Best Western Hotel Hampton Coliseum Inn, Hampton

aClose to a lot of different stores movie threatre bowling alley 11 mins away from a smaller beach with lighthouse 40 minutes away from VA Beach 30 mins away from Outlets and other shopping centers not bad

My experience at this hotel was amazing. Excellent front desk staff, breakfast was great and family friendly too. Very clean and no noisy disturbances on the hall way. I will recommend this to any one.

The room was very clean and comfortable. The decor is tastefully updated. The hot breakfast was had plenty of options. It was very good. Coffee was available 24 hours. We did not use the pool but it looked very nice.

This was my first time in a Best Western in a long time.....I was traveling with my dog. Other pet friendly hotels have either been run down that I've stayed at or charge astronomically high pet fees. From the moment I walked in, the foyer decor was inviting and the staff at the desk made me feel welcomed. Service with a genuine smile is hard to find in the service industry these days and I was truly blown away by the pleasantness of the staff and cleanliness of the room. I will definitely be back!

Convenient location. Quiet room. Good wifi. Room amenities not very modern, but that wasn't a huge concern for me. Everything worked and most importantly was clean. Breakfast was good. Business center a plus. Good travel information for tourists. Probably one of the better hotels at that price point.

The sheets were dirty and I was given the wrong size to change them myself. The smoke detector was faulty and went off all night and was told after being given batteries to change our myself that there was nothing further they could do until the following day to get it to stop beeping and saying “low battery” the entire night.

The stay was good but was expecting more than what I seen. The lobby is very small and the continental breakfast is served in that little space which becomes very crowded you can barely turn around. The rooms are nice and the floors are too, glad no carpet.

Need better windows, could hear everything going on outside, need bigger closet, more than one way in or out, need more luggage carts, internet didn't work, parking was awful and staff did not explain anything, glad I overheard the previous staff member explain everything to the two guest before me! Glad I had to spend majority of my time at the conference and not at the hotel/room. I guess you get what you pay for!!

I woke up to loud voices and a physical argument a couple was having. Lots of profanity and bumping around. I felt unsafe. In addition, the room was not clean. Pet hair was on the carpet and the furniture and bed.

Stayed here for a long weekend for an event at the coliseum. Room was clean and beds were comfy! Didn't utilize the free breakfast. Staff was so polite and it was within walking distance to the venue. Will totally come back next time!

Simone Ford, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Taylor, Thank you so much for your recent stay and for taking time to share your experience. We are so happy to receive your glowing feedback about our clean rooms, friendly staff and central location. That's always great to hear. We hope to welcome you back on a future visit to the Hampton area. Thank you again for your business and your review. Sincerely, Susan

The woman at check in stated their system could not see any third party reservations (I had used Expedia) and attempted to charge me for the room twice and told me to just report one as fraud with my bank. Don't go here.

Simone Ford, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Gwen -- Thank you for your recent stay. I am so sorry that our front desk representative did not handle your 3rd party reservation in the proper way. We are training new staff at the front desk and this was a training issue that will be corrected immediately. I'm sorry this experience tainted your stay. If given the opportunity, we hope to exceed your expectations at check-in and throughout your stay, on a future visit. Thank you for your business and for your feedback.

great time in hampton and with service at the hotel. very secure quiet and enjoyable. breaskfast was okay and checkout was simple. no complaints. definite will use again.location was great within walking distance of venue and well lighted streets to walk to concert and back. Parking was great also.

Simone Ford, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Mr. Branch -- Thank you for your recent stay and for sharing your detailed feedback of your experience. Thank you so much for your highest rating! It means so much to all of us to know that you enjoyed your stay. If your travels bring you back through the Hampton Roads area, please be in touch with me directly so that I can do something special for you. Thank you again for your business, your wonderful feedback, and your loyalty to the Best Western family. We appreciate it all! Sincerely, Susan Yates Co-Owner

BW in the past kept it's properties up to date. This one is in need of help. The staff was good. The frig had bad odors, carpets worn, ice machine on floor inoperative. There were garbage and full garbage bags on our floor as well as an empty pizza box NEXT to a trash can. The tissue box in the bathroom was empty.

Simone Ford, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Elliot -- Thank you for your recent stay and for taking the time to share your experience. I was happy to see that the friendliness and professionalism of our staff came through, but I was sorry to read about some of the housekeeping and maintenance concerns you mentioned. Thank you for bringing these to our attention. We will use your feedback to correct these issues. Thank you again for your stay and for your constructive feedback.

We arrived at 9:30 pm today and the fourth floor hall air conditioning was broken ( or not on). The hall smelled. There are two bags of garbage by the elevator . On the first floor lobby a pizza box was on the floor next to the garbage can - supposedly the cans were too full. The room refrigerator stinks and not plugged in. The telephone was plugged into itself so was useless. The tissue box was empty. The ice machine on the third floor broken. Just all around not a pleasant experience. Oh- the receptionist at the checkin desk was pleasant. For that reason I gave it the two rating.

Simone Ford, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Simoperry -- Thank you for your recent stay and for taking the time to post a review. As I mentioned in my response to Elliot, who I think was a travel companion of yours, we apologize for the shortcomings you experienced and will use your constructive feedback to ensure that these issues are corrected. Thank you again for bringing these to our attention and for your generosity of spirit in rating our staff so highly. We appreciate that. Yours sincerely,

Stayed here with Supernova Ska Festival Group discount. Arrival was good and room was ready, but desk employee was less-than-welcoming. Only one chance to make a first impression. Other staff was great

Simone Ford, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Hoopurr -- Thank you for your recent stay and for taking the time to post a review. We are so happy to read that you enjoyed your stay and found the staff to be great. I'm sorry that was not true upon your check-in and I have already addressed this with the person who checked you in. We hope to welcome you back for next year's Supernova event. Thanks again for your business and for sharing your experience. We appreciate it all. Yours sincerely,

Stayed here while I moved my son into college. The hotel and rooms were clean. Housekeeping was reduced due to Covid, but staff was responsive to requests. The breakfast was ok. Sausage patties, powdered eggs, waffles and the normal cold stuff. Parking was free and easy.

Simone Ford, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Emstew -- Thank you so much for choosing to stay with us while you moved your son in to college. We very much appreciate your high ratings and your feedback about how clean your room was. That's always great to hear. We hope to welcome you back if you come to visit your son here. It would be our pleasure to have another opportunity to take care of you. Thank you again. Sincerely,

The hotel is in the middle of renovations and it is understandable when things go wrong. The staff was expedient on making things right. The price of the stay was my only true complaint as there should be substantial discounts for current and former service members who placed their lives on the line to ensure your freedoms! I profoundly feel updating needs to be done in the way BW treats/rewards their excellent staff. Holding on to quality personnel should be one of BW's top priorities!

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Mr. Lonsky -- We very much appreciate your honest feedback and want to assure you that we not only appreciate our staff, we treasure our staff, and we do our best to take as good care of them as we possibly can. They are our most valuable assets and we do not take them for granted for even one minute. We appreciate your sensitivity and concern. I'm sorry that you traveled during such a high peak time when our rates were so high. The demand this summer for hotels in our area has pushed rates up across the board and I know it might have been a bit of a shock since you have stayed with us before at a much lower price. We deeply appreciate your service to our country -- and yes, we have you and your fellow former and current service members who continue to protect our freedoms to thank. Thank you from the bottom of our hearts for being such a thoughtful and ind guest. We hope to have the opportunity to welcome you back if your travels bring you back to Hampton in the future. Yours sincerely, Susan

There are lots of hotels around the Coliseum and this is by far the best value coupled with a clean and safe environment. Can pay much much more for a higher end brand nearby, but why? Has a nice little gym, a pool, breakfast, large rooms.

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Ryan, Thank you so much for your recent stay and your great feedback about our property. We strive to deliver a superior experience to the higher priced options in our area. I am so glad that you appreciated the value of our property. Thank you for your business and for your glowing feedback. We really appreciate it. Sincerely, Susan

Rooms well kept. Breakfast good addition. 24 hour coffee a plus. Pool area nice. Pool well kept. Business center conveniently located. Grounds well kept. ADA accessable. Nice workout area. Rooms just great.

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Cindy -- Thanks so much for your recent stay and your beautiful feedback. We were so happy to welcome you and your friends back for a return stay. I'm so glad you enjoyed yourselves. Thank you for being such a lovely and loyal guest. We truly appreciate you. Sincerely, Susan

Traveled for my nephew's graduation when several other High Schools were doing the same so many hotels were already fully booked. I arrived at my sister's before check-in and felt a little hesitant about the reservation as my niece informed my that this was not a good hotel. Hotel was clean, comfortable, wood or wood-like flooring in non-bathroom area. Bathroom was clean, sufficient amenities, in need of updating (but so does my bathroom at home). When we arrived there were some small bits of trash/paper on the floor of the hall but later the area seemed to have been cleaned. Breakfast was a "create your own grab-n-go" with a selection of breakfast sandwiches (one breadless), cereals, milk, yogurt, fruit, and muffin/bar type foods. Fruit juice was also available. Coffee, tea and hot chocolate were available all day I used the fitness room to workout to my own video ( I didn't want to bother my sleeping spouse). It was clean and the right temperature for a workout. There was a weight machine, bike, treadmill and free-weights in the room. It looked like the cushion had been removed from the workout bench. There was a fridge with cold water and towels could be obtained at the front desk. The pool was full and looked clean/refreshing however it was closed. Staff were pleasant and helpful. There was construction going on outside of our window (we were out of the room most of the day so it was not a problem) for a new water park/complex which will be located next door. The water park will be a great draw for families in the future

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Michele -- Thank you so much for your recent stay and for taking the time to share your detailed feedback. I'm sure it will be helpful for other guests considering a stay with us. We are so happy that you were pleasanty surprised by our cleanliness, our gym and pool facilities, and our breakfast offerings. We look forward to welcoming you back to enjoy the water park -- if not sooner. Thank you again for taking the time to share your honest feedback. We truly appreciate it. Sincerely, Susan

It is always a challenge finding a reasonably priced hotel that has a high rating which accepts dogs. This BW Plus fit every category. From the moment we entered the lobby, I knew we chose wisely. Olivia was working the Front Desk and elevated the experience to 5 stars immediately upon check-in. She was friendly, courteous and thorough. The lobby was clean as was the room. Comfortable king size bed with faux wood linoleum floors- which made for a "cleaner" atmosphere.

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Judith -- Thank you for your recent stay and for taking the time to share your experience. Your review means the world to us and we are so happy to know that you and your pets felt welcomed. Thank you for the shout-out to Olivia. She is a superstar and we are so glad you were able to experience her superior hospitality. We hope to welcome you back on a future trip to the Hampton area. Thank you again for your wonderful feedback and for choosing our hotel for your stay. Yours sincerely, Susan

Stayed here for Memorial Day weekend. Though the weather was atrocious, the staff were amazing. Friendly, helpful & you could really tell how much they enjoyed working together. Thanks so much for warming up our cold weekend with your friendly smiles!!

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Lisa -- Thank you for your recent stay and for taking the time to post a review. Your feedback really warmed my heart. Thank you for your very kind words about how our staff enhanced your visit and how, in spite of the lousy weather, you enjoyed your time because of how our team cared for you. That is really great to hear! We hope to have another opportunity to welcome you back. Thank you again for your lovely feedback and for your visit. Sincerely, Susan

Staff was professional, attentive and friendly. The ladies at the front desk was excellent. Hotel well maintained and clean. Exercises social distancing and covid sanitizing protocols. Felt comfortable and safe.

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Cynthia -- Thank you for your recent stay and for taking the time to post a review. We take all feedback to heart so it is extra special to receive such glowing feedback. We are truly grateful for all your kind words. We look forward to welcoming you back on a future trip to the Hampton area. Thanks again! Susan

handicap room reservation made 4 days prior to arrival was given away to someone off the street Manager Simone Ford at first would not even talk to us face to face. Told me they gave room away because it was not in the notes I really needed handicap room .I told them I have a prosthetic leg when room was reserved. She didnt care she was arrogant rude condescending and dismissive. ruined my visit with my son as we had to use a non handicap room, then move out and wait fo a handicap room to be available. We mentioned maybe we should go to another hotel she said fine go ahead. Not very pro Best Western.like their motto "We will make things right"

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Mr. Tierson -- On behalf of our entire team, I would like to apologize that we were not able to accommodate your accessible room on the first night of your stay. It was very unfortunate that we did not have proper notes in your reservation and that we made the error in judgment of giving the room to someone who also needed it. I am truly sorry for this error and we have discussed this internally and made a strict policy that anytime someone requests an accessible room that we leave explicit notes so this never happens again. We appreciated your flexibility very much in allowing us to bring a shower chair in to your room the first night. I'm sorry we did not have a better option for you, but I am glad we were able to move you in to the accessible room after your first night. We appreciate your feedback and again apologize for the disappointing experience.

The stay wasn't satisfactory, and we won't be returning. - During our stay, there were groups of children roughhousing with each other up and down the halls and in the stairs with no adult supervision. We attempted to call the front desk twice and no one was on duty. - The three sodas we got out of the vending machines had expired over a year prior. - No new towels were provided for our second night.

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Ian -- Thank you for your recent stay and for taking the time to share your experience. On behalf of our entire team, I would like to apologize for the shortcomings that detracted from your stay. Your feedback has helped us recognize that if we have a sports team staying with us, our staff must do a better job of policing the hallways to ensure that no one is making noise in the halls and the halls are clear. Our vending machine provider regularly (at least once a month, usually twice a month), services the machines, so I am so sorry that there were expired drinks. I have asked them to come in and go through every item to make sure this doesn't happen again. During COVID, we are offering limited housekeeping services based on local restrictions, and linens are changed upon request. I'm sorry we didn't do a better job of letting you know this. We would have gladly brought new linens if we had known. Again, you have my sincerest apologies. Sincerely, Susan

good location. spacious rooms, fast internet, shopping center is nearby. Events venue, The Hampton Coliseum is nearby. Hotel clean, staff was friendly and helpful. The breakfast was very sufficient during these times of covid.

Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Thank you so much for staying with us and for sharing your experience. Your feedback means so much to us and we are so happy to know that you were pleased with your stay. Thank you for mentioning the hotel's cleanliness and our friendly and helpful staff. That is always so great to hear and I will be sure to share your feedback with both our housekeeping and front desk staff. Thank you so much! We hope to welcome you again if your travels bring you back through the Hampton area. With heartfelt thanks,

F.D Idalis was great professional Maintenance was helpful n professional Clean bright rooms,in feel so safe n secure here. Social distance well in place. This is my 2x staying here 5 star place. My window perfect for sun rise.

Checkin went very smoothly and front desk clerk was very professional. Elevator closed too quickly and hit my arm before I could step all the way in but was fixed the next day. Ac needs to be in the hallways on each floor cause it felt like a sauna. The room was very cleaned and ac worked good but due to covid they said they only clean once a week so during my 4 night stay the room never got cleaned. Definitely need to clean more often . Towel were brought promptly when I called the front desk. The room a few doors down from mine was smoking weed and you could definitely smell it . Signs are clearly posted saying no smoking of any kind but I guess they didn't care. Hotel was in a very location but a little disappointed in the quality of service and I could bring my 1 year grandson to the hotel because of the other room smoking pot.

Susan Yates, Owner at Best Western Hampton Coliseum Inn, responded to this review
Dear Angela, Thank you for taking the time to share your experience. I was happy to see that so many parts of your stay went well and that you found your room to be very clean and the front desk staff to be professional. I apologize for any shortcomings you experienced, and for the elevator closing too fast. I appreciate you acknowledging that we were able to correct that right away. We appreciate your understanding of our inability to offer full housekeeping services during COVID as is the case with all hotels in the Hampton area. Thank you again for taking the time to share your experience. Yours sincerely, Susan Yates

Stayed this past weekend for the night. The hotel is very clean and appears to have been renovated recently with a sleek modern look. The manager Kelli and her staff were courteous and very accommodating. Covid safety measures practiced with social distancing and masks worn. Overall a lovely experience and would definitely recommend.

Susan Yates, Owner at Best Western Hampton Coliseum Inn, responded to this review
Dear Ashley, Thank you so much for taking the time to share your positive experience. We were so happy to know that you enjoyed your stay and that you felt comfortable during Covid and would recommend our property. That really means a lot to us. We hope to welcome you back if your travels bring you back through the Hampton Roads area. Thanks again for taking the time to post such a glowing review. Yours sincerely, Susan Yates

I stayed at the Best Western in Hampton, Va this past weekend and I really enjoyed my visit. It is very modern. ( looks like they have renovated lately) From the time I checked in to the time I checked out, I was very happy. The front desk staff and Manager were extremely friendly. I didn't have a face mask and they gave me and my husband one. The lobby was very clean. My room was so great. I was on the 4th floor and as soon as I stepped out of the elevator, It smelled fresh. My room was very clean and most importantly the bathroom was spotless and my bed so very comfortable. They offered us grab and go breakfast bags and they were filled to the top! During this unfortunate pandemic, I would say this hotel is right on top of making sure everything is super cleaned and safe for us. We will be back the next time we are in this area.

Susan Yates, Owner at Best Western Hampton Coliseum Inn, responded to this review
Dear Shannon, Please forgive my delay in replying to your glowing review. Your kind words and positive feedback about our helpful staff, your room cleanliness and your overall experience are deeply appreciated. We are so glad that you and your husband enjoyed your stay and we hope to welcome you back again when your travels bring you back through Hampton Roads. Thank you again for taking the time to share your positive experience. We are truly grateful. Yours sincerely, Susan Yates, Assistant GM

I have recently stayed at the Hampton Best Western and was so very happy I decided to stay here. I was concerned of course, because of COVID-19. As soon as I walked up to the front door, I could tell I was going to be safe staying here. The lobby was very clean and smelled wonderful! The staff at the front desk was wearing a mask and there is a glass shield as well for extra safety. I was told of the safety procedures they have been doing during pandemic and made me feel so safe. They have breakfast bags at this time and they were really nicely filled with a water bottle, fresh fruit, a yummy danish and a granola bar and napkin. My room was very nice. The mattress was so comfortable and the room was very very clean. The bathroom was extra clean and everything smelled so clean and fresh. All of the staff was so friendly! The housekeepers and front desk staff always spoke to us in passing! I would highly recommend this hotel and plan on being back!

Best western Hampton Coliseum Inn, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Thank you so much for your wonderful review from your stay with us, Brooke. I am so glad you enjoyed your stay and felt safe here with us. We work very hard as a team here and appreciate your kind words. I hope when you are back in the Hampton area, you will stay with us again! Thank you! Kelli Lantz

My husband and I drove to Hampton to visit my son who's stationed at Langley Air Force Base. My son was to stay with us in our room during our visit. When we arrived, we noticed there was a fence surrounding the property with barbed wire on top of it along with several unusual people hanging around the parking lot. In our room, there was no shower curtain in the bathroom. Upon trying to turn on the shower, I discovered it didn't even work! The pool was closed and empty due to COVID. The breakfast area was closed due to COVID. I asked at the front desk about breakfast and we were given to go bags which included a bottle of water, one danish, a small plum and a very small Quaker granola bar. The TV in the room didn't offer pay per view for renting movies. The elevator was stifling hot also. I do not plan to stay here again

Best western Hampton Coliseum Inn, General Manager at Best Western Hampton Coliseum Inn, responded to this review
We very much appreciate your feedback from your recent stay with us. On behalf of our entire team, including our owners, I would like to apologize for your experienced during your stay with us. By making us aware of your experience, you have given us the opportunity to improve, We hope to have an opportunity to welcome you back to our hotel on a future stay and to redeem ourselves. Thank you again for your honest feedback. Sincerely, Kelli Lantz, GM

Staff is NOT wearing masks, contrary to the "We Care Clean" BW video. The video is available on YouTube. We were told it was optional for staff to wear them. The cable would not work on the television; we were told 20ish minutes till repair could be there. After an hour we finally figured out on our own how to fix it. There was a used wash cloth hanging in the shower. Unnecessary items (pen and paper) remain in the room, contrary to video. No masks, unnecessary items, used wash cloth, unwrapped fruit in Grab & Go breakfast -- what can I assume about adherence to the rest of "We Care Clean" protocol?

Susan Y, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Linda, We very much appreciate your feedback from your recent stay with us. On behalf of our entire team, including our owners, I would like to apologize for the shortcomings you experienced with our new We Care Clean protocols. Our cleaning protocols are our most important priority, especially during this time, but obviously we failed you during your stay and I sincerely apologize for that. By making us aware of your experience, you have given us the opportunity to improve, and we will be meeting with our housekeeping and breakfast teams to review the components of our new We Care Clean protocols to ensure that we exceed our guests' expectations in every way going forward. We hope to have an opportunity to welcome you back to our hotel on a future stay and to redeem ourselves. Thank you again for your honest feedback. Sincerely, Kelli Lantz, GM

Here for business at Coliseum. Property is very close and offered a nice clean quiet place to stay. The staff at this property was friendly and helpful. Susan and Kayla went above expectations with their stellar service and smiles. Room was nicely decorated, seeming recently updated. Breakfast had varying hot options,as well as yogurt, fruit & danish. Definitely placed in my file as a place to pick when I'm back in area for business again.

Susan Y, Owner at Best Western Hampton Coliseum Inn, responded to this review
Dear 1withKarma, Thank you so much for your lovely review and for your special shout-out for Kayla and I. As the new owners of the Best Western Hampton Coliseum Inn, your review really means so much to us and we were so happy to know that you enjoyed your stay. We look forward to welcoming you back when your travels bring you back through Hampton. Thanks again for taking the time to share such positive feedback. Sincerely, Susan

We enjoyed our stay at the Best Western this weekend to attend the PBR Velocity Tour event. Everything was great during our stay... our room, staff and breakfast! I gave 4 stars because the bed didn't sleep the best but it wasn't too terrible either.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Sandra Sparks, Thank you for your kind review. We are happy that you enjoyed your stay and we look forward to serving you again soon. Best wishes, SRSyed

We stayed there last week and loved it. We needed another hotel room and immediately thought the Best Western. The food choices were great. They had hot and cold items. The gentleman that checked us in on both visits was very nice, very accommodating, and helpful.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you so much for your kind review. My team and I here at Best Western Hampton Coliseum In are very happy that you had a comfortable stay and enjoyed the facility. We hope to serve you again soon. Best wishes, SRSyed

Nice hotel, spacious room but small bathroom. Breakfast leaves a lot to be desired. Ice machines should be on every floor. Comfortable bed, chair & stool for relaxing. Would stay again. Great dining choices close by.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Susan T, Thank you for your feedback. We appreciate your time and hope to serve you again soon. Sincerely, SRSyed

The room was very clean. The bedsheets are crispy clean. The bed, the pillows, the blankets were so comfortable, just didn't want to get up in the morning. The towels were crispy clean too and the room generally was clean. The hotel was renovated a short time ago, one could still smell the fresh paint. Interesting that there are no carpets in the rooms, but laminates that are easier to keep clean and are better for those who have allergies. The room is well equipped with basic necessities, such as TV, armchair, lamps, wifi... There is a coffee machine in the room, a fridge and ice-bucket with glasses. There is a fitness room in the hotel, which is big enough if somebody wants to work out. There is also a washmachine and a dryer (or maybe two) if one would like to do a wash. These are using quarters and it costs 2 USD for a load. The hotel also has an outside swimming pool, which was closed at the time of our visit in December. The staff is very friendly and helpful. There is an outside mall just a few minutes away from the hotel (one can even walk there in 5-10 minutes) and lots of restaurants and shopping possibilities. Virginia Beach is only 30 minutes away. The only thing that the hotel could/should improve is their breakfast. One can find something to eat, but not the best. The fruits and yogurts are good. There are pastries offered too and you like it if you have a sweet tooth. The waffle should be tastier, etc. There is coffee, tea and hot chocolate available all day long, which is nice. One tip: there is soap in the bathroom at the sink and in the shower, so if you like softsoap and shower gel more, bring your own. Shampoo, conditioner, and lotion are provided in the usual small bottles.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear kat_c_2908, Thank you for your very detailed and kind feedback! My team and I here at Best Western Hampton Coliseum Inn are very happy that you had a comfortable stay. It is our mission to ensure that our guests have the best hotel experience we can provide. Thank you again for your encouragement and for your time. We really appreciate you. Sincerely, SRSyed

Positives: Good location. Easy to find when leaving the highway. Virginia Beach just 30 minutes. There is a very good outside mall just a couple of minutes away and lots odd restaurant and shopping possibilities very close to the hotel. Very friendly and helpful staff. The bedsheets are crispy clean. The bed and the bedsheets, pillows were extremely comfortable. Just didn't want to get up. The hotel was renovated a short time ago. One could still smell the fresh paint. Not too positive: the breakfast is ok. One can find something to eat, but it could be improved.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear KYC2020, Thank you for your kind review. Next time you visit, we will make sure everything is even more to your liking. See you soon! Best wishes, SRSyed

We stayed in this hotel for 9 days while visiting our family who live nearby. Every morning, a full breakfast was laid out. Anything that needed to be replenished was supplied by Orrian who was at the front desk monitoring the needs of the hotel guests. He was quiet and kind. Cynthia, who was at the front desk most evenings was quiet and very nice. She was so helpful when we needed to have towels and coffee packets replenished. By choice, we did not have maid service during our stay. What we appreciated most were the quiet, friendly, helpful staff and peaceful hotel atmosphere. The plumbing fixtures needed some minor attention. We would stay there again as it was very centrally located near shopping and restaurants.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Familyfriends4ever, Thank you for your kind review. We are happy that you had a comfortable stay. Cynthia and Orrion send best wishes and hope to serve you again soon! Sincerely, SRSyed

I have been working abroad for the past 5 months and had to go thru a lot in 2019 since my family lost. But I chose this particular location because its closer to where I used to live at here. Still in transition yet another year but my future looks bright.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Tim, Thank you for your kind review. We are happy to be a part of your memories and will always be here to welcome you home! Best wishes, SRSyed

Jack at the front desk was very helpful with offering affordable activities for me and my wife to do while we stayed in Hampton. I appreciate the approachable personality and the GREATT FOOODD‼️‼️ GREAT STAY DEFINITELY WILL BE BACK ‼️

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your very kind review. My team and I here at Best Western are ecstatic that you had a comfortable stay and we all look forward to your next visit! Jack sends special thanks for his mention. Gracious guests such as you are the motivation for our continuous strive for better service. Thanks again and see you soon. Best wishes, SRSyed

I was very happy with my stay at Best Western. Being single, I felt very comfortable there with the surrounding area. I will make sure to stay there for any further visits the the Hampton area. The location of the hotel was GREAT

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind review. My team and I here at Best Western Hampton Coliseum Inn are happy that you had a comfortable stay! It was our pleasure to serve you and we look forward to your next visit. Best wishes, SRSyef

When we first entered the room we thought it had a strong smell - We weren't sure what the smell was and had hoped it would go away. After seeing a dying roach later, we believe the strong smell was coming from the hotel spraying for roaches. We eventually became use to the smell I guess - After we left the room and came back though we could immediately tell the smell was still there.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Sorry to hear that your stay did not go well. We have two professional pest control companies for pest prevention and they do not treat the property during or prior to guest stay even though the products these days are odorless. Their services guarantee a pest free facility and we are fully satisfied with their performance. Our rooms are newly renovated and we take good measures for cleanliness and sanitation. Our apologies if you did not find the facility up to your standards. We will keep working harder to deliver the best possible experience to our valued guests. Sincerely, SRSyed

We chose this hotel because of the previous reviews. It was clean, had laminate flooring instead of carpet, (which I feel keeps it cleaner and smelling better), has a great complimentary breakfast (hot & cold) and all the employees were friendly and great to work with. Would definitely stay here again.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Mandy, Thank you for your kind review. My team and I here at Best Western Hampton Coliseum Inn are happy that you had a comfortable stay and that you found the facility clean and breakfast appealing! We look forward to serving you again soon. Thanks again. Sincerely, SRSyed

Had a great stay at this best western. Rooms looked new and everything felt clean. Most impressed by the large breakfast spread. There was a surprising amount of variety and even hot foods. The cherry on top was the staff who really go out of their way to make sure your stay is the best it can be.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Doc314, Thank you for your kind review. My team and I here at Best western hampton Coliseum Inn are ecstatic that you found our facility clean and comfortable and that you enjoyed our complimentary hot buffet breakfast! We look forward to serving you again soon! Best wishes, SRSyed

We stayed at this hotel to attend a concert at the Hampton Coliseum (only a 10 minute walk away). We were extremely surprised when we walked into our room; it had brand new laminate flooring, updated linens, and modern accents throughout the room. The water pressure was perfect, and staff was friendly and helpful all three nights of our visit. I will be booking this hotel for next year, too!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Jordan, Thank you so much for your kind feedback. My team and I here at Best Western Hampton Coliseum Inn are happy that you had a comfortable stay. We are particularly glad that you appreciated the updates! It makes our efforts worthwhile if the guests have a good stay. Looking forward to serving you again soon. Best wishes, SRSyed

The service at this hotel is very consistent. The front desk people are eager to help and the rooms are very clean. There was a crowd for breakfast in the morning so we took our breakfast out by the poolside. Pool although we did not use, was very clean and beautiful.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Jont813, Thank you for your kind feedback. My team and I here at Best Western Hampton Coliseum Inn are happy that you had a comfortable stay and that you enjoyed the amenities. We look forward to serving you again soon! Best wishes, SRSyed

The front desk staff were amazing and just so unbelievably kind that I honestly felt like I could burst by the end of my week there. They were very hospitable and generous. On the first day we had breakfast, there just before they started cleaning up what I believe to be the manager came to us and asked if there was anything else we wanted before they start putting stuff away even though breakfast time was over. This same man also went out of his way to bring a small tray of turkey sausage patties to my mother on a different day when she had asked him if the sausages already out were the turkey ones. When he said no, she simply accepted that and went back to what she was doing, so you can only imagine her surprise when he came to her with the tray. Not only that but they also make and give out popcorn to guests everyday. I swear, these people are angels. Aside from that, the hotel itself was nice and beautiful. The pool was nice and clean and so were the rooms. The placement of the AC wasn't bad either since it wasn't right next to the bed where it would make whoever uses that bed freeze. They conveniently placed an ice machine on both the 1st and 3rd floors as well so that was a plus. To top it all off, the location of the hotel itself made it easy to reach a lot of restaurants and some stores. All in all, I would definitely come back to this hotel if I ever came back to Hampton. Best Western has been great.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear PokemaDiva, Thank you so much for the kind words! Your kind review just made our day! All of us here at Best Western Hampton Coliseum Inn are ecstatic that you had a comfortable stay with us. It was our honor and pleasure to serve you. Gracious guests such as yourself are our motivation to keep working harder to deliver the best service possible to our valued guests. Thank you again for your kindness and for choosing Best Western. We look forward to serving you again soon. Best wishes, SRSyed

Everyone was nice and friendly, the beds were so comfortable, the pool was nice, and the wide variety of items available for breakfast was a nice surprise! We will definitely stay here again when we are in the area!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Tawnia, Thank you for your kind feedback. My team and I here at Best Western Hampton Coliseum Inn are really happy that you had a comfortable stay and that you enjoyed the amenities! Gracious guests such as you make us want to keep working harder and deliver the best service possible to our valued guests. We hope to serve you again soon. Best wishes, SRSyed

I actually stayed here in August of 2018 and the cleanliness of the room wasn't up to standard. One issue was that door was coming off the hinges. This issued was fixed partially the still didn't close properly. Another major issue was that the tub was clogged and drained slowly. This issue was fixed also however the tub wasn't cleaned afterward or the next day. I have pictures of the less than cleanliness conditions of my room.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Enigma62, I don't know when you stayed with us last year, but since August 2018, the whole property has undergone complete renovations that have just been completed this June of 2019. We hope that satisfies your worries. Do visit us again sometime. Best wishes, SRSyed

Stayed at this hotel for 2 nights on a high floor. People at the desk friendly, but hotel is dated. Since there is not much around, I must say I am surprised about the high rates. Housekeeping forgot to clean the room, but it was well taken care of. Overall we had a good stay.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Travl2USA, Thank you for your feedback. The hotel has just gone through major renovations this year and is located on the drive way of the Hampton Roads Conventions Center and the majestic Hampton Coliseum. The only way housekeepers would not enter a guest's room is when a ‘do not disturb' Sign is on the door. I hope the front desk was able to take care of your room because they are trained to do so in such situations. We hope that you will give us another chance to serve you again. Best wishes, SRSyed

Well taken care of hotel and in a great location close to just about anything you need.. Our room was very nice. I really liked the small coffee machine in the room. The breakfast was great. I aslo enjoyed the pool.

Very poor management group and staff, no communication with problems. I will never stay at this Best Western again. I suggest no one stay at this hotel until some problem will be address, like staffing and

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Charles Dean, Sorry to hear that you did not enjoy your weekend stay. I believe the management was in contact with you all throughout your family reunion. We do try our best to take care of all our guests. Apologies again if we did not succeed. Best wishes, SRSyed

Staff was very courteous, room was clean. The hallways were extremely warm with no air circulation or A/C. The ice machine on the 3rd floor was broken, and required us to go from the 4th floor to the 1st to get ice. The breakfast area (which is the same as the hotel lobby) is definitely tight with the number of guests at the hotel... seating / table space is limited. Food was ok... typical buffet breakfast.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for taking the time to review our property. It was our pleasure to serve you during an extremely busy weekend that also turned out to be the hottest weekend of the year. Our apologies of the third floor machine ran out of ice as we had two teams staying in that floor and they would fill up their coolers for the players. Please do visit us again and give us a chance to serve you! Best wishes, SRSyed

Good afternoon! Thanks Best Western for such an awesome stay. Good food, nice clean rooms and hotel! Amazing stay! Crystal from front desk was very down to earth, our family loved her! She provided such excellent customer service! Other hotel staff was great too! Thanks and we look forward to returning soon!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Calvin Green, Thank you very much for your kind review. It was our pleasure to serve your family and we enjoyed your Family Reunion equally! Each one of the Corey Family guest was very nice and we hope to serve you again soon. Crystal sends thanks for her special mention and we all look forward to your next visit. Best wishes, SRSyed

This is the first time I have stayed at this Best Western. Marianna greeted me at the front desk. She was friendly, efficient and professional. I felt genuinely welcomed. After she handed me the room key and directed me to the elevator, she handed me a bag of goodies she had put together since I was a Gold Rewards member. Check in was an enjoyable experience. The room was very clean and comfortable. Overall, excellent stay and I will stay again!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Carol, Thank you for your kind feedback. I will surely share it with Mariana. Thank you for being an Elite member with Best Western..we all appreciate your loyalty to our brand and are glad that you had a comfortable stay! Please do plan another visit soon. We look forward to serving you again. Best wishes, SRSyed

This hotel is always a great value. It is always clean and has everything needed for a comfortable stay. The pool is very clean. The breakfast very good and everything was available. I look forward to staying here again.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear 569daw, We really appreciate your kind words. Thank you for giving us a great feedback. I'm sure you meant to give us a 5 circle rating :) Again thank you for your time and for your continued patronage. We promise to keep working harder for our valued guests. See you again soon! Best wishes, SRSyed

The whole hotel was ultra modern and minimalist style. Even so, it was aesthetically pleasing and comfortable. Goo breakfast...more than the usual fare of a “freebie”! Great beds, too! Will definitely go again!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Ed, Thank you for your kind review. My team and I here at Best Western Hampton Coliseum are happy that you had a comfortable stay and found the updates and our complimentary hot buffet breakfast pleasing. We all look forward to your next visit! Best wishes, SRSyed

This property is under new management and thereby having a decline. The food was always lousy during our 5 night stay, being undercooked and stale (bagels and pastries). The juices were watered down. The closet is quite tiny and there are not enough hangers for two people. On the plus side, the room was always cleaned well. The staff, unlike in previous years, was not that friendly, however.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Guest, Thank for taking the time to review our property. We are happy that you found the facility clean. Just so you know, the property has been under the same management for the last three years and has just finished complete renovations this month, including guest rooms, public areas and the pool. We offer an extensive complimentary breakfast buffet and items are ordered through Sysco which is nationwide food supply company. They send the food precooked and frozen and properties heat and serve it. As you know, we had a full house during the minister's conference that you were attending, so the pastries and bagels were delivered fresh every day to meet the needs of all our guests occupying the rooms. We provide four different cold beverages to our guests and they are dispensed through an automatic dispensing system also provided by Sysco. I will forward your concern to them though. We have additional hangers and amenities stacked at the front desk at all times and there is a plaque in the room asking guests to contact front desk should they require any additional items. We take pride in our friendly customer service and apologize if the front desk staff was not up to mark. We will use your feedback to improve on our services. Best wishes, SRSyed

Good afternoon! My name is Janaya and I called yesterday 6/5/19 to inquire about a room but unfortunately y'all were booked during that time. I wanted to say I spoke with Krystal from the front desk and she had wonderful customer service skills over the phone and seemed very knowledgeable and respectable. Hopefully in the near future I will have the opportunity to stay with y'all. Again wonderful customer service!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Janaya, Thank you for your kind feedback. I will surely pass it on to Crystal. I'm sure she will appreciate your kindness as well. We are sad that you wanted to check in on a date that was fully booked..please do visit us at another time and let us serve you! Thank you again for your time. We look forward to your visit. Best, SRSyed

Hotel had been undated since we stayed there 2 months ago. There is no longer carpeting in the rooms which is wonderful deterent for those with allergies. There were also new beds and a comfortable chair. Hotel is in great location within walking distance of Hampton Convention Center with many restaurants and shooping areas in vacinity.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Carol, We appreciate your kind review. It's great to know that you liked all the updates! We look forward to serving you again soon. best wishes, SRSyed

We stayed at the BW Hampton Coliseum for two nights. Check in was smooth and the front desk staff were always very friendly. It was very conveniently located close to may restaurants and a shopping area. I had read it was recently renovated- it appeared to me that the "renovations" were a just a fresh coat of paint over outdated rooms. There was some trash left in my room from a previous customer- it definitely made me concerned how much the rooms were actually cleaned. I did walk by housekeeping a couple times while they were cleaning guest rooms (with the door open as expected) and she was sitting down and on her phone. I used the fitness center- the TV was not working and the A/C was off. Lots of trash in the pool area as well. Overall, not the worst hotel, but would not go back.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Beachfunfam, Thank you for taking the time to review our property. The renovations that were completed this month include new furniture in the rooms and lobby, new door and door locks and new carpet throughout the building. The fitness center TV is also brand new. The AC there is on continuously and when it reaches the desired temperature it turns off automatically. Our pool area has recently been opened this season and boasts fresh pool and patio paint as well. We hope that you will give us another chance and witness the renovations this time. Best wishes, SRSyed

I will say this was maybe my best stay ever in any hotel. Will be staying again on my next visit. Other than the price because of graduations and a concert going on I loved my stay. Location was great, clean and peaceful rooms.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you so much for your kind review. My team and I here at Best Western Hampton Coliseum Inn are happy that you had a comfortable stay and that you enjoyed the facility and it's amenities. We look forward to serving you again soon! Best, SRSyed

I have been getting rooms at the best Western for 50 weeks and I have always had a great experience. The owners know me by name and always greet me with kind words. Mariana and Kayla are always a pleasure to work with during check in.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
It is our honor and pleasure to to serve you sir. Thank you for your continued interest in Best Western Hampton Coliseum Inn. We promise to keep working harder and provide the best service possible to our valued guests. Best wishes, SRSyed

I always enjoy staying at this hotel. The location is ideal and the staff very friendly. They have recently renovated their rooms and I couldn't be happier! Good job Best Western.. you're doing all the right things..

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Britany, Thank you for your kind review. It was a pleasure to serve you. We are happy that you liked our new rooms! Please do visit us again soon. Best wishes, SRSyed

I attempted to cancel and after calling corporate and corporate calling hotel to ask them to cancel my reservation, the hotel manager said no. According to this hotel, I attempted to cancel (according to the hotel clock) AT EXACTLY 4pm and not before 4pm. I went ahead to the hotel the next afternoon (3 hour drive with 2 children just to not give my money away), after checking in online. They couldn't find my reservation. Apparently they went ahead and canceled my reservation at 10:51am on the day of my reservation....but didn't notify me!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Wallicia, You had requested to cancel a non refundable reservation. We had informed you that the reservation will be cancelled but you will be charged one night room and tax as per the hotel's cancellation policy. When you showed up at the property, your reservation was reactivated and you stayed at the same rate you had booked the reservation with. We apologize for any miscommunication but the cancellation policy is clearly stated on our reservation confirmation emails. Best wishes, SRSyed

Worst customer service from this location. I attempted to cancel through customer service BEFORE 4PM. Talked to 2 people at the corporate customer service who then called the actual hotel to try to get my reservation canceled. The woman working there (Mikayla) said there was no manager and the manager wouldn't be there until 9am the next morning to be able to determine if they could cancel. That obviously is not helpful if my reservation is tomorrow. After I asked her to leave a message for the manager, she said she documented it for 4:15 (time our call was about to end). According to them, I didn't try to cancel before 4pm BUT some how I spoke with 3 different customer service people all between 4-4:15.... being put on hold and everything....????? The corporate office claims they really did try to get the reservation canceled but the manager makes the decision, and the manager in this case said no. Actually corporate said that the manager told Kayla (apparently not Mikayla but Kayla this time) that they could not cancel the reservation. Corporate would not give me the managers name. I will NEVER stay at a Best Western based on this experience and I will make sure to put a bad review on every place I can based on this horrible experience AND I will make sure to get the word out to all past, current, and future Hampton University patrons to NOT stay at this hotel. Absolutely horrible customer service from this site. Corporate office seemed like they were trying to get it canceled but it was not under their control.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Licialane, Sorry to hear that you were not able to cancel your reservation. The fact that Best Western Customer service was not able to cancel your reservation and called the property for confirmation shows that you called after the free cancellation time frame or they would have cancelled the reservation themselves. We again apologize for the inconvenience but you do understand that all hotels work on policies which are the same for all our valued guests. Best wishes, SRSyed

I've been coming to this hotel for the past 3 years, usually on business trips, the high level of attention to great service and comfort provided by the entire staff is unbelievable. That is why when on vacation I use this location as well.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Salvador, Thank you for your kind review. It is always a pleasure to serve you. My team and I here at Best Western Hampton Coliseum Inn always look forward to your visits. Thank you for your continued patronage. We promise to keep working harder to strive even better levels of service to our valued guests. Best wishes, SRSyed

The Hampton Inn erroneously canceled our room and luckily we were able to get a vacancy at the Best Western in Hampton Virginia. We were pleased to find the room very comfortable with updated furniture in the guest bedroom area as well as new fixtures in the bathroom. The lobby is also clean and updated. Breakfast is comparable to that at Hampton Inn

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Joy, Thank you for your kind review. It was a pleasure to serve you! My team and I here at Best Western Hampton Coliseum are happy the you enjoyed the facility. We look forward to serving you again. Best wishes, SRSyed

My husband and I visited Hampton VA to attend a RV Camping show, and came up the night before. We'd had a great experience at Best Western in the past and chose this hotel for it's convenience and for our past experience. We were not disappointed. The beds were comfortable, the bathroom was clean, and the hotel was very quiet. The hot breakfast buffet included with the room was wonderful before we headed out for the day!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, It was a pleasure to serve you and your husband. My team and I here at Best Western Hampton Coliseum Inn are really happy that you had a comfortable stay and that you enjoyed yet another stay at a Best Western hotel! Please do visit us again. We look forward to serving you soon. Best wishes, SRSyed

My friend and I stayed at the Best Western overnight. We were attending a quilt conference at the Hampton Coliseum and needed a close by place to stay. This Best Western was within walking distance and had clean, comfortable rooms for a reasonable price. The staff was friendly and helpful and the breakfast was good. Would definitely recommend this hotel to others!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind review. My team and I here at Best Western Hampton Coliseum Inn are really happy that you and your friend had a comfortable stay. We feel Blessed to be patronized by gracious guests such as yourself. Your encouragement gives us the strength to keep working harder to deliver a superior service to our valued guests. Thank you again. We hope to serve you again soon. Sincerely, SRSyed

I have stayed at this Best Western location four times in the past two years. It is very conveniently located. The staff is always friendly and actually seem to care that you have a positive experience. The rooms are always clean. I always enjoy my stay at the Best Western when I travel for business to this area.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you so much for your kind review. My team and I here at Best Western are happy that you find our facility clean and comfortable. We sincerely hope that you will keep visiting us and give us chances to serve you! Thank you again for your time, see you soon. Best, SRSyed

When we checked in Kayla was very friendly and informative. My son is stationed at the shipyard and it was cold out so Kayla told us about a go kart place in Chesapeake we really injoyed. Breakfast was great housekeeping was done well!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Stacy, Thank you for your kind review. My team and I here at Best Western are really happy that you had a good stay and that you found the complimentary hot buffet breakfast enjoyable. Kayla sends best regards for her special mention and we all look forward to serving you again soon. Best wishes, SRSyed

The Staff was friendly, the Hotel was clean that's was it. The water pressure was non-existent and breakfast was well to be polite NOT GOOD. They allow to many people to hang and smoke just outside the entrance, this should be controlled and smoking should be just to the left about 50 feet.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Daniel, Thank you for your feedback and for appreciating the cleanliness of the facility and our friendly team. As for the smokers, as you know we have a 100% smoke free facility. The only designated smoking place for our guests who wish to smoke is in the front parking lot where we have two ash trays. In our complimentary hot buffet breakfast we have three hot entrees every day with an addition of waffles, cereals, oatmeal, grits, pastries, bagels and cream cheese, fruits, yogurts and biscuits and gravy. We sincerely hope you did find items to your liking. Thank you again for your time. Best wishes, SRSyed

My husband decided last minute that he would rather stay in a hotel with more amenities. So I tried to cancel our reservation online (booked on the Best Western Website) and was unable too. So we called the hotel several times and was unable to get a hold of anyone. I went online and sent a message and someone called me back. And we were told we had to cancel it where we booked it from. They apparently cannot cancel over the phone. So we couldn't cancel it. We booked from Saturday to Monday which New Years was during this time. We got checked in a little early. Jon was very friendly! The room was a few dollars more than my reservation said. Got to our room and it was nice, I notice what looked like a blood on the wall next to the bathroom. Cleaned it up no big deal. The beds where comfy and the room was pretty much clean besides that. I personally do not think this room is a good fit for small children. One our kids fell and hit the corner of the wall and got a nasty bruise. Breakfast was pretty good, some of the eggs where old/hard. We enjoyed the waffles and the toppings bar. The kids said the milk tasted old. So we skipped the milk the rest of the trip. I was unaware of the different times of breakfast, I was told breakfast was at 10. Which we checked in on the weekend. The Monday we were there, I went down for breakfast it was a few minutes before 9. (I thought breakfast went to 10) There were other people down there getting breakfast. Someone was making waffles so I had to wait. So in the meantime I made the kids plates. When the waffle maker came free, I went to get mix and only got half a cup. I just made half a waffle and then looked around for an employee to let them know it was out. There wasn't anyone at the desk but I seen a guy cleaning the dining area. I mentioned to him that the waffle mix was out. At first I couldnt understand what he was saying [I sometimes have a hard time hearing] then I realized he was saying breakfast was over at 9. I then said to him that I was told 10 and he just threw his hands up, said something and walked off. I understand he is doing his job but ya know he could of handled it differently. The last night we were there, it was New Years Eve. (I completely understand this was not the hotels fault) As soon as we got back to the hotel which was after 9, you could hear a party from outside. I looked to see if it was our floor or not. Got to our floor and of course the party was a few rooms over. We lucked out and got to our room and turned our fan on and you couldnt hear them. My husband had to run down to our vehicle and by the time he was coming back the cops where pulling in. After that it was pretty quiet besides some unusual noises. Check out was easy and the guy behind the desk was super nice. Overall the hotel was ok, I honestly wish we could of canceled our reservation, but it did save me some money compared to other hotels. Plus it has a good location.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Supersora89, Thank you for your detailed feedback. We apologize if we couldn't provide a superior service to you. Our goal is to make sure all our guests have a good hotel experience. Just to clarify a few concerns you had, we cannot cancel third party reservations.. those have to be cancelled within the free cancellation time frame by the third party who books it otherwise there are penalties involved as in any hotel reservation. We do appreciate that you did stay with us and enjoyed the location and the room. Regarding breakfast hours, the weekday and weekend breakfast hours are displayed at the front desk, in the lobby and in the guest rooms as well. We apologize if there was any miscommunication regarding breakfast hours. We did keep the breakfast buffet on till 10 am on NewYears Day. We are happy that you enjoyed the waffles and toppings bar though. Thank you again for your time. We hope you will give us another chance to serve you better. Best wishes, SRSyed

Mariana on staff went above and beyond to make guest visit a good one. She treated the guest more like a member of the family than a customer the room is simple but clean and neat with a nice armchair the site is in a convenient location near shopping, resaurants ant the interstate

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you very much for the kind feedback! It's reviews like yours that make us keep striving for even better service and standards. Mariana is thankful for her special mention and sends best regards. We hope to serve you again soon. sincerely, SRSyed

The service was great and the breakfast was better than I expected. The bed was soft and the rooms were very clean . My family and I will most definitely be staying in a Best Western Hotel again whenever possible.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind feedback. My team and I are ecstatic that you had a comfortable stay and that you liked our complimentary hot buffet breakfast. Feedback like yours makes us want to keep working harder to try and deliver an even better hotel experience to our valued guests. We hope to serve you again soon! Best regards, SRSyed

Hardly slept due to street and parking lot noise. This was a Monday night in early December, not a weekend or summer night during tourist season. Also, there was not one healthy thing to eat for breakfast and no real cream for coffee.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for taking the time to review our property. It is surprising to hear about the noise factor that you mentioned, as we are located in a very quiet part of town surrounded by different hotels and our guest hardly complain about any noise in the parking lot or surrounding areas. We offer a wide selection of items in our complimentary hot buffet breakfast with a lot of healthy and gluten free options daily. Our coffee bar has half and half in regular and French vanilla options in addition to the non dairy creamers for our lactose intolerant guests. We hope that you will visit us again so that we can make sure that you are having a good hotel experience with us like most of our valued guests do. Best regards, SRSyed

Great customer service, staff were kind and cordial, great hot breakfast selection of sausage, eggs, waffles, biscuits, yogurt, juice, tea and coffee, comfortable beds, modern rooms, great price, and popcorn snack when available

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Lordiluv, Thank you for your kind feedback. We are happy that you enjoyed your room and the complimentary hot buffet breakfast. It was a pleasure to serve you and we look forward to serving you again soon. Best wishes!

rooms had been redone ,very nice .hi-toilets,bed was extremely comfortable,ref.microwave,alarm clock,staff was friendly and helpful.breakfast was above average,location was excellent,easy access to restaurants and interstate

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind review. My team and I here at Best Western Hampton Coliseum are really happy that you had a comfortable stay. We all look forward to serving you again soon. Best wishes, SRSyed

In town for a concert, and arrived without a reservation. Staff very accommodating. Had a great weekend. Hotel was very relaxing, and the shower was awesome. Spouse slept like a baby in the bed. Lovely.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Tasha, It was our pleasure to serve you. My team and I here at Best Western Hampton Coliseum Inn are really happy that you had a comfortable stay and we all look for ward to serving you again soon. Best regards, SRSyed

This is a hotel that I've stayed at many times in the last year. The proximity to the base at Langley is what initially drew me to it. I have had nothing but positive experiences while staying here. The staff is friendly and will go out of their way to assist you.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Shirley, It is our honor and pleasure to serve you. Kind words llike yours make us keep working harder to deliver a superior service to our valued guests. Thank you and best regards! Sincerely, SRSyed

My room is very nice and clean! Staff were very friendly especially Ms.Booth who checked me in, check in process was short and simple and she was super helpful with all questions I had :) I had an excellent stay and 10/10 would recommend to anyone!

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind feedback. My team and I here at Best Western Hampton Coliseum Inn are happy that you had a comfortable stay. Mariana sends best regards for her special mention and we all look forward to serving you again soon. Best wishes, SRSyed

Check in , desk manager Mr Rez, very attentive, polite, friendly and professional. Front desk Melissa very friendly and helpful,thanks the pop corn. Oversized rooms, clean. Bathroom very clean. Nicely decorated room Everything worked. Wifi worked perfectly. Quiet hotel, safe place. Breakfast great for starting the day. Im stay to run Crawlin Crab Half Marathon in saturday and sunday the hotel served early breakfast to runners. Amazing!! Im stay again. Thanks all Staff.

BestWesternHamptonVA, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Gustavo, Thank you for your kind review. My team and I here at Best Western Hampton Coliseum Inn are so happy that you enjoyed your stay. Rez and Melissa send best regards and we all hope to serve you again soon! Thank you again for your time. Best wishes, SRSyed

I have stayed at this same hotel in different rooms a few times now. This particular visit, we got a room that was apparently made for Giants. I had to struggle to get onto and off of the commode, I am 5'5. (room 202) The really need to up their maintenance of the rooms, and they need more than one person running the show while breakfast is being served. Other than that, I was satisfied.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Wendy, Thank you for your continuous patronage. We really appreciate you and the time time you took to write us a review. The toilet in room 202 is brand new and ADA compliant. I will check if there are any shorter versions available for future changes. Thank you again for your business and your time. Best wishes, SRSyed

I always enjoy my stay. Melissa Thomas made sure my room was ready and clean. I will be back again. My stay was more of a relaxation trip. Sometimes I like to enjoy time to myself and relax. A little fun is nice to.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Shannon, It was a pleasure to serve you! Melissa sends best regards for her special mention and we all look forward to serving you again soon. Best wishes, SRSyed

My stay at the Best Western was amazing, thanks to two of your employees: Marina and Melissa. They made me feel at home, they went above and beyond to make sure I had an optimal experience. Melissa even printed my Basscenter ticket for me when I couldn't get the printer working. Marina always made sure to say hi and ask how my day was doing every time she saw me. It was like having friends away from home. I will most definitely be staying there again next year and will recommend it to all my friends. These girls are great and everyone should take note. Thanks ladies!

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind review. We are thrilled that you had a good stay! We all had a great time serving the Bass Nectar fans who were staying with us. Melissa and Mariana send best wishes for their special mention and look forward to your next visit! Best wishes, SRSyed

The room was extremely clean and comfortable. Plenty of fresh linen, bathroom was well supplied at all times. We really enjoyed our three day stay, wish I could have stayed longer. We will definitely be staying here each time we visit our family i Va.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind feedback. My team and I here at Best Western Hampton Coliseum Inn are really happy that you had a comfortable stay. Melissa sends best wishes for her special mention and we all look forward to your next visit! Sincerely, SRSyed

Great time during check in. Mariana Booth was amazing and courteous. She answered any questions I had and helped expedite my check in. I was in my room in under 10 minutes. Room rates were reasonable, the rooms were clean, and the bed was pretty comfortable. Would definitely stay here again.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind review. We are so happy that you chose Best Western! Mariana sends thanks for her special mention and we all look forgorwRd to your continued patronage! Best wishes, SRSyed

Close to places to eat no matter what you looking for fast food or restaurant looking for a place to dance and relax listen to music or if you want a place to shop for you your spouse or the kids even close to the beach and the air and space museum and Melissa Thomas was a good help thanks for everything

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Anthony, Thank you for the kind feedback. We are glad you had a comfortable stay and that you found the location well suited to your needs. Melissa sends best wishes for her special mention and we all look forward to your next visit! Sincerely, SRSyed

Had a great stay for the 3 nights thanks to the Mariana at the front desk for answering all my questions and concerns. Right price, comfortable rooms, great customer service, what more can you ask for!!!!! Coming back soon.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear keith, Thank you you the kind words. My team and I here at Best Western are ecstatic that you had a comfortable stay! Mariana sends best reagrds and thanks for her special mention. We look forward to serving you again soon! sincerely, SRSyed

My family and I stayed here due to Hurricane Florence. The staff here was extremely helpful and every request submitted they fulfilled as best they could. The breakfasts were awesome and even sometimes allowed the breakfast to stay out for late guests so that everyone had a better chance to get breakfast in the morning. When I come back go visit Hampton I will be sure to stay here.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guests, It was our absolute pleasure to serve you and your family. We are so happy that you had a comfortable stay and enjoyed our complimentary breakfast buffet. We will miss you tomorrow morning at breakfast! Thank you so much for choosing Best western Hampton Coliseum..now that you start your journey back home, we wish you all the very best. Be safe and be happy always! Best regards, SRSyed

If I could give this location 0 stars I would. My husband was flying to Hampton on business but due to the impending hurricane his return flight was canceled before even leaving for the trip. I contacted the General manager at this location to get a refund of the room or a credit to use at another time but she refused. She was very rude and unwilling to even speak with me regarding the situation. This is a franchise so the corporate office is unable to over turn the decision of this GM/Owner. To the business owner, Was getting a bad review and losing a customer that frequents Hampton Virginia 4-6x per year worth not transferring or refunding a $100 reservation worth it?

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Ashley, Sorry we were not able to cancel your reservation. We are cancelling all reservations that are coming in during the storm from September 12 to 15 without any cancellation charges. Unfortunately your non refundable one night reservation for tonight did not fall into that category as the weather is sunny today and tomorrow and airports are open. We apologize again, but hotels do run on a policy. Best wishes.

I enjoyed my stay at this location, it is in close proximity to many restaurants and attractions. I was able to relax in a nicely decorated and comfortable room. The staff was pleasant and very helpful.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Emaize2018, Thank you for your kind feedback. My team and I are happy that you had a comfortable stay. We look forward to serving you again soon! Thank you again for you time. Best wishes, SRSyed

Virginia I would recommend the Best Western Coliseum. Staff is exceptional. Amenities at this location are clean functional operational and easily used. Check it out I think you'll like it. It is close to everything that you want to see the Museum's the ships the base food shopping and transportation.

Best western H, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Robert, Thank you for your kind feedback. My team here at Best Western Hampton Coliseum Inn is ecstatic that you had a comfortable stay and found the facility clean and the location good. We look forward to serving you again soon! Thank you again for your time and recomendation. Best regards, SRSyed

The hotel was clean. It was quiet. The staff was very friendly. The continental breakfast was always on time, the food was hot, the breads were fresh and it was always well stocked. It's within walking distance to the Convention Center and the Coliseum.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Robbin, It was our pleasure to serve you. My team here st Best Western Hampton Coliseum Inn is really happy that you had a comfortable stay. We all hope to serve you again soon. Best wishes, SRSyed

We stay at this hotel every year for our family reunion. I have nothing bad to say. The staff was very friendly and tried to accommodate our every need. Great breakfast, very clean hotel, and friendly faces. Looking forward to spending our family reunion here every year. Thanks Best Western.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Ms Brooks, Thank you for the kind words and for your patronage! I must tell you that my whole team thinks your family was by far the sweetest people we have served. It was our pleasure to serve you and we look forward to your next reunion already. Again, thank you for your stay and for the appreciation. It gives us the strength to work even harder to please our valued guests! Best wishes,

My husband and I had planned a family reunion from the beginning of the year and reserved a block of 15 rooms to accommodate our family and friends the weekend of July 20th- July 22nd, 2018. There was a set group rate and the information was relayed to all family members interested in attending several times over a six month period. However, due to some miscommunication from hotel personnel experienced by some family members about the exact cost of the three rooms they had reserved in advance, led to a very unpleasant confrontation, that although resolved by my family member, really put a damper on our planned activity. To make matters worse, the hotel did NOTHING to try and smooth things over. On top of that, I had spoken to the manager/owner about whether or not it would be ok to use the hotel lobby in the event of inclement weather and though her reply at the time( three months before we arrived) was and I quote, "Sure why not the hotel is yours to enjoy", she changed her tune and said we could not when the day presented itself as rainy. We had reserved an area in a Newport News Va park and it just wasn't something we could follow thru on. To make a long story short, we were able to secure a conference room in another hotel that fit the bill nicely. They will also be the hotel we will use for any future gatherings. Lastly, like my title states, this place was not what I expected. Small. tight rooms with even smaller bathrooms with a toilet that did not flush properly, squeaky beds, computer monitor size tvs, spotty wi-fi, and a breakfast set up that was only fair at best. I will never stay there again and I will not recommend it to anyone else either.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Joni Sterling, First of all, sorry to know that you did not enjoy your two day reunion with us. Regarding the rate miscommunication, your relatives that had the issue had booked three rooms and like the remaining rooms that we had booked, rate was also conveyed to them.. but at checkin they insisted that they will be pay for only one room as that was the price for all three rooms. The guests acknowledged that they had read the price on your reunion website but they “did not want to pay that much”. Secondly, when you had booked the reunion, you had asked if you could do a “meet and greet' in the lobby and the management had said it was ok. But during your stay, due to the rain you were asking to do a party for all the 15 room guests with catered food to which we apologized and said the we do not have a meeting room that big and as we have a full house in the hotel, a party of 60-65 people in the lobby will not be possible. I'm sure you would be inconvenienced if another party was taking place in our compact lobby while you were staying. We have to take care of all our guests maam. We are a service oriented hotel and make sure the we provide clean rooms and the best available service to our guests. Apologies again if you were inconvenienced. Best wishes,

We used this location as a base while visiting the Norfolk/Va. BEACH area. Very happy with the accommodations. Easy access to stores, restaurants, and I64. Upon checking In we noticed an issue with the tub/shower control. We were given the option of another room or having it fixed the next day (Monday). Perfectly acceptable. Nice pool area. I loved that the deep end came up to my chin. The menu for breakfast was beyond expectations with eggs, sausage, biscuits and gravy. The only drawback was that the breakfast was in the lobby with one counter height table with 10 chairs. I would stay again.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear DCoach, Thank you for your kind review. My team here at Best Western Hampton Coliseum Inn is ecstatic that you had a comfortable stay and enjoyed the complimentary breakfast and pool area. It was our pleasure to serve you and we all look forward to your next visit. Best regards,

We stayed here on an overnight stop headed to OBX. I found it through the hotels.com app and chose it because of the amenities (pool, WiFi, fitness room, breakfast) at a low price. The outdoor pool is great! Breakfast was good with lots of selection. The fitness room was dirty and the sticky floor was kind of gross. The hotel staff was very friendly and the ice machine was super convenient for traveling. The hotel is across the street from a mall, where we went for dinner and found a cute playground for the kiddos. The Hampton Police Department is there, too, and we saw a lot of police cars around throughout the evening. I never felt unsafe in the area, but was curious about all the police activity/lights. Overall, it was a good experience.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your feedback. We really appreciate the time our guests give us to review our property because it helps us to improve on our services. We are glad that you found the hotel comfortable and the breakfast and pool area enjoyable. I have instructed the maintenance staff to make sure the fitness area is always clean and updated. Thank you again for your time. We hope to serve you again soon. Best wishes, SRSyed

I have stayed here previously, and this hotel never fails to please me. The staff makes their guests feel so special! Breakfast is great and rooms clean. What else would I need! This is my hotel whenever I'm in the area.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Robert, Thank you for your kind feedback.. it's always our pleasure to serve you. My team here at Best Western Hampton Coliseum Inn is so happy that you enjoyed the complimentary hot buffet breakfast and found the rooms clean. You made our day! We look forward to serving you again soon. Best wishes, SRSyed

I have stayed at this location many times for business, and have had positive experiences each and every time. They are very accommodating. One of the best features that I enjoy, is the breakfast offered each morning. It is set up early enough, that I can leave earlier than I can at most hotels, and get my day started.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Shirley, Thank you for the kind feedback. It is our pleasure to serve you and my team here at Best Westeen Hampton Coliseum Inn is ecstatic that you find the facility comfortable. We do set up our complimentary hot buffet breakfast early so that our corporate guests can enjoy it before they start their day. Thank you for appreciating that. As always, we look forward to serving you again! Best regards, SRSyed

If you need a place to stay in the area, save $$$ and get free breakfast. This is the place to go. The front desk people were kind and helpful. They even gave us free popcorn and a cookie. It was clean and organized when we arrived and as we left. I highly recommend coming here.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Cheezitlover56, Thank you for your kind feedback. My team here at Best Western Hampton Coliseum Inn is really happy that you had a good stay! We will always have cookies and popcorn for you whenever you visit us. It was a pleasure to serve you and we look forward to serving you again. Again, thank you much..we really value your time and recommendation! best regards, SRSyed

Chay at the front desk was very professional with assisting me with getting a room. Chay was real polite and very respectful. She even called the room once i got settled in to see if i was satisfied with the room. Thanks for the great service.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Colin, Thank you for your feedback. Chay sends you warm regards and thanks for her special mention. We all look forward to your next visit! Best, SRSyed

The hotel was very clean and the rooms seemed to be recently updated. The breakfast was good and the hotel is in a great location near the colosseum and shopping. The front desk employee Melissa was very friendly and helpful.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Michael, Thank you very much for your kind feedback. My team here at Best Western Hampton Coliseum Inn is really happy that you had a comfortable stay and that you found the facility and complimentary breakfast to your liking. Melissa sends warm regards for her special mention. We all look forward to serving you again soon! Best wishes, SRSyed

Enjoyed see you next time. Staff was great room was clean breakfast was good. No complaints. Had a problem upon check-in staff handled it like professionals and made sure we were good. Will recommend this Best Western to anybody that's going to this area.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Keisha, I'm sure you meant to give us more than one star :) It was a pleasure serving you Keisha.. and we are so glad you had a good stay! Thank you so much for the recommendation.. we really value your thoughtfulness. Come see us again. We look forward to serving you soon! Best regards, SRSyed

I would like to say thank you Best Western Hampton Coliseum your Front desk clerk is Awesome.Thanks Natasha for kindness and great customer service you Rock.I will recommend this hotel to family and friends.We will be back hotel is awesome rooms are very clean and neat breakfast was great.Thank you

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Kim, Thank you so much for the kind feedback. Our team here at Best Western Hampton Coliseum is ecstatic that you had a comfortable stay! Natasha sends you warm regards and thanks for her special mention. She's a great team member here and loves what she does! We look forward to serving you and your family members soon. Best regards, SRSyed

I know when you look for a hotel usually price is the determining factor, however let me say that when you feel right at home do to someone making things easy and enjoyable it is a good pick also. Natasha is the one that made this happen for me. She was welcoming after a long day at work and didn't just sit behind a counter top. She also lifted up her work associates showing that she enjoyed working with them as well. It won't be hard returning to stay here again. Thanks Girl stay great. Oh and yes the room was clean and comfy and breakfast was good as well.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Thank you for your kind feedback. Our team here at Best western Hampton Coliseum Inn is ecstatic that you had a comfortable stay and we are glad that Natasha was able to take good care of you. She sends you best regards. Special thanks for appreciating the facility and the complimentary breakfast service! We hope that you will visit us again soon. Best wishes,

Staying here while I celebrate my birthday and the customer service from Natasha is phenomenal! Will definitely stay here again, very convenient location. My room is very clean and up to date. Will highly recommend

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear guest, Happy birthday again! We are so happy that we were a part of your birthday celebrations! Natasha sends best wishes and regards for especially mentioning her in your comments. Thank you again for the kind words about the cleanliness of our property and for recommending us. We really appreciate that and hope to serve you again soon! Best wishes,

From the beginning the customer service was top notch. Friendly punctual and professional. The lady at the front desk name was Natasha & she did her best to get me and my colleague in despite some obstacles she had to overcome My room was nice and breakfast was good thankyou!!!!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Oni, We are all so happy that you had a good stay and enjoyed your room and breakfast at Best Western Hampton Coliseum Inn. Natasha sends you warm regards and is glad she could be of assistance to you! Thank you for staying with us. We hope to serve you again soon! Best wishes!

Our company has made arrangements with the owners to be our place of lodging while we are in Hampton. It was the BEST decision our management ever made. The staff was friendly and eager to help ( and a little humorous after a had a really fun night??). I would highly recommend this establishment to any weary traveler looking for a safe quiet place to stay. Respectfully, Mike Ward President & CEO Project Management Solutions Group

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Mike, Thank you very much for the feedback and the kind words! We are so happy to have your company guests stay with us and look forward to serving them to the best of our ability. Thank you again for taking the time to review us. It's our honor to serve you! Best regards,

I'm visiting in Hampton because I'm on vacation And The Customer services here was amazing, the staff is very helpful and the rooms are perfect. The breakfast here was so good that I constantly got up getting seconds. Natasha knows how to keep breakfast going. If you're visiting the Hampton roads area, consider staying at this hotel.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Patrick, Thank you for your kind review. our team here at Best Western Hampton Coliseum Inn sends you best regards and Natasha sends you special thanks for appreciating her work. We are so happy that you liked our complimentary hot buffet breakfast and look forward to serving you hot waffles and corned beef hash soon! best regards,

The stay here is beyond wonderful. Natasha has been great. Her customer service is through the roof and I appreciate her helping me with my stay. Also the hotel itself is kept up great I love this place and will definitely be returning to stay.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Kanisha, Our team here at Best Western is ecstatic that you had a wonderful stay! It's our mission to serve our guests and give them the best possible service while they're with us. Natasha is delighted that you found her helpful. She sends best regards. We all look forwards to serving you again soon! Best regards

The location was great since I was in cosplay on Saturday. Breakfast was light but tasty. My room was on the 5th floor, so I had a decent view of an empty lot. The people at the front desk were awesome. Elevator was really hot.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Dave, Thank you for your kind review. We really appreciate your feedback. We're happy you enjoyed the complimentary hot buffet breakfast. This year we have our plans to climate control our elevators so when you visit us for NekoCon, you will notice that change. Thank you again for your time! Best wishes

Natasha at the front desk is the definition of great customer service!!!! She is so professional and kind. She made sure that everything about my stay was comfortable. I would definitely recommend family and friends to stay at this hotel and tell them ask for Natasha!!!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Krista, We really appreciate your feedback. I'm sure Natasha will be ecstatic to read your kind words about her and your stay! She really enjoys her job and it shows in her performance. It is our common goal here at Best Western to serve our guests and deliver the superior service they so deserve! Thank you again and we all hope to see you again soon. Best wishes,

Manager takes great pride in running a wonderful motel. We ( my mom, sister and I )stayed there for 3 nights. Our annual shopping trip. All employees were friendly and very helpful. Rooms are clean and spacious. Breakfast was good. coffee was 24/7 and was fresh all the time. Can't imagine staying anywhere else. We will see them next year. M. Jester P. Platan R. P.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Penny, It was our honor and pleasure to serve you and your family this past weekend. Our team here at Best Western Hampton Coliseum Inn sends you best regards. It's guests like you who make us work harder to deliver a superior service to our valued patrons. We can't wait for you to come back and see us all again. Best regards SR Syed

Title says it all ,if you have a issue he will fix it. I don't know what else to say, the rooms are clean, staff is friendly, the breakfast is right there in the lobby, so you can just grab and go in the morning.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Robert, We really appreciate your kind words. We are ecstatic that you found our hotel clean and enjoyed the complimentary hot breakfast. Our team here at Best Western Hampton Coliseum Inn sends you best regards and we all hope to serve you again soon! Best regards,

B/W Hampton Coliseum Inn, First stay was good second stay was just So-So. We took a chance and stayed a 3rd time, it was very, very enjoyable. The small inconveniences of the second stay were corrected, refrigerator and ice maker were working and most importantly there were lids for the coffee cups. My wife and i will definitely stay at B/W Hampton Coliseum Inn again and would recommend this hotel. My wife is still talking about how good the free complementary popcorn was that was offered to us upon arrival..

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Antonio, Thank you so much for the kind words.. we are ecstatic that you had a pleasant stay! It's always a pleasure to serve you. Please convey our kind regards to your wife. We are happy she enjoyed her time at Best Western Hampton Coliseum Inn. Please do visit us again soon! Best regards SRSyed

Previous reviews I have read about this property are really blown out of proportion or the people who wrote them don't even like their own home. I have stayed at this property since before it was a Best Western. ( 20 + years) And through all the different managers if there was a problem it was taken care of immediately. It's an older building so it will have challenges, and maybe even a spider or two...so just kill it and move on. The improvements that the new management has made are very impressive. The room and bath were very clean, the bed and pillows were great, and the breakfast was hot, tasty, and a great selection. The staff went above and beyond to make my stay pleasant. people need to give the staff and management a chance to fix things before they start sounding off on public media. Especially when most of them have no clue as to what it takes to run and care for a lodging facility. (And yes, I do, 25+ years of experience.) I can promise you this...if this place sucked, I'd be the first tell you.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Chief-G39, Thank you for your kind words and such an elaborate feedback! Its guests like you who make us keep working harder to provide the best services we can offer to our valued guests. It was a pleasure to serve you sir, and our team here at Best Western Hampton Coliseum Inn sends you best wishes. We are ecstatic that you enjoyed our recently added breakfast selections and the imprivemts on the rooms. I promise you that we will keep the improvements going. Please do visit us again soon! Thank you again for the time you took to review our property. Best regards SRSyed

Great visit. Friendly Service and staff. Very Clean throughout. Far Better than the average double digit hotel. Varied breakfast meat for each day we stayed. A winner, I'll be back. Owner/Manager comes out to meet./greet as does his wife.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Leo, We really appreciate the kind words. It was such a pleasure to meet you and your family. Thank you for acknowledging the breakfast menu selections. Our team here at Best Western is heartened by your appreciation and sends you best regards. We all look forward to your next visit! Best regards SRSyed

The the hotel was really clean and nice. I was received by Ladda at the front desk and she was very professional and very nice and I appreciate it because I was tired and I will definitely recommend this and come back again

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Thank you for taking the time to review our property. We really appreciate the kind words! Here at Best Western Hampton Coliseum Inn, we do make sure we provide clean and comfortable accommodations and that our guests are well taken care of. I'm so glad you had a comfortable stay. Ladda sends best wishes and we all hope to serve you again soon.

I found a HUGE bed bug the morning after our first (and only) night of the stay. We left and were promptly refunded for our stay, but it was *not* a good experience. They were nice to us and the hotel seemed alright otherwise, but I spent 3-4 hours decontaminating and at least $100 on products upon my return home. Not a good experience.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Christopher, I'm sorry to hear about your experience. I assure you it is a very unprecedented incident that you reported as we maintain our property through in-house and out sourced pest control programs and take pride in the cleanliness of our facility. I apologize again for your inconvenience. Best SRSyed

Upon arriving at the Best Western, I was promptly assisted with check-in without any hassle, though this location only had two carts. The hotel was a wonderful stay for an affordable price with an average breakfast (though there weren't a lot of vegetables being served at the time.) Would stay with this hotel again for local conventions. The staff were very helpful, even at night! Thank you, Best Western!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Lisabeth, Thank you for the kind words. We are glad you enjoyed your stay with us. Regarding the vegetables selection at breakfast, we do rotate our menu frequently and there are vegan options as well, but I will make sure we add more vegetable selections as per your feedback. Our team here at Best Western Hampton Coliseum Inn sends best regards. We all hope to see you again soon. Best wishes SRSyed

So this hotel was great... They allowed me an early check-in when I called about it. They we're very friendly. If you left a note for housekeeping they read it and did what they could. The only hiccup was my tub being clogged. But it was fixed by the end of the night so it wasn't a big deal. And during my convention there was a lot of people staying in the hotel so seating at breakfast was a little weird. They have just one island that has like 10 seats around and then a few couches. So if you didn't wake up early you had to eat in your room.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Noah, We greatly appreciate your feedback. Thank you so much for the kind words. Sorry about the breakfast seating, our breakfast is getting really popular so we are already thinking about adding more seating to our buffet. Hopefully next time we will have the pleasure of serving on you during breakfast! Thank you for choosing Best Western Hampton Coliseum Inn and we look forward to serving you again soon. Best regards SRSyed

If you're a group that likes to attend conventions, Best Western on Coliseum dr is the perfect place to stay! The convenience of the hotel to the convention is not that bad of a travel. My friends and I had a great time and we will definitely book at the same place again next year. I'll be sure to let the rest of my friends know where to stay when they attend the same convention next year!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Orrionh, Thank you for your recent stay at Best Western Hampton Coliseum Inn. Yes we are less than 5 minutes walk from the Hampton Coliseum and the Hampton Convention Center. It is our mission to provide a clean and comfortable facility with a hearty complimentary breakfast at great prices. We are so glad that you enjoyed your stay. We thank you again for the kind words and hope to see you again soon! Best wishes SRSyed

I wouldn't recommend this unless you needed a last minute place to stay. I feel like more things could be improved here. The breakfast was alright. There should be a check on spiders and multiple wasps around the building/ certain rooms. The service was nice and understanding.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Tamera, Thank you for your feedback. We will contact the City to request them if they can spray for any wasps in the lot adjacent to our building as our pest control company covers only our premises. I hope you were able to enjoy the complimentary breakfast as we do offer quite a few selections. Our team sends you best wishes and we all hope you will stay with us one more time to let us deliver a superior service. Thank you again for your time. Best wishes, SRSyed

This is the worst hotel I have stayed at in years. The first room we received, the carpet was not only filthy but soak and wet. There was a used towel in the bathroom. There was flip flop sandal very obvious on the side of the bed. The pictures below are from the second room that I received. The enormous spider was what greeted us when we entered the room. I didn't want to take photos of the toilet with stains because I didn't want to chance dropping my device in that mess. Best Western needs to reduce the commercials and update the hotels because this is ridiculous. Do better...

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Keisha, Let me first apologize for the unhappy experience that you had. I assure you it's certainly not our standard of service for sure. I will check in to this matter with the maintenance staff. Meanwhile if you would like to discuss this personally, you can reach me directly at the property number or email. I am always available. I apologize again and appreciate your feedback. Best wishes SRSyed

We had a very comfortable stay at this hotel.. no complaints! staff was caring and rooms very clean. Breakfast was nice too. I will recommend to friends for sure. It was good value for my money. I will stay here if returning to Hampton.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Tim, Thank you for the kind feedback. We really appreciate the positive comments. We are in the process of changing the flooring in our rooms and next time you visit I would love to hear your feedback on that as well. Come see us again soon.

The most pleasant and helpful front desk personal we have ever experienced in all our travels . We would certainly stay at this hotel again if ever in the area. The value for our money was exceptional.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Norman, On behalf of all my team here at the Best Western Coliseum Inn, I thank you for the kind words and appreciation. It's guests like you that inspire us to work harder and deliver the best possible service to our valued guests. Thank you again for the time you took to give us a feedback. We look forward to your next trip already! Best regards SRSyed

All of the people that work there are the ones that made my stay great. Sure the room has to be clean but its the people to me who make all the difference. The front desk staff and cleaning department make sure that you are well taken care of. I will be returning!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Robert, We really appreciate the kind words.. my team here at the Best Western Hampton Coliseum Inn sends best regards. Did you know that we are in the process of putting in brand new flooring in the hotel? Next time you visit, you will like the updates! Thank you again and hope to see you again soon. Best wishes SRSyed

Needs complete renovation, it's old and shabby looking and I would have paid more to stay someplace nicer. Carpet was worn, drapes coming off hinge and room was just shabby looking. Would not stay her again. Lady at check-in was very nice. breakfast was ok.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Charlittaa, Thank you for your feedback. We apologize that the room was not up to your standard. Just so you know, the new management is in the process of updating the guestrooms and new flooring and drapes are being put in currently. I'm glad you enjoyed the breakfast service. I hope you will give us another chance to witness the updated rooms. Best wishes, SRSyed

Drove into Hampton for a half-marathon last night. This hotel had a room I booked yesterday. Lady at the front desk was helpful last night, late check out for runners? No problem. Helpful advice on where to eat. Late night coffee and water in the lobby. Clean room. Continental breakfast in the am, attentive guy cleaning up after guests. Reasonable price. Easy walk to Coliseum.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Gradyster, Thank you for your kind words. It was a pleasure serving you this past weekend. Every one here at the Best Western Hampton Coliseum Inn sends warm regards and we all hope to see you again soon! Best wishes SRSyed

I was expecting a usual stay while on business in the area but this hotel was such a fantastic surprise. Check in was quick and all the employees were all so kind and helpful. What stood out was when i came downstairs for a quick breakfast. I expected the usual small samples of a hotel breakfast but there were just so many options! It ended up being a delicious start to the day! i still think about those chicken patties!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Britany, Thank you very much for the kind words. We are glad that you enjoyed the complimentary breakfast. We are constantly trying to improve on our selections and introduce diversity to the menu. I hope you had a good experience with our free wifi as well.. as we have recently upgraded it. Thank you again for your time, we hope to see you again soon! Best regards SRSyed

Rooms are more than adequate; spacious; included microwave and larger fridge than expected Extremely friendly staff, especially during breakfast Wonderful amenities Please note; you have to request your room to be cleaned on the weekends.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Annette, Thank you for your kind words. We greatly appreciate and value your feedback as it helps us improve on our services. We are happy that you enjoyed your stay. The staff here at the Best Western Hampton Coliseum Inn sends warm regards and our housekeeping staff promises to take better care of you next time you visit us. It was our pleasure to serve you. Please do visit again soon. Best regards SRSyed

We stayed here for one night. The building is clean, rooms comfortable, and breakfast really good. They don't have a separate breakfast room, the breakfast is served in the lobby, but it wasn't inconvenient. I will stay there again for the value and service!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Jont, We really appreciate your kind words. It's comments like yours that make us want to work even harder and provide an even better service to our valued guests. Please visit us again soon. We would like your feedback on the new flooring that's being put in our guest rooms. Thank you again for your time. Best wishes SRSyed

I stayed for one night in September. The hotel was in a safe area, clean, and comfortable. I didn't have time for breakfast, but the spread looked decent enough. Very helpful and friendly staff. Free coffee.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear David, Thank you for taking the time to write a review. We really appreciate the kind words. Please visit us again soon and this time please do try our buffet breakfast. We are continuously working to make improvements and feedback from valued guests such as you really helps. Hope to see you again soon. Best wishes SRSyed

I usually travel for business and this was my first time at a Best western. A last minute thing.. what I liked most was the way the staff treated me.. like I was an old friend! Breakfast was hearty and enjoyable. I will definitely try other Best westerns now.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Bidene, Thank you for your kind review. Here at Best Western Hampton Coliseum Inn, we are constantly striving to please our valued guests. I'm especially glad that you enjoyed the breakfast. We have recently introduced new breakfast items and I'm happy to see the positive feedback! Please come back and see us whenever you are in the Hampton VA area. And I want to add that where life takes you,, there will be a Best Western there! Best SR Syed

The rooms are clean and comfortable, as is the lobby. The grounds not so much. The staff is pleasant and professional. The "Complimentary " breakfast was the low point. Try Waffle House at the corner.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Mr Rush.. Thank you for the feedback. We are always striving to improve our services based on our valued guests' reviews. We have recently added quite a few selections to our complimentary breakfast menu. We will keep trying our best to please our guests. We hope you will come back and see us again. best wishes

Stayed here for the Bassnectar concert and it was amazing. Clean rooms, comfy beds, and super super nice staff. Only complaint would be that the shower curtain was a little bit short. But other than that I loved everything about the hotel. Will definitely book here again whenever I'm at the coliseum.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear CD Payne, thanks for staying at the Best Western Hampton Coliseum Inn. It was a pleasure serving you. We really appreciate the positive feedback and want you to know that we will keep working hard to deliver superior service to our valued guests. I have noted down the shower curtain feedback and it will be changed as we are in the process of updating our rooms for the coming year. Hope to see you again soon! Best SR Syed

Carpet ill fit, has odor, paint in rooms mismatched, patches- needs TLC, recent furniture exchange but didn't bother with wall/ flooring. Not a fan of carpet= it holds odors and body fluids. Staff very polite, breakfast was ok. Beds comfortable. Bathroom small. Was ok for a 2 night stay- better than some other hotels in area family stayed in for a wedding.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Maureen, thank you for your feedback. Just so you know, the new management is in the process of updating the rooms at a pace that would not disturb our guests at the property. We have recently upgraded the wifi throughout the building and we have plans of replacing the carpets with hard wood flooring this fall. Meanwhile, the carpets are cleaned and maintained regularly. I'm very confident that you will like the changes on your next visit. Thank you again for your time and hope to see you again soon. Best SR Syed

My husband is a commercial fisherman and he docks in Hampton, When he is here I usually bring the grandkids for a road trip. We enjoy staying here, especially wifi in rooms:) The kids also thoroughly enjoyed the breakfast and the pool. All staff were very friendly and courteous. The rooms are clean.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Wendy, It's always an absolute pleasure serving you and your family. Next time you visit us you will see even more selections on our breakfast menu which we have recently introduced. We have also modernized our high speed internet as well to give our guests a great hotel experience. Again, thank you very much for the kind words. Our team here at the Best Western Bampton Coliseum Inn sends warm regards and we hope to see you again soon! Best SR Syed

Beds and pillows, fitness center and staff were great. There seemed to be something not quite in perfect operating order with several aspects of the rooms. We reserved two to accommodate our family. Plan on a backup for your breakfast if you have dietary needs beyond processed and generic buffet hotel fare.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Raymond, Thank you for taking the time to review our property. We appreciate the feedback. Just so you know, we have already introduced diverse selections to our breakfast buffet menu that we hope you will enjoy, and are looking at major updates to our guest rooms as well. Thank you again for staying with us and we hope to see you again soon. Best wishes SR Sydd

I recently visited Hampton, Virgina and my stay at Best Western was truly amazing. The staff and management were very friendly and went out of the way to make my stay comfortable. Very clean and close to many historic sites.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Salmaa214, It was a pleasure serving you. Just so you know, we have increased our breakfast selection and have plans of really nice updates to our rooms. It will further please gracious guests such as you. Our team here at the Best Western Hampton Coliseum Inn sends warm regards and we hope to see you again soon. Best wishes SR Syed

It's not bad and it serves it purpose. The price could be lower even with my AAA membership. The staff there is nice and my kids enjoyed the pool. The location is great with so many restaurants to choose from and not far at all from Buckroe Beach which was really nice.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Dtravelwoo, thank you for your feedback. We appreciate your time and the kind words. I'm glad you were able to take advantage of outr central location close to shopping, restaurants and the beach. Please do come back and see us again soon. Call me directly at the property number and I will give you a special rate. We always take care of our guests here at the Best Western Hampton Coliseum Inn. Best wishes SR Syed

I tremendously enjoyed my stay at this Best Western. From check in to check out, I was amazed at the attention to detail the hotel's management and staff seem to have put in. Upon checking in, I was pleasantly surprised at how friendly, helpful, and warm the staff was. I also quickly noticed that this hotel's lobby and welcome area are extremely clean, unlike a lot of comparable hotels both in the region and across the country. Upon entering my room, I was met by an exceptionally comfortable bed, well-furnished bathroom fixtures, and an impeccably clean living space. Throughout my stay, every interaction I had with staff--from management, to front desk, to housekeeping--was top notch and reflected the professionalism of the entire business. I would enthusiastically recommend this hotel to anyone visiting the Hampton area and looking for a quality stay at an unbeatable price--both to frequent visitors as well as first-timers.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
We are beyond ecstatic at receiving your feedback. Thank you very much for the kind words! Did you know that we just upgraded our wifi for a stronger and faster signal throughout the building? I hope you were able to take advantage of that. We also have plans to update our guest rooms so next time you visit us we will proudly present our newly renovated rooms to you. Our team here at Best Western Hampton Coliseum Inn sends you warm regards and we all hope to see you again soon. Best wishes

The first room I was issued smelled like someone pored a bottle of cleaner in the carpet which caused my kids to have a headache. The front desk assigned me another room which she checked and said it did not have an odor. The 2nd room sink handle would not stay up and you had to hold the handle down to flush the toilet. The chairs had stains in them, overall pretty gross. Around 2am we woke up with ants in the bed and the next morning tried to take a shower and the water would not get hot, was barely warm a little on the cold side we also had to fight the shower drain to stay open. We checked out 3 days early, the manager still charged me for one night and no apology only comment he made was we spray every month, called customer service and they could not issue a refund they offered me 6000 points. The only reason they got a 1 is because I could not leave it blank.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Thank you for the feedback. We are truly sad that you did not enjoy your stay with us. I have taken a note of the issues you were kind enough to point out and will look into it personally that the room is thoroughly checked. We try our best to please our guests, and would really wish that you give us another chance to deliver a superior service to you. Best wishes SR Syed

Was not satisfied with my stay at Best Western Hampton Coliseum this past weekend. The staff is very friendly, I enjoyed being around them. We drove 10 hours for a family reunion, my room was leaking water over the toilet so I'm taking that it was leaking from the bathroom above, I reported it and wasn't able to receive another room until the next day because they said the hotel was completely packed. Asked if I could be given a discount on my room and they said I would be able to speak with the manager, well nothing was done. Changed to another room the next day and go in the closet to get iron and ironing board out and there's someone else's dirty clothes left in the floor. Carpet needs to be replaced, smoke smell has settled in it and it is bulking up in spots. Several of my cousins who also checked in complained of nasty rooms and wanted their bedding replaced due to stains on them. I was not satisfied with this hotel and the drive some of us took we wanted to come in and feel comfortable. Definitely not worth the money that they charge for their rooms! If you look forward to making reservations and Best Western Hampton Coliseum Hampton, Va pops up KEEP SCROLLING!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Vicketa, we are sad that you and your group did not have a pleasant stay. We did try our best to take care of your family reunion. We hope you will give us another chance to serve you. Best wishes SR Syed

Among the hotel I'm been stay this the hotel I considered People's Hotel because all kind of ages of guest I see to this hotel when we stay. They are happy even in a short period of stay. Front desk associate are friendly and accommodating. If you just the person not really picky for fancy and extravagant hotel I recommend this.. Nice and clean and close to all establishment you looking from store, restaurant and recreation.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Jocelyn, we really appreciate you kind words. It was a pleasure serving you. We hope to see you again soon. Best wishes, SR Syed

Booked a room for a get away trip with my two sons, We enjoyed the day and checked in at around 5. , I had reserve a room 3 days before we arrived but when we arrived had I apparently reserved the previous night. My bad!! They were very nice and even gave me a discount for my mistake on our room that night. Accommodation were nice. Breakfast was good. Gotta love those waffle makers! No issues with the room, Very clean. Has Microwave, fridge and TV of course. Room was spacious and beds comfy. Has swimming pool, located near the Bass Pro shop and Hampton coliseum .Not far from NASA Space and science center and Fort Monroe.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Fire_warrior, thank you for the time you took to review our property. We thank you for the kind words and hope to see you and your boys again soon! Best wishes, SR Syed

This hotel looks old and shabby. While the lobby and pool was clean and inviting, the rest of the hotel and my room looked tired. The rug in the elevator and the hallway rugs need replacement. The shade curtain had multiple holes, the door lock did not work properly without multiple tries or having to slam the door shut, the handle was broken on the nightstand, and the maid did not service my room while I was gone for the day.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
We are sad that you did it have a pleasant stay. We hope you will stay with us another time and let us prove why our guests enjoy their stay with us. Sorry again and hope to see you again. Best wishes SR Syed

The owners husband should not be allowed to work there. He has no clue how to communicate and over charged my card 5 times. The room had an odd odor. I had to go to Yankee Candle to help. If you want to enjoy your time in Hampton pay the extra $20 a night and stay at Marriott across the street

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Michael, While we are sad that you did not enjoy your stay, we would like to remind you that we did not charge you a no show on the rest of the 12 rooms that were booked in your name for your team and guaranteed on your card. The rooms were cancelled at 11 pm on the day of arrival and we still waived off the one night guaranteed deposit. We tried to help you have a comfortable stay. Regarding the charges, your card was not charged but authorized for your stay. Upon your checkout the funds were released as with all hotels. We again apologize for any inconvenience you experienced because we try our best to provide a great experience to our guests. Best wishes SR Syed

Horrible experience. Roaches in rooms. We came in town for a basketball tournament & were very dissatisfied! Manager picked up a roach in one of our teammates rooms said it was dirt!! We have pictures & video

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
We are truly sad you did not enjoy your two night stay at the Best Western along with your basketball team. We did try our best to make your stay a comfortable one. Best SR Syed

Had one of the most comfortable and accommodating hotel stays. Staff was warm and went above and beyond to address my needs. No issues with wifi or check in/check out! No surprise charges. Very pleased with service and highly recommend for business or pleasure!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Sannoors, we are very thankful for the kind words and hope you will come back and see us again very soon! Best wishes, SR Syed

Mr. Monty was very knowledgeable of the hotel and the area. He gave me tones of food places within walking distance of the hotel. The kids loved the pool! I was able to relax while monty made sure we were okay ! He gave the kids clean pool towels and helped us find the ice maker! That man needs a raise!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Blackkat43 thank you for your kind words. Monty sends best wishes! we hope you will come back and see us soon. Regards,

I haven't stayed here at this location before, so I really didn't have expectations but whoever the young man was at the front desk sure was amazing! The hotel could use some detectable maintenance but Monty came up from the front desk came up and serviced the room and really showed that he cared!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear jkevinn2017, thank you for your review.. it was a pleasure serving you.. we hope you will come back and see us again soon. Best wishes

Have stayed here at this location a number of times in the past two years and this visit really fell far below my expectations. TV TV Remote did not work, no ice in either of the two machines, either day, and last time I was there only one machine on ground floor was working-barely, drink machine was out of order on my floor, breakfast was far below my expectations Saturday, looked at layout Sunday and went to Waffle House, staff member promised to call me when the Ice came in Saturday evening, never got the call and was able to beg a large lump for my meds in small cooler.Really a lot of noise with kids running up and down the halls early in the evening Saturday (my room was on the fourth floor) I think I will try the Holiday Inn or Marriott next trip. This was a trip I used points for the room and Wow!!! It was expensive points wise.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Mr Pickler, We are truly sorry you didnot enoy your stay. I hope you will give us another chance to serve you better. Best regards

Great hotel experience. All the staff was super friendly and approachable. Pool and hotel lobby were clean and maintained. The hotel room was clean and had everything we needed. The location of the hotel is nice too. It's a 5 to 10 minute walk to A town center area where there's restaurants and a sit down eat movie theater.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Trquorise, we appreciate your kind words. Please do come back and see us soon! Best wishes

We had a nice room, it was perfect for us actually. We were attending a jazz festival at the Coliseum, and we could actually walk over there, no problem. Also, it was a $6.00 Uber ride back. There is also a fridge and a microwave in the room.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear QueenAT5010, thank you for staying at the Best Western. We appreciate your kind words. Please come back and see us again. Best wishes

Our stay at Best Western Hampton Coliseum was special due to the front desk attendant Chay. As soon as we walked in she greeted us with a big smile and provided a welcoming atmosphere. She also went above and beyond to help us book another hotel reservation. We gave 5 stars because of Chay! Thank you Chay for making our visit exceptional!!!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear MMT1977, thank you for your kind words. Chay appreciates your praise and sends you warm regards. Best wishes

I like quite, laid back locations. This hotel is small 5 floors. The staff is very professional and genuinely kind. Great breakfast. They do not rush people to finish eating. The area is very nice and safe. free parking. Every type of restaurant surrounds the area and the mall has every store that you can name and then some. I will definitely be back for a shopping trip soon.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear 626dorisk, we appreciate your kind words! Gracious guests such as you make us want to work even harder and deliver an even better experience. Please do come back and see us again soon. Best regards

This was my wife and myself`s second stay at this hotel, last Christmas we gave the hotel a very good review. The in room refrigerator was not working, when we explained this to the clerk we were told that there was no one on site that could replace it. The next morning we explained the problem to the another clerk and was told it would be replaced ASAP.Came back later that evening with a few snacks and drinks only to find that the refrigerator was replaced with another non working refrigerator and non working freezer .. now i had nothing working (at least the freezer was working on the first fridg.).. also the community ice maker was making very slow, wet ice in the afternoon ( i thought it may have needed to make more ice), however went down at 6:30 am to get ice SAME very SLOW, WET ice... No working Fridge, No working Freezer, Un-usable ice maker. To make matters worst, i could not even take coffee with me for my trip home, coffee cup lids did not fit, clerk told me that the small lids was all they had.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Antonio. We appreciate your time, and thank you for the feedback. Please do stay with us again.

Overall I was satisfied, but was disappointed by housekeeping staff who came around every morning knocking on doors to do a room check, disrupting my sleep. I would suggest cleaning unoccupied rooms before waking guest up early in the morning

I'm use to staying at the Hilton and/or Marriot. My sister and I wanted to be within walking distance of the Hampton Coliseum For a BW it's not that bad however I used my Best Western points to stay at this site for FREE during the ever so busy weekend of the Hampton Jazz Festival, this past weekend. Although we showed up at noon Ms. Valerie got us into a room before the normal check in time. We were slated to attend a concert at the Coliseum at 2pm thus we need to unload our luggage and change into our clothes. Once we got to our room we noticed a tissue on the night stand. As I made may way downstairs to get my bleach wipes; Ms. Valerie saw me and asked was everything was okay. I informed her that there was a tissue on the night stand however everything else seems okay. She immediately left the check in counter and accompanied back to my room. She apologized and then called the cleaning crew back down to our room for another walk through.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Tameshaw2017, thank you for your review. Valerie sends best wishes and appreciates your kind words. Please do stay with us again soon. Best wishes.

Had reservations for two rooms for the Hampton Jazz Festival. The staff was nice and we were given joined rooms. When we first arrived there were dead, frozen baby roaches in the freezer in one of the rooms. They staff came to clean it after we called. The room safe in both rooms did not work; no big deal to us. It was very hot outside and one room had the A/C shut off and was roasting hot. We just opened the joined door and turned the A/C on cause the other room was nice & cool. That night after the first concert and 1 am we returned to our rooms and were hanging out. My room was cold so I turned the A/C down a bit. After about 10-15mins, my friend said there's a big roach crawling on the refrigerator cabinet. This was in our second room which was my room; my family members had the other room. I killed that roach then about 5 mins after that two small roaches started crawling around my friend's drink sitting on the night stand. Immediately called the front desk told we were leaving because they had roaches. At around 2 am in the morning, we packed up both rooms and had to move to another hotel. We did get a full refund after telling the front clerk to call a manger while I was shaking my belongings out in the lobby, so I wouldn't take roaches with me. Don't stay there!!!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Thanks for taking the time to review our property Katrina. We are sad that you didn't like your stay. Hopefully you will give us another chance to change your opinion about us. Thank you again for your time.

I stayed one night in the hotel and had a horrible experience...the neighboring hotel was conducting a loud block party until 2am that's noise/music drifted to our hotel not allowing us to sleep/rest for productivity in our business the next day. When speaking with the concierge we were told there was little they could do because the neighboring hotel had filed for permits for a block party until the early morning. The front desk staff was unaware of these details and failed to research the situation properly so we were forced to bear the loud music until past midnight. They also failed to contact the police accordingly or inform us once they learned of the 2am party stop time so that we could make a decision regarding booking at another hotel or to stay.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear 275sadhanaj, Thank you for taking the time to review our property. We are truly sad that you were disturbed by our neighboring hotel's music during the 50th annual Jazz festival here at Hampton. That's the very reason we did not indulge in any such event.. however we are sorry that the area's festivities were bothersome to you. We promise you peace and quiet should you choose to visit us one more time. Please do consider visiting us again. Best regards

I really enjoyed my stay here this past weekend. The hotel was clean with a modern lobby. The location was safe and filled with restaurants. And it was very close to the convention center. Just need to stay here another time to try the pool!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear D0c314, thank you for the kind words.. it makes us want to work even harder to provide a greater experience to our gracious guests. Hope to see you again soon!

I was visiting for a conference. When I booked my reservation online I thought I was booking with this hotel near the convention I was attending. When I arrived I found out the hotel which I booked online was a DANGEROUS RAT-TRAP in Norfork, VA going under the name of "BEST WESTERN" . The young lady at the front desk of that location understood my extreme dissatisfaction and help me get a room at the "REAL BEST WESTERN in Hampton, VA which was my initial choice. "Best Western Hampton Coliseum Inn, Hampton, VA was absolutely lovely and very accommodating in putting me up for the 3 nights I needed. They went out of their way to assist me. The young ladies at the front desk were great. The room was very clean, breakfast was nice, though choice slim. Area is very safe, and outside amenities close by. I would recommend this hotel to all. Next year when I come to the conference at Hampton University I plan to book with "Best Western, Hampton, VA. I hope that other place in Norfolk will cease to use Best Western name; it's a DIVE and very unsafe. Be careful of the hotels you book online.

SRSyed, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear K9904DOelizabethb, Thank you for taking the time to review our property. We really appreciate your kind words. Its gracious guests such as you who make us want to work even harder to please our valued guests and serve them better. Thank you again.. and we do hope to see you very soon! Best regards

I was displeased with the quality of the hotel, & management. room 509 would not lock from the inside. I was told that I need to pull the door up to lock. even the manager on duty had problems. the carpet, chairs, were stain. There was no power from 6:00am till the time we checked out. I have medical issues and was short of breath, had to call 911 three times. I was able to open the window, I had to breathe, otherwise major health problems. no screen at the window, and we had a 4 year old child, this is very dangerous. No food to eat, or was cold, no service. I use a roller walker so I had to go down the five flights of steps, not able to carry bags. at least the manager did take bags down. floor dirty not swept under bed, white top was under bed, cigarette burn in spread along with nasty stains. I asked for refund, NO! I was told. Pool was small. yet power was on at other hotels, Embassy, Days Inn. I called these hotels - they used backed up generator. I asked why they do not have a generator, and the manager walks away, then was told they just brought the property, that is not an excuse. but they will look into it. I called Best Western to complain yet the cust. rep kept trying to get me to call them, and they were not picking up any phones. I am still upset and want my money back and should get credit to stay at any BW for free. I told cust. Rep I wanted someone over him, to use the name of BW and not stand up to your name is bad business. No private area to eat you are on displayed, in the lobby to eat bar stool chairs to high at the table not handicapped friendly. ice machine barely work, it took 5 mins to fill up one ice bucket. Will I stay here again HELL NO!!!!. I know quality service, and this time Best Western FAILED!!! OH, ALMOST FORGOT DIRTY SHOWER CURTAIN I WANT A REFUND AND POINTS TO STAY FREE AT ANY BW. HE WROTE ON HIS BUSINESS CARD THAT HE WOULD, BUT HE HAS NOT DONE SO YET. HUM???? LIAR

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear 4donnat, Thank you for taking the time to review our property. We are sad you didnot enjoy your stay and promise that we will work harder to suit your standards. Thank you again for your time. Best regards

The hotel served our purpose.qwertyuioplkjhgfdsazxcvbnmqwertyuioplkjhgfdsazxcvbnmnbvcxzasdfghjklpoiuytrewqasdfghjklmnbvcxzaqwsxedqazwsxedcrfvtgbyhnujmikolplmnkoijbhuygvcftrdxzsewaqqwertyuioplkjhgfdsazxcvbnmlkjhgfdsaqwertyuiopmnbvcxz

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Thank you 649karlz.. we hope to see you again soon!

I will make this shirt and to the point! If you attempt to check into this facility and you do not see KATHLEEN.... turn around and find some where else to stay or you will be in for the worst hotel experience of your life!

FIRST LET ME SAY THAT THE STAFF IS GREAT!! At least one person on the staff! IF NOT FOR THE GREAT YOUNG LADY AT THE FRONT DESK KATHLEEN!!! This Memorial Day weekend would have been a total disaster! Just because THE MANAGEMENT SPRAY PAINTS BLACK MOLD GROWING IN THE BATHROOM DOES NOT MEAN IT TAJEN CARE OF ! My room was not cleaned for TWO DAYS! That's right TWO DAYS! Each Evening we returned the beds were not made, no clean linen, had to go to the front desk and ask KATHLEEN for towels. If you get to the front desk and do not see Kathleen turn around and leave! This is not the place you want to stay!

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Mr Randy Escobar, We at the Best Western are sad that you didnot have a good time while staying with us. Firstly, Kathleen really appreciates your kind words and sends her best regards. The housekeepers send good wishes as well and apologize they could not make your beds due to all the personal belongings left on the beds. But they did try to service the room to their best and leave the bathroom stocked with towels for you and the extra guests that were in your room. We do have extra towels stocked up at the Front Desk at all times and Im glad you were helped there. Just so you know, the automatic door that your team knocked out has been fixed. We do try our best to make our guest's stay a pleasant one and apologize again that the facility was not up to your standards. I assure you that we will try harder to please gracious guests such as you! Thank you for taking the time to review our property. best regards

Staff was excellent, but the rooms were kind of gross. They need a lot of repairs, and there was a big old spider web right above the pillows. The location was, however, very good. Close to the mall and the interstate.

SRSyed, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear H2031XNisan, Thank you for taking the time to review our property. We appreciate your time. Please visit us again and give us another chance to serve you better. Thank you! Best SR Syed

This hotel was average but worked well for a one night stay. It was fairly clean but there was evidence of water damage in the room. Slight wear an tear in the room. Remote was inoperable. Vending machines not stocked.

SRSyed, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Anita, Thank you for taking the time to review our property. We appreciate your comments. Please do visit us again and give us another chance to serve you better. Best regards SR Syed

Great Stay at the Best Western Hampton Coliseum. The accommodations were good, clean and functional. Internet was fast, breakfast standard but fresh. Check in and checkout procedures were speedy and accurate.

Pierre L, Manager at Best Western Hampton Coliseum Inn, responded to this review
Thank you for staying with us. Comments like yours encourage us to continue to provide good service to our guests and even improve. I hope you can stay with us again. Pierre Lescouflair, Operations Manager

I've stayed at several locations, NJ, VA, and every stay has been professional, friendly, clean. The staff at all were great! Try Best Western Plus Governor's Inn, at 9896 Midlothian Tpke, Richmond, Va. It's a wonderful, place to stay also.

SRSyed, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear glo42, we appreciate the time you took to post a review for our property. Thank you for your encouraging words and your loyalty to our brand. Come back and see us again soon!

Our first room had a broken security lock. Hotel staff kindly switched us to a different room. Second floor hallway greeted us with the smell of pot coming from a room across from ours. But it didn't pose a problem for us. Once in the room all was fine. The hotel lobby was very nice and breakfast was pleasant.

SRSyed, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Sac Travelers, Thank you for the time you took to review our property. We are happy that you liked most of your stay. I will personally look into the unhappy experience you had outside your room and assure you it will be taken care of. We are a 100% smoke free property and take pride in the cleanliness of our halls. But we will make sure our guests do not smoke any where in the property to keep it smoke free. I thank you again for your time and hope to see you again very soon! Best

We had two rooms and stayed just one night. It was a nice place to stay. The hotel was very clean. The price was good. We had a problem checking in due to Bookings.com, but the woman at the front desk figured it out and got us checked in quickly. The free breakfast left a lot to be desired. You can make your own waffles, so that was okay, but the other hot food needs to be removed. I would stay here again if it was just for one night.

SRSyed, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Thank you for taking the time to review our property Ms Gina, we really appreciate feedback from valued guests such as you. We have noted down your opinion about our hot breakfast buffet. While most of our guests find the selections enjoyable and plentiful, there's always room for improvement to please our guests and I will personally make sure everything on our breakfast spread is pleasing to our guests. We are happy that you found the hotel stay satisfactory and hope that you will visit us again soon and give us another chance to serve you even better. Best, SR Syed

This is a smallish hotel, 5 floors of rooms but not many per floor. There is a small outdoor pool but it wasn't open yet in early April when I stayed there while attending a conference at the nearby Hampton Convention Center. The room was clean and it was nice that the window could be opened for fresh air. Good flat-screen TV that worked well, clock, comfortable bed, desk with adjustable chair and another sitting chair and ottoman. Lighting was good too. In the toilet a hair dryer was provided. An ironing board and iron were provided in the closet. A safe was provided in the room also, and a microwave. I didn't need to use the AC or heat but it was a separate unit rather than a wall thermostat. Gripes: the tub/shower faucet had a drip that wouldn't stop. The towels were clean, but small and rough. The hotel provided shampoo only and the soap bars were small. There was a hot breakfast with powdered eggs (but real hard boiled ones) and sausage patties, and the usual do-it-yourself waffle maker.

SRSyed, Manager at Best Western Hampton Coliseum Inn, responded to this review
Thank you very much for taking the time to post a review for our property. We at Best Western are always thrilled to have gracious guests as you and always rely on genuine reviews such as yours to improve our services. Thank you again and I hope you will give us the pleasure of serving you again.

It was fine. But not worth the money. It was a good location but creepy on the outside. I didn't feel very safe. But inside was clean but the building felt old. Just disappointed in the price for what it was.

My stay was alright. Bed was good. Average hotel not worth the money I paid for one nights stay. Upgrade rooms to latest shower heads. If room is damaged by previous renter then fix the problem and then rent room.

Check your mattress for urine stains and bed bug feces. It looks like they haven't vacuumed along the wall edges in a while, and the carpet feels and looks dirty. The AC unit smelled sour and musty. Most (not all) of the staff is unfriendly and in no hurry to help with anything. I did receive prompt night service when I requested extra blankets.

Stayed here for one night on the way back from the beach. Bed was comfortable. Room appeared updated and had ample outlets for technology. Wi-Fi worked fine in my room. The only concerns were that the carpet seems dated and that the breakfast was cold. They did not offer much for breakfast, so I would recommend going out to eat if you want more. Property is next to a large amount of restaurants and shops. Beware that it is near the interstate, so you can hear cars during the day. I might stay again, but I would also consider other properties in the Hampton Roads area.

I have been traveling to Tidewater for more than 20 years, and finding a safe, clean, quiet, Adult friendly, comfortable and Value for dollars has become a daunting task. I have recently stayed at the Holiday inn, Hilton , and Marriott on the street leading to the Convention Center and finally got a good rate at this Best Western so this is my third visit to this hotel. The only problem I had was an inconsiderate guest next door talking loud at 11:30 PM. I called the front desk and moments later I heard their phone ring and it then got quiet for the rest of the night. The layout of breakfast was certainly adequate and a good variety of food. Parking for Handicapped ( I require) really needs a couple more spaces, as it was filled both evenings when I came back from business. I did notice the lot was well lighted, no foot traffic from "street people" observed at this location, probably due to the hotel location and Police presence highly visible in the area.

The fire alarm went off in our room around 2:50 am. My wife hit the reset button and our daughter tried calling the front desk, no answer. Our room was just around the corner of the front desk. It went off a second time not even 10 minutes later, once again reset it and tried to call the front desk still no answer. My wife went out in the hall and saw a couple of Police Officers and they said they were trying to find someone as there was no one behind the desk. The third time it went off I got dressed and went out to see what was going on, the police still couldn't find anyone in charge. The alarm kept going off every now and then, but it wasn't tripping a signal to the Fire Department, the Police finally called them. Talking to the Police I asked if the alarms I each room were linked because we were on the 1st floor, but if there was a fire what would alert the people on the 5th floor. he said all the rooms in a building like this usually are linked. By now a third officer had arrived and was calling around on the phone to get a manager. After about an hour they found the night person, she was sleeping in the room across the hall from us. The Police had called the Fire Department to check out what was going on. They went in our room to see what was going on and what my wife did to silence the alarm. They had the night lady replace the batteries but it still would go off. They had found an extra alarm and wanted her to replace the whole alarm but it was hard wired into the system and she couldn't figure out how to do it. The Fire Department left and finally one of the other managers showed up. The Police talked to him and left. Meanwhile the alarm in our room was still chirping. My wife went out and asked if they could move us to another room. The manager who showed up said yes, they gave us a room on the second floor, so at 5:30am we're packing all our stuff up and moving up one floor. This was the first thing they should have done. I'm one who once they're up they can't go back to sleep but the rest of the family did. Later that day I asked the manager who checked us in if we could get something off the bill for the inconvenience he asked what I wanted, I said what did he think was fair. He said 20%. I said ok. But that was the only chance I was giving him to see what our business meant to him. I thought 50% at the least. Our son is in the Navy and doesn't think he will get any time to come home for Christmas, so we all ready have another trip planned for then, plus at least 3 next year. This was the third time we've stayed here,we wont be staying here again. Now on the day we checked out, it was just after 6am. Breakfast is 6-9am. there was only one other person eat then. I went to get some orange juice, it was empty. I then was going to get some apple juice, it too was empty. I told the desk person, he said they just ran out, they never did get more while we ate.

Upon arriving for Hampton Homecomimg there isn't any parking. A LARGE FLATBED IS PARKED ACROSS 4 SPOTS. Gunnar is not pleasant , called to say we would be coming in late, nautilus told your room is already paid for. Asked for assistance regarding parking given an answer of there is a lot behind the building, but don't quote me. The elevator smells bad. The hallways smell bad. A leftover oreo cookie on the chair at the table. A stain on the cover at the bottom of the bed. The room walls are paper thin. I can hear my neighbors movie loud and clear. And a room full of loud screaming boys is on the distance not even sure where it's coming from. I can't wait to change hotels in a few hours. I'm cringing as I try to get some sleep, everything is booked solid.

My husband, infant and I ended up here last minute this past weekend. I checked in while he was at a biz meeting, and I was a bit put off at first: the room smelled so musty, I thought the carpets had been cleaned and that it was mold. I think I was exhausted and the guys next door were blasting music, I was a bit out of sorts. That said, the carpets WERE clean, as was the bed, which I inspected (I always do, it's an anxiety thing). When I called to inquire about the smell, the front desk guy came up to the room and offered me a key to a different room, which I turned down (the baby was already making herself comfortable) and inspected the room himself. He didn't act like I was crazy when I was like "Does it smell musty?!" and, as the weekend went on, I realized the room had probably been closed off for a while. Once the guys next door turned down the music, I felt better about the place overall. The aforementioned front desk concierge, RaVon, was incredibly nice. At check in, afterwards, and during the Smelling Incident. He was friendly and always asking what we needed, as were the other concierges, but I didn't get to know any of them as well. Our housekeeper, Tamara, was incredible-- she worked around our schedule (infants!) and gave us extra necessities to make our stay with a baby easier. She was efficient and fast and really an interesting person. She offered us all sorts of suggestions for local activities to keep the baby busy, and they proved to be incredibly helpful. Overall, it's your standard hotel. The room wasn't huge, the bathroom was tiny, but it was clean and in my experience it was made better by the people who work there.

You can tell that the hotel was once nice, but it has not been kept up properly. The housekeeping staff was sorry. One day no cleaning, the next day only bed lines changed no bathroom cleaning, no towels, no vacuuming.

Of course I spent the majority of my time outside the hotel. But the time I spent in the room and at breakfast was crucial to my stay. The only thing I can add to what I have indicated above, is that the coffee was first rate.

Alkesh P, Owner at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for acknowledging our efforts. As I told someone else, guests like you are our lifeline. Again, thank you.

I enjoyed my stay as always. I just wish I stayed longer. The service was excellent and the staff was very helpful. I will be staying again real soon. They have complimentary continental breakfast which was good. The hallways are always clean. It is so quiet. I would recommend this hotel to everyone I know.

Alkesh P, Owner at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you very much for allowing us to be of service to you. Comments like yours keep us motivated to strive to do even more for our guests because without you, we would not exist. Thank you again.

This was my first visit of many to Hampton, VA. I loved the city and the atmosphere. The location of the Best Western Hampton Coliseum Inn was perfect along with the comfort. There are a lot of activities close together. Fishing was our main purpose of going to Hampton. But after being there we plan to engage in the many offers of entertainments: Such as the movies, shows, shopping, and choices of eateries. Can't wait to go back.

Need to pay more attention to safety issuse had a fall in the bathtub becase there was not mat or strips . The room was not cleaned very good I had to have the person from the front desk come and clean . . STAINED TOWELS, HAIR ON TOILET, LIP MARKS ON WINDOW, BUGS ON AIR COND, THINGS ON THE FLOOR. IF YOU BOOK A ROOM HERE MAKE SURE YOU CHECK THE ROOM !!!

We needed a place to stay for a couple of nights and this fit the bill. It was comfortable and convenient, and we couldn't beat the price. It is close to a lot of fast food and mid-line restaurants with the new town center development nearby. We would stay here again.

This hotel was a good price through Expedia with hot and cold reviews, so I decided to take a chance.after driving for 12 hours it was a pleasant view. The first entrance door was broken so don't carry too much at once. Upon walking in ,I was pleasantly surprised to the clean and modern decor.the check in process was ok,but not very business like. I was pleased upon entering and the air was already on .the room seemed clean but as I pulled back my covers to my bed I was horrified to find out my sheets were not changed! Stains were every where. I quickly called down and asked for clean sheets. The attendant brought more to me and I had to change my own sheets. Breakfast is offered but it lack luster. 1 waffle maker, I'm guessing powdered eggs,sausage, stale cereal, donut holes,yogurt, toast. There was 1 long table to sit, some guest said they would go to another hotel to eat. The halls were hot.ice machines on 1st and 3rd floors. Although ,I didn't swim,there was a small pool that appeared to be clean and refreshing. Checkout was easy but again the desk was far from professional complain about customers on the phone and I was charged more than I booked for through Expedia. They told me I would have to take it up with them. Overall, I would stay there again if I had to,but it would not be my first choice. I would have expected more from them expecially since they dropped the ball on the very 1st day.

My crew and I travel a lot and your Hotel along with the staff met all of our needs, We stay in a bunch of Hotel's through out the week all over the state of Virginia and my crew was completely satisfied with the rooms and the Breakfast so in closing , Thank you and we look forward to staying at your Hotel in the future.

My family had booked several rooms at the nearby Embassy Suites. I thought it best to book a couple of rooms at the Best Western because the property was across the street. The personnel at check-in/check-out were very professional and pleasant. They were able to process the requests of many young athletic guests patiently, professionally and allowed the wait time for me and my guests to be minimal (I appreciated this greatly). Service throughout my the time at this property was enjoyable and no problems were encountered.

We chose this property solely based on location & price, due to a family reunion nearby. OK overall, but don't expect more than a mere motel experience. The check-in was weird, to say the least. Very little professionalism. Arndrel has no idea what he's doing. He and the other front desk agent were either talking over each other or both saying the same thing to us. Parking is VERY limited if house is full and my *future Mom* is handicap, so it was very disturbing to notice that the ONLY car parked in 1 of the designated spaces w/o a placard, (wait for it)....was the managers Mercedes!! After I complained to the front desk, he came out & moved it. Be sure to pull your door close, 2 of our 3 rooms didn't seem to close by itself all the way-which is a major security issue. The property has a pool and offers breakfast, but I wasn't interested in either because I kept staring at the Embassy Suites through the elevator windows wishing I was there-sigh!

We booked at Best Western because the Embassy Suites was full. The price was reasonable and the room was comfortable and clean. Check in was easy and the Thursday evening staff was very friendly. The pool, business center and fitness rooms are a bit small but overall nice. I would recommend this Hotel to travelers who want a good nights sleep for a good price.

First of all Before I went I read all reviews. Questions who is so picky they look at the pipes? Really that is more than a little over board. I was greeted quickly got by room right away when I arrived. I was in a hurry so that was important to me. Second staff was great. Customer Service meant more to me than the luxury of the room. The Room was great no problems. People so let me say if you have problem take it to desk immediately. Don't write hate notes after the fact. Some times things are moving fast and things get over looked. I would trust that the people here would do anything to correct your issue so your happy. So ask...

I had a comfortable, quiet night with low noise level coming from working conditioner. That is different from that hotels whose prices are slightly cheaper. Bath and carpeting in the room were clean too. The only thing is bed sheets were worn moderately but hopefully clean.

all the staff was so friendly and our room was very clean when we came the only problem we had was that our fridge didn't work, but their was an ice machine so that helped a lot. I do wish that the pool was open 24 hours, but i understand they cant have someone watching the pool all the time

Let me start my saying that my mistake was not trusting my gut when I had problems making the reservation. I had to call 3 times because they did not make my reservations properly. I asked for three rooms and they only booked 2 they sent me around the world to add a third room at the proper rate. Unfortunately, when I arrived they still didn't even have the dates correctly. This was just the beginning of a horrible stay. We get to the room, one room was musty like it hadn't been cleaned and they sprayed air freshener over it. Even worse, they had to come and remake beds that they made with dirty sheets that had stains on them in both double beds. That's still not the worse of it, the room had cockroaches. We asked for the room to be cleaned if they couldn't move us. I had kids and needed the same accommodations that I had if they were going to move us. I also forgot to mention that the ceiling was starting to buckle. Unfortunately, they couldn't accomodate either request which resulted in us leaving in the middle of the night and staying at the Holiday Inn. It's a much better hotel, much friendlier staff. I called and the Holiday Inn took really good care of me. Best Western needs rebranding and training in customer service. From the reservation line to the onsite check in they really need training on how to deal with customer issues. I was willing to work through the challenges we experienced but when you start over talking the customer, blaming the customer, and not doing everything in your power to actually fix the issue there is a much bigger problem than the issues with the facility (which were already grotesque)

Not the newest hotel, but very clean and the staff was outstanding from front desk to housekeeping. A great value from top to bottom no doubt about it. Has are most enthusiastic recommendation possible.

Like another contributor, this was the only hotel available during the Jazz Festival Weekend, there was however a reason for availability! First the positives, could not fault the staff who had a positive approach and were friendly and helpful. Windows in our room were not double glazed and therefore noise from the hotel next door penetrated, as this was the Jazz Festival weekend this went on till 4am. Am unsure why the manager could not have organised an invite for us to the party, so this wouldn't have mattered! The curtains had holes in, beds were old and dated. The loo was broken, came off the wall when seated, sink taps leaked, water went all over the place when used. The floors in bedroom and bathroom were dirty, but when I saw the vaccum cleaner and cleaning materials the cleaner had been given to do her job with, I wasn't surprised. Management need to invest in supplying effective cleaning equipment to support the cleaners work. All in all, underinvestment here, refurbishment urgently required. For over 150 USD a night, this hotel really was appalling. I travelled here from the UK for the jazz festival and this is a sad representation of a US hotel.

We've had good luck with Best Western properties before and this one was available at an affordable price and it was in a "central" location to all the things we wanted to visit in that part of VA. The room was very clean. The bathroom was tight but we managed. There were some minor repairs needed in our bathroom but nothing that kept us from using it---faucet drip, sink stopper broken, exhaust fan very loose in ceiling. We were gone all day, every day, so this met our needs for a clean place to sleep and bathe. The continental breakfast had a lot of choices: bacon and/or sausage all 4 days we were there, waffle set-up, pastries, juices, etc. etc. The breakfast area was not in the most convenient location as the hotel entrance/exit through the lobby to/from elevators was a narrow path between the food on one side and the table on the other. Overall, our impression of the hotel was favorable and would stay there again if in the area. Very friendly, helpful front desk staff. Always felt safe in the parking lot and hotel.

Selected this hotel because most of the others were fully booked for an event at the Coliseum. The location is very close to the Coliseum an easy 5/10 minute walk if you are attending an event. The room was not clean, carpets were dirty, bathroom had not been cleaned. We cleaned the window so we were able to see out of it. The drapes had holes in them letting in light. The hotel next door had loud music playing until 4am keeping us awake, it was amazing that no one complained. I have stayed in other hotels in this area, this was chosen because there was nothing else available. I would strongly recommend selecting a different hotel. It is a very tired hotel with little money being spent on the upkeep. One member of staff on reception was very helpful, that was the only positive. The hotel has an outdoor pool (although I never saw anyone using it), free breakfast, free wi-fi and free parking available. Rooms had refrigerator and microwave, I liked the fact it had a table and chairs rather than a desk.

The room was uninhabitable and I was charged for a night, despite the fact that there were no other rooms available. Dirty bedding, floor had large chunks of dust and hair, wet towels, molded shower curtain, leaking shower head, cup stains and crumbs on the table, and detached floor border.

The Hotel is small but is very clean and the staff was very friendly. Breakfast was good compared to other Hotels I've visited. It is an older hotel but has been remodeled and the stay was wonderful and peaceful. The pool is very clean and the staff at this hotel is wonderful

My overall experience was great here from the employees to the room. This was one of the best hotels for the price! Great breafast offered. The king room was an excellent size and exceptionally clean. I will definitely stay here next time my family and I are inthe area.

We stayed at this Best Western last summer while in the Hampton area and found it to be very clean with good service. However, we were disappointed in this stay. The breakfast was very poor on Sunday morning and items were only restocked once guests complained. The room towels were stained and the chair and footstool in the room were also ragged and stained. Not sure if there has been a management change or what, but definitely not as good as last year.

I booked 10 rooms for a bowling tournament in April. I got great compliments for booking this hotel -- each guest was greeted by her name every time the front desk saw her; the front desk would ask how they could make her more comfortable; ready and able to give directions -- in other words my group was treated like they were the only guests in the hotel and were provided 5-star service.

Hotel was quiet and well managed but the upkeep can still be better in the rooms. Maids seem to want to know problems rather than telling the desk. Maid forgot to empty trash in room and vacuum floor.

They offered clean rooms,rates affordable, close to everything like restaurants department stores, you can walk if you wanted too. Breakfast included, parking free and they have a pool and gym optional for use.

I was given a room on the first floor upon check in. The room was dirty, cob webs were all on the walls, the toliet was running. I immediately went to the front desk to request another room. The second room wasn't any better, the room was dirty, the TV did not work, the shower head was broken. I Booked this hotel for 3 nights.Due to my long flight, I decided to wait until the AM, to voice another complaint about this room. In the AM I went into the bathroom and I saw a roach crawling on the bathroom door. I immediately packed my things, headed to the front desk, told the person my complaints and requested to check out early. I wasn't charged for the one night. However, I will never stay at this hotel again. The rooms are filthy and the hotel has a pest problem. I booked my remaining stay at the Holiday Inn Express and I wasn't disappointed. Don't waste your time or money at this hotel.

Excellent customer service!! The front desk clerks Pierre and Ravon were so helpful and very nice. My 3 kids and I stayed for just 1 night but it was so nice we will definitely be visiting again. The rooms and the lobby were very clean. The pool was nice and quiet. I would recommend this hotel if you are in the area and need a nice and clean place to stay.

This hotel was a good price and the bed was comfortable. However we booked a non smoking room, and there was a distinctive smoke odor in the room and cigarette burn holes in the window drapery. Didn't bother to complain b/c we were only staying one night. Not sure I'd stay here again .

This hotel is practically next door to the coliseum and convention center, so the location was perfect. The free breakfast was pretty basic, but it included most of the traditional breakfast items (bagels, waffles, cereal, sausage, eggs, toast, juice, coffee, etc). The room itself showed its wear in subtle ways. A leaky faucet, a touchy thermostat, but it was still comfortable and spacious. The staff was exceptional. They were each very friendly and helpful. I would not hesitate to stay here again!

We could not have asked for a friendlier, more courteous and professional staff. The outside pool was closed and the room was pretty normal but the staff was unbeatable. I would highly recommend this property.

My son I stayed at this hotel for two nights.The location was excellent for his event at the Boo Williams sports complex and other venues as well.The employees are pleasant and very friendly and the breakfast is good.My only complaint is minor the handle on the toilet was loose but functional.Over all great place to stay for the value.

I stayed here with my boyfriend Thursday - Saturday at the end of April (21 - 23) to attend an airshow at Langley Air force Base about 8 minutes away (driving). I want to say how convenient this spot is. You are of walking distance and short driving distance to many good places: Hooters, Burger King, Golden Corrale, NASA museum, AMC movie theatres, choose your poison! The room was clean, adequately ventilated and everything was working the way it was supposed to. I had no problem with the water -- it was nice and hot. The AC worked properly and quickly. You get free wifi! There was no noise from nextdoor neighbors or outside. I had the best sleep during my stay. No problems with comfort at all. I was so sad to leave this place. It is a small hotel but the staff remember your faces. I wish I had names to mention in this review but I have not had a problem with the staff. There is free daily breakfast starting from 7 to 9. It isn't gourmet, but the food is breakfast food! What do you expect! From cereals, eggs, sausage, fruit, yogurt, bagels, munchkins, danishes, and more. Overall, if I plan the next trip in Virginia, I am definitely staying here again. For what I paid, I had lower expectations but this beautiful establishment really caught me by surprise. Thank you for having us and making us feel welcomed.

Alkesh P, Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
We are pleased you were satisfied with us. Please stay with us again when you return to this area.

Overall this is a very good hotel. Centrally located to many eateries and shopping. The hotel itself can use an upgrade to the breakfast are. Other then that it is a very good hotel. The staff were very professional and friendly.

Alkesh P, Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for letting us know where we need some improvement. We will do our best to make some changes in the breakfast area. Again, thank you.

I enjoyed my stay, always. I don't stay anywhere else because the staff is friendly. My room is very comfortable. I would recommend this hotel to anyone. The complimentary breakfast is really good. It really is a great place for out of town guests.

Alkesh P, Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for your comments on our hotel. It is so encouraging to the staff that someone notices their efforts. We'll be glad to see you again, Shannon.

We here very happy with are stay! All of the staff were very polite. The rooms were clean and comfortable. Great beds, The hotel was close to our event, Less than 2 Miles. The Parking was great. not to noise. I will stay there we and if I have Business. Thanks

Alkesh P, Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you, Kenneth, for your positive view of our hotel. We are greatly encouraged to hear that our efforts have not been in vain. We hope to see you again soon, even if it during a vacation. There much to do around here. Again, thank you.

very nice staff and rooms were really clean. Close to everything we were there for. The beds were awesome! The breakfast was hot and fresh every morning! I will stay here again when its warmer so we can take full advatage of all the ammenities. (Esp the pool)

Alkesh P, General Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for your review of our place. Comments like yours help us strive to present a clean and hospitable environment to our guests. We hope to see you in the summertime. Again, thank you for allowing us to serve you.

Picked this hotel due to the closeness to the facility of the tournament I participated. Must say I made the correct choice. The reviews were excellent and after the stay can say were very correct in their evaluation of the acumination's and staff. Staff very friendly, accommodating in every way. Rooms were clean and homey feeling . I will use this facility on any return trips to the area as well as recommend to others.

Alkesh P, Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for your excellent assessment of our hotel. I will share your words with the staff so that they can see that their efforts are not in vain. We'll be looking for you to return. Again, thanks.

We really enjoyed this Best Western, and rate it excellent in all categories. Whenever in the Hampton Roads area and needing a hotel, we pick this one. Very friendly staff and nice breakfast area. You won't be disappointed! Thanks, Phil

I really enjoyed staying at the hotel. Everyone was nice and friendly. The room was very comfortable and I love that the hotel was so close to everywhere that I needed to go. I will be staying at this hotel again in the future.

Alkesh P, General Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Forgive me for not thanking you for staying with us much sooner. Your comments are just what we need to continue to strive to make your stay a comfortable one. See you again soon. Thanks again.

The hotel was described as a "no frills hotel" by our conference people. I must admit it had plenty of frills! We had such a wonderful reception by their front desk staff. Upbeat and bubbly! The lobby was updated, the rooms were clean with nice furniture, bed linens, granite counters in bathroom etc. Beds were comfortable, halls were quiet, breakfast was hot and restocked constantly. The front desk help even lent his personal charger for our cell phone we forgot at home. The cleaning person was so cheerful and sweet! I've stayed at other Best Western's years ago and have found them hit or miss- but found this one a real hit!!!

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Dear Fuest Thank you Janet for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Thanks

The tub diverted didn't work, so we were unable to take a bath: shower only. The shower head only worked on one setting. The pillows were very lumpy. We didn't sleep well. The the positive side, the place was clean and quiet. Trip Advisor needs to lower the character count.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks

Probably one of cleanest Best Western that I have stayed in. If have to go back to Hampton Virginia I would consider staying at this best western again. The room was clean and the beds were very comfortable. The staff was very courteous and prompt at check-in as well.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Thanks

We came up for a poker run and had to book at the last minute. The hotel was a little more expensive than we had planned but well worth it. The lobby is beautiful. The breakfast was delicious. The bed was very clean with plenty of pillows.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Dear Guest, Thank you Jessica for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Thanks

Asked for adjoining rooms. Got none. Rooms were missing items like ice bucket coffee pots, Wash clothes ,towels. We were on the 4th floor. Children were to be in there rooms by 10:30. They were running up and down the hall past midnight. We did not sleep well. We could not check in until four. We get to the pool area and are swimming and they close the pool for cleaning for an half and hour and you have to leave the area. We will never stay at this hotel again. Mary McNeilly

The space was probably the largest hotel room i have personally been in - maybe I don't get out much... but it was really great. Could have gotten my whole family in one room and everyone would have a place to sleep... for a great price.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Good morning Barry! Thank you for that wonderful review. We are happy to hear that your stay with us was a great one. As far as the size of the room... its a great thing to hear you had plenty of room. Any time you are in the Hampton area we hope we will be your choice of rest and comfort. We can't thank you enough for taking the time to write this review. Take care until next time.

We enjoyed staying here as location is close to mall and also close to good restaurants. Staff at this hotel is very friendly and polite. The breakfast was also good. Rooms are clean. We will recommend this place.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you Deandre for this wonderful review. We are pleased that your stay with us was a pleasant one. Our hopes are that you stay with us any time you are in the Hampton area. We look forward to seeing you soon.

We had a very good time during bassnectar event at hampton coliseum , hotel staff was excellent. hotel was clean and tidy,breakfast was good over all our stay was very comfortable. We enjoyed. We will be back next year for the same event.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for this wonderful review Melissa. We are pleased to hear that your stay was a great one. We look forward to having you back!

Great staff. Nice hotel. All around pleasant stay. Convenient access to parking, shopping, eating and entertainment. Would stay again and recommend to anyone staying in the area. Price was surged for event at Coliseum, but still reasonable.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for taking the time to write this great review. We are pleased to hear that your stay with us was a pleasant one. If ever you are in the area we would be more than happy to accommodate you. Happy New Year to you and we hope to see you soon.

the hotel was clean but not very updated. the room we were in smelled like incense. that could be good or bad :) the free breakfast was good. free parking. located in a central area. the employees were very nice.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you Mr. Mark for taking out the time to write this review. We greatly appreciate your feedback on your stay. Breakfast has been one of our top priorities to improve. We would love to accommodate you in any future visits to the Hampton area.

Great service and location at the price we paid for the night. The room had all amenities required. Even the breakfast was good. The staff was very very caring. Over all we enjoyed staying here.We will come back.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Mr. Larry thank you for taking out the time to write this wonderful review. We are pleased to hear that we could accommodate you while you were in the area. It's always our pleasure to help our guest to have a great experience. We can't wait to see you again!

I had a very good sleep after driving my truck all the way from Ohio to Virginia. I had no problem parking my truck. This was very convenient as I did not had to worry about my truck parking. I would stay at this place only.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Mr. James we are pleased to here that your stay with us was a great one. We recently repaved our parking lot and have more space to conveniently have our guest park well. We look forward to seeing you any time you are in the area. Thank you for taking out the time to write this awesome review.

I thought that this was a nice hotel with great staff! Everyone was so nice and helpful... always saying hello and good morning as I walked through the entryway. My room was comfortable and had everything that I needed - tv, cable, refrigerator, microwave, coffee machine, and a lot of pillows. I enjoyed my stay. It was a little old looking, but it still had everything that I needed, and it was always very clean. No problems in the three nights that I stayed there.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you Tracey for taking out the time to write this great review. We pride ourselves in being a friendly and clean hotel. We would hope that if you are ever in the area that you would stay with us. We love seeing our guest happy and comfortable.

We enjoyed staying here. all the staff member were very polite and helpful during our stay. We also enjoyed the restaurant recomended by the young staff member working evening shift.He was very knowledgeable about Hampton area. Again we really enjoyed staying at this place and we will stay here again.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you Ms. Linda for taking the time to write this lovely review. It's was our pleasure to hear your stay with us was a great experience. Mario is very knowledgeable about the popular places to dine in. Again thank you for allowing us the opportunity to accommodate you. We look forward to seeing you soon.

We had a very comfortable stay, this location is very close to Hampton Convention Center which served our purpose. We enjoyed staying here,the staff was very helpful. We stayed at this hotel for two days and we enjoyed breakfast. We will stay at this place again.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Ms. Jannett thank you so much for taking out time to write this wonderful review. We pride ourselves in not only giving you great customer service but providing an experience. When in the area we would love to be your hotel of choice. Have a Happy Holiday and we hope to see you soon.

It was as close as we've ever been to the convention center. The hotel staff were great every single one of them. We didn't have any issues at all. The hotel was run down a little. The bed was not as nice as some of the places we've been but it was clean. It had a desk but the WiFi sucked. I had to use my mobile hot spot the entire weekend. I just could not get it to do what i needed if i could even stay connected to the hotel WiFi. When I travel I have not only business that I have to conduct but school work i have to do and it was the pits. On an up note the breakfast was superb for a continental and the walk to the convention center was short. The convention was as great as ever, we had a lot of fun.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Ms. Crystal thank you for taking the time to write this review. We love to hear feedback from our guest. I apologize that you were having an issue with the WiFi. I can assure you the problem with staying logged in or bad connection has been resolved. It's a pleasure to hear that our staff was "great" and the breakfast was "superb". Our hopes are that you would allow us to accommodate you whenever you are in the Hampton area.

The rooms were clean and the environment was very pleasant. The staff was extremely pleasant. They seemed to take pride in their roles and were very accommodating to their customers. They were very diligent in keeping the buffet stocked ensuring everyone was satisfied.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for taking the time to write this wonderful review. We are pleased to know that your stay was a pleasant one. Great customer service are one of our main priorities. We would hope that if you are ever in the area that you would always make us your place to stay. Our hopes is to see you soon. Take care until then!

the hotel was nice and clean. everyone on the staff was friendly, smile all the time and welcoming. great location to malls shopping and the coliseum. upon entering ther smell of fresh baked cookies fill the air along with popcorn as a snack

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you so much Mr. Jerry for writing this great review. We pride ourselves in great customer service. It was our please to have you at our location and the cookies and popcorn is a great hit with all our guest. Thank you for the feedback. We would love to see you soon when you're in the area.

We used the government rate to book as my sister is a government employee. This hotel is a short distance to the coliseum where we were attending a concert that night and we could've walked if it weren't rainy and cold. Everyone was really friendly and helpful; breakfast was included in the rate but not that appetizing... Also rooms should probably be inspected more our door was very hard to open and close, shower sounded like it was running after we turned it off. Housekeeping never replaced towels after cleaning the room so we had to hassle the front desk for more in the evening..not sure why because who washes their face with the same wash cloth they used the day before?? #gross Overall nice hotel the housekeeping staff should just pay more attention to details....it really means alot!

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for taking out the time to write this review. We apologize for any inconvenience and issues we've caused during your visit. All of your concerns and disappointments were addressed and fixed. Thank you for making us aware of them so that we may correct them. We would hope to see you again in the future if ever you are in the area and need accommodations. Also the breakfast items are being upgraded and we are working on making it more appealing to our guest. We value your suggestions and concerns.

Very clean hotel until Sunday morning of a two night stay. There were some raucous parties on our floor Saturday night, judging from the trash in the can by the elevators, the amount of noise and the overwhelming cigarette smoke in the hallway. That being said, we were there on a very busy weekend for an anime convention so the customers that weekend were young and having fun. The staff was pleasant an the room was clean. The exhaust fan in the bathroom dripped so we got a little shower every time we sat on the toilet. Other than that, it is a nice hotel.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for taking the time to write a review. We sincerely apologize for any inconvenience during your stay. We were unaware of the celebration and smoking occurring until notified by our guest. Then which we promptly handled the situation. Also please know that the bathroom issue was fixed as well at the time of you notifying us. We try our best to make sure all issues and problems are handled in an efficient and timely manner. Thank you for allowing us the the chance to accommodate you. We hope to see you soon whenever you are in the Hampton area.

Overall this was better than I thought it would be. Thanks to all the other reviews that helped me to make a well informed decision to stay here. It was very nice. We only stayed two nights but it was well worth it to stay here for the price. I look forward to staying here again.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for taking the time to write this nice review. We pride ourselves in making every guest stay an enjoyable one. We appreciate you giving us the opportunity to prove to you that we are better and improving everyday. We looking forward to seeing you soon. Take care until we see you again.

The hotel was very clean and friendly. The coffee was awesome. The room and bathroom was very clean. Some people have complained about the shower or water pressure, we found it to be fine. I would not have any problem with staying here again. the price that we paid was better than the other hotels close by.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
James, thank you for taking out time to write this great review. We appreciate and value guest such as yourself for choosing us as your hotel despite the other reviews. Our goal is to make sure that all our guest leaves with a great experience like yours. Daily we are improving and developing new ideas to continue to receive positive feedback. We hope to see you soon whenever you are in the Hampton area. Take care

The staff was very accommodating and professional. The rooms were nice and clean. The breakfast had a variety of options and it was different everyday throughout my stay. The location of the hotel is very convenient as it is right by the interstate and there is a lot of activities to do around the hotel.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for your stay and this great review. We are pleased that we could accommodate you in your visit here in Hampton. We look forward to being your hotel of choice whenever you are in town. See you soon!

We had a very good experience stay at this location, our stay was not to long but we enjoyed and had a good rest on our way to NC. We would stay again, This location is very close to many restaurants and shopping mall.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for your stay with us. We are pleased to hear that you were able to accommodate you. Our hopes are that you would consider us any time you are in the Hampton Roads area. We also appreciate this lovely review. See you soon!

The cookies were tasty and welcome. The breakfast helped get me through 2 races that weekend we stayed. The staff was friendly and welcoming. Wireless worked well and the room was nice. The only issue we had was that our bathroom flooded when the guy upstairs took a shower. Luckily we were checking out that morning so it didn't cause us a major issue.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for your stay with us and taking out the time to write this review. We sincerely apologize for the issue you had towards the end of your stay. Thank you for bring that to our attention so that we could handle this in a timely and efficient manner. We look forward to seeing you in the near future. Again thanks you for entrusting us with your stay here in Hampton.

I selected this hotel because of its close proximity to the Hampton Coliseum where I was participating in weekend races. I originally considered the adjacent Motel 6, but was unable to get a room - and I'm very glad now that I couldn't. This hotel is in very good condition, very clean and the staff are simply wonderful! I will definitely stay here again in the future and would recommend the hotel to anyone looking for accommodations in the area. Everything considered, I found this hotel to be an excellent value for the quality of accommodations and service received.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for staying with us and taking out time to write this wonderful review. We are appreciative for your comments and pleased that we could accommodate you. Our hopes are you stay with us for your next Hampton Roads visit as well.

The room was clean and fresh. The staff was very accommodating and friendly. The breakfast every morning was delicious. The price was affordable and there were many free amenities. The fitness center looked very nice, clean and renovated. It was cold but the pool looked nice.

Alkesh P, Front Office Manager at BEST WESTERN Hampton Coliseum Inn, responded to this review
Thank you for staying with us and taking out the time to write this lovely review. We are happy to hear that we could accommodate you on your visit here. Hopefully you are able to visit us in the summer months to experience our pool area. We would love to have you back soon.

The stay was short but sweet. Got a lot of rest and the rooms were clean. Was expecting a borining Continental breakfast but, was delighted to see hot items also. There was fresh baked cookies and popcorn in the evening. Will stay again.

After reading the comments I had my doubts about this place. But reluctantly decided to stay anyways. Upon arrival to the hotel I was greeted and checked in immediately. The room was nice and cozy and quiet. I slept really well. In the morning I was suprised that there was a full breakfast, as I was told that it was contininental. I will definitely stay here again.

This hotel is really close to alot of restaraunts and shopping. The rooms are clean and spacious. The have a hot breakfast and the staff is very friendly. There was really no need to move the car once i got there. The staff went out of their way to provide me with everything that I requested. I will definitely stay here again, or at any Best Western.

this hotel provided excellent customer service and breakfast was very good for the value paid. It was very close to the towne centre and the front desk helped me out to find a very good steak house and i really enjoyed staying there.

The hotel is clean, the pool, staff, and breakfast are great. It is located right down the street from the Coliseum and a mini mall with several eating places in walking distance. It is also on one of two main highways in Hampton/Newport News and right off of I-64. For the price it is the best hotel on the Coliseum strip in Hampton, VA.

My uncle booked a bunch of rooms for our family for his son's wedding. The hotel was in the heart of all the shops/chain restaurants in the area and close to their home. Another pro is that all of my crazy family was staying in one spot, so we got to spend time together. I believe he got a rate of $65/night for the room. It has an outdoor pool, no lifeguard, so swim at your own risk, but they do supply pool towels. It was clean and we enjoyed the use of it. The breakfast selection during the week is not the same as it is on the weekend. We stayed Thursday- Sunday. On friday it was basics, muffins, rolls, bagels, fruit, yogurt. On the weekend they rolled out the hot food (waffles, eggs). The rooms had been recently renovated, so I can't complain about the decor, the sheets/linens were clean and the room adequate for our purposes (we were there to sleep). The front desk man was very helpful and friendly. Their coffee is serviceable. Would I stay there again if I had my choice? No. It was just easier to roll with the family plan. If you are on a serious budget and need a clean place to stay that provides breakfast, this will fit the bill.