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Best Western Premier Helena Great Northern Hotel, Helena

4.5/5  - basé sur 1029 notations.
835 Great Northern Boulevard, 59601-3315, Helena, United States - Ver el mapa

Los huéspedes de nuestro hotel de Helena podrán disfrutar de una céntrica ubicación en el área de Great Northern Town Center y a sólo unos minutos de las principales atracciones locales. Con servicios e instalaciones mejorados y una decoración temática con reminiscencias de la línea de ferrocarril Great Northern Railroad, nuestro hotel y nuestro personal le harán sentir como en casa durante su viaje de placer o de negocios. Nuestra céntrica ubicación le permitirá acceder con toda facilidad a la capital del estado y las empresas del área de Helena. Con varias opciones gastronómicas en el mismo centro de la ciudad, nuestros huéspedes no tendrán que desplazarse demasiado lejos para disfrutar de una fantástica cena. Helena ofrece también una gran variedad de actividades familiares. A sólo una manzana de Exploration Works y el Great Northern Carousel, nuestro hotel le ofrece la base perfecta para su estancia. Nuestro hotel se encuentra asimismo frente al colegio universitario Carroll College, lo que nos permite alojar a familiares y amigos de estudiantes y profesores de esta institución educativa. El servicio de atención al cliente de primera categoría de nuestro galardonado hotel nos convierte en una clara opción para su viaje. Nuestro hotel cuenta también con espacio para convenciones y reuniones con capacidad para grupos con un máximo de 500 personas. Nuestro personal de ventas cuenta con una dilatada experiencia y se encargará de asesorarle en la planificación de su reunión, convención, celebración nupcial para convertirlos en todo un éxito. En este hotel de Helena, cada uno de los miembros de nuestro personal tiene el firme compromiso de proporcionarle lo mejor en servicio. Con unas amplias habitaciones, un relajado ambientey una fantástica ubicación en el centro de la ciudad, el Best Western Premier® Helena Great Northern Hotel cuenta con todo lo necesario para proporcionarle una agradable estancia. Reserve una de las completas habitaciones del Best Western Premier® Helena Great Northern Hotel, un lugar donde la calidad y el servicio son la prioridad. ¡Mejoramos nuestras instalaciones!

Best Western Premier

Helena Great Northern Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 1033 huéspedes
NOTA EMITIDA
Excelente
775
Muy bueno
192
Normal
36
Malo
13
Pésimo
17
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
46
De negocios De negocios
400
En familia En familia
312
En pareja En pareja
202
En solitario En solitario
38
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Our Go To In Helena"

4
09/07/2018

This has become our go to hotel in Helena. We have to travel here once a month, and it is in a good location, the rooms are clean and the staff is helpful. There is also room service available from the restaurant, next door.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Excellent! We appreciate you choosing the Great Northern Hotel as your choice for lodging in Helena. We take great pride in our staff and our property. We will see you soon!

"Nice hotel with a pool and breakfast"

5
08/07/2018

When we arrived, the front staff was extrememly helpful. He explained about areas to visit and asked if we would like a pool side room as we have 2 young kids. Pool was nice and well maintained. Breakfast had a good selection and of good quality. I would stay here again. Steven from Calgary

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Steven for taking the time to review your stay at the BW Premier Great Northern Hotel Helena. Our poolside rooms are great options for parents with their kids, because you are able to easily watch them from the comfort of your room. We really appreciate your fabulous comments about our staff and their services. We look forward to seeing you again.

"Beautiful Hotel"

5
08/07/2018

We were on a 5400 mile road trip and stayed at 8 different hotels while traveling. The Bestwestern Premier was one of the most beautiful we stayed in. We were welcomed with open arms and treated like family.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks for you great comments. Its sounds like and exciting and exhilarating trip and exhausting. I'm very happy you were able to rest and relax at our hotel. We look forward to seeing you again should your travels bring you back through Helena.

"Great Northern really is .......GREAT"

5
04/07/2018

As a frequent traveler to Helena I've had the opportunity to stay at the great northern many times. It is among my favorite hotels in the state due to its spectacular location, physical plant but most importantly they're wonderful people and their outstanding commitment to customer service. From John at the front desk who always makes one feel like a valued customer to the people in house cleaning and maintenance crew is outstanding on a consistent basis. I travel the country and the world and it is always a welcome respite to stay at a hotel where you feel at home

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for your warm and fabulous compliments. When guests like you, who travel extensively and are repeat guests, can say that every time is a great time, make us feel very proud and accomplished. We appreciate your business and the time reviewing our hotel.We look forward to seeing you next time.

"Comfortable, Friendly & Accommodating"

5
02/07/2018

The staff are very friendly, responsive, and helpful. Comfortable rooms with all the amenities, and one of the most comfortable beds I have slept in. The complimentary breakfast was very good with a variety of hot and cold items to choose from. I eat a gluten-free diet and I found more than enough options to accommodate my needs. Nice location to downtown, Carroll College, and the surrounding area. If you are headed to Helena, this is a great place to stay!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your review! We feel we have much to offer in our hotel and in the Helena! We hope to see you again!

"Great time at the Great Northern"

5
29/06/2018

I recently stayed at the Gret Northern, when I come to Helena on business I always stay at this hotel, the people are great, the rooms are nice and comfortable and is centrally located. If you do not want to drive anywhere for dinner or drinks, there is a great steakhouse and bar connected to the hotel or just a short walk to the Brew Pub where many of the locals hangout and everyone treats you like family there. If you are going to Helena, I highly recommend you stay at the Great Northern Hotel, you will not be disappointed.

"First Time visit to Montana"

5
26/06/2018

Great Hotel with great customer service. Convenient location to see Helena. The people were great, and customer service was outstanding, from check-in/Check-out to breakfast. Rooms were very nice and clean.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for such a great review of the BW Great Northern Hotel in Helena. Our staff is great and I want to thank you for taking the time to recognize the great job they do. I hope with your first visit to Montana, we set a great example for you to want to visit even more. We look forward to having you stay with us again.

"loved"

5
18/06/2018

by far one of the best hotels and guest services i have had will go back great location, big rooms great breakfast, front desk service is very very good, pool is huge, etc. etc. etc loved would recommend and would stay again for sure.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great review! We appreciate you being a return guest!

"Great overall experience"

5
18/06/2018

We recently stayed for a weekend and had a great overall stay. The pool and hot tub were nice and clean, the complimentary breakfast and breakfast staff were very nice, the rooms were clean and beds extremely comfortable. The rooms were also very quiet with respect to the halls and floors above. With the hotel downtown, it is easy to get to restaurants and trails.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What a wonderful description of your experience staying with us. Thank you! We feel we have much to offer in the Great Northern Hotel and much to do in all of Helena! Come see us again!

"Wonderful Hotel"

5
12/06/2018

We had a wonderful one night stay here, the hotel was beautifuly decorated, the room was large and elegantly decorated, beds comfortable & everywhere spotless. Gordon and Shauna on reception were so helpful, and helped us with some where to go for an evening meal. There is a good selection of places to eat within walking distances, so if you wish to have a drink no need to drive! We had a lovely breakfast the following morning in a bright welcoming breakfast room, which set us up for the next leg of our road trip.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We are very pleased your stay was able to re-energize you and could continue on with trip discovering the beauties this country as to hold. I would like to thank you for taking the time to recognize Shana and Gordon. They are wonderful and I'm very lucky to have them part of our team. We look forward to seeing you again, should your travels bring you back to Helena.

"Great Hotel"

5
09/06/2018

I loved my stay here in Helena. After travelling Italy and New York with such small hotel rooms I found my room a great size and very comfortable. What I really loved was I could do my washing downstairs for a minimal cost which is cost saving when travelling. Staff were always happy and helpful.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel Best Western Premier in Helena. Out staff is wonderful and I thank you for taking the time to recognize the great job they do. We appreciate the fabulous compliment, and are very proud we we are able to compete with the large city hotels. We look forward to having you back with us again.

"Beautiful Hotel"

5
01/06/2018

This is a really, really nice hotel. It has been tastefully decorated, the rooms are comfortable, clean and stylish, and the staff is outstanding. The Montana-shaped sugar cookies at the front desk are an added bonus! The breakfast room is clean and spacious and the breakfast ladies are all very, very nice. The hotel is in a great location with many local attractions close by. Two minor items: my bed had a divot in the middle of it, so I was constantly rolling into it, and the bathrooms have no ventilation fans, which means I had to shower with the door open so that the steam would dissipate enough for me to dry my hair. Other than that, no complaints!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you! We will check on the bed, as all beds were replaced as of Feb 27th, 2018. We were pleased to have you here with your group and look forward to having you return!

"Great hotel!"

5
30/05/2018

One of the few hotels with which I would not change anything! The location was perfect and within walking distance of good restaurants and shops. Loved the layout, the decor, the amenities, but most of all the friendly staff and welcoming city.

"Not Handicap Friendly"

2
18/05/2018

Expect long walks to your room and to HC parking. HC room at the END of the hall farthest from lobby, breakfast and Front desk. Rooms OK, TV system sucked, remote with no guide and no HC/hearing impaired option.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Hello David, Thank you for providing your feedback. I'm very happy I was able to speak with you on Friday, so I could better understand your concerns. As we discussed, I am unable to change the location of our ADA rooms, but I have worked with the front desk staff to better understand unique needs our guests can have. I hope that you give us another opportunity. We look forward to seeing you again.

"One night stay"

5
17/05/2018

Very clean and comfortable room. Friendly staff. Delicious breakfast. Right outside of the hotel is the most beautiful, peaceful walking, sitting area. I was able to take my morning coffee outside and enjoy the peacefulness. It was a wonderful experience.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay with us at the Great Northern Hotel. We really appreciate your fabulous comments and look forward to your next stay, when your travels bring you back to Helena.

"Only place to stay in Helena MT!"

5
04/05/2018

Everything you want in a quality hotel! Close to dining and drinks. Wonderful beds. Awesome breakfast. Quiet. Great service from a great and knowledgeable staff. Definately THE place to stay in Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ron K! Such a great and complimentary review. We are very proud of our staff and our property. We appreciate your business and hope to see you again soon!

"The Best of Montana"

5
03/05/2018

The Great Northern has been my "go to" hotel since it opened. The staff is always friendly, the rooms set up perfectly for a comfortable stay and a bit of work in the room, and it is convenient to everything that I need to do. The steaks and wine at the Silver Star are an added treat.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Bruce we really appreciate your fabulous comments regarding the Great Northern Hotel in Helena. I'm very pleased we've stayed consistent and have earned your loyalty. Thank you for taking the time to provide your feedback. We look forward to seeing you again soon.

"Excellent accommodations"

5
02/05/2018

Comfortable rooms. Great location. Welcoming staff. Tasty breakfast. Quiet. Within easy walking distance of many activities-- downtown, restaurants, parks, movie theater, Carroll College. Indoor pool and exercise room. Laundry facilities easily accessible. Nice lobby/lounge area with comfy chairs and tables and chairs. Efficient check in and check out. Highly recommend.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Teresa - thank you for your kind words. Your time to share your experience with other travelers is truly appreciated! We do hope to see you again here at the Great Northern Hotel.

"Great Hotel"

5
25/04/2018

Always enjoy staying here. Great staff and very clean and beautiful. Rooms are comfortable and clean and the restaurant is also great. Check in is prompt and professional. Décor is beautiful and welcoming and the breakfast is nice and many choices.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Angie - thank you for taking the time to leave other travelers a review. We hope to have you return on another trip to Helena!

"What a delightful stay!"

5
24/04/2018

Pleasant accommodating staff, very clean spacious rooms, very comfortable beds, great coffee and good hot (free) breakfast! It was very quiet. Can't think of anything I would change! Was there for a conference - good food, service... Great staff!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much! We think we have the best guests! We do hope to see you again.

"Exceptional Hotel and People"

5
23/04/2018

This is a terrific hotel, Exceptional in all respects. Attended a business meeting and this hotel is immaculate; service staff could not do enough for us; and the rooms were as good as four star hotel I have stayed in. The location is quiet and I slept like a baby.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Terrance for taking the time leave your feedback about your stay at the Great Northern Hotel. We really appreciate your fabulous comments and very pleased that you slept well and were able to feel energized for your business meeting. We look forward to your next stay when your travels bring you back to Helena.

"Nice hotel. Friendly staff."

4
22/04/2018

We had a convention here. The staff seemed to try and go out of their way to get things right. Were things perfect? Of course not! The breakfast that was included was good. The crepery is right around the corner, however, and has great reviews of hotel breakfast is not what you are looking for. The rooms were clean and spacious with a refrigerator, comfy chair, and safe for your valuables.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Beverly for you fabulous feedback regarding your stay at the Great Northern Hotel in Helena. We really appreciate you taking the time. We are happy your conference was a success and we thank you for your business. We look forward to seeing you again when your travels bring you back to Helena.

"Too Expensive"

3
22/04/2018

The cost were high for the amenities. Same as the hotels at half the cost. Cleaned the occupied rooms last. Did not like that. Breakfast was the same as a less expensive Best Western. They could at least have the same service as an Embassy for the cost.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Mr. Reece, thank you for taking the time to review your stay at the Great Northern Hotel. I have responded your Medallia survery with a more detailed response. I do certainly appreciate your comments. Each guest has a breakfast preference, and I am sorry we were unable to meet your needs. We do hope you will give us another try in the future if you are back in Helena.

"Great BW property! "

5
16/04/2018

We arrived late after a long road trip. The restaurant has closed and guests were being redirected to the bar. We made a request to eat in the restaurant as there was more space for wheelchair access. The manager was very accommodating. Food was fantastic! The rooms were very large. Comfortable beds, blackout curtains and nice toiletry products. The selection at breakfast was great with a lot of variety. Would stay there again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Heathey! What a wonderful review. I am so pleased that the Silver Star serving staff accommodated your needs without question. Your compliments of the Great Northern Hotel are truly appreciated. We do hope to see you here again!

"A treasure in the Treasure State "

5
15/04/2018

I had booked this hotel at the last minute and I was blown away by every aspect of this visit. My wife and I were heading back home to Denver from Calgary and I had checked on Best Westerns in Montana. I called this hotel and I got an unbeatable rate. I'm a Diamond Select member with Best Western and the staff treated my wife and I like king and queen. The rooms are clean and comfortable. The hotel is in close proximity of a lot of restaurants and stores. It's located in the heart of the capital city. It's about 10 minutes from I-15. And the atmosphere makes you feel like you're right at home. I will definitely return again and again.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Joe - we do hope your travels were good (considering this on again, off again spring!). We take great pride in our staff and our property. There is so much to see and do in Helena - please come back again!

"Great Stay"

5
13/04/2018

This place was great overall. Breakfast had tons of real food options and they changed up the main hot food every day. Staff was very friendly, room was clean and comfortable. Would certainly stay again.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Megan! We do try to change our main breakfast dishes everyday for our guests. So pleased you enjoyed your stay. Thank you for taking the time to share your experience with everyone!

"Business Meeting Travel"

5
09/04/2018

We could not have had a more convenient and "warm" atmosphere in the midst of blizzards in April. The Customer Service was excellent throughout our stay including the meeting accommodations and service. The breakfast each day is outstanding and the adjoining restaurant a nice bonus for a quiet dinner.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Sue for your wonderful compliments. I'm glad we were able to take care of you during your stay. We really appreciate you and look forward to seeing you again in the future. Hopefully, in nicer warmer weather.

"Great hotel experience!"

5
09/04/2018

The rooms are beautiful. The lobby is very comfortable. A full breakfast is offered at no charge. That is hard to find!! I would have to say that the room was the nicest I have ever stayed in and I have stayed in 100s.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Lisa, It was really great having you as a guest. We look forward to seeing you at the next Conference early May. Your comments are greatly appreciated and we are very happy we were able to provide an exceptional guest experience.

"A jewel of a hotel in Helena's downtown"

5
03/04/2018

Was extremely surprized at the quality of the hotel in a small city. Check in was efficient and desk clerk provided good information. Room was very comfortable and clean. We didn't get to experience the restaurant as it was closed for Good Friday

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Andrew, for your splendid comments regarding your stay at the Great Northern Hotel. We are very proud of the fact we are a Premier Best Western, one out of thirty two in the United States. We are very happy you were able to enjoy our newly remodeled rooms and our exceptional customer service. We look forward to seeing you again, should your travels bring you back to Helena.

"Great place!"

5
02/04/2018

Enjoyed my stay! My room was very clean which helped me to relax. The staff was very helpful and accommodating! I was pleasantly surprised to find they had Gluten free bead available upon request for breakfast. This is huge for someone who can't have regular bread. Loved the location and the historic area!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to leave your feedback regarding you stay at the Best Western Great Northern Hotel in Helena. Our breakfast manager Suzi, is a whiz in the kitchen and is always working to make sure there is a variety of items and that many of those items are homemade. We try to serve all our guests needs to the best of our ability. We appreciate you kind and splendid compliments. We look forward to hosting you again when you are next in Helena.

"Wonderful place to stay!"

5
29/03/2018

Great place overall. Check-in was very easy, staff was great. LOVED the fitness center! We ate at the Crepery next door, very yummy. The room was very comfortable, although sounds from above were amplified more than I'd like (footsteps). Couldn't hear anything through the walls, though, so that was great! Internet was nice and fast. Close to a great restaurant, too (good steaks)!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Hope - thank you for taking the time to share your experience! We do hope you have another opportunity to come see us again!

"Lovely Hotel in Downtown Helena"

5
27/03/2018

Lovely Hotel located in downtown Helena. Close to restaurants, bars, and entertainment. The room was comfortable and very clean with nice amenities. Good hot breakfast. Staff was exceedingly friendly and helpful.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at the Great Northern Hotel in Helena. We recently were able to remodel our rooms and are extremely pleased you enjoyed them. Suzi, our breakfast manager is a whiz in the kitchen, and always take the time to make homemade items, I will let her know you appreciated her efforts. We really appreciate your great comments and look forward to seeing you again the next time your travels bring you through Helena.

"Overnight stay very nice"

5
27/03/2018

My husband and I and our german schnauzer dog were in Helena overnight. Very impressed the the decor, the service and the amenities at this hotel. Great value for the price. Great location. Everything is in walking distance. The staff was very helpful with our questions. Easy check out was a breeze.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
paurider - what a nice review! Thank you for taking the time to share your wonderful experience!

"Business trip "

5
19/03/2018

I stayed for a short business trip and was very happy with the quality of the rooms and staff. The room was spacious and comfortable and the staff was friendly and helpful. I would recommend this hotel for anyone who has business or pleasure in Helena

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are very happy you had a great business trip and stay at the Great Northern. Thank you for taking the time to provided your feedback. We look forward to seeing you again.

"Trip to Arizona"

5
18/03/2018

Arrived without reservation, Shane at the front desk was great, found us a room at on the second level with a view of the front square. The room was excellent with great queen beds and seating area. We arrived during a snow storm and didn't want to go out, the Sliver Star attached to the Hotel was a great place to eat with excellent service. .

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for you great comments on your stay at the Great Northern. Shana is great and I'm glad she got you all set up. I'm glad you arrived safely in Arizona and are enjoying the warm weather there. We look forward to seeing you again when you are next in Helena.

"perfect hotel in perfect location"

5
17/03/2018

Fabulous reception area and bedrooms are large and pristine. Staff very very helpful. breakfast included omelettes potatoes yoghurt fruit pastries etc. Most importantly hotel is situated in exquisite Great Northern area of town with lovely little pedestrian walkways around gorgeous gardens with waterfall sculptures and instruments like tubular bells and a keyboard you can play. For children there is a beautifully done carousel with ice cream bar next door.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks Chrissie, for you warm and beautiful comments. We really love our hotel and the Great Northern Town Center and are very happy that you were able to experience the joy of the area, like we do. We look forward to seeing you again, hopefully in the summer when the weather warms up and Helena offers more outside events. In the past the Great Northern Town Center had "Shakespeare in the Park, where they perform Shakespeare plays right in the Town Center and well as other social events. Thanks again for taking the time to provide your feedback on your stay.

"Excellent Hotel"

5
16/03/2018

First stay at the Best Western in Helena. Room was comfortable and relaxing. Breakfast much better than most hotels offer. Location to restaurants and attraction was perfect for a stay in Helena, MT. Will definitely stay here again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide your feedback on your stay at our hotel. We really appreciate you wonderful comments and are very pleased you had a relaxing and enjoyable experience at the Great Northern Hotel. We look forward to seeing you again in the future.

"Nicely located Hotel"

4
28/02/2018

Here on business trip and this was recommended by a local. Great call! Walking distance to at least four different restaurants, a brew house, and a distillery. This time of year the streets have been impacted by the ‘chinooks' and ice and melting ice is all over; thankfully they keep the sidewalks pretty clear;)!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Howard for taking the time to review your stay at our hotel. We really appreciate your comments and your understanding regarding the Montana weather and the tricky roads it leaves behind. We look forward to seeing you again the next time you are in Helena.

"Warm stay during a cold spell"

5
24/02/2018

Located close to Last Chance Gulch, the tourist area of the city. Private parking nearby. Kind reception. Large room eoth all the expected amenities, recently updated. Breakfast with a nice buffet. Efficient check-out.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
It was so VERY cold last week! Thank you for travelling to Helena and staying with us!

"Great Place to Stay!"

5
19/02/2018

The Best Western-Great Northern in Helena truly surpassed all of my expectations. The rooms are comfortable and the staff is top notch. I was there for business and will be returning for both business and pleasure. This hotel does the Best Western brand proud and the attention to detail and service is excellent.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Brian S for taking the time to leave a review. We look forward to seeing you on future trips to Helena!

"Favorite Helena hotel"

5
12/02/2018

The Great Northern Best Western is my favorite Helena hotel. Lovely accommodations, very nice breakfast, and exceptional staff throughout. The hotel is within walking distance of Carroll College plus many offices. I travel to Helena somewhat frequently on business and always cross my fingers they will be able to accommodate my need for a room at the government rate. In my experience, the front desk staff goes out of their way to fit me in. I love this place.

Marti B, Owner at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you JBFlorence - We appreciate your understanding that we are not always able to accept that rate. We certainly appreciate your returning to the Great Northern Hotel and your wonderful compliments! We will see you soon!

"Excellent hotel"

5
02/02/2018

This hotel has spacious, well appointed rooms. The free breakfast is great. The location is good for walking to restaurants. It's across a busy road from Carroll College. There's a steak house and bar attached.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We are happy you were pleased with your stay and enjoyed our breakfast. Suzi, our breakfast manager does such a wonderful job even making breakfast breads from scratch. We look forward to your next stay with us when you are back in Helena.

"could not believe what happened!"

1
22/01/2018

We were driving in northern Montana in severe winter conditions on November 05,2017. We were watching the roadside bill boards for the location of the Best Western Hotel,as we were intending on staying there to build up our loyalty point. Our cell phone was nearly dead so we called the BW for directions. The operator could not tell the exit number to take and had great difficulty giving us any landmarks to guide, so we took the wrong exit, to this day we are still not sure tho! After searching for twenty minutes or so we gave up and called the BW again. As we were trying to tell the person who answered the phone our situation she put us on hold. After waiting almost 5 minutes we hung up and called back. As not only were we in unfamiliar territory, in very cold weather and icy road conditions, the cell phone was now only moments from dying and our cell pone battery charger quite working as well! Again I asked the same person not to put us on hold, as I vainly tried to keep her from putting us on hold but she did anyway! That did it, we started looking for another hotel!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Wayne for providing this information to us. It sounds like you called Best Western reservations? It is a bit confusing as to if you called us directly. I do apologize that whomever you were speaking to was not able to assist you on a more timely basis and get you on the right track to our location. I understand how frustrating that can be. As you can see from our other reviews, this is not a common occurrence that we have experienced. Exit 192 is our easiest exit and comes right down on Last Chance Gulch which we are 2 blocks off of. I do hope you will consider coming to Helena on a future visit. We trust that our fellow hotels were able to provide a comfortable room for you that evening.

"Great Service"

5
18/01/2018

I enjoyed my stay at the Great Northen Hotel. When I made my reservation, the person I talked to told me about the BWP membership that would drop my room rate by $16. She took care of the information for me so that when I showed up my membership would be at the front desk. The front desk staff were all very nice. There was even freshly made cookies that just came out of the oven when I checked in. I love the location of this hotel as it is close to the college, restraunts, coffee shops, theater, etc. My room was very clean and the bed was comfortable. I liked the express checkout too. the next time I come to Helena, this is the place I plan on staying again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for taking the time to provide feedback regarding your stay at our hotel. I love and am very happy to hear your awesome comments. We are extremely pleased you were able to utilized the express checkout option as well as become an new Best Western Rewards Member. We have also started a new program, called Mobile Platform, an online communication dashboard to hopefully have better communication. We hope to see you again in the near future. Thanks

"Best Hotel in the Capital of Montana - Clean, affordable & attentive staff"

5
14/01/2018

Stayed in Helena and would recommend this hotel to anyone. I spend most of my nights when traveling (work or pleasure) at Starwood hotels. Helena, MT doesn't have one, so chose this place. It's in a convenient place where you can walk around the town, enjoy great restaurants and really experience Billings

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you! You really can get the flavor of our City of Helena from our hotel. The Capital city has much history to take in - no matter what time of the year you visit. Thank you for your kind words!

"Great Hotel in a great location"

5
10/01/2018

The staff and facility are excellent. The newly remodeled rooms on the third floor are well done and esthetically pleasing. Its nice being within walking distance of things to do in between meetings. The breakfast is always great, but the baked French toast was awesome! Marti and her crew never fail to provide great accommodations.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear mtkim66 - thank you for your compliments. We do take great pride in our staff and our property. We are a team and we want to provide the very best hospitality! See you again soon!

"Clean, Classy, and Helpful"

5
07/01/2018

Great hotel and staff, we were here for a wedding and the staff was very helpful to the parents and the wedding party. They either had a solution or a suggestion for any problem that we presented to them. We were all very satisfied with our stay.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Carol, thank you for taking the time to review your stay at our hotel. We really appreciate the great comments. I hope you enjoyed the wedding and the the couple has a long and happy future. Have a wonderful day.

"Excellent"

5
05/01/2018

3rd floor rooms are nicely remodeled & roomy. The breakfast was excellent. The bed was very comfortable. Service was great. Interesting location with many attractions nearby. A great place to stay. Glad we had GPS. A bit tricky to get into.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Lars, thank you for taking the time to review your stay at our hotel. We are very excited with the 3rd floor remodel and are extremely pleased you agree with us and enjoyed your stay. They are all new beds made by Simmons. We look forward to having you stay with us again should your travels bring you back through Helena.

"Enjoyable stay"

5
04/01/2018

We have stayed at this hotel four times and have enjoyed our stay each time. The property is unique and the location is good. Rooms are comfortable and are presently being renewed or have been renewed.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your great review Bill. We are 1/3 done with our room remodels and will have them all complete by early March. We take pride in our staff and our property and always want our guests to receive the best value! Hope to see you soon!

"The check in staff was very friendly"

5
22/12/2017

.The check in staff was very friendly and helpful. The gal working the breakfast area, when asked if there were anymore of a certain idea, acted as though she didn't want to be bothered. Otherwise, the rest of the staff was extremely helpful and friendly. We would definitely recommend.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We really appreciate the great comments you left. We look forward to seeing you again should your travels bring you back through Helena.

"DH"

5
18/12/2017

Welcoming and helpful staff. The room was one of the best I've stayed in, in Montana. Loved the location, fun for all. There's a movie theater, carousel, dinning, and other options all in walking distance. Continental breakfast was also one of the better ones. Marked gluten free options, fresh cut fruit, hot options. Would recommend this property.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate you taking the time to provide feedback on your stay at our hotel. We are very pleased you enjoyed your stay and thank you for your warm comments. We look forward to seeing you again.

"Great value in the City Center"

5
18/12/2017

Staff was helpful with our arrival plans changing. Easy to unload, load, find parking and receive any help with any need, no matter how small. We could enjoy the center of the city with many lively, tasty, local color, affordable dining choices in walking distance. Lively streets after dark. Beautifully nurtured downtown, lots of young people all around. We traveled with teens and they loved the area. The hotel was spotless, the staff on the spot for anything. Comfortable privacy or interaction as requested. Our room was huge, clean, comfortable and quiet. All of this at a Best Western price. Made us want to visit Helena again soon.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide your feedback on your stay. We really appreciate your wonderful compliments and are very pleased you enjoyed your time with us. We look forward to having you stay with us again, should your travels bring you through Helena.

"Last minute trip for a funeral"

5
12/12/2017

Didn't get to book a reservation but still was treated as if we had. Beautiful hotel! Wish we had known about the rooms backed up to the swimming pool. If you have kids ask for one! Room was huge! Very nice, and very clean! Same as the rest of the hotel. Love the location as there is many nice places to eat and we went to see a movie at the theater that is only one block away! Breakfast was really good and the staff was right there for anything you might need. Best of all the front desk staff was wonderful. Can't wait to visit here again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your kind words! We take great pride in our staff and in our property! We are currently remodeling all our guests rooms and will have them completed in very early March. We look forward to your return.

"My Stay in Helena"

5
02/12/2017

The staff at this hotel were very kind and welcoming. The decor and overall atmosphere was calm and bright. I really enjoyed the express check-out option which made it very easy to check out quickly and effectively. I would definitely stay at this hotel again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We really appreciate your kind feedback. We are very happy you were able to use our Express Checkout. We change our decor on a seasonal basis. We look forward to having you stay with us again.

"A great place to stay in the heart of Helena"

5
29/11/2017

Although only there one night, we were welcomed by friendly and helpful staff. The surrounding area offers plenty of activities and eateries, and the hotel is an impressive combination of class and comfort.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much for your kind remarks! We are in the process of updating our guest rooms, so we do hope you will return to stay with us in Helena again!

"the best hotel in helena by far"

5
27/11/2017

absolutely adored this hotel. fabulous reception area with extremely helpful staff. big clean rooms with comfy beds. extremely good breakfast. quietly located yet walk out into pedestrianised area with the most beautiful carousel and mini park with gorgeous fountains and ice cream parlour. restaurants a few minute walk.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Chrissie for taking the time to review your stay at our hotel. We are very pleased you enjoyed your stay with us and were able to explore some of the beautiful Helena area. We really appreciate your warm and sensational comments. We look forward to seeing you again the next time you are in Helena.

"Wonderful Hotel in Helena"

5
27/11/2017

The Great Northern Hotel is a comfortable, elegant hotel. We had a king room - it was large and beautifully appointed in the traditional style that befits a 'railway' hotel. The breakfast was excellent with in-house fresh fruit compote, egg dishes and baked goods. The staff was very helpful with all our questions. We would definitely stay again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Barb for taking the time to review your stay at our Hotel. We really appreciate your kind and thoughtful comments. We are very happy you enjoyed your time with us and look forward to seeing you again the next time your travels bring you through Helena.

"Centrally located in a great downtown area."

4
25/11/2017

Very pleasant rooms, good service at front desk on check in. Room was large and nicely laid out. Bed was comfortable. This hotel is great for any stay, business and leisure. Breakfast was plentiful and food was good for a hotel breakfast.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay at our hotel. We are very pleased you had a comfortable, enjoyable stay at our hotel. We look forward to seeing you again.

"Great location!"

5
20/11/2017

Great location for Carroll College events. The hotel was extremely clean and esthetically pleasing. The room was spacious with several amenities not found in other hotels. Lots of counter space with a sink outside the bathroom which was wonderful when the bathroom was occupied. Will stay here again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Wendy for taking the time to review your stay at our hotel. We really appreciate your feedback. We have many guests who stay with us quite frequently while visiting for Carroll College and are happy we can count you as one of them. We look forward to seeing you again when your travels bring you back to Helena.

"Wonderful Hotel!"

5
20/11/2017

A bit off the beaten path (as in not off the highway....which is a good thing!) but very much worth the short drive into the downtown area. The hotel was under renovation (third floor I believe) but very much open for business and we had a very quiet and very clean room and you wouldn't know there was any construction going on! Loved the included breakfast! Great variety! Within walking distance of some great restaurants. Definetly recommend the BW Helena Great Northern Hotel and would absolutely stay here again! PS: Hotel ratings on the TA survey didn't seem to want to cooperate however I would give 5 stars for Service / Sleep Quality / Value

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. We are very happy you enjoyed your stay with us. We really appreciate the warm and delightful comments. We look forward to having you stay with us again when your travels bring you back through Helena.

"Great hotel."

5
18/11/2017

Love this hotel. Best one in Helena! Great welcome, good staff, good food. The Silver Star just needs a better hostess. Easy access to anywhere in Helena. The front desk person even turned on the train above us! Fun!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at our hotel. I am very happy you had an enjoyable stay. We love the train as well and are always excited when we get to turn it on. We look forward to seeing you again in the future when you travels bring you back to Helena.

"Great Hotel !! ... Great Location !!"

4
16/11/2017

Very nice Best Western property, conveniently located right downtown Helena. Staff were competent and exceptionally friendly from check-in to checkout. Our room was comfortable and quite clean, lots of large widows to make it bright and airy. Bed was comfy and the separate granite topped mini-kitchen/bar area was a nice touch. Some of the furniture was showing its age and ‘experiences', but with renovations currently being undertaken, this should be addressed in the coming months. Property is easily seen from the main highway although requires a bit of a convoluted route thru unfamiliar streets to actually get to the front entrance ... once there though, it's within walking distance of the downtown core ... businesses, restaurants, pubs, etc. Speaking of which, there is an outstanding restaurant onsite if you prefer the ‘white linens' treatment, or a great Brewhouse Pub & Grille just across the parking lot if you're after a wee bit wilder atmosphere along with great adult beverages and excellent food - burgers to prime rib. Breakfast is taken care of complimentary in the hotel ... a nicely presented selection of hot coffee, cold serials, fresh pastry's, eggs & sausge, etc. etc. Bottom line ... this is a great property to stay at while in the Montana State Capital, whether you're visiting friends & family, shopping, or just touring thru ... this Best Western Premier in Helena offers a comfortable and relaxing spot to hang your hat (or Stetson) for a spell !!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review your stay at hotel. We really appreciate the time and effort and the warm generous comments. It is a wonderful read. We hope you have a chance to stay with us again when back in Helena, especially after March when our remodeling is complete. I know you will enjoy the improved rooms.

"Filthy room"

2
13/11/2017

My family lives in Helena - we were without hot water at home for several days and decided to spring for a nice hotel so the kids and I could get cleaned up while my husband worked on the flooded crawl space and installed the new water heater. I chose this hotel expecting a certain level of quality and cleanliness, and was grossed out by our room. For $160+ and less than 24 hours in the room, it was a huge letdown - the room had a view of a construction site and a boom lift right outside the window, and every surface in the room was covered in dust. The toilet had dried pee on it, the shower had mildew and even the glassware was gross. The bed frame had some dried white substance on it and I am sure the bedding wasn't super clean either. There were crushed up Goldfish crackers under one bed skirt and foil candy wrappers under the other, so clearly vacuuming was not done well if at all. I have never left a hotel review before, but I am disappointed that someone thought this was acceptable and gave the green light for guest check-in. The tv signal cut out multiple times and since I was stuck in a small room with 3 young kids, that was annoying. On the main floor between the lobby and the elevator, a ceiling tile was missing and a pipe was dripping water on our heads as we passed through the hallway. I alerted the front desk staff, but no bucket was placed there or any effort made to steer guests out of the path of the dripping water. The breakfast was the only saving grace - we have food allergies in our family and I was able to get gluten and dairy-free items for my kids. That was a pleasant surprise.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Megan - I apologize that you did not enjoy your experience here at the Great Northern Hotel. We do take great pride in our staff and our property and we let you down. We do have a manager on duty 7 days a week to assist our guests and we certainly would have liked to move you to another room that was better prepared for you. We do have a valve leak on the first floor, the bucket is actually up in the ceiling to avoid guests needs to walk around it. We are remodeling all of our rooms and do hope you will consider returning to the Great Northern Hotel. Thank you for sharing your experience.

"Helena Montana Best Western"

5
08/11/2017

This is a BEAUTIFUL Best Western!! No complaints. The rooms are wonderful, the beds are comfy, and the staff was over the top friendly! The breakfast was delicious. All the decor was perfect for a mountain town location. What more can I say, my family and I very much enjoyed our short stay in Helena.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for the taking the time to review our hotel. I really appreciate the great wonderful comments you had about us. We look forward to having you stay with us again.

"Dirty Room"

2
05/11/2017

I got a $160 room with hair and makeup in the sink, dirt and greasy fingerprints on bathroom mirrors, crumbs and hair along edges of carpet and behind the furniture. The hotel remedy for this was giving me bonus reward points when I should have received a major reduction in the room price instead.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your feedback. We deeply apologize for the condition of your room. I hope you can see by our high rating this is not a normal occurence for our property. The front desk agent thought they were meeting you satisfaction by offering you points, and I am sorry we fell short of that. We have already contacted through email with the further discount that I provided yesterday. Again I deeply apologize we did not exceed your expectations and hope that you will give us another chance if you are back in Helena.

"Great Hotel"

4
31/10/2017

This hotel was great! Wished the remodel was complete. The hotel is in a central location and minutes from the airport. The room was a little drab and dark, but nice. The lobby area and dining area are comfortable and very nice. Would highly recommend even without the remodel complete.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We are super excited for our remodel. We have started the process and look to be finished by February with the whole project. I can't wait to see the final product, it looks so much better than the images. Thank you for your wonderful comments. We look forward to having you stay with us again.

"Perfect Stay"

5
25/10/2017

This is a beautiful property, excellent facilities, clean, comfortable room, very comfortable bed, the breakfast was great, the hotel is very convenient for meetings and does a wonderful job with conferences. The banquet dinner was excellent.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We really appreciate your warm comments and look forward to seeing you again.

"Super nice, professional staff"

4
23/10/2017

This Helena, MT Best Western Premier is a very nice hotel. Comfortable, clean and expertly run, the hotel has a great free breakfast. I would definitely return. But with a rental car. While there are three restaurants and small eateries nearby, the hotel is somewhat isolated from the busier part of town. ( A steakhouse attached to the hotel, an Asian restaurant and a pub/grill about a 5 mins walk from hotel). The hotel area looks brand new with a creperie , children's museum, business offices, and ice cream shop. Beautiful landscaping and historical plaques of Lewis and Clark Expedition surround the walkways. The hotel is about 7 miles from the airport and runs a free hotel shuttle. I had a 5:40am departure flight and the shuttle driver was waiting for me. Besides being in an isolated area, the hotel has a slow cleaning staff. They do a super job, but my room was not cleaned between from 9:00am to 3:30pm. I purposely left the room early and did not return until 3:30 to give the staff time to clean my room, replace towels, etc. I decided to wait in the comfortable lobby with a lit fireplace, until the room was done. I certainly recommend this hotel but be sure you have a car, if you plan on doing any sightseeing.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Andrea for a wonderful and nicely detailed review. We do try to get all our rooms (check outs and stay overs) done by 3pm, however, we do not always meet that goal. You gave a great description of our property and we appreciate your time to do so. We do hope you are able to come see us again.

"Best place in Helena to stay..bar none"

5
23/10/2017

This is a great hotel. They do the little things right and the big things are just the way they go about it. Great staff, great rooms, good value. It may not be the least expensive but provides the best value.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
John - thank you for your compliments! We have just begun renovations on our sleeping rooms to continue to provide the very best experience for you. We take great pride in our Montana Hospitality!

"Best place to stay"

5
20/10/2017

I really enjoyed my stay while being in Helena for my kiddos doctor appointments and I really enjoyed the hotel staff and their curtiousy towards us as a family as well as an employee from another town

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us. We look forward to seeing you again in the future.

"Our favourite place to stay in Helena"

5
20/10/2017

We enjoyed our stay so much we went back for a second night on our return trip. We highly recommend this hotel. The staff, service, rooms and complimentary breakfast were wonderful. We'll stay there again on our next visit to Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much Kurt for such a great review! We have just begun the renovation of our sleeping rooms - we are open and will be preparing the rooms with fresh furniture, drapes, and carpet. We are excited to be the Great Northern Hotel.

"Montana's best"

5
18/10/2017

This hotel is centrally located, has a , beautifully decorated, warm and welcoming lobby with a much appreciated fireplace!, Staff is helpful and friendly. Fresh cookies in the afternoon and coffee, tea and water always available. Nicely furnished rooms. Plenty of amenities in hotel.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We really appreciate your compliments of our hotel and the staff. We look forward to seeing you at your next stay.

"Room evaluation"

5
17/10/2017

Had a great nights sleep--loved the pillows they were just right and I slept great. I will stay here when I am in Helena as it was like sleeping in my own bed. I loved the cookies when I arrived to check in. They were in the shape of Montana and it was very nice touch to get me thru until I could get dinner.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Your great remarks are appreciated. Pillows are often times such a personal preference, so we love it when we hear you slept well! We will see you soon!

"Charming hotel"

5
17/10/2017

We have stayed at this hotel numerous times and have been extremely satisfied every time. The hotel staff is extremely courteous and they go above and beyond to make the stay great! The hotel is in excellent condition. Our hotel room was very clean and cozy. The breakfast had a nice variety of food and fresh cut fruit which I really appreciated. I highly recommend this hotel as it is close to the college and has a charming downtown with excellent restaurants and shopping.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for the compliments! We take great pride in our staff and our property. We begin to do remodeling in the rooms for the next 4 months and will be all fresh and new and keep our care and compassion for our guests. We look forward to your return.

"Excellent hotel near college and businesses"

5
16/10/2017

Our stay at the Great Northern was exactly what we were looking for. The lobby area was nice, staff was helpful, and the room was clean and comfortable. The wi-fi worked well. While the parking isn't ideal, there are restaurants, a movie theater, and small "science center" for kids just steps from the hotel. The hot breakfast buffet was good, and there were coffee, tea, and hot chocolate available in the lobby. (We also appreciated the to-go items available the morning we checked out as we had to leave at 5am, before breakfast had started.) This was our first time in Helena, but this seems to be one of the nicer, more upscale hotels available. The only issue we had was that our key cards repeatedly inactivated and would not work. We had to have them "re-keyed" several times (after going to our room on the 3rd floor). Other than that, this hotel is a solid choice. We would stay there again.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Shane for a wonderful review! I do apologize for your inconvenience with your keys. There is much to do here in Helena and we do hope you will come to the Great Northern Hotel again!

"Helena MT"

4
16/10/2017

Came to town for a soccer tournament and very pleased with the accommodations. Very clean Hotel and the staff were extremely friendly. Was a little disappointed with the breakfast; but overall we would recommend and stay here again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ashley. I am sorry you were disappointed with the breakfast, we receive many compliments. I know it was a busy weekend and we felt we were prepared for it. We do look forward to your return!

"Excellent hotel, great staff"

5
12/10/2017

This was a one night stopover on the way to Yellowstone, rather an odd location, set in a strangely deserted precinct maybe it was just deserted as it was Saturday, but easy to find from the main road). It's also situated within a 2 or 3 minute walk to the excellent Brewhouse Pub and Grille. Very pleasant check in staff and on check out we were asked if we had a good night's sleep, which we had. It's these little touches that you remember. We had a large room on the 2nd floor with twin huge beds and a TV with views across Helena. There was also a large pool which I had to myself and I was quite surprised to see that about 10 rooms opened out directly into the pool area - lucky them! Breakfast was a help yourself affair and the coffee was good – the same that was available in the room, the Montana Coffee Traders I think. As I don't drink cow's milk I asked for soya milk which they had as well, I was impressed. This was a very pleasant, comfortable modern hotel with very good and helpful staff, we could have happily stayed longer

"Overall"

4
12/10/2017

Overall the staff is friendly, helpful, courteous. Breakfast is always good. Appearance of hotel, staff, etc, very nice. In the past yearly visits staying at this hotel, I have encountered only one safety issue & the desk person responded very quickly & efficiently to my need.

"Great Place to Stay in Helena!"

5
10/10/2017

Great location and friendly/service oriented staff! Would recommend the BW- Helena to fellow travelers. The breakfast bar is quality meal that is more than just bagel, fruit, and cereal. Several good dining options are within walking distance to the hotel.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We are very happy you enjoyed your stay with us. We look forward to seeing you in the future.

"Great Stay Great Northern"

5
07/10/2017

I have had the opportunity to stay at the Great Northern for several years during the Montana Nurses Association Annual Conference. The Great Northern is always great to us-for starters they give us a block of rooms with a great rate. Everything in the room worked-internet was easy to access, lighting was good and my favorite the heater worked and they had a fan to drown out the outside/hall/other room noise. There was a refrigerator for my beverages, a microwave and tea for me-I was in heaven Meals are awesome-we ate every 2 hours even on the last day when we stayed late. The meals were tailored to the theme of the conference this year. Snacks were plentiful and nutritious.The continental breakfast was great with eggs every morning, potatoes and a meat plus oatmeal, cold cereal and a variety of juices. There were bagels and yogurt plus fruit, the best was their french toast bake-it was truly divine. pitchers of ice water and glasses were plentiful in the conference room The room was clean, the bed firm with plenty of pillows. The bathroom had a makeup wash cloth, and my favorite a rubber bath mat for the tub. Plenty of towels and the soaps, shampoo/conditioner and mouthwash smelled of oranges-very relaxing. There were a makeup mirror and hairdryer, plus iron and ironing board. The staff were awesome. Very attentive to our needs, cleared away unused dishes from our tables. They were friendly, courteous and very willing to attend to any of our needs. We almost always had some one in the conference room to assist with the audio stuff. I did not utilize the other amenities such as an excerise room or the pool. I had to stay at another hotel twice this summer in another state-I can easily say the other hotel was a dump compared to the Great Northern. The Great Northern is a great place to stay and have a conference. All in all Good Job Great Northern

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so very much! We do have a great breakfast staff that enjoys baking many dishes, trying to keep the breakfast unique each day - but still providing the "usual" items guests are seeking. Our fruit is cut fresh from our local daily whom we also get their fresh salsa - it is the little things that count! Thank you!

"GREAT STAY"

5
07/10/2017

compared to the other hotels I stayed in this year the Great Northern was absolutely EXCELLENT-Great breakfast-esp. loved the baked french toast, rooms had adjustable heat with fan to drown out outside noise, plenty of towels, slip mat for bathtub, hair dryer and make-up mirror, everything worked well. There was coffee as well as tea in the room. At the conference we were fed every 2 hours, with coffee, tea, and lemonade with a variety of healthy snacks. The bed was great with plenty of pillows. The staff, all of them were very courteous, friendly and very attentive. It was a GREAT stay THANK YOU

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Corinne - your compliments are wonderful. We take such great pride in our staff and our property! We will be replacing those comfy beds - but with the same brand that we have received so many compliments about. Watch in the next few months as we update the rooms!

"Great stay"

5
02/10/2017

Hotel is new, clean and bery nice. Great service and very friendly staff. Breakfast was better than I've had at any BW. Hotel is in perfect location for dinning and a strolll downtown. I would highly recommend this hotel to anyone staying in Helena.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm comments about our hotel. We hope to see you again, when you are back in Helena.

"Great Hotel for a Business Trip"

5
29/09/2017

This was a great place to stay for a quick business trip. We stayed two nights and had no issues. The rooms are spacious with a nice desk for working. We ate all of our meals within a few blocks of the hotel and had great food everywhere we went, including at the attached Silver Star where we had lunch. Staff were friendly, and the rooms and lobby were clean and inviting.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. I'm very happy that you enjoyed your stay with us was able to have a pleasant business trip. We do hope you can stay with us again, shall your business brings you back to Helena.

"Very pleasant experience, dependable."

4
28/09/2017

Very attractive hotel, nicely decorated throughout. Quiet rooms, comfortable and secure. First-time access to the hotel is a little confusing, especially at night (happened to be a stormy night for me). Parking for unloading/loading is a bit tight when the hotel is very busy. Good access to nearby restaurants, bistro, and entertainment.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your warm comments! We do hope to see you again!

"Wonderful Location and Top-Notch Best Western"

4
27/09/2017

Excellent location downtown. Excellent restaurants within walking distance. Easy access to the Interstate and main arterials. Nicely furnished clean rooms with excellent views. Excellent breakfast and nice amenities such as the indoor pool and exercise room. Located in a safe and interesting part of town.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to provide feedback on your stay. I appreciate your great comments and look forward to seeing you again when your travels bring you back through Helena.

"One of our favorite Hotels"

5
26/09/2017

We have stayed here many times over the years, the staff are always friendly, the rooms clean, quiet and comfortable. The free breakfast offers a wide range of food and for dinner the adjoining Silver Star Steak House is one of the best restaurants in town. Only a few minutes walk from the historic downtown, the hotel is conveniently located.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to review our hotel. We really appreciate the wonderful comments and are extremely happy that we exceeded your expectations. I look forward to seeing you again, the next time you come through Helena.

"nice but expensive"

4
25/09/2017

This hotel was very nice. The breakfast was excellent. I bought two sacks of snacks at the check in desk and was over charged. This was very irritating as the room cost more than I thought it should and then to be over charged for the two snacks was really irritating.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for your review. I really appreciate your feedback. We do offer a variety of options in our Sundry shop to meet our guests needs.

"Great value"

5
24/09/2017

Great value and one of the best Best Westerns we have ever stayed at. Nice room and amenities. Breakfast area was very nice and the breakfast was really good. As nice, if not nicer, as any of the Fairfields, Hampton Inns, or Holiday Inns we have stayed at. Would stay here again as a first choice if we are in Helena, MT, again.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm comments. We take great pride in being 1 of the 30 Best Western Premiers in the United States. We are happy we were able to provide the service that sets us apart. We look forward to having you stay with us again.

"A two night break after hiking in Glacier"

4
20/09/2017

An unexpected enjoyable time in Helena a delightful small town.The hotel was the average business hotel with the usual amenities, car parking and breakfast. A gas log fire in the foyer made it look very inviting. The location in the "new" part of town was a disappointment as there was little there. Breakfast was fine in a very pleasant room with a very cheerful bus girl. The Concierge was not very familiar with local restaurants and could only mention the one with the hotel which was very poor.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your review of our property. As we head into fall many of the downtown activities are not active. I hope you are able to have a chance to come back to Helena, at a time when the outside activities near us are more bustling like; Alive @ Five, Shakespeare in the Park, and the Farmers Market.

"Excellent position for exploring Helena"

5
19/09/2017

This was a super hotel. It is easy walking distance to the sights of Helena and is situated near to an atmospheric bar and grill that does great, reasonably priced food. There is a large free car park just round the corner and around the hotel are pedestrianized streets that have such as lunch time concerts, a table tennis table, trees and sculptures. Service was always friendly and helpful.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful comments in regards to our hotel and the area it is located in. We are very happy you were able to enjoy many of the things we love about our property. We look forward to seeing you again if your travels bring you back through Helena.

"Great service, great room"

5
19/09/2017

We had to stay overnight as we were experiencing power outages at home and the repairs were taking quite a bit of time. When we arrived, LaToya was at the front desk and was extremely helpful finding us the perfect room for the 2 of us and our little dog - even finding a great rate. The room was one of the best I've stayed in outside of B&B's and luxury hotels.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I'm very excited that Latoya was able to get you settled in comfortably. Thank you for warm comments, we hope to see you again.

"Great location, Nice decor"

5
14/09/2017

I was very impressed with this hotel- the décor of the rooms was luxurious, and the breakfast was above average- I was particularly a fan of the fruit cups and the Nutella that they offered! It is located in a trendy little area of Helena with the movie theatre just a few steps away and some good restaurants. I would recommend this to anybody staying in Helena!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful review and warm comments of the Great Northern Hotel. We are glad we exceeded your expectations and look forward to having you stay with us again, if you travels bring you back through Helena.

"personal"

5
11/09/2017

Best Western is a very nice and clean hotel. I have stayed at 3 different establishments of yours this and have been very please with each of them. I have enjoyed the cleanliness and hospitality that each one has offered. I would definitely recommend you to my friends and family.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your continued support of the Best Western Premier. We appreciate all your business and your wonderful review. We look forward to seeing you again in the future.

"Great stay in downtown Helena"

5
10/09/2017

My husband and I had a great stay in this hotel in downtown Helena. Walking distance to local shopping and restaurants. Carousel, Children's Museum and grounds and ice cream shop next door. Lap pool (sort of) and well-equipped fitness center. Dog friendly. Walking distance to Carroll College and fabulous dog park. This was a great home base to our travels out of the area to see Gates of the Mountains, Holten Lake, ghost towns, museums and plenty of hiking/biking opportunities. City park even has a mountain and trails. This is our 2nd great experience with Best Western Hotel this year. Two chairs to relax in in the room was a bonus. Silver Star restaurant next door had local offerings well served. The bison steak was particularly delicious. Good wine list, to boot. Enjoy!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your warm comments about your stay with us at the Best Western Premier. We are glad we exceeded your expectations. Thank you for your continued patronage. We look forward to hosting you again in the future when your travels bring you back through Helena.

"Great experience"

5
05/09/2017

The staff was friendly and they are always happy to accommodate for any situation. We stay here at least 4 times a year and the service is always great. The location and surrounding area is also very welcoming and calm.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Nancy - thank you for being a loyal, return guest. We certainly appreciate your business and your compliments of the hotel.

"Wonderful hotel in Helena"

5
03/09/2017

This hotel is the best of the Best Western brand. From the front desk staff to the toiletries are wonderful. The cookies at the front desk were lovely and the hot chocolate,tea and coffee in the front lobby were a nice touch. The attached restaurant is very pricey so we opted to get our dinner from Brewhouse nearby, which was so delicious and more moderately priced.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Great description of our amenities and our location to dining. There is much to do and see in Helena! We look forward to seeing you again!

"Friendly excellent service - every time!"

5
03/09/2017

When staying at a lovely place like this - it is expected that the guest rooms will be clean and nicely appointed. It is expected that the food and drink will be high quality and well presented. What keeps me coming back to this location is the consistently friendly, professional and thoughtful staff. They remember me from one visit to the next and go the extra mile to ensure my stay is pleasant. It's just one of the important qualities that's sets this property above the rest.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much! We work very hard to provide consistency in our service. I appreciate you taking the time to leave a review and share your experience.

"Great location great hotel"

5
02/09/2017

I could not be more pleased with a hotel. The location and staff where terrific and I got a great nights sleep. I really enjoyed the breakfast which was much better in variety and quality than most hotels.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
You hit our highlights - thank you! There is much to do in our great community, I hope you were able to see some of the sights!

"Excellent hotel in great location!"

5
29/08/2017

This hotel is in a great location with several dining options, breweries, and sites within walking distance. The room was spacious, clean, and comfortable. The service was excellent. The breakfast offered plenty of options. Definitely recommend this place to anyone (family travel, couples, solo, work, play)!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Shannon so much for your great review. We work very hard to make our guests happy and we do think our location is a great asset!

"Untrustworthy"

1
28/08/2017

Worst hotel experience I've ever had. Had reserved a room for the week, but after the first night I received a call that all of my possessions had been removed from the room. Upon further explanation, I was told that there was a mistake in the reservation system and that I really shouldn't be upset. When I got back from a long day at work my bag and several things were at the front desk, zippers open and loose items with it. Still have no idea if everything was returned. Needless to say I cancelled the reservation for the rest of the week and will be staying elsewhere. I consider the management of this hotel untrustworthy and my company and I will not be returning.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for speaking with me on the phone this morning. We are holding a reservation for you again for this evening per your request this morning.

"Nice"

5
27/08/2017

Very nice place to stay, nice people, clean rooms and building, great Steak House and Bar attached to Hotel. Easy access to Coffee house, nice walking paths. Quiet place to be. Little hard to get to but when you do get there, it is perfect.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ruby for your kind words! We are pleased to hear you enjoyed our great city of Helena!

"Great hotel and location"

5
27/08/2017

This hotel is located in the middle of many things to enjoy. Kella help us reserve our room prior to our visit and John double checked our reservation about a week before we arrived. We also talked with Jasmine regarding bring our pet. She was able to answer all of our questions. All were very helpful and pointed out several things we could do while we were there (including areas for our dog to exercise). There are shops right out the front door - very family friendly. There's a large park just a few mins walk away - jogging trail, soccer fields, open grassy space, etc.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your warm compliments of our team - and knowing their names. We take great pride in our staff. We also appreciate the opportunity to reconfirm your reservation when you called in. We do hope you enjoyed your Helena experience!

"Review of Great Northern Hotel, Helena, MT"

5
27/08/2017

We have stayed at the Best Western Premier Helena a couple of times now. The hotel and its rooms are kept very clean. The staff is attentive and friendly. The breakfast in the morning is very good. And the attached restaurant has great steaks!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thanks so much Mark - we look forward to your return!

"Great Stay"

5
24/08/2017

The Best Western is a lovely hotel in a quiet part of town, close to everything. The rooms are nicely decorated as is the lobby. The staff couldn't have been nicer or more helpful to us, making us feel very welcome. Breakfast was varied and well done. Liked having fresh fruit available.

"Helena"

4
23/08/2017

Hotel was clean. It sits in a very quaint part of Helena. It was fun the walk around the area. We were there when the eclipse was going on. Fun to be part of that excitement. Helena is the capital of MT so there is a lot of activity

"satisfaction"

5
21/08/2017

this was a great place to stay, beautifully decorated. very fresh and bright. the room was decorated very nice and appealing. the room was spacious. The bathroom was so pretty and spacious, too! Beautiful new towels.

"Slipping? "

4
20/08/2017

We stayed here recently while passing through Helena, as we often have in the past. We felt the Great Northern was slipping a bit. The desk agents weren't as friendly as in the past, and the hotel seems to be getting a bit tired. The rooms were okay but the beds were too soft for our liking. The fitness room is also quite inadequate. It is however, in a nice location and they provide a nice breakfast.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Steve for your comments. We are 14 years old and due for a remodel that will start in October until end of February. We have continued to reinvest in the property, this project had to wait until it was a "non legislative season" in Helena. We take great pride in our staff and our property and we will look forward to your return.

"Hotel stay"

5
16/08/2017

Highly recommend to any one traveling to Helena! Friendly people/staff, great food and nice location! Stayed overnight on a business /meeting. Very good light breakfast in the morning, loved their coffee. I would stay at this hotel again when I come back through to go rafting!

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your wonderful comments, we are happy you enjoyed your stay with us. We look forward to seeing you again next time you are in Helena.

"Great Hotel"

5
15/08/2017

This hotel is ideally located near last chance gulch and downtown Helena. It has great rooms and an awesome included breakfast. Highly recommend! We were here for a wedding and the staff was super helpful and the hotel was very nice.

Suzanne M, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you very much for taking the time to review our hotel. We are glad you enjoyed your stay at The Great Northern Hotel. We hope to see you again, if travels bring you back through Helena.

"quiet and very comfortable"

5
14/08/2017

I stayed there during a recreational and workshop stay. It was very quiet and comfortable, leaving me the energy to enjoy my trip and my workshop experience. Located in a beautiful relaxing area. A rich art area, including the Archy Bray Foundation clay center just out of town. Lots of practicing clay artists in the area.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Kate - we are so pleased to hear you enjoyed your stay! Archie Bray is a much see when visitors come to Helena!

"Short trip to airport"

5
13/08/2017

We really liked the location, ambiance, and attentiveness to our needs. We were only there for an overnight stay with early trip to airport, so didn't really get to take advantage of all the amenities. However, we loved the cookies and we would definitely plan to stay there on an extended trip to Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Excellent! We are pleased to know you will consider us again when travelling to Helena!

"Wonderful"

5
10/08/2017

We had a great stay at the Best Western in Helena, MT. The staff are friendly and go above and beyond to meet their guest needs. The check in and check out process is simple and easy. The rooms were clean and cozy. The continental breakfast was filling! We thoroughly enjoyed our stay!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Crystal for your great review! Hope you are able to come see us again!

"Great Railroad Themed Hotel"

5
09/08/2017

Great Hotel with a Great Northern Railroad themed motif. Hotel is located central Helena with easy access to the Gulch and all outlying areas of the city. The hotel was very clean and its décor exceptional. The included hot breakfasts was one of the best we've ever had. Great fitness room and indoor pool.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
tabroz - we appreciate your reviews! We hope you enjoy your time in our state!

"Best Western Premier Helena Great Northern Hotel"

5
09/08/2017

Nice Great Northern Railroad Themed Hotel in the heart of Helena, Montana. Convenient to both the downtown and outline parts of the city. Décor was very nice, the hotel very clean, and the included hot breakfast was great.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to share your experience here at the Great Northern Hotel!

"Road Trip"

5
07/08/2017

We can always count on Best Western, but the Great Northern Hotel in Helena was a real treat. The Great Northern Town Center location is adjacent to a pedestrian walking street, Last Chance Gulch Boardwalk, which is filled with trendy restaurants and shops, and a short ride to the State House for a tour, and the Mansion area to view the beautiful homes. The hotel is new, the rooms are spacious and the service was excellent. The Silver Star Steak restaurant attached to the hotel was excellent, and the free breakfast was fast, easy and delicious as we headed out in the morning.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Mcgreato - thank you so much for the great review. It does sound like you enjoyed the sights of Helena!

"Good location, maid service was solid"

4
04/08/2017

Overall service here was very good. The location was perfect for our business meetings. We had a few requests for service to the room, and the maid service was solid. Definitely would stay here if I was ever in Helena again. Thanks to all.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your comments - we would certainly welcome you back!

"Just so much hair and $25"

1
01/08/2017

I honestly feel sad having to leave this review, but feel as if it's something I need to do after my experience. This is not against anyone who works at the front desk of the hotel, including the manager. This review DOES include the general manager however, who ultimately made the decision as to how she would handle my problem. So, we came through Helena, MT on our road trip and were happy to book a room at this Hotel as we've stayed at many Best Western Hotels in the past and always had good experiences. When we got into our room, I notice that there was a lot of hair in the bottom of the bathtub to find out it was because when it was cleaned the drain was very clogged and so it backed up, causing the hair to stick to the tub as it drained. I alerted the staff up front of the issue, whom were very friendly and helpful, however attempts to unclog the drain were unsuccessful, so we were moved to another room. This was about 11pm at night, which was very frustrating, but I understand sometimes these things happen. I didn't complain and gladly moved rooms and the man up front said he would be sure we got a discount on our room. We moved to our new room. The bathroom had not been cleaned well. There were numerous random hairs on the bathroom floor, the soap shelf in the bathtub has old, crusted soap on it from the previous tenant, there was no coffee and an old, wet coffee pod left in the coffee maker. We were super disappointed and honestly felt grossed out, wondering what other corners had been cut by the cleaning staff if this is the standard of "clean". The morning we checked out, I kindly spoke with the Manager, even pulling her aside into the sitting area because I didn't want it to be awkward of embarrassing for the Hotel or for her personally. She was fantastic, apologetic and wanted to make it right, stating that she was mortified by the entire thing and thanked me for being kind about it. I told her that yes, I am disappointed and for the price we paid for our room, I felt something needed to be done to compensate our experience, yet also told her I wanted the Hotel to be aware of this so that they can change supervision and standards that are being set for their cleaning staff, since there is clearly a problem. Again, the Manager was great. I was told by her that she would call me and let me know what could be done to compensate us for the troubles. She called me a few hours later and informed me that her General Manager had made the decision to compensate us for $25 off of the fee we paid for the room. I was extremely disappointed and told her that. She told me that this decision was made by her Manager. I am so disappointed. I expected much more from a Best Western PREMIERE! Very expensive Hotel, who has a standard that is typically set very high. Again, I feel badly to speak so harshly, but this is unacceptable.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Katie N was issues a full refund through Expedia prior to receiving this review. As a General Manager, I am always available to speak directly to our guests to resolve any issues immediately and efficiently. Katie - thank you for your time.

"Grossest "Nice" Hotel"

1
28/07/2017

Location is awesome- Movie theatre, exploration works, several restauarants and carousel very close. Main lobby area is clean. Breakfast bar is good. But the rooms... First room- popcorn, beer bottle cap, contact case under bed; somebody's chargers still plugged into wall; hot pocket in fridge; more popcorn under dresser. Second room- someone's old salad in fridge, didn't look much beyond that. Both of the first two rooms were cleaned by the same gal so I asked front desk attendant to please switch to a room not cleaned by this individual. Keep in mind, it is now around 10:30pm and I have been up since 4am and have to get up again at 4am. The third room is the only one that doesn't have old food in it--- well there's popcorn under the bed again, but at least no perishable food. It did have a used wax covered q tip in the window ledge and a musty old man smell. I felt like Monica from friends asking to switch rooms so many times. I hate to be picky, but you expect a high standard in a hotel whose rooms go for around $170/night (I booked under a special rate, but that was the normal going rate last night). Because I was tired and it was so late I didn't want to do it again. So I dealt. I know housekeeping is not an easy job, and it seems apparent to me this may be an issue with housekeeping management on top of individual housekeepers. Typically in nice hotels, a spot check is done by a supervisor before signing off on room. Does GN Best Western skip this step? I'm also mystified as to how this is rated the current #1 on for Helena hotels on trip advisor. Residence Inn or Comfort Suites are far more comfortable and clean. And as a final note- no form of compensation what-so-ever was offered. The front desk attendant was extremely kind and helpful- but moving to three different rooms late in the evening after a long day when you're ready to settle down and sleep is not going to make you want to go back to a hotel ever.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
I am sorry that you we did not meet your expectations or our own standards. This is not a typical occurrence at this hotel as you can see by the reviews. We do care as you saw how it was reflected in the rest of the hotel. We appreciate your comments and do hope you will consider staying with us again on a future visit.

"Very satisfied"

4
28/07/2017

We had a very nice room, the bed was super comfy. The only problem we had was our key cards didn't work and we had to go back to the front desk twice. Frustrating but all & all, we had a great stay! Great location downtown.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for the great compliments. I do apologize if there was a key issues. We certainly try to ensure they are correct and/or that any warn keys are disposed of if they will not hold the information. We do hope to see you back!

"Downtown surprise"

5
27/07/2017

Many times downtown hotels are rather so-so. Our experience this time was surprisingly different. The Helena Great Northern went way past the call of duty in being helpful. The front desk staff has all the answers...not matter the question. We'll be back.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Barbara - thank you so much for your great review! There is much to see in Helena - we look forward to your return!

"Amazing!"

5
25/07/2017

I enjoyed my stay very much. I would recommend this hotel to anyone. This hotel was amazing! The service was very accomendating. The Rooms were very clean. I would stay many times over also be able to take family to stay.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for taking the time to respond!

"Helena Haven"

5
20/07/2017

The Best Western Premiere Great Northern Hotel in Helena, Montana, was one of the nicest Best Westerns I have stayed at. It was definitely on the pricey end for a Montana hotel, but worth the money. We were totally satisfied with the room, the bed, the breakfast, and the location. We walked almost everywhere we needed to go, and felt totally taken care of by the staff. This is THE place to stay in Helena!

Marti B, Front Office Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What a wonderful review! Thank you for taking the time to share your experience with others! We hope you have an opportunity to come see us again.

"Amazing place in great location"

5
18/07/2017

Very friendly and helpful staff, our room was very clean, the swimming pool was amazing on a 95 degree day and we had a great time! It was walking distance (less than a mile) to Last Chance Gulch and the walking mall with wine shops, fine dining, candy shop, great art, shopping and much more. We will definitely stay again when our travels to take us to Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you MMBROWN2011 - we think Helena has some hidden treasures that meet everyone's delight! We will welcome you back anytime!

"Best Hotel in Helena"

5
18/07/2017

This place is class all the way. Beautiful railroad themed decor. Friendly helpful staff. Spacious comfortable rooms with great beds. Check-in and check-out were fast and easy. Hot tub was great. Silver Star Steakhouse off the lobby had excellent food and service - make a reservation because it's packed!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
99kylea - thank you for taking the time to leave a review on Trip Advisor. Silver Star is a popular dining spots to the locals and the visitors. We will gladly assist in making reservations for guests upon arrival.

"Excellent hotel overall"

5
18/07/2017

The room was clean and roomy, the staff very friendly, the decor pleasing, the breakfast provided in the room rate was excellent. Although the weekend hours could have been and hour longer. The only drawback is no parking directly connected to the hotel. Parking is in public lots close to the hotel, but even a half block walk matters when it's 100 degrees outside or raining.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you RJan2 for your wonderful review. I hope you enjoyed your time in Montana!

"A Treasure in the Treasure State"

5
18/07/2017

This is a wonderful hotel in a wonderful location . This is a unique Best Western. You really haven't stayed in one like this before. The free breakfast is very good - much better than you'd expect. The bar and steakhouse next door is good. It is walking distance to the Gulch. It's good for families. The only problem is that it is always full.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Terry - thank you - we do run a very busy hotel and it can be hard to get reservations. We certainly appreciate our return guests like yourself! We look forward to seeing you again.

"Attended a College Graduation Party"

4
13/07/2017

The Great Northern Hotel is in Historic Downtown Helena, surrounded by eclectic shops. It is within walking distance of Last Chance Gulch, the site of an 1864 gold discovery and pedestrian mall. The Great Northern was a great hotel. We enjoyed our stay and took a dip in the hot tub. A trip to Helena, Montana's Capitol, is well worth the visit.

"You want be disappointed"

5
10/07/2017

Hotel is very nice. It is in a nice location with plenty of dining within walking distance. The desk staff was great. We had a minor problem upon entering our room and the staff was very apologetic and upgraded us to a new room immediately upon learning of the problem. They have cookies for you at check in. Rooms are comfortable.

"Clean hotel but not for a Sunday stay"

4
10/07/2017

Hotel was very clean very spacious and friendly book in, you had to park in a town car park so could only stop in front of the hotel to check in, you got a voucher for the car park. Room was well appointed a laundry on site. Located for easy walking to town although a little tricky to find your way, very quite on a Sunday with most places being closed so eating out a little difficult, there are lots of car parks here so I suspect it is more of a conference area and would be busier in the week

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Stefan P, Thank you for your wonderful description of our hotel. The Great Northern Town Center has much to offer. Sundays in the downtown area are much quieter then we would like to see. We do hope you have an opportunity to come see us again sometime.

"Great stay"

5
07/07/2017

This is a beautiful hotel in a great location. Enjoyed the breakfast and quiet rooms. The pool and hot tub were especially nice. Large pool for motel. Staff was very friendly and helpful. Parking was easy too. Ate at the Brewery next door and also enjoyed the ice cream shop. Families with small kids would love this as there's also a carousel and children's museum as well as nice movie theater all nearby.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear 12juliw- we appreciate your great description of the area. We hope you have an opportunity to come see us again sometime.

"Nice and descent hotel"

4
07/07/2017

The hotel is situated near the center of the city. The rooms are large, the service brilliant, the breakfast average, but there is room enough for the guests. The Wi-Fi works fine. All in all,a good hotel, worth visiting.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Olfred - we do aim to please our guests. We appreciate your sharing your experience with our readers.

"Always a great experience."

5
05/07/2017

We've stayed at this hotel at least once a year for the past 8 years or so. It is always clean and staff is always helpful and friendly. The rooms are very comfortable and well equipped. The restaurant is great and the location can't be beat.

"All Around Great Experience!"

5
04/07/2017

We enjoyed a 4-night stay at the Best Western Premier Great Northern Hotel while in town for our nephew's wedding. We have nothing but great things to say about it! The staff were all friendly and very helpful. When my mother-in-law fell and broke her glasses, they helped us find a place that could get them fixed late in the day. The breakfast was a step up from the usual hotel buffet fare, and the dining staff were great at keeping everything fresh and refilled and the dining room very clean. Our king room was very nice and comfortable. We loved the "grab and go" bags they had available to take when heading out for the day; the apple, granola bars and water were just perfect for keeping us going until dinner time. And when we had to catch an early flight there were granola bars and fruit available to grab for a very early breakfast. The hotel is connected to a steak house with a bar, and we took advantage of the opportunity to wind down with a nightcap each night we were in town. This hotel does a great job of making sure all the bases are covered so guests can relax and enjoy their time in Helena. Now that our nephew has made Helena his home, we know we'll be back, and you can be sure we'll be staying here again!

"BEST MOTEL, I HAD IN TRAVEL."

5
04/07/2017

1. The motel does nor looks like a traditional BW structure. It is a high-end style. 2.The materials used in room and breakfast areas are very good quality. 3.located in a nice location. 4. Very nice services.

"Excellent Hotel"

5
03/07/2017

We enjoyed our stay at The Best Western in Helena, we stayed for one night on our journey from Glacier National Park to Yellowstone but would have liked to stay longer. The hotel room was very spacious, our room was located above the reception area and had everything we needed. The bed was very comfortable and there was very little noise from other areas. The hotel is tucked away on a quiet side street about half a mile from downtown Helena. The staff were very friendly and made us feel welcome.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Our goal is to make your stay enjoyable and to feel welcome! Thank you!

"Amazing"

5
01/07/2017

This was my first trip to Montana. I was here for a wedding. I had no idea what to expect but I have to say I was impressed. This hotel was simply amazing. The employees were beyond friendly and helpful. The hotel has everything you could need especially for a smaller property. My next trip back I will definitely stay here again!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you big80sfun! We certainly appreciate your compliment!

"A Very Good Place To Stay In Helena, Montana"

4
29/06/2017

Well located, high quality, aesthetically pleasing hotel in Helena, Montana. Good access to main thoroughfares, downtown amenities and Interstate. Good restaurants nearby and wonderful breakfast buffet. Wonderful recreational opportunities nearby on Canyon Ferry Reservoir, the Missouri River, National Forest managed lands, Wilderness Areas and cultural entertainment.

"Great downtown location"

5
29/06/2017

Very nice hotel with great amenities and awesome location! Staff was very friendly and helpful! I would highly recommend this hotel and I will stay here the next time that I am in town for business! I liked that it was within walking distance of many other businesses and restaurants.

"Really lovely hotel and lovely people"

5
28/06/2017

The hotel is perfectly located in Helena, walking distance from a lot of great restaurants (shout out for Toi's Thai) and watering holes (do not miss Gulch Distillers). Room beautiful and spotless. Very comfortable. The staff is very nice and helped us accommodate two room changes, once when we wanted to go from a room with two queens to one with a king, and once when we had to extend our stay because our dog had to be hospitalized. Everyone at the desk knew about our trauma and always asked about the dog. Very sympathetic. The lap pool was a great stress reliever. I highly recommend the Great Northern.

"Great Place"

5
26/06/2017

We really enjoyed our stay at The Great Northern. It is a beautiful hotel with GREAT staff. the breakfast was really nice too. We brought our little dog and the Pet rooms were still really nice and comfortable. They have a really nice courtyard outside the Hotel with great grassy areas for the dog to go to the bathroom.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you MDK1964 for your great review! We did add that dog park last year in the shared common area. In a downtown setting, it can be difficult to fine and area for the pet! We take great pride in our staff and our property! We do hope to see you back again.

"Hairy sheets"

3
25/06/2017

I'm glad all they have was a two queen room for me to occupy. The first bed I turn down had somebody else's hair on the sheets. This is a real turn off. Also they put me in the basement in the view was of a belowground parking. Hotel was relatively expensive considering Parry sheets and no view. Otherwise everything was as expected in pretty good quality.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you John N. I did address your concerns directly and we do apologize. As you can see from the reviews, that is not a normal experience here at the Great Northern. We appreciate your taking the time to write a review and appreciate that you gave us the 3 stars.

"Best hotel of our trip."

5
21/06/2017

I was on the same bus tour as Diane M, during which we were in a lot of hotels in five states. This was the best we experienced. The room was comfortable, but the standout in my memory was the staff and the breakfast. I had some business that had to be done timely and at an odd time due to time zone issues, and the staff could accommodate my needs well. The breakfast was by far the best we had in our two weeks. And the staff went our of their way to make our stay easier and more pleasant. Wonderful stay, would highly recommend.

"AVA Confrence"

5
16/06/2017

Very nice hotel, well keept, excellent housekeeping, great breakfast, wonderful setting. Would stay again next visit.Close to local attractions, restaurants, nice court yard setting just outside the hotel.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Diane M - we are pleased to read you enjoyed your stay with us. Much to do in downtown Helena!

"Always enjoy staying here"

5
16/06/2017

I stay here 3 or 4 times a year. The staff is always pleasant and helpful. The beds are very comfortable and the location is wonderful. I love the train theme and the G gauge train that runs above the front desk.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
What more could we ask for! The mighty train has been running for 14 years now - and we will be here to welcome you back on your next visit!

"Wonderful stay"

5
15/06/2017

We have been staying at this property at least 3 times per year the past 3 years and have always had a very nice experience on each occasion. The staff are always professional and helpful and this property is the our #1 choice when traveling to Helena

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We appreciate your loyalty to the Great Northern Hotel. We look forward to your return visit!

"Great Place to Stay"

5
15/06/2017

Put location and service together and this is an excellent experience. I've stayed here a few times for business and each time, I've come back. When in Helena, MT this is a stay that will satisfy your varied needs.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your kind words and for taking the time to leave a review!

"Excellent hotel and close to college campus"

5
14/06/2017

We stayed here a number of times and would highly recommend. The staff at desk are very friendly and helpful and the breakfast staff is also. It's and excellent breakfast that comes with the room. The Star that is attached to the hotel is handy and a great place to eat for fine dining.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Barbara - thank you for your great review! We appreciate you taking the time to share your experience with others.

"beautiful hotel"

5
13/06/2017

Loved the location of the hotel,plenty of shops and a movie theatre around the corner. We had a family suite and only wished we were staying longer...highly recommend this hotel. From the time i booked the hotel , checked in, left it couldn't have gone smoother. We ate dinner at the steak house and the food was amazing!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Therese - thank you for your review of the Great Northern Hotel and the town center - movies, great food and a place to rest your head! We do have it all!

"Excellent facility"

5
13/06/2017

The location is wonderful and within walking distance to historic downtown Helena, with its western type quaintness. The hotel is well kept and clean, which for a road warrior is important especially the sheets and bedspreads. The desk is quite large and the connection to the Internet was easy and quick. Too many times it takes multiple times to connect but not so at the Northern. The rooms are quite large compared to the tiny rooms in other hotel chains with nice furnishings. Breakfast was very good and I enjoyed the fruit in the small glasses that are refrigerated versus the expired fruit you often times find in the bowls at other chains. Breakfast, which is my favorite meal, consisted of a choice of scrambled eggs, ham, sausage, potatoes, and fruit as described above and of course the healthy alternatives such as granola and cereal. Business travelers and tourists alike should be pleased. I had dinner at the adjacent steakhouse and the food was fabulous with some wonderful steak choices. Although these items are a little pricey they also offer some very reasonably priced items for those like me that have an expense restriction on meals when traveling. I have always stayed at this hotel and actually find the Best Western chain in Montana to be extremely nice properties.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Peggy - We appreciate your support of Best Western properties in Montana. Your description of our is very much appreciated. We do get our fruit from the local grocery deli and do our best to offer something for everyone. Thank you for taking the time to be detailed in your review - it is valuable to our other readers.

"Wonderful Hotel in the Center of Helena"

5
06/06/2017

We had never stayed here before and didn't know what to expect. We were surprised that it was not a typical Best Western property. You pull up to the front, register, and unload your luggage and park in a parking lot a block away. We were impressed with the elegant lobby. The room was very nice with a sink in the bath and another in the outer area which is so convenient. What impressed us the most was ceramic cups for coffee and glass glasses instead of plastic. The breakfast was great with breakfast sandwiches, waffles and omelet selections. The adjoining steak house was a bit expensive but we found items we enjoyed and not too expensive. The family-style salad was superb!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Leta! What wonderful comments regarding your stay with us! There is much to do and offer our guests here in Helena. We do hope you have an opportunity to return!

"Great place to stay."

5
05/06/2017

Wonderful hotel and room. The staff were friendly and helpful. The room was very nice and the bed was one of the most comfortable we have ever slept in. Located right in downtown Helena which is a great place to visit.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear Patrick J - thank you for your great review. We certainly do our very best to make each guest stay a great experience. We do hope to see you here at the Great Northern Hotel again.

"No Reservation About Recommending This Hotel"

5
01/06/2017

This is the second time I have stayed here while on business. Great location, nice dining option adjoining the hotel, clean, comfortable room, and excellent breakfast spread. In addition, the lobby and common area are spacious and airy with ample seating options for connecting with friends or sitting down with a laptop to get some work down. Highly recommended!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Ron R for being a return customer and for your recommendation! We do hope to see you again!

"Modern, new Best Western"

4
31/05/2017

Very nice hotel with Great Northern Rail theme. Staff friendly and helpful. No valet parking or assistance that we noticed and the lot is not quite a block walk, so consider dropping your luggage at the door if you have more than easily carried/rolled. Room was very large and nicely furnished, comfortable beds, large bathroom and nice towels and linens. The room showed some lack of cleaning like nail clippings on bathroom floor and a bandaid on floor beside the bed and that was disappointing for a "premier" hotel. Nice breakfast included. Good coffee with both medium and bold choices. Very nice connected restaurant and bar.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you killershrew for the great description of our property. We certainly feel we have much to offer our guests. We do hope to see you again!

"Excellent Stay!"

5
28/05/2017

I love this hotel---first class in all ways! I recommend it to anyone who visits Helena on business or otherwise. The location is central to all the action in the city. The staff could not be more accommodating. A very pleasant experience for sure.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you 13Roxanne! We certainly take great pride in receiving compliments like this one. We look forward to see you on a future stay!

"Best Hotel in Helena, MT"

5
26/05/2017

My son has attended Carroll College for the past 4 years. Over the years we have mostly stayed at the Best Western. A couple of times we had to stay elsewhere because the hotel was book. No other place provides the caliber of service that the Best Western does. The staff is friendly and helpful. The hotel is impeccably neat. It is a top notch experience!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Maureen for your great comments. We certainly enjoy the Carroll College families that we get to know over the years. Have a wonderful summer!

"A little hidden gem"

5
22/05/2017

This place is a little hidden gem the hotel was fantastic the service was to die for there is a steak restrant in this hotel and oh my the steak was fantastic well worth the money after dinner we went for a walk the atmosphere reminds me of a board walk The only thing I would say that needs to be improved is the comfort of the bed I rated the bed a 6 but other than that I would go back in a heart beat

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Jerry G - we appreciate the compliments of the Silver Star Steak Co next door. They certainly provide a great meal. We get many great reviews about our Simmons beds, but we also know that beds are a very person preference to our guests! We are pleased to know you will return to the hotel and do hope to see you again!

"Best Western Premier Helena Great Northern Hotel"

4
22/05/2017

I attended a conference in Helena 2 summers ago (2015 not 2016) and really enjoyed staying at this hotel. My room was on the main floor, spacious and well-decorated, with a good view. I ate in the coffee shop in the morning and the buffet (included in the price at that time) was really good. The location of the hotel is very central as it is within walking distance to many attractions, including Carroll College. The staff were helpful and friendly and the shuttle service (to the airport and the greyhound staton) was very efficient. A great place to stay in Helena.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dominica u - I am pleased you enjoyed your stay. We do still include a nice hot breakfast for our overnight guests. With frequent new items from the staff in "The Dining Car" - we do hope to see you again!

"Good experience in Helena."

4
22/05/2017

Stayed at the Best Western Great Northern for three nights for business. It's a well-maintained facility with clean, comfortable rooms. The breakfast had a good selection -- not gourmet but decent food. The lunch served by the hotel during one of the meeting days was also pretty good. Most things in the city are walkable from the hotel and parking is free with your stay. The desk staff were pleasant and accommodating.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear nickymart - thank you for taking the time to leave a review about your experience at the Great Northern Hotel. Helena has much to see and do right out the front doors of the hotel!

"Poor Check in Experience"

1
21/05/2017

I had to wait 3 hours to get into my room. The front desk was appologetic but unhelpful. I was the only one waiting in the lobby. It wasn't until I told the front desk that I was going to another hotel that my room was suddenly ready.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear mkaneta - we do acknowledge and accept responsibility that your reservation was not attended to as quickly as it should have been on the Sunday you checked in. It was not intentional and we do apologize that we did not get you called once the room was ready. This is not a common occurrence at the Great Northern Hotel, but it did happen to you, for which we are truly sorry. It was a day of heavy check outs from the local college graduation, housekeeping was running behind. We do appreciate you giving us the higher rating in the areas that you did.

"Great Hotel in Small Town"

5
03/05/2017

The Great Northern Hotel always offers an excellent experience. From the cookies when you check in, to the friendly front desk staff, to the excellent accommodations. Located in walking distance from the Cinema, great restaurants, and local business, it is a great place to stay for business and leisure travelers alike.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dave, thank you for your time to leave a review. We appreciate your compliments of the staff. We think the Great Northern Town Center has so much to offer our guests. We do hope to see you again!

"Excellence in the capitol city..."

5
02/05/2017

First time stay on business in town at the Great Northern, glad I booked here. Staff is friendly and professional. The building appears new and is well laid out. Breakfast was option rich and the breakfast room is warm and inviting. Rooms were nicely decorated as is the hotel with train themes. Wi fi is strong and free. Located in the downtown you are close to everything. Can't go wrong with the property...

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Averybizness - we know our travelers need that reliable, strong internet. We provide a fiber connection. As with all Best Westerns, this service is complimentary. There is much to do in the Great Northern Town Center as well as Helena. Thank you for your kind words!

"Everything was perfect!"

5
01/05/2017

Clean Room - whole hotel was up to date. Very friendly and helpful staff. Restaurant lounge onsite. Great location. Shuttle service to and from airport. Will definitely recommend to anyone staying in Helena, MT.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Wonderful review Ryan T - thank you. We really take care of our hotel and our intention is to keep it looking new! We do hope to see you again!

"Beautiful facility!"

5
01/05/2017

I went for a convention. The food was outstanding during our event! The staff was extremely helpful. The hotel was within walking distance to Carrol College so we could walk to conference classes. It was a little hard to find when I first got there. Poor signage. I was looking for the hotel name and Best Western sign. The sign was BWP.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Kellie - So pleased your enjoyed your stay for the conference. I appreciate your comment on the signage - we are requesting the ability to have some changes made to personalize our location more - you comments are appreciated! Thank you for your great review.

"Best Place in Helena"

5
01/05/2017

Looking for a classy and comfortable stay? Hands down best hotel in Helena. Eat at the Silver Star and you won't be disappointed. Location is central to any place you would like to go and you can walk to the majority of them.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much Bernadette! We think Silver Star has excellent food and is a favorite location to our guests and the locals. We appreciate your compliments and we will see you again!

"Convenient to Caroll"

4
26/04/2017

We stayed here for a visit to Carroll College. The hotel is walking distance to the college, and to restaurants, shops and a movie theater. Had a little mix up when we arrived, but only because they upgraded us to a king room, instead of the two queen we needed. Staff was quick to get the room squared away. The room was clean and beds were comfortable. We didn't have a lot of time at the hotel, so I can't really comment on the other amenities.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We are pleased to hear that you visited Carroll College - we make great friends with new families each year. Thank you for taking the time to leave a review!

"Family Wedding"

3
26/04/2017

It was nice and centrally located with restaurants and family activities close by. The signage wasn't that great, but we had a nice time. We enjoyed the 2 restaurants nearby and it was close to the wedding venue.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you Julie - we are pleased to hear you had a great time for the wedding. We do hope to see you again!

"Rude Front-Desk Staff and Bizarre Location"

3
26/04/2017

For a hotel with such high ratings, I was incredibly disappointed!! To start: the front desk staff. When we checked in there were two younger women working (one dark haired, one blond), and we found them to be annoying and rude. I checked in and gave all our information while my partner walked our dogs. Then I went out to the car to unload luggage, gave him a room key, and he went to take the dogs into the hotel room. Upon entering, he was confronted by the front desk women: "Excuse me, sir - are you a guest here?" Umm, yes - he has a room key, and he's bringing in the two little dogs I just described to them just minutes before. He answered yes, and said that I (his friend) had just checked in. They asked, "Who's your friend?" He had to give my name before they'd let him proceed. And why do they have to greet you with "Hello" every single time you walk by the front desk? As I was walking past the front desk for the third time as I moved in luggage to our room, I heard - yet again - the sound of "Hello"... "Hello". By the time I realized she was talking to me and I turned to look at her, she was turning away with a snarky expression on her face. Rude. I had another annoying encounter with one of the front desk women, but think I've said enough already. And the location is... weird. Bizarre pseudo-"downtown" that looks like a fully pre-planned homogenized "Stepford" area. Absolutely no character. A few restaurants. The hotel is dog-friendly, but there's not much in the way of dog-friendly spaces nearby, other than a couple bits of grass by the parking lot. I really disliked the location, almost as much as I disliked the check-in staff (I will say that the older lady who checked us out the next morning was much nicer!). The hotel itself is nice, and the room was very nice indeed - spacious and very nicely appointed, with quality products in the bathroom. We were annoyed by the thermostat in the room as we couldn't change the temperature setting, and it was quite warm, but by the time we had returned from dinner and undressed for bed, we didn't want to bother complaining to the front desk about it - we just pulled back the blankets and slept under a sheet. The next morning breakfast was standard and unremarkable. We definitely would NOT return to this hotel.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you for your comments. We do our very best to provide excellent customer service as you can see form other comments. I do apologize that we let you down. Thank you for taking the time to share your experience. We learn from all our guest reviews.

"Business stay more like vacation"

5
13/04/2017

The rooms were quite nice with mini kitchenettes that included nice size refrigerator! Made the business trip seem more of a quick getaway! Beautiful hotel that fit into the area surroundings. Ice cream and beer pub within walking distance!

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear David K - thank you for your great review. We are pleased to be rated as number one in Helena on Trip Advisor and have such wonderful guest comments. Our goal is to spoil each guest! We hope to see you again!

"Best Place to stay in Helena"

5
10/04/2017

Great hotel and great staff. We always enjoy our stay here and keep coming back! Everything is super clean, it's quiet, and the staff s always accommodating. We never hesitate staying here and are always treated great. Good restaurants very close. Just a great place to stay.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you John G. We take great pride in our staff and our property - I do believe we can provide great customer service to all our guests. Thank you for being a return customer.

"Disappointed Again"

1
10/04/2017

The property is located in a convenient location and is generally clean and functional. BUT .. every time I stay there, I ask myself why I am doing this to myself. The staff is distance and cool. Not friendly and inviting. This last visit was due a family emergency and I had traveled the entire week before arriving. I dropped of my laundry on Saturday as I need to stay longer than anticipated. No longer back Saturday. None Sunday. Running back and forth to the hospital - I stopped by the front desk in the afternoon to check on the status. The young lady at the front desk treated the request like it was inconvenience and then after looking gave me a bag and said "Here they are, Are these clean ?" like she couldn't tell on her own looking in the bag that they were all dirty. Then they had to call the manager only to tell me 10 minutes later that they don't have laundry services on Saturday or Sunday. This hotel always has problems getting the little things right - reservations, cleaning rooms (which they didn't do on Sunday), .... It always gives you the feeling that it has bad culture, weak management, lack of attention to details and poor selection of staff and staff training. I promised myself I wouldn't stay there again - this was the last time.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Dear John M - I am very sorry to see that you were disappointed for a second time with our property. As you can see with the reviews, we do get it right in many ways. There were some new staff members who did not realize laundry did not go on the weekends. This comment is certainly a learning opportunity for our staff. Please consider reaching out to me. Marti Bara, General Manager

"Excellent place to stay"

5
10/04/2017

The rooms in this hotel are amazing and the service is excellent! They are very clean and provide you with anything you need. You have to know how to get to this hotel to find the parking, it is not easy. However, there is a good place to walk in the neighborhood. The restaurant and breakfast provided are delicious and well-prepared.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
Thank you so much for your great review. We think the Great Northern Town Center has much to offer. We are always available to help assist with parking! Hope to see you back soon!

"Slice od Heaven"

5
08/04/2017

Somehow those Montana Employees have managed to slice off a piece of heaven :) Such a lovely place made just how I imagine heaven is. And outsanding hystory everywhere around the Hotel located on the famous Last Chance Gultch where they hit tons of Gold in the old west day and built the Helena Cathederal dow the street. Very Well Done.

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We thank you so very much for this kind review. We are so pleased we exceeded your expectations!

"A Perfect Getaway Place"

5
07/04/2017

This is our second time staying here. Our first was during Christmas and because of our wonderful time then we decided to return. This time it was even better!! The front office manager Ann Marie Bowers was so helpful with planning our special occasion and far exceeded any expectations:). First arriving it felt like coming home and being a part of the family. Brandon was so helpful and made sure everything was just right for us. Any questions we had he made sure we had an answer. When checking out Jasmine was wonderful making sure everything was correct. The hotel restaurant was great, our waiter Andy...who has a good name!! provided very good service and the food was wonderful. The location of this hotel is perfect, right in the center and easy to get around. Helena is a great city with friendly people and our home away from home. Thank you Ann and staff for a wonderful stay!!. See you again soon:):)

Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review
We can not ask for a better review! Thank you so much for sharing your experience with other Trip Advvisor followers.

"Downtown Helena"

4
28/11/2016

Worth the extra few minutes off the highway. Good hotel with excellent breakfast included. Nice restaurants and a large Cinemark theatre close by. The Cathedral and the Civic Centre are close by. The Civic Centre looks like a mosque but was built as a Shriners Hall.

"Very nice"

5
17/11/2016

Great location. Right down by a bunch of little shops and cute stuff (restaurants, pubs, movie theater). I think I paid around $145 for my room. Staff were courteous, kind, smiling, accommodating, professional. Hotel was CLEAN and decorated so nicely throughout. No issues with parking. Big pool and convention accommodations. Breakfast was simple but nice (DIY waffles, juices, cereals and some hot stuff like premade omelets, breakfast potatoes and sliced ham served hot in chaffing dishes). Of course there was coffee and tea. They had no half and half. Just non-dairy creamers that are shelf-stable at room temp (if you're cool with that-okay, but if you need CREAM in your coffee you'll be sad). :) I travel for work quite a bit and this is one of the nicest Best Western's I've seen. The night before I was at a different BW that left much to be desired. THIS ONE WAS GREAT THOUGH.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear kimhE7650PH - we firmly believe your review describes us with the experience the overwhelming majority of guests experience the Great Northern Hotel. Thank you for your time to share your experience!

"Likely the best choice in Helena, fairly average "

4
15/11/2016

I will preface my comments by saying the Helena hotel market overall is fairly lack luster. While the quantity of hotels exists, the premium market is fairly nonexistent. In general I'm a Hilton loyalist but decided the Hampton property was far too removed from the city center and wanted something convenient, so I opted for the Great Northern. While not overall impressive, after many stays around Helena for business I would still reccomend the Great Northern Best Western over any competitors. As mentioned the location is the best selling point of this property. It is located across the street from the college and maybe 10 minutes walk from the main downtown area. I was in town for business and also thought the wifi connection was quite good, and the adjoined Silver Star restaurant was great. On this particular stay I found the bathroom to be filthy. One of the dirty cleaning towels had been left hanging on the rack and there was a large stain of something covering the curtain in the shower in addition to the hair left throughout the shower area. On the plus side, the rooms are very large and feature two sinks, one outside the bathroom and one inside. I also found the bed and pillows to be comfortable. The included breakfast wasn't over the top but was good. Bottom line, when nearly all hotels in Helena are priced within about $20-30 of each other, it makes sense to spend a little extra for a nice location.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear kaarlb - We appreciate your 4 out of 5 rating for this hotel. We do take great pride in our property. It does sound like your guest rooms was not completely done to your satisfaction or to our standards. I do hope you contact the desk so that we would have an opportunity to correction the oversight immediately. We have staff available 24 hours. We do know we can do better and we do appreciate your recommendation to our readers. Great Northern Hotel is centrally located and does offer many amenities here in the hotel and in the surrounding area. We look forward to your return.

"Even without Electricity they gave us great service"

5
09/11/2016

Over Labor Day weekend we stayed at the Great Northern for multiple nights with family members. The hotel was full due to a rival football game at Carroll College, Class Reunions, and several weddings. Every employee in the hotel was spot on and addressed our needs...even a request to switch one room due to not wanting to be next to the elevator. They serve a nice breakfast with homemade french toast on some of the days. It's a real treat and make sure you try it. The staff in the breakfast area worked diligently to keep the tables cleaned with so many guests. We were impressed by their professionalism especially when an electrical outage for many hours occurred due to a car accident. They posted employees on each floor and in the stairwells to make sure all guests were safely cared for. They still served a good breakfast that day and managed to keep food coming out even with no electricity! They also did not let the lack of functioning computers disrupt the front desk with checking out. They were quick and efficient. Hours later my email receipt arrived as promised. We would stay here again as the location is not far from the airport and central to multiple attractions in Helena...the Carousel and restaurants are easy access. We will be back for another stay as we plan to fish the Mighty MO again. Thank you to our local fly fishing guide for recommending this hotel and to the wonderful people who work at the Great Northern

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear sbt8844 - thank you for a wonderful review! We are pleased to hear your fishing guide recommended our hotel for your stay. We do have a great relationship with several of the outfitters and they certainly do a wonderful job. It is fun to hear about the trips on the water. We do hope you will come back and see us again on a future visit to Helena.

"Great Northern,great hotel"

5
01/11/2016

I have stayed at this hotel three years in a row.The rooms are impeccable and the staff could not have been nicer or more helpful, from the touching handwritten welcome note from the maid to the polite front desk clerks.Also,great food from the room service providers.Loved it. Nancy

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Nancy K - What a nice warm review. Our housekeepers are so delighted to leave the notes and are most excited when the guest leaves a little not back to them! We are very proud of our team. We look forward to your return!

"good conference venue"

4
28/10/2016

I have stayed here before for another meeting - and it does have good meeting rooms and organization. The bar seemed a little overwhelmed by the number of people so service was pretty slow though they were working hard. One day they missed cleaning my room (but quickly came when I called). I like the location, pretty cool place overall.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Mthaden - pleased to hear you enjoyed your stay with us. We always appreciate the feed back from our guests! Thank you.

"Best Western Premier Helena Great Northern Hotel"

5
27/10/2016

This is a particularly beautiful hotel in an interesting, historic neighborhood. Service is excellent; decor tasteful with an historic railroad feel. Our conference facility was comfortable and lent itself to both oral and visual presentations.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Karen P - we are a conference hotel in the heart of downtown. It is our pleasure to have the wide variety of conferences that we see here - from family to business, we have a great staff ready to serve. We will always hold true to the historic railroad theme, with the richness that comes with it. Thank you for your very kind review.

"Excellent"

5
27/10/2016

Amenities and services are excellent. Fitness center is very complete and equipment in excellent condition, which is a rarity among hotels today. Breakfast was also very good - nice variety, ample gluten free alternatives, and healthy choices, another rarity today. Location is nice - clean, safe, with restaurant options very convenient. Also an excellent park and walking trails in immediate vicinity.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Betty D - I am pleased to hear we exceeded your expectations at our hotel. Helena is a wonderful city and I do hope you will come stay at the Great Northern Hotel again.

"Great location and very nice"

5
26/10/2016

Staff was friendly and helpful. This was our first stay at this hotel. It is a bit pricey but includes a nice breakfast and is easy to find. Parking was near by. Beds were good and room was very clean. Actually tried to stay in another hotel that we usually stay in, but it was full. We were not disappointed. This is a nice hotel located close to Carroll College.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear OldVagabond - we wish to meet and exceed your expectations. Thank you for the time to review.

"Fair"

2
25/10/2016

Clean rooms, internet works well. Some of the staff is friendly and helpful while others are incredibly rude. The manager called me to address issue with my bill and I perceived her as looking for a fight, as well as accused me of trying to intimidate her staff. Misinformation was given at the time reservations were made as well as our reservations were not accurate regardless of having them repeated back at the time the initial call was made. Overall, I would not stay here unless it greatly simplifies your conference stay.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Mariya W - I am sorry you felt your experience with the hotel staff was not professional. We try to give accurate information at the point of the reservation. We follow the Dept of Revenue's codes as to who is exempt from the accommodations tax. Many guests with great experiences here at the Great Northern Hotel, and I do hope you will consider staying with us again.

"Clean, friendly, beautiful, well-located"

5
24/10/2016

I love this hotel, and stay there whenever I go. It's walking distance to downtown. I have never had a bad experience here. The staff is friendly, beds are comfy, and the Silverstar restaurant is amazing (but spendy).

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Tacia L - we do feel the hotel and the town center have much to offer our guests and we certainly appreciate our return guests like yourself. We will look for you again on your next visit to Helena!

"Clean, Great Location, and Cool Building"

5
24/10/2016

The hotel is located in a historic area of Helena. The lobby of the hotel is very pretty, and the room was clean as well as well equipped. The rooms were larger than some other hotels in the area. The pool was fun for the kids, and the towels in the pool were full size beach towels. This is a nice feature. Breakfast was probably my least favorite part of the hotel. The options were limited, and the breakfast area crowded.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Lisa P - thank you for the great review. When we can, we do try to offer a banquet room for overflow on the weekends especially. Glad to hear your family enjoyed their stay.

"Great Location"

5
24/10/2016

We were at Carroll for Parents Weekend. This hotel is perfect. Can park your car and walk everywhere that you need to attend all the events at the college. Lovely pool and fitness center. The breakfast was good every morning especially the make your own pancakes. Friendly staff and easy to get in and out of.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear KarenjL3681UJ - we certainly appreciate your review. The close access of Carroll College is a great benefit of staying at the Great Northern Hotel Your loyalty to our property is appreciated!

"Best stay for the money"

5
24/10/2016

I always recommend this hotel as the number one location in Helena. The location, service, and quality are the best in the capital of Montana. The Best Western Premier can spoil you on where you are going to stay in any town or city in the country.

"Great Stay in Scenic Location"

5
20/10/2016

Amenities were excellent, complementary shampoos, soaps and conditioners were wonderful and smelled great! The Hotel atmosphere was very pleasant and they offered a great breakfast. The hotel location was wonderful and there were several food options within walking distance, they had a beautiful scenic waterfall with a magnificent view out the window.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear melindad140 - Thank you for the great remarks! We want every guest to have the experience you did!

"Best Hotel in Helena"

5
19/10/2016

Fantastic! I didn't want to leave! Excellent service, food, comfort, decor - everything was great! The only thing I wasn't thrilled about was the parking, but it's a trade-off for the perfect downtown location.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Abby! We love our location and our guests! We are here to assist you in parking your vehicle - we will even mover the van! Hope to see you again!

"Luxury without the luxury price tag."

5
19/10/2016

An extremely nice hotel for the price. The Great Northern has Montana charm with a luxury feel but not at a luxury price tag. So many amenities within walking distance to create a very cozy neighborhood feel.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Shawna - we want to be a great representation for the Montana Hospitality at its' best! Come back anytime!

"Outstanding"

4
18/10/2016

Superb accommodation. Very clean and welcoming. Nicely appointed rooms. Very good food. Waitress was new but did well considering. We dine there with friends often. Located near Carroll College - across the street .

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much James for your review. We are proud to be the number one choice for those visiting their family/friends at Carroll College.

"Best Western is the Best"

5
14/10/2016

The hotel is beautifully furnished and the staff was always kind, happy and made you feel that you were their true guests. I would easily recommend this hotel to all. It is conveniently local in the downtown area and has excellent restaurant.

Marti B, Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Patricia S, thank you for your great review. We welcome all our guests as old friends. We hope to see you back again.

"wonderful experience"

5
13/10/2016

My wife and I were in town to attend a charity event and we wanted to be located within a short walk to the Helena Civic Center. We had stayed at the Best Western Great Northern a couple of times previously but had not stayed there since the Great Northern upgraded to a Premier Best Western Property. We were satisfied in our stays for previous visits but greatly impressed with the nice upgrades the Premier category offers. It was a delightful experience. We were particularly thrilled with the quality of the room and amenities in the breakfast area as well as with the very cordial lady who takes care of the services in that room. Great value!!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Tom D - we certainly appreciate your review and your compliments of the Great Northern Hotel. We take great pride in our staff and our property - we are 13 years old and do our best to not let our age show! Our location is one of the very best in Helena. See you next time!

"A top notch hotel. Put this one on your list for Helena."

5
06/10/2016

This is a very nice property. The rooms are nicely appointed, quiet and well maintained. The staff is friendly and helpful and it's in a great downtown location. Breakfast was excellent and overall it's just a well run hotel. We had a great stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thomas A - what a nice response to read. We truly try to exceed every guests' expectations during their visit. We have been here for 13 years, with local owners and a desire to be the best. Thank you for your great review!

"Would definitely stay here again"

4
01/10/2016

Our two queen room on the third floor seemed to have larger than average square footage. The 10 ft. ceilings really make a huge difference in the feel of the room--maybe making it seem even more spacious than it actually was. The bed and bath linens had a great light fresh clean smell, but not bleachy. Top-notch toiletries made with olive oil and blood orange peel were so nice I'd buy them for home use. The mattress was firm, but okay. Comfortable bed pillows. Microwave and a large mini-fridge were nice to have. Helpfully, the room was designed with a small mirror, ledge, outlet, and good lighting mounted just outside the bathroom so that there is another spot for someone to get ready in the morning while the bathroom is full. On the slightly less positive side, the pool and hot tub are on the larger side and appeared to have been well-maintained, however there were no towels to be found. There were towel racks, but no towels. I called up to my room and asked my husband to bring one down. Another hotel guest used the house phone to call the front desk and waited at least 20 minutes before giving up on the hotel staff bringing her one. She dripped all the way to her room. Another housekeeping incident occurred when they wanted to tidy our room when we were still in the shower. No big deal. But they never returned and we had to approach staff in the hallway late that afternoon to get new towels and shampoo. The housekeeping staff was very accommodating when we asked, but it would have been nice if it just had been taken care of in the first place. These are minor complaints, and as the title of my review indicates, would not keep me from happily returning.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Britt-Marie D - thank you for the wonderful comments. We will follow up on the pool towels, as we should have an ample supply available for filling our units. We are pleased to know you would definitely come back again!

"Carroll homecoming - great place to stay"

5
25/09/2016

My friends and I stayed here for Carroll's Homecoming weekend. This is *the* best place to stay for anything going on at the college! Super convenient, quiet, and comfortable. I almost wish we hadn't rented a car, because we haven't had to use it. Staff are very friendly and helpful. We loved the cookies in the afternoon :-) Love the railroad motif, also. Will definitely stay here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
KDUB7; Thank you so much for the kind words! We do love our proximity to the College - it works so well for family and friends of Carroll Students! Please do come see us again!

"Great hotel, friendly and clean"

5
24/09/2016

A favourite of ours for many years, rooms are clean, staff are friendly and the breakfast selection is comprehensive. End rooms are larger. This is a full facility, convention hotel with a first class restaurant for lunch and dinner.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear mjhullah - thank you for sharing your experience with TA readers. We certainly take great pride in our staff and our property. We appreciate your time and look forward to seeing you again in Helena.

"No heat control in room"

2
23/09/2016

The room was way too hot and I could not get the a/c to work. The manager seemed not to care less. Very poor front desk and managerial attitude. Rooms not very clean. Smelled moldy. . Carpet dirty and bathtub.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Rick H, I am very sorry to hear that you were not satisfied with your stay. This is not a typical guest response. We do have service 24 hours a day and a very caring team. I would like to speak with you directly if possible. My email is [email protected] I am a manager that does care and responds to all our guests. I do hope to hear from you. Thank you for your time.

"A dump"

1
23/09/2016

This place is a dump. Noisey. Dirty. Rude staff-especially Cora. Hard to find a place to park. Manager would not even try to accomodate our concerns. Probably one of the worst hotels I have ever stayed in. I would never return.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Harry S. I am sorry to hear of your disappointment in your stay. As you can see from our reviews, this is not at all a common description of our property. I or any manager would be most willing to hear your concerns. Unfortunately, I did not have an opportunity to meet you. I do not seen any guest listed under this name in the last 30 days. Please feel free to reach out to me at [email protected] We do take great pride in our property and our staff. Thank you for your time.

"Nice place in downtown."

4
21/09/2016

We spent one night in this fairly new hotel. Rooms are very clean and well appointed. There is no baggage assistance, but otherwise staff was very helpful. Although this is a Best Western, it is a hotel in every sense of the term. It is in downtown Helena which turns out to be a really cool place. The onsite steakhouse is very good and much nicer that you might expect.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Mark C - thank you for you great review of the Great Northern Hotel. I am so pleased to hear you enjoyed Helena. We truly have so much to offer. It is a place you can return to and still not have seen or done everything!

"Great room, friendly staff."

5
19/09/2016

Our room was very nice. The bathroom is spacious, the beds are comfortable, since we had 4 people in our room, the second sink outside of the bathroom was a plus. Big roomy lobby with comfortable seating areas. The attached restaurant & bar meant no driving. Free breakfast was great. They even have pancake & waffle makers!! The staff is very accommodating. They took me with the shuttle to the airport even though I was the only passenger. Granted it was 5:00 am. Would definitely stay here again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Kelly V - you might be surprised how many guests are on those 6am flights! Glad you received the VIP treatment. Thank you for the great review - we hope to see you again!

"Helena - almost hip?"

4
19/09/2016

So - it's been a while (20+ years), but I lived in Helena for a very short period and as an urban cultural center - well, it wasn't... I get the feeling times have changed although one night hardly qualifies as time served for an informed opinion. I'm not sure what they call this relatively new area (I'm sure it's got some kind of moniker), but the area around the hotel is nice. The hotel? It was nice too... We were in one of the rooms that was along the indoor pool (looks like there were 4 or 6 rooms that have their own doors into the pool area). The room was HUGE... I like large, opulent rooms, but they need character - this room verged on being just, weird, in a large square box way - decorated nicely enough (good furnishings, etc...), but... Anyway - you may have to contend with the sounds of children shrieking with delight whilst swimming with their parents. The cacophony did die down after we returned from dinner and it was nice to walk less than ten paces to the whirlpool, so all was good. The bed was very comfortable. The hotel as a whole has a very NON-Best Western look & feel to it (this is a good thing...) - modern-y yet elegant and clean - very clean. The hotel in and of itself was better than anticipated - the area around it made the stay very enjoyable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear bohemianparrothead - Welcome back to Helena! In my 30 years here, I have seen Helena grown at its own pace - very thoughtful in its growth. The Great Northern Town Center sits on where the old rail road was sitting, not a very pretty part of the city. The Town Center is about 15 years old, we are 13 years old and take great pride in our staff and our property. Much to do in Helena - hope you return soon!

"Overnight stay "

4
15/09/2016

This gem is in a great location next to food, drink, shopping and is located in scenic Helena, MT. The staff was fantastic, and the rooms were very clean. The pool is a bit small, but well taken care of and clean as well. Great place to stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Joe - thank you for your great review. We do think there are many things to keep our guests busy in the Great Northern Town Center. We hope to see you again!

"Nice place"

5
14/09/2016

It's a nice place, but very hard to find. the morning breakfast is very good. Our room was next to the pool so in the morning it was a little much to wake up to people in the pool with little ones....

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear ldpj56, We appreciate your review of our hotel. It can be a bit challenging to find, as we do not have the traditional pylon signs here in the Great Northern Town Center. Our desk staff is ready and available to assist anyone with directions to lead them right to our door. We hope to see you again!

"Great Place in Helena"

4
12/09/2016

The hotel is right in the heart of the downtown area and just across the street from Carroll College. Restaurants are within walking distance. The hotel is not large, but it has just what you need. The pool is truly a pool that can be used for lap swimming, not just for the kids to play Marco Polo. This is the best place to stay in Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear ibcybermon - thank you for recognizing our lap pool, it does seem to meet our guests needs. Everything is within walking distance of our 100 room conference hotel! We do hope to welcome you back.

"Great hotel"

5
09/09/2016

This is a great hotel. Clean and quiet. Good breakfast. Friendly clerks. Great restaurant next door. Location also good for business at the nearby state government. Would recommend and stay again. Beds very comfortable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear charliepc - Your comments are just what we want to see! We have received many great compliments on our Simmons beds - glad to have you in that club! See you next time you are in Helena.

"Class Reunion"

5
09/09/2016

This was a great venue to host this gathering. The facilities are wonderful, the catered food was great and the lounge/restaurant was delightful. I will go back anytime I am in Helena. The staff are well trained in hospitality.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Pat C - great news to hear! We enjoyed having the class reunion at the Great Northern Hotel. I hope you get back to see us soon!

"Clean and comfortable stay"

4
08/09/2016

This establishment is very clean and comfortable. The beds are spacious and very comfortable. The rooms are updated and quiet. Did not hear our neighbors next door in their room or walking up and down the hallway. Front desk staff was very friendly and helpful. The hotel has a convenient location. Very close to many restaurants and other nightlife whether by car, or on foot. Tasty and fresh breakfast as well. My only complaint is the wifi was meh.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much! We appreciate your great compliments. We just upgraded to fiber internet this week. I am not sure when you were here - but if you can contact me, I want to ensure there are not access point issues. My email is: [email protected] Thank you.

"Everything we hoped for...and more"

5
08/09/2016

Everything was above expectations in Helena, our room was clean, comfortable and quiet. Checkin and checkout was friendly and helpful from a professional staff. The breakfast buffet was varied, hot, and tasty. Would definitely stay again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Brent M - We certainly appreciate your time to leave a comment for our readers. We aim high to take care of each and every guest. We look forward to seeing you again.

"TMR"

4
06/09/2016

The hotel was well appointed and conveniently located for our visit to Helena for a family wedding. Having the bountiful breakfast included started out day out on the right foot. Despite a housekeeping snafu we'd stay there again. The staff was very helpful and approachable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear TMR - thank you for our kind words. We look forward to your return when you are in the Helena area!

"Great place for the price."

5
31/08/2016

Highly recommend this hotel. This was the best hotel we stayed at during our 15 day trip. It was very clean and the beds were great. The best nights sleep I had during the trip. The employees were very helpful and courteous.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear W812QBjoannes - what a wonderful compliment! We have so many guests who enjoy our beds. We hope you enjoyed your time in Montana and if you find yourself coming to Helena in the future, please consider us!

"Perfect place to stay when visiting Carroll College"

5
28/08/2016

It is a super easy walk from hotel to the college, very quiet, comfortable, delicious breakfast! Can even walk to wonderful movie theater from the hotel. Speedy ride to and from the airport. Highly recommend!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear 519sallyd - thank you for your great review. We do want to remind future guests that we do have a complimentary shuttle to and from the Helena Regional Airport. It is about a 10 to 15 minute drive. We do hope you will be visiting again!

"Updated and comfortable "

5
26/08/2016

I visit Helena several times a year on business, and this hotel is always my first choice. I like everything, from the friendly welcome to the large rooms and really comfortable beds. It is always quiet, in my experience. Some rooms have bowed out windows that make them pretty special. They do provide a complementary breakfast bar that is quite extensive, which is nice and convenient. However, on my latest trip I discovered the crêpe and espresso shop around the corner, and it won my heart.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Marimbawa - It certainly is not unusual for our retuning guest to venture out to new breakfast ideas. The Creperie has a long history in Helena. Glad you made a find! Thank you for your comments - we look forward to your return.

"Helpful and Welcoming"

5
26/08/2016

We've stayed a number of times over the last couple of years as Carroll College parents. Every visit we experience the same fantastic service, super helpful front desk staff, clean and comfy rooms with thermostats that work, and a good night's sleep. Breakfast each day had some great new choices, and I could depend on good hot coffee and fresh fruit if I just wanted to keep it simple. Close by restaurants and shops made it fun. Helena is a beautiful town, and this Best Western is a wonderful hotel!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Melissa B - thank you for the great comment! We certainly want to provide great, consistent hospitality to our guests. We certainly enjoy getting to know the Carroll parents over the years - and look forward to seeing you again!

"Great Best Western in a Great Location"

5
22/08/2016

This is a Best Western like no other. I stay at many Best Westerns throughout the midwest. This location is a conference center. Centrally located near great restaurants, sites and museums. The indoor Great Northern Carousel, the Exploration Works Indoor/Outdoor Museum and the seasonal Shakespeare in the Park is only a few hundred yards away. We were greeted with cookies, fresh coffee and water, but the highlight for me, was the washing station for bicyclists and motorcyclists. I've never experienced such a welcome on many of my journeys. There were some WIFI troubles, that the staff worked hard to resolve, but it did make working a bit difficult. But their willingness to help made up for the hassle. I will for sure be staying here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear AdventureHermit - we are so pleased to have you leave a review on us. We appreciate your comments. We understand the need for good working wifi, and hope that we demonstrated out concern for that. We will look for you returning to the Great Northern Hotel.

"Great hotel in Helena"

5
21/08/2016

We were on a 2 week Montana vacation and stayed 1 night here. The complimentary breakfast was good. Really nice hotel close to shopping and sightseeing. Helena is a nice clean city. Would stay again if in the area.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear markgac - Helena is a great city - hope you saw the sights, but maybe it gave you the desire to return! Montana is wonderful, thank you for including it in your vacation!

"Wonderful stay"

4
21/08/2016

The location of this hotel is terrific. There are several great restaurants nearby including a brew pub that serves great food and a fusion restaurant across the street. It has a town square feel to it. We had a poolside room and really enjoyed being able to do a few laps before bed!

Marti B, Front Office Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Susan G - thank you for taking the time to leave a review for others to read. We are pleased you enjoyed your stay.

"Enjoyable stay"

4
18/08/2016

From the moment we walked in I loved the atmosphere in this hotel. The entrance is welcoming, staff are friendly and there are cookies at the reception desk :) Room was very spacious and complimentary breakfast was great (one of the few hotels on our trip that would offer inclusive breakfast).

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Hholiday2013 - thank you for your kind words! We wish to welcome all our guests and make them feel at home! We do hope you have a reason to come again some day!

"Great Hotel"

5
15/08/2016

great location, friendly staff, and comfortable rooms. you can walk to a movie, a restaurant and other local fun activities. Helena, Montana is a very beautiful state. I hope to return soon. I highly recommend this hotel!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear peppermint1963 - we sure appreciate you comments on Trip Advisor and your recommendation to fellow travelers. Helena has much to offer all our visitors. Hope to see you again!

"Late night check-in"

5
15/08/2016

Riding from Medicine Hat, Alberta and left there at 4:30pm. I had reserved a cabin at Wolf Creek Anglers and told them I would be there about 9:30pm. Much to my dismay, I couldn't find the place so headed to Helena, Mt with about 30 miles more of riding. I found the BW Great Northern on my GPS and headed there, since BW is where I stay 95% of the time (40 nights so far year). Rolled in at 10:15pm and the front desk clerk was super helpful and friendly and checked me into a pool side room. At 7am I stepped out my door to the hot tub...it was great !

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Wonderful steveP7008CL - I am so pleased we could accommodate you! Never fun to be hunting for lodging that late in the day. We hope you will consider stopping by again if your travels bring you this way.

"Best Best Western ever!"

5
15/08/2016

This hotel is one of the few which meets all of the wishes us travelers want: clean & comfortable room, friendly & helpful staff, a great (complimentary) breakfast, and good cookies at the front desk. There are great places to visit within walking distance of the hotel including restaurants, government buildings, an open area and mile-long track to walk with benches and exercise equipment. The hotel is set up to provide services for business visitors including PCs and printers. There are good books to read in the lobby area. This hotel is an extremely good value considering that we were there during their busiest season and we got a reasonable price for such an excellent value.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Janice P - you described our neighborhood and hotel very well. It is always intriguing to see what makes an impression to our guests! Thank you for your kind words, so pleased to hear you enjoyed your stay!

"Best Western Premier"

5
14/08/2016

Very pleased with our stay at the Best Western Premier in Helena. Lobby very spacious and attractive. Front desk people were very helpful. Room was very comfortable and a good size. Breakfast is included and food quality was excellent and the room more than adequate. Hotel located in a newly developed area, Great Northern so there is dining and shopping close by. Silver Star Steakhouse adjoins the hotel and we enjoyed our dinner there one evening. There is a Brewhouse close by that also was quite good. Have no problem recommending this hotel.

Marti B, Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Philip, Thank you for your kind review! We do enjoy our location in the heart of downtown Helena. We have so much right out our front door. Glad to hear we exceeded your expectations! Please come see us again next you're in town.

"Great stay, definetly go for it if you are searching for a stay at Helena"

4
13/08/2016

If you are looking for a place to stay at Helena, this is it! The hotel is really good. It offers spacious rooms, soft towels and a nice breakfast with daily cut fresh food. We also received decent plates in stone and real cutlery, which we really enjoyed above all plastic we received in almost every other hotel we stayed in. The hotel is on walking distance from the cathedral and next door you have 2 great places to east (I would recommend fusion grill if you are a family and in case of a chic diner, go to silver steak company). Also next door there is the carousel, so before bedtime you can spoil the little ones with an extra ride. The hotel's swimming pool is an example how you can with a concrete floor make it cosy and great. Nice chairs to relax and large pool. We only encountered one minor point to improve. Houskeeping did not make up our beds as she didn't want to mess up our stuff… (which was mentioned on a note). We always put two chairs next to the bed, so that our children don't roll out. I understand that this might not be easy to make up the beds than like they normally do, but just arranging the sheets back would already have been great.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Klaartje B - thank you so much for your great description of the hotel and the area. I appreciate you comment about making the bed. Those can be tough decisions for staff to make. I am pleased they left a note for you. We have staff available 24 hours a day and are always glad to come back to meet the guest needs. We do hope you will come to Helena again!

"Excellent stay"

5
12/08/2016

We stayed for four nights, for a business conference. The room was excellent, the service was flawless, and the fitness room was more complete than most you will find in hotels. Cardio equipment as well as free weights and a strength training rack, similar to Universal machines. Coffee was always available in the lobby, plus a coffee pot in the room. And free cookies every night at the lobby desk. Kudos to the employee team who made our stay so enjoyable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Betty D - your words are heart warming! We are very proud of our team. Thank you and we will be happy to see you back at the Great Noeth Hotel!

"Great place to stay!"

5
12/08/2016

I love staying here when I go to Helena. It is in a great location near the center of town. The staff is always friendly and helpful. The rooms are very comfortable and quiet allowing for a great night's rest. The breakfast (which is included) is delicious. The fitness center has everything one needs to get a quick, good workout in. I highly recommend this hotel.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Vicki D, we thank you for your time to leave a review. It's our pleasure to extend a warm and welcoming stay to all!

"Super hotel"

5
12/08/2016

This was the best hotel during our trip throughout midwest USA. A very friendly staff, spacious room and bathroom and a delightful breakfast (the fresh fruit was delicious) are just a few pros of this hotel.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Ann G - so pleased you enjoyed your stay. Our fresh cut fruit comes from our close locally owned grocery! We serve their home made salsa as well as they bake our freshly served Great Northern cookies each afternoon. Come see us in Montana again!

"An Upscale Best Western"

4
10/08/2016

Nice hotel and staff. Easy check in. Parking is about a half block away and is used by all companies located in the Great Northern Plaza. We found the hotel difficult to find, The room was nice and clean. Breakfast was included in the "Dining Car" restaurant.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you leboland for your review. We are nestled in the heart of Helena, right across from Carroll College. We admit, we are not as visible due to sign restrictions. We do have parking available for our guests in the front and back of the hotel, with easy load and unload at the front door. Pleased you found the hotel nice and clean! We do hope to see you again.

"Great place to stay and have a conference"

5
09/08/2016

From check in to check out this was a great stay. The staff was so GREAT, Breakfast was excellent, and the facilities for the workshop were great. Great location for being central to the city. The staff was available even in the middle of the night, to give me extra pillows because of a medical condition.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much Sean E. Our staff is the best! We are true believers that customer service is 24 hours a day, and we want to go above and beyond! Pleased to hear everything was wonderful for your stay! Hope you come again.

"Very comfortable and close to everything."

5
08/08/2016

We just completed a weekend at this hotel for the wedding of a friend's son. The staff were welcoming and friendly throughout our stay. For some crazy reason, all of the events and even the restaurants we chose were no more than 15 minutes away. We walked to a local brewery and restaurant but there are some good choices right next to the property. Very clean. Nice rooms. My only complaint was minor, my back was a bit sore from a slightly soft mattress but it gets that way in most hotels.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear williambT2288SN - thank you for your great review. We often quote, nothing if very far in Helena! And there is much to do. We get so many compliments on our Simmons beds, but we certainly understand that each guest has a preference in their beds and their pillows! It was our pleasure to have you stay with us.

"Great place to stay in great location!"

5
07/08/2016

We were very impressed with the quality of the accommodations at the Best Western. Very comfortable bed with nice linens. Clean and spacious rooms. The gym is open 24/7 which is nice. Pool and hot tub area closes at 10pm which is understandable as there are rooms that open to the pool area. Pool and hot tub area was also clean and tidy looking. We skipped the breakfast buffet....but only because there was a creperie next door we really wanted to try out. Location was great, in the center of historic downtown. Jasmine, the person who checked us both in and out, was extremely friendly and a good face for Best Western and Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear gassinggirl - WOW - thank you so much! We could not ask for a better review. We too, think the Creperie is great to have next door. We do hope you have a reason to come again. Enjoy your summer!

"Oh what a room"

5
06/08/2016

Just book room 118 and enjoy. It is a large, well appointed, well designed room that you simply want to spend some time in. Staff is great. Coin operated laundry down the hall was much appreciated after our 10th day on the road. Fun things to do and places to eat within walking distance (and that includes old downtown). We really liked this hotel and we are sorta picky.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear RMR-Pops - Thank you for the warm comment - as you self describe yourself as sorta picky - we are pleased to know that we met the tests. Glad you enjoyed the suite and the hotel. Helena has so much to offer, I do hope you will come back and see us again!

"Fantastic! We were towards the end of our vacation to Glacier National Park and decided to stay in Helena."

5
05/08/2016

After checking into our room the kids asked if we were in the right place? Everything was so beautiful. The room was large, spacious and the beds were very comfortable. The staff were helpful with recommendations for eating establishments. We ended up eating at the Brewery Pub that was very good and close by - after driving all day we were not ready to get back into the car. The next day about an hour down the road we realized that we had forgotten something in the room. The front desk were especially helpful, sending someone to our room and then mailing us our forgotten item. They went above and beyond. Thank you so much!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Cathy S - we are so pleased to hear you enjoyed your time in Montana and at the Great Northern Hotel. We are entrusted with many items left behind by guests - and we are happy to get them to the proper owners. If you find yourself heading to Helena on a future trip, we do hope to see you again!

"One night stay"

5
04/08/2016

We stayed here one night on our way to Bozeman. The location is awesome...shops, restaurants and movie theater all on a charming street. We utilized the adjacent park by the college for our morning walk. Room was very clean, comfortable & quiet. The bed was outstanding. Would definitely stay here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much - what a great review. There is something for everyone right outside our doors!

"Amazing Hotel"

5
01/08/2016

This hotel is in the heart of Helena within walking distance of a brew pub and several really good restaurants. Staff is always helpful, the rooms are updated and spotless, I have never had a bad stay. This is my go to hotel when I am in Helena, I can't recommend it enough.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Suzanne P - Just the type of review that warms our heart. We work hard to exceed our guest expectations. Every guest, every time! We hope to see you again! Thank you, thank you!

"Quality Assurance"

5
29/07/2016

This was an exceptional hotel with great service. No complaints from myself or family. We congregated in the lobby sometimes multiple family members and enjoyed the comfort visiting! The put up with us, our many kids and some dogs. The hotel is very nice and clean. I enjoyed their hot tub it was the perfect temperature. Breakfast was very good and they were all friendly in the kitchen!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Edward R, Thank you for the great review! We are very use to seeing guests gather in our lobby. Whether for business or leisure, we have provided areas to meet your needs to visit and socialize. I am please to hear your family enjoyed their visit. We do hope to see you again!

"We thoroughly enjoyed our stay at the Best Western Premier Helena Great Northern Hotel"

5
27/07/2016

The Best Western Premier Helena Great Northern Hotel is centrally located in a small town with a walking mall. There is a movie theatre in walking distance and many beautiful hiking trails. During the summer season the Montana Shakespeare Company performs in an outdoor theatre. Our room at the Best Western Premier overlooked the outdoor mall and the town's center carousel. We could open our window to hear the flowing waterfall. The customer service has been amazing from check in to check out. The rooms are clean and tidy. The amenities include an indoor lap pool, jacuzzi, and gym. Breakfast is served every morning, coffee and fruit infused water are offered daily, and a homemade Great Northern Railroad sugar cookie is provided in the afternoon. We thoroughly enjoyed our stay.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Alicia C - thank you for your review! And for mentioning the Montana Shakespeare Company. It has been a lovely addition to the Town Center for a few summers. Our evenings are great and we find many guests enjoying the theatre. We hope to see you again if your travels being you to Helena!

"One night stay"

5
24/07/2016

I was traveling with my family on our way to Big Sky, Montana and Yellowstone. This was the nicest hotel we stayed in on our 3000 mile road trip. I booked a 2 queen room for 4 persons. Our room was spacious enough for the 4 of us to move around even with our suitcases open. The breakfast area was crowded but the breakfast was very good and served on real dinnerware with utensils rather than paper and plasticware. We were given a late check-out since our Gates of the Mountain boat tour was delayed due to inclement weather.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear rmartMiami_Florida! Thank you for the great compliment! We do have certain rooms we like to offer those traveling with 4 people - you just need the elbow room! I do hope you were able to enjoy the gates of the mountain tour - it is one of our favorites! We hope you felt the Montana Hospitality during your time in our great state!

"Enjoyed the Poolside Room"

5
24/07/2016

We stayed for one night while visiting Carroll College, right across the street. We were offered a poolside room, which is a ground floor room that opens directly to the pool and hot tub area. We were worried about noise but the front desk helpfully noted that the hotel was mostly occupied by business conference travellers, so there were few guests likely to be using the pool and that turned out to be the case. The breakfast was very nice - the seating area clean and modern and the food choices and staff were quite good. Shout out to Marti (adding my Rewards number to the reservation while I was on the phone in car) and Samantha (helpful directions and professional demeanor).

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Shana C - I am glad you enjoyed your stay. Most of our summer nights are busy with business and leisure mix. The pool side rooms are great and so quickly. We always want to make sure our Rewards members receive their points. We look forward to see you again on another visit to Helena!

"Shiny clean, great location"

4
23/07/2016

This is an exceptional Best western apart from a couple of quibbles. First, it is centrally located in the middle of a spanking new shopping mall but we found it difficult to locate (maybe that was just us...). If you come later in the afternoon you might find a parking space in the lot difficult to come by. Second, reception were OK but not the most helpful. When asked if there was bell assistance they pointed to a cart and grudgingly acknowledged they might be able to find someone. The pluses, however, outweigh the negatives. Our room was beautiful - large with acres of space for luggage and equipped with a microwave, fridge etc., though the bathroom was on the small side. Everything sparkled! The best thing about it is its location, within walking distance of the restaurants, shops and attractions of Helena. The mall itself is a real pleasure to walk in with colourful water features and historical notices about the Lewis/Clark expedition. We ate both nights at the Silver Star Steakhouse and used its bar, where the wait staff in both were first class and the menu extensive. Breakfast (included in the price) was better than average with plenty of choice.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear notacouchpotato - thank you for your time to review. I am sorry our reception was not of the caliber that we typically receive compliments for. We know it is guest perception and we were not at our best if we did not offer to arrange assistance for you with your luggage. We want our rooms to sparkle and we appreciate that you noticed! We hope to see you again!

"Great place to stay in Helena"

5
22/07/2016

Great classic hotel; up to date, but still with lots of history. Staff friendly, knowledgeable and helpful. Our room was large, with a very comfortable bed, sitting area, separate counter with fridge, microwave and a third sink. The hotel is within walking distance of several restaurants, and only a short drive to others. Very nice complementary breakfast. Would recommend and stay again.8

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear tulsaroadfan - The Helena history is wonderful. I hope you were able to soak it in! We want to assist each guest with the best that Helena has to offer. Thank you for your time to review our property. Enjoy your summer!

"Great staff and excellent location"

5
22/07/2016

I stayed two nights at this Best Western. I didn't know what to expect as I'd never stayed at a Premier before. The staff was very warm, welcoming, and professional - everyone I encountered gave a cordial greeting, even in the hallways! Room was large and the beds very comfortable. Great dining available, ate at the Silver Star Steakhouse the first night, and the Brewhouse Grille the second night. Breakfast was a pleasant surprise compared to some Best Western's I've stayed at. Very charming downtown location.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear travelinMT2016 - We appreciate your compliments! We hope you enjoyed your time in Montana. Our staff is trained in customer service - every guest, every time. We believe our downtown location offers many amenities for the traveling public. Come see us again!

"Wow"

5
21/07/2016

Fantastic hotel. This Best Western exceeded my expectations. The room was fantastic. We had a view of the cathedral downtown from our room. The breakfast was better than I expected, with fresh biscuits, sausage, and egg patties to make breakfast sandwiches. The hotel was in close proximity to quite a few interesting restaurants, including the brewery we went to. Overall, this hotel exceeded my already high expectations for a Best Western. It really lived up to its Premier name.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Connor_Hendrick, Thank you so much for you review! Our goal is to exceed our guest expectation. Thank you for your kind words. We do hope you will return to the Great Northern Hotel.

"Disappointed"

3
13/07/2016

Upon early arrival-I explained that we had two children that had never been to Montana before and would like a view. Young man at counter gave us a room on 3rd floor but view was blocked by building next door so our view was of ROOF below. There were many room available but he could have cared less. Next day I heard people offering rooms leading to pool area-there was not anyone in those rooms the 1st night we were there. Room was clean nothing special. I choose this hotel because of location-next time I will choose another hotel. Breakfast was okay-attendants seemed to be very slow. Almost every morning we had to take our breakfast to our room or sit in lobby as there was not enough places to sit. When I checked out told clerk how disappointed I was and she said clerk was new-wonder what it takes to train people in a service industry?

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear LuLu56003, Thank you for your review from your stay. Without a bit more information, I am unable to confirm what room you were in. I am sorry that you felt the desk staff lacked care in his customer service. We do take pride in our staff and our property. If you were here the past weekend, we did offer overflow in the adjacent banquet room to accommodate guests. We do know that at certain times we can reach capacity of the breakfast room and we try to be prepared. We do spend a great deal of time training our staff and are pleased that we have many long time employee. As in all businesses today, we do see turnover. Your comments are valuable and we will learn from them. I do hope you enjoyed your time in Helena and would give us an opportunity to serve you again.

"Excellent choice"

5
13/07/2016

This is a very convenient, comfortable and customer service dedicated hotel located in a very cute section! Nearby restaurants, movie theater, sites and attractions! There was a bit of confusion regarding the reservation (had 2 but cancelled one although the person cancelled both) yet they took care of the mistake without question! Terrific for my pet too with treats! Grandsons lived the pool, breakfast and fitness center! Definitely will stay here again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Saudiologist - thank you for your feedback. We have just added a pet friendly area to the north of our hotel. We know in a downtown setting is it not easy when you have a pet, and we feel this will be convenient. There is also a dog park through the tunnel at Centennial Park. We are strong on our customer service and I am pleased you were happy with your stay.

"Disgusting!!!!!"

1
10/07/2016

We decided we needed a night away from the kids so we rented the suite at this hotel. Our check in process went great and the front desk clerk was very friendly. We had dinner plans so we went to our room and dropped our luggage off and did not return till a little after 9 pm. I started to get ready for bed and opened the closet and noticed a dirty pair of undies in there, YUCK. Then upon showering there was hair and soap still left on the soap holder, another disgusting find. My husband then informed me our TV did not work and then pulled back the sheets of the bed and there was BLOOD on the sheets?!!! I had enough of this especially since this hotel has great ratings and we were defiantly not finding where these amazing reviews were holding true. I called to the front desk and explained what we had dealt with at 9:22 pm. He informed me he would have maintenance come and change the sheets and that we would receive a credit on our room and he would call us back with the amount. 10 pm still no one showed up at our room to remedy our issue, finally the front desk called and informed us that since we booked our hotel from Hotels.com there would be no credit at ALL.... I was shocked I told him that this was absolutely absurd? He asked me if I would like him to check at other hotels for availability?? It was after 10 pm? I am shocked that this is how they handled this situation, it was shameful. By the time maintenance came and changed our bedding we finally got in bed at 10:45 pm. I will never do business at a Best Western again, they really dropped the ball..

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Jamie B. It is always sad to see a poor review when we have had so many great reviews - especially about our cleanliness. I don't see that you mentioned that we did comp the room after working with your 3rd party booking agency who had collected your funds directly from you. That room was clearly not ready for a guest and we were unable to move you to another room. I apologize that the situation was not handled more quickly and professionally. We do not believe this situation represents a standard here at the Great Northern Hotel or at Best Westerns. I do hope you will consider staying with us again and seeing that the reviews of this hotel are accurate. Please do not hesitate to contact me directly. Marti Bara, General Manager. We do appreciate your time.

"Family Memorial"

4
08/07/2016

The hotel was nice as we had three rooms for our family. The cookies and breakfast were great. The first breakfast, the attendants weren't keeping the food trays filled and the waffle iron made a terrible waffle especially with a watery plain batter - the blueberry was better, but waffles came out a ugly mess even though sprayed with oil. The second day was better for refills on food - didn't try waffle, but a little girl's was still terrible. Our room wasn't picked up even though we didn't have a do not disturb sign out. Enjoyed the free newspaper and fridge. Overall a nice place, but for the $s should have some empting of wastebaskets and a waffle iron that works.

Marti B, Front Office Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Beck10023, Thank you for your review. I apologize the waffle mix was not what it should have been. We do have attendants on in the Breakfast Bar at all times and we would have been happy to change the batch. We appreciate you bringing it to our attention. We try to be consistent at all times, but a busy weekend can get away from us. We do hope you will come stay with us again.

"Great hotel with lots of options nearby"

5
06/07/2016

We love this place and stay here every time we go to Helena. It is centrally located near lots of restaurants, shopping, a movie theater, Carroll College, Last Chance Gulch, etc. Room was clean, updated, quiet and everything worked. Staff is very friendly. Pool area is really nice. The pool is quite long, so you can actually swim for exercise in it, which is a bit unusual for a hotel. Also has a hot tub. Breakfast buffet is included in your room rate and is fantastic. Has lots of different stuff (hot and cold) to choose from. Staff keep everything stocked and warm. For only $10 more, you can bump to a deluxe king room that has a lot of space.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear MontanaMike65, thank you for such a great review! We do take great pride in our hotel and our staff. We know that we can have weak moments, but we are pleased they are far and few between! Our pool is really unique in that it is more of a lap pool - guests like yourselves, certainly enjoy that! Hope to see you again!

"Dirty Room"

2
05/07/2016

Our room had not been properly cleaned when we checked in. There was food in the fridge from the previous guest, soap and a razor in the shower from the previous guest and the bathroom floor, carpeted floor and shower had not been cleaned. We requested that someone come to clean them and the only thing that was done was the carpet was vacuumed. It was unacceptable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear KK0333, Thank you for taking time to respond. We did provide a discount to your room before check out with our sincere apologies. The room was not ready for a check in, and we should have offered to move you to a room that was. The MOD and staff worked quickly to bring the room up to standards. This is not a common issue at our hotel as you can see from the reviews - it is not acceptable, and we took measures to correct the problem. We do hope you will stay with us again on a future visit to Helena so that you can see we do provide superior service to our guests!

"Helena MT"

5
02/07/2016

The Best Western Great Northern Railway hotel in Helena MT is located in the the heart of downtown Helena Montana. It was one of the cleanest hotels we've ever stayed in. We will definitely stay there again the next time we visit one of our favourite cities in Montana.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Greg S - thank you for the wonderful comment of being clean. We take great pride in our staff and hotel. It is always our goal to exceed our guest expectations. Thank you for you review and we hope you have an opportunity to return soon!

"We had a great experience at Best Western Premier Helena Great Northern Hotel."

5
27/06/2016

The room was very comfortable and had all the amenities for an enjoyable stay. The Staff and Management were very Friendly and helpful. Thank you for providing Excellent Service. This is a great location with many places to visit.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Adragnak - thank you for sharing your experience and for bestowing the Excellent Service on us. We are a very proud team and we want to make it right for each guest, every time. Enjoy your summer and come see us again!

"The hotel is top rate."

1
27/06/2016

The hotel is well organized, beautiful décor and with easy access to the downtown area. The personnel are not only friendly but very professional. The food is excellent with a great bar. Overall we enjoyed our stay.

"Great hotel in a great location"

5
27/06/2016

Hotel is beautiful and the rooms are very nice.. Very friendly staff and the location is great.. It's right in a walking/shopping areawith the Brew house practically next door and a steak house on the otherside.. Everything else Helena has to offer is minutes away. .

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear William G B - Helena is right out our door steps and provides a great adventure for our guests! This is a wonderful time of year to enjoy our attractions, history and cozy places to relax and unwind! Thank you for recognizing our staff - we always want to provide the very best Montana hospitality!

"Family Friendly, Hospitable Staff, Great Location"

5
22/06/2016

We enjoyed our stay, and felt very welcome at the Best Wester Premier Helena Great Northern. Our stay was a family gathering for a wedding, and it was wonderful to explore the surrounding area and park with family staying at the hotel. The set up was very convenient - we had laundry facilities, pool for the kids, and a generous lobby to hang out with family members. We would definitely recommend this hotel to all travelers, and will stay here again on our next trip to Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Ailisonerin - thank you for your compliments! We are all about making the guest feel at home in our hotel. We welcome the opportunities to provide the best of Helena's hospitality. I am pleased to hear you had a wonderful stay with us. See you next time!

"Chaplain - Dept. of MT. V.F.W."

5
20/06/2016

This is an exception hotel, and definitely rates the Best Western name. Thank you so much for the hotel management, staff and all personnel. Keep up the good work. We have a best western in Great Falls as well, but it does not rate up there with the Great Northern. Thanks again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Annie P - we so appreciate your wonderful comments regarding our property and staff! We enjoyed having your conference here and visiting with your members. We look forward to your return to Helena!

"convenient conference hotel"

5
19/06/2016

once found it was a great area to discover new places to visit during breaks in meetings. nearby brewery and carousel were great places to gather after meetings finished for the day. ice cream was good too!.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear arthurw597 - there is nothing like a little ice cream break in the afternoon and a turn on the carousel! We are delighted you enjoyed the area in the Great Northern Town Center!

"Great Place to Stay"

5
18/06/2016

This was a very good location for a convention. Close to lots of things to do down town and a carousel right next door. This was a great convention and I would definitely stay here because of its proximity to all sorts of places in Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear DMTNHTravelers - we are close to so many areas of Helena - nothing is very far away! We will welcome you back again!

"Great place"

5
13/06/2016

Great place to stay, convenient, attractive location, friendly, professional staff, nicely appointed rooms, fun lounge and great restaurant with other options near by. Highly recommend checking this hotel when considering a trip to Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Patricia D - thank you for taking the time to write a review on Trip Advisor. We continue to receive many compliments regarding our professional and caring staff. We believe in our service promise - taking care of every guest, every time. We hope to see you again!

"First Time Visitor"

5
08/06/2016

Staff, very professional. I called early to set up a lower level floor to assist with my mother. The staff took care of that and gave us adjoining rooms. Breakfast is great, free parking and it was a wonderful stay.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear jrkrows - How wonderful to hear such positive reviews. We sincerely enjoy being in the hospitality business and having the ability to go above and beyond. We hope to see you in Helena again some day!

"Excellent place to stay"

5
08/06/2016

I was on the first floor and my room was extremely quiet. The Silver Star Steakhouse is attached to the hotel and has a great menu, great wine and great service. The accommodations and overall service was absolutely wonderful. I would recommend this hotel to anyone!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Lynn E - we know each guest is looking for their own experience and I am pleased we met those that made your stay wonderful! Thank you for your time to leave a review!

"We booked 48 rooms for my wedding guests!"

5
07/06/2016

We hosted a destination wedding at our ranch outside of Helena and needed rooms for 110 guests from New York and California (a VERY picky group). My guests were treated like royalty and raved about everything from the incredibly delightful staff, the lovely rooms, the convenient location and the delicious breakfasts...We hosted a welcome dinner the first evening in one of their ballrooms and it was flawless from start to finish (THANKS SUMMER!) Our thanks to all at this hotel for helping to make our wedding weekend as memorable and as successful as it was! Starr and Matt

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Starr and Matt - Thank you for being one of the most organized brides we have had walk in the hotel! Your attention to detail gave us the tools we needed to provide the very best service. Having started the journey with your plans a year out - our team enjoyed working with you and we really enjoyed your out of state families! We also appreciate your showing off our great city of Helena to them! Hope they will all come back!

"Fun for everyone"

5
06/06/2016

We visited the hotel because we were in Helena for a funeral. My 2 and 5 year old loved the pool and carousel and ice cream parlor nearby and the grounds were so condusive to kids! Open spaces to play and get some energy out. There are also plenty of restaraunts nearby and access to the beautiful St. Helena' Cathedral was a few short blocks away. The staff here was curteous and friendly and breakfast was superb. The breakfast staff was especially helpful in suggesting places in town to shop. Best Best Western I've ever visited!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear mammameenah - I am glad we could offer you some smiles during a sad time. Helena has so much to do and see - for all ages! Our staff is top notch! Thank you!

"Nicest hotel in Helena"

5
06/06/2016

Lovely, very clean rooms, nice staff, great location and parking. Have stayed at several other Helena hotels and this experience was by far the best. Bed was very comfortable, everything is new and very well maintained.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear BO-1500 - we do enjoy the opportunity to have ownership that believe in reinvesting in our 13 year property. We are currently remodeling the breakfast area and plan to do the sleeping rooms this winter. Guest love our beds and we plan to keep that same comfort with new ones! Thank you for your great review!

"Best hotel in Great Sky country"

5
06/06/2016

This hotel is the best for location to restaurants, shops, walking paths, entertainment and Carroll College. The hotel has a beautiful, comfortable lobby, clean rooms with great beds, big bathroom, nice pool and hot tub, work out room and a delicious breakfast with a wide assortment of food. All the staff without exception were extremely helpful and friendly and went out of their way to ensure we had the best stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Margie C - We certainly believe in providing Montana Hospitality at its best! Thank you for your kind words. We hope you enjoyed your stay in Helena!

"Very nice, clean and hospitable staff"

4
04/06/2016

We stayed here three times on our adventure across Montana. The staff was very nice, breakfast was great and the room was clean; and common areas were very well kept. I was surprised to hear that the hotel was about 10 years old - it looked like it was new-so management keeps on tops of things. The staff - from the front desk to the breakfast staff were very pleasant and accommodating. Great location - close to pizza/brew pub and steak house.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Thelma M, we are most proud of our staff and property! The ownership believe in reinvesting to that our age does not show! Thank you for your compliments, enjoy your summer!

"Very Nice Hotel in Great Location"

5
03/06/2016

My husband and I just spent four nights at the Great Northern and couldn't have been happier. The hotel was beautiful and the staff was very friendly and accommodating. The lobby was very pretty and the lemon water was a refreshing treat after a long day of activities. The hotel is in a great location, within walking distance to quaint shops and great restaurants. I also loved the bath amenities! They smelled wonderful. We were there as part of a group for a wedding and had a nice welcome dinner in one of the ballrooms. We typically stay with friends when we come to Montana, but I would absolutely stay here again, and would highly recommend to anyone looking for a clean, friendly, comfortable, convenient and hospitable place to stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you for the great review! We so enjoyed your group over the holiday weekend! We look forward to seeing you again!

"Excellent"

5
03/06/2016

Here on a wedding weekend. Hotel, staff, bar, restaurant all fantastic. Located in the middle of town near restaurants and shops. Really enjoyed our stay. Highly recommend staying at this hotel, you will not be disappointed. Many attraction to access from this location, take a boat ride on the Missouri river, was fantastic.

"beautiful hotel in Helena!"

5
31/05/2016

The very best place to stay. Very restful and clean! The staff are friendly and helpful. The cookies are a wonderful treat. The beds are comfortable. It is very quiet. The breakfast is the best hotel breakfast around!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Christina N - thank you for your warm review about the Great Northern Hotel! Our locally baked cookies are a treat - and hard to beat! We hope to see you again!

"Another excellent stay"

5
31/05/2016

Stay at this hotel for an annual fishing trip. It is absolutely the best hotel to stay in Helena. Well located, easy walking to restaurants. Breakfasts are well above average with a couple of egg dishes, waffles, fruit and a number of other items.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Michael M. Thank you for being a loyal return (and satisfied!) guest! I hope your spring fishing exceeded your expectations. Our staff at the Great Northern Hotel enjoys the opportunity to be of service to our guests. We are in the process of updating the breakfast room, so you will see that next time you come. See you next year!

"Downtown hotel"

4
30/05/2016

Good downtown hotel, close to many shops and restaurants. Hotel was clean and the lobby was very pretty. The hotel restaurant was undergoing refurbishing but the breakfast buffet was available in another room.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear deastrid2015 - thank you for posting a review. Our breakfast bar will be back in its original spot fresh and new on June 20th!

"Great hotel and friendly staff"

5
19/05/2016

Have stayed here on many occasions since it was built, the only place we consider in Helena. Good location a few blocks off Interstate 15 and on the East/West Highway 12. An in-house restaurant for fine dining and a Brew-Pub across the parking lot for a more casual dinner. Walking distance to Last Chance Gulch. Rooms clean, quiet. Children's Carousel, Ice cream parlour and small science center on the site. Free breakfast bar offers a good selection of hot and cold items.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear mjhullah - what a wonderful and accurate description of the Great Northern Hotel and the Town Center. We feel this area provides great entrainment for everyone. With a wonderful movie theater, this is something for all. We will see you again!

"Good time at the Great Northern"

5
18/05/2016

The room rates were reasonable, continetal breakfast was good. The service was outstanding. The shuttle picked us up and took us from and to the airport. If your doing anything at Carroll college this hotel is great.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear mcbride196 - thank you for your great review. We have many Carroll families over the years and appreciate the relationship we have with them. Great Northern Hotel is the perfect location for all travelers to Helena!

"GFWC Convention 2016"

5
17/05/2016

Great place for a meeting or gathering of any kind. The staff is very accommodating and willing to help in any way. The catering crew were always there for you. Great rooms and other amenities. This is the 4 the meeting in past 3 years.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Vurnie B! We believe Trip Advisor is not just about hotels - Great Northern Hotel is not just in the business of sleeping rooms. We have great conference space available and have many satisfied customers like yourself! Thank you for your time in sharing your review.

"Great Hotel"

5
17/05/2016

clean rooms, comfortable furniture, great food in restaurant, enjoyable to sleep in, atmosphere was relaxed, great breakfast buffet, staff works with you for any problems, quick service. Overall we had a very pleasant stay and if you are a Carroll College parent you will get a discount on your room

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Cheryl Y - it was a fabulous weekend of Carroll Parents seeing their family members in caps and gowns! Thank you for your patronage of the Great Northern Hotel.

"Super Staff and Comfy bed make Best Western Helena the best motel in Helena"

5
16/05/2016

I booked this hotel a year ahead of time to get rooms for the Carroll College graduation. I got the Carroll room rate which was surprisingly affordable. And the hotel was located in walking distance to uptown (just outside the door) and downtown (1 mile away), where there's an awesome wine bar ("The Hawthorne"). I had heard great things about the hotel. And it lived up to its reputation. The staff went out of their way to make our stay superb. I needed wine glasses, and they got them for me. Extra towels for some exercising I was doing -- no problem. Plates and silverware for my leftovers from dinner? The receptionist unlocked the breakfast room so I could take what I wanted. The room was large, bright and cheerful. Very comfortable, As were the beds. My son said it was the most comfortable bed he had ever slept in. There was a good sized fridge and microwave in the room, which helped with the leftovers. Only trouble I had was finding the parking lot. It was a little tricky to find, and it would have helped to have had a printed map. But that was a minor inconvenience. I really felt welcomed. Shout out to Jasmine and Nick, the two receptionists that helped check me in and answered my questions. I would most definitely recommend this hotel to friends and family traveling to Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Such warm remarks Martin B, thank you. We do offer a Carroll College rate, when available, we certainly appreciate that relationship with the parents. Your description of the location and of the comforts of the hotel are wonderful. Beds certainly are a personal preference to each guest - great to hear your family slept well. We take great pride in our staff and hope that all staff radiates that warmth. We do hope to see you again!

"Great Helena stay"

5
16/05/2016

This is the perfect spot for Carroll college parents to stay; the discount available and the location make it my first choice when I come to Helena. The hotel is clean, rooms are well appointed, and breakfast was great.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Angie H. We are proud of our association to Carroll College and the friendships we have made through the years that students attend college. Its always bittersweet to bit farewell to families at graduation.

"Comfortable"

4
15/05/2016

Hotel and rooms are very comfortable and spacious. Staff is attentive and personable. Hotel has easy access to Helena events and sites. The restaurant and food available at the hotel is very good, with excellent steaks. Has gym and pool on site.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Cindy D - thank you for the nice review. We are pleased you enjoyed your stay. Hope to see you again!

"The Best"

5
10/05/2016

Once again this hotel was just outstanding!! We love the king suite because we have more room to put all our stuff we bring along with us and also the room has a microwave and frigid!! The rooms are so clean and well equipped with a lot of extras!!! Recommend this hotel to everyone!!!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Kelly T! We are pleased that we exceeded your expectations! It is our pleasure to have our guests return. We will see you again on a future visit!

"Extra special"

5
08/05/2016

I felt like a rock star. The staff at this hotel treated me as if I were a visiting celebrity instead of an ordinary customer. I wish I could have stayed after my conference for pleasure. The restaurant had excellent food ( a little pricey but great) the service was 5+star. Every thing was clean and neat. In house restaurant, little shop with food items and toiletries, nice conference facility, close to stores and other eateries, beautiful view. walking distance to Carroll College. I would go there again

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Sylvia! Every guest should feel like royalty! Rock stars included! We have a great time here at the Great Northern Hotel and truly enjoy our guests. We do hope to see you again.

"Best in Helena "

5
06/05/2016

Only place I will stay in Helena MT! Personal are always extremely helpful, offering suggestions and responding to requests. Rooms are extremely comfortable with great bedding and amenities. The location can't be beat with walking access to fine dining and excellent beers as well as the carousel and ice cream parlor.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you ron K. We certainly appreciate your loyalty to the Great Northern Hotel. See you soon!

"Clean, Friendly, Bonus sink"

4
06/05/2016

We traveled to Helena as a family for my husband's business trip. He had a conference at the hotel and we figured why not make the most of the trip. The hotel room was spacious for the three of us, and our son and I had plenty of space to play in the room while my husband was out working. The pool was clean and refreshing. There is a small but clean hot tub as well. I did not use the available workout room. Our big "yay" was the extra sink in our room. There is an extra sink OUTSIDE of the bathroom which allows someone to wash their hands, rinse off some fruit, or brush their teeth while the bathroom is occupied. I cannot comment on the value of the hotel as I did not pay the bill. Additionally our son and I did not try the room service or associated restaurant. There is a children's museum just a hop skip and a jump away - literally you go out the door, turn right and walk past a few shops. We didn't end up going inside, but outside there are some musical instruments you can play with. There are several places to eat within walking distance of the hotel making the location a great one for business trips and conferences where you may be needing to entertain a client. The photo is of the flags outside the hotel as well as the rocks which you ARE ALLOWED to climb on. This made our son extremely happy. Enjoy your stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Wow! What a great description of the hotel! The Great Northern is very family friendly and you touched on a few areas we tend to forget about! Thank you for sharing your experience. We do hope to see you again.

"Visiting family"

5
02/05/2016

We enjoyed our stay at the Great Northern Inn. The entire place was very clean, well appointed and modern. The staff from top to bottom was professional and friendly. We attended two different functions in the ballroom and both were very well presented. Definitely the best hotel in Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Chrisyoung - thank you for your wonderful review. We appreciate your business as you visited family here in Helena. We look forward to seeing you again on a visit to Helena!

"Good place to stay and clean i would recomend this property to others"

4
02/05/2016

This hotel was a very nice place to stay but I had a problem when I requested a joining room when making my reservation and did not get that, I was offered 25% off and the manager said that is all he can do sorry; when attending a business conference I would expect more and didn't get it; I stayed three night and only received the discount for one night and I my opinion that is very poor!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear 77dannyh - I am sorry you did not feel that was adequate of a discount. We do not guarantee room locations, but do our very best to made notes and fulfill guests requests. We did drop the ball in noting the request in the reservation but were unable to provide the room you were requesting. We certainly appreciate that you felt the hotel was a nice place to stay and appreciate you leaving a review for fellow travelers.

"One problem"

4
29/04/2016

Only one complaint about this hotel--the complimentary breakfast. Lack of visual appeal, convenience, and flavors. We expected more from a hotel of this quality. Managers should check out Holiday Inn Parkside in Missoula, MT, for comparison.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Shirley R - thank you for your review. I am sorry to hear of your disappointment in our complimentary breakfast. We generally get many compliments regarding our selections and our staff. There will be a remodel in the Dining Car in May so I hope you will consider staying with us again. Thank you for your suggestion of our peers in Missoula.

"Only here because of work"

3
28/04/2016

Getting State rate was a little bit of a fiasco which is ridiculous when EVERY hotel in Helena, MT gives State rate. The only reason this hotel was chosen was because the meetings were held here. Kind of a hassle to get a parking pass to put in the window of your car so not to get a $25 fine for staying at this property

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you for your review. You are correct that most of the properties in town do offer a government rate. We do offer this rate, but it is dependent upon availability, and is not always available. I'm sorry if you had some inconvenience getting your room booked at that rate.

"very pleasing"

5
28/04/2016

warm clean enjoyable, centrally located , very nice restaurant and service with a smile rooms are clean comfortable and silent if you work out in room meals at restaurant very good and well priced drinks are not so bad either

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Michael R - Thank you for your review! I'm pleased to hear you enjoyed your stay with us. The Silver Star Steak Company provides excellent food and a great atmosphere. Being located in Downtown Helena does put us in the heart of it all. Hope to see you again next time!

"Beautiful hotel, great location, unique area."

5
26/04/2016

I chose this hotel just because of it's train theme. My son is a train fanatic and we were in town for a train fair just up the street at the Civic Center, which was very convenient. Beautiful hotel inside and out and great location to downtown Helena which is also very beautiful, The pool area was super nice and very clean. Rooms were great and clean. I was very impressed with the complimentary breakfast! Although we didn't have time to go, the carousel is literally a stones throw away for kids to go to and have ice cream and ride. My only complaints if any were the parking which was a tiny walk across the street which I really wouldn't of complained at all if it wasn't downpouring all weekend. But I noticed that the hotel provides umbrellas that we didn't see until after we hauled our luggage in. The other complaint is that the walls are a little thin in the room we were in and could hear the person snoring all night. I keep earplugs in my bag just in case so I had them. I will definitely stay here next time even though the cost was a little spendy for my budget but memories are priceless and my son loved it. PS I wasn't given a wifi password at check in and I kept forgetting to ask for it.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Teresa J, Thank you for the review. So pleased you enjoyed your stay. We look forward to your return!

"I would stay here again. Nice, but not perfect"

4
26/04/2016

I would book again. Comfy beds, lots of pillows. Maintenance came and worked on the issues with my room immediately. Desk staff and others were professional and kind. Issues were a warm fridge and some stuffy weird carpet smells, which is par for the course with a "pet room." They sprayed Febreeze and fixed the fridge. I opened the window for a bit. No prob. Tub has a drip and there was a dead fly in it, but stuff like that doesn't freak me out. Flies exist. So do leaky faucets. I will tell the front desk staff about it when I leave.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Fighterchick - we take great pride in our staff and our property. Certainly always room for improvement. Pleased to hear you enjoyed the comfy beds. Hope to see you on a future trip!

"2 Nights"

5
24/04/2016

We went to Helena for the first time to visit colleges. This hotel is across the way from one college, who recommended this hotel to us. And I'm very pleased w our decision to stay here! The food was good, the employees were very helpful, and everything was very clean! We didnt use the laundry rm, exercise or pool facilites, but I'm sure they are well kept! If and when we return, this hotel will definitely be the first on our list to stay at!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Sonya; Thank you so much for your review. We do enjoy the proximity to the College - it works so well for the families of the students. I am pleased to hear you enjoyed your stay with us. We take great pride in our facility and our staff. Please don't hesitate to come see us again anytime you're in Helena!

"Loved the location"

5
18/04/2016

This is a very nice hotel in a great part of Helena. Excellent service and very friendly staff. We didn't have enough time to walk around and explore nearby restaurants and shops but they looked nice.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Cathy J - thank you for the great review on Trip Advisor. We certainly appreciate our location to the city and the walkable area. We hope to see you back again one day!

"Great Stay"

5
17/04/2016

Spent the weekend and totally enjoyed the hotel. This is an annual treat for us as the Civil Air Patrol has its annual state convention here. We stay in a very nice room with all the amenities of a great hotel. They food served is as good as the hotel, the personnel are accommodating to needs of guests. It is situated by Last Chance Gulch which is very nice to stroll through and shop. My only issue is the challenges faced in the limited parking areas around the hotel. Despite the parking, we will come here again...and again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Michael E - thank you for your great compliments! We enjoyed having your group stay with us here at the Great Northern Hotel. We look forward to your return!

"Great Place to Stay"

5
13/04/2016

The Great Northern staff were wonderful and hospitality was bar none the best I have had at any Hotel. I would recommend anyone who is in Helena to stay here. Food servers at the conference were courteous and wonderful to our group.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Terry F - Thank you for writing us a review! Your time is greatly appreciated by the GNH team. We take great pride in extending our Montana hospitality!

"Nice hotel near downtown, great staff"

4
10/04/2016

Very pleasant check in, nice staff, good rooms quite comfortable but can hear train horns in your room. Great breakfast included with the room Gym has 2 treadmill era, 1 elliptical 1 bike, medicine balls and a nautilus24 hours , swimming pool in 2 lane swim 5:30-10 Great free wifi Excellent shower water pressure, nice toiletries, No fan in bathroom Large room, great linens and quite comfortable, would stay again

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Jilanna - thank you for sharing your experience and great description with readers! We certainly appreciate your time. We look forward to your return!

"My second trip, as good as the first."

5
08/04/2016

Stayed a year ago and my review is on this site as one of the first reviews; high quality maintained and have no complaints. There is a bike rental nearby and you could use that to ride the adjacent Centential Park paved trail.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Richard K - thank you for the review! I am pleased to hear we have continued to provide great hospitality. Great share on the bike rentals - just 2 blocks away - and for more mountain rides, check out Bikehelena.com We will see you next time!

"Excellent Hotel"

5
08/04/2016

We were more than satisfied with the great hotel staff, location, and amenities! The breakfast was top notch. I always shy away from fruit cups when they are offered in a complementary breakfast, however, the strawberries, grapes, pineapple, and melon were fresh and tasted great. We will return again and again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Patricia B - We appreciate your time to share your experience with our readers. We are proud to serve fresh fruit that we get from Van's Grocery, just a few blocks away. They cut the fruit for us - it is not a canned, off the truck product. Thank you for your continued patronage! The breakfast bar will be receiving a face lift in the next few months - so stay tuned!

"Too pricey for poor t.v., view, and no swim!"

2
07/04/2016

Love the location! This was my second time staying at the Great Northern. I was bitterly disappointed this time due to the fact that my room had a terrible view, the cable t.v. reception was lousy, and the hotel pool was freezing. No one was able to swim. If I had known that the pool was going to be cold this time, I would have chosen a different hotel. Due to how much it costs, not sure if I will stay again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Terra K - We take great pride in the property. We have not had any known issues with the cable reception or with the pool being cold. We certainly would always want to make any adjustments to your comfort when you are here. I see you were here Thursday evening. I am sorry we did not meet your expectations and thank you for your feedback.

"Great rooms/Great Service"

5
06/04/2016

We spent the night here with my family, and my daughter's friends to celebrate her birthday. Staff was extremely courteous and pool was fun for the kids! Great location to shop, drink, eat! Would recommend to anyone that stays in Helena!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Joe D - thank you for your kind review. We certainly were glad you enjoyed your stay. Thank you for sharing your great experience!

"Wonderful Hotel"

5
04/04/2016

Excellent staff and very clean and quiet hotel. Breakfast was great. Staff was amazing and room was comfortable. Very Large rooms! If you like trains, there are lots of really great pictures hanging around the hotel. Its a little away from the highway (5-10 minutes) but really worth while staying there.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear robertlR8029RA - Thank you for your wonderful review! We love those pictures in the hallways - no 2 are alike. Nestled in the downtown area - we enjoy the theme and elegance of the wonderful Great Northern Railway days. We take great pride in our staff and want every guest experience to be like yours. We do hope to see you again.

"High School Lacrosse team stay"

5
04/04/2016

We stayed at the Best Western Premier in Helena for a High School Lacrosse tournament and had a great experience. The location is perfect with lots of dining choices right there and the downtown shopping area close within walking distance. The boys enjoyed the pool and the lobby. The hot complimentary breakfast was the best I've ever had and included pre-made omelets and even bacon! The beds were very comfortable and the rooms were quite large. We plan to stay again next year!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Pam H - It was our pleasure to have you and your group with us over the weekend. You had some great weather for the Lacrosse tournament - which is so unpredictable this time of year! Your team was very polite and showed great manners - thank you for choosing to stay with us. We do hope to see you again!

"AMAZING SERVICE"

5
02/04/2016

Everything about this hotel is first class - great service, great amenities, beautiful hotel. The complimentary breakfast was a full selection of breakfast items. We also ate at The Silver Spur and they have a good menu selection and great food.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear 450dawn - Your review is excellent and we are appreciative for your time. Each guest has different experience, and we are proud that our staff provides great service. We do hope to see you return for another stay!

"Mixed feelings"

2
31/03/2016

I am torn between whether I should write a bad or good review, so I will do both. Good Points: Very clean, upscale property with attached restaurant and walking distance to downtown and Carroll College. Bad Points: Two staff members were exceptionally rude and one was not knowledgeable about the property and location of certain amenities. I am not normally one to complain, but was treated very poorly during my 4 night stay, and upon check out was verbally reprimanded by the hotel manager in front of staff and guests because I made the remark that "some people don't belong in customer service" and glanced the direction of the employee I was speaking of... who wasn't even looking at me! However. I did receive an email from the general manager of the property apologizing for everything that happened. When we spoke on the telephone I explained that the manager reprimanded ME upon check out and for that reason alone I would never stay in the hotel again. (Photo is from the night I could not get the doors to open)

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Good morning - You did express that you were feeling better about the situation after our conversation. The reviews on this page are genuine - we so rarely receive complaints regarding our staff. I did apologize as we just seemed to trip over ourselves during your stay. You have my contact information and we would hope you would consider giving us another opportunity in the future trip to Helena. Thank you for your time.

"If you are staying in Helena- this is where to stay"

5
31/03/2016

The location of the Best Western Great Northern Hotel is perfect. It is within walking distance of the movie theater, the Carousel, the Brewhouse (a great burger/beer restaurant), and is also near Carroll College and many local shops. The rooms are very nice and the beds are very comfortable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Pamela - thank you for taking the time to review our hotel. It is our pleasure to be located in the heart of Helena! We take great pride in our staff and our property. We look forward to seeing you again!

"Greatest Hotel in Helena for our family. "

5
29/03/2016

We stayed using our Airmiles points. In the past we have always stayed in hotels just of the exits but this was worth the few minutes into town. Location is awesome with shops, movie theatre. Hotel breakfast very nice with lots of options. Nice staff helpful with allowing us to do an Easter Egg hunt in the hotel for the kids. We will stay again!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Marc G - thank you so very much for sharing your great experience with the readers. We are delighted that you can into the downtown area - there is much to see and do in this area of Helena. Pleased to hear the kids enjoyed the hunt - we feel our lobby welcomes our guests to a relaxing atmosphere! We do hope to see you again!

"Super!"

5
29/03/2016

This is one of the most comfortable places to stay in the USA. Wonderful staff and a great restaurant. Rooms are very clean and comfortable. If you need to be in Helena Montana this is THE PLACE to stay!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Stephen - We appreciated your being a loyal guest of the Great Northern Hotel. Todays travelers rely on these genuine comments - we will see you again!

"Convenient"

5
29/03/2016

Great hotel right downtown Helena. Good amenities and great walking location to food, shops & theater. Alarm clock radios only fit old iPhones and the wifi set up is a pain, but other than those minor things, great place.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Jerusha J - Helena has much to offer our visitors! The Great Northern is an excellent center to be able to explore all areas. We appreciate your comments on the need to re log in on the wifi every 24 hours. Thank you for the time to write this review!

"A Better Best Western"

5
28/03/2016

We've learned not to trust the Best Western brand because the hotels have been inconsistent in quality. But this one is a great one. The location was perfect for what we needed--a hotel near downtown Helena within walking distance to everything we wanted to do, plus a park on the other side of an underpass, the movie theater, and lots of interesting places to explore right outside our door. The King room we were in was roomy, clean, quiet, and nicely decorated. We needed to have our dog with us and there was a $15 fee. Ignore the "green area" behind the building for the dog's "call of nature" and head to Centennial Park with your dog and doggie bag. We enjoyed a good breakfast.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much from your wonderful review! Not sure if you went far enough beyond the underpass to find that there is a actual "dog park" at Centennial Park. Very walkable area for to many great things. We appreciate you sharing your experience with everyone!

"Classic Lux aligned with Montana Expectations"

5
25/03/2016

The hotel is grand and plush without a hint of the snobbish. The staff is kind and efficient without making you feel like it is just a business. I fully recommend the Great Northern for a sophisticated get-away.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Skye D, We could not ask for a better description of this property. We certainly aim for the best - we are fortunate to have great guest here like yourself. We look forward to your return here to the Great Northern Hotel.

"Premier is accurate"

4
22/03/2016

The hotel is a cut above the run of the mill BW norm. The lounge area is large, comfortable and inviting. Reception staff were excellent and welcoming. The room was large and comfortable, but had the business traveller in mind. Lighting for reading was not good. Breakfast was in a bright room and had better and healthier choices than is normal. The hotel itself anchors a new business development, which is sterile and unattractive. Walking into Helena is easy, but Helena itself is a disappointing, unattractive town.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Clarksdale - Your review of our hotel was great - thank you! We certainly appreciate our guests sharing their experience on Trip Advisor. I am disappointed that Helena did not appear attractive to you. We are rich in history but the winter days may have not offered the colorfulness to give you that warm feeling. I do hope you enjoy your travel in our state and perhaps will consider a return visit to Helena someday!

"Montana stay"

5
21/03/2016

We had a great stay at the Great Northern Hotel. The bed was comfortable, breakfast was good, the staff was helpful when something unexpected came up. My wife liked the coffee that was available at any time in the lobby. The hotel was quite quiet in the hallway, so you could get a good night's sleep.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Michelle M - thank you for your time to leave a great review. Your described the perfect stay - which is our goal! We do hope to see you again here at the Great Northern Hotel!

"Preferred hotel in Helena"

5
20/03/2016

Always perfect for business or pleasure. Highly recommend. Staff very accommodating, rooms lovely and well-equipped, breakfast hits the spot. Adjoining restaurant/bar also highly recommended. Good location near interesting shops, college, businesses.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear JBFlorence - thank you for your time in writing a great review after your recent stay. We are very pleased to be a part of the Helena community! We hope to see you again.

"Excellent stay"

5
18/03/2016

We stayed in a poolside room which was excellent! The breakfast was wonderful and not a typical all carb breakfast! The breakfast consisted of real eggs (not powdered), potatoes, meat, and a variety of cereals! We will definitely be staying again soon!! Also, thanks Daniel for the great service!!!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you so much for your great comments warnerssk! We appreciate you taking the time to share your great experience at the Great Northern Hotel with our followers. So pleasing to hear you enjoyed the breakfast, we certainly try very hard to meet everyone's' needs. We look forward to welcoming you back!

"Helena at its best"

5
14/03/2016

If you want to experience the real Helena, why not stay close to the source? A hotel in Montana with a little more civilization than a "chain hotel", one with true Montana spirit. One that is close to "Last Chance Gulch", with stores you have not visited before, or restaurants that are not a chain. Get a feeling for the "New West", a younger feel of people who live dream of the West and move there. You can run to a rugged mountain trail from your room. Fish the Missouri River that Lewis and Clark paddled to their destiny or ski the Great Divide. The staff is welcoming and helpful. The breakfast is plentiful, at times it can be healthy, but the staff is always there to keep things tidy and fresh. A pool, hot tub, fitness center and a place for internet connection back to home. Why not stay in Downtown Helena, bask in the history, participate in the town, all the while staying in "cilvilized hotel". At the Great Northern, you can do this and a lot more. Why pick a "Chain Motel?"

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear William B - thank you recognizing our Montana Hospitality! We love our location in Downtown Helena and feel there is much to share with our guests. Your review certainly highlights the wonderful attributes we have! I do hope to see you again on a future trip!

"Poor Parking and Rates"

3
13/03/2016

Though I am an elected government official, the hotel does not honor state employee rates consistently. As a result I can be charged as much as $50 more per night. At my most recent stay, my trip cost approximately $100 more since I stayed 2 nights. This seems arbitrary since the state rate is used consistently for non official state employees. At the state rate the value of the hotel is excellent, but at the rates I was charged it is not that much of a value when you factor in that the hotel does not provide covered parking and it is quite a distance to walk to the parking areas. Also, the hotel is quite a distance from the capitol, so in winter the walking distances, the fact you may have to remove snow from your vehicle and drive a longer distance makes this hotel less of a value. Without the state rate I will be more likely to stay elsewhere in the future.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Jessica - thank you for your review on Trip Advisor. We also responded to your comments on the Mediallia survey and explained that due to the full occupancy as a conference hotel, that we are not always able to offer the government rate of $92.00 for a room. We do offer this rate, but it is based on availability, generally not the day off. There are certainly other hotels in the city whom are more able to offer that rate. Staff did award your Best Western Rewards account additional points for your dissatisfaction. We do have many satisfied customers that are able to book the government rate when travelling on business to Helena. We do hope to see you again.

"Upscale Hotel in Downtown Helena"

4
13/03/2016

This is a modern, vibrant Hotel in downtown Helena, located near multiple shopping and entertainment ventures. The staff is wonderful. The rooms are roomy and nicely furnished. I attended a conference. The meeting rooms were comfortable and the food served was great. There is a fabulous restaurant located within the Hotel property.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Mel M, Thank you for your great review on Trip Advisor. We believe the downtown area has much to offer our guests. Whether they are travelling alone or with family. There is always something happening to join in or, just to enjoy a good book by the fire place in the lobby! We hope you will come back to see us again!

"A very nice stay"

5
02/03/2016

We were in town for business and a block of rooms was reserved here. This is a very nice hotel. Probably more expensive than I would normally stay at. They had a great breakfast buffet and pleny of coffee available. The exercise facility was nice but I was not impressed with the elipitcal machine. (personal preference) so I used the exercise bike instead. When I arrived the tv in my room had sound but no picture they sent up Sharon and she was able to correct the problem in about 2 mintues. She was super professional and friendly. I would not hesitate to stay here again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Sheila D, Thank you for taking the time to leave your review on Trip Advisor. It is a pleasure for us to have you with us. It is our goal to exceed our guests expectations! Your comments regarding our staff assistance to fix the TV is appreciated. We hope to see you again!

"Great Place to Stay"

5
18/02/2016

Very clean, and quiet. Staff was courteous, friendly and helpful. Beds were comfortalbe, access to Wifi was easy and accessable; business center was accomodating, fitness room was clean and had vaious exercise equipment.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Barb P., Thank you for the kind review! Though we are almost 13 years old, we continue to strive to keep the place looking and feeling new. We want to deliver the best guest amenities possible. I'm happy to hear that you enjoyed your stay and our facility! Please come see us next time you're in town!

"50 adults for annual weekend business workshop/grant assessments. Volunteer charitable organization."

5
10/02/2016

Well taken care of during planning, set-up and service all weekend. We took 20+ sleeping rooms (many comments on comfort, quiet & clean), were served outstanding buffet meals and received excellent real time changes in conference room and meal room service as events transpired. Summer did a fine job picking up the account and Daniel showed outstanding executive decision making problem solving skills during the weekend on several unforeseen issues our group generated. See you next year for the same event.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Larry - thank you so much for taking the time to provide a review after your conference here. It was a pleasure to have your group here in Helena at the Great Northern Hotel. We certainly take pride in our staff and our property. Our goal is to exceed your expectations! We look forward to seeing you on a future visit!

"Stay at the Great Northern Hotel"

3
08/02/2016

Room was clean, a bit dated in decor but nicely done. The breakfast was okay in the morning. It was very quiet and did have a microwave and a refrigerator which were much appreciated as I was there for a week in December and a week in January. The only reason I am not rating the hotel higher is that parking is a nightmare. I would come back from work in the evenings and there was no parking because the same parking lot is shared by multiple restaurants and there is no specifically reserved parking for hotel guests. I had to park blocks away at times and then hike back out in 10 degrees and snow packed area to move my car into the parking lot for the night.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you AbqCindy for your review. We certainly understand that parking can be challenging specifically in the winter due to the snow and losing some spots due to snow piles. Should you chose to stay with us again, please check with the desk if you should encounter a parking difficulty - we want to assist our guests with parking including moving the hotel van to accommodate a guest car. We appreciate your time and hope to see you again.

"Still a great place to stay!"

5
26/01/2016

We visit Helena once a year, and we always stay at this hotel! The location is so great! There are restaurants, a movie theater, and shops all within walking distance! We will definitely always stay at Best Western Premier Helena!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear EireCailin2000 - we take great pride in receiving such compliments! At 12 1/2 years old, we feel we have set the mark for Montana Hospitality and we try to remain consistent in our product and out staff. Thank you for your continue support of our hotel.

"Wonderful Placer to Stay in Helena, MT"

5
24/01/2016

The Great Northern Best Western Hotel in Helena is in an excellent location for good food and spirits, the lobby is very inviting and comfortable, and the staff is very professional and accommodating.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear susanwD8104HQ, Thank you for much for taking the time to leave a review about your guest experience on Trip Advisor. Customer Service if important to us as a team and we make every effort to extend our hospitality to our guests. We hope to see you again at our Hotel!

"I rate the service a WOW!!"

5
23/01/2016

This was our first ever trip to Helena so we didn't really know the local scene at all. Dana Strachan on the front desk came through in a big way really helping understand the city and gave us a list the all the local favorites...the insiders info..we had a great trip thanks to this amazing interest in making sure our visit was a success. The hotel was also very nice and just as good as our service experience. Nice work!!! See you in the spring!!!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear TKRockville - THANK YOU! Dana is a new member of our management team and has certainly provided a burst of energy to our team. I am so pleased to hear that you enjoyed your stay here in Helena at the Great Northern Hotel - just proving that Helena has so much to offer ALL YEAR AROUND! We look forward to your return.

"Lovely place to lay your head"

5
22/01/2016

Classy but not pretentious. Lovely room, great pool to swim in, friendly staff, good breakfast. ample parking, located in the heart of Helena. Easy to get to other destinations within the City. I would recommend this hotel to anyone who want a very nice place to stay.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear 13Roxanne - what a nice compliment you gave us in your review. We take great pride in the hotel and the staff. Thank you for your time in sharing your experience at the Great Northern Hotel.

"Warmth and comfort in Helena"

5
22/01/2016

My spouse and I had to travel to Helena, Montana for his father's funeral and chose to stay in the Best Western Premier Great Northern hotel there for 3 nights. It was a very nice experience: the hotel lobby is beautifully furnished, with different sitting areas and a warm, welcoming fireplace with gas fire burning. The room we had was large and pleasantly decorated and the bed comfortable. Best of all were the very helpful staff, from the young lady who took our reservation over the phone on Saturday, to the staff who instructed us on Tuesday night about express checkout (which worked smoothly). All our needs were addressed patiently and helpfully. The breakfast (included in the room rate) was excellent too. Highly recommended.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you for your warm remarks. We certainly were pleased to help you during your stay in Helena. I do hope our experience our Montana hospitality where ever your travels take you in our great state. Our sincerest sympathy to you and your family during this time. We hope you have an opportunity to return to Helena.

"Best Best Western"

4
17/01/2016

The Great Northern is great! I love the downtown location. The staff was helpful and my bed was superb. The only high rating I did not give was for price. I thought the price was on the high side, given the time of year (off season for visitors and the Capitol).

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Catherine - thank you for your kind review of the Great Northern Hotel. Our guests do often rave about the comfort of the bed. You were here on a high demand, sold out night with the MT Chamber of Commerce conference. Many of our peer hotels were also sold out that night. As a conference hotel, our business stays steady all year. Thank you for staying with us and I do hope we will see you again on a future trip to Helena.

"Pleasurable business trip..."

5
05/01/2016

EXCELLENT CUSTOMER SERVICE!! From the initial phone call to book the reservations to the final checkout the service was great. All the staff were very accommodating... I attended a business dinner the night of our stay...the staff that attended our table was very courteous and responsive to my needs. Looking forward to staying at the Great Northern again.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear BoomerBud - thank you for the wonderful review here on Trip Advisor. We take great pride in our property and in our staff - I am always pleased to hear it was shinning during you visit. Please keep us in mind when your travels bring you back to Helena.

"A lovely place to stay in Helena"

5
02/01/2016

As with Best Western plus, I found this hotel met the usual high standards of cleanliness and helpful staff. The rooms were comfortable and the breakfast was good. I felt a little uncomfortable about leaving my car in an unsecured car park but had not issues. A good place to stay in Helena or on your trip down the i15

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you for reviewing our Best Western PREMIER here in Helena. We certainly enjoy a nice following of guests using that I 15 corridor this time of year! Safe travels!

"A life saver"

5
27/12/2015

My husband had a seminar at this awesome hotel, but when he made the reservations he did not give them the correct dates and they were completely sold out on the night we needed!!!! What a bummer, but they really came through and called while we were enroute to Helena and had a cancelation!!! Wonderful hotel great service, highly recommend!!!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Kelly T - we are always willing to work with our waitlist, up until the last minute! I am glad this story had a happy ending! Joyous new year!

"Helena Home"

5
22/12/2015

I stay at this property every time I visit Helena; which is at least 6 to 12 times a year. The facilities are wonderful and the beds are soooo comfortable! The location is also a plus, with restaurants and entertainment within walking distance, the Great Northern Hotel is the ultimate in lodging in Helena. You will not be disappointed.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
WE are very proud to be considered your "Helena Home"! That is one of the greatest compliments we can receive. The Great Northern Hotel is dedicated to the staff that is here everyday to exceed our guest expectations. We look forward to seeing you home again in 2016!

"Gem in Helena"

4
15/12/2015

I was excited to finally get to stay at the Great Northern Hotel. I have been to Helena many times, but have not had the chance to stay at the Great Northern. The hotel did not disappoint. The hotel is well maintained with great decor. The lobby is a nice entrance into the space and provides plenty of room. Check-in was a breeze and we were off to our room in no time. The room was nice and clean. The bathroom was on the small side and not quite up to the standards of the rest of the hotel, but nothing to complain about. It was December, so we weren't able to use the balconies in our room, but they would be lovely during the rest of the year. It was a good stay and I'm looking forward to coming back.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Shoots V - I am so pleased to hear we met your expectations. We are very proud of our staff and our property. We anticipate making additional improvements in 2016 - and hope to see you again!

"Another Great Stay"

4
09/12/2015

We enjoyed our last stay so much that we opted to overnight here again on this excursion. We had what was called a mini suite -- very spacious - even had a small kitchenette area complete with microwave and fridge. The room was very comfortable and quiet. The staff is very pleasant and breakfast, while self serve, offered a good variety of choices. The hotel is located in the heart of the downtown near to theatres, restaurants and art galleries. It is our "go to" when we visit Helena.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you to our loyal "skychaserCalgary" fan! We certainly appreciate our neighbors to the north whom we see a couple of times a year! Enjoy the holiday season! Marti Bara General Manager

"nice surprise"

5
08/12/2015

Very pleasant stay at this hotel with the foyer beautifully decorated for Christmas which was a lovely surprise. We had not booked ahead but the staff were very welcoming and helpful giving us good information for exploring the next day.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Rita D - Thank you for your kind words! So pleased to hear you enjoyed yourself. We certainly enjoy decorating the hotel for the holidays. We still have conferences this time of year as well as many holiday parties. Enjoy the season! Marti Bara, General Manager

"Excellent Hotel Experience"

5
02/12/2015

Thank you for making my stay at the hotel in Helen such a pleasant one. The proximity to the businesses and food options was very nice. I was there for a conference and stayed at the host hotel so it was a very nice experience considering I didn't really need to search anything else.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Cindy S - thank you so much for your warm compliment! We are very proud of our staff and our accommodations. Enjoy this holiday season! Marti Bara, General Manager

"Best Western Great Northern Hotel"

4
02/12/2015

The hotel was great; nicely appointed and the room was great. The "in hotel" Steakhouse was very good (have eaten there before as well). Our only complaint was that out suite on the 3rd floor had an adjoining door with the room next to us. It allowed A LOT of sound to pass through...especially the plaintive cries of the 2-3 year old toddler during the evening, night, and morning!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Wayne S. - thank you for your kind words. I am sorry to hear that you had a noisy neighbor's child that you could hear. This gives us a good opportunity to review any seals to ensure that sound is reduced as much as possible. Enjoy this festive season! Marti Bara, General Manager

"Don't stay here"

1
01/12/2015

The room froze us out so we went to the hot tub to warm up. We met another couple there who were warming up, too. The lighting in the room was too dim to read, once we jumped under the blankets to stay warm. The all-in-one fancy Apple charger/clock was set 3 hours and 23 minutes fast so we could not see the time during the long night. The bathroom fan didn't work. The coffee was terrible.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Lisa S. Thank you for your review. I did speak to you first thing Tuesday morning and provided you with a refund for your room and offered you an opportunity to stay with us again complimentary. As you can see from other reviews, this is not a typical situation at our hotel. I am sorry you felt it necessary to also leave a poor review. We take all comments sincerely and also know that each guest has different expectations. You stated that you do not come to Helena often, I apologize that we were not able to meet your expectations during this visit. Marti Bara, General Manager

"Very Clean!"

5
29/11/2015

Enjoyed a peaceful and clean stay. The hotel staff was very accommodating for our variety of technological and meeting needs. Just around the corner from the airport and walking distance to a variety of restaurants. The daily complimentary full-breakfast was excellent and offered something different each day.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Kalley W - thank you for your great review. We are easy access to so many areas of the city. So pleased to hear you enjoyed your stay at the Great Northern! We hope to see you again soon. Marti Bara, General Manager

"LOVE BEST WESTERNS"

5
27/11/2015

Love them because they are a great hotel at a fair price. They are clean, lots of amenities. Most of the staff are great and well trained. Love the way the rooms look. The beds are sooooo comfortable.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Christie H. We are proud to be in the Best Western family and appreciate your loyalty to our brand!

"Great hotel in Helana"

5
23/11/2015

Great location, excellent staff, and nice hotel. I always stay here when I come to Helena on business. I'm always comfortable and well taken care of. It's definitely not your typical chain hotel and they have all the amenities needed by a business traveler.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear MSJ_Bucktown - Thank you for your kind words. We know each guest brings different expectations, our goal is to always exceed them. Enjoy this holiday week! Marti Bara, General Manager

"Nice but not Premier"

4
22/11/2015

This is a pleasant hotel but did not find the quality or the location justified the PREMIER status or cost. This was the 6th night in three weeks that I have stayed at a Best Western: 3 nights at BW, 1 night at BW Plus and 1 at BW Premier. So having them close together allowed me to judge what they offered. There is not much difference - often only the appearance and comfort of the lobby. Something I don't normally go to a hotel for that experience. So overall a pleasant stay, pleasant staff but nothing I didn't see in the less expensive Best Western hotels. Also found the location of this hotel oddly isolated from Helena if your purpose is to visit this city.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear W8019QBkevinm - thank you for your review. I am glad you felt the staff and your stay were pleasant, many guests enjoy our location within walking distance to restaurants, movies, Carroll College as well as attractions. We appreciate your loyalty to Best Western Hotels. Marti Bara, General Manager

"Hotel had all the things in great shape"

5
16/11/2015

We travel to Helena all the time and we love to stay at this hotel as staff is always taking care of us.We enjoy the food at the restaurant and they always take ample time to serve us.Staff has a high level of professionalism.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Mary o for the great compliments regarding our team. We continue to reinvest in the property to meet the satisfaction of our guests. We will see you on your next visit! Marti Bara, General Manager

"Great Hotel"

5
11/11/2015

I've stay at this hotel each year for a meeting that I attend annually. It never dissapoints. It's in a convenient location, with restaurants nearby. The hotel breakfast is good. The rooms are modern and clean, and the staff is very helpful. It's a good place to stay.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Barbara; Thank you so much for the wonderful review! We really do appreciate guest feedback, and we are so happy to know we always deliver a great experience to you! I'm very glad to hear you enjoy the breakfast, as we've done some new menu items and have changed the layout a bit. I'm glad to hear people are enjoying it!

"Great Place"

4
03/11/2015

We were only here for the night but the room was nice and bed was comfortable. We ate dinner in the bar/restaurant and it was great! I use to live in Helena and had been to this hotel from conferences and business events and liked it then, that is why we chose to stay there. Wish we could have spent more than the night.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear JullianE - nothing beats a good nights sleep, especially when you are travelling. So great to hear you enjoyed your stay here at the Great Northern Hotel. I hope you have an opportunity to come stay with us again. Marti Bara, General Manager

"Very quiet and professional"

5
03/11/2015

After staying here, this is the only hotel I would stay at in Helena MT for future trips. The staff is very accommodating and the quietness of the room was wonderful which allowed a very good night's sleep.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear NancyKC831HV - thank you for your warm compliment. We are very proud of our team and I am pleased that you recognized our professionalism. We try our very best to exceed our guest expectations. We will look forward to your return visit! Marti Bara, General Manager

"Excellent service and location"

4
01/11/2015

The Great Northern Hotel is located close to Carroll College and downtown Helena. The pool and brunch are great for families and the restaurant-Silver Star offers quality meals and beverages. The conference venue-service is great as well.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear MTBugs6 - so wonderful to hear you enjoyed your stay and everything the Great Northern has to offer! We are pleased to be in such a great neighborhood. Marti Bara, General Manager

"Excellent"

5
29/10/2015

Highest remarks for any of the Best Westerns I have stayed in. You could not ask for more. A bit hard to located in the heart of Helena. Great shopping near by, excellent food stops in the area. Great if your doing business in the down town area. Airport shuttle.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear RayMiller - thank you for your great comments about the Great Northern Hotel. We are proud of our property. We do want to remind folks that we offer complimentary airport shuttle. We find that as a benefit to many of our visitors! We hope to see you again! Marti Bara, General Manager

"Sound Sleep"

5
29/10/2015

I have stayed here a few times and always have always had a sound sleep, the rooms are quiet and location is a nice area of Helena and convenient for walkability to; coffee, pubs, great restaurants, a movie theatre and for the kids a carousel and Exploration museum...Nice :)

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear 51327ZDBarbaraw - that is one our favorite compliments - sound sleep! We know traveling can be difficult and a restless night certainly makes it tough for the next day. Thank you. We hope to see you again at the Great Northern. Marti Bara, General Manager

"Had a great overnighter..."

4
26/10/2015

While we didn't get much time to enjoy all that the hotel may have had to offer, we did enjoy the King Suite this last weekend. The room was huge, clean, and had comfortable furniture. If we have the need for a local hotel again, we'd definately consider it, although for the price we'd probably end up at one of the local high-end B&Bs.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Frederick S; Thank you for staying with us, and thank you for the review! Our pool-side King Suite is a very popular room, with the French Doors that open directly onto the pool and jacuzzi. I'm glad you enjoyed your stay with us, and I hope next time you're in town you'll come see us again!

"Best hotel in Helena......hands down"

5
26/10/2015

Not only a great facility, but the staff goes out of their way to be welcoming and pleasant. Always smiles on their faces. We recently started bringing our dog on trips to Helena and fortunate to find the Great Northern welcomes dogs. Dog treats at check-in!! Perfect setting in the Gulch too. Enjoy!!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear SLCtoSEA; Thank you so much for your review. I'm glad that we continue to meet and exceed your expectations on a regular basis! Thank you for your business. We do love our guest's four-legged friends! I'm so happy our staff make you feel welcome. We take a lot of pride in our customer service. We like to be home away from home.

"Great Value for your money"

5
25/10/2015

We stayed for one night in this hotel during a road trip from Galcier N.P. to Yellowstone N.P. Staff was very helpful when we arrived and asked for a room. All parts of the hotel are in a good shape, clean and look friendly. Our room faced the indoor pool which was a little bit funny but didn't bother us at all, so we just had to walk 4 steps from our bed to splash in. Beds were very comfy, so we had a good rest. The room was large enough for us and equipped with a minibar and a large desk. The steakhouse in the hotel is excellent and we enjoyed a nice evening with good food there. The breakfast was not outstanding but ok to satisfy your hunger. Overall a really nice experience, we would for sure return to this hotel.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
lubriport; I'm so glad you enjoyed your stay with us! The poolside rooms are very popular with our travelers that want to take a swim or relax in the hot tub. Our property just turned 12 in June, and we work very hard to keep it looking fresh and new. Please do stay with us again.

"Made Our Helena Visit Awesome"

5
24/10/2015

We loved the room, it was clean, professional and quiet. We also enjoyed the pool area, and the staff took good care of us. The Wi-Fi worked great, the TV was easy to work and the food was good. We will be back!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Christine; Thank you so much for the wonderful review. We strive very hard to make each guest experience exceptional. I'm glad to hear that we met and exceeded your expectations. We are very fortunate to be in this area of town with the movie theater, Carousel, and great dining options all within walking distance. We look forward to seeing you again!

"Excellent every time!"

5
22/10/2015

We visit Helena once a year, and we always stay here! We've never been disappointed! The breakfast is DELICIOUS and the location of the hotel is awesome! There are LOTS of shops and restaurants in walking distance, even a movie theater! We will DEFINITELY always stay here when visiting Helena!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear EireCailin2000 - we could not ask for a better testimonial from a guest. Thank you. Our returning customers opinion are so valuable. This shows other potential guests that our consistency plays a strong role in our business. We will see you next year! Marti Bara, General Manager

"The place to stay in Helena"

5
22/10/2015

I travel to Helena frequently for business. The Great Northern is my favorite hotel in Helena. Well appointed, clean, comfortable, good location and Montana freindly. My colleagues all book this hotel whenever it is available.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Philip G - thank you for sharing the word about our hotel. We hope your colleagues have enjoyed their stay as well., We are proud to be Montana owned, operated and providing warm hospitality! We hope to see you back again soon. Marti Bara, General Manager

"Fabulous Hotel!"

5
17/10/2015

This hotel was super clean and very updated. The rooms were large and very nice. There was a note telling us to have a great stay from the housekeeper when we first got there which was a nice gesture. All the workers were very friendly and helpful. The hotel was located in a very cool part of town. This was our first time visiting Helena. This hotel was the best and we would definitely stay here again! Thanks.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Cindy W - I am so pleased you hear that you had a great impression your first visit to Helena. There is much to see and do, and it is a beautiful time of year. We take great pride in our team and are pleased to extend a warm welcome to our guests. We hope to see you back! Marti Bara, General Manager

"Extraordinarily Accomodating for Families"

5
16/10/2015

Our family needed to check in super early and check out super late. The Great Northern Hotel was the only one of the five we contacted willing to work with us. The other hotels said we'd need to pay for three nights instead of the one we actually needed overnight. Fantastic services!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear David L - thank you for giving us the opportunity to accommodate your check in/check out needs. There are times we are not able to provide this - it is nice of you to have called ahead. Thank you for the great review. We hope you will consider staying with us again in the future. Marti Bara, General Manager

"Clean and Comfortable"

4
14/10/2015

Good location for this clean and comfortable hotel. Have stayed here many times and will continue to do so. There are newer hotels in Helena and they are not as conveniently located as this one. Hotel owners are conscientious about keeping the hotel fresh and updated.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Barbara S - thank you for taking the time to share your experiences with other travelers. We appreciate that you have noticed the care we take at this property. Many of the team members have been here 8-10 or more years. A few of us have been here since we opened the hotel in 2003. We intend to keep the changes up and look forward to your return visits. Marti Bara, General Manager

"Historic Helena"

5
13/10/2015

This is a great hotel, and I love that it uses the trademark of the old Great Northern Railway. The room was spacious and comfortable; bathroom great, and the in-room coffee service had real mugs! The location in old Helena was delightful.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Teresa K - We are on the site of the old Great Northern rail tracks. It has been fun to see this area of the city of Helena bring on new life. Many of the photos you see around came from our MT Historical Society. We hope to see you back for a future visit! Marti Bara, General Manager

"Never been disappointed at this hotel"

5
10/10/2015

I visited here for a business related conference. The hotel is located near the Last Chance Gulch shops and restaurants - easy walk or drive. The hotel staff is and looks professional and is attentive and courteous. The room was clean, large and well appointed. The bed was comfortable and the room was quiet. The breakfast was good and offered a variety of options and was tasty. Check out was effortless. The price was competitive for the quality of product and service offered. I have stayed here in the past, usually on business related matters, and never been disappointed in any way.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Schwick - your comments in your review reiterate our goal every day. We take great pride in our long term team members and our return guests. We enjoy what we do each day and feel our location in the Town Center has much to offer our guests. Thank you for your continued faith and patronage in our hotel. Marti Bara, General Manager

"Always a relaxing comfortable visit"

5
08/10/2015

Having stayed at this location several times now we are never disappointed with the quality of sleep and room amenities, the staff is always top notch and dependable, it's like home away from home for us. It is ideally located for walking and checking out local eateries, coffee shops or shopping. Off-season prices are better for those of us from Canada with our poor Canadian dollar at present. Visits may be harder to come by if our dollar continues to fall in value. We will miss Helena for sure!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you Alana Holly M for being a frequent guest with us when travelling through the state! It is rewarding to have return customers that feel that we can and do provide consistency in our staff and property. We hope you will not have to make the decision to not travel to the US very soon! Hope to see you in the spring! Marti Bara, General Manager

"Clean, Comfortable and Convienient"

5
07/10/2015

This was my sixth stay in as many years and the quality of the experience has been consistent. Staff is well trained, courteous and efficient. The rooms and facility are well appointed, impeccably clean and comfortable. Really first rate! A special kudu to Vernisha, our housekeeper. Our room was immaculate!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Thank you PearlG - We realize that we are not perfect - but we do strive to exceed our guest expectations. We hope you enjoyed the Montana Hospitality where ever you were in the state! Marti Bara, General Manager

"Spectacular Place to Stay!"

5
06/10/2015

My husband and I stayed here for a couple nights while in town for a friend's wedding, and it is truly a beautiful hotel! This hotel is located right across the street from Carroll College and is adjacent to the carousel. There are lots of great restaurants and bars within walking distance, and Last Chance Gulch isn't too far away. As for the hotel itself, the amenities are wonderful! Beautifully decorated rooms, a great pool and hot tub, and fast Wi-Fi make for a comfortable stay. The continental breakfast is also quite robust...lots of choices! You can bring pets as well. We were pleasantly surprised to be given a room that walks directly out onto a patio where the dogs could stretch their legs! This hotel is a bit on the pricier side of what you'll find in Helena, but it's worth every cent!

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Ash B - thank you, thank you! We are so pleased to hear you enjoyed your stay in the Great Northern Hotel. Helena has so much to offer our visitors, no matter the time of year. We hope you will come back for a visit soon! Marti Bara, General Manager

"This property is slipping"

3
06/10/2015

Housekeeping seems to be spending more time writing cute notes to the guest to "have a great stay" instead of doing their job. In my last two stays, I've found broken lights, a plugged toilet from the prior guest, and a full garbage can from the prior guest. For $140/night, this property is no longer a value.

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Tim T - I am sorry to read your review about your dissatisfaction with the Great Northern Hotel. We take great pride in our staff and our property. I personally called you to apologize that we did not meet your expectations. As you can see from other reviews - this is not typical - however, it has happened to you on 2 occasions in the last 30 days. We appreciate your feedback and now have an opportunity to review who provided the cleaning in your rooms and ensure that it is corrected. We appreciate your past patronage of the Great Northern and do hope you will consider staying with us on future trips to Helena. Marti Bara, General Manager

"Great Hotel!"

5
04/10/2015

Felt very homey and comfortable. The staff were helpful and personable. The rooms are clean and quiet, the breakfast was hot, and there is a great creperie next door for a special treat. Plus, they offered yummy sugar cookies at the front desk each evening! ;)

Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear Kimberly S - thank you for the great review! We do offer our Great Northern sugar cookies each day, baked at our local Vann's bakery - just for our guests! There are many wonderful places to eat in the Town Center - pleased to hear you found the Last Chance Creperie! They have been in the community for many years! We hope you enjoyed your stay in Mondana - and that you will be able to come back again! Marti Bara, General Manager