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Best Western Hotel Gardendale, Gardendale

4.0/5  - basé sur 192 notations.
842 Thompson Street, 35071-4602, Gardendale, United States - Ver el mapa

Desde el mismo momento de su llegada a este hotel de Gardendale, los huéspedes serán tratados como un miembro más de nuestra familia con unas amplias y acogedoras habitaciones. Los hoteles de Gardendale gozan de una fantástica ubicación a numerosas atracciones de la zona, entre las que se incluyen restaurantes de calidad y la vibrante Universidad de Alabama. Nuestro hotel da la bienvenida a estudiantes, profesores, personal y familiares para estancias prolongadas o visitas más cortas y los huéspedes podrán sacar asimismo el máximo partido a la proximidad al centro de Birmingham. Los numerosos eventos celebrados en el campus, desde ceremonias de graduación hasta jornadas de recepción, atraen a numerosos viajeros hasta esta región. La proximidad a la Universidad de Alabama le permitirá disfrutar de la mayor comodidad a la hora de asistir a conferencias, ir a clase o asistir a uno de los numerosos eventos deportivos celebrados aquí. Además, gracias al nivel de marca y el fantástico servicio de este hotel de Gardendale, incluso los viajes de negocios para visitar la universidad pueden transformarse en viajes de placer. Disfrute de una representación teatral, asista a una exposición en el Departamento de Arte o pruebe alguno de los numerosos restaurantes situados cerca del campus. Muchos de nuestros huéspedes prefieren disfrutar de nuestras relajantes instalaciones, como por ejemplo la piscina al aire libre, perfecta para refrescarse durante los calurosos meses de verano. Con un gimnasio y una sala de reuniones en el hotel, los viajeros podrán mantenerse en forma durante su estancia o celebrar reuniones de negocios. Nuestro cordial personal, auténtica personificación de la hospitalidad sureña, estará encantado de proporcionarle todo lo que pueda necesitar durante su estancia o a la hora de celebrar una reunión de negocios. Al disfrutar de la mayor comodidad durante su viaje los huéspedes tendrán garantizada una experiencia inolvidable. Estando situados a poca distancia del centro de la ciudad, pero lo bastante lejos como para escapar del bullicio de la urbe, los huéspedes del Best Western Plus® Gardendale podrán disponer de lo mejor de ambos mundos. Reserve su próxima estancia en el Best Western Gardendale hoy mismo. Bienvenido a este hotel BEST WESTERN.

Best Western

Hotel Gardendale

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Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aparcamiento gratuito
    Aparcamiento gratuito
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 191 huéspedes
NOTA EMITIDA
Excelente
105
Muy bueno
47
Normal
15
Malo
12
Pésimo
12
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
10
De negocios De negocios
33
En familia En familia
77
En pareja En pareja
50
En solitario En solitario
12
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Underestimated this one"

4
05/08/2018

Looking from the outside of the hotel it was not looking like the best hotel but it was great. Only thing was that for a family I would not sleep 2 to a bed. They were smaller than other hotels. breakfast was the best variation of choices. Bathroom was clean so was the room!!!

pete P, Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I will let you know that we are remodeling the hotel. Our rooms are double beds not queens so they are smaller. I am glad you were surprised I have a great group of girls that keep this hotel very clean. We hope you will come back soon.

"I'd pass it up."

2
28/07/2018

Start with the good. The beds were comfortable and the temperature of the room was nice. The shower was hot and the pressure was great. The staff was friendly. Things that weren't so impressive. The room smelled really weird. Not like smoke but more musty and like it had been shut up, possibly dirty carpet? Basically it wasn't a pleasant smell and I couldn't wait to get away from it. The breakfast was your typical breakfast, nothing special. The breakfast room can possibly seat 16 people. So we had to take our food back to our room. There were too many people in that small area to comfortably move around and gather your things. The water from the juice machine was TERRIBLE. Tasted like it had never been cleaned before. It was gross, we had to just dump it out. If we were passing through this area we would probably look elsewhere. It was alright but not worth 130.00.

pete P, General Manager at Best Western Gardendale, responded to this review
We are sorry you had a problem. We are in process of remodeling the hotel and everything will be new Our breakfast will become bigger during the remodel. I am sorry the water tasted so bad but there is not a whole we can do the machine is cleaned everyday but that is our city water and it always taste bad. They put all those chemicals in our water. I would hope that you would come back to see after the remodel and give us another try.. Thank you for your feedback.

"Family trip"

4
21/06/2018

We stayed at this hotel while we were in town visiting family. The staff was very friendly. The room was clean and the beds were very comfortable. It is a bit hidened but well worth the stay. Wish pool opened earlier in the mornings.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I think I have a great staff, they always treat the guest like family. My girls work hard to keep these rooms clean. I also think our beds are great. Yeas we are hidden but also close enough to everything. I wish you had asked we would have opened the pool earlier. Hope to see you soon.

"Thank goodness for Best Western. "

5
27/05/2018

Checked into a different hotel but stayed less than an hour but that is a different story. We checked in to Best Western very late. Desk clerk was friendly and helpful, and even gave us a discount after she heard the horror story we had just experienced. Room was clean and beds were so comfortable. We will stay there again!

pete P, General Manager at Best Western Gardendale, responded to this review
I am sorry you had a bad experience at the other hotel but I am very glad you had a great experience with us. I think my girls are great and treat everyone like family. I also think our beds are very comfortable. We hope to see you soon. Thanks again

"Grandchildren Visit"

5
16/05/2018

Quick trip to Gardendale to attend an honor awards ceremony for grandson gave me an opportunity to visit grandchildren and their parents and get to know the area better. Hotel provided comfort and relaxation that was vitally needed. Perfect location and ideal room and environs.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. Congratulation on your grandson's award it is always nice to be able to visit with family especially grandchildren. I have always said if we knew they were so much fun I would have them first. I am also glad that you were able to get some rest with us. Hope to see you again soon.

"Stayed one night"

4
19/04/2018

Booked room for a night on our way to Biloxi Ms. Clean room, staff was great, quiet stay, was on the 3rd floor, only thing was the breakfast room was not very big, lot of people there the next am eating and was a little tight for space, but over all was pretty good night.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I am glad you had a nice stay. Yes I agree our breakfast room is small but we are going to remodel the hotel and hopefully make it bigger soon. Hope to see you again soon.

"really bad hotel"

1
15/04/2018

these people give you wake-up calls when you did not request them. the hotel was not as advertised. the rooms are not at all sound proofed. the bathroom needed repairs. do not eat breakfast here. do not drink the brown water they call coffee.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. This guest has already been responded to by a phone call from the general manager.

"Noisy"

1
10/04/2018

Hotel is in need of a remodel. Made reservation on their website for a king. When I arrived was told I had reserved a smoking room (didn't even no those existed anymore). Only room left was a handicap room with two full beds next to front desk. Everything was old and outdated. Beds were extremely noisy anytime you got in or out or even moved. Room above us bed must have been worse because we heard them move every few minutes. Didn't get much sleep. Drive past and find another hotel.

pete P, General Manager at Best Western Gardendale, responded to this review
I am sorry you had this problem but at least we had a non smoking room to move you to. We have never had anyone let us know about the beds making noise. I will let you know that we are going to remodel the hotel. Thank you for your feedback

"Glad we chose here! "

5
07/04/2018

We were on our way to Florida and stopped here. We liked the peaceful location up on a hill yet with eating establishments close by. Our room was very clean, quiet and the bed was comfortable. Check in was a breeze with complimentary cookies and the next morning we enjoyed an excellent hot breakfast!

pete P, General Manager at Best Western Gardendale, responded to this review
We are glad you choose to stop with us. We also think it is peaceful up here on hill. I have a great group of girls that keep our rooms very clean, and a great breakfast girl for our breakfast. Hope to see you again soon.

"So much smoke, they asked us to spray the room! Turned on heat, thought it was going to start on fire!"

1
07/04/2018

Smoke filled rooms, burning smell from cool/heat unit in room. Stayed here en-route to Florida, arrived late at night. Went to the two rooms we had booked through Best Western.com. they were smoking rooms. The hallway was like one big smoke cloud. Immediately went down to ask for new rooms - none available. Told we had booked smoking rooms - see photos nothing on our email confirmations told us this.Tried to find other property in the area to stay - no luck. In desperate need of rest, we were handed a spray bottle to go and spray the hallway and rooms. Spray was strong, and wasn't sure what we were breathing in. Room was cold as fan running at 61 degrees, I turned it to heat The unit smoked and let out burning smell. Felt unsafe, turned it off. Needless to say we did not get any sleep. Manager refused to offer any compensation to guests and told us to call Best Western. This was a horrible experience, would have had more understanding if the property manager/owner would have helped her guests.

pete P, General Manager at Best Western Gardendale, responded to this review
Sorry you had a problem with the room the reservation was made through third party and we did not have any other rooms to move you to Our heater smoke when they turned on for the first time after the ac has been on, you were never in any danger.

"Outdated and no hot water!"

2
02/04/2018

Stayed here on way to Florida 3/30/18. The room was very outdated and dusty. Definitely time for a make over. Also there was NO Hot water ! We got up to shower and had to take freezing cold shower and no ice machine. The Breakfast was nice and front desk staff was friendly. Very hard to find on long road. No marked well.

pete P, General Manager at Best Western Gardendale, responded to this review
We are going to remodel the entire hotel. The hot water was backwards the cold where hot should be and the hot where cold should be. The ice mach was at the end of 1st and 2nd floor at the back of the hotel.

"Better Than Expected"

5
25/03/2018

This hotel was rather top notch from what I was expecting. First of all, they have us a gift bag with a couple water bottles and snacks. The room was nice and had a mini fridge and microwave. The breakfast is the best I've ever experienced. There was a wide variety of hot and cold options. This was well worth getting up for, and we're not big breakfast people. My only complaint is that the elevator smelled like smoke and the air in the room was stale.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I am so glad we were better than you expected. I have a great staff. I think our breakfast is really good to. I am sorry about the smoke we will be soon remodeling the hotel and getting rid of the smoking rooms on the third floor where the smell is coming from. We try to keep the smoke smell away but sometimes we just can't because of the smoking rooms. Hope to see you soon.

"great jewel on a hill"

5
24/03/2018

We stayed at the Best Western Gardendale, In Gardendale Alabama, while on a trip from Long Beach, Mississippi, we were not sure where we were going to stay that day, so we checked our phone for possible locations, and i'm glad the Best Western Gardendale came up. we called was quoted a great price, when we arrived at the hotel everything was great.,

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for staying with us, and for your feedback. I am glad you had a great stay our staff does everything it can to make our guest feel at home. Hope to see you soon.

"A Great Stop"

5
16/02/2018

Driving to the Panhandle from Michigan we found this little gem. Sharon at the front desk was extremely helpful and honest. The rooms are big and clean. The bed was really comfortable and we enjoyed the snack and full breakfast. We will definitely be back.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I think we are a little gem hidden away up here on this hill. Sharon is great but don' t tell her she might get the big head. Our beds are very comfortable I call it crawling in a cloud. We hope to see you soon.

"Just a stop overnight "

4
07/02/2018

Rhonda was very accommodating over the phone as we drove and made reservation. Room was big, clean and comfortable. The only complaint we have is there was something in the backstairs on the 3rd floor that banged, and vibrated our room on the 2nd floor. It happened one time before we fell asleep then 3 more times during the night. Didn't last long but front desk night/morning didn't seem to know anything about it? Breakfast was good and plentiful. Good stay except for banging noise.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. We have located the noise you are talking about and have fixed it thank you for letting us know. We hope to see you soon.

"Nice Stay"

4
02/02/2018

Deborah at the front desk was very pleasant and professional. Set a positive tone for our stay. Mattress a bit stiff for our liking but comfortable. Breakfast was fine and area was very clean. Would stay here again.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for feedback. We think Debra is great also.I am glad you had a great stay. We hope to see you again soon

"Pleasant experience"

5
10/01/2018

My wife and I had driven 500 plus miles that day and being in our mid-seventies were very tired. The check-in experience was fast and the employee at the counter was very efficient. Our room was very clean -- one of the cleanest we have ever stayed in. The bed was comfortable and we had a good night's rest. The breakfast selection was more than adequate .

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. We are happy you chose to stay with us. I think our beds re comfortable also. Our housekeeping staff is very good and does keep our hotel clean. I think our breakfast is very good also and my girls do a great job at keeping it that way. Hope to see you soon

"One night stay"

5
07/01/2018

Just a one night stay. The staff was extremely nice and helpful. The hotel and room was clean and quite. My wife was having a operation at UAB. This hotel was a short distance away. She was to have a 2nd operation 5 days later, but it was postponed. I had booked a room for the 2nd operation, but canceled that room. It was a pleasant stay the one night and we will stay there again when the next operation is reset.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I think I have a great staff. I hope your wife is doing well see you soon.

"Hotel is very dirty and smells of mildew"

1
26/12/2017

Upon arrival was given smoking room that said non smoking on door and online, but was told that type of room is only a smoking room, next room moved to had ants all over it and was told that's just what happens when you live in the south. Ne,t room we were moved to smelled like mildew, actually the whole floor had the smell. We were told that even though we were down graded to a different room they couldn't adjust price because we booked on there website. And after other room conditions we wanted to leave but they would not give us a refund. Horrible would not recommend to anyone, stayed at drury inn last time and was so much better.

pete P, General Manager at Best Western Gardendale, responded to this review
I apologize for letting you down during your stay with us. I was told about the ants in the room and you having to be moved into a different room I wasn't aware of the musky or moldy smell. I spoke to the clerk and she said nothing was ever mentioned about you leaving or wanting your money refunded I'm somewhat confused because this was a two night stay did all this occur on the second night also with the reservation being third party you will have to take care of this with them.

"Excellent staff!"

5
21/12/2017

Breakfast was okay, rooms were large and comfortable, but the best thing about BW in Gardendale is it's staff! It's rare that I have stayed at a hotel where they literally made me feel right at home. I have found it at the pristinely clean Best Western in Gardendale. Wonderful, staff who wanted to make our short stay perfect! And they did! Thank you! The walls were a little thin and our neighbors not very quiet, but that was not anyone's fault.

pete P, Front Office Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. We strive to make your stay great please if you any suggestion about breakfast let us know. I think I have the best staff of all, they make everyone feel at home just like family. We hope to see you again soon.

"Nice hotel on the top of a hill."

5
11/12/2017

Very nice hotel that offers a full breakfast, easy check out and check in, ample parking, rooms was extremely clean, beds were nice and firm, and the staff were extremely friendly and helpful. Would definitely stay here again.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. We try very hard to make stay very easy from check in to check out. My girls that clean these rooms take great pride in making sure they are clean because this is their house. We look forward to seeing you again soon.

"A great place to spend a night or longer"

5
10/12/2017

I was in the area on business and I needed a room. I stay usually at Best Westerns. I found this one on line. I booked, using the BW App. I was not disapointed and may well come back again for leisure.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. We are so happy that you had a wonderful stay even if it was for business, we hope to see you soon for just some fun and down time.

"Great hotel"

5
08/12/2017

I stay here often. The staff are great and my room is always clean and ready when I arrive. Quiet during sleeping hours. Comfortable beds. There is a hot breakfast with lots to choose from. I would recommend this BW to all my friends!!

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I think I have a great staff and a wonderful breakfast. Thank you for your recommendation. We look forward to seeing you soon

"occupant"

5
21/11/2017

the hotel was wonderful in all aspects of the stay.. the breakfast was great and the crew was so polite and helpful with asking if we needed anything else. the check in lady was polite and thoughtful also..

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. I am glad you had a great stay. I also think our staff is great. We hope to see you again soon.

"Level and length of noise a real problem"

2
14/11/2017

Even tho I called a couple of times to report pouncing on the floor above nothing stopped this. I was informed there was nothing more they could do. The noise stopped around 1:30 a.m. and then began again around 3 a.m. We got little sleep. Staff simply not willing to resolve this issue

pete P, General Manager at Best Western Gardendale, responded to this review
The guest was called down twice after this noise was reported. I am sorry you had this problem but we did all we could. Thank you for staying with us.

"Will stay again!!"

4
13/11/2017

The staff was amazing! The breakfast was great! Everyone was so nice and friendly.. The only thing I would say is that the beds could be a bit more comfortable. Still, I would definitely stay again! Thank you, Best Western!

pete P, General Manager at Best Western Gardendale, responded to this review
We are glad you chose to stay with us. I think my staff is amazing and our breakfast is wonderful and with a big variety. Our staff always treats all of our guest as if they were family staying in their own home. We will be remodeling our rooms soon and getting new everything. We hope to see you again soon.

"Great Customer Service"

4
05/11/2017

In town for a family wedding and the Best Western Gardendale was the most convenient hotel. The customer service provided by Sharon & Rhonda was exceptional. The hotel, while not fancy, was clean and offered everything we needed for our stay.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. Rhonda and Sharon treats all the guest as if they were family I think I have a wonderful staff. Our girls that clean the place do a wonderful job and try to make it feel like home. Hope to see you again soon

"It smelled"

1
19/10/2017

We paid over $150 for one night all the chairs were hard chairs no we're comfortable to sit the beds were hard the air conditioner had a mildew problem and there was a general foul order on the third floor we stayed

pete P, General Manager at Best Western Gardendale, responded to this review
I am sorry you had a problem with the chairs and the bed being hard. The third floor is our smoking floor for now until we redo the hotel soon. I hope you will give us another chance to make it right. We look forward to seeing you soon.

"Safe, clean and a great deal."

5
16/10/2017

I have stayed here many times alone and I feel safe here. Some areas in Birmingham I wouldn't stay due to the safety issue. This hotel is sitting on a hill and it's quiet even though the interstate is down the hill. There is a Cracker Barrel right at the hotel and many other restaurants are on the there side of the interstate. A shopping mall is at the next exit South which only takes minutes to get there. This isn't a Westin hotel but it's a great hotel. I will stay here again.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for staying with us. We are in a safe area just outside of Birmingham. Yes eating places and shopping is one thing we are not lacking just about any kind of food and shopping you need. We are not far from a lot of other places either. We look forward to seeing you soon.

"Business trip and Bama Game!"

4
08/10/2017

Great for the price. Staff great, clean, great breakfast, very comfortable rooms! Price good. Close enough to shop and dine, yet not noisy with traffic. Definitly our next Bama game or business trip will be a stay at this location!

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for staying at Best Western Gardendale. Our housekeeping is great at keeping the rooms clean we are very picky about this our rooms are comfortable. Eating places and shopping places is one thing we are not without. We look forward to seeing you again soon.

"Clean, Quiet, and Comfortable "

4
06/10/2017

Stayed at Best Western Gardendale for one night during our travels. We found it to be clean, quiet and comfortable. Asked for dinner suggestion and we went for b-b-q (Jim And Nicks B-B-Q) and it was delicious. I would return to this hotel.

pete P, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback, and staying with us at Best Western Gardendale. My girls do a good job at keeping the hotel clean, I think I have a great staff, we are quiet up here on this hill. Jim and Nicks is a wonderful place to eat the food is great I think it is because everything is so fresh. We look forward to seeing you soon.

"A good stay"

4
02/10/2017

Good value , clean and courteous personnel. Traveling through from visiting with family members, enjoyed the hot chocolate and hot breakfast. Signed up for their frequent travelers program. Looking forward to visiting more locations

, General Manager at Best Western Gardendale, responded to this review
Thank you choosing this Best Western while visiting with your family. I think our breakfast is awesome also thank you for becoming a loyal Best Western Rewards member the program has some great perks. Since you signed up during this promotion you will receive double the points and they add up quit. We hope to see you soon.

"Poor experience"

2
01/10/2017

Signage to locate motel almost non-existant. Charged a $1 for making a reservation. Charges at check in more than on the confirmation. Loud talking and pounding on doors at 5:30 a.m. Not a good experience.

, General Manager at Best Western Gardendale, responded to this review
Thank you for your feedback. We are working on getting the must grown up trees cut down it just takes a while to get the paper work done. I am sorry for the 1.00 dollar charge but the hotel does not do that it is usually a third party that the reservation is made with. Not real sure who would be knocking on doors that time of the morning because there were very few guest in the building that night and our staff does not start work until 8:30 in the morning. Sorry for the inconvenience. We do hope you will try us again. Thank you

"Best Western, Always a great choice"

4
30/09/2017

Needed a quiet, clean place to stay. Saw the BW sign on the hwy I65, we know we can count on BW for just that reason. Always a good experience, and staff very friendly and helpful. Thanks Best Western

, General Manager at Best Western Gardendale, responded to this review
Thank you for always staying at Best Western. I think I have a great staff they always treat every guest as if they are family or a long lost friend. We look forward to seeing you again soon.

"Great Nights Sleep"

5
25/09/2017

Comfortable and quiet with clean updated room and a great breakfast in the morning. All the staff were overly friendly, almost to a fault, and very helpful about pointing us in the right directions when we needed them. Bed was one of the most comfortable we've slept in for ages. Wish I could have brought it home with me.

, General Manager at Best Western Gardendale, responded to this review
Yes our beds are comfortable I have slept in them several times. I think I have the best staff in the world and they are like that away from work also. Ann Dujon general amnager

"Mold in air conditioner"

2
18/09/2017

There was a strong odor smell coming out of the air conditioner. Upon entering the room, there was strong chemical smell in the room masking the mold smell. We alerted the front desk of the problem and was told that it would be handled. It never was.

1006ann, General Manager at Best Western Gardendale, responded to this review
I am so sorry we let you down our your visit to our property. I'm not sure where the musky smell was coming from. There were several rooms during this week that had a funny smell. I believe it was from all the excess rain we had from the effects of the hurricane. I cant guarantee this but we have never had this problem before. We are working on fixing our A/C's during this time to make sure that this doesn't happen again. We thank you for your honesty and hope that you would give us a chance to make it up t you if your ever in the area again. Kind Regards, Ann Dujon

"Good place for a weary traveller"

5
04/09/2017

If you are looking for luxury, look elsewhere... but if you want a well-maintained... welcoming... clean.... quiet... safe place to stay this is for you. It was the best night sleep I had on a long road trip.

, General Manager at Best Western Gardendale, responded to this review
Our beds are comfortable and we are quiet so I am glad you had a good night sleep. Thank you hope to see you again soon.

"Great"

5
21/08/2017

Great time had by all was a wonderful time it was our anniversary it was wonderful to be able to spend an evening alone with my wife and thank you very much the room is clean and the bed was immaculate

, General Manager at Best Western Gardendale, responded to this review
I am so glad you had a wonderful anniversary with us. Hope you have many more. I will be sure and tell my girls that work housekeeping about the room and the bed. Thank you for staying at our hotel we hope to see you soon.

"Great stay!"

5
20/08/2017

No complaints here! The night clerk, Sharon, was very friendly and helpful! Our room was clean, the bed was comfortable, and fast wifi! We didn't have breakfast, but it looked really good! We will definitely be back again!

, General Manager at Best Western Gardendale, responded to this review
I am so glad that you had a wonderful stay. Sharon is great employee to have. Our housekeepers do a wonderful job. Sorry you did not have breakfast it is very good next time. Hope to see you soon.

"Disappointed"

3
15/08/2017

The towel rack broke when I removed a towel, but the staff did fix it very quickly. The bathroom door did not latch shut and would pop open. There were some other minor broken items in the room that didn't necessarily affect the overall stay. But it was surprising to find them in that state. The bed was very hard.

, General Manager at Best Western Gardendale, responded to this review
I am sorry for the bathroom door acting crazy we did get it fixed. Just to let you know we are going to redo the whole hotel on the inside that means new everything. Hope to see you soon.

"Great Accommodations and Hospitality"

5
08/08/2017

We had to change hotels at the last minute and Rhonda was very helpful and found us exactly what we needed. Price turned out to be significantly cheaper than the hotel we had originally reserved. The room was clean, AC running, and everything in place.

, General Manager at Best Western Gardendale, responded to this review
Sorry you had to change hotels, but e are glad you chose to stay with us. Rhonda is a great employee and treats all her guest as family I am glad we had the room you needed. See you soon.

"Gardendale hsopitality was top notch"

5
08/08/2017

We visited family in the area and had a very nice stay at the Gardendale Best Western. We stayed at 2 other BWs on our trip and none of them had Tennis Channel on their tv line up, but Gardendale did and I am a big tennis fan.

, General Manager at Best Western Gardendale, responded to this review
Than you for the great review on our hotel my staff is great. Our channels were just changed so I am glad we had a channel you really like. Hope to see you soon.

"Always a wonderful experience"

5
07/07/2017

This particular hotel has been serving us for the last 16 years! Our grandchildren live here and Ms. Rhonda, the manager, couldn't be more helpful. When I call to reserve a room, she always remembers me. She takes pride in making us feel welcome and everything is always ready and waiting when we check in! She has the personality that makes the success of this hotel property! She truly cares about her customers! When in this area, stay at the Best Western in Gardendale, AL!

, General Manager at Best Western Gardendale, responded to this review
Rhonda is great she take care of her guest as if they were at her house and really cares about the stay and their families. Thank you for being so loyal all these years. I will tell Rhonda what you said see you soon.

"Good overall"

3
14/06/2017

The staff were very nice and knowledgeable of the area. They were also very accommodating and were able to meet all our needs during our stay. The only issue was the humidity was so high in the area that the room was sort of damp but it wasn't uncomfortable.

, Front Office Manager at Best Western Gardendale, responded to this review
Thank you for staying with us. Most of our staff either leaves in the area or has lived in this area or very close to it. I am sorry about the humidity but this is the south (ha,ha) we put up with this all summer, and we do our best to stop the rooms from feeling that way. Thank you again we hope to see you soon.

"Nice hotel, located up a steep hill"

5
28/05/2017

Stayed overnight with a large U-Haul truck. Great hotel, good breakfast, but not the best physical location for a large U-Haul. It is located up a steep hill. Not a problem for cars, but a bit of a challenge for a fully loaded truck. Stayed in late May, pool was not yet open. No important for me this trip, but if you care about such things you may want to call ahead.

, Front Office Manager at Best Western Gardendale, responded to this review
We know the hill is a bit of a pain but we are glad you stayed with us our pool is now opens it opens the last weekend of May every year. Thank you again.

"Lovely place to stay"

5
12/05/2017

My husband and I were there for 2 nights while having Dr appointments in Fultondale. Deb and Rhonda are so nice . Rooms are always very clean. Breakfast is fantastic and has a good variety of foods.They will do their best to make your stay perfect.

, Front Office Manager at Best Western Gardendale, responded to this review
Sorry you had all those Dr. appointments but glad you were able to stay with us. We hope to see you soon but hopefully not for Dr. appointments.

"Great"

4
04/05/2017

My stay was nice. The area was secluded which was wonderful. The staff was kind and assisted me with finding a restaurant for dinner. The location was near restaurants and shopping area. I will mostly stay at this location again when in the area.

, Front Office Manager at Best Western Gardendale, responded to this review
We are off the interstate and up on this hill where noise from the road is far enough away that you do not here it. That is one thing Gardendale is not lacking is places to eat. Thank you and we look forward to seeing you soon.

"Horrible smoke smell"

1
23/04/2017

We were in a non smoking room on a non smoking floor. Smell of smoke in the elevator and in hallway on our floor was overwhelming. Came into room at times. Thankfully we were only staying one night or would have left early.

, Front Office Manager at Best Western Plus Gardendale, responded to this review
I am sorry about the smoke smell you were on the floor with smoking rooms at the back of the hall we try real hard to keep the smell down.

"Friendly Staff, good location"

5
20/04/2017

I arrived at 10pm. The online reservation that I made defaulted to a smoking room, which I did not want. The lady who checked me in saved a non-smoking king room for me just in case it was a mistake. I was so grateful!!! I want to say an extra thank you to Sharon Pair for saving the non-smoking room for me. I was so tired when I arrived after a long day of driving and I really really appreciated it. Sharon was so friendly and kind, she really went out of her way and did a great job. The only disappointment was that the lobby, elevator and hallway all smelled of cigarette smoke. Apparently they still have smoking rooms and it smelled bad everywhere. Luckily my non-smoking room did not smell of smoke, thank goodness. The room was nice and updated. The hotel was also in a peaceful, quiet location.

, Front Office Manager at Best Western Plus Gardendale, responded to this review
We do try to save room just for this reason. We are trying to fix this problem and hope to have it resolve soon. Thank you

"Best western Gardendale"

5
11/04/2017

This hotel was amazing to say the least the lady I dealt with at the front desk was awesome at her job and went above and beyond for me to have the best stay that I could! I would highly recommend this hotel for anyone going to the Birmingham area! The only problem I had was someone slit my trailer tire and wrote some very nasty things on the side of my trailer! I tried to call to see if they could check the cameras to see who done it but no one had answered the front desk phone!

, Front Office Manager at Best Western Plus Gardendale, responded to this review
I am glad your stay was awesome and thank for recommending our hotel to others. Did you report the slit in the trailer tires. What day was it you called and I am sorry about the tires and no one answering the phone but if you can call us I will try to find it on the tape and find out who did not answer the phone. Thank you again for staying with us. I hope to see you soon.

"Great customer service with great employees. Clean and organized hotel"

4
10/04/2017

Very nice service, rooms, quiet environment, smoking rooms as well which are very hard to find in hotels now. Overall satisfied, will be going back. Prices are also reasonable and affordable, great staff!

, Front Office Manager at Best Western Plus Gardendale, responded to this review
We are glad you had a great stay. Yes you are right it is hard to find hotels with smoking rooms, ours stay full most of the time. We look forward to seeing you again soon.

"Great Place to Stay"

4
07/04/2017

Close enough to Birmingham yet quiet town with many stores and restaurants and better price. Walmart and Target near. Very good breakfast with many options. Very caring staff! Great location! Comfortable bed and pillows. Fridge and Microwave in room.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
The eating places is one thing Gardendale is not without, and we are glad because if you are here for awhile to do have a big chose. Our shopping is great we are close to everything. Our beds are comfortable all of us have to sleep in them a time or two. Thank you for staying with us we look forward to seeing you again.

"Very kind and helpful staff."

4
04/04/2017

The front desk staff was very kind and helpful. The room was clean. The hotel was located far enough off of the road to have a quiet environment for sleeping. The breakfast offered a variety of options from eggs, waffles, and pastries to bagels, fruit, and yogurt.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for your feedback. We are glad you stayed with us. Our front desk enjoys their work. and we strive to make our hotel very clean. We are glad you had a good night sleep. We do strive to provide a good breakfast after all you know what they say breakfast is the most important meal of the day. Thank you again.

"Will Definitely stay again"

5
28/02/2017

This motel is a beautiful, clean and comfortable motel. I would recommend it to everyone. The staff is very helpful and friendly too. Just don't miss the entrance and pass it up. My husband and I will definitely be staying again.

, General Manager at BEST WESTERN PLUS Gardendale, responded to this review
I am glad you enjoyed your stay with us. Thank you for saying the hotel is comfortable and beautiful we try our hardest to make it that way. Yes our entrance is hard to see but that will be changing soon with new signs. We are glad to hear that you will come back and stay with us we look forward to seeing you again.

"Great Stay"

5
20/11/2016

We stay at this hotel fairly often and have always been satisfied with our stays. The rooms are well-decorated and the beds are comfortable. I especially took a critical look at the restroom and was not disappointed. It was very clean and well lit. The toilet and shower are in a room separate from the vanity and sink. This allows my husband to take his shower while I put on my make-up. The breakfast is basic but adequate. There are eggs, sausage and waffles as well as other breakfast items such as muffins, yogurt, and fruit. The staff is always friendly and accomodating. I recommend this hotel to other friends who stay in this area.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for staying at Best Western Gardendale

"Overnight stop near I 65"

5
17/11/2016

This hotel is located just off I 65, exit 271. It was reasonable and a great mini suite with king bed. Rm 220. Gentleman at front desk was not speedy but rather thorough and pleasant. Location not walking distance to restaurants but they have 3 pizza places that deliver. Other sit down places are east of the hotel 3-5 miles down the main road. Bed was comfortable and everything was clean. It was a very pleasant experience. I would recommend to anyone.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for staying at Best Western Gardendale

"GREAT"

4
29/10/2016

smaller looking hotel and from the outside I expected a basic small room but we got a mini suite- very nice, clean rooms, good beds etc wished we could've stayed another night. Good location to where we had business

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for staying at Best Western Gardendale we appreciate you feedback.

"Overnight stay"

5
19/10/2016

As we were traveling south, BWP was there when we needed a place to stay in the middle of the night. The hotel was very clean, comfortable and the staff very hospitable. Their continental breakfast was bigger and better than I've ever have. Highly recommend.

pete p, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for choosing Best Western Gardendale

"Well deserved Excellent rating"

5
02/10/2016

Convenient, quiet location close to Interstate, restaurants, short ride to Birmingham. Very clean property, attentive staff, good size rooms, comfy bed with real comforter not some thin cover, plenty of hot water and free flowing bathroom drains, full breakfast and reasonable rates all combine to produce a rating of "excellent" in my opinion.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205 631 1181. Thank you again for taking the time to complete the survey. We appreciate your feedback Sincerely, Rhonda Gipson Assistant Manager BEST WESTERN Gardendale

"Alabama Vacation"

5
24/09/2016

This Best Western is on a hill away from traffic. The location has a natural beauty that makes it a pleasant place to stay. The lady who checked us in was very friendly and easy to converse with. The facility is in a top rate condition. The room was outstanding all the way around. We enjoyed our breakfast in very nice surroundings.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205 631 1181. Thank you again for taking the time to complete the survey. We appreciate your feedback Sincerely, Rhonda Gipson Assistant Manager BEST WESTERN Gardendale

"Comfortable stay."

4
16/09/2016

The hotel and room is nice but the front desk staff goes above and beyond. The room is nice and the area is even better but I have no reservations in recommending this hotel for anyone needing a room in the Gardendale area. I will be staying here again in the future.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205 631 1181. Thank you again for taking the time to complete the survey. We appreciate your feedback Sincerely, Rhonda Gipson Assistant Manager BEST WESTERN Gardendale

"We should have stayed somen here else."

2
23/08/2016

We were passing through, it was late and raining. We stopped here for the night. The front desk clerk seemed very distracted and confused. Our room was musty smelling and the bed was very uncomfortable. I would think for the price there would at least be queen sized beds. I don't think I would stay here again.

, Front Office Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205 631 1181. Thank you again for taking the time to complete the survey. We appreciate your feedback Sincerely, Rhonda Gipson Assistant Manager BEST WESTERN Gardendale

"Best Western Plus Gardendale at the Top of the List"

5
21/08/2016

This is a great place to stay whether driving through or planning an extended stay. The staff is friendly and professional. There have been very few problems but if there was one it was corrected in a timely manner. The beds are comfortable and the internet is fast. The channels available on the TV provide a variety of interests. The breakfast is fresh including make your own waffles, sausage, eggs, and white gravey. There are mini-muffins, yogurt, and fresh fruit. We always look forward to our stay. The hotel is located near a great variety of restaurants and fast food places.

, General Manager at BEST WESTERN PLUS Gardendale, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205 631 1181. Thank you again for taking the time to complete the survey. We appreciate your feedback Sincerely, Rhonda Gipson Assistant Manager BEST WESTERN Gardendale

"Acceptsblr place to stop for the night"

3
14/08/2016

The room was clean, and the beds were comfortable. I'm not sure what made this a Best Western Plus ... to us, it was just a typical mid-grade hotel. The Internet service was less than adequate ... after about 10-15 minutes of use, it just shut down. Our devices showed as connected, but there was no data being sent or received. We passed on the breakfast - we just aren't fans of the typical hotel breakfast. All in all, it was an acceptable place to stop for the night on our way home from vacation.

"QUIET"

5
06/08/2016

An excellent hotel. Clean, well appointed rooms. Sits back by itself away from the highway but not too far to drive to restaurants. Beds were comfortable. A very nice breakfast. Good parking. Friendly staff. Definitely would make this a stop if traveling anywhere in the area again.

"Great Stay"

5
01/08/2016

Miss Sharon was awesome and so sweet. The pool was cool as well it had different color of lights for the night and I can't recall ever seeing that in a hotel pool before. Work on that breakfast and ya got 10s across the board from me!

"Just better than average"

3
25/07/2016

Please see negatives- pool was not cleaned up once in 7 days, ice machines- only one functional, rooms need a critical eye to improve. Staff is outstanding! Friendly, helpful, keeps a close eye on the place, local police do to.

"Accommodations were perfect!"

5
25/07/2016

I was in Birmingham because of a medical emergency and the hotel was very accommodating. They made sure that the room was ready upon arrival and the check-in was quick. Since we were exhausted this was very helpful.

"Temple Trip"

5
17/07/2016

Monthly my husband and I travel to Birmingham to visit the Latter-day Saint temple. We have been staying at this hotel for over 3 years and have not been disappointed in the stay. They have worked hard to upgrade and make this hotel a five star experience. We are routinely welcomed by courteous, professional staff. The room is well decorated and the beds are comfortable. I have had good wifi connection and the TV is new. If you are in the area, we recommend considering this hotel for your stay.

"Our Return Stay"

5
08/07/2016

This a very clean, pleasant Best Western. The staff is efficient and kind. The rooms are clean. The complete breakfast is a lifesaver for families. This is our second stay and it is now marked on our map. Thank you Best Western for Gardendale.

"Overall an excellent experience "

4
29/06/2016

We arrived late at night after traveling many hours and were met with great service. Our room was very comfortable and clean! I did have two tiny complaints: 1 there isn't a trash can in the bathroom. That can be a real problem for ladies. 2 the deadbolt does not lock. Thankfully the other lock does work but if traveling alone this might be a bigger issue. Overall an excellent experience!

"Rude & Disrespectful Staff "

2
28/06/2016

Fortunately, we didn't get a chance to stay here. The front desk manager, Rhonda Gipson was very nasty and disrespectful. We were traveling home from vacation searching for a place for a place to stay that evening around 9pm. Everything seemed to be booked within a 70min radius. I walked in without my husband, and Rhonda was on the phone. She looked up and glanced at me. I didn't expect her to speak to me right away until she got off the phone, of course. She proceeded to talk with someone about their stay at the hotel and after inputting their information she gave them a confirmation # and advised them when they came in to just stop by and grab keys to their room. We had called maybe 10min prior and Rhonda advised us there were 2 rooms available. A couple walked in with food a moment later and she got off the phone and proceeded to talk with them. 10-15min had passed since I walked in. Not acknowledging I was there she struck up a conversation with the couple. I walked a bit closer to the couple, maybe 1ft and she still ignored me. I walked out and walked back in because I couldn't believe how disrespectful she was being. I interrupted them and asked her "if she saw me standing there?" She said very rudely and nasty "yea I see ya standing there" and proceeded with her conversation with them. They stopped talking to her wondering why she hasn't helped me. I told her she was very rude and walked out. I advised my husband what had happened and he walked in without me and she proceeded to talk to him as soon as he stepped in not knowing he was my husband. He asked about a room and she replied and then asked her why she didn't acknowledge me (his wife whom had just stepped in a moment ago) and she replied "because she was giving the couple her undivided attention." He replied "but my wife was standing at the desk right in front of you long before they had even arrived to the hotel." She had no response. There were cameras and I advised corporate and the customer care team to take a look at them.

"Nice property - secluded but close to the city."

5
21/06/2016

I stayed here for business, but brought my family. The hotel was very nice and clean and the staff was very friendly! We had a King suite, which was very spacious. The free breakfast was very good. Check in and check out was speedy. I would definitely stay there again!

"great stay"

5
02/06/2016

Great staff, clean and large bathroom, comfy pillows, good bed, looked like a good breakfast, although hubby won't eat at hotel breakfasts. I did think it was a little pricey, although the staff made up for it.

"LOVE BEST WESTERN"

5
31/05/2016

We lodge at this Best Western twice each year while attending a church function near Haden, AL. The staff is friendly, and does everything to insure that we have a great place to stay. The location of the hotel is great because it is near an interstate as well as being close to eateries.

"Great Place to Stay!"

5
22/05/2016

We love staying at the Best Western Gardendale. The staff is friendly and accommodating, the rooms are clean, and the bed is comfortable. We have stayed at this hotel for a number of years and have never been dissatisfied. They have made numerous improvements and are getting better and better. The breakfast in the morning is adequate for a good healthy meal. Because of this hotel, we have become Best Western customers when we need to stay in other cities for soccer tournaments.

"Know before you go"

2
15/05/2016

There seem to be a lot of variables with this hotel. The location is good. It is close to eating places and shopping. It is clean. The people we met were friendly and nice. Our bed was comfortable and the room was pretty big (King Study-Non smoking) I liked that they provide a caddy for moving luggage in and out and I liked that they had a luggage rack to put your suitcase on, though it was on the far wall away from the closet and bath, so we never used it. There is a cubby for a fridge and microwave beside the front door. It seemed rather dark but that could be because the overhead light did not always work. Also there was no night light in the hairdryer or anywhere else. There was a coffee maker and coffee, no tea. The bathroom is compact and awkward with only one towel rack which is coming loose from the wall. There was a small sofa near the window and A/C unit which was uncomfortable because it was hard and low and also because if you sat there the A/C blew on you. (No extra blanket, pillows or covers provided) The light blocking curtains were tucked in with the sheers in a rather tacky way but I left them b/c it didn't look like I could close them again if I disturbed them. That turned out to be fine because I developed a headache soon after moving in. For us, the greatest disadvantage to staying here is that it is not a "No Smoking" hotel, a fact that escaped my notice when booking. Big room tip: do not stay on third floor if you are bothered by cigarette smoke like me. I booked through TripAdvisor and got a lower rate, maybe because you pay in advance. The hotel assigned us to third. We had no reason to question it, but we were immediately assaulted by the strong odor of stale smoke as soon as the elevator door opened on third floor. Directly in front of us were rooms marked "Non-Smoking". It was quite confusing. There were only a few of those. We complained to the front desk immediately after reaching our room but were told they could not move us because they had no more rooms. They have your money and you have whatever you have. We were due at a dinner in an hour, so we had to change and get going. The hallway was always noxious. Our room reeked mostly in the mornings and evenings when smokers were in theirs, but it was always unpleasant. I developed a headache rather quickly and kept it during the entire stay. The only thing that saved me I suppose was my bi-pap mask which I wear at night. I noticed as I unpacked that everything in my suitcase smelled like cigarettes. My husband was very unhappy with this hotel. He stayed out of it as much as possible. I did not go down to breakfast the first morning because of the headache, but he complained that he tried to eat the sausage and a biscuit and wound up throwing them away. The sausage, he said, was rubbery and the biscuit colder than room temp. I ate a protein bar in the room with tea I brought from home, put my bi-pap back on and went back to bed, trying to sleep when maids in the hall weren't calling out to each other or running a high-pitched vacuum.. To be fair, there were other food options which we tried the next day before leaving-yogurt, instant oatmeal and a boiled egg. There are the usual sweet rolls and standard bagels and a waffle machine if you want to cook. The dining area is quite small-maybe five tables, tightly clustered in one end of the lobby. Not very appealing at all. We left quickly since people were standing with food and no place to sit. For a low budget, this hotel offers a clean room and comfortable bed but be wary. Know what room you are getting before paying for it, and if you get sick from smoke keep going. There are other hotels in Fultondale, just one exit away.

"Great staff"

5
28/04/2016

Not only does the cleanliness of this hotel rank high . But they have a great and caring staff. Breakfast was put out extra early per our request . The hotel is just north of downtown but close enough to be convenient .

"Nice place to stay for business"

4
21/04/2016

Nice place to stay with small fridge/freezer and microwave. If you bring peanut butter, don't put it on the top shelf of the closet. While gone to a business meeting, I got back to a million tiny ants in the closet. I called the front desk. No one could come and spray, but they had spray that I could use. I moved all of my hanging clothes out and cleaned out the entire closet. Sprayed bug spray, then did NOT use the closet again. I live in Alabama, so I can say that while I have had tiny ants like these come in looking for water, I have never had them in a bedroom closet. I recommend that this hotel take steps to keep the ants outside of the property. I was on the 2nd floor, so the hotel needs to update it's ant invasion procedures.

"Clean, well priced"

4
02/04/2016

This is our second stay at this location. Both times, the hotel was very clean. The facility seems to be in very good working order. The bedding and pillows are very comfortable. In our experience, it is hard to find a clean hotel that has smoking rooms as sometimes we travel with a smoker in our group. You could vaguely smell smoke in the halls of our floor, but our nonsmoking room did not have any odor from the smoking rooms on the same floor.

"Always a good place"

5
01/04/2016

We have family nearby this location, and we stay there quite often. They are very accommodating of us and our teenaged autistic son who needs to be away from anything that sounds mechanical (i.e. The laundry room etc.) They are welcoming, and always make us feel quite at home. We look forward to our trips. They let us visit in the lobby breakfast area in the evenings when family stops in, and have even had coffee available for us to enjoy. We always have a clean room, and our family really appreciates the attitudes of the staff.

"survey"

5
13/03/2016

Staff was very attentive and friendly. Room was very clean. The king had a sofa and desk which was a plus. the internet was Free which was a surprise and worked without a problem. It offered a gym but I didn't use but will remember for next time. I would recommend the King Room to anyone.

"Friendly Place to Stay"

5
21/02/2016

We are fortunate to stay at this hotel at least once a month and are never disappointed. Over the years we have been coming to the Birmingham we look forward to staying at this Best Western. In fact, their friendly staff and increased quality of decor, rooms, and breakfast have prompted us to stay at other Best Western hotels as we travel with our grandkids for soccer. The beds are comfortable and the rooms are clean. It is evident that the hotel staff is proud of their hotel and do there best to make the stay memorable. Looking forward to future visits.

"Would Recommend"

5
05/02/2016

I have stayed at this hotel several times. Location is very convenient to interstate and shopping. The rooms are always clean and the staff is very friendly. Rates are reasonable and better than other hotels in the area.

"Great Trip"

5
17/01/2016

We always enjoy visiting with this hotel. The staff is pleasant, professional, and very courteous. The room have been tastefully decorated and the beds are comfortable. The TV's are modern and there is a variety of programs to watch. The wifi worked perfectly and we had no problems connecting. The breakfast was adequate and the staff greeted us with a friendly smile and helpful attitude.

"BW Gardendale"

4
05/01/2016

Very good room, ample space sofa & desk in side area from bed, very clean Only negative was the access road to the motel was up a steep hill and off of the main exit road from the interstate. There was a small sign pointing to motel at access road. Also minor issue with waffles sticking to waffle iron, but rest of breakfast was good and included hot eggs.

"My Stay a Best Western"

5
27/12/2015

Excellent! The hotel was great. Parking was easy and well placed. The hotel was easy to access. It was a great stay and we will definitely use Best Western in the future. The rooms were clean and the cable was very good. The bath and shower was easy to use. There were plenty of towels, soap, shampoo, etc. We had everything we needed.

"Well Pleased"

5
27/12/2015

Staff were friendly and professional. Room was clean. No complaints. Check in and check out were fast. We will stay at this location again as we often go to this area. This is the hotel we stay at when we go to this location. We have been staying at the Best Western Gardendale for years and no problems over all the years.

"SERVICE WITH A SMILE"

5
29/11/2015

Clean, smiling employees, good array of breakfast items, quiet,clean, convenient. Great relaxing option while attending family reunion in the Birmingham area. Desk clerks and breakfast area attendant always went out of there way to make sure our stay was enjoyable. thank you

"Warm and Welcoming"

5
23/11/2015

We stay at this hotel at least once a month and are never disappointed in the value and consistency in the room cleanliness, hospitality of the staff, the sleep quality of the beds, and the breakfast items. We enjoy our stay and always feel welcome. I had to visit Birmingham for a soccer training and the staff was very accommodating with a change in reservation. I look forward to our monthly visits and would not consider staying at a different hotel.

"Great Stay"

5
13/11/2015

We were on our way to Florida and stayed at your best Western. everything was wonderful and when we left I left my robe, my husband called and talked to Debbie (I think that was her name) telling her our situation, she checked it out and called us back, holding it until we went back home and picked it up. A special thanks to this lady.

"Good stay"

4
29/09/2015

We were passing through Alabama when we found this Best Western. Rooms were clean and very comfortable. Staff was friendly. The only issue I saw was in the main entry way it looked as if they have had a plumbing problem, several of the ceiling tiles had been removed.

"Pleasant Stay"

5
20/09/2015

We thoroughly enjoy staying at this hotel. The staff is always friendly, efficient and professional. We look forward to our monthly visit. The beds are comfortable, connection to the wifi was easy and the signal strong, and the free breakfast includes eggs, sausage, waffles and many other items. A great, relaxing stay.

"Avoid!"

1
19/09/2015

Very noisy at night due to thin walls and ceiling. Very noisy on day time due to work on water pipes. Unstable WiFi signal. Pool was closed -"out of season" (Mid. September 90F hot day). No hot water during most of the 2 days stay, no cold water either in bath. Unexpected early wake up calls (nobody asked for them).Worst money to value we ever experienced in BW.

"Good value"

4
17/09/2015

I was worried about this place since I don't normally stay in 2 star hotels. But I was very pleased. It is older and nothing fancy, but the rooms were clean, amenities were good, staff is nice, and it felt safe. The beds are very comfortable and the location is good.

"Breakfast"

5
10/09/2015

The coffee could be better and there is no diabetic friendly food on the breakfast bar. The staff is friendly, the service was great and beds are very comfortable. I would recommend this motel highly if you are in the Gardendale area.