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Best Western Hotel Arizonian Inn, Holbrook

4.0/5  - basé sur 1435 notations.
2508 Navajo Boulevard, 86025-1831, Holbrook, United States - See map

Welcome to the Best Western Arizonian Inn, where your comfort matters the most. We proudly offer a newly renovated 72 well-décor rooms and suites. You will enjoy a complimentary full hot breakfast bar in a newly custom design Holbrook room. We are a 100% smoke-free property. Each room is uniquely and beautifully decorated with custom designed draperies, quartz vanities, new furniture, beds, carpets and much more. All rooms spacious with central heating/air conditioning, comes with free Wi-Fi, high-speed Internet, 37-inch flat screen HD DIRECTV with free HBOs, microwave and refrigerator. Other amenities include an outdoor seasonal heated swimming pool and free parking for cars/oversized vehicles. Business services available. Pets are always welcome with a nominal fee! You will be relaxed in our clean, nice and quiet rooms. At the Best Western Arizonian Inn guests will find themselves minutes away from an array of Arizona's southwest attractions. The guests will be staying on Historic Route 66 and just minutes away from the beautiful Painted Desert and Petrified Forest. Located on Interstate 40, guests will enjoy easy access to the Hidden Cove Golf Course. Get a taste of local heritage at the Bucket of Blood Saloon, the Pony Express Headquarters or the Navajo County Courthouse, home of Native American dances in the summer months. Traveling on business? The hotel is minutes away from the Department of Economic Security, Burlington Northern Railroad, APS Cholla Power Plant, and ADOT Engineering/Maint. Enjoy convenient access to some of Mother Nature's most beautiful landmarks including the Painted Desert, the Petrified Forest, Meteor Crater and the Hopi Indian Reservation. This is an excellent stop for the guests to travel to Grand Canyon, Sedona or Las Vegas. Enjoy and experience our outstanding hospitality and save at the Best Western Arizonian Inn. Let the outstanding, friendly staff make your stay a fun-filled memorable one. Make your reservation today!

Best Western

Hotel Arizonian Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 1434 guest reviews
NOTE ISSUED
Excellent
617
Very Good
467
Average
191
Poor
80
Terrible
79
REFER TO NOTICE
Business Business
126
Couples Couples
569
Family Family
471
Friends getaway Friends getaway
76
Solo travel Solo travel
118
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good Stay"

4
09/08/2018

Friendly, helpful folks at check-in and a clean quiet room. Breakfast was decent. My only gripe is the layout of their breakfast room. Everything is on one side in one long line and it gets very crowded and very chaotic. Other than that, everything else was fine.

"."

4
03/08/2018

A nice hotel with clean, big rooms, and with a good breakfast. There is a Danny's Diner front of the hotel. A Best Western quality place. I cant say anything negative about this hotel, we were statisfied with the services.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dera Guest, Thank you for taking time to write a review and complimenting our hotel and breakfast. Tina Gill Manager

"Horrible"

1
02/08/2018

Horrible customer service. Called on the way into town and received a rate but was given a higher rate upon arrival. Tried discussing the issue and was not treated well at the front desk. When i went to the front desk to discuss our rate after 15$ was added on; I said I spoke to someone not even 10 minutes prior to arrival they both denied speaking to me at all. Even though when we arrived we were greeted and asked if we were the people who they just spoke to on the phone. They then called us in the room and i said “did you quote me for 3 people at 130 and i said it was too high?” The front desk said “yes” i then asked “did you then quote me at 89.99?” He said yes. I didn't just suddenly not have three people and therefore a higher rate was given after we had cancelled a prior reservation at a different hotel to come here.

"Desert resting place"

4
01/08/2018

Although the Inn sets neatly in the desert, it is a quiet and clean break from the road. It's unfortunate that the degraded society in the area has required the ice machine to be key card locked and strict adhearance to breakfast tickets is needed. However, such is 2018. We highly recommend this Inn

"Great Stay"

4
24/07/2018

My work took me to Holbrook for a night and after searching my options I ended up here. An older, but well maintained, property but my stay was everything I needed. A decent breakfast selection of eggs, potatoes, sausage, oatmeal, waffles, and cold cereal today gave me plenty of options. No pets allowed and room access is from the outside (neither a problem for me) as a heads up for other travelers. I would certainly stay again if overnight travel takes me here.

"Nice stop between many different landmarks"

5
18/07/2018

We stayed 1 night while on a roadtrip to visit national parks and other landmarks. The hotel was easy to find (not too far off I-40), parking was plentiful, and the check-in was very quick and painless. We were pleasantly surprised at how large the room was. The room was clean, the beds comfortable, and the AC was kicking all night. I know a complaint has been the noise and AC problems but we didn't experience that. We were located on the first floor at a building adjacent to where you check-in. We have two small kids and they were happy so that is always a positive. While there are not many restaurants, there are a few good local places to eat nearby. Breakfast is provided and we found it to be pretty good. While not a lot of selections, there is enough to fill you up and it was enjoyable. I would stay at the Best Western Arizonian Inn again if I pass through Holbrook.

"Room location may make difference in quality of stay"

2
17/07/2018

We were there for 2 nights in Room 217 which faces the main street. Room doors open to exterior walkways, so you heard some parking lot and traffic noise. You also heard the oil-rig workers/construction workers that hung out smoking outside our room. Other rooms had cigarette butts in front of them the next day, not just ours, so there was more than one group. During the day we left and came back to a strong smell of marijuana on the walkway by our room. We reported it to the front desk - they did nothing. When I followed up in the morning, they said they were going to check later that morning - which is a little late! The room was also HOT. The A/C didn't cool the room down until about 3am, which is a bit too late. When we checked out the desk clerk asked if we had the maintenance guy reset the A/C unit. We didn't know that was an option - and frankly, if A/C issues are a known problem, then tell guests when they arrive! This was not a good representation of Best Western hotels.

"Nice hotel on the road"

4
17/07/2018

Stayed here while driving back from Illinois. I needed a pet friendly hotel since I was traveling with my dog. The tv would not wirk but as soon as I called the front desk someone came and fixed it. There was sound but no picture and apparently this is a common problem with their provider. I think 20.00 pet deposit is a lot for a small dog that is never left alone in the room. It was kind of weird structurally as my room was in a separate building quite a ways from the front desk. Since I left early in the morning before breakfast was served the front desk clerk was kind enough to give me a cup of coffee to go.

"Clean, friendly, older property"

3
16/07/2018

We just neded a place to spend one night as we drove between St. George UT and Las Cruces NM. Arrived at 10 pm, left at 8. Staff welcoming and easy going. Room clean. Towels good. Shampoo kind of fancy. Room quiet. Breakfast typical for motel dining. Wait staff great. Nice experience and I would stay again. Three stars because it is what it is- a motel for travellers on Rte 66. Can't go wrong here.

"Consistent with most Best Westerns"

4
15/07/2018

Clean room, friendly and helpful staff, typical breakfast offerings. It was very hot the two nights I stayed there and the a/c worked great. Because of the heat you can expect a hot shower in the morning! Visit some of the old Route 66 sites (like the WigWam motel) while in Holbrook.

"disappointing for best western"

2
10/07/2018

First the hotel charges an additional $10.00 per night for a first floor room even for disabled. No elevator, breakfast eggs tasteless probably powdered eggs. When we arrived room refrigerator was turned off and did not get cold for several hours, ice machine was out of ice and turned off not working in the morning. No front desk attendant during check out. would not stay at this hotel again, staff was not very friendly, seemed bothered during check in.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for not meting your expectations. We discount the second floor rooms since the building does not have an elevator. All websites have description where the room is located. So when a guest wants to switch a room to the first floor, we charge a normal room rate. One ice machine needs a part so we have ordered the part and it will be fixed soon. We always have a front desk staff. The person may have stepped out for a few minutes.We apologize for that. Tina Gill Manager

"Trip to California"

3
05/07/2018

Pleasant stay on a trip to California while visiting the Petrified Forest National Park. The hotel was clean and safe off a main avenue off I-40. There was a Denny's next door within walking distance. Had complementary breakfast which was average.

"Good choice for visit to Petrified Forest "

4
03/07/2018

This hotel served our needs for a short one night stay to visit the nearby Petrified Forest National Park. The hotel is basic, but clean, quiet, and had friendly and efficient staff. Our room had a refrigerator which is always appreciated. The space for breakfast was tight, but everyone managed! Definitely a good choice for a National Park visit.

"Not what we expected for a Best Western"

2
03/07/2018

Be careful when you book this hotel online. It is the only hotel we have ever stayed at that lists the floor you are booking in the small print on the side. Also expect to pay more if you need a handicap room. The dog area is not located in an area that is convenient to get to. We found the front desk personnel to be very unprofessional and follow through on handling issues to be incomplete. Not the standards we are used to for Best Western.

"Charming"

5
30/06/2018

One night stay, greeted by young lady Jerri who was totally charming and very helpful. Excellent value for money wholly recommend to stay here. It was a great breakfast . Room was excellent sadly shower was a bit weak but other than that brilliant stay.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting Jerri and liking our breakfast. We will check the shower pressure and fix it. Tina Gill Manager

"It was okay"

3
27/06/2018

First of all, to be fair to this Best Western, we had stayed in the Best Western in Elk City, OH and that was just a very nice hotel. This Best Western was just not as wonderful as that. Our room was clean, but had a bit of a musty smell to the carpet. The description of the hotel included air conditioning and 24 hour coffee, but after we checked in, neither was available. We opened up our door and windows, as others did and aired out and cooled off the room. It was fine after that. Comfortable beds. Okay bathroom. Pretty good complimentary breakfast and super friendly staff members. No elevators, so if you have heavy bags ask for a ground level room. As we were tired after a days long drive, we were just interested in a good night sleep and getting on the road again and this suited our purpose. Would we return ... probably nit.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us feedback. We will check why AC did not work in your room. Unfortunately, we do not have 24 hours coffee. We will make sure to check the description and change it. Tina Gill Manager

"Comfortable Stay"

5
18/06/2018

After an 8+ drive coming from the LA area, the beds were very comfortable, room was clean. I have no complaints. Very happy with our stay here and the receptionists in the night and morning are very very kind. You can either eat complimentary breakfast or go to Denny's in the same parking lot.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us 5 stars. Tina Gill Manager

"Horrible experience"

1
16/06/2018

When we arrived, we were greeted by Charles. Charles welcomed us and we told him our name and he quickly informed us that we only had one room instead of the two that we booked. As we were about to protest, the phone rang and Charles scream answered the phone with a deafening “BEST WESTERN ARIZONIAN INN THIS IS CHARLES HOW MAY I HELP YOU???!!!!” He continued to scream into the phone to this other customer and completely ignore us. After several minutes, the other employee, Danielle decided that she was able to stop ignoring us and help us. She quickly deduced that someone else had gotten our second room and that there were no other rooms available for what we needed. We were traveling with a total of 10 people, 5 of which are young children. We had been in the car for 12 hours and just wanted to sleep. We tried to see if they would somehow accommodate us with 3 rooms for the price of one, being that this was their fault. Both employees couldn't quite comprehend that we just needed a place to stay and Charles had to stop helping us every time the phone rang so that he could shout into the phone at whichever poor soul had called in to ask about rooms. While my father in law was trying to explain that that we needed four beds, Danielle interrupted him by saying, “You know what? I don't need this job,” as she removed her name tag and walked out of the building and then drove off in her car. By this time, Charles was screaming the predicament into the phone to his manager, who clearly couldn't understand the situation because Charles had to shout it to him about 15 times. During this time, we just decided to go somewhere else. As my father in law began to tell Charles to cancel our reservation, he held up a finger to silence him and kept talking to his manager on the phone. My father in law asked to speak to the manager on the phone and Charles immediately said that wasn't possible. I asked, quite incredulously, “Shouldn't you ask you manager that?” The manager must have heard me say that because Charles held the phone out for my father in law. He told the manager that we were canceling and that we were not going to be paying for the rooms or any cancellation fees. We drove down to the Lexington Inn and they were incredibly accommodating. They gave us two rooms, matched the price of the Best Western rooms, and apologized to us for the treatment we got at the Best Western. Which, mind you, was the only apology we got tonight from anyone. If you are staying in Holbrook, do yourself a favor and don't even consider the Best Western.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We truly apologize for the unimaginable experience. Due to an error of one my staff members, the room assignment was messed up. We were able to figure it out afterwards bot it was too late for you. Again I apologize and this is not the normal occurrence. Tina Gill Manager

"I Liked It the Best"

4
03/06/2018

On our Sierra Nevada tour we stayed at several motels and this one I liked the best for several reasons. The room was spacious, clean and updated. The rooms are accessed from outdoors so the vehicle could be parked within a few feet of the door which meant if you stay on the lower level there's not must distance to haul you luggage. The shower and commode were separate from an additional dressing mirror and sink which was convenient for more that one person attending to hygiene or bathroom needs. The breakfast area could use better lighting and the items which were suppose to be hot could have been hotter but overall it was a good place to stay.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us nice compliments as well giving us four out of five rating. Hope to see you soon. Tina Gill Manager

"Liked it!"

4
01/06/2018

This Best Western property was up to the chain's customary, consistent standards. We enjoyed our stay here. We arrived late-ish for supper so the delivery was a bit slow but the food was enjoyable. Nice courteous staff.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our hotel and service. Tina Gill Manager

"Best BW So Far"

5
26/05/2018

Had a wonderful stay, very nice and outgoing staff. Breakfast was nice and theirs a dinner infront making the dinner and breakfast options easy. Clean, simple, nice hotel. Right off I-40 making it an easy place to stay at when on the road.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our staff as well as hotel. We hope to see you soon!! Tina Gill Manager

"Good hotel for the price & location"

4
21/05/2018

Since you won't find any fancy hotels in Holbrook, the Best Western is the next best thing. Parking is a little tight, but they have larger vehicle parking behind the office for trucks w/trailers. Room was clean and simple.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to write a review. We appreciate you're recommendation and hope too see you again soon! General Manager, Tina Gill

"Another Route 66 Great BW"

5
18/05/2018

We started Route 66 in Chicago with our first night's stay in Joliet Illinois at a BW. The reason why I like BW is their consistency in everything from the rooms down to the great breakfast the next morning. This one had another great breakfast and the room was nice and quiet. Pretty close to everything we wanted to see. ????

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our breakfast. Tina Gill' Manager

"Suite was fantastic"

5
18/05/2018

We booked the suite which was fantastic - spacious and comfortable. The breakfast was very good, although the breakfast room was a bit tight. The reception staff was great and gave us great tips for dinner and shopping.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting the suite, breakfast and our staff. Tina Gill Manager

"Desert Inn"

3
16/05/2018

Nice clean motel that reminds you of the 60's. Needs updating and remodeling. Excellent staff who were very helpful. Very close to a Denny's restaurant which has good food. The breakfast was typical of a continental breakfast but included scrambled eggs.

"Travel to Birmingham"

4
14/05/2018

Friendly employees nice and clean room good breakfast. Only complaint I have was I booked on line and the price I chose was second floor room which they don't tell you that on the website. Since we didn't want to lug luggage up to the second floor we requested a room on the first floor and it cost us an extra $20. Feel this is a rip-off since they don't tell you about this on the website. Suggest booking directly with hotel to ensure you know all the facts

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time ti write a review and complimenting our staff. We apologize for the website not being clear about the location of room. Most of the website have description about the location of rooms and we do provide discount the second floor rooms. If you call us we definitely can provide the room you are looking for. Tina Gill Manager

"Expected better"

3
12/05/2018

Stayed for one night. Roon was comfortable, bed a bit worn. The low rating comes from the breakfast room. Small, crowded, tough to move around and inattentive staff. Had to ask two employees before the empty coffee dispenser was replaced.

"Good Nights Sleep In Holbrook"

4
10/05/2018

Recently upgraded hotel with nice rooms. Got a good night's sleep. Quiet. Reasonable price. I've stayed here before, and likely will again. Breakfast was good. Weather beautiful, and I ate outside on patio. Very good service at front desk.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our service and breakfast. Tina Gill Manager

"Nice place to stay in Holbrook, AZ"

5
07/05/2018

I was passing through Holbrook on my way to Albuquerque and stopped here. It was a very nice Best Western with everything you expect from a Best Western. The free hot breakfast was good, and the staff was very welcoming. I would definitely stay here again if I was staying in Holbrook. For checkout, they told me to just leave the key in the room.

"Nice place"

5
30/04/2018

While the exterior may be a bit old looking the rooms are very nice and comfortable. Breakfast is really good too. I've stayed here before and returned based on my last visit. Probably one of the nicer places in Holbrook.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving our hotel nice compliments. Also, thank you for choosing us over other hotels. Tina Gill Manager

"Comfortable and Quiet"

4
27/04/2018

Was passing through. This was my second time using this location. It's quiet and convenient. The only down side is that the nearest restaurant is a Denny's. And when it's crowded, it's disruptive. The room was clean. Would prefer better soaps/shampoos etc. Internet was really good. Would like to have seen more food amenities in the lobby; water, soda, wine and beer? Breakfast was the usual. The last time I was there, they made the eggs in a funny way - like a pancake. I actually liked it like that. I was disappointed that they didn't do it that way this time. Just the same old scrambled eggs.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us feedback. Tina Gill Manager

"Much better stay"

5
27/04/2018

Our check in this time was a breeze. Byron, the clerk was outstanding. He is friendly, courteous, caring and looks after your needs. Tina Gill, you need more employees like him. He is a keeper. He accommodated our needs when I requested a first floor room without any hassle. Thanks Byron.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting Byron. We agree with your asement about him; he is an asset. Tina Gill Manager

"great staff, hard working!"

5
22/04/2018

my family and I were on the last leg of our spring break trip through AZ and were pretty wiped out! The hotel appeared a bit old school in architecture but the staff really was great and went the extra mile to make sure we were taken care of. Breakfast was good, room was quite and the coffee was hot! nice work guys:)

"Pleasant Stay"

4
20/04/2018

The room was pretty big and it was clean, comfortable and quiet. The pool wasn't open for the season yet. An exercise room would be nice to be able to get some exercise after a long day of driving. Breakfast was good except the eggs were a little questionable.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us feedback. The pool will be open very soon. Tina Gill Manager

"Average Motel"

3
17/04/2018

Generally average motel. From the outside it looks quite modern but the rooms have a dated look to them. All rooms are accessed by an exterior corridor. The front desk staff on checking in and out were particularly friendly whilst the breakfast staff packed everything away the moment the clock struck 9am. Overall it was fine but not exceptional in any way.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us feedback. It will help us to improve our operation. Tina Gill Manager

"April Road Trip"

5
16/04/2018

Our stay at Best Western, Holbrook was excellent. Everything exceeded expectations. The staff were friendly, courteous and helpful. The rooms were well equipped and clean. The bed was very comfortable. Breakfast was excellent. I would definitely stay there again.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review. We appreciate your comments about our staff and hotel. Hope to see you soon!! Tina Gill Manager

"Very good older Best Western"

4
15/04/2018

First off the front office person that worked on 4/15/18 is really nice and called the room after we were in the room for 30 minutes to check that everything was OK with room and could he help with anything. Room was in very good condition and everything worked great.Beakfast was also very good. Only bad thing was the roll in shower but in the last 5 years and over 50 hotels I have only come across 2 that are really good. Its just they don't have the room to make it the right way. Price was very reasonable for a Best Western even on the cheap side. Stayed in room 154 on 4/15/18

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and choosing us. We appreciate your comments about our staff and room. Tina Gill Manager

"Everything you could ask for"

5
12/04/2018

Service above average. Beds good, room clean and maintained. Breakfast very good and plentiful. Two hot trays... oatmeal.. potatoes... sausage eggs. Plus other mainstays. Very friendly staff both at check in.breakfast and at check out. Good consistency. Enjoyed stay, felt safe. Would stay again

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and choosing us. We appreciate your comments about our staff and breakfast. Tina Gill Manager

"Pleasant overnight stop"

5
12/04/2018

My wife and I were heading north from Tucson back to Western Canada and Holbrook was a convenient first stop. The Arizonian offered a clean, comfortable and quiet room. The breakfast was ample and definitely met our needs (and expectations). And the staff were very friendly and accommodating. Would definitely return.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us five out of five score.. We hope to see you soon!! Tina Gill Manager

"Great hotel"

4
07/04/2018

Great hotel with a great restaurant. Difficult to get into and out of the parking lot. The parking lot is large enough to hold all of the cars. The hotel is long so getting from your room to the restaurant is quite a walk.

"Good Bargain"

4
05/04/2018

I am a solo female traveler, and although I usually stay in hotels with interior doors, I felt very safe and comfortable in this hotel. Noise was not a problem. Its location was very convenient to the Petrified Forest National Park, where I had spent the day.

"Second Stay"

5
31/03/2018

Stayed here last year and had the same good experience this year. Can't beat the breakfast. Professional staff. Nice Italian restaurant 0.2 miles down the road. Very convent to I-40. National parks a short drive away.

"Old but well kept"

4
30/03/2018

Good location when visiting petrified forest. Rooms all have outside entrances and are a bit small, but staff were all very helpful and breakfast had more choices than most Best Westerns we have visited. Italian restaurant nearby was excellent despite outside appearance.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our staff. Hope to see you in the future!! Tina Gill Manager

"Disappointed in Price"

3
30/03/2018

We travel from Ontario Canada to southern California have used this place for 3 years late November and late March, always paid $70.00 to $80.00 per stay including tax, got there Mar 22/18 was told price was $120.00 + tax explained that we had been using for 3 years and what price we paid, the desk clerk told me busy time we can charge what we want!! From here on out it will be Days Inn across the road for single night stays the rooms are just as good

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for the high price this year. Almost all hotels increase rates when less rooms are available. If you book with us a few days earlier, we will be offer to better rate. We apologize for our desk clerk attitude. We will train them to be friendly. Tina Gill Manager.

"One Night Stay"

4
29/03/2018

We stayed at this hotel for a quick break on a long road trip. The hotel staff is friendly the rooms are clean and I felt safe parking my car there with some of our luggage still in the trunk. The quality matches the price and the included breakfast is nice when you're short on time and have a family. It is also close to the interstate so it's easy to get back on the road.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us four stars. It was our pleasure having you and thank you for choosing us. Tina Gill Manager

"Nice"

4
20/03/2018

This was our first stop in a cross country road trip. We arrived in the early evening and the check in process was quick and easy. We stayed towards the back, away from the road. The room was nice and comfortable, but the bathroom was small. Other then that we got a good nights sleep. The breakfast was the usual and I cannot complain about it for the price. I would recommend this location for a quick stop and comfortable bed.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us nice compliments. It was our pleasure having you and thank you for choosing us. Tina Gill Manager

"Comfortable hotel"

5
18/03/2018

The hotel was comfortable, close to the interstate and near a good Italian restaurant. We only stayed there one night on our trip, and then headed to the Petrified Forest National Park. The location worked well for our itinerary.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us five stars. It was our pleasure having you and thank you for choosing us. Tina Gill Manager

"Nice room"

4
16/03/2018

Front desk very nice. We changed our plans at the last min and they had a room available. Orginal room was on upper level but preferred something on first level and they were able to accommodate us, room was very clean and inviting. Breakfast was the usual and satisfying.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our staff and room. Tina Gill Manager

"Great Guest Service, ok hotel"

4
15/03/2018

Recently stayed at this property. It was just an ok hotel but Charles is the star here. When we were 2nd in line to check in, he was graciously dealing with a needy guest, while answering call after call, w/o missing a beat. He was so pleasant & professional the entire time. What an asset he is to this property.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting Charles. We agree with you, Charles Jr. is out star employee and we are rewarding him for being great. Tina Gill Manager

"Nice, clean and quiet"

5
15/03/2018

My stay was very refreshing! The room was clean and had a lot of nice touches....like refrigerator, remote TV, nice bathroom, free wi-fi. . Clean and not smelly was important to me. Of course there is a pool and many eating choices nearby.

"On my way to New Mexico"

4
13/03/2018

Stopped here for one night on my way to New Mexico. Check in was quick and staff could have not been nicer. The gentleman at the desk even called my room to assure all was well. Rooms large and comfortable, although the room was really dark with heavy curtains. Bathroom was also very big with sink outside the toilet/shower area, convenient when two or more are traveling together. Enjoyed my stay and would stay here again.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and conplimenting our staff and rooms. Hope to see you soon!! Tina Gill Manager

"Annual trip to Phoenix"

4
09/03/2018

We always stay at the AZ BW and have always enjoyed our stay. We like the value. The breakfast is just okay. Otherwise, the stay was great as usual. Desk staff is always friendly, helpful and accomodating.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our staff. We appreciate you for choosing us. Tina Gill Manager

"poor rooms and bad customer service"

1
09/03/2018

The issue started when the door wouldn't unlock. Had to go the office and you employee helped us get in. When the door opened, we found that the beds had not been made and there were no towels. Inconvenient but not a big deal – he got us bedding and we made the beds. He apologized and left. Being very tired from driving we just wanted to shower and sleep. We found there was no soap in the bathroom or vanity areas, in fact all there was is some conditioner and lotion. I was a bit upset but decided to just go to sleep rather than go back and forth with the office. When we woke in the morning we turned on the lights and were horrified at the state of the room. It looked to be ½ way through a remodel or something. As you can see in pictured 1-4 (attached) walls were dirty and there were bare plaster repairs all over the room, and bare wires and partial light fixture hanging in the closet area. Then I went to shower and there was calking and debris on the bathroom floor behind the door. Tried to shut the bathroom door and it wouldn't even close as the latch was off by 1/8” and was metal to metal as seen in pics 6 and 6.5. Even the light switch was filthy. I can honestly say I've never stayed in room as dirty and nasty as this one – I was pissed especially after paying $95 for the night. I tried to contact hotel manager with no success. I sent this letter and photos to corporate customer service. I did receive an email that simply said call us. I did, they offered a whole10% off my next stay. I said tat wasn't satisfactory. they said the hotel manager would need to contact me for more. that is now over a month ago with repeated attempts to contact management. Leaves me with one conclusion - this Best Western doesn't care about it's customers.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for your experience. We will look into what happen and make sure it does not happen again. Tina Gill Manager

"Clean, comfortable hotel"

5
01/03/2018

We stayed here one night in late February and were very happy to find the rooms clean, comfortable, with everything working well, including the heater and the wi-fi. Breakfast could be a little more creative but overall it was fine. We ate dinner at a nearby Italian restaurant the staff recommended (I think it was called Mesa) and were also pleasantly surprised.

"Beautiful Holbrook"

4
28/02/2018

This facility is usually always on our travel itinerary when driving to California from Iowa. Great beds, breakfast, pet-friendly (extra charge), and a Denney's right next door! Does it get better than that?

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us nice compliments. Also, thank you for choosing us for your stay. Tina Gill Manager

"Very good hotel in Holbrook"

4
26/02/2018

Front desk staff were very professional and helpful. Our room was very nice, large and clean. We liked the room set-up, which was a little different than most hotels. The breakfast which was included in the price was very good.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest,, Thank you for taking time to write a review and complimenting our staff and room. We take pride in making good breakfast for our guests. We are happy to learn that you liked the breakfast. Tina Gill Manager

"Older but nice"

4
22/02/2018

The building is older than most Best Westerns but it has been updated. Rooms were plenty large. The staff was pleasant upon checking in as was the staff at breakfast. The breakfast choices were good and there something for everyone.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We sure do appreciate you enjoyed your stay at our property. We sure hope to see you again in the future. Tina Gill General Manager

"Great place to stay!"

5
29/01/2018

We booked at the last minute because it was starting snow as we headed towards Flagstaff and we didn't have a 4-wheel drive vehicle. The price was reasonable so we called ahead and booked a room. The guys behind the counter were super friendly and welcoming and they recommended El Rancho restaurant for dinner, which was great. The room was super clean and everything was in working order. I was worried about possible road noise at night, but it was surprisingly quiet. Breakfast the next morning was plentiful and good and is in the hotel next to the lobby. Cereal, fruit, English muffins, pastries, and even make-your-own waffles. The lady at the front desk was very helpful as we checked out and looked up road conditions and weather reports for us when we expressed concern about driving conditions. We had no issues at all with Best Western, and will definitely stay there again if we're in Holbrook.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and providing in depth experience.We appreciate your wonderful comments about our staff, breakfast and rooms. We hope to see you soon. Tina Gill Manager

"staff used my credit card details for purchases i didnt made"

1
23/01/2018

the staff from the hotel used my credit card to purchase nights on different dates. dates that i didnt book and didn't stayed in the hotel. when asking them to explain why they charged me they said they will check with the manager who is out of the country. for almost 2 weeks they keep told me that only the manager can check and refund and he doesn't reply to emails... i had to open a dispute n the credit card company.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for any inconvenience this may have caused, As per the records, you had reservation for three separate days. Please let me know which days you did not stay at the hotel I will look into it and get back to you. Tina Gill Manager.

"Holbrook, Arizona"

5
10/01/2018

This Best Western was a gem. I honestly was expecting less but was pleasantly surprised. The staff was very friendly and the bed / room was very comfortable. The parking lot was lit up very well. All at a very reasonable price. The breakfast staff were excellent!

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us vary nice compliments. We appreciate your comments about our staff and breakfast. Tina Gill Manager

"Average for a Best Western"

3
09/01/2018

Efficient check in process, front desk clerk was pleasant. Room was typical, bed was comfortable but did not care for the bed pillows. Way too small and on the soft side for us. Noise level was minimal except for early risers leaving and slamming doors. Travel book said the hotel has a restaurant but it's a Denny's right next door. Breakfast is complimentary while staying and must show admittance tickets as proof you are a guest. Typical breakfast food, nothing out of the ordinary. Free parking and free wifi.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and writing nice summary for our hotel. Tina Gill Manager

"Very comfortable"

5
09/01/2018

I stopped at the last minute at Best Western in Holbrook, AZ...with no advance reservations. Best decision every. The room was excellent, quiet and the staff was very friendly. The area for breakfast was very clean, and the food was very good and fresh. If in the area I will stop again.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased that you enjoyed your stay at our property. We sure do hope to see you again in the future. Tina Gill General Manager

"Pleasantly surprised"

5
08/01/2018

Really nice rooms good breakfast 5 stars all the way around and there's a Denny's right in the parking lot makes it really convenient it is a little far from the freeway but it is well worth the drive

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank your for taking the time to take our survey. We are very pleased you enjoyed your stay at our property. We sure hope to see you again in the future. Tina Gill General Manager

"Really 21/2 stars"

3
05/01/2018

Online booking service booked wrong day. Manager said she would give discounted rate...not true. Charged extra. I was too tired to cancel. Low quality linen/towels, overpowering hotel smell, no secure WiFi, no elevator for disabled. Woulda, coulda shoulda gone on to Flagstaff for better hotel at same price. First bad best western I have encountered.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for the wrong booking date. Unfortunately, we do not have an elevator, we apologize for that. Tina Gill Manager

"Broken deadbolt"

3
04/01/2018

The hotel was fine, the room was fine EXCEPT for a deadbolt that was non functional. After taking 2 phone calls to get someone from the front desk to come to our room, he could not fix the deadbolt. He tried assuring us that we were in a very safe area and should be fine with that unlocked. I told him that was NOT acceptable. So we ended up moving to the room next door.

"Great location for seeing the nearby Petrified Forest"

4
03/01/2018

Make sure you reserve a first floor since this hotel does not have an elevator, It will cost a bit extra tho. Nice breakfast with hot food options, you'll have to get coffee at the nearby McDonald's because the hotel coffee is horrible.

"Nice Hotel very convenient"

4
03/01/2018

Arrived on time the friendly desk clerk had pre arranged reservation in order. We have a dog and our room was very clean and warm. It was ground level for convenience and worked well. It was full so there was passing guests and constant vehicle movement. The breakfast area was small and crowded at 8am. The coffee was excellent and the stay was good. I would stay again. Very convenient to Rte 40.

"Best Western"

3
02/01/2018

The bed was uncomfortable and small even though the room was large.. Breakfast was in a small crowded noisy room and the food counter wasn't well organized. The staff was friendly and the property clean.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for the size of the bed. We do have a room with a king bed which is larger than the queen bed. The breakfast area does get busy between 8 am and 9 am since many guests arrive at the same time. We apologize for that. Tina Gill Manager

"This place is a dump"

1
02/01/2018

This is one of the worst places that I have ever stayed at. Considering the cost of the room, it should have been so much better. I had trouble with the room itself as it had just had a carpet cleaning that day and the carpets were soaking wet. We were not treated well with help finding another comparable room or packing up and moving everything to another room. I asked for compensation and got the "run around" from staff. The new room was old and noisy. Everytime someone took a shower upstairs it sounded like a 747 and continued for ;10-15 minutes. The bed was soft and lumpy. The armchair was stained and looked dirty. The whole place looked old and dated.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for your experience. Tina Gill Manager

"Great stay"

5
28/12/2017

Our room on the ground floor was very nice and clean. Beds and pillows are great, very quiet, the heater is not annoyingly noisy. There is a real window with natural sunlight in the bathroom. Very convenient dining-- walk less than 1 minute to Denny's which sort of share the same parking lot. The breakfast room can be crowded. all mugs, dish and utensils are reusable ones, no plastic throw-away trash. Staff is super nice and friendly. great location. highly recommended.

"A night in Holbrook"

4
26/12/2017

Clean, spacious room with microwave and fridge. Comfortable beds and located in a quiet area of town, far away from railway noise. It has an outdoor swimming pool but it's closed during winter, no hot tub. No laundry either. Next to a Denny's diner, very convenient. Friendly reception staff. Good for visiting Petrified forest and Painted desert.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay at our property. We sure hope to see you in the future again. Tina Gill General Manager

"Swim to toilet"

2
24/12/2017

Usually we like BW but this time handicapped walk in shower ran all over the floor. Good thing we took our showers in AM or we would have been swimming to toilet Breakfast was gross. rubber eggs. They need to improve their breakfast choices. People working there were very nice to us about everything.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for the design of the handicap accessible room. Due to proximity of shower with carpet, the carpet gets wet. Swe are working to modify the design. Tina Gill Manager

"Older"

3
21/12/2017

We understand that Holbrook is a small town but there seemed to be many tourists passing through. This is an older motel. We had ground floor rooms but it didn't appear that someone was above us. It was clean but older. My biggest objection came in the morning when we went to shower. It was extremely difficult to adjust the faucet to get hot water. I got a very quick warm, at best, shower and my husband a cold one. The free breakfast is as one would expect. It did become quite crowded though. We found the staff to be courteous and friendly.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us feedback. We apologize for the shower issue. We will look into what happened. Unfortunately, when many guests arrive at the same time, the breakfast room does get crowded. We apologize for that. Tina Gill Manager

"depressing exterior, some indifferent front desk staff"

3
18/12/2017

Hotel is older and out side is drab. the front desk girl was wearing a VERY wrinkled shirt. I reported a sticky front door but it was never fixed in the 3 days i was there. the Breakfast hostess was friendly and caring. she kept it well stocked and clean. the room was drab inside but well kept.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We really appreciate your feed back and do apologize for the door. We hope to see you again. Tina Gill General Manager

"Quiet and Clean"

4
09/12/2017

This is your typical little two story motel. Very clean, beds are soft, (a little lumpy) rooms good size, microwave, frig, 31 channels on the TV, nice flat screen and easy access to highway. I would stay again.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write review and giving us four out of five rating. We hope to see you soon!! Tina Gill Manager

"Driving through"

4
04/12/2017

Needed a quick place to stay for the night. We looked this up on the internet. At check in everything matched what we found on the internet. This hotel was conveniently located. The staff at check in was very helpful with directions for the next day and also gave us helpful information for where we could attend church the next morning.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very please you enjoyes your stay at our property. We sure do hope to see you again in the future. Tina Gill General Manager

"Get what you pay for...met the requirements."

4
01/12/2017

This is not a 5 star hotel, the room was clean and serviceable, the staff service was good and the breakfast served up was similar to some higher priced establishments. If you cannot carry bags upstairs you need to ask for a ground floor room. This is and old style hotel where cars park outside the rooms, so some early morning noise may disturb late risers.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our staff and breakfast. Tina Gill Manager

"Let Down"

3
30/11/2017

When we checked in we had to wait for someone to return to open up for us to check in. Once we entered the room the bed looked like it had been layed on. As the complimentry breakfast goes I can not believe that you needed a ticket to have a mediocre continental breakfast. It was a standing room only and they would only bring out very little food so if you were not trying to find a place to sit then when you waiting on coffee or the food. Disappointed...

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for your experience. This is not normal for us. We have duvet and blanket covered with top sheet that makes the be look little fluffy. We do inspect every room, every day for cleanliness and quality of bedding, etc. The reason for breakfast tickets is to make sure the strangers do not come into the breakfast area. Unfortunately, we can not expand our breakfast room so when many guests come at the same time it does get crowded. Most of the times, there is plenty of room from 6 am to 7 am in the breakfast room. Also, we bring smaller portion of items to keep it fresh and hot. In any vase, we apologize for your experience. Tina Gill Manager

"Convenient"

4
28/11/2017

Nice place to stay when traveling through Holbrook. Restaurants close by and helpful staff. Internet access provided. Breakfast provided; warm dishes included. The restaurant area was a little crowded....perhaps they could open another room.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and complimenting our staff. We are trying to add some room to breakfast area. Tina Gill Manager

"Unfortunate Experience in Tourist Town"

1
26/11/2017

The hotel is next to houses whom have dogs that bark which disturb sleep nor do the heaters in the rooms work consistently. Staff is neither knowledgeable nor expeditious in resolving issues. Additionally when booking room I was quoted one rate then after bringing to the attention the the Best Western Website rate was lower they matched and asked if we had AAA or AARP, in which we did however the rate did not decrease. When asked they said it was included but couldn't provide me a designated line item. I did not have the patience to argue as I was on vacation however needless to say I am less than happy.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for dog braking. Unfortunately, due to a mechanical problems, the entire hotel heating system was affected. Room rates do go up and down based on availability. Most of. the time you get the best room rates if you have booked in advance. Occasionally if we have many cancellations, we do discount rooms at last minute. Tina Gill Manager

"Good value"

5
25/11/2017

Nice clean place. Quiet clean. Good breakfast selection. Easy check in and out. Close to freeway. Short drive to Petrified Forest either entrance. and Painted Desert. Best Western has always proven to have standards upon which you can depend.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest Thank you for taking the time to answer our surveys. We sure do appreciate that you enjoyed your stay here at our property. Sure do hope to see you again in the future. Tina Gill General Manager

"Travel - Spent the night"

5
21/11/2017

As a Best Western Gold Member I am always amazed at the different levels of Best Western properties. The room was clean and comfortable. Easily found off the I-40. There is a Denny's in the center of the facility. The facility is pet friendly. The only issue I had was the parking! It is tough but adequate.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased that you enjoyed your stay at our property. We sure hope to see you again in the future. Tina Gill General Manager

"An updated, great hotel in Holbrook"

5
20/11/2017

We were 5 friends and family moving from Ohio to Phoenix and had a long trip. We needed to drop down into Phoenix and knew the roads had 6% grades and didn't want to drive that in the dark with large rental moving trucks. We decided to stop early and called ahead & reserved 3 rooms. Past experience with Best Western was our main reason for choosing this hotel, plus we needed RV type parking space for the trucks and we had a dog. This place was the best place we stayed on the entire trip! Really nice rooms, good parking and a Denny's right out front. Nice breakfast and just a great place to stay in Holbrook.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased you enjoyed your stay at our hotel. We sure do hope to see you again in the future. Tina Gill General Manager

"Value"

4
19/11/2017

Updated rooms, clean, friendly and helpful staff. Free breakfast at the Denny's adjacent to parking lot. Pet friendly for a reasonable fee. Staff seemed on top of everything. Great value for the rate.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased you enjoyed your stay at our property. We sure hope to see you again in the future. Tina Gill General Manager

"Comfortable"

4
17/11/2017

As we traveled from MN ro AZ we stayed at several different mid priced hotels. We found the room comparable to Hampton and Holiday Inn Express except for the outside entrance which worked well for us. Rooms have been updated nicely. They do not have an elevator so get a ground level room if hauling luggage is an issue. It was nice to have Dennys next door.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and liking our room. Tina Gill Manager

"Poor quality stay at BEST WESTERN in Holbrook"

2
16/11/2017

I would never stay at this location again and would not recommend it. The staff was not friendly and the rooms are small and old. the updating does not make up for the price or the smell of the room. It looked clean but did not smell clean.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review. We apologize for the smell. When the room is not rented for a few days, it does not smell fresh. We have taken steps to recirculate air everyday to remedy the issue. Tina Gill Manager

"Very nice"

4
15/11/2017

The rooms are nice size, clean and very comfortable. We slept in so missed the breakfast but Dennys is right in the parking lot so ate there. No negatives worth mentioning. The staff were very friendly and efficient.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased that you enjoyed your stay at our property. We sure hope to see you again in the future. Tina Gill General Manager

"Excellent Service & Facility"

5
14/11/2017

Everything at this facility was great. We were greeted by a fantastic night clerk who directed us to our room. We found our room to be in excellent shape and the beds were very comfortable. The TV selection was great and in the morning we were treated to a fantastic breakfast. The breakfast attendants were very pleasant and helpful. Our overall experience was fantastic and I would be so happy to recommend the facility to anyone.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased that you enjoyed your stay at our property. We sure hope to see you again in the future. Tina Gill General Manager

"Quiet and clean"

4
13/11/2017

You are located off I-40, so easy access. The hotel seems fairly new so clean and comfortable. You are kept away from the town center and the train, so quiet. Right next to Denny's so late night snacks within walking distance. Only complaints are the toilet is made for very short people and the faucet should reach out about 2 more inches because water gets everywhere as you wash your hands.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased you enjoyed your stay at our property. Sorry about the toilet and faucet we will take that into consideration. We sure hope to see you again in the future. Tina Gill General Manager

"Helpful staff."

5
13/11/2017

Needed an adjustment on our stay twice and they were very accommodating. We had an issue with our travel schedule and this saved us extra cost. The rooms were clean, service was good and the hotel overall was well kept.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased that you enjoyed your stay at our property. We sure hope to see you again in the future. Tina Gill General Manager

"Frendily stay in Holbrook AZ"

4
08/11/2017

Had a very friendly and good stay at the Best Western in Holbrook AZ. We also enjoyed the Denny's right there for dinner as well. The staff was helpful and informative as well. The hotel allowed pets and that was good as we have stayed there in the past and knew they allowed pets. Two 12Lbs little dogs.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay at our hotel, and could accommodate you and your pets. We sure hope to see you again in the future. Tina Gill General Manager

"Holbrook hotel"

3
03/11/2017

My friend and I had two rooms here because they did not have a handicap access room with two beds. The rates are reasonable. The rooms and exterior of the hotel is immaculate -- excellent housekeeping. Friendly check-in and front desk helpful and welcoming. Holbrook is tiny and not much going on, but as a captive audience for visitors to the Grand Canyon most of the hotels and all of the restaurants are way overpriced, but this Arizonian is reasonable.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay at our hotel. We sure hope to see you again in the future. Tina Gill General Manager

"Nice and Quiet"

4
03/11/2017

This hotel was very nice. Right next door to a Denny's, so was able to have dinner without having to drive. Room was very nice and spacious. I liked the sofa to just sit and relax. Bed was comfortable. Bathroom clean, but shower area and toilet were kind of small. The only disappointment was the breakfast. I was the first to arrive. The food (eggs and sausages) were cold. OJ dispenser was low and came out thick as paste. Room was cramped, tables and chairs practically touching each other. However; would recommend this hotel, except maybe the breakfast. Maybe it was just a bad day for them

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay at our hotel. We sure hope to see you again in the future. Tina Gill General Manager

"bw review"

4
03/11/2017

Reward membership helps in decision making process, we stay because we have found BW hotels comfortable and affordable. The breakfasts are of good quality. The beds comfortable and the rooms well appointed

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay at our hotel. We sure hope to see you again in the future. Tina Gill General Manager

"Return Guests"

5
02/11/2017

Have stayed at this Best Western several times in past 2 years and have always found staff helpful and courteous, room and facilities clean and comfortable and breakfast good. Plan to return in future trips.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased you enjoyed your stay with us, and hopefully see you in the future. Tina Gill General Manager

"Poor for a BW"

2
29/10/2017

We have had good luck with the chain, but this was a disappointment. The comfort level of the rooms was roughly what we would expect from a Motel 6 - and there is one of them next door. The free breakfast was pretty bad as well.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for not having a good experience at our hotel. Please let us know what would you like us to improve to increase your satisfaction and we will do the best to improve our operation. Tina Gill Manager

"Greedy"

2
29/10/2017

I have been traveling with my daughter-in-law and infant grandson. When I booked this hotel I requested a crib. When I got to the hotel they wanted to charge a $15.00 fee. None of the other brands of Hotels charge for a crib, but this is a motel maybe that has something to do with them being cheap/greedy? I usually stay at hotels, this is a very small town but if I am ever in this area again I will not stay here.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We have been charging for the crib for a long period of time. We will look into the policy of other hotels and make necessary changes. Tina Gill Manager

"Always a good place to stay in Holbrook"

5
28/10/2017

We have stayed at this hotel at least 3 times this year. The rooms are quiet and clean, the staff friendly, and the hot breakfast is good. And having Dennys next door for dinner is a plus. We would stay here anytime we're in the area

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We appreciate you enjoying your night at our property. We sure do hope to see you again. Tina Gill General Manager

"Holbrook Arizona stop"

5
25/10/2017

Quite nice facility. Large comfortable room. Got to love those king size beds. Folks working were quite nice and extremely helpful. The weather did get a wee bit chilly though. Would definitely stay here again.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased that you enjoyed your stay at our hotel. Sure do hope to see you again. Tina Gill General Manager

"A pleasant surprise"

5
25/10/2017

We always stay at BW when we travel & booked this hotel in Holbrook. We booked a standard room but were pleasantly surprised at how conveniently it was laid out. A couch & comfy chair, separated from the sleeping area by a short wall, desk & chair, refer & microwave, but best layout feature ... the bathroom area! The tub/shower & toilet in one room, immediately outside that was the sink with large counter area, totally separated from the sleeping area. The closet area was adjacent & had TWO luggage racks!! Having these areas separated from the sleeping area allows the first riser to shower & dress without disturbing the other person. Staff & management all very friendly & personable. Clean, comfortable bed, good parking & well lit at night. Would highly recommend. Nice breakfast area, lots of seating, constantly restocked. Only suggestion to mgt: scrambled eggs please, not the preformed egg patties.

"Quick overnight"

4
24/10/2017

This Best Western was convenient to our travel plans, modestly priced and served our purpose for a quick overnight stay. The staff were pleasant and welcoming, told us about the complimentary breakfast and provided us with tickets for the breakfast with the room key and internet access code. The room was clean and the bed was comfortable. There was a minor problem getting the tv to work but a call to the front desk was promptly answered and the problem quickly resolved.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We are very pleased that you enjoyed your stay at our property, and we do hope to see you again in the future. Tina Gill General Manager

"Ok service"

3
22/10/2017

Not great but ok. Next time I will stay at another hotel. Rooms were clean but office staff were on phone. Would have preferred laundry service and indoor pool after a 3 hour drive. Thankful for comfy beds.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are glad you enjoyed your stay at our hotel. Sorry about the laundry as we do not have one on property and also the pool, it is a seasonal one due to it being outdoors. Tina Gill General Manager

"Holbrook has more to offer than what the eye sees."

5
22/10/2017

Have just returned from the Painted Desert for a two day hike, Five miles each way both days. We expected our hotel to be clean with a comfortable bed but that was all. As it turned out the service was so much more than we expected. The room was also more than we expected. After taking a ten mile hike the room was the only thing I could think of to be going to rest before dinner. The breakfast was also as good as the room and the service. We would recommend this hotel as well as we would stay there again.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us super nice compliments. It was our pleasure to host you and hope to see you soon!! Tina Gill Manager

"Great Place On I10"

5
19/10/2017

Great place to stay if you are traveling on I10 from or to California, The pace has excellent customer service, Clean, and friendly staff. If are hungry for dinner just about 1/4 mile down you can get a great Italian dinner I was surprised by how good the food was.

"Great Holbrook Hotel"

5
17/10/2017

The front desk staff was very friendly and helpful, the room was clean and comfortable and the staff at breakfast was wonderful. This was a great place to stay while we passed through Holbrook and we'd recommend it for a good nights rest while traveling.

"Super Welcoming"

5
14/10/2017

Super friendly staff, comfortable room and great location! This was my last night on the road and I was happy to be able to have a comfortable place to spend the night. There is no place like home but this hotel was close!

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a wonderful review and complimenting our staff. Hopefully, we will see you in the future. Tina Gill Manager

"Scam, keep driving"

1
12/10/2017

I know this is long, so if you don't want to read, the message is they well rip you off. We pulled in late in the evening and was told the room would be $119. I told the clerk, I'll just go sit in the car and make the reservations, to which she replied no ma'me I'll give you the managers rate which she wrote $89.99 on a piece of paper so the other people in the room couldn't hear what she was saying. I then said does that include my AAA, she then said no that is the best rate we have as we are sold out. All the while this other couple is being told the room would be $200 a night. So that lady (who also had a broken foot and was in a leg brace) left and then pooped right back in and said on the computer it says the rate is $71.99. To which they were told only for an upstairs room, so that lady said I'll take it & I said I'll take that price as well. So simultaneously they booked us for the same room. But I heard the room number they gave her and told the clerk that is the room y'all just gave me. So then she said I'll just give you the downstairs room & instead of redoing the paperwork she just scratched thru the number printed and wrote the new number down. So I was told the rate was $71.99. I went to the room unpacked and thought I need to check something out and glad I did because the room rate on the receipt was $99. And to top it off we were told they were sold out when I first went in but there was a group checking in when I went in this time and they miraculously had 4 rooms to accommodate that group. We were also told the next day by another guest that they had made reservations for a cheaper price, but when the went to check in their reservation wasn't there so they were charged a higher rate than the reservation amount. With that said the room was comfortable and clean, average at best. So if you can get the $71.99 rate, it's a clean place to sleep, but I'd check my receipt.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We understand the confusion with room rates. We do have seven different type of rooms with different rate. Also, on online, third party websites have their own rates due to the contracted rates.the In addition, we do have groups coming in with their own pre-negotiated rates. Also, as rooms availability reduces, the room rated do go up automatically. We apologize if your receipt had different rate than what was quoted to you. We will look into it and fix the issue. Tina Gill Manager

"Hairs in bed"

1
11/10/2017

Rooms are ok but old. We were ready to go to bed and pulled down the sheets on Both beds and there were numerous human hairs in both beds. Obviously the sheets were not changed from the previous occupant. I called the front desk and was told they would be here right away to take care of the problem. 30 minutes went by and nothing. I called the front desk again and was told that the person I spoke to forgot the room number. The clerk at the front desk told me that he was alone and would try to get me some clean sheets. Still waiting 40 minutes later.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for the sheets not being changed. It was an error on our part. Somehow, the room was shown as stay over and the sheets were not changed. However, I checked with my staff and as per them, sheets were changed afterwards. Also, they suggested to change the room as well. In any case, we apologize. Tina Gill Manager

"Away from the 40"

5
09/10/2017

This hotel is back a little from the freeway but easy on and off. Staff is friendly and helpful. There's a Denny's on the property if you need a meal and don't want to drive. The breakfast room is small but they make the best use of it.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars and a nice review. We are glad to hear you're stay with us was great! We hope to see you again soon! General Manager, Tina Gill

"Staff made the difference"

4
08/10/2017

This staff at this property is trying very hard to make guests feel at home. We stayed at 4 different chain hotels on our trip and because of the staff at the Best Western Amazonian we rated it the best experience even though we usually don't stay at Best Westerns.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us a nice review. We are glad to hear you're stay was great! We hope to see you again soon. General Manager, Tina Gill

"A bad review for Best Western"

1
06/10/2017

My room key card would not work. The housekeeping staff entered my room, when the Do Not Disturb was posted. The ice machines did not work. There were no laundry facilities. The pool was dirty. The parking lot was over crowded.

Tina G, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for the key card not working at first time. We will check with our housekeeping staff regarding entering in your room. The ice machines are working and require a room key to operate it. The pool was cleaned in the morning. However, due to windy conditions, the dust and leaves go into pool. In any case, we apologize for any inconvenience. Tina Gill Manager

"Good value"

4
05/10/2017

Hotel provides clean rooms, friendly service with high speed WiFi. Located next to some of the better restaurants in town on the main thoroughfare. Rooms are spacious and comfortable. Full service breakfast is included in the price. We will definitely stay here again.

"Nice stopover"

4
04/10/2017

We stayed one night at the Best Western Arizonian Inn. The room was clean and spacious, it had high level windows which made it a bit dark and no door to the bedroom but it didn't bother us too much. The staff were very helpful and friendly. Breakfast was very busy so we opted to leave and get something en route. It was a good place to stopover on our journey and we slept very well in a comfortable bed.

"Vacation Overnight Stay"

5
02/10/2017

Enjoyed vacation overnight stay in large, clean, comfortable room. There are outdoor doors to the rooms, but it was very quiet. The bedroom windows open with screens for fresh air. There was also a window in the bath area that could be opened. Breakfast was the usual hotel breakfast, but was appreciated for its convenience. Will stay here again when in the area. Absolutely no complaints.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars and a nice review. We are glad to hear you're stay with us was pleasant. We hope to see you again soon. General Manager, Tina Gill

"Great stay"

5
01/10/2017

We stayed in Holbrook on our way to Las Vegas. Great stay and we enjoyed the breakfasts. We stayed only one night but would recommend this hotel. The staff was great and the rooms were very clean and the beds were comfortable.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We appreciate you're nice review. Thank you for recommending our hotel. We hope to see you again soon. General Manager, Tina Gill

"Great place to stop"

5
30/09/2017

Excellent place to stop, decent breakfast, friendly staff, good location. I haven't had a bad trip to this hotel yet. It is a very tourist friendly so get to breakfast early as it becomes very full and crowded.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We appreciate you're nice review. We are glad to hear you're stay with us was great. we hope to see you again soon. General Manager, Tina Gill

"Off the beaten Path"

5
28/09/2017

Very nice hotel & great location. Close to Petrified Forest & I40. Lots of restaurants close by to chose from. Quiet area - friendly people. Easy parking close to your room and a Denny's in the parking lot so you don't have to drive to get a meal.

"Nice renovated motel room"

5
26/09/2017

First, can't beat the price. It is an older building that has been updated to include all the amenities included at the budget hotels. The beds are comfortable and the staff is VERY friendly and helpful. The free breakfast is good and the coffee is excellent!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We are pleased to hear you're stay with us was nice and comfortable an that breakfast was great. We appreciate you're nice review and hope to see you again soon. General Manager, Tina Gill

"A Great Place to Stay"

5
24/09/2017

A great place to stay while exploring the Petrified Forest (and Painted Desert) National Park. The staff were friendly and helpful; the room was clean and comfortable; large bathroom, good water pressure; the items offered for the free breakfast were satisfying.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We are glad to hear you're stay with us was great. We appreciate you're nice review and we hope to see you again soon. General Manager, Tina Gill

"Good Stay"

4
19/09/2017

Hubby and I stayed here after a long day on the road. We found the room to be clean with plenty of room for our luggage. Beds were comfortable. Breakfast was the usual but tasty. Breakfast room is cramped and tables are tiny. We really were happy to have a Denny's within walking distance. Thank goodness they had wifi because the town has poor cell reception. My husband has AT&T and I have Verizon and little to no cell reception. I'd stay here again.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for writing a nice review. We are glad to hear you're stay with us was great. We hope to see you again soon. General Manager, Tina Gill

"Easy Stay"

5
18/09/2017

This is a great spot with easy access to and from the highway. Rooms are nice and everything works. Great staff was responsive and courteous. Great bed made for a comfortable sleep. Close to good restaurants and other services.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars and a nice review. We are glad to hear you're stay with us was great. We look forward to seeing you again soon. General Manager, Tina Gill

"Wonderful Hotel!"

5
18/09/2017

The Best Western Arizonian Inn is a great little hotel! The staff are very helpful and professional. They assisted us with directions and information for the Petrified Forest National Park, which we really appreciated. The room was very clean, roomy and comfortable. Breakfast was good, with lots of choices, including delicious, hot oatmeal and wonderful coffee. I highly recommend this hotel if you're staying in Holbrook.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We appreciate you're recommendation to our hotel. We are pleased to hear you're stay with us was great. We look forward to seeing you again soon. General Manager, Tina Gill

"BW Holbrook"

5
18/09/2017

Holbrook is located in a good spot to make a stop and the motel is easy to find on the eastside of Holbrook. Immediately next door is a Denny's restaurant that is open 24 hours. We had a small pet in each room and there wasn't any problem with having a small dog. We arrived late in the evening after driving up from Phoenix. A few miles east of Holbrook is the Petrified Forest National Park, and we wanted to see that the next morning. Our rooms were clean and ready when we arrived. The staff was very friendly which meant a lot after a long day on the road. Internet connection was excellent and free. Left early the next morning. It was a very welcomed stop.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We appreciate you're nice review. We are glad to hear you're stay with us was excellent. We hope to see you again soon. General Manager, Tina Gill

"Wonderful!"

5
18/09/2017

This hotel was perfect for a one night stay when we visited Petrified Forest National Park. The staff are professional and helpful. Our room was clean and the bed very comfortable! Breakfast was delicious, too. Thank you to the staff for providing us with directions. We are so glad we chose Best Western Arizonian Inn!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We are glad to her you're stay with us was great. We appreciate you're nice review and hope to see you again soon. General Manager, Tina Gill

"Very nice Best Western"

4
14/09/2017

Stayed here one night with no reservation. Desk staff was very helpful and we were checked in with no issues. The room was a little dated, but very clean, spacious and comfortable. The free breakfast was excellent with eggs, potatoes and sausage. It seemed far from the highway, but this was not really a big issue. I would stay here again.

"Great stay in Holbrook, AZ"

5
14/09/2017

Location is very convenient and the hotel was recently remodeled. The staff was helpful and the breakfast was the best we have had at any hotel. Recommend that you give it a try - value added. There is also a great Italian restaurant close to his property that is a must.

"TERRIBLE HOTEL MANAGER"

1
12/09/2017

The manager of this Best Western was not able to assist my family or provide excellent customer service. I had made a reservation for 1 room for my family the same day as we were traveling from Missouri. We had been driving all day and around 9pm my 1-1/2 year old son was screaming terribly and we were still 3 hours from the hotel. So I promptly called the Best Western and spoke to a guy and let him know we would need to cancel the reservation and most likely just have to find a room closer to our location since our son was not going to make another 3 hours in the car. He said he was not able to cancel but would leave a note for the manager in the morning and for me to call back the next day. I called the following morning around 10:50am and the lady I spoke with was extremely rude and said there's no way the manager would refund our room or allow us to cancel, and that she had a strict policy. I asked if they could just charge us a cancellation fee and she said no because it was a guaranteed room, which I was not told at when we made the reservation. The fact that I called just a few hours after the reservation early in the evening and was not allowed to cancel the same day was unbelievable. Byron was the only employee that tried to assist us but the manager would not budge on giving my family a refund, even though there were plenty of rooms available that night and they were not booked up. I have honestly only stayed at Best Westerns and really thought they were the best. But now after this situation, my mind has been changed. Sometimes things do not go as planned, and the fact that we were charged full price for the room and not a cancellation fee was terrible. The manager only seems to care about money and not service.

"Best Value Ever!!"

5
12/09/2017

This facility was a real surprise! Room was very clean, quiet and comfortable. Breakfast was adequate, but dining area was small. Staff were very helpful and friendly. Room price was excellent for the value we received. We used this hotel as our base to visit the Painted Desert and Petrified Forest National Parks. Would highly recommend this facility.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving our hotel 5 stars. We appreciate you're recommendation to our property. We are glad to hear you're stay was great. We look forward to seeing you again soon. General Manager, Tina Gill

"Great option for Holbrook"

4
06/09/2017

You can definitely tell from the lobby and the cleanliness of the room that the owner of this Best Western, cares about their property. The front desk staff was very friendly and helpful. The breakfast staff was exceptionally helpful with making sure that we had all we needed and also came along to take our dirty dishes even though we were sitting outside.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to answer our survey. We do appreciate that you enjoyed your stay with us. We do hope to see you again in the future. Tina Gill General Manager

"Excellent Choice!"

5
04/09/2017

This hotel was extremely clean, quiet and peaceful. The staff was very helpful. The beds were very comfortable and the Wi-Fi worked very well. There were many people with dogs but never heard any of them and they were all on leashes. The pool and pool area was super clean.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guests, Thank you for giving us 5 stars. We are glad to hear you're stay with us was wonderful. Thank you for complementing our staff and property. We hope to see you again soon. General Manager, Tina Gill

"BW Holbrook"

5
01/09/2017

A beautiful property, close to the Painted Desert and Petrified Forest. Wonderful views of the desert. Clean and comfortable. About an hour after check in, the desk called and asked if the room was satisfactory. At breakfast there was someone to make sure we were satisfied with the quality. These folks are proud of this hotel.

BWArizonian, Front Office Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We are pleased you enjoyed you're stay at our property. We hope to see you again soon. General Manger, Tina Gill

"Hope to visit this area again!"

5
30/08/2017

Highly recommend staying. Clean, spacious rooms with several chairs to sit so no sitting in bed as we relax!! Room had refrigerator and microwave and convince store close by that offered many options. Helpful and friendly staff. Breakfast was excellent, many choices and extremely helpful staff! You can chose from hot breakfast such as eggs and sausage or make a waffle. Perfectly cooked oatmeal with toppings also. And many cold cereals, yogurt and hard boiled eggs.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We appreciate you're recommendation to our property. We are glad to hear you had a great stay and that breakfast was excellent. We look forward to seeing you again soon. General Manager, Tina Gill

"Awful Customer Service"

1
26/08/2017

I'm writing this review more for their policies vs. actual accommodations. I had booked a room for my daughter and I to visit the Petrified Forest. Apparently their "flexible" rate is only flexible if you cancel the day before you are supposed to arrive. As anyone with children knows, they become ill at the most unexpected times. Turns out we couldn't make our trip because my daughter ended up in the emergency room. I called very early on the day I was to arrive, leaving them an entire day to fill the room, and was told "sorry, you missed your cancellation time frame and we can't help you". Really??!! I even told the second person I spoke with that I could provide ER documentation. Very disappointing! I realize all Best Westerns are individually owned and I have had great experiences at most, but this one I would definitely steer clear from! Terrible customer service!!

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We understand your frustration about not cancelling your reservation. However, it is a standard practice of all hotels to require 24 hours notice to cancel reservation. Tina Gill Manager

"BW Holbrook"

3
26/08/2017

Too far out of town making restaurant selection minimal. Historic Rt 66 is a few miles further and probably worth going there instead. AC did not work very well and could not find outlets that worked for phones, tablets, computer, etc. Clean room but only Denny's Restaurant within walking distance.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review. We apologize for AC not working properly. I am not sure whether you called us to check it out or not. We could have fixed it right away. We have plenty of electrical outlets in the desk lamps and on the work table. Also, we have an Italian and Chinese restaurant within walk in distance. Tina Gill Manager

"Good Place to Stay in Holbrook, AZ on I-40"

4
24/08/2017

Nice Clean and inexpensive motel. Has a Denny's on site. Easy on and off Freeway. Gas Stations and Fast food nearby. Takes dogs for only $15 per night. Have stayed her several times and always was a comfortable stop.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay at our property. Tina Gill General Manager

"Pet Acceptance!"

4
23/08/2017

We have stayed here 2 other times and each time we have had no problems. We have even checked in an hour early and very accommodating .Very nice, clean rooms, no pet odors detected. There is a Denny next door, we had breakfast to go to eat in our room, was very good.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay at our property. Tina Gill General Manager

"A very good nights sleep"

5
22/08/2017

I read a previous review which was quite off putting but this was defended by the manager. Well I'm pleased to state the managers version was right. The hotel room was clean, the bed was comfortable and everything worked once the inevitable re programming of the key cards. I'm from England and have no connection with the hotel so can say independently this hotel was very good in every way from reception to cleaning staff and facilities

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank You for giving us five stars. We are pleased to hear you really like our newly remodeled rooms and our staff. We hope to see you soon. General Manager, Tina Gill

"Best in Holbrook"

4
22/08/2017

Our room was very comfortable and clean. It was a quiet night. Breakfast was good breakfast and served with tickets. We had free internet. Denny's is the restaurant on premises. The staff if very helpful and friendly.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to write us a review. We are glad to hear you're stay was great. We look forward to seeing you soon. General Manager, Tina Gill

"Good, clean, quiet and excellent breakfast"

5
21/08/2017

I would definitely stay at this motel if I were passing through Holbrook. Very good Italian restaurant within walking distance of motel .After spending 10 hours in the car driving from California, this was a good stop.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving our property five stars. We are pleased to hear you're stay was excellent. We look forward to seeing you again soon. General Manager, Tina Gill

"Great Motel"

5
17/08/2017

This motel had the best breakfast of any motel I stayed at in 3 weeks. Unlike another motel who had a similar breakfast, this motel's breakfast area was not crowded, and when the breakfast area ran out of something, like orange juice or eggs, a new supply came right away, unlike another motel's breakfast area.

"Repeat customer"

5
16/08/2017

This is the 4th time I have stayed at this hotel, usually for no more than a couple of nights. Every time I have been there it has been great service, comfortable room, and great breakfast. I would highly recommend it!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for the nice review. We are pleased to hear you're experience at our property has been great. Thank you for recommending our property. We hope too see you soon. General Manager, Tina Gill

"Best beds ever!!"

5
15/08/2017

Every hotel bed I sleep in now is nice, but it is no best western. Staff was nice and professional. Breakfast was good, and hotel was a great value for the price. Definitely would stay here again, and recommend it to anyone travelling through Arizona.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We are pleased to hear about a great stay you had at our property. Thank you for staying with our brand and recommending us. We appreciate you're great review. We look forward to seeing you again. General Manager, Tina Gill

"Great Place To Stay"

5
14/08/2017

Do not be fooled as this is out of the way place to stay. This was a wonderful hotel to stay in. The staff was exceptional and the complimentary breakfast was excellent. Would highly recommend considering this hotel.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to write a wonderful review. We are pleased to hear you enjoyed you're stay at out property. Thank you for recommending our brand. We look forward to seeing you again. General Manager, Tina Gill

"Okay hotel"

2
14/08/2017

Clean and good rooms with wifi and usual amenities. Restaurant nearby. The ceilings are not sound proof, so if you stay on the ground floor it could be a problem. I didn't get a good night's rest because the people upstairs made noises until 2:30 AM. Made complaint to the front desk but the noise continued. Motel evaluation falls down on this feature.

"Nice hotel"

3
09/08/2017

Nice clean room, comfortable bed...although not all the amenities you sometimes expect at BW. Also, breakfast is only until 9 a.m. during the week....which is a bit early when vacationing. It was convenient on our route and reasonably priced.

"It will do"

3
09/08/2017

Was not overly impressed. The "free" room upgrade was only $10 to get moved to the 1st floor. The "free" breakfast was poor and non-existent at best, the couple of items that were there were poor in taste. So the entire family opted out and we went elsewhere. The ceilings are low, rooms were small, and the place is in bad need of an update. That said, it would work in a pinch, we had a safe stay.

"Not great visit"

2
09/08/2017

We picked this hotel because they had a nice pool and we had been on road for 8 hours so wanted to relax relaxed for a few minutes then went down to swim POOL CLOSED if front desk had told we would have changed hotels but after we had climbed stairs three times (I'm 73) didn't want to move called Hotels.com and they gave me $40 credit so we stayed breakfast ok but dinky area to eat and really small tables some ice machines not working doubt I'll book a Best Western again definitely not this one.

"A bit above average"

3
09/08/2017

Staff was friendly and helpful and close to locations for eating. Rooms were clean and the A/C worked as expected. Towels and linens were clean as well and the shower/tub was also clean. Shower curtain was loose and torn and hooks were a bit worn.

"STAFF WAS AWEFUL"

1
08/08/2017

I stayed 2 nights on 2 separate reservations. The second night was $30 more for no apparent reason. No one at the desk could answer me as to why it had jumped up by that much. No special events, no late check in price raise. To top it off an Employee named Dakota said he was the General Manager and that this was just something that happens. That there was nothing to be done. When I checked back in the morning I found out he was not the Manager at all. I don't take kindly to liars. I WILL NEVER SAY AT THIS PLACE AGAIN!

"Great Place to Stop"

4
03/08/2017

I make an annual road trip from California to Colorado, and stop at the BW Arizonian each time I pass through. It is the exact midpoint for my trip. I'm so thankful that they are there and are pet friendly! The rooms are always clean and the beds are super comfortable. The staff is very nice, and the breakfast is just enough to give me the energy to get back on the road. The Denny's restaurant accepts online orders from the Denny's app. So, I can place a to-go order and have it ready when I get there.

"Average hotel"

3
03/08/2017

I typically stay in a lot of hotels throughout the year. Staff were friendly and helpful. It's kind of a typical motel. Beds really aren't comfortable and AC didn't work but we felt safe staying here.

"Clean, Convenient and Friendly"

4
01/08/2017

A good place to stop on a road trip. We got one of two suites and it was very clean, roomy and reasonably priced. This is a dog-friendly motel, and they say they put all the dogs in one building. This was our only drawback as we do not have a dog nor do we care to be around them. The front desk was very accommodating and called to check up that everything was to our satisfaction.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us nice feedback. Hope to see you soon!! Tina Gill Manager

"Disapointed"

2
31/07/2017

First of all, while we were waiting to check in, the last room was being sold for nearly half he cost that we paid on Expedia. No explanation except to say that we should have booked through the Best Western website. I check he website and the prices were nearly the same. We arrived late and saw the last room get booked, so when the ceiling started to drip at 3am, we knew that we were stuck. We called but were told that no one would be available to look at it until after 9am. When we checked out and told them of the issue we were told by the day shift that there was a maintenance guy on site. Definitely a miscommunication or issue with the early morning crew. When we asked about compensation for the sleep disruption the Clerk told us that they would have the manager call us. We were on a road trip with spotty service, at times, but never received a all or message. We will definitely pursue this now that we are home

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for your frustration. The room rates are dynamic and they change based on availability and the time of reservation. Also third party reservation add their commission so rates can be different. Many times the guests who arrive late they pay more than the previously made reservation similar to airline tickets. Tina Gill Manager

"Gets the job done"

4
31/07/2017

Quick check in, clean and in good condition with newer bathroom and vanity. Simple tv remote makes operation a breeze, especially in the dark. Great breakfast presentation with an attentive staff making sure you are satisfied and all items are restocked. Fast wifi. Downside is terrible mattress.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us nice compliments. We apologize for the mattress. We will replace it ASAP. Tina Gill Manager

"Needed to crash for needed sleep"

5
27/07/2017

I had been up for over 28 hours and determined Holbrook would be the stopping point. Arrived in town and checked out several properties before choosing BW. They were able accomadate an early check in which was terrific. Room 211 has a comfortable king size bed and wonderfully cold a/c. Anytime I return that is the room is like. BW is also adjacent to a Denny's for any meal.

"Awesome customer service"

5
27/07/2017

Great customer service. Would definitely stay there again.. Great job to the night representative.. breakfast was great a bit packed but whay do you expect with great service.. 2 workers keeping up with the guests needs and keeping the area looking great..

"Best:No, Western:Yes, Arizonian: Definitely"

3
27/07/2017

Choose this hotel based on name, location, and travel rewards. Booked 4 nights for two rooms for two people. The rates were different for each person, night, and room? Ranged high even though it was supposed to be "government rate" the lodging per diem did not cover cost. Check in was fast, easy and staff was friendly, but my key would not work. Back and forth across the parking lot from office to the outlying building kept me active. The room itself was comfortable, standard. The noise from the elephants overhead and screaming in the stairwell and pool area made for very little sleep. I could not adjust the fan/temp. Breakfast (with a coupon) was fine. Eggs, sausage, potatoes, gravy and all the typical breads including the waffle machine. Lighter on the refrigerator items each morning. I guess they don"t restock. Every staff member I encountered was friendly and helpful. Check out was easy, but the bill was not. No total. Not likely to stay again

"Yet another hotel #9 out of 13 on Route 66"

4
27/07/2017

This was our last Best Western on our Route 66 road trip and our first stop over in Arizona. Once again finding the hotel was not a problem as it was just off the I-40 Interstate. We had just travelled from Albuquerque and visited the Petrified Forest National Park and Painted Desert. The pool was a welcome feature to relax and cool down in after a very hot day out in the desert in temperatures of 130F. The rooms were spacious and sported a fridge and coffee maker and a very large bed. Our room was on the upper floor and we did not notice any of the issues noted in previous reviews. Breakfast was good and set us up for the day for our drive to Flagstaff, Sedona and Williams. There is a Denny's on site at the far end of the car park. I am not a real fan of the Motel style establishment as I feel more at ease in a traditional style hotel.

"Stat Away"

1
26/07/2017

Poor quality all around. My advice is keep driving! Air Conditioning did not work, one light was out and another was so wobbly we were afraid to use it. Towels were almost see through! Breakfast was not warm and you needed paper tickets. Just not a place I would stay in again.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for not meeting your expectations. We will improve the issues you have mentioned. Thanks. Tina Gill

"Best Western Holbrook"

5
17/07/2017

There is a reason this hotel had so many cars in the parking lot compared to other Holbrook facilities! Large rooms, sitting areas with a comfy sofa, fridge and microwave. Comfortable bed, quiet at night, pleasant staff. Definitely recommend.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay with us. Tina Gill General Manager

"One night Stay"

3
17/07/2017

We stayed one night on our return from the Grand Canyon and the only complaint was that one of the queen mattresses was well past it's service life. My wife and I kept rolling to the middle of the mattress, which was not that big of a problem. The trouble was, at my age it was a bit difficult to get out of the bed come morning.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay with us. Tina Gill General Manager

"Great Place to Stay"

4
16/07/2017

Check in/out easy, room/pool clean, good breakfast, staff was friendly. The facility was well lit at night so I felt safe walking my dog in the middle of the night. Great place for an overnight stay for families and pets.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay with us. Tina Gill General Manager

"A pleasant stop over"

4
16/07/2017

The hotel was clean and comfortable. The staff was extremely warm and welcoming. If you're stopping in Holbrook chances are you are just looking for a good nights rest for the night. This was a nice oasis on our way to seeing The Petrified Forest and Painted Desert.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay with us. Tina Gill General Manager

"great stay"

5
16/07/2017

Very nice and comfortable room. Breakfast was excellent. We used express deal on priceline to book this room and were very satisfied. It seemed to be an older hotel but has been kept up nicely and rooms are up to date.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are very pleased that you enjoyed your stay with us. Tina Gill General Manager

"Staff friendly but problems not well handled"

3
11/07/2017

Staff were friendly but my key card wasn't working properly so i was repeatedly locked out of my room. I asked to change rooms but they wouldn't. It wasn't full. We only stayed one night. It is a convenient location for the Petrified Forest NP which is why we were there. A tad overpriced in my opinion but I didn't really check for alternatives because I was a Best Western loyalty customer (a status I am rethinking these days because of declining quality relative to price, I think I can now do better with other hotels). Also the fridge motor was noisy but I just unplugged it to get to sleep and luckily didn't need it.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to take our survey. We greatly appreciate your stay with us. We apologize for the inconvenience that you with your key cards. Tina Gill General Manager

"Best Hotel in town"

4
11/07/2017

Holbrook is a small town with lot's of motels. Patience as we drove through town was rewarded with a clean and friendly hotel. The owner is very friendly and helpful. The breakfast was very good. The veggie omelets great! The rooms are newly decorated.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to take our survey. We greatly appreciate your stay with us. Tina Gill General Manager

"Not the Best"

2
11/07/2017

Stopped for one night. Front desk staff was very nice and pleasant. The hotel is far off the expressway. It looks like an old motor lodge that Best Western bought and slapped lipstick on. No inside rooms, all outside access. We had a first floor room, thank goodness. I could not have carried suitcases up stairs. The room was clean; microwave and fridge; flatscreen tv. Sheets and towels/washcloths were in need of replacement. They were so worn and stained. Bed was very flat and uncomfortable. Tossed and turned all night. The bedside clock made static noise all night at intervals. It did not stop even when I turned off the alarm. Bathroom very tight quarters. Stain on couch that looked like we would not want to sit on that cushion. We skipped breakfast. I've stayed at worse and I've stayed at better--for the price of $119. I'll skip this one if in the area again.

"Nice place, reasonable price."

5
11/07/2017

Nice roadside motel. Beds and rooms very comfortable. Not much to do in town but near Painted Desert and Petrified Forest. Some good restaurants in the area too. Room was comfortable, not big, but a good value for what we paid.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to take our survey. We greatly appreciate your stay with us. Tina Gill General Manager

"Great accommodations at an excellent price."

5
10/07/2017

The Arizonian has comfortable accommodations and a delicious hot breakfast. They are close to the Petrified Forest National Park and other nearby attractions. They provide excellent customer service and make their guests feel welcome and valued.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thanks for taking the time to answer our survey. We are glad that you enjoyed your stay with us. Tina Gill General Manager

"Privacy Breach"

2
03/07/2017

Staff called us to say they checked us out a day early on accident. When we asked if someone entered our room they said no but when we got home the cleaning staff had cleaned the room. The hotel has still not followed up regarding our complaints. While checking out another guest was also disgruntled and yelling at the attendant.

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We apologize for the mix up. Our housekeeping staff did not find do not disturb sign and the reservation showed check out date so we cleaned the room and assign it to new guest, Tina Gill Manager

"Best service ever!"

5
02/07/2017

A woman from the front desk called our room after we had time to get settled, and asked if we needed anything. A woman working in the breakfast room after we had gotten our food came to our table and asked if everything was OK. Then she came back and picked up our dishes so we didn't have to. All these are services we have not seen in other Best Westerns, or in any other motel either. This place gets five stars for service!

Tina G, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a wonderful review about our service and hotel. Tina Gill Manager

"A classic upgraded"

5
01/07/2017

Traveling as much as I do it is the little things like functioning bathroom fans and sink-stoppers that really cheer me up. A classic motel with single-deep rooms (so it has a nice bright window in the bathroom and central air/heat) this place has been lovingly maintained and upgraded. The pool was sparkling and cool, the staff super-helpful, the website gave great info about the town and two good eateries are adjacent. No train noise!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest Thank you for taking the time to take our survey, Also Thank Your for giving us all 5's. We are very pleased that you enjoyed your stay with us. Tina Gill General Manager

"A nice Best Western"

4
01/07/2017

For the price, it's a nice hotel with great amenities! The gym, the pool, the breakfast were enjoyable during our road trip on route 66. We've seen a lot of bad hotels, this one is not one of them. I would totally recommend this hotel and best western to friends and family

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest Thank you for taking the time to take our survey. We are very pleased you enjoyed your stay with us. Tina Gill General Manager

"Very Satisfied Traveler"

5
29/06/2017

This hotel has curb appeal and the staff were professional and welcoming. Comfortable room at a very reasonable price. We were impressed with the front desk person right at arrival and she was both professional and efficient.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. We are glad that you enjoyed your stay with us and thank you for complementing our Front Desk Staff. Tina Gill General Manager

"The way it used to be...in a good way"

5
27/06/2017

This is an older Best Western location that has been updated to the newer Hampton, Fairfield, Holiday Inn, etc.standards. The facility is classic outside entry and upscale motel appearance. The deep red Arizona sunset out our window that night and a setting on Historic Route 66 were added "wow" . The slightly larger rooms were appreciated; they were quiet, clean and comfortable. A full breakfast is included; even with a Denny's on the grounds, which also added to the classic ambiance. In the front office Marcie was attentive and energetic. If she isn't the manager, she should be.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to fill out our survey. Also for giving us all 5's we really appreciate your stay with us. Thank you for recognizing Marcie she is an outstanding worker. Tina Gill General Manager

"Place to stop on I-40"

3
27/06/2017

Traveling to Arizona on an emergency family health trip and chose to stay in Holbrook to break up the long drive. Beds were comfy, room was clean and quiet. Toilet was kind of old, slow to flush and fill. Breakfast was just plain bad, a few unhealthy and bad tasting choices. Only canned fruit available, no fresh. Coffee was very bad. Hotel staff were very efficient and courteous.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to fill out our survey. We are pleased you did enjoy your stay. Tina Gill General Manager

"Holbrook lodging"

4
25/06/2017

Very nice and clean updated hotel in Holbrook with comfortable beds and very friendly staff. Walking distance to a good Italian restaurant called Mesa Italiana. Breakfast was ok. No train noise and right on Route 66. I would have rated the hotel higher but the air conditioning went out when we were there and it was HOT. I would come back again.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest Thank you for taking our survey. We are very pleased that you enjoyed you stay with us at our hotel. Tina Gill General Manager

"Avoid at all cost!"

1
22/06/2017

This hotel provided us the worst experience ever! Will not recommend to anyone. Given its age this place, while have been "remodeled" remains dated, dirty and worst of all has the worst customer care that we have ever faced! Worst of all don't expect to have a working air conditioning in your room!

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We sincerely apologize for the experience you had. Tina Gill Manager

"motel and area"

4
22/06/2017

This motel was a good place to stay. their wasn't a lot to do in the area but still had a safe and comfortable stay. their was a couple of restaurants in walking distance. Staff was very friendly and courteous.

"Large, clean room"

4
19/06/2017

Large room with refrigerator, microwave, and roomy bath space. Very clean. The only con was the dark decor--dark brown carpet, drapes and bed covers. Pleasant, professional staff; easy check-in and check-out.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. I also agree our rooms are very spacious and very neat. Tina Gill General Manager

"Best Western, Holbrook AZ"

5
18/06/2017

We arrived at hotel after 7pm for one night only on our trip home from Colorado. We did have a reservation. The front desk staff both checking in and checking out were excellent, very friendly and helpful. The room was nice, roomy and clean. We would definitely stay there again if ever traveling through!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your 5 star review of our property. We agree with you, our staff are all amazing. We appreciate you and would love to see you again in the future. Tina Gill General Manager

"Large rooms"

5
17/06/2017

Paid extra to park on the first floor because there are no elevators at this hotel. You park outside your door and can go right to your room. The swimming pool area was nice but the water was very cold. The rooms were clean and very large with lots of space to relax. The breakfast was good but very limited seating and needed more space.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your 5 start rating of our property. We agree with you, our breakfast area during the busy time can feel a bit tight. We appreciate your feedback. Tina Gill General Manager

"Poor parking"

3
13/06/2017

Hotel is fine but the parking is inadequate but it doesn't appear there is any room to expand the parking area.. Otherwise the hotel and staff are adequate for short stays. Room was no frills but clean and comfortable. Conveniently located next to a Denny's..

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our survey. I do apologize for the parking situation it can an issue at times, but are satisfied you enjoyed your stay with us. Tina Gill General Manager

"safe secure clean"

5
12/06/2017

great place to stay, misty was great, very helpful felt safe and secure with my classic 55 chevy in town for the classic route 66 gunslinger car show clean room clean pool great sunsets, great breakfast

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank You for taking the time to take our survey and recognizing Misty she is really a great worker. Also for giving us all 5's. Tina Gill General Manager

"Nice hotel"

4
12/06/2017

Nice hotel on old Route 66. The staff was very friendly and the room was clean and comfortable. A Denny's shares the parking lot. I had breakfast at Denny's instead of the hotel so I can't speak for their breakfast.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for the time to take our survey. We greatly appreciate it and thank you for staying with us. Tina Gill General Manager

"A great hub to stay while visiting surrounding area"

5
09/06/2017

Love this area, the hotel was awesome, comfy and quiet, close to major roads. Lots of great history and places to visit. Nice places to eat, a supermarket nearby to stock up for when you want to stay in and eat.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. Also for taking the time to take our survey we greatly appreciate it and glad you enjoyed your stay with us. Tina Gill General Manager

"Acceptable for an Overnight"

3
09/06/2017

Very average roadside motel with noisy parking lot and tired décor. Adjacent to Denny's which made our overnight stay there acceptable. Not what we were used to expecting from the Best Western brand, however.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to take our review. Tina Gill General Manager

"All went smoothly and seamless."

5
07/06/2017

A great first impression was made with a phone call to the hotel the day before we stayed. Byron was most helpful and pleasant to deal with. Staff at front desk also top notch! Great customer service. Room was perfect!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We appreciate you. We also agree with you, Byron as well as out entire staff are most helpful and wonderful. Tina Gill General Manager

"Perfect for a quick overnight when traveling "

5
04/06/2017

It was a perfect place to stop for the night. The price was great and the rooms were nice. The bed was comfortable and I got a good night's sleep before getting on the road the next day. The staff were nice, helpful and efficient. Definitely would stay here again!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for the 5 star review. We appreciate your detailed review of our property. We look forward to your future stays with us. Tina Gill General Manager

"Pleasant Accommodations"

3
02/06/2017

This is an older hotel with small rooms but was clean & the mattress was comfortable. The young woman at the registration desk was very friendly & professional. She called to ask if we needed anything after we were settled in our room. Nice customer service. My husband was disappointed that no coffee was available in the office. Most hotel chains where we stay offer free coffee & freshly made cookies during check-in. Overall our stay was pleasant.

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time and write a review. We apologize for not having coffee in the lobby. However, we do have coffee in all rooms.' Tina Gill Manager

"Excellent Staff, Nice Room"

4
01/06/2017

The staff at this Best Western were some of the best I've encountered in over 30 years of traveling. The front office young lady had an infectious smile and enthusiasm that couldn't help but make your day better. The room was very nice and the front office called about 30 minutes after settling in to ensure we were comfortable and asked if there was anything they could do to make our stay better. The breakfast was average (no orange juice, no biscuit & gravy, pastries were very limited). The comfort of the room and the staff are worthy of the 4 stars.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your feedback. We agree with you, our staff are amazing. We appreciate you. Misty

"A Wonderful Experience"

5
01/06/2017

The best away from home experience we have ever had in 35 years was at the Best Western Arizonian in Holbrook, AZ. We are looking forward to more such positive experience in our 6 weeks of visiting family all over the country.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your high praise of our property. We are very pleased you enjoyed your stay with us and look forward to seeing you again in 6 weeks. Tina Gill General Manager

"HOLBROOK ARIZONA BEST WESTERN"

3
01/06/2017

We had a nice suite that was clean with plenty of room for our family of 5. We were somewhat frustrated with the AC not cooling properly, the TV in living room getting poor reception and the dishwasher not working. The staff at check in and check out were friendly and helpful. The breakfast is pretty good. I would suggest to management that routine checks be made in each room/suite to insure that all systems are go before putting paying customers in them.

"All the makings of a Western movie"

2
31/05/2017

- The Good: The staff was very friendly and helpful. We had the 2 room suite (Suite 160). After a long drive up from the SE Phoenix and a day at the Petrified Forest; we looked forward to checking in and relaxing in the early evening. The Best Western advertises it as a "Suite - 2 Rooms 1 Bed" which is very misleading. We were surprised to find the suite actually has a king bed in the main bedroom and a double bed in a 2nd bedroom; it should read "Suite - 2 Rooms 2 Beds". There is only one suite of this type; it's on the ground floor next to the pool. The suite has a full kitchen (stove with oven, refrigerator, microwave, coffee maker, dishwasher, double sinks) and an eating area with a table and 4 chairs. There is one full bathroom and a separate laundry room with a full-size washer and dryer. The living room has a fireplace (which is not usable), sofa, chair & TV. There is an additional TV in the main bedroom; none in the 2nd bedroom. It appears by the suite layout, this may have originally been an on-site manager's apartment. The morning breakfast (6am–9am) is very basic and served in a small room next to the hotel office. There are ceramic coffee cups on the counter and if you need a coffee cup to go, they're one of the food counter's unmarked drawers. - The Bad: The main bedroom has an short rectangle window high on the wall, that faces a block wall of a narrow alley filled with junk and garbage. The paper towel holder in the kitchen only had the empty cardboard tube on it; no paper towels to be found. We couldn't find a trash can in the kitchen either. The bathroom had no toilet paper; not even an empty cardboard tube on the toilet paper holder … and again, there was none to be found. There was a floor fan in the living room and all the rooms were warm. It was 85° outside and the air conditioner didn't work; it just blew warm air. We had to go to the hotel office to get a roll of paper towels, toilet paper and tell them about the air conditioner. Apparently the previous occupant had the same air conditioner problem and they had to reset the circuit breaker in the laundry. Someone came over, reset the circuit breaker and said it was working. It did feel like there was cool air coming out, but that didn't last long. The thermostat was set to the lowest setting and the fan kept blowing; but it never cooled down. Now we know why there was a fan in the living room. We couldn't open the windows because right outside the suite door is a round table with chairs where the smokers congregated. Speaking of windows, the kitchen window had a wide-open view of the Motel 6 next door. That wouldn't have been an issue if the window had curtains or blinds; it had nothing. It was like all the Motel 6'ers were in the kitchen with you. Speaking of lack of privacy, the 2nd bedroom (with the double bed) does not have a door; in case someone was expecting privacy. The suite had numerous unpainted square repairs in the ceiling of several rooms. The breakfast room is VERY small with a few tables. The walkway between the food self-serve counter and the tables is basically wide enough for one person; people work constantly pushing past each other or bumping into the people seated next to that area. Because the coffee to go cups were in a drawer, people were putting their hands all over the stack of cups rims trying to pull one off; very unsanitary. They should be on top of the counter with the cups; but the food service area is too small. - And the Ugly: There are 2 dead flies on the kitchen windowsill. One of the pillows on the King bed (main bedroom) didn't have a pillow case on it. One of the shampoo tubes in the bathroom had been previously used was empty. The cabinets over the washer and dryer in the laundry room were filled with plaster debris, dirt, empty bags and junk; unbelievable. We told ourselves, "it's just for one night"; besides there were no other options since all the hotels were sold out because it was graduation night in Holbrook.

"Great stay will stay again"

5
31/05/2017

Will stay there again we had a nice night. The staff was friendly and in a good mood the room was nice clean and roomy we got a ground floor like we asked my husband was very happy with that are trip back we will stay there.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your 5 star review. We agree with you, our staff are amazing. We will be pleased to see you again on your returning trip. Tina Gill General Manager

"Excellent customer service!"

5
25/05/2017

Nice clean rooms. Comfy beds. Location was excellent. Not too from all the local amenities but also very quiet. Front desk clerks Brandon and the young lady were very nice. Good customer service. We enjoyed our stay.

"A very comfortable and recently renovated property along I-40 in AZ"

5
23/05/2017

I had originally made a reservation in Flagstaff but remembering that I would gain an extra hour due to AZ not being on daytime saving time, I decided to go on to Holbrook. I made a reservation at the BW Arizonian Inn. Check-in went smoothly and I was greeted as a rewards member. My second floor room was inviting with new carpeting and a redone bath. Television, microwave, refrigerator and all the other necessities were conveniently placed. Though it was a cool and windy afternoon, I enjoy a swim after a long drive. (For dining needs, there is a Denny's located in the corner of the motel's parking lot.) Excellent WiFi service. The room was very quiet. A good hot breakfast with several choices was served beginning at 6AM. Check-out was quickly and very pleasantly handled.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your detailed review of our property. We appreciate the 5 star rating and are pleased that you enjoyed your stay. Tina Gill General Manager

"Pleasantly surprised"

5
23/05/2017

Called ahead for reservations. Staff extremely polite and helpful. Checking in the staff went out of their way to connect. Nice. Room had been remodeled. Exceptionally clean and shiny. Beds comfortable. They called the room 30 minutes after check in to see if I was happy and if I needed anything. That had never happened before even at the 4 stars. Next morning hot breakfast with many choices. Very good. Price for a Friday night in May was reasonable.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for giving us 5 stars. We agree with you, our staff are all exceptional. We are pleased you enjoyed staying with us. Tina Gill General Manager

"Excellent value"

4
17/05/2017

Good spot for overnight stay.Staff friendly/helpful.Room very clean,beds comfortable.Continental breakfast adequate.Seriously good value(70 euro)B&B for couple.Used as overnight stop on trip from Monument Valley to Scottsdale.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank yo for your review of our property. We appreciate your feedback. Tina Gill General Manager

"Nice and clean hotel"

4
16/05/2017

Nice and clean hotel. Only stayed for a nights sleep didn't check out all the other amenities. Staff was friendly and easy to deal with. Wifi worked well and the beds were comfortable. Didn't tryout the breakfast either.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your feedback. Our breakfast for future visits include, eggs, bacon/sausage, oatmeal, potatoes, fresh fruit, yogurts, pastries and so much more. We agree with you, our staff are all amazing. We appreciate your comments. Tina Gill General Manager

"Overnight stay"

4
16/05/2017

Stayed here on our trip across America. This is set out like a motel and does have a breakfast area. The room had all the usual and necessary things except a safe, the beds were comfortable. I must admit we didn't hear much noise from either the next door or even from outside. Just across the car par is a Denny's which provided us with a decent evening meal, the breakfast the hotel provided was adequate and nice. All in all a good stopping place.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your review. We are pleased that you stayed with us. We appreciate all of your feedback. Tina Gill General Manager

"Everything you'd want"

4
16/05/2017

Nice beds, nice rooms, nice breakfast, nice people. If you need to be in Holbrook, this is the place. They do a good job here. They also hire Native Americans, which I liked. They could do with some new towels but the furniture and furnishing were all, did I say, nice.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your positive review. We appreciate all of your feedback. Tina Gill General Manager

"Thank you for great service."

4
14/05/2017

I spent a night in this hotel. Want to express my gratitude to everybody for their willing to be at service and special thanks to Betty who very efficiently and promptly helped me in resolving my Sunday morning car tire problem. Thank you, wish you all the best.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, It is always our pleasure to help in any way we can. We agree with you, Betty, as well as our entire staff are wonderful. Thank you for staying with us. Tina Gill General Manager

"One of the better hotels in the Hollbrook area"

3
10/05/2017

Stayed for two nights for a business trip. When I arrived, I was promptly checked in by Celena. She was very friendly and made me feel welcome. The room was a dated, and the windows to the room were unlocked. This does not make a person feel very safe, but I locked them. Also, the card reader for the door was a bit difficult to work. I had to go get my keys redone because I honestly thought that there was something wrong with them. However, I found out that I was not only the one who had this issue, as the person in the room across the way from mine had the same problem. Also, i found it a little odd that a maintenance man kept cleaning my window and door while I was in the room. The curtains were open and it was obvious that I was in there and he kept cleaning the window and wiping the door down. I get that it is windy there and dusty, but it crept me out a bit. Besides that incident with the room however, everything else went smoothly. The room had a refrigerator that was nicely sized. My complaints for the room was that the TV did not work when I got to the room, someone had disconnected it. Thankfully, I know how to reconnect it. And the hair dryer in the room had almost no power. Also the towels were not matching and scratchy and smelt a bit old. Overall, I believe the front desk people are great to deal with. The room was dated, but maybe with a few new towels and an upgrade on hair dryers, there were no other complaints.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your feedback. While we agree with you, our staff is amazing. We will address the maintenance crew with this issue you have presented. We will be sure to change the towels out as well. Thank you for your business. We appreciate you. Tina Gill General Manager

"GREAT PLACE CLOSE TO THE PAINTED DESERT"

5
10/05/2017

This is by far the nicest motel in Holbrook Az. The facility was very clean and maintained. The room was large and a nice comfortable bed. The motel is quiet and has central A/C so we did not have to hear the blower like most other places. The room came with two luggage racks and a full length mirror, nice extras. The staff was very cheerful and helpful. Check in and out was a breeze. The motel surrounds a Denney's restaurant and there are several restaurants just down the road, some within walking distance. The parking spaces are full sized so you can get in and out of the vehicle when it is parked. The Wi-Fi speed was pretty good and worked well. The breakfast area is a good size and the staff maintains it well, they offer a larger choice of items than most places that serve a hot breakfast, the morning we were there was eggs, sausage, potatoes, biscuits & gravy the waffle machines and hot oat meal in addition to the regular breakfast buffet items. One of the few places that has decaf black tea available. They have real utensils rather than plastic and paper which I really appreciate. This is not listed as a green motel but they did have recycling container in the room and was performing all of the other green requirements, I like that. This is a great place to stay that is close to the Petrified Forest and Painted Desert. It is on the old Route 66 also. It is right off of Hwy. 40 on the east end of town. We enjoyed our stay at the Holbrook Best Western.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, We are very pleased to hear you had a wonderful stay. We appreciate all of your feedback, as well as the 5 stars. Thank you for choosing to stay with us. Tina Gill General Manager

"The place to stay in Holbrook."

5
10/05/2017

We loved this hotel. Misty checked us in and she was so friendly and helpful. She made us feel right at home. We asked her for a restaurant recommendation for dinner and she suggested Mesa Italian Restaurant and it was wonderful. We would definitely stay here again.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for the 5 stars! We agree with you, Misty, as well as all of our staff are amazing. We look forward to seeing you again in the future. Tina Gill General Manager

"Thank you Best Western!"

5
04/05/2017

Professional, friendly, efficient staff, clean hotel with all the amenities, large parking lot, safe area. They have ice machines and vending / beverage machines, plus complimentary breakfast. Denny's restaurant right next door, very convenient for lunch and dinner. Highly recommended.

"Best breakfast"

5
03/05/2017

Made the reservation day of stay via cell phone while on the road. Called the hotel directly. I was quoted one price, but actual bill was $30 more than the quote. Didn't argue when we got there. Too tired and other people waiting to check in. The complimentary (except for the $30 room overcharge) breakfast included good scrambled eggs, sausage, hash-browns, oatmeal, apples, bananas and refrigerated fresh watermelon, canned mandarin oranges and fruit cocktail. Yogurt, breads, juices, pastries, coffee, tea, dry cereal, milk, granola, coconut and many condiments to add to cereal or oatmeal, good make-your-own waffles and more. Best complimentary breakfast we have ever had. Wi-Fi was fast. We thought the room was noisy and then discovered the room window was open. Doh! Then all was fine. Bed was quite firm. Room and bathroom clean. Staff were very nice. We would stay here again, but would make sure quoted price was actual. We recommend the Arizonian Inn!

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your feedback. It is important to us. We agree with you, we have an exceptional staff and breakfast. Thank you for the 5 star rating. Tina Gill General Manager

"awesome"

5
02/05/2017

very clean rooms ,awesome coffee in room,beds are very comfortable, staff very nice and helpful, awesome breakfast, easy access from highway,great lighted parking,also there is a dennys next to it so if you want a late dinner

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for the 5 star rating. We work very hard, so guests like yourself can enjoy their stay. We appreciate you and your feedback. Tina Gill General Manager

"2017 trip"

1
01/05/2017

Air conditioner would not work reported the problem nothing was done and no compensation was given horrible night sleep with three children and one being six months old. Everything else is fine great looking hotel OK breakfast

BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, As we discussed over the phone, had you called the front desk, we would have reset the AC. In addition, the AC was working on next day so we really do not know why AC was not working when you were in the room. Tina Gill Manager

"Very pleasant stay. I recommend it."

5
27/04/2017

My room was nice and clean, the bed was very comfortable and the sheets were crisp and clean. The included breakfast was delicious and comparable to any chain breakfast restaurant. The food was fresh and plentiful. Lots to choose from. Minor complaint - the dining room had too many tables and it was hard to maneuver. The staff was friendly and pleasant.

BWArizonian, General Manager at Best Western Arizonian Inn, responded to this review
Dear Guest, Thank you for your 5 star rating. We appreciate your feedback and agree with you, our staff are very knowledgeable and a great asset to us. I apologize for the issues that you had with breakfast. Thank you for your review. Tina Gill General Manager

"enchanted"

5
24/04/2017

it is a nice et quiet place to stay. The personal is competent and very sympathic. I recommend this hotel to anybody. The breakfast for these 2 days was perfect. Your demand is ridiculous. I have said what I want to tell you.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for your 5 star rating. We appreciate your feedback and agree with you, our staff are very knowledgeable and a great asset to us. Thank you for your review. Tina Gill General Manager

"Dave"

4
20/04/2017

Very friendly staff went out of their way to welcome us and be sure our needs were met. Convenient location off of I-40. Free breakfast. The room was large and clean. Several restaurants nearby with a variety of food types.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for your review. We agree with you, our staff is top notch. We appreciate your feedback. Tina Gill General Manager

"Very Nice Stay, Good Value - Recommended"

4
18/04/2017

We stayed at the Arizonian Inn for one night en route to Petrified Forest National Park. The staff was very friendly and helpful. Our 1 king room was well appointed and looked to be recently remodeled. Room was very clean. Breakfast was typical - eggs, sausage, toast, waffles, juice etc and was just fine. The room price was also a good value. All in all a very pleasant stay. I would recommend the BW Arizonian Inn

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for your compliments regarding our property. We appreciate your feedback. Our staff works hard, so that our guests can enjoy their stay. Tina Gill General Manager

"Nice one night stop"

5
17/04/2017

Very pleased with the room and the service. Rooms clean, rates reasonable. Would definitely stay again. We travel with dogs and they made sure we had a ground floor room which was nice, and the dogs were also very happy.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for the 5 star rating. We take pride in our property and are very pleased that you enjoyed your stay with us. Tina Gill General Manager

"In need of TLC"

3
17/04/2017

The plumbing did not meet our expectations. Bed was water pressure was low. Needed key card to access ice machine. Breakfast could have been displayed more appetizing. No condiments for eggs. Not sure hotel met the qualifications for a Best Western.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, We appreciate all of your feedback. We will be sure to check the plumbing in that room. Condiments for breakfast are located on the breakfast counter or on a table in the area. Our ice machine is used by a key card to ensure there is ice for our guests. Tina Gill General Manager

"Petrified Forest pit stop"

4
14/04/2017

Holmbrook is a small town and doesn't have much, but our stay here met our needs. It had the essentials for a night. Breakfast was basic, beds were comfy and showers were clean. There's also a denny's right out front and the usual fast food fare along the street. Housekeeping did a good job also. Wifi was good enough which seems to be hard to find in Holmbrook.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us feedback. We are happy to learn that you liked most of the things we are offering. Tina Gill Manager

"Best value in Arizona"

5
10/04/2017

After a 10 day trip through Arizona, the Best Western was the best value for money we found. The staff were particularly attentive and patient, offering good advice on places to eat. The rooms were standard issue, but clean and well appointed. Plenty of hot water and good wifi. Definitely to be recommended. Convenient to Petrified Forest, Walut Canyon and the Hopi and Navajo territories.

Tina G, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a wonderful review about our hotel. Tina Gill Manager

"Nice hotel near the Petrified Forest"

4
10/04/2017

We spent two nights here while we explored the fabulous Petrified Forest/Painted Desert. The room was very comfortable, the breakfast was good and the staff very friendly. Our only complaint is that the stairs to the second floor were very steep and it was difficult to haul our suitcases up. Great location for the National Park.

Tina G, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for writing a nice review. We apologize for the stairway. We do offer a choice to book rooms on the first floor. Also, our staff is willing to help you to carry the luggage as well. Tina Gill Manager

"Nice hotel in a small town."

4
09/04/2017

The room was clean and everything worked well. Right off the interstate but a quiet room. The staff was friendly and check in was easy. The breakfast room is okay and has all the basic foods. One day it was very busy and their wasn't anywhere to sit and we had to wait a bit to get a table.

Tina G, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a nice review. We apologize for the crowded breakfast area. Unfortunately, when many guests come at the same time (8 to 9 am), the place does get a bit crowded. Tina Gill Manager

"Lovely stay"

4
09/04/2017

This is a very clean hotel which we much appreciated. Even the corners looked good. It is pet friendly so our Maggie liked it too. Has a breakfast, but we are muffins & coffee folks so all I can say is the coffee was good. My one complaint is that the bath towels need to be replaced - very scratchy.

Tina G, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a wonderful review and giving us nice compliments. We apologize for scratchy towels. We will replace it ASAP. Tina Gill Manager

"Retro Decor Works For Me"

5
04/04/2017

Booked with BW Rewards Points and had no problem with the reservation. The rooms had this retro feel that must reflect the personality of the owner. Above all it was clean and comfortable. The King bedroom had a sofa and coffee table. The T.V. was good sized and worked as expected. Micro and fridge also up to good standards of clean and worked as expected. I saved the best for last...it's the breakfast. You get a ticket when you check in and give it to the person in the breakfast room next to the office. Really good fresh potatoes seasoned just right. The eggs and sausage were good too. The coffee was tasty. My only request is for the people who have finished eating and are sitting around chatting over yet more coffee to be considerate to those needing a table as it's a smallish room. We would stay again.

Tina G, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review and giving us nice compliments. Tina Gill Manager

"Comfy stay for traveling family"

4
23/11/2016

We were all comfortable, it was a convenient overnight stay on our road trip. Holbrook is a decent stop-over town but doesn't have much to offer as far as activities and restaurants, so the Best Western is particularly convenient with the breakfast option in the morning.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to give us feedback. We appriciate your nice comments. When you visit us in the future, if you need anything please let us know. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"A sun stop"

4
21/11/2016

We were Smowbirds on our way to Arizone to spend winer in the Phoenix area, It was late afternoon and we were westbound on I -40. We were tired and the low sun was hitting us head-on. So we ramped off at Holbrook to find a hotel. We saw the Best Western right away -- and they had a room for us. It met all our expectations. Quiet place, great sleep. Just what we needed. -- R & J

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking the time to give us feedback and letting us know that we met your expectations. We would love to see you again when you travel back. When you visit us in the future, if you need anything please let us know. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"Friendly, Caring Staff"

4
20/11/2016

There are many hotel options in Holbrook, based on the towns close proximity to Petrified Forest National Park. We were very happy with our choice of Best Western Arizonian Inn. Staff were friendly and seemed to genuinely care about our hotel experience during check in, breakfast, and check out. Rooms were spacious and clean, bed was comfortable. Their location is walking distance to a couple of restaurants, Denny's is in the same parking lot and Mesa Restaurant is a quick walk away. It is a bonus to us to have a place to eat so close by after a long drive to get to the hotel. Breakfast was a hot buffet with eggs, sausage, potatoes, oatmeal and some fresh fruit and prepared muffin and toast options available. Price of the rooms can't be beat! I would stay here again if I was in the area.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. We appriciate your nice comments. When you visit us in the future, if you need anything please let us know. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"Great Value"

5
19/11/2016

Clean, comfortable room with a small microwave a large mini-fridge. Not luxurious, but great value. We were there for Petrified Forest and it is great for that. Right off 40 and 180. Found a Safeway not too far away because we forgot toothbrush. Breakfast adequate. Plan to stay there again when returning to Petrified Forest.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. We appriciate your nice comments. If you visit us in the future, please ask for a complimentary toothbrush at the front desk so that you do not have to go to Safeway!! Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"Very nice!"

5
18/11/2016

Given the great price, my expectations were modest. We were pleasantly surprised that the room was spacious, very clean, comfortable, very quiet, and the staff were friendly and helpful. The breakfast was exceptional. We would not hesitate to return.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. We appriciate your nice comments. When you visit us in the future, if you need anything please let us know. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"Fine"

3
13/11/2016

Totally average chain hotel - nice clean rooms, good facilities. Service was rather slow at reception. As others have said, no elevators to upstairs rooms, so be sure to ask for first floor if needed.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, Thank you for taking time to write a review. Your comments will help us to provide better customer experience in the future. Please contact us any time to help you in the future. Tina Gill Best Western Arizonian Inn 928-524-2611

"will never stay here"

1
12/11/2016

I checked out his hotel the night before from the hotel I was staying in. when I got to this location, I saw an advertised price across the street at a competitor that was lower, so I went in this BW to see what kind of price they would give me. I knew the price, as I said should be around $76. The clerk offers me a room for over $100!! He gave me a song and dance about it being newly remodeled, free wifi, breakfast and the whole spiel. I asked if this was the best he could do. Yep. So I went to the parking lot and called the reservation number and inquired about a room at this location. I was told $ 76 and change. "would you like to reserve it"? HELL NO!! and give these thieves the ability to make a room key and possibly steal my stuff because I caught on to their scam. I will NEVER stay here myself and recommend NOONE stay here. EVER!!!

"Slightly Below Average Motel."

3
07/11/2016

Pictures were deceiving and we did not realize this is a Motel with doors on the outside of the building. No elevators either which is difficult for us older folks to haul our suitcases up the outside stairs. Rooms need some serious remodeling and the HAVC system and highway location made for noisy rooms. The breakfast room was very crowded and almost every table had wobbling issues. Food was barely edible with no choices for diabetic, vegan or gluten free persons. Would have liked to see fresh fruit instead of canned. Also there was no paper plates or cups so that food could be taken back to your room. Staff was also making a lot of noise clearing tables of plastic dishes, scraping them and washing them in the back room making it impossible to read the paper or watch the tv news. This is our 3rd disappointment with Best Western in the last year or so and I seriously doubt that we will return.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. I truly am sorry for the inconvenience. Since this is exisitng property, we do not have too many options to change the facility. However, we have remodeled the property and most of our guets have gave us nive reviews about it. We do have central heating and conditioning which is better than PTAC units. In addition, we do have fresh fruit in the referigerator. Thank you and have a great day! Tina Gill, 928-524-2611 [email protected]

"Comfortable room and friendly staff"

5
06/11/2016

This hotel is in a great location near to the highway. There is a Denny's next door and a fantastic italian restaurant minutes away (Black Mesa Restaurant). The rooms are comfortable and clean. The staff is very friendly and helpful. They offer a to-go breakfast snack bag if you are leaving before they serve breakfast. The building faces north so you can get away from the sun for most of the day. I have to go to Holbrook frequently for business and this will be the hotel I use from now on.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. We appriciate your nice comments. When you visit us in the future, if you need anything please let us know. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"Good for a Motel"

4
06/11/2016

Whilst this is a fairly basic Motel, the staff were very helpful and we had a good size room on the ground floor. Parking was outside the room so very convenient. Breakfast was unexpectedly included and although it was simple fare it was not bad.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. Thank you for complimenting our staff. When you visit us in the future, if you need anything please let us know. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"Very clean, modern hotel with great location"

4
06/11/2016

We stayed at the Holbrook Best Western Arizonian Inn for one night as part of our Route 66 adventure. We found the hotel really easily, it is in the northern part of town, on Navajo Boulevard. Check-in was slightly shambolic but our room, 251, was great on the second floor. It was very modern and clean with great facilities. There was a lot of free parking, and we parked right outside the room. There was a small outdoor pool but we didn't use it. We went to Taco Bell for our meal and had a bed picnic. The breakfast was great, and very popular. The staff were very attentive and kept everyone and everything moving.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. We always try to make our guests happy and We are glad that you liked our remodeled room. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"OK for the money ... and one night only!"

3
04/11/2016

Holbrook turned out to be a bigger place than we imagined and growing. This hotel is tired and the bed was small and awful (like being in a boat) with hard pillows too. The pool was closed which was a shame as the sun was warm. There is no safe in the room either. The breakfast was terrible - but Denny's is right opposite so we had a great breakfast - we recommend only booking a bed only option. Ok for one night if on a road trip and wanting easy access to the Petrified Forest, but would not recommend for any longer stay.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, Thank you for taking the time to give us feedback. We apologized for your experience with the bed. We have changed majority of mattresses in all rooms so we will look into the matress of the room you stayed in. Since night time tempratures go below 40 degress, we had to close the pool; we apologize for that. Thank you and have a great day! Tina Gill 928-524-2611 [email protected]

"What a great place to stay!"

5
01/11/2016

Great place! VERY clean. Good price. Free breakfast was very tasty and the staff was great. We have stayed in much pricier rooms and not had as good an experience as we did here. Definitely the best place we stayed on this particular trip. We will recommend it to our friends and will stay here again if in the area

"Will stay again"

4
01/11/2016

We were driving to Phoenix, got tired and just stopped in. The staff was very kind and accommodating, even call the room to check if room was OK with us. Room was clean and the bathroom was newly renovated. Breakfast was handy and speedy. The only reason I did not give 5 stars was the room price was a little high for what you are getting.

"Comfortable and Clean"

4
27/10/2016

We stayed here two nights. One of our party was ill and the nice young woman at reception recommended the Snowflake Clinic. Really good outcome from that. The room was large and clean and the bed very comfortable. They offer your typical hot breakfast, scrambled eggs, sausage patties, etc. It was within walking distance of an Italian restaurant that had the Cubs game on. Awesome. It is also very close (maybe 25 minutes to the Painted Desert and Petrified Forest. There was a tour group from Holland who stayed here and they seemed pleased with everything.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you for complimenting our staff and the room. Hopefully, we will see you soon.

"Best Western Trip"

5
26/10/2016

This was one of the 4 Best Westerns we stayed in on our move to Texas. This was very nice and convenient. The staff was very nice in giving us directions to different eating places and stores. Our room was very quite and clean, with good hot showers. Breakfast was also good.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear Guest, thank you for taking time and giving us a nice review.

"Nice place in Holbrook "

4
25/10/2016

Visited here on a motorcycle trip through northern Arizona and the Route 66 region of Arizona. This property is on the route which meanders through Holbrook. While you're here check out the wigwam motel for the real deal Route 66 style!

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, thank you so much for staying with us. We love to have you at our property. Hope to see you soon. Have a wonderful day!

"Good place to stay in Holbrook"

5
25/10/2016

We were here for 3 nights. We had a great stay. The room was comfortable and quiet even though the motel was very busy. The breakfast was good with a nice selection of items. All of the staff were very helpful and friendly. The internet was a little funky but not so much that I couldn't check emails.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, It was truly our pleasure to have you at our property and our pleasure to help you with your dinner plans. I'm glad you like the breakfast and the staff truly like what they are doing which is helping our guests. Hope to see you very soon. Have a wonderful day!

"Great Recommendation from Friends"

5
25/10/2016

This Best Western was recommended to us by friends who have stayed at this motel in the recent past. They were pleased with this facility...and so were we. We travel through Holbrook, AZ twice a year and we plan to stay at this Best Western during future trips.

BWArizonian, Manager at BEST WESTERN Arizonian Inn, responded to this review
Dear guest, I'm glad you gave us a try and liked our hotel just like your friends did. I truly thank you very much for staying with us and giving us the feedback. Please come back and see us and hopefully with your friends. Have a fabulous day!

"Nicely renovated Best Western with wonderful breakfast"

5
25/10/2016

While traveling cross country with my poodle, I have usually checked out Best Western along with a few others who are frequently pet friendly. Since I have travelled with pets for years, I have stayed in many Best Westerns. This one is exceptional - excellent staff, superior renovations and quality of breakfast was outstanding. I would definitely stay here again.

"bait and switch"

2
24/10/2016

I made this reservation a month in advance. I even called to confirm ahead of time and let them know that I needed a ground floor room due to health issues. I called again the day of arrival and was informed that there were no rooms available of the type I booked available on the ground floor. To get a ground floor room, they charged me extra. Rude staff and would definitely not recommend it for this reason. Will say that it was a very quiet room.

"Relaxing and comfortable!"

5
23/10/2016

Very nice hotel....comfortable beds, quiet and dark for sleeping, clean guest room, bathroom and hotel common areas, friendly, helpful and professional staff! Would recommend highly to others. Will stay here again if in the area.

"This is an update to my previous review"

4
19/10/2016

While not noticed at check in, gradually through the night our room smelled more and more of wet dog. By this morning, it was pretty overwhelming. Pets are welcomed here, and most owners keep their dogs clean. Evidently, this was not the case with the previous guest. I wish this had been detectable when we were first shown our room. We would have asked for another room or gone elsewhere. This morning, I was not impressed by the hot breakfast which is part of the room charge. It was cramped and not organized well for an easy guest flow. Also, if you are a smoker (I am not) be warned that all rooms AND public spaces are No smoking. We were told honey could sit and smoke in the pool area, but it was locked.

"Last Minute Find"

4
15/10/2016

We had been planning to stay at Show Low AZ; but calling ahead every place we tried was booked. Finally we found the Arizonian in Holbrook. It turned out to be a very pleasant stay. Just what was needed after a long day in the car.

"Best Holbrook has to offer"

5
13/10/2016

My husband and I were in Holbrook for one night as we visited the National Parks. The Best Western Arizonian is very comfortable, convenient and clean. It had all the amenities we wanted such as WiFi, refrigerator in room and breakfast. I would go back in a minute and recommend it to other travelers. Great value.

"Great Hotel"

4
13/10/2016

It was a very nice Hotel. Food was great for breakfast. Clean rooms. Nice workers. Over all a 9-10. Will stay as we return that way after trip. Great location and we will spread the word on the road and to our family and friends it is a very good place to hang you hat for the night while on the road.

"Better than expected"

4
12/10/2016

This hotel was better than expected. We stayed one night after driving through and exploring the Petrified Forest Park. It's your pretty standard, smaller town Best Western. The room was large, clean. New tv. Didn't need the A/C, it was chilly outside. It was quiet, which I imagine varies as we weren't by the pool. Enough towels, water pressure was fine. Good hair dryer. Staff was very nice. Wifi included (thanks! I hate when hotels nickel and dime you for wifi). There's a Denny's on the property for food. We ate dinner and breakfast here. There is an included breakfast but we opted for Denny's, so I can't tell you how the breakfast is. The location is pretty easy to get to, it's on a main thoroughfare. This was a perfectly fine hotel, very reasonably priced, and suited our road tripping needs.

"Love Holbrook!"

4
11/10/2016

The size of the room was impressive! The layout of the room was a little inconvenient as the table was blocking the air conditioning. This Inn is at the far east end of Holbrook, but there are plenty of eating places in the area. The only problem we had, was that I had gone through Trip Advisor for booking on Priceline & if you book outside of Best Western's web site, you get the 2nd floor. As this is an older motel, this means going up stairs.

"Lovely, easy to find property."

5
11/10/2016

Extremely clean, quiet and well located. Bathroom area bit cramped, but very modern and up to date. Would definitely stay there again. Pet friendly with good pet area tho not well pointed out, but bags supplied etc. Nice location for ice machines etc.

"Hobrook Best Western"

4
10/10/2016

I travel through Holbrook several times each year and whenever possible I always stop at the Arizonian Inn. The staff is always friendly and courteous, the room is clean and the bed is comfortable. Breafast is always hot and tasty as much as a hotel can make it. When you stop and stay there you wont be disappointed.

"ok"

4
08/10/2016

the hotel grounds looked ok. this was the first time we have seen a dennys on the hotel grounds. room was very nice. breakfast was as expected, but did not have to go coffee cups. had a problem, but check out was very good.

"Pleasanty Surprised"

5
07/10/2016

This was the 4th and last motel my daughter and I stayed at on our 8 day road trip. Wasn't expecting much but was pleasantly surprised. Room was quit comfortable, spacious and clean. The complimentary breakfast was out of this world and a very attentive staff.Price was great! This motel topped all the others we stayed at. Highly recommend it.

"Excellent Experience"

5
06/10/2016

This was an excellent hotel. The Staff was very friendly and helpful - the rooms are very comfortable, clean and they have free Wi-Fi which is a big plus. Plenty of parking and a Denny's in the same parking lot. This hotel is 100% worth staying at when in the area.

"Nice Room"

5
05/10/2016

Had a very nice stay here. Room was large, bed was comfortable and the area was quiet. Breakfast was good. I would recommend this place to family and friends for a place to stay. Staff was nice and helpful in giving us the best directions to the petrified forest and painted desert. The only negative is we had to take stairs to the 2nd level with luggage in tow.

"Surprisingly nice in Holbrook"

4
04/10/2016

Since Holbrook is basically in the middle of nowhere and has a small population, I did not expect much, but my experience with Best Western properties has generally be good. This far exceeded expectations, with helpful, friendly staff throughout our stay of two days. The room was comfortable, beds very comfortable, internet speed was probably the best I've experienced in a hotel in the past 10 years!

"Great welcome"

4
04/10/2016

Get the impression this is a family run hotel and no bad thing very welcoming , swimming pool very cold ,room clean but no room safe , breakfast was as good as any on our Route 66 trip small town but everyone welcoming

"Very convenient and comfortable stay."

5
03/10/2016

Very nice property, next to Denny's. Easy to get to downtown, access to highways, auto services closeby along with local restaurants. Hotels breakfast was good with a variety of hot items and fresh fruits.

"Route 66 Charm"

5
30/09/2016

Well maintained old-style Route 66 property with friendly, helpful, professional staff. Definitely a throw-back, very basic, but charming value. If you're looking for the Arizona retro experience, this is it.

"Great Stay"

5
25/09/2016

This was a very comfortable place to stay. I have absolutely no complaints. The room was clean, everything was in working order, very quiet over night and breakfast was adequate and provided in an efficient and clean environment. It was a convenient in and out for a one night pass through stay. I would definitely use this hotel again.

"Overnight stay "

4
24/09/2016

We have booked in the Holbrook for one night while traveling the 66 route to Phonix Arizona we arrived a 3pm requested a disabled room which we where given ,We also tried the hot tub and pool around 4.30 pm it was empty so we had the pool to our selves room large and comfortable bed this is our 3 stay in a best western over the last week and price paid was good

"Nice place to stay."

5
23/09/2016

I love Best Westerns and this one is really a nice one. They have lovely, comfortable rooms and their breakfast is served in their restaurant on china plates with a breakfast buffet type set up. Marcie was at breakfast and made sure to keep coffee cups filled and help everyone there.

"Peaceful and restful"

5
22/09/2016

WE were very pleased with our hotel choice. Nice room, very comfy bed and it was quiet even though we were near the highway. we will definitely book Arizonian Inn next year for the same event. Great restaurant about a block away was so convenient too.

"Poor breakfast"

3
21/09/2016

Room was ok but don't expect a good breakfast. Breakfast room was messy and appearance of food was not appetizing at all. Meat and donuts were cut into tiny pieces that made me feel like they really didn't want us to eat much. For the price of the room and I was told that breakfast would be a buffet type I was very disappointed.

"Best Western Arizonian Inn, Holbrook"

4
20/09/2016

The hotel was very clean and the staff were helpful and polite. The room was comfortable and close to the interstate and restaurants. The breakfast had great options and was "hot". It was also pet friendly which put this hotel on the top of our list.

"Good but expensive"

4
20/09/2016

Very clean and well-maintained hotel, but the price was unexpectedly high for a non-tourist town. This was a one-night stay to see the Painted Desert and Petrified Forest (20 miles away), and I was a drop-in. The Breakfast room was pretty small, but the food was good. I would recommend this hotel, but I would suggest finding a better price deal online.

"A Pleasant Surprise!"

5
19/09/2016

AAA got this one wrong! This hotel is rated a 2-diamond,, but it certainly deserves 3 diamonds! First of all, the whole facility is very highly maintained and clean as a whistle! Our room was also very clean and the bed was especially comfortable. The bathroom and sink/counter area were plenty big enuf and the shower worked great. The lighting was wonderful throughout the room and the Internet worked perfectly. All things you would expect from a 3-diamond facility! There's a Denny's restaurant right across the parking area which is a quick walk. Also, we wanted to thank Tamara for assisting us with our check-in and Marcie for completing our check-out. Both were very polite, efficient, professional and helpful. Overall, this was a Pleasant Surprise!

"Good value"

4
19/09/2016

While this venue is not exciting, it is certainly better than acceptable. The bed is good (#1 for me) it is clean, large rooms. Fair but hot breakfast. Well worth the money. Location is good. Denny's right near for a good dinner if you are traveling.

"Pleasant Experience!"

4
14/09/2016

The staff were very helpful and courteous on our 1-night stay just passing through Holbrook on our way back home. There was more than enough variety and quantities of breakfast selections and the gentleman working the breakfast nook was very helpful and friendly. Rooms were very clean. The only drawback was we weren't asked if we'd like a Kingsize bed. We were in a double full-size room and the mattress was a bit uncomfortable.

"Reserved room not held as per reservation! "

3
12/09/2016

This is an OLD MOTEL! The room has been upgraded as best as they could but no matter how much lipstick you put on a pig... it's still a pig. Quirky door threshold 2 1/2" step up, tripped going into room with bag. Breakfast was better than expected! NO 1st floor King bed avaliable as requested.I should have been notified by you when I made reservation NOT when I arrived. They were glad to charge me an extra $15.00 for a 2 Queen bed room on first floor!!!

"Horrible"

1
11/09/2016

Me and my boyfriend stayed here on the 9th and this was one of the worst hotels I've ever been in. The room did not get cleaned we folded back the covers to the bed an there were little black hairs all over the sheets, toe nail clippings in the bed black and yellow marks on the sheet. I would not waste my money.

"Fine but ac didn't work in our room "

3
09/09/2016

We have stayed here two times and it was comfortable the first time. Our 2nd stay our room's air conditioner stopped working during the night (90-95 degree temperatures outside). When we told the front desk about it in the morning the clerk apologized but she offered no discount. We were a little surprised at that.

"Excellent!"

5
08/09/2016

Beautifully remodeled rooms with all the comforts & amenities...comparable to Hampton Inns that I typically favor. The room was very quiet even though the hotel was full. The lobby is staffed 24 hours for safety and the staff were extremely friendly and efficient. The full breakfast buffet was excellent. Also, the Denny's opposite the parking lot is extremely convenient for other meals, and the waitress who served us was delightful and extremely helpful.

"Best Western is Our Favorite Hotel"

5
08/09/2016

We rarely travel now due to health problems. We have always preferred Best Western because of the service, cleanliness of the room, friendliness of the staff, and the wonderful breakfasts that are prepared. Plus, most of the Best Western hotels are located near restaurants where we can enjoy lunch or dinner.

"Good 1 night stay "

4
07/09/2016

My family and I spent the night here after exploring Petrified Forrest NP. I was pleasantly surprised how nice the room was. The service was good too. I requested a crib and they had it ready within an hour of check in. The only reason I didn't give the hotel 5 stars is that most other hotels I've stayed at include the crib for free. This hotel charges $20 for a crib. Overall, a nice night and good breakfast in the morning.

"Great experience!"

5
06/09/2016

I called ahead to reserve a room for my husband who was on the road and spoke with Dakota who was very helpful and professional. My husband was very pleased with the check in and room. He made mention of how well done the breakfast was and how cheerful the girl at the front desk was and that she was also keeping the guest tended to during breakfast. For my husband to rave about a stay means that it must have been a good experience.

"Awesome Service!"

5
01/09/2016

I was very happy with my room at this location, it was clean and updated, quite and I felt safe. Breakfast was a full breakfast which was good. Coffee was good and staff was super friendly! Easy access from interstate and good parking.

"Wonderful room and service"

5
31/08/2016

Venita and Marcy were particularly helpful in the breakfast room. The room was spacious, clean and had a microwave and frig. The breakfast was hot and delicious. The TV clicker was a germ free. This motel definitely met the standard for the chain, which is not always the case since they are franchises.

"Very nice "

5
31/08/2016

This hotel was very nice. The room was clean and the bed very comfortable. It was up to date with newer furniture and appliances. A nice surprise was the heat lamp in the shower area. Great shower too Room was near nice, clean, blue pool. Lots of parking and very friendly staff. Only negative is that the breakfast area is very small. There were a lot of guests in there and we were bumping into each other trying to get food. Good breakfast though. Very good for the rate $89. Would definitely stay here again.

"What one used to expect!"

5
30/08/2016

This is my second experience with Best Western within a month, finding a meticulously-kept, old-school motor-hotel. Totally clean, recently updated and wired. Great beds and bedding. Hot breakfast (mediocre). My one complaint: this hotel has good contracts with construction/trade outfits. They get the main-floor rooms and skate smoking codes. I could go into further detail, but the situation is self-explanitory.

"Best place to stay in northeastern Arizona"

5
26/08/2016

Perfect location to explore northeastern Arizona. Staff is friendly and helpful. Good complimentary breakfast, comfortable room and bed! Great value, wish I had spent more nights here instead of Sedona.

"NOT toddler or pet friendly!"

1
25/08/2016

If you are traveling with toddlers or children in general and/or a dog, do not stay here. It is not child or pet friendly and the staff are rude and don't care to accommodate. All they want is your money. We will NOT return or recommend.

"Nice hotel for the price!"

4
25/08/2016

Very nice, clean room, good location. Nice outdoor patio area. Get to use the restaurant right next door for your complimentary breakfast, was very good. We went there for supper, since it was so convenient. Great lasagna!

"One Night Stay"

3
22/08/2016

Stayed here on our way to Canyon de Chelly National Monument. The location was convenient and the room was clean with a comfortable bed. We were charged $10 extra for a room on the 1st floor. The toilet in the bathroom is oddly short. The TV did not work in our room when we arrived and waited about two hours for it to get fixed. Overall, I think I would choose a different hotel next time.

"Truly An Excellent Hotel - 5 star experience"

5
22/08/2016

We loved this little hotel. It seemed like we got an experience that sometimes even 5-star hotels lack. Beautifully decorated and best service. I'm very picky and I have to stay that the hotel was very clean. I was impressed. We had stayed here one time and we were happy to repeat the pleasant experience again.

"Would stay here again"

4
19/08/2016

We stayed in a room on the second floor, it was clean, the beds were comfortable, air conditioning was working, the breakfast was good. No complaints, really. I would stay here again. We wanted to swim in the pool after arrival. It stated that it was a heated pool. When we dipped our toes in it, it was icecold. No pool time for us. Not a big deal, though.

"August"

4
19/08/2016

Good experience. Comfortable room. The staff made us so welcome. The location was good and was close to the national park (Mesa Verde) we visited. I will stay at Best Western again. I just wish their breakfast would offer more healthy food and less sugary stuff.

"Very Pleasant Surprise"

5
17/08/2016

My husband and I travel through Holbrook at least 10 times a year but had never spent the night. This time it was necessary due to unforeseen circumstances and we loved this place! In the future we may plan on stopping more often

"Pleasant Last Night on the Road"

5
16/08/2016

Exhausted after many days on the road and intensive sight-seeing, and only 5 hours from home, I stopped at this hotel for the night. It was one of the nicest rooms I've been in and the breakfast had real food--no fake eggs! Every employee I met and with was extremely nice. I did not need anything special, but I felt confident that they would have taken care of any problems & questions efficiently & competently.

"Everything Awesome except the BED!"

4
15/08/2016

Stopped here one night on our way home from traveling. Great price, room, breakfast, people, property is clean and well kept. But oh my the mattresses on our beds spoiled the stay. They were hard, cheap, and there wasnt an extra sheet or mattress cover between me and the bed, only one thin sheet. I just cant sleep well on a hard bed with inadequate protection between me and whoever else slept on the mattress.

"Good stay in comfortable hotel"

3
14/08/2016

Stayed 2 nights here while visiting the Petrified Forest. It's motel style and we had a room on the 2nd floor. Room was large and spacious and bathroom was nice. Inevitably as it's motel style there is the noise of people passing your room and noise on the metal stairs too...can't be avoided. Breakfast was fine though the room was small and crowded. Staff were attentive.They informed us of an online survey and requested we give them scores of 9 or 10 which was a bit much, I thought! If they had said "we hope you give us a good score" I would be fine with that but it was a 9 or 10 they wanted. It has to be earned in my book! I think that kind of promotion is a bit alien to our Irish culture and it took us by surprise. Overall our stay was good here and convenient for our visit to the forest.

"Pleasantly surprised."

4
14/08/2016

Staff was very courteous, especially Betty in the breakfast room. Room was very clean and bed was comfortable. Breakfast was excellent. Very convenient location as we were visiting the Petrified Forest and The Painted Desert. A great place to stay as we made our way to Clarkdale, AZ!

"On the way back home"

5
13/08/2016

We decided to stay here on the way back home. It was a very good deal considering it is a Best Western. The room was very clean. The water in the shower was very hot. They have a coffee pot and microwave. I didn't look for the fridge because we didn't need it. The ac works great. We arrived after dark so I did not let my son swim in the pool. The breakfast tables have plugins. Breakfast includes many choices: waffles, egg, sausage, delicious cubed potatoes, cereal, milk, orange juice, apple juice, variety of pastries, oatmeal, fruit and yogurt, english muffins, jelly, butter, and of course coffee. Staff was very friendly hotel is peaceful.

"stay at Best Western"

4
10/08/2016

easy to find, traveling through, staff was very good! Felt they went outof their way to make us comfortable. we were on the second floor and had one flight of stairs to walk up but was okay Breakfast was good, there is also a ptio right out side the breakfast area so you can eat in or out doors..

"Real Butter!!!!!"

4
09/08/2016

Thank you, BW Arizonian, for friendly, professional staff, updated bathroom fixtures, and splendidly maintained breakfast service. The coffee at breakfast was honestly the best we drank on Route 66. Parking here can be tight, what with U-Haul trailers taking up to four premium spaces apiece. And the lot is shared with the busy adjacent Denny's. Travelers who want a spot near their assigned room should arrive early. We ended up having to park closer to the road, away from the building. No biggie for our family, but if folks have a lot of unwieldy luggage to schlep back and forth, it might be a hassle. This BW is a great, pet-friendly option.

"Pleasant Rest Stop"

5
08/08/2016

We stayed overnight at the Arizonian and were pleasantly surprised at how good this hotel is. At the front desk the staff was very helpful and efficient. Our room was in the pet section of the hotel. The room was totally redone recently. It was very spacious with two queen beds that were comfortable.There was a larger than average mini fridge and a microwave. The bathroom area had a separate vanity space. The television was also new. We were able to sleep with little to no noise during the night. There is a nice pool at the hotel, but there's no fitness center. They serve a hot breakfast in the morning with lots of choices including coffee and tea, hot and cold cereal, waffles, eggs, sausage, yogurt, fruit, juice, toast, and pastries. Some items were better than others. My oatmeal was good. What impressed me the most was service from the staff. After we were in our room, we got a call from the front desk asking if everything was to our liking. The breakfast staff was welcoming and efficient. We were glad we had chosen the Arizonian. In the morning we were rested and fed and ready to continue our journey.

"Clean and Comfortable"

5
05/08/2016

Nice room and a good breakfast. The staff also were on the mark with recommending local restaurants. This was the best of the three motels we stayed at during our recent trip to Texas. Coffee pot in the room is a make or break factor in my selection of rooms. This one passed.

"No Adequate Air conditioning"

2
04/08/2016

Hotel staff are very nice, but were unable to fix the air conditioner. In July. In Arizona. In 100+ heat. I would not recommend staying at this hotel. The staff provided a fan at our request and offered to put us in another room, but only hours after we had unpacked and taken our showers and were too exhausted to relocate too another room.

"Still better than most even with a couple of problems"

4
04/08/2016

Great location and price. Property kept up even though it was probably built in the 70s. Rooms we spacious compared to newer properties. It's a two floor motel with only stairs. The ladies at the front desk were extremely professional, polite and welcoming. They changed us from upstairs to down stair with no question. EASY and fast check-in. Room and beds were adequate. I've had better beds but I've had many more that were worst. Frig and TV-newer models. Now the problems. After I had settled in I noticed there was no bathroom door. Went to call them but the phone did not work. Call from my cell to ask if that was how all the rooms are now. She was surprised to hear the door was missing and offered to move us to another room. We declined since we had settled in. Breakfast was good and attendant very nice and kept everything filled and clean. Will definitely stay there again!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad you enjoyed your stay. We have recently remodeled the entire property and are always looking for more ways to improve. We hope the rest of your trip goes well! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Not the best BW"

2
02/08/2016

Best feature is the location with quick access to highways and Petrified Forrest. Built like a motel with outside access to all rooms, no elevator to second floor. Room was clean but very dated, older furniture. Breakfast was skimpy for a BW and the seating area was very cramped.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you for taking the time to write a review. We have recently remodeled the entire property, from the rooms to the parking lot to the breakfast spread and are always looking for more ways to provide the best guest experience. We hope you come back soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Great one night stay on our way to the Grand Canyon"

4
01/08/2016

My father, 14 year old son and I spent a night here on our way to the Petrified Forest and on to the Grand Canyon. The office staff were very nice. It was very clean and well kept. Breakfast was surprisingly good for a free offering. There is a Denny's next door if you prefer. A typical Best Western property. Not a lot of frills but a good deal for the money.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you for taking the time to write a review. We hope you enjoyed the Forest and the Grand Canyon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Up to Best Western Standards"

3
31/07/2016

Our stay here was on the way to the Petrified Forest the following day and this was a very good location. This is a pretty typical, good quality, Best Western. When you book a B/W, you can almost be sure you will be ok. The front desk staff was very friendly and helpful. Our room was large, clean and well maintained. The mattress was a little too firm for our tastes but for some people, I'm sure it would be fine. Pricing was good and that is always nice. This includes a free breakfast and it was nothing special but decent. Enough to keep us going until lunch time. We would stay here again if the need is there.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you for taking the time to write a review. We are so glad you enjoyed your stay and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Alternative to crowded Flagstaff"

4
31/07/2016

We selected this Holbrook property because it was available and less expensive than hotels in Flagstaff and Winslow. It is located in a well-traveled part of town, with easy access to the Interstate, but without the noise. They were in the process of some remodelling (and concomitant noise), but it wasn't too bad. The breakfast room was pretty crowded, but they had outside seating. Staff were eager to solicit ratings of 9 or 10, not necessarily a bad thing I guess

"Just what we expected"

3
24/07/2016

Everything was fine. The women who served breakfast were delightful. The rooms were slightly stinky, like they used to be smoking rooms, but they were clean. Great proximity to Petrified National Forest. Pizza Hut is a great dinner option - ask about specials - our entire family ate for $10

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We hope you enjoyed your visit to the National Forest and we thank you for taking the time to write a review. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Clean and Well Managed"

3
23/07/2016

Holbrook is a few minutes from the Painted Desert National Park, consequently the little town with a long history dating back to the earliest settlements in north east Arizona is an overnight destination for many families and seniors on the Park route. The inn is an older structure (but not nearly as old as many others in the area). It's two story but has no elevator. We asked for and received a first floor room for $10 extra. That was not advertised or notified until actual check in. Why not just charge an extra $10 for the lower deck. Some people prefer it; some HAVE to have it; some don't care. Nevertheless, the room was comfortable and very clean. The A/C was not exactly ice station zebra in a high desert topography....but sufficient. Bed comfortable. Storage area plenitiful. Bathroom small but serviceable. Parking is plentiful in front of the motel. The BW Arizonan has a free breakfast every morning. For those so inclined there's a DENNY'S right across the parking lot....we chose the latter. There are also several eateries along the main corridor in Holbrook that offer solid ranch hand hearty food and/or mexican. With I40 running right thru the center of Holbrook its overnight accomodations are oft sold out and in demand. A reservation in summer season would be wise. The price (including the kamikaze $10) is very reasonable. We'd stay there again (on the first floor)

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
So great to hear that you enjoyed your stay. We hope the rest of your trip was wonderful and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Below average stay plus over priced rooms."

1
21/07/2016

Messed up our reservations, noisy AC low quality breakfast, dirty swimming pool, not worth the high price. Ice machine not working, Not enough parking for vehicles plus crowded parking areas, carpet stinks.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so sorry that you did not enjoy your stay with us. Our other guests love our property, but we sincerely apologize. We hope you will stay with us again and let us provide you with a better experience. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"very good as always"

5
21/07/2016

We have always had very good results with Best Western hotels and this was no exception. Highlights were the Premium bedding (mattress & pillows), excellent hot breakfast (scrambled eggs, sausage, waffles, yogurt, fruit, hot and cold cereals), large clean room.etc. The area was quiet, not too far from the main highway.

"Nice hotel"

5
20/07/2016

We stayed in the hotel for two nights and we got more than we expected. A very good room and very friendly staff. About half an hour after check in we got a telephone call and were asked if everything was okay or if there are any questions. Never had that before! The breakfast was really good with eggs, sausages and fresh waffles. Overall a very pleasant stay.

"Mostly Comfortable"

4
17/07/2016

We expected noisy rooms since there was parking right outside - but the rooms were quiet. The rooms were clean and large. The vanity area was outside the bathroom but separated from the rest of the room. Appeared to be a well-maintained property. They advertised a heated pool, but the heater was not turned on and the water was very cold. The facial and toilet tissues were extremely poor quality - if this is an issue for you, bring your own. The breakfast area was very much too small.

"Average"

3
16/07/2016

Spent a night on our way to California. Rooms are not the cleanest but just ok. Saw some spots on a bedskirts and hair in a bathroom corners. Ceilings are so low that in a bathroom we all got a feeling being in a box. Also stone floors in bathroom are not the best idea especially when you are pregnant and getting out of shower. Breakfast was just ok but absolutely not the best. No gym. Pool was ok but was very cold even with 105 heat outside. Overall - just average, ok to stop for a night.

"Great staff"

5
10/07/2016

Personable at check-in. Called room to see if they could be of further assistance. Breakfast staff very attentive. Clean tables throughout breakfast serving time. Food replenished regularly. Food kept hot. Cheerful staff at desk and breakfast. Easy and fast check-out (platinum level).

"Good Hotel"

5
07/07/2016

This hotel was a very pleasant stay. The staff were some of the friendliest we have meet in a long time. The hotel itself was first class and very pleasing. The rooms were large and very comfortable. They were clean and very relaxing.

"Not pet very friendly"

3
04/07/2016

Even though they claim to be pet friendly the pet area is on the opposite side of the rooms they allow pets in and it only consist of a small rocky area. They also state that there will be a $100.00 charge if you allow your pet to walk on their grass. The beds are not very comfortable, and the room a little small.

"Not up to par with other Best Westerns and over priced! "

3
04/07/2016

We were really disappointed in this property. Small, cramped room. Bathroom door hinge broken, so you couldn't close it. Roll away bed terrible. Beds too small. Breakfast area hot and crowded. Paid $103.00+$15.00 for roll away bed. Staff is very nice and very professional.

"Overnight stay in Arizona"

4
04/07/2016

Stayed at this Best Western after driving for as many hours as we had energy for after leaving the Grand Canyon after sunset. Very pleasant staff, Charles held the room for us even though we were arriving after 23h00. Hotel is a bit exposed and shares its parking with the iHop. Breakfast was nice and as expected except there was no waffle making pan. A pleasant stay.

"great"

5
02/07/2016

great stay. the staff cares and goes that extra step for you. rooms are great though the mattress was a little hard for our taste. the wifi was great. the rooms spacious and very very clean. we would stay here again.

"What a let down from a brand I trust, Best Western"

2
01/07/2016

Hotel has issues with A/C units. Arrived and unit was off in room, room was hot as hell. Most hotels I travel to will turn the units on to cool them down for arriving guests. With a 24 cancellation policy they know who is coming. Two hours after arrival, room still not cooling down. Spoke to staff that they need to have units serviced, they said they would get maintenance on it. Front desk girl arrived with two guys, not in any kind of uniform to fix A/C. Front desk girl had to show them how to reset the system. I had to help them use the drill before they stripped out the screw heads, these guys had no clue what they were doing. They said that would fix the problem, it didn't. The unit was cycling on before this just not blowing cold. I think this is a known issue, but management doesn't spend the money to have them fixed. I booked a pet friendly room hat happened to be the farthest away from the pet walking area, someone was really thinking here. I have stayed at 50 different Best Western hotels over the years and this was my worst experience. I will drive farther next time just to not stay at this hotel.

"Pricing changed upon arrival"

2
30/06/2016

Beds were not very comfortable, and we called in to see what the price would be which went up $15 upon arrival. As the semi attentive staff member put on a good show of claiming ignorance about the cost of the mediocre room, we were too knackered to put up much of an argument. Breakfast is in a crowded nook, which you can escape by going right outside. Left the place unrested.

"Neatest Suite Ever for Large Families"

5
26/06/2016

We stayed in room 160. It had two bedrooms, a living room, full kitchen, & laundry. The sofa folds into a bed as well. We are a family of 3 with grandparents in tow. This room worked perfect. Only drawback was one bathroom for the entire room though. This was liveable though . . . we just had a schedule for the restroom. Pool was nice. Staff was fabulous. The maintenance, housekeeping, front desk, breakfast staff . . . no one left anything to be desired. We would definitely stay here again. This is not a fancy place but it is clean. Free breakfast was very good too.

"Good choice"

5
25/06/2016

I was very happy to have found this hotel~~~~All the rooms recently remodeled~~~~nice pool area~~~nice complementary free parking~~ breakfast~~good all round visit~~many good restaurants near by~~~~near freeway~~fair prices

"Consistent Best Western"

5
23/06/2016

Our stay at the Arizonian Inn was the third BW we stayed at during our vacation. We care about clean rooms, comfortable mattress and courteous staff and always find it with BW...and particularly here.

"Great stay"

5
23/06/2016

This was our second stay at this particular Best Western hotel. The reason we chose this place again was that our first experience was very positive. The staff is very professional , friendly and very helpful. The morning breakfast is very fresh and good. The rooms are very clean and well maintained and nice to sleep in.The facilities are kept up very well and the location is close to everything.

"Pleasantly surprised; this is five-star luxury for a two to three-star price!"

5
22/06/2016

While continuing on my West Coast drive, I stopped for the night in Holbrook, and originally intended to stay at the Historic Wigwam Motel on the western side of town. Alas, it had been already booked for the night, so my next choice was either the Quality Inn or the Best Western, both on the east end of town. As a Choice Rewards member, Quality Inn would have been my first choice, but that changed with my bad experience with another Quality Inn the night before in Clovis, NM. (See that review, too.) Anyhow, I decided to try the Best Western and was pleasantly surprised from the immaculate lobby and breakfast room, but the biggest surprise was the room itself. Where to start? Every component of the room was brand-new from the textured sheetrock to the carpet. This was not just slapping on new paint - this was a complete rebuild. Every piece of furniture was in brand-new condition from the TV cabinet that also holds drawers, the microwave and a mini-fridge, to the nightstands, even the sofa. All looked like they had just been freed from shipping plastic wrap the day before - no kidding! The bathroom was an even greater surprise. The vanity was brand-new black composite countertop like Corian, and the faucet was a Grohe BauLoop (yes, I looked it up), and it's worth about $125 on the market, definitely not the $25 faucets I've seen in most 'remodeled' motel rooms! The bathroom floor was constructed out of marble tile and the shower walls were real slabs of sand-colored granite. The tub shower controls looked to be quite expensive, far beyond that of other motel chains, even those of new-construction Comfort Inns (Medford, OR 2015) or even new-construction Hampton Inns (Fairbanks, AK 2013). The room also has a central HVAC, which normally only occurs in larger, pricier hotels. Never have I seen one in a small-town Interstate-side motel! I travel extensively for work as a park ranger for the National Park Service, and I have NEVER seen a motel so luxuriously outfitted and lovingly cared for as this Best Western in Holbrook, AZ. Kudos to the owners and especially the staff of this hotel. It is clear that they care deeply about their business, and may it stay that way for years to come! I only wish I could give them more than a "Five" rating!

"Very clean great people"

5
20/06/2016

Felt very welcomed, the gentleman in the complimentary breakfast is wonderful. Internet a bit slow. Plenty of outlets for your charging needs. Rooms are clean & very comfy. Easily located off the highway. We checked out all of the other hotels there & we liked this the best.

"Good location, nice hotel"

5
18/06/2016

With the exception of the decreased water pressure, from the hotel being sold out Saturday night. Quiet room. After driving all day from Texas, this was a nice rest. Denny's was adjacent, so we didn't have to search for a resturant.

"Ratings"

5
16/06/2016

This hotel is very nice place to stay while in the Holbrook area. They are friendly, have nice comfortable rooms and quiet location. The clerk, Betty, at the registration desk is very friendly and so helpful. The breakfast is great. They even have plates, glasses and real silverware, no plastic or paper.

"Rt 66 Best stay in Holbrook"

5
15/06/2016

This was my second overnight stay at this property in less than six months. The grounds are well kept, there is ample parking, a restaurant across the parking lot, easy access to I-40 and Route 66 tourist sights. You will not be disappointed.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
So great to hear that you enjoyed your stay. We are always improving and always looking for new ways to ensure guest satisfaction. Thank you for staying with us again! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"One night stop over in Holbrook"

5
14/06/2016

We stayed in the Best Western Arizonian Inn on a one night stopover on a road trip from Abiquiu in New Mexico to Phoenix. The hotel fitted our requirements. The room was clean and quiet, the bed comfortable and the TV and internet worked well. The free breakfast the next morning was above average for this type of hotel. Checkout was a breeze as the bill was sent by email as showing paid first thing in the morning.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
So great to hear that you enjoyed your stay. That is quite a long trip and we are so happy that you were able to relax at our property. We hope the rest of your trip is wonderful! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Look elsewhere"

2
13/06/2016

Outdated hotel. Our room was small, bare minimum. It did what we needed it to and nothing more. "Hot breakfast" was biscuits and Danish with coffee. Would not stay here again. The pictures are misleading. Just a good location, nothing else.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so sorry that you did not enjoy your stay. Our hotel has been recently remodeled and we strive to meet and exceed the Best Western standard. Our rooms are quite spacious, we have eggs, sausage, juices, oatmeal, yogurt, fresh fruit and more for our breakfast, and our staff is always happy to help you out. We hope you come back and give us another chance! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Very Good Best Western"

4
12/06/2016

We've stayed at the old Best Western by the railroad tracks (which has changed hands) and would not get much sleep as the trains came through all night long. This Best Western however, is very good and VERY quite. The room was well done and comfortable. The host is friendly and helpful. Had microwave,Refrigerator, and Direct TV. They have a nice breakfast service with waffles, eggs, biscuits, gravy, sausage, cereal, etc. There is plenty of parking for large vehicles such as RV's, 18 wheelers etc.

"Good work!"

5
12/06/2016

Great place to stay in Holbrook. Clean, excellent service, centrally located. You can't beat it for the quality and value if you're planning to spend most of the day at the Petrified Forest National Park.

"Pleasant surprise"

3
09/06/2016

Nice, clean, no issues. We stayed her when passing through, so we didn't use the pool or eat breakfast, but beds were comfy, clean room, pleasant staff, good shower. Easy in and out, I would definitely stay here again if traveling this way.

"Very nice room"

5
09/06/2016

We called expedia in error and they booked us a room that was pet friendly and the front desk person was able to find us one at no extra charge. Room was very clean and had plenty of room. If you have a large vehicle you might want to park on back side...tight quarters.

"Great overnight @Best Western"

5
09/06/2016

perfect place to stop for the night....great breakfast!! was en route from California to Santa Fe NM, and this place provided a nice place to rest of for one night. Staff were good - pleasant and helpful. location a bit farther from I-40 than I expected, but no big deal.

"excellent breakfast, room and staff"

5
08/06/2016

Good value for family. Breakfast had hot eggs, sausage, gravy, potatoes, etc. Coffee and juices were available. Dining room was very clean and roomy. Staff was very helpful. Room was comfortable and nice size. No problems. Parking was convenient in front of room.

"Nice Suprise"

4
07/06/2016

I was surprised at the quality of room for the rate and then breakfast was complimentary as well! I was lucky to get a room near the pool which was quiet because it was at the end of the block on the 2nd floor. A good choice if available. Service and reception at check in/ out were great! The only downside was a dog left in a car overnight parked a few doors away. Not happy with this barking at 10.30pm and 7am but this is down to the owner not the hotel. Just one of those things.

"Great place to stopover and rest"

5
07/06/2016

Very pleased with the stay. The room was exceptionally clean, the staff was very professional. Thirty minutes after checking in, I received a call from the front desk just to make sure everything in the room was fine and that I didn't have any questions. Breakfast buffet was fine, the woman working the breakfast was extremely friendly and nice.

"Relaxing evening"

5
07/06/2016

After a long driving trip and visiting the Painted Desert Nation Park a nice room to rest in was just what the doctor ordered. I enjoyed also the phone call from the hotel staff to ensure the room was to my standard and if I needed anything, That was great so did not have to leave my room and talk with the staff at the office.

"Another great stay"

5
06/06/2016

This hotel is another great example of the BW franchise. Attractive and well cared for exterior, friendly staff, clean, quiet room, very comfortable bed, nice amenities including flat screen TV, mini-refrigerator and microwave, great breakfast. Consistent quality. Highly recommend Best Western and the Arizonian when traveling Highway 40 and visiting Arizona.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy that you enjoyed your stay. We are constantly trying to improve and meet and exceed our guests expectations. We hope the rest of your trip is wonderful! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Good, but..."

3
05/06/2016

Accommodations were typical/standard. No complaints there. However, room was not truly ready when we arrived, so they said they could "upgrade" us for a fee o $20. Seems to me that since it was hotel's fault, there should have not NO upgrade fee.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
So sorry about the mix-up. I will look personally into the situation and talk with staff and find out what happened. We hope you enjoyed your stay otherwise! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"HORRIBLE EXPERIENCE WITH FRONT DESK - NICE HOTEL"

2
03/06/2016

THE FRONT DESK IS INCOMPETENT AND THAT IS COSTLY! Unfortunately this is a nice hotel, but I have to give them a low rating because I was charged for a no-show because the person that I called at the front desk told me that my reservation was cancelled, but it was not! I called at 12:48 pm on 5/28/16 and was told it was cancelled, that I did not have a reservation for 5/30/16. The front desk called us on the morning of 5/29/16, as we were checking out and asked if we were going to stay on the 30th. We told the gentleman that we had already been told that it was cancelled. He said ok, they would not charge us. As we were driving home from vacation I checked our messages on our home phone and the hotel had called us there to check if we were going to show up. I called them and said we had already confirmed twice that we would not be there and would not be charged. They confirmed again that we would not be charged. HOWEVER, we were charged for a no-show and the hotel manager has been non-responsive to my requests for a refund. I had exact times I called and names of some of the people that my husband & I talked to, yet they are not helping us. DON'T STAY HERE! There are other nice hotels in Holbrook and even if they cost more - it's cheaper than being charged for an extra night!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
I will personally look into this matter and get back to you shortly. We do have a 24 hour cancellation policy but if you cancelled earlier then it should be no problem! Our guests typically rave about our hotel and we always go the extra mile for them. Thank you for letting us know about the mix-up. Someone will be in touch with you soon. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Good stay"

5
02/06/2016

Very clean facility and very pleasant staff working there. No problems with stay here. Rooms very nice and the breakfast very good. Betty very helpful to guests there who needed directions or other information about the area.

"Holbrook"

4
02/06/2016

Service was great and were called for any concerns I would stay there again - they were painting the side walks and i thought doing this on a holiday week was odd but it did not stop us from getting to our room,

"Vacation Trip"

5
02/06/2016

Excellent hotel for such a remote spot on I-40. The room decor was up-to-date, fresh and quite clean. The room was well insulated from ambient noise. The location allowed easy access to the freeway. A Denny's is located on the property, which was convenient for dinner. Marcie, the desk clerk at checkout, was friendly, efficient and knowledgeable.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
So great to hear that you enjoyed your stay. We are always trying to provide the best possible service and amenities, and we are so happy that you enjoyed the staff service as well. We hope the rest of your trip is wonderful! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Solid Hotel in Holbrook"

4
28/05/2016

We stayed here on a trip between the Petrified Forest and the Grand Canyon....apparently others did too as we ran into some of them at the parks too! It's a basic motel but I was happy with the stay. The room was in working order and clean. The breakfast was a bit chaotic - too small of a space for the number of guests but otherwise a good stay.

"Pleasantly Surprised"

5
27/05/2016

Stayed just 1 night as a stop over on a drive from Albuquerque to Phoenix. Only have good things to say about the hotel, room, and staff. The free breakfast was pretty good as well all things considered. Would definitely return if driving through town.

"Good value for the $"

4
26/05/2016

Overall a very good experience. Room was immaculate and all staff professional, polite, and wanted to be certain everything was in order in the room, and at breakfast. Free breakfast with more than enough choices to satisfy. Only negative factor over which the staff has no control, the building planners and designers designated an area that is far too small to accommodate a busy time at breakfast. Very little room between the serving area and seating creating congestion at the breakfast bar.

"training for the office staff"

2
23/05/2016

the front office staff was very un professional and in total confusion when I checked in . Never given any info on breakfast and in what room it was in. additional stay for another day was never given to the next day staff so I was totally disturbed by banging and yelling at front door way too early next day. Had to make additional trips to the front office for info that they should have had on file the previous day the walk to the front office which was a good distance from room was in the rain and cold. Not enough parking so I had to park a great distance from my room the night before in another hotel parking lot. 9 am breakfast if way too early to shut down the breakfast which was actually gone by 8:45 am

"Good Experience"

4
23/05/2016

We were there for a family graduation and the hotel is a little older model, very standard. The lobby and breakfast area are quite small and crowded. No pool or rec. area that I could see. Breakfast very good, beds very comfortable. TV channels are limited with cable choices, but overall very simple and quick place to stay for an overnight trip.

"Best I could find in town"

4
22/05/2016

Overall the room was clean, I felt safe. Check in was smooth and the fellow that checked us in, (Charles I think his name was) was very pleasant. The bed was very lumpy and probably needs to be replaced. Room 158 if any one reads these things. While the breakfast was free, the hotel staff was very attentive and Marcy (I hope I got the name), was very helpful, better than a few Dennys I have been in. Overall a good value. Only 4 stars for the lumpy mattress.

"Best Western Holbrook"

5
18/05/2016

Excellent motel has a new Dennys right in parking lot, the staff are very friendly, a member of staff called our room an hour after check in asking if every thing was alright which you don't even get when staying in a four star hotel. The free breakfast is very good, make your own waffles, there were sausages scrambled eggs toast muffins and more, staff in the breakfast room were very friendly and helpful. Highly recommend this hotel

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay! We are located in a small city but that doesn't stop us from trying to provide 5 star service. Thank you so much for the kind review. Safe travels! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Best Hotel in Town"

4
18/05/2016

The hotel was an older hotel but had been updated and was very nice. Desk staff was excellent. My wife was happy and that says a lot! If I had an opportunity to pass through this area again, I (we) would stay here.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay! We have recently renovated the entire hotel and we are happy that you liked the new accommodations. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Took a chance"

4
18/05/2016

As I was driving back to L.A., I decided to stop in Holbrook to rest. To my chagrin, there were no vacancies in the entire city of Gallup that night, so I was going to be grateful for anything I could find in Holbrook. This hotel was quite pleasant, quiet, and comfortable. It was also reasonably priced after the AAA discount. The desk attendant was very thorough and helpful. Should I find myself in this area again, I will definitely stay again.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you for giving us a chance! We are so glad that you enjoyed your stay with us. We hope the rest of your trip to L.A. was wonderful and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"1 nights stay"

4
16/05/2016

The hotel is newer and the housekeeping staff should be proud, they keep a very clean room, which shows how hard they work. They were polite when we passed each other. The young man in the breakfast room was also kind. The woman who checked us in was the only unpleasant part of the stay. She went out of her way to be unhelpful and disinterested. She is the only reason I don't give this place a perfect score.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy that you enjoyed your stay with us. We have renovated the hotel recently are always trying to provide the best possible experience. That being said, we are so sorry that the check in staff was not up to the highest possible standard. We are always looking for ways to improve and we thank you for letting us know. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Good Value"

5
16/05/2016

Hotel staff friendly, professional, efficient. Our room was clean and quiet. Breakfast room a bit small and chaotic, especially when travelers from tour buses converge. Roomier alternative is Denny's next door.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay. Our staff pride themselves on providing the best possible service. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Holbrook AZ Review"

5
15/05/2016

We have kids going to college out of state and this is a regular hotel for us both heading out and returning home. The staff is courteous and helpful. In fact, if you are passing through Holbrook, AZ this hotel is a good stop and right next door to Denny's for the evening meal. Also, you know the hotel is good when it is frequently sold out so make sure you book ahead because we were sorry when we didn't!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay. We hope you had a good trip seeing your kids and hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Great place to stay"

5
12/05/2016

The room was very nice and clean. The staff was very friendly. When I got to my room, they called me at the room and asked if the room was satisfactory. That's good customer service. The property looks to be well maintained. When I checked out, the person at the desk was very friendly and wished me a safe trip. I would recommend this place to anyone.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for the kind review. Our staff prides itself on providing the best possible customer service. We hope you come and visit us again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Good road trip stop"

5
12/05/2016

We stayed here on a trip to the Petrified Forest National Park. It was close to the park entrance. Very clean, quiet, nice place to stay. Even though the place was full every night I never heard anyone. Beds were very comfortable, just like home!!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay. We recently remodeled the entire hotel from the parking lot to the beds and are so happy you liked your stay with us. We hope you enjoyed the Petrified Forest as well! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Good for a nights stay"

3
11/05/2016

Your average hotel. Rooms were clean and comfortable. No problems. Safe and secure. We were on a Bike and the only choice was a Denny's across the parking lot. It was food. Would recommend a stay there if you're passing through.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay! If you are swinging by this way again, ask the front desk for some restaurant recommendations. There are some great choices that are even walking distance. We hope you come and visit us again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Surprisingly Good"

4
10/05/2016

Holbrook is the closest town to Petrified Forrest and I wasn't expecting much driving through the town and up to the hotel. But the bed and room were clean and comfortable, the breakfast was hot, and the staff were really friendly and informative. It was also very quiet on the second floor. Had a great nights sleep ready for the next day of long driving. I'm picky about room cleanliness and noise. So this is no feint praise.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you for the kind review! We are in a small town, but we are always trying to provide the perfect guest experience. We are so happy that you liked your stay and we hope you enjoyed the Petrified Forest! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"no plastic real dish"

5
09/05/2016

the rare place serving with no disposables but impressively using real clean dishes, utensils...quite pleased. The bed sheets were thick. The room had a strong smell of re-freshener spray so I had to air out by opening the window and fan

"Great Staff"

5
09/05/2016

After checking in, someone called the room to ask if my expectations were met. In all my stays at various hotels, I've never had anyone do this. I was impressed. Kudos to them! Also the front desk was very helpful in recommending a great local restaurant.

"Enroute to Durango Co"

5
07/05/2016

Best Western was outstanding however Holbrook was very depressing. Economy seemed to be quite devastated. Panhandlers abound. Town very scary. We did find a very good Navajo/Mexican restaurant. Great food, very reasonable. Hotel is very safe..

"Great place, better than most"

5
02/05/2016

The front desk was very helpful and friendly, gave us a great tip for dinner: "Romo's". The room was spacious, clean and comfortable. The bed was super comfortable, maybe the best we've had one this trip; for sure it makes the top ten ever. The breakfast was included. It was surprising varied and good. Fruit, cereals, eggs, potatoes, juice, the gambit and more. We would return.

"Very quiet and Denny's near by"

5
29/04/2016

I enjoyed staying for two night, it was very quiet. All the staff employees were friendly and make you feel at home. I had nice breakfast, talking with Marcie. I don't mind staying there again. :) Gotta stay here at Best Western Arizona

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Great to hear that your stay with us was so enjoyable! Glad to hear that Marcie was also able to take such good care of you too. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Best service ever, and clean, too!"

5
27/04/2016

The staff was extremely friendly and professional. The hotel itself was an older building, but everything was very clean. The bedding was new and spotless white. Never had better service. It was as if each employee was the owner, they were so concerned if we were happy with everything. Very friendly and looked like they enjoyed their jobs.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy you enjoyed your stay! We strive to provide the best possible service and we thank you for staying with us. We hope the rest of your trip is wonderful and if your travels take you back this way we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Perfect. Holbrook AZ. "

5
25/04/2016

Kudos on customer service. Marcie and Patel were so gracious. As was the gal at front desk. We would stay again. Room and bathroom were Clean, plenty of towels. No complaints at all. Breakfast food was fresh and coffee was good. Good value for the price. Personally I don't care for their stiff sheets but everything was immaculate. No funny smell in the room if you know what I mean. High marks.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay and the breakfast. Also, Marcie and Patel always strive to go above and beyond for our guests and we will let them know about your compliment! Thank you for the review, and if your travels bring you back in this direction we hope to see you again. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Great stay after a day in the petrified forest"

5
24/04/2016

We stayed the night after visiting the petrified forest. Room was clean, quiet, and we had a great bed. Shower and TV worked well and the room had a good-sized mini-fridge and microwave. The front desk staff, Michael and Betty, were very friendly and gave us some really helpful information about travel routes, places to find the kind of food we were looking for, etc. The free breakfast had lots of choices and was good too.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that Michael and Betty took good care of you. Our staff prides itself on providing the best customer care and we love hearing when a guest likes their stay. Thank you for the kind review and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Stopover"

4
24/04/2016

Needed a place to stay on our way from the Petrified Forest National Park to Las Vegas. As we were not keen on the idea of staying at a roadside motel, we chose the Best Western Arizonian Inn as the name of the hotel chain is familiar to us and because other reviews mentioned the recent renovation. The hotel rooms were indeed quite new, spacious and clean and we enjoyed a comfortable night. The staff at reception were very welcoming and friendly. We could park our car in front of the room and went for dinner at Denny's which is conveniently located on the hotel parking place as well.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy you enjoyed your stay! We also hope that you had a great experience at the Petrified Forest. It is one of the most unique, beautiful attractions all across the country. We hope you come and visit us again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"GREAT PLACE TO STAY!!"

5
23/04/2016

All employees were courteous, very pleasant, and very efficient. They answered all our questions and gave advice on what to see in the area. Our room was very comfortable and super clean. Breakfast was good, but not over the top. Very pleasant stop on our trip!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay! We recently renovated the entire property and are always looking for ways to improve. We hope you come and visit us again soon. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Such a good stay"

5
22/04/2016

We arrived to Holbrook late afternoon after spending the whole day driving and exploring national parks. All we needed is a place to lay our heads down and a shower but we got so much more for our money. The hotel is just off the main road and offers free parking. Looked very neat and tidy and cleaned from the minute we arrived. It is well looked after. Check in was very easy. The room was clean, spacious and well equipped. The bed was sooooo comfortable, had a very good sleep. Breakfast is included and is really good as well. Loved it. The service was absolutely spot on. We got a call from the reception 8pm if everything was Ok, if we need anything and to have a good night. During breakfast they look after you, kind and friendly people. Marcie was the kindest person ever. Would stay again and recommend!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Great to hear that you enjoyed your stay! We pride ourselves in providing the best possible care and are so happy that you loved your stay. Also, Marcie is definitely a delight to have around, and she loves helping out the guests. We will let her know you enjoyed her service! Thank you for taking the time to write a review. We hope you come and visit us again soon. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Best Western Holbroook AZ"

5
21/04/2016

Very nice hotel the room was nice and the staff were friendly and helpful. We ended up staying 2 days because of the weather and were not sorry we did. The room was clean and the beds were good. We met 2 ladies who knew the area and gave us some things to see.

"Great value beware the comfort"

3
18/04/2016

Overall the Best Western hotel was just okay as a place to stay. My fiancee and I traveled on a weekend getaway and stayed here as I've had good experiences at Best Western hotels previously. The hotel staff were great and so is the price for a night. On the downside, the Internet speed was lacking compared to previous experiences and the bed was not at all comfortable. Neither of us were able to get much sleep as we kept waking up and trying to find a better sleep position. I kept having a spring (i'm assuming) jab my lower back which caused for a very sore back in the morning. Would not recommend it if you can afford another place nearby.

"Positive Experience"

5
18/04/2016

We had a very positive experience when we stayed here recently. The staff was pleasant and helpful, and the breakfast was delicious. The staff also made a great recommendation for a place to have a nice dinner.

"Very Friendly"

5
18/04/2016

Our stay at this Best Western was very present, the staff, will go out of their way to assure that you are satisfied. We always try to plan on staying at this location, every time we drive Hwy 40 in Arizona.

"Best Western Holbrook,Arizona"

5
14/04/2016

Had a nice stay here. Betty at check-in was great! We asked for places to eat and she recommended several. We chose Romo's. Very good choice. We would stay here again. The breakfast was very good also.

"Best Western Holbrook"

5
11/04/2016

This is a very clean and modern hotel on the old route 66. The staff is friendly and helpful. The room was spotless and the bed was very comfortable. Breakfast was hot with plenty of choices of thing to eat. There is a Denny's restaurant in the parking lot and several dinning places within walking distant. This was our 4th time at this Best Western Hotel and we will stay there again.

"Very good property"

4
11/04/2016

Bulletin: make reservations when possible, this place fills up quickly. Fast and friendly check-in. Nice room and generous bath. Very, very clean. Quiet. Feels very new/renovated. Good breakfast. Good wi-fi.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy that you enjoyed your stay! As you noticed, we did recently renovate the entire property and are constantly on the lookout for improvements. Thank you so much for taking the time to write a review. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Welcoming"

5
09/04/2016

The staff are so sweet and welcoming, the breakfast was so fantasic. AThe room was very clean and so was the parking lot. I know it sounds silly but you can tell a lot from a hotel about the parking lot and the people hanging around. I cant get over the sweet staff, they were so great!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy that you enjoyed your stay and the staff service. Making guests as happy as you are is our number one goal, and we thank you so much for staying with us! We hope to see you again soon. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Great location, friendly staff"

4
06/04/2016

We chose to stay at this hotel because of its location. We were driving up from Phoenix and were going to Canyon De Chelly, then proceeding West on I40. This hotel was perfectly located for us to do Canyon De Chelly as a day trip, stay the night and be on our way West. What I didn't realize when I booked the room was how close it was to the Petrified Forest and Painted Desert. We didn't arrive here until late afternoon, but because it is so close, we were able to go to the Petrified Forest and Painted Desert (had not planned to go to either) before sunset. When we checked in, we told the front desk how we were a bit cramped at our last hotel and asked if we could pay for a bigger room. What we didn't expect was for the larger room to be like an apartment. We had 2 bedrooms, a living room with a sofa bed and fireplace, a huge full kitchen and a washer and dryer! The only issue we had was that our heat wasn't working (My mom might have written a review also, if so, she probably mentioned the heat as well- don't want people to see 2 heat issues at the same time and think this is a problem in multiple rooms). Anyway, I called the front desk to let them know and someone came to fix it within 5 minutes. Not only did they fix it, but when they came, they brought 2 space heaters for us to use while they fixed it. It only took them a few minutes to fix, but they let us keep the space heaters just in case. This location is perfect and the staff was awesome! Definitely recommend to anyone staying in the Holbrook area and will stay here again.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy that you enjoyed your stay! The suite is quite spacious and our guests have loved it in the past. We are so glad that you had a chance to visit the Petrified Forest too. It is one of my favorite local experiences and a true hidden gem. Also, customer care is our number one priority, and it is great to hear that you enjoyed the staff service. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Great Stay !"

5
06/04/2016

Clean Property, friendly and welcoming staff ! Quiet location. Great breakfast ! ( special thanks to Breakfast lady Betty ! ) This location is on the quite side of the town which I always prefer. The italian restaurant and Denny's are very close.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so happy that you enjoyed your stay and the staff. We are constantly looking for ways to improve and provide an even better experience. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Perfect Stay !!"

5
06/04/2016

I always stay at this property and never got disappointed. My 2 night stay was great. Nice clean and quiet room. I believe this property should be considered BW Plus. Tamera at front desk was awesome.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay. Guest satisfaction is our number one priority! We hope you come and visit us again soon. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Poor Experience"

2
06/04/2016

We requested a main floor room and no attempt was made to honour that request. Front desk staff could care less about satisfying customer needs and just said there were no guarantees of requests being honoured. The room smelled of stale cigarette smoke.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Often we are fully booked and we have no ground floor rooms available. I will personally look into this situation and make sure that I can improve this in the future though. Guest satisfaction is our number one priority, and I hope you will consider staying with us so we can provide a superior experience. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Mouse in our room.... still waiting for a manager to contact me."

2
04/04/2016

From what I could find, there are no really nice hotels in Holbrook. Best Western seemed to be the best one around, so that is where we stayed. We paid to upgrade to a bigger room, 160 which was very spacious. My son is reading Harry Potter, so he was thrilled to find a pretty large closet "under the stairs" in the room. I think the space is probably used for storing suitcases or something, but perfect for an 8-year-old to read a book in. The Master bedroom in the back of the unit was very spacious and comfortable. Although, as I was settling in, thought I saw something scurry across the floor. I checked the room over and did not see what I was looking for. (thank goodness) In the morning as we were packing up, I noticed a cork that I was saving that must have fallen out of my bag. All of the edges of it were gnawed away by a mouse. I took the cork to the office to let the staff know and they agreed it was done by a mouse. I have called many times to get a response from the manager who does not seem to return phone calls. If going back to Holbrook, I would look elsewhere.

"Nice decor, average BW"

3
03/04/2016

The rooms have been redecorated, but the beds seem to be the same. Breakfast was crowded and there wasn't much selection. The attendant seems pretty unhappy with her job. Though the hotel is away from the train tracks, it was still pretty noisy. The service was average. Decent value, but nothing special. Not bad for the area.

"Holbrook, Az"

5
31/03/2016

Very nice staff and convenient location. The room was clean and comfortable with a nice restaurant down the street, within walking distance. Located near Petrified Forrest and Painted Desert made this a great place to stay at a very reasonable price.

"When the going gets rough"

4
29/03/2016

The people at this Best Western are really customer focused. We ended up getting a large suite for the four of us so we could get a good night's sleep. The room, 160, has a living area, full kitchen and 2 bedrooms and a free washer and dryer. So far, so good. The problem was that it was in the 30's and we didn't have heat. One call to the desk and they brought portable heaters and had the problem fixed within minutes. That's really good service. They recommended a great restaurant and even shared some of the local history and geography with us as we were checking in. Would we stay here again? You bet.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so glad that you enjoyed your stay. We strive to provide the best possible service and are constantly looking for ways to improve. We are so happy that you enjoyed our larger suite, and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Rude staff, bad breakfast, do not stay here"

1
28/03/2016

The breakfast was awful. No clean plates, food offering was scarce and picked over, no milk for cereal, no napkins, clerk would not replenish. Put what was left away right at 9 AM, ignoring customers in the breakfast room. Clerk would not give adjustment, all were rude and told me that only the GM could make an accommodation for us. The GM lives in California and is rude as well. She refused to make any adjustment and did not apologize. She insisted that we arrived at 9:30, after breakfast closed, which was false. She was in CA! When I called to ask about a room, clerk told us it was his last room, he had to charge more for it and that all the other hotels in town were full. When we arrived, the other hotels were mostly empty and the price BW charged us was $15 over the BW website price. They gauged us by telling us a lie. DO NOT STAY HERE!!

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Our staff had told us that you had arrived past 9, when our complimentary breakfast closes, but that they did offer you breakfast still. Also, often, we are sold out and guests come well late into the night so while it may not seem busy at one point, it could be sold out. We strive to provide the best possible service and care greatly about our customers' happiness. We truly are sorry that you did not enjoy your stay. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Great beds"

5
26/03/2016

We spent the day touring the Petrified Forest and Painted Dessert so we were really tired. We had booked a Motel 6 but left immediately to look for another hotel. We were greated with friendly smiles and got a room with 2 new beds! The room was beautifully decorated and some of the best beds we've ever slept in. On check out, Betty informed us there was a free hot breakfast included. She was so pleasant and friendly, I want her superiors to recognize her as a great ambassador. A really great experience.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay and the rooms. We will be sure to let Betty know how much you appreciated her care. We hope that you enjoyed the Petrified Forest as well. It is absolutely breathtaking. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"holbrook best western"

4
26/03/2016

great staff want to help you and look you in the eye when talking to you, says alot. not many choices in this area for rooms, this best western goes above the basic needs with service, upkeep, breakfast, maybe why we stop there every year that we can on our way to Calf. for our seasonal job for a high end caterer, thanks

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay. We have recently renovated the entire hotel, and we do strive to provide the best possible experience for our guests. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Vacation"

3
25/03/2016

Lack of parking was a problem, rooms were clean restaurant service was very slow food was good once we got it. Check out was way below average, Location was ok breakfast we didn't even stay for was not appealing.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. Your feedback helps us tremendously in improving our service for future guests. We had recently renovated the hotel, and we have just finished renovating the parking lot as well. We apologize for the inconvenience. We hope you come by again so we can provide you with a better experience! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Helpful, friendly staff"

5
24/03/2016

We stayed here for a couple of nights while visiting Petrified Forest National Park and were very pleased. The staff at the front desk and in breakfast room were diligent and stayed on top of things. We enjoyed the breakfast and found our room comfortable... So much so that we booked another night when we drove through coming from points east a week later. Thanks especially to Marcie and Patel in the breakfast room.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay and the staff service. We pride ourselves on providing great service and are constantly looking for ways to improve. We hope you enjoyed your visit to the Petrified Forest as well, and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Friendly staff, new clean room, great value!"

5
23/03/2016

Very satisfied with this motel. Betty at the front desk was super helpful and friendly. We arrived early and she accommodated us with an early check in. The room was newly renovated, clean and quiet. A good value, we'll be back! Tripadvisor says I need to type more words, so I'm typing more words...

"Clean, safe, but service lacking"

4
21/03/2016

Was charged an extra night that still hasn't been resolved after 3 phone calls and 2 weeks. Housekeeping ignored the do not disturb sign twice (after I was already out of my room for the day). I did feel safe at the location and the room was fine. It was clean and everything worked so no complaints there. Just need improvement on the customer service aspects.

"BETTER PLACES CLOSE BY"

2
21/03/2016

After a long drive and a late check in [8PM] my room had been given away....I was placed in a 2nd floor building in the far portion of the parking lot behind a Dennys. The hotel apparently was in update mode but I didn't se it from my view...had an old fashioned room, 2nd floor no elevator, and room in fair condition, The worse was the attitude kf the female check in attendant...couldn't be bother to help...finally after almost five minutes while her ,ale counterpart was still servicing another customer she said OK -I'll check you in:..I left at 0530 am and as I drove down the street I saw multiple other hotels, local and lower level chain types...if I am in the area again...I';ll use one of those. Also recommend the hotel updates it;s cancellation policy....24hrs in advance is a little much for people who are traveling across country. You generally don't know of a problem 24 hours in advance. 4PM/6PM day of arrival seems more suitable

"Pricey remodeled motel"

3
19/03/2016

The remodel job is nearly finished and they did a fair job of it. We had a second floor room; there is no elevator. The price of a room is high for an older motel that isn't that special. We had some plumbing issues and a rag was left by housekeeping. This motel is about a mile off I-40. Parking is easy and there is a great Denny's across the lot. The breakfast was good and the staff are friendly. The bed clothes were made-up with too many layers.

"Average stay"

3
14/03/2016

Traveling through and stayed here one night. The room was clean and very quiet. My only complaint is that the shower head was such a efficient water saver so it was difficult to get soap washed off!! Other than that- average stay. Second level has only stairs- no elevator.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We strive to provide the best possible service, and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Nice place, pet friendly"

4
13/03/2016

We have found Best Westerns to be a good place to look for when traveling. This Best Western was quiet, clean and pet friendly. About 30 minutes after we checked in the front desk called to make sure the room was ok and if we needed anything! Rooms had great beds and were nicely furnished.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We have recently renovated the hotel, and we are so happy you enjoyed the rooms. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"great stay in Holbrook Az"

5
13/03/2016

Fine pet friendly hotel. Helpful staff and clean and large rooms. Breakfast was great. Plenty of parking and overall very quiet. Would definitely stay here again. This hotel has quality to offer and they make it available to everyone.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We are so happy that you enjoyed the breakfast and the staff service. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"As good as it gets"

5
08/03/2016

The staff was native American and very friendly. Rooms were recently remodeled, quiet, and clean. I received a great referral to a local restaurant. This is a great place to stay if you are in Holbrook. For the remote location it was a very pleasant surprise.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We strive to provide the best possible service, and we are so happy you enjoyed the rooms and the local restaurant. Holbrook is a very small town with a rich history and is full of surprises. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Nicely renovated"

4
08/03/2016

Spent a night there. The room was nicely renovated with new carpeting and completely redone bathroom. Staff was friendly and couteous. Bed was very comfortable and generally got a good nights sleep. My only complaint would be the very heavy comforter that was used, but that seems to be a trend now with all hotels. All in all I felt it was a good value

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay with us. We strive to provide the best possible service, and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Decent place to stay."

4
07/03/2016

I stayed here for one night on March 6th. The room was clean, and the free wifi worked well. Front desk staff was friendly. The breakfast was good, but the breakfast room was small. I wouldn't want to eat in there if it was too crowded. The only complaint I would have about my stay would be the washcloths and the towels, which were worn out or like mild sandpaper. Overall, this hotel is fine to stay at.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We strive to provide the best possible service, and we are glad you enjoyed the room and the staff. We are so sorry to hear that the towels were not to your liking and will absolutely look into the matter. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Not a Place You Want To Stay Over Night."

1
03/03/2016

Over Priced With Poor Service. Don't Waste Your Money With This Out Of Date Motel. Pool, Carpet, Sidewalks, Windows, Bathroom Dirty, Ice machine not working. Never Again. Front Desk Personnel Was rude and unfriendly. Breakfast was on the low cheap end.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
We are so sorry to hear about your experience. At the moment, our pool is covered and closed due to the inclement weather, and we believe that your response may have been written about another property. We have recently renovated the whole hotel, and we strive to provide the best service to all of our guests. Thank you so much. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"A clean hotel in a small town"

5
03/03/2016

A nice surprise to find this on I-40 and Route 66. Very clean friendly staff and great breakfast. Express checkout. Convenient to Route 66 stores and near multiple fast food and convenience stores with gas and diesel.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay with us. We strive to provide the best possible service, and we are glad that the breakfast and the staff were to your liking. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Absolutely no complaints!"

5
02/03/2016

This is a very well-maintained property. Clean, spacious rooms. Wonderfully pleasant front desk staff. Some may complain about having to go outside to get to breakfast. Some could point out it isn;t a gourmet breakfast. But when you consider what you're paying, it really can't get much better than this. At least, that was our experience.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. Your feedback helps us tremendously in improving our service for future guests. We are so glad that you enjoyed the front desk service and the rooms, and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Pride and it shows"

5
29/02/2016

This Best Western is an older motel with doors which open to the outside, but have been given immaculate care and attention to detail on the exterior and interior of the rooms. The owner of this property clearly is very proud of this motel -- it shines. Denny's restaurant is located on the property and serves good food with good service and cheerful wait staff at very reasonable prices. The breakfast area is very nice and the selection is extensive -- from eggs and sausage to the expected breakfast options, and the coffee is unusually good for motel fare. The rooms were nice size with a semi partition between the bath/vanity area and the bed to allow your roommate to sleep in. Note that the motel television does not receive PBS and with the final season finale of Downton Abbey next Sunday PBS fans will be sorely disappointed if they check in that night expecting to watch it (I mentioned this to the front desk staff). Easy access to I-40.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. Your feedback helps us tremendously in improving our service for future guests. We have recently renovated our property and are so glad you enjoyed your stay. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Holbrook, AZ Best Western"

3
29/02/2016

Room was tired and worn out. Commode seat was loose. The "FREE" breakfast was weak and the sausage serverd was burnt and of dubious quality. Most items were already out from previous customers. We should have gone to the Denny's nest door. We reported the loose commode seat but no effort was made to correct it. We have stayed at Best Westerns before but this one really lacked in basic amenities such as soap and shampoo. The in room coffee was ok. The refrigerator did not really cool. The parking was ok.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. Your feedback helps us tremendously in improving our service for future guests. We have recently renovated our hotel and are so sorry that the commode seat was loose. We will absolutely look into the matter, and we hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"OK place to stay"

4
28/02/2016

Weird way the blankets were put together. Two sets of blankets between sheets to much for comfort so pulled off top and the bottom set was short sheet and uncomfortable all night. OK place to stay but no restaurant nearby.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. Your feedback helps us tremendously in improving our service for future guests. We are a newly renovated hotel, and we pride ourselves on offering the best service possible. We are sorry to hear that the blankets were not to your liking and we will look into the matter. If you are travelling in our direction again, we would love to direct you to a nearby restaurant that locals love called Mesa Grill. Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Terrific Stay"

5
27/02/2016

We had stayed here before a few years back and decided to try it again. What a pleasant and wonderful surprise! The hotel has been renovated and they did a fantastic job!! And the internet is super fast. Great place to stay if you are in the area.

BWArizonian, General Manager at BEST WESTERN Arizonian Inn, responded to this review
Thank you so much for taking the time to write a review. Your feedback helps us tremendously in improving our service for future guests. We have made many upgrades to the hotel and are so happy that you enjoyed your stay. We hope to see you again soon! Sincerely, Tina Gill General Manager BEST WESTERN Arizonian Inn [email protected] 928-524-2611

"Super nice staff and clean facility"

5
25/02/2016

The staff are the greatest ambassadors of this motel. They were friendly and pleasant to work with. They went out of their way to accommodate our special requests we had with putting our freezer cakes in their freezer since the motel refrigerator did not have a freezer.

"Good place at a Great price"

5
23/02/2016

So if you are going to try a chain hotel in your travels - you usually cannot go wrong with Best Western. And this is no exception. For the price, location and amenities this is the one to choose if you are in the area looking for a place. The hotel is located outside the downtown area and close to getting on freeways. Not much around this place other there is a Denny's right across the parking lot. Checkin was easy, staff was friendly, room was clean (we were on the 2nd floor), bed comfortable and it felt good to swim a little in the pool after a long day (kinda small but no one else in there and kicked out a couple of laps). Has a good breakfast in the morning - typical BW fair - little bit of fruit, yogurt, eggs, potatoes, waffles to make, pastries, coffee, juice etc. We were there for a few nights and each morning entrees were slightly different. Nothing fancy but works well to start the day. We stayed here as we wanted to visit the Painted Desert & Petrified Forest - about 30 minutes away. Would definitely stay there again.

"Arizona road trip"

3
23/02/2016

I have stayed in a few Best Westerns in my time but this is more like a motel than an Inn / Hotel. To be fair, the room was spacious and clean but it was a long way from reception and apart from a Denny's, the only other place to eat was a Mesa bar about 2 blocks down which luckily had a good meal menu and beer / spirits selection at reasonable prices. You could tell by the people in there that it was a local meeting place. For me Holbrook is somewhere to simply stop over at on the way to somewhere else as there is nothing to see or do there but it is well positioned for the Petrified Forest and Painted Desert. Not recommended for tourists really - sorry

"Great place to stay"

5
22/02/2016

We found this hotel to be a great place to stay on our trip. The Room was nice, clean and relaxing. The front desk staff and breakfast staff were very friendly and helpful. The breakfast was hot with a great selection of hot and cold items. We would stay here again.

"Clean and friendly"

4
22/02/2016

If you are towing a trailer it's difficult to find parking due to hotel and diner sharing the lot. Otherwise, comfortable and clean room, spacious. Good breakfast with hot food. I have a fear of bugs so rate this very well on that count. Hot shower and quiet area.

"Best Western Arizonian"

5
22/02/2016

My wife and I have stayed here several times and it has always been a pleasant experience. We would recommend staying here to our friends who travel in this direction. The rooms are always clean and kept up, it is quiet, the breakfast is good and the staff are very courteous. We will stop here again.

"Surprisingly good!"

5
19/02/2016

We needed a place to stay in Holbrook and ended up at the Best Western pretty randomly, but it turned out to be much nicer than expected, very friendly, quiet and very close (about 3 blocks) to the top rated restaurant in town.

"Good people, good breakfast... Value for money"

4
17/02/2016

All employees were very helpful. Esp the person who was serving breakfast was very nice and polite. Good breakfast. Nothing to complain about the rooms or food. Value for money. But there are no cell phone signals in the room i stayed (At&T). Of course it's not the fault of the hotel.

"aidan"

3
17/02/2016

A room after a long drive. Comfortable. Everything in room worked fine. Room carpet was wet from cleaning( I guess). Overall, a good place to rest for evening. Free breakfast was bad. Denny's restaurant next door was OK.

"Very Nice Hotel"

5
13/02/2016

This is a very nice hotel with friendly staff. The hotel very clean and is recently remodeled. The breakfast was very good and internet was fast. The town is small and charming with a lot of history and close to the petrified forest.

"Nice Place"

5
13/02/2016

The suite was great, clean, roomy with very friendly staff. There was only one tiny waste basket and even though there were three adults staying for five nights, our request was denied. Only one waste basket per room. These are not cheap rooms.

"Terrific hotel"

5
01/02/2016

The front desk staff, both at check-in and check-out, were very professional, friendly and kind. I especially appreciated how security-conscious the staff member who checked me in was. There was a group of men in the lobby waiting to check in, and she was very general about the location of my room and didn't say the room number at all. I really appreciated her attention to that! All the staff that we ran into were friendly and kind, going out of their way to be helpful and welcoming. I would definitely stay here again and recommend this place.

"Pleasantly Surprised"

5
31/01/2016

We found this hotel by billboards on the interstate. Had been on the road for 2 days but were stopping early so we could go to the Petrified Forest the next day. When we walked into our room, we were so pleased with how nice it was. It was spacious and had everything we needed including a very comfortable bed. It would have been very easy for us to stay there a little while longer, had we not had a show to go to.

"Very nice room"

4
29/01/2016

I stayed here for 2 nights, I spent a day at the Painted Desert/Petrified Forest National park. The room was very comfortable and clean. The layout of the motel is a little sprawled out so my walk for breakfast was a little long and brisk, but the breakfast was very good. If you have issues walking you will need to make sure the staff knows you need a room closer to the lobby. There is a Denny's right next to the motel if you are looking for a meal that you don't have to drive for. The motel was a good value.

"arrived late (early am), great service"

5
25/01/2016

great staff at the desk when we arrived at 12:15am. nice very clean room with very new decor. did not spend much time here, but wireless worked great. also many, many electric outlets to recharge computers and phones.

"Best Accomdations Ever"

5
25/01/2016

We have stayed at the Best Western Arizonian on three occasions while traveling from California to the Midwest. The rooms and property are always very clean, with comfortable beds, staff is always polite and go out of their way to make your stay there exceptional. The hot breakfast is always fresh and plentiful with choices to suit any appetite. This is the only place to stay when in Holbrook AZ. This place gets a 5 star rating in my book.

"Nice place"

4
24/01/2016

Room was very nice, clean, smelled great, and recently remodeled. My only complaint is the mattress was very hard. Friends staying in another room had the very same complaint. The staff were very friendly and helpful. Breakfast selections were pretty good. Overall a very good value.

"Great Value and helpful staff"

4
24/01/2016

Stopped here after a long days drive. Staff was very helpful and courteous. Rooms large with refrig and microwave. Beds very comfortable. Very reasonably priced value. Breakfast good but would have liked more fresh fruit. Overall, a very good value.

"Excellent staff"

5
22/01/2016

Comfortable beds, friendly and efficient staff made my stay enjoyable. I was greeted in a warm manner and immediately shown to my room. It was clean and warm in spite of it being 10 degrees outside. It was great to have the restaurant adjacent to the rooms so no one needed to go outside to get a delicious meal. The breakfast was excellent.

"Friendly staff, fresh decor, clean rooms"

5
20/01/2016

Great value. We usually stay at one of the marriott brands but they have nothing here. Chose this location as they advertised renovated rooms. Someone actually came by our room this evening to make sure the room had been cleaned and if everything goes as okay. The attendant at breakfast checked to make sure everything was okay. If I came back to this area would def stay here again.

"Busiest hotel in Holbrook "

4
17/01/2016

This hotel seemed to be the most popular in Holbrook. We enjoyed our stay. The rooms weren't the biggest but it worked for a night. Check in and check out was friendly. Breakfast was ok nothing spectacular. Room was clean. The parking lot seemed almost full. And the ice machine was down but it was freezing the night we arrived so not surprised. Per friendly which was a plus for us. Overall it wasn't a bad place to rest our heads for the night.

"Taken advantage of....Traveler Beware"

1
16/01/2016

We attempted to stay here on a cross country trip. Showed up and was informed that my reservation was for the next night. Even though I booked it online for the same night (double checked to be sure.) It was late at night, well morning 1:30AM local time so we were trapped. The desk clerk offered a room with 1 bed when we needed 2 beds for double the price that the reservation was for and was rude and otherwise un-accommodating. Needless to say we felt very trapped and taken advantage of, being in the middle of Arizona and a long way from the next town. We asked that our reservation be canceled and clearly stated that we would not be there the next night since we were headed down the road. I checked a couple day later and I was charged for a no show. Shady, how can you be a now show when you were there. I have tried to contact the hotel management and they do not have the decency or professionalism to return my call even after multiple attempts to reach them. Further more I can no longer recommend any Best Western properties as the corporate office also refused to help resolve the issue. A cannot even begin to describe the frustration and disappointment with this situation. Don't even think about staying here, I suggest driving on through Holbrook or stopping long before you get there.

"If I could give them negative stars I would CROOKS"

1
14/01/2016

I booked a room on Expedia with the tag of Showlow and after booking it gave us the heads up of our Holbrook reservation. We immediately called to cancel. They told us they could not refund us our money for the room and that we'd have to call expedia. So we did. Expedia went to battle for us trying to convince the front desk that we had literally booked the room 5 minutes prior. They refused to refund our money and now I am a days works worth of money out. Thanks Guys, my wife and kids are super happy since you know... you robbed us of part of our vacation money. They acted like they did us a favor by refunding us the second night... because holbrook is such a "happening place" that of the many open rooms being booked for 5 minutes lost your business money. BBB here I come. Thieves. DO NOT LET THIS PLACE ROB YOU.

"Unhappy cancel experience"

1
12/01/2016

We made reservations for two rooms, but due to the weather in that area, we had to take the southern route. We called to cancel our rooms the night before arriving only to be told that we didn't cancel within they're 24 hour time frame! Oh my, give me a break!! It was 25 1/2 hours and we were in a different time zone! They agreed only to cancel only one of our rooms as a courtesy! So, we will pay the price for NOT driving in bad weather, however please consider staying somewhere else on our behalf! Customer service is NOT a priority at this hotel!!

"Well worth the money."

4
12/01/2016

Very nice motel, but when they say pet friendly, they should really say, we will put the fear of god into you if any damage is done by your pet, and we won't give you a receipt except by email after checking the room and then never sending a receipt.

"Traveling"

5
11/01/2016

This was a very nice place to stay. Would stay here again.Rooms were large and very nicely furnished. Many choices for the breakfast and very tasty. Comfortable beds, friendly staff all make for a good vacation.

"Great Oasis"

5
07/01/2016

Spent the night on our trip back to southern Az after the holidays with our Golden and cat..very pet friendly and the staff are exceptional...convenient Denny's next door and the room was extremely clean!! Would stay again and reccomend..Only down side (I feel) was the room rate..did have to pay pet fees as well..

"Overnight Road Trip"

4
06/01/2016

We stopped at this hotel on the way to Vegas. I was very impressed with both staff members that I encountered. They were very friendly and courteous. Our room was very comfortable and clean. There was plenty of space and a nice sitting area. My only disappointment was the mattress on the bed. It was very soft and needed to be replaced.

"Excellent highway hotel in Holbrook"

5
05/01/2016

Booked as a regular close-to-highway hotel in Holbrook but found it to be one of the best on the whole 5 week trip to the USA. Handy to highway, good service, OK breakfast and an extremely comfortable bed.

"An older but comfortable Best Western - that loves dogs"

4
05/01/2016

We are on our way to Scottsdale, Arizona and needed a place to sleep before the 4 hour trip down the side of the mountains toward Phoenix from I 40. The Arizonian Inn is right off I 40 and it is dog-friendly. We had a comfortable room with 2 queen beds, a refrigerator, a microwave, free Wifi and free parking. There is an outdoor pool - but it was closed in January (of course). There is a Denny's restaurant that shares the motel's parking lot. The TV has lots of cable channels, including HBO and ESPN - but, surprisingly, NO PBS. We wanted to watch the first episode of the last season for Downton Abbey -- and there was no PBS channel ... There was a good and free breakfast - eggs, bacon, waffles, cereal and coffee ... My dog enjoyed this place, but the dog-walking area was a little far from our room. She cost $20 extra for the night's stay. This an old, classic 2-story motel building. It's clean, quiet and comfortable - and the staff was super friendly. Too bad about no PBS ----

"Lack of privicy"

3
03/01/2016

I am a Diamond member of Best Western, just to let you know how often I stay at a Best western. I stayed at this hotel Jan 3 ,2016 because most of the reviews were positive. The room was nice and comfortable. I got in late and placed a "do not disturb" sign on my door before retiring. At 8:30 there was a loud knock on my door by housekeeping and I told them that I was still in the room. I called the front desk at 10:30 and requested a 12:00 checkout and it was granted. At 11:15, housekeeping just opened the door and came in with me in my underwear and my wife almost nude. All this time the "do not disturb" sign was still on my door. I called down to the front desk to complain and got no apology. They said they had no record of my calling for a late checkout, that I must have given them the wrong room number. I pointed out to them that their phone system identified the room the call was coming from and asked for an apology. They said they would let housekeeping know. I pointed out that since she was management, maybe an apology was approiate from her. There are too many hotels in this part of the world to have to put up with no privicy and rudeness. I wil not stay here again.

"Clean, modern, and pet friendly"

4
25/12/2015

The room was clean, comfortable, spacious, quiet, and very modern. Pet friendly with $20 pet fee. Stayed one night while traveling cross country. Staff was friendly. Breakfast was okay. Not much going on in the area, but okay for an overnight stay if you are passing through.

"Not the Ritz"

4
25/12/2015

Staying here because you need a nights sleep before moving on the next day is a good value. Rooms clean, bed was decent, and fairly quiet after 10pm. Recommend getting a room away from the dog area, unless you are a person that has to travel with the dog. Denny's out front was Denny's, nothing to write home about. Didn't eat here for breakfast.

"I'd go somewhere else"

3
21/12/2015

The hotel would have been fine except the bed was just terrible. It was hard and bouncy. I've never stayed in a BW with a bed this bad. While I usually stay at Best Westerns, I will look for another place when traveling through Holbrook.

"Great Experience"

5
18/12/2015

Had a great experience at the best Western. The room was spacious and clean, great reception and service, Betty was professional and truly welcoming. Breakfast was abundant, yet all white flour products and lots of sugary food.... Nowadays we would expect from such a chain some whole grain bread and maybe some vegetables or cheese...

"Worst Hotel I have ever stayed in"

1
18/12/2015

Room was freezing, beds should have been replaced years ago. For the price it was a rip off, would have been better off staying at a 3rd rate motel. Will never stay at this hotel again or recommend it to any one.

"Smelly Heater"

2
15/12/2015

Not suitable for children, hated that when me and my kids woke they had black stuff in they nose, they felt kind of sick to, morning breakfast this guy is just starring at you like if you are going to steal food all the way till you are done ughhhhh...

"Avoid this property"

2
09/12/2015

Although the location was convenient, this aging property is only adequate. In future I will look for an alternative location or hotel chain. The non-smoking room had a distinct odor of smoke. The barking dog in an adjacent room went on for at least 45 minutes. The TV didn't work. Find an alternative hotel.

"This Hotel Does A Lot of the Right Things"

5
08/12/2015

At $80 its a very good value. Nicely Updated / Clean Rooms with 42" LCD. Stable and fast WiFi. Kinda small but nicely updated breakfast area. Jesse and Mikaela ( Im not sure how she spells her name) are professional and very good staff.

"1 night stay"

5
06/12/2015

This was a very clean and quiet room. The TV was new and had great reception not like other places I have stayed. We had WiFi in the room also very nice. The breakfast was very helpful because we wanted to be on the road early in the morning. The food was good and fresh. Great tasting sausage and eggs.

"Best Western Holbrook AZ"

5
03/12/2015

Very nice hotel, easy to find and helpful front desk staff. Breakfast was wonderful and very good, overall experience at this Best Western was excellent. I would stay at this Best Western again and do recommend this hotel to anyone.

"Very clean, very quiet, friendly staff"

4
30/11/2015

I was pleasantly surprised by my stay. The motel seemed recently remodeled and was wonderfully clean. The front desk staff were friendly. I was traveling alone and felt comfortable and safe here. It is a nice, modest hotel. I would stay here again.

"Best Place to stay"

5
30/11/2015

The rooms were clean and fresh. The room was comfortable and the bed was great. The staff at the front desk was very pleasant and friendly. They helped out at check in and check out. The breakfast was okay but needed some seasoning and a little warmer. Great selection of items. The staff was friendly and welcoming. Will stay at this Best Western again. Love it.

"Adequate motel/hotel for an overnight stay"

4
29/11/2015

Stayed here twice in November 2015...heading out & coming back for Thanksgiving vacation. The first stay wasn't so good...the plumbing in the shower/bath had been disassembled (probably for a fix or upgrade), and was unusable (literally...all the handles & spigots had been removed & were laying on the floor). Also, the room was in "cold storage"...heat wasn't on, etc. The manager waived our pet fee to compensate. On the trip back, it was "as expected"...room was fine, etc. This isn't a 5-star motel/hotel...it's definitely a 3-/4-star place. But, when you need to crash after a long drive, there isn't anything else for almost 100 miles in either direction...so it fits the bill.

"Bed sloppy"

3
27/11/2015

I really do appreciate the renovations, they are awesome. But on this particular stay the bed was sloppily made and the pillow cases were too small and extremely wrinkled. The ends of the pillows are exposed, so I think they need to purchase larger pillow cases.

"Not high quality"

3
22/11/2015

Room was below average in comfort. Shower did not work well. Needs an upgrade to justify cost of room. Over, all I would stay here again if all other hotels were full. There needs to be some attention given to breakfast . Food was just warm and quality was below average.

"Nice Hotel"

4
17/11/2015

The staff was very friendly and helpful. The room is what I expected. I did not have any material issues. The front desk recommended a good local restaurant, and the breakfast staff was very attentive and seemed to enjoy working.

"Courteous Staff"

4
16/11/2015

The staff went out of their way to make us feel comfortable. They even gave us a discount because they had to call us back on the reservations so that was a nice surprise. Very clean hotel with a decent breakfast. The hotel is a little older and could use a little updating, but you can't beat the friendly service so that went a long way with us.

"Good quality accomadation"

5
13/11/2015

We stayed one night at the Arizonian Inn. After a long drive it was great to have a friendly welcome from the receptionist. Our room was clean and had everything we needed. We would definitely return to this hotel if we are in the area again.

"our stay"

5
11/11/2015

Great rooms comfortable bed great shower and breakfast was delicious. Would definitely stay here again. It was very quiet and had a relaxing evening. Nice restaurants nearby that where in walking distance

"Good place to stay"

5
11/11/2015

We had an easy check in with friendly staff. She gave me a National Parks brochure on the Petrified Forest which we wanted to stop to see the next day. We had their upstairs suite room which had a separate living room with a refrigerator and microwave TV, a chair, desk and chair and a sofa that made into a bed. Down the hall the bedroom had another TV and large closet. The bathroom was off the hall. The breakfast had eggs, sausage, assortment of rolls, cereal and more. The breakfast staff were friendly and cleared dirty plates quickly. The entire place looked clean. I'd recommend the place as a good place to stay.

"Great Stay"

5
11/11/2015

The rooms were clean, nicely decorated, beds very comfortable. The front desk staff and breakfast staff were friendly and courteous. Very good breakfast choices. All staff contributed to our positive experience. Thumbs up to all, we will definitely stay at this hotel again.

"Great room"

5
10/11/2015

The room was very nice, clean, spacy, no noise. Breakfast one of the best we had on our trip. Like scrambled eggs, waffel, flakes Nearby there is not much, Safway at the beginning of town (other side). Good situated for petrified forest or on route 66.

"Breakfast"

5
09/11/2015

Night check-in clerk said the breakfast was not to be missed. She was right. Oatmeal, waffles, juices, coffee. King-sized bed was comfy, room was spotless, but what else is there to say? Nearby restaurant called Mesa Italian was surprisingly super - highly recommended!

"/typial /best Western"

4
09/11/2015

Friendly staff. Large room with sofa for relaxing, reading, and desk for computer work.. Fine for our one-night stay on a road trip. Typical Best Western room and breakfast. We use BW often and acrue points for future stays.

"Business"

5
06/11/2015

Everything was very nice. Everyone was very nice. The breakfast was good. The front desk was very helpful. I enjoyed my stay. Visited the Old Court House downtown and it was amazing. The front desk at the hotel told was to go. Thanks

"Good night at this Best Western"

4
03/11/2015

We stopped at Holbrook AZ before going on to our winter home at Mesa AZ. The room was clean well maintained, bathroom was good with a good shower, the bed was comfortable. The room had wifi and I used it to contact family and friends TV worked well. Breakfast was hot and had a good selection of food the staff was friendly and helpful and kept the food area clean at all times. Check out was convenient I was able to check out the charges on my laptop before leaving the room.

"leisure stay at Holbrook AZ Best Western"

4
03/11/2015

Very good experience overall. On small problem with tv settings--not serious. Beds were very comfy. The staff was helpful and the price was in line with other motels we stayed in our trip from MN to AZ. We would recommend Best Western and this motel.

"BEST WESTERN"

5
02/11/2015

Five stars. We had driven about 500 miles. Was so happy to have a clean room. Had never stayed at Best Western before but was extremely pleased and would stay there again. Will be sure to advise our friends and family to stay at Best Western.

"Wonderful Stay"

5
01/11/2015

Room was clean and comfortable. Staff friendly. Cookies and coffee in the lobby upon arriving. Loved the style of the hotel building. Had a long day of driving and sightseeing and was very happy to relax in a quiet room.

"Stay at Best Western Arizonian Inn"

4
28/10/2015

Room was clean and spacious. Bed was comfortable and internet was very good. Breakfast was good. Staff was very friendly, at check-in, check-out and breakfast. Restaurant located close by for evening meals.

"The turn around trip Lake Havasu to Albuquerque"

5
27/10/2015

The staff made our 24 turn around trip the very best. We give them an A+ There were plenty of other options for as we drove through, we have never been there. The exterior was beautiful, staff was amazing, the rate was competitive and the rooms were outstanding!

"Good Place to stay in Holbrook AZ"

5
27/10/2015

the hotel has some age to it, but rooms are clean and good for the price. also the staff are excellent they will do anything to make stay enjoyable Its nice there is a Dennys next door. the stairs are bad for people with trouble walking up stairs so try to get a 1St floor room if you can. I will say if we are in Holbrook we would stay their again

"In the Heart of Route 66"

4
26/10/2015

Stayed one night on our way to the Painted Desert and to take in the Route 66 sights within Holbrook. There was a lighting storm, which is part of monsoon season which felt like a scene right out of Universal Studios. We hung out on the balcony and enjoyed the experience. The hotel was very clean and the staff was very friendly. The breakfast had many options and was well cooked. Holbrook is a great town if you are a fan of Route 66. There are several great sights to see including a saloon which rivaled Dodge City for one of the toughest saloons in the United States

"Excellent accomodations and super friendly staff"

5
26/10/2015

Upon entering to check-in, I was met by three smiling faces! I felt as though they were waiting for our arrival. Michael, in particular, was very helpful in suggesting a restaurant which we were able to walk to. This was great since we had been in the car travelling for hours. While eating, Michael came into the restaurant and upon seeing us came up and said hello! Breakfast was good but the breakfast staff were very friendly and helpful. We will definitely stay here again if we find ourselves in Holbrook, AZ.

"pleasant stop"

5
26/10/2015

the exterior and parking lot is well kept up and clean. Staff is friendly .Room is very clean and comfortable.The workmanship of the room and bathroom is top notch. The breakfast was well stocked with fresh items being brought in. Staff member was walking around checking that that all was satisfactory at breakfast.

"Helpful Courteous Staff"

3
21/10/2015

Stayed one night on my trip down Route 66, Out of town a bit, but since the town isn't too big it wasn't bad. Front desk and other staff friendly. Room was clean and comfortable. WiFi service and cell service was very bad. So don't plan on checking facebook or do any streaming.

"Nice Best Western on Historic Route 66"

5
21/10/2015

A friendly staff gave a us a good feeling as we checked in. A very clean hotel. (They were scrubbing the outside landings as we arrived.) Quiet and within walking distance of several restaurants. Small but adequate morning breakfast. Would return if we pass through again. If you have time, visit the "Standing on the Corner Statue" in Winslow about 30 miles away.

"A very nice motel"

4
19/10/2015

A very pleasant clean room, good internet service. Tstaff was extremely friendly when we checked in. We received a call shortly after checking asking if all was OK. At breakfast the staff was interacting asking people how there stay was. Was a very nice place to stay.

"Exceptional Value!"

5
19/10/2015

We have stayed at this motel several times when traveling to Casa Grande. We have been so impressed by it that we don't even consider going elsewhere. We have never been disappointed with anything when staying here.

"Ripped off"

1
18/10/2015

I travel for business every week of the year and sometimes find out in the evening I have to leave the next day. This hotel chose to rip me off for the 2nd day after I checked out. Wouldn't surprise me if they then rented the room out. Even though I have to be in Holbrook, AZ for business 6 times a year with staff and book 24 hotel nights I'd rather drive to Gallup rather than be ripped off by this hotel again. The manager should be ashamed if that's how they chose to treat Best Western diamond members - real nice.

"Good Places to Stay"

5
18/10/2015

Pet friendly and definitely listen to the consumer reviews. Much improved since my last stay here. I will definitely return. Thank you! Great location and easy to find. Restaurants, gas and other local businesses readily available and easy to locate.

"Great Hotel"

5
18/10/2015

The staff was friendly and helpful. The rooms and overall outside area of the hotel were spotless and well cared for. Our room was clean and we had great internet access. I would recommend anyone passing thru Holbrook to stay here.

"A Friendly Stop"

5
16/10/2015

The staff works hard here to make you feel welcome and comfortable. Marcie in the breakfast bar was pleasant, cordial and helpful. She seemed to be genuinely interested in people's trips (let's face it - no one comes to Holbrook, most just travel though). The rooms are big and clean.

"Great Night at Best Western"

5
15/10/2015

Instead of driving straight through to Lake Havasu Arizona, we stopped in Holbrook. The Best Western was a great stop. Clean, friendly. The only thing wrong was no elevators to second floor. A lot of older people and it is hard to carry luggage up the steps when you have both knees replaced.

"traveling"

5
14/10/2015

Room was very clean and everything operated as should be. The only downside is that the pet area is quite a distance from the rooms they designate for pets. Would stay there again when passing through Holbrook.

"Very nice property"

4
14/10/2015

Needed a good nights rest after a long day. Room was clean, bathroom recently remodeled. Bedding was fine and room was quiet. The staff was very helpful and friendly. only down side was the shower / toilet area was a little cramped.

"Great stop"

4
13/10/2015

From courteous welcome by friendly and helpful staff, clean rooms and a great breakfast with a lot of prepared food options we had a great time during our stay. This is very close to the Interstate easy on/off and a Denny's right on the property (not affiliated)

"Great Motel,Great Price"

5
13/10/2015

Great motel, the front desk woman was very nice and friendly. The room was recently remodeled and was like a suite and very very clean. A very large room,lots of room,a microwave,small frig, large bathroom,separate area for the sink and a large counter space. There was a great Mexican restaurant right down the street,can't remember the name. Not much else in this small town except a great motel.We had a very quiet night's sleep and the mattresses were very comfortable. The next morning we ate Breakfast right there. It was very good,with a great variety of food. The oatmeal was fantastic. The price was very reasonable and worth every penny. Would stay there again and probably will on our way to Lake Havasu City Arizona this January.

"Too expensive for a budget motel."

3
12/10/2015

You need to upgrade your bedding. Our other motels all had nicer beds and nicer bedding and they were budget motels like Motel 6 and Econo Lodge. The maids need to clean the hair dryer including the plug and the bathroom outlet in addition to cleaning the TV remote. The eggs looked like half moons. I don't know how you get eggs to do that. The toilet is too close to the wall so that you bump your knees with the door. It could easily have been place closer to the shower to avoid this.

"One night in Hobrooke AZ"

4
11/10/2015

The room location was great. We could park our car right outside our door to unload and load luggage. Nice room. Newly remodeled. Had dinner at Denny's right next door, convenient. The only negative was the breakfast. The room was small and crowded. Not enough places to sit. Tables too close together. Noisy. Hard to get to food. Needed to wait for coffee. Another guest told me where to find the disposable cups. The gal working there was polite and helpful, but obviously needed help.

"Pet Room"

3
11/10/2015

I would have preferred a room on the first floor for convenience but the motel was unable to provide one. We have been staying at this motel because it is a pet friendly motel and we have always been very satisfied with the rooms and service.

"Quick one night stay, great service, good hotel."

4
11/10/2015

We were traveling back from Albuquerque to Las Vegas and stopped in for the night. Hotel was clean, and service was great. The only issue we had was that the Wireless Internet didn't work. Due to being tired, we didn't report it or worry about it. We were on vacation, and it wasn't pressing for us to be online. We enjoyed the restaurant in the evening for dinner, but at breakfast we had dirty forks and knives. Overall, the room was clean and the beds were comfortable. The staff were very accommodating. I would recommend this hotel to friends.

"POT LUCk! Nice Hotel and good staff!"

4
08/10/2015

A very pleasant surprise in a rather small town on I-40! We never travel on a strict itinerary and often find ourselves looking for an affordable, clean and nice hotel. We were pleasantly surprised at the Arizonian Inn in Holbrook AZ. Staff was very friendly and helpful and we enjoyed a pleasant and restful night along with a good complimentary breakfast. B & O from MO

"Better Than Average"

4
08/10/2015

This hotel is better than average but does not stretch to Very Good. However, Good was not an option. It was, however; a pleasant surprise as it far exceeded my expectations for a stay in tiny Holbrook, AZ. Almost all categories below have to be upgraded to Very Good because it was better than average and good is not an option.

"Nice all around"

5
06/10/2015

We enjoyed our stay here in the small town of Holbrook. The staff was helpful and quick to assist. There is plenty of food near by. They share a parking lot with a Denny's. The beds were clean and so was the bathroom.

"this place was ok"

3
03/10/2015

Our room was clean and comfortable and cool. we did have a fridge. The staff was friendly. They had bottled water and snacks at the desk for a fee. Our last best western had a big container of ice water free on our arrival, which was much more welcoming and did not cost the hotel that much. To get ice out of the ice machine, you have to put your room key in the slot. This took a while to figure out. Breakfast was fine.

"Hotel is okay, Staff not so much"

3
03/10/2015

We had reserved a king room and after driving 12-1/2 hours were told at 3:00 P.M. we would have a significant wait. Had to demand a different room (Queen) in order to be given a room in a timely manner.

"The Location could put you off but it's OK!"

4
29/09/2015

We stopped here for one night on a Titan Tour after visiting the Petrified Forest & Painted Sands, it's just a short drive away. We did actually have a pleasant stay and a decent nights sleep (no noise) it was really just a bed for the night but this a motel really not a hotel as all rooms lead off of the car park but saying that there was no noise at all. This Best Western is situated among a line of motel type places all looking very similar and the whole area looks pretty desolate & bleak. This location/motel is fine for a one or two night break or just passing through but any longer I'm not so sure. Situated within the car park is a Denny's diner, unless you wish to drive his is the only place for an evening meal within walking distance but we had a very nice dinner with very pleasant staff in attendance and if you show your room card you get 10% off of your bill. Next morning we had a free 'hotel' breakfast near reception but we were on a tour with 27 of us and we really did fill the place, could do with a few more tables & chairs. Not a brilliant breakfast but there was some cooked on offer & cereal & pastries with coffee & juice. Plastic disposable cutlery & definitely DIY. There is an extremely small swimming pool with a few sunbeds.

"Nice place"

4
28/09/2015

Stayed one night passing through. Was clean and front desk quickly checked us in. Breakfast was good. A Denny's was next to the hotel if the buffet at the hotel was not to your liking. Over all nice place to stay Near meteor crateor and the petrified forest.