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Best Western Hotel of Hartland, Hartland

4.5/5  - basé sur 242 notations.
10087 M-59, 48353, Hartland, United States - See map
Best Western of Hartland - Exterior The Best Western of Hartland is ideally located in the center of Hartland. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Travelers come from around the country to be surrounded by bountiful beauty near this Hartland, Michigan hotel where the guest always comes first. The Best Western of Hartland provides spectacular accommodations at a very competitive price. No other Hartland hotel comes close in terms of quality, service, and location. Boasting a location right off of Highway 23, it's easy to zip around this region to check out the views or duck into a local fine dining restaurant. This Best Western of Hartland hotel is a favorite for guests planning a special event. Reunions and weddings are something special in this neck of the woods. Whether you are a key participant in the event or simply there to observe, this Hartland hotel can't be beat for convenience and comfort. Enjoy the amenities of the best MI Highway 23 hotel in the area. Kensington Park and Tanger Outlet are just a couple of big draws. Highland Recreation offers nearly endless opportunities for exploring the great outdoors or taking in a sporting event. However, if romance is on the agenda, you can't miss out on the Michigan Challenge Balloonfest that brightens up the sky with dozens of whimsical flights. Business travel brings employees of GM Proving Grounds to this Hartland hotel on a regular basis. When you're traveling for work, you deserve a little dose of home, comfort, and luxury. Rest assured you'll be treated like family and feel completely relaxed in our spacious rooms. Some R&R after a hard day's work is a breeze at this Hartland hotel. Don't miss out on our famous, complimentary full breakfast. Indulge your appetite at a breakfast spread featuring steaming hot waffles, cereals and yogurt, sweet flaky pastries, fruits, and 100% Arabica coffee and chilled juices. A great start to the day is a must when you're on vacation. This Hartland hotel always delivers. Book a comfortable room at the Best Western of Hartland for the most tranquil, peaceful stay of your life!

Best Western

Hotel of Hartland

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Hotel advantages

  • Outdoor parking
    Outdoor parking

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 242 guest reviews
NOTE ISSUED
Excellent
138
Very Good
70
Average
19
Poor
9
Terrible
6
REFER TO NOTICE
Business Business
41
Couples Couples
53
Family Family
106
Friends getaway Friends getaway
20
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean and cozy"

5
04/11/2018

Room was clean, very comfortable bed. Larger than usual refrigerator and microwave were nice to have available. Top notch breakfast for a hotel. Easy on/off highway. I'd stay there again for sure. And the price was surprisingly cheap.

"Could not have been better!!"

5
04/10/2018

The location was great for our family wedding and the room could not have been nicer. The pool was the best - clean, warm, and the staff made sure that we had adequate towels and supplies. Housekeeping was the same - whatever you needed they provided. Breakfast was a full hot meal or continental if you preferred. The hostess made sure that the hot buffet was always stocked and there was an abundance of cold selections. (Thanks to the hostess) The desk was very efficient and helpful when we asked questions and directions about the area. Thanks to all!!

"Good Internet, Bad Everything Else"

2
25/09/2018

First the good: The internet was great. Now, everything else. My experience started here with waiting a really long time before anyone showed up at the front desk. The room wasn't very clean, including the carpet and the mattress. The shower was low pressure and very hard water. Breakfast was mediocre. I'm not sure this even meets my "would stay here again if I had no other choice" standard. The price was decent, but not decent enough to make up for the rest of it.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you can please contact the property and ask for Brandon to discuss in further detail. Looking forward to hearing from you.

"I paid over $180 for 2Q / sofa"

3
24/09/2018

Breakfast was available in the lobby. There were only hard dried out eggs available upon arrival. A fresh batch of eggs was being cooked - I overheard the employee tell another guest. The egse we're replenished 30-40 minutes later. Most folks had left by the. The room was clean, bed comfy. Arrived around 10 p.m. No food available anywhere. I was told there was a 24 McDonald's near by but I opted to go to sleep hungrt & wait till morning for food. The shower was good.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you can please contact the property and ask for Brandon to discuss in further detail. Looking forward to hearing from you.

"Not what I expected"

5
23/09/2018

I don't know that I ever have stayed at a Best Western before, but if I could be assured they were all like this they would win hands down. From an appearance standpoint, everything looked very fresh and HGTV quality. Even the mini refrigerator in the room was behind a cabinet door. Room was very clean and had little fancy touches like the way some of the towels and toiletries were displayed. The self serve breakfast had so many options to choose from … the normal juice, fruit, cereal and toast but also scrambled eggs, bacon, biscuits and gravy, and the ingredients to do a breakfast burrito. The staff was very friendly and helpful. Should we have the need for accommodations in this area again, there will be no doubt as to where we will stay.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello there, Thank you for taking the time to share your experience with us at our property. Your honest review is well appreciated by the staff and I. We are very glad that you enjoyed our full hot breakfast. The staff and I strive to ensure that we always meet our guests' expectations, so we take every review as a way to critique what we are doing right now. All in all, I hope to you see you in the near future.

"excellent"

5
29/08/2018

close to the freeway. Close to stores.I would recommend this motel to anyone who needs a nice, clean, comfortable place to stay. Plentyof parking places. Weekends are a little pricey, but so are all the other places.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello there, Thank you for taking the time to share your experience with us at our property. Your honest review is well appreciated by the staff and I. We are very glad that you enjoyed our full hot breakfast. The staff and I strive to ensure that we always meet our guests' expectations, so we take every review as a way to critique what we are doing right now. All in all, I hope to you see you in the near future.

"Efficient and Satisfactory"

5
10/08/2018

Very convenient off the hideaway. The hotel surrounded by a Walgreens, CVS, Krogers and Speedway walking distance. The room were very clean, good bed and well kept. Good WiFi. Has an Iron board. It also have a refrigator and a microwave. Multiple cups of coffee. And a hot breakfast waiting for you in the morning. Front desk was full of information of places to visit along the way. Thank you Ken!! You are awesome. And Pauline for caring for your guest. It was a very good stay. Until next time.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at (810)632-7177.Thank you again for taking the time to leave a review regarding your stay. We appreciate your loyalty to our brand.

"excellent hotel"

5
30/07/2018

Hotel was very clean and beds were very comfortable. All the Staff was friendly and helpful from the front desk to the cleaning people. Only spent one night but would use this hotel again when we go to our son's.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at (810)632-7177.Thank you again for taking the time to leave a review regarding your stay. We appreciate your loyalty to our brand.

"Updated interior but smells and still feels old for the price"

1
28/07/2018

I found the hotel easily, but as I pulled in the drive I knew I had made a mistake. The exterior leaves much to be desired and does not to appear to be updated. While the interior of the lobby and the rooms have been updated nicely. It smells old, funky, and some smokey undertones, which is covered up by cheap smelling cleaning products or air freshener. The towels, sheets, pillows, chair are not of good quality and are quite worn. The sheets "look" clean but they are very wrinkled. I turned the fan/air conditioning on in the room hoping to clear out the smell, but fan/air is musty which does not help an already musty room--thankfully it is not hot! For the amount of money I paid for this room, it should not smell and the sheets should not be wrinkled!! Very disappointed, I will not stay here again.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you can please contact the property and ask for Brandon to discuss in further detail. Looking forward to hearing from you.

"The hotel is hard to find"

1
17/07/2018

We had a nice room very quite, and clean but the hotel was hard to find even with a GPS system . I mentioned this to the desk clerk and was told the city has a lot to do with that and trying to get it fixed.

"Not Bad"

4
19/06/2018

I'm not disappointed with this Hotel. It has been refurbished and is clean and neat. Rooms are large and accommodating. It is a little noisy and we had folks out doors next to us having a conversation until late last night. They weren't over the top, just a little loud. We didn't complain to them or management. They were just visiting and chatting while they smoked out side. We would stay here again.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at (810)632-7177.Thank you again for taking the time to leave a review regarding your stay. We appreciate your loyalty to our brand.

"Great Stay in Brighton Area"

5
17/05/2018

I just want to say this is one of the best experiences I have had in many years staying at a hotel. A little pricey, but great service and super staff. Breakfast was great!! They had good accommodations for our dogs, too.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at (810)632-7177.Thank you again for taking the time to leave a review regarding your stay. We appreciate your loyalty to our brand.

"Christmas Tree Farm Wedding"

4
14/05/2018

Great place for a quick overnight because we went to a wedding nearby. People there are gracious & nice, breakfast was perfect, coffee plentiful. Forget the room coffeemaker, there was good coffee & hot water available in the breakfast room. Didn't use, but saw a laundry onsite- always a bonus. Same with the pool. Would stay there again.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello! Thank you for taking the time to share a review about our property on TripAdvisor. You're thorough review truly brings great joy to the staff and I's hearts as we strive day to day to ensure that all of our guest receive the best experience at our property. We hope that our renovated rooms and full hot breakfast brings you back to stay with us. Hope to see you in the near future!

"Affordable and convenient"

4
15/04/2018

Staff was very friendly and helpful. Rooms and lobby are completely updated/clean. Breakfast is good. Internet is good. The exterior is dated but don't let this dissuade you from staying. The room has an exterior door which was secure but we could hear the rainstorm overnight. It is very convenient to the Hartland Performing Arts Center, which is why I chose this hotel.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to rate our hotel and to review our property. I'm glad that you like our new renovations and our full hot breakfast. More so, I'm happy that you enjoyed your experience without any issues. At Best Western, we strive to diminish guest complaints before they are even made. We hope to see you soon as you are a frequent guest!

"Excellent Extended Stay!"

5
02/04/2018

After selling our home faster than expected & having to wait longer than planned to move into our new place, I (together with my teen & senior Mom), ended up staying for an extended time of 2 months at the Best Western in Hartland MI. Initially, we were terrified, thinking this was going to be a very stressful time, especially when we also had our 2 small dogs with us, but boy oh boy, was I ever wrong! The room was so cozy, with very comfy beds and the best pillows ever! The housekeeping/maintenance staff was amazing (thanks Kerri & Tom), always asking us if we needed anything & promptly providing whatever we asked for! The entire staff/team was beyond excellent, everyone went out of their way to make us feel so at home. Pauline, who always had a yummy breakfast waiting for us every morning & never ceased to greet us with the warmest smile. The 2 office staff: Jessica & Ken, are some of the sweetest and most welcoming people we've ever encountered at a hotel. It was such a pleasure to chat/visit with them a bit every day! Then there is Brandon, the General Manager, WOW, we truly don't have enough or adequate words to describe how welcoming he was to our family and how incredibly kind he was to us during our prolonged stay. He personally made sure all our needs for comfort were met (he even went out of his way to make sure my elderly Mom had her favorite fruit available every morning)! We have travelled a lot domestically and internationally, but very few places have made us feel so welcome and literally “as though we were family,” as Brandon and the entire staff of the Hartland Best Western made us feel! We will forever recommend the Hartland Best Western to anyone who ever plans to visit the area!!! Thanks again for a wonderful experience!!!

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello there, Thank you for taking the time to share your experience with us at our property. Your honest review is well appreciated by the staff and I. We are very glad that you enjoyed our full hot breakfast. The staff and I strive to ensure that we always meet our guests' expectations, so we take every review as a way to critique what we are doing right now. All in all, I hope to you see you in the near future.

"EXTREMELY NEAT & CLEAN ROOMS. GREAT PERSONNEL."

5
25/01/2018

I've been staying here for 20 years and I keep coming back because I love it! Staff is always nice and knowledgeable. Breakfast is very good. Great well lit parking lot for trucks! Well lined car slots

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for sharing feedback on your experience at our hotel. We're pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for taking the time to write a review.

"2 night stay"

1
18/01/2018

The room was clean. Ground floor. They were extremely social and helpful, both on the phone when I reserved, and when I was checking in. To the point that my wife got annoyed because we were talking so much. I've stayed in more than a few motels around the country and rarely, if at all was I made to feel as welcome as I was here.

"Best Western Hartland"

5
26/12/2017

Starting with check-in, excellent experience, compliments to Ken. Friendly & helpful in getting us into our room early. Christmas morning, again Ken greeted us with a friendly Merry Christmas & pointed out the breakfast amenities.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to share your review about our property.The staff and I work hard to ensure that our guests receive the best accommodations and customer service, so we thank you for your kind words.. All in all, I hope to see you in the near future, so that we can exceed your expectations once more.

"Great Value and Excellent Staff"

4
15/12/2017

Great location with plenty of places to dine and shop. Price is very attractive for the area. Staff is very friendly and helpful will an emphasis of making your stay enjoyable. Pool is very convenient. Good access to highways for long road travelers.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (810)632-7177. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western of Hartland

"treat you like family"

5
09/12/2017

I have stayed in many hotels, but this place and the staff, they are the very BEST! nice pool, good beds, BEST service from the nicest people- thank you all! The owner is also very understanding and professional- HIGHLY RECOMMEND a stay here.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hi there! Thank you for taking the time to share your experience at our property with Trip Advisor. It looks like our accommodations exceeded your expectations, which means the staff and I have reached our goal! At Best Western, our mission is to ensure that we exceed our guests' expectations. We hope to see you soon!!!

"Quite comfortable"

4
08/12/2017

Very nicely done, standard Am. motel. Comfortable, clean, friendly, helpful staff. YOU NEED TO REMOVE THE 200 CHARACTER MINIMUM YOU IMPOSE ON REVIEWS!?><:;'"[email protected]#$%^&*()_+abcdefghijklmopqurstuvwxyz

Brandon S, General Manager at Best Western Of Hartland, responded to this review
All of us here at the Best Western thank you for your kind words. It is our pleasure to have you stay with us. Positive comments such as yours serves to encourage the entire staff. Thank you again for the kind words Cant wait to have you back!!

"Great price and clean hotel"

4
29/11/2017

hotel was clean, breakfast was amazing, front desk staff (Ken) was very friendly and personable. would stay here again. I would definitely stay here again. several members of our family stayed over for thanksgiving and we were all very pleased with the staff and our stay.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to share your review about our property. I am glad that you felt our rooms were clean The staff and I work hard to ensure that our guests receive the best accommodations and customer service, so we thank you for your kind words.. All in all, I hope to see you in the near future, so that we can exceed your expectations once more.

"Our Business Trip"

1
17/11/2017

We were surprised what a relaxed stay we had at your hotel. It was cleaned everyday. It had an outstanding breakfast. Staff was wonderful. We did use your laundry services and it was always clean. Thank you for such a nice stay.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to share your experience with us at our property. Your honest review is well appreciated by the staff and I. The staff and I strive to ensure that we always meet our guests' expectations, so we take every review as a way to critique what we are doing right now. All in all, I hope to you see you in the near future. I would like to mention that when you graded us you only gave us 1 star. I'm sure this was just a simple error. If you could please try to adjust this rating to match your comments it would be greatly appreciated. Thank you again for the very kind remarks about our staff and hotel.

"Great service"

5
12/11/2017

Room was clean upon arrival, staff greeting us were cheerful, helpful both at check in and checkout. Roll out bed was in room upon arrival and was comfortable following placing blankets on it to add extra cushioning. Breakfast room was clean, food was good, coffee hot.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello there, Thank you for taking the time to share your experience with us at our property. Your honest review is well appreciated by the staff and I. We are very glad that you enjoyed our full hot breakfast. The staff and I strive to ensure that we always meet our guests' expectations, so we take every review as a way to critique what we are doing right now. All in all, I hope to you see you in the near future.

"Room smelled like smoke"

2
06/11/2017

Everything was acceptable except the overwhelming smoke smell in our room. Pretty easy going people that don't normally complain, however the stale smoke smell was strong. The room looked like it had been recently updated and was very clean when we arrived around 1AM. The was were really thin (old building) and we could hear everything on both sides of us. (don't really fault the management or owner for this...it is what it is). However, the smoke smell in the room seems very correctable. Thank you.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello Paul, We apologize that your room you received smelled of smoke. While we are a 100% non-smoking hotel, unfortunately some guests choose not to follow that rule. We do everything possible to make the room fresh and clean for our guests. Thank you for your feedback.

"Why we'll never get a hotel again"

1
28/10/2017

This experience was horrible, second hotel in a row that was a bad as the first. We can home two days in a row to a room that was avoided by room service so thats a great way to come home after work. My employee stepped on a large piece of glass on the walkway and another one of my employees are moldy bread on our last day there. Pretty horrible. This is why we are now renting a house. Not only are we saving alot of money but our experience in Michigan will be better now that others aren't ruining it for us

Brandon S, General Manager at Best Western Of Hartland, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. It is hotel policy that we can not enter a room when a Do not disturb sign is placed on your door based off of your request that you will not like anyone to enter the room. I personally searched the grounds the next day and I wasn't able to locate any glass around the walk way, also contacted your employees room to speak with him and he was not available to talk. We are ranked in top of our district for breakfast and are constantly looking for ways to improve it and have never received negative feedback about it. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

"Great beds, Clean, Free Breakfast"

5
25/10/2017

Great beds -- I slept like a rock! Very clean, nice-sized rooms, good selection at the free breakfast, exceptionally pleasant desk staff. Overall a great stay! A few additional notes: The rooms in this motel open to an outside walkway rather than into an indoor hallway, so I didn't feel comfortable opening the screened window as other guests would walk by occasionally. Lots of construction-type workers were staying at the motel, many of them smoking outside their rooms -- but none by my room thankfully :-) I noticed only very muffled sounds from adjoining rooms. Breakfast is in the same building as the lobby, which is a separate building from where the room was.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
All of us here at the Best Western thank you for your kind words. It is our pleasure to have you stay with us. Positive comments such as yours serves to encourage the entire staff. Thank you again for the kind words Cant wait to have you back!!

"Mamawalker"

5
13/10/2017

It was a total great experience. Staff was very friendly and helpful! The room was very clean and decor was nice? Very up to date and comfortable? We stayed there as a half way spot between area attractions and it worked out great for us?

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for sharing your experience with us and the rest of the Trip Advisor community. We are happy to hear that you enjoyed your stay and hope to see you back again in the future.

"One night, just perfect!"

5
11/10/2017

From the sanitized remote control, clean bathroom with a great fan and wonderfully hot water, to very comfortable pillows, this hotel gets two thumbs up from me!!! Reasonable price and friendly desk service!

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello Sherri, Thank you for taking the time to write a thoughtful review about our property. Here, at Best Western, we strive to please all of our guests with little details that will make their stay better. Thank you again, and I hope to see you in the near future!

"One Night Stand"

4
28/09/2017

The Hartland Best Western was fine for one night, but I doubt many would stay longer. It was build in the old 70's fashion with all doors facing outside. The rooms have been updated and are in good shape. The staff was very friendly and that friendliness raised the overall rating.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for sharing feedback on your experience at our hotel. We're pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for taking the time to write a review.

"So impressed"

5
27/09/2017

We stopped at this location on our way to Mackinaw City and expected a reasonable place to spend the night. Well, this was so much more than reasonable; incredibly clean, very well appointed, roomy and comfortable. Separate sink area, built-in microwave and refrigerator, large desk area, many outlets for all electronics, remote enclosed in sanitary pouch as was the extra blanket. Sheets and spread extremely clean. And then there was bathe complimentary hot breakfast that included everything you could think of. All in all, we stayed a Dr o f night I. Our way back to PA. Dry gracious employees. Very impressed by their high standards.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to rate our hotel and to review our property. I'm glad that you like our new renovations and our full hot breakfast. More so, I'm happy that you enjoyed your experience without any issues. At Best Western, we strive to diminish guest complaints before they are even made. We hope to see you soon as you are a frequent guest!

"Pet Friendly"

5
24/09/2017

It is difficult to find nice pet friendly hotels in Michigan. Best Western at Hartland was excellent. Do not let the appearance of the parking lot put you off. Needs repairs and seal coated. Rooms were recently updated and super clean. Breakfast was great with some different options than the norm.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for choosing to stay with us! I am happy that you felt our hotel was accommodating for you and your pet. As you already know, we have designated, pet-friendly rooms for our guests bringing their pet(s), and I am glad that you enjoyed your room. I will be more than happy to pass on the positive feedback to the staff, as they continue to work in order to satisfy every guest every day. Thank you, again.

"Hartland Best Western- great!!"

4
15/09/2017

It was conveniently located right off the freeway and close to shopping and dining areas. Perfect for long term stays. Staff and owner was amazing! Definitely would recommend for anyone to stay here!!

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Greetings! Thank you for taking the time to review our property. I am happy to see that you felt our rooms were clean and comfortable, and that our staff was friendly and helpful. More so, I am glad to see we have exceeded your expectations with all of our wonderful accommodations that you mentioned in your above review. Thank you again for reviewing our property, and we hope to see you in the near future, where we cane exceeded your expectations once more!

"Excellent stay"

5
14/09/2017

I stay at your location on a regular basis, your employees and all staff are very outgoing very knowledgeable on their jobs. This location is very clean very convenient For my business needs they are very helpful the breakfast is great and the staff is above board.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello! Thank you for taking the time to share a review about our property on TripAdvisor. You're thorough review truly brings great joy to the staff and I's hearts as we strive day to day to ensure that all of our guest receive the best experience at our property. We hope that our renovated rooms and full hot breakfast brings you back to stay with us. Hope to see you in the near future!

"Great Place to Stay!"

5
11/09/2017

I have stayed in several Best Westerns over the years & really wasn't my first choice when selecting a hotel; however, I was very happy that we chose to stay at this Best Western when we were in town for a wedding! All of the staff were very friendly, especially Colleen. In addition, the rooms were in great shape and you could tell that they took pride in the appearance of the hotel! Great Value + Great Staff = The Perfect Stay! I would definitely recommend this hotel the next time you go to Harland!

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to share your review about our property. The staff and I work hard to ensure that our guests receive the best accommodations and customer service, so we thank you for your kind words. All in all, I hope to see you in the near future, so that we can exceed your expectations once more.

"Great Hotel-misleading from the front!"

5
11/09/2017

We pulled into the Best Western and while the grounds were clean and kept up, I would have assumed from the exterior that the interior would be on the older side. Boy, was I wrong! You could tell everything was renovated and modern from the hotel lobby area to the rooms. They did a beautiful job! and the service was great! the young lady (didn't get her name) went above and beyond to settle a rewards question! and, I got a call from the front desk once I was in the room for a few minutes and able to check it out to make sure it was to my liking. It is obvious they are focused on customer service.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to share your review about our property. I am glad that you felt our rooms were clean and noticed that they were newly renovated. The staff and I work hard to ensure that our guests receive the best accommodations and customer service, so we thank you for your kind words. I am happy that our location was ideal. All in all, I hope to see you in the near future, so that we can exceed your expectations once more.

"Wedding trip"

4
07/09/2017

This hotel is conveniently located to the wedding venue we were attending. The rooms are spacious and clean. The staff was friendly and helpful. A good breakfast is provided. I highly recommend this Best Western.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
All of us here at the Best Western thank you for your kind words. It is our pleasure to have you stay with us. Positive comments such as yours serves to encourage the entire staff. Thank you again for the kind words Cant wait to have you back!!

"Great value, minutes from Waldenwoods Resort"

5
06/09/2017

I stayed at the Best Western while attending a wedding at Waldenwoods. At only a mile and a half away it provided a great value, was cleanly, comfortable, spacious, and had a attentive and nice staff. I would definitely stay here again.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
All of us here at the Best Western thank you for your kind words. It is our pleasure to have you stay with us. Positive comments such as yours serves to encourage the entire staff. Thank you again for the kind words Cant wait to have you back!!

"Solo Female Traveller Felt Completely Safe"

5
30/08/2017

Great location, comfortable, well-appointed room with great staff. I highly recommend this BW & will definitely stay here again when I return. They have a great indoor swimming pool area + a fantastic breakfast spread!

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to write a thoughtful review about our property. Here, at Best Western, we strive to please all of our guests with little details that will make their stay better. Thank you again, and I hope to see you in the near future!

"Rude staff on the night shift"

3
28/08/2017

As the only hotel near 3 wedding venues, I would imagine they have a lot of excited guests. Our group was visiting outside at 1130pm and the staff member came to us and told us we needed to go to our rooms immediately. We apologized and told her we would quiet down. She just demanded that we "go to bed now". We are in our 50s and were not confrontational at all. She would not accept apologies and did it again the next evening. Poor delivery in speaking to their guests

"Unexpected stay"

4
07/08/2017

Recently had a power outage and needed to stay in a hotel with my service dog and this particular hotel is in my town. The only hotel in town. The outside may look a bit old but when I opened the room door I was amazed. The room was beyond clean, the beds tightly made and all the linens were freshly laundered. The decor was updated and modern, including a microwave and ample sized mini fridge. The beds were more than comfortable, just the right amount of firmness and softness,one of the best nights sleep I've had in a hotel in years. And to say they are pet friendly would be an understatement. They are not only welcoming and friendly they have a puppy potty area complete with clean up bags and a receptacle to deposit them in. And I think every staff member said hello to my dog and remembered her name

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time out of your day to review your stay with us. I'm overjoyed at the fact that you feel we exceeded your expectations by our service and accommodations. I will pass on your kind words to the staff, as they will continue to work hard to impress you when you visit us again. Hope to see you soon!

"Exceeded expectations, Highly recommended!"

5
05/08/2017

Our group of 4 friends booked here for a golf weekend and we were very pleased with the service and the immaculate, comfortable, recently renovated rooms. We would definitely return. One note, the rooms have doors to an exterior walkway. If you don't have connecting rooms you do have to go outside to get from one room to another.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for the great review you gave our property. We here at the Best Western of Hartland strive to provide the best guest experience possible. We look forward to seeing you in the future.

"FANTASTIC EXPERIENCE!!! 5 STARS!!!"

5
04/08/2017

Very clean, newly remodeled, safe & quiet area, family friendly, great price!!! Free breakfast that was out of this world....bacon, potatoes, eggs, ham, cheese, waffles, cereal, toast, bagels, muffins!!! They even have hot sauce, honey, jam, peanut butter....fresh coffee and juice. Friendly staff! Easy checkout! WiFi too! We HIGHLY recommend this location. We travel a lot and this was by far one of our best hotel experiences.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for the great review of our property. We are very happy that we met your expectations during your stay. We strive to give every guest the best experience possible. We look forward to seeing you in the future.

"Best Western-Hartland, MI"

5
26/07/2017

This was a wonderful place to stay. The staff were so personal and helpful. The room was very clean & neat, and everything worked very well. The swimming pool was very clean, and reasonable temperature. We really enjoyed our stay here.

Brandon S, Manager at Best Western Of Hartland, responded to this review
Dear James, Thank you for taking the time to leave a review about your stay at our hotel. We strive to make every guests stay the best possible experience. And we are happy that we meet your needs. We hope to see you again in the future for your hotel needs. Again, thank you for the great review. Please feel free to call me at 810-632-7177 if there is anything I can do for your next stay.

"A good night's rest along the way"

5
19/07/2017

This Best Western is right off the expressway, easy to get to and easy to get back on the road. I was warmly greeted by the staff and in just a couple minutes I was in my room which was very clean, quiet and the bed was comfy. In the morning I awoke refreshed and had a nice breakfast in the lobby eating area, I had scrambled eggs, bacon, a blueberry muffin and a small yogurt. Grabbed a hot coffee to go and I was ready for my day !

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Dear Curtis, Thank you for taking the time to leave a review for our hotel, it is very much appreciated. We are very happy that you had an amazing stay with us. We take pride in giving every one of our guests the best possible experience while staying with us. We hope that we will be able to accommodate you in the future. Sincerely,

"GREAT HOTEL FOR A REASONABLE PRICE"

5
17/07/2017

We stayed there for 5 days and was very pleased with the service and the people that helped us were all very nice, accommodating and handled our needs perfectly well. The breakfast cafe were very clean (the service lady was very nice and clean crumbs and table all the time), well stocked with food, varied selection. Our room was clean and decent although sometimes, wifi is slow.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello Robert, Thank you for taking the time to share your experience at our property with TripAdvisor. Your honest and positive comments about your stay truly exemplifies our mission at Best Western of Hartland: To provide every guest with exceptional customer service and accommodations during their entire stay. By the looks of your review, our staff, breakfast, location of our property, and room rates validated our mission statement. We hope to see you in the near future, where we exceed your expectations once more!

"Best Breakfast"

5
17/07/2017

The check in was quick and the desk lady very friendly. We got a first floor room which was what we wanted. Room was clean and very up to date. No problems at all. The breakfast was one of the best! The eggs tasted like real eggs. The sausage and potatoes were fresh and very tasty. The breakfast room was spotless. The lady taking care of the breakfast & area does a fine job!! All in all a great place to stay. Staff were all very friendly.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to rate our hotel and to review our property. I'm glad that you liked our new renovations and our full hot breakfast. More so, I'm happy that you enjoyed your experience without any issues. Hope to see you soon!

"Clean and an excellent value."

5
12/07/2017

Hotel is clean and seems recently renovated...or it could be just new. Excellent breakfast. Comparing the hotels in the area, this is a great value. I travel often and I had no experience at this location. I would highly recommend it.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you so much for taking the time to write a review. We always appreciate feedback from our guests, and comments like yours serve as encouragement to our entire staff. Thank you again and hope to see you soon.

"Trip to Milford Michigan"

5
11/07/2017

I found the best place to stay near my home town of Milford Michigan at Hartland Michigan. The hotel was clean with large rooms and friendly, helpful staff. There was a convention there but they found me a room. I needed directions when heading back to Indianapolis and the printed off a map for me and explained the map.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you very much for your kind words. We are very happy to hear our team had made such an impact on your stay. I will be sure to pass this review on to let them know how much our guests appreciate the employees just as much as our facility. I hope you choose Best Western of Hartland again! Safe travels!

"Good breakfast and pool "

5
09/07/2017

My husband and and I had a good stay, the room was pretty pricey though $150 for a Saturday night. The room was clean and had a fridge, microwave, safe and toiletries. The pool was open until 11pm and was pretty big 3ft-8ft. The breakfast was good too, open 7-10am and had the essentials fruit, cereal, juices/coffee, muffins/bread, and yogurt. It also had an area to make waffles with toppings, biscuits and gravy, and an area to make breakfast burritos with eggs, sausage, cheese, salsa, ham and tortillas. It's more of a motel set up where the rooms open up to outside, but it was well kept.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to share your experience at our property with the world. By the looks of your review, we seemed to have satisfied your expectations, and we are ecstatic by that fact! All in all, I hope to see you in the near future, where our accommodations will exceed your expectations once more!

"Beautiful hotel"

5
05/07/2017

Beautiful hotel. CLEAN rooms. Excellent staff. What more can I say. This hotel will be my new go to hotel when visiting relatives. I will also tell other family members about this Best Western location.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hi there! Thank you for taking the time to share your experience at our property with Trip Advisor. It looks like our accommodations exceeded your expectations, which means the staff and I have reached our goal! At Best Western, our mission is to ensure that we exceed our guests' expectations. We hope to see you soon!!!

"Hartland's jewel hotel"

5
03/07/2017

Excellent value. Large room with king bed, fridge and microwave. Extremely friendly staff. Manager even printed the cross word puzzle for my husband! Quiet location off the busy highway. Excellent breakfast with huge assortment of fruits, yoghurts, eggs, etc. Would definitely recommend.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Dear Monique, We would like to thank you for giving our property such a great review after your stay with us. We strive to provide the best possible stay for each of our guests. We also take pride in providing one of the best hot breakfasts in our area. Again, thank you for choosing Best Western of Hartland for your hotel needs. We look forward to seeing you again in the future.

"Clean, nice rooms, above average breakfast and coffee"

4
02/07/2017

My family stayed here to attend a wedding in the area. We had three rooms- one of them handicap accessible. One room brought their dogs. We were highly satisfied with the quality of the rooms and breakfast; I was concerned that being pet-friendly might mean the rooms would smell, but they were better than most no-pet hotels!. Everyone liked the strawberry pancakes and upscale topping options like chocolate chips, powdered sugar, and fruits. The coffee was better than I am used to at a hotel. The location was extremely convenient and even relatively pleasant with nearby meadows; I saw several unique species of birds from the parking lot alone!

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Dear Rachel, Thank you for taking the time to give our property a great review. We are also very happy that we were able to accommodate you during your stay. We strive to provide the best experience to all of our guests. Again, we thank you for staying with the Best Western of Hartland. And we look forward to seeing you again in the future.

"Perfect"

5
22/06/2017

They were amazing to us and fixed a mistake that I made in the booking process with no problems. I thought we were in big trouble with no where to stay. Thankfully they're all about costumer service and willing to work with you.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello Stacy, I am glad we were able to make everything workout on both our ends. I hope you were able to enjoy our renovated hotel and all the accommodations we have to offer. Hope to see you soon!!!

"Breakfast servers rude"

3
05/06/2017

Average rooms A bit pricey considering location and room quality Breakfast staff was rude We stay here often but refuse to do breakfast because of staff They make you feel like you are putting them out even though it's their job

"The Best Experience"

5
24/05/2017

We were very happy with the comfortable handicap capability of the room, the friendly staff and excellent choose of food for breakfast. Very good coffee as well. A very enjoyable stay and we will be back.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to comment on your experience at our property. By the looks of your review, you enjoyed our property and all the wonderful accommodations we have to offer. We are glad that you experienced are FULL hot breakfast We expect to see you in the near future, where your experience will be better than your last!

"Great room, nice staff, affordable"

5
17/05/2017

The staff couldn't have been nicer. Roomy accommodations, very clean, fine amenities; everything an ordinary person could want. Plus the free breakfast--eggs, waffles, fruit, cereal, juice, pastries. I would stay here ANY TIME. I'd even like to live here.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to comment on your experience at our property. By the looks of your thorough review, you enjoyed our property and all the wonderful accommodations we have to offer. We are glad that you experienced our FULL hot breakfast We expect to see you in the near future, where your experience will be better than your last!

"Awesome Hotel! Super fun for weddings!"

5
11/05/2017

Best Western of Hartland is a great place for group wedding guests. The staff were friendly and personable. The lobby is clean and offers coffee and flavored water. The rooms are spacious, clean, and aesthetically pleasing. Great place for memories!

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello Megan. Thank you for taking the time to share your experience with us! I'm ecstatic that you rated our property five stars. At Best Western, we strive to bring our guests the best experience by providing the best accommodations. Hope to see you soon!

"clean and great location"

5
28/04/2017

Clean and comfortable right off the highway.. I would suggest this hotel and I would stay there again. Beds were comfortable. Bathroom and room was recently updated. Loby was clean and the clerk was helpful and pleasant at check in.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to review your stay with us! The staff and I are overjoyed that our accommodations exceeded your expectations. I'm glad that our clean rooms, delicious breakfast, and friendly staff were able to meet your standards. Hope to see you soon!

"Hartland Best Western"

5
16/04/2017

Like the over all experience very much! Room was very clean and comfortable. Breakfast was very good. Easy to get to. Much shopping nearby. Easy to check in and out. The fan in the room was great to block out any noise that there might be.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to review your stay with us! The staff and I are overjoyed that our accommodations exceeded your expectations. I'm glad that our clean rooms, delicious breakfast, and friendly staff were what wants to bring you back to stay with us again. Hope to see you soon!

"Updated rooms, immaculate, Great Breakfast"

5
16/04/2017

Staff was beyond cordial, room was modern and very clean, place had a pool (we didn't use) breakfast was a nice buffet with plenty of seating. I called the desk directly and got a better rate and a AAA discount with my reservation after trying on hotel search websites. Motel sits right off the highways, but back enough that there is not much noise. Restaurants of fast food and nice sit down places very close by.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time out of your day to review your stay with us. I'm overjoyed at the fact that you feel we exceeded your expectations by our service and accommodations. I will pass on your kind words to the staff, as they will continue to work hard to impress you when you visit us again. Hope to see you soon!

"Quiet, clean, comfortable, great service, nice breakfast"

5
11/04/2017

We stayed one night while visiting a relative, booked at the last minute, April 2016. I asked for a very quiet room, and was an upper floor, next to a room being renovated, so no neighbor noise. The manager/owner was very understanding, and in the morning, we were very pleased with the breakfast. The room was extremely clean, bed comfortable, no scents! We surely will stay again when visiting family.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Hello there, Thank you for taking the time to share your experience with us at our property. Your honest review is well appreciated by the staff and I. We are very glad that you enjoyed our full hot breakfast. The staff and I strive to ensure that we always meet our guests' expectations, so we take every review as a way to critique what we are doing right now. All in all, I hope to you see you in the near future.

"nice, clean stay"

4
29/03/2017

This is a small hotel but very well kept. It has a fridge and coffee. There's an indoor pool and laundry area. Area felt safe. We were visiting family and this was close by. It was a little over $100 per night, a little high but a nice stay.

Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for your review, the entire staff tries their best to accommodate every guest and make everyone feel welcomed. It is wonderful to hear that you had a pleasant stay with us, it always serves as encouragement to have such positive reviews. Hope to see you soon!!!

"Very Good Value, Excellent Staff, Very Satisfied Overall"

5
28/03/2017

Very Good Value, Excellent Staff, Very Satisfied Overall. Note Rated location as average because it is a bit of a drive for venues in Detroit. However the drive was really inconsequential relative to all other attributes.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you for sharing your experience with us and the rest of the Trip Advisor community. We are happy to hear that you enjoyed your stay and hope to see you back again in the future. Thank you for choosing our hotel!

"Pleasant experience"

4
27/03/2017

Very pleased with our stay. We had a death in the family and this was a convenient place. We had no problems. Beds were very nice. Heat was great. Didn't get to visit the pool. Had other things to do.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you for taking the time to share your experience with us! At Best Western, we strive to bring our guests the best experience by providing the best accommodations. Hope to see you soon!

"Stay under trying circumstances"

4
14/03/2017

We were at this property due to a storm power outage in our area. We were pleasantly surprised at the cleanliness, service and quality of the facility. We had passed this location many times but it was our first time staying there. We would not hesitate to recommend this location to out of town visitors

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you for taking the time to share your experience with us at our property. I am glad that you felt we were very accommodating as the staff and I strive to ensure our guest have the best stay.In all, I hope you choose Best Western in the future as we are excited to have you back with us!

"Mrs Monell "

5
26/10/2016

Amazingly clean! A very classy place to stay. The breakfast server has gluten free options which was wonderful! So glad we chose to stay there! When we getaway again we will certainly chose Best Western of Heartland!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Mrs Monell! Thank you for taking the time to write a thoughtful review about our property. Here, at Best Western, we strive to please all of our guests with little details that will make their stay better. Thank you again, and I hope to see you in the near future!

"Great Place to Stay"

4
24/10/2016

Great place to stay if you are in the area or traveling between upstate and downstate Michigan. Good breakfast with variation if you are there for more then one day. Rooms comfortable, newly updated and quiet.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Dear Minnesota Johnson, Thank you for choosing the Best Western of Hartland for your hotel accomidations. I would like to thank you for your positve review of our property. We strive to make every guests stay as positive as we can. If there is anything I can assist you with in the future, please do not hesitate to give me a call at 810-632-7177. Sincerely, Ken C. Asst. General Manager

"Great Stay"

4
17/10/2016

We recently spent two nights here and had a great stay. The hotel itself is clean and comfortable. Staff are friendly and helpful. Our room was recently renovated and very comfortable. A fridge and microwave were great to have. WiFi is free and good. The indoor pool is large, clean and comfortable. There is no gym here although there is a fitness place nearby. Breakfast is free and very good - s wide selection of hot and cold breakfast foods. We'd be happy to stay again.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings! Thank you for taking the time to review our property. I am happy to see that you felt our rooms were clean and comfortable, and that our staff was friendly and helpful. More so, I am glad to see we have exceeded your expectations with all of our wonderful accommodations that you mentioned in your above review. Thank you again for reviewing our property, and we hope to see you in the near future, where we cane exceeded your expectations once more!

"Newly remodeled rooms"

4
15/10/2016

The rooms were clean and newly remodeled. The personnel were very friendly and helpful. We were there for wedding and it was close to the location of the wedding. The location was ideal because it was close to two major roads.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you for taking the time to share your review about our property. I am glad that you felt our rooms were clean and noticed that they were newly renovated. The staff and I work hard to ensure that our guests receive the best accommodations and customer service, so we thank you for your kind words. I am happy that our location was ideal as it was close to your event. All in all, I hope to see you in the near future, so that we can exceed your expectations once more.

"Cleanest room EVER! "

5
12/10/2016

I honestly loved this place and would 100% stay again. When you walk in it did NOT smell like a hotel room! It was so clean and fresh. The breakfast was a regular hotel free breakfast but somehow better then the usual. They had the usual but with all the fixings. Wraps for the eggs to make a breakfast barrito and toppings for the pancakes/waffles. Pool (indoor) area was chilly (it is October after all) but huge! So we ended up hanging out in there at one of the tables for a bit. The kids did swim for a few minutes each. Would for sure for sure for sure go back!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Christine! Thank you for taking the time to write a thoughtful review about our property. By the looks of your review, you seemed to have enjoyed your stay, and I am glad that our locations exceeded your expectations. Here, at Best Western, we strive to please all of our guests with little details that will make their stay better. We hope that you decide to choose Best Western of Hartland for your next accommodations, as we are more than happy to have you stay with us. Thank you again, and I hope to see you in the near future!

"Great Stay"

5
10/10/2016

Amazingly nice room for the price point. Updated and clean as can be. Nice beds and sheets. Can be a little noisy on the road side of the hotel. Park in front of the rooms which is handy. All in all a great stay for a reasonable price.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings, Bradley! Thank you for taking the time to share your experience at our property with us! I'm glad that you enjoyed our newly renovated rooms, and the price that went along with it. I want to apologize for any noise inconveniences you experienced; be sure to request a room away from the highway next time! At Best Western, we strive to ensure that all of our guests experience luxurious accommodations at a reasonable price. With that being said, we hope that you decide to stay with us again, so that we can make your next experience better than your last!

"very clean rooms and helpful, friendly staff"

5
10/10/2016

Was a very nice place. Rooms were very clean and ready for us a little early. Breakfast items were plentiful, fresh and good. The lady working the breakfast was amazingly friendly and cheerful. Also the staff that checked us in and out very friendly and knowledgeable. Easy access off of expressway. Would recommend this hotel to everyone staying in the Hartland area .

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Jackie! Thank you for taking the time to share your experience at our property with TripAdvisor! I am glad that we were able to check you in early, as we usually do, and I am happy to see you enjoyed our clean, renovated rooms. I will also be sure to make Pauline aware of your thoughtful and kind comments in regards to breakfast. She works hard every day to ensure that every guests leaves the breakfast room with a smile on their face! All in all, I am glad to see that you enjoyed your overall experience, and I hope to see you in the near future!

"Business Trip"

5
02/10/2016

The staff was very helpful, especially Ken, and although I spent only one night here due to an allergy to a newly remodeled room smells, he assisted me in cancelling a booking I had made on the Expedia website which I will never use again. In the future I will call direct to the Best Western/Hartland.

"Great place to stay!"

5
12/09/2016

Convenient to stay close to Ann Arbor, very clean and comfortable, nice breakfast, friendly staff who seemed glad we chose them as our "hosts"... Definitely will stay again when we travel south for the U of M games!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Mike! Thank you for taking the time to review your stay with us! The staff and I are overjoyed that our accommodations exceeded your expectations. I'm glad that our clean rooms, delicious breakfast, and friendly staff wants to bring you back to stay with us again. Because Ann Arbor and other major cities are close proximity, we hope to see you during the next U of M game. As always, Go Blue!

"Very Clean and very quiet. Our favorite kind of hotel."

5
05/09/2016

We needed to stay near Hartland and this hotel was the closest. It was terrific. A great room that was quiet, which is frequently hard to find. We didn't have the breakfast because we already had plans to meet with some friends, but it all looked and smelled delicious.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello! Thank you for taking some time to review your experience at our property. The staff and I are more than happy to see that you enjoyed your stay. Next time you stay with us, be sure to stay for our full hot breakfast that offers items such as eggs, sausage, biscuits, waffles, and much more! All in all, I hope to see you in the near future, so that we could exceed your expectations again.

"Nice hotel, highly recommended"

4
04/09/2016

Got a decent rate ($95) for a room with 2 queen beds on Labor Day weekend. The front desk staff was excellent and they allowed up to check in really early as well as letting us check out a little late. Room was in good shape and clean throughout. Shower was good, plenty of power. Wifi worked alright, I didn't use it too much. My kids used the pool which seemed pretty good, water was warm. Breakfast was very good with the amount of options it gave us. Waffles, pancakes, eggs, sausage, biscuits and gravy, breakfast burrito, cereal, etc. If we are in the area for a soccer tournament again next year, we'll probably be staying here again.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Mike! Thank you for taking the time to share your experience at our property with the world. By the looks of your review, we seemed to have satisfied your expectations, and we are ecstatic by that fact! We will be more than happy to host you and your soccer team again, so when the time comes be sure to reserve your room with us! All in all, I hope to see you in the near future, where our accommodations will exceed your expectations once more!

"almost perfect motel"

4
04/09/2016

Check in quick and easy, not friendly, but not unfriendly either. Morning staff very friendly and helpful. The rooms are newly redone, clean and are quite nice with plenty of space. Internet works well. It is a motel....and a motel with smoking posts frequently throughout including upstairs close to some guest doors. I was never able to walk to my room without breathing smoke. If smoke does not bother you then I highly recommend this motel. It has wonderful management. If smoke bothers you - - I would hesitate staying here until they are able to designate one smoking area away from the building. I hope they do - - then it will rate 10 stars for a motel.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you for taking the time to write a review about our property. I'm glad that you felt our staff was friendly and that you enjoyed our newly renovated rooms. I sincerely apologize about any mishaps that happened during your stay. If you did not already know, we are very strict about our smoking policy and allow no exceptions to smokers. We have actually designated two spots on each floor for smokers, and if there is any disregard to that policy, then there is a $300 fine. Thank you for your feedback, as we plan to use it to improve our property.

"Very Good Hotel"

4
23/08/2016

Not a lot of choices for accommodations in this area. Booked on line at the Best Western website. No problems. Room was very clean and well equipped with microwave, mini fridge, hair dryer etc. Appeared that rooms had recently been revamped as the outside of the hotel is still a bit dated. Convenient location. Never had a chance to use the indoor pool or have the free breakfast. Went with some other people and we both had room with King beds. AC/fan worked fine. I'd say the only downside was I felt it was pricey.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Claudia! Thank you for reviewing our property. I'm glad to see that you enjoyed your stay. We are, indeed, the only hotel in Hartland, which gives us more pressure to be the best. As you already mentioned, the exterior aesthetic of our property looks dated, but I'm happy to see that our renovated rooms and lobby overlooked the exterior look of our property! I hope to see you in the near future, where we can exceed your expectations once more.

"Clean, nice room. Didn't restock breakfast."

4
22/08/2016

I was staying here for a wedding and it was a nice hotel. The staff was friendly and helpful and the room was clean. I had no problems connecting to the internet. My only complaint is the breakfast. We went to the breakfast around 9 and they were out of many of the items. There were no more potatoes, cheese, and many other items. They even ran out of coffee. I figured they were just busy and in a few minutes they would be restocked. Nothing was restocked the whole time I was down there (about 30 minutes). Other than the breakfast, we enjoyed our stay very much.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings, Lauren! Thank you for taking the time to review our property. I am glad that you enjoyed our welcoming staff and accommodating rooms--I'll be sure to pass that on to the staff. On the other hand, I want to sincerely apologize for the inconvenience you experienced during breakfast. Unfortunately, our sweet breakfast lady Pauline was unable to make it to breakfast that morning, so the front desk had to manage both duties. Although this is no excuse for the inconvenience, I hope you understand, and the situation will not happen during your next stay! All in all, I hope that the positive aspects of your experience outweighed the negatives and you decide to stay with us again.

"dog show"

4
22/08/2016

Wonderful dog friendly Hotel! was so nice to just park by your door and walk to a nice grass area and was very quiet during the night.. Employees very nice.. would definitely stay here again and it was easy to find

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you Tracee for choosing to stay with us! I am happy that you felt our hotel was accommodating for you and your pet. As you already know, we have designated, pet-friendly rooms for our guests bringing their pet(s), and I am glad that you enjoyed your room. I will be more than happy to pass on the positive feedback to the staff, as they continue to work in order to satisfy every guest every day. Thank you, again.

"Wedding Week"

5
17/08/2016

Excellent staff, clean rooms, great breakfast, pool for family who traveled from all over the country for wedding on 8/6/16! Especially appreciate the night staff!! Thank you for everything Thank you for your hospitality during the 5 days !! Great location!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you for taking the time to share your experience with TripAdvisor. I am happy that you felt that our accommodations lived up to your family's expectations! We were more than happy to accommodate the wedding party because it is such a joy to see family and friends come together. The staff and I want to thank you, again, for choosing to stay with us, and we hope that your return to Hartland brings you back with us.

"Hartland"

5
06/08/2016

Was a pleasant stay. Clean and friendly. My employees require a breakfast and it was wonderful. The grounds could use a picnic table for outside relaxation, grilling. My employees like to grill dinner and have a few beers after a long day. We advised they will be adding an area soon.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Cindy, Thank you for taking the time to share your experience at our property with TripAdvisor. I also want to thank you for choosing to have your employees stay with us. I look forward to accommodating you and your employees as long as all of you wish to stay. At Best Western of Hartland, we strive to accommodate all kinds of travel, and I am glad that you feel comfortable at our property. All in all, if you have any questions, comments, or concerns, please feel free to reach the front desk, as we aim to fulfill every guests' requests.

"I've been many times"

5
03/08/2016

I visit people in this area and have stayed at this Best Western no less than 8 times. It has always been clean, had friendly staff, and was good. This year, 2016, they have renovated all guest rooms and my assessment is that this is a great place to stay! The breakfast buffet, included in the room charge, is very full and delicious.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you for taking the time to share your experience at our property. As you mentioned, you have stayed here before, and I am glad that our recent renovations lightened your experience during your last stay. I am overjoyed at the fact that you found our full hot breakfast delicious and satisfying! I hope to see you in the near future, where your next experience will be better than your last!

"great place to stay"

5
25/07/2016

good location, excellent staff, and easy to find, and the staff was very helpful . great breakfast bar and lots to chose from. if you go to hartland, this is the place to stay, for the price and quality of the product. centrally located to conference center and a shopping mall and local restaurants in the area.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings, Robert. Thank you for taking the time to share your experience at our property with TripAdvisor. Your honest and positive comments about your stay truly exemplifies our mission at Best Western of Hartland: To provide every guest with exceptional customer service and accommodations during their entire stay. By the looks of your review, our staff, breakfast, location of our property, and room rates validated our mission statement. We hope to see you in the near future, where we exceed your expectations once more!

"Beautiful Room"

5
17/07/2016

We were so pleased with our room at the Best Western in Hartland, MI. Our room (a suite) was very newly remodeled. The space was very comfortable with a queen bed and a pull-out sofa bed, which was new. The space of the room worked quite well for us, which included 2 big flat screen tv's. Everything was very comfortable and the breakfast was very good with many choices. We didn't get to use the pool, but it looked quite inviting. Our room was good value for the money. We originally stayed here because of bad weather in MI and needed to stop, but after staying this time, We will return!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Vanessa, thank you for taking the time to comment on your experience at our property. By the looks of your thorough review, you enjoyed our property and all the wonderful accommodations we have to offer. We are glad that you experienced one of our many suites, as those rooms do "amp up" the experience at our property. We expect to see you in the near future, where your experience will be better than your last!

"We return again and again"

4
11/07/2016

We come to Hartland from Canada to visit family and stay at this hotel every time. The rooms are clean, quiet and a nice size. The hotel is close to a lot of amenities and shopping. Most of all we love the pool, we had to drag our 3 year old out of the pool after an hour kicking and screaming!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Shannon! Thank you for taking the time to share your experience at our property with the world. The staff and I are glad that you find yourself back at our property again and again, as you noted yourself. Our indoor heated pool is definitely an accommodation we pride ourselves with, so we do not blame your daughter! If you have any concerns during your next stay, please be sure to let us know as we strive to resolve every concern every time you choose to stay with us!

"Nice Hotel Great service"

5
08/07/2016

Nice hotel. Newly remodeled 2016. Friendly staff. Great breakfast my daughter can't stop talking about the potatoes. lol I true cringe at paying for a hotel room and getting a FREE (cold) breakfast is suppose to soften the blow to my wallet. But this Best Westerns breakfast was better than McDonalds. A room (with pool) and a restaurant meal 4 for $126 my wallet can handle that.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings, Dawn. Thank you for taking the time to share your wonderful experience with the world. I'm overjoyed that you felt your stay was worthwhile, as you do mention our staff and accommodations. We do offer a full hot breakfast because we feel that our guest deserve more than just a continental. The staff and I hope to see you in the near future as we continue to satisfy your every needs, here at Best Western of Hartland!

"Bad service"

3
02/07/2016

We originally booked 2 rooms, 1ST FLOOR(1 king & 1 double-queen). We arrived & were given 2 king rooms 2ND FLOOR. No other rooms were available, so due to family situation we had to book a 3rd room for one night until the next day when they promised 1st floor adjoining 1 king & 1 double Queen room. The next morning they failed to have what we requested & was promised AGAIN!!! POOR COMMUNICATION AMONG THE STAFF! Rooms, however, were clean, but we had to move twice due to miscommunication & NEVER got what we reserved initially. Great breakfast & close to shopping & restaurants.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Christi, thank you for taking the time to share your experience at our property. I want to sincerely apologize for any inconveniences you experienced with us, as we never deal with matters concerning our customer service. At Best Western, we strive to accommodate all of our guests and all their request. Our property and brand hold higher standards than you think, and we do not want to lose you due to negligible miscommunication. I would like to speak with you personally to know a little more about your experience. If you do not mind, please give the hotel a call at (810) 632-7177 and ask for the general manager Brandon. Sorry again for any inconveniences, and I look forward to resolving this matter.

"along the way"

5
01/07/2016

This hotel is conveniently located on an easy on, easy off expressway exit. Upon arrival I was greeted warmly and quickly in my room . The rooms have recently been renovated with VERY nice upgrades, from the granite counter tops to the flat screen TVs , very comfortable beds, nice artwork on the walls, fast wireless internet, and CLEAN bathrooms and carpeting. Very reasonable priced for rooms that have that level of decor and comfort. Nearby, there are a variety of restaurants, from pizza to finer dining and fast food. There are two major chain drug stores within 500' from the property to grab quick snacks or last minute items one may have forgotten. A grocery store is right across the street, as well as gas stations to fill up before you head out.

"Hartland MI Best Western greatly updated!"

5
30/06/2016

updated rooms are beautiful! breakfast good. Internet/computers free WIFI. This requires 200 letters to complete but I have nothing more to add. We always stay at Best Western.... Only drawback is that this one is just below the Interstate.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you, Gilman, for taking the time to rate our hotel and to review our property. I'm glad that you like our new renovations and our full hot breakfast. More so, I'm happy that you enjoyed your experience without any issues. At Best Western, we strive to diminish guest complaints before they are even made, so with that said, we would be more than happy to place you in a room away from the interstate when you decide to stay with us again. We hope to see you soon as you are a frequent guest!

"Along the way"

1
28/06/2016

This hotel is conveniently located on an easy on, easy off expressway exit. Upon arrival I was greeted warmly and quickly in my room . The rooms have recently been renovated with VERY nice upgrades, from the granite counter tops to the flat screen TVs , very comfortable beds, nice artwork on the walls, fast wireless internet, and CLEAN bathrooms and carpeting. Very reasonable priced for rooms that have that level of decor and comfort. Nearby, there are a variety of restaurants, from pizza to finer dining and fast food. There are two major chain drug stores within 500' from the property to grab quick snacks or last minute items one may have forgotten. A grocery store is right across the street, as well as gas stations to fill up before you head out.

"Nice Surprise"

4
28/06/2016

We selected the Best Western, Hartland, MI for an overnight stay because it was easy access to M-59, US 23 and I-75. From the outside it looks like a typical truck stop motel. But give it a chance. The staff is friendly and helpful, the rooms have been newly renovated and are clean, safe and comfortable. And its location gives easy access to restaurants and entertainment in Flint, Brighton, Ann Arbor and Detroit.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Nancy, thank you for taking the time to share your experience with us. We are glad that, with our new renovations and accommodations, we exceeded your expectations. With that being said, the exterior of our hotel does not truly speak for what the interior has to offer. We have been trying to improve the exterior look of our hotel, but we feel that the interior is more important in increasing guest satisfaction. I would like to welcome you back to our property, as we strive to make your next stay better than your last.

"Morgan Mazurek"

5
27/06/2016

Great rate and customer service !!! Convenient location. Close to restaurants and shopping. Saved $90 for 2 nights for Paige's Promise benefit to accommodate a comedian from Florida. Spoke to Brandon the general manager and was wonderful.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Paige, thank you for taking the time to share your opinion about our hotel. By the looks of it, you seemed to have really enjoyed your stay due to our location, customer service, and accommodations. I'm glad that you felt our rates were reasonable for our newly renovated rooms and full hot breakfast. All in all, I hope to see you when you're in town again!

"Newly Renovated"

4
23/06/2016

If you have stayed here in the past, please give it another shot. We did and were pleasantly surprised! Housekeeping has improved and the rooms and lobby have been completely renovated. We had a nice stay and would not hesitate about returning.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Patricia, thank you for taking the time to share your experience with us. I'm very excited that you noticed a change in our hotel from services to the physical property. I'm glad to know that the staff and I's hard work has paid off due to your satisfactions. I'm more than sure I will see you soon as the staff and I strive to bring back our guests with every new experience. When in town, don't forget to choose Best Western! Thank you.

"Regular Business Traveler"

5
22/06/2016

I stay at this hotel every week for business. The staff is always very friendly and helpful. The rooms are clean and the beds are comfortable. Nothing fancy. Just a good clean place to stay and get a good nights rest.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Scott. Thank you for taking the time to share your experience with us! I'm ecstatic that you rated our property five stars, considering you stay with us every week. At Best Western, we strive to bring our guests the best experience by providing the best accommodations. With that said, feel free to notify the front desk of any concerns at your next stay. See you next week!

"Great Value"

5
22/06/2016

The hotel is right off US 23. It is an older hotel, but the interior has been completely renovated. The room was well done and for the price you couldn't beat the value. There is an indoor heated pool that also was clean and well maintained. It was just a very pleasant stay.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello there, Chet. Thank you for taking the time to share your experience with us! I really appreciate your honest feedback. I'm glad you recognized that the exterior of our hotel does not speak for the aesthetics inside, as we just went through renovations. I hope your recent stay brings you back as we continue to re-brand our Best Western with new features to enhance guests' experience. See you in the near future!

"Quiet, peaceful stay!"

5
21/06/2016

We could not ask for a better place! The employees were gracious, friendly, and very helpful! We left early so did not take advantage of breakfast, however we have stayed there before and it was extremely good, plenty for travelers. The place is very well kept and we had no worries while there. Wonderful place!!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Dawn. Thank you for taking the time out of your day to review your stay with us. I'm overjoyed at the fact that you feel we exceeded your expectations by our service and accommodations. I will pass on your kind words to the staff, as they will continue to work hard to impress you when you visit us again. Although you were not able to enjoy our full hot breakfast, I appreciate the recognition. Hope to see you soon!

"Room 206"

4
20/06/2016

The Service was great. the hotel needs general manitance.caulking,weather striping, and etc. The Breakfast was good and staff was friendly. A Vac and trash was left on the second floor balcony after the morning clean up. It looked bad. '

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Thank you, John, for taking the time to share your experience with us. I'm glad that you felt our accommodations were great. I truly apologize about the trash that was left on your floor. We do have a daily housemen, and he must have missed that! Here at Best Western, we strive to provide a welcoming, clean environment, so your feedback is greatly appreciated. With that being said, I hope to see you again!

"Good Value"

4
04/06/2016

Good value. Friendly staff, decent breakfast, citrus infused water in the lobby, clean pool and in the process of renovating all the rooms. Breakfast includes make your own belgian waffles or pancakes.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Fred, Thank you for taking the time to share your experience at our property. By the looks of it, you enjoyed your stay. I'm glad that our special features stood out to you, such as our full hot breakfast, renovated rooms, and citrus infused water. These features were implemented in order to exceed your expectations. I hope that when you are in town, you decide to choose Best Western as your place to stay!

"Noise and Construction materials laying aroind"

3
30/05/2016

The hotel is remodeling, had screws, nails and razor blades laying on the ground where we were walking to our room, This all should of been cleaned up, thankfully no one stepped on anything. Had a large group of people partying in the parking lot till 3 am, complained to the front desk at 1, they did nothing. Worst stay anywhere ever, nice clean room, everything else was bad.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Thank you for taking the time to share your experience with us. I want to sincerely apologize for the inconveniences during your stay. At Best Western of Hartland, we definitely hold higher standards than what you unfortunately experienced. We did have a new construction worker onsite that was unaware of his mishaps, and we apologize in his behalf. I will contact you in regards to this situations as the staff and I strive to make every guest experience a good one. Also, there were people in the parking lot due to a wedding party. As soon as we were aware of the noise complaint, the staff acted immediately to ensure that the rest of our guest were not disturbed. All in all, I hope you give us another chance, so that we could exceed your expectations.

"Used facilities for family wedding"

5
09/05/2016

We booked 5 rooms. They were clean, and accommodating. The hotel is in a great location to get our guests to and from the wedding venue. Breakfast was a plus and we were treated very kindly by everyone.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hi there Patty T, Thank you for taking the time to share your experience with us at our property. I am glad that you felt we were very accommodating as the staff and I strive to ensure our guest have the best stay. I am also very happy that you recognized our new FULL hot breakfast that is offered every morning as a way to say thanks for staying with us. In all, I hope you choose Best Western in the future as we are excited to have you back with us!

"Very Dog Friendly"

5
03/05/2016

Nice place to stay as it is within walking distance from shopping and restaurants. The breakfast was great and the coffee was the best. The staff were very pleasant and accommodating. The best part is that this hotel takes DOGS!!! Will always stay here when I come this way.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Cynthia, I love the enthusiasm. Thank you for taking the time to review our property. Yes, our property is pet friendly. With our new renovations, we have designated a few rooms for guests who want to bring their pet(s) with them. I'm glad this feature made it convenient for you. Also, thank you for complementing our breakfast and coffee; they are a guest favorite! Any who, thank you again and the staff and I hope to see you in the near future!

"Good place to stay, close to Waldenwoods Resort"

5
01/05/2016

Stayed here one night for a wedding reception. Nice hotel, recently remodeled. Rooms are new and very clean. Rooms have refrigerator, tv, and microwave. Nice if you need this. Refrigerator was a little noisy so I ended up unplugging it at night. Staff was very nice. Breakfast buffet was good. Beds are a little hard. Lots of pillows to chose from. This location is about a mile from Waldenwoods Resort. We had a wedding reception to go to there. This is the closest hotel and was a good choice. For a budget hotel, no real complaints. I would stay here again. Rooms are quiet. We were in the middle on the second floor. The hotel is realively quiet. I did not hear any people. Once in awhile you would hear a semi on the freeway. The noise level was not bothersome. I hope that the hotel mgmt replaces the stairways. I would not recommend walking down the stairs with heels on.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello there, Thank you for taking the time to write a thorough review of our property. I'm happy that you noticed that our property has gone through renovations. Our goal for this renovation is to ensure our guests the best stay with us, and its doing just that. With our new renovations, we did reinsulate the walls, so the room is more comfortable and more quite for our guests. Thank you again for writing a review, and I hope to see you in the near future!

"Nice place to stay"

4
30/04/2016

This is a nice Hotel/Motel and it is in the process of being totally renovated, It is close to M23 highway and easy to find. Three or four restaurants across the road and I would highly recommend the Irish Pup and Grill.

"Family time"

4
21/04/2016

We visit family in Michigan a few times a year. We like this hotel because of it location mostly. From M-59, you can get most anywhere easily. We also like the friendliness of the staff. For the most part the hotel is clean and comfy. The only thing I/we dislike is getting to the breakfast room because it is not attached to the rooms. If it is raining, snowing or if you have difficulty walking; it can be a problem. Other than that I would suggest staying at this hotel!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Billie, Thank you for taking the time to share your experience with trip advisor! We are glad to hear that our hotel was comfortable and met your expectations. We are an external property, so you do have to walk to get breakfast. However, regardless of the weather conditions, our sidewalks are constantly cleared and cleaned of any debris in order to ensure you have the best stay with us. I will assure you that the next time you stay with us, our accommodations will definitely be worth the walk to the lobby for breakfast or the pool to swim. Thank you again for your time, and I hope to see you soon!

"Newly renovated rooms"

4
18/04/2016

For the price - this hotel is great. No frills. But the rooms have been newly renovated and mine was very clean and comfortable. The hotel has very easy access on and off the highway and you can get to a variety of different places within 30 minutes. And the staff were very friendly and customer service oriented - wanted to make sure I had everything I needed and my stay was good. Definitely worth the price I paid.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings, Thank you for taking the time to share your experience with the world! I'm glad to hear that you like the new renovations as the staff and I are striving to revolutionize our property. We want to give our guests the best experience, and your feedback allowed us to know that we are doing just that! I hope to see you in the near future as you seem like a loyal guest!

"Stay while traveling to Detroit Metro"

5
10/04/2016

I had a flight cancelled in northern MI due to bad weather and the next available flight down to TX was out of Detroit Metro. I stopped off at this motel the day before flying out. It is in a convenient location and the room was clean. There are several nearby restaurants to eat at. They also had breakfast available, which was very convenient.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings Jason, Thank you for taking the time to review our property. I'm happy to hear that our property was a convenience to you during such a stressful time. Luckily, I'm glad you recognized that our location is perfect as we are surrounded by restaurants, gas stations, and grocery stores. Along with that, I hope you enjoyed the full hot breakfast we offer every morning. All in all, it sounds like you enjoyed your stay, and the staff and I are very happy to hear that. Hope to see you in the near future!

"Very clean"

5
10/04/2016

Room was clean, modern, all in working order. Vending machines were out of order, but not a real problem. We just went without treats. Bed was hard for our tastes, but over all, room was great. Would recommend to others.

"beautiful, beautiful, beautiful!"

5
09/04/2016

This hotel completely changed after their renovations!! I loved the new rooms...so modern and chic. My favorite part of the stay was the hot breakfast; egg, sausage, biscuit--this was so convenient and it saved us some money! Great location; surrounded my convenience stores, gas stations, restaurants, etc.

"Local Funeral"

5
03/04/2016

One of our most comfortable stays at a Best Western. We enjoyed your recently renovated room and the comfort of the bed. Internet didn't work well, but being new, it probably needs some adjustment. We like that we could bring our dogs, but wish a portion of the cost could be refundable upon post inspection. May be using BW more in the future.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Greetings David, Thank you so much for your thorough evaluation of our property. I'm over joyed that you enjoyed our newly renovated rooms and lobby. We did recently upgrade to a higher quality internet, and unfortunately we were going through maintenance with it during your stay. I hope to see you in the near future so you can enjoy our new rooms, indoor heated pool, full hot breakfast, and high-speed Wi-Fi again!

"Great place to spend the night"

5
16/03/2016

My son and I had just driven 10+ hours and just wanted a good night's sleep before the second leg..another 10 hour drive. The room was clean and tastefully decorated. Although near the highway for easy on and off, there was no road noise. We were first in line for breakfast...so everything fresh and tasty. We would stay again.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, Michael. Thank you for taking the time to reflect on your experience at our property. I'm glad that you felt our rooms were clean and "tastefully decorated." If that is the case, you are going to love our newly renovated rooms! I hope to see you again in the near future, so you could enjoy our refurnished property and delicious breakfast again!

"Very comfortable beds and great breakfast."

5
13/03/2016

My grandson and I stayed one night and was very happy with our nice clean rooms. Exceptional breakfast. Only complaint we had were the people we had next to us, very noisy late and very early but can't take away from the hotel with that as that was not their fault. I will definitely stay again!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello! Thank you for taking the time to evaluate your experience at our property. I'm glad that you felt our rooms were clean and our breakfast was exceptional. We actually inspect our rooms twice daily to make sure we exceed our guests' expectations! Along with our clean rooms, we spend a lot of time choosing the right breakfast options in order to satisfy our guests. Unfortunately and rarely, we do have some guests who tend to be a little nosey, and we try to control the nose level as much as we can. All in all, I hope to see you in the near future!

"Exceeded expectations & completely satisfied"

5
11/03/2016

Absolutely wonderful! Aside from incomparable customer service, meticulously cleaned and modern style rooms, multiple amenities for use and great pricing-- we are so grateful that with limited time we chose to stay here! A very special thank you to both Kayla and Colleen who went above and beyond to ensure us the most pleasant stay. Best Western of Hartland should give recognition to the two of you; we'll be sharing our experience and emphasizing how far above completely satisfied we are! Thanks again!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hi, Jessica! Thank you for taking the time to review your stay at our property. Your thoughtful comments and kind words are the reasons why the staff and I are in this business. We love to hear that we exceeded your expectations with such a low rate! I will be sure to pass on your kind remarks to Kayla and Colleen, two very committed and hardworking employees. Again, thank you for reviewing our property, and I will see you in the near future.

"Stranded by snowstorm. Great hotel."

4
06/03/2016

My daughter and I were caught in snowstorm and needed a place to stay. This hotel is immediately off the highway. We booked the last room. Double bed, refrigerator, microwave, coffee, pool, full amazing hot breakfast, cable, free wifi. Rooms were very clean. Hotel is rennovating, and we stayed in older section. Can't wait to see new rooms. Staff was very nice. I would definitely recommend staying here. Also 15 minute from Tanger Outlet in Howell and 15 minutes from Ann Arbor.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hey there, Linda! Thank you for taking the time to review your experience at our property. I'm glad that our property was made convenient to you when you were in the middle of a snowstorm, as we are right off the highway. Along with our accommodating hotel, I'm happy you took the time to explore the area that surrounds our hotel as there is a lot of shopping centers, grocery stores, etc. Yes, you got it right; we are going through a full renovations with all of our rooms, and we are anxious to have you back so that you can have an even better experience with us!

"Bobbie"

4
01/03/2016

This is a clean nice hotel. Exceptional for the price. The breakfast is excellent. The personal is friendly and extremely helpful. The room is clean, just a bit dated. The bathroom is also small. The beds were clean and comfortable.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello, there! Thank you for taking the time to review our property! I'm over joyed that you enjoyed your stay at Hartland Best Western. I'm glad you felt that the rate was reasonable for what you experienced. In regards to the rooms, I just want to let you know that our rooms are going through a FULL renovation that will be completed in less than a couple months. Please be sure to check out our modern and chic rooms when you decide to visit us again! Lastly, I want you to know that the staff and I take pleasure in the kind words you use to describe our property, and we are excited to have you back in the near future.

"Hartland Best Western"

3
19/01/2016

A hot tub was pictured on the website. This is the what I wanted most of all, and unfortunately this hotel did not have one. The breakfast bar was ok, but staff stood around in front of the coffee maker, and rudely reached over me to re-stock scrambled eggs without so much as an excuse me. All people, but especially those in customer service, should remember their manners no matter how busy they think they are.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Pamela, First, I wanted to thank you for providing your input and feedback on your recent stay at our property. Your words mean a lot to us, and we will take everything you addressed into consideration. I wanted to mention that our website only pictures our indoor heated pool! Otherwise, our property does offer a hot tub in our premium rooms, such as the "King Hot Tub Suite." I wanted to apologize in behalf of the staff. Our team trains weekly on customer service to ensure that we meet guest expectations. There is no excuse to lack customer service, and I sincerely apologize for what you experienced. If you could please contact me, Brandon S, at (810) 632-7177 to discuss the details of your experience more in depth that would be great! Other than that, I hope to see you in the near future!

"Good last-minute stay"

4
05/01/2016

Solid hotel. Better than average breakfast with multiple choices, not just coffee and rolls. Clean and well-maintained. Very helpful staff, who reported that it will be updated and remodeled. No complaints and easy on/off US 23.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Blair, Thank you for sharing your thoughts about your stay at our hotel with trip advisor. I'm glad that you felt we were accommodating, and that our breakfast was beyond your expectation of just coffee and rolls. We are constantly finding new ways to improve our hotel, and your feedback lets us know if we are doing just that. We hope to see you in the near future!

"Just right place to stay."

5
04/01/2016

Overall good experience at the hotel. This was our second time to stay here and we enjoyed the stay very much. The rooms are clean and comfortable. The older cfl bulbs over the bathroom mirror are a little weird - not the "instant on" type - so it take a few second to brighten. That's a very minor inconvenience. The only issue we had was the WiFi. For two of the three days we stayed the connection show "limited" which means no connection. We could only use a secondary very weak signal. This too was not that much of an inconvenience for this trip.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Carly, Thank you for taking the time to share your experience with us on trip advisor! I'm glad that our hotel felt acted as home as you said our rooms were comfortable and clean. I sincerely apologize for the mishap with the Wi-Fi connection. Unfortunately, during your stay, we were updating our internet carrier in order to give our guest the best experience. When you visit us again, you will not be disappointed with the Wi-Fi. Also, we are going through full renovations with the rooms. With that being said, everything in the rooms will be brand new and updated, including our light bulbs. Again, thank you for taking the time, and I hope to see you soon!

"Excellent service, good amenities"

5
30/12/2015

Very good hotel for the price, and the staff are fantastic, going out of their way to make sure you are comfortable and your needs are met. Amenities are typical for a Best Western, though it also has a decent size indoor pool. Internet was a little buggy to log on to initially, but functioned fine after that, and that might have been my device's fault.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Mark, Thank you for taking to share your experience at our hotel with Trip Advisor! I am very happy that you thought our hotel was affordable and accommodating at the same time. You mentioned that our amenities were typical for a Best Western; however, that is going to change in the near future. We currently began major renovations with our rooms as soon as we completed renovating the lobby. We are very excited to show you what we have in store as soon as the renovations are over. All in all, we are glad that you chose to stay with us, and I will pass your kind words to the staff!

"Best Western Stay"

5
27/12/2015

The hotel was centrally located and easy to get to for our visit to Hartland for a death in the family. We reserved 3 rooms and everyone was happy with the rooms and the staff. They went our of their way to make our stay as enjoyable as they could. Breakfast was hot and there was a wide selections of items on the breakfast bar. Overall, I am sure that we would stay there again on our next trip to see family - - - Ski's

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Robert, Thank you for taking the time to share your experience at the Best Western of Hartland with the Trip Advisor world! I'm glad that our hotel was easily accessible as well as accommodating. Our full hot breakfast is definitely something to look forward to when staying with us, and I'm happy that you enjoyed it! All in all, the Best Western team is excited to welcome you back to our imminently fresh, renovated hotel in the near future!

"Good value"

5
27/12/2015

Great value for the business traveler!! Front Lobby recently remodeled and updated very sharp. Very friendly and helpful management and staff all answered my questions and supplied my needs. Great location for area businesses and restaurants. Thanks for everything!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Gene, Thank you for choosing to stay at the Best Western of Hartland and sharing you experience with the world on Trip Advisor. The staff and I appreciate your kind words and feedback as it reminds us why we are in this business. I'm glad that you enjoyed our recently renovated lobby, and I'm even more excited for you to see the renovations that are in process in all of our rooms. We hope to see you soon!

"mid warm"

3
19/12/2015

This property is currently conducting a face lift and many long waited updates, will be interesting to see how this looks 90days from now. It is a fair location. It has good places within walking distance to eat.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Mike, Thank you for taking the time to share your experience at our hotel with Trip Advisor. Yes, it is true: we are conducting a “face lift,” more like a renovation! We are very excited to see the outcome of this project as we just completed renovating the lobby. As well as the fine renovations, I'm glad that you recognized that our location is within walking distance of necessities, like restaurants, ATMs, and markets. All in all, the staff and I cannot wait to have you back with us in the near future!

"Hartland BEST WESTERN is the BOMB DIGGITY BOMB BOMB!"

5
16/11/2015

Less than 1 mile from the Waldenwoods where we had a Wedding to attend. Front desk staff were fabulous, our AMAZING maid with a HUGE smile brought me EXTRA EXTRA EXTRA additional pillows to our room. Clean VERY CLEAN room! Breakfast was HOT & DELICIOUS! Wow! Wow! Wow! Will we be back? YES YES WE WILL & WE WILL & CONTINUE TO HIGHLY RECOMMEND BEST WESTERN of Hartland to our family & friends!

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello! Thank you for taking the time to share your experience at Best Western Hartland with Trip Advisor. Your kind and charismatic words act as motivator for the staff and I, and we really appreciate it. I'm very glad that you enjoyed our full hot breakfast and all the wonderful accommodations that we have to offer. When you plan to come back, our rooms will be fully renovated and furnished. We are excited to share what Hartland Best Western has to offer. See you soon!

"Wonderful Staff"

5
08/11/2015

Stayed for two nights. The room was clean and very comfortable. Brittany was our housekeeper, very nice, great personality. She accommodated all of our requests. The breakfast was one of the best we have had. Pauline was the breakfast attendant, she kept the buffet well stocked and clean. My wife had dietary restrictions due to surgery, Pauline was very friendly and accommodating, she handled all requests with a smile. The entire staff were very friendly at all times. Will definitely stay at this hotel again.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hi there! Thank you for taking the time to share your experience at our property with Trip Advisor. It looks like our accommodations exceeded your expectations, which means the staff and I have reached our goal! At Best Western, our mission is to ensure that we exceed our guests' expectations. With that being said, I will be more than happy to remind our housekeeper Brittney and our breakfast attendant Pauline that they are doing a great job. Again, thank you for such kind words, and we hope to see you in the near future!

"Fantastic Place To Stay"

5
30/10/2015

Our three day experience at Best Western in Heartland, Michigan; was suburb, no problems, clean, neat and comfortable rooms, everything you need is there. The hot tubs are fabulous, and there breakfasts are outstanding. Best Western is the place to go, you won't regret it. We stayed in other motels and Hotels, in the past, but believe me Best Western is the way to go and the rewards program is super also.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello! Thank you for taking the time to share you experience at our hotel with the world! Your kind words warms the staff and I's hearts. We are glad that you enjoyed our comforting accommodations. Here at Best Western, we strive to ensure that we exceed all of our guests' expectations, and it looks like we did for you. I hope to see you in the near future, when all of our rooms will be completely renovated!

"Best Western Hartland"

4
13/10/2015

Hartland was about 7 miles from my meeting place, but well worth the drive. The accommodations were equal or better than closer inns, but less expensive. Highland, Milford and White Lake, MI are all within an easy drive.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Michael! Thank you for taking the time to share your experience at our property with the world. The staff and I are gladden that you feel our property is in a good vicinity and that we met your expectations. As you already know, our property is at the heart of Hartland, where all of the restaurants, markets, drug stores, and gas stations are of walking distance. We hope that you choose to stay with us again after we renovate all 60 of our rooms!

"not a best western????"

5
04/10/2015

for a good while we stoped staying at best western, they have been not a clean or good place. this is a great, clean, place to stay. price is right and far below other near this location. we forgot we were at a best western and thought we went to a much higher motel. this is a good stay for a good night sleep.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hi Larry! Thank you for taking the time out of your day to write a review about our property. We are pleased to read such kind words about our property. With our new renovations, the staff and I try to give our guests a completely different experience at Hartland Best Western. We are excited to begin our next project, that being renovations on all 60 of our rooms. We expect to see you in the near future, where we will "WOW" you again with our renovations! The staff and I's mission is to ensure that we exceed our guest expectations with cleanliness, service, and accommodations. All in all, your review justifies that we are doing the right thing! Thank you.

"Best Western Hartland"

4
30/09/2015

I was very surprised by this hotel. It has an older style which often is run down but this property is in very good condition and was very clean. The pool is great and the lodge and breakfast area has been redone. I will definitely stay hear the next time I have business in the area. The staff was very friendly.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello! Thank you for taking the time to review our property. We are pleased that you enjoyed our renovations and accommodations. Best Western is currently refreshing their brand, which is one of the reasons why our hotel is now contemporary and modernized. We actually took the extra mile and went beyond what Best Western required of us in order to exceed our guests' expectations. We invite you to stay with us again when you are in town. Stay tuned for our next project: completely renovated rooms. Again, the staff and I just want to thank you for your honest and positive feedback!

"Great with some issues. "

4
23/09/2015

Well, we had a fairly good two night stay at this hotel. I have mixed reviews. While the beds were comfortable and breakfast delicious. As well as knowing they are going through full renovations, which you can tell is needed here and there. However way better than some hotels we have stayed in even with renovations needed. Great location close to restaurants shopping and gas. Had a corner room was quiet did not hear the expressway very much. Only had a issue with an item in the bathroom hanging from the shower. I give them credit for trying to switch our rooms however it was very late and my son and husband were crashed out in bed already, as I made my way into the bathroom. Simple cleaning miss is understandable, however hard to believe that when they say they check these rooms twice a day they would miss this. I was only given a minimal itty bitty discount for having to drag this item down to the front desk. However again I thank them because when we left they offered to take more off the room because of the incident. Great hotel outside of the mishap would definitely stay here again.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Michelle! Thank you for taking the time to post a review about your stay at our property! I'd first like to start off by saying that I sincerely apologize for the incongruence with your room. That mishap has never happened to us before, since we are very aggressive with the cleanliness of our rooms. With that being said, ours rooms are inspected twice a day to ensure that they are perfect for our guests. Therefore, the staff and I were shocked that such mishap had occurred. The staff and I strive to exceed our guests' expectation, so I am glad that you enjoyed the accommodations that this property has to offer. I look forward to seeing you in the near future, when our rooms are completely renovated!

"Wonderful Motel and Staff"

5
06/09/2015

The staff couldn't be nicer or pay more attention to detail. They just remodeled the office, breakfast room and heated indoor pool. Breakfast good and fresh. Didn't use the pool, but looked nice. The rooms are a little dated, but very good condition and very clean. I was amazed that they are planning to remodel them in Oct 2015 as they really don't need it. They also have a nice range of rooms from handicapped to two queens to king with a recliner. We had three rooms and they were helpful keeping us close to each other.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hi Dorotheamce! First, I'd like to genuinely thank you for taking the time to write a review about your stay with us! The staff and I are very delighted and joyed to hear your words as it really reassures that we are doing the right thing. Your honest feedback has allowed me to change and improve this property. Yes, it is true. After renovating the lobby, we decided to begin renovations with all of our rooms as well. We decided to start this renovation due to our desire to exceed our guests' expectations. With that being said, I'm looking forward to seeing you in the near future!

"Satisfied"

3
31/08/2015

If you are comfortable with a hotel that is outdoor entrance this was a decent hotel. The staff was friendly and professional. I called to make the reservation because I needed a handicapped accessible room for one of the members of our group. They helped by putting the other members of the group in rooms next door to provide easier access for assistance if needed.

Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review
Hello Theresa! Thank you so much for taking the time to share your experience at our property with the world! Considering that there is not much that we can do with being an exterior corridor, we have decided to begin renovations with all 60 of our rooms in the upcoming month! Our rooms will be completely furnished and modernized, so your next stay with us will be even better than your last. My staff and I strive to ensure that all your request are granted, so we are able to meet your expectations. With that being said, I hope you decide to stay with us again if you are in town!