The Vault Hotel, WorldHotels Crafted, Helsingborg

The hotel is not your usual type with very different styling. But the rooms are great and the staff ever so helpful and nothing was too much trouble. They were very friendly and didn't expect us to speak Swedish (which was just as well). It was clean. Breakfast was excellent. Free coffee and biscuits/croissants available in the bar/reception throughout the day. It has a great, really old lift! The only downside was on Friday and Saturday night, they had a DJ and it was noisy, but as our room was out of the way we didn't notice. So if you want quiet ask for a room out the back. Note: there were no drawers in rooms and minimal hanging space.

Have stayed here several times. Always good, but this time everything was excellent! The entire staff is professional and personal in a very positive way! The breakfast is really good, great variety, very tasty, nicely presented and the attention to detail and cleanliness is high. The design and ambience is a fab mix of cool, cosy and a bit quirky. The location is perfect. The big bar around the reception is a go to place, also for non-hotel-guests, especially on weekends. Big city feel in a positive way…

Pictures have their say. Friendly staff all the way from check in to check out. Delicious food and cocktails. Music and smiles everywhere. Top clean and awesome room. Comfy bed, desk, chairs. Awesome view with the cozy balcony.

It was a long time ago I was traveling somewhere. But this time it was a road trip down to Helsingborg, and my family booked hotel and we ended up at The Vault Hotel. Normally stay at a different hotel chain due do my membership, however my dad booked by Booking. But I cannot complain, because WAOW I'm so happy I tried this hotel, the staff in all department where amazing. The room design = so beautiful Reception staff = super service minded Bar = fantastic delivers drinks, and one that was very service minded who made a new non-alcoholic drink for my nephew every time, with a lot of fruit Restaurant/breakfast staff = super service minded and also very helpful when it came to my nephews wired food likings. Housekeeping - spotless I have one small disliking, however I think it has to do with Covid. But the bar staff and reception was the same, which in hectic periods will punish the service either in FO or F&B. I hope to come back soon again. Thank you

This hotel has an fantastic ambience that is a little bit crazy but totally cosy, the staff is very friendly and helpful at any time and the location is perfect as starting point for sightseeing, the Bar area is so inviting

If you are in Helsingborg to party all night and not sleep at all then this hotel is perfect for you. The hotel is situated on top of a bar and close to several discos playing loud music all night. For the rest of us who DO wish to sleep: Book another hotel! We were kept awake all night by loud music and people yelling to each other on the street. We will definitely not return to this hotel.

Nice, well furnished hotel in central Helsingborg. Unfortunately, they do not seem to be on top of the cleaning of rooms - fresh bathroom but bedroom dusty with stained carpet. Advertised on hotels.com that the hotel has parking but they do not.

, Owner at The Vault Hotel, responded to this review
Dear SD-TMD, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your overall stay with us. We always take time to listen to constructive comments, so that we can constantly improve our services. A warm welcome back! Feel Good, Annelie

Having a good vibe and feeling inside the room. There was no chance to sleep before 3:15am due to the highend noise inside the streets (Room 216). Breakfast were excellent and the staff also were doing a great job. We enjoyed the short trip and hope to visit Sweden soon.

, Owner at The Vault Hotel, responded to this review
Dear Kev90901412, Thank you for taking the time to rate our hotel and give us feedback. It pleases us very much that you were satisfied with your stay. We look forward to welcoming you as our guest again! Feel Good, Annelie

Great place in the middle of the city. Our room was super small. I wish we could have rented bikes or that the personal could have given a little better advice about where to get coffee or what to do. With hotel stays there is lots of opportunity to give the guest a little extra inside tips to the city. Our room smells like we lived above a restaurant that fried a lot of food. We called reception once and waited 10 minutes on hold and then the phone just hung up on us!

Rare enough to find a hotel in which you would want to live immediately. The design of this hotel, located in a former bank building, targets my taste 100%. I found some decoration which I also enjoy in my own house. The moment you enter the hotel makes you feel.....wow. Nice lobby, reception, bar, lounge areas. Using this old elevator is certainly nothing for people with claustrophobia but worth trying! Through calm and quiet corridors you get to your room which embraces you instantly. Thanks to friendly service and good wine I spent some hours in the lobby lounge rest area and could totally relax. Super bathroom super bed nothing you will miss.

, Owner at The Vault Hotel, responded to this review
Dear stormingbrain, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie