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SureStay Plus Hotel by Best Western Gold Beach, Gold Beach

29232 Ellensburg Avenue, 97444-7719, Gold Beach, United States - See on a map
SureStay Plus Hotel by Best Western Gold Beach - Welcome to the SureStay Plus? Hotel Gold Beach! We are right on the Ocean! The SureStay Plus Hotel by Best Western Gold Beach is ideally located in the center of Gold Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

All of our rooms are ocean front with a private balcony, so regardless of which level you choose, you get an ocean view! Please note, we DO NOT have an elevator! We have three (3) floors to choose from! Our upper level (3rd floor) is 16 stairs UP from the parking lot level. You get the very best views of the ocean and can see the ocean surf breaking! You get a third story view, but only have to climb one flight of stairs! We also recommend this level if you would like the quietest rooms because you are at the very top! No one is above you! Our parking lot level (2nd floor) provides easy access to the room since you park right in front of the room. No stairs! You get a great second story ocean view and can see the ocean surf breaking! It provides easy access to the lobby, indoor pool & hot tub, convention center, and business center. Our lower level (1st Floor) is 16 Stairs DOWN from the parking lot level. You can see the ocean go out to the horizon & Oregon's natural dunes. Please note: you can NOT see the sand/beach or the ocean surf breaking. It is closest to our private beach access, so it is only a minute walk to the sand, beach and ocean (120 Yards). Included in your stay is a hot breakfast with a selection of fresh eggs, hot sausage, Belgian waffles, warm biscuits & gravy, and many other breakfast essentials! We have an indoor heated pool & hot tub (yes it’s open year-round!), every room comes with free high-speed wireless internet, fitness center, business center and guest laundry.

SureStay Plus

Hotel by Best Western Gold Beach

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 1027 guest reviews
NOTE ISSUED
Excellent
394
Very Good
323
Average
168
Poor
75
Terrible
67
REFER TO NOTICE
Business Business
49
Couples Couples
400
Family Family
305
Friends getaway Friends getaway
73
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Disappointing"

2
Jill D, Wolfeboro, New Hampshire 09/05/2022

I don't usually write negative reviews especially since the hospitality business has taken a hit with COVID. However, please note that if you are not a dog lover, you might want to avoid this property. We were assigned a room that was damp, dark, smelled of pets, and had pet hair over the chair. The bed was poorly made, and the windows and outdoor furniture really dirty. I asked to move rooms but was refused because we had paid through an external site. Good to know, but also a way to treat us poorly. My husband insisted a second time and we were given a different room upstairs that was cleaner and a bit better. Still dogs yapping at night and in hallways/balconies. One tried to jump on us several times. The place overall was disappointing and not what "Sure Stay Plus" suggests. I won't go back to Best Western again.

Tammie W, General Manager at SureStay Plus Hotel By Best Western Gold Beach, responded to this review
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Loved the economy option"

4
123Cindy2014, Reedsport, Oregon 05/05/2022

Great breakfast, not packaged junk food. Good location, friendly staff. I liked having the economy choice since we were only sleeping in the room, otherwise we were away from the hotel. Beds were comfortable. There was a bit of noise above us before 10, later we realized it was the sliding door above us.

Tammie W, General Manager at SureStay Plus Hotel By Best Western Gold Beach, responded to this review
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Good, but a few details missed"

4
hollyrk9, Portland, Oregon 18/04/2022

We stayed here last year and were satisfied, great deal for the room with the jetted tub. The toilet lid was completely broken off when I lifted it up upon arrival, not sure why the maid didn't notice that (hopefully they cleaned the toilet after the last guests). Otherwise great location with beach access, big room with microwave and mini fridge/freezer, good selection of TV channels, nice breakfast selection and it was self serve this time so way better than last year where they gave us to go boxes and could only choose one thing or the other. The front desk lady that checked us in was extremely friendly so that was nice also (we didn't have the greatest experience checking in last year). Everything but the toilet seat was good!

Tammie W, General Manager at SureStay Plus Hotel By Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Before you book, just look at my pictures"

1
User 04/04/2022

I've never left a negative review but I feel if you're going to be spending your hard earned money, you should know what you're getting. Every time the people above us took a shower the water literally poured thru the ceiling in the bathroom. Any time anyone took a shower in our room the fire alarm went off, even with the vent going. I called the front desk and her response was “Well, did you take a shower? Because it does that.” I asked for towels and the front desks response was “Don't you have towels in your room?” I said yes but my child and husband had been to the pool and we'd needed just two more. That was responded with a giant sigh and a ‘Then I guess I have to go get them.' And an eye-roll. As I was waiting in there for the towels another patron came in and said the room they'd checked into (it was around 8:30pm), had not been cleaned and was still trashed from the person before them. Even tho the front desk lady was anything but professional, we felt bad for her because it appeared she was the only person working the entire establishment. When we checked out we mentioned these issues to the front desk. They did not act surprised but offered us a discount with our next stay. I think we'll pass.

Tammie W, General Manager at SureStay Plus Hotel By Best Western Gold Beach, responded to this review
We apologize that we failed to make your visit as enjoyable as it could have been. Thank you for letting us know so that we can improve our process. We will conduct a retraining of all members of the front desk on the importance of being professional at all times. Thank you for your feedback.

"UNSURE IF WE'LL STAY AGAIN"

3
User 28/03/2022

We rented the jacuzzi suite for our anniversary and we were extremely disappointed! The room had a musty smell to it, the furniture was all scratched up, the stick to open/close the blinds was missing, there was mold around the tub and the jets did not work in the tub. When we brought this to the attention of the staff in the morning when we checked out they were very appologetic and did give us $20 off the room which we appreciated but considering we were there for our anniversary we still were very disappointed. Also, the breakfast was not very filling. Very small portions and we had to take it back to our room to eat it (and it was raining). It was cold by the time we got there. No lids for the cups of juice/milk so they spilt as we were walking. They say it was due to COVID but we stayed in other hotel rooms during this trip and we were able to eat in the breakfast area.

Tammie W, General Manager at SureStay Plus Hotel By Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We are in the process of getting our breakfast room open to accommodate social distancing. Our first priority is keeping guests and staff healthy. Thank you for providing feedback on your recent stay.

"Needs updates!!"

2
monicasO3721GS, Newport, Oregon 25/03/2022

When we checked in the front desk was very obviously understaffed while complaining about how they only have two people cleaning rooms today. Guests don't need to know that. We told the person who booked our room over the phone yesterday that we had TWO DOGS. We check in and they tell us no dogs. We said there is no way our dogs are sleeping in the car and we told whoever we talked to yesterday that we had two dogs. They ended up letting us stay in our room with our dogs which we were very thankful for. Housekeeping was BLARING music while cleaning rooms and talking about “f*cking toilet paper” definitely unprofessional. The headboard is peeling and the beds are mediocre at best. This place definitely has potential with such a beautiful view but it needs work and an update.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the misunderstanding regarding having dogs and the room type booked. We will address the housekeeping issues with all housekeeping staff directly. We are continually working on making improvements and upgrading our facilities.

"Find a different place"

1
NoGoDigs, Gold Beach, Oregon 25/03/2022

Broken floor tiles, hairs in bed, blood stain on pillow, bathroom fan that is so loud and broken that it sounds like it's going to fall out of the ceiling, balcony door lock non-functional. I would not go back.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We are in the exciting process of remodeling our hotel! We are continually working on making improvements and upgrading our facilities. We are working to get all the repairs completed. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"In need of a lift"

2
User 22/03/2022

Worn front desk person and hotel overall. Before we head out there, we called to tell them we were traveling with pets. When we got there she asked told me no pets and twice I told her, I was traveling with 2. Still gave us a room and then threatened us for the pets. Their beds are warped, towels are nasty old and gray, outside chairs are cracked and rooms are smelly.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We sincerely apologize for the misunderstanding regarding the dogs/pet friendly room. We will conduct a retraining of the front desk agents regarding the correct way to handle such matters.

"What a view!!!"

5
PismoKen, Calgary, Canada 12/03/2022

From the moment we checked in to the moment we checked out our stay was flawless. We were upgraded to a floor with a much better view. We loved it! The breakfast was served in the office/lobby and it was delicious. We enjoyed our breakfast in our room and watched the waves washing in. Thank you so much for an excellent visit and we will certainly be returning. Kenny N.

"Great stay!"

5
arzneitrank, Springfield, Oregon 10/02/2022

My family and I recently vacationed to the coast and I chose to stay here because for one, it's Best Western and that is absolutely my hotel of choice, and 2 because its located between Brandon and Brookings, both of which we wanted to spend a day in. Hotel staff were very welcoming, friendly, knowledgable and helpful. The room itself was very nice (I dont understand the negative reviews) it had everything we needed. It was spacious, brand new fridge and microwave, excellent wifi, everything was very clean and worked just fine. The view was beautiful and ease of beach access was great too. The pool was clean and a lot of fun, breakfast was really good, not generic, tasted fresh and homemade. Great location, nice and quiet, Gold beach is a lovely little town too. The only complaint I can think of is the beds were a little hard and we didn't receive any housekeeping services during our 3 day stay. Other than that it was great and this is our new go to spot when we vacation at the coast!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel Gold Beach. Due to the number of guest who do not wish to have anyone in their room, we provide service on request. We sincerely apologize that you were not aware of this. Thank you for all the positive feedback.

"King room with jacuzzi tub"

2
User 02/02/2022

Couldn't believe the look of the bed when we first opened the door, looked like a 20 year old king mattress with his n hers dents in it. And head board was scratched up from fingernails gross. The jacuzzi tub worked fine. The shower head was pulled out of the wall. Carpet was old and rolled up at the end of bed. Yeah not to satisfied with the conditions. Staff was friendly

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We will have maintenance do an inspection of the room and fix these issues. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Never again"

1
User 01/02/2022

I travel a lot with my job. And especially now with Covid-19's restrictions and everyone ( supposedly) being on board with cleanliness I will take a wash cloth and wipe down surfaces and especially the bathroom floor… well I did that here and my lord it was unbelievable how dirty it was. It appears it hasn't been mopped for weeks. And the furniture was dusty as heck.. NEVER AGAIN!!!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Needs help"

2
Julie C, Keizer, Oregon 15/01/2022

Room and bathroom fixtures worn, loose and old. Linens and towels gray!!! Really hard to find positives. I've stayed in many BW this year and worse one ever! Hard to believe AAA approved. Not worth the cost

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

"very satisfied"

5
User 28/12/2021

My family and I were traveling for the Christmas holiday. This is rather unusual for us but nonetheless was what we chose to do. We have not stayed in this hotel before, and we were so excited to hear the ocean out of our window that evening upon check in. You can only imagine our delight to not only hear it but have a full view of the ocean the next morning! Our room, which was ADA, was so clean and inviting. The check in staff was very courteous. The next morning, we were accommodated with a takeout breakfast (due to C-19). which was very satisfying. We would definitely encourage others to stay at this hotel!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Broken and Gross"

1
brianincanada, Vancouver, Canada 19/12/2021

The hotel has a good location but is in horrible shape. The furniture is disgusting with marks and burn holes. The screen door basically came apart in my hand. The is a very poorly cared for property and not at all worth the price.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

"Great Hotel!"

4
justinhi, Boise, Idaho 12/12/2021

On our road trip down the coast, we were lucky enough to find this wonderful hotel to stay at! Even during the off-season, they still went above and beyond in ensuring that we were greeted properly and well taken care of during our stay. The front desk staff was very friendly and helpful! The rooms, though dated, were comfortable and spacious. It was a wonderful wake up to realize the ocean was right outside our balcony! We would definitely stay here again if we ever find ourselves in Gold Beach in the future!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"CANNOT BELEIVE IT IS AFFILIATED WITH BEST WESTERN! OLD & DARK, BUT HEARD OCEAN AT NIGHT WAS NICE IS ALL."

2
cherglen2, Rancho Mirage, California 08/12/2021

Too high price, old rooms, small TV, internet not working, terrible breakfast. This place should not be associated with the Best Western Chain! We always stay at Best Westerns as we are Best Western Members! The Only Good thing was we were on top floor & heard the ocean as we could have our sliding glass door open & helped room to smell better. Not sure pets or just because building is so old!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We apologize for not exceeding your expectations. If you ever have an issue at our hotel, please notify the Front Desk immediately. We staff will quickly work to resolve the issue. Each morning we provide a hot breakfast with options of biscuits and gravy with scrambled eggs or potatoes, scrambled eggs and sausage. We also have oatmeal and fruit.

"Excellent customer service"

4
anthonytirado, Roseburg, Oregon 05/12/2021

The front desk staff was very polite and friendly. Room was clean and comfortable with great view! Looking forward to staying again I the future! Definitely recommend staying here when staying in Gold Beach

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"nothing worked and they didn't care"

1
davidgU8801CQ, mountain green utah 29/11/2021

Why rent rooms that do not have heat and only suggest additional blankets Would be nice if they had a breakfast no bread milk cereal would give more than 2 sausages per person I would rather sleep in my car

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We provide a hot breakfast with the options of; biscuits and gravy with scrambled eggs or country potatoes with scrambled eggs and sausage. Guests are able to mix items or request more of one items.

"Great ocean view, poor breakfast, outdated room, unclean pillow cases"

2
Patrick W, Walnut Creek, United States 27/11/2021

Two tiny sausages, tiny amount of scrambled eggs, 2 oz of orange juice, and potatoes. When we asked the two female servers if we could get more sausages and eggs. They said to us that was it. It was really unbelievable that they would say that. I bet people get more food from the homeless shelter than from this place. I had originally booked to stay one more night on 11/28 when we return from Portland. I canceled it and booked at another hotel instead.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Weekend on the coast"

4
User 11/11/2021

I prefer to stay at a Best Western when I travel.The staff at this Best Western was very friendly and professional, which made me stay even after I saw the room. I was a little disappointed to find out that because we had a pet we are being moved from the room with a view to the lower level. When we got there and into our room I was really disappointed. The room is in need of an update, carpet needs to be replaced, And just being spoiled here the T.V could at least be updated to include a guide so that we could view what was being played on each channel.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

"Unsanitary and Overpriced"

1
FellowTraveler999999, Olympia, Washington 08/11/2021

Reserved room for 1 night with my mother, along our route 101/ route 1 coastline road trip. Picked here as our first night stay based on decent reviews and where we ideally wanted to stop based on hours of driving. However, we were met with an unsanitary/unclean room with stained towels, filthy floors and surfaces, non-functional bathroom vent/light, and bad thermostats, and more. The tub drained out the water, and we had to stuff the drain with hand towels to keep water in it. Had to put a room table lamp in bathroom for light, beds were uncomfortable and we could hear every movement of the upstairs guests Floors were so filthy that my socks were black, and there were holes and scuffs and damages all over walls. Overall, it was so disappointing, and I'm just glad that we packed Lysol and disinfectants. Had it not been so late and we drove in horrid weather, we would have continued driving and taken on the cancellation charge to not have stayed there. The only positive was the next morning when seeing and hearing the sounds of the ocean. Felt gross and icky at this hotel. We were so quick to leave that I didn't even bother asking for a hair dryer. I left with wet hair. Thankfully, our next hotel stays in Fort Bragg and San Francisco (not Best Western or Best Western Affiliates whatsoever) made up for this mess in the end.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay.

"I wouldn't consider this a luxury stay"

2
User 21/10/2021

I don't think we would be staying here again. Upon check in the first thing we noticed was what appeared to be blood on the tile in the bathroom. My husband asked me not to complain but I should have. Instead I wiped it off with one of the 100 year old towels provided and when it went red on the towel my speculations were confirmed it was probably blood. I had to wipe it off so my 2 year old wouldn't accidently touch it. I then went to take a bath were the button of the jacuzzi tub was filled with grime and nasty residue. All it takes is a rag to clean it so I found it grose and unacceptable and I definitely didn't want to stick my finger in their to start the jets on the tub. I also found hair around the toilet. Besides all of that room was clean. It smelled strongly of bleach I am assuming because it wasn't cleaned until just before we arrived as I called previously to request early check in and was told they were short housekeepers and just hoping to be able to get us in on time. This was an hour before what normal check in was at 4. After seeing the bathroom however I didn't feel it was clean and it set my experience off badly. We were also in the room next to housekeeping all night so we heard running water most the night as we turned over in our uncomfortable bed and were woken up early to doors opening and closing. Only to be fed a breakfast I wouldn't even feed to a dog that made my 2 year old and husband pee out their butt. So my advice is not to get the biscuits and gravy however at least they were edible kind of. The other breakfast offered was potatoes and eggs and sausage which was completely inedible and thrown straight in the trash, what a waste. I feel bad to be leaving such a bad review and I am honestly confused as when we were checking out the people in the room next to us were raving to house keeping about their experience in their room being amazing. Maybe we just got a bad room, or maybe our expectations were higher. At least the beach view was pretty and the staff was nice.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable stay.

"Worst Experience in a hotel room"

1
User 18/10/2021

I did not enjoy my stay. The room had a musty/moldy strong odor, towels dingy and not soft, dirty napkins in drawer, pillows with stains, short hairs on all furniture, dusty, and the fan in the bathroom was extremely loud. The only thing wonderful was the view of the ocean.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Great ocean view"

5
trout04, Portland 05/10/2021

My sister & I had a pleasant stay when we came salmon fishing. Breakfasts were very good; room was clean; interent access & speed was good; within walking distance of a good restaurant for dinner. Easy access to both the Rogue & Chetco Rivers for fishing.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your breakfast feedback has made a positive impact on our team! It's hard to start something new and to work our all the kinks. Thank you for recognizing their efforts. It has really made their day! =)

"Great value"

5
prestonf422, Beaverton, United States 26/09/2021

Our room was clean and spacious, there were 2 issues, one resolved immediately, the other unable to but not a major issue. The people were all friendly and helpful. The breakfast tasty and filling. The pool area nice and clean.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Your breakfast feedback has made a positive impact on our team! It's hard to start something new and to work our all the kinks. Thank you for recognizing their efforts. It has really made their day! =)

"Good location"

3
Erik L, Seattle 22/09/2021

Nice location, with a big front lawn leading to dunes and a short trail to the beach. The building is very old-school. My room was huge, and freshly painted, but utterly charmless and drab. It really needed some artwork and updated furniture to make it feel more welcoming. It's a good stopover on a road trip, but not as a destination in itself. I wasn't into the grab & go breakfast, but fortunately, Double D's Cafe is just a couple blocks north, which was very good. The room overall looked faily clean, but the top of my nightstand had some oily residue and hair on it.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We do attempt to provide more of a hot breakfast with options of biscuits and gravy, scrambled eggs or country potatoes, sausage and scrambled eggs. We are pleased you were able to enjoy the ocean view and trail to the beach during your stay.

"Clean, comfy and Great View!!!"

4
Margaret F, Reno, Nevada, United States 20/09/2021

My and I boyfriend spent two nights at Gold Beach BW. I was also there three weeks ago with my elderly mother and my daughter. This stay was better than the later as the room needed a bit more cleaning but this time is was clean and very comfortable. Plus the view and beach access is outstanding.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We are very pleased to know that your experience was better than the last visit. I will pass this information onto our housekeeping staff. Thank you so much for taking the time to provide feedback on your recent stay.

"Very disappointing and not up to Best Western Standards"

2
joritan, Yachats, Oregon 19/09/2021

Even though they said we could call, they left NO extra supplies for our three night stay such as toilet paper (1/2 roll), and Kleenex (0). The facility was very dated plus they were putting a new roof on during the day. My biggest concern was how dingy looking their towels, sheets, etc were. Have they never used a little Clorox to whiten their whites? We were very disappointed! I know they blame everything on COVID but our next accommodations were delightful! We were left with 1 extra roll of TP, paper towels, a nearly full box of Kleenex in their dispenser and most of all, their sheets and towels were sparkling white!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We will speak with the housekeepers regarding not provided items that were requested.

"Blood in bathroom"

1
spanglerjeremy, Grants Pass, Oregon 16/09/2021

We stayed in room 507 and there was blood all over the bathroom. Acting manager, Crystal, was very rude and hostile. Housekeepers were sub par and clearly didn't care, laughing & joking while "cleaning" up the blood. Crystal told us we would be refunded all of our money, then later lied and said she never told us that. Got hostile when we called her out on her lies, and threatened to call the police on us. Horrible hotel. Rude staff. Gross filthy rooms. Do not stay here.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. We sincerely apologize the housekeeping staff, uncomfortable with the vibe of the room responded in a joking manner. We will be retraining the Acting Manager on how to address upset guests in the future.

"Unhappy"

1
User 13/09/2021

We always try to stay at a Best Western motel, because we've always had a great experience. Don't know if it's the shortage of employees due to COVID-19 but this was the worst stay I've had. Our sliding door didn't have a lock, it had been broken. Our coffee pot hadn't been cleaned from previous stayers. The microwave was dirty and the desk lamp had a burnt out bulb, and I had 2 towels the entire 2 days. I was not pleased with the accomodations at all. I will say breakfast was good. Maybe it will get better when this pandemic is over.. I hate giving bad reviews but I won't be staying again at that particular location.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Great ADA accommodations"

4
miles2004, Portland, Oregon 10/09/2021

Great location and ocean view. Easy walk to beach. ADA room was well equipped and spacious. Able to park near door to room is an added bonus for guests using wheelchairs or only able to walk short distances. Very friendly staff!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Average hotel with nice ocean view"

3
User 07/09/2021

Clean, oversized room with ample walk through space between end of bed and sliding glass door to balcony. Friendly staff. Cons: Hard beds, discolored towels, soiled setee, and rotted out support pillar on balcony.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Amazing Place to stay!"

5
SandyMyBella, Harrison, Idaho 05/09/2021

What an amazing experience! Beach front rooms, the breakfast was homemade and amazing! The person serving the food was so kind! They are pet friendly. The sunset we got off our balcony was so beautiful! Would stay here again in a heartbeat!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your breakfast feedback has made a positive impact on our team! It's hard to start something new and to work our all the kinks. Thank you for recognizing their efforts. It has really made their day! =) Your comments on our breakfast attendant's performance were much appreciated and shall be shared with the appropriate team members. I am sure she will be thrilled to hear she made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Nice view, hard beds"

3
User 31/08/2021

The view of the ocean and beach, and beach access was beautiful. The beds were like sleeping on a board, and the noise from the neighbor above was bad. Sounded like a T-Rex walking the floor all hours. The price was high and not what I had originally found when looking at booking.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feed back on your recent stay. Located only 150 yards from the ocean each room has a private balcony that offers a great ocean view. I sincerely apologize about the surrounding noise. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you!

"Very disappointed - Our FIRST hotel since COVID"

2
Mel L, Portland, Oregon 30/08/2021

To date, our most expensive hotel, we decided to "splurge" as our first outing since COVID !! What a disappointment. We were on the lowest floor. No screen door for the balcony. It is run down, the furniture looks as if it came from Goodwill.! So worn!!! The wooden blinds in the bathroom next to the tub had no control string so we had to turn each slat individually. The mattress pad was so torn it was hardly hanging on. IF you adjusted the shower head...where it connected to the pipe it shot water straight up the wall. The caulking in the bathroom looked very dirty. The towels were so worn and tattered. They too looked like they were from Goodwill. The stucco in the hall was peeling, cracked and falling off the wall. Definitely nothing in the room worth the price we paid. On this trip, We stayed at two more Best Western properties after this one and BOTH were less expensive,clean and fabulous!!!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feed back on your recent stay. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Filthy, stinky"

1
Vallartalover45, Los Angeles, California 27/08/2021

There was mold in the bathroom on the walls. The bathroom was so dirty and smelled like pee, that I had to clean the sink, the toilet and the floor. The curtain rod was broken. The lock to the balcony didn't close well and the door of the hallway didn't lock.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Best Western in Gold Beach"

2
mygyg, Ashland, Oregon 24/08/2021

The rooms felt very outdated. The linens, the pillows, the towels all old. The location, however, is so nice - right on the beach. So, if you don't care about the ambiance of the hotel, then it may be a good place. But, for the price, I feel they could update the place and provide some newer towels, new pillows (instead of old and lumpy ones). The linens were all wrinkled on the bed and seemed like they hadn't event changed the sheets, but I complained to the front desk and she said they had put new linens on the bed. Could have fooled me! There was no shower curtain. Tub really old and discolored.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Pricey"

3
Curiosity66514924215, Hines, Oregon 15/08/2021

Definitely paying for the view and quiet long stretch of beach. The motel itself was probably the most run down and most expensive Best Western I've ever stayed at. From my research, all the motels in the area are charging about double right now. I guess that's the price of smoke free air.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. At this time we are in the process of a major roofing project and will be moving forward onto other projects during the coming months. We do try to be very competitive on our pricing with the surrounding hotels. Being on the coast, our rates & occupancy do vary day by day. We do try to offer the best value with a private Beach Access & Balcony, the only ones in town with an Indoor Pool & Hot Tub, breakfast included, and the most recent renovated guest rooms. If you check out our competition, you will immediately see the difference.

"Great beach location"

3
Rose H, North Augusta, South Carolina 07/08/2021

The Sure-Stay Best Western in Gold Beach, Oregon, was in a prime location...right on the beach with a short bath that enabled us to take walks along the shore line. It was also very close to downtown Gold Beach. The front desk workers were very professional and friendly. Breakfast was complimentary and it was certainly plentiful! But, I think due to Covid, the rooms weren't that clean, and they were not cleaned during the five days we were there. If we wanted towels, we had to go and ask for them. But the room was large and had a nice balcony that overlooked the beach.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Your breakfast feedback has made a positive impact on our team! It's hard to start something new and to work our all the kinks. Thank you for recognizing their efforts. It has really made their day! =)

"Do Not Stay!!!!!! You were warned."

1
Kieande, Nampa, Idaho 01/08/2021

We arrived at 4pm and driving in there is a huge patch on the roof that looks like they have taped on. At 4pm normal check in time and the internet was down so they could not check us in. We returned at 5:30pm and were given a dirty room- yes they were not even close to finishing cleaning rooms let alone sanitizing. We returned back to get a clean room and I sanitized the room. The furniture is all mismatched and looks like it is from the 70's. The grounds are terrible and there is dog feces all over. It is a walk to the beach- not far but it is not lit- all the grounds lights are broken. The pool was freezing I mean freezing. The hot tub was also freezing. The people who just left said it was freezing and they asked for the heat to be turned up but no hot water was coming in. The windows all had water damage around them the door looked like it had been kicked in. The bathrooms at the pool were closed and had tables blocking them and my husband cut himself just walking barefoot around the pool from sharp damaged flooring. The next day I ask for towels- yes we were staying more than 1 night and all other places were sold out. The staff inform me- as they are cleaning rooms that they do not have any. After running all over I was given 2- we needed 4. Luckily I brought beach towels we had to use. The rooms are supposed to be none smoking but I heard the check in staff tell someone they can stand in front of the room. So in order to get any air and not smell the room we had to smell someone smoking weed the entire stay. Not a family friendly stay. I honestly cannot say 1 positive thing about this place. The mattress was terrible and sleep was not good. We had just stayed at a best western the night before and it was amazing- not this place. DO NOT STAY. We should have been charged $50 a night at most or they should have paid us to stay. Over $200 a night was so much to pay for the service and value. I stay at a lot of hotels and I'm not afraid to pay good money for a room but this was not worth it. If you do not care about value, cleanliness, customer service, or amenities, and want to over pay- then maybe this is for you. I will never stay again and cancelled plans to stay at a different best western.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We sincerely apologize that you were not happy with your stay. Like many businesses contractors/roofing companies are booked and it takes months to get to the top of their list. As of today, the roofers are replacing the roof that has the wind damage. We sincerely apologize we were experiencing internet issues at 4 pm. We sincerely apologize for any misunderstanding there might have been regarding smoking. Oregon law doesn't allow for smoking within 10 feet of any door/window. Our staff enforce this as strictly as possible. Guest are directed to the sitting area, the parking lot or back yard/beach. Unfortunately with legalizing's weed comes the ongoing issue of people smoking it publicly-again regardless of Oregon law. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Not too bad, I'll be back "

3
michelleh191, chico 27/07/2021

Road trip, Yay!! Stayed at this hotel before. They had openings, so we stayed here again.. The good: the gal that made our reservation,( Dana maybe??) was excellent.. She was super friendly, very helpful, and made me feel excited to be coming The dark haired thin gal that served breakfast was wonderful. The line was very long, but she kept her cool, and was so friendly to everyone.. Both employees are an asset The view as always was great The bad; This place is starting to look a little dated. The pool area needs some help. The jets in the hot tub are broken. Our faucet dripped horribly, and as weird as it sounds, it got annoying. A minor face-lift is definitely needed here.. Also the beds are hard. Like very hard. All in all, not a bad stay. Glad I was here, and most likely will be back

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Just OK"

2
julesofthesea, Eureka, California 25/07/2021

View from second floor was terrific. Short walk to the beach, another asset. Room was clean. I don't watch TV but it was small so imagine for some that is a downside. Indoor unheated pool. Biggest downside, there was a car, clearly owned by an employee or manager with very inappropriate bumper stickers with foul language and hateful expressions (four-letter "f" word, etc). Very odd business practice and not family-friendly.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We are very pleased that you enjoyed the ocean view and short walk to the beach. We sincerely apologize you were offended by a bumper sticker that a guest displayed on their car. Where we understand your concerns, it is not practical to restrict guests from displaying bumper stickers on their cars.

"Drive on through town!"

1
Debbie W, slc 19/07/2021

Not many other places to stay in town. To their credit, they look like they have done some remodeling. But our noise level (on the second floor) was unbelievable, sounded like they were having a hockey match upstairs, Walls everywhere were thin, and could hear toilets flushing I didn't sleep at all even with my headphones on. Keep driving more miles and look for a better choice. Linens were old bedding was old and there was a smell in the room probably coming from old miscellaneous furniture. Beach was quite a ways away and if you were on the lower level you may not have a view.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your feedback, we greatly appreciate your comments. I do apologize for the experience you had. We always strive for perfection. We are actively working to fix these issues. If you need anything additional, please feel free to contact us anytime. Sincerely, The Team in Gold Beach, OR.

"Beachfront!"

5
Explore52616962046, Sacramento, California 11/07/2021

Loved it, second time visiting. On the beach, great view! The rooms are clean, it is quiet and close to everything. Easy to get to, right off of 101 but do not hear any road noise. Staff is friendly and efficient.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel Gold Beach. If I can be of assistance in the future, please don't hesitate to contact me at 541-247-7066. We would love to see you again if you are ever passing through Gold Beach, OR! Sincerely, The Team in Gold Beach, OR

"Basic overnight stop"

3
YING L, Singapore, Singapore 10/07/2021

It was a last minute booking on a 4th July weekend and there isn't much choices available. Room need updating for sure. Front desk service was great and took the extra step to send me a text to let me know they are staffed till midnight and would need to make special arrangements if we are checking past midnight. Skipped breakfast.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your feedback, we greatly appreciate your comments. I do apologize for any inconvenience. We always strive for perfection. If you need anything additional, please feel free to contact us anytime. Sincerely, The Team in Gold Beach, OR.

"Best Western let me down"

2
kcroeder, Portland, Oregon 09/07/2021

This motel is old and the rooms are poorly maintained. The bedding is old, dingy and thin as are the pillows. The towels were gray. The upholstered furniture was covered with hair. The stairs (no elevator) were scary. Definitely not worth the price and does not meet the PLUS brand.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your feedback, we greatly appreciate your comments. I do apologize for the experience you had. We always strive for perfection. We are actively working to fix these items of concern. If you need anything additional, please feel free to contact us anytime. Sincerely, The Team in Gold Beach, OR.

"Please just keep driving until you find something else."

1
User 07/07/2021

First off, if they put you in room 501, BEG to go to another room. I wish we said something but post covid, apparently short staffed there was no helping us. I was just plain filthy. The toilet seat was broken and heavily stained.. I think the worst part about it was the jetted tub. This hotel was part of the many stays i decided to book that would incorporate private jacuzzi suites. The experience has been fun, HOWEVER arriving to Sure Stay BW Gold Beach I couldn't even think of what the tub was like. Hairs.. Short, long different colors. Against my better judgement I decided to sanitize it myself.. I then proceeded to fill it up and run the jets for good Measure. Well was I surprised when a tanish color substance came floating out of the jets. I emptied the tub in horror to find goops of this mystery substance. So, I took A shower disappointed , not to mention that I left my flip flops on because the floor was a stained black and dirty. The towels used to be white once now are a dingy gross grey. I used my own paper towel for my face. I stayed up as long as I could to avoid the bed. very familiar to the tub many different hairs… Wrapping up, we slept in the car. Used the bathroom before we left and checked out. I wish I could get a refund so bad.. Anyway. Keep driving you'll find something way better.. it's a shame cause the beach the hotel is on is spectacular but you run the very high chance of catching something at this hotel. Good luck.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your feedback, we greatly appreciate your comments. I do apologize for the experience you had. We always strive for perfection. We are actively working to fix these items of concern. If you need anything additional, please feel free to contact us anytime. Sincerely, The Team in Gold Beach, OR.

"Pleasant stay!"

4
User 06/07/2021

Stayed for 2 nights with a family over the July 4th weekend. The room was clean and spacious. (2 queen beds). Oversized bathroom, lol. The staff was friendly and promptly addressed a small issue with showerhead I reported. Location was great as well! Wish the weather was bit better. Overall, great and pleasant stay and will stay again

"Mini vacation"

4
caroljaneway, Corvallis, Oregon 06/07/2021

Room had a gorgeous ocean view with which we were able to watch an amazing sunset. I loved being away from the hustle and bustle of the main part of town. Due to covid the breakfast was minimal but the food served was very good. Beds and pillows were very comfortable resulting in a wonderful night's sleep.

"Comfortable room with a patio and view"

3
eastbound, california 03/07/2021

Room was nice as it included a patio facing the coast. It was clean and quiet. We didn't spend a lot of time in the room to take advantage of it though. Checkin was a long wait. Rooms were not ready past 4 pm, which was not a big deal, but that required the receptionist to spend time on explaining to every guest about that. Also, a man who already stayed there had an issue, and inserted himself into the line. The wait at checkin took way longer than acceptable. Each guest was given a simple snack or small bottles of wine as compensation. Another problem with checkin was that no directions to the room were given. It was not obvious how to get to one's room. E.g., our room no. was 5xx, and surprisingly it was on the ground floor. I would've ranked this place higher if not for the checkin experience.

"Nightmare"

1
Alcyon16, Bridgewater, New Jersey 29/06/2021

During a vacation along the Oregon coast we booked this hotel based on reviews. Things started going downhill when we pulled into the entrance of the hotel and saw a huge hole in the roof which apparently had not been repaired for quite some time. Upon check in I was very taken back at the "lobby" area and although the check in person was very nice I was apprehensive to go to my room to see how these rooms were cleaned and maintained. Upon opening the door the smell of mold and dirt was overpowering. The room was dingy and dark and the sliding glass door was filthy! The pillows smelled, the decor and the mattresses were in desperate need of replacement. I could not stay there one more minute so we left, paid for that night and was not charged for the second night. I travel extensively for work and pleasure and have not seen a property in this condition before. I rated it one star because the check in person was nice and because there was no -1 star.

"Unacceptable customer service & property"

1
User 28/06/2021

Booked 2 nights and was told we needed to pack up and go to a different room for 2nd night- went from 3rd floor to basement dungeon to "make room for another guest". The room we were given was not clean, blood on the door of the bathroom, visible white spray on chairs (both of them!), headboard looked like it had been ripped up by a wild animal and the mattress was STAPLED together with protruding staples. We tried to use the pool/hot tub and were disappointed- pool temp was bone chilling (think ice-water) and the hot tub had green mold film stuck to seats that could scrape off with fingernails- not to mention the black ring around the ice pool. Then, after we, the guests, were so accomodating to the manager's request- they denied a 30 minute delayed checkout. The rude staff combined with the sub-par condition of the rooms made for a damper of our anniversary for sure. We definitely will not stay here again.

"Watch out for parking"

3
monkeyufs, Sacramento, California 14/06/2021

This is a nice hotel with direct beach access. As mentioned by prior reviews the rooms and buildings can use some updating and some soundproofing. We are light sleepers and were hearing the upstairs people well after midnight. we had an ADA compliant room which was nice for a large family stay. The only other minor note was the pool was not heated/broken and was waiting to be fixed. A bit of a bummer for the kids. Per my title it was hard to find parking when we arrived late and the second day we tried to park in a spot that had/has a steep angle which led the bumper to get stuck on the parking stop and caused damage to my SUV. Beware when parking.

"Not beachfront, but good ocean view"

4
TCarter_Or, Beaverton, Oregon 13/06/2021

Older facility, but clean and well kept. Rooms show some recent updates. Highway noise was not too much of an issue(with ocean side slider open to hear the surf) but being close to the road it is unavoidable.

"In disrepair"

3
FitCanadianTraveler, Nanaimo, Canada 12/06/2021

Seems to be an older motor lodge, upgraded to meet Best Western specs. But unfortunately, it has fallen inti disrepair. Pros: Decks with sliding doors overlooking a beautiful meadow, dunes, and the ocean. King rooms have comfortable bed. Close to restaurants. Discount coupon was provided for Spinners, which has fantastic food. Con: Rooms was in disrepair. Badly needed new paint and repair of table, woodwork, latches around doorways.

"Won't stay here again"

2
Donna V, Modesto, United States 08/06/2021

The location is excellent, however, this hotel is old and in need of repair. The roof tiles had blown away, the furniture in the room was ripped and appeared unclean. There was mold on the ceiling of the shower. There was no decor on the walls.......we won't stay here again.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We have located a contractor to completely replace the roofing on the buildings. We are waiting to get to the top of their list. Thank you for letting us know of an issue with the ceiling and furniture, we will address these at once.

"Always a pleasure staying at this beautiful location."

5
Ashbeckerwhipple1, Guatemala City, Guatemala 28/05/2021

Always a pleasure staying here. Dana, Tammie and Crystal are so wonderful and accommodating. The breakfast is very good and they are doing everything they can to make you feel right at home. We have enjoyed different variations of the first floor and lower floor and recommend this hotel. The pool is nice. This hotel offers a convenient laundry room. We have stayed here three times and have always been consistently satisfied. We highly recommend this hotel. Thanks again!

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our on our performance is very much appreciated. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Enjoyable stay, friendly safe"

5
John B, Vancouver, WA, United States 24/05/2021

I enjoyed my long weekend at the SureStay Plus Hotel, Gold Beach. Friendly staff, safe place. The service exceeded expectations, while I explored the community. It was great to listen to the ocean waves on the deck.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

"Discusting"

1
K S, Reno, Nevada 21/05/2021

This is a Best Western? They should be ashamed of themselves. The room was unsatisfactory. There was missing lock on the sliding door and a board is used below to keep it from being opened. The roof looked like it needs some work. The towels were rough and old. The bottom sheet on the bed was rough, as well. Please don't stay here. It was not a pleasant experience. Let's not forget the unfriendly staff in the office. I will not be back.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. Thank you for your feedback, we will speak with the laundry and housekeeping department to see how this happened and do what needs done to keep it from happening again.

"Be careful of the room you book"

4
bwanderer1, Everett, Washington 11/05/2021

On their website, it states for most rooms whether it's "LOWER LEVEL," "3RD FLOOR," or "PARKING LEVEL." There was about a $15 per level premium the higher up one goes. There are also 16 steps for the lower or 3rd level, with no elevators. Due to an injury, I had to switch rooms, but the initial discount was gone. However, it was mostly worth it for the better view and far easier loading and unloading from the parking level. The views are from a distance, at least a few hundred feet from the ocean, and the higher up you are, the better it is. The indoor pool is warmer than most, and pool times are reserved with some overlapping. Breakfast is a fixed menu and earlier than most, with only one cup of coffee.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We apologize that the advanced discount was not available when you rebooked your room. The parking level has the easiest access to the rooms with no stairs. You still get a great 2nd story ocean view. Coffee is available all day, without a limit on the number of cups one can have. We are glad you were able to enjoy the indoor pool during your stay.

"What "Ocean View" means"

5
jamesmJ1337NG, Klamath Falls, Oregon 08/05/2021

I am writing to clarify something that other travelers might be wondering about. Coming from our home in inland Oregon, we want to be able to (1) see the ocean and (2) hear the ocean. To that end, we obtained a room on the third level. (Reminder: this is one level up from ground level or the parking lot level. There are no elevators; there is a stairway with 15 steps.) This room met both of our criteria. But what, one may wonder, could we see? We could see the sandy expanse immediately in front of our room, which rose to a level that blocks one's vision of the waves breaking on the beach. But we could clearly see the immense gray expanse of the ocean beyond that. And we could also clearly view the waves breaking on the beach on the segments of land immediately adjacent to our property both to the south and to the north. For our purposes, that sufficed. And that is the difference between the third floor and ground floor rooms -- you cannot see the breakers from the ground floor (or lower) rooms. You can hear them, but you can't see them. That's why the third floor rooms cost more; and for our purposes it was worth the extra expense. Like most ocean-view motel properties, the beach in the immediate vicinity of this motel is flat and otherwise unadorned with large boulders or mini-mountains that make for interesting photography. My wife enjoyed walking on this beach collecting rocks which she found in abundance. To enjoy the added visual features of giant boulders that litter (in the good sense) the seascape all up and down the Oregon Coast, we had only to drive south a few miles to Myers Creek Beach. (This is in the Pistol River area.). This is where you should take your kids -- especially at low tide. Getting to the beach from the roadside parking area involves a short climb down a spontaneously created path. This is the kind of setting that draws us back to the Oregon Coast again and again. This is where you take your pictures. We found the other motel amenities to be well-conceived and delivered. The breakfast is nice -- especially in spite of COVID-related restrictions. The staff worked hard to deliver on their promise of hot breakfast. Our Wifi connection was good and I got to watch the Seattle Mariners play on TV. No complaints.

"Snappy staff, but nice room, view and location"

3
User 01/05/2021

When we checked in it was very discouraging because the front desk lady was not friendly whatsoever, she was talking abruptly, rude and fast like we were a burden and an inconvenience to her. I understand you're at work and hate your job, but at least pretend to be friendly and welcoming to some small degree, we came for my birthday trip and had a long drive so coming to our destination to that was very displeasing. She quickly explained where our room was after she hastily checked us in, but was talking so fast and sounded like she would snap if we asked her to repeat herself, so we didn't understand where our room was and didn't want to ask again because of her rude demeanor. We walked up and down the stairs for awhile lost and finally found a housekeeping employee to ask, she was very friendly and told us exactly where our room was with a sweet voice and a smile, I told my boyfriend that she should be the front desk lady. I'd give 4 or 5 stars if we didn't have the snappy staff experiences and also the breakfast experience the first morning was poor too, other than that, the room is great, we got the jetted tub, the bed was comfy (more or thicker blankets would be nice though, we finally asked for more the last night because we were tired of being cold, then found there were extra blankets hidden in a drawer as we were leaving), there's a microwave and fridge that works well, very spacious, wifi doesn't really work but I also have Tmobile so that's most likely the problem, great beach access and view, nice closet space, roomy bathroom. We would have liked to not walk up and down the flights of stairs with our luggage wondering where our room is after a 6 hour drive. I've worked in customer service for a very long time and know that even the slightest change in your tone of voice and demeanor can make a huge difference in how the customer perceives their experience, maybe they were all having bad days who knows. The morning breakfast lady wasn't much better and they were very stingy, she wouldn't let me have one of each item, I was very hungry and it was my birthday so being told no first thing in the morning was upsetting. Also, their menu says they have other juices than apple and orange but they don't offer it, when I asked if they have the guava juice that's listed on the menu she just repeated herself in a rude tone APPLE OR ORANGE? instead of explaining why their menu says there are other options but don't actually let guests have them. There was no one behind us waiting in either instances, so not sure why we were treated like an inconvenience or like we were holding up a line. The next morning the lady working the front was nicer luckily but I was hesitant to even get breakfast. I called to ask for more towels our third day since they are not cleaning rooms unless requested, the lady that answered the phone was snappy with me, saying she was the only one there like I should have known when the house keepers come in and how dare I call and ask for towels, when at the beginning of the call I had even said "I don't need them right away but sometime today" so they wouldn't be rushed because I was already expecting whoever answered the phone to be snappy from all the other encounters. I was afraid to ask any of the employees any questions at that point because I was tired of getting snapped at. Our last day when I was leaving there was a very friendly lady, I think she was part of housekeeping and said she hopes we had a nice stay, so that was nice to leave to.

"Right on the beach"

5
Nancee21, Palm Springs, California 01/05/2021

I love this place, there was a short walk through tall grasses to get to the beach and you feel like you are all alone, the only footprints in the sand were mine, so used to SoCal where everyone in on the beach

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so pleased that you enjoyed your visit! Thank you for sharing with us your wonderful experience with being able to walk the beach and feeling like you were the only person on the beach.

"Homemade DELICIOUS Brekfast"

5
949cookieb, Kingman, Arizona 13/04/2021

This Best Western hasn't used COVID-19 as an excuse for not serving a full and delicious home-made breakfast for it's customers....Sure Stay found a way to accommodate the mandated COVID requirements and STILL offer their travelers the best of their services - WAY to GO Sure Stay in Seaside! Breakfast was freshly cooked and absolutely delicious. We didn't even mind needing to carry the meal back to our rooms as we were on the third floor and had a lovely balcony to eat breakfast on ... while listening to the amazing ocean. Hotel personnel were courteous, caring, and professional . We will return here again next time in Seaside, Oregon

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Your breakfast feedback has made a positive impact on our team! It's hard to start something new and to work our all the kinks. Thank you for recognizing their efforts. It has really made their day! =) Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Wow - the proximity to the beach! Great Experience!"

5
torpedo-dude, Omaha, Nebraska 10/04/2021

Fantastic location! Great view! Comfortable for family of 4. Breakfast was great and convenient given the current environment. Easy access and close parking. Worth the extra cost to stay at this location.

"Not worth your money"

2
User 06/04/2021

The walls are super thin. You can hear when people cough on the floor above you and next to you. They advertise it as an ocean view but that's not true. You can see a sliver of the ocean from where you're at. You're better off driving further down the freeway and paying the same price but nicer.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. Due to the Natural Dune, the lower level provides a partial ocean view. Each level above the ground level offers more of an ocean view. The hotel is located about 150 yards from the ocean and the Natural Dune. Thank you for your feedback.

"Great Stay"

5
User 31/03/2021

This facility is older than a lot of Best Western Hotels, but dont let that fool you the people working there are some of the best we have seen, the rooms are older but in very good condition, great whirlpool room!!!

"Beds bugs, odor and filth"

2
1VinOne, Los Angeles, California 22/03/2021

While the room had very nice view of the ocean, it was unfortunately filthy. The sliding door was liquid stained, top to bottom. Dated furnishings, musty odor and certainly bed bugs perhaps because from head to lower torso, we felt random itching ALL night long. Went away after draping towels over the pillows and the bed sheets. Also, you are greeted to the property by the sight of a roof with blown shingles. Not good. Grade F

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide your feedback on your recent stay. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. We apologize that you experienced random itching from the detergent on the sheets and pillowcases. As they are washed separately from the towels the level of cleaning product varies. Winter storms took their toll on a number of properties. Though we have reached out to many of our local roofing companies all are booked until into the summer. W

"Nice location, not up to my clealiness standards."

3
Lori S, Oakridge, Oregon 21/03/2021

We were able to check in an hour early and the front office staff were helpful. The motel is right at the beach with a lovely trail, and nice views. We were disappointed in the cleanliness of this hotel. There were hairs on the bathroom wall and two on the edge of the tub, There was a used bottle cap on the floor behind the chair, so they must not have moved any furniture.The room was spacious- but a little dingy. The sheets and towels were poor quality. This will not be a first choice in the future- in spite of the lovely location.

"Worst hotel"

1
pepperboy, Crescent City, California 20/03/2021

This hotel is bad! I will never stay there again or recommend it to anyone . Your pay for a four star hotel rates and you get half star room. The room was very outdated and had a smell to it, the carpet was damp, the linen was gray and rough to touch. The staff at check in was very rude and dirty she was a young woman that looked she could use a good shower and shampoo. The hotel is not like the pictures online

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your feedback on your recent stay. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Another great stay"

4
R1153ACkathyh, Phoenix, Oregon 19/03/2021

This is now the third time I have stayed here, and again it was a very pleasant stay. The view from my third floor room is fantastic. The room was clean, and adequately supplied. I like having a microwave and mini fridge in my room, as I stay for several nights and like to be able to fix some of my own food. The Breakfast they supply is hot and of ample amount. The front desk staff is always very nice. I will definitely stay here again.

"First Trip to Gold Beach"

5
boohercandace, Springfield, Oregon 01/03/2021

Everyone that helped us was wonderful! We will definitely go back to Gold Beach and stay at SureStay again. The room was clean and the staff was super friendly. We also enjoyed being able to view and hear the ocean.

, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you so much for the great score on your recent stay! Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Poor Service and Unclean Room"

1
User 18/02/2021

I would never stay here again nor would I recommend this to anyone. The room smelled awful when I first arrived and was not clean. The floor felt damp so I never removed my shoes. I could hear every step from the guests above me along with anyone walking down the hall no matter how close to my room they were. I spoke to the front desk after the first night about changing rooms and was told nothing was available. Ok, no problem could I cancel the remainder of my stay and move somewhere else, to this I was told no that they needed 48 hours cancellation notice and since I was only staying 2 more nights there was nothing they could do. I ended up paying to go stay somewhere else in addition to paying for this room so I could get some sleep.

, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. The hotel has three levels of rooms with the level you booked being ground floor with a the second floor above. We do apologize we were unable to move you to a different room due to not having availability on any of the other levels. Each level offers a better ocean view, with the third floor offering no other rooms being above your room. We will conduct a retraining of the front desk agents regarding cancellation policies. There are some exceptions to the 24 hour cancellation policy. Thank you for taking the time to provide your feedback.

"Delightful Ocean View"

4
Jesse P, Grants Pass, Oregon 09/02/2021

Nothing terribly exciting. A basic room. Small TV, and older bathroom. Clean. Good breakfast. The view is spectacular from the upper floors. A bit overpriced for what you get, but that seems to be the norm at the Oregon coast.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review on your recent stay. We are very pleased you enjoyed the ocean view from your private balcony. Thank you for your feedback.

"Beautiful view just don't look at the room"

3
Botymac, Grants Pass, Oregon 01/02/2021

Of course the view is beautiful. The room was just updated but the floor was already breaking, headboard was a mess and the shower head leaked. Needs some more TLC. I understand the beds are hard to last longer but dear lord I was in pain.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for providing feedback on your recent stay. We are continually working on making improvements and upgrading our facilities. Maintenance was informed of the leaking shower head and other concerns at once. Thank you for letting us know.

"Missed stay"

1
vgerega, Kalama, Washington 27/01/2021

I really, really wish I could have stayed at the place I booked. I booked the same day of my stay through a third party. When I showed up, no one was at the front desk or answering the after-hours phone (this was before hours). I also contacted the international customer service number and they were unable to get ahold of anyone either. After about half an hour, I tried again. And again. There were other customers there in the same situation. And luckily, they called around the area to find a different hotel and we were able to relocate. I still don't know what happened, and the third party website was able to help me get credit through them but I was very disappointed, and am truly hopeful this does not happen to anyone else.

"Nice Hotel with Ocean View"

5
User 26/01/2021

The hotel is very nice and the rooms have ocean views. The staff are very friendly. The room was well kept and very clean. The only negative is their pet policy prices. We did not bring our two small puppies because they charge higher prices for pets than most hotels.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. We are sorry you felt the pet fee was higher than other hotels. We do keep our fees and rate competitive with hotels in our area and long the coast. Thank you for taking the time to provide your feedback.

"Views are Extraordinary"

5
User 17/01/2021

An excellent room with a gorgeous view and beach access! There's plenty of space and amenities to choose from! Totally kid friendly! My kid needed a little escape from being home for nearly a year! This place was wonderful! The staff is so kind and they are very accommodating! Will return soon!

"Doesn't live up"

2
Julie C, Keizer, Oregon 14/01/2021

Have tried this place several times hoping it'd be better. Hard to believe it's a Best Western brand. Very old, dated. Feels dirty. Towels gray! Sink plumbing loose. Staff at front desk seemed "bored with it all". Rattled off her "check in speech". Don't think she ever even looked at me. I have stayed at many BWs and this one is the worst, most expensive I've been too.

"Clean comfortable room with ocean view"

5
NorCalGal70, Redding, California 12/01/2021

When we travel to the coast we love to stay here. The rooms are clean and spacious. The view of the ocean and sunsets are great since it's a beachfront property. A short walk from the room down their path and you can walk miles on the beach. The rooms have a balcony you can sit on chairs provided and enjoy the ocean unlike another close by that only has a window unless you pay more. My family and friends stay here when they also come to the coast and this is our third time. Even with the storm, we were able to leave the sliding door open and listen to the waves crush and still be warm inside. The only thing I suggest is not to leave your suitcase next to the front door when you come inside the room. We did not knowing and the heater melted our hard case suitcase.

"Great place to stay, clean property amazing ocean very nice staff"

4
User 19/12/2020

Great location and the to go breakfast was very good and great idea during these crazy times . I will come back again very soon I hope. It's nice having long term employees at this property it makes a big difference in my mind,

"Good place to stay for outdoor activities"

3
User 10/12/2020

The best western in gold beach offered me the opportunity to stroll on the beach all the way down to the Rouge River‘s jetty going north and the one of most beautiful hidden Oregon coast lines between Brookings and Gold Beach. Cape Sebastian is a hidden gem of both hiking down to the rugged coast line and witnessing one of the most breathtaking sunsets I've ever seen while the waves and the mist blue in the ocean breeze. There are some amazing hikes along this stretch of the Oregon coast highway and I hiked every single one. The room I stayed in was beautiful and had a beautiful view however needed some updating and some overall work in amenities and overall comfort the towels were towels that you were washer vehicles with. It was a good overall experience though

"comfort"

5
johnjen2008, Medford, Oregon 16/11/2020

Nice clean and wonderful ocean view. Staff friendly and very accommodating. During the Covid-19 crisis they have taken good measures to make sure that all rooms are clean in plenty of time before the next guest checks in.

"Run down and filthy"

1
lisa_ranae, Boise, Idaho 22/10/2020

The view was amazing—right near the beach and easy access made it enjoyable. Beds were comfy and it was nice to have a fridge and freezer for our stay. That's about all the positive things I can say though. The broken screen door on patio made it so you had to choose to have air flow or bugs, grout coming out from bathroom floor tile sticks to feet after shower, carpet so filthy my kids feet turned black walking across it. When we checked in the pillowcases were dirty on the bed. In a time of extra-cleanliness for Covid I would have expected better at check in. Later in our stay the key quit working to our room. The service guy came over, pounded on the silver key mechanism and said you just have to do that sometimes for the battery to work. What he meant was every time, and even then it didn't always work. If I judged the Best Western by this hotel I would never stay in one again.

"Nice Stay"

4
MikeynDnvr, New Orleans, Louisiana 18/10/2020

Importantly during this pandemic, this hotel had a really clean room. I really liked the beachfront balcony. "Beachfront" is pushing it a bit. You had to walk down a sand trail for a bit before getting to the water, but I thought the area was beautiful. See picture below for view from balcony. Nice place to stop for the night on a HWY 1 roadtrip.

"Dirty!"

2
gentrydebi, Caldwell, Idaho 10/10/2020

My husband and I have stayed here a few years ago and it has really gone down hill. The towels were gross- a dark grey. My feet were dirty after walking on the floor after a shower. Dust on the “less frequently “ touched items. The refrigerator was still dirty inside, yellow spilt goop. Way over priced.

"Needs a remodel"

2
micheleandmel, Portland, Oregon 28/09/2020

The rooms are old and the carpet needs to be replaced with laminate as it is holding a bad musty smell. We had to change rooms upon arrival as the smell was so bad. The 2nd room was not much better. We had to spray linen spray on the bed and around the room to even try to sleep. The housekeeping staff does not report or even check if light bulbs are working or if lamps even have them. The outside needs a good power washing. I would not stay at this hotel again. The only upside was the front desk staff they where all very nice.

"Not to be Trusted Best Western"

1
Crunchy47, Portland, Oregon 27/09/2020

My husband we're traveling up the Coast of Oregon. I have used Best Western in the past so I booked this one. There were many choices but because of my good experience with Best Western I chose this one. I have traveled all over the world and the sheets and towels at this Best Western were HORRIBLE. The sheets were very “tired”. The towels were so gray and felt like I was using a loofa.

"Great place to stay in Gold Beach"

4
Paul_Mary_MV, Mission Viejo, California 17/09/2020

This is probably the best location to stay in Gold Beach if you want a great view of the Pacific Ocean, Also, it's on the south end of town away from the busiest areas. It's been our go-to place in Gold Beach for many years. Units have been nicely updated and rooms are very spacious. Not luxury but Gold Beach is not a luxury town and is hundreds of miles away from the large cities in the Pacific Northwest and California which cuts down on the traffic.

"I wouldn't stay here again"

1
mindy g, Portland, Oregon 16/09/2020

The lady at the front desk is rude and seemed inconvenienced by our requests. The halls are dirty, walls are chipped and mildewed in places. ice machine is broken as noted in a year old review. worst thing- the walls are paper thin. we were told "not to move "that this family was leaving, but they returned at 8pm and the elephant stampede and barking dog started up again-too late to move.

"Nice View; Awful Service"

2
Denise G, Long Beach, California 16/09/2020

I stayed here with 2 friends over Labor Day weekend. After encountering a detour due to the fires in Oregon, I phoned the check-in staff that we'd be arriving between 11pm-midnight simply as a courtesy and it hopes our room wouldn't be given away. As a frequent traveler for business and leisure I've only encountered this at small mom-and-pop businesses and being a Best Western didn't pressure a barrier, but none-the-less, being a small town I assume most things close a little early despite the Best Western reservation website promising 24-hour front desk staff. For starters, the staff was incredibly rude when I called as a courtesy to let them know about our arrival time. She made me feel so uncomfortable that we scarfed down the food we were eating after not eating all day and rushed into the car, speeding probably dangerously through the Windee roads that it takes to get to Gold Beach. She made me feel so uncomfortable that we scarfed down the food we were eating after not eating all day and rushed into the car, speeding probably dangerously through the windy roads that it takes to get to Gold Beach. But it only got worse from there... upon arrival (between 11-12 as I promised) the night Reception staff was even more absurd, incredibly unprofessional, rude, and made us feel unsafe. After calling at 10 to midnight to inform her we had arrived, she proceeded to tell us she would be there in 15 to 30 minutes. We had arrived within the window that I told her we would, and I would've expected this disdain had we arrived after that time but to not be there, be ready and be professional was incredibly disappointing after a 5 hour drive. She greeted us by flinging the front doors open wearing a shirt that said “trump 2020 because f*** your feelings “– had I not been so tired I prob would've said no, f*** yours. To top of her absurd behavior, she was not wearing a face mask when she checked me into the hotel which is also not acceptable especially during Covid. In addition she threw up two middle fingers at us after she checked us out. As a Navy Vet and someone working in healthcare it was disgusting. I did pass along the feedback and details to the morning manager who offered a $50 refund however she was supposed to contact the regional manager and owners regarding the incident. I would like a full refund I have yet to receive.

Tammie W, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to reach out to us regarding your recent stay at our hotel. We hope you are staying well & healthy. We sincerely appreciate you for taking the time to personally talk with us. As we all agreed, this 2020 year has been something else. We sincerely apologize for any discomfort you were caused due to our Front Desk Team Member's failure to follow our mask and dress attire policy. Our Company, 100% requires masks to be worn at all times, by all team members. Our Dress Attire Policy is that one of Business Casual. We take violations of these policies very seriously and the Team Member has been reprimanded and put on probation for her actions. Thank you for giving our Front Desk Team Member the opportunity to personally reach out and apologize for her unprofessional behavior and attire. No matter what tragedies we might be going through in our personal lives, we must always be respectful and professional at work. The behavior and attire was completely unacceptable & unbecoming of what we would expect from one of our hotel team members and is not representative of our business. I really appreciate you giving us the opportunity to make things right. After seeing your review on TripAdvisor, I realized I made a huge mistake. I dropped the ball and we handled your stay and follow-up poorly. Thank you for holding us accountable so that we can all grow from this experience. No guest should have undergone what you went through. Your feedback will help us avoid another potential future guest relations disaster. You have been generous and patient with us and I really appreciate it. In current times, politics have certainly divided us as a nation; when in reality we should be gathering strength from each other and uniting to survive through this rough 2020. Please know that the Front Desk Team Member that you interacted with is one singular view and is NOT representative of everyone that works here. We employee team members of all different backgrounds and view. We have always prided ourselves as inclusive place for all. People come to us to get away from the stresses of reality and we strive to provide that atmosphere. When it comes to politics, it really does stir deep seated emotions in each and every one of us. I want to assure you that I will be personally monitoring the team member's performance and actions to guarantee that personal and work do not intersect again. Thank you for giving us another opportunity and We really do look forward to seeing you when your travels bring you through Gold Beach. If I can be of assistance in the future, please don't hesitate to contact me at 541-247-7066. Much Appreciation, Tammie White General Manager SureStay Plus Hotel Gold Beach

"Rooms without a balcony are a ripoff"

2
User 07/09/2020

I called late for a room with an ocean view on Labor Day weekend. Was told that the only rooms left did not have a balcony, but did have an ocean view. My wife and I arrived to find a nice room with windows so old and foggy that we couldn't see anything. I do not blame the staff, but the owner should recognize that they are guilty of false advertising. In addition, the windows in our room were directly above the beach access, and I was very concerned that the rusty, very hard to open windows were a safety hazard to those below. Buyer beware. Don't book room 332 until you have notice that the windows have been replaced. .

"Great Hotel! On the Beach!"

5
User 25/08/2020

We are going back in Sept! Wonderful stay, could hear AND see ocean everyday om balcony. Very large room.... comfy bed. Easy parking, small flight of stairs to 3rd story room - no biggie. Balcony was larger then we have used on cruise ships - lots of room.

"Ask for balcony room"

3
atlvisitor, Atlanta, Georgia 10/08/2020

Make sure you ask for a balcony room at this hotel. The windows in the window rooms are foggy and you cannot see the beach. Also, the hotel has-0- air conditioning, so if it's really hot or you like to sleep really cold, it could be a problem. Avoid the free hotel breakfast and go to a nearby restaurant. Hotel does offer 15% off coupons for Spinners local restaurant and it is wonderful! 4 stars -fresh seafood and great steaks!

"Great Views"

5
frau, Shingle Springs, California 07/08/2020

We stayed at this Hotel on 7/21 & 22 and it was a Great choice.We had a nice View of the Ocean from our deck and we could walk to the Ocean from the Hotel.The room was very clean and comfortable.The breakfast was grab and go which Works in these times.I would definitely return.

"On the beach"

4
Elain, Roseville, CA 06/08/2020

We loved the location of this hotel, literally right on the sand dune. It was a short walk to the beach from the room. We had chosen the ground floor, which the room are interior corridors so it was very quiet at night. They had just started doing a hot breakfast, which was either scrambled eggs and potatoes or Biscuits and Gravy, but the portions were so small, other hotels have given us twice the amount, and no sides, only juice or coffee is offered. Plan to bring some sides or you will be hungry.

"Just like a Veranda"

5
459sheris, Cherry Valley, California 31/07/2020

We were traveling up PCH and wanted to stay at Best Western hotel as they are consistently clean and moderately priced. This hotel is located right on the beach with easy access from the hotel grounds. We had a 3rd floor room with a balcony. Comfortable chairs and a small table made for great viewing in late afternoon and sunset. Room was large, clean and comfortable! Sea breezes, crashing surf and beautiful views made us feel like we were on a ship again. We will be back and hopefully for more than one night! Staff was great and breakfast was delicious and served creatively due to COVID-19 safety precautions. Two options were offered to take back to room- both had scrambled eggs, one with biscuits and gravy and one with potatoes.

"Stay at the beach"

4
bonedigger10, Hayden, Idaho 16/07/2020

When you are looking for a deck facing the beach this is it. When you are looking for a very nice room, clean, great beds, breakfast items, this is it. The one ONLY downside were some guests that came in very late and seemed to take over an hour+ to unload into the room above. There was long, loud heavy stomping and shuffling pretty late. Outside of that, the location is VERY good, and an afternoon nap on the deck in the adirondack chairs, with the ocean in the background, made up for the late night noise..

"Not clean, definitely not sanitized"

1
nkgerber, Houston, Texas 14/07/2020

This facility has all the potential to be a great stay. The location, the condition, parking, and the great staff at the front desk. However, the rooms smelled of mold an mildew to the point it would make you choke. Turn the hot water on the shower and once it hits the curtain another big cloud of filth. I'm guessing that the staff is using old moldy mop heads and no disinfectant type cleaners. Didn't make us feel safe staying here during these times not knowing what the last guest or the cleaning crews left behind; that is to say besides the hair left on the floor and toilet. :/ If our plans would have been more than 1 day I wouldn't have stayed a second night.

Tammie White, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide your feedback on your recent stay. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department and provide a retraining. Thank you for letting us know so that we can improve our process.

"Keep driving or sleep in your vehicle"

1
User 11/07/2020

This place has to be avoided at all costs. You could not pay me to stay here. Major over haul need from top to bottom! Staff is so unprofessional and ungrateful. Room smells, the 60's wants the interior furniture back. Any upgrades are shotty at best. If a negative star rating could be given, it would. Tammi was a very unpleasant staff member to talk to.

Tammie White, General Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the honest feedback in regards to your stay. We do try our best to clearly communicate through all channels that the Lower Level are 16 steps down and that we do NOT have an elevator. Unfortunately, some external (3rd party) sites bury this information and it is not clearly communicated as well as it can be. If available, we always do our best to move guests to Parking Level rooms. Unfortunately, the night that you were staying with us, we were completely sold out and were unable to accommodate an upgrade. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss these issues with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. Currently, our remodeled rooms are on the Parking & Upper Level. Due to Covid-19 & our summer season starting, we had to pause our renovation. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. We are more than happy to find some type of solution for you! We never want our guests to be uncomfortable. I apologize that I was unable to find a resolution with you and that we were unable to effectively communicate. I would like another opportunity to resolve this with you personally. Please feel free to give me a call at 541.247.7066. Thank You, Tammie

"Awesome beach location & Caring Staff"

4
kathyizkool2020, San Francisco, California 08/07/2020

Lovely location on Gold Beach with ocean views and quick access to the beach. Super dog friendly. Staff are responsive and helpful. Really good vibe. Parts of the building, like stairs and hallways, were a bit rundown, but not unsafe. Overall, a lovely refuge after a long drive. Scenic and serene. Will return again.

"relaxing"

5
409jeannem, Sacramento, United States 28/06/2020

Lovely hotel to stay- Pool is fabulous !!!! Tammie Joe (housekeeping), is extremely nice and customer friendly. she goes up and beyond the expectations of her position. Ultimately, she is extremely helpful to the guests and there needs and concerns.

"First time staying in Gold Beach"

5
User 28/06/2020

Clean, comfortable, easy checkin/out, ocean views...great experience! The only bummer was the rates. First night (Fri) was totally reasonable for the coast, but to stay Saturday as well the rate increased almost $100. Discouraged us from booking 2 nights. Weird. Otherwise place was awesome!

"Property nice, management not so much"

4
dalbright2018, Kalama, Washington 19/06/2020

Motel in nice shape with great location, checkin extremely slow with only 1 clerk and 6 to 7 guest. Then rooms not ready, offered less price room we accepted just to get in but room not clean, pillow cases missing from bed, only small partial roll of tp........4 guest only coffee for 2. Everybody has a bad day but appears everyone here had a bad day and it showed.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your feed back on your recent stay. Due to social distancing we are limited in the number of people we can have in the office at one time. Our staff is working to find solutions to the many challenges this and other restrictions have created. We sincerely apologize that the housekeeper forgot to put the pillow cases on the pillows.

"Fishing Trip"

5
R9003APmikem, Reno, Nevada 03/06/2020

We had 3rd floor rooms with Ocean Front views. Our room was very comfortable and very clean. We also had instant hot water which was refreshing as we didn't have to wait. One needs to book very early in order to get a reservation. They provide take out breakfast, which is a Bagel, nut bar, coffee, or juice only at this time if you desire something. This is a fishing town mostly, but the beaches are beautiful. Room rate is on the high side.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review on your recent stay. We are very pleased that you found your third floor ocean view room comfortable. Yes, Gold Beach is known for its year round fishing and the miles and miles of beach to walk. We hope to see you the next time you are in the Gold Beach area.

"Right on Beach"

5
I543ARrichardh, portland, United States 24/05/2020

I stayed in a King Jacuzzi Suite on the 1st floor. Room was clean, comfortable & quiet. Hotel had very few guest, during COVID-19. The patio was small but nice. Jacuzzi tub was great. Not sure how quiet this room would had been if the hotel was full. Bed was very comfortable. Great location! I would stay here again & recommend.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review on your recent stay. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We hope to see you the next time you are in Gold Beach.

"Will not return or recommend"

1
User 14/05/2020

Terrible customer service booked one day off from what was planned by accident and they refused to refund me my money and just switch the day's for me instead they just charged me for the night anyways.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We sincerely apologize for any confusion there might have been regarding your reservation. Was this the reservation that was made through a third party, rather than the hotel directly? If this is the reservation; at 9 pm on the day of arrival we received a call from the third party. Our offer was: Due to the 24 hour cancellation policy, we would charge for one night. However, if a new reservation was made for the following day, we would wave one nights charge on that reservation. We sincerely apologize this information was not relayed to you, by the third party representative.

"Renovations in full swing"

5
927aleeab, Port Orford, United States 14/03/2020

Our annual quilters' retreat was 20-13 March 2020. This year I had a room on the 3rd floor (still no elevators here). It had been renovated and I think nicely. The new flooring in entry, dressing and bathroom areas is gray, woodgrained tile and well done. The bath's plumbing fixtures are updated and worked well. Great hot water for my showers. The small refrigerator and microwave both seemed new and were quite clean inside. The coffee provided was an organic blend and tasted like coffee. There still are no screens on the sliding doors to each balcony, but I understand the wind will take them right off their track and sail to the ground or the beach. Breakfast was hot, well prepared and plentiful. Staff was very responsive and a pleasure. The work being done on the remainder of the facility is only during daylight hours and did not seem to be too loud or intrusive. It is hard to quiet a tile cutting saw, but I did not notice it unless I was going up or down the stairs. I also did not notice any sounds from the room next door, there were kids under 10. I think the sound proofing between rooms is great. Due to the renovations, the in house laundry was impacted somewhat. Towels were not glaring white, nor were the sheets ironed, but they were clean and that is what counts. We will return next year.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We are very pleased that you enjoyed your annual quilting retreat and where not bothered by the on going renovation. We are working to find a screen door that will hold up in the coastal weather. We look forward to seeing you next year.!

"Nice weekend at the Oregon Coast!"

4
lindagP5128EF, Redmond 07/03/2020

The room was nice and had a great view of the ocean; however, beach access needs to be updated to ADA as the bottom steps were quite high! We ended up going around the building on the south end on an unofficial path. I cannot be critical of the facilities as they are undergoing some renovation.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are pleased you enjoyed the ocean view from your room. Thank you for your feedback on the steps, we will look into what needs to be done. We are in the process of our renovation and look forward to having it completed soon.

"Disappointing Stay"

1
User 05/03/2020

First the positive, the view from the room was wonderful, and the beach was a short 5 minute walk. The room was had a musty smell. Towels were "grey" and one was tattered, what you'd use a home for a rag. Some renovations have been done but they missed the mark with outdated toilets and tubs. The bathroom sink was cracked! I pulled up the mattress cover and found it stained. Breakfast was a disappointment. The toaster was grotty. Bran flakes were stale. No Yogurt. Peanut butter was offered from a family-type jar. I definitely would not recommend this as a place to stay. This is not meeting Best Western Standards.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. I will speak with members of the housekeeping/laundry department about the importance of sorting towels correctly. We are in the process of our renovations and not all areas have been completed. We apologize that you were disappointment with breakfast. As we have regular guest who request peanut butter we keep a jar on hand for those we request peanut butter. Due to this, it is a limited use jar. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

"Remodel misses the mark a bit"

3
User 03/03/2020

Stayed here for one night, the positives were a large room with ocean view, new carpet, new tile and a large comfy bed. However, the desk and mirror were really dinged up, finish work in bathroom is sloppy, they used old electrical switches and it appears the toilet was reused as well. The worst part was the dingy towels - this part really bothered me. You can buy big, beautiful fluffy towels at Costco for $7 each. If you're gonna remodel, go all out and charge more for the room.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review on your recent stay. We are in the process of doing our renovation. We have a number of areas that are not completed and we are working to get everything completed in a timely manner. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Great Location, Partially Renovated"

4
WellTraveled3, Lexington, Massachusetts 23/02/2020

We stayed one night at the Best Western in Gold Beach, which is located right on the beach and in the middle of town. The property is being renovated and our room was very nice, with comfortable beds and a nice large screen TV. Only slightly strange thing was that there was no closet to hang up clothes in. Room had a nice small balcony from which we saw a stunning sunset. Other strange thing is that there doesn't appear to be any elevator, with two levels of the three floors of rooms accessible only by stairs. There is, however, a guest laundry. The free breakfast was adequate, with good eggs, oatmeal and some fruit. Staff was friendly and helpful.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We are in the process of resolving the closet issue. We do not have an elevator. There are only 16 steps between levels with 16 parking level rooms for those who prefer not to climb stairs. Thank you for your feedback.

"Get away from everyone beach trip"

5
User 23/02/2020

I loved listening to the ocean all night and even though I was on the lower level that had a partial view it was so amazingly beautiful and I would go back over and over again plus the treasure hunt was fantastic

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We look forward to having you stay with us the next time you are in Gold Beach.

"Comfortable stay by the ocean."

4
Wallyfam71, Silver Lake, Oregon 02/02/2020

Comfortable room with lots of space and a great view of the ocean from the balcony of our 3rd floor room. The tub spigot diverter could have been a little confusing if the desk attendant had not explained it when we checked in. Standard breakfast with eggs, sausage and waffles available.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide us feedback on your recent stay. We are very pleased that you found the room to be comfortable. Being only 150 yards from the ocean, the view from all rooms is wonderful. We hope to see you again the next time you are in Gold Beach.

"Great Location and View"

4
DewPortland, Portland 21/01/2020

One can see and hear the surf from our room. We had an accessible room that would be perfect for a wheel chair user. Wide doors, big roll in shower, big bathroom, and a pleasant bedroom area. As a Best Western Plus it's a price facility value.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feed back on your recent stay. We are so pleased that you enjoyed your stay. Being only 150 yards from the ocean you have a great ocean view from the second floor. We would love to see you the next time you are in Gold Beach!

"Large comfortable room, well equipped, well used"

3
163rexp, Capitola, United States 12/01/2020

Large room. Two queen beds and two big easy chairs, somewhat poorly positioned. Only one night table. Plenty of accessible electrical plugs and usb charging ports. Nice fridge. Well used, maybe because Gold Beach attracts a lot of Rogue River jet skiers, not a gentle bunch, overall. Good breakfast.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide feedback on your recent stay. We are in the exciting process of remodeling our hotel! We are continually working on making improvements and upgrading our facilities. There are a lot of areas being refreshed; from new paint, new tiles, new draperies, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done!

"You can hear the surf and see the ocean"

5
Paradise316725, El Cerrito, California, USA 03/01/2020

The room was big, the bed really comfy, view of the ocean. Nice balcony. You can hear the surf if you slightly ajar the balcony door or have it completely quiet with the door closed. After full day of driving it was a perfectly restful place. Nice walk on the beach the next morning.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide a review on your recent stay. We are pleased to know you found your stay to be perfectly restful. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We hope to see you the next time you are in Gold Beach

"Big disappointment...don't recommend."

1
r112bbette, Riverside, California 04/12/2019

Very rundown property which is unfortunate because of great ocean location. Property needs major updating. Thin walls, doors don't open and close, old rough dinghy linens and had a room with stained carpet and musty smell. No elevator makes it a problem also.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We are in the exciting process of remodeling our hotel! There are a lot of things in the works from new paint, new tiles, new draperies, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done!

"Definately want to visit again"

4
User 02/12/2019

Our 5 night stay was very nice. Room was clean and comfortable, staff was pleasant and accomodating to our requests. Beautiful view, short convenient walk to beach. Will definately stay here again when visiting Gold Beach.

"GREAT Hotel"

5
wheeler345, willits 27/11/2019

Really nice hotel that was very clean and well maintained. There was a nice trail with easy access to the ocean and they have an indoor pool and a private balcony with each room to enjoy a view of the ocean!!!

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

"The ocean greets you as you enter your room."

1
User 25/11/2019

From the front door we could see the ocean and the patio door was left ajar so we could hear it too. The staff is genuinely happy and helpful. The room was comfortable and breakfast was good. Biscuits and gravy if you can believe it.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We are very pleased that you were able to listen to the sounds of the ocean. Though you provided high scores on all categories the over all score was a 1. Was this in error? Thank you

"Not the "best" Best Western, but Fair."

3
jmnzorro, Grants Pass, Oregon 24/11/2019

Fair hotel on the beach.... The hotel is okay, needs updating in many areas. The proximity to the beach is really great and everything was very clean, bed super comfy. Staff was nice. Breakfast was dreadful.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to provide your feedback. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We are in the exciting process of remodeling our hotel! We are continually working on making improvements and upgrading our facilities. There are a lot of areas being refreshed; from new paint, new tiles, new draperies, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done! Are there any comments or specific feedback that you can provide me with about breakfast? We always love to hear your suggestions and opinions in order to implement improvements in all of our departments. Your satisfaction is very important to our entire team.

"Great staff!"

5
Jmunyon81, Grants Pass, Oregon 18/11/2019

The room was very clean awesome view of the ocean! My biggest compliment has to be the staff! Every one of them was beyond friendly and helpful! I absolutely would recommend this hotel and we will be staying again!

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We look forward to seeing you the next time you are in Gold Beach!

"Oregon"

5
User 16/11/2019

Great location, clean large rooms and friendly helpful staff. They were pet friendly and we will definitelt return. Also loved having laundry onsite, though one machine was not working. Right on the beach. Great access and our dog loved it

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.We look forward to your next stay.

"Beautiful views"

5
Botymac, Grants Pass, Oregon 11/11/2019

The view is so worth it here. Easy access to the beach. Indoor pool and spa. In room coffee. Shouldn't put kids upstairs as all we heard was running. But once they were asleep the room was grea . Bed was comfortable.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

"Beach front"

5
User 07/11/2019

We had a nice view of beach which also had easy access. Great free breakfast and dog friendly. Very pleasant staff !!!! This hotel was perfect for our trip to Lincoln beach in oregon. I would definitely recommend Best Western especially when traveling with pets

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Great value"

4
b0xerl0vers, Cave Junction, Oregon 28/10/2019

Great conference room for our quilting retreat...great proximity and easy access to the beach...rooms clean...staff friendly...breakfast was adequate for a complimentary breakfast...we were a large group and they ran out of some items

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are very pleased to know that you were pleased with the convention center and location to the beach. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Wonderful staff, comfy room, beach access"

5
courtme2014, Kelseyville, California 20/10/2019

The staff at Best Western Sure Stay was welcoming, friendly and very helpful. My room was very comfortable and Wi-Fi worked well. Breakfast was hot and filling and the facility was well maintained and clean.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Excellent beach location!"

4
food53, Nanaimo, british columbia canada 17/10/2019

Great location on the beach. Nice big rooms but they need some upgrades. Tile floors are broken and cracked but not a big deal. Rooms are clean and the girls do a nice job of cleaning everyday! We stayed 3 nights but found this alittle long for Gold Beach. Small place but great to relax!

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are in the exciting process of remodeling our hotel! There are a lot of things in the works from new paint, new tiles, new draperies, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done! Gold Beach offers year round fishing, seasonal jet boat rides, miles of beach to hunt for rocks and agates as well as numerous hiking trails to explore. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Nice view"

5
FloydNo2, Payette, Idaho 16/10/2019

On a trip up the coast we came to Gold Beach and pulled into the BW. What a nice find. The staff got us into a room quickly and gave us a coupon to a nice restaurant. The room had a great view of the ocean. A very nice place.

"Excellence and Value"

5
User 16/10/2019

After a procedure and the local hospital, the clerk at the desk allowed us to check in early to I could rest. Our room was large and spotlessly clean. We had our daughter with us for help with our luggage and still one of the cleaning staff grabbed and bag and took it down the stairs for us. We needed a roll-away bed and it was brought to our room within 5 min. There were no kleenex in the room and a box was brought to us within 2 minutes. The breakfast was prepared and presented excellently. Thos Hotel is a class act and the exployees make it obviously known that they are there to serve and that they are happy to do so.....WHAT A WONDERFUL EXPERIENCE WE HAD!

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

"Gold beach Oregon"

4
User 10/10/2019

Room was very clean and quiet. Hall ways and stars leading to rooms really needed a good cleaning. Breakfast was fine, Scrabbled eggs need help! Staff very friendly!! I do wish they dressed alittle more professionally!! Walk down path and the beach A+++++ Slept like a baby in comfee Bed -♡

"Perfect Place to Stay"

5
HillsandValleys1008, Medford, Oregon 06/10/2019

Welcoming and attentive staff. Breakfast that was just right! Room was clean, quiet and more than lived up to our expectations based on our previous stays at this place. Since ownership changed, thus place continues to exceed our expectations!

"Good location nice rooms"

3
aghobson, Meridian, Idaho 30/09/2019

Our room was located at ground level that we had to access through a bit of a maze and down a well lit hall. The room looked nice and we had a sliding door with a small deck looking out to the ocean. We left it open to listen to the waves, it was great! The beds were comfortable and the room was clean. Our only complaints were that the sink is located in the same room as the shower and toilet, which is fine if it's just a couple but for a family wanting to do multiple things at once it was a pain. Also, we could often hear water flushing or draining down the wall from the rooms above but we eventually got used to it The breakfast area was bigger than we expected and the food was fine. Waffles, eggs, cereal, sausage, all the usual stuff. Everything is kind of spread out. Have to walk through the parking lot to get to the pool but it was nice. My husband really enjoyed the hottub. Overall a good experience.

"What a view!"

5
karmarl, Vancouver 28/09/2019

Lovely hotel right on the beach, all rooms have the same incredible view. Comfortable spacious room, beds and linens were great. Reception was very welcoming too. We had a room on the second level which was very convenient to our car. I wouldn't want to be on the lower level and it's a long walk to some of the rooms upstairs if you have a lot of luggage. The breakfast room was spacious and didn't seem crowded even though the hotel was at capacity. The only downside was we had some lead footed people above us that seemed to be constantly walking about. Overall I highly recommend this hotel and if you can avoid the weekends you can get some great deals. You can walk through the hotel to a fabulous beach and walk for miles, I wish I had my dog with me. There is a picnic table on the property if you want to eat outside.

Excursion787442, front desk at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
karmarl! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Just so you know we do have pet friendly rooms available so if you ever come back to gold beach you and your dog can enjoy the beach!

"Beautiful Ocean Views"

5
Roam62299053373, San Andreas, California 27/09/2019

Our third floor room had a wonderful ocean view. The short walk on the path to the beach offered miles of sand and waves. The Spinner, seafood restaurant, was within walking distance. The room was roomy, with a variety of sitting areas and a comfy king-sized bed.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.We are pleased to know you enjoyed Spinners. We look forward to seeing you if you are in Gold Beach again.

"Rooms have beautiful views of the beach"

5
Trek440529, Murrieta, California, USA 24/09/2019

The hotel stay was wonderful. The staff was amazing and could not have been more helpful. The hot breakfast served was delicious and the staff overseeing it was excellent. Our room was very comfortable and sitting on the balcony looking at the ocean was fabulous. Maps were given to show restaurants and activities in Gold Beach. Our whole stay was delightful.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared the appropriate team members. We look forward to seeing you again if you are in Gold Beach.

"Best view of the Pacific "

5
wilddog-williamh, Dahlonega, Georgia 13/09/2019

Older property that has been updated and is a very enjoyable experience. Excellent breakfast selection, great coffee too. Short walk to natural beach with plenty of driftwood and rocks. Enjoyable balconies and all rooms are ocean front.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

"Great views and able to have windows open!"

5
Liza S, Tampa, Florida 08/09/2019

Nice hotel at a wonderful location on the ocean. Wonderful views, clean rooms, plenty of hot water, friendly staff. The ability to open windows/sliding door all night and enjoy the fresh, cool air was priceless!

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We hope to see you the next time you are in Gold Beach.

"Nice!"

4
mynond1228, Hayden, Colorado 06/09/2019

Overall this is a great place. Efficient friendly front desk. Breakfast was definitely above average. Beds were comfy. Linens were soft. Clean. Lots of hot water and great shower head. Beach access just outside your door. Cons: Lots of stairs and no elevator. They do have some rooms on the parking lot level however. Rooms definitely in need of an update but judging from the pallet of grout under the stairwell it looks like they are in the process. Towels were rough and dingy.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We are in the exciting process of remodeling our hotel! There are a lot of things in the works from new paint, new tiles, new draperies, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done!

"Great location and comfortable rooms"

4
123mward, Bridgnorth, United Kingdom 02/09/2019

Great location on the beach, but very windy when we stayed, so did not really explore. Very good restaurant within walking distance - Spinners recommended by the hotel with a discount available. Spacious clean and comfortable room and tasty continental breakfast More of a motel for a one night stop than a full hotel, but most of the hotels along this coast are similar

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write review. We are very pleased that you enjoyed your stay. Yes, most days it is windy along the coast. This helps to keep us cool during the summer months.

"Let the pictures of this Hotel speak for themselves."

1
JoeA336, Norwalk, California 01/09/2019

The Good, Bad, & Ugly The good: Good breakfast, Great views, walking distance to the beach. One good front desk person (Dana). They were the replacing the broken lights in the pool area and parking lot. They fixed the ice machine. The bad: Housekeeping is not up to par with Best Western Standards (see picture). Filthy Carpets due to their dog policy. The room wasn't functional (see picture). The room was deteriorating (see picture). The room has safety issues (see picture). No closet to hang your clothes (see picture). Filthy sliding doors. It took 40 minutes to input my Best Western cards. The first front lady desk was looking at my cards but decided to charge my credit card anyways. What incompetence. The ugly: We got trapped in our room (see picture). We were given dirty wine glasses and a complementary bottle of wine for the terrible job the housekeepers had done. Analysis: We are all human and we all make mistakes. However one cannot justify being trapped in our room or why the maid wouldn't replace the towels or to make the bed but took the tip. Obviously we were told that we are in the process of remodeling and training new housekeepers. The bottom line is it isn't acceptable. How would management feel if they were to sleep in their own room and getting trapped in there. We are simple people. All we ask for is a clean and functional room. This wasn't provided. Excuses were provided.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
I sincerely apologize for any frustrations you had during your Week-Long stay. It is certainly not our intention to fall short of expectations. I will be personally reaching out to you in regards to your stay and am looking into the feedback and concerns raised in your review! Thank you for the compliments on Dana. She is a very valuable team member and we are glad that she was able to assist you with any issues that came up during your entire time with us. I am glad that maintenance was able to respond quickly and fix the door lock immediately when it failed in the middle of your seven day stay with us. Safety is important to us, which is why every door has a secondary lock and is checked before a guest's arrival. We have never had a door handle come off a door before during a guest's stay. We are looking into how that happened so that we can prevent it ever happening again in the future. Cleanliness is one of our highest priorities and we are addressing your concern with the entire team. With new team members, it helps to show them feedback and photos so that they have an understanding of a guest's perspective. You are absolutely correct and it is unacceptable that we missed a cleaning service during your stay over. I am personally looking into why the room was not double checked by our Room Checker. We do have processes in place to prevent situations like this but we obviously failed on our end. Thank you for letting us know so that we can improve our process and evaluate a better strategy so that this does not happen again for our future guests. We do have very specific Designated Pet Friendly Rooms. I apologize that this was the only room type available for your 7 night stay. I will personally see to it that the carpets get a deep clean. I have notified the Maintenance department of the various issues. We are working on checking out the entire room and making sure that everything is in proper working order. As you personally witnessed, we are making strides to fix and address different issues through out the hotel. We are also in the exciting process of remodeling our hotel! We are continually working on making improvements and upgrading our facilities. There are a lot of areas being refreshed; from new paint, new tiles, new draperies, patch & repair and so many other things that are in the works! We have remedied the issue of a missing closet and our clothing racks are now installed. When doing a big renovation project, it is sometimes the practical things that gets missed. We apologize for the overlook. Guests do love our Breakfast and Views. =) And after the remodel, I am sure you will find our hotel up to your expectations.

"Old"

1
RFA2249, Eugene, Oregon 31/08/2019

This place is a lie. Not a Best Western. How they can hang on to their franchise is a mystery to me. It is an old, poorly maintained motel from the 70s. You would be far better off spending your money on a no named brand hotel and take your chances as this place is bad. Cracked tiles, weeping floor, probably due to rot that has gone unrepaired. Shoddy repairs, poorly painted over. Electrical outlets constantly failing and needing to be wiggled to work. Dirty carpet. The beach is nice, although far away.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are in the exciting process of remodeling our hotel! We are continually working on making improvements and upgrading our facilities. There are a lot of areas being refreshed; from new paint, new tiles, new draperies, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. Unfortunately, due to timing and the summer season bearing down on us, we had to pause the remodel until mid October. We apologize that this was not completed prior to your stay. We do hope that you will come visit us again when it is all done! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at 541-247-7066 Sincerely, Tammie W Manager SureStay Plus Hotel by Best Western Gold Beach 541.247.7066

"No Screens and Smell in Room"

2
User 27/08/2019

We sayed here so we could listen to the waves all night but no screen on the sliding door. Room had a slight urine smell when we checked in, we were tired from traveling and crashed pretty early. In the morning the smell was much stronger. Wierd shower turn on they have instructions on the paper work but who reads all the paperwork, they should mention it when you check in. Saff was fine with us but seemed overworked couldn't wait to get off. Nice location and the walk to the beach and view were great.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

"Dont stay here!"

1
User 24/08/2019

Beds are super hard! Room smelled really bad. Towels were dingy and had holes. The breakfast didnt taste good and there was very little of it. The sliding door didnt have a screen and it didnt lock. Overall was not happy with our stay and wont stay there again.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We provide an assortment of breakfast items, from biscuits and gravy, sausage, toast and waffles to fresh fruit. If you ever have an issue at our hotel, please notify the front desk immediately. We are more than happy to find a solution for you.

"Good view but dirty!"

2
User 21/08/2019

The view is amazing! The pool and hot tub were nice! But this place needs to be updated and cleaned!! The room was so dirty - sheets, pillow cases and bedding, coffee pot, the drapes were old and disgusting. Shower curtain was ripped and no screen on the sliding glass door. When we ate the "free" breakfast there were ants crawling up the wall which was unfinished and gross. The bathrooms in the pool area were gross and old too. I would not recommend this to friends. It's too bad because the view was so good.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. We apologize that your experience with any cleanliness issues were less than satisfying. I will discuss these issues with the Head Housekeeper to see how it accursed.We will address your feedback with the entire department. We are in the process of remodeling our hotel. There are a lot of things in the works from new paint, new tiles, new draperies and so much more. The pool bathrooms are on our list as well.

"Great Location"

5
ccborrego, Southern California 21/08/2019

The view and access to the beach was great. No road noise. Great ventilation through the room with the sliding glass doors and windows.. Great breakfast. Used the laundry facilities. Very friendly at check in and check out.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

"Ok hotel - dirty "

2
225jessicaa, Bremerton, Washington 21/08/2019

We stayed for one night on a road trip. The pros: the pool and view were nice. The cons: our room was dirty (not the bedding) with dirty carpet, walls, curtains, etc.. Also, our door frame was cracked all the way round like someone had broke down the door at some point. We didn't eat the breakfast but it looked ok. We won't stay again.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. We are in the exciting process of remodeling our hotel! There are a lot of things in the works from new paint, new tiles, new draperies and so many other things. We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done.

"Weekend Getaway"

5
John R, Medford, United States 19/08/2019

My wife and I wanted to get away from the heat in the valley. Our normal go to place was just the ticket. The view was great, the weather was great, and the hotel is the best place we have stayed on the coast for years now. Will be glad to go back in a month or so, just to de-stress and relax

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our hotel. Thank you for the great score! It really makes our day to know that you found your stay to be relaxing and enjoyable. We look forward to seeing you on your next trip down to Gold Beach.

"Nice Hotel"

4
Dean T, Saint Louis, Missouri, United States 19/08/2019

This is a good quality, comfortable hotel. There is no elevator and I didn't care for carrying my bags up the stairs, but the room made up for it. Wonderful balcony overlooking the ocean. My king room was larger than expected. I slept with the patio door open so I could hear the waves. No insects, no problems. I would go back.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review on your recent stay. It really makes our day to know that you enjoyed your time with us. Falling asleep to the sound of the wave is very relaxing. We look forward to seeing you the next time you are in Gold Beach.

"Room with a view"

5
User 13/08/2019

This hote has a wondeeful view from EVERY room! The large floor to ceiling windows and sliding glass door make is easy to take in the ocean view, sounds, and breeze. Each room also has a large patio to enjoy the ocean from. In addition, the rooms are getting remodeled and look fantastic! I also has a couch in my room in addition to my desk, king bed, and a nice chair. Tons of room in these rooms if you need a roll away as well.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great score on your review! It really makes our day to know that we have helped create a comfortable and enjoyable experience for our guests. Yes, all our rooms have ocean views with private balconies.We are very happy that you found our room remodel to be fantastic! We look forward to seeing you the next time you are in Gold Beach.

"Just Okay"

3
User 12/08/2019

We've stayed at this property before. It is nice to see that they have repainted many areas of the hotel. There is still quite a bit of maintenance to be done around the hotel though. The location itself is good, most of the rooms have ocean views and deck chairs which is nice. The rather high price during peak travel season reflects this. The rooms are generously sized. The interior of the rooms is kind of rough around the edges though and further continued maintenance is warranted. The furnishings are worn, the paint/stain around the mirror in the bathroom is completely worn off. The floor tiles in the commode/shower area are all cracked and crunch under one's feet. Lots of dirt around the floor corner tiles. The towels are a bit worse for the wear too. The pool area is also a little tired and could use some maintenance. I could never get my key to work in the room door or to the pool area, even after being reset by the front desk numerous times. The ice maker on our floor was out of commission and was very dirty. Two cleaning carts with glassware and other room items was left out in the elements overnight. Kind of unsightly and unsanitary. Our room had a very funky smell; was told that the carpets had been cleaned which is nice, but very smelly. This hotel has the potential to be a great place, but needs some continued maintenance and updating. It is okay for an overnight, but I would not care for an extended stay. I hope they continue to improve because this is a great location with a lot of potential.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are in the exciting process of remodeling our hotel! There are a lot of things in the works from new paint, new tiles (in the bathrooms) new draperies and many other improvements. We were able to get the outside of the building painted. We are going to start our room remodel after the summer season. We can't wait to see how it all turns out. I will speak with the laundry attendant about leaving the carts on the covered walkway. The pool area is also on our list of projects to do this fall. We do hope that you will come visit us again when it is all done!

"Spend a bit more and find a better place"

2
kristalplikat, Roseburg, Oregon 11/08/2019

Pros: It's has relatively easy beach access. The staff were kind. Cons: This place is very dated and dirty. Some of the filth is from years of neglect of the building itself and some is just poor cleaning. The staff seemed a bit unorganized or out of sorts. Please do yourself a favor and skip this place.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We apologize that your experience with any cleanliness issues were less than satisfying. I will discuss this issue with the housekeeping staff. We are in the process of remodeling our hotel. We will be starting work again in the fall. We hope you will come visit us again when it is all done.

"Pros and Cons - SureStay Gold Beach Motel"

3
Leebot, Portland, Oregon 08/08/2019

SureStay has its pros and cons. Pros: Bed was clean and comfortable. We had a nice view of the ocean and were close enough to hear the sound of the waves (with door open). Very nice indoor pool area. The continental breakfast offered some nice choices; I loved the sausage gravy. The eating area was clean and spacious. Much better than even some of the hotels we've been to before. A+! Friendly staff; when the front desk was super busy, I was able to talk to someone in the Housekeeping rooms and they came by right away. Cons: No place to hang anything. I read in another review that portable racks can be requested but this isn't the kind of thing one would necessarily know to ask for. Phone and iron were not working. The phone never did get attended to during our 2-night stay, but we were able to get a replacement iron. The overall impression was that the place is run-down. Cracked sink, dingy gray towels, pool bathroom didn't seem too clean (hair on the floors, yeeeww). Pool towels are too small (and the same dingy gray). When we returned to our room after our first night, we weren't sure that it had been made up. The bedding seemed to be hastily just thrown over the bed, pillows not replaced nicely, not terribly inviting. At least the bathroom was noticeably attended to. Probably because this is a motel, there was unavoidable noise -- what sounded like kids or pets racing around overhead and on the balconies meant we didn't get as much rest as we would have liked.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are pleased you found the bed to be comfortable and enjoyed the ocean view. We are working to resolve the closet issue with no place to hang clothes. We are in the exciting process of remodeling our hotel! There are a lot of things in the works from new paint, new tiles, new draperies and so much more! I will conduct a retraining of the housekeepers on how to clean and make beds in the stay over rooms. I do apologize that the way the bed was "made" was not inviting.

"Best Western Should Rename "One" Stay Hotel!"

2
User 30/07/2019

Definitely not worth $200.00 per night! Furnishings were a "hodge podge" (services of an interior decorator would be helpful), not one item matched and appear to have been purchased at a yard sale! Desk lamp did not work. The glass in the sliding door was obscured as moisture had developed between the panes. And, there is no rod or hooks on which to hang clothes......we had to take the ironing board down from the wall and hang our clothes on it and over the furniture!!! The property appears to be ia "work in progress" but certain rooms should be taken out of service until the renovation is complete OR at least lower the room rate. The breakfast was good, numerous offerings and nicely presented.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are disappointed that we were not successful in making your stay and exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize that the room did not have a closet rack. As we work to resolve this issue we offer mobile clothes racks on request. If at any time you have an issue please contact the front desk immediately. The lamp on the desk is turned on by the light switch at the door. This allows guest to turn on a light inside a dark room as they enter the room. We have a number of projects planned for the fall.

"Nice Motel"

4
User 30/07/2019

Nice Motel! Friendly service, nice indoor pool and hot tub. The beds and pillows were very comfortable which is top notch in our book. We have stayed in many motels and the last thing you want to do at the end of a long trip is have a nice soft comfortable bed and pillow to lay your head.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. Thank you for the great score! It really makes our day to know that our guests find our beds and pillows to be comfortable.

"gold beach"

5
globtreker19, Hoffman Estates, Illinois 28/07/2019

great place to stay on the beach, hotel staff always around if you need anything, A+ for the indoor pool, A+ for breakfast, A+ for the beach location, short drive to national parks on the cost, Excellent

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores! It really makes our day to know that we have helped create a comfortable and enjoyable experience for our guests. Your comments on our performance was much appreciated and shall be shared with our team.

"2nd visit"

4
ljmcnally75, Brookings, Oregon 26/07/2019

We stayed here quite a while ago when it was Gold Beach Resort. It has become a little run down since then and needs some updating. Our room needed some TLC and the TV didn't work. The view is absolutely gorgeous and the breakfast is much better than it used to be. The pool is wonderful.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are in the exciting process of remodeling our rooms! We will be putting in new tiles in the bathrooms, new draperies and painting rooms. We have completed the exterior painting. We are very pleased you enjoyed breakfast. We hope to see you the next time you are in Gold Beach.

"Good value"

4
Bob s, Oroville, California 13/07/2019

This is an older Hotel that is showing its age. However our room was clean, comfortable and very spacious. And you cannot beat the View. The ocean is just a couple of hundred yards from our balcony. I'm a senior but I would say this is a great place for family vacation.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your positive feedback! We are very pleased to know that you enjoyed your stay. We are in the exciting process of remodeling our hotel! While weather permits we been working on the exterior of the building. In the fall we will be working in the rooms. We hope you that you will come visit us again when it is all done!

"Yuck."

2
Tigerlight206, Texas 05/07/2019

Extremely mediocre property. Apparent Manager (older woman with gray hair) checked me in. Not at all friendly. I don't think “good morning” is in her vocabulary. Other staff were similar. Guest service training is sorely needed. Rooms are beyond outdated. Old beat up furniture, holes in the walls, $75 Walmart TV, etc. Towels old and discolored. Extremely cheap amenities. Cleanliness in general was so so. Lots of unfriendly signage like “stay past 11 and you WILL be charged another day” or similar reflects the attitude of ownership and management. On the plus side, the pool looked nice and the breakfast was pretty good.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We sincerely apologize that you had a bad experience at the hotel you stayed at. However, due to the comments regarding "lots of unfriendly signage like "stay past 11......." there might be confusion with the location. Our property does not have any signs regarding charging for those who stay past 11 am. We take requests for late check out up to 12:00 pm and depending on circumstances past 12 pm without additional charges when possible.

"SureStay"

4
JeanP3, Springfield, Oregon 01/07/2019

A lovely place to stay. Huge room with a comfy chaise lounge in the room! Nice view from our 2nd floor balcony. Room was clean, everything worked well. Even has a small refrigerator with a separate freezer. Quiet after all the neighboring children settled in.

"Construction,old, needs help"

1
Lance D, Antelope, United States 01/07/2019

Not told befroehand about construction/reno. Sign on our balcony door "no use from 9-5". Why stay on the beach with balcony if you can't use it? There was no clock, no extra bedding, old towels, no air, no screen on slider. The sun beats on the room all day and it got really hot. In room coffee was terrible. Breakfast was the basic usual. Staff not real friendly. Expected more from Best Western Plus.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We do understand that our guest want to use the balconies. During the time maintenance was being completed on the balconies, for our guests safety we requested they use caution while the crew was working on or above their balconies. Our rooms face the ocean and prior to sunset the rooms can heat up quite quickly during that time. I apologize that the rooms do not have AC. Many of the older buildings on the coast were never built with ACs since the coast temperature is mostly cool throughout the year.

"Great stay"

5
kobudo42, Saint Louis Missouri 26/06/2019

We stayed here for just one night as we were just driving down the coast.........but if i had more time i definitely would have stayed longer. Such a nice place and great views and easy access to the beach. Breakfast was great, staff was very pleasant! Some might complain that the furnishings were a little dated, but it was clean and everything you really need!!! Would definitely stay here again!!!! Our visit was in late April. The beach area was just so peaceful and nice.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We look forward to seeing you the next time you are in Gold Beach!

"Room should not have been offered to Guest"

2
User 26/06/2019

For the price of the room of $179. plus, this room should have never been offered to any guest. To start you walk in and the odor of the room smelled of mold, the walls needed to be painted had markings and patch work, the balcony slider was so hard to open and close I had to forcefully open and close it, the slider had no screen door. The Lamp on the desk did not work. There was no ventilation as you could not leave the slider open without having unwanted insects. There was a drink pouch that was not picked up by the chair and 2 coffee packages of sugar were open and used. The sheets had stains. This room by no means meets the Best Western brand that I have been a guest in the past. It's a shame that this room was offered to Guest. I am aware of the renovation going on, I ask how long has this been going on and why is this being offered to guest. I have pictures to verify my statements above. A very unhappy Guest!

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. If you ever have an issue at our hotel, please notify the Front Desk immediately. We apologize that your experience with any cleanliness issues were less than satisfying. We are more than happy to move you rooms or find some type of solution for you! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. As a SureStay Plus Hotel, we are working hard to make improvements to live up to the Best Western name. The new SureStay line is actually an mid to upper economy option among the Best Westerns.

"Great stay & value"

5
Traveler57345360578, Sacramento, California 25/06/2019

Enjoyed our stay in Gold Beach, excellent value for the location and price. Easy beach access and lovely view, pool was nice for family and breakfast was a good variety. Will stay again if in the area

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. We look forward to seeing you the next time you are in Gold Beach.

"Lovely View on Oregon's Southern Coast"

4
Gail P, Central Coast, CA, United States 23/06/2019

We stay at Best Western hotels frequently because we like the reliability of the franchise across the country, even though they are independently owned. This Sure Stay by BW was no exception. We know the area around Gold Beach and this hotel has been there for years before becoming part of the Sure Stay BW family somewhat recently. When we arrived we could see workman painting exterior parts of the building so improvements are still being made as coastal properties require a lot of maintenance in the moist and salty air. The receptionist, Mary, was friendly, helpful and efficient. It was a pleasure being greeted by such a professional employee as she thanked me for being a part of the BW family. I had requested a top floor room with no adjoining door to another room and she reassured me that was what I had received which was a relief to know. This hotel has 3 floors but the first floor is slightly below grade so the walk up was very easy with only 1 short flight to the 2nd floor and 2 to the 3rd. The room had a lovely unobstructed ocean view across the sea grass, and a family of deer was grazing below our private balcony. The furnishings in the room were modern with a flat screen TV, microwave and fridge, nice linens and towels and everything was clean and neat. The dresser was a little chipped and the front door could use some refreshing but I think that is probably being fixed now evidenced by the workers seen as we arrived. We understood the hotel was full but it was quiet all evening and night and we slept comfortably and well. A hot breakfast is available off the lobby and decent choices like scrambled eggs, sausage, biscuits and gravy, Belgian waffles, breads/toast, bananas, apples, yoghurt etc. I tried some oatmeal but being close to the bottom of the pot it was too thick and gummy for me. Otherwise it was decent enough for a free breakfast. The price for this hotel seemed just a bit high for this early in the season and midweek too, with 'construction' work still going on but once the work is complete the price would probably be considered fair for a coastal hotel.

"Best ever!"

5
Maps04953760947, Star, Idaho 18/06/2019

Beautiful views, great staff, extremely comfortable room, amazing pool and spa. Breakfast was delightful! We stayed at a different hotel the first night at the coast which was terrible. Every thing in our room at the first hotel was dirty and broken, the pool/spa was out of order along with the phones, wifi, and soda machine. The view was awesome but that's about it. We were all relieved when the sure stay had a room available. The staff was very friendly and accomadating! We were even able to check in early!

"Desperately needs renovations"

1
User 13/06/2019

Driving into the parking lot, it looked like a dump. It looked liked they were attempting to renovate, but saw no one working on it during our 2 day mid week stay. The people at the front desk were very nice and friendly. We walked to our room that was below ground level. Felt like we were walking into a pit. The room was large, and the only good thing about it. It smelled and felt dirty. The walls had marks where pictures used to be. The curtains were filthy. I have never seen a more saggy mattress. This should have been thrown away 10 years ago. It was indented where the last people slept. A big hill in the middle and bulging out of the sides. It was a joke. The bathtub was dirty and old looking. The towels were desperately trying to be white but weren't even close.They were stiff and hard. The shampoo and conditioner they have was the smallest I have ever seen. It was a struggle to get 1 use out of them. We have stayed in all kinds of hotels from the Ritz Carlton to the Quality Inn type hotels. I have never written a review before on one but after reading about this hotel before our trip and thinking it sounded good, I had to write this one. Very disappointing. We stayed for 2 nights and basically just used it for sleep. I was going to mention the bed at check out when asked how everything was, but I was never asked. I would never stay here again.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are in the exciting process of remodeling our hotel! There are a lot of areas being refreshed; from new paint, new tiles, new draperies, new mattresses, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done! Your comments on our team's performance were much appreciated. If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to provide extra amenities or find some type of solution for you! We will check in with our Front Desk team about what we could have done better during the check-out process so that our guests feel heard. We apologize that your experience with any cleanliness issues were less than satisfying. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department.

"Great stay!"

5
Elisa1959, Merced, California 06/06/2019

We got a room upgrade just for being first timers at the property. Lovely room and a wonderful view, laundry facilities (which we desperately needed), indoor pool and hot tub that didn't reek of chlorine, a discount at a great restaurant AND a reasonable price! What more could I ask for?

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests at this is what we always strive for here at the SureStay Plus Hotel. We would love to see you again if you are ever passing through Gold Beach!

"Beautiful location but a work in progress"

4
Daniel D, Eureka, California 28/05/2019

We had a nice room with a beautiful view, but the beds seriously need replacing. They are doing renovation to the outside, and I hope they pay attention to the inside too. They also need an exercise room! We would stay here again if they had better beds!

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. we are very excited with our renovation and are including the rooms in the renovation. Replacing beds are also part of the plan. We hope to see you the next time you are in Gold Beach.

"Excellent."

5
John N, Medford, Oregon 15/05/2019

This place is the former Gold Beach Resort (not to be confused with the Gold Beach Inn, which is just up the road and not comparable in any way, shape or form). I was super impressed. I had a room with a King bed on the first floor. The room was very big and and the bed was quite comfortable. For the price of just a little over $100 it was a great value. I would not hesitate to stay there again. Nitpicking: the tv in the room could be bigger and newer. Also, the breakfast was ok but not spectacular. They did not have covers for the coffee cups, which was kind of strange.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel. Thank you for your feedback on the size of the TV. (= We hope to see you the next time you are in Gold Beach

"Incredibly Loud and not the least bit relaxing"

1
User 09/05/2019

We had a very bad experience with this hotel. From 9:20pm until 4:45 a.m there was non-stop yelling/arguing, kids yelling and banging on things in the hallway, and people above us stomping. It was the most miserable night we have ever had in a hotel. We heard the maids in the hallway way too early after a non-existent night of sleep talking so loudly about inappropriate things and it sounded like they were in the room with us, we could hear every.single.word. Maybe we just got the worst room in the whole place but it was really,really awful. We did not get any rest and this was supposed to be a special relaxing getaway. We had a several hour drive home the next day and we were utterly exhausted. We did not feel safe with the fighting outside between a man and a woman, possibly with kids present. Very disappointed about the whole experience... When we shared concerns with management, it was completely ignored. If you want to relax at the ocean RUN Far,Far away from this place!

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I sincerely apologize about the surrounding noise. If you ever have an issue at our hotel, please notify the Front Desk immediately. Our staff will investigate and take the appropriate steps to resolve any issues, be it kids yelling or adults fighting. We want our guest to feel safe at all times and encourage you to let us know if there is a problem. We want you to have a comfortable and restful stay. Sleep is an important factor in this! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Awful"

2
Guy W, Dryden, Canada 29/04/2019

The location was very nice and the staff were pleasant and tried their best to be helpful. The hotel is old and very dated and in need of a renovation. Our room smelled and I mentioned it at check out and the lady at the desk was very apologetic and was confident that we would certainly get a discount if we were to return. We will not return and are disappointed given this property does not live up to the Best Western Plus criteria.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We are scheduled to start our renovation May 1, 2019. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not going back"

3
carryrandall, Medford, Oregon 26/04/2019

It's not what it used to be. The breakfast has less items, and it seems as if the rooms were not as clean either. My husband and I have been bringing our kids here for years. Just isn't the same, and doubt that we will return.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We apologize that your experience with any cleanliness issues were less than satisfying. We have taken steps to resolve this issue with retraining. We have not removed any of the breakfast items we normally serve, I do apologize for the confusing on that. Thank you for your feedback

"Nice Hotel"

5
User 23/04/2019

The room was clean and the bed was comfortable lots of pillows. .located close to the beach. The staff was nice and friendly. The only problem I had was the water in the shower kept turning cold off and on like someone was turning on & off the hot water in another room

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great score! We are very pleased that you enjoyed your stay. Your comments on our staff is very much appreciated and will be passed on to our staff. We sincerely apologize that there was a problem with the water turning cold then hot. I have notified the Maintenance department of this issue. We are working on checking the system out and making sure that everything is in proper working order. Thank you for letting us know. Since we do not shower in the rooms ourselves, it is important to us know when things like that do go wrong.

"Great place for little $"

5
TrailBlazer536908, Tualatin, Oregon 19/04/2019

Check in was simple, and I was told about the pool & hot tub. In room wifi works great (I was here for work), and the room is large, clean, and spacious. I was surprised such a large nice room -- with an ocean view from the bottom floor -- was so nice & inexpensive. Breakfast in the morning, and I am ready to get to it. I will be back.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great score! We are very pleased that you enjoyed your room and the ocean view. Being able to depend on the WIFI service when working is very important. We look forward to seeing you the next time you are in Gold Beach.

"Excellent"

5
Debbie M, Thunder Bay, Canada 18/04/2019

This was the second time I have stayed at this location. It is right on the beach and the staff and folks in Gold Beach are very personable. I love the location. The hotel staff recognized my BW diamond status and I was given a excellent room overlooking the ocean. I was very comfortable and will return to this location again.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you so much for the great score! Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We look forward to the next time you are in Gold Beach.

"Nice view of the ocean"

4
Diane G, Petaluma, California 17/04/2019

We have stayed here before and came back because of the clean rooms, nice staff, great breakfast and the great view from the balcony. Price was consistent with the area. Hotel is south of town and in a quiet area. Stores are close by as are restaurants.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. Your comments on our performance were much appreciated. We look forward to your next visit.

"Great location and views"

5
User 13/04/2019

Close as you can get to the beach. Best price for location as well. Very friendly staff as well. Very Clean around the facilities adequat parking. Best beds we had when compared to the best western in long beach

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you so much for the great score! We are very happy that you enjoyed your stay with us. Thank you for your comments on our staff's performance. We hope to see you the next time you are in Gold Beach.

"Amazing view and Wonderful Surf Sounds!"

4
bluelakelady, Coulee City, Washington 11/04/2019

Beautiful views of the ocean, and lulled to sleep by peaceful surf sounds. Room could have been cleaned more carefully, but it was very spacious, and the large covered balcony was so nice! Breakfast service was pleasant in a bright sunroom, and the hostess was very gracious. Location is on the edge of town.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for providing a review of your recent stay. We are so happy that you enjoyed the ocean view and the sound of the surf lulled you to sleep. Thank you for your comments on our breakfast hostess's performance. We apologize that your experience with any cleanliness issues were less than satisfying. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. We hope to see you again if you happen to be in Gold Beach.

"Good priced hotel, right on the beach, stunning view"

4
patricialI9122JN, Salem, United States 07/04/2019

I have stayed at other Best Western hotels, this is an older hotel, but very clean, the room was absolutely huge. It's right on the beach, unfortunately some of the windows seal were broken so there was some fogginess in the windows. The staff were excellent and we will stay there again.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you so much for taking the time to write a review. Your comments on our performance were much appreciated and shall be shared the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We look forward to seeing you the next time you are in Gold Beach.

"Great view"

3
User 06/04/2019

The room is spacious and the ocean front view is fabulous..the room itself seems a bit outdated. The complimentary breakfast was nice. No traffic noise but you can hear the people above you...seemed to have ample parking

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. With our rooms being only 150 yards from the ocean the view is fabulous as you state. In the next couple of months we will be working on a number of projects on updating the rooms. We try to provide something for everyone with our expanded hot breakfast. We hope to see you if you are in Gold Beach again.

"Great place to stay for business or for a low key vacation"

5
susnelling, Glendale, Oregon 05/04/2019

I go to Gold Beach for business about 5 times a year and will never stay anywhere but this hotel. The staff is very helpful, the rooms are large and comfortable. Having the option of the fresh ocean air come in through the secure balcony, has been awesome when working or relaxing in my room. The beds are comfortable and the rooms are clean. The breakfast is great, with many choices. Getting the Best Western points is a bonus.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you so much for the great score. We are so pleased that you have enjoyed your stays with us so much. Our rooms are larger than most hotel rooms and the ocean view just 150 yards from your room. We look forward to your next visit to Gold Beach.

"Old but ok"

3
Sachkia, Colorado Springs, Colorado 29/03/2019

So it's perfect because it's right on the water. We really loved the fact we could open the door and see the ocean, but they need serious maintenance. Because of the ocean the wood is rotting away the carpets are super moist to the point they feel wet. Now we were on a ground floor so maybe that's why. The toilet did not work whether you did a #1 or #2 did not matter. Curtains needs to be replaced. The hotel is literally just surviving I don't think k it's being tended to. Like I said okd I wouldn't pay more than $100 a night to stay here. Not worth it... When we came to check in the clerk walked out as I was walking in and did not come back for 10 minutes. I guess whatever she needed to attend to was more important than checking myself or the other guest in. That wasn't kool... the fact she did not apologize for having us waiting made it worst. Breakfast was not bad. Had everything you needed no complaints in that department.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your feedback. We are currently working with a local contractor to scheduled a number of projects we have planned to complete prior to Summer. Paining rooms and the outside of the buildings are at the top of the list. If you every have a problem during your stay at our hotel, please contact the front desk at once. We will do everything we can to resolve the issue. I sincerely apologize the front desk agent walked out, leaving you alone at the front desk. I will conduct a retraining for all front desk agents on the importance of commutation with guests. Again, thank you for your feed back.

"Nice and clean"

5
Daydream46935303710, Springfield, Oregon 29/03/2019

We enjoyed our stay very much, the internet could have worked better. The complimentary breakfast was a very nice amenity, the food was fresh and plentiful. The room was clean and comfortable. I would have liked to have a DVD player in the room. Overall we had a very enjoyable stay, and we will return to stay again.

"On the way home"

3
everkade, Calgary, Alberta 27/03/2019

Not impressed, this place needs a re-do, our room is in poor shape, we were in a “ deluxe” room but far from it. Paint is dirty, desk is full of paint chips, the entrance to lower level you go down a dingy set of stairs where carpeting is getting ripped up and walls are very dirty not to mention no light. Would not say it meets the usual Best Western standards.

"Dated and poor service "

1
rosetrillium, London, United Kingdom 21/03/2019

It's on the beach, yes, but a new person working the desk, made me wait 25 minutes for our room at sunset. Room door is missing the chain lock. Patio door lock also broken. We requested a king on third floor where it was quiet but ended up with second floor, very noisy people above us. (Past10 pm, too, when it is posted quiet.) Two queen beds, one cover dirty. Not clean. Looks like a party house, not a peaceful place on the beach. Disappointed. Very. Not Best Western quality for sure.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We apologize that your check in took longer than normal. As you booked a third floor non pet friendly room and were traveling with two dogs, the front desk agent had to move you to a pet friendly room. This created a lively conversation regarding pet friendly and non - pet friendly rooms/level policies. I sincerely apologize about the surrounding noise and your experience with any cleanliness issues that were less than satisfying. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. We are more than happy to find some type of solution for you!

"Better than ever"

5
927aleeab, Port Orford, United States 15/03/2019

Room 232, two Queen beds, great shower-lots of hot water. Fan and heat lamp to heat worked well. Still no screen doors on the sliders leading to the balcony, but the winter winds will take them right off the frames, so wasn't expecting it. The balcony was clean, two Adirondack poly chairs and table were in place. The beds were comfortable, the little refrigerator (with separate freezer) worked well. In-room coffee is by Red Wagon and was quite good. The ice machine was unplugged, but the one upstairs was working. I did not check into the pool or hot tub, cannot advise on these. The breakfast room off the main lobby was clean and well monitored by staff. Good hot food, waffles, cold juices and milk, toaster worked well. Tammy is still there and was welcoming and still quite able to provide you guidance to available services. Overall, still a good place to stay. We 34 women took over the Conference Center for 3 days and were pleased with it.

"Love staying here"

5
User 10/03/2019

I come once a year to teach at Gold beach's Riley Creek elementary school and I love staying here. The staff is great, Amy is a gem! Love the breakfast, great oatmeal! Love the view and access to the beach! Love beach combing! Amy tells me good spots for agates! I will be coming here every year for forever!!

"Noise and maintenance issues"

2
Fluffykitty72, Napa, California 02/03/2019

I have stayed at this hotel for four nights each on two separate occasions several months apart, and I will avoid staying there again unless I can't find another hotel. There is a significant noise problem, and lack of response to basic maintenance issues. If you are in a room on the ground floor or the parking lot level, you hear the guests above you walking around their room, and it is loud. Really loud. A friend of mine staying here for multiple visits the last few years confirmed she had the same experience. On one of my visits, the people above me were friends of mine, whom I know are very courteous and quiet people, and I know they were walking around their room normally, but it sounded like bowling balls were being dropped on the floor. I think there is poor insulation that allows the noise to travel from above. I didn't sleep well the entire stay due to this noise. Any time the people above walked around their room, it would wake me up. On my first visit, I noticed other guests nearby were slamming their doors when going in and out of their rooms. I thought they were simply rude people not caring they were disturbing other guests early in the morning and late at night. I was wrong. On my second stay, I stayed in the room with the slamming door I heard on my first stay, and I realized there was a problem with the door lock. The door wouldn't close unless you slammed it shut. I spoke to management about the lock problem on two occasions during my second stay, and they never came to my room to attempt to fix the problem. Obviously, since the problem had been ongoing since my first stay months earlier, they are not taking care of routine maintenance issues. Disappointing. For the price they charge, I think I should at least have the opportunity for a decent night's sleep and staff who try to fix issues that guests bring to their attention. I will look elsewhere for my hotel needs when visiting Gold Beach.

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. For guest who are bothered by noise we recommend the upper level rooms as there are no rooms above them. They also offer the highest ocean view. Thank you for your feedback.

"Find another place to stay"

1
User 25/02/2019

Very disappointing stay. Room was very dirty and noisy. Bathroom fan did not work and was a fire hazard . Sliding door to balcony was very hard to open . Hot Tube was not working . Had to unplug coffee maker to plug in microwave, the wiring in the room was rediculus. There was dog poop all over the out side grounds and on the walkway to my room. Almost got scolded from the hot water in the shower. I've stayed at many best westerns and this was the worst so far

Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our hotel. We are so disappointed that we were not successful in making your stay an exceptional stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. If at any time during your stay there is a problem, please do not hesitate to let the front desk know. We have someone on staff at all times and are more than happy to help resolve any issues you might have. Thank you for your feed back

"Hubby's Birthday Weekend"

5
Global19617528504, Medford, Oregon 25/02/2019

My husband and I have stayed at this hotel in the past before it became a Best Western and we experienced the same, if not better service. We are happy to recommend this hotel to anyone looking to stay at the coast in Oregon.

"Nice."

5
User 22/02/2019

I have stayed here several times and each time the rooms have been very clean and comfortable. The staff is always happy to see you they know the area and are very helpful. The best views and beach around and a Great hot food breakfast.

"Amazing Beach Location"

5
Companion27488619202, Klamath Falls, Oregon 07/02/2019

Recently had the opportunity to stay in Gold Beach at SureStay Plus. Perfect situation! Beach view and easy access. Most comfortable bed ever! Clean rooomy room. Breakfast. Great stay and would recommend to anyone.

"Excellent"

5
Garth G, Sooke, Canada 04/02/2019

We had a very comfortable room with ocean view. The room was spotless. The bed very comfortable. Location was very good. And, a plus, actual glasses were provided rather than the usual plastic. The glass enclosed breakfast room was very pleasant.

"Sunshine"

4
Lizfish97470, Roseburg, Oregon 28/01/2019

Stayed here for one night with hubby and 2 pups. Loved the location, staff were great. Only wish hot tub and pool were going. Looked clean in pool area front desk staff stated " just reserviced pool and hot tub down do to motor". Kinda chilly on the coast this time of year would of been great to use the hot tub otherwise all staff and and room was very nice. Comfy beds and loved the balcony access. We'll be back.

"Great location"

3
User 12/01/2019

Great view and location on beach, yet the hotel is getting a bit run down. I heard from staff they are in the process of upgrading. Ocean weather is hard on buildings, but this needs some attention. We've been coming here for years, can bring our dog, walk right on to beach, and great views. The building is getting tired and breakfast was weak. Juice machine not working, only one flavor of yogurt, which I didn't like, and very dry oatmeal. Husband ate his eegg and sausage and said average.

"Road trip"

5
Global45914091404, Yuba City, California 11/01/2019

Had a wonderful stay at the Gold Beac Sure Stay. It's right on the beach and allOf the rooms have a fantastic view! A nice breakfast with several items to choose from. I have stayed here several times and plan to return.

"Road trip"

5
P3365TJcindyp, Yuba City, California 06/01/2019

I have stayed at Sure Stay Plus in Gold Beach, Oregon several times. I love the view of the ocean from just about every room. You can walk to the beach easily. I like that there is a mini fridge, microwave and coffee pot in the room. Plus a free breakfast!

"Very nice"

5
julyjen34, Talent, Oregon 02/01/2019

Very friendly check in, staff exceptionally friendly and efficient. Beds are comfortable, little dust in room, but clean otherwise. Best views of ocean in Gold Beach and access is best too in Gold Beach, closest and no hill to hike over. We did not use indoor pool but looked nice. We walked to Spinners for upscale dinner, .3 mile was doable so we could have wine and not worry about driving. Gold Beach has taxi service $7 anywhere in town as well, very friendly and efficient. We have stayed at several properties in Gold Beach and this is our favorite.

"Book directly"

4
User 31/12/2018

Book directly with the hotel. Do not use Expedia. Expedia or the hotel mixed up our reservation. We paid for a 3rd floor King with balcony, but got a 2 queen room. They said Expedia booked the two queen, and all kings were booked. It was frustrating. The hotel did so well to accomodate as they could. You can avoid this problem by booking directly with the hotel. Amazing views and housekeeping respectful and hard-working. Amazing breakfast. Second floor has accessible rooms.

"Perfectly adequate"

3
thejesse1970, Jerome, Idaho 22/11/2018

Nothing exceptional but nothing wrong with it either. Rooms are a bit dated but clean and not cramped. Staff was friendly. Breakfast was above average. Rooms are facing the shore but the beach is about 200 yards away.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are in the process of making a number of updates to our rooms. We are pleased that you found our staff to be friendly and the breakfast to be above average. We hope to see you again if you are in Gold Beach.

"Awesome location"

5
ncastro2018, Mesa, Arizona 25/10/2018

The hotel itself is a little older but you can tell they have worked on trying to upgrade rooms and make them nice. The hotel has direct access immediately behind the building to the beach which was great. I don't know if all the rooms have them but I was given a room with a jacuzzi tub for no additional cost. Here for business but will absolutely be back for vacation with the family.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your review. We are continually working to make improvements and upgrade our rooms. We are just 150 yards from the ocean. We are pleased you were able to enjoy the beach during your stay. We look forward to seeing you and your family when you come back on vacation.

"Standard BW hotel"

4
yvrbrit2, Cannon Beach, Oregon 16/10/2018

Good outside areas for my dog to walk and run. Large sized room with comfortable king bed, chairs to relax in and standard bathroom. Had to move the coffee machine to plug in to a socket - no big deal. Slow check-in.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are happy your dog was able to enjoy running around outside. We are pleased that you found the bed to be comfortable and were able to relax and enjoy your stay. We do apologize that check in was slow. We are in the process of training a new front desk agent.

"Better than nothing!"

3
PiperMike76, Bloomsburg, PA 11/10/2018

My wife and I stopped here on our drive down the pacific coast. We didn't have advance reservations anywhere so the SureStay was our only choice. If you looking for an upscale hotel this isn't your place but it's better than nothing if you need a place to stay for one night. It's a little outdated but it does provide most of the necessities. Breakfast was good and the front desk staff were nice. This is one of those old motels without an elevator so be prepared to lug you suitcases up the steps.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for your review. Where we do not have an elevator, there are rooms located directly off the parking lot with no stairs to climb. We are in the process of completing a number of updates to our rooms. We are pleased you found the front desk to be nice and breakfast good.

"Very nice"

5
Travellots30, Yellowknife 07/10/2018

Nice hotel. Good housekeeping. On the beach. Pool and hot tub. Nice appliances and friendly staff. Would stay here without a doubt. Good to pets too with cleaned rooms to substantiate pet fee unlike some places that just take the money and carpets don't see a vacuum ever. Great stay.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for the great score! We are very pleased that you had a great stay! Our staff work hard to provide our guest with the cleanest rooms possible. It is always great to know that their efforts are noticed. We look forward to seeing you if you are in the area again.

"Disappointing"

2
cwgaudet, Whitby, Canada 30/09/2018

Be warned - The photos of the hotel are deceiving. The place itself is quite dated. The staff were friendly enough but the rooms were old and the pool area was uninviting. I understand this is a small town so perhaps my expectations were too high but it was not a pleasant stay for us. We were up early in the morning and only stayed as long as we had to.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are continually working on making improvements and upgrading our facilities. We will be resurfacing the pool and have a number of other projects planned for the fall. We apologize that these projects were not completed prior to your stay. Sincerely,

"Nice hotel, ocean view & access"

4
Steve M, Fairfield, California 28/09/2018

Stayed in a dog-friendly room on the second floor with a deck with a view of the surf. Room was clean and large enough for 2Q beds and a small round table where we ate dinner we brought in from a restaurant. Free breakfast was a very good spread, and we were able to eat it outside in a little dining area with our dog. Not a whole lot to choose from in Gold Beach, but I think we did OK!

"Needs a serious facelift!"

2
SDCalgary, Calgary, Canada 12/08/2018

Great location, nice staff but don't let the photos fool you, this place is run down. It isn't dirty, just old. Found the photos to be a bit deceiving as both my son and I thought it looked really nice. When you get there, paint chipped, dated furnishings, pool bottom was stained. For the price, I was disappointed.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are continually working on making improvements at our facility. We are working with a local contractor to get the interior and exterior of the building painted. Getting the pool resurfaced is scheduled for this fall.

"Not The Ritz"

3
Bear48, Camano Island, Washington 09/08/2018

Room smelled damp and musty and it took many hours with the door open and exhaust fan running to clear. Lovely view of the beach. Has a nice pool. The breakfast was the typical hotel fair. Pricey if all you need is a room. Good value if the kids are along. Room needed a deep clean as dirty was built up in the corners.

"Oregon vacation"

5
clyma, East Lansing, Michigan 08/08/2018

Great location. Friendly helpful staff. Outstanding Breakfast options. They were always visible and all working hard. Nice town, with great beach access. Nice home base to travel the south coast of Oregon.

"Right on the ocean."

5
I2334WUdebbieh, Grangeville, United States 06/08/2018

Great helpful staff. Rooms are large. Breakfast was great. The path to the ocean was very easy to walk. The beach was empty. The hotel was full but you could not tell except by the parking lot. There was wildlife to watch out the window in the morning.

"Very disappointed"

3
User 01/08/2018

We made reservations thru Booking.com and thought we were getting a ground floor due to disabilities. However, it was down 16 stairs and didn't try to accommodate our needs. Our room was very outdated, hallway rug was filthy, only got room service when talked to maid directly, paid full price for ocean view but half of ocean side wall was taken up with huge pillar. So got half the view for the full price. When I complained all they said "oh, it was done thru bookings". The bed was terrible and the breakfast a disappointment. This was celebrating our 50th and wanted it special but sure wasn't

"Wonderful ocean vista away from the crowded beaches"

4
Peter M, Victoria, Canada 31/07/2018

We love the beaches of southern Oregon because the crowds tend to congregate to the coastal areas further north. Gold beach is no exception. It still has a comfy small town atmosphere. Our first time stay at this hotel afforded us the opportunity of proximity to the beach with a private balcony.....striking sunsets as well.It's an older facility and I thought it to be slightly over-priced but this may be attributable to the summer season. The friendly service was notable and the room was comfortable and well maintained. The other positive feature was the number and quality of dining opportunities close by; all in a favourable price range. All in all ours was a positive experience and we look forward to a return visit.

"This is not your mother's Best Western"

4
User 30/07/2018

We booked this hotel, and thought it was a Best Western. IT IS NOT! Apparently Best Western is developing SureStay as an economy line, which is not a Best Western, as it does not meet Best Western's standards, and will not be renovated up to Best Western Standards, when renovations are required. That said, we spent two nights here in July. The rooms were clean, comfortable, but clearly dated. The beds were very good, and the staff was more than helpful. even though this is not technically a Best Western, the breakfest was much better than most B-W's we have stayed in. Great variety, and very good quality. (ie the waffle machine produced a very light, waffle, not the heavy dense one at most B-W's.). The views are much better from the upper 2 floors, rather than the bottom floor. It is a very short stroll to the beach (maybe several hundred feet. It is probable one of the better hotels in Gold Beach. This is definitely a budget hotel, but then who goes to Gold Beach for a 5 star hotel? Everything is close by, but then the town is quite small.

"Good First Impression, but...."

3
Felicia V, San Francisco, California 27/07/2018

I really wanted to love this place. Online it seemed to have everything, and I was greeted well at check-in and given a really lovely big corner room with a balcony with a beautiful view of the beach and many nice touches. But under the surface, things were not so good, mostly in the housekeeping department. After check-in, I never saw housekeeping again and the room was never serviced. After I settled in, I found that despite the lovely towel decorations a lot of the furniture and the balcony area was just not really clean. I overhead another angry guest with young children complaining that her room had not been cleaned and prepared for check-in for hours, and the next day there was a long queue of people waiting turns for check-in long after the posted check-in time. The desk clerk said housekeepers were just not showing up for work. So... until they get the housekeeping labor problem fixed, this place is just not living up to its potential. That's really a shame, because it is a beautiful place.

"Budget motel with an ocean view"

2
Smitty S, Leeds, United Kingdom 23/07/2018

It is as described but what a waste of an opportunity to upgrade the rooms, lift the quality and maximise the position. Room and whole block were in need of repair and upgrade, the area between the motel and sea was barren and uncared for, such a shame, pario door didn't lock properly and a piece of wood was left to jamb it! Room contained basics but no more Friendly staff and welcome, no issue, car parking good, breakfast basic but an ok start, lack of elevators means that unless your back is ok you will need help with your suitcase. Location next to busy highway but it is what it is, a motel.i would suggest looking at one of the other motels that has been recently refurbished until this one is. Didn't use pool. Looked ok and was been used by guests. Great location, poor execution

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
Thank you for taking the time to write a review. We are in the process of doing a number of upgrade to the rooms. We apologize that all projects were not completed prior to your stay.

"Great location, quality "

4
LBMM77, Chicago, Illinois 28/06/2018

This is a fabulous location! Sunset views are outstanding. We had a clear day. Easy walk to the ocean, right in your backyard! Lovely place. Our room had a phenomenal ocean view. Stay here if you're in the area. Breakfast was included.

"Nice hotel near the beach, ocean views"

3
User 27/06/2018

Gold Beach is a personal favorite when traveling and this is a good hotel to stay at on the Oregon Coast. Large rooms, clean and comfortable with all necessities. Friendly staff. Nice open breakfast room with complete breakfast and items for all.

"Nice!"

5
Bake101, Mason City, Iowa 26/06/2018

Stayed June 9th. Service exceptional at the front desk. Breakfast the next morning was pretty much normal, but really like the sun room for eating and the individuals working made sure everyone was happy and not lacking anything. Room was very clean and well kept. Would definitely stay again!

"Bad place to sleep: Dog howling and elephant walker"

2
dfrancis350, Portland, Oregon 21/06/2018

Seemed like a good place to catch a good night sleep. And it was until the person upstairs started the elephant walk before 6 AM. The they stopped and almost fell back to sleep until the dog they apparently locked in the bathroom started howling. Yup, howling. Oh, and room not ready until 4 pm. Really? 4? A bad night sleep to start the day sucks, especially during the 1 week vacation.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We apologize that the guests above you walked loudly before 6 am and left their dog in the room unsupervised. We fully understand that no one wants to be woke up by heavy walkers or a howling dog. Our pet policy clearly informs pet owners that they are not to leave dogs along in their rooms due to the possibility they will bark and/or howl. I sincerely apologize that your room was not completed prior to 4:00 pm.

"Good place to stay if you have to stop at Gold Beach"

3
User 20/06/2018

There isn't much reason to stop in Gold Beach but if you have to spend the night this best Western is a very nice place to do it. The rooms are very large appear, to be recently upgraded and even have an Indoor swimming pool. They give you a free breakfast. Then the staff were very friendly. Good value for your money

"Great location but needs some work"

3
nadia_pleasanton, Pleasanton, California 19/06/2018

We have stayed in this hotel on a regular basis for many years. This was our first stay since it became part of Best Western chain. While quality of this hotel was acceptable in a past, it feels below the standard we were used to from Best Western hotels. While breakfast area and lobby got nice “face lift”, our room décor and furniture still looked old and tired. When I mentioned this in my BW review, I was told that SureStay is a different product than normal BW hotel (SureStay Plus Hotels are not the same as Best Western, Best Western Plus, or Best Western Premier Hotels. SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually). So be aware, while this is nice hotel with great location and ocean view from most of the rooms, this is not the same as Best Western. They served OK breakfast.

"So dissatisfied"

1
User 19/06/2018

Arrived check in is at 3 PM per website. Our room wasn't ready until 430pm. Got yo our first room it smelled do bad couldn't stay in it, second room wasn't much better ( they say it's the chemicals they use to clean with. Tried to get out of my terrible mood went up to jacuzzi that was cold not working. Called front desk to complain solution was we could leave and pay a 20$ cleaning fee. I had already called near by places. Needless to say had terrible night sleep up at 430, checking out at 5am.

gbresortmanager, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are very sorry we disappointed you. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. We apologize that there was a chemical smell to the room. We will check with the head housekeepers to make sure that the chemicals are being mix accordingly. Once the front desk staff was aware there was an issue with the hot tub's temperature, they were able to resolve the problem.

"Happy with our choice!"

4
AdventureTherap... M, Tampa, Florida 16/06/2018

We stayed in Gold Beach for one night while doing a road trip up the coast. I really didn't have high expectations as we don't usually stay at Best Western properties, but it seemed to be one of the best options in the area. It's not brand new by any means, but it exceeded our expectations. It's charm is it's location/view. Definitely get an ocean view room. It was spacious, clean, and had everything we needed. Staff was friendly and helpful. Breakfast was what you'd typically see at a hotel offering ‘free hot breakfast.' I didn't appreciate the little girl sneezing all over it, but that wasn't the hotels fault.

"Not what we expected"

1
Bre S, Phoenix, Arizona 13/06/2018

I am guessing that there are some rooms that have had upgrades but our room was not one of them. Our room was in a basement type place. We had to carry our luggage down two small sets of stairways that didn't feel very safe. I thought we would fall through . All of the doors to the rooms have lots and lots of huge scratches from what looks like people hitting them with there luggage.When we got to our room the keys didn't work so my husband had to walk all the way back to the front desk to have them fix it. Our room had all old damaged furniture and the walls need painting real bad. This is a budget hotel .It was not at all what we expected.The walls and floors are real thin so you hear everything. We had a group of people next to us and above us that had no consideration for other people what so ever. When we called the front desk they were very helpfull and we didn't hear anything from the rooms after that. The staff was very friendly and attentive. We only booked this place because we thought it was a hotel chain we always stay at since we booked it on the same website we always have used but it was not. So if you do stay here I would at least ask for a room that has been upgraded so hopefully you don't get the room we did.

"Enjoyed The Upgrade"

5
Gerald S, Eugene, Oregon 07/06/2018

We have visited this motel several times before it became part of the SureStay Plus Best Western chain. Since the upgrade, I noticed several nice improvements to the room furniture. The staff is very helpful (as before) and there is a wide variety of hot and cold items in the breakfast offering. Would definitely stay here again.

"trip down coast"

4
Neal D, Lincoln, California 29/05/2018

We were looking for a place close to Jerry's jet Boats in Gold Beach and were lucky to get two rooms at Best Western with very nice breakfast, nice beds with ground floor entry and beautiful view out the back.

"View was highlight of stay"

3
gr8passage, United States 21/05/2018

There is nothing wrong with this hotel (motel), but I don't think it ranks as more than an average stay. Yes - it is clean enough, and the bed was comfortable. We also had a lovely view! The woman at the front desk was all business. When I asked for a restaurant recommendation and then asked if she'd call and make a reservation for us, she suggested we call ourselves. She didn't refuse, but clearly she wasn't comfortable offering this service. Hotel was quiet so we slept well. Breakfast in the morning was pretty ordinary, and there were not enough tables to accommodate all the people wanting to eat. Didn't see anyone wiping down tables quickly, but someone eventually appeared. Wasn't a bad place at all but nothing above the ordinary Best Western with exception of having an ocean view!

"Late night arrival"

5
User 06/05/2018

Driving down the Oregon Coast, I now have my favorite places to stay along the route. This hotel is no exception. Arrived at 10:30 pm. The front desk clerk was very friendly. This hotel is also pet friendly with a pool and a great breakfast! When we woke up the next morning, you could see the Beach with an easy walk to the Ocean. Loved the balcony. Clean. The King size bed was comfortable. Plenty of space to move around the room. Great price for what we got!

"My wife and I have stayed here many times over the years."

4
User 05/05/2018

My wife and I have stayed here many times over the years. People are always friendly and the rooms are clean and quiet. Close to good restaurants, Prices are average for the area but affordable. just see pictures

"Beautiful view"

4
KimberlyDumore, Central Point, Oregon, United States 02/05/2018

After our initial plan for our anniversary fell through we made the last minute decision to head out to the coast for the weekend. We were really looking for something a lot more "upscale" for our weekend but as everything else was booked up and down the coast we decided on this one. We got an upper level room so the view of the ocean was great.

"This was more than I expected."

4
greenspratley, Surrey, Canada 02/05/2018

This hotel was convenient for us as it was a halfway point on a long road trip. When we arrived our rooms were ready and both rooms were spacious and clean. We had a view of the ocean and of the sunset. The water was a short walk away. It would have been nice for the desk staff to know we had prepaid for the rooms when we checked in and when we were leaving, but that was a minor irritant. Every staff member we encountered was friendly and helpful. The complementary breakfast was set up in the lobby. I was prepared to be disappointed, but I wasn't. It was not an outstanding spread, but it was good. What made it even better was the helpfulness and friendliness of the staff. They went out of their way to make us feel valued.

"comfy stay on the beach"

5
Debbie M, Thunder Bay, Canada 30/04/2018

I enjoyed my stay at the BW Gold Beach. I appreciated recognition of my BW diamond status and enjoyed a very comfortable & quiet room. No elevators but easy access to rooms from outside. Right on the beach and I was lucky enough to discover one of glass treasures hidden on the beach. Great fun.

"Excellent beach front location!"

5
MrnMrsM1977, Fort Morgan, Colorado 25/04/2018

This is a nice place to stay with excellent beach access and views. Breakfast room is bright and cheerful with typical breakfast fare. Staff was very helpful and attentive. Would definitely recommend.

"Great place to stay!"

5
Janette O, Sparks, Nevada 17/04/2018

The hotel is so awesome! The rooms are just as they advertised! You can't beat the balconies with great chairs! The view is so amazing. I was very pleased with the staff and the hotel. Probably one of the quietest hotels I have ever stayed at.I love that it is in a small town and that made it feel more like a vacation with no traffic and noise. I would stay here again. I was here by myself and felt extremely safe with the place. This place is worth a try for anyone!

"Not bad"

3
intown2018, Saint Paul, Minnesota 10/04/2018

We stayed here one night as we traveled north on 101. It was easily found and had a great ocean view with a nice balcony. My kids enjoyed the pool which looked like they were doing some maintenance on, so they seem to keep up with the place. The room and bathroom were nothing fancy, but were clean. The breakfast was average for a free breakfast, but there weren't enough tables and chairs for all the guests that wanted to eat around the same time we did. Overall though, I would stay there again if I was ever passing through.

"Just what we were looking for."

4
Cathi F, Milwaukie, Oregon 09/04/2018

My husband and I set out on a spir of the moment weekend trip. We were able to book this great room with a ocean view balcony and they aloud our dog. They have a clear path right to the beach which was close and convenient. The hot breakfast was tasty and a of a good variety. The pet fee was a little spendy but we do appreciate they do take pets.

"Very Relaxing Visit"

4
dvgpvg49th, Shady Cove, Oregon 27/03/2018

We have been staying at the Gold Beach Resort (now the Sure Stay Plus Hotel) for six or seven years now, usually a couple times during the year. All of the staff we've met over the years have treated us like family and our latest stay was no exception. The room we stay in is always clean, it's always quiet and we have a wonderful view of the surf from the third floor. The breakfast that is provided is by far the best and most inclusive we've found at any lodging facility and the morning staff are simply wonderful people. The hotel itself is starting to show its age a little but our experience has been that management has been working to keep the rooms and grounds as up to date and functional as possible. We look forward to returning to Gold Beach and will be staying at the Sure Stay Plus Hotel once again.

"Pool was COLD, obviously guest experience is not important to them."

1
Cwazymama, Santa Clarita, California 19/03/2018

Check in was fine, room was decently appointed but only two glasses and 2 cups for a room for 4. We had a room on the third floor so view was nicel and included breakfast was nice but area was tight . We picked this hotel because of the indoor pool only and we were extremely disappointed that it was COLD!. it was so cold that no one would go in so everyone went in the Jacuzzi and I mean everyone. Our almost 4 year old was so disappointed and tried to keep going in the pool but it was COLD. And this was after telling him all day we were going to get to swim at the hotel when we got there. When checking out i asked why the pool was not warm and I was told that because they were going to be doing repairs to the plaster in the future, they didn't want to heat the water and then have to drain it. Well as a paying customer I wanted the pool warm and it made my experience there BAD. I would NOT recommend because they obviously do not put the customer first.

"Now with Best Western"

4
927aleeab, Port Orford, United States 19/03/2018

Time for the annual retreat of 30+ women who take over the Conference Center with their sewing machines and fabric. Our stay was 13-16 March 2018. The new affiliation seems to have been good, the rooms looked freshened. The pool was not available, not sure about hot tub. The exercise equipment was not available, mainly because we took over the entire Conference Center. We could see the equipment stored off the main floor. The daily breakfast was good, hot things were hot, cold things were cold and the lady who managed the breakfast was quick and very personable. The housekeeping staff were great, quiet and efficient. Tammy, the manager, was friendly as could be. Very knowledgeable about local events, restaurants and could not have been more helpful. You want a room beginning with "2" as that is the basic ground level. There is no elevator to the upper floor that I have seen. My room, double queens, has always been a "2xx".

"Average"

3
Jan L, British Columbia, Canada 13/03/2018

This motel was probably very good back in the day. It's outdated and could use a good scrubbing. Rooms are large with lots of seating but dark and a little depressing. Breakfast was average. Staff were friendly though. Not the best location. Not a lot around within walking distance.

"COMFORTABLE ONE NIGHT STAY"

3
JohnD63487, San Clemente, California, USA 07/03/2018

We stayed in room 234 at the beginning of March, and paid $101 for two people. The room was large, comfortable and had the million dollar view of the ocean. In was the low, winter season so very few people were there. It was clean and the breakfast was typical and good. The bathroom needed refurbishment, and shame on the cleaning staff for the toilet seat needed tightening. Otherwise, an ok one night stay and the price was reasonable.

"Not a good place to stay. Avoid this place!"

1
abahollar, Fortuna, California 23/02/2018

Room was in horrible disrepair. drawer handles missing, broken luggage stands, old Walmart coat hangers (from when you buy shirts, etc), sink all cracked, bathroom tiles broken, patches in walls. Outside of double pane glass slider was broken, leaving sharp glass shards sticking out. jacuzzi tub hard to use/ drain. Mattress was disgusting. I wish I had looked before sleeping on it. Staple sticking out of chair ripped my leg open. Bottom of door was 2 inches off ground, allowing a cold breeze to come in. Pool was so cold it was unusable, even by the kids. (since it looks horrible and is freezing- they should just drain it and fix it) Room had extremely loud service room or something next to it, thumping and making it impossible to sleep.

"The room/bed is very comfortable, the cleaning staff and most of the front desk staff are great, but"

1
Chris H, Coos Bay, Oregon 30/01/2018

The room/bed is very comfortable, the cleaning staff and most of the front desk staff are great, but the manager is HORRIBLE. I'm not sure how she secured a leadership position in a customer focused industry, but she's rigid, combative, and all around very unpleasant to deal with to say the least. My wife and I visit the coast regularly and we will never stay here again until the manager resigns or is replaced. Would give 5 stars if not for the manager.

"Great stay, awesome storm watching location!"

4
bobandgina81, North Bend, Oregon 25/01/2018

This place is located on the south end of town, ocean view, great sound of the oceans roar! Clean, friendly staff, comfortable bed, fridge and microwave, close to the Rouge River. May be a little outdated, but its comfortable and fairly priced. What more can you ask for?

"Friendly staff, Decent Hotel"

3
SouthBaySurfer, Shenzhen, China 18/01/2018

The hotel is nicely located on Gold Beach. The balcony is big and got a very nice sunset from here. The staff at the Best Western were fabulous. They were very helpful from the moment we arrived including recommending a restaurant down the road which turned out to be quite good. The lobby had a nice selection of coffee and breakfast was decent. They even have a pool although its small and indoors. The internet was quick enough. Definitely would be nice if they updated these rooms in the future considering the views. I would have given the hotel 4 or even 5 stars but the smell from the pet room was just too much. Now I did get one of the last rooms and the staff kindly did advise me the only room available was this pet room. I would definitely recommend staying here if you can get a non-pet room or if you have a pet then you will be fine here. Again staff was great. Would stay here again if passing through town again.

"Comfortable ,but out dated."

3
Dianne T, Vancouver, Washington 03/01/2018

We traveled in late May the weather was fantastic. We booked double queen pet friendly room. We had a nice view of beach and back of the resort grounds. I requested a ground level room for mother that has difficulty with stairs. We were at parking lot level entrance to the room but the beach access was down a couple of flights of stairs, this was a bit of a challenge for my mom. Also was evident that pet friendly rooms don't seem to be updated often, though the room was clean, bedding was a bit frayed and well used, stains on carpets and older furniture didn't make me feel like a valued guest. I have stayed at some nice up to date pet friendly rooms where hard floors rather than carpet is used and since I am paying additional fee to bring my pet, on top of the price for a double queen, I want the valued guest experience.

"Gem of a hotel "

5
Brooke G, Olympia, Washington 18/12/2017

This is a gem of a hotel. Right on the beach on the Oregon Coast, just a little path to the water. The rooms are nice. Great deck with chairs facing the water. You can hear the surf in the evening. Great bathrooms- they even provide shampoo, conditioner and shower gel. There is a seat next to the mirror for grooming needs. There are many outlets on the lights- great fir all the electronics. There is a fridge with separate freezer and coffee pot. The pool is nice with hot tub and all inside. Breakfast is one of the nicer we've seen with eggs, yummy sausage, biscuits and gravy, waffles, oatmeal, 4 kinds of juice, fresh fruit including sliced oranges. Only drawbacks were you could hear all the door slams and the fan in the bathroom didn't work. We would definately return and reccommend it.

"Location, view, room, service all perfect!"

5
Mary H, California 04/12/2017

Stayed at Inn of the Beachcomber the time before (right next-door) and it was depressingly awful. Don't waste your time there, come here instead! Our room was warm and comfortably furnished, great shower pressure, no complaints. Best Western tends to be great and this was no different, very happy with our stay. The breakfast room was cleaner and better than most other hotels, still the typical stuff (oatmeal, make your own waffles, yogurt, coffee etc) Would stay here again ANY time!

"Lovely place right on the beach"

5
Writergal49, Grants Pass, Oregon 03/12/2017

This was our first time at the Sure Stay (formerly the Gold Beach Resort), though it was not our first time in Gold Beach. We wanted to try another beach hotel and this one was a pure delight. Our king room was very large, clean, and nicely appointed. The balcony was larger than most and private. We enjoyed a great view of the wild storm surf and the trail to the beach. I enjoyed a good, hot shower in the room. For fans of rain shower heads, the room has a nice one. I appreciated having a real ceramic coffee mug and a heavy bar glass for water -- very nice touch. The room was outfitted with lamps where you can charge your electronic devices. Best of all, the bed was extremely comfortable and we had a good night's sleep. The staff was friendly and professional at check in and at breakfast. The wi-fi was indeed free and available, but was very slow. Don't count on streaming movies on it. Breakfast was a pleasant surprise as it included oatmeal (not instant!), sausage, scrambled eggs, apples, bananas, oranges, bagels and cream cheese, coffee, juice, and waffle batter and a waffle iron, and pleasant seating in a small light-filled atrium. We didn't try the hot tub or pool, which are located across the parking lot in a separate building. There were few other guests while we were there, so the pool area would have been empty. We will definitely return to this hotel in the future. It was a good value for the money.

"Must Stay at Hotel right on beautiful Gold Beach in Oregon"

5
UTSuli, Springville, Utah 28/11/2017

This is a must stay at hotel on the Southern Oregon Coast. We recently visited the south Oregon Coast and wanted a hotel with an ocean view, clean, easy to get to rooms, with a full breakfast included. What a great surprise on getting to the SureStay Plus Hotel by Best Western. The hotel was easy to get to (right on Highway 101). It has a nice Ocean View (Tip: request a second floor room). There is no elevator but an easy walk up stairs. Service was extremely friendly with large and clean rooms. Breakfast was far better than most other hotels we have stayed at.

"Nice Hotel with an Ocean View"

5
Christina W, Oroville, California 20/11/2017

This was a very nice hotel. Plenty of space in the room. Nice ocean view from the second floor. It would have been better from the third floor though. Easy beach access. Very nice to walk right out of the motel and onto the beach! I would definitely stay here again.

"Great view"

4
User 12/11/2017

We stayed on the top floor and the view was beautiful. King bed was very comfortable and the room was oder free and clean. Check in staff were very friendly and courtious. We must have hit it just right. We slept with the sliding door open the whole night. What a way to fall asleep listening to the waves. We have stayed here before and will again. Nice to see that Best Western has taken it over.

"One Night Stay"

3
IanandLizi, UK 05/11/2017

Hotel easy to find and with a large car park. Check In was efficient and friendly, but not sure why they needed our address (when they had our email), which we did not provide but they were ok with that. Had a King Bed Room with a balcony overlooking the park with the beach beyond. Room was a good size with plenty of space for suitcases and a rack to hang clothes. Bathroom was big enough with an over bath shower. Flow OK. Towels OK. Bed comfortable. Room had refrigerator, microwave and tea/coffee making facilities. Room was clean-ish but smelt of air freshener when we entered and the couch was smelly too - so much so that we did not sit on it. Poor wifi. Drab decor so quite depressing when we were there in thick fog. Our room was also over the hotel laundry so the pictures vibrated when the machines were spinning and we were woken up at 6.15am by the water running to fill up the washing machines. Breakfast was self-service. Ok for a one night stay

"Perfect place to stay for amazing beaches"

5
textilesrus, france 21/10/2017

This hotel is a great place to stay on the Oregon Coast. The staff are super friendly and helpful. Our room wasn't ready when we arrived so we walked down to the beach in front of the hotel which is spectacular. We were upgraded and the room did not disappoint. They are huge each with a private balcony looking out to the sea. You can fall asleep to the sound of crashing waves. Hot breakfast is included. It could do with a little upgrading but it is well worth staying.

"First trip to Oregon"

5
Lydia H, Woodland 19/10/2017

This was our first trip to Oregon, Surestay best western had some great reviews so we thought we would try it out. We arrived Tiffany greeted us at the front desk with a warm smile. We went to our room it was wonderful big room, sliding door to the balcony. We did have one issue this hotel is smoke free when we walked into our room it smelled like cigs. We called Tiffany an asked this is a smoked free hotel right she said absolutely. I told her I think someone is smoking below us. Tiffany got right on it took care of the issue right away. They provided us with a wonderful breakfast every morning waffles, eggs, sausage, oatmeal, fresh fruit, toast, muffins, bagels, biscuits with gravy. Great hotel great people, great price. Thank you for a great vacation. Ken&Lyd

"Nice Place Close to Beach."

4
D Michael S, Wheaton, United States 04/10/2017

The room is large and overlooks the ocean about 200 yards away with easy access from the 1st floor rooms. The parking is tight, and I'm wondering if they have enough spaces to equal the number of rooms particularly if there is an event at their event center. The breakfast is good, with eggs and sausage, waffles, bread, cereal, juice, coffee and much more. The dining room is quite small and only holds 20 or so people, so crowding may be an issue. The help is good and the rooms are clean. No air conditioning other than leaving the windows/sliding doors open. Some rooms have porches. Dog friendly and has large area off the west for Fido. Restaurants in town are minimal, with only three that serve seafood. There are plenty of burger places. The hotel has great floral grounds typical for the pacific area.

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