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Best Western Plus Hotel Superior Inn, Grand Marais

4.5/5  - basé sur 1043 notations.
104 1st Avenue E US Highway 61 E, 55604-3130, Grand Marais, United States - See map

Stay at this 100% non-smoking Grand Marais, Minnesota hotel located on Lake Superior near Lutsen Ski Mountain, Boundary Waters Canoe Area and North House Folk School. Welcome to the Best Western Plus Superior Inn located in Grand Marais, Minnesota. Guests staying at this Grand Marais hotel will be on Lake Superior with private cobblestone beach and near Cook County North Shore Hospital, the Cook County Airport and the Gunflint Trail. Proudly offer 66 recently renovated, richly-appointed guest rooms complete with 40-inch flat panel televisions, free wireless internet access, microwave and refrigerator. Guests will wake each morning to a delicious complimentary hot breakfast. This Grand Marais hotel's additional amenities include a choice of whirlpool, fireplace or Renewal Steam Suites with walk-in steam shower and picture window with view of Lake Superior. Pets allowed in first floor Traditional rooms, Beargrease (JB Wing) and corner fireplace room on first floor. Business travelers will be close to the U. S. Coast Guard, Border Patrol, Cook County Courthouse North Shore Hospital and Forest Service, Gunflint Ranger District office. The Best Western Plus Superior Inn is close to a variety of summer and winter outdoor activities including biking, hiking, fishing and boating, downhill skiing and cross country skiing, snowmobile trails. Hotel guests often choose the Best Western Plus Superior Inn when attending the John Beargrease Dog Sled Race, Ham Run Marathon, Fisherman's Picnic, Grand Marais Art Festival, Moose Madness, Unplugged, and sightseeing the fall foliage on nearby scenic byways. For superior customer service and a convenient location in Grand Marais, make a reservation at this award winning, lakefront Minnesota hotel today. Enjoy your stay.

Best Western Plus

Hotel Superior Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1026 guest reviews
NOTE ISSUED
Excellent
698
Very Good
246
Average
58
Poor
15
Terrible
9
REFER TO NOTICE
Business Business
55
Couples Couples
524
Family Family
287
Friends getaway Friends getaway
95
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lake Superior... The ocean's distant cousin."

5
14/09/2018

On the spur of the moment, my wife Amy and I decided to head to Grand Marais for quick get away. Easy to book a room after labor day. The hotel looks new and well maintained. The room was very clean and had a southeast.view of Lake Superior. The bathroom reminded us of being at a spa. We didn't require house keeping, but did interactive with the staff. Everyone was very friendly. The location is ideal, north side of town, close to the main area and right next door to Super America (which was quite convenient). I forgot how Lake Superior reminds me of being at the ocean with the view and sound of the crashing waves. It's just missing the palm trees and sand. We would definitely stay here again.

"nice view of Superior"

3
10/09/2018

Nice hotel put quite high buck. Nice location and friendly staff. Air conditioner was not the best. Town of Grand Marias was very nice, Next time I would bring my fishing rod as they were catching lake trout off the jetty.

"Beautiful view. Wonderful staff."

5
09/09/2018

The room was very nice with a great view. One of the best BW Plus's we've stayed at. We were on vacation and decided to go to Thunder Bay Canada for a day and then head back toward Duluth. We had a couple large bags of apples from a roadside stand, and learned we couldn't take them into Canada. The hotel staff was so nice and agreed to keep them for us until we came back. We really appreciated their help.

"Lake Superior Views - Yet Close To Everything In Town"

5
07/09/2018

We stayed here while visiting the BWCA. The location is superb! We loved the small deck that allowed us to enjoy the water front view. There is also a nice beach in front of the hotel. Staff was fantastic and friendly! The hotel is close to everything in town - walking distance to groceries, liquor store, restaurants, shopping. My husband ate at the hotel and said that the food was much better than most free breakfasts. My daughter and I walked over to World's Best Donuts (they might be right!) and walked along the breakwater one morning. Lovely experience! The rooms are comfortable, nice bedding. The bathroom is designed so that the shower and toilet are closed behind a door while the sink is outside. Great for families all getting ready at once. Noisy though, if someone is trying to sleep in. I'd highly recommend this hotel!

"Weekend Up North"

5
23/08/2018

What a great hotel! Wish we knew that we would have such a great lake view earlier so we would've arrived earlier to enjoy more of it. Front desk clerk was fabulous...breakfast was good...room was clean and bed was comfortable.

"Wood Carving Classes"

5
16/08/2018

My husband was taking a wood carving class for 3 days in Grand Marais and we stayed at this best western with our 10 yr old grand daughter. The hotel was very very nice. Our room faced the lake and the view was amazing. Our grand daughter loved the breakfast she thought we were eating like royals. Hotel is just 5 min to town for lot's of wonderful shopping. I give this hotel 5 stars. We will be back

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We are glad that you had a nice stay and enjoyed our breakfast! Thank you for sharing your feedback on Trip Advisor. We hope to see you again soon.

"One of the nicest rooms I have ever stayed in!"

5
12/08/2018

This was a true treat! The room was clean and very comfortable and the robes just right - not like some of the ill-fitting ones that come in other chains. We booked a whirlpool suite and it was grand! Fireplace, balcony overlooking the lake that was comfortable for dining, refrigerator, microwave, double sinks, and a make-up mirror. The best part was the amazing shower! It had an overhead rain-head, tiled bench, and double shower heads on both sides. A bench ran the length and was as elegantly tiled as the rest of the shower. The breakfast was amazing as well. Very fresh scrambled eggs with enough sweet red pepper to give it color and taste. There was also chicken breakfast sausage that was mildly sweet (reminded me of the taste of Kielbasa) with coriander. Locally made wheat bread and wild rice and cranberry bread. The breakfast bar also sported the first self-service pancake maker I have ever seen! Assorted breads, muffins, and locally made scones rounded out the choices, as well as the standard yogurts, granola, fruit and juices. The icing on the bun, though, was finding Lefse! That was a special treat for me! All the staff we encountered were friendly, professional, and gave us the sense that they were there to make us welcome and comfortable.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for sharing your experience on Trip Advisor. We thrilled that you enjoyed your stay and appreciate your comments. You stayied in our Renewal Steam Suite, which does have a very nice shower :). Please come back again soon.

"WOW!"

5
12/08/2018

It had been three years since we were last here and we were quite surprised at the change. They did a whole redo of the lobby, breakfast area, and check in. Added more space, a beautiful floor to ceiling fireplace, and bar/munchies for the evenings. The bathrooms have been redone with lots of stone and glass, new sliding doors leading to the balconies. The staff is still terrific, the location perfect, with the waves of Lake Superior right outside your room, views of Artist's Point, walking distance to everything in Grand Marais.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We are so glad that you enjoyed your stay with us. Thank you for sharing your comments. We hope to see you again soon.

"Disappointing stay"

1
06/08/2018

I have stayed at this hotel a number of times over the years and never experienced such poor service. The hotel, despite being renovated recently, is run down and the grounds are atrocious...weeds everywhere. The "balcony room" I reserved was less than 1 foot off the ground; the weeds were taller than that. The staff were rude and not helpful. When I informed the front desk that the wifi was not working (each morning of my stay), I was told that it worked on her phone so it was my problem (with 5 other people confirming a similar problem). I was also told by another person that the wired internet was working fine so there was no problem with the WIFI. The breakfast foods were lukewarm and they apparently allow dogs in the eating area, since I had to personally ask a woman with her 2 dogs to leave due to my family's allergies. (The dogs were not trained for medical purposes.) Parking was also scarce. After having several nice stays at this property, I will likely never return.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We are sorry to hear that your stay fell below your expectations. We just renovated our lobby area and added a bar/bistro, fireside great room, a new whirlpool and fitness room, and renovated about half of our rooms and are sorry to hear that you felt it is run down. With the indoor renovation we also had our landscaping re-done. Out back by the lake we are in the process of restoring the area which was devastated by a major storm in October 2017. Regarding the WiFi trouble, I apologize that you were not directed to contact the Hospitality WiFi tech support number, or that we did not do that for you; that is our normal course of action when problems arise. Dogs are not normally allowed in the breakfast area. We pride ourselves in providing excellent service and amenities and once again apologize that we fell short during your last stay. We hope you will consider staying with us again during your next visit to Grand Marais.

"Even better"

5
03/08/2018

We've been staying here for years when we're in Grand Marais, and the recent remodeling has made it even better. The rooms are still spacious and comfortable, with a view of Lake Superior. A couple of years ago they enlarged the lobby and built a new two-story breakfast room, adding a small bar in the lobby (which we have yet to try). We love that they kept the rooms as they were, already wonderful, but improved the amenities. We'll continue to return every year.

"Comfortable stay with a view"

5
02/08/2018

I chose this hotel because every room is on Lake Superior with a spectacular view. I was pleasantly surprised that my room and the breakfast dining area had been tastefully rennovated. I stayed three nights and will definitely stay here again!

"Nice hotel, good location, nice view"

5
02/08/2018

The view of the lake from the room is amazing. The room itself was clean and comfortable. No problem with the wifi. The shower with the two shower heads was a plus. The staff was friendly and helpful. Told us when we checked in that the hotel was booked solid so the parking lot would be rather full and if we had a good spot, we may want to keep it. We did since there are a lot of restaurants and shops within walking distance. The beach is right outside the door and an easy walk to Artists Point. Breakfast in the morning was one of the better ones that I've had at a hotel. Staff replenished the food quickly. No complaints about the hotel - there is even a bar in the lobby.

"We will be back"

5
01/08/2018

every room has patio and direct lake views. Decor is wonderful and beds are extrememly comfy. The location is superb! Walkable location to most all in town. We've done extensive traveling and found this location BW to be a step above for comfort, clean and nicest people. Also they have a wonderful breakfast offfering included with room.

"Simply gorgeous"

5
30/07/2018

An awesome hotel with beachfront acess and great balconies. Went to sleep listening to the sounds of the lake Great room with a great breakfast before we walked the beach. An awesome little town that has so very much to offer.

"Very nice hotel"

5
29/07/2018

This is our second year staying here. We love it. The rooms are very comfortable. We had a gas fireplace and the view of the lake is beautiful. We can hear the water out on the rocks at night time and we loved that. The rooms are clean and well-maintained. The hotel Was recently remodeled and very nice. The breakfast is really good with hot eggs, pancakes and much more. Service was very good. I wish they would put chairs by The lake. Otherwise, our visit was absolutely perfect and will stay there again and again.

"Beautiful view!!!"

4
23/07/2018

Our room was spacious and had a beautiful view. The property is very nice and has a nice hot tub and work out room. We missed having a pool but kept busy out and about sight seeing. Breakfast was good with many things to choose from. Hotel is on the beach of Lake Superior and has a nice rocky beach. Would've been nice to have a few chairs out back to gather with friends or a fire pit. I would stay again and would recommend the property. It was a little high priced once all the taxes were added but it was high tourist season.

"Lake Superior Motel"

5
23/07/2018

This is a lovely motel with balcony's over beautiful Lake Superior. We always stay at this hotel when we travel to Canada for fishing. This motel has a great place to park fishing boats. It is very close to downtown so we can walk to restaurants and stores. It is right on the shore of Lake Superior. It is a clean and comfortable motel and serves a wonderful breakfast

"Beautiful Hotel"

5
22/07/2018

This newly renovated hotel is a great place to stay. The staff were all friendly and courteous. We had a king bed standard room. Everything appeared to be very clean. The bed was comfortable and the room was just what we needed. You've got to love that all rooms have a lake view as well...there's nothing quite like a Lake Superior sunrise. They serve breakfast in the morning; it was great. There were hot and cold dishes, coffee, juices, etc. It was great to be able to fill up on a healthy and hardy breakfast before a day of adventures. And the location of the hotel is great too...we were able to walk to everything in town. Would definitely stay here again.

"Great hotel with wonderful view of artists' point!"

4
17/07/2018

We booked two rooms for a family trip to Grand Marais. The team was very flexible about room cleaning (how much and when). I appreciated the separate toilet/shower from the sink/mirror which made getting ready with multiple family members easier. The front desk was good to encourage us for their frequent stay program given the length of stay and number of rooms. We had supper at the hotel one night and the food was good and convenient.

"Nice spot"

4
07/07/2018

Front desk was friendly. Room was clean with the exception that I found a cotton swab on the bathroom floor and a quarter by the bed. The sweetener was removed from our in room coffee condiments bags. That was a little weird. I'm vegan so there wasn't much of an option at the free breakfast. Just fruit. No dairy free options. There's a co-op around the corner so I was purchasing food there and just kept it in my fridge in my room because there are no restaurants with vegan options here unfortunately unless it's a daily special. View from room was nice. You can hear the water and seagulls all day

"Excellent accommodations"

5
04/07/2018

We just stayed at the Best Western Superior Inn in Grand Marais, MN. They made some excellent enhancements to the hotel including room updates, a great commons room that serves the best continental breakfast I've had at a hotel, a fun bar that serves some great food (available for room service also), and a nice whirlpool and work out room. The staff was excellent. Special shout out to Bob at the front desk and Andre (not sure of spelling... sorry) at the bar. You can walk to anywhere in town. Great views of Lake Superior. Thanks for helping us celebrate our first anniversary. We truly appreciated the champagne and chocolate's. We can't wait to visit again!

"Second time staying here and we enjoyed our stay even more!"

5
20/06/2018

Our first stay was in March a few years ago - which was out of season, BUT little warmer!! HAHA!! We stayed this time in June and which it was more for the rate, it was a great stay! The weather for that weekend was 'normal' per staff!! But, we plan to stay again, and again!! The rooms were recently updated and were very nice. The beds are comfortable and great night sleep!! We had the standard king, of course facing the bay, even tho the fog comes in on those rainy days, it's a great walk/view!!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for sharing your review on Trip Advisor! We hope to see you again soon.

"We love this place!"

4
19/06/2018

Since my last review the Hotel has ungraded there pet friendly rooms. What we don't like about this is they are all on the first floor. We do not like people being able to see into our room when walking by and the noise from people above you is annoying.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for staying with us on your last trip to Grand Marais. We understand your concern. As part of our recent renovation, we added balcony enclosures to all of our ground floor rooms, and have beautiful sheer curtains that you may close for privacy while still letting the light and view of Lake Superior come into the room. Our pet rooms are on the first floor for the convenience of taking the pet out. Your feedback is valued and will be shared with the management and owners of the Best Western Plus Superior Inn. We hope you come to see us again soon.

"Great Place to stay"

5
04/06/2018

We loved room overlooking lake. All the rooms overlook lake. Full breakfast. Helpful staff. Clean place. Up to date with magnified mirror in bathroom and technology pull-ins on bedside lamps. Our room was large and comfortable.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for sharing your comments on Trip Advisor. We are proud to offer a very clean and up-scale experience for our Grand Marais visitors. We hope to see you again soon.

"Wonderful hotel on Minnesota's North Shore"

5
26/05/2018

The Best Western Hotel, Superior Inn, in Grand Marais, MN is an exceptional accommodation on the North Shore of Lake Superior. Quality of the room, service, amenities and breakfast were apparent. My hotel room had a patio window and outdoor seating facing a few feet from Lake Superior. An absolutely relaxing experience hearing the rolling surf and seeing the morning sunrise. Bravo.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
It is our pleasure to provide exceptional accommodations and services for our guests. Thank you for noticing :). We hope to see you again soon!

"The WOW Factor"

5
24/05/2018

We are somewhat biased as we have enjoyed the Lodge on the Lake in Detroit Lakes for several years. When we heard that Holland Hospitality was in the last stages of renovations at the Superior Inn Grand Marais we had to return, we were not disappointed. We could go on about the knowledgeable staff, amazing view from our balcony, the peacefulness of Lake Superior or the comfortable layout of our room. Let's start with the basics, the hotel is easily accessed off hwy 61. From the moment you walk into the property you are greeted with a large sitting area with ample couches, chairs and a large fireplace. The lobby is well laid out with an inviting lounge area should you desire a glass of wine or beer. The grounds facing the lake are in the process of being touched up and should be a feature point for the hotel in the coming weeks. The breakfast area is well stocked and replenished with the same type of cuisine Lodge on the Lake provides their guests. The hotel is impeccably clean. If you are a “first timer”to Holland Hospitality properties you will find it second to none. If you are used to their Detroit Lakes properties and have not experienced Grand Marais, you should consider this hotel only if you want a relaxing stay with the same quality they are known for. In closing I'm going to have to express some guilt with having to split time during the year with Detroit Lakes and Grand Marais, Detroit Lakes has always been our “go to”..... keep up the great work HH!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for your praise, we sincerely appreciate it and are glad that you have noticed our efforts. We are dedicated to quality and service; our motto at Holland Hospitality is, "Service isn't a big thing, it's a million little things." We also appreciate your business and your loyalty to Holland Hospitality and Best Western. Hope to see you again soon!

"Nice Best Western on Lake Superior"

5
21/05/2018

Our May stay at this property was very satisfactory other than the room rate was a bit high for a Monday night in the off season. The recently renovated facility was clean, up-to-date and quiet. All rooms overlooked Lake Superior. The bar in the lobby was a nice touch serving beer & wine. Wine prices were high. Staff was professional and courteous. Breakfast was a fairly typical hot breakfast and was well stocked, although we were there at a slow time with only 4 other guests present. We would prefer no pets as my wife has allergies, but it appeared they were confined to one floor at an additional charge.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We appreciate that you took the time to write a review on Trip Adviser, thank you. We only allow pets in certain rooms, and they are only in one section of the building. We hope to see you again soon.

"Such a beautiful place!"

5
18/05/2018

Our room was facing Lake Superior and we enjoyed seeing the water and the coastline view, and hearing the crashing waves. The room was very nicely appointed, the linens were very nice, and the breakfast had items not usually seen on Best Western buffets. We would stay again - gladly!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for pointing out our breakfast; our two favorite breakfast items "unusual" items are Norwegian Lefsa (a nod to the Scandinavian influence in our area), and homemade muesilx. Glad you enjoyed our hotel!

"GetKnit MN Waterfall lodging"

5
07/05/2018

Hands down the best hotel experience last evening at the Best Western in Grand Marais, MN. The inkeeper/bartender/front desk clerk — All in one due to a staffing shortage was THE BEST! What a positive attitude and overwhelming welcoming spirit. Rooms are comefortable and roomy with excellent views of the sunrise on Lake Superior — I'd return in a heartbeat.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
It was a pleasure having you and the GetKnit Waterfall Group! Thanks for your review. We hope to see you again soon.

"Does the Big Lake Proud!"

5
19/04/2018

Hotel rooms that overlook the Big Lake are a coveted thing. All of the rooms I have stayed in at this property take special care to feature gorgeous views of the lake! The rooms themselves are well worth the price to feel like you have indulged a bit! The hotel lobby and breakfast room have been renovated recently. They reflect the

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We appreciate your wonderful comments, thank you. We hope to see you again soon!

"Best Western on Lake Superior"

4
19/04/2018

A bit tricky to navigate around by car, but what the motel has to offer inside compensates. The room is clean and the shower is great! The bed was super comfortable which made for a very good sleep. Although it was cold out, being able to see the lake was a plus factor.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We are so glad to hear you enjoyed your stay with us. Thanks for coming!

"Incredible!"

5
15/04/2018

I love the renovations in the lobby and the new whirlpool tub on the first floor. we had a steam shower Jacuzzi suite on the third floor, overlooking Lake Superior. The room was clean and stunning. it is definitely a wonderful place for a romantic evening. The view was incredible. Front desk reception was pleasant and welcoming. The breakfast was delicious, one of the best we've ever had. We had a hash brown bake, and egg bake, Kielbasa sausage and there was so much more to choose from. this is one of the best hotels we've been to. Worth the money for the experience.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Glad you enjoyed our Renewal Steam Suite, it is prefect for a romantic evening! Thank you for sharing your comments on Trip Advisor.

"great location"

4
04/04/2018

All rooms have a great view of Lake Superior. Rooms and the hotel recently remodeled rooms and hotel inside and outside, so everything was really nice. Breakfast was excellent. Close to area restaurants, shops and the harbor.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for your feedback! We hope to see you again soon.

"Exceptional Staff, View and Rooms."

5
28/03/2018

We were traveling and decided to stop at the Superior Inn. At once we were greeted by Shaun, who was running the shift. He was like a breath of fresh air. So friendly, kind, polite, professional... He got uus checked in and our room was perfect. He checked with us the next time We were in the lobby to see if there was anything else that he could do it get for us... Excellent Customer Service. We had a fantastic view of Lake Superior, beautifully tiled walk in shower, granite countertops... Comfortable pillows, beds, chairs... A great night's sleep and a delicious breakfast in the morning. A must stay in Grand Marais.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for taking the time to share your comments on Trip Advisor! We appreciate your business and hope to see you again soon.

"Fantastic Views! Best hotel breakfast in town."

5
15/03/2018

Made a last minute reservation for a solo adventure trip. While the one-night cost of $200+ puts this hotel towards the top of the price range in the area, the views of the lake are worth it if you plan on making an extended stay. I'll be staying here again in 3 months or so.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for visiting us, we look forward to seeing you again soon!

"Winter Weekend Getaway"

5
04/03/2018

Great place to stay while in Grand Marais! We enjoyed a room with a view and a wonderful breakfast buffet! Even brought our dog! The whole family enjoyed their stay. Received a warm welcome and hospitality through out our whole stay. We enjoyed being with in walking distance to many places to eat,shop , and listen to live music! Wii return!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for your wonderful comments. We hope to see you again soon!

"Great remodel, great views, great hotel!"

5
01/03/2018

Our last experience staying at this hotel several years ago wasn't the best and we said we'd never come back...never say never! The remodel is great! The outside and a lot of the inside, including rooms, lobby and common areas, are beautiful. They even have a small bar area that serves beer and wine and a small appetizer menu. Friendly and accommodating staff. Our room was very spacious with a king bed, sofa, desk and chair, fridge, microwave and coffee maker, walk in shower and the best amenity...the patio doors with a private balcony overlooking Lake Superior. What a view! Within an easy walking distance to downtown too. The complimentary breakfast was very good. Hot items as well as cereals, fruit, yogurt, pastries, juices and several different coffee choices. Great breakfast area. They also have a very nice fitness center and large whirlpool room. The only thing we had an issue with was adjusting the temperature of the room. It was too warm for us...70-72 degrees. It is hot water heat and the directions for the thermostat were a little confusing. We don't sleep well when it's too warm. Otherwise, it was a great stay and we will definitely make this hotel our go to place when visiting Grand Marais.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for coming back to the Superior Inn, we are glad that you had such a nice stay this time. We appreciate your business.

"It was nice but had an odd experience"

4
26/02/2018

When I called to request a room I asked for the least expensive, she started with the most expensive and then kept going down in price until I interrupted her. When I understood I'd be snowed in I called back and requested to switch the most expensive room. She told me the steam shower wasn't working so they only had one with a fireplace. I asked if I could just get a discount on the most expensive room and not use the shower and she said no because I wouldn't have any way to bathe. I told her there was a whirlpool so it doesn't matter to me. I explained this twice. She was really confused and then told me she'd ask and move me if she could, but that is really unlikely. When I got to the hotel, they had me in that room with a discount. Told me to use the shower if it worked, but steamer didn't work. They were very pleasant. A snowstorm came that night and I was surprised there wasn't a path shoveled so we didnt have to walk through the drifted snow by the time I left at noon. Not very MN nice. Breakfast was really good. I appreciate a place that serves lefsa for breakfast! At about midnight I think someone in the room above us fell over. It caused our entire room to shake. It was loud and terrifying, but not the hotel's fault.

Superior_Inn_Mgmt, Owner at Best Western Plus Superior Inn, responded to this review
Thank you for taking the time to provide feedback about your recent stay. So glad you enjoyed our breakfast and lefsa. We reviewed your experience with our staff and there definitely was confusion on our part as well. We are implementing new ways of communication with our staff because your steam shower was always working. The gasket at the top of the glass door to your steam shower was broken and needed to be fixed. This would have caused steam to escape and would appear that the steamer wasn't working. Our new policies will hopefully allow for our staff to know exactly what may be an issue with a room and how to communicate that with our guests. We hope to see you again on a future trip to Grand Marais. Be Well, Scott

"Long weekend in Grand Marais"

3
23/02/2018

This is a nice hotel with lake facing rooms. I splurged and got a room with a jacuzzi tub and fire place. It was clean and the staff were courteous. The jacuzzi tub did not work and I was only refunded the difference for one night! Very disappointing. I've stayed here once before and had trouble with the people in the next room up all night. The walls seem to be paper thin!

Superior_Inn_Mgmt, Owner at Best Western Plus Superior Inn, responded to this review
Thank you for taking the time to post your review. We appreciate that you let us know at check out that your whirlpool did not work on the last night of your stay. By telling us about your experience we were able to discover that the sense touch button (that turns the whirlpool on and off) on all of our in room whirlpools can become dirty on the inside from use. We have removed the sense touch buttons from all of our in room tubs and cleaned them inside the tub cavity so when touched they will recognize your hand. We will be adding this procedure to our annual preventive maintenance plan. We hope you give us another opportunity to be your hosts while visiting Grand Marais. Be Well, Scott

"Relaxing and convenient location"

5
16/02/2018

This place is the real deal. We loved the location on the lake with the serene beachfront, walk ability to everything in town and snowmobile trailer parking and ride out access to the trails. The emphasis on cleanliness and the attention to detail make all the difference here- you can definitely tell they care. Loved the ability to get a beer or a glass of wine in the lobby and as others have mentioned the breakfast room and spa area are really well done. We can't wait to come back!

"Very impressed!"

5
16/02/2018

The remodel is gorgeous! Wish I would have been able to go and enjoy the new large jacuzzi where the pool use to be! We were upgraded to a suite and it was beautiful! I only wish we could have stayed longer!

"Awesome place with great amenities and views!"

5
12/02/2018

Overall 5 stars!!! Great place to stay! It is probably one of the best places I've stayed at in a while. Great breakfast and the hot tub is very nice and really roomy. The view of Lake Superior from the room is very nice!

"Beautiful Views/Great Service"

5
08/01/2018

This hotel was very clean, the staff were extremely friendly and helpful. They offered free breakfast which consisted of oatmeal, breads/bagels, several types of quiche/fritters, yogurts, and beverages. The view of lake superior from this hotel is unparalleled during sun rise.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for your wonderful review. We hope to see you again soon.

"Burrrr"

5
07/01/2018

It was a great place to stay!! The location is perfect for lake and shopping !! Wake-up and just look out your window so even if it's freezing you see the beauty for you warm room!! We were glad to see how pet friendly they were!! The beauty out our sliding door!!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thanks for staying with us and for the very nice review. We hope to see you again soon.

"Great Hotel"

5
03/01/2018

Great place, very comfortable settings and wonderful breakfast. Hot tub is great. This hotel was remodeled over last year so it is such an improvement. The amenities in the room were great. Being able to get a DVD player to watch a movie was great. Just an overall great experience.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We are so glad you had such a great experience! Hope to see you again soon.

"Great Stay"

5
02/01/2018

Great place to stay - great rooms, good staff, excellent breakfast. Newly remodeled, very nice. Close to restaurants and bars, Easy parking with access to rooms. Have stayed here twice in the last year, and would recommend it to anyone.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
We appreciate your good review. Thanks for staying with us!

"Good Views Good Food"

5
29/12/2017

Love staying here when ever going to northern MN. Always love looking out at lake superior. The breakfast buffet is always well stocked and the people working there are always in a good mood. Stayed in the king suite for a romantic get away and it was perfect.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thanks for reviewing us on Trip Adviser. We hope to see you again soon.

"comfortable room with lake front view"

4
27/12/2017

we stayed overnight on our way to Gunflint Lake this winter. the room was very comfortable and quite with a great lake front view of Lake Superior. the room was warm and inviting. the hotel offered breakfast and had a small bar for drinks in the evening. it was a short walk to downtown Grand Marais and was located off of the main road. the staff was very friendly and helpful locating a place too eat that night.

"overnight stay"

4
27/12/2017

good rate for a clean and very comfortable hotel right on Lake Superior, with a snow covered beach. this hotel was located downtown within walking distance to many places to eat or shop for outdoor gear (although we didn't walk due to the temperatures, wind and snow storm!!). we would stay here again.

"Grand view"

5
27/12/2017

Excellent accommodations. Friendly staff. The view of Lake Superior was gorgeous even in the winter. Bar just off the grand reception/breakfast room where I was able to imbibe on a favorite brew while watching the Viking beat up on poor ol' Packers..

"Quiet Stay with Impressive View"

5
20/12/2017

Impressive views of the lake. Newly remodeled hotel and amenities makes everything so nice and comfortable. Shower in room was nice because of the earth colored tiles. The balconies have a pair of chairs and a small table for your enjoyment. Walking distance to everything in downtown Grand Marais.

"5 star service with great views from your balcony"

5
12/12/2017

Beautiful updated hotel with great staff providing excellent service!! We've been coming here for 21 years and great was the surprise to see all the latest updates. Try the new bistro- the chicken artichoke flatbread was delicious, the wine selection good and they even let us taste some on tap wine prior to purchase. The new whirlpool is great. Their breakfast includes delicious gluten free options. The staff is friendly and go out of their way to make this a wonderful stay. And the views from you room is great!

"A Wonderful & Relaxing Stay"

5
10/12/2017

We really enjoyed our two nights staying at the Best Western in Grand Marais this weekend. The hotel is modern and stylish, the rooms comfortable, the bathrooms and showers are extra nice. We spent time in the lounge area by the fire and the staff were all very friendly and extra accommodating. We've eaten many hotel breakfasts at many different hotels, and this one went above and beyond with fresh and tasty offerings. Our room windows looked out on Lake Superior just a few feet away-- that was spectacular. We also appreciated the room-blackening curtains which kept the light out when we wanted to sleep in. The large whirlpool down the hall was really warm and relaxing. Thanks for a great visit, staff! We will be happy to return.

"Great stay,"

5
07/12/2017

This is the cleanest, nicest, reasonably priced lodging I have recently had the pleasure to enjoy! We had a corner room with full views of Lake Superior. The hotel has been very tastefully remodeled. The cleanliness was impressive as were the friendly staff and excellent breakfast. I would highly recommend this hotel and hope to return again!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thanks for your review! Hope to see you again soon.

"not a better place to stay on the north shore!"

5
05/12/2017

Fantastic place with incredible staff, nice rooms, beautiful beach front. The staff are so helpful, genuine, and I guarantee you'll enjoy Melissa, Sean (or Shawn), and Terri as much as we did! Can't wait to return!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thanks for taking the time to share your experience on Trip Advisor! Hope to see you again soon.

"Relaxation"

5
04/12/2017

Wonderful room, had the steam shower, hot tub, and fireplace absolute relaxation and that's what we wanted. The exterior of the hotel was recently renovated and it looks much nicer than I remember. The lobby and inside looked updated as well. I love falling asleep to the lake waves coming up onto the shore with the fireplace on.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
So glad you enjoyed your stay! We hope to see you again soon.

"One of the best stays I have had"

5
04/12/2017

This is the best experience I have had staying in a hotel. Would go back to the hotel in a heart beat. The view was wonderful I cannot wait to be back to the hotel in the summer. The staff from the day i arrived until the day I left was wonderful

"Last minute reservation AWESOME!!!!!!!!!"

5
26/11/2017

I had a reservation to a different hotel and for reasons out my control I couldn't stay at the other one, so I have to try to find a hotel in Grand Marais and everything was full and or did not take pets, so after calling around someone give me this place number, so i did call and at that point I would of taken pretty much anything so I booked a one night on the phone, when I go to the hotel I was amazed of how nice and clean the place look like, I got a 1st floor room with a amazing view to the lake. I open my room door and I could heard the waives breaking on the beach I was great and the continental breakfast was very good, better than what I thought. Over all a great experience.

"It was a great place at a great price for a quick getaway."

5
26/11/2017

We really enjoyed our stay, overall. The hotel was clean, well-staffed, and it made for a great stay. The breakfast was plentiful and good with lots of variety. I appreciated a gluten-free bread option at breakfast. We will be back.

"Renovated wonder"

5
16/11/2017

Management has done a terrific job updating and renovating this facility. Have added new amenities also. Staff is great Helpful and pleasant Location good with wonderful views Can easily walk to downtown area

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thanks for visiting us and for your review! We hope to see you again soon.

"Great hotel, moderate staff.."

3
13/11/2017

I love the town of Grand Marais. I have been visiting there since I was a kid. The one thing that always frustrates me is the way the franchises like this Bestwestern hotel are run. Unlinke the rest of the businesses which are generally family owned the employees here have their hands tied. Next time I will look to better invest in the hardworking people of Grand Marais.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for staying with us, I am sorry to hear there was an issue with your stay. Although we are a member of the Best Western brand we are a small, family owned and operated company that has been managing this location for three generations. Our goal is to provide superior service and quality for each and every guest, all the time. If there is an issue that needs our attention please contact us directly at the hotel and ask for the Assistant General Manager. Your business is important to us.

"My go-to hotel when traveling to Grand Marais"

5
11/11/2017

My go-to hotel when traveling to Grand Marais for business or pleasure. There's nothing better than falling to sleep and waking to the sound of the waves against the shoreline. The rooms are comfortable and spacious - and the hotel has plenty of amenities for business or pleasure travel. The staff is courteous and responsive; the prices are reasonable for the area.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for staying with us and for taking the time to share your review on Trip Advisor. We hope to see you again soon!

"Wonderful Stay"

5
08/11/2017

The suite was lovely. We had an amazing view, the lobby bar was convenient and had great food, and the breakfast was delicious! The location was ideal too- close to shops/ restaurants and right on the beach! Can't wait to visit again.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for staying with us. Hope to see you again soon.

"Back Again"

5
07/11/2017

We stay at the Best Western Plus Superior Inn both spring and fall. We return because the accommodations are great and the staff is so friendly and welcoming and anxious to meet our every need. This fall the renovation/expansion of the entry, breakfast and lounge area was complete which added so much. The breakfast, which was always great, is even greater. There is a bar and bistro and a grand gathering area with fireplace, comfortable seating, computer and wifi accommodations. Coffee, filtered water and fruit are always available. We spend a lot of time in our spacious room with comfortable seating. The beds are great. It's just a wonderful place to spend a few nights whenever possible.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn, responded to this review
Thank you for your continued business and for sharing your experiences on Trip Advisor. We hope to see you again in the near future!

"A fine stay in a great small town"

5
06/11/2017

Grand Marais is a special small town, voted Coolest Small Town in America and the Best Western Hotel provided a great stay. I was especially impressed by the comfort of the bed and the breakfasts which were plentiful, excellent and varied. A small lobby bar offered a good selection of liquor, wine, and beer. The only drawback was limited parking in front of the hotel though there was ample space in the back.

"Newly Renovated"

5
05/11/2017

The Superior Inn has been completely updated. There is an all-new lobby with a bar and a large breakfast area. The rooms are lovely with well-appointed bathrooms, comfy beds, and nice amenities. It is located right on the shore of Lake Superior.

"Best Western Grand Marais"

5
03/11/2017

Hotel clean and it just been remodeled. Staff very friendly and they go out of there way to make your stay more enjoyable. There are eating places within walking distance and banking too. There is a gas station right next door if need any last minute stuff.

"Great View"

5
31/10/2017

Great town with a lot to do, hotel room was nice and matched the scenery around it. I will stay here again. The rooms were set up very nice with a great view of lake Superior. The hotel is within walking distances to every major restaurant.

"Great place to stay"

5
30/10/2017

Great Place to Stay. Our room looked just like the pictures online, right on the water so an amazing view and comfortable beds. Liked having a sitting area along with a work area. Lots of outlets for convenience. Great breakfast with lots of choices.

"Great view!"

4
27/10/2017

We enjoyed our stay very much. Great view of Lake Superior, kind and helpful staff. Shaun was GREAT!! Location is nice, easy access to town, walking distance to downtown. Breakfast area is very comfortable. Balcony's are kind of small, and when you move the chairs at all it was very loud....but the view....can't beat the view. It is a pet friendly place which we didn't bring a pet and I like the idea, but we were woke up very early by dogs barking both mornings. =(

"Fall getaway "

5
25/10/2017

Beautiful place, newly remodeled, great view, reasonably priced, free breakfast buffet,& great staff!! DOG friendly!!! Would highly recommend!! Hot tub! Exercise room! We will be back there again!! PS they loved our Anna-belle!!!

"Great Service, Outstanding View"

5
23/10/2017

Hotel appeared to be undergoing renovations but was still very quiet. The front entrance is a little deceiving, easy to miss and then find yourself driving around to the back. The checkin went well. The gentleman working the front desk (Shaun) clearly enjoyed his job and is working in the right industry. This is a fair sized hotel and you can get somewhat turned around heading to your room. We had a top for room with balcony, jacuzzi and king suite. We had a beautiful view of the lake and the weather could not have been better. There were some issues with the internet but got resolved in a couple of hours. The room was very clean. The breakfast bar was OK. We would stay again.

"Elegant, clean and extremely friendly staff"

5
22/10/2017

This place is even better than before, and it was great before. They've added a very nice and very large hot tub as well as an exercise room with stationary bike, elliptical, treadmills, free weights as well as cable weight system. They've added a wonderful bistro called the Cove, where you can get beer, wine and appetizers from 5 PM to 10 PM and the apps are very good. We stay here every year and enjoy it more and more each time.

"Beautiful"

5
19/10/2017

Location, updating of facility are wonderful. A great place to stay. Very quiet with excellent view of pristine Lake Superior from all rooms. Easy walk to all shopping. The décor is complementary to the surrounding landscape. The sound of the waves breaking is truly soothing. Can't wait to get back there.

"Great hotel on Lake Superior"

5
19/10/2017

Newly remodeled hotel. They did it right. Completely updated rooms. Nice amenities. Plenty of nice towels, comfortable bed with lots of pillows. Very friendly and accommodating staff who also have a sense of humor.

"Great views"

5
17/10/2017

This hotel is located on the beach of Lake Superior with lake views. It is currently being updated. We were on the top floor with a balcony overlooking the lake. Our room was clean with robes, large sitting area, fireplace, and whirlpool, (which we did not use). The bed,(although softer than we like, may be fine for others),had plenty of pillows and good linens. Wi-fi was a bit challenging for us to connect and stay connected. Breakfast was exceptional and served in the bistro attached to the lobby. There is also a bar in the lobby.

"Theraputic Shower Highlights Great Stay"

5
16/10/2017

The double shower head in the stall shower did wonders for my wife's back. The breakfast selection was great with more selection and a local flavor to the choices. Add this to an outstanding view over Lake Superior and a comfortable room (both heat and AC available for tricky lakeside weather).

""Up North Feel""

5
15/10/2017

The hotel is all renovated with a modern woodsy feel. Most rooms had balcony and view of Lake Superior. Nice beach to sit, watch sunrise and walk along the lake. Easy walking distance to shops and restaurants. Great machines for exercising although it's not needed with all the hiking trails to waterfalls. Tourist Information in town very helpful.

"A pleasant stay"

5
12/10/2017

We had a very pleasant stay at the Best Western Plus in Grand Marais. The rooms were large and clean. We loved the view of the lake out of our window and being so close to the Lake. It was a convenient walk into the shops and restaurants and also for our day trips to explore the area. The breakfast was good and convenient and we also enjoyed the new whirlpool. All in all, we had a great 3 nights.

"Love the New Look"

5
12/10/2017

We enjoyed our stays at this hotel but with the remodeling and expansion of services offered it is over the top. In the past we have found some of the restaurants to be pricey on breakfasts. Now with the new expansion of breakfast offerings no longer would anyone need to eat elsewhere. Staying in many hotels the new addition is wonderful and a must come and see!

"Chics on Vacation"

5
11/10/2017

Serving excellent breakfast, every area of the inn is very clean and well kept. Awesome rooms, comfortable beds, beautiful views of Lake Superior. The staff was very service oriented and very helpful.

"Best Western Plus Superior Inn, Grand Marais, MN"

5
10/10/2017

We did the Circle Tour of Lake Superior of the nine hotels we stayed in this was one of the best, right on the shores of Lake Superior! We left the door wall open all night to the sound of waves crashing on the beach. Great staff and breakfast the location was fantastic!

"Friendly Service, Great location, Clean rooms"

5
10/10/2017

The employees at the hotel went out of their way to make us feel welcomed. The hotel and rooms were clean, comfortable, and decorated nicely. the location of the hotel was great - right on the water and a short walk to all the downtown restaurants and shops.

"comfortable sleep after hiking"

5
05/10/2017

This hotel is immediately next to Lake Superior; balcony allows you to watch a sunrise or enjoy the rhythmic crash of waves on beach. Located within a few miles of dozens of beautiful hiking trails. Shower is large, with adjustable-height double shower head. Nice decor, comfortable bed, spacious room, hearty breakfast; hot beverages and drinking water served all day in large northwoods-lodge-feel dining room.

"Love the view"

4
03/10/2017

Stayed here for the first time. Loved having the deck. Compared to similar properties I thought this was a step up and I appreciated the quality of the food for breakfast. The resort had a great view of the lake. Lovely place to watch the sunrise. You can walk to all the restaurants. Would stay here again. I had an issue with the back door entrance. Key reader as broken but was eventually fixed.

"Grand Marais Best Western"

5
02/10/2017

We had an excellent experience at the Best Western in Grand Marais. The lobby and breakfast area and many of the rooms have been updated and look great. The decorating and artwork was great. The breakfast was a full breakfast and quite filling. The Location is great. We had a balcony view of the Lake. It was great. Would highly recommend it.

"Great hotel right on Lake Superior!"

4
02/10/2017

great hotel! front desk were so helpful with all of our questions! good breakfest included in the rate! opened up our sliding door & there was a little patio with a chair and a little table that overlooked Lake Superior! Great location to everything in Grand Marais too! would recommend this hotel if you are going to be in the area!!

"Perfect place to stay in Grand Marais"

5
01/10/2017

I'm giving this 5 stars not because it's super-luxurious but in comparison to other typical lodgings on the North Shore. The Best Western is just wrapping up a complete renovation so you'll find sparkling new rooms, a new fitness center, new giant whirlpool (hot tub), etc. Front desk folks were very helpful and breakfast was plentiful. There's also a small lobby bar. The location is right on the waterfront and within walking (or a very short driving) distance of everything in Grand Marais. Request a top-floor room for the quietest experience. The hotel was full when we were there but we didn't have noise problems.

"Great nights sleep"

5
27/09/2017

Went to the North Shore for some hiking and had a wonderful night's sleep at Best Western and a scrumptious breakfast. Would highly recommend this hotel. Shawn at the front desk was very professional and pleasant.

"Good Stay"

5
27/09/2017

Very helpful staff and good hot tub. Clean rooms and comfy bed. We stay here several times a year and the recent remodel is very nice with a small bistro so you don't need to leave to relax with a beverage and appetizer.

"Very close to the lake"

4
27/09/2017

The room was nicely appointed and the view of Lake Superior was beautiful. We could hear the waves lapping on the shoreline as we enjoyed the ambiance from our patio. The breakfast was nicely presented and more than adequate. All staff very nice and accommodating with all requests. Very near any sights and activities you wish to do in town. Willing to accommodate pets in specific rooms which is a big plus.

"WOW!"

5
27/09/2017

I've been staying here for years and as a world traveler it's a little hard to believe that a simple Best Western plus is my favorite hotel. For me it's a couple of different factors... the location of being on the north shore, being on the beach with a private balcony, and probably my favorite thing would be the five shower head glass enclosed steam room shower. The new lobby renovation is very well done also.

"Great place to stay."

5
26/09/2017

The rooms are really nice and clean. The staff are all very kind and helpful. Our room was close to the lake and you could hear the waves at night. Very restful stay. The motel is so close to the shops and restaurants, you can walk to most of them.

"Beautiful!"

5
19/09/2017

Special request for room close to entrance door because of mobility issues was met perfectly. King room was roomy and comfortable. Loved sitting on the little balcony watching the waves, the birds, the dogs running to catch the tossed stick. Room was beautiful...appears a recent re-do. Location is "in town" but you sure don't feel like it. Definitely a "stay again" place for us.

"Best Western Stay"

5
19/09/2017

We had an incredible stay, the room amenities were perfect and the staff was courteous and helpful. Would highly recommend the area and hotel, especially the premium suites with the five head shower with steamer.... Perfect after a long day on the bike...

"Perfect View"

5
18/09/2017

The room and view were more than expected. It was so relaxing to be drinking a cup of coffee right on the balcony looking out onto Lake Superior, especially since we were on the first floor. It was beautiful. The beds were nice and comfy. Had a great sleep both nights we were there. I would recommend this hotel to anyone. We'll try and make a yearly trip up here for sure and will stay at Best Western Superior Inn again.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn & Suites, responded to this review
Thanks for staying with us and for your great review! We hope to see you again soon.

"Grand Marais/Best Western hotel visit"

5
18/09/2017

Outstanding hotel, staff, accomodations, etc. We felt welcome the moment we walked into the lobby. The receptionist even remembered that we were in Grand Marais to celebrate our 50th wedding anniversary. The only issue was that we felt the bed was too soft for us. Will highly recommend this hotel.

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn & Suites, responded to this review
We hope you had a great anniversary in Grand Marais! Thanks for staying with us and we hope to see you again soon.

"Everything Done Right!!"

5
18/09/2017

In spite of the remodel at the front entrance, this stay was perfect, from the incredibly sweet, petite female employee who checked us in (whose name I do not recall) to her co-worker Shaun, who had my sister & I laughing in minutes! He was super friendly, entertaining and an all-around really nice guy who made us feel welcomed and at-home! Our balconied room was clean, faced the water, and the beds were comfortable. The bathroom was spacious and the shower was dreamy! Breakfast was hot and there were an abundant amount of choices for every taste. When my sister & I return here in the coming years, this is where we will stay!

Superior_Inn_Mgmt, Manager at Best Western Plus Superior Inn & Suites, responded to this review
Thanks for taking the time to share your experience on Trip Advisor! It was great having you ladies at our hotel. We hope to see you again soon!

"Best beds on the Great Lake"

5
14/09/2017

My favorite hotel in Grand Marais. Best beds and pillows! Great continental breakfast and the staff is wonderful. I'd come up more often if I could afford it. Convenient location right off the main highway and right on the lake. Love this hotel!

"Lovely Stay In Grand Marais!"

5
12/09/2017

My wife and I had always planned some time to stay at the Best Western in Grand Marais! We had stayed several times at the Holand House and the Best Western on Detroit lakes Mn. Most of the time while we were Visiting Grand Marais mn. This motel was always booked. We mostly stay in Best Western motels we have good Experience with the Best western chain. The motel is a very uplifting Experience we stayed on our Best western Points! so we had a Beautiful suite with hot tub and the works! Our suite was on the3rd floor overlooking Lake Superior . Staff was Great! we were treated like Royalty. I would highly recommend this Motel !

"Great Hotel right on Lake Superior"

4
12/09/2017

Great hotel right on lake superior. We come here at least once a year. Reasonably priced, free breakfast, perfect location. They allow dogs in certain rooms, this is a must for the wife and I, as we like to bring our Beagle on trips.

"Excellent hotel"

5
12/09/2017

Excellent hotel, room with balcony directly overlooking Lake Superior. Room was very large and clean. Shower was large and clean. Bed and linens were very comfortable. Breakfast had lots of variety, was nicely presented, lots of tables to enjoy a leisurely breakfast. This hotel was very enjoyable!

"Fall trip 2017"

5
11/09/2017

Staying in Grand Marais after meeting with our cousins on the North Shore before we go up the Gun Flint Trail for the next part of our adventure has been very nice. We got in a few games of cards, a Pizza at the local shop and went to several local gift shops around the town. It was just as I had remembered it when I was here as a youngster.

"Great place to stay"

5
07/09/2017

Best Western has changed their signage, and this place is easy to miss. It is behind Speedway on the main drag. It is in reasonable walking distance to shopping district. Clean well maintained property, courteous staff, very nice eco friendly rooms. Almost all rooms have balcony and direct lake view. Roomy area for breakfast, and nice selection of foodstuffs. Bath could have been a bit more roomy from my wife's point of view, but overall I highly recommend this property.

"Beautiful hotel"

5
06/09/2017

What a great place to stay. Beautiful rooms and public spaces. Outstanding breakfast. Top-notch fitness center. Every room has a lake view. Staff is great. Convenient to the main street and downtown. Would definitely definitely recommend!

"Grand Marais"

5
05/09/2017

A wonderful place to stay in Grand Marais, close to everything with a lake view. Rooms have balconies and the waves will lull you to sleep. Amenities are great with full breakfast, fast wifi, and small bar. Staff is friendly and helpful.

"Holiday weekend"

5
05/09/2017

My wife an I stay at the Superior Inn in Grand Marais Minnesota, we had a great time . The people at the Inn were very helpful and told us of great places to eat and this Inn is located in the middle of town so you can walk to everything The view of the lake is one to die fo.

"Great location and rooms"

5
05/09/2017

We had a ground floor that walked out right onto Lake Superior. It was a great view and the hot tub (spa) is fantastic. We have already book our next stay. It looked as if there was still some rehab happening, but nothing that interfered with our stay.

"Simply lowered rate"

3
29/08/2017

Again Just wanted to be compensated for not having the two queen beds I reserved Instead if the king bed I was given It seemed like a reasonable request and I was just told a flat, no we cannot do that

"Capitalized on price"

3
28/08/2017

Nice place but thought it was overpriced Wanted to stay somewhere less commercial but options were somewhat limited. Nice view of the lake Wish front desk would have spent time explaining how to turn on steam shower. Breakfast was average and about what you can expect for a chain. They did a great job on the bread... that was delicious. Location services as good and central to downtown

"You don't need to go to the coast to see the waves of the ocean."

5
27/08/2017

What a fabulous place to stay next to the largest land-locked bodies of water. A few months ago we were in San Diego and Del Mar, but the view from this hotel overlooking Lake Superior was equal to that. What a great location. Well worth the trip up north. An excellent facility with great rooms, great breakfasts and terrific balconies that overlook the lake. It's almost impossible to get closer. We'll be back again.

"Great location in Grand Marais - walkable to almost everything in town."

4
26/08/2017

All the rooms have a view of the lake and Artist's Point which is a short walk and a great place to explore. Nice lobby, breakfast area and lobby bar that also serves some light bar food. A great touch if you don't feel like venturing out. Shaun at the front desk is extremely helpful and all of his suggestions were spot on. Try Grandma Ray's for a fun place to meet locals and have a cold beer. Nice fitness center with good equipment and an oversized spa-type pool. The quaint town is just outside the side door with a great natural foods co-op store that has ready to eat foods and an eating area, a book store, lots of interesting shops, a few restaurants and a brewery. Good coffee in the morning and lots of selections for breakfast including some pastries from a local bakery. I agree with a previous reviewer that the noise from somebody running up and down the hallway at night (probably kids) was annoying but no more so than those rude guests who can't seem to catch their door and let it close slowly instead of letting it slam and shake the whole floor. Please, please be considerate of others who are also spending their valuable time and vacation dollars just like you are and let them enjoy some peace and quiet.

"Newly remodeled"

5
26/08/2017

Loved the modern clean look, centrally located and close to many shops. The balcony view was great of the lake. The breakfast was fresh and tasty. Plenty of seating,the hot tub was large and clean. My husband and I enjoyed our visit.

"Great stay "

5
24/08/2017

We would stay here again in a blink. Only thing we missed was a swimming pool. Nice updated and spacious rooms. Great breakfast. Nice walking to shops and restaurants. Clean. Nice size with plenty of room for a travel cot.

"Great"

5
23/08/2017

Great hotel. Everything was great restaurant was really great eating on deck was our favorite parking was very convenient food at restaurant was very quick maid service was very friendly the caps were very nic I bought one

"Upped Their Game"

5
23/08/2017

We have stayed here for the past several years whenever we are in Grand Marais, as recent as last fall. When we walked in this time, we were "WOWED" by the changes. Beautiful lobby area. Gorgeous new area for breakfast! Even the person at the desk had a new, professional look and presentation. When we got to our room, it was totally updated,new furniture, new bathroom, new everything. Every view from the lake side is gorgeous and we had a lovely balcony to sit on and enjoy the view. We prefer a room that looks toward the harbor and this time we had a view of open water. Room 220. We found out that the room we had was a different kind, smaller, and the other rooms were sold out. But seriously, you can't go long with a lake view, any lake view. The bed was very comfortable and the new bed covers were beautiful, the pillows comfortable. When we checked out, the front desk person inquired about our plans for the day. As it was appropriate, he suggested we have a cup of coffee and relax in the eating area. Speaking of eating, the new breakfast area is wonderful and the food way better than the average hotel fare. The hotel is so conveniently located, you can't beat it. Easy walk to everything in Grand Marais. The hotel has definitely upgraded itself, they have upped their game. It will definitely continue to be our first choice whenever we are in Grand Marais.

"Very accommodating!"

5
23/08/2017

My parents have stayed here and raved about their room, the view and the breakfast - but that was in February a couple of years ago. We didn't think we could get an affordable room in the summer high season but we dropped in on a whim and the awesome guy at reception set us up with a terrific deal so we could extend our North Shore experience a couple of days. Where else can you be on the beach, with a balcony overlooking East Bay, within walking distance of all the shops and most of the restaurants? And the staff will make sure you are 100% satisfied. Shaun is The Man! We will definitely stay here again.

"Great stay!"

5
22/08/2017

This hotel met all of our expectations! The room was great, the view was spectacular and the staff was helpful and kind! The location can't be beat. We used the beach (with no bird issues) and could easily walk to restaurants and shops in town. We will definitely be back!

"Love Grand Marais, Best Western was the Perfect Choice"

5
16/08/2017

We stayed at the Best Western Plus Superior Inn for 4 nights. The price was a bit higher than we wanted to spend but every hotel was higher due to events taking place in Grand Portage. We were not disappointed. My hubby and I stayed 3 nights in the Steam Shower King room and then moved to a two Queen room when other's joined us. The gal working that morning was so helpful at getting us moved from one room to another, it went smoothly. And they will even move your packed luggage for you if the second room is not available before you want to venture out and about. The Steam Shower King room surprised me a bit, the shower is very large and has 5 shower heads in it...and a very large window that left no privacy. It was fine since it was just the two of us, and the shower was amazing. It is worth the extra. There were 3 sinks in this room. There was a balcony just feet from Lake Superior and a fire-place. The two Queen room, was on the bottom floor with a patio. We could not walk out to the water from the patio because there were railings. The shower was about 1/4 -1/2 the size of the Steam Shower, it was still a wonderful shower. Stone walls like the first, and the same shower heads only this room had 2 instead of 5 shower heads. This room only has one sink. The beds...awesome! In both rooms, their mattresses are one of the best mattresses I have ever slept on, and I am a picky traveler. We all agreed! The staff was very friendly, and the people running the front desk were very nice, there was just one gal that didn't seem to like her job all that much. Shaun, who ran the desk in the evening is super sweet and funny. He treated us like family every time we went through the lobby. The hotel is located right next to the Super America gas station, so very convenient if you need anything. It is also within easy walking distance to the shops and the World Famous Donuts. And only 2 blocks from the entrance to the Gun Flint Trail. Free breakfast includes a scrambled egg dish, a potato dish, sausages, yogurt, oatmeal, a small variety of fruit, make your own pancakes, a small variety of pastries and breads / english muffins to toast. Great coffee. Plenty of hot and cold items to fill you up. We will definitely be back! Thank you for a great long weekend in Grand Marais!!

"Newly Renovated"

4
16/08/2017

My wife and I spent two nights at this property. The room we stayed in was extremely clean and well maintained. One item that was unusual was a large mirror that was also the door to the closet. Because it was a large mirror, it was quite heavy and did not always stay closed. The reason for this was the magnet holding the door was not strong enough to keep the door/mirror closed. Another strange part of the room was the very large shower in the bathroom. The shower was great (two shower heads). Its size made the bathroom small, but was worth it. Everything in the room seemed new and well maintained. This property also provided a free breakfast. It was similar to the free breakfasts experienced in other properties. Not great, but also not bad.

"Love the new renovations!"

5
14/08/2017

We stayed at this hotel 2 years ago and were very happy with our stay so we booked again for one night on our way up to Thunder Bay. They have made even more renovations since then and it was very nice! The hot tub room, bar area and breakfast area are all very nice additions to this hotel. Our room was very comfortable. The beds are great and you can't beat the view of the lake. Listening to the waves in our room was such an added bonus as well.

"Very nice North Shore experience"

4
13/08/2017

Checked in, not knowing what to expect from previous stays elsewhere. Shaun was ABSOLUTELY FABULOUS not only at check in, but with recommendations on where to eat the following day. He recommended the Harbor House for dinner- he was right on- excellent choice. Super nice guy and great people skills- very down to earth. Enjoyed the clean room and place to rest after being out and about. Breakfast was fine and eating area was very clean. Nice place. Would definitely stay here again.

"Great place to stay"

5
13/08/2017

My husband and I stayed here this past weekend. Loved our king size bed. The room was perfect. The shower was beautiful with the stone tile and glass door. Each room looks out onto lake superior. Beautiful view of the lake. It is even lighted at night by the edge of the beach and grass. A short walk to shops and restaurants as well as to the lighthouse. Would definitely stay here again just the two of us or even when we bring our 4 children. There is also a large hot tub that is perfect to relax in. Continental breakfast is good too.

"best hotel in Grand Marais"

5
10/08/2017

newly renovated.. stayed in king suite overlooking the lake ... great location just steps from Lake Superior. Chuck and his wife truly understand and demonstrate great customer service.. will definitely stay here next time I'm in Grand Marais.

"BW Grand Marais"

5
09/08/2017

We stayed in the Renewal Steam Suite and it was amazing! Surprisingly quiet, as the hotel was full, and great amenities, service, and overall a fantastic stay! We were on the 1st floor, (room 107), which worried me, but didnt hear anyone above us, or even on the stairs. I used the brand new exercise room twice, and the huge hot tub. Both were high quality. We'll be back for sure!

"Always a great experience"

5
07/08/2017

Have come up several times in the past few years, always a great experience, a great view and more comfortable than you'd think. Great place to stay. While peak times merit an additional expense, this hotel can get pricey, but considering the alternatives, well worth it.

"Beautiful spot to stay"

5
06/08/2017

The service and property couldn't have been better. It was pricey, but know that's what the hotels in Grand Marais are. Excellent breakfast and loved the filter water that was available. Would stay there again!

"Great time"

5
05/08/2017

All I can say is that it is on a lovely setting on the great lake with nice people and good food. Nice restaurants nearby. Great famous donut shop a block away. Staff very very friendly and helpful. Not a thing to complain about.

"A great place to stay that's now even better"

5
02/08/2017

We have been coming annually to stay here and spend some wonderful relaxing time in Grand Marais. The hotel is wonderfully located on the lake with every room having a real, full view of the lake, and located next to all the dining and shopping places in GM. Since last year, the hotel has had a major remodel and what a great update, with a beautiful large breakfast area/lobby, even with a small bar with local taps and wines. An expanded breakfast included in the rate. Then there is the expanded fitness room and sauna/hot tub area. And a second guest laundry. We will continue to make our annual visit--for several extra days!

"Great place to stay in Grand Marais"

4
02/08/2017

Close to all the boating, kayaking and hiking. Friendly staff and clean rooms. We stayed only one night but had plenty of room for the four of us in the one room. I would stay there again for longer to see more of the natural beauty.

"Perfect"

5
02/08/2017

We stayed at this hotel for our 12th wedding anniversary, it was perfect! The front desk was very helpful, would recommend this hotel, The only thing I would of liked was if the hot tub was open before 9 am. David, Kathy

"Wonderful Stay on the Shores of Superior"

5
02/08/2017

This was far the nicest Best Western hotel I've ever stayed in - we had three rooms for our family and each was like a suite! Beautiful views of Lake Superior, very impressive lobby, excellent breakfast, and very comfortable bed made this a comfortable and relaxing vacation. We will definitely be back- thank you!!

"Anniversary trip"

5
31/07/2017

Although the price seems a little high, this hotel delivered on the views, room, and hot breakfast. Often hot breakfasts are powered microwaved eggs with a sausage patty (also microwaved) and a waffle maker. This breakfast was different each day and homemade. It included an egg bake, potatoes, a meat as well as pancakes and local specialities such as cranberry wildrice bread, muslix, and lefse. Convenient location to the harbor area, gunflint trail, and restaurants.

"Comfortable, Clean, and right on the water"

5
26/07/2017

This hotel is right near the shore of Lake Superior. We could leave our windows open and listen to the sound of the waves on the rocks, which was so wonderful. The king size bed was very comfortable, and we loved the gas fireplace feature as the nights were cool. The staff was great. The hotel was clean and breakfast was very good. We will definitely return.

"So improved! Beach area though :("

5
26/07/2017

I stay here when I visit a dear friend in Grand Marais. Stayed here 2 years ago and they have remodeled it now and it is beautiful. Excellent upgrades and decor. The breakfast area and lounge is beautiful. They allowed my little Welshie dog and she did well. However, the geese and seagulls have taken over the building and beach. Hundreds of geese gather throughout the day on the beach and grassy area of hotel and there is poo everywhere. All the dog owners I witnessed do a great job cleaning up their own...too bad the geese can't. And seagull poo everywhere too. I know it is not the hotels fault, but families were even leaving with their kids from the beach side because it was so stinky and such. Apart from that....loved my sleeping quarters!

"Very clean and extremely friendly staff"

4
25/07/2017

I've stayed here many times. It is extremely clean and very updated. the staff goes above and beyond being helpful and friendly, they are the reason I keep coming back. The breakfast is better than most and super clean and nice dining area. Most rooms are accessible from a elevator. The last 2 times we stayed we got rooms that we went up and elevator but still had steps to go up and down to access our room. Which didn't go so good with my back. We have a little dog but we stayed there many times and never had to stay in these rooms until the last 2 years. I think I would ask for a different room next time.

"I would stay there again in a heartbeat!"

5
25/07/2017

The hotel is newly remodeled and beautiful. We stayed in the steam-suite and it was amazing. Breakfast was everything you could want, it was much, much more than a continental breakfast. It was peaceful and quiet with lots of places close by to walk and see.

"First Time in Grand Marais"

3
24/07/2017

The Best Western was okay. We had a remodeled room, which had an awesome shower. The electrical outlets didn't work in the bathroom and I couldn't tell if the carpet was new. But, the view of the lake was really nice! Breakfast was your typical chain breakfasts. More fresh fruit would be nice. The coffee bar was awesome, when there was coffee in the pots.

"One of the nicest hotels in the USA!"

4
18/07/2017

This has to be the best Best Western in their network. The decor is absolutely wonderful throughout. Someone has done a fantastic job selecting textures and colors at this property. There's a strong FLW influence here. The breakfast here is the best ever, at any hotel. There are more options than you'll find anyplace else. The dining area is a masterpiece. We were glad the TV wasn't turned on the second day there, because whatever is on the screen detracts from the beauty of this place. Please remove it from the room! The beds here are superb! The individual coil mattresses prevent any transfer of motion, so you're guaranteed a good night's sleep. The bathrooms are well lighted, and the selection of tile and wallcoverings are the best! The view from the rooms is excellent, too. But I can't give this property five stars because the internet service was so terrible. Please, please fix the internet.

"Hotels in Grand Marais"

4
16/07/2017

I have stayed at a number of the hotels in Grand Marais, and I find that the Best Western is the best one to stay at. The rooms are always clean. They have a nice balcony that let's you enjoy the fresh air right outside your room. There is a nice beach to walk. The rooms have a nice view of the lake. The staff have always been friendly and helpful. The new dinning area is really nice. The free breakfast items are well prepared. There is a nice variety of items to choose from. The hotel is pet friendly. There is free parking, but the lots get a little crowded.

"Make sure you have the full Lake view you were expecting."

4
14/07/2017

This is a nice facility. However, the website & print ads say "all rooms Lake front"... Well,...not quite. Avoid the John Beargrease Wing if you want a Full Frontal Lake View. This wing sits sideways to the Lake. Look left & see the Lake & scenic Artists Point; look right and see the backside of adjacent buildings & an overflow frog pond. The view from the bed in room 227 is the back of a grocery store...very disappointing. The staff was very nice & would have moved us but it was 4th of July week & the only room available was a luxury suite so we stayed put. We will stay again but in a different room. Management & Best Western should clearly disclose the Beargrease Wing has a Partial Lake View.

"Nice Hotel"

4
13/07/2017

Our first stay in Grand Marais, glad we stayed here. Friendly and attentive staff, very nice recently renovated clean rooms with Awesome lakeviews. Wonderful whirlpool and good breakfast with good coffee. We would definitely go back. Thanks again for a very nice stay.

"Lovely hotel"

5
12/07/2017

Best place to stay and enjoy beautiful Lake Superior and Grand Marais MN. Pleasant accommodating staff, great views sitting on deck looking at lake. Room was clean, bathroom roomy. Staff were very friendly and helpful.

"Beautiful location and very dog-friendly"

5
11/07/2017

We have stayed here every year for many, many years. It's a great location for walking anywhere in town. It's so relaxing being right on the lake, listening to the seagulls and the waves. We appreciate that they are so dog-friendly because if a place doesnt allow dogs, we go somewhere that does.

"My mind has changed about Best Western"

5
11/07/2017

After traveling the country for years and staying at Marriot and Hilton hotels, Best Western Plus in Grand Marais has blown my mind. The staff here is exceptional across the board. The are so customer experience focused. We booked a room here at the last minute a couple of months and since have stayed and multiple times. We will never stay anywhere else in Grand Marais. Also, there was construction happening at the same time we were there the first time and the crew was very respectful. Our stay was never disturbed. Great updates. Absolutely not what I was expecting from a Best Western. We are now raving fans.

"More Than I Expected!"

5
10/07/2017

I arrived in Grand Marais after 9 pm and saw the billboard for BW Plus saying that it was on the water. Since I belong to BW I decided to forego online hotel booking and just see if there were rooms available. The front desk clerk was great....friendly. He gave me a choice of rooms and boy did I ever choose right! Beachside second floor. This hotel has elevators too. The room is SO nice that I am sorry that it is for just one room. Everything is so nicely appointed snd, with a private balcony, I am looking forward to morning coffee. I am writing this with the balcony door open and can hear the seagulls. Moon rising over the water....perfect choice. If you look up this hotel, you will see that there are rooms with extra interesting amenities. Go for it! Money well spent on a little pampering for a special occasion!

"Great stay in Gran Marais"

5
06/07/2017

Stayed in newly renovated room facing the lake and was very impressed with cleanliness, comfort of beds, size of room and the quietness. The breakfast had hot as well as cold options and was one of the better hotel breakfasts I've had. Overall if you factor in free breakfast it was good value

"Upgraded hotel with great views"

4
04/07/2017

We rarely stay in a chain hotel, everything was booked so we gave it a shot. We had a pet friendly room on the first floor. It was totally updated with a large lovely bath with a nice shower and super comfy bed. Our view was nice - it was on the side with a view of the lake and the lighthouse. We had a small patio to sit on and we used it quite a bit. The room was one of the cleanest we have been in and they will change sheets every day if you ask. They give you a choice of what type of housekeeping needs you desire. We asked for clean towels and trash taken out and they delivered every day. The breakfast which is included was really very good. My only request would be to have some sort of vegetarian egg option rather than ham in every egg bake as well as ham on the side, but they did have yogurt and granola and an awesome pancake maker that was super fun and pancakes were delicious. They also had boiled eggs. It was extremely clean and well plenished. They have a little bar that you can get items to eat during the evening as well as a drink. We had a chocolate torte and it was delicious. The front desk was very friendly upon check in and check out. I guess I really enjoyed this hotel. They are still doing remodeling but nothing was loud or anything in our way while we were there. They just finished the work out room and I think we may have been the first one to use it. They even have free weights, and a bench and mats. There is a large jacuzzi which we did not use but it looked clean and well kept. We definitely would go back.

"Wonderful views of Lake Superior!"

5
04/07/2017

This is a beautiful hotel with most (if not all) rooms directly facing Lake Superior. Rooms, beds, lobby, new whirlpool and exercise room are all top notch. We stayed in a pet-friendly room that was immaculate and well-appointed, with easy access to the outdoors. The staff goes out the their way to make it a pleasurable stay.

"Excellent Hotel"

5
04/07/2017

The hotel was under construction but it did not effect the quality of the stay! This was the best hotel we stayed in during our trip around Lake Superior! The sound of the waves lapping on Lake Superior lulled us to sleep.

"Beautiful view.. Fabulous room!"

5
03/07/2017

This is by far the best hotel in Grand Marais. Our room was absolutely fabulous it also came with a beautiful view of Superior. I highly recommend staying in the steam shower room with the spa tub (plenty of room for 2 - in both) I cannot speak to the breakfast as we were too busy out exploring the shoppes in the area. This was the best place we stayed during our north shore "tour" and I am so happy we stayed here the two nights we did!

"Pleasant place, great view"

5
28/06/2017

All rooms have a view of Lake Superior, located right on the beach. An easy walk to shopping, restaurants and a food coop, too! Clean, comfortable, and friendly staff. New hot tub/whirlpool is very nice. I will definitely recommend this hotel and will and return here.

"Grand Marais"

5
28/06/2017

Nice location . Walkable to most restaurants. Walkable to Artists Point. Construction going on now...June 27,2017 but should be done soon. Staff very responsive to request. Great view of lake superior from balcony.

"Grand Marais"

4
27/06/2017

Beautiful place to stay on the water! The rooms were very clean, the wall in shower is a big plus! The rooms on the water have stunning views of Artists point. I don't know what else say but the stay was wonderful and the the town is a charmer.

"Our favorite hotel on the north shore"

5
26/06/2017

We absolutely love this hotel! We always stay in the room with the steam shower, omg, it's the best! Shower has 5 shower heads, a steam option, 3 separate temperature faucets! It's the best! There's also a jacuzzi tub with plenty of room for two! The most comfortable bed I've ever slept on in a hotel. A fireplace. All rooms have a view of the lake and if you crack the patio door you can hear the waves crashing on the beach, it's like being at the ocean. Perfect for an anniversary stay, you can walk to everything in town. They were remodeling when we were there in April 2017, but the service was still fabulous. It should look fantastic when it's complete. They have a daily breakfast and great bath products available in room. We try to go at least once a year, but we wish we could go more. Can't wait to visit again!

"Really enjoyed our stay"

4
25/06/2017

Make sure to get a room on the lakeside and the first floor is pretty nice. They are in the midst of a remodeling effort, but everything was good for our stay. The breakfast was pretty typical for a mid-market hotel chain.

"Under Construction-Be Careful Where They Put You"

3
22/06/2017

Once this hotel is finished, it will be a wonderful refresh of a tired hotel. We were put in a barely completed room that need a construction clean before renting it out.No phone, no TV. But service and new decor is very good.

"Excellent hotel and service"

5
21/06/2017

Came here with parents for a little getaway. Was instantly impressed with Shaun who checked us in. When I asked for dinner recommendations he immediately replied with the name of his favorite spot, directions, and even which dishes he would suggest. We did end up going to his choice and were not disappointed. The room was new and right on the lake. We enjoyed relaxing on the deck which overlooked Artist's Point, which we walked out to in the morning. Breakfast was plentiful and had a beautiful new seating area. My only complaint was that we were on 2nd floor and there were kids above us who made a ton of noise and stomping on floor. Not sure what hotel could have done about it and didn't ask, as we knew it was one of the nuances you'll find at any hotel. All in all, loved the hotel and would recommend to anyone.

"Very nice stay"

4
18/06/2017

We had a room with a view of Lake Superior that was very lovely. They are renovating the outside, entrance, and lobby and it looks very nice. The work being done did not interfere with our stay. The mattress of our king-sized bed could do with a bit of updating. We rolled in a bit to the center. I could do without the TV in the lobby being tuned to Fox News during the morning breakfast. Perhaps a more neutral choice of channel would be more enjoyable for all guests.

"Balcony on the water"

4
15/06/2017

This is a lovely place to stay because it is literally on the shore of Lake Superior. Great views from your own patio.. Well built and pretty quiet in terms of not hearing other guests above and beside me. This hotel is located within walking distance to all the downtown Grand Marais shops and restaurants. (About 2 blockd) And for convenience, there is a convenience store/ gas station right next door.The staff was very friendly and accommodating. I will stay here again.

"Great lodging in Grand Marais"

5
12/06/2017

Our room was nicely laid out and spacious. All the rooms has an outdoor deck facing Lake Superior -- wonderful view. The bed was comfortable and there is a microwave and mini fridge. It's also walking distance to downtown and restaurants. The breakfast was good -with egg dish, meat and cheesy potatoes -- also fruit, yogurt, pastries, etc. We were there for 3 nights and were very happy with our accommodations.

"Construction mess and clutter"

3
12/06/2017

I have stayed at this hotel over the years many times for leisure. This time I was greeted by an unholy mess due to extensive remodeling. I was not aware of this when I made my reservation. It made access to the common areas and parking very difficult with limited parking due to all the work going on and construction crew's vehicles and equipment. Otherwise, it was great.

"Grand Marais Stay"

5
12/06/2017

The hotel was new, actually under construction during out stay. Rooms were very clean, updated, overlooking the lake, bed was amazingly comfortable. Conveniently located - walking distance to everything in town. Would stay again!

"Excellent Services"

5
10/06/2017

The best place to stay in Grand Marais for those looking for excellent services and facilities. Located within walking distance of everything and all rooms have a beautiful view if the lake. recently they have remodeled have have a super whirlpool and breakfast area. For a real treat try the steam shower room. A bit pricey, but worth it.

"great hotel and great room"

5
07/06/2017

we loved the room we stayed in and the room had a beautiful view of the lake. the rooms were being updated and being remodeled so there was lots of remodeling going on, but it was very quiet. All the staff was extremely friendly and professional.

"Imagine our surprise! It gets better every time we stay!"

5
06/06/2017

We have stayed at this location for many, many years and have loved the views from the balcony, the clean, comfortable rooms, the complimentary, multiple choices for breakfast, and the terrific staff. We have always been grateful that this location allows us to bring our dog. On this trip, it was a wonderful surprise to see the enlarged, updated exterior entrance way, and walk in to the newly decorated Lobby with the larger, modern Breakfast area, and new Bar as well, in the entry way. Beautiful. The surprises continued when we entered our room. It too was updated. Since we travel with our dog and must eat in our room, the new desk area, that had a movable table, was exactly what we needed. When not used for dining, it moves back to make the area a spacious one. The new washroom was beautiful, and the shower was awesome. We absolutely loved the bed. It was unbelievably comfortable. We had two great nights' sleep. The staff has always been friendly, professional, and helpful in every way, and continued to be that, and more, for this visit. They are fantastic. This location just gets better and better over the years. We plan to come back again and again.

"A Must Stay in Grand Marais!!!!"

5
29/05/2017

This hotel is conveniently located on the beach of Lake Superior. It's close to all the shops and a variety of dining establishments. The breakfast offered is wonderful! The hotel is under renovation, we were fortunate to get a king room that was just finished! We had a balcony w an absolutely beautiful view! We were pleased! The rooms are superb, and the beds are so comfy! This place is a must stay!

"Great hotel, but is currently under construction"

4
26/05/2017

I visited in May 2017, while the hotel was doing a major renovation. Although check-in was at 3pm, my room was not ready until 3:45 p.m. since they were putting in brand new beds and they could not change my room. The wait was a little annoying, however when I was finally given a room key, the wait was worth it! The room was BRAND new, had an amazing view of Lake Superior (from a balcony, I might add), and the shower had a really cool double shower head. Overall, this was a great hotel and I'm looking forward to staying again once the construction was complete.

"Location is the perfect base camp"

5
26/05/2017

This beautiful hotel is located in Downtown Grand Marais and is right on the water, so you can relax while looking at the lake and lessening to the relaxing rhythm of the waves coming ashore. The new dining room is beautiful and the free breakfast has a great variety and was delicious. The new whirlpool is incredible and the coming updated fitness room is expected to be a welcome addition. We always stay here when visiting the North Shore of MN, as you're right in the middle of limitless hiking trails is all directions, plus right downtown within walking distance of dozens of great restaurants.

"'Superior' Lodging in Grand Marais, MN"

5
24/05/2017

Location, location, location! If Grand Marais is your destination, Best Western Plus Superior Inn will not disappoint. This upscale hotel offers beautiful views of Lake Superior and is within walking distance to many restaurants and shops. If you're lucky, you may be able to view a spectacular northern lights display from your private balcony. Modern, spacious, smoke-free rooms with very comfortable beds. Enjoy the complimentary hot breakfast before exploring all that northern Minnesota has to offer. The hotel is currently in the process of a renovation; however, we did not experience any inconveniences. We look forward to returning!

"On The Waters of Lake Superior"

5
22/05/2017

This hotel is perfectly located on Lake Superior and a one block walk to all things Grand Marais. The hotel is undergoing renovations and it will be the best place to stay in the Grand Marais area when finished. I had a newly renovated room (two queen beds) and everything is high quality. The queen beds were put in the day I was there and they are very comfortable. The walk-in shower is generous in size and the new showerheads are AMAZING (Grohe Freehander - go ahead, look them up). WOW!! They have added a small bar area to the front lobby and they do offer a small menu. They have a coffee bar area which is always available along with a fresh filtered water tap to fill your water bottles. Breakfast area is new as well and breakfast is complimentary. When all renovations are complete this hotel will be the place to stay!

"Can't beat the view"

5
22/05/2017

We stayed in a king room with a balcony that overlooked the beach and the lake. The bed was very comfortable, the room was immaculate, friendly staff and the most amazing view of Lake Superior. The breakfast had a large variety of hot and cold foods and beverages. All around excellent!

"Brilliant staff/owners!"

5
20/05/2017

My best stay yet! All needs covered and anticipated. Lake Superior shoreline hotel simply stunning! Remodel/improvements in process did not impede first class service. I arrived early and was given an early entrance to my room. I was given an upgrade as well to a beautiful suite when my original room was found to be part of next day's remodel. Most excellent stay at my favorite hotel!

"Waterfall tour of the northshore"

5
19/05/2017

The beds here were pretty amazing - we got a new suite and it was absolutely stunning the view. Highly rec staying here as it a walk to everything and great parking. Only bummer is worlds best donuts wasn't open yet for the season. Overall, great experience for a Best Western Property. Will def stay again.

"new beds"

5
17/05/2017

I usually hate hotels because of the beds, but this place is remodeling and has new beds. enjoy your stay you will not be disappointed. Lake Superior is beautiful. GO for long hikes and get back to nature. And then retreat to this place.

"Wonderful place!"

5
17/05/2017

Beautiful views, nicely furnished. Most comfortable bed/sheets ever! Great breakfast included. When construction is completed it will be a perfect place to enjoy Grand Marais with all its beauty and restaurants!

"Great Staff"

5
30/04/2017

My husband and I stayed here for a few days. We were looking for a quiet comfortable place to be for a few nights. The staff was great, the room was comfortable and the breakfast was well presented. The hotel itself was under renovation but it was not disruptive to the guests. We would definitely stay here again in the future.

"Favorite balcony on Lake Superior."

3
28/04/2017

I have stayed at this hotel many times and always lliked it a lot. But not this time. There was major construction going on. Dirty hallways filled with equipment. Men workin in forklifts in the breakfast area during breakfast! Lots of construction noise! The staff did offer to move us to another room when suddenly the roofers were pounding above our room! When booking the room, I was told that my first choice room was not available due to constructio, but I was not informed that the whole hotel was under construction. The staff was very nice. Good breakfasts with good coffee.

"Very nice stay"

5
25/04/2017

Just overnight, but a nice break. Room was lovely; looking out over the lake. Bonus whitecaps and breakers on the shore. Good breakfast with great coffee. Lobby will be very nice once renos are complete.

"Great place to stay!"

5
25/04/2017

This hotel is a great value and nice place to stay. The newly renovated rooms are very comfortable. The staff were friendly and quick to honor our requests. The breakfast was very good and had many options including gluten-free choices. Every room has a view of beautiful Lake Superior. We will be back!

"North Shore Get Away"

4
19/04/2017

Room was clean an comfortable. Renovation to room was good. Nice shower. Still working on the lobby and outside. The view was great. Staff was helpful when questions arose. Over all experience was very good.

"Terrific Hotel - Comfortable Stay"

5
17/04/2017

Best Western Superior Inn is a wonderful, comfortable, relaxing place to stay. The care and attention of the owners and staff are outstanding. Property is well maintained and inviting. We are welcomed like family and always enjoy our stay.

"Under renovation"

4
17/04/2017

Room was already renovated - so was gorgeous. Main areas of hotel under renovation - but will be beautiful when it is done. Good location - close to downtown and restaurants. All rooms are lakefront which is a plus.

"Under construction "

5
05/04/2017

My sweetheart surprised me with the suite on the lake. Even with the construction they manage to make this stay wonderful. The staff is great and does a great job making us welcome. They keep a clean hotel with a smile.

"Quick girls weekend"

5
03/04/2017

Wonderful, clean and kind. The staff was excellent and helpful. The breakfast was amazing. They even had gluten free items. The new hot tub was so clean and relaxing along with the balcony view. Cannot wait to visit again when the remodel is finished.

"One night"

5
31/03/2017

Great check-in staff, he accommodated us quickly as a walk in, no reservation. Great view. Lobby under construction but wasn't a problem. Will be beautiful when completed, can't wait to go back to see the upgrades

"Best Grand Marais Best Western"

4
29/03/2017

Very nice property and with the current renovation, I am sure it will only be nicer. One of the best properties on the North Shore!!!! The hotel was very courteous as well as the construction workers. Stay here if you're lucky enough to get a room; the view and the experience will be unforgettable.

"Fine location and lake views"

3
23/03/2017

Stayed here for two nights while exploring the town and parks. Fine rooms average for this type of hotel. All was found clean and functional. The complimentary breakfast and area are below Hampton Inn level, yet simply good if you like it that way. Check-in and attendant service were excellent. A good location with easy walking access to town.

"Nice Place on the big lake"

5
28/11/2016

Remodeled rooms the exterior was being worked on while we were there over 2016 Thanksgiving, the morning breakfast was good, almost all rooms face the lake, beach to walk, waves to listen to while laying in a comfy bed. We left our car in the lot and walk to shopping and dining all three days, enough to do in town. friendly staff,

"Delightfully Surprised"

5
27/11/2016

Grand Marais is a delightful destination. I was looking for a quaint cabin to stay in but not finding one, I reluctantly booked the Best Western, a brand which I have never stayed in before. Usually I go out of my way to find a Hampton Inn when we're on road trips. I was pleasantly surprised. The room was recently updated, clean, roomy, reasonably priced with an excellent location. I could not have been more pleased. The service was friendly, breakfast substantial and the room provided an excellent weekend. I would not hesitate to recommend this hotel.

"Very satisfied"

5
20/11/2016

Very clean room with a lakeside balcony. Also a very complete breakfast. The check-in was very smooth and easy and the view from my room was Fabulous. Anything that a person needs is within walking distance. This includes the Co-op, Dining, and watering hole.

"Wonderful hotel. Highly recommend."

5
18/11/2016

We were very impressed with the hotel. Our room was wonderful. Spacious, artfully decorated, with a fireplace, balcony, and hot tub in room. And, the view was gorgeous. The hotel also had a beach. Nice!!!

"Love the view!"

5
02/11/2016

Great place to stay in Grand Marais! Almost every room has a balcony...don't get one without. Pet friendly, good breakfast, walk to any place in town, listen to the waves....just kick back and enjoy. We're hoping the extensive construction won't drive the prices up. We've been staying at this hotel for years.

"This Hotel Did Not Meet Our Expectations"

2
02/11/2016

I'm not quite sure why this hotel has such a good Tripadvisor rating. In our opinion there was little about it that was "plus" or "superior." First of all, it was hard to see, sort of tucked behind a gas station. The parking was limited, even early in the day. Our room was not ready when we arrived...they said this was because they are always full, so it takes a long time to clean all of the rooms. What we thought was, "If you are always full and have trouble getting your rooms ready, then you know you have a problem and should staff your facility better!" However, we waited patiently outside since there is no lobby! There are some breakfast tables, but no lounging area... we thought this was unacceptable for a supposedly upscale hotel. When we tried back we were told that our room still wasn't ready because there was a plumbing issue, so that would take another hour to repair. We asked if we could just go leave our things in the room and were told no. So we walked around town and an hour later were finally able to check in. We were offered a discount on our room rate for our inconvenience, but this was not a great start to our night here. The room itself was terribly hot when we first arrived, but we opened the door to the balcony and it cooled pretty quickly. We couldn't believe the page of instructions in our room, talking about the risk of frozen pipes and how not to leave windows or doors open for too long, how not to put the thermostat too high, how not to run the fireplace too long...it went on and on. We had the same thoughts when we read this that we had when they told us our room wasn't ready..."If you know you have a problem, you should address it and not make it your guests' problem". Next we went to use the "business center" and found it consisted of two computers in a closet-size room which also houses the ice machine and soda machine. I'm not kidding...this was their idea of an appropriate place for guests to sit...noisy, hot, uncomfortable. Our guest room itself was spacious and comfortable, and the view was nice. It was lovely to watch the sunrise over Lake Superior, definitely the best part of our stay in this hotel. We enjoyed Grand Marais very much...it was a delightful town in a beautiful area, but we would definitely select a different hotel next time since this one was such a disappointment.

"Love This Hotel"

5
31/10/2016

We stay at this hotel every time we go to Grand Marais with our family. We love the free hot breakfast, large rooms and the prime location. We walk to dinner each night. Our teens can walk to get ice cream, go to the donut store or go shopping from here. They have coffee and tea available all day and night. After a long day of hiking it is the best place to come home to. The large hot tub is very nice too. We will come back each summer!

"WONDERFUL, RELAXING EXPERIENCE!"

5
28/10/2016

This Best Western motel has IT ALL--comfort, cleanliness, a GREAT breakfast, and a FANTASTIC view of Lake Superior! The entire staff is friendly and helpful! Whether you're getting away for a day or a few days, you will not be disappointed with this one. My husband and I return here at least every couple of years, traveling about 8 hours to get here!!

"Contemporary decor"

5
25/10/2016

Beautiful view of the bay from our balcony. Every room has a lake view, so you can't go wrong! The room had Modern, clean, upscale decor. The bed was comfortable, and I got a great night's sleep! I would encourage anyone who takes a trip in that area to visit this hotel.

"Stay in Grand Marais near Lake Superior"

4
24/10/2016

We were pleased with our room at this Best Western Plus. We booked a lake view room with balcony. Although the weather was cool it was still nice to open the patio door and hear the waves. More like the sound of waves on the ocean than the sound of waves on a lake. Good breakfast selection. I'm not sure if Best Western has always been available for travelers with pets but have noticed that is the case with most that we have stayed at during the last several months. Although I like animals I don't necessarily want to sleep in a room where they have stayed also. The clerk at this BW mentioned that half of their rooms were pet friendly. I found that to be a large # of rooms dedicated to pets in a small community with little # of rooms to rent on most nights. She also indicated that when booking online it would have told you the rooms is pet friendly. Well, if you're like me sometimes those little items don't get noticed when you have limited time to find a room for the night. When we stayed at a BW in Wyoming all rooms booked online were pet free and if you needed to book a room because you had a pet you needed to call the front desk to book a pet friendly room. I believe this is a much better policy. Sleeping in a room where pets have also stayed could cause a real problem for people suffering from allergies. Although I found this property very nice and the location near the lake great I will be very careful in the future to make sure I book a pet free room.

"Best place to hear the waves"

5
24/10/2016

This is a great hotel for many reasons. The hotel is quality, the people are great and Lake Superior is literally right out your window. It is "In Town" and that makes it very easy to dine and enjoy the stay without having to drive home in the dark.

"Grand Marais' BEST"

5
22/10/2016

Anyone touring The North Shores of Lake Superior need to treat themselves to a water view suite at Best Western Plus Superior Inn, Grand Marais. Beautiful, romantic room with spa & fireplace. The Lake view was breath taking. Easy access for my disabled husband. His favorite place, didnt want to leave.

"Beautiful views"

5
17/10/2016

Hotel is in perfect location for walking around Grand Marais and has been remodeled and is gorgeous. Breakfast is without compare. The only downside is noise between rooms, and very hard mattresses. If you are a sound sleeper, there is likely no better place to stay!

"Lake Superior Beach Front"

5
16/10/2016

2nd floor room with deck 75 feet from Lake Superior. Loved watching the moon rise and the wave patterns as well as the relaxing, soothing sound of the waves. It was a bit to cold on this October night to leave the sliding door open all night to sleep to the wonderful sound of the waves

"What a view!"

5
13/10/2016

Nice hotel, kind of a quirky layout but then all the rooms face the lake. What a view, a little cool in October but we it enjoyed it for a while until we got too cold. You are literally on the shore of Lake Superior. It would be wonderful in summer. Room was clean and comfortable. Breakfast was ok, nothing special. Breakfast area is really small. Staff were super helpful and friendly. I thought it a little expensive for the type of accommodation but I would stay there again just for the view. We had a evening meal at Harbour House Grill, best meal of our road trip, chocolate cake to die for.

"Nicely Done"

5
13/10/2016

This hotel is lakeside and is in excellent shape and very well maintained. They offer coffee, tea and hot chocolate 24 hours a day in the lobby. All of the flavors of coffee are available that are available in the morning which is very unusual. Our room was a very nice sized double queen room that included space for a small seating area furnished with two easy chairs and a small table. Additionally there was a large desk in the room with a work chair and a straight back chair for two people to use the desk at once. The TV was a very nice size and was as wide as the table it sat on. There was a cabinet with a five foot granite top that held the refrigerator, microwave. There was a large closet with two luggage racks (always appreciate this). The sink vanity was in the entryway to the room and the WC and shower were in a small room opposite. The shower was a gorgeous tiled shower with a shower arm that had two shower heads you could direct as needed for a lovely shower. There was a stand up makeup mirror on the vanity for guests convenience. The bathroom had a nightlight that had a little more wattage than I'd have liked and there was a large light on the bottom of the TV set that emitted a lot of light into the room while we were sleeping. We blocked this with the bed bolster pillow. Our room had a patio that provided a nice view of the lake. With a lake view room we had no problems with additional light coming into the room from the outside. Internet was fine and the bed was wonderfully comfy with nice smooth sheets. It was also wonderfully quiet here. They offered three coffee choices - normal, bold and a spicy blend. There were also several choices of coffee syrup available. Breakfast was well maintained. They had wheat bread and even offered a cranberry bread. There were lots of special touches, even tortillas that could be filled with scrambled eggs and the tasty fried potatoes and peppers! Service was great and you can tell the hotel team prides themselves on the quality of the product they provide.

"A Superior Stay"

5
12/10/2016

This was our first stay at this property. We were very impressed. The room was very nice and the bed was extremely comfortable. The location right on the shore of Lake Superior can't be beat. We would definitely stay here again.

"Best View in Grand Marais"

5
11/10/2016

The location of this motel in Grand Marais is the best. The beach is right outside your door - have your own private balcony. Everything inside and out is clean and well maintained. Most of all, the view is spectacular - can't beat it. Restaurants and shopping within walking distance. We enjoyed wonderful meals and live entertainment. The room was clean and bedding and bed are very comfortable. Staff is pleasant and very friendly.

"Great Motel"

5
11/10/2016

Wonderful experience. Tasteful decor reflecting the culture of Lake Superior without being schlocky. Great shower and bathroom. Liked the shampoo, lotion, BeeKind brand. Very comfortable bed and pillows.

"Stay at grand Marais"

4
10/10/2016

Good place to stay overall. Location is hard to beat. breakfast was good with a number of options. Staff is good and the rooms seem very clean. No complaints however the price indices it should be a good stay.. Beach front with an easy walk to down town area.

"Nice Hotel "

4
09/10/2016

Nice hotel with Beautiful views of artist point and Lake Superior from the room. Continental breakfast was nothing special but it was adequate. Worlds Best Donuts and other places to eat nearby. Would definitely stay here again.

"Excellent Lake Superior views in Grand Marais"

4
08/10/2016

The best thing about this hotel are the views of Lake Superior and Artist Point. Breakfast on your private patio or balcony overlooking the lake cannot be beat. I was a little disappointed that is was located right off the highway as the marketing makes it appear more secluded. That said, the hotel is clean and quiet for it's proximity to the highway. My only criticism would be that it lacks adequate guest parking. I felt compelled to be back at the hotel early in order to secure a parking place.

"Amazing "

5
06/10/2016

This was our first stay at the Best Western in Grand Marais. We are so happy that we booked this room. The room is gorgeous and spacious. Everything is clean and the beds are comfortable. We have two cozy chairs and a table. We also have a kitchenette with a microwave, Refrigerator and sink. It is a perfect spot for a romantic getaway or a family stay. The staff is also awesome. We were greeted with a smile when we checked in today and were given excellence service. I am happily listening to the waves of Lake Superior as I fall asleep tonight.

"So convenient to everything, so quiet and nicely designed."

4
06/10/2016

Just one night here, the room was tasteful 'Up North', not campy or full of log stuff. Room was large, comfy, modern and well appointed. Room balcony and view were great. Awesome walk in shower. Loved how peaceful it was, facing away from downtown with the waves audibly lapping the shore, yet downtown pretty much out the back door. Staff was great - we forgot an item in our room, hubby called, we received it at home two days later.

"Great lakeside location"

5
04/10/2016

This motel has a lovely lakeside location and beautiful decorating. Very clean and relaxing rain shower. Great coffee bar had lots of selections. We sat out on the balcony & watched falling stars over the lake. We compliment Sean for calling us to return an item that we left behind & offering to send it to our home.

"Fall Vacation"

5
04/10/2016

Location on Lake Superior was excellent and walking distance to restaurants and shops. Close to border and state parks and driving tours of the area. The second and third weeks of October may produce the best color options for viewing.

"Best Western - Grand Marais, MN"

4
03/10/2016

The room had very nice, clean décor. Beautiful Lake Superior view with soothing "lapping" sounds. Room very clean and comfortable - all appliances worked - had some cable disruption on TV. Breakfast offered a variety of food and it was all very good. Staff helpful and courteous. Very pleased with my stay and would go there again. Recommended.

"Best Place in Grand Marais"

5
01/10/2016

The hotel is moderately priced. The rooms are very pleasant and clean. It is easy to park near your room. The breakfast was fine, but not spectacular. The location is near the Lake and convenient. The staff was helpful and professional.

"Comfortable and pleasant"

4
27/09/2016

I was on a hiking trip with 3 other women, and we spent 2 nights in Grand Marais. The hotel was comfortable and pleasant with a balcony looking out over Lake Superior. I even saw an otter (or beaver) swimming by one morning with a beautiful sunrise in the background. The breakfast was plentiful although I wish, as always, that motels would use real crockery and utensils. I just don't like eating or drinking from plastic. And the practice is certainly not environmentally friendly. The staff was very friendly.

"Good Hotel for Quick Weekend Trip"

5
25/09/2016

I booked a last minute weekend trip to Grand Marais for my family and I. We took our dog too and needed a hotel that was pet friendly. I called to see if there was availability and spoke with a woman who was incredibly helpful and friendly over the phone. There was a miscommunication and she booked a king size bed room for us when we needed a double full bed room. When I called to fix the error there was no problem, she did it immediately. We got a partial lake view with a balcony and it was great. I was worried at first that we wouldn't see the lake but we got a shoreline view which was fine. Front desk service was very friendly just like everyone else said. Our doggie even got welcome treats. The whirl pool was small but nice too. Not really used by anyone when we were there so it was a great place to relax undisturbed. My family and I also walked every where as the hotel is very close to downtown. This is a great hotel if you are looking for a quality standard stay and nothing fancy.

Superior_Inn_Mgmt, Manager at BEST WESTERN Plus Superior Inn & Suites, responded to this review
Dear Amanda J, Thank you for staying with us and sharing your feedback. I will share your kind words about the service you received. We will be breaking ground shortly on a new lobby area and larger whirlpool that will add a lot to a future experience. For a future visit, ask for one of our Beargrease rooms as they are pet friendly and larger than the traditional room you enjoyed. We look forward to welcoming you back on your next visit to Grand Marais. Be Well, Scott

"Right on Lake Superior!"

3
25/09/2016

We spent a weekend at this Best Western in Room 125. It was right on the lake, king bed, fireplace, corner room. The bed was comfy and there was a nice selection of pillows. The room was very clean and well stocked. BUT the room was too warm. The desk clerk said that corner rooms caught a lot of the sun and that's why they were warm. If they knew this happened, why not have the windows glazed? The windows themselves were in sad shape. Crank out - hard to open and hard to close. The desk agents were friendly and helpful. We got directions, recommendations for places to eat, hiking ideas and the like. The housekeeping staff was equally friendly. As this was a ground floor room we didn't feel comfortable leaving the windows open to cool the room and to hear the pounding of the waves. We were really looking forward to that sound. People could walk within a few feet of the windows, though. The room included breakfast. There was a nice variety of continental breakfast type items. Yogurt, bagels, boiled eggs, muffins, scrambled eggs, sausage, country potato and sausage bake to name a few. The buffet was attended to constantly and fresh food brought in as necessary. If we stay here again, it will not be on the ground floor.

Superior_Inn_Mgmt, Manager at BEST WESTERN Plus Superior Inn & Suites, responded to this review
Dear Sue, Thank you for taking the time to share your feedback about your recent stay. We are glad that you had many complimentary things to say about our hotel and staff. It appears that location of your room was of most concern. Not only does your room face south but the fact that the fireplace is in the room will also cause the room to warm up even if you did not use it. We are hopeful that you were able to get the room cooled down by using the A/C. Your concern about the window operation is being addressed immediately and we apologize for not catching that prior to your arrival. We look forward to another opportunity to welcome you back in an upper floor room so you can feel more comfortable opening the window or sliding door. Be Well, Scott

"North Shore Destination"

5
25/09/2016

We were very pleased with your facility. The room was clean and well equipped. The hot tub was at good temperature and relaxing. The breakfast was good and well supplied. Whenever we come back up the north shore we will certainly stay at the Best Western Superior Inn.

"Our First BW Plus stay"

4
24/09/2016

Hotel was very clean and check in very fast. The room was lovely and clean. We had a wonderful view of Lake Superior. Check out went fast too. Full breakfast was nice, but the eggs, potatoes and meats needed to be microwaved if you didn't eat them quickly.

"Great place"

5
20/09/2016

Visited here sept 17&18th wonderful. All accommodations were excellent the bathroom was completely remodeled and as I write from the Hyatt regency in Milwaukee it is not as nice. The staff was very helpful I could not recommend it more

"Not a great room"

2
20/09/2016

We stayed for one night at this hotel recently. It was not cheap. I don't mind paying if I am getting a great room, but this room was cramped. No room at the sink for toiletries, etc. and the sink is located so close to the door that the garbage can has to go in a cabinet below. We seemed to have been placed in one of the few rooms in the place that does not have a balcony and I'm guessing we paid the same price. If you do end up having to stay here definitely request the balcony. Breakfast was adequate but the potatoes were not good so your may want to stick to the eggs or cereal! On the positive side, staff was friendly!

"Relaxing and gorgeous"

5
15/09/2016

I can't say enough good things. The room on the main floor (2nd floor) with the 2 person hot tub and fireplace is so worth it. The bed was incredibly comfortable and the view was stunning. I could hear the waves from bed. Worth every penny.

"Grand Marais"

5
15/09/2016

We stay here every Labor Day week. We love the view of the Lake and the sunrises. All of the staff are extremely friendly and nice. Paula in the breakfast area was wonderful. Last year the food was always empty and not being replenished. This year there was always plenty of food and Paula kept the dining area clean and she was very nice. Upon checkout I left my camera and BOSE speaker in my closet. I was very impressed that whoever cleaned my room turned it in. I received an email regarding this before I even realized I had left it. It is very nice to know that there are honest people working at your hotel.

"Nicely done."

5
15/09/2016

Wonderful location right on Lake Superior. Newly refurbished rooms are very nicely done. Great service by staff and good value. I really enjoyed opening the balcony door and listening the waves roll into shore.

"I love Grand Marais!"

5
09/09/2016

Excellent location with a view of the lake right from my bed! I loved hearing the crashing waves at night. Courteous and helpful staff. Comfortable rooms. Great place to ride your mountain bicycle and walk the beach. Boulder hopping is also fun.

"Beautiful place"

5
09/09/2016

We were here for 2 nights. Couldn't have been better. Right on the lake with perfect views. Room was great. Comfy bed, well appointed and a nice hot tub. Breakfast is better than most. Service was spot on. Front desk staff very good. We will stay here again.

"Great Lake Shore Experience"

5
07/09/2016

This hotel rests nicely on the shore of Lake Superior. All rooms have patio and balcony facing the lake. Wonderful view and lots of bird activity along the shore. This hotel location is very close to downtown Grand Marais. Leave your car in the lot and short walk to all of downtown. There is no swimming pool but a fantastic whirlpool on the lower level. Many hotel service employees are from Europe and are great to talk with about their summer work here in America. JER

"A wonderful place to stay!"

5
03/09/2016

This Best Western is the best of the best. We love the beach location, the great service, the shower, the service, and the food, including the World's Best Donuts for breakfast. There is nothing to complain about, and we are fussy!

Superior_Inn_Mgmt, Owner at BEST WESTERN Plus Superior Inn & Suites, responded to this review
Thank you for your recent stay with us and for your positive feedback. We are delighted that Best Western Plus Superior Inn's location, service, breakfast items and amenities exceeded your expectations. We hope you'll choose to stay with us again on your next visit to Grand Marais!

"Grand Marais Family Getaway"

5
01/09/2016

Highly recommend staying at the Best Western Plus Superior Inn in Grand Marais. The staff, service and location are all excellent. The view out our balcony was breath taking every day. Loved hearing the sounds of the waves.

"Beautiful Suites"

5
31/08/2016

Beautiful Hotel suites with whirlpool! Air conditioner unit a bit noisy.. not a lot of parking and spots are narrow but that seems to be the problem throughout Grand Marais, Mn! Hard to find parking for restaurants! Beach at hotel is small but really nice! They have park benches behind beach area which was nice to sit and watch the gulls from.

"North Shore"

5
30/08/2016

We enjoyed the hotel very much. It was right next to the lake with beach access. It was very comfortable and relaxing, with a great view from the room. The balcony, while small, was perfect to sit and watch the evening come on.

"Beautiful lake view"

4
27/08/2016

Check in was done by an efficient and friendly woman who said "you're in my favorite room!" The view from our room/balcony was beautiful! We were on 3rd floor, corner room, I think 332. The furnishings were lovely. The beds, sheets, towels were very nice. The free breakfast was great - scrambled eggs, ham, potatoes, pancakes with strawberry sauce, plus toast, bagels, yogurt, cereal, etc. The only negative is that there is no elevator that goes to this room, so have to carry your luggage up 1 1/2 flights of stairs.

"Missing item"

1
26/08/2016

Disappointed with the honesty of this hotel's cleaning staff. Called immediately the day after leaving this hotel that I had left my iPad charger on the bedside night table. I was told that it was not found. It was clearly labeled with my name and address. Yes, disappointed.

"Great stay!"

4
24/08/2016

My wife and I along with our dog had a wonderful stay in Grand Marais. The staff was friendly and courteous. Room was clean and had a great view of Lake Superior and Artist's Point. The location was very convenient for us for hiking, biking, kayaking, and photography.

"Overnight Stay"

4
23/08/2016

In late June 2016 my wife and I stayed at this hotel. The staff was efficient and very helpful. The motel was very clean and well furnished. The views of Lake Superior out our room window was wonderful. The beach was also just outside our door. We were able to find a nice restaurant/brewery to eat at that wasn't far away. We would stay here again.

"Great stay!"

5
23/08/2016

Clean, welcoming, beautiful views of Lake Superior and a fantastic staff! The room we stated in was lovely. Breakfast had great choices, even local donuts! The staff were wonderful and very knowledgeable about the area! I can't wait to stay here with my family again!

"Just like by the ocean!"

4
22/08/2016

The best thing about this hotel is that every room has a balcony facing Lake Superior. You can hear the crashing of the waves all night long! The breakfast is among the better free ones in any hotel. They serve donuts from the World's Best Donuts just down the street. But they are not as fresh as when you buy them at the donut shop. The coffee is good. My husband and I are coffee snobs! But the prices of this hotel have gone up 25% since our last visit two years ago! Maybe it has to do with the rebranding, which did not make any improvements.

Superior_Inn_Mgmt, Manager at BEST WESTERN Plus Superior Inn & Suites, responded to this review
Dear Anita D., Thank you for your kind comments. We are glad that the lake provided a few waves to lull you to sleep. Boyd's is the brand of our coffee that our guests rave about and enjoy with their world's best donut. I would agree there is nothing like going to the donut shop where the donuts are still warm. Since your last visit we have renovated the hallways in addition to several rooms. Unfortunately, the room you stayed in(traditional room) is not one of those but is on the list soon. All of our other room types have been touched in the last couple of years. You will be pleased to know that the next major improvement will be a vastly expanded lobby, new fitness room and enlarged whirlpool area. Coming in 2017. As a 3rd generation family business we continue to reinvest in the property and hope to have the opportunity to show you those improvements on your next visit. Be Well, Scott

"Extremely Disappointed "

1
22/08/2016

Older hotel, we were put on the end of the property next with a crappy view of a scummy pond and whole foods. Whole foods air conditioner running at all times. Tiny parking lot. Tried to upgrade but no luck. Nice little town, but not much here, I wish we made it a day trip and stayed in Duluth.

Superior_Inn_Mgmt, Manager at BEST WESTERN Plus Superior Inn & Suites, responded to this review
Dear Clayton E, Thank you for your comments. As I write this, you are still our guests and we hope your stay has improved and you are enjoying your recently renovated room. The room you reserved (Beargrease Suite) is only in the location you are staying. Since that room does not exist anywhere else in the hotel and the fact that we were sold out, we were not able to accommodate a change of rooms. Your room was reserved on line where the description mentions a partial lake view since you are at an angle to the lake. From your room neither the pond nor the food coop is visible. Only lake superior and artist point. Once you step on to the balcony then the view you mention can be seen to your right. Please note that we have additional parking available across the street from the hotel. Concerning to us is your comments about our charming village of Grand Marais. Budget travel readers voted Grand Marais as the coolest small town in America last year. Sorry that Grand Marais did not provide the things you were looking for. Know that you have every opportunity to check out early had you wished to return to Duluth or another location. Be Well, Scott

"Disappointed"

3
21/08/2016

We have stayed at this hotel many times over the past 15 years. Our stay 8/17 to 8/19/2016 was in comparison to previous stays very disappointing. The hotel remains a nice facility with a great location, but the execution left much to be desired. In addition to location, the good is the comfort of the bed and pillows and a well appointed room, and of course "World's Best Donuts". The bad included a room furthest from the lobby with no elevator access to this Beargrease section (for this issue avoid rooms 330-332), a dog smelly room, an exterior door serving this section that did not properly function during our entire stay, and an indifferent staff. We did request a different room before moving in, but were told not an option. Also, when we wanted to extend our checkout by two hours for $10 as listed in the room information binder, we were informed the owner instead now wants $25. We knew staying at this hotel was pricey before our stay so we cannot complain about that, but for the nightly rate we did expect more.

Superior_Inn_Mgmt, Manager at BEST WESTERN Plus Superior Inn & Suites, responded to this review
Dear Robert R. Thank you for being one of our valued repeat customers and recognize the things that make our location a special one. We apologize that this return visit did not provide the stay you have come to expect and our occupancy did not allow for a room change. The electronic key access to the entrance door closest to your room failed on Friday and parts were ordered. By the time you see this it will have been fixed. We wish it could have been sooner but felt keeping the door secure from anyone trying to enter was more important. Rest assured that after pet stays we do extra cleaning to remove any sign of a pet stay and will share your experience with our housekeeping staff. Because of your concern about the late check out fee we have eliminated it. Our in room directories will be upgraded soon to remove that fee. We hope to have the opportunity to host you on a return visit to Grand Marais and provide the service you have come to expect. Be Well, Scott

"Great View"

5
20/08/2016

A wonderful staff, the room was right on the lake with a great view. We could here the waves washing up on the beach. The room was clean with 2 queen size beds that were comfortable. Easy walking distance from down town.

"Awesome place - Right on the Lake"

5
20/08/2016

This was a great place to stay, it was right on Lake Superior with all the views and close to everything. Grand Marais had a lot to offer for the 2 days we were there. Had a lot of fun and would recommend it to anyone else to stay

"nice place"

5
17/08/2016

Best Western Grand Marais: nice motel, though for $179 a night it better be. Hot water very hot (which is good), wifi adequate. All rooms have a lake view. Nice place, nicely kept, and they work hard to keep it that way.

"Comfortable stay right on the lake"

4
16/08/2016

We stayed one night on our way through Grand Marais. Had a beautiful corner room overlooking one of the few sandy beaches along this part of the Lake Superior Coast. If it had been cooler we would have loved using the gas fireplace in the room. Would definitely recommend this hotel.

"Wonderful stay once again!"

5
15/08/2016

We reserved a beautiful Corner Room with beautiful views and with a fireplace. Fell asleep and woke up to the sounds of the water and birds. It is always a wonderful and relaxing visit. We have stayed in other rooms and they are just as beautiful and just as nice and offer the same beautiful views and sounds with the same same ambiance at a much lower rate. You can sit down by the water walk down the beach and join in on some little fires we saw going among some people further down the beach. We Love visiting Grand Marais because it is such a relaxing little place where we enjoy the food and the people. We go at least once a year. We've met family at the airport in Thunder Bay and brought them there from Toronto. We plan on visiting again in the fall for our wedding anniversary slash my birthday. Saturday markets. We enjoy the market that comes on Saturdays enjoy looking at the Arts and Crafts from local people. Local eateries. We go to the world's best donut shop every time we visit. We went to the best donut shop in Kalamazoo and the world's best donut shop wins hands down. We go to Sydney's for pizza every time we're in town and we always get some homemade custard from Sydney's as well. We've eaten at several places in Grand Marais and enjoyed all of them those are a little favorite spots. Things to do. We've been to Devil's Kettle and other places along the way. We want to check out Betty's Pies it is always packed with cars period was recommended by a waitress at another restaurant in Ashland. There are lots of walking trails and state parks to check out. We watch people getting lessons and kayaking on the water. And I always see people walking up and down the beach as we do. Room. Our room is has always being spacious clean and comfortable no matter what room we've chosen. It is overpriced to stay in this area. This is a tourist trap kind of area. Yes we are caught in the Trap we love being there and we will always go back. Once you go you'll see why. Breakfast. The breakfast off of Pancakes some donuts from the world's best donuts made in Grand Marais. And other yummy things like scrambled eggs and sausages fruit cereal excetera.

"Superior view of Superior"

5
13/08/2016

We spent a night at the Best Western in Grand Marais on a trip to Grand Portage. The hotel is located on Lake Superior, our room had a small deck with chairs facing the lake with a nice view of the lake The room was very nice with a small fridge and microwave as well as a couch and table with two chairs. The bed was very comfortable and unlike our recent stay at a Marriott the WiFi was free. The only knock I could take at this hotel was the price. We paid more to stay at this hotel in Grand Marais than we did to stay next to Niagara Falls. But if you need a nice place to stay in the area, I would recommend this hotel.

"Comfortable hotel in a gorgeous setting"

5
12/08/2016

We really enjoyed our short stay at this hotel. Our room had a balcony on Lake Superior, right over the private beach, and the view and sound of crashing waves were absolutely beautiful, even on a cloudy, windy day. Our room was very comfortable, the beds were good, the bed linens were far better than at another hotel we recently stayed at, the shower was great, and the decor is attractive. Although the breakfast area is too small and crowded at times, the breakfast itself was ample and tasty. We would like to return!

"Beautiful setting"

4
12/08/2016

We greatly enjoyed our short stay here. We had a room with a balcony on Lake Superior, which we loved. The setting is gorgeous. The room itself was very attractive and comfortable, and we were disappointed to have to cut our visit short (a small emergency at home). Although the breakfast area was at times too small for the crowd, the breakfast was ample and tasty. The beds and bed linens were comfortable and definitely better quality than those we experienced the week earlier in a popular Duluth hotel. We can't compare it to other hotels in Grand Marais, as we haven't stayed in any other hotels there, but we really enjoyed our stay here.

"overpriced quality hotel"

4
10/08/2016

This is a quality hotel that is priced at 170% of comparable hotels. The offered facilities are small compared to hotels in this price range and the climate control is still the noisy room units.. The breakfest area was small and congested.

"Lake Superior at your Fingertips"

5
05/08/2016

On vacation with my spouse - we experienced a Wonderful King room with whirlpool, fireplace & lounging couch + balcony right on the waterfront. Very comfortable, clean and friendly! Right at the edge of Grand Marais, walk into town for anything.

"Great place on lake Superior"

4
05/08/2016

Location was perfect, right on the lake. Breakfast was very good especially the donuts. We especially appreciated the coffee bar in the lobby with ice water and coffee available all day. The town was within easy walking distance.

"Short Trip"

5
03/08/2016

We stayed one night on our way to the BWCA. Room was so clean and inviting. Every single balcony had a spectacular view of Lake Superior. With the door open the breeze came right in. Breakfast was great. Really appreciated the beverages out throughout the day. RIght in the heart of everything in Grand Marais. Would definitely book again.

"Great Place!!!"

4
03/08/2016

I went online to get a hotel for the night. I clicked on a place that was supposed to be Cobble Stone. Looked like a beautiful line of town home style of accommodations. NOPE when I called turns out it was really for the place across the street called The Shoreline. It was an awful place. No air, super small and $130 a night. It was BAD. I declined staying (thankfully I hadn't booked room) the next place I called was the Best Western. He told me to come on over we would not be disappointed. He was so right. Great staff, reasonable price, right on the lake, balcony, and free breakfast. Did I mention great staff?? Will be back for sure. Loved walking on the beach. Thanks again Best Western. Oh p.s. Loved the BeeKind products!!!

"Great Location"

5
01/08/2016

Great location with a clean room. Check-in was quick and easy. The staff was friendly. Breakfast was good especially the donuts. Loved seeing Lake Superior from the balcony. The kids had fun on the beach. We did not have our dogs but it was a very dog friendly hotel. The rooms were quite. I would definitely stay here again.

"Our favorite Hotel in Grand Marais, I would call it a 4 star"

5
01/08/2016

Our favorite Hotel in Grand Marais, I would call it a 4 Star in my rating system. All rooms face Lake Superior, are Air Conditioned, clean and fresh with very new furnishings. And the hotel was non-smoking even before it was popular to be. And the hotel staff are local, knowledgeable and quite friendly.

"Terrific hotel! Great views, attentive staff and perfect location "

5
31/07/2016

Stayed here for three days in July 2016. Almost every room has a lake view. Our room was very clean and spacious. The upper floors have private balconies. Grand Marais is a small town and this hotel is centrally located. Breakfast is exceptional and it includes those advertised "best doughnuts in the world."

"Awesome Location"

5
29/07/2016

We had a great stay here for an anniversary getaway. Amazing location that is within walking distance of downtown Grand Marais and Artist's Point. Free breakfast in the morning is pretty basic but got the job done. We had the corner room with the fireplace. Amazing views and right by the beach access door. It was advertised that it had a Jacuzzi tub- but it did not. That was really our only disappointment. We will definitely stay at this hotel again in the future!

"The Best"

5
27/07/2016

I have stayed at the Best Western for over 25 years we come up yearly. I have always had a very good experience when I am here, I have no desire to try another hotel. I enjoy the breakfast and You get the worlds best donuts every morning. I love the view of the lake and it's at the edge of town so just the people staying there are on the beach. The staff is very friendly and the rooms have always been clean and updated.

"Location! Location! Location!"

5
26/07/2016

This hotel is situated right on the shore of Lake Superior with a gorgeous view and balconies to enjoy it from. I have stayed here multiple times and it is always clean and friendly. It is a bit pricey but this is a summer destination so I expect to pay more.

"We were very happy!"

5
26/07/2016

Very nice place - clean and well appointed. Large room with balcony and view of harbor. Everything seemed very new: granite counter, carpet, king bed that was very comfortable with nice white bedding. Very good hot breakfast was included. Weather was very warm when we were there - we appreciated the fact that they ice water with lemon available in the lobby all the time. Easy to walk from hotel to shops and restaurants.

"Not bad, but don't expect a 5 star hotel."

4
25/07/2016

We stayed in a regular room with 2 doubles, so the rooms with fireplaces are much nicer. Breakfast was good and the beds VERY comfortable. For the price, you may expect more from the hotel, but you are paying for the location and probably some lack of competition. (I have stayed in nicer/newer hotels for way less than 1/2 the price.) With all that given, it was a nice place to stay in Grand Marais so I think it's worthy of 4 stars using those factors. We would stay here again. The rooms do have a nice view of Lake Superior. Everyone seemed nice and friendly as well.

"Great place to stay"

5
21/07/2016

This was my second time there . the room was get clean and comfortable. The staff were very good offered some helpful advice for the area .our room faced the lake with a balcony and a great view. The beds were very nice we slept well . they have a breakfast for guests it's limited but good enough to start the day .the hot tub/whirlpool had a lot of sand in it so we never used it .they have no pool . all in all a very pleasant stay . we will be staying there again .

"Great View sparkling clean "

5
18/07/2016

We arrived late and we're lucky to find a room. The staff were friendly and very helpful. It was during the weekend and most hotels were booked. We were astonished at how neat and clean our room was. We had a super view of Lake Superior. The hotel is close to all area restaurants and attractions. Don't forget to take a run up the Gunflint Trail!

"Great first stop"

4
18/07/2016

Great first stop on a North Shore vacation. Room was large and clean and pool was great. Breakfast as good and staff friendly. Would stop there again. Access to Duluth and North Shore a plus. Hotel a bit dated, but was clean, quiet and accomodating.

"Summer Vacation "

5
17/07/2016

My husband and I enjoyed the location, service, room, the lake view, and food at this hotel. They also have a washer and dryer ($1.00/load). The hotel is right on the shore of Lake Superior, and walking to the shops and restaurants in beautiful Grand Marais is steps away. We would definitely stay here again. Thank you!

"Amazing Room "

4
15/07/2016

We stayed in Room 207, a Renewal Steam Suite. Amazing dark cherry decor. Large room with a shower that had 3 shower heads and room for 2. The in room jacuzzi was the most powerful we have ever used. There was a slight musty smell in the room, but it cleared quickly. The view of the lake was wonderful and leaving the balcony door open so we could hear the waves was very relaxing. They served a full breakfast but we chose to eat out.

"Great time in Grand Marais"

5
12/07/2016

The hotel is perfectly located about 50 feet from the Lake Superior shoreline. Our deck overlooked the lake and we were entertained by the sound of the waves through our walk out onto the deck. The bed was so comfortable. i really hate to say anything good about this place because I don't want to the secret of what a wonderful place it is to stay.

"Excellent Service and Stay!"

5
11/07/2016

Upon arriving to the hotel we were late for a wedding but the excellent staff worked efficiently to get our room ready quickly. Their service during the entire weekend was superb.Thanks to Shaun, Tere, Josh and all other staff I did not meet!

"Highly recommend - recently renovated"

5
09/07/2016

We were very impressed. The room smelled new! When we walked in the room, we heard the soothing sound of loons and waves from the clock radio - a nice touch. We had a room without a fireplace and whirlpool and it was still great. We had a total view of the water and loved sleeping with the sliding door open to hear the waves. So relaxing! Extremely clean - bed very comfortable - very nice shower and sink area - quality materials. The decorating was very nicely done, contemporary and clean. Shampoo and conditioner were high quality - Gilchrist and Soames. Liked it so much I bought full size bottles at the front desk. Staff was accommodating and pleasant. Microwave, coffeemaker and refrigerator. Easy walk to restaurants and shops.

"North Shore Getaway"

4
03/07/2016

Excellent time and loved the lake view. Rooms were clean and continental breakfast was great- had "World's Best Donuts" available- Now how could anyone go wrong with that? Within walking distance to shopping and the shoreline. Great place to stay.

"Good Experience"

4
02/07/2016

Everything was great except breakfast. Continental breakfasts aren't my thing. The eggs were tasteless and I am not sure what the meat was. We especially enjoyed the balcony and the whirlpool tub in the room and the changing color lighting over the whirlpool.

"Motorcycle Trip"

5
28/06/2016

Great stay at Best Western PLUS Superior Inn, Grand Marais, MN while traveling the north shore on Motorcycles. The room was extremely clean and the double headed tiled shower was a real treat. The view of Lake Superior was beautiful. Complimentary breakfast was very good and also included "world famous" doughnuts; which were delicious! Friendly staff as well! Overall a great stay!

"Annual Grand Marais Visit"

4
25/06/2016

Have stayed here many times, paid top dollar for a suite. This is a great hotel and awesome location for visiting Grand Marais. However, lake room views are a bit of a stretch, as mine was more a grocery-store, barking dog view. The front desk staff was polite and professional, but even with early check-in would not accommodate a room change to a true lake view, with waves and wind. Room was nice, but kind of a buzz-kill.

"Nice little find!"

5
25/06/2016

For a hotel with waterfront views, this was a great find. Affordable, friendly staff, delicious breakfast, and whoa.... the balcony and the view. It was amazing to sleep with the patio door open all night, feeling the fresh cool lake air and hearing the waves. The moon was rising over the lake and it was breathtaking! We didn't sit out in the beach area, but did enjoy walking through the sandy rocks and standing in the lake for a few seconds. It was like a mini-massage! The rooms felt very private. We will definitely recommend this place and hope to get back soon!

"Bad Reservation System"

4
25/06/2016

Original room looked over a stagnant pool, with limited view of Lake Superior. Not much for the price they require. Staff did find another available room and we moved. It may have been a real problem had no other room been available. The reservation system should indicate such issues when you make your reservation.

"beautiful location"

5
24/06/2016

don't let the entrance through the gas station fool you, once you are in this oasis you will be very happy you chose it. The rooms overlook the lake and face Artists Pt. on your own terrace, a very nice perk. I picked this place because of that and because my husband requires air conditioning. Would do it again in a heart beat.

"Pleasantly Surprised!"

4
22/06/2016

This property has an excellent location, right on Lake Superior- no different from a variety of high end resorts along the north shore we have stayed at. The balcony is nice, our dogs loved it, watching all the birds on the lake. We were in a corner room and had no neighbors to our right which was nice. The bed and shower were average- I like higher end linens. They had a nice breakfast and have -The Worlds Best Donuts- local fair- available at breakfast. They also have coffee /tea all day long in the lobby w/ all the fixings. The fee for pets is very reasonable$15/day. No difficulty w/ parking. The property is in walking distance of the downtown area. So many great hikes available w/ in 30 miles. The only negative was long waits at the front desk for questions and check out.

"Beargrease Suite"

3
21/06/2016

Great check in experience, large pet friendly room. If offered the choice, go for the 3rd floor suite. We were on the second floor and were treated to heavy walkers, small dogs playing fetch and kids running above us. OK view, but hard to hear the waves over the cooling towers at the grocery next door. The beds were above average for this level motel. We would stay again.

"Magnificent "

5
16/06/2016

Superlatives abound when explaining a visit to BW Plus Superior Inn and Suites. From the moment I walked in to this mornings departure I was impressed at every turn. The view is spectacular from this Lake Superior waterfront property. You are close enough to shore for sleeping to the sound of waves lapping the impeccably maintained beach. The double queen suite had its own small deck and a wonderful shower. Beds and linens were very comfortable. Your coffee options and a restaurant quality breakfast were a great way to start another work day. This is my first visit and it won't be my last.

"Great View"

5
13/06/2016

Great hotel with a great view. All rooms have a balcony overlooking Lake Superior! When I called them to book the room I was able to request third floor for best view. The person I talked to was really friendly and took the time to describe the room options. Being a cold climate hotel, they have electric outlets in their parking lot (for engine heat blocks) and they were glad to let me plug-in my plug-in electric hybrid car in overnight.

"Clean, Very Nice Property"

5
08/06/2016

I've stayed in most of the hotels in Grand Marais, usually before our annual trip into the BWCA. The staff is wonderful, especially Larry who assisted with Alcatel change of date this year. The rooms are spotless, updated and the beds were wonderful. A delightful breakfast completed our stay the next morning.

"Grand Marais, MN"

5
07/06/2016

This was not my first trip to Grand Marais nor my first stay in this Best Western. The room was large and the bed was extremely comfortable. The breakfast was fine, with a good selection of hot and cold foods which the attendant kept well stocked. Staff were helpful. I would stay here again.

"Great view, very clean, friendly staff"

4
06/06/2016

The Best Western was a pleasant surprise. Very reasonable rates for being right on Lake Superior. The room was very clean and roomy. Minor complaint was the water pressure for the shower wasn't great. Overall we were very pleased with the accommodations.

"Nice Stay"

4
06/06/2016

Very, very Comfortable... The location was great and a wonderful staff. It was easy to find and had a most amazing lakefront view ! The breakfast was good and the service excellent. A little pricey for our budget

"the best"

5
04/06/2016

we walked into our room and was totally amazed at it . the whirlpool and t.v,s were great . was a very relaxing time on the balcony with a view of Lake Superior that cant be beat . the staff took great care of our needs and were very polite . one of the best parts were the robes man they are nice to lounge in

"One Night Stay"

5
02/06/2016

We found the service to be excellent. The room was clean, comfortable and well appointed. Great value for the price and location was perfect for walking into town. We did not eat breakfast but it was included and it looked like there was a good selection.

"Nice Hotel, Great Check In Experience!"

5
02/06/2016

After a long day of sight seeing in rainy weather, we come to BW Superior Inn. SHAUN is at the front desk! He is not too perky, not too apathetic. He answers our questions like a concierge with a local's insight. He talks my husband into to a balcony room...and SHAUN was right...get the balcony!. We loved the room and the view. The room was clean, large, had very nice shower, plenty of extra room at the vanity, and a clean balcony. That's not always the case with hotel balconies. The breakfast was above average. We are so glad we stayed here!

"Good Location, Room for Improvement"

3
31/05/2016

Decent location on the water front. Recent renovated and contemporary looking. Rooms are reasonably quiet for a wood framed structure. Lacking amenities and small breakfast area with limited options. If they had better mattresses I'd go back.

"Grand marais stop on the way to the gunflint "

5
27/05/2016

We arrived very late in the evening it was almost midnight the staff was very courteous and let in and got us all set up in our room breakfast was great they have an awesome complementary breakfast in the morning and it was a very clean and nice room

"Nice, Clean Hotel"

5
27/05/2016

Nice, clean updated room with Beautiful views of Lake Superior. Nice Beach to walk along, multiple options for breakfast, coffee, hot chocolate and cool water available in lobby. Within waking distance to many shops and restaurants.

"Grand Marais, MN Best Western Plus"

5
23/05/2016

This place was all around awesome, the staff at check in were wonderful, the place was extremely clean, the breakfast food was excellent and the check out process was awesome as well. See you next time in Grand Marais.

"Best motel I've found in Grand Marais"

5
23/05/2016

I've stayed at (5) other places in Grand Marais and this Best Western was far and away the best. Clean, modern, convenient, good parking and a good breakfast. Did i mention the spectacular view of the lake Superior from every room? I highly recommend it.

"Great Service"

5
23/05/2016

We stayed last weekend at the Superior Best Western Plus. Shaun, the evening desk clerk couldn't have been more helpful with issues we were having! His outgoing, problem solving personality is a big plus for this organization!

"Great Place"

5
22/05/2016

The hotel was great. Clean and modern, right on Lake Superior, easy walking distance to everything. Breakfast was good, with a potato/pepper and sausage combination, scrambled eggs, sausage and oatmeal, along with the usual cold items. Complimentary coffee in the lobby was a nice touch. The front desk staff, especially Shaun, really went out of their way to make our stay enjoyable.

"Nice hotel by Lake Superior"

4
22/05/2016

Hotel was well located in Grand Marais, close to fun activities, nature, Lake Superior. Hotel was clean and comfortable; staff were helpful. All rooms overlook the lake, a pleasant feature. We enjoyed star-gazing and sunrises by the lake. Would stay there again.

"Nice stay!"

5
21/05/2016

One night stay. Nice, clean hotel. Great view of the beautiful lake/harbor from our room window. Convenient location. Nice jaccuzi...just no pool...but we usually prefer the jaccuzi anyway. Delicious breakfast...nice variety. Breakfast normally begins at 6am but because we needed to leave early in the morning, we asked if we could begin breakfast a little early. The lady on duty said it was no problem and that she would ask the one who prepares the breakfast to have it ready by 5:45am. We showed up right at 5:45am and they had just put out the last breakfast item. Perfect timing. Thanks Best Western.

"Relaxation!!!"

4
19/05/2016

I helped my parents get ready for their summer stay in Grand Marias, MN; after a couple of days I stayed in the Best Western Plus because of the location in town and free breakfast. I STRONGLY recommend this hotel; the staff is friendly, it's VERY clean and the breakfast gets the job done. The BEST thing is the view that the room had! It more then made up for the occasional noise from the other tenants TV sound.

"Stay HERE!"

5
18/05/2016

This Best Western cannot be beat by any other hotel in Grand Marais. Great customer service and a very friendly staff. Awesome lake front location and easy to get "down town", a walkable distance to whatever you need! I highly recommend you stay here, very nice rooms and comfortable beds. Thank you Best Western!

"Practically Perfect in Every Way!"

5
17/05/2016

We stayed in the room with the whirlpool tub and the steam shower for a short getaway after our wedding. It was AWESOME! I've never been in a hotel room like that before! Everything was modern and up to date. We had a great view of Lake Superior and we loved lounging by our fireplace. The breakfast in the morning was wonderful, Shaun at the front desk was super helpful, and we enjoyed our stay completely! A+++

"Great Place to Stay"

5
16/05/2016

We really enjoyed our stay here in Grand Marais, Mn. at the Best Western Plus. It is right on the water front of Lake Superior, a beautiful setting. This hotel is very nice and clean, very well kept. We had an excellent breakfast to top off a very comfortable and restful night, actually two nights. Definitely would come back here!

"Reunited"

5
10/05/2016

This is by far our favorite Best Western. It's location with a view, comfort, decor, and service have been the reason we stay at other less than perfect properties to gain our rewards. Unfortunately, over the past several months it was increasingly difficult to redeem our points due to only having a certain number of rooms and type available. We used to use our points for the same room type we paid money for. Recently, it seems there are only 2 double bed rooms with no balcony available with points. In the end, we were able to book within the week's notice, use points for the room available, and upgrade at no cost to the lovely two queen, balcony lake view as a benefit of being a platinum member. We were re-united with our favorite North Shore hotel! :)

"Wonderful Stay"

5
09/05/2016

This is a clean, well-run hotel with caring staff on a beach front property. The rooms are modern and the bed is super comfortable. We stay here annually for my husband's birthday. If we had more time for leisure we would lengthen our stay. I love Grand Marais!

"Sweet"

4
09/05/2016

Large room, everything clean, wonderful view of Lake Superior out your window. What's not to love? The complimentary breakfast was okay, and did have hot items. The desk clerk went out of his way to make us feel welcome. We paid $115 per night with our AARP discount.

"Beautiful views and great service!"

5
08/05/2016

We decided to stay in Grand Marais on a whim on a Saturday night. Tory at the front desk was great! She was very kind, friendly, and wanted to make sure we got the best room for our needs. Tory made us feel really special and cared for. They are lucky to have her! The view of the lake from our room was incredible. There was also a free breakfast, which is always a plus :)

"Relaxing experience"

5
07/05/2016

This is an excellent place to stay and enjoy the area. Great beds, wonderful view of lake and delicious breakfast. We have stayed here twice a year for the last five years and continue to be glad we stay here.

"Ideal Location"

4
04/05/2016

Located right on lake superior...perfect view. Check-in was efficient and friendly. Room was very clean. Tourist season hasn't started yet so we didn't have a problem making a reservation but I'm sure this is a very busy place in the summer.

"Great views of Lake Superior"

5
03/05/2016

Nice BW. Great staff, Great views of Lake Superior, watched sunrise over the lake. Indoor HotTub, Walking distance to res truants, Gunflint Tavern, and others. Good internet access and OK speed (2Mb up, 2Mb down) for northern MN. Clean room with Fridge w/freezer (nice to refreeze blueice for cooler), microwave. Early breakfast, they allow you get coffee and cold items before hot breakfast is open. Nice to take back to room, did not use in room coffee maker. Have stayed here many times, and will stay here again. Can be a bit pricey in high season, and weekends. For this reason I like to stay midweek when possible.

"Wonderful View"

5
03/05/2016

Our room was clean and very comfortable. The fact that you can see the water and hear the waves right from your room is amazing. The breakfast selection is more than adequate and staff were all pleasant. We love staying here and will definitely go back.

"best western grand marais"

5
01/05/2016

Very good stay. the staff were all very friendly and helpful. they were resourceful about things to do in the area and places to see. we were very happy with our room and the cleanliness and view. the breakfast was also very good.

"Comfortable Room with a great view"

4
01/05/2016

We really enjoyed our room as well as our view of Lake Superior. The breakfast offered was very satisfying and I was able to request gluten free bread or bagels which was very helpful. We were in a good location and able to walk to all the restaurants and coffee shops that we wanted to to enjoy

"Great customer service!"

5
29/04/2016

We were very impressed with the friendly staff. They were eager to answer our questions about the area and made us feel very welcome. The room, although a bit small, was recently remodeled and was very nice. The view of Lake Superior from our room was wonderful.

"Great service - great room"

5
28/04/2016

Staff was very helpful and courteous. The room was awesome for the price, especially since we arrived late at night. The person at the desk was also very helpful to suggest a good restaurant. We were extremely satisfied. Enjoyed the experience even if it was just for one night.

"Exceptional stay"

5
26/04/2016

The room couldn't have been better. The staff couldn't have been more helpful. The view couldn't have been more spectacular. The breakfast was typical though. Located close to everything in town: very convenient Definitely will stay here again.

"Newly renovated, exceptionally accomodating"

5
24/04/2016

We stayed in Grand Marais in February. We decided to take a last minute day trip to the north shore and Grand Marais seemed like a great place to stay for winter hiking. We originally booked at East Bay Suites as we were excited to find a place with any openings. We knew the room at East Bay was a studio with a murphy bed but we had no idea how gross the room would be. The walls were dirty, the furniture was falling apart, the sink was leaking, etc. Luckily Best Western Superior Inn & Suites came to the rescue. The kind gentleman working the front desk that weekend (Shawn?) gave us a discount on one of the king suites. This suite was beyond awesome at this price point! It was a waterfront room with a jacuzzi, updated bathroom and this amazingly comfortable bed. We could not have asked for more on our little day adventure but there was more! In classic Best Western style there was a continental breakfast and high quality coffee. The breakfast was extensive and the setup was convenient. It was so convenient to not have to search for food (or quality coffee) in town before going out hiking again. It was quiet, comfortable and convenient. Thank you for making our weekend!

"A Good Experience"

4
21/04/2016

This hotel had a great view of the lake, was clean and quiet, and had Wi-Fi that was easy to use . The breakfast was terrific. The hot tub was also very nice. The front desk staff gave good directions and recommendations on things to do.

"on the lake---recent updates---great place to rest up"

5
18/04/2016

4/18/16---King room, fire place, whirlpool in room plus a balcony to watch the waves crash. bed was comfy. 2 TV's in room. Slept with window open for the waves crashing sounds. Our funny, power went out 2x's. hubby thought I did it. charging stations, boise radios, great reading lights. CLEAN!!! wish they provided a bubble bath since they provide robes. On a beach (if you dare) walking to town is easy...we had pizza and due to the power outages so was everyone else. Breakfast was basic, pancakes, not waffles, but fresh. Easily the best of the Best Western's I've stayed at. Will be going back.

"Visit the bro"

5
16/04/2016

Wonderful room. Right on the water. Could hear the lake splashing against the shore all night. Room was clean and recently updated. Shower was amazing. Staff very friendly. Will return in July for another trip to the northern riviera.

"Great Stay"

5
14/04/2016

Very nice place, perfect in town location, staff was extremely friendly and helpful. Walking distance to several restaurants and the waterfront. Breakfast was good, nice variety of options. Always hot beverages and ice water in the lobby.

"Quick Stay"

4
11/04/2016

My husband and I only stayed one night at the hotel. We were traveling with our dog, and received a nice clean room with a great view of the lake. Shaun was especially helpful at check in time and showed us the room before we checked in. He also gave me a military discount without me even asking for it after he saw my military ID. Once in our room, our toilet was running and wouldn't flush. Shaun came up to the room in a matter of minutes and fixed it himself. He was so nice and welcoming, he really went above and beyond to make our stay enjoyable.

"Great stay in a great town"

5
11/04/2016

We love staying in grand Marais and going up the Gunflint Trail. This time brought our daughter and her fiancé'. They also loved it. The Best Western is perfect! Great view out our window overlooking Lake Superior.

"If the price is acceptable, snag the opportunity."

5
09/04/2016

This could be very well the most awe-inspiring hotel in Grand Marais, especially if your room is located on the 2nd or 3rd floor which means you will have a balcony overlooking the lake. (The first floor means you have beach access, which is nothing to shake a stick at either). The only problem I had with my room was a sticky door latch which made getting in and out a little annoying. Otherwise it's a beautiful, well-furnished room suited to enjoying that lake view. Breakfast was good and if you stay more than one night you'll find variances in the offerings from day to day which is nice. The only downside is the price. Most of the year, and even in the offseason (mid-October through mid-May) the prices will understandably be quite high to say the least, and when I'm visiting Grand Marais during the nicer summer/fall seasons when I'm not intending to spend much time in the hotel, I will find it more economic to explore other options. Pros: Location, amenities Cons: Nightly rates

"Nice hotel"

5
07/04/2016

My family visited Grand Marais area on March 31. It was still cold but quiet and peaceful. We stayed this hotel for one night. Staffs were very friendly, the room was clean and very next to the lake Superior. Shower booth was clean and really nice. Heating was operated by water heating so it was very quiet (no noise of heater). The breakfast was ordinary but still good.

"Mostly good but could've been better"

3
04/04/2016

Before booking, I called the hotel people and told them a simple requirement that I wanted a king size bed and the room must have the best view of lake and must be on top floor. The manager didn't understand this and kept on saying she doesn't understand what I am looking for. She kept on confusing me saying that there are 5 different configurations and she is not sure which one fits my requirement. If staff can't figure out my simple (and most common) requirement, how on earth the customer will figure out? Not sure if they're trained so respond so. Finally, I left the same requirement while booking on TripAdvisor. When I arrived, the room they gave me was 100% different from what I wanted. They gave me ground floor room with a view that sucks big time. The working manager told me that she can give me a better room for additional $21. I'd to tell them strongly that I'll report this matter. Then, the manager gave me a double Queen bed room on the top floor that had a great lake view. Once in, everything was in place. However - why on earth the working manager had to confuse me in the first place? Moreover, I went absolutely during non season and when it was snowing. God knows if they were running so busy that they can't give me a room of my simple yet common requirement.

"Wonderful Relaxing Stay"

5
04/04/2016

The hotel and the staff were all excellent! We had one of the most enjoyable stays ever! The location right on the lakefront was ideal, and the view was breath-taking. The hotel was centrally located near restaurants and shopping. The close proximity to the Whole Foods Co-op is a huge plus.

"weekend getaway!"

4
03/04/2016

We had a grand room and it was very nice! Roomy, clean and very comfortable, loved the shower. Had our own balconey facing the lake and bay, beautiful view! Continental breakfast was delicious with a pancake machine and three hot entrees!

"Nice view!"

4
23/03/2016

Great room on the Great Lake. We stayed in a Grand Room which was very nice and roomy. The bed was super comfortable and it was wonderful to lay in bed and listen to the waves hit the shore. The breakfast was good, even some homemade lefse. They are renovating but it never bothered us over the four days we were there. Nice access to the lake and a gorgeous view from any room.

"spring break"

5
22/03/2016

Great staff, helpful and friendly. Our room had a great view of the water. My wife and I enjoyed a cup of coffee on our deck watching the sunset on the water. There was always free-good tasting coffee- available in the lobby. Thanks for a nice weekend.

"Loved Our Stay"

5
19/03/2016

One of the lovely features of this hotel is that it provides every single room with a view of the lake. During our stay, a storm erupted, and the waves on the lake were absolutely magnificent. The room itself was comfortable, safe, roomy, clean, and we were impressed with the upgrades to the hotel being performed throughout our stay. The staff were ALL friendly and accommodating, and some excellent restaurants were a 10 minute walk away. We have been going to Grand Marais a few times a year for over 10 years now, and we have chosen this hotel every single time, both for value and comfort.

"Great staff and excellent value"

5
15/03/2016

We were greeted by a very friendly staff with great local knowledge. Our room was very clean and offered an excellent view of the harbour. The entire experience more than met our expectations. A great room for a great price.

"A great accomodation in Grand Marais"

5
13/03/2016

Slept well in the comfortable suite. The mattress and bedding were fresh, soft and great for sleeping. You will enjoy a quality breakfast with cranberry/wild rice bread for toasting, excellent oatmeal with varied toppings available and many other great breakfast items. The hotel is under renovation which will only make the hotel more appealing for our next stay in beautiful Grand Marais.

"Paper thin walls."

1
12/03/2016

Positives: Room 331 has a lovely view of the lake. Room also has some nice modern updates even though the exterior and hallways of the hotel are outdated. Negatives: Spent $150 during the offseason only to hear the conversations of rooms to the side and below me. It's not like those rooms were hosting rowdy parties... It's just that the walls have such terrible insulation that it feels like I'm sharing space with my neighbors. If you're looking to stay awake all night and not rest peacefully, this is the place for you. I've never stayed in a hotel where I could hear neighbor's conversations so easily through walls and floors. I wish part of the room updating would have included some sound insulation. It would have been money well spent.

"Great stay"

5
05/03/2016

Second time staying here. Even more impressed this time.. Great rooms at very reasonable rates. Breakfast was way more than expected too and set us u well for a day hiking!. First class accommodation and service.. I will definitely return and I highly recommend this for anyone staying in Grand Marais.

"Acceptable"

3
04/03/2016

The hotel is situated very nicely on the shores of Lake Superior, the only issue I had is that is was under construction and the hot tub area looked dingy. The staff was pleasant and helpful. I just think for the price of the room it was nothing special. I would try another hotel in GM next time I come up.

"Very Nice Stay"

4
04/03/2016

Enjoyable and relaxing stay, after a long day mushing with a dog team at Points Unknown. The room was spacious and clean. I had a wonderful winter view of Lake Superior, as the snow was falling, from a balcony sliding door. The breakfast was great! They had a unique feature. A pancake machine, instead of the typical waffle machines.

"Pleasant surprise!"

4
29/02/2016

This hotel was great! A super convenient location to access the Gunflint Trail or just enjoy Grand marais. Lovely beach-side rooms. It was quiet, clean, with a comfy bed and a great shower. What more do you need?

"Beautiful city"

4
26/02/2016

I had a nice stay in Grand Marais. The sound of the waves hitting the shoreline was soothing after a long day on the road. Enjoyed the staff as they were very helpful with dining selections and sites to check out.

"Nice location and view of lake Superior"

4
23/02/2016

We stayed in Grand Marais Sept. 2015. The weather was great. Our room was upgraded to a Luxury King Suite since the room we were staying in was "double booked." for the second night. The room was lovely. The deck was a little small but the view was great. We will return.

"Great place with nice views"

5
23/02/2016

This is probably the best place to stay in Grand Marais. Friendly ... Clean... Well kept rooms...up to date decor,.. Great breakfast and nice size breakfast area. They have good parking for snowmobiles and four wheeler trailers and nice and close to food and gas. Lake Superior is a nice view here!!

"Nice"

4
20/02/2016

Large, clean room. Well positioned for drives along the shore of Lake Superior. Breakfast was included but was not great. Can walk within 5 mins to restaurants in the town. My room overlooked the lake.

"Best Western - Plus Grand Marais, MN"

4
16/02/2016

Checkin staff went out of his way to be welcoming and get us checked-in quickly. I know the hotel is trying to cater to a wide variety of guests including those who insist on needing to bring their pets with them, and its impossible to control pet owners behavior, but its most disturbing and inconsiderate on the part of pet owners to have their pets do their business right outside the door you enter the building from. You can't help but step through this mess to enter the building now this means its tracking through the whole building, come on people. A suggested solution: offer only a limited number of pet friendly units and keep them segregated from non pet totting guests. I'm also not particularly thrilled about having a barking dog in the next room - that's not something one expects when you try to get away somewhere.

"Great hotel with amazing views."

4
16/02/2016

The hotel was under light construction when we stayed. The rooms have been updated and the bathrooms completely redone. The only set back was the shampoo and conditioner, they smelled like urine... Breakfast was good and so was the coffee.

"Super"

5
01/02/2016

Beautiful hotel, currently being renovated, but we got to experience a new room and it was gorgeous. Looking out our window to the gorgeous view of Lake Superior. Service was excellent and very caring staff. I highly recommend this location in Grand Marais, MN :)

"dissappointed"

3
30/01/2016

very disaapointed in how the rowdiness and noise was handled during the night as a group of swim meet kids ran the halls for hours, slammed doors, sounds like jumping off beds, yelling ddwn hallways. and when reported, it continued yet another night, unlable to sleep more than 3 hrs two nights in row. No action taken to slop it second night and no compensation for our lack of sleep offered to us.

"north shore"

5
26/01/2016

Great hotel in the perfect location to enjoy Grand Marais. Walking distance to everything town has to offer. Gunflint trail is 2 minutes away. Beautiful views of lake superior. The hotel was nice and clean beds were really comfortable.

"Friendly"

5
18/01/2016

We enjoyed the friendly staff, clean room, lake view, good breakfast, free coffee and tea throughout the very cold day, and the free pass to the local YMCA. It's conveniently located--walking distance to restaurants and other shops in the heart of Grand Marais. They are pet-friendly.

"A Wonderful Place to Stay"

5
07/01/2016

Clean, newly updated, and comfortable. This hotel is right in the middle of Grand Marais and right on the lake. All of the rooms have a view of Lake Superior with the sound of the waves as background to your stay. While the hotel is updating many of its rooms, we felt no disruptions or inconvenience. Friendly and helpful staff. Breakfast is your regular hotel free fare--a hot selection (scrambled eggs, potatoes, sausage) with your choice of all the rest (pancakes, cereal, yogurt, bagels, etc.). Coffee, tea, and fruit are available around the clock. I would definitely return here. They also have a lower wing to accommodate people with pets.

"Disappointed"

4
06/01/2016

My wife and I generally make one to two trips to Grand Marais each fall. Because of the Lake Superior view, we prefer to stay at the Best Western there. On our last trip there, we were disappointed to find that our room overlooked not the lake, but downtown Grand Marais. This was the very first time we had anything but a lakeside room. As it turns out, it was the last room. Had we known it wasn't lakeside, we'd have reserved elsewhere.

"Love this place"

5
03/01/2016

Great hotel, My husband and I have stayed here twice on 2 separate anniversaries over labor day weekend, and had a great experience each time. they had updated the rooms last time we were there, we stayed in a steam shower suite with a whirlpool in the room, it was awesome. The shower was amazing, I love being right on lake superior, leaving the patio door open at night to listen to the waves crashing on shore. Its just like being at the ocean, the closest we can get here in MN anyways. The breakfast is just fine, we are not picky, and for whats included with what we pay, we will take it with a smile on our faces and 0 complaints. your basic continental breakfast with the exception that they do have simple cake donuts from the "worlds best donut shop" down the road. otherwise, Lefse was a big hit with my husband, they had cereal ,oatmeal, hard boiled eggs, pancakes(or maybe it was waffles) can't remember. The only thing I could say bad, was they were understaffed in the dining area, and everything was running out, I felt really bad for the kids trying to get stuff out and done,(they were busting their butts with people stopping them and asking for stuff) but it was just so busy being labor day, and then to see the manager on duty just sitting reading a magazine at the front desk during the craziness of the breakfast rush, and everything empty, really looked bad on her.

"Great Stay"

5
26/12/2015

Loved listening to the waves. Great breakfast, friendly front desk staff. Came to town for a much needed night out. Harbor House grille was excellent. Great views. Quiet clean rooms. Did not use the hot tub but wanted to as it looked very nice

"On Lake Superior!"

5
20/12/2015

Beautiful view of the Lake with all the amenities. This really is the place to stay in Grand Marais for a reasonable rate. Clean, comfortable rooms with a helpful, friendly staff. Proximity to the local restaurants, shops, parks, and Lake Superior makes this the ideal place to stay in Grand Marais during any season. My husband was there on business, so we made the most of our stay. Will definitely come back to this hotel

"Awesome Stay in Grand Marais!"

5
16/12/2015

My husband and I took a weekend trip to Grand Marais, & stayed with The Best Western Plus Superior Inn & Suites. We generally book with Best Western Plus hotels, and as usual, it did not disappoint! The staff were awesome, the room was very well kept/clean, and the breakfast was great :) We got a lake view room, which I recommend. The balcony is nice, & the view is amazing! (Picture attached). Our bed was super comfy, the room was modern & updated, as was the bathroom. (New & modern walk-in shower with double shower heads). They have a large hot tub that we took advantage of. There's no pool, but enjoyed the hot tub. They do a full breakfast, but there is no actual restaurant or bar. No biggie though, as you're close to all of that in Grand Marais :)! Overall, we had a really nice stay, & will definitely return! We recommend the Best Western Plus for sure!

"Omg "

5
14/12/2015

Came up for our anniversary our 1st time to grand marais this was by far the best hotel I've ever stayed in.Very frendly staff great views steps from the beach we cant wait to come back in the summer sven and olleys is right around the corner along with the antique stores

"Excellent night stay"

5
09/12/2015

This hotel is an excellent place to stay. Many renovations are taking place right now but that didn't make it any less appealing. The workers were very friendly and were not loud or in the way at any time. We were able to walk all around Grand Marais from this central location. Breakfast was very nice and the coffee was always on. An enjoyable little get away.

"Spectacular view of Lake Superior!"

5
29/11/2015

We visited Grand Marais, Mn. a little past the Fall leave viewing season. Our room at Best Western was very reasonable probably because of this. The view from our room was spectacular! We were on the ground floor and we could walk out to the lake. The room was very clean and updated. The breakfast the next morning was excellent. Staff very helpful and courteous. We would definately stay again.

"Nice Best Western -- but it's no BW PLUS"

3
29/11/2015

This is a nice place, and very convenient to walking downtown, to the lakefront and to many restaurants. It's a little older and a little run down, but clean enough. As a regular Best Western, it's just fine. But this property is labeled as a Best Western Plus. I have higher expectations for the Plus name, and the higher price.

"Not sure why this is a Best Western Plus"

3
29/11/2015

The price certainly was as high or higher than most Best Westerns... but the quality felt like a regular Best Western. Not bad, just not worth the extra price and name. The breakfast was the best thing about this place. The hot tub was nice and hot and big enough, but it's tucked into a dungeon room. The place is older, but clean and pretty well-maintained. The rooms are quite small, but have nice view of Lake Superior.

Superior_Inn_Mgmt, Guest Relations Manager at BEST WESTERN Plus Superior Inn & Suites, responded to this review
Dear tgrier, Thank you for sharing feedback about your recent stay. We're glad you enjoyed our Lake Superior view and complimentary full hot breakfast. Our family business is continually upgrading & maintaining the property. We're sorry to learn you did not find the $98 Govt. rate a good value. Lodging rates under $100 are a fantastic value on the North Shore; The Classic Room you reserved is our least expensive, based on the smaller size. If you decide to stay in the future, we offer 14 add'l upgraded room types (30 Grand Rooms feature glass enclosed showers w/dual showerheads) plus a variety of suites w/whirlpools, fireplaces & steam showers to choose from; all feature a spectacular lake view and far exceed BW PLUS standards. We hope to welcome you back again.

"Great stay at a great price"

4
21/11/2015

The newly remodeled rooms are really nice. The set up is great and the breakfast was also pretty good. The staff was very accommodating. The only complaint I had was that the bed was not very comfortable.

"Great Location"

5
11/11/2015

The hotel is located right on Lake Superior. The breakfast is available by 6am so it's great for early birding. Our room had a new, beautifully tiled shower. Everything was fresh and updated, and the bed was so comfortable.

"Comfortable with a view of Superior"

5
09/11/2015

Terrific place to stay when in town for a busy writing conference. Beds were particularly cozy with a great place to write and a view of the lake. Within walking distance of the food coop, several restaurants, the point, etc. Would definitely stay again.

"Loved my room!"

5
09/11/2015

I was shocked when I opened the door to my large, luxurious, and very clean room overlooking Lake Superior. It was even equipped with a microwave and refrigerator. The sheets were crisp, the towels white, and the floors well vacuumed. And the double shower head that moved around! The only thing missing was more gluten-free and vegetarian food at breakfast. I will stay again!

"Fabulous Suite"

5
09/11/2015

My wife and I do a get-a-way weekend every fall and always stay at the Best Western PLUS Superior Inn & Suites. We get the steam shower/whirlpool suite and absolutely love it! The views of the lake are amazing and the hotel is very clean. Would definitely recommend!

"Great Sleeping"

5
07/11/2015

All the rooms are lakeside facing and the sound of the water lulls you to sleep. Beds are comfortable and the bathroom is great. Comfortable seating and a nice balcony off the room overlooking the lake. Great staff and service. Very friendly.

"Vacation in Grand Marais"

4
02/11/2015

The Best Western in Grand Marais was in a great location with great views and conveniently located within walking distance to all of the downtown. Room was modern and clean. The hotel allows pets and have a nice area to walk the pets.

"A very enjoyable , relaxing time away"

5
31/10/2015

My husband & I enjoyed our stay at the Best Western Superior Inn very much ........ the only problem was that the stay was too short!!!! We have stayed at the Inn before and will definitely stay there again. The Staff there are very friendly & helpful in whatever you may need. Our View from our Room was Amazing!!! We stayed in a Suite that was Awesome!!!

"Great"

3
30/10/2015

Beautifully located on Lake Superior in Grand marais MN. Recommend top floor because of noise. Breakfast room & food average but filling. Does not have a pool but hot tub was good. Close to down town area.

"Great breakfast."

5
28/10/2015

Our room was clean and spacious. Bed was quite comfortable. The breakfast was one of the best I have had at a motel - a variety of items, including potatoes, meat, eggs, yogurt, juice, fruit, oatmeal, etc. This was a breakfast that provided a good start for a morning of outdoor activity. Staff was friendly and helpful. Being able to listen to the Lake Superior wave at night was an added bonus. Other than the lake waves, the hotel was very quiet.

"Great place to stay!"

5
27/10/2015

This hotel was a wonderful place to stay. It was so clean, the beds were very comfortable, the internet worked well and the breakfast was great. The décor was very updated and classy. We would definitely stay here again.

"Best place to hear the waves of Superior"

5
26/10/2015

Extremely comfortable rooms, helpful staff and one of the best places on the lake to enjoy sunrises, watch ships, see the stars and hear the waves! We have stayed at Lutsen for many years and this Best Western is a much better value and experience.

"Best Western Grand Marais, MN."

5
25/10/2015

Very nice place to stay Breakfast is great and it's right on lake superior, small town great to do walking, hiking with State parks right in the area. Beautiful driving through the area on the Minnesota North Shore drive and not far from the Canadian Boarder.

"Best Place in Grand Marais!"

5
24/10/2015

This hotel is everything you could ask for - great location, friendly and helpful staff, and clean and comfortable rooms. We stayed in a king room with a cozy gas fire place and spectacular views of Lake Superior. The room was very clean, had convenient amenities (hair dryer, coffee pot, mini fridge) and the bed was very comfortable. The front desk staff was helpful, friendly and enthusiastic. The continental breakfast had a little bit of everything and plenty of hot coffee! We will definitely stay at this hotel again on our next visit to Grand Marais and will recommend it to family and friends!

"Relaxing stay!"

5
23/10/2015

Love the "Grand Room" category of updated room with balcony offering great views of Lake Superior, walk-in shower, sofa...and unique rock lamp and wall art from local artists. Breakfast is excellent, topped off with lefse. Easy to leave car in parking lot and walk to restaurants, shops, museums and scenic spots around town. Staff is very friendly and accommodating. Our four night stay went far too fast as this is our favorite "up north" getaway for any season.

"Better than we expected from a chain!"

4
22/10/2015

We traveled as a couple with two dogs & spent 3 nights in the new wing, "Bear" something or other. The location can't be beat, it's steps away to everything in town, without feeling like you're sleeping in the middle of it all. Our balcony had a lake view if you sat on it, but was 90 degrees to the beach. It had two chairs and a small table, we brought our breakfast back to the room & ate on the balcony, lovely. Our room had a fridge, microwave, coffee pot, sink, lots of counter space, storage, & lots of cups which was nice too. I felt the price was high, but it's a small town with a tourism based economy, and we went during peak season, so the prices were the same all over, & most places were sold out. We suspect that all guests with pets were put in this same wing of the hotel, which is fine. The noise from the room above us carried quite a bit, but at the same time nobody complained when the noise prompted my dog to bark either, so I guess it balances some. There was a grassy area off the water below the balconies with a dog waste station which was great. They gave us dog treats when we checked in, but also let us know that dogs were not allowed in the lobby, hallways, or breakfast area. I get the breakfast area, but the hallways & lobby? Another thing to know is that in our dog-friendly room, the comforter is white. White. We were primarily there for the hiking, so bringing dogs in from a hike we didn't expect any of us to be clean. We pulled enough blankets and things from our car to cover the bed so the dogs wouldn't soil the white comforter if they jumped up there. Just be aware. We'd stay again.

"Great stay "

5
22/10/2015

We had a 2 night stay here. Slightly off season, we're upgraded to room with balcony. Rooms are very clean, well appointed. The complimentary breakfast was excellent. ..eggs, potato hash, pancakes,pastries,fruit, yogurt to name a few. Complimentary coffee with syrups and creams...multiple flavors which are out 24/7. Staff was warm and inviting. And hotel is pet friendly. Would definitely return.

"Great spot on the lake!"

5
18/10/2015

Beautiful views of Lake Superior!! It's right on the lake. And close to everything in town. The entire staff were all helpful and friendly. We got a suite. Wow! Super clean. Fireplace, spa tub, kitchenette, 2 TVs, and that AMAZING view of the lake. And a small balcony. I didn't want to leave. The only thing I'd say they could work on is the included breakfast. Pretty standard fare and not much room for the guests. None the less, will stay there again when we go back to Grand Marais.

"Great Location and Nice Amenities"

4
18/10/2015

Well located along the North Shore Drive, just off Hwy 61 and on the edge of Lake Superior. Also close to places to eat in Grand Marais. Our two double beds had lots of pillows, three each, and the room came with a microwave and small refrigerator, great for the smoked fish and cheese we purchased along the drive. The room was clean and the view of Lake Superior was very nice. I took a walk out to the shoreline early in the morning. The breakfast was about par for this type of hotel - not bad, not great. I would certainly stay here again and recommend it to anyone staying in the area.

"Perfect base for scenery appreciation"

5
17/10/2015

There is nothing better than falling asleep listening to the waves of Lake Superior in a comfortable bed - - waking up to a great breakfast - - and easy access to trails and waterfalls just a few miles away! Love this place

"One night"

5
15/10/2015

Very nice view of the bay...so tired but it was made easier by friendly staff... Given helpful information regarding local food joint... The fish and chips was amazing at a local resto two blocks away ...worth the walk ..it's freshly caught.

"Best hotel in Grand Marais"

5
15/10/2015

Friendliest staff (really) and an above average hot breakfast. View of Lake Superior is unbeatable Walking distance to shops and restaurants. Pet friendly rooms available. Quiet safe location in downtown Grand Marais MN.

"Always enjoy"

5
14/10/2015

We like staying here when in Grand Marais. The rooms have great lake views, are very clean & are spacious. The king bed was very comfortable with plenty of pillows. The rooms have decks facing the lake. We love to keep the door open a bit at night so we can hear the waves upon the shoreline. They offer an excellent variety of food choices for continental breakfast. There's no excuse to not find something for everyone. Hot & cold items include eggs, sausage, Canadian bacon,(egg & protein options change daily), potato & sausage mix, oatmeal with several topping options, pancakes, cold cereals, juice, yogurt along with several choices of breadsticks, muffins & Danish. They even have lefse! They have a board that lists all of their foods that are gluten free. Right outside the breakfast room in the lobby they have fresh fruit (apples, bananas & apples), fruit infused ice water, tea & coffee available all day. This hotel is located within a short walking distance of many shops.

"Annual fall vacation"

5
13/10/2015

Great front desk staff, room with view of Lake Superior was awesome. Breakfast has a nice variety and the coffee/hot chocolate all day is a nice touch. Bathroom nicely updated and love the dual shower head. We will definitely be back!

"Good Value"

5
13/10/2015

This was a very impressive value for the location. I have been to the northshore several times and stayed in cabins and other hotels outside of Grand Marais. I wanted to be in town this time to give more options for places to eat and shop. The choices in town are fairly limited but this was a real gem for the price. Our room was a pretty basic room with 2 queen sized beds but also very nice view of the lake. We also had a completely empty refrigerator which was nice to store some drinks and snacks instead of a full mini bar that we would never use or have to try to empty out to be able to use it. The breakfast included was a great value as well with plenty of choices beyond a standard continental breakfast. I would definitely recommend it and would stay again!

"Very Impressed!"

5
13/10/2015

We were impressed from the moment we walked through the doors. In the nicely decorated lobby is 5 different types of coffee and a bowl of fresh fruit at all times along with water with lemon available. Our room was 218. I think it was one of the standard assessable rooms. Beautiful room decorated with a northwoods theme. Awesome shower! Our small deck overlooked the lake and we kept the sliding glass door open at night and we could hear the crashing waves. The hotel is perfectly located in Grand Marias and you can walk to everything. The hotel breakfast was the best I have ever had with a included free breakfast. They had homemade breads including cranberry wild rice bread, lefse, pancakes, eggs, sausage, cereals, hot oatmeal and many other items. I will definitely stay here again! But I would request the 2nd or 3rd floor.

"Pet Friendly"

4
13/10/2015

We have been coming to the Best Western for a number of years and it has always met our expectations. It is conveniently located on the lake shore, and most of the rooms have great views of Lake Superior. The rooms are large, and the hotel is pet friendly. The hotel is a perfect location to explore the North Shore.

"Excellent Place"

5
13/10/2015

Wonderful location in Grand Marais Mn. Overlooks Lake Superior. Quick check in service. Would highly recommend. Especially during the fall colors. Easy to find right off of Hwy 61 going up towards the US/Canadian Border.

"A Place on the Lake Superior"

5
12/10/2015

The views from each room are of Lake Superior lapping the coastline. The sounds are of the surf. Rooms are spaciously appointed with decks, newly decorated showers, sink separated from toilet and shower area, and comfy chairs. The folks running this motel supply it with creature comforts: iced lemon water and 4 varieties of coffee 24 hrs daily along with Torani syrups. A special feature of breakfast for me was special cranberry bread filled with nuts and seeds. The homemade oatmeal was especially good when sprinkled with dried cranberries and nuts. Yes, there is a hot tub for those wanting to relax after a long day of hiking. If this were not enough, the front desk staff is congenial and knowledgeable. I'd return there in a heartbeat!

"Pet Friendly located Fabulously on the shore of Lk Superior "

5
09/10/2015

Location Location Location 5?? located in downtown grand marais 2 -3 blocks from shopping restruants harbor& light house ... it's a clean pleasant hotel that is dated but not in bad shape. Decor 3?? , hospitality 5?? , breakfast same as others ?? but the coffee !! 5?? highlander grogg please!! You need not think twice to Stay here. It's a sweet vacay all around !

"Everything we needed"

5
08/10/2015

The desk staff was exceedingly kind even with two phone calls waiting. The room was well designed. Great dual shower head, night light placed in just the right place in the bathroom, balcony overlooking the lake, lovely and distinctive soap products, and housekeeping very responsive. The giant whirlpool could have been cleaner and the breakfast area is small when crowded, but these were not deal breakers. We would be back.

"We'd stay there again."

4
08/10/2015

New, modern bath with large shower and no tub, really clean, sink outside bathroom, A/C quieter than most, lake/beach view w/private balcony, breakfast meat looked like spam, firm bed. A little more expensive at $200 per night, but we think it was worth it.

"Bad weather? Who cares!"

5
02/10/2015

This is not our first time staying at this Best Western. All of our experiences here have been positive, but this time, rather than going hiking as usual, the weather turned nasty so we were stuck inside. Fortunately for us, all of the standard rooms were taken when we made our reservation, so we took a suite. We REALLY needed a get away. Turns out the rain was the best thing to happen. We spent all day in our beautiful room, enjoying the view of the stormy lake from our big sofa, fire in the fireplace, just relaxing. This hotel is expensive, but when you compare prices with other resorts of similar quality, it is not out of line. We felt it was WELL worth the money.

"Relaxing on the North Shore"

5
26/09/2015

Excellent hotel. My wife and I were on the north shore of Superior for a few days vacation. This was our first time at this hotel. We loved it and will definitely return. The service and facility were top notch and the location is wonderful, right on the shore and one block from multiple dining options in Grand Marais. This is a very well maintained, well-run hotel. Highly recommended.

"Excellent motel"

5
25/09/2015

Rooms are impressive as are the sun rises. The staff is highly competent. Food--O.K. Bacon is what is needed. Potatoes were very good. The eggs were better than most of the other Best Western Motels. The eggs appeared to have actually been cooked in house--not the frozen yellow shoe heels found in other Best Western Motels..

"Great Place - Great Lake"

5
24/09/2015

It is in a perfect location, right on the Lake shore. Each room has a great view of the lake with a balcony to sit and enjoy the view. Rooms are are large and everything is great. We have been coming here for years and have never been disappointed. It is within walking distance to the downtown area of Grand Marais and within driving distance for site seeing during the days as well.