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Best Western Hotel Germantown Inn, Germantown

4.5/5  - basé sur 131 notations.
W190N10862 Commerce Circle, 53022-3871, Germantown, United States - visualizzare mappa

Benvenuto al Best Western® Germantown Inn!Situato a Germantown in corrispondenza delle autostrade 41/45 e 167, il Best Western Germantown Inn si trova in periferia e nei pressi della zona fieristica della Washington County e del centro commerciale Mayfair. Ti sentirai come a casa in una delle 46 camere. Accesso wireless a Internet gratuito per essere sempre connesso e canali via cavo disponibili per lo svago. I bagni dispongono di combinazione di doccia e vasca, articoli da toeletta gratuiti e asciugacapelli. sono inoltre inclusi ferro e asse da stiro, bollitore per tè e caffè, microonde e frigorifero. L'hotel ha quattro camere con letto queen size e vasca idromassaggio, due suite con letto king size e una suite con letto king size, vasca idromassaggio e caminetto. Vieni a farci visita ogni mattina per la colazione all'americana gratuita, che comprende piatti caldi e freddi. Dopo colazione, assicurati di approfittare dei servizi ricreativi offerti da quest'hotel, che includono una piscina coperta e una vasca idromassaggio. Gli altri confort di quest'hotel interamente non fumatori comprendono un'area computer, accesso wireless a Internet gratuito, servizi business, apparecchiature audiovisive e caminetto nella hall. Vuoi organizzare un evento a Germantown? Quest'hotel dispone di strutture che occupano un'area di circa 37 metri quadri e includono una sala meeting e conferenze che può ospitare 50 persone. Parcheggio autonomo gratuito all'interno dell'hotel. ANIMALI DOMESTICI NON AMMESSI.

Best Western

Hotel Germantown Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 131 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
72
Molto buono
38
Nella media
15
Scarso
3
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
29
Business Business
25
Da solo Da solo
4
Di coppia Di coppia
19
In coppia In coppia
34
In famiglia In famiglia
47
Viaggio con amici Viaggio con amici
16
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Very accomodating!!"

5
12/06/2018

Omg all of the staff was doo nice and sooo accommodating! One of the best stays! The front desk was helpful from the start. The manager was very nice and the housekeepers were great. Very clean rooms and a great pool and hot tub!!

"Super clean Hotel!"

4
10/06/2018

This hotel is top notch. Right off the freeway and close to amenities. The pool was clean and towels were offered. The free breakfast offered had plenty of options including hot breakfast items like eggs, sausage, Belgian waffles. Tea and coffee are always available no matter the time of day. Our room was always clean and the staff very helpful.

"So disappointed!"

1
10/06/2018

$150 for a whirlpool room. Ceiling coming down, layers and layers of dust everywhere, moldy breakfast. Emailed BW customer service on Wednesday and still haven't gotten a response. Disgusting. Never stayed at a BW before and don't plan on it again.

Asha D, General Manager at Best Western Germantown Inn, responded to this review
Hello, I would like to apologize for not meeting your expectations. We appreciate your time and feedback. We look at negative review as an opportunity to improve our service. Sincere Apology

"Nice enough, worked for us!"

4
01/06/2018

We stayed at the Best Western Germantown because we attended a wedding at the next door Florian Park event center. Check-in was very organized and fast. Our room was average, but clean and not at all objectionable. The breakfast room was nice, though not overly large. Love making fresh waffles on the waffle iron! Check-out was also very quick.

germantowninnsuites, Hotel Manager at Best Western Germantown Inn, responded to this review
Dear Guest, I'm pleased to hear from you. It's always good to see a positive assessment of our hotel. I'm especially pleased that we satisfied you with our clean room and nice breakfast. We appreciate you taking time to offer these meaningful comments and invite you to stay with us again. We're certain your next experience here will be as pleasant as this one. Sincerely, Hotel Manager

"Nice hotel but will not stay there again due to pool policy."

3
31/10/2017

Came to town to see my three grandchildren. We were looking for a nice hotel to return to frequently for visits. Booked the hotel for Saturday and Sunday night. When we asked if my grandchildren could join us at the pool, we were told NO! They eventually let us pay an extra $30 to let them join us, but also said they would not allow it on future stays. There were like only two other people in the pool area on Saturday when we were there and nobody on Sunday when we were there. We obviously will not stay there again. They were accommodating in letting us check in early and use their meeting room for a short time. As far as the hotel goes, it is nicely updated. Our double queen room was very small. Sunday morning's breakfast included eggs and sausage which we appreciated, but on Monday morning there was no sausage or bacon offered - it was just eggs with a couple of little pieces of cubed ham in it. Only four tables in the breakfast area, but we had no trouble getting a table.

"Nice place"

5
20/10/2017

We did not have a reservation but had no problem getting a room at the price shown on Hotels.com. We asked for a room close to the door as my husband has some health issues and were assigned a room very near the door. The lobby is really nice, the room was clean and well decorated for a motel, the beds were comfortable, the room was clean, and they had a breakfast in the morning that included hot scrambled eggs and bacon. Would recommended this motel.

germantowninnsuites, webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for your kind words about our hotel. I'm glad you had a good experience and would recommend us to others. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Sincerely, Hotel Manager

"Relaxing night"

5
13/10/2017

Rooms were clean, bed was comfortable, and service was acceptable. Any questions were handled promptly. Staff were congenial and pleasant to work with. Very quiet and had a relaxing good nights sleep. Would stay again if ever in the area.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

"Arlington heights, IL"

3
09/10/2017

Hotel was good, clean, staff were friendly. Enjoyed th pool and hot tub. The looby Is very beautiful and welcoming. However the breakfast choice was very limited. Some items did not taste good . I would still recommend this hotel.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Hello Guest, Thanks for the stay at the Best Western German Town and the feedback. Nice to note that you liked the check in and the location. At the same time,we are sorry for the breakfast experience. Shall check and take appropriate actions for improvement. Appreciate your understanding. Sincerely, Hotel Manager

"Best Western Germantown"

5
13/09/2017

Top notch hotel at a reasonable price. Very quiet location. Clean,! The owner takes pride in the hotel. Great value for the money! Hot tub was nice. Need one more computer in Business Center. Very nice lobby.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western Germantown Inn. It is really nice to note that that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Good suburban lodging for those travelling through"

3
25/07/2017

Decent outer suburban hotel. Fairly standard rooms and amenities. No real outside seating, although we brought our own chairs and picnic table and had a nice little picnic beside the parking lot. Grocery stores and restaurants about 2 miles away. Not convenient to downtown MKE, but good for road trippers passing through.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for staying at the Best Western German Town Inn during your recent visit to our area. We appreciate your review and the observations both positive as well as which needs improvements. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"My Stay"

5
24/07/2017

Wonderful experience and a great place. I would definitely refer friends and family back and will stay there during future visits. The breakfast was good quality - the laundry facility was clean - the fitness center was comfortable, it was easy to get to and had a great staff.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western German Town Inn & Suites. Thanks for staying with us and the review. Nice to note that you liked the breakfast and laundry facility. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

"Germantown"

5
07/07/2017

An excellent motel with quality personnel. It was an excellent time and we enjoyed every minute. In addition, there were many attractions in the area. Wisconsin has many good things to see and do. Besides that, it's a beautiful state.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"one night stay"

5
29/06/2017

Was very pleased with my stay. We came down for our son to go the MEPS office down the road for the Air Force. It was easy access on and off the many freeway. Our room was nice and clean and being so close to the freeway never heard a sound from it. Had a good night sleep for a long next day. would stay there again!!!

germantowninnsuites, webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for your kind words about our clean,comfortable and friendly hotel. I'm pleased that everything met with your approval. We take serving our guests seriously and are pleased that we met your needs so well. We appreciate the opportunity to serve you and look forward to serving you again many times in the future. Sincerely, Hotel Manager

"Awesome hotel!"

5
24/06/2017

Everything was awesome about the hotel! The rooms were quiet, the beds and pillows, very clean, great breakfast, clean pool area, and awesome customer service! I highly recommend this stay! First choice for Germantown

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for staying with us here in Best Western Germantown Inn. I'm pleased that you would recommend this property and that you found our hotel to be a nice place to stay. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Perfect"

5
07/06/2017

Amazing beds, extremely kind and trustworthy staff, delicious breakfast, very clean. Not a thing to complain about. Tv was great. Didn't use the internet or pool or fitness area. Very welcoming enxtrance area.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for your kind words about our hotel. I am glad you like our Amazing beds, extremely kind and trustworthy staff and delicious breakfast. We'll be here for you when you need us in the future. Sincerely, Hotel Manager

"Great Stay!"

4
29/05/2017

We were traveling through the area for our 28th wedding anniversary. We made a reservation just an hour or so before we arrived. Amber met us at the reception desk and she was the most helpful, knowledgeable, gracious and understanding person we could have hoped to have help us that evening. She did everything she could do within her capabilities to ensure my wife and I had a great nights stay. The hotel was clean and inviting. I would definitely stay there again. Thank you Best Western for being so motorcycle friendly as well!

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways on your anniversary. Amber received our commendation for her great customer service. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"day fun"

5
26/05/2017

nice place to stay, outside the busy life of Milwaukee but close enough to enjoy the big city for day trips. pizza delivery was a chore both of the places we call had no clue were the hotel was an never new there was a Best Western in the area. besides that very nice place to stay. Both times we stayed the staff was very help full and enjoyed to help us out on different thing to do an places to eat. Very nice place i will be back

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"A gem!"

5
24/05/2017

When traveling from Pennslyvania to Minnesota, we stopped in Germantown. Found this hotel online. The reviews were very good. Can see why. My husband and I were celebrating our 50th wedding anniversary. When the owners heard that, they surprised us with a local bakery's delicacy ... two delicious, unique cakes. They took the time to get to the bakery immediately after we registered. Very special. Our room was clean and the breakfast adequate. Hope we get the opportunity to spend time there again.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Great place---and QUIET!"

5
24/05/2017

Nothing bad to say about the place. The staff go out of their way to be helpful. Located right off the Interstate, but the place is very quiet. I experienced no problems whatsoever during the four nights of my stay.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased you enjoyed our clean comfortable rooms even if you didn't enjoy our quiet neighborhood. We'll be here for you again if you ever pass this way in the future. Nothing means more to us than providing a great guest experience for travelers like you. Sincerely, Hotel Manager

"Great hotel"

5
14/05/2017

Best free breakfast ever. Hot & cold options. Staff was very friendly. No issues during the stay. Room had a larger size fridge to use. Clean hotel & rooms. Pool & hot tub were enjoyable. Would definitely go back!

Asha D, General Manager at Best Western Germantown Inn, responded to this review
Thank you for sharing your experience on social media. We are glad to hear that you have enjoyed hot breakfast, clean rooms, pool and hot tube. It is excellent that your stay was enjoyable. Thank you so much for acknowledging friendliness of our staff.

"Good for BW"

4
13/05/2017

Everything is pretty clean and new. Check in was frustrating and slow but the rooms were good because they were new. Breakfast is standard for best western which is marginally better than no breakfast but not by much.

Asha D, General Manager at Best Western Germantown Inn, responded to this review
Thank You so much for writing review. I would like to apologize for slow check in process.We do practice pre registering process at the hotel so check in process becomes efficient. I am glad to hear that you have enjoyed clean room and breakfast. Thank you for staying with Best Western Germantown Inn.

"Not Horrible"

3
19/04/2017

Just average. The carpet in our room was dirty and neds to be replaced soon. Beds were sort of comfortable, stingy with toiletries, and the towels, both in the room and pool area, were small. Would never pay for the comp breakfast- arrived less than an hour after they put it out, and was not great.

Asha D, Manager at Best Western Germantown Inn, responded to this review
Thank you so much for your feedback. I would like to apologize to you for not meeting your expectations. We take great pride in providing clean and comfortable rooms. Carpet through out the building is couple of years old and we shampoo them on regular bases. I am sorry that it wasn't to your expectations.

"C. M. "

5
05/04/2017

I highly recommend this clean and comfortable hotel with a wonderfully welcoming & knowledgeable staff, including Amber and Asha. It has a spacious and attractive lobby with a hot beverage area, clean and well-appointed rooms with microwaves/refrigerators, and a nice pool & hot tub area. It is located a short drive to many restaurants and shops and is famiIy-owned and managed with exceptional care. Thank you for a great stay Amber and Asha.

Asha D, General Manager at Best Western Germantown Inn, responded to this review
Thank you so much for sharing your experience. We are glad to hear that you have enjoyed your stay with us. On behalf of our staff I would like to Thank You for complementing them and their service. I will definitely share your kind words with them. Hope to see you soon.

"Very pleased"

5
01/04/2017

This is the 3rd time we've stayed at the BW Germantown Inn, and our stay was very comfortable each time. Rooms are always clean. Staff is professional. The hotel lobby is very attractive. The rooms are pleasant and clean. The indoor pool is a great place to get some exercise.

Asha D, General Manager at Best Western Germantown Inn, responded to this review
Thank you so much for sharing your experience on social media. We are happy to hear that you have found rooms very clean and comfortable. Thank you for complementing our staff. Hope to see you soon.

"Nice place"

4
19/03/2017

Nice friendly staff at check in. Clean and comfortable room with a small refrigerator and microwave. Nice pool and hot tub area. Enjoyed the complimentary hot breakfast which had tater tots,scrambled eggs with ham, danish etc.

germantowninnsuites, Webmaster at Best Western Germantown Inn, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Upgrade the Gym!!!"

4
15/03/2017

I showed up on a Friday night late, 2 buses full of kids for were checking in and getting rooms. I thought I was in for a long night, to my surprise, I did not hear the kids at all and I was in a room on the first level very close to the breakfast area. Stayed 2 nights, will definitely come back. Would really like to see the Gym get upgraded, only had a treadmill, elliptical, and a broken bike.

Asha D, General Manager at Best Western Germantown Inn, responded to this review
Thank You so much for conveying your message. I am glad to hear that students were quiet and you were able to have peaceful night. I am thrilled to hear that you had great experience staying with us and will use us in future. Thanks Again!!!

"As expected...."

3
08/03/2017

We arrived after 9pm on a Wednesday and departed by 9am the following morning. The room appeared clean and everything functioned as it should. We were able to run down to the hot tub to unwind before turning in for the night, which was a welcome option. The breakfast selections were also as expected and the coffee was hot. This was a typical Best Western stay.

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Guest, We sincerely thank you for providing us with the review of our services. We thank you for appreciating our services and facilities. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope you will recommend us to your friends and family. Also, we hope to see you again future. Thank You. Sincerely, Hotel Manager

"Good stay"

3
21/11/2016

This was your typical Best Western. The staff was pleasant. The only real issue we had was discovering ants crawling around one of the pool tables, but staff addresses it right after we reported it. There was just a slight musty smell as you enter the building which could be because the pool is right off the lobby. So they might want to do something to eliminate that smell because some may think it is a reflection of the hotels cleanliness, but the rooms were clean and no signs of mold.

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Poor"

2
26/10/2016

The heater in our room clicked at random intervals throughout the night so we didn't get any sleep. Also, the breakfast is hot, but disappointing. We were not even asked how our stay was at the end of our trip - we were simply told, "Ok, you're all good". No thank you, no receipt, nothing.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for staying with us. We appreciate you sharing your experience, so that we can improve our service. I am sorry that you were not able to sleep due to heater clicking on at random intervals. I would like to apologize on behalf of the front desk clerk who fell short on providing the best service, and fell short by not Thanking you for your stay or did not ask you for the receipt. Please accept my sincere apology. If you have any question please feel free to reach out to us.

"GREAT Service!"

5
19/10/2016

I walked in last Thursday night to get the room, and was greeted by DaVante. He welcomed me, introduced himself, and shook my hand. WOW! He explained things well, and the whole rest of the stay was enjoyable since it started on such a positive note. We spent the one night and the room was comfortable, clean and quiet. The morning breakfast was warm and filling. I complimented the manager first about the fine young man DaVante who worked for him. He graciously accepted the compliment and told me about how he valued his employees and how they worked together as a team to make travelers experiences positive ones. It sure was a great experience! Thank you very much for showing a weary traveler kindness. The stay was enjoyable!

germantowninnsuites, webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so happy that you found us a clean and pleasant place to stay and that our amenities were to your liking. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Sept. 28- Oct. 3 2016"

4
06/10/2016

The staff went out of their way to be sure we had what we needed during our stay for a local wedding. Great location!!! Breakfast was nicely set up. Pool area & fitness room were popular with our group.

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Guest, Thank you for your brief but wonderful review. Positive reviews like this help us stay motivated and strive for excellence in everything we do. We will continue providing the best services and hope you will recommend us to your friends and families. We hope to see you again. Sincerely, Hotel Manager

"Great place to stay!"

5
26/09/2016

The staff was pleasant and friendly. I was traveling with my 1.5 year old granddaughter and they were attentive to her as well. The room was a little small for three of us but it was clean and nicely decorated. So great to have a refrigerator and a microwave!

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Guest, Thanks for the stay and the review. Glad to note that you liked the stay and endorsing your good experience here. We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable experience. Please do visit us again. Sincerely, Hotel Manager.

"Always dependable"

5
25/09/2016

We try to stay at Best Westerns, and have not been disappointed. They are always good, clean, never had a bad mattress; staff always pleasant and helpful. This hotel in Germantown was perfect for us. Keep in mind that several roads in the area have 2 names, and can be confusing. Calll the hotel for explicit directions; they were very helpful for us.

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Valued Guest, Thanks for the stay and the positive review. We try to give the best hospitality to every guest and proud that you found the room, cleanliness and hospitality which were matching to your expectation. We are glad to serve clients like you always. Please do visit us again. Sincerely, Hotel Manager.

"We stay at the BW when doing a show near this hotel"

5
19/09/2016

We do Craft Shows and we either stay at a Best Western or Super 8 when there is no Best Western near the show. We like to book hotels close to the shows after a hard day setting up and tearing down for a show it is nice to relax in a nice clean room

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Valued Guest, Thanks for staying with us and for appreciating your stay with us and visiting again. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

"Great experience"

5
05/09/2016

The Lobby is a nice open area and the common areas are well kept. The rooms are very clean. The beds are comfortable and a great selection of pillow! The breakfast was predictable but was all good. The coffee was not hot and almost gone and the hot water did not make the tea seep good as minor as that is, not complaining!. Great stay at a fair price.

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Valued Guest, Thank you very much for choosing the BW for your recent stay. We feel proud to know that you liked the hotel and the stay. We are continuously checking and improving the amenities. Glad to note that you liked the staff hospitality. We shall offer a still better stay experience next time. Once for thanks for the review and we are eagerly awaiting your next visit. Sincerely, Hotel Manager.

"Way-great place to stay."

4
01/09/2016

Exceptionally clean, great staff, nice breakfast, easy parking. If I am back to this area I will most likely stay here again. (Okay.... annoying that Trip Advisor makes me want to write at least 200 characters when the above was enough)

germantowninnsuites, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Guest, Thank you so much for your kind words and for staying with us. We are glad to note that you liked the location and service and for finding us a clean and pleasant place to stay and that our amenities and atmosphere to your liking. It is indeed a matter of pride in this hotel and in serving guests like you, Thank you once again for recommending our hotel to potential guests. Sincerely, Hotel Manager.

"Great weekend visit"

5
28/08/2016

We stayed because of the close proximity to my son's house. We'll stay again because of the unbelievably comfortable beds and great service we received. Early check in was no problem. The rooms are clean and have great beds. Breakfast is better than average for a chain hotel.

"Great Experience"

5
02/08/2016

This was a very nice hotel. It was near where we wanted to spend the next day. It is right off the expressway and was easy to find. The hotel looked like it may have been newly renovated as the carpet, the fixtures, pictures... all blended together nicely. It gave it a nice, homier feeling. I loved that it was a suite with a separate seating area. The bed was very comfortable! They had an area in the lobby area for beverages which is very nice to have. We were directed to the vending area right away so we didn't need to ask. We were also told if we needed ice to stop by the desk instead of going to the vending area as they keep bagged ice for guests as it is more convenient. I had never had that happen before, and I think that is a great idea! We are always very happy with Best Westerns and try to stay at them exclusively when we are able. This one was a little pricier than some, but I would stay here again.

"Stay Here"

4
02/08/2016

We had a very nice stay at this Best Western. We almost always stay at a Best Western. We have grown to like them a lot because of the cost, the value for your money is great and the availability outstanding.

"Not great quality"

1
27/07/2016

If you're looking for a high quality place with a decent fitness center, this is not the hotel for you. The internet did not work well and the staff did not seem to know how to help. They do have complimentary breakfast which is nice.

"Stayed while attending conferrence in city."

4
24/07/2016

The banisters looked and felt dirty. The room was clean but had a stuffy odor. Beds were very comfortable. Breakfast very acceptable but needed directions to make waffles and there were none posted. Attendants were available and helpful. Check in was easy.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank You for taking time and writing the review for our hotel. I am glad to hear that beds were comfortable. I am sorry that you were not able to find the direction to make waffle. Actually it is written on the waffle maker. I do want to apologize to you for not meeting your expectation for banister's cleanliness. Thanks Again

"Average"

3
23/07/2016

Older property. Lobby has been remodeled but room bathrooms have not. Our shower head is from the 90's...literally. The bathroom door know is literally falling off. Room smells strange odor, but not unbearable. Pool is nice as is hot tub. Front desk is not staffed appropriately...need to ring for help. Not a good value for $133. Would be a fine value at $89.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you for taking time and conveying your message. I am sorry for not meeting your expectations.

"Great staff, rooms need work"

3
19/07/2016

We spent 1 night at hotel and the night clerk was fantastic with helping with reservation, describing the property and even gave us football for grandkids could play in pool area (which is very nice). Rooms are outdated and carpets need GOOD cleaning as we could see dirt on feet when walking barefoot. No eating establishments within walking distance of hotel but luckily we weren't very hungry. Lower rate than other hotels in area and if you want nice pool, I would recommend. If you want nice room, pay the price for other hotels.

"Our 2nd stay here"

4
17/07/2016

We stayed here in 2015 and we're happy enough to stay again in 2016. Very clean rooms, quiet rooms, both on first stay, second floor and this year on first floor. Breakfast is decent, pool and hot tub clean and the staff is helpful. Plan to go back again.

"walk-in booking"

4
16/07/2016

We found this place after looking all day for an apartment in Germantown, Menomonee Falls area. The check in process was really fast and smooth and the young gentleman at the front desk was very friendly and personable. He answered all my questions and even replaces the remote control batteries. The price was really good. Most of the places around there are overly expensive and you get the same thing for much more money. We don't eat breakfast so I don't know how the breakfast was but they should change the coffee. We are heavy coffee drinkers and were a little disappointed .

"Great Services"

5
11/07/2016

Thanks to the staff at Best Western in Germantown Wisconsin my crew and I are very happy with your help. Asha gave us a great help and support all the time. I can highly recommend anyone to stay at this location.

"Last minute booking"

3
10/07/2016

Booked last minute as a overnight stop for Carroll collage and HD museum. Found hotel easy enough and check in was easy. Room was what you would expect and had no complaints for the money paid. Breakfast was not as good a choice as some we have visited but did have good items to choose from, the girls loved the waffle maker. Swimming pool was very good as was the hot tub. Our room faced a major road but we slept very well, good soundproofing and air con. Overall a good overnight stay for the cost of the room.

"very convient for event"

4
01/07/2016

As artists we stay close to events and Best Western is very accomidating with our stays. We like a hotel that has a quiet hour at the hotel for swimming. It is nice after a long show for peace and quiet to wind down from being outside in the sun all day.

germantowninnandsuit, Webmaster at BEST WESTERN Germantown Inn, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"DISGUSTING MESS, RUNDOWN, DIRTY"

1
20/06/2016

The property is very dated with little improvement, but that is the least of the ample problems it has. This hotel charges way too much for what you get. First off we had to wait almost an hour before we could check in before someone cleaned the room, that was a joke it looked filthy, and smeary on the sink the floor was sticky and the carpets omg, repulsive I had to keep my shoe next to my bed or my feet would need to be cleaned, it was tacky, then their is no closet a rack that is not even an inch long with a curtain on a rod!! lol then we had a neighboring that left their alarm clock run on and on that I could not sleep, the light fixtures and mirrors all has thick dust layers at the top of mirrors and on the toilet paper dispenser, I was so grossed out in this room, the furniture is beat up and the remote for the TV was some cheap crap that you could not even access anything easily, the ceiling above the shower/tub has small black mold specks in some areas and the air duck had a hugs collection of dust in it, like the stuffy stale air smell the whole place had...So, So So disgusting, do not be fooled by the so called old charm of this place, it is not at all....horrible place stir clear away...never will I ever stay their again, and if this is what the Best Western name represents, well I will not be staying at any of them ever...

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you for taking the time and sharing your experience with us. I would like to apologize to you for the disappointing service from the housekeeping staff. I will use your feedback to improve our service. We try our best to provide accommodation as early as possible. We did not have early check in request from you. Our Front desk agent had created the reservation as walk in guest and provided the option for the clean rooms but you have requested a particular room that was not clean at the time of check in. I am sorry that you had to wait till housekeeper can clean that room. Please accept my apology for not meeting your expectations.

"A very nice stay!"

5
03/06/2016

We really enjoyed our stay here and will stay again when we are in the area. It's close to a ton of things, it's a newer area and has easy access from the highway. The rooms were very clean and quiet, the beds comfortable. Ask for an odd numbered room because they overlook a treeline in the back of the hotel and it will give you some added privacy and quiet. We never heard a sound! The pool was one of the best we've had in a while. The temperature was perfect and refreshing, the hot tub was relaxing and also the right temperature. The breakfast was plentiful and good. The owners checked us out and they were very kind and appreciative of out business. If you're in the area, check out this hotel. I am not usually a fan of the Best Western chain but this one has made me rethink that. The hotel was very clean and comfortable. I'll definitely be back!

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank You So Much for taking time out and sharing your experience on TripAdvisor. I am glad that you have enjoyed your stay with comfortable bed, clean and quite room, hot breakfast, pool and hot tub with perfect temperature and were able to enjoy woods view. We are thrilled to hear we were able to make the difference even though you are not the fan of the brand. Our staff is working to their best ability to provide the best service. I will definitely share your wonderful comments with them. Hope to see you in future!!!! Have a Wonderful Spring and Summer!!!

"Very nice "

4
27/05/2016

Property is clean, quiet, comfortable, and a short drive to nearby stores and restaurants. Nice size indoor pool and hot tub (open until midnight), spacious and comfortable lobby, and exercise room (open until 11pm) with one treadmill, one elliptical machine, and one recumbent bike machine. Nice to have included breakfast, a typical one for the price point. I'd be happy to stay here again if I were in the area.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for sharing your experience on TripAdvisor. I am glad to hear that you have enjoyed your stay with us and able to make use of pool, hot tub and fitness equipment. Our staff is trying to provide the best service possible. Thanks for acknowledging their effort. Hope to see you in future!!!!!!!!!!

"Feels like home"

5
26/05/2016

We always stay at this hotel when we are in the area. The owners are very welcoming and make us feel at home. The property is clean and convenient. There is a good selection of both hot and cold food items for breakfast. Any request, say for an extra blanket, is responded to promptly and pleasantly. We look forward to our stays here.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank You So Much for your review. We appreciate your loyalty to our hotel and glad we are able to make you feel at home. Our staff is trying to provide their best to fulfill guests need. I will share your comments with our staff and I am sure they will appreciate this so much. See you soon!!!!!!!!

"very nice hotel"

4
26/05/2016

This was the first time I stayed at the hotel, and I was pleasantly surpirsed with the overall experience despite the little higher cost. The breakfast and the fintess room are excellent. There are several wonderful parks nearby too.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for taking time and writing review. I am glad to hear that your very first stay with us was very pleasant. It is nice to know that you have enjoyed breakfast, fitness area and were able to visit near by parks. Hope to see you again.

"Great stay"

5
23/05/2016

Our stay was excellent, they let us check in an hour yearly, which was nice since we had a wedding to get to. We would gladly choose a best western for my next short stay. The rooms where clean and breakfast was hot. You cant' ask for much more.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for taking your valuable time out and sharing your experience. It is our pleasure providing little early check in so that you can reach to wedding on time. Usually we try our best to meet guests need. We are glad to hear that you have found room very clean and enjoyed hot breakfast in the morning.We are happy to hear that based on your experience with us you are planning to stay at Best Western in future. Hope to see you soon!!!!!!!!

"Would recommend."

5
19/05/2016

For the money, I am giving an excellent because the beds where great, hotel was quiet. Not far from Milwaukee, maybe 20 minutes. Currently some renovation going on with the lobby entrance, but did not affect our stay at all.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for your review and sharing your experience on social media. We are thrilled to see that you have given us EXCELLENT rating. We would like to Thank You for your cooperation during our renovation of the front entrance. We are glad to hear that it did not affect your stay. Hope to see you again!!!!!!!!!

"Nice hotel"

5
17/05/2016

Our room was clean, everything was in good condition, beds were comfortable. Hot breakfast of scrambled eggs, sausage, waffles, pastries was good. Front desk staff was very pleasant and welcoming. Close to the freeway. I'd stay here again.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for taking time and convey your message. We are thrilled to hear that you have enjoyed clean room, comfortable bed and hot breakfast. I am pleased to hear that our front desk clerk had provided excellent service. Hope to see you in near future!!!!!!!!!

"Great location and friendly staff"

4
16/05/2016

The location is right by the highway, although you really can't hear it from the hotel. The staff has a little refrigerator filled with free bottles of water if you want any. The lobby is extraordinarily nice looking! The rooms themselves are okay. Nothing to complain about but not as nice as some of the more expensive hotels. But face it, if you're booking at a Best Western you're not expecting the Marriott or Hilton. I'd have no problem staying there again on my next business trip.

"The Place to stay in Germantown"

5
10/05/2016

We enjoyed our stay very much. On arrival Amber was wonderful. She was efficient, helpful and funny. The lobby is beautiful - loved the fireplace. The pool and fitness center looked very inviting but didn't have time to use them - maybe next time.

"Met expectations"

3
30/04/2016

Best Westerns consistently have good customer service and clean rooms at a reasonable price. This location did not disappoint. My only complaint is watching staff pour eggs into the hot dish from a bag in the dining area--not very appetizing.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank You for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on. I do want to apologize to you on behalf of our staff who fall short on the service. We do provide training and enforce the proper technique. I will make sure to discuss this issue with the staff member and provide training again. I want to Thank You Again to bring this issue to our attention so that we can improve ourselves. Have A Wonderful Spring!!!!!!!!

"A Hidden Gem"

5
18/04/2016

Looking at the outside when I drove up I was unsure if I made the right choice. Not that it was bad I just was expecting more. But once inside the hotel was great. The staff was very helpful and let us look at rooms to decide what we wanted (hanicapped or not). We decided on not. The breakfast was good hot and enough.The housekeeping staff was also very good. Janice did an excellent job. We will stay here again when in the area.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for sharing your experience. We are glad to hear that you have enjoyed your stay with us. Our staff is working hard to provide the best service possible. It was our pleasure to show you different room type and let you decide on it, to make your stay as comfortable as possible. I did share your complements with my staff and they have appreciated it so much. Hope to see you in near future. Have a wonderful rest of the year!!!

"Very nice stay"

4
22/03/2016

We stayed for one night. Very nice and clean. Breakfast was very good and the pool room was very nice. Both the ladies at the front desk in the evening and in the morning were very helpful and friendly.

"Super facility"

5
15/02/2016

We had a group of about a dozen people spend the weekend at this facility. Both the facility and the people were nothing but great. The location is a little out of the way, but the end result is that many destinations are but a short drive away.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for taking time to convey your message regarding your recent stay. It is great to hear that you and your group have enjoyed stay with us. We are located in quieter location but not too far from restaurants or shopping area. So guest can enjoy quietness and still get to the destination within few minutes. Hope to see you and your group in near future. Thanks Again,

"Great Staff, Great Stay!"

5
16/01/2016

Have stayed here before and liked it, but staff and ownership really seems to be settling in and improving the property. The room was very comfortable, extremely quiet, and the people at the desk could not be nicer or more welcoming! Pool is very enjoyable! Great place to stay!

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for taking time out and sharing your experience. First of all I would like to Thank You on behalf of our entire team, for staying with us and giving us opportunity to serve you again. We are happy to hear that you have enjoyed your stay. Thanks again for complementing ownership and staff. Stay Warm!!!!!!!!!

"New Years Get Away!"

5
02/01/2016

This hotel is newly remodeled and looks like under new ownership judging by the old reviews. I was very pleased with the service. Friendly! One of the biggest it was extremely CLEAN! The beds are comfortable and clean. Some extras they offer here are free coffee, tea, and hot chocolate. Free hot breakfast every morning! The pool was clean. The water was a little cool for my taste, but they have a hot tub! Overall I was very impressed and will be back!

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
We greatly appreciated your stay with us and sharing your experience. I am glad to hear that you have enjoyed our hot breakfast, clean room and pleased with our service. Our staff is working hard to make this place clean. I'm sure they will be thrilled to hear that you have complemented their effort. We are wishing you a wonderful year!!!!!!!! Thanks

"Excursion two"

5
31/12/2015

After staying in two other motels in past visits, we settled on this one. So glad we did. This was a very pleasant experience all around. Clean, comfortable, and friendly! We will be back on the next Milwaukee area visit.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank You So Much for taking time out and writing review regarding your recent stay. I am glad to hear that we were able to make your stay enjoyable. Our staff is working very hard to provide best service possible. I'm glad to hear that we did not fall short on that. We will be glad to serve you in future!!!!! Have a Wonderful Year!!!!!!!!!! Thanks

"Great Place to Stay"

5
29/12/2015

Friendly and accommodating owners who run this Inn. Beautiful new remodel. This will be our "go to" place to stay in Germantown. Great price, breakfast and pool. They were flexible when we were unsure of how many nights our stay would be. Were initially unsure because most Best Westerns tend to be older but this one was redone with the upmost care - coffee pot and good size frig in the room.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank You so Much for sharing your great experience with TripAdvisor Community!!!! We are glad to hear that you have liked our remodeled facility with modern look and additional amenities in the room. Great to know that you have enjoyed hot breakfast, heated pool and hot tub. We try our best to be as flexible as we can and make guest's stay comfortable. We Wishing You a Happy New Year and looking forward welcoming you again!!!!!!!! Thanks

"Traveled with a group"

5
12/10/2015

Great place to stay!!!! The staff was very nice to everyone, we had no issues. The pool was great for the kids. The rooms were very clean......... Could use a TV in the lobby, to watch football/baseball games

"Great Stay!"

5
04/10/2015

The staff was friendly and helpful. The room was nice and the bed was very comfortable. The breakfast was good, too. We enjoyed the pool and liked having Internet access. It was nice and quiet, too. Great stay!

"Best hotel experience"

5
28/09/2015

This is a quality hotel and a quality staff. Everyone who stays here shouldn't be surprised. This is my second stay at this hotel in the past 15 months and if i come here again, this is the only hotel that I will consider!

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for taking the time to convey your comments regarding your recent stay. Providing excellent customer service is one of the things we pride ourselves on. Thank you so much for staying with us again. We are glad to hear that your recent stay was as satisfying as the first one. Hope to see you again.

"Perfect stay"

5
20/09/2015

Personnel were very professional and courteous. Room was clean. Great location. Would highly recommend staying here. Parking lot was well lit. Very tasty waffles for the breakfast buffet. Hope we get to stay here again. Coffee in lobby.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for taking your valuable time out and sharing your experience with us. We are thrilled to hear that you had a perfect stay!!!!!!! Thank you so much for your complement to our staff. We are looking forward serving you again!!!!!!!!!!!

"Stayed here so we could visit the Harley Davidson Plant and Museum"

4
15/09/2015

A little out of the way, but quiet, room was spacious (2 queens), bathroom clean, table with chair. Not much hanging space. Had a room facing the street but it was very quiet. Breakfast was typical continental but they did have hot eggs and potato gems. Coffee is available in reception but we found it a little cold. Very close to the Harley Davidson Powerchain Assembly Plant for tours and relatively easy to get to the HD Museum. Walmart shopping centre very close.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for writing the review. We are close to Harley Davidson Manufacturing plant but little farther from Harley Davidson Museum. I am glad to hear that you acknowledge the cleanliness of the hotel. Our rooms are very quite even though we are close to freeway. We do make coffee just before breakfast starts so that it is hot at the breakfast time.I do want to apologize that you did not find coffee hot enough for you. Hope to see you again!!!!!!!!

"Wonderful Value"

5
14/09/2015

I thought this property was great. The landscaping was in wonderful shape. Check In was quick. Internet was working and was fast. Full breakfast had many choices and tasted good. Room was clean and bathroom was spacious.

Asha D, General Manager at BEST WESTERN Germantown Inn, responded to this review
Thank you so much for sharing your experience with us. Wonderful comments like yours gives us energy to do even better. I am glad to hear that you have enjoyed variety of our breakfast items. I will definitely share this with our staff, I am sure they will be thrilled with your comments. Hope to see you again!!!