Best Western Plus Hotel Harrisonburg, Harrisonburg

If I could give this hotel zero stars I would. I stayed for one night for business and thought it would be ok given the ratings online, well they lied. I walked into the lobby which was dirty. I dismissed it and just tried to stay positive until I got into my room. Let me back up, the hallway carpets were FULL of stains that I felt gross even walking on them with shoes. So I get into my room and try to turn a light on, it starts flickering. The paint in the room was chipped. I go into the bathroom and the sink is literally falling apart, cracked. I go to put my stuff down on the bed and there are crackers on the floor in my supposed "clean" room". I was so uncomfortable that I wen to Target to buy my own towels, washcloths, blanket and pillow because if they didn't clean the floors then I figured they didn't clean the sheets. When I got back I went to tell the front desk about the issues and their response was "I can put you in a clean room"....well what the heck did you put me in before! I asked to speak to a manager and she wasn't there and then I asked for a refund and they said the manager had to approve it and that they couldn't issue refunds since I booked it through booking.com. Unfortunately, JUM had a home game that weekend so there were not other hotels in town with availability because believe me, I checked. The next day I called Booking.com and they have been trying to get in contact with the Manager Beth to get my refund for two weeks. Every time I call the front desk is less than helpful and very dismissive. I work in the hospitality business and this is by FAR the WORST experience I have ever had or seen in my life. The hotel should be shut down honestly. Do yourself a favor and don't believe the fake ratings, this hotel is terrible!

Stayed one night. Not many places to stay since it was a busy college weekend. Room smelled like smoke. Bathroom supplies were not filled. It just didn't have the clean smell at all anywhere. Sheets were clean though. Definitely won't stay here again.

Nothing fancy about hotel. Definately, needs modernization, but the hotel was clean. If you are looking for the basics...clean, quiet place to rest during trip this is the place. The staff was polite and responsive.

The hotel has changed ownership. On August 31st it is now owned by Best Western. The hotel room's A/C was noisy. you could hear the tractor trailer traffic since it's located next to a truck stop. The room was clean. The staff was professional and polite. Because of COVID restrictions the room was not made up and trash was not emptied during our 3 day stay. We were told if we wanted fresh towels etc. we would have to call the front desk for them. Hotel is due for an modernization and it needs it as the carpeting in the rooms and hall way is quite tired.

Nothing special about this establishment. Looks newer on the outside than it is on the inside. Clean, and covid certainly screwed up the breakfast, but it gets by... The wifi on the other hand is terrible! worst that I have ever seen in any hotel, anywhere. Won't connect, and if it does it flakes it on you continually. Use this one for a family stop...don't try to do any business here!!

IHG Service, Owner at Best Western Plus Harrisonburg, responded to this review
Hello 189stevev, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn about the issues with WiFi connectivity during your visit. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stay with us better than the last. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService