Book your hotel

Room 1

Room 2

Room 3

Room 4

Room 5

Room 6

Room 7

Room 8

Room 9
corporate/promo code


Gênes, Italie





Rooms 1

2  Adults0   Child

Room 1
Room 2
Room 3
corporate/promo code

Best Western Hotel Metropoli, Gênes

Piazza Fontane Marose, 16123, Gênes, Italie - See on a map
Best Western Hotel Metropoli - Best Western Hotel Metropoli The Best Western Hotel Metropoli is ideally located in the center of Gênes. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and guests. The Best Western Hotel Metropoli is located only few steps away from Via Garibaldi, the ancient Via Aurea which is part of Unesco's World Heritage List. The hotel looks out over one of the most charming squares in Genova, surrounded by buildings from the XVI century. The Opera House "Carlo Felice" and Palazzo Ducale are just around the corner, as are the distinctive antique shops. The fabulous Aquarium of Genova is a short walk away through the famous Caruggi of the historical centre. The Best Western Hotel Metropoli will welcome you with its comfortable rooms with pastel colors and parquet floor. The welcoming foyer is divided into elegant and comfortable lounges, decorated by original paintings by contemporary local artists. Here you can enjoy a relaxing atmosphere with soft lighting and background music. Whether returning from visiting the city or after a working day, it is the ideal place to relax, perhaps sipping a cocktail or a glass of good wine. You will enjoy the rich buffet breakfast with fresh seasonal products locally imported. The free Wi-Fi connection is available in every lounge and room. We also have an internet corner with printer/scanner for all our guest who need a desktop. We like to establish human relationships, we like to know the culture of each guest, we like to smile and be competent, we like people and we like to be liked! The passion we have for this job motivates us to try to make every stay memorable from the very first contact, to make our guests enjoy the true spirit of Genova and its people, poets, musicians and sailors. So for an unforgettable adventure in Italy, book a stay at the Best Western Hotel Metropoli today!

Best Western

Hotel Metropoli




Hotel advantages

  • Air Conditioning At Property
    Air Conditioning At Property
  • Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
    Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
  • 24 Hour Front Desk
    24 Hour Front Desk
  • Safe Deposit At The Property Or In Room
    Safe Deposit At The Property Or In Room
  • Room Service
    Room Service
  • Multi-Lingual Staff.
    Multi-Lingual Staff.
  • Eco-Friendly
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
Certificate of Excellence 2020
GreenLeader Silver
Travelers_Choice 2020
based on 1295 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Warm and caring"

L4650GSmaryk, Beaverton, Oregon 02/10/2022

This hotel's location cannot be beat. It has historic vibrations, is close to everything, has a warm and caring staff, an inexpensive but good breakfast and our room was nice and roomy, especially for a historic building. Don't be put off by the Best Western. That made me fear it wouldn't be European enough but it was plenty European. Best Western while still an indication of quality is not a cookie cutter designation in Europe. Each property is still absolutely unique. We loved the kindness of the staff here and would happily return if we should ever be so lucky as to come back to Genoa

"Good location. Worn out"

262yasminem, Dubai, United Arab Emirates 07/08/2022

Overall location was good and walkable to everything needed. Ac was not gold enough and overall the room and mainly bathroom is worn out which is a little uncomfortable and I couldn't wait to go to the next hotel. Marks on bathroom ceiling, bathroom sink has a crack and many other things here and there. The staff are nice and helpful but when we asked about trips to cinque terre and portofino we got wrong info. We gave the lady a brochure to explain but she explained it all wrong so we had to figure it all on our own

Cinzia Cantatore, Proprietario at Best Western Hotel Metropoli, responded to this review
Dear 262yasminem, Thank you for the compliments to the staff and I'm glad you enjoyed the location. I'm sorry we could not fix the problems you encountered in the room during your stay and I hope we will have another chance to make it right. Hope to see you again on your next trip to Genova. Arrivederci, Cinzia Customer Care

"Wonderful stay for a family"

NJParent, wyckoff, new jersey 15/07/2022

The hotel is walking distance to everything and not in the maze of small, medieval streets that are easy to get lost in. The hotel entrance is right off the main road. The staff were very friendly, the room was clean and spacious, the breakfast was delicious, and the snacks in the afternoon were a nice touch.

"Best location possible in Genova"

Gerhardchristian, Vienna, Wien, Austria 02/07/2022

After just a few hours your realize that this hotel has the best location possible. It is located where 3 parts of the city come together. The old narrow town, the wonderful baroque town and the posh 19 century shopping area. Very close to the main square called Piazza de Ferrari (shuttle to airport leaves form there) The hotel itself is nice and clean. Great breakfast buffet. Nice breakfast rooms. The staff of the Rezeption is helpful.My room on the fifth floor was nice and clean. Modern marble bathroom. Great view on the Piazza. Great value for money.

"Great location, friendly staff, good value"

pwiser, SeaTac, Washington 30/04/2022

The location is excellent, steps from the historical center, the shopping areas, opera house and many restaurants and cafes. Buses just outside and the metro a couple of blocks way. Rooms are small but adequate. Everything is clean and well-maintained. Breakfast is good, with a new Covid arrangement of allowing you to pick whatever you want from a menu instead of a buffet. The staff is excellent. Very friendly and many English speakers.

"good choice in downtown Genoav"

zarpietro, Italy 05/02/2022

Not the first time, great location, kind personnel. Room are adequate for the price, clean, large enough and recently renewed. The hall is small, a place just to briefly wait for someone. I didn't have breakfast. Overall a proper value for money, I'll come back.

"Great value for the money"

JJJC_Family, Virginia 03/01/2022

An older hotel that's been gussied up enough so it's acceptable for most to stay at, particularly as it has a pretty good location for tourism and a very reasonable price for what you get. Our room was not huge, but not small. The bathroom was fine. The bed was good. Breakfast was ok. What was excellent was the service. People were helpful and friendly. If you needed something, they were there for you. Attitude was on a level equivalent to the better hotels out there. If you want a no nonsense place to park your tired carcass at the end of the day at a price that won't break the bank, this is the place for you. If you are looking for chic or luxurious ambiance, move on.An older hotel that's been gussied up enough so it's acceptable for most to stay at, particularly as it has a pretty good location for tourism and a very reasonable price for what you get. Our room was not huge, but not small. The bathroom was fine. The bed was good. Breakfast was ok. What was excellent was the service. People were helpful and friendly. If you needed something, they were there for you. Attitude was on a level equivalent to the better hotels out there. If you want a no nonsense place to park your tired carcass at the end of the day at a price that won't break the bank, this is the place for you. If you are looking for chic or luxurious ambiance, move on.

"The best Best Western I've stayed in"

Watsson, Annapolis, Maryland 18/12/2021

Our room was decently-sized with a comfortable bed and a good bathroom. Breakfast for 5 euros was a real bargain - fresh scrambled eggs and delicious pastries (among other things). The staff was terrific helping us deal with our panic when we found that our pre-flight Covid tests had to be redone at the last minute when the rules were changed. The location is good -- near shopping and restaurants with buses stopping in the piazza out front.

"correct value for money"

zarpietro, Italy 10/09/2021

3 stars in a convenient location. room clean and large enough. wifi included of good quality. personnel at reception kind and professional. I haven't had breakfast. value for money was appropriate, this is an hotel without frills but nice and clean

"Great Stay in Genoa!"

User 15/05/2021

Great stay at Best Western Hotel Metropoli, especially for the price! Clean rooms, great location, friendly staff. Rooms and elevator are a bit small, but for the location and price, definitely worth it. Would highly recommend getting breakfast with your stay, they have a great selection!

"The perfect stay in Town "

SteBruno_1966, Mestre, Italy 08/07/2020

The hotel is located in the hearth of Genoa, a few steps from Piazza de Ferrari and the "vicoli" of Genoa City Center. Easy to walk to the Aquarium and the "Porto Antico" area. The best atmosphere, calm and tranquility, surrounded and assisted by the best Team I have ever seen. All personnel, reception, kitchen, morning breakfast, cleaning, all so professional and friendly assisting. I had the real feeling to be Home. I want to say a sincere Thanks to all the Team of the Hotel. Hope to be your guest again, I experienced the perfect stay.

"Superb service!"

marilynm474, Arundel, United Kingdom 20/01/2020

Great hotel in excellent location. Staff could not have been more helpful. I would thoroughly recommend. Close to the famous via Garibaldi. The staff recommendations for restaurants were excellent. Would return.

"Just Superb"

John W, Brighton, United Kingdom 20/01/2020

What a great hotel the Metropoli is! It is situated close to the station, theatre, and within the incredible alleys in the old town. The staff are excellent and very helpful. The rooms are great - we had room 313 which was spacious and very comfortable. The breakfast buffet was excellent too with a wide range of hot and cold choices. Our group thoroughly enjoyed our trip to Genoa and that was helped by the fact that the Metropoli was so good. We know where to stay if we visit Genoa again!

"In the Heart of Genoa"

User 14/11/2019

The Best Western Hotel Metropoli is in the heart of Genoa and the perfect place to stay when visiting. It is close to the train station, just blocks away from Via Garibaldi where the famous palazzos are located, close to shopping and good food. The staff at Hotel Metropoli go out of their way to be of service, do an excellent job, and is reasonably priced. I recommend it highly.

"A return visit just as memorable as the first"

cloudyskiies, Seattle, Washington 16/10/2019

This was our second visit to the Best Western Metropoli this year and it was just as perfect the second time. To begin, the location is exactly where a traveler most wants to the heart of the historic center of this lovely old city and near to restaurants and small shops, as well as Genoa's very impressive and people friendly waterfront. We also love the Metropoli for their attention to detail, their quiet and impeccably kept rooms and public areas, their breakfast buffet that we think hands down is one of the best. But more than that, after two stays, the Metropoli has such a truly lovely, friendly, and helpful staff everywhere...housekeeping, the breakfast room, and the desk. It happened that most of our interactions and questions were answered by Irene as well as Cinzia, who more than patiently and informatively answered our many tourist questions instead of directing us to the TI, as some hotels do. Genoa is special in countless ways, made all the more so by the Metropoli.

"Comfortable Hotel"

KatielouAustralia, Hobart, Australia 15/10/2019

This 3-star hotel is in a very convenient location to access the old part of the city and looks out over a delightful square. Spacious, comfortable rooms that included a lounge area. Huge bathroom including a full-sized bath. The only downside was the light from the plaza came in through the curtains.


Pat G, Hyannis, Massachusetts 26/09/2019

Twenty minute walk from train station. Rooms very nice,clean and comfortable bed. Staff very helpful .Breakfast was good. Good location. Easy walk to waterfront.close to resturants and shopping. Had a great dinner at Ombre Rosse.

"An excellent location "

IpsoFacto, Switzerland 09/09/2019

This is the place to be if you wish to stay cloche to the historic center. Professional staff, clean rooms and raisonnable rates are good reasons to make me re-book here again if I visit Genova in the near future.

"Buyer Beware"

ForNovember2019, Los Angeles, California 31/08/2019

I purchased my reservations in March 2019 for November 2019. This is in reference to email and conversations I had with this hotel who refused to refund my money after Lufthansa and Air Canada cancelled my family flights to Genoa Italy. The hotel has the worst customer service and refused to give a refund to circumstances beyond my control. After many emails and phone calls, nothing was accomplished through this hotel. Nicole (so-called manager) has the worst customer service, and the same for Cinzia. I definitely do not recommend this hotel to anyone. Buyer beware.

Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Goodday to you, today I read the comment you wrote here and I am sorry to hear that nobody from any of the companies you were supposed to fly with has given you any compensation for cancelling your flights and causing you to loose alot of money and most important your family vacation. Yet I'm surprised about your review since your reservation was made thru an on line travel agency and confirmed under a discounted rate, much lower than the normal rate, but non-refundable and this means that you accepted the risk that the cancellation of the reserved rooms could not be accepted without penalty. We were willing to move your reservation to another day and we offered all the assistance we could give to you, I'm sorry it was not enough. All the best, Cinzia Customer Care

"Excellent Location & Breakfast"

plmtraveller, Toronto, Canada 07/08/2019

Excellent location in the old town. I stayed in both the Old Town & the Marina. At Hotel Metropoli I had a street view room that was bright, clean & comfortable. Just a 2min walk to the Piazza de Ferrari and the Via Garibaldi. Also very close to the bus to the train station and to the Volabus to the airport. The buffet breakfast offers an excellent variety and everything is fresh and tasty. Be sure to try the homemade raisin bread. The staff was very friendly & efficient. I highly recommend this hotel.

"Three days at Best Western Hotel Meropoli in Genoa"

LiGhand, Zurich, Switzerland 06/08/2019

The hotel has a very good location in Genoa, close and walking distance to several attractions. And if you arrive by train, there is a bus from the train station that takes you directly to the hotel. Also, if you are planning to visit Cinque Terre, you can either take a bus to the train station, or enjoy a 15 minute walk in Genoa. The staff at the reception are very helpful in giving directions and suggestions for places to visit. The room was good, clean and well equipped , a bit small for two people, and one should try to ask for a room that has a view of the Main Street. The breakfast is good and has a good variety. We enjoyed our stay at this hotel and would definitely recommend it .

"Great location, friendly staffs and rich breakfast"

User 01/08/2019

We had a fantastic stay in Hotel Metropoli while we had a weekend vacation in Genova. The location is great. The staffs were friendly with smiles always. Room was clean and bright. Breakfast was rich and various which services were more than a 3 stars hotel level. We did really enjoy staying here and surely will back this hotel for our next visit to Genova. Highly recommend!

"It's all about the breakfast...and location"

KLBTraveller, Westville, South Africa 13/07/2019

Booked this hotel through my travel agent so the room came as a surprise as it looked nothing like the photos on various websites. It was dark, dingy and dated facing a narrow alley that was noisy when the window was open. The bathroom was small and the plumbing not great with water in the shower not flowing away. The upside is the the very friendly and helpful reception, the excellent location and the best value breakfast in Europe - 5 Euros!

Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Dear KLBTraveller, I'm sorry I cannot verify and eventually fix the plumbing problem since I don't have any reference about which room your were staying in but I'm glad you liked the service and the position of the hotel in the very heart of the city. In fact being inside an historical building is the reason why all the rooms are different in size and space. Some face the square in front of us and some face the narrow alleys of the old town. But they are all comfy and fully equipped. We do our best to leave a nice memory in every guest and I hope we will see you another time. Sincerely, Cinzia Superior Cistomer Care

"There are small old rooms that are not listed on their website room photos"

User 12/07/2019

Misleading room photos: To be honest, I was not happy with the fact that I was assigned an old non-renovated room, which was not shown in their website room gallery of my room type. They gave me a room which faces to the Piazza, which I had requested and appreciate; however, the room was not what I saw in their website ‘Standard Double Bedroom'. Room - a dark and small room (not like the pictures I saw in their website): 4 nights to stay in this dark, non-renovated, small room - I didn't want to. So, I asked the reception to change the room. I showed their website where they put all renovated rooms and more spacious rooms photos as ‘Standard Double Room (my booking room type). Then, one of the receptionist advised me these pictures were not really ‘Standard', but ‘Superior and Family room types'. Well, that means the person in charge of their website put the wrong pictures, which misled me 100%. Requesting room change: I explained about my choice of the room type based on these misleading pictures, but what they told me was that I need to pay extra money to change my room. I did pre-payment for the entire 4 nights, so they wouldn't return the money anyway even if I wanted to move to another hotel. Real pictures of <> I stayed: I include some of the photos of the room I was assigned. A very dark (yes, it is facing to the Piazza but also facing ‘north', so no sunlight is coming in at all), small for double (even though I was a solo traveller, I found it small), non-renovated room. The bathroom: Clean, but tired. Please see my pictures. Very narrow path to get to the shower. Taller or bigger people will find it troublesome to sit down on the toilet or to pass through to the shower. Again, it was clean, everyday cleaned to no dust, the towels were changed every day, great, but the space was not a good layout for tall/big people. Several discussion about the room change: After my request to change the room, at least they offered me a Family room, which I had to pay extra 60 euros for 2 night room upgrade. I refused the offer. I think that putting misleading pictures was their fault, but I didn‘t argue to get stressed, which would ruin my vacation. I rather accepted the situation that the hotel was fully-booked and they couldn‘t do anything to move me to one of their pictured renovated rooms without extra cost. The weather was super great during my stay in Genova that I was happy to go out of the hotel to do a lot of activities during the day time. Tip for booking this hotel - Standard Double Room: I suggest that you should contact the hotel directly before making your reservation and ask them to assign you a renovated room. <> sounds great, but the pictures are what you would get. My suggestion to the hotel: They should put the all real <> room pictures rather than Family Room or Superior Room pictures, which could avoid to mislead your possible customers int he future. After all, the staff was nice, room was cleaned every day, although the bedsheet was not changed for 4 nights, the towels were replaced every day. The hotel location is great. If their advertised pictures had not misled me, I would not have been so unhappy. Given that the wifi network was quite weak and dropped often in my room, it didn't affect much if one had your own 4G connection. The staff: Thanks for your hospitality during my stay. You are always smiling and polite whenever I needed something. Your kind and helpful hospitality mitigated my disappointment. If you had not been that wonderful, I would have changed my hotel giving up all my pre-paid money.

Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Dear Tanulok, thank you for the compliments and the nice words spent for the staff. I understand your point of view and that is why we tried our best to help as much as we could during your stay. I am really sorry you left with a bitter/sweet taste because in the end, from your words, it really seems like you had a nice stay. I made sure all the pictures listed on the websites we have access to, are true as well as the descriptions and trust me, they are. I wish you all the best for the future and maybe we will meet again someday. Warm regards, Cinzia Superior Customer Care.

"Old style hotel"

johannam330, Valbonne, France 09/07/2019

This is a maximum 3 star hotel. Location is good though and the staff is friendly but besides that this doesn't give anything extra to your vacation. Rooms are dated, old fashioned, the breakfast was barely ok and the overall hotel was just fine. I wouldn't go again.

Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Dear johannam330, we are a 3stars hotel in the very heart of the city and, besides the sleeping experience on memory foam matresses, the breakfast served every morning with a smile providing local delis like fresh cuts, the typical Focaccia bread, eggs made "as you like them", fresh fruit salad, 6 different types of cakes, 4 types of cheese, cherry tomatoes, olives even pickles and mozzarella balls and our passion for hospitality, we offer a library available with books, magazines and coffee and pastries for free during the afternoon. We believe our guests when they tell us they feel like home here at the Metropoli and I'm very sorry our passion for hospitality and our super Expresso did not win you. All the best, Cinzia Superior Customer Care

"Nice Stay for One Night in Genoa"

Susan R, Rochester NY 07/07/2019

We stayed one night at the BW Metropoli hotel after a long flight from the States. Prior to our stay, I had communicated with the hotel via e-mail and they were super helpful and responded very quickly. We had rented a car at the Genoa airport and after a few missteps, found the hotel and were able to park the car temporarily right in front of the entrance while we checked in. The front desk clerk was extremely helpful and allowed us to take our luggage up to the room before moving our car to the parking lot. Parking is off-site and is a bit difficult to find (but that could be user error as we were pretty tired by that point). Parking cost 22 or 24 euros for a 24 hour period. The room was clean and the bed was comfortable. The bathroom is very small and did not have a lot of room for storing anything in it. Since we were only there one night, it didn't really bother us. Not sure if other rooms in the hotel have different bathrooms or not. The location of the hotel is great, though, on a small square and very close to the centre of the city but without the crowds and noise. Breakfast (which was 5 Euros per person) was very good and offered a number of choices. We would recommend this hotel.

"Easy, central, friendly"

suomituristi2015, Rovaniemi, Finland 30/06/2019

Located in a central place within easy reach to and from every place. They took really good care of me in every step of myself stay: all the way from booking my room to leaving the place everything was made easy. I nearly felt like home. Super staff! If I only had had room with a view, this would have been a five star stay. And I did not even need my ear plugs, as I did not even notice that there was such a lot traffic right next to the hotel. Easy, quiet, clean and friendly!

"Terrific Staff, Wonderful Location"

mdiehl, Plano, Texas 25/06/2019

Irene, Adrianna (Arianna?), Giulio, Juna, and the rest of the staff were absolutely wonderful, from tolerating my 40 year old Italian, and conversing in English to assisting us with travel directions better than the TI folks. They were cheerful, and helpful. The room was clean. Breakfast was bountiful, and with many choices. The location put one in the heart of the Center. It was almost like being in Italian home.

"Middle of the road"

Dad_from_the_Midwest, Saint Paul, Minnesota 20/06/2019

I don't understand how the reviews put this hotel at #3 in Genoa. It is definitely a middle of the road place. Location is great. Parking is a little complicated to figure out, and an 8 minute walk back to the hotel, but the location right in the old city makes it worthwhile. Breakfast was very simple, but well done. Our room was clean. But the hotel definitely needs some upkeep and TLC.

Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Dear “dad” thanks for taking the time to write about us and for the compliments for location and cleanliness. I am sorry you did not fully appreciate the breakfast and our customer care which are one of the reason why the reviews of more than 1000 guests push us to 3rd place in Genoa. We do this job with passion and we would always like to have enthusiastic guests. For this reason we take seriously any suggestions to improve. I hope to see you again here at the Metropoli. Ciao Cinzia, Customer Care

"BW Metropoli"

User 19/06/2019

The hotel is wonderful. Very centrally located to everything we could have asked for. The old part of Genova was literally just around the corner. The newer part, shopping district, was literally just around the other corner. The bus route was just out front. The hotel staff is excellent and very helpful. The breakfast at the hotel is outstanding. This is a wonderful place to stay and I would highly recommend it.

"Comfortable and well located hotel."

grahamharrop, Oldham, United Kingdom 13/06/2019

Four night visit to this 3 star hotel. Very well located for all attractions in and around the historic centre. Ideal for the hoho bus and airport bus. Comfortable and quiet rooms for a good nights sleep. Rooms have everything you may need and buffet breakfast has enough to set you up for a busy day sight seeing. Reception staff very good and rooms well cleaned daily. Only constructive criticism for this hotel is wifi could be better and bathrooms may be due some refurb. Have to though a good 3 star hotel giving excellent value for money and as such recommended.

"One of the best in Genoa"

User 11/06/2019

my best hotel in Genoa. Excellent location in the city center and very close to the historic centre. I have been using this hotel every year for at least the last 10 years, and am happy to return to it if I can.

"Excellent accommodation"

redjam, East Kilbride, United Kingdom 08/06/2019

Bit of a belated review. We have visited Best Western Hotels all around Europe and Russia and this one is the cleanest, friendliest and most helpful of all. The hotel is ideally placed wherein almost everywhere is walkable and the staff are more than willing to assist with directions and provide a map. We stayed in room 505 (recommended) great view, spotless and toiletries etc regularly replaced. The maids do a very good job and speak good English as do all of the staff. Breakfast is very good and value for money. The selection of cheese is excellent as is the selection of cold meats, scrambled eggs, sausages,fresh bread, cereals, fresh fruit, yoghurt, locally made jams and honey plus you could boil your own eggs too your taste. They're was also a selection of coffees and fruit juice which all of which is replenished regularly. The front staff were excellent and this being our sixth time to Italy it was the best. We have stayed in four star hotels that were comparable to this place. Travelled 8-23 May.

"Great situation"

ktrist2018, Exeter, United Kingdom 21/05/2019

Staff in this hotel,especially reception team are great.The hotel is in a slightly quieter area,but very close to main shopping street and via Garibaldi which is main thoroughfare down to port and aquarium.Rooms are clean with tea making facilities.Our lower floor front aspect room was a little noisy until late and early morning.However,we were moved to a slightly smaller,but very quiet side of hotel room.Breakfast is brilliant for 5 euros with a great variety of cooked food,fresh bread,cake,fruit,cereal and much more.Free coffee and pastries was a lovely touch and we really looked forward to that, when we came back from a busy day.Very close to bus stops.Would recommend,great little hotel offering good value for money.

"Very Friendly Hotel"

jacquib59, Manchester, United Kingdom 04/05/2019

I stayed here with friends. The hotel is in the middle of the historic area of Genoa and very easy to get to places. The staff on reception recommended several excellent restaurants and were so friendly. The room was very clean with an excellent shower. Lots of choice at breakfast which was included. Would definitely recommend.

"Hotel gem in a perfect location"

cloudyskiies, Seattle, Washington 02/05/2019

While U.S. travelers aren't likely to put Best Western and upscale boutique in the same sentence, that is exactly what the 3 star Genoa Best Western Metropole happens to be. I'd chosen this hotel primarily for its perfect and convenient location, but it exceeded expectations in many ways. We very much appreciated our quiet, large standard room because it provided space to open suitcases as well as giving a roomy floor area. Beds were very comfortable, good pillows and linens, etc. Though a minor point, kudos to the Metropole for the best hair dryer of our entire 18 day trip! Genoa may be a relatively large city, but the location and the staff at the Metropole make it feel like a neighborhood hotel. Staff were all unfailingly helpful, friendly, professional. Breakfast was actually a surprise for the expansive layout and fresh choices. Big baskets of warm and delicious focaccia, soft boiled eggs (a treat when so many buffets have only hard boiled) or small batch scrambled, meats and cheeses of the region, sliced fresh fruit, the delicious Italian yogurt that is to me so superior to ours here in the states, pastries that I usually try to avoid were too tempting and worth the extra calories. We left the Metropole with a great feeling for our stay and in our experience with both 3 and 4 star hotels, it stands with the best of them.

"Una grande hotel"

User 06/03/2019

I have come to this hotel for over 15 years. I like the location at the edge of the old city. Super convenient - one can walk to restaurants and bars, and to many museums. The staff is very professional, friendly and accommodating. Interior design follows a clean Italian design although the building is a somewhat older palazzo. Great breakfast!

"Central, nice staff, smal rooms"

Mnel, Estoril, Portugal 25/02/2019

The hotel is very well located next to the main square, close to a shopping street and tourist attractions and within walking distance to the harbour. The breakfast was surprisingly complete and of very good quality. On the other hand the room was much smaller than the one we can see in the photos, a bit too small in fact.

"Fantastic Location; Helpful Staff"

Professional-Pilgrim, Alberta, Canada 25/12/2018

This is a great boutique hotel, right on the edge of the UNESCO World Heritage Strade Nuove and Palazzi dei Rolli. Room #302 appeared to be brand-new, with views of the neighbourhood. Rooms in the older part of the hotel are much smaller than those in the addition, where we were. Breakfast is superb, and the staff will give good recommendations for nearby eateries.

"Great Stay"

BJLogue, Perth, Australia 06/11/2018

We stayed at this Hotel for 2 nights (21/9 & 22/9 September) in a Superior Double room and although the entrance is tucked away from the street, it is easy to find and very central to walking around Genoa. The staff were very friendly and helpful, and we have nothing negative to say about our stay

"Best western hotel metropolis"

vendoking, vendoking 23/09/2018

We visited this hotel in September. The hotel staff are very friendly helpful and polite. The rooms are good comfy beds air conditioned clean if I could say anything bad is although the bathrooms look like they have been refurbished recently with quality fittings the bath is useless too small to bath in and as a shower enclosure very bad rip it out and install a proper shower tray much safer and more adiquate for the user. The breakfast was good for continental if you ask they will bring tea be better to have tea out with the coffee. BBC world service would be good. Free WiFi which worked well The location is very good to explore all areas of the town. Price we paid was good. Overall I would recommend this hotel if staying in Genoa.

"Good location poor air conditioning"

MomentsNotice, Nj 17/09/2018

Adequate hotel with good location. I Had 2 rooms for one night each—standard and superior. Not much difference between them except superior larger with sofa and makeup mirror. No extra amenities to justify price difference. Same Miserable Small plastic shower in each room. very poor air conditioning in BOTH rooms. Noise from unit, but not cool. Just a waste of electricity. no English tv station in either room. Tip: Lovely gesture, croissant/focaccia (probably left over from breakfast but still fresh) and coffee available all day in breakfast room. Front desk should mention that at check in otherwise only find that by stumbling upon it. There are also ceramic mugs there that you can take to room to use instead of the styrofoam cups hotel gives you. 3 large sitting rooms with magazines on main level. very friendly and helpful staff. But next time I would probably try the BW city hotel. PS hotel recommended restaurant I think called le rume nearby. Very nice staff and atmosphere but you can find much better food elsewhere. My linguine con vongole e broccoli was overcooked.

Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Dear MomentsNotice, Thank you for the compliments to the staff. We work with attention and passion and in order to leave a memorable souvenir in our guests. I apologize for the enconvenience about the TV channels but we are taking care of that while speaking as well as the A/C. Your feed back It's very important to us in order to improve our service, in fact I wanted to thank you about your suggestion regarding the "take a Rest" service we offer in the afternoon in the breakfast lounge. We will promote it more and make sure everyone knows we take care of our guests all day long. Once again thank you for your time and arrivederci! Cinzia Superior Customer Care


BoscoMoniz, Mumbai 13/09/2018

The hotel is located in the heart of genoa and 5min walk from piazza de Ferrari. The airport shuttle and all transportation is easily accessible. The staff is very kind and helpful. Choose the room with the front view. Room are well designed and convenient. The breakfast menu is good, they even pack you a box if u leave earlier than 7am. They have a common room for reading and a buisnes center as well. Cant ask for more, ah yes! It's well priced, better to book in advance. Bosco

"Nice hotel,awesome personnel "

andreip818, Morzine, France 09/08/2018

I recommend this hotel. the staff is very kind and hopeful.They help us to find nice places to visit,and good places/restaurants to eat. The breakfast has not the largest offer but is plenty of things to choose from. The room was spacious and clean.

"Pick this hotel "

Anna_elle818, Cagliari 07/08/2018

Lovely staff that make you feel welcome , very friendly and happy. Great location near all the main attractions. Breakfast is a must, a lot to choose from for just 5€. Would def come back! Delorean!!!

"Gem of a Hotel"

User 31/07/2018

We stayed here in May 2018 for three nights and were really surprised for the excellent rate we were charged to find a Hotel with staff that were so welcoming and helpful to us. Situated in a fabulous position in the small Piazza delle Fontane Marose, it is surrounded by alleys with great shopping on a bus route to everywhere. Our room overlooked the Piazza and was large with a marble bathroom with twin basins. Plenty of everything you would need. We paid $5.00 Euro for Breakfast and wow what a spread as well as good coffee you had made especially for you and a selection of food and beautiful cakes (!) for your choosing. It was an unbelievable rate for what you could select. The staff were especially nice and recommended a Restaurant Le Rune which is located not far from them- walking distance and you could not better it for food and local content. I would recommend anyone to stay here as it is located just where you need to be.

"Can't be beaten for location, views and friendly, professional reception "

BaselLisa, Basel 31/07/2018

We were delighted by this hotel (thank you former Trip Advisor reviewers!) With fabulous views over a historic square excellent, our room was clean and well appointed and offered quite a lot of charm. A nice touch was the free samples of Botanicals shampoos etc to try. Breakfast was excellent value at 5 euros. But best of all was the extremely friendly welcome from Irene at reception. She was a real delight and she and her colleagues were very helpful when we realised that we'd left something in the safe and had to come back for it a week later. As everyone else has mentioned, it's beautifully located in the old town. Genoa is a gem of a city and the Metropoli is a perfect base for exploring it.

"At the heart of the city"

User 23/07/2018

Excellent choice, since everything is pretty much reachable by foot. For example the aquarium is a 10 minutes walk. It has breakfast. The bathroom and everything is great, and get re-fueled (new towels for example) on a daily basis. Drawback: No slippers provided (but that must be standard in these 3 stars hotels I guess)

"Beautiful Hotel"

User 22/07/2018

Aside from the mattress being slightly too firm for my liking (subjective anyway), couldn't fault this hotel. Food was superb, restaurant staff were excellent and the hitel decor was lovely. Only stayed one night but would go back.

"Excellent Experience"

Maegan M, Greenville, South Carolina 03/07/2018

This hotel was very convenient. We had a fantastic stay in Genoa largely because of the location and the ease of being at this hotel. The staff is friendly and helpful. The taxis have a stand right outside, there is a bus stop and a CitySightseeing stop right outside, it is positioned near two different train stations, and you are just a walk away from the Port, Duomo, and several Palazzos. The rooms are nice - if you are traveling with a small child be sure to ask for one with a bathtub, and a crib (cot) doesn't cost extra. The breakfast in the morning is excellent and complete, so be sure to get that, too. Refrigerator in the room makes it nice to have snacks. Definitely a wonderful stay!

"Great staff "

francophone1000, Greater London, United Kingdom 23/06/2018

Enjoyed our break in Genoa. Hotel was in a good location, easy to get most places on foot. Rooms were clean and breakfast good value. The staff was lovely and we were lucky that one of rooms were ready early so could fresh up before we went our first Italian coffee

"Ideal situation"

pilgrim48968, Tonbridge, United Kingdom 23/06/2018

This was a long weekend (Friday to Monday) so that we could visit Portofino. We booked through BA and we were not disappointed. The Hotel is only 3 stars but rooms are clean and tidy and the staff are SO friendly and helpful. We had not booked breakfast so added it when we booked in - 5 euros each as got to be a bargain for the spread that awaits you. There is a lift and in the afternoon there is free coffe and pasties, what more could you ask for.. When we come back to Genoa we will stay here as it is so central. The port to catch the ferry is about a 20 min walk away and there are many restaurant on the walk to and from the port. ( try Le Rune - near the Hotel). So overall a great place to stay.


mmrobertsonut, Salt Lake City, Utah 21/06/2018

Large room, large bathroom, well appointed, perfect location, very clean, comfortable, nice breakfast. The staff was very helpful and made great recommendations. Hotel Metropoli made our stay in Genova wonderful.

"Excellent location. . .without even realizing we had already been there years ago!"

patricia s, Walton-On-Thames, United Kingdom 19/06/2018

The ladies at reception are very polite and helpful! We stayed to meet up with very close friends dating back several years. During our stay, we went out to nice Pinoteche for "assaggini" as it is the fashion if you prefer to spend less on food and drinks! We also took a visit to a pleasant seaside resort on the railway line so easily accessible by the name of Camogli.

"Great stau"

Cristina V, Manchester, England, United Kingdom 19/06/2018

Great hospitality, clean place and friendly staff. I enjoyed the Italian coffee, local cheese and focaccia each morning for breakfast. Thank you team! Genova is a magnificent place to visit. I'll return for a holiday

"Peeeeerfect location"

mark h, Liverpool, United Kingdom 31/05/2018

Positioned just on the edge of the historical part of the city, it has easy access to all the best bits. Ten minute walk to Brignole station. Two minute walk to Piazza De Ferrari (airport Volabus drop off/collection point) making for hassle free airport access. My wife and I checked in on the 25th May for 5 nights. We paid a little extra for a superior room with a view over looking the square. Comfy, clean well equipped room (safe, aircon, shower TV, minibar etc) and a nice king size bed. We opted not to have breakfast (only 5 euros) because we like to eat at the local cafes instead. Cleaned daily and nice enough decor. All the staff on reception were super, very helpful when needed, lovely people.


Janet C, Music City USA 26/04/2018

Ahhhh, what a great spot! We spontaneously booked two nights when we decided to spend a couple of extra nights in Genoa. The location was perfect! The staff was SO helpful and welcoming. The room was great. The breakfast was spot on. If you can arrange to stay in a room facing the piazza you'll be treated to a vibrant view and soundtrack. We absolutely enjoyed our stay and recommend!

"Location, location, location "

User 15/04/2018

Definitely when in Genoa best western. The location is SUPER central. The breakfast is amazing, everything fresh and delicious, plus a good variety. The rooms were tidy and clean. The service was also good.

"Great place to stay"

CaithyR, Moscow, Russia 02/04/2018

I'm not a big fan of staying in the hotels in old buildings but I realized that if I want to be in the centre of Genoa I had to take it. But in this very case everything was perfectly fitted into the old building. Our triple room was very comfortable with a lot of surfaces for personal belongings, well-organized bathroom, safe and blackout curtains which made our sleep very sweet and long. They offer a delicious breakfast at 3 Euro only. Very good coffee, plenty of cold cuts, some hot items, etc. We always had a late breakfast and the breakfast area has never been overcrowded. The girls at reception are very helpful and always smiling. The location is great as well. Very central but quiet. No negatives at all in my opinion.

"Great little hotel"

AureliaRam, New York City, New York 29/03/2018

Lots of Pros - Centrally located hotel, steps away from old town, great shopping and great restaurants. Friendly and helpful staff. Service always with a smile. A breakfast buffet you want to wake up for; wonderful coffee throughout the day. Clean, standard room. High ceilings and tall windows makes it feel spacious. Good toiletries. Nice hot showers. All this at a very reasonable price Con - Accommodations in the original building may be a bit cramped

"Good location and price."

_mdecoe, Vassar, Michigan 11/03/2018

The room was good sized and clean. Bed was comfortable. The desk clerk provided a map and recommended inexpensive food places in the area. Hotel is close to fountain, church, shopping, and bars. Reminder that voltage in Europe is not the same as US.

"Great Little find"

User 16/02/2018

A lovely little hotel slap bang in the centre of Genoa- right round the corner is main high street and the posh shops as well as the Palazzo Rosso. The hotel room was clean and tidy and the shower superb- nice hot water-plenty of room with a view onto the street below. The breakfast was delicious and a vast range of food was on offer at only 3 euros! We had a delightful stay at this hotel and the staff was super and friendly. Grazie Mille!

"Great Hotel"

Navigera, Berlin, Germany 16/12/2017

I stayed here a recently while attending a wedding in Genoa, it is a lovely hotel. The room was clean and comfortable. The service outstanding and the staff, friendly and very helpful. Breakfast was also very good. The location of the hotel is great, right in the center of the city, yet quiet.

"A gem"

Karen W, Waterford, Michigan 25/10/2017

Such a helpful staff and comfortable, clean, and modern rooms. They recommended a restaurant we could walk to—La Rudin—and it was excellent with good service and prices. The mattress is a memory foam on the Queen size bed. This was in the newest part of the hotel. It can be hard to locate and the parking is also hard to pinpoint. Recommend calling for directions.

"Great Hotel--Great Location!"

User 16/10/2017

The staff at the Front Desk was extremely helpful and the location is ideal to the city square as well as the waterfront. The breakfast buffet for 5 Euros per person can't be beat. It is very close to the train station as well. A short taxi ride or the Front Desk said a 15 minute walk.


Alessandra L, Italy 12/10/2017

Comfortable, very good quality, silent and accessorized rooms, and really close to lots of restaurants, rich breakfast and overall a perfect stay! Even staff is very kind and welcoming. I would recommend.

"Excellent in every way"

Glenmichael, Parma, Italy 07/10/2017

I've stayed at the Metropoli several occasions.. dating back to the 1980s. In the past 4 yrs I've made it my go-to Hotel in Genova ( A city I once resided and worked ) . Perfect location : walking distance from Principe Station, all downtown areas, and located in an elegant, historical and well-kept section of the city. You are seconds away from the Piazza, Via XX Settembre, Piazza Corvetto, Palazzo Ducale and the nicest section of the famous historical center which has been rennovated and made tourist-friendly and safe in the past few decades. The Hotel is very clean and comfortable - As for the breakfast, it is perhaps the best Hotel fare I've experienced with local Genovese specialities: focaccia, pandolce and more. Staff are experienced, descrete, polite, helpful and expert. So It gets full marks from me on all levels and I am sure to return.

"Well positioned, comfortable hotel."

Peter T, Beaumaris, United Kingdom 23/09/2017

Stayed here five nights, staff consistent in their friendliness and help throughout our stay. Breakfast good variation of breads fruit , conserves, cakes and cereals with personally made beverages to order. Hotel handy for old port , shopping streets and world heritage streets, useful bus stop and taxi rank outside hotel. Clean, comfortable , a pleasure.

"Excellent location, wonderful bed"

Strider453, Edinburgh, United Kingdom 19/09/2017

Wonderfully located in an excellent area of town, the hotel is comfortable and friendly. Excellent staff, good facilities, clean and comfortable rooms and good size bathrooms.The downside is the lack of blackout curtains which means that your room is brightly lit all night long, the flight of steep stairs leading from the street to reception which makes luggage handling a nightmare, and the uncleared tables at breakfast this morning. Overall, an excellent hotel but a little more attention to detail would work wonders.

"To be advised"

Erik V, Vancouver, British Columbia, Canada 18/09/2017

In the centre of city. No parking at the hotel but guarded parking not too far . However hard to find. We had to change rooms as the airco made too much noise unfortunately that room was smaller Staff was very friendly

Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Dear Erik, thank you for the nice comment about the staff! We really try our best to create an unforgettable memory for our guests. I'm sorry about the truoble with the a/c but, as we were fully booked and yet wanted to make sure you were comfortable, we agreed with you to move you in another room. I hope this did not spoil your idea of us and look forward to welcome you again. Warm regards, Cinzia Customer Care BEST WESTERN Hotel Metropoli

"Great place to stay"

User 28/08/2017

Good location, easily reached from either train station, with a bus stop only meters from the hotel. Wonderful staff, for whom nothing is too much trouble. Comfortable rooms, an excellent breakfast; should I return to Genoa, this is where I'll stay.

"Excellent family rooms!"

Bruce H, Hampshire, United Kingdom 21/08/2017

I booked this hotel, having had excellent stays with Best Western hotels on the continent (but not in the UK). The hotel is located in a quiet piazza near to (2 minute walk) the famous Piazza De Ferrari. The hotel staff are very friendly and helpful and are a true asset to this hotel. Our family room was located on the top floor and had a kind bed and two very comfortable bunk beds for the children, which they loved! We were there during a heatwave and the air-conditioning was much appreciated. The bathrooms are a great size and the shower was amazing. We cannot fault our stay, as even the breakfast was excellent! Just around the corner is one of the best pizza restaurants I have ever eaten in, and the recommendations of the hotel staff for other restaurants were also great.

"Only place I would re-stay"

Melek71, Istanbul, Turkey 18/08/2017

Being a frequent visitor to Cinque Terre and the surrounding , Genoa has been our final stop over the 8 years and Best Western Metropoli our only choice for accommodation. The hotel is close to everything. The staff has always been friendly, courteous and very helpful over the years we stayed. The rooms we stayed were quite spacious , always neat and clean. Breakfast in Best Westerns has always been satisfactory in general, but we tended to love it more here. Will definitely keep coming in the following years.

"Nice location"

heidib_10, Trondheim, Norway 29/07/2017

The staff was very helpful and really cared, offered me maps, directions, tips and upgraded me to a better room with bathtub. I travelled alone and felt very safe. Close to shopping and the sea is just 10 min walking distance. Breakfast was good too. Would come back!


rwar407, Yorktown Heights, New York 29/07/2017

This hotel close to just about everything, went above and beyond for us. The staff, was friendly, courteous and always helpful. The room although small by US standards was clean and bright and well equipped. Breakfast was included for a small fee and it was good. Especially the pastries. It's a really short walk to Porto Antico. This place will not disappoint.

"Very good location"

theglutenfreefork, Nyon, Switzerland 27/07/2017

We only stayed 2 nights in Genoa and we chose this hotel based on recommendations from TripAdvisor regarding its location and we were super happy to have done so. Everything was walking distance. The staff at the reception was very helpful and always smiley. As we were traveling with our celiac son, we were super happy with the gluten-free breakfast service they had at the hotel. They had a list of all he could eat from the open buffet and also many other options we could choose that were served separately from the kitchen to avoid cross-contamination. Perfect choice for a short stop at this historic city!

"Outstanding staff, comfortable hotel"

carpediem70, London 11/07/2017

Stayed here two nights to visit the sites of Genoa. My father fell ill and the staff could not do enough to help -- called a doctor, translated when we had difficulty with the bill, delivered food, enquired after his health and in between gave advice on the city. Our family room was well-designed and comfortable, with an excellent bathroom and breakfast, but the staff make this hotel shine. I booked direct, and from initial enquiry to check out, they handled everything perfectly. Special thanks to Irene and Nicole, who treated us like friends from the moment we arrived.

"The ideal starting point to explore Genova"

554amalia, Zimnicea, Romania 10/07/2017

If you are looking for a good hotel near everything in Genova, then this hotel could be your place. It is a three star hotel, but a good one, situated at a stone's throw of the main square of Genova, at one end of Via Garibaldi and at a nice walking distance from the port area. Even if it is in a square, with a bus stop near the hotel ( by the way, with bus no. 34 you can come from the Piazza Principe train station ) , it is a quiet area and a very safe one , from where you can reach any point of interest in no time. The rooms are good, clean, even if pretty small, or maybe with furniture not very well placed and this steal away from you the space you need to feel welcome. It has a mini fridge, some tea and coffee maker, safe and the bathroom itself is a plus, if you are not a bulky person -otherwise you could have a problem to enter the shower cabin. And I am very serious about it. A big minus for our room was that we had other building very close from our window and that's why the room was dark and it felt almost like in a basement. We were very disturbed of this being the kind of people used to having a lot of light in our house . They could have asked us before giving it if this could be a problem for us because it really was. To go on, breakfast is good with numerous choices of a good quality, even though it was the same for a few days in a row. To be honest, this is the same like in most of the hotels we stayed over the time. But it was perfect to give you the energy you need to start the day properly. People working in the hotel are friendly and helpful and make your stay a pleasant one. To conclude, I strongly recommend this hotel to you and in spite of our minor complaints, we would choose it again when we come back in Genoa.

"Great hotel"

Laura T, Phoenix, United States 14/06/2017

Great location, had all the amenities of a BW hotel--clean, friendly staff, wifi, TV, room safe, refrigerator, AC, elevator. Irene was a great desk manager. She spoke good English and helped us with all our questions. Fantastic breakfast at a very reasonable price, 3 euros! Parking is not convenient and was expensive but expected for much of Europe. I would definately recommend this hotel.

"Great location "

User 28/05/2017

It was the first time that we stayed in a Best western hotel, and nothing to complain. Good service, clean hotel and tidy hotel. We stayed on the 4th floor (406 room) we had a nice view. The room is small but really clean and comfortable. The mini bar have lots of choices and the prices are affordable, which is not normal. The breakfast is really delicious, go for it. The location is really central, we traveled by train and is 10 min walk from both main stations. Next time in Genova we will stay there for sure. Definitely recommended

"Very good option..."

YK-Urbino, Urbino, Italy 01/05/2017

The hotel is well located, very close to the Palazzi dei Rolli, and a few minutes walk from other main attractions (e.g. palazzo Ducale, etc.). Even the port area is just 15-20 min. walk. Personnel is extremely kind and breakfast is excellent. You can enjoy high quality local products (from olive oil, taggiasche olives, ricotta and other cheeses, very good jam and marmelade and the typical focaccia). The room was clean and functional with a nice view on the small piazza. Ask for 4-5 floor rooms.

"Attentive to gluten free diet"

Eva L, Durham, New Hampshire 27/04/2017

We stayed several nights at this hotel in April. It was family friendly -- there were even small bunk beds in our room for the kids. The location is great, everything was quite clean, and the front desk staff was extremely helpful in recommending a restaurant for us on a Sunday for dinner as so many are closed. I especially appreciated the breakfast selection, which had things that many American palates would want at the beginning of the day, and also included many Ligurian or Italian specialties as well. In addition, they went out of their way to point out gluten free items available for our celiac, and even brought him a plate of his own rolls each morning, with separate Nutella that hadn't been gluten'd up by anyone else. Overall I have to recommend Italy as a travel destination for celiacs. People are quite conscious of the ways in which contamination can happen, and restaurants frequently had GF pasta on hand to serve when asked. Bravo!

"Go for the breakfast and stay for the night"

Andrew P, Bullhead City, Arizona 26/04/2017

This is generally a very nice hotel centrally located to all the attractions in Genoa. We stayed there two nights and walked to all the sights of Genoa. They have one of the best breakfast buffets that I have ever enjoyed; everything to suit just about any ethnic background. The staff is very courteous and helpful, the room was comfortable although not especially roomy. Great value for the price however. Definitely would recommend it be considered for your stay in Genoa.

"Excellent stay"

User 28/03/2017

Excellent value for money.. perfect location. Very good food, especially breakfast. Super friendly and helpfull staff. My room views were spectacular. Decent sized rooms, with very comfortable beds. Very clean. Will go back when in Genoa

"Pre cruise"

User 30/01/2017

This hotel has the most welcoming and helpful staff. good size comfortable rooms with excellent walk in shower,the breakfasts for 3 euros would put 4/5 star hotels to shame very central situation only problem was stairs to hotel reception but staff willing to carry luggage up would certainly stay here again

"Genuine Genoa"

Olygirl, Switzerland 08/01/2017

The location of this hotel is perfect. It's a 20-minute walk from the Principe train station or you can take bus 34. We loved the alleyway next to our hotel as well as being in close vicinity of Piazza Ferrari. Besides the location, we were impressed with the friendliness at the reception desk and the high quality of the dishes served at breakfast. The Latte Machiatto was to die for. We stayed here for two nights and relied only on public transportation. We loved Genoa, adored its food (especially its pesto) and appreciated the authenticity of the city. I'm glad we were near Garibaldi street, home to some of the most beautiful palazzos in Genoa and near the tourist office. We would definitely stay here again.

"Very comfortable welcoming hotel"

NottinghamJourneyman, Nottingham 21/12/2016

Although officially rated as 3 star, we found the BW Metropoli to be a very pleasant and comfortable hotel, worthy in our view of a higher rating. The location is excellent being only a few yards away from the World Heritage site Via Garibaldi and the airport bus stops about 200 yards away in Piazza Ferrari. Breakfast at an extra charge of 3 Euros is excellent value. Free wifi is widely available. Complimentary newspapers and pastries are available in the lounge areas. The staff are friendly, helpful and welcoming.


Jonathan D, Ghent, Belgium 19/12/2016

Renovating rooms while keeping the hotel open seems unacceptable to me. No way to have a rest during the day. When traveling for work this is unacceptable. Very friendly staff and clean rooms though...

Customer_Care1, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
Dear Jonathan, I'm sorry for what happened during your stay and I would like to apologize. We are literally building 4 brand new awesome rooms which will be ready soon at the beginning of next year and the workers know they must start late in the morning and finish at the end of the afternoon and keep it down. Thank you for the nice words you spent for the staff and I hope to see you sometime soon to prove you how good you can rest at the Metropoli! happy Holidays, Cinzia, Customer Care

"Good for family travel and a short visit"

ABChitown, Chicago, Illinois 08/11/2016

We stayed with our family here and enjoyed our time. The free breakfast was nice and the three bed options were great for our family of 5. The hotel is in a great location of Genoa as well and lots of sites and restaurants are easily within walking distance.

"Comfortable, clean and reasonable"

David_Sav2014, Melbourne, Australia 31/10/2016

The Best Western Metropoli sits amid the old town precincts and is handy to most of the attractions of Genoa. The Genoa City Hop-on-hop-off bus stop is adjacent to the hotel which allows the ability to move around without fuss. The hotel is comfortable and the breakfast, which may be included in the tariff, but if not, costs a mere 3euro is more than adequate. Helpful staff to find suitable restaurants etc were most acceptable

"center of town"

kdennis2014, Geneva, Switzerland 31/10/2016

2N3D in genes, this hotel is really well situated,plenty to see, walks from here to discover the town, restaurants/bars/shopping all close bye. Cant go wrong.The price was correct, the staff(Irene) and the others,fantastic, with all their help and great humour. Bus stop just 20 seconds from the entry. Good breakfast for only 3 euros per person. Safe at night. the beds in this Hotel are amazingly comfortable.

"Charming hotel in the centre"

Hannu S, Genoa, Italy 18/10/2016

Hotel Metropoli is between the Old town and Modern city. The Rolli palaces are just around the corner. The hotel personnel is smiling and helpful. The room, bed, bathroom, and view are of good quality.

"Central, clean hotel. Excellent breakfast and helpful staff."

User 12/10/2016

Central, just a few minutes walk from Paizza De Ferrari. Clean pleasant room as well as reception and breakfast room. Travelled solo and booked a single room overlooking the small Piazza Fontane Marose. It was a good size and well laid out. Kettle and selection of tea and coffee bags in the room, as well as a well furnished mini-bar, also with some space to put own stuff if needed. Didn't like the very high fixed shower much. Excellent choice and quality at breakfast. Staff very helpful. I plan to book this hotel again as I travel through Genoa every few months.

"Great location in historic district"

User 12/10/2016

Charming, modern and pleasant hotel in historic district. Close to all of the major sites you will want to visit. Staff were incredibly helpful and courteous. Breakfast variety far exceeded expectations. Room was very quiet - able to sleep well with windows open at night.

"Very good hotel in the middle of old city"

lynda k, Sydney, Australia 03/10/2016

This was a clean hotel right in the middle of old part of Genoa, good location for walking around and seeing the sights. Excellent breakfast and staff and service brilliant! Thank u for a great stay, we would definitely come agin if we were in Genoa

"Nice place, but needs parking"

User 17/09/2016

The hotel is well located, but suffers from the Italian parking problem. It isn't cheap, but more moderately priced than similar hotels in Genoa. It was a great base to explore the city from. There are numerous sights and restaurants nearby.

"Very good service"

Laurent S, puteaux, France 07/09/2016

There is a parking place for one car in front of the hotel : you can park there when checking in and the hotel staff bring your luggage to the room while you drive to the parking lot about 500 metres away. The breakfast is excellent both in quality and friendly service.

"Great location and extremely helpful staff"

KEB94133, San Francisco 23/07/2016

Centrally located so that one can conveniently enjoy the historic city plus eat at good restaurants that the hotel recommended just around the corner . Irene and Nicole could not have been more helpful untangling a mistaken reservation that I had made with They made me a convert to Best Western and I became a member because of them. Caution for elderly: We only experienced if guests must walk up stairs to enter the hotel lobby, I don't know if they have an entrance with an elevator. I didn't see it.

"great location"

enncle, Newcastle upon Tyne, United Kingdom 18/07/2016

my partner and I stayed for 1night. parking is away from the hotel but there is a space in front of hotel where you can park while being given directions. staff very friendly. rooms clean, well decorated. nice view on to square. hotel in great location for bars, restaurants. will recommend to friends and family

"Excellent 3 star hotel in top location!"

frenchriviera2014, Cannes, France 17/07/2016

The superb location of this hotel makes the interesting sites, including the port, within easy walking distance. The historic town with its winding alleys, shops and restaurants is located just behind the hotel. Bus stops, including the sightseeing Hop on Hop of bus, a taxi stand and ATM machines are right in front. Very friendly and helpful multilingual staff.The breakfast buffet was excellent and had a good selection to choose from. I had a nice single room with flat screen tv and airconditioning facing a quiet alley however, my only negative was that the bed and pillows were a bit too hard. The bathroom was good and had some complimentary samples of skin care which I thought was a nice detail. A minibar which thankfully had ice cold drinks versus some minibars that don't cool well and you end up having warm water and sodas. An ideal hotel for a weekend trip! All in all, a lovely experience where I got good value for my money. I would definitely stay there again.

"Excellent location in Genoa"

User 01/07/2016

This hotel is superbly situated on the fringe of the old city. It is easy to walk to many restaurants and bars, ice-cream suppliers and the like. All the things we wished to visit, like the Royal Palace, the Cathedral, the Palazzo Rosso and Bianco, and Via Garibaldi are well within easy walking distance - and I am 80 year's old next year. The hotel is actually at the end of Via Garibaldi. The breakfast buffet is very good and ample.

"Everything comfortable and nice, except for showers"

manu882010, Rome, Italy 01/07/2016

Dislike: The windows were on a main square - what I expected, since it is a central location - but it ment it was quite noisy. Needed to sleep with windows closed - fortunately, soundproofing is good, so everything ok! Another big problem are the showers: they are fixed from above, you can not wash properly and your hair get wet anyway. Access through stairs, not easy if you got large suitcases. Like: Staff was very helpful and the hotel is very clean and new. Beds are comfortable. Good soundproofing. Nice bathrooms. Fresh fruits at breakfast! Location very central, without being too much exposed, and medieval building in front! I definitively recommend it!

"Quality 3 star accomodation"

Philip L, Adelaide, Australia 23/06/2016

This renovated older style hotel has most things a budget travel requires including friendly helpful staff. Rooms are larger than average and well kept. While situated in a fairly busy area there were no noise issues.

"Great location. Professional and enthusiastic staff."

User 18/05/2016

This is a superb location, well run by professional and enthusiastic staff. They provided us with excellent restaurant recommendations as well as insight on what to do during the day. The room was average but welcoming and clean. I highly recommend.

"Last minute, best customer service "

IsabelleE22, London, United Kingdom 23/04/2016

Very pleasant, welcoming service for an emergency late night room. Breakfast lovely, receptionists and staff especially lovely. Lovely and clean room and in a very central location filled with lovely places to eat and shop. Thank you very much for everything.

"Great stay !"

BigMac2626, Vincentia, Australia 17/04/2016

Hotel is well located near shops, restraurants and transport etc. Room were ok but a bit small ( however this is typical for European hotels ). Reception at check-in was a bit cold and not very welcoming. Breakfast was great with plentiful supply of hot and cold food.

"Roomy and convenient."

Ed W, Mexico City, Mexico 14/04/2016

I came here as the hotel I booked did not respect my reservation. Attention was Superb, all my doubts were answered and make me feel better after not having where to stay. Hotel is close to main streets, eateries, and touristic places, also Metro station is just a couple of blocks. Rooms are big, and comnfortable, the decoration is somewhat outdated but still you can have a good rest. The breakfast is included and you can have a good assortment of local products,I really liked that, is not very common to see hotels support local farmers. you can have several cheese, bread, jelly kinds. Only thing i found bad was the elevator, is tiny, but still my experience was good, I'll stay here again

"Great location, but loud at night. Helpful staff."

lsmkw, San Francisco Peninsula 09/04/2016

Friendly and really helpful staff. Room (408) overlooked main street, which was fun for watching in the day, but noisy all night. Location was great, in the old town, perfect for seeing what we came here for. Our room was large enough and light enough. Wifi usually worked, although not always. Nice linens. Shower door was difficult -not a big deal, but it didn't close properly and the shower was very small. Breakfast was varied and plentiful. Hotel was a great value. The main negatives: small, stuffy elevator that bounced some...made me anxious every time. Some of the fruit at breakfast was clearly past prime. It should have been more carefully checked before serving.

"Trattoria San Carlo Felice performances."

Edward S, Edinburgh, United Kingdom 28/03/2016

Very well located, clean, comfortable and very friendly hotel. Breakfast was varied with fresh baking and fruit. Reception staff were particularly welcoming and helpful. The hotel is five minutes from the theatre and two minutes from the famous Via Garibaldi. The quaint funicular is also minutes walk away.

"So close to main attractions"

Edgardo1965, Buenos Aires, Argentina 23/03/2016

As you already know from the the title of this review, the hotel is close to tha main square, Piazza Raffaele de Ferrari, Palazzo Ducale, tha fashionable Via Roma and one of the best avenues I have seen, Via XX Settembre. On the other side, you will fin de Centro Storico and you will soon understand why this area was so difficult to take by those invaders. Walking through this are, you will find the harbour with the Aquarium. The staff was gentile and helpful. There's also something important, there's a laundry a few blocks form the hotel, inside the Centro Storico.

"Kindness and comfort"

Barbara T, Birmingham, United Kingdom 27/02/2016

This hotel is in a very good location, close to the historic centre and just a minute or two away from Teatro Carlo Felice, which was the reason for my stay in Genoa. In the short time I had at my disposal I was able to walk along the famous Renaissance Via Garibaldi, which is just around the corner from the hotel and explore the waterfront. Also close to the hotel is a lift up to a marvellous viewpoint with panoramic views across the city and the sea. The staff at the Metropoli are exceptionally friendly, kind and helpful, and I felt really at home there. I had a very nice spacious room with a good bathroom, a comfortable bed, and there was a plentiful choice from the breakfast buffet. Highly recommended!

"A really good hotel"

t k, Colombo, Sri Lanka 16/02/2016

I happen to be in this lovely hotel for some days. The staff is very helpful specially the lady in the reception is very helpful. From arranging the personal computer to you up to arranging a hotel to your next destination will be done by her at your request. This is very helpful as we do not understand Italian language. The wifi is free and with a moderate speed. If it rains out side they will provide you an umbrella. Likewise you will be looked after very well.

"Short visit but I would love to come back"

Fogman, Virginia Beach 18/01/2016

Our family of 4 (2 teenage sons) were traveling through Genoa by train. We wanted a place not too far from the train station. This was a very nice little hotel in a picturesque part of the city. We got a family room which was all we needed for a one night stay. It would be ok with 2 small children for a longer visit, but a little small with teenagers. Still, it was great for our needs. They referred us to the pizza place around the corner for a quick dinner. It was the best pizza we had in 10 days of touring Italy. Then we spent a few hours walking around the beautiful old town. Had to catch a train to Cinqua terra the next morning, but I would love to return to Genoa and this hotel.

"Great hotel"

MichelleRova, Minneapolis, Minnesota 01/01/2016

We stayed for a couple days while driving from France to Rome. Clean hotel, great breakfast, easy to walk to many places. My daughter had forgotten her watch. The staff quickly located it and returned it to us.

"Excellent Hotel, great location"

Trolleyman81, Glasgow, United Kingdom 08/10/2015

The Hotel Metropoli is centrally situated in Genoa within easy walking distance of the Porto Antico and other local sights and landmarks. Front desk staff were knowledgeable and very helpful regarding trips around Genoa, even taking a personal interest in where we had travelled from and our intentions whilst in the city. Our twin room was immaculately presented and was to the front overlooking the street. It had complimentary tea and coffee making facilities - a great bonus after a long days sightseeing. There was some traffic noise during the day but, traffic wise, the street was very quiet from around 8pm to 8am each day and we enjoyed a good nights sleep. Breakfast was the fairly standard continental fayre with a selection of breads, pastries, cheese, meat and fruit etc. together with a small hot selection of scrambled eggs and sausages. We found it perfectly adequate for our needs. We would not hesitate to stay at the Metropoli on our next visit to Genoa.

"Genoa old town"

User 28/09/2015

Hotel is in the old town about 10-12€ ride from Genoa Exhibition Centre The hotel Metropoli is situated on one of the many lanes & side streets of this very busy city The Hotel is clean & tidy & has 5 floors My room is a single room on the 1st floor & faces the front of the building over looking a busy one way street my room is tidy & the breakfast is good A very nice hotel lanes

"Good location and friendly"

YamenHamza, Dubai 26/09/2015

good location in the heart of old Genoa ,1.6 km from Genova Piazza Principe train station 10 mins by taxi , there are stairs to the lobby level not easy for wheelchair and heavy baggage, only one elevator , its old building but renovated. nice lobby and modern and storage rooms , clean room good size and bright ,clean and good toilet with bathtub,minibar ,flat TV, old style room key. the beds are good and comfortable. average breakfast buffet,friendly staff,free wifi

"Great hotel in central Genoa"

Giffoni, Sydney 20/08/2015

THe Best Western Hotel Metropoli is in a central location in the historic district, walking distance to Porto Antico and many Palazzos from the 16th Century. Also close to the elevators and funiculars up the hill for views of the city and the harbour. Bus stops very close by and not far from some great Genovese restaurants, beautiful churches and museums. Our room was comfortable and air conditioning worked, important on the very warm July days we were there. Great reading rooms, lovely welcoming staff and wonderful breakfast and rooms. Wifi in the room was a bit slow but fine in the public areas.

"Excellent Hotel!!!"

User 20/08/2015

Excellent hotel in the centre of town. Cute little room that was still spacious with a huge bathroom and very clean!! Room had a kettle and coffee/tea which is a nice touch as many european hotels do no include this! They also gave us a complimentary goody bag of high-end L'Occtaine toiletries!! Staff were extremely friendly and free buffet breakfast was substantial and impressive!! One of the cheaper but most impressive hotels in Europe that we stayed at. Highly recommend for all travellers!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.