Best Western Hotel Germantown Inn,  Germantown

4.5/5  - based on 127 guest reviews.
W190N10862 Commerce Circle, 53022-3871, Germantown, United States - See map
+1 262 502 9750 +1 262 502 9751

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 127 traveler reviews
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Welcome to the Best Western Germantown Inn! Conveniently located off Highway 41/45 and 167 in Germantown, the Best Western Germantown Inn is in the suburbs and within the region of the Washington County Fair Grounds and the Mayfair Mall. Make yourself at home in one of our 46 guest rooms. Complimentary wireless Internet access keeps you connected and cable programming is available for your entertainment. Bathrooms feature shower and tub combinations, complimentary toiletries, hair dryers, iron and ironing board, coffee and tea makers, microwaves and refrigerators. The hotel has four guest rooms with one queen bed and a whirlpool bath, two king suites and one king suite with the whirlpool bath and a fireplace. Start you day by joining us for a complimentary hot and cold buffet breakfast served daily. After breakfast, enjoy the recreational amenities this hotel has to offer, including an indoor pool and a spa tub. Featured amenities of this 100 percent smoke-free hotel include a computer station, complimentary wireless Internet access, business services, audiovisual equipment and our fireplace in the lobby. Planning an event in Germantown? This hotel has facilities measuring 400 square feet, including a meeting/conference room which accommodates up to 50 guests. Free self-parking is available onsite. NO PETS ALLOWED.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 127 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
71
Verygood
 
36
Medium
 
15
Poor
 
3
Horrible
 
2
Business Business 29
Couples Couples 33
Family Family 45
Friends getaway Friends getaway 15
Solo travel Solo travel 4
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Germantown Inn,Germantown
  • 3
    « Nice hotel but will not stay there again due to pool policy. »

    Came to town to see my three grandchildren. We were looking for a nice hotel to return to frequently for visits. Booked the hotel for Saturday and Sunday night. When we asked if my grandchildren could join us at the pool, we were told NO! They eventually let us pay an extra $30 to let them join us, but also said they would not allow it on future stays. There were like only two other people in the pool area on Saturday when we were there and nobody on Sunday when we were there. We obviously will not stay there again. They were accommodating in letting us check in early and use their meeting room for a short time. As far as the hotel goes, it is nicely updated. Our double queen room was very small. Sunday morning's breakfast included eggs and sausage which we appreciated, but on Monday morning there was no sausage or bacon offered - it was just eggs with a couple of little pieces of cubed ham in it. Only four tables in the breakfast area, but we had no trouble getting a table.

    5
    « Nice place »

    We did not have a reservation but had no problem getting a room at the price shown on Hotels.com. We asked for a room close to the door as my husband has some health issues and were assigned a room very near the door. The lobby is really nice, the room was clean and well decorated for a motel, the beds were comfortable, the room was clean, and they had a breakfast in the morning that included hot scrambled eggs and bacon. Would recommended this motel.

    5
    « Relaxing night »

    Rooms were clean, bed was comfortable, and service was acceptable. Any questions were handled promptly. Staff were congenial and pleasant to work with. Very quiet and had a relaxing good nights sleep. Would stay again if ever in the area.

    3
    « Arlington heights, IL »

    Hotel was good, clean, staff were friendly. Enjoyed th pool and hot tub. The looby Is very beautiful and welcoming. However the breakfast choice was very limited. Some items did not taste good . I would still recommend this hotel.

    5
    « Best Western Germantown »

    Top notch hotel at a reasonable price. Very quiet location. Clean,! The owner takes pride in the hotel. Great value for the money! Hot tub was nice. Need one more computer in Business Center. Very nice lobby.

    3
    « Good suburban lodging for those travelling through »

    Decent outer suburban hotel. Fairly standard rooms and amenities. No real outside seating, although we brought our own chairs and picnic table and had a nice little picnic beside the parking lot. Grocery stores and restaurants about 2 miles away. Not convenient to downtown MKE, but good for road trippers passing through.

    5
    « My Stay »

    Wonderful experience and a great place. I would definitely refer friends and family back and will stay there during future visits. The breakfast was good quality - the laundry facility was clean - the fitness center was comfortable, it was easy to get to and had a great staff.

    5
    « Germantown »

    An excellent motel with quality personnel. It was an excellent time and we enjoyed every minute. In addition, there were many attractions in the area. Wisconsin has many good things to see and do. Besides that, it's a beautiful state.

    5
    « one night stay »

    Was very pleased with my stay. We came down for our son to go the MEPS office down the road for the Air Force. It was easy access on and off the many freeway. Our room was nice and clean and being so close to the freeway never heard a sound from it. Had a good night sleep for a long next day. would stay there again!!!

    5
    « Awesome hotel! »

    Everything was awesome about the hotel! The rooms were quiet, the beds and pillows, very clean, great breakfast, clean pool area, and awesome customer service! I highly recommend this stay! First choice for Germantown

  • 5
    « Perfect »

    Amazing beds, extremely kind and trustworthy staff, delicious breakfast, very clean. Not a thing to complain about. Tv was great. Didn't use the internet or pool or fitness area. Very welcoming enxtrance area.

    4
    « Great Stay! »

    We were traveling through the area for our 28th wedding anniversary. We made a reservation just an hour or so before we arrived. Amber met us at the reception desk and she was the most helpful, knowledgeable, gracious and understanding person we could have hoped to have help us that evening. She did everything she could do within her capabilities to ensure my wife and I had a great nights stay. The hotel was clean and inviting. I would definitely stay there again. Thank you Best Western for being so motorcycle friendly as well!

    5
    « day fun »

    nice place to stay, outside the busy life of Milwaukee but close enough to enjoy the big city for day trips. pizza delivery was a chore both of the places we call had no clue were the hotel was an never new there was a Best Western in the area. besides that very nice place to stay. Both times we stayed the staff was very help full and enjoyed to help us out on different thing to do an places to eat. Very nice place i will be back

    5
    « A gem! »

    When traveling from Pennslyvania to Minnesota, we stopped in Germantown. Found this hotel online. The reviews were very good. Can see why. My husband and I were celebrating our 50th wedding anniversary. When the owners heard that, they surprised us with a local bakery's delicacy ... two delicious, unique cakes. They took the time to get to the bakery immediately after we registered. Very special. Our room was clean and the breakfast adequate. Hope we get the opportunity to spend time there again.

    5
    « Great place---and QUIET! »

    Nothing bad to say about the place. The staff go out of their way to be helpful. Located right off the Interstate, but the place is very quiet. I experienced no problems whatsoever during the four nights of my stay.

    5
    « Great hotel »

    Best free breakfast ever. Hot & cold options. Staff was very friendly. No issues during the stay. Room had a larger size fridge to use. Clean hotel & rooms. Pool & hot tub were enjoyable. Would definitely go back!

    4
    « Good for BW »

    Everything is pretty clean and new. Check in was frustrating and slow but the rooms were good because they were new. Breakfast is standard for best western which is marginally better than no breakfast but not by much.

    3
    « Not Horrible »

    Just average. The carpet in our room was dirty and neds to be replaced soon. Beds were sort of comfortable, stingy with toiletries, and the towels, both in the room and pool area, were small. Would never pay for the comp breakfast- arrived less than an hour after they put it out, and was not great.

    5
    « C. M. »

    I highly recommend this clean and comfortable hotel with a wonderfully welcoming & knowledgeable staff, including Amber and Asha. It has a spacious and attractive lobby with a hot beverage area, clean and well-appointed rooms with microwaves/refrigerators, and a nice pool & hot tub area. It is located a short drive to many restaurants and shops and is famiIy-owned and managed with exceptional care. Thank you for a great stay Amber and Asha.

    5
    « Very pleased »

    This is the 3rd time we've stayed at the BW Germantown Inn, and our stay was very comfortable each time. Rooms are always clean. Staff is professional. The hotel lobby is very attractive. The rooms are pleasant and clean. The indoor pool is a great place to get some exercise.

  • 4
    « Nice place »

    Nice friendly staff at check in. Clean and comfortable room with a small refrigerator and microwave. Nice pool and hot tub area. Enjoyed the complimentary hot breakfast which had tater tots,scrambled eggs with ham, danish etc.

    4
    « Upgrade the Gym!!! »

    I showed up on a Friday night late, 2 buses full of kids for were checking in and getting rooms. I thought I was in for a long night, to my surprise, I did not hear the kids at all and I was in a room on the first level very close to the breakfast area. Stayed 2 nights, will definitely come back. Would really like to see the Gym get upgraded, only had a treadmill, elliptical, and a broken bike.

    3
    « As expected.... »

    We arrived after 9pm on a Wednesday and departed by 9am the following morning. The room appeared clean and everything functioned as it should. We were able to run down to the hot tub to unwind before turning in for the night, which was a welcome option. The breakfast selections were also as expected and the coffee was hot. This was a typical Best Western stay.

    3
    « Good stay »

    This was your typical Best Western. The staff was pleasant. The only real issue we had was discovering ants crawling around one of the pool tables, but staff addresses it right after we reported it. There was just a slight musty smell as you enter the building which could be because the pool is right off the lobby. So they might want to do something to eliminate that smell because some may think it is a reflection of the hotels cleanliness, but the rooms were clean and no signs of mold.

    2
    « Poor »

    The heater in our room clicked at random intervals throughout the night so we didn't get any sleep. Also, the breakfast is hot, but disappointing. We were not even asked how our stay was at the end of our trip - we were simply told, "Ok, you're all good". No thank you, no receipt, nothing.

    5
    « GREAT Service! »

    I walked in last Thursday night to get the room, and was greeted by DaVante. He welcomed me, introduced himself, and shook my hand. WOW! He explained things well, and the whole rest of the stay was enjoyable since it started on such a positive note. We spent the one night and the room was comfortable, clean and quiet. The morning breakfast was warm and filling. I complimented the manager first about the fine young man DaVante who worked for him. He graciously accepted the compliment and told me about how he valued his employees and how they worked together as a team to make travelers experiences positive ones. It sure was a great experience! Thank you very much for showing a weary traveler kindness. The stay was enjoyable!

    4
    « Sept. 28- Oct. 3 2016 »

    The staff went out of their way to be sure we had what we needed during our stay for a local wedding. Great location!!! Breakfast was nicely set up. Pool area & fitness room were popular with our group.

    5
    « Great place to stay! »

    The staff was pleasant and friendly. I was traveling with my 1.5 year old granddaughter and they were attentive to her as well. The room was a little small for three of us but it was clean and nicely decorated. So great to have a refrigerator and a microwave!

    5
    « Always dependable »

    We try to stay at Best Westerns, and have not been disappointed. They are always good, clean, never had a bad mattress; staff always pleasant and helpful. This hotel in Germantown was perfect for us. Keep in mind that several roads in the area have 2 names, and can be confusing. Calll the hotel for explicit directions; they were very helpful for us.

    5
    « We stay at the BW when doing a show near this hotel »

    We do Craft Shows and we either stay at a Best Western or Super 8 when there is no Best Western near the show. We like to book hotels close to the shows after a hard day setting up and tearing down for a show it is nice to relax in a nice clean room

  • 5
    « Great experience »

    The Lobby is a nice open area and the common areas are well kept. The rooms are very clean. The beds are comfortable and a great selection of pillow! The breakfast was predictable but was all good. The coffee was not hot and almost gone and the hot water did not make the tea seep good as minor as that is, not complaining!. Great stay at a fair price.

    4
    « Way-great place to stay. »

    Exceptionally clean, great staff, nice breakfast, easy parking. If I am back to this area I will most likely stay here again. (Okay.... annoying that Trip Advisor makes me want to write at least 200 characters when the above was enough)

    5
    « Great weekend visit »

    We stayed because of the close proximity to my son's house. We'll stay again because of the unbelievably comfortable beds and great service we received. Early check in was no problem. The rooms are clean and have great beds. Breakfast is better than average for a chain hotel.

    5
    « Great Experience »

    This was a very nice hotel. It was near where we wanted to spend the next day. It is right off the expressway and was easy to find. The hotel looked like it may have been newly renovated as the carpet, the fixtures, pictures... all blended together nicely. It gave it a nice, homier feeling. I loved that it was a suite with a separate seating area. The bed was very comfortable! They had an area in the lobby area for beverages which is very nice to have. We were directed to the vending area right away so we didn't need to ask. We were also told if we needed ice to stop by the desk instead of going to the vending area as they keep bagged ice for guests as it is more convenient. I had never had that happen before, and I think that is a great idea! We are always very happy with Best Westerns and try to stay at them exclusively when we are able. This one was a little pricier than some, but I would stay here again.

    4
    « Stay Here »

    We had a very nice stay at this Best Western. We almost always stay at a Best Western. We have grown to like them a lot because of the cost, the value for your money is great and the availability outstanding.

    1
    « Not great quality »

    If you're looking for a high quality place with a decent fitness center, this is not the hotel for you. The internet did not work well and the staff did not seem to know how to help. They do have complimentary breakfast which is nice.

    4
    « Stayed while attending conferrence in city. »

    The banisters looked and felt dirty. The room was clean but had a stuffy odor. Beds were very comfortable. Breakfast very acceptable but needed directions to make waffles and there were none posted. Attendants were available and helpful. Check in was easy.

    3
    « Average »

    Older property. Lobby has been remodeled but room bathrooms have not. Our shower head is from the 90's...literally. The bathroom door know is literally falling off. Room smells strange odor, but not unbearable. Pool is nice as is hot tub. Front desk is not staffed appropriately...need to ring for help. Not a good value for $133. Would be a fine value at $89.

    3
    « Great staff, rooms need work »

    We spent 1 night at hotel and the night clerk was fantastic with helping with reservation, describing the property and even gave us football for grandkids could play in pool area (which is very nice). Rooms are outdated and carpets need GOOD cleaning as we could see dirt on feet when walking barefoot. No eating establishments within walking distance of hotel but luckily we weren't very hungry. Lower rate than other hotels in area and if you want nice pool, I would recommend. If you want nice room, pay the price for other hotels.

    4
    « Our 2nd stay here »

    We stayed here in 2015 and we're happy enough to stay again in 2016. Very clean rooms, quiet rooms, both on first stay, second floor and this year on first floor. Breakfast is decent, pool and hot tub clean and the staff is helpful. Plan to go back again.

  • 4
    « walk-in booking »

    We found this place after looking all day for an apartment in Germantown, Menomonee Falls area. The check in process was really fast and smooth and the young gentleman at the front desk was very friendly and personable. He answered all my questions and even replaces the remote control batteries. The price was really good. Most of the places around there are overly expensive and you get the same thing for much more money. We don't eat breakfast so I don't know how the breakfast was but they should change the coffee. We are heavy coffee drinkers and were a little disappointed .

    5
    « Great Services »

    Thanks to the staff at Best Western in Germantown Wisconsin my crew and I are very happy with your help. Asha gave us a great help and support all the time. I can highly recommend anyone to stay at this location.

    3
    « Last minute booking »

    Booked last minute as a overnight stop for Carroll collage and HD museum. Found hotel easy enough and check in was easy. Room was what you would expect and had no complaints for the money paid. Breakfast was not as good a choice as some we have visited but did have good items to choose from, the girls loved the waffle maker. Swimming pool was very good as was the hot tub. Our room faced a major road but we slept very well, good soundproofing and air con. Overall a good overnight stay for the cost of the room.

    4
    « very convient for event »

    As artists we stay close to events and Best Western is very accomidating with our stays. We like a hotel that has a quiet hour at the hotel for swimming. It is nice after a long show for peace and quiet to wind down from being outside in the sun all day.

    1
    « DISGUSTING MESS, RUNDOWN, DIRTY »

    The property is very dated with little improvement, but that is the least of the ample problems it has. This hotel charges way too much for what you get. First off we had to wait almost an hour before we could check in before someone cleaned the room, that was a joke it looked filthy, and smeary on the sink the floor was sticky and the carpets omg, repulsive I had to keep my shoe next to my bed or my feet would need to be cleaned, it was tacky, then their is no closet a rack that is not even an inch long with a curtain on a rod!! lol then we had a neighboring that left their alarm clock run on and on that I could not sleep, the light fixtures and mirrors all has thick dust layers at the top of mirrors and on the toilet paper dispenser, I was so grossed out in this room, the furniture is beat up and the remote for the TV was some cheap crap that you could not even access anything easily, the ceiling above the shower/tub has small black mold specks in some areas and the air duck had a hugs collection of dust in it, like the stuffy stale air smell the whole place had...So, So So disgusting, do not be fooled by the so called old charm of this place, it is not at all....horrible place stir clear away...never will I ever stay their again, and if this is what the Best Western name represents, well I will not be staying at any of them ever...

    5
    « A very nice stay! »

    We really enjoyed our stay here and will stay again when we are in the area. It's close to a ton of things, it's a newer area and has easy access from the highway. The rooms were very clean and quiet, the beds comfortable. Ask for an odd numbered room because they overlook a treeline in the back of the hotel and it will give you some added privacy and quiet. We never heard a sound! The pool was one of the best we've had in a while. The temperature was perfect and refreshing, the hot tub was relaxing and also the right temperature. The breakfast was plentiful and good. The owners checked us out and they were very kind and appreciative of out business. If you're in the area, check out this hotel. I am not usually a fan of the Best Western chain but this one has made me rethink that. The hotel was very clean and comfortable. I'll definitely be back!

    4
    « Very nice »

    Property is clean, quiet, comfortable, and a short drive to nearby stores and restaurants. Nice size indoor pool and hot tub (open until midnight), spacious and comfortable lobby, and exercise room (open until 11pm) with one treadmill, one elliptical machine, and one recumbent bike machine. Nice to have included breakfast, a typical one for the price point. I'd be happy to stay here again if I were in the area.

    5
    « Feels like home »

    We always stay at this hotel when we are in the area. The owners are very welcoming and make us feel at home. The property is clean and convenient. There is a good selection of both hot and cold food items for breakfast. Any request, say for an extra blanket, is responded to promptly and pleasantly. We look forward to our stays here.

    4
    « very nice hotel »

    This was the first time I stayed at the hotel, and I was pleasantly surpirsed with the overall experience despite the little higher cost. The breakfast and the fintess room are excellent. There are several wonderful parks nearby too.

    5
    « Great stay »

    Our stay was excellent, they let us check in an hour yearly, which was nice since we had a wedding to get to. We would gladly choose a best western for my next short stay. The rooms where clean and breakfast was hot. You cant' ask for much more.

  • 5
    « Would recommend. »

    For the money, I am giving an excellent because the beds where great, hotel was quiet. Not far from Milwaukee, maybe 20 minutes. Currently some renovation going on with the lobby entrance, but did not affect our stay at all.

    5
    « Nice hotel »

    Our room was clean, everything was in good condition, beds were comfortable. Hot breakfast of scrambled eggs, sausage, waffles, pastries was good. Front desk staff was very pleasant and welcoming. Close to the freeway. I'd stay here again.

    4
    « Great location and friendly staff »

    The location is right by the highway, although you really can't hear it from the hotel. The staff has a little refrigerator filled with free bottles of water if you want any. The lobby is extraordinarily nice looking! The rooms themselves are okay. Nothing to complain about but not as nice as some of the more expensive hotels. But face it, if you're booking at a Best Western you're not expecting the Marriott or Hilton. I'd have no problem staying there again on my next business trip.

    5
    « The Place to stay in Germantown »

    We enjoyed our stay very much. On arrival Amber was wonderful. She was efficient, helpful and funny. The lobby is beautiful - loved the fireplace. The pool and fitness center looked very inviting but didn't have time to use them - maybe next time.

    3
    « Met expectations »

    Best Westerns consistently have good customer service and clean rooms at a reasonable price. This location did not disappoint. My only complaint is watching staff pour eggs into the hot dish from a bag in the dining area--not very appetizing.

    5
    « A Hidden Gem »

    Looking at the outside when I drove up I was unsure if I made the right choice. Not that it was bad I just was expecting more. But once inside the hotel was great. The staff was very helpful and let us look at rooms to decide what we wanted (hanicapped or not). We decided on not. The breakfast was good hot and enough.The housekeeping staff was also very good. Janice did an excellent job. We will stay here again when in the area.

    4
    « Very nice stay »

    We stayed for one night. Very nice and clean. Breakfast was very good and the pool room was very nice. Both the ladies at the front desk in the evening and in the morning were very helpful and friendly.

    5
    « Super facility »

    We had a group of about a dozen people spend the weekend at this facility. Both the facility and the people were nothing but great. The location is a little out of the way, but the end result is that many destinations are but a short drive away.

    5
    « Great Staff, Great Stay! »

    Have stayed here before and liked it, but staff and ownership really seems to be settling in and improving the property. The room was very comfortable, extremely quiet, and the people at the desk could not be nicer or more welcoming! Pool is very enjoyable! Great place to stay!

    5
    « New Years Get Away! »

    This hotel is newly remodeled and looks like under new ownership judging by the old reviews. I was very pleased with the service. Friendly! One of the biggest it was extremely CLEAN! The beds are comfortable and clean. Some extras they offer here are free coffee, tea, and hot chocolate. Free hot breakfast every morning! The pool was clean. The water was a little cool for my taste, but they have a hot tub! Overall I was very impressed and will be back!

  • 5
    « Excursion two »

    After staying in two other motels in past visits, we settled on this one. So glad we did. This was a very pleasant experience all around. Clean, comfortable, and friendly! We will be back on the next Milwaukee area visit.

    5
    « Great Place to Stay »

    Friendly and accommodating owners who run this Inn. Beautiful new remodel. This will be our "go to" place to stay in Germantown. Great price, breakfast and pool. They were flexible when we were unsure of how many nights our stay would be. Were initially unsure because most Best Westerns tend to be older but this one was redone with the upmost care - coffee pot and good size frig in the room.

    5
    « Traveled with a group »

    Great place to stay!!!! The staff was very nice to everyone, we had no issues. The pool was great for the kids. The rooms were very clean......... Could use a TV in the lobby, to watch football/baseball games

    5
    « Great Stay! »

    The staff was friendly and helpful. The room was nice and the bed was very comfortable. The breakfast was good, too. We enjoyed the pool and liked having Internet access. It was nice and quiet, too. Great stay!

    5
    « Best hotel experience »

    This is a quality hotel and a quality staff. Everyone who stays here shouldn't be surprised. This is my second stay at this hotel in the past 15 months and if i come here again, this is the only hotel that I will consider!

    5
    « Perfect stay »

    Personnel were very professional and courteous. Room was clean. Great location. Would highly recommend staying here. Parking lot was well lit. Very tasty waffles for the breakfast buffet. Hope we get to stay here again. Coffee in lobby.

    4
    « Stayed here so we could visit the Harley Davidson Plant and Museum »

    A little out of the way, but quiet, room was spacious (2 queens), bathroom clean, table with chair. Not much hanging space. Had a room facing the street but it was very quiet. Breakfast was typical continental but they did have hot eggs and potato gems. Coffee is available in reception but we found it a little cold. Very close to the Harley Davidson Powerchain Assembly Plant for tours and relatively easy to get to the HD Museum. Walmart shopping centre very close.

    5
    « Wonderful Value »

    I thought this property was great. The landscaping was in wonderful shape. Check In was quick. Internet was working and was fast. Full breakfast had many choices and tasted good. Room was clean and bathroom was spacious.

 

Getting to the hotel ...

All directions
·From: All Directions. Off Highway 41/45 and 167(Exit 54) in Germantown, follow to the Best Western Germantown Inn. ·From: 94 East. Follow 41/45 North towards Fod Du Lac. Take Exit 54 Lannon Road (167 Mequon Road). Make a right turn on Maple Road and another right turn on Commerce Circle to the Best Western Germantown Inn. ·From: 94 West. Follow 41/45 North towards Fod Du Lac. Take Exit 54 Lannon Road (167 Mequon Road). Make a right turn on Maple Road and another right turn on Commerce Circle to the Best Western Germantown Inn. ·From: 90 East. Follow 94 East, follow 41/45 North towards Fod Du Lac. Take Exit 54 Lannon Road (167 Mequon Road). Make a right turn on Maple Road and then make a rig...

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