleased to hear that our quality appointments, amenities and staff added to a nice trip. It's also great to hear you enjoyed our served guest breakfast at Riverside. We hope to welcome you back again in the future!

"Beautiful location. Nice hotel with minor issues"

4
Rich510, Oakland, California 09/10/2019

Very nice location on water. We had executive level room on water. Not cheap. The biggest issue was an old heater/air conditioner that was very noisy, sounded like a model T Ford whenever it cycled on. We complained to staff but it was late at night and did not want to change rooms. Also the lobby bar and restaurant were crowded with noisy conventioneers so we ate elsewhere. We did have the free breakfast the next morning and it was mediocre.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Rich510, We appreciate your feedback and are happy to hear you enjoyed the location of our property. We apologize for the inconvenience caused by the heater/air conditioner. We promise to have that checked out. We hope you enjoyed your visit to Hood River.

"Great meals!"

4
triphelp555, switzerland 09/10/2019

While travelling through we just stayed one night, but for the food, I would have loved to stay longer! We had a delicious dinner and excellent service. The room was on second floor too close to the bridge. The noise was disturbing and stopped me from sitting on the balcony and watch the river and the birds. The breakfast was the best I ever had on this trip or even during al trips to the US over the last years. It even topped the delicious dinner. There's great food freshly prepared with the best ingredients and seasoned in the manner of high class restaurant.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear triphelp555, We appreciate your kind review. We are thrilled to hear that you found the breakfast "the best you've ever had on a trip!" We hope you can return for a longer stay in the future. Please enjoy the rest of your trip and happy travels!

"Amazing stay"

5
MataoSR, Nelson, New Zealand 02/10/2019

What a wonderful hotel!! River front views and snow to boot! The room was extremely well appointed, quiet, and exceptionally clean. The Riverside Restaurant had amazing food and an exceptional wine list. Plenty of amenities, and super close to fast food and mini marts. Amazing views from the Riverfront Suite, and I was lucky enough to watch the river as snow fell all around.us. I stayed for business, but I'll definitely bring the family back.

"Amazing hotel "

5
606darrenc, Fleet, United Kingdom 01/10/2019

Perfect location right on the river. Get a river room view if you can as that was excellent. Restaurant was good although a little busy and would suggest going to breakfast early. Bed was slightly uncomfortable but that was a minor concern. Great hotel in a great area.

"Best place to stay in Hood River!"

5
User 30/09/2019

We always stay here when we are in the Hood River area. The service is excellent as well as the restaurant, location, view and service. I always recommend it to people if they are coming that way. We will be back!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Explore718382, We are honored to have you as our repeat guest, and thank you for letting us and others know our service and on-site restaurant keep bringing you back. We look forward to your next visit.

"Wedding in Hood River"

5
kklynn, Portland, Oregon 29/09/2019

We were in Hood River for a family wedding. People are staying in many different places with mixed reviews. This hotel was fantastic. Great views with wonderful walking path along the river. The rooms are clean and well appointed. The complementary breakfast was delicious with many options to choose from. I would highly recommend staying here.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear kklynn, Thank you for your high recommendation! We are delighted to hear our property was a "fantastic" stay during your family wedding. Thank you for sharing you enjoyed our views, shoreline path, and included served breakfast at Riverside. We hope to welcome you back someday!

"I'd stay here again "

5
BarbaraLee, Florida City, Florida 29/09/2019

This was the perfect location to stay after a family wedding. Clean and spacious room, comfortable bed, quiet. The best part was the complimentary breakfast in the Riverside restaurant. Order off of a varied menu. Much more than the do it yourself buffet I expected. All enjoyed their food - chorizo frittata, protein bowl with lots of veggies and quinoa and lentils, and hash.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear BarbaraLee, We appreciate you taking the time to submit a review and sharing your experience. We're so pleased to hear you found our location perfect, room comfortable, and especially liked our included served breakfast at Riverside. We hope you'll be able to visit us again.

"A great hotel for travelers & tourists along I-84 east of Portland"

4
ValhallaIdaho, Lahaina, Hawaii 23/09/2019

The Best Western Hood River Inn is located at 1108 E. Marina Way, Hood River, Oregon, telephone 541-386-2200. It is a Best Western Plus facility which includes amenities such a beautiful swimming pool & workout facility, restaurant and small business center. So, accordingly, this is not a bargain/discount-type property as it presents a somewhat higher standard of accommodation. Also, the property is located alongside the Columbia River with a beautiful view – further enjoyable by taking a nice walk along the pathway provided along the river. And the hotel is easily accessible from Interstate 84 for those traveling by car. The hotel is nicely laid out with the main building being connected to 2 wings containing most of the rooms. This layout allows a feel of privacy as the wings are spread out with a beautiful view for those rooms on the river side. Although the hotel appears to have been built several decades ago, it still has that elegance look even though a bit of aging can be detected – and, however, the luxury element it must have had when new no longer exists. The hotel offers free wi-fi, discounts, and reward points towards free nights. Also dining is available at the Riverside Restaurant and contrails available at the adjacent CEBU Bamboo Lounge, both located in the main building. Our room was large & comfortable with a king-size bed. The bathroom was typical “hotel” in both size & layout. The room had both a microwave oven and a refrigerator. It had a nice desk. Parking was free and excellent. And the staff was particularly attentive and friendly. We also noted that the community appears to host a fair amount of tourism and special events such as weddings and business meetings which attracts a fair amount of activity and guests to the hotel. In our case, it was a wedding. Advance reservations are recommended.

"Great location and staff"

5
Tony C, Corvallis, Oregon 23/09/2019

A great location with solid amenities (e.g., the pool). Comfortable rooms and helpful staff. The included breakfast voucher makes for a delightful hotel-provided meal. Not a "resort" experience if you're looking for that, but it's had to beat!

"great hotel"

5
User 22/09/2019

Hotel is right on the Columbia river. Room was very clean and comfortable. The included breakfast was excellent. My only complaint was the parking. Many people come to use the bar which takes away from guest parking.

"Beautiful"

5
cdcooper1973, Puyallup, Washington 22/09/2019

This hotel is absolutely beautiful. My room faced the river. The rooms were very clean. The staff was amazing. The food was delicious and the staff serving were very kind and on top of things. I highly recommend this hotel and hope to come again. Was here for my son's wedding, and the hotel was very relaxing and welcoming.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear cdcooper1973, Our many thanks for the high recommendation. We are happy to hear our accommodations provided a relaxing and welcoming respite during your son's wedding festivities. Thank you for sharing your kind comments about our rooms, our staff and food at Riverside. We hope you can visit again!

"Right on River"

4
vicsdahlias, LI NY 21/09/2019

Hotel is a decent size.West & East Wing.Nice path in back of hotel to walk near river.Bed was good & pillows.A/C doesn't turn off. Big room. Towels & toilet paper alittle rough on skin. A green hotel,which is great. There is a restaurant connected to hotel.You get a coupon for breakfast,which is free. And a discount for dinner. Food was excellent both times. Sat outside on deck by river,was really nice.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear vicsdahlias, Thanks so much for staying with us, and for offering many details and highlights of your stay. We appreciate you mentioning that food fro breakfast and dinner at Riverside was perfect, and that you enjoyed your meal on the deck. We hope you'll have a chance to return someday.

"Paradise found!"

5
User 19/09/2019

Headed to Spokane and needed to stop for the night. What a lovely surprise! Everything from the room, pool, river view, restaurant and staff was perfect! Will definitely return for a longer stay! Absolutely wonderful!!!

"Continues to Satisfy"

5
denniswJ5470JJ, Nine Mile Falls, Washington 18/09/2019

We splurged and stayed in the Waucoma Suite in the west wing. This river view room is actually two standard rooms size. The right side is the living area and kitchen. It has a sleeper sofa, two stuffed chairs, dining table and chairs, and gas fireplace which does heat nicely. The other half of the suite has the king bed ( very comfy), and a nice stuffed chair. This is a handicapped room. We have a daughter in a wheelchair. The room was very accessible with extra wide doors and plenty of room to maneuver in the rooms. Bathroom has floor level walk in large shower equipped with handrail, folding bench, and a very adjustable shower head on hose. Both halves have access to large private balcony over looking the river. Second floor unit, room 263.

"Comfortable stay"

5
User 17/09/2019

Good sized room, close to the river walk which takes you right into the cool brewery area, excellent bar/restaurant, gym, scratchy sheets and ruffff towels but the free breakfast is huge plus...pillows were solid

"Needs updating and maintenance for the price"

2
Cheryl F, Portland, United States 17/09/2019

The setting for this hotel is beautiful and peaceful, right on the Columbia River. We've stayed at this hotel at least 7 or 8 times over the years - but it is running down - and am not seeing a lot of updating in the rooms - and on our last visit - the AC needed to be on as it was warm in the room - but it produced a highly offensive odor. So, we needed to open the sliding door for air at night - but there was no screen on the door. Breakfast was "tired" - in that the menu is losing its variety - and it took a long time to get served. I don't know that there is a better hotel in Hood River, OR - as this one is probably the best location. But I'd like to see the hotel put some money into some updating to justify the high cost of their rooms. We like to stay there at least once a year - but next year, I'll investigate another spot.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Cheryl F, We appreciate your repeat visits over the years, and thank you for taking the time to submit a review. We regularly update rooms in the hotel section by section. For future visits, please call our reservations line directly for the broadest selection of room types and prices, or book through bestwestern.com while being alert to terms for certain room rates. If you use other online travel sites, it's important to be aware that discounted rates may be tied to specific room inventory or restrictions. We hope this helps, and that we'll see you again next year!

"Great views"

3
dagwhite, Bellingham, Washington 17/09/2019

The hotel is clean and updated, however, there is some maintenance that should be done to the exterior. The staff is friendly and helpful. The food is not celiac-friendly even though the menu offers gluten-free items - beware. My husband said the food was very good.

"Unsurpassed views"

5
betteh457, Hollister, United States 12/09/2019

Stayed one night in this beautiful Hood River resort.. never wanted to leave. It's just a short , easy walk to downtown Hood River, a fun little town with friendly folks. But once settled in your room , you most likely won't want to leave. Truly a unique one of a kind place. Hope to return!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear betteh457, Thank you so much for your five-dot review. We are so happy to hear you enjoyed your stay with us and hope you can visit again in the future!

"Stay by the bay"

5
User 10/09/2019

We arrived later in the evening. greated, assisted, and care for in the best way possible. Our room was facing the bay on the top level. The balcony was clean and so was the room. All in all wonderful

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Daniel M, We appreciate your short and sweet review. Thank you for mentioning a number of things that made your stay with us enjoyable!

"A wedding in Oregon"

5
Patty C, Rockville, Maryland 09/09/2019

We had never been to the Hood River area but were there recently for a wedding. The staff at the Best Western Plus was outstanding. A very nice and friendly large bar area. Our waitress Kaeven [sp?] gave us outstanding customer service. The food in the restaurant was amazing. We had not planned to eat most of our meals there, but the extensive menu kept us coming back.Breakfast was delicious and there were many choices. Dinner was amazing with the homemade pasta dishes, plus many other dishes. The location, on the river, had gorgeous views. We enjoyed sitting on the deck at dinner time. The hotel was very close to everything we needed to drive to and we enjoyed the walkway convenience of walking into town.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Patty C, Thank you so much for such a generous review. We are thrilled to hear you enjoyed your stay as well as your numerous meals at Riverside. Thank you for your kind comments about our staff, too. We hope you'll be inclined to visit Hood River again, and that we can welcome you back.

"Best Location"

5
Terri R, San Diego, California 08/09/2019

This hotel provided a central location to all local site-seeing activities. Off-site fast-food chain restaurant and coffee shop within 100 yards of hotel, walkable. Easy freeway access and two gas stations are super close. I thought my room was a little pricey but it was Labor Day Weekend. Restaurant breakfast was good both times but get there before 8:30am to avoid crowds. Free coffee setup outside restaurant before breakfast.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Terri R, We are happy to hear you enjoyed our convenient location and served guest breakfast. We hope you're able to stay with us again in the future!

"Quick trip to Hood Rivet"

4
JenHopek, Tucson, Arizona 07/09/2019

My husband and I stayed one night in Hood River and were very pleased with the Best Western. The views from our ground floor room were amazing. The hotel also had lots of great amenities to include an umbrella in the closet for rainy days! It is a little over a 1 mile walk to downtown along the River path which is beautiful. Service was excellent and room was clean. The only downside was the mattress... it likely needs to be replaced.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear JenHopek, Thank you so much for your kind review. We are so happy to hear you and your husband enjoyed your stay with us, and that you appreciated our many amenities. We hope your travels will bring you again soon!

"great location!"

5
User 06/09/2019

Very nice accommodations with a nice lounge and restaurant with outdoor deck. Very close to the water and views were great of the Columbia. Walking distance to downtown and riverside trail. Mt. Hood is an beautiful hour's drive away.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 759ron, We appreciate your five-dot review and your sharing of the things that you enjoyed about your stay. We're happy to hear you enjoyed many amenities at our property plus our location. We hope you'll visit us again!

"BEST IN THE WEST."

5
scottrosenberg, Eugene, Oregon 06/09/2019

The staff, restaurant, view, and the rooms could not be better. This place is one of those hidden gems of the Northwest. We spent five nights at the hotel and ate at the restaurant at least twice a day. Go there you will be happy!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear scottrosenberg, What a heart-warming review! Thank you for sharing your thoughts on our property. We are thrilled to hear of your enthusiasm and high recommendation. We hope to welcome you back again!

"Great stay at the Columbia River Gorge"

5
pwittmaier, San Antonio, Texas 05/09/2019

This hotel is fantastic. Great location, room, food and proximity to Mount Hood. The room was very good size and the bed was very comfortable. We received the free breakfast option and the food was fantastic.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear pwittmaier, Thank you so much for submitting your review. We appreciate your kind words and hope you are able to visit us again in the future!

"Long Weekend Getaway"

4
dcubedwa, Seattle 03/09/2019

This is the second year the family has met up in Hood River and stayed at this hotel. It has a variety of accommodation types, the staff is great and the free breakfast is in the restaurant overlooking the river and is well above the typical free hotel breakfast. The building is a little dated but it didn't seem to be an issue. Both the pool and the gym are very nice and we were able to walk to a lot of different sights including into town. We also had a great time a happy hour in the bar. Highly recommend this hotel.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dcubedwa, We are so thrilled to hear your family has enjoyed stays with us two years in a row, and are pleased to hear you've discovered our variety of accommodation types. Thank you for your high recommendation. We hope you'll stay with us again during your next visit to Hood River.

"great location but quality wasn't the best for the cost"

3
User 03/09/2019

The location of the Best Western is great! It is right on the river and beautiful. The restaurant onsite had amazing food and a fabulous choice of wines. The beds were very comfortable. The only thing I did not like for the cost ($307 per night) was that the towels were old and rough on the skin, the fitness center is REALLY small and there were a lot of stains on the carpet (doesn't look too clean), the pool looks way bigger on the website - I went to the pool and couldn't even swim/ layout because there were so many people and there weren't enough chairs - about 8 people were laying on the ground.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Kelly M, Thank you for submitting your Trip Advisor review. We appreciate hearing your feedback and are happy to hear you enjoyed our location, our onsite restaurant, Riverside, and that your accommodations were very comfortable. Please note that peak season and holiday weekend rates are our highest, and we encourage you to check back for lower non-peak rates. We hope to see you again!

"This a great 150 dollar a night hotel. Except it charges 300."

3
Jay C, Bend, Oregon 30/08/2019

Good location. It is truly right on the water. The views if your room was on that side of the hotel would be great. The air con unit was noticibly loud and could not be turned off. The bed was one one of those ones that was soft enough or old enough that it was like sleeping in a hammock. Be aware that the "main floor" is actually the basement or lower walkout so accessing it from the lobby level floor with luggage is not recommended. The included breakfast was quite good and the staff were all very helpful.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jay C, Thank you for your kind words about our property, included guest breakfast and helpful staff. To clarify our room choices, it's always wise to speak to our hotel reservations staff directly when possible to discuss your preferences. We have a wide range of rooms in varying sizes and price ranges, half of which are view rooms, and some with patios or balconies. During peak season, one generally finds higher rates, but if one is flexible, mid-week or off-peak dates are often more reasonable. Thank you for sharing your experience.

"Work Trip to Hood River"

3
DougBuchanan, La Pine, Oregon 29/08/2019

The hotel was booked by my HR department so we I arrived I was unaware of the facilities here. When asked if I wanted a map of the Inn, I of course said yes but instantly got the impression this was a hassle for her. The room was clean and well stocked with a fridge, microwave and coffee maker but no coffee mugs. The view on the 2nd floor was nice with having the Columbia River right there. I liked the fact they have a Green program where you can decline cleaning service for your room. What i'm disappointed about is after getting home I was informed from a co-worker that Breakfast is included but I was not informed of that at check-in. Would have been nice to know the options available at the Inn.

"Weeding trip"

4
afsanehmrazavi, Los Angeles, California 28/08/2019

Lovely location excellent staff and service spectacular view of Hood River had a wonderful time celebrating with our family and friends. The restaurant was wonderful the food quality was wonderful and delicious the restaurant staff very friendly and always went out of their way to respond. The ambiance of the restaurant was wonderful. Great choices of gluten free food. The view overlooking at the Hood River was just breathtaking. The gym was very clean with beautiful view. Highly recommend for people with kids it seemed all age groups had wonderful time.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear afsanehmrazavi, Thank you so much for your flattering review. We are pleased to hear you enjoyed so many aspects of your stay and had a wonderful time celebrating with friends and family. We appreciate your kind words and your high recommendation. We hope you are able to visit us again in the future.

"Beautiful hotel"

4
Lark H, tillamook, United States 27/08/2019

Hotel is beautiful inside and out. Have stayed here before and was very pleased. Was disappointed that I had no closet or place to hang up clothes. The bed was comfortable and always love a room with microwave and refrigerator.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Lark H, We appreciate you taking the time to submit your review with us. Thank you for being a return guest! If you make your reservation directly with our hotel, we should be able to ensure a room with a closet. We hope you are able to visit us again soon.

"Amazing "

5
flyfishingattorney, Grand Haven, Michigan 26/08/2019

Stayed in the 2 BR Suite on 8/11/19. Amazing property. Terrific waterfront view, excellent beds, 5 star hotel quality dual head shower. Erik the front desk supervisor was excellent. Stunning pool with an indoor and outdoor hot tub. We LOVED everything about our stay including the free breakfast. TIP: GET TO THE RESTAURANT EARLY FOR BREAKFAST TO AVOID A WAIT AMAZING STAY!!!!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear flyfishingattorney, Thank you so much for your glowing review! We're happy to hear you enjoyed so many aspects of your stay with us. We appreciate hearing that our front desk staff, river views, pool & hot tub, complimentary breakfast and accommodations made your stay "amazing." We hope you are able to visit us again soon in the future!

"Great stay"

5
slat235, Olympia, Washington 21/08/2019

Summer months and traveling solo so sprung for the executive adult only floor. Very clean, great view, quiet, friendly staff. The on-site restaurant was wonderful with outdoor seating as well. Walking distance to town and the riverfront activity area too. Ample parking. Would stay here again.

"Fantastic place"

5
roselynr858, Central Point, Oregon 20/08/2019

This hotel is located right along the Columbia River with many room offering river views. There is a nice safe walking path along the riverfront so you can get out and enjoy the beautiful scenery. The rooms are very clean and modern. The hotel has been well maintained and has a warm comfortable feel about it. Staff is very friendly also. Very nice to have a complete restaurant right there also.

"Great location, clean and comfortable!"

5
AmyMac1973, Oregon 19/08/2019

Beautiful and clean property right on the Columbia River! The pool was perfect. The Riverside restaurant on property was excellent for breakfast (went someplace else for dinner) We can't wait to head back:)

"Excellent location"

5
cintrix, ny 19/08/2019

This Best Western was one of my favorites . The location is amazing. You can't beat the view. Make sure you eat in their restaurant right on the river! It is close to all the major water falls too. The rooms were clean and comfortable.

"Business Trip"

4
darinallred, Sacramento, California 19/08/2019

Excellent Best Western, one of the top 3 I have stayed in. Hotel restaurant is exceptional. View of Columbia river is outstanding, and paved path along the river is a nice way to get some exercise after a long drive.

"Relax in a beautiful setting"

5
GillesD758, Gatineau, Quebec, Canada 16/08/2019

This hotel is beautifully located along the Columbia river with excellent views of all surrounding areas. The service is excellent with caring and helpful staff members in all areas. The restaurant offers varied meal choices in a beautiful setting; breakfast is offered with table service in a clean environment.

"Great location/staff...rooms need work"

3
Sailright, Port Saint Lucie, Florida 16/08/2019

Location from our two bedroom suite was fabulous easy to watch traffic on the river under the bridge from the patio. We were walking distance from everything downtown. The rooms were reasonable size and included a kitchenette Plus living room area. Bathrooms are pretty small. Carpet is old and dingy. Cabinets are as well. This place is sold out almost all the time because of its location. I think that is why they don't bother to update it. The staff are superb and our stay was great. We had a great time visiting the downtown area and doing the loop for Wineries and other neat places to see. Definitely due to go to the lavender Valley. Wish I could give this place a higher rating but it's just not going to get that higher rating from me when the shower has barely enough flow and the rooms are so dingy. Would I stay here again? Yes probably would but I just want people that read my review to know what you are getting. I hope this helps. Chris

"Good room"

5
Melanie H, Virginia 15/08/2019

Easy check in. Plenty of parking close to room and easy to get luggage in also. Clean room with great view of the Columbia River. Got a nice bagged breakfast to go with water, and apple and granola bars.

"The place we always go back to"

4
Elledog2000, Oregon Coast, Oregon 15/08/2019

When we go to Eastern Washington we always stay here as a half way place to relax and not drive so long. The room is always clean and comfortable and the view of the Columbia is great. They have a great bar and have a good bar menu. Lots of TV monitors if you're a sports fan. This is our favorite place to stay

"Great Hotel in Hood River"

5
Casey W, Seattle, Washington 15/08/2019

I stayed for a weekend and thoroughly enjoyed the property. The hotel is quite large and very wide. If your room is at the end, a bit of a walk from the front desk is involved. Luckily, there are many different entrances to shorten that distance. Great views on the river side if you want, but good light on the other (parking lot) side. Rooms very spacious and clean. Had all the amenities needed - fridge, microwave, chair, desk. Appreciated the double sinks in the room. One in the bathroom and one outside the bathroom. Room showed a bit of age - chips in the pain on the wall corners or the doors, but in overall good condition. Comfortable beds. Fitness center was a bit of a disappointment - only a few machines and no hand weights. Can't beat the view of the pool area and river while working out. Free breakfast in the hotel (except for gratuity) was a nice touch. A bit further from the true downtown for walking, but very easy to get around. Would stay here again if in Hood River!

"Vacation"

5
freemhe22, Port Orchard, Washington 09/08/2019

Rooms were clean, hotel staff was very friendly, food was very good and we really enjoyed the outdoor pool. We stayed at the Cascade Lockes Best Western and Hood River Best Western. Both hotels were great.

"BEST Best Western Hotel of the chain"

5
IBFROG, Mt. Shasta, Ca. 07/08/2019

After a long, cold, and snowy winter, we decided to go north and explore the Columbia River Gorge. As we are Best Western customers during most of our travels, I reserved a room at the BW Plus Hood River Inn. The reservationist on the phone was more than helpful and encouraged us to spend four nights exploring the region. She also was able to give us a room on the "executive" floor....no kids and no pets. Upon opening the door to our room, we were thrilled! The view from the sliding glass doors and wall of windows was of the Columbia River and bridge. There was a small balcony outside to watch the life on the river pass by...barges, windsurfers, boats, jet skiis, etc. The room was very big, with a king-sized bed, 2 comfortable sitting chairs, a desk, another chair, tv, large bathroom, etc. The room was so quiet at night and absoulutely perfect for us. The complimentary breakfast was one of our highlights to the stay as you order anything you'd like off of the menu. (entree and beverage). To our surprise, the food in the restaurant is absolutely delicious and we found ourselves happy to stay in after a long day of touring and have our dinners on the outdoor deck enjoying the river and cool breezes. My only complaint regarding our room would be the mattress. There is just one single mattress (no boxsprings) and we found that we both slid towards the center at night. The bed wasn't uncomfortable but could be much better. This BW hotel is not cheap but for what you receive (stellar view, excellent food, large and quiet room, central location to explore the gorge, etc.), it was perfect for us.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear IBFROG, Thank you so much for your all-around generous review! We are happy to hear you enjoyed our accommodations for your stay while exploring the Columbia River Gorge. We appreciate you taking the time to write and including so many details — from making your reservation to your room and amenities. We are delighted to hear your included guest breakfast was a hit, and appreciate all your compliments about Riverside's food. We hope you are able to visit us again in the future!

"Renovated BW in great area"

5
Lvtotravel_8, Portland, OR 06/08/2019

Hood River is a unique area on the Colombia Gorge. The BW is right on the river and had gorgeous views. While it has been here for a while, the rooms have been updated and are very comfortable. The dining room includes inside and outside seats, a perfect place to relax and enjoy excellent food, great service and beautiful views.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Lvtotravel_8, Thank you so much for submitting your kind review. We are pleased to hear you found our property to be a perfect place to "relax and enjoy excellent food, great service and beautiful views.” We hope to see you again!

"Conference at the Hood River Inn"

2
Glenno1614, Comox, Canada 05/08/2019

Our group booked a conference for around 100 at the Best Western Plus Hood River Inn. The facility is tired. It has serious accessibility challenges for disabled people. Too many stairs, no ramps, and a disfunctional elevator to the conference room. The room was overly hot and could not be cooled down to a reasonable temperature. The conference food was very good. Rooms at the west end, near the bridge are NOISY. Our room ($300+/night) had broken door handles/latches. If planning an event, spend a night in the facility BEFORE booking it.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Glenno1614, We book hundreds of groups at the Hood River Inn every year, feel it's very important to be open and honest in disclosing any suitability issues hotel groups may have. We are very sorry to hear you had a poor experience during your stay. We apologize for the A/C and accessibility issues you encountered. An automatic duct in the A/C system was stuck open dragging in outside air and the timing during a heat-wave could not have been worse. The Inn celebrated its 50th anniversary two years ago. It's true some original building aspects have proved difficult to bring up to modern ADA standards, however the East and West wings and Riverside Suites meet standards and include ADA guest rooms. Our mid-century architecture for many is part of the historic appeal and we've made all reasonable efforts to improve accessibility. Conference rooms are generally discounted for blocks, and the price your paid must have been for a two-room suite rather than single guest room. We will be sure to have the door handles and latches in the suite you occupied checked and repaired if necessary. It's always wise to speak directly to one of our reservations staff to inquire about any special needs for accommodations. Thank you again for sharing and for the opportunity to respond.

"Fabulous hotel"

5
User 02/08/2019

Beautiful hotel and everyone that works there is super friendly and helpful. It is like a Disneyland experience. The restaurant and bar has delicious food, great selections. Rooms are large and comfy. I highly recommend this hotel

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Adventure397847, We appreciate you submitting a review as well as your high recommendation. To compare our property to a Disneyland experience is really something! We're happy to hear you enjoyed our friendly, helpful staff, great food at our restaurant and bar, and comfy rooms. We hope you can visit again.

"Great accommodations with a FABULOUS breakfast."

5
thecarrollbunch, Edmonds, Washington 01/08/2019

Hotel was very clean, staff was friendly. Full menu breakfast was included in our stay. In lieu of having our room cleaned, we could receive 500 points per day or a $5 voucher which we used for a nightcap! The pool was great....clean and had a glass surrounding to protect from the wind.

"Location!"

4
joyclark5, Vilonia, Arkansas 31/07/2019

Nice older motel right on the Columbia River. Our room was spacious and comfy. Best part was the room had a patio door, which opened onto a sitting area overlooking the river. Great walking path along the river, and you can also go down on the dock. Nice restaurant on the premises, with two bars, although service was a bit slow. Complimentary breakfast entree, which we ate on the patio. Had a yogurt breakfast with strawberries, bananas, and granola. So good, and such a large portion that I couldn't eat it all. My only negative comment is that this establishment is a haven for dog owners, of which I am not one. Be prepared to be inundated with dogs all over the grounds. I would like for the hotel to maintain non-dog owner rooms, as I don't like staying in rooms that have been inhabited by animals.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear joyclark5, Thank you for submitting your kind words about your stay and we are happy to hear that you enjoyed our property's location, a comfortable room, and breakfast on Riverside's dining deck. We have a special selection of dog-friendly rooms and the majority of guest rooms are non-pet rooms, so no need to worry. We are glad to hear you enjoyed your stay and hope to see you again!

"Dog friendly river front stay"

5
Kaitlyn P, Seattle 30/07/2019

Right on the river and dog friendly! Felt like a resort. You can even leave your pup in the room to enjoy the pool or dinner at the restaurant. We would gladly stay here again. Also big comfy king beds!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Kaitlyn P, Thank you for your short and sweet review! We are happy to hear you enjoyed your stay and that both you and your dog were well-accommodated. We hope you are able to visit us again soon!

"Great Location "

5
BrushPrairie, Brush Prairie, Washington 28/07/2019

This hotel has a lot going for it. It is located right on the Columbia River. Half of the rooms face the river and many of them have balconies or patios. My room was on the executive level in the east wing. Had a balcony facing the river. Every morning guests receive a free breakfast in the dining room with indoor or outdoor seating. Food is high quality. Enjoyed dinner there one evening on the outside deck. Very pleasant. Nice paved pathway in front of the motel. Outdoor swimming pool overlooks the river. We could always find shade by sliding some chairs closer to the fitness center. Next to the parking lot is a McDonalds and several gas stations. Great place to stay!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Brush Prairie, We appreciate your many kind words regarding your stay with us. Thank you for taking the time to review our property, and for mentioning our high-quality food at Riverside (and included guest breakfast), as well as our shoreline path and swimming pool. We hope you are able to visit us again in the future!

"Vacation "

4
busymotheroffour, Elgin, Illinois 25/07/2019

This is a beautiful hotel located right on the river. Great proximity to restaurants and bars. There is a water sports rental place next to the hotel which has jet skis, kayaks, paddle boards, kite surfing, and more. They offer lessons and are reasonably priced. Short trip across the bridge to Washington for white water rafting.

"Nice stay"

4
Abbs2250, Wisconsin 24/07/2019

We had a really nice stay here on our Oregon vacation. The water views are beautiful. Can tell it's an older hotel but it was clean and our room was spacious...just some normal wear and tear here and there. The kids enjoyed the pool. It was a convenient spot for the activities we wanted to do in the area. Would definitely recommend to others.

"Excellent Setting"

5
Richard H, portland, United States 24/07/2019

I stayed in the "East" wing on the 3rd floor/King room with river view and balcony. Was amazing! I was close to the pool/hot tub/fitness room, and it was busy during the day, but still quiet in my room. Room was clean, everything was in good working order, bed was firm, but not too firm, and the room was quiet. The included breakfast was wonderful, was sit down/menu in restaurant, not buffet style, very good choices. There is a waterfront walk that is about 2 miles roundtrip, was a nice evening walk. The pool and hot tub are very nice & clean. I was there in July, so it was VERY crowded with parents & children having a great time. We opted to goto the Sandbar on the Columbia River and play int the water there. We ate at the Hotel Restaurant 1 night, the food was great, fried Calamari was amazing and it was a Huge portion for 2 people, service was good. If your going during peak travel time I highly recommend making a reservation for the restaurant, we did, and so glad we did because the wait was 40 minuets. This Hotel is close to downtown Hood River, Fast food is within walking distance, 2 gas stations within walking distance with mini markets. It's in a very nice setting. Would highly recommend and will stay again.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Richard, Wow! Thank you so much for submitting such a kind and detailed review. We appreciate hearing how much you enjoyed our accommodations, restaurant and location. We are happy to hear your guest breakfast was "wonderful," and thank you for suggesting restaurant reservations during peak times. We are delighted by your high recommendation and look forward to your next stay!

"Breakfast"

4
Dennis525, Hollywood, Florida 23/07/2019

We had breakfast in the lounge the last two days as the dining room had a 20 minute wait. We were fortunate enough to have Cory wait us on both days. As someone who has been, and still is in the restaurant business for 40+ years, I have to say he was exceptional. He greeted us well, made good suggestions and was attentive throughout the entire meal. He also took time to engage us in conversation in the little time he had. Cory is what every employer would want - what a great ambassador for your property.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Dennis525, Thank you for submitting your review. We are happy to hear you enjoyed your included guest breakfasts and thank you for your high praise for Cory. We will let him know about the kind words you shared with us, and we hope you'll visit again.

"Superb in everyway"

5
P3343IQlindas, Armonk, New York 21/07/2019

What a wonderful surprise! We had just finished a week's vacation with our family in Sunriver and had planned to head to Portland for a couple of days before heading home. However, our son and his family had stopped at the Riverview restaurant and raved about it and the location so much that we decided to spend our time there instead. This is not your ordinary Best Western- it was special in every way. Patio restaurant Riverview was so yummy and varied for breakfast, which is included in price of room and every dinner was delicious as well. Location on river was beautiful and we could easily walk to town too.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear P3343IQlindas, We are delighted to hear you followed your son's kind recommendation to visit us. You are correct -- we are not an "ordinary" Best Western, and your review so aptly captured your surprise. Thank you for taking the time to submit a review. We appreciate your kind compliments about your breakfasts and dinner at Riverside, as well as our location. We hope to see you again!

"GRAND !"

5
1Ofmyhands, Vancouver, Washington 17/07/2019

Being right on the Columbia River and dining on the outdoor deck made this stay that much more enjoyable. The staff and accommodations are top notch. (Bed is a bit soft for our taste, but then that's all relative.)

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 1Ofmyhands, We are happy to hear you enjoyed many aspects of your stay with us. Thank you for taking the time to submit a review. We hope you are able to visit us again!

"Wonderful location in Hood River"

4
User 16/07/2019

The Best Western Plus in Hood River is beautifully located right on the Columbia River. Their Riverside Restaurant serves nice waiter service breakfasts (included) and great dinners. When we checked in we found a leak in our bathroom and when the front desk was notified us they changed our room with no hassle. The pool was also out of service on our second night. Except for these service issues it was a lovely stay.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear AWH58, Thank you for submitting a review about your stay. We are happy to hear you had a lovely stay and enjoyed our location as well as the served guest breakfast. We hope you can visit again.

"Great hotel on river"

1
Betty P, Salem 12/07/2019

Lovely room with balciny overlooking Columbia River and bridge. Full Breakfast ordered from menu included and coupon for 1/2 off 1 entree for dinner. Large shower with nice shower head. Fitness center and may have canoes for rent, unsure but could see some on property. Attached restaurant good food and service.

"Lunch on the deck"

5
User 11/07/2019

Along with visiting friends we had lunch on the deck of the Best Western and had a great lunch! The deck looks over the Columbia River and the windsurfers and kiteboarders provided excellent entertainment. Though windy on the river, the deck is not windy and is quite pleasant plus the food was terrific! I've eaten there 3 times and have thoroughly enjoyed my food each time. I'm stuck on the Cubano sandwich which is the best I've had.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear BadgerKetchum, We are delighted to hear you've enjoyed multiple meals at Riverside, and very much appreciate you sharing your experience. We hope to welcome you back soon!

"Best breakfast of any. Hotal"

5
I weta S, portlland, United States 10/07/2019

Wonderful setting by the river with the best free breakfast anywhere we have ever stayed and that is all over the world and 5 star hotels! They have a jewel of a cook. Dinners amazing too. I love sitting on the deck by the river or swimming in the pool or walking by the wind surfing. This is the perfect place if you are not bothered by distant highway noise. I just think of it as the ocean.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear I weta S, Thank you so much for your kind review regarding your stay. We appreciate hearing the things that made your stay so positive, especially the "best free breakfast anywhere." We hope you are able to stay with us again in the future!

"Wonderful stay"

4
abhig3, Bellevue, Washington 09/07/2019

Best viewed room, temperature control pool, extremely good breakfast and super service. I highly recommend this property for stay. This is on the beautiful location too. Staff was very helpful. I enjoyed my stay

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear abhig3, We are so happy to hear you enjoyed all aspects of your stay. We hope you had a wonderful visit in Hood River and thank you for your high recommendation!

"Great Hotel Great Location"

5
User 08/07/2019

We stayed there last week. This is a truly beautiful hotel. The room was in beautiful shape & faced the Columbia River. It was not far from route 84 but we never heard the road. The room was very nice sized & in excellent shape & had a nice balcony. The breakfast which was included was honestly 5 star & the restaurant was also beautiful & overlooked the river. You can even eat outside & opened early, 6am which was great as we wanted to get an early start hiking. Access to town was very easy as was access to 84 east & west. We really were surprised at how much we enjoyed this hotel. Staff was very nice too in the restaurant as well as front desk.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mark L, Thank you so much for your detailed review. We are thrilled to hear you enjoyed so many things about your stay: the overall property, your guest accommodations, included guest breakfast, hotel and restaurant staff, and location. We hope you'll have a chance to return some day!

"Five Star Accommodations!"

5
Mike D, Pendleton, Oregon 03/07/2019

This hotel is amazing! The guest room was comfortable and fashionably decorated. The restaurant was truly a fine dining experience. The outdoor heated pool and hot tub overlooking the mighty Columbia River. Just everything about this hotel was magical and wonderful!

"Surprises Aplenty"

5
Michael Z, Chicago, Illinois 02/07/2019

I had a notion that Best Western was a lower niche in the hotel industry. It may well be, but this property was outstanding by any standard. Staff, amazing and very helpful, suggestions galore; accommodations, first rate; restaurant was remarkable.

"GREAT Location... but!!!"

4
994daleh, Tillamook, Oregon 28/06/2019

I usually avoid the Best Western hotels like the plague, but this one with its fabulous location on the banks of the beautiful Columbia River is exceptional! It has a couple of faults, though, which kept me from giving it a five-star rating. Firstly our “BRIDAL VEIL SUITE” is located so close to the bridge across the Columbia to Washington state that there is constant noise from the cars and trucks! Secondly we do not drink black tea and that was all that was available in our suite. When I called the front desk they said that I could BUY some green tea from their restaurant! I walked to a nearby convenience store and they gave two green tea bags for free!

"Best Western Hood River Inn"

5
User 28/06/2019

This is a beautiful hotel located right on the Columbia River. Updated rooms overlook the river as does their restaurant where they have both indoor and patio dining. The food is delicious, their wait staff is always friendly and they serve local wines which is a bonus! The ambiance is warm and welcoming. One of my favorite places to visit if I only have a few days available for leisure travel and they're pet friendly!

"On the Columbia River Gorge Riverwalk "

4
ribasga, Tiburon, California 27/06/2019

Large and spacious rooms in a modern hotel. Easy walking to bars and restaurants on the Riverwalk and into downtown Hood River. The Riverside Restaurant on premise is excellent. The bookkeeping at checkout was very confusing and took some explanation.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ribasga, We appreciate you staying with us, and for submitting a review. It's great to hear you enjoyed our accommodations and convenient location for exploring the area -- as well as our restaurant, Riverside. We'll be sure to follow up with the front desk to inquire what might have caused confusion at checkout. We are glad you enjoyed your stay and hope we see you again!

"Excellent place to stay!"

5
NBradC, Livingston, Alabama 27/06/2019

This was not our first trip to stay in this hotel, and we were thrilled to get to be back. The views are magnificent. The staff is amazing. The food is great. Overall a wonderful place to stay. If we are back in the area, we will definitely stay again!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear NBRadC, Thank you for submitting your review. We are so happy to hear you were thrilled to revisit our property, enjoyed your stay overall, and that you plan to return. We look forward to welcoming you back!

"Great People, View, Rooms and Food! And they loved my doggie as much as we do!"

5
jessica_abel_2019, Portland, Oregon 26/06/2019

We booked a last minute overnight here and we didn't know what to expect. We were just happy to get a room at the last minute. We had our dog and we were worried they may not take us. They did! IN fact, they gave us a generous bag of doggie treats and arrange to get us a room on the ground floor with sliding glass door to grassy area! They also gave us coupons for FREE breakfast and discount dinner at their restaurant. AND THE FOOD WAS AMAZING. The room literally opened up to the beautiful view of the river and walking path directly to the main beach front. I will definitely go here again and recommend it!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jessica Abel, What an enthusiastic review! Thank you for sharing your experience. We are happy to hear your spontaneous stay with us was a success for you and your four-legged friend. It's nice to hear how much you appreciated our included served breakfast at Riverside, and guest dinner discount. We appreciate your kind words and your high recommendation. We look forward for your next visit!

"Best Western Hood River"

4
User 23/06/2019

This is a very nice place to stay. It has nice views of the mountains and the nearby Columbia River. There is a nice restaurant on the property and breakfast is included in the price of the room. Discounts for dinner are also provided. This is not the nicest Best Western property I have stayed at, but it is close to the top of the list.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Passenger31748655768, We appreciate your kind review about your stay with us, and the details you provided. We hope you are able to visit again in the future!

"Uninvited guests in my room"

2
Safari00129637771, Portland, Oregon 18/06/2019

The hotel is fine, but the front desk issued other guests room keys to my room, and they walked in on me while I was in bed. I was mortified, especially when the guests stood outside the door, demanding to know why someone was in THEIR room, as if it was my fault. Hotels should ensure privacy and safety, and sadly BWPHR fell short. I felt unsafe and worried during the rest of my short stay.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Safari00129637771, On behalf of our entire team, I would like to apologize profusely for falling short in delivering what would otherwise have been a nice experience staying with us. I am so sorry to hear of the breach of privacy you experienced. Please know this is an extremely rare occurrence. Your security is our highest priority and the circumstances that caused the mistake are being addressed by our Front Office Manager. I can assure you, we will capitalize on this incident to ensure it doesn't happen again. Your satisfaction is important to us. We will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excited to have found this Gem!"

5
User 17/06/2019

I enjoy a day trip to Hood River when the weather is beautiful in Oregon but this last trip I decided to spend an evening close to town. Admittedly I'm a bit of a snob when it comes to accommodations and I was excited to find that the high ratings online are true! Best Western Plus is an incredible property located along the river and their restaurant Riverside is outstanding! So amazing we ate breakfast, lunch and dinner there!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Paradise41512206917 , We appreciate your positive feedback and are so thrilled to hear you enjoyed your stay and that it exceeded your expectations. We hope you will be back for another visit soon!

"Lovely Hotel with an Amazing View!"

5
sarahcG3038VI, Olympia, Washington 16/06/2019

This was a clean, contemporary, comfortable hotel with great staff and service but the absolute best part was the view from the restaurant and the riverside walk. Beautiful outdoor pool, water activities and great food. I'll be back with my family!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear sarahcG3038VI, Thank you so much for your kind words regarding your stay. We are so pleased to hear you enjoyed our property, staff, our amenities and the views. We look forward to your next visit!

"Disinterested staff, sub par amenities, super expensive for quality"

1
User 14/06/2019

Currently still here. First trip with daughter in years. Specifically called front desk to check about pool/hot tub, bike rentals day before our arrival when booked room. Guaranteed in service, not being renovated. Well, that was wrong. No access to hot tub and “heated” pool frigid. Had that been known would have booked more reasonable priced hotel closer to downtown. On top of everything staff incredibly rude when checking in, and there was dirt/sand in the beds. Would NOT recommend. Horrible experience, especially considering paid $550 for two nights!!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Katie, We are very sorry to hear about the events that occurred during your stay. We will do our best to check on what occurred, and share your comments with our staff.

"Amazing"

5
shannonp337, Carrington 14/06/2019

Beautiful View, Great for pictures. Beautiful landscaping and Marvelous Restaurant. The View from the Restaurant was Spectacular, well worth taking time to just relax and watch the water. Great food Amazing.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear shannonp337, We're happy to hear you enjoyed our views and restaurant, and that you were able to relax during your stay. We hope you can visit again.

"Excellent Breakfast and Room"

5
User 14/06/2019

Excellent breakfast and service from Cory at the Bar! Really went above and beyond to make sure you’re experience was the very best it could be! Our room was clean, large and had a lovely view of the river

"Exceeded expectations"

5
cjlmb, Spokane, Washington 10/06/2019

I'm not a person that writes reviews very often but I just have to in this case. We spent the night here on June 6th and the stay was wonderful from check in to check out. Every staff member we came in contact with was friendly and helpful. Free breakfast was an unexpected surprise with superb service from dining room staff at both dinner and breakfast.Room was large and very clean with nice view of the river from the balcony. I honestly can't think of one negative thing to say. Thank you and keep up the wonderful work!!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear cjlmb, We appreciate you submitting a review about your stay, and are delighted to hear everything was agreeable from check in to check out. We're so happy all staff you encountered were friendly and helpful, and that you enjoyed your included guest breakfast. We hope you are able to visit us again!

"Wonderful experience for my wine tasting group!"

5
shazam57, Salem, Oregon 07/06/2019

From first contact to end of stay, I cannot say enough good things about this hotel. I recently took my wine education group of 14 to Hood River and everything was exceptional. This is a great hotel with beautiful views of the scenic Columbia River, a river walk with a path that can take you for miles along the shore, and excellent food. The breakfasts are superb, as are the dinners, which was truly a wonderful surprise. Kudos to Sales Manager Kathleen O'Connor McNew for managing our group lodging and dinner reservations, and to the entire staff for their excellent hospitality. We also appreciated Kathleen's knowledge of the area's wineries – her recommendations were so helpful and spot on. Everyone in our group absolutely loved their stay!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear shazam57, Thank you so much for an all-around flattering review. We appreciate you bringing your wine education group to the Columbia Gorge and selecting our property for your accommodations! We are thrilled to hear you all loved your stay, plus Kathleen's arrangements, hospitality, and knowledge of the area's wineries. Thank you for sharing what amenities you appreciated about our property for small or large groups. It's great to hear everything about your stay was wonderful!

"Hood River Best Western Plus....great value and oh so scenic"

5
Sunshine65610134509, Port Townsend, Washington 05/06/2019

We have stayed at the Hood River Best Western Plus hotel on three different occasions. Our experience just gets better with each stay. Rooms are very gernerously sized; ample staff; setting on the Columbia River, with great views; fantastic dinners, lunch and breakfast on the deck of the restaurant (great selection on entrees), etc. all at a most reasonable price ! All in all a wonderfully relaxing experience with all amenities at a modest price.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Sunshine65610134509, Thank you so much for submitting your generous review about your stays with us. We are thrilled to hear your experience gets better with each stay. We appreciate you being a return guest and hope you're able to visit us again soon!

"great location and service at restaurant"

5
User 05/06/2019

The room was clean, spacious and had an outdoor balcony area. All of the staff were friendly and professional but our waitstaff, Juvenal was particularly attentive and made sure everyone in our party enjoyed a wonderful meal. When I told him i loved chocolate but couldn't eat the cupcakes (gluten intolerant), he brought out a sweet that was perfect for me. Thanks Juvenal for going above and beyond - the flourless chocolate cake was scrumptious!

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Gogi H, We're so happy to hear you enjoyed your guest accommodations and our friendly, professional staff. Thanks also for sharing your dining experience with us as well. We are pleased to hear Juvenal contributed to your positive experience and that you enjoyed a "scrumptious" gluten-free dessert.

"Hood river view"

5
Sunshine24381058636, Fairfield, California 05/06/2019

I opted for a river view room and it was excellent. Good restaurant on site with views. We would certainly return - in fact I started a plan for our next visit. It was a fair value for the restaurant credits included with the room. Wish we had time to use the pool and exercise facilities. Will certainly try and visit again - even if it means going out of our way.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Sunshine24381058636, We appreciate you positive feedback and thanks for taking the time to write. We are thrilled to hear you enjoyed your stay and are already planning your next visit. We look forward to welcoming you back!

"Great location"

4
Jon S, Newcastle, Washington, United States 05/06/2019

We only stayed one night as it was a stop over on our road trip. The room was clean, comfortable and looking out over the Columbia River with a balcony. There is a nice walking path (paved) along the river from the hotel and around an adjacent marina to a park, just enough for an evening walk after dinner at the Riverside restaurant which is in the hotel complex. A Starbucks across the parking lot and river toy rentals makes this more of a destination location rather than the stop over but either way it was a nice place to stay.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jon S, Thank you for submitting your review. We are happy to hear you enjoyed your overnight with us during your road trip. It's great to hear our convenient location and amenities made your stay especially nice. We hope you can visit again!

"Good food with a wonderful view of the river"

5
Gary B, Wenatchee 04/06/2019

We always try to stop here for lunch, it is always a treat to sit on the deck and watch the birds, ducks, and also wind surfers in season. The view of the river is hard to beat! The food is excellent, and the prices are good. We didn't have a chance to stay at the hotel, but we make sure we stop at the restaurant.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Gary B, We appreciate you coming to enjoy lunch at Riverside, and glad you enjoyed the river views from the dining deck. We look forward to your next visit!

"Best Western"

5
User 27/05/2019

Love the Best Western Plus. Always a must to say at when heading to Hood River, Oregon. Excellent amenities along with fantastic customer service by staff! Food is excellent and the daily complimentary breakfast makes your stay well worth the experience.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mobile35723373612, Thank you for submitting your kind review to us. We are thrilled to hear you enjoyed our amenities, service and "excellent" food at Riverside. Thanks for considering our property a "must stay" when visiting Hood River!

"One of the only hotels with direct beach access, but..."

4
Susan B, VANCOUVER 24/05/2019

Don't expect to spend much time on their beach. Old carpet washing up and basically a gross space with so much potential. Disappointing. Beautiful outdoor dining space though and really spectacular at night when all lit up. Breakfast service was slow, took an hour for eggs and bacon then got charged for a to go container when we were late for an appointment because of the slow service. Room was recently renovated, a sort of lodge-like feel. Not my style but clean. Worth noting we were promised "treats" for being Best Western loyalty members but never got any, not even sure what I was supposed to get but I'm sure not worth making a fuss over. All in all, one of the better choices in Hood River but definitely not living up to it's potential of being a property right on the water.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Susan B, We are happy to hear you enjoyed our riverfront dining space and that you find us one of Hood River's better choices. We are, however, sorry to hear certain parts of your stay could have been better. Our apologies on your wait for breakfast, and that you didn't receive your Best Western Rewards treats. We hope you enjoyed your time in Hood River!

"Wonderful restaurant"

4
Brian M, Montrose, United Kingdom 22/05/2019

The restaurant has wonderful views up and down the Colombian river and across to Washington State. The quality of the food and the service is excellent. Very good value for money. I would highly recommend this restaurant.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Brian M, We appreciate your short and sweet review! Thank you for taking the time to write, and for mentioning that you enjoyed the views, food and service. We appreciate your high recommendation and hope you'll visit again soon!

"Excellent Hood River Stay"

5
User 16/05/2019

Enjoyed the river view from the room window. The swimming pool and hot tubs were quite decent and large enough to accommodate usage. Nice walking path to other areas. Property is in good condition and our room was clean and everything worked well. Pretty quiet too for sleep! Mattress and pillows were comfortable too. The front desk staff were great at processing check in, addressing all sorts of questions and in working with me when I had to leave earlier than expected due to illness. Kudos to the staff! Lounge and restaurant were nicely designed and the breakfast was very good. The only downside is the light that protrudes into the room from outside lighting.

Chuck H, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Fearless65452836599, Thank you so much for taking the time to submit a review. We are pleased to hear you had an all-around enjoyable stay with us. Thanks for mentioning our amenities like the pool and hot tubs, shoreline path, and nicely designed lounge and restaurant. We hope you'll be able to visit us again!

"Exceeded all expectations"

5
Bettina L, Dallas, Texas 13/05/2019

We did not have reservations, check in was very friendly and accommodating . We were only able to stay for one night as they were fully booked for the weekend. We had a beautiful full view of the river from the 2nd floor. We were given a discount for dinner in restaurant which was great , and a free breakfast which was absolutely best breakfast I have eaten ( will review restaurant separately). Very clean and comfortable room.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Bettina L, Thank you so much for submitting your kind review! We appreciate your mentioning of the beautiful views, positive dining experience and the clean and comfortable room. We hope you are able to visit us again soon!

"Great Time"

5
vanpaul2, Vancouver, Washington 08/05/2019

A wonderful time in Hood River Best Western, the area has great food, beer, hiking and shopping. This hotel is excellent with a wonderful river view. Rooms are quiet, and clean. Highly recommend the Hood River Best Western.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear vanpaul2, Thank you for submitting your review about your stay with us. We appreciate your kind words and your high recommendation. We hope you can visit again.

"Beautiful Views and Great Food"

5
T4814ZRbriank, CoeurdAlene, United States 07/05/2019

This location is far enough from I-84 that the rooms are not noisy. River view rooms have a great view of the river and there is also a jogging path. The restaurant serves very high quality, freshly prepared food! Very reasonable price.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear T4814ZRbriank, We are ecstatic to hear that you enjoyed the quality of our rooms, plus our location, walking path and on-site restaurant, Riverside. We hope you can visit us again in the future!

"Delightful place to stay"

5
User 07/05/2019

Our stay was so nice. The location on the river is lovely and relaxing. Very nice staff. The restaurant was excellent (dinner and breakfast) with great gluten free options. Room was very comfortable. We will return

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Navigator39535556052, Thank you for choosing to stay with us, and for your kind words. We are glad you enjoyed your stay and dining experience with us. We look forward to your next visit!

"Great Value"

5
User 07/05/2019

what a beautiful location along the Columbia River. We loved that you can walk anywhere from this Hotel. The rooms were clean, the staff were very friendly. The pool area and outside sitting area very clean.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Carrie G, Thank you for staying with us during your visit to the Columbia Gorge. We are so happy to hear you enjoyed our shoreline walking path and pool/spa area, and that you found them clean and our staff very friendly!

"A little loud, but the food is worth the noise"

4
423kurtb, United States 07/05/2019

We stayed in the suites near the bridge. The walls between suites need noise abatement upgrades as we could hear neighbors talking. Food is very good, however I strongly recommend service at the bar, because restaurant staff are very slow. Guest service = top notch.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 423kurtb, Thank you for submitting your review, and for your compliments on our guest service. We apologize for any inconvenience of noise. We appreciate you staying with us and hope you can visit again!

"Great place to stsay"

5
tklamt, Boise, Idaho 03/05/2019

Best Western Hood River is on the river, with river view rooms. I had a voucher for a free night and was given a river view room; it was very pleasant. The amenities are great although I did not take advantage of the fitness center or pool. The service from both the front desk staff and the restaurant staff is wonderful. The food in the restaurant is great. This is a consistently nice place to stay.

"Best Western Plus - Hood Rivew, OR"

5
trico2910, Burnaby, Canada 01/05/2019

A fantastic hotel - great location right at Hood River - beautiful and well kept grounds - super friendly staff - very nice and clean rooms - very pet friendly - simply a wonderul and delightful stay.....

"hotel on the river"

5
bownbise14, Portland, Oregon 01/05/2019

If you really want to feel like your out of town and ready to relax book a room at the Hood River Best Western! They have amenities that can suit any traveler--even an on-site lounge and restaurant. Also, their complimentary breakfast is super yummy and always satisfies. I have stayed at this hotel several times and it never disappoints. I get a good night sleep and there are many restaurants and other activities to do in the area.

"Very disappointing"

1
User 01/05/2019

The check-in was the only pleasant part of this trip. We checked into our room and was taken back at how old it looked. the bathroom was small the beds just average, very small TV and the pillows average. It was like staying at a cheap chain but this was Best Western. We have been accustomed to much much higher standards. We were a family on Vacation to see the waterfalls and they had no information about them. But that was not the main issue, they have this beautiful property on the Columbian river and we got a wonderful view of a parking lot. The hotel was far from being booked as we walked the path along the waterfront and saw more than 25% vacant. The breakfast is off menu, was excited about that until the options were, to say the least strange. We have a broad range of tastes but found it a challenge to find anything we even wanted to try. Dinner at the restaurant was even more horrific, we were not satisfied with our meal once again so when the waitress came by to see how we were doing and asked " how is everything" I replied "not good at a" Her response was " That's good" We ate what we could and paid our bill and was forced to go downtown to eat a meal. All I can say is WOW. This experience was so traumatic that I will never stay at any Best Western again. The Hotel's elevator was broken the 3 days we were there so we have to lug our suitcases up and down the stairs. In addition that was the only way into the property, you have to walk up about 15 stairs to get into your room or check-in

"Solo tripwith Dog"

4
Tim P, Prescott, Arizona, United States 30/04/2019

Found on trip advisor called they had a room average price dog friendly Kelly on the desk very knowledge and help full room good .Room 135 patio to grassy area easy for me and Abby our Airedale she liked watching the people and river if using river side restaurant make res before leaving room good walk would use again

"Beautiful view"

5
N2028QWsusank, Oakridge, Oregon 17/04/2019

This is one of my favorite locations for a hotel. Even if you don't have a river view room, there are many ways to enjoy the location. The walking path is great and the view from the restaurant is picturesque.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear N2028QWsusank, Thank you for submitting your kind review. We are delighted to hear you appreciate the many ways to our location, from views to our walking path. We hope you'll visit us again soon!

"Superlatives only suit this property"

5
Chalres B, Louisville 16/04/2019

This property exceeded my expectations in every respect. From friends who had stayed previously I was expecting a good lodging but my experience was excellent. The staff was superb -- friendly, professional and self-motivated to arrange the optimum lodging for me. The room was perfect -- the view of the river a bonus pleasure. Although I rarely dine in motel restaurants, this one intrigued me so I tried it much to my delight. In the morning, a sit-down cooked to order breakfast started the day off well. I would like to find a motel like this everywhere that I travel.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Chalres B, We are thrilled to hear we exceeded your expectations, and that we hit the mark on so many things that enhanced your overall experience. Thank you so much for choosing the Inn, and for all your colorful superlatives. We hope to welcome you back someday!

"Great hotel, great beds"

5
CanIseeitall, Grants Pass, Oregon 16/04/2019

We enjoyed our stay in this hotel. We were traveling up and down the Gorge and came over from the Washington side to stay the night. The bridge from WA is right next to the hotel which made if a very convenient location. There is a restauant on site and the hotel offers nice coupons for meals. Order whatever you want for breakfast and it's free!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear C anIseeitall Thank you for submitting your review to TripAdvisor. We are thrilled to hear you found our location convenient for traveling around the Gorge, and that you enjoyed your included served breakfast at Riverside. We hope you'll return someday!

"Perfect stay"

5
715amyc, Santa Barbara, California 15/04/2019

Hotel was friendly, clean and had excellent views. We had a beautiful riverside room, the path/sidewalk outside the room was a great walk to town or to the harbor and restaurants down the way. Very quiet and close to some fantastic hikes across the River. Many other hotel reviews talk about the sound of the highway traffic in this area, note this is in a gorge/canyon and there is no escaping the sound of traffic. It echoes everywhere... this BW hotel was pretty quiet.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 715amyc, Thank you so much for your positive review about your stay with us. We are happy to hear you were able to enjoy our views, plus the shoreline path from our hotel to other parts of town. We appreciate hearing you considered it a "perfect stay." We hope you are able to visit again in the future.

"Excellent Stay"

5
User 14/04/2019

Review of Best Western Plus Hood River Inn Great experience. Exceptional staff, front desk, housekeeping and restaurant. They were prompt, efficient and courteous. Service with a smile. Our rooms were ready on time, as expected, clean and comfortable. Convenient parking. We enjoyed the restaurant. We had excellent breakfast and dinner. The view of the Columbia River was spectacular! The hotel is a few miles away from our favorite winery tasting room.More Date of stay: April 2019

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear elior146, Your review on your stay with us is appreciated! Thank you for submitting it. We are thrilled to hear you had an excellent time, and especially that our "exceptional" staff added to your great experience. We hope you are able to visit us again soon!

"Hooked!"

5
RK1021, Boulder, Colorado 08/04/2019

We are at the Best Western Hood River now with our golden doodle. Just passing through, but now it's a must visit destination. Unbelievable staff. Warm greeting on arrival, amazing dinner. Our server Sharon was great. Welcome gift for the pooch and the property sparkles. Kudos and thanks to the management and staff. We're coming back!!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear RK1021, Wow! We're delighted to read your amazing review, and especially delighted you plan to return. Thank you for your high praise. It's great to hear you enjoyed our dog-friendly accommodations, plus our staff and onsite restaurant, Riverside. We look forward to your next visit with us.

"Excellent top to bottom"

5
BethP548, Snohomish, Washington 08/04/2019

This was the final night of a 7-day road trip around OR with 3 young kids. We'd experienced lots of hotels, with a lot of uncomfortable noises and questionable cleanliness and dubious breakfasts. But this a Best Western Plus was 100% excellent. Everything... from the front desk service to the room comfort to the super warm pool to the free breakfast (ordered from a menu, NOT a small counter of crusty eggs and fruit loops)... everything exceeded expectation.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Beth P, We're thrilled to hear your stay with us after a 7-day Oregon tour ended on a high note. Thank you for choosing the Inn, and for sharing you found our property 100% excellent. We hope you enjoyed your travels throughout Oregon, and that someday you might visit us again.

"Extremely Quiet Night"

5
User 07/04/2019

Enjoyed a very quiet night of sleep at Hood River. Woke up in the morning, refreshed, with a spectacular view of the Columbia River. Bathroom was clean and the shower very spacious for my 6 foot 3 Inch frame. I will definitely stay here again when returning to Hood River.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Getaway32490844724 Thank you for your compliments, and for submitting a review. We are happy to hear you're "refreshed" after your stay, and that you enjoyed the views. We look forward to your next visit to Hood River.

"A wonderful place to stay and see the river and views"

5
hoycie, Los Angeles 04/04/2019

This is a wonderful place to stay. The hotel is so nice with views of the river everywhere you look. The breakfast is terrific. So much food and it's all great tasting. You get a full menu free for staying at the hotel. I can't say enough nice things about the Best Western Plus Hood River.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear hoycie, Thank you for submitting your review filled with many kind words about your stay. We appreciate your compliments of our location and included guest breakfast. We hope to welcome you back someday!

"Lakeridge baseball tournament"

5
Tour09056703222, Newberg, Oregon 04/04/2019

We were there with family for a baseball tournament. The hotel was close to good restaurants and the views were great. We will be back. The location of the hotel made it easy to get around town on and off the freeway.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Tour09056703222, Thank you for your kind words. We are thrilled to hear we were able to accommodate you and your family for a baseball tournament. We hope you can visit it again.

"Beautiful Riverfront Hotel"

5
Traveler28539363300, Yelm, Washington 02/04/2019

The setting of this hotel is just lovely - right on the Hood River. The room was extremely comfortable and the restaurant on the premises has delicious food. The walking path along the river is a big plus. I look forward to my next stay.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Traveler28539363300, Thank you for submitting a TripAdvisor review. It's great to hear how much you appreciated our setting on the Columbia River, comfortable rooms, and "delicious" food at Riverside. We look forward to welcoming you back!

"Excellent Stay"

5
Scenic05399508376, Snohomish, Washington 01/04/2019

Great experience. Exceptional staff, front desk, housekeeping and restaurant. They were prompt, efficient and courteous. Service with a smile. Our rooms were ready on time, as expected, clean and comfortable. Convenient parking. We enjoyed the restaurant. We had excellent breakfast and dinner. The view of the Columbia River was spectacular! The hotel is a few miles away from our favorite winery tasting room.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Scenic05399508376, Thank you so much for your glowing review! We appreciate your compliments about our staff, plus clean and comfortable rooms, and are happy to hear you enjoyed your meals at our restaurant. We hope you are able to visit again in the future!

"Great view"

5
heavenly13, Portland, Oregon 27/03/2019

Our room was riverfront, beautiful view. Very spacious modern room. Comfortable bed and quiet surroundings. Great location, right on the river on the edge of town. Close to waterfront park and town. Breakfast was complimentary anything off the menu. Will definitely be back.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear heavenly13, Thank you so much for submitting a review, and for your kind words. We appreciate your praise for our rooms and comfortable beds. We are also happy to hear you enjoyed our convenient location and made-to-order complimentary breakfast. We look forward to your next visit!

"Nice Surprise in Hood River"

4
K8350OMdeanw, Auburn, Washington 27/03/2019

Was pleasantly surprised by this little gem. Nice, comfortable room, good restaurant on site and friendly service. Only complaint is that the rooms facing the parking lot can get a bit noisy, the walls are thin and if you're sensitive to this it might be a problem because the plumbing can be loud as well throughout the night.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear K8350OMdeanw, Thank you so much for your review! We are please that you found our rooms comfortable and that you had a good experience at our restaurant. We hope you visit us again soon.

"Great view, good people, good food"

5
Tasha C, Phoenix, United States 22/03/2019

Love this hotel! The location is so perfect, so convenient. Breakfasts are the best of any hotel I've stayed at - and I travel a LOT. having a full restaurant and bar on site is great. I use it for business, but would stay there for a vacation.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Tasha C, Thank you so much for your glowing review, we appreciate your compliment on our restaurant and bar, and your opinion that ours is the best hotel breakfast you've had. We hope you're able to join us for a relaxing vacation in the near future!

"Good facilities, beautiful location."

4
User 22/03/2019

Great location. Friendly personnel. Breakfast is partly included as there's no buffet and it's served so you're going to pay for the service and if you want more than 1 item also the extra item. Other than that it was a very enjoyable experience.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Navigate34132910574, Thank you for taking the time to write. We are happy to hear you appreciated our location and friendly personnel. We hope enjoyed your breakfast experience and can visit us again soon!

"Always Friendly and Welcoming"

4
zencat, Washington 19/03/2019

We have stayed here many times over the years but this last time I must say the property is beginning to show some wear and tear. The dining room has been totally redone and the menu is terrific for a gluten-free person but the room itself was a bit tired. It was clean and the bed comfortable but more like a 3 star place than a 5 star place.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear zencat, Thank you for your review. We are happy to hear you enjoyed Riverside and its menu terrific, especially for gluten-free dietary needs. We are continuously upgrading our rooms, with a wide range available in type and price. We would be happy to discuss your preferences for your next visit with a call to our reservations desk. We appreciate your visits over the years, and thanks for the input.

"AMAZING place to stay in the Hood River Area!"

5
User 19/03/2019

Look no further! This is the BEST hotel experience I've had in years. After being tired and cold from Kayaking the White Salmon, this property was the BEST possible place to relax and recoop! The pool, hot tub, sauna, and fitness center were excellent and attractive. I felt pampered and like a was staying at a relaxing spa. A sit down breakfast was excellent and included in the stay. BEAUTIFUL room close to pool with a lovely deck and view of the river.

"Off-season Gem"

5
conic360, Burlington, Washington 13/03/2019

This was my second trip here in the late winter/early spring. Great customer service, spacious well-equipped rooms, and delicious food. It is a very beautiful setting. I highly recommend an upgrade to a river view room.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Coni C, We appreciate your kind review!We are thrilled to hear you found great customer service and spacious, well-equipped rooms during your stay with us. Thank you for mentioning you enjoyed Riverside's food as well. We hope you visit us again soon!

"A Gem on The Columbia"

5
E9366OGsusanl, Portland, United States 26/02/2019

Friendly staff, clean rooms, fantastic meals, wonderful facilities (a hot tub on the river!) ... this all keeps me coming back time and time again. The quality of the stay at the price cannot be beat.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear E9366OGsusanl, Thank you for being a frequent guest, and for sharing the many reasons you keep returning. We appreciate your compliments, and look forward to welcoming you back!

"Great river views and dog friendly"

5
jameswR2551YX, Portland, Oregon 25/02/2019

We booked a two night stay and called ahead to make sure they had a dog friendly room, they did. Got a ground level room beautiful view, well furnished. Internet was fast and easy. Restaurant was fabulous, great food, fast service. Lodge is really a nice building, well appointed and rustic - open beams, large common areas wide halls, overall very nice.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear jameswR2551YX, Thank you so much for submitting your kind review. We are happy to hear you enjoyed your pet-friendly room. We appreciate the compliments on our restaurant, Riverside, plus our accommodations. We hope you can join us for another stay in the future.

"Location = Great!"

4
Sabina B, Vancouver, Washington 25/02/2019

How could anyone not love this location? Right on the beautiful Columbia River in the Gorge!! The hotel has a wonderful presence here, but overall seems a bit too simple. Not that I like fancy, but it's the little things, right? Like the coffee - not very good. The food we had was only the breakfast, because it was more reasonably priced than the dinner entrees. However, we are vegans and the choices were extremely limited. We had the Veggie Bowl and, although very tasty, was really small in portion. The hotel is within walking distance (1 mile) of the waterfront - which offers several eating venues, breweries, decent coffee. We'll stay here again, if another deal comes along.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Sabina B, We are pleased to hear you enjoyed your stay, and especially our location on the Columbia River. If you visit again, please let inquire about other possible vegan choices that aren't on the menu. We try hard to accommodate dietary requests. We hope to see you again in the future.

"Great stay!"

5
Clovercreekinn, Montpleier, Idaho 19/02/2019

Stayed here on a work related road trip. The front desk staff was helpful and knowledgeable. The onsite Restaurant provided a great environment with pianist, flawless Service and incredible food. Breakfast menu offered a variety of options included in the room charge and an additional menu for larger meals. It was a great experience for us. Rooms were clean and put together well with good room coffee, linens, and comfortable beds and furniture. The view! Right on the Columbia River. This hotel is sure to meet and or exceed any expectations you may have.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear clovercreekinn, Wow, thank you so much for your high praise and for giving our property five stars in all categories! We appreciate hearing you found our staff helpful and knowledgable, that your dining experience was so positive, and that you enjoyed your room and views. We hope you'll be able to stay with us again in the future.

"A Gem"

5
joerL6201VB, Happy Valley, Oregon 11/02/2019

The place is absolutely amazing from the heated pool too hot tubs and complimentary breakfast. Along with the full lounge and dinner restaurant. And event tastic view of the Columbia river in gorge... Beautiful

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear joerL6201VB Thank you so much for submitting your generous review. We are so happy to hear you enjoyed so many of our amenities. Thanks for mentioning our outdoor pool and spa, Cebu Lounge and Riverside, and beautiful views. We hope you are able to visit again in the future.

"Loved it all!!"

4
LeanderSeattle, Seattle 04/02/2019

This BW Plus is so wonderful, pet friendly with a great pet policy. Great value, wonderful all the way around, I have stayed twice and would not stay anywhere else when visiting Hood River! The food in the restaraunt was perfect, the walking and biking friendly paths to town and along the water are so thought out!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear LeanderSeattle, Thank you so much for submitting your kind review. We appreciate hearing you find us a great value and experience, and that you continuously choose us for your Hood River stays. It's great to hear you enjoy dining at Riverside and our shoreline paths. We look forward to welcoming you back!

"Hood River Inn, consistently a great experience"

5
Y8146JHleem, Hood River 04/02/2019

We've stayed at this hotel a number of times over the years. Always a good experience. Views are phenomenal. The hotel must be really well-managed because the staff as a whole is very quick, very attentive, and super-nice. We only live 2 miles from the hotel and stay there every now and then as a quick getaway from the kids.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Y8146JHleem, We are so pleased to hear you choose us for your staycations. It's great to hear you always have a good experience, and that you find our hotel well-managed and staff attentive. We look forward to your next stay with us!

"Great Stopping Place!"

4
Sydney S, Layton, Utah 01/02/2019

We stayed here on our road trip to Portland/Cannon Beach - we had been driving for ten hours and didn't want to deal with Portland congestion or prices. What a treat to find a clean, comfortable room with a lovely view of the river. The bar and restaurant are great. We were especially impressed with the free breakfast that allowed us to order off the menu (no anemic buffet here). Really inventive and delicious food. We didn't have a river view room but we did enjoy a walk along the riverside trail before heading out the next morning. Highly recommended!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Sydney S, We're happy to hear we could accommodate you on your long trip. We appreciate all your kind comments about our rooms, bar, restaurant, served guest breakfast. We hope your travels bring you back for another stay soon!

"Great Stay!"

5
Curious08661371945, Edgewood, Washington 30/01/2019

We have been using the Best Western in Hood River for about 10 years. We always enjoy our stay and the staff are friendly and always available to help with any needs we have. We would definitely recommend this motel to anyone who plans to be in the area.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Curious08661371945, Thank you so much for submitting your review! We appreciate your business over the past decade as well as your recommendation. We are delighted to hear you always enjoy your stay and find our staff friendly and helpful. We look forward to your next visit!

"Excellent place to stay"

5
Mary A, Sun Lakes, Arizona 28/01/2019

We stayed one night at this hotel on our way from Portland back to Seattle and it was wonderful. The hotel is beautiful, staff was great to us and the price was very good value. This will definitely be a destination hotel for us in the future

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mary A, Thank you so much for making us your travel stop. We appreciate your positive comments about our property, staff and overall value. We look forward to your return!

"Easiest Family Vacation"

5
Explorer42178165468, Portland, Oregon 23/01/2019

We love coming out to this hotel for a couple nights to “get away” from Portland. The warm pool and hot tub appeal to the kids and adults. The property is literally on a great riverside walking path that you can take for miles, stopping at sandy river beaches, a playground, or even a brewery. A made-to-order breakfast is included and is yummy. We have a dog and the dog rooms are patios on the first floor- you open up the sliding glass door and there's a grassy lawn that abuts the walking path that overlooks the river- could it get better for dogs and their people? This past visit (we've been four times in the last year-ish), I did the trip with the kids but without the husband and it was still easy and great- we even ate at the hotel restaurant for dinner and I was impressed at how lively it was, complete with a piano player- and this was a Monday night.

"Best Value in Hood River"

5
User 17/01/2019

Okay, so the last time we stayed we paid a lot more and I questioned the value. This time around, we got a steal of a deal and apparently it's pretty widely available. For around $100/night (at least in the off season) you get access to their fantastically warm pool that is well heated even in the winter. The hot tubs and sauna are great too. The breakfast they offer is delicious and makes the value of the room that much better. Plus you get the river and bridge views. Pretty tough to beat. We look forward to returning soon.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear LizOR99, Thank you so much for your review! We are happy to hear you enjoyed your returning stay, and that you were able to take advantage of lower non-peak rates. It's worth checking dates when flexible. We appreciate you recognizing the value you found in out combined amenities: heated pool, hot tub, sauna and complimentary breakfast. We look forward to your next visit!

"Always nice place to stay"

4
112reviewer, Hood River, Oregon 14/01/2019

This property is very nice and has all needed amenities. The year round outdoor pool (very heated) & hot tub are always a nice feature. Many room sizes available. The restaurant/lounge are both very nice and the food is quite good.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear cvankoten, Thanks for all the compliments and for submitting a review. We're pleased to hear you found all your desired amenities, and that you especially like our "very" heated outdoor pool and hot tub, plus our restaurant and lounge. We look forward to your return someday!

"Great Value"

5
Surfnorthwest, Kennewick, Washington 08/01/2019

Had stayed at this hotel years ago and to our suprise it is even better now. All the staff were helpful and kind. Our room was in good repair and clean. Drinks and food in the bar at night were also very good. The free breakfast was order off the menu and was fresh and hot. I recommend this hotel highly.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Surfnorthwest, We appreciate your high recommendation as well as compliments of our staff, rooms and food & drinks. Thank you for your submitting a review, and we hope you will visit us again soon.

"Good River Best Western Plus is a greatt experience!"

5
User 05/01/2019

We had a wonderful time staying at the Best Western in Hood River. Outstanding accommodations and amazing food! From check in to dinner and a quick check out, we had a wonderful time. We plan to stay here again and again!!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Curious56807238990, Thanks so much for submitting your generous review. We are happy to hear you had a wonderful stay with us and that your accommodations were "outstanding" and food "amazing!" We hope you're able to visit us again soon!

"Hood River's best kept secret"

5
Inspire26971626924, Richland, Washington 31/12/2018

The Hood River Best Western is the Columbia River Gorge's best-kept secret. Clean, comfortable, close to other amenities for travelers. The restaurant, lounge, and other facilities were excellent, as was the service.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Inspire26971626924, We appreciate your kind review of our hotel. Thank you for complimenting our cleanliness, comfort and location, as well as considering our property "Hood River's best-kept secret!" We hope you're able to visit us again!

"Short trip to Eastern Washington"

5
Lori S, Bothell, Washington 29/12/2018

The hood river Best Western plus is far and away the way the best (Best Western) We have ever stayed in. The view, the rooms, the pool, the breakfast and restaurant are all by far the best of any chain hotels we have stayed in.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Thank you for your review, Lori S! We appreciate you finding us the "best Best Western" you've stayed at. We're happy to hear you enjoyed our views, rooms, pool and restaurant during your stay, and hope you can visit again.

"Great view, amenities, value"

5
Cuerna, Mexico 29/12/2018

We spent a night and had great time. I was surprised when we checked in to be given a 50% coupon for a dinner entree and free breakfast entree for the two of us. The restaurant has high quality food, good service, and an amazing wine list. The gnocci is handmade, and for breakfast the entrees were stellar. The sauna and hot tubs were a great option (we didn't use them, but we checked them out).

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Cuerna, Thank you so much for your high markings in all categories. We so appreciate your compliments of our "high quality food, good service and amazing wine list." We're happy to hear you enjoyed your stay and meal with us during the holiday season.

"Quality hotel, with good food and views."

5
User 29/12/2018

My wife and I wanted to get out of town for the day so we took a drive down to hood river. The best western is easy access from the interstate and we were happy we stayed there.We never eat at hotel restaurants, but the Riverside was rated extremely well. We had dinner there and returned for breakfast. We had a great time.

"Very kid and pet friendly!"

5
Sunshine31225028787, Creswell, Oregon 28/12/2018

I was traveling for business, but I could see from the number of kids and pets at the hotel that this is a very kid and pet friendly location. The breakfast was wonderful and the restaurant staff were very helpful in adjusting our order to be vegan. Much appreciated!

"What a gem!"

5
Jet43991805904, Lake Oswego, Oregon 18/12/2018

Amazing value! The room was clean and large, the beds were comfortable, the setting was beautiful, the outdoor pool and hot tub were so fun in the snow, and the breakfast was delicious. We can't wait to go back!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jet43991805904, Thank you so much for your kind words. We appreciate hearing you found your room clean and comfortable, and that you were able to enjoy the outdoor pool and hot tub in the snow! We look forward to your next visit with us!

"Best Banquet Services"

5
User 17/12/2018

If we could give more starts we would. We held our company holiday party at the Hood River Inn and it was amazing. The food, the service, the room set up and working with the sales team to get everything set up was flawless. All this with a river view. It was a great event.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear David K, Wow, thank you so much for your compliments on your company holiday party! We appreciate your comments on our food, service, room set up and views. We're thrilled you enjoyed your holiday event!

"Great location, quality hotel"

5
bwanderer1, Everett, Washington 16/12/2018

We visited this place during the off-season, finding it to be a nice place to stay. The room was of adequate size with the extras of a small refrigerator and microwave. The hallways were wide, there was nice artwork scattered throughout, we didn't experience extra noise during our stay, and check in and out were uneventful. We had a room with a city view, which was fine for us. At the east end of the complex is a large outdoor hot tub and pool. Despite the hot tub being large, a group managed to monopolize it the whole time that we were there, a situation that we faced in 2 of 3 places we visited on this vacay. Fortunately, they left the pool open, and the "heated" pool actually was heated, the opposite a problem we've encountered too often of late. This one had warm currents at various parts of the pool and interesting lights. Despite it being open aired with some plastic panels to reduce the air flow a bit, while staying in the water was preferable, getting out was not horrible. In addition, the complex includes an indoor whirlpool, a sauna, and a small exercise room at its south end. In front (north side) of the complex is a (Columbia) river walk that I highly recommend! Head west towards the Port of Hood River, history museum, visitor's center, and past that the Hood River Waterfront park and Port Marina Park!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear bwanderer1, Thank you for submitting your review and for staying with us. We appreciate your kind words of the quality of your room and our amenities that you were able to enjoy such as the heated pool and walking path. Our sincere apologies that a large group monopolized the outdoor hot tub during your stay. We will have to strategize how we can improve that situation. We hope you are able to visit with us again in the future.

"Great Experience"

5
scenic5, British Columbia 13/12/2018

Great value, clean and comfortable. Being able to choose off the menu rather than a continental breakfast was a nice surprise! The staff were pleasant and accommodating . We will definitely stay there again and would not hesitate to recommend it to others.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear scenic5, Thank you so much for taking the time to submit a review, and for highlighting many points you appreciated about your stay -- especially our pleasant, accommodating staff. We thank you for your kind recommendation.

"Great Holiday Stay"

5
Terry S, Kent, United States 09/12/2018

So my wife and I discovered this place about 5 years ago. we were traveling home from Reno and decided to go through central Oregon Washington wine country. Since then we've stayed three times a year every year. We pick up a wine in area and this is a really the best place to stay. the views from the Riverside rooms are spectacular, you are literally 50 feet from the Columbia River and your view from your room is of the river and along the gorge. As I said we have stayed there 15 times in the last 5 years. The pictures I attached are literally pictures I took this past Thanksgiving of our room and out our room window. Riverside restaurant is inside the hotel and popular with Gusts and locals, as you can imagine it gets pretty crazy busy, but obviously worth the wait. I have written other revies but I'm writing this mostly because we ran into a couple of problems over Thanksgiving, I let the management know, they assured me that they're going to handle the problem and use it as a learning tool for their staff. While this might have turned some people off it just reaffirms my belief that they have a commitment to quality and customer satisfaction. We will be returning in March staying at this hotel and eating at this restaurant. The food is actually very good, if you stay in the hotel breakfast is free and you get but 1 get one 1/2 Price on an entree for dinner. If you're going down for wine tasting be sure to get the hotel wine passport, it gives you free tastings at the more popular wineries in the area and you can use your stamps for half off a bottle of local wine at dinner.I've looked at some of the negative reviews and I honestly have no idea where you're coming from, there literally is no other place to stay at this price point with this view and this quality of food in the Hood River area. Looking forward to our next visit.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Terry S, Wow, thank you so much for your glowing review! We are so happy to hear that you've been able to stay with us multiple times and plan to continue in the future — and especially that you find our property the best in the area for quality, amenities and value. We are happy to hear you enjoy our river views, guest wine tasting passes and our restaurant. We are also pleased to hear you appreciate how we have handled any issues you've encountered. Thank you again for your patronage, and we look forward to your next visit!

"It was all around a good stay until I checked my bank account."

3
User 06/12/2018

We got one of the riverside suites. The room was nice, there were a few things broken such as door nobs and cabinets. But overall the room was very nice. The view was pretty awesome. Did not get any noise from the bridge. We checked in I gave them a card on file which they later called and said declined. So I gave them another one to charge the room to. After check out I checked my account from the first card and they had in fact charged it. Apparently something glitched in their computer system and booked us for two rooms. When I called they were super nice and said they would refund the money. It's been days and the money they stole from me still isn't back into my account. I understand accidents happen but right before Christmas I'm understandably upset.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Freedom565696, Our sincere apologies for this inconvenience. We expect this matter has been resolved, but if there is any reason, please call our hotel for follow up. We are happy to hear you enjoyed your stay in our Riverside Suites, and that otherwise it was a great experience all around. Happy holidays!

"Was great, now just good."

3
Flyer14169415260, Albany, Oregon 06/12/2018

I do like the place, I just had trouble my last time there with early check-in and got annoyed. But no one really helped. Then you show up early the next day for house keeping? Staff might be different. Food is the best part!!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Flyer14169415260, Thank you for letting us know about your experience with us. We apologize for any inconvenience with early check-in. We are happy you enjoyed Riverside's food! :)

"One of the Best"

5
Tourist35671112875, Chicago, Illinois 30/11/2018

Get the East Side River View Room, it is very scenic. You will absolutely love it. Their breakfast and Restaurant is awesome. Go for river walk and relax. Stay at this property provides good value for money.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Tourist35671112875, Thank you for your short and sweet review. We appreciate your kind words about scenic views from our East Wing riverview rooms, as well as dining at Riverside and other amenities. Hope you are able to stay with us again in the future!

"THE place to stay in Hood River"

5
KendianaJones, Burien, WA 28/11/2018

We wanted a King bed, nonsmoking, no pets, and web pages (curiously) did not list this option, just every other similar combination. So we had to book with this hotel via the local telephone number, and front desk. Several such rooms were available. When we arrived, the desk clerk assigned up to a particular room that was “above no one, so it will be quiet”. It was anything but quiet. It was adjacent the stairwell, with its loud self-closing door, and also an elevator, which not only ‘dinged' incessantly, but also made a loud rumbling noise indicative of a need for maintenance. We requested another room, and were quickly accommodated. There was one major drawback - the mattress was so unsupportive that I woke up both mornings with a very sore back. The rest of our stay was delightful. We had almost opted for a view room, but figured that we would be out sightseeing during the limited November daylight hours, so why bother? We realize now that seeing the night lights over the water of the Columbia River would have been a good night-time view. The exercise room has an indoor sauna and hot tub. There was also an outdoor hot tub and heated pool. We tried all of them. Even though the temperatures were in the 40's, the outdoor pools were pleasant enough. Robes and slippers are supplied in the rooms. We had eaten dinner at the on-campus Riverside Restaurant our first night (separate review). Best Western includes breakfast at the Riverside in the room rate, so we went back the next two mornings. The breakfast was simply amazing, bountiful and delicious. Wait staff were pleasant and attentive, and we were able to get a view table to top off our visit. I highly recommend the Best Western Plus Hood River Inn.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear KendianaJones, Thank you for sharing so much about your experience at the Inn, and for your high recommendation. We are pleased to hear you enjoyed our pool, hot tubs and sauna, as well as your included "amazing" guest breakfasts at Riverside. We are sorry to hear your room near the stairwell / elevator was noisier than front desk staff had hoped, and that your mattress did not suit you. We always hope that every bit of a stay is perfect, but we are pleased to hear your overall experience was so positive. Thanks for your input, and we hope to see you again someday.

"Way Exceeded our Expectations"

5
User 28/11/2018

This is more like a business-class conference hotel than a roadside Best Western. We had a very large clean room with a balcony directly overlooking the river, well-appointed and decorated. Two sinks (one in the bathroom, one outside) was a handy touch. The restaurant is excellent with a diverse and fresh menu, also with beautiful river views. Every employee we met was helpful, cheerful and enthusiastic: someone here knows how to hire very good people! The experience was wonderful but here's what made it incredibly better than expected - our king room was a $107 off-season rate, including free breakfast (order anything off the menu in the restaurant), and a half-off entree for dinner. The value of the food savings was $47, so the net room rate was only $60 - less than a Motel 6! Fabulous off-season bargain.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Hawkeyepast, Thank you so much for submitting your great review. We appreciate all your compliments about our accommodations, on-site restaurant Riverside, and the super people who are part of our team. We are delighted to hear you realize the great value of staying with us during non-peak times. We hope to see you again!!

"Best Western Plus - Way better than expected!"

5
allan s, Portland, Oregon 24/11/2018

I learned that the Best Western "Plus" restaurants are a cut above the average and this one felt fresh and outstanding in every respect. We stayed in the Riverside Suites which are well suited for a family or 2 couples with a big living room, 2 master bedrooms and baths along with a full kitchen. The restaurant and the property are right on the Columbia River so you have killer views. We used the outside pool and hot tub and the pool was surprising comfortable even with the cold outside temperatures. They also have a inside sauna and hot tub that we also enjoyed. We had dinner and breakfast at the restaurant which both were excellent. The hostess Denise was very helpful and took care of us right away. The service was fantastic. David our server was very attentive and checked back with us frequently. Because we were there at a very busy time (Thanksgiving) the manager Kathy was one of the best ever. She had command of the whole restaurant and created a relaxed and welcoming place to enjoy ourselves. You can tell the staff enjoy working there. I didn't expect such great food at a hotel but this is the real thing. You won't be disappointed.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear allan s, Thank you for such a detailed, positive review of your stay with us! We are pleased to hear you found the Riverside Suites spacious and comfortable, and that you were able to enjoy our pool, hot tub and sauna amenities during these chillier temperatures. We are thrilled to hear you had such a pleasant dining experience with us during the busy holiday and that you found Riverside's atmosphere relaxed and inviting. We hope to see you again soon!

"Great location, beautiful and quality accomidations"

5
Scenic33569072298, Coeur d'Alene, Idaho 23/11/2018

This was a great hotel stay. They have dog friendly rooms available and even provided us with a doggy treat goody bag. We were very pleased with the stay. The bed could have been a bit more soft but everything else was great.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Scenic33569072298, We are pleased to hear you and your pets were pleased with your stay with us! Thanks for taking the time to review us. We hope you will visit again!

"Total Gem in Hood River"

5
E9366OGsusanl, Portland, United States 23/11/2018

This Best Western offers a great breakfast included with stay, a hot tub, pool, and sauna on the Columbia River, friendly staff, easy access to town and high way, clean rooms - and all such a wonderful value!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear E9366OGsusanl, Thank you for your short, sweet review. We're happy to hear you enjoyed our hot tub, pool and spa, and that you found our staff friendly and rooms clean. We hope you are able to join us again in the future!

"Best hotel in Hood River"

5
Lucyan, Portland, Oregon 19/11/2018

This hotel is a gem in the Columbia River Gorge. Located only short walk from the Hood River downtown, right on the water close to all breweries and wineries. The hotel its a big property, including waterfront restaurant and cocktail lounge, gym, pool and spa. The rooms are clean and spacious, beds are very comfy. Stay at this hotel gets you free breakfast at the Riverside restaurant, and its excellent. Saves you about $30. Great stay overall, will return soon for sure.

"AWESOMEEEEE!!!!!!!!!!!!!"

5
706aliciaw, West Chester, Ohio 12/11/2018

The first time visiting Oregon and not only was the views from this hotel AMAZING, but the overall experience I had while here on business was absolutely AMAZING!!! My family and I are planning a trip to visit Hood River in the near future and we will DEFINITELY be staying at this location!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 706aliciaw, That's wonderful that your first introduction to Oregon was successful as our guest. We are thrilled to hear you'll be returning with your family in the near future. Thanks for taking the time to write a review. We look forward to welcoming you back!

"The Best Best Western"

5
almyt, Tualatin 11/11/2018

We've eaten at the restaurant here (Riverside) for decades, but this was our first time we've stayed at the hotel. The room was a Wow! Large room (we had a king with river view), comfortable and firm bed, spotlessly clean, no signs of wear, modern bathroom fixtures, quiet, all expected amenities. Outside there's wide and well-lighted common hallways. I could go on, but to top it off there was a voucher for breakfast. This at their nice restaurant with plenty of entrées to choose from. Sure beats the traditional free breakfast (waffle maker anyone?) I've found at other Best Westerns.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear almyt, Thanks so much for being a decades-long patron of Riverside. We're delighted to hear you enjoyed your first hotel stay with us. We appreciate all the praise for our rooms, amenities and guest perks. We hope you'll make the Inn a regular getaway. Thanks again!

"Beautiful location along the Columbia River."

4
marktucker747, Minneapolis, Minnesota 06/11/2018

Beautiful views of the lifting mist over the gorge during breakfast. Right on the Hood River riverwalk. The restaurant has been pleasantly updated. A lot of light and windows oriented towards the river views. The rooms are fine. Relaxed, unobtrusive, A great location to explore wineries, Mount Hood, the Columbia river gorge, and the nearby wineries.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear marktucker747, Your descriptions of our property and location are quite observant and appreciated. Thank you for visiting us, and for taking the time to submit a review. We hope you can stay with us again.

"Nice place to stop in Hood River"

5
571pennys, West Kelowna, Canada 06/11/2018

Nice older building. Well maintained. The rooms are comfortable and the staff aims to please. Great restaurant on site with an included excellent breakfast where you order from a menu and have table service.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 571pennys, Thank you for the fantastic review, and for observing so many key points about our property in your concise review. We hope your travels will bring you back someday!

"The Place we always go back to"

5
Elledog2000, Oregon Coast, Oregon 06/11/2018

Love staying here. The staff are very helpful and knowledgeable, Wonderful view of the Columbia. We love the bar, great service from Reneah, great food and very affordable prices. The fall foliage was wonderful, and hotel very close to shopping or whatever you want.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Elledog2000, It has been a spectacular, color fall season. We're glad you could visit and enjoy it. Thank you for taking the time to submit a review, and for your kind comments on our staff, views, great food and value. We hope you can return again soon!

"Excellent Value for your Money!"

5
Flyer30850487593, Redmond, Oregon 05/11/2018

Great location, Great Amenities, Excellent Value. Staff is very friendly, the location is right on the river and the views are excellent. The hotel pool is nice and warm (even in the winter) and of course so is the hot tub with great views of the river. Great bang for your buck when you are looking for a weekend getaway in Hood River!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Flyer30850487593, Thank you for your high recommendation! We're thrilled to hear you found our staff friendly and enjoyed of our amenities, including our location, river views, heated pool and hot tub! We hope you'll be able to return again someday.

"Good place for Hood River"

5
James L, Richland, Washington 03/11/2018

This is a very nice place to stay for the price you pay. It's right next to the river and a very quick drive or 15 minute walk to the downtown. The lounge had good food and had great drinks. And comfy beds too!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear James L, We appreciate you submitting your short and sweet review! We're pleased to hear you enjoyed our convenient location, food and drinks at Cebu Lounge, and the hotel's comfortable beds. We hope you'll be able to visit again in the future!

"Stunning view of the river"

4
visitortraveler, San Jose, California 01/11/2018

The parking lot, although large, was full when we arrived around 5:30 p.m. as there were still some conferences going on. One of us had to be dropped off at the registration after circling around the parking lot couple times. The check in was straight forward but the rooms were scattered all over the places so one really needed a map to get around. The building we stayed in had long hallways and the layout was a little strange/confusing. So expect some walking if your room is located farther from the building entrance. As we were going towards our room on the third floor, there was an extremely strong musty smell in the hallway. Didn't seem to have that problem on either the first or second floor so not sure the reason behind it. As we got to our room, there was a vacuum cleaner right outside of our door. At first we thought maybe our room wasn't ready yet but apparently that was not the case. The cleaning crew just somehow left it there. The room was of small size (but the bathroom was pretty large) and rather stuffy so we opened the patio door and walked outside. It had a spectacular view of the Columbia River since we had the River View room. We could see the outdoor swimming pool and spa at the ground level too. They were separated from the river by a walking path. The path was right next to the river and runs a long way to the other side of the bridge. The whole set up was very darling. It had been a long day so we decided to just dine in house. The restaurant had the river view also. We were seated after waiting for 15 minutes. Both of our dishes were great and the food and service didn't disappoint. We were surprised there was such a good restaurant inside a Best Western hotel! We were not sure why there were ear plugs in the bathroom and later found out what they were for. Throughout the night, there was constant lawn mowing sound (I am sure no one mows lawn in the middle of the night but that was how it sounded like) and some train crossing sound. Although the beds were not bad, the consistent noise made it hard to have a peaceful night of sleep. Breakfast was free. One could choose any breakfast item from the menu. We both had some egg related dishes. Unfortunately one of us got sick from the food and had problem throughout the day. The place looked clean so we were not sure where things went wrong but we are reporting it here and that took one star from our rating along with the stuffy room and smelly hallway.

"A Jewel Along The Columbia"

5
dawgmanmike, Port Orchard WA 30/10/2018

Beautiful location with a view towards the rising sun. Comfort and a caring staff engender a relaxing experience. Restaurant offers delicious meals for a very reasonable value. Spacious rooms with ground floor access directly to the river. Perfect.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dawgmanmike, Thank you for your review and compliments. We're happy to hear you enjoyed the views, "comforting, caring" staff, and your dining experience with us. We hope you'll stay with us again in the future!

"Oregon Hotel Standout!"

5
GlodeWanderer, Dundee, Oregon 27/10/2018

I attended a work related 2-night, 3-day conference hosted at the BW. I anticipated an average experience and was rewarded with an exemplary one. The hotel room was immaculate, well equipped, quiet and spacious. I appreciated that the quality of the soaps that were made in Canada where consumer protection exists rather than the usual and customary questionable Chinese hotel hygiene products. The Gorge Room was comfortable and the catering staff top notch. The quality, freshness and care of the catering for breakfast, lunch and dinner was the best I have experienced in Oregon. This drove a large contingency of the group to reserve a private waterfront room for dinner at the hotel's onsite riverfront restaurant. Remarkable once again, both food and service. The culinary team is deserving of recognition and a high point of the amenities. I enjoyed my first stay so much I came home singing it's praises to my husband. We made a reservation for the weekend after Thanksgiving so I could share this BW gem with him.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear GlodeWanderer, Wow! Thank you so much for your outstanding review. We are happy to hear you enjoyed your overall experience with us during your conference, including our catering staff, quality and freshness of both your meals, and comfortable accommodations. We appreciate all your positive feedback, and look forward to hosting you and your husband soon!

"Heirloom Apple Tasting Trip"

5
wallseileen2, Seattle, Washington 23/10/2018

This hotel is wonderful. The river view side is beautiful. Excellent restaurant and lounge. Awesome deck off the restaurant with heaters at night so you can enjoy a late dinner or dessert without getting cold. Can't wait for next year's trip to Hood River.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear wallseileen2, Thank you for your kind words about your stay with us. We are happy to hear you enjoyed the beautiful views, restaurant and lounge, and were able to enjoy a fall evening on our dining deck. We hope you visit us again in the future!

"Great location, nice room, good restaurant"

4
Carey S, Lake Oswego, Oregon 22/10/2018

The room was recently updated and we were upgraded to a king bed with a river view - NICE! The views of the river and WA state were awesome. The bathroom and room were very clean, internet worked well and TV was a good size. Breakfast was included in our rate - any one item on the menu with a beverage of our choice. The selection was very good and the service was excellent. Staff was friendly all around. The only negative was that the bed could have been a bit more comfortable. Nevertheless, we'd stay at this hotel in a heartbeat!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Carey2016, We're thrilled to hear you appreciated your room with "awesome" river views. Thanks for all your compliments and details of your experience. We're so pleased you enjoyed your served guest breakfast along with excellent service at Riverside, too. We hope you are able to stay with us again in the future!

"Harvest Festival Tri0p"

5
Peggy S, Lake Shastina, Ca 22/10/2018

The room was spacious and comfortable with plenty of room for us. Includes a refrigerator, coffee maker, and microwave. The restaurant's food is very, very good. Breakfast items are not what you usually see at a hotel. . . and they are free with your nightly stay. Dinner is the same. Delicious! We had a buy 1 entrée, get the 2nd 50% off. Can't beat that deal! Make sure you make reservations or your wait could be rather long. The Columbia river view is awesome. Check to see if your room overlooks it. There is a walking trail, though. The hotel is in a great location.

"A really worthy choice in Hood River"

5
User 17/10/2018

This hotel has some of the best customer service that I have encountered in a long time. Friendly and willing to listen to any concern. The rooms are very clean and comfortable. The breakfast stands out as one of the better breakfasts out there. The whole experience felt like a resort and not a typical run of the mill hotel.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear triumph1134, We appreciate your kind words and mentioning you enjoyed some of the best customer service you've encountered in a long time. We're thrilled you found our service friendly, rooms clean and comfortable, and your included guest breakfast so enjoyable. We hope you are able to stay with us again in the future!

"Beautiful inexpensive getaway!!"

5
KatMeyer3, Los Angeles, California 17/10/2018

Stayed here for a wedding over Memorial Day weekend. It wasn't too overly priced for the holiday (you have to consider every place jacks up their prices) and check-in/out was a breeze. The hotel sits upon a river bank with stunning views. The rooms are very clean and you receive complimentary breakfast. I also accidentally left an expensive sweater behind upon my departure. I considered it gone but the hotel got in touch with me a couple months later and sent it back! Great views, comfortable clean rooms, and excellent customer service. Would definitely stay here again.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear KatMeyer3, Thank you for giving us such a glowing review in all categories. We appreciate you sharing your experience of great views, comfortable clean rooms, and excellent customer service. We are also happy to hear your sweater made it back to you, and hope you'll be able to visit us again someday.

"Our mini vacation"

5
rogerlyles, Pleasanton, California 16/10/2018

A wonderful location overlooking the Columbia River. Comfortable, modern, clean rooms with plenty of space. I rate this Best Western among the nicest places that I have stayed in!! Perfect location close to downtown access and no freeway noise. The photo shows sunrise from our room.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear rogerlyles, Wow! Your short review packed so many highlights of our property. We very much appreciate your thoughtfulness and time to submit it. Thanks for visiting, and also for sharing your photo. We hope you'll be back.

"Wedding Weekend"

5
tennisdir, chicago, Il 16/10/2018

We recently had a wedding in the Hood River area and we stayed at the Best Western. It was one of the overall nicest hotel experiences in recent memory. We had a beautiful view of the river gorge, a very nice room, a full service breakfast included with the room, and a great central location to everything to do and see nearby. I don't know whe or if we will return to Oregon but if we do we will definitely stay at this hotel again!!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear tennisdir, We appreciate your kind words and compliments on your stay with us. We are happy to hear you enjoyed the views from your room, breakfast at Riverside plus the convenience of our location. We hope you are able to return soon!

"Love this place"

5
User 13/10/2018

we have stayed here before and will every time I come through Hood River. I travel with my dogs and this place is very pet friendly. You can even get a view of the river with a pet friendly room. The restaurant that is on site for breakfast is fantastic. There is a walking path right in front. There are Gas Stations Starbucks and McDonald's all close by.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Sightsee120569, Thank you so much for your generous review! We are happy we could accommodate you and your pets during your visit. We appreciate your compliments on a "fantastic breakfast" at Riverside, plus the mention of our walking path and location. We thank you for continuing to choose to stay with us!

"Beautiful Hotel on the River"

4
Roger S, Florence, Montana 10/10/2018

The Best Western Plus at Hood River, OR is directly on the south side of the Columbia River. It is a mini-resort with water sports of many types (sailboats, jet skis, paddle boards, etc.). It has a nice pool and exercise room overlooking the river. The rooms on the north side face the Columbia River with balconies and a beautiful view. The rooms are nice, clean and spacious. Definitely a nice place to stop & stay alone the Columbia River.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Roger S, Thank you for taking the time to submit a review. We appreciate your detailed description of our property, and are happy to hear all the things that you notices that make our guest experience complete. We hope you can visit again!

"Great Hotel Great Locaion"

5
Mike W, Bloomsburg, PA 10/10/2018

It was a first trip to the Columbia River Gorge for my wife and I so we wanted a nice place to stay. TripAdvisor gave the Best Western Plus very high marks so we booked a one night stay there. The whole experience was fantastic. The rooms were clean with all the amenities and the front desk staff were extremely friendly and helpful. Our room had a large window with a beautiful view of the Columbia River. The best part of this hotel is their attached restaurant called the Riverside. I reviewed this restaurant on a separate TripAdvisor review. We would definitely stay there again if ever we find ourselves in the Columbia River Gorge.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mike W, What a fantastic review! Thank you for following recommendations on TripAdvisor for your decision to book with us. We are thrilled to hear your experience was "fantastic," and appreciate you mentioning so many features of the property that contributed to such a positive stay. We hope your travels will bring you back our way.

"Room with a View"

5
zaabs5, Janesville, Wisconsin 09/10/2018

Our room looked right out onto the beautiful river, gorge and bridge. The 1.75 mile paved river walk passes through a charming marina, delightful family park, and natural area and two brewerie/ restaurants

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear zaabs5, Thank you for your short and sweet review. We're delighted to hear you enjoyed our river views and shoreline walking path. We hope you are able to visit again in the future!

"The best Best Western!"

5
User 08/10/2018

This might be the best Best Western in the US. Clean rooms, great included breakfast, heated year-round pool and hot tub with a view of the Columbia. Easy 15 minute walk along path to downtown Hood River. I live in Hood River and staycation here a few times a year. It is that good.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear WhereNext777, We thank you so much for your enthusiastic compliments and highly flattering review! We are so happy that you regularly choose us to staycation with! Hope look forward to welcoming you back!

"Relaxing stay"

5
Mikey A, Toppenish, Washington 07/10/2018

Great service and food was satisfying. This hotel is where i always stay during my business trip as i travel. The staff always greats you great and treats you like they would any other customer. Breakfeast is superb and always a nice way to start the day.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Mikey A, Thank you for your kind words. We appreciate being your "go to" hotel for your business trips. We thank you for your comments on our friendly staff, and are thrilled to hear how our included guest breakfasts start your day off right. We will see you next time!

"Good for short business meetings"

4
724shermant, Parma, United States 04/10/2018

The facilities are good for short business meetings and to accommodate the attendees for a short period of time. There is nothing spectacular about this facility other than it is very conveniently located just off the interstate and located on the Columbia River it gives you some very nice views if you happen to be on the river side of the facility. Facility is clean and the staff is attentive; it is close to restaurants and coffee shops and fairly quiet for being close to the interstate.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear 724shermant, Thank you for submitting your review. We are happy to hear our property well-accommodated your business meeting. We appreciate that you found our facility clean, staff attentive and location convenient. We hope you can return someday.

"Make this your hotel if visiting the area"

5
oceanlov1-12, Chicago 02/10/2018

Frequent travelers. We traveled as a couple with our adult daughter. The reservationist helped us choose the best room or us. We chose a 2 beds Riverview and it was perfect. Room was large, comfortable beds, clean, large bathroom with extra sink area. The view is beautiful. There is a walking path around the hotel which was such a nice added bonus. Breakfast was wonderful in the very nice dining area with a view. Make this your base hotel when visiting the area. Thank you to the helpful staff, including housekeeping.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear oceanlov1-12, Thank you so much for your kind words! We are happy to hear you enjoyed your visit, and found our performance high in all categories. We are pleased to hear your room met your needs, and that you enjoyed the walking path. It's great to hear you enjoyed your included guest breakfasts, too. We appreciate you recommending us as a base hotel to visitors of the area. We hope you are able to visit again soon!

"Good but pricey ."

4
SJG444, London, United Kingdom 01/10/2018

We stayed in a River Suite which was very nice but pricey. Good view of the river, spacious and clean with comfortable beds. On the downside there is no lift and dragging heavy suitcases up to the first floor was not a lot of fun. The on-site Riverside restaurant is worth a visit.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear SJG444, We are happy to hear you enjoyed your stay in our deluxe Riverside Suites. It's great to hear you appreciated the great river views, and that your suite was spacious and clean, with comfortable beds. We apologize for the inconvenience of carrying heavy luggage up a flight of stairs. We hope a good meal at Riverside possibly made up for it. We hope you can return in the future.

"Comfortable rooms in a wonderful setting"

5
david92130, Las Vegas, Nevada 29/09/2018

The Best Western Plus is a big step above the typical Best Western. Our room was spacious with good furnishings and a comfortable bed. Housekeeping was thorough and attentive. The staff was friendly and helpful. Rooms on the river side (which you should ask for) have great views of the Columbia River gorge. There is a good walking path right outside the hotel that you can take for a walk, or you can take it into the town of Hood river although that is a fairly long walk along the river. We enjoyed the on-site Riverside restaurant, which I have separately reviewed. A breakfast voucher was included in our room rate. There were just a few negatives, none of which decreased the enjoyment of our stay. There is no perter service so you need to handle your own luggage, but they do provide carts if you need them. Over the weekend there were a lot of special events, like weddings and conventions, going on so parking was difficult, but otherwise there was no problem from the events.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear david92130, We appreciate your detailed affirmative review. We enjoyed hearing not only your details of what contributed to the positivity of your stay, but also what we can improve on in the future. Thank you for your recommendation for our river-view rooms and for recognizing our friendly, helpful staff. We're also happy to hear you were able to enjoy the shoreline walking path along the Columbia River and our on-site restaurant. We hope you will visit again soon!

"Wedding Attendance"

5
legalsec_81, Michigan 27/09/2018

Beautiful location. Very clean and comfortable. Rooms good sized. Only had breakfast in restaurant and delicious. The cinnamon roll is huge! Must share. Outside pool and hot tub were great. Great wedding venue.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear legalsec_81,Thanks for sharing your wedding venue experience with others. We are so pleased to hear our location, rooms, amenities, and breakfast all added to a great celebration!

"Destination Wedding"

5
Bob S, Indianapolis, Indiana 26/09/2018

This Hotel has a great waterfront view with easy access to Hood River and Mount Hood. The restaurant is great with a great wine list and the complimentary breakfast outdoors was exceptionally good. I would definitely stay there again if in the area.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Bob S, We are pleased you chose the Inn for your destination wedding accommodations. Thanks for taking the time to submit a review, and for mentioning our river views, good location, and great dining experiences. We do hope you'll visit us again!

"Good Hotel in great location"

4
John R, Camden 25/09/2018

Good hotel with very efficient and friendly staff in a great location on the banks of the Columbia River. Room was good and comfortable bed and clean with good housekeeping. Restaurant was good however a bit on the expensive side.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear John R, Thanks so much for submitting your review and for sharing your experience at the Inn. We are happy to hear you enjoyed your stay and found our housekeeping more than satisfactory and our beds comfortable. We hope you will visit us again soon!

"What every hotel restaurant should be."

5
Ronesq, San Diego, California 24/09/2018

My wife and I stayed at the Best Western Plus Hood River Inn earlier this month. It was just a two night stay on our way to Crater Lake. The rooms were typical of this genre of hotel. Clean, comfortable, and nothing to write home about. We ate the first night in a delightful restaurant in Hood River, as I am not a fan of hotel food. However, they have us a certificate for 1/2 a second entree for the next night and we decided to give it a try. I'm glad we did. The ambiance was lively with a beautiful view of the Columbia River. The rack of lamb, we each ordered the same thing, was fantastic. Perfectly done not to heavily spiced. We each got 5 large ribs. My wife ate 2 and was full. I gorged myself on the other 8. The only problems were- no room for dessert and an additional 3 pounds the next day.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Ronesq, We are happy to hear your positive dining experience with us made your stay so great. Thanks for mentioning that you found our dining room ambiance lively. We're thrilled to hear how much you and your wife enjoyed Riverside's rack of lamb. We hope your guest breakfast was equally delicious, and that you're able to join us again in the future.

"Excellent location"

5
User 23/09/2018

Lightning fast Wi-Fi. Beautiful location (the hotel is right on the river) Spacious clean rooms. Breakfast served at the adjacent Riverside restaurant was delicious. The only negative was the Grab and Go breakfast. The Grab and Go consisted of an apple, a granola bar, and water. It is a poor value compared to the breakfast available with your breakfast voucher at the Riverside restaurant. If you are leaving before 6AM for an adventure do not utilize the grab and go because you will be wasting money.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Ccox397, We so appreciate your review of your stay and your comments on our "lightening fast wi-fi," beautiful location and spacious clean rooms. Thank you for taking the time to submit a review. We apologize that the Grab and Go breakfast was incomparable to our served guest breakfast at Riverside. We hope you still had a wonderful early morning adventure!

"Great hotel, great location, great service"

4
User 19/09/2018

I would most definitely stay at this hotel again. The location is convenient, yet beautiful by the river. The adjoining restaurant (where you can eat your breakfast) is good as well. We received an upgrade to a suite, which made it an even better experience. It was a very comfortable stay. The hotel has a gym with good equipment.

"great place"

5
Zuhair K, Everett, Washington 17/09/2018

Nice view if the river and restaurant breakfast was one of the best. Lunch was big and very good. excellent place for summer or late spring be. Services is great. Very romantic place for couple. not much to see around except mount hood and scenic driver.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Zuhair K, Thank you so much for choosing the Hood River Inn for your Hood River visit. We are pleased to hear you enjoyed the river views during your meals at Riverside. We appreciate hearing you considered our location a romantic place for couples. We hope you are able to visit again soon!

"Great Hotel, but on the speedy side"

5
User 17/09/2018

One of the nicer places to stay in the beautiful Columbia River gorge. Make sure and get a river view room. Don't forget to ask for wine tasting passes at the front desk. The breakfast is ordered off a menu and food was great. Great bonus to your stay!,

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear LindaB6127, We are glad to hear you were content with everything during your stay. Thank you for your review, and for your compliments about on our accommodations, including our river-view rooms, included guest breakfast and wine tasting pass perks. We hope you'll be back again soon!

"Impressive Hotel right on the river"

5
User 16/09/2018

We were impressed by how clean and quiet the room was. Spacious and nicely updated. Great little restaurant has awesome happy hour with a great vibe. Our stay included breakfast, anything from the menu not just yogurt and cereal. The food was excellent and we found this to be a great value add to our stay.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Pam A, We appreciate hearing you enjoyed your stay with us! Thanks for taking the time to write and for letting us and others know you enjoyed a clean, quiet the room. We also appreciate your recognition of the added value of our included guest breakfast at Riverside. We're happy to hear how much you enjoyed it! We hope you are able to visit again in the future.

"A Fabulous Staycation "

5
supernonni, Hood River, Oregon 13/09/2018

My husband and I found ourselves in need of accommodations in our busy little tourist town while our floors were being refinished. Our first choice was the Best Western Hood River Inn. It was a great choice! Every possible need was considered without us asking; it was a seamless stay. We very much enjoyed rIverfront dining, the pool and hot tub overlooking the Columbia at sunset and our comfortable room. Even our dog got her own welcome packet. The staff were warm, helpful and good at their jobs. If you're coming to Hood River, stay at the Best Western Hood River Inn.

"Stunning hotel on the Columbia River!"

5
Hannah S, London 10/09/2018

We were gobsmacked and delighted when we arrived at this hotel to discover it was so high-quality and stylish. The decor was classy throughout, our river view room had gorgeous views and the bed and bathroom were very comfortable. We loved having a coffee on the balcony overlooking the river and the surprisingly decadent breakfast served on the river terrace. It was also great having a swim in the pool that overlooked the river too. Staff were excellent, location meant we could walk to town/nearby breweries easily. This is a great hotel that totally surpassed our expectations- only wish we'd been able to stay for more than one night!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Hannah S, Thank you for the flattering review! We are so happy to hear you had such a wonderful experience during your stay with us. We loved hearing our property "totally surpassed" your expectations, and that you were able to enjoy our views, shoreline pool and included guest breakfast. Thanks also for praising our hard-working staff. We hope to see you again soon!

"Gem on the Columbia!"

5
Carol L, Edmonton, Alberta, Canada 07/09/2018

Beautiful location along the majestic Columbia River. Great service and fantastic views! Aromas from the Riverside Restaurant were mouth waywater. Wish I had more time to spend at the Best Western Hood River!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Carol L, Thank you for your kind words. We are happy to hear you enjoyed yourselves at the Inn, with great service and views. We wish you could have stayed longer as well and hope you can visit again soon!

"Sea Doo River Trip"

4
russelsmith, Eugene, Oregon 04/09/2018

The hotel was nice and the view of the river was amazing. Having their own private dock was a plus!The food was very good but the wait staff was a little bit challenged. It was a very busy holiday weekend so wait times for the restaurant were a bit long, and I felt like the prices for the room due to the holiday were a little to high. Overall I would stay here again but I would not during any holidays.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear russelsmith, We are glad to hear how much you appreciated our hotel and amazing river views. It sounds like you may have arrived by boat, which is super! It was a VERY busy holiday weekend for a few reasons, and we apologize if there were any inconveniences. Do check our rates during non-peak times. Sometimes you can find a great value. We hope we will see you again!

"Great place"

5
User 02/09/2018

Loved the suite. Wonderful food. Great views. Generous discounts on food. Highly recommend. They have a wine shuttle too. Good spot to go hiking. They provide info on where to hike. Great parking and near town. Could walk to town.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Gail Z, Thanks so much for taking the time to write, for including so many positives in a fun format. We are happy to hear you enjoyed all the common things, but also some specialty items like our wine tasting shuttle. We hope you are able to visit us again soon!

"Amazing experience!"

5
mrita2020, Salem, Oregon 02/09/2018

The manager helped us get into a comfortable size room during check in. The staff were polite and helpful. The pool for three grand kids was fabulous! Everyone wanted to stay another night!! A beautiful place on the Columbia River.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear mrita2020, We are delighted to hear about your great stay. Thank you for taking the time to submit a review, for your kudos to our staff and raves about our shoreline pool. We wish you could have stayed another night as well, and hope you can return!

"Excellent location!"

5
JRoettger, Wisconsin 01/09/2018

Loved this hotel! Restaurant is great and the pool area was perfect for our kids. My only complaint is that the mattresses were not the most comfortable. My husband and I both woke up with sore backs.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear JRoettger, Thank you for sharing! We are pleased to hear you enjoyed dining at Riverside, plus our pool and spa area. We apologize for your experience with the uncomfortable mattress. We hope you are both feeling great now.

"Unexpected wonderful hotel"

5
julouisianne, san diego. ca 30/08/2018

I usually don't expect that much from a chain hotel like Best Western. But the one in Hood River is absolutely great! From check in to check out the staff was so polite and accommodating. We arrived without a reservation and they found beautiful riverside adjoining rooms for us. Excellent breakfast which is free and cooked to order. Dinner in the restaurant was delicious and there is a two for one deal for guests. They were so nice about extending a late checkout too. Room are very nice, bed so comfortable and balconies overlooking the Columbia river. Pool, spa and fitness is first rate. It's just a wonderful place to stay in a beautiful location. Highly recommended!

"wonderful stay, relaxing but lots of things to do to kerp one"

5
Cheryl S, OLYMPIA 30/08/2018

things to see and do. easy walking to most all. shopping, paddle boarding, kites, kite boarding, wind surfing and plenty of parking and vendors along the waterfront and town even if your not staying at the waterfront Best Western Plus. the pool, hot tub and fitness center are beautiful too!

"The amazing location keeps bringing us back"

4
Walter747, Eugene, Oregon 28/08/2018

When we arrived, it was a hot afternoon and the computers at the front desk were being fussy, so a line had developed and there were some impatient folks, but the staff worked quickly and efficiently to move things along. The hotel was busy with two weddings the day of our stay and there just seemed to be lots of people. But our spacious riverside room was quiet and clean with a balcony overlooking a small dock and the bridge beyond. The grounds are well maintained, with benches here and there along a pathway that runs the length of the building on the riverbank. You can spend the afternoon watching the kite surfers with their colorful sails darting around in the distance. The sound of traffic rolling across the steel bridge subsides as the sun goes down. We enjoyed watching the barges slowly passing by and seeing the lights of White Salmon come on, as it got dark. The only shortcomings: outside lighting on the balcony is a bit annoying at night, shining into the room unless the curtain is pulled; and the bar doesn't have a blender. But the view was still awesome and my strawberry habanero margarita was still pretty tasty.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Walter747, How nice of you to submit such a detailed and kind review! We appreciate you recognizing our staff working "quickly and efficiently" during a busy time. We're pleased to hear you enjoyed the views, the shoreline path and surrounding area, as well as that your spacious, quiet, clean river-view room. We hope to welcome you back for another visit soon!

"Very good choice in Hood River"

4
James H, Seattle, Washington 25/08/2018

A very good choice if you are looking for hotel in Hood River, especially if you wish river view or to be next to the river. Rooms are comfortable, large and come with very nice breakfast. The hotel has the East wing and the West Wing. Buildings are three stories tall. First floor rooms have patios. Upper floors have either window or balcony. I would ask for balcony, as the windows do not even open (at least in the East wing). Rooms on the river side cost more, but you have a great view and it is less noisy because hotel is close to highway. Best rooms in my opinion would be the west wing on the second or third floor but not at the very very end because that you'd be right next to the bridge.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear James H, Thanks so much for submitting your review and sharing your experience at the Hood River Inn. We are happy to hear you enjoyed your stay and recommend our property to prospective guests. We appreciate you sharing tips on room locations too. We hope you'll visit again!

"Disappointing Check In "

3
MikusTheFicus, Erie, Pennsylvania 24/08/2018

I don't expect early check in, but when I ask for one I do expect a polite response. My expectations were not met. I will need to update this once they do find a room for me, until then I have a cranky 5 year old to deal with.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear MikusTheFicus, We truly apologize that our front desk was unable to immediately accommodate your request for early check in. Unfortunately, during our busy summer season it is sometimes difficult to assure such flexibility due to high volume of room turnover. We hope the rest of your stay was enjoyable.

"3 star room or 5 star room, you choose"

4
baywanderer, San Francisco, California 19/08/2018

If you like a bland room with a view over a large parking lot, then choose the 3 star room and save about 20 bucks per might. If you want a room with a wonderful view of a wide river and mountains in the background choose a 5 star river view room. The difference is massive in terms of the experience.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear baywanderer, Thank you for taking the time to share your experience with us. We are pleased you pointed out some distinctions and hope you found a room that best accommodated your needs. We have a variety of rooms and are always willing to advise. We hope you'll visit again!

"very nice poeple there the receptionist are great very helpful"

5
User 19/08/2018

my room first floor.the breakfast was for free .the dinner was buy one get the next discounted .my husband and i went for the restraunt.the restraunt food for breakfast was ok we ask for white bread got wheat bread instead and we got candian bacon instead of ham

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Susan E, We appreciate you sharing your experiences with us and are happy to hear you were able to share a meal at Riverside. We are sorry for the switch ups and hope you brought it to your servers attention to make it right. Thank you so much for taking the time to submit a review. We hope you can visit again!

"Loved the location close to walking path to the marina and swim beaches."

5
vicky060, St. George, Utah 19/08/2018

Fabulous location on the Columbia River. Traveling with our dog Henry. Great reception, dog treats and lots of walking paths out the door, swim beach, restaurant on sight was very good. Breakfast was a notch above. Would definitely stay here again

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear vicky060, Thank you for your kind words. We are happy to hear you enjoyed the our location, river views and walking paths. We are pleased to hear you considered your included breakfast "top notch." Hope we see you again soon!

"Felt Overcrowded"

4
everythingmustgo2018, Crescent City, California 15/08/2018

I came on a super-busy summer weekend and if I hadn't booked a slightly-calmer executive-floor room I think I would have gone bonkers. Lobby entry stairs were under serious construction and trash cans across the property and in front of the elevator entrance were overflowing. I had a clean, relaxing room with this serene view but the hotel itself was very chaotic. Once everything did calm down a little at night, I couldn't even leave my curtains open to enjoy the view while I fell asleep because there were super-bright permanently-on balcony lights. The included breakfast was indeed a full breakfast at their in-house restaurant (you can choose from a certain list of entrees) but the food itself wasn't great and the line was really long. They seemed to be short on waitstaff -- the restaurant itself had plenty of tables when we finally got inside.

"Amazing"

5
181tj, Yakima, Washington 15/08/2018

Loved everything about this Hotel, room was nice and clean staff were nice, and very helpful, food was great and not that expensive... will return, and I will tell all my friends and family about how nice everything was...

"Hood River Gem"

5
Joano H, Tsawwassen 14/08/2018

Best Western Hood River Inn is a little gem in a small town. The views across the river from updated rooms as well as from the patio restaurant are spectacular. The food in the restaurant is amazing, and seems better every year that I stay there.

"excellent location and a decent restaurant"

4
dominicv752, Princeton, New Jersey 14/08/2018

Very good location by the mighty Columbia river! Foot path along the river for a morning or evening walk. Enjoyed the breakfast on the patio. Hotel is located by the highway 84, easy in and out. This hotel has a decent restaurant and ample parking space.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear dominicv752, Thanks for the great review. It's nice to hear you had such a positive experience with us, and that you particularly enjoyed our location and shoreline path with river views. We do hope you stay with us again in the future!

"Nice location to stay but their Restaurant Lounge Service was very poor!"

3
User 12/08/2018

When people go on vacation, they definitely shouldn't have to serve themselves their own breakfast beverage items because there are not enough servers working. The service was SO POOR, and not just once, but on both mornings we had our breakfast in the lounge area. It's not that the servers were bad, but to have only one server trying to manage 10 plus tables is crazy! If you wanted to start off with coffee and water, you needed to go up and serve yourself. This is not a buffet setting, but a sit down full service dining experience. As located inside a Best Western "Plus", one would expect to have excellent service when your paying a higher than normal nightly room rate. I will think twice about ever staying at a BWP property again if that is the type of service I can expect to receive.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Vinny C, We were very sorry to read of your poor breakfast experience in our bar and for this we sincerely apologize. As I mentioned to you when we talked on the phone, we were hit with large crowds in the restaurant all at once both days in question. Although we had a server call in sick at the last minute, it was not a situation where we weren't staffed correctly. It was simply an atypical rush of more than 100 guests within a 1/2 to 3/4 hour period. The area where you sat is used as a wait area for guests waiting to be seated in the dining room. so we apologize for missing you during the rush. Please know that this is not typical of our normally outstanding service and attention to detail. I was happy to hear that you had a good conversation with Ben, our front office manager and that he was helpful in making some resolution. We value your patronage and hope to have an opportunity to serve you again when we might show you our usual exemplary dining experience. And by the way, thank you for your kind comments about the food and service on the two nights you enjoyed dinners in Riverside. Thanks again for your understanding, and we hope we can make this up to you.

"Back Again"

5
italylover44, Seattle, Washington 10/08/2018

This is, by far, one of the best places to stay on a vacation. It appeared to have been redone and our room was beautiful. The breakfast was once again delightful. The best part of our stay was Happy Hour in the Cebu Lounge. The menu unlike anything we had ever seen. And most importantly, the food was outstanding. There were four of us and we just couldn't get over it. It was absolutely delicious. Hats off to the chef!!

"perfect location, excellent service"

5
User 08/08/2018

Magnificent location overlooking the Columbia River. Room was well equipped & clean. The breakfast was excellent, best I've had. Staff was cooperative and eager to please. I wish all hotels were this good.

"Not Your Typical Best Western"

5
takeahiketours, Portland, Oregon 08/08/2018

This is more like a Doubletree or a Hilton. They definitely earn the plus in their name. Nice rooms, super helpful staff, great pool and hot tub, beautiful views. They gave us coupons for free breakfast and dinner discount on arrival. Like a full breakfast too, really great! We arrived in a small boat from Portland and they have a dock you can tie up on overnight at no charge. Would definitely stay here again. Nothing but super friendly staff.

"Good Basecamp"

4
User 06/08/2018

We stayed here while my husband was attending a work conference. Over all the hotel was clean (east wing) and remodeled. Loved that our room was clean, didn't love that it smelled hospital antiseptic clean. It was giving me flashbacks of too many hospital stays. But in a place like hood river you don't spend much time in the room so it was OK. The front desk staff was very helpful and the pool/fitness center is AMAZING. If you are a light sleeper be aware that you will want to book a river view room because ours faced HWY 84 and the train tracks that are very active. You could walk downtown and the waterfront but it might be a bit much for some. There is a Starbucks and McDonald's in the parking lot which is convenient. The onsite restaurant was not great, would not eat there again but there are many great options in hood river. We would stay here again, just with a river view room next time.

"The most amazing hotel!!"

5
User 03/08/2018

I absolutely love the Hood River Inn. We stayed on the 3rd floor of the East Wing, and I don't think there is anything better than waking up to those Columbia River Views. The pool was a welcome reprieve during the HR heat wave and the breakfast tops any hotel breakfast I've had--not to mention it's free with the stay! We also had a relaxing and delicious dinner on the deck. Truly one of the best hotels!

"Great hotel"

5
BigJNK, Seattle, Washington 31/07/2018

If possible select a room with a river view, especially on the first floor. Excellent location a bit away from downtown. Nice restaurant and very friendly staff. What's not to like? This may be the best hotel in Hood River, certainly better than places we stayed previously.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear BigJNK, We are delighted to hear you enjoyed your stay, and that you for your high recommendation! We appreciate you tipping other travelers off to your preferences, and thank you for your compliments about our restaurant, Riverside, and friendly staff. We hope you'll visit again!

"Massive, Impersonal, But a Lovely View."

3
Brabantio, Staunton, Virginia 31/07/2018

Do not misunderstand. When you're in your room - at least, in a river-facing room - this hotel has one magnificent quality: the view. Sit on the balcony facing ENE - toward the Washington shore - and this is a beautiful place. And your room is nice enough. Plenty of space. Decently furnished. But this vast, sprawling hotel feels crowded and a bit overwhelming. At check-in and at the restaurant, the staff handles the throngs of guests efficiently enough, but there is a distinct sense of the impersonal. You're a number, not a guest. Outside the rooms, the place seems a bit down-at-heels. The inner corridors are oppressively dark, their heavy carpeting a bit tatty. In the restaurant - at least, on the deck - the wooden tables feel a bit sticky. Wiped down, but not really cleaned. All in all, while the average guest will probably love this hotel and appreciate its offerings, those who prefer genuine hospitality will likely be reminded of the accommodations at a major theme park. There's nothing truly special about this hotel. Except the view.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Brabantio, Thank you for sharing your experience, and your praise of our property's spectacular river views. We are sorry to hear that your stay was not the experience you had hoped. We are currently in our peak season, and some days the hotel is at its most full. We certainly strive to make each guest feel important, because they are. You have given us some good feedback as we try to maintain the highest standards of cleanliness, comfort and service. Perhaps you'll consider returning during a quieter period. Thank you again for taking the time to submit a review.

"Gorgeous views"

5
User 30/07/2018

I loved this place. The view from the room was amazing. The service was great. Both breakfast and dinner were excellent. And best of all the prices were quite reasonable. I will definitely be back next time I'm hiking Oregon.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Andrew A, It sounds like you had a very nice stay with us. We thank you for taking the time to write, and appreciate your comments on our “great” service, views, plus your dining experiences for breakfast and dinner. We look forward to welcoming you back when you visit our area again!

"Wonderful service, Comfortable, Beautiful Views"

4
Hondo2, Grand Rapids, Michigan 26/07/2018

I stayed here while on a business trip and had a great experience. At check in there was a line that went quick and I was greeted very warmly and professionally and checked in quick with lots of great information and a map and them asking if I had any questions. They were very warm, friendly and welcoming. My room was great - very comfortable with a nice deck and beautiful view! Nice amenities in the bathroom and a refrigerator. I had drinks in the lobby and the service there was also wonderful with great recommendations for wine that I loved. The restaurant was also good - I had dinner and breakfast in the restaurant and the meals were fabulous and we had no problem getting reservations and even changing the time - they were very accomodating. I used the walking path in the morning to take jog and see a little bit more of the area - it was gorgeous. I wish I had more time to stay here and would love to come back on vacation. Great job Best Western!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Hondo2, Thank you for sharing your visit experience with us and other travelers. It's great to hear check-in went exactly as we plan: quickly, with a warm welcome and all the information to make your stay as pleasant as possible. We are happy that your were very satisfied with your river-view accommodations, meals, beverages and service at Riverside and Cebu Lounge, and that you had a great jog from our shoreline path with access to the waterfront trail. We wish you had been able to stay longer too, and hope you'll make plans for a future return!

"Good location to explore gorge and my hood"

5
Ilene S, Hollywood, Florida 23/07/2018

Spent two nights here. First day followed the gorge out of Portland. The second day went on rte 35 to follow the hood river and hood mountain. The room was clean and spacious. It came with a balcony overlooking the Columbia River. The bed was very comfortable. I even took a dip on their outdoor pool.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Ilene S, Thank you for staying with us and writing a positive review of your visit! We're happy to hear you experienced a comfortable stay with us, enjoyed the river views from your balcony, and took a dip in our shoreline pool. We hope your travels will someday bring you back to stay with us in the future!

"Beautiful View!!"

4
User 23/07/2018

We stayed in this hotel for two nights, arriving on a Monday. We were excited to be there after a long drive and threw our stuff in our room and headed for the walking path, then the pool. We ate dinner at the onsite restaurant (that's another review), and returned to our room at about 9 P.M. to find it HOT! But, it was late so we opened the screen door and sweated the night away. In the morning I called to tell the front desk that our AC was not working and they were very nice and said they would send someone up. Over an hour later I called again and promptly someone showed up and replaced the air conditioner. Kind of a freak thing to have happen, but that first night was rough. Otherwise the stay was great! The pool area is beautiful! The hotel is clean and everyone working there was friendly. I would stay again.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Margo L, We so appreciate your review of your two-night visit with us. It's great to hear that you enjoyed our walking path, outdoor pool and on-site restaurant. As for the broken AC, we truly apologize for the inconveniece, and are glad to hear it was resolved. We appreciate your understanding and kind words. We hope you are able to visit us again soon.

"The best!!!!"

5
barbie47, Bakersfield, California 23/07/2018

This is the best Best Western we have ever stayed in!!! Nice room with lovely river view. The breakfast included in the attached restaurant was excellent. We had an extremely relaxing stay. Friendly, helpful staff. Couldn't ask for better.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear barbie47, Thanks so much for sharing your experience. We're glad to hear you consider us the "best Best Western you have ever stayed in." We are thrilled you were about to enjoy a relaxing, comfortable day with the help of our friendly and helpful staff. Please return again soon!

"Great view from a very nice room"

5
Ron98642, Portland, Oregon 22/07/2018

We stayed in a room on the 3rd floor of the East Wing. From the room we could see the traffic and activities on the Columbia River, both shores and from the balcony we could look down at the busy pool. It was a nicely done room with the extra comfortable chair that we like, a good bed with a better than average duvet. There were adequate outlets for our electronic stuff. Sparkling clean bathroom with two sinks and huge shower. In and out was easy. We had dinner in their Riverside Restaurant and both of our choices turned out to be very good. The wait staff was friendly and given that their were a plenty of them, the service was good. It was a little too windy for our tasted on the outside deck but it looked like a good place to be. The included made-to-order breakfast was pretty standard but well done. We will choose it again when we are in Hood RIver or vicinity.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Ron98642, We're so glad that you took the time to write a detailed review of our hotel and your dining experience with us. Thank you for your kind remarks about our rooms, view, comfortable beds, and dining experience at Riverside. We look forward to having you visit us again in the future!

"Room with a view!"

5
User 20/07/2018

This was our second stay,and by far the best! Our room was a lower river view room with a patio to watch the river go by! The outdoor jacuzzi (with a view) also a great way to soothe the sore muscles.

"Our choice for a second visit...."

5
User 18/07/2018

Although the Best Western Plus, in Hood River, Oregon, was not our original choice when researching places to stay in the Columbia Gorge Country .......it will DEFINITELY be on our next planned visit there!! It's a real gem!! Our junior suite overlooking the Columbia River was perfect, with all the amenities found in 5-star hotels. The staff couldn't have been more welcoming, warm, efficient, and promptly attending to our every question and/ or request. Those staff members manning the front desk consistently advised us with the best possible information, even recommending a wonderful local eye clinic for a minor medical issue. We've already recommended this Best Western to many of our friends and relatives for their future stays in Oregon.....and we'll definitely make return visits to stay at this Best Western! Socrrtz

" Nice remodel-staff needs training"

3
LOMike, Lake Oswego, Oregon 15/07/2018

The remodel of this hotel was nicely done. The setting is beautiful, as always. The staff seems indifferent to its guests—something that shouldn't happen in a hotel in this price range. I called the desk to see how to retrieve a message it turned they had sent me. The person I spoke with said to find the black book. It would probably have the information. She did not know how to retrieve voicemail. The restaurant was no better. The waiter failed to bring us coffee. When it was clear (after at least 15 minutes) we had been forgotten, we, in series, asked three other people for coffee and not one obliged. We got coffee when our breakfast was delivered. There were plenty of employees who were busy talking with each other and not meeting guests requests.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear LOMike, Thanks for your visiting us, and for your candid comments. It sounds like you enjoyed our property in many ways, including our setting. We're sorry to hear, however, that the service you received was underwhelming. Service is generally something we receive high marks for in these reviews. We will review your experience with our front desk and dining room staff and will make sure we capitalize on it. Thanks again for sharing. We hope you'll give us another try someday!

"High End BW in a beautiful location "

5
LadyRouge, NC 15/07/2018

Our family of four stayed 1 night. Wish we had stayed longer. The BW is located right on the river near the bridge. The views are stunning and it is high end. The decor is modern. The service is excellent. The rooms are spacious. And there is a nice pool right on the river. We had both breakfast and dinner there - both excellent. There is also a river outfitter right next door for rentals. The only downside of this property is that walking to town is a bit far and you have to cross an interstate. Would stay here again. The kids loved it!

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear LadyRouge, We're so glad that you took the time to write your detailed review of our hotel. Thank you for your kind remarks about our rooms, views, decor, service, and shoreline pool. We are happy all our amenities suited your family of four. Thanks so much for your feedback, and we hope to see you again someday.

"Fabulous location for a bargain price!"

5
Jules D, Riverton, Utah 14/07/2018

Book this hotel! You won't be sorry. We had 2 rooms (one was a suite) that slept our family of 7 very comfortably. The staff was friendly, the complimentary breakfast was surprisingly very good, which was at the on-site restaurant with made-to-order food. The pool was great with an incredible view of the river, and we rented jet skis at the place right next to the pool. We would have stayed another night, but our week driving down the Oregon coast was already planned. We would highly recommend this hotel to everyone.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Jules D, Thanks for offering such a positive review of your stay! We're happy to hear that everything suited you and that your group of seven was well-accommodated with a suite and guest room. It's great to hear that you found our staff friendly, accommodations comfortable, and Riverside's complimentary guest breakfast surprisingly very good. Thanks for mentioning our shoreline pool with river views, too. We hope you had a great trip to the coast, and hope your travels will bring you back for a future visit!

"Great views and better restaurant"

5
Anne V, Oakland, California 11/07/2018

Wow - right on the river and lovely grounds. The pool and spa were in a beautiful outside setting with a glass screen to protect against the wind. The restaurant was amazing. We went for breakfast and dinner and had very good meals and service. Try the Salsiccia for dinner and the corned beef hash for breakfast.

CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Anne V, Thank you for your kind words. It's nice to hear you enjoyed our pool and spa