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Best Western Regency Inn & Suites

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1811 E Sarah Dewitt Drive, Gonzales, 78629-2612 Etats-Unis
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PHONE : (830) 672-5555
4.5 / 5
110 Reviews Tripadvisor
REVENIR_AU_DEBUT

Hotel advantages

Swimming pool
Air conditioning in the hotel
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Washing machine on site
Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators
The strong points

Description

Gonzales fired the first shot of the Texas Revolution and still flies its defiant ‘Come and Take It’ flag. The Best Western Regency Inn & Suites makes a comfortable base for that history in Gonzales, Texas, between San Antonio and the coast. Pioneer Village and the memorial museum tell the story of the cannon that sparked the revolt nearby, the 1890s courthouse and the old jail anchor the historic square, and the Guadalupe and San Marcos rivers draw paddlers close by. A free breakfast and a quiet, friendly atmosphere round out the stay, with the highway and local dining close by. Re-enactors fire the cannon at the fall Come and Take It festival, the Guadalupe and San Marcos rivers draw tubers and paddlers nearby, and the old county jail and the 1890s opera house line the brick streets downtown. Pecan orchards and cattle ranches roll across the surrounding hills, and the wineries and barbecue joints of the area fill an easy day out. San Antonio's missions and River Walk lie about an hour west.

Customer reviews

Travellers choice
Tripadvisor
4.5
based on 110 guest reviews
Excellent
76
Very Good
23
Average
6
Poor
2
Terrible
3
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"10/10"
raelynn s, 26 Octobre 2025

Rooms were very clean, good helpful & friendly staff. Good full breakfast. Would stay again and definitely recommend.

"Great hotel and hospitality"
Ann G, 25 Octobre 2025

Great hotel the staff was very friendly. The lady at the front desk help me to find my reservation. She was so kind. She helped me to open the door for my car even the room convenient to park right front room so I can just get out and go in my room Room was very clean Bed was very comfortable. It was so quiet and peaceful to sleep. great breakfast was pretty buttery so taste was good. Was not that expensive. It's budget friendly hotel.

"great hotel"
mira g, 22 Octobre 2025

great hotel to stay. good friendly staff. good breakfast. good clean room and very comfy bed it fill homey so quite sleep good.

"Great service"
Lisha L, 22 Octobre 2025

It was really good to stay there really good friendly staff was really clean. Bed was very comfy. Breakfast was really awesome. We had an egg and bacon and they had a lot of variety and it was so quiet I was surprised I can just park in front of my room. I feel so safe thank you for your service.

"Great spot to relax"
Trail306906, 23 Décembre 2024

Great night sleep; The room comforted, clean, and safe. Bed was very clean and comfy warm. steps away a good restaurant and home made Mexican food. Breakfast we enjoyed, coffee excellent, Good treats to good morning start. We loved our stay.

"Not happy at all and won't be staying here ever again."
Joshalyn P, 09 Juillet 2024

We had to evacuate from the hurricane and was assured that our room would be ready and available for early check in. NOT- it was not and the man behind the desk was rude and not helpful. The lady was friendlier. We finally just left and went to BW in Luling where we were treated very well and the early check in fee was even waived. People need to understand when there are special circumstances when lives could be in danger and we have to leave our homes.

"GREAT HOTEL"
gustavolevyrun1, 02 Mars 2024

My wife and I stayed 2 nights to get to know Gonzales. The hotel is very good, quiet, safe. The room was an excellent size. Very clean. Bathroom everything worked and clean. Very good breakfast to start the day. Really a great option. Close Walmart,gas station etc ​

"Solid motel choice"
Resque, 22 Novembre 2023

Location is within easy driving distance to shopping, etc. It is an old style motel, single story, room doors open onto parking lot. The grounds are well kept. It is clean. The desk clerk was friendly. The room was large with standard BW layout. The mattress and couch need replacing. It was quiet. The breakfast was OK. No granola. The price was under $100, good.

"Great Stay for TIR"
megane117, 02 Avril 2023

We stayed here Friday night before running the Texas Independence Relay. The room was super clean, staff very kind and accommodating and we enjoyed the breakfast starting before our race began. Great experience.

"Trail ride weekend"
Ariesgurl, 09 Octobre 2022

I was in town yesterday for a trail ride. I wasn't in the room much. I would have given the room 4 stars if it wasn't for the four flies that had to share the room with me. I called and asked if they had flying insect spray killer. The girl working the front desk said she didn't know and took too long getting back to me. Otherwise, the bed was comfy and the shower water gets extremely hot like I like it. The shower had good water pressure too. The property was super quiet considering the hotel was off the main road. Breakfast was ok. It was your usual nothing fancy.

"BW in Gonzales"
michaelanddavid, 09 Octobre 2021

Unexpected decision to stay in Gonzales for Come and Take It weekend. We searched for a room available and landed at Best Western. Must say it was a Best Decision!! Thanks to the staff and amenities offered we had a very good stay.

"Will stay again"
suzeeeq3, 28 Septembre 2021

Great stay…. I was very comfortable at this hotel, felt safe, bed was extremely comfortable and the staff was great! Internet was great and close to restaurants and shopping…. I would recommend to anyone….

Owner Response, 28 Septembre 2021

suzeeq3, Thank you for this excellent review. We are so pleased to know that it was a great stay for you.

"Great stay"
409swest, 09 Août 2021

This little motel was great. They had a spot that we were able to park in with our kayak trailer and were told they had plenty of cameras. The parking lot was well lit. We did accidentally book a smoking room.. I didn't even realize that still a thing.. but the smell was pretty slight.. like it didn't reek, so we didn't even ask to see if we could switch rooms. The front desk lady was very helpful and friendly. She checked us in and out on our stay.

Owner Response, 09 Août 2021

We sincerely apologize that in spite of the great review you wrote, you only rated us a 1. I can only assume that it was due to the error you mentioned of booking a smoking room. It would've been our pleasure to get you into a nonsmoking, we understand that it's easy to make this error when booking online. Thank you again, for all of the lovely compliments.

"Pleasant Stay"
Milah2503, 26 Avril 2021

We have stayed in other Hotels in the area, but this was one of the most memorable experiences. The Staff was very Courteous, Rooms were very clean. Great Rates. Pleasant Experience. Would definitely refer friends and family.

Owner Response, 26 Avril 2021

Milah2503, What a great review. Above all, I'm very happy to learn that you enjoyed your stay with us. We appreciate it so much that, you have taken the time out of your day to rate your stay. We do hope to have you again, and anyone else you send our way!

"Come and Take it"
dwayneacusick, 12 Décembre 2019

Ok. this review I have good and half bad. the hotel was clean and comfortable the pool and the grounds were great. we stayed there 2 nights Friday and Saturday. Saturday morning got disturbed by the cleaning staff at 9 am wasn't even awake yet. told the staff to come back later. I showered to get ready to go into town to get breakfast and on the way out I told the cleaning staff I was out of the room and they could now clean it. got back to the room around 3pm found that the room had not ben cleaned, had to go get new sheets for the bed and change them myself. also had to get new towels and everything.

Owner Response, 12 Décembre 2019

dwayneacusick, I sincerely apologize for this mishap. I remember it clearly.... After looking into the complaint that the room did not get cleaned. We found that one housekeeper logged that the person in the room refused service when they went. Another housekeepers log said that a guest in passing - (in the parking) told her to please service his room, but did not provide a room number. The final log was checked and confirmed that all rooms were visited by the housekeepers. We assume it was this room that was overlooked, as it had already been logged as No Service wanted. Again... I am truly sorry and I appreciate that you were still kind enough to compliment the things you found to be good.

"The Best Western Motel in Gonzales (Tx) - a clean, comfortable, place to stay"
S4184CXpauln, 03 Décembre 2019

The Best Western Motel in Gonzales (Tx) is not one of the (several) motels that have popped-up in just the last few years due to the local 'oil boom'. I have stayed there going back at least 10 to 12 years when in the Gonzales area on family matters. The rooms have always been clean, with very comfortable beds and the bathrooms, though not fancy, are extremely clean, with good hot water in the shower, good water volume and an easy-to-adjust shower head. The rooms I've stayed-in have all had large color TVs but, as has been my experience elsewhere (I don't watch TV at home), the channels offered (lots-of-them) have virtually nothing worth watching. Don't expect the satellite channels to provide in-room intertainment (you should be in Gonzales for other reasons anyway). If you have a laptop PC that you travel with, with wireless access, you will be pleased with the fast WiFi interface.

Owner Response, 03 Décembre 2019

We are so pleased with your kind, detailed review S4184CXpauln. As you mentioned, since the oil market has come, there are now so many choices in where to stay when you come to Gonzales. With that said, thank you for your loyalty in always choosing us over the years..It's always a pleasure to have you as our guest.

"Great Place to stay"
jgurleski, 11 Octobre 2019

The rooms were clean and comfortable and the service exceptional. The only issue we had was that the sink had a small leak which we reported upon our departure at which point they were going to send someone to fix immediately.

Owner Response, 11 Octobre 2019

Thank you for such a great rating and review jgurleski! I'm so glad that overall, your stay with us was a good one. I also appreciate you informing us of the sink issue. We did have maintenance go in immediately to tighten everything up. We do look forward to seeing you again in the future!

"Slow (if working) internet and Smoking Room only"
nathansI9834EF, 18 Septembre 2019

Unless staying in Gonzales is needed to cut out travel time, I'd look elsewhere. The internet, when it stays connected long enough to do anything, is so slow that 240p video cannot stream without stopping to buffer. I was also not asked for my smoking preference and was placed in a smoking room. Had I known that was all that was available, I would have gone elsewhere. There are comparable options in Victoria and Cuero that are better options.

Owner Response, 18 Septembre 2019

Hi nathansI9834EF, I'd like to first apologize that your stay with us was not your best. As a Best Western Rewards member who specifically booked a Smoking Room directly- via the corporate website, we made sure to give you the room type that you selected. It's always our top priority to give our guest the room type of their preference. Had it been in the web comments that your preference was non-smoking, we would have definitely called to inform you that none were available. However, there were none, so the reservation was left as it came through to us. Unfortunately, we were also fully occupied upon your arrival and were unable to offer any changes at check in. As per the internet speed, I have checked our Internet Speed Test Log that is run daily, and do not see any drops in the service on that date. [[Our report for that date: Your Internet speed is very fast Your Internet connection should be able to handle multiple devices streaming HD videos, video conferencing, and gaming at the same time.]] So I do apologize for you having that issue as well. I do hope that you will consider giving us another opportunity to serve you better!

"Great hotel"
Seaside41761920060, 18 Mars 2019

This hotel is great in price right by HEB and Wal-Mart, quite,and breakfast was good they had bacon and egg, chorizo and egg, and bean bacon egg and cheese tacos with salsa so good and you regular waffles fresh fruit.

Owner Response, 18 Mars 2019

Thank you for your review Seaside41761920060. I'm so glad that you enjoyed our breakfast and that you found your rate and our location to be great! I look forward to having you as our guest every time you are in our area!

"Milly, Tx"
Navigate41345636197, 15 Janvier 2019

This hotel is convenient and easily accessible. The grounds were well kept, the lobby was clean, the front desk young lady was polite, friendly,and sympathetic to the need of a senior citizen. She went out of her way to find and deliver a step stool to my room so I wouldn't have any problem getting on and off their tallbed! I traveled alone and felt very comfortable and safe.

Owner Response, 15 Janvier 2019

Ok, this review melts our hearts...what a kind review of your stay with us, Navigate41345636197. It's awesome to know that this small gesture has touched you in such a way. We find such pleasure in taking care of our guest... Thank you for making us feel appreciated!

"Dead bugs in bed"
Roving24907898863, 26 Décembre 2018

Room smelled horrible like cheap perfume, flies were everywhere and found a dead bug in our bed. Very disappointed for the price I paid, I was expecting a higher end experience. The bed was hard and there were stray cats trying to get in our room when we opened the door.

Owner Response, 26 Décembre 2018

Hi Roving24907898863, after receiving your reviews from several avenues, I must sincerely apologize for not meeting your expectations, and also, for any issues that you may have encountered. Please believe that it is never our intention to have a guest leave unhappy. We would much rather like to make it as pleasant of a stay as we can.

"Excellent motel, friendly service, clean, good breakfast"
JillB400, 04 Décembre 2018

This is the second Thanksgiving that we have stayed at this Best Western in Gonzales when visiting friends nearby. The desk staff if very friendly, but also professional. The location is good and near to anything we needed. Breakfast, with tacos from a nearby cafe, made our stay special. Our only regret is that the cafe is closed on Thanksgiving Day and, as we learned last year, we had to make do with waffles. We will return.

Owner Response, 04 Décembre 2018

JillB400, what a sweet review... It's wonderful to learn that staying with us during the Thanksgiving holidays is turning into a little tradition! We look forward to seeing you again next year...or during any visits in between!

"Family Reunion"
leroymisty, 14 Juillet 2018

My husband's family is from Gonzales, Tx and each yr we go about 3-4 times, I have always liked staying at the Best Western it is a nice hotel, pool, and they are one of the few hotel chains that are PET FRIENDLY. So this yr I reserved 4 rooms (via priceline.com) So 2 days before my daughter was not going to make it up on Sat due to an E.R. So I called price line and explained the problem and they call BW Mgr. Mr. Patel said NO Refunds, So I asked if we could just change the date since we are going back in 2 wks Mgr. Mr. Patel said NO.My daughter had to email w/copy of her ID and give the names of who she would give her room to while at her she was dealing with her E.R. So we get there around 2 pm we live in Houston, we pull in and I go to check in and I'm told they are NOT PET friendly I have my 2 small dogs. girl at the front desk called mgr. Mr. Patel and he stuck firmly behind the not pets, so I had to drive around Gonzales to find a place to house my pets.. This will be the last time I stay at this Best Western and again and I will be leery to book at any BW in the future. By the way the Manager Mr. Patel never once come out to explain or apologize He hid behind a camera, phone and his employee. THE BW IN GONZALES JUST LOST A WHOLE LOT OF BUSINESS, My family is huge and we go spend a lot of time in Gonzales.

Owner Response, 14 Juillet 2018

Hi leroymisty. I am so very sorry to hear/read about the very unfortunate incident that you encountered. On behalf of our GM, Mr. Patel and our entire staff, I apologize. Our hands are often tied on what we are able to do when a room is Prepaid 3 months in advance to a 3rd Party. They have certain policies in place for those types of reservations, and being non-cancelable is often a strict stipulation to get a deep discount such as you did. We always encourage our guest to book directly with our local office. This gives us more leverage on making last minute changes. I sincerely hope that your daughter is well, and that the emergency situation has passed; and that your fur babies were well taken care of. I checked with Priceline to be sure that they do not list us as a Pet Friendly hotel, as we have never been one. I also hope that you will not hold ill will towards the BW brand, or Mr. Patel in regards to this. Being the owner/GM, his schedule differs from the clerks, and so he is not always quickly available in person. However, if you read our reviews, you will see that he is a very wonderful person. Wishing you all the best!

"Clean, comfortable, very basic accommodation"
D R, 04 Juillet 2018

The Best Western Regency Inn & Suites provides functional accommodations in a small town. Check in was easy, staff was courteous and helpful, the room was clean, the A/C worked fine, the wi-fi was adequate, and the pool was a nice respite from the heat. The bed was comfortable, but it definitely had body impressions in the mattress. The fridge in my room also froze the one thing I put into it, but I'm sure if I had talked to the staff about it, they would have provided a solution. It just wasn't that important to me on this trip. I didn't eat breakfast here, so I'm unable to comment on that. One thing to keep in mind here is that while many Best Westerns are similar in class to La Quintas or Holiday Inn Express, this one is very basic and feels more like a Motel 6 or similar, all the way down to the soap and shampoo dispensers in the shower. This isn't necessarily a bad thing, and I would stay here again because it is well kept, but it is something to keep in mind as far as expectations are concerned. All in all, while there was nothing here that wowed me, it was definitely an overall pleasant stay, and I appreciate the management and staff for providing a clean and comfortable experience.

Owner Response, 04 Juillet 2018

Hello D R, although your review indicates that we may have not been what you were expecting, it was very kind of you to give pleasant feedback. I am glad that overall, you had a clean comfortable experience and I do hope to have you as our guest again!

"Home away from Home"
tazmachine69, 26 Janvier 2018

I recently stayed at this hotel because my plumbing was being repaired and we didn't have water. I had worked all day, my son was at school all day, and we had a cub scout meeting afterwards and didn't find out about no water till we got home at 9 pm. We checked in at another hotel only to find out after we had attempted to take a shower that they were having plumbing issues and had no hot water. We called and made a reservation late at night and arrived in our pajamas at this hotel. It was our first time staying at this hotel. The staff was was friendly and helpful. She offered us bottled water which was great! Our room was clean and spacious. The bed was comfortable and we both sleep well and the shower water was hot! I really liked the ceiling fan in the room because that is what I have at home and I'm used to it. The breakfast was good, they offered breakfast tacos which was wonderful! The only draw back was we were in room 301 which is closest to the road and due to the noise from the traffic took a little while to get to sleep.I would definitely recommend this hotel and my 9 year old likes it better too! :)

Owner Response, 26 Janvier 2018

We are so touched by this review tazmachine69. What a day!!! It means a lot that we were able to help you end your night with some peaceful sleep and see you and your son off with a nice hot breakfast. I do hope that your plumbing issue has also been completely resolved.

"Nice, Comfortable, Accomodations In Gonzales, Tx"
S4184CXpauln, 30 Décembre 2017

I was in Gonzales to see family during Christmas. I've stayed at this Best Western several times previously (some years past) and always been satisfied - this time was no different ... a pleasant stay. The bed was very comfortable, the room quiet, and the shower had plenty of volume and good hot water. The staff that I interfaced with were pleasant and courteous.

Owner Response, 30 Décembre 2017

Thank you for detailing so well, the accommodations you enjoyed while staying with us, S4184CXpauln. We are glad to know that you always choose BW when you are in the area. We look forward to having you as our guest again each time you visit Gonzales.

"The "BEST" Best Western in Texas"
Bill M, 11 Décembre 2017

A great place to stay with great staff and employees - very clean and close to town - also pretty quiet neighborhood with restaurants and shopping available. We were vacationing along the "BBQ Trail" and centered out of Gonzales - very convenient to all the popular BBQ restaurants in the area.

Owner Response, 11 Décembre 2017

What a pleasure it was to have you and your lovely wife as our guest Bill M! You could not be more correct: Gonzales is in fact centered around some of the Best BBQ places in existence! I hope you were able to enjoy plenty of it. We hope to have you back as our guest anytime you travel back to our area!

"Second Stay & Second Excellent Review"
Steve B, 29 Novembre 2017

The Best Western Regency Inn & Suites in Gonzales Texas is what I look for in a Best Western. A big clean and well furnished comfortable room with all needed amenities. I love backing right up to my front door to unload my gear. And the staff on both occasions have simply been totally awesome in taking care of me. Great location in Gonzales; great service; great rooms; and great prices. Don't you wish it was that easy all the time? Happy Traveling My Friends. Steve

Owner Response, 29 Novembre 2017

Wow...now that's a 5 star review if I ever had to rate one!! Location/Service/Rates.... and a mention of the front door parking... you covered it all! On behalf of our entire staff - Thank you Steve B... a review like yours is so valuable to us. We do hope to have you as our guest any time you are in the Gonzales area!

"Gem in Gonzales, TX."
georgevanhoosier, 26 Novembre 2017

This hotel has become one of my main hotels during business and leisure travel to the area. The rooms are in great shape. The decor is wonderful, all this with a helpful caring staff. I will be staying here often.

Owner Response, 26 Novembre 2017

Awe...we are so flattered by such sweet compliments georgevanhoosier! Thank you so much for the thoughtful review. We look forward to having you time and again!!

"Great Best Western"
harolds856, 20 Octobre 2017

Stayed at Best Western in Gonzales, Tx. on October 18th and was more than pleased with the service and appearance of the hotel. Who would have guessed that in the small town of Gonzales that there would be such a nice hotel such as this one. They had recently upgraded and remodeled floors, doors, air conditioners and just about everything else, so it was as if we were staying at a brand new hotel. The staff were all super-nice and answered all of our questions regarding any directions we needed, and where the best restaurants were, etc. We would definitely recommend this hotel to anyone should they have the opportunity.

Owner Response, 20 Octobre 2017

Thank you for sharing such wonderful comments harolds856! I am glad that you chose to stay with us while in our small town - and were pleased with your stay. We do hope to see you again the next time you are in the area!

"Great Stay!"
X117VRjustinp, 22 Septembre 2017

The room was clean and the breakfast was very good. They brought in breakfast tacos from the restaurant next door! Everything about my stay was excellent at this hotel. The bed was comfortable and I slept like a baby.

Owner Response, 22 Septembre 2017

It amazes me when a guest will take the time to leave positive feedback- in regards to their stay. On behalf of our entire BW Regency Inn & Suites Team, we sincerely, thank you for your excellent review X117VRjustinp!!

"Excellent!!"
_meg_mcgarvey, 27 Juillet 2017

Anytime my family will be traveling to Gonzales we will be staying at this hotel!! The staff is amazing!! They are extremely friendly and helpful!! The grounds were well kept, the rooms were clean,(we loved that each room came with a microwave and refrigerator), the beds are comfortable, and the air conditioning unit will keep you as cold as you want!! The swimming pool was so nice, especially to cool off after a fun day exploring the many historic sites of the town of Gonzales!! For a traveler who wants to get the most for their dollar, the Best Western in Gonzales will not disappoint!! Can't wait to come back and stay here!!

Owner Response, 27 Juillet 2017

How awesome that you think so highly of us _meg_mcgarvey! Your review is very detailed with such wonderful feedback...we are extremely flattered! And it's good to know that you will be choosing to stay with us when you come to Gonzales. We do look forward to having you back!

"My stay at the BW in Gonzales Texas"
I3408KPmarkt, 26 Juillet 2017

This Best Western is clean and has the most people friendly employees I've seen. The rooms are well kept and extremely clean. The beds are comfortable and seem like new. They have big flat screen tv's with lots of channel selections. The a/c in the rooms will get as cold as you want to be comfortable. They also have the best breakfast tacos I've eaten anywhere and I'm from Texas. The price is more reasonable than you expect for what you get. I stay here every chance I get and their phone number is saved in my cell phone.

Owner Response, 26 Juillet 2017

Thank you so much for such a kind & complimentary review I3408KPmarkt! Hearing this kind of feedback is what keeps us motivated to keep giving our best. So reading your review just made our day!!! How awesome that you have our number saved...we look forward to answering your next call & having you again in the future!!

"No hot tube"
TXtravelinMike, 04 Juillet 2017

We loved the breakfast tacos as part of the Breakfast buffet. However we chose this place because we saw a photo of the hotel hot tub on Trip Advisor. We always make use of the hot tubs when we chose a hotel. After we signed in, we went to use the hot tub and found it was shut down and being repaired. We were very disappointed and the owners gave us a discount to make up for it.

Owner Response, 04 Juillet 2017

Thank you for choosing to stay with us TXtravelinMike. Unfortunately, we do not have the spa listed as an amenity on any sites that list our property. Because the heat index in our area is well into the 100's, this was a summer project. Once the project is complete it will be listed as an amenity to the sites. I am sorry that you did not realize the project in progress until the morning that you were checking out. However, I'm glad that you were pleased with the deep discount we offered as an apology for your disappointment, and that you enjoyed the breakfast buffet. It is never our intention to disappoint our guest but to have them leave as a satisfied guest.

"Remarkably nice"
billiew775, 16 Juin 2017

Don't be deceived by the first impression of this little single story strip motel. It is up to the highest modern standards of service, cleanliness and amenities that you would wish from any first rate hotel. The breakfast is a slight departure from the mundane offerings at most motels by serving up a choice of soft breakfast tacos instead of just scrambled eggs, sausage and cereal etc although they do have the obligatory Texas shaped waffles if you need one. Value is excellent, compared to the rates on the Interstate.

Owner Response, 16 Juin 2017

Thank you for sharing such high praises of our property billiew775! It confirms our efforts to give you the best service and stay that you could have. You absolutely deserve it! Again, thank you sincerely. We hope to have you stay with us anytime you are in the Gonzales Area.

"Great Value"
jakebenton777, 19 Mai 2017

Some of the nicest people run and own this motel. The room was absolutely spotless and the price is VERY reasonable. They kept an eye on my trailer while I left it to go eat. Over and above and trailer friendly. I will stay there and only there when I am in Gonzales Texas.

Owner Response, 19 Mai 2017

What a kind review jakebenton777! We are truly flattered and appreciate such sweet compliments of our staff and property. We look forward to seeing you every time you are in Gonzales!

"Very Nice"
P260WDwilliamb, 14 Mai 2017

Nice room, well furnished, very clean and comfortable. The gentlemen that checked me in was extremely helpful, professional and friendly. His attitude made the stay that much more enjoyable. Will diffently stay here again.

Owner Response, 14 Mai 2017

Thank you for thinking so highly of us P260WDwilliamb. We truly appreciate that you have taken the time to give us such a great rating & review. We look forward to having you as our guest again!

"Great people"
miguelmO9607FT, 02 Mai 2017

Everyone was super nice and friendly. Rooms were clean all the time. The pool and outsidem outdoor area was always clean as well and breakfast in the morning is second to none with those breakfast tacos!

Owner Response, 02 Mai 2017

miguelmO9607FT, I can't express how amazing your review makes us feel. All we want is for our guest to feel welcome, have a comfortable clean room, hot breakfast, and an overall enjoyable stay. I'm so glad we accomplished this goal with you! Thank you... we look forward to seeing you again!!

"Pleasant stay"
W5734YEkennethh, 04 Avril 2017

Although facility was older and exterior was dated it was well maintained. Rooms were comfortable and clean. Staff was extremely pleasant and polite both on arrival as well as departure. I will definitely stay here again in the future.

Owner Response, 04 Avril 2017

We appreciate your review W5734YEkennethh! We are happy to know that you enjoyed your stay with us and look forward to having you as our guest again!

"Very nice hotel for a great price"
Paul M, 25 Mars 2017

We stayed here during a one-week road trip in Texas. Although the hotel is 20 years old, it is very well maintained and still looks new. Our room was clean, quiet, and comfortable. Front desk staff was friendly and helpful. Breakfast was supposed to be "continental", but included breakfast burritos from the Mexican restaurant next door.

Owner Response, 25 Mars 2017

Thank you for the great review Paul M!! We're so glad that we could play a part in your trip in Texas. And it's good to know that it was a good experience. We hope it will not be the last time we see you!

"EXPERIENCE"
virginiamD2959NP, 20 Mars 2017

Great overall experience. The only issue we had was that the internet connection was weak, but we did not really care as we did not spend as much time in the room. Overall great customer service, and cleanliness of the room... will book again on our next trip. Will recommend to family members as well.

Owner Response, 20 Mars 2017

Wow...what a GREAT review virginamD2959NP!! It gives us so much pleasure to know when one of our guest has had such a wonderful experience staying with us. We do take pride in giving the best overall service, clean rooms and a little extra variety in our continental breakfast. Thank you for bringing the internet issue in that area to our attention. We will be looking into it immediately. We look forward to having you as our guest again in the future!!!

"You won't be late!"
jane92123, 19 Mars 2017

Spacious rooms, helpful staff, and great tacos from a local restaurant for breakfast. Plus, no need to worry that you'll oversleep... The ladies wheeling their noisy carts past your room and yelling "housekeeping" at your neighbor's door will ensure you're up by 7. Free WiFi.

Owner Response, 19 Mars 2017

Hi jane92123!! I would like to start by thanking you for your review. Thank you for mentioning all of the things that you were happy with during your stay with us...our staff service, our spacious rooms and the hot breakfast tacos. I do sincerely-sincerely apologize that you were awakened by the housekeepers so early. I hope to have you again as our guest in your future travels to the area. It is a rare occasion to have a housekeeper called in so early. We would love another opportunity to make your "Complete" stay ...a great one!

"Great value and super room"
katyguest2016, 11 Mars 2017

Motel style Best Western, quiet location and great place to visit the sites of Gonzales. Lovely room, good size, clean and comfortable with fridge and microwave. Bathroom was immaculate. Great value stay would stay again.

Owner Response, 11 Mars 2017

You are so kind kayguest2016!! Thank you for such a lovely review of our property. We absolutely would love to have you as our guest again in the future!

"Average stay but good customer service!"
BorisMurchant, 18 Novembre 2016

Traveling in remote areas means expectations will obviously change. This is a nice roadside motel not typically what you would envision as a Best Western. The rooms were nice and clean and the beds very comfortable. Coffee in the room is sub standard and the small cafe area in the morning even worse. Instant coffee machines are horrible no matter what you put in it! Had a large group of area workers that came in the first night and sat outside my room and talked very loud until midnight. Terrible nights sleep but the desk clerk was quick to move me far from that area the next morning so the second night was fine. The motel can't control inappropriate and uncaring behavior so I lost a good night's sleep but they did help fix it (would have been better if they addressed it). Better than some other options in town but I am not sure I would stay here again until I explored more of what the others have. Now i'll add to "away from the ice machine, and elevators", with "if you have work crews staying here please give me a room far away".

Owner Response, 18 Novembre 2016

Hello BorisMurchant, I would like to start by thanking you for taking the time to leave a review for our property. And also for the wonderful compliments mentioned. I also want to apologize again for the noise you mentioned to me in the morning. Unfortunately, as I mentioned, by the time you reported this to me, the guest in question was already checked out and I was unable to address it. However, I was happy to still relocate you to another area. Please feel free to call anytime with any further questions or comments. It would be my pleasure to help you the best way possible.

"High School Reunion hotel stay"
Carl F, 18 Octobre 2016

Rooms were spacious and comfortable. The breakfast was very good, with warm breakfast burritos and make-your-own fresh waffles + numerous cold breakfast items. Coffee was great!! We had two queen sized beds in the room which provided the space we needed to prepare for the high school reunion...sorting photos, planning clothes, etcl

Owner Response, 18 Octobre 2016

Carl, how sweet of you to take the time and leave us such a great review. We're glad that you enjoyed everything from the spacious, comfortable rooms, to the variety of breakfast items & Coffee. But we are mostly glad that you had a great reunion!!! We do hope to see you for the next one!

"Hotel Stay"
Gilbert K, 13 Octobre 2016

One of the best hotels in a small town that I have stayed during the past 12 months. The service by the staff was excellent and outdoor area was kept beautiful by the hard working maintenance man. We will make reservations at this facility the next time we are in the area.

Owner Response, 13 Octobre 2016

Wow, Gilbert K! You managed to pack a short review with many great compliments!! We can't thank you enough for taking the time to write this. Thank you...we look forward to having you back!!

"Great Place to Stay"
Curtis W, 03 Septembre 2016

Great Staff, they do everything to make you feel welcome. I've never had a big problem in all the times I've stayed here but even minor issues are addressed imediately. The staff is the difference maker, I travel a lot and stay in quiet a wide range of places, this one is at the top of my list. Nothing pretentious or phony, just good people. Quiet and Comfortable rooms - The accomadations are very nice, not too fancy, but nice. Has in room fridge which is handy. Clean - Inside and Out.

Owner Response, 03 Septembre 2016

It's always our pleasure to have you as our guest, Curtis W!! We humbly thank you for such a sweet review. We hope to always stay at the top of your list!!!

"Cool Place in Gonzales"
Max T, 15 Août 2016

Visited the city for pleasure. Best Western was near to everything, room was clean and well air-conditioned, the latter a great feature when outside temperature was 110. . Breakfast selection from waffles, fruit, cereal, yogurt, toast and more, along with milk, coffee and juices was great. Breakfast tacos, free, were great also. Staff was pleasant, smiling and helpful. Will stay here again.

Owner Response, 15 Août 2016

Max T, thank you for choosing to stay with us during your visit to Gonzales, TX. We appreciate the wonderful feedback regarding your time at our property. It's great knowing that we helped make your visit to our town a good one.....we do hope to see you again!!!

"Roadside Luxury"
sincitychic, 10 Août 2016

What a wonderful treat to find an inexpensive roadside, one level BW on the way home and have it be so clean and welcoming. This is a little bit of luxury on the road; great vending, clean rooms and a prompt staff. This was a nice surprise after a long day. I slept great and the AC was ice cold. Really cool check-in host.

Owner Response, 10 Août 2016

We are flattered for the amazing review you have left for us, sincitychic!! It means so much to know that you had an overall great stay at our property!!! On behalf of our entire staff, Thank you!!

"Best Western Gonzales, Texas"
Harold B, 06 Août 2016

I have mostly switched to Best Western because of the beds. Their cleanliness and friendly staff always confirms Best Western to be the right choice. My travel mostly includes overnight stays in smaller towns and I always hope to find a Best Western there.

Owner Response, 06 Août 2016

Harold B, it was a wonderful pleasure to have you as our guest. We sincerely thank you for your great review of the Best Western Brand!! We are so glad you were able to find us here in Gonzales, TX, and that we met your expectations ...especially with our comfortable beds!! We look forward to having you stay with us again in the future.

"family vacation"
Alvin R, 29 Juillet 2016

the service here is excellent. The rooms were clean spacious and comfortable. The bed was more comfortable than mine at home. enjoyed the quiet atmosphere and the pool. The location allowed us to visit several sites significant to our family history and do day trips to Corpus and San Antonio and San Marcos.

Owner Response, 29 Juillet 2016

What an excellent review Alvin R! We do thank you for mentioning our great location! We do have some great travel spots outside of our local area but all very near to us. We do hope to have you as our guest again in the future!

"lack of cleaning"
Oscar B, 25 Juillet 2016

someone before us left some of there cloths in bathroom and toilet was not clean, I always travel BestWestern , this is my first time having any kind of cleaning problem and I am almost sure that I will still keep using these hotels on other trips.

Owner Response, 25 Juillet 2016

Oscar B, As we proudly have an award winning Housekeeping staff , we SINCERELY apologize for the issue you have mentioned in your review. We were sorry to find upon follow-up, that you mentioned the incident was never reported. It is always our intention to give the best all around service. We truly thank you for your loyalty to the Best Western brand!!

"Great Best Western"
Hambor, 15 Juillet 2016

This is the nicest motel in Gonzales. They have updated the rooms and have a great breakfast including breakfast burritos from restaurant next door. Pool and small hot tub, barbecue grill and picnic table as well as washer and dryer. Very clean inside and out.

Owner Response, 15 Juillet 2016

Dear Hambor, We appreciate the time you took to leave us a review about your most recent stay with us. It is a pleasure to hear that you had such an enjoyable stay at our hotel. We are so pleased you found our amenities and services so wonderful. We certainly look forward to seeing you again in the future. Thank you again for your time.

"On our way to San Antonio"
733nildad, 01 Juillet 2016

Hotel was a pleasant surprise. We were travelling from Houston to San Antonio. We were getting tired and my daughter started calling different hotels. We ended up at the Best Western which was not very close to the highway, however, it was well worth the travel. Would highly recommend.

Owner Response, 01 Juillet 2016

Thank you for your review and choosing to stay with us . We are glad that you had a comfortable stay and we look forward to seeing you again in the near future.

"Great Place to Stay"
Beverly U, 21 Juin 2016

We stay here every year we visit Gonzales. The front desk is always very friendly and helpful. The rooms are always kept spotless and we love visiting with the grounds keeper. No matter how hot the weather is outside when he is working he always has a smile and will take time to visit. It is a great place to stay.

Owner Response, 21 Juin 2016

What a wonderful review, Beverly U! On behalf of our entire Best Western Regency Inn & Suites Staff, we thank you....for your compliments and your loyalty. It is always a pleasure to have you as our guest! I will be sure to let the ground keeper read the review.

"Good, Clean Motel"
fourjhorse, 13 Juin 2016

This motel has been established there for some time. The staff was very friendly, it was very clean, fresh paint, clean comfortable beds, staff was very accommodating, good breakfast selection and reasonably priced. Motel is setup in the shape of a horseshoe, you can park right outside your room door. (No second story, dragging your suitcase up a elevator) Definitely would stay there again!

Owner Response, 13 Juin 2016

We can't thank you enough for the kind review, fourjhorse! We are happy that you found our service to be friendly, a clean, fresh room and a good breakfast, & not to mention the front door parking --all convenient for you --and at a reasonable price. . .A top notch review indeed!!

"Wonderful Hotel"
countryboyLosAngeles, 27 Mai 2016

Jessica at the front desk was very helpful. The manager had welcoming gifts for us and made us feel welcome. Room was spacious and nicely decorated. Everything was freshly updated. I liked the soap and shampoo dispensers. Internet service was excellent. Breakfast in the morning was very good. We liked this hotel and will be back again. Thank you.

Owner Response, 27 Mai 2016

Thank you so much for choosing to stay with us countryboyLosAngeles! And thank you for the wonderful compliments. It's great knowing that you noticed and were fond of the updated dispensers we put into our bathrooms. We're so glad you enjoyed our clean, fresh and spacious rooms ...and our breakfast!! We do look forward to having you back!

"Band night ..."
Mildred R, 27 Mai 2016

Because it was an older hotel we were a bit leery...So glad we stayed. The room was very clean and comfortable and I had no problems with my allergy to smoke. The girls working the desk were so friendly and helpful. We had a special invite to breakfast which offered breakfast tacos from next door. I wish we had gotten up earlier as there was a long line and a full house next door. Will definitely get up next time.

Owner Response, 27 Mai 2016

What a pleasure it was to have you as our guest Mildred R! We thank you for taking the time to leave such a wonderful review for our property. We do hope you will return and definitely try out the fresh hot breakfast tacos!!

"Good, Clean motel"
Wilbur K, 01 Mai 2016

I have stayed at this motel a number of times over the past twenty years. It isn't a five star place, but is always clean and a good value. Management and the desk clerks are pleasant and helpful. A dispenser has been added in the shower with body wash gel and shampoo. I That's a little inconvenient for washing hands, but acceptable. The entire place is well-maintained and extensively updated. Definitely a good value.

Owner Response, 01 Mai 2016

Wilbur K, We appreciate that you have found value in our amenities and customer service over the past 20 years!! Thank you for your loyalty to our property. We look forward to having you again and again as our esteemed guest!

"Impressive stay"
David S, 25 Avril 2016

Very satisfied with my stay. The staff was very friendly and informative, service and room were exceptional. Up to date, clean, neat and tidy. Excellent facility, great location, well stocked, comfortable bed. Tremendous value. Loved it!!

Owner Response, 25 Avril 2016

David S, It makes us proud that you found so many great things in our hotel. From it being clean and up to date, to great service and location. What an impressive review!! We do look forward to having you back the next time you are in Gonzales.

"Very pleased with stay"
Heidi M, 17 Avril 2016

We very much enjoyed our stay at this hotel. The price was fantastic for the quality of the product. Staff and service was top notch, received additional premium member amenities!! Room was spacious and comfortable and breakfast had a wide variety of options.

Owner Response, 17 Avril 2016

Thank you so much Heidi M, for your kind feed back after your recent stay. We are very glad that you chose to stay with us and enjoyed our amenities. Our guest satisfaction is our main priority! It's good to know we were on point for you in providing a clean spacious room, top notch customer service and a great variety of breakfast selections! We hope to see you again on your next visit to Gonzales, TX!!

"Customer Service and Shower Heads . . ."
girlygirl243, 26 Mars 2016

Everything wasn't perfect in our room, and I could nitpick little things. But, I won't . . . And here's why. The front desk clerk was so helpful and nice during check in, I would feel leaving anything but the best review would be a disservice to her. She took the time to explain the events currently happening in Gonzales and the town's history. She also gave me directions and reviews of the barbecue restaurants in the area. Along with the amazing hotel clerk, the water pressure is great in the shower, and the shower head has multiple settings that massaged my sore muscles back to normal.

Owner Response, 26 Mars 2016

What a wonderful review girlygirl243! This type of review speaks volumes, in that as you mentioned, it's easy to nitpick the little things that are not perfect. However, you chose to show your appreciation for the things that you felt were deserving. I can't tell you how much it means for our staff to read these type of reviews, complimenting our customer service and letting us know the amenities you liked best. We always want to give the closest to perfect rooms and customer service we possibly can. Which includes our staff being knowledgeable of our local history and always prepared to give great suggestions on dining. We do hope to see you again on your next visit to Gonzales.

"Antique Hunting"
Mark E, 26 Mars 2016

This is a great hotel. I don't know if it has just been built and it was recently remodeled but the lobby and rooms are very clean and the staff is extremely courteous. At first I didn't like the location as I arrived after nightfall but the next day I found that it was very close to all the amenity's I needed and as close to the down town area as I needed to be. I would recommend this motel to all my friends and family without hesitation.

Owner Response, 26 Mars 2016

Thank you for the great review and rating Mark E! It was our pleasure to have you stay with us. We are so glad that everything worked out in your favor. We agree that our location is extremely convenient to visitors in Gonzales. We hope you were able to find some good antiques...and we hope to see you again on your next shopping trip in Gonzales!!

"A nice stop"
Wei Q, 21 Mars 2016

A clean and neat motel on the route to Houston. Staffs were nice and helpful. Breakfast was below the level of country inn I usually preferred to say with, but good enough for the travelers to start a busy day. Got welcome gifts and room upgrade as a diamond member.

Owner Response, 21 Mars 2016

Hi Wei Q. Please let me start by thanking you for the wonderful comments you made for our staff and property. It's was our privilege to recognize your Diamond membership status and upgrade you to a suite. Thank you for your loyalty to the brand. I do apologize that our breakfast was below your level of expectations. Please don't hesitate to give us some ideas on your next visit. We are always looking for what more we can offer and ways to improve.

"confortable stay"
Maria M, 01 Mars 2016

just going by Gonzales Tx and they stay was comfortable and convenient. clerk were helpful and friendly. Rooms were comfortable and clean parking lot big enough for big rigs breakfast was very good and tasty

Owner Response, 01 Mars 2016

We are always happy to know that our guest had a pleasant stay. Thank you Maria M, for taking the time to write this review. It's also great that you mentioned enjoying our breakfast selection and the space provided for big rigs. Convenient, Comfortable and Clean are our number one priorities, along with Customer Service!!! We hope to see you again the next time you pass through Gonzales.

"Solid, affordable choice; A+ breakfast"
Hannah B, 23 Février 2016

Standard 2Q room with solid necessities, nothing fancy. I used my AAA discount. My mom was raised in Gonzales, and I was born there; my family had always used this hotel whenever we visited relatives in town after we moved away. During this stay, our room had a very strange old mothball? odor upon entering it, it seemed to be coming from the bathroom. After housekeeping cleaned the room, the smell was nearly gone. It'd be great if the location would consider offering a complimentary non alcoholic beverage per night for those who do not drink alcohol. Wonderful 'pillow top' beds; A+ Breakfast!!

Owner Response, 23 Février 2016

Hannah B, It was our pleasure to have you as our guest!! We are so pleased that you loved our comfy pillow top beds and our delicious Hot Breakfast during your 3 day stay. Unfortunately the odor issue you mentioned was never reported. However, I do appreciate you letting us in when we asked, as you kept your Do not Disturb tag on during your stay. We take such great pride in the cleanliness of our rooms and try to keep them cleaned and maintained as often as possible. Your feedback regarding the offer of a non alcoholic complimentary beverage is also appreciated. We consider the second choice of a water bottle as the non alcoholic beverage. We do hope that your family will continue to stay with us on your visits to Gonzales!!

"Puts more expensive hotels to shame. Very nice. Very clean. A+++"
Allan1920, 04 Février 2016

From the outside it looks like an older hotel. Not bad, just old school. Person at desk was very nice and very helpful. Room was spotless. Looked very new or recently remodeled. Nice large flat screen TV. Beds are awesomely comfortable. Nice clean and bright bathroom. I have nothing bad to say about this stay. I will stay here again for sure.

Owner Response, 04 Février 2016

Wow, Allan1920!!! We cannot even begin to say how thankful we are for your review. We also give it an A+++! We look forward to having you back!

"Really Nice Hotel"
Ray J, 07 Décembre 2015

When you look at the hotel, it does not look like much. One can tell it is an older hotel. But the owner obviously made major renovations recently or at least within the last couple of years because the rooms looked updated, bathrooms have new tiles and counters, place to hang clothes looked new, carpet looked new. It is up to par with other Best Western Plus and Best Western Inns and Suites I've stayed at in bigger cities. I would definitely come back to this hotel when I am in Gonzales again. On top of that, their staff (special mention Miranda and Jessica) were very friendly and most helpful!

Owner Response, 07 Décembre 2015

Ray J, thank you for giving us the pleasure of having you as our guest. Miranda and Jessica are so grateful for the lovely compliments. We look forward to seeing you again and appreciate your loyalty to our Best Western brand.

"Awesome experience"
Lucila G, 28 Novembre 2015

This was a total experience where we did not have anything to complain about. Totally AWESOME. The rooms are very tidy, the restrooms and shower with plenty of clean towels, coffee in the room, yaaay. Microwave and fridge was just great. Breakfast area was beautiful and clean and very well kept. I will definitely stay here each and everytime I visit my sons and their families. Thank you very much

Owner Response, 28 Novembre 2015

What a great reveiw, Lucilla G! We can't thank you enough for all of the compliments. Knowing that you have other options, It means so much that you will be choosing to stay with us on your visits to Gonzales. We look forward to having you back again and again!!

"Great bed and pillows!"
DelightedTrippers, 19 Novembre 2015

This is a small town so we were please that the room was fairly new, and definitely in good shape. Shampoo and bath gel dispensed from the shower wall. Coffee was available. We had breakfast plans, but breakfast tacos were available.

Owner Response, 19 Novembre 2015

Hello Delighted Trippers. Thank you for the great review. We are always “delighted” to know that our guest had a great stay. Gonzales is truly a lovely small town. We're happy to have been one of the things you enjoyed while visiting. It gives us great pleasure that the amenities we provided you were enjoyed and that you got a good rest on our famous Best Western brand pillows and pillow topped mattresses. We do hope to have you as our guest again in the future.

"Pleasantly Disappointed"
Mark B, 16 Novembre 2015

Place looks new. Thought I would get a good deal for the money, and seems I could've gotten a better rate if I had brought friends. At least that's what the proprietor made me believe. When I mentioned the company I worked for, he said he would offer better rates if I could convince them to stay there. Cats everywhere! Cat scat was everywhere. Geckos in the room. Internet was the slowest I'd ever experienced!

Owner Response, 16 Novembre 2015

Hello Mark B. we want to thank you for your feedback regarding your four night stay with us. We apologize for the inconveniences that you encountered. It is true that as a marketing strategy for the hotel/motel industry, group rates are offered to any guest that is part of a larger group. We were happy to give you the introductory discount each day of your stay. This is because we are fairly confident with our property and the service we give to our guest. Again, we apologize for all of the issues that you encountered, and we thank you for bringing them to our attention. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Thank you for staying with us and we hope that we can better serve you next time!

"Great place to stay for our event"
Mike G, 29 Octobre 2015

Our Fiero group ended up at this hotel because the one we had originally booked had some water lines break and flooded some of the rooms. We were booked in the newer section which has 2-room sort of cabins and we had a great time. Clean room and my bed was one of the most comfortable I have slept in. I think everyone appreciated that we were all able to be booked together at a moments notice.

Owner Response, 29 Octobre 2015

I can't tell you how much we enjoyed having your group stay with us Mike G. It was very cool to see the cars out in the lot. I know that your original plan was not to stay with us, so it makes me even more glad to know that you all had a good stay. I do hope that we will have you back for your next event.

"Come and Stay Here!"
P5_Crazy_Train, 05 Octobre 2015

We roadtripped to Gonzales for the annual Come and Take It festival, and decided to make a weekend of it. Luckily, the BW still had a room available over the festival weekend. We are usually skeptical of the old-style motels with rooms that open directly out to the parking lot, but we were pleasantly surprised. Of all the hotels and motels we've stayed in on our many roadtrips, this has got to be one of the best experiences we've had to date. The room was recently redecorated and spotless, the grounds were well kept, and the staff was so friendly and helpful. When they ran out of breakfast tacos, they ordered more for us, and even gave the kids bottles of water for the road. (Did I mention that they also give you a little bottle of wine or two bottles of beer per night if you go to the desk and ask? Great little perk!) This is an old-style motel where the doors open out yo the parking lot. The walls are thin, so be respectful to your temporary neighbors! We were right by the washer/dryer, and a few people were out talking late at night, but when they realized they were a little loud, they shhhhh-ed really quickly. The included breakfast was one of the better that I've seen— breakfast tacos, Texas waffles, yogurt, cereals, packaged things, fruit.... And pretty dang good coffee. We were also lucky to have shared the breakfast room with really nice guests, so breakfast conversation with other tables just added to the experience. Overall, this was a great stay, and we will definitely be back. You can tel when owners/employees have pride in their jobs, and this is one of those places. Gonzales was such a friendly town, and we now have a favorite place to stay!

Owner Response, 05 Octobre 2015

Wow! I can't tell you how great it feels that you would take the time to leave such a lengthy review. It just inspires us to continue doing our best in all areas. It was truly our pleasure to have you with us for Come & Take It this year. I do hope that you will be returning every year...and anytime you come to our area. I loved everything you wrote, but was really touched on how you described your interaction with other guest in the breakfast room. I always tell the staff, this is our home, these are our guest...when a guest stays with us, they are family. We will always do our best to make each stay clean, comfortable, & pleasant. Just as anyone would do for family.

"Grat Experience"
Suzanne R, 24 Septembre 2015

My husband and I were in Gonzales TX for a business trip. After our meeting was over that evening we went to the pool to relax. The pool was very clean. The room and restroom was very much clean. Bed was comfortable. The next morning we went to the Lobby where they were serving a continental breakfast. We were overjoyed to know that they had breakfast burritos, not just your typical continental breakfasts.

Owner Response, 24 Septembre 2015

Thank you for a great review, Suzanne R! It's so good to hear that your stay with us was a good one. I'm so glad that you and your husband were able to relax and be comfortable in your room. Our housekeeping department are excellent and really go above and beyond in their cleaning duties. And you are absolutely right, the hot, fresh breakfast burritos we order from a local restaurant are always a sweet surprise. To us, if you're in Texas, you have to have a breakfast taco for breakfast!!! Hope your meeting went well and we do hope to have you back with us.

"High rates"
218brendat, 21 Septembre 2015

The facility was clean and an average motel. We were eating outside with friends and the flies were terrible. Had to take a bite of food and then fan it to knock the flies away. Indoors was fine, we were just trying to have a picnic. I am very familiar with computer workings, but I could never access the internet despite directions from the desk. Overall an OK place for short trips. The one thing that really pissed me off was the normal rate on the internet is shown ranging from $86-96. I paid almost $150 per night, guessing because there was some type of festival in town that I had nothing to do with. Can't stand price gouging.

Owner Response, 21 Septembre 2015

Hi 218brendat, On behalf of the entire Best Western Regency Inn & Suites team, I sincerely apologize that your stay was not 100 percent perfect. It is always our goal for each guest to leave completely happy and satisfied. I am also sorry to hear that you found better rates online, after your stay with us. I do hope to have you stay with us again. We would be happy to match any lower rates that you find online for our property.

"Hotel Stay"
Quadir M, 26 Juillet 2015

This is and excellent hotel to use for extended stay. They have a nice friendly staff that is very helpful and knowledgeable of the area. I will recommend this hotel for any stay in Gonzales for business or pleasure.

Owner Response, 26 Juillet 2015

You are so kind, Quadir M. Our entire staff really enjoys having you stay with us. As an extended guest, it means so much that you continue being satisfied with our accommodations. We intend to always do our best to make you and all of our guest have the best stay possible!

"Nice place to stay - but not recommended for a business traveler"
lthornton79, 20 Juillet 2015

I enjoyed my stay here, but I really feel as though a business traveler would be better off somewhere else. I'll list below my pros and cons. Pros: VERY clean and comfortable. The staff are friendly and helpful ... and everyone loves a free bottle of water in the south Texas heat. The breakfast choices were very good - microwavable breakfast sandwiches are a great addition! Cons: Not very quiet - this is technically a "motel" in that the room doors open directly onto the parking lot. I heard everything happening in the parking lot - including one person who was revving their van's engine for some reason, a cat fight (felines, not women), people rolling their luggage to and from vehicles, conversations, etc. The wifi is not that great. I had trouble keeping the room cool overnight - the ac worked and blew cold air but didn't seem strong enough for the size of the room. Also, granted, it's south Texas in the summer. At any rate - I would definitely return to this hotel for vacation or casual visit. But as a business traveler, quiet comfort and good wifi are musts.

Owner Response, 20 Juillet 2015

Hi lthornton79. Please let me start by expressing my sincerest apologies that your stay with us was not 100% pleasant. We do our best to provide the best accommodations possible for each guest. After reading the Cons you've listed, I see that some of the issues are out of our hands. However, I will certainly look into the things of which we can improve on. Your feedback is much appreciated and helpful to us in making a better stay for the next guest. Hopefully we will see you again and have the chance to redeem ourselves. The Best Western Regency Inn & Suites Staff thanks you for your lovely compliments regarding our helpful & caring attitude, we are so glad you enjoyed the breakfast choices!

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Is breakfast included in the rate?
julie
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
julie
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
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Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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