Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
Staff was very helpful and accommodating as we were stranded in Hampton because of vehicle issues. They let us hang out in the lobby before check in and allowed a late check out while we waited to hear the status of our vehicle. And...the rooms were very clean, bed comfortable and lots of choices for breakfast. Thanks for your kindness!!
My stay at this location was horrible. They had to move my room because the first room was disgusting; the second room less disgusting. I tried to get a refund aftrr being there for 20 minutes but the front desk staff could not reach the manager. I had to request a call from the manager several times. The doors off the pantry and laundry room on the first floor were open the entire 1st night creating a terrible smell like a mix of trash & bleach. On top of broken/cracked hallway tile that is a safety hazard. The next day in the morning the staff thought it was okay to leave a smelly mop bucket in the middle of the hallway unattended. And please know that I have video and pictures that I plan to post on the internet and will share with Trip Advisory. Now I must say, the front desk staff was nice but the manager thought she did me a favor by giving me 10% off and told me my complaints start and stop with her and there was no way the owner or anyone else could do anything else for me (I also have that conversation recorded). In turn, this franchise should be able to carry the BW name. Totally unacceptable!
Clean and close to major attractions. Traveled for a swm meet and it is right next door to the Facility that opened last fall. Best part is that swimmer can walk to warm up and spectators have time to eat breakfast and follow to be at the start without having to wait an hour in the car.
Upon walking in we were greeted by a wonderful staff member. Once in the room very disappointed. In the midst of repair or just negligence.. not sure. Very dissatisfied with the room. Will not stay here again.
This was a nice hotel in a good area if you are attending a conference The staff was pretty nice and the hotel was clean. The room's showerhead did not work, so I showered in a sprinkle of water The remote worked only to turn channels, not to turn the TV on and off. The breakfast was prepared well and the staff kept it clean but it is not geared for those who would like to eat healthy
This hotel is centrally located. In very close proximity to restaurants, the interstate, neighboring cities and sites. Parking space is never a problem. Upon arrival, the sky blue pool to the right, before entering the building's lobby, exudes a picturesque view, and the lobby's furniture and decor gives a welcomed, homely feel. The location is awesome and extremely quiet. The location is awesome and extremely quiet.
Elevator buttons cracked, my sink stopper was stuck and a pool of water in the sink upon arrival, shower drain clogged and the broken stopper was placed on the tub, remote switch did not work, heard every footstep above us.
Great experience again. We stayed six nights. The hotel is extremely clean. Everything worked. Clean, spacious rooms, everything worked perfectly. Excellent breakfast, daily menu, hot items. The person responsible for breakfast not fail to replace any items. Super organized. The entire team works hard to keep everything clean. Safe and Quiet place When in the region, my choice will always be the Best Western Coliseum. Stay dont worry
Our stay at Best Western Hampton Coliseum Inn was fantastic! The staff member at front desk was busy on computer, but upon my entrance she immediately acknowledged my presence, which let me know she was attentive to those entering. During checkout, I learned the name of the staff member who checked me in, her name is Simone Ford. Ms. Ford provided great guest service. She was professional, approachable, calm and caring and guest oriented. Without me asking she informed me of the breakfast time. When I asked where was the cart to bring my things in, Instead of just telling and pointing to location of cart ,she actually went to where cart was pulled and brought it to me. The layout of food was pleasant to the eye. Hot food was hot, cold items were cold. Every area of the dining area was clean-the food counter, the tables, the chairs and the floor. We were impressed to see a carton of Almond Milk and the menu board showing the next day menu. Our room was perfectly cleaned! No problem whatsoever regarding our room. The housekeeper truly need to be commended. EVERY INCH OF THE ROOM WAS CLEAN! Not a dust ball anywhere, no left over finger prints on the furniture, the bathroom mirror, toilet, tub, sink, everything was spotless! Thank you housekeeper.
Could have better but got the job done.it was very pricey especially for a Monday/Tuesday so was very disappointed about the price and even asked the desk personnel high so high ,she couldn't really answer me. Bathroom was very small and tight
The bed sheets were filthy and stained from prior people! Shower curtain was broken and as someone who has worked in houskeeping I knew the sheets were not changed they just made the bed! And they had roaches
I can only speak for my experience, but my s/o and I were judged, by the staff, for walking our pets through the lobby to go to the bathroom outside, even after paying for them to be there. If that wasn't enough a staff member who presented herself as an authority figure accused my us of having an extra dog which is against policy. My s/o politely told her the we infact only had two dogs and that she was welcome to see for herself, but staff member relented. Until the end of our stay she continued to watch us and we would walk through the lobby and through our hallway. If you need to come to hampton for any reason with your pets. Consider other accommodations.
The floor was gritty from day one. So much so that I had to wipe my feet off before going to bed. There was a obvious bulge in the bathroom ceiling over the shower from water damage above. Additionally the shower curtain had black mold on the bottom of it. Thankfully we did not spend much time in the room b/c we were so close to other locations so it didn't impact our trip but I will not be staying at this location again.
Number of small problems - broken light bulb in bathroom, refrigerator not working, air conditioner not that cold, breakfast area too small and over crowded, hotel staff huddling over coffee/juice bar during breakfast rush, self service water was always empty, long line checking in at 10:20p. Bigger problems - when a child vomits in the pool on a hot summer afternoon - and our plans were to swim and relax - but now they close the pool to the next day as they have no manager or maintenance staff working who can manage it safely. But, the hotel staff knows nothing and they a being trained. Further, when the manager does not return my message to call about the issue on Monday and I called her directly late in the day to discuss. She is full of excuses - "I am not even supposed to be working today", "only myself and the maintenance manager can clean up the pool according to county guidelines", etc... Not one apology or show of empathy, and she was barely letting me speak. When I finally, said let me finish my concerns, and I was able to ask my question, she then was totally silent for a very long time until I asked hello are you still there? And she says very patronizing, "oh, I can speak now?" I explained that she was not being professional. I asked for her supervisor. She said she did not have one. Then she said that she was not going to be able to help me and hung up. The only positives are the selection of breakfast items being fresh and plentiful. The beds were clean and comfortable.
Easy walk to the Coliseum and Convention Center, easy on/off I-64 so an excellent location. Staff was very friendly, room was clean and in good condition. Beds were comfy, nice and quiet in the rooms, too. Good breakfast variety, tasty and plentiful. A little short of seating space, though. Internet worked well when we were there. Beware of weekend rates--50% higher than weekdays.
Rooms floor should have been a lot cleaner!! so if the floors were half cleaned what else was not cleaned and I didn't know about! So please please this day and time with COVID-19 going around we have to be very careful. But the staff was very nice!!
aClose to a lot of different stores movie threatre bowling alley 11 mins away from a smaller beach with lighthouse 40 minutes away from VA Beach 30 mins away from Outlets and other shopping centers not bad
My experience at this hotel was amazing. Excellent front desk staff, breakfast was great and family friendly too. Very clean and no noisy disturbances on the hall way. I will recommend this to any one.
The room was very clean and comfortable. The decor is tastefully updated. The hot breakfast was had plenty of options. It was very good. Coffee was available 24 hours. We did not use the pool but it looked very nice.
This was my first time in a Best Western in a long time.....I was traveling with my dog. Other pet friendly hotels have either been run down that I've stayed at or charge astronomically high pet fees. From the moment I walked in, the foyer decor was inviting and the staff at the desk made me feel welcomed. Service with a genuine smile is hard to find in the service industry these days and I was truly blown away by the pleasantness of the staff and cleanliness of the room. I will definitely be back!
Convenient location. Quiet room. Good wifi. Room amenities not very modern, but that wasn't a huge concern for me. Everything worked and most importantly was clean. Breakfast was good. Business center a plus. Good travel information for tourists. Probably one of the better hotels at that price point.
The sheets were dirty and I was given the wrong size to change them myself. The smoke detector was faulty and went off all night and was told after being given batteries to change our myself that there was nothing further they could do until the following day to get it to stop beeping and saying “low battery” the entire night.
The stay was good but was expecting more than what I seen. The lobby is very small and the continental breakfast is served in that little space which becomes very crowded you can barely turn around. The rooms are nice and the floors are too, glad no carpet.
Need better windows, could hear everything going on outside, need bigger closet, more than one way in or out, need more luggage carts, internet didn't work, parking was awful and staff did not explain anything, glad I overheard the previous staff member explain everything to the two guest before me! Glad I had to spend majority of my time at the conference and not at the hotel/room. I guess you get what you pay for!!
I woke up to loud voices and a physical argument a couple was having. Lots of profanity and bumping around. I felt unsafe. In addition, the room was not clean. Pet hair was on the carpet and the furniture and bed.
Stayed here for a long weekend for an event at the coliseum. Room was clean and beds were comfy! Didn't utilize the free breakfast. Staff was so polite and it was within walking distance to the venue. Will totally come back next time!
The woman at check in stated their system could not see any third party reservations (I had used Expedia) and attempted to charge me for the room twice and told me to just report one as fraud with my bank. Don't go here.
great time in hampton and with service at the hotel. very secure quiet and enjoyable. breaskfast was okay and checkout was simple. no complaints. definite will use again.location was great within walking distance of venue and well lighted streets to walk to concert and back. Parking was great also.
BW in the past kept it's properties up to date. This one is in need of help. The staff was good. The frig had bad odors, carpets worn, ice machine on floor inoperative. There were garbage and full garbage bags on our floor as well as an empty pizza box NEXT to a trash can. The tissue box in the bathroom was empty.
We arrived at 9:30 pm today and the fourth floor hall air conditioning was broken ( or not on). The hall smelled. There are two bags of garbage by the elevator . On the first floor lobby a pizza box was on the floor next to the garbage can - supposedly the cans were too full. The room refrigerator stinks and not plugged in. The telephone was plugged into itself so was useless. The tissue box was empty. The ice machine on the third floor broken. Just all around not a pleasant experience. Oh- the receptionist at the checkin desk was pleasant. For that reason I gave it the two rating.
Stayed here with Supernova Ska Festival Group discount. Arrival was good and room was ready, but desk employee was less-than-welcoming. Only one chance to make a first impression. Other staff was great
Stayed here while I moved my son into college. The hotel and rooms were clean. Housekeeping was reduced due to Covid, but staff was responsive to requests. The breakfast was ok. Sausage patties, powdered eggs, waffles and the normal cold stuff. Parking was free and easy.
The hotel is in the middle of renovations and it is understandable when things go wrong. The staff was expedient on making things right. The price of the stay was my only true complaint as there should be substantial discounts for current and former service members who placed their lives on the line to ensure your freedoms! I profoundly feel updating needs to be done in the way BW treats/rewards their excellent staff. Holding on to quality personnel should be one of BW's top priorities!
There are lots of hotels around the Coliseum and this is by far the best value coupled with a clean and safe environment. Can pay much much more for a higher end brand nearby, but why? Has a nice little gym, a pool, breakfast, large rooms.
Rooms well kept. Breakfast good addition. 24 hour coffee a plus. Pool area nice. Pool well kept. Business center conveniently located. Grounds well kept. ADA accessable. Nice workout area. Rooms just great.
Traveled for my nephew's graduation when several other High Schools were doing the same so many hotels were already fully booked. I arrived at my sister's before check-in and felt a little hesitant about the reservation as my niece informed my that this was not a good hotel. Hotel was clean, comfortable, wood or wood-like flooring in non-bathroom area. Bathroom was clean, sufficient amenities, in need of updating (but so does my bathroom at home). When we arrived there were some small bits of trash/paper on the floor of the hall but later the area seemed to have been cleaned. Breakfast was a "create your own grab-n-go" with a selection of breakfast sandwiches (one breadless), cereals, milk, yogurt, fruit, and muffin/bar type foods. Fruit juice was also available. Coffee, tea and hot chocolate were available all day I used the fitness room to workout to my own video ( I didn't want to bother my sleeping spouse). It was clean and the right temperature for a workout. There was a weight machine, bike, treadmill and free-weights in the room. It looked like the cushion had been removed from the workout bench. There was a fridge with cold water and towels could be obtained at the front desk. The pool was full and looked clean/refreshing however it was closed. Staff were pleasant and helpful. There was construction going on outside of our window (we were out of the room most of the day so it was not a problem) for a new water park/complex which will be located next door. The water park will be a great draw for families in the future
It is always a challenge finding a reasonably priced hotel that has a high rating which accepts dogs. This BW Plus fit every category. From the moment we entered the lobby, I knew we chose wisely. Olivia was working the Front Desk and elevated the experience to 5 stars immediately upon check-in. She was friendly, courteous and thorough. The lobby was clean as was the room. Comfortable king size bed with faux wood linoleum floors- which made for a "cleaner" atmosphere.
Stayed here for Memorial Day weekend. Though the weather was atrocious, the staff were amazing. Friendly, helpful & you could really tell how much they enjoyed working together. Thanks so much for warming up our cold weekend with your friendly smiles!!
Staff was professional, attentive and friendly. The ladies at the front desk was excellent. Hotel well maintained and clean. Exercises social distancing and covid sanitizing protocols. Felt comfortable and safe.
handicap room reservation made 4 days prior to arrival was given away to someone off the street Manager Simone Ford at first would not even talk to us face to face. Told me they gave room away because it was not in the notes I really needed handicap room .I told them I have a prosthetic leg when room was reserved. She didnt care she was arrogant rude condescending and dismissive. ruined my visit with my son as we had to use a non handicap room, then move out and wait fo a handicap room to be available. We mentioned maybe we should go to another hotel she said fine go ahead. Not very pro Best Western.like their motto "We will make things right"
The stay wasn't satisfactory, and we won't be returning. - During our stay, there were groups of children roughhousing with each other up and down the halls and in the stairs with no adult supervision. We attempted to call the front desk twice and no one was on duty. - The three sodas we got out of the vending machines had expired over a year prior. - No new towels were provided for our second night.
good location. spacious rooms, fast internet, shopping center is nearby. Events venue, The Hampton Coliseum is nearby. Hotel clean, staff was friendly and helpful. The breakfast was very sufficient during these times of covid.
F.D Idalis was great professional Maintenance was helpful n professional Clean bright rooms,in feel so safe n secure here. Social distance well in place. This is my 2x staying here 5 star place. My window perfect for sun rise.
Checkin went very smoothly and front desk clerk was very professional. Elevator closed too quickly and hit my arm before I could step all the way in but was fixed the next day. Ac needs to be in the hallways on each floor cause it felt like a sauna. The room was very cleaned and ac worked good but due to covid they said they only clean once a week so during my 4 night stay the room never got cleaned. Definitely need to clean more often . Towel were brought promptly when I called the front desk. The room a few doors down from mine was smoking weed and you could definitely smell it . Signs are clearly posted saying no smoking of any kind but I guess they didn't care. Hotel was in a very location but a little disappointed in the quality of service and I could bring my 1 year grandson to the hotel because of the other room smoking pot.
Stayed this past weekend for the night. The hotel is very clean and appears to have been renovated recently with a sleek modern look. The manager Kelli and her staff were courteous and very accommodating. Covid safety measures practiced with social distancing and masks worn. Overall a lovely experience and would definitely recommend.
I stayed at the Best Western in Hampton, Va this past weekend and I really enjoyed my visit. It is very modern. ( looks like they have renovated lately) From the time I checked in to the time I checked out, I was very happy. The front desk staff and Manager were extremely friendly. I didn't have a face mask and they gave me and my husband one. The lobby was very clean. My room was so great. I was on the 4th floor and as soon as I stepped out of the elevator, It smelled fresh. My room was very clean and most importantly the bathroom was spotless and my bed so very comfortable. They offered us grab and go breakfast bags and they were filled to the top! During this unfortunate pandemic, I would say this hotel is right on top of making sure everything is super cleaned and safe for us. We will be back the next time we are in this area.
I have recently stayed at the Hampton Best Western and was so very happy I decided to stay here. I was concerned of course, because of COVID-19. As soon as I walked up to the front door, I could tell I was going to be safe staying here. The lobby was very clean and smelled wonderful! The staff at the front desk was wearing a mask and there is a glass shield as well for extra safety. I was told of the safety procedures they have been doing during pandemic and made me feel so safe. They have breakfast bags at this time and they were really nicely filled with a water bottle, fresh fruit, a yummy danish and a granola bar and napkin. My room was very nice. The mattress was so comfortable and the room was very very clean. The bathroom was extra clean and everything smelled so clean and fresh. All of the staff was so friendly! The housekeepers and front desk staff always spoke to us in passing! I would highly recommend this hotel and plan on being back!
My husband and I drove to Hampton to visit my son who's stationed at Langley Air Force Base. My son was to stay with us in our room during our visit. When we arrived, we noticed there was a fence surrounding the property with barbed wire on top of it along with several unusual people hanging around the parking lot. In our room, there was no shower curtain in the bathroom. Upon trying to turn on the shower, I discovered it didn't even work! The pool was closed and empty due to COVID. The breakfast area was closed due to COVID. I asked at the front desk about breakfast and we were given to go bags which included a bottle of water, one danish, a small plum and a very small Quaker granola bar. The TV in the room didn't offer pay per view for renting movies. The elevator was stifling hot also. I do not plan to stay here again
Staff is NOT wearing masks, contrary to the "We Care Clean" BW video. The video is available on YouTube. We were told it was optional for staff to wear them. The cable would not work on the television; we were told 20ish minutes till repair could be there. After an hour we finally figured out on our own how to fix it. There was a used wash cloth hanging in the shower. Unnecessary items (pen and paper) remain in the room, contrary to video. No masks, unnecessary items, used wash cloth, unwrapped fruit in Grab & Go breakfast -- what can I assume about adherence to the rest of "We Care Clean" protocol?
Here for business at Coliseum. Property is very close and offered a nice clean quiet place to stay. The staff at this property was friendly and helpful. Susan and Kayla went above expectations with their stellar service and smiles. Room was nicely decorated, seeming recently updated. Breakfast had varying hot options,as well as yogurt, fruit & danish. Definitely placed in my file as a place to pick when I'm back in area for business again.
We enjoyed our stay at the Best Western this weekend to attend the PBR Velocity Tour event. Everything was great during our stay... our room, staff and breakfast! I gave 4 stars because the bed didn't sleep the best but it wasn't too terrible either.
We stayed there last week and loved it. We needed another hotel room and immediately thought the Best Western. The food choices were great. They had hot and cold items. The gentleman that checked us in on both visits was very nice, very accommodating, and helpful.
Nice hotel, spacious room but small bathroom. Breakfast leaves a lot to be desired. Ice machines should be on every floor. Comfortable bed, chair & stool for relaxing. Would stay again. Great dining choices close by.
The room was very clean. The bedsheets are crispy clean. The bed, the pillows, the blankets were so comfortable, just didn't want to get up in the morning. The towels were crispy clean too and the room generally was clean. The hotel was renovated a short time ago, one could still smell the fresh paint. Interesting that there are no carpets in the rooms, but laminates that are easier to keep clean and are better for those who have allergies. The room is well equipped with basic necessities, such as TV, armchair, lamps, wifi... There is a coffee machine in the room, a fridge and ice-bucket with glasses. There is a fitness room in the hotel, which is big enough if somebody wants to work out. There is also a washmachine and a dryer (or maybe two) if one would like to do a wash. These are using quarters and it costs 2 USD for a load. The hotel also has an outside swimming pool, which was closed at the time of our visit in December. The staff is very friendly and helpful. There is an outside mall just a few minutes away from the hotel (one can even walk there in 5-10 minutes) and lots of restaurants and shopping possibilities. Virginia Beach is only 30 minutes away. The only thing that the hotel could/should improve is their breakfast. One can find something to eat, but not the best. The fruits and yogurts are good. There are pastries offered too and you like it if you have a sweet tooth. The waffle should be tastier, etc. There is coffee, tea and hot chocolate available all day long, which is nice. One tip: there is soap in the bathroom at the sink and in the shower, so if you like softsoap and shower gel more, bring your own. Shampoo, conditioner, and lotion are provided in the usual small bottles.
Positives: Good location. Easy to find when leaving the highway. Virginia Beach just 30 minutes. There is a very good outside mall just a couple of minutes away and lots odd restaurant and shopping possibilities very close to the hotel. Very friendly and helpful staff. The bedsheets are crispy clean. The bed and the bedsheets, pillows were extremely comfortable. Just didn't want to get up. The hotel was renovated a short time ago. One could still smell the fresh paint. Not too positive: the breakfast is ok. One can find something to eat, but it could be improved.
We stayed in this hotel for 9 days while visiting our family who live nearby. Every morning, a full breakfast was laid out. Anything that needed to be replenished was supplied by Orrian who was at the front desk monitoring the needs of the hotel guests. He was quiet and kind. Cynthia, who was at the front desk most evenings was quiet and very nice. She was so helpful when we needed to have towels and coffee packets replenished. By choice, we did not have maid service during our stay. What we appreciated most were the quiet, friendly, helpful staff and peaceful hotel atmosphere. The plumbing fixtures needed some minor attention. We would stay there again as it was very centrally located near shopping and restaurants.
I have been working abroad for the past 5 months and had to go thru a lot in 2019 since my family lost. But I chose this particular location because its closer to where I used to live at here. Still in transition yet another year but my future looks bright.
Jack at the front desk was very helpful with offering affordable activities for me and my wife to do while we stayed in Hampton. I appreciate the approachable personality and the GREATT FOOODD‼️‼️ GREAT STAY DEFINITELY WILL BE BACK ‼️
I was very happy with my stay at Best Western. Being single, I felt very comfortable there with the surrounding area. I will make sure to stay there for any further visits the the Hampton area. The location of the hotel was GREAT
When we first entered the room we thought it had a strong smell - We weren't sure what the smell was and had hoped it would go away. After seeing a dying roach later, we believe the strong smell was coming from the hotel spraying for roaches. We eventually became use to the smell I guess - After we left the room and came back though we could immediately tell the smell was still there.
We chose this hotel because of the previous reviews. It was clean, had laminate flooring instead of carpet, (which I feel keeps it cleaner and smelling better), has a great complimentary breakfast (hot & cold) and all the employees were friendly and great to work with. Would definitely stay here again.
Had a great stay at this best western. Rooms looked new and everything felt clean. Most impressed by the large breakfast spread. There was a surprising amount of variety and even hot foods. The cherry on top was the staff who really go out of their way to make sure your stay is the best it can be.
We stayed at this hotel to attend a concert at the Hampton Coliseum (only a 10 minute walk away). We were extremely surprised when we walked into our room; it had brand new laminate flooring, updated linens, and modern accents throughout the room. The water pressure was perfect, and staff was friendly and helpful all three nights of our visit. I will be booking this hotel for next year, too!
The service at this hotel is very consistent. The front desk people are eager to help and the rooms are very clean. There was a crowd for breakfast in the morning so we took our breakfast out by the poolside. Pool although we did not use, was very clean and beautiful.
The front desk staff were amazing and just so unbelievably kind that I honestly felt like I could burst by the end of my week there. They were very hospitable and generous. On the first day we had breakfast, there just before they started cleaning up what I believe to be the manager came to us and asked if there was anything else we wanted before they start putting stuff away even though breakfast time was over. This same man also went out of his way to bring a small tray of turkey sausage patties to my mother on a different day when she had asked him if the sausages already out were the turkey ones. When he said no, she simply accepted that and went back to what she was doing, so you can only imagine her surprise when he came to her with the tray. Not only that but they also make and give out popcorn to guests everyday. I swear, these people are angels. Aside from that, the hotel itself was nice and beautiful. The pool was nice and clean and so were the rooms. The placement of the AC wasn't bad either since it wasn't right next to the bed where it would make whoever uses that bed freeze. They conveniently placed an ice machine on both the 1st and 3rd floors as well so that was a plus. To top it all off, the location of the hotel itself made it easy to reach a lot of restaurants and some stores. All in all, I would definitely come back to this hotel if I ever came back to Hampton. Best Western has been great.
Everyone was nice and friendly, the beds were so comfortable, the pool was nice, and the wide variety of items available for breakfast was a nice surprise! We will definitely stay here again when we are in the area!
I actually stayed here in August of 2018 and the cleanliness of the room wasn't up to standard. One issue was that door was coming off the hinges. This issued was fixed partially the still didn't close properly. Another major issue was that the tub was clogged and drained slowly. This issue was fixed also however the tub wasn't cleaned afterward or the next day. I have pictures of the less than cleanliness conditions of my room.
Stayed at this hotel for 2 nights on a high floor. People at the desk friendly, but hotel is dated. Since there is not much around, I must say I am surprised about the high rates. Housekeeping forgot to clean the room, but it was well taken care of. Overall we had a good stay.
Well taken care of hotel and in a great location close to just about anything you need.. Our room was very nice. I really liked the small coffee machine in the room. The breakfast was great. I aslo enjoyed the pool.
Very poor management group and staff, no communication with problems. I will never stay at this Best Western again. I suggest no one stay at this hotel until some problem will be address, like staffing and
Staff was very courteous, room was clean. The hallways were extremely warm with no air circulation or A/C. The ice machine on the 3rd floor was broken, and required us to go from the 4th floor to the 1st to get ice. The breakfast area (which is the same as the hotel lobby) is definitely tight with the number of guests at the hotel... seating / table space is limited. Food was ok... typical buffet breakfast.
Good afternoon! Thanks Best Western for such an awesome stay. Good food, nice clean rooms and hotel! Amazing stay! Crystal from front desk was very down to earth, our family loved her! She provided such excellent customer service! Other hotel staff was great too! Thanks and we look forward to returning soon!
This is the first time I have stayed at this Best Western. Marianna greeted me at the front desk. She was friendly, efficient and professional. I felt genuinely welcomed. After she handed me the room key and directed me to the elevator, she handed me a bag of goodies she had put together since I was a Gold Rewards member. Check in was an enjoyable experience. The room was very clean and comfortable. Overall, excellent stay and I will stay again!
This hotel is always a great value. It is always clean and has everything needed for a comfortable stay. The pool is very clean. The breakfast very good and everything was available. I look forward to staying here again.
The whole hotel was ultra modern and minimalist style. Even so, it was aesthetically pleasing and comfortable. Goo breakfast...more than the usual fare of a “freebie”! Great beds, too! Will definitely go again!
This property is under new management and thereby having a decline. The food was always lousy during our 5 night stay, being undercooked and stale (bagels and pastries). The juices were watered down. The closet is quite tiny and there are not enough hangers for two people. On the plus side, the room was always cleaned well. The staff, unlike in previous years, was not that friendly, however.
Good afternoon! My name is Janaya and I called yesterday 6/5/19 to inquire about a room but unfortunately y'all were booked during that time. I wanted to say I spoke with Krystal from the front desk and she had wonderful customer service skills over the phone and seemed very knowledgeable and respectable. Hopefully in the near future I will have the opportunity to stay with y'all. Again wonderful customer service!
Hotel had been undated since we stayed there 2 months ago. There is no longer carpeting in the rooms which is wonderful deterent for those with allergies. There were also new beds and a comfortable chair. Hotel is in great location within walking distance of Hampton Convention Center with many restaurants and shooping areas in vacinity.
We stayed at the BW Hampton Coliseum for two nights. Check in was smooth and the front desk staff were always very friendly. It was very conveniently located close to may restaurants and a shopping area. I had read it was recently renovated- it appeared to me that the "renovations" were a just a fresh coat of paint over outdated rooms. There was some trash left in my room from a previous customer- it definitely made me concerned how much the rooms were actually cleaned. I did walk by housekeeping a couple times while they were cleaning guest rooms (with the door open as expected) and she was sitting down and on her phone. I used the fitness center- the TV was not working and the A/C was off. Lots of trash in the pool area as well. Overall, not the worst hotel, but would not go back.
I will say this was maybe my best stay ever in any hotel. Will be staying again on my next visit. Other than the price because of graduations and a concert going on I loved my stay. Location was great, clean and peaceful rooms.
I have been getting rooms at the best Western for 50 weeks and I have always had a great experience. The owners know me by name and always greet me with kind words. Mariana and Kayla are always a pleasure to work with during check in.
I always enjoy staying at this hotel. The location is ideal and the staff very friendly. They have recently renovated their rooms and I couldn't be happier! Good job Best Western.. you're doing all the right things..
I attempted to cancel and after calling corporate and corporate calling hotel to ask them to cancel my reservation, the hotel manager said no. According to this hotel, I attempted to cancel (according to the hotel clock) AT EXACTLY 4pm and not before 4pm. I went ahead to the hotel the next afternoon (3 hour drive with 2 children just to not give my money away), after checking in online. They couldn't find my reservation. Apparently they went ahead and canceled my reservation at 10:51am on the day of my reservation....but didn't notify me!
Worst customer service from this location. I attempted to cancel through customer service BEFORE 4PM. Talked to 2 people at the corporate customer service who then called the actual hotel to try to get my reservation canceled. The woman working there (Mikayla) said there was no manager and the manager wouldn't be there until 9am the next morning to be able to determine if they could cancel. That obviously is not helpful if my reservation is tomorrow. After I asked her to leave a message for the manager, she said she documented it for 4:15 (time our call was about to end). According to them, I didn't try to cancel before 4pm BUT some how I spoke with 3 different customer service people all between 4-4:15.... being put on hold and everything....????? The corporate office claims they really did try to get the reservation canceled but the manager makes the decision, and the manager in this case said no. Actually corporate said that the manager told Kayla (apparently not Mikayla but Kayla this time) that they could not cancel the reservation. Corporate would not give me the managers name. I will NEVER stay at a Best Western based on this experience and I will make sure to put a bad review on every place I can based on this horrible experience AND I will make sure to get the word out to all past, current, and future Hampton University patrons to NOT stay at this hotel. Absolutely horrible customer service from this site. Corporate office seemed like they were trying to get it canceled but it was not under their control.
I've been coming to this hotel for the past 3 years, usually on business trips, the high level of attention to great service and comfort provided by the entire staff is unbelievable. That is why when on vacation I use this location as well.
The Hampton Inn erroneously canceled our room and luckily we were able to get a vacancy at the Best Western in Hampton Virginia. We were pleased to find the room very comfortable with updated furniture in the guest bedroom area as well as new fixtures in the bathroom. The lobby is also clean and updated. Breakfast is comparable to that at Hampton Inn
My husband and I visited Hampton VA to attend a RV Camping show, and came up the night before. We'd had a great experience at Best Western in the past and chose this hotel for it's convenience and for our past experience. We were not disappointed. The beds were comfortable, the bathroom was clean, and the hotel was very quiet. The hot breakfast buffet included with the room was wonderful before we headed out for the day!
My friend and I stayed at the Best Western overnight. We were attending a quilt conference at the Hampton Coliseum and needed a close by place to stay. This Best Western was within walking distance and had clean, comfortable rooms for a reasonable price. The staff was friendly and helpful and the breakfast was good. Would definitely recommend this hotel to others!
I have stayed at this Best Western location four times in the past two years. It is very conveniently located. The staff is always friendly and actually seem to care that you have a positive experience. The rooms are always clean. I always enjoy my stay at the Best Western when I travel for business to this area.
When we checked in Kayla was very friendly and informative. My son is stationed at the shipyard and it was cold out so Kayla told us about a go kart place in Chesapeake we really injoyed. Breakfast was great housekeeping was done well!
The Staff was friendly, the Hotel was clean that's was it. The water pressure was non-existent and breakfast was well to be polite NOT GOOD. They allow to many people to hang and smoke just outside the entrance, this should be controlled and smoking should be just to the left about 50 feet.
My husband decided last minute that he would rather stay in a hotel with more amenities. So I tried to cancel our reservation online (booked on the Best Western Website) and was unable too. So we called the hotel several times and was unable to get a hold of anyone. I went online and sent a message and someone called me back. And we were told we had to cancel it where we booked it from. They apparently cannot cancel over the phone. So we couldn't cancel it. We booked from Saturday to Monday which New Years was during this time. We got checked in a little early. Jon was very friendly! The room was a few dollars more than my reservation said. Got to our room and it was nice, I notice what looked like a blood on the wall next to the bathroom. Cleaned it up no big deal. The beds where comfy and the room was pretty much clean besides that. I personally do not think this room is a good fit for small children. One our kids fell and hit the corner of the wall and got a nasty bruise. Breakfast was pretty good, some of the eggs where old/hard. We enjoyed the waffles and the toppings bar. The kids said the milk tasted old. So we skipped the milk the rest of the trip. I was unaware of the different times of breakfast, I was told breakfast was at 10. Which we checked in on the weekend. The Monday we were there, I went down for breakfast it was a few minutes before 9. (I thought breakfast went to 10) There were other people down there getting breakfast. Someone was making waffles so I had to wait. So in the meantime I made the kids plates. When the waffle maker came free, I went to get mix and only got half a cup. I just made half a waffle and then looked around for an employee to let them know it was out. There wasn't anyone at the desk but I seen a guy cleaning the dining area. I mentioned to him that the waffle mix was out. At first I couldnt understand what he was saying [I sometimes have a hard time hearing] then I realized he was saying breakfast was over at 9. I then said to him that I was told 10 and he just threw his hands up, said something and walked off. I understand he is doing his job but ya know he could of handled it differently. The last night we were there, it was New Years Eve. (I completely understand this was not the hotels fault) As soon as we got back to the hotel which was after 9, you could hear a party from outside. I looked to see if it was our floor or not. Got to our floor and of course the party was a few rooms over. We lucked out and got to our room and turned our fan on and you couldnt hear them. My husband had to run down to our vehicle and by the time he was coming back the cops where pulling in. After that it was pretty quiet besides some unusual noises. Check out was easy and the guy behind the desk was super nice. Overall the hotel was ok, I honestly wish we could of canceled our reservation, but it did save me some money compared to other hotels. Plus it has a good location.
Mariana on staff went above and beyond to make guest visit a good one. She treated the guest more like a member of the family than a customer the room is simple but clean and neat with a nice armchair the site is in a convenient location near shopping, resaurants ant the interstate
The service was great and the breakfast was better than I expected. The bed was soft and the rooms were very clean . My family and I will most definitely be staying in a Best Western Hotel again whenever possible.
Hardly slept due to street and parking lot noise. This was a Monday night in early December, not a weekend or summer night during tourist season. Also, there was not one healthy thing to eat for breakfast and no real cream for coffee.
Great customer service, staff were kind and cordial, great hot breakfast selection of sausage, eggs, waffles, biscuits, yogurt, juice, tea and coffee, comfortable beds, modern rooms, great price, and popcorn snack when available
rooms had been redone ,very nice .hi-toilets,bed was extremely comfortable,ref.microwave,alarm clock,staff was friendly and helpful.breakfast was above average,location was excellent,easy access to restaurants and interstate
In town for a concert, and arrived without a reservation. Staff very accommodating. Had a great weekend. Hotel was very relaxing, and the shower was awesome. Spouse slept like a baby in the bed. Lovely.
This is a hotel that I've stayed at many times in the last year. The proximity to the base at Langley is what initially drew me to it. I have had nothing but positive experiences while staying here. The staff is friendly and will go out of their way to assist you.
My room is very nice and clean! Staff were very friendly especially Ms.Booth who checked me in, check in process was short and simple and she was super helpful with all questions I had :) I had an excellent stay and 10/10 would recommend to anyone!
Check in , desk manager Mr Rez, very attentive, polite, friendly and professional. Front desk Melissa very friendly and helpful,thanks the pop corn. Oversized rooms, clean. Bathroom very clean. Nicely decorated room Everything worked. Wifi worked perfectly. Quiet hotel, safe place. Breakfast great for starting the day. Im stay to run Crawlin Crab Half Marathon in saturday and sunday the hotel served early breakfast to runners. Amazing!! Im stay again. Thanks all Staff.
I have stayed at this same hotel in different rooms a few times now. This particular visit, we got a room that was apparently made for Giants. I had to struggle to get onto and off of the commode, I am 5'5. (room 202) The really need to up their maintenance of the rooms, and they need more than one person running the show while breakfast is being served. Other than that, I was satisfied.
I always enjoy my stay. Melissa Thomas made sure my room was ready and clean. I will be back again. My stay was more of a relaxation trip. Sometimes I like to enjoy time to myself and relax. A little fun is nice to.
My stay at the Best Western was amazing, thanks to two of your employees: Marina and Melissa. They made me feel at home, they went above and beyond to make sure I had an optimal experience. Melissa even printed my Basscenter ticket for me when I couldn't get the printer working. Marina always made sure to say hi and ask how my day was doing every time she saw me. It was like having friends away from home. I will most definitely be staying there again next year and will recommend it to all my friends. These girls are great and everyone should take note. Thanks ladies!
The room was extremely clean and comfortable. Plenty of fresh linen, bathroom was well supplied at all times. We really enjoyed our three day stay, wish I could have stayed longer. We will definitely be staying here each time we visit our family i Va.
Great time during check in. Mariana Booth was amazing and courteous. She answered any questions I had and helped expedite my check in. I was in my room in under 10 minutes. Room rates were reasonable, the rooms were clean, and the bed was pretty comfortable. Would definitely stay here again.
Close to places to eat no matter what you looking for fast food or restaurant looking for a place to dance and relax listen to music or if you want a place to shop for you your spouse or the kids even close to the beach and the air and space museum and Melissa Thomas was a good help thanks for everything
Had a great stay for the 3 nights thanks to the Mariana at the front desk for answering all my questions and concerns. Right price, comfortable rooms, great customer service, what more can you ask for!!!!! Coming back soon.
My family and I stayed here due to Hurricane Florence. The staff here was extremely helpful and every request submitted they fulfilled as best they could. The breakfasts were awesome and even sometimes allowed the breakfast to stay out for late guests so that everyone had a better chance to get breakfast in the morning. When I come back go visit Hampton I will be sure to stay here.
If I could give this location 0 stars I would. My husband was flying to Hampton on business but due to the impending hurricane his return flight was canceled before even leaving for the trip. I contacted the General manager at this location to get a refund of the room or a credit to use at another time but she refused. She was very rude and unwilling to even speak with me regarding the situation. This is a franchise so the corporate office is unable to over turn the decision of this GM/Owner. To the business owner, Was getting a bad review and losing a customer that frequents Hampton Virginia 4-6x per year worth not transferring or refunding a $100 reservation worth it?
I enjoyed my stay at this location, it is in close proximity to many restaurants and attractions. I was able to relax in a nicely decorated and comfortable room. The staff was pleasant and very helpful.
Virginia I would recommend the Best Western Coliseum. Staff is exceptional. Amenities at this location are clean functional operational and easily used. Check it out I think you'll like it. It is close to everything that you want to see the Museum's the ships the base food shopping and transportation.
The hotel was clean. It was quiet. The staff was very friendly. The continental breakfast was always on time, the food was hot, the breads were fresh and it was always well stocked. It's within walking distance to the Convention Center and the Coliseum.
We stay at this hotel every year for our family reunion. I have nothing bad to say. The staff was very friendly and tried to accommodate our every need. Great breakfast, very clean hotel, and friendly faces. Looking forward to spending our family reunion here every year. Thanks Best Western.
My husband and I had planned a family reunion from the beginning of the year and reserved a block of 15 rooms to accommodate our family and friends the weekend of July 20th- July 22nd, 2018. There was a set group rate and the information was relayed to all family members interested in attending several times over a six month period. However, due to some miscommunication from hotel personnel experienced by some family members about the exact cost of the three rooms they had reserved in advance, led to a very unpleasant confrontation, that although resolved by my family member, really put a damper on our planned activity. To make matters worse, the hotel did NOTHING to try and smooth things over. On top of that, I had spoken to the manager/owner about whether or not it would be ok to use the hotel lobby in the event of inclement weather and though her reply at the time( three months before we arrived) was and I quote, "Sure why not the hotel is yours to enjoy", she changed her tune and said we could not when the day presented itself as rainy. We had reserved an area in a Newport News Va park and it just wasn't something we could follow thru on. To make a long story short, we were able to secure a conference room in another hotel that fit the bill nicely. They will also be the hotel we will use for any future gatherings. Lastly, like my title states, this place was not what I expected. Small. tight rooms with even smaller bathrooms with a toilet that did not flush properly, squeaky beds, computer monitor size tvs, spotty wi-fi, and a breakfast set up that was only fair at best. I will never stay there again and I will not recommend it to anyone else either.
We used this location as a base while visiting the Norfolk/Va. BEACH area. Very happy with the accommodations. Easy access to stores, restaurants, and I64. Upon checking In we noticed an issue with the tub/shower control. We were given the option of another room or having it fixed the next day (Monday). Perfectly acceptable. Nice pool area. I loved that the deep end came up to my chin. The menu for breakfast was beyond expectations with eggs, sausage, biscuits and gravy. The only drawback was that the breakfast was in the lobby with one counter height table with 10 chairs. I would stay again.
We stayed here on an overnight stop headed to OBX. I found it through the hotels.com app and chose it because of the amenities (pool, WiFi, fitness room, breakfast) at a low price. The outdoor pool is great! Breakfast was good with lots of selection. The fitness room was dirty and the sticky floor was kind of gross. The hotel staff was very friendly and the ice machine was super convenient for traveling. The hotel is across the street from a mall, where we went for dinner and found a cute playground for the kiddos. The Hampton Police Department is there, too, and we saw a lot of police cars around throughout the evening. I never felt unsafe in the area, but was curious about all the police activity/lights. Overall, it was a good experience.
I have stayed here previously, and this hotel never fails to please me. The staff makes their guests feel so special! Breakfast is great and rooms clean. What else would I need! This is my hotel whenever I'm in the area.
I have stayed at this location many times for business, and have had positive experiences each and every time. They are very accommodating. One of the best features that I enjoy, is the breakfast offered each morning. It is set up early enough, that I can leave earlier than I can at most hotels, and get my day started.
If you need a place to stay in the area, save $$$ and get free breakfast. This is the place to go. The front desk people were kind and helpful. They even gave us free popcorn and a cookie. It was clean and organized when we arrived and as we left. I highly recommend coming here.
Chay at the front desk was very professional with assisting me with getting a room. Chay was real polite and very respectful. She even called the room once i got settled in to see if i was satisfied with the room. Thanks for the great service.
The hotel was very clean and the rooms seemed to be recently updated. The breakfast was good and the hotel is in a great location near the colosseum and shopping. The front desk employee Melissa was very friendly and helpful.
Enjoyed see you next time. Staff was great room was clean breakfast was good. No complaints. Had a problem upon check-in staff handled it like professionals and made sure we were good. Will recommend this Best Western to anybody that's going to this area.
I would like to say thank you Best Western Hampton Coliseum your Front desk clerk is Awesome.Thanks Natasha for kindness and great customer service you Rock.I will recommend this hotel to family and friends.We will be back hotel is awesome rooms are very clean and neat breakfast was great.Thank you
I know when you look for a hotel usually price is the determining factor, however let me say that when you feel right at home do to someone making things easy and enjoyable it is a good pick also. Natasha is the one that made this happen for me. She was welcoming after a long day at work and didn't just sit behind a counter top. She also lifted up her work associates showing that she enjoyed working with them as well. It won't be hard returning to stay here again. Thanks Girl stay great. Oh and yes the room was clean and comfy and breakfast was good as well.
Staying here while I celebrate my birthday and the customer service from Natasha is phenomenal! Will definitely stay here again, very convenient location. My room is very clean and up to date. Will highly recommend
From the beginning the customer service was top notch. Friendly punctual and professional. The lady at the front desk name was Natasha & she did her best to get me and my colleague in despite some obstacles she had to overcome My room was nice and breakfast was good thankyou!!!!
Our company has made arrangements with the owners to be our place of lodging while we are in Hampton. It was the BEST decision our management ever made. The staff was friendly and eager to help ( and a little humorous after a had a really fun night??). I would highly recommend this establishment to any weary traveler looking for a safe quiet place to stay. Respectfully, Mike Ward President & CEO Project Management Solutions Group
I'm visiting in Hampton because I'm on vacation And The Customer services here was amazing, the staff is very helpful and the rooms are perfect. The breakfast here was so good that I constantly got up getting seconds. Natasha knows how to keep breakfast going. If you're visiting the Hampton roads area, consider staying at this hotel.
The stay here is beyond wonderful. Natasha has been great. Her customer service is through the roof and I appreciate her helping me with my stay. Also the hotel itself is kept up great I love this place and will definitely be returning to stay.
The location was great since I was in cosplay on Saturday. Breakfast was light but tasty. My room was on the 5th floor, so I had a decent view of an empty lot. The people at the front desk were awesome. Elevator was really hot.
Natasha at the front desk is the definition of great customer service!!!! She is so professional and kind. She made sure that everything about my stay was comfortable. I would definitely recommend family and friends to stay at this hotel and tell them ask for Natasha!!!
Manager takes great pride in running a wonderful motel. We ( my mom, sister and I )stayed there for 3 nights. Our annual shopping trip. All employees were friendly and very helpful. Rooms are clean and spacious. Breakfast was good. coffee was 24/7 and was fresh all the time. Can't imagine staying anywhere else. We will see them next year. M. Jester P. Platan R. P.
Title says it all ,if you have a issue he will fix it. I don't know what else to say, the rooms are clean, staff is friendly, the breakfast is right there in the lobby, so you can just grab and go in the morning.
B/W Hampton Coliseum Inn, First stay was good second stay was just So-So. We took a chance and stayed a 3rd time, it was very, very enjoyable. The small inconveniences of the second stay were corrected, refrigerator and ice maker were working and most importantly there were lids for the coffee cups. My wife and i will definitely stay at B/W Hampton Coliseum Inn again and would recommend this hotel. My wife is still talking about how good the free complementary popcorn was that was offered to us upon arrival..
Previous reviews I have read about this property are really blown out of proportion or the people who wrote them don't even like their own home. I have stayed at this property since before it was a Best Western. ( 20 + years) And through all the different managers if there was a problem it was taken care of immediately. It's an older building so it will have challenges, and maybe even a spider or two...so just kill it and move on. The improvements that the new management has made are very impressive. The room and bath were very clean, the bed and pillows were great, and the breakfast was hot, tasty, and a great selection. The staff went above and beyond to make my stay pleasant. people need to give the staff and management a chance to fix things before they start sounding off on public media. Especially when most of them have no clue as to what it takes to run and care for a lodging facility. (And yes, I do, 25+ years of experience.) I can promise you this...if this place sucked, I'd be the first tell you.
Great visit. Friendly Service and staff. Very Clean throughout. Far Better than the average double digit hotel. Varied breakfast meat for each day we stayed. A winner, I'll be back. Owner/Manager comes out to meet./greet as does his wife.
The the hotel was really clean and nice. I was received by Ladda at the front desk and she was very professional and very nice and I appreciate it because I was tired and I will definitely recommend this and come back again
I found a HUGE bed bug the morning after our first (and only) night of the stay. We left and were promptly refunded for our stay, but it was *not* a good experience. They were nice to us and the hotel seemed alright otherwise, but I spent 3-4 hours decontaminating and at least $100 on products upon my return home. Not a good experience.
Upon arriving at the Best Western, I was promptly assisted with check-in without any hassle, though this location only had two carts. The hotel was a wonderful stay for an affordable price with an average breakfast (though there weren't a lot of vegetables being served at the time.) Would stay with this hotel again for local conventions. The staff were very helpful, even at night! Thank you, Best Western!
So this hotel was great... They allowed me an early check-in when I called about it. They we're very friendly. If you left a note for housekeeping they read it and did what they could. The only hiccup was my tub being clogged. But it was fixed by the end of the night so it wasn't a big deal. And during my convention there was a lot of people staying in the hotel so seating at breakfast was a little weird. They have just one island that has like 10 seats around and then a few couches. So if you didn't wake up early you had to eat in your room.
If you're a group that likes to attend conventions, Best Western on Coliseum dr is the perfect place to stay! The convenience of the hotel to the convention is not that bad of a travel. My friends and I had a great time and we will definitely book at the same place again next year. I'll be sure to let the rest of my friends know where to stay when they attend the same convention next year!
I wouldn't recommend this unless you needed a last minute place to stay. I feel like more things could be improved here. The breakfast was alright. There should be a check on spiders and multiple wasps around the building/ certain rooms. The service was nice and understanding.
This is the worst hotel I have stayed at in years. The first room we received, the carpet was not only filthy but soak and wet. There was a used towel in the bathroom. There was flip flop sandal very obvious on the side of the bed. The pictures below are from the second room that I received. The enormous spider was what greeted us when we entered the room. I didn't want to take photos of the toilet with stains because I didn't want to chance dropping my device in that mess. Best Western needs to reduce the commercials and update the hotels because this is ridiculous. Do better...
We had a very comfortable stay at this hotel.. no complaints! staff was caring and rooms very clean. Breakfast was nice too. I will recommend to friends for sure. It was good value for my money. I will stay here if returning to Hampton.
The most pleasant and helpful front desk personal we have ever experienced in all our travels . We would certainly stay at this hotel again if ever in the area. The value for our money was exceptional.
All of the people that work there are the ones that made my stay great. Sure the room has to be clean but its the people to me who make all the difference. The front desk staff and cleaning department make sure that you are well taken care of. I will be returning!
Needs complete renovation, it's old and shabby looking and I would have paid more to stay someplace nicer. Carpet was worn, drapes coming off hinge and room was just shabby looking. Would not stay her again. Lady at check-in was very nice. breakfast was ok.
Drove into Hampton for a half-marathon last night. This hotel had a room I booked yesterday. Lady at the front desk was helpful last night, late check out for runners? No problem. Helpful advice on where to eat. Late night coffee and water in the lobby. Clean room. Continental breakfast in the am, attentive guy cleaning up after guests. Reasonable price. Easy walk to Coliseum.
I was expecting a usual stay while on business in the area but this hotel was such a fantastic surprise. Check in was quick and all the employees were all so kind and helpful. What stood out was when i came downstairs for a quick breakfast. I expected the usual small samples of a hotel breakfast but there were just so many options! It ended up being a delicious start to the day! i still think about those chicken patties!
Rooms are more than adequate; spacious; included microwave and larger fridge than expected Extremely friendly staff, especially during breakfast Wonderful amenities Please note; you have to request your room to be cleaned on the weekends.
We stayed here for one night. The building is clean, rooms comfortable, and breakfast really good. They don't have a separate breakfast room, the breakfast is served in the lobby, but it wasn't inconvenient. I will stay there again for the value and service!
I stayed for one night in September. The hotel was in a safe area, clean, and comfortable. I didn't have time for breakfast, but the spread looked decent enough. Very helpful and friendly staff. Free coffee.
I usually travel for business and this was my first time at a Best western. A last minute thing.. what I liked most was the way the staff treated me.. like I was an old friend! Breakfast was hearty and enjoyable. I will definitely try other Best westerns now.
The rooms are clean and comfortable, as is the lobby. The grounds not so much. The staff is pleasant and professional. The "Complimentary " breakfast was the low point. Try Waffle House at the corner.
Stayed here for the Bassnectar concert and it was amazing. Clean rooms, comfy beds, and super super nice staff. Only complaint would be that the shower curtain was a little bit short. But other than that I loved everything about the hotel. Will definitely book here again whenever I'm at the coliseum.
Carpet ill fit, has odor, paint in rooms mismatched, patches- needs TLC, recent furniture exchange but didn't bother with wall/ flooring. Not a fan of carpet= it holds odors and body fluids. Staff very polite, breakfast was ok. Beds comfortable. Bathroom small. Was ok for a 2 night stay- better than some other hotels in area family stayed in for a wedding.
My husband is a commercial fisherman and he docks in Hampton, When he is here I usually bring the grandkids for a road trip. We enjoy staying here, especially wifi in rooms:) The kids also thoroughly enjoyed the breakfast and the pool. All staff were very friendly and courteous. The rooms are clean.
Beds and pillows, fitness center and staff were great. There seemed to be something not quite in perfect operating order with several aspects of the rooms. We reserved two to accommodate our family. Plan on a backup for your breakfast if you have dietary needs beyond processed and generic buffet hotel fare.
I recently visited Hampton, Virgina and my stay at Best Western was truly amazing. The staff and management were very friendly and went out of the way to make my stay comfortable. Very clean and close to many historic sites.
It's not bad and it serves it purpose. The price could be lower even with my AAA membership. The staff there is nice and my kids enjoyed the pool. The location is great with so many restaurants to choose from and not far at all from Buckroe Beach which was really nice.
I tremendously enjoyed my stay at this Best Western. From check in to check out, I was amazed at the attention to detail the hotel's management and staff seem to have put in. Upon checking in, I was pleasantly surprised at how friendly, helpful, and warm the staff was. I also quickly noticed that this hotel's lobby and welcome area are extremely clean, unlike a lot of comparable hotels both in the region and across the country. Upon entering my room, I was met by an exceptionally comfortable bed, well-furnished bathroom fixtures, and an impeccably clean living space. Throughout my stay, every interaction I had with staff--from management, to front desk, to housekeeping--was top notch and reflected the professionalism of the entire business. I would enthusiastically recommend this hotel to anyone visiting the Hampton area and looking for a quality stay at an unbeatable price--both to frequent visitors as well as first-timers.
The first room I was issued smelled like someone pored a bottle of cleaner in the carpet which caused my kids to have a headache. The front desk assigned me another room which she checked and said it did not have an odor. The 2nd room sink handle would not stay up and you had to hold the handle down to flush the toilet. The chairs had stains in them, overall pretty gross. Around 2am we woke up with ants in the bed and the next morning tried to take a shower and the water would not get hot, was barely warm a little on the cold side we also had to fight the shower drain to stay open. We checked out 3 days early, the manager still charged me for one night and no apology only comment he made was we spray every month, called customer service and they could not issue a refund they offered me 6000 points. The only reason they got a 1 is because I could not leave it blank.
Was not satisfied with my stay at Best Western Hampton Coliseum this past weekend. The staff is very friendly, I enjoyed being around them. We drove 10 hours for a family reunion, my room was leaking water over the toilet so I'm taking that it was leaking from the bathroom above, I reported it and wasn't able to receive another room until the next day because they said the hotel was completely packed. Asked if I could be given a discount on my room and they said I would be able to speak with the manager, well nothing was done. Changed to another room the next day and go in the closet to get iron and ironing board out and there's someone else's dirty clothes left in the floor. Carpet needs to be replaced, smoke smell has settled in it and it is bulking up in spots. Several of my cousins who also checked in complained of nasty rooms and wanted their bedding replaced due to stains on them. I was not satisfied with this hotel and the drive some of us took we wanted to come in and feel comfortable. Definitely not worth the money that they charge for their rooms! If you look forward to making reservations and Best Western Hampton Coliseum Hampton, Va pops up KEEP SCROLLING!
Among the hotel I'm been stay this the hotel I considered People's Hotel because all kind of ages of guest I see to this hotel when we stay. They are happy even in a short period of stay. Front desk associate are friendly and accommodating. If you just the person not really picky for fancy and extravagant hotel I recommend this.. Nice and clean and close to all establishment you looking from store, restaurant and recreation.
Booked a room for a get away trip with my two sons, We enjoyed the day and checked in at around 5. , I had reserve a room 3 days before we arrived but when we arrived had I apparently reserved the previous night. My bad!! They were very nice and even gave me a discount for my mistake on our room that night. Accommodation were nice. Breakfast was good. Gotta love those waffle makers! No issues with the room, Very clean. Has Microwave, fridge and TV of course. Room was spacious and beds comfy. Has swimming pool, located near the Bass Pro shop and Hampton coliseum .Not far from NASA Space and science center and Fort Monroe.
This hotel looks old and shabby. While the lobby and pool was clean and inviting, the rest of the hotel and my room looked tired. The rug in the elevator and the hallway rugs need replacement. The shade curtain had multiple holes, the door lock did not work properly without multiple tries or having to slam the door shut, the handle was broken on the nightstand, and the maid did not service my room while I was gone for the day.
The owners husband should not be allowed to work there. He has no clue how to communicate and over charged my card 5 times. The room had an odd odor. I had to go to Yankee Candle to help. If you want to enjoy your time in Hampton pay the extra $20 a night and stay at Marriott across the street
Horrible experience. Roaches in rooms. We came in town for a basketball tournament & were very dissatisfied! Manager picked up a roach in one of our teammates rooms said it was dirt!! We have pictures & video
Had one of the most comfortable and accommodating hotel stays. Staff was warm and went above and beyond to address my needs. No issues with wifi or check in/check out! No surprise charges. Very pleased with service and highly recommend for business or pleasure!
Mr. Monty was very knowledgeable of the hotel and the area. He gave me tones of food places within walking distance of the hotel. The kids loved the pool! I was able to relax while monty made sure we were okay ! He gave the kids clean pool towels and helped us find the ice maker! That man needs a raise!
I haven't stayed here at this location before, so I really didn't have expectations but whoever the young man was at the front desk sure was amazing! The hotel could use some detectable maintenance but Monty came up from the front desk came up and serviced the room and really showed that he cared!
Have stayed here at this location a number of times in the past two years and this visit really fell far below my expectations. TV TV Remote did not work, no ice in either of the two machines, either day, and last time I was there only one machine on ground floor was working-barely, drink machine was out of order on my floor, breakfast was far below my expectations Saturday, looked at layout Sunday and went to Waffle House, staff member promised to call me when the Ice came in Saturday evening, never got the call and was able to beg a large lump for my meds in small cooler.Really a lot of noise with kids running up and down the halls early in the evening Saturday (my room was on the fourth floor) I think I will try the Holiday Inn or Marriott next trip. This was a trip I used points for the room and Wow!!! It was expensive points wise.
Great hotel experience. All the staff was super friendly and approachable. Pool and hotel lobby were clean and maintained. The hotel room was clean and had everything we needed. The location of the hotel is nice too. It's a 5 to 10 minute walk to A town center area where there's restaurants and a sit down eat movie theater.
We had a nice room, it was perfect for us actually. We were attending a jazz festival at the Coliseum, and we could actually walk over there, no problem. Also, it was a $6.00 Uber ride back. There is also a fridge and a microwave in the room.
Our stay at Best Western Hampton Coliseum was special due to the front desk attendant Chay. As soon as we walked in she greeted us with a big smile and provided a welcoming atmosphere. She also went above and beyond to help us book another hotel reservation. We gave 5 stars because of Chay! Thank you Chay for making our visit exceptional!!!
I like quite, laid back locations. This hotel is small 5 floors. The staff is very professional and genuinely kind. Great breakfast. They do not rush people to finish eating. The area is very nice and safe. free parking. Every type of restaurant surrounds the area and the mall has every store that you can name and then some. I will definitely be back for a shopping trip soon.
This was my wife and myself`s second stay at this hotel, last Christmas we gave the hotel a very good review. The in room refrigerator was not working, when we explained this to the clerk we were told that there was no one on site that could replace it. The next morning we explained the problem to the another clerk and was told it would be replaced ASAP.Came back later that evening with a few snacks and drinks only to find that the refrigerator was replaced with another non working refrigerator and non working freezer .. now i had nothing working (at least the freezer was working on the first fridg.).. also the community ice maker was making very slow, wet ice in the afternoon ( i thought it may have needed to make more ice), however went down at 6:30 am to get ice SAME very SLOW, WET ice... No working Fridge, No working Freezer, Un-usable ice maker. To make matters worst, i could not even take coffee with me for my trip home, coffee cup lids did not fit, clerk told me that the small lids was all they had.
Overall I was satisfied, but was disappointed by housekeeping staff who came around every morning knocking on doors to do a room check, disrupting my sleep. I would suggest cleaning unoccupied rooms before waking guest up early in the morning
I'm use to staying at the Hilton and/or Marriot. My sister and I wanted to be within walking distance of the Hampton Coliseum For a BW it's not that bad however I used my Best Western points to stay at this site for FREE during the ever so busy weekend of the Hampton Jazz Festival, this past weekend. Although we showed up at noon Ms. Valerie got us into a room before the normal check in time. We were slated to attend a concert at the Coliseum at 2pm thus we need to unload our luggage and change into our clothes. Once we got to our room we noticed a tissue on the night stand. As I made may way downstairs to get my bleach wipes; Ms. Valerie saw me and asked was everything was okay. I informed her that there was a tissue on the night stand however everything else seems okay. She immediately left the check in counter and accompanied back to my room. She apologized and then called the cleaning crew back down to our room for another walk through.
Had reservations for two rooms for the Hampton Jazz Festival. The staff was nice and we were given joined rooms. When we first arrived there were dead, frozen baby roaches in the freezer in one of the rooms. They staff came to clean it after we called. The room safe in both rooms did not work; no big deal to us. It was very hot outside and one room had the A/C shut off and was roasting hot. We just opened the joined door and turned the A/C on cause the other room was nice & cool. That night after the first concert and 1 am we returned to our rooms and were hanging out. My room was cold so I turned the A/C down a bit. After about 10-15mins, my friend said there's a big roach crawling on the refrigerator cabinet. This was in our second room which was my room; my family members had the other room. I killed that roach then about 5 mins after that two small roaches started crawling around my friend's drink sitting on the night stand. Immediately called the front desk told we were leaving because they had roaches. At around 2 am in the morning, we packed up both rooms and had to move to another hotel. We did get a full refund after telling the front clerk to call a manger while I was shaking my belongings out in the lobby, so I wouldn't take roaches with me. Don't stay there!!!
I stayed one night in the hotel and had a horrible experience...the neighboring hotel was conducting a loud block party until 2am that's noise/music drifted to our hotel not allowing us to sleep/rest for productivity in our business the next day. When speaking with the concierge we were told there was little they could do because the neighboring hotel had filed for permits for a block party until the early morning. The front desk staff was unaware of these details and failed to research the situation properly so we were forced to bear the loud music until past midnight. They also failed to contact the police accordingly or inform us once they learned of the 2am party stop time so that we could make a decision regarding booking at another hotel or to stay.
I really enjoyed my stay here this past weekend. The hotel was clean with a modern lobby. The location was safe and filled with restaurants. And it was very close to the convention center. Just need to stay here another time to try the pool!
I was visiting for a conference. When I booked my reservation online I thought I was booking with this hotel near the convention I was attending. When I arrived I found out the hotel which I booked online was a DANGEROUS RAT-TRAP in Norfork, VA going under the name of "BEST WESTERN" . The young lady at the front desk of that location understood my extreme dissatisfaction and help me get a room at the "REAL BEST WESTERN in Hampton, VA which was my initial choice. "Best Western Hampton Coliseum Inn, Hampton, VA was absolutely lovely and very accommodating in putting me up for the 3 nights I needed. They went out of their way to assist me. The young ladies at the front desk were great. The room was very clean, breakfast was nice, though choice slim. Area is very safe, and outside amenities close by. I would recommend this hotel to all. Next year when I come to the conference at Hampton University I plan to book with "Best Western, Hampton, VA. I hope that other place in Norfolk will cease to use Best Western name; it's a DIVE and very unsafe. Be careful of the hotels you book online.
I was displeased with the quality of the hotel, & management. room 509 would not lock from the inside. I was told that I need to pull the door up to lock. even the manager on duty had problems. the carpet, chairs, were stain. There was no power from 6:00am till the time we checked out. I have medical issues and was short of breath, had to call 911 three times. I was able to open the window, I had to breathe, otherwise major health problems. no screen at the window, and we had a 4 year old child, this is very dangerous. No food to eat, or was cold, no service. I use a roller walker so I had to go down the five flights of steps, not able to carry bags. at least the manager did take bags down. floor dirty not swept under bed, white top was under bed, cigarette burn in spread along with nasty stains. I asked for refund, NO! I was told. Pool was small. yet power was on at other hotels, Embassy, Days Inn. I called these hotels - they used backed up generator. I asked why they do not have a generator, and the manager walks away, then was told they just brought the property, that is not an excuse. but they will look into it. I called Best Western to complain yet the cust. rep kept trying to get me to call them, and they were not picking up any phones. I am still upset and want my money back and should get credit to stay at any BW for free. I told cust. Rep I wanted someone over him, to use the name of BW and not stand up to your name is bad business. No private area to eat you are on displayed, in the lobby to eat bar stool chairs to high at the table not handicapped friendly. ice machine barely work, it took 5 mins to fill up one ice bucket. Will I stay here again HELL NO!!!!. I know quality service, and this time Best Western FAILED!!! OH, ALMOST FORGOT DIRTY SHOWER CURTAIN I WANT A REFUND AND POINTS TO STAY FREE AT ANY BW. HE WROTE ON HIS BUSINESS CARD THAT HE WOULD, BUT HE HAS NOT DONE SO YET. HUM???? LIAR
The hotel served our purpose.qwertyuioplkjhgfdsazxcvbnmqwertyuioplkjhgfdsazxcvbnmnbvcxzasdfghjklpoiuytrewqasdfghjklmnbvcxzaqwsxedqazwsxedcrfvtgbyhnujmikolplmnkoijbhuygvcftrdxzsewaqqwertyuioplkjhgfdsazxcvbnmlkjhgfdsaqwertyuiopmnbvcxz
I will make this shirt and to the point! If you attempt to check into this facility and you do not see KATHLEEN.... turn around and find some where else to stay or you will be in for the worst hotel experience of your life!
FIRST LET ME SAY THAT THE STAFF IS GREAT!! At least one person on the staff! IF NOT FOR THE GREAT YOUNG LADY AT THE FRONT DESK KATHLEEN!!! This Memorial Day weekend would have been a total disaster! Just because THE MANAGEMENT SPRAY PAINTS BLACK MOLD GROWING IN THE BATHROOM DOES NOT MEAN IT TAJEN CARE OF ! My room was not cleaned for TWO DAYS! That's right TWO DAYS! Each Evening we returned the beds were not made, no clean linen, had to go to the front desk and ask KATHLEEN for towels. If you get to the front desk and do not see Kathleen turn around and leave! This is not the place you want to stay!
Staff was excellent, but the rooms were kind of gross. They need a lot of repairs, and there was a big old spider web right above the pillows. The location was, however, very good. Close to the mall and the interstate.
This hotel was average but worked well for a one night stay. It was fairly clean but there was evidence of water damage in the room. Slight wear an tear in the room. Remote was inoperable. Vending machines not stocked.
Great Stay at the Best Western Hampton Coliseum. The accommodations were good, clean and functional. Internet was fast, breakfast standard but fresh. Check in and checkout procedures were speedy and accurate.
I've stayed at several locations, NJ, VA, and every stay has been professional, friendly, clean. The staff at all were great! Try Best Western Plus Governor's Inn, at 9896 Midlothian Tpke, Richmond, Va. It's a wonderful, place to stay also.
Our first room had a broken security lock. Hotel staff kindly switched us to a different room. Second floor hallway greeted us with the smell of pot coming from a room across from ours. But it didn't pose a problem for us. Once in the room all was fine. The hotel lobby was very nice and breakfast was pleasant.
We had two rooms and stayed just one night. It was a nice place to stay. The hotel was very clean. The price was good. We had a problem checking in due to Bookings.com, but the woman at the front desk figured it out and got us checked in quickly. The free breakfast left a lot to be desired. You can make your own waffles, so that was okay, but the other hot food needs to be removed. I would stay here again if it was just for one night.
This is a smallish hotel, 5 floors of rooms but not many per floor. There is a small outdoor pool but it wasn't open yet in early April when I stayed there while attending a conference at the nearby Hampton Convention Center. The room was clean and it was nice that the window could be opened for fresh air. Good flat-screen TV that worked well, clock, comfortable bed, desk with adjustable chair and another sitting chair and ottoman. Lighting was good too. In the toilet a hair dryer was provided. An ironing board and iron were provided in the closet. A safe was provided in the room also, and a microwave. I didn't need to use the AC or heat but it was a separate unit rather than a wall thermostat. Gripes: the tub/shower faucet had a drip that wouldn't stop. The towels were clean, but small and rough. The hotel provided shampoo only and the soap bars were small. There was a hot breakfast with powdered eggs (but real hard boiled ones) and sausage patties, and the usual do-it-yourself waffle maker.
It was fine. But not worth the money. It was a good location but creepy on the outside. I didn't feel very safe. But inside was clean but the building felt old. Just disappointed in the price for what it was.
My stay was alright. Bed was good. Average hotel not worth the money I paid for one nights stay. Upgrade rooms to latest shower heads. If room is damaged by previous renter then fix the problem and then rent room.
Check your mattress for urine stains and bed bug feces. It looks like they haven't vacuumed along the wall edges in a while, and the carpet feels and looks dirty. The AC unit smelled sour and musty. Most (not all) of the staff is unfriendly and in no hurry to help with anything. I did receive prompt night service when I requested extra blankets.
Stayed here for one night on the way back from the beach. Bed was comfortable. Room appeared updated and had ample outlets for technology. Wi-Fi worked fine in my room. The only concerns were that the carpet seems dated and that the breakfast was cold. They did not offer much for breakfast, so I would recommend going out to eat if you want more. Property is next to a large amount of restaurants and shops. Beware that it is near the interstate, so you can hear cars during the day. I might stay again, but I would also consider other properties in the Hampton Roads area.
I have been traveling to Tidewater for more than 20 years, and finding a safe, clean, quiet, Adult friendly, comfortable and Value for dollars has become a daunting task. I have recently stayed at the Holiday inn, Hilton , and Marriott on the street leading to the Convention Center and finally got a good rate at this Best Western so this is my third visit to this hotel. The only problem I had was an inconsiderate guest next door talking loud at 11:30 PM. I called the front desk and moments later I heard their phone ring and it then got quiet for the rest of the night. The layout of breakfast was certainly adequate and a good variety of food. Parking for Handicapped ( I require) really needs a couple more spaces, as it was filled both evenings when I came back from business. I did notice the lot was well lighted, no foot traffic from "street people" observed at this location, probably due to the hotel location and Police presence highly visible in the area.
The fire alarm went off in our room around 2:50 am. My wife hit the reset button and our daughter tried calling the front desk, no answer. Our room was just around the corner of the front desk. It went off a second time not even 10 minutes later, once again reset it and tried to call the front desk still no answer. My wife went out in the hall and saw a couple of Police Officers and they said they were trying to find someone as there was no one behind the desk. The third time it went off I got dressed and went out to see what was going on, the police still couldn't find anyone in charge. The alarm kept going off every now and then, but it wasn't tripping a signal to the Fire Department, the Police finally called them. Talking to the Police I asked if the alarms I each room were linked because we were on the 1st floor, but if there was a fire what would alert the people on the 5th floor. he said all the rooms in a building like this usually are linked. By now a third officer had arrived and was calling around on the phone to get a manager. After about an hour they found the night person, she was sleeping in the room across the hall from us. The Police had called the Fire Department to check out what was going on. They went in our room to see what was going on and what my wife did to silence the alarm. They had the night lady replace the batteries but it still would go off. They had found an extra alarm and wanted her to replace the whole alarm but it was hard wired into the system and she couldn't figure out how to do it. The Fire Department left and finally one of the other managers showed up. The Police talked to him and left. Meanwhile the alarm in our room was still chirping. My wife went out and asked if they could move us to another room. The manager who showed up said yes, they gave us a room on the second floor, so at 5:30am we're packing all our stuff up and moving up one floor. This was the first thing they should have done. I'm one who once they're up they can't go back to sleep but the rest of the family did. Later that day I asked the manager who checked us in if we could get something off the bill for the inconvenience he asked what I wanted, I said what did he think was fair. He said 20%. I said ok. But that was the only chance I was giving him to see what our business meant to him. I thought 50% at the least. Our son is in the Navy and doesn't think he will get any time to come home for Christmas, so we all ready have another trip planned for then, plus at least 3 next year. This was the third time we've stayed here,we wont be staying here again. Now on the day we checked out, it was just after 6am. Breakfast is 6-9am. there was only one other person eat then. I went to get some orange juice, it was empty. I then was going to get some apple juice, it too was empty. I told the desk person, he said they just ran out, they never did get more while we ate.
Upon arriving for Hampton Homecomimg there isn't any parking. A LARGE FLATBED IS PARKED ACROSS 4 SPOTS. Gunnar is not pleasant , called to say we would be coming in late, nautilus told your room is already paid for. Asked for assistance regarding parking given an answer of there is a lot behind the building, but don't quote me. The elevator smells bad. The hallways smell bad. A leftover oreo cookie on the chair at the table. A stain on the cover at the bottom of the bed. The room walls are paper thin. I can hear my neighbors movie loud and clear. And a room full of loud screaming boys is on the distance not even sure where it's coming from. I can't wait to change hotels in a few hours. I'm cringing as I try to get some sleep, everything is booked solid.
My husband, infant and I ended up here last minute this past weekend. I checked in while he was at a biz meeting, and I was a bit put off at first: the room smelled so musty, I thought the carpets had been cleaned and that it was mold. I think I was exhausted and the guys next door were blasting music, I was a bit out of sorts. That said, the carpets WERE clean, as was the bed, which I inspected (I always do, it's an anxiety thing). When I called to inquire about the smell, the front desk guy came up to the room and offered me a key to a different room, which I turned down (the baby was already making herself comfortable) and inspected the room himself. He didn't act like I was crazy when I was like "Does it smell musty?!" and, as the weekend went on, I realized the room had probably been closed off for a while. Once the guys next door turned down the music, I felt better about the place overall. The aforementioned front desk concierge, RaVon, was incredibly nice. At check in, afterwards, and during the Smelling Incident. He was friendly and always asking what we needed, as were the other concierges, but I didn't get to know any of them as well. Our housekeeper, Tamara, was incredible-- she worked around our schedule (infants!) and gave us extra necessities to make our stay with a baby easier. She was efficient and fast and really an interesting person. She offered us all sorts of suggestions for local activities to keep the baby busy, and they proved to be incredibly helpful. Overall, it's your standard hotel. The room wasn't huge, the bathroom was tiny, but it was clean and in my experience it was made better by the people who work there.
You can tell that the hotel was once nice, but it has not been kept up properly. The housekeeping staff was sorry. One day no cleaning, the next day only bed lines changed no bathroom cleaning, no towels, no vacuuming.
Of course I spent the majority of my time outside the hotel. But the time I spent in the room and at breakfast was crucial to my stay. The only thing I can add to what I have indicated above, is that the coffee was first rate.
I enjoyed my stay as always. I just wish I stayed longer. The service was excellent and the staff was very helpful. I will be staying again real soon. They have complimentary continental breakfast which was good. The hallways are always clean. It is so quiet. I would recommend this hotel to everyone I know.
This was my first visit of many to Hampton, VA. I loved the city and the atmosphere. The location of the Best Western Hampton Coliseum Inn was perfect along with the comfort. There are a lot of activities close together. Fishing was our main purpose of going to Hampton. But after being there we plan to engage in the many offers of entertainments: Such as the movies, shows, shopping, and choices of eateries. Can't wait to go back.
Need to pay more attention to safety issuse had a fall in the bathtub becase there was not mat or strips . The room was not cleaned very good I had to have the person from the front desk come and clean . . STAINED TOWELS, HAIR ON TOILET, LIP MARKS ON WINDOW, BUGS ON AIR COND, THINGS ON THE FLOOR. IF YOU BOOK A ROOM HERE MAKE SURE YOU CHECK THE ROOM !!!
We needed a place to stay for a couple of nights and this fit the bill. It was comfortable and convenient, and we couldn't beat the price. It is close to a lot of fast food and mid-line restaurants with the new town center development nearby. We would stay here again.
This hotel was a good price through Expedia with hot and cold reviews, so I decided to take a chance.after driving for 12 hours it was a pleasant view. The first entrance door was broken so don't carry too much at once. Upon walking in ,I was pleasantly surprised to the clean and modern decor.the check in process was ok,but not very business like. I was pleased upon entering and the air was already on .the room seemed clean but as I pulled back my covers to my bed I was horrified to find out my sheets were not changed! Stains were every where. I quickly called down and asked for clean sheets. The attendant brought more to me and I had to change my own sheets. Breakfast is offered but it lack luster. 1 waffle maker, I'm guessing powdered eggs,sausage, stale cereal, donut holes,yogurt, toast. There was 1 long table to sit, some guest said they would go to another hotel to eat. The halls were hot.ice machines on 1st and 3rd floors. Although ,I didn't swim,there was a small pool that appeared to be clean and refreshing. Checkout was easy but again the desk was far from professional complain about customers on the phone and I was charged more than I booked for through Expedia. They told me I would have to take it up with them. Overall, I would stay there again if I had to,but it would not be my first choice. I would have expected more from them expecially since they dropped the ball on the very 1st day.
My crew and I travel a lot and your Hotel along with the staff met all of our needs, We stay in a bunch of Hotel's through out the week all over the state of Virginia and my crew was completely satisfied with the rooms and the Breakfast so in closing , Thank you and we look forward to staying at your Hotel in the future.
My family had booked several rooms at the nearby Embassy Suites. I thought it best to book a couple of rooms at the Best Western because the property was across the street. The personnel at check-in/check-out were very professional and pleasant. They were able to process the requests of many young athletic guests patiently, professionally and allowed the wait time for me and my guests to be minimal (I appreciated this greatly). Service throughout my the time at this property was enjoyable and no problems were encountered.
We chose this property solely based on location & price, due to a family reunion nearby. OK overall, but don't expect more than a mere motel experience. The check-in was weird, to say the least. Very little professionalism. Arndrel has no idea what he's doing. He and the other front desk agent were either talking over each other or both saying the same thing to us. Parking is VERY limited if house is full and my *future Mom* is handicap, so it was very disturbing to notice that the ONLY car parked in 1 of the designated spaces w/o a placard, (wait for it)....was the managers Mercedes!! After I complained to the front desk, he came out & moved it. Be sure to pull your door close, 2 of our 3 rooms didn't seem to close by itself all the way-which is a major security issue. The property has a pool and offers breakfast, but I wasn't interested in either because I kept staring at the Embassy Suites through the elevator windows wishing I was there-sigh!
We booked at Best Western because the Embassy Suites was full. The price was reasonable and the room was comfortable and clean. Check in was easy and the Thursday evening staff was very friendly. The pool, business center and fitness rooms are a bit small but overall nice. I would recommend this Hotel to travelers who want a good nights sleep for a good price.
First of all Before I went I read all reviews. Questions who is so picky they look at the pipes? Really that is more than a little over board. I was greeted quickly got by room right away when I arrived. I was in a hurry so that was important to me. Second staff was great. Customer Service meant more to me than the luxury of the room. The Room was great no problems. People so let me say if you have problem take it to desk immediately. Don't write hate notes after the fact. Some times things are moving fast and things get over looked. I would trust that the people here would do anything to correct your issue so your happy. So ask...
I had a comfortable, quiet night with low noise level coming from working conditioner. That is different from that hotels whose prices are slightly cheaper. Bath and carpeting in the room were clean too. The only thing is bed sheets were worn moderately but hopefully clean.
all the staff was so friendly and our room was very clean when we came the only problem we had was that our fridge didn't work, but their was an ice machine so that helped a lot. I do wish that the pool was open 24 hours, but i understand they cant have someone watching the pool all the time
Let me start my saying that my mistake was not trusting my gut when I had problems making the reservation. I had to call 3 times because they did not make my reservations properly. I asked for three rooms and they only booked 2 they sent me around the world to add a third room at the proper rate. Unfortunately, when I arrived they still didn't even have the dates correctly. This was just the beginning of a horrible stay. We get to the room, one room was musty like it hadn't been cleaned and they sprayed air freshener over it. Even worse, they had to come and remake beds that they made with dirty sheets that had stains on them in both double beds. That's still not the worse of it, the room had cockroaches. We asked for the room to be cleaned if they couldn't move us. I had kids and needed the same accommodations that I had if they were going to move us. I also forgot to mention that the ceiling was starting to buckle. Unfortunately, they couldn't accomodate either request which resulted in us leaving in the middle of the night and staying at the Holiday Inn. It's a much better hotel, much friendlier staff. I called and the Holiday Inn took really good care of me. Best Western needs rebranding and training in customer service. From the reservation line to the onsite check in they really need training on how to deal with customer issues. I was willing to work through the challenges we experienced but when you start over talking the customer, blaming the customer, and not doing everything in your power to actually fix the issue there is a much bigger problem than the issues with the facility (which were already grotesque)
Not the newest hotel, but very clean and the staff was outstanding from front desk to housekeeping. A great value from top to bottom no doubt about it. Has are most enthusiastic recommendation possible.
Like another contributor, this was the only hotel available during the Jazz Festival Weekend, there was however a reason for availability! First the positives, could not fault the staff who had a positive approach and were friendly and helpful. Windows in our room were not double glazed and therefore noise from the hotel next door penetrated, as this was the Jazz Festival weekend this went on till 4am. Am unsure why the manager could not have organised an invite for us to the party, so this wouldn't have mattered! The curtains had holes in, beds were old and dated. The loo was broken, came off the wall when seated, sink taps leaked, water went all over the place when used. The floors in bedroom and bathroom were dirty, but when I saw the vaccum cleaner and cleaning materials the cleaner had been given to do her job with, I wasn't surprised. Management need to invest in supplying effective cleaning equipment to support the cleaners work. All in all, underinvestment here, refurbishment urgently required. For over 150 USD a night, this hotel really was appalling. I travelled here from the UK for the jazz festival and this is a sad representation of a US hotel.
We've had good luck with Best Western properties before and this one was available at an affordable price and it was in a "central" location to all the things we wanted to visit in that part of VA. The room was very clean. The bathroom was tight but we managed. There were some minor repairs needed in our bathroom but nothing that kept us from using it---faucet drip, sink stopper broken, exhaust fan very loose in ceiling. We were gone all day, every day, so this met our needs for a clean place to sleep and bathe. The continental breakfast had a lot of choices: bacon and/or sausage all 4 days we were there, waffle set-up, pastries, juices, etc. etc. The breakfast area was not in the most convenient location as the hotel entrance/exit through the lobby to/from elevators was a narrow path between the food on one side and the table on the other. Overall, our impression of the hotel was favorable and would stay there again if in the area. Very friendly, helpful front desk staff. Always felt safe in the parking lot and hotel.
Selected this hotel because most of the others were fully booked for an event at the Coliseum. The location is very close to the Coliseum an easy 5/10 minute walk if you are attending an event. The room was not clean, carpets were dirty, bathroom had not been cleaned. We cleaned the window so we were able to see out of it. The drapes had holes in them letting in light. The hotel next door had loud music playing until 4am keeping us awake, it was amazing that no one complained. I have stayed in other hotels in this area, this was chosen because there was nothing else available. I would strongly recommend selecting a different hotel. It is a very tired hotel with little money being spent on the upkeep. One member of staff on reception was very helpful, that was the only positive. The hotel has an outdoor pool (although I never saw anyone using it), free breakfast, free wi-fi and free parking available. Rooms had refrigerator and microwave, I liked the fact it had a table and chairs rather than a desk.
The room was uninhabitable and I was charged for a night, despite the fact that there were no other rooms available. Dirty bedding, floor had large chunks of dust and hair, wet towels, molded shower curtain, leaking shower head, cup stains and crumbs on the table, and detached floor border.
The Hotel is small but is very clean and the staff was very friendly. Breakfast was good compared to other Hotels I've visited. It is an older hotel but has been remodeled and the stay was wonderful and peaceful. The pool is very clean and the staff at this hotel is wonderful
My overall experience was great here from the employees to the room. This was one of the best hotels for the price! Great breafast offered. The king room was an excellent size and exceptionally clean. I will definitely stay here next time my family and I are inthe area.
We stayed at this Best Western last summer while in the Hampton area and found it to be very clean with good service. However, we were disappointed in this stay. The breakfast was very poor on Sunday morning and items were only restocked once guests complained. The room towels were stained and the chair and footstool in the room were also ragged and stained. Not sure if there has been a management change or what, but definitely not as good as last year.
I booked 10 rooms for a bowling tournament in April. I got great compliments for booking this hotel -- each guest was greeted by her name every time the front desk saw her; the front desk would ask how they could make her more comfortable; ready and able to give directions -- in other words my group was treated like they were the only guests in the hotel and were provided 5-star service.
Hotel was quiet and well managed but the upkeep can still be better in the rooms. Maids seem to want to know problems rather than telling the desk. Maid forgot to empty trash in room and vacuum floor.
They offered clean rooms,rates affordable, close to everything like restaurants department stores, you can walk if you wanted too. Breakfast included, parking free and they have a pool and gym optional for use.
I was given a room on the first floor upon check in. The room was dirty, cob webs were all on the walls, the toliet was running. I immediately went to the front desk to request another room. The second room wasn't any better, the room was dirty, the TV did not work, the shower head was broken. I Booked this hotel for 3 nights.Due to my long flight, I decided to wait until the AM, to voice another complaint about this room. In the AM I went into the bathroom and I saw a roach crawling on the bathroom door. I immediately packed my things, headed to the front desk, told the person my complaints and requested to check out early. I wasn't charged for the one night. However, I will never stay at this hotel again. The rooms are filthy and the hotel has a pest problem. I booked my remaining stay at the Holiday Inn Express and I wasn't disappointed. Don't waste your time or money at this hotel.
Excellent customer service!! The front desk clerks Pierre and Ravon were so helpful and very nice. My 3 kids and I stayed for just 1 night but it was so nice we will definitely be visiting again. The rooms and the lobby were very clean. The pool was nice and quiet. I would recommend this hotel if you are in the area and need a nice and clean place to stay.
This hotel was a good price and the bed was comfortable. However we booked a non smoking room, and there was a distinctive smoke odor in the room and cigarette burn holes in the window drapery. Didn't bother to complain b/c we were only staying one night. Not sure I'd stay here again .
This hotel is practically next door to the coliseum and convention center, so the location was perfect. The free breakfast was pretty basic, but it included most of the traditional breakfast items (bagels, waffles, cereal, sausage, eggs, toast, juice, coffee, etc). The room itself showed its wear in subtle ways. A leaky faucet, a touchy thermostat, but it was still comfortable and spacious. The staff was exceptional. They were each very friendly and helpful. I would not hesitate to stay here again!
We could not have asked for a friendlier, more courteous and professional staff. The outside pool was closed and the room was pretty normal but the staff was unbeatable. I would highly recommend this property.
My son I stayed at this hotel for two nights.The location was excellent for his event at the Boo Williams sports complex and other venues as well.The employees are pleasant and very friendly and the breakfast is good.My only complaint is minor the handle on the toilet was loose but functional.Over all great place to stay for the value.
I stayed here with my boyfriend Thursday - Saturday at the end of April (21 - 23) to attend an airshow at Langley Air force Base about 8 minutes away (driving). I want to say how convenient this spot is. You are of walking distance and short driving distance to many good places: Hooters, Burger King, Golden Corrale, NASA museum, AMC movie theatres, choose your poison! The room was clean, adequately ventilated and everything was working the way it was supposed to. I had no problem with the water -- it was nice and hot. The AC worked properly and quickly. You get free wifi! There was no noise from nextdoor neighbors or outside. I had the best sleep during my stay. No problems with comfort at all. I was so sad to leave this place. It is a small hotel but the staff remember your faces. I wish I had names to mention in this review but I have not had a problem with the staff. There is free daily breakfast starting from 7 to 9. It isn't gourmet, but the food is breakfast food! What do you expect! From cereals, eggs, sausage, fruit, yogurt, bagels, munchkins, danishes, and more. Overall, if I plan the next trip in Virginia, I am definitely staying here again. For what I paid, I had lower expectations but this beautiful establishment really caught me by surprise. Thank you for having us and making us feel welcomed.
Overall this is a very good hotel. Centrally located to many eateries and shopping. The hotel itself can use an upgrade to the breakfast are. Other then that it is a very good hotel. The staff were very professional and friendly.
I enjoyed my stay, always. I don't stay anywhere else because the staff is friendly. My room is very comfortable. I would recommend this hotel to anyone. The complimentary breakfast is really good. It really is a great place for out of town guests.
We here very happy with are stay! All of the staff were very polite. The rooms were clean and comfortable. Great beds, The hotel was close to our event, Less than 2 Miles. The Parking was great. not to noise. I will stay there we and if I have Business. Thanks
very nice staff and rooms were really clean. Close to everything we were there for. The beds were awesome! The breakfast was hot and fresh every morning! I will stay here again when its warmer so we can take full advatage of all the ammenities. (Esp the pool)
Picked this hotel due to the closeness to the facility of the tournament I participated. Must say I made the correct choice. The reviews were excellent and after the stay can say were very correct in their evaluation of the acumination's and staff. Staff very friendly, accommodating in every way. Rooms were clean and homey feeling . I will use this facility on any return trips to the area as well as recommend to others.
We really enjoyed this Best Western, and rate it excellent in all categories. Whenever in the Hampton Roads area and needing a hotel, we pick this one. Very friendly staff and nice breakfast area. You won't be disappointed! Thanks, Phil
I really enjoyed staying at the hotel. Everyone was nice and friendly. The room was very comfortable and I love that the hotel was so close to everywhere that I needed to go. I will be staying at this hotel again in the future.
The hotel was described as a "no frills hotel" by our conference people. I must admit it had plenty of frills! We had such a wonderful reception by their front desk staff. Upbeat and bubbly! The lobby was updated, the rooms were clean with nice furniture, bed linens, granite counters in bathroom etc. Beds were comfortable, halls were quiet, breakfast was hot and restocked constantly. The front desk help even lent his personal charger for our cell phone we forgot at home. The cleaning person was so cheerful and sweet! I've stayed at other Best Western's years ago and have found them hit or miss- but found this one a real hit!!!
The tub diverted didn't work, so we were unable to take a bath: shower only. The shower head only worked on one setting. The pillows were very lumpy. We didn't sleep well. The the positive side, the place was clean and quiet. Trip Advisor needs to lower the character count.
Probably one of cleanest Best Western that I have stayed in. If have to go back to Hampton Virginia I would consider staying at this best western again. The room was clean and the beds were very comfortable. The staff was very courteous and prompt at check-in as well.
We came up for a poker run and had to book at the last minute. The hotel was a little more expensive than we had planned but well worth it. The lobby is beautiful. The breakfast was delicious. The bed was very clean with plenty of pillows.
Asked for adjoining rooms. Got none. Rooms were missing items like ice bucket coffee pots, Wash clothes ,towels. We were on the 4th floor. Children were to be in there rooms by 10:30. They were running up and down the hall past midnight. We did not sleep well. We could not check in until four. We get to the pool area and are swimming and they close the pool for cleaning for an half and hour and you have to leave the area. We will never stay at this hotel again. Mary McNeilly
The space was probably the largest hotel room i have personally been in - maybe I don't get out much... but it was really great. Could have gotten my whole family in one room and everyone would have a place to sleep... for a great price.
We enjoyed staying here as location is close to mall and also close to good restaurants. Staff at this hotel is very friendly and polite. The breakfast was also good. Rooms are clean. We will recommend this place.
We had a very good time during bassnectar event at hampton coliseum , hotel staff was excellent. hotel was clean and tidy,breakfast was good over all our stay was very comfortable. We enjoyed. We will be back next year for the same event.
Great staff. Nice hotel. All around pleasant stay. Convenient access to parking, shopping, eating and entertainment. Would stay again and recommend to anyone staying in the area. Price was surged for event at Coliseum, but still reasonable.
the hotel was clean but not very updated. the room we were in smelled like incense. that could be good or bad :) the free breakfast was good. free parking. located in a central area. the employees were very nice.
Great service and location at the price we paid for the night. The room had all amenities required. Even the breakfast was good. The staff was very very caring. Over all we enjoyed staying here.We will come back.
I had a very good sleep after driving my truck all the way from Ohio to Virginia. I had no problem parking my truck. This was very convenient as I did not had to worry about my truck parking. I would stay at this place only.
I thought that this was a nice hotel with great staff! Everyone was so nice and helpful... always saying hello and good morning as I walked through the entryway. My room was comfortable and had everything that I needed - tv, cable, refrigerator, microwave, coffee machine, and a lot of pillows. I enjoyed my stay. It was a little old looking, but it still had everything that I needed, and it was always very clean. No problems in the three nights that I stayed there.
We enjoyed staying here. all the staff member were very polite and helpful during our stay. We also enjoyed the restaurant recomended by the young staff member working evening shift.He was very knowledgeable about Hampton area. Again we really enjoyed staying at this place and we will stay here again.
We had a very comfortable stay, this location is very close to Hampton Convention Center which served our purpose. We enjoyed staying here,the staff was very helpful. We stayed at this hotel for two days and we enjoyed breakfast. We will stay at this place again.
It was as close as we've ever been to the convention center. The hotel staff were great every single one of them. We didn't have any issues at all. The hotel was run down a little. The bed was not as nice as some of the places we've been but it was clean. It had a desk but the WiFi sucked. I had to use my mobile hot spot the entire weekend. I just could not get it to do what i needed if i could even stay connected to the hotel WiFi. When I travel I have not only business that I have to conduct but school work i have to do and it was the pits. On an up note the breakfast was superb for a continental and the walk to the convention center was short. The convention was as great as ever, we had a lot of fun.
The rooms were clean and the environment was very pleasant. The staff was extremely pleasant. They seemed to take pride in their roles and were very accommodating to their customers. They were very diligent in keeping the buffet stocked ensuring everyone was satisfied.
the hotel was nice and clean. everyone on the staff was friendly, smile all the time and welcoming. great location to malls shopping and the coliseum. upon entering ther smell of fresh baked cookies fill the air along with popcorn as a snack
We used the government rate to book as my sister is a government employee. This hotel is a short distance to the coliseum where we were attending a concert that night and we could've walked if it weren't rainy and cold. Everyone was really friendly and helpful; breakfast was included in the rate but not that appetizing... Also rooms should probably be inspected more our door was very hard to open and close, shower sounded like it was running after we turned it off. Housekeeping never replaced towels after cleaning the room so we had to hassle the front desk for more in the evening..not sure why because who washes their face with the same wash cloth they used the day before?? #gross Overall nice hotel the housekeeping staff should just pay more attention to details....it really means alot!
Very clean hotel until Sunday morning of a two night stay. There were some raucous parties on our floor Saturday night, judging from the trash in the can by the elevators, the amount of noise and the overwhelming cigarette smoke in the hallway. That being said, we were there on a very busy weekend for an anime convention so the customers that weekend were young and having fun. The staff was pleasant an the room was clean. The exhaust fan in the bathroom dripped so we got a little shower every time we sat on the toilet. Other than that, it is a nice hotel.
Overall this was better than I thought it would be. Thanks to all the other reviews that helped me to make a well informed decision to stay here. It was very nice. We only stayed two nights but it was well worth it to stay here for the price. I look forward to staying here again.
The hotel was very clean and friendly. The coffee was awesome. The room and bathroom was very clean. Some people have complained about the shower or water pressure, we found it to be fine. I would not have any problem with staying here again. the price that we paid was better than the other hotels close by.
The staff was very accommodating and professional. The rooms were nice and clean. The breakfast had a variety of options and it was different everyday throughout my stay. The location of the hotel is very convenient as it is right by the interstate and there is a lot of activities to do around the hotel.
We had a very good experience stay at this location, our stay was not to long but we enjoyed and had a good rest on our way to NC. We would stay again, This location is very close to many restaurants and shopping mall.
The cookies were tasty and welcome. The breakfast helped get me through 2 races that weekend we stayed. The staff was friendly and welcoming. Wireless worked well and the room was nice. The only issue we had was that our bathroom flooded when the guy upstairs took a shower. Luckily we were checking out that morning so it didn't cause us a major issue.
I selected this hotel because of its close proximity to the Hampton Coliseum where I was participating in weekend races. I originally considered the adjacent Motel 6, but was unable to get a room - and I'm very glad now that I couldn't. This hotel is in very good condition, very clean and the staff are simply wonderful! I will definitely stay here again in the future and would recommend the hotel to anyone looking for accommodations in the area. Everything considered, I found this hotel to be an excellent value for the quality of accommodations and service received.
The room was clean and fresh. The staff was very accommodating and friendly. The breakfast every morning was delicious. The price was affordable and there were many free amenities. The fitness center looked very nice, clean and renovated. It was cold but the pool looked nice.
The stay was short but sweet. Got a lot of rest and the rooms were clean. Was expecting a borining Continental breakfast but, was delighted to see hot items also. There was fresh baked cookies and popcorn in the evening. Will stay again.
After reading the comments I had my doubts about this place. But reluctantly decided to stay anyways. Upon arrival to the hotel I was greeted and checked in immediately. The room was nice and cozy and quiet. I slept really well. In the morning I was suprised that there was a full breakfast, as I was told that it was contininental. I will definitely stay here again.
This hotel is really close to alot of restaraunts and shopping. The rooms are clean and spacious. The have a hot breakfast and the staff is very friendly. There was really no need to move the car once i got there. The staff went out of their way to provide me with everything that I requested. I will definitely stay here again, or at any Best Western.
this hotel provided excellent customer service and breakfast was very good for the value paid. It was very close to the towne centre and the front desk helped me out to find a very good steak house and i really enjoyed staying there.
The hotel is clean, the pool, staff, and breakfast are great. It is located right down the street from the Coliseum and a mini mall with several eating places in walking distance. It is also on one of two main highways in Hampton/Newport News and right off of I-64. For the price it is the best hotel on the Coliseum strip in Hampton, VA.
My uncle booked a bunch of rooms for our family for his son's wedding. The hotel was in the heart of all the shops/chain restaurants in the area and close to their home. Another pro is that all of my crazy family was staying in one spot, so we got to spend time together. I believe he got a rate of $65/night for the room. It has an outdoor pool, no lifeguard, so swim at your own risk, but they do supply pool towels. It was clean and we enjoyed the use of it. The breakfast selection during the week is not the same as it is on the weekend. We stayed Thursday- Sunday. On friday it was basics, muffins, rolls, bagels, fruit, yogurt. On the weekend they rolled out the hot food (waffles, eggs). The rooms had been recently renovated, so I can't complain about the decor, the sheets/linens were clean and the room adequate for our purposes (we were there to sleep). The front desk man was very helpful and friendly. Their coffee is serviceable. Would I stay there again if I had my choice? No. It was just easier to roll with the family plan. If you are on a serious budget and need a clean place to stay that provides breakfast, this will fit the bill.
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