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Best Western Hotel Gold Canyon Inn & Suites, Gold Canyon

4.0/5  - basé sur 256 notations.
8333 E Sunrise Sky Drive, 85118-2992, Gold Canyon, United States - visualizzare mappa
Best Western Gold Canyon Inn & Suites - Facciata dell'albergo Il Best Western Gold Canyon Inn & Suites è situato nel centro di Gold Canyon. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Molti ospiti soggiornano nel nostro hotel di Gold Canyon per andare alla scoperta della Superstition Mountain o per partecipare alla maratona Lost Dutchman. Che tu sia in città per scoprire il tuo lato guerriero al festival rinascimentale o per fare un giro sui battelli della Dolly Steamboats, puoi contare sul nostro hotel di Gold Canyon. Disponiamo di un personale cordiale, siamo situati in un'ottima posizione e offriamo i migliori servizi in città. Dopo una giornata ricca di avventure potrai rilassarti in una camera spaziosa e ben arredata. Ti sentirai come a casa, grazie alle lenzuola di lusso e agli splendidi arredi. Gli ospiti del nostro hotel si sentiranno davvero nel Selvaggio West: disponiamo di camere sono a tema e nei dintorni c'è persino una miniera. Ci troviamo in una zona tranquilla, perfetta per trascorrere un soggiorno riposante. Vicino all'hotel ci sono anche alcuni campi da golf, se vuoi passare un pomeriggio sul green. La nostra regione è perfetta per rilassarsi, ma gli abitanti del luogo sanno anche come divertirsi, specialmente in occasione del festival musicale annuale Country Thunder USA. Il rodeo Lost Dutchman Days è molto popolare in zona, ma il nostro hotel di Gold Canyon si trova lontano dal trambusto della città: potrai quindi rilassarti dopo una giornata piena di divertimenti. Offriamo un comodo accesso all'autostrada, per permetterti di spostarti con facilità tra le migliori attrazioni della regione. Se soggiorni da noi per lavoro, apprezzerai senz'altro le nostre comode strutture meeting. Alcuni dei nostri ospiti abituali si trovano in città per lavorare con le compagnie minerarie o con il campeggio Canyon Lake Marina and Campground. Che tu sia in città in occasione di un evento speciale, per passarele vacanze o per lavoro, il personale del nostro hotel di Gold Canyon si impegnerà a farti trascorrere un soggiorno tranquillo e piacevole. Le nostre camere sono molto spaziose e sono perfette per soggiorni prolungati o per weekend lunghi. Quando sei in viaggio hai diritto al miglior servizio clienti e a confort di prima qualità: è esattamente quello che offre il nostro hotel di Gold Canyon. Soggiornando da noi sarai sicuro di vivere un'esperienza fantastica e ti troverai a breve distanza da tutte le principali attrazioni della zona. Prenota oggi stesso un soggiorno tranquillo al Best Western® Gold Canyon Inn & Suites e approfitta di un ottimo rapporto qualità/prezzo. Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Gold Canyon Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 256 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
114
Molto buono
70
Nella media
25
Scarso
23
Pessimo
24
CONSULTARE I PARERI SU
Affari Affari
30
Business Business
21
Da solo Da solo
19
Di coppia Di coppia
41
In coppia In coppia
84
In famiglia In famiglia
88
Viaggio con amici Viaggio con amici
27
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Would stay again"

5
30/10/2018

Very good. Clean, comfortable, VG breakfast. Staff very accommodating. Nice pool. As indicated, would stay again. Cannot add anything else at this time. Highly recommended. Have run out of complementary comments.

"If you need a accessible room, this is a great place to stay!"

5
17/09/2018

Since my accident a year ago, I need accommodations which have a walk in/roll in shower. I walk with a cane, but can no longer lift my leg to get into a shower over the tub. This room was excellent for folks who need accessible accommodations. The closet was low, and the "peep hole" in the door was low enough for me ( at 4'10") I cannot always see who is outside my door. Check in was smooth, there was covered parking (It gets hot in Gold Canyon) in the summertime! Internet connection was quite adequate. The breakfast was nice in a light and airy dining room. I would recommend this hotel to anyone, but especially to those who need an accessible room.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review.We are so glad you found all you needed in the accessible room. The roll in shower is great for easy access and you get a lovely patio to sit out in if you can bear the high temperatures. We look forward to your next visit

"Nice overnight stay"

5
07/09/2018

We dropped in en route to Phoenix without a reservation. Recommend this hotel. It was clean and quiet. Really enjoyed the stay. Staff was very gracious. Would recommend this to anyone traveling through as a good overnight stay.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad you enjoyed your stay and hope that you will get another opportunity to stay with us again.

"Great staff and value"

5
02/09/2018

In town for a family medical emergency, staff let us extend stay over phone. Value let us stay longer. Pool and breakfast were great. Wifi didn't work one night. No complaints Definitely will stay here again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. I am glad you had a good stay with us hope that you were able to resolve the situation with your family. We do look forward to your next visit in the near future.

"Won't stay again"

1
25/08/2018

The staff was super rude. We were told different things different times and no one seemed to know what was going on. Totally unwilling to work with us, despite our issues being their fault in the first place. We received one story when we called to make reservations and another when we arrived.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. I am not entirely certain as to the details of this reservation. I believe it to be an online reservation that you made for a single king bed. However, upon check in you advised us that it was in fact for a family of four people. We did have to charge you an additional fee for moving you to a different room in order to accommodate everyone. We are sorry you felt this to be unreasonable but we also need to maintain our occupancy rules for the fire department. We hope that you had an enjoyable day at the lakes and were able to enjoy the rest of your break. Thanks for business.

"Excelent in every way!"

5
11/08/2018

The owners were extremely hospitable and did everything to make our stay comfortable! Before my retirement I traveled the world and have stayed in hundreds of hotels of all major hotel chains, most have adequate breakfast areas and this was on par however, I do not believe I have ever seen a breakfast area as clean and well maintained and it was that way every single day throughout my 9 day stay with them! The rooms were clean and well maintained. The housekeeping was excellent, and we felt safe and secure at this property.There was a small lounge located at the property and the staff there was very friendly, we ate there and the food was delicious. I would highly recommend this property and will stay there again when I return to the area in September! This was a business stay for me and worked long days so I did not have the opportunity to take advantage of any of the hotel's amenities however I am sure that they are as well maintained as the rest of the property! P.S. There is a Walgreens across the parking lot, this was a plus for those that work late and need supplies, I also appreciated the reasonably priced items in the vending machine, many other hotels overcharge for this service....I was pleasantly surprised when I made my purchase from the machine.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We really appreciate it when our hard work is noticed and appreciated by the guests. It is nice to also have the lounge on site and the Walgreens next door. This makes it w=easy to grab a quick bite or supplies if you need them. We look forward to your visit in September.

"Correcting Previous Review of 2 Years Ago"

5
26/05/2018

Best Western Gold Canyon Arizona is well worth visiting. 2 Year's ago I posted a good review about this hotel with the exception of the lack of dining options located near the hotel. I was MISTAKEN. The hotel is very comfortable with a friendly and helpful staff. Breakfast is included and is not the normal continental make your waffle breakfast. I'm talking bacon, eggs and hash browns one day and eggs, sausage, biscuits and gravy the next along with fresh fruit! Where I made my mistake 2 years ago was not trying the bar and grill located 1/2 mile from this hotel called Wahoo. Burgers are very good and my wife's Caribbean salad was very good too. There is also another cafe around the corner but was closed. I'm guessing it was closed due to the Memorial Day holiday weekend but it sounded very good. Bottom line is that this hotel is very much worth a stay WITH easily accessible dining. We would definitely stay here again!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We are glad you came back to see us and enjoyed all the new restaurants in the are and hope you liked our renovations that have had done. We hope that we will see you again soon.

"Hidden Surprise"

5
25/05/2018

We have always stayed closer to Phoenix on our visits to Apache Junction in the past but this time went the other direction. What we found was a hidden surprise, beautifully kept up property and well decorated rooms at a good price and without the traffic hassles. This place even offers a certain number of covered parking spaces, a delight in the hot times of the year!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are so glad you found our gem hidden in the desert. We are glad you had a good stay with us despite the triple digit temperatures. We hope you will consider staying again when you visit Apache Junction.

"best western gold canyon"

5
23/05/2018

Friendly staff,clean,comfortable room.Decore was very nice.Covered parking was convient.Staff was helpfull,we weren't that familiar with the area.They suggested good places to eat.I would stay there again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your wonderful review. We are glad you were able to experience some of our beautiful local restaurants and area. We hope you will visit again soon.

"Excellent hotel!"

5
21/05/2018

We spent 6 nights here. This is one of the best managed hotels we've stayed at in a long time. The decor is tastefully done and beautiful. The room and common areas were spotless. The breakfast was above average.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are so glad you had a great stay with us. It feels good to know that all the hard that is put in by the staff is noticed and appreciated. We hope to see you again soon.

"Staff and Cleanliness"

5
16/05/2018

The Manager was very friendly and went to great lengths to make sure we had everything we needed. The hotel was very clean. The breakfast was very good.The southwestern theme in the lobby and second floor balcony was very relaxing.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are happy that you had a great stay with us and look forward to your next visit.

"Wonderful experience! Very patient and helpful, would reccomend"

5
16/05/2018

Jackie V at the front desk was very helpful and accomadating. We have two small children, which can be frustrating and she was kind and patient and worked with us. Our children ages 4 and 8 can be difficult to deal with at times yet she handled their energy and mishaps with grace. Over all she was a great employee and made our stay very comfortable while we waited for our new apartment to be ready to move in. She is definitely an asset to the team. The hotel itself is clean and comfortable but Jackie V and the houseleeper Maria were stellar employees. Maria was maticulous when cleaning the room and was very sweet, despite the mess our children created. Maria went above and beyond what she needed to do and did a thorough job. You hear horror stories of hotels not getting properly cleaned but this is just not the case. The is the first hotel, out of hundreds that Ive stayed in, that I felt comfortable walking around in without shoes. And that is saying something. RETHA was also a stellar employees, not only does she have a great sense of humour but she went above and beyond to make our stay comfortable and feel like home. I very rarely leave reviews but I was so impressed by the staff and hotel . If you are staying in the area, I highly recommend the best Western Gold Canyon. Thank you Jackie V, Retha, and Maria! If I ever need to stay in the area again. I will absolutely be staying here. Also, they have pool towels, which is a plus.

"Peaceful and Scenic"

5
11/05/2018

Great clean rooms, great breakfast and relaxing! Also has a nice pool and Vending machines. Walgreens is nextdoor.com and there's a lounge/bar on site with food like Burgers and Pizza. Good WiFi signal as well.

"Family Reunion Upheaval"

3
08/05/2018

We had a family reunion picnic planned on May 5th, we had rented a ramada rented at Lost Dutchman State Park back in January. A few of us were camping there and many others were staying at the Best Western Gold Canyon. As the reunion got closer and closer, there was talk of upcoming record temperatures. it was becoming obvious that the picnic was going to be really uncomfortable for elderly family members, a family member on oxygen, a family member that is 8 months pregnant and several young children. On Thursday evening the 3rd, we contacted the hotel to see if any of the conference rooms they showed on their website were available to rent, we explained our situation. We were told that there were rooms available and that we would need to call back the next day and speak to Pinky. The people that were camping, changed their plans and got hotel rooms there instead. We called as instructed, Pinky determined that the room that breakfast is served in would be the best option for us. When we were asking questions about tables, chairs, etc. we also asked about a place to set up our "picnic" food. We were then told that outside food is not allowed and was very rude about it. Mind you, this is a BEST WESTERN, not a Westin. There is an attached bar that offers some food items but who in the world would fathom that food could not be brought into a conference room at a Best Western, with no full service restaurant. They said they have a relationship with a caterer. When asked it we could have it catered, she said she would have to ask the manager due to the late notice and she didn't think the manager would want to do it. She gave us the name of a club house at a trailer park down the street, the office was only open M-TH so we weren't able to get a hold of them. We called Pinky back again asking for her to please bend the rules, otherwise the nine rooms that were booked there may have to be cancelled, her response was a firm no, and told us that if we were going to cancel, we would need to do it before 4:00 on Saturday, she obviously could have cared less. I mean come on, we were going to eat sandwiches and some salads and spend the rest of the time visiting with each other. So, they would rather leave a room empty that could have been rented for 150.00 (for 3 hours) and have nine rooms cancelled. We contacted a local Mexican food restaurant (Los Gringos Locos) to see if they could accommodate our group of 30 for lunch...on Cinco De Mayo. They were very nice and got us all in so we didn't have to cancel our hotel reservations. But here we were with our salads already made and toted from the White Mountains, Tonto Basin, Tucson and Vail so we decided we would eat that stuff for dinner. There was a patio outside of the pool area that had 4 tables and chairs so we decided to do it there instead of trying to do it somehow in the rooms. We start putting our stuff out and notice a woman staring at us through the door that goes into the breakfast area. I just knew she was going to give us some kind of a problem. She opens the door and rudely says "are you all guests of the hotel?" We tell her that we are. Then she says "Are you having a wedding or something?" Mind you, we are all in shorts and tshirts. We tell her no, we are not having a wedding, we are eating dinner. She goes back into the breakfast room and continues to stare at us. It was so uncomfortable. Anyway, they are not helpful and are indifferent as to if someone stays at their hotel or not. The hotel itself and the rooms were nice enough and the person at the front desk that checked us in was pleasant. We were glad it all worked out without the help of the Best Western staff.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are sorry that you felt uncomfortable and had some issues during your stay with us. We would like to clarify the matter regarding the catering issue and for your information we have a licensed premises with the state of Arizona. The restrictions that are in place are the legal standards we have to adhere to. I understand that you feel that a room sitting empty should be given away free, however we do have to set up the room and clean it afterwards. We do have have several locations for public seating indoors and out doors which is not an issue when you use them. Having been through the issue that you brought up I understand that the main issue was a complaint arising from another hotel guest . The problem was that your party had guests swimming without clothes on and I can understand that you were not happy about being called out on that but the use of the pool does require for you to have clothing on, We appreciate your feedback and will use your comments to improve our services in the future.

"Big room"

4
24/04/2018

It was a nice suite with separate living room, jacuzzi tub and a little private balcony. It is an older place but it was kept up nicely and quiet. Breakfast was good the first morning but the second the yogurt machine was empty, potatoes were dried out and crusty. It was beautiful weather but you aren't allowed to take your breakfast outside on the patio or to your room to your own balcony.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. We are glad that you enjoyed your stay with us and we most certainly encourage people to sit out in the patio for our breakfast, This is the time to enjoy our wonderful sunny weather and enjoy the view outside. We hope that you will get a chance to visit with us again soon.

"Nice hotel, poor service"

2
18/04/2018

I and a friend came here for a three night weekend stay from March 23rd to 25th in order to attend the nearby Arizona Renaissance Festival. At $601.10can, the room was expensive compared to other Best Western stays but we were willing to bite the bullet for the proximity to the Festival. We really admired the Southwest look of the building and decor of the lobby, not to mention, real, living cactuses twice our height, something neither of us had seen before in person. The room was typical size for a two queen, clean and had a cute little balcony. The windows all had shutters with narrow slats that let in little natural light but this is likely more of a feature than a bug as the sun is relentless during the day. The mountain view was gorgeous. We ate the complimentary breakfast all three mornings and it was better than average for this type of meal. They had texas toast for all three days, added peppers to the scrambled eggs one morning and offered turkey sausages another. This demonstrated an imagination we haven't found at other places. However, they offered either bacon or sausages each morning instead of both which I thought was chintzy. Having a Walgreen right next door was a life saver for picking up snacks, alcohol and forgotten items like sunscreen (how did I forget that!) as the hotel is it is out in a rural area. The staff was friendly but provided poor service which is why the rating is low. Because the hotel is so far away from anything that could be called urban life, I called ahead before booking the reservation to make sure we could get taxi service from the hotel to the festival and back to avoid drinking and driving. I don't know who I spoke to but they assured me, yes, taxis do service the area. Our first night I double checked that the front desk would be able to call a cab for us in the morning and she said, while she would be too busy, it would be a local call and therefore free, and handed me several cards. When I called each place the next morning, they informed me they were car services, it would be quite costly for a short trip down the road and I needed to book in advance. One of them was kind enough to give me the number to Yellow cab, which did agree to pick us up and said it would be about twenty minutes. Due to traffic, the pick up took about forty-five minutes with the cab driver contacting us frequently with updated ETAs. In the forty-five minutes we sat in the lobby waiting, the woman at the counter serviced a total of two parties of less than four people so she clearly could have called us a cab herself, a service I have never been denied at any other hotel. (At the Best Western in Castle Rock, Colorado they told us when we called to inquire about transportation to the Colorado Renaissance Festival we would need a car service in order to get to the festival and upon our arrival they called and booked it for us, no problem.) When the our first day at the festival ended, Yellow cab refused to return to get us. They told me they do not service that area and the nice gentleman that delivered us in the morning never should have agreed to take our fare. We went to the first official people we could see, which turned out to be the first aid personal, and they went above and beyond trying to find us a ride. No service, including Uber, would come and get us but they spoke to our hotel and a gentleman there (Eugene?) agreed to pick us up if we could not find alternate arrangements. We could not (and it turned out we were only one of several parties stranded by Yellow cab that day) so we called the hotel and were told the person we spoke to was gone home for the day and, basically, we were on our own. Special shout out to the lovely sheriff who took pity on us and kindly drove up back to the hotel. As we usually do when attended these festivals, the second day we drove ourselves and limited our drinking. Upon returning to the room, we discovered it had only been partially cleaned. My friend's bed was made, mine was not. The towels were replaced but not the toilet paper or the plastic glasses and our bath mat was missing. The empties were gone but the wastebasket was still full. We called down and the woman on desk duty offered to take care of it. We were tired and didn't wish to have someone bustling around the room as we were trying to relax. Instead I went downstairs and got the missing items myself. Worst of all, about four dollars in change I had wrapped in a plastic bag and buried in my luggage, since there was no safe, was missing, something I didn't discover until I returned home and unpacked. Good thing the rest of our valuables were locked up in the rental. When we checked out the next day, before the check out time of eleven, the woman at the desk refused to give me a final statement. She told me the system had already checked us out and she could not recall the statement. This was not our experience at the Best Western in Castle Rock, Colorado or the Best Western in Shakopee, Minnesota (stayed while attended the Minnesota Renfest and they had free shuttle service to the festival!). I have since checked and they did not add any fraudulent changes to my stay but I do not like not having a final statement for my records. These things did not ruin our trip but they did ruin our hotel stay so I cannot in good conscience recommend this hotel.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review and detailed description. We are glad that you enjoyed the fun Renaissance Festival. We have tried the shuttle service for the Fair in the past years but have found this not be a viable option. The main reason is that there is not much demand for the shuttle. We get at the most 5 people annually who request the service and this is not worth the time and effort put into it. We are sorry that you had trouble with getting a cab back to the hotel. Unfortunately, we were extremely busy at the hotel too and did not have anyone free to send out to rescue you. We apologize for the housekeeping issues you had and will be providing additional training to improve our services. The reason why you were not provided a receipt was that you had a prepaid reservation made through a third party. The receipt therefore would only be available through them. Thanks for your stay and we hope that you will us another opportunity to provide with a superior experience.

"Old and dated for the price"

2
11/04/2018

I was expecting nicer for $250. It's old, the water just trickles out of the faucet, and the air conditioner is one of those wall units that pipes uneven air in the room. Ours made a loud thunck every time it switched from fan to AC. The bed was nice and firm though. And the bruch was abysmal.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. We are sorry that you had trouble with the air conditioner. We will have this checked by our maintenance department. We We do not offer brunch at this property. Thanks for bringing matters to our attention and we hope you get a chance to visit us again and have a superior experience.

"To avoid"

1
02/04/2018

Bw always confirms its awful standards..300usd stay for a dirty room. Bed was half made..hair, dust and paper behind the sofa and under the tables. 3 out of 5 lights not working. Staff not interested in the guests needs and requests.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. I am sorry that you found so many housekeeping issues during your stay with us. We would appreciate some more information about your stay if you could kindly call management on 480 671 6000. We tend to perform much better than your experience with us and will definitely provide further staff training to ensure that no one else has go through this again. Thanks for bringing the matter to our attention.

"Bikers"

2
01/04/2018

We had trouble with the price we were quoted when we called for reservations, we called in January for these reservations. There was someone's shampoo and hair in my shower and was fine until I saw the previous persons towel on the back of the door. Very disappointed in the stay.. Very convient location for us with our bikes but having second thoughts for next time. Years past no trouble but the lady at the desk was not there last yr and she was very unprofessional, and very disrespectful.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are truly sorry that you had so many issues with your stay with us. We do work extremely hard to ensure that the rooms are maintained to a high standard and apologize for the housekeeping issues you had in addition to the check in problems. We will certainly be looking into the further training to correct the situation. We hope that you had an enjoyable week in biking in Arizona.

"Desert Sun and Fun"

5
26/03/2018

Spent 3 days at the BW Gold Canyon and loved it. The décor of the property is so welcoming and southwest. The rooms are decorated with nice touches of Southwest décor and each one features a porch or patio. The best rooms are the ones which look into the swimming pool area or out to the Superstition Mtns. The rooms to the South and the West look out to the roadway or the parking lot of Walgreens. The South facing rooms will have more roadway noise if you are a light sleeper, tho it tapers off late in the evening. The pool area is nice with outdoor pool and spa, plenty of chairs and a patio outside the breakfast room where you can sit outside and enjoy the morning and eat breakfast. Breakfast items varied each day and Tuni the staff person was very helpful. All staff were very helpful.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. Our poolside rooms are very popular and can get you catch a great sunrise or sunset depending on what side of the building you are at. We are so glad you enjoyed yourself here and had a great breakfast to start of your day. We hope you can return soon and have some more fun here.

"Wedding during Spring Training"

4
24/03/2018

The rooms were spacious and the cooling system was both efficient and quiet. The breakfast was good and plentiful and it varied from day to day which we enjoyed. There was live entertainment at the hotel lounge but we never stayed around to enjoy it because we were on a tight schedule. Getting to the hotel from the airport was easy as was access to many of the area's attractions.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. We are glad you enjoyed our amenities especially the great breakfast. We hope you enjoyed the wedding and it was nice that the temperatures stayed in the 80 degrees while you were here. We hope to see you again soon.

"Great location"

4
22/03/2018

We stayed here so we could get an early start at the Arizona Renaissance Fair. 5 minutes away. The staff was helpful and friendly. The room was spacious and clean (suite). The decor was wonderful. The breakfast was, well, just like any other breakfast you'd get at any hotel. We will be back next year.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad you enjoyed your stay with us. What a fun day to have at the Renaissance Fair . It certainly has a lot of entertainment to offer. Looking forward to seeing you again next year.

"A great stay in Arizona."

5
16/03/2018

A great hotel with great service. An excellent breakfast with variety from day to day. Rooms with a pool side entrance as well as hall entrance. Clean and a friendly staff. Close to places to eat and places to visit.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are so glad that enjoyed your stay with us and liked our hearty complimentary daily breakfast. We are glad you got some great temperatures while you stayed with us. We hope to see you again soon.

"Pet Free and Spotless"

5
12/03/2018

I would highly recommend this motel for two important criteria. It is a pet free motel which is critical in keeping a room clean as well as suitable for some who are allergic to pet hair etc. a lot of motels have become very lax in being pet free. The very least they need to do is to have pet free rooms if they do allow pets. The room was spotless, very clean. The breakfast was top notch - I especially liked the fresh fruit. I would highly recommend this motel and will certainly stay there again if in the area.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We appreciate you noticed that we take extra precautions on being a pet free and 100% non smoking hotel. It does help in maintaining the cleanliness of the hotel too. We are leased you enjoyed the breakfast too. We do look forward to your next visit.

"Handy location"

3
05/03/2018

We stayed here because it was close to our friends RV park. I could not believe there was no safe in the room! The Walgreens is next door which is handy. Other than the pub there isn't too much else close by. The breakfast was okay. Room was clean. It was a little cool out but we sat by the pool, hot tub could use some maintence.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for our review. We appreciate your feedback regarding your recent stay with us. We do offer free safe lockers at the Front Desk so if you do need please feel free to ask. We will certainly have our maintenance look at the hot tub to ensure that everything is in good working order. We hope to see you again soon.

"The best of the Best"

5
24/02/2018

My wife and I recently moved from CT to AZ and stayed at the Best Western Gold Canyon while we had modifications done to our recently purchased home. As a wheelchair bound traveler, I prefer BW as they have the best accessible rooms. I have to say that BW Gold Canyon was the very best hotel I've ever stayed at. The room was spotlessly clean, everything worked perfectly and it was very well maintained. The best part was the staff. Pat and Ed went out of their way to make our stay a very pleasant experience and the support staff was very helpful and courteous. The included full breakfast was excellent and served hot and fresh I highly recommend this facility.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. It was a pleasure having you here and we hope you settle down well in your new home. It will be great not having to deal with the snow any more. Please stop by to say hello when you get a chance.

"Perfect Stay for Gold Canyon Attactions"

5
24/02/2018

Stayed 4 nights for our annual spring golf getaway. Very clean room and bathroom. Was very happy with the staff's friendliness and speed of check in/out. Very good breakfast choices that changed daily in a nice cafe setting. The lady that took care of the breakfast area was wonderful and kept the area clean and the food hot. Thanks BW, we will be back next year.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great response. We are so glad you enjoyed your stay with us and hope that you were able to catch some of our sunshine while here. We look forward to seeing you again.

"Very nice hotel with access to Superstition Mountains "

5
19/02/2018

Stayed here for the Lost Dutchman Marathon and love the hotel. Rooms are nice with comfortable beds. We had a balcony which was very pleasant for relaxing. Staff was friendly and helpful. The marathon finish / shuttle is in Apache Junction so from a logistic standpoint it would have served us better to stay closer to the event as Highway 60 can be stop and go. Still this was a very nice hotel.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are so glad you enjoyed your stay and wish you many congratulations on completing the Lost Dutchman Marathon. We will ask the organizers about offering a shuttle service for next year if they can. Hope to see you again next year.

"Riza - Front Desk"

2
17/02/2018

$$$$$$$$$$ 1st, people 2nd. Rooms were excellent, there was no leniency when I was stuck between a rock and a hard place. A $200 room for only 8 hours. Management does not seem to care for the misfortuned, if this gets to them please help the working man out.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are sorry you feel the rates were high for your stay. Our beautiful Arizona weather in the winter does cause a lot of demand for rooms and hence the high rates at this time of the year. We hope you were able to get some rest during your short stay.

"Perfect stay"

5
07/02/2018

Spacious room, comfortable bed, spacious bathroom, cute balcony, many items for breakfast, Hotel well looked after, nice desert decor. Friendly staff. There was a bar on site but we didn't check it out.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for taking the time to review our hotel. We really appreciate the great feedback and are glad that you enjoyed the balcony in the room. Some of them make a great place to catch the beautiful Arizona sunsets and sunrises. We hope to see you again soon.

"Nice clean rooms. Appreciated the nice bathroom counter space. Breakfasts changed each day."

4
03/02/2018

Nice clean rooms. Really appreciated nice bathroom counter space. Breakfast were change through the week. Quiet location even with the highway nearby. Nice to have the lounge attached where we could get food and beverage too. Kind of disappointed that the room rates went higher on Wednesday.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad you enjoyed your stay with us. The rates do vary on a daily basis depending on demand for the day be it a weekday or weekend. We are glad that you got to have super Arizona weather during your stay. We hope to see you again soon.

"A Good Stay"

4
24/01/2018

We stayed four nights and found that this hotel met all our needs at a reasonable price. There were both pros and cons about the facility but the pros won out. The pros were a comfortable bed, a good shower, a decent breakfast and a very clean room.. The cons were a stuffy room that needed the fan to run all night or the room got too warm. The same hot food each day at breakfast (bacon would have been a nice change from the sausage) and a yellow jacket nest right next to the hot tub that kept us away as they kept buzzing us, oh and the pool that is supposed to be heated was too cold to use. Food, sleep and cleanliness are the most important thing which was handled okay hence the 4 star rating. The pool and hot tub issues were not that important so didn't affect the rating. If we are in the area again staying here would be a no brainer.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding the your recent stay with us. We will take your comments into consideration and raise the temperatures of the pool. We do also serve bacon as well as sausage but did have a missed delivery last week and did not get the bacon in stock. We hope to see you again soon and provide you with an improved service.

"Can't wait to come back"

5
21/01/2018

I really enjoyed my break here over Christmas. The staff was extremely friendly and welcoming and the room was large, super clean and well maintained overlooking the beautiful Superstition Mountains nearby. The pool area was also great and very relaxing. I will definitely be re-visiting.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you akashagrawal88 for your lovely review. We are so glad you spent your Christmas break with us and were able to enjoy our beautiful warm temperatures - truly unseasonal. We look forward to seeing you again soon.

"Pleasant stay east side Phoenix with easy access to Superstition Mtns"

5
16/01/2018

We've stayed at this Best Western multiple times on winter trips to the Superstition Mtns area during the Christmas holiday season. Extremely convenient location for easy access to Lost Dutchman State Park, Goldfield, Boyce Thompson Arboretum, etc. Great pool area, quiet rooms with comfy beds. Breakfast has improved from previous stays...always a bonus!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Roy B for your review. We are glad you enjoyed your stay with us and appreciate the great feedback on our much improved breakfast. It is always appreciated when people enjoy the improvements. We look forward to seeing you again soon with even better service.

"Super clean and well-maintained"

5
11/01/2018

Beautifull place. Looks good with great views of the mountains. Very clean, very quiet and a nice breakfast, too. Loved the western decor! Besides the breakfast room in the morning, there are other areas to relax. We are planning to come here again!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review DGB41. We are glad you enjoyed your stay with us and we are indeed very fortunate to be so close to the beautiful Superstition Mountains. Hope to see you again soon

"Great hotel - lovely pool, friendly staff"

5
10/01/2018

Room was great - comfortable bed, plenty of space. Breakfast was good, front desk staff were very friendly. Heated pool and hot tub were a great plus. Really like the "south-west" decor as well. Nothing negative to say!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you ShreenaK for your kind review. We really appreciate the great feedback. We are happy you had a great Christmas break with us and look forward to seeing you again soon.

"My husband and I have never been treated to rudely by hotel staff."

3
04/01/2018

The manager of this hotel blamed us for their confusion regarding our reservations and accused us of “being a no show “ after our two night stay and attempted to charge us an additional fee. There was never an apology for their confusion. Only a statement made by the staff “this is not my fault!”

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you I5622ZCkareng for your review regarding your recent stay with us. We apologize for the confusion regarding your reservations and can assure you that no additional fees were charged to you. Thank you very much for bringing this to our attention and assure you that we will provide additional training to our staff for online reservations made by guests. We hope that you shall visit us again.

"We were on a relaxing trip to see friends."

5
19/12/2017

We saw all of our friends and had lots of time with them. It is very easy to get to where they are living. We enjoy your hotel very much. Hope to come again next year. We needed the handicap room and it was great!!!!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We appreciate your feedback and are happy that we met with your expectations. We look forward to seeing you again soon.

"Appalled!"

1
12/12/2017

Let me start by saying if you're wanting to stay here since it is in Gold Canyon and closer for you than Mesa, don't! This hotel could be diamond in the rough but instead it was absolute nightmare for my family as well as my sisters. My wife and kids checked into the hotel in the lobby and proceeded to stay there for 3 nights. I checked out on our last morning and everything was fine but about 2 hours later I received an email with video surveillance of my wife and children (11&12) stating that my card had been charged additional fees because they incorrectly charged for only 2 occupants. I called but the manager Pat was too busy and then never returned my call so I emailed them explaining that we checked in as 4 not 2 but she replied they need to cover their expenses. I cannot believe the audacity of this woman sending surveillance pictures of us and my children over the internet and charging us extra fees after our departure like we were convicts. We have since contested the charges but who wants to deal with this type of nonsense while on vacation visiting family in Gold Canyon. My sister stayed in the room next to us and had similar issue where they booked the room over the phone with the clerk for a particular rate but upon checkout the manager insisted that was an incorrect rate and then proceeded to change their bill to a higher rate. They have also contested the charges since they have email confirmation. The room was okay but the linens were seriously outdated (but you can purchase for ~$200 lol). The pillows were terrible and we all had stiff necks after we slept here. Every morning I had to go search for extra towels so apparently they suffer some sort of shortage. We are not early risers so we never made the 9am cutoff to eat their breakfast and there was no coffee offered anywhere after that time. I'm sharing this because we really do not want friends and families of Gold Canyon or the surrounding golfing community to have to experience this type hassle while on vacation. I really am not concerned about the money but this is not the way you treat customers if your struggling to cover overhead. Raise your rates. Extremely rude and unprofessional!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for review 227lancer. We are truly sorry for the troubles you have had during your stay here. I believe there have been several conversations between the Manager and yourself. This is not an appropriate place to discuss your issues using defamatory and accusatory language. We certainly do not wish to get into a war of words with he said/ she said. Please feel free contact the manager on 480 671 6000. Thank you for your time and we wish you all the best for you and your family.

"prep for parents winter home"

5
05/12/2017

my son and I were in az for 5 nights to prepare for parents arrival in apache juntion home. when we came across the best western, the property was clean, friendly, super breakfast, along with a bar and grill attached. highly recommend

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you so much for your review. We are so glad you enjoyed your stay with us and hope that your parents have a great sunny winter in Apache Junction. We look forward to seeing you again soon.

"Diamond in the Rough"

5
03/12/2017

Being a hotel owner there are certain things I notice now in other hotels that I wouldn't before. I can not say enough about the great amenities and staff. Everything was well clean, along with a great bar and grill attached to the hotel. See you next time.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review . We are happy that you had a wonderful stay with us and look forward to seeing you again soon. Happy Holidays to you and your family.

"First stay"

3
27/11/2017

This hotel had a great breakfast but never refilled the oatmeal :-(( The bed was very comfortable but the lotion and shampoo were both empty. It also felt like the room was unfinished or needed more decorations.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We apologize for not having replenished the oatmeal at breakfast. I can only think the reason would be if it had already been past closing time. The shampoo and lotion should have been refilled of course. We will be using this information to retrain the staff to pay more attention to detail. Our interior design is a southwest style and that is the way it is supposed to be a wood minimalist style. We hope you had a great Thanksgiving while you were here and hope to see you again.

"We are here for vacation. SMILE!"

1
27/11/2017

Can't say I enjoy staying here - the room is clean but the A/C is very loud. The front desk sent a rollaway bed upon my request but charged a fee at check out without revealing the cost upfront. Overall, I feel that the front desk staffs need to be trained or find another job. No caring, not friendly. Very snobbish and trying hard to nick-and-dime the customers. My key expired at 9:30am. At re-key, I was told because we were leaving that day and sometimes the key expired early - The check out time is 11am. They heat pool and hot tub is nice amenity but finding pool towels is another story. I am a member of two other hotel chains. If this is the way Best Western runs their hotels, they will not be getting my business.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are so sorry that you had a bad experience during your stay with us, As per our discussion earlier the money was refunded for the rollaway bed already to your account. We have plenty of pool towels in a bin in the exit by the pool with a sign saying clean pool towels. Also we provide extra pool towels in each room in a drawer. As I explained to you we do not make the keys so they expire at 9.30am . That would be disastrous for all our guests checking out to have keys stop working at that time of the day. The most likely reason for your keys to have stopped working was to have them by something magnetic, usually a cell phone. We are so glad you enjoyed our heated pool and that you were able to stay for several hours after check out time to enjoy this facility. We thank you for your business and completely understand that "Best Western" is not always the best fit for every single person every single time.

"Good place."

3
20/11/2017

This is a good place but not an excellent place. Staff was sort of friendly. Check out lady was a little grumpy. There was no “hope you had a great stay” just a mumbled thanks...sort of. It was a good location on the east side of PHX.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are glad you and your family had a good stay with us. We hope you are able to come back during the cooler temperatures.

"quiet, comfortable and beautiful place outside of Mesa, AZ"

5
15/11/2017

A one night stay as we visited our son and family watching ball game participation comfortable beds, good water pressure in shower, close to our relatives, beautiful views of the Superstition Mountains clean rooms and public areas Away from hustle and bustle of Phoenix WILL DEFINITELY RETURN

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are so glad you enjoyed your stay with us and look forward to seeing you again soon

"First Visit"

5
06/11/2017

Our first visit to this hotel. It appeared to be new and was very nice. The staff was very helpful with information and directions. Very convenient to Superstition Mountain areas. There were excellent restaurants within a mile or two. Would certainly recommend DJ's Fairway Grill. Good food and drinks at a fair price.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much 93lloydr for your review. We are so gla you enjoyed your stay with us. The hotel is not new but we do work hard to maintain the "new" look by keeping it super clean. We are truly blessed to have the majestic Superstition Mountains so close to us. We hope to see you again soon.

"Seniors traveling"

5
18/10/2017

Absolutely the best place to stay! My husband and I have stayed in a lot of different hotels/ motels and this was by far the best! The ladies at the front desk were very helpful in answering our questions and pointing out interesting things to do!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are so glad that you has a great stay with us. Come back to see us again April when the desert flowers are in bloom. Hope to see you again soon.

"Business Run"

5
01/10/2017

Was the best in the area for what I needed, clean, close to the project I was working on, price was good, one of the better Best Western's I've been at since the ownership pattern changed after the '70's, close to good food.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks LeonardW for your lovely review. Indeed Best Westerns have been several changes over the past few years in order to meet the needs of current traveler. It is lovely to see that people do notice the work that has been put into to improving standards and glad you chose our hotel to stay at. Your next stay will be welcomed by any of our Best Western families.

"Quiet, Clean and Mountain views"

4
25/09/2017

Very spacious room and bathroom. An added bonus is an outside balcony where you can sit and enjoy the mountains of the Superstitions.The beds provided a great night's sleep especially with four pillows and a quiet hotel. The complimentary breakfast was full of carbs, and a variety of fresh fruit. Eggs and sausage were available although The eggs lacked an authenticity of fresh eggs.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you denisedW173SC for your review. We are glad you enjoyed your stay with us. We are very lucky indeed to have the Superstition Mountains at our doorstep to enjoy. The eggs we use are liquid eggs and certainly are fresh. We will check and see if we are able to find any alternatives. Hope to see you again soon.

"Great stay"

5
24/09/2017

Spent a week here while clearing out storage sheds in area. Staff and service was superb!! Even though it was a sad event for being there, this hotel was over the top for being a welcoming sight to stay at!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you JoanP for your review. We are glad you enjoyed your stay with us and hope you have been able to get everything organized as planned for. Hope to see you again in the near future.

"Great place to stay when in Gold Canyon"

5
14/09/2017

We have been to Apache Junction about ten times and have used the Best Western nine times. We tried a golf resort one time and just didn't get the same attention. We have family offering us to stay with them but the Best Western service and accommodations just keep us coming back.

GoldCanyonINN, Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you so much for your review. We have recently gone through lot of upgrades and have improved the services. We are glad that you are pleased with it. As you have stayed with us for a while it would be nice to see if you feel we could have served you differently or better. Look forward to your return visit.

"Very ood experience overall"

5
08/09/2017

Stay here for Labor day weekend and really had a good experience duringmy stay with my family. Location is a bit isolated but I don't like very populated areas ayway so this was perfect. Rooms are very clean and the decor is very nice. Breakfast was actually very good will stay here again next time I'm back in Arizona.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review P2603VJjosem. We are so glad to you had a great time at our quiet location. We look forward to seeing again soon.

"Hotel booking near Phoenix"

5
31/08/2017

Pleasant staff, neat and clean hotel. Friendly guest services. Breakfast (included) was more robust than typically seen at comparable hotels at this price point. No issue with the rooms. Error made in booking either from Expedia or the hotel (I never found out where the error happened) meant that I had to pay a small additional fee during check-in. (I booked a room with 2 queen beds but the hotel had me down for a single king so I had to pay an additional fee to get the room I booked). Walgreen's located right next door which offers affordable amenities and a quick grab and go snack for after hours. A few restaurants in the area which are within 1-10 minutes driving distance. Covered area in the parking lot if you want to park your vehicle in a shaded area away from the mid-summer Arizona sun. Had stayed at this hotel a year prior. Very happy with the establishment and would definitely stay there again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We have looked into your reservation and are not sure what had happened with the reservation. We will check with Expedia to see if we can find out any further details. We are glad that the rest of your stay was great .

"Nightmare of an Experience."

1
14/08/2017

Worse stay EVER!!! We booked our room and our son's and his soon to be wife's room in February of this year. Upon arrival we were rudely informed that they did not book our son's room. We booked the rooms for the wedding that was taking place that weekend. I was so upset because Jackie, front desk manager, informed me that they did not have a room for the soon to be bride and groom. I provided proof of payment and the reservation. Still did not fix their error. Jackie left it for the night person to take care of it. Also, she informed me that our room was not ready and I understood that because it was 1:00 p.m., and check in was not until 3:00 p.m. I signed all the appropriate information and provided my card to Jackie. The wedding party ladies all went to have our nails done for the wedding. My husband called me because our room was ready, but the night receptionist did not have any of our information, nor did Jackie leave her with any of our son's information regarding their room. Completely ridiculous and absolutely horrible. My husband had to provide his information, yet I had already provided my card for everything. Get back to the hotel after our prearranged nail appointment and our son's room was right next door to ours. So not cool. Worse weekend hotel stay ever!!! No acknowledgment for Jackie's behavior, rude attitude, and Jackie had the worse memory ever!!! The next day still no apology from her for her screw up. Best part of the weekend was the beautiful wedding that took place at the Superstition Mountains.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your response to your stay with us in May. I have had a chance to look into your reservations extensively for your group. From what I can tell is that the first person checking in asked for all the rooms to be checked in and they were all adjusted to be matched and put in the poolside downstairs. These rooms were supposedly only with the same last name. The confusion happened when your daughter checked in with her reservation being a different last name. Unfortunately when reservations are made with different last names we may not fully know people are related or maybe related. When your daughter checked in she was upset at not getting a first floor room as she wished. This sometimes is beyond our control due to the availability of rooms. We are sorry that you feel that your reservations were not handled correctly and we will ensure that such does not reoccur. Congratulations to you and your family on the wedding.

"Rude personal"

2
14/08/2017

The rooms were nice and clean ... my husband and I stayed there 2 days for my brother's funeral last week . There was one woman that took tickets for breakfast that was very rude.. she treated us like criminals. Never have we had to have tickets for breakfast that was marginal. Also, only had one half roll of toilet tissue when we arrived in our room .. husband ask the same lady if he could have a roll off the cleaning cart since we were out.. she ask rudely what our room number. Like we were going to steal a roll of toilet tissue . Then the next day after we returned from the funeral .. went to take a shower. Only had one used wash cloth, 2 used towels, no hand towels, one half used bar soap, the container for shower soap was completely out. When I called for more wash cloths and hand towels they brought right down, there excuse was new employee.. they need to retrain personal. Will never stay there again. I

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review regarding your recent stay with us. We apologize most sincerely for things shorted in your room. These do not meet our usual high standards and we will certainly be retraining the new staff in such matters. We also issue out breakfast vouchers upon check in and do advise all guests that they will be asked for at breakfast. The vouchers help us account for costs and occupancy. Once again we apologize for any inconvenience caused and hope you give us another chance to prove ourselves better. Thank you.

"BW Sedona AZ"

3
08/08/2017

I had a not so good experience with the people at the front desk concerning my payment transaction and debit card that affected my stay and overall peace on my vacation, however they did finally fix the mistake. I really enjoyed the quality of the room, location and overall atmosphere during our stay. I did envision the pool being a little more flashy but it was very basic, I didn't feel like it was any different than a rec pool back at home. I have always loved and enjoyed BW and if you consider their business you will most likely love it!!

"Great experience"

5
16/07/2017

The staff there were courteous and pleasant to deal with when we saw them. We were in and out of most of the day but came back to a clean room which great. Nice breakfast which had a very nice selection. The location is about 45 minutes from the airport and has some beautiful hikes in the area.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review. We are so glad you were able to get in some hiking despite the thriple digit temperatures we have been having. We hope to see you again soon.

"Nightmare"

1
15/07/2017

Worst experience ever! The night receptionist was a racist and singled me out as I was the only African American guest staying at the property. She required me to show ID at breakfast but didn't require the same from other guest (if she wasn't the same person that checked me in upon my arrival I may not have given to much thought to it). She then referred to me to as the "Black Guy". When I told management of this their response was she is new to the country. So I guess that's ok with management. So I guess African Americans are not welcomed at Best Western.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for bringing this matter to my attention. First, I want to apologize. The Best Western Gold Canyon does not tolerate discrimination of any kind. After speaking with the clerk, she understands that what she said was unacceptable. It is also not our policy to request an ID at breakfast.We ask for vouchers that are issued at check in. We have used this as a teachable moment because it does not meet our high standards. Again, I offer my most sincere apologies.

"Great Best Western"

5
14/07/2017

The views are beautiful! Our room is always clean. Good breakfast. Comfy bed and great AC!! It's peaceful and good wifi. Also ggeres a little computer room you can use. Nice bar/lounge. We had a burger that was really good from there.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you HeatherGAz for your lovely review. We are glad you enjoyed your stay with us and were able to use our lounge during your stay. We hope to see you again soon.

"“The Most Outrageously Rude Staff/Owner Ever!”"

1
12/07/2017

I spent two days at this facility for a business meeting. On the first day, the woman at the hotel desk was so shockingly rude I was stunned. Then, a woman I believe to be the franchisee or possibly the manager, came into the meeting room to follow it up with more outrageously rude behavior in front of everyone attending the meeting. And this was not an isolated incident. As the day progressed, I learned that various participants in the meeting were also met with rudeness by these same people. In all seriousness, their conduct was so stunningly inappropriate (especially in a service industry) that it can't adequately be described it in a brief comment. I'll be contacting Best Western HQ directly. Also, I can't comment on the rooms, but the conference rooms were marginal, at best.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you KathyB for bringing your experience to our attention. This is highly inappropriate behavior as well as not like us usually. We will certainly be providing more training to staff to correct this. We hope that you will give us another opportunity to serve you again.

"Great customer service and friendly staff"

5
09/07/2017

Clean and quiet, great customer service. Check in and out was fast and easy. Breakfast was good and plentiful. Room was clean and stocked. Perfect location for our trip to the Salt River. Will definately stay here when qe go again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are so glad you had a great stay with us. We hope that you enjoyed Salt River despite the high temperatures and hope to see you again soon.

"East Side Option"

5
29/05/2017

Great location to stay on farthest east side of Phoenix off of route 60- helps avoid morning rush hour if you are traveling eastbound! Turn on the fourth (and last) traffic light in Gold Canyon if you are eastbound.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks 588douglasf for your review. We are so glad that you enjoyed your stay with us. Our location is just enough to be in the Phoenix suburbs but far enough to be considered as a great getaway. We hope you come and visit us again soon.

"Pleasant place to stay"

5
26/05/2017

We had a pleasant stay here. Our spacious, comfortable room faced the courtyard and swimming pool. It was nice to sit outdoors on our patio, and read and relax. The motel also has a bar with good beer. And they offer a decent complimentary breakfast in the morning. Our only complaint is that the coffee in the room was terrible, even compared to standard motel room coffee. It was so bad we couldn't drink it. Maybe something was wrong with the coffee maker.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you LeonP for your review regarding your recent stay with us. We are so glad you enjoyed our popular poolside room. We will take a look at the cofee we provide to see if we can change out the brand. We look forward to seeing you again soon.

"Great Hotel for Gold Canyon Area"

4
26/05/2017

One of the best hotels we have stayed at for the price. The staff was very good and very helpful. The rooms are clean and well maintained. The pool area and fitness room are both well maintained and inviting.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you 10kittyk for your review regarding your recent stay with us. We are so glad that we were able to meet your expectations and look forward to seeing you again soon.

"BW Gold Canyon hotel"

4
23/05/2017

Good, modern and updated hotel, very clean other than a little mold issue around the tub enclosure but not serious. Staff was very pleasant and helpful. Pricing was average for this type of hotel. Pool and Hot Tub were well maintained. Good location to see sites in a 75 mile general area.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Kenz. for your review regarding your recent stay with us. We will certainly look into the bathroom issue. We hope to see you again soon.

"Great affordable place to stay!"

5
08/05/2017

The Manager and her staff were very nice and they went out of their way to take care of me. The pool and hot tub were great. Breakfast was like most but very good with hot food...fruit and coffee and OJ. I would definitely stay here again!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review . We are pleased that you enjoyed your stay and look forward to seeing you again soon.

"Needs updating"

3
01/05/2017

This hotel needs a great deal of updating. Rooms seemed dark and dingy. The fitness center doesn't open until 9 am, rather late if you need to check out. The selection of breakfast items was considerably poor in quality.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Charlene C. for your review. We are sorry that you were not happy with your stay and will certainly look into the issues you mentioned. We provide 51 items in our breakfast mostly using well known US brands like Kelloggs and Quaker cereals. Yoplait and Actvia Yoghurts, Nestle Toppings as well Gluten free granolas and Sun Maid Raisins, Philadelphia Cream Cheese, Sara Lee Bagels and provide organic breads. The creramers we use are made by International Delight company . We use all local fresh seasonal produce for fruits. We use Jimmy Dean meat products.. Most of these brands are well accepted in our area but I am sorry that all these are considered to be of poor quality to you. As regards to the Fitness Center , we always open it early for anyone who would prefer to use it earlier.

"Disappointing Management/Ownership"

2
26/04/2017

Clean functional property, conveniently located near a state highway but without the accompanying noise you might expect. Suitably appointed with microwaves and refrigerators this property is OK for 1 night stay in the area. However we had a bad experience with the management. A relative mistakenly checked into the hotel to attend a wedding in the area, not realizing they had a reservation at another venue. They did not enter or take possession of their room but were denied a credit to their debit card. I will never again book with Best Western as there is no corporate responsibility; only franchisors who take advantage.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. The reason for the charge on the room was that the guest had checked into the room and although they did not enter the room they held on to the keys. They came back 5 hours later after the wedding was over to ask for the charge to be removed because a relative had made another reservation for them at a different hotel. Did they try and ask the other hotel to cancel the reservation which presumably they had not even checked into the room. We do not believe this to be unreasonable charge since we never had the opportunity to even try and resell the room until after 9pm. Although it seems to be unfair to your relative but do you genuinely believe to be a reasonable expectation to check in to a room and then say five hours later, hand the keys back and say I no longer need it? We are glad the rest of your party had a good stay with us.

"1 night stay"

5
05/04/2017

Passing through. Wish we could have stayed longer. Such a beautiful area with great hiking trails that we would have liked to take. We only had time to take 1 hike so we didn't get to see the hieroglyphics but maybe next time!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review. We are glad to you had time to a single trail instead of none. This gives you a great flavor of our beautiful surroundings of the Superstition Mountains. Do come back and try some more trails near Peralta too.

"Spring break getaway"

4
04/04/2017

My boyfriend and I came here March 26-31 for spring break. We were visiting my parents staying nearby. Lovely hotel , clean and comfy bed. Only downfall was a very rude lady at check in time. I inquired about a safe and she didn't say much and seemed like I was an inconvenience asking about it.My suggestion is for the manager to have a staff meeting and review the way staff deal with customers.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you kristin for your review. We are glad you enjoyed your stay with us. We will most certainly provide further training to the staff regarding the free safe service we provide to our guests. Hope to see you again soon.

"A clean, roomy place to stay"

5
03/04/2017

Many choices for breakfast. We stayed here several times with our two granddaughters. They did not charge us for the children. We all very much enjoyed the swimming pool.Our daughter and son-in-law live in Gold Canyon, as well as our grandchildren. It is a great place to get the two granddaughters (CA & AZ) together do spend the night and have some time with both families.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Sandra for your lovely review. We are so glad you enjoyed your stay and were happy that you enjoyed the use of our sparkling pool. You picked a wonderful time of the year to visit Arizona. See you again soon.

"Nice stay at the Best Western."

4
02/04/2017

We recently stayed at the Best Western in Gold Canyon. The rooms were clean and they serve a hot breakfast with many items. There is tavern attached to the motel so you can get food and drinks. Also there is a Walgreens that adjoins the parking lot for any items that you may need.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are happy that you were satisfied with everything and glad you got to enjoy our "severe" clear weather here. Look forward to seeing you again soon.

"Great Staff and Breakfast"

4
30/03/2017

This is a conveniently located hotel for visiting the Boyce Thompson Arboretum and the Lost Dutchman Park. It has quality employees, is clean, and serves an excellent complimentary breakfast. However, if you get the handicapped room on the first floor, don't expect a comfortable mattress. Also, the air conditioner was noisy. That I can live with but the mattress needs to be replaced!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Suzann E for your review. We are glad you enjoyed our breakfast at the hotel. We do offer a super variety. Sorry that you did not like the new mattress we have. They are firm mattresses and most of the people staying like them. The queen mattresses are a different brand perhaps you may like them better. We hope you get a chance to visit us again. The Arboretum is perfect to see in April when the flowers are in full bloom!

"Skip this dump"

1
12/11/2016

We stayed here 2 years ago and the stay was marginal. This time the stay was horrible. Staff were unfriendly. Our room was very noisy. When I asked to move at 9:30pm due to mouse, I was told maybe later. Finally we moved to a room with a broken safety latch on the door. When I reported the broken latch, it was removed entirely, leaving us feeling not so safe at night. The first floor room was noisy again. Staff refused to move us to a second floor room. We will never stay here again!!! Skip this dump and look at other Best Western locations for a friendlier, safer, and quite atmosphere.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you traveling_two_of_us for your review with us. We are sorry to hear of the problems with your stay here. It is most unfortunate that you that you had noise issues during your stay with us. We were unable to move you to the second floor due to the fact that we had long term guests staying with us during a very busy time. There were several events taking place in Phoenix such as Nascar making us full and harder to switch rooms. All our room doors have two safety feature locks including the latch. It was absolutely an error when our maintenance staff got distracted and forgot to replace the latch. We apologize for this error made. We will be reviewing all policies regarding the matter with all staff concerned so the situation does not reoccur. Thank you for helping us to improve our services and be well.

"Great hotel to stay in"

5
12/11/2016

This hotel is very clean and has a great staff. Also great breakfast. The scenic view from the hotel of the Superstition Mts is great. Also great eating places near by. Gold Canyon Golf Resort. There are lots of things to do in the area. Also hiking and just looking at the pretty scenery of the mountains.

"My Stay at Best Western"

5
08/10/2016

The staff, room and all surrounding areas of hotel was very clean and appealing. The staff was always very helpful, each and every time I approached them for information about surrounding area or hotel accommodations. The price was very fair and competitive for surrounding area.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Leonard C for your response. We are so glad you were able to enjoy our beautiful Superstition Mountains while you visited. We hope to see you again soon.

"I'm Diamond Member and was still treated extremely poorly"

1
27/09/2016

Very poor customer service. Management is quite uncooperative and unresponsive. Ignored issues and would not return calls to try to make things right. As Diamond member with Best Western, and Platinum with Marriott and Sheraton, I stay in hotels very frequently. I DO NOT recommend this hotel for any reason! And God forbid - do not ask to check out at 1:00 - they will charge you for an entire extra night!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Dear AGP56, We apologize with the issues you had during your stay with us. Since we do not what these issues are please call us on 480 671 6000 and ask for the General Manager regarding the matter so we can discuss it. Thanks

"My Wishes"

4
24/09/2016

In my fantasy world, I would love to live in a place where I could open my front door and have a pool and hot tub just like this! I always choose the first floor, pool side so I can walk out of my room for a swim and a soak.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Penny G for your review. The first floor poolside are our most popular rooms for the very reason you like - straight to the pool. Come back see us again soon!

"Gorgeous pool"

5
09/08/2016

Really lovely hotel, rooms very clean and quiet, great spacious modern bathroom. The pool was really lovely, had it to ourselves. Can walk to Walgreens to grab an ice cream. Also the bar on the property does nice little pizzas which the kids enjoyed by the pool. Nice friendly staff in particular the breakfast lady. Only problem the bed was so hard it did our backs in, they need a nice topper, couldn't come back because sleep quality not great although I spose some people like a firm bed. Great stay though overall, especially for the pool to relax which was what we came for after a hectic stay in LA.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Clancy65 for your response. We are so glad that you enjoyed your stay with us. We apologize for your dissatisfaction with the beds since we have recently installed new ones and we have had a very positive feedback on the new beds. We hope that you do stay with us again if you are in the area.

"Wonderful hotel"

5
04/08/2016

Very pretty hotel. Great breakfast! Very clean room. Friendly and helpful staff. Great location in Gold Canyon. Stayed 6 nights, visiting family nearby. Quiet surroundings. Located close to freeway. Very happy with choice.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Jody2001 for your response to your recent stay with us. We are glad you were able to enjoy it here despite our triple digit temperatures. Hope to see you again soon.

"Goodnight? Not in Gold Canyon"

1
11/07/2016

On July 8th around 8pm I called 480-671-6000 for reservation concerns. I spoke with a young lady. I explained that I am currently attending school to obtain my Master's degree and it was imperative for me to have access to wi fi. I was told there would not be any problem at all with early check in and what time would I like to be there. We agreed on the time and I confirmed again that if this was any sort of problem I would stay home and complete my work prior to coming to the hotel. She told me no, it was not a problem at all. I then explained we had a small service dog and that I had put this in on my reservation, but wanted to make sure they were aware. Again, I was told no problem. She further told me she would place a note on the account so that others would be aware. When I arrived at the agreed upon time, I was told it would cost an additional $45.00 cost for early check in. I was taken back at this additional fee. I explained I had had a very detailed conversation with the staff and this was never brought up to me. She told me she had not choice and did not know who told me that. I paid the money, but do not feel it was appropriate due to the fact I had told the staff I would stay home to complete my work if it was needed. Furthermore, I explained I was writing a formal complaint about this issue and I wanted to know who to contact. The employee was not very helpful with this information and told me to take one of the cards. However, the card did not have a contact name. Additionally, I was told that my service dog had to be contained in our room due to allergy concerns. I would like to like to include Arizona state law: A. Any person or entity that operates a public place shall not discriminate against individuals with disabilities who use service animals if the work or tasks performed by the service animal are directly related to the individual's disability. Work or tasks include assisting individuals who are blind or have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing nonviolent protection or rescue work, pulling a wheelchair, assisting an individual during a seizure, alerting individuals to the presence of allergens, retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability to individuals with mobility disabilities and helping individuals with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort or companionship do not constitute work or tasks.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Z225GRlisaf for your response regarding your stay with us. We apologize for the misunderstandings that took place. It is stated in several locations that our check in policy is at 3 pm and generally speaking we are able to honor an early check in but not as early as 9 am. Since our check out is at 11 am many rooms may not be ready prior to that time. Hence if a room is available for an early check in, a nominal charge applies. As far a service animal goes we are fully aware of the ADA regulations and understand completely the animal has to remain with you at all times and is allowed to go with you anywhere you go. We hope that you will give us another opportunity to serve you in the future.

"Out of the heat in to the cool"

5
08/07/2016

A very nice cool place to stay that was close to town but far enough to be way for the city sounds. We were traveling thought to CA. and need to have a place to stay for the night. Do to the fact that we stay In Best Western when traveling, it was our first choice. The Breakfast was a good way to start the day, many choices to choose from , Hot food , cold cereal , Waffle , good coffee. The Breakfast room was nice and clean and the food was nicely displayed. Our Host was there if we needed anything. I would stay here next time we come through.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you kat251 for your response to your recent stay. We are glad you had a great stay with us and hope to see you again on the way back from California.

"Best Western Does it Again"

5
28/06/2016

Great motel. Really clean, nice, wonderful staff, super breakfast. They step it up at this motel. Great value. One can tell that they really care at this motel. I love Best Western and this is a perfect example of why.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you so much Kerry for your wonderful response. We are glad you were able to enjoy the hotel and our complimentary breakfast despite the triple digit temperatures. We look forward to seeing you again soon. Sylvia

"Excellent Hotel and VERY Friendly Staff"

5
26/05/2016

This hotel was well run with nice clean big rooms (we stayed in the double queen room). The property is well maintained with pretty landscaping. The staff are so friendly and helpful! It is very accessible from Highway 60. The parking lot at night is well light. We felt very safe and comfortable during our stay.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us, Pamela. We are glad you enjoyed your stay with us and look forward to seeing again in the near future.

"What a Gem!!!"

5
21/05/2016

We just stayed at this gem in the Phoenix area. We paid a few dollars extra and got a first floor poolside room. What a pleasure. The room is clean and very nice. We had a door leading to the patio, that faces the pool area. The breakfast was also great. No complaints from us. We wish we could stay here longer.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Susanne for your review. Our first floor poolside rooms are the most popular due to the stone's throw from the pool!. We hope you can come and see us again soon to cool down in the pool during the triple digit temperatures.

"Short but nice stay"

4
21/05/2016

Staff was friendly and very helpful. Pool and hot tub were clean and refreshing. The Rodeo lounge located inside the hotel is nice with friendly staff and a somewhat limited menu. Only downside to this hotel is the lack of nearby restaurants. That being said, this hotel offers a full breakfast which includes waffles, sausage, eggs, potatoes, fresh fruit, breads and cereal. I would stay here again and would definitely recommend to family and friends.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you GaryB for your response. We are so glad you enjoyed our breakfast options. I agree that we do have somewhat limited dining choices in our area but since it is a very seasonal area it is difficult for a restaurants to remain open year around. We look forward to seeing you again soon.

"Nice Hotel, close to the Superstition Mountains"

4
17/05/2016

We stayed in Gold Canyon on a recent trip to Phoenix for our niece's graduation from ASU. We wanted a quiet location within easy driving distance of family. We had stayed in Gold Canyon on previous trips, and found this hotel to be a reasonably priced alternative to high priced resorts. The hotel was clean, well-maintained, and quiet. We enjoyed a king, poolside room with a nice little outdoor patio. The bed was comfortable, the room was nicely appointed. The breakfast was surprisingly good with something for everyone. We enjoyed our stay, and would definitely stay at this property again.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you so much for your response to your recent stay with us. We appreciate the feedback from guests and hope that you were also able to get in some hiking while the weather was still cooler than usual. Many congratulations to your niece for her graduation. Go Devils!!

"Great Location, reasonable, IN the Superstition mountains"

5
05/05/2016

A great place to stay if you are hiking the surrounding mountains and wish a reasonable alternative to the high priced gold canyon resorts. Perfect choice for me as I stayed there to be near friends. Nice room, good staff, clean, reasonable price. A the BASE of the superstitions, no traffic. Gold Canyon is a RV town and resort town. A far cry from Apache Junction (The meth capital of Arizona). A welcome alternative to staying in Mesa, which requires a drive on a busy highway to get to the Supersitions.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Kim for your comments with regard to your recent stay with us. We are glad you were able to enjoy the lovely Superstition Mountains before the triple digit temperatures hit us. We hope to see you again soon.

"Very Nice Hotel"

4
14/04/2016

This hotel was Clean and the staff was pretty friendly. The pools and spa was nice with plenty of tables and chairs and lounge chairs. Pretty quiet surroundings. The room was a really nice size, with a desk, microwave, refrigerator, full length mirror, small coffee pot and soap, lotion, shower gel and shampoo dispensers are a nice touch. Nice patio with a view of the pool.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you DonnaN for your response to your recent stay with us. We are so glad you were able to enjoy the patio from your room. Hope to see you again soon.

"Nice place to stay!"

5
08/04/2016

We travel to Gold Canyon often and always stay at the Best Western in Gold Canyon. It's an extremely clean and comfortable place to stay and the staff is very nice and accommodating. It also have a great view from your private patio. Breakfast is better than your basic hotel breakfast.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us. We are so glad you were able to take advantage of our extended breakfast . We look forward to seeing you again soon.

"Pricey but nice"

4
05/04/2016

Used Best Western Points. Most locations charge 10M to 15M points per stay. 25-32M at this location. Very well decorated and comfortable room. Located across the parking lot from our meeting so booked for convenience more than value.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Josephb for your stay with us. We are glad you enjoyed your stay with us.

"Megan's Point of View"

5
28/03/2016

This is one of my favorite hotels. This was the 6th or 7th time I have stayed here. Will be back same time next year for the last 2 days of the Faire. My room this year was great, overlooking the pool vs. I60. Pool & Spa were very nice & clean. Pool heated in the cool evening was great. Breakfast buffet had a number of great morning item to select from.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Megan. We are so glad that you enjoyed all the changes we made since last year and hope to do some more during the summer. look forward to seeing you again next year!

"Great place with surprising entertainment in the bar!"

5
27/03/2016

we stayed in the Suite they offered, and the cleanliness and comfort were right on top of them all! The room was spotless, and the service was very pleasant. We went down to the in hotel bar was hosting Karaoke and let me tell you that was something really wonderful, the singers were very good, most seniors, and most were REALLY good! It made for a fun evening for us! We ate there, and it was fairly inexpensive and hit the spot.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thanks for your response, Susan to your recent stay with us. We hope that you got to do some singing too since we love to hear new voices during Karaoke. Hope to see you again soon!

"nice and quiet"

5
23/03/2016

3rd time to this location, never disappointed. Nice and clean, nice staff. son used the pool, it was heated and not crowded. Breakfast included. Will continue to frequent. No complaints. Good size room.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Lisa Thanks for your response to your recent stay with us. We geatly appreciate your feedback and hope to see you again soon.

"Pearl in the Desert"

5
21/03/2016

Great staff and extremely clean! You could pay more going somewhere else, but it met all our needs! The Rodeo restaurant is not fancy, but the food is good and the beer is cold! Didn't use the pool, but the kids that were in it looked like they were have a fun time!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thanks for your response to your recent stay with us. Next time make it a point to enjoy the heated pool.

"Gold Canyon Great"

5
09/03/2016

This is a great property with nice upgrades. Pool and spa area were beautiful, and the breakfast area provided outdoor seating. We would definitely stay at this hotel again when we are in the area. The laundry facility was very nice as well. Very clean and comfortable stay.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Matt for your review. We are glad you like the upgrades we put in and look forward to seeing again soon. Take care.

"nice place"

5
05/03/2016

clean, no odors- great front desk staff a real nice place. We will stay there again. We found no issues to complain about and the staff are very helpful If we return to the area we will stay here again. Our visit was three days so we had a good feel of the place

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you wolfhollow for your kind review regarding your recent stay with us. It is much appreciated and look forward to seeing again soon.

"Best Western Gold Canyon"

4
03/03/2016

Enjoyed our stay at this hotel. would stay there again We found everyone to be very helpful and pleasant. The room was very comfortable and clean. Thanks to the managers for making our stay very pleasant.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Bettyp for your wonderful review. It always wants us to try harder when we know we are appreciated. Thanks again and hope to see you again soon

"Inappropriate and rude management, unfamiliar with disabled persons rights"

1
28/02/2016

To add to Heather's review, and Sylvia's response - This is not about reversing a fee. This is about being a disabled person partnered with a service dog, visiting a guest in your hotel for approximately 20 minutes. This is about being told lies about the service dogs' behavior. This is about locking a non-disabled guest out of her room because of that short visit by her mother with a service dog. This is about berating both your hotel guest and the disabled person in the lobby of your hotel. This is about your apparent acceptance of management under the Best Western name yelling at customers (due to the presence of a service animal) in front of others. This is about clear violation of the ADA and discrimination - a lack of knowledge of the ADA and what to ask a disabled person with a clearly labeled service animal, as the law only permits the hotel to ask two questions of the disabled person. Be assured that with Best Western's continued insistence that this disabled person announce her presence even though she wasn't a hotel guest, and continued lack of edification of the ADA as well as common decency in how to treat customers, a formal ADA complaint will be filed.

"Wonderful hotel"

5
28/02/2016

Next beautiful mountains ... Me and my husband enjoy so much pool...nice hotel, charming, clean and safe ...? my first time in Gold Canyon. It was to go to fair event, loved the hosting make my recommendation!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your kind response. We are so happy you enjoyed your stay with us and hope to see you again next year with some more updates.

"I stayed at this hotel as it is the only hotel in the area, my experience was fine until...."

1
25/02/2016

My mother walked in the hotel with a certified service dog, through the front doors, came to my room stayed for 20 minutes and then we left briefly talking to the housekeeper in the hallway. Get back to the hotel at 11pm and my key doesn't work go to the front desk not thinking anything of it but ended up being locked out bc they were notified there was a dog in my room who ran into another room and tried to attack someone. (funny thing is they called us earlier in the day for a billing address they could have easily asked about said dog on that phone call instead of this whole ordeal) My mom who was not staying in the hotel came back when I told her the situation and the fee that was now being imposed on us. She came back found out the manager wasn't there and asked for the manager to come back. In comes Pat immediately defensive and nasty talking about how "first of all" we need to announce that there's a service dog. Explained to her to review her security footage and see when my mom walked though the front doors to see her looking for front desk staff not seeing any she continued to walk to my room. Told Pat about the ADA and how she can't demand that of us. She yelled at us, like literally yelled at us about how we HAVE to say something when we enter into an establishment. (if she knew the ADA she would know this is just a courtesy it is not a must and it is discriminatory to make such demands) I then asked Pat to look at the demeanor of the dog and she yelled at us again "are you saying my house keeper is a liar". Told her to look at the dog and make her own judgment and to review her footage and see if what she was told really happen. Over all, she yelled at us, for about 20 minutes, literally yelled at us. Until she reversed the charge. Thing is, for me, it's not only about the fee, how this woman gets away treating people so horribly is beyond me. Corporate needs to do something!! We will obviously be reaching out not only about her treatment to us (especially considering I was the hotel guest and not my mom), but about her discrimination towards us for being disabled and also for lack of knowledge of the ADA. I wish I could say I wouldn't stay here again, being as its the only hotel in the area many of us don't have a choice. If anyone from best western feels like contacting me in return please feel free, I have been waiting for days to hear from someone in corporate.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
I truly apologize for your recent experience during your recent stay with us. Please do understand that we are not a pet friendly hotel and so when we see any animal on the premises it outs us on alert. We always follow all the legal requirements as required by the ADA laws.All we ask is that we are informed about an service animal so that all staff are fully aware of the situation and we follow appropriate procedures for housekeeping and cleaning. In this case we were not informed of the dog and so a misunderstanding arose. Once again I apologize for the confusion caused and any distress it may have caused you and your family. - Sylvia

"Nice Place"

5
25/02/2016

We were going to the Ren Fest just down the road. This motel is ideally located to get an early start at the Festival. There was more than sufficient parking, which is a must. The facility was very clean and the room was in excellent shape. The are many other amenities nearby. The bar was crowded, but nice for a motel bar. Seems that a lot of locals go to the bar. Overall, I would certainly recommend this Best Western

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Larry for great review with us. I agree that it is great to have such a close location to the Renaissance Fair.It certainly makes it easier to be able to enjoy the activities and the huge Fair. We llok forward to seeing you again soon. - Sylvia

"Quite place"

5
22/02/2016

St aff was very helpful breakfast was great staff recommendation on restaurants and places to visit was very helpful for my family THxs for booking my next destination next time in the area Will stay here again service was great

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Armando for your kind review. we are so glad that you enjoyed your stay with us and look forward to seeing you again soon. - Sylvia

"Enjoyed the stay"

4
16/02/2016

Very nice stay overall. The rooms were nice size and clean. The pool and Jacuzzi were very nice and clean. The Rodeo bar at the hotel had live music and friendly help. The complimentary breakfast had a full menu, the presentation was good and replenished the whole time.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you so much for your review after your recent stay with us. We are so glad yopu enjoyed our amenities and our Rodeo Lounge. we hope you got to participate in the lively Karaoke session too. We look forward to seeing again soon - Sylvia

"Great Place for Renfaire"

4
16/02/2016

Great Palce for the Renfaire - would be even better if had shuttle service to the fair - Very Clean - pillows could be better but other than that highly recommend - Rodeo Lounge was good place to relax

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
We are glad you enjoyed your recent stay with us. It has been a great year for the Faire this year so far with excellent weather. With reference to the pillows please do ask next time you stay with us, as we do have some alternative pillows that you may prefer. We are trying to work on a shuttle service and as soon as we do we will let you know. - Sylvia

"Gold Canyon Best Western is wonderful!"

5
15/02/2016

Due to a vehicle breakdown on Hwy 60 east of Apace Junction, I unexpectedly came to stay at this hotel. We prefer Best Western hotels and this one exceeded my expectations. The staff were kind and helpful, given my situation. The hotel is very clean, nicely decorated and has beautiful views. The lounge was very relaxing. Interesting mix of golfers, families, and mining professionals staying here. Highly recommend.

"Great"

4
15/02/2016

Have stayed at the hotel foe years. Staff is always friendly and helpful. Close to venue we visit. Lots of places to eat and drink. Clean rooms. Quiet location. Will return year after year. Staff is very respectfully to costumed Ren Faire revelers!

"Great Hotel"

5
15/02/2016

This was a great stay!! Staff was very friendly and helpful, rooms were large and clean, air conditioning worked well, the pool was clean, breakfast good with fresh fruit, plenty of towels, restaurant/lounge good. awesome !!

"good location"

5
15/02/2016

We picked this hotel because we were visiting the Boyce Thompson Arboretum and it was close and available. Very pleased with our choice. Nice balcony outside room with a view of Arizona landscaping. Comfortable, clean, safe area. Good breakfast array, very accommodating and friendly staff.

"Rude, condesending managment with no consern for customer."

1
08/02/2016

They make me cut my breakfast short so they could cleanup the room - shut off the TV right in the middle of me watching it without a word and when I questioned about it I was told they were 'anxious for me to go'! Soooo, I did, and will never come back. You shouldn't go there either! They don't care about the customer at all and express that sentiment very clearly. I've never spent >$300 for two rooms and in just one night become come so irritated I couldn't wait to leave nor to leave a scathing review... never again to this place!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review regarding your recent stay with us. We do offer a complimentary breakfast daily for three hours and after the three hours the allow guests eating there already to finish the breakfast they have already started. However, as an indication that breakfast is over we do switch off the television. I, understand from the breakfast attendant that this offended you. I apologize to you for that and ask that you understand that we do have certain times that we need to serve the breakfast and close the breakfast room in order to get other housekeeping tasks done. As far as your concern regarding the high rates for the suite, this is the peak time for occupancy in Arizona due to major events in the area. Again our sincere apologies to you for your inconvenience. Sylvia

"Nice place"

5
04/02/2016

Good location, easy access to Apache Junction, Globe, the mountains. Room was fine, breakfast was typical motel fare, lounge is attached and staff very attentive. I made a mistake on my reservation but the front desk quickly found the error and corrected it so our trip was not interupted.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your kind review. We hope you will get another chance to visit us soon during the beautiful weather we have. Sylvia

"Excellent Service, Great Hotel"

5
13/01/2016

Our check-in receptionist was fantastic, even taking the time to walk us to the local business brochure rack to discuss area attractions that she thought would be of interest!! Only 1 other time in years of hotel stays has a receptionist gone so far out of their way to welcome us and try to assist us with making our trip more fun and exciting! Heated outdoor pool was a fantastic bonus!!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are glad you were able to take advantage of some of our great local attractions. Sylvia

"Absolute Unfriendly"

1
30/11/2015

Made reservation for 2 nights. Had emergency and left after one night. I still got charged for 2 nights even after explanation. I learned that they could not rent the room because our sheets were not changed. NO SYMPATHY. I will never stay at this hotel again

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us. We are sorry you felt we are unfriendly to you however as we explained to you, our check out time is at 11 am and checking out at 4.30 pm will incur a full nights charge. Being a limited service hotel there was no housekeeper available at 4.30 pm to clean the room to re-rent particularly since it was Thanksgiving Day and the staff left early to be at home with their families.

"Great price during our Spring Break, just a bit of a haul from Phoenix"

4
09/11/2015

This was a very reasonably priced hotel for our Spring Break. We needed a place that was close to Apache Junction AZ, this hotel was about 10 miles away. Close to Superstition Mountain and Silly Mountain. Just be aware that the bar that is attached to the hotel is very busy, which makes getting a parking spot a bit difficult if you arrive during the evenings.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us.

"Hotel stay - Best Western/ Gold Canyon"

5
08/11/2015

Hotel at Gold Canyon was decorated very nicely, the breakgast was very well-rounded and refilled constanty, the rooms were in good shape and we did not have any problems with anything during our stay.

"Great place to stay"

5
26/10/2015

We only stayed one night but the room was great, clean and the staff was wonderful. Bed very comfortable and loved the free wifi and breakfast. The property looked beautiful, we never had time to use the pool. We did go to the lounge and they had kaoroake and get prices for food and drinks.

"Brothers wedding"

4
23/10/2015

Overall, our stay was pleasant. I was disappointed in the communication breakdown, but the room was nice and the property clean, well lit and we will return. We did not have breakfast there, but we would have if we did not have other arrangements.

"Back to High School"

5
06/10/2015

Gold Canyon Suites and Inn was the site of my 50 year high school reunion. As a group of more 'mature' travelers, comfort was a strong consideration. The room was excellent, service was outstanding, and the get together on Saturday night was terrific. Although a larger gathering room would have been better, we managed just fine. Only down side was distance from everything else, not a place to stay without transportation.

"Fun stay in Gold Canyon City"

4
21/09/2015

Stayed in Gold Canyon City Best Western to enjoy a couple of days at the Boyce Thompson Arboretum. Also, liked the breakfast at the hotel; made waffles both mornings. Pool was clean and enjoyable too.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We look forward to seeing you again soon. Sylvia

"Enjoyable stay"

5
15/09/2015

This is an excellent place to stay as there are many enjoyable places to visit nearby. Hikes into the Superstition mountains, a Goldfield town sightseeing , and the Mining Camp restaurant to enjoy. There is Mesa close by with shopping and many restaurants. Apache Junction is an old town that has been very popular with tourists also.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your response. We are glad you enjoyed your stay with us.

"Not considerate during renovations"

1
13/09/2015

We had a bad experience the being of Sept. While trying to nap after early morning Dove hunt, carpet was being installed above us. They wouldnt stop or wait until later. The food was terrible, and they closed the breakfast room at 9am. The coffee pot in our room was broken and our overall experience was not good. The owners didnt seem to be to concerned about our issues. And eventhough our bed was comfortable, we will not be staying here again.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us. I am sorry that yo had a poor experience with us during our renovations which are now completed. WE had tried very hard during the renovations to ensure that all pending arrivals would be provided a room that would not be affected by the work being carried. Unfortunately your original reservation had been made for a single king bed and accordingly you had been booked to be in a different hallway. However, upon check in we discovered that you were in a party of four and there had to move you to a room with 2 queen beds. We were unable to stop our sub contractors from completing the work on one day as everything had been removed from the room already. The coffee maker was not broken but is our new single cup coffee maker that does not require a pot just the paper cup provided for it. I wish you had asked someone at the front desk about it and we would have gladly helped you.As per our earlier correspondence please feel free to use the voucher we have provided you to give us an opportunity to make things right for you. Sylvia

"Pleasantly surprised "

5
12/09/2015

This hotel was great! The new mattress was amazing! Best night sleep! The bar on the hotel nice convenience! The staff so great very friendly and accommodating! If your in this part of the valley you must stay here!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
We are happy to hear that you enjoyed your stay with us following our recent renovations. Thanks again