ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Balgeddie House Hotel, Glenrothes

4.0/5  - basé sur 574 notations.
Balgeddie Way, KY6 3QA, Glenrothes, Great Britain - See map

Welcome to friendly Fife! The Best Western Balgeddie House Hotel is perched on the outskirts of Glenrothes, and offers all the modern facilities an international standard 3 star hotel should. The hotel is family owned and fantastically managed, with value for money and unforgettable atmosphere as high on our list of priorities as they are on yours. At the moment, we can welcome you into one of 33 en-suite bedrooms for relaxation on completion of our new leisure centre. Dinner can be taken in the new Brasserie Restaurant and with the best of local ingredients, exceptional cheffery and super service, why wouldn't it be! As the famous Scottish weather permits, a wee dram or a well-deserved draught can be served on our patio while you sit back and soak up the sights over our one time Croquet lawn. Enjoy your stay.

Best Western

Balgeddie House Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 574 guest reviews
NOTE ISSUED
Excellent
266
Very Good
200
Average
69
Poor
26
Terrible
13
REFER TO NOTICE
Business Business
96
Couples Couples
237
Family Family
145
Friends getaway Friends getaway
42
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Pleasantly surprised"

5
06/07/2018

I was apprehensive about booking this as I'd read the reviews and had been put off however the price was too good to resist. I booked this as a treat to take my sister for a night away for her 15th birthday. The grounds are stunning and the hotel itself is very charming. I've never been in a hotel that has such nice surroundings. Upon arrival the staff were friendly and helpful (personally don't know why there are negative reviews about the staff). We were in room 220 which was an attic room. Very spacious and clean. Bed and pillows comfortable. Only niggle about the room is that there is no air conditioning and the room was so warm (warm weather obviously didn't help). The main reason I booked this hotel was for the pool and spa facilities. The first thing we did was go in the pool, which was a nice size and temperature. Could be a bit cleaner but nothing too major. Then followed by steam room and sauna which were great. Towels were provided free of change and changing rooms were big and clean. We drove from Glasgow so aren't familiar of the area or what's near so decided to have dinner in the hotel. Again the staff were lovely and attentive. There wasn't a massive choice in mains but the food was decent, not too expensive either. The desserts were amazing! We enjoyed our stay and next time I'll be back with my partner as it's a romantic hotel with lovely views. Advice... take the bad reviews with a pinch of salt!! I think you really have to be extremely pernickety or too stuck up to go out your way to look for/make faults. After all, what do you expect from a 3 star hotel that's usually on a reduced price through booking.com ???????

"It would have been 5 stars if it wasnt for breakfast."

3
01/07/2018

I booked this hotel for a night away with my partner as she is pregnant and the thought of a bath and pool sounded great. We arrived and were treated well. The room was lovely and clean and had a bath!!!! (we don't have one at home) We went downstairs and I had a couple of pints in the garden which is stunning. The pool was fantastic for her to cool down in. I farted about in the sauna and steamroom which were good too. We actually mentioned about the possibility of getting married there until we experinced breakfast. The one really bad point of the whole stay which actually soured the stay for us is..... When i booked the hotel i was certain I paid for breakfast. On arrival i was told i had'nt and had to pay an extra £24 odds. She ordered a fry up which was missing sausages. It was tasty all the same. I ordered poached eggs on toast with hollandaise. They arrived and the hollandaise had totally split and there was no toast. Literally two eggs on a plate with a rancid yellowness over the top, It looked revolting. The girl could see i was'nt happy but did not approach me to see if everything was alright. The room started to get busy so we left and I did'nt touch my breakfast. On leaving we were not asked hpw our stay was and it was busy with girls chatting so we left. Unfortunstely for the hotel they have messed up a potential wedding booking and i don't think we will go back now which is a shame due to the facilities being great. i would have given it 5 stars also.

"Nice night away"

5
30/06/2018

My wife and I stayed here for a night away with our youngest child (only 10 weeks). It's been quite a find actually and would recommend to anyone that is staying in the fife area for a few days. Rooms very clean and spacious and the (small) pool was nice to have too - if a little cold for a small baby! Great gardens and places to walk nearby.

"Two lovely days and nights"

4
28/06/2018

A very large, clean, and comfortable room with lovely views of the grounds to the rear ... welcoming and helpful staff ... old main house with appropriate period decor and furnishings ... two good nights sleep and tasty breakfast each morning?? The leisure facilities are second to none ?? A very relaxing atmosphere and I will certainly return ??

"Good location"

3
27/06/2018

Good location on edge of town. Set within its own grounds the hotel is in a quiet location within a small well presented housing development. Footpaths and cycle ways crisscross the town and are easily accessed from the hotel enabling easy access to local amenities. The hotel is clean and tidy, the public rooms being very well presented. The standard bedroom is quite basic, clean and tidy and perhaps in need of an update. Plenty of hot water on tap within a spacious basic bathroom. Breakfast was excellent, with a good choice of fruit, cereals and full Scottish. The evening meal was somewhat disappointing. Decent steak, but the French fries and peas were what I would describe as "processed". A case of quantity over quality. Maybe explains why restaurant seemed so quiet. Staff very friendly, helpful and efficient.

"Ladies who lunch"

5
24/06/2018

A great place to have lunch or dinner great value for money 2 menus to choose from we had the light lunch one we both opted for lasagne it comes with chips and salad excellent staff nothing to much trouble

"not too bad"

3
20/06/2018

Stayed at this hotel for our last 4 days in Scotland. Chose this hotel because it was in a neighborhood- pictures of outside look quiet and relaxing. Booked a deluxe king room- still not sure what the "deluxe" part was? King sized bed in a VERY small room- we managed- others may not. Recommendation? Ask for a room on the other side AWAY from the fitness center. They hold several fitness classes in the evening. Our room was right over the classes which got a little old listening to the LOUD BOOMING MUSIC and the instructor screaming at the top of her lungs. If they turned the music down just a little bit the poor girl wouldn't have to shout so! (not a prude I listen to music loud myself just in the proper setting) We didn't ask to be moved- just putting it out there so others are aware. Room itself was a little worn out but was CLEAN so for us ok- others?? All the staff we dealt with were exceptionally friendly, helpful, and professional.

"Surprisingly very good"

4
17/06/2018

Only stayed here the one evening. A bit difficult to find since it seems to be at the end of a housing estate! Room was modern and spacious and very comfortable. Since there is not much within walking distance we had our evening meal in the hotel. The food and drink was very good and reasonably priced. The waiting staff and bar staff were very friendly and helpful. The restaurant and bar are located in the older part of the building and are nice surroundings. Lovely peaceful grounds and gardens to sit out and have a drink in.

"Disappointing"

2
13/06/2018

Booked dinner bed and breakfast, dinner turned out to be a £20 voucher per person. Put in a disabled room (number 230) ???not a single drop of water in the shower. Not a good experience .The staff were friendly enough. Lot of noise from the plumbing. BillSumner

"A lovely break "

4
09/06/2018

This is a lovely old Victorian hotel. The room was clean and spacious and the bed was large and very comfortable.The service was efficient and attentive and the food was full of flavour and nicely presented. We enjoyed our night here.

"Rare find"

5
03/06/2018

My doggie LOVED this hotel. She had a blast running with other doggies in the big big grass area. The hotel staff are so friendly both to human and pet guests. Given that dogs are allowed in this hotel, I was expecting some noise. I didn't get woken up at all at night. All the doggies behaved themselves very well. The food in the hotel restaurant was surprisingly good and the portions are HUGE. The prices are good as well. If I ever want to just unwind and unplug from the world, I'd just come here, sit on the patio and enjoy pints of beer and watching my doggie enjoy herself.

"Great family meal"

5
01/06/2018

I love going to Balgeddie for food. Just had my birthday dinner and there is plenty choice on the menu for all the family. I have the lasagne every time! Good service, great food and lovely setting. Would recommend to everyone

"Fab hotel and definitely dog friendly"

5
30/05/2018

What a beautiful country house. The rooms, furniture, paintings, decor and not to forget the food - all f.a.b.u.l.o.u.s !!! If the country house was beautiful - just wait til you meet the staff. Without doubt the loveliest people I have met during my stay in Scotland - and I have stayed in multiple hotels during this trip. From the reception staff to the nicest barman EVER who gave us plenty of tips on where to grab a bite to eat when we were out and about to bringing us drinks on the fabulous sun terrace ...you must definitely book a stay here at the Balgeddie House. You will not regret it ...trust me As for the person saying they were not permitted to leave their dog alone in the room - sorry but when we arrived at the hotel there was already a family there with a BIG dog and they had a room down the hall from us. Neither of us had to leave anyone in the room with our dogs - so maybe there might have been an issue with their dog.

BalgeddieHouseHotel, General Manager at Best Western Balgeddie House Hotel, responded to this review
Thank you for your lovely review. We look forward to seeing you again soon.

"Very disappointing & poor nights sleep due to noise"

1
28/05/2018

Poor service, from reception to bar to breakfast. Hair in bed under pillow - disgusting housekeeping standards supposed deluxe room has nothing deluxe about it (if room 233 is deluxe then I dread to see standard). Absolutely no view from window. Doors constantly banging throughout the night. Only 2 towels despite 3 guests! Carpet in room needs replacing as grotty as are curtains in the bar (black at bottom) Bar staff couldn't even make a shandy -poor girl was thrown in at the deep end with no apparent training. Greeted with ‘what's your order' at breakfast-despite not knowing the process Anyone with kids, don't book like I did being swayed by the pool. Only when you get there (& staff couldn't point this out on their website & chose to blame booking.com!) will you find out that it's severely restricted when U16s can swim, and a parent must be there at all times despite minors being strong swimmers. Such a shame because the building & grounds are lovely. I won't go back.

BalgeddieHouseHotel, General Manager at Best Western Balgeddie House Hotel, responded to this review
As you are aware you spoke to me directly as I was in the Reception area when you were Checking out. You have not mentioned in your review that i refunded money to your stay and apologised when you showed me a picture and said you had found the hair under a pillow. As discussed guests are advised on check in and you signed a form before you used the pool explaining that under 16's need to be accompanied as our pool does not have a Lifeguard on duty (although Spa staff are all Lifeguard trained) I think you would agree that it is a sensible policy. As you also know I agreed that I would review the information held on booking.com to ensure it was clearer regarding the pool use. You did not mention when you spoke to me that you had any service issues.The Menu's for Breakfast are on each table and clearly show the selection available. The curtains in the Bar do require cleaning and this had already been scheduled however as these are very large it takes planning and cannot be done instantly but thank you for the information.

"Massive dissapotintment and lack of proffesionalism"

1
26/05/2018

I booked a surprise trip via booking.com for my partner. It was special celebration for him. We arrived to the hotel around 7pm and when trying check in we have been told that the booking is not in the system and they are fully booked. I know that things like that happen, system error, bookings not closed online etc but the behaviour and approach of a women on reception was disguisting and unproffesional. We have been told that basically there's no room and bye!!! When asked if she has any other properties around in her mind she made one phone call found room 30£ more expensive without breakfast and all the amenites like theirs (swimming pool, spa, restaurant) and that we have to pay it ourself!!!!! Disgrace!!! First time I have been treated like that. I dont care whose fault was that, I was left in the middle of nowhere without accomodation! I disagree and at the top of that I have been told that I have to call booking.com myself to avoid being charged! Eventually when I steongly disagree with whatever receptionist was saying, a man came to us and started to look for another accomodation. They found us a stinky room above pub 3 miles away. Dissapointment!!! After long day and 2 hours drive we decided to go home as trip was ruined anyway. After all of that I received email offering us an upgrade for next stay as an appology.. Sorry but after being treated like that I will not risk booking with this people... Don't remember being so upsett not mentioning the surprise for my partner being completely ruined.

BalgeddieHouseHotel, General Manager at Best Western Balgeddie House Hotel, responded to this review
This is the email you received from us the day after you were due to stay this was sent via Booking.com so they can corroborate this. On behalf of Best Western Balgeddie House Hotel, We do apologise for the booking error made through Booking.com. As we advised at the time we do not have any control over Booking.com bookings, we are not able to alter them or cancel them as they are a third party company that work with us. We also unfortunately do not have any control over their systems and bookings come automatically into our room booking system, we do not show rooms, that are available or full, manually it is done automatically and their system connects with our system, there was a fault with booking.com and they are aware of it. We do hope that you will come to stay with us on another date in the future and that you will book with us directly by phoning the hotel on 01592 742511 and then we can ensure that your booking is in the system and that there is a room available. Please advise at time of booking about the booking.com system error and we will endeavour to do our best to get you a complimentary upgrade to hopefully make up for your disappointment on this occasion.

""disappointing""

3
04/04/2018

We recently stayed at the balgeddie hotel for one night on return from a break in the lakes, the hotel is indeed set in beautiful grounds and our room was quite stunning, the staff also were overall very nice but sadly this is as far as the positives go. The hotel claims to be pet friendly but it most definitely isnt, a card of rules and regulations with your pets was given which we understood as not all dog owners are respectful of the property of others. We were told not to leave the dogs in the room at any time which meant we couldn't use the swimming pool or have breakfast together and as the weather was freezing we couldn't leave our dogs in the car. Our son had his meal in his room with the dogs while my husband and I had a drink in the lounge, we sat in the lounge area which you can take dogs and it has a beautiful outlook onto the garden but the room itself was 'souless' , no background music and table and chairs that looked liked a bowling club, the only sound we heard was the bar staff saying she was "so drunk last night she didn't know how she got home" Such a waste as all it would take is a few lovely couches and chairs , nice background music and a cocktail bar that actually serves cocktails!! I was so glad we had a lovely experience at the hotel in the lakes as this was a poor end to our break. I would recommend you avoid this hotel if your a dog owner. Such a waste as a beautiful hotel and location.

"Great hotel with great staff."

5
27/03/2018

I use this hotel quite a bit when travelling on business and it is clean, well equipped and ticks all the boxes. There is one thing that does stand out above the other good points and that is the staff are excellent. They are friendly, receptive and can't do enough to help you. In some respects I don't really want to write this review as it may make my short notice trips hard to accommodate. However, credit where credit is due, spot on good old fashioned customer service.

BalgeddieHouseHotel, General Manager at Best Western Balgeddie House Hotel, responded to this review
Hi David, Thank you for your lovely review. I will ensure your comments are passed on to all our staff.

"50th anniversary "

5
17/03/2018

16 of us celebrated my parents golden anniversary and I have to say it was a very memorable and enjoyable evening had by all! With some of the family staying at the hotel at a great price which included a great breakfast! As for the meal that we were they for, I have to admit was excellent with great service provided and great food to complement the service! The quickness of taking orders for the meal and the well executed times for every course being served and there was no issues for making sure we were well looked after with drinks and clearing the plates between courses! I would highly recommend this hotel for a great night out May it be with large or small parties

"March stay"

4
13/03/2018

Stayed for one snowy night in March. Check in and parking fine. Room was a large old fashioned suite. Great size Room with comfy chairs and a dining table. Large bathroom with corner bath and separate shower. Large comfy bed and pillows. Good was served in good time and reasonable hotel prices. Only problem I had was on room service breakfast. I ordered the night before for 8.30am. However it arrived at 7.45am which meant an earlier than expected wake up call. Breakfast was good. Would stay again as used a few times.

"Lovely Hotel"

5
12/03/2018

My Auntie was staying at the hotel for 1 night and when i walked in the door it looked amazing. The staff were brilliant and very helpful and friendly. I would definitely recommend it to my friends and family

"Overpriced and a bit grubby in places"

3
03/03/2018

We stayed the last weekend in February 2018. We had stayed here before it's ‘redevelopment' (in other words add loads of rooms but keep the dining area the same size!) Sadly the place looks half finished both in terms of the removal of external signage and the odd move of the reception area away from the grand entrance (which still sits vacant and unused?) to the gym area.... obviously to save staff costs out of peak. No control of entry at the old reception at night (a sign said CCTV in operation?). Our real disappointment was the lack of cleanliness in the room/bathroom - mouldy silicone around the bath. Dirty glasses in the bathroom. Empty toilet roll holder. Dirty saucers in the bedroom. Very dusty lamp bases. Cotton bud (in view under bed). The room looked very tired apart from the addition of a new chair and runner on the bed. Mattress was very uncomfortable and not supportive. Breakfast particularly uninspiring. The receptionist at checkout was miserable and surprise surprise didn't ask how our stay was. Disappointing stay and wouldn't go back!

"NOT DOG FRIENDLY.....dog owners be warned."

3
03/03/2018

We booked this hotel as were travelling with our two dogs and wanted to be near family who we were visiting over our 5 night stay. I had read on here that this hotel accepted dogs and booked accordingly. Upon check-in my husband was presented with two small bags of dog treats which were supplied in "poop bags", that was as dog friendly as it gets. Our room (202) was large with high ceilings, the decor and carpet were tired and in need of refurbishment and the room was always cold, despite having a radiator. We met with family to have dinner which we had in the room next to the Lounge bar as the dogs were with us. The bar staff were friendly however the meal was average at best. The following 2 mornings my husband and I had breakfast together leaving the dogs in the room for approx. 15 minutes each day. On day three at breakfast we were informed by a staff member that the dogs were barking so I promptly returned to the room to find them quiet, we then spent the day away with family. We returned late and went straight to our room where we found an envelope under the door, kindly informing us that due to "damage to property" £100 would be added to our bill. The next day I spoke with a man at Reception, I believe he said he was the owner who informed me the dogs had scratched the door and chewed the bed valance which had a wooden faux suede trim, I kindly informed him that the bed valance was in that condition when we checked in as I noted it straight away, but had thought no more of it at the time given the tired decor in the room, we inspected the door and we fully accepted the scratches on the door were from the dogs but still felt the charge was excessive. On closer inspection of the valance it was clearly now chewed or scratched by any animal, more likely had a bit of a thumping from a hoover, (I have pictures!) I must point out that given the Management knew we had dogs however not once during our stay were the dogs ever offered a bowl of water nor were we offered somewhere were we could actually enjoy breakfast with our dogs. This in our opinion is a definite lack in customer service. On check-out the "owner" passed a comment to my husband which then ended in a bit of a debate, my husband informed him that we would not return..... to which he promptly replied, good as we were not welcome and good riddance and that he would have charged us a lot more than the £100 but the other Directors had objected. A sour end to what was a lovely few days with elderly parents and family. This hotel charges you an additional £10.00 per night per dog - your dog does not receive any special treatment for this charge it simply allows them to be there. THIS HOTEL IS DOG TOLERANT AT BEST- DEFINITELY NOT "DOG FRIENDLY". Our dogs are an extended part of our family and I therefore do NOT recommend this hotel for pet owners. That said, I have given 3 stars because we found the bar staff and breakfast staff lovely, We will not return to this hotel again and will be carrying out thorough research for a REAL dog friendly hotel on our next trip to Scotland.

"A bit let down this time"

3
26/02/2018

We have stayed at this hotel on several occasions in the past and have always had a stay that left us wanting more, however, this time we booked a Deluxe room and it was a bitter disappointment. The Deluxe room we had was in the newer part of the building, just above the leisure and gym facilities. The bed was an absolute delight, however, it took up most of the room, although there was *some* space the room felt crammed and to be honest we did have difficulty getting out of each others way when we were unpacking. After a good sleep in the comfortable bed, I was woken in the morning by the next door neighbour using the toilet! Not an amazing wake-up call, as I am sure you can imagine, we then heard someone else having a conversation about whether to shower or not! And then there was the lift, all I could hear from 6.00am onwards (after my wake-up call!) was this constant electronic advice as to whether the lift was coming, going, opening or closing ~ this was cured later that evening by myself, I released the fire door off it's magnetic stop, allowing it to close, this prevented any further lift noise reaching us (yes, the fire doors were held open all weekend). At some point later maybe 8.00-8.30am, the Gym classes started and I was laying in bed listening to every syllable of instruction. This room is not adequately sound proofed and certainly NOT deserving the 'Deluxe' title. Moving on.. We could not fault the staff at all, they were all pleasant professional and well disciplined. The restaurant service was courteous, polite and efficient, although possibly understaffed on Saturday night as we had to await an opportunity to flag someone down for a drinks refill. The food we had on both evenings was absolutely excellent (particularly the venison!), everything cooked to perfection with great attention to detail and well presented. The leisure facilities there are great, they are clean, well presented and maintained. Indeed this is one of the features that has us returning to this venue, and the garden is a pleasure to visit, whatever the weather. Would we go back? Maybe, but we would have to stipulate a room in the older part of the hotel.

"Wife's birthday "

5
24/02/2018

Excellent place couldn't fault the place nice and clean helpful staff asked for a small portion meal like a big one still enjoyed it and the breakfast was lovely too great room especially for the price will be going back

"It was good for us"

4
13/02/2018

We had a room above the bar but it wasn't too noisy for us. I didn't see the modern block people describe on TA as we were in the older part which is nice. Note they don't have lifts in the old part of the hotel and the top floor is quite a steep climb, The staff were very nice and helpful and we ate quite well. I think there are lots of functions held. There is a nice lawn outside they have bar tables on the patio. We liked the pool (though on the cool side) and no one told us we needed a pound coin for the lockers so we had to leave our clothes to chance in an unsecured box. However the facilities were good and we enjoyed our visit. We would definitely stay again but only in the old part of the hotel as we don't like modern hotels.

"Not for families "

1
10/02/2018

Stayed here in the past and it was amazing this time hurendous. NOT family friendly and the staff ate not friendly Everyone is more interested in looking after the local people from the bar to health club. Wouldn't stay here again didn't even want to eat in after the poor service. We went for food else where 2x breakfasts 2x lunchs 2x dinners Hair dryer also exploded and cut all electrics and was just replaced no real concern over what could of happened.

"A Pleasant Suprise After A Lomg Absence"

4
02/02/2018

Haven't been here for about 4 years and last time was not a great success. A two night visit for work was overall very successful. My room in the main building was roomy, clean and comfortable. The staff were very helpful and friendly and the service could not have been better. Special thanks to the young lady on reception who sorted out my taxi. Unlike my last visit the food on this occasion was good, not exceptional but good and value for money. Breakfast was however very good with both hot and cold selections. Given that the cost for my room, including breakfast, was only £55, it was certainly worth it. I'll be staying here next time I'm in Glenrothes.

"Gem in Glenrothes "

5
01/02/2018

Just had a wee overnight stay here and was really happy with the hotel and it facilities and staff me and my wife usually stay at the seamill hydro for our we spa treat . I have seen this hotel pop up on my searches for our treat and had reservations due to star rating of 3 but please don't let this put you off We stayed in a deluxe room in the newer part of the hotel which was a great size and spotless we also dinned in the resturant which had a good varied menu and really good portions . The Scottish breakfast was of very good quality and the pool sauna and steam room where fantastic good size gym to . Can't wait to go back and relax more on the super comfy bed

"Neat ...."

3
28/01/2018

Stayed overnight...room was neat and clean. Lovely big bed..however when you went into the bathroom..it was freezing... Breakfast was nice..i had a cooked full breakfast..bacon egg beans haggis tomato toast..pot of tea...one tea bag in the pot was not enough was really weak..

"Another great meal"

5
17/01/2018

Another great meal at Balgeddie. Everything was perfect. Worth the money, great atmosphere and will be back again. We are regulars and enjoy out family outings here. Thank you for a great meal on Saturday.

"Fantastic Few Days"

5
16/01/2018

Me & my husband stayed here between Xmas & New Year for a couple of days for a short break. I couldn't fault this hotel at all. We were looking for a quiet and relaxing place and this is definitely what we found. Despite a wedding being on the same time we were there this was at a different part of the hotel so we didn't hear any noise. It was really snowy winter weather when we went so the surroundings were beautiful covered in white snow and our room overlooked the lovely picturesque garden area. The morning breakfast was delicious and we had dinner in hotel one evening and it was extremely tasty. Our room was clean and tidy and so cosy. The pool area is also worth a visit it was very relaxing and quiet and the sauna and steam room facilities are excellent. The staff are all extremely helpful and friendly if you need any assistance. Would definitely recommend this hotel and would return

"Hogmanay Dineer Dance"

5
15/01/2018

This was a fab evening with great entertainment the band played for every age group The food was fab and the servise was faultless. Will be booking for this year great value. This is a great wedding venue as well my son was married here and we had a great day nothing was to much trouble for the staff.

"Good Done Great"

4
04/01/2018

Stayed for 2 nights just after new year. Couldn't have been happier. Everything here is done well, the rooms, common areas, pool and spa are clean to a high standard. We had selected a winter special offer from the best western website which worked out at just over £200 for 2 large double rooms. The rooms were large with good size bathrooms and were spotless as we're the ensuite bathrooms in both which were a good size, the beds were huge and comfortable. Breakfast was included on our deal, this included a self service bar and a few hot items from the menu. The food on the self service bar was fairly basic but tasty including pastries, fruit, cereals and toast. The cooled breakfast was well done, slightly better on the first morning than the second, it was perfectly sized, not too much but enough to fill the void. After the breakfast order was given the food was served rapidly within a few minutes and was nice and hot. The brasserie has a great menu with selections for everybody, I sampled the haggis burger on the first evening along with the chicken breast starter. Tasted great overall, particularly the burger. The salad was a little dry and basic, but did not detract from the rest of the food. The swimming pool was clean and well serviced with good facilities, sauna and steam room and decent sized changing facilities. Shame about the lack of a hot tub but still good overall. Great place doing everything right. Staff were some of the friendliest I'd ever met!

"Fantastic stay - great facilities and staff"

5
04/01/2018

My wife and I were looking for a break between Christmas and New Year and found this hotel online. We were looking for a hotel with a swimming pool, sauna etc. and a deal that included breakfast. We booked it online around October time direct through the Hotel website. Around a week before we were due to arrive my wife had a look on booking.com and saw the same room type with breakfast on the same dates we had booked at a much lower price. I phoned the hotel and spoke to the manager, he offered to match the price on booking.com and keep us in the same standard of room which was a newer, deluxe room. I thought this was excellent customer service and started off our experience with the hotel on an excellent footing. The hotel is in a nice location, around a 5 minute drive from Glenrothes town centre and is near a housing estate, the hotel has very nice grounds and as it had been snowing when we arrived it looked really beautiful and I have attached a picture of the view we had from our room. Glenrothes itself doesn't have much to offer although there is a good shopping centre and we visited Riverside Park which we thought was great and looked really nice in the snow. The location is good for visiting towns in fife, we went to Anstruther and Leven which were a short drive away. We found the check in process really easy and the person was very friendly and helpful and explained times for breakfast and how to get towels for the swimming etc. The swimming pool was very clean and quite modern and there is a large sauna and a really good steam room. We visited the pool 3 times during our stay and it was always very peaceful, quiet and relaxing and very clean. The changing rooms were also clean and modern. The breakfast was excellent, it was a menu and we got the full Scottish breakfast on each occasion, very fresh and tasty food and really nice surroundings with a view of the grounds. On the second night we also ate in the hotel and the meal was great, staff very friendly and the prices were reasonable. Overall it was a really enjoyable stay and I would definitely recommend this hotel to anyone looking for a relaxing break.

"A weekend of celebration "

4
02/01/2018

My partner and I recently stayed at Balgeddie house hotel to attend our close friends wedding followed by their Hogmanay party the following night. We were in a deluxe double which was lovely. The bed was huge! The hotel was very clean and the staff were very nice and extremely helpful. The food was good quality and the portions were very generous. We enjoyed the facilities within the hotel also.

"Great stay"

5
20/11/2017

We could only stay for 1 night on this occasion but it didn't disappoint. The room was lovely and bathroom and shower great. I didn't use the pool but my husband did and really enjoyed it - said it was a fantastic pool. I always enjoy my breakfast at the Balgeddie House Hotel but I think this weekend they surpassed even their own excellent record. The cooked breakfast can't be bettered and there is now a more interesting selection in the buffet. Well done to the really helpful staff and we hope to be back soon.

"One night stay"

5
12/11/2017

Stayed in the one of the Garden Rooms, very spacious, clean, well decorated and presented. Large shower and separate bath. The bed was extremely large and comfortable. Access to the garden via French doors was very nice.

"Pleasant Surroundings and Helpful Staff!"

4
08/11/2017

This hotel has a total of only 33 rooms but they also do some business as a health and exercise center. We saw classes for swimming and exercise underway. The facility includes a fully equipped gym (new equipment arrived while we were there), a sauna and steam room and an indoor pool. The grounds here and in most of Scotland, both for commercial and private homes, were extremely well maintained…better than the average property in the USA. Adjusting to European style facilities was interesting… Most mattresses were harder than you would find in the USA or Canada. Heating is via modern radiators rather than forced air. If the radiators are ‘on', you can adjust them up or down but you really can't control the room temperature. However the staff was very helpful and provided enough heat for us upon request. Like most hotels and motels in the USA, there was rarely enough light provided in the rooms. The bathrooms were the biggest challenge for us. Most hotels including this one, don't provide washcloths or bars of soap for the shower. They do provide liquid soap but that's not my preference… We thought that counter space in our bathroom was a bit small but in retrospect, it was ‘roomy' in comparison to some other places we stayed. My biggest problem with this bathroom was the shower/tub configuration. First of all, like in several other Bed and Breakfasts or hotels on our trip, for an 'old guy' the side of the tub is rather high making it challenging just to step into the tub for your shower. Once I got one foot in, the slippery bottom of the tub almost ended my trip. I had to call for a rubber bath mat to reduce the hazard as the ‘rough' bottom of the tub just wasn't rough any longer… The staff readily searched for and provided the mat when I called. We also discovered that the only electrical outlets in the bathrooms are for low voltage electric razors. If a woman wants to blow her hair dry or use a curling iron/brush, she had to do it using an outlet in the bedroom… Of course we adjusted to all of these issues and in the end, they really were just part of the travel experience… We were on the Bed and Breakfast Plan at 122.50 pounds sterling per night per couple. (Approximately $160.00 per night) We felt that it was fairly reasonable with full breakfasts for 2 included in the rate. The dining room at the Balgeddie House Hotel was pleasant and airy with a continental buffet with juice, scones, yogurt, cereal, etc., set up along the end of the room. Two of us opted for the full Scottish breakfast with an egg, English style bacon, a sausage, grilled tomatoes, mushrooms, black pudding, baked beans and a piece of fried bread…with lots of toast, butter and preserves on the side. Despite our tourist 'learning curve', there is no doubt that the Balgeddie House Hotel is an above average facility. The building and grounds were well maintained and everything was very clean. The staff bent over backwards to take care of us. Special kudos to the desk staff and all the friendly assistance that they provided!

"My best freinds wedding weekend"

5
06/11/2017

We had a really lovely time here, very clean and tidy and the staff were fantastic. The food was also really lovely. It's a shame we couldn't spend more time here as we were so busy!! And the staff couldn't do enough for you. I would definitely stay here again.

"Excellent"

5
06/11/2017

I stayed here January 2017 with friends and had an excellent experience. The rooms staff and service could not be faulted. Fantastic selection of whisky too ??We Have just booked again for January 2018

"Hotel great, restaurant could be better"

4
29/10/2017

Stayed here for three nights whilst on business trip to Leven. Nice welcome at reception and got a very good room on first floor of new building. Large room,comfy bed,very clean, no issues at all. Had dinner one night in restaurant and bit disappointed, looked like old furniture, place mats etc. Four of us and waited ages for anyone to bring menus or ask about drinks. Menu was a bit dated, all seemed a bit early 1980s type pub grub, scampi, pate etc.,with the same side salads added to all starters and mains. I had fish for main and seemed to be similar to supermarket breaded fillet and over cooked in oven. As the hotel is a bit far to walk into Glenrothes they are really missing an opportunity to have a modern bistro on site, with daily specials and local produce, so guests wanted to eat in. Breakfast in same restaurant was okay, but a bit dark and dreary. We went out the other two nights as a result, so hotel lost revenue... shame as would have eaten in if had been more up to date. Perfectly fine stay otherwise.

"Relaxing Break"

4
21/10/2017

Spent last weekend here beautifully clean room on top floor of the original building. Food portions good at breakfast but the dining menu extremely huge & good quality. My only problem were the shower curtains a little bit past their best would have preferred a shower screen as they look more hygienic. All in all a fantastic break, lovely quiet rooms and friendly staff.

"Wedding Reception"

5
09/10/2017

Excellent Hotel, good restaurant with attentive staff, only stayed one night but was a very enjoyable family gathering, that went well thanks to the hotel and the staff. Have used this hotel before and had no problems with it, will have no hesitation in staying here again in the future.

"Great from the get go"

4
29/09/2017

Amazing staff. Sarah, Martian, Alison, Lynn and Jamie. They all took the time to welcome us warmly and couldn't do enough for you. Their customer service put us in a good mood from the start. The hotel itself is pretty and well catered for. The main reception is in the spa area and provides a modern and smart impression. The pool looks inviting and wasn't crowded. Our room was located on the second floor, help was offered with bags as the stairs are quite steep. Our room was clean, bright and comfortable. The walls are quite thin so I would suggest ear plugs if you are a light sleeper. We ate in the hotel restaurant. I had the venison which was great. Plenty of food and hit the spot after a day travelling. The dessert menu for me wasn't amazing and I did have to return the chocolate almond tart. Though gluten free it didn't taste as fresh as it should. The staff were very helpful though and sorted the problem quickly. The bar is well stocked and also open to locals and which made for an interesting and amusing evening. Overall, we had a great stay and will be looking forward to coming back. It is a value for money hotel with first rate service and I would highly recommend.

"Wedding Day"

5
26/09/2017

Our son and his new wife held their Wedding reception here on Saturday. Cannot fault the staff who were attentive, nothing was too much trouble. The food was excellent. Everything ran smoothly, thanks to the expertise of the staff. Big thank you to Lynn who kept everyone on track. We stayed the night in one of the Garden rooms. Large room and a very comfortable bed. Breakfast the next day was lovely, couldn't finish it all, there was so much. Thank you to all the staff at the Balgeddie who helped make this special day perfect.

"Nice hotel for a break set in lovely grounds with Great Staff"

4
24/09/2017

We were using this hotel for a break to visit family, and have a quiet meal, and one of the best things is that the hotel is Dog Friendly !!! The food is good and even though the hotel was very busy with a wedding, and other special birthday parties, the staff were all very nice and helpful. Minor technical problem with the shower in the bathroom but this was easily resolved. We met up with Lynn in the restaurant who we know when she worked elsewhere and are sure that the high standards she set have been transferred to the Balgeddie House Hotel. I would recommend this hotel for a break and we will definitely be back again.

"Quaint hotel on arrival but I stayed in the modern block at the side"

3
21/09/2017

This hotel is not what it seems, from the front you think you are staying in an old Scottish hotel but then most of the rooms are on a new extension. The extension is above a fitness suite with a busy gym and constant classes.The room was very standard even though they said I had been upgraded to a deluxe room. It had a shower curtain and a hard bed . The food was average and service good

"Very helpful and cheerful staff"

5
18/09/2017

Arranged for our room to be ready early at short notice as we needed to change for a wedding, arranged taxis, gave us advice on wedding location and couldn't have been more helpful. Lovely grounds, room was fine and a super breakfast. Overall extremely satisfied with quality and price and would recommend

"Lovely getaway"

4
17/09/2017

When for a nice relaxing weekend with the family and the dog and i was not disappointed the room was a deluxe room with two beds together to make a double very comfy no big deal and a camp bed for my daughter again it was comfy room was very clean and had everything you needed. Pool was spotless inside and out along with the sauna and spa and not too busy . The bar was nice and relaxing with good chat with the locals not too expensive my only down side was the the food in the restaurant was ok it was simple pub grub but more expensive. I would come back again and the wifi was great was avle to have a few beers and watch the fooball .

"Wonderful staff & great food"

5
11/09/2017

We spent the weekend at the hotel in Room 238 with double aspect windows. I have a disability and the staff were extremely friendly and could not do enough for us. We only had dinner on one night as we were attending a family function on the second. The food was excellent, including an unbelievable Cullen Skink ! Food and wine were all reasonably priced. Breakfast is freshly cooked and is excellent. I would highly recommend this truly 'dog friendly ' hotel

"Disappointing"

2
09/09/2017

We stayed for one night, and our experience was average. We had a very poor room in the attic and the toilet didn't flush. The skylight windows also meant that the rain was very noisy and we couldn't open the windows. It was incredibly expensive for one night and poor value for money. We wouldn't go back. The staff were helpful in providing a sandwich after snacks had stopped being served, but the quality of the bread was very poor and below what you would expect in a hotel of this kind.

"A Lovely Hotel..."

5
08/09/2017

We booked a King room for the last week of August. When we arrived to the hotel, there was a wedding going on and a bagpipe player at the entrance. Our room, although quite small, was very comfortable and we had everything that we needed. The bed was comfortable and we had adequate space for our clothing. We ate several meals at the hotel and all were very good. We made use of the swimming pool and sauna's once and everything was very clean and in good order! The staff at the desk were all very nice and helpful, as well as the staff in the restaurants.

"A great place to stay"

4
03/09/2017

I have to say that Glenrothes is not my favourite place in Scotland to stay, but if you have a reason to stay in that part of Fife, you can do no better than stay at the Balgeddie House Hotel. It has to be said that the quality of the rooms varies but, if you want a great experience, pay the little bit extra for a deluxe room. You won't regret it. The staff here are few but exceptionally friendly and helpful, if a bit cheeky in the case of the barman. But don't be deterred, his cheek is part of his charm and he'll bend over backwards to help you. Having said the staff are few, this is not the case in the restaurant. Service is prompt and efficient and the food is delicious. At breakfast you can sit and chill for as long as you wish. An added bonus? Following checkout, you are still welcome to use the hotel pool until 5 pm. What's not to like? A great venue if you want to stay in this area.

"Lovely Hotel"

5
03/09/2017

We love this hotel. That's our second visit and we'll definitely return. There were 17 of us who stayed there for a couple of nights as we were attending a wedding nearby. The staff are so nice and friendly. Room was a great size and very comfortable. Our friends had a garden room which had an open grassy area and was a great venue for pre-wedding drinks and nibbles. The breakfast was delicious. The garden at the rear of the hotel is so spacious and is lovely on a nice day to sit and relax and have a drink. Nice to have a relaxing swim in the pool. All in all another pleasant stay and we'll definitely be back.

"A comfortable stay"

3
01/09/2017

We stayed here for 3 nights and the room was very clean and large enough for our family of 3 with the extra bed having a proper mattress (unlike some other hotels!). Found food disappointing, and only ate in restaurant on the first night. We were booked on Room only basis, but found the £12.95 for breakfast per person rather overpriced! The leisure facilities were good, although the pool is a little small, but kept our daughter happy. Overall a comfortable stay.

"Great Food"

5
27/08/2017

Very friendly staff, the rooms and pool area are very clean and the food is just fantastic. I would highly recommend visiting. Large green nice to sit and relax or if a family watch the kids play on the green

"Overnight visit"

4
24/08/2017

Friendly reception staff and plenty of parking despite a wedding going on in the hotel. Our room was on the top floor and you could hear the wedding, but this was quiet by 11pm. The over the bath shower had low water pressure but there was plenty of hot water. We were given late check out as this was a Sunday morning and there was no-one booked in the following day. The breakfast was good. My only gripe was the room being expensive but I expect this was because of the proximity to Edinburgh.

"Good bed not so good breakfast"

4
18/08/2017

This was my second stay at the hotel and had rebook because of the great experience I had on my first visit. Lovely large, airy, clean room overlooking beautiful gardens. Massive ensuite spotlessly clean. Comfy bed and bedding. However breakfast was very disappointing. Asked for scrambled egg with my cooked breakfast. No seasoning and very over cooked as was the potato scone. Sausage bland and of poor quality. Even my husband did not eat his. Coffee was good.

"largely let down by the food"

3
09/08/2017

had a one night stopover at Balgeddie House. Was really looking forward to it, having read the trip advisor reviews and seen the lovely photos. The reception staff were very helpful. Our room overlooked an annexe roof, although it was comfortable, there were stains on the carpet and the paint was peeling off in the bathroom. It was also unbearably hot during the night, even with the window open. On the plus side, it was very quiet! I'm sorry to say the evening meal was absolutely awful - my "meat platter" starter was four tiny slices of wafer thin meat on iceburg lettuce and a tiny bowl of cheap olives. The "thai red chicken curry" tasted like a microwave meal. Despite the fact that I left 3/4 of it on my plate, not one of the three different waiting staff that attended to us asked if we had enjoyed our meal. The breakfast was also really disappointing - no kids cereal, the orange juice was not replenished, VERY cheap bread and again despite leaving most of my eggs hollandaise (which were congealed when they arrived), the waiting staff did not enquire if the breakfast had been ok. I would add that we are most definately NOT fussy eaters, and are usually happy to give anything a go! I noticed a lot of plates in the breakfast room with food left uneaten. Such a shame and it looked so good on the website

"Nice stay overall"

4
08/08/2017

Enjoyed a one night stopover recently. The receptionist Alison was very welcoming. The bedroom was lovely overlooking the stunning grounds. Didn't try dinner at the hotel as ate out locally. The only real issue we had was when it came to the breakfast. Very disappointing experience. The staff member, a lady wearing glasses, was not overly friendly or helpful. The buffet choice was not that great. The cooked breakfast was tasty so kitchen staff doing a great job, but let down by poor service. If the breakfast service and choice were improved, this would be a really nice hotel to return to, but I don't think I would return in a hurry based on the current breakfast setup, as there are other hotels and b&b's which offer better,nicer breakfasts.

"Lovely Hotel"

4
04/08/2017

Just stayed here for 1 night lovely hotel, check In was very efficient from Alison and very professional explaining everything and giving us good guides for walking our dog, the other lady showed our daughter the swimming pool and explained everything(sorry didn't catch her name) our wee dog was happy with his wee bag of treats, the room was very clean and spacious, we had dinner in the room next to the restaurant as we had the dog, food and service was absolutely amazing Jamie behind the bar was super as was the waitress didn't catch her name, breakfast the next morning though was a bit of a let down, as we had the dog we were in the adjacent room again(no problem with that) table set up promptly and tea brought, no explanation about the buffet or how to get cooked breakfast until prompted, when the breakfast came there was no haggis on my plate as ordered and the tattie scones looked dry and as if they were cooked in the oven, I tried one but Couldn't eat it and asked if they could give me fresh tattie scones fried, when they came back they were inedible, I think they fried the same ones as they gave me the first time, no staff cleared any of our plates during the time we were in the restaurant even after being in there 15minutes after finishing no staff to be seen, very poor. Would definitely stay at this hotel again and would recommend,but sadly not for breakfast, would have been 5stars if only I slept in and missed breakfast.

"Not a Country House hotel"

3
02/08/2017

Not Country House - is on the edge of a housing estate. Hotel needs a bit of investment but is OK. Room was spacious and well appointed but it is the first hotel I have been in where you pay extra for a superior room to find it is above a noisy bar - with outside drinking which makes the noise worse. Bar and Restaurant were extremely busy and disorganised and menu / food quality / service not great. Maybe just because it was Friday night... Spa and pool are good and plenty of parking.

"Lovely staff "

5
30/07/2017

Flying visit to see relatives & booked last minute. The staff were very helpful & friendly. Especially Lynn the Duty Manager. It's nice to see genuine & cheerful staff. The food was average, but good portion size. Drinks were reasonably priced. Our room was beautiful. We will definitely be back.

"Lovely short break"

5
25/07/2017

What a great hotel. Lovely, peaceful setting yet not far from good shopping. Ideally placed for visiting everywhere in Fife. Very close to Falkland Palace and not too far to St Andrews. Will definitely return,

"Pleasant stay"

4
23/07/2017

My partner and I had the pleasure of a two night stay last week. Room was extremely comfortable with a lovely view over the well kept garden, we were in what appears to be a relatively new extension to the hotel which transitions new with old with ease. Breakfast on both days was tasty and a good selection of cereals and such like were on offer. Dinners were adequate on both nights but food was unremarkable. Only small criticism was £20per person allowance for dinner on DBB rate is inadequate as it is not possible to have a 3 course dinner within this allowance I would suggest either raise the allowance or reduce the dinner menu pricing. On one of the evenings we were unfortunately woken by the fire alarm as can happen anywhere. Duty Manager was sympathetic and understanding to deal with. The night Porter clearly did not attend the same charm school. That said overall it was an enjoyable stay and in general terms the staff were very pleasant and efficient.

"Overnight stay"

4
23/07/2017

This is the second time I have stayed here and cannot fault it. The bedrooms are large and the bed really comfortable. As it was a nice evening I sat in the garden having a wine while my grandson played with a little boy he had just met. The staff are really friendly and the young girls who serve breakfast are so nice. The breakfast is very good either having cereal and pastries or a cooked breakfast or both. Next time I will make use of the pool

"Night away. "

4
17/07/2017

Myself & my husband went for a wee night away to celebrate our wedding anniversary. He booked Balgeddie as it was close to home & also the amenities were quite good. On our arrival we were welcomed by a very pleasant & helpful receptionist. The reception area was lovely. Everything was clearly explained to us. We headed to our room which was 210, the room is where it loses marks for me, the room itself is what I can only describe as a cheap looking b&b in Blackpool, very old & very dated. The carpet & Lino in the bathroom, along with the bathroom suite and furniture haven't been replaced for years! However, credit were credit is due, it was clean, massive bathroom and massive bed. Tea/coffee making facilities, hairdryer and ironing board. We went to the spa and swimming pool and the changing area was nice, and we had a good time there. We ate a light lunch and then later on for an evening meal, the food was really good. Best steak pie I've had in a long time! The staff at the bar & restaurant were very attentive and all reasonably priced. In fact, I cannot fault any staff member as they were all nice & lovely and more than willing to help. All in all, it was a very good stay, very relaxed but I really feel that if they done some refurbishment to the rooms, this would make me give this a 5 star rating. I've stayed in best western before, namely the keavil house and the rooms were so much better, also I believe the owners also manage the Pitbauchlie House hotel which is 5 minutes from where I live and I regularly go there for something to eat & drink and it's lovely in there so definitely time to invest more in the rooms and update slightly even if wish to keeping in the theme of the hotel like the others have done.

"Leaves a lot to be desired"

3
11/07/2017

We stopped here for three nights. What a mistake. On arrival we are allocated a room that we rejected. Staff resolved this but told me it was a complimentary upgrade yet I was actually preparing to leave so they would have lost the income, so why try to make me feel grateful. In the restaurant when I requested a wine list it was flicked onto the table with a " here you go". We did not order a bottle. The food or should I say my food was ok but my wife's Lasagne looked like orange sick like a dish she had never seen before. Rejected and offered another choice which she accepted. The food prices and quality are a mismatch as are the wine list prices compared to the food. Breakfast at £11.95 is unreal. You would be better at a local supermarket. Luckily we had an inclusive rate or we would be at the supermarket or local cafe. This is not one of our better choices and we will not repeat it at this hotel. Potential to be fantastic, long way to go.

"Great weekend"

4
10/07/2017

My wife and I stayed overnight at this hotel on our weekend away in Fife ,we had a lovely time visiting all the surrounding attractions which are many including St. Andrews but the highlight was this pleasant hotel with lovely staff who were all very helpful ,the room was spacious very clean and the bed enormous and comfortable although I could have done with a bigger tv but that's just me getting old and my eye site is not the best ,the restaurant was good and I could not finish my venison steaks as it was too much so yes I would recommend this hotel and I imagine it would be excellent for weddings

"Relaxing weekend"

5
09/07/2017

Stayed for a lovely weekend and couldn't recommend this hotel more highly. The staff were exceptional and so friendly and helpful. The room we had overlooked the lovely garden at the back, so peaceful. Family and dog friendly with a lovely restaurant and delicious food. We used the swimming pool and spa, well equipped changing area, high spec. If you are looking for a great place to stay for a get away in the beautiful Kingdom of Fife, you won't be disappointed with this gem. Plenty to do and see in the surrounding area.

"Period Hotel"

4
03/07/2017

Lovely mix of period features with all mod cons. Our room was a delux room which was spacious and very comfortable. Lovely views over the garden. Dinner was lovely and quite reasonably priced. I enjoyed the pool but wish I had taken gym kit as there were classes I could have attended free of charge. Lovely place.

"wedding"

5
25/06/2017

invited to a friends wedding at the great western Balgeddie house hotel we stayed fri to Sunday. on arrival we checked in and was greeted by a very nice receptionist who got us settled in very quickly with know hassles evening meals various choice had buy all and know one had a bad word to say Saturday wedding venue was a gain at the same venue and was set out very well again organised to time and everything was perfect for the couple Sunday again check out simple and everything explained know rush nice easy pace breakfast on both days excellent and nothing was a bother to get for you

"Lovely Staff"

4
25/06/2017

Our stay was very nice , its a big old country house , not modern at all , which we loved , our room faced on to the back garden , gorgeous view, pool was nice changing area was nice to too , we came here because it takes dogs and the previous reviews were really good , The staff are lovely every one of them that we met were so nice especially in the dining room , food was lovely , very attentive ,, Thank you

"Graduation Visit"

5
24/06/2017

We choose this hotel as it was close enough to the University of St Andrews for our sons graduation. The hotel and staff are excellent, room was spacious enough for 2 adults and one 16 year old, the breakfast is outstanding as was the service. The is a pool which my wife and son enjoyed whilst I sat with a beer enjoying the view of the gardens and grounds. All in all a very good hotel. Should we ever be back in the area I would certainly stay again and would recommend highly. Thanks for a great stay.

"very pleasant"

4
22/06/2017

A large room, a king-size bed, comfort, cleanliness, very quiet and very green. Access to the spa: shallow pool (1.20m) with time slots or adults can enjoy alone, hammam, sauna. Restaurant and bar very good

"OK for one or two nights during a business trip"

4
22/06/2017

I slept 2 nights at the Balgeddie Hotel. I didn't have time to enjoy the swimming pool and other facilities. My room was OK, spacious, clean. A bit noisy but it's OK. Good location if you have to visite Glenrothes or have some busniess around. A bit far from Edinburg and the Airport (approx 45 minutes from the Airport). The problem is that you have to cross THE unique bridge which is overcrowded from 6:45 am in the morning and from 4:00 pm in the afternoon. Take margins !

"Nice hotel and restaurant"

5
21/06/2017

My wife and I stayed here for two days last weekend.The hotel was very good with lovely grounds.The room was large with all facilities.whilst staying there we ate in the restaurant which I must say was very good and reasonably priced.The steak I had was cooked to perfection and my wife says her scampi was lovely. We would have no hesitation in recommending this hotel to anyone. We will stay here whenever we are in glenrothes.

"Average food"

4
21/06/2017

The hotel had all the comforts you could want and very helpful staff who gave you excellent service. The bedrooms were spacious and the bed was extremely comfortable. The spa was first class. However the food was very average both at breakfast and dinner. At breakfast all forms of egg were overcooked and all dishes were accompanied by 2 slices of toast. Dinner choices looked good on the menu but their plating and taste was poor. A lot must have come from a freezer with little thought.

"Just NO!!!"

2
07/06/2017

I picked this hotel because I thought it looked like it had an 'old worldly charm' to it. Really it was just old! We stayed for 3 nights whilst visiting family. Upon entering the reception we felt it looked very clinical and cold, my husband said it looked like the entrance to a hospital. Upon booking I asked for a quiet room and we were put in a room directly above the dumster bins, so it was noisy and when we opened the window, also smelly! The room was so noisy, it just ruined the weekend. I went out to a chemist and purchased ear plugs the next morning! We didnt book breakfast, as we were eating out with our family. However on the day of checkout we went down to get something to eat at about 10am before checking out, and we were told if we went into the restaurant we could get bacon rolls and a coffee. We waited for 15 minutes and no one came to serve us. The bed was huge, but super uncomfortable. The middle just sank away, and therefore we each had to sleep on the edge, so that we didnt sink in the middle. My husband said that the last time he seen a shower curtain was in the movie Psycho! This place is in desperate need of refurbishment. It could be great, but sadly is just NOT! NEVER AGAIN!

BalgeddieHouseHotel, Manager at Best Western Balgeddie House Hotel, responded to this review
Thank you for your review, I am sorry you feel we let you down during your stay. If you had contacted reception regarding your concerns with the room we could have looked at moving you to a different area of the hotel. I am surprised by your wait in the morning of departure for ordering bacon rolls our breakfast staff finish around 10am but there are usually other members of staff around which alert managers that a guest is waiting to be served or if you had spoken with reception they would have contacted the manager or shift, we will take your comments on board and remind all staff members to be more vigilant when walking round the hotel and to be aware when customers are looking to be served. Can you please let me know which room you were staying in, I will then speak with housekeeping and examine the mattress. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01592 742511. Kind Regards, Duty Manager

"Evening meal"

5
05/06/2017

I visited here with my wife, and the food was absolutely amazing. Big, good quality meals with wonderful flavour. The best thing however, was the service. We were served by a wonderful young woman named Kayleigh. She went above and beyond for myself and my wife, and was happy to do so. Made the whole expirence a 10/10. Will gladly go back simply due to Kayleigh.

"What a shock such an amazing hotel"

5
31/05/2017

Okay so this was booked due to me looking for cost savings while attending meetings in Edinburgh. Yes the drive into the city is 45 minutes but after finding this hotel I feel it's well worth it. Upon arrival I thought is this right. A very quiet quant cul de sac but sure enough I had arrived. The hotel dates back some years how many I am unsure but boasts a lovely building and beautiful gardens. The staff are polite friendly and offered to escort our luggage to our rooms. It offers a pool jacuzzi steam room which all look clean and comfortable not used at this time but I have had a nosey, The food and drinks are fair and reasonable and the room I have backs onto the gardens with local parking and is huge. So beautiful. I'm yet to try the food but given my experience so far I am sure I will be pleased. This hotel is great for families business couples alike. I will be booking again when visiting. This is a genuine hidden gem.

"Birthday weekend treat"

4
29/05/2017

I booked through Booking.com this time and I ask for walk in shower if they have one as I have some mobility problems that make a shower over a bath difficult unless there are hand rails. Within about 15 mins the jolted phoned me to say they didn't have a room, as I needed. A room for 3 but that was a fault of the website I only needed for 2 people. She immediately checked who was in their accessible room and shifted us into it. Impressed!, we arrived and checking was good informing me we had that room and all went smoothly. Room very large as was the toilet with the very accessible room facilities. I'm a retired nurse who has worked with wheelchairs and it was very suitable. It was a very warm weekend so the only thing missing was Air con. I asked if they had a fan and got one on request which was affective. Dinner in the evening was very good and service efficient, if anything too efficient. wine was a bit warm but it was replaced with a cool bottle. Bed was large and very comfortable and as I usually say "I'm fussy about my beds". Hotel was very quiet considering they were catering a wedding as well. Relaxed dress code which suits us. Breakfast in the morning was very good as well with a variety of juices, bread, cereal, fruit and cooked. Grounds were well maintained and parking available as was free wifi.

"EXCELLENT EXCELLENT EXCELLENT! "

5
29/05/2017

Our daughter was getting married and we were nervous but there was no need as the hospitality was 1st class. The staff were approachable and very friendly and nothing was too much effort. The hotel was spotless and the gardens were exceptional. Food was amazing and would highly recommend this hotel for future venues. They also have excellent lesuie facilities which were used daily, especially the pool with my grandsons. Clean towels provided at all times. Our stay was topped off by us having the hottest weekend of the year so far. Thank you to all of the staff. 5 stars!!!

"Lovely!"

5
29/05/2017

A beautiful location with wonderful staff made an enjoyable wedding absolutely superb. Great food and rooms made our stay very memorable. Many thanks to all of the staff. The ceremony was outside in the garden which was stunning, made even better on the hottest day of the year so far. Would love to return as soon as I get rid of my hangover. My jaw is sore from smiling. Thanks again.

"Wonderful base to explore Fife"

5
24/05/2017

We booked our room 6 months ago in a Best Western Sale. It was excellent value with Bed, Breakfast and Dinner inclusive. The room was on the top floor with views of the Lomond Hills, and it was light and airy.The staff were friendly and helpful, but the wait staff were a little disorganised, we sometimes got things twice or not at all. The food was excellent with generous portions. Its central location in Fife is excellent for exploring the area. It is located in a quiet wooded residential area and has a large garden. It is near Falkland Palace (NTS), the historic town of Dumfermline, and coastal towns of Fife. For those without a car it is a short walk to an half hourly bus service into the centre of Glenrothes where are good bus connections to many parts of Fife, St. Andrews, Dundee, Glasgow and Edinburgh.

"Customer service at its best"

5
22/05/2017

Booked this for a short trip to Scotland for a family gathering. We arrived late and after finding the hotel and having a small checkin issue we were made to feel extremely welcome by the reception staff and the night staff Steve. We had not eaten or drank for a good while before arrival and Steve opened the bar and made us sandwiches before taking us to our room 218 which was up in the eves of the main house. The room was extremely comfortable. We had tea and coffee facilities iron ironing board and a hairdryer. The bathroom was more than adequate with a good shower. If I had any criticism it would be the floorboards creak like mad!!! Even the lightest step made creaks but as there was nobody under my sister and I it probably was not a problem. Also be aware there are no lifts in this side of the house so ask for lower floor rooms if you struggle with stairs!. The view from this room was limited due to the dorma skylight windows but it looked out onto the car park to us it was not an issue as we were out most of the time. Breakfast was pre booked and fantastic always hot and well cooked and quick service too. The staff are amazing so friendly and accommodating nothing was too much trouble. The price of the meals was very reasonable and very good value as the meals were huge! We had a very lovely comfortable stay at Balgeddie House and would love to say a huge thank you to everyone we met whilst staying there ,you are all so lovely it's difficult to single out anyone. Thank you from the two English ladies who were born in Scotland we will definitely be coming back to stay again.

"Worth a visit!"

4
21/05/2017

Better Half and I spent a night here in April and well worth it! Good value for an excellent room, modern, clean and spacious. Good facilities too with pool, spa etc but book in advance of your spouse wants any treatments! Only criticism is lack of decent space at bar, And when there is a wedding on, space is at a premium. Plenty parking available even when busy. Breakfasts were good and plentiful. Restaurant menu was a little limited and seemed more like upmarket pub grub than haute cuisine...but quality was good and service was fine.

"Overpriced and dated "

3
11/05/2017

Stayed for one night. Queue st reception. Very arrogant staff. Had problems finding hotel and had to call. They gave me a different postcode Room was way up in the eaves opposite s fire door. Struggled to get luggage up the tiny staircase. Once in the room. The decor was stuck in the 1970s. Massive big bed. Far too big for the room. Shower curtain too long due to small walls so it draped into the bath and you ended up standing in 6 " of dirty water £75 for room only. Never again

"great staff !!"

4
10/05/2017

Very seldom do you instantly feel at home and able to be yourself. I felt as though I was a personal guest rather than another number. Is it an amazing hotel with amazing food ? - no is the quick answer but it was a very nice stay and had the personal touches in the services which are very rare. I LIKE to be treated like a regular rather than someone who has simply paid to be there and this is what I got. The rooms are very nice and comfortable and the hotel itself whilst seeming like two separate entities (a spa and traditional hotel) all within a housing estate when I expected a country retreat didn't spoil the experience. I recommend this hotel as a base ... Glenrothes is not a beauty spot .. cheap and very very cheerful

"Very helpful."

5
01/05/2017

This is really just to say that the staff at Balgeddie House Hotel wee superb. We had booked a one night stay for ourselves and our 3 year old grandson through booking.com only to find that after travelling a fair distance that there were no rooms and Booking.com had gone and told us anyway that there were rooms available. The staff were saying that Booking.com had done the same thing twice that week already. The staff were great and managed to find us a room in a hotel close by and although it did not have a swimming pool, the biggest reason we chose Balgeddie, they very kindly offered us free use of all their lesuire facilities, which we did. Morale of this story DON'T use BOOKING.COM we certainly won't use them again.

"A gem in Glenrothes"

4
28/04/2017

We enjoyed our stay in this lovely hotel so much we rebooked for a second night. The staff were friendly, the breakfast which was included was delicious and the gym and pool facilitates were very well maintained.

"Unsatisfied guest"

1
12/04/2017

Appalling service. Went to have dinner in the restaurant at 20:58, no staff to be seen for ten minutes. Then after asking the receptionist to find someone from the restaurant after 21:00 was told restaurant was closed!!! Offered or a jacket potato or sandwich from the room service menu. A poor substitute for a warm meal when I after all arrived in the restaurant before 21:00. Will not be staying here again!!!

"Weekend stay "

4
31/03/2017

Really nice hotel well priced and very clean and tidy. Staff were friendly and accommodating. Only issue we had was not having hot water on the second water which was pretty inconvenient! Spoke to the lady on the reception desk who arranged for us to have showers in the spa/swimming area. Apart from this we enjoyed our stay!

"Weekend away"

4
27/03/2017

This hotel is ideal if you have a dog travelling with you,we were put in a room at the top of the hotel at the end which was great as nobody was passing our door keeping our dog calm,the hotel it's self is lovely and there is plenty of space for your pooch to run around we even had our breakfast delivered to our room.The only thing about Glenrothes is the roundabouts which drove me mad.

"Still an excellent place to stay"

5
18/03/2017

Just over 2 years since we last stayed here. This time a gathering of the clan for a family do, I think 21 of us stayed here this time including 3 little ones. My wife and I stayed for a week, the others for the weekend. The accommodation is still of the highest standard, with really comfortable beds. The food as good as ever, from breakfast, snacks through to dinner, and the buffet laid on for our 'do' was exceptional for the cost. ALL of the staff were superb and most helpful in every way.The whole party was of the same opinion (and we were thanked for finding it). A real gem.

BalgeddieHouseHotel, General Manager at Best Western Balgeddie House Hotel, responded to this review
Thank you for your kind comments, you were all great guests and it was a pleasure looking after you. We look forward to seeing you again soon. Kind regards Alyson Solley

"Doesn't seem like a Best Western"

4
09/03/2017

Stayed for a couple of nights and I have to say, this is nothing like any other Best Western I've seen. This is a beautiful property and the rooms are spacious and light. We ate in the restaurant for dinner and breakfast and there were no complaints on the food at all. The waiting staff seemed to be very inexperienced and I believe a couple of them were new on the night. We did take a long time for our mains to be taken away so it kind of ruined our appetite for dessert. We did mention this to the bar/restaurant manager and he apologised and took some money off our bill. The swimming pool was nice as well as the steam room and sauna. We stayed and drove into Edinburgh but it was rather a long way (not the hotels fault at all!)

"Lovely stay"

5
08/03/2017

This was my second time staying at this hotel after a wedding. Free upgrade on arrival and able to check in early! The rooms are very clean and the bed was so comfortable. The hotel staff are very helpful and friendly. Would highly recommend and will be returning in the future.

BalgeddieHouseHotel, General Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
Thank you for your kind comments I will pass this feedback to all the staff. Kind regards Alyson Solley

"So relaxed"

5
27/11/2016

Just back from spending a couple of nights here. Our room was lovely, spacious, warm and comfortable, though another tub chair would have been nice. Breakfast and dinner were really nice, the waiting staff were all really pleasant. The only criticism would be to get rid of the frozen McDs type fries, they have no place on a dinner plate.

"Relaxed freindly hotel"

5
20/11/2016

Arrived hear on 17th november for two nights stay .we were in room 202 ..very spacious room .large bed very comfortable ..corner bath with shower abouve .had breackfast and evening meal i can recommend the steack pie ..leisure facitities were great we enjoyed the steam room sauna and pool .noticed a few cobwebs hanging around but no spiders . Would stay again as staff very friendly and helpfull .

"Wedding venue"

5
15/11/2016

Stayed here on the 11th for my sister's wedding and what a spectacular day the staff made it from check in to check out every member of staff was happy smiley and helpful. Great wedding venue. Spa looked great- rooms were a good size and well equipped. Bar prices for food and drink were excellent too. I would definitely stay again .

"Nice hotel and great whisky selection"

4
07/11/2016

Visited for a one night stay on business and found the hotel warm, welcoming and comfortable. Food was good but not great although the single malt selection in the bar was fantastic. A special mention to the bar man (sorry I didn't catch his name) who was very knowledgable with his whisky and a good conversationalist

"Autumnal"

3
03/11/2016

Spent two nights here in Room 202 which is in the old part of the hotel which is apparently listed. It seems to have an interesting history. However, if you struggle with stairs request a room in the newer part of the hotel as the old part has no lifts. The room was struggling to live up to its billing a little. It was large enough but smelt of damp (we tracked it down to the shower curtain and informed reception) and felt like it needed airing. Having said that it was warm and comfortable and the bed was huge. Breakfast was good and plentiful although the coffee was a little stewed for my liking. There is a pool and gym although we didn't get the chance to try them out.

"2nd visit wasn't so good"

4
01/11/2016

Its a nice enough hotel with well appointed modern rooms above the leisure complex. The walls however, must be very thin as the guests conversation in the next door room could clearly be heard even though they were not speaking particularly loudly. Food was fine, but nothing exceptional. Modifications have taken place in the dining room since our previous visit a couple of years ago, but not for the better in our opinion as its taken away some of the character. Leisure facilities are first rate with great gym facilities and a superb swimming pool

"An ok hotel"

3
01/11/2016

An ok hotel, didn't want to get my eyeballs ripped out having a meal there, so went to domino's pizza just a few miles away, If you are Iain a satnav to get to the hotel, make sure you follow the STREET NAME and not postcode as it takes you elsewhere

"Lovely staff, and great value"

5
01/11/2016

We recently stayed in the Balgeddie, whilst attending a function at the nearby Balbirnie House Hotel. We were greeted at check-in by a friendly lady (didn't pick up her name) who informed us that we had been given an upgrade. This was a lovely surprise and much appreciated as we had already been given a Best Western employee rate. Room - 241, is a huge room with a very comfortable superking size bed, in the Garden Room annexe. The bathroom was spotless, and modern, and the shower was fantastic. This was so peaceful and had lovely views of the garden. We dined in the brasserie, and both really enjoyed our meals, which were plentiful, and freshly & quickly prepared. The menu suited us perfectly, more like a bar menu, but just what we wanted. Kim, the waitress was friendly, and efficient. She was equally as bubbly when she served us our cooked to order breakfasts the next day, which were delicious. We joined friends for a drink in the bar area, which is very basic, and lacked atmosphere, could do with dimming lights, and a bit of modernisation, but was comfortable. Unfortunately we didn't have time use the leisure facilities, so can't comment. When waiting for our taxi to the station, we met one of the owners, who was a very friendly and exuberant character! All in all an excellent stay which was great value for money.

"A very comfortable stay"

5
01/11/2016

Stayed one night with family (party of 4 with 2 dogs) at Balgeddie and paid £55 per room on Booking.com (no breakfast). Despite the access through a residential area Balgeddie was a pleasant surprise being a handsome, historic building in good order with well maintained grounds and plenty of parking and though slightly dated (or maybe just not to my more modern personal taste), the interior was comfortable, welcoming and well maintained. We stayed in the old part of the house (209 and 212) and did not experience the noise issues described by other reviewers. The rooms and ensuites were spotlessly clean and the linens clean, fresh and crisp. There was a good choice of tea and coffee making facilities in the rooms, a large TV and big fluffy towels. The rooms were comfortable, spacious and warm. For us a huge bonus was that well behaved pets were allowed - a heartfelt thank you Balgeddie. The spotless pool, sauna and steam room were a treat and our meals were delicious, service was good and we took over a lovely window seat overlooking the lawns. A very relaxing, enjoyable evening. We found all the staff to be pleasant, helpful and friendly, particularly the young lady on reception who could not have been more helpful. The easy to access, free wi-fi throughout the hotel worked a treat. Highly recommended.

"Possibly the worst service I have experienced - So rude!"

1
31/10/2016

Last weekend our family hired the function room and we all stayed at the hotel. We must have spent over £3000 at this hotel between us, you would think they would have made our visit special - far from it. When we arrived at the hotel, the first member of staff was brilliant. Every single member of staff that works for the hotel needs to have customer service lessons from your the pregnant receptionist. The experience soon deteriated from this point. To mention a few issues: 1) The room was freezing cold and no one bothered to help us out. 2) The bar staff was very rude and made me stand for half an hour whilst they tried to sort out there mess of mixing orders up. 3) We asked reception to call us a taxi and we're told sorry we don't do that - heres the number yet we saw the same member of staff call a taxi for another guest. 4) We booked the function room and were promised various facilities. We were then told upon arrival that they wasn't included and we had to pay extra. We were then made out to be liars until the hotel manager eventually found the E-mais that were sent to us. 5) Missing beds from the room so on the first night one of our families all had to share one bed. 6) Breakfast staff forgetting orders and us having to repeat orders numerous times. 7) Staff being so rude and unwilling to help. The Manager of the hotel was very unhelpful, it's no wonder his staff are just as rude. 8) No apologies made for all the issues we faced this weekend. We will not be using this hotel again, and would recommend that you don't either. Stay well clear.

"Comfortable and good food"

4
30/10/2016

Stayed 2 nights .... welcoming reception and happy to accept dogs. Bedroom spacious but a bit tired decoration wise. Room cleaned daily and good sized clean bathroom although lacked hot water on second morning. Excellent menu with good choice and well prepared and presented food ... also good value. We had continental breakfast and very happy with choices available to us. Staff friendly throughout our stay. Magnificent grounds around the house and plenty of dog walking opportunities in the immediate vicinity.

"Good value and excellent service"

4
28/10/2016

Had a short weekend visit to this hotel. The hotel is very nice, staff are friendly and overall value for money. There is a swimming pool in the hotel and whilst it is small, it was warm and lovely to take a quick swim. The facilities were very clean.

"Wonderful stay! :)"

5
26/10/2016

This hotel was recommended to us by a friend. It was a little bit out of Glenrothes itself but not a problem. The grounds were lovely and the hotel itself was brilliant. Really clean and fresh and the staff were excellent. The room we had was a great size and the pool and steam room were just what we needed to relax. Had a meal on the second night at the Brasserie and it was lovely with lots of choice. Found it hard to find each time we went back due to all the nearby roundabouts - even with sat nav! - so a little map or printout from hotel would be useful as the postcode took us to a housing estate! All in all - a great few days stay! :)

"Best part of Glenrothes ?? "

5
23/10/2016

Hotel is in middle of nice residential area. Really quiet, plenty of car ?? parking. My room was massive, the bed was massive, the wet room was massive. Facilities at hotel are pretty good, gym & swimming pool. Very comfortable bed. With coffee/kettle etc. Decent size tv. All staff very very ?? good. Breakfast staff in particular. I really did like this place and will almost certainly stay again when in area. Thank you to all staff at Balgeddie House. Will

"Balgeddie Hotel"

5
21/10/2016

Wow what a gem, they great you with enthusiasm and it just gets better and better. I was there for business and had to take my dogs, who are treated as guests as well. Great Hotel, prime location. Kim and Hannah staff who can't do enough, I had to leave early on my last day before breakfast and they arrange a packed lunch which I was asked what I would like in the lunch! I have spent a lot of nights in hotels in the past and this rates right up there with the best of them, great price, only downside, I would like to see more products on the evening menu, but then I am now being picky. Don't take my word for it, stay and have a great experience.

"Unjustified extra charges"

3
19/10/2016

I feel it isn't fair to give a hotel 1 star for 1-2 incompetent staff members so I gave it a 3 star here are my reasons why: lovely hotel really enjoyed the spa good breakfast nice seating areas comfy beds. Here is the downside: wedding food was lacklustre at best. I was charged an extra on my visa over 4 weeks after staying here citing soiled linens as the cause... On the letter they claimed the extra charges were because of bed wetting which is absolute nonsense as I can 100% guarantee that no one staying in that room wet the bed or soiled it in anyway. The person I was staying with was unwell and had a fever causing them to sweat in the bed but certainly not urinate in it! These charges are ridiculous and seem like a thinly veiled attempt at making the hotel extra money off of an innocent persons back- not to mention the overall embarrassment of accusing two fully grown adults of bed wetting when no such thing occurred. I think it is beyond ridiculous that this has happened and I am livid.

"Weekend break"

5
12/10/2016

Had a lovely weekend with friends..hotel was great staff could not dip enough for us..had our dinner in hotel lovely food ..rooms were really spacious..looking forward to a return visit ,maybe stay longer

"Weekend getaway"

4
10/10/2016

Room - 241, family room with king size bed. In an annexe which was nice, but only access to main part of hotel was by going outside. Very comfortable bed. Lovely view of garden. Large modern room. Few stains on carpet and toilet seat needs replacing (a little stained!) but these are minor things. Restaurant - meals were excellent. Friendly helpful staff. Quick service. Good atmosphere. Highly recommend the Toffee & honeycomb cheesecake! Bar area - the bar area was small but warm and welcoming and well stocked. The attached lounge area didn't have the same "warm" feeling. Quite brightly lit and basic furnishings. Could be made into a warm and comfortable lounge area. Didn't use the pool or gym facility so can't comment. Reception - this is a bit odd. Entered hotel by main front door and looked like there had been a reception area to the left . Instead, the reception is along the corridor to the right, along with reception for spa area. Friendly helpful staff. This hotel is excellent for a quiet relaxing getaway. If you are into going to pubs and clubs within walking distance of where you stay, this is not for you. The weather was good to us and enjoyed people watching as we sat having a drink on the patio there were wedding photos being taken on the lawn.

"Okay hotel"

3
05/10/2016

Hotel was okay. Nice building and pleasant staff. Room okay but a tad dated, and a smallish TV with freeview only. Leisure club looked good but I didn't have gym out with me. Bar a tad old fashioned, no TV or music, and most people seemed to grab a quick drink before heading to the restaurant. Evening meal in the 'bistro' was more pub grub than bistro. Food was okay but hated the frozen McD's type chips. Breakfast okay, but why do they have to bring you the bill to sign whilst half way through? The had my room number and surely could have waited until I'd finished. Okay overall, just a tad dated for me, as usually stay in international four or five star hotels, so presume this is a typical three star UK experience.

"Great first night of long road trip."

4
04/10/2016

Best Western Balgeddie House was a comfortable first night after a long travel day of over 24 hours. It was within reasonable driving distance from EDI and situated in a quiet neighborhood. Our room had a king bed and a modern well-equipped bathroom. Room opened up onto a large grassy garden area. We didn't have the time to enjoy the spa facilities.

"Comfortable Home from Home"

5
02/10/2016

In the area on business and stayed here. Lovely hotel with great facilities. I used the pool which was very clean and a good size. The room was nice as well with a very comfortable bed. I had dinner and breakfast in the restaurant and thoroughly enjoyed both. WiFi in the room was fast and since I was there on business had no issues catching up on emails. Will definitely be back.

"Very pleasant stay...."

4
29/09/2016

On arrival at the hotel I was found the reception staff to be very helpful and friendly. Once in the room I was pleasantly surprised by the size. Loads of space and the bed was comfortable and wider than it was long. Both bedroom and bathroom were very clean. I ate in the restaurant on the evening having the salmon, bought some extra portion of sweet potato fries, which was a mistake as the meal was large enough.....even for a big kid like me. I didn't arrive early enough to use the fitness room or gym, but it all looked clean and not busy at all. Over all found the stay very pleasant. Would I stay here again......yes, without a doubt.

"Sunday lunch"

5
28/09/2016

Would certainly recommend this hotel for a nice lunch. Visited as a party of 6 adults 1 child and a baby. We were served by a lovely young lady who was very pleasant. The food was tasty and portions are more than ample. Decent bottle of house wine and the prosecco was palatable although not chilled. Great speciality coffee. Hoping to book soon for Hogmany Party as we've missed it the last 2 years due to illness.

"Lovely Hotel"

5
21/09/2016

We were here to celebrate our Golden Wedding , and the entire experience was wonderful ! We all thoroughly enjoyed the swimming pool , and having drinks on the terrace overlooking the beautiful garden , before a delicious dinner made for a great evening . The staff were very helpful too .

"Great Hotel "

5
18/09/2016

We made a last minute booking at this hotel, had never been before and we were very pleasantly surprised, we stayed in the newer part of the hotel in room 231, the room was very big with a comfortable king size, very modern and spotlessly clean. We booked a table at dinner and the food was amazing, only negative point I had was there were too many chips lol, we then went into the cocktail lounge for a few drinks and were surprised to discover all the different kinds of whisky, needless to say my husband had to try a few! Drinks are very reasonable in price. The pool is a great size too! There is a good selection at breakfast, we opted for the full Scottish breakfast and it was really good. We couldn't fault this hotel and we have never met such friendly staff who go out their way to ensure you have a pleasant stay! We will definitely be back!

"Nice hotel"

4
16/09/2016

Came here on a business trip for two nights. Bar staff very friendly. It was a bit warm but reception found a spare fan for me which made sleeping more comfortable. Had dinner in the restaurant which was so so but reasonably priced and good service

"Very average and poor value for money"

3
11/09/2016

We attended a wedding nearbyand hotels in Glenrothes were generally full so we thought we would splash out and have a good night's stay. We were received by a very friendly and helpful receptionist. There is a new annex with a pool, spa, and rooms so the reception is to the side and disappointing (like entering the Council pool). We sat out on the patio with ashtrays full from the night before. Our room was in the attic with a cum ceiling, small, old, dated, and old plastic curtain over the bath, not ideal in this day and age. Creaky stairs and corridors (dirty carpet) don't help a good night's sleep. The real disappointment was the breakfast, despite a spare dinning room we were told to wait a while and when it came the quality was very poor, inedible scrambled egg micro'd to death. We must say the staff were very helpful an friendly but sorry, £120 for a poor attic room, there is much better value out there.

"Excellent"

5
05/09/2016

Hi I visited the Best Western Balgeddie house hotel Glenrothes and I loved it brilliant room, clean,comfortable big bed good food lovely staff. I couldn't have asked for more. Just to be aware it can be a little tricky to find don't go with the postcode in your satnav get a postcode from the hotel

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
Good Afternoon, Thank you for taking the time for your comments, we are pleased that you enjoyed your stay here with us. Yes we do have this issue and if you place Balgeddie way in the SATNAV this works so much better. Regards :)

"Clean, comfortable and very friendly"

4
28/08/2016

We stayed for 3 nights in a large family room (242) in the annexe. The room was very clean and comfortable. A king sized bed for the adults, double sofa bed for one child and single bed for the second child. The room opened out onto a large, grassy garden area. The bathroom was excellent, with large walk-in shower, bath and shower and two wash hand basins in addition to the toilet. Our young granddaughters enjoyed using these together! The swimming pool is excellent. Indeed, one of the best hotel pools we have experienced. 17m long, extremely clean, with easy access, towels and changing rooms etc. There is a small gym, steam room and sauna. Breakfasts were good with wide choice of hot dishes cooked to order,although our boiled eggs were never soft. Additional breads etc would have been appreciated, to compliment the croissants. We dined in the restaurant twice. Food is well-cooked and presented at reasonable cost. Children's menu is good but they can also choose from the main menu and have smaller portions. All told, a very good experience and highly recommended. We will visit again when in the area.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so pleased that you and your family enjoyed your stay here with us, Our family rooms are large and well suited for a family of four. Our SPA facilities are well maintained and run with a very good SPA team. Thank you again for your comments, Regards :)

"Last minute. Good stay"

4
27/08/2016

Booked last minute to attend function in Rothes Halls. Quick check in. Rooms spacious high ceilings. Breakfast was excellent and for taking dogs had a separate eating place. Will think about going with the dog. Pool looked great and clean, didn't use. Cosy wee bar area.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
Thank you for your comments and we are delighted that you enjoyed your stay here with us. We have very good walks around the area if you are thinking of coming back with your Dog. Regards :)

"Will return "

5
22/08/2016

My wife and I were on a weekend break to visit family we stayed in Balgeddie house hotel and have nothing but praise for a excellent hotel.The grounds are fantastic and sitting outside with a beer in the sun was a joy.The room we had was 237 no view but very spacious and plenty storage good shower and very comfortable bed.The staff were very courteous an efficient. We shall be using the hotel again hopefully sooner than later.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are delighted that you enjoyed your stay with us, and thank you for taking the time to make these comments. We do have the pleasure of having a lovely landscape that is beautifully maintained all year round. Regards :)

"Excellent wedding venue"

5
18/08/2016

My wife and I recently got married at Balgeddie on the 29th July 2016. Its a great venue and everything went like clockwork. The staff are so friendly and couldn't do enough to help us. Even when we booked our wedding every meeting we had was really good and did everything we were looking for at our wedding. We would highly recommend this venue if you're looking to get married in this area.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
Thank you ever so much Michael and Leah and it was our pleasure to make your day special and it was a great day for all of us also. Best Regards, Tracy :)

"A real chill-out place"

5
09/08/2016

This was our 4th time at this hotel, and I can't wait to go back! Such a lovely place with very friendly helpful staff. The grounds are beautiful, and the food is amazing. The Spa facilities are so good, and there is a gym as well. Nothing is too much trouble for the people who run it. A real Country House hotel with a family run feel.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so delighted that you enjoy your stay with us that you keep coming back, we have a great team here that make our job easy and show all our guests a great customer service experience. Thank you for your comments. Regards, Tracy.

"What are you people looking at?"

5
08/08/2016

This hotel suits it's surroundings suits it's building and is by no means old and outdated. CHARACTER I think is the word you are looking for. The staff are so friendly, and yes EVEN the younger ones!!!!! Our room is a family deluxe garden room and I must say we stayed at a 4 star hotel in Leicester last week and this place beats it hands down on ALL fronts!!! The breakfast is superb, the swimming pool and facilities are spot on and I will have no quarms about booking for another holiday. Balgeddie house hotel............well done. Spot on.

"Relaxing Stay In A Peaceful Setting"

4
07/08/2016

Stayed here for four nights recently. Staff are very helpful and friendly. Ate here for breakfast and dinner. The Menu had a varied selection that caters for most tastes, and the breakfast choice was Continental or Full Scottish which was a great way to start the day. There is a Gym and Spa with a pool, steam room and sauna which we used during our stay and was a great addition. The room was a Deluxe Double overlooking the rear gardens. There was plenty of space in the room and the bathroom was modern with a walk in shower. Overall an enjoyable stay and I would definitely look to staying here again if I return to the area.

"Average night "

3
31/07/2016

We stayed here whilst attending a wedding nearby. The receptionist was friendly and directed us to our room. We had a deluxe room upstairs. Nice view. The room was very dated, and the bathroom had a shower over the bath with a shower curtain. No shower cap etc or shampoo , just a thing on the wall with soap. We had a toastie at lunch which was less than average. Cheap wholegrain bread, with poor quality ham and cheese. The tables were dirty and had cigarettes on them ( we sat outside). Breakfast was average & looking out onto the nice lawn ash trays full of cigarettes etc which is not appealing. Dead flowers in the hall. The hotel needs a bit of tlc and attention to detail.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so disappointed to hear that you thought that our Hotel is Average. We do supply shower caps when requested by the customer at reception, we don't supply shampoo's. Sorry to hear that your tables were littered with cigarettes we do supply ashtrays within the outside area but not everyone uses them unfortunately. Not sure where the dead flowers are coming from though. We are so sorry for your experience not being good. Best Regards.

"Excellent "

5
29/07/2016

Super clean bedroom and bathroom. Very comfortable bed. Staff were helpful friendly and courteous. A special Thank You to Dave who put our golf bags in the cellar to dry and to Colin who carried our suitcases up and down the stairs. A perfect ending to our last night in Scotland.

"Nice room / lovely gym and pool"

5
28/07/2016

The room was large and I had a double room for single occupancy and was charged half the price of the double rate [£31.50] on a room only basis. It was clean and the toilet facilities / shower room were good. I used the gym in the afternoon of my arrival and again on the morning of my departure and it was not busy, even though it was open to the public. I would use the hotel again on a future visit to Glenrothes.

"Wedding Day - 22/07/16"

4
27/07/2016

We had out wedding day at Balgeddie House Hotel on the 22nd July 2016. Both the hotel and it's staff are a credit to the wedding industry, they couldn't do enough for us on the day and the location is simply stunning. This hotel won't break the bank for a stay over and has a wide range of rooms to suit which our guests took advantage of. Both the food and rooms were excellent. I can't recommend this hotel enough for a stayover or wedding. Thank You Balgeddie, you made our perfect day perfect!

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so delighted for your comments and that you had the perfect day. Thank you again ever so much for having your big day here and I shall let all our staff see the post you have made, they will be so happy. Best Regards :)

"Worst Western Hotel!"

1
20/07/2016

We attended a wedding at the hotel and, upon check-in, we enquired about breakfast as it is included in our room rate for the evening. We were informed that it only started at 8am on a Sunday. We unfortunately had to leave by 7am to drive to Edinburgh to board a train to London to catch a flight. The elderly gentleman who checked us in assured us that he would arrange for an early breakfast and all we had to do was go to reception the next morning. However, when we arrived at reception at 7am, nobody knew anything about our breakfast and the poor receptionist didn't know what to say. Luckily we had our own take-away cups and he was kind enough to make us some hot beverages in our own cups. And thenwe got really lucky! He gave us each a banana that he found in the kitchen. What a lovely breakfast! I find this utterly disappointing and not worth the money I payed for the room – which was supposed to have included breakfast! An absolute rip-off.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so sorry to hear of your disappointing servce that you recieved on the morning of your departure, this is certainly not our procedure of giving our guests hot drinks and a banana for breakfast. We would normally give you a selection of sandwiches, Fruit, drinks, hot or cold. this has lead into an investigation to why this has happened in the first place and we have to apologize for this. Please if you are ever visiting Scotland again come in and we can give you our superior service which we pride ourselves on at Balgeddie House Hotel. Best Regards. Tracy.

"Fantastic wedding venue!!!"

5
17/07/2016

The reviews on Trip Advisor are absolutely true...this is the best venue ever for a wedding. My son's wedding reception was here and many guests stayed over too. Hotel staff are amazing and so friendly, nothing is too much trouble for them and everything is carried out in a friendly, relaxed manner but with total efficiency. From the drinks reception with excellent canapes through to the wonderful meal to the plentiful evening buffet, the food was superb. Many guests remarked on quality of food and how good it was to have it served piping hot! Thoroughly recommend!!!

"stay for 3 nights bed and breakast"

5
15/07/2016

We were over to see our new Grand daughter and decided to stay. Staff great our grand daughter was sick in the room and it was not a bother the staff could not have been nicer, even the next morning they came into the room to see if all was ok. Dog friendly hotel which was good as we had our Son dogs over. The food, staff everything fantastic will be back.

"Worth a stay for the great pool"

3
13/07/2016

Situated along a residential road, our sat nav took us about 2 miles away so worth having written directions too! Friendly and efficient reception staff. Bedroom overlooked the car park so not the best view, I imagine those with a garden view were much better. All facilities worked, found the bed on the firm side and my husband found the pillows (6 provided in a king size bed) to be too hard and ended up in the middle of night using a bath towel for the pillow. Must admit sponge pillows are not very comfortable. We made full use of the pool which was wonderful - 17 m and spotlessly clean. The steam room was good, but the sauna doesn't allow the you to put on any water so somewhat disappointing. Changing rooms clean and a credit to whoever oversees this area. We stayed 2 nights and ate in both nights as it was more convenient however the food is very mediocre at best - Cullen Skink soup OK bread roll very ordinary, Venison obviously 'boil in a bag ' with a very sweet sauce and veg pretty tasteless. Ordered a salmon salad the next night which was much better and fresher and husband had a steak which he found acceptable. Wine not overpriced - around £20 so that was a saving grace. Breakfast is the usual buffet although nothing exciting with option of cooked food brought to the table. Sausage was not very meaty, mushrooms were sweet (!) bacon, scrambled egg and haggis all OK, tatie scone very doughy and inedible. Asked for the croissants to be warmed up and they were good.

"Wonderful "

5
28/06/2016

Had a 4 day 3 night stay at the Baldeddie Hotel. The hotel & grounds cannot be faulted. Beautiful setting for a wedding,at which we were a part of. Rooms excellent so was the annex which part of our family stayed in. All staff friendly & helpful & would like to thank the barman Jim who was very welcoming. Ample car parking space, reception staff very helpful. Pool area spotless. Would stay here again.

"cold and uninteresring"

2
23/06/2016

We went for dinner. French fries some peas and salad and a piece of haddock that was wafer thin. Paid 12 pounds for a poor quality meal. The piece of fish was an insult. What would be the cost of making this meal. Couple of pounds maybe. Would never go back.

"Beautiful, Welcoming Hotel"

5
15/06/2016

Very accomodating staff, stayed with 3 friends and my 5 year old daughter who absoloutely LOVERD the garden! Very relaxing and beautiful could have stayed far longer than we did (Long weekend) and the food was just lovely. Very reasonably priced! We slept better than we had in a long time! Thanks for a great stay we will definitely return!

"Nice Room, Skip the food (if not included)"

3
09/06/2016

The room was nice, clean and just as described. Our stay(s) included breakfast, and have to say the restaurant needs a manager! Rather chaotic. Seemed short staffed, and I heard a lot of grumbling among the customers. Breakfast was not much better, but at least it was free.

"Business Trip"

4
09/06/2016

Nice presentable hotel on the outskirts of Glenrothes. Pleasant room although bathroom a little dated, with the only complaint being the shower a little weak. Even though my room was positioned above the fitness centre the room itself was very quiet and comfortable bed. Excellent evening meal in the restaurant, which was reasonably priced and had very attentive staff. Special thanks for offering too and providing me with some cereal, as I was having to leave the following morning prior to the kitchen officially opening. Used the gym which was well equipped.

"One night stay"

4
09/06/2016

Stayed for one night. Plenty of parking. Check in ok. Was only one person so had to wait whilst someone booked on the phone. Not their fault. Room was on 2nd floor which has skylights. 3rd time been put up there and would prefer proper windows to view more than the sky. Room large and clean. Bed hard but slept ok. Bathroom ok. floors creaky but it is an old building. Food was reasonable price and not bad. Overall a good stay

"Could have stayed forever,, just beautiful"

5
07/06/2016

We stayed in room 202 and it was just a Wonderful experience, helpful staff, peaceful and quiet not to mention picturesque hotel, beautiful cooked breakfast in the morning, will definitely come again! Thankyou so much for a wonderful stay :)

"Good value stay"

4
05/06/2016

Quiet ish room...a little fan noise from kitchen. Very polite staff...nice location. Comfy bed and TV works fine Breakfast was superb. Would stay again Didn't have time to use pool....imagine it would be a lovely wedding venue.

"Excellant stay at Balgeddie House"

5
02/06/2016

This was a beautiful hotel with excellent staff. Good food and reasonably priced. Would happily stay here again. The garden room (room no.240, one of three) was exceptional with large windows overlooking the garden with a small terrace, very private. we enjoyed fabulous weather so were able to take full advantage.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so delighted that you have enjoyed your stay with us, we are blessed with beautiful surroundings and excellent staff which makes this Georgian Hotel a pleasure to come and relax and enjoy good food and company. Our garden Rooms are spacious and lead right out into our beautiful lawn, long may this weather last. Best Regards :)

"Excellent service"

5
18/05/2016

Really can't fault this hotel The staff were friendly and extremely helpful, even when I was up at 03:30 in the mornings to go stalking Very clean and good facilities. Great pool and gym. Enjoyable breakfasts in bed. Well done to all of them for making a pleasurable stay

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so happy that you have enjoyed your stay with us here at BEST WESTERN Balgeddie House Hotel. We do strive to make the best customer experience, and we thank you for spending the time to comment on your stay. Best Regards :)

"Only one complaint"

5
15/05/2016

Visited in April and only found one fault, the person who gave this hotel a 3 star rating is obviously mad. Location, accommodation, food, facilities and in particular staff throughout our stay were fantastic. Our stay was at a "difficult" time for my sons and I however each and every member of staff made our time there much easier. Everyone was treated like royalty. In particular Maureen on reception was outstanding in her customer care. Previous posts mentioned noise from weddings/functions preventing sleep. There was a particularly "rowdy" wedding whilst we were there, our room was across the hall and we never heard a sound, only saw the after party results next morning! Excellent hotel, fantastic staff and thoroughly recommend a stay.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so delighted with your comments on your stay here. We are a very committed team here to make sure that each guest has a good experience and feel like part of the family, as we feel we all are, including our guests. In our Garden Rooms ( which are very close to our function suite ) can from time to time here some noise, but nothing that most Hotels with function suites have. We would love for you to book again and hope to see you soon. Best Regards :)

"Great week-end"

5
04/05/2016

We had a very relaxing week-end. The staff were very helpful the room we had (231) was clean and comfortable although to the front of the hotel was quiet. The meals we had in the restaurant were hot well served and delicious. The bar staff friendly and cheerful. Check in and out was quick and efficient. Thanks to all for the great week-end.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
Many thanks for your compliments we look forward to being of service Kind Regards Alan Solley

"Excellent Stay"

5
29/04/2016

Lovely hotel, great staff and facilities. Free use of the gy for guests is always a pleasing addition. Dinner and breakfast were tasty and the menus were good. Will definitely stay again soon Thanks!!

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
Thank you very much for your your compliments we look forward to being of service Regards Alan

"Very Good"

4
11/04/2016

Not been here for a good few years having not always enjoyed the experience. Booked a last minute Sunday night stay in a deluxe room at a very good rate. Room was a great size, modern and impeccably clean. Walls were a bit thin such that I could hear the ladies next door chatting and then one of them snoring. Wifi was free and worked very well. Plenty of parking. Breakfast next morning was really quite good. Other than the thin walls I have to say I was impressed.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so glad that you have enjoyed your stay here and hope that you will come again to keep the experience going. We have good rates all year round for our Deluxe Rooms and our friendly staff are always at hand to keep our guests happy. Best Regards :)

"Great Weekend Stay"

5
06/04/2016

Recently returned from a weekend stay, and thoroughly enjoyed our time at the hotel. The staff were extremely helpful, and Tracy gave us some good tips about walks etc in the area. Food at the hotel could not be faulted, and the location was a great base for exploring some of Fife. Hope to visit the hotel again in the not too distant future.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so delighted that you enjoyed your stay here with us. We do strive to go over and above for our Guests to feel at home and relaxed with us and enjoy here in the Hotel and also enjoy the beautiful surrounding areas we have here in Fife. We will look forward to you returning to the Hotel and you diffenently have to see falkland Palace :) Thank you again for your comments. Best Regards, Tracy :)

"Great Hotel, good food and friendly helpful staff"

5
31/03/2016

My wife and I stayed for two nights. Our room 220 was on the top floor in the old part of the hotel and there are no lifts! Assistance with baggage is available. Creaky floors are the norm in the old part of the building and the wood for these comes from a pre-war scrapped luxury German liner! The property sits in its own grounds and is full of character. We enjoyed breakfast and dinner on both days. There was a wide choice of food and wine and the quality was excellent and the service first class from the friendly staff. The hotel has a pool and spa facilities. A courtesy Scotsman newspaper and free parking are also available. We really enjoyed our stay and would use the hotel again in the future.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so glad that you enjoyed your stay here with us. In the Georgian House it is listed and wouldn't be able to have a lift, On booking if lift access is needed we can place you in one of our Spa rooms which has a lift access. We have a good menu choice here, and our service is friendly and we do strive to give the best quality of service. We look forward to you coming again and thank you again for your comments. Best Regards :)

"Nice relaxed overnight"

5
26/03/2016

Spend an over night with family had a lovely welcome on arrival enjoyed a really relaxed atmosphere dinner was also as good tried the Thai red curry don't go there if you don't like it spicy steak pie was also fab tried some of daughters only gripe slow service at breakfast had coffee then breakfast served half way through before we got our toast ...daughter and friend enjoy the pool ..rooms lovely and really spacious would definetly return

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are glad that you enjoyed a relaxing time here with us. Yes our Thai red curry is not for everyone, as it has a little kick, Thai curry's normally are a little hotter than most. We are sorry that your servce at your breakfast was slow and not efficient, I will be feeding this back to the staff on shift that day. Thank you again for your comments, always grateful for the feed back. Best Regards :)

"brilliant breakfasts - shame about the lack of lift"

4
24/03/2016

Very comfortable hotel and beautifully warm on the coldest weekend for four years apparently. Breakfast out of this world - cooked to perfection and generously proportioned. We were on the 2nd floor and it never occurred to me that there would not be a lift but my husband suffers with his lungs and getting the suitcase up four flights of stairs nearly did for him but there had been no mention at reception about the lack of a lift and we were just directed into the original part of the hotel and no warning that the room was on the second floor nor offer of assistance despite our advancing years so that was disappointing. Swimming pool great and staff (especially in the bar) were very helpful. My son and his family had a garden room which they were very pleased with.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so sorry that our lift facilities weren't explained to you on arrival, this should have been communicated to you. Also that no help was given to your luggage placed into your room is unexceptable, this isn't common pratice and help is normally given. Our old part of the building is a Georgian House and is listed and can't have a lift facility placed within. Howeveer we can accommodate when booking your stay to have rooms in the new end of the building that has a lift. I'm glad that you enjoyed our breakast which is cooked fresh to order and our Spa/Bar facilities also. Thank you again for your comments. Best Regards

"romantic weekend break"

5
21/03/2016

Beautiful country hotel, lovely and traditional looking, very well presented, clean and tidy, room was fantastic, we were upgraded on arrival, our room had a fabulous bay window with window seating which had lovely views over the garden. We had an evening meal in the restaurant their was a good choice of food, which came and was well presented and very tasty, and reasonably priced. The staff were friendly and do a very good job. We found the whole weekend relaxing and quiet, which is exactly what we went for.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so glad that you enjoyed your upgrade and you found it relaxing. We do have a reasonably priced Menu to suit all needs with a wide choice. We do also have beautiful views into our garden and great surrounding walks. Thank you so much :)

"Nice hotel, set in residential area, will use again."

4
15/03/2016

Wanted to stay near Falkland so this was in a good location. Nice, clean and tidy hotel. Only staying overnight so didn't have time to use gym or pool. Would use again. Big room with big bed, massive windows overlooking the gardens at the back. Large ensuite. Decent food/breakfast. Good parking.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We do hope that you come again to try our Spa facilities and we can try to give you a room overlooking our gardens again. Thank you :)

"Need upgrading"

2
15/03/2016

This hotel is in a excellent location to explore the eastern area. Do not go to this hotel if you want to be comfortable. The heating in the old part of the building in uncontrollable and the staff, but not the general manager, are aware of this. It has been a long time since I have been in a hotel and could not wait to get a good night's sleep in my own bed back home. Avois room 203

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
This was a day that the temperature had risen by 10 degrees in March which we are still in Winter settings, and we had given a fan to compensate the temperature and no more had been said on the matter as the following day was cold again outside, so wasn't aware that there was still an issue. We have responded to your compliant through Best western and ourselves. Thankfully we still have responses and reviews that have Best Western Inspectors giving us Best western Plus Hotels category recently. We do value all you comments and take them seriously and do strive to give all our customers the best customer service.

"Happy Surprise"

5
13/03/2016

A last minute decision for a night away led to an excellent surprise. From the moment we arrived staff were pleasant and helpful. At reception we were lucky enough to be given an upgraded room. We had been a bit wary of the " pet friendly " description but the dogs we saw were well behaved and well supervised. The food and service was excellent. Great value for money.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are delighted that you enjoyed your stay with us Our helpful staff do strive to give the best customer service to which we are proud of. We have a wide range of gastro needs from our menu's selection and all good value for money. Our doggy residents love our relaxed atmosphere so in affect give s them good behaviour and are relaxed in their surroundings.

"Great place too stay"

5
10/03/2016

A very friendly Hotel. A Hotel with lots of Character. Clean and well Presented.Old & New We have just come back,after staying at the Balgeddie Hotel.We were in room 203 which was a nice room spotless,also they welcome dogs.We had our jess with us.They even had doggie treats at reception. Jim who served us at the Bar was excellent,could not do enough for us,thats the type of person that makes a good hotel,infact all the staff were fantastic..Also all the meals were good.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so pleased you enjoyed your stay with us here at Best Western Balgeddie House Hotel. we do strive to have our customers feeling comfortable even our doggy residents and we have excellent customer service which Jim and all our staff possess. Would be great to have you return to us anytime. Thank you :)

"3 Night stay"

5
08/03/2016

Stayed at this hotel for a long weekend, it is well signposted so easy to find. The hotel staff are very welcoming and provide good service, the food served is very good having tried breakfast and evening meals. The room was comfortable if a little warm (this was easily remedied by opening the window). All in all a good weekend

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so glad you enjoyed your stay with us and that we were easy to find. we do have a great team here who pride themselves providing a good service. We find at this time of year we would like our guests to be warm, as we can have quite harsh winters and come on suddenly, but also great that you found a solution. Thank you :)

"Light lunch"

4
04/03/2016

Popped in here one Saturday lunchtime and thoroughly enjoyed it. There are 3menus to choose from the snack, main and smaller appetite menus all have a good choice. The staff were so accommodating and prices are reasonable. You can eat in the lounge or the restaurant both have lovely views over the beautiful gardens. Only complaint I had was the glasses were marked with lipstick, fingerprints etc. What would it take to shine them once removed from dishwaher.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so glad to hear that our menu's have got a good choice , we have just placed out smaller appetite menu into our brassiere recently for lunch time only but is working very well. I'm so sorry to hear about the dirty glass though, I would say that this would be an isolated issue and certainly has been fed back to the staff. Thank you :)

"Great Hotel rooms"

4
29/02/2016

Second stay as its great for dogs very good hotel great room and the grounds and surrounding walks are excellent. The staff are very friendly and helpfull the room was large with great bathroom. A bag of treats for Orach the Golden retriever on arrival. Had light meals in the bar in evening very good Cullen Skink and goats cheese tart. The disappointing part was the cooked breakfast in the morning rubber eggs the cheapest possible sausages and bacon no effort made thrown onto the plate. I told the receptionist when leaving who she would pass on. The waitress appeared to avoid use when she saw what was being left. The only disappointment in a very good stay and this would be easily remedied. We will stay again

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
This is a great wee area for walking with your dogs and we love treating our dog residents also, your holiday too eh Orach ! Sorry to hear about the breakfast though, and we appreciate the comments and this will be fed back. Thank you :)

"one night break"

5
28/02/2016

My wife and I visited Balgeddie last Saturday for a one night stay,the room was very clean and had huge bed,the pool and spa were excellent,the dinner and breakfast were good,and also the staff were so friendly and helpful .I would return here again.

BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
This is really nice to see you a commented for one night stay. We pride ourselves on our customer service, and is good to have our staff going the extra mile. thank you :)

"Absolutely out standing !!"

5
28/02/2016

Highly recommend what an amazing hotel to stay. Will be back in the near future!! Very friendly and child friendly. Food is amazing also . Rooms are huge ! Can't wait to come back clean and tidy . Waiters waitresses and staff very helpful and couldn't do any more for you ??

"Amazing"

5
28/02/2016

Amazing family stay with great friendly service. The swimming pool and spa are fantastic The kids loved the grounds to play in and the spa. Great place to relax and the food was lovely The rooms were great We will be back

"Returned for wedding anniversary "

5
21/02/2016

We had our wedding reception here 6 years ago so the hotel obviously holds a lot of memories for us although it has since been extended. We were gifted a voucher for Christmas so decided to return for a night near our anniversary. I called to book and the staff were extremely helpful offering us the honeymoon suite for a good price. From start to finish all of the staff in the hotel were excellent. We had dinner in the restaurant, both ordered steaks which were cooked perfectly. The restaurant was busy but the staff were attentive and very friendly. The room was as we remembered, spacious, comfortable and with a massive bathroom. We managed to use the leisure facilities which were fantastic and being able to use them until 5pm on day of departure is a nice touch. I'm sure we will be back, hopefully sometime soon!

"Disappointing"

2
17/02/2016

We got off to a bad start when we were told on arrival at 4.55pm that we could only have dinner at 5pm, 5.30pm or 8pm as they were busy (despite having booked 3 months earlier). The room was average, not very clean, uncomfortable bed - not up to the "deluxe room" we had expected. Can't fault the spa facilities. The food on the other hand I can. Our meal on the first night was venison which was so dry it was like eating cardboard. The produce used seems to be of a very low quality and the meal on the second night was even worse although, having opted for an easy option of lasagne, I found it hard to believe they could get that wrong. The pasta was overcooked and soggy. The plate was stacked high with what looked like McDonalds chips and one of the tomatoes in my salad had mould on it. The salad had no dressing whatsoever. On bringing this to the waiter's attention, we were approached by an elderly staff member who was posing as the manager and was not very apologetic and merely said the chef had been there for 20 years without complaint and offered us a coffee. I asked for herbal tea and was given normal tea so they couldn't even get that right. We weren't served by the same waiter twice.

"My dogs are made as welcome as the rest of my family "

5
15/02/2016

Just back from another weekend at the Balgeddie House Hotel. We have stayed there before with our two daughters (11 & 12) and our two golden retrievers and when we had to go back down to Glenrothes we had no hesitation booking there again. When phoning to book the hotel I was so impressed that the receptionist remembered who we were and asked how my daughters and my dogs were! When we arrived at the hotel the dogs both got a goody bag full of dog treats which was such a lovely gesture. They had given us a huge room (202) which gave the dogs plenty room to move around however there are so many fantastic walks within Glenrothes, all they did was sleep when they were in the room. We didn't take the dogs down to breakfast this time as when I asked about having our breakfast in the lounge rather than the restaurant I was told they were very busy so would need to use the lounge which I did not have a problem with. But last time we stayed, we had our breakfast both mornings in the lounge which meant that the dogs could come down with us which was just fantastic! This hotel make your pets just as welcome as the rest of your family. I definitely recommend this hotel to anyone who wants to go away as a whole family which includes their pets. Well done Balgeddie!

"Lovely hotel but the WiFi doesn't work in my room"

4
13/02/2016

My husband and I and our 2 dogs spent two weeks touring Scotland and we booked in here for a few days at the end of the trip as my husband has family near by. The hotel is lovely, we booked room only but I did buy the breakfast one day. It was £7.50 for the continental. Unfortunately there was no fruit available but the rest of the breakfast was good. The Gym is good as is the sauna and pool but there is no Jacuzzi. We were in room 221 and the WIFI doesn't reach this room (it's on the 2nd floor ). I did call reception to see if it could be fixed, I was told there wasn't anything wrong with it but they'd reboot it anyway. It didn't make any difference and it didn't work on either of our phones or our IPAD. I notice it didn't really work until I got to the ground floor so don't expect WIFI in your room. However the hotel is well decorated in a traditional style. The room was clean and bright and the staff were friendly and they are very dog friendly. If they sorted the few small problems above I'd give it 5 stars with no hesitation.

"Ok hotel, but hugely let down by the service"

2
09/02/2016

We booked two twin rooms, on arrival the receptionist told us that we had two doubles "the system doesn't tell us if it's a double or a twin" she said. Remarkably the receipt she handed us specified Twin Rooms, so sadly we felt lied to by her. She said that as we were dashing out to a party, that twin beds would be sorted for our return. In my room, that was a four foot long sofa bed that had seen many better years. We complained and they then put two new extra beds in one room, by then it was after midnight. Pretty poor indeed and we will not go back again.

"Most dog-friendly place I've ever stayed"

5
21/01/2016

I booked an overnight at the Best Western, Balgeddie House for myself, my niece and our two dogs as the dogs were competing in the area early the next morning. Prior to booking I contacted the hotel direct to confirm that it had rooms available where the dogs could stay. The hotel is situated in a lovely quiet estate, parking is good and the building itself is beautiful. When we entered we went to check in, we passed through a garden room/conservatory type area where a couple with their dog were sitting to have their lunch, staff were happy to bring this through and the dog happily sat under the table while they ate. At reception I was presented with two bags of biscuits – one for each of them – what a lovely gesture, I have stayed at ‘dog friendly' hotels up and down the UK and have never been given anything like that, immediately I knew we truly were welcome. Inside the hotel is just beautiful, lovely traditional décor and furnishings – the room itself was on the first floor, a member of the hotel team was passing as I got to the stairs and offered to helped me with my bag as the smaller of my two dogs is a little arthritic and refused to do the stairs, I thought that it was very observant of her to notice as I had barely paused and it was so kind of her to help. The room itself was very spacious and again beautifully decorated, none of your usual flat-pack furniture here, the carpeting was a lovely creamy beige and the bathroom was very nicely done too – at this point I was very glad I always travel with blankets and beds when I bring the dogs. Before dinner we took the dogs down to the garden to get in some practice – wow, the gardens are beautiful, lovely flowers, trees and lawns manicured to perfection. At night there was a wedding reception at the hotel and I couldn't imagine a better setting, there was even a piper to greet the guests. Our room overlooked the car park and was just above the hotel entrance I have to say that we really didn't hear any noise from the reception even though there were people milling around . The beds and pillows in the room were incredibly comfortable and we all slept very well. Checkout was very efficient and staff were helpful when I asked for alternative routes back to Glasgow avoiding the Forth Road Bridge. Whether taking my dogs or not I will definitely be booking here again if I have something on in that area.

"Three night stay"

5
12/01/2016

Perfect hotel, perfect staff and customer relations and perfect breakfast. Central location for Fife, dog friendly and period building; slightly marred by the gym extension, however, will detract from anyone's stay. Guests have free use of the gym , pool and steam room also.

"Excellent value "

5
19/12/2015

I stayed here for one night when attending a function. Booking a room for one only a few days before my stay, I had anticipated a small and basic room, especially as I had been quoted an unexpectedly cheap price for B&B, but on arrival found the room to be impressively large, and very comfortable, with a Superking sized bed. Everything was immaculately clean, the bathroom did what it needed to, with good water pressure and over-the-bath shower. Breakfast was a basic buffet or cooked-to-order Full Scottish, which I didn't have but understand was very good. The coffee was certainly good, and service was efficient and very friendly. Use of the pool and spa was free and guests were invited to use the facilities for the rest of the day, even after they had checked out. The pool was clean and well maintained, a comfortable temperature, and quiet. The sauna was hot and dry, as you would hope! The changing rooms were spotlessly clean. I have stayed in hotels across Europe, and in all price-brackets. This one was amongst the best, offering a comfortable stay, and excellent value for money in a very friendly hotel. I wouldn't hesitate to stay there again.

"Rab mur "

4
13/12/2015

This is a nice family run hotel with pleasant staff especially camilla on reception & kimberley & jim in restaurants. Leisure facilities were great with a good gym & a good selection of classes throughout the day & evening. The food in the restaurant was lovely with very attentive staff.

"Not what I expected"

5
03/12/2015

I booked here for one night as I was working in Glenrothes. There was ample parking on arrival and the reception was very efficient. My room was on the top floor and was a good size and clean. On the evening I ate in the restaurant and both the meal and drinks offered excellent value for money which is not typical of a Best Western. Breakfast was great too....

"A Lovely Hotel"

5
29/11/2015

My wife an I stayed here last night for a local event. Balgeddie House is a lovely old Hotel situated to the north of the Glenrothes to Leslie road. We had requested a Deluxe King Bed Room and we were not disappointed. Room 202, situated 1st Floor, is an original size room 18ft wide with adjoining bathroom of generous proportion, overlooking the entrance of the property. Everything was very clean and there were lovely old world touches throughout the Hotel and a lovely staircase. We had a lovely three course Lunch for £15 each and the house red was about £15 a bottle. The breakfast was fantastic with buffet for cereals etc. The cooked breakfast was served to table with tea, toast etc. as was the porridge we ordered, which was the best we have tasted in a long time. A good choice of cooked breakfast options were available. The staff were very friendly and extremely attentive. We did not avail ourselves to the Spa facilities due to lack of time. We would recommend this Hotel to those requiring some old world charm with a choice of well prepared and delicious food in a Brasserie style dining room overlooking the lovely gardens.

"TOP CLASS!!!!!"

5
22/11/2015

Stayed here last night with hubby & 3year old daughter. The room was fantastic, loads of room and spotless! The pool was great and an added bonus to a lovely hotel. We all enjoyed the food which was served to a high standard and the girls all made a fuss of our daughter and made her feel special. Very relaxed & chilled atmosphere. Overall a great night away, all staff friendly and helpful,. Will go back without a doubt! Thanks 2all, it was first class!! Helen

"As best westerns go - very good!!!"

5
16/11/2015

A very large property situated not far from all amenities. Beautiful breakfast - probably one of the best that I have had in a very long time! Service was very good. We had a large twin room which was good enough however there was slight noise from the kitchens fans below. Thankfully it did stop around 12ish!

"Excellent Hotel"

5
09/11/2015

We were very happy with our stay at Balgeddie House Hotel. The room was of a very high standard and probably one of the nicest rooms we have stayed in. Lovely grounds which would have been lovely to sit out in if the weather had been better. Very good value for money especially for a hotel with a spa. If in Glenrothes again, we would definitely come back.

"Scottish Hotel with Character"

4
07/11/2015

Pleasant hotel one night stay - plenty of character, high ceiling rooms. Food good, and plenty of nice touches in room, although step in bath shower could do with hand rail for people with unsure footing. Additional bonus is the availability of a pool , gym and gym classes. Would definitely stay again.

"Lost on Limekilns Road!"

4
05/11/2015

We stayed here while travelling up to see the Enchanted Forest in Pitlochry. Sat Nav took us into a housing estate called Limekilns. We had to get out and ask the way. Seemingly the hotel was directly behind the houses, but you had to go right round. A bit of a palaver in the dark. First impressions of the hotel were that it was joined to an old school or similar. The entrance looked normal, through a big door, but once inside the reception desk on the left is not manned. You have to go along to the spa reception. Not to hotel - A card or something on the old reception directing you to the other reception would have been helpful! Its an old building brought up to total modern standards. Very impressed with room and the view was stunning of the garden at the rear. Rabbits running around. The hotel is actually in the middle of a housing estate, but has a large rear garden. The pool area was lovely and 20 metres i think in length. Also sauna was huge and steam room. Nice steps going out into the pool, rather than vertical ones. Good for arthritic knees lol. We ate in the hotel at night. I would say it was quite pricey but the food was excellent. Note to restaurant - Take out table one. Its so annoying sitting beside the door with waitresses and waiters constantly pushing past, not very relaxing to say the least. Would i return - Maybe?

"Husbands Birthday break"

2
27/10/2015

No atmosphere at all. Went there after visiting Keavil House wish we had stayed there as that was miles better. The young girls and guys doing the breakfast and evening meals were very nice. Not much choice for meals. Our room was right at the end of the hotel over looking the swimming pool, which was the best thing about the place. Our room carpet was badly stained. On leaving wasn't even asked if everything was OK. We stay in quite a few best western hotels and this one was the worst. Will not go back.

"A First Class Hotel with 1st class Staff."

5
19/10/2015

We wished to go away for a night for a special treat,so it had to be a Hotel which was (pet-friendly) So I found Balgeddie House and booked the Dinner B&B package. It was not the easiest of Hotel's to find and the Sat nav did not recognise the post code. However we found it and I am so glad that we did. Upon arrival I could not believe the impressive majestic building which is now surrounded with a new housing development. We were greeted by Allison on Reception, who was the most sincere and lovely receptionest that you could wish to meet and made our first visit so good. Allison kindly informed us that we had been (upgraded to a Superior Room) at no additional charge. Well all I can say is (Wow) our King Size Room was truly beautiful and immacuately clean, comfortable and stunning. Even our Dogs were in amazement and were well warned to behave!! The bedroom was so lovely that we did not wish to leave it. Dinner was truly devine and the service excellent. No complaints and all the Staff were so helpful and friendly and have obviously been trained well. After a good night's sleep I can truthfully say that our breakfast was also excellent and that we were fortunate to meet a very nice couple from Cabrach, Huntly, Aberdeenshire who had also enjoyed their stay. We also used the Leisure Facilities and could not fault anything and would certainly have no hesitation in returning to Balgeddie House or recommending to others and to those who wish to bring their 'beloved pets' with them as it is certainly a very 'pet friendly' Hotel. Thank you all for such a relaxing and wonderful stay.

"One night stay"

4
07/10/2015

Stayed for the second time and was put in exactly same room as before so can only comment on room in the loft with skylights. Large room and comfy bed. quiet and good sleep. Room service food was good and again only problem was that desk is against the wall and you are unable to see the tv if you want to work whilst watching a bit of tv.

"Wonderful hotel, couldn't fault it!"

5
28/09/2015

What a superb hotel, stopped overnight on the way to a friend in Aberdeen. £68 including breakfast for two so we wasn't sure what to expect. How wrong we were! From the start; we were welcomed in the reception with happy staff who clearly cared about their job. We were told we had an upgrade to a garden room ( I had requested a garden view if possible), which was wonderful as it was also our anniversary. The room was lovely, no in fact amazing, the bed was massive, three pillows wide and loads of space, wardrobe, desk drawer etc. We even had garden seating and stunning views. The gardener was working and also cleaning the windows, he recommended where to get cheap petrol etc. We used the pool which was lovely after a very long trip. We ate in the restaraunt which was good value food and tasty, the staff were attentive and friendly enough without over powering. You, also a good old fashioned hotel where the bar shut when the guests had enough. Previous reviews said about the staff chatting, so what! As long as you get the service you need which we definitely did, Despite some negative reviews we had a good nights sleep no noise. We needed more coffee and the receptionist couldn't find the sachets, it was quite late, but went out of her way to bring a little tub of coffee to our room which was a little trek in the dark. Breakfast was lovely, the restaraunt had fabulous views, it was inot rushed and was fresh, there was lots of choice and nothing too much trouble. If you wanted a quick service you could ask and you would get this, we saw some ask who needed to leave earlier. We will definitely stay her again and would recommend this hotel. Family rooms are massive if you are bringing children and every thing was spotlessly clean.

"2nd time around - not so good"

2
28/09/2015

I stayed in June and came back September as my earlier stay was good I was allocated and helped to my room with my luggage- lovely room- I unpacked, ran a bath then noticed the number on my hotel card didn't match room number- you've guessed it- I was allocated the wrong room/ I was asked to move- no help offered with luggage- the new room was small and very dark- asked for change - told not possible- most worrying was fact the room card given to me could open both room doors- hotel unable to explain this- so a big let down all round - they could have offered me a complimentary drink as an apology for what was their error- but no just a take it or leave it attitude!!

"Even a treat for the dog"

5
17/09/2015

We stayed here for the last two days of our holiday, having spent the previous 11 nights in a tent. This was real luxury and I have to say that the bed in our room was bigger than the footprint of the tent!! We were very warmly welcomed at reception on arrival, and even presented with a wee bag of treats for our dog. The hotel was warm and comfortable and the staff were second to none - as others have noted, nothing was too much trouble for them. All the food and drink was excellent. What a great place to stay - well situated for visiting the East Neuk villages and other 'tourist' sties in the area. Highly recommended.

"Excellent place to stay."

5
13/09/2015

Nice clean hotel with a warm welcome at reception when we checked in, room was in the new part and was a good size and comfortable. HUGE bed! Used the pool, sauna and steam room, all included in the price of the room. Decided to have dinner in the brasserie and cannot fault the food or the staff. Our waiter Adam was fantastic and seemed very professional for only his first week working there. He made us feel very relaxed and comfortable during the course of our meal. Breakfast the next morning was just as tasty with a selection of cereals on offer as well as a full cooked breakfast. Again Adam was there to look after us.