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Best Western Premier Helena Great Northern Hotel, Helena

835 Great Northern Boulevard, 59601-3315, Helena, United States - See on a map
Best Western Premier Helena Great Northern Hotel - Discover the best of Helena, Montana and enjoy your stay at the Best Western Premier Helena Great Northern Hotel. The Best Western Premier Helena Great Northern Hotel is ideally located in the center of Helena. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Guests at our Helena hotel enjoy a prime downtown location, located in the Great Northern Town Center and just minutes away from attractions the city has to offer. With upgraded amenities and a theme reminiscent of the Great Northern Railroad days our hotel and staff will make you feel right at home when on the road for business or pleasure. Our downtown location makes access to the state capital and Helena area businesses a breeze. With several dining options in the town center you won't have to commute far in the evenings for a great dinner. Helena also offers many family-friendly activities. With Exploration Works and the Great Northern Carousel located a block away we are the perfect location for basing your stay. Carroll College is across the street, and our hotel regularly hosts visiting faculty, students and parents. The world-class customer service of our award-winning hotel makes choosing to stay with us simple. With convention and meeting space we can accommodate groups of many sizes, and a maximum of 500. Our sales staff has years of experience and will help you every step of the way to make your meeting, convention, or wedding a success. At this Helena hotel, every staff member is committed to providing the absolute best in service. With spacious rooms, a relaxing atmosphere and a downtown location, the Best Western Premier Helena Great Northern Hotel has everything guests need for a wonderful stay. Reserve a well-appointed room in the comfortable the Best Western Premier Helena Great Northern Hotel, where quality and service are top priority! We are getting even better!

Best Western Premier

Helena Great Northern Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Airport shuttle
    Airport shuttle
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1329 guest reviews
NOTE ISSUED
Excellent
1025
Very Good
216
Average
43
Poor
18
Terrible
27
REFER TO NOTICE
Business Business
481
Couples Couples
258
Family Family
356
Friends getaway Friends getaway
52
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Friendly and helpful staff"

5
smarshall849, Missoula, Montana 25/05/2022

Justin and Dan provided outstanding customer service. I recently had knee surgery and have a handicap placard but was unable to use the two spots behind the conference center as they were already filled. Dan was kind enough to find convenient parking for me. Justin was very helpful and accommodating as well. Everyone I came into contact with was pleasant and friendly.

Suzanne Malarae, Accounting / Finance at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate your 5 star review. Dan and Justin are great, and I want to thank you for taking the time to recognize them. Have a great Memorial Day Weekend.

"Beautiful Hotel Great Staff"

5
LadyMooreCat, Billings, Montana 24/05/2022

Stayed for a conference and it was great. The floor plan was good, the staff was very helpful and the breakfast was always good. The beds were very good and the location was great for my child who spent her days at the carousel and the Exploration Works both of which are within easy walking distance.

Suzanne Malarae, Accounting / Finance at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave feedback regarding your stay. We are pleased you enjoyed your time with us. We look forward to seeing you again.

"Excellent Staff and Facility"

5
User 21/05/2022

This hotel is clean, centrally located, and the front desk staff are extremely friendly and helpful. They take pride in what they do. I always stay here while in Helena. There are 3 food options nearby.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Kate, thank you for taking the time to leave feedback on your stay at the Great Northern Hotel. We are pleased you enjoyed your stay with use and we appreciate you wonderful compliments. We are very proud of our hotel and we are happy that shows. We hope to see you again.

"Ms"

5
803laurien, Missoula, Montana 12/05/2022

Beautiful room, very clean, friendly helpful staff! Comfortable bed! Conveniently located near good restaurants, walking mall, hiking trails. Pool and workout room very nice. Definitely will stay here again!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you 803laurien for taking the time to leave a review on Trip Advisor. Our location is great to get out and about in Helena! We look forward to your return!

"Front Desk Very Helpful, Accommodating and Friendly"

5
User 11/05/2022

I flew in on a Sunday from the east coast for a 1 day tour of nearby Carroll College then to fly home shortly thereafter on the following Monday. We had very little time to get the lay of the land Sunday evening before our college tour on Monday. The gentlemen at the front desk had a shuttle pick us up at the airport and then gave us walking directions to great food and sight seeing options Sunday night. On Monday morning, he helped me navigate through discrepant college tour times and check out allowing us a late check out, reserving the shuttle back to the airport and recommending time and a nice place for lunch in between. It made the limited experience given the tight timelines fully informative as to what Helena had to offer (great people and cute town) in addition to the college tour.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
MelissawP4284YJ - I am so pleased to know your very short visit to Helena was expedited as well as it was! Carroll College is such a great partner in the community. We are honored to have so many future, past and present families pass through our doors. We hope you will be back to Helena soon! Thank you for your great review!

"Best Western Premier"

4
vhaffrn, Great Falls, Montana 10/05/2022

The hotel was clean. The staff was friendly. The hot breakfast was delicious. The pool and jacuzzi was clean and well kept. The rooms were clean and quiet. The staff at the restaurant/Lounge was very helpful, and the food was really good.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for the wonderful review. You are so close, we hope to see you again for a little get away!

"College visit"

5
jlov123, Edmonds, Washington 05/05/2022

Great location near college and downtown. Super clean, quiet. Felt really good to come back to the comfort of the hotel after a long day of touring. Easy check-in and check-out process, almost as if they knew who we were before identifying ourselves!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you jlov123 for your wonderful comments. I hope you enjoyed your time in Helena and seeing Carroll College. We hope to see you again!

"My "must stay" place in Helena MT"

5
User 26/04/2022

Fantastic experience. The front desk was very friendly and accommodating. The rooms are large and very comfortable. A feature I enjoy is a nice chair and ottoman that you can just sit and relax in. The rooms are very quiet and easily accessible.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Ron K - thank you for your great comments! Your comments are valuable and truly appreciated. We hope you have an opportunity to come see us again.

"Great Hotel"

5
streetspook, Leavenworth, Washington 25/04/2022

This property is in the heart of downtown but it seems like it is in the Country in that it is very quiet. The rooms were extremely well cared for and very clean. Everything in the rooms worked well and the heat/AC was very quiet. The whole facility was fresh and clean and all of the personnel were friendly and cheerful.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you streetspook! We take great pride in our team and our property! We look forward to your return and always want to meet guest expectations!

"Can't beat the location!"

5
Konkx, Pasco, Washington 14/04/2022

This is my favorite place to stay while in Helena. You can't beat the location! close to downtown, easy access when you arrive, great parking and next door to walking to distance to great restaurants and the movie theatre. I feel very safe at this hotel, the staff is great and rooms are very clean

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Konkx for your review. Your mention of safety is something guests don't often think to share. Your kind words are appreciated. We do hope to see you back again soon!

"Great stay"

5
997leslied, Calgary, Canada 11/04/2022

My husband and I and our dog stayed at this best Western on our way home from Arizona to Alberta. I have stayed at many Best Westerns over the years and I must say this is the best of any. The location of this hotel is fantastic. Downtown Helena is a fun place to see with many places to walk . Very warm cosy environment when you walk in the lobby. Beautifully decorated with western art and Big cosy chairs. We were in the lower level because we had a dog. Our room was a walkout into a small courtyard with tables and chairs that was fenced. Our dog loved it. The room was large and clean and the beds extremely comfortable. We had dinner that evening at a restaurant attached to the hotel and it was excellent. I would definitely recommend this particular Hotel to anyone. Staff was friendly and helpful. Thank you Leslie and Duke Turner Valley Alberta

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Leslie & Duke - what a wonderful review! This will certainly give the travelling guests a taste of what they can expect here at the Great Northern Hotel in Helena, MT. Thank you so very much!

"Consistent, Clean, Courteous"

5
Hope F, Spokane, Washington 26/03/2022

We always enjoy staying at this hotel! We come 2x/year for business, but we stay here every time. The check-in process is easy, the hotel is convenient, clean and comfortable. Rooms are great, fitness center is great (small but nice), and the staff are great.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Hope for your wonderful comments! We hope to provide consistent service here at the Great Northern Hotel. Have a great week!

"Beautiful and clean!"

5
User 24/03/2022

BW Helena Great Northern is perfectly located to allow you to experience anything you would like while in this beautiful town. The hotel staff were very helpful and pleasant. Breakfast was delicious and I loved the homey touch of "real" dishes and coffee mugs. The adjoining restaurant had wonderful food and drinks. Great trip! We loved our stay and we will be back!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Your great comments are greatly appreciated! Helena has much to offer our visiting guests, we do hope to see you again!

"Friendly, Comfortable, Tasty B'fast!"

5
davewall2, Missoula, Montana 07/03/2022

This is the best hotel in Helena. The rooms are comfortable, clean, and nicely updated (especially the bathrooms). The entire staff is remarkably friendly, not one surly voice in my entire stay. The breakfast is far superior to the normal hotel continental breakfast. The smoked sausage is especially tasty. It's also the little things. I had very easy access to ice and soda pop machines, something of a rarity anymore. I was there for a conference, and their conference facilities are also very good.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for the compliments. We have a great team here at the Great Northern Hotel, and take great pride in our team members. So pleased you enjoyed your breakfast with us. We hope to see you again!

"Great Northern Helena"

5
User 07/03/2022

Very clean. Very comfortable. Delicious breakfast. Friendly staff. Very pet friendly. We had easy access to the pet area and the patio outsude our room was very handy. It was so nice to have 2 entry options. It also is conviniently located to good dining options.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great review! I am pleased to hear you enjoyed your room and your stay in Helena. We hope to see you again!

"Our favorite hotel in Helena"

5
User 21/02/2022

Great location great staff. Very nice restaurant for HH and dinner. Real dishes and coffee mugs at a delicious hot breakfast buffet. Ceramic mugs in room for coffee. Easy free parking. Has a very Northwest feel.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Laurinda S for your warm comments! I am so pleased you enjoyed your stay at the Great Northern Hotel. Helena has much to offer, I do hope you are able to plan a return visit one day! Thank you for taking the time to leave your fellow travelers a review.

"Happy House Guests!"

5
HappytobeinMontana, Helena, Montana 18/02/2022

My son and his fiancee were coming to visit us (family) in Helena after working the front lines at a hospital in Portland for the past two years plus without a break. We decided to treat them to a stay at the Best Western Great Northern Hotel as a little staycation while they were here. They raved about the hotel saying it was quiet, in a great location, the room was clean and beautiful, offered great breakfasts, and had very friendly and accomodating staff. They also enjoyed the Silver Star being connected to the hotel for drinks and great food. We all got to enjoy their visit without any stress of them staying in our small townhome and they got the great rest that had been lacking for the past couple of years! It was a win-win situation for everyone. I will treat future visitors to this wonderful hotel. We may even take a staycation there ourselves!!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear HappytobeinMontana! How wonderful to read your review this Friday afternoon! We take great pride in our customer service team and our property. We want the Great Northern Hotel to welcome everyone with a smile. We think we provide a relaxing atmosphere and often a warm fire for comfort. Thank you for trusting us with your family and for this great review. We look forward to housing your future friends and relatives - and hope you will try us out also!

"Helena visit"

5
mahmooda458, Calgary, Canada 17/02/2022

This hotel is conveniently located in this beautiful town. We enjoyed the very clean room and bathroom. Front desk staff was very friendly and cooperative. Lobby was well organized and beautifully decorated. Quality of breakfast and internet was excellent. Plan to stay in this hotel again.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for your time to leave a review for us. We take pride in our team and our property - we look forward to seeing you again on another trip to Helena!

"Excellent"

5
HINDSFEETHIGHPLACES, Springfield, Oregon 14/02/2022

This hotel is located in nice convenient area of Helena. It is beautiful, clean, friendly staff, and the restaurant is wonderful. Highly recommend staying here! We had a wonderful room with great views of mountains.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind words! I am sorry that the cleanliness and service were not up to our standards. We appreciate the high scores in the other areas! We look forward to seeing you again!

"Helena's Great Northern"

5
donnafL3429WL, missoula mt, United States 29/01/2022

Lovely property....wonderful staff..most helpful The desk clerk prepared a sack breakfast for us, since our plane left at 5 30 in the morning. I would recommend this property to anyone traveling through Helena.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Donna, Thank you for your kind words and high score! I'm very pleased that our staff impressed you! They do work hard to go above and beyond for our guests. Please, come back and visit with us soon!

"Great place to stay"

4
User 24/01/2022

Great quality hotel in the "heart" of Helena, very close to "downtown" with a large park nearby. It is in a prime location for accessing businesses and social activities. A few good lunch and dinner restaurants, but lacking in grab and go and especially a coffee shopt! There is a breakfast buffet which makes up for this and that is appreciated! If you choose, you can walk to Starbucks. The hotel is very clean and has lots of amenities and space for gatherings. I also notice the hotel seems busy and yet I hardly ever hear my neighbors.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for the great compliments! Those are just what we want to hear. We have had some conferences in this month and happy to welcome them back. Sounds like you were able to take advantage of our location. Come back and come often, Helena has so much to offer!

"Our Favorite Montana Hotel!"

5
User 02/01/2022

Front office staff and everyone that works here are so kind and generous. They made our stay an absolute joy, and we look forward to staying here every time we are in Helena. The Christmas decorations and room were beautiful, made it feel like a rich experience for our family. Thank you.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What a compliment to be your favorite Montana Hotel! We take pride in our team and in our property. It is certainly fun to be dressed up for the holidays around the hotel! We hope you will come see us again soon!

"The best - Best Western"

5
User 02/01/2022

Beautiful hotel, super friendly and helpful staff. Beds and linens were very nice. Overall lovely amenities! This Best Western far exceeded our expectations. We were traveling with our pets and they made us feel very comfortable with them staying here. We would highly recommend anyone to stay here.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much! So pleased to hear you enjoyed your staff during the holiday season! We look forward to your return when your travels bring you back to Helena!

"Outstanding Stay"

5
Laurie325, Nagoya, Japan 02/01/2022

We had an outstanding stay at this hotel while in Helena. It came highly recommended to us by friends and we weren't disappointed. We wish we could have stayed longer. The staff was polite and helpful, rooms comfortable and clean, and the great location.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Laurie, thank you for your kind and generous words regarding our team and the hotel. We are customer focused and it is rewarding to hear comments back like yours. We wish you could have stayed longer also! :) Come see us again please! Happy New Year!

"Fantastic customer service"

5
mgannonrph, Liberty Lake, Washington 27/12/2021

Did you know that this hotel has an airport shuttle? Thankfully they do and it's 24 hours a day!!! My flight was delayed until 1:30 AM and they had the shuttle at the airport waiting for me and when I got to the hotel they had the key and the check in all ready to go so it took no longer than 15 minutes from airport to the room!! They were also kind enough to shuttle me to Carroll College the next morning so I didn't have to walk with my luggage. Talk about amazing customer service! I will be staying here again for sure.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you mgannonrph for such a great review! We appreciate you sharing it with other Tripadvisor readers. We wish you a happy new year and look forward to seeing you again!

"Wonderful staff and a great overall experience"

5
646deborahs, Whitefish, Montana 15/12/2021

We visited Helena for a concert and chose this hotel for its location and pet-friendliness. The room was comfortable and clean, the breakfast was satisfying, and the staff was engaging and competent. We will return to this hotel for future visits.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind words. We certainly appreciate you taking the time to leave this review on Trip Advisor. We look forward to seeing you again. Best wishes during this holiday season!

"Such a pleasant surprise"

5
User 10/12/2021

We stayed Dec 3-5 2021. This was such a great place to stay! Staff was great and breakfast was yummy. We definitely look forward to staying again! We were there for a company Christmas party and that was great food as well. If you are looking for a getaway or somewhere to have a party...I highly recommend it!

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Tami, Thank you so much for your kind words and the high score! I'm so pleased that our property and staff impressed you! Please, come back soon and visit, before the next Christmas party!!

"EXCELLENT HOTEL, highly recommend"

5
User 02/12/2021

We stayed Great Northern Best Western in Helena on Nov 28.2021. The ambiance at the front desk was calm, professional, very accommodating and not just to us. Def make you feel welcome and valued. The lobby furnishings are wonderful, good quality. Makes you feel as though 'you've arrived, even though we were fresh from camping and a lil grungy lol. The room was excellent as well. Clean, well furnished, comfortable bed, TV and wifi gave no issues, plus we were able to see our rig in the parking lot from our room. Breakfast was truly impressive. Great coffee, fresh made salsa, muffins etc. Great selection of hot food - eggs, potatoes, sausage to breads, muffins, yogurt, fruit, cereals, beverages etc. Very well done indeed. We will make a point of staying here our next trip through.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your kind words! I'm so very pleased that you enjoyed your time with us and the facility and all the amenities impressed! We are looking forward to your next trip, hopefully it will be soon! Enjoy the brisk fall weather!

"Nice place but high $$$"

4
User 30/11/2021

Enjoyed our stay and had a great breakfast. Of course pet rooms are in the basement with no view (except the dumpster) and exorbitant pet fee. Mushy mattress, and early morning noise outside at dumpster led to poor sleep.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for responding! I do apologize that you were disturbed in the early morning. We do have additional pet rooms on the other side of the hotel including several with a patio entrance that many guests enjoy for their pet stays. Our pet friendly rooms are limited to one level in order to contain allergens for sensitive guests. The pet fee is to defray the cost of the extra carpet shampooing that we do the make the room as fresh as possible for the next occupant. I am very pleased that you enjoyed the breakfast! Please, visit with us again to explore other possibilities.

"Highly Recommend, super clean and nice"

5
17tlc, Seattle, Washington 15/11/2021

Best hotel stay in a while. Everything was great...comfortable very clean room, convenient location to Carroll College, places to eat, running paths, great breakfast. Good hot tub, work out room. We will be back on our future visits to Helena.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
I am so pleased that we were able to offer such a pleasant stay! We are nicely located and close to so many attractions and services. Please, come back and visit soon! Helena is beautiful in the winter as well! LeRoy McKitrick, Front Office Manager

"Extremely dirty!! Should no longer be #1! Motel 6 is cleaner than this."

1
12Wanderlust12, Dillon, Montana 14/11/2021

First off, we don't like leaving poor reviews but this experience was so horrible we feel others should know. We let some time pass before writing this review and we still feel disgusted. Not sure how this hotel is rated "#1" in Helena. We had stayed here once last year and it was a much better experience although we had noticed none of the surfaces had been wiped down. This visit was absolutely disgusting. The hotel & lobby have a very fancy appearance and it's a "premier" location. Upon check-in, we entered into our 3rd floor room (as requested). Pictures below will give full details on how dirty these rooms were. Our room had a dirty toilet, a writing pen on the floor in the bathroom along with 3 pieces of tissue, the sink had not been clean, hair, the soap dish looked like they took the used soap out and placed a wrapped bar there without exchanging for a clean dish. This grossed us out and we walked further into the room to find a bed that was sort of made, but looked like it had been slept in. We went down to the front desk and she apologized and handed us another room key on the 3rd floor. This room was also disgusting. We asked if perhaps there are different cleaning crews throughout and maybe we could have a room cleaned by someone else. The young woman at the front desk said, "Sorry, our bad" and proceeded to send us upstairs AGAIN (toting our luggage). This time, to meet the young maintenance man to look at 2 more rooms. He opened the door, held it ajar for me to peek in while keeping lights off and asked, "will this be fine?". These two were also not clean but one DID have a bed that looked freshly made. This bed was extremely comfortable. It was after 9pm by this time so we opted for the one with the cleanest looking bed and planned to visit with a manager the following morning since there wasn't one on duty at the time. Upon browsing the TripAdvisor reviews, we saw there were some others that had this same experience. Then we saw the front office response posted as follows, "We appreciate your feedback from your stay. As you can see from other reviews, these are not typical comments for our hotel". THIS raises concern! Zero accountability, and basically writing the reviewers off. We are not picky people, we have Airbnb's and understand the importance of providing a clean guest space. My husband honestly has standards that are far below average as well as a personality that doesn't like conflict or to speak negatively. That night and the next morning he said, "I feel SO disgusting here, this is ridiculous". I agreed. A hotel that was rated first in the capital city, and rates at $200/night!!! As another reviewer said, when traveling and staying in a high class hotel-we shouldn't have to move to 4 rooms upon check-in. The following morning we were debating checking out or giving the manager a chance. We had already paid a non-refundable charge for TWO nights so that was weighing heavy. We went down to the front desk to speak with manager LeRoy. We are sure he heard of the chaos the night before. I explained (very sweet & kindly) our situation the night before and how we are still feeling quite disgusted. He seemed very distant and non-caring. Even worse, when I tried to show him a few pics on my phone of what kind of nastiness I was referring to-HE REFUSED TO LOOK AT THEM. Then, because we booked 3rd party-he said there is NOTHING he can do. No gift cert for another BW or refund or anything. I said something about the reviews and he said THE SAME thing as above about this not being a typical complaint. We were going to event that day and wouldn't be back until evening. He offered to keep our bags and put us in A FIFTH ROOM! We definitely didn't trust him or the staff to keep our bags. We agreed to a FIFTH room, and asked if he could maybe look at it first and get it cleaned before we arrive back that night. We received a call at 1230pm that our new room was ready. Upon arriving back to the motel for our final night, the lobby was jam-packed. So we waited a bit on the side and finally got a card to a corner suite type room with 3 sliding glass doors. This bed was different than the other. This room was somewhat cleaner than the others but still the surfaces weren't clean, still had pink mold in the tub, slider doors had dog slobber all over them, more than 10 pieces of hair... So sad that the quality is so poor, they will take ZERO responsibility, and they look at you like you're crazy when bringing it up. There are super cheap motels that are way cleaner than this. Needless to say, we won't be returning and CERTAINLY will NOT be recommending this establishment to anyone.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Kristi, I have tried to reach out to you via phone and email. Please give me a call so that we can converse and find a resolution. My direct line is 406 457 5563. LeRoy McKitrick, Front Office manager.

"Business trip"

5
User 09/11/2021

Great hotel property with full amenities and services. I always try to stay at this location when travelling to Helena, Montana. The bar and restaurant are top notch also, although maybe a bit pricey if you are a budget traveler.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
John, I'm very pleased that you enjoyed your time with us. Thank you for your continued loyalty, it's greatly appreciated. I'm glad that you are enjoying the Silver Star Steak Company as well! Come visit with us soon!

"Choas downtown"

2
User 08/11/2021

Couldn't find reservation checking in because I used a third party. They had another room open. Was charged for bothrooms. I tried to explain to the staff when checking in it was pending on two cc. Morning staff correct the problem. Bathroom floor was stick, and dirty. We cleaned it with sanitation wipes. Blow drier did work. Someone charged $50 extra room service to our room.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Ms. Huseby - Your reservation was found that was booked through Expedia. They had your name reversed, Huseby was showing as a first name not last. Staff did call you and get the room service error corrected. It was a busy night at the Silver Star, and they were happy to correct the bill right away. I am sorry your room was not up to your expectations, or ours. I do hope you will give us another chance on a future trip to Helena. As you see, this is not a typical issue at the Great Northern Hotel. Have a great day.

"Great Stay in Helena"

5
Granviaggiatori, Thetford, United Kingdom 06/11/2021

Had a fantastic stay at the Great Northern Hotel in Helena. The location was great and we loved that it offered a pool and free breakfast. Next time we're in Helena, we will definitely stay here again.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for the high score! I'm very glad you enjoyed your time in Helena. It's wonderful that you enjoyed the pool and breakfast! Hopefully, you will be able to visit again soon!

"Helena's Best!"

5
User 24/10/2021

We are regular guests at the Great Northern and look forward to our stay each time we come! From the quiet room by the pool, to the great breakfast options (healthy for me and waffles and bacon for my kiddo), we love our time spent as a family. It's in a great location with a leisurely walk downtown or just a few steps from the Silver Star restaurant followed by a ice cream at the Carousel. We will return again and again.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Lisa, I very glad that you enjoyed your time here and that all the amenities and entertainment options pleased you! We are looking forward to seeing you again! Enjoy this lovely fall weather!

"Great stay and location"

5
User 16/10/2021

Hotel was clean and smelled great. Staff was good and breakfast was wonderful and different everyday. Food was hot coffee was a little weak parking was close and free close to restaurants Pool and hot tub was clean very quite place.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
I'm so glad that you enjoyed your stay here in Helena and that our hotel impressed you! Please, come visit again soon!

"Best Western at its BEST!!"

5
48thAnniversary, Meridian, Idaho 10/10/2021

This is a fabulous hotel and it felt good just walking into the beautiful well appointed lobby. It's situated in an interesting new area of other businesses and restaurants all joined/close together. There was a wonderful small type plaza with a small waterfall and animal sculptures. A very pleasant place by the hotel. Our room was spacious with the space used wisely. Liked having a chair and ottoman to sit and read by. Artwork is railroad themed as I believe it was the hub of the Great Northern Railroad. Beds were comfy and we slept well. Great shower and nice good quality towels. There was a nice sized indoor pool, but didn't use. Also a nice small gym with artwork, also didn't use. They had a lovely area for conferences with great old photos of the early days of Helena and the Great Northern Railroad, which is the theme of the hotel. Breakfast was hot and very good, with eggs, bacon, coffee cake, to name a few. Helena is the state capitol and we found it interesting to visit the Millionaire Mansions, Victorian homes, and the capitol.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Congratulations on your anniversary! I'm so very glad that everything met with your approval! Please, come visit us next year for your 49th!

"Good value and great people."

4
fs750, Irvine, California 24/09/2021

My wife and i recently had a stopover in Helena. Helena is a nice city but the choice of hotels is limited. I chose Best Western Premiere and was not disappointed. The hotel is modern and attractive and the rooms are well appointed. More importantly, the staff were very helpful. On checkin, the representative— Robert if I recall— went the extra mile to be both courteous and helpful. We used the hotel steakhouse for dinner because of its convenience and it did not disappoint. Once again, the people were the plus— server Kelly— took the time to offer useful travel recommendations for our continuing trip. Great value.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank for your review! I'm glad you enjoyed our hospitality and the Helena experience! Hopefully, we get to see you soon!

"Great visit to a wonderful hotel"

5
714caroliner, San Ramon, California 21/09/2021

The location of the hotel was great. It is really nicely furnished, the bed was very comfortable and the breakfast was delicious. We will be back! They have a nice indoor pool and it's located on Last Chance Gulch, near lots of cute shops and restaurants.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for taking the time to leave a review! So glad to hear you were comfortable and enjoyed our wonderful city of Helena. We hope you come this way again!

"Good Location"

3
calvinpoway, poway 21/09/2021

The location of this hotel is good. The night we stayed the restaurant next door was closed and that was a bummer. The check in was great- the man more than helpful. The problem was the room was not clean. We checked in and left our items and went to town. When we came back we used the bathroom and dirty towels were hung up- the mirror had never been cleaned. The shower full of pink where mold hadn't been cleaned. I went to the front desk and the girl said "oh we will have to talk to him" that was it.......I mentioned I was a little uncomfortable staying in the room wondering if any of it had been cleaned. She passed new towels to me and that was it. We were there for one night and I decided not to push it..I had asked earlier for an upper floor but was told my room was pre assigned on the first floor. The mattresses need to be changed out. We had two queen beds and both were very uncomfortable. The lobby is very nice and I used the laundry. One washer and dryer for the entire hotel which was very busy while we were there. Breakfast ok- staff was great in clearing and keeping this area clean. All in all a little disappointed....

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
It's disheartening to learn you did not enjoy your stay and the room was not properly cleaned or maintained according to the high standards of our housekeeping and maintenance staff. We appreciate your detail in explaining your experience with the cleanliness of your room. We certainly apologize, it appears the room had not been inspected to ensure all was in good order for your check in. That is not our protocol and not our standard. I am sorry to read you did not care for our Simmons pillow top mattress. We chose Simmons beds again due to the high compliments of our beds. Hopefully you will visit us again so that we may improve on your experience.

"Very Nice Hotel in Great Location"

5
David B C, Bonita Springs, Florida 14/09/2021

Great area to be, especially if you are unfamiliar with Helena, as we were. The Hotel is walking distance to eating and shopping. Hotel was very clean and well maintained with a very nice hot breakfast.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you David for taking the time to place a review on Trip Advisor. I hope you enjoyed your time in Helena and got a taste of our hometown hospitality!

"Looking forward to our next visit and staying at BW Premier."

5
User 05/09/2021

The hotel was immaculate and so was the area all around the hotel. So pleasant to stroll in the courtyard garden. Good steak restaurant is attached so it's all very convenient. The staff was very helpful and attuned to our every need. I would highly recommend this hotel and city. A must-see is The Cathedral of St. Helena a few blocks away. Great hotel at a great price!

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
We are pleased you enjoyed your stay at the Great Northern Hotel in Helena. We work very hard and we are very proud of our hotel. We appreciate you taking the time to leave your feedback regarding you stay. We hope you have a chance to come back and visit us.

"Helena's Great Northern"

5
User 05/09/2021

Lovely spot, quiet, good staff. Needs better coffee. The personnel are very friendly, and the rooms are large, open, and tastefully decorated. The restaurant features a variety of excellent Montana foods at a varied prices.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave your feedback. I am sorry that the coffee was not to your preference. We typically see positive comments in this regards. Our staff works very hard, we appreciated you taking the time to acknowledge them. Have a great day.

"LeRoy"

3
Stephie R, Missouri 05/09/2021

Our overall stay was pleasant, but beware of LeRoy. He is why this hotel is getting a 3 star - I would give him 0 stars. He was extremely arrogant, condescending, and did not honor what we had been previously told. There was no reasoning with him, so be sure if one of the other wonderful employees confirms something with you (2x) you get it in writing! PS...we were only asking for a one hour later check-out due to our flight leaving later in the afternoon.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for providing your feedback. I am sorry you felt you were not taken care of by LeRoy. We typically see nothing but positive comments in regards to his service. This past weekend was very busy with heavy check ins and check outs. We do try honor as many early check in and late check out requests as we can. I am pleased you enjoyed the rest of your time in Helena.

"Wonderful Stay"

5
User 01/09/2021

Hotel was excellent. Room was nice and comfortable; service was wonderful, and people couldn't be nicer. Also conveniently located: great restaurants nearby, and within walking distance of the nicest places in town.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Tom - thank you for taking the time to review on Tripadvisor. Your stay was short, so I do hope you can come again. Your comments are truly appreciated!

"Very nice hotel"

5
Michael M, Murfreesboro, Tennessee 01/09/2021

This is a very nice, upper scale hotel. The room was spacious, clean, and lots of amenities. The staff was always helpful and professional. Conference rooms were spacious and had great audio/visual capabilities. The location was peaceful and close to local attractions and restaurants.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Wonderful comments Michael - thank you so much. We love having groups in our conference facilities - so pleased to hear yours went well. Please consider Helena again for a future visit!

"Family trip"

5
User 24/08/2021

Great staff, clean hotel, great breakfast. Parking was a little bit away, but still good. Location of hotel was great to. A little pricy , but they defenitly earned it. Our family enjoyed our stay. One of the better places we have stayed

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Wade, thank you for taking the time to leave your feedback regarding your stay at the Great Northern Hotel in Helena. We hope you enjoyed your time in Helena. Our staff works very hard, and I appreciate you taking the time to compliment them. We hope to see you again.

"Best hotel in Helena!"

5
jerilh2018, Billings, Montana 22/08/2021

Our favorite hotel in Helena! We actually look for reasons to go to Helena so we can stay here. Not only is the property immaculately clean and beautiful, the staff are always friendly, professional and thoughtful. The breakfast, even in COVID, was everything we needed and the food was fresh and flavorful. We will stay here again!

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave feedback regarding your stay at the Great Northern Hotel in Helena. We appreciate your fantastic comments. Our staff works very hard and we are very proud of hotel. We hope that shows through. I am very happy you enjoyed your time in Helena. We look forward to seeing you again.

"Pleasant stay"

5
jeffreyahouse, Daniel, Wyoming 18/08/2021

Hotel is ver nice. Clean. Appealing atmosphere. Very nice restaurant, but a little expensive for a business trip. Room was clean. Desk check in was pleasant. Treated with a nice greeting and with respect. Very helpful about all the amenities and parking.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Jeffrey for taking the time to leave a 5 star rating. We are pleased to see people out and about traveling this summer. I hope you are safe where ever your travels take you!

"Best of the West Western"

5
BonnieFerron, Los Angeles, California, United States 17/08/2021

This is one of the nicest Best Westerns we have stayed in. It's in a great location in downtown Helena. We particularly liked the breakfast. In spite of the pandemic restrictions, there was still a good choice of buffet offerings as well as yogurt, cereal and fruit.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind words Bonnie. We are glad you enjoyed your time at the GN Hotel! Enjoy the rest of the summer!

"Great hotel"

5
User 16/08/2021

Wonderful facility with friendly, helpful staff. Great amenities. Our room was large and great for our family. Breakfast buffet was awesome. Beds were perfect and location was great. Would definitely stay here again when visiting Helena.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
David, thank you for taking the time to leave your feedback regarding your stay at the Great Northern Hotel in Helena. We are very happy your enjoyed your time with us. Our staff works very hard, and we are very proud of our hotel. I believe that shows through your wonderful comments. I hope you enjoy what is left of the summer.

"Great place especially when traveling with pets."

5
NWM2021, Calgary, Canada 15/08/2021

The hotel has great rooms when traveling with a dog. The rooms open up to a patio and outside access where you can easily take the dog out for walks. We always stay here when tracing through Helena. Highly recommend.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Your compliments are greatly appreciated! We are pet friendly and so is our area! Your loyalty is valued! See you next time!

"Very Nice Stay - Great Location & Service"

5
FlBlondie, Wyoming 12/08/2021

Best Western has really upped their game in recent years and we opted to stay here as we had some reward credit to use. We arrived about 3:30 pm and were able to check in early. Our room was on the 3rd floor and was quite large with very nice amenities, including robes! Spent some time in the hot tub, which was in good working order. Pool was very nice as well. The hotel is in a central location, with several restaurants and a movie theater in walking distance. The complimentary breakfast the following morning was good, with a variety of options. Would definitely stay here again and highly recommend this location and hotel!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for this wonderful review. We are proud to be in the Best Western Premier family. I hope you enjoyed your time in Helena and have an opportunity to return!

"This is my go-to place in Helena!"

5
wintoday, Missoula, Montana 11/08/2021

I have to travel frequently to Helena for work and the Best Western Great Northern is where I always stay anymore. I've tried other hotels but between the great restaurant and lounge for work meetings, the conference facilities, the lovely and quiet rooms, and the nice breakfast staff, I won't stay anywhere else anymore.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for the compliments! We are honored to be your "go to" hotel in Helena! That makes us proud! We look forward to seeing you back again soon!

"Excellent across the board"

5
Anthony G, West Des Moines, Iowa 11/08/2021

We stayed here on our way home after a family trip to Glacier National Park. It is a superb hotel. Friendly, welcoming, and professional staff. Very clean, very nice and very comfortable rooms. The hotel also has a great location in a vibrant part of Helena, which is a hidden gem of a city.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
A gem of a city - Helena is indeed! We are rich in history and hopefully our Montana hospitality shines brightly! Thank you for taking the time to leave a review. We hope your travels were safe and that you have an opportunity to come see us again some day!

"First trip to Helena for business"

5
User 04/08/2021

The staff was friendly, curteous and helpful. Our room was clean and the bed was very comfortable. I reccomend the Silver Star restaurant attached to the hotel - great selection and good food. I tried the spicy marguretia and it met my expectations. The next time I am in the area I will go back to this hotel.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for the great review! Pleased to hear that you enjoyed the Silver Star also. One of the best hotels in Helena! The summer is busy and we hope your travels are safe and uneventful! Hope to see you here again.

"Good location"

4
290ClaireH, White Lake, Michigan 01/08/2021

Decent location. A little dated but clean rooms. Spacious rooms. Nice breakfast, but very small dining room. There are a few Adirondack chairs just outside. Better than other Best Westerns I've stayed in.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Claire for taking the time to leave your feedback regarding your stay. I hope you had a great time in Helena. Have a wonderful summer!

"Best in Helena"

5
User 29/07/2021

Travel to Helena many times each year. First stay at the Great Northern, wow... clean and very quiet. Staff is fantastic and helpful. Room was just perfect for our stay. Breakfast was the best, staff was busy with cleaning tables and keeping the food counter neat and orderly. Easily the most friendly staff in Helena. Already thinking of an excuse to go to the Great Northern again ! Ten Stars out of Ten.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your kind words! We are proud of our GN Team and of our property. Our goal is to make our guest comfortable and happy. We appreciate you giving us a try. We will see you next time!

"Lovely room in a lovely setting"

4
600ingridl, Moroto, Uganda 23/07/2021

This hotel looks like it is one of the anchors of a revitalization of a part of Helena. The setting is lovely, the front desk was professional and our room was lovely. The room was spacious and very clean. I enjoyed the bathtub. The lobby was very inviting.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. You are absolutely correct our area used to be where the old train depot was. Its amazing to look at before pictures and now. Its quite lovely I agree. I'm pleased you enjoyed your stay with us, and hope to see you again should your travels bring you back to Helena. Have a great summer!

"Alls well that ends really well!"

5
User 16/07/2021

I made 2 separate hotel reservations for the same day one for myself and another for friends going to the same wedding and were traveling with me and my daughter. As this was a wedding in the evening, we started early in the afternoon to travel to Helena. Anticipating summer road construction we took a longer route and thought we had all contingencies for travel and timing checked. We realized we were not going to be able to physically check in, share some prosecco and change into wedding clothes...so went to check in via website and phone with spotty service as we had to travel several mountain passes and rural valleys to get to Helena, Montana. Then the other and bigger comedy of errors occurs; I realized my reservation was for the same date in July......and not the June date I needed. There were so many events in Helena and the surrounding towns that there was literally no room at ANY inn......and the wait list was LONG for any cancels, anywhere. I was driving, so my very capable well travelled co-pilot and navigator went to work, once we had service, and along with the GM at this property: Suzanne Malarae worked a miracle and found us not one but two rooms for that night; and at the same price. Long story shortened, we ended up changing into our wedding clothes in the car and travel rest stop....doing make up while driving (including eye liner) with visor mirror....and arriving just as the bride was walking down the beautiful shaded, grassy knoll. I hope the owners of this Best Western property pay Suzanne and her staff really, really well, they are worth their weight in gold to travelers of our state and everywhere. Thank you for a really great post-COVID experience in excellence.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Kathleen - we are so proud of our staff and our entire team at the Great Northern. It has been a summer of coming to the rescue where we can! I am pleased to hear it worked out for you. Thank you for your compliments of Suzanne and her team! We hope to see you again on a future visit to Helena.

"Walk to downtown!"

5
User 14/07/2021

Hotel, room and breakfast were all nice and made for a pleasant stay. Hotel is situated within easy walking distance to restaurants, shopping and downtown activities. Cute interactive park was a fun find next door.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Jennifer, thank you for your wonderful comments. We are pleased you enjoyed your time in Helena and at the Great Northern Hotel. We look forward to seeing you again. Have a great summer!

"Wonderful Gem in Helena"

5
tonyM3592CP, Denver, Colorado 08/07/2021

Very nice hotel in cute area with a lot of cool places around - brewery, steakhouse, carousel and ice cream! . Good breakfast and very friendly staff. We always stay here when visiting Helena. Rooms are quiet and clean.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Tony - thank you for your continued support of the Great Northern Hotel - your loyalty to us is appreciated by the team! Enjoy the summer and we will see you next time!

"Excellent rooms and excellent service!"

5
User 06/07/2021

We loved staying here! The pool was a great break at the end of a warm day exploring, the rooms were clean and well kept, and the breakfast was delicious! My kids (ages 15 and 13) loved this hotel and they have become seasoned travelers so that's saying something.:-) You can't go wrong staying here.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Christy for the kind words. We are doing our very best at the GNHotel to keep our guests comfortable in this hot weather! I hope you enjoyed being in Helena and the Town Center! Enjoy your summer!

"Like a resort"

5
User 04/07/2021

The expansive room layout, decor, and amenities makes it feel like you are staying in a resort rather than a hotel. A nice touch is a separate coffee making station with sink and then another sink and counter in the living area.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback of your stay. We greatly appreciate your warm compliments. Our staff works very hard. We are pleased you enjoyed your time in Helena. We hope to see you again in the future.

"Do not stay here!"

1
Jlmabey, Omaha, Nebraska 04/07/2021

The hotel itself is nice and appears clean. The restaurant is amazing, great food and service. Unfortunately that's where it ends. When we went into our room, we noticed that the shower was full of pink mold. Then my husband used the toilet, he pointed out that it was also dirty. It had urine and a hair on it. We went down to the desk to tell the staff, and the man at the desk assured us he would take care of it. We were upgraded to a different, much nicer room, which we would never have asked for. We just wanted our room clean. But it was nice anyway. He told us the person in charge of housekeeping was personally checking the room over, and to wait 5 minutes. We waited about 10, and went up to the new room. She and another member of the staff were still in the room. They were a little rude about us walking in on them. They then proceeded to make excuses for the pink mold on the shower. She informed me that they needed to call in people to bleach the areas. I asked her not to make excuses, as I know that pink mold wipes off fairly easily, as well as the simple fact that hotels should be bleaching everything when cleaning. Anyway, they left and we looked around. The shower in this room was also full of pink mold, and the toilet in this room was absolutely disgusting. This toilet had pink mold and hair all over the back of the toilet lid. I took a picture and went back downstairs. I said we were going out to eat and hoped it was cleaned by the time we got back. We went back to our room and it smelled of bleach. Good sign right? Nope. The shower was completely white, looked great. The toilet…well they kind of wiped it but only across the top, and left pink mold and hair all over the side of it. At this point we checked out. Also, the thermostat/ac did not work well at all. Couldn't get it to be below about 75 in the room. Horrible for sleeping. I do not recommend this place at all.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate your feedback from your stay. As you can see from other reviews, these are not typical comments for our hotel.

"What a great stay!"

5
lynreed, Warrenton, Georgia 03/07/2021

The Great Northern Best Western Premier Hotel was perfect for us. The room was large, well appointed and quiet. The shower was truly amazing. Also, what a pleasure to get full housekeeping if desired since this seems to be sketchy at other hotels since COVID and with employee shortages. Parking was very convenient. The front desk staff was courteous and helpful with all questions about the hotel and about Helena. The adjoining Silver Star Steak Company was great for food and drinks. Next time we are in Helena, the Great Northern will be our choice.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We greatly appreciate your wonderful compliments. Our staff works very hard, and we are very proud of the hotel. We always want to try to give our guests the best experience we can. We are happy to start getting over the COVID hump and look forward to the future. We hope you have a chance to visit us again should your travels bring you back to Helena.

"Very accommodating!"

5
User 02/07/2021

I would highly recommend staying at this hotel. Having never been to Montana, we ran into a few hurdles on how to get from the Bozeman airport to this hotel in Helena and Robert at the front desk went out of his way to try to help us find a way. He called taxis, and rental services and gave ideas on other possibilities. Once we arrived at the hotel, he was very knowledgeable about the area and able to point us in the direction of things to do, things worth seeing, restaurants, bars, etc. Cleanliness and accommodations as a whole were 5 stars!

"Management is key"

5
John G, New York City, New York 30/06/2021

My wife and I just returned home from Helena after a 7-night stay at the Great Northern: something we've done in 4 of the past 5 years. After long days of fishing on the Missouri, we returned to a spotless, room; well-appointed and comfortable. The hotel is situated near 3 good restaurants, and a wonderful barbecue diner that you should not miss. We had excellent transport to and from the airport - a must if rental cars are scarce, or you don't feel like driving. Above all, though, we experienced a superior level of service: from an almost immediate response to a refrigerator needing adjustment, to the immediate return of an object left in the room, to the friendly and competent attention at the front desk. That is the true mark of fine management; that is the major reason we have stayed at Best Western Hotels in Wyoming, Utah, and Rome! Well done, GN and BW.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
John - thank you for taking the time to leave such a great review. Your continued loyalty to the Great Northern Hotel is greatly appreciated. We know when our guests are with us as for the longer stay - they see us in every light - we will always provide the best guest experience for our travelers. We hope to see you next year!

"Clean, Friendly, Helpful - I always stay here!"

5
User 30/06/2021

I stay at the Great Northern Hotel every time I visit Helena. I am a very light sleeper, and my room has always been comfortable and quiet, so I get a good night's sleep. The breakfast is tasty and convenient. What I like best is how friendly and welcoming the staff members are. They are very respectful, patient, and responsive whenever I have a question or problem. The shuttle bus driver from the airport greets me by name, and so does the breakfast server. On my most recent visit, I was in a rush to attend a dressy occasion but had forgotten my cuff links. Suzanne at the front desk came to my aid! She instantly came up with large safety pins and expertly adjusted my shirt cuffs for me. I will absolutely stay here again in the future, and I recommend it to others.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Ryan - thank you for being a loyal guest here at the Great Northern Hotel. We will always have a safety pin ready to help our our guests! We will see you back in a few weeks!

"Extra Effort"

4
teveremacfadyen, Cambridge, Massachusetts 29/06/2021

We stayed at the Great Northern while we were in Helena for work last week. While there, I discovered a little girl's pink swimsuit hidden behind the drapes in my room. Since housekeeping was limited because of COVID, I had elected to not have my room made up every day, so I left the swimsuit out for the housekeeping staff to find when I checked out. That evening I received a call from the front desk letting me know that I had left something behind in my room and asking me to check with them on getting it returned to me. The hotel is spacious, spotless, centrally located, and very comfortable – but that kind of extra effort really sets it apart.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your review! We enjoyed having you with us and appreciated your compliments to our team. We will see you soon!

"Great friendly staff and clean hotel."

5
BillM917, Butte, Montana 24/06/2021

I attended the Tourism Advisory Council meeting at the Helena Great Northern Hotel on June 14-15. The staff could not have been more accommodating. While some of the COVID restrictions are being limited the staff worked to insure everyone felt safe in the hotel.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Bill for the wonderful comments. We hope you have an opportunity to stay with us on a future visit to Helena!

"Always nice to stay at the GN"

5
User 23/06/2021

Wonderful comfortable hotel. Close to downtown. Rooms are lovely and well appointed. Staff is competent and friendly. This is a great place to stay in Helena. Great breakfast. Silver Star Steak House has great food and cocktails.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your loyalty and your kind words. We do hope you will always feel this way with each stay. Enjoy the summer until we meet again!

"A great hotel!"

5
Terry M, Indianapolis, Indiana 21/06/2021

The Great Northern has comfortable spacious rooms. The breakfast is excellent. There are many gathering places in the lobby. The location is great for walking to town. We have stayed here almost every year since it opened. We have never been disappointed.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much Terry - Helena has much to offer our guests! We do hope to see you again one day.

"Great experience! Friendly staff!"

5
User 21/06/2021

The great Northern hotel was the perfect spot for our convention in June. All the conference rooms were set up properly and on time. The guestroom that I had was excellent! Great beds. Would definitely recommend for your next trip or convention

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you! It was wonderful to have your group in - and the weather held up (most of the time!). We were so pleased you all make the trip to Helena!

"Excellent hotel"

5
User 21/06/2021

My family and I stayed at this hotel in their family suite and it was the best hotel! I wish more hotels offered a family suite like this because it accommodated our large family perfectly! It was also very clean and the staff was friendly. I'd highly recommend this hotel!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much! That family suite gets a lot of use all year long! I am pleased to hear it worked out for your needs. Hope you will consider staying with us again should your travels bring you to Helena.

"Great service - very nice hotel"

5
Matthew K, New York City, New York 15/06/2021

A very clear and comfortable Best Western and really top-notch service and communication. Everything from the check-in, to some questions we had, to the check-out, and to a follow-up from the hotel manager - really appreciated the unusually high level of service.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for taking the time to leave this Tripadvisor review. We take great pride in our staff and our property. We hope you come back this way.

"Great Hotel"

5
User 12/06/2021

Very nice clean new hotel. Super friendly and accommodating staff. Free real breakfast at hotel. Great location in the heart of town. My son and i were on a off the grid week long trout fishing trip. The hotel stored all of our extra baggage between stays free of charge. I mistakenly left a couple items in the room on my last stay. I called the hotel and they shipped everything to me immediately. I stay in at least 100 hotels a year and highly recommend this one.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful comments and great score. Our staff works very hard and we are proud of our hotel. Our goal is to provide memorable experiences to all our guests. It sounds like we did our job. I hope you had a successful fishing trip. We look forward to seeing you again should your travel bring you back to Helena.

"Nice Stay"

4
User 12/06/2021

We enjoyed staying at this Best Western over the Memorial Day week-end. The front desk needed additional staff and the young lady was struggling to accommodate the check ins and requests. Our request for an additional pillow was not completed. We went to desk twice and both times she was so busy, we felt bad for her. The breakfast was great; it was nice to see a traditional hotel buffet again. When the eggs were low and requested more; the attendant was prompt in making more and then brought us over a separate plate. The room was comfortable, bed nice and the atmosphere was quiet. Nice to be able to walk to restaurants and enjoy the area.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Diane for your feedback regarding your stay at the Great Northern Hotel. We are glad you enjoyed your stay with us over the Memorial Weekend Holiday. We hope to see you again.

"Very nice hotel."

5
User 07/06/2021

The room was a bit pricy however if you want to be in the down town area of Helena this is the place to stay. The hotel is within walking distance to many of the businesses and places to eat. The setup of our room was the best. Not only a full bath but also an additional sink/vanity outside of the restroom.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you cfadness for your great review. We are so pleased to hear you enjoyed your stay and to share it on Trip Advisor. Should your travels find you back in Helena, MT, we hope you will consider staying with us again!

"Terrific new hotel"

5
efpatters, Los Angeles, California 07/06/2021

I wanted a fairly new, upscale, and centrally located hotel and this BW Premier delivers! Actually, we were nervous about a Best Western but we'd never stayed in a "premier" level property. This hotel must be the finest hotel in the BW chain - you would think you were in a much more expensive brand. The hotel seems brand new and everything is in excellent condition. The room we were given was enormous, with perfect furnishings and huge windows. The front desk staff was friendly and helpful and obviously proud of their property. There is free parking, either at nearby outdoor lot or indoor parking lot. It's about a 15 min walk to the heart of the historic district of Helena; we walked in the afternoon to explore but drove down for dinner (a 2 min drive and plenty of parking in downtown). It was by far the best hotel of the trip - and by far the best hotel in Helena.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful comments. The Great Northern Hotel Team is so pleased to see guests - we are giddy. And yes, we are proud of our property, so I will share the secret that we are 18 years old this month! We believe in keeping up the property. There is much to offer here in Helena and it is pleasing to hear that you were able to take some of our beautiful city in. I hope you are able to come back again someday! Enjoy your time in Montana!

"Wonderful hotel."

1
Anne C, Portland, Oregon 05/06/2021

My husband and thoroughly enjoyed our recent stay at the Great Northern. The location was very quiet, room was very comfortable and staff welcoming and pleasant. The dinner we had at the adjacent restaurant was outstanding as was the service.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank Anne for taking the time to review your stay and your wonderful comments. You scores reflect that you didn't enjoy your stay, but your comments say otherwise. :-) Would you be able to revise your scores? We do hope to have you visit again should your travel bring you back to Helena.

"Nice place to stay in Helena"

5
chrisk2021922, Hillsboro, Oregon 02/06/2021

We stayed here during a cross country trip. The hotel is in a great area and is very nice inside. The staff helped us find a good restaurant and were very friendly. Rooms were clean and nicely decorated.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to respond here on Trip Advisor - So pleased you were taking the time to driver across country - it is great to see families back out again! Come see us again!

"Don't Stay here"

1
User 30/05/2021

rooms were filthy, staff was rude, room service doesn't not cater to children. Nothing on the menu for kids. Parking is off site. Not a good location. pool is surrounded by guest rooms so people are always watching you and your kids No good views. View of roofs Miss out on great Montana Views.Terrible hotel. Stay at Home 2 Suites by Hilton. We move there immediately. GREAT HOTEL

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Sabrina, thank you for taking the time to leave your feedback of your stay. I am sorry you did not enjoy your stay with us. As you can see, we don't see these types of scores and comments. We are a downtown location and have limited views and parking. We are able to make that up by being close to the walking mall and Great Northern Carousel, which many kids enjoy. I would be happy to speak with you further. Our staff is always getting compliments and would like to be able to speak with the staff member that you found rude. I do hope you have a nice holiday weekend.

"Best Western Hotel review"

5
brianbR1525XB, Great Falls, United States 28/05/2021

Excellent, rooms were clean, all amenities were available, the staff are friendly and always willing to help. Overall a great experience, we will definitely return when traveling through. The Manager was able to accommodate our request for an upgraded room as well. Very nice Hotel!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great review! We hope to see you again some day. Enjoy this holiday weekend!

"Overnight stay"

5
User 23/05/2021

The hotel is in a great location, quiet but centrally located. On a snowy night it was a cozy place to dine and sleep. Dinner menu offerings were varied with many choices and the chardonnay I enjoyed was excellent as was my partner's mule drink. Server was helpful with our questions.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you scfowler1 for taking the time to leave a review on Trip Advisor. The Silver Star Steak Company does a great job with their meals and provide room service for our guests not wanting to leave the comfort of their room. Thank you for the compliments. We do hope to see you on another visit to Helena, MT!

"Best place in Helena to stay for Carroll College Families"

5
T8827SEkarenw, Fargo, ND, United States 23/05/2021

This is our favorite hotel to stay at when we visit our daughter at Carroll College. You can not beat the location. We park our car for the weekend and walk a block to campus. The Helena downtown area is right there. It is a charming area to spend the weekend. There are several great options for ice cream and great shopping. The hotel is great for cleanliness, service, and staff. The breakfast is good too...

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We certainly enjoy our Carroll College families and have housed them for all 18 years we have been open! We get to know so many over the years - often with multiple students from one family :) There is much to do in the Town Center as you describe and you can't stay any closer to the college unless you are in a dorm. Thank you so much for your compliments and we do hope to see you again!

"Hidden Gem in Wonderful Helena, MT"

5
Gabriel D, Issaquah, Washington 22/05/2021

A great hotel that feels like home. Clean, always pleasant and friendly staff. Exceptional breakfast, fitness center & pool. In the heart of Helena with restaurants, delicious ice cream and a movie theater nearby. Like Carroll College.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Gabriel! You described our Town Center so well. I am pleased to hear you enjoyed your stay - we do hope to see you again!

"Beautiful Helena Hotel"

5
User 19/05/2021

Spacious room and a beautiful property. The staff is very friendly and helpful. The adjacent restaurant/bar is upscale with excellent food and service. Breakfast features HOT food and real silverware and dishes. I'll be staying here on future visits to Helena. Lobby was spacious with fireplace and leather chairs. Also had tables that you could easily conduct a business meeting or interview.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank You Laurinda for taking the time to review your stay at the Great Northern Hotel. We are pleased you enjoyed your stay with us. Your comments are greatly appreciated. We look forward to seeing you again.

"Nice, clean base camp for us when we visit Helena"

5
User 14/05/2021

This is our second stay at Great Northern, and we plan on using it annually when we visit Helena. It's always clean and the people are friendly. We have bailed on different hotels because of their lack of cleanliness, but this venue lives up to our standards.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave your feedback regarding you stay at the Great Northern Hotel in Helena. We really appreciate your wonderful comments. We our very proud of our hotel and staff. They work very hard. We look forward to seeing you again.

"Wonderful Experience"

5
User 02/05/2021

If you are in Helena to visit Carroll College, the is THE place to stay. Convenience and access are superb. Just across the street from campus. The hotel is very nice and has a wonderful restaurant attached. Parking is extremely convenient. Friendly and courteous staff.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Sally for leaving a wonderful review. We take great pride in our team and our property. Our location is the best in Helena to reach the downtown area and Carroll College. We look forward to your return!

"Clean, friendly, helpful"

5
User 02/05/2021

I LOVED this hotel. It is within walking distance to everything. The breakfast was great, and they even had gluten-free toast! If you stay here, you must dine at the Silver Star Steak house, and the Big Dipper Ice Creamery.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much! It is great to see spring arriving in Helena and our businesses getting opened up. It looks like you hit some great businesses in our community! We hope to see you again!

"Great hotel"

5
User 26/04/2021

I haven't stayed at many best westerns in the past. This hotel seemed upscale from the previous ones I would go back I really liked the look of hotel inside the breakfast and coffee including a few types of creamer etc The pool and room service were good and the Restraunt attached was good I also enjoyed that you could walk to a few other restraints the noodle house was great Staff was overly polite I called for a couple items they brought them up fast and didn't have a hand out Over all a great experience and if I'm in Helena I will stay here again Dan alch

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Dan! I am so pleased you enjoyed the Great Northern Hotel here in Helena. Our location in the Great Northern Town Center provides our guests with options for dining and taking in much of the history Helena has to offer. We do hope you are able to come back and stay with us.

"April Stay"

1
E7711OPkellya, Helena, Montana 26/04/2021

My room was very dirty. There was toothpaste splattered on the mirror, pubic hair in the bathtub, and a strange smear on the windows. For the money, there are better places and I would not recommend staying here.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
This is typically not a response you see on our Trip Advisor site. With your log in we are not able to contact you directly. I do ask that you contact me directly so that I can visit with you. Thank you. Marti Bara General Manager 406-457-5530

"Property + service has gone downhill. Feels TOTALLY not safe (covid-19)"

2
Sarah492, Menlo Park, California 10/04/2021

I had been coming here 2-3 times a year before Covid. The location is perfect for downtown Helena, hiking, and Carroll College. The staff was wonderful. It was GREAT. However, I stayed here during April 2021, and I have lost all respect for the management and Best Western as a brand/chain. While they clearly state masks and social distancing are a policy, guests were ambling around the entire property without masks, without social distancing, and clearly not caring about the pandemic. The pool was full of people, carousing and flaunting the rules. People were running around the hotel, loudly, with no masks. It was a disgrace! The icing on the cake was that the housekeeping staff had NO masks and were clearly sick! The woman I saw, was coughing (like, seriously coughing. She should have been home in bed.). This was unacceptable. I will be tested every 2 days for 14 days after this stay. If I come down with Covid after this stay, I will post again. It is a total shame. This place was my "go-to." But after this fiasco, I am sad to say I will not be able to come back unless they enforce their clearly stated policies.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for visiting with me on the phone this morning Sarah. We are 1 of 3 counties in this state with the Mask Mandate. It is difficult to control those visiting in the halls. The Great Northern Hotel has taken great care for our guests as you can see from other reviews during this pandemic. The safety of our staff and our guests is our upmost concern. We do check each employee each morning upon arrival to their department. The individual you noted has asthma, but should have had a mask on at all times on the guest floor. I believe you did see all other staff members wearing their masks as required. You have stayed with us many times and are a loyal guest. I do hope you will continue to stay with us on your future visits to Helena.

"Birthday Weekend "

5
S386CUbarryf, Great Falls, Montana 29/03/2021

I really have nothing to say about this place but AWESOME!! I will definitely be staying here every time I go to Helena for a quick getaway. Everything was exceptional and convenient. Thanks to the staff as well as they were extremely kind and helpful.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay with the Great Northern Hotel in Helena. We really appreciate your high scores and warm comments. Thank you for spending your birthday with us. We are pleased you had a great time. We look forward to seeing you again.

"Exceeded Expectations!"

5
Goldenstravel, Maple Ridge, Canada 29/03/2021

Driving from California to Canada we wanted to stop in Helena so researched a few places. Upon arrival we were so impressed with the hotel itself, the area it's located in and the room we had with our 2 dogs. The service was excellent, the staff so friendly and the grounds so well kept. We'd love to come back and stay in the summer to see the landscaping and walk around the town. We have already highly recommended this Best Western Premium Hotel to friends and family.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate your time in reviewing the Great Northern Hotel in Helena. We are very exciting to start seeing our Canadian guests again. We've missed you. We are so pleased you enjoyed your time in Helena and at our hotel. Summer is a special time in Helena, with the walking mall and Alive at 5. We look forward to seeing you again.

"Beautiful clean and friendly place"

5
Tracy472, Helena, Montana 22/03/2021

Beautifully decorated very comfortable the staff was courteous and polite My room was comfortable quiet and clean. The hotel location was central easy to locate and the onsite parking lot was convenient and close to the doors.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much Tracy - your compliments are greatly appreciated! We take great pride in our team and our property - I do hope you are able to come see us again!

"Great Northern Hotel"

5
User 07/03/2021

The hotel, staff and restaurant were clean, friendly & made our trip fantastic. Highly recommend them as I always stay there when in Helena, Mt. It is located in downtown Helena close to shopping, restaurants & golf courses.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much Jourdon! I appreciate your time to write a review! Come see us again!

"Centrally located Hotel in the Montana Capital"

4
Mark M, Great Falls, Montana 03/03/2021

Nice facilities. Adjacent to a very good restaurant with direct walk though entry without having to go outside. Central location within the city allowing for easy access to numerous amenities.Highly recommended hotel for any one visiting Helena, MT.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Mark - thank you for your time to leave a review on Trip Advisor - we offer many guest amenities here at the Great Norther Hotel. We hope you will find time to return to Helena soon. We look forward to seeing you again!

"Very friendly, clean and well located hotel."

5
Manne406, Helena, Montana 18/02/2021

We ended up here because our home was broken. We needed a big enough room for both of us to work. The king mini suite was perfect. There is a great restaurant connected where you can get take out or room service. Breakfast was hot and good, especially the waffles! View out our 3rd floor window was pleasant.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind remarks. It was our pleasure to have you stay with us. We hope you can come back under less stressful times!

"Great Hotel , Excellent location"

5
User 16/02/2021

We really enjoyed our stay . The staff were very friendly . The Breakfast provided was wonderful and we never felt rushed , even when making it to breakfast at the last minute . We brought our two small dogs and loved the pet friendly areas they provided . The on site steak house and bar was delicious with great service . It was all very comfortable and easy . We will definitely be back !

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate the extra time you gave to post on Tripadvisor. The comments are important to us and for potential guests to hear from you! We will see you next time!

"Staff/establishment review"

5
swoods2021, Dillon, Montana 12/02/2021

The hotel is beautiful, clean and the rooms excellent. Room service was very good. Front staff went above and beyond to get me to my destination when my car would not start and could not get a cab or any other form of transportation. I have stayed here before and would not want to stay anywhere else in Helena. Wonderful place!!!

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave a review regarding you stay. We are very pleased you enjoyed your stay. Our staff works really hard and we love getting to know our guests and helping them in any way possible. Hopefully, we can see a steady warm up here in Montana, those negative temps can be rough. We hope we have a chance to see you again.

"Best Hotel"

5
User 09/02/2021

This hotel was so beautiful I did not want to leave. The room was large very clean excellent beds. The front desk even called to make sure we liked our room. Nobody ever does that. The breakfast was deliciouscome and we just really didn't want to leave. We will come back

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your heartwarming review. We take great pride in our team and our property. We hope to see you back again soon!

"Best BW"

5
cscac, Petaluma, California 07/02/2021

This was by far the best, best Western that we stayed at on our recent trip. The rooms were clean and the staff was exceptional. It is in a great location. We could walk right next-door to an excellent steakhouse.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for you wonderful compliments. We greatly appreciate them. Our team works really hard and we are all proud of our hotel. We hope to see you again soon.

"Night Clerk was awesome!"

5
678office, Bigfork, Minnesota 25/01/2021

We finished a bottle of wine and the night clerk (I am not sure what the title of the person is who checks you in) was great. He stared the fire, which made the experience perfect. I wish I could remember his name to thank him.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Robert is a great worker. I'm glad he was able to get the fire going and you had a nice evening. Thank you for taking the time to leave your comments regarding your stay. We hope you come back and visit us again at the BW Great Northern Hotel.

"Great hotel!"

5
User 24/01/2021

Helena's Great Northern hotel is very attractive, conveniently located within walking distance to shops, movies, carousel, kids' museum, walking track, ymca, dog park, restaurants and more! The hotel is very clean and quiet with comfortable beds, attractive decor, and every amenity one would need. The kind shuttle driver picked me up right on time at the airport and the front desk staff were very friendly and helpful. Check in went quickly and they kindly took my bags to room. I felt very safe here during this pandemic as attention to detail and cleanliness was apparent throughout the hotel. The breakfast was delicious as was the coffee ! I will definitely stay here again and highly recommend it to everyone from business travelers to families with young children. An ideal location in Helena!

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Marsha, thank you for taking the time to leave a review of your stay at the Great Northern Hotel in Helena. We really appreciate your warm compliments. Our staff works very hard and I'm happy they are on the team. We are pleased you felt safe and comfortable in our hotel. We hope to see you again in the future.

"treated like royalty"

5
CandyS494, Spokane, Washington 24/01/2021

long time best western member first time at the best western premier in Helena Mt. My husband and I have always appreciated the attention given to us at any Best Western we've stayed at but must admit we were dazzled by this particular hotel. We were shown royal treatment, given one of their best rooms, : I think because it was our first time and they wanted it to be memorable" and then calling once in our room to make sure everything was just perfect. Good Job, we will be regular guests from here on in. The Swansons.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Mr. and Mrs. Swanson, we are pleased we were able to give you a memorable experience. Our goals are to provide safe and extraordinary experiences for our guest. I'm very happy to hear of your experience. Our team is wonderful and such hard workers. We look forward to your next visit. Please stay safe.

"Great place"

5
User 18/01/2021

This is a Great place. This is my go to in Helena, Montana. They have great people working here and provide great service and have great facility's. Rooms are amazingly clean. Location for our needs is perfect.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Your comments mean so much to the team here at the Great Northern Hotel. We are doing everything we can to keep our guests and our team safe during this time. We appreciate your time and we hope to see you again!

"Excellent Hotel"

5
bluecloudboulder, Helena, Montana 16/12/2020

So Glad we chose the Great Northern Hotel. Its clear that this hotel took extra measures to insure the cleanliness of our room and of the entire building. The lobby was beautiful, the lit fireplace warm and comforting and the convenience of the breakfast bar and Silverstar restaurant all added to the pleasure of our stay.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate your wonderful compliments. We have tried very hard this past year to make sure we are providing a safe and comfortable hotel. We are happy we succeeded. We hope you stay safe and look forward to seeing you the next time you are in Helena.

"Great local get away when there is nothing else to do!"

5
User 16/12/2020

We live in the Helena area but decided to book a night at the Great Northern Best Western as a way to "get away" during the pandemic. My kids had a blast! We felt very safe knowing that they have strict cleaning protocols and safety measures in place. I highly recommend it!"

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Kelly, Thank you for taking the time to leave a review regarding your stay at the Great Northern Hotel. We are very pleased you felt safe and comfortable and enjoyed a little small staycation. It has been a trying year and we need to get all the joy out of it we can. We look forward to seeing you again. Stay Safe!!

"Great hotel in great location"

5
phat_dawg_21, Alpharetta, Georgia 27/10/2020

This hotel is a short distance from the attractions in the historic district. There are restaurants and shopping within easy reach. Parking was convenient. Staff was very friendly and efficient. The room was very comfortable with nice linens and towels, and a well appointed bath. They did a nice job serving a hot breakfast in spite of Covid restrictions.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you! Our guests have been surprised and delighted that we are preparing a plated breakfast meal for them. We are following our local health department closely and feel this is a greater value to the guest. I do hope you enjoyed your time in Helena and will consider coming to see us again one day!

"Mintana Vacation"

5
User 28/09/2020

This is amazing hotel with so many amenities. Breakfast was great we at witb a good selection. Stores nearby and dogs welcome. Everyone was very friendly. The room was excellent,very clean. We would stay again! Highly recommended.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm hearted remarks! We are proud of our team and our property. We want our guests to feel safe and comfortable here at the Great Northern Hotel. Looks like fall has arrived in Montana! Hope you enjoyed the entire state!

"Best hotel on my trip through idaho and montana"

5
scc327, Seattle, Washington 26/09/2020

Thought it was closer to the pedestrian mall but with some extra steps, it was close enough. Lesley serving breakfast was a star even when confronted with guests that pointedly didnt wear masks until the end when they put on trump masks and laughed loudly at what delightful people they were. I feel bad for the staff but they were real troopers. Japanese restaurant next door was great. Good location, great lobby and standard of facilities. Would definitely recommend and stay again post election.

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel. We are very pleased you enjoyed your stay with us and felt comfortable. Our staff works really hard and they enjoy what they do. Our hope is those feelings come across with the interaction between our guests and our staff. We look forward to seeing you at you next stay.

"Top Notch hotel in the heart of Helena."

5
Frank O, Benicia 14/09/2020

Staying at the Best Western Great Northern is always a treat. We love the location, friendly staff, and consistency of quality. The convenient parking ensures the start and end of each day is stress free, which is a big plus. Keep up the great work!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Frank for taking the time to leave a review. Your encouragement helps us to continue our strive! See you next time!

"Beautifully presented and ran hotel"

5
User 07/09/2020

This hotel is lovely with some historic charm and highlights presenting some history about Helena. The rooms are beautiful and relaxing we kept wanting to add more days while we were staying there. I also love that they always have coffee brewed and available all throughout the day, for someone who drinks too much coffee, this is an absolute delight! This is probably our favorite hotel especially in the Uptown Helena area!

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Jacquelynn, thank you for taking the time to leave a review regarding your stay with us at the Great Northern Hotel. We really appreciate your warm compliments. We are pleased you enjoyed your time in our city. And we hope we can see you again soon.

"Excellent, Excellent"

5
Pat R, Washougal, Washington 29/08/2020

This hotel is by far one of the best. Clean, all amenities you could ever want, comfy bed and just all around excellent. Of course, it's a BW Premier. We had room service for dinner and it was scrumptious. The next time we are in Helena this will be our to-go-to place.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Pat - we look forward to having you back again. Stay safe out there and enjoy the last days of summer!

"Best in Helena"

5
User 17/08/2020

Stayed the night before moving my daughter in at Carroll College. Very close to Carroll and downtown with lots of shops, restaurants, etc nearby. Clean, quiet, spacious rooms. Quick checkin. Will be staying here every time I come back to Helena

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your kind words. It is a tough world out there and we want our guests to feel safe and comfortable when staying with us. We look forward to seeing you on your next trip to Helena!

"excellent job"

5
V221ILscotts, Fort Collins, Colorado 17/08/2020

great staff, great facility, great stay. in this new covid environment they did everything right in my opinion. we felt very comfortable and very safe. thank you for all your work and efforts to make our stay a positive one.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much! We take your health and our team's health very seriously with the We Care Clean program from Best Western. We are pleased you felt safe and comfortable while staying with us. Be well!

"Great hotel"

5
oceangoer1, Oregon Coast, Oregon 16/07/2020

Hotel was very clean, staff were attentive.Location is great at one end of the gulch. Walking distance to many restaurants and not too far to hiking trails. Will stay again next time in Helena. Thanks for the stay!

Suzanne Malarae, Guest Services / Front Office at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We are pleased you enjoyed your stay and felt safe and comfortable. We have been working very hard to maintain our level of service during these trying times. We look forward to seeing you again at your next stay.

"Great Experience"

5
AnnC5287, Colorado Springs, Colorado 07/07/2020

Had a great time at this hotel. It was very easy to find, located within walking distance of several points of interest and good restaurants. Staff was very professional, nicely dressed, responsive and friendly. The breakfast buffet was very nicely displayed, plentiful and a variety of choices.

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Ann - thank you for taking the time to leave a review. We want to ensure our guests feel safe and comfortable during all their stays with us here at the Great Northern Hotel. Helena has much to offer and we hope you will perhaps return one day!

"Exceptional service during global pandemic"

5
Janine P, Fayetteville, Arkansas 06/07/2020

Warm, friendly, professional staff and clear safety precautions everywhere we looked! The rooms were well appointed, clean, and quiet. Simply an exceptional stay for a frazzled family traveling with three teens. Thank you!

Marti Bara, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Janine P - thank you so much for sharing your experience with other travelers. We hope you enjoyed your time in Montana and have an opportunity to return again! Safe travels!

"Consistently excellent"

5
Gkalks, Seattle, Washington 25/06/2020

I have stayed at the great Northern many times as I frequently get to Helena on business. The location is convenient to downtown and restaurants. The staff is beyond friendly and accommodating and always willing to go the extra mile. The rooms are spacious and clean and the vibe is friendly and laid-back. Consistently excellent.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We certainly appreciate our returning guests - thank you for taking the time to leave a review. Here at the Great Northern Hotel we are doing everything we can to have our guests in a safe and comfortable environment. Be safe!

"Excellent Hotel"

1
816MaryB, Bismarck, North Dakota 15/06/2020

From the time we entered the front door the staff was super. They were operating on a small staff but were always there to help. The rooms were clean and nice!!! We did enjoy the pool and the exercise room. We spent lots of time in the cafe and lounge and were really taken care of. If you want a nice place to stay for what ever reason, this is it.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Mary, thank you for taking the time to review your stay at the hotel. We really appreciate your wonderful compliments. We are so pleased we were provided top level service and accommodations. Mary I am hopeful you can help us out. The trip advisor rating score is 1 is bad and 5 is great. Based on your comments, I believe you meant to provide us with a 5 instead of a 1. Do you think you would be able to make those changes? Again we want to thank you for staying with us and look forward to seeing you again when you travel back to Helena.

"Comfortable and Convenient"

5
Susan L, Boise, Idaho 13/05/2020

This BW is a good location, centrally located for all area needs. Easy to get around from. It was clean and quiet. This stay used bonus points. I appreciate the BW rewards program. Also, my travels often take me through rural areas that require an overnight stay enroute. I find Best Westerns in smaller less populated areas than other chains. Thank you BW.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Susan for your warm comments . We are working in different times and want to ensure that safety of our guests and our team members. Be safe and stay well!

"Clean, modern accommodations"

5
User 07/05/2020

The staff was helpful and cheerful, the rooms were very clean(even the windows) and modern. The price was in line for what we received. We plan to return in the future if the prices do not get too high during the peak season.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much! We certainly are in different times and we are trying to go above and beyond during these restrictions. Including getting all the windows washed inside and out! We do hope your travels are safe and we look forward to you staying with us on a future visit! Marti Bara

"Excellent accommodation"

4
User 28/03/2020

This is an excellent hotel. It us very clean and really comfortable. I certainly would recommend staying here. There is a fee for parking except on the weekend. We stayed during the virus so the usual hot breakfast was not available.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay. We do offer free parking to our overnight guests, whether it is on the weekend or not. The garage is not owned by us and they do charge a fee during the weekdays. Thank you for your understanding of the changes made daily in the health situation. Wishing you the best of health.

"Classy, cozy Montana oasis"

5
M8327FXsuzannep, Great Falls, Montana 27/03/2020

Before I retired, I was employed by the State of MT working 90 miles away in Great Falls. When the need arose, I and others traveled to Helena, the state capitol. My favorite hotel was this one. It had been 5 years since my last business trip when the need arose for a Helena medical appt. Since my appt was set for 8 a.m., I made a reservation at the Great Northern for the night before--just as the Corona Virus was beginning to have its American heyday. My companion and I checked into our lovely, large room Sun. evening, having been greeted by friendly, informed staff; our room was perfectly clean and welcoming. There were many pristine breakfast alternatives AND no overcrowding. It was below zero outdoors but quite warm and comfortable within the hotel. Great job, Great Northern!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We sincerely appreciate your warm compliments regarding your time with us. Thank your for your understanding as it seems we are making changes daily to protect our guests against the Covid-19 virus. I hope you have a chance to visit us again once everything is back to normal. Wishing you all the best.

"Stay in the heart of Helena"

5
568kirkf, Flagstaff, Arizona 22/03/2020

Fantastic place. Very stylish and up to date. Great views from rooms. Great food for breakfast and dinner.(restaurant located in hotel). Located in the center of a downtown retail area, with lots of restaurants and shops.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm comments and compliments! We hope you remain healthy as we battle this virus together!

"Clean, Safe and Efficient"

5
William M, Calgary, Canada 21/03/2020

This Best Western May be one of the higher priced ones we have stayed in, but with the coronavirus hitting everyone, their premises was clean, the staff caring and knowledgeable, and the way breakfast was served was very clean, safe and with a smile - there was no fear of contamination here. Thanks !!!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Such warm comments - we greatly appreciate your support and your compliments. We are all doing the very best we can and we know that as guests, you have an expectation to be in a safe place. Please come see us again when your travels bring you to Helena.

"Business stay"

5
rrfritz57, Somers, Montana 18/03/2020

Traveled to Helena for a short business stay. Hotel was clean, quiet, and staff all were pleasant and helpful. Adjoining restaurant menu had a nice varied menu and food was excellent. Stayed during covid19 pandemic and hotel staff were very attuned to the situation.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback regarding your stay. We are trying very hard not to let too many of the government restrictions affect us too badly. There has been some challenges though. I'm pleased you had a great experience while you were. We hope to see you again sometime.

"Awesome stay"

5
kristenmartindale86, Townsend, Montana 24/02/2020

All around great place to stay. Lots to do right there, friendly. Quiet place. Had everything we were looking for in a hotel. Had the best time. We will definently be back to stay again here real soon

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Our favorite words to hear - thank you Kristen! We look forward to your return! M Bara

"Excellent !"

5
Connie M, Belgrade, Montana 19/02/2020

Stayed when called for jury duty (courthouse very convenient across the parking lot). Loved the fresh cookie greeting me at the counter. Reservation with Robert was very accommodating the day before. Room was very clean and nice, breakfast great and parking was easy. Did not get selected for jury duty so only one nights stay but will definitely choose Great Northern Hotel on the next visit to Helena. Connie Belgrade, Mt.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Connie! We understand the circumstances of travelling for a jury selection. We certainly appreciate you staying with us and hope to see you back again when your travels bring you to Helena! Have a wonderful "blue sky" weekend!

"best night of sleep I have had on the road in a long time!"

5
User 19/02/2020

All the staff were completely accommodating! The complementary airport shuttle was always prompt. The front desk staff gave helpful recommendations for dinning withing walking distance, as well as reminders for signing up for shuttle drop offs. The cleaning staff were very thorough and they respected my choice to not have my towels and sheets cleaned everyday. The breakfast bar had several healthier options and they had a great hot drink bar in the lobby with lots of tea, hot chocolate and coffee options. It was available all day.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Katiesimps0n - As I mentioned to the previous review - Beds, pillows and even coffee are certainly personal tastes we respect in our guest. Have a guest tell us it is the "best night of sleep I have had on the road in a long time!", instills to us that we are taking care of the majority of our guests! We put our best foot forward each day and reviews like your's are very rewarding to us. Thank you so much!

"Hard Bed, no pillow options except very thick."

1
Ross G, Moses Lake, Washington 18/02/2020

Hard Bed, no pillow options except very thick. Not friendly. Room keys quite working twice during our stay. Breakfast was average. Coffee was HORRIBLE. Basically warm water. I stay in a lot of hotels and this was not one I will be going back to. No on demand or "smart" options on the TV's.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I am sorry that you were not pleased with your stay here Ross. We have responded to all your reviews. We do know each guest has a personal preference in beds and pillows, unfortunately, we are not able to meet all needs and we respect your choices. We do hope you will give us another opportunity when you visit Helena in the future.

"Beautiful hotel"

4
JoAlberta, Alberta 11/02/2020

Lovely hotel in a great location. Walkable to restaurants and movie theatre. Rooms are very spacious and well appointed. Friendly staff. Little more attention to the breakfast buffet..water for tea was cold (I just used the microwave) and no black tea was available minor issue.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We really appreciate your wonderful comments. Our staff works really hard and its nice for them to be noticed. We look forward to seeing you again.

"Stayed one night for a business trip...."

5
tj4701, Snohomish, Washington 10/02/2020

Was in town for business--stayed here for the first time. Great little place to stay. Pool was out of commission, but not a huge deal. Great free breakfast, room was average size, but very clean. Great location as well.....

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate your feedback regarding your stay. We are pleased you enjoyed your accommodations and breakfast. We hope to see you again. Our pool is freshly painted and back in commission.

"Another great stay at the Great Northern"

5
mmw2018, Cheyenne, Wyoming 10/02/2020

Everyone at the Great Northern is very professional, helpful, courteous and they go the extra mile. I will always stay at the Great Northern when I am in Helena. The food at the steakhouse was delicious and the service beyond compare.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for you kind compliments. We appreciate your continued loyalty at our property. Our team works really hard and we are very proud of our hotel. We will see you soon.

"A great place to stay in the capital city"

5
User 07/02/2020

My wife and I decided to stay here on our trip to Helena and it was a great hotel. All of the staff members were friendly and helpful. We got a great room at a great price. The hotel itself was clean and well maintained. Our room was big and comfortable. We would definitely stay here again

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We greatly appreciate your warm compliments. We are very happy you enjoyed your stay with us. Have a great day.

"Excellent Stay"

5
MelanieB438, Canmore, Canada 06/02/2020

All positive. Check in. Check out. Spacious, clean room. Friendly staff. Restaurant connected to hotel (Silver Star Steak House) with a variety of selections for every taste, warm ambience, excellent wine list, excellent wait staff. I would highly recommend.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Melanie, thank you for your great rating and compliments. Our team work really hard and we are very proud of our hotel. We are pleased you enjoyed your stay and the amenities. Silver Star is a wonderful restaurant. We look forward to seeing you again.

"Great facility."

5
User 27/01/2020

I stay at this location many times a year. I travel for meetings/conferences and this location is one of my favorites!!!! It's conveniently located within walking distance of many restaurants and attractions. Also the rooms are clean and quiet. The pool and hot tub were being refinished so we're not in use at this time. Highly recommend anyone choose this location. Also the attached restaurant is fantastic!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave your comments regarding you stay at the Great Northern Hotel in Helena. We work really hard and hope we offer memorable experiences to all of our guests. Out location is amazing with its close proximity to Silver Star Steakhouse and the Downtown Walking Mall Historic Area. We can't wait to see you again.

"Great Northern Experience"

5
dewillis53, Billings, Montana 26/01/2020

Every time I stay at the Great Northern Best Western, it gets better and better. The rooms continue to upgrade the comfort features, staff has always been helpful, breakfast room is fantastic (always something for everyone) and the meeting rooms and lunches GREAT!!!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful comments. We really appreciate them. Our staff works very hard. We look forward to seeing you again.

"Best hotel stay in a while"

5
klane580, Missoula, Montana 20/01/2020

This hotel is great! It's in an awesome location with activities for family members of all ages within walking range. The rooms are super clean, modern and comfortable. Every staff member with whom I interacted was helpful and kind. If you are going to Helena, this is the place to stay!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We really appreciate you taking the time to review your stay. I'm glad you were able to enjoy our downtown location in the Great Northern Town Center. Do I hope you were able to get some Homemade Montana Ice Cream at the Carousel? Thank you for your great compliments regarding our staff, they work really hard, but its always very nice when they receive notice. We look forward to seeing you again.

"Exceptional"

1
5ofus1953, Livingston, Montana 19/01/2020

Exceptional quality and very reasonable price. Wonderful on site restaurant/lounge. From the front desk - to housekeeping - all staff was friendly, helpful and accomadated us as we were traveling with a small child.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We really appreciate your great comments. From reading your comments I think you meant to score your stay high. However, it came across as a 1 score rating. Would you mind going back in Trip Advisor and changing the rating? We look forward to seeing you again.

"Very nice - I'd stay again!"

5
Colby C, Los Angeles, California 17/01/2020

In town for business, this was a great place to stay. The lobby is very welcoming and has an attached bar including an amazing steak restaurant. I was in a room with a King bed - it was a very spacious room compared to other hotels I frequent. Bed is SUPER comfy, room is very clean, and hotel is very quiet. When I'm in the area again, I'll stay here!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Colby, thank you for your taking the time to review your stay at the Great Northern Hotel in Helena. Our Simmons Pillow top beds get many compliments, I'm glad you had a restful evening. We hope to see you again.

"Great Northern Hotel in Helena"

5
brianbR1525XB, Great Falls, United States 09/01/2020

Very nice hotel, friendly, helpful staff. Includes all the amenities you would desire when traveling for business or pleasure. Clean modern quiet rooms, comfortable beds, spa and pool, fitness room, conference space, business center, fine dining, breakfast buffet, room service and more. Highly recommend this hotel!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Brian for taking the time to review your stay at the Great Northern Hotel in Helena. We appreciate your continued loyalty with us. And we really enjoy having you stay with us each month. You are a wonderful guest. We look forward to seeing you again soon.

"We wished we could stay one more night..."

5
User 31/12/2019

We were tired after a long drive from Waterton National Park, and our first impression pulling at the driveway of the hotel was "wow". We were happy and thankful to Garrett from BW in Shelby for his recommendation. BWP is in a great location with shopping and Cinemark theatre just 5 minutes walked (reminded us of Market St in The Woodlands, Texas). We watched Jumanji that night. Helena is surrounded by mountains and it was breath takings. We wished we could stay one more night but have to go back to Alberta for prior engagement. The room has a high ceiling, comfy pillows & mattresses, spacious and luxurious with great breakfast at a reasonable price. We were sad to leave...

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Arbaiza for taking the time to provide feedback on your stay at the Great Northern Hotel in Helena. We are very proud of our hotel and our staff works very hard to provide a memorable experience to our guests. I'm very pleased we were able to provide you with that experience and relaxing stay. We hope you have a chance to come back and visit with us. We have many activities to do in the summer within the surrounding mountains.

"Great Venue"

5
User 30/12/2019

Recently held my daughter's wedding reception at the Great Northern Hotel in Helena, Mt. Everyone from the front desk (Jasmine and others), the event coordinators (Cindee & her assistant - Nicholas) to the set-up crew (Phil and the gang) were absolutely wonderful to work with. We had the Silverstar cater the food, which was fabulous. Most of the guests stayed at the hotel to find clean rooms, helpful housekeeping folks, a good breakfast (s)...not 1 complaint! My wife and I were extremely happy working with entire crew. Look forward to visiting again. Thank you for making this a very special day for my daughter!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Mr. Stein - it was certainly a great ending to the year. We have heard from many guests whom were delighted. It was a lovely event and we were honored to be a part of your family's day. We look forward to seeing you on a trip to Helena in the future! Again, thank you for the wonderful compliments to our teams and our property. Happy New Year!

"Montana hospitality"

5
User 25/12/2019

As soon as you walk in, it feels like home. Fireplace and coffee waiting for you. Room was plush but inviting. Stayed in a poolside room. Morning soak was heaven. Delicious breakfast. Everything is very high end.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave your kind words! Have a happy new year!

"Spacious and cozy!"

5
User 23/12/2019

This Best Western is great!!!!! The room and bathroom were spacious and clean and the staff was so friendly and kind! I will be staying here often! There are restaurants close by, as well as downtown Helena! Perfect location!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. Our staff works really hard, thank you for your warm compliments towards them. We are very pleased you enjoyed your stay. We look forward to seeing you again.

"Attentive service, comfortable rooms, great location"

5
User 18/12/2019

I've stayed at the Great Northern Best Western twice in the last year and highly recommend. The entire staff is friendly and attentive without ever being overbearing. Both rooms I've been in have been spacious and spotless, and the breakfast is fresh and has a good variety of options. Thanks to the central location and free airport shuttle I didn't need to rent a car, so that's an added benefit for someone who worries about driving in winter conditions.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stays at the Great Northern Hotel in Helena. We greatly appreciate your fabulous comments. Our staff works really hard and we are very proud of our hotel. We look forward to seeing you again.

"Warm welcome."

5
LaurieR58, Calgary 09/12/2019

This property is located in downtown Helena, which was decked out for the season. As we had an expensive road bike to bring in the front desk personnel was very helpful in securing it in storage. The bed was very comfortable providing a great night's sleep.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Laurie - we are comfortable being able to store bikes and such for our guests. I am pleased that helped you. It is fun to be the "grand hotel" in the Christmas Season! We hope you have an opportunity to come back to see us at the Great Northern Hotel on a future trip!

"A great property in the heart of Helena"

5
Michael M, Whitefish, Montana 08/12/2019

We have stayed at this property before. The location is in the heart of the city and convenient to just about anywhere downtown. Most importantly the rooms are very well appointed, everything was spotlessly clean and the bed very comfortable. Their breakfast has a wide variety of fresh and prepared items for just about any palate as well. The staff, especially the front desk are outstanding. All in all this is the place to stay in Helena!!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We really appreciate your warm comments about your stay at the Great Northern Hotel in Helena. We want to thank you for acknowledging the staff and the hard work and great service they provide. They work really hard and I am very thankful for them - we are a great team. I'm pleased you enjoyed our breakfast. We try to offer many options with our fresh fruit, bacon, and eggs. Thank you for your continued loyalty to our hotel. We look forward to seeing you again at your next stay. We wish you a happy holiday season.

"Lovely hotel"

5
denhoffdkj, Calgary, Canada 08/12/2019

Clean, quiet, friendly. We had never stayed there because we thought it was too far from the highway and it was downtown. It is less then five minutes from I-15 in downtown Helena. Plenty of free parking. Nice room for the free breakfast. And our dog was welcomed. Will stay there again!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We really appreciate your wonderful comments. Helena isn't super large, especially when you considered its the capital city. It is very nice you can get to almost anywhere in town in 10 minutes. I'm glad you had a chance to experience downtown, it has some really nice historical areas. We hope we get the chance to see you again. Maybe in the summer, than you can experience an Alive @ Five event, with music and drinks every Wednesday. Our best to you this Holiday season!

"Cleanest Hotel"

5
User 18/11/2019

This is the cleanest Hotel I have ever been in. Staff was excellent. Location is perfect. Conference rooms were comfortable. Steak house that is attached has wonderful steaks. The bread pudding dessert was divine.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your wonderful review! We are proud to provide the best in Montana Hospitality. We hope to see you again!

"One of the nicest hotels I have ever stayed at"

5
User 17/11/2019

The location is a bit odd but its a nice location nevertheless. The front desk staff were extremely welcoming and helpful. Once we made it to our room we were even more enthused. It was one of the nicest and luxurious hotels I have ever been to. It was the little things like having real coffee mugs for the coffee maker instead of the disposable paper ones you often find at many hotel chains. The breakfast was amazing as well. Buffet style but again with real plates, glasses, mugs and silverware. Once youre finished with breakfast they come and clear your table for you. It was a really nice touch. I would definitely stay here again and look forward to staying at more Best Western Premiers in the future!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Grace B thank you for your wonderful review and the great description you have provided fellow readers regarding our hotel. Our desire is to provide the best in Montana Hospitality. We do hoe to see you again!

"By far the best Helena hotel!"

5
User 14/11/2019

Everything about this place is great - location (downtown by walking paths), decor (be sure to check out the photos), rooms, amenities (they even have umbrellas!), staff, meeting rooms, food .... fantastic~!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear L3igh13 - We certainly appreciate your time go leave a review on Tripadvisor! Guests today are looking for those personal experiences! We hope to see you again!

"Best Night Sleep I have had"

5
valeriehE1948RC, Butte, United States 01/11/2019

We stayed at the Great Northern Hotel in Helena, MT for business Oct. 2019. The hotel is very clean, high quality décor, the staff was very friendly and helpful. The cookies at the front were good. Breakfast was more than most hotels offer, and the young lady working in there was extremely friendly and helpful while I was there. The rooms were clean, and I swear it was the best 2 nights sleep I have had in months. I even sent a message to the hotel to see if they would tell what kind of bed I had in my room. I highly recommend this hotel, not only for business, but I would take my family there also.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Valerie, thanks for you great compliments. We are very pleased you enjoyed your accommodations. The beds are Simmons Pillowtops. We get quite a few compliments on them. We hope we have a chance to see you again. Have a great weekend!

"Traveling"

3
Dennis W, Lake Havasu Cit 31/10/2019

We were just passing through and stopped at Best Western. Hotel is a long way off highway, terribly overpriced, has poor parking a long way from hotel. The staff is mediocre at best and could probably Beni it from some training.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve. It is our hope and intention that we will provide the best customer service to all our guests. I do hope that you will consider staying with us again.

"Nice, clean and comfortable"

5
Terry H, Bozeman, Montana 24/10/2019

Check in went quick and was accurate. Pool was open and pleasant. Beds were comfortable and the black out drapes did the job perfectly. Room and all areas were clean and well kept. Location was great with restaurants and sites nearby.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Terry - we certainly have a caring team here at the Great Northern Hotel! We do hope to see you again!

"Family friendly stay"

5
User 22/10/2019

the location of this hotel is PRIME! walking distance to the children museum and carrousel. the Gym in the hotel had wonderful equipment and the pool is a great size. Our room layout was wonderful. the breakfast had great variety for my picky toddler and Husband

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much Priscilla - we hope that we provide the best in Montana Hospitality to our guests. There is much to see and do in Helena, and we love our location being near the museum, carrousel and the movie theater! Plus there is much more to explore in the city. We hope you have any opportunity to come back to see us here at the Great Northern Hotel!

"Beautiful, comfortable and enjoyable"

5
Kand1955, Salt Lake City, Utah 19/10/2019

We only stayed one night, but I wish we had been able to stay longer. The front desk folks were very friendly and we were able to get a room on the lower floor that had a door opening out to a patio area. The room was spacious and the bed extremely comfortable, (and I am very picky). The location downtown is great during the day, but the town pretty much rolls up the sidewalks at 5:00pm. We did manage to find a good restaurant that evening. We also utlized the exercise room and took a peak at the pool, which looked inviting. The next morning we very much enjoyed the breakfast served at the hotel. We definately will stay here again partly because my husband LOVED the Great Northern Railroad theme.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. You are absolutely correct, in winter time (we have two season: summer-winter) this town closes up early. I hope you have a chance to visit us in the summer. The towncenter is very lively with afternoon outdoor concerts and Helena's Alive at Five. We recently remodeled our rooms and replaced all the beds with the same type we had before (Simmons Pillowtops) because we received so many compliments. We look forward to seeing you again.

"Hotel was great, room amazing, front desk manager, TERRIBLE and RUDE"

3
tru9496, Frenchtown 17/10/2019

We were there for a conference, and stayed 1 night as it was too expensive to stay more and our company would not pay for 2 nights, we stayed elsewhere. When we went to check out, the front desk manager was horrible. They tried to charge us for 2 nights, when we tried to explain, she was terrible. She argued and in the end required our supervisor to pay for half of the first night for all of us. Suzanne needs some customer service training. She is a terrible representative for a good hotel chain.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for stating the hotel was great and the room was amazing. I do understand that you understood that your room had been canceled for the 1st night, we did not have that information. When a reservation has a change a new confirmation is generated and sent to the email on file. We had held the room all night in anticipation of your arrival. The Front Office Manager worked with you the best she could in splitting the cost of the night that was not used. I apologize that you felt she was rude as that was not her intention. We hope you will consider staying with us again in the future.

"Beautiful Hotel"

5
ttrang2019, Glasgow, Montana 15/10/2019

This hotel is located in downtown Helena which is a beautiful place to be. Right next door to the carousel which has kids activities and ice cream galore! Also for the adults next door is the Brew Pub within walking distance of the hotel you can eat and drink and not have to drive anymore. The hotel has pool and fitness center and is also connected to a fancy lounge with food and drinks as well. Rooms were super clean the cleaning staff strived to make sure you had anything you needed, check in was fast and check out was faster. Breakfast had only a few options but the food was very good.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear ttrang2019 - thank you for your wonderful review! We are located in the heart of Helena with easy walking distance to attractions and dining options. We take great pride in our team and our property and we want to extend the best in Montana Hospitality! We hope to see you back again!

"Business trip enjoyed!"

5
Hermoso_Girasol, Utah 14/10/2019

Location perfect for business trip, yet walk-able for total enjoyment and sight seeing! Can't beat this place. Check out Reader's Alley (this history makes this my favorite), the Walking Mall, the Fire Tower, view of the Sleeping Giant...and more. Don't forget to eat at the Silver Star Steak Company for amazing grilled sockeye salmon or my favorite, the Huckleberry BBQ Bison Burger! Stop up at the Montana State Capital building, the Cathedral of Saint Helena and more. There is a Walking App for this place.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What a wonderful review for the community! We have much to offer our visitors and it is rewarding to hear that you were able to take so much in. We hope you will consider staying with us on a future visit to Helena.

"Great Northern Hotel"

4
Philip Jeffrey J, Brisbane, Australia 14/10/2019

When we visited, the morning we left we we lucky to have a small dusting of snow. It did make the place picturesque, but also a little slippery underfoot. The bedroom was large with 1 double beds, like most of the hotel/motels we have visited. We spent 2 night's there, and also had Dinner there at night,some people complained about the meals, but our were ok. Although at breakfast there was no gluten free bread, which was disappointing. All in all,it wasn't a bad motel style place. Its the kind of place you stay when passing through.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your comments. We do have a good selection of gluten free items and will follow up regarding the breads. If your room only had one bed, it would have been a king size bed. All rooms have either 1 king or 2 queen size beds. We have seen 2 "snow storms" to date this year! It does make everything look very pretty. We hope you will stop by to see us again sometime.

"Great Stay in a Lovely Hotel!"

4
cooker72, Victoria, Texas 03/10/2019

We stayed one night in this hotel....chosen partly because the adjoining steakhouse! The rooms were very nice and it was a very quiet hotel! Check-in was very easy and the desk clerk was very nice and accommodating! The breakfast next morning was very good!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great comments regarding your stay at the Great Northern Hotel. We appreciate you taking the time to provide feedback. Have a great weekend!

"The best Best Western we've experienced!"

5
Martha S, Lone Tree, Colorado 25/09/2019

This room was exceptional: New, quiet, outside entry/exit to a patio at garden level, a wet bar, separate bathroom, seating area, etc. It was top-notch! High quality furnishings and central air! WOW. We will definitely be back and will recommend this hotel to anyone traveling to Helena. Jared was exceptionally helpful at check-in. He told us about restaurants, the way to walk to the pedestrian-friendly mall, etc. He was very nice and personable. Jasmine was helpful at check-out and obviously loves pets. She was very nice to our friendly black lab and our check-out experience was great. Thanks to both of them!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay with us at the Great Northern Hotel in Helena. We really appreciate your very informative and fabulous comments regarding our property and staff. Jasmine and Jared are great and work really hard, its always pleasant when a guests take the time and effort to show their appreciation. Thank You very much. We do hope we have a chance to host you again. Have a great day.

"Septemer 2019 Stay"

5
User 25/09/2019

I stayed here for 4 nights and was very impressed with all aspects of the Great Northern Hotel. The room was very clean, quiet and had plenty of room and comfortable furniture. All of the hotel staff was very friendly and focused on making my stay exceptional. The morning breakfast had a great variety which included different choices each day of my stay. The adjoining steak house had great food, great atmosphere and friendly staff. Certainly will stay here again in the future.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are very pleased you enjoyed your accommodations and dining experience. Our staff works very hard at providing a wonderful experience to our guests. They are quite wonderful and genuinely enjoy helping and taking care of our guests. I think that is what separates us from others. Thank you for taking the time to provide your feedback regarding your stay. We hope to see you again.

"Kips September roadtrip"

5
User 23/09/2019

very nice place, even got there early so I could enjoy ! used room service , prompt N yummy , had steak dinner ! was a perfect spoil myself kinda place !! beautiful court yard , went for walk , nice ! parking a bit different ,off site ------ no biggy though ! enjoyed the free suite upgrade !! yes I will stay again !!!!!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Kip for such a glowing review. We are so pleased you enjoyed the Great Northern Hotel and the Helena area. We do hope to see you here again soon!

"Just a couple of odd things"

4
Mmarymomm, Pleasanton, California 17/09/2019

We mostly enjoyed our stay here. We had a spacious room with perhaps a bit too much furniture but comfortable chairs with an ottoman. The countertops were very high which was great for my 6'5” husband but not so much for 5'5” me. The oddest thing was when we plugged in our Apple iPad or phone in the USB ports helpfully situated next to the bed on each side the touch screens started jumping all around and the fingerprint ID did not work. Our electronics worked fine when we used the brick and a regular outlet, though. We brought it up with the front desk and she said that other people had mentioned it as well. The maintenance guy swore he could not reproduce it. It would have been nice if they had left a note about the problem. We were freaked that there was something wrong with electronics. The bed was comfortable and the staff we met were fine. Breakfast was good. We mentioned to the cleaning staff that we would be out for a couple of hours in the afternoon after we had stopped back after lunch to find the room was not cleaned. When we came back later it was still not cleaned. They came back around 5 PM but at that point it seemed too late to bother. But mostly everything was fine.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your comments. We have had 2 other guests in the last 18 months have an issue with the USB ports and we can not reproduce it. We believe it to be the type of cord or the electronic item. We have been in touch with the manufacturer regarding this issue. Thank you for sharing it with us. We do hope you enjoyed your time in Helena and have an opportunity to come back again.

"Excellent hotel"

5
Divotdiva88, Calgary, Canada 13/09/2019

We stayed here for 3 nights and were so impressed with everything the hotel had to offer. Our room was very clean and spacious, had a sink and a fridge and small sitting area. The morning breakfast selection was very good. It is located downtown so there is lots to see and do. The restaurant adjoining the hotel is also very good.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much! That is just the Montana Hospitality we want all our guests to experience. We do hope you will have an opportunity to come see us again some time.

"Fantastic stay!"

5
jrdaddy, Montrose, California 10/09/2019

We stayed here one night on our way to Glacier. One of the nicest hotels we've been to in years. Great room with plenty of space and comfortable beds. The breakfast was fantastic and all the employees went out of their way to be friendly and helpful. Even had a washer and dryer so we could reload after being on the road for 9 days. Nice restaurant right next door! Great hotel in a lovely town!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you, Thank you! We are proud of our Montana Hospitality and we hope you received that same care through out the state. We are quite proud of Glacier National Park and the beauty that lies all around. If you pass through Helena on a future, we hope to see you again!

"Outstanding Property and Staff !!!"

5
czschies, Austin, Texas 09/09/2019

This hotel and staff is excellent. During a tour of 8 major cities in Oregon, Idaho, Montana, this was one of the best hotels we stayed at. Great property. I would stay here again and recommend to anyone desiring a great location, with excellent staff.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay. It sounds like you have had a very busy couple of weeks. I hope you were able to see many beautiful sites. Oregon, Idaho, and Montana are great states, I'm partial to Montana though. :-) We really appreciate your great compliments. Our staff works really hard and we are very proud of our hotel. Have a wonderful week!

"Vacation in Montana"

5
glendaeo, Reno, Nevada 06/09/2019

Hotel is gorgeous. Room was large. Bathroom was large. Lots of activities just outside the door including restaurants and downtown area. I would have loved staying longer. The view outside the window was beautiful and a nice area to walk.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel. We are very proud of our hotel and I'm pleased you had a chance to experience its wonderful qualities. We hope you had a lovely vacation and enjoyed the Montana Hospitality. Have a great weekend!!!

"Leisure Adventure"

4
Randolph N H, Bellingham, WA, United States 01/09/2019

Excellent hotel facility itself that meets BW Premier standards. Located in the heart of a business ditrict. Parking is very awkward and definitely needs to be addressed. The attached restaurant is excellent with an attentive wait staff.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Randolph N H for your great review. We certainly hope you enjoyed your time in Helena, MT and that you will consider staying with us again on a future trip through this area.

"OUTSTANDING!"

5
User 30/08/2019

I was blown away at how amazing this place is! The quality of the rooms were outstanding. The service was incredible. The staff was very friendly and knowledgeable about the surrounding area which made navigating the town very easy!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Ormando, for taking the time to review your stay at the Great Northern Hotel. We were pleased to have you and your crew for so long. We hope we have a chance to see you again. Maybe next summer. Have a wonderful Labor Day Weekend!

"Location of This Premier Hotel is a Major Drawback"

3
gingerbear16, Meridian, Idaho 29/08/2019

We've stayed at 1 other BW Premier hotel and like it so much we go back there every time we go to that area. The largest drawback to this property is its location, which we thought would be in an area of retail stores and restaurants. We asked for a map of the area from the front desk, and found it to be very misleading as to how far you had to walk to get to shops or restaurants. Other than the carousel and attached convention center, there are no retail stores or attractions within walking distance. The restaurant next to the hotel isn't highly rated, and other than a breakfast crepe restaurant, a fast food sandwich shop and a local burger restaurant, there are no others to walk to. The parking situation is in a lot used by other businesses, so when we got ready to drive to a dinner restaurant, there were cars circling the lot because there were no empty spaces. We didn't want to lose our parking spot, so we changed our mind and went to the fast food sandwich shop for dinner. Not a very desirable option. After touring Helena the next day, we realized there were other hotels located much closer to restaurants and shopping that we would choose should we visit Helena again. The room itself is very nicely furnished and well lit, even though the walls and decor favor dark grey. The bathroom is brightly lit, the counter is spacious, water pressure is good on the top floor and the tub would fit a tall person. The walls are thin enough that we could tell there was a man talking on his cell phone in the next room, but the A/C fan does provide white noise if you need it. The included breakfast has a choice of hot and cold items and some healthy options like yogurt.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear gingerbear16 - thank you for your details review of your stay at the Great Northern Hotel. We are on the north end of downtown Helena. Walk able to the south end and the west side (mansion district). Retail is difficult in many communities today, including Helena. Last Chance Gulch has most of the retail is located. We are proud to have the carousel, Explorations Works (science museum), and movie theaters, We do think there is something for everyone in our great city and we do hope you will come back to Helena again.

"One of the best ,,"

5
Bigb12359, Calgary, Canada 28/08/2019

Absolute best possible service , room. So good we stayed for 2 nights , as our very first time. Left to continue on next leg of trip. Cut it short by 2 nights and returned to Great Northern !!!! Will return !

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Bigb12359 - Thank you for such a great review! We will be please to see you again! Safe travels.

"Nice location and property"

5
286natec, Ellensburg, Washington 24/08/2019

Easy parking, close to most things downtown. Hotel is in newer condition and is very nice. I would recommend not being on L floor, it lacks any sort of view opportunity but it was quiet. They have a breakfast but there are also places nearby.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay. I am pleased you enjoyed your accommodations. Have a wonderful week!

"Helena Great Northern Hotel"

5
User 22/08/2019

Heart of Helena - steps from Carroll College and other amenities. Great beds, quiet. Serviceable breakfast, but really friendly and helpful staff. A really nice stay and consistent as we stay there quiet often.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful review from your stay at the Great Northern Hotel in Helena. We work very hard and are very proud of our hotel. We are pleased you enjoyed your time with us, and hope we get a chance see you again.

"Clean and Pretty"

5
User 21/08/2019

The room was very clean and the beds were comfortable. Used the fitness center which had everything you would need on a trip. Really loved the decor and overall feel of the hotel. Carroll College is right across the street from the hotel which was amazing. The staff was nice and attentive. Thank you!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great compliments. I'm very pleased you were able to enjoy our amenities. We look forward to seeing you again.

"Excellent Staff"

5
Patricia B, Moscow, United States 21/08/2019

The staff was exceptional! My husband requires the assistance of a service dog. At check-in, the staff was very respectful and informed about service dogs. At breakfast, the hostess circulated through the dining area assisting guests while other employees kept the buffet line well supplied.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Patricia, thank you for your feedback. I'm very pleased you enjoyed our breakfast and accommodations. We hope we have a chance to see you again.

"Amazing find!"

5
User 14/08/2019

Helena's Best Western Premier hotel exceeded my expectations on my recent trip. The service staff was exceptional- helpful, courteous, and kind. The rooms were beautiful and well maintained. The hotel's location was fantastic and it's breakfasts among the best I have experienced in a hotel. I will definitely look up this hotel again when I return to Helena and highly recommend it to anyone traveling to this lovely city!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Anita, thank you for your lovely compliments regarding your stay with us the Great Northern Hotel in Helena. We are very proud of our hotel and our staff works very hard. I'm glad you had an enjoyable experience in Helena. We hope we have a chance to see you again. ;

"Best hotel in Helena!"

5
larry m, Kalispell, Montana 13/08/2019

This hotel is 15 to 20 years old but appears to be brand new! The lobby is so comfortable and the desk staff very welcoming! Our room was spacious, newly remodeled and very clean! The complimentary breakfast includes two breakfast meats, eggs, potatoes and a waffle bar plus fresh fruit, yogurts, cereals, breads and rolls. Nic3 selection of juices and great coffee. Free parking and convenient to Last Chance Gulch, a Carousel, big meeting spaces, just a first class place!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your kind words. We celebrated our 16th year in June. We take great pride in our team and our property. Our goal is go provide the best in Montana Hospitality! We hope to see you again! Marti Bara

"Great stay!"

5
staceyd11, Madison, WI 07/08/2019

My 4 year-old daughter and I had a great stay here. The location next to the carousel and science museum is great for families with young kids. The hotel/room was very nice and the breakfast fresh and extensive. Silver Star Restaurant was very accommodating as well with good food and service. The bathroom in the room could've been cleaner.

martib772, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Stacey for taking the time to share your experience! We are glad you had such a great time here in Helena.

"Very disappointed"

3
User 06/08/2019

The hotel itself was nice and staff were friendly. I am very disappointed that housekeeping did not follow their policies regarding lost items. I left my orthodontic retainers on the back of the sink. I reminded myself to grab them, but got distracted by a co-worker. When I got to my next hotel that evening, I called and asked if they could keep them at the front desk to be picked up on my way home the next day. I was told housekeeping would call me back . I did not receive a call back, so the next evening I called to let them know I would stop to pick them up. I was informed they did not have them. I explained that I knew where I left them and described the container they were in, again they said they did not have them. They are very expensive so I waited a couple days and called again. I explained to the gentleman in housekeeping that these retainers were more expensive than most jewelry I could have left behind. He said he understood because they just had a meeting about not throwing away things like that which are left behind! I can only assume that means they realized they threw them away or it is really coincidental that they would have this meeting. I take responsibility for leaving them in the first place but am disappointed that they would not follow their own policy regarding forgotten items and just submit them to their lost and found.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Bozblonde - we are sorry we were not able to fine your appliance after relooking in the room after your call as well as checking with the laundry. We do take great responsibility for the items that we find that are left behind. Regardless of the value of an item, we do log them in lost and found. Thank you for giving us a 3 out of 5 and we do hope we will see you again.

"Great hotel"

5
Jennifer L, las vegas, United States 05/08/2019

We were on a road trip and this was one of our stops. We were pleasantly surprised with this great hotel. A real gem. Great decor. Great location. Great service. I had called the day before to request an early check in and they said they would put my name on the list. When we arrived Jasmine had seen my request and snatched up the first clean room. It made our visit that much better. I would definitely recommend this hotel.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Jennifer - thank you for using the pre check in process offered at Best Western. This gives us the opportunity to be prepared for your arrival! We do hope your travels bring you back again for a visit in Helena and that we have the pleasure of your company on a future stay.

"Dedication to excellence"

5
Memory B, Graham, United States 05/08/2019

Gem located in the heart of Helena. Their dedication to customer satisfaction and excellence had no boundaries. They hunted down the perfect wine I was looking for. Beautiful lobby and room decor, with fresh flowers and cookies to greet you. The epitomize a true Montana spirit. Breakfast was served from 6:30-10:00 am to accommodate any late sleepers. Conference facility was bright and well equipped, lunch and dinners were tasty fare. The laundry facility of site was just what we needed after a day of hiking and getting caught in a downpour. Relaxing pool and hot tub helped the tired muscles at the end of the day. All in all, I would definitely stay here again and highly recommend it to anyone .

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you - this is the experience we wish for all our guests here at the Great Northern Hotel to receive! We think we have a lot to offer in the Helena community to entice you to return again!

"No house keeping available"

3
User 04/08/2019

No housekeeping visited my room. Front desk made sure to let me know there were too busy and to check back in the morning. A simple apology would have been better than what I received. No offer to make it right.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback. We take all comments seriously and are very saddened to hear of your issue. Due to the anonymous nature of Trip Advisor reviews, I cannot find your reservation.If you would like to contact me at the hotel, I would like to look into this situation further. We are prepared to clean a guest room 24 hours a day and or to bring you items you might need. On behalf of the staff, we do apologize for this miscommunication.

"Perfect Stay in Helena"

5
User 29/07/2019

Room was clean and bed was comfy. Infused water was provided in lobby along with great sugar cookies. Desk staff was helpful and professional. Steak house on site was delicious. Walked across to Carroll College and enjoyed the "Symphony under the Stars."

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great compliments regarding your stay. We appreciate your feedback. Symphony under the Stars is a great evening. We hope to see you again.

"one of the best in the u s a , canada europe"

5
User 29/07/2019

the property is located in a restored psrt of town . net to a nice park, restaurants, coffee and ice cream shop . i've stayed in best westerns in the u s a , canada and europe . this rankes at the top . beautiful rooms and ammentities. great restaurant on location . easy access to the interstate . brew pub near by .

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Donna - thank you so very much for your great compliment! We appreciate your comments - we strive to provide the best experience. We hope you have an opportunity to pass through Helena on a future visit!

"Favorite Place to Stay in Helena"

5
User 29/07/2019

My son attends Carroll College in Helena. This hotel is my favorite. The staff is very friendly and accommodating. The hotel is in walking distance to Carroll College and to the downtown areas. A great place to stay!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks so very much! We certainly have and continue to enjoy the Carroll College parents we get to know over the years! We are very proud of the Carroll students who are on our team! We will see you next time!

"Very nice property, close to downtown."

5
User 29/07/2019

This is a great property in a very upscale area of downtown, Helena. Close to resturants and movie theatres. Nicest place I have every stayed in Helena, Very comfotable, feels like an old top of the line hotel from by gone times.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you James B for your very kind words. We take great pride in our property and our team. Our goal is to provide the best in Montana Hospitality! Please consider staying with us again when your travels bring you to Helena.

"this is an awesome best western"

5
Mark S, bethel park, United States 26/07/2019

my wife and i passed through Helena , Montana on our way to glacier national park. what a nice little town and great best western . we've stayed at best westerns in Canada, the U S A and Europe but this may be the nicestest we've experanced. new, hotel , great restaurant on site , other good restaurants in the same block , good brew pub right there . this is in a revamped part of town . good coffee & ice cream shop right there. easy access to the city and city park.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Mark, thanks for your warm compliments. I am pleased you had a chance to visit Helena, we have quite a few attractions to see. Sometimes we are overlooked because we are so close to Glacier and Yellowstone National Parks. I'm happy you got to enjoy our little town. Have a great summer!!!!

"Great Hotel"

5
Angela Y, Spring, United States 26/07/2019

This was a very nice hotel, very clean and a very courteous front desk crew on all shifts. The hotel room was very quiet and I was concerned since I was on the 2nd floor and other reviews said to get a high floor due to noise but that was not an issue.

"Great Hotel"

5
Mandytastic, Salt Lake City, Utah 22/07/2019

We booked, in person, at the last minute while driving through town. The room was spacious, clean, and really nice. The staff is friendly. We didn't do much exploring but the hotel is located near some restaurants and a coffee shop.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you - there is much to explore in our area and in Helena. We hope you have an opportunity stop by again one day! Happy Trails!

"Verry nice in a great location"

5
User 22/07/2019

Very nice newer hotel with great beds and furnishings. Well cleaned motel with the most friendly staff I have ever encountered and is right in the hart of the down town walking district which includes shopping, bar's and a carousel.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are located in the heart of down town, easy walking to mansion district, Carroll College and other parts of down town. Or stay close by and enjoy a movie, ice cream and a ride on the carousel!. So much fun! Thank you for staying with us and leaving a review!

"A Nice Hotel in a Good Location"

4
FLB, Claremont, California 20/07/2019

We were on a road trip from So Cal to a ranch in Montana and stopped in Helena on the way. This hotel is nicely decorated and our room was comfortable and quiet. I like that they include a regular refrigerator instead of the typical mini bar. I was able to refrigerate the food that we are traveling with. The breakfast is included and it was adequate but not great. The hotel is in a good location, walking distance to some restaurants.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback regarding your stay. I am pleased you enjoyed your time in Helena and your accommodations. We look forward to seeing you again.

"Excellent"

5
Shaun O, Bozeman, MT, United States 19/07/2019

Awesome selection of a large breakfast spread! Nice hot tub and pool! Free parking and near attractions. Clean room and nice amenities. The food selection at the conference was top notch. The service and food in the lounge is excellent.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Shaun for your great compliments regarding your stay. I pleased you had a successful conference. We look forward to seeing you the next time your travels bring you to Helena.

"True North traveler."

5
User 19/07/2019

I'm not fussy but was very impressed with firstly the outside of the building even though there was some surrounding construction. The front lobby staff was friendly and very thorough, The lobby, hallways, were sparkling clean and decorated appropriately, and room was outstanding. The bed/linens very high end. Thanks for offering such a nice place highly recommend

"Excellent place to stay."

5
Irej, Frenchtown, Montana 19/07/2019

Located in the heart of downtown Helena. Close to parks and restaurants and easy to get to. Friendly and accommodating staff committed to making each stay perfect. Clean rooms that are nicely decorated and appointed. I've stayed at this hotel several times and have always had a great experience.

"wonderfull place"

5
User 17/07/2019

front desk is very friendly and helpfull . russ the bartender was fantastic. we didnot eat dinner here but have in the past and it was always great. its also close to the carasole to be able to have agreat ice cream

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great feedback regarding your stay. We look forward to seeing you again.

"Five star treatment"

5
Michaele L, Hayward, Wisconsin 15/07/2019

We enjoyed our one night stay here. We were celebrating a big anniversary so had a drink in the lounge and dinner in the Silver Star restaurant. Food and service were excellent. We loved the guest robes that were available for use. We received friendly, helpful service from the people at the front desk. We would stay there again. The only negative is not the fault of the hotel. There is road construction all around which made it difficult to get there. However, the women at the front desk gave excellent directions and talked us right in.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Michaele, for your wonderful comments. I'm very pleased you enjoyed your accommodations and dining experience with us. Our staff works very hard, and we are very proud of our hotel. We look forward to seeing you again.

"family friendly vacation spot"

5
User 12/07/2019

I just returned from a family vacation at the GreatNorthern Complex. We were a party of seven aged 67 to 18 months. This place is so well laid out and the concept is wonderful. Great experiences for kids in walking distance for our two toddlers. The Carousel and the Discover Museum and Cinemark theatre kept us busy for three days. We didn't use our car once. The hotel staff were more than accomodating. Quiet rooms beautifully appointed with a wonderful breakfast included. I can't say enough good about this experience. It will become a family destination vacation spot, well located in the center of Helena. We enjoyed the special service we received at the attached restaurant (did I mention in walking distance?) our waiters were kid friendly and we had 5 kids. Thanks Troy for your magic tricks, we were enchanted! Can't wait to see what else will be added to this entertainment district. Thank you for everything!!!!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm compliments. It always brings a happy feeling, when we hear these types of reviews. The goal of our staff is to provide memorable experiences for our guests, to give the guests what we ourselves would like to receive. I'm very pleased you were able to enjoy some of the great options that Helena offers. We look forward to seeing you again.

"Cosy, clean, very friendly"

5
Brigitte1972, The Netherlands 08/07/2019

We enjoyed everything about our stay in this hotel. A very friendly welcome, a spacious, clean room with comfortable beds, a cosy atmosphere. Enough parking space and a great restaurant right next door (accessible from the hotel).

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Brigitte, thank you for your feedback regarding your stay at the Great Northern Hotel in Helena. We really appreciate you wonderful compliments and are very pleased you enjoyed your accommodations. We hope to see you again should your travels bring you back to Helena.

"Comfortable stay"

5
Ellen4719, Auburn, Washington 07/07/2019

Well designed with comfortable beds in a comfortable room. Breakfast was above the normal hotel breakfast with so many choices and for me good yogurt. Staff was accommodating. Good shower and towels as well as bed linens.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your compliments about the Great Northern Hotel. We know those are important areas that our guests desire! We hope you enjoyed your time in Helena and that we will see you again some time.

"Great Location and Beautiful Facility"

5
miles2004, Portland, Oregon 06/07/2019

Beautiful hotel located in an area where guets can easily access nearby restaurants, shopping and entertainment. Hotel staff was attentive and observant and went out of their way to accommodate our needs.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind words and compliments! We take great pride in our team and our property. We hope you will have the opportunity to come back to see us again!

"An A+ for a Best Western "

5
User 04/07/2019

My wife and I decided to stay here on our trip to Montana and this hotel did everything right. From start to finish, they earned a perfect score in every category. All of the staff members were friendly and helpful. The hotel is reasonably priced and clean. The room was clean and cozy. The bed was soft and comfortable. The breakfast was delicious. We are Diamond Select members and Best Westerns like this make us proud to be loyal guests. The hotel is in a great area with a lot of stores and restaurants in a short distance from the property. We will definitely stay here again

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your compliments! We are so very proud of our team and our property. We believe the Great Northern area and Helena have much to offer our travelers, whether they are here for business or pleasure. We do hope to see you again here at the Great Northern!

"10/10!!"

5
User 30/06/2019

We planned only one night in Helena on a family trip through Montana, but this hotel is one of the reasons we wish we had planned for more! We had reserved a room well in advance, and at the last minute decided to get two rooms adjoining - the staff was very accommodating and even adjusted the per room cost down based on occupancy, which I hadn't expected due to the late notice. The facilities at this hotel, room, lobby, fitness, etc. are beautiful, clean, comfortable. Staff is consistently friendly and helpful. Breakfast quality and selection was probably the best "free breakfast" our family has seen at any hotel - and we've seen a lot! Location is very central and we enjoyed walking around historic section of Helena and Carroll College. Also - for you "complimentary cookie on check-in" folks out there - I'm just saying the cookies at this hotel are the cutest and most delicious. We plan to return to Helena to spend more time and we will definitely be staying at the Great Northern.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Maria, thanks very much for your wonderful warm comments. This is our reward for working in the hospitality industry, is hearing how memorable and enjoyable a guest experience was. Our staff works very hard and each of us our proud of our hotel and hopefully everything we have to offer. We do look forward to seeing you again.

"Clean and Classy"

5
Safari18656369378, Whitefish, Montana 28/06/2019

Impeccably clean, updated and modern room. Beautiful view. Charming area with shops and restaurants. Friendly and helpful staff. Complimentary breakfast was fresh and delicious. Will definitely be staying here again!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank yo u for taking the time to provide feedback regarding your stay at the Great Northern Hotel in Helena. We are very happy you enjoyed your accommodations and breakfast. We look forward to seeing you again when you are next in Helena.

"One of my favorite hotels for kids"

5
User 26/06/2019

I always stay here with my kids. Great rooms and service. We particularly love the fresh made breakfast that changes everyday, the hotel pool which we use everyday, the well equipped fitness center (free weights, machines, treadmills) and the amazing location. The carousel is across the street, a great park with running and biking trails and playgrounds is a few minute walk away. There is also a nice kids museum right there and you can walk to downtown. We also enjoyed the restaurants nearby (crepes and japanese ramen and sushi). Can't beat it!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback. You've done an amazing job of describing the highlights of our hotel. We are pleased you were able to enjoy all the benefits we have to offer and appreciate your continued loyalty with us. We look forward to seeing you at your next stay.

"Pool Noise Made for a Bad Stay"

2
JP59701, Butte, Montana 24/06/2019

The hotel and rooms were very clean and nice. This is what you would expect for a Best Western Premier property. However, the noise experienced in the room was horrible. We had a room that opening to the pool. We didn't request this room. The room was assigned to us. We checked into a king room and had no children with us. We happened to stay in our room on Saturday evening. The noise from the pool was horrible. It appeared to be a girls team staying in the hotel. The girls yelled and screamed loudly for the evening. I called the front desk at 7:50 to ask when the pool closed and comment about the noise. The desk person checked the pool camera and said the pool did have a lot of people. They also noted they would be kicked out at 10pm. We endured close to 3 hours of yelling and screaming. It was hard to even hear television. I am not sure why they assigned us a room next to the pool when we checked in without children. Spending an evening listening the yelling kids has made me not want to stay at this property considering the price we paid for our room. I would warn any potential guests to check their room assignment when checking into the Great Northern. Rooms bordering the pool can be very noisy.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave a review. Your review notes that the room was clean and nice, however the location was not to your satisfaction. We were full both Friday and Saturday evenings. The folks in the pool were not an organized group that were planned to stay with us. We do monitor the pool and ensure it is closed down promptly at 10pm. There are only 6 rooms that are by the pool, we certainly try to ensure we get all rooms to their desired location. We do hope you will consider staying with us again here at the Great Northern Hotel.

"Not again."

1
User 20/06/2019

I've stayed in friendlier and cleaner places for a third of this price. I am recommending my organization no longer stay at this hotel again. The staff was oblivious to customer service. I could not walk around in the room without shoes, gross.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your review. As you can see, this is not a typical review and we have many happy customers. Also, please know that you will always receive the best qualified rate available by booking on Bestwestern.com or calling us directly. Have a good weekend.

"Nice place in a nice location"

4
thomasdZ7787HS, Stuart, Florida 14/06/2019

Convenient to everywhere here. The rooms are nice and comfortable. It's a good place to stay on a stopover. I was a little taken aback by the attitude of the breakfast cook scolding guests who arrived a few minutes early. Gee, I thought we were the guests.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thomas, thank you for your feedback for your stay at the Great Northern Hotel. I am very pleased you you enjoyed your stay. We remodeled all of our rooms in 2018, including new beds. I will review with our breakfast staff, we always get such great compliments regarding their friendliness, make sure they are aware that sometimes what we mean to say, doesn't come out the right way. I hope you did not feel scolded at all, and you enjoyed your meal. We hope to see you again.

"Beautiful hotel in a great location"

5
ricomare17, Hamilton, Montana 10/06/2019

We recently spent three nights at this hotel while touring Helena. Every part of the hotel is beautiful and immaculate. Our room was very quiet, comfortable, and well-equipped. The free breakfast offered everything you could possibly want. Front desk staff were helpful and cheerful, and they were very excited to share their city with tourists. The location is perfect, and close by is a walking/cycling/running track for a great outdoor workout. We loved our stay, and we would highly recommend this hotel.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for you feedback regarding your stay at the Great Northern Hotel Helena. Your review was a pleasure to read. We are very proud of hotel and town, and our staff works very hard, it is a wonderful feeling when our guests have such an enjoyable experience. I am very happy you were able to enjoy the options Helena has to offer, we are often overlooked in the tourist industry with the two national parks surrounding us, but we have our own little niche, and we are glad you were able to experience it. If you are ever back in Helena, we would like to see you again.

"Exactly What We Were Looking For"

5
User 07/06/2019

It was so pleasant to arrive at The Best Western Inn in Helena. We had just driven from Yellowstone area and it was hot and we were tired. As soon as I entered the hotel to check in, I felt refreshed by the cool temperature of the lobby. As I looked around I noticed it was posh and elegant, making me happy that my family would be arriving to this setting. We stayed in two bedrooms that opened up to each other, plenty of space for three couples and a baby. The rooms were clean, there were plenty of towels and supplies, and we had two bathrooms and two bathtub/showers. And there was a mini refrigerator. We came into town for my cousin's wedding and the location was ideal for us, close to all the events. We appreciated the restaurant and free breakfast. My husband and I are vegans and did fine with the hot oatmeal and fruit. The rest of our family enjoyed the variety of choices. The staff was warm, professional, and helpful when we had questions. We visited the Broadwater Hot Springs, just a 10 minute drive from the hotel, and shopped at Natural Grocers, an excellent substitute for Whole Foods or Sprouts. If we return to Helena, we'll definitely choose to stay at The Best Western Inn again.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Tanya, thank you for taking the time to leave such a detailed review. We really appreciate your fabulous comments and are very happy you had such a great weekend in town. I hope you enjoyed Yellowstone Park, and Old Faithful, we hope to see you again in the future.

"Housekeeping staff needs training"

2
kaya7062017, Wilsonville, Oregon 05/06/2019

We have stayed here numerous times on business because it's such a nice hotel. However, the cleanliness of our room this last trip was far below the usual standards of a premiere hotel. The toilet was black at the bottom of the bowl and looked like it hadn't been cleaned properly in some time. There was hair on the counters and on the mirrors as if they used the same rag to wipe everything off. Speaking of the counters, there was a build up of grime, which indicated they also hadn't been thoroughly cleaned in some time. Thank goodness we always carry disinfectant wipes with us as we went through a lot of them.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. As you stated yourself, you stay with us frequently and know this is not a typical issue we have. As your review is anonymous, at your convenience, please send an email to fom@gnhotelhelena.com with the full name on your reservation, so that we can address your concerns directly. We hope you will visit us again in the future so we can provide you with a better stay!

"Business"

5
User 05/06/2019

Excellent service and staff, very clean rooms. Restaurant is wonderful. Would highly recommend staying here. Great shops nearby. Friendly staff. I was talking with my friend that I forgot my toothpaste and was going into the little market and the night manager handed me a travel size toothpaste. Thank you

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Michelle, thank you for taking the time to provide your feedback regarding you stay at the Great Northern Hotel in Helena. We are very pleased you enjoyed your accommodations and staff was there ready to serve you. We hope to see you again.

"Mr"

5
User 30/05/2019

This was an excellent stay for us as we continue a road trip retirement holiday. Great value for money. Good restaurants nearby. Used guest laundry, wifi and enjoyed excellent breakfast to start our next day.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel Helena. We appreciate your warm comments and are very pleased you enjoyed your accommodations and breakfast. We look forward to seeing you again for your next trip. Happy Retirement!!!!!!

"Excellent Stay!"

5
AZteacher85203, Mesa, Arizona 27/05/2019

We always stay here when we visit in Helena. It's in a great location, the atmosphere is cozy (check out the lobby lounge), the breakfast buffet has something for everyone & the staff members are friendly yet professional.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much! We do hope to see again!

"Felt incredibly comfortable"

5
User 24/05/2019

My room was huge! Everything was spotlessly clean, and very comfortable.I loved the roomy bathroom. Big shower and tub and lots of space to get ready for the day. I ate at the steakhouse downstairs and the food was amazing and they had a great wine selection. Check in and check out were very seamless and the staff were all very friendly.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Jennifer - we have large rooms - some are bigger then others, so we are pleased you enjoyed your stay!

"Helena "

5
User 19/05/2019

This is the most well appointed Hotel on your journey through the USA with very Clean, comfortable and large rooms it had a Wonderful breakfast its a must stay on your journey through this beautiful area

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Such wonderful comments - thank you Joe. Our team aims that each guest has the experience you did! We do hope you have the opportunity to come see us again when your travels bring you through Helena and Montana! M Bara

"Wonderful place to celebrate an anniversary!"

5
ccampbell107, Bozeman, Montana 14/05/2019

This hotel is my favorite to stay in when I visit Helena. It its a lovely property--has all the amenities that I could ever wish for, clean large rooms, a great accommodating staff, a great breakfast and is centrally located to all that one might want to see and do in Helena. They also serve a great cookie every afternoon in the Lobby!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Wow - thank you for the great review. We love our returning guests and thank you for your loyalty to the Great Northern Hotel!

"Gorgeous Hotel with Excellent Service - Best Sleep Ever!"

5
User 14/05/2019

This is a beautiful hotel from the lobby to the guest rooms. Quiet - no noise wafting from the hallway or next door rooms. Every staff member provided excellent customer service and were friendly and helpful. The steak house adjacent to the hotel is first rate.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Northstar - thank you so very much for your compliments of our team and our hotel. We recently earned a Champion Care Award, 1 of 110 chosen out of 2200 hotels - we are proud to be at the Great Northern Hotel. We hope you have an opportunity to come see us again!

"Graduation Weekend"

4
Fearless03108046674, Durham, Oregon 13/05/2019

Nice hotel, great location for visiting Carroll College and Helena. It is located in a nice part of Helena with plenty of parking and easy walking to many locations. The hot tube was broken while there so that is why I gave it a 4 instead of 5.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind words. Yes - we are waiting for a part! Just when you think Amazon can get you anything quickly, you learn even they can't make miracles happen! Thank you for staying with us for just a wonderful weekend!

"Absolutely worth it!"

5
TLeeB, Havre, MT 11/05/2019

Needed last minute room for conference. Booking direct was easy and efficient. Within moments had email confirmation and inquiry regarding special requests or upgrades. Just wanted a bath tub. When we arrived, we were immediately upgraded to king executive suite. The front desk staff were professional and efficient and the room was beautifully appointed and immaculate. Only complaint is that I did not have enough time to enjoy it as conference started at 730am and we couldn't extend our stay because of college graduation. Easy walk to wonderful restaurants! Will definitely stay again!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for sharing your experience with the Great Northern Hotel Helena.I am so happy to hear how much you enjoyed your recent experience with us and that our staff helped to make your stay one that you won't forget. We do hope you will come and visit it with us again.

"Great Northern Best Western"

5
kimsturdevant, Great Falls, Montana 07/05/2019

The hotel was fantastic. It was in a historic part of Helena, MT. Within walking distance of many restaurants and a movie theater. The carousel and ice cream shop are nearby, as well! You will not be disappointed!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Kim - thank you for the glowing review! We enjoy our location as do our guests! We do hope to see you back again soon!

"Great hotel"

5
ron k, Billings, Montana 06/05/2019

The ONLY place I stay in Helena MT! Always clean, quiet and and comfortable. The breakfast is always fantastic. Friendly and knowledgeable staff. I have stayed here at least once a year for many years and have always found everything to be excellent. You owe it to yourself to stay here.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ron - your compliment is heart warming to the entire team! We hope each stay offers you the consistency that you come to know. We look forward to many returns.

"Great Location, Beautiful Hotel"

5
scubababe10, Calgary, Canada 03/05/2019

Stayed at the Best Western Premier Helena Great Northern Hotel on our way home from down south. We spent 3 nights on our way home and this hotel was by far the best we stayed in. Staff very friendly, room was impeccable, beds were so comfy and the breakfast in the morning had lots of choices and was delicious. If we decide to stop in Helena again in the future we would absolutely choose this hotel.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are very proud of our hotel and the fact we are one of the few Premier Best Westerns in North America. We always want to give that next level service and product. I want to thank you for complimenting our staff and the hard work they do for you. Thank you for taking the time your review your stay. We hope to see you again.

"Above and beyond service"

5
User 01/05/2019

Very nice hotel with an excellent restaurant attached. I left my I-pad in the safe unlocked. I called the front desk the following morning when I realized what I had done. Jasmine answered the phone and within 5 minutes had located my I-pad and assured me it would be shipped to my house right away. It had arrived before I got home from my trip.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
William, thanks for your feedback regarding your stay. I'm very happy Jasmine was able to take care of your I-pad so quickly and it was a nice surprise for you, when you got home. We really appreciate your kind comments and look forward to seeing you the next time you are in Helena.

"A great hotel with friendly staff"

5
jaygshaver, Whitefish, Montana 29/04/2019

I stay here 4-5 times a year- always a pleasant experience- great staff, quiet and large rooms, central location, spotless, best hotel breakfast anywhere. also great fro conversions, fro up meetings we have held numerous meeting here over the years always with great a high satisfaction from those in charge as well as our members.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I am so happy to hear how much you enjoyed your recent experience with us at the Great Northern Hotel in Helena and that our staff helped to make your stay one that you won't forget. We look forward to your next visit.

"Very nice hotel"

4
737hilaryt, Mukilteo, Washington 17/04/2019

We went to Helena to visit family and decided to stay at the Best Western. It was very nice, but there were a couple of minor details that could use some attention. At breakfast, the only tea they had available was Tazo tea - mint. No English breakfast or earl grey... for this of us who are not coffee drinkers, having a good assortment of teas is important. Additionally, the towels in the rooms were very rough and were frayed along the edges. This was a NICE hotel. Did not expect frayed towels. The desk attendants were extremely helpful and polite. The proximity to Carroll College could not be beat. Comfy beds and nice shower amenities.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We certainly appreciate your feedback. Thank you for taking the time to review your stay. We do have a variety of teas, I will check with our breakfast staff to see what might have changed. We look forward to seeing you again.

"Best place in Helena"

5
User 16/04/2019

Best Western Helena Montana gets an A. This hotel is beautiful inside. Extremely clean. The bed is very comfortable. The staff is courteous and helpful. Nice indoor pool and spa. Cozy room where complimentary breakfast is served. The rates are very reasonable. Great location near downtown. Would stay again.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Robin, thank you for your wonderful comments regarding your stay at the Great Northern Hotel. We greatly appreciate your feedback and we are very pleased you enjoyed our accommodations. We look forward to seeing you again.

"Business Trip"

5
Kevin S, Butte, Montana, Usa 15/04/2019

Staff is always very friendly and welcoming. The provided breakfast is a step up form others, not restaurant quality, but good. rooms are always very nice and the beds are great. I always enjoy my stay.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Kevin for your warm comments. Our goal is to be consistent to all our guests. We also get many great comments on our beds. We do not have a full service kitchen available for our breakfast, but we do make scrambled eggs from cracking eggs and provide many home cooked entrees. We look forward to seeing you again.

"Best place to stay in Helena Montana!"

5
katherine5478, White Sulphur Springs, Montana 11/04/2019

I stay at this hotel every time I am in Helena. The rooms are clean, the beds are soft, the rooms are nice, the pool is wonderful, and the breakfast is always delicious. Most importantly the staff are friendly and always helpful.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I am so happy to hear how much you enjoyed your recent experience with us at the Great Northern Hotel in Helena and that our staff helped to make your stay one that you won't forget. We look forward to seeing you again.

"Finally a hotel that caters to women business travelers!"

5
Patrice K, Texas, United States 07/04/2019

I have never stayed at a BW Premier before. I cannot tell you how comfortable and impressed I was with the BW Premier in Helena, MT. I have been traveling for business for 25 years so I don't get too excited about hotels. Seen one - seen them all is my motto. My biggest concerns are good showers, good lighting, comfortable beds and pillows and a lot of counter space in the bathrooms. This hotel had everything plus more. There were makeup mirrors in the bathroom as well as a little sitting area with a mirror and plug that you could sit down to dry and style your hair. This may not sound important to men or vacation travelers, but it is huge for women business travelers. The hotel staff could not do enough for you. The free breakfast was 10 times better than most hotels - including homemade french toast. There was a game room, indoor pool and many other amenities that made it more like a resort than a hotel in a capital city. I would highly recommend this hotel and definitely stay there again if I was in the area. You can't go wrong here.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Patrice, thank you for taking the time to review your stay at the Great Northern Hotel in Helena. Your words are so beautiful and make me so exhilarated. My staff and I go day to day just hoping to provide memorable experiences for our guest and sometimes never knowing if we had succeeded or not. I cannot express our gratitude as eloquently as you, but please know we are very appreciative to have had you as a guest. We look forward to seeing you again.

"Wonderful hotel"

5
RonW903, Williston, North Dakota 24/03/2019

Staff was excellent and steak special on Friday evening was superb!! Great clean room with plenty of space even with a rollaway. Check in and out was easy and very close to multiple places to eat and drink.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We love hearing that you enjoyed your time with us as well as your accommodations! We look forward to your next stay.

"Great Place to stay."

1
User 23/03/2019

I have traveled a lot for work and found the Great Northern Best Western in Helena MT. one of the nicest if not the nicest place to stay. All of the people there are extremely professional and very nice .

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I am so happy to hear how much you enjoyed your recent experience with us at the Great Northern Hotel in Helena and that our staff helped to make your stay one that you won't forget. You comments say great things, but the 1 rating you gave us leaves us a little puzzled. I would be more than happy to discuss any concerns with you. We do hope you will come and visit it with us again.

"Nice Hotel!"

5
User 22/03/2019

Like the fact it was within walking distance to places to eat. Rooms were nice and comfy! Walking distance to the Convention Center. Trying to figure out what excuse we can think of to stay there again!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We love hearing that you enjoyed your time with us as well as your accommodations! We look forward to your next stay, whether you're able to come up with an excuse or not. :-)

"Wonderful, Grand Hotel"

5
MTMama75, Forsyth, Montana 21/03/2019

Although the hotel is completely modern, it's service dates back to when hotels cared about their guests and their comfort. The furnishings in the building and rooms are lovely, the rooms are clean, modern and comfortable. The staff is always friendly and helpful. The lobby is beautiful and the breakfast is great. Many items to choose from. We ALWAYS stay here when we come to Helena.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Your review was a joy for me to read. We are really proud of our hotel and the service we provide, but to hear your lovely compliments of our customer service, gives me such a warm glowing feeling. We always here about Southern hospitality, but I'm a firm believer that Montana hospitality far surpasses anything else out there. We look forward to seeing you again.

"Very nice!"

5
Roberta S, Las Vegas, Nevada 17/03/2019

Enjoyed our stay very much! Thanks to Jacob at the Front Desk for a very smooth check in and for his help with parking options. After a very long day on the the road we really appreciated the on-site restaurant and that it was open until 11 pm. Very nice decor - you can definitely see the difference in the Premiere level.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for giving kudos to Jacob! We hope you will come see us again!

"Wonderful base for explorations of Helena"

5
mtngrl406, Libby, Montana 15/03/2019

I was so pleased by everything during my stay for a weekend in Helena. Staff were friendly, efficient; room so clean and comfortable. Easy walking around downtown and quick access around Helena. Highly recommend this for your next trip to Helena!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your kind words! We do hope to see you again!

"Mid-downtown, modern and close to everything!"

4
TSNW52, Liberty Lake, Washington 12/03/2019

Reservations, check in/out, parking and staff were all 1st rate. This gem is hidden in the walking portion of downtown Helena and is well placed! The room was nicely laid out, with all the amenities of a luxury hotel. The bed/pillows were okay, but not as comfortable as we'd like and the floors/walls are a bit thin - allowing too much noise - but we are seniors, who like it quiet.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your review. All rooms were remodeled last winter, including new beds/pillows. We certainly do know beds and pillows are a personal choice, and we are sorry to hear you did not sleep as well. We do hope you return to Helena and to the Great Northern Hotel!

"History weekend in Helena"

5
jimv954, Billings, Montana 08/03/2019

What a nice place to stay, we requested a pool side room since we were taking our Grand Daughters on a history weekend, we enjoyed the poolside room as we all could swim & be back in the room in about 10 steps. Being right off the pool we thought it might be noisy, but it was fairly quiet. The breakfast was very good & all the hotel staff was very friendly, we will definitely stay here again!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Jim, I am so happy to hear how much you enjoyed your recent experience with us at the Great Northern Hotel in Helena and that our staff helped to make your stay one that you won't forget. We do hope you will come and visit it with us again.

"Helena"

5
Guide34555428912, Victor, Montana 01/03/2019

Room was excellent. Clean nice sized. Staff very friendly and helpful. I would definitely recommend to anyone looking to stay in Helena. Parking was a bit confusing at first. They have 2 different parking areas.

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I am so happy to hear how much you enjoyed your recent experience with us at the The Great Northern Hotel and that our staff helped to make your stay one that you won't forget. We do hope you will come and visit it with us again.

"Great rooms, great service, overall great hotel!!"

5
User 15/02/2019

This hotel has it all and is doing everything right! The hotel common areas are clean and well appointed as well as the rooms. The beds were nice and comfy and I really love the Tarrocco bath products. Every staff member I encountered was kind and provided excellent guest service. I ate breakfast at the hotel both mornings and they had lots of great and tasty options. This was my first stay and I will stay again when I am in Helena and recommend it to others. Thank you Best Western - Great Northern Hotel for really nice stay!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Just what we strive for everyday - to give our guest the very best in accommodations and customer service! Thank you for your warm remarks and for compliments. We are proud of our team here at the Great Northern Hotel and will look forward to your return!

"Wonderful"

5
MarilynandGary, Calgary, AB Canada 13/02/2019

This truly is a premier property! It has great, convenient handicap parking. Easy access to the property and a luxurious but homey feelin. The roaring fireplace in the lobby with a welcome cookie and water was so inviting. It was a bit hard to find, but we stumbled on to it. Rooms were large,great beds good fitness facility. Wish the. Tiisues were softer. Superb breakfast with amazinly friendly staff! Great stay.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Marilyn & Gary - such a warm and lovely description of our property. We are proud to represent the best in Montana Hospitality! We do hope you have an opportunity to come stay with us again on a future trip to Helena.

"Excellent stay: mini suite/one king sized bed"

5
User 13/02/2019

Shuttle service was great. Hotel lobby was very attractive and cozy with a lovely fireplace and the front desk staff were always friendly. Hotel staff seemed sincerely nice and relaxed something that made us feel welcome. The room's layout was great, the furnishings/decor nicely updated and it felt larger than its actual dimensions. For the ladies traveling, the bathroom had ample generous countertop space to lay out makeup, etc. The bed and pillows were wonderfully comfortable. We loved the number of outlets and ports to charge and use our devices and the WiFi was very good. Breakfast was awesome! The food selection caters to both kids and adults alike and the quality is very good. Having the restaurant/ bar right there was huge plus considering the high temp one day we were there was -4F and we didn't want to leave the hotel that night. Finally, the in-room refrigerator and microwave were much appreciated. It is unusual to stay at a hotel and realize you liked everything about it. All the things we wanted to make our travel pleasant and hassle-free were already part of their routine offerings. Note, we did not use the pool so we cannot comment on that aspect of the hotel. This review may sound a bit over the top per se but this hotel earned it. It has figured out how to strike a balance of great service, decor and amenities for such a good price! My husband and I have stayed at nearly every type of hotel up to the Belmond Charleston and Waldorf Astoria and we truly enjoyed our stay and plan to return when we travel back to Helena. Thanks for such a great hotel stay!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for this wonderful review. We take deep pride in our staff and property - and it is our desire for the to shine to our guests and exceed their expectations. Please come see us again.

"Awesome Stay!"

5
Inspire17940219479, Albuquerque, New Mexico 11/02/2019

The hotel was excellent. Easy check-in, friendly staff, and high quality room. Room service was excellent, too. The room was super clean and bed was so comfortable that I slept in a little later than I should have.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm and kind compliments of the Great Northern Hotel. We take great pride in our staff and the property. We do hope you will have an opportunity to come see us in Helena, MT on a future visit!

"Nice stay in Helena, MT"

5
176judithh, Helena, Montana 07/02/2019

Excellent place to stay! Nice accommodations! Nice setting.... Liked the variety of shops in the area, and plenty of sidewalks to stroll! Truly enjoyed the colorful carousel, although closed for an overhaul!!

SuzanneMalarae, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm and appreciative comments regarding you stay at the Great Northern Hotel. Your feedback is wonderful and provides us with a gratified excitement. We look forward to your next stay with us.

"Clean, convenient location, great breakfast"

5
User 04/02/2019

This hotel is very clean inside and out. It's in a great location with plenty of things within walking distance, which is rare for Montana. We really enjoyed the breakfast. We will definitely stay here next time we are in Helena!

rovingnomad06, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Rich, thanks for your feedback regarding your stay at the Great Northern Hotel in Helena. We are very proud of our hotel and are pleased you enjoyed your stay. We look forward to seeing you again.

"Saved my Trip"

5
mellowmac, Polson, Montana 28/01/2019

I was late and in a panic as I forgot to pack a dress shirt for under my jacket. I asked the night manger if their gift shop sold shirts. No. Was there a nearby department store. No. Then she offered to loan me a staff shirt from their laundry, a light blue button up that worked perfectly. She had to help her staff find the right shirts and brought up several sizes for me. This saved my night. Very Grateful.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you - so pleased to know the staff stepped forward and determined a solution to your need! And we thank you for the kind review here on Trip Advisor! We do hope you will consider staying with us again on a trip to Helena!

"Outstanding hotel!"

5
Centavo P, Bozeman 09/01/2019

Traveling is part of our business, and I stay in a lot of hotels. During the past year, I would have to say this hotel was the best experience I've had. Great Northern had it all: safety, privacy, cleanliness, great bed, great staff, working shower (that's always a must!), lovely accommodations. I will be back!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We could not ask for a better review. We take great in our hotel and providing professional Montana hospitality to our guests. We will welcome you back with a smile! Thank you for your review!

"What a wonderful refuge"

5
Dulce A, Calgary, Canada 30/12/2018

My family and I have been to a lot of hotels and Best Western Premier in Helena, Montana is one of the best. We stayed here during the winter break road trip and it was such an awesome refuge after a long and snowy drive from Arizona to Canada. BTW the pool is very good and water was warm.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dulce - thank you for such a genuine review. We take great pride in our staff and our property and are so pleased to hear you enjoyed your stay. We hope you are safe where ever your travels take you, and that we see you here again at the Great Northern Hotel. Marti Bara

"Great Hotel in Helena!"

5
Jeff H, Lethbridge, Canada 30/12/2018

Really impressed by the look and location of this property very close to everything, enjoyed the large rooms, perfect location and amazing comfortable beds. This property is a definite must when staying in Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Jeff H. - we certainly tried to stay true to our standards here at the Great Northern Hotel. We look forward to your return on a future stay. Happy New Year!

"Holiday party and Stay"

5
User 17/12/2018

I was at the Best Western for a holiday party and got a room for the night. All staff was very friendly and it was a great experience with a clean room and a comfortable bed. The fitness facilities were minimal but nice.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for providing your feedback regarding your stay at the Great Northern Hotel. We are very pleased you enjoyed yourself and had a great Holiday Party. Happy Holidays!!!

"Doesn't get any better. Gorgeous, recently updated."

5
Carol V, Newberg, Oregon 09/12/2018

I could LIVE here. From the minute you walk in, you know its Top Notch. Beautiful, warm decor, fireplace and comfy leather couches and chairs in lobby. The rooms are so luxurious with super large bathroom, extra sink outside of bath, fabulous beds with nice linens and great looking furniture. Big TV. Quiet. Just plain AWESOME. The breakfast is very good with some extra goodies not found at most. You even get REAL plates and silverware and glasses !!! Felt like breakfast at a cute cafe. We stayed in an Off Season time and our rates were way less than we expected.... Not sure what the price is for ON season...... but for us, it was a pleasant surprise to get this quality of a room for the price. Either way, you won't be disappointed.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
WOW Carol V. Thank you for the heart warming compliments! We take our Hospitality seriously here and are thrilled that you enjoyed your stay with us. We truly hope to see you again on a future visit to Helena!

"Rumor has it this is the nicest hotel in the area"

5
User 09/12/2018

Not having visited them all, I can't vouch for that, but I can say that I will definitely stay here again. This hotel was quiet, classy, and holds a lot of interesting history. The food and drinks in the restaurant were really good, as was the breakfast buffet. Our room was very comfortable and clean, and the hotel staff were friendly and professional. Very nice place!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your nice review - we are pleased you enjoyed your stay! We hope to come see us again!

"A nice change being in a downtown hotel"

5
Neil M, Calgary, Canada 14/11/2018

We travel to Nevada on a regular basis and being from Calgary a stop in Montana is usually required to break up the trip. We were only here for one night but really enjoyed staying downtown instead of the usual choice of near the 1-15. The hotel has a lot of character and the staff was great.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Neil, thank you for taking the time to provide your feedback regarding your stay at the Great Northern Hotel in Helena. We really appreciate your wonderful comments and hope to see you again on your way back home from Nevada.

"Beautiful Hotel, Fabulous Location"

5
User 27/10/2018

We stayed at the Best Western Premier Great Northern for my birthday weekend. The hotel is so beautiful and comfortable. We had a great walkout patio room to accommodate our dog, which worked out perfectly with stairs right out our door up to the walking plaza level. The staff that greets you when you check-in couldn't be more friendly! Our room was gorgeous! The morning breakfast was delicious, with a choice of quiche with meat or veggie, homemade breakfast potatoes, fresh baked pumpkin bread, a wonderful assortment of great coffee, and more. The woman in the breakfast dining area was cheerful and helpful. You honestly feel like you are staying with friends! The fall colors around the hotel and downtown were in full autumn glory, and we walked to parks, restaurants, breweries, coffee, ice cream, and more. This is the perfect location. We will stay at this hotel again on an overnight visit to Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Sandy - thank you so very much for your wonderful compliments of the Great Northern Hotel. We do hope you will come see us again when your travels bring you to Helena.

"Wonderful!"

5
User 24/10/2018

This is by far the nicest hotel in Helena. The staff is top notch, friendly, accommodating, professional. The rooms are clean, spacious and the bedding was so comfortable. The breakfast was wonderful, too. I can't say enough about this place. Will definitely stay here again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for you stupendous comments regarding your stay at the Great Northern Hotel Helena. We appreciate you taking the time to let us know how much you enjoyed your stay. We look forward to seeing you again soon.

"Comfortable place to stay"

5
User 24/10/2018

This place is a nice place to stay. The staff are nice and friendly the rooms are awesome. The beds and pillows are very comfortable really nice nights sleep. The breakfast was very good. I must say it was the best breakfast I've eve had at a hotel

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Stephen, we really appreciate you taking the time to review your stay at our hotel the Great Northern in Helena. We are very proud of recently renovated rooms and our caring helpful staff. I'm pleased you enjoyed our breakfast. We look forward to seeing you again.

"Great Stay at a Beautiful Hotel"

5
293travellady, Winnipeg, Canada 23/10/2018

We intended to stay only one night at the Great Northern but due to bad weather we stayed for two and we were glad we did. We chose this hotel because we wanted to be downtown and within walking distance to restaurants. As it turned out we dined both nights in the restaurant attached to the hotel and it was wonderful. There is really not one negative thing I can say about this Best Western. The hotel is beautiful. The rooms are decorated tastefully and are very clean. The staff were very friendly and helpful.....thank you Gordon and Jacob for giving us suggestions on where to go to listen to live music. The breakfast provided was very good and was constantly being replenished. All in all it was a wonderful stay and we would recommend this hotel to anyone who is visiting Helena.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for your warm, fabulous comments regarding your stay at the Great Northern Hotel in Helena. Jacob and Gordon are wonderful employees and I'm very happy they are part of our team. Did you end up at Ten Mile Creek Brewery? We are very proud of our hotel and staff and always feel a warm glow when we get to read these wonderful reviews. We hope we get to see you again.

"Perfect place to stay in Helena"

5
bmwbwf, Charleston, South Carolina 17/10/2018

I had heard this was an amazing place to stay from co-workers but never was able to get a room here until this trip - and now I will not stay anywhere in Helena! It was centrally located so it was a great base for sightseeing in town.The lobby was very nicely decorated. The room was very comfortable, and I had my best sleep in a week! And breakfast far exceeded expectations.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are very excited by your fabulous comments regarding you stay at the Great Northern Hotel in Helena. We love that warm fuzzy feeling when we have such satisfied customers. We look forward to seeing you again at your next stay.

"Amazing Hotel"

5
Sandy M, Chestermere, Alberta 12/10/2018

The Best Western in Helena is centrally located and within walking distance of theaters, restaurants and casinos. The staff are efficient and so pleasant - we had an amazing experience. I would recommend this hotel to anyone who wants a great sleep, wonderful breakfast and a relaxing time. The pool and hot tub were also enjoyable!!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Sandy, we really appreciate you taking the time to provide feedback regarding your stay at the Great Northern Hotel in Helena. We are very pleased you enjoyed your time with us and look forward to seeing you again.

"Lovely hotel in helena"

5
kbraden64, Portland, Oregon 11/10/2018

I highly recommend this best western hotel. Clean, comfortable, efficient staff, nicely appointed lobby. Be sure to look uoward wben you check in at the model railroad and the friendly staff are happy to run it for you!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
You have been very complimentary of our property and we are grateful for your comments. Thank you!

"Perfect!"

5
Starr K, Port Jefferson, New York 10/10/2018

Location: perfect (right in the downtown area with the shops, restaurants and things to do all within walking distance Staff: perfect (couldn't be lovelier-including the woman walking around serving homemade blueberry muffins right out of the oven) Room: perfect (internet and cable worked great!) Breakfast: perfect (who in the world would think I could have brunch quality baked french toast with apples and brown sugar in a buffet hotel breakfast?) Our stay overall: PERFECT!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Starr! You loyalty and confidence in the Great Norther Hotel is cherished! Our goal is to provide the best that Montana hospitality has to offer! We look forward to working with you.

"Excellent place to stay"

5
Richard J, Swansea, United Kingdom 06/10/2018

The Best Western Premier Helena Great Northern Hotel is a very nice looking place. The room featured a fridge, microwave, HD TV, free Wi-Fi and an in-room safe. The complimentary breakfast set you up for the day with a good selection which was a bit different from the norm – egg & cheese pot pie, ham, potatoes, cereal, waffles, bread and fruit. The Silver Star Steak Company adjacent to the hotel provided good evening dining.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Richards for your great compliments in regards to your stay at the Great Northern Hotel in Helena. We really appreciate your time in providing your feedback. We do look forward to seeing you again.

"Very comfortable"

4
Beth S, Montana 05/10/2018

I would recommend staying here. It was easy to get to, within walking distance of food and entertainment, quiet and warm. The rooms are updated and modern. The bathroom was large and there was an extra sink outside the bathroom. There was a desk, which came in handy for catching up on my computer work. There is a refrigerator, a coffee machine, TV, and free WiFi. My only issues were small. There were some areas that hadn't been dusted in a while (if ever). Ordinarily I would not have noticed them, but somehow, I had a viewpoint that most housekeepers would not have, as they don't spend time sitting around the room. The coffee machine did not work. I did inform the hotel of some of the issues in the room, as they graciously agreed to correct them. I know that everything can not be perfect, as long as the management agrees to correct problems, that is all I ask. I would definitely stay there again.

"Great location"

5
User 02/10/2018

Two friends and I stayed at this hotel on our way to Yellowstone National Park. The room was comfortably large with plenty of room for two queen beds and all our luggage. The staff we encountered, especially Johnny at the desk, were all very friendly and helpful. The hotel was clean and well kept. The location was perfect for walking around the shopping area, with several restaurants within easy walking distance. The included breakfast was good, with many choices. I would definitely stay here again if every in the area.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Robert, thank you for providing your feedback regarding your stay. We really appreciate your wonderful comments. John is a great employee and I'm very happy we have him. I hope you had great weather in Yellowstone. It's such a beautiful park. Hopefully you saw some bison. We look forward to seeing you again should you come back to Helena. Maybe on a stop over to Glacier National Park. :-)

"Beautiful, comfortable and Friendly"

5
T S, Raleigh, North Carolina 20/09/2018

Our family of four spent a night at this property while traveling through MT. It was the perfect stop, with top-notch service from the front desk, and an easy check-in process. Cookies were a bonus! Parking was easy, and the neighborhood was lovely. We enjoyed walking around and exploring a bit of the area before heading to the adjacent restaurant/lounge for a local meal. It was delicious and the service (and other guests) were all extremely friendly. This really was a relaxing night at a lovely hotel.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Your feedback has some of the best best compliments we can receive from our guests. We really enjoy our hotel and meeting our guests and interacting with them. I'm very pleased you had a great stay and we so look forward to seeing you again should your travels bring you back though Helena.

"First class hotel from check in to check out!"

5
Stephen P, Vacaville, United States 12/09/2018

I was truly impressed by the Great Northern Hotel. I am a retired airline pilot and have stayed in hundreds of hotels around the world, and I think this was my best experience of any hotel that I have stayed in. The staff is welcoming and friendly, the property is upgraded to the latest state of the art standards, the free breakfast is cruise ship quality, the location is in the most desirable downtown area yet the rooms are quiet. Parking is free and monitored by security. The price is a bargain for this level of service. I will stay here again when I go back to Helena.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Stephen your review of your stay at the Great Northern Hotel in Helena, filled me with pleasure. Our goal as innkeepers is to provide an elevated experience, turning our guests into family. We can't thank you enough for your fabulous review and do look forward to your next stay.

"Superior hotel with friendly staff"

4
CM M, Monroe, New Jersey 07/09/2018

The front desk, housekeeping and breakfast staff were all super friendly, really made us feel welcome. Our room was spacious and bright, with lights in every corner, and the armchair was comfortable. We gave it a 4* instead of a 5* because the sink drained very slowly and the beds were too soft for our liking. Other than these minor issues, we enjoyed our stay and would recommend this hotel.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay. We certainly appreciate your feedback and are very pleased you enjoyed your time with us. Our beds can definitely be a personal preference, we do get many compliments of them, but as with them being pillowtops they have a bit more give to them. Out staff works very hard and they are always ready to give a guest an experience, thank you for acknowledging the hard work they do for you. We look forward to seeing you again.

"Best hotel in Helena"

5
aksnowflake, Wasilla, Alaska 06/09/2018

When we are in Helena, we always stay at the Best Western Premier. I am a Best Western member and I believe this is the best hotel in that group that I have stayed in. Their employees are awesome and the hotel is well taken care of.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for the warm compliment! It is with pleasure and our pride to earn your great review. We do hope to see you again.

"Really nice hotel"

4
m808w, Kaneohe, Hawaii 03/09/2018

I stayed at this hotel recently for a business meeting. The room was a really nice size and had a refrigerator and microwave. The hotel has a free airport shuttle and free breakfast. The breakfast has a nice selection of a few hot items and the usual continental breakfast type items. The hotel is just a short walk (about 10-15 minutes) from downtown and their historic Last Chance Gulch walking mall. The only complaint I really have is regarding the mattress but I think many hotels have the same problem. I slept on the side closest to the bed stand and the mattress was kind of sunken in on that side.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your review. We just remodeled all 100 rooms this past winter including new beds, so we will look at your room to see if it is off the base. Thank you for your comments.

"Outstanding hotel"

5
officeroyaltours, Great Falls, Montana 27/08/2018

From check-in to checkout, this hotel was wonderful! They had everything ready for my group when we arrived. We received our keys as soon as we walked in the door, they gave each of us fresh cookies, and they quickly delivered our luggage to our rooms. We stayed there for two nights and everyone that worked there was friendly and helpful. The breakfast was great. Room service was great. Laundry facilities were great. They helped individuals in the group with directions, suggestions, transportation . . . and always with a smile and sense of humor. The hotel itself was well decorated with a fire in the fireplace, books nearby to curl up and read, computer area . . . I have nothing but praise for this hotel!!!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your outstanding review. We were very happy to have the opportunity to host your tour group, and are extremely pleased that you and them all enjoyed your stay at our hotel and in our lovely town. We wish you a very successful rest of your traveling, with many fascinating sites to see.

"Carroll College Drop off"

5
hoganlk, Kent, Washington 22/08/2018

you cannot beat the convenience and quality of the BW Great Northern when taking you child to Carroll in Helena. Great place to access both campus and the gulch! Dining room was good - food and service. Clean, neat - will stay here again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your fabulous comments. We are excited to have our Carroll Students and their parents stay with us. Its always a pleasure watching them progress through the years. We look forward to seeing you many times in the future. Have a great day.

"Great Hotel in Helena"

5
Suepmorris, Happy Valley, Oregon 19/08/2018

I enjoy staying at this hotel when I am in town visiting my daughter who attends Carroll College. The college is just across the street so easy to get to. The staff have always been very friendly and helpful. They recently remodeled the rooms and they look great, not that it wasn't nice before. Just a new fresh look to it.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you - we are very proud to have done the updates to the guest rooms for the hotel. We appreciate your business and hope to see you again soon!

"Fabulous hotel in the heart of Billings"

5
susie12345678, belgrade mt 15/08/2018

After you hand the Valet your keys (probably the only hotel with a valet in Billings, you walk past the wonderful gift shop into the stunning lobby- gorgeous flowers and a gas fireplace that must be 20' wide! you get a glimpse of their beautiful bar, friendly knowledgeable bartenders, great cocktails, atmosphere. Wonderful restaurant. The rooms are great and they will upgrade you to a suite if you belong to their travel club.

"Better than expected "

5
cs9999, Kingsport, Tennessee 13/08/2018

Nicely decorated rooms, very comfortable bed, very clean. Our room was very quiet even though we were next to the elevator. Staff was personable and efficient. Free breakfast was quite a bit better quality and variety than most. Convenient location with restaurants, pedestrian zone and sightseeing within walking distance of a mile or so. We wish our plans had allowed us to extend our stay at this hotel.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We really appreciate you taking the time to give us feedback regarding your stay at the Great Northern Hotel in Helena. We are very pleased we provided excellent service and a great product to provide a memorable experience for you. We do hope the next time you are in Helena, you can come back and visit us.

"Very nice for price!"

3
SheldonZern, Calgary, Canada 09/08/2018

For what you pay it is worth the stay, out of all the best westerns I've stayed at this one was the nicest. The beds were very comfortable. We did have one problem with the sink not draining but they fixed it right away. If your staying in Helena, this would be a good nice place to stay for the price.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for providing feedback about your time at the Great Northern Hotel. We are very pleased to set the standard for the Best Western Premiers. We work hard to fix any issues right away and am very proud of our staff. We look forward to seeing you in the future.

"Very nice hotel"

4
tedmac1127, Reston, Virginia 08/08/2018

The room was spacious and clean. The staff helpful. I would stay there again. A real lifesaver was that their airport shuttle operates 24/7. I thought the Helena airport would have taxi service, but no, not late on a Sunday night. And something in the terminal blocked my phone from reaching Uber. Thankfully the hotel sent a shuttle. Grateful and find memories.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks for taking the time to review your stay with us at the Great Northern Hotel. I'm glad you were able to utilize our hotel shuttle. We look forward to seeing you again.

"Beautiful Hotel"

5
User 31/07/2018

What a beautiful hotel. Very clean and updated. We were on a bike trip and they have a bike washing station with towels. The staff was friendly and welcoming. A great place for couples and families. Highly recommended.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Oh thank you Polly - this just the experience we try everyday to provide to each of our guests! We hope you enjoyed your time in Helena and that you will come see us again!

"Wonderful stay in Helena"

5
User 30/07/2018

Best Western at it's best. This hotel is wonderful! Great location in Helena,close to delicious restaurants and fun shopping. Breakfast was delicious and the kids loved the pool. We thoroughly enjoyed our stay!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
"Best Western at its best...“ is one of the best compliments we can receive from our guests. We our a Premier Best Western and are very proud to lead the others in our brand. We are very pleased you enjoyed your stay with us and look forward to seeing you again, should your travels bring you back to Helena. Thank you for sharing your experience with the Great Northern Hotel Helena

""Big City" hotel near downtown Helena welcomes pets and provides outstanding serivce to handicapped and elderly"

5
smdyl, Chicago, Illinois 30/07/2018

I booked this hotel for my elderly parents when they came to visit us in Helena. My father requires a handicapped accessible room, but my mother, who cannot sleep in the same room as his C-Pac machine, does not. This was the only hotel I found in Helena that had a handicapped room that adjoined a non-handicapped room. The set up was perfect for them. The rooms were each HUGE and functioned well. The front desk staff including, (but not limited to) Sarah, Suzanne, Gordon, and Mari were wonderfully patient and helpful. There was a slight challenge with my father's oxygen tank and the amazing hotel engineer know how to fix it right away. The location of the hotel made it easy for my mother to "explore" the few flat blocks around the hotel. She discovered the Carousel/ice cream, the excellent crepes place, and the Bike Helena sculpture near the movie theater. (Full disclosure -- that project was initiated and guided to completion by her grandson when he was with the Helena Tourism Alliance/ Bike Helena). Exploration Works children's science museum and an interprative walk about Lewis and Clark are also right by the hotel complex -- all are flat ground, no steps involved. The hotel breakfast was excellent. When my family has stayed at other Best Westerns we realize that we have been spoiled by the GREAT breakfasts at the Great Northern. Although we did not eat there on this trip, the attached Silver Star restaurant is the best and most consistent restaurant attached to a hotel in Helena. Another good casual restaurant, The Brewhouse, is a short walk away, but might be more problematic for handicapped access. For the able bodied, it is a short walk from the hotel to the Farmer's Market on Saturdays, (which is dog friendly), and the stores and restaurants on Last Chance Gulch.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for sharing your experience with the Great Northern Hotel Helena. We really enjoyed having your family stay with us Sandra. We are very happy they enjoyed their experience and were able to see the progress made from their grandsons work. Hopefully the next time they come to visit we will see you again. We really appreciate your fabulous and kind comments.

"Free motorcycle washing station"

5
James C, Whistler, Canada 30/07/2018

Stayed here on our motorcycle trip thru montana. The service was attentive and the rooms nice and clean.. the location is great and the restaurant attached is delicious. What really impressed us was the covered motorcycle wash station and secure monitored parking for bikes! Would stay again

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are bike friendly here at the Great Northern Hotel! Thank you for compliment! We do hope to see you again!

"Clean, comfortable, and good location"

5
lorilhoppe, Rotonda West, Florida 29/07/2018

Beautiful hotel in a good location. Great steakhouse on site. Very friendly staff and clean rooms. Breakfast in the mornings is good and plentiful. Walking distance to distilleries, Carol College campus, many restaurants and historical sites.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for a wonderful review. We certainly think Great Northern Town Center has much to offer and is easy to walk to many great food and attractions!

"Great Anywhere (not just Northern) Hotel"

5
RichJNewYork, New York 26/07/2018

This is one of the top hotels I have stayed at, including hotels located all over the world. My room had been cleaned to near perfection. The air conditioner / heater worked efficiently, did so quietly, and produced heat (as well as air conditioning) even in July (which I wanted during the cool Montana nights). The bed was medium firmness, slightly on the firm side of medium. The staff was endlessly and promptly helpful. The steak house next to the hotel serves excellent steak. By car, you can get from one part of Helena to any other part in ten or fifteen minutes. With just one exception, my room was perfectly quiet, with no noise from either inside or outside the hotel. At first I had a neighbor who kept playing his TV too loudly, but the hotel staff solved that problem as soon as I reported it. Many thanks to John, Nicholas, Suzanna, Rachel and Shawna at the front desk, and to Dan the engineer.

"Excellent Experience"

5
AKPROG, Alaska 26/07/2018

Stayed here one night after a business meeting. The hotel is in a good location for walking to various restaurants and sights. The staff were extremely friendly and helpful. The room was very clean and the bed was comfortable. Easy parking on both sides of the hotel. The price was reasonable. We would definitely return if in Helena again.

"Excellent Stay in Helena"

5
Clay F, Boise, Idaho 24/07/2018

We stopped in and stayed the night after spending 6 days rafting on the Smith River. The shower and bed were wonderful. Our waiter at the attached steakhouse was fantastic. We had 17 people in our group and he took excellent care of us. The food was also excellent!! Highly recommended

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Clay - we do hope your trip brings fond memories all winter long! We do hope to see you again!

"Very fun place to stay in cute downtown Helena"

5
ktmtqt, Billings, Montana 23/07/2018

I enjoyed my stay here. The hot breakfast was nice. The room was clean, comfortable, and nicely decorated. The room service was prompt and the food was excellent. The surrounding area was cute and it was fun to walk around. I would stay here again.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your review. We hope that you will consider staying with us again on a trip to Helena. We feel that our location in the Great Northern Town Center offers value in amenities that are not in other locations. Helena, has much to offer!

"Quick stay"

5
loveflyfishing21, Montana 23/07/2018

When we come to Helena we always stay at the Great Northern. It has a great location and the service and rooms are always great. We also love the convenience of the bar and restaurant right through the lobby.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your comments and review. We know having the Silver Star right next door certainly adds value to our hotel. Come back again soon!

"Love It!"

5
User 17/07/2018

This place is great! Our room opened right onto the pool which was awesome for our kids. The location in Helena couldn't be better- close to restaurants and attractions. Room is very clean and comfortable- would definitely stay here again !

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Autumn. We have many guests who enjoy those pool side rooms! We look forward to your return!

"Fantastic service, convenience and amenities "

5
MDFreqTvlr, Columbia, Maryland 15/07/2018

I haven't had the opportunity to stay in many Best Westerns of late, and really didn't know what to expect when I booked this hotel. You can't go wrong staying at this hotel. It isn't the fanciest hotel, but the rooms are modern, large, very clean with everything you need. The staff is incredibly friendly and helpful. They had good suggestions on local restaurants and sites. They also helped with a couple of special requests during our stay. The hotel has a nice pool and work out room. Also a very nice feature was the full sized washer and dryer, which came in handy after exploring the local area. I give it five stars not because it is a luxury resort, but because it exceeds expectations for a very comfortable stay.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for sharing your experience with other travelers. We know today's travels rely on word of mouth from other guests. You described our Great Northern Hotel just as we have it pictured in our mind. We believe in the community we live in and the town center we are located in - we hope to see you again here in Helena.

"Great location - Clean, quiet and great service"

5
User 14/07/2018

The hotel is located in a quiet part of town and is within walking distance of food options, the college, etc. It was great to open my window while I worked in the evening and just hear the breeze blow - nothing else. The restaurant attached to the hotel that provides room service is probably the best in town - very good. The room, and entire hotel, was very clean. Service was great.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Mike S - we could not be more pleased with your review! We do hope to see you again!

"Our Go To In Helena"

4
User 09/07/2018

This has become our go to hotel in Helena. We have to travel here once a month, and it is in a good location, the rooms are clean and the staff is helpful. There is also room service available from the restaurant, next door.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Excellent! We appreciate you choosing the Great Northern Hotel as your choice for lodging in Helena. We take great pride in our staff and our property. We will see you soon!

"Nice hotel with a pool and breakfast"

5
User 08/07/2018

When we arrived, the front staff was extrememly helpful. He explained about areas to visit and asked if we would like a pool side room as we have 2 young kids. Pool was nice and well maintained. Breakfast had a good selection and of good quality. I would stay here again. Steven from Calgary

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Steven for taking the time to review your stay at the BW Premier Great Northern Hotel Helena. Our poolside rooms are great options for parents with their kids, because you are able to easily watch them from the comfort of your room. We really appreciate your fabulous comments about our staff and their services. We look forward to seeing you again.

"Beautiful Hotel"

5
User 08/07/2018

We were on a 5400 mile road trip and stayed at 8 different hotels while traveling. The Bestwestern Premier was one of the most beautiful we stayed in. We were welcomed with open arms and treated like family.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks for you great comments. Its sounds like and exciting and exhilarating trip and exhausting. I'm very happy you were able to rest and relax at our hotel. We look forward to seeing you again should your travels bring you back through Helena.

"Great Northern really is .......GREAT"

5
User 04/07/2018

As a frequent traveler to Helena I've had the opportunity to stay at the great northern many times. It is among my favorite hotels in the state due to its spectacular location, physical plant but most importantly they're wonderful people and their outstanding commitment to customer service. From John at the front desk who always makes one feel like a valued customer to the people in house cleaning and maintenance crew is outstanding on a consistent basis. I travel the country and the world and it is always a welcome respite to stay at a hotel where you feel at home

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for your warm and fabulous compliments. When guests like you, who travel extensively and are repeat guests, can say that every time is a great time, make us feel very proud and accomplished. We appreciate your business and the time reviewing our hotel.We look forward to seeing you next time.

"Comfortable, Friendly & Accommodating"

5
b0bdm, Saint Paul, Minnesota 02/07/2018

The staff are very friendly, responsive, and helpful. Comfortable rooms with all the amenities, and one of the most comfortable beds I have slept in. The complimentary breakfast was very good with a variety of hot and cold items to choose from. I eat a gluten-free diet and I found more than enough options to accommodate my needs. Nice location to downtown, Carroll College, and the surrounding area. If you are headed to Helena, this is a great place to stay!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your review! We feel we have much to offer in our hotel and in the Helena! We hope to see you again!

"Great time at the Great Northern"

5
User 29/06/2018

I recently stayed at the Gret Northern, when I come to Helena on business I always stay at this hotel, the people are great, the rooms are nice and comfortable and is centrally located. If you do not want to drive anywhere for dinner or drinks, there is a great steakhouse and bar connected to the hotel or just a short walk to the Brew Pub where many of the locals hangout and everyone treats you like family there. If you are going to Helena, I highly recommend you stay at the Great Northern Hotel, you will not be disappointed.

"First Time visit to Montana"

5
jpj6198, Syracuse, New York 26/06/2018

Great Hotel with great customer service. Convenient location to see Helena. The people were great, and customer service was outstanding, from check-in/Check-out to breakfast. Rooms were very nice and clean.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for such a great review of the BW Great Northern Hotel in Helena. Our staff is great and I want to thank you for taking the time to recognize the great job they do. I hope with your first visit to Montana, we set a great example for you to want to visit even more. We look forward to having you stay with us again.

"loved"

5
kmadplume86, Browning, Montana 18/06/2018

by far one of the best hotels and guest services i have had will go back great location, big rooms great breakfast, front desk service is very very good, pool is huge, etc. etc. etc loved would recommend and would stay again for sure.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great review! We appreciate you being a return guest!

"Great overall experience"

5
Robert A, bozeman, United States 18/06/2018

We recently stayed for a weekend and had a great overall stay. The pool and hot tub were nice and clean, the complimentary breakfast and breakfast staff were very nice, the rooms were clean and beds extremely comfortable. The rooms were also very quiet with respect to the halls and floors above. With the hotel downtown, it is easy to get to restaurants and trails.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What a wonderful description of your experience staying with us. Thank you! We feel we have much to offer in the Great Northern Hotel and much to do in all of Helena! Come see us again!

"Wonderful Hotel"

5
dgppearce56, Gloucester, United Kingdom 12/06/2018

We had a wonderful one night stay here, the hotel was beautifuly decorated, the room was large and elegantly decorated, beds comfortable & everywhere spotless. Gordon and Shauna on reception were so helpful, and helped us with some where to go for an evening meal. There is a good selection of places to eat within walking distances, so if you wish to have a drink no need to drive! We had a lovely breakfast the following morning in a bright welcoming breakfast room, which set us up for the next leg of our road trip.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We are very pleased your stay was able to re-energize you and could continue on with trip discovering the beauties this country as to hold. I would like to thank you for taking the time to recognize Shana and Gordon. They are wonderful and I'm very lucky to have them part of our team. We look forward to seeing you again, should your travels bring you back to Helena.

"Great Hotel"

5
User 09/06/2018

I loved my stay here in Helena. After travelling Italy and New York with such small hotel rooms I found my room a great size and very comfortable. What I really loved was I could do my washing downstairs for a minimal cost which is cost saving when travelling. Staff were always happy and helpful.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel Best Western Premier in Helena. Out staff is wonderful and I thank you for taking the time to recognize the great job they do. We appreciate the fabulous compliment, and are very proud we we are able to compete with the large city hotels. We look forward to having you back with us again.

"Beautiful Hotel"

5
AZteacher85203, Mesa, Arizona 01/06/2018

This is a really, really nice hotel. It has been tastefully decorated, the rooms are comfortable, clean and stylish, and the staff is outstanding. The Montana-shaped sugar cookies at the front desk are an added bonus! The breakfast room is clean and spacious and the breakfast ladies are all very, very nice. The hotel is in a great location with many local attractions close by. Two minor items: my bed had a divot in the middle of it, so I was constantly rolling into it, and the bathrooms have no ventilation fans, which means I had to shower with the door open so that the steam would dissipate enough for me to dry my hair. Other than that, no complaints!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you! We will check on the bed, as all beds were replaced as of Feb 27th, 2018. We were pleased to have you here with your group and look forward to having you return!

"Great hotel!"

5
Rebecca B, Omaha, Nebraska 30/05/2018

One of the few hotels with which I would not change anything! The location was perfect and within walking distance of good restaurants and shops. Loved the layout, the decor, the amenities, but most of all the friendly staff and welcoming city.

"Not Handicap Friendly"

2
David B, St. Michael, MN, United States 18/05/2018

Expect long walks to your room and to HC parking. HC room at the END of the hall farthest from lobby, breakfast and Front desk. Rooms OK, TV system sucked, remote with no guide and no HC/hearing impaired option.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Hello David, Thank you for providing your feedback. I'm very happy I was able to speak with you on Friday, so I could better understand your concerns. As we discussed, I am unable to change the location of our ADA rooms, but I have worked with the front desk staff to better understand unique needs our guests can have. I hope that you give us another opportunity. We look forward to seeing you again.

"One night stay"

5
vruff2018, Helena, Montana 17/05/2018

Very clean and comfortable room. Friendly staff. Delicious breakfast. Right outside of the hotel is the most beautiful, peaceful walking, sitting area. I was able to take my morning coffee outside and enjoy the peacefulness. It was a wonderful experience.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay with us at the Great Northern Hotel. We really appreciate your fabulous comments and look forward to your next stay, when your travels bring you back to Helena.

"Only place to stay in Helena MT!"

5
ron k, Billings, Montana 04/05/2018

Everything you want in a quality hotel! Close to dining and drinks. Wonderful beds. Awesome breakfast. Quiet. Great service from a great and knowledgeable staff. Definately THE place to stay in Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ron K! Such a great and complimentary review. We are very proud of our staff and our property. We appreciate your business and hope to see you again soon!

"The Best of Montana"

5
User 03/05/2018

The Great Northern has been my "go to" hotel since it opened. The staff is always friendly, the rooms set up perfectly for a comfortable stay and a bit of work in the room, and it is convenient to everything that I need to do. The steaks and wine at the Silver Star are an added treat.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Bruce we really appreciate your fabulous comments regarding the Great Northern Hotel in Helena. I'm very pleased we've stayed consistent and have earned your loyalty. Thank you for taking the time to provide your feedback. We look forward to seeing you again soon.

"Excellent accommodations"

5
Teresa T, Newtown 02/05/2018

Comfortable rooms. Great location. Welcoming staff. Tasty breakfast. Quiet. Within easy walking distance of many activities-- downtown, restaurants, parks, movie theater, Carroll College. Indoor pool and exercise room. Laundry facilities easily accessible. Nice lobby/lounge area with comfy chairs and tables and chairs. Efficient check in and check out. Highly recommend.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Teresa - thank you for your kind words. Your time to share your experience with other travelers is truly appreciated! We do hope to see you again here at the Great Northern Hotel.

"Great Hotel"

5
angie P, Livingston, Montana 25/04/2018

Always enjoy staying here. Great staff and very clean and beautiful. Rooms are comfortable and clean and the restaurant is also great. Check in is prompt and professional. Décor is beautiful and welcoming and the breakfast is nice and many choices.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Angie - thank you for taking the time to leave other travelers a review. We hope to have you return on another trip to Helena!

"What a delightful stay!"

5
MommersMT, Ennis, Montana 24/04/2018

Pleasant accommodating staff, very clean spacious rooms, very comfortable beds, great coffee and good hot (free) breakfast! It was very quiet. Can't think of anything I would change! Was there for a conference - good food, service... Great staff!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much! We think we have the best guests! We do hope to see you again.

"Exceptional Hotel and People"

5
Terrance B, Seattle, Washington 23/04/2018

This is a terrific hotel, Exceptional in all respects. Attended a business meeting and this hotel is immaculate; service staff could not do enough for us; and the rooms were as good as four star hotel I have stayed in. The location is quiet and I slept like a baby.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Terrance for taking the time leave your feedback about your stay at the Great Northern Hotel. We really appreciate your fabulous comments and very pleased that you slept well and were able to feel energized for your business meeting. We look forward to your next stay when your travels bring you back to Helena.

"Nice hotel. Friendly staff."

4
User 22/04/2018

We had a convention here. The staff seemed to try and go out of their way to get things right. Were things perfect? Of course not! The breakfast that was included was good. The crepery is right around the corner, however, and has great reviews of hotel breakfast is not what you are looking for. The rooms were clean and spacious with a refrigerator, comfy chair, and safe for your valuables.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Beverly for you fabulous feedback regarding your stay at the Great Northern Hotel in Helena. We really appreciate you taking the time. We are happy your conference was a success and we thank you for your business. We look forward to seeing you again when your travels bring you back to Helena.

"Too Expensive"

3
reecetw2018, Hickory, North Carolina 22/04/2018

The cost were high for the amenities. Same as the hotels at half the cost. Cleaned the occupied rooms last. Did not like that. Breakfast was the same as a less expensive Best Western. They could at least have the same service as an Embassy for the cost.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Mr. Reece, thank you for taking the time to review your stay at the Great Northern Hotel. I have responded your Medallia survery with a more detailed response. I do certainly appreciate your comments. Each guest has a breakfast preference, and I am sorry we were unable to meet your needs. We do hope you will give us another try in the future if you are back in Helena.

"Great BW property! "

5
Heathey, Canada 16/04/2018

We arrived late after a long road trip. The restaurant has closed and guests were being redirected to the bar. We made a request to eat in the restaurant as there was more space for wheelchair access. The manager was very accommodating. Food was fantastic! The rooms were very large. Comfortable beds, blackout curtains and nice toiletry products. The selection at breakfast was great with a lot of variety. Would stay there again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Heathey! What a wonderful review. I am so pleased that the Silver Star serving staff accommodated your needs without question. Your compliments of the Great Northern Hotel are truly appreciated. We do hope to see you here again!

"A treasure in the Treasure State "

5
User 15/04/2018

I had booked this hotel at the last minute and I was blown away by every aspect of this visit. My wife and I were heading back home to Denver from Calgary and I had checked on Best Westerns in Montana. I called this hotel and I got an unbeatable rate. I'm a Diamond Select member with Best Western and the staff treated my wife and I like king and queen. The rooms are clean and comfortable. The hotel is in close proximity of a lot of restaurants and stores. It's located in the heart of the capital city. It's about 10 minutes from I-15. And the atmosphere makes you feel like you're right at home. I will definitely return again and again.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Joe - we do hope your travels were good (considering this on again, off again spring!). We take great pride in our staff and our property. There is so much to see and do in Helena - please come back again!

"Great Stay"

5
185megano, Helena, Montana 13/04/2018

This place was great overall. Breakfast had tons of real food options and they changed up the main hot food every day. Staff was very friendly, room was clean and comfortable. Would certainly stay again.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Megan! We do try to change our main breakfast dishes everyday for our guests. So pleased you enjoyed your stay. Thank you for taking the time to share your experience with everyone!

"Business Meeting Travel"

5
suewD520PC, Great Falls 10/04/2018

We could not have had a more convenient and "warm" atmosphere in the midst of blizzards in April. The Customer Service was excellent throughout our stay including the meeting accommodations and service. The breakfast each day is outstanding and the adjoining restaurant a nice bonus for a quiet dinner.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Sue for your wonderful compliments. I'm glad we were able to take care of you during your stay. We really appreciate you and look forward to seeing you again in the future. Hopefully, in nicer warmer weather.

"Great hotel experience!"

5
User 09/04/2018

The rooms are beautiful. The lobby is very comfortable. A full breakfast is offered at no charge. That is hard to find!! I would have to say that the room was the nicest I have ever stayed in and I have stayed in 100s.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Lisa, It was really great having you as a guest. We look forward to seeing you at the next Conference early May. Your comments are greatly appreciated and we are very happy we were able to provide an exceptional guest experience.

"A jewel of a hotel in Helena's downtown"

5
andrewgX2752QD, Calgary, Canada 03/04/2018

Was extremely surprized at the quality of the hotel in a small city. Check in was efficient and desk clerk provided good information. Room was very comfortable and clean. We didn't get to experience the restaurant as it was closed for Good Friday

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Andrew, for your splendid comments regarding your stay at the Great Northern Hotel. We are very proud of the fact we are a Premier Best Western, one out of thirty two in the United States. We are very happy you were able to enjoy our newly remodeled rooms and our exceptional customer service. We look forward to seeing you again, should your travels bring you back to Helena.

"Great place!"

5
User 02/04/2018

Enjoyed my stay! My room was very clean which helped me to relax. The staff was very helpful and accommodating! I was pleasantly surprised to find they had Gluten free bead available upon request for breakfast. This is huge for someone who can't have regular bread. Loved the location and the historic area!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave your feedback regarding you stay at the Best Western Great Northern Hotel in Helena. Our breakfast manager Suzi, is a whiz in the kitchen and is always working to make sure there is a variety of items and that many of those items are homemade. We try to serve all our guests needs to the best of our ability. We appreciate you kind and splendid compliments. We look forward to hosting you again when you are next in Helena.

"Wonderful place to stay!"

5
User 29/03/2018

Great place overall. Check-in was very easy, staff was great. LOVED the fitness center! We ate at the Crepery next door, very yummy. The room was very comfortable, although sounds from above were amplified more than I'd like (footsteps). Couldn't hear anything through the walls, though, so that was great! Internet was nice and fast. Close to a great restaurant, too (good steaks)!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Hope - thank you for taking the time to share your experience! We do hope you have another opportunity to come see us again!

"Lovely Hotel in Downtown Helena"

5
MTMama75, Forsyth, Montana 27/03/2018

Lovely Hotel located in downtown Helena. Close to restaurants, bars, and entertainment. The room was comfortable and very clean with nice amenities. Good hot breakfast. Staff was exceedingly friendly and helpful.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We recently were able to remodel our rooms and are extremely pleased you enjoyed them. Suzi, our breakfast manager is a whiz in the kitchen, and always take the time to make homemade items, I will let her know you appreciated her efforts. We really appreciate your great comments and look forward to seeing you again the next time your travels bring you through Helena.

"Overnight stay very nice"

5
User 27/03/2018

My husband and I and our german schnauzer dog were in Helena overnight. Very impressed the the decor, the service and the amenities at this hotel. Great value for the price. Great location. Everything is in walking distance. The staff was very helpful with our questions. Easy check out was a breeze.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
paurider - what a nice review! Thank you for taking the time to share your wonderful experience!

"Business trip "

5
Cwtravels G, Seoul, South Korea 19/03/2018

I stayed for a short business trip and was very happy with the quality of the rooms and staff. The room was spacious and comfortable and the staff was friendly and helpful. I would recommend this hotel for anyone who has business or pleasure in Helena

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are very happy you had a great business trip and stay at the Great Northern. Thank you for taking the time to provided your feedback. We look forward to seeing you again.

"Trip to Arizona"

5
1943ERH, Sherwood Park, Canada 18/03/2018

Arrived without reservation, Shane at the front desk was great, found us a room at on the second level with a view of the front square. The room was excellent with great queen beds and seating area. We arrived during a snow storm and didn't want to go out, the Sliver Star attached to the Hotel was a great place to eat with excellent service. .

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for you great comments on your stay at the Great Northern. Shana is great and I'm glad she got you all set up. I'm glad you arrived safely in Arizona and are enjoying the warm weather there. We look forward to seeing you again when you are next in Helena.

"perfect hotel in perfect location"

5
User 17/03/2018

Fabulous reception area and bedrooms are large and pristine. Staff very very helpful. breakfast included omelettes potatoes yoghurt fruit pastries etc. Most importantly hotel is situated in exquisite Great Northern area of town with lovely little pedestrian walkways around gorgeous gardens with waterfall sculptures and instruments like tubular bells and a keyboard you can play. For children there is a beautifully done carousel with ice cream bar next door.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Chrissie, for you warm and beautiful comments. We really love our hotel and the Great Northern Town Center and are very happy that you were able to experience the joy of the area, like we do. We look forward to seeing you again, hopefully in the summer when the weather warms up and Helena offers more outside events. In the past the Great Northern Town Center had "Shakespeare in the Park, where they perform Shakespeare plays right in the Town Center and well as other social events. Thanks again for taking the time to provide your feedback on your stay.

"Excellent Hotel"

5
kstubbs2018, Billings, Montana 16/03/2018

First stay at the Best Western in Helena. Room was comfortable and relaxing. Breakfast much better than most hotels offer. Location to restaurants and attraction was perfect for a stay in Helena, MT. Will definitely stay here again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide your feedback on your stay at our hotel. We really appreciate you wonderful comments and are very pleased you had a relaxing and enjoyable experience at the Great Northern Hotel. We look forward to seeing you again in the future.

"Nicely located Hotel"

4
Howard B, Bel Air, Maryland 28/02/2018

Here on business trip and this was recommended by a local. Great call! Walking distance to at least four different restaurants, a brew house, and a distillery. This time of year the streets have been impacted by the ‘chinooks' and ice and melting ice is all over; thankfully they keep the sidewalks pretty clear;)!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Howard for taking the time to review your stay at our hotel. We really appreciate your comments and your understanding regarding the Montana weather and the tricky roads it leaves behind. We look forward to seeing you again the next time you are in Helena.

"Warm stay during a cold spell"

5
longtravel09, europe 24/02/2018

Located close to Last Chance Gulch, the tourist area of the city. Private parking nearby. Kind reception. Large room eoth all the expected amenities, recently updated. Breakfast with a nice buffet. Efficient check-out.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
It was so VERY cold last week! Thank you for travelling to Helena and staying with us!

"Great Place to Stay!"

5
User 19/02/2018

The Best Western-Great Northern in Helena truly surpassed all of my expectations. The rooms are comfortable and the staff is top notch. I was there for business and will be returning for both business and pleasure. This hotel does the Best Western brand proud and the attention to detail and service is excellent.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Brian S for taking the time to leave a review. We look forward to seeing you on future trips to Helena!

"Favorite Helena hotel"

5
JBFlorence, Florence, Montana 12/02/2018

The Great Northern Best Western is my favorite Helena hotel. Lovely accommodations, very nice breakfast, and exceptional staff throughout. The hotel is within walking distance of Carroll College plus many offices. I travel to Helena somewhat frequently on business and always cross my fingers they will be able to accommodate my need for a room at the government rate. In my experience, the front desk staff goes out of their way to fit me in. I love this place.

Marti B, Owner at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you JBFlorence - We appreciate your understanding that we are not always able to accept that rate. We certainly appreciate your returning to the Great Northern Hotel and your wonderful compliments! We will see you soon!

"Excellent hotel"

5
Terry M, Indianapolis, United States 02/02/2018

This hotel has spacious, well appointed rooms. The free breakfast is great. The location is good for walking to restaurants. It's across a busy road from Carroll College. There's a steak house and bar attached.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We are happy you were pleased with your stay and enjoyed our breakfast. Suzi, our breakfast manager does such a wonderful job even making breakfast breads from scratch. We look forward to your next stay with us when you are back in Helena.

"could not believe what happened!"

1
waynehT7898YC, Sturgeon County, Canada 22/01/2018

We were driving in northern Montana in severe winter conditions on November 05,2017. We were watching the roadside bill boards for the location of the Best Western Hotel,as we were intending on staying there to build up our loyalty point. Our cell phone was nearly dead so we called the BW for directions. The operator could not tell the exit number to take and had great difficulty giving us any landmarks to guide, so we took the wrong exit, to this day we are still not sure tho! After searching for twenty minutes or so we gave up and called the BW again. As we were trying to tell the person who answered the phone our situation she put us on hold. After waiting almost 5 minutes we hung up and called back. As not only were we in unfamiliar territory, in very cold weather and icy road conditions, the cell phone was now only moments from dying and our cell pone battery charger quite working as well! Again I asked the same person not to put us on hold, as I vainly tried to keep her from putting us on hold but she did anyway! That did it, we started looking for another hotel!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Wayne for providing this information to us. It sounds like you called Best Western reservations? It is a bit confusing as to if you called us directly. I do apologize that whomever you were speaking to was not able to assist you on a more timely basis and get you on the right track to our location. I understand how frustrating that can be. As you can see from our other reviews, this is not a common occurrence that we have experienced. Exit 192 is our easiest exit and comes right down on Last Chance Gulch which we are 2 blocks off of. I do hope you will consider coming to Helena on a future visit. We trust that our fellow hotels were able to provide a comfortable room for you that evening.

"Great Service"

5
User 18/01/2018

I enjoyed my stay at the Great Northen Hotel. When I made my reservation, the person I talked to told me about the BWP membership that would drop my room rate by $16. She took care of the information for me so that when I showed up my membership would be at the front desk. The front desk staff were all very nice. There was even freshly made cookies that just came out of the oven when I checked in. I love the location of this hotel as it is close to the college, restraunts, coffee shops, theater, etc. My room was very clean and the bed was comfortable. I liked the express checkout too. the next time I come to Helena, this is the place I plan on staying again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for taking the time to provide feedback regarding your stay at our hotel. I love and am very happy to hear your awesome comments. We are extremely pleased you were able to utilized the express checkout option as well as become an new Best Western Rewards Member. We have also started a new program, called Mobile Platform, an online communication dashboard to hopefully have better communication. We hope to see you again in the near future. Thanks

"Best Hotel in the Capital of Montana - Clean, affordable & attentive staff"

5
olivergumbrill, Atlanta, Georgia 14/01/2018

Stayed in Helena and would recommend this hotel to anyone. I spend most of my nights when traveling (work or pleasure) at Starwood hotels. Helena, MT doesn't have one, so chose this place. It's in a convenient place where you can walk around the town, enjoy great restaurants and really experience Billings

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you! You really can get the flavor of our City of Helena from our hotel. The Capital city has much history to take in - no matter what time of the year you visit. Thank you for your kind words!

"Great Hotel in a great location"

5
mtkim66, Great Falls, Montana 10/01/2018

The staff and facility are excellent. The newly remodeled rooms on the third floor are well done and esthetically pleasing. Its nice being within walking distance of things to do in between meetings. The breakfast is always great, but the baked French toast was awesome! Marti and her crew never fail to provide great accommodations.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear mtkim66 - thank you for your compliments. We do take great pride in our staff and our property. We are a team and we want to provide the very best hospitality! See you again soon!

"Clean, Classy, and Helpful"

5
carolr583, Shepherd, Montana, USA 07/01/2018

Great hotel and staff, we were here for a wedding and the staff was very helpful to the parents and the wedding party. They either had a solution or a suggestion for any problem that we presented to them. We were all very satisfied with our stay.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Carol, thank you for taking the time to review your stay at our hotel. We really appreciate the great comments. I hope you enjoyed the wedding and the the couple has a long and happy future. Have a wonderful day.

"Excellent"

5
Lars27, Red Deer, Canada 05/01/2018

3rd floor rooms are nicely remodeled & roomy. The breakfast was excellent. The bed was very comfortable. Service was great. Interesting location with many attractions nearby. A great place to stay. Glad we had GPS. A bit tricky to get into.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Lars, thank you for taking the time to review your stay at our hotel. We are very excited with the 3rd floor remodel and are extremely pleased you agree with us and enjoyed your stay. They are all new beds made by Simmons. We look forward to having you stay with us again should your travels bring you back through Helena.

"Enjoyable stay"

5
Bill J, Olds 04/01/2018

We have stayed at this hotel four times and have enjoyed our stay each time. The property is unique and the location is good. Rooms are comfortable and are presently being renewed or have been renewed.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great review Bill. We are 1/3 done with our room remodels and will have them all complete by early March. We take pride in our staff and our property and always want our guests to receive the best value! Hope to see you soon!

"The check in staff was very friendly"

5
Tamela S, Chinook, Montana, United States 22/12/2017

.The check in staff was very friendly and helpful. The gal working the breakfast area, when asked if there were anymore of a certain idea, acted as though she didn't want to be bothered. Otherwise, the rest of the staff was extremely helpful and friendly. We would definitely recommend.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We really appreciate the great comments you left. We look forward to seeing you again should your travels bring you back through Helena.

"DH"

5
User 18/12/2017

Welcoming and helpful staff. The room was one of the best I've stayed in, in Montana. Loved the location, fun for all. There's a movie theater, carousel, dinning, and other options all in walking distance. Continental breakfast was also one of the better ones. Marked gluten free options, fresh cut fruit, hot options. Would recommend this property.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate you taking the time to provide feedback on your stay at our hotel. We are very pleased you enjoyed your stay and thank you for your warm comments. We look forward to seeing you again.

"Great value in the City Center"

5
SaraSpoonda, seattle 18/12/2017

Staff was helpful with our arrival plans changing. Easy to unload, load, find parking and receive any help with any need, no matter how small. We could enjoy the center of the city with many lively, tasty, local color, affordable dining choices in walking distance. Lively streets after dark. Beautifully nurtured downtown, lots of young people all around. We traveled with teens and they loved the area. The hotel was spotless, the staff on the spot for anything. Comfortable privacy or interaction as requested. Our room was huge, clean, comfortable and quiet. All of this at a Best Western price. Made us want to visit Helena again soon.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide your feedback on your stay. We really appreciate your wonderful compliments and are very pleased you enjoyed your time with us. We look forward to having you stay with us again, should your travels bring you through Helena.

"Last minute trip for a funeral"

5
Doran S, Reno, Nevada, United States 12/12/2017

Didn't get to book a reservation but still was treated as if we had. Beautiful hotel! Wish we had known about the rooms backed up to the swimming pool. If you have kids ask for one! Room was huge! Very nice, and very clean! Same as the rest of the hotel. Love the location as there is many nice places to eat and we went to see a movie at the theater that is only one block away! Breakfast was really good and the staff was right there for anything you might need. Best of all the front desk staff was wonderful. Can't wait to visit here again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your kind words! We take great pride in our staff and in our property! We are currently remodeling all our guests rooms and will have them completed in very early March. We look forward to your return.

"My Stay in Helena"

5
593lexif, Kelseyville, United States 03/12/2017

The staff at this hotel were very kind and welcoming. The decor and overall atmosphere was calm and bright. I really enjoyed the express check-out option which made it very easy to check out quickly and effectively. I would definitely stay at this hotel again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We really appreciate your kind feedback. We are very happy you were able to use our Express Checkout. We change our decor on a seasonal basis. We look forward to having you stay with us again.

"A great place to stay in the heart of Helena"

5
914letaw, Missoula, United States 29/11/2017

Although only there one night, we were welcomed by friendly and helpful staff. The surrounding area offers plenty of activities and eateries, and the hotel is an impressive combination of class and comfort.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your kind remarks! We are in the process of updating our guest rooms, so we do hope you will return to stay with us in Helena again!

"the best hotel in helena by far"

5
User 27/11/2017

absolutely adored this hotel. fabulous reception area with extremely helpful staff. big clean rooms with comfy beds. extremely good breakfast. quietly located yet walk out into pedestrianised area with the most beautiful carousel and mini park with gorgeous fountains and ice cream parlour. restaurants a few minute walk.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Chrissie for taking the time to review your stay at our hotel. We are very pleased you enjoyed your stay with us and were able to explore some of the beautiful Helena area. We really appreciate your warm and sensational comments. We look forward to seeing you again the next time you are in Helena.

"Wonderful Hotel in Helena"

5
Barb S, Canmore, AB 27/11/2017

The Great Northern Hotel is a comfortable, elegant hotel. We had a king room - it was large and beautifully appointed in the traditional style that befits a 'railway' hotel. The breakfast was excellent with in-house fresh fruit compote, egg dishes and baked goods. The staff was very helpful with all our questions. We would definitely stay again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Barb for taking the time to review your stay at our Hotel. We really appreciate your kind and thoughtful comments. We are very happy you enjoyed your time with us and look forward to seeing you again the next time your travels bring you through Helena.

"Centrally located in a great downtown area."

4
john c, Missoula, Montana 25/11/2017

Very pleasant rooms, good service at front desk on check in. Room was large and nicely laid out. Bed was comfortable. This hotel is great for any stay, business and leisure. Breakfast was plentiful and food was good for a hotel breakfast.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay at our hotel. We are very pleased you had a comfortable, enjoyable stay at our hotel. We look forward to seeing you again.

"Great location!"

5
968wendyj, Spokane Valley, Washington 20/11/2017

Great location for Carroll College events. The hotel was extremely clean and esthetically pleasing. The room was spacious with several amenities not found in other hotels. Lots of counter space with a sink outside the bathroom which was wonderful when the bathroom was occupied. Will stay here again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Wendy for taking the time to review your stay at our hotel. We really appreciate your feedback. We have many guests who stay with us quite frequently while visiting for Carroll College and are happy we can count you as one of them. We look forward to seeing you again when your travels bring you back to Helena.

"Wonderful Hotel!"

5
waykon, Canada 20/11/2017

A bit off the beaten path (as in not off the highway....which is a good thing!) but very much worth the short drive into the downtown area. The hotel was under renovation (third floor I believe) but very much open for business and we had a very quiet and very clean room and you wouldn't know there was any construction going on! Loved the included breakfast! Great variety! Within walking distance of some great restaurants. Definetly recommend the BW Helena Great Northern Hotel and would absolutely stay here again! PS: Hotel ratings on the TA survey didn't seem to want to cooperate however I would give 5 stars for Service / Sleep Quality / Value

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We are very happy you enjoyed your stay with us. We really appreciate the warm and delightful comments. We look forward to having you stay with us again when your travels bring you back through Helena.

"Great hotel."

5
Georgia C, Missoula 18/11/2017

Love this hotel. Best one in Helena! Great welcome, good staff, good food. The Silver Star just needs a better hostess. Easy access to anywhere in Helena. The front desk person even turned on the train above us! Fun!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. I am very happy you had an enjoyable stay. We love the train as well and are always excited when we get to turn it on. We look forward to seeing you again in the future when you travels bring you back to Helena.

"Great Hotel !! ... Great Location !!"

4
bv0th, Regina, Canada 16/11/2017

Very nice Best Western property, conveniently located right downtown Helena. Staff were competent and exceptionally friendly from check-in to checkout. Our room was comfortable and quite clean, lots of large widows to make it bright and airy. Bed was comfy and the separate granite topped mini-kitchen/bar area was a nice touch. Some of the furniture was showing its age and ‘experiences', but with renovations currently being undertaken, this should be addressed in the coming months. Property is easily seen from the main highway although requires a bit of a convoluted route thru unfamiliar streets to actually get to the front entrance ... once there though, it's within walking distance of the downtown core ... businesses, restaurants, pubs, etc. Speaking of which, there is an outstanding restaurant onsite if you prefer the ‘white linens' treatment, or a great Brewhouse Pub & Grille just across the parking lot if you're after a wee bit wilder atmosphere along with great adult beverages and excellent food - burgers to prime rib. Breakfast is taken care of complimentary in the hotel ... a nicely presented selection of hot coffee, cold serials, fresh pastry's, eggs & sausge, etc. etc. Bottom line ... this is a great property to stay at while in the Montana State Capital, whether you're visiting friends & family, shopping, or just touring thru ... this Best Western Premier in Helena offers a comfortable and relaxing spot to hang your hat (or Stetson) for a spell !!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at hotel. We really appreciate the time and effort and the warm generous comments. It is a wonderful read. We hope you have a chance to stay with us again when back in Helena, especially after March when our remodeling is complete. I know you will enjoy the improved rooms.

"Filthy room"

2
megangT2724XW, Helena, Montana 13/11/2017

My family lives in Helena - we were without hot water at home for several days and decided to spring for a nice hotel so the kids and I could get cleaned up while my husband worked on the flooded crawl space and installed the new water heater. I chose this hotel expecting a certain level of quality and cleanliness, and was grossed out by our room. For $160+ and less than 24 hours in the room, it was a huge letdown - the room had a view of a construction site and a boom lift right outside the window, and every surface in the room was covered in dust. The toilet had dried pee on it, the shower had mildew and even the glassware was gross. The bed frame had some dried white substance on it and I am sure the bedding wasn't super clean either. There were crushed up Goldfish crackers under one bed skirt and foil candy wrappers under the other, so clearly vacuuming was not done well if at all. I have never left a hotel review before, but I am disappointed that someone thought this was acceptable and gave the green light for guest check-in. The tv signal cut out multiple times and since I was stuck in a small room with 3 young kids, that was annoying. On the main floor between the lobby and the elevator, a ceiling tile was missing and a pipe was dripping water on our heads as we passed through the hallway. I alerted the front desk staff, but no bucket was placed there or any effort made to steer guests out of the path of the dripping water. The breakfast was the only saving grace - we have food allergies in our family and I was able to get gluten and dairy-free items for my kids. That was a pleasant surprise.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Megan - I apologize that you did not enjoy your experience here at the Great Northern Hotel. We do take great pride in our staff and our property and we let you down. We do have a manager on duty 7 days a week to assist our guests and we certainly would have liked to move you to another room that was better prepared for you. We do have a valve leak on the first floor, the bucket is actually up in the ceiling to avoid guests needs to walk around it. We are remodeling all of our rooms and do hope you will consider returning to the Great Northern Hotel. Thank you for sharing your experience.

"Helena Montana Best Western"

5
209blakeh, Quartzsite 08/11/2017

This is a BEAUTIFUL Best Western!! No complaints. The rooms are wonderful, the beds are comfy, and the staff was over the top friendly! The breakfast was delicious. All the decor was perfect for a mountain town location. What more can I say, my family and I very much enjoyed our short stay in Helena.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for the taking the time to review our hotel. I really appreciate the great wonderful comments you had about us. We look forward to having you stay with us again.

"Dirty Room"

2
C8764IMjeanl, Miles City, United States 05/11/2017

I got a $160 room with hair and makeup in the sink, dirt and greasy fingerprints on bathroom mirrors, crumbs and hair along edges of carpet and behind the furniture. The hotel remedy for this was giving me bonus reward points when I should have received a major reduction in the room price instead.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback. We deeply apologize for the condition of your room. I hope you can see by our high rating this is not a normal occurence for our property. The front desk agent thought they were meeting you satisfaction by offering you points, and I am sorry we fell short of that. We have already contacted through email with the further discount that I provided yesterday. Again I deeply apologize we did not exceed your expectations and hope that you will give us another chance if you are back in Helena.

"Great Hotel"

4
kathip585, London 31/10/2017

This hotel was great! Wished the remodel was complete. The hotel is in a central location and minutes from the airport. The room was a little drab and dark, but nice. The lobby area and dining area are comfortable and very nice. Would highly recommend even without the remodel complete.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We are super excited for our remodel. We have started the process and look to be finished by February with the whole project. I can't wait to see the final product, it looks so much better than the images. Thank you for your wonderful comments. We look forward to having you stay with us again.

"Perfect Stay"

5
Lori C, Whitefish, United States 25/10/2017

This is a beautiful property, excellent facilities, clean, comfortable room, very comfortable bed, the breakfast was great, the hotel is very convenient for meetings and does a wonderful job with conferences. The banquet dinner was excellent.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We really appreciate your warm comments and look forward to seeing you again.

"Super nice, professional staff"

4
480andrea, Lancaster, Pennsylvania 23/10/2017

This Helena, MT Best Western Premier is a very nice hotel. Comfortable, clean and expertly run, the hotel has a great free breakfast. I would definitely return. But with a rental car. While there are three restaurants and small eateries nearby, the hotel is somewhat isolated from the busier part of town. ( A steakhouse attached to the hotel, an Asian restaurant and a pub/grill about a 5 mins walk from hotel). The hotel area looks brand new with a creperie , children's museum, business offices, and ice cream shop. Beautiful landscaping and historical plaques of Lewis and Clark Expedition surround the walkways. The hotel is about 7 miles from the airport and runs a free hotel shuttle. I had a 5:40am departure flight and the shuttle driver was waiting for me. Besides being in an isolated area, the hotel has a slow cleaning staff. They do a super job, but my room was not cleaned between from 9:00am to 3:30pm. I purposely left the room early and did not return until 3:30 to give the staff time to clean my room, replace towels, etc. I decided to wait in the comfortable lobby with a lit fireplace, until the room was done. I certainly recommend this hotel but be sure you have a car, if you plan on doing any sightseeing.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Andrea for a wonderful and nicely detailed review. We do try to get all our rooms (check outs and stay overs) done by 3pm, however, we do not always meet that goal. You gave a great description of our property and we appreciate your time to do so. We do hope you are able to come see us again.

"Best place in Helena to stay..bar none"

5
John G, Calgary, Canada 23/10/2017

This is a great hotel. They do the little things right and the big things are just the way they go about it. Great staff, great rooms, good value. It may not be the least expensive but provides the best value.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
John - thank you for your compliments! We have just begun renovations on our sleeping rooms to continue to provide the very best experience for you. We take great pride in our Montana Hospitality!

"Best place to stay"

5
Kimberly H, Sidney, Montana 20/10/2017

I really enjoyed my stay while being in Helena for my kiddos doctor appointments and I really enjoyed the hotel staff and their curtiousy towards us as a family as well as an employee from another town

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us. We look forward to seeing you again in the future.

"Our favourite place to stay in Helena"

5
Kurt H, Winlaw 20/10/2017

We enjoyed our stay so much we went back for a second night on our return trip. We highly recommend this hotel. The staff, service, rooms and complimentary breakfast were wonderful. We'll stay there again on our next visit to Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much Kurt for such a great review! We have just begun the renovation of our sleeping rooms - we are open and will be preparing the rooms with fresh furniture, drapes, and carpet. We are excited to be the Great Northern Hotel.

"Montana's best"

5
Margie C, Salem, Oregon 18/10/2017

This hotel is centrally located, has a , beautifully decorated, warm and welcoming lobby with a much appreciated fireplace!, Staff is helpful and friendly. Fresh cookies in the afternoon and coffee, tea and water always available. Nicely furnished rooms. Plenty of amenities in hotel.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We really appreciate your compliments of our hotel and the staff. We look forward to seeing you at your next stay.

"Room evaluation"

5
744lavernep, Box Elder, United States 17/10/2017

Had a great nights sleep--loved the pillows they were just right and I slept great. I will stay here when I am in Helena as it was like sleeping in my own bed. I loved the cookies when I arrived to check in. They were in the shape of Montana and it was very nice touch to get me thru until I could get dinner.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Your great remarks are appreciated. Pillows are often times such a personal preference, so we love it when we hear you slept well! We will see you soon!

"Charming hotel"

5
T8827SEkarenw, Fargo, ND, United States 17/10/2017

We have stayed at this hotel numerous times and have been extremely satisfied every time. The hotel staff is extremely courteous and they go above and beyond to make the stay great! The hotel is in excellent condition. Our hotel room was very clean and cozy. The breakfast had a nice variety of food and fresh cut fruit which I really appreciated. I highly recommend this hotel as it is close to the college and has a charming downtown with excellent restaurants and shopping.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for the compliments! We take great pride in our staff and our property. We begin to do remodeling in the rooms for the next 4 months and will be all fresh and new and keep our care and compassion for our guests. We look forward to your return.

"Excellent hotel near college and businesses"

5
Shane G, Colorado Springs, United States 16/10/2017

Our stay at the Great Northern was exactly what we were looking for. The lobby area was nice, staff was helpful, and the room was clean and comfortable. The wi-fi worked well. While the parking isn't ideal, there are restaurants, a movie theater, and small "science center" for kids just steps from the hotel. The hot breakfast buffet was good, and there were coffee, tea, and hot chocolate available in the lobby. (We also appreciated the to-go items available the morning we checked out as we had to leave at 5am, before breakfast had started.) This was our first time in Helena, but this seems to be one of the nicer, more upscale hotels available. The only issue we had was that our key cards repeatedly inactivated and would not work. We had to have them "re-keyed" several times (after going to our room on the 3rd floor). Other than that, this hotel is a solid choice. We would stay there again.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Shane for a wonderful review! I do apologize for your inconvenience with your keys. There is much to do here in Helena and we do hope you will come to the Great Northern Hotel again!

"Helena MT"

4
Ashley V, Bloomington, United States 16/10/2017

Came to town for a soccer tournament and very pleased with the accommodations. Very clean Hotel and the staff were extremely friendly. Was a little disappointed with the breakfast; but overall we would recommend and stay here again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ashley. I am sorry you were disappointed with the breakfast, we receive many compliments. I know it was a busy weekend and we felt we were prepared for it. We do look forward to your return!

"Excellent hotel, great staff"

5
Jonathan H, Hemel Hempstead, United Kingdom 12/10/2017

This was a one night stopover on the way to Yellowstone, rather an odd location, set in a strangely deserted precinct maybe it was just deserted as it was Saturday, but easy to find from the main road). It's also situated within a 2 or 3 minute walk to the excellent Brewhouse Pub and Grille. Very pleasant check in staff and on check out we were asked if we had a good night's sleep, which we had. It's these little touches that you remember. We had a large room on the 2nd floor with twin huge beds and a TV with views across Helena. There was also a large pool which I had to myself and I was quite surprised to see that about 10 rooms opened out directly into the pool area - lucky them! Breakfast was a help yourself affair and the coffee was good – the same that was available in the room, the Montana Coffee Traders I think. As I don't drink cow's milk I asked for soya milk which they had as well, I was impressed. This was a very pleasant, comfortable modern hotel with very good and helpful staff, we could have happily stayed longer

"Overall"

4
830davidah, Great Falls, United States 12/10/2017

Overall the staff is friendly, helpful, courteous. Breakfast is always good. Appearance of hotel, staff, etc, very nice. In the past yearly visits staying at this hotel, I have encountered only one safety issue & the desk person responded very quickly & efficiently to my need.

"Great Place to Stay in Helena!"

5
239herbertj, Centennial, United States 10/10/2017

Great location and friendly/service oriented staff! Would recommend the BW- Helena to fellow travelers. The breakfast bar is quality meal that is more than just bagel, fruit, and cereal. Several good dining options are within walking distance to the hotel.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We are very happy you enjoyed your stay with us. We look forward to seeing you in the future.

"Great Stay Great Northern"

5
User 07/10/2017

I have had the opportunity to stay at the Great Northern for several years during the Montana Nurses Association Annual Conference. The Great Northern is always great to us-for starters they give us a block of rooms with a great rate. Everything in the room worked-internet was easy to access, lighting was good and my favorite the heater worked and they had a fan to drown out the outside/hall/other room noise. There was a refrigerator for my beverages, a microwave and tea for me-I was in heaven Meals are awesome-we ate every 2 hours even on the last day when we stayed late. The meals were tailored to the theme of the conference this year. Snacks were plentiful and nutritious.The continental breakfast was great with eggs every morning, potatoes and a meat plus oatmeal, cold cereal and a variety of juices. There were bagels and yogurt plus fruit, the best was their french toast bake-it was truly divine. pitchers of ice water and glasses were plentiful in the conference room The room was clean, the bed firm with plenty of pillows. The bathroom had a makeup wash cloth, and my favorite a rubber bath mat for the tub. Plenty of towels and the soaps, shampoo/conditioner and mouthwash smelled of oranges-very relaxing. There were a makeup mirror and hairdryer, plus iron and ironing board. The staff were awesome. Very attentive to our needs, cleared away unused dishes from our tables. They were friendly, courteous and very willing to attend to any of our needs. We almost always had some one in the conference room to assist with the audio stuff. I did not utilize the other amenities such as an excerise room or the pool. I had to stay at another hotel twice this summer in another state-I can easily say the other hotel was a dump compared to the Great Northern. The Great Northern is a great place to stay and have a conference. All in all Good Job Great Northern

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much! We do have a great breakfast staff that enjoys baking many dishes, trying to keep the breakfast unique each day - but still providing the "usual" items guests are seeking. Our fruit is cut fresh from our local daily whom we also get their fresh salsa - it is the little things that count! Thank you!

"GREAT STAY"

5
User 07/10/2017

compared to the other hotels I stayed in this year the Great Northern was absolutely EXCELLENT-Great breakfast-esp. loved the baked french toast, rooms had adjustable heat with fan to drown out outside noise, plenty of towels, slip mat for bathtub, hair dryer and make-up mirror, everything worked well. There was coffee as well as tea in the room. At the conference we were fed every 2 hours, with coffee, tea, and lemonade with a variety of healthy snacks. The bed was great with plenty of pillows. The staff, all of them were very courteous, friendly and very attentive. It was a GREAT stay THANK YOU

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Corinne - your compliments are wonderful. We take such great pride in our staff and our property! We will be replacing those comfy beds - but with the same brand that we have received so many compliments about. Watch in the next few months as we update the rooms!

"Great stay"

5
Tim S, Billings, Montana 02/10/2017

Hotel is new, clean and bery nice. Great service and very friendly staff. Breakfast was better than I've had at any BW. Hotel is in perfect location for dinning and a strolll downtown. I would highly recommend this hotel to anyone staying in Helena.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm comments about our hotel. We hope to see you again, when you are back in Helena.

"Great Hotel for a Business Trip"

5
nasmsp, Minneapolis, Minnesota 29/09/2017

This was a great place to stay for a quick business trip. We stayed two nights and had no issues. The rooms are spacious with a nice desk for working. We ate all of our meals within a few blocks of the hotel and had great food everywhere we went, including at the attached Silver Star where we had lunch. Staff were friendly, and the rooms and lobby were clean and inviting.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. I'm very happy that you enjoyed your stay with us was able to have a pleasant business trip. We do hope you can stay with us again, shall your business brings you back to Helena.

"Very pleasant experience, dependable."

4
Lectio, Kalispell, Montana 28/09/2017

Very attractive hotel, nicely decorated throughout. Quiet rooms, comfortable and secure. First-time access to the hotel is a little confusing, especially at night (happened to be a stormy night for me). Parking for unloading/loading is a bit tight when the hotel is very busy. Good access to nearby restaurants, bistro, and entertainment.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your warm comments! We do hope to see you again!

"Wonderful Location and Top-Notch Best Western"

4
THCdA, Coeur d'Alene, Idaho 27/09/2017

Excellent location downtown. Excellent restaurants within walking distance. Easy access to the Interstate and main arterials. Nicely furnished clean rooms with excellent views. Excellent breakfast and nice amenities such as the indoor pool and exercise room. Located in a safe and interesting part of town.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide feedback on your stay. I appreciate your great comments and look forward to seeing you again when your travels bring you back through Helena.

"One of our favorite Hotels"

5
mjhullah, Okotoks, Canada 26/09/2017

We have stayed here many times over the years, the staff are always friendly, the rooms clean, quiet and comfortable. The free breakfast offers a wide range of food and for dinner the adjoining Silver Star Steak House is one of the best restaurants in town. Only a few minutes walk from the historic downtown, the hotel is conveniently located.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We really appreciate the wonderful comments and are extremely happy that we exceeded your expectations. I look forward to seeing you again, the next time you come through Helena.

"nice but expensive"

4
MARY M, Missoula, Montana 25/09/2017

This hotel was very nice. The breakfast was excellent. I bought two sacks of snacks at the check in desk and was over charged. This was very irritating as the room cost more than I thought it should and then to be over charged for the two snacks was really irritating.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for your review. I really appreciate your feedback. We do offer a variety of options in our Sundry shop to meet our guests needs.

"Great value"

5
Chris R, Dallas, Texas 24/09/2017

Great value and one of the best Best Westerns we have ever stayed at. Nice room and amenities. Breakfast area was very nice and the breakfast was really good. As nice, if not nicer, as any of the Fairfields, Hampton Inns, or Holiday Inns we have stayed at. Would stay here again as a first choice if we are in Helena, MT, again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm comments. We take great pride in being 1 of the 30 Best Western Premiers in the United States. We are happy we were able to provide the service that sets us apart. We look forward to having you stay with us again.

"A two night break after hiking in Glacier"

4
MicheleColette, Philadelphia, Pennsylvania 20/09/2017

An unexpected enjoyable time in Helena a delightful small town.The hotel was the average business hotel with the usual amenities, car parking and breakfast. A gas log fire in the foyer made it look very inviting. The location in the "new" part of town was a disappointment as there was little there. Breakfast was fine in a very pleasant room with a very cheerful bus girl. The Concierge was not very familiar with local restaurants and could only mention the one with the hotel which was very poor.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your review of our property. As we head into fall many of the downtown activities are not active. I hope you are able to have a chance to come back to Helena, at a time when the outside activities near us are more bustling like; Alive @ Five, Shakespeare in the Park, and the Farmers Market.

"Excellent position for exploring Helena"

5
Paul R, Bristol, United Kingdom 19/09/2017

This was a super hotel. It is easy walking distance to the sights of Helena and is situated near to an atmospheric bar and grill that does great, reasonably priced food. There is a large free car park just round the corner and around the hotel are pedestrianized streets that have such as lunch time concerts, a table tennis table, trees and sculptures. Service was always friendly and helpful.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful comments in regards to our hotel and the area it is located in. We are very happy you were able to enjoy many of the things we love about our property. We look forward to seeing you again if your travels bring you back through Helena.

"Great service, great room"

5
User 19/09/2017

We had to stay overnight as we were experiencing power outages at home and the repairs were taking quite a bit of time. When we arrived, LaToya was at the front desk and was extremely helpful finding us the perfect room for the 2 of us and our little dog - even finding a great rate. The room was one of the best I've stayed in outside of B&B's and luxury hotels.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I'm very excited that Latoya was able to get you settled in comfortably. Thank you for warm comments, we hope to see you again.

"Great location, Nice decor"

5
m0bot6, Flat Rock, Michigan 14/09/2017

I was very impressed with this hotel- the décor of the rooms was luxurious, and the breakfast was above average- I was particularly a fan of the fruit cups and the Nutella that they offered! It is located in a trendy little area of Helena with the movie theatre just a few steps away and some good restaurants. I would recommend this to anybody staying in Helena!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful review and warm comments of the Great Northern Hotel. We are glad we exceeded your expectations and look forward to having you stay with us again, if you travels bring you back through Helena.

"personal"

5
heathertQ171QM, Frankfort, United States 11/09/2017

Best Western is a very nice and clean hotel. I have stayed at 3 different establishments of yours this and have been very please with each of them. I have enjoyed the cleanliness and hospitality that each one has offered. I would definitely recommend you to my friends and family.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your continued support of the Best Western Premier. We appreciate all your business and your wonderful review. We look forward to seeing you again in the future.

"Great stay in downtown Helena"

5
ArtMaven57, Saint Louis, Missouri 10/09/2017

My husband and I had a great stay in this hotel in downtown Helena. Walking distance to local shopping and restaurants. Carousel, Children's Museum and grounds and ice cream shop next door. Lap pool (sort of) and well-equipped fitness center. Dog friendly. Walking distance to Carroll College and fabulous dog park. This was a great home base to our travels out of the area to see Gates of the Mountains, Holten Lake, ghost towns, museums and plenty of hiking/biking opportunities. City park even has a mountain and trails. This is our 2nd great experience with Best Western Hotel this year. Two chairs to relax in in the room was a bonus. Silver Star restaurant next door had local offerings well served. The bison steak was particularly delicious. Good wine list, to boot. Enjoy!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm comments about your stay with us at the Best Western Premier. We are glad we exceeded your expectations. Thank you for your continued patronage. We look forward to hosting you again in the future when your travels bring you back through Helena.

"Great experience"

5
Nancy W, Kalispell 05/09/2017

The staff was friendly and they are always happy to accommodate for any situation. We stay here at least 4 times a year and the service is always great. The location and surrounding area is also very welcoming and calm.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Nancy - thank you for being a loyal, return guest. We certainly appreciate your business and your compliments of the hotel.

"Wonderful hotel in Helena"

5
as0ngbird, Calgary, Canada 03/09/2017

This hotel is the best of the Best Western brand. From the front desk staff to the toiletries are wonderful. The cookies at the front desk were lovely and the hot chocolate,tea and coffee in the front lobby were a nice touch. The attached restaurant is very pricey so we opted to get our dinner from Brewhouse nearby, which was so delicious and more moderately priced.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Great description of our amenities and our location to dining. There is much to do and see in Helena! We look forward to seeing you again!

"Friendly excellent service - every time!"

5
N388ASlynnm, Billings, Montana 03/09/2017

When staying at a lovely place like this - it is expected that the guest rooms will be clean and nicely appointed. It is expected that the food and drink will be high quality and well presented. What keeps me coming back to this location is the consistently friendly, professional and thoughtful staff. They remember me from one visit to the next and go the extra mile to ensure my stay is pleasant. It's just one of the important qualities that's sets this property above the rest.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much! We work very hard to provide consistency in our service. I appreciate you taking the time to leave a review and share your experience.

"Great location great hotel"

5
goldf508, Billings, United States 02/09/2017

I could not be more pleased with a hotel. The location and staff where terrific and I got a great nights sleep. I really enjoyed the breakfast which was much better in variety and quality than most hotels.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
You hit our highlights - thank you! There is much to do in our great community, I hope you were able to see some of the sights!

"Excellent hotel in great location!"

5
User 29/08/2017

This hotel is in a great location with several dining options, breweries, and sites within walking distance. The room was spacious, clean, and comfortable. The service was excellent. The breakfast offered plenty of options. Definitely recommend this place to anyone (family travel, couples, solo, work, play)!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Shannon so much for your great review. We work very hard to make our guests happy and we do think our location is a great asset!

"Untrustworthy"

1
kb9lovta, Helena, Montana 28/08/2017

Worst hotel experience I've ever had. Had reserved a room for the week, but after the first night I received a call that all of my possessions had been removed from the room. Upon further explanation, I was told that there was a mistake in the reservation system and that I really shouldn't be upset. When I got back from a long day at work my bag and several things were at the front desk, zippers open and loose items with it. Still have no idea if everything was returned. Needless to say I cancelled the reservation for the rest of the week and will be staying elsewhere. I consider the management of this hotel untrustworthy and my company and I will not be returning.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for speaking with me on the phone this morning. We are holding a reservation for you again for this evening per your request this morning.

"Nice"

5
User 27/08/2017

Very nice place to stay, nice people, clean rooms and building, great Steak House and Bar attached to Hotel. Easy access to Coffee house, nice walking paths. Quiet place to be. Little hard to get to but when you do get there, it is perfect.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ruby for your kind words! We are pleased to hear you enjoyed our great city of Helena!

"Great hotel and location"

5
ronsO8673WQ, Chicago area, United States 27/08/2017

This hotel is located in the middle of many things to enjoy. Kella help us reserve our room prior to our visit and John double checked our reservation about a week before we arrived. We also talked with Jasmine regarding bring our pet. She was able to answer all of our questions. All were very helpful and pointed out several things we could do while we were there (including areas for our dog to exercise). There are shops right out the front door - very family friendly. There's a large park just a few mins walk away - jogging trail, soccer fields, open grassy space, etc.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your warm compliments of our team - and knowing their names. We take great pride in our staff. We also appreciate the opportunity to reconfirm your reservation when you called in. We do hope you enjoyed your Helena experience!

"Review of Great Northern Hotel, Helena, MT"

5
markbS6998VP, Seattle, United States 27/08/2017

We have stayed at the Best Western Premier Helena a couple of times now. The hotel and its rooms are kept very clean. The staff is attentive and friendly. The breakfast in the morning is very good. And the attached restaurant has great steaks!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks so much Mark - we look forward to your return!

"Great Stay"

5
ham49, Camden, Maine 24/08/2017

The Best Western is a lovely hotel in a quiet part of town, close to everything. The rooms are nicely decorated as is the lobby. The staff couldn't have been nicer or more helpful to us, making us feel very welcome. Breakfast was varied and well done. Liked having fresh fruit available.

"Helena"

4
43normac, Billings, United States 23/08/2017

Hotel was clean. It sits in a very quaint part of Helena. It was fun the walk around the area. We were there when the eclipse was going on. Fun to be part of that excitement. Helena is the capital of MT so there is a lot of activity

"satisfaction"

5
Charles B, Cochranville, United States 21/08/2017

this was a great place to stay, beautifully decorated. very fresh and bright. the room was decorated very nice and appealing. the room was spacious. The bathroom was so pretty and spacious, too! Beautiful new towels.

"Slipping? "

4
User 20/08/2017

We stayed here recently while passing through Helena, as we often have in the past. We felt the Great Northern was slipping a bit. The desk agents weren't as friendly as in the past, and the hotel seems to be getting a bit tired. The rooms were okay but the beds were too soft for our liking. The fitness room is also quite inadequate. It is however, in a nice location and they provide a nice breakfast.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Steve for your comments. We are 14 years old and due for a remodel that will start in October until end of February. We have continued to reinvest in the property, this project had to wait until it was a "non legislative season" in Helena. We take great pride in our staff and our property and we will look forward to your return.

"Hotel stay"

5
swexpeditions, Las Cruces, New Mexico 16/08/2017

Highly recommend to any one traveling to Helena! Friendly people/staff, great food and nice location! Stayed overnight on a business /meeting. Very good light breakfast in the morning, loved their coffee. I would stay at this hotel again when I come back through to go rafting!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful comments, we are happy you enjoyed your stay with us. We look forward to seeing you again next time you are in Helena.

"Great Hotel"

5
103abigailh, Nassau, United States 15/08/2017

This hotel is ideally located near last chance gulch and downtown Helena. It has great rooms and an awesome included breakfast. Highly recommend! We were here for a wedding and the staff was super helpful and the hotel was very nice.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for taking the time to review our hotel. We are glad you enjoyed your stay at The Great Northern Hotel. We hope to see you again, if travels bring you back through Helena.

"quiet and very comfortable"

5
katebH2035GW, San Framcoscp peninsula, United States 14/08/2017

I stayed there during a recreational and workshop stay. It was very quiet and comfortable, leaving me the energy to enjoy my trip and my workshop experience. Located in a beautiful relaxing area. A rich art area, including the Archy Bray Foundation clay center just out of town. Lots of practicing clay artists in the area.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Kate - we are so pleased to hear you enjoyed your stay! Archie Bray is a much see when visitors come to Helena!

"Short trip to airport"

5
User 13/08/2017

We really liked the location, ambiance, and attentiveness to our needs. We were only there for an overnight stay with early trip to airport, so didn't really get to take advantage of all the amenities. However, we loved the cookies and we would definitely plan to stay there on an extended trip to Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Excellent! We are pleased to know you will consider us again when travelling to Helena!

"Wonderful"

5
User 10/08/2017

We had a great stay at the Best Western in Helena, MT. The staff are friendly and go above and beyond to meet their guest needs. The check in and check out process is simple and easy. The rooms were clean and cozy. The continental breakfast was filling! We thoroughly enjoyed our stay!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Crystal for your great review! Hope you are able to come see us again!

"Great Railroad Themed Hotel"

5
tabroz, Orange County, California 09/08/2017

Great Hotel with a Great Northern Railroad themed motif. Hotel is located central Helena with easy access to the Gulch and all outlying areas of the city. The hotel was very clean and its décor exceptional. The included hot breakfasts was one of the best we've ever had. Great fitness room and indoor pool.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
tabroz - we appreciate your reviews! We hope you enjoy your time in our state!

"Best Western Premier Helena Great Northern Hotel"

5
tabroz, Orange County, California 09/08/2017

Nice Great Northern Railroad Themed Hotel in the heart of Helena, Montana. Convenient to both the downtown and outline parts of the city. Décor was very nice, the hotel very clean, and the included hot breakfast was great.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to share your experience here at the Great Northern Hotel!

"Road Trip"

5
Mcgreato, Del Mar, California 07/08/2017

We can always count on Best Western, but the Great Northern Hotel in Helena was a real treat. The Great Northern Town Center location is adjacent to a pedestrian walking street, Last Chance Gulch Boardwalk, which is filled with trendy restaurants and shops, and a short ride to the State House for a tour, and the Mansion area to view the beautiful homes. The hotel is new, the rooms are spacious and the service was excellent. The Silver Star Steak restaurant attached to the hotel was excellent, and the free breakfast was fast, easy and delicious as we headed out in the morning.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Mcgreato - thank you so much for the great review. It does sound like you enjoyed the sights of Helena!

"Good location, maid service was solid"

4
Badgerhockey5, Wausau, Wisconsin 04/08/2017

Overall service here was very good. The location was perfect for our business meetings. We had a few requests for service to the room, and the maid service was solid. Definitely would stay here if I was ever in Helena again. Thanks to all.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your comments - we would certainly welcome you back!

"Just so much hair and $25"

1
User 01/08/2017

I honestly feel sad having to leave this review, but feel as if it's something I need to do after my experience. This is not against anyone who works at the front desk of the hotel, including the manager. This review DOES include the general manager however, who ultimately made the decision as to how she would handle my problem. So, we came through Helena, MT on our road trip and were happy to book a room at this Hotel as we've stayed at many Best Western Hotels in the past and always had good experiences. When we got into our room, I notice that there was a lot of hair in the bottom of the bathtub to find out it was because when it was cleaned the drain was very clogged and so it backed up, causing the hair to stick to the tub as it drained. I alerted the staff up front of the issue, whom were very friendly and helpful, however attempts to unclog the drain were unsuccessful, so we were moved to another room. This was about 11pm at night, which was very frustrating, but I understand sometimes these things happen. I didn't complain and gladly moved rooms and the man up front said he would be sure we got a discount on our room. We moved to our new room. The bathroom had not been cleaned well. There were numerous random hairs on the bathroom floor, the soap shelf in the bathtub has old, crusted soap on it from the previous tenant, there was no coffee and an old, wet coffee pod left in the coffee maker. We were super disappointed and honestly felt grossed out, wondering what other corners had been cut by the cleaning staff if this is the standard of "clean". The morning we checked out, I kindly spoke with the Manager, even pulling her aside into the sitting area because I didn't want it to be awkward of embarrassing for the Hotel or for her personally. She was fantastic, apologetic and wanted to make it right, stating that she was mortified by the entire thing and thanked me for being kind about it. I told her that yes, I am disappointed and for the price we paid for our room, I felt something needed to be done to compensate our experience, yet also told her I wanted the Hotel to be aware of this so that they can change supervision and standards that are being set for their cleaning staff, since there is clearly a problem. Again, the Manager was great. I was told by her that she would call me and let me know what could be done to compensate us for the troubles. She called me a few hours later and informed me that her General Manager had made the decision to compensate us for $25 off of the fee we paid for the room. I was extremely disappointed and told her that. She told me that this decision was made by her Manager. I am so disappointed. I expected much more from a Best Western PREMIERE! Very expensive Hotel, who has a standard that is typically set very high. Again, I feel badly to speak so harshly, but this is unacceptable.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Katie N was issues a full refund through Expedia prior to receiving this review. As a General Manager, I am always available to speak directly to our guests to resolve any issues immediately and efficiently. Katie - thank you for your time.

"Grossest "Nice" Hotel"

1
MontananMexicannon, Helena, Montana 28/07/2017

Location is awesome- Movie theatre, exploration works, several restauarants and carousel very close. Main lobby area is clean. Breakfast bar is good. But the rooms... First room- popcorn, beer bottle cap, contact case under bed; somebody's chargers still plugged into wall; hot pocket in fridge; more popcorn under dresser. Second room- someone's old salad in fridge, didn't look much beyond that. Both of the first two rooms were cleaned by the same gal so I asked front desk attendant to please switch to a room not cleaned by this individual. Keep in mind, it is now around 10:30pm and I have been up since 4am and have to get up again at 4am. The third room is the only one that doesn't have old food in it--- well there's popcorn under the bed again, but at least no perishable food. It did have a used wax covered q tip in the window ledge and a musty old man smell. I felt like Monica from friends asking to switch rooms so many times. I hate to be picky, but you expect a high standard in a hotel whose rooms go for around $170/night (I booked under a special rate, but that was the normal going rate last night). Because I was tired and it was so late I didn't want to do it again. So I dealt. I know housekeeping is not an easy job, and it seems apparent to me this may be an issue with housekeeping management on top of individual housekeepers. Typically in nice hotels, a spot check is done by a supervisor before signing off on room. Does GN Best Western skip this step? I'm also mystified as to how this is rated the current #1 on for Helena hotels on trip advisor. Residence Inn or Comfort Suites are far more comfortable and clean. And as a final note- no form of compensation what-so-ever was offered. The front desk attendant was extremely kind and helpful- but moving to three different rooms late in the evening after a long day when you're ready to settle down and sleep is not going to make you want to go back to a hotel ever.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I am sorry that you we did not meet your expectations or our own standards. This is not a typical occurrence at this hotel as you can see by the reviews. We do care as you saw how it was reflected in the rest of the hotel. We appreciate your comments and do hope you will consider staying with us again on a future visit.

"Very satisfied"

4
User 28/07/2017

We had a very nice room, the bed was super comfy. The only problem we had was our key cards didn't work and we had to go back to the front desk twice. Frustrating but all & all, we had a great stay! Great location downtown.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for the great compliments. I do apologize if there was a key issues. We certainly try to ensure they are correct and/or that any warn keys are disposed of if they will not hold the information. We do hope to see you back!

"Downtown surprise"

5
Barbara B B, Aloha, Oregon 27/07/2017

Many times downtown hotels are rather so-so. Our experience this time was surprisingly different. The Helena Great Northern went way past the call of duty in being helpful. The front desk staff has all the answers...not matter the question. We'll be back.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Barbara - thank you so much for your great review! There is much to see in Helena - we look forward to your return!

"Amazing!"

5
648katrinaw, Cut Bank, United States 25/07/2017

I enjoyed my stay very much. I would recommend this hotel to anyone. This hotel was amazing! The service was very accomendating. The Rooms were very clean. I would stay many times over also be able to take family to stay.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to respond!

"Helena Haven"

5
andruslindalou, Missoula, Montana 20/07/2017

The Best Western Premiere Great Northern Hotel in Helena, Montana, was one of the nicest Best Westerns I have stayed at. It was definitely on the pricey end for a Montana hotel, but worth the money. We were totally satisfied with the room, the bed, the breakfast, and the location. We walked almost everywhere we needed to go, and felt totally taken care of by the staff. This is THE place to stay in Helena!

Marti B, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What a wonderful review! Thank you for taking the time to share your experience with others! We hope you have an opportunity to come see us again.

"Amazing place in great location"

5
MMBROWN2011, Lewistown, Montana 18/07/2017

Very friendly and helpful staff, our room was very clean, the swimming pool was amazing on a 95 degree day and we had a great time! It was walking distance (less than a mile) to Last Chance Gulch and the walking mall with wine shops, fine dining, candy shop, great art, shopping and much more. We will definitely stay again when our travels to take us to Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you MMBROWN2011 - we think Helena has some hidden treasures that meet everyone's delight! We will welcome you back anytime!

"Best Hotel in Helena"

5
99kylea, Eagle Idaho, United States 18/07/2017

This place is class all the way. Beautiful railroad themed decor. Friendly helpful staff. Spacious comfortable rooms with great beds. Check-in and check-out were fast and easy. Hot tub was great. Silver Star Steakhouse off the lobby had excellent food and service - make a reservation because it's packed!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
99kylea - thank you for taking the time to leave a review on Trip Advisor. Silver Star is a popular dining spots to the locals and the visitors. We will gladly assist in making reservations for guests upon arrival.

"Excellent hotel overall"

5
RJan2, Billings, Montana 18/07/2017

The room was clean and roomy, the staff very friendly, the decor pleasing, the breakfast provided in the room rate was excellent. Although the weekend hours could have been and hour longer. The only drawback is no parking directly connected to the hotel. Parking is in public lots close to the hotel, but even a half block walk matters when it's 100 degrees outside or raining.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you RJan2 for your wonderful review. I hope you enjoyed your time in Montana!

"A Treasure in the Treasure State"

5
Terry M, Indianapolis, United States 18/07/2017

This is a wonderful hotel in a wonderful location . This is a unique Best Western. You really haven't stayed in one like this before. The free breakfast is very good - much better than you'd expect. The bar and steakhouse next door is good. It is walking distance to the Gulch. It's good for families. The only problem is that it is always full.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Terry - thank you - we do run a very busy hotel and it can be hard to get reservations. We certainly appreciate our return guests like yourself! We look forward to seeing you again.

"Attended a College Graduation Party"

4
baranet, Missoula, Montana 13/07/2017

The Great Northern Hotel is in Historic Downtown Helena, surrounded by eclectic shops. It is within walking distance of Last Chance Gulch, the site of an 1864 gold discovery and pedestrian mall. The Great Northern was a great hotel. We enjoyed our stay and took a dip in the hot tub. A trip to Helena, Montana's Capitol, is well worth the visit.

"You want be disappointed"

5
neffen, Chattanooga, Tennessee 10/07/2017

Hotel is very nice. It is in a nice location with plenty of dining within walking distance. The desk staff was great. We had a minor problem upon entering our room and the staff was very apologetic and upgraded us to a new room immediately upon learning of the problem. They have cookies for you at check in. Rooms are comfortable.

"Clean hotel but not for a Sunday stay"

4
Stefan P, Crewe, United Kingdom 10/07/2017

Hotel was very clean very spacious and friendly book in, you had to park in a town car park so could only stop in front of the hotel to check in, you got a voucher for the car park. Room was well appointed a laundry on site. Located for easy walking to town although a little tricky to find your way, very quite on a Sunday with most places being closed so eating out a little difficult, there are lots of car parks here so I suspect it is more of a conference area and would be busier in the week

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Stefan P, Thank you for your wonderful description of our hotel. The Great Northern Town Center has much to offer. Sundays in the downtown area are much quieter then we would like to see. We do hope you have an opportunity to come see us again sometime.

"Great stay"

5
12juliw, Belgrade, United States 07/07/2017

This is a beautiful hotel in a great location. Enjoyed the breakfast and quiet rooms. The pool and hot tub were especially nice. Large pool for motel. Staff was very friendly and helpful. Parking was easy too. Ate at the Brewery next door and also enjoyed the ice cream shop. Families with small kids would love this as there's also a carousel and children's museum as well as nice movie theater all nearby.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear 12juliw- we appreciate your great description of the area. We hope you have an opportunity to come see us again sometime.

"Nice and descent hotel"

4
User 07/07/2017

The hotel is situated near the center of the city. The rooms are large, the service brilliant, the breakfast average, but there is room enough for the guests. The Wi-Fi works fine. All in all,a good hotel, worth visiting.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Olfred - we do aim to please our guests. We appreciate your sharing your experience with our readers.

"Always a great experience."

5
kmayathens, Athens, Georgia 05/07/2017

We've stayed at this hotel at least once a year for the past 8 years or so. It is always clean and staff is always helpful and friendly. The rooms are very comfortable and well equipped. The restaurant is great and the location can't be beat.

"All Around Great Experience!"

5
travelbuff1960, Bloomington, IN 04/07/2017

We enjoyed a 4-night stay at the Best Western Premier Great Northern Hotel while in town for our nephew's wedding. We have nothing but great things to say about it! The staff were all friendly and very helpful. When my mother-in-law fell and broke her glasses, they helped us find a place that could get them fixed late in the day. The breakfast was a step up from the usual hotel buffet fare, and the dining staff were great at keeping everything fresh and refilled and the dining room very clean. Our king room was very nice and comfortable. We loved the "grab and go" bags they had available to take when heading out for the day; the apple, granola bars and water were just perfect for keeping us going until dinner time. And when we had to catch an early flight there were granola bars and fruit available to grab for a very early breakfast. The hotel is connected to a steak house with a bar, and we took advantage of the opportunity to wind down with a nightcap each night we were in town. This hotel does a great job of making sure all the bases are covered so guests can relax and enjoy their time in Helena. Now that our nephew has made Helena his home, we know we'll be back, and you can be sure we'll be staying here again!

"BEST MOTEL, I HAD IN TRAVEL."

5
A6099VKrobertl, SALT LAKE CITY, United States 04/07/2017

1. The motel does nor looks like a traditional BW structure. It is a high-end style. 2.The materials used in room and breakfast areas are very good quality. 3.located in a nice location. 4. Very nice services.

"Excellent Hotel"

5
Owlincallington, Callington, United Kingdom 03/07/2017

We enjoyed our stay at The Best Western in Helena, we stayed for one night on our journey from Glacier National Park to Yellowstone but would have liked to stay longer. The hotel room was very spacious, our room was located above the reception area and had everything we needed. The bed was very comfortable and there was very little noise from other areas. The hotel is tucked away on a quiet side street about half a mile from downtown Helena. The staff were very friendly and made us feel welcome.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Our goal is to make your stay enjoyable and to feel welcome! Thank you!

"Amazing"

5
big80sfun, Cleveland, Ohio 01/07/2017

This was my first trip to Montana. I was here for a wedding. I had no idea what to expect but I have to say I was impressed. This hotel was simply amazing. The employees were beyond friendly and helpful. The hotel has everything you could need especially for a smaller property. My next trip back I will definitely stay here again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you big80sfun! We certainly appreciate your compliment!

"A Very Good Place To Stay In Helena, Montana"

4
Thomas H, Coeur d'Alene, Idaho 29/06/2017

Well located, high quality, aesthetically pleasing hotel in Helena, Montana. Good access to main thoroughfares, downtown amenities and Interstate. Good restaurants nearby and wonderful breakfast buffet. Wonderful recreational opportunities nearby on Canyon Ferry Reservoir, the Missouri River, National Forest managed lands, Wilderness Areas and cultural entertainment.

"Great downtown location"

5
Sherry H, San Diego, United States 29/06/2017

Very nice hotel with great amenities and awesome location! Staff was very friendly and helpful! I would highly recommend this hotel and I will stay here the next time that I am in town for business! I liked that it was within walking distance of many other businesses and restaurants.

"Really lovely hotel and lovely people"

5
fionabert, Washington DC, District of Columbia 28/06/2017

The hotel is perfectly located in Helena, walking distance from a lot of great restaurants (shout out for Toi's Thai) and watering holes (do not miss Gulch Distillers). Room beautiful and spotless. Very comfortable. The staff is very nice and helped us accommodate two room changes, once when we wanted to go from a room with two queens to one with a king, and once when we had to extend our stay because our dog had to be hospitalized. Everyone at the desk knew about our trauma and always asked about the dog. Very sympathetic. The lap pool was a great stress reliever. I highly recommend the Great Northern.

"Great Place"

5
MDK1964, Bozeman, Montana 26/06/2017

We really enjoyed our stay at The Great Northern. It is a beautiful hotel with GREAT staff. the breakfast was really nice too. We brought our little dog and the Pet rooms were still really nice and comfortable. They have a really nice courtyard outside the Hotel with great grassy areas for the dog to go to the bathroom.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you MDK1964 for your great review! We did add that dog park last year in the shared common area. In a downtown setting, it can be difficult to fine and area for the pet! We take great pride in our staff and our property! We do hope to see you back again.

"Hairy sheets"

3
John N, Salt Lake City, Utah 25/06/2017

I'm glad all they have was a two queen room for me to occupy. The first bed I turn down had somebody else's hair on the sheets. This is a real turn off. Also they put me in the basement in the view was of a belowground parking. Hotel was relatively expensive considering Parry sheets and no view. Otherwise everything was as expected in pretty good quality.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you John N. I did address your concerns directly and we do apologize. As you can see from the reviews, that is not a normal experience here at the Great Northern. We appreciate your taking the time to write a review and appreciate that you gave us the 3 stars.

"Best hotel of our trip."

5
VTyankee, Burlington VT 21/06/2017

I was on the same bus tour as Diane M, during which we were in a lot of hotels in five states. This was the best we experienced. The room was comfortable, but the standout in my memory was the staff and the breakfast. I had some business that had to be done timely and at an odd time due to time zone issues, and the staff could accommodate my needs well. The breakfast was by far the best we had in our two weeks. And the staff went our of their way to make our stay easier and more pleasant. Wonderful stay, would highly recommend.

"AVA Confrence"

5
Diane M, Tacoma, Washington 16/06/2017

Very nice hotel, well keept, excellent housekeeping, great breakfast, wonderful setting. Would stay again next visit.Close to local attractions, restaurants, nice court yard setting just outside the hotel.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Diane M - we are pleased to read you enjoyed your stay with us. Much to do in downtown Helena!

"Always enjoy staying here"

5
chapmanke, Denver, Colorado 16/06/2017

I stay here 3 or 4 times a year. The staff is always pleasant and helpful. The beds are very comfortable and the location is wonderful. I love the train theme and the G gauge train that runs above the front desk.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What more could we ask for! The mighty train has been running for 14 years now - and we will be here to welcome you back on your next visit!

"Wonderful stay"

5
NCtraveler1983, North Carolina Mountains, North Carolina 15/06/2017

We have been staying at this property at least 3 times per year the past 3 years and have always had a very nice experience on each occasion. The staff are always professional and helpful and this property is the our #1 choice when traveling to Helena

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate your loyalty to the Great Northern Hotel. We look forward to your return visit!

"Great Place to Stay"

5
53sharyla, Helena, United States 15/06/2017

Put location and service together and this is an excellent experience. I've stayed here a few times for business and each time, I've come back. When in Helena, MT this is a stay that will satisfy your varied needs.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind words and for taking the time to leave a review!

"Excellent hotel and close to college campus"

5
barbaravR2178ZO, Helena, United States 14/06/2017

We stayed here a number of times and would highly recommend. The staff at desk are very friendly and helpful and the breakfast staff is also. It's and excellent breakfast that comes with the room. The Star that is attached to the hotel is handy and a great place to eat for fine dining.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Barbara - thank you for your great review! We appreciate you taking the time to share your experience with others.

"beautiful hotel"

5
Therese M, San Antonio Texas 13/06/2017

Loved the location of the hotel,plenty of shops and a movie theatre around the corner. We had a family suite and only wished we were staying longer...highly recommend this hotel. From the time i booked the hotel , checked in, left it couldn't have gone smoother. We ate dinner at the steak house and the food was amazing!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Therese - thank you for your review of the Great Northern Hotel and the town center - movies, great food and a place to rest your head! We do have it all!

"Excellent facility"

5
peggyg46, Helena, United States 13/06/2017

The location is wonderful and within walking distance to historic downtown Helena, with its western type quaintness. The hotel is well kept and clean, which for a road warrior is important especially the sheets and bedspreads. The desk is quite large and the connection to the Internet was easy and quick. Too many times it takes multiple times to connect but not so at the Northern. The rooms are quite large compared to the tiny rooms in other hotel chains with nice furnishings. Breakfast was very good and I enjoyed the fruit in the small glasses that are refrigerated versus the expired fruit you often times find in the bowls at other chains. Breakfast, which is my favorite meal, consisted of a choice of scrambled eggs, ham, sausage, potatoes, and fruit as described above and of course the healthy alternatives such as granola and cereal. Business travelers and tourists alike should be pleased. I had dinner at the adjacent steakhouse and the food was fabulous with some wonderful steak choices. Although these items are a little pricey they also offer some very reasonably priced items for those like me that have an expense restriction on meals when traveling. I have always stayed at this hotel and actually find the Best Western chain in Montana to be extremely nice properties.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Peggy - We appreciate your support of Best Western properties in Montana. Your description of our is very much appreciated. We do get our fruit from the local grocery deli and do our best to offer something for everyone. Thank you for taking the time to be detailed in your review - it is valuable to our other readers.

"Wonderful Hotel in the Center of Helena"

5
Leta D, Olympia, Washington 06/06/2017

We had never stayed here before and didn't know what to expect. We were surprised that it was not a typical Best Western property. You pull up to the front, register, and unload your luggage and park in a parking lot a block away. We were impressed with the elegant lobby. The room was very nice with a sink in the bath and another in the outer area which is so convenient. What impressed us the most was ceramic cups for coffee and glass glasses instead of plastic. The breakfast was great with breakfast sandwiches, waffles and omelet selections. The adjoining steak house was a bit expensive but we found items we enjoyed and not too expensive. The family-style salad was superb!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Leta! What wonderful comments regarding your stay with us! There is much to do and offer our guests here in Helena. We do hope you have an opportunity to return!

"Great place to stay."

5
Patrick J, Rapid City, South Dakota 05/06/2017

Wonderful hotel and room. The staff were friendly and helpful. The room was very nice and the bed was one of the most comfortable we have ever slept in. Located right in downtown Helena which is a great place to visit.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Patrick J - thank you for your great review. We certainly do our very best to make each guest stay a great experience. We do hope to see you here at the Great Northern Hotel again.

"No Reservation About Recommending This Hotel"

5
Ron R, Silver Spring, Maryland 01/06/2017

This is the second time I have stayed here while on business. Great location, nice dining option adjoining the hotel, clean, comfortable room, and excellent breakfast spread. In addition, the lobby and common area are spacious and airy with ample seating options for connecting with friends or sitting down with a laptop to get some work down. Highly recommended!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ron R for being a return customer and for your recommendation! We do hope to see you again!

"Modern, new Best Western"

4
killershrew, Portland, Oregon 31/05/2017

Very nice hotel with Great Northern Rail theme. Staff friendly and helpful. No valet parking or assistance that we noticed and the lot is not quite a block walk, so consider dropping your luggage at the door if you have more than easily carried/rolled. Room was very large and nicely furnished, comfortable beds, large bathroom and nice towels and linens. The room showed some lack of cleaning like nail clippings on bathroom floor and a bandaid on floor beside the bed and that was disappointing for a "premier" hotel. Nice breakfast included. Good coffee with both medium and bold choices. Very nice connected restaurant and bar.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you killershrew for the great description of our property. We certainly feel we have much to offer our guests. We do hope to see you again!

"Excellent Stay!"

5
13Roxanne, Bozeman, Montana 28/05/2017

I love this hotel---first class in all ways! I recommend it to anyone who visits Helena on business or otherwise. The location is central to all the action in the city. The staff could not be more accommodating. A very pleasant experience for sure.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you 13Roxanne! We certainly take great pride in receiving compliments like this one. We look forward to see you on a future stay!

"Best Hotel in Helena, MT"

5
Maureen K, bellevue, United States 26/05/2017

My son has attended Carroll College for the past 4 years. Over the years we have mostly stayed at the Best Western. A couple of times we had to stay elsewhere because the hotel was book. No other place provides the caliber of service that the Best Western does. The staff is friendly and helpful. The hotel is impeccably neat. It is a top notch experience!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Maureen for your great comments. We certainly enjoy the Carroll College families that we get to know over the years. Have a wonderful summer!

"A little hidden gem"

5
Jerry G, Calgary, Canada 22/05/2017

This place is a little hidden gem the hotel was fantastic the service was to die for there is a steak restrant in this hotel and oh my the steak was fantastic well worth the money after dinner we went for a walk the atmosphere reminds me of a board walk The only thing I would say that needs to be improved is the comfort of the bed I rated the bed a 6 but other than that I would go back in a heart beat

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Jerry G - we appreciate the compliments of the Silver Star Steak Co next door. They certainly provide a great meal. We get many great reviews about our Simmons beds, but we also know that beds are a very person preference to our guests! We are pleased to know you will return to the hotel and do hope to see you again!

"Best Western Premier Helena Great Northern Hotel"

4
Dominica u, New Westminster, British Columbia 22/05/2017

I attended a conference in Helena 2 summers ago (2015 not 2016) and really enjoyed staying at this hotel. My room was on the main floor, spacious and well-decorated, with a good view. I ate in the coffee shop in the morning and the buffet (included in the price at that time) was really good. The location of the hotel is very central as it is within walking distance to many attractions, including Carroll College. The staff were helpful and friendly and the shuttle service (to the airport and the greyhound staton) was very efficient. A great place to stay in Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dominica u - I am pleased you enjoyed your stay. We do still include a nice hot breakfast for our overnight guests. With frequent new items from the staff in "The Dining Car" - we do hope to see you again!

"Good experience in Helena."

4
nickymart, west chester pa 22/05/2017

Stayed at the Best Western Great Northern for three nights for business. It's a well-maintained facility with clean, comfortable rooms. The breakfast had a good selection -- not gourmet but decent food. The lunch served by the hotel during one of the meeting days was also pretty good. Most things in the city are walkable from the hotel and parking is free with your stay. The desk staff were pleasant and accommodating.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear nickymart - thank you for taking the time to leave a review about your experience at the Great Northern Hotel. Helena has much to see and do right out the front doors of the hotel!

"Poor Check in Experience"

1
mkaneta, Kalispell 21/05/2017

I had to wait 3 hours to get into my room. The front desk was appologetic but unhelpful. I was the only one waiting in the lobby. It wasn't until I told the front desk that I was going to another hotel that my room was suddenly ready.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear mkaneta - we do acknowledge and accept responsibility that your reservation was not attended to as quickly as it should have been on the Sunday you checked in. It was not intentional and we do apologize that we did not get you called once the room was ready. This is not a common occurrence at the Great Northern Hotel, but it did happen to you, for which we are truly sorry. It was a day of heavy check outs from the local college graduation, housekeeping was running behind. We do appreciate you giving us the higher rating in the areas that you did.

"Great Hotel in Small Town"

5
User 03/05/2017

The Great Northern Hotel always offers an excellent experience. From the cookies when you check in, to the friendly front desk staff, to the excellent accommodations. Located in walking distance from the Cinema, great restaurants, and local business, it is a great place to stay for business and leisure travelers alike.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dave, thank you for your time to leave a review. We appreciate your compliments of the staff. We think the Great Northern Town Center has so much to offer our guests. We do hope to see you again!

"Excellence in the capitol city..."

5
Averybizness, Welches, Oregon 02/05/2017

First time stay on business in town at the Great Northern, glad I booked here. Staff is friendly and professional. The building appears new and is well laid out. Breakfast was option rich and the breakfast room is warm and inviting. Rooms were nicely decorated as is the hotel with train themes. Wi fi is strong and free. Located in the downtown you are close to everything. Can't go wrong with the property...

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Averybizness - we know our travelers need that reliable, strong internet. We provide a fiber connection. As with all Best Westerns, this service is complimentary. There is much to do in the Great Northern Town Center as well as Helena. Thank you for your kind words!

"Everything was perfect!"

5
User 01/05/2017

Clean Room - whole hotel was up to date. Very friendly and helpful staff. Restaurant lounge onsite. Great location. Shuttle service to and from airport. Will definitely recommend to anyone staying in Helena, MT.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Wonderful review Ryan T - thank you. We really take care of our hotel and our intention is to keep it looking new! We do hope to see you again!

"Beautiful facility!"

5
Kellie G, Billings, Montana 01/05/2017

I went for a convention. The food was outstanding during our event! The staff was extremely helpful. The hotel was within walking distance to Carrol College so we could walk to conference classes. It was a little hard to find when I first got there. Poor signage. I was looking for the hotel name and Best Western sign. The sign was BWP.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Kellie - So pleased your enjoyed your stay for the conference. I appreciate your comment on the signage - we are requesting the ability to have some changes made to personalize our location more - you comments are appreciated! Thank you for your great review.

"Best Place in Helena"

5
Bernadette S, Billings, Montana 01/05/2017

Looking for a classy and comfortable stay? Hands down best hotel in Helena. Eat at the Silver Star and you won't be disappointed. Location is central to any place you would like to go and you can walk to the majority of them.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much Bernadette! We think Silver Star has excellent food and is a favorite location to our guests and the locals. We appreciate your compliments and we will see you again!

"Convenient to Caroll"

4
KS-OK, Okanogan, WA 26/04/2017

We stayed here for a visit to Carroll College. The hotel is walking distance to the college, and to restaurants, shops and a movie theater. Had a little mix up when we arrived, but only because they upgraded us to a king room, instead of the two queen we needed. Staff was quick to get the room squared away. The room was clean and beds were comfortable. We didn't have a lot of time at the hotel, so I can't really comment on the other amenities.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are pleased to hear that you visited Carroll College - we make great friends with new families each year. Thank you for taking the time to leave a review!

"Family Wedding"

3
julielV9241PM, Great Falls, Montana 26/04/2017

It was nice and centrally located with restaurants and family activities close by. The signage wasn't that great, but we had a nice time. We enjoyed the 2 restaurants nearby and it was close to the wedding venue.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Julie - we are pleased to hear you had a great time for the wedding. We do hope to see you again!

"Rude Front-Desk Staff and Bizarre Location"

3
CalgaryAlphan, Calgary, AB, Canada 26/04/2017

For a hotel with such high ratings, I was incredibly disappointed!! To start: the front desk staff. When we checked in there were two younger women working (one dark haired, one blond), and we found them to be annoying and rude. I checked in and gave all our information while my partner walked our dogs. Then I went out to the car to unload luggage, gave him a room key, and he went to take the dogs into the hotel room. Upon entering, he was confronted by the front desk women: "Excuse me, sir - are you a guest here?" Umm, yes - he has a room key, and he's bringing in the two little dogs I just described to them just minutes before. He answered yes, and said that I (his friend) had just checked in. They asked, "Who's your friend?" He had to give my name before they'd let him proceed. And why do they have to greet you with "Hello" every single time you walk by the front desk? As I was walking past the front desk for the third time as I moved in luggage to our room, I heard - yet again - the sound of "Hello"... "Hello". By the time I realized she was talking to me and I turned to look at her, she was turning away with a snarky expression on her face. Rude. I had another annoying encounter with one of the front desk women, but think I've said enough already. And the location is... weird. Bizarre pseudo-"downtown" that looks like a fully pre-planned homogenized "Stepford" area. Absolutely no character. A few restaurants. The hotel is dog-friendly, but there's not much in the way of dog-friendly spaces nearby, other than a couple bits of grass by the parking lot. I really disliked the location, almost as much as I disliked the check-in staff (I will say that the older lady who checked us out the next morning was much nicer!). The hotel itself is nice, and the room was very nice indeed - spacious and very nicely appointed, with quality products in the bathroom. We were annoyed by the thermostat in the room as we couldn't change the temperature setting, and it was quite warm, but by the time we had returned from dinner and undressed for bed, we didn't want to bother complaining to the front desk about it - we just pulled back the blankets and slept under a sheet. The next morning breakfast was standard and unremarkable. We definitely would NOT return to this hotel.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your comments. We do our very best to provide excellent customer service as you can see form other comments. I do apologize that we let you down. Thank you for taking the time to share your experience. We learn from all our guest reviews.

"Business stay more like vacation"

5
davidkK9973YU, Wolf Point, Montana 13/04/2017

The rooms were quite nice with mini kitchenettes that included nice size refrigerator! Made the business trip seem more of a quick getaway! Beautiful hotel that fit into the area surroundings. Ice cream and beer pub within walking distance!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear David K - thank you for your great review. We are pleased to be rated as number one in Helena on Trip Advisor and have such wonderful guest comments. Our goal is to spoil each guest! We hope to see you again!

"Best Place to stay in Helena"

5
John G, Calgary, Canada 10/04/2017

Great hotel and great staff. We always enjoy our stay here and keep coming back! Everything is super clean, it's quiet, and the staff s always accommodating. We never hesitate staying here and are always treated great. Good restaurants very close. Just a great place to stay.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you John G. We take great pride in our staff and our property - I do believe we can provide great customer service to all our guests. Thank you for being a return customer.

"Disappointed Again"

1
John M, Denver, Colorado 10/04/2017

The property is located in a convenient location and is generally clean and functional. BUT .. every time I stay there, I ask myself why I am doing this to myself. The staff is distance and cool. Not friendly and inviting. This last visit was due a family emergency and I had traveled the entire week before arriving. I dropped of my laundry on Saturday as I need to stay longer than anticipated. No longer back Saturday. None Sunday. Running back and forth to the hospital - I stopped by the front desk in the afternoon to check on the status. The young lady at the front desk treated the request like it was inconvenience and then after looking gave me a bag and said "Here they are, Are these clean ?" like she couldn't tell on her own looking in the bag that they were all dirty. Then they had to call the manager only to tell me 10 minutes later that they don't have laundry services on Saturday or Sunday. This hotel always has problems getting the little things right - reservations, cleaning rooms (which they didn't do on Sunday), .... It always gives you the feeling that it has bad culture, weak management, lack of attention to details and poor selection of staff and staff training. I promised myself I wouldn't stay there again - this was the last time.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear John M - I am very sorry to see that you were disappointed for a second time with our property. As you can see with the reviews, we do get it right in many ways. There were some new staff members who did not realize laundry did not go on the weekends. This comment is certainly a learning opportunity for our staff. Please consider reaching out to me. Marti Bara, General Manager

"Excellent place to stay"

5
E993TKmichellew, Forsyth, United States 10/04/2017

The rooms in this hotel are amazing and the service is excellent! They are very clean and provide you with anything you need. You have to know how to get to this hotel to find the parking, it is not easy. However, there is a good place to walk in the neighborhood. The restaurant and breakfast provided are delicious and well-prepared.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your great review. We think the Great Northern Town Center has much to offer. We are always available to help assist with parking! Hope to see you back soon!

"Slice od Heaven"

5
User 08/04/2017

Somehow those Montana Employees have managed to slice off a piece of heaven :) Such a lovely place made just how I imagine heaven is. And outsanding hystory everywhere around the Hotel located on the famous Last Chance Gultch where they hit tons of Gold in the old west day and built the Helena Cathederal dow the street. Very Well Done.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We thank you so very much for this kind review. We are so pleased we exceeded your expectations!

"A Perfect Getaway Place"

5
C1522PIandyl, Calgary, Canada 07/04/2017

This is our second time staying here. Our first was during Christmas and because of our wonderful time then we decided to return. This time it was even better!! The front office manager Ann Marie Bowers was so helpful with planning our special occasion and far exceeded any expectations:). First arriving it felt like coming home and being a part of the family. Brandon was so helpful and made sure everything was just right for us. Any questions we had he made sure we had an answer. When checking out Jasmine was wonderful making sure everything was correct. The hotel restaurant was great, our waiter Andy...who has a good name!! provided very good service and the food was wonderful. The location of this hotel is perfect, right in the center and easy to get around. Helena is a great city with friendly people and our home away from home. Thank you Ann and staff for a wonderful stay!!. See you again soon:):)

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We can not ask for a better review! Thank you so much for sharing your experience with other Trip Advvisor followers.

"Downtown Helena"

4
User 28/11/2016

Worth the extra few minutes off the highway. Good hotel with excellent breakfast included. Nice restaurants and a large Cinemark theatre close by. The Cathedral and the Civic Centre are close by. The Civic Centre looks like a mosque but was built as a Shriners Hall.

"Very nice"

5
kimhE7650PH, Billings, United States 17/11/2016

Great location. Right down by a bunch of little shops and cute stuff (restaurants, pubs, movie theater). I think I paid around $145 for my room. Staff were courteous, kind, smiling, accommodating, professional. Hotel was CLEAN and decorated so nicely throughout. No issues with parking. Big pool and convention accommodations. Breakfast was simple but nice (DIY waffles, juices, cereals and some hot stuff like premade omelets, breakfast potatoes and sliced ham served hot in chaffing dishes). Of course there was coffee and tea. They had no half and half. Just non-dairy creamers that are shelf-stable at room temp (if you're cool with that-okay, but if you need CREAM in your coffee you'll be sad). :) I travel for work quite a bit and this is one of the nicest Best Western's I've seen. The night before I was at a different BW that left much to be desired. THIS ONE WAS GREAT THOUGH.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear kimhE7650PH - we firmly believe your review describes us with the experience the overwhelming majority of guests experience the Great Northern Hotel. Thank you for your time to share your experience!

"Likely the best choice in Helena, fairly average "

4
kaarlb, Stockholm, Sweden 15/11/2016

I will preface my comments by saying the Helena hotel market overall is fairly lack luster. While the quantity of hotels exists, the premium market is fairly nonexistent. In general I'm a Hilton loyalist but decided the Hampton property was far too removed from the city center and wanted something convenient, so I opted for the Great Northern. While not overall impressive, after many stays around Helena for business I would still reccomend the Great Northern Best Western over any competitors. As mentioned the location is the best selling point of this property. It is located across the street from the college and maybe 10 minutes walk from the main downtown area. I was in town for business and also thought the wifi connection was quite good, and the adjoined Silver Star restaurant was great. On this particular stay I found the bathroom to be filthy. One of the dirty cleaning towels had been left hanging on the rack and there was a large stain of something covering the curtain in the shower in addition to the hair left throughout the shower area. On the plus side, the rooms are very large and feature two sinks, one outside the bathroom and one inside. I also found the bed and pillows to be comfortable. The included breakfast wasn't over the top but was good. Bottom line, when nearly all hotels in Helena are priced within about $20-30 of each other, it makes sense to spend a little extra for a nice location.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear kaarlb - We appreciate your 4 out of 5 rating for this hotel. We do take great pride in our property. It does sound like your guest rooms was not completely done to your satisfaction or to our standards. I do hope you contact the desk so that we would have an opportunity to correction the oversight immediately. We have staff available 24 hours. We do know we can do better and we do appreciate your recommendation to our readers. Great Northern Hotel is centrally located and does offer many amenities here in the hotel and in the surrounding area. We look forward to your return.

"Even without Electricity they gave us great service"

5
sbt8844, Ukiah, California 09/11/2016

Over Labor Day weekend we stayed at the Great Northern for multiple nights with family members. The hotel was full due to a rival football game at Carroll College, Class Reunions, and several weddings. Every employee in the hotel was spot on and addressed our needs...even a request to switch one room due to not wanting to be next to the elevator. They serve a nice breakfast with homemade french toast on some of the days. It's a real treat and make sure you try it. The staff in the breakfast area worked diligently to keep the tables cleaned with so many guests. We were impressed by their professionalism especially when an electrical outage for many hours occurred due to a car accident. They posted employees on each floor and in the stairwells to make sure all guests were safely cared for. They still served a good breakfast that day and managed to keep food coming out even with no electricity! They also did not let the lack of functioning computers disrupt the front desk with checking out. They were quick and efficient. Hours later my email receipt arrived as promised. We would stay here again as the location is not far from the airport and central to multiple attractions in Helena...the Carousel and restaurants are easy access. We will be back for another stay as we plan to fish the Mighty MO again. Thank you to our local fly fishing guide for recommending this hotel and to the wonderful people who work at the Great Northern

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear sbt8844 - thank you for a wonderful review! We are pleased to hear your fishing guide recommended our hotel for your stay. We do have a great relationship with several of the outfitters and they certainly do a wonderful job. It is fun to hear about the trips on the water. We do hope you will come back and see us again on a future visit to Helena.

"Great Northern,great hotel"

5
Nancy K, San Miguel de Allende, Mexico 01/11/2016

I have stayed at this hotel three years in a row.The rooms are impeccable and the staff could not have been nicer or more helpful, from the touching handwritten welcome note from the maid to the polite front desk clerks.Also,great food from the room service providers.Loved it. Nancy

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Nancy K - What a nice warm review. Our housekeepers are so delighted to leave the notes and are most excited when the guest leaves a little not back to them! We are very proud of our team. We look forward to your return!

"good conference venue"

4
User 28/10/2016

I have stayed here before for another meeting - and it does have good meeting rooms and organization. The bar seemed a little overwhelmed by the number of people so service was pretty slow though they were working hard. One day they missed cleaning my room (but quickly came when I called). I like the location, pretty cool place overall.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Mthaden - pleased to hear you enjoyed your stay with us. We always appreciate the feed back from our guests! Thank you.

"Best Western Premier Helena Great Northern Hotel"

5
Karen P, Laurel, Montana, United States 27/10/2016

This is a particularly beautiful hotel in an interesting, historic neighborhood. Service is excellent; decor tasteful with an historic railroad feel. Our conference facility was comfortable and lent itself to both oral and visual presentations.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Karen P - we are a conference hotel in the heart of downtown. It is our pleasure to have the wide variety of conferences that we see here - from family to business, we have a great staff ready to serve. We will always hold true to the historic railroad theme, with the richness that comes with it. Thank you for your very kind review.

"Excellent"

5
Betty D, Choteau, Montana 27/10/2016

Amenities and services are excellent. Fitness center is very complete and equipment in excellent condition, which is a rarity among hotels today. Breakfast was also very good - nice variety, ample gluten free alternatives, and healthy choices, another rarity today. Location is nice - clean, safe, with restaurant options very convenient. Also an excellent park and walking trails in immediate vicinity.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Betty D - I am pleased to hear we exceeded your expectations at our hotel. Helena is a wonderful city and I do hope you will come stay at the Great Northern Hotel again.

"Great location and very nice"

5
OldVagabond, Honolulu, Hawaii 26/10/2016

Staff was friendly and helpful. This was our first stay at this hotel. It is a bit pricey but includes a nice breakfast and is easy to find. Parking was near by. Beds were good and room was very clean. Actually tried to stay in another hotel that we usually stay in, but it was full. We were not disappointed. This is a nice hotel located close to Carroll College.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear OldVagabond - we wish to meet and exceed your expectations. Thank you for the time to review.

"Fair"

2
Mariya W, Bozeman, United States 25/10/2016

Clean rooms, internet works well. Some of the staff is friendly and helpful while others are incredibly rude. The manager called me to address issue with my bill and I perceived her as looking for a fight, as well as accused me of trying to intimidate her staff. Misinformation was given at the time reservations were made as well as our reservations were not accurate regardless of having them repeated back at the time the initial call was made. Overall, I would not stay here unless it greatly simplifies your conference stay.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Mariya W - I am sorry you felt your experience with the hotel staff was not professional. We try to give accurate information at the point of the reservation. We follow the Dept of Revenue's codes as to who is exempt from the accommodations tax. Many guests with great experiences here at the Great Northern Hotel, and I do hope you will consider staying with us again.

"Clean, friendly, beautiful, well-located"

5
Tacia L, Bozeman, United States 24/10/2016

I love this hotel, and stay there whenever I go. It's walking distance to downtown. I have never had a bad experience here. The staff is friendly, beds are comfy, and the Silverstar restaurant is amazing (but spendy).

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Tacia L - we do feel the hotel and the town center have much to offer our guests and we certainly appreciate our return guests like yourself. We will look for you again on your next visit to Helena!

"Clean, Great Location, and Cool Building"

5
Lisa P, Billings, United States 24/10/2016

The hotel is located in a historic area of Helena. The lobby of the hotel is very pretty, and the room was clean as well as well equipped. The rooms were larger than some other hotels in the area. The pool was fun for the kids, and the towels in the pool were full size beach towels. This is a nice feature. Breakfast was probably my least favorite part of the hotel. The options were limited, and the breakfast area crowded.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Lisa P - thank you for the great review. When we can, we do try to offer a banquet room for overflow on the weekends especially. Glad to hear your family enjoyed their stay.

"Great Location"

5
karenjL3681UJ, Yakima, Washington 24/10/2016

We were at Carroll for Parents Weekend. This hotel is perfect. Can park your car and walk everywhere that you need to attend all the events at the college. Lovely pool and fitness center. The breakfast was good every morning especially the make your own pancakes. Friendly staff and easy to get in and out of.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear KarenjL3681UJ - we certainly appreciate your review. The close access of Carroll College is a great benefit of staying at the Great Northern Hotel Your loyalty to our property is appreciated!

"Best stay for the money"

5
Robin H, Billings, United States 24/10/2016

I always recommend this hotel as the number one location in Helena. The location, service, and quality are the best in the capital of Montana. The Best Western Premier can spoil you on where you are going to stay in any town or city in the country.

"Great Stay in Scenic Location"

5
User 20/10/2016

Amenities were excellent, complementary shampoos, soaps and conditioners were wonderful and smelled great! The Hotel atmosphere was very pleasant and they offered a great breakfast. The hotel location was wonderful and there were several food options within walking distance, they had a beautiful scenic waterfall with a magnificent view out the window.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear melindad140 - Thank you for the great remarks! We want every guest to have the experience you did!

"Best Hotel in Helena"

5
Abby S, Bozeman, United States 19/10/2016

Fantastic! I didn't want to leave! Excellent service, food, comfort, decor - everything was great! The only thing I wasn't thrilled about was the parking, but it's a trade-off for the perfect downtown location.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Abby! We love our location and our guests! We are here to assist you in parking your vehicle - we will even mover the van! Hope to see you again!

"Luxury without the luxury price tag."

5
Shawna N, Libby, United States 19/10/2016

An extremely nice hotel for the price. The Great Northern has Montana charm with a luxury feel but not at a luxury price tag. So many amenities within walking distance to create a very cozy neighborhood feel.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Shawna - we want to be a great representation for the Montana Hospitality at its' best! Come back anytime!

"Outstanding"

4
User 18/10/2016

Superb accommodation. Very clean and welcoming. Nicely appointed rooms. Very good food. Waitress was new but did well considering. We dine there with friends often. Located near Carroll College - across the street .

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much James for your review. We are proud to be the number one choice for those visiting their family/friends at Carroll College.

"Best Western is the Best"

5
Patricia S, Paramus, United States 14/10/2016

The hotel is beautifully furnished and the staff was always kind, happy and made you feel that you were their true guests. I would easily recommend this hotel to all. It is conveniently local in the downtown area and has excellent restaurant.

Marti B, Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Patricia S, thank you for your great review. We welcome all our guests as old friends. We hope to see you back again.

"wonderful experience"

5
Tom D, Butte 13/10/2016

My wife and I were in town to attend a charity event and we wanted to be located within a short walk to the Helena Civic Center. We had stayed at the Best Western Great Northern a couple of times previously but had not stayed there since the Great Northern upgraded to a Premier Best Western Property. We were satisfied in our stays for previous visits but greatly impressed with the nice upgrades the Premier category offers. It was a delightful experience. We were particularly thrilled with the quality of the room and amenities in the breakfast area as well as with the very cordial lady who takes care of the services in that room. Great value!!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Tom D - we certainly appreciate your review and your compliments of the Great Northern Hotel. We take great pride in our staff and our property - we are 13 years old and do our best to not let our age show! Our location is one of the very best in Helena. See you next time!

"A top notch hotel. Put this one on your list for Helena."

5
Thomas A, Folsom, California 06/10/2016

This is a very nice property. The rooms are nicely appointed, quiet and well maintained. The staff is friendly and helpful and it's in a great downtown location. Breakfast was excellent and overall it's just a well run hotel. We had a great stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thomas A - what a nice response to read. We truly try to exceed every guests' expectations during their visit. We have been here for 13 years, with local owners and a desire to be the best. Thank you for your great review!

"Would definitely stay here again"

4
Britt-Marie D, Seattle, Washington 01/10/2016

Our two queen room on the third floor seemed to have larger than average square footage. The 10 ft. ceilings really make a huge difference in the feel of the room--maybe making it seem even more spacious than it actually was. The bed and bath linens had a great light fresh clean smell, but not bleachy. Top-notch toiletries made with olive oil and blood orange peel were so nice I'd buy them for home use. The mattress was firm, but okay. Comfortable bed pillows. Microwave and a large mini-fridge were nice to have. Helpfully, the room was designed with a small mirror, ledge, outlet, and good lighting mounted just outside the bathroom so that there is another spot for someone to get ready in the morning while the bathroom is full. On the slightly less positive side, the pool and hot tub are on the larger side and appeared to have been well-maintained, however there were no towels to be found. There were towel racks, but no towels. I called up to my room and asked my husband to bring one down. Another hotel guest used the house phone to call the front desk and waited at least 20 minutes before giving up on the hotel staff bringing her one. She dripped all the way to her room. Another housekeeping incident occurred when they wanted to tidy our room when we were still in the shower. No big deal. But they never returned and we had to approach staff in the hallway late that afternoon to get new towels and shampoo. The housekeeping staff was very accommodating when we asked, but it would have been nice if it just had been taken care of in the first place. These are minor complaints, and as the title of my review indicates, would not keep me from happily returning.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Britt-Marie D - thank you for the wonderful comments. We will follow up on the pool towels, as we should have an ample supply available for filling our units. We are pleased to know you would definitely come back again!

"Carroll homecoming - great place to stay"

5
KDUB7, SEATTLE 25/09/2016

My friends and I stayed here for Carroll's Homecoming weekend. This is *the* best place to stay for anything going on at the college! Super convenient, quiet, and comfortable. I almost wish we hadn't rented a car, because we haven't had to use it. Staff are very friendly and helpful. We loved the cookies in the afternoon :-) Love the railroad motif, also. Will definitely stay here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
KDUB7; Thank you so much for the kind words! We do love our proximity to the College - it works so well for family and friends of Carroll Students! Please do come see us again!

"Great hotel, friendly and clean"

5
mjhullah, Okotoks, Canada 24/09/2016

A favourite of ours for many years, rooms are clean, staff are friendly and the breakfast selection is comprehensive. End rooms are larger. This is a full facility, convention hotel with a first class restaurant for lunch and dinner.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear mjhullah - thank you for sharing your experience with TA readers. We certainly take great pride in our staff and our property. We appreciate your time and look forward to seeing you again in Helena.

"No heat control in room"

2
Rick H, Washington DC, District of Columbia 23/09/2016

The room was way too hot and I could not get the a/c to work. The manager seemed not to care less. Very poor front desk and managerial attitude. Rooms not very clean. Smelled moldy. . Carpet dirty and bathtub.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Rick H, I am very sorry to hear that you were not satisfied with your stay. This is not a typical guest response. We do have service 24 hours a day and a very caring team. I would like to speak with you directly if possible. My email is marti@gnhotelhelena.com. I am a manager that does care and responds to all our guests. I do hope to hear from you. Thank you for your time.

"A dump"

1
Harry S, Chicago, Illinois 23/09/2016

This place is a dump. Noisey. Dirty. Rude staff-especially Cora. Hard to find a place to park. Manager would not even try to accomodate our concerns. Probably one of the worst hotels I have ever stayed in. I would never return.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Harry S. I am sorry to hear of your disappointment in your stay. As you can see from our reviews, this is not at all a common description of our property. I or any manager would be most willing to hear your concerns. Unfortunately, I did not have an opportunity to meet you. I do not seen any guest listed under this name in the last 30 days. Please feel free to reach out to me at marti@gnhotelhelena.com We do take great pride in our property and our staff. Thank you for your time.

"Nice place in downtown."

4
User 21/09/2016

We spent one night in this fairly new hotel. Rooms are very clean and well appointed. There is no baggage assistance, but otherwise staff was very helpful. Although this is a Best Western, it is a hotel in every sense of the term. It is in downtown Helena which turns out to be a really cool place. The onsite steakhouse is very good and much nicer that you might expect.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Mark C - thank you for you great review of the Great Northern Hotel. I am so pleased to hear you enjoyed Helena. We truly have so much to offer. It is a place you can return to and still not have seen or done everything!

"Great room, friendly staff."

5
User 19/09/2016

Our room was very nice. The bathroom is spacious, the beds are comfortable, since we had 4 people in our room, the second sink outside of the bathroom was a plus. Big roomy lobby with comfortable seating areas. The attached restaurant & bar meant no driving. Free breakfast was great. They even have pancake & waffle makers!! The staff is very accommodating. They took me with the shuttle to the airport even though I was the only passenger. Granted it was 5:00 am. Would definitely stay here again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Kelly V - you might be surprised how many guests are on those 6am flights! Glad you received the VIP treatment. Thank you for the great review - we hope to see you again!

"Helena - almost hip?"

4
bohemianparrothead, midwest 19/09/2016

So - it's been a while (20+ years), but I lived in Helena for a very short period and as an urban cultural center - well, it wasn't... I get the feeling times have changed although one night hardly qualifies as time served for an informed opinion. I'm not sure what they call this relatively new area (I'm sure it's got some kind of moniker), but the area around the hotel is nice. The hotel? It was nice too... We were in one of the rooms that was along the indoor pool (looks like there were 4 or 6 rooms that have their own doors into the pool area). The room was HUGE... I like large, opulent rooms, but they need character - this room verged on being just, weird, in a large square box way - decorated nicely enough (good furnishings, etc...), but... Anyway - you may have to contend with the sounds of children shrieking with delight whilst swimming with their parents. The cacophony did die down after we returned from dinner and it was nice to walk less than ten paces to the whirlpool, so all was good. The bed was very comfortable. The hotel as a whole has a very NON-Best Western look & feel to it (this is a good thing...) - modern-y yet elegant and clean - very clean. The hotel in and of itself was better than anticipated - the area around it made the stay very enjoyable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear bohemianparrothead - Welcome back to Helena! In my 30 years here, I have seen Helena grown at its own pace - very thoughtful in its growth. The Great Northern Town Center sits on where the old rail road was sitting, not a very pretty part of the city. The Town Center is about 15 years old, we are 13 years old and take great pride in our staff and our property. Much to do in Helena - hope you return soon!

"Overnight stay "

4
Joe D, Helena, Montana 15/09/2016

This gem is in a great location next to food, drink, shopping and is located in scenic Helena, MT. The staff was fantastic, and the rooms were very clean. The pool is a bit small, but well taken care of and clean as well. Great place to stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Joe - thank you for your great review. We do think there are many things to keep our guests busy in the Great Northern Town Center. We hope to see you again!

"Nice place"

5
ldpj56, Spruce Grove, Canada 14/09/2016

It's a nice place, but very hard to find. the morning breakfast is very good. Our room was next to the pool so in the morning it was a little much to wake up to people in the pool with little ones....

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear ldpj56, We appreciate your review of our hotel. It can be a bit challenging to find, as we do not have the traditional pylon signs here in the Great Northern Town Center. Our desk staff is ready and available to assist anyone with directions to lead them right to our door. We hope to see you again!

"Great Place in Helena"

4
ibcybermon, Portland Oregon 12/09/2016

The hotel is right in the heart of the downtown area and just across the street from Carroll College. Restaurants are within walking distance. The hotel is not large, but it has just what you need. The pool is truly a pool that can be used for lap swimming, not just for the kids to play Marco Polo. This is the best place to stay in Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear ibcybermon - thank you for recognizing our lap pool, it does seem to meet our guests needs. Everything is within walking distance of our 100 room conference hotel! We do hope to welcome you back.

"Great hotel"

5
charliepc, Park City, Utah 09/09/2016

This is a great hotel. Clean and quiet. Good breakfast. Friendly clerks. Great restaurant next door. Location also good for business at the nearby state government. Would recommend and stay again. Beds very comfortable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear charliepc - Your comments are just what we want to see! We have received many great compliments on our Simmons beds - glad to have you in that club! See you next time you are in Helena.

"Class Reunion"

5
Pat C, Helena, United States 09/09/2016

This was a great venue to host this gathering. The facilities are wonderful, the catered food was great and the lounge/restaurant was delightful. I will go back anytime I am in Helena. The staff are well trained in hospitality.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Pat C - great news to hear! We enjoyed having the class reunion at the Great Northern Hotel. I hope you get back to see us soon!

"Clean and comfortable stay"

4
User 08/09/2016

This establishment is very clean and comfortable. The beds are spacious and very comfortable. The rooms are updated and quiet. Did not hear our neighbors next door in their room or walking up and down the hallway. Front desk staff was very friendly and helpful. The hotel has a convenient location. Very close to many restaurants and other nightlife whether by car, or on foot. Tasty and fresh breakfast as well. My only complaint is the wifi was meh.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much! We appreciate your great compliments. We just upgraded to fiber internet this week. I am not sure when you were here - but if you can contact me, I want to ensure there are not access point issues. My email is: Marti@gnhotelhelena.com Thank you.

"Everything we hoped for...and more"

5
User 08/09/2016

Everything was above expectations in Helena, our room was clean, comfortable and quiet. Checkin and checkout was friendly and helpful from a professional staff. The breakfast buffet was varied, hot, and tasty. Would definitely stay again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Brent M - We certainly appreciate your time to leave a comment for our readers. We aim high to take care of each and every guest. We look forward to seeing you again.

"TMR"

4
User 06/09/2016

The hotel was well appointed and conveniently located for our visit to Helena for a family wedding. Having the bountiful breakfast included started out day out on the right foot. Despite a housekeeping snafu we'd stay there again. The staff was very helpful and approachable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear TMR - thank you for our kind words. We look forward to your return when you are in the Helena area!

"Great place for the price."

5
User 31/08/2016

Highly recommend this hotel. This was the best hotel we stayed at during our 15 day trip. It was very clean and the beds were great. The best nights sleep I had during the trip. The employees were very helpful and courteous.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear W812QBjoannes - what a wonderful compliment! We have so many guests who enjoy our beds. We hope you enjoyed your time in Montana and if you find yourself coming to Helena in the future, please consider us!

"Perfect place to stay when visiting Carroll College"

5
User 28/08/2016

It is a super easy walk from hotel to the college, very quiet, comfortable, delicious breakfast! Can even walk to wonderful movie theater from the hotel. Speedy ride to and from the airport. Highly recommend!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear 519sallyd - thank you for your great review. We do want to remind future guests that we do have a complimentary shuttle to and from the Helena Regional Airport. It is about a 10 to 15 minute drive. We do hope you will be visiting again!

"Updated and comfortable "

5
Marimbawa, Kila, Montana 26/08/2016

I visit Helena several times a year on business, and this hotel is always my first choice. I like everything, from the friendly welcome to the large rooms and really comfortable beds. It is always quiet, in my experience. Some rooms have bowed out windows that make them pretty special. They do provide a complementary breakfast bar that is quite extensive, which is nice and convenient. However, on my latest trip I discovered the crêpe and espresso shop around the corner, and it won my heart.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Marimbawa - It certainly is not unusual for our retuning guest to venture out to new breakfast ideas. The Creperie has a long history in Helena. Glad you made a find! Thank you for your comments - we look forward to your return.

"Helpful and Welcoming"

5
User 26/08/2016

We've stayed a number of times over the last couple of years as Carroll College parents. Every visit we experience the same fantastic service, super helpful front desk staff, clean and comfy rooms with thermostats that work, and a good night's sleep. Breakfast each day had some great new choices, and I could depend on good hot coffee and fresh fruit if I just wanted to keep it simple. Close by restaurants and shops made it fun. Helena is a beautiful town, and this Best Western is a wonderful hotel!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Melissa B - thank you for the great comment! We certainly want to provide great, consistent hospitality to our guests. We certainly enjoy getting to know the Carroll parents over the years - and look forward to seeing you again!

"Great Best Western in a Great Location"

5
AdventureHermit, Aurora, Colorado 22/08/2016

This is a Best Western like no other. I stay at many Best Westerns throughout the midwest. This location is a conference center. Centrally located near great restaurants, sites and museums. The indoor Great Northern Carousel, the Exploration Works Indoor/Outdoor Museum and the seasonal Shakespeare in the Park is only a few hundred yards away. We were greeted with cookies, fresh coffee and water, but the highlight for me, was the washing station for bicyclists and motorcyclists. I've never experienced such a welcome on many of my journeys. There were some WIFI troubles, that the staff worked hard to resolve, but it did make working a bit difficult. But their willingness to help made up for the hassle. I will for sure be staying here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear AdventureHermit - we are so pleased to have you leave a review on us. We appreciate your comments. We understand the need for good working wifi, and hope that we demonstrated out concern for that. We will look for you returning to the Great Northern Hotel.

"Great hotel in Helena"

5
markgac, Sioux Falls, South Dakota 21/08/2016

We were on a 2 week Montana vacation and stayed 1 night here. The complimentary breakfast was good. Really nice hotel close to shopping and sightseeing. Helena is a nice clean city. Would stay again if in the area.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear markgac - Helena is a great city - hope you saw the sights, but maybe it gave you the desire to return! Montana is wonderful, thank you for including it in your vacation!

"Wonderful stay"

4
Susan G, Lethbridge, Canada 21/08/2016

The location of this hotel is terrific. There are several great restaurants nearby including a brew pub that serves great food and a fusion restaurant across the street. It has a town square feel to it. We had a poolside room and really enjoyed being able to do a few laps before bed!

Marti B, Front Office Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Susan G - thank you for taking the time to leave a review for others to read. We are pleased you enjoyed your stay.

"Enjoyable stay"

4
Hholiday2013, Ennis 18/08/2016

From the moment we walked in I loved the atmosphere in this hotel. The entrance is welcoming, staff are friendly and there are cookies at the reception desk :) Room was very spacious and complimentary breakfast was great (one of the few hotels on our trip that would offer inclusive breakfast).

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Hholiday2013 - thank you for your kind words! We wish to welcome all our guests and make them feel at home! We do hope you have a reason to come again some day!

"Great Hotel"

5
peppermint1963, Tooele, Utah 15/08/2016

great location, friendly staff, and comfortable rooms. you can walk to a movie, a restaurant and other local fun activities. Helena, Montana is a very beautiful state. I hope to return soon. I highly recommend this hotel!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear peppermint1963 - we sure appreciate you comments on Trip Advisor and your recommendation to fellow travelers. Helena has much to offer all our visitors. Hope to see you again!

"Late night check-in"

5
steveP7008CL, Yakima, Washington 15/08/2016

Riding from Medicine Hat, Alberta and left there at 4:30pm. I had reserved a cabin at Wolf Creek Anglers and told them I would be there about 9:30pm. Much to my dismay, I couldn't find the place so headed to Helena, Mt with about 30 miles more of riding. I found the BW Great Northern on my GPS and headed there, since BW is where I stay 95% of the time (40 nights so far year). Rolled in at 10:15pm and the front desk clerk was super helpful and friendly and checked me into a pool side room. At 7am I stepped out my door to the hot tub...it was great !

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Wonderful steveP7008CL - I am so pleased we could accommodate you! Never fun to be hunting for lodging that late in the day. We hope you will consider stopping by again if your travels bring you this way.

"Best Best Western ever!"

5
Janice P, Helena, United States 15/08/2016

This hotel is one of the few which meets all of the wishes us travelers want: clean & comfortable room, friendly & helpful staff, a great (complimentary) breakfast, and good cookies at the front desk. There are great places to visit within walking distance of the hotel including restaurants, government buildings, an open area and mile-long track to walk with benches and exercise equipment. The hotel is set up to provide services for business visitors including PCs and printers. There are good books to read in the lobby area. This hotel is an extremely good value considering that we were there during their busiest season and we got a reasonable price for such an excellent value.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Janice P - you described our neighborhood and hotel very well. It is always intriguing to see what makes an impression to our guests! Thank you for your kind words, so pleased to hear you enjoyed your stay!

"Best Western Premier"

5
User 14/08/2016

Very pleased with our stay at the Best Western Premier in Helena. Lobby very spacious and attractive. Front desk people were very helpful. Room was very comfortable and a good size. Breakfast is included and food quality was excellent and the room more than adequate. Hotel located in a newly developed area, Great Northern so there is dining and shopping close by. Silver Star Steakhouse adjoins the hotel and we enjoyed our dinner there one evening. There is a Brewhouse close by that also was quite good. Have no problem recommending this hotel.

Marti B, Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Philip, Thank you for your kind review! We do enjoy our location in the heart of downtown Helena. We have so much right out our front door. Glad to hear we exceeded your expectations! Please come see us again next you're in town.

"Great stay, definetly go for it if you are searching for a stay at Helena"

4
Klaartje B, Grembergen 13/08/2016

If you are looking for a place to stay at Helena, this is it! The hotel is really good. It offers spacious rooms, soft towels and a nice breakfast with daily cut fresh food. We also received decent plates in stone and real cutlery, which we really enjoyed above all plastic we received in almost every other hotel we stayed in. The hotel is on walking distance from the cathedral and next door you have 2 great places to east (I would recommend fusion grill if you are a family and in case of a chic diner, go to silver steak company). Also next door there is the carousel, so before bedtime you can spoil the little ones with an extra ride. The hotel's swimming pool is an example how you can with a concrete floor make it cosy and great. Nice chairs to relax and large pool. We only encountered one minor point to improve. Houskeeping did not make up our beds as she didn't want to mess up our stuff… (which was mentioned on a note). We always put two chairs next to the bed, so that our children don't roll out. I understand that this might not be easy to make up the beds than like they normally do, but just arranging the sheets back would already have been great.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Klaartje B - thank you so much for your great description of the hotel and the area. I appreciate you comment about making the bed. Those can be tough decisions for staff to make. I am pleased they left a note for you. We have staff available 24 hours a day and are always glad to come back to meet the guest needs. We do hope you will come to Helena again!

"Excellent stay"

5
Betty D, Choteau, Montana 12/08/2016

We stayed for four nights, for a business conference. The room was excellent, the service was flawless, and the fitness room was more complete than most you will find in hotels. Cardio equipment as well as free weights and a strength training rack, similar to Universal machines. Coffee was always available in the lobby, plus a coffee pot in the room. And free cookies every night at the lobby desk. Kudos to the employee team who made our stay so enjoyable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Betty D - your words are heart warming! We are very proud of our team. Thank you and we will be happy to see you back at the Great Noeth Hotel!

"Great place to stay!"

5
User 12/08/2016

I love staying here when I go to Helena. It is in a great location near the center of town. The staff is always friendly and helpful. The rooms are very comfortable and quiet allowing for a great night's rest. The breakfast (which is included) is delicious. The fitness center has everything one needs to get a quick, good workout in. I highly recommend this hotel.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Vicki D, we thank you for your time to leave a review. It's our pleasure to extend a warm and welcoming stay to all!

"Super hotel"

5
Ann G, Deinze, Belgium 12/08/2016

This was the best hotel during our trip throughout midwest USA. A very friendly staff, spacious room and bathroom and a delightful breakfast (the fresh fruit was delicious) are just a few pros of this hotel.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Ann G - so pleased you enjoyed your stay. Our fresh cut fruit comes from our close locally owned grocery! We serve their home made salsa as well as they bake our freshly served Great Northern cookies each afternoon. Come see us in Montana again!

"An Upscale Best Western"

4
leboland, Kaysville, Utah 10/08/2016

Nice hotel and staff. Easy check in. Parking is about a half block away and is used by all companies located in the Great Northern Plaza. We found the hotel difficult to find, The room was nice and clean. Breakfast was included in the "Dining Car" restaurant.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you leboland for your review. We are nestled in the heart of Helena, right across from Carroll College. We admit, we are not as visible due to sign restrictions. We do have parking available for our guests in the front and back of the hotel, with easy load and unload at the front door. Pleased you found the hotel nice and clean! We do hope to see you again.

"Great place to stay and have a conference"

5
Sean E, Idaho falls, United States 09/08/2016

From check in to check out this was a great stay. The staff was so GREAT, Breakfast was excellent, and the facilities for the workshop were great. Great location for being central to the city. The staff was available even in the middle of the night, to give me extra pillows because of a medical condition.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much Sean E. Our staff is the best! We are true believers that customer service is 24 hours a day, and we want to go above and beyond! Pleased to hear everything was wonderful for your stay! Hope you come again.

"Very comfortable and close to everything."

5
User 08/08/2016

We just completed a weekend at this hotel for the wedding of a friend's son. The staff were welcoming and friendly throughout our stay. For some crazy reason, all of the events and even the restaurants we chose were no more than 15 minutes away. We walked to a local brewery and restaurant but there are some good choices right next to the property. Very clean. Nice rooms. My only complaint was minor, my back was a bit sore from a slightly soft mattress but it gets that way in most hotels.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear williambT2288SN - thank you for your great review. We often quote, nothing if very far in Helena! And there is much to do. We get so many compliments on our Simmons beds, but we certainly understand that each guest has a preference in their beds and their pillows! It was our pleasure to have you stay with us.

"Great place to stay in great location!"

5
gassinggirl, Sandpoint, Idaho 07/08/2016

We were very impressed with the quality of the accommodations at the Best Western. Very comfortable bed with nice linens. Clean and spacious rooms. The gym is open 24/7 which is nice. Pool and hot tub area closes at 10pm which is understandable as there are rooms that open to the pool area. Pool and hot tub area was also clean and tidy looking. We skipped the breakfast buffet....but only because there was a creperie next door we really wanted to try out. Location was great, in the center of historic downtown. Jasmine, the person who checked us both in and out, was extremely friendly and a good face for Best Western and Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear gassinggirl - WOW - thank you so much! We could not ask for a better review. We too, think the Creperie is great to have next door. We do hope you have a reason to come again. Enjoy your summer!

"Oh what a room"

5
RMR-Pops, Melbourne, Florida 06/08/2016

Just book room 118 and enjoy. It is a large, well appointed, well designed room that you simply want to spend some time in. Staff is great. Coin operated laundry down the hall was much appreciated after our 10th day on the road. Fun things to do and places to eat within walking distance (and that includes old downtown). We really liked this hotel and we are sorta picky.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear RMR-Pops - Thank you for the warm comment - as you self describe yourself as sorta picky - we are pleased to know that we met the tests. Glad you enjoyed the suite and the hotel. Helena has so much to offer, I do hope you will come back and see us again!

"Fantastic! We were towards the end of our vacation to Glacier National Park and decided to stay in Helena."

5
User 05/08/2016

After checking into our room the kids asked if we were in the right place? Everything was so beautiful. The room was large, spacious and the beds were very comfortable. The staff were helpful with recommendations for eating establishments. We ended up eating at the Brewery Pub that was very good and close by - after driving all day we were not ready to get back into the car. The next day about an hour down the road we realized that we had forgotten something in the room. The front desk were especially helpful, sending someone to our room and then mailing us our forgotten item. They went above and beyond. Thank you so much!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Cathy S - we are so pleased to hear you enjoyed your time in Montana and at the Great Northern Hotel. We are entrusted with many items left behind by guests - and we are happy to get them to the proper owners. If you find yourself heading to Helena on a future trip, we do hope to see you again!

"One night stay"

5
User 04/08/2016

We stayed here one night on our way to Bozeman. The location is awesome...shops, restaurants and movie theater all on a charming street. We utilized the adjacent park by the college for our morning walk. Room was very clean, comfortable & quiet. The bed was outstanding. Would definitely stay here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much - what a great review. There is something for everyone right outside our doors!

"Amazing Hotel"

5
Suzanne P, Great Falls, United States 01/08/2016

This hotel is in the heart of Helena within walking distance of a brew pub and several really good restaurants. Staff is always helpful, the rooms are updated and spotless, I have never had a bad stay. This is my go to hotel when I am in Helena, I can't recommend it enough.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Suzanne P - Just the type of review that warms our heart. We work hard to exceed our guest expectations. Every guest, every time! We hope to see you again! Thank you, thank you!

"Quality Assurance"

5
Edward R, Coeur d'Alene, United States 29/07/2016

This was an exceptional hotel with great service. No complaints from myself or family. We congregated in the lobby sometimes multiple family members and enjoyed the comfort visiting! The put up with us, our many kids and some dogs. The hotel is very nice and clean. I enjoyed their hot tub it was the perfect temperature. Breakfast was very good and they were all friendly in the kitchen!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Edward R, Thank you for the great review! We are very use to seeing guests gather in our lobby. Whether for business or leisure, we have provided areas to meet your needs to visit and socialize. I am please to hear your family enjoyed their visit. We do hope to see you again!

"We thoroughly enjoyed our stay at the Best Western Premier Helena Great Northern Hotel"

5
User 27/07/2016

The Best Western Premier Helena Great Northern Hotel is centrally located in a small town with a walking mall. There is a movie theatre in walking distance and many beautiful hiking trails. During the summer season the Montana Shakespeare Company performs in an outdoor theatre. Our room at the Best Western Premier overlooked the outdoor mall and the town's center carousel. We could open our window to hear the flowing waterfall. The customer service has been amazing from check in to check out. The rooms are clean and tidy. The amenities include an indoor lap pool, jacuzzi, and gym. Breakfast is served every morning, coffee and fruit infused water are offered daily, and a homemade Great Northern Railroad sugar cookie is provided in the afternoon. We thoroughly enjoyed our stay.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Alicia C - thank you for your review! And for mentioning the Montana Shakespeare Company. It has been a lovely addition to the Town Center for a few summers. Our evenings are great and we find many guests enjoying the theatre. We hope to see you again if your travels being you to Helena!

"One night stay"

5
rmartMiami_Florida, Miami, Florida 24/07/2016

I was traveling with my family on our way to Big Sky, Montana and Yellowstone. This was the nicest hotel we stayed in on our 3000 mile road trip. I booked a 2 queen room for 4 persons. Our room was spacious enough for the 4 of us to move around even with our suitcases open. The breakfast area was crowded but the breakfast was very good and served on real dinnerware with utensils rather than paper and plasticware. We were given a late check-out since our Gates of the Mountain boat tour was delayed due to inclement weather.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear rmartMiami_Florida! Thank you for the great compliment! We do have certain rooms we like to offer those traveling with 4 people - you just need the elbow room! I do hope you were able to enjoy the gates of the mountain tour - it is one of our favorites! We hope you felt the Montana Hospitality during your time in our great state!

"Enjoyed the Poolside Room"

5
User 24/07/2016

We stayed for one night while visiting Carroll College, right across the street. We were offered a poolside room, which is a ground floor room that opens directly to the pool and hot tub area. We were worried about noise but the front desk helpfully noted that the hotel was mostly occupied by business conference travellers, so there were few guests likely to be using the pool and that turned out to be the case. The breakfast was very nice - the seating area clean and modern and the food choices and staff were quite good. Shout out to Marti (adding my Rewards number to the reservation while I was on the phone in car) and Samantha (helpful directions and professional demeanor).

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Shana C - I am glad you enjoyed your stay. Most of our summer nights are busy with business and leisure mix. The pool side rooms are great and so quickly. We always want to make sure our Rewards members receive their points. We look forward to see you again on another visit to Helena!

"Shiny clean, great location"

4
notacouchpotato, London, England 23/07/2016

This is an exceptional Best western apart from a couple of quibbles. First, it is centrally located in the middle of a spanking new shopping mall but we found it difficult to locate (maybe that was just us...). If you come later in the afternoon you might find a parking space in the lot difficult to come by. Second, reception were OK but not the most helpful. When asked if there was bell assistance they pointed to a cart and grudgingly acknowledged they might be able to find someone. The pluses, however, outweigh the negatives. Our room was beautiful - large with acres of space for luggage and equipped with a microwave, fridge etc., though the bathroom was on the small side. Everything sparkled! The best thing about it is its location, within walking distance of the restaurants, shops and attractions of Helena. The mall itself is a real pleasure to walk in with colourful water features and historical notices about the Lewis/Clark expedition. We ate both nights at the Silver Star Steakhouse and used its bar, where the wait staff in both were first class and the menu extensive. Breakfast (included in the price) was better than average with plenty of choice.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear notacouchpotato - thank you for your time to review. I am sorry our reception was not of the caliber that we typically receive compliments for. We know it is guest perception and we were not at our best if we did not offer to arrange assistance for you with your luggage. We want our rooms to sparkle and we appreciate that you noticed! We hope to see you again!

"Great place to stay in Helena"

5
tulsaroadfan, Tulsa, Oklahoma 22/07/2016

Great classic hotel; up to date, but still with lots of history. Staff friendly, knowledgeable and helpful. Our room was large, with a very comfortable bed, sitting area, separate counter with fridge, microwave and a third sink. The hotel is within walking distance of several restaurants, and only a short drive to others. Very nice complementary breakfast. Would recommend and stay again.8

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear tulsaroadfan - The Helena history is wonderful. I hope you were able to soak it in! We want to assist each guest with the best that Helena has to offer. Thank you for your time to review our property. Enjoy your summer!

"Great staff and excellent location"

5
User 22/07/2016

I stayed two nights at this Best Western. I didn't know what to expect as I'd never stayed at a Premier before. The staff was very warm, welcoming, and professional - everyone I encountered gave a cordial greeting, even in the hallways! Room was large and the beds very comfortable. Great dining available, ate at the Silver Star Steakhouse the first night, and the Brewhouse Grille the second night. Breakfast was a pleasant surprise compared to some Best Western's I've stayed at. Very charming downtown location.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear travelinMT2016 - We appreciate your compliments! We hope you enjoyed your time in Montana. Our staff is trained in customer service - every guest, every time. We believe our downtown location offers many amenities for the traveling public. Come see us again!

"Wow"

5
Conner_Hendrick, Denver, Colorado 21/07/2016

Fantastic hotel. This Best Western exceeded my expectations. The room was fantastic. We had a view of the cathedral downtown from our room. The breakfast was better than I expected, with fresh biscuits, sausage, and egg patties to make breakfast sandwiches. The hotel was in close proximity to quite a few interesting restaurants, including the brewery we went to. Overall, this hotel exceeded my already high expectations for a Best Western. It really lived up to its Premier name.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Connor_Hendrick, Thank you so much for you review! Our goal is to exceed our guest expectation. Thank you for your kind words. We do hope you will return to the Great Northern Hotel.

"Disappointed"

3
LuLu56003, Houston, Texas 13/07/2016

Upon early arrival-I explained that we had two children that had never been to Montana before and would like a view. Young man at counter gave us a room on 3rd floor but view was blocked by building next door so our view was of ROOF below. There were many room available but he could have cared less. Next day I heard people offering rooms leading to pool area-there was not anyone in those rooms the 1st night we were there. Room was clean nothing special. I choose this hotel because of location-next time I will choose another hotel. Breakfast was okay-attendants seemed to be very slow. Almost every morning we had to take our breakfast to our room or sit in lobby as there was not enough places to sit. When I checked out told clerk how disappointed I was and she said clerk was new-wonder what it takes to train people in a service industry?

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear LuLu56003, Thank you for your review from your stay. Without a bit more information, I am unable to confirm what room you were in. I am sorry that you felt the desk staff lacked care in his customer service. We do take pride in our staff and our property. If you were here the past weekend, we did offer overflow in the adjacent banquet room to accommodate guests. We do know that at certain times we can reach capacity of the breakfast room and we try to be prepared. We do spend a great deal of time training our staff and are pleased that we have many long time employee. As in all businesses today, we do see turnover. Your comments are valuable and we will learn from them. I do hope you enjoyed your time in Helena and would give us an opportunity to serve you again.

"Excellent choice"

5
Saudiologist, Frederick, MD 13/07/2016

This is a very convenient, comfortable and customer service dedicated hotel located in a very cute section! Nearby restaurants, movie theater, sites and attractions! There was a bit of confusion regarding the reservation (had 2 but cancelled one although the person cancelled both) yet they took care of the mistake without question! Terrific for my pet too with treats! Grandsons lived the pool, breakfast and fitness center! Definitely will stay here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Saudiologist - thank you for your feedback. We have just added a pet friendly area to the north of our hotel. We know in a downtown setting is it not easy when you have a pet, and we feel this will be convenient. There is also a dog park through the tunnel at Centennial Park. We are strong on our customer service and I am pleased you were happy with your stay.

"Disgusting!!!!!"

1
Jamie B, Great Falls, Montana 10/07/2016

We decided we needed a night away from the kids so we rented the suite at this hotel. Our check in process went great and the front desk clerk was very friendly. We had dinner plans so we went to our room and dropped our luggage off and did not return till a little after 9 pm. I started to get ready for bed and opened the closet and noticed a dirty pair of undies in there, YUCK. Then upon showering there was hair and soap still left on the soap holder, another disgusting find. My husband then informed me our TV did not work and then pulled back the sheets of the bed and there was BLOOD on the sheets?!!! I had enough of this especially since this hotel has great ratings and we were defiantly not finding where these amazing reviews were holding true. I called to the front desk and explained what we had dealt with at 9:22 pm. He informed me he would have maintenance come and change the sheets and that we would receive a credit on our room and he would call us back with the amount. 10 pm still no one showed up at our room to remedy our issue, finally the front desk called and informed us that since we booked our hotel from Hotels.com there would be no credit at ALL.... I was shocked I told him that this was absolutely absurd? He asked me if I would like him to check at other hotels for availability?? It was after 10 pm? I am shocked that this is how they handled this situation, it was shameful. By the time maintenance came and changed our bedding we finally got in bed at 10:45 pm. I will never do business at a Best Western again, they really dropped the ball..

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Jamie B. It is always sad to see a poor review when we have had so many great reviews - especially about our cleanliness. I don't see that you mentioned that we did comp the room after working with your 3rd party booking agency who had collected your funds directly from you. That room was clearly not ready for a guest and we were unable to move you to another room. I apologize that the situation was not handled more quickly and professionally. We do not believe this situation represents a standard here at the Great Northern Hotel or at Best Westerns. I do hope you will consider staying with us again and seeing that the reviews of this hotel are accurate. Please do not hesitate to contact me directly. Marti Bara, General Manager. We do appreciate your time.

"Family Memorial"

4
Beck10023, Helena 08/07/2016

The hotel was nice as we had three rooms for our family. The cookies and breakfast were great. The first breakfast, the attendants weren't keeping the food trays filled and the waffle iron made a terrible waffle especially with a watery plain batter - the blueberry was better, but waffles came out a ugly mess even though sprayed with oil. The second day was better for refills on food - didn't try waffle, but a little girl's was still terrible. Our room wasn't picked up even though we didn't have a do not disturb sign out. Enjoyed the free newspaper and fridge. Overall a nice place, but for the $s should have some empting of wastebaskets and a waffle iron that works.

Marti B, Front Office Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Beck10023, Thank you for your review. I apologize the waffle mix was not what it should have been. We do have attendants on in the Breakfast Bar at all times and we would have been happy to change the batch. We appreciate you bringing it to our attention. We try to be consistent at all times, but a busy weekend can get away from us. We do hope you will come stay with us again.

"Great hotel with lots of options nearby"

5
MontanaMike65, Florence, Montana 06/07/2016

We love this place and stay here every time we go to Helena. It is centrally located near lots of restaurants, shopping, a movie theater, Carroll College, Last Chance Gulch, etc. Room was clean, updated, quiet and everything worked. Staff is very friendly. Pool area is really nice. The pool is quite long, so you c