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SureStay Hotel by Best Western Grants, Grants

1608 E. Santa Fe Avenue, 87020-4006, Grants, United States - See on a map
SureStay Hotel by Best Western Grants - Welcome to the SureStay Hotel by Best Western Grants. The SureStay Hotel by Best Western Grants is ideally located in the center of Grants. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to SureStay Hotel by Best Western Grants, conveniently located just off I-40 on the east end of Grants, New Mexico. Our pet-friendly setting offers affordable accommodations with easy access to all of our area's major attractions, including Coyote Del Malpais Golf Course, The New Mexico Mining Museum, and plenty of shopping and dining options. Our pet-friendly hotel wants you to start your day off right by enjoying our free continental breakfast. We will help you stay connected with our free Wi-Fi Internet access. You can take a relaxing dip in our heated indoor pool. We also offer free parking for vehicles of all sizes, buses included! Discover the local history of New Mexico's miners at the New Mexico Mining Museum. Take a swing at the fairways of Coyote Del Malpais Golf Course. For an outdoor adventure, head to El Malpais National Monument to see the incredible landscape or enjoy fishing and boating at Bluewater Lake State Park.

SureStay

Hotel by Best Western Grants

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 523 guest reviews
NOTE ISSUED
Excellent
114
Very Good
156
Average
118
Poor
61
Terrible
74
REFER TO NOTICE
Business Business
70
Couples Couples
147
Family Family
153
Friends getaway Friends getaway
30
Solo travel Solo travel
69
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A pretty good hotel for the price"

4
chrish172016, Riverside, California 07/05/2022

The hotel feels old, but staff does their best to keep it clean and treats guests well. The air conditioner is too noisy and you can hear your neighbors plumbing, but I think all this relates to the age of the hotel. It's clean and pretty good for an overnight stay

"No Bang for your Buck!"

2
ShawnaAnn, United States 11/04/2022

Our stay at any other Best Western Hotel/Inn/Suites have been satisfying for us thus far; and usually has been comfortable and great! But this SureStay in Grants NM needs major improvements…from the dingy, thin, worn out bathtowels/Linen and cig burned bedding, to the Bad Service/Attitude of the front desk. Sorry but not sorry, I know I would appreciate someone fore-warning us about this and saving us from this experience. It's not totally about the $ but the principle and profession of this establishment. But the decision is yours, of course. I'm Just saying…. Happy travels ✌️

WAYNE HELLBERG, General Manager at SureStay Hotel By Best Western Grants, responded to this review
Thank you for your valuable feedback and comments. Please accept our sincere apologies for not exceeding your expectations during your last stay. Please contact the hotel front desk should you experience anything that we can improve upon while a guest as we truly appreciate your business and feedback and we would love to resolve if you experience any issue, right away. I have shared your comments with our housekeeping/laundry teams so they may continue to improve the level of service we provide to our valued guests. We look forward to better serving you! Have a most excellent day! :)

"Don't stay here"

1
Lisa H, Woodland Park, Colorado 19/03/2022

The first room we were given the tv didn't work at all, room was filthy, stains on all bedding. Toilet paper not put on roll, clock was not set and the phone was not plugged in. Asked for a different room when the tv wouldn't work after a reboot. Pool not functioning! The second room was just as filthy. It's only 1 towel for a room with 2 queen beds. No elevator and stairs are dangerous to walk up. Breakfast was a joke. We went to dennys instead.

WAYNE HELLBERG, General Manager at SureStay Hotel By Best Western Grants, responded to this review
Thank you for your valuable feedback. We truly appreciate your business! Please accept our apologies regarding our pool being down and guest room claim.. Each of our guest rooms are cleaned and inspected. We apologize for any oversight you may have experienced. Our stairwells are inspected, completely functional and thoroughly safe. This hotel does not offer an elevator. Breakfast selection includes the following items daily: bake your own fresh waffles, sausage gravy & biscuits, hard-boiled eggs, hot & cold cereal selection, fresh fruit, juice selection, bagels, toast and muffins along with all the toppings and 24/7 coffee-tea. Please include any items you wish to have us include as our team is all about improving our guest stay and experience. We look forward to better serving you during your return visits. Have a really great day Lisa! :)

"Go somewhere else"

1
Kevin S, ventura county, United States 24/02/2022

The coffee maker did not work. The refrigerator was broken. Animal hair all over the lounge chair. Bathroom floor was dirty. Shower had hair all over it. Checkout morning house keeping knocked our door four time starting at 8:20AM. I didn't expect the Ritz but this place was terrible. Try somewhere else.

Wayne Hellberg, General Manager at SureStay Hotel By Best Western Grants, responded to this review
Thank you for your valuable feedback. Please accept our apologies for not exceeding your expectations. We have rectified the issues discovered during our complete room inspection. The coffeemaker was re-plugged in along with the refrigerator and no pet hair was discovered upon inspection. We apologize on behalf of our eager to start her day, room attendant for knocking prior to our 11A check-out time, as many of our guests do not come to the hotel front desk to officially check-out. Our goal always is for our guests to enjoy their stay, report any issues experienced at the time of discovery and that would sincerely wish to return, tell others, and to stay again. We truly missed the mark and for that we sincerely apologize. Have a very nice day Kevin.

"Just be kind"

5
rnblittle19, Grants, New Mexico 06/02/2022

Thank you Chris, Evie and team for such a great stay. You really helped us out by giving us a place to land that was warm, quiet, and just right for getting some much needed sleep. Sometimes you just don't know what a kind act can do, and this particular one cemented my belief that there is still kindness in this world. Thank you!

Wayne Hellberg, General Manager at SureStay Hotel By Best Western Grants, responded to this review
Thank you for your valuable feedback and allowing us to better serve you. We truly appreciate your business. We appreciate your kind words and we are so happy you chose us to provide your lodging needs. Have yourself a most excellent day! :)

"Quiet"

4
Tammy R, St. George, Utah 01/02/2022

Was nice to find this place. Plenty of rooms available, friendly nice staff. Very comfortable quiet. Accepted my pet. Was on the road all day and was so happy to find this place.Easy on off freeway access.

Wayne Hellberg, General Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank you Tammy for your valuable feedback. We truly appreciate your business and confidence in choosing Sure Stay by Best Western-Grants, NM, for your lodging needs. We don't mean to brag but our team is the friendliest hospitality team in Grants and they care that your stay was without incident. We are conveniently located just off I-40 Exit 85, and located within walking distance of good shopping and eating establishments. We look forward to serving you again! Have a wonderful day! :)

"Unexpected stay due to weather"

5
User 03/01/2022

Due to bad weather and driving conditions I had a to a get room for the night. I really enjoy my stay at BW, The customer services was good, we had a little miscommunication with my identity but it was taken care of. I really love it and would be willing to stay again

Wayne Hellberg, General Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank you for your positive feedback and for sharing your stay experience Kyle. We look forward to serving you again. I have also shared your compliments with our team. They were all happy that you enjoyed your visit with us. Have a wonderful day! :)

"Route 66 adventure!"

5
ZPJohnston, Crestwood, Kentucky 23/12/2021

Checked in bone tired and hungry with no reservation (which is not unusual for us). Staff are extremely friendly, we got a first floor room, which we were praying for and totally surprised at how nice everything was considering the price we paid! It's right off 50 and next to Dennys (which was great) and a Walmart, what more could you ask for! Thanks management, we'll definitely see you again!

Wayne Hellberg, General Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank you for spending the night with us! We truly appreciate your business! Our hotel is conveniently located near shopping & dining choices and our team is made up of some of the friendliest and most kind folks you will ever find in the hospitality business! Thanks for noticing! We look forward to serving you again. Happy holidays to you and yours! :)

"Traveling through New Mexico"

5
kathleenheadrick, Denver, Colorado 07/12/2021

Rooms were clean and quiet. Breakfast was adequate and breakfast area was clean and well tended. Staff was helpful and very knowledgeable. Pool and spa were not available due to Covid but all other amenities were available.

"Nice"

4
Cheryl W, Cedar City, Utah 02/12/2021

We had a nice, large room with a king bed and handicapped access. Every unit has a microwave oven and refrigerator and free Wi-Fi. Breakfast was until 9 a.m. This motel was near a Denny's and a Wal-Mart.

"PASS ON THIS"

1
BETTY B, BRIGHTON 05/11/2021

This hotel was one hot mess! It had amazing reviews so we stayed but it was horrific!! The tv did not work and they were unable to fix it. There was no hot water. The toilet was unbelievably disgusting. The replacement roll of toilet paper was wet and moldy. The air conditioner was loud and rattled all night we had to turn it off to sleep. Bad spot in tile floor chipped painted walls. The bath towels were very small and threadbare, The only redeeming thing was the sweet lady at the desk who tried her best to help. It is next door to Denny's and WalMart which was good for us but added noise. Would NEVER recommend this place. Do not believe those great reviews!!

Wayne Hellberg, General Manager at SureStay Hotel by Best Western Grants, responded to this review
We apologize for the inconvenience experienced. Your feedback is greatly appreciated. Thank you for commenting on the excellent service you received during your last visit. We have investigated the issues mentioned. We look forward to better serving you in the future.

"Maybe someplace between average and good."

3
Fred H, Rockford 28/10/2021

Very friendly desk clerk. Room was large and bathroom was super large. Nice frig, micro. Adequate breakfast. The hotel pool was drained and appeared to be unused for a while. There were a lot of convenient plug points for devices in the room. Good for a stop on a long road trip.

"Keep driving!"

1
User 16/10/2021

I reserved a room for my mom who is in her 60's and had just driven 13 hours, I had special request for 1st floor due to knee issues. They gave my mom a DIRTY room on the 2nd floor and to top it off the door to her room does not lock! The room smell is overpowering. I have stayed at Best Westerns before and they are loads nicer than this place. Seriously save your money, continue driving and find a different place to stay. It's not worth the $100/night they charge. You'll thank me later!

Wayne Hellberg, General Manager at SureStay Hotel by Best Western Grants, responded to this review
We apologize for any inconvenience you may have experienced. Your feedback is greatly appreciated. Thank you for commenting on the excellent service and cleanliness you received during your last visit. We have investigated the issues mentioned. We look forward to better serving you in the future. Have a wonderful day!

"The worst place to stay"

1
User 07/10/2021

OMG. This was so bad, we have stayed in many Best Western hotel before. Most chain are so good but this one. It is not even good enough for dogs. Shower water was not warm enough before it got cold. The a/c did not work and the room was so stuffy. I open the window but there was so much noise and the walls so thin you can here the person in the next room peeing. They have pay me millions of dollars to have come back here. People $ 1.00 is to much monies to pay.

"Disappointing!"

2
Marita38, Kewaskum, Wisconsin 04/10/2021

Two queen beds. Room was not huge but adequate. Seemed recently remodeled. Big bathroom. Nice all wood floors, so no dirty carpeting, however I spilled some water between the beds and when I wiped it up with a white towel, it was pretty black. Grants is a town of about 8,000 and seemed like a lot of boarded up buildings and closed businesses. There is a nice Wal-Mart right behind the motel. Not sure I would recommend the area as seemed a little sketchy. Breakfast was very minimal. Was quite busy the night we stayed and there was only luke warm water for our shower. Toilet needed a good scrubbing under the rim. Quite discusting. There are other hotels in the same area, but all reviews were about the same as the SureStay.

"Keep Driving"

2
User 04/10/2021

We arrived before regular check in, and the lady at the front desk was not pleased at my request to check in early. We had requested a king bed but was told other people wanted them so she put us upstairs with 2 queen beds. So now our poor senior dog is climbing up and down stairs. The room had not been cleaned; smelled like cigarette smoke. Sheets were dirty and we had to request fresh ones. Hair in the shower, toilet dirty. I chloroxed the bathroom and swiffered the floor myself. We found only 1 staff member friendly; hence 2 stars. The maid wasn't even happy about refilling coffee pods. These people don't like their jobs, or comprehend hospitality. This place honestly needs a complete overhaul in staffing and policies. We stayed and made the best of it due to our schedule but would never stop here again.

"Dirty"

1
traveljunkie03, Wisconsin 25/09/2021

The bathroom and refrigerator were dirty. I did a quick wipe-down with my own disinfecting wipes, but the toilet needed a thorough scrub. There was a partial roll of toilet paper, but no extra roll available. Sheets and towels seemed ok. Room door was hard to open and close. We got up early and I noticed that others near our room were also up early, so this might not be a good location for those who want a quiet spot to sleep in.

"short stay"

2
User 27/08/2021

City shut off water unable to take shower had to buy water to brush our teeth gritty dirt on floor. The breakfest was very limited because of water being shut off.I have had better expierence at this hotel in the past

"Great hotel."

5
delriotn07, Sevierville, Tennessee 12/08/2021

Liked this hotel. But there was no hot water!! Other than that this was a great overnight stay! This is a sister hotel to the best western. Great on off exit to interstate! Walmart right behind hotel!

"NO HOT WATER IN THE AM"

1
User 11/08/2021

Seriously no water in the am. I mean 9am. Call the front desk several times and no one answers. Call again with my own phone and the guy answers and says we do have hot water. They do not have hot water. Ice cold. Not the guys fault but FYI, NO HOT WATER FOR HOURS IN THE AM!!!!!

"DO NOT STAY HERE"

1
Linda B, Bloomfield, United States 04/08/2021

Bed is very uncomfortable. Swimming pool and hot tub not working, was lied to when called and asked before making reservation. Very basic breakfast. Would not recommend! DO NOT STAY HERE, NOT WORTH THE MONEY!

"Old and dirty"

1
LeticiaC2289, Tehachapi, California 04/08/2021

New furniture can't hide how dirty and old the rooms are. Walls and floors were disgusting. Had a hard time shutting the door. Pictures were deceiving on website. This is not a hotel but a motel since access to rooms are from the outside. I was extremely disappointed.

"Stained linen…do NOT stay here"

1
Ejo526, Colorado Springs, Colorado 25/06/2021

We stayed here one night while traveling to our vacation destination. We booked 2 rooms and asked that they be as close to each other as possible. Thankfully, they were. Check-in went smoothly. You can easily walk to Walmart, Denny's or Dollar Store, if desired. Room seemed clean at first. There is no interior hallway. Doors are exterior. However, the area seems safe. That evening after showering and wanting nothing more than to sleep, we noticed when we pulled back the covers that our sheets had numerous stains and other people's body hairs in the bedding…we were so disgusted. However, by that point at night, I knew we would be hard pressed to move 2 rooms and still be near each other, so we, unfortunately, slept in God knows what and God knows whose unidentified specimen. Did we tell the front desk about the condition of the linen? No. Why? Because what was the point. We overheard another guest loudly conversing on his cell phone about finding blood in his room and wanting to switch rooms. What about the breakfast, you ask? Breakfast was bare bones and the waffle batter was soured. When we informed the front desk that the waffle batter was soured, did they replace it? No, he just took it down. So, if you decide to book here, proceed with caution. Reasonable rates…but I guess you get what you pay for and it is definitely not a hot breakfast or clean bedding, but hopefully it's not Hep C.

"Such a friendly staff"

4
User 02/06/2021

We had a really late check in, but the rooms were clean, and the woman at the front desk was so friendly and very accommodating to me and other customers behind me. The only thing I really had a problem with was the microwave was a little gross.

"Property is fine, but beware. You may not get the room you paid for"

3
mabel_leen, San Antonio, Texas 01/06/2021

We were hiking the Continental Divide Trail and were going to take a zero day in Grants. We are Best Western members so we booked directly with their website. They had two options. A double queen for $64 or a Large double queen with a sitting area for $76. The lower prices were because of a rewards member multi-night discount. We booked the large with sitting area for $76. When we got to the hotel, the night front desk lady was busy doing something so I patiently waited for 5+ minutes. Finally, I told her I had a reservation. She said “we have a hiker rate of $70”. Oh! Is that for the large with sitting area? No! It's for the double queen. Me: well I booked the large. (Plus the rate online was $64 for the double queen so why would I pay $6 more for the hiker rate?) She refused to give me the large room telling me the “suite” is $90 and she can't give it to me for $76. I still had my browser open on my phone and I physically showed her the rates online and what I booked. Again, she refused. We hiked over 20 miles that day. I was exhausted and tired. And just wanted to shower and go to my room. She could not understand that there are different rates and because of the rewards member/multi- night discount, the rate dropped. She said on her end that it showed I booked the regular double queen. I understand there could have been a mistake from the Best Western website but again, when shown proof of what I I reserved and paid for, she wouldn't give me my room. I even did a search for the next night in front of her and showed her the exact same rates, and she still wouldn't give me my room. I eventually had to ask her to call the manager - who didn't answer. She called another person and very snidely said to that person, “they're hikers!” What does being a hiker have to do with getting the room you paid for? Really frustrating. The whole thing took 20-30 minutes. We finally got into our room, and the toilet was broken. It would run forever. No big deal. We took the lid off and manually stopped it. The next morning, the maintenance guy came right away and fixed it. The room itself was clean and fine. I think the only complaint would be the room didn't have black out curtains, only thin white shades. If you wake up in the middle of the night, the room is bright from the lights outside. It looks like daylight rather than night. I would stay here again had I not had the issues with the front desk lady.

"Nice"

5
sambosgringa77, Grants, New Mexico 30/05/2021

Very nice comfortable clean good servic. Great motel and would definately stay again. Would recommend to all my family and friends. Cant remember being so comfortable at a motel as i was at this one. The best

"Suprised"

4
User 22/05/2021

The price was reasonable and when we viewed the room our expectations were exceeded. Did the sniff test of the room as well as the bedding and pillows. All smelled fresh with out that sickening typical hotel are freshener, which frankly makes me ill.

"Challenging Stay"

1
SeatteWAtraveler, Seattle WA 24/04/2021

I had read two days before that the hot water was a premium at the hotel in the mornings a d may run out. Checkin was ok got to room the upstairs room was so noisy that we had to ask the front desk to let them know. They calmed down a bit. Then as we settled down to bed we couldn't get the light to turn off by the beds. We hung a towels over it but it was still bright. I wouldn't stay here again! You have been forewarned!

"Would definitely stay again!"

5
User 14/04/2021

Room was very clean and the staff was super nice. Very accommodating and fixed an issue with the reservation that had a special request for a ground floor that nobody had read and booked us upstairs. Thank You

"Rooms were acceptable at best"

1
Bojacar43, Phoenix, Arizona 05/04/2021

The HVAC unit switched off / on every 30 seconds. The door had a big gap allowing cool air into the room. The clock in the room was accurate when we went to bed. I woke up at 6:30 on the clock, took a shower and we packed up to leave. It was still dark outside but did not think much of it. About an hour later we realized it was only 5:00am! Worst night ever!!

Manager Property, General Manager at SureStay Hotel by Best Western Grants, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"good travel stop"

4
User 03/04/2021

nice and friendly service very helpful and friendly easy access wal mart nearby for al needs gas stations close by easy on and off freeway access will stay here any time im passing through its a great stop

Manager Property, General Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank You for your review. We hope to see you again soon!

"Business Travel"

4
themeyersolutionllc, Tucson, Arizona 03/04/2021

Overall excellent customer services, if an issue arises the staff are great and try to accommodate guests. COVID-19 took away some of my experience as spa/pool was closed but I was pleasantly surprised with the snow.

Manager Property, General Manager at SureStay Hotel by Best Western Grants, responded to this review
Thanks for the great review. We hope to see you again soon!

"Rough night"

3
User 15/03/2021

The wall unit in the room was horrible and loud. It sounded like it was going to blow up every time it came in, which was very often. It was either leave it on and get no sleep, or freeze. The hot water also ran out very quickly during our showers. One of us took one the night before and the other in the morning.

Manager Property, General Manager at SureStay Hotel by Best Western Grants, responded to this review
We apologize for the inconveniences that occurred during your stay. We got our Maintenance team checking all the HVAC Units making sure they are in good working condition. Especially with the warm temperatures coming up we need those working.

"Texas here we come."

5
drhigg, Sacramento, California 13/03/2021

Easy to access from freeway. Staff was very nice and helpful. Close to a Walmart and restaurant next door, fuel close. Had a box truck, plenty of parking. Pet fee was more responsible than other hotels, $10.

"Good for the value"

4
JamesRH72, Artesia, New Mexico 09/03/2021

We read online that the hot water didn't last long and that was true. Plus, we booked a smoking room but there was no type of vent fan in the room or bathroom. Other than that, everything was great! It was within walking distance of Walmart and Denny's and across the street a short way from a Walgreen's.

Manager Property, General Manager at SureStay Hotel by Best Western Grants, responded to this review
Thanks for your review. We will be inspecting our smoking room for proper ventilation. Thanks Again!

"Beware of Hot Water problems."

3
itschancehill, Loveland, Colorado 25/02/2021

We stayed in mid February and the hotel was having problems with the hot water. We were not able to take a hot shower for more than a couple minutes at a time. Was told by front desk clerk that we needed to wait because a lot of people were taking a shower. We thought this was crazy as most hotels should have the ability to take a shower and have no problems in the morning. However, everything else was nice. Beds were comfortable, quiet, biggest bathroom in a hotel of that price range. Evey, the afternoon/evening front desk clerk was friendly and worked with us to contact a manager about our hot water problem. We could not reach a manager, however and had to contact the customer care at corporates to get a resolution about the hot water.

"Grants Hotel, Grants New Mexico"

1
qdavis2021, Scotch Grove, Iowa 23/02/2021

Will never stay at this hotel again. No hot water and not told about it at check in. No discount for the poor service. Will question Best Western recommendations from now on and will not use them if possible. Talked to another guest who got a reservation in the morning and was told no hot water but they would be put up in a sister hotel. Upon arrival they were told the hot water was fixed. They were lied to. IT WAS NOT. Worst hotel I've been in.

"Two nights of heck......."

1
User 18/01/2021

Couldn't get checked in not sure why, no hot water after 2mins, second day no water, toilet backed up, hair dryer burned up. Just seemed like this place had water problem and did not tell me until after i checked in

"Sleepless Night at SureStay"

2
User 08/01/2021

Representative at hotel informed us that there would be a free breakfast served the next morning, but to no avail. Toilet in Hotel Suite ran all night long, could not get a peaceful sleep, defeated purpose, waste of money.

"Short Stop"

2
User 14/12/2020

I just needed a warm, clean room with coffee. Nothing fancy...I was provided warm and clean and a coffee machine but it required a coffee pot...AND coffee grounds...which were NOT provided! I didn't think to check the night I arrived. (My bad). So the discovery of the missing pot and coffee was not one that excited me in the morning. Luckily I made it to the front desk, walking in the freezing cold ( it really wasn't super cold) without incident to get a cup of the thick black joe provided at that location...Front desk girl was not helpful and not friendly.

"Comfortable, clean, quiet, updated, but..."

3
User 17/09/2020

This is a great little place for what it is - an inexpensive place to get a comfortable night's rest. The rooms are very clean and comfortable. They're not fancy, but updated and I didn't hear any real noise bleed from outside typical with most motels. It's an older building, and the setting isn't the greatest, but they are taking obvious steps to update it. However... One BIG complaint. We had arrived at the hotel at midnight after a 10 hour day of travel and were told breakfast was from 6 AM - 9 AM when we checked in. After 4 days of travel on our cross country move that included “bag breakfasts” at three consecutive hotels with the same exact items each time (bottle of water, granola bar, a piece of fruit, and a muffin), we were looking forward to finally getting some different breakfast items. Items that were different, possibly warm, and that we could actually choose for ourselves. We arrived in the lobby at 8:25 AM only to find them putting away the last few boxes of breakfast items into storage. The floor and counter had been cleaned and everything was reset for the rest of the day. It was obvious that they had been tearing things down for a while and had probably started putting things away at around 8:00 AM or so. When we inquired about breakfast, we were kindly offered...you guessed it...a “bag breakfast.” Sadly, this was the second time we experienced this at a hotel on this trip. What in the world? Hotel owners and managers, let me offer two pieces of advice: 1) if you say you're offering breakfast until a certain time, then honor that. Keep your word. Don't lie. It's important. If I would have known that you were closing up at 8 AM, my family and I would have been there by 8 AM. All you had to do was tell me. No big deal. But you didn't even give me that chance. So, if you state that your breakfast area is open until a given time, then leave the stuff alone until that time. Don't close it up early! You don't know who might roll in @ 5 minutes to close expecting to get what they were promised. Honestly, this seems like a little thing, but it's not. It's huge. It put a bad taste in my mouth for this hotel. 2) ”Bag breakfasts” served their purposes, and I get that, but they are NOT a substitute for breakfast. It's a snack bag. Call it what it is. Very few people would actually choose a piece of random fruit, muffin, cereal/granola bar, and a bottle of water for breakfast. So please don't say you offer breakfast when what you're actually offering is a grab bag of random snack items. Again, great little hotel, but fix the breakfast thing.

"Quick night stay"

4
stacy5981, Las Vegas, Nevada 16/08/2020

Quick stay overnight on way home. No elevator, got upgraded to handicap ground level room due to my hip health. Easy on off I-40. Clean. Comfy bed. Pool looked old and closed when we arrived late vs closed to covid. Breakfast was available the front desk as grab and go only due to covid protection.

Manager Property, General Manager at SureStay Hotel by Best Western Grants, responded to this review
Dear stacy5981, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5052877000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Adequate"

3
BackRoadBruce, Florence, CO 24/03/2020

Decent place for an overnight. Restaurants and mini-mart close by. Room could have been cleaner and door was difficult to open. Hot water is scalding, so be careful. Heat-A/C worked well, fridge was noisy. Wifi was a bit slow and dropped a couple of times, but got the job done. Lots of entertainment choices on Dish network. I would overnight here again.

"Budget Hotel"

2
shnpan, Birmingham, Alabama 07/02/2020

This is the budget line of the Best Western chain. We had a room with two queen beds that was barely big enough for the beds. The bathroom was very large with a clothes hanging rack open to the room. There was a lot of wasted space in the bathroom. The television was small and had poor reception. The check in was slow as they could not find our Best Western Reward status. The room was noisy with loud talking coming from the parking lot. The beds were squeaky with scratchy sheets and blanket. Breakfast was in a small space in the lobby. The television volume in the lobby was too loud as you could not carry on a personal conversation without shouting.

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Clean comfortabe stay for a very reasonable price"

5
ddavidsonkc, Mesa, Arizona 26/01/2020

They have just remodeled so everything is clean and fresh. Like many hotels they have replaced the carpet with laminate which for us feels much cleaner and more sanitary. Front desk was busy and a bit abrupt when we arrived but gave us their full attention when it was our turn to check-in. They serve breakfast and more importantly coffee. We didn't not use the pool or hot-tub but it's available till 11:00PM. It's just I40 so very convenient.

"Review"

2
kimberlylopez1338, Fort Worth, Texas 22/01/2020

Me and my family stayed in this hotel customer service could be better. The room smelled like cigarettes and it was a non-smoking room. There was bloody towels in the restroom. Other than that everything was OK

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Dear kimberlylopez1338, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Disappointed"

2
joanremick48, Palm Springs, California 14/01/2020

We stayed one night on our way to California. We had our dog with and there was an area out back in the brush for him. Denny's and Wal-Mart just next to parking areas. Our bathroom was not clean!!! Not much for continental breakfast. I did not feel safe at night taking the dog out. Had hubby do it!!! We had pizza delivered from Domino's and it came super hot with utensils, paper plates and napkins.

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Dear joanremick48, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Excellent Stay"

5
Devaya S, Hendersonville 06/01/2020

From the check-in experience to the last detail, I was extremely pleased. Spotless and fresh, all amenities one could want, clean and very comfortable bedding, quiet and efficient heater for a cold winter night.

"Reasonable value for money"

3
User 30/12/2019

Odor in lobby. Toilet in room clogged. Otherwise good. Pool was warm, towels plentiful. Breakfast was sustaining with adequate choice of items. Room was clean. Beds were comfortable and area quiet. Price was right.

"Overnite"

4
User 08/12/2019

Overall good. Small town.food limited. Amenities good. Convenient for our travel. And you were pet friendly.convenience to freeway . And have a super store for travel snacks, noise control. Except the neighbors door was broken. So they had to fix it.

"Bad wifi and bed bugs"

2
2Btravelingagain, Seattle, Washington 07/12/2019

Refurnish was nice, appeared clean, good towels, night staff was very nice, breakfast was ok, but as title says it all - crappy wifi and bed bugs (room 120). Do not recommend this place for those two specific concerns - not worth my money

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Checked the entire room, but no beg bug found. Sorry for the inconvenience again, sometimes due to heavy wind Wifi gets slow. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Late Night Check in"

3
User 02/12/2019

Checking in was a bit of a struggle. The room needed to be swept and mopped desperately and counter tops wiped down including moving objects to wipe under those as well. I went to make coffee when I moved the pot to plug it in I noticed lots of hair and bird feathers.

"Staying in Grants New Mexico"

5
chrisandstevek, Martins Ferry, Ohio 24/11/2019

Brand new everything, flooring, sheets,towels, lamps, colors. Like that the room had blinds and not curtains. Made the room feel so clean. The only thing we didn't like besides breakfast was that the clothes rack was in the bathroom next to the shower.

"A great find."

5
martyriley2019, New Vienna, Ohio 07/11/2019

As fans of Best Western Plus hotels, we were so pleased to find another member of the Best Western Plus family. SureStay, like other Best Westerns was clean and attractive and the employees were helpful.

"Electronic locks malfunctioned"

2
Alan T, Saint Paul, Minnesota 01/11/2019

While at breakfast, the room's electronic lock malfunctioned. We were locked out of our room for at least 1 1/2 hour. The desk attendant tried to open the door, but she apparently did not know how to use the equipment. We had to wait while they called in a maintenance person so we could remove our belongings. Nothing done to make things right with us.

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Dear Alan T, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Big room but a little noisy"

4
443cheriseb, Austin, Texas 25/10/2019

Check in was quick and the staff were super friendly. Room was spacious and clean. Close to a dollar tree and walmart. Breakfast was simple but enough. It was however noisy when someone next door opens/ closes doors and people walking by. Bed comfy, pillows not so much. Had a hot tub and laundry machine.

"Clean cozy hotel"

5
User 31/08/2019

Nice spa and pool area. Kinda questionable neighborhood but really clean rooms and nice hotel close to interstate. We were just passing through but we would definitely recommend this hotel. It was pet friendly which was also what we needed for our dog.

"Great stay/ Weak WIFI"

5
User 24/08/2019

Room was great, slept very well. WIFI service is weak and troublesome when attempting to conduct business online as service continued to be dropped. I would highly recommend this SureStay if not needing internet WIFI service.

"Better than what you pay for..."

4
User 10/08/2019

We checked prices in the area and decided to try our luck here. It was about half the price of the others around. All we cared about was getting clean sheets and some sleep to continue our trip in the morning. We got more than we expected. My only complaint would be needing more time to get to the breakfast before it ends, at 9. But even then they were helpful for one of our teens that had a little trouble getting the in time.

"Quite disappointed."

2
Stewart H, Rio Rancho, United States 05/08/2019

This is a newly "renovated" hotel. It wasn't. It was merely patched up and quite TACKY. Our room had lighting that would not turn OFF. Had to unscrew bulbs. Refrigerator not working. Acted like electrical system overload. Towel rack/clothes hanger already pulling out of wall. Could get no assistance from front desk staff, at all. Apparently no on-call maintenance person after normal hours.

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Dear Stewart H, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Highly recommend"

5
User 26/07/2019

Recently renovated and clean rooms; staff went out of their way to make sure we were comfortable; great breakfast from 6-9AM, overall an excellent value for the price. Best Western has done a very good job with the design of the motel.

"Pet and people friendly"

5
User 24/07/2019

We travel with our puppy toy poodle so our priorities have changed as to our accommodation needs. This was our first experience with SutreStay. We found it to be clean and very pet friendly. I'll sacrifice carpet for tile in my room for my pup being welcome any day of the week. N

"Worth every cent!"

5
User 21/07/2019

I normally never book hotels in advance. So, as usual, as I drove by, dropped in and got a room. I was very pleased with the cleanliness of the room I got and its amenities. Large bathroom, very comfortable beds and linen. The room had everything I needed. Breakfast was free too. Will be using this place again. Best Western does it again!

"Surprisingly nice!"

5
travelady56, Alamogordo, New Mexico 17/07/2019

I spent one night at this hotel after a very long day of travelling. It was really nice! Recently renovated. Room was large and had all the amenities a traveler needs or wants. The hotel had a pool and spa-squeaky clean! It was in a great location-easy to find, right off the highway. The staff were friendly and very helpful. I highly recommend this location.

"Above and beyond"

4
Goma007, Riverside, California 17/06/2019

The room was a typical Best Western/Sure Stay. However, my husband forgot his Kindle in the room and it was a lot of trouble (for the motels) for them to find it for him. Even though he called the wrong hotel (also a Best Western in town), the two hotels worked together to get his Kindle returned to him. I appreciate all the "back and forth" the two motels had to do to figure out where he left the Kindle. Great location to visit El Malpais National Monument and close to a Subway and Walmart.

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Dear Goma007, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5052877000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"No hot water/cigarette burns on comforters"

1
User 14/06/2019

Only been here a few minutes and it's not good. No hot water in the shower. Trying to call the front desk and no one answered. First of all wrong number on the card in the room. Room phone has no direct access and cell phone goes to an unavailable number. Mini fridge is hot. Burns on the comforter and a price list on the items in your room in case you want to steal them. Thanks. Not gonna happen. Don't stay

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Very pleasant experience."

5
Relax17151855051, Saint Louis, Missouri 11/06/2019

We had been driving a while and saw the Best Western signage. We tried to stay there but the hot tub was not functioning so we went to Sure Stay. Not disappointed at all. It was a terrific choice for us.

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"PASS BYE"

1
Jim M, Cottonwood 08/06/2019

would not reccomend this place except in case of emgercy. its a old hotel with a fesh paint job and new bathroom vanaties, does not warrant a $99 price tag. examples, the toliet paper dispenser is located so you need to be a gymanist, mattresses squeak, big empty bathroom with small vanity, ironing board wouldn't stay up, was going to use as table. walmart is next door and parking lot full of semi's running all night. take the brand new best western across the street

surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Dear Jim M, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5052877000. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"No Hot Water for 3 nights, only excuses! Room service was dismal."

1
User 04/06/2019

The water heater broke on the first morning. When I went to the service desk to find out what's going on I was told that it will be working that afternoon. That night, still no water. Next morning I was told the plumber would show at 9 and fix it, there would be hot water in the afternoon. But no, not for our entire stay! Room service left notes to tell us they could not make beds because of our personal belongings in the room, they never came back for the rest of our stay. Upon checkout, the manager offered a $20 discount for our inconvenience! Never again!

Manager P, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"bare bones, but clean, frig and microwave "

3
maryhQ4267PN, Kansas City, Missouri 20/05/2019

looking for a nice place to stay with pool,, turned to be an indoor pool but you have to walk outside to get to it from every room. Very disappointed as it was in the 50's, too cold to be going back and forth.and your not allowed to wear street clothes into the pool area.The room was clean,and roomy. Beds comfortable, with frig and microwave in room . Breakfast provided, it was only continental- no protein available and the only gluten free option was instant oatmeal. luckily a Walmart close by for a protein option.

"Surestay. Nope not again"

3
User 10/02/2019

Way overpriced. Of course all the hotels are here in this dump of a town. Guests are loud and feel untitled to ruin everyone else's stay. Front desk does nothing. Asked for manager. That never happened. Oh and the breakfast was suppose to be till 9 am. 8:15. It was cleared out and only rancid coffee was available. Best Western, you need to get your act together

"SureStay / Travelodge"

3
ABRAHAM F, Philadelphia, Pennsylvania 11/07/2018

This property is in transition from a TraveLodge to a SureStay by Best Western. 2 Bed suite was on the small side, but beds were comfortable. Pet friendly for those having pets, but very irritating for those without pets. Barking dogs in some rooms and unattended barking dogs in parking lot. Staff was notified. Breakfast needs to be improved, (1 star)

"Although this is an older hotel, the price and room was..."

4
countus123, La Jara, New Mexico 14/06/2018

Although this is an older hotel, the price and room was very good. My husband smokes and the Travelodge is the only convenient one in Grants.

"An OK stay during a hike on the Continental Divide Trail"

3
User 08/06/2018

Friendly staff. Rooms are large. A bit run down. Needs some TLC and the ratings would go up. Right off the Interstate, but a couple miles from "downtown" where all the local eateries are. Friendly to hikers, including a "hiker box".

"Under renovation..."

3
archangel7m, Tucson, Arizona 04/06/2018

This property is in transition from a TraveLodge to a Sure Stay by Best Western. The rooms are undergoing renovation so only about half of the hotel is open. Evy (desk clerk) was very pleasant at check in & was the main reason I stayed even though there was quite a bit of construction. Rooms are aged but clean. Ran short of hot water while showering. Had to hurry. Morning desk clerk was useless. Parked behind her computer screen. No greetings to morning breakfast guests. Paid no attention to breakfast area. When checking out she had great difficulty printing my receipt. I told her that her guests would very much appreciate it if she were to get out from behind the front desk & clean up crumbs & drips or spills in the breakfast area.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.