ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Mountainview Inn, Golden

4.0/5  - basé sur 506 notations.
1024 11th Street N, V0A 1H2, Golden, Canada - See map

The Canadian Rockies prove an incredible backdrop to this Golden hotel, close to Kicking Horse and just steps from downtown. Enjoy mountain views in the morning, then spend the day discovering downtown Golden. However, for many guests, staying in can’t be beat. With a welcoming indoor pool and an onsite lobby café, you don’t have to go far for the trip of a lifetime. On the other hand, a convenient location just off the Trans Canada Highway makes tours, commutes and travel a breeze. No matter what brings you to this part of British Columbia, where you stay makes all the difference. The Kicking Horse Mountain Resort brings many to the region for winter activities such as snowmobiling and skiing. Golf is the sport of choice during the warmer months. In the summer, nothing beats local whitewater rafting or hiking. It’s an outdoor lover’s paradise, complete with comfortable pillowtop beds after a day’s adventure. Guest laundry is available onsite so you never have to worry about your ski pants, favorite hiking jacket or long johns not being clean and at the ready. Complimentary Wi-Fi is standard, helping guests keep on top of itineraries. Plus, with plenty of parking for winter travelers close to the property and cold weather plug-ins, any time of year is a fantastic time to visit. Those traveling for work make use of the state of the art business centre in this 100 percent smoke-free Golden property. Everything you need for a business trip or memorable vacation is right here, including knowledgeable and local staff. It’s where comfortable, competitive pricing, and convenience meet. Book your British Columbia stay at the Best Western Mountainview Inn!

Best Western

Hotel Mountainview Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 506 guest reviews
NOTE ISSUED
Excellent
234
Very Good
163
Average
67
Poor
27
Terrible
15
REFER TO NOTICE
Business Business
60
Couples Couples
190
Family Family
195
Friends getaway Friends getaway
29
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A simple hotel with a swimming pool"

3
10/07/2018

I visited this hotel whilst travelling over the Rockies and needed a stop in this vicinity. It is a simple hotel offering reasonably sized rooms, comfortable beds but an awful breakfast. The breakfast area is rather basic, food is simply 'get it yourself' with three hot dishes, sausages, scrambled egg and something else I rejected. A small amount of cereals, basic quality bread. Tea and coffee out of large hot flasks, and a packet delivered pancakes (out of a machine) and waffles plates x 2 ( with a packet mix waffle mix). It am a keen healthy eater and was disappointed. There were no kettles in the room but a simple coffee making machine was available. The breakfast staff however, were pleasant and did their best in cramped circumstances The good news is the rooms are a good size, plenty of hot water, a medium size swimming pool. There seem to be some restaurants (fast food ones) nearby for meals but we didn't explore them.

"Good hotel with decent breakfast"

5
05/07/2018

Hotel room appeared to be recently refurbished and was nice and clean. Breakfast was good with plenty of hot items that tastes good. Breakfast server "Ceasar" greeted guests and was very sincere, even gave my kids cookies and chocolate on the side. Hotel seems popular with CN workers, the night we were there, a bunch of them were checking in. We were happy with the hotel and would stay here again.

"Great hotel"

4
02/07/2018

I was very impressed with this hotel. Rooms clean and spacious. Beds comfortable. Bathrooms clean. Special commendation to staff Grace at registration. Very friendly, courteous and helpful. Also special commendation to Cesar who oversaw the restaurant for breakfast. He made everyone feel so welcome and checked to see we had everything g we needed. Wonderful service. I'll definitely stay here again if in Golden. Highly recommend!

"Living up to peak season rates"

3
02/07/2018

Mid-June may be considered high season for travel in the beautiful Canadian Rockies, so some inflated room pricing was to be expected, but charging a peak season rate creates the responsibility of providing a peak guest experience. When this 2-3 star hotel doubles its room rates to over $250 per night for 1 guest, it sets itself a high standard. We were let down immediately on check-in when the young man did not acknowledge our BW Rewards Gold status. He then asked if our room reservation was made in US$ when it had been booked directly through BW in CAD. He took payment in full at check-in, but couldn't provide a receipt until the next day. On a good note, the room was spotless. Thank you Shannon in Housekeeping. Breakfast was nice. The man at check-out was friendly.

"Excellent breakfast"

4
29/06/2018

We had a lovely big room with two very comfortable queen size beds. The bathroom was roomy and was very clean. The only downside was this hotel allows dogs to stay and we had a room next to a very noisy yapping dog. We complained to reception who were helpful and said they would deal with it. There was a free breakfast and it was excellent. It was self service and there was a really good choice of food and juices, coffees and tea. Cesar oversaw the restaurant and made sure everyone was catered for. He personally asked each guest if there was anything he could do for them and nothing was too much trouble for him. The staff at reception were very friendly too. There is free coffee and lemon water in a cooler for guests to have located in the reception area. There is also a guest laundry which is very useful when travelling.

"Good hotel in Golden"

4
25/06/2018

We spent two nights here for our rafting trip in Golden. The hotel is good. Location is great for rafting: only 5 minutes drive. Rooms were very nice. Breakfast was very good. Hotel was clean. Staff was friendly.

"Excellent"

5
22/06/2018

I'm highly recommend this hotel, was recently renovated and everything is new in the rooms. Staff was very friendly to us. breakfast was very good and fresh. The Pool was perfect to relax there. Nice stay.

"Pet Friendly Hotel"

5
17/06/2018

I booked through a travel agent , very nice hotel with great mountain view. Twenty minutes walking distance to downtown. There are few great places to dine in closer to the hotel. Very comfortable pillows and clean sheets. The Manager gave little treats to our pets and assisted with our luggage.I would definitely recommend this hotel.

"Very expensive, not worth the $$$"

3
16/06/2018

A typical Best Western Hotel, safe place to sleep, VERY itchy sheets and towels. The excessive use of bleach permeates the air. Breakfast was very good, the server was very friendly. Not worth the price of a one night stay. There are many other hotels that would be better suited for your needs and cheaper too.

"Puzzling business stay"

3
15/06/2018

I travel frequently and whenever possible stay at a Best Western property. This trip was booked one week in advance and when the requested email confirmation arrived I noted the two nights I had booked were with priced at two different amounts. The first night ate $229.00 plus tax and the second night at $188.00. I questioned why this was so and was told to deal with it at check in. I did and was told "room rates change every day"??? Really I have never experienced this at the dozens of BW properties I have stayed at. "Nothing we can do"?? It turned out I had to extend my stay by one more night and ended up paying a third rate, this one for $199.00 plus taxes. I find this practice uttery puzzling and completely unacceptable. I wrote to Best Western corporate to advise and complain and as of this review have not received a reply. I do not recommend this facility, and will never stay here again , should you book a room for more than one night ensure all nights are the same price or be prepared for a shock. Terry Hayman

"Good place for an overnight stop"

4
15/06/2018

Stayed a night at this property while passing through Golden. Room was clean and bed comfortable. Would recommend upper floor as we faced the parking lot on the main floor which meant keeping the curtains drawn otherwise people in the parking lot could see in. Very nice breakfast room and delicious, varied options to start your day. Although we didn't use the pool, it looked nice. One plus for this property is that it's not located directly on the highway making it quieter. Would stay again when passing through Golden.

"Best western does it again best place ever"

5
08/06/2018

We always seem to stay at a BW the service we get is always unbeatable . Our check in was great and the staff so kind and welcoming . Our rooms so clean and the morning breakfasts are always a hit with their guests that stay there . The beds are so comfy and you get a good sleep. The house keeping staff are wonderful and work hard to keep everything to par.

"Great night great breakfast"

5
04/06/2018

Hotel was midpoint on our trip along #1 highway from Sask to BC and cheaper than in Revelstoke. It was our midpoint stop both west and back east. Room was great and Ceasar provided an excellent hot breakfast selection.

"Fantastic Hotel"

5
03/06/2018

This is a fantastic hotel, the rooms are large, the beds very comfortable, the staff are very friendly and helpful and the breakfast was very good with a large selection of choices. I would definitely go back to this hotel,

"Comfortable and relax"

4
24/05/2018

This hotel is very close to Canada Highway 1. It's very convenient location if you travelled to the Canadian Rockies. We like this hotel. It's very welcoming from the front desk and the atmosphere. We like the spacious room. It was clean and well decorated. The internet was fast. The continental breakfast was good and plenty especially the attendant Cesar. He made sure everything was well prepared and enough for guests even you came late.

"Stayed at Best Western"

5
23/05/2018

We stayed at this hotel over the long weekend in May and the staff at check in were just excellent and made the experience a great one. The room was excellent and we had lots of room and it was clean, neat and well kept. Check out was a breeze as we opted for express check-out and all we had to do was drop off the keys. I would recommend this Best Western anytime.

"Awesome place"

5
15/05/2018

The hotel is close to many eating places and 5 minutes drive to downtown. Rooms are clean and spacious. Front desk and management were attentive. Breakfast chef is a champion and we enjoyed the scrambled eggs, bacon and sausages. We will stay here again for sure when we pass golden.

"Nice place to stay"

4
30/04/2018

clean, nice stop on the way from Edmonton to Vancouver. Friendly service and good breakfast included. Pool was inviting but did not use (hot tub would have been nice ). Lots of parking and a nice view of the mountains in the morning

"very comfortable appealing room's for theprice"

5
29/04/2018

good- excellent only stayed one night travelling through the Rockies pool looked great and the staff were friendly. would stay for a ski holiday. It seems far fro the downtown area but new. I hae no idea what else to write. they want 200

"Quick stop"

4
24/04/2018

Needed a place to crash as a family and we chose here. Glad we did. Very clean rooms and the breakfast was outstanding! Shout out to Cesar in the breakfast room he is on everything right away. Nice to see a guy who clearly enjoys his job and had a smile for everyone.

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon Sheldon, Thank you for choosing to stay with us at the Best Western Mountainview Inn. We are glad that your family enjoyed their stay and breakfast in the morning. Your feedback is important to us and we value your business. We hope to see you again!

"Friendly Staff, Uncomfortable Sleep"

3
24/04/2018

We had to make a quick pitstop in Golden on our roadtrip and upon looking at reviews and pricing, we decided to go with the tried and true Best Western. The staff was very friendly and efficient. We had no problems checking in and they offered us express check out for the following morning which is always convenient. The rooms were nice (average for 2018) and we had a decent view from the second floor of the mountains. One of the first things we noticed was that the water had a very strong "pond water" smell. This made me uneasy to drink the water which I was unprepared for so the one night, I primarily drank my soft drinks I brought which wasn't ideal. The beds were actually quite uncomfortable. Because my fiance and I had been driving for 12+ hours already, we were exhausted and fell right asleep. However on any other normal night, I have a feeling we would have had difficulty sleeping. One thing I feel I should mention is that when we were about to leave the next morning, we took a thorough look around to make sure we didn't forget anything and when we pulled out the office chair, one of the legs was completely snapped in half. Luckily neither one of us had sat in the chair or else we would have fell. For a quick pitstop, the hotel was decent. I wouldn't recommend a lengthy stay as the beds need to be updated.

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon Victoria, Thank you for choosing to stay with us at the Best Western Mountainview Inn. We are glad that you had an efficient check in and enjoyed our mountain view rooms. We have taken note of your concerns and will be looking into them to further prevent these issues. Your feedback is important to us and we value your business.

"Clean Spacious & Breakfast!!!"

5
22/04/2018

We were pleasantly surprised at the space in the queen double, very nice. It seemed very clean, so hat's off to Micheal for doing an awesome job. The biggest surprise was the breakfast prepared by Ceasar the chef. My goodness, to have an included breakfast with eggs, bacon, sausage, toast, waffle & pancake makers, as well as all the normal cold items you would find in a continental breakfast. Well done Best Western and Ceasar for sure.

"Almost excellent, past the grimy front door things improve!"

4
14/04/2018

For the traveller and guest, first impressions are powerful, and we noticed on our arrival that the front doors a bit dirty and scratched, and unappealing, and we thought, oh-oh, what are we in for? But once inside, it's clear the lobby has been just recently been renovated, with lots of beautiful art in the lobby / breakfast area, not to mention the fancy chandelier. Staff were very friendly and efficient. Just off the lobby is a mechanical room that they keep the door open to, also unappealing. But our room was large, very clean, and also recently remodelled. In particular, the bed was comfortable, and the sheets were so cozy. And it was very, very quiet - just what we asked for and appreciated. Although there is no hot tub, DO make a point of taking a swim in their nice pool - it's deeper than average for hotels, and warmer than your average pool. Plus, there's a fun local alpine themed mural. Overall, we really enjoyed our stay and will be back. The breakfast attendant was friendly to guests and attentive to keeping food stocked up. It looks like everybody from owner to staff all seem to care about this hotel, and it shows.

"Great!"

5
13/04/2018

Excellent staff, great breakfast, extremely clean. Very nice comfortable room. Breakfast was presented well. check in was great. One of the best Best Westerns I've stayed in. If I am back in this area I will definitely stay again.

"Clean and Convenient"

4
09/04/2018

Very nice lobby to walk into, its welcoming and clean. Our room [124 ] was on main floor right by the stairs, it was super noisy, we could hear people above us and in the stairway. Doors constantly being slammed closed. Our room was spacious and clean. The carpet looked clean, its very important because we sit on the floor to play with our rabbit. And yes they are pet friendly but the charge is $30/night. Breakfast was pretty unremarkable, its like every other hotel we have been at. Its in a good location, walking distance to the Bears Den Burger Bar and 2 other restaurants.If you wanted to go for a walk, downtown isn't very far away, maybe 30 min walk.

"Good accommodations"

4
08/04/2018

We were passing through on are way to elsewhere and found the hotel to be a comfortable stopover. As we had prebooked, we were not familiar with the area. So, after a short drive around, we followed the advise of Amanda at the front desk and ordered in the pizza.

"All Good at Best western"

4
07/04/2018

Stayed on a Friday night in order to go skiing at Kickinghorse Resort on Saturday. Three adults in a Large, clean room with comfortable pull-out couch, great breakfast by chef Cesar, and reasonable price - all good!

"Great Stay"

5
04/04/2018

Management and staff made checking in absolutely painless, the room was clean and the comp breakfast was top shelf. Recommend to anyone on pleasure or business and especially pet owners. There is a large grassy area for pets to do their business and it was clean. We will definitely stay there next time we are passing through Golden

"Kicking Horse Ski Hill Hotel"

5
26/03/2018

If you are looking for a great hotel in Golden, look no further than the Best Western Golden, The rooms are clean and large, the staff is super friendly - the best part of the Hotel is that breakfast which is included and fantastic. Cesar does a great a job to make sure your stay is great!!!!!

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon Paulina, Thank you for the candid review. We appreciate your time for sharing your recent stay experience at Best Western Mountainview Inn. Indeed our Hot Buffet Breakfast is the best of included in your rate plan.We welcome you again and thank you for staying with us.

"warm welcome"

4
20/03/2018

clean room, good service at the desk, and very good breakfast before taking the road to Calgary. Full buffet. Excellent service from the kitchen. Good location in Golden. Quiet and clean. I recommend this hotel.

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you Chevreuil for the feedback. Our Hot buffet Breakfast, clean and spacious rooms with other facilities are always going to be best choice for our customers staying with us. Thank you again for staying with us and recommending our hotel.

"Staff is there to please."

5
17/03/2018

Staff greeted us as we walked into the lobby. Briefly explained everything the hotel had to offer and we went to our well appointed rooms. One had queen beds with a full size couch, made for a nice meeting area for the six of us. Second room had a different but equally nice setup with desk and lounge chair . We requested rooms were close, they were directly across the hall. Breakfast was well stocked with just about anything you could want (hot or cold).

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Morning Scott, Thank you for your review. Our friendly staff is always making their best to accommodate the needs and requests of our guests at all times. Thank you again for enjoying all our hotel facilities including our indoor pool and hot buffet breakfast.We welcome you again.

"We'd stay again"

4
11/03/2018

We stayed here with our 10 year old son. If the price is right we would stay here again. It was clean and overall a good location. The Reno's were nice and everyone that worked there really strived to make your experience amazing which you don't always see. Later in the evening we got a personalized note in our room and treats thanking us for staying there. I'm a best western platinum member and what they put together had way more thought then other places I saw. My son enjoyed the swimming, the facilities were a bit older but clean. The guy at breakfast Caesar was hard working making sure everyone that was there enjoyed the breakfast and had a good experience. I've never seen that and was very impressed. We had a bit of an issue during our stay, we were given the wrong invoice (we booked on Expedia and was given theirs instead of showing what we paid...crazy to see the commissions third party sites receive from our bookings....I'm going to be a bit more cautious of what I'm paying for going forward). Originally we were told that it was an error and we were over charged causing us to delay our travel plans waiting to get it sorted out. In the end we weren't charged extra and the manager was very apologetic and gave us a bottle of wine. We didn't expect that at all and felt that was going above and beyond. Just a minor criticism but one I feel dampens the quality of the hotel; during our entire stay all of the mechanical rooms and utility rooms were open. So weird, I'm in customer service and it's sometimes the little details that are over looked that brings down the hard efforts. This wouldn't change my mind about staying but really shouldn't be opened all the time

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for taking the time to give this review regarding your stay at our hotel. We are glad that you and your son enjoyed all our hotel facilities. We did note your minor points and we will surely make a follow up with our night team to close the doors of utility rooms if not used. We look forward to seeing you again.

"Good stay with full breakfast"

4
09/03/2018

All the staff are friendly and helpful. The breakfast was fresh and filling. We only wish there was a hot tub. The location is very convenient and quiet, we did not hear any road noise. Free parking was available. We would stay here again. Good value for the money.

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for the review. Our hot buffet breakfast is always exceptional. We are planning to have a hot tub soon in the next expansion.We welcome you again.

"Nice place to sleep over in Golden"

4
05/03/2018

This was a nice place to stay in while getting in some ZZZ's in Golden on my way home after a long trip. Nice place, nice room, cable was a bit lame but I pretty much just slept so it was fine. The breakfast in the morning was excellent, though. The gentleman who prepared everything was very friendly and wanted to know if he could help in any way. The scrambled eggs, bacon, sausage...everything was great! To me, the best places have just that little bit extra, and that can be a few things, but specifically, CHEESE! Slices of cheese for the eggs! That makes me happy! So this place is great and I'll be back to stay here again.

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon Chris, Thank you for staying with us and your feedback . We are glad to know that you were happy enjoying our hot buffet breakfast and our services at the hotel. Your business is important to us and we hope you will come back to see us again.

"Good quality, great value"

5
05/03/2018

The BW Golden was our base for 4 days of skiing at Kicking Horse. This isn't the Georges V, but we're in Golden, right. And for the money the hotel was top notch. Comfortable beds and linens, and a large spacious room with mini-fridge and coffee machine (no microwave!). Breakfast was incredible, a big shout out to Cesar and the kitchen team. Buffet style with bacon, scrambled eggs, roast potatoes, pancake, waffle, etc. It was a great start to our day. Location wise you are just off the highway and it's 15 minutes to the ski resort. It's a bit of an odd drive into "downtown" Golden, which offers you a a few more choices on restaurants/pubs. But the Firepit, on the corner,has awesome smoked meats so you can just walk there too. Thanks BW team, we had a great stay.

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon John, Thank you for the 5 star review and our incredible breakfast which made a great start of your day.We hope you will visit us again.Thank you again for staying with Best Western Mountainview Inn.

"Passing through"

4
05/03/2018

The hotel is nice and clean. Good parking facilities even with a trailer. Breakfast was busy but a good selection and better than quite a few hotels I have stayed in. Staff are very pleasant, helpful and courteous. The manager made a point of checking that everybody's stay had been good at breakfast the only down side for us was some inconsiderate noisy people. Other than it was a great stay

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for staying at Best Western Mountainview Inn. We are happy to know that you enjoyed the breakfast and the facilities at the hotel. I am so sorry for the noise. We hope to see you again.

"beautiful!"

5
04/03/2018

Spotless clean rooms lots of space which was so nice with a family of 4 after skiing wanting to dry things out lol Breakfast was plenty of choices and with our food allergies we had no issues finding choices Front desk was really great about working with us for an earlier check in Also their recommendations for supper were spot on! Only thing we wished they had was a hot tub for us older ones needing a soak after skiing!

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon, Thank you for the feedback and your stay at the Best Western Mountainview Inn. Our hot buffet breakfast is with variety of choices our friendly staff are always incredible in assisting our guests at all times.However, hot tub would be in our next expansion project and might be in the next year. Thank you again for staying with us and we welcome you again.

"Nice Hotel - However"

2
27/02/2018

Nice hotel with clean rooms and decent breakfast - however we stayed at the hotel for a hockey tournament and the staff were not very receptive to any requests we had as minor as they could have been - staff also made us feel uncomfortable, as soon as we opened our room door you could see someone looking down the hall at us to see what was going on. Everywhere you go felt like someone was looking at you and it felt very uncomfortable.

General M, Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon David, Thank you for choosing to stay with us and we appreciate your feedback.We had several hockey teams stayed at the hotel but we never had a situation where in our managers need to always check the hallways for every hour as the kids playing with hockey sticks moving around in the hallways was a kind of disturbance to other hotel guests. We had received several complaints from our regular guests that they did not had a proper sleep for those two days. I am sure we provided a comfortable stay with an exceptional hot breakfast to all your group members. I once again thank you for staying with us and we welcome you again in near future.

"Great hotel great price"

4
04/02/2018

I had to stay last minute because highway 1 was shut down. They were very great, they phoned to see if everything was right in the room. The toilet didn't flush properly so they sent someone to look at it right away. It worked after that. Breakfast selection was great and they use real dishware not throw away. The internet was okay.

"Newly renovated and beautiful!"

4
31/01/2018

Room was spacious and had been recently renovated. The breakfast area was very comfortable, nicely decorated and the staff were friendly. Amanda at the front desk was very informative ,professional and friendly. Breakfast was hot with a variety of foods suitable for everyone. Highly recommend and will stay here again.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Thank you for much for the feedback on our breakfast, location and staff. We welcome you again.

"Great place to stay"

5
28/01/2018

The room was so big you could do a U-turn in a bus in there. Very clean and tidy. The room was quiet. One of the comfiest beds I've slept in. Breakfast was very good, great selection and tasted good too. Great value for money. We stayed at Golden again but unfortunately we had to stay elsewhere as the room we wanted was booked, otherwise would stay here again

General M, General Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon Sammy, Thank you for staying with us. We value your feedback and welcome you again on your future visits to golden.

"Mr"

5
25/01/2018

The card said that Connie W prepared my room. I found it very clean comfortable everything was perfect. Would've been nice to get different flavoured tea, instead of just earl gray. But I'm sure if I would've asked the front desk they will gave me one they're very good that way.

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for your feedback on our friendly staff working at the hotel. We do have flavoured tea with variety of choices. We welcome you again.

"Rated # 1 for Good Reason !"

5
22/01/2018

The location of the hotel is great, being off the highway; tucked behind another hotel which blocks the noise. The price for the room was very reasonable compared to other options in town. The "free" breakfast was excellent and will satisfy all members of your party. The coffee at the breakfast bar was "superb". All staff members were cordial and very polite. This will definitely be my first choice next time I am in town.

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for your superb review about our hotel on location, staff and breakfast. I hope that we met your expectations and we are delighted to welcome you again.

"Great hotel in Golden"

5
18/01/2018

We stayed for 3 nights during a ski trip. Great location, 20 min drive to Kicking Horse, room was clean and spatious. Excellent breakfast, with a lot of choices, fresh and cooked on place. Excellent service.

"Trip through Golden B C great"

5
09/01/2018

The breakfast cook Caesar was the best the food was very tasty well presented and great variety staff very helpful The room was large could have had brighter lights but very clean The heater in the bathroom was great nice after a hot shower

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for staying with us. Your feedback is important to us. We welcome you again!

"Excellent accommodations for a family and small pet"

5
09/01/2018

Hotel was very clean with an updated décor in a quiet location, nestled in behind the Prestige Inn. Our beds were very comfortable and our free hot continental breakfast was excellent! We found the staff very friendly. Our family of 4 and small dog was very comfortable. Location of hotel was within walking distance of restaurants including a Tim Hortons but not close to shopping. I booked our room through the Best Western website with our membership which had lower rates then some of the online discount websites that I normally use when travelling. I thought this was the nicest Best Western hotel we've ever stayed at!

"Will definitely come back"

5
06/01/2018

This was one of the top hotel experiences we've had in recent years. The staff was professional and attentive. The pool was nice though it would have been great to have a hot tub. The selection of breakfast items was fantastic, definitely something for everybody. Room was clean and comfortable.

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for the review and we would be happy to host you again!

"Great Breakfast"

5
03/01/2018

Got in late after bad road conditions left us in Golden for the night. Had our (well-behaved and sleepy) German Shepherd and got the last pet friendly room. No problem with check-in. Beautiful, clean room. The entryway of the hotel is nice and inviting. The morning breakfast by Darwin was really great. Bacon, sausage, eggs, pancakes, waffles... fruit, granola etc. Coffee, tea, juices and water refilled promptly. Great service for a good meal before getting on the winter road again. Thanks for a great stay!

General M, Manager at Best Western Mountainview Inn, responded to this review
Thank you for staying with us and we appreciate your feedback. We are exceptional in serving hot buffet breakfast with full of choices.We welcome you again.

"Staff were so accommodating!"

4
29/12/2017

The staff made our stay very enjoyable. Breakfast was also very good. Excellent customer service! Would highly recommend this property, comfortable rooms, beds and quiet even though the hotel was full.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Thank you for staying with us and your feedback. We value your business and recommendation.

"Great views and people. No hot tub"

4
28/12/2017

The inside of the hotel was very nice and trendy. All the staff were very friendly and attentive. Rooms were clean and spacious. Disappointed in the lack of a hot tub in a ski resort town. They dropped the ball there

"Great breakfast; accommodating staff."

4
23/12/2017

We stayed here for 4 nights over the busy summer holidays and despite requesting a quiet room away from the stairwell, we were given a room right beside it. It was a nice large room, which is needed for such a long stay, but that bathroom badly needed updating with the weak shower head and old toilet (had to keep handle down to flush). Darwin, the manager, was kind enough to inquire how my stay was every morning at breakfast so when I told him my frustrations, he gave me a reduction on my room costs as I didn't want to pack up my family and move to another room. And then he gave me extra water/snack packs for my family. Nice touch. The breakfasts, supervised by Cesar, were pretty impressive considering there was always hot bacon available and who doesn't like that?! Sausages, fresh fruit salad, and REAL PLATES AND CUTLERY - which really ups your dining experience instead of the plastic cutlery and paper plates that many BW breakfasts offer. Stylish breakfast room. Hotel is well-located off the highway too, near a gas station, grocery store and plenty of fast-food joints. CONS: spotty WiFi, swimming pool is cold, and swimming pool lacks a wall clock, microwave only available in lobby, no kettles offered, breakfast seating can be competitive, tour bus engines in parking lot can wake you up in the mornings, the sole washer&dryer is ancient and in a dirty area, and there is no view from any bedroom despite the awesome photo of the hotel on its website. I'd still recommend if you can swing a reasonable price because Darwin and Cesar really work hard to ensure your satisfaction.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Thank you for the feedback. I am taking note of your concerns and will address all the issues at the earliest.Thank you again for recommending our hotel. We wish to see you again.

"Thank you!"

5
21/12/2017

This is the best place to stay if you are visiting Golden...or if the roads are blocked due to weather :) loved the new renovation and rooms. The staff were friendly and made us feel welcome. Thank you again for everything I highly recommend this hotel

"Great staff"

5
18/12/2017

Stayed at the hotel with a hockey team of kids. The staff were really great. They gave them goodie bags and the kids liked the pool. Breakfast was super and the rooms were clean, large and very comfortable. No exercise room or hot tub though.

"Okay if no other choices"

3
13/12/2017

Bed was comfortable but there was blood on one of our pillow cases, internet was slow, mornings were noisy and Darwin talked too much. Breakfast was typical, eggs runny, bacon very salty but the coffee was good!

"New Best Western."

5
11/12/2017

Quiet, clean, modern motel. Very friendly staff. Check in was quick. The morning Continental Breakfast is second to none. Great assortment of breakfast items including fresh fruit, bacon, eggs, waffles, sausage, juice, fresh hot coffee.

"Great hotel"

5
22/11/2017

Stayed here on our drive through the mountains. Excellent hotel, very clean, comfortable bed and spacious room. Good location off highway 1. Breakfast was quite good. Would definitely stay here again and would recommend this hotel.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Good Morning Denise, Thank you for your review and your recommendation. We value your business and hope you see you again.

"Upset"

2
18/11/2017

No staff to clean rooms. Rooms layed out wrong. Broken toilet. Broken shower Handel. No microwave. To much noise from the stair case next to the room. Breakfast started to late so my crew could not have anything to eat.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Dear Sir, I would like to apologize for the series of unfortunate incidences that you had encountered during your stay with us. We value your comments and continually try to do our very best at times to our guests, but unfortunately we failed to make your stay comfortable. Our employees and management are always committed to the business. I am looking into each issue that you have mentioned, we will attempt to correct and improve them. I would invite you to contact me personally at the hotel - 250-344-2333 to discuss this matter with you further.

"Although their computer system was down, they did their best to right the errors caused."

4
09/11/2017

Darwin at the front desk was so awesome that I had to buy him a gift. He was patient in the face of adversity and put up with a lot of stress with their computer system being down (for 2 weeks!) and being yelled at by various guests. He treated our hockey group with respect and bent over backwards to provide us a space to gather and with gift bags for the team. A first! Very personalized and small-town with a smile type service. We'll be back! On the down side, it's odd that their systems were down for so long. This is a problem and puts undo stress on staff and causes errors in reservations for guests.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon Tonalee, Thank for your time on the review. We value your business and appreciate your feedback. My apologies for the reservation error due to sudden and unexpected server crash down during the last week of October 2017. It was really hard for us explain on the situation but we tried all our best to accommodate all the guests requests and reservations. We are all set now and our team is happy to welcome you again in your future visits to golden. Kindest Regards, General Manager Best Western Mountain View Inn-Golden

"Pleasant Surprise, very high class for BW"

4
08/11/2017

as my user name suggests, i am a hotel snob and very picky about my hotels I stay at. we needed a place to stay in middle of road trip and i settled on this property because of the pictures and reviews. They both proved to be very accurate!! The hotel is very recently and wonderfully decorated and updated. They have clearly spent a lot of money and it shows!! it did not feel like a typical BW. The beds were very comfortable we even slept in past our wake up!! so it was a much needed rest after a lot of driving. All of the staff were very friendly and attentive. We did not have time to use to pool it was only a quick stay. The breakfast was very delicious and had a lot of options cold and hot.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon HotelWrockstar, Thank you for taking time to review on our accommodations and hotel facilities. I am glad that we met your expectations on your quick stay. We value your your feedback and your business. We expect you to visit us again in near future for a leisure stay. Once again I thank you for choosing to stay at Best Western Mountain View Inn. Regards, General Manager Best Western Mountain View Inn-Golden

"Excellent service"

5
03/11/2017

The staff at the hotel really make a difference. They go out of their way to make your stay a pleasurable one. The room was spacious and clean. The hot buffet breakfast, which is included , was surprisingly good with lots of fresh options. Cesar,the breakfast attendant,worked very hard to make sure everyone had their needs met. Darwin ,at the front desk ,was very charming and accommodating . If you need a place to stay in Golden,you can't go wrong with the Mountainview Inn.

General M, General Manager at Best Western Mountainview Inn, responded to this review
Good Morning Graymonk, Thank you for your review. I am glad that you enjoyed your stay at our hotel. I and my team at Best Western Mountain View Inn would like to welcome you again during your next visit to Golden.

"Lovely"

5
03/11/2017

Our stay here was amazing. The beds were comfortable, clean and warm . Staff was friendly and the kids loved the heated pool. It is Pet friendly. We we're hauling large fifthwheels parking was available.

Permjit S, Guest Relations Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for the awesome review. Our team is thrilled that we exceeded your expectations. On behalf of our Golden Team, thank you for making Best Western your hotel of choice while staying in Golden.BC. if you are a skier, we are getting plenty of fresh snow. We offer stay and ski packages. Thank you for your loyalty and we look forward to your next visit.

"EXCELLENT service and superior facility!!!"

5
29/10/2017

Thank you Darwin, Mildred and Caesar for making our stay exceptional!!! Check in was quick and Mildred assisted with restaurant selection. Check out was done by Darwin while we had breakfast. Caesar served a fantastic breakfast woth a smile!!

Permjit S, Public Relations Manager at Best Western Mountainview Inn, responded to this review
Dear guest, on behalf of our family friendly team, thank your for your kind words. We appreciate the time you took to share your review with the TripAdvisor community. We are glad that you enjoyed our healthy hot buffet breakfast I will certainly share your comments with our t am. Looking forward to an exciting ski season.

"Great Staff!!!"

5
28/10/2017

I cannot emphasize enough how great the staff at this hotel is. Besides the fact that the hotel is very clean and very pet friendly and very modern, the staff makes it great!!! Very helpful, friendly and attentive. ESPECIALLY the breakfast staff. The fella that was helping us at the time was on point with service and help!!'

"Great 3 night stay at BW Mountainview in Golden, BC"

5
22/10/2017

My wife and I stayed 3 nights at this hotel while on a trip driving through the Canadian Rockies. In short our stay from this accommodation standpoint was nothing short of fantastic. Our room and bed was clean and comfortable. The staff was one of the most attentive and gracious ones we have ever encountered w/o respect to cost. At check-in Connie gave us an excellent recommendation for dinner. Mr. Padilla, guest services mgr continually asked how everything was and if there was anything he could do for us. The breakfast offerings were very good, considering the type of hotel, and the gentleman that managed the breakfast area provided absolutely superb service to us continually checking and making sure all items were available. In short this hotel is excellent from a value cleanliness, comfort, and service standpoint and we would not hesitate to book this property again if we are in this area.

"Brake int the drive"

5
16/10/2017

When driving the TC and need a rest stop over night Golden is a place to stop half way from Calgary or Edmonton on the way to Vancouver or other BC destinations Did you know that Expedia is the most suck travel inter net site out there if you use expedia you are sure to get screwed, so don't be a retard and and don't use expedia. The staff here is the most friendly you will ever find nice big pool to swim around in. it is only about a 6 hour drive from there to Vancouver

Permjit S, Owner at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you staying at the Best Western Mountainview Inn. I am thrilled that you enjoyed our clean and modern hotel as well as the services of our family friendly staff. We look forward to hosting you back. Safe travels. Regards, Permjit

"Overnight trip"

4
15/10/2017

We were visiting Golden for an overnight and chose the BW because it's pet friendly and it's predictable. The room was large but I found the price to be quite high for the shoulder season in the area. We might rethink our next booking and stay at a Kicking Horse condo for a lesser price.

Permjit S, Owner at Best Western Mountainview Inn, responded to this review
Dear Melanie, We recognize that pets are important part of our guests family. We have pet beds and bowls available for your pets as well as play area for them. I am so glad that you enjoyed our newly renovated rooms and new comfortable beds. Our prices are competive with other similar properties. Guests love our hot buffet breakfast as well as the indoor heated pool. We hope you will visit us again very soon. Regards, Permjit

"Best Western at its best"

5
13/10/2017

Whenever I´m out of town I try to stay at one of my favorite hotels -Best Western. In Golden, B.C., Best Western Mountain View was also first choice and hasn´t been disappointing. Friendly staff, clean and spacious rooms, comfy beds. I really like their Express Check Out in the morning, hassle-free and speedy. Restaurants are within walking distance. You can find a lot of activities around Golden, so stay more than one day to just figure out all opportunities.

Permjit S, Owner at Best Western Mountainview Inn, responded to this review
Dear Guest, We very much appreciate that you took time to write this wonderful review of Best Western Mountainview Inn. We appreciate your loyalty to the Best Western brand. We offer express check in and check out so that our staff can spend that extra time to ensure that we are meeting your every need. I am so glad that you found our rooms clean, comfortable and spacious. I will be sharing these wonderful comments with our team. Safe travel! Next time that you are in Golden, please visit out ski hill!!! Home of the champagne powder. Regards, Permjit

"Beautiful - BUT"

3
09/10/2017

Fail: • designating pet rooms - and limiting them all to the same area of the hotel. • While the room was made up to appear to be closer to a middle class hotel - the noise in the room was still like being in a low end hotel. You could hear EVERYTHING that was going on throughout the hotel. Again - being punished for bringing our pet - we were designated to the main floor - so children running in the halls above us nonstop was disrupting and stressful for us and our senior dog. Can't wait to get back to a hilton property. • No automatic doors or even wheelchair accessible door buttons to open and hold doors so people with children or arms full of bags or even the luggage cart could get through without getting snagged in the doors as they closed on you. • Would have like to have left the window open for the evening, but there were holes in the screen - and being on the main floor felt just a little insecure *****(Not that Golden fells insecure AT ALL - Lovely little town - just not something we feel comfortable doing on the main floor at ANY location) • Free Breakfast only starts at 7, and for those who get on the road early - this is not a benefit... We thought that it would start at 6 - that was one of the primary reasons we booked with this hotel. We were concerned grabbing breakfast in a small town may be difficult - and we were right. So - we paid for breakfast - then paid again(somewhere else) as we hit the road at 6. • High definition TV - Low definition cable • Price was nuts - we will stay in Calgary next time and skip the additional costs for overnighting in the mountains. (Beautiful APPEARING accommodations, just not worth the almost $200 price for less than 12 hours) AND we are card carrying members and CAA. • Pet friendly but no poop bags for peeps to pick up after pups. A+ PASS: - ROOM WAS Beautiful and clean! - Fixtures and furniture were wonderful and the additional plug-ins for gadgets were appreciated. - Staff was exceptionally friendly and accommodating (as much as they were able to). - Location was handy - easy in and easy out, tons of restaurants.

Permjit S, Director of Sales at Best Western Mountainview Inn, responded to this review
Dear Laura, thank you for your feedback. Your feedback is invaluable in exceeding every guest's expectations. I am thrilled that you found our rooms clean and comfortable. Thank you for commenting on our beautiful modern decor. We just completed a major renovation last May and our guest's are loving the new look. Our guest are happy as you note that we are conveniently located close to many restaurants. Your comments are noted and appreciated and will be shared with our team. We look forward to you next visit to Golden, BC

"A must stop"

5
08/10/2017

Welcoming front desk staff, super comfy beds and pillows, the best value for your dollars, highly recommended, resturants within walking distance, or a few minutes drive, great breakfast selection included

Permjit S, Owner at Best Western Mountainview Inn, responded to this review
Dear Richard, I am happy to hear that our "Golden Team" made you feel welcomed!! Our mission statement is to make special memories for all our guests. Thank you for sharing your comments with the TripAdvisor community. I am thrilled that you enjoyed our hot buffet breakfast. Thank you for noting that we are conveniently looking located close to numerous restaurants. We look forward to your next visit.

"Golden BW"

5
05/10/2017

Impressed with the reno done on the lobby and addition of the breakfast area. Staff were friendly and service was very good. Chef made rounds continuously to check on items and customer satisfaction. Well done.

Permjit K, Owner at Best Western Mountainview Inn, responded to this review
Dear Guest, So thrilled that you like our newly renovated lobby and the breakfast area. We wanted to increase the breakfast area so that we could offer large selection of food choices. I will share your glowing comments with our Cafe Manger and rest of the team. We hope to see you back in the near future. Thank you for making the Best Western Mountainview hotel your choice accommodation. Regards, permjit

"Great stay"

4
05/10/2017

This hotel is very modern and clean. Our room, No. 104, had twin queen beds, TV, fridge, microwave, sink, iron, ironing board, WiFi, etc., but although we had 4 cups, we only had 3 coffee bags. as well as that, the coffee machine kept switching itself off before completing a cupful, so I had to stand over it and keep resetting it. There is no main light switch when you enter the room, so you have to switch on/off the table lamps individually Our room was $217.34 for the night, breakfast included

Permjit K, Owner at Best Western Mountainview Inn, responded to this review
Dear Brian, We are thrilled that you enjoyed our newly updated modern and clean rooms with numerous amenities to ensure your comfort. We have coffee and tea available 24 hours in the lobby. We do have a main switch by the door for convenience. Yes, our guests love our hot buffet breakfast. Thank you for your kind words and your comments will be shared with the appropriate departments. On behalf of my team, thank you for staying at the Best Western Mountainview Inn. Home of the famous Kicking Horse Mountain Resort. We offer ski and stay packages. Regards, Permjit

"review of area"

5
03/10/2017

the hotel was excellent the area if you like to go to bars or ski maybe it works but i think there are better areas. the hotel rate was high for the area after driving around the area looking for something special i came up with nothing

Permjit K, Owner at Best Western Mountainview Inn, responded to this review
Dear John, Thank you for the excellent review. We are so glad that you took time to share your positive comments with the TripAdvisor community. I am happy that you enjoyed our newly renovated hotel. We are competitively priced with other similar hotels. Looking forward to the ski season! Come back soon! Regards, Permjit

"highly recomended"

5
03/10/2017

Very large rooms, staff was extremely friendly, breakfast was excellent with a mix of yogurt, fruit, bakery and waffles for vegies as well as bacon and eggs. good location in proximity to HW-1. Need a car to go to Golden

"Great Stay"

5
02/10/2017

We stayed at the hotel on our recent visit to BC. This was an excellent place to stay. The staff was courteous and attentive. During our delicious breakfast, the chef Cesar offered his service both days we were there. I would definitely stay again and recommend!

"Clean rooms, bed and bathroom"

5
28/09/2017

We stayed on the way from Lake Louise to Vancouver. Clean and comfortable rooms. Good for family stay during road trip. Nice to have breakfast before road. We did not try the indoor pool which is at the ground floor.

"Awesome hotel"

5
27/09/2017

The hotel was awesome, the staff was friendly and very helpful . Breakfeast was very good and the cool was very nice , he made sure all the people eating were happy. Hotel was clean , beds werent to bad . Could use better signage for location

"Great choice"

5
26/09/2017

Hotel staff was excellent. Mildred at the front desk was friendly and inviting, and Cesar at the breakfast bar was fantastic. room was clean and furnished nicely, and the bed was very comfortable. Great location with easy access to restaurants and attractions.

"Restful Spot in the Mountains"

5
25/09/2017

We love to stay at the Best Western Mountainside in Golden as it is so clean, the staff are helpful and the location is convenient. We feel relaxed instantly and can rest after the drive from the coast.

"Nice Surprise."

4
23/09/2017

We stayed here for one night to break our journey. Everything was faultless, the staff were excellent and very helpful, the room was spotless and the price includes a very nice breakfast. There is no restaurant on site, but a few to choose from a short walk away if you don't want to drive in to Golden its self where there's more of a selection. As the hotel is located just off the main highway, when booking ask for a room at the back. Overall great value for money and well worth a stay.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words and hope to see you again soon. Have a great day Jordan Egan C.O.OD

"Clean and Courteous"

3
21/09/2017

We found the hotel to be clean, and the staff to be very courteous. The breakfast was a nice full hot breakfast with eggs, bacon, sausage, pancakes, waffles, cereal, fruit, yogurt, bakery items, toast....etc. very nice! The downside was that the hotel can be a bit loud. We slept in every morning, and you could here people coming and going in the hallway. Book a room near the end, and I am sure it will be quiet, or if you are an early riser, then you will have no issues. If you like beer stop by the Whitetooth Brewing Co....great beer and people! Red Tomato Pie has great take out pizza which will deliver to the Whitetooth. The best hot chocolate & donuts......Tim Hortons!

"Great breakfast and service "

5
21/09/2017

Thanks to Cesar and his helpers Connie & Corine for a great breakfast and excellent service. The food was hot and very tasty. Cesar the food Mngr always goes out of his way to talk to you and if you need any extras he has it for you immediately. The rest of the staff here are always friendly and willing to help! Keep up the great attitude!

"A great base"

4
21/09/2017

My wife and I based ourselves here for 4 nights while visiting Banff and Jasper national parks. We found this worked well as we were away from the crowds but still close enough to get to the places we wanted to visit. There are places to eat within easy walking distance, and just a couple of minutes drive to more restaurants in town. We were warmly welcomed by Mildred at the front desk, and the check in process was quick and easy. Our room had two double beds and was clean and spacious; it overlooked the car park at the side of the property and was very quiet. Breakfast was plentiful, well presented, and the best complimentary breakfast we've had in a long time. In addition to a good selection of cereals, breads and pastries, there was fresh fruit, fresh fruit salad, cheeses, cold boiled eggs, waffles, pancakes and yoghurts. The hot breakfast items every day included eggs, potatoes, bacon and sausage - all were piping hot. Cesar, the breakfast assistant, has a smile and a word for every guest, and he works really hard to keep the food replenished and the tables clean. It was obvious that he sets himself high standards, enjoys his job and loves interacting with guests. Guest comfort and safety is clearly taken seriously here as Darwin and Mike, the manager, acted swiftly after I raised concerns with them about a suspicious-looking car and driver that I had spotted in the hotel parking lot after dark. Overall a great stay, and we would definitely stay here again if in the area.

"Best Western Golden "

5
21/09/2017

Mildred & Cesar were very accommodating and cordial during our visit. Mildred helped us get the right room and Cesar's breakfast area was clean even after the morning rush and the menu was the best. He even made sure we had water and fruit for the road.

"Good service"

5
21/09/2017

I booked the same hotel for the night of Sept 16 and held by my credit card. Unfortunately, the card was missing and had to replace it. I called the customer service and CONFIRMED no need to provide NEW credit card number AND NO problem for my late check-in. It ended up my room was cancelled with invalid credit card and all rooms were sold out. The counter lady did an excellent job and helped me to find a room in other hotel. I learned my lesson not to trust their customer service. This hotel is clean and breakfast is good. Highly recommend.

"Stay in Golden"

4
14/09/2017

Enjoyed our stay at the Best Western in Golden. Rooms seemed to be freshly renovated and looked good. Breakfast in the morning is always a nice touch. Service staff did a great job at making us feel comfortable.

"Great night at BW"

5
14/09/2017

Very clean, newly renovated hotel. Excellent staff are ready and willing to help. Breakfast buffet has a very good selection of hot and cold food. I would definitely stay here again. Michelle, at the front desk, was particularly helpful in getting me settled in my room

"Very friendly staff"

5
13/09/2017

Stopped here for one night on our way to Banff. Very clean room ,comfy bed and very friendly staff , Darwin and Matilda were very attentive and went out of their way to make sure everything was ok . The chef even came over at breakfast to ask us if we were happy with the food ...which we were . Would definitely recommend this hotel.

Permjit K, Owner at Best Western Mountainview Inn, responded to this review
Dear Kay, Our housekeeping staff will be thrilled to hear that they were able to exceed your expectations. They take great deal of pride in the cleanliness of the rooms and ensure that any maintenance issues are addressed immediately. i will share your kind word with our breakfast and the guest services agents. Thank you for your loyalty to the Best Western Brand! Regards, Permjit

"Good Hotel"

3
13/09/2017

We stayed one night at this hotel and our room was very clean and spacious. The beds were comfortable so we were nicely rested to continue on our long day of travel. Breakfast was the usual Best Western type buffet - a few hot things as well. It was fine. We went off the highway, in to town to eat dinner. There is a good selection of various, nice restaurants and it is nice in the evening to walk along their pretty main street. There is some history to Golden and the views of the mountains are wonderful.

Permjit K, Owner at Best Western Mountainview Inn, responded to this review
Dear Brenda, I am so glad that you found our recently renovated hotel rooms clean and spacious. OOur the guests frequently comment on the comfort of our beds. Your feedback is vital in improving our facility, so thank you for taking the time to complete our survey. We look forward to hosting you back at the Best Western Mountainview Inn. Regards, Permjit

"2 day stay"

4
12/09/2017

We stayed at the BW and found the rooms clean and very neat. Staff was pleasant and Cesar had a wonderful breakfast with a lot of items that were well prepared. We enjoyed our stay and would return anytime!

Permjit K, Owner at Best Western Mountainview Inn, responded to this review
Dear conndoh, Thank you for taking the time out of your business schedule and sharing your feedback with our team. I am so glad that you found our rooms clean and neat. I will certainly pass your kind comments to our lovely housekeeping staff. I and the "Golden" team look forward to your next stay at the Best Western Mountainview Inn. Safe Travels!! Here is hoping for more rain! Regards, Permjit

"Relaxing overnight at Golden"

4
07/09/2017

We booked an overnight stay on our way to Jasper. We decided to book at Best Western because of the free breakfast. during breakfast, Cesar accomodated us very well. He made sure that we get to enjoy our meals and immediately replenished when items run low.

"Through the Rockies"

5
07/09/2017

Renovated hotel is very nice - probably the nicest breakfast areas we've seen and the service by Cesar was friendly and efficient. Decor is relaxing and cozy. Well done! Off the hywy location. Can't say more than that!

" breakfast review"

4
07/09/2017

Cesar was awesome very helpful friendly and good at his job. The food is sub par however specifically the eggs and pancakes. For $180 a night I feel like they could cook real eggs in the morning these are like instant eggs of some sort they serve the same ones in Revelstoke and they are nasty otherwise the hotel itself is nice

"Golden visit"

5
07/09/2017

All the staff were incredibly kind and hospitable !! They were accomadating and aimed to please! This kind of service is hard to find now a days and so our visit was very nice! We almost didnt want to leave ....thanks Best Western !

"Visited its neighboring estate"

2
06/09/2017

Under construction, Gym - non existent. Iron, hair dryer not working..... What more can I say. Breakfast was good and well stocked.Staff were friendly and curtious. Checking in and out were efficient. Overall average

"Room was clean beds were comfortable"

4
31/08/2017

Complimentary breakfast prepared by Cesar was excellent and he was friendly. The guest services manager Darwin was pleasant to talk to. The room was clean bathroom was clean. Bed was comfortable. The check inn staff was friendly

"Cesar is the best!"

5
31/08/2017

Our stay at the Best Western was pleasant; shoutout to the staff for being so kind and always greeting us with a smile. Especially Cesar's buffet breakfast!! He was very kind and all of his food was delicious! Great service! If we're ever stopping in Golden we'll most definitely be staying here again! Thank you for everything!

"Comfortable location"

4
30/08/2017

Nice accommodation. Comfortable, clean rooms. Front desk staff were pleasant and efficient. Buffet breakfast included, with option for making your own pancakes and waffles! Cesar was pleasant and courteous. Enjoyed our brief stay here.

"great stay at best western , golden B.C"

5
30/08/2017

we loved it here the staff was amazing and treated us kindly and had us smiling , the room was beautiful and clean the bed was like a cloud i didn't want to leave we will for sure be going back! Ceasar made our dining experience great and Mildred had us smiling at check in in spite of how tired we were

"The front desk staff(Mildred and Amanda) were very hospitable and accomodating. The breakfast was amazing by chef Cesar"

5
24/08/2017

Very accomodative and friendly staff that kept checking on our comfort. the front desk allowed a change of rooms to non-pet friendly and the breakfast chef Cesar was very good at multi-tasking- making food and checking up on guests

"Best Breakfast in BC"

5
24/08/2017

A nice large room and very friendly staff. Cesar, the Breakfast Manager, was very accommodating and helpful. A huge range of fresh food and beverages on offer, including a range of tea, which for us Brits is obligatory.

"Just Best Western is GOLDEN"

5
24/08/2017

This is our first visit to Best Western in Golden BC. We were pleasantly surprised at how it is a step above a lot of the best westerns we have stayed at. During our stay we were pleased with the exterior and the interior appearance. All of the staff are very welcoming.

"Fantastic place!"

5
22/08/2017

We just came back from a girl's weekend and stayed here. What a fantastic hotel, from Darwin the manager who greeted us, asked if we required any info on Golden, places to see, eat etc.. What a wonderful and delightful manager. The continental breakfast that was prepared by Cesar each morning was one of the most amazing continental breakfasts I have ever had! From juice, coffee, assorted breads, eggs, pancakes, waffles, bacon sausages etc.. Well done! The rooms are nice, comfortable beds, nice clean updated bathrooms and friendly helpful staff. Thank you for making our weekend away extra terrific.

"A nice place"

5
22/08/2017

We are on our way to Banff and we choose to stay here because the price is good. We made the right choice. The manager is nice and the chef makes good breakfast. They even give a little gift for kids.

"Two great stays at the Best Western Mountainview Inn"

5
16/08/2017

We stayed at the Best Western Mountainview on August 4 and 12, 2017. Both stays were excellent. DARWIN provided excellent service for both stays. He was very friendly and kind to our children. He put in the extra effort to make our stay a pleasant experience. We had a family room which was very large and accommodated two adults and three children. The room was clean and comfortable. Beds were comfortable. Bathroom was clean. The free breakfast was excellent and had items such as waffles, pancakes, scrambled eggs, sausage, bacon, various juices, breads, and cereals. It was much better than other free breakfasts that I've had at various hotels. We have stayed at the Days Inn, Prestige Inn, and Best Western in Golden, and the Best Western is definitely the nicest out of the three. We will be returning next year!

"Nice friendly accommodation "

4
15/08/2017

Stayed here 2 nights while in town for a wedding . Good location a block off the highway. Staff is very friendly and accommodating . Rooms are large with comfortable beds. Lots of parking. The breakfast was very good with lots to choose from both hot and cold, one of the better complimentary breakfasts I have experienced . The scrambled eggs tasted good as did the bacon. Only downside was the noise - like scraping chairs and someone walking around - from the room above us in the night woke us up a couple of times and was also noticeable during the day.

"No early start"

3
15/08/2017

The hotel is new and clean but very plain could use some decorating, breakfast does not start until 7:00 am so if you plan an early start you will be hungry.You also have to look for this hotel as it is not on the highway.

"Fix the little things"

3
14/08/2017

Although the rooms were nice and staff pleasant, the laundry facilities were so slow, it gave us a negative feeling for the hotel. A little more attention by management to the "little" things, would have made our stay much more enjoyable.

"Short Stay - Excellent"

5
13/08/2017

During vacation in BC, stayed one night in Golden at the BW Mountainview Inn. The hotel was clean both outside and inside. Had more than one luggage cart which was great during a busy check-in. Check-in was quick and staff friendly. Our room - a double queen - was nicely spacious and clean. Bathroom was a good size. The bed was very comfortable (probably the most comfortable on our 2 week trip to BC). Pool was decent enough. Wifi is the only downfall; on 2nd floor, connecting was easy, but after that, very, very, very slow. Minor detail as we were not there for business. Breakfast the next morning was well prepared - good variety and decent enough. Would definitely recommend this hotel.

"Just another Motel"

3
10/08/2017

Best Western Mountainview Inn in Golden is nothing special. Rooms are clean, breakfast is ok (but definitely not outstanding). On our arrival we were first told, that they had no room for us (although we made a reservation through booking.com). After insisting on our booking, we finally got one. I'd go back there for an overnight-stay during al long drive, but not for anything else.

"Rooms spacious, clean and breakfast was great!"

5
10/08/2017

We arrived very late, exhausted from a long drive but was happy to find that our rooms were held for us. Rooms were big and clean. We received the best service from their friendly and professional staff. Cesar, our breakfast server made sure food trays were stocked and everyone had a good meal. Staff from the cleaners, to reception and supervisors were great. Probably the only downside was that parking was right outside the room and the window does not filter out vehicle noise. But overall, I highly recommend this hotel. Kudos to everyone.

"Overpriced"

4
08/08/2017

For a hotel that isn't immediately adjacent to a resort or popular vacation area, this inn was way overpriced. It is a basic, run-of-the-mill Best Western that you can find all over the continent, but that you can pay much less for. I have stayed in vacation areas with lower-priced hotels. I would have expected to have paid this price for a Best Western Plus, at least. We have no specific complaints about the guest room itself. It had a comfortable king-sized bed with six pillows. There was a comfortable couch in the room. The bathroom was quite lovely. There is a large TV in the room. We did have some problems with the WiFi, which was weak. I'm not sure if this is a problem with this town or with the hotel. The pressure in the shower was low. Breakfast was good. My husband commented favorably upon the scrambled eggs. We would have gotten a cheaper room if we had driven to Revelstoke, and now wish we had.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Mountainview Best Western Close to the parks"

4
07/08/2017

My wife and I had a memorable stay at the Mountainview Inn. We were close to several of the national parks, including, Revelstoke, Glacier, Kootney , Yoho and Banff Parks. We found the hotel experience excellent, with extra efforts by manager Darwin and kitchen manager Cesar, to make our stay comfortable. Rooms were clean, large and well appointed. The bed was very comfortable. We were so pleased that we extended our stay.

"Very good breakfast"

4
06/08/2017

Hotel clean and pleasant. Breakfast was very good with a automatic pancake making machine. Could use more seating for breakfast. Location was handy - right off of Hwy 1. Would stay at this hotel again.

"Clean stop over with a great breakfast"

4
03/08/2017

Helpful staff. Best included breakfast I have had at a hotel. Seems that Golden is an expensive stop in the summer. Price was much higher than Revelstoke or Salmon Arm. It is definitely a highway stop hotel--no where to sit outside, no bar or restaurant. Right on the highway. One night is long enough. A very clean establishment though.

"Hotel was without power for 24 hours prior to our arrival and we were not notified!"

1
02/08/2017

Our recent experience with the Best Western Mountainview Inn in Golden, British Columbia was not pleasant. We made a reservation for Monday, July 24th in January 2017, in anticipation of a one-night stop during our travel from Kelowna to Calgary (we were visiting the region all the way from New Brunswick). Knowing that we had a hotel pre-booked, we took our time exploring the region. We arrived at the hotel at 10 p.m. to check-in only to discover they were without power and had been for 24 hours. We were advised by the front desk staff that there was no hot water, but we were welcome to stay anyway. That was not an option for us. No power, no hot water, and travelling with two young children. We were not notified of any of this prior to our arrival there, and it caused a huge inconvenience to us. There was no vacancy at any other hotels in Golden. We were basically left to figure it out on our own so my husband contacted Best Western customer service via telephone and got a room in Radium Hot Springs, an hour away. This took us off our original course and added time, gas, and money (hotel was more expensive there). This is terrible customer service and we felt it was important to share this experience. We at the very least expected a discounted rate for the inconvenience, and a note was placed on the file by the customer service agent, but not action has been taken. We have always trusted the Best Western brand, but that has changed.

"Hotel with good location, pleasant & helpful staff"

4
29/07/2017

The staff are very pleasant and helpful. The hotel is impeccably clean. The bed was comfortable and the room was surprisingly quiet. This was high season in the summer, so the basic room was expensive: close to $300 CDN$ with taxes for one night.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words. Have a great day!!! Jordan Egan Chief Operating Officer

"Not really a Mountainview"

4
29/07/2017

We booked this hotel on our travels expecting to have a true mountain view. We had a parking lot view and I do not think any of the rooms have a mountain view. Rooms are large and clean. Staff is helpful. Breakfast was very good. But, do not think you are getting a mountain view or are in a rural area. It is a little hard to find. It is on a frontage road off the Trans Canada highway. It is quiet. For no mountain view, it is a little high priced.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Kathy, Thank you for taking the time to send us some feedback. We truly appreciate the kind words and hope to see you again in the near future. Have a great day!! Jordan Egan Chief Operating Officer

"Mrs J Diewold"

5
27/07/2017

My husband and I stopped for an overnight stay in Golden on our way to Leduc Alberta. We chose the Best Western and were very pleeased by the hotel, staff and room. We had breakfast at the hotel and were happy with choices of food . Cesar was the staff who kept the food containers filled and the coffee flowing. We were more than satisfied with our stay and service. The only thing I would have enjoyed was a hot tub to soak in after our long drive from Vancouver which this does not have.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Jackie, Thank you for taking the time to send us some feedback. We truly appreciate the kind words and hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Swiss couple"

5
25/07/2017

Nice hotel with very friendly staff. Easy to find an a lot of free parking space. Excellent breakfast. Cesar helps you if you have a trouble. A storm produced a blackout over 24 hrs. The staff made the best out of it.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guests, Thank you for staying with us and for taking the time to send us some feedback. We are very lucky to have Cesar in our team. Thank you for your patience and understanding during the blackout. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Best sleep of our trip"

4
24/07/2017

We stayed at this hotel on July 21st and were very pleased with our experience. The staff was friendly and professional, the room was nicely decorated and very clean, and the beds were extremely comfortable, providing the best sleep we have had in a while. The breakfast selection was excellent, from fresh waffles and freshly baked muffins, berries, yogurth and cereal to eggs, bacon and toast, and Cesar, who worked in the breakfast room, was very helpful. I would definitely stay at this hotel again, in spite of the somewhat high rates - however, we did travel during peak season, so higher than normal room rates are to be expected.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Uli, Thank you for staying with us and for taking the time to send us some feedback. I am very happy to hear you enjoyed your stay and hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"vacation"

4
24/07/2017

Friendly staff, good breakfast, comfy bed. I would stay here again. Staff were very nice to my little grandson and very helpful with directions and suggestions for activities and places to eat. Also pretty area.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We hope to see you again. Have a great day!! Jordan Egan Chief Operating Officer

"Decent but missed the mark."

3
24/07/2017

It's a decent hotel but it needs to be updated. Breakfast area needs improvement. No hot tub. Decent view from the second floor. Room was clean and big. The price was a little high for what this hotel offers.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We are happy to announce that we will be commencing renovations later in the year and we are currently looking at the installation of a hot tub. We hope to see you again. Have a great day!! Jordan Egan Chief Operating Officer

"Overnight Stay In Golden"

5
20/07/2017

Our stay here was a great experience! Customer service was friendly and most attentive to meeting our needs! Thank you Darwin! It was lovely chatting with you. Breakfast was a delicious variety of hot and cold to satisfy any palette! Well done, Cesar! We found this BW Inn to be clean and comfortable with many modern upgrades, particularly in the foyer and guest areas...a very 'guest friendly' stay! We would highly recommend staying here while in Golden! Cesar, you asked for other suggestions to change up your breakfast menu...perhaps you already have these incorporated but here are a few other ideas we've enjoyed in our travels: French toast, omelettes, biscuits & gravy, pastries and bagels, cinnamon buns, to name a few. All the best to you, chef Cesar!

"Great stays in Golden"

5
18/07/2017

Like many places Golden has a range of hotels that go from a bit scary to amazing and luckily for us the Best Western is one of the amazing ones. We stayed here for four nights total and were very impressed with the hotel. Darwin and the rest of the team made sure our stay was comfortable. The rooms were clean with comfortable beds. The pool was a hit with the kids after long drives or hot days. Location is easy to get to and get to other places. The included breakfast buffet not only saves time and money but is delicious and has lots of options (pancakes, waffles, eggs, sausages, bacon and more). One thing that we experienced which shows this hotel cares about its appearance and guests is while we were there we saw the window cleaners come by and clean the windows and also the in room A/C units were serviced by a friendly HVAC tech Jacob. To be honest I didn't think hotels ever cleaned the filters based on some of them I've seen. Thanks Darwin and the rest of the staff for a great stay.

"Mountain view inn"

4
18/07/2017

Good hotel, Nice service, clean rooms, a little too expensive. If your a light sleeper like me you will hear neighbours if they are being loud. Basic breakfast. Would recommend if price is a little lower.

"Visit to the Rockies "

4
17/07/2017

Great stay at this location, with clean rooms and good service. Staff are very friendly and helpful and the breakfast was good. Only request would be to add bananas with the apples so there's just one more option for fresh fruit. Otherwise very good time!

"Average"

3
16/07/2017

Some internal staff issues to deal with and hotel proper protocol when window washing or exterior maitnence occurs and guests are staying. Breakfast was better then average thanks to your chef Cesar!!

"Reception with a smile"

5
13/07/2017

Room was the nicest since we've been in Canada ( including Montreal, Calgary, Banff, Jasper). Easy to find location, free parking, cool a/c, comfortable bed, quiet room, fair breakfast. The receptionist called to check if everything was alright.

"Best Experience at Best Western"

5
12/07/2017

I wanted to give a shout out to the entire staff at Best Western, Golden to make our short stay so memorable. From the check-in through the morning breakfast and the check-out, everything was so smooth, I wish every hotel stay were this hassle-free. Kudos to everyone there at this hotel!

"Nice location, friendly service, clean room"

5
10/07/2017

This Best Western is near the Trans Canada Hwy and within walking distance to shops and restaurants. The place was clean and comfortable. The hotel staff provided good service and was very friendly. I will stay here again!

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Adeline, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate your kind words and hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Business trip, during high tourist season"

5
10/07/2017

I always stay at Best Westerns, points program, this is particularly nice hotel : it is off the main highway and tucked behind another chain hotel, so it is quite a bit quieter. Very clear, spacious rooms. Lots counter space in the bathroom. Darvin at the front desk was quick to check me and very courteous. Breakfast area is big, clean, updated. Ample parking, and the spots are very wide for all types of vehicles.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate your kind words and hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"One of the best breakfasts ..."

5
09/07/2017

Hotel was fine..all Best Western are really good...but the breakfast was really super..Cesar was the chef. The eggs were really nice, the pancakes, EVERYTHING was fresh, really well done..not like some of the 'cardboardy' taste some of the BW breakfasts have....

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dewar Guest, Thank you for staying with us and for taking the time t send us some feedback. I am very glad to hear you enjoyed your breakfast as we have worked hard to provide a superior breakfast. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Visit to the hotel"

5
06/07/2017

Had a wonderful visit at this hotel. The staff were friendly and extreme helpful. The breakfast was fantastic and Cesan was wonderful. He was friendly and kept everything running smoothly. Thanks Cesan for the wonderful stay.

"Great Stay"

5
04/07/2017

Hotel looked great, inside and out. Accommodations were great, pool was nice and inside. breakfast was very good, staff were helpful and friendly. i brought my family on this trip and the staff were great with my kids as well.

"Golden"

4
03/07/2017

Enjoyed my stay. Found hotel staff were very friendly and helpful. Property was clean and well kept. The room was nice and beds were very comfortable. Housekeeping did a good job and went out of their to make us feel welcome.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words and we hope to see you again in the near future. Have a great day!! Jordan Egan Chief Operating Officer

"Great Stay"

5
02/07/2017

We were extremely pleased with our stay here. The hotel was very clean, modern decor and the staff extremely hospitable. Very quiet. We didn't use the pool, but it looked well maintained. The breakfast had a variety of items. Several nearby restaurants.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Great place to stay"

5
01/07/2017

A clean ,quiet place to relax after a long drive.The food is buffet style and not too hot..Some of the dishes were Far Eastern style. Rooms were compact but very clean.We had no problems checking in or out.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear HAzel, Thank you for staying with us and for taking the time to send us some feedback. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Disappointed"

2
27/06/2017

My wife and I stayed at the Mountainview for one night. The price was higher than we are accustomed to for a Best Western but we anticipated a special experience. Well, we got one - but of the wrong sort. Basically a cinder block square next to the tracks with restaurant facility - we went to the Prestige Inn (a much nicer hotel) next door for dinner. When we reached or room it had that stale carpet smell of 1 star motels. I don't recommend this hotel.

"Great Service!"

5
27/06/2017

We found the employees at the Best Western Mountainview Inn to be very professional and friendly. They were very attentive and made sure all our needs were looked after. Full breakfast is an awesome service that provide at no additional cost. Would most definitely stay there again.

"Superb Hotel and Best Staff"

5
26/06/2017

Smooth Checkin process with very genuinely helpful staff. This hotel stay was one to remember. We were given good room with comfortable beds and great AC. The best part was the hot breakfast with eggs and sausages and plenty to choose from. I hoped we had more time in hand to stay a bit longer. We will recommend this hotel to everyone

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words and hope to see you again in the near future. Have a great day!! Thank you Jordan Egan Chief Operating Officer

"Canadian Rockies Vacation Getaway"

5
21/06/2017

Very nice place to stay. The room was clean and spacious. the free breakfast was very good with a lot of options to choose from. The staff was kind and helpful, especially Darwin, the Guest Service Manager.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words and hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Trip to Calgary"

4
20/06/2017

Great place to stay on our way through to Calgary. Had no TV, but the room was clean and quiet, considering they were booked up. Thank you Mildred for looking after us and making our one night stay comfortable and thank you to the manage for adjusting our rate due to the no TV service. Breakfast was amazing and a lot more than we expected. Will definitely stay again on our many trips to AB to see our family.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Mary, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words and hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Overnight"

5
19/06/2017

Very good hotel Clean friendly Just renovated Good breakfast Note no restaurant Easy access from hwy #1 Recommend good, safe, clean place Bathroom is clean and has regular supplies plus hair dryer Bed was perfect

"Overnight on Business"

5
18/06/2017

Arrived without a reservations and a room was available. The room was clean and spacious. Bathroom was large and clean. the front office staff in particular, Darwin, was extremely helpful and friendly. He greeted each guest in for morning breakfast which included bacon, sausage, scrambled along with an assortment of breads, cereals and yogurts. Not my first stay and would definitely stay there again.

"Great stay"

5
18/06/2017

Very friendly staff, even remembered our name the next day. Breakfast was very good, great variety. Love the pancake and waffle makers! Room was spacious and clean. Looks renovated. Pet friendly as well. Definitely recommend.

"Breakfast "

5
13/06/2017

The breakfast was excellent. Lots of hot and cold stuff to choose from: cereal, bread, waffles, pancakes, bacon and eggs, sausages, potatoes, and fresh fruit and lots more. Everything tasted good and was served on real plates (no paper or plastic). Our server Cesar was really helpful and friendly. We enjoyed our stay and can really recommend it!

"Golden 2017"

4
13/06/2017

I stayed in Golden on business for close to 2 months. The staff was very kind and do a great job. Newly renovated lobby looks great. Rooms are clean and nicely decorated. Beds are quite comfortable. 4 pillows per bed, great idea!

"Great Breakfast!"

4
11/06/2017

Clean rooms with everything you need. Helpful staff. Fantastic breakfast included with a great attendant helping you with all your needs! Ceasar made sure our breakfast was great both mornings we were there!

"Golden BW"

4
08/06/2017

This hotel was very nice and clean. Free breakfast with lots of selection. Pool was way too cold to enjoy. I personally felt the beds were too firm and the pillows too thick. Service was good and staff was nice.

"Best night sleep"

5
08/06/2017

For once a hotel that has it all. Very clean great comfortable rooms. All employees were very helpful and very courteous. Will stay here again. Breakfast was excellent and had a wide variety of breakfast foods.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Isaly, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words and hope to see you again in the future. Have a great day!! Jordan Egan Chief Operating Officer

"Awesome Hotel"

5
07/06/2017

I have been staying at the Best Western Mountainview Inn Golden, for work and it is one of the nicest hotel I have ever stayed in. The staff is very accommodating and great to deal with. One of the best breakfasts I ever had at any hotel. The rooms have been recently updated. If I am ever in Golden this is where I would stay!

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Marv, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate the kind words. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"much improved with recent renovations"

4
07/06/2017

this motel is much improved with their renovations! Congratulations! will stay here again. Clean , bright, new decor in guest rooms.Excellent breakfast.! On the ground level may hear work vehicles leaving early.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Susan, Thank you for staying with us and for taking the time to send us some feedback. We just recently finished renovations, we are very happy to hear that you enjoyed the improvements during your last stay. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"great hotel staff"

5
06/06/2017

our stay was very pleasant in Golden and the hotel staff, especially Darwin, were friendly, pleasant and professional. Our room was clean, comfortable and quiet. Expensive though considering the location and lack of good places to eat close to the hotel.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for taking the time to send us some feed back. We truly appreciate the kind words and hope to see you again soon. Please speak to one of our Front Desk Agents about joining as a Best Western Member and you we will definitely see a difference in price and other great promotions. Have a great day!! Jordan Egan Chief Operating Officer

"The best ever"

5
22/05/2017

What a wonderful place to stay. The check in staff was very personable. The Decour was recently updated and very beautiful. The rooms were excellent so clean. Everything was very convenient and was one of the best

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Kathy, Thank you very much for staying with us and for taking the time to send us some feedback. Our entire team appreciates your kind words and we all hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Exceeding my expectations!"

5
19/05/2017

We, 3 adults with a small dog, stayed overnight at this hotel on the way to Banff, Alberta. The room was clean, very spacious, and able to access outside easily to walk my dog. They have a perfect place to walk your dog just outside of back entrance! The front desk associate was busy answering the phone when we were checking in, and there were a group of tourists waiting in the lobby too. It would had been better if the management assigned an extra staff in that situation.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Stephanie, Thank you for staying with us and for sending us some feedback. We truly appreciate the kind words and hope you will come and visit us again soon. As for the help at the Front Desk ... we usually do have assistance for the front desk during peak times, unfortunately our assistant was tied up at another section of the building. Have a great day!! Jordan Egan Chief Operating Officer

"Beautiful property!"

5
16/05/2017

Newly renovated hotel, conveniently near the highway, but no noise from it. The rooms are clean, and have everything you need. Staff was very friendly and helpful. Breakfast buffet was a bit better than most.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, thank you for staying with us and also for taking the time to send us some feedback. We truly appreciate the kind words. Have a great day!! Jordan Egan Chief Operating Officer

"Excellent, affordable place to stay in Golden - Breakfast Included!!!"

5
16/05/2017

Arrived at the Best Western in Golden and was surprised by the beautiful interior and the layout of the guest services area. Although the outside of the building is quite dated, don't let that fool you as the interior is very up to date and stylish. The rooms are also very nice and there is an ice machine and pop vending machine on each floor. We did notice that the walls permit a little more sound between rooms than we would have liked. Fortunately the hotel was quite empty during our stay. The breakfast was excellent. Bacon, sausage, hashbrowns, eggs, cereal, orange juice/apple juice, croissants, cookies, etc. were all available

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, thank you for staying with us and for taking the time to send us some feedback. We truly appreciate your kind words and hope you will come and see us again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Best Western in golden BC"

4
15/05/2017

This is a very good hotel....great for stopping whether going east or west....pleasant staff, comfortable bed, many good restaurants close by. The breakfast has a bit of everything, well laid out with friendly staff.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to send us some feedback. I am glad to hear we exceeded your expectations during your recent stay and we hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Owner"

5
04/05/2017

Best western Mountainview went through a major transformation and the breakfast is definitely the highlight. Please come and join us foe a hot new Buffett. We would like to thank all our guests during our renovation! Our new modern lobby.

"First Class Accompdations"

5
04/05/2017

The decor and amenities of this hotel are well above average. Beds were super comfortable, bathroom was very clean and nicely decorated. There was no noise from traffic as this hotel is one block removed from highway. Easy access to several dining establishments. Would definitely stay here again.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Claire, Thank you for staying with us and for taking the time to send us some feedback. We are very glad to hear that we exceeded your expectations and hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Took me 4.5 hours to fall asleep in that horrible bed"

2
04/05/2017

Between the poor front desk customer service, the slow internet, the construction blocking your entrance to the hotel and blocking the corridor all the way to the elevator, and the wildly uncomfortable beds, I highly recommend you don't waste your money on this place. The most ridiculous part of my experience is that I called to book the hotel because I was travelling for business and needed to use the government rate - they quoted me $20 more per night on the government rate than if I booked the normal rate using their Best Western app!

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, On behalf of my entire team I would like to apologize for not meeting your expectations during your most recent stay. I will be looking into the issues you have brought to our attention and assure you they will be addressed accordingly. We do appreciate your patience and understanding during our renovation period. Renovations are now complete and hope you will come back and see the end result. If you do decide to return, please contact the hotel and ask for me directly. I would like to opportunity to make up for your last visit. Thank you! Have a great day!! Jordan Egan Chief Operating Officer

"Best hotel in Golden"

5
03/05/2017

No reservation as we decided last minute to stay in Golden. Fantastic front desk staff accomodated us with a smile and great service. Room was very comfortable and no problem with our small dog. We stay in Golden from time to time driving throuhg and will definatley be back.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, thank you for staying with us and I am very glad to hear you enjoyed your stay. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Fair with the price"

3
27/04/2017

Most of the things are fine. After looking into the reviews of the hotel, I found out why the hotel lobby is a mess while still opening for business. The lobby is filled with chemical smell (could be because of the newly renovated dry walls and paints) and unfinished works. Now I know why the price this low. The room I stayed in was on 2nd floor, the sound insulation isn't the best, all finishings are new and well designed. However workmanships and cleaning works can be better (inside the room can sense a bit of smell from the new furniture and painted wall, the cloths hanger on the bathroom door wasn't fitted properly. ),other than that it's worth the price they asking for. Would be competitive to other hotels next door after making good.

Jordan E, General Manager at Best Western Mountainview Inn, responded to this review
Dear Guest, thank you for staying with us and for giving us some feedback. We appreciate your patience and understanding during our renovation period and hope you will come back and see the end result. Have a great day!! Jordan Egan Chief Operating Officer

"No breakfast"

3
25/04/2017

If having breakfast is important to you, call before booking a room. The hotel is going through renovations and will be lovely when finished. Our room was spotless, comfortable beds & in a good location.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, thank you for staying with us. We truly appreciate your patience and understanding during our time of renovations. We hope you will come back and see us again soon. Have a great day!! Jordan Egan Chief Operating Officer

"New owners new hope"

4
23/04/2017

Passing through town and needed a place. Had a late check in 1am and the lady at the front was friendly at that hour. Seems like they are doing a complete renovation especially in the lobby. We booked calling best Western reservations and told us of morning breakfast, which front desk said was unavailable due to construction. No offers or solutions were provided. Room was recently renovated and looked good and clean as well as modern. Would recommend the hotel especially after renos

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Derek, Thank you for staying with us and for taking the time to send us some feedback. We truly appreciate your patience and understanding during our renovation period. We hope you will come back and see the new breakfast area and lobby. Have a great day!! Jordan Egan Chief Operating Officer

"Renovations"

4
22/04/2017

Only disappointment was the Tim Hortons vouchers instead of the hotel full breakfast due to renovations. But I understand these things have to happen. Perhaps a better choice of a substitute location for breakfast would have been better

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Mary J, Thank you for staying with us. We truly appreciate your patience and understanding during our renovation period. We hope you will come back and see the new breakfast area and lobby. Have a great day!! Jordan Egan Chief Operating Officer

"Construction on front area"

3
21/04/2017

The front of the hotel was under renovations so they were unable to provide breakfast that was included in room. We received two $5 Tim Horton cards for three people to compensate, which did not cover breakfast at all. More money I had to put out.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for staying with us and we appreciate your patience and understanding during our transformation. We understand your frustration with the lack of breakfast and can assure you that our prices were reduced to reflect this. The Tim Horton are more of a good will gesture in addition to the reduced prices. If you are passing through town again and are needing accommodation, please contact the hotel and ask for me directly. I would like the opportunity to make up for this. Have a great day!! Jordan Egan Chief Operating Officer

"Clean and comfortable"

4
17/04/2017

After a tiring drive from Lethbridge it was wonderful to have a clean room , modern room with a clean well equipped bathroom. TV and Internet worked well and staff were awesome. Once renovations are complete I am sure the breakfast will be top notch.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Andrea, Thank you very much for your patience and understanding during our time of renovations. The end result will be amazing and worth the wait. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"April 2017 Lobby construction, but rooms are renovated"

3
16/04/2017

On arrival we were disappointed to see the lobby in such a state of renovation. But we were greeted by friendly, helpful staff who explained our breakfast options. We were pleased to find the large, clean room was nicely renovated. We found our room to be quiet, with no highway or railway noise. There's nothing wrong with the hotel, and we imagine it will be nicer once the lobby renovations are done. The pool is okay, located just off the lobby, but we weren't enticed by it.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for your patience and understanding during our time of renovations. I am glad to hear our staff welcomed you warmly and that the hotel meet your expectations. We hope to see you again soon. Have a great day!! Jordan Egan Chief Operating Officer

"Good times in Golden"

4
14/04/2017

This was a great hotel. There was no hot tub but not a deal breaker. The staff was very friendly and accommodating. They helped us get a taxi when we needed it. There were renos happening so I would like to see how it is after those.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest Thank you for staying with us and for taking the time to send us some kind words. We truly appreciate your patience and understanding during our time of renovations and are happy to announce that the next round of renovations will include a hot tub. We hope to see you again soon Thank you Jordan Egan Chief Operating Officer

"Now a brand new hotel."

5
11/04/2017

This BW has undergone a major refurbishment that has elevated it to a very fine Motel. The bathrooms have been totally replaced with beautiful fittings and the rooms redecorated and the beds replaced. I have no qualms about recommending this motel to anybody whether for a short overnight stay or for an extended holiday.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Nishni, Thank you very much for your kind words. We truly appreciate it. We look forward to unveiling our new lobby and breakfast area on May 1st. Thank you for taking the time to send us some feedback and we hope to see you again soon. Have a wonderful day!! Thank you Jordan Egan Chief Operating Officer

"Out of date"

2
04/04/2017

This hotel needs get out of the 80's.... The bed was very uncomfortable and the TV had 20 channels and no guide. The one good thing was the internet was easy to connect to and was very fast. We were supposed to get hot breakfast with our room but due to renovations that were not listed on the website we didn't get the breakfast. I would not recommend this hotel until it has a complete overhaul.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for taking the time to send us some valued feedback. On behalf of my entire team I would like to apologize for not meeting your expectations. We have had a notice on our website in regards to our renovation plans for some time now but I do apologize and appreciate your patience and understanding. New ownership has taken over in June 2016 and since then has implemented many positive changes, including the current renovations. We have further plans which will be announced shortly. If you are travelling through town again and are looking for accommodation, please contact the hotel and ask for me directly. I would like the opportunity to make up for your last stay with us. Until then, have a great day!! Jordan Egan Chief Operating Officer

"Business trip overnighter-would be poor if the room wasnt nice"

3
03/04/2017

Here are the details of the average stay, lots of room for improvement: Checkin late: NIce guy checked me in, internet was good, next morning I felt like the people in the room next door were literally in my room. These people were not screaming they were just talking, perhaps they didnt put any insulation in the walls when they build the place. Hallway noise was bad too all morning. Got in the shower and the pressure was terrible, got out of the shower and realized there was no shower towel for the floor :(. Then I tried writing something i my notepad...and of course no pen by the phone and the BW notepad. probably should have stayed at my regular joint here, but thought I would pay $15.00 more and see what the BW offered. I am pretty sure I cant stay here again due to the terrible water pressure and the between room noise, I can get over the pen and floor mat.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Steph72, On behalf of my entire team I would like to apologize for your room not meeting your expectations. I will be looking into the low water pressure in your room. Our showers are normally at a good pressure which is great to have, especially after a day at the ski hill or hiking. The next time you are in town, please contact the hotel and ask to speak to me directly. We strive to keep our guest rooms in top condition but it looks like the ball was dropped this time around. Please allow us to make it up to you on your next visit. Until then, have a great day!! Jordan Egan Chief Operating Officer

"Very Comfortable"

4
02/04/2017

Golden is the perfect stop for us on the way to Calgary. The last 2 times we have travelled through we have stayed at the best western and have been pleased with our stay here. This time there were renovations which took away from the breakfast experience but we know next visit will be much more enhanced.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Karen, Thank you for taking the time to send us some feedback. I cannot express how much we appreciate our guests understanding and patience during our renovation period. We are very excited that we are getting close to having our new lobby and breakfast area up and running. I have no doubt you will be impressed. We look forward to hosting you again in the near future. Have a great day!! Jordan Egan Chief Operating Officer

"Great value"

5
31/03/2017

Showed up without a reservation. 2 adults and a dog. I pet friendly room left. This is their biggest and most expensive room. Let us have it at the same rate as a standard room. Very clean and well decorated room. Front desk service was also excellent.

Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Mike, Thank you for staying with us. I am glad to hear we exceeded your expectations during your last stay. We look forward to hosting you again in the near future. Have a great day! Jordan Egan Chief Operating Officer

"Best Western Meets Our Needs"

5
24/11/2016

We make a point of staying at a BW when ever we can. Always a fair price for a quality stay with friendly staff and clean comfortable rooms. Would recommend BW to anyone who wants a reasonably priced to stay.

"Nice clean hotel with very friendly staff!"

4
23/11/2016

Only stayed for one night, but very pleasant accommodations, fully meeting Best Western standards. Check in went very smoothly with the kind assistance of Darwin. Room was very clean, everything in excellent repair, queen bed was extremely comfortable, and hotel is just far enough off main highway that there was no traffic noise. Mountainview Inn included an excellent hot breakfast (hosted by a most pleasant young lady who'd only recently arrived in Golden from Guelph ON!) Hotel has a nice indoor pool, but we arrived late enough that we did not have time to use that nice amenity! Our only concern was that the hotel had a side access door to allow for easier entry for guests bringing in their luggage, but for security reasons we would have been happier had that side door required our room key to allow entrance rather than being left unlocked all the time.

"Overnight on business trip"

4
27/10/2016

Check-in was quick. Darwin accommodated my request for a 2nd floor room. Room was clean and quiet and comfortable with 2 queen beds, fridge and coffee maker. Good size TV and lots of stations. Did not use the indoor pool.This was a stop-over and not the first time I've stayed here and will stay again if the opportunity presents itself.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for providing feedback regarding your most recent stay with us. It was a pleasure to host you, and accommodate your requests for a quiet second floor room. We hope next time you will have an opportunity to stay for a longer period and enjoy the magnificent areas around golden, and enjoy our hot buffet breakfast prior to your departure. We look forward to seeing you again soon!

"Great Place"

4
24/10/2016

We stayed at this Best Western October 21-23, 2016 with family members for a total of five rooms booked. We called several times to book rooms and every time the front desk was friendly and accommodating. The rooms are nicely decorated and were spotlessly clean (we had our small dog with us for one night so we were in a pet friendly room). There was absolutely no sign in terms of smell or anything to indicate it was a designated pet friendly room. Our room had a leather sofa bed, flat screen TV with cable, coffee maker, desk with chair and small refrigerator. The bathroom has a blow dryer but does not have a make up mirror. The beds are comfortable and they offer a selection of pillows in each room. We enjoyed the complimentary breakfast the two mornings we were there. They provide a hot breakfast of scrambled eggs, pancakes, bacon, sausages, hash browns and toast. There is also a selection of muffins and yogurt as well as orange and apple juice and coffees (brewed decaf too). We liked the layout of the breakfast eating area and were actually able to use a table in this area to play cards in the evening with all our family that were staying there. My sister had an issue with a slow bath tub drain in her room the first morning and upon mentioning it to the front desk was assured it would be rectified immediately, and it was. We would definitely stay here again and would recommend it to anyone looking for a clean, friendly place.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you on behalf of the entire team at the BW Mountainview Inn, on your well described experience regarding your recent stay. It was a pleasure to host you, and we are very happy to hear how much you enjoyed our spacious, and extremely clean pet friendly rooms. We do a complete deep clean every night there is a pet, so that you never notice wear on smell these in a room. We are proud to be the only pet friendly hotel in Golden, and the only hotel that offers a Free Hot Buffet Breakfast! Thank you for your wonderful feedback, and we look forward to having you stay with us again next time.

"First Rate Service"

5
21/10/2016

A little far from the stepper'downtown' area but is comfortable. Front desk staff ( Darwin) very accommodating and friendly. Provided. complimentary welcome bag with chips, cookies and water bottle. Nice touch. Provided kettle on request but portable coffee maker in room with locally roasted coffee pods (from Nelson). Were permitted to check out one hour later, although I'm certain this varies depending on occupancy. The breakfast was pretty standard but the woman in charge was super friendly and efficient. I would definitely return.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, It was a pleasure to have you stay with us. It was our pleasure to provide you with accommodation for a later check-out. We strive to provide our guests with superior service, and are happy to hear that you have noticed these extra efforts. We look forward to having you stay with us again soon!

"Comfortable accommodation although in need of redecorating"

4
19/10/2016

Functional hotel on the outskirts of Golden. We used this as a stopover and it did the job. The rooms are large and comfortable but the whole hotel felt a little tied and would benefit from a makeover. There is plenty of parking and a swimming pool.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Providing clean, spacious, and comfortable rooms is what we are know for! It was a pleasure to host you, and we are happy to know that you had a great nights rest with us. Our hotel room have been completely re-renovated within the last year, and we are happy to inform you that we will be continuing to upgrade lighting the fixtures, breakfast area, and exterior of the hotel in the near future. We look forward to having you stay with us again soon, and hope that you will love the ongoing changes.

"Friendly welcome, clean rooms"

5
16/10/2016

Very good Best Western. Inexpensive. Friendly welcoming and great location. Stayed here for two night. Quick check in and very good room with very comfortable bed. Close to town for restaurants although not walking distance from the hotel. Great location for Yoho National Park which I would suggest is more than a day trip from Banff

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We are very pleased to hear how much you loved our property. Your comfort is our priority, and we are happy to know that you enjoyed your comfortable room, and the amenities of the hotel. We are located very close to the downtown area, and are the perfect hotel to stay within all six national parks! Thank you for choosing the BW Mountainview Inn, as your primary accommodation in the Rockies. We look forward to seeing you again soon.

"Good family hitel"

4
10/10/2016

Clean and relatively modern rooms. Very friendly and helpful staff. Great place to stay over with kids. Would definitely stay here again. Great location if you are just driving through like we were as it's on the highway.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Providing you with an excellent hotel that provides comfortable, clean, and spacious rooms is what we are known for. We are pleased to have your feedback which lets fellow travellers know of our commitment to comfort. It was a pleasure to have you stay with us, and we look forward to seeing you again soon!

"Very Nice"

5
10/10/2016

Hotel is clean, stylish, no signs of wear. Bed was VERY comfortable. Breakfast was the usual average fare. Hotel is kind of on the pricey side. Town is awful, very over rated. i would find a different town to stop in.

"Good place - good value - clean"

5
10/10/2016

Very nice hotel with super clean and lovely rooms. Mattresses were good and heat/cooling unit worked great. Didn't use pool or breakfast this trip but pool looked nice and breakfast smelled good. Bring your own pillow - pillows were very lumpy - only complaint we have.

"Trip to Canada"

5
09/10/2016

Will definitely stay at this hotel. One of the cleanest and definitely the friendliest ones that i've been to. The location was great it was right by the highway. The breakfast was probably one of the best ones that I've had....I've stayed at lots of hotels and by far they have the best. The rooms were really, really clean and the staff were very helpful.

RKSB1, Owner at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, It is wonderful to hear how impressed you were by our hotel, spacious clean rooms, and the hot breakfast provided. We have been striving to make many changes with the property, and really go above and beyond for our guests. Our location is unique, as it is very close to the highway for convenience, yet away from all the noise. We will be continuing to provide superior service, and be doing ongoing improvements so that you may look forward to your next stay with us. Thank you for choosing BW Mountainview Inn, as your primary accommodation in Golden.

"Okay for overnight"

3
06/10/2016

Parking lot was virtually empty but the gentleman at check in told several others that hotel was sold out. Several buses rolled in later, so hotel is obviously a tour stop. Room was lovely and clean, but the evening and early morning (6 am) noises of doors slamming and people yelling down the hall was very frustrating. Breakfast would have been decent but the buffet was pretty much scraps by time we got there around 8 am - warm yogurt, cold eggs. At that point, with all the buses and majority of guests gone, they didn't out any more food out. There was a Pool, but no hot tub. Probably won't go back.

"Nice for 1 night "

4
29/09/2016

We drove from whistler to Banff and needed a night rest after the long drive and chose this place. Overall, clean, modern hotel but price in the high side since its close to Banff. The hotel caters to tour groups since it much cheaper to stay outside of Banff and can get busy if you bump into a group. We arrive in the evening about 6pm, nice friendly staff at check in and we also ask for recommendations for food. Was recommended a BBQ house across the road - decent food which we felt met our needs just to fill the tummy and go to bed. Nothing fanciful expected. As tour group tend to depart hotel very early best to avoid breakfast before 8.30am. We were fortunate not to have bump into any big group on our check in date - the biggest we saw was about 20 couples. Breakfast staff were helpful and friendly. Overall there are numerous hotel chains along the highway leading towards Banff - pick wisely. We were ok with our stay (car park view) and sleep was peaceful, comfortable and good.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We are happy to hear about your recent comfortable experience at the BW Mountainview Inn. The hotel is conveniently located outside of the parks, but in the heart of 6 national parks making it a perfect spot to choose to stay for the duration of your rockies visit. The front desk guests are pleased to offer you recommendation on dinning options, and the restaurants within walking distance make it easier for your convenience. On behalf of all of us at the BW Moutainview Inn, it was a pleasure to host you and know how much you enjoyed your stay with us. Safe travels, until next time!

"Nice hotel"

5
28/09/2016

We stayed one night on our way through the rockies. the room was spacious and hotel was nice and modern. I see the comments from others re the tour buses. yes we were lucky to check in before the tour bus came and dropped off a large amount of people but were bumped into them in a local eatery which was unfortunate. Luckily we had a late breakfast so they had left before we had breakast otherwise as others said you are at the mercy of the tour buses who basically drop the tourists off and they take over the place! This would be common place in most hotels along this route I would imagine. they arrive around 5pm and leave around 9am in the mornings so you still have a lot of time to enjoy the hotel without the large amount of people. I would stay here again as the hotel was nice and rooms comfortable, there was a heated pool in the winter months and a free breakfast which was nice.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for taking the time to provide fellow travellers with your most recent experience staying with us at the BW Mountainview Inn. Golden area does still support many touring companies throughout the year, and we are happy to know that their arrival time and early departure, still allows guests to enjoy the hotel, and not feel disturbed by any large groups. We look forward to having you stay with us again soon, and seeing the ongoing improvements to the hotel. Safe travels,

"Damin is the best"

5
27/09/2016

Front desk was very welcoming, gave a great dinner suggestion, very eager to make the stay pleasant. The hotel room was very clean and have no other concerns about the status of the rooms. Nice couch in the room as well.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We are pleased to know that we could make your stay even better, by continuing to provide superior service. Our rooms are certainly very spacious, and some of the largest for chain brands in Golden! Cleanliness, and service are our top priorities, and knowing that you appreciate and notice such efforts is our main goal. We look forward to having you stay with us again soon. Kind regards,

"too much for so little"

2
25/09/2016

Arriving after a long drive one would expect some warmth at check in Sorry no such luck. we got in the room which was clean and tidy but a saggy bed On asking where to eat for the night we were told that a place near was one but the person hadn't eaten there we went for dinner and on our return the place was swamped with a tour bus standing room only , disorganized chaos pushed and shove by some of the friendliest people around Next morning the tour bus group occupied the free breakfast room with once again standing room only maybe 1 are seat to eat the bacon scrambled eggs and NO FRESH MILK Sorry we have run out was the excuse. why not runout to the convenience store 100metres outside??for paying guest when we departed without milk ,little breakfast we saw the front desk staff coming back with 2 cartoons of milk So ,overpriced , understaffed and under milked not good value for money but somewhere to stay don't count on breakfast

RKSB1, Director of Sales at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, I sincerely apologize for you recent experiences, and troubles faced during you stay. We are changing the entire breakfast area, and we have certainly taken your feedback in to account, and now serve all tour buses prior to opening time for our other guests; this will ensure appropriate space, and superior service. We are happy to hear that you found your room clean, and spacious. I look forward to your return to see the ongoing commitment to improvements, based on important feedback guests such as yourself have provided. Thank you,

"Definitely not worth the money ! !!!"

2
25/09/2016

Stayed at this hotel on our way to Banff............ok average hotel. Nothing outstanding . ......poor security as back entrance to hotel did not lock. Very pricey stay at $285.00!!!! Not like hotel is in Vancouver or Whistler , but same prices!!!! Then the hotel PR person told me if I came during off time the price of the hotel would probably fit more into my "budget" !!! How incredibly RUDE of them to say something like that!!!! Would not recommend this hotel, and if we are ever going that way again, would NOT stay there!!! BTW......we had no mountain view....just the parking lot! :(

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We are sad to hear that you were not satisfied with your stay. Our hotel security is very important to us, please know that we leave our doors open until 11pm for guest convenience, for easier access to their vehicles. All doors are closed and locked at 11pm, every night. All hotels in the parks, and Kootney region experience a very high occupancy rate during our peak seasons. Our guest attendants apologized, and we are very very sorry to know that you were upset with the cost of your stay. We would like to host you again, so that you have a better experience. Our off seasons prices are lower. We hope that you would consider staying with again, so that we may provide you with superior service.

"A good hotel when you are travelling"

3
23/09/2016

We stayed one night in this hotel and that was just enough. The rooms are simple, but have everything you need. Free coffee and thea and amenities for a bath our shower (in the bath). The staff at the breakfast is very friendly, a plus for this hotel!

"nice stay"

4
17/09/2016

newer hotel --- clean and comfortable --- check in not so friendly --- he was doing us a favour --- we used express checkout but I stopped at the desk to hand back the cards and was she pleasant , thanked us for staying with them (makes a difference) ---- good standard breakfast in a clean area --- used the pool --- was a bit too warm but nice and clean --- good for aqua exercises --- long walk to main street --- will stay again

"strange breakfast set up"

4
14/09/2016

the breakfast set up was confusing, main meal was on the table ,but for toast i had ask attendant,yogurt,fruit and other thinks were behind counter inside glass cabinet and i had to ask again.otherwise hotel, service were good.

"good place for an overnight stay while travelling"

4
07/09/2016

this is a good, clean simple hotel good for an overnight sty while travelling. rooms are clean, breakfast was great, nice pool to cool off. It is close to the hwy, but still quiet. Because of the location, rates are on the high side. We tried cheaper once in Golden, and got a place that was not good.

RKSB1, Owner at BEST WESTERN Mountainview Inn, responded to this review
Dear BW Guest, It was such a pleasure to host you this past week, and we are pleased to know how much you enjoyed the comfort of your room, as well as the amenities of the hotel. We appreciate you recognizing and sharing the quality of our product with fellow travellers, and letting them know that the Best Western Mountainview Inn, is the preferred hotel in Golden. Safe travels, and see you soon!

"Excellent staff and great rooms and beds"

5
07/09/2016

The hotel is clean and well run with great beds, rooms and breakfast. Pets are welcome and when I lost my cat just prior to departure, the staff were more than helpful in trying to locate the cat. I would definitely stay here again.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We are so thrilled to be the ONLY pet friendly hotel, in Golden. We love to offer dish bowels, and comfortable bedding for our guests pets so they too enjoy their stay. Looking forward to having you stay with us again soon!

"A bit pricy, but this is Golden."

3
05/09/2016

Stayed here with our dog on our way home. Was more expensive than what I typically expect to spend for hotels in this class, but there were limited options in Golden that would accept dogs. Appeared clean but room smelled odd. Back door to hotel did not lock. Not all that well set up if you have a dog. Entrance to rooms is on inside of hotel. If you have a dog and are staying here, you may want to request a room at end of the hotel so it is easier to take your dog outside. There is a grass area at the back of the hotel and a trash can at the back entrance. In the future, if there was another reasonable choice, we would choose to try a different hotel. (However, if there were no other options, we would stay here again.)

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We are sad to hear that we did not exceed your expectations regarding your pets accommodation. As we are a hotel, our entrance is inside for guests benefit and comfort. The back door remain open until 11pm, for your comfort and convenience, oppose to only having access through the main doors. Our Pet rooms are deep cleaned every day. Unfortunately we can not leave our back doors open past 11pm, as security of our hotel and guests is a high priority. The grass areas is merely steps away, and has never been an issue, but we will certainly see how we may improve.

"Typical hotel"

3
03/09/2016

The room was OK. The ceiling had evident dust webs on it. The room smelled of smoke and we could hear every word the people upstairs were saying. The beds were clean and comfortable. The bathroom was clean and it served our family well for the one night stay on our way back home.

"Very clean hotel, but far away from downtown Golden"

5
25/08/2016

Once again Best Western, did not disappoint!! Bed, pillows, bedding, towels and were excellent. Room was very clean. Front staff helpful and efficient. The hotel is quiet, even though it is not far off the main highway The service road makes for easy access to where the hotels are, gas, DQ, etc. Although the hotel is quite far from the downtown area, which is very nice to walk around in.

RKSB1, Public Relations Manager at BEST WESTERN Mountainview Inn, responded to this review
On behalf of the entire staff at the BW Mountainview Inn, we are pleased to hear how much you loved our property, and your stay with us. Your comfort is our top priority, and we are happy to know that we were able to go above and beyond your expectations. We have recently become a privately owned and operated hotel, which allows us to provide consistent high standard of service. We look forward to having you stay with us again soon, and see the ongoing changes to the hotel to provide even superior services.

"Best Option"

5
22/08/2016

This hotel is your best option for stopping over. All the other hotels appear to be old and unclean. This hotel is very clean. It has a nice indoor pool and a hot breakfast. Very close to Boston Pizza.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Thank you dear guest for your feedback. On behalf of all of us at the BW Mountainview Inn, it was a pleasure to host you. Your comfort and rest is our top priority, and we are pleased to hear that our property is your first choice for accommodation in Golden. We hope that fellow travellers will also see us as the best option for comfort, cleanliness, and amenities, in this picturesque town. We wish you safe travels, and look forward to having you stay with us again soon!

"Clean hotel"

3
21/08/2016

Clean hotel, reasonably priced... but breakfast was a bit of a disappointment... very unorganized and too much involvement by staff who were too busy. Rooms where very clean, and they were very comfortable. The hotel was quiet. Nice location, easy to find. Close to the Rockies... which was really good.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, On behalf of all the staff it was a pleasure to host you, and we are pleased to hear how much you enjoyed the comfort of your hotel suite. We strive to ensure our rooms are very clean and comfortable, as your rest is our top priority. We apologize that breakfast was not up to our level of standard during your stay. We are under new ownership and trying several options with our breakfast to accommodate more guest with an inclusive breakfast as an appreciation of their business. We will be looking at having the breakfast area remodelled so that it will be more functional during our peak seasons. Thank you again for your feedback, and we look forward to your return.

"The Best Of Best Western"

4
14/08/2016

This hotel is nicely maintained with professional front desk staff at your service. It is very clean and comfortable (my top priorities), and the decor is one of modern simplicity. The only disappointment was the continental breakfast. Food quality and service was poor. Aside from that, I would definitely return for another stay and have no problem recommending it to others when they visit Golden, BC.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for choosing to stay with us at the Best Western Moutainview Inn. It was a pleasure to host you. We are pleased to hear how much you appreciated our services, and enjoyed our spacious, clean, and comfortable rooms. We are making changes to our breakfast area and options this summer, and will be utilizing your feedback to implement additional changes for improvements. We look forward to having you stay with us again soon!

"Good for a stop over"

5
13/08/2016

This was a nice clean and modern hotel with clean rooms. The bed was nice with good bedding. There was a hot breakfast that was included. This hotEl is your best option for Golden because the rest of the towns hotels seem old and a little sketchy. We found this perfect for a stop over from vancouver to banff. There was also a nice indoor pool for kids.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us, and fellow travellers with feedback regarding your recent stay at the Best Western Mountainview Inn. We are pleased to hear how much you enjoyed your stay, and the amenities which are provided at our property. We hope that other travellers will agree with this being the preferred hotel of choice for Golden. We look forward to hosting you again soon! Safe travels,

"Nice stop over in Golden BC."

5
08/08/2016

We wanted to visit Lake Louise on our way to Calgary AB, and discovered the high prices of hotels in that area when looking online, so we stayed at this nice hotel in Golden. The great thing about Best Western is they are always clean, quiet and have wonderful hot breakfasts. We enjoyed our brief one night stay here and would recommend staying here instead of near Lake Louise! There is a good restaurant in walking distance next door for meals at night.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, It was pleasure to have you stay with us in Golden, and thank you for your excellent feedback. We are a proud independently owned hotel, and are pleased to know that our breakfast, service, and excellent rooms are continuously impressing our guests. We are in an excellent location in terms of walking distance to restaurants, and conveniently located close to the highway. We look forward to hosting you again soon, and wish you safe travels.

"Decent stop-over hotel with a waterslide"

4
06/08/2016

We chose the hotel for a stopping point on the way to Calgary. Breakfast is provided and is quite good. WiFi was good. The hotel was clean. Its pool has a waterslide. Best Westerns are always a good bet.

"An excellent hotel"

5
02/08/2016

We had a one night stop over in Golden on our way to our vacation in the purcell mountains back country. The hotel the is very clean and the room that we had with our two teens was exceptionally large for a regular hotel room rate.\\ The hotel staff upon arrival were extremely pleasant and breakfast the next morning was perfect for the start of our busy day.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We are very pleased to hear how much you enjoyed your recent stay with us. It was a pleasure to host you, and we look forward to seeing you again soon. We are under new ownership and management, and pleased to hear how well received the new breakfast, and standards are being received. We wish you safe travels, and look forward to seeing you again soon!

"Pleasant surprise"

4
01/08/2016

As a business traveler, I spend about 120 nights per year in hotels. Best Western is not my normal "brand" but I booked here on Airmiles for a one night stay with my family of four to break up a long drive. On arrival, to say I was pleasantly surprised is an understatement. First off, there was ample free parking. Good start. The property's condition belies its vintage, as it appears to have been renovated recently. The lobby is inviting and the front desk staff were very friendly. In fact, we arrived at 10 pm, the closing time of the pool. The desk clerk offered to extend the pool hours to 11 pm to accommodate my kids - wow! The room itself was spacious, renovated, clean, with a large tv, refrigerator, large bathroom, and most importantly comfortable beds. The air conditioner worked great and did not roar all night like a jumbo jet. Little things like 110 volt outlets on the bedside lamp bases mean so much to today's gadget-happy traveler as well. The breakfast grill area was also clean and comfortable, and ran right until 11 am - incredible! Included with our stay was a complimentary hot breakfast buffet with pancakes, eggs, hash browns, bacon, and sausage links. Also included was a choice of toast, assorted cold cereals, baked goods, yogurt, juices, tea/coffee, and fresh fruit. A fuller breakfast menu offered a wider variety of cooked-to-order options as well. Pretty hard to start your day dissatisfied with your breakfast. The morning staff were also just as cheerful and helpful as the evening staff we first encountered. This is a perfect hotel for families. Clean, fresh appearance, large, spacious rooms with traveling necessities like lots of plug-ins and a refrigerator, comfortable beds, a pool, great breakfast, and VERY friendly staff. We are so glad we broke up our drive and spend the night here.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, It was an absolute pleasure to have you stay with us, and on behalf of the entire team we look forward to seeing you again very soon! Each hotel is privately owned, so we are pleased to hear that you noticed how our property and services are unique. Your comfort and experience is our priority. We wish you safe travels.

"Breakfast chaotic "

3
26/07/2016

The hotel itself is decent & clean but their breakfast has you sitting in the lobby and there's one person who is cooking everything as well as responsible to keep things stocked up. When I went for breakfast every single item was out - at 8:30am including the coffee! She was desperately trying to cook more items and had no time to fill up coffee for example.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you choosing the Best Western Mountainview Inn! We are pleased to hear how much you enjoyed the comfort of the hotel, and the amenities. On behalf of the entire team we apologize for your breakfast experience. We are trying to do a buffet style as new owners to help provide quicker service. We will certainly be implementing additional changes to make this process smoother and thank you for you patience. We look forward to hosting you again to provide superior service.

"Just passing through"

4
25/07/2016

This hotel has a new owner and they aim to please. Nice facility with a small lobby. Room was quiet, 30 minute walk to downtown, and breakfast to good. The hotel has an inside pool, but we did not use it because we were tired and time was important. We had express check out and this excellent.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for taking the time to provide fellow travellers with feedback regarding your recent stay at the BW Mountainview Inn. We are pleased to hear how satisfied you are with our property, and we look forward to hosting you again soon. Safe travels,

"Expensive and do not recommend the hide-a-bed rooms"

3
21/07/2016

Stayed here for one night and my 16 year old daughter stated it was the most uncomfortable hide-a-beds she has ever slept in....basically felt every spring on her back. She said she hardly got any sleep. I mentioned it to the front desk receptionist in the morning and she just kind of chuckled and said " yeah, those beds are uncomfortable". She may need a course in customer service. At $250/night you would think they could provide a decent mattress for people to sleep on. FYI- room number was 106 (stay clear of this room)

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, On behalf of the entire team at the Best Western Mountainview Inn we apologize for not meeting your expectations. Your comfort is very important to us, and we have used your feedback to address the service you received. All of our beds are brand new, and it is important to us that you have a good night rest while staying with us. We are under new ownership and management, and we will be looking at the comfort of the hide-a-beds immediately so that this does not occur again in the future. Once again we apologize for not meeting your expectations, and hope that you will give us with another opportunity to provide you superior service.

"Good hotel"

4
21/07/2016

The hotel is located between several Canadian national parks, The service was very good. The staff was extremely helpful. There is new ownership and they are really striving to make this a great property.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, We appreciate you taking the time to share you recent experience at the BW Mountainview Inn. On behalf of the entire team it was a pleasure to host you, and we all look forward to having you stay with us again soon. We are under new management and ownership, and are pleased to know how much you noticed the efforts we are making to create a superior property. Safe travels,

"Average, I guess"

3
19/07/2016

My rating is average because some really great aspects average out against some not great aspects. Great - friendly service, got an early check-in, spacious rooms and very CLEAN! Not great - breakfast was barely so-so. I guess it is as expected for a free breakfast, but I've had better. And the real disappointment was a cold and murky pool. For my kids (age 4 and 6), the pool is the big excitement of staying at a hotel, so extra disappointing that we could barely tolerate the temperature. Bottom line - this hotel is good if you don't care about the pool.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, On behalf of the entire team at the Best Western Mountainview Inn, we sincerely apologize for not exceeding your expectations this visit. The pool is maintained by a pool specialist company, and we will be contacting them first thing this morning to address this concern! Maintaining a superior quality of cleanliness is highly important, and we are pleased to hear how much you noticed this superior standard. We are currently making many changes with our breakfast options and display. Feedback provided from yourself will help us continue to make improvements to better service your needs. Thank you for mentioning the excellent staff attendants; it was a pleasure to host you, and we look forward to having you stay with us again soon so that we may provide you with superior service. Safe Travels, Management

"Passing Through"

4
17/07/2016

This is a pleasant, quiet family oriented hotel which is both unite and affordable. The rooms and property are clean and comfortable. The staff are helpful and the breakfast a nice start to the day. Pet friendly is a bonus, as is the good sized swimming pool.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for choosing to stay with the BW Mountainview Inn, as your choice of accommodation in Golden. On behalf of the entire team, it was an absolute pleasure to have you stay with us, and we are pleased to hear how much you enjoyed our property. We strive to provide excellent service, and a comfortable, cozy suite to relax in. We look forward to seeing you and your travel companion again soon! Kind Regards, Management

"Excellent Hotel"

5
15/07/2016

Excellent bed and hotel layout Clean and comfortable Breakfast was good price was good Staff was friendly Swimming pool was good size with a full bathroom and shower but we never used the facility Would recommend this hotel and would stay again

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for providing fellow travellers with feedback regarding your stay at the Best Western Mountainview Inn. It was a pleasure to host you, and on behalf of the entire team we are happy to hear how much you enjoyed our excellent service, amenities, and the comfortable clean rooms. We strive to maintain superior service, and look forward to hosting you again soon. Safe Travels, Management

"Great Hotel"

4
13/07/2016

We stayed here for one night and were very pleased with this hotel. Rooms were big and very nice. Thought that the eye covers and ear plugs were a great idea though we didn't need them. Breakfast was good and the staff was very helpful but it was a little slow when it was busy and there was not a lot of seating. You had to wait for staff to make your toast, grab cereal, heat up a cinnamon bun etc. Think it would speed things up if guests could do this on their own though there doesn't seem to be the space to do that. Overall we were very happy with our stay and would definitely stay here again.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, On behalf of all of us at the Best Western Mountainview Inn, it was pleasure to have you stay with us. We are pleased to hear how much you enjoyed the stay, service, and amenities. Currently, we have changed the hot made to order breakfast service, so that we may provide faster service; however, still maintaining excellent standards by offering personalized service is important to us. Your feedback is important to us, and we will certainly try your recommendation this week! We will continuously be implementing changes so that we maintain the standards of service you are impressed by. We look forward to hosting you again soon! Safe travels,

"Great place to stay"

5
09/07/2016

The room was very clean, had all the little tid-bits one likes in the room. Beds are a big harder than most hotels. The morning breakfast goes till 11 a.m. which was great for those who like to have a bit of a lay-in and it was very good. This is a keeper on my list of places to stay! Thank you Best Western!

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Good afternoon Nanaking2014, Thank you for writing a review regarding you stay at the BW Mountainview Inn. We are happy that you enjoyed your stay, as we strive to provide superior service. It was a pleasure to host you, and we look forward to seeing you again soon. Reena

"A mediocre place not worth the rate"

3
09/07/2016

We made a reservation and held it with a credit card however when we were close to the location, we called and were informed that the reservation was only until 6pm. Who holds a reservation until 6pm with a credit card? After a lot of back and forth, they agreed to give us a room without the desired beds for a cheaper (Manager's) special rate. When we checked in, they gave us the desired room for a higher rate. Since we were unfamiliar with Golden, we just took the room. The evening front desk staff was anything but pleasant. Amenities were okay, certainly not Best Western standard. We slept and left, that's all

"On our way to Sicamous"

4
01/07/2016

Stopped here with a group of friends on our way to the shuswaps. Pleasant staff and clean modern rooms. Nice touches In the rooms and flavored water in the lobby. Great to have a pool to entertain the kids. Made to order breakfast a nice idea but they dont have the capacity to serve a lot of people. New owners will be tweaking this I'm sure. I'll stay again next time I'm in this neck of the woods.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Dianaleeb, Thank for taking the time to provide us and fellow travellers with your feedback. We have utilized your feedback, and have made changes to our breakfast the following day of your stay. We are pleased that you enjoyed your stay, and our amenitites. We appreciate your business, and look forward to hosting you again. Regards, Management

"Newly renovated, modern"

4
27/06/2016

Nice renovation, polite staff, indoor pool. King size bed was very comfortable, room decor was new and modern. Stayed one night on our way from BC back to Alberta, traveling with another couple. The room was big enough for us to all hang out in the evening.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us with feedback. We are pleased that you enjoyed your stay at the Best Western Mountainview Inn. This hotel is under new ownership and we are proud that our changes are making a positive impression. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels, Management

"Great place to stay in Golden"

4
21/06/2016

New owner, and the staff and owner were very accommodating to our requests. The room was very spacious and comfortable. The breakfast was awesome; where can you go and order things from the menu, and served to you fresh. You have an awesome place and keep up the good place you have

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Nnaji, It was a pleasure to have you stay with us, and it was a pleasure to accommodate your requests. We strive to deliver superior service, and are happy that you enjoyed our staffs dedication to philosophy. We look forward to seeing you again soon! Regards, Management

"A Good and Refreshing Experience"

4
20/06/2016

What a delightful, refreshing experience. This establishment has been under new management for one week. If they can keep up their excellent customer service then success is theirs. Checking in was a quick no fuss experience and on turning around we were confronted with coffee and delicious cookies. So welcoming after a long drive. I am in a wheelchair and everything possible was done to make my stay a pleasant experience. They were extremely open to any suggestions that I had with regards to where their accessible accommodation could be improved. Room 105 was very spacious and the bathroom was also a good size. I was even asked if I had any special requirements with regards to the making of the bed. How exceptional is that! Breakfast was complimentary and was very good. These owners deserve to be successful and many other hotels would do well to follow their lead. Can highly recommend.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear Jillinness52, It was an absolute pleasure to meet you, and it was an excellent opportunity to for us to see how else we could make this property more accessible for wheelchair users. Thank you for taking the time to write a review, and provide future travellers with an honest insight about the Best Western Mountainview Inn. We look forward to seeing you again soon. Sincerely, Management

"Friendly staff and Clean Room."

4
20/06/2016

Our stay at the MountainView Inn in Golden BC was a great experience. The staff were very friendly and accommodating. Our room was clean and the beds were amazingly comfortable. Overall a good experience.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear AvaDazy, We are pleased to hear that you enjoyed your stay with us, and we are continuously making changes now that the hotel is under new ownership. We appreciate your business, and we look forward to hosting you again soon. Sincerely, Management

"BW in Golden"

3
19/06/2016

Nice front desk and gift upon arrival. Delicious fruit infused water in the lobby for thirsty travelers. The room was updated, comfortable and clean. No free continental breakfast but, cafe was open for breakfast purchases. Coffee available in room to make.

"Very convenient quiet location"

4
14/06/2016

Easy access from highway and many restaurants around although would have appreciated inclusive breakfast. Excellent and helpful staff and our room 224 was actually a suite which had every amenity and was extremely spacious.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Dear travelling0n1, Thank you for proving feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We strive to offer exceptional services, and amenities, and are pleased to hear you were happy with your stay. If I can be of assistance in the future, please don't hesitate to contact me at 1-250-344-2333. Thank you again for taking the time to provide us with feedback. We appreciate your loyalty to our brand, and look forward to hosting you again in the near future. Sincerely, Management BEST WESTERN Mountainview Inn

"Fantastic stay"

5
08/06/2016

Beautiful hotel with many amenities. Was a little bump at check in but everything turned out including a comped breakfast at the cafe. Great service all around. Beds were super comfortable, room was clean and little goody bags with snacks awaited us upon arrival. Front desk staff was super helpful

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Janice G, Thank you for taking the time to provide us, and fellow travellers with feedback about your wonderful stay at the Best Western Mountainview Inn. We strive to provide our guests with exceptional service. Summertime in Golden is packed with world class activities, and breathtaking views; we look forward to having you stay with again in the near future. Management

"Good value"

5
08/06/2016

Great, clean place to stay. Prefer the Plus (breakfast included) but this one has a nice cafe breakfast at a reasonable price. Location is just far enough off highway to cut the traffic noise and no train noise either. is a ways from heart of Golden si if you are looking for restaurant be prepared to do some driving. only thing that would make it better would be a restaurant on site.

RKSB1, Manager at BEST WESTERN Mountainview Inn, responded to this review
Cathy S, Thank you so much for taking the time to provide our team with feedback regarding your stay at the Best Western Mountainview Inn. We strive to make our guests feel comfortable, and pride ourselves in offering an inclusive hot breakfast. There are a few options however for booking inclusive/excluding breakfast. The café staff would like to extended their gratitude, and the Best Western staff look forward to hosting you again in the near future. Management

"Wonderfully Shocked and Pleased"

5
07/06/2016

Previous guest smoked in the room we stayed in. When reported, it was looked after immediately and was treated with respect, given apologies, confirmation that my issue was genuine and I was generously compensated for my trouble. I did not ask for compensation, nor was I expecting it - only that the problem be taken care of. This is something very rare and this BW should be a beacon as well as a model for every other franchise to copy!!!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Robin, I am so happy to hear that the team was able to work with you and make your stay a pleasant one. The team at BEST WESTERN Mountainview Inn really does care that every stay is the best that it possibly can be. Thank you for your kind words!

"Very nice property"

4
06/06/2016

This was a very nice property for a very reasonable rate. Our room was large and well appointed. The bathroom was large and well equipped. Each room had a gift bag of snacks and bottled water. The rooms were clean and well maintained. The hotel was close to the freeway and other services. The hotel did not appear to have much of a view except from the parking lot due to a row of tall trees. The room rental did not come with a free breakfast but breakfast is available for a price ranging from $7 - 14. We did not stay for breakfast. I would stay here again if I returned to Golden.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, We are happy to hear you enjoyed your stay and we look forward to see you on your next visit through Golden! Thank you for taking the time to share your review.

"Great Place to Stay!"

5
02/06/2016

From the moment we walked through the door we felt like we were at home. Staff is super friendly and the hotel is laid out nicely. We double checked our room and it was super tidy and everything was in place. The fact they remembered my name made it an even better experience. I will recommend this hotel to any one heading to Golden, BC. Thanks to the staff!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, The entire team takes great pride in the service and cleanliness that you can find at BEST WESTERN Mountainview Inn. They will be so pleased to hear that someone appreciated their efforts. Thank you for taking your time to review our property and for such a great recommendation! We look forward to seeing you again soon.

"Very comfortable!"

4
29/05/2016

We stopped here on our way home from Vancouver Island. The reservation and check in process were easy. The room was very comfortable and included a breakfast that you ordered off the menu and was quite good. Would definitely stay here again.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, Thank you for your kind words! Our team strives to give the best experience we can. We look forward to seeing you the next time you are through Golden.

"Great surprises from start to finish!"

5
24/05/2016

This may be one of the best Best Westerns we have stayed at. At check in we received a gift bag with bottled water, chips and chocolates. The bed was very comfortable and the staff were very friendly. The biggest surprise was breakfast. It was included with our room price when we booked through the hotel and was not your typical continental breakfast. Each breakfast was made to order, fresh and personalized to your liking - just as if you ordered it at a restaurant. Being someone eating gluten free, they even had breakfast options for that. You couldn't ask for better service from the wonderful lady making the breakfast. Hands down, a great hotel at a reasonable rate!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, We are so happy to hear that you enjoyed your stay, your extra treats and being able to purchase our breakfast packages so that you were able to enjoy our homemade full hot breakfasts. We look forward to seeing you again soon!

"A great overnight stop on the TCH"

5
24/05/2016

This is the second time that we have stayed at the BW in Golden. We were impressed with the newly renovated rooms. They were quiet and comfortable. The proximity to the Trans Canada Highway and ease of access are appreciated. Good restaurants, gas stations, etc., are nearby. If you like beer try the Mount Begbie offerings!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello John, It is great to hear that you enjoyed stopping for the night and all that BEST WESTERN Mountainview Inn has to offer. I encourage you to stay and enjoy the great things that Golden has to offer on your way through next time as well. We have great summer adventures that include nationally recognised mountain biking and whit water rafting opportunities and so much more!

"Great Stay"

5
23/05/2016

We initially considered our stay at the Best Western in Golden to be the best we have ever had at this chain of hotels. The bed was fabulous, large room, very clean, friendly staff, everything about the room was wonderful But we were very disappointed that there was not any breakfast provided the next morning. Not even a continental. Breakfast was there but you had to pay for it. That was a disappointment.

Treena C, Front Office Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, We are very happy to hear that you ranked as one of the best Best Western hotels you have ever stayed in. Our entire team takes great pride in what we have to offer. As we have a full ala carte menu available we find that many of our guest prefer to not have the price of the breakfast included in their room charge. However, we are more than happy to offer breakfast packages and encourage you to purchase them this way to enjoy our hot made-to-order selections. We look forward to seeing you again!

"Very clean and staff were outstanding "

4
15/05/2016

When comparing hotel prices, I found that this hotel was rated the # 3 in Golden, and the price was better than many that had a lower rating. That convinced me! The room was perfect, and very good soundproofing (barely heard any external noise!). The view wasn't the best...though we could still see mountains above the surrounding buildings. We'll definitely be staying at this Best Western again!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Johane, Then entire team takes great pride in the hotel and will be very pleased to hear that you found them "outstanding." I encourage you to stay on the mountain side of the hotel your next visit so that you are better able to enjoy the mountains. The beauty if Golden is that wether looking North, South, East or West there are always mountain views, it just depends just ones you prefer to look at and which building you are in. We look forward to seeing you again under much better circumstances.

"Great place to stay!"

5
09/05/2016

We stayed here as there was a memorial gathering in Golden for my wife's grandmother. Upon arrival the hotel looked great. There was some construction in the front but nothing that could impact a stay and the workers were polite. We were upgraded to a very large room and the entire experience was great. There was a large pool which we did not have time to enjoy but it looked good. No free breakfast though. Once again a great best western stay!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Ryan, Thank you for your kind words and we are happy to hear you enjoyed your stay. The workers out front were actually redoing our entire landscaping to a much cleaner and modern arrangement. We encourage you to come see us again to see how it looks now.

"quiet room"

5
09/05/2016

Hotel is located far enough off the hiway so there is no traffic noise. Our only disappointment was that breakfast was not included in the rate. As we checked out on Mothers day, my wife was presented with a rose when checking out.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, As we have a full ala carte menu available we find that many of our guest prefer to not have the price of the breakfast included in their room charge. However, we are more than happy to offer breakfast packages and encourage you to purchase them this way to enjoy our hot made-to-order selections. Thank you

"Good value"

5
25/04/2016

Large, well appointed, very clean room for a great price (this is off-season). Friendly staff. Behind the Prestige Inn so no highway noise. Hot tub was out of order and the pool was on the cold side - my only complaint.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Roxanne, We are happy to hear that you enjoyed your stay with us. We have been cleaning the water out of the pool so it might not have had a chance to heat up when you were in. Please come see us next time and we should have it at a nice cozy temperature for you. Treena Coney

"Beautiful Hotel, Beautiful View!"

5
20/04/2016

We stayed at this Hotel with our Best Western points. Excellent service, great room and the free hot breakfast selected from the menu was definitely a bonus. We even received a free goody bag on checking in! We will definitly stay at this Best Western the next time we're through the Rogers Pass!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Allan. We are so happy to hear that you enjoyed your stay as well as the value items that we try to include for our guests! We look forward to seeing you the next time you are on your way through but encourage you to take a break and visit all that this beautiful area of Golden has to offer not only in the winter but the summer months as well. Treena Coney General Manager

"Fair Service & value"

3
20/04/2016

Only get one bottle of spring water for me and my wife, when asked, just smile & walk away! what a welcome to BW! No free contential breakfast for BW ????? Baby is cried thru the night & restart 6 o'clock in the morning, tiresome stay, say the least! Next stop will be ramada or holiday inn express

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Philip, I am saddened to hear that we did not meet your expectations. We have a full breakfast a la carte menu and many package offerings for our fresh breakfast with rooms or a less expensive offering without breakfast so that guests may choose what they prefer. I hope you will give us another opportunity to meet your hospitality needs. Treena Coney

"Exterior not reflective of Quality of Stay"

4
13/04/2016

After visiting Banff on way West stopped for the night in this very small town of Golden. Hotel block off hwy and quiet. Exterior looked tired but inside very nice as were the staff. Helped us get a local pizza that was very good and find a wine store.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Larry and Maureen, I am happy to hear you enjoyed your stay. After our icy winter it has taken a while to get the parking lot cleaned up. We are looking forward to our new landscaping set to be installed in early May. Thank you for choosing us! Treena Coney

"Another great stay in Golden"

5
06/04/2016

This is one of the best of the Best Westerns! Very accommodating and such a great breakfast cooked by a cool staff! We have stayed here many times usually after surgeries in Vancouver and each time the experience is always the same...GOOD!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Emily, We are so happy to hear you have enjoyed your stay multiple times. We are very proud of our highly ranked breakfast and I truly feel it is mostly due to our "cool staff." Hopefully we will see you again soon, but next time we want to see you coming through for fun and not surgery. Treena Coney

"Road Trip"

4
04/04/2016

Went to see my son and I left right after work so I got as far as Golden BC and stopped for the night. It was late but the staff that was there was so nice and courteous and so helpful. I wasn't so to pleased about the morning staff in the restaurant area. It was pretty slow. But all in all it was an enjoyable stay.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Elizabeth, Though I am happy to hear that your check in experience went well, I am sorry that things were a little slower at breakfast. The Café does sometimes get a little busier than expected with its growing popularity but we will do all that we can to improve service in the future. Thank you for choosing BEST WESTERN Mountainview Inn for this and future stays! Treena Coney

"Good deal. "

4
03/04/2016

Was clean and comfortable. No free breakfast. But breakfast available. No DVD player, but good wifi, new tv. Take appropriate cords to take advantage of wifi for movies. Room has fridge. Pool was clean. Would stay again. Kids were happy and comfortable. Free coffee in lobby, close to restaurants. Price is right.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, It is good to hear that you enjoyed your stay and look forward to seeing your family again. Treena Coney

"Better than expected!"

4
02/04/2016

We were not expecting much and were very impressed with the very clean and big rooms, wonderful staff, awesome breakfast! The pool looked good too but did not get to try it out. Request a room with a mountain view.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, I am glad to hear you appreciated our newly renovated rooms and our popular and tasty Lobby Café. Thank you for sharing your comments not only with us but future guests as well! Treena Coney

"Amazing staff"

5
30/03/2016

I would highly recommend staying here if you are in the area. Very clean and amazingly friendly and polite staff. They have an amazing breakfast place downstairs witch makes delicious breakfast. I love staying here when ever I come to golden.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Jessie, Our entire team takes great pride in the entire property and the work that they do. They will be very happy to hear your kind words and will look forward to seeing you again soon! Treena Coney

"Huge Rooms!"

4
29/03/2016

My family of 5 and another family (4) booked this hotel last minute as a stop over from a long drive. We arrived just around 8 pm and were checked in quickly. Our room was huge and had 2 queens and a queen size pull out couch as well. The other family's room was a standard 2 queen room but somewhat larger than the usual. Both of us found our room very comfortable and clean. (The bathroom was large enough to accommodate my husband and I along with 3 teens without stepping all over each other's toiletry bags.) Though there was no complimentary breakfast, the rate was reasonable at around 130. CAD. It was also easy to find being right off the highway but 1 block removed so the traffic was not noticeable We will stay here again the next time we make this trip..

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Xalaira, I am glad to hear that you enjoyed our larger sized family suites. They can be a handy upgrade for larger families. Thank you for sharing your input with us and other guests and we look forward to seeing you again. Treena Coney

"Excellent quality motel"

5
26/03/2016

The room (two queens) is first class: very clean, very comfortable beds, good bathroom, lots of hot water. Window opens. Desk staff were more than helpful. South side of building offers wonderful mountain panorama.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Thank you for sharing your kind words with other potential guests! I am glad to hear that our staff were helpful and they will be happy to hear it as well.

"Large well appointed rooms"

4
20/03/2016

Got a deal for booking 3 nights and was allocated a room on the ground floor near the lobby. That normally means lots of noise, but there was hardly any at all. The beds were possibly the best we'd had during a 2 week trip around BC. The free wifi worked fine. Staff were very helpful, and it was possible to get slightly discounted lift tickets for Kicking Horse. The TV in the room was very big for a hotel, around 40" screen, though the remote was replaced with some universal replacement, which made it difficult to view the EPG and see what was on. Minor point for us, as we only wanted TWN. As noted elsewhere, breakfast is not included. The cafe in reception opens at 06:30 and cooks food to order with nice coffee with refill. In the afternoon at some point, complimentary coffee is available from reception too. Has an indoor pool, which looked nice enough, we just didn't have time to use it. Note that there are 2 parts to 11th Street North and if you find the part that's not closest to Highway 1, you'll be a little confused. The hotel is actually easy to find, off the service road next to Hwy 1. There's a great place to eat opposite, though other places will require driving. The staff on reception were helpful for giving local recommendations based on what type of food you feel like.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, I am sure there are many visitors coming to Golden who will appreciate your detailed comments! Thank you so much for taking the time to share this information. We are so happy you enjoyed your stay and we look forward to seeing you again.

"Met all expectations+"

5
18/03/2016

Stayed here one night on our way west. The whole hotel is impeccably clean throughout, staff are friendly and the complimentary breakfast is hot and the real thing! We will definitely be staying here again hen the occasion arises!

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Ron, Thank you for your thoughtful comments. I feel that it is not our newly renovated hotel or our fresh ala carte breakfast but is truly our thoughtful and caring staff. It is always wonderful when I see our guests appreciating them as well. We look forward to seeing you again!

"Great Hotel with perfect views!"

5
18/03/2016

Another excellent Best Western location. I'm in sales and spend 90% of my time on the road. The Best Western chain is my hotel of choice due to it's very consistent excellence in service and value. I've never stayed at this location before and from some of the previous reviews I've read was a little hesitant. I had absolutely nothing to worry about. Another fantastic Best Western! Rooms were super clean, nicely decorated and a bed you won't want to get out of all that topped off with the most beautiful mountain view you could ever ask for. The staff here are typical Best Western, AWESOME! Super friendly, helpful, caring and most important....genuine, they truly care about the quality of your stay. I can hardly wait to get back for another stay. I didn't get a chance to eat breakfast here this stay however it sure did smell good. In my opinion the best views are on the west side of the hotel, don't be alarmed that this side faces the railroad tracks. I was a little worried about noise but I didn't hear a thing. Even the air conditioner / heater in the room was very quiet. Very quiet property overall.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Shane, It is always great to hear from a happy guest but so rewarding to hear from someone who has so many comparisons to make and can truly appreciate our product. The entire team at BEST WESTERN Mountainview Inn truly do care and will be happy to see your positive comments. We look forward to seeing you during your next trip through Golden and I can't wait to hear what you think of our delicious home-style breakfast.

"Best Western Stay in Golden"

5
22/02/2016

Stayed at this hotel for one night on our way home and found the hotel very clean overall, service was excellent, rooms were very comfortable and clean. Breakfast was made to order and very satisfying. Would highly recommend this hotel.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Kathy, Thank you very much for you kind comments! Our entire team takes great pride in our property and will be very happy to hear that you appreciated their efforts. We look forward to seeing you again soon.

"Clean, Friendly and Afforadable"

3
04/02/2016

Stayed here for four nights after Christmas to ride Kicking Horse and it was pretty good. The rooms were clean and modern, the staff was friendly and helpful and the pool area was nice. I would have given two stars if it were not for the accommodating staff. We had a room right next to the stairwell, and since the elevator was broken, everyone was using the stairs. Normally not an issue, but it seems like everyone who left to go skiing in the morning were wearing their ski boots and running down the stairs. CLUMP CLUMP BANG SMASH THUD!! So we asked to be moved to another room and they did so without question...but we were moved to a room next to the opposite stairwell on the other side of the hotel. I am sure this was not done out of malice because we had "suite" and it seemed like the larger rooms were next to the stairwells. This stairwell was not as noisy, due to the location but it was still used by the Clumping Ski Boot Team nonetheless. They did not have a hot tub but you could use the one at The Prestige just on the other side of the parking lot. I recommend they scrap the pay breakfast and offer it for free, and get a hot tub on property. On the other hand, we did get a heck of a deal so you get what you pay for.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Wayne, Thank you for sharing your experience during your stay. We were able to get the technician in on the following Tuesday and our elevator is up and running just fine now. The issues that you were having regarding the guest stomping up the stairs should be greatly eliminated. We tried to do all that we could to accommodate our guests during this inconvenience and I am happy to hear that you appreciated our efforts. There are many weeks left to our ski season and I hope you will come visit us again before it is over.

"BEST WESTERN GOLDEN B.C."

4
01/02/2016

The room décor is excellent and beds are really comfortable. They have re-decorated recently. I have stayed here for the last 20 years for business and always been pleased. The amenities have a breakfast bar if required but you can go around the corner to the sister hotel 'The Prestige' and there is a good value restaurant there. Also a liquor store if needed.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Peter, I am so happy that you appreciate the renovations that we have completed in 2015. I know that our team is much happier about cleaning our new carpets and furniture especially. It is great to hear that still after coming here for 20 years you enjoy the product we are able to offer and we look forward to seeing you for another 20 years!

"Great stay in Golden"

5
27/01/2016

I always enjoy my stays at the Best Western Mountain view. The staff are very friendly and helpful. The rooms are very comfortable. The in house breakfast cafe is especially delicious. Every time I'm in Golden, I stay at the Mountain view Best Western.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Shane, Thank you for taking the time to share your flattering comments with ourselves and others. We are always happy to hear that people have enjoyed their stay but especially when they are happy as repeat guests. We look forward to seeing you again soon!

"It worked nicely!"

4
15/01/2016

All was working and in good shape. Pool was clean and open. Restaurant smell carried thru the hotel in the am which can be good or bad, depends how you look at it. Parking was easy as was the very courteous check in staff. Room was clean and modern.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, Thank you for your kind words. Our team works very hard to provide a great experience in cleanliness as well as customer service. The smells from the restaurant do tend to waft through the first floor and most guests seem to enjoy it. Personally it is not great for my diet to smell the sizzling bacon in the morning and the cookies coming out of the over in the afternoon ;) but it also just makes it feel like home.... or mom's home. Thank you for sharing your experience and we look forward to seeing you again soon.

"Stayed for a night"

3
13/01/2016

Good place to stop for an overnighter. Clean rooms, helpful staff. Was here for an evening well working in the area. Breakfast is not super fresh, typical continental breakfast, other guests seemed satisfied. I guess I prefer fresh fruit.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, It is nice to hear that you enjoyed your stay but I am not sure what breakfast you have associated with us. We do not offer a continental breakfast but have a café that provides full hot breakfast made to order. Items on our menu include items from a yogurt parfait to eggs benedict with many things in between. We also have fresh apples and oranges available all day long. There are no fresh melons on our menu during the winter as unfortunately we do not have a great delivery system here and try to avoid waste of the fresh fruits off season. If you were to pre-order with our cooks a week or two previous to your next stay I am sure they will do all that they can to accommodate you. Thank you for your input. We appreciate every comment that can improve the stay of future guests.

"Great service and nice room's"

4
04/01/2016

Location (approximately 13km to the ski hill, quality of service and the rooms were all great. Very close to restaurants and the TransCanada Highway. Too bad they didn't include breakfast like other Best Westerns do.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, Thank you so much for your kind words about the service and the rooms. We actually do offer fresh, made to order breakfast in our café. If you would like to take advantage of this we encourage guests to purchase our breakfast package option. Our breakfast has been set up this way as we have guests who prefer not to be charged breakfast when they do not choose to have it. Thank you and we look forward to seeing you again soon.

"Lack of information"

1
26/12/2015

We booked a ski trip in golden and planned to stay at the best western because they told us we could have our dog in the room. Unfortunately when we got there, they informed us that it is not possible to leave the dog in the room while we are skiing. It would have been nice of them to explain more of the pet policy to us before we booked the room. This lack of information caused a lot of unnecessary trouble the night we got there to try to find another place to sleep. We won't be booking with best western again.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Sydney, I am sorry to hear that you did not choose to stay with us, as with most hotels, we do not allow dogs to stay for the entire day alone in the guest rooms. This is our policy not only because of the possible damage to the room and disturbance to other guests that an extended absence could cause but for the safety of the pet. Our full pet policy is always available at the front desk and we have many rooms available to accommodate our guests extended family members that may have fours legs and fur.

"Great Hotel!"

5
25/12/2015

Stay here a lot with work and have to say the service from ALL the staff is amazing ! The restaurant ( even though it's just breakfast ) is great and very reasonably priced. Rooms and facilities are redone and well kept. Location is good with lots of restaurants close by. The staff here makes it feel like home. They really go out of their way to make sure everything is perfect for your stay. I would definitely recommend this hotel to anyone one staying in Golden. Other Bestwesterns can learn a lot from this one.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Stewy, We are very proud of our little breakfast café and the great food and service it provides. I am glad to hear that you appreciate as well. The entire team does its best to follow the culture that you can "Stay with People Who Care." They all do and love to hear these appreciative comments from guests. Thank you for taking the time out of your busy day to share your comments and we look forward to seeing you again soon. Treena Coney General Manager

"Attentive staff, huge froom"

4
24/12/2015

Stayed here for just one night but very impressed. The room was huge and the beds comfortable. The front desk staff were great with both local advice and helping us solve a problem of items left at a previous location we had stayed at. The hotel is located close to the main highway which is great for access without being intrusive. We recommend this hotel.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Jack, I am so happy to hear that you enjoyed your stay both in terms of the room and our amazing front desk staff. I am so proud of the level of service they provide for the hotel and they will be happy to hear your comments. Thank you so much for taking the time to share your comments and we look forward to serving you again soon. Treena Coney General Manager

"A long trip home"

5
20/11/2015

Our trip from Vancouver Island was through heavy seas on the ferry, torrential rain in the lower mainland and the fraser canyon to Kamloops. Then heavy snow through the rogers pass with Ok road maintenance, considering the amount of snow that had fallen. What a relief to check into the hotel that was clean, very well appointed, with free wifi. The breakfast cafe is also very worth while to visit and reasonable.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello Bill, We are so sorry to hear that your travels hit some bad weather but are happy that we were able to add a bit of "sunshine" to your trip. It is great to hear that you enjoyed the cleanliness of your room and our fresh made-to-order breakfast. We look forward to seeing you again soon! Treena Coney General Manager

"Great hot freshly cooked breakfast"

5
11/11/2015

We usually stay at this hotel when travelling through Golden. Very comfortable with all amenities. Breakfast is the best compared to what you usually get in a hotel. Ate at the Greek restaurant in town. Comfortable quiet room. Full swimming pool.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, We are happy to hear that you enjoyed our made-to-order breakfast menu. Our breakfast café is a hidden gem that is becoming more appreciated by visitors and locals alike. Thank you for taking the time to share your thoughtful comments and we look forward to seeing you again soon. Treena Coney General Manager

"Good choice for the night"

4
10/11/2015

Nice & clean, very quiet, friendly staff. Breakfast included, order from menu, lots of choices. "Welcome bag" was a nice treat. Would recommend staying here and would definitely come back. No traffic or train noise. Large rooms, big TV, quiet heat system.

Treena C, General Manager at BEST WESTERN Mountainview Inn, responded to this review
Hello, Thank you so much for your kind words! Our entire team strives to create the best visit for our guests that we can and are happy to hear that you enjoyed your stay. We look forward to seeing you again soon. Treena Coney General Manager

"Good place in Golden"

4
25/10/2015

Nice hotel in Golden just off the highway. It has a very nice mountain view. Very quiet. Did not hear highway traffic or trains. Room was very large and clean. Easy to get around town from there as well.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
Thank you for posting your comments. I'm delighted to hear you had a pleasant stay and enjoyed the spacious, comfortable rooms. We hope to see you back in Golden again soon! Candace West Marketing Coordinator

"very friendly staff"

5
09/10/2015

this was a very clean hotel, with very friendly staff. Enjoyed getting the "welcome" bag with treats! They were able to check us in right away even though we had arrived early. Would stay here again. was close to all the places we were visiting.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
Thank you for your wonderful review. The team in Golden strives to provide each and every guest with a memorable experience, I'm pleased to hear you enjoyed your stay. We hope to see you again soon! Candace West Marketing Coordinator

"Stay at Best Western"

4
09/10/2015

We were traveling through Canada on our way home. We needed a comfortable place to stay and was able to find this Best Western on our travels to the United States. We were able have a good nights sleep and feel rested before our continued journey home. Our overnight stay was clean and comfortable.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
I'm happy to hear you had a comfortable stay and restful sleep during your brief visit. Thank you for sharing your experience, we look forward to welcoming you back to Golden! Candace West Marketing Coordinator

"Very comfortable"

4
05/10/2015

Beds were extremely comfortable, staff very courteous and coffee and cookies provided in the evening. Very convenient location beside transCanada Highway but very quiet. Breakfast not included but available to purchase and many restaurants within walking distance.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
Thank you for sharing your experience. I'm delighted to hear you enjoyed the comfortable bed and had a restful stay. We look forward to your next visit to Golden! Candace West Marketing Coordinator

"Great stay"

5
27/09/2015

We enjoyed our stay at the Best Western Mountainview Inn in Golden. The staff was very helpful in directing us to local destinations of interest; the food at breakfast was very tasty; great coffee! If we travel through Golden again, we would certainly plan to stay there.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
I'm pleased you had a great stay and enjoyed the breakfast options at the Lobby Café. Thank you for sharing your comments, we look forward to welcoming you back to Golden in the near future! Candace West Marketing Coordinator

"great hotel"

5
27/09/2015

This was a great hotel very clean and bed was so big we could have had 4 in it . great location in Golden and front desk told us were to have dinner at a great restaurant would recommend this hotel to everyone

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
Thank you for your review and recommendation. I'm delighted you had a pleasant stay and enjoyed the comfort of your guestroom. We hope to see you in Golden again soon! Candace West Marketing Coordinator

"A-One"

5
23/09/2015

This was an excellent hotel. Staff was exceptional. We stayed 2 nights, third night we had to move and the reception staff was very obliging. They moved our luggage to the room so while we were out we didn't have to go back to check-in into the new room..

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
Thank you for your wonderful review. I'm happy to hear you had an enjoyable stay and received the accommodating service the team in Golden takes pride in delivering. We look forward to your next visit! Candace West Marketing Coordinator

"Golden, BC Best Western"

3
21/09/2015

Only hits the average rating. Our breakfast wasn't included. Doors were paper thin so we were up all night because of noise in the halls. Couldn't have our window open all night as we were on the ground floor and there was no sort of security. Hotel was clean, staff was very pleasant, bed was comfy and the bathtub was comfy. Wish I would have had time for the pool. It looked very nice.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Mountainview Inn, responded to this review
We value all guest feedback whether positive or constructive, thank you for sharing your review. Although a complimentary breakfast is not included, packages are available for guests who wish to include breakfast with their stay. We hope to have the opportunity to welcome you back to Golden in the near future. Candace West Marketing Coordinator