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Vorteilscode

Best Western Hotel Augusta West, Grovetown

4.0/5  - basé sur 232 notations.
452 Park West Drive, 30813-3216, Grovetown, United States - Karte ansehen

Erleben Sie grüne Golfplätze, zahlreiche Unternehmen in der Nähe sowie interessante lokale Veranstaltungen im Gebiet von Augusta, Evans und Grovetown. Für Geschäftsreisende liegen Unternehmen wie John Deere & Company, GIW® Industries und Club Car® nur eine kurze Autofahrt vom Hotel entfernt. Das Hotel ist nur 5 km entfernt vom Tor 1 von Fort Gordon, einem Stützpunkt der US-Armee. Hier sind Behörden wie das U. S. Cyber Command, die National Security Agency und das Eisenhower Army Medical Center stationiert. Bis zum Augusta National Golf Club, Austragungsort des Masters®-Turniers, sind es nur elf Kilometer. Andere Driving Ranges und Golfplätze der Region liegen ebenfalls in der Nähe, sodass Sie nicht weit reisen müssen, um den Golfschläger zu schwingen. Teilnehmer und Zuschauer des landesweit renommierten Augusta Ironman Triathlon wird es freuen, dass die Veranstaltung nur wenige Minuten vom Best Western® Augusta West entfernt liegt. Fühlen Sie sich wie zu Hause in den gemütlichen, sauberen Zimmer dieses Hotels in West Augusta. Die Zimmer sind ausgestattet mit Kabelfernsehen mit HBO®, High-Speed-Internetzugang, Mikrowelle, Kühlschrank, Schreibtisch und mehr. Das kostenlose komplette warme Frühstück sorgt jeden Morgen für den perfekten Start in den Tag. Nutzen Sie während Ihres Aufenthalts die zahlreichen Freizeitangebote, und besuchen Sie die nahe gelegenen regionalen Sehenswürdigkeiten. Im Lady Antebellum Amphitheatre, Augusta Civic Center und Bell Auditorium finden Musik- und Theaterveranstaltungen sowie besondere Veranstaltungen statt. Sie möchten Barsche angeln, Wasserski fahren oder Discgolf spielen? Clarks Hill Lake und Wildwood Park sind nur wenige Minuten entfernt. Dank 11 Restaurants im Umkreis von elf Kilometern oder weniger müssen Siekeine weiten Wege zurücklegen, wenn Sie gut essen möchten. Zurück im Hotel, können Sie sich im glitzernden Swimmingpool im Freien entspannen. Nutzen Sie auch unser 24-Stunden-Fitnessstudio, den Wäschereiservice für Gäste, das Business Center, den kostenlosen Parkplatz und mehr. Großartiger Service und eine unschlagbare Lage sind nur einen kurzen Mausklick oder Anruf entfernt.

Best Western

Hotel Augusta West

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Gebildet aus de 232 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
121
Sehr gut
66
Befriedigend
26
Mangelhaft
7
Ungenügend
12
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
11
Alleinreisende Alleinreisende
26
Familie Familie
65
Geschäftlich Geschäftlich
33
Geschäfts-<br>reisende Geschäfts-
reisende
58
Geschäftsleute Geschäftsleute
35
Geschäftsreisende Geschäftsreisende
40
Paare Paare
52
Reisen mit Freunden Reisen mit Freunden
19
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Clean and quiet"

5
11/09/2018

We enjoyed our stay here, rooms was clean and the bed was very comfortable. Employees was very helpful and they assist with all our needs. Quick check out and fast. Close to a lot of places to eat and the Mall is only minutes away.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us and thank you for your feedback, we appreciate it. We hope you will keep our hotel in mind the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"Beautiful place to stay."

5
03/08/2018

Great place to rest. Very clean lobby and entrance way. Great parking. Very clean rooms. Very friendly staff. Close access to highway. Many restaurants in the area that's very close to hotel. Very clean pool and its quiet.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay. We appreciate your comments about our hotel and we hope you will keep our hotel in mind the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"will stay here whenever in Augusta"

5
23/06/2018

We stayed here years ago and it is still as friendly, clean and welcoming as it was then. We were in town for a family reunion, and stayed because of our past experience and will if we go again. There rooms are very good sized and so clean. We love this hotel pretty good price too!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for the review, and thank you for staying with us. We're glad to learn you enjoyed your stay--we hope to see you the next time your travels bring you to our area. Kanta K.R. Kondur Owner/General Manager

"Good value"

4
11/06/2018

We stay here every time we come to Augusta to see our kids and grandkids. Overall it is a good value for the money. The front desk attendant, Theresa, was AWESOME!! She was so helpful and nice. On the negative side, the air conditioner in our room appeared to have 2 choices.......either freezing or hot. We choice freezing since it is June in Georgia. Our room had a faint cigarette smell which is always unpleasant. One day our room was not cleaned and NO the do not disturb sign was not on the pdoor. This is not a big deal except that's one of the benefits of staying in a hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your feedback. We appreciate your comments about Teresa and we will share them with her. We apologize for not cleaning your guest room and we will make sure to check the a/c unit, thanks for reporting it. We hope next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Good stay, dirty carpets"

3
29/05/2018

Good but not the best. Dirty carpets.The carpets were dirty and should be cleaned. The beds were nice. The referigerator was good. The television had limited channels and could be improved. The front desk staff was very helpful!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your feedback; we're glad you enjoyed your visit with us. We will address the carpet issue with our maintenance staff, thanks for letting us know. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Great service."

5
23/05/2018

Breakfast is included but not til 6 which is when our group has to be at work. Larry went above and beyond. Larry did a fantastic job for our group, having everything ready in time for 20+ people to eat before leaving even though that meant starting about an hour earlier than normal. Great computer in lobby to use. Pool area and everything else were kept super clean. Workout room not the best but everything else is awesome.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we will share them with Larry. We're happy that you enjoyed your visit with us and we hope to see you during your next visit to our area. Kanta K.R. Kondur Owner/General Manager

"Fantastic Service"

5
17/05/2018

Just came home from Best Western in Grovetown--Augusta Georgia West. The hotel is spotless and we needed and received a walk in shower handicapped room. My husband stayed here mostly while I was having a total knee replacement at nearby Doctors Hospital. The staff is wonderful at Best Western, They would be happy to do anything for you to make this kind of a trip more pleasant. BReakfast was delicious and those that didn't give this Hotel a *****, well don't know what they could have been looking for. The handicapped bathroom was wonderful with a walk in-roll in huge shower. Grab bars are just everywhere for your safety. The young lady that keeps your room fresh did a fantastic job and all of the staff were so appreciated. When we come back to Augusta WE WILL be staying at Best Western. You can not beat this hotel. THANK YOU!!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you! We appreciate your comments and we will share them with our staff members. We're glad you enjoyed your visit with us and we wish you well with your recovery. We look forward to your return visit. Again, best wishes for a speedy recovery. Kanta K.R. Kondur Owner/General Manager

"Quiet spot close to a lot."

5
23/04/2018

Hotel is in a great location close to everything necessary but also tucked very neatly into a quiet corner. The pool looked nice although I never got a chance to go swimming. You can tell the hotel was recently renovated- it looks very new and modern.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. Yes, our hotel was recently upgraded--thanks for noticing. We hope that the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Average facility - below average service on this date."

3
23/04/2018

But anyone can have an off day. The guests next door certainly did. Guests next door had a major fight between 4 and 5 a.m. Office staff was called but according to morning staff, no action was taken. Room was not taken care of (empty toilet tissue roll - blankets dropped in corner) between first and second night. Maybe staff was having an off day too. This won't be our first choice next time we are in Augusta (several trips per year).

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us and thank you for your feedback. Yes, we would agree, we did have an off day in our housekeeping department and an off night at our front desk, we apologize. Your phone call regarding the early morning argument next door was not noted because you then called our front desk again to state that the noisy guests had left--you heard their door close--so we did not record it in our logbook. We are sorry that we did not meet your expectations and that you were unhappy with your stay at our hotel. We hope that you will give us another try in the future so that we may demonstrate our ‘southern hospitality.' Kanta K.R. Kondur Owner/General Manager

"Much nicer than expected! "

5
11/04/2018

More like a BW Plus to us. Maybe it's the effect of The Masters. Teresa at the desk was efficient and welcoming, treating all guests as special arrivals. The room was plush and comfortable. Everything was clean and top quality. And it came at the usual reasonable BW price.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you! We appreciate your feedback and we're glad you enjoyed your visit and our hotel. We will share your comments with Teresa. We hope you enjoyed your visit to the Masters Tournament; if you have the opportunity to attend next year, we'd love to have you back for another visit. Kanta K.R. Kondur Owner/General Manager

"Simple yet Perfect"

5
02/04/2018

Nothing over the top, but exactly what a room needs to be. Clean and efficient but what gives it 5 stars was the accommodating and friendly staff that made us feel welcome and went out of their way to do so

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and will share them with our staff. Thanks for staying with us; we hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"Nice place for the price"

4
20/03/2018

I stayed at this hotel passing through on business. I've stayed here in the past and continue to stay here anytime I'm in the Augusta area. Hotel is modern and clean. Staff is friendly and knowledgeable. The rooms are large and updated. WiFi works well. There are many restaurants in the area. Breakfast was good and plentiful. The parking situation is a bit tight with a large vehicle, but not bad. I would definitely recommend this hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your feedback and we appreciate your continued business. Thanks for noticing our upgrades. We hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"Very nice hotel, modern"

4
05/02/2018

The hotel is beautifully decorated with lots of modern finishing both in the lobby and in the room. The rooms are very large, and the beds are super comfortable. Breakfast selection is huge & includes hot items such as eggs, bacon, sausage, and waffles as well as cottage cheese and yogurt with ALL kinds of toppings. No problems at all getting a late checkout. Only downside was that we were on the top floor, but there were kids running up and down the hall making noise until late at night. But would definitely stay again!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your noticing our recent upgrades; we're glad you enjoyed your visit with us. We appreciate your comments on our breakfast, too. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Okay"

4
23/01/2018

The hotel is older but it's clean and have no complaints about the room except that the bathroom could definitely use more toiletries. My only serious complaint is that housekeeping knocks on your door at 9:30 am every morning so if you enjoy your sleep definitely stay somewhere else. I've stayed at many hotels around the country and never been woken up this early

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, and thanks for your review. We will address the early morning housekeeping knock with our housekeeping staff; we're sorry you were awakened. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"BEST SLEEP EVER"

5
27/12/2017

The beds in this hotel were absolutely wonderful. They were the best and most comfortable beds I have had the pleasure of sleeping on. The upgrade in the bedding really payed off. The breakfast was good both days. Plenty to choose from, and the quality was great. Fast and easy. Best Western is my favorite place to stay.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we're pleased you enjoyed your sleep and your visit with us. We hope you will choose our hotel the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"Erin"

5
21/12/2017

Erin was diligent in accommodating me every need. She was joyful at the late hour of my check in and i needed her great energy after such a long drive. The maintenance staff had gone for the day and I sleep with background sound, However the tv was not working. Erin did her very best in finding a resolve. thank you

Best B, Owner at Best Western Augusta West, responded to this review
We're glad Erin was able to assist with the TV issue. We appreciate your comments and we will share them with Erin. Thanks for staying with us--we hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Clean, close and good staff"

5
08/12/2017

The hotel was accommodating when our plans changed and were exceptional in service. The room was clean, neat and large. We felt very comfortable there and enjoyed our short stay. We stayed only one night but felt that if our plans had not changed we would have enjoyed our stay longer. We originally booked for 3 nights but things changed and we returned home earlier than planned. The room was neat and clean, well appointed and the HVAC worked extremely well.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we are glad to learn you enjoyed your visit with us. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Extended 3 Mo. Stay Made Enjoyable"

5
20/11/2017

I have been stationed here while training on Ft Gordon and so I have had the opportunity to get to know most of the staff and see the hotel's inner workings. The staff is extremely friendly and has handled everything we've thrown at them. Breakfast is always hot and ready at the designated times. Rooms are cleaned daily. The hotel has updated their rooms at a great rate and new bedding/sheets show a refreshed appearance. The rooms are very open and I enjoy the layout. There is a large amount of sink counter space in the bathroom (my roommate and I haven't run out of space yet). They have offered to print documents needed from the front desk for us and often make cookies when we are expected to return from training for grabs at the front desk. Hot water for tea or hot chocolate is always available along with coffee. Very thoughtful crew and definitely made this Northern guy feel some Southern Comfort. There are plenty of places to eat within a short drive (McDonald's, Steak 'n Shake, Taco Bell, Burger King, Popeye's, Dairy Queen, ect. and some great local spots. Walmart and shopping plazas are less than 10 minutes away which has made it easy to shop, stock the mini fridge or grab additional comfort items. I haven't had an issue ordering take out or even purchasing items online. Overall, it's been a great experience and am very pleased with my stay.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your review and your kind comments. We're glad to learn you enjoyed your stay with us and our 'southern hospitality.' Our staff members work very hard to deliver superior customer care to each and every guest and to make their stay an 'experience' at our hotel. We're glad you enjoyed yours. We hope that you will stay with us the next time you are scheduled for training at Fort Gordon--we look forward to your return. Kanta K.R. Kondur Owner/General Manager

"Average older hotel, but friendly service"

3
10/11/2017

Obviously an older hotel with a very inconvenient elevator location. The room was average as far as décor and bedding. Bathroom was fine, just fewer toiletries than in most "highway" hotels. I was greeted very warmly by the front desk personnel, who were very good about giving me snacks as a Rewards member. My biggest beef was the front doors. They had handles to pull the doors open, rather than the automatic sliding doors used almost everywhere else. As I said - older hotel. This was a real pain three times during my stay, when using a luggage rack or loaded down with bags. Fortunately, there happened to be people around each time to hold the door open, but it shouldn't be necessary any more. This hotel was located at the end of a road with about 4 other hotels on it. The front of the building was easy to miss. My nav system had me turning into the hotel just before this one.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us. Thank you for being a Best Western Rewards member, we appreciate your business. Yes, ours is an older hotel with manual entry doors, and given an opportunity to display a little courtesy, our guests and our staff members will assist and hold open the doors for those who need assistance. We have upgraded and updated our hotel, most recently the lobby/breakfast area this past summer. We hope when you have the opportunity to return to our area that you will give our hotel another try. We would be happy to arrange for baggage assistance during your next visit. Again, thanks for staying with us. Kanta K.R. Kondur Owner/General Manager

"I'll Stay Again"

5
23/10/2017

The staff, the breakfast, and the room were all great. These folks take pride in this facility, and they are very hospitable. They greeted us by name, since we made reservations the day before, I suggest becoming a rewards member. It was one of the better breakfasts that we experienced on a 2000 mile motorcycle trip. The bed was one of the most comfortable, in fact the most comfortable up to that point of the trip. If you are in the area, its a good deal.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and thanks for staying with us. We're pleased you enjoyed your visit and we wish you safe travels on your trip. Kanta K.R. Kondur Owner/General Manager

"Great stay "

5
23/10/2017

This hotel is a wonderful place to stay there rooms are clean and nice the service here was top notch, The help and service I got from Victoria at the front desk and Patricia, in food service, was fantastic, I will becoming back in the future,

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review, and thanks for staying with us. We're glad to learn you enjoyed your visit with us and our southern hospitality. We look forward to your return visit. Kanta K.R. Kondur Owner/General Manager

"Frequent Hotel Stay"

4
22/10/2017

This is a hotel that I had not been to in about a year so it was certainly a pleasant surprise to see the recent remodeling of the lobby and of course the rooms . They are doing a good job at keeping up with the times and technology .I was informed that there are more remodeling to come especially in the bathroom so that makes me happy. Overall I can say my stay was enjoyable.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us once again and for noticing our upgrades. We are pleased with the lobby area and the guest room upgrades, too. And yes, we still have more projects to complete. We hope to see you on your next visit to the Augusta area. Kanta K.R. Kondur Owner/General Manager

"Changes, not in a good way."

2
20/10/2017

We have stayed here several times over the past few years. They always tried to make our stay perfect especially when they had plumbing issues. Something has changed , not for the better. The desk clerk was very uncooperative & had a snippy attitude. Had the manager call me a couple of days later about the price. Her message was a bit snippy also. Time to find a new property.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. To clarify, nothing has changed, it's same ownership and management as when you stayed with us in 2016. You booked directly by telephone with the hotel on 10/10/17 and when the rate quoted was not satisfactory to you, we then adjusted it. Had you seen a more palatable rate online, you probably would have booked it online. We tried to communicate with you by phone but unfortunately you did not return the call to discuss your dissatisfaction. We are sorry you feel our responses were 'snippy' as we try to deliver superior customer services on a daily basis to all of our guests. Again, thank you for staying with us. Kanta K.R. Kondur Owner/General Manager

"Excellent staff"

5
16/10/2017

Sometimes issues will crop up on a trip. Excellence comes to the surface in how the issue is resolved. I interacted with five staff and all of them were great in helping us by answering our questions, providing directions and resolving our issues.. asking questions

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments. We're glad you enjoyed your visit with us and our southern hospitality. We hope you will choose our hotel the next time you visit the Augusta area. Kanta K.R. Kondur Owner/General Manager

"Quality hotel"

5
15/10/2017

Very nice quality hotel closely located to a variety of restaurants (Cracker Barrels, Emilio Mexican Restaurant, Tokyo Hibachi Express, etc...) within walking distance.. Room is clean, quiet, and bed is very comfortable. Breakfast is basic but sufficient. Hotel staffs are helpful.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thanks for your review. We're glad you were comfortable during your stay and we hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Split emotion "

3
13/10/2017

Love the people at the front desk. But the rooms are very damp. Switched rooms and had the same problem Hotel is renovated nicely, beds comfortable. But can't figure out why it's so damp to the point that it smells.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your feedback. We will look into the dampness. Thanks for noticing our hotel upgrades, we appreciate it. Kanta K.R. Kondur Owner/General Manager

"Business"

5
10/10/2017

Olivia, Francis,Larry, Teresa were funomanal. They have great customer service and they make you feel like your at home. I will definitely refer this place to anyone. Francis has the best welcoming personality.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you! We appreciate your kind comments and we will share them with our staff members. We're glad you felt comfortable during your stay with us, and we hope to see you in the future. Kanta K.R. Kondur Owner/General Manager

"Clean and Comfortable"

4
09/10/2017

Nice nondescript hotel in a typical off-the-interstate hotel conglomeration. Located at the end of the hotels in a relatively quiet area. Fairly easy to get in and out of. Only one Mexican restaurant within walking distance. Staff was excellent. Room very clean and comfortable. I know this is a little nick-picky, but one reason did not get excellent, had to go up a floor to get ice. This is a common complaint of mine. Don't understand why they can't have a machine on each floor. You know - for their guests. They had the space. I do recommend this hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your very thorough review. We are pleased that you found your accommodations comfortable, and our staff excellent. We hope you will choose to stay with us the next time you visit the Augusta area. Kanta K.R. Kondur Owner/General Manager

"Nice, comfortable birthday getaway"

5
02/10/2017

Went for a night for a birthday getaway had no problems the staff as a whole was very helpful... It was clean and I saw no bugs............ I had an easy time with checkout and the hotel is located next to places to eat as well as stores.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review, and thank you for staying with us. And of course, happy birthday! We're glad you enjoyed your visit with us, and we hope to see you again soon. Kanta K.R. Kondur Owner/General Manager

"Better accommodations that you would expect"

5
01/10/2017

The owner and staff are amazing and were very helpful in addressing questions and modifying reservations. The interior and rooms are all updated and new. Access from the main highway is a breeze. The best value for the money. I will definitely stay there again.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and for noticing our upgrades to guest rooms and public space. We're glad you enjoyed your visit and we hope to see you again soon. Kanta K.R. Kondur Owner/General Manager

"Excellent Customer Service / In Room Jacuzzi"

5
30/09/2017

Great experience, Larry was very professional and went out of his way to make sure I was satisfied. In room jacuzzi was the cherry on the cake. Rooms were very clean. Safe area and the remodeling of the hotel made me feel like I was at an expensive hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review, we're glad you enjoyed your stay with us and our hospitality. Thanks for noticing all of our recent upgrades! We hope you will stay with us during your next visit to our area. Kanta K.R. Kondur Owner/General Manager

"Service on steroids"

5
23/09/2017

We were among the evacuees from Hurricane Irma who took refuge in Augusta. The Best Western staff that we encountered were friendly, helpful, and did all they could to welcome the large influx of guests. But on two occasions we witnessed service that went far beyond expectations, both by the same employee, Bruce. Bruce ran the breakfast area and, as expected, kept it well stocked and clean. One morning at breakfast we struck up a conversation with another guest, an elderly (83 year old) woman from Augusta who had a tree fall on her house making it uninhabitable (yes, Hurricane Irma visited Augusta too!). She was alone, her husband having died a year earlier, and she recently had a stroke. As we talked, we noticed that Bruce would fix her coffee and bring her breakfast items, cutting her waffle for her since she seemed to be struggling with the use of one hand. It was obvious that he was helping her because he saw a need and wanted to help. His kindness to this lady was exemplary, and he should be commended for demonstrating the very best service that a Best Western employee can provide for a guest. The second experience was our own. On the day we checked out, we said our goodbyes and left the breakfast room to pick up a luggage cart. We found only one which was outside and soaking wet; the other one that we had seen was in use. We figured that we would have to make multiple trips to bring our luggage downstairs from the 3rd floor. However, as we were waiting for the elevator to take our second load downstairs, Bruce got off the elevator with the dry luggage cart. When the other guest finished using it, Bruce brought it to us to make sure that we could get all our belongings down to the car safely and conveniently. We appreciate his efforts to make our checkout experience easy. Yes, we'll be back.

Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you for staying with us, and for taking the time to review our hotel and staff. We very much appreciate your kind comments about Bruce, and we will share your comments with him. Bruce demonstrated superior customer care and delivered the best of 'southern hospitality,' and he shows this caring attitude to all of our guests. We thank you for recognizing him in your review. We hope you returned home to a minimum of disruptions, and literally, to a house in order. We hope when you return to Augusta during more pleasant circumstances, that you will stay with us once again. Kim Gibons Director of Sales

"Nice Motel, easy to reach"

5
20/09/2017

Stayed there one night on my trip to the east coast. Nice and very friendly staff, clean rooms and quiet area. Breakfast very good as usual in Best Western Motels. Late check-in and early check-out no problem.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We're glad you enjoyed our southern hospitality and your visit. We hope you will choose to stay with us the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"Best of the East"

4
09/09/2017

If Ray Charles was still around, He would definitely write a song about this place. The people are nice and the accommodation's too. That being said, this a really nice place to stay. And I've stayed in plenty of hotels motel's and places that made me wish I was blind. This place is a must see, and experienced. Don't go blind looking for any place else. This is after all The Best of The East.

Best B, Director of Sales at Best Western Augusta West, responded to this review
A most delightful review to read, thank you. We're glad to know you enjoyed your stay with us and let's hope that old sweet song keeps Georgia on your mind. We hope that in your dreams and in your future travels you see the road leads back to the Best of the East. Thanks for staying with us! Kim Gibbons Sales & Marketing Manager

"Sugar bert boxing tournament "

3
27/08/2017

We came.for a boxing tournament.... on Saturday morning the kids had weigh ins at 8 am .. the person that was supposed to serve the breakfast did NOT show up... so the hotel staff had to scramble to accommodate... the food was picked.up by 9 am .. leaving some of the boxers unable to eat the breakfast... On the other hand.. the rooms were very clean .. and Bonnie on the housekeeping staff was outstanding !!! Victoria at the front desk went far and beyond to accomadate for the room we had that the air condition was not working properly... awesome customer service on her part!!!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review. We appreciate your comments about our staff members Bonnie and Victoria and we will share your comments with them. We apologize, one of our staff members did call out at the last moment and we did our best to present our regular breakfast, which we continued to replenish well after 9 AM. We are sorry you and your family members were inconvenienced. We hope your events went well, and we hope you will give our hotel another try in the future. Kanta K.R. Kondur Owner/General Manager

"excellent"

5
18/08/2017

clean comfortable room with a very helpful and friendly staff. plan on staying there again. Breakfast was presented well and very good. I used the pool and it was well maintained and clean. The location of the hotel is near I-20 and very easy to get to.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review, we appreciate your comments. We're happy that you enjoyed your visit with us, our complimentary breakfast and our swimming pool. We look forward to your return visit. Kanta K.R. Kondur Owner/General Manager

"Helpful, welcoming staff and clean, new great place to stay!"

5
03/08/2017

This hotel is great. The staff was wonderful and welcoming, espwcially to our children. They also helped us find a Best Western for the next evening. The pool is nice and the rooms are clean and comfortable. Breakfast was great too.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments. Thanks for taking the time to write a review. We're glad you enjoyed our southern hospitality and we hope to see you the next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"Nice hotel"

4
31/07/2017

Nicely renovated rooms and lobby area. Nice size rooms with couch. Clean outside pool. Laundry facility on site is a plus. Great staff. Will definitely stay again. Real close to the interstate, restaurants and mall.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, and thanks for noticing our upgrades. We hope that the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Good Value - "Hit and Miss" Staff - Boring Breakfast"

3
02/07/2017

The price makes this an acceptable stay for short term guests. Many of the staff are very friendly and helpful, while others seem grumpy and not very helpful. On two occasions, the desk staff seemed to be on the phone engaged in personal phone calls for lengthy amounts of time (am staff). A particular problem occurred during my stay - a guest left his car's emergency blinkers on; I reported this to the desk (pm) and documentation was recorded. The following morning, the guest's battery was dead. I happened to be in the breakfast area and overheard the conversation. The desk clerk showed us the note; however, it seemed no one attempted to find the car's owner the night before - needless to say - he was quite upset. The breakfast bar has limited items - so this makes this hotel good for short stays only. The breakfast hosts seem to be under orders to put out a very minimal amount of items at one time and guests were noted to have to ask for bowls, napkins, salt and other items during my stay. Finally, management - spend a few extra dollars and buy better cutlery. This will be my last stay at this BW. I have already made reservations at a different hotel for my next Augusta visit.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We appreciate your comments and observations. Please be aware that our management staff members contact the hotel by telephone and yes, sometimes those are lengthy conversations. We attempted to contact the owner of the vehicle with the blinking hazard lights, but after having reviewed all the registration cards on file and telephoning inhouse guests, we were unable to locate the owner of the vehicle. We appreciate your concern for this guest. Breakfast items are replenished, there is no policy as to number of items replenished. Cutlery, we will take your suggestion under advisement. Again, we appreciate your observations. We hope you found your guest room accommodations comfortable, and we hope that you will give our hotel another try in the future. Kanta K.R. Kondur Owner/General Manager

"Guest"

5
25/06/2017

Great experience stayed in Honolulu HI and the service there was great, we came on a vacation to Georgia and the stay there was outstanding also. I would recomment Best Western to family and friends. Thank you

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review. We're glad you enjoyed your visit with us and our 'southern hospitality.' We hope the next time you visit Georgia and the Augusta area, that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Very nice"

4
25/06/2017

The staff was very nice and the room was comfortable and clean. The staff helped us to use our rewards points to save us money. They also helped us with finding a hotel at our next destination. My family had a great time in the pool!! Thank you, we will recommend this hotel.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review and thanks for staying with us. We're glad you enjoyed your visit and our pool. We love helping our guests with future reservations. We hope that you will remember our 'southern hospitality' and our hotel should you return to our area. Enjoy your summer, and 'go get rewarded' with our Best Western Rewards program. Kanta K.R. Kondur Owner/General Manager

"Awesome!"

5
20/06/2017

Teresa at the front desk was awesome! Friendly, welcoming, kind, caring. Hotel was clean, rooms are very welcoming and comfortable. Room rate fell right into our budget. Convenient location. Would highly recommend!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and we will share them with Teresa. Thanks for staying with us; we're glad you enjoyed your accommodations. we hope to see you in the future. Kanta K.R. Kondur Owner/General Manager

"Short visit to Georgia"

4
19/06/2017

People at front desk were very friendly and helpful. Gave us directions when ever we ask and printed them out for us. Would use this hotel again when we visit again next year. Only thing they need to improve is their plastic silverware at breakfast

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review and thank you for staying with us. We hope to see you when you visit our area next year. Kanta K.R. Kondur Owner/General Manager

"OK Hotel"

4
09/06/2017

The hotel is difficult to find under normal circumstances so I would suggest a good GPS. We were in at night and out in the morning so didn't use anything other than the internet and breakfast. The hotel was clean and sleep was OK. Our room had a little traffic noise. Not too bad. The usual BW breakfast was a bit skimpy and meat was not included.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We're sorry you had difficulty locating the hotel. We hope that should you return to our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"BW in Grovetown GA"

4
08/06/2017

Hotel having some renovations done buy still very nice. Staff were very helpful. Very much enjoyed the breakfast. Good location. Enjoyed the pool. Air conditioning unit in our room was a little noisy.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, we are pleased that you enjoyed your visit to our hotel. We hope to see you next time you visit our area. Kanta K.R. Kondur Owner/General Manager

"Indy Trip"

5
25/05/2017

Motel undergoing some renovations, but staff very helpful, clean room, no problems encountered. As we were riding motorcycles and had been in rain all day, staff member transported us to a restaurant so we wouldn't have to walk or ride in the continuing rain. She went out of her way to help us.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We're pleased that you enjoyed our 'southern hospitality' and we wish you safe travels. If your return trip includes our area, we'd love to have you stay with us again. Kanta K.R.Kondur Owner/General Manager

"Will be back when in the area."

5
23/05/2017

I have stayed here multiple times and will continue to return when I am in the area. Bruce the breakfast attendant is awesome. Always nice and friendly. If you need something just ask him. Karen at the front desk was also nice and very helpful. Missed seeing Victoria this trip though. They are doing renovations and the place will be even better when they finish....

Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you, we appreciate your continued patronage and we look forward to your future visits. We will share your comments with our staff. Thanks for noticing our upgrades, we are always working to improve our hotel. Thanks for staying with us. Kim Gibbons Sales & Marketing Manger

"Business trip "

4
21/05/2017

Has pool. Has very small gym. Friendly staff. Going through a remodel. Has breakfast. Good location easy to find. Near restaurants. Has 2 different newspapers in lobby. And tourism information. Bathroom was small.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We are constantly working to improve our hotel, thanks for noticing. We're glad you liked our location. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Manager Has Issues"

1
14/05/2017

Lost in Georgia, and had to miss a stay at this hotel. Called the next morning to explain, but had already been charged for the prior night. Contacted manager several times, but she was unwilling to forgive the charge. Having been members of Best Western for year, felt saddened by her attitude. After mentioning we would contact the home office, she simply stated that they would call her, and she would decline not changing the charge. Beware of such manager if you have any issues with the hotel there. At our next Best Western stop, we explained the former issue, and they stated they couldn't believe a manager would be so rude if they wanted to keep return patrons.

Best B, Owner at Best Western Augusta West, responded to this review
We offered a compromise--a credit of one-half of the guest room charges which you chose not to accept. As our hotel was full that evening, we charged no show guests—this is standard hotel policy. It is unfortunate that you were lost and did not contact us that evening, however it is the guest's responsibility to contact the hotel to cancel a reservation. You chose not to call and did not accept the refund but instead chose to post a negative review on Trip Advisor. Our vision is to ‘lead the industry in superior customer care.' We offered a compromise; you chose not to accept it. Kanta K.R. Kondur Owner/General Manager

"Two night stay at Best Western, Grovetown, GA"

4
13/05/2017

This hotel is a nice place to stay. The service staff gets my highest rating. Very helpful at every turn. The room is in very good shape, clean and comfortable. Staying on the first floor two doors down from the laundry room proved to have the occasional smell coming from the clothes dryer. It was not a bad smell, just unexpected in the room. The location was good for visiting a family in town. It is within walking distance to the Cracker Barrel restaurant. The free breakfast is typical of most hotels of this type. Scrambled eggs, sausage, waffles and biscuits and gravy are what everyone should expect down south.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for your review and thanks for staying with us. We're glad you enjoyed our 'southern hospitality' and we hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Visiting Best Western Augusta West"

4
01/05/2017

Room was clean, comfortable, and staff were courteous. The complimentary breakfast was terrible. Sausage gravy over biscuits is not appealing and was the main offering. No scrambled eggs or bacon. There was sausage but it was not good. Someone said there had been boiled eggs in the frig area but they were gone. Had to wait for coffee jug to be refilled and there was only one wait service attendant for breakfast and she was greatly over worked and items ran out quickly.

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, we're glad you enjoyed your accommodations and our 'southern hospitality.' Thanks for your feedback on our complimentary breakfast; we use such feedback to improve our breakfast menu. We hope the next time you visit our area that you will give our hotel another try. Kanta K.R. Kondur Owner/General Manager

"Beautiful decor"

5
01/05/2017

Very friendly and helpful staff. Hotel is under minor construction but the staff did not let it deter their generosity. Seating for breakfast was a bit tight, but the food was great. I would stay again

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us. We continue to improve our hotel--we replaced guest room furniture this past January, and now we are improving our breakfast and lobby area with new tile, to start. We hope you will stay with us the next time you visit our area so that you may see our completed project, it will be beautiful. Kanta K.R. Kondur Owner/General Manager

"Nice hotel"

4
01/05/2017

The hotel is a smaller one, but the rooms were fairly large and in good shape, and everything was clean and looked relatively new. the bathroom was a little small, but the shower was very nice and overall would stay here again

Best B, Owner at Best Western Augusta West, responded to this review
Thanks for staying with us, and for your review. Our guest room furniture is new as of January, 2017, thanks for noticing. We hope to see you on your next visit to our area. Kanta K.R. Kondur Owner/General Manager

"A Great Hotel!"

5
24/04/2017

A Masters trip must. The whole staff worked together to make our stay enjoyable. The breakfast was well presented and enjoyable, served in a warm and friendly setting. The hotel is located conveniently to Augusta, Ft. Gordon, Augusta National and many restaurants. I have stayed at this hotel annually since it opened, and intend to stay there for years to come.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your kind words. We're glad you enjoyed your stay with us during Masters. It is always such an exciting time of year; we love Masters week and serving up our 'southern hospitality' for our guests! We appreciate your business, and we look forward to your visit in 2018. Kanta K.R. Kondur Owner/General Manager

"Nice and quiet"

4
24/04/2017

We found the BW Augusta West to be very nice. The room was clean and the light control was better than most with only a small amount of light coming from the sides of the curtains/drapes. The breakfast was okay and check out was easy,

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us, and thank you for your review. We hope the next time you visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Great Job!!"

5
19/04/2017

I loved it, customer service was great and I always like going to Best Western, they never come up short when treating like an special guest. Food was excellent and The ease of checking in was great too.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay with us and our southern hospitality. We hope to see you the next time your travels bring you to our area. Kanta K.R. Kondur Owner/General Manager

"In town for business "

3
21/03/2017

This location is not a bad location. The hotel is located just off the interstate for convenience. The rooms are updated. There is a microwave and refrigerator along with a medium sized flat screen TV. The rooms are good size with very high ceilings. Outside pool. The staff was pretty friendly during check-in. The parking lot is very small. No room for and vehicle larger than a car or pickup truck. Many restaurants in the area. Unfortunately most of the restaurants are fast food only. The beds are very comfortable. Breakfast was not the best. The eggs were overcooked and no meat.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thanks for staying with us and for your review. Our Best Western is located just off Interstate 20 at Exit #194, just minutes from Augusta and a wealth and variety of restaurants. Thanks for noticing our new guest room furniture. Yes, our parking lot accommodates both trucks and cars; larger vehicles can be parked in the lot next door, we own it, and it is used quite often. Sorry you were disappointed in our breakfast. We hope that when you next visit our area that you will give our hotel another try. Kanta K.R. Kondur Owner/General Manager

"First time staying with Best Western."

5
18/03/2017

After the trip I signed up for the rewards program! When it's time to travel for the summer my family will try a Best Western at different location. We liked the vibrant design carpet I loved the showerhead and the most important thing, "The place was CLEAN"

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your comments; we're glad to learn you enjoyed your stay with us. We wish you great adventures during your summer travels, and we hope that when you visit our area in the future that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Good choice for an economy hotel"

3
28/02/2017

The hotel is relatively new or renovated. Large, clean room, fridge, microwave and coffee maker included. Decent free WiFi, polite and helpful representatives. My only issue was that I did not get the lower rate I saw online, but that was my fault for not registering online. This is a good choice in hotels for the area, It's economical, relatively well located near restaurants and had ample free parking.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your comments, and for staying with us. We replaced guest room furniture in January, 2017, thanks for noticing. We feel ours is a good location, right near Interstate 20 and within walking distance to restaurants. We hope that when you next visit our area that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Great Place To Stay"

5
19/02/2017

We stopped over at Augusta on the way to Helen for a romantic getaway. Our stop in Augusta lead us to the Best Western. We loved the location and the hotel. Victoria was working when we arrived. She was very friendly and helped us get in the perfect room. The room was nice. The bed was great. We would definitely stay here again if we are in Augusta.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for staying with us, and for your comments. We're glad you enjoyed our southern hospitality. We hope that when you next visit the Augusta area, that you will choose to stay with us. Kanta K.R. Kondur Owner/General Manager

"Crooks!!!!"

1
15/02/2017

Checked in at 11am. Went OUTSIDE and smoked a cigarette, went back into the room, used the restroom and left for work. Got a call at 12pm saying that I was being charged $250 for smoking in the room. Then I was charged 1 night and kicked out of the room! The manager (who is of Indian descent) was very rude and very nasty to me when I told her that i couldnt afford another room anywhere else tonight and that I'm 3 hours away from home. She basically told me I wasn't welcomed back at the hotel because of the damages to the room and she didn't care where I stayed tonight. This is a classic case of "Let me go check the Black Guy's room because I know he's up to no good." These people just basically robbed me of $310.00 because I smelled like a cigarette inside of their hotel room. Now I have to go pay for another room when I was charged for a night. I would NEVER stay here or at any other Best Western again and I HIGHLY recommend that you do the same.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
We're sorry that you feel the need to call us crooks. Ours is a non-smoking hotel and we are obligated to provide a non-smoking environment for our guests. To reiterate: You checked in around 11 AM as a CLC customer. Our property is a non-smoking hotel and you were advised of our smoking penalty upon check in and signed off that you understood our policy. A credit card is required to cover any damages per our policy. The Housekeeping Supervisor was checking clean/vacant rooms and was unaware that you had checked in. Upon entering your room, it was evident that you had smoked in the room. Upon processing your card, we were able to only receive $115.36 which did not cover the smoking penalty. The staff contacted you to inform you of the situation. You returned to the property around 12:45--handed a credit card to the front desk staff for the remaining penalty charge of $134.64 and informed the staff that you would be checking out. You have signed both credit card receipts acknowledging that you smoked in the room and did not dispute at all and chose to leave of your own accord. The Manager who is of Indian descent and the Housekeeping Supervisor who is black – walked up with you to your room. You volunteered to leave. Because Corporate Lodging did not approve your lodging at another facility, you wanted to come back. At that time Management decided not to allow you to return to the property so that we can provide our guests a smoke free hotel. We would love to have you back to experience our southern hospitality when you QUIT SMOKING in our rooms. Kanta K.R. Kondur Owner/General Manager

"Great stay"

5
20/11/2016

Clean, nice large rooms. Friendly service, nice fresh breakfast. Average room price, worth the price. Will be returning to the hotel. Next to Fort Gordon about 5-8 minutes away from the gate. Enjoy your stay!!!

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay with us. Yes, our hotel is three miles from Fort Gordon's Gate #1, a straight shot across Dyess Parkway, very easy drive. We hope to see you again. Kanta K.R. Kondur Owner/General Manager

"Best Western Needs to Update Policy of Management"

3
13/11/2016

The non-smoking policy is great but the smell still is in the building and rooms . Also cigarette burn holes in comforter on the beds. For the price they charge should be higher standards. Not a bad motel just needs total change in methods of business

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your input. Unfortunately even though we penalize guests for smoking in our non-smoking guest rooms, there is an occasional guest who smokes. We appreciate your comments, and we hope that you will give our hotel another try in the future. Kanta K.R. Kondur Owner/General Manager

"Restless At Best Western"

1
27/10/2016

Unfortunately this was a dismal stay. From the moment on the property till leaving. Unable to check in due to faulty card readers, changed rooms twice before being able to settle in due to hairs being found on the sheets. Unclean, Unsanitary, Fitness Center - one treadmill that was not safe, room was isolated and unsafe, I opted to just walk the property after twice slipping on the treadmill due to the worn tread. Room musty and extremely small. Breakfast horrible. Fruit rotten and bruised. Prepared by the same person seen dealing with the garbage bin outside. Kanta, General Manager, comped one night and apologized profusely, this was appreciated. Justin (checked me in never lost his composure in a very stressful situation) and Victoria(?) , checked me out and never once wavered in being kind, diligent and helpful as I was so irritated by check-out. They were very pro-active in customer service. Despite their attempts, the experience was Horrible. Upon check out Victoria gave both myself and husband fully stocked snack bags.

Best B, Director of Sales at BEST WESTERN Augusta West, responded to this review
We are sorry you experienced a less than satisfactory stay with us. We appreciate your comments and will address the issues mentioned. Thank you for your comments on our staff members, we strive to deliver superior customer service to our guests. We hope that when you next visit our area, that you will give our hotel another try. Kim Gibbons Director of Sales

"A place "

3
22/10/2016

We stayed 1 night. The night crew didn't greet us when we came in. I had reserved the room online, when I arrived I was never asked for id just my last name. No confirmation or anything. There was such a wonderful view of the roof right in front of our window. Don't expect to see anything if you get room 205. We always love the breakfast at best western! We were not disappointed this time either! Bruce, the gentleman that was running the show was amazing. He brought coffee around for those sitting ask if he could get us anything. He made waffles for other customers, Bruce had a wonderful attitude. The cleanliness of the room was a little disappointing since there was food on the floor that had been left from the last guests...

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for staying with us, and thank you for your comments about Bruce, we will share them with him. We're glad you enjoyed our breakfast, and we hope that when you next visit our area, that you will give our hotel another try. Kanta KR Kondur Owner/General Manager

"Very nice"

5
17/10/2016

Hotel was nice. Close to freeway but could not hear it at all. Staff was wonderful. Food was good. I have nothing bad to say about the whole place except the TV did not have a guide to the channels so finding something on TV after a long day was kind of frustrating.

Best B, Owner at BEST WESTERN Augusta West, responded to this review
Thank you for your comments, we're glad you enjoyed your stay with us and our southern hospitality. We hope you will choose to stay with us the next time you visit the Augusta area. Kanta KR Kondur Owner/General Manager

"Wonderful staff, very welcoming and made us feel right at home during Hurricane Matthew evacuation"

4
10/10/2016

Had to evacuate during Hurricane Matthew, the hotel welcomed our group in with open arms. Hotel is nice and clean, and staff did outstanding job of dealing with the multitude of folks that were staying there under stressful times. Thank you very much to everyone. Definitely a good and safe place to stay.

Best B, Owner at Best Western Augusta West, responded to this review
We're glad you enjoyed your stay with us and that we could help to make things a little easier for all of our guests during the stressful days of the hurricane. We hope that when you have an opportunity to visit our area in the future, that you will choose to stay with us. We appreciate your comments and will share them with our staff members. Kanta KR Kondur Owner/General Manager

"OUTSTANDING STAY"

5
02/10/2016

The Best Western Augusta West is a very clean motel and a wonderful WIFI system. The service was excellent and the value for which I paid was fair. I will stay there again when I visit family living in this area of the country.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your review. We appreciate your comments and we're glad to read you enjoyed your stay with us. We look forward to your next visit. Kanta KR Kondur Owner/General Manager

"Stay in GA"

2
24/09/2016

The Best Western Augusta West was not the best. First, the location was not easily found. The Front Desk Clerk count have been more appropriately dressed. She was very polite. Morning Clerk would have rather not been there. Lobby was nice, clean and attractive and accommodating. Breakfast was a little to be desired. Coffee was the worst. Fruit was old, and the danish were stale.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments. We're sorry you did not experience our usual southern hospitality during your stay with us.We hope that when you next visit our area that you will give our hotel another try. Kanta KR Kondur Owner/General Manager

"Excellent Hotel"

5
10/09/2016

I stay at this Best Western weekly and have always had the best experience, Teresa and Victoria always go out of their way to make my stay great.The owner makes sure that the hotel is well maintained and the rooms are always immaculate.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we appreciate your comments and your continuing patronage of our hotel. We look forward to your next visit. Kanta KR Kondur Owner/General Manager

"Unsatisfied BW member"

2
04/09/2016

The front desk attendant when I checked in had a nasty attitude, then the following morning our sleep was disturbed with the noise from renovations in the rooms surrounding us and across from us. Then when a complaint was made, there was nothing done to rectify the inconvenience.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your feedback; we're sorry to learn you were disappointed in your stay at our hotel. We hope when you next visit our area that you will give us another try. Kanta KR Kondur Owner/General Manager

"Comfortable sleep"

4
26/08/2016

The mattress was extremely comfortable, the room was clean and well decorated. The desk personnel was slow to come to the assist with the check-in. However, it was a good experience and I would recommend this hotel to my friends and family.

Best B, Owner at Best Western Augusta West, responded to this review
We're glad to read you enjoyed your stay with us. We appreciate your comments and we look forward to your return visit. Kanta KR Kondur Owner/General Manager

"Hotel Stay business"

4
14/08/2016

This was a pleasant hotel clean, friendly staff and great breakfast, We had a issue when we checked in the room smelled like cigarette smoke, staff immediately changed our room, the second room was very comfortable and the bed felt like a pillow top ! Nice for the price point.

Best B, Owner at Best Western Augusta West, responded to this review
Thank you, we're glad you enjoyed your stay and our southern hospitality. We hope to see you again when your travels bring you to our area. Kanta KR Kondur Owner/General Manager

"Almost a bad deal since I didn't call ahead for reservations"

4
09/08/2016

Well the hotel I had picked was full unless I wanted to wait till 8 pm in case the people were no shows. But the nice lady called ahead for me to the Best Western Evans Hotel. I was amazed. It was almost full too, but the checkin was extremely easy since the lady had called ahead with my info. Nice people, pretty room with the ac turned on and a huge soak tub with jets! Wow! I was a little worried when I saw all the nice young people who were playing basketball that nite (they won). Never heard a peep out of them and they were so so considerate. I ordered takeout and went to sleep early! Wow!

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments. We're glad you enjoyed your stay at our hotel. We hope the next time you visit the area, you will choose to stay at our Best Western Augusta West. Kanta KR Kondur Owner/General Manager

"Best Western - AZ to SC"

5
02/08/2016

I stayed in 6 hotels in 8 days. By far Best Western is the best quality for the price. Locations and Amenities offered were great. All offered a hot breakfast, one even had a personal Chef to cook waffles and your eggs to order. My stays at Best Western were very comfortable and soothing. My only two complaints were not quite enough lighting in the room for my taste and only one room had too much furniture to make it easy for 4 people to get around each other and access the refrigerator,

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments, sounds like you had quite the trip! We're glad you enjoyed your stays at the various Best Westerns, and we hope the next time you visit our area that you will stay with us again. Kanta KR Kondur Owner/General Manager

"No Place Like Home At Best Western"

5
01/08/2016

We love this hotel! We stay here every time we come to visit my wife's parents. The week of July 11th my father n law went to the hospital due to fluid in his legs and feet. My wife called this hotel and spoke with Justin to make last minute reservations with no questioned asked. Justin told my wife we know what type of room you and your husband stay in and no problem. Our arrival date was 7/15/2016, my sister n law needed a room and on the same day my wife called and Justin was busy checking in customers but called my wife back in 5 minutes to make a reservation for my sister n law with no problems. This is why we stay here everyone is so professional and CARES about their customers. Teresa is so sweet she always go out the way to make our stay so pleasant, she treats us like royalty!! The man that takes our bags to the car and works in the breakfast area is so nice and he always take time to say hello to us. The housekeeping staff is awesome and always take time to make sure you have everything you need. This is why we always stay here it is just like home.

Best B, Owner at Best Western Augusta West, responded to this review
We are so glad to read you enjoyed your stay and our 'southern hospitality.' We will share your comments with our staff members; we appreciate your enthusiastic review of our hotel and your stay. We look forward to your next visit to our area. Kanta KR Kondur Owner/General Manager

"American Best Value Inn and Suites 2562 center west parkway Augusta GA 30909 A good budget hotel"

4
13/07/2016

Well let me start with the many good of this hotel; I checked in at almost 1:30 am Wednesday. The front desk worker was very nice. I got room 212, medium size room,queen bed,microwave, mini fridge,coffee maker,and fully furnished , AC regulation and works well. Everything you will need to use it there. free breakfast.The entire hotel is extremely clean. you can find down to shower cap and the holy Bible there; which I appreciated. All of the staff were professional except this one on my last Friday night. At about 12:03 am I was awaken by that intoxicated man above me at 312. I waited then fall back to sleep once more ; No sooner awaken again by that person above me. I called the front desk and ask her to talk to him ;because I have a very early flight in the morning and he is disturbing my sleep.I went back to bed manage to fall asleep once again. At about 1:30 am awaken by this drunk man yet again. I got a phone call from front desk ,this time is 12:40 am ;she told me that she went and knock on his door and he did not answer her; and she heard no noise coming from him. My reply was but he is disturbing my sleep.I further stated to her next time I won't be call you I'll call the police.Her reply was ill tell them that I hear no noise there. My last words to her was I need my peace and quietness. That I'll say a prayer on his head;I'll put him in the hands of the Lord; then put down the phone. I did not go back to sleep for fear of over sleeping. Then checked out at about 4am. I could not believe that she handle my complaint in that manner . Making me look like I was wrong to ask her help in that matter. That leaves me to conclude she is not fit for that position. I will not return to this hotel ever again.I paid my money to have my peace and quietness and won't allow another to intrude on my rights.

"You can't go wrong with this hotel"

5
23/06/2016

This is or second visit to this property. The first time we were treated like family. Always addressing us with a smile and Hi (or Haaayyy). Returning, it was like we never left. I've been in other properties and it's like a business to them. Not here. You're family

Best B, Owner at Best Western Augusta West, responded to this review
Thank you for your comments. We're glad you enjoyed our southern hospitality. We hope you will come back and visit again, and 'stay with people who care.' Kanta KR Kondur Owner/General Manager

"Best Western Evans Hotel"

5
16/06/2016

This is the second year in a row I've stayed at the Best Western Evans Hotel and everything has been just the way I like it. The rooms are clean and well kept, the breakfast area is well maintained with a wide selection of breakfast items, and the hotel staff has been very friendly and helpful. They also allowed me to keep my bicycle in the room which is very important to me.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thanks for staying with us again, we appreciate your business. We're glad you enjoyed your visit. We hope to see you again. Kanta KR Kondur Owner/General Manager Join us on Facebook: Best Western Augusta West

"Nice hotel, good breakfast, nice pool"

4
15/06/2016

Check-in here was speedy. This hotel featured a very nice, warm pool out back. Very quite. Staff was very friendly and a very nice free breakfast was provided. Hallways, etc could use a bit of maintenance, but everything seemed pretty clean. We would stay again.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we're glad you enjoyed your stay, our pool and breakfast. We hope to see you when you next visit our area. Kanta KR Kondur Owner/General Manager

"review"

4
09/06/2016

Best Western was clean, the staff was friendly. I have no complaints. I did ask for additional in room coffee for the 2nd and we didn't get it. I just got dressed and went downstairs and got coffee. I'm going to Dallas Tx the end of June and I'm going to stay in a BW down there. I like the hotel.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us. We hope when you return to our area that you will choose to stay with us. Kanta KR Kondur Owner/General Manager

"Great Experience"

5
31/05/2016

This Hotel was clean, warm, and comfortable. The Hotel Front Desk Staff made our visit very pleasant and they were very helpful regarding information about the area. We found other Hotel employees also, to be kind, courteous, and helpful. Overall this was an excellent Hotel experience and we will highly recommend this Hotel to our friends and family.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you, we're glad you enjoyed your stay with us. We're happy that you enjoyed our 'southern hospitality' as well. We hope to see you when your travels bring you to the area in the future. Kanta KR Kondur Owner/General Manager

"Good place to stay in Augusta area!"

4
29/05/2016

Price was right, breakfast was tasty and service was exceptionally good. Room and public areas were quite clean. Shower was great! My only quibble was the quality of the bed linens, especially the pillow cases. They had pilled and were rough to the touch.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate your review. We're glad to read you enjoyed your stay. We hope to see you on your return visit to Augusta. Kanta KR Kondur Owner/General Manager

"Below Average."

3
24/05/2016

Upon arrival, I felt like I had to apologize to the guy at the front desk for interrupting his smart phone session. He just barely greeted me, then spent several minutes looking up my reservation, without saying a word. Finally he gave me a key and pointed me towards my room. It was a very noisy night, as the room was across from the laundry and next to one of the exits. Since I stayed here, I made several more over-night trips to Augusta, but avoided this hotel.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are sorry to learn we did not meet, nor did we exceed, your expectations during your visit. We have reviewed our policies and discussed them with our staff. We hope that you will give our hotel another try the next time you visit the Augusta area. Kanta KR Kondur Owner/General Manager

"CLEAN!"

5
23/05/2016

We have stayed at this property twice over the past few months while attending appointments at the dental college. It is a straight shot & only 10 min. drive to the school. Justin, (although a Saints fan) & the rest of the staff have been very nice and helpful. However, the most important thing is that it is clean! I look at edges and corners of windowsills, carpets & tile flooring as to the level of cleaning. The room, bathroom, even the staircase and hallway edges are clean. They do need to clean the outside windows. Will definitely be back.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your observations and your comments. Yes, Justin is a Saints fan, don't think we can convince him otherwise. We're glad you stayed with us and we hope you will visit in the future. Thanks again for your comments. Kanta KR Kondur Owner/General Manager

"Great night's sleep, pleasant staff, nice breakfast (spotty wi-fi)"

4
17/05/2016

We really enjoyed our 5-night stay at this Best Western when we were in town visiting family. The room was large and the beds firm (just the way I like them) and comfy. Good location near I-20, but we could not hear traffic noise from inside at all. Nice hot breakfast, always eggs, pancakes,and either sausage or chipped beef gravy over biscuits. Really pleasant staff. Did not use the small but clean-looking pool, although we saw some people in it. Very convenient to Fort Gordan, so hotel is frequented by military. Can't say much for their on-again, off-again WI-FI but there was always the convenient computer in the lounge area to use. Could use a fitness room in the hotel, however. Cracker Barrel is nearby and other eateries are not far away. We'll stay here again, I'm sure. Thank you for a nice stay.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate it. We're glad to read you enjoyed your stay with us. We hope that the next time you visit your family in the area that you will choose to stay with us, we know you have choices. Kanta KR Kondur Owner/General Manager

"Awesome"

5
06/04/2016

This hotel is very friendly and has awesome customer service. Easily located from the interstate. Very clean. Located close to showing area and grocery stores. Staff is very efficient and helpful. Great place to get a good night sleep.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us. We're glad to learn you enjoyed our southern hospitality and our hotel. We hope that you will choose to stay with us the next time you visit our area. Kanta KR Kondur Owner/General Manager

"Basketball Tournament Stay"

4
04/04/2016

I was pleased with the cleanliness of the rooms. The staff were very helpful and friendly. I will definitely use this hotel again. None of my friends complained about their stay. I will recommend this hotel in the future.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you, we're glad to read you enjoyed your stay and your accommodations. We look forward to your return visit. Kanta KR Kondur Owner/General Manager

"Hotel Staff eneter room with "Do Not Disturb" Tag on door for no known reason"

3
23/03/2016

While staying the week at this hotel the very fist day I return to the room to find that someone has entered my room even with the "Do Not Disturb" tag on the door. I proceed to the front desk and Inform the General Manager/Owner of the hotel that some has entered my room and went through my bags while I was out for the day. She goes into a dissertation on how all of her staff have been with her fr years and sh trusts everyone one of them. She states she will pull the door access log and get back to me the following day and tell me who had entered and why. I wait all day long and no call. I get back to the hotel a little after 5:00PM and go to the front desk and ask for the General Manager. I hear her speaking in the back room. She was too busy to come out and speak t me and the gentlemen at the front desk informs me she will call me later. I tell the front desk staff I have been waiting all day to hear what was going on and was very anxious to know what happened. I leave and go to dinner and I get my call from the General Manager/Owner stating that a Housekeeper used an access key to enter my room for some unknown reason. She stated that she did not address why the Housekeeper entered my room and went through my baggage. So I am still not satisfied my room room and personal belongings were violated. The casual way that this serious offense is being address is totally unacceptable.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I apologize that I did not exceed your expectations regarding communicating with you about the housekeeping situation. The reason you were not called in the morning the following day - my apologies for that. I was waiting for you to return to the hotel that night. Yes I was in the back and I did ask the staff that I would call you - the reason for this was that the safe was opened and I was in the middle of making a bank deposit. The Key Logger was read and the housekeeper in question was not in that day. I did confirm with you that someone entered your room and no further communication was provided to you as this is now a personnel matter and Labor Laws have to be complied with. None the less I will emphasize again that I do have staff that I trust and things happen - they are investigated and handled. Once again, thank you for bringing the matter to my attention. If there is any further clarification you need, please do not hesitate to contact me directly at 706-799-7773. Once again, I apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kanta KR Kondur Owner/General Manager

"Bad serbice"

1
23/03/2016

So I put some money on my pillow as a tip for room service, they came in, took the money and didn't do anything for the room. Didn't replace towels, make the bed, or even vacuum. Don't stay there!! The breakfast is okay but very very limited, and the room did not have a clean smell.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments. Unfortunately this was a mistake on our part--a lack of communication between staff members which resulted in your room not being serviced. This is not the norm for our housekeeping staff who strive for perfection on a daily basis. We offer a complimentary full hot breakfast for our guests; additional restaurants are within walking distance. We hope you will give our hotel another try when you next visit the area. Kanta KR Kondur Owner/General Manager

"Nice Hotel in good area"

4
18/02/2016

I have stayed here before and usually get a good price on one of the online bidding.booking sites. Rooms are clean and spacious and staff is friendly. There is good and well lit parking. Good restaurants are nearby and location is good for West Augusta and Fort Gordon.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate it. We hope that when your travels bring you back to our area, that you will choose to stay with us once again.

"Not Bad"

3
15/02/2016

I've stayed at this location for a few years when visiting my home town in SC. It's one of the better options in the area. Have never had any problems. It's clean, convenient to I-20 and reasonably priced.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us. We appreciate your comments and we hope you will choose to stay with us in the future. Kanta KR Kondur Owner/General Manager

"Excellent Value"

5
04/02/2016

This is very clean hotel. It is convenient to FT Gordon and I-20. There is only one treadmill and one bench in the exercise room. The hotel is within walking distance from three restaurants. The morning breakfast is pretty good and has both cold and hot items. The hotel does not provide complimentary newspapers.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We thank you for staying with us, and thanks for your comments. We're glad you found our location convenient to Fort Gordon, our hotel is just three miles from Gate #1. We do provide the Augusta Chronicle on a daily basis for our guests and those newspapers that are not picked up by guests are recycled. We hope you will stay with us the next time you visit our area. Kanta KR Kondur Owner/General Manager

"Nice place to stay"

4
23/01/2016

Having pre-booked the hotel we were not sure what to expect. We were pleased with most everything. The staff was friendly and helpful. They recommended a very good restaurant for us. The hotel was clean, priced fairly and compfortable. The one negative (based only on this stay and this room) was that the "Hi-speed Internet" was hardly high speed and was barely usable. I know it could have been the room location so I wouldn't use that as a reason not to stay there.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate your feedback. We're glad to read that you enjoyed your stay with us. We are working on our internet issues and we appreciate your input. We hope that next time you visit our area that you will choose our hotel. Kanta KR Kondur Owner/General Manager

"Good Bang for your Buck"

4
12/01/2016

Clean, friendly staff and very nice for the rate charged! I would definitely stay here again. Very good hotel for the price paid. The main thing was it was clean and spacious. Very adequate for type of hotel.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are so happy to learn that you enjoyed your stay with us, thank you. We look forward to your return visit. Kanta KR Kondur Owner/General Manager

"Well kept property a nice stay"

4
02/01/2016

We enjoyed our stay at this motel. We only wish they offered a pet friendly option, Our cat spent the night in the car. The motel is a bit off the beaten track and without a GPS Tom Tom might be hard to locate...It is a well kept property with a very nice staff. Average BW breakfast

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments. We're sorry to read about your cat's accommodations; we do accept service animals. We appreciate your business and we hope to be of service to you in the future. Kanta KR Kondur Owner/General Manager

"Comfortable value"

4
14/12/2015

We have stayed here now for our annual Christmas visit for the past 5 years. The staff is always very helpful with making sure we get the types of rooms that fit our families' needs. The rooms are spacious and comfortable. Breakfast is good with a nice variety. You get a great value for your money.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are so glad you continue to visit our hotel--we appreciate your patronage. We're happy to learn that you enjoyed your stay with us once again. We appreciate your comments and will share them with our staff. Thank you again! Kanta KR Kondur Owner/General Manager

"Great place to stay; Better than some 4* hotels"

5
14/12/2015

Justin, Teresa, and the night lady (Don't remember her name) were all great. They ensured we had rooms close together, and noted that we would have a late check in. Always greeted us with a smile, and ensured that or stay was stellar. Breakfast was very nice. Had scrambled eggs, and other breakfast goodies. They also had a break from the other hotels with a pancake making machine instead of the waffle machine. Check in and out was quick and the entire staff made you feel welcome. Great job, everyone. Close to the freeway, but very quiet.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we will share them with our staff. We're glad you enjoyed your stay with us and our southern hospitality (and our pancake machine, too). We hope the next time you visit our area that you will stay with us. Kanta KR Kondur Owner/General Manager

"Average"

4
29/11/2015

We were welcomed with a smile. Helped with WiFi. At check out our final bill was correct. I think a night light would be good in the bathroom. The exhaust fan is too loud If items i.e. coffee and tea are used they should be replaced and coffee pot cleaned.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments. We appreciate the feedback and will share your comments with our staff. If you visit the area again, we hope you will elect to stay with us. Kanta KR Kondur Owner/General Manager

"It was a nice"

4
26/11/2015

This hotel is clean, nice, and has friendly employees who are helpful It was a pleasure saying here and I highly recommend it. There are plenty of restaurants in the vicinity, too. A little privacy can be had by sitting out back of this facility--a little place away fro the hustle-bussle of a busy town.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for staying with us, and thank you for your comments. Yes, we have a number of restaurants near the hotel, some of which are within walking distance. We're glad to read you enjoyed our patio area, it is quite peaceful. We hope that when you next visit our area that you will choose to stay with us. Kanta KR Kondur Owner/General Manager

"Great hotel, great staff !"

5
26/11/2015

This was our first visit to the Grovetown, Georgia Best Western. And it will not be our last. We called ahead and spoke with Christi at the front desk. We explained the type of room we wanted and our expected arrival. On arrival, Christi wanted to be sure we got exactly what we wanted and were happy with her selection. She was great! In the morning, Bruce, the dining area attendant was friendly and attentive and wanted to be sure we enjoyed our breakfast. At check out, Justin quickly reviewed our stay and check to be sure our BW awards account was credited. Justin asked us to come back the next time we were in the area. -- A great hotel and terrific staff! Thanks for making our brief stay so enjoyable.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We are so glad to read that you enjoyed your stay at our hotel. Thank you for your kind comments; we will share them with our staff members. We look forward to your return visit! Kanta KR Kondur Owner/General Manager Join us on Facebook: Best Western Evans Hotel

"Clean, comfortable, decent value"

4
16/11/2015

The facility was clean, comfortable and an overall good value. The wifi was very slow and sometimes did not work. Breakfast was decent for being included in the cost of the room. In-room amenities were good - fridge, microwave, big screen TV, wifi (when it worked), coffee maker. Good value and overall good experience at this price point.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
We appreciate your comments and we thank you for staying with us. We hope you will choose us again when you next visit our area. Kanta KR Kondur Owner/General Manager

"Peaceful Stay!"

5
28/10/2015

We stayed at this Best Western Tues, 10/13 for one night. It was a stopover on our trip South. We were very impressed and will definitely stay there again! We found a very friendly staff, free wifi, clean (very clean!) room and a comfortable bed to sleep in. The property was well kept and the elevators which perfectly. This hotel has easy access on and off I-20 and just a few miles away from the I-520 loop (which we needed to use). There was a very nice continental breakfast in the lobby. I envisioned this to be a noisy location due to the highway but, it was stone quiet. Kudos to the management on such a nice property!

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for choosing our Best Western Evans hotel, we appreciate your comments and look forward to your future stay with us. Kanta KK Kondur Owner/General Manager

"Excellent Staff!"

3
04/10/2015

The hotel is in a good location -- close to the interstate and also to local restaurants; it is not fancy but the room was comfortable and clean. We experienced a minor problem with the plumbing and it was handled quickly and satisfactorily. The complimentary breakfast was good. The staff was amazing!

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments! We're glad to learn that you enjoyed your stay and we hope that you will stay with us when you next visit our area. Kanta KR Kondur Owner/General Manager

"Nice stay!"

4
17/09/2015

We came in late without a reservation. The young lady at the desk was very nice! Got us a room and got us all checked in very quickly! Our room was very nice, large and clean! All updated! Internet was slow. Breakfast was average.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we appreciate it. We hope that you will stay with us the next time your visit our area. Kanta KR Kondur Owner/General Manager

"Augusta"

3
16/09/2015

This Hotel is located right off HWY 20 at exit 94. Easy access to the highway and far enough away from the craziness that happens on Washington Rd. The staff at this location are part of it's most redeeming qualities.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you, we're glad you enjoyed your stay. We agree, we have a great location at Exit #194 off Interstate 20. Our hotel is within walking distance or a short driving distance to restaurants, and we're also convenient to Augusta. Please stay with us the next time you visit our area. Kanta KR Kondur Owner/General Manager Join us on Facebook: Best Western Evans Hotel

"Best Western Augusta"

5
14/09/2015

The service at this Best Western made our stay here memorable due to the fact that Victoria at the front desk worked so hard to make things exactly right for each guest. She wanted everyone to have the best stay possible. She gave old-fashioned customer service that you don't see much any more. The rooms were comfortable, and we enjoyed our stay.

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thank you for your comments, we will share them with Victoria. We're glad you enjoyed our 'southern hospitality' and your stay with us. We hope that you will stay with us the next time you visit the Augusta area. Kanta KR Kondur Owner/General Manager

"Best Western Evabs"

4
08/09/2015

Nice location, easy in/off, gas & food within couple blocks. Room clean & quiet. Pool was great. Staff hardly spoke. Only complaint was breakfast, eggs & gravy not great, no meat, cold biscuits. Coffee, fruit & yogurt were best food & that's good enough for some ...

Best B, Owner at BEST WESTERN Evans Hotel, responded to this review
Thanks for your comments and thanks for staying with us. We hope the next time you visit our area that you will give our hotel another try. Kanta KR Kondur Owner/General Manager