Best Western Hotel Augusta West, Grovetown

Super exelent staff exelent breastfast exelent room very clean exelent I would stay again in this hotel n I will recommended to my friends n family breastfeed was so so good planning in come back with fiance in couples of week

Best Bay, General Manager at Best Western Augusta West, responded to this review
Thank you for the 5 star review! We are pleased that you found our staff, breakfast and accommodations to be excellent. We look forward to seeing you again soon!

They like to charge your card twice and won't give your money back never get what I stay at this hotel the black lady was very nice during check-in but Carol is the one who doubled charge my card and had me on hold and hung up in my face multiple times

Best Bay, General Manager at Best Western Augusta West, responded to this review
Dear shawonadent, Thank you for your recent stay, we have researched your reservation and have issued a refunded to your credit card with the amount that you were mistakenly overcharged. We appreciate you bringing this to our attention and can assure you this was an error and is not a common practice for our hotel. We do hope that you will stay with us in the future.

The Best Western was clean, modern, and a very good value. We considered a less expensive option but were very glad we chose this property. Staff was great and very polite. Breakfast was a little limited due to COVID but was certainly adequate. Loved the waffles and microwave breakfast sandwiches.

Best Bay, General Manager at Best Western Augusta West, responded to this review
Thank you for choosing Best Western Augusta West, we appreciate your business and are pleased that you found our hotel to be clean, modern and at a good value. We look forward to seeing you again in the future!

I stayed at this hotel because of its proximity to the business that I was visiting the following day. It is convenient to the highway and close to several restaurants. The hotel receptionist also suggested other restaurants in the area, however, I visited the Cracker Barrel that was practically next door and ordered take out although they did have indoor seating available. The hotel room was very comfortable and exactly what I had requested. The staff was very pleasant and helpful.

Best Bay, General Manager at Best Western Augusta West, responded to this review
Dear Lovetotravel649, We are so happy to hear about your wonderful experience with us! We can't wait to welcome you back to the Augusta area again soon! Looking forward to seeing you again, Christi Cowart

I would like to open by saying how much I enjoyed staying here the 5 times I have stayed here Which is why it pains me to leave such a review. Checked in on 9.25 with Ms. Robin, pleasant and cheerful experience. Performed my normal clean down of the room - which generally consists of wiping the entire room down with Clorox bleach wipes, cleaning the bathroom, changing bed sheets/linens to my own, cleaning fridge/microwave/remote door handles/chairs and rug area where we sleep, etc. Unfortunately, when I got to changing the linen, I noticed a spot on the side of the sheet and 2 long pieces of hair in the bed. The sheets did not appear fresh - but I did not assume. After finding went to the front desk pleasantly and politely to request a new room. I knew there wasn't any housekeeping about to clean up the room so I didn't bother to ask. After explaining to Ms. Robin the situation, I was quickly and efficiently moved to room 113. What I found interesting is that it was shared with me, how many complaints have been received about the current housekeeping staff of the 2nd floor. I still did not judge though. I just thanked her for the room key and proceeded to move all of my items. After re-cleaning the new room, we got dressed to go to dinner and left. Upon returning to the new room we turned on the AC for the night and prepared to shower. Unfortunately the shower pooled previous users filth around my ankles. And the AC began making very loud whirling noises. Because we were tired, especially after driving three hours, I simply gave up on the shower and turned off the AC and endured the heat. In the AM I attempted to turn on the AC again as I worked remotely and could not even sit thru a meeting because of the loudness of the AC. At my break I called the front desk, to ask if someone could look at the AC because I thought (hey maybe, there is a trick to using the unit). I was quickly told by the manager that she would send me housekeeping however, maintenance was not available as it is his day off and the only option would be a room move. Trust me when I say, a room move was not ideal as I had already settled in. However, the need for a clean shower over took my desire to stay. Another interesting experience, is that the housekeeper shared with me that she knew what I was speaking of. Both about the AC and the water in the tub but she shared there was nothing she could do and that I should just move rooms. So of course at that point moving rooms is what I accepted. At this point, I got dressed to go to the front to handle the transfer of paperwork and as I was walking to the front I had the displeasure of hearing the manager discuss me & my displeasures. And I will admit, it was a bit hurtful, considering the entire time I was nothing but polite. Especially while handling over my hard earned money. However, I just stood quietly at the front desk as I was mimicked and spoken ill of regarding things I have nothing to do with. After several moments of hearing the manager state "she cant be expected to close off rooms due to issues" and "so what she is a blogger - let her blog". She finally comes around the corner with a great look of surprise and then the fakest of smiles. I will admit, she attempted to be as polite as she could once realizing I heard her unkind statements. But at that point, I was hurt and had experienced truly enough. I simply smiled and thanked her for her time. As I was leaving she called out that she would bring me the key to the new room and again I thank her. A half hour later, I was promptly installed in my third room where I returned to my remote meetings.

Best Bay, General Manager at Best Western Augusta West, responded to this review
Dear Traveler, Thank you for your recent stay with us, we appreciate your business and are pleased that Ms. Robin at the front desk was so efficient with your request to move rooms. Our housekeeping supervisor also tried to assist you and mentioned that she was unable to fix the loudness of the AC and suggested that she would be more than happy to locate you a new room. The conversation that you overheard between the front desk associate and our housekeeping supervisor was the disappointment they felt because of the experience you had. They were definitely not speaking of you personally and we apologize that you felt that way. We do apologize that you feel we did not show our normal “southern hospitality” and do hope you will give us another try in the future.

Entered hot room at 5 pm with no a/c turned on. Well over 100 degrees in room. Still hot at 9pm. Checked out. Emp said i should have told her..then asked for my key sleeve because they reuse them........

I travel frequently for business. This time however was for pleasure. This was without doubt one of the best experiences I've ever had. Hotel was clean and nicely renovated and the breakfast was good with a nice variety. But this staff was amazing. I apologize for not remembering the name of the front desk employee but her and the breakfast employee Maria was some of the best people I've ever dealt with when staying at a hotel. They went up and beyond to make sure both my wife and myself were completely satisfied. I am a Best Western platinum member and I was greeted with much appreciation for my business. They even upgraded us to a better room. Homerun with this staff Best Western. I would advise you not to lose this staff.

The hotel is beautifully appointed and well maintained and all the staff were friendly. They were there to make your stay the best. The room was excellent and the stay was great! I will be back again!

Best B, Front Office Manager at Best Western Augusta West, responded to this review
Thank you for your encouraging feedback and supportive rating. We hope you will come back and see us again soon.

Everybody was very friendly. The bed was very comfortable. The room was clean, the breakfast was good. Couldn't ask for more. We normally stay down the road but will come to this hotel sgson in the future.

Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you for staying with us. We appreciate your feedback. Reading your encouraging comments makes me feel that you gave us the wrong rating by mistake as one is for not satisfied and five is for most satisfied. We hope to you see you again soon.

The rooms are average as far as the best western chain goes, but what made me write this review is Tammy was amazing during check in and made what had been a very long day seem a bit lighter with her food recommendations and little gift bag we received when we checked in.. and the hotel is right off the freeway.. so hope back on and go in the am ;)

Best B, Front Office Manager at Best Western Augusta West, responded to this review
We know you have choices in the Augusta Market and we are very glad you choose to stay with us and were able to experience our friendly staff. We hope to see you on your next visit to the area.

This property is in close proximity to I-20. Check in was smooth. The rooms are spacious with mini fridge, microwave and coffee maker. No closet doors, kind of odd. Very clean and quiet hotel. My last stay at a BW was not as pleasant. Glad to see a nicely run property.

Best B, Front Office Manager at Best Western Augusta West, responded to this review
Its a pleasure to get a pat on the back. We are glad you enjoyed our Best Western Augusta West. Thank you for staying with us and hope you visit us soon again.

Lady at front desk at check in was rude and scaned my Credit card 2 and then deleted it and that drew attention to my account the company thought it was fraudulent charges so it was frozen and she said it was declined. Called my company and was told I had plenty of money on my account.....grrr

Hotel staff was friendly. There was an issue at the Erie PA. motel with a lot of noise. The clerk here assured me it would not be a problem here. Although the bed was older and worn, I slept very well, no noise at all, even the air conditioner was quiet. Check in and out was very easy. Breakfast was a standard BW breakfast. I would stay again if passing through the area.

Best B, Front Office Manager at Best Western Augusta West, responded to this review
Thank you for staying with us. We appreciate your feedback.

Nice hotel, clean and inviting. Staff friendly and helpful. Cannot bet the experience for the price. This hotel is a quiet place and is nestled in among other hotels but I believe they are the best. Breakfast is okay although I wish it was hotter. They offer the usual items of ant hotel of this calliper

Best B, Front Office Manager at Best Western Augusta West, responded to this review
Thank you for Staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Why can bacon not be served. Eggs are never fit to eat. Need better selection of pastry. Can't say that bad breakfasts are nothing unusual. This can be shortened to not waste my time babbling. The breakfast is bad.

Best B, Front Office Manager at Best Western Augusta West, responded to this review
Thank you for Staying with us, We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again.

We stayed here while my father in law had surgery at the V.A. hospital. Room was clean. What was even more lovely was that we were in the second floor and we never heard any noise from above. Breakfast in the morning was very good and the lady who was working that area was very nice. Overall, it was a great experience and I will always stay at this hotel when in the area.

Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you for Staying with us. We appreciate your feedback and hope to see you again soon. Will share your comments with our team, who I am certain will be encouraged by your remarks. We hope everything went well with the Surgery and your father in law is doing better.

Good location, clean hotel, and good service. Was using a free BW voucher, so it was a great location for Augusta, GA while in the area visiting grandchildren. Comfortable bed, nice pool, and good parking area.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, we're glad you enjoyed your stay. We hope to see you the next time you visit your grandchildren. Kanta K.R. Kondur Owner/General Manager

A well managed property with an outstanding staff and a refreshing change of pleasantries with the very helpful Robin, Carrie, and Carol on March 24, 2019. Any trip to Augusta is worthwhile, and Grovetown is a short 5 minute drive from the ANGC. We were one week ahead of the Masters Golf Championship so we were lucky to find this room on short notice. A surprisingly great piece of quiet, too.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your feedback and thanks for staying with us. We will share your comments with our staff. We hope to see you the next time you visit the Augusta area. Kanta K.R. Kondur Owner/General Manager

Nice hotel for a short visit. The staff is very friendly and the rooms are clean and well appointed. The beds are comfortable but the AC is a little loud. Breakfast is a bonus but you must get there before 9:30AM, that's when it ends. The pool is another added feature nice and clean however no chousions on the chairs. Overall can not be this hotel for the money.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us. We appreciate your feedback and we hope to see you in the future. Kanta K.R. Kondur Owner/General Manager

We were in town to visit family at Ft. Gordon and chose this property because we had enough points for a free night. The property was clean and safe, the employees at check-in were friendly. The property is located near shopping and many restaurants. I chose not to have breakfast, as it was a little light. Overall, we would definitely stay at this property when visiting again.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us and thanks for being a Best Western Rewards member. We hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

My wife and I go to the Augusta area often, we always stay at the Evans Best Western. The hotel is well maintained and the staff are some of the best you will meet traveling. The rooms are clean and everything in them works without any problem. If you are going to Fr. Gordon or Augusta this is the place to stay.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and thanks for staying with us. We think we have a great location, just three miles from Fort Gordon's Gate #1. We hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

Returning north, decided on an alternate route and stayed overnight in Grovetown. What to say - a good sleep and hot breakfast. Hotel and room was very clean - friendly, accommodating staff - reasonable rate. Will stop there again next year! :-(

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, and thanks for your feedback. We'll see you your next trip. Kanta K.R. Kondur Owner/General Manager

Good experience, great staff, location is good. Place is clean and confortable, you have wifi and free parking. Very close to gas station, restaurants, supermarket, I spent only one night here but Im sure I could come back another time.

Best B, Owner at Best Western Augusta West, responded to this review
Yes, please do visit again. Thanks for staying with us, and thanks for your feedback. Kanta K.R. Kondur Owner/General Manager

Tv could be bigger. Constantly had problems with key card. Staff was told 3xs we had a 2 night stay still received phone call asking & housekeeping entered room with DND on door. Overall well kept and clean

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us and thanks for your feedback. We will share your comments with our front desk and housekeeping staff members so that we may improve our service. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Hotel and breakfast was great. The entire staff that i met was very helpfully and nice. Will stay there again in the future. Location was very close to interstate 20 to get on and off. plently of places to eat a crarrel bar restruant right next door.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us. We appreciate your feedback and we hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

The night I checked in I asked for a late check-out, 12:00 & my request was granted.The next morning housekeeping is tapping on my door, with what I think was a coin, & calling out "housekeeping". I realized I had forgotten to put the "Do Not Disturb" sign on the door so I got up & put that sign out on the door handle. I got back into bed but could not fully return back to sleep because the housekeeping crew kept talking & laughing loudly. Approximately at 10:40 the woman at the front desk called me & asked me did I forget to drop my keys off before I left, & mentioned that everyone else in the hotel had checked out.At this late hour there was no reason to try to get back to sleep. I immediately called back down to the front desk & told the woman that I had a late check-out scheduled and she confirmed that she just looked in the computer and saw that was true.If this woman thought I had left the hotel then why didn't she call MY CELL PHONE? The loud talking in the hallway never stopped & I could see the shadow of of feet standing at my door.When I went out to get the suitcase cart all 3 housekeepers were silent until I got onto the elevator then there was loud laughter.Upon returning to my room I saw that SOMEONE HAD TAKEN THE DO NOT DISTURB SIGN OFF MY DOOR!As I closed my door I Immediately hear the housekeeping crew burst into laughter.When I dropped the keys at the front desk, the clerk looked straight at me & said nothing. No apology.All this was INTENTIONAL HARASSMENT.

Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you for your feedback regarding your stay at our hotel. I understand you have talked with the owner/general manager, expressed your concerns, and she is handling matters with the staff as you had requested. We're sorry you felt as if your privacy was invaded. It seems we did not extend to you our usual southern hospitality and we apologize. We hope that you will give us an opportunity to be of service and give our hotel another try the next time you visit the Augusta area. Kim Gibbons Director of Sales

My wife and I chose Best Western Grovetown Inn because of reviews we had read. The room was very clean, bed was comfortable and the a/c was fairly quiet. The breakfast was very good, best coffee at any Best Western. The staff treated us as they really cared about us

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us and thanks for your feedback. We're glad you enjoyed your visit with us and our southern hospitality. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

We visited for my brothers decommissioning from the Army. There were great people there, so friendly. Some were Mike,Carol, Robyn, Teresa and Frank. Sorry if I missed a name but you were a joy to be around. We played cards (not for money Frank), drank coffee and they ensured we had had enough breakfast before they took it down. Rooms were great. Would suggest this place to anyone.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your kind comments and we're glad to know that you enjoyed your visit. We hope the next time you visit our area that you will choose to stay with us. We do southern hospitality well. Kanta K.R. Kondur Owner/General Manager

My wife and I along with 4 sister in laws stay her Sept. 21 and 22 while attending a baby shower. We found this hotel to be perfect. The rooms were clean and looked in very good condition. The rooms were well appointed wit iron, ironing board , hair dryer and even a safe. A hot breakfast was included with the usual fare. Admittedly the food could have been hotter but still satisfying. I must also say they take breakfast down early, 9:30 on weekends and 9 am on weekdays. The staff was very accomidating and friendly. Overall this will be my hotel of choice.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks to you and your family for staying with us and thanks for your feedback. We're glad you were comfortable and that you enjoyed your accommodations. We will share your feedback with our breakfast staff. We hope you will keep our hotel in mind the next time you visit the Augusta area. Kanta K.R. Kondur Owner/General Manager

We had a wonderful, calming stay at this Best Western, The room was spacious and clean. We were in town as we had to evacuate from Myrtle Beach due to Hurricane Florence and we found this hotel on the internet. Lucky us! Very friendly, helpful people work there. Would stay there again -- next time, hopefully for a fun, planned trip to Augusta ! Thanks to all of you at the Best Western.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your kind review, we appreciate the feedback. Thanks for staying with us, we're glad you enjoyed your visit and we wish you safe travels home. Please keep our hotel in mind the next time you visit Augusta, hopefully under more pleasant circumstances. Kanta K.R. Kondur Owner/General Manager

We enjoyed our stay here, rooms was clean and the bed was very comfortable. Employees was very helpful and they assist with all our needs. Quick check out and fast. Close to a lot of places to eat and the Mall is only minutes away.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us and thank you for your feedback, we appreciate it. We hope you will keep our hotel in mind the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

Great place to rest. Very clean lobby and entrance way. Great parking. Very clean rooms. Very friendly staff. Close access to highway. Many restaurants in the area that's very close to hotel. Very clean pool and its quiet.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay. We appreciate your comments about our hotel and we hope you will keep our hotel in mind the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

We stayed here years ago and it is still as friendly, clean and welcoming as it was then. We were in town for a family reunion, and stayed because of our past experience and will if we go again. There rooms are very good sized and so clean. We love this hotel pretty good price too!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for the review, and thank you for staying with us. We're glad to learn you enjoyed your stay--we hope to see you the next time your travels bring you to our area. Kanta K.R. Kondur Owner/General Manager

We stay here every time we come to Augusta to see our kids and grandkids. Overall it is a good value for the money. The front desk attendant, Theresa, was AWESOME!! She was so helpful and nice. On the negative side, the air conditioner in our room appeared to have 2 choices.......either freezing or hot. We choice freezing since it is June in Georgia. Our room had a faint cigarette smell which is always unpleasant. One day our room was not cleaned and NO the do not disturb sign was not on the pdoor. This is not a big deal except that's one of the benefits of staying in a hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your feedback. We appreciate your comments about Teresa and we will share them with her. We apologize for not cleaning your guest room and we will make sure to check the a/c unit, thanks for reporting it. We hope next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Good but not the best. Dirty carpets.The carpets were dirty and should be cleaned. The beds were nice. The referigerator was good. The television had limited channels and could be improved. The front desk staff was very helpful!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your feedback; we're glad you enjoyed your visit with us. We will address the carpet issue with our maintenance staff, thanks for letting us know. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Breakfast is included but not til 6 which is when our group has to be at work. Larry went above and beyond. Larry did a fantastic job for our group, having everything ready in time for 20+ people to eat before leaving even though that meant starting about an hour earlier than normal. Great computer in lobby to use. Pool area and everything else were kept super clean. Workout room not the best but everything else is awesome.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we will share them with Larry. We're happy that you enjoyed your visit with us and we hope to see you during your next visit to our area. Kanta K.R. Kondur Owner/General Manager

Just came home from Best Western in Grovetown--Augusta Georgia West. The hotel is spotless and we needed and received a walk in shower handicapped room. My husband stayed here mostly while I was having a total knee replacement at nearby Doctors Hospital. The staff is wonderful at Best Western, They would be happy to do anything for you to make this kind of a trip more pleasant. BReakfast was delicious and those that didn't give this Hotel a *****, well don't know what they could have been looking for. The handicapped bathroom was wonderful with a walk in-roll in huge shower. Grab bars are just everywhere for your safety. The young lady that keeps your room fresh did a fantastic job and all of the staff were so appreciated. When we come back to Augusta WE WILL be staying at Best Western. You can not beat this hotel. THANK YOU!!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you! We appreciate your comments and we will share them with our staff members. We're glad you enjoyed your visit with us and we wish you well with your recovery. We look forward to your return visit. Again, best wishes for a speedy recovery. Kanta K.R. Kondur Owner/General Manager

Hotel is in a great location close to everything necessary but also tucked very neatly into a quiet corner. The pool looked nice although I never got a chance to go swimming. You can tell the hotel was recently renovated- it looks very new and modern.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. Yes, our hotel was recently upgraded--thanks for noticing. We hope that the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

But anyone can have an off day. The guests next door certainly did. Guests next door had a major fight between 4 and 5 a.m. Office staff was called but according to morning staff, no action was taken. Room was not taken care of (empty toilet tissue roll - blankets dropped in corner) between first and second night. Maybe staff was having an off day too. This won't be our first choice next time we are in Augusta (several trips per year).

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us and thank you for your feedback. Yes, we would agree, we did have an off day in our housekeeping department and an off night at our front desk, we apologize. Your phone call regarding the early morning argument next door was not noted because you then called our front desk again to state that the noisy guests had left--you heard their door close--so we did not record it in our logbook. We are sorry that we did not meet your expectations and that you were unhappy with your stay at our hotel. We hope that you will give us another try in the future so that we may demonstrate our ‘southern hospitality.' Kanta K.R. Kondur Owner/General Manager

More like a BW Plus to us. Maybe it's the effect of The Masters. Teresa at the desk was efficient and welcoming, treating all guests as special arrivals. The room was plush and comfortable. Everything was clean and top quality. And it came at the usual reasonable BW price.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you! We appreciate your feedback and we're glad you enjoyed your visit and our hotel. We will share your comments with Teresa. We hope you enjoyed your visit to the Masters Tournament; if you have the opportunity to attend next year, we'd love to have you back for another visit. Kanta K.R. Kondur Owner/General Manager

Nothing over the top, but exactly what a room needs to be. Clean and efficient but what gives it 5 stars was the accommodating and friendly staff that made us feel welcome and went out of their way to do so

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and will share them with our staff. Thanks for staying with us; we hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

I stayed at this hotel passing through on business. I've stayed here in the past and continue to stay here anytime I'm in the Augusta area. Hotel is modern and clean. Staff is friendly and knowledgeable. The rooms are large and updated. WiFi works well. There are many restaurants in the area. Breakfast was good and plentiful. The parking situation is a bit tight with a large vehicle, but not bad. I would definitely recommend this hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your feedback and we appreciate your continued business. Thanks for noticing our upgrades. We hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

The hotel is beautifully decorated with lots of modern finishing both in the lobby and in the room. The rooms are very large, and the beds are super comfortable. Breakfast selection is huge & includes hot items such as eggs, bacon, sausage, and waffles as well as cottage cheese and yogurt with ALL kinds of toppings. No problems at all getting a late checkout. Only downside was that we were on the top floor, but there were kids running up and down the hall making noise until late at night. But would definitely stay again!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your noticing our recent upgrades; we're glad you enjoyed your visit with us. We appreciate your comments on our breakfast, too. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

The hotel is older but it's clean and have no complaints about the room except that the bathroom could definitely use more toiletries. My only serious complaint is that housekeeping knocks on your door at 9:30 am every morning so if you enjoy your sleep definitely stay somewhere else. I've stayed at many hotels around the country and never been woken up this early

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, and thanks for your review. We will address the early morning housekeeping knock with our housekeeping staff; we're sorry you were awakened. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

The beds in this hotel were absolutely wonderful. They were the best and most comfortable beds I have had the pleasure of sleeping on. The upgrade in the bedding really payed off. The breakfast was good both days. Plenty to choose from, and the quality was great. Fast and easy. Best Western is my favorite place to stay.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we're pleased you enjoyed your sleep and your visit with us. We hope you will choose our hotel the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

Erin was diligent in accommodating me every need. She was joyful at the late hour of my check in and i needed her great energy after such a long drive. The maintenance staff had gone for the day and I sleep with background sound, However the tv was not working. Erin did her very best in finding a resolve. thank you

Best B, Owner at Best Western Augusta West, responded to this review
We're glad Erin was able to assist with the TV issue. We appreciate your comments and we will share them with Erin. Thanks for staying with us--we hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

The hotel was accommodating when our plans changed and were exceptional in service. The room was clean, neat and large. We felt very comfortable there and enjoyed our short stay. We stayed only one night but felt that if our plans had not changed we would have enjoyed our stay longer. We originally booked for 3 nights but things changed and we returned home earlier than planned. The room was neat and clean, well appointed and the HVAC worked extremely well.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we are glad to learn you enjoyed your visit with us. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

I have been stationed here while training on Ft Gordon and so I have had the opportunity to get to know most of the staff and see the hotel's inner workings. The staff is extremely friendly and has handled everything we've thrown at them. Breakfast is always hot and ready at the designated times. Rooms are cleaned daily. The hotel has updated their rooms at a great rate and new bedding/sheets show a refreshed appearance. The rooms are very open and I enjoy the layout. There is a large amount of sink counter space in the bathroom (my roommate and I haven't run out of space yet). They have offered to print documents needed from the front desk for us and often make cookies when we are expected to return from training for grabs at the front desk. Hot water for tea or hot chocolate is always available along with coffee. Very thoughtful crew and definitely made this Northern guy feel some Southern Comfort. There are plenty of places to eat within a short drive (McDonald's, Steak 'n Shake, Taco Bell, Burger King, Popeye's, Dairy Queen, ect. and some great local spots. Walmart and shopping plazas are less than 10 minutes away which has made it easy to shop, stock the mini fridge or grab additional comfort items. I haven't had an issue ordering take out or even purchasing items online. Overall, it's been a great experience and am very pleased with my stay.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your review and your kind comments. We're glad to learn you enjoyed your stay with us and our 'southern hospitality.' Our staff members work very hard to deliver superior customer care to each and every guest and to make their stay an 'experience' at our hotel. We're glad you enjoyed yours. We hope that you will stay with us the next time you are scheduled for training at Fort Gordon--we look forward to your return. Kanta K.R. Kondur Owner/General Manager

Obviously an older hotel with a very inconvenient elevator location. The room was average as far as décor and bedding. Bathroom was fine, just fewer toiletries than in most "highway" hotels. I was greeted very warmly by the front desk personnel, who were very good about giving me snacks as a Rewards member. My biggest beef was the front doors. They had handles to pull the doors open, rather than the automatic sliding doors used almost everywhere else. As I said - older hotel. This was a real pain three times during my stay, when using a luggage rack or loaded down with bags. Fortunately, there happened to be people around each time to hold the door open, but it shouldn't be necessary any more. This hotel was located at the end of a road with about 4 other hotels on it. The front of the building was easy to miss. My nav system had me turning into the hotel just before this one.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us. Thank you for being a Best Western Rewards member, we appreciate your business. Yes, ours is an older hotel with manual entry doors, and given an opportunity to display a little courtesy, our guests and our staff members will assist and hold open the doors for those who need assistance. We have upgraded and updated our hotel, most recently the lobby/breakfast area this past summer. We hope when you have the opportunity to return to our area that you will give our hotel another try. We would be happy to arrange for baggage assistance during your next visit. Again, thanks for staying with us. Kanta K.R. Kondur Owner/General Manager

The staff, the breakfast, and the room were all great. These folks take pride in this facility, and they are very hospitable. They greeted us by name, since we made reservations the day before, I suggest becoming a rewards member. It was one of the better breakfasts that we experienced on a 2000 mile motorcycle trip. The bed was one of the most comfortable, in fact the most comfortable up to that point of the trip. If you are in the area, its a good deal.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and thanks for staying with us. We're pleased you enjoyed your visit and we wish you safe travels on your trip. Kanta K.R. Kondur Owner/General Manager

This hotel is a wonderful place to stay there rooms are clean and nice the service here was top notch, The help and service I got from Victoria at the front desk and Patricia, in food service, was fantastic, I will becoming back in the future,

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review, and thanks for staying with us. We're glad to learn you enjoyed your visit with us and our southern hospitality. We look forward to your return visit. Kanta K.R. Kondur Owner/General Manager

This is a hotel that I had not been to in about a year so it was certainly a pleasant surprise to see the recent remodeling of the lobby and of course the rooms . They are doing a good job at keeping up with the times and technology .I was informed that there are more remodeling to come especially in the bathroom so that makes me happy. Overall I can say my stay was enjoyable.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us once again and for noticing our upgrades. We are pleased with the lobby area and the guest room upgrades, too. And yes, we still have more projects to complete. We hope to see you on your next visit to the Augusta area. Kanta K.R. Kondur Owner/General Manager

We have stayed here several times over the past few years. They always tried to make our stay perfect especially when they had plumbing issues. Something has changed , not for the better. The desk clerk was very uncooperative & had a snippy attitude. Had the manager call me a couple of days later about the price. Her message was a bit snippy also. Time to find a new property.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. To clarify, nothing has changed, it's same ownership and management as when you stayed with us in 2016. You booked directly by telephone with the hotel on 10/10/17 and when the rate quoted was not satisfactory to you, we then adjusted it. Had you seen a more palatable rate online, you probably would have booked it online. We tried to communicate with you by phone but unfortunately you did not return the call to discuss your dissatisfaction. We are sorry you feel our responses were 'snippy' as we try to deliver superior customer services on a daily basis to all of our guests. Again, thank you for staying with us. Kanta K.R. Kondur Owner/General Manager

Sometimes issues will crop up on a trip. Excellence comes to the surface in how the issue is resolved. I interacted with five staff and all of them were great in helping us by answering our questions, providing directions and resolving our issues.. asking questions

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments. We're glad you enjoyed your visit with us and our southern hospitality. We hope you will choose our hotel the next time you visit the Augusta area. Kanta K.R. Kondur Owner/General Manager

Very nice quality hotel closely located to a variety of restaurants (Cracker Barrels, Emilio Mexican Restaurant, Tokyo Hibachi Express, etc...) within walking distance.. Room is clean, quiet, and bed is very comfortable. Breakfast is basic but sufficient. Hotel staffs are helpful.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thanks for your review. We're glad you were comfortable during your stay and we hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Love the people at the front desk. But the rooms are very damp. Switched rooms and had the same problem Hotel is renovated nicely, beds comfortable. But can't figure out why it's so damp to the point that it smells.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your feedback. We will look into the dampness. Thanks for noticing our hotel upgrades, we appreciate it. Kanta K.R. Kondur Owner/General Manager

Olivia, Francis,Larry, Teresa were funomanal. They have great customer service and they make you feel like your at home. I will definitely refer this place to anyone. Francis has the best welcoming personality.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you! We appreciate your kind comments and we will share them with our staff members. We're glad you felt comfortable during your stay with us, and we hope to see you in the future. Kanta K.R. Kondur Owner/General Manager

Nice nondescript hotel in a typical off-the-interstate hotel conglomeration. Located at the end of the hotels in a relatively quiet area. Fairly easy to get in and out of. Only one Mexican restaurant within walking distance. Staff was excellent. Room very clean and comfortable. I know this is a little nick-picky, but one reason did not get excellent, had to go up a floor to get ice. This is a common complaint of mine. Don't understand why they can't have a machine on each floor. You know - for their guests. They had the space. I do recommend this hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your very thorough review. We are pleased that you found your accommodations comfortable, and our staff excellent. We hope you will choose to stay with us the next time you visit the Augusta area. Kanta K.R. Kondur Owner/General Manager

Went for a night for a birthday getaway had no problems the staff as a whole was very helpful... It was clean and I saw no bugs............ I had an easy time with checkout and the hotel is located next to places to eat as well as stores.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review, and thank you for staying with us. And of course, happy birthday! We're glad you enjoyed your visit with us, and we hope to see you again soon. Kanta K.R. Kondur Owner/General Manager

The owner and staff are amazing and were very helpful in addressing questions and modifying reservations. The interior and rooms are all updated and new. Access from the main highway is a breeze. The best value for the money. I will definitely stay there again.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and for noticing our upgrades to guest rooms and public space. We're glad you enjoyed your visit and we hope to see you again soon. Kanta K.R. Kondur Owner/General Manager

Great experience, Larry was very professional and went out of his way to make sure I was satisfied. In room jacuzzi was the cherry on the cake. Rooms were very clean. Safe area and the remodeling of the hotel made me feel like I was at an expensive hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review, we're glad you enjoyed your stay with us and our hospitality. Thanks for noticing all of our recent upgrades! We hope you will stay with us during your next visit to our area. Kanta K.R. Kondur Owner/General Manager

We were among the evacuees from Hurricane Irma who took refuge in Augusta. The Best Western staff that we encountered were friendly, helpful, and did all they could to welcome the large influx of guests. But on two occasions we witnessed service that went far beyond expectations, both by the same employee, Bruce. Bruce ran the breakfast area and, as expected, kept it well stocked and clean. One morning at breakfast we struck up a conversation with another guest, an elderly (83 year old) woman from Augusta who had a tree fall on her house making it uninhabitable (yes, Hurricane Irma visited Augusta too!). She was alone, her husband having died a year earlier, and she recently had a stroke. As we talked, we noticed that Bruce would fix her coffee and bring her breakfast items, cutting her waffle for her since she seemed to be struggling with the use of one hand. It was obvious that he was helping her because he saw a need and wanted to help. His kindness to this lady was exemplary, and he should be commended for demonstrating the very best service that a Best Western employee can provide for a guest. The second experience was our own. On the day we checked out, we said our goodbyes and left the breakfast room to pick up a luggage cart. We found only one which was outside and soaking wet; the other one that we had seen was in use. We figured that we would have to make multiple trips to bring our luggage downstairs from the 3rd floor. However, as we were waiting for the elevator to take our second load downstairs, Bruce got off the elevator with the dry luggage cart. When the other guest finished using it, Bruce brought it to us to make sure that we could get all our belongings down to the car safely and conveniently. We appreciate his efforts to make our checkout experience easy. Yes, we'll be back.

Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you for staying with us, and for taking the time to review our hotel and staff. We very much appreciate your kind comments about Bruce, and we will share your comments with him. Bruce demonstrated superior customer care and delivered the best of 'southern hospitality,' and he shows this caring attitude to all of our guests. We thank you for recognizing him in your review. We hope you returned home to a minimum of disruptions, and literally, to a house in order. We hope when you return to Augusta during more pleasant circumstances, that you will stay with us once again. Kim Gibons Director of Sales

Stayed there one night on my trip to the east coast. Nice and very friendly staff, clean rooms and quiet area. Breakfast very good as usual in Best Western Motels. Late check-in and early check-out no problem.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We're glad you enjoyed our southern hospitality and your visit. We hope you will choose to stay with us the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

If Ray Charles was still around, He would definitely write a song about this place. The people are nice and the accommodation's too. That being said, this a really nice place to stay. And I've stayed in plenty of hotels motel's and places that made me wish I was blind. This place is a must see, and experienced. Don't go blind looking for any place else. This is after all The Best of The East.

Best B, Director of Sales at Best Western Augusta West, responded to this review
A most delightful review to read, thank you. We're glad to know you enjoyed your stay with us and let's hope that old sweet song keeps Georgia on your mind. We hope that in your dreams and in your future travels you see the road leads back to the Best of the East. Thanks for staying with us! Kim Gibbons Sales & Marketing Manager

We came.for a boxing tournament.... on Saturday morning the kids had weigh ins at 8 am .. the person that was supposed to serve the breakfast did NOT show up... so the hotel staff had to scramble to accommodate... the food was picked.up by 9 am .. leaving some of the boxers unable to eat the breakfast... On the other hand.. the rooms were very clean .. and Bonnie on the housekeeping staff was outstanding !!! Victoria at the front desk went far and beyond to accomadate for the room we had that the air condition was not working properly... awesome customer service on her part!!!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review. We appreciate your comments about our staff members Bonnie and Victoria and we will share your comments with them. We apologize, one of our staff members did call out at the last moment and we did our best to present our regular breakfast, which we continued to replenish well after 9 AM. We are sorry you and your family members were inconvenienced. We hope your events went well, and we hope you will give our hotel another try in the future. Kanta K.R. Kondur Owner/General Manager

clean comfortable room with a very helpful and friendly staff. plan on staying there again. Breakfast was presented well and very good. I used the pool and it was well maintained and clean. The location of the hotel is near I-20 and very easy to get to.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review, we appreciate your comments. We're happy that you enjoyed your visit with us, our complimentary breakfast and our swimming pool. We look forward to your return visit. Kanta K.R. Kondur Owner/General Manager

This hotel is great. The staff was wonderful and welcoming, espwcially to our children. They also helped us find a Best Western for the next evening. The pool is nice and the rooms are clean and comfortable. Breakfast was great too.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments. Thanks for taking the time to write a review. We're glad you enjoyed our southern hospitality and we hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

Nicely renovated rooms and lobby area. Nice size rooms with couch. Clean outside pool. Laundry facility on site is a plus. Great staff. Will definitely stay again. Real close to the interstate, restaurants and mall.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, and thanks for noticing our upgrades. We hope that the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

The price makes this an acceptable stay for short term guests. Many of the staff are very friendly and helpful, while others seem grumpy and not very helpful. On two occasions, the desk staff seemed to be on the phone engaged in personal phone calls for lengthy amounts of time (am staff). A particular problem occurred during my stay - a guest left his car's emergency blinkers on; I reported this to the desk (pm) and documentation was recorded. The following morning, the guest's battery was dead. I happened to be in the breakfast area and overheard the conversation. The desk clerk showed us the note; however, it seemed no one attempted to find the car's owner the night before - needless to say - he was quite upset. The breakfast bar has limited items - so this makes this hotel good for short stays only. The breakfast hosts seem to be under orders to put out a very minimal amount of items at one time and guests were noted to have to ask for bowls, napkins, salt and other items during my stay. Finally, management - spend a few extra dollars and buy better cutlery. This will be my last stay at this BW. I have already made reservations at a different hotel for my next Augusta visit.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We appreciate your comments and observations. Please be aware that our management staff members contact the hotel by telephone and yes, sometimes those are lengthy conversations. We attempted to contact the owner of the vehicle with the blinking hazard lights, but after having reviewed all the registration cards on file and telephoning inhouse guests, we were unable to locate the owner of the vehicle. We appreciate your concern for this guest. Breakfast items are replenished, there is no policy as to number of items replenished. Cutlery, we will take your suggestion under advisement. Again, we appreciate your observations. We hope you found your guest room accommodations comfortable, and we hope that you will give our hotel another try in the future. Kanta K.R. Kondur Owner/General Manager

Great experience stayed in Honolulu HI and the service there was great, we came on a vacation to Georgia and the stay there was outstanding also. I would recomment Best Western to family and friends. Thank you

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review. We're glad you enjoyed your visit with us and our 'southern hospitality.' We hope the next time you visit Georgia and the Augusta area, that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

The staff was very nice and the room was comfortable and clean. The staff helped us to use our rewards points to save us money. They also helped us with finding a hotel at our next destination. My family had a great time in the pool!! Thank you, we will recommend this hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review and thanks for staying with us. We're glad you enjoyed your visit and our pool. We love helping our guests with future reservations. We hope that you will remember our 'southern hospitality' and our hotel should you return to our area. Enjoy your summer, and 'go get rewarded' with our Best Western Rewards program. Kanta K.R. Kondur Owner/General Manager

Teresa at the front desk was awesome! Friendly, welcoming, kind, caring. Hotel was clean, rooms are very welcoming and comfortable. Room rate fell right into our budget. Convenient location. Would highly recommend!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we will share them with Teresa. Thanks for staying with us; we're glad you enjoyed your accommodations. we hope to see you in the future. Kanta K.R. Kondur Owner/General Manager

People at front desk were very friendly and helpful. Gave us directions when ever we ask and printed them out for us. Would use this hotel again when we visit again next year. Only thing they need to improve is their plastic silverware at breakfast

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review and thank you for staying with us. We hope to see you when you visit our area next year. Kanta K.R. Kondur Owner/General Manager

The hotel is difficult to find under normal circumstances so I would suggest a good GPS. We were in at night and out in the morning so didn't use anything other than the internet and breakfast. The hotel was clean and sleep was OK. Our room had a little traffic noise. Not too bad. The usual BW breakfast was a bit skimpy and meat was not included.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We're sorry you had difficulty locating the hotel. We hope that should you return to our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Hotel having some renovations done buy still very nice. Staff were very helpful. Very much enjoyed the breakfast. Good location. Enjoyed the pool. Air conditioning unit in our room was a little noisy.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, we are pleased that you enjoyed your visit to our hotel. We hope to see you next time you visit our area. Kanta K.R. Kondur Owner/General Manager

Motel undergoing some renovations, but staff very helpful, clean room, no problems encountered. As we were riding motorcycles and had been in rain all day, staff member transported us to a restaurant so we wouldn't have to walk or ride in the continuing rain. She went out of her way to help us.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We're pleased that you enjoyed our 'southern hospitality' and we wish you safe travels. If your return trip includes our area, we'd love to have you stay with us again. Kanta K.R.Kondur Owner/General Manager

I have stayed here multiple times and will continue to return when I am in the area. Bruce the breakfast attendant is awesome. Always nice and friendly. If you need something just ask him. Karen at the front desk was also nice and very helpful. Missed seeing Victoria this trip though. They are doing renovations and the place will be even better when they finish....

Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you, we appreciate your continued patronage and we look forward to your future visits. We will share your comments with our staff. Thanks for noticing our upgrades, we are always working to improve our hotel. Thanks for staying with us. Kim Gibbons Sales & Marketing Manger

Has pool. Has very small gym. Friendly staff. Going through a remodel. Has breakfast. Good location easy to find. Near restaurants. Has 2 different newspapers in lobby. And tourism information. Bathroom was small.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We are constantly working to improve our hotel, thanks for noticing. We're glad you liked our location. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Lost in Georgia, and had to miss a stay at this hotel. Called the next morning to explain, but had already been charged for the prior night. Contacted manager several times, but she was unwilling to forgive the charge. Having been members of Best Western for year, felt saddened by her attitude. After mentioning we would contact the home office, she simply stated that they would call her, and she would decline not changing the charge. Beware of such manager if you have any issues with the hotel there. At our next Best Western stop, we explained the former issue, and they stated they couldn't believe a manager would be so rude if they wanted to keep return patrons.

Best B, Owner at Best Western Augusta West, responded to this review
We offered a compromise--a credit of one-half of the guest room charges which you chose not to accept. As our hotel was full that evening, we charged no show guests—this is standard hotel policy. It is unfortunate that you were lost and did not contact us that evening, however it is the guest's responsibility to contact the hotel to cancel a reservation. You chose not to call and did not accept the refund but instead chose to post a negative review on Trip Advisor. Our vision is to ‘lead the industry in superior customer care.' We offered a compromise; you chose not to accept it. Kanta K.R. Kondur Owner/General Manager

This hotel is a nice place to stay. The service staff gets my highest rating. Very helpful at every turn. The room is in very good shape, clean and comfortable. Staying on the first floor two doors down from the laundry room proved to have the occasional smell coming from the clothes dryer. It was not a bad smell, just unexpected in the room. The location was good for visiting a family in town. It is within walking distance to the Cracker Barrel restaurant. The free breakfast is typical of most hotels of this type. Scrambled eggs, sausage, waffles and biscuits and gravy are what everyone should expect down south.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review and thanks for staying with us. We're glad you enjoyed our 'southern hospitality' and we hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Room was clean, comfortable, and staff were courteous. The complimentary breakfast was terrible. Sausage gravy over biscuits is not appealing and was the main offering. No scrambled eggs or bacon. There was sausage but it was not good. Someone said there had been boiled eggs in the frig area but they were gone. Had to wait for coffee jug to be refilled and there was only one wait service attendant for breakfast and she was greatly over worked and items ran out quickly.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, we're glad you enjoyed your accommodations and our 'southern hospitality.' Thanks for your feedback on our complimentary breakfast; we use such feedback to improve our breakfast menu. We hope the next time you visit our area that you will give our hotel another try. Kanta K.R. Kondur Owner/General Manager

Very friendly and helpful staff. Hotel is under minor construction but the staff did not let it deter their generosity. Seating for breakfast was a bit tight, but the food was great. I would stay again

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We continue to improve our hotel--we replaced guest room furniture this past January, and now we are improving our breakfast and lobby area with new tile, to start. We hope you will stay with us the next time you visit our area so that you may see our completed project, it will be beautiful. Kanta K.R. Kondur Owner/General Manager

The hotel is a smaller one, but the rooms were fairly large and in good shape, and everything was clean and looked relatively new. the bathroom was a little small, but the shower was very nice and overall would stay here again

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, and for your review. Our guest room furniture is new as of January, 2017, thanks for noticing. We hope to see you on your next visit to our area. Kanta K.R. Kondur Owner/General Manager

A Masters trip must. The whole staff worked together to make our stay enjoyable. The breakfast was well presented and enjoyable, served in a warm and friendly setting. The hotel is located conveniently to Augusta, Ft. Gordon, Augusta National and many restaurants. I have stayed at this hotel annually since it opened, and intend to stay there for years to come.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your kind words. We're glad you enjoyed your stay with us during Masters. It is always such an exciting time of year; we love Masters week and serving up our 'southern hospitality' for our guests! We appreciate your business, and we look forward to your visit in 2018. Kanta K.R. Kondur Owner/General Manager

We found the BW Augusta West to be very nice. The room was clean and the light control was better than most with only a small amount of light coming from the sides of the curtains/drapes. The breakfast was okay and check out was easy,

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your review. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

I loved it, customer service was great and I always like going to Best Western, they never come up short when treating like an special guest. Food was excellent and The ease of checking in was great too.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay with us and our southern hospitality. We hope to see you the next time your travels bring you to our area. Kanta K.R. Kondur Owner/General Manager

This location is not a bad location. The hotel is located just off the interstate for convenience. The rooms are updated. There is a microwave and refrigerator along with a medium sized flat screen TV. The rooms are good size with very high ceilings. Outside pool. The staff was pretty friendly during check-in. The parking lot is very small. No room for and vehicle larger than a car or pickup truck. Many restaurants in the area. Unfortunately most of the restaurants are fast food only. The beds are very comfortable. Breakfast was not the best. The eggs were overcooked and no meat.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thanks for staying with us and for your review. Our Best Western is located just off Interstate 20 at Exit #194, just minutes from Augusta and a wealth and variety of restaurants. Thanks for noticing our new guest room furniture. Yes, our parking lot accommodates both trucks and cars; larger vehicles can be parked in the lot next door, we own it, and it is used quite often. Sorry you were disappointed in our breakfast. We hope that when you next visit our area that you will give our hotel another try. Kanta K.R. Kondur Owner/General Manager

After the trip I signed up for the rewards program! When it's time to travel for the summer my family will try a Best Western at different location. We liked the vibrant design carpet I loved the showerhead and the most important thing, "The place was CLEAN"

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your comments; we're glad to learn you enjoyed your stay with us. We wish you great adventures during your summer travels, and we hope that when you visit our area in the future that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

The hotel is relatively new or renovated. Large, clean room, fridge, microwave and coffee maker included. Decent free WiFi, polite and helpful representatives. My only issue was that I did not get the lower rate I saw online, but that was my fault for not registering online. This is a good choice in hotels for the area, It's economical, relatively well located near restaurants and had ample free parking.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your comments, and for staying with us. We replaced guest room furniture in January, 2017, thanks for noticing. We feel ours is a good location, right near Interstate 20 and within walking distance to restaurants. We hope that when you next visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

We stopped over at Augusta on the way to Helen for a romantic getaway. Our stop in Augusta lead us to the Best Western. We loved the location and the hotel. Victoria was working when we arrived. She was very friendly and helped us get in the perfect room. The room was nice. The bed was great. We would definitely stay here again if we are in Augusta.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for staying with us, and for your comments. We're glad you enjoyed our southern hospitality. We hope that when you next visit the Augusta area, that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

Checked in at 11am. Went OUTSIDE and smoked a cigarette, went back into the room, used the restroom and left for work. Got a call at 12pm saying that I was being charged $250 for smoking in the room. Then I was charged 1 night and kicked out of the room! The manager (who is of Indian descent) was very rude and very nasty to me when I told her that i couldnt afford another room anywhere else tonight and that I'm 3 hours away from home. She basically told me I wasn't welcomed back at the hotel because of the damages to the room and she didn't care where I stayed tonight. This is a classic case of "Let me go check the Black Guy's room because I know he's up to no good." These people just basically robbed me of $310.00 because I smelled like a cigarette inside of their hotel room. Now I have to go pay for another room when I was charged for a night. I would NEVER stay here or at any other Best Western again and I HIGHLY recommend that you do the same.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
We're sorry that you feel the need to call us crooks. Ours is a non-smoking hotel and we are obligated to provide a non-smoking environment for our guests. To reiterate: You checked in around 11 AM as a CLC customer. Our property is a non-smoking hotel and you were advised of our smoking penalty upon check in and signed off that you understood our policy. A credit card is required to cover any damages per our policy. The Housekeeping Supervisor was checking clean/vacant rooms and was unaware that you had checked in. Upon entering your room, it was evident that you had smoked in the room. Upon processing your card, we were able to only receive $115.36 which did not cover the smoking penalty. The staff contacted you to inform you of the situation. You returned to the property around 12:45--handed a credit card to the front desk staff for the remaining penalty charge of $134.64 and informed the staff that you would be checking out. You have signed both credit card receipts acknowledging that you smoked in the room and did not dispute at all and chose to leave of your own accord. The Manager who is of Indian descent and the Housekeeping Supervisor who is black – walked up with you to your room. You volunteered to leave. Because Corporate Lodging did not approve your lodging at another facility, you wanted to come back. At that time Management decided not to allow you to return to the property so that we can provide our guests a smoke free hotel. We would love to have you back to experience our southern hospitality when you QUIT SMOKING in our rooms. Kanta K.R. Kondur Owner/General Manager

Clean, nice large rooms. Friendly service, nice fresh breakfast. Average room price, worth the price. Will be returning to the hotel. Next to Fort Gordon about 5-8 minutes away from the gate. Enjoy your stay!!!

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay with us. Yes, our hotel is three miles from Fort Gordon's Gate #1, a straight shot across Dyess Parkway, very easy drive. We hope to see you again. Kanta K.R. Kondur Owner/General Manager

The non-smoking policy is great but the smell still is in the building and rooms . Also cigarette burn holes in comforter on the beds. For the price they charge should be higher standards. Not a bad motel just needs total change in methods of business

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your input. Unfortunately even though we penalize guests for smoking in our non-smoking guest rooms, there is an occasional guest who smokes. We appreciate your comments, and we hope that you will give our hotel another try in the future. Kanta K.R. Kondur Owner/General Manager

Unfortunately this was a dismal stay. From the moment on the property till leaving. Unable to check in due to faulty card readers, changed rooms twice before being able to settle in due to hairs being found on the sheets. Unclean, Unsanitary, Fitness Center - one treadmill that was not safe, room was isolated and unsafe, I opted to just walk the property after twice slipping on the treadmill due to the worn tread. Room musty and extremely small. Breakfast horrible. Fruit rotten and bruised. Prepared by the same person seen dealing with the garbage bin outside. Kanta, General Manager, comped one night and apologized profusely, this was appreciated. Justin (checked me in never lost his composure in a very stressful situation) and Victoria(?) , checked me out and never once wavered in being kind, diligent and helpful as I was so irritated by check-out. They were very pro-active in customer service. Despite their attempts, the experience was Horrible. Upon check out Victoria gave both myself and husband fully stocked snack bags.

Best B, Director of Sales at BEST WESTERN Augusta West, responded to this review
We are sorry you experienced a less than satisfactory stay with us. We appreciate your comments and will address the issues mentioned. Thank you for your comments on our staff members, we strive to deliver superior customer service to our guests. We hope that when you next visit our area, that you will give our hotel another try. Kim Gibbons Director of Sales

We stayed 1 night. The night crew didn't greet us when we came in. I had reserved the room online, when I arrived I was never asked for id just my last name. No confirmation or anything. There was such a wonderful view of the roof right in front of our window. Don't expect to see anything if you get room 205. We always love the breakfast at best western! We were not disappointed this time either! Bruce, the gentleman that was running the show was amazing. He brought coffee around for those sitting ask if he could get us anything. He made waffles for other customers, Bruce had a wonderful attitude. The cleanliness of the room was a little disappointing since there was food on the floor that had been left from the last guests...

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for staying with us, and thank you for your comments about Bruce, we will share them with him. We're glad you enjoyed our breakfast, and we hope that when you next visit our area, that you will give our hotel another try. Kanta KR Kondur Owner/General Manager

Hotel was nice. Close to freeway but could not hear it at all. Staff was wonderful. Food was good. I have nothing bad to say about the whole place except the TV did not have a guide to the channels so finding something on TV after a long day was kind of frustrating.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your comments, we're glad you enjoyed your stay with us and our southern hospitality. We hope you will choose to stay with us the next time you visit the Augusta area. Kanta KR Kondur Owner/General Manager

Had to evacuate during Hurricane Matthew, the hotel welcomed our group in with open arms. Hotel is nice and clean, and staff did outstanding job of dealing with the multitude of folks that were staying there under stressful times. Thank you very much to everyone. Definitely a good and safe place to stay.

Best B, Owner at Best Western Augusta West, responded to this review
We're glad you enjoyed your stay with us and that we could help to make things a little easier for all of our guests during the stressful days of the hurricane. We hope that when you have an opportunity to visit our area in the future, that you will choose to stay with us. We appreciate your comments and will share them with our staff members. Kanta KR Kondur Owner/General Manager

The Best Western Augusta West is a very clean motel and a wonderful WIFI system. The service was excellent and the value for which I paid was fair. I will stay there again when I visit family living in this area of the country.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review. We appreciate your comments and we're glad to read you enjoyed your stay with us. We look forward to your next visit. Kanta KR Kondur Owner/General Manager

The Best Western Augusta West was not the best. First, the location was not easily found. The Front Desk Clerk count have been more appropriately dressed. She was very polite. Morning Clerk would have rather not been there. Lobby was nice, clean and attractive and accommodating. Breakfast was a little to be desired. Coffee was the worst. Fruit was old, and the danish were stale.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments. We're sorry you did not experience our usual southern hospitality during your stay with us.We hope that when you next visit our area that you will give our hotel another try. Kanta KR Kondur Owner/General Manager

I stay at this Best Western weekly and have always had the best experience, Teresa and Victoria always go out of their way to make my stay great.The owner makes sure that the hotel is well maintained and the rooms are always immaculate.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and your continuing patronage of our hotel. We look forward to your next visit. Kanta KR Kondur Owner/General Manager

The front desk attendant when I checked in had a nasty attitude, then the following morning our sleep was disturbed with the noise from renovations in the rooms surrounding us and across from us. Then when a complaint was made, there was nothing done to rectify the inconvenience.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your feedback; we're sorry to learn you were disappointed in your stay at our hotel. We hope when you next visit our area that you will give us another try. Kanta KR Kondur Owner/General Manager

The mattress was extremely comfortable, the room was clean and well decorated. The desk personnel was slow to come to the assist with the check-in. However, it was a good experience and I would recommend this hotel to my friends and family.

Best B, Owner at Best Western Augusta West, responded to this review
We're glad to read you enjoyed your stay with us. We appreciate your comments and we look forward to your return visit. Kanta KR Kondur Owner/General Manager

This was a pleasant hotel clean, friendly staff and great breakfast, We had a issue when we checked in the room smelled like cigarette smoke, staff immediately changed our room, the second room was very comfortable and the bed felt like a pillow top ! Nice for the price point.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay and our southern hospitality. We hope to see you again when your travels bring you to our area. Kanta KR Kondur Owner/General Manager

Well the hotel I had picked was full unless I wanted to wait till 8 pm in case the people were no shows. But the nice lady called ahead for me to the Best Western Evans Hotel. I was amazed. It was almost full too, but the checkin was extremely easy since the lady had called ahead with my info. Nice people, pretty room with the ac turned on and a huge soak tub with jets! Wow! I was a little worried when I saw all the nice young people who were playing basketball that nite (they won). Never heard a peep out of them and they were so so considerate. I ordered takeout and went to sleep early! Wow!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments. We're glad you enjoyed your stay at our hotel. We hope the next time you visit the area, you will choose to stay at our Best Western Augusta West. Kanta KR Kondur Owner/General Manager

I stayed in 6 hotels in 8 days. By far Best Western is the best quality for the price. Locations and Amenities offered were great. All offered a hot breakfast, one even had a personal Chef to cook waffles and your eggs to order. My stays at Best Western were very comfortable and soothing. My only two complaints were not quite enough lighting in the room for my taste and only one room had too much furniture to make it easy for 4 people to get around each other and access the refrigerator,

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments, sounds like you had quite the trip! We're glad you enjoyed your stays at the various Best Westerns, and we hope the next time you visit our area that you will stay with us again. Kanta KR Kondur Owner/General Manager

We love this hotel! We stay here every time we come to visit my wife's parents. The week of July 11th my father n law went to the hospital due to fluid in his legs and feet. My wife called this hotel and spoke with Justin to make last minute reservations with no questioned asked. Justin told my wife we know what type of room you and your husband stay in and no problem. Our arrival date was 7/15/2016, my sister n law needed a room and on the same day my wife called and Justin was busy checking in customers but called my wife back in 5 minutes to make a reservation for my sister n law with no problems. This is why we stay here everyone is so professional and CARES about their customers. Teresa is so sweet she always go out the way to make our stay so pleasant, she treats us like royalty!! The man that takes our bags to the car and works in the breakfast area is so nice and he always take time to say hello to us. The housekeeping staff is awesome and always take time to make sure you have everything you need. This is why we always stay here it is just like home.

Best B, Owner at Best Western Augusta West, responded to this review
We are so glad to read you enjoyed your stay and our 'southern hospitality.' We will share your comments with our staff members; we appreciate your enthusiastic review of our hotel and your stay. We look forward to your next visit to our area. Kanta KR Kondur Owner/General Manager

Well let me start with the many good of this hotel; I checked in at almost 1:30 am Wednesday. The front desk worker was very nice. I got room 212, medium size room,queen bed,microwave, mini fridge,coffee maker,and fully furnished , AC regulation and works well. Everything you will need to use it there. free breakfast.The entire hotel is extremely clean. you can find down to shower cap and the holy Bible there; which I appreciated. All of the staff were professional except this one on my last Friday night. At about 12:03 am I was awaken by that intoxicated man above me at 312. I waited then fall back to sleep once more ; No sooner awaken again by that person above me. I called the front desk and ask her to talk to him ;because I have a very early flight in the morning and he is disturbing my sleep.I went back to bed manage to fall asleep once again. At about 1:30 am awaken by this drunk man yet again. I got a phone call from front desk ,this time is 12:40 am ;she told me that she went and knock on his door and he did not answer her; and she heard no noise coming from him. My reply was but he is disturbing my sleep.I further stated to her next time I won't be call you I'll call the police.Her reply was ill tell them that I hear no noise there. My last words to her was I need my peace and quietness. That I'll say a prayer on his head;I'll put him in the hands of the Lord; then put down the phone. I did not go back to sleep for fear of over sleeping. Then checked out at about 4am. I could not believe that she handle my complaint in that manner . Making me look like I was wrong to ask her help in that matter. That leaves me to conclude she is not fit for that position. I will not return to this hotel ever again.I paid my money to have my peace and quietness and won't allow another to intrude on my rights.

This is or second visit to this property. The first time we were treated like family. Always addressing us with a smile and Hi (or Haaayyy). Returning, it was like we never left. I've been in other properties and it's like a business to them. Not here. You're family

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments. We're glad you enjoyed our southern hospitality. We hope you will come back and visit again, and 'stay with people who care.' Kanta KR Kondur Owner/General Manager

This is the second year in a row I've stayed at the Best Western Evans Hotel and everything has been just the way I like it. The rooms are clean and well kept, the breakfast area is well maintained with a wide selection of breakfast items, and the hotel staff has been very friendly and helpful. They also allowed me to keep my bicycle in the room which is very important to me.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thanks for staying with us again, we appreciate your business. We're glad you enjoyed your visit. We hope to see you again. Kanta KR Kondur Owner/General Manager Join us on Facebook: Best Western Augusta West

Check-in here was speedy. This hotel featured a very nice, warm pool out back. Very quite. Staff was very friendly and a very nice free breakfast was provided. Hallways, etc could use a bit of maintenance, but everything seemed pretty clean. We would stay again.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we're glad you enjoyed your stay, our pool and breakfast. We hope to see you when you next visit our area. Kanta KR Kondur Owner/General Manager

Best Western was clean, the staff was friendly. I have no complaints. I did ask for additional in room coffee for the 2nd and we didn't get it. I just got dressed and went downstairs and got coffee. I'm going to Dallas Tx the end of June and I'm going to stay in a BW down there. I like the hotel.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us. We hope when you return to our area that you will choose to stay with us. Kanta KR Kondur Owner/General Manager

This Hotel was clean, warm, and comfortable. The Hotel Front Desk Staff made our visit very pleasant and they were very helpful regarding information about the area. We found other Hotel employees also, to be kind, courteous, and helpful. Overall this was an excellent Hotel experience and we will highly recommend this Hotel to our friends and family.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you, we're glad you enjoyed your stay with us. We're happy that you enjoyed our 'southern hospitality' as well. We hope to see you when your travels bring you to the area in the future. Kanta KR Kondur Owner/General Manager

Price was right, breakfast was tasty and service was exceptionally good. Room and public areas were quite clean. Shower was great! My only quibble was the quality of the bed linens, especially the pillow cases. They had pilled and were rough to the touch.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate your review. We're glad to read you enjoyed your stay. We hope to see you on your return visit to Augusta. Kanta KR Kondur Owner/General Manager

Upon arrival, I felt like I had to apologize to the guy at the front desk for interrupting his smart phone session. He just barely greeted me, then spent several minutes looking up my reservation, without saying a word. Finally he gave me a key and pointed me towards my room. It was a very noisy night, as the room was across from the laundry and next to one of the exits. Since I stayed here, I made several more over-night trips to Augusta, but avoided this hotel.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are sorry to learn we did not meet, nor did we exceed, your expectations during your visit. We have reviewed our policies and discussed them with our staff. We hope that you will give our hotel another try the next time you visit the Augusta area. Kanta KR Kondur Owner/General Manager

We have stayed at this property twice over the past few months while attending appointments at the dental college. It is a straight shot & only 10 min. drive to the school. Justin, (although a Saints fan) & the rest of the staff have been very nice and helpful. However, the most important thing is that it is clean! I look at edges and corners of windowsills, carpets & tile flooring as to the level of cleaning. The room, bathroom, even the staircase and hallway edges are clean. They do need to clean the outside windows. Will definitely be back.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your observations and your comments. Yes, Justin is a Saints fan, don't think we can convince him otherwise. We're glad you stayed with us and we hope you will visit in the future. Thanks again for your comments. Kanta KR Kondur Owner/General Manager

We really enjoyed our 5-night stay at this Best Western when we were in town visiting family. The room was large and the beds firm (just the way I like them) and comfy. Good location near I-20, but we could not hear traffic noise from inside at all. Nice hot breakfast, always eggs, pancakes,and either sausage or chipped beef gravy over biscuits. Really pleasant staff. Did not use the small but clean-looking pool, although we saw some people in it. Very convenient to Fort Gordan, so hotel is frequented by military. Can't say much for their on-again, off-again WI-FI but there was always the convenient computer in the lounge area to use. Could use a fitness room in the hotel, however. Cracker Barrel is nearby and other eateries are not far away. We'll stay here again, I'm sure. Thank you for a nice stay.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate it. We're glad to read you enjoyed your stay with us. We hope that the next time you visit your family in the area that you will choose to stay with us, we know you have choices. Kanta KR Kondur Owner/General Manager

This hotel is very friendly and has awesome customer service. Easily located from the interstate. Very clean. Located close to showing area and grocery stores. Staff is very efficient and helpful. Great place to get a good night sleep.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us. We're glad to learn you enjoyed our southern hospitality and our hotel. We hope that you will choose to stay with us the next time you visit our area. Kanta KR Kondur Owner/General Manager

I was pleased with the cleanliness of the rooms. The staff were very helpful and friendly. I will definitely use this hotel again. None of my friends complained about their stay. I will recommend this hotel in the future.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you, we're glad to read you enjoyed your stay and your accommodations. We look forward to your return visit. Kanta KR Kondur Owner/General Manager

While staying the week at this hotel the very fist day I return to the room to find that someone has entered my room even with the "Do Not Disturb" tag on the door. I proceed to the front desk and Inform the General Manager/Owner of the hotel that some has entered my room and went through my bags while I was out for the day. She goes into a dissertation on how all of her staff have been with her fr years and sh trusts everyone one of them. She states she will pull the door access log and get back to me the following day and tell me who had entered and why. I wait all day long and no call. I get back to the hotel a little after 5:00PM and go to the front desk and ask for the General Manager. I hear her speaking in the back room. She was too busy to come out and speak t me and the gentlemen at the front desk informs me she will call me later. I tell the front desk staff I have been waiting all day to hear what was going on and was very anxious to know what happened. I leave and go to dinner and I get my call from the General Manager/Owner stating that a Housekeeper used an access key to enter my room for some unknown reason. She stated that she did not address why the Housekeeper entered my room and went through my baggage. So I am still not satisfied my room room and personal belongings were violated. The casual way that this serious offense is being address is totally unacceptable.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I apologize that I did not exceed your expectations regarding communicating with you about the housekeeping situation. The reason you were not called in the morning the following day - my apologies for that. I was waiting for you to return to the hotel that night. Yes I was in the back and I did ask the staff that I would call you - the reason for this was that the safe was opened and I was in the middle of making a bank deposit. The Key Logger was read and the housekeeper in question was not in that day. I did confirm with you that someone entered your room and no further communication was provided to you as this is now a personnel matter and Labor Laws have to be complied with. None the less I will emphasize again that I do have staff that I trust and things happen - they are investigated and handled. Once again, thank you for bringing the matter to my attention. If there is any further clarification you need, please do not hesitate to contact me directly at 706-799-7773. Once again, I apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kanta KR Kondur Owner/General Manager

So I put some money on my pillow as a tip for room service, they came in, took the money and didn't do anything for the room. Didn't replace towels, make the bed, or even vacuum. Don't stay there!! The breakfast is okay but very very limited, and the room did not have a clean smell.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments. Unfortunately this was a mistake on our part--a lack of communication between staff members which resulted in your room not being serviced. This is not the norm for our housekeeping staff who strive for perfection on a daily basis. We offer a complimentary full hot breakfast for our guests; additional restaurants are within walking distance. We hope you will give our hotel another try when you next visit the area. Kanta KR Kondur Owner/General Manager

I have stayed here before and usually get a good price on one of the online bidding.booking sites. Rooms are clean and spacious and staff is friendly. There is good and well lit parking. Good restaurants are nearby and location is good for West Augusta and Fort Gordon.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate it. We hope that when your travels bring you back to our area, that you will choose to stay with us once again.

I've stayed at this location for a few years when visiting my home town in SC. It's one of the better options in the area. Have never had any problems. It's clean, convenient to I-20 and reasonably priced.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us. We appreciate your comments and we hope you will choose to stay with us in the future. Kanta KR Kondur Owner/General Manager

This is very clean hotel. It is convenient to FT Gordon and I-20. There is only one treadmill and one bench in the exercise room. The hotel is within walking distance from three restaurants. The morning breakfast is pretty good and has both cold and hot items. The hotel does not provide complimentary newspapers.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We thank you for staying with us, and thanks for your comments. We're glad you found our location convenient to Fort Gordon, our hotel is just three miles from Gate #1. We do provide the Augusta Chronicle on a daily basis for our guests and those newspapers that are not picked up by guests are recycled. We hope you will stay with us the next time you visit our area. Kanta KR Kondur Owner/General Manager

Having pre-booked the hotel we were not sure what to expect. We were pleased with most everything. The staff was friendly and helpful. They recommended a very good restaurant for us. The hotel was clean, priced fairly and compfortable. The one negative (based only on this stay and this room) was that the "Hi-speed Internet" was hardly high speed and was barely usable. I know it could have been the room location so I wouldn't use that as a reason not to stay there.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate your feedback. We're glad to read that you enjoyed your stay with us. We are working on our internet issues and we appreciate your input. We hope that next time you visit our area that you will choose our hotel. Kanta KR Kondur Owner/General Manager

Clean, friendly staff and very nice for the rate charged! I would definitely stay here again. Very good hotel for the price paid. The main thing was it was clean and spacious. Very adequate for type of hotel.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are so happy to learn that you enjoyed your stay with us, thank you. We look forward to your return visit. Kanta KR Kondur Owner/General Manager

We enjoyed our stay at this motel. We only wish they offered a pet friendly option, Our cat spent the night in the car. The motel is a bit off the beaten track and without a GPS Tom Tom might be hard to locate...It is a well kept property with a very nice staff. Average BW breakfast

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments. We're sorry to read about your cat's accommodations; we do accept service animals. We appreciate your business and we hope to be of service to you in the future. Kanta KR Kondur Owner/General Manager

We have stayed here now for our annual Christmas visit for the past 5 years. The staff is always very helpful with making sure we get the types of rooms that fit our families' needs. The rooms are spacious and comfortable. Breakfast is good with a nice variety. You get a great value for your money.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are so glad you continue to visit our hotel--we appreciate your patronage. We're happy to learn that you enjoyed your stay with us once again. We appreciate your comments and will share them with our staff. Thank you again! Kanta KR Kondur Owner/General Manager

Justin, Teresa, and the night lady (Don't remember her name) were all great. They ensured we had rooms close together, and noted that we would have a late check in. Always greeted us with a smile, and ensured that or stay was stellar. Breakfast was very nice. Had scrambled eggs, and other breakfast goodies. They also had a break from the other hotels with a pancake making machine instead of the waffle machine. Check in and out was quick and the entire staff made you feel welcome. Great job, everyone. Close to the freeway, but very quiet.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we will share them with our staff. We're glad you enjoyed your stay with us and our southern hospitality (and our pancake machine, too). We hope the next time you visit our area that you will stay with us. Kanta KR Kondur Owner/General Manager

We were welcomed with a smile. Helped with WiFi. At check out our final bill was correct. I think a night light would be good in the bathroom. The exhaust fan is too loud If items i.e. coffee and tea are used they should be replaced and coffee pot cleaned.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments. We appreciate the feedback and will share your comments with our staff. If you visit the area again, we hope you will elect to stay with us. Kanta KR Kondur Owner/General Manager

This hotel is clean, nice, and has friendly employees who are helpful It was a pleasure saying here and I highly recommend it. There are plenty of restaurants in the vicinity, too. A little privacy can be had by sitting out back of this facility--a little place away fro the hustle-bussle of a busy town.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us, and thank you for your comments. Yes, we have a number of restaurants near the hotel, some of which are within walking distance. We're glad to read you enjoyed our patio area, it is quite peaceful. We hope that when you next visit our area that you will choose to stay with us. Kanta KR Kondur Owner/General Manager

This was our first visit to the Grovetown, Georgia Best Western. And it will not be our last. We called ahead and spoke with Christi at the front desk. We explained the type of room we wanted and our expected arrival. On arrival, Christi wanted to be sure we got exactly what we wanted and were happy with her selection. She was great! In the morning, Bruce, the dining area attendant was friendly and attentive and wanted to be sure we enjoyed our breakfast. At check out, Justin quickly reviewed our stay and check to be sure our BW awards account was credited. Justin asked us to come back the next time we were in the area. -- A great hotel and terrific staff! Thanks for making our brief stay so enjoyable.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are so glad to read that you enjoyed your stay at our hotel. Thank you for your kind comments; we will share them with our staff members. We look forward to your return visit! Kanta KR Kondur Owner/General Manager Join us on Facebook: Best Western Evans Hotel

The facility was clean, comfortable and an overall good value. The wifi was very slow and sometimes did not work. Breakfast was decent for being included in the cost of the room. In-room amenities were good - fridge, microwave, big screen TV, wifi (when it worked), coffee maker. Good value and overall good experience at this price point.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We appreciate your comments and we thank you for staying with us. We hope you will choose us again when you next visit our area. Kanta KR Kondur Owner/General Manager

We stayed at this Best Western Tues, 10/13 for one night. It was a stopover on our trip South. We were very impressed and will definitely stay there again! We found a very friendly staff, free wifi, clean (very clean!) room and a comfortable bed to sleep in. The property was well kept and the elevators which perfectly. This hotel has easy access on and off I-20 and just a few miles away from the I-520 loop (which we needed to use). There was a very nice continental breakfast in the lobby. I envisioned this to be a noisy location due to the highway but, it was stone quiet. Kudos to the management on such a nice property!

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for choosing our Best Western Evans hotel, we appreciate your comments and look forward to your future stay with us. Kanta KK Kondur Owner/General Manager

The hotel is in a good location -- close to the interstate and also to local restaurants; it is not fancy but the room was comfortable and clean. We experienced a minor problem with the plumbing and it was handled quickly and satisfactorily. The complimentary breakfast was good. The staff was amazing!

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments! We're glad to learn that you enjoyed your stay and we hope that you will stay with us when you next visit our area. Kanta KR Kondur Owner/General Manager

We came in late without a reservation. The young lady at the desk was very nice! Got us a room and got us all checked in very quickly! Our room was very nice, large and clean! All updated! Internet was slow. Breakfast was average.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate it. We hope that you will stay with us the next time your visit our area. Kanta KR Kondur Owner/General Manager

This Hotel is located right off HWY 20 at exit 94. Easy access to the highway and far enough away from the craziness that happens on Washington Rd. The staff at this location are part of it's most redeeming qualities.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you, we're glad you enjoyed your stay. We agree, we have a great location at Exit #194 off Interstate 20. Our hotel is within walking distance or a short driving distance to restaurants, and we're also convenient to Augusta. Please stay with us the next time you visit our area. Kanta KR Kondur Owner/General Manager Join us on Facebook: Best Western Evans Hotel

The service at this Best Western made our stay here memorable due to the fact that Victoria at the front desk worked so hard to make things exactly right for each guest. She wanted everyone to have the best stay possible. She gave old-fashioned customer service that you don't see much any more. The rooms were comfortable, and we enjoyed our stay.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we will share them with Victoria. We're glad you enjoyed our 'southern hospitality' and your stay with us. We hope that you will stay with us the next time you visit the Augusta area. Kanta KR Kondur Owner/General Manager

Nice location, easy in/off, gas & food within couple blocks. Room clean & quiet. Pool was great. Staff hardly spoke. Only complaint was breakfast, eggs & gravy not great, no meat, cold biscuits. Coffee, fruit & yogurt were best food & that's good enough for some ...

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thanks for your comments and thanks for staying with us. We hope the next time you visit our area that you will give our hotel another try. Kanta KR Kondur Owner/General Manager