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Best Western Hotel Golden Spike Inn & Suites, Hill City

4.5/5  - basé sur 907 notations.
601 E Main Street, 57745-2002, Hill City, United States - See map
Best Western Golden Spike Inn & Suites - The Best Western Golden Spike Inn & Suites is the best choice when visiting Hill City, South Dakota. The Best Western Golden Spike Inn & Suites is ideally located in the center of Hill City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Golden Spike Inn & Suites, a family owned and operated hotel located in the heart of Hill City, South Dakota. This Hill City hotel offers convenient access to many area activities including sightseeing, hiking and biking on Michelson Trail, horseback riding, rock climbing, fishing, boating and golf at Custer's Golf Course. Stay at this three diamond hotel in Hill City, South Dakota. Hotel located minutes from Mount Rushmore, Custer State Park and Crazy Horse Memorial. View the floor plans our large two room family and other suites under room and amenity tab. Now offering free full hot breakfast in new breakfast room! Included with all rooms and suites. The Best Western Golden Spike Inn & Suites offers beautiful, spaciously-appointed guest rooms and suites, each complete with new Beautyrest® mattresses, cable satellite television and wireless high-speed Internet access. Additional amenities at this South Dakota hotel include both indoor and outdoor swimming pools, hot tub, fitness center, business services and meeting facilities. The hotel is 100% non-smoking and is the recipient of the South Dakota Great Service Award. Pets are welcome for a small fee. Guests staying at the Best Western Golden Spike Inn & Suites will have easy access to the Black Hills Central Railroad, Bear Country USA, the Jewel Cave National Monument, the Wild Horse Sanctuary and Rushmore Cave. The hotel is also close to local events such as the Crazy Horse VolksMarch and the Custer State Park Buffalo Roundup. For superior customer service and a convenient location in Hill City, South Dakota, make a reservation at the Best Western Golden Spike Inn & Suites! Enjoy your stay.

Best Western

Hotel Golden Spike Inn & Suites

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 907 guest reviews
NOTE ISSUED
Excellent
467
Very Good
290
Average
101
Poor
25
Terrible
24
REFER TO NOTICE
Business Business
12
Couples Couples
322
Family Family
430
Friends getaway Friends getaway
74
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect "

5
22/10/2018

Clean comfortable well appointed hotel room. With the microwave sink and refrigerator. Two flatscreen TVs a fold out couch and two queen size beds, and I was just traveling alone. That helped was friendly and helpful, the buffet breakfast included sausage and biscuits, ham, sausage patties, scrambled eggs, home fries, three kinds of cereal,Coffee milk and juice, yogurt and fresh fruit. Pastries and English muffins. Fresh and hot every day. The swimming pool indoors was clean and beautiful and relaxing. I've visited in mid October and was told by the front desk as I was checking out that they were closing up for the season October 28 so I'll see you in the spring.

"Great Place, Great Location"

5
17/10/2018

Hill City was the second stop in my trip through South Dakota! I arrived right at check-in time and the desk staff could not have been nicer and more accommodating. The hotel was easy to find and centrally located to Mount Rushmore, Custer State Park, and many other popular spots! The rooms were great and I wish I would have stayed here multiple nights. Will definitely stay here again next time through the Black Hills!!

"long trip"

5
16/10/2018

We were very satisfied with this hotel it was very quiet the room was comfortable The breakfast as usual in the Best Western is very good. The bed was comfortable and the room was very clean. It appeared that the room was recently updated as it still smelled brand new.

"Best Western Hill City, SD"

5
14/10/2018

Great accommodations and location. Staff was friendly, helpful, and inviting. Upon check-in the front desk attendant offered several places to dine upon our request. The one we selected was outstanding.

"Family Vacation"

1
12/10/2018

When I booked the Black Hills “Luxury” Suites online (next door to and run by Best Western Golden Spike), I thought “How bad can something with luxury in the name be?” I didn't expect wonders, but as soon as we checked for a five day stay my only thought was, “Get me out of here.” First, the apartment section of the hotel requires a short drive, a driveway away. You can access the main building by a sidewalk in the back for breakfast/pools etc. (Side note: we tried the breakfast, it was okay. The man keeping things restocked was working very hard to keep up. The eggs were inedible, but the sausage, gravy, biscuit combo was okay. Second side note: we did not stay long enough to even look at the indoor pool). Back to the apartment: at first glance it didn't look too bad. The kitchen was fairly recently renovated with wood floors and nice cupboards. But, the fridge had mold on the liner outside the freezer, the sink had dirt or rust rings around the drains (and this is the only dish washing option in the apartment, no dishwasher), and there were some coffee grounds in the cupboard—also, the trash can lid was broken. Not huge issues; the bathroom was similarly updated, fairly clean (except for around the edges). In the living room area, the carpets were stained—in some places, badly (red paint?). The couches were filthy, with splotches of substances that looked like they could be cleaned off if some effort were given. They also sank very low to the ground when you sat on them. We realized, when we pulled out the sleepers inside, this was due to the majority of the mattress springs either broken or missing. The mattress was extremely thin and had holes and black stains on the edges—I thought mold, my husband thought dirt (maybe grease stains from springs that no longer exist?) Oh, and one of the mattresses still had a sheet-like cover on it; there was hair on the sheet. Not ours. Under this couch were several orange caps; I thought they might be from needles, but my husband said they were too short (still he collected them with a paper towel). There were also various wrappers and dirt below the couch; not an ideal situation for our boys to sleep. In the bedroom where our girls were sleeping, they had to kill a spider in their bed before crawling in themselves. In the other bedroom, the white pillowcase on my side was covered with a wad of hair—not just one stray strand. The carpet was dusty and dirty along all the baseboards, there was construction debris outside the window, the interior windows were not locked on the inside and when we tried to lock them found this difficult. As we were in a lower level apartment, the safety felt non-existent. My husband slept with a weapon nearby. Why did we stay? Well, we'd been on the road for 12 hours, we were exhausted, it was dark, and we had zero mobile data (the hotel does have wifi). We felt like we were trapped in this arrangement. Oh, I nearly forgot—the wall air-conditioning unit in the living room was full of dirt. The smell it emitted was awful, but someone had thought ahead on this and fastened a pine tree car air freshener to the front of the unit (so old that it was stuck to it). Our boys have mild asthma and the idea of them breathing this nasty air nearly sent us to the van to sleep (certainly couldn't open the windows in this deep set, shadowy apartment setting). The next morning, by 8 we were out of there. My husband noticed that the guy making coffee in the Golden Spike coffee shop, abruptly shut it down and went to clean rooms. Apparently they are understaffed. We have pictures and plan to contact Best Western corporate; it was nauseating and unacceptable. I'm so thankful that we found a lovely cabin just up the road in which to spend the remainder of our vacation in Hill City. I'm a researcher when it comes to accommodations—it takes me hours of review and pictures to trust a place. I wasn't thrilled with the Black Hills Best Western ahead of time, but the ability to cook in our own kitchen swayed me. Ugh. Please, just avoid this place if you have a family. It didn't feel clean, it didn't feel safe, and we wouldn't ever recommend it to anyone.

"Great Place"

5
12/10/2018

Clean, large rooms with very comfortable beds. Typical hot continental breakfast. Unique clothing and jewelry shop. Furnished cleaning rags for our bicycles right outside the front door. Easy access. Very enjoyable stay.

"Golden Spike Inn"

5
09/10/2018

Great place to stay. Very comfortable beds, large room, good breakfast and central to all the local monuments and sites. Nice and quiet. Had a great snack bar with coffee and goodies. Would recommend without hesitation.

"Great stay!"

4
07/10/2018

My wife and I stayed the night last month when we were in the Black Hills/Mt. Rushmore area. Room was very clean, fresh linens and towels, and good Wi-Fi connection. Breakfast buffet in the morning was outstanding.

"Wonderful experance"

5
05/10/2018

Wonderful 3 day stay. Rooms were always kept very clean. The cleaning staff did a wonderful job. The front desk staff was very friendly and helpful at all times. The morning breakfast was excellant!!! Hot and fresh, and the breakfast staff was very pleasant. Would definitely stay here again. Highly recommend this Best Western.

"Close to everything!"

5
04/10/2018

Pools were great. Stayed during the "last weekend" of the high season and the place was nearly full. Restaurant and Grocery store on either side of inn. Upscale facilities. Pie, Coffee and ice cream sold in the lobby. I would return again.

"Luxury suits?"

3
02/10/2018

Call luxury suits, far from luxury, but a great place for the price. The pool wasn't attached to the building which was unfortunate with two small children in 30 degree weather. Breakfast buffet was pretty good

"Best Western Golden Spike, South Dakota"

5
02/10/2018

Excellent hotel and great value. Close to Mt. Rushmore and the Black Hills. Can walk to town where there are many shops and restaurants from the hotel. Would definitely seek out this hotel if in the area again.

"Not enough time"

5
29/09/2018

Only stayed one night because oncoming storm chased us out. We booked two nights but had to cancel one night. Had no problem canceling our second night. Hotel was very nice and would like to return. Good location for Mt Rushmore and Crazy horse monuments.

"Black Hills Vacation"

4
27/09/2018

Spent 4 days here -- good headquarters for Black Hills touring. Nice hotel a professional staff. It is a great spot to catch the 1880 Steam Train to Keystone. It's also near Mt. Rushmore and the Crazy Horse Monument.

"Great "

5
26/09/2018

It began already with a very friendly and most professional receptionist (originally from Mexico). His help was just excellent Our keys didn't work so he came personally after reinstall and checked if now they work. The room just great, we really loved it Also the other morning , an other receptionist gave us wonderful tips where to go and what to see

"A great find!"

5
25/09/2018

We planned one night in Hill City and chose this property based on price. We got a great rate and were very pleasantly surprised when we arrived to check in! A pretty lobby with a bakery and clothing shop! Plus a very congenial, service oriented person at the front desk. Our rooms were clean and comfortable - we will certainly recommend this property to our family and friends.

"Just OK"

3
23/09/2018

I stayed for one night. My room overlooked a trailer park. It was clean without any frills. Breakfast was standard Best Western fare. The king bedded room cost $107 with a AAA discount. I believe hi got what I paid for.

"Best Western Golden Spike Inn & Suites"

5
21/09/2018

Everything about the hotel was great. The breakfast was one of the best complimentary.breakfasts that I have ever seen at a hotel. The location is close to Hill City and other area attractions. Overall a good choice if you are traveling in South Dakota.

"Very nice pet friendly hotel"

5
20/09/2018

We enjoyed our stay at the Golden Spike BW in Hill City. It was easy to get to the various landmarks like Mt. Rushmore and Crazy Horse. We always stay at pet friendly hotels with our small service dog and really liked the grassy area and available poop bags for her. The staff was very friendly and helpful.

"GREAT STAFF and IDEAL LOCATION for enjoying National Parks of South Dakota"

5
17/09/2018

This place is very pleasant to stay at. The location ins IDEAL to visit the parks and sites for any tourists/visitors looking to enjoy and discover South Dakota's Black Hills, and the staff are very accommodating. They never said NO and looked for ways to be able to say YES. The following staff members are AMAZING. Caring, Hospitable, and sincere in their care in providing EXCELLENT CUSTOMER SERVICE: Remy Jeff Ramil Alan David Arthur (evening) Yader (Bed/Room service) These guys is the main REASON why would recommend and look forward to staying at this hotel. Thanks guys again. I will be writing a GREAT review on Yelp and Trip Advisor also.

"Large room with separate seating area"

5
16/09/2018

Hotel was clean. Room was very large with 2 queen beds and 2 tvs. There was a separate seating area with a tv, microwave, fridge and sink. I was traveling with someone who stayed up later than me, so it was nice that they could shut the doors separating the room and not disturb me when I went to bed. Complimentary breakfast was fresh with a lot of selections. The dining area was very large. You can purchase hand dipped ice cream, coffee or pastry in the lobby if you like. Good location.

"Hill City visit."

5
14/09/2018

My husband and I were on a road trip and just happened to stop in Hill City late in the evening and decided to spend the night. The hotel had a couple of rooms available we chose the king suite and we were not disappointed. The room was spacious and incredibly clean. The bed was comfortable and there was no real noise from the street or other rooms. The staff here is friendly and helpful.

"Wonderful Stay at Best Western Golden Spike Inn & Suites"

5
10/09/2018

We spent three nights at Best Western and used it as a home base to visit all of the sights in the South Dakota region. Our room was comfortable and clean when we checked in. The fridge and microwave in our room worked so well. They also have a washer and dryer on sight for your use for a small fee. There are so many great restaurants to visit in the area. You can start your day with a wonderful FREE breakfast, fill up your coffee mugs and hit the road. It was so nice to come back to our room that was clean and fresh each evening. The most important thing for us is that they welcome dogs. They have a great pet area and we spent some time just sitting outside under the gazebo in the fresh air. I would recommend this as a place for your trip to this area.

"Exceptionally Nice"

5
09/09/2018

We haven't been here for a couple of years, so we were surprised to find new buildings where the old ones used to be. The hotel is very nice, with a wonderful women's clothing/accessory store just iff the lobby. The bonus of staying this time of year is that almost all items are marked down 50%.

"Best Western Golden Spike Inn & Suites - Great Vacation spot"

5
08/09/2018

Very nice hotel with great staff. Our room was clean, nicely decorated and comfortable. We brought our dog with us and stayed in a pet friendly room. The hotel is in a great location with attractions close by. The staff were friendly and helped us with a map and directions. We easily travelled to Mount Rushmore, Custer State Park and 1880's Steam Train which were all short distances. We really enjoyed our stay here in Hill City and would stay here again.

"Great experience! "

5
05/09/2018

Has a one night stay here & pleasantly surprised by our upgraded suite room. Very clean!! Plenty of room for two people that were just passing through and seeing the sights. Hotel host was very informative and knowledgeable of the area. Great recommendations for restaurants in the area. I would definitely stay here again.

"Perfectly Fine"

3
02/09/2018

Stayed here after visiting crazy horse memorial (don't do it!). The room was large and clean. The breakfast was fine. Strange that house keeping came knocking on the door at 8:30am. I was in the bathroom and didn't respond because I couldn't believe someone was knocking on my door. Then they entered. My son was asleep so I was panicked that he would be woken.

"enjoyable stay"

5
02/09/2018

Room was clean,quiet, and bed was very comfortable. Staff was helpful and pleasant. Location was great. Breakfast had a wide selection of both cold and warm food. Lobby was very appealing and had room to relax in and provided free coffee.

"Best Western Does it Again - GREAT STAY"

5
30/08/2018

This hotel was AWESOME! Great rate, Fantastic room, Superb staff... I could on and on. The room was great; clean, modern, roomy, comfy bed and tons of in-room amenities. The staff was professional and friendly. The breakfast was really good. We ate there for four days and it changed every day, but maintained high quality, tasty food. The Pools and hot tub were nice. Finally, the little coffee stand in the lobby was really great. Cheap Ice Cream and delicious snacks. Also, if you notice in my photos, the bathroom is equipped with quite a few rails for assistance and a seat in the shower. On our floor, some of the rooms had a "doorbell" for the hearing impaired! A light would alert them to someone at their door. I am glad to see that BW thinks of everyone. Thanks, Best Western! Keep up the great work!

"Nice hotel, unhelpful management"

3
28/08/2018

The hotel is newly remodeled and in very nice shape. The room was good sized and mostly clean, though there was hair on the bathroom floor when we got there. We're not sure what was up with the bed, but it had some sort of mattress topper that made it way too soft and uncomfortable; there was no support, though six pillows of different firmness were nice. Breakfast was fairly good, but there wasn't much variety from day to day. They served eggs and sausage two days in a row, and biscuits/gravy and the same type of fried potatoes every day. A little more variety in the hot options would have been good. The coffee, however, was THE BEST hotel coffee I've ever had! It was smooth and delicious! We were booked for four nights over a long weekend, and had to leave a night early. We asked at the front desk at 2 p.m. and were told we had to call the company through which we booked; also told they were sticklers and wouldn't let people cancel, though that's not what we found out. We called the booking company, and they called the front desk, only to be told we couldn't cancel because it was after checkout time. While we understand checkout was at 11 a.m., it wasn't like we were trying to leave at midnight and get refunded for a night. We were in the room only three hours past checkout. We were extremely disappointed to learn we were wasting more than $100 on a hotel room that we couldn't stay in. Disappointing experience and even more disappointed that management wouldn't refund a room that they surely could have rebooked quickly. As a rewards member, I expect much more from a national hotel chain. We will not be staying here again.

"Pleasantly surprised"

4
28/08/2018

This was our first stay back at a BW in a long time and we were pleasantly surprised. We got the last room which was a handicapped room and it was actually a suite. It had a sink both inside and outside of the bathroom which was really nice. The room was quiet, the bed was great. Altho we didn't care much for the breakfast, we appreciated that it opened at 6:30 am on the weekends. They also have a coffee shop with pastries for sale right in the lobby. They even had squeegees and buckets of water set out by the parking lot for customers to wash the bugs off their windshields, a really nice touch. Location was good, close to main street. Would definately stay here again.

"Not quite like the internet photos"

3
26/08/2018

A little outdated. Looks better in the website photos than what it really is. Tried to charge me a different price than what I booked at. They did adjust it after I refused to pay the higher rate. Uncomfortable bed. Tub slow to drain. You stood in water the whole time you showered.

"Best Western Golden Spike.- foul smelling room"

1
26/08/2018

Very unhappy with foul smelling room at The Best Western Golden Spike in Hill City. Seems it was centered on the bed and the sheets this was a very busy BW. But there is no excuse for this. We cancelled our remaining stay and are reconsidering Best Western as our go-to hotel. Now finding Hampton Inn to be better and much more consistent than BW.

"Great time/Great Place"

5
22/08/2018

We had the suite with 3 beds. This was great for traveling with our adult daughter. The room was very clean and quiet. The hotel was in a very nice location to visit all of the hot tourist spots. The guys at the front desk were very helpful and personable. The breakfast was typical motel fare but they did have nice seating, including booths.

"small town nice place"

4
20/08/2018

This place was very crowded and busy. It is an ideal location from historic sites to see and the shops on the main street are charming. The people in town are friendly and tourism is their main economy.

"Mt Rushmore"

5
19/08/2018

This hotel was excellent. The price was great for a king size bed . The hotel did seem very full very busy but it was very clean and updated .the staff was friendly and helpful it had great amenities. we were happy to stay in that area rather than closer to Mt Rushmore because it seemed not so wild and crazy and more family friendly.

"Nice hotel, good relax!"

4
13/08/2018

This is a nice hotel, big rooms, clean, well maintained. A really good point in our opinion is that it is 1 km out of the city center, this mean that, even during the Sturgis yearly rally, this is a quite place where to have good relax and sleep. You have free wi-fi, indoor and outdoor pool, a gym, complementary breakfast (average quality). Nice place where to stay in Hill City.

"I would stay again"

4
12/08/2018

This is a very nice hotel and I would stay again. Room was nice and spacious and very clean. Breakfast was a pretty typical hotel fare with watery scrambled eggs. Hotel restaurant was closed, so had to search for a place to go for lunch and dinner. Hard to find a good restaurant in town that had good food that was reasonably priced. The bed was very comfortable and they offered a variety of pillows to suit your taste. My only complaint was there was this humming noise that was fairly loud outside our window. Not sure what was causing it. If you stay, request a room that's not on the east side of the property.

"Motorcycle rally"

5
12/08/2018

Great Hotel with Rustic Decor - Great Coffee bar and breakfast Restaurant - Room was large and very comfortable and internet was great. Location was just off main drag which made for getting in and out easy

"Quiet, Roomy, Clean"

4
09/08/2018

This hotel is quiet and roomy. No views to speak of, quite the contrary--our room (on the back side) looked out upon a very messy neighborhood. The downtown area of Hill City (10 minute walk, couple of minute's drive) is interesting, with quite a few dining and shopping options. But we stayed here for convenient access to the Black Hills, not for Hill City, and found the hotel to be quite satisfactory. Breakfast comes with the room, breakfast which I'd liken to continental on steroids. It's okay. And there's ice cream available in the lobby (for $), and some shopping options. I don't think it's where I'd go to shop, but I didn't browse--there might be some surprises. The staff was very friendly and helpful as we put final plans on our excursion into the Black Hills. I'd definitely stay here again.

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
We are located right in the middle of the Black Hills, within driving distance from all the tourist attractions. Out hot breakfast is complementary with the room. We are glad you enjoyed your stay with is, and hope to see you again.

"Best Western Hill City"

5
08/08/2018

Very nice family place to stay, indoor and outdoor pool with hot tub. Clean! Rooms were nice and clean no need to worry, place was in a safe area. Everything was clean and organized. Utilized the patio every night we were there. Staff was friendly and knowledgeable. High recommend!

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
We are located on the center of the black hills in a very homelike town called Hill City. and focus on the cleanliness of our property. we are glad you enjoyed

"Great room and great location."

5
07/08/2018

This is a great hotel centrally located in the Black Hills. The staff is great and friendly. The room was very clean. In the mornings, they serve a pretty good breakfast. My son enjoyed both pools and we all enjoyed the hot tub. If we come back to the Black Hills, we will be staying here again.

"Clean rooms and great breakfast area"

4
06/08/2018

Our family of 4 stayed here for 3 nights and didn't have a problem at all. The room was very clean, they served a great breakfast, had an indoor and outdoor pool. The staff was very nice and helpful, we received a discount at the coffee bar that served ice cream!

"We were impressed with this motel."

5
05/08/2018

We were very impressed with our room. It was very clean, which I appreciated because I am always worried about germs. The beds were very comfortable and the air conditioning unit was quiet and kept the room at the desired temperature. The staff was very friendly, everyone said hello, even the janitor we shared the elevator with engaged in a pleasant conversation. The breakfast was excellent! They had a variety of hot food such as sausage, hash browns, eggs in addition to the typical toast, cereal, juice, milk, and coffee. If we get to take another trip to Hill City, we look forward to staying at the Golden Spike again.

"Great hotel"

5
02/08/2018

This is a great hotel newly renovated. The pool area is really busy with no adult hours so don't get your hopes up for swimming and hot tub time. It says there is a restaurant in the hotel and there wasent one. They do have a small coffee shop in the lobby with pie, ice cream and and a few other things. That was awesome and great staff.the beds and breakfast were amazing. Over all this is a Nice hotel to stay at with good price

"Great location, average typical hotel"

3
31/07/2018

This would be my second visit to the Hill City area and 3rd visit to the Black Hills. Beautiful area, great hiking, site seeing, touristy stuff. It's a nice mix. Very relaxing, nice people. Driving up to the hotel it looks great. Plenty of parking, nice look. Walking into the hotel it seems nice, a small cafe that serves coffee, espresso, etc...and deserts, including ice cream, nice! Lobby looks good, a small store with very minimal supplies. No worry though because a grocery store is basically right next door. Nice seating area in the lobby. A pretty decent sized clothing store, not sure why. Didn't see anybody buying anything there, but whatever. Also the free breakfast buffet is located off the lobby. The buffet is better than average but has terrible flow. Laid out poorly. Lots of bumping into people and having to cut in front of people to get to things. Lines to get just about everything. All that said, it was good. We sat outside each morning on the deck and ate. Very nice. Meeting the person at the front desk we were greeted kindly but would say the person helping us seemed to be going through the motions. They were not mean but not welcoming. Could not wait for us to leave the counter. We proceeded to our room. Basic 2 queen room, a couple of chairs, lamps, square table, dresser, flat panel TV, microwave, coffee maker, fridge, ice bucket, vanity separated from the bathroom. So out in the main living space. Shower with curved shower rod, and toilet. Good water pressure a pet peeve of mine, and plenty of hot water. Very basic. Actually I read that this place was just upgraded, if it was it really didn't seem like it. I mean it was very typical but not overly nice. Was fine for us with the kids. The hotel has an indoor pool, a smaller outdoor pool (nice to have one regardless), and maybe the smallest indoor hot tub I've ever seen in a hotel that was not in a private room. Maybe seats 6??? All that said, the pool area and hotel was clean and decent but not overly nice. I would stay again though. The beds were strangely soft in the middle while kind of hard on the sides but they were comfortable. Pillows, OK. They did provide shampoo, soap, and conditioner but no lotion so keep that in mind if you use that. After being there a day we requested to change rooms because we were right by the elevator. They couldn't or wouldn't change our room. Actually it ended up not being a big deal as the hotel and the whole town is pretty much quiet after 10 pm. Speaking of that if you stay in Hill City and want some food after 9 pm you might be out of luck as everything basically closes down at 9 pm. So if you're traveling from a day of site seeing I'd eat on my way back to the hotel. The location for the hotel is great. Right on the main strip when entering the town. Close to Mt. Rushmore, Custer state park, Needles highway, Keystone, Custer, Bear Country USA, a few breweries and wineries. If you're looking to go to Deadwood or Sturgis that is about an hour drive. Still not bad but the rest I listed are about 20-30 min drive. While the location is very good the hotel is very typical. While I would stay here again, I guess next time I go I would check out the Holiday Inn Express which is nearby but for the price this is a decent place to stay.

"Acceptable"

3
31/07/2018

The hotel is decent but I was bothered by a few things. The first is that the building did not have locking exterior doors. Second the food wasn't very good or appetizing. The bed was like a trampoline.

"Hills City/Black Hills"

5
30/07/2018

Double queen bed. Wonderful room and breakfast. Easy to get to attractions. Very helpful staff and comfortable rooms. Coffee was especially great flavor. Could eat out on patio. Nice and quiet. Good exercise equipment.

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
We are glad you enjoyed our facilities, we are right in the middle of the black hills so everything is within driving distance. Hope to see you again !

"Poor management"

2
24/07/2018

Was given a room somebody already in and walked in on them then the next day got called by hotel demanding return from Mt Rushmore by 1:00 PM to move us to a different room . Won't stay there again but I will say they had a good breakfast included with you stay

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
We do apologize for the inconvenience, we hope the room upgrade after the honest mistake was a better experience.

"Very nice"

5
21/07/2018

Stayed 3 nights at the luxury suite side of the motel since it had 2 bedrooms and a kitchen. The grandkids loved the pool area and breakfast was exceptional. Close to My. Rushmore and Custer St. Park. Grocery store about a block away. Would stay here again if I was in the area.

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thanks for your comments, we are conveniently located in the middle of the black hills and all its adventures, Hope to see you again!

"Nice property and friendly staff."

5
21/07/2018

The location is close to nearby attractions it is managed well and is clean and inviting for us guest. The breakfast was served on time it was of good quality served hot and fresh. The AC in the room did not cool properly is the only negative with this stay.

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for staying with us! we are located in the heart of the black hills, We do apologize for the inconvenience in your room, our maintenance crew has fixed that issue.

"Decent best western plus. Needs a few things to excell"

4
20/07/2018

We stayed here one night to be able to visit the crazy horse monument and Mount Rushmore and it is centrally located for both and Custer Park. Big indoor pool, small outdoor pool. The security switches for the building was only a hole in the wall with wires in it. Breakfast was good, standard plus fare, but the area to eat was small and overflow into the lobby was noted. Ample restaurants were within walking distance (less than 3/4 mile) on site restaurant was not enticing to us. Internet needed a bit of tweaking to work on Apple IOS products. Needed to reboot my phone and iPad to finally connect, an irritant, but minor.

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
We are conveniently located in the middle of the black hills, We do apologize for our restaurant, we must say the staff shortage has affected the whole area. Our tech issue has been addressed to the provider company and we are currently upgrading our service. Than for staying with us!

"Just OK"

3
16/07/2018

The bed was very comfortable. The linens and pillows were fresh smelling and of quality fabric. All good, so far. The TV did not swivel toward the "teen sized" club chair. So, had to lie on bed to watch. We booked here because of on-sight restaurant...it was not open due to "staffing issues". There is a well stocked ice cream/pastry/confection area in the main lobby, where kids of all ages seemed to flock around. The breakfast was superior. Tip: Be sure to check for shower grout mold. D

Laura F, Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for your comment, we try to keep all of our bedding in top shape for your coziness and health. The shortage of workers during this year has affected the whole area, we do apologize for that inconvenience but it is out of our hands. housekeeping and maintenance are aware of the mold issue and are working on it.

"Great location but not real good service"

3
16/07/2018

A perfect location for visiting the Black Hills and Mt. Rushmore. I booked the BW based on having an outdoor pool - I just didn't realize how SMALL it was (although the indoor pool is really first rate). They have a nice breakfast buffet but it was really crowded. The biggest problem was the poor housekeeping. We were there 4 days and only had the room vacuumed once. Not a deal breaker but they could do much better.

"Big place, Onsite restaurant closed, Great pools (indoor and outdoor)"

4
14/07/2018

We came to ride the 1880 train as part of a bit of exploring the Black Hills. The property is big, but the cleanliness and service were fine. The crowds at the breakfast room made the free meal unpleasant. It seemed odd that the onsite restaurant was closed. We had the feeling that there's a shortage of restaurant and hotel workers in the area. The indoor pool was wonderful -- the outdoor pool looked good, but the weather was overcast so we didn't use it. The day we left the prices jacked up very high; I'm glad we stayed before the summer season started. We saw more folks in wheelchairs than at any other hotel we visited in a 3 1/2 week trip. (That is a thumb's up to the hotel in my opinion.)

"Great Location for Exploring the Black Hills"

5
13/07/2018

Our stay was very enjoyable! We originally booked 5 nights and stayed an additional 6th night! Well run establishment and staff receptive to the few glitches we experienced. We requested a handicapped, double queen suite. This was the PERFECT accommodation for our needs. There were two separate bath sink and counter areas. Great for getting ready in AM. The tub had plenty of grab bars and a flip down seat to assist in bathing. There was a separate kitchenette room with a 3rd sink, microwave, fridge, table & chairs, sofa and TV. Plenty of closet room for the extended stay. All the Suite Rooms are located across the parking lot from the main check-in building where the breakfasts are served. Too far for me to walk each morning. So we had to move the car from our suite building to the breakfast area building each morning. The main problem we encountered was their lack of sufficient Handicapped Parking Spaces and inconsiderate people using the Handicapped Spaces without proper plates, cards or stickers. Also people parked across the crosswalks in access areas to the entrances, making it even more difficult to get in and out of the buildings with a walker. We notified the front desk of the problem and the gentleman immediately came out with us and got the liscence plates of the offenders and had them move their cars. After that it was much easier to find Handicapped Spaces. I don't know if they had someone monitoring the situation or what, but it definitely made for a much more comfortable and enjoyable stay! The breakfast area was crowded early, because everyone wants to get up & out on their excursions ASAP. Would help if breakfast could start at 6AM instead of 6:30AM, in view of the fact that people are standing in line waiting for it to open. The personnel monitoring the breakfast area and refilling the stations are awesome. Very efficient and courteous! The front desk personnel are also very receptive to special needs. One hot day the electricity went out and I called to enquire about the problem. They were working on it and after about 45 minutes it went back on. Shortly after, we received a front desk call to make sure it was back on in our room and if everything was ok. GREAT SERVICE. Our daughters enjoyed the pool area, clean and well maintained. We hope to be able to return!

"Great Location"

4
13/07/2018

This location is very convenient to many of the things we wanted to see in South Dakota. Check in was easy - and we changed our reservation (as we changed our plans) and we left a day early which was no problem. The room was a bit outdated in furniture/style and the tub was a bit older as well but everything worked well. A couple minor complaints - the beds were a little soft for our liking - probably could have been replaced. There really isn't a "restaurant" on site. It's a buffet for breakfast (which was excellent) and like a little coffee/dessert/ice cream bar but not a true restaurant. The indoor pool was WAY over chlorinated - we didn't even use it but the outdoor pool was very nice.

"Well run"

5
10/07/2018

Located in quaint Hill City convenient to Mt Rushmore activities. Swimming pools are well maintained and the rooms are nice. we would stay there again. Good layout for family groups with plenty of parking.

"Very friendly and dog friendly"

5
09/07/2018

Very clean and updated room. Quiet air conditioner, nice different flow shower head. Breakfast was good. Nice indoor and outdoor pools. Would recommend this motel and would stay again if we return to the area. Close to the shopping area and resturants

"Location!"

5
08/07/2018

The Best Western Golden Spike was our base of operation during our trip to the Black Hills to celebrate our grandson's high school graduation. I wanted suite-type accommodations to assure we all had a bit of privacy for our three nights here and the Best Western, with its excellent location right in the heart of the Black Hills, was our best choice. This motel was undergoing major remodeling while we were there but management and housekeeping still managed to keep all areas clean - probably not easy. Breakfast was delicious and varied from day to day, important for those staying more than one night. The ONLY draw back here was the property was three separate buildings. During the winter or inclement weather, walking across the parking lot might be an issue. We had just a light rain one morning so it wasn't too much of a burden for us. If in the area in the future, I would definitely stay here again.

"Great stay in an awesome location"

5
05/07/2018

Our family loved the two nights we stayed here on our western tip. We got the family suite and loved how nice and spacious it was. The location is perfect if you are spending a couple days in the Black Hills. The staff was very friendly as well. They served a great hot breakfast too which was exactly what we needed to fuel up for the long days of seeing sites. The only negative we experienced was the hot tub looked like it could use a shock treatment. The water was a bit nasty...likely from the all day usage. Overall, we had a fantastic stay and would come back again if in the area.

"Nice place"

4
28/06/2018

I picked this hotel because of the location and because they have one huge room- 3 queen beds- that worked well for my family. People are very friendly and the rooms seemed to have just be updated. We would have liked to have eaten at the restaurant as we were tired when we arrived but the manager told us it was closed as they couldn't get enough people to work it.

"Better Than Ever"

4
28/06/2018

My wife & I are just completing our stay at the Golden Spike and have found this to be a great place. The front desk was very cordial & efficient. We are enjoying a beautiful, clean room with a new (?) bed. The included breakfast was far better than most - even better than our usual Hampden Inn breakfasts. We didn't try the pool, but it looked very clean. Furthermore this stays open all year and most close after the summer ends. We will definitely return!

"Pretty good"

3
26/06/2018

My family had a good stay here. Nothing spectacular, but a nice place and clean rooms. The indoor and outdoor pool were good for the kids. My only criticism would be how loud the in room air conditioner was.

"No Restaurant"

4
26/06/2018

This is a good place to stay for visiting Mount Rushmore, and the Badlands, also there is a steam railway with rides to nearby Keystone. Our room was large clean and in the main building and had recently been refurbished. Only criticism of the room was there was a large space and no comfortable chair, after complaining about this one appeared. We chose this hotel as it advertised a restaurant but when we checked in they said it had been closed since January 2018! So we had to go into the town to eat and the weather was wet one evening, it would have been nice to eat in.

"Great place to stay"

5
19/06/2018

Great location, close to Mt Rushmore and Crazy Horse as well as Custer State Park. Clean, friendly, comfortable beds and pillows, roomy bathroom. Little living room area in the family suite. They offered an included continental breakfast, which was very good as well. We would highly recommend this hotel.

"They've updated!"

5
17/06/2018

We stayed at the Best Western Golden Spike Inn last week for five nights. We arrived to find that the BW had completed an addition to the facility...adding many more rooms. Our pet-friendly room had received new carpet, a fresh coat of paint, and new beds...that were very comfortable. I've left positive reviews of the BW Golden Spike before. As on other visits at the BW Golden Spike, we found the staff to be friendly and helpful. I recommend this motel to my friends and family that visit the Black Hills. Its Hill City central location is convenient for visiting all the attractions the Black Hills has to offer. If I had to find a criticism it's that the morning breakfast gets a little monotonous if you stay more than a couple of days. We will continue to stay at the Golden Spike during future trips to the Hills.

"Great place to stay!"

5
17/06/2018

We stayed here for 3 nights. We were traveling with a big group and found this hotel to be wonderful. Al at the front desk couldn't of been more helpful!! The room was very nice and the beds were very comfortable. The breakfast in the morning was great! Everything was very nice and clean!! Enjoyed the indoor and outdoor pool.

"Good location to nearby sights"

4
16/06/2018

This hotel is located near Deadwood and Keystone. If you enjoy casinos and very touristy establishments, this is definitely a good place. The hotel is nicely furnished (even includes a gift shop in the breakfast area!), lots of choices for the free breakfast buffet. There are several restaurant choices within a short distance from the hotel. The hotel is in a busy area of other hotels, etc. Rooms are clean, comfortable, and provide good sleep.

"Good value, great location"

4
15/06/2018

Nice hotel with clean rooms and decent swimming pools. Good breakfast in the morning. The best part is the location. Close to all major attractions, but not in the heart of the busy-ness. Nicely maintained and large hotel.

"Nice place"

4
11/06/2018

The hotel is currently being refurbished; but I was not bothered by it at all. The room was fine, the equipment worked well. The only thing that did bother me was the fact that my room was right next to the swimming pool and the walls of the room were very thin. You could hear every word that was spoken in the hallway, not to mention the barking dog next door. Breakfast was alright, the typical choices of a Best Western. During my stay it was constantly raining so it would have been nice to have some sort of doormat upon entering the building of our rooms as it can get quite slippery.

"Comfortable lodging, good breakfast"

5
03/06/2018

Typical BW with comfortable bedding, guest laundry, indoor pool, and complimentary breakfast. A bonus of car and windshield cleaning supplies were available for the general public to use. Good breakfast options.

"Comfortable and clean "

3
29/05/2018

Good hotel unforunfortunately during our stay lots of work going on. Room next to us had a dog or dogs. Barking woke us at about 6:40 and continued. Barking also during evening when we left our room. Needed to ask server for napkins and peanut butter as not available at 8:30 during breakfast, provided quickly. Good hotel within easy reach of attractions. Room was not serviced on the first day of our stay. Don't mind but some might.

"Work on-going"

3
18/05/2018

This hotel has the potential to be very good but at the moment there is so much work going on, the restaurant was out of use and there was building going on. We were comfortable enough because it was quiet at night and we were out during the day.

"Nice hotel, but...."

4
06/05/2018

Best Western Golden Spike Inn & Suites Hill City, North Dakota 578328062 We stayed in a lovely suite - 2 TV's, kitchen area, two queen beds and a pullout sofa in a separate seating area. This suite would be great for a family. We were there 4 days after they had opened, and the gift shop, coffee shop and restaurant were not open yet. Apparently the season really starts at Memorial Day, so a May trip is iffy. We had a hot breakfast every day - eggs, sausage, fruit, yogurt, waffles, pastries, etc. The menu did not change. The location was good for Mt. Rushmore, Custer State Park and Crazy Horse. On our 4th night we received a phone call telling us we needed to move to a different building due to a sewer problem. We got out of bed, got dressed, packed our things and moved to a double room. Our compensation for the problem was a 50% reduction on the room rate for that night. The staff was very friendly and helpful. It wasn't their fault that things weren't open etc.

"Very pleasant stay"

5
30/04/2018

We stayed one night in late April (before summer crowds) and enjoyed the stay very much. The staff was very friendly and helpful. The room was very clean and well maintained. The breakfast was much better than usual, good selection and all food was very tasty.

"We did not stay here, WE ATE HERE!"

5
11/02/2018

What a fantastic restaurant. We were actually book elsewhere, but found this great place to eat while staying in the area. You won't be disappointed at all! Very accommodating, very well prepared. We enjoyed every bite. The facility was in top shape, we would have stayed here had we known about it, but even if you do not, go eat there. Reasonable, good, and plenty on the plate.

"Anual Black Hills trip"

4
23/01/2018

We found this hotel be reasonably priced, perfect location, very clean and comfortable. The staff is friendly and helpful. We stayed in a suite and found it to be a little on the small size but very comfortable and we in fact hosted game night in our room with a couple other families that were staying here also but our room was the largest. The pool area is good ice and very clean. The breakfast included a good variety of choices to please some picky members in our party.

"Great Stay"

5
31/10/2017

My husband and I stayed here for 4 nights as a base for visiting the Black Hills and really enjoyed our stay. We had a large room whose back door opened out to the parking lot. At first I thought it would be too noisy, but that was not the case at all. It was really convenient for loading and unloading. Our room was comfortable and clean. The staff we encountered were all nice and friendly. The included breakfast was a great value with plenty on offer to start the day. We did not dine in the restaurant, but did order pizza one night to our room and it arrived piping hot and it was really good. Wifi worked great. Mt. Rushmore, Crazy Horse and Custer State Park are just a short drive away. We would definitely recommend this hotel as a well-located and comfortable choice for visiting the Black Hills.

"Nothing special"

3
25/10/2017

Stayed here for night on our cross country trip. The beds were not that comfortable. There was newer carpet on the floor, but I couldn't get over how dirty the walls were. The staff was friendly. The free breakfast had a decent variety and was good. Would I stay there again? Probably not.

"Functional"

4
24/10/2017

The Golden Spike offered good access to The Black Hills and Mt Rushmore, was walking distance to Hill Coty reataurants, provided reasonable comfort and quiet, wifi and included breakfast. We also opted for Hill City because , while still on the tourist trail wasnt as frantic as some of the other proximate towns. In all respects the Golden Spike proved good value and did not disappoint.

"Golden Spike Inn is golden"

5
22/10/2017

Loved this hotel. I was upgraded to a the suite which was awesome. Very clean and comfortable. I chose Golden Spike for its Black Hills location; close to parks I wanted to visit. I would return in a minute just for their service and great rooms.

"Perfect "

5
19/10/2017

This Best Western Hotel was recommended to me by our friends, and we also checked Trip Advisor for the reviews. I called ahead and talked to David and felt welcome before we arrived ;) It was perfect from the time we entered til we left four days later. The location is great as a base to stay while visiting all around the area. We loved seeing deer in the grass under the hotel sign at nighttime. Our suite was attractively decorated, and very clean. The staff was friendly ( Lupe' and Vincent were two names I remember )from the desk to the coffee shop to the breakfast buffet gentleman to the cleaning staff. In addition, we enjoyed the large pool and hot tub and we used the guest laundry facilities. My husband liked the water, rags and squeegee outside in a bucket near the parking lot for use on windshields! Like I titled this review, “Perfect”.

"luckydog"

4
15/10/2017

all was good just a little upset about the extra 10 dollars for wednesday night the 11th. I wish the restaurant would have been open> I understand it is a seasonal motel.. Only 2 places to eat in town..

"Can not get any better than this."

5
11/10/2017

This is the best, best western hotel I have stayed in over the years. Every one working here will help in any way possible and you don't always have to ask. Acknowledge the rewards program the minute I started checking in. They have a nice restraunt and a coffee snack area that is great. Breakfast is good and served in the restraunt seating area. The upgrade room was as large as my home and just as nice. My wife loved the large double sink bath counter area for two people separate from tub shower and stool. It had a large living room with kitchen and bar counter. A computer area couch and chair with large screen TV. Bedroom had two very comfortable beds and a TV. Heating and AC were very quite. The hotel lobby also had a women's clothing section that my wife took advantage off. I highly recommend this Best Western Hotel.

"Staff extremely helpful and courteous"

5
11/10/2017

Upon arrival we were greeted by David who upgraded our room to a suite. The room was very clean with plenty of linens. Each night deer grazed near the front of the property. We loved the fact that they provided towels and a squeegee so that we could clean our auto windows daily before leaving for sightseeing.

"Nice people, good location!"

4
11/10/2017

I came in to Hill City for a marathon and would stay here again should I come back to the area. Close enough to the center of town to walk, far enough to be away from noise and traffic during touristic season.

"Quiet and Cozy"

4
08/10/2017

Arrived mid afternoon in the Black Hills so decided to check in early. The front desk gave us some great sightseeing tips for the remainder of the day. He also mentioned the cafe would be closing so we ordered take out to eat later on. The pizza was great!. The hotel is older but very well kept and clean. The bed and shower was great. Our 2 nights there was comfortable. Would stay again given the central location in the Hills.

"Best Western, Hill City, SD"

5
04/10/2017

This is the second time we stayed at this Best Western in Hill City, SD. The staff is very pleasant and helpful. Our room was a king room, and it was large and roomy and clean. The breakfast was very good, a variety of food too. Location of our room was just down the hall from the lobby and restaurant, it was very quiet.

"Decent place and price. Friendly staff."

5
01/10/2017

Convenient location. Friendly staff. Decent rooms and price wasn't bad either. We ended up booking another night at the last minute. We would stay there again. The pillows were not very comfortable, but the beds weren't bad.

"Nice room, comfy beds"

4
30/09/2017

It was a nice hotel. We ate at their restaurant & had the prime rib special. It was ok. Dad ordered a mixed drink. The waitress gave him a funny look & shook her head. He then said, "how about a beer?" Again, she shook her head. So the restaurant apparently does not have a bar. Not a big deal...just say so instead of giving a strange look, maybe? Mom's salad had several rusty pieces. She told the waitress who gave her a rushed, insincere apology & turned around & was on her way & nothing more was done about this. Rooms were spacious, TV worked, shower was hot, rooms were clean & beds were comfy. Free breakfast was better than average. They had a "gift shop", not really a souvenir shop. It was a bunch of posh clothing & jewelry, not your typical souvenir gift shop. Staff were professional, mostly.

"Good Place to visit Mt Rushmore!"

4
29/09/2017

After an initial problem with our room which was sorted by the reception staff we enjoyed 3 days at this hotel. It is situated about 10 - 15 mins walk from the centre of Hill City and around 25 mins from Mt Rushmore. The rooms are spread over 3 blocks, they are large and clean. The free breakfast was filling and plentiful. Would recommend.

"Good Place to Stay in the Black Hills"

5
28/09/2017

After touring Mount Rushmore and Crazy Horse monuments, we needed a nice place to stay. After reading reviews, we settled on the Golden Spike Inn. The staff is very friendly. The lobby has a small souvenir shop and an adjacent restaurant which has good food. In the morning, they serve breakfast as part of the lodging. The rooms are clean and quiet. The hotel has a small workout room with treadmills next to the swimming pool which is large compared to other pools at hotels. A nice feature is that the hotel offers towels, a bucket of water, and a brush to clean the car. After driving through the hills, across Montana, Wyoming, and Utah, the car needed a rinse. The hotel is within walking distance to the South Dakota Railroad Museum which has a museum with a large HO layout. The museum has a two hour, 20 mile round trip steam engine ride to Keystone.

"Better than we hoped"

5
28/09/2017

The family suite room was extremely large and comfortable. It was better than we expected. I would definitely recommend it for groups with 4 or more guests. A separate bedroom (with a king bed) and 2 queen beds and a sleeper sofa in the main room left us plenty of room to spread out comfortably.

"Very Roomy"

5
27/09/2017

Everything at this hotel provided enough room—roomy accommodations, no problem getting a table at breakfast or a chair by the pool, and able to park pretty near our room. It was a good location for touring the Black Hills. We spent 5 nights here in June and splurged on a 1 bedroom suite. We enjoyed the large living room/kitchen area (even though we only used the refrigerator) and decent-sized bedroom. There were louvered folding doors separating the bedroom from the living room. A solid door would have blocked light and sound from the living room better for times when one of us stays up later or gets up earlier than the other. The breakfast was fine, well stocked and 2 waffle makers so not a long wait for one. There is an indoor pool and hot tub and an outdoor pool. This hotel appears to be well-managed. When there was a lot of wind from an approaching storm, someone was out bringing in trash cans, etc. so that things would not blow around.

"Good location"

4
24/09/2017

The location is convenient to all Black Hills activities. The staff is polite and friendly. It was hot when we were there and our air conditioning broke during our first night stay. We talked to the staff at the front desk the next morning and they said they would get maintenance to either fix it or replace it. By the time we returned to the hotel later that day the unit was replaced and the room was a pleasant temperature. Thank you! One night we ordered pizza from the Golden Spike restaurant. It was delicious! They delivered it to our room and we got a 10% discount. The breakfast was ok and the room had plenty of seating. We would stay here again.

"Mt. Rushmore vacation!"

5
22/09/2017

This Best Western gets a top rating from us. They had a very competent staff - very friendly, accommodating and professional group! The rooms were very comfortable, spacious and clean, The restaurant food was very good. I would stay there again if I got the chance!

"family vacation"

4
21/09/2017

My family and I took a vacation to the Hill City/Keystone area and stayed at this hotel for a couple of nights. It is a good place to stay clean, the free breakfast was good. Our beds were smaller than what I expected we a room with 2 queen beds don't think they were queens though so should have booked a suite . There's 2 pools indoors and one outdoors that one was closed the indoor one looked pretty clean though.

"Not overwhelmed"

3
21/09/2017

We booked this hotel because of its location and AAA rating back in May. We were there this September. We booked a room with a king bed thinking it would be spacious, and asked to be on the top floor with a nice view if possible. When we arrived, we were given a small room in the main part of the hotel, on the first floor and with a lovely view of a trailer park. We were tired of traveling at that point and just wanted to unpack, get something to eat, and rest. We ate at the hotel the first night and never ate there again. There was no bar and no wine and beer as advertised in AAA. During our stay, we discovered there were suites available and much larger rooms available in another building, which we were never offered. There are only two other chain hotels that we saw in the town, but several lodges and cabins which looked quite nice. As for food, the restaurants downtown were crowded and disappointing. We found a nearby restaurant called Powder House Restaurant that was very good and ate there most nights. They also had cabins which looked very nice. I cannot recommend this Best Western hotel unless you don't mind bad food, no bar, and a small room.

"Great Location"

3
20/09/2017

We stayed at this hotel for Labor Day weekend. The location is very handy for seeing Mount Rushmore and Crazy Horse. The hotel was full, but parking was never an issue. The room was quiet and clean; however the sink/vanity space was quite small. The breakfast had a good variety of options including hot and cold food choices. Food was replenished quickly.

"Great Location and Roomy Suite"

4
17/09/2017

We stayed at the BW Golden Spike for 3 days. We got a nice Queen Suite that had ample room for an extended stay. The only negative thing about the room was the refrigerator froze everything so we had to make adjustments as the front desk didn't seem too concerned. We ate out most of the time so we made do. The restaurant served a nice breakfast and there was a souvenir shop right off the breakfast area that offered higher end clothing etc The indoor pool was not big but it was clean. I would stay here again.

"Good Old Hotel "

4
13/09/2017

This is an old style hotel and they don't have an elevator so we had to carry our heavy luggages through the stairs. Our room looked clean; but, was kind of smelly (perhaps because of its age) when we got in; however, the smell was gone once we turned on the heater. The bed was comfortable and we slept really good. Breakfast foods had a few choices and the staff were very friendly.

"Road trip"

5
13/09/2017

Great place to stay ! We rented a suite with two rooms between my youngest sister , her husband and my wife and I . The hotel is very close to either Crazy Horse and Mt. Rushmore . We would stay there again .

"Great place to stay"

5
13/09/2017

Walking distance from downtown & easy access to Michelson Trail. Pet friendly, nice amenities including great breakfast. All staff were courteous & professional. Enjoyed the patios & nicely maintained grounds.

"Hill City SD"

5
13/09/2017

Wonderful place to stay at a reasonable cost! This is the only place we will stay at while visiting the Mount Rushmore area and we have been here 3 times. This hotel is motorcycle friendly and the perfect Location!

"an ok stay"

3
11/09/2017

This hotel was a good place to stay although it could do better on the dinner menu for the evening meal. My family and I left because of the lack of something we wanted to eat. Being familiar with the best western brand and not with other places in town is the main reason we stayed there.

"Great little hotel!"

5
07/09/2017

Our room was incredibly quiet and the pillows and bed were very comfy. The staff was wonderful...from our check in to breakfast in the morning. The breakfast area is small, but they keep it restocked and it felt like we were eating a small cafe. Forced all of the guests to be friendly, or at least a little bit. My only complaint is that the soap in our room was absolutely horrible. Smelled like Lysol. Not exactly what I wanted to use on my face. Still, I would stay there again. Easy location to get to all of the sites in the Black Hills.

"BW, the Best Kept Secret for Travel"

5
07/09/2017

Excellent accommodations! First time we've stopped at BW but Best Western has now replaced Marriott and Holiday Inn as our favorite travel inn. They provided as much as our two favorites at a much more reasonable price. Rooms were spotless and completely up to date. Never a problem with WiFi, always a hot breakfast with a large selection.

"Great Location, very accomodating Staff, very nice motel"

4
05/09/2017

Room was nice, clean and comfortable. Nice little resturant with free full breakfast on premesis. Lots of things to do and see in the area. The staff was very friendly and accomodating very helpful with local information. Close to Crazy Horse and Mt Rushmore.

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for your recent review on our hotel. We were happy to hear that our staff was accommodating for you and yours. We thank you for your time and hope you have an amazing year.

"Clean, quiet, comfortable."

5
05/09/2017

The room and breakfast area were clean and comfortable. The bed was very comfy. The air conditioning was quiet. The bathroom looked like it had just been renovated. The location so close to Hill City for restaurants, and the monuments was perfect.

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
We are pretty centrally located and just a short walk away to the main street of Hill City. We thank you for providing us your feedback and hope to see you again.

"Great Hotel for the Mount Rushmore area"

5
04/09/2017

Very happy with this hotel choice. Appears to be out of the way but is still very close to the town of keystone and the many attractions in the area. Hotel had great rooms clean and well maintained. The outside of the hotel is very well maintained. We enjoyed the complimentary breakfast in the large separate building, plenty of room to enjoy your meal. Staff was very helpful. I would highly recommend this hotel.

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
We were delighted to hear that you enjoyed your recent stay with us. We have a reat location and are just 15 miles from Mt. Rushmore. We thank you for your feedback and hope you have a wonderful day.

"Check your bed"

2
31/08/2017

Check your bed to make sure the sheets are clean! Also think twice about ordering a salad at the restaurant on site. Mine was full of lettuce that was long past it's prime. The service was decent and the people were nice, but the niceness of the exterior of the building didn't match up with what was in the rooms. The mattress that very uncomfortable and the sofa springs were totally shot.

"Within walking distance of the town centre"

4
30/08/2017

Just out of the centre, so nice and quiet, and with a supermarket next door. Plenty of options at breakfast, but would have liked some gluten free choices, especially with the hot foods. The room was modern, clean and spacious. Staff very friendly at check in. Didn't use the pools, but the indoor one was very popular. Wouldn't bother with the outdoor one - it was tiny! All in all, one of the better mid range hotels we've stayed in in America.

"Upgraded Suite"

5
30/08/2017

Arrived to learn the suite we needed because we were travelling with our 16-year-old grandson was not available. Because my wife is a BW top tier member, they put us into another building with a room more like an apartment. There were two bedrooms and a combination living room/kitchenette. It was very nice and very quiet. Staff was very helpful. Only problem was one had to either go down or up a small flight of narrow stairs to reach the room depending on the level it was on, difficult for an old man with bad knees carrying a heavy suitcase, but we did it.

"Great stay!"

5
30/08/2017

We very much enjoyed our stay at the Best Western Golden Spike in Hill City SD. Clean, comfortable room, friendly and helpful staff, well kept facility and grounds. Great breakfast, handy laundry, indoor and outdoor pools. Will stay there again!

"Pleasant stay, convenient location"

4
30/08/2017

Spent two nights. Check-in quick and easy, staff friendly and professional. Room was on first floor, so noise from upstairs (kids running around) a little annoying. The floor made noise when walked on, like it was made of plywood. Standard double room - two beds, lots of pillows, table w/2 chairs, dresser, flat screen TV, clothes closet, double sinks, bathroom with shower/tub combo and toilet. Single-cup drip coffee maker (not Keurig). Free breakfast had good variety, hot items (eggs, sausage, potatoes) and cold items, served only until 9 am (seems like the norm in this area). Laundry located on 1st floor behind office, with 2 washers and 2 dryers, laundry soap available at front desk. Convenient location, right on main highway, within walking distance of old town, train station, restaurants, etc.

"A place to call home for a week"

5
24/08/2017

We stayed at the Best Western in Hill City, SD for 6 nights. I was very pleased with our stay. One of the reasons I chose this hotel was that they allowed small pets of which we have two small dogs. With the worry of what to do with our pets out of the way, we were able to thoroughly enjoy our trip. The hotel had a very nice pool both inside and outside. The continental breakfast each day was a nice full offering and saved us from having to find a place to eat each morning. The pet walk area was well kept and inviting with nice green grass and doggie pick-up bags were provided. Someone must have put some effort into planning this. It made us feel like our pets were welcome. I have already recommended this hotel to my co-worker who would like to vacation next year.

"LOVE THIS PLACE"

4
23/08/2017

We have stayed here a number of times and always enjoy our visit. The place was really hopping and we got one of the last rooms. It was very convenient to be able to walk right into our room from the parking lot with all of the bags etc. The room was clean and surprisingly quiet. The only complaint I might have was there was only one guy working around 3 in the afternoon and people had to wait for coffees and treats and to check in. why only 1 person? I saw more than one person leave because they had to wait. surely he had someone to call? but I waited quite some time for coffee and a cookie. ( should have passed on the cookie, it was very old and dry). as was the scone. :(

"Would stay again"

4
23/08/2017

Rooms were clean. Pool a little small but clean. Restaurant staff extra helpful when meal was not quite right. Easy check in and checkout. Hill city is s little smaller and less busy. Overall good experience. Would stay here again.

"Hill City"

5
23/08/2017

Staff was extremely helpful accommodating my reservations. I had points for one night out of the two. I made two separate reservations on line. They reworked the reservations into one with the reduced pricing from the points to make the seamless. Appreciate the upgrade to the suite since I had my children with. Fantastic experience using the hotel as home base for our Black Hills vacation.

"Mt. Rushmore"

3
22/08/2017

We stayed here to visit the area. It is older hotel , but was clean and a great local. The coffee in the lobby was one of the better coffee I have had at hotels. There is a Seattle best coffee bar in the lobby , if you are looking for more than just coffee. The breakfast is served in the room next to the restaurant . It was your standard breakfast, yogurt, fresh fruit ( apples, banana, and oranges) make your own waffles, oatmeal, scramble eggs, hard boiled eggs, dry cereals. There is a restaurant in the lobby, we ate dinner there and found it very good. The serves was good . If looking for a place to stay in the area, this would be on to consider.

"This one is a "best choice""

5
17/08/2017

In our 5 day trip we stayed in 3 places and this one was far and away the best. Probably worth splurging for the suite. really comfortable. excellent breakfast included (a little tight on the self serve area but a lot of room to sit). Better than average pool. Nicely placed between rapid city, deadwood, custer and everything you want to see.

"Hotel makes a difference while touristing"

5
10/08/2017

After touring Mt. Rushmore and Bear Country USA in May with my husband, I decided to bring back our grand daughters and once again stay at the Golden Spike. The beginning, end and maybe even a middle of the day respite are as important as the tourist attractions! The pools (inside and out), hot tub, lounge area with tables and exercise room are huddled together, so it is easy for everyone to be in close proximity doing their own thing. And the breakfast has many lovely options!

"the best Italian cappuccino in South Dakota"

5
09/08/2017

Beautiful and extra comfy rooms, with all the necessary and even more. Great staff, special mention to Josie for helping us getting breakfast when we were late, and for making a special Italian cappuccino!

"good family hotel"

4
09/08/2017

Hotel was a very good value for the money. Our two grandchildren especially enjoyed the indoor pool and hot tub after a day of sightseeing. Breakfast offered several options and was well presented. Location is excellent for seeing the sights in the Black Hills

"Great Place to Stay~"

5
09/08/2017

We had a great time visiting in Hill City! Rooms were clean and comfy! The staff was very accommodating and friendly! Great location to visit surrounding area since it's centrally located! I would recommend staying here again!

"Rushmore Rush"

3
07/08/2017

my family and I were having a cross county trip. we had 12 nights at hotels across 7 states. this hotel was in a good location for viewing the sites in the Black hills and at a good price. we were able to travel to everything we wanted to see. the room was fine with laundry access was easy.

"Good location and amenities"

3
03/08/2017

Location and food were great. The two women at the front desk are rude. The hotel has a great dog walk area. The pool was clean. The room was comfortable. Too bad the two front desk women are rude. The guy at night is outstanding!

"Best Western Golden Spike Inn & Suites, Hill City, SOUTH DAKOTA"

5
03/08/2017

Nice place clean everything worked as should. Rooms bigger than the usual. Good for families. I would go back again. Restaurant Dinner food was good, breakfast food was ok. Good central location for all the Black Hills attractions.

"Probably the Nicest Best Western I have Stayed In"

4
02/08/2017

Nestled in Hill City, it is perfectly situated to see all the tourist attractions, go hiking and see Rapid City. The hotel is very well presented, the parking and facilities are very good and they have their own laundry! The restaurant was very good, with GlutenFree options and delicious deserts. Breakfast was very average and they need to offer healthier options and the Lobby is filled with clothes for sale which makes the Lobby look overly cluttered. But overall I highly recommend this hotel and I will definitely be coming back here in the future.

"Family Visit to Black Hills, SD"

5
01/08/2017

The staff is friendly. Hotel is nicely set away from Hill City, with a western atmosphere. Indoor and outdoor pools are nice, restaurant on-site is great and food was good. Hotel is family orientated. Would stay here again. Rates seem reasonable for this area.

"Best Western Stay"

4
01/08/2017

We thought the hotel was very clean and the breakfast in the morning was great. The breakfast had lots of variety between hot and cold items and items you could take on the go. It as easy to find and on the main road to get to all of the attractions in the area. The cleaning crew was friendly and efficient. We would recommend this hotel to our friends and family. We enjoyed out stay and will use this Best Western again next time we are in the area.

"Great location"

5
26/07/2017

Very easy check in. The room was clean with a lot of towels. Pools were excellent. Coffee house on the site was great because if you are used to getting Starbucks in IL, you will have fun trying to find coffee anywhere else after 5 pm in the Black Hills.

"Yuck."

2
25/07/2017

Whatever you do, don't expect a good breakfast. It was horrible. The "hot" breakfast they offered included dry, clumpy powdered eggs and NO meat (sausage or bacon). At every BW we've stayed at that offers a free hot breakfast (not continental), it always included meat. Also, if you plan on showering....hold on for dear life! There is no texture on the tub's floor, no tub mat, not even decals to prevents slippage. Almost broke my neck even being aware of the slipperiness. Had to call down to the front desk to have someone bring up a tv guide, as there was not one in the room. At least the remote was there. Lol.

"Mt Rushmore"

5
23/07/2017

Good location if going to Mt Rushmore. Staff is extremely helpful in giving advice about times, places and restaurants. Good laundry facilities. Excellent gift shop. Good parking and quiet. Nice layout on suite.

"Fantastic Stay!"

5
21/07/2017

Loved the amenities and the room was very comfortable. Bath and body works shampoo and conditioner extra bonus. Pool area very nice. Enjoyed that there was one outdoors. Location fantastic. Staff very caring and helpful.

"Crazy Horse & Mount Rushmore"

4
21/07/2017

Great location to visit Crazy Horse, Mount Rushmore, the Badlands National Park and to see some gorgeous scenery, do some hiking and take pictures of lots of wildlife. Good restaurant with decent prices as there are not many places right there to go eat.

"Excellent experience"

5
20/07/2017

This was the most all inclusive Best Western my wife & We have stayed in. The evening menu and quality of the food was very good. I would have liked to had a menu with more choices. The menu for our grandchildren was very good.

"Overpriced, Average"

3
20/07/2017

Overpriced, Meager Breakfast. Decent rooms. Good Location. Should take into consideration the ability to accommodate guests on holidays. The room was nothing more than an average motel room. We waited 15 minutes for one woman to make three waffles. By then we had a measly yogurt, juice, and decided to go elsewhere.

"Nice Hotel in the Hills"

4
19/07/2017

Nice place to stay and good location for access to many of the local attractions. Great feature to have an outdoor and indoor pool. The indoor pool area is quite nice and large. The hotel has a nice feel, authentic to the area. Nice coffee shop and restaurant. I only wish the restaurant was open past 8:30, but that is true of many of the area's businesses. Price seems a little high for a standard 2 queen room, but is quite competitive, when considering the average room cost in this area and this quality of hotel.

"Good"

5
17/07/2017

They are friendly service. You can order pizza if you come in late. Send to your room before 10pm. And the breakfast is good too for beening free. The rooms are clean. It was really pretty outside. A nice hotel.

"Best Western"

4
15/07/2017

The only real complaint I have is that the bed was very hard and uncomfortable.. Also, one of the workers that stacked the breakfast food was not super friendly but they were very busy so he was maybe just stressed...There were also a few daddy long legs in our room but the room looked older and maybe that is the cause for the spiders....? Other than that, the value was great, as was the service at the desk. The food for breakfast was better than most breakfasts at other hotels. The room was a very good size and being able to rent a cot for our fifth person was great! Many hotels don't have that as an option. The price was fair as well. Very happy and would stay again for sure.

"We enjoyed our stay."

5
13/07/2017

Excellent staff. Room was clean. The refrigerator noise bothered us. We unplugged it while we were sleeping. Pet friendly. Pet business area is provided. Guests are also friendly and well mannered. Hotel maintained large area of the lawn beautifully. WiFi was slow in the room but fine in the lobby area. Overall we enjoyed our stay.

"Best Western Golden Spike Inn and suites"

5
13/07/2017

Loved the hotel all the staff and the friendliness and cleanliness of the property. Excellent for a family and Pets. Great Pool, wonderful area for dog walking. The hotel staff handled some very delicate arrangements we needed for our daughter who uses a breathing machine and needs a ground floor room and they made it easy for us to get one on short notice.

"Central location"

4
12/07/2017

We chose Hill City to be our stay place while we discovered the beauty of the Black Hills. Best Western Golden Spike met our needs. Our room was a down and out with our car parked right outside the door. Nothing special, but it was clean, room and the a/c worked! Buffet breakfast was included which was quite good. They used the main restaurant for seating. It got to be very busy the second day and they couldn't get food out fast enough and even had a sign out, that you could eat there for a fee if you were not a guest. We did not have reservations in advance but worked out well and became a best western member giving us a room discount. They have a lovely indoor pool in a newer building but our granddaughter liked the smaller one outside. The lobby area included a better than average gift shop along with blue bunny ice cream and a coffee/pastry counter. We were quite comfortable and felt safe there. Thank you Golden Spike!

"Good hotel with great service"

5
11/07/2017

Kids loved the 2 pools, adults loved the attentive staff and central location. Reception made us feel at home, attempted to pronounce our difficult last name and came pretty close. He must have been practicing and expressed mild disappointment when he didn't get it right. We stayed on the 3rd floor of the newer brick building that houses the indoor pool. It was very quiet and comfy. Only complaint would be a barking dog a couple rooms over but that ended within 5 minutes without us needing to complain. Loved the location too. 10-20 minutes to everything we wanted to see. Krull's market is next door and had much more selection and value than another market in Keystone. Overall we were very pleased with our stay.

"Great for Family Vacation!"

4
10/07/2017

If you want to be minutes away from the majesty of Mt. Rushmore, the beauty of the Crazy Horse Memorial, and the amazing views of American Bison at Custer State Park and still enjoy the comforts of a nice hotel and great complimentary breakfast it really can't be beat.

"Wonderful room in a great little town!"

5
03/07/2017

Stayed in their suite one night with 4 adults and 2 grandchildren. Room was big, clean, beautiful and quiet, Two separate rooms and a huge bathroom. Costly at $310 but surprisingly well worth it. Great staff from front desk to restaurant. Situated close to the charming little town with fun shops and walking distance to a grocery store surrounded by the beautiful Black Hills. Not many luggage carts so grab yours early.

"Not so good"

1
03/07/2017

So noisy, so expensive, not so clean, staff overworked and I'm sure underpaid. Place not made for people looking for a quite time. You can hear everyone walk by, upstairs and even two floors up. In advance we asked for a ground floor room, we did get that. A big mistake.....we heard everything.

"Great Place to Stay"

5
02/07/2017

We were traveling the west and decided one of our stops would be Mt. Rushmore and Crazy Horse. The hotel had a great location and the property was amazing. We traveled with our dog; the pet area was nice grassy area & he was even given a treat bag from the front desk. The desk staff was very helpful. We plan to come back on a future trip.

"Wonderful experience"

5
01/07/2017

This hotel was exactly what we were looking for! The location was wonderful. Close drive to Custer State Park, minutes from Mount Rushmore and Crazy Horse as well as next door to a great market. We had the 2-Queen Suite which was perfect for our family. The separate sitting room with pull-out couch gave us all the space we needed. Staff was friendly and helpful and the pool area clean and spacious. Highly recommend to anyone staying in the area.

"Great location"

5
01/07/2017

Hotel was in a great location to see tne important sites in South Dakota. Staff provided excellent service. Breakfast that came with the room was above average. Staff provided excellent service. Pools and hot tub were great.

"Great Stay"

5
27/06/2017

I have been to this hotel many times. Every stay I have felt welcome but this past weekend was the best guest experience ever. My grandpa turned 102 and so we had lots of family to celebrate with him. On Saturday afternoon after we arrived I asked if we could make a reservation for 30 for that evening - the team at the Best Western Golden Spike accommodated our group and made sure everything was perfect! I highly suggest the prime rib. Sunday the restaurant is closed but they allowed us to use their meeting room for the group where we were able to comfortably gather. The front desk, housekeeping and restaurant staff were all so kind and gracious. I will come back and recommend if you are considering a place to stay in the Black Hills - Hill City is a very central town and the Golden Spike amazing!

"Nice and comfortable"

3
26/06/2017

The hotel room is small, but comfortable. The staff overall is friendly. The restaurant was a big hit. Restaurant staff was very attentive to customer needs. The chef even came out one night to talk to us to ensure we were happy with our meals. We did have one problem at check out, and the person at the front desk was unable to resolve the problem. It did appear that the inability to resolve the problem was due to poor training.

"Nice hotel close to Mt. Rushmore and Custer State Park"

5
26/06/2017

Nice clean hotel with indoor and outdoor pools. Great for a family. Perfect location for trips to Mt. Rushmore and Custer State Park. Close to restaurants in Hill City and Keystone. Complimentary breakfast served every morning with a wide selection available. Staff is very friendly and accommodating.

"Down Home"

5
25/06/2017

Ever get the feeling of family. This is a type of location that seemed to give off the feeling of home. The units in the location we were assigned were older yet comfortable. Probably part of the original motel type. We reserved late and most likely this part of the complex is used to handle the late reservations. Not saying anything was wrong. Everything was in a proper order. You are greeted with this good wholesome greating and the staff was exceptional. Enjoyed the town and the 1880 train and museum just a few blocks away. Real steam engine hauling site seeing passangers for a good two plus hours roundtrip to Keystone, SD a gateway city to Mt. Rushmore. The hotel is just far enough away from Mt. Rushmore to not be swept up the the commercialism of the site.

"Great Place to Stay"

5
24/06/2017

Very nice place to stay. Helpful staff and nice rooms. Nicely located to enjoy the Black Hills in any direction. We stayed 6 nights at this biker friendly hotel. The only real issue we had was the wifi was extremely slow. Other than that, I would highly recommend this hotel, and would definitely stay there again........

"NOT FUN AT ALL!!"

2
22/06/2017

Very expensive with poor attitude customer service upon check-in. Hotel will promise one thing and then do something completely different. Horrible stair placement~outside in the middle of the rooms in oldest building. CAUTION~Do not get room by stairs! You are guaranteed to hear people running up and down the stairs, etc. Only stay on top floors as you will most likely have ignorant people placed above you and then the hotel will offer to move you instead of moving the ignorant people above you. Makes no sense! OVERALL PRETTY HORRIBLE!

"Great Hotel near Mt Rushmore/Black Hills"

5
21/06/2017

Loved the hotel and facilities. Pool is nice and rooms are clean and fresh. Breakfast is great. The location is awesome and Hill City is a great town. Overall my family liked the Golden Spike and would highly recommend it!

"Clean but a bit frayed"

4
21/06/2017

I wouldn't hesitate to stay here again because it was clean and the customer service was good. That being said the room needed refurbished and the towels, linens etc were all a bit frayed although all were clean and serviceable. For a hotel breakfast our entire group was quite pleased particularly with the Belgian Waffle makers!

"Wonderful room"

5
20/06/2017

We were given a 2 queen suite. It had a great sitting area, kitchenette with bar that you could close off from the rooms. There were 2 sinks and a great tub surround. I was very impressed with this room and would recommend staying at this hotel.

"Great place to stay"

5
19/06/2017

We wanted a place that was centrally located to the sites we wanted to visit and this BW filled the bill. The room and bed were very comfortable, the hotel overall was clean. We didn't use the pool but it looked to be very fun for the kids. Staff was great!!!!

"Nice place to stay in Hill City"

4
15/06/2017

The hotel was clean and had everything we needed. We are grateful to have a place to stay were we can bring our dog. The breakfast was so so. It was convenient but could use an update. I thought the bed was comfortable but my wife didn't.

"They could have done"

1
13/06/2017

When staying at the facility it was very nice however when booking we noted we had a person with us who had pet allergies. They did put us in a building where the front entrance had a sign posted clearly pet free, smoke free building right on the door. Upon our first night there, there were 2 people walking out of our building with pets. When asking the employee he just said when we run out of pet rooms we send them to other buildings. Strike 1. Then when getting laundry soap and walking back to our building a lady is sitting at her window with it opened smoking in the building. Strike 2. When eating dinner at the restaurant next to the lobby all employees were standing around watching us. We all felt uncomfortable eating our meal. Don't get me wrong the food was alright but I like to eat without a crowd watching. Not the best experience.

"Ok experience"

3
13/06/2017

This motel was dated and needs updating. Overall experience was OK. Since it is located in a popular tourist area, it was very busy while we were here. Only real complain was with the breakfast offering. The dining area was overrun with kids pushing and spilling food on the floor. The staff did their best but if you are looking for a pleasant breakfast, go elsewhere.

"Hill City, MN motel"

5
13/06/2017

The room was a quiet location in the complex, very clean, especially for a pet friendly room. Staff was very accommodating and friendly. While I enjoyed the breakfast, it became monotonous over the week's stay. This is likely the nicest motel in the Hill City area.

"Perfect Location"

5
12/06/2017

We were just away from the busy noisy areas but still close enough to get to all the attractions with ease. The rooms were very comfortable and the rate was lower than anticipated. There was also plenty of free parking.

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
I'm glad that you thought we had a perfect location for your vacation needs. Thank you for your feedback and have a great day.

"Summer vacation"

5
08/06/2017

We were traveling at the last minute and finding a hotel was difficult. We were very pleased with to find this hotel. We wished we had had more time to enjoy it. The staff was vet pleasant and helpful.

"Nice hotel"

5
07/06/2017

The rooms were clean and spacious. We had two queens and a sofa bed. The small kitchen was a nice bonus. Free breakfast is a nice convienence. We were close to the major tourist things, Mount Rushmore, needles highway, crazy horse, Custer state park...

"Quick stay for Mount Rushmore"

5
05/06/2017

Great room, great staff! Had the prime rib from the restaurant, it was excellent! Rooms was clean and very comfortable too. Stayed for a night to visit Mount Rushmore. Place is super close and in a great location!

"Excellent location for closeness to all major attractions in the Black Hills."

5
04/06/2017

We stayed in one of the suites for our vacation. Was one of the best rooms we have ever had. Everything was clean, up to date and the bed was one of the most comfortable we have ever slept in!. Would love to know what type and brand it was so we could buy the same for our home use. Most area attractions were within a 20 minute drive. We would absolutely recommend this hotel to anyone!

"Great Base for Black Hills sightseeing."

5
02/06/2017

Big, clean rooms! Great breakfast! Large indoor pool and hot tub (there is an outdoor pool, too). There is a restaurant on-site, though we didn't use it. Staff was pleasant and helpful. Only negative is slightly too firm beds. Really is a great place to stay. Would definitely stay there again.

"Comfortable, clean and great value!"

5
30/05/2017

We're so glad we stayed here. The rooms are spacious, clean and really a great value. The pool is excellent and the included breakfast was good as well. It's an easy and close proximity to Mt. Rushmore.

"Great Hotel in a beautiful spot"

5
30/05/2017

This hotel has it all - centrally located in a beautiful part of the world Black Hills, Crazy Horse, The Faces, George Mickelson trail, Great downtown shopping and food! This hotel is a great value and a perfect for business, family and pets.

"Enjoyable vacation"

5
29/05/2017

Comfortable room and very friendly staff. Great location near restaurants and shops. Central location in the Black Hills perfect for day trips. Close to Mt Rushmore, Custer State Park, and many other attractions.

"Horrible Memorial Day Weekend"

2
28/05/2017

I made accommodations to include my dogs in the reservation but the hotel didn't bother to read them. I even called to confirm our reservations and they still didn't say that dogs weren't allowed in the building! When we showed up we made a big show of going out of their way to make up for the mistake (Of course I took documented proof of my requests) and they put us in a building with a big sign that said "NO DOGS". We were harassed by other guests all weekend. We couldn't sleep it off because the halls thumped with running children from the hallway and floor above. I wouldn't stay here again.

"Bring your ear plugs and low expectations "

2
27/05/2017

I don't know if I have the worst room in the entire hotel or if they are all this terrible. Doors slamming, the room vibrating from people walking and running down the wood framed floors, people talking loud outside everywhere. Good luck sleeping. I'll never come back here. So loud. You should greet your guests with ear plugs

BestWesternHotels, Corporate at Best Western Golden Spike Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Hotel"

5
25/05/2017

Awesome staff, clean room, great hot tub. Breakfast was amazing. The hotel was close to downtown, just walking distance. We were able to walk everywhere we needed to. It was also next to a supermarket that has everything you need.

"Best Insider Hotel Recommendation & Value @ Black Hills, SD"

5
25/05/2017

Very clean hotel, nice and clean rooms, especially the fair priced suites. Friendly staff, very good location in the nice town of Hill City within the Black Hill Forrest Parks, Mount Rushmore and Custer State Park. Perfect value. One of the best BWs I ever got so far...!

"Not the best"

3
24/05/2017

We stayed here for a long weekend and wasn't impressed. Our room was next to the ice maker and stairs. The receptionist made it VERY CLEAR that there would be a $250 fine if any pets were in the building. The sign on the door said no pets in the building but 3 different times I watched people walk out the door with their pets on a leash. The TV remote only partially worked, the fridge was so cold it froze all off our drinks/food, the fitted sheet for the bed would come off at a corner everytime you sat on the bed and the A/C unit sounded like a DC-10 ready for takeoff.

"Older Hotel"

4
24/05/2017

This was a nice place to stay, it was close to all the sites of Mt Rushmore and Crazy Horse. We didn't use any of the pool/hot tub or fitness amenities but they looked very nice. There were quite a few kids who ran through the hallways but thankfully it was quiet before ten. The restaurant offers a variety of dishes we can recommend their soup and pizza. The staff was friendly and helpful. The rooms were clean, but average and the internet was good.

"Nice location"

4
21/05/2017

Great place to stay in the middle of the Black Hills. Close to Rushmore, Crazy Horse, and Custer state park. Comfortable, quiet and affordable. We realty enjoyed the pool and outdoor deck area. Great breakfast, too!

"Excellent location, thin walls"

4
23/04/2017

Stayed here for 3 nights and little to complain about. Room was large, clean, and had fridge and microwave which was nice. Bathroom was good size with closet space. Shower pressure was good which is always iffy. Beds had lots of pillows and very comfortable. Free breakfast with lots of choices. Normally I snub my nose at continental breakfast but this was decent. Only complaint was how thin the walls are, we heard our neighbor get up in the middle of the night and use the restroom. Every noise outside our room could be heard in surround sound. Location is good, close to everything and right off the highway.

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for taking time to review our property. We appreciate your feedback and will take everything into consideration. thank you again and have a wonderful day.

"April 2017 visit"

5
22/04/2017

Loved the hotel, staff, pool and breakfast. Everything was good I highly recommend this hotel. We were in Hill City off season and the staff at the hotel were very helpful for restaurant recommendations for rainy day activities

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for your response. We were pleased to hear that you had an enjoyable stay with us. We appreciate you taking time to write a review, and we hope you will visit us again.

"Good Place When Your In the Black Hills"

3
18/04/2017

The hotel was absolutely empty when we came in November. They close for the winter, so we were there in their final weeks of the year. The hotel felt clean and the staff was friendly. The breakfast was average for a Best Western. One weird note is the clothing shop in the lobby?

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for your recent review. We are a seasonal property and were fortunate to have you as a guest before closing. We have a unique property and we do a have a Boutique Gift Shop in our lobby. thank you for your time and have a wonderful day.

"Clean and friendly"

4
08/04/2017

The room was clean and breakfast was good. Hot breakfast with waffles and the workers are very friendly. We just stayed one night, so we did not have time to experience the pool area. We called and told we would be a late check in and they were very friendly and helpful getting us checked in.

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you so much for staying with us. We were delighted to hear that everything went smoothly at check in for you. We appreciate your feedback and hope to see you again in the future.

"Spacious, clean and affordable"

4
26/11/2016

I was planning to hike up to Black Elk Peak and wanted to stay close to the trailhead so that I could get an early start. But many of the hotels in the Black Hill (and especially those nearer to Rushmore) were quite expensive or seemed like tourist traps. This one was cheaper, but the rooms were still spacious, clean and well tended. They had a good, full breakfast and the location was only a few miles from my trailhead (and not too far from Rushmore for those who are headed that way). The people at the front desk seemed liked they didn't really want to be there, but they weren't unkind or rude. The only caveat I would make was that the in-house restaurant was not a good place for dinner: The service was bad, the food mediocre (e.g. overcooked steak) and the prices relatively high. So go to the hotel, but skip the restaurant.

Laura F, General Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for your review. I do apologize about your restaurant experience with us. We have multiple trails just a short drive away for all outdoorsman. We appreciate your feedback and hope you have a great day.

"Great Best Western Hotel"

5
25/11/2016

This hotel is wonderful , the suites a very large and done in a western decor , and the pool is big and with a beautiful view of the "hills " , I've learned not to trust some Best Western hotels ( as many are independently but the HILL CITY one is really nice ! It's been several years since I stayed there( 2008 ) and I the hotel does not have a free breakfast , but they do have a restaurant . Would stay there again !

Laura F, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your review. We have a complimentary deluxe breakfast, and an amazing pool area. It is nice to have you back with the Best Western brand, and hope you will stay with us again.

"Our Stay Was Fine - A Little Rough at Check In"

4
07/11/2016

The reception area/lobby is more like a gift shop than a lobby. I had a tiny hiccup at check in though. I had Included a note asking for a first floor room as it is difficult for us to take bags up stairs. I knew the hotel had a building with elevators so I made a note that any floor in that building would work. I had made my reservation six months earlier. I checked in around 1500 and was told my room was on the middle floor of the building without an elevator. This revealed in attention to guests special requests. I was told there were no first floor rooms of the type I had reserved available. I ended up having to show a copy of my reservation to the clerks that included my notes and the day my reservation was made. Once the clerks saw that (and noted I am a BW Diamond Select) they placed us in a top floor room in the building with the elevator. This room was an upgrade to a nice suite so that was appreciated. In the end I was treated very well. However, the hotel needs to pay more attention to their guests special requests in advance of their arrival so as to avoid potential issues. The room was very nice and my only complaint was that you could hear people above you walking around and talking extremely well. The bed was comfortable and we enjoyed out time in the room. The suite was very nicely furnished with a whirlpool tub, fireplace and kitchenette with a small bar and two stools. The kitchenette had a sink, microwave and refrigerator. The sitting area had a sofa and easy chair. There were three luggage racks in the room (I've never seen this many in a single room). The sitting area and living room both had a TV. They had clothesline was installed behind the curtain rod over the bathtub; this is a feature I usually find only in coastal/tropical locations. We had dinner in the restaurant and were not really impressed with the meal. We had fajitas that were very unusual as the meat was did not seem well seasoned and the veggies were a small pile of diced peppers and onions. With both ordered the fajitas and our meals were supposed to come with guacamole. The guacamole did not arrive and, after we asked for it, we were given only one little plastic cup full for two people. The menu also said the meal would come with three tortillas but we each received only two. It seemed there was a huge disconnect between the kitchen, servers and the people who prepare the menu. We did enjoy some ice cream that we thought was nicely priced. Breakfast was fine. They had a lot of choices, to include scrambled eggs and breakfast potatoes. There was greek style yogurt and plenty of cereal and bread choices. The hotel breakfast staff worked very hard to keep all the buffet items well supplied. Special note - they had all the items needed just outside of our building to clean your car windows or wipe down your motorcycle. This was very thoughtful and I took full advantage. I would stay here again when in the area but I will be certain to call in advance to ensure the hotel staff are aware of my special requests.

Laura F, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you so much for you review. I do apologize about the issues you had endured during the check in process and with your meal. I was happy to hear that the desk was able to move you to a more accommodating room. We have a great breakfast staff and an amazing location. Thank you for your time and I hope you have an amazing day.

"Quite pleasant stay"

4
28/10/2016

I normally do not enjoy staying at Best Western, but this one surprised us with service quality, friendly staff, good breakfast, and clean room. The lobby makes a pleasant impression, and reception guys from Honduras were very welcoming and helpful in finding restaurant at the late hour. The room was quite clean and pleasant. Would be happy to stay there again, if I visit Black Mountains once more.

Laura F, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for staying with us. I'm happy to hear that the staff were so welcoming. we would love to have you stay with us again in the future.

"Great location for our family"

5
23/10/2016

We stayed here with two young kids. The pool was a good size. The breakfast was great with tons of seating. Great location to be in order to visit Mt. Rushmore the next day. Room was clean, very spacious and had lots of extra pillows and blankets. We were there during the off season but it seemed like a good value. It was what we expect from a Best Western.

"Clean and Comfortable"

4
21/10/2016

I enjoyed my stay at this location. It is near to Crazy Horse and Mount Rush More. The place was clean. The breakfast was very good, even fora vegetarian. The hotel staff was friendly. The check-in and check-out was easy. I will consider Best Western hotel chain when I travel next time. They are little bit more expensive, but the quality is good and worth it.

"WISHED WE HAD PLANNED MORE TIME HERE!!!"

5
21/10/2016

This was a great find...very good value. Would highly recommend this hotel. Although their restaurant had closed for the season there were some excellent restaurants in tow. The night clerk who checked us in was very accommodating in changing our room so I (72 yo) wouldn't have to carry our luggage up stairs.

"Beautiful Lodge and Execellent Location"

5
17/10/2016

Perfect for travellers wanting to take in all of the sights. The location is so close to Mt. Rushmore and Crazy Horse that you can drive by them on each day of your stay without taking out too much time from your schedule to get just the right lighting and pics! The suites are clean, roomy and comfortable. The breakfast is just right.

"Clean and Quaint"

4
12/10/2016

We stayed there because of TripAdvisor, and we weren't disappointed. Very clean, close enough to all of the attraction, and was in a nice quaint lil town. The employees were very nice and helpful. I just wish we stayed longer.

"VERY GOOD EXPERIENCE"

4
12/10/2016

We stayed here for 5 nights while attending the chuckwagon jamboree as well as lots of sightseeing and it was a very good experience. We opted for the suite and it was very comfortable and clean. We had asked for a second luggage rack, and they found one for us promptly. Good location as it was close to town as well as the other attractions such as Mt. Rushmore, Crazy Horse and Custer State Park. Breakfast was average. Very good experience.

"Good stay at Mt. Rushmore"

5
10/10/2016

My wife and I spent two nights here while we went to Mt. Rush-more and the Crazy Horse monument. It is a short drive to both from Hill City. The Golden Spike is a clean, friendly, and nice looking place to stay. They also have a good hot breakfast.

"Great Place in every respect"

5
10/10/2016

What a nice surprise to find in the hills! My king room was spacious, clean,and beautifully remodeled, comolete with granite counter tops and stainless steel fridge and microwave! All the comforts of home....very good bed, a selection of pillows, and really quiet. The front desk person, Jason, was friendly and very helpful. Breakfast was a dull hot buffet with lots of choices for either hot or cold breakfast. The regular restaurant hours have been reduced due to the time of year. I had orginally planned to stay at Holly House, but it was horrible so I left and came to find another place. So even though I did not have a reservation, Jason treated me with respect and gave me the rate I qualified for. Highly recommend.

"One of the BEST...."

5
08/10/2016

We spent two night at the Golden Spike Inn & Suites and found it to be extremely comfortable. Great beds and and love the 4 pillows on each bed. The staff was very helpful, the amenities are excellent. This is the perfect location when visiting Custer State Park and the Black Hills area. Would highly recommend this Inn.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for providing us feedback on your recent stay. We appreciate your kind words, and are delighted that you had a great stay with us. We do hope that if you are in the area again, that you will stop in and stay with us. Thank you and have a great day.

"One of the better Best Western hotels!"

5
07/10/2016

We stayed 2 nights at the Golden Spike Inn & Suites during our road trip across the Dakotas. This was one of the best BW's that we have stayed in so far! The rooms were clean, the beds were comfortable with lots of pillows and the staff were friendly! Since the breakfast area is located in the hotel restaurant, there are more than enough tables and room to move around. The area was kept clean and well stocked with a good selection of both hot and cold selections. Hill City is the perfect central location for visiting all the amazing sites in the Black Hills. If you are in the area and are looking for a nice, reasonable place to stay, I recommend you give them a try!

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were so happy to hear that you had a great time while staying with us. We have a great location in the center of the Black Hills area. Thank you for you comments and have an amazing day.

"Great location, above average hotel and services"

4
07/10/2016

Spent two nights at the Golden Spike to be close to the Buffalo Roundup at Custer State Park. There was a complimentary breakfast with good selections and it was served early to help the tourists get to the Roundup on time. I used the laundry -- $3.50 to wash and dry plus $1.00 per box of detergent. I could have walked to the nearby market and saved some money buying supplies there, I'll bet. The room was clean and WiFi signal was good. Would recommend this place to those who want to stay a few days and explore the Black Hills area.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We thank you for reviewing our hotel. We have a great property and an amazing staff. We thank you for all of your comments and hope you have a great day.

"Nice Place and Amazing Staff"

4
06/10/2016

From checking in too checking out the staff were amazing. The maid service is the best I have ever had staying for several days in a hotel. We would leave in the morning to see the attractions (which were all close to this location) and return in the late afternoon to a clean room and even the pull out beds were made with the blankets we had brought with. The staff every morning for the breakfast buffet were friendly and kept the food coming out in a timely manner. We had a Suites and found it comfortable for three adults and three children. The outdoor pool was the only let down but the indoor pool and hot tub made up for it. Would highly recommend Golden Spike Inn & Suites for anyone looking for a place to stay as they visit the beautiful Black Hills.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were so happy to hear that you had a great time while staying with us. We have an amazing cleaning staff that goes above and beyond for our guests. Our outdoor pool is seasonal and we apologize if it was any inconvenience for you. Thank you for your feedback and have an amazing day.

"Smelly and awful"

1
06/10/2016

Good point...near Mt. Rushmore. And then it went downhill...We entered the lobby looking at the top of the clerk's head. He had his head down on the desk. The front area looks like a Vegas wanna be gift shop...to the left as you walk in. To the right is the restaurant. Off to our room---a room that was very stinky and dated. I was really not sure I'd be able to sleep. Wanting to get to Mt. Rushmore, we opted for eating in the restaurant there and the special listed on a sign board in the lobby sounded okay. We are not picky eaters, but the food was downhill from horrible. Fish that was still icy in the middle, instant potatoes and gravy, nasty slaw, and half a piece of Texas toast (toasted white bread). Due to the food not being palatable, we were still hungry. The waiter asked how our food was and we told him that it was bad. He shrugged and asked if we wanted dessert. I asked for his recommendation and he quickly recommended coconut cream pie. We ate it, but it was the worst I'd ever had. It was obviously a frozen pie and tasted like it had thawed and sat in the box a week or so...and tasted like the box. We drank water. For our "specials" and dessert, the charge was $30+ for two. I would NOT stay there again and surely would NOT eat in that restaurant.

"Good hotel to explore the black Hills area"

4
03/10/2016

As a base to explore the Black Hills area this hotel is a good choice. The room was big and clean, but the bathroom (with shower) was on the small side. As often at Best Western hotels of this category the lighting in the rooms is rather cheerless. This being a two-level building, make sure to ask for a first-floor room, as noisy upstairs neighbors can spoil your sleep. Wifi was free and worked well. Breakfast was simple. Parking available in front of the rooms.

"A great place in the Hills"

5
03/10/2016

We loved this hotel. We stayed in a suite and loved the size of the room. Breakfast is top-notch. Staff were very courteous & helpful. The location is perfect for site seeing in the Black Hills. We would recomend this hotel to others & will definitely stay there again.

"Room was Great...The Restaurant is HORRIBLE!!"

1
02/10/2016

Steamed Steak? Really? No Worcestershire or other sauce besides catsup to KILL THE TASTE or HELP THE TEXTURE? COME ON!!! DO NOT...REPEAT... DO NOT EXPECT AN EDIBLE MEAL UNLESS YOU ARE INTO STEAMED CUISINE!! The room was fantastic and the young woman who cleaned was very nice. Quiet, Clean, Affordable ! Reported that the ice machine was not working or empty but NO ONE fixed the situation. I do not know how to rate the experience. I will give it a 1 so people read about the restaurant. However, the room and cleaning staff deserve a 5!

"Comfortable and clean"

4
02/10/2016

Rooms were typical hotel room size, and everything was clean and comfortable. Typical breakfast buffet included - tasty options and also dining area was more like a restaurant w booths and tables. Pretty outdoor patio avail w tables and umbrellas.

"Dog and People Friendly"

5
02/10/2016

We took a road trip with our two dogs and decided that the Black Hills Area would be fun. Searched for a central location hotel that was dog friendly. We definitely chose the right location and hotel. Our room was ground floor and very close to the dog-walk area. The set up was ideal for our needs. Also had bags for poop clean up handy in the dog-walk area. We had take out from the on-site restaurant for dinner after our hiking and siteseeing during the day. The food was quite tasty. Hamburgers and fries one night and pizza the next. Highly recommend this Best Western!

"A Pleasant Experience"

4
02/10/2016

This is a good place to stay (centrally located) to Mount Rushmore etc. It is just outside of town (walkable). The breakfast is tasty and there is a restaurant on site during the summer. AN adder touch is materials to clean car windows.

"Easy access to Rushmore"

4
30/09/2016

We were upgraded to a luxury suite which made our stay even more enjoyable. Two bedrooms with a full kitchen and living room provided more than enough room for my sister and me. On site restaurant is okay....pizza was quite good and service was friendly.

"Great Place"

4
29/09/2016

The location was very nice and convenient to all the places we wanted to see. Hill City is one of the nicer towns in the area over Custer or Keystone. It is close to Needles Highway and also the Tunels. It is only one and one half hour to drive to Badlands National Park and 45 minutes drive to Deadwood.

"Convenient"

4
28/09/2016

Nice room but the motel is loud. Convenient to attractions, especially the 1880 Train. Great breakfast with lots of room to sit which was needed given the popularity of the breakfast. Friendly staff. Nice bakery/coffee shop (chocolate chip cookies are tasty). My friends appreciated having the NFL Network available on the in-room cable (for a pre-season Packers game! Really?). Nice pool and hot tub area though it is in another building (from our room).

"Great Stay"

5
27/09/2016

Was very surprised at the quality of my room for this rate. It was off season and they upgraded my room. Very clean, quite and lots of space in the room. Bed very comfortable. Good location. Very close to Mt. Rushmore and Crazy Horse. Will be back if I am ever in the area again.

"Traveling"

4
26/09/2016

Very clean and spacious. They have an indoor swimming pool although not very big and a whirlpool. The fitness center is small with only three things. They have a treadmill, bicycle and elliptical. The price was also reasonable and it is close to Mt. Rushmore.

"Good location and lodging for multiple-day stay."

4
23/09/2016

Lodging was as advertised. Stayed in a spacious suite in a relatively new, smoke-free building. The suite itself was clean and modern; however, the mattresses were of inferior quality which impeded a good night's sleep. The on-site complimentary breakfast was of typical quality and was sufficient. The evening meals at the on-site restaurant were a bit disappointing - the meat was tough both nights I ate there. It is about a 100-yard walk from the suite building to the lobby/restaurant area, but weather was good while we were there.

"We really enjoyed our stay at the Hill City Best Western"

5
21/09/2016

The location of this hotel was perfect for our Mt. Rushmore vacation. Our room was large, comfortable, well-appointed, and clean! The breakfast each morning really started our day off on the right foot. There was a great variety of items, including meat, eggs, and potatoes. We ate dinner at the on-site restaurant two times during our stay and enjoyed the food and the service (not to mention the convenience!). If we ever get back to the Mt. Rushmore area, we would love to stay at this hotel again.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were delighted to hear that your recent stay was an enjoyable one. We have a great assortment for breakfast, and the restaurant is very convenient. We appreciate you taking time to comment and hoep you have a wonderful day.

"Quirky "Inn", but good value"

4
21/09/2016

We stayed here only one night and had made the reservation weeks earlier. This is really an inn disguised as a motel but it has anything you'll need. The staff is very friendly and accommodating. The guest laundry proved useful at this point in our trip and the pool area is well maintained. I'm an early riser and find it quite odd to be sitting in the lobby with no one else to be seen (including employees) considering that the food in the restaurant is fully accessible and I'm sitting in the midst of an open shop of upscale upscale women's clothing and jewelry that is part of the lobby. Perhaps there is a sophisticated surveillance system that is well concealed. Overall, this is nice place to stay and is a covenient location to the nearby attractions and parks and downtown Hill City is just around the corner.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your recent comments. I have spoken with our overnight clerks, and this will not be happening again. Thank you for bringing this to my attention. I hope you will visit us again, and than you for taking time to let me know about your stay.

"This is a motel!"

3
19/09/2016

The room was fine a little bit cold but the AC switched on and off during the night. This is a motel even though it is called an inn. We spent here only 1 night to see Mount Rushmore (only 20-25 minutes away). Breakfast was a shocking experience for me. You could not have decent breakfast in here that is for sure!

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your feedback on your recent stay. We take all feedback into consideration and appreciate all of your comments. Thank you for taking time to do so, and have a great day.

"Very nice location and reasonably priced!"

4
15/09/2016

Nice hotel with great location. We stayed at the newer units that are next to the typical Best Western two story units. If staying here ask for the newer units that have large bedrooms and a nice sitting area with a little table and chairs with a sofa sleeper. Great beds with plenty of pillows. Nice and clean. The staff were nice at check in. There is a small restaurant with free continental breakfast. The lobby has a gift shop and clothing area. Mount Rushmore is close to this hotel. Only negative was the water had a strong odor and strong chlorine taste for drinking. Management should look into fixing this.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We appreciate your feedback and thank you for taking the time to do so. The city was working on some of the water lines, and this problem should be resolved. We have an amazing location in the beautiful Black Hills, and are centrally located for the amazing sites. Thank you for your time and have a great day.

"So helpful"

5
15/09/2016

My husband and I recently spent 2 nights here in an upstairs room in a block opposite reception.The room was fine.Breakfast was good and the facilities(coffee bar,gift shop and,unusual nowadays,an on-site restaurant which we enjoyed for dinner) were very useful.But the reason why I'm writing this is to commend the VICTOR at reception.We had a problem with the car and needed to call Hertz from the hotel,as we didn't take mobiles.VICTOR made several calls for us to various people to get it sorted,which was very much appreciated.A very good place to stay in a nice,small town.Thank you again VICTOR.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were pleased to hear that our staff was able to help you out in your time of need. Various unexpected things may come up while on vacation, and the desk staff is always there to lend a helping hand. We thank you for your comments and hope you made it home safely.

"Pleasant stay"

3
13/09/2016

But nothing special. Checkin was quick and polite. The hotel had numerous luggage carts available which helped. I was on the first floor of the two story unit and the people upstairs were up and walking about very late, unfortunately I could hear every step. The room air conditioner was slow to cool down the room, and I eventually had to open the window to get some cool air. The room was clean and roomy.

"Great Service"

5
12/09/2016

The room was great. It was always very clean and well kept. The pool in the hotel was big and the outside one was decently sized. The hot tub was good sized too. Breakfast was very good. The was a wide variety of food to choose from. It was always warm and tasty. Parking is free. This hotel is right in the middle of everything in the Mt. Rushmore area which makes it a great choice!

"Great Accommodations"

5
12/09/2016

We loved staying at the Best Western on our recent vacation. The rooms were clean, the service was amazing, the breakfast was awesome and the internet service was great. We certainly will stay at a Best Western in the future.

"Visiting Black Hills"

4
11/09/2016

This hotel is a good starting point for Mt. Rushmore, Crazy Horse, Sturgis, Deadwood, Custer St Park, etc. We stayed in a suite for four days. The rooms were spacious and clean. We appreciated the double vanity in the bathroom and the kitchen area was convenient though there was no serveware provided. There is a supermarket next door, but it is a 15 minute or so walk to the main street area. The free breakfast was good with many choices, and all the staff we encountered were friendly. We had issues with both TVs but they were promptly fixed. The only negative was that the ice and vending machines were inoperable for two days of our stay. Also, it would be nice if there was a bench outside Building A for those of us who enjoy a puff with our morning coffee. All in all, I can recommend this hotel.

"Central Location"

4
10/09/2016

The Best Western Golden Spike is a great, central location in Hill City. You can drive to all the attractions from this one location with ease. We stayed in one of the bedroom/living room suites, which worked out great. One can go to bed and the other can stay up, watch TV or read without disturbing the other. Double sinks in bath area worked out great. Breakfast was good each day we were there and offered just about anything you could want.

"Hill City, SD A Great Place to Vacation"

5
07/09/2016

A great place to stay. Great employees, great breakfasts, great service, great amenities, easy access to everything there is to see in the Hill City/Keystone, SD area. Easy walking distance to Hill City where the people are so welcoming, food is great, shopping is WONDERFUL, Teddy Bear Museum is one not to miss. Krull Grocery employees so kind and helpful. Sandy Swallow Gallery is the BEST -- Wayne and Sandy Swallow have stories and history everyone should hear. Thanks Wayne and Sandy Swallow!!

"Great place"

5
07/09/2016

For the money it was a good value. I have stayed in nicer rooms, but they cost a lot more. Even the expensive ones if you look enough you will find something dirty/dusty. And I have stayed in some dumps. I would stay at this motel any time I'm in the area.

"Weekend"

4
06/09/2016

Great hotel! Very friendly staff and very well maintained. The location is great to explore all of the Black Hills. Very nice pool and outside pool area too! The breakfast was good and they have a large room to fit everyone and it had a friendly feel!! A bit pricey but still a nice hotel for the area. we would stay there again!

"Great stay"

5
02/09/2016

Great AAA rate. Clean room, nice big sink area, clean comfy bed, lots of towels. Wonderful complimentary breakfast. 20 minutes to beautiful Sylvan Lake, close to mount Rushmore. Downtown has awesome shops & cool bar/restaurants. Very nice. Loved the fact they offered us a second night for 49.99 which worked perfectly for us. I would stay again. Very kind employees.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were pleased to hear that you and your family had a great stay with us. We appreciate all feedback from our guests, and would like to thank you for taking time to review our property. Hope you have a great day.

"Great facility"

5
31/08/2016

The hotel was clean and the breakfast was fresh and good. Great value and comfortable place to stay. I will go back if I am in the area, for sure. The staff was friendly and very responsive to our needs. My only suggestion is an on-site small store/vending area to sell such things as razors, etc.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Your business is very important to us and we thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you and have a great day.

"Nice place to vacation, enjoyed the Black Hills"

5
28/08/2016

THis was a very nice place to stay. Center location for the Black Hill places we wanted to visit. Breakfast was very good with different options each day. The staff was very pleasant and helpful. Very relaxing with the pool and hot top along with the deck areas to visit with friends.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
It was nice to see that you and your family enjoyed your recent stay with us. We appreciate all feedback from our guests, and thank you for your time.

"Great Central Location for visit"

4
26/08/2016

My daughter and I traveled to South Dakota for vacation and I chose Hill City and the Best Western because the price is fair and easy to get to from Rapid City airport. The breakfast is perfect to get the day started as we traveled to several areas to experience the history of the southwest area of the state.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your feedback on your recent stay with us. We appreciate your comments and are happy to hear that you both had a great time. Thank you for staying with us.

"Vacation"

4
26/08/2016

Nice location near downtown Hill City. Centrally located between the local sites that we wanted to visit. Registration was smooth and rooms were available quickly. Decent place to stay. Nice to have breakfast included and staff was friendly and helpful. Rooms were clean and area was well manicured.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your time.

"OK"

3
25/08/2016

We booked the hotel based on trip advisor comments. We were disappointed. The windows were so gross you could barely see out side. The light fixtures were filled with bugs. Outdated room with dirty carpet. It was a great location and breakfast was great. Pool and hot tub were nice. We cancelled our 2nd night stay and asked for a confirmation of that, but 2 people told us they do not do that, which was odd, you'd want a confirmation of canceling so you would not be charged? I guess I will see when our bill comes. Close to downtown and ok, but if we go back I do not think we would stay here. The breakfast was our favorite part.

"Mt Rushmore trip "

4
23/08/2016

Great location, you could easily walk to town. The hotel is a little dated, however it offered s great price and location that worked for us. We stayed in the main building and they did not have an elevator so it was difficult to get luggage to the 2nd floor. The front desk people were so nice and helpful they made our stay pleasant. The breakfast in the morning was great and set up perfectly. We had dessert one night and the ice cream and pie were delicious. I would definitely stay there again!

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thanks for your feedback. We appreciate all comments and we're happy to hear that you and your family enjoyed your stay. Please come back and visit next time you are in our area.

"Decent hotel to explore the Balck Hills"

4
21/08/2016

A decent hotel to explore the beautiful Black Hills area. The room was comfortable and clean, the bed good, the bathroom small. Wifi was fine, and the room had Cable TV. No private safe. Parking is available in front of the room. Breakfast is included but just basic. The overall pricing is in the summer season slightly too high for what's offered.

"Wanted to Give it a "5" Rating But..."

4
20/08/2016

two irritations sliced it down to a "4". First the really good: -was upgraded to a suite - complimentary -breakfast was great - kid loved it -great location to travel to Mount Rushmore, Custer State Park, etc. -clean and well-kept -friendly front-desk personnel BUT - the worst internet connection I've ever experienced at any hotel/motel and - the kicker - no sound proofing between floors. Unless you're on the highest floor, you'll hear stomping, clanging, banging, thudding, etc. from the guests above you. It ruined my sleep and left me grouchy. I had made a note about being on the highest floor when I booked on bestwestern.com but, apparently, these guest requests never make it to the individual hotel (this is what the front desk told me). As such, the hotel had no third floor rooms left by the time I checked in. Hence, the "4" rating. If management fixed the horrible sound proofing issue and upgraded the internet connection, then this would be a "5" for sure. I'd stay here again but only if I could get a room on the highest floor.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"a very enjoyable stay"

5
18/08/2016

I made a mistake on the dates when I first reserved a room, but the manager was understanding and did not charge me for my error - even though it was way past the cancellation time. Also, we had two rooms and the staff made sure our rooms were located very close to each other. Though totally booked and with a lot of kids round in this vacation area, the rooms were very quiet. Loved the decor of the rooms. Just a very enjoyable stay.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
It is great to hear that you and your family enjoyed your time with us, and that we could be accomidating. We appreciate your feedback and hope you will visit again.

"Clean, average hotel."

3
17/08/2016

This Best Western was standard and satisfactory. The room we stayed in was clean and there were no bedbugs (HUGE plus). The staff was pleasant and continental breakfast was standard. Pretty decent value for the money; nothing special.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Your feedback is very important to us and we thank you for taking time to provide it. We hope you had a great stay and have a wonderful day.

"Nice place to hang your hat for the night"

5
16/08/2016

Found this hotel to be nice and comfortable for our stay. Enjoyed the comforts of the room and breakfast. Quiet atmosphere. Easy to find and the staff was friendly and welcoming. Would chose to stay here again when traveling through the Black Hills.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We appreciate you taking time to review our property. We are always delighted to hear that a guest enjoyed their time with us. Please come back and visit again.

"Suites are very nice"

5
16/08/2016

I was very pleased with my stay at the Best Western. Our suite was fantastic. I love that there are shutter doors between the sleeping area and the living room. There are double sinks and a really nice shower. I would recommend requesting a room on the top floor if you prefer not to hear the neighbors above you. We spent some time at the indoor pool, but they have an outdoor pool as well. We happened to be visiting during Sturgis so it was impossible to not to deal with the noise of all the Harleys. Overall a good stay though.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your recent review. During the Sturgis Motorcycle Rally it can be very noisy and a bit troublesome to get around unless on a motorcycle. I'm so glad you and your family enjoyed our pool, and we do hope you will visit again in the future.

"Stay for Sturgis Rally"

3
15/08/2016

Rooms were standard motel rooms. There was nothing outstanding about the room. Staff was friendly and helpful. Breakfast and coffee were not good. About ready to give up on the review because it has to have 200 characters.

"Friendly Staff"

5
10/08/2016

This is a great place to stay if you are visiting Mt. Rushmore. They have a friendly staff and comfortable rooms. There was a microwave and mini fridge in the room. And an indoor pool. They have a complimentary continental breakfast. My only complaint is their tiny parking lot; but we did find a space when we came back from Mt Rushmore at night.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your feedback. We have an incredible staff willing to make each guest experience memorable. Thank you for your time and hope you have a great day.

"Fun in Hill City. Very nice! Great location. "

5
10/08/2016

Very nice. Terrific free breakfast. Perfect location to get to everywhere easily. My Rushmore. Crazy Horse. Needles Hywy. Sylvan Lake. Deadwood. Rapid City!! Great museum in town! Cool old steam engine tour! Warm with amazing thunderstorms

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Our weather is unpredictable, and most folks would not be so kind as you were about our thunderstorms. It is quite a site to see. Our central locate is perfect for all site seeing adventures. We appreciate your feedback and hope you will visit us again soon.

"Very nice hotel"

5
08/08/2016

The room was very spacious and comfortable. The bed was comfortable and it had a separate couch with TV. Good for a family. Centrally located for sight seeing. Very nice pool area and work out area. This was my grandson's favorite hotel of the 4 we stayed in during our trip.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were happy to hear that we were your grandson's favorite stop. We appreciate your comments and thank you for your time. Have a wonderful day.

"Favorite stop on our 10 day trip for National parks and monuments"

5
06/08/2016

This was our favorite hotel on our trip. We stayed in other Best Westerns, Hampton Inn and a budget/family owned hotel. This hotel had a family suite that we stayed in. It costs a bit more but everyone loved it. We appreciated the extra space. Two queen beds in one room with bathroom access. The sink was in the bedroom part which was great for our group. Both areas had a tv. The other room had a sofa bed and mini kitchen/bar area. Breakfast was wonderful. Everyone was able to get what they wanted. We went to Custer park for the evening and Mount Rushmore in the morning. I wish we would have went to the evening lighting ceremony at Mount Rushmore. However, we enjoyed our trip to Custer park. We hiked a bit, went on the wilderness road drive and drove through the rock tunnels. If you love trains, there is a railway museum nearby. We didn't go but will if stay in the area again.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your wonderful review. We are centrally located here in the beautiful Black Hills for all your scenic drives and monuments. We thank you for your feedback and hope you will visit us again. Have a great day.

"Best lodgings for a Harney Peak climb!"

5
05/08/2016

This hotel was thoroughly comfortable and convenient to Mount Rushmore, Crazy Horse, Harney Peak, and Wind Cave National Park. The hotel had heat in the bathroom, coffee makers in the rooms and continental breakfast in the morning. It was very clean and within walking distance of all the Hill City shopping and dining. Would definitely stay again!

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were happy to hear that you enjoyed your stay with us. Harney Peak is just a short drive away from us, and we appreciate your feedback. Thank you for taking time to write a review, and we hope to see you and your family again in the future.

"Clean and neat"

4
03/08/2016

A nice place to stay, sometimes a little noisy, lots of guests. Nice breakfast buffet. We did have a couple issues which we spoke to the front desk about and they were responsive and accomodating. One of those issues was the mattress on the sofa bed. Within 20 minutes we had a brand new mattress! The hotel is conveniently located next to a grocery store. It is right off the main highway but we didn't get any road noise. We did however get noise from the guests in the room above us. It sounded like their kids were jumping of the bed repeatedly. The hotel staff tried to be helpful with this issue as well but kids will be kids. I would give the hotel an 'Average' overall considering the handful of issues we had but because the staff was responsive and helpful feel it deserves a 'Very Good'.

"Comfortable, clean room at reasonable cost."

4
02/08/2016

There are two buildings, one older and one newer, with a central parking lot. Our room, in the older building, was clean and the beds, very comfortable. The vanity/sink area was separate from the bathroom, which we prefer, but the toilet and tub/shower room was extremely cramped, making it difficult to close the door to use the toilet. Staff accommodated our needs cheerfully, and check-in and check-out were quick. Full breakfast included many options; however, the quality of individual items was inconsistent, with some over-ripe fruit and watery (powdered?) eggs. Basic-but-sufficient, the indoor and outdoor swimming pools, hot-tub, and exercise room required a walk across the parking lot to the newer building. Towels, a shower, and a bathroom are conveniently located within the pool area. Area attractions are within a reasonable driving distance. All-in-all, we would stay here, again.

"Old Hotel With That Musty Smell"

1
27/07/2016

When I made the reservation, I put in the comments section "We will be bringing our dog with us. If possible, please let us have a suite as our dog is very well behaved." When I checked in, they gave us room 134 and I thought great, but then I had to initial a piece of paper saying dogs aren't allowed in the room so they gave us room 212. When I saw the outside doors to the rooms (translation - old hotel), I knew there was going to be a smell and sure enough, the room had that nasty, musty smell and the only way to get rid of it is to level the building and build a new hotel. On the second floor walkway, I have no idea why management hasn't ripped up that stained blue/gray carpet yet; it's an eyesore and I don't think any hotel chain has those anymore. We found old underwear and a sandwich bag underneath the dresser. When I took my dog out, I noticed another person with a dog go into the new building where I was told dogs weren't allowed. I asked him and he told me they gave him a room in that building because no pet rooms were available in the old building. The bathroom is extremely small, there is no place to stow your luggage, and there isn't an enclosed closet in the room. Full, hot breakfast? The eggs aren't real and the bananas were over ripe. It definitely is not worth $222 a night so we checked out 2 days early which ruined our vacation because we didn't get to see anything in the Black Hills area.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Old Hotel With That Musty Smell"

1
27/07/2016

It looks like the rooms were updated but an old hotel will never get rid of that nasty, musty smell. Plus, the bathroom was very small, there wasn't someplace to stow your luggage, and there wasn't an enclosed closet. And please rip up that stained outside blue/gray carpet; it looks to be about 50 years old and I don't think any hotel chain has carpet on a walkway anymore. A full hot breakfast? I don't think the eggs were real and the bananas were over ripe. Definitely not worth $222 a night; we checked out 2 days early.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent Family Vacation"

5
26/07/2016

Having stayed at other hotels in Hill City, Best Western has much friendlier and accommodating services. Our room was clean and quiet and our family of 5 had a wonderful stay. We highly recommend this hotel.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for the great feedback. We were pleased to hear that the entire family enjoyed your stay with us. Have a great summer and thank you for your time.

"Had some issues but overall a good stay."

4
26/07/2016

The hotel is very nice and most of the staff were very helpful. There was one gentleman at the front desk when we checked in who was not very helpful and was really quite rude. The rest of the staff was very nice.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Working hard to please."

5
22/07/2016

The place was full but our room was nice. Beds were comfortable with nice linens. We enjoyed both the indoor and outdoor pools. The staff were working hard to keep up with a full hose crowd for breakfast. They did a great job. Overall a great stay very near lots of attractions.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for taking time to review our hotel. We appreciate and value your feedback. Have a wonderful day.

"Great place to stay in the Black Hills"

5
22/07/2016

Absolutely a wonderful hotel. Great accommodations and great staff. Breakfast exceeded our expectations!! Large rooms with setting area, 2 TV's. Great shower. They offer a coffee bar, ice cream and more. We'll be back!

"Above average"

5
21/07/2016

Wish we had stayed longer. The hotel has won Best Western awards for excellence. Breakfast was very good, nice selection. Dinner was okay but not special. We had a burger and taco salad. Salad was yummy. Nice pools and very clean and secure laundry room. Would definitely stay again.

"Wonderful Hotel"

5
21/07/2016

What a wonderful location for an exceptional hotel. Truly a BEST Western. Great facilities and newly renovated. Ample Parking, clean, everything is kept in good working order. Make your reservation today.

"Family Friendly"

5
19/07/2016

This was a great central location for our family vacation. I loved that we were close to the 1880 Train, Mount Rushmore and Crazy Horse Memorial. The kids loved the pool. The complimentary breakfast was delicious and a very nice amenity.

"Great location"

4
15/07/2016

We stayed here for 4 days to see the sights of South Dakota! Hill City is "centrally" located to see Mt. Rushmore, Deadwood, Devil's Tower, Crazy Horse, Sylvan Lake, Custer State Park, Wall Drug and the Badlands. This hotel is a great place! I am extremely detailed to things and I would say this is a solid 8! The only thing I would suggest is that they get a better Internet server when the hotel is packed..Couldn't get on it and I used 1GB of data!

"Comfort and fun in a great location!"

4
14/07/2016

We visited this hotel as a stopping point on a family road trip. The rooms were clean, well appointed and very comfortable. We also had great views of the hills and the staff was very helpful and friendly. The hotel is perfectly situated in the quaint town of Hill City halfway between Mount Rushmore and the Crazy Horse monument. We were able to see both and then circle back to enjoy a delicious pizza delivered to our room, which the kids noted as their 4th favorite part of the trip:) (The first two were the parks, the third was the hotel's great indoor pool!) If we head back to SD we'll definitely stay again! It's a great place!

"Good value"

4
11/07/2016

Nice hotel in the center of all things in SW south dakota.Staff was helpful and friendly. Restaurant was very good. we enjoyed eating at the hotel restaurant and usually we try to avoid it. But the food and service was the better than any other place we tried.

"Good Hotel"

5
11/07/2016

It was clean, got a free upgraded room. All was swell. The pool was clean and enjoyable. The restaurant was delicious too. The pillows were comfy and the shower was clean; all good things in my book. Would stay again when in this area.

"SD Badlands Trip"

5
09/07/2016

Our family stayed here 4 nights while visiting local attractions. Our room was a nicely appointed 2 queen bed suite. The room had bifold doors and could be partitioned into 2 rooms (bedroom area and living/dining areas). Indoor and outdoor pools were nice and well maintained. Continental breakfast was your typical hotel breakfast. Hill City is a quaint little western town with some nice shops and restaurants. There is a grocery store next door to the hotel. Staff was very friendly. We would stay here again.

"Awesome hotel great price!"

5
09/07/2016

I was very impressed with this hotel. The rooms were very updated and clean. It was comfortable and a great place to stay for even one night. Very close to Mount Rushmore without paying an insane price. There is a grocery and liquor store right next door that was convenient as well. If I were to travel near Rushmore again I would go out of my way to choose to stay here.

"Wonderfully Surprised"

5
08/07/2016

I usually don't stay at Best Westerns, but I am so glad I trusted Trip Advisor reviewers, and stayed here! The service was good, the room and the hotel grounds were very clean. My favorite thing about this hotel was the outside seating areas. We enjoyed a glass of wine on the patio outside the indoor pool, did some reading by the outdoor pool, and enjoyed breakfast out on the restaurant patio! My husband and I needed a quiet getaway, and even though this hotel was busy, it didn't feel busy!

"not your average Best Western"

5
08/07/2016

the decor really fit in with the old west and was much nicer than the regular outside appearance of other Best Westerns. we got a suite and the size was perfect for a family of 4. this location was also very centrally located for the Black Hills area.

"Black Hills stay at Best Western"

4
06/07/2016

Well placed location with reasonably value . Breakfast was a great surprise but dinner experience needs to be better.Probably difficult with other quality restaurants in this small town. Nice touch is having a Starbuck type coffee/pastries offering. Unfortunate that we had the room right by the pool . I understand the difficulty in trying to enforce the 10pm closing time with a lot of youthful energy and families still cooling off form the heat of the day. I should have asked for a different room since we were early risers.

"Awesome"

5
06/07/2016

The most awesome staff, patient and knowledgeable!! Wonderful breakfasts (free with the room) and attached restaurant on site for other meals (was reasonable priced ((10% off if you are staying there)) and excellent food) We were there 3 years ago and it is still as clean as on that visit!! We will always seek our the Golden Spike BW when we are in the Black Hills areas. Very close to all adventures in the Black Hills - stay more than one day to see it all!!! It deserves more than a 10 rating!!

"Perfect Location "

5
05/07/2016

Hotel is located right in Hill City, central to everything. Older hotel that has been updated beautifully. Staff was pleasant and helpful. Even opened up the ice cream coffee area when we went in at 10pm an hour after closing be caused they overheard our 13 year old son really wanting ice cream.....wish I got that gentleman's name as that was so awesome. Really small outdoor pool but inside pool and hot tub were adequate after a long day sightseeing. Had a 3rd floor double queen with divided sitting area, fireplace and small kitchenette. Awesome big bathroom with huge deep jetted tub...my favorite place. I absolutely loved this hotel and location. Would definitely stay here next time we visit. Only negative was the WiFi. It worked in our room briefly then never again. I didn't complain as I wanted our kids to unplug. Unfortunately our cell data maxed out.

"great place"

5
03/07/2016

the location was great many restaurants to eat at, the in house restaurant has the best pizza, the kids loved the indoor/outdoor pool,rooms are big and also clean, you cant go wrong here at hillcity,you are in the middle of many attractions.

"Nice Motel"

4
02/07/2016

The motel is conveniently located for visiting Devil's Tower, the parking is good, and the rooms are good. The wi-fi was fine. The breakfast had an outstanding selection for choices, including microwave-able sausage biscuits. The breakfast food was constantly re-supplied. Do stay here if you are in the area.

Laura F, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice hotel and staff. Weird room set-up."

3
01/07/2016

We stayed here for two nights while visiting Mount Rushmore and Custer State Park on our Western US road trip. We had one of the rooms with a separate bedroom. The "separate" bedroom is behind a set of double wood-slat doors so if privacy is what you are looking for, you won't have it. Also, if you have young kids, don't let them play with the doors as they are a major pinch hazard. The main reason we booked this room in Hill CIty was that it had a kitchenette. Buyer beware, all you get is a counter-top sized mini-fridge and a small microwave. There were no utensils or dishware to eat from. I called the front desk and was told there were none for the room. That seems very odd but maybe they do it to drive business to their hotel restaurant. The pool area is very large and has a nice hot tub. Temp was a little cool for my liking. We didn't venture to the outside pool as there was a thunderstorm overhead. The second evening we ordered food from the hotel restaurant. It was prepared quickly but one of the kids pizzas was made incorrectly. When I called about it they acted that it shouldn't be a big deal (don't mess with a 10 year olds pizza!). I asked them to make a new one and they agreed but they wouldn't start it until I returned the one that was made incorrectly so they could make sure it was wrong. Really?!? I've been working in food service for 20+ years. You don't make the customer prove the item is wrong, you fix it ASAP, especially with something with a low food cost like pizza. I walked over with the wrong one and had to wait 25 minutes while another one was prepared. I was NOT happy. The breakfast area was shared with the restaurant and was set-up well and well stocked. There was a large group/family that came in right at the end and they put out more food to accommodate them. I'm sure we'll be back to Hill City in the future, I'm just not sure if we'll be back to Best Western.

Laura F, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Second Good Experience at Best Western"

4
01/07/2016

Some problems with getting room cleaned early in the day after checking in. Sometimes, bed turned down rather than cleaned. Better than average breakfast with two hot selections, plus oatmeal. Gorgeous gift shop. Large indoor pool great in middle of day when kids aren't around. Kids and pets allowed (can get boisterous). Mattresses a bit on the soft side. Cable TV choices a little limited.Nearby grocery store convenient for stocking veggies to feed burros in Custer State Park

Laura F, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Wonderful"

5
30/06/2016

We stayed here for a week. All of the staff were friendly and wonderful. The breakfast in the morning was great. The room was clean and everything was refreshed daily. They have an indoor and outdoor pool and a hot tub. The area for that is very nice the kids had a great time.

Laura F, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for taking time to review our hotel. We appreciate your feedback a look forward to a future visit from you and your family. Have a wonderful day.

"I wouldn't stay here again"

2
29/06/2016

I would not stay at this hotel again. The room that we had was very musty smelling. The hotel staff was okay but not overly friendly by any means. If you happen to stay here do not eat at the restaurant in the hotel. The server had no idea what was gong on in the kitchen and it took forever for us to get our food. Then when our food did come the meat was so tough that you couldn't even eat it. We did complain to the waiter who said he couldn't do anything about it then talked with the manager who didn't care either. I would never stay here again if I was in the area. There are tons of hotels in the area. Find a better one to stay at.

"Good hotel, good location"

4
29/06/2016

This was a standard Best Western with very good rooms, service and location to Hill City and the Mt. Rushmore attractions. It served a full breakfast buffet. It was quite large and it had a full parking lot, but the large number of people was handled well during breakfast and check-out

"Good stay near Mount Rushmore"

4
27/06/2016

First the positives. We were very happy with the room (Standard Suite); it suited our family of five very well having the living area separated by folding doors which facilitated naps and different bedtime schedules. The breakfast offering was great. Waffles, yogurt bar, cereal, toast and other breads, biscuits and gravy, sausage or ham, etc. There were two pools, one indoor and one outdoor. The indoor one was on the colder side, but overall, it was a great setup, and our kids loved going swimming there. This was a very family friendly hotel; I'd certainly recommend it for families. The location was also very centrally located to Mount Rushmore and the surrounding activities. Now the negatives. Upon check-in, we received a letter from the hotel that said that if we don't plan on giving a fully positive review, to talk to them about it. Perhaps this is normal for hotels to do, but I was annoyed by this. I would have appreciated this saying "If we can do anything to make your stay better, please contact our front desk." They were more concerned about ratings than service. Unimpressed by that. Second, and this is relatively minor, but still annoying, the woman doing the housekeeping work, although the quality of her work was good, she kept asking us in the morning if we were leaving for the day, or if she could clean our room, as we exited. We were good about putting the sign on the door knob to indicate this, and didn't appreciate being asked. Third, the internet service quality was insufficient. Clearly, they do not really have the capability to accommodate the amount of devices trying to access the network, because we couldn't watch videos online, and uploading photos took longer than what is considered normal. I was usually able to access the network with my phone, but often my husband was denied access, as well as with our laptop by the end of the trip. This all may be due to the local Internet Service Providers and what they have to offer, and therefore not exactly the fault of the hotel, but in their letter, they could have provided warning about the quality of the connection, limiting the watching of videos, or having too many devices accessing the network. I would NOT recommend this hotel for business travelers because I am certain that video chatting would simply not have been possible. Perhaps I'm being too hard on them, but their internet service cannot provide the features most Americans are accustomed to having. I can only imagine how frustrating this would be for guests with more devices than we had. So, this is really a mixed review. There were aspects we were very happy with, and other things we weren't. Again, family friendly place, and great location to the various attractions in the area. We would recommend this hotel, but book with your eyes open.

"Central Location"

4
27/06/2016

This hotel is centrally located to many of the activities and sites in the Black Hills. The room was very clean and well decorated. Although it wasn't horrible, Room 117 is right next to the ice machine and laundromat, so extra noise could be heard. This is room is in an inside hallway, near to the restaurant and front desk. They offer a free basic breakfast, some things tasted better than others. During our summer visit the breakfast area was fairly crowded. They don't have everything set up to be as efficient as possible. We used the fitness center, which has a treadmill, bike, and elliptical machine. Pretty basic. It doesn't open until 7:00am. The front desk personnel were very friendly and helpful. They even let me put my ice packs in their freezer since the room fridge didn't have one. Overall, I would recommend this hotel.

"Nice room, good choices for free breakfast ."

4
27/06/2016

We stayed in one of the "luxury suites" , it was actually pretty nice. Two bedrooms, fully equipped kitchen and living room with two sofas. Asked housekeeping for extra towels and toiletries do they were very generous. Free breakfast was good, they even had gluten go free cereal and muffins on request. Several hot items and plenty of seating. The only complaint I have was check out, I signed up for the rapid checkout, didn't happen. They could not get my receipt to print out, called the manager out to help and he/she never came out. I finally left after they said they could finish without me being there. Can guarantee you that I will be checking my statement. Was given a password and username for wifi, spotty at best. Most times it told me the maximum number of sets were already on. I would stay here again, hotel was clean and overall experience was great.

"Awesome Getaway"

4
26/06/2016

My main reason for 4 of 5 stars is because of our dinner the first night we arrived. After waiting for 20 minutes to get seated it took another 20 minutes to get our menus and water. After another 20 to 30 minutes Then we watched our food order being given to the table that arrived shortly after us. I received 1/2 of my bill but I would not recommend coming here for dinner. There was 7 of us so the luxury suite in Hill City was a perfect fit. The (2) bedrooms had a queen bed, tv, small dresser, closet and ceiling fan. There's a 2nd bathroom sink outside the bathroom which was a nice addition. The suite is detached from the main hotel but this isn't an issue unless you can't climb a few steps (4) to get to your room. The hotel offers free wifi, however, the max amount had already been connected when we tried to connect. The staff was very courteous and the room was spacious and very clean. I'd stay here again but i wouldn't plan on eating dinner.

"Mount Rushmore"

5
25/06/2016

Our room was very, very clean. The premises were also outstanding with a really nice pet area. The location is great to Mount Rushmore, Crazy Horse Monument and Custer State Park. Location was great also to ride up to Deadwood and riding through Spearfish Canyon.

"wonderful place to stay in the Black Hills"

5
22/06/2016

This was a wonderful place to stay in the Black Hills. Spent 2 nights here. Very clean, quiet property. Breakfast was well stocked and they change some of the items from day to day. Front desk staff very friendly. I would recommend this hotel if you are visiting Rushmore/Custer/Black Hills area. My family very much enjoyed our stay here.

"Great place!"

5
21/06/2016

We stayed here for 3 nights and could not have been more pleased. We had a big room with very comfortable bed(s), everything clean. Staff was friendly and helpful, breakfast was excellent every day with a big selection, slightly different each time. We did have dinner here every evening - once they had a buffet for us (we were with a big group), and it was nice, plenty of food and no problems. The coffee was always good. The last evening there was some sort of glitch with dinner - not sure if someone didn't show up or what, but we had to wait a really long time to be served, and another long time to get our food. We ordered fajitas to share, and there really wasn't quite enough for 2 people, and no sides came with it. However, it tasted fine and since everything else was so great, no complaints! They have a nice outdoor pool, but it was lightning all around the one evening we could have tried it out, so didn't. There's also an indoor pool but we didn't try it either. Also a nice seating area outside, and we sat out there a long time before the lightning got too close. They have a big gift shop with lots of clothes and jewelry, also an espresso/dessert counter with what looked like yummy cheesecake etc. It's in a beautiful area and not too far from the Main Street area. Would most definitely stay here again.

"Highly recommend!!!!"

5
19/06/2016

Clean and comfortable, very friendly staff, breakfast was very good with an abundance to chose from. Indoor, outdoor pools were wonderful everything was so clean, beds comfortable. The only thing I would not recommend is eating at the restaurant for dinner, portions were small and meal was not very good.

"Stay At Best Western Golden Spike Inn and Suites"

5
19/06/2016

The staff at the Best Western Golden Spike Inn and Suites are very professional, our room was clean, and smelled fresh. Only had one problem and that was at the restaurant. I have Celiac Disease and when I ordered a salad without croutons, the server only removed croutons from the salad, and I had a severe reaction to the gluten. I immediate went to both the hotel and restaurant managers and let them know. From the hotel we visited Badlands National Park, Mt. Rushmore National Park, Crazy Horse Memorial, Custer State Park, Black Hills National Forest, and Jewel Cave National Park. The hotel is situated in a magnificent setting, can see bald eagles and ospreys soaring overhead

"Great stop off for the Black Hills"

5
17/06/2016

This is a well presented, comfortable BW. Hill City is a great location for Rushmore & Custer State Park & this hotel suits the area. We were in the main block, near the back. Quiet, good nights' sleep as well as an ample breakfast. Also, near enough to walk to the restaurants in Main Street.

"Fantastic hotel"

5
17/06/2016

This was my first stay at this hotel. The staff was very friendly and professional. They went out of their way to make our stay great. Our suite was very clean and large. The breakfast at this hotel was really good and the breakfast area was really large and very inviting. I would highly recommend this hotel.

"Spent a week there one day"

3
15/06/2016

Stayed 7 nights. Some of this is my fault, if I had read up on things better I would have seen that this was a pet friendly hotel. Well they allow pets. We happened to be next to someone with a dog and yes you can hear the barking and the owner telling the dog to be quiet. Hotel is OK, nothing to rave about. Each room floor plan is however terrible. When you walk into the room the washing area, sink, is right there so you either open the door into or onto your spouse and you potentially expose them for all to see. I never saw a floor plan like this before. Usually the sink tube and toilet are all in the same private room. Not here. Indoor pool not used but looked nice. Jacquzie way to many chemicals. Buffet Breakfast was good however diner there was terrible, from the food to the service.

"Great room for a good price!"

4
15/06/2016

We took a family trip to the black hills and stayed at the black hills luxury suites which is part of the best westerns, just not attached to the main building. The suites had 2 br/1ba, and a kitchen. The room decor was kind of outdated, but for 150/night it was fine since we hardly stayed at the hotel anyways. We were able to cook for ourselves and recieved daily complimentary breakfast. The kitchen was stocked with utensils and dishes. We didn't know it would be stocked and bought disposable. The only thing that could use an upgrade would be the pool and fitness room. The fitness room had 3 treadmills and the pool was kind of small. Overall my family enjoyed our stay.

"Great location to visit area attractions."

4
13/06/2016

This was a good choice for us to stay as it was a central location to visit the area attractions. The main attractions, Mt. Rushmore and Crazy Horse, were only about 15 mins. away. The service and rooms were good, meeting our needs during our stay.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We appreciate you taking time to provide us feedback at our property. We look forward to seeing you and your family again in the future.

"The Best of Best Western"

5
13/06/2016

There is not one bad thing I can say about this hotel. The 2 bedroom suite with kitchenette was spacious and clean. Staff was courteous. Food in the restaurant was very good, as well as the free hot breakfast.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you so much for the kind review. We appreciate all feedback and would love to have you and your family as our guests again. Have an amazing summer.

"Black Hills central location"

5
06/06/2016

We stayed for 7 nights in a suite on the 3rd floor.We really enjoyed our stay and the staff was very nice. Breakfast included really helped-- always some form of eggs, hot/cold cereal, waffles, fruit. The suite was large with two queens, and a living room with tv and sofa/chair, and kitchen area with microwave, small refrigerator, sink. The only slight drawback was the door between the bedroom and living area is two folding doors with slats, so noises carry. Also enjoyed the indoor pool which opened at 7 for early morning swim. The lobby is staffed 24-hours a day for any other needs.

Laura F, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your feedback. We were pleased to hear that you and your family enjoyed one of our spacious suites. We hope you and your family will visit the Black hills area again in the future. Hope you have a wonderful summer.

"Unexpected nice stay"

5
05/06/2016

Hotels are hotels, some god, some not so good. But this one went above and beyond to make your stay great. Very nice room, great pool and hot tub, very good breakfast and a staff that work to make your stay an enjoyable one.

"Best BW in the US"

5
05/06/2016

We have stayed at over 60 BWs in the US and this was the cleanest,had large rooms. and the best breakfast and is centrally located in the Black Hills.We thoroughly enjoyed our stay at BW Golden Spike in Hill City SD

"very nice"

4
02/06/2016

nice place good breakfast family and pet friendly would stay again great staff great location right in the middle of the black hills 7to 10 mile to all outer activites loved the train ride from town great food recomondations from staff nice shops in town

"Good Hotel"

4
02/06/2016

Overall a good experience. Have noted on hotel's questionnaire that there was a pounding sound in our suite from the room above, apparently because the structure is wood. Makes for a less pleasant stay. Otherwise a good hotel; well maintained, clean and attractive. Breakfast was good, dining room nice.

"Deplorable service at the restaurant, dingy rooms but great pools"

2
31/05/2016

We had the worst service we've ever experienced at the restaurant. My family had finished their meals and mine still hadn't come. The waiter brought one water for my three girls, refilled my 'bottomless coffee' once and only 2/3 full, charged us $3.99 for a 'side of broccoli' which turned out to be raw celery and generally displayed a lackluster attitude and ability to serve as a waiter. The indoor and outdoor pools were great, clean and enjoyed by my kids. Rooms were dark and dingy and the floors seemed to be constructed of thin plywood, every step was magnified for the unfortunate people staying below us. Would not stay here again.

"Spacious & pet- friendly"

4
29/05/2016

This hotel is a great pet-friendly option in the Mt Rushmore area. We stayed here when driving across county. Despite getting in very late the friendly staff quickly got us into a room that was spacious and clean. There is a restaurant on site and a coffee kiosk.

"Awesome Stay!!!"

5
28/05/2016

It is a beautiful place to stay in Hill City. All places are near access to the Best Westen Suites. Rooms are very specious, clean, friendly staff and much more. Awesome Service, location and weather in Summer. privacy for family suite is great.

"Nice place to stay!"

4
27/05/2016

This hotel has everything you need if you are staying in Hill City We were here to take the 1880 Steam Train and found this hotel to be quite nice. Good sized rooms, guiet with helpful staff. Their breakfast was ok. The pool area was great-two big pools and one hot tub. Really a nice place to stay.

"Exploring Mt Rushmore and area"

5
25/05/2016

This hotel was in a great location for exploring the sights in the area. Clean, friendly staff. within walking distance of the town and restaurants. We spent 3 days and could really have spent more time as there is so much to see and do.

"Awesome Stay"

5
23/05/2016

Extremely clean room and very comfortable. Great pool, hot tub and excellent breakfast in the morning. Plenty of seating room and plenty of great food and service. A great value with young kids in the morning. Centrally located and a great and friendly staff. I would stay here again in a heart beat. One of the best stays I have had in a hotel in awhile. I have stayed in alot of higher end hotels and this one is right up there where it counts.

"Pet friendly"

4
18/05/2016

We brought our two border collies with us, and we were thrilled that there was a large grassy area to run them. We were able to take them out on the pet friendly patio for breakfast. Breakfast was ho hum; would have liked more fresh fruit. We also left towels on the floor per instructions for fresh ones, only to find no new ones, just the ones we hadn't used. Liked that we could open our window for wonderful fresh SD spring air; didn't like that the window wouldn't lock when we went out. Great location for Mt. Rushmore, Crazy Horse, Mammoth Site & Custer State Park.

Joe W, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for taking time to review our property. We were delighted to hear that you and your dogs enjoyed our pet walking area. I'll will speak with housekeeping on leaving fresh towels everyday for our guests. Maintenance would love to take a look the window in your room. If you could please email me your name and room number we will correct this problem for the next guest. Please email to [email protected] We appreciate your feedback, and hope you will visit us again.

"Outstanding Service and Product"

5
17/05/2016

We have stayed at this Best Western Golden Spike Inn twice. Each time we received outstanding service and a very cleanly room. We used the pool and hot tub. Very clean. The outside of the hotel is very clean. We will definitely stay at this hotel if we are in this area again.

Joe W, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We were thrilled to hear that you had such an enjoyable stay with us. We want to thank you for your feedback, and we would love to have you as a guest again. Have a wonderful summer.

"nice place to stay."

4
15/05/2016

hill city is very central to a load of attractions. we used this city as our base and the best western was perfect for that. hill city is within walking distance of the hotel, its very clean and well run

Joe W, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We appreciate you taking time to review our hotel. We are centrally located for all your Black Hills adventures. If you are in the area again please come back and see us. Thank you and have a great summer

"Good Location & Great Staff"

4
11/05/2016

We were really pleased with our stay here. The location is very convenient to visit Mt. Rushmore, Crazy Horse Memorial, etc. We have a great dinner just done the street, and found our little town quite friendly and convenient.

Joe W, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you so much for taking time to review our facility. We appreciate your feedback. Have a wonderful day, and come back and visit us again.

"Nice Hotel"

4
10/05/2016

Stayed 4 nights in their Suite A room. It was very well kept and clean, and large enough for my big family. The staff was friendly and helpful. The free breakfast is restaurant style - you sit and order from a menu with limited options. The last morning was buffet style which was a nice change of pace. The breakfast hostess Stephanie was a throwback - she is what you imagine if you were at a 50s diner. She doted on my kids, told stories, and was a great source of knowledge for getting to the sights. Wifi has good signal but is sluggish at times. Would have to login in frequently.

Joe W, Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
We want to thank you for taking time to review our hotel. Steph is an amazing asset to our property and is a true delight in the restaurant. We appreciate your feedback and do hope you will visit us again.

"We had a good stay here"

5
06/05/2016

This is an interesting place. The layout and services are a little different from other Best Westerns, but that's not a bad thing. For spending time in the Back Hills, this place makes a great jumping off point. It's located such that most of what you want to see is not too far away. The hotel is clean and well kept. Front desk staff are friendly and helpful. One thing that's really different is breakfast. They make a hot breakfast to-order for you from a short menu. The ladies who run this show are a hoot - you'll love them. Another interesting note - we stayed in room 258, which is located right by the elevator, stairs, and ice maker. This is usually a very bad place to be, but we had total quiet in our room two nights in a row. One last note - the on-site restaurant wasn't open during our early May visit. Don't know when it opens so if it's important, ask when you book. Overall it's a good place. I don't think you'll be disappointed.

"Great Place"

5
03/05/2016

Best to order breakfast, professional and friendly staff, great location, clean rooms, pet friendly. I highly recommend this property. We are very picky when it comes to clean rooms and good locations. We didn't have the best view out our window however this hotel met all our needs.

"Great location!"

5
25/04/2016

What a great location! The room was wonderful - roomy and comfortable. The hot breakfast (free) was pretty good - the lady working in the restaurant, Stephanie, was really great! The night we stayed, there was a fire on a nearby hill (Storm Hill) and we could see it from our room window. The only downside would be that the staff at the hotel didn't seem to know how to get information about whether we should be on alert for evacuation or not and didn't seem very helpful. Also, we had a room with a sofa bed and it was not made up for us and there wasn't even bedding included for it - we had to ask for it and it seemed an inconvenience to the guy working.

"Great experience!"

5
12/04/2016

After spending a lot of time vacationing in the area, had always wanted to stay here. Definitely not disappointed. The staff was very friendly, helpful and welcoming. They greeted my dog with warmth and made her feel as much at home as I was. Accommodations were clean and quiet, which meant oversleeping one morning. Best part was breakfast, they cook to order versus buffet style. Would stay here again!

"Excellent"

5
12/04/2016

It was a great experience and hope to have our guest stay there in June 24, 2017 for our daughter's wedding..I would stay again when I come back to finalize any plans for the wedding too. The pool was great, the food was awesome and the customer service was excellent

"Black Hills Hotel"

5
11/04/2016

I would highly recommend this hotel for anyone staying the Black Hills area. The town of Hill City is delightful and not quite as "touristy" as some of the other small towns. The staff at the hotel was extremely friendly and helpful. We had an excellent room which was clean and roomy. I will definitely stay here again if in the Black Hills area again. There was a free breakfast which was more than adequate. Also has an indoor pool.

"South Dakota trip"

5
09/04/2016

Great place to stay, nice room, great staff, great cost. We couldn't get a BW in Hot Springs and stayed here. So glad we did. Stephanie was great with breakfast and giving us insight where to look for property. Ryan handled a problem that we had one night. Everything was great. Going back again in July.

"Great place to stay"

5
08/04/2016

Went to Mount Rushmore and arrived late in the evening. Most of the motels in the area were closed for the season but was happy to find that this hotel was open. Booked my stay online and was very happy with it. The hotel was very clean and up to date. Staff was very friendly. Was very surprised to find out in the morning that breakfast was served to you and you I didn't have to prepare my on meal. Will stay here again when I return to the area.

"When visiting in April, go for rest, not for dinner"

4
07/04/2016

The hotel was very nice, and clean. Well maintained and cared for. I was concerned about the noise level we would have as we were next door to the pool, but we had no issues. Very impressed at that. This was our first visit to South Dakota and we were not aware how much of it would be closed, even in April. We were however hugely disappointed that even though the website indicated that there was a restaurant on site, and the info in our room said that the restaurant was open until 9 pm, and even signage outside indicating restaurant. Not until we walked in the main door asking where the restaurant was, were we told that it was closed. So disappointing and hard to find food when so many places were closed. Thankful for the close grocery store having cold fried chicken. Great meal for our anniversary. To make up for it, the breakfast buffet was great. The staff running the buffet were delightful and did a great job and went out of their way to make sure you had everything you needed.

"Great place to stay"

5
06/04/2016

Stayed for a marriage retreat held at the hotel. It was a great breakfast and the rooms were comfy. Nice pool area though I never got in. Exercise room was small (elliptical, treadmill and stationary bike) but in good shape. Good location in Hill City right off of HWY 16. If you stay make sure and get dinner at the Alpine inn just a few blocks away.

"Great value for the money "

5
02/04/2016

This was our 4th night on our trip across country. We arrived in Hill City after visiting Mt. Rushmore and had time to go out to dinner. The suite was spacious, quiet, and clean. The bed was comfortable. Breakfast was your typical hot continental and it did it's job. The staff was very friendly and helpful. We'd stay here again.

"NEWLY REMODELED"

5
31/03/2016

Our visit was very impromptu but ended up more than pleasant. The Hotel had only been open a few weeks for the season. So many others were not open yet. They have very nice large clean rooms, a super nice pool area and the breakfast was a huge surprise! Very good.

"great staff"

4
28/03/2016

The hotel was what you would expect of a Best Western, but the staff was excellent. It was the off season so there were not a lot of guests, which made the stay even better. A very good coffee bar (Seattle's Best), and because of the limited number of guests, the staff waited on you at breakfast-so there was not the usual buffet.

"Off season stay"

5
28/03/2016

Our room was clean and the staff was very helpful with extra towels, coffee, soap, etc. Bed and pillows were comfortable. Breakfast was freshly made to order and the servers were very friendly. Good location centrally located between Custer State Park and Mount Rushmore.

"nice but a bit odd"

5
01/12/2015

Nice enough hotel. Staff can be a bit...odd. They lock the door from the hotel into the lobby after a certain time as an example. Breakfast is in the restaurant in the morning. Parking is out front. Some rooms are inside and some outside facing. They have the oddest gift shop area selling purses and designer clothes. Seemed a bit strange to me. On the other hand everyone was nice and the place clean and I got a good nights rest. Stayed for a day to tour the area and cannot complain about anything. Hotel is nicely situated to hit all of the surrounding area and made the center of an activity circle for us. Rather nice. A good hotel in a good location

"Workshop with stay at Golden Spike"

5
26/11/2015

We really enjoyed our stay and were able to take some time to enjoy the amenities during the workshop including the exercise room (older equipment), pool and hot tub. The suits are spacious, clean and quiet. It is a lovely setting near Mount Rushmore.

"Great Place to Stay!!"

5
04/11/2015

The staff on duty have to work all positions: front desk, gift shop, dessert stand, and restaurant. The same guy who checked us in, served us dinner in the restaurant, and then later made our dessert at the dessert stand. The restaurant is very affordable and the food is quite tasty! In fact we ate here every night during our stay! They offer free breakfast but if you wanted other options you can order breakfast items from their restaurant for a nominal fee. The room was spacious and clean. Our king size bed was very comfortable and had more than enough pillows. The chair in the room is quite awkward though. Too big to sit comfortably in yet too small to cuddle up on. It has a slide out foot rest, but the back doesn't recline so the positioning is just off. The hotel is in an awesome location. It is nearby to all of the attractions such as Mount Rushmore and Custer State Park and it is just a short drive to Rapid City. It also has a large supermarket right next door! I would definitely stay here again the next time I'm in the area!

"Great Location"

4
01/11/2015

We had traveled over 2K miles to see Crazy Horse Memorial and were told to stay in Hill City instead of Sioux Falls and were so glad we did....It was mid Oct and we found many business closed for the winter, including the dining room at the motel but here was a historical restaurant and bar right next door within walking distance that we ate at. The Motel did individual HOT breakfasts , cooked to order that were great, the staff very friendly, especially the gentleman at the front desk. Highly recommend to anyone. It is within 10 minutes of the Crazy Horse and only about 20 minutes for Mt.Rushmore-PERFECT LOCATION.

"Great Location"

5
30/10/2015

excellent location for seeing Mount Rushmore, Custer National park, Crazy Horse and the Black hills. We had the 2 room suite with a fireplace and the room was wonderful. Friendly staff. Free breakfast. The only issue with our stay was that everything in town closes at 8PM so if you need to eat after that you will not have hot food. This is no reflection on the Hotel.. The pool is amazing. We had 2 granddaughters with us and they loved the pool. Highly recommend this hotel.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you very much for your review of the Best Western Golden Spike in Hill City, SD. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future.

"Would stay again"

5
28/10/2015

We thought this motel was excellent. We got a room with a king size bed and it was a nice room. No noise from other rooms. The breakfast was wonderful best we have ever had at a motel. Staff was very accommodating.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you very much for your review of the Best Western Golden Spike in Hill City, SD. We are happy to hear that you enjoyed your time in the "Heart of the Hills." We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future.

"South Dakota"

5
27/10/2015

we had a very enjoyable time and especially enjoyed the pleasant staff every where we went. The Breakfast at the Golden Spike in Hill City,was exceptional and the wait staff was very helpful and to think it was included with the price of the Motel. Really glad to be centrally located so we didn.t have to pack up every morning.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you very much for your review of the Best Western Golden Spike in Hill City, SD. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future.

"Clean and friendly"

5
26/10/2015

The room and the loby were very clean and the staff was pleasant and helpful. It is off season and the restaurant let you order breakfast instead of having a buffet. We would definately stay there again. What a great suprise.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you very much for your review of the Best Western Golden Spike in Hill City, SD. We appreciate your feedback and are happy to hear you enjoyed your stay. we pride ourselves on our wonderful staff and are happy to hear that you enjoyed them. We hope to see you again in the future.

"Much needed R&R"

5
24/10/2015

This hotel is great. Room was very clean and spacious. Pet friendly! Front desk staff is very helpful and friendly. There is a complementary breakfast that is out of this world. They give you a menu and you are waited on. No trying to handle plate and dodge people. Very relaxing breakfast before getting on the road.

"Great place, Great people!"

4
23/10/2015

We stayed here for four nights while we rode the entire Mickelson Trail over three days. This hotel was excellent. Rooms were spacious and clean, and the breakfasts were nicer than most hotel breakfasts, both in food and place to eat. This hotel did little things well, like the car & bike cleaning station with water, rags, etc. The location was great for getting into town, and it was quite close to the Mickelson trail, too. The only problem we had was with the wi-fi. It was really slow and cumbersome to use. Probably the slowest we've ever encountered in a hotel. Aside from the wi-fi, thought, this place was great for our purposes!

"Excellent Facility"

5
22/10/2015

This facility was in a great location with a high quality facility and staff. It was centrally located for our vacation in the Black Hills, had all the amenities we desired and was a reasonably good value compared against other options in the area. We would definitely stay there again and would recommend this facility to anyone.

"Close to the monuments"

4
21/10/2015

2 queens close to the office and restraint this pet friendly hotel is 8 miles to crazy horse and 8 miles to Mount Rushmore and Custer state park close by it is the ideal location to visit the Black Hills of South Dakota several wineries and a local brewery near by make it a comfortable location. we got upgraded to a suite at no cost to us made for a very enjoyable visit.

"Black Hills Vacation"

5
21/10/2015

The Hotel and staff are excellent. Breakfast menu was one of the best our family has ever had. Rooms are clean and if you're traveling with pets this is the place, they have a very nice pet area and in the early morning you may see a deer or two roaming the property.

"Great location. Clean hotel."

4
19/10/2015

We stayed 3 nights. The staff were professional and the hotel was very clean. The beds were comfortable. Breakfast was a nice bonus as we couldn't wait to eat first thing and then get out to visit all of the sites. Gorgeous area and a perfect central location for visiting all of the attractions.

"Loved the family suite!"

4
19/10/2015

We have eight people in our family, and it is rare that we are able to find a hotel room to accommodate all of us. I loved the big family suite that was available, and that was the main reason we decided to stay there. We were happy with the cleanliness of the room, and we were happy with the complimentary breakfast each morning. The staff was friendly and helpful.

"Always the best"

5
18/10/2015

I've stayed at this facility many times and I'm always very satisfied with the room, the restaurant, and the customer care that the staff displays. It's in the heart of the Black Hills and close to many attractions, yet the town of Hill City has that small town feel to it.

"Very good quality and value for money"

4
18/10/2015

We stayed 4 nights at this hotel and were impressed by quality, cleanliness and especially the friendliness of the personnel. The location is ideal to visit all major attractions in the neighbourhood; two suggestions however: a bit more variety for bfst for people who stay more than 1 night and the option for different sizes of pillows as they are the same in all Best Westerns.Highly recommended.

"Clean & Cozy"

5
14/10/2015

We enjoyed our stay because of the professional staff, clean room & on site resteraunt. The value for the rate charged was very good. We would stay here again & will suggest them to our friends. The cheesecake was excellent !

"Off Season Delight!"

5
12/10/2015

While visiting the Black Hills / Rushmore in mid-October, we found this to be perfect for us. The kids loved the pool and the suites had lots of room for our large family. The breakfast was very good with plenty of seating. Rooms and hotel was very clean, comfortable, and pleasant. I would stay again.

"Nice room!"

4
11/10/2015

Quick and helpful check in. I needed a little help to connect to wifi and Dennis at the front desk was very helpful. They have a very nice complimentary breakfast . . The pool and hot tub were also very nice. We would stay here again!

"Great staff, clean, comfortable rooms."

5
07/10/2015

Four ladies on a road trip wanted nice clean, affordable accommodations near monuments and events near Hill City. We were very pleased with the staff at check in that worked "creatively" to get us two connecting rooms. The set up was perfect since it allowed us free access between the rooms for visiting in the evening after we enjoyed the events and sight seeing in Custer State Park. The internet was free and relatively fast. The rooms were big and clean with comfy beds. The complementary free breakfast in a clean dining area was a definite plus. Good coffee, yummy hot oatmeal, eggs, waffles, etc. breakfast menu items with a friendly waitstaff. We would definitely stay here in again when we return to Hill City.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your recent review of the Best Western Golden Spike in Hill City, SD. We appreciate your feedback and are happy to hear that you enjoyed your stay. We hope to see you in the future and wish you safe travels.

"Great price, great location, extremely nice people."

5
06/10/2015

For under $100 a night, we stayed a few miles from Mount Rushmore. The grounds are beautiful, the room was spacious clean, and updated, and the people are extremely nice. They have a cafe (although we did not eat there), and an espresso bar. Easy access, clean, comfortable, and 15 mins from the National Park. I don't think you could beat this place in terms of total package.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you very much for your recent review of the Best Western Golden Spike in Hill City, SD. We appreciate your feedback and are happy to hear you enjoyed your stay. Thank you for taking your time out of your day to let us know how we are doing. We hope to see you again in the future.

"2 night stay"

5
06/10/2015

Very nice hotel. The room was big and very clean. The only problem we encountered was at check in were the employee wasn't very polite and seemed like he didn't really want to be doing this type of work. Other wise everything went just fine.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you very much for your recent review of the Best Western Golden Spike in Hill City, SD. We appreciate your feedback and are happy to hear that you enjoyed your stay. We hope to see you again in the future.

"Best Best Westerm"

5
06/10/2015

The Golden Spike Inn and Suites was a great Hotel to stay in. It was Clean and the staff were very Friendly. We had a family reunion there and they worked with us to get rooms together and made it very pleasant. We will no doubt stay here again when in the area.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you very much for your recent review of the Best Western Golden Spike in Hill City, SD. We appreciate your feedback and thank you for taking time out of your day to let us know how we are doing. We hope to see you again in the future.

"Terrible air conditioning"

2
05/10/2015

The hotel was clean but the air conditioning was awful. The fan was so loud we had to choose between watching TV or having the air conditioning on. It was very difficult to adjust the temperature - it was either freezing or hot. We did contact the front desk and someone came up to the room but gave up after 20 minutes of trying to adjust the unit. He couldn't change our room because the hotel was completely booked. After trying to get the manager to call us back we finally reached him the day after we checked out. He basically told us that there was nothing he could do and we should have reported it earlier. I explained we were out sightseeing all day - he was totally unresponsive. We won't stay there again - and will think twice about staying in any Best Westerns. Also it is located at the end of town so unless you want to eat in their restaurant you will need to drive into town. I think Best Western is becoming a budget hotel.

Joe W, General Manager at BEST WESTERN Golden Spike Inn & Suites, responded to this review
Thank you for your recent review of the Best Western Golden Spike in Hill City. We appreciate your feedback and will use it to improve our property. Thanks again for letting us know how we are doing and we wish you safe travels.