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The Vault Hotel, WorldHotels Crafted

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Stortorget 20, Helsingborg, 25223 Suède
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PHONE : +46 42371800
4.5 / 5
594 Reviews Tripadvisor
REVENIR_AU_DEBUT

Hotel advantages

Lounge bar
24/7 reception
Elevator
Complimentary breakfast
Free Wifi
Multilingual staff
Restaurant on site
The strong points

Description

The Vault Hotel, WorldHotels Crafted is anything but ordinary. Housed in a former bank building, the hotel blends historic grandeur with contemporary style. Its banking heritage is reflected in the impressive ceilings of the bar and restaurant, the distinctive reception area, and elegant gold accents throughout the property. Rooms with 19th-Century Character The hotel’s inviting rooms feature thoughtfully curated interiors that combine historic details with modern design. Rich wood paneling, gold accents, velvet fabrics, artwork, and floral patterns create a unique atmosphere. Every room includes a spacious bathroom stocked with premium skincare products from the hotel’s own collection. Trattoria, Sauna, and Fitness Center The hotel’s restaurant, Venti, serves classic Italian cuisine in a warm and welcoming setting. Adjacent to the restaurant is Atrium, the hotel’s stylish bar, where guests can enjoy both classic and creative cocktails as well as alcohol-free mocktails. For relaxation, the hotel offers a wellness area featuring both dry and steam saunas, along with comfortable lounge seating. Guests looking to stay active can visit the hotel’s fitness center. Experience Helsingborg Helsingborg offers a wealth of attractions and cultural experiences. One highlight is Sofiero Palace, where visitors can explore the beautiful grounds and learn about the estate’s royal history through guided tours. In Helsingborg’s North Harbor, guests can visit Dunkers Culture House, designed by the same architect who created the Sydney Opera House. This vibrant cultural center hosts exhibitions on local history and culture, as well as art, dance, music, and theater performances throughout the year.

Customer reviews

Travellers choice
Tripadvisor
4.5
based on 594 guest reviews
Excellent
428
Very Good
97
Average
27
Poor
24
Terrible
18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Outstanding all around"
Allan-Den, 09 Août 2026

High standard and excellent service. All staff was very helpful, kind and service minded. Bar area is very nice with cozy seating, good drinks and beer. Dinner was perfectly cooked and served with a smile from the great waitress. Breakfast was also very very good. Everything was presented nicely in the buffet with great variety. Everything was very tasty and well prepared. The Classic Vault Rooms were very nice, beautifully decorated, good sized with a small but nice bathroom. We stayed for one night and were very impressed by everything in his hotel. I strongly recommend this hotel if you are going to Helsingborg. Tip: if arriving by car check when/if parkering area closes for the night and open in the morning, if you need your car. Pricing can be different for parking, the closest one recommended by the hotel is quite expensive.

Owner Response, 09 Août 2026

Hej Allan-Den; Tack så mycket för din underbara recension! 🌟 Vi är så glada att höra att du hade en fantastisk upplevelse under din fritidsresa med oss. Dina snälla ord om vår personals hjälpsamhet och kvaliteten på vår mat och dryck värmer verkligen våra hjärtan. Vi kommer definitivt att framföra dina komplimanger till vårt team, särskilt den fantastiska servitrisen som tog hand om dig. Vi uppskattar din feedback om parkeringsmöjligheterna och vi kommer att använda den för att förbättra gästupplevelsen i framtiden. Tack för att du rekommenderar The Vault Hotel till andra som besöker Helsingborg. Vi hoppas få välkomna dig tillbaka snart! 😊 Med Skånska Hälsningar, Annelie Hotelldirektör

"Very relaxing"
Paul W, 28 Février 2026

Feels like slipping back to the 1930 s in the bar, great location, nice staff and just a vey nice hotel in a great locayion. Would recormend. Great breakfast and reasonle prices.

Owner Response, 28 Février 2026

Thank you soo much! We hope to welcome you back in the near future. Kind regards Gabriella

"Really good"
thomasj858, 27 Janvier 2026

Really nice hotel in heart of Helsingborg. The interior is beautiful both reception/bar and the room. Breakfast good and well-assorted but not a lot of seats, so during peak-hours there will not be enough seats. Considering the overall feel and the low price we paid equals top rating!

"Everything at The Vault Hotel just WOW'ed us!"
KenMS72, 16 Novembre 2025

Location was perfect...right in the city center! The hotel was unique (something we were looking for), being in an old bank. Everything about the place and room we stayed in (Junior Suite) really wow'ed us! We had a before dinner drink in the lobby bar and ate in the restaurant. The food was amazing! In the morning we had the free breakfast which was just as good and plentiful in the selection of choices. We were upset we only stayed 1 night, but if/when we go back to that area, we would definitly stay at The Vault Hotel again!!!

Owner Response, 16 Novembre 2025

Hi Ken MS72, Thank you so much for the kind words! I hope to have the pleasure of welcoming you back to us at The Vault Hotel in the future! Kind regards Gabriella

"My all-time favourite hotel..."
stormingbrain, 20 Octobre 2025

Never been disappointed. I am always excited when I travel to Scandinavia and have the opportunity to stay at The Vault.

Owner Response, 20 Octobre 2025

Hi Stormingbrain, Thank you so much for the kind words. We really appreciate it and we hope to have the pleasure of welcoming you back to us in the near future. Kind regards Gabriella Front desk Manager

"As distinctive as it is convenient"
thatwriter, 27 Mai 2025

An easy walk, even with luggage, from the rail/ferry terminal, The Vault offers a comfortable stay with a distinctive and entertaining personality. From the charmingly quirky room decor and vintage elevator (there's also a modern one), to the relaxing lobby and dining areas, everything adds up to a memorable and relaxing experience. We especially appreciated the friendly staff and impressive breakfast buffet, as well as the restaurant's dinner menu. With a location in the heart of town, and the scenic steps leading to the medieval Kärnan castle tower just outside, The Vault makes our visits to Helsingborg convenient and even more fun.

"Perfect location, wonderful hotel"
BasildonShrew, 14 Mai 2025

When we arrived the walk up towards the hotel is stunning. The hotel lived up to the setting. The reception staff could not have been more helpful and welcoming.

"MY FAVOURITE PLACE TO BE"
stormingbrain, 23 Octobre 2024

I just love this hotel. From the very first moment, when I approach the building, to when I open the front door and see this wonderful lobby, to when the staff welcomes me, to when I enter this awesome old elevator that takes me to the cosy floors, to the room numbers and finally the nicely decorated room with a perfect bed. Sleep very well and start the day with some unique breakfast. The bad part of this hotel is when you have to leave. I would love to live there !!!

Owner Response, 23 Octobre 2024

Dear stormingbrain, Thank you for taking the time to rate our hotel and give us feedback. It pleases us very much that you were satisfied with your stay. We look forward to welcoming you as our guest again! Best Regards, Annelie Hotel Manager

"Good but noisy room"
935martinem, 07 Août 2024

The global experience at The Vault was good (location, breakfast, room size/decoration, service) BUT you definitely need to REQUEST a QUIET room if you want to sleep well. We had the 217 room which was just above a night bar. The level of music was very high until 3 AM : impossible to sleep in these conditions.

"Perfect location for a quaint hotel in the center of Helsingborg"
tcardo628557, 26 Juillet 2024

Loved our stay at the Vault hotel. The room decoration is very unique and colourful. The breakfast buffet has an excellent selection.

Owner Response, 26 Juillet 2024

Dear tcardo628557, Thank you for taking the time to rate our hotel and give us feedback. It pleases us very much that you were satisfied with your stay. We look forward to welcoming you as our guest again! Best Regards, Annelie Hotel Manager

"Noisy and lack of service"
achaud464095, 01 Juin 2024

I was given a room on the 1st floor right above a night club with windows having no sound proofings, so it was as I was staying inside the nightclub. Night club closed at 3pm. Asked the receptionist to change the room but not possible despite having several other rooms available. I asked for later check-out but couldn't accommodate there either and the behaviour wasn't nice either. Not service-minded at all.

"Excellent decor and location"
mmcewe680646, 29 Mai 2024

Rooms clean with decorative quality. Breakfast fantastic, staff helpful, central location. Historic building with lots of character.

Owner Response, 29 Mai 2024

Dear mmcewe680646, Thank you for taking the time to rate our hotel and give us feedback. It pleases us very much that you were satisfied with your stay. We look forward to welcoming you as our guest again! Best Regards, Annelie Hotel Manager

"Thr right option to stay at Helsinborg."
acastilloacm, 19 Mai 2024

It's in the center of Helsingborg, next to the castle and just 5 minutes from the train station, so the location is unbeatable. The decor is spectacular. When you arrive, ask if they can upgrade your room; they usually do if the hotel isn't too full. The breakfast is well worth it, and the gym is very well equipped.

"Beautiful decorated hotel and very kind service and good food"
benteo478, 10 Mai 2024

The Vault Hotel is very close to the station and the center of the town. We were received by a very kind woman in the reception . She gave us a room with a balcony and the hotel was beautifully decorated in the hall and also the room. The elevator was old and very well kept. We had cold beers in the bar and enjoyed our stay and the most fantastic breakfast with so delicious food and coffee. Next day as we left, we forgot a locker to our bikes on the place in the back of the hotel . As we noticed that we had left it in Helsingborg, we called the kind lady at the reception, and she went out and found it and kept it for us. No problems at all. Only kindness and a very pleasant stay in beautiful surroundings in the best hotel.

Owner Response, 10 Mai 2024

Hej Benteo78, Vi kan inte annat än tacka dig så ödmjukast för dina fina ord och för att du kom och bodde hos oss på The Vault Hotel. Vi älskar service och blir extra glad över att du har känt dig så väl bemött hos oss. Ser fram emot att få välkomna dig igen hemma hos oss på The Vault Hotel. Önskar dig en fin kväll! Med Skånska Hälsningar, Annelie Hotelldirektör

"Unique and elegantly decorated for a hotel which was once a bank. The personnel were also friendly and welcoming"
jtee94, 09 Mai 2024

The hotel is centrally located just under 10min walking distance from the ferry port. The breakfast buffet was also good and with an okay variety of food with lactose- and gluten free alternatives

Owner Response, 09 Mai 2024

Hej jtee94, Vi kan inte annat än tacka dig så ödmjukast för dina fina ord och för att du kom och bodde hos oss på The Vault Hotel. Vi älskar service och blir extra glad över att du har känt dig så väl bemött hos oss. Ser fram emot att få välkomna dig igen hemma hos oss på The Vault Hotel. Önskar dig en fin kväll! Med Skånska Hälsningar, Annelie Hotelldirektör

"Unique hotel offering great value!"
Brian P, 27 Mars 2024

An old converted bank, the lobby and rooms are quaint, the price value is great and the staff very friendly. It is an easy walk to shopping and restaurants as well as the ferry. We highly recommend this when visiting Helsingborg!

Owner Response, 27 Mars 2024

Hej Brian P, Vi kan inte annat än tacka dig så ödmjukast för dina fina ord och för att du kom och bodde hos oss på The Vault Hotel. Vi älskar service och blir extra glad över att du har känt dig så väl bemött hos oss. Ser fram emot att få välkomna dig igen hemma hos oss på The Vault Hotel. Önskar dig en fin kväll! Med Skånska Hälsningar, Annelie Hotelldirektör

"Elegant comfort"
Steven S, 23 Février 2024

Elegant comfort and delicious breakfast buffet. This is classic hotel with flair and attention to detail. Very helpful staff and super location. Our junior suite had a fantastic view and all the amenities. Highly recommend staying in this hotel.

Owner Response, 23 Février 2024

Hej NygiftaförLivet, Vi kan inte annat än tacka dig så ödmjukast för dina fina ord och för att du kom och bodde hos oss på The Vault Hotel. Vi älskar service och blir extra glad över att du har känt dig så väl bemött hos oss. Ser fram emot att få välkomna dig igen hemma hos oss på The Vault Hotel. Önskar dig en fin kväll! Med Skånska Hälsningar, Annelie Hotelldirektör

"Great hotel, perfect location"
Christian G, 02 Janvier 2024

We did a night in Helsingborg with family, it was the perfect hotel with great service and location. It was easy to access and we received great service. We enjoyed our dinner in the Vinpublik, even if the food is simple it is great quality, and they have a great winelist.

Owner Response, 02 Janvier 2024

Hej Christian G, Stort tack för att du tog dig tid att ge oss återkoppling på din vistelse hos oss på The Vault Hotel. Vi älskar service och blir extra glad över att du har känt dig så väl bemött hos oss. Ser fram emot att få välkomna dig igen hemma hos oss på The Vault Hotel. Önskar dig en fin kväll! Med Skånska Hälsningar, Annelie Hotelldirektör

"A perfect place to stay for an enjoyable weekend break, in the heart of the restaurant & bar scene."
Ricky S, 15 Novembre 2023

My room (or vault as they call it) was beautiful and immaculate. The venue is an old bank and it looks stunning and they way it has been designed is very cool and quirky, with a trendy cocktail bar which doubles as the reception too. The staff were all extremely friendly, smiley and helpful. The breakfast was great too, I only wish I had more time to enjoy it! The decor is lovely and quite flamboyant but in a good way. Even the stairwell and the corridors in the hotel had a lovely smell! I would highly recommend this hotel, especially for couples exploring Helsingborg.

Owner Response, 15 Novembre 2023

Dear Ricky S, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"New favorite hotel!"
Shofsan, 15 Novembre 2023

My husband and I stayed for two nights to celebrate my birthday. The first night we enjoyed a package that included a welcome drink, 3 items each of their menu add well as half a bottle of wine each. From check in to check out, the staff were super friendly and attentive. The bartender, who also was in the restaurant remembered what package w we had and assisted us. I loved the design and details throughout the hotel. Pictures, fun little things everywhere both in the room as well as by the bar and restaurant. Breakfast was delicious, but a bit crowded on the Saturday. There's also a gym as well as sauna.

Owner Response, 15 Novembre 2023

Dear Shofsan, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"My All-Time-Favourite"
oliver_calf269, 25 Octobre 2023

Best Hotel I have been to. And I have been to Schlosshotel Bensberg. I love the atmosphere, the design, the lobby, the breakfast, the rooms....just everything. And it is located in the very beautiful centre of Helsingborg.

Owner Response, 25 Octobre 2023

Dear oliver_calf269, Thank you for taking the time to rate our hotel and give us feedback. It pleases us very much that you were satisfied with your stay. We look forward to welcoming you as our guest again! Best Regards, Annelie Hotel Manager

"Lovely hotel in an excellent location"
TravellerKate8, 10 Septembre 2023

This beautifully-renovated hotel is located in a former bank building in the center of Helsingborg's entertainment and shopping district. Our room was lovely and our check-in experience was excellent. Breakfast was very good too, with a good selection of local specialities (cheese from the region, Swedish pancakes) as well as international standards such as scrambled eggs plus good flaky croissants. We look forward to a return visit. One tip for travelers: if you're noise sensitive, you may want to ask for a room that doesn't face the street, particularly during the warm summer months. There are several pubs and wine bars nearby, including one attached to the hotel, and the party can continue late into the evening on weekends.

Owner Response, 10 Septembre 2023

Dear TravellerKate88, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Nice days in Helsingborg"
aschro558656, 15 Août 2023

Very friendly staff and fantastic breakfast , comfortable rooms and beds, friendly service, near by the city and ferries to Denmark, shops and restaurants near by, very good cleaning service, nice old building

Owner Response, 15 Août 2023

Dear aschro558656, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"THEEE best hotel in Helsingborg"
Car B, 30 Juillet 2023

Thanks to Clarion Sea U, who failed in their booking of our room and then were VERY rude and did not do anything to rectify their mistake, we started looking for another hotel and found this gem. Amazing hotel and one of the best we have ever stayed at. Amazing, friendly service, great atmosphere, great location, great bar. Can't think of anything that could improve this hotel. My best recommendations! And thanks again Clarion Sea U, for screwing up that led us to this hotel MUCH, MUCH better!!!!!

Owner Response, 30 Juillet 2023

Dear Car B, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Best hotel experience ever"
anitabenedickte, 29 Juillet 2023

I arrived late in the night, and this hotel kindly took me in as I was completely lost without reservation due to a booking error. The booking mistake in another hotel was my best mistake ever. Otherwise I wouldn't have had the chance to stay at The Vault . This hotel is a hidden jewel, and everything from the service to the rooms are amazing. Love, love, love the decor, the soaps and the wonderful bed. The person working in the reception was the kindest soul, and the breakfast was wonderful. I will for sure be back, and praise this hotel to everyone I know. My best hotel experience to date.

Owner Response, 29 Juillet 2023

Dear anitabenedickte, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Lovely place. Has the air of a family run hotel."
David G, 25 Juillet 2023

Lovely place. Has the air of a family run hotel (though it isn't I believe). Clean, comfortable, efficient, nice staff and nice rooms. Lovely old cylindrical lift from the time this was a banking building. It is well situated in the town, 5 minutes from the railway and ferry.

Owner Response, 25 Juillet 2023

Dear djagoldsmith, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Bonne adresse!"
Bettina2301, 03 Mai 2023

It was our first stay at the Vault, and it won't be the last one. We really had a great time. The hotel is well located. The superior room was nice, beautiful, quiet, confortable... The breakfast was excellent nice

Owner Response, 03 Mai 2023

Dear Bettina2301, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Perfect Stay"
erikaanne, 16 Octobre 2022

Absolutely wonderful hotel. Perfect location, amazing staff, and comfortable rooms. We slept so well here. The bar is fantastic and the bartender, Love, was absolutely the best. The breakfast? I don't think it could be beat. It had something for everyone. I loved the ginger shots!

"Amazing place - unforgettable"
pjawor816547, 19 Septembre 2022

Booked this hotel on short notice as a birthday surprise for my girlfriend. It was the best hotel stay we've had in a long while. The hotel is stylish, full of charm, elegance and has a warm atmosphere, as well as a fantastic restaurant and bar. The breakfast buffet is absolutely lovely. We will be coming back again.

Owner Response, 19 Septembre 2022

Dear pjawor816547, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". Lovely that you like our breakfastbuffé. We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Fantastic hotel in the heart of Helsingborg"
KarinLog, 17 Septembre 2022

Fantastic hotel in the heart of Helsingborg. From the moment you enter The Vault you're surrounded by a wonderful atmosphere. Everything and every design is thought through down to the last detail. The staff was very friendly. Unfortunately, the restaurant was closed when we visited.

Owner Response, 17 Septembre 2022

Dear KarinLog, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"A super hotel in the heart of Helsingborg"
WhoseBro, 24 Août 2022

We have a great 1 night stay here on our way down the West Coast. A superbly decorated hotel with incredibly friendly staff. We had a good set of cocktails at the bar - a super setting The room was fab - an upgrade always goes down well! Highly recommended

Owner Response, 24 Août 2022

Dear WhoseBro, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Nice for singles as well"
nhanse375977, 07 Août 2022

Nice place and nice people. Took me serious as a single traveler witch can be quite rare. Room was really nice even though it was a single room. Interior design is beautiful. Bar as well. Highly recommended!

Owner Response, 07 Août 2022

Dear nhanse375977, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Great hotel in Helsingborg"
Pogliaghi, 01 Août 2022

Had a very nice stay at The Vault Hotel in Helsingborg. It can not be in a more central place. Walking distance to the sea, shopping and restaurants. Take a run or walk along the sea. The hotel have nice decor, and is a former bank. Friendly staff and a very nice breakfast

Owner Response, 01 Août 2022

Dear Pogliaghi, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Amazing place to stay"
Natalie G, 12 Juin 2022

We had the most wonderful night at The Vault. Our room was beautiful, the staff were so friendly and helpful and the building is amazing. The old elevator was fantastic. The bar was just right for a pre dinner drink and the breakfast was delicious and again served in beautiful surroundings. We can not wait to visit again.

Owner Response, 12 Juin 2022

Dear Natalie G, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"An Excellent Hotel with Quirky Character"
DrewDenmead, 04 Mai 2022

The hotel is not your usual type with very different styling. But the rooms are great and the staff ever so helpful and nothing was too much trouble. They were very friendly and didn't expect us to speak Swedish (which was just as well). It was clean. Breakfast was excellent. Free coffee and biscuits/croissants available in the bar/reception throughout the day. It has a great, really old lift! The only downside was on Friday and Saturday night, they had a DJ and it was noisy, but as our room was out of the way we didn't notice. So if you want quiet ask for a room out the back. Note: there were no drawers in rooms and minimal hanging space.

Owner Response, 04 Mai 2022

Dear DrewDenmead, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Cool and cosy! Excellent staff! Great location!"
judithulrika, 15 Avril 2022

Have stayed here several times. Always good, but this time everything was excellent! The entire staff is professional and personal in a very positive way! The breakfast is really good, great variety, very tasty, nicely presented and the attention to detail and cleanliness is high. The design and ambience is a fab mix of cool, cosy and a bit quirky. The location is perfect. The big bar around the reception is a go to place, also for non-hotel-guests, especially on weekends. Big city feel in a positive way…

Owner Response, 15 Avril 2022

Dear judithulrika, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie

"Absolutely beautiful atmosphere"
sahar1973, 14 Avril 2022

Pictures have their say. Friendly staff all the way from check in to check out. Delicious food and cocktails. Music and smiles everywhere. Top clean and awesome room. Comfy bed, desk, chairs. Awesome view with the cozy balcony.

Owner Response, 14 Avril 2022

Dear sahar1973, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"You will not be disappointed because I wasn't"
Wasse87, 11 Mars 2022

It was a long time ago I was traveling somewhere. But this time it was a road trip down to Helsingborg, and my family booked hotel and we ended up at The Vault Hotel. Normally stay at a different hotel chain due do my membership, however my dad booked by Booking. But I cannot complain, because WAOW I'm so happy I tried this hotel, the staff in all department where amazing. The room design = so beautiful Reception staff = super service minded Bar = fantastic delivers drinks, and one that was very service minded who made a new non-alcoholic drink for my nephew every time, with a lot of fruit Restaurant/breakfast staff = super service minded and also very helpful when it came to my nephews wired food likings. Housekeeping - spotless I have one small disliking, however I think it has to do with Covid. But the bar staff and reception was the same, which in hectic periods will punish the service either in FO or F&B. I hope to come back soon again. Thank you

Owner Response, 11 Mars 2022

Dear Wasse87, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie Hotel Manager

"Fantastic house, perfect for sightseeing"
542nadine, 24 Février 2022

This hotel has an fantastic ambience that is a little bit crazy but totally cosy, the staff is very friendly and helpful at any time and the location is perfect as starting point for sightseeing, the Bar area is so inviting

"Wish to sleep? Book another hotel!"
Charlot_X, 04 Décembre 2021

If you are in Helsingborg to party all night and not sleep at all then this hotel is perfect for you. The hotel is situated on top of a bar and close to several discos playing loud music all night. For the rest of us who DO wish to sleep: Book another hotel! We were kept awake all night by loud music and people yelling to each other on the street. We will definitely not return to this hotel.

"Boutique hotel in central Helsingborg"
SD-TMD, 06 Octobre 2021

Nice, well furnished hotel in central Helsingborg. Unfortunately, they do not seem to be on top of the cleaning of rooms - fresh bathroom but bedroom dusty with stained carpet. Advertised on hotels.com that the hotel has parking but they do not.

Owner Response, 06 Octobre 2021

Dear SD-TMD, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your overall stay with us. We always take time to listen to constructive comments, so that we can constantly improve our services. A warm welcome back! Feel Good, Annelie

"Sleep Quality - Noise coming from everywhere"
Kev90901412, 04 Octobre 2021

Having a good vibe and feeling inside the room. There was no chance to sleep before 3:15am due to the highend noise inside the streets (Room 216). Breakfast were excellent and the staff also were doing a great job. We enjoyed the short trip and hope to visit Sweden soon.

Owner Response, 04 Octobre 2021

Dear Kev90901412, Thank you for taking the time to rate our hotel and give us feedback. It pleases us very much that you were satisfied with your stay. We look forward to welcoming you as our guest again! Feel Good, Annelie

"Heather"
Heather-write, 04 Août 2021

Great place in the middle of the city. Our room was super small. I wish we could have rented bikes or that the personal could have given a little better advice about where to get coffee or what to do. With hotel stays there is lots of opportunity to give the guest a little extra inside tips to the city. Our room smells like we lived above a restaurant that fried a lot of food. We called reception once and waited 10 minutes on hold and then the phone just hung up on us!

"A very very very stylish yet comfortable and cosy hotel in a former bank building in the beautiful city of Helsingborg"
stormingbrain, 16 Avril 2021

Rare enough to find a hotel in which you would want to live immediately. The design of this hotel, located in a former bank building, targets my taste 100%. I found some decoration which I also enjoy in my own house. The moment you enter the hotel makes you feel.....wow. Nice lobby, reception, bar, lounge areas. Using this old elevator is certainly nothing for people with claustrophobia but worth trying! Through calm and quiet corridors you get to your room which embraces you instantly. Thanks to friendly service and good wine I spent some hours in the lobby lounge rest area and could totally relax. Super bathroom super bed nothing you will miss.

Owner Response, 16 Avril 2021

Dear stormingbrain, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie

"Just great!"
rbG1986YD, 05 Février 2021

Everything just fine, very friendly staff, nice rooms, great location and overall a very pleasent hotel in an old bank office. If there is anything I could wish for it,s a parkingplace closer to the hotel, the location in a corner of the square makes this impossible. Still, my favorite hotel in town, i really like it.

Owner Response, 05 Février 2021

Hi rbG1986YD, Thank you for staying with us at the The Vault Hotel and for taking the time to review our property. It pleases us very much that you were satisfied with your stay. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Feel Good, Annelie

"The Vault is awesome "
johanekenstierna, 29 Janvier 2021

Super friendly staff the welcomed me and helped with everything. I got a very nice room upgrade from Frida to a nice deluxe room. Location is perfect => super central very close to the fortress kärnan. In the basement you find the old bank vault where the super nice sauna and small cozy gym is situated. This hotel is a must stay if go Helsingborg and I truly think it is the best possible stay option in the city. Simply chose the vault and they keep you safe and nice.

Owner Response, 29 Janvier 2021

Hi johanekenstierna, Thanks for your feedback. Lovely that you liked our hotel and that you have a good staying. Welcome back home to us at The Vault Hotel. Have a lovely day!! Feel Good, Annelie

"Super central, elegant and comfortable living"
ansmag, 20 Septembre 2020

Situated in a classical and solid building, originally built for a bank, this hotel has been established recently, after extensive refurbishing. Our room was very comfortable and -in spite of being in the absolute town centre- very quite, facing eastwards, towards the steep rise up to the medieval tower. There's no through traffic at night, but as there's no air conditioning, ask for a room at the back in warm weather! Elegant common spaces and an excellent and very varied breakfast.

Owner Response, 20 Septembre 2020

Hi ansmag, Thank you for your feedback. Wonderful that you had a nice stay with us. Welcome back home to us The Vault Hotel. Wish you a nice day! Feel Good, Annelie

"Friendly service, good rooms, excellent location"
ank2210, 03 Août 2020

Really enjoyed a two night stay here. The room was very nicely decorated and a good size. Only drawback was that for the few warm nights a year there was no air conditioning. Cool enough though with the windows open, if a little noisy. A room change was offered away from the street side but it wasn't so bad an experience that we wanted to move in the end..2nd night was quiet. Really great and considerate staff and service. Good breakfast. Great city center location Would book again.

Owner Response, 03 Août 2020

Dear ank2210, Thanks for your feedback. Lovely that you have a nice stay and that you like The Vault Hotel. Welcome back to us! Best Regards, Annelie

"Service & design "
miar_19, 23 Juillet 2020

A lovely place right in the heart of Helsingborg. Great location and very satisfying service. The art deco interior gives a smooth and elegant feeling. Plus the view from the outdoor part of the restaurant is one of the best. Cosy, stylish and good service hotel.

Owner Response, 23 Juillet 2020

Dear miar_19, WOW, Thanks so much for a nice feedback. Lovely that you like our hotel and that you have a nice stay here whit us. Welcome back to us. Have a lovely summer! Feel Good, Annelie

"Cool vibe på smart city hotel"
muminmary, 22 Juillet 2020

Really cool cityhotel in super charmy Helsingborg. Even though the room double deluxe was a bit tiny, I liked it as it was designed in art deco style and coherent with rest of hotel. Great breakfast with super generous opening hours and selective stuff to eat. The best was probably our welcoming receptionist on our arriving day - she was who made our experience worth it all! Dtated in room 106, and if you are sensitive to noise, try another room as this is right above the street.

Owner Response, 22 Juillet 2020

Dear muminmary, Thanks for your feedback. So wonderful that you liked our hotel and that you had a nice stay. Great that you have a nice welcome. Welcome back to us to The Vault Hotel. Have a lovely day, Feel Good, Annelie

"Nice rooms but really poor breakfast"
Justus H, 29 Mars 2020

Stayed at this hotel one night when in Helsingborg for a night out. Room was very nice, reception area pretty cool. But service at the bar was non existing son we ended up walking to a nearby place instead. And the breakfast was really disappointing, very limited of things to choose, not very fresh. And on top of that the coffee served was burned.

Owner Response, 30 Mars 2020

Hi Justus, Thank you for your feedback to us. We are very sorry to hear that we did not fulfil your expectations. Please send me an email at [email protected] looking forward to hear from you. Best regards, Fanny The Vault Hotel

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