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Best Western Plus Hotel Galveston Suites, Galveston

4.5/5  - basé sur 327 notations.
8502 Seawall Boulevard, 77554, Galveston, United States - See map

The Best Western Plus® Galveston Suites has 96 all suite rooms (all rooms face Gulf of Mexico) right across the street from the Gulf of Mexico on Seawall Boulevard gives you easy access to all Galveston Island has to offer. Business and leisure travelers alike appreciate our convenient location and quality amenities. The Beach, Businesses and Universities near the hotel includes the Gulf of Mexico beaches, Pleasure Pier, Schlitterbahn Waterpark, Galveston College, Texas A&M at Galveston, University of Texas Medical Branch, American National Insurance, U. S. Army Corp of Engineers and the U. S. Coast Guard. Our seasonal pool and hot tub is up and running along with our hot breakfast daily.

Best Western Plus

Hotel Galveston Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 328 guest reviews
NOTE ISSUED
Excellent
210
Very Good
77
Average
13
Poor
12
Terrible
16
REFER TO NOTICE
Business Business
19
Couples Couples
117
Family Family
142
Friends getaway Friends getaway
31
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"100% Satisfied"

5
12/09/2018

I cannot say enough good things about this place. Friendly staff & clean rooms fully supplied with everything we could need. Breakfast bars have a huge variety for every taste. The room was perfect. Slept like a queen. King/living area. I stayed on the balcony over looking the gulf when not asleep. Onsite laundry was a huge plus after traveling. This place feels like home. I feel safe & comfortable.

"Weekend in Galveston"

4
03/09/2018

We just arrived back from long weekend in Galveston. We booked this hotel through a special deal so we were not sure what to expect. We were pleasantly surprised. The staff on the front desk we're friendly and accommodating, they gave us an alternative room to the one that had been booked for us. The hotel and room was clean, there is ample parking in the back of the hotel and it is across the road from the beach. I really liked that it was a real shower (not over the bath) and the room was huge. The only things that were not so great were the water pressure in the shower which was feeble and the breakfast. The breakfast is not good quality, even if it is 'free'. We went to Shykatz and to the Sunflower bakery for breakfast two days and survived the hotel the other two. It's ok for a short break, try to get a room on the higher floors with a balcony.

"7 night family vacation"

5
31/08/2018

This hotel was excellent. The staff were very nice and helpful. The room was very clean and comfortable. The bed was very comfy. The only complaint was the breakfast choices. We were here for 7 nights and had the same breakfast options every morning. Biscuits and gravy were good. Sausage patties were ok. But the egg omelette was horrible. They really need to rethink the breakfast options.

"Best Hotel Value"

5
25/08/2018

This a very nice, reasonably priced hotel. It is on the West end of Seawall Blvd, away from most of the restaurants, crowds, and Galveston Pleasure Pier. But we prefer the quieter West end and it's only a short, few miles drive to everything on the East end. Our room was clean and spacious, bed and pillows were comfortable. Breakfast was a good variety, eggs, sausage, biscuits, gravy, waffles, cereal, pastries, bagels. We stayed 3 nights for our 22nd Wedding Anniversary weekend getaway. We'll definitely stay here again when we go to Galveston.

"Nice little hotel "

4
21/08/2018

When you think a best Western, nice hotel is not the first thing you think. We took a last minute vacation to Galveston. We checked out several hotels and chose this one because I read great reviews on it and liked that it had the continental breakfast. This is farther down from all the hustle and bustle so it's a quick trolley or Uber ride down to the boardwalk. The hotel was super clean and has a nice decor. The staff was extremely friendly and helpful. Beds were comfortable. Room had a nice size fridge and microwave. I'm discounting one star because the breakfast was not good. They didn't even have orange juice. I would stay here again.

"Form vs. Function"

2
10/08/2018

The hotel looos nice, but doesn't function well for a family vacation stay. Their “suites” are just two bed with a pullout couch, not separate rooms. Breakfast was not appetizing, ended at 9:00 am, and had very little in the way of gluten free options.

kay g, Manager at Best Western Plus Galveston Suites, responded to this review
Very sorry for the issues you mentioned, you may not know that all of our suites are 1 rooms with either 1 king or 2 queens with a pull out couch.

"Great stay and location"

5
08/08/2018

Great location and great for the price. The only issues were the walls are thin and the people staying next to us were bumping and hitting the wall. The peopl above us were stomped so loud I thought the were coming through the ceiling .

"Trip before school starts"

5
06/08/2018

Took my son and a friend of his for a long weekend vacation. Hotel was very clean. Bed's were comfortable. Breakfast was good. Only negative is the hotel is a ways from the main events of the seawall. Beach across the street is small, but not crowded at all.

"Clean, friendly, easy access, great price, great family vacation"

5
04/08/2018

top notch all around experience, great family time together, staff kept every area clean and well equipped, breakfast was good food, very relaxing, loved the beach view, easy access in and out to Seawall, good walking distance,

"BWP Galveston"

5
29/07/2018

Great hotel that easily accommodated my family of 5. Comfortable chair and sofa (sofa bed) to hang out. I would gladly recommend this hotel to any family vacationing in Galveston. Right across the street from the beach and a nice pool / hot tub as well.

"Great place!"

4
26/07/2018

We came for a short vacation and had a great time. The staff was helpful and friendly, the breakfast tasty, the rooms very clean and modern. Every room has an ocean view and you can walk across the street (if you run fast) to a small beach. The pool is lovely too. I would stay here again.

"All rooms have a balcony view to the sea "

5
25/07/2018

My family loved it. We spent time on the balcony looking at the busy seawall. We loved the pool. It's small, but nice with a large hot tub next to it. You get served breakfast every morning. If you're a rewards member, they give you a treat when you arrive. That was very welcoming and special. There's plenty of parking in the back. Hotel is a walking distance to the Galveston fishing pier and very close to Schlitterbahn, Moody Gardens, and the Flight Museum. We will definitely return

"My Experience"

5
24/07/2018

By far the best service I have ever received. Specifically, Canyon, she was excellent. Highly recommend this place. The rooms were great, very clean. Balcony ocean view room. Small fridge and microwave was included. Pool and hot tub and fitness center was a plus!

"Birthday weekend"

3
23/07/2018

We were on the top floor in a suite. My family really enjoyed it, but it wasn't over the rainbow amazing. We were really happy that the beach was so close, but our experience was just average. Breakfast wasn't the best. We had to go down to the front desk if we ever needed anything, and it was really easy to hear through the walls. I must say though. The beds were really soft and comfy and we could fit my entire family (6 people) in the 2 queen suite

"Family vacation"

3
15/07/2018

Well we have stayed at this hotel before. I'd rather stay somewhere else. The hot tub was not hot it was cold. the breakfast wasn't the same as the last time we went. The waffles was dry. The eggs weren't that good. The only thing I liked was the room the room was clean and nice. The laundry room none of the washers worked just the dryers. The staff was friendly. The good thing was you can see the ocean from the room.

"Great place to stay!"

5
15/07/2018

We checked in Tuesday afternoon and I had requested a top floor room away from the elevators. The nice older gentlemen at the front desk accommodated my request and I asked if we could stay over one more night to go to NASA and they took care of that too. This is a short drive from NASA. It is a very clean Hotel and all rooms face the ocean. I would definitely recommend this hotel.

"Great Place!"

5
14/07/2018

Great location right across from the beach and easy access to many places to eat. Rooms were very clean and updated and the staff was always friendly and helpful. Would recommend staying here. We will be back!

"Excellent place to stay on the beach"

5
13/07/2018

Cleanliness is so important to me before price and location. However, this motel has all three. Every room has a balcony with a beach view. The staff were very friendly and helpful. We checked in a hotel down the street and after going to the room we knew we couldn't stay. It was filthy. We loaded up our family and luggage and started trying to find another place to stay. We arrived at the Best Western Plus at almost 11:00 at night. The man at the front desk was so kind and went to work to help us find a room. He even allowed me to see the room they had available before checking in. After what we'd just been through I didn't want to risk that again! We stayed in a queen suite and it worked perfectly for our family. I'm very picky when it comes to where my family stays but I completely recommend this place! A bonus, excellent views from your balcony, the beach is right across the street!

"Best stay in Galveston!!!!!"

5
13/07/2018

Looking for a Great place for your family. This is it!! Breakfast is Fantastic!! The rooms are clean and cold! The staff are the Best!! Also, Super safe and just a joy to be next to the ocean and everything!!

"A lovely story by the beach "

4
06/07/2018

A fabulous room over looking the beach and pier. The room was massive with a balcony to sit out on it also had a massive shower. The breakfast was a little disappointing long queues and a lot of the food was gone. The staff were very friendly and helpful and so were the room staff. It also has a good pool so you don't have to dice with Death crossing the road to get to the beach.

"Not worth the money"

1
26/06/2018

We stayed here only one night as we were boarding a cruise the next day... we paid for a suite which was in sub par condition It was over 300.00 for one night for a family of 5. The couch bed you could not sleep on the mattress was very thin and not in good shape. The room needs to be renovated. The ac barely blew and we had to request a fan to stay cool. The lobby air was not working either and very humid. The front desk clerk was very rude! You are better off staying in Houston or Texas City for the night.

"Among the best of Best Western"

4
26/06/2018

The front desk went out of their way to switch us from a room by the elevator to the top floor, a room on the end, where it was quiet. Our stay was peaceful and pleasant. View of the Gulf from our little balcony was amazing, although during the weekend, the street noise from Seawall Boulevard was significant. However, when the door was closed we didn't hear it in the room. The room was spacious, clean, and well-appointed. The bed was comfortable. I appreciated having hard floors instead of carpet, no leftover sand on the floors. Breakfast had multiple options including make it yourself waffles, plus and egg dish, oatmeal, cereals Etc.

"Reluctant stay in Galveston"

4
15/06/2018

We ended up going to Galveston on Holiday Inn Resorts, my wife mistakenly agreed to a "deal" from Holiday Inn... come listen to a pitch on a TimeShare and get a free room for 3 nights! She expected to be able to take her sister, but the stipulations were that I had to go and also waste 2 hours on the tour. It actually turned into 3 hours, but we'd already decided our answer was to be a resounding "no". It's not our style, and especially not for $50,000 paid over 5 years! We don't vacation that way and although not as limited as many timeshares, still nothing we were ever interested in. However, they gave us that $199 money back, and paid for our 3 nights at the Best Western (a Holiday Inn sister facility). We only paid for taxes, so other than the 3 wasted hours we'll never get back, not too bad. The Best Western Plus itself was rather nice, new and conveniently located on the Seawall. All rooms have a balcony, albeit small, and face the Gulf. We were put on the 5th floor with a King Bed. It's a fairly new building and the amenities are above average for a budget style hotel. There was a good sized shower instead of a bathtub, which I appreciate. The staff was friendly and helpful, they made for an easy check in and check out. The only down side was that one of the two elevators quit working for a while, so the wait was long at times. The free breakfast wasn't great, but decent... and free! There was plenty of parking, which can be a problem with others we've stayed at on the Seawall. All in all, we were pleased, it allowed us to see friends and eat some seafood, which I'm always a fan of.

"Galveston's Secret Weapon!"

5
10/06/2018

We really enjoyed this hotel!!! Not only was it across the street from the beach but all of the rooms face the beach, rare on the seawall blvd. They have private balconies with two chairs so you can enjoy the view and the breeze!! The rooms are clean and large!! We had a double queen suite and it was great! Dish network with a flat HDTV, micro fridge and a microwave. There is also free wifi. There is a pool with a gazebo and a hot tub. There is free breakfast but we never ate downstairs. This is the only place we are staying when we come back to Galveston unless we bring our dog, then we have to stay somewhere else! My kids loved being able to see the ocean from our room. This place is really nice, money well spent!!! This was an amazing stay that really made our first family vacation special.

"Nice Size Room"

4
09/06/2018

The room size was the substantial. The balcony faces the beach on the other side of the road. The breakfast was okay, but not great. There was not as much a variety as some other hotel breakfast buffets (no bacon!).

"Fun with our granddaughter"

5
30/05/2018

Everyone was great and hospitable... wish the breakfast had more to it . We appreciate the wonderful staff. Thank you for such a nice and enjoyable visit with our granddaughter . She is so special to us.....

"Poor breakfast service and ocean view is not beach front"

1
29/05/2018

Hotel room is ocean view and not beach front which means you will need to cross a busy street and go down some stairs to access beach. You will also have to bring your own beach chair and tent since it is a public beach. Hotel room is clean. Pool is not big. Shampoo and conditioner bottles are tiny. We had to ask for more. Bedding for sofa bed is not stocked in the room. Breakfast quality is very disappointing. Line for waffle station is very long. Other breakfast items run out quickly and refill is slow. Milk and juice didn't taste good. Overall, we felt it is not a good value for money (we paid over 300 dollars per night for memorial day weekend stay).

kay g, Manager at Best Western Plus Galveston Suites, responded to this review
We are sorry that the hotel did not live up to your needs. As with all the hotels on Galveston Island you have to cross Seawall Blvd and go down stairs to the beach (No hotels on the beach or water). The shampoo and conditioner is the Best Western must haves the hotels do not have a choice on the products.

"Great Stay at the Best Western Plus 4 Star for Cleanliness and service"

5
28/05/2018

We were supposed to be in Orlando in May for a theme park vacation until the Tropical storms developed in the gulf. With 8-10 inches of rain forecasted I didn't feel like spending my money watching movies in the hotel. Because I couldn't change the dates I changed locations. We ended up going to Galveston Island in Texas. The weather was beautiful, 80's, sunny and a nice 10 mph breeze every day. Being the last minute, all my usual hotels were full. This Best Western was the only one with 3 rooms for the 6 of us traveling. I usually would not touch a Best Western with a 10 foot pole but I didn't have many options. I booked it. We arrived and was pleasantly surprised to find this is a newer hotel. It has 5 floors and all rooms over look the gulf. No Partial views. We were on the 4th floor rooms 416, 417 & 418. All rooms were 2 queen beds, a nice sitting area with a couch/pull out queen, desk, nice bathroom with stand up shower and a nice balcony with 2 chairs. I was really impressed as this hotel competed with the Hyatts, Marriotts, Hampden inns etc. This also had a FREE breakfast with Eggs, Sausage, Fruit, Bagels, Muffins, make your own waffles(the shape of Texas) cereal and more. I'm a stickler for bugs so I quickly inspected all 3 rooms for bugs. NONE! The desk staff (Canyon and Annalyssa) were great and genuinely there to make sure you were satisfied. We were checked in faster than any Disney hotel we were at. The pool is nice but on the smaller side with about 10 - 15 chairs. Very clean. The beach is across the road. Think of the game Frogger to cross it. Not bad once you are used to it. The beach to the left has a bigger sand area to put your blanket cooler etc. Many local BBQs and restaurants. I would highly recommend!

"Ocean Perfection-Look no further!!!"

5
18/05/2018

This is without a doubt our favorite hotel on the island!!! Always extremely affordable(except of course on spring break). The rooms are spotless!!! The views are picture perfect from every room. No sand in the car because the beach is literally steps away! The pool is clean and inviting. Wonderful breakfast that is included and parking is included as well. The staff, especially Jake and Canyon are rockstars and will do anything to help improve your stay! Thank you!

"Galveston fun"

4
14/05/2018

We loved our room and the stay was very nice. The front desk staff were very helpful in giving us suggestion's as to what to do during our stay. I was disappointed that we had to lug our bags next door and pay a fee to be transported to the cruise terminal witch wasn't very far at all for them to drive us to.They should have offered this to us free of charge as well as offer door to door service as other known Hotel's do. This was a very cheapy thing to do to their guests.

"Very good Value!"

4
14/05/2018

Hotel was clean, rooms are large with an ocean view, check in was easy and friendly, location is great and somewhat out of all the congestion, easy to park. Overall a good experience and a place I would stay again with my family.

"Usually a great place - not this time!"

2
14/05/2018

We have stayed at another hotel in Galveston for years. After a stay at this Best Western Plus last month, we thought we had found a new place. However, this time left much to be desired. We had made our reservation for May 12 on February 16, and we are rewards club members. When we arrived (around 5 p.m.), we were assigned a room on the first floor, which has no view. We asked for a room on a higher floor but were told they were sold out. We went to our first-floor room, and the a/c did not work. Plus, the

kay g, Manager at Best Western Plus Galveston Suites, responded to this review
We are very sorry for the issues you mentioned. At the hotel we do not assign rooms until a guest checks in the hotel as we try to handle all guest rooming request at that time. Once again I am very sorry for your issue.

"Great Service"

5
08/05/2018

Great service from start to end of trip. Canyon was great and very professional. The rooms were clean and housekeeping did a great job. We had beautiful views from our balcony of the seawall. Cannot wait to come back for our third visit to this hotel!

"Very Enjoyable"

5
04/05/2018

I'm going to echo what many others have written. Everything was great, from check in, staff, location, room, pool and check out. I had requested an upper floor room, which we got and the view was awesome.

"Pleasant stay"

5
04/05/2018

The hotel was super clean, staff was very friendly, the amenities were good including a laundry center, the location was good, with a nice view of the ocean. the bed was super comfortable. Overall, it was the best hotel stay I've had in a while.

"Great getaway"

5
02/05/2018

Everything was great from check in to check out. Staff was pleasant and helpful. Room was spacious and perfect for a getaway with my boyfriend. Had a great view from room 307. The pool and hot tub were wonderful. Quiet and perfect spot! We will definitely be back!

"Great location!!!"

1
01/05/2018

Great location, beautiful views! Close to everything! food and entertainment was all right there. the whole family loved the views. Moody gardens and Schlitterbauhn are literally 3 Minutes away. All the attraction are just down the road.

"Beautiful view"

5
01/05/2018

Wonderful staff Balcony faces water very clean hotel inside and outside located on quieter end of island Newer hotel Breakfast the usual fare Staff goes above and beyond to meet your needs. Canyon at the front desk is awesome

"Excellent Hotel!"

5
30/04/2018

We were in Galveston for a couple days on the tail end to our trip to Houston. Being our first time to Galveston we didn't know hotels so we booked what we thought would be good, it was inexpensive but the name familiar...NOT GOOD! We checkes out and came to Best Western Suites and WE WERE NOT disappointed!!! The beds were so comfortable, the staff amazing, hotel super clean and every room is Ocean front! Thank you it was an amazing stay!

"Pleasant Surprise "

5
24/04/2018

My family loved our 1 night stay at this hotel. The staff was so friendly and you could tell they went above and beyond. My kids were given little gift bags with chips inside them and that completely made their night, it was so sweet! The room was HUGE!! We couldn't believe how big it was and even the balcony seemed bigger than we imagined. Hotel was spotless. We loved our view from the balcony, we actually watched a pack of dolphins swim around in the morning and it was the highlight of our trip. We went on a cruise and parked/rode the shuttle next door at the other Best Western for $50, what a great deal! I wish beach access was easier than crossing lanes of traffic but no matter where you stay in Galveston that is just how it is. I am definitely going to stay here again and refer all my friends and family to do the same!

"Outstanding Hotel"

5
23/04/2018

This hotel is outstanding, the staff is great the hotel is away from the main crowd of people, the staff is extremely friendly and helpful, parking is so easy and the view is awesome. We sat on the balcony for hours just taking in the view.

"2 day get-away"

5
21/04/2018

Very clean, great size room and balcony over looking beach across the street. Front desk staff very polite and helpful. One of the best comp. breakfast we have ever had in a spacious room with lots of tables and not at all crowded. great value for the price.

"Great getaway SUPERB STAFF"

4
15/04/2018

I went down with my son for the Tall Ship festival and decided to try this hotel. I typically stay at Hiltons, but felt like a change. What a surprise! From the moment we arrived until we departed two days later, the service was impeccable and more importantly, so kind to my son, who has autism. Everybody was so friendly, even if they has to hear him say "Hi!" a hundred times, they said hi back, The room was immaculate and the balcony opened up to look over the water. I don't understand the negative comments I have read. The breakfast was bountiful and fresh. If you didn't care for the coffee you made in the room, you could scoot downstairs and get a fresh good cup 24/7. Location was good, although you can't really swim directly across the street as there are only rocks there. But no matter, it is a great place.

"A welcomed sight"

5
13/04/2018

After a nice drive down from Dallas to Galveston. We were ready to eat then relax before leaving the next day on a seven day cruise. No complaints at all the rooms were nice and clean. The property looked to be in great shape. We had a very good nights sleep. And in the morning a good breakfast. This hotel does offer cruise ship parking. Also if you are lucky to get a southern facing room you will be looking at the gulf from your Balcony.

"Over night stay"

5
13/04/2018

Nice place to stay huge rooms, friendly service staff very helpful, very clean rooms. I've stayed here four times and I'll continue using BWP when I'm in Galveston Tx. the quality, value friendly service is worth the price.

"No complaints!"

5
09/04/2018

We have no complaints! Very pleased with our stay here. The facility was spotless,the rooms are very spacious and have an ocean front balcony. Free breakfast. Coffee and Tea in the lobby around the clock. The staff was wonderful. Thank you,to the greatest desk clerk ever,Canyon went above and beyond with customer service. She guided us to the best locations to visit,sites to see and some of the best food we have ever eaten! My husband and I actually made it a point to stop and chat with her every chance we got,she was a pleasure to see each day. Thanks Canyon for making our first visit to Galveston Island a great memory!

"Great ocean view"

4
08/04/2018

Chose this location for the ocean view from balconies and we we're not disappointed. Bed location in room was positioned where you can not see the water from the bed which is a disappointment. Pool larger than some and a nice hot tub. Break ok nothing great. Scrambled eggs heat and serve sausage. Biscuits but pretty sad thick gravy. Fruit was oranges and apples. But make you own waffles a plus and juice so not bad. A good value for area but no beach on this part of seawall.

"The Plus is not just in a name."

4
07/04/2018

Let me share the plusses. Every room is a view of the gulf. The higher the floor the better. Rooms ending in 01, 02, 22, or 23 are at the end of the halls and quieter. Comfortable beds. Soft, absorbent bath linens. Hardwood floors. Hot breakfast. Bathroom stayed fog free during a shower, good ventilation. Balcony. Friendly desk staff.

"Excellent customer service"

5
02/04/2018

I booked a room on our return from our cruise at the Best Western down from Best Western Plus because I was told we cold do early check in - not true, I was told our room would not be available til 400om and it was only noon, the front desk clerk (female with blue hair) was very rude and did not help out at all. I went down to the Best Western Plus and was assisted by the front desk clerk name Canyon, she was so very helpful and was able to get us into a room immediately without incident while apologizing for the actions of the desk clerk, sad. Her kindness and ability to go above and beyond did not go unnoticed. Our room was very nice, clean and we were able to relax after a week at sea. Thank you Canyon for being a fantastic desk clerk, more places need people like you..... Sherry Goldstein

"Easter Weekend"

5
02/04/2018

We had a great stay at the Best Western Plus on the seawall in Galveston. The employees, from the front desk to the cleaning staff were very friendly and welcoming. We will be coming back to this particular hotel.

"Super clean and friendly"

5
24/03/2018

Everything was super! The staff was so friendly. This is one of the cleanest hotels I've ever been to. They were constantly cleaning all areas including the parking lot. This place is on the ball. This hotel is 2 years old and I'm sure it's seen quite a few customers but it looks like it was just recently opened. I believe every room has a straight on view from their balcony of the ocean.

"Great svce and Decent Breakfast - Do not stay here during Spring Break or Noisy Times"

4
19/03/2018

The property is very good, from comfortable clean sheets to good quality breakfast to room cleanliness. The rate was a little high ($199 for Spring Break Saturday Night) and the ppl above us were stomping on the floor and moving furniture around all night! When we pay $200 for a room and "getaway" we would like to SLEEP as well and cannot do that with out-of-control guests! The Hotel was very helpful though and called them to tell them to quiet down and also sent security up to make them quiet down. They would just start back up again at all hours of the night. Awesome Hotel, however, COME UP WITH A STRICT POLICY ABOUT AFTER-HOURS NOISE AND DISRUPTIONS! Kids or not, rules need to be in place to accommodate all the other guests. Beautiful view of the ocean from balcony.

bwplusgalveston, Manager at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for the comment. We are delighted to read you liked your well-appointed room, comfortable sheet and good quality breakfast. Please accept our sincerest apology for the issues you had with the fellow travelers. I am also sorry for any inconvenience caused by the outside noise. Our staff received our commendation for helping you to take quick action to solve your issue. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you for staying and we hope you give us another chance to make your stay as best as it can be. Sincerely Hotel Manager

"WHAT A DUMP!!! NEVER AGAIN!"

1
17/03/2018

Several Issues with this one: 1) Dirty towel & trash left in hallways that were never vacuumed in the 4 days I stayed. 2) Room floor dirty, not swept or mopped 3) Breakfast at 8am, only 1 waffle machine working and people waiting. Day 2 @ 6:30am - no eggs 4) Staff not around for questions, kept in back rooms didn't want to hear complaints 5) Coffee not fresh brewed, liquid concentrate...awful tasting 6) No internet connection unless you are on their computers. Not sure why wifi couldn't be accessed. Employee shrugged shoulders and pointed to their computers 7) Staff inter-mingling with boyfriends rather than attending guest needs or working 8) Hot water was not hot, just warm in shower then after 10mins went to scalding. Not consistent 9) Main excuse for all the issues...its "spring break" and we're overwhelmed. 10) Wakeup call requested for 7:30, never met and was late for appointment Worst excuse, own and accept your faults and try to better the situation rather than ignore it I came out for a tour to possible invest in timeshare. With all the troubles I'm having at this particular hotel I really don't this EVER happening. Maybe Holiday Inn Express should NOT use this hotel when they are trying to sell their properties.

BestWesternHotels, Corporate at Best Western Plus Galveston Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"A very Welcome Stay"

5
10/03/2018

My wife & I recently had the opportunity to stay at this Best Western Plus, for a business & Leisure trip rolled into one. We were welcomed so well by the staff & during our stay we found them to be knowledgeable of the area, streets, dinning places, & attractions available. We were treated very well & were always greeted warmly & friendly. The staff are great! They were more than helpful & very accommodating to our every need. We couldn't be more happier & will stay here again on our next venture to Galveston. The Hotel is right on the Seawall Blvd & close to everything. It was a very restful & enjoyable stay thanks to the entire staff.

bwplusgalveston, Manager at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you very much for such a great review! We work very hard to make everyone feel welcome. We want our guest to feel like our hotel is their home away from home. I'm happy to see that you found our staff very pleasant. I will make sure to pass this on to them So that they get the recognition they deserve that motivates them to continue delivering excellent customer service. We hope to welcome you back again soon. Sincerely, Hotel Manager

"Clean room Nice View"

4
10/03/2018

Nice and clean hotel. We were impress with the room smelling fresh and clean when we walked into our room. Very nice ocean view from our private balcony. We were not happy about the low water pressure in the shower. Breakfast was okay. Nice spacious breakfast room. Staff was nice. within walking distance from hotel to a variety of restaurants. slight street noise early in the morning. Rooms are facing the street. The workout facility was nice. Overall nice stay. We would return.

bwplusgalveston, Manager at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your feedback and are delighted to hear you say " Overall nice stay. We would return." Sorry for some inconvenience caused to you. We look forward to welcoming you back real soon! Sincerely yours Hotel Manager

"Large room with Gulf view"

5
10/03/2018

We stayed in a very nice room at a reasonable price point. Two queen size beds and a sofa bed made this an enjoyable stay for the family. We will stay at this hotel again next time we are in Galveston.

bwplusgalveston, Manager at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking the time to post this wonderful review of your stay at Best Western Plus Galveston Suites. It's a pleasure knowing you and your family enjoyed your stay at our reasonable priced hotel. We hope to see you and your family again soon. Sincerely yours Hotel Manager

"Very welcoming "

5
06/03/2018

From the moment I walked in the door, very long. All of the rooms to go. Good location, good breakfast, good service and people. Very nice room very updated. Unfortunately the pool was not working of the time we were there. But it looks like it would've been very nice for the hot tub also. They have snacks and drinks available at the front desk and free coffee tea it's up to all day long. Highly recommend staying there.

bwplusgalveston, Manager at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for your review. We have passed these amazing comments onto our management team who love to hear positive feedback from guests. We are glad that you enjoyed your stay with us and we thank for your recommendation. We can't wait to see you again. Sincerely yours Hotel Manager

"wonderful view"

5
02/02/2018

The view is perfect and a balcony with every room to enjoy it. Right on the seawall. The room was clean and spacious. Every member of the staff we met was very friendly and helpful. I cannot say enough good things about this hotel. I would definitely stay here again.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for review. We strive for 100 percent guest satisfaction, and I'm very glad you were satisfied and Would definitely stay here again. I' happy that you like view,room,hotel staff. We are really overwhelmed by your wonderful feedback.Thanks. Sincerely, Hotel Manager

"Love this place"

4
27/01/2018

We stayed in this hotel twice on our trip around Texas. It is situated right across the road from the Gulf of Mexico on the eastern end of the Seawall. Each room has a balcony and we spent quite a bit of time just watching the view. The rooms was spotlessly clean with a large bed, sofa, work desk and big TV. It had a great bathroom with a large shower. During our first stay, Hurricane Harvey hit, but we were well looked after and felt perfectly safe. We returned approx 1.5 weeks later for another 5 days after they'd cleaned up after the Hurricane and it was good as new. It was a lovely pool and hot tub. Breakfast is the usual and was fine. The staff are very friendly and gave us lots of info about the local area and places to visit. The price increased considerably during the weekend, but this is true for the whole of Galveston. We will be back on our next trip to Texas.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking the time to say such kind words regarding your recent stay at our hotel. We very much appreciate and value your feedback and I will share it with my team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Hotel Manager

"Love this place!"

4
25/01/2018

Beautiful new hotel! When we entered the hotel, we were so happy to see a beverage table right by the door to welcome guests. Hot breakfast is available in the morning in a big room. Coffee and tea are good. We love that all the rooms face the ocean and the view was stunning. We were on the third floor and the hallways have windows which made the hotel naturally bright. Beds were really comfortable. No carpet is in room. This hotel is brightly lit at night outside the building which we love for safety reasons.. We did hear traffic noise at night & perhaps sound of ocean waves. Not close to shops & food so you do need to drive a few minutes to get to places.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking your time to leave feedback about your recent stay at our hotel. We very much appreciate your feedback. we are glad you enjoyed our clean room, comfortable bed and breakfast. Your compliments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Hotel Manager

"Location, View, Value are tops"

5
19/01/2018

Great stay - right on the seawall and every room with an ocean view and balcony. Friendly staff, nice rooms, building seems new. Not many restaurants within walking distance but several available with a short drive, Close to fishing pier. Hot breakfast.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for business and your time in writing this review. I appreciate your positive comments about the location. Thank you for your kind words about the hotel and staff. Consistency is what we strive for and we can only accomplish this through great customer service. Thank you again and we look forward to you returning. Sincerely, Hotel Manager

"Loved the Hotel and Customer Service was wonderful"

5
16/01/2018

Anna is the best!!! She help me to get in last minute due to a hotel mess up. I booked 4 rooms and they were all suites with a gulf water view. The rooms were roomy, clean and updated with laminate flooring. Each room had a balcony with chair that overlooked the Gulf. It was fabaulous. I was also able to get shuttle service to and from the port from their sister hotel almost 1 hotel down. I'm a travel agent and will certainly book my clients here in the furture.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We're delighted to hear about your stay at Best Western Plus Galveston Suites.! It's always our goal to be sure our guests are comfortable and feel like family. I'm so pleased that your experience was nice enough here that you would recommend us to others. Your detailed feedback is much appreciated, and we look forward to seeing you again next time! Thanks for sharing your comments. Sincerely, Hotel Manager

"Great hotel"

5
09/01/2018

Spent the night here before a cruise. Great view of the ocean. All rooms face the ocean and have balconies. Very nice rooms. Nice breakfast selection and room. About 15-20 minutes from Port of Galveston.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thanks for staying at Best Western Galveston and the encouraging review. It is our privilege to have guests like you. We are glad to know that you liked our hospitality. It is nice to note that you found the place, room features and the breakfast great. We look forward to see you back here soon!!! Best Regards, Hotel Manager.

"Beautiful Hotel and Location"

5
08/01/2018

This was a great stay for us other than the weather. Beautiful hotel, well maintained, great location and great staff. We will stay here again when in this area. The only problem was extremely cold weather and could not enjoy the balcony and amazing view of the beach. The King Suite was great room and a comfortable bed.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thanks for choosing the Best Western Plus Galveston.. It is really nice to note that that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager

"better that what I expected"

5
07/01/2018

The hotel is in a great location. The room was very spacious and the beds were comfortable. The room also had a balcony overlooking the Gulf of Mexico which we didn't expect. The staff was friendly and helpful. The breakfast was a typical hotel breakfast. We would stay here again.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus Galveston and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Very nice hotel!"

5
05/01/2018

We stayed one night at this hotel over the holidays. We booked a King Suite. The room was large, clean and had a great view of the gulf.We liked that the floors were hard surface and not nasty carpet you usually find in hotels. The bathroom was also spacious, clean and we liked the updated decor. The only thing we did not like about the room was that the lights in front of the hotel were so bright we had to move the chairs on the balcony off to the side and behind a partial wall in order to see any of the gulf. In the daytime the view is great! We slept in and missed the breakfast, but I went down to find a cup of coffee and the breakfast area was quite large and inviting. The hotel was quiet when we were there, but it was also a Friday night in the winter (12/29) so I do not know what it would be like on weekends or in the summer. We would recommend this hotel to others and will definitely be the first place I look into next time we stay in Galveston.

bwplusgalveston, Guest Relations Manager at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation and also great view of the gulf. I'm also so pleased that you would recommend us to other travellers, and I hope you have the opportunity to do that soon. We take pride in this hotel and sincerely appreciate the opportunity to serve you. We look forward to welcoming you back soon. Sincerely, Hotel Manager

"Galveston stay"

4
04/01/2018

I chose this hotel for its price and location. The weather was cold, wet, and windy so we did not end up walking on the beach, but you could get there very easily. The Best Western Plus a little further away on the sea wall has a better view, but it also has a higher price tag.

bwplusgalveston, Guest Relations Manager at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for sharing your recent stay with us. We truly appreciate all comments. We strive to provide our guests with the best service and the most comfortable stay. Please visit us again. Sincerely, Hotel Manager

"Winter get away"

5
02/01/2018

Great view, comfortable rooms, easy check in. This will definitely be my new go to hotel when visiting Galvastan. They were very accommodating when I didn't have a reservation. Super easy check out and breakfast was pretty good

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Hello Esteemed Guest, Thank you very much for your stay and the empowering review. It is our pleasure to serve clients like you. Glad to note that you liked the hospitality, room amenities and the check out. Hope to see you again, Sincerely, Hotel Manager.

"Nice place, great bview, good location"

5
31/12/2017

We stayed for two nights over Christmas with our two sons. Very comfortable, and we liked going to the balcony to look out, some days were 70 degrees. It is just a short distance to many restaurants there.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Galveston and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"Best Western Plus Galveston"

3
30/12/2017

over all the Hotel was clean and all the staff was were very friendly and nice, the Hotel is new and clean, if you like to eat good breakfast and good coffee, this is the wrong place, we have to travel 25-30min to find a decent place for the breakfast!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for your stay at the BW Plus Galveston and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcome you again soon. Sincerely, Hotel Manager

"Great Value for the Price paid!"

4
29/12/2017

I would recommend this BW Plus at the Seawall in Galveston. The view of the gulf from the bedroom was more than I expected. The hotel looks modern and the rooms were very good for the price paid. One small problem was the quality of the beds/mattress, I think an upgrade is needed but overall my wife and I enjoyed our stay.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for staying at the Best Western Plus Galveston. We shall look into improving the beds as observed. We also note all your comments on the room, amenities and breakfast. We look forward to see you and welcome you again soon for another fine stay. Sincerely, Hotel Manager.

"OK Hotel"

3
27/12/2017

Some positives and negatives about this hotel. We traveled and arrived here on Christmas Day. Weather was a bit of rain, windy and cold. We were happy with a fast and easy check in (I think his name was Nicholas at the front desk. Very nice,) I told him I was going to take my kids to Rainforest Cafe he said the hotel had coupon for a free appetizer or free kids meal unfortunately he never gave me the coupon. When we arrived to our room it was COLD! We closed the vents and cranked up the heat. After 20 minutes we realized our room had NO HEAT!! We were freezing the whole night and I traveled with a 4 year old and an 8 month old. HIGHLY disappointed my kids were freezing and I had to sleep fully clothed with my jacket on. I bet their A/C doesn't even fully work in the summer. IDK but breakfast was lackluster but its free so I guess you cant complain. The rooms are SPACIOUS, CLEAN and NICE! The balcony view is great as well.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We appreciate the time you spent to share with us the pros and cons of your stay. Our main goal is offering an unforgettable stay to every single guest,. The concerns you mentioned in your review are going to be shared this with the rest of the management team, to prevent situations like these from occurring again We are looking forward to your next visit to host you under better circumstances. Sincerely, Hotel Manager

"Great Find and Great Value"

5
27/12/2017

Excellent place to stay at. Rooms are very clean and nice decor. The wait staff is courteous, caring, professional and make you feel very welcomed. Such a friendly atmosphere. They care about their guest and treat them with respect....great hospitality.

"Best Western Suites, Galveston"

4
23/12/2017

overall the property is pretty nice, situated on the water front, they do however, need to test the new rooms to ensure things are in working order, the first room had no heat and when they swapped the room out, the phone in the second room didn't work

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Here at the Best Western Plus Galveston Suites, we strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. I will be sure to share your compliments with my staff. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Manager

"Bad choice, even for 3 days."

1
22/12/2017

Unresponsive desk staff did not warn about a total planned power outage. Ugly decor, poor quality breakfast items, no water pressure in shower. Would not recommend this hotel for even three days which was the length of my stay.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that you were dissatisfied with your stay. We take pride in offering great rooms and great service, and we obviously let you down. We're working already to improve staffing and to improve the hotel overall, and I regret that you had a bad experience with us. We're sure to do better for you next time. Sincerely, Hotel Manager

"Great hotel with an even better view of the Gulf of Mexico"

5
20/12/2017

Strongly recommend; very friendly staff especially Anna & Canyon. This hotel offers all balcony rooms that over look the Gulf of Mexico. Great place to stay if you are cruising out of Galveston. Great early morning breakfast and coffee is available around the clock.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

"Great value"

4
19/12/2017

The Best Western Plus chain of hotels is a midscale luxury chain and the Galveston Suites is in line with the chain. Nice big rooms, all on the waterfront, with private balconies overlooking the Gulf of Mexico and Seawall Blvd. Nice pool area, breakfast area, and lobby area. Beach area right across the street. Although on the less traveled West end of Galveston Island, it is only minutes away from most tourist areas of the island.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Great overnight ,Very clean"

5
10/12/2017

Overnight stay , great location, close to port for a cruise. Beautiful sunrise from your balcony, great view of the gulf. Very clean room ,great free breakfast. Kust down the road from pleasure pier. Staff friendly and fast.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We appreciate you taking the time to write and share such a wonderful review. i am glad you like our great location, great view from balcony, great breakfast and friendly staff.We look forward to seeing you again soon next time your travels take you to the area. Sincerely Hotel Manager

"Love it !"

5
10/12/2017

Food is good, front desk is great. Rooms nice and clean. Beautiful view of the water. We always stay here when we come to Galveston. They also give great group rates. I like that the elevators are right by the doors.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you. I'm happy that you love your stay.We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Galveston vacation"

5
09/12/2017

Wonderful experience. Canyon at the front desk was wonderful. Provided abundance of information. Very friendly. Just loved her. Full service breakfast,very nice room. Enjoyed watching the ocean from our balcony.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Appreciate your comments. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you.Please visit again. Sincerely, Hotel Manager

"Great room great prices. Over looking the ocean"

5
09/12/2017

The waitstaff were incredible along with the overall attitude towards the guests and the hotel itself Had a room overlooking the ocean. The breakfast in the morning was delicious along with the smooth check out

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Great property"

5
07/12/2017

Good location all rooms facing the ocean with balconies great breakfast friendly staff good room decor fairly new property shuttle service to cruise terminal closets property from moody gardens we enjoyed our stay

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm glad you had such nice experience with us, and I sincerely thank you for your comments.I'm very Happy that our hotel impressed you.We take real pride in this hotel and in serving guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Outstanding hotel and staff for our group of 50"

5
05/12/2017

The Best Western Plus Galveston Suites was the perfect landing spot for our group of 50 fun and active seniors on our annual Mystery Trip. I can't say enough about the friendliness and helpfulness of the staff. The hotel was clean and the balconies overlooking the Gulf was a very pleasant surprise. We will definitely be staying there on return trips.

"Very good...."

4
04/12/2017

The hotel was across the street from the gulf. The view perfect. The bed was comfortable and the room clean. They say they are new since 2016, but even now age is beginning to show. Some maintenance on everyday items that get wear and tear would help keep up with the overall appearance. Breakfast was just "okay." Hard to get to the waffle irons! Better upkeep of the breakfast area during the allotted times would help. No fresh fruit was to be had. Sausage was bland as were the eggs. The staff were friendly and very helpful. No complaints there. Would stay at this hotel again!

"Galveston"

5
04/12/2017

My stay was good just wish the internet wifi would have worked for me. The first time I stayed it worked but this past time it would not. I am not sure what the problem was but I made due. The rest of the stay was just fine clean rooms and quiet you don't hear much noise from the other rooms around that's nice you can sleep uninterrupted. I will stay here again in the future.

"Pre Cruise Stay"

5
27/11/2017

Great location for a pre cruise stay, close to a few restaurants, movie theater, gift shop and miniature golf. A new very clean hotel with very large rooms, though the bathroom could be larger and another chair would be nice. Great pool area and breakfast room. Nice free breakfast and coffee 24/7. The staff at this hotel is fantastic - they go over and beyond to make sure your stay is the best. Canyon and Anna are the best and friendliest front desk people I've run across in a long time. This must be a very well managed hotel because the staff really want to please and care about their jobs!! Highly recommend this hotel.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

"Great hotel but need a little work"

5
27/11/2017

This is a great hotel with every room, except those on the ground floor, have a balcony that looks over the Gulf. The balconies have enough room to actually sit and enjoy the view. Two down sides are; 1. Fake "wood" floors, though beautiful, causes the noise from the guest above to radiate into my room like a drum. 2. The water pressure was minimal. Water barely flows out of the shower head to rinse off your body.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Very nice"

5
27/11/2017

The hotel and stall was great, the view is breathtaking. It is located away from all the noise and riff raff. Nice to visit events in galveston and come back to a quiet ,clean hotel with an awesome view of the ocean to relax.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let all of the staff know that they made an impact during your stay. We hope to welcome you back to the hotel soon! Sincerely, Hotel Manager

"GREAT"

5
26/11/2017

Lots of pillows, comfortable bed. plenty of plugs on lamps and on the walls to plug in electrical devices. And breathing equipment, like oxygen and breathing machinery and my aerovest for treatments. Great view from the balcony. Pretty quite except for those who don't think and let their doors slam behind them, especially if your trying to sleep in the next morning.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking the time and writing a review on our property. We're so glad we were able to meet your needs. We look forward to seeing you again soon! Sincerely, Hotel Manager

"Pleasant visit"

5
25/11/2017

We had a beautiful view of the Gulf. The room was large and very comfortable. The staff was cheerful and helpful. The hotel is well located for excursions down Seawall Blvd or over to the Strand. We had a very pleasant visit.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in our area. Sincerely, Hotel Manager

"Best Value on the Seawall!"

5
21/11/2017

Galveston is my happy place and I've stayed at nearly every property along the Seawall. This hotel is the absolute best value hands down! It is literally on the Seawall, not pushed back like the major chains. Your room is literally next to the ocean! Great staff, spacious rooms, free breakfast, the price can not be beat and the views are absolutely perfect and unobstructed! The sunrise and sunset from your private balcony are out of a post card!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your stay and the valuable review recommending our hotel. We will take your comments for further improvement. Glad to note that you liked the stay. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Very enjoyable stay; lovely hotel"

5
21/11/2017

My family and I had an overnight stay at this hotel. It was clean and very well appointed. The room was spacious and well decorated. All rooms face the ocean and have ocean view balconies. We enjoyed watching the sunrise over the water. At check in, we were helped to find a better room rate. That was very helpful and we appreciated the kindness and friendliness of the staff.

"First time stay"

5
19/11/2017

I enjoyed my stay there. Very friendly staff I would recommend ever one to stay with great staff. The rooms were clean the are very comfortable. It not that far the strip. If I would back I would stay there again. Thank Best Western

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I am so pleased that we exceeded your expectations here during your stay. Our team prides themselves on excellent guest service and accommodations. I am happy to hear that you were able to enjoy that. We anxiously await your next visit here with us. Sincerely, Hotel Manager

"Awesome view"

5
18/11/2017

Favorite part of this hotel is the balcony where you can hear and see the beach. Very relaxing. The hotel is close enough to restaurants and shops, but also has a quieter feel than other hotels on the Seawall. Beds were comfortable.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking the time and writing a review on our property. We're so glad we were able to meet your needs. We look forward to seeing you again soon! Sincerely, Hotel Manager

"Clean Well lit hotel!"

5
14/11/2017

Best Western Plus caught our attention because of the well lit parking area on the beachfront. Last minute stay was excellent, clean, and friendly. The beds were comfortable and sheets were pristine , smelled very fresh!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest Thanks for writing the great feedback from your recent stay. We are delighted to hear that you had an amazing time at our excellent, clean, and friendly hotel. We look forward in welcoming you back soon! Sincerely Hotel Manager

"Best stay ever"

5
13/11/2017

Everything about our stay was excellent, from our roomy room, ocean view to all the amenities. We would definately return. The staff answered all our concerns and were very courteous. Especially enjoyed the fresh hot cookies. Everythin was clean and the whole hotel was very roomy from the balcony to the room.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"VERY NICE & CLEAN"

4
13/11/2017

The wood floors are very nice, however they make it very loud for the person below you. The person above us dropped his remote and it sounded like it was right in our room and I almost jumped out of my bed, also the first time we stayed in this hotel we could hear the people above us every single time they walked. The Hotel is great, it's clean, the staff is great the beds are super comfortable and I will stay here again but I will request that I be on the top floor so I don't have to hear anyone above me walking.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"New and excellent, great views, but slightly away from the main tourist areas."

5
13/11/2017

The hotel is across the street from the beach, however this area of the beach isn't usable because the water comes all the way to the seawall, there's no sand. The nearest usable beach is almost a mile east, too far to walk. The hotel isn't really located near anything of tourist interest. There's 3 very casual cafes about 1/3 mile west, but most restaurants begin several miles east. The hotel itself is very nice. Very recently opened so everything's fresh and clean and functions well. Hasn't yet attained that “well-used” effect that beach hotels typically acquire. Staff was pleasant and helpful. The hotel has 5 floors of rooms, but there are two speedy elevators. All rooms face the beach and are suites, with balconies. Every room above the first floor has a great view. Being directly on Seawall Boulevard and all rooms facing Seawall Blvd, the lower floors do get some vehicle road noise at night., but it's not bad. The rooms are very large and nicely furnished. The mattresses were a little firmer than we like, but most hotels are. The room floors aren't carpeted, but were simulated wood. Really liked that, as beach hotel carpets usually stay nasty from the constant wet and sandy beach goers. The bathrooms are very modern and attractive, but there are no tubs, only large glassed showers. Actually preferred it. Ice machines are located only on the 2nd and 4th floors. The breakfast dining room is quite large with a lot of seating. The breakfast provided was very extensive, including protein.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Great place to stay"

5
13/11/2017

This is one of the very best places I have stayed. All employees went out of their way to make my stay more pleasurable. I celebrated my birthday there, and they made sure that it was one I would not forget. I'm looking forward to returning there.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

"The best Best Western I have stayed in"

5
07/11/2017

Desk clerk Canyon is friendly and very knowledgeable about the area and events. She was a great help. The Lobby, breakfast area, are very clean and modern. The grounds are well kept and clean. We enjoyed our balcony. Thank you Canyon.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind words about our staff, our hotel and our great location. Canyon was appreciated for the great customer service. Nothing is more important to us than the guest experience, and we're pleased to be able to satisfy you so well. I hope you will have the opportunity to stay with us frequently in the coming months and years. Sincerely, Hotel Manager

"vacation stay"

4
07/11/2017

Great desk staff and location. Bring your own coffee pot or go to Starbucks. Breakfast was ok for complimentary, but went out to restaurants when we wanted good breakfast. Rooms were very good size with a great balcony view of ocean. Beds were comfortable and fenced parking around the back was a real plus.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for your wonderful review, and taking the time to complement our staff. We are delighted you like our comfortable bed, fencing parking and great size room.. Thanks again for your positive feedback. We look forward to your next stay at the Best Western Plus Galveston Suites Hotel. Sincerely, Hotel Manager

"Great Place"

4
07/11/2017

Room and lobby very clean. Room was spacious and had new decor. Bed was comfortable and sheets were clean. Staff was very friendly and attentive to making sure everything was good in our room. Breakfast area is behind glass walls with windows overlooking the water. Nice to not have to eat in the Lobby where people are walking around you. Would highly recommend this place.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Here at the Best Western Plus Galveston Suites Hotel, we strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. I will be sure to share your compliments with my staff. We appreciate you sharing your nice comments about our clean, comfortable and friendly hotel and look forward to welcoming you back soon. Sincerely, Hotel Manager

"Overlooking the beach"

5
07/11/2017

Great balcony view of the beach! Excellent hotel I Luv the hard wood floors and the free breakfast for all the guests to enjoy and the employees are very friendly and helpful I would suggest this hotel

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We appreciate you taking the time to write and share such a wonderful review. Staff was appreciated for the friendly and helpful service. We look forward to seeing you again soon next time your travels take you to the Galveston area. Sincerely Hotel Manager

"Could have been better"

3
06/11/2017

After searching for a beachfront hotel we decided to go with this place. We booked this room with Expedia for the location and the view. There was also a bonus 2 hour late checkout which was perfect. The location of the hotel is a little further away from all the action. We were just looking to relax so this was fine for us. This property could have easily been rated 5 stars but there were too many hiccups so I give it a 3. Customer Service: I tried calling to hotel 4 times before my arrival but no one picked up( that should have been a red flag). Upon checking in I approached the desk and gave the young man my name for my reservation. After checking he said." I don't have a reservation for you here. It must be at the other Best Western down the street". I know for a fact that I booked this one because I researched this one and they have the balcony with the view of the beach that I was looking for. I informed him that I did indeed have a reservation. He finally found it after a young lady came over to assist him. She then informed us that the only king room they had was one with an obstructed view(keep in mind I booked this hotel for the view). She said there was a double queen room available with a view. Frustrated because this was not what I booked I accepted. We got our room key and headed to the room. When we reserved the room we got an extended 2 hour late checkout, but due to the mess up with our room I decided to call and make sure the front desk was aware of our late checkout. The front desk attendant assured me that it would be honored. I guess housekeeping didn't get the memo because they came knocking on the door at 10:45 a.m. while I was getting dressed (disregarding the do not disturb sign). I told her we had a late checkout. She looked confused and said okay. After that I felt like I had to rush to get dressed before she came back again. Room: The best part of my stay. I absolutely loved the layout of the room and the amount of space there was. The room was very nice a clean with a fresh smell. There was a shower only the the bathroom. The room had a microwave/fridge with a coffee maker in the room. The beds were nice and comfortable. The seating area was nice and spacious, equipped with a sofa bed. The balcony was small with an awesome beach view with chairs to sit in and enjoy the view. Amenities: There is coffee in the room which was convenient. The ice machines are located only on the 1st, 2nd and 4th floors. If you don't want to do a lot of walking to look for ice, you might want to get a room on those floors. There are also drink vending machines in the room with the ice machines. My husband and I went to look for a vending machine to get water for me to take my medication (that turned out to be a scavenger hunt). The vending machines were out of order on every floor except the 2nd floor. We finally found one that works it would not accept any bills or change. I had to use a card only to find out the water was sold out (I was furious at this point.) We just got a soda instead. The hotel has a laundry room on the first floor. There was a pool but we did't use it. Breakfast is served in the morning which consist of a basic continental breakfast. There is also a coffee machine in the lobby. This hotel is a very nice property and it could really be great. Customer service needs work. If there are vending machines it does guest no good unless they actually work. House keeping should be in communication with the front desk. I would stay at this property again for the view and location once the hiccups are fixed. Tip: Bring your own beverages.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for letting us know about your recent stay. We regret that your stay did not meet your expectations and thank you for letting us know a few of the points that concerned you. We have had our Maintenance and Housekeeping team to solve all your concerns. We look forward to being able to exceed your expectations on your next visit. Sincerely Hotel Manager

"Wedding"

5
02/11/2017

It was a great place to stay. We were in town for our wedding. It was convenient, clean, and the staff was friendly. We enjoyed our stay and would stay at the Best Western Plus in Galveston again. Thanks to all who made our stay easy and enjoyable.

"Nice, friendly and helpful!"

4
31/10/2017

We stayed here for one night. The staff was very friendly from the time we walked in the front door. Our room was nice and clean. The only thing I didn't care for were the heavily deodorized hallways, but it didn't carry into the room. I would definitely stay here again.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Appreciate your comments and thank you that you found our hotel Nice,Friendly,helpful. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you.Please visit again. Sincerely, Hotel Manager

"Best Hotel Living Experience"

5
31/10/2017

The Service was excellent from registration to check out. The staff were very friendly and concern for our comfort. Best Hotel we stayed in years. Good location very clean and comfortable. I would highly recommend to family, friends and anyone that would listen.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm so pleased that you would highly recommend our hotel to family, friends and anyone traveling in Galveston area. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"BW Galveston suites"

5
30/10/2017

Very clean hotel. It's only 1 year old and they serve a full breakfast including eggs, sausage, biscuits and gravy, pancakes, waffles and all the continental breakfast items. I will be coming back soon. It's located on the best end of the island and every room has a balcony with a front view of the beach which is just across the street on the sea wall. You can't go wrong with this hotel.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your comments. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Amazing Service"

5
28/10/2017

Hubby and I were able to make a quick trip down to fish. We did not have a reservation and typically use a hotel booking app. The girl at the first desk was friendly and quick and they were able to match the price so I didn't have to hassle with the 3rd party app. The hotel is clean and inviting! The room was large with a beach front view. Single room with King bed and a sitting area was great for us to stretch out and relax. Breakfast was hot and ready at 6:30 am. Great variety and friendly staff. Glad we stayed here for this quick trip.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for your kind words. I'm happy we could provide you a great experience. We take pride in our hotel. I hope you can visit us again soon for great service,great prices, great rooms, great amenities and great people.We look forward to serving you again. Sincerely, Hotel Manager

"Wonderful experience!!"

5
25/10/2017

The hotel were kind and helpful; the breakfast was outstanding; and the rooms were spacious and overlooked the gulf! The price was excellent and we thoroughly enjoyed our time at this hotel!! We will definitely return!!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Good but lacking"

4
25/10/2017

We have stayed at this location two times within six months. First reservation was approximately 1 1/2 week in advance. Got to hotel and was told our reservation had just come though. Only had 2 rooms left. Mind you we are Diamond Members. Got put up on top floor almost at end of floor. Just got back and once again was put on 3rd floor next to end, could not sit on balcony when parking lot lights came on because it would blind you. The rooms were ok, just wish there had been bath tubs in room.

"Bad hotel for allergies"

2
23/10/2017

It appeared that this hotel uses gallons of Fabreeze or something like it to clean their rooms. Very strong smell in the room and even on the bed and pillows when we checked in. We had 2 rooms and both were the same. We won't be staying here again. Staff was friendly and room was large.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for staying with us. I apologize that some aspects of the hotel didn't meet your expectations. We take real pride in providing a pleasant guest experience, and I regret that we let you down. We take the guest experience seriously and hope you will give our friendly staff another chance to satisfy you in the future. Sincerely, Hotel Manager

"Ship Inspections"

5
19/10/2017

Check in here to stay for the weekend to do Carnival ship inspections and the staff here was so friendly and helpful, the front desk clerk told us the best places to shop and how to get there.. I forgot her name but she has a big personality

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"5 day vacation to Galveston Island"

5
16/10/2017

We are here for 5 days. This hotel has been great. All rooms have balconies that overlook the Seawall. Hotel appears to be fairly new and was very clean. They serve a full hot breakfast buffet that is included with room. We can sit out and watch surfers and hear the ocean. We walked the seawall tonight and went into one of the souvenir stores, Jimmy's, that services one of the long fishing piers. They usually charge for you to go out on the pier, but since we did not take money when we went out walking, they graciously let us walk out on the pier to see what the fishermen were catching for free. It was about 7:30 and they were catching HUGE redfish. We saw two fishermen catch fish that were over 2 feet long head to tail! So if you come to fish, bring tackle for really big fish if you want to catch them. if you have not been to Galveston lately, consider it. The island has been really cleaned up since Ike. There are new restaurants everywhere and great stores on the Strand. There is an entertainment pier with carnival type rides, the ferry to Bolivar penninsula (free by the way) and you are only 45 from NASA!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm glad our hotel serves you well so often. And I'm glad the pride we all have in our clean and fairly new. We take serving our guests very seriously. I hope we will be seeing you again soon and many more times in the future. Sincerely, Hotel Manager

"beautiful view"

5
15/10/2017

We had an oceanview room. We oved the view. They have a full hot breakfast. The king suite was lovely. The staff was helpful and friendly. The photo of the hotel looked blah but the experience was great.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us.. I am glad you like our ocean view rooms, full hot breakfast and friendly staff. We look forward to having you with us again when you visit Galveston Island, TX in the future. Sincerely, Hotel Manager

"Great stay at Best western Plus in Galveston"

5
13/10/2017

We had the experience at the Best western Plus in Galveston. Staff was very friendly and helpful. The room was excellent, the breakfast was great, and the price met all of our expectations. I would recommend this hotel to all my family and friends.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

"Great place to stay"

5
11/10/2017

This was a great place to stay during our trip to Galveston! Very close to the beach and all the attractions. Staff was very helpful. Also a great fishing pier and restaurant across the street. The view of the seawall at night was amazing!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience. We are so glad to hear that you were impressed with our great place and accommodating staff and that you enjoyed the restaurant near by and great fishing pier near our hotel. We look forward to welcoming you back again for another visit. Sincerely Hotel Manager

"Customer Service"

5
11/10/2017

Starting with a phone call we had given her. We were having a very bad experience at a different hotel that same day. The rooms at this older hotel were very Holloween-ish, (aka scary)! Upon arrival, we asked Ms. Anna if there was any way we could see the room before booking. She gave a great smile and side, "sure, of course, why not"... Her face looked as if to say, doesn't everyone do this! NO! We loved the room and the view right way and booked with Ms. Anna! This was Oct. 5, 2017, on my birthday. We had a great time and enjoyed our stay thanks to Ms. Anna.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for taking the time to review the Best Western Plus Galveston Suites. We are happy to hear you had a great stay with us. Anna definitely is an asset to our company. We look forward to seeing you again very soon. Sincerely Hotel Manager

"FEMA"

1
10/10/2017

We had two service dogs and the bald manager said we could have them! Of course we can bc it's the law! The owners said we had to check out after staying 3 days already! Due to the fact I didn't have the dog with me to go in the kitchen part to get coffee! The dogs were never left alone. Screw this hotel!!!! They have no compassion! I had a infant baby and had to move without having a car as well!!! I will never bring any of our customers here! We aren't broke we are just trying to get through Hurricane Harvey! You guys make me sick! Do NOT stay here! Staff is RUDE!!!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Galveston. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Not fancy, but new and clean and good value"

4
10/10/2017

This is a mid-range hotel, but was a very good value for a hotel in it's price range. Everything was new and clean, but obviously not a luxurious, top end hotel. We liked that it was not at the busiest part of the "strip", since it was easier to get in and out of the parking area and onto the street. And we loved that all the rooms faced the ocean and each with a balcony. The breakfast room was spacious and pleasant. The breakfast food was ok, with several hot foods to pick from. For us, having breakfast there one day was nice, but we chose to eat most of our breakfast meals at restaurants, with more variety and taste. On the other side, a complimentary hot breakfast is always appreciated!

"almost great hotel"

4
09/10/2017

great hotel fair location hated that my room didnt have a tub in it and wasnt told that it didnt and that the hot tob didnt work was told that owners are trying to decide wether to fix it or not. other wise its a nice place but i wuld not go there again for the above reasons

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Galvestone. Our apologies for all the inconveniences you had with your stay. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

"Great place to relax!!"

5
04/10/2017

Really enjoyed our stay at this very nice Best Western. Loved the balcony and the view of the beach. We had a double queen suite which was really clean. The pillows were fantastic! So much so that I took a photo of the tag, have placed an order on Amazon and delivery is expected tomorrow. Another plus for us was the chair in the sitting area did not have high arm rests making it comfortable for larger people to sit in.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for staying with us and your valuable feedback. I am happy you had relaxing stay at our hotel. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely Hotel Manager

"Solid Modern Hotel "

3
02/10/2017

Routinely so ne Check in, Clean quite big room facing the ocean (and the 4 lane road) plus balcony. Bath of God's size too, comfortable bed . Building seems quite modern. There's a pool outside that we did no check out. The location is to the south of Galveston, about 8 miles from where all the action is. So you'll need the car.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found our room very quite and big. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Beach Bum"

4
02/10/2017

Staff was great, room was outstanding, view was gorgeous my only complaint is the breakfast. The same problem with all hotels, everything is over processed carbs, limited fresh fruit or microwave food. No thanks!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for the feedback and recommendations after your recent stay here at our establishment. We look forward to welcoming you back in the future! Sincerely Hotel Manager

"Great Family place with free breakfast"

5
27/09/2017

Newly remodeled hotel, great breakfast area with plenty of choices. friendly staff and as close as you can be to the beach in that area. great job Best Western on this one. I would stay here again without question

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you very much for such a great review! We work very hard to make everyone feel welcome. We want our guest to feel like our hotel is their home away from home. I'm happy to see that you found our staff accommodating and pleasant. I will make sure to pass this on to our staff so they can get the recognition they deserve that motivates them to continue delivering excellent customer service. Sincerely Hotel Manager

"Nice Hotel"

4
25/09/2017

Very nice hotel, comfortable bed, nice decor and great balcony view! Cons: I feel that the weekend rates are overpriced, the walls are thin, you can hear over head walking noises and the ac unit is very noisy as it comes on and off

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"A great stay"

5
25/09/2017

This is a very nice hotel and very nice staff. I would stay here again, and again. The staff was very accommadating and the view of the ocean across the street is beautiful. The breakfast bar is really good, but those pancake machines arent worth the money they spend on them. Cant cut corners on pancakes.

"Last minute trip"

5
24/09/2017

Anna was so kind and helpful while we were there. She went above and beyond what you get at most hotels. It would our stay so much better. I would definitely come back to this location due to the service we received while there.

"Best Stay Ever"

5
25/08/2017

The cleanest Room, nicest people, food was ok, but the view, the room,the pool, & the lady that helped us ended up being the best place we have ever stayed. I don't think I have stayed at a motel on the beach that had such nice & friendly people working for them before, and I know I haven't stayed at one as nice as this one was.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus Galveston and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Property will double charge you if booked with a travel site"

1
23/08/2017

Hotel is new and clean and the staff was friendly. They have charged med twice and will not refund the additional charge. When you call you get the run around and can tell that this is apparently the normal business policy. I will never use this or any of their other locations. They own 4 properties in the same area.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thanks for your stay at the BW Plus Galveston. Its nice that you liked everything about the hotel but for the double charge. We are sorry and apologize for the inconvenience. We shall definitely inquire and take necessary actions so that it is redressed and never repeated. Please do visit us again and we shall ensure a seamless and comfortable stay. Best Regards, Hotel Manager.

"Nice stay, great view"

4
21/08/2017

Comfortable bed, convenient location, and fantastic ocean views. AC problems in the fitness center, hopefully will be fixed soon. Also, AC vent hits bed directly. Bothered me, might not bother some. Nice staff, good breakfast, and very clean room.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. I'm glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Nice newer hotel on the seawall"

4
20/08/2017

My wife and I stayed here for 3 nights in mid August. We had a king room on the 3rd floor and had a very nice view of the gulf. Check-in was easy and the room was clean. We're not big fans of the wood flooring because of the way the sand tracks around the room. Location is good, building is new, and the staff was nice. My only complaint was that we felt like we overpaid for what we got. Overall we were happy with our stay.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your extended stay at our affordable, friendly and comfortable property. I'm very pleased you had a great experience here and hope you will return if you need to stay in the area again. We take special pride in serving extended stay guests like you and hope we can consistently meet your needs in the future. Thanks again for such nice comments. Sincerely, Hotel Manager

"Hotel is great, Guests - not so much."

4
20/08/2017

The staff was fantastic. We were checked in super fast and got a room on the 1st floor. We were only going to be there for 1 night before we took a family cruise. The rooms were clean but a little worn. We had a balcony but someone had dropped caramel candy on the floor and in the heat and humidity, it was really yucky so we avoided going out on that particular balcony. The bathroom was spacious but baseboard tiles were falling off the wall. Other than these two issues, the beds were great and the carpet was clean. We were a party of 4 and met up with a party of 5. We had 4 children and 5 adults. We had driven in from AR, VA, and TX. We were tired and wanted to enjoy the pool. There was a group of 4 adults with about 8 children (hard to figure out the exact number) and they monopolized the tables in the shade from 1:30 PM until 8:15 PM. One table had the kids cups and toys and they adults sat at the other table. We tried the old "stare at them" routine but evidently we were no competition for the shade and a bucket of beer. That said, our kids loved the pool and the adults just stood around (all chairs were taken except the 4 chairs around the kids toy table). Good manners are hard to find anymore, For dinner, we asked the staff if we could eat pizza in the breakfast room. They said fine if we would clean up. That was not a problem for us so we had a pizza party and it was a great ending to the swim party. Breakfast the next morning was great. They had scrambled eggs, sausage, biscuits, bread, english muffins, and bagels for toasting. Juice, milk and coffee. There was even a pancake machine. Kids had a great time and thought that all the fruit loops they could eat was a great deal. All in all, the hotel was great.

"Above average"

4
16/08/2017

I spent three nights with my family as we attended the Holiday Inn Vacation Club.. We stayed in a standard two beds room. The location is not too bad. I guess all rooms at this hotel have ocean view. The hotel is clean. Staffs are helpful. Breakfast has basic items but above average.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments.We take real pride in this hotel and in serving guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager

"it might be a bit plain on the outside..."

5
15/08/2017

Never judge this particular book by its cover. The outside is a bit worn, but you have to understand it's directly across the street from the beach. The staff was helpful and knowledgeable about the area and there are mini outside entertainment experiences within walking distance.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Great service and very close to the beach"

4
14/08/2017

Overall a very good stay in Galveston at the Best Western Plus. The service was great. The rooms were clean. Free breakfast and computers and printer available, which is great if you need to print tickets for Schlitterbahn.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kinds. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I take pride in doing what's right to ensure the best possible guest experience, and I hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager

"Great Time in Galveston"

5
11/08/2017

Our stay at the Best Western Plus in Galveston was beyond what I expected. The room was immaculate, well apportioned and clean. The beds were the best along with the stand-up shower. The hot breakfast was great and the dining area was large. The only thing that would have made this perfect is that the beach was about 200 yards away but all in all, this is the best value for the dollar.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for the review. I'm pleased you had a great stay with us in our clean, comfortable and well-appointed hotel. We'll be here you in the future if you need us. And if you ever have any questions while staying with us, please don't hesitate to contact us at the desk. We'll be happy to fill you in. Sincerely, Hotel Manager

"Large rooms & Excellent views!!"

5
07/08/2017

Very nice stay with a huge room, great view, wonderful breakfast, helpful staff and away from the busiest part of town, but not too far away. Affordable restaurants within walking distance. We will stay there again the next time we visit!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Great stay!"

5
07/08/2017

Hotel staff was very helpful, breakfast was wonderful and the room was the best. The living area is at the far end of the room which I liked and we had plenty of room with the fold out couch. Every room has a balcony looking full-on to the seawall. It was so relaxing to sit out there and enjoy the water on my private balcony. Close to the pier and all attractions/restaurant. I will be back again!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Great hotel"

5
06/08/2017

The hotel is a great location and I loved the decor and size of the room! Would definitely stay here again! The balcony we had overlooked the ocean and we were right in the sea wall so we were able onto easily walk over to the beach which was super great!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"large, comfortable, affordable"

5
04/08/2017

find your discounts and/or stay during week comfortable bed & pillow good view away from busiest section just a bit so close enough to all the things you need better than continental breakfast but..... quality just good enough to make til lunch

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Best Stay Ever"

5
30/07/2017

Most pleasant experience! The staff were friendly, helpful, and supportive along with a smile on every face. Loved our 3 night stay! We were most impressive with the guest desk. The most outstanding was a beautiful, professional woman, Canyon.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"new with a view"

5
29/07/2017

all the rooms have a great view of ocean, Everything in the building is new and clean built in 2016. Got a good rate for such an excellent location. Don't recommend getting a room close to the pool at night it gets noisy till late at night. good breakfast with a great variety of choices, The staff are well dressed and professional as well as courteous.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for your kind words about our hotel. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I'm happy you had such a pleasant stay. We look forward to having you with us again very soon. Sincerely, Hotel Manager

"Home Away From Home"

5
29/07/2017

It was an awesome stay. The location is perfectly located right cross from the beach which is about 300 feet and you will be enjoying the beach shoreline. All the rooms have balconies face the beach. The Staff's are very friendly and nice peoples.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for your kind words about our hotel. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I'm happy you had such a pleasant stay. We look forward to having you with us again very soon. Sincerely, Hotel Manager

"nice stay"

4
27/07/2017

all rooms face the gulf so you don't have to worry about getting a terrible view. Rooms are very large and spacious. The staff was nice. I almost missed the breakfast because it closes at 9. My only negative is that they do not close the pool and at midnight there were still kids down there screeching so I had to be the bad guy and call down to front desk. It was remedied quickly. Just a note to future travelers, I do not care if you let your kids stay up all night in the pool, but please keep it down.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Pleasantly surprised "

4
25/07/2017

Left Houston for a quick beach day in Galveston on a Monday. My wife and I decided to spend the night and found this place via a web search. We tend to be a bit picky when it comes to hotels so expectations weren't significant. However, we were pleasantly surprised at the cleanliness, friendliness of the staff along with terrific rooms and views of the beach. We would not hesitate to stay here again and highly recommend the Best Western Plus for individuals looking for a clean and reasonably priced room.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Nice Hotel but not near any attractions or restaurants"

4
24/07/2017

New hotel with nice, clean, quiet rooms. There was a bachelor party three doors down from my room but I never heard a sound. Unfortunately, the hotel is not close to any attractions. The closest restaurant is at least a mile up Seawall Blvd. The "beach" is across the street but directly in front of the hotel the beach consists of large granite rocks and sand. You have to walk 1/4 mile to the left to reach just sand and there is a pier 1/4 mile to the right. Traffic in front is horrible especially on weekends but there are intermittent gaps that allow you to cross on foot or merge into traffic with your vehicle. The free breakfast was clean and presentable but not very tasty. Scrambled eggs, sausage, cold cereal, pastries, waffles and even pancakes that you make yourself. My room was directly over the pool which was no issue except the pool didn't look very clean. Maybe it is seawater. Staff was very friendly.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Nice rooms"

5
24/07/2017

Pleasant staff, Clean rooms. Had a great ocean view... very quiet! Pool and hot tub were clean. Lots of towels in room ( I like to use two so that was nice)! Rooms are spacious also ! I would stay here again ...

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm glad we were able to find accommodations for you. I'm so pleased that you would stay again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its service to guests and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Great Hotel"

5
23/07/2017

The room was perfect and the AC worked great. We loved the shower and bathroom. Staff kept the room clean and the bed was so good including the pillows were perfect.I only used the breakfast buffet one time. the line was out the door and not moving this was the only thing that was hot so good a bout this hotel. I would go back again but would not visit the breakfast buffet.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because of the breakfast queue. I assure you that we take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Great Place in Galveston to stay"

5
19/07/2017

Hotel was very nice and had a great view of the Gulf in Galveston. My 9 year old daughters really enjoyed their stay there also - liked the pool and hot tub and also the wonderful view of the gulf from the hotel room deck

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus Galveston and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Outstanding"

5
18/07/2017

I just love this hotel. The staff was so friendly and down to earth. The breakfast was great.This hotel was so clean. I enjoy it so much, I booked another stay. This will be the hotel in the future when I come to Galveston Texas. Margit Williams

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments about our hotel here in Galveston Texas. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"galveston"

5
18/07/2017

unbelievable...rooms were "PALACE" SIZE..really big... could hold 6 people... clean convenient---great caring helpful friendly staff. nice room amenities... right across from the gulf of mexico --- big sandy beachy area about 3 blocks up the street.... and really nice hotel.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"New Found Trust"

5
17/07/2017

Honestly BW used to be a chain I avoided as I found them inconsistent. The new BW hotels are much improved and have earned my trust as a chain I am confident in choosing for my travel. The rooms are clean and large, they had all that I expect from a more expensive chain. I'll be back.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

"Excellent"

5
17/07/2017

Great vacation spot. Nice pool and hot tub. Close to the fishing pier. Jimmys is great. Great views. Awesome staff. Had a blast and slept so well. Will definitely return. Thouroughly enjoyed!! Thanks you!!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Great hotel!"

5
13/07/2017

We stayed here with our 6 year old and 2 year old and absolutely loved the hotel. The breakfast was wonderful...the view of the gulf was breath taking...the hotel staff were friendly and helpful. I didn't take of pics of the room but I got plenty of the balcony view of the gulf. Highly recommended! We will definitely stay there again.

"Great View!"

5
12/07/2017

The hotel was amazing! The view was spectacular from our private balcony and the room was very spacious, clean, and had a super comfortable bed. The staff was very helpful and friendly, as well. We were super pleased and we had an amazing time!

"Great Stay"

5
06/07/2017

Great experience all around! Customer Service was exceptional! Bed were comfy, rooms were nice and the view was awesome! Check-out was quick and easy. Breakfast was hot and fresh with plenty of choices!

"Decent stay"

4
05/07/2017

Nice rooms with a great view. The rooms were very comfortable and had plenty of space. Being close to the pier was nice since our son wanted to go fishing. The only downfall was the breakfast. The quality of the food was lacking.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for commenting. I'm pleased we could provide you a comfortable and clean room. I apologize for any lapses that may have detracted from your experience, including the quality of the free breakfast. We try to give our best effort for your guests, and we clearly let you down. If you give us another chance, we'll do better for you next time. Sincerely, Hotel Manager

"Horrible Stay At Best Westen Plus in Galveston, Texas"

1
05/07/2017

0 out f0 1. Staff was not welcoming or professional. I had to inquire about maid service three times (i.e.10:30am, 12pm and 2pm) and all three times I was told that the maid would be cleaning my room next. I finally physially walked to the front desk and the agent told me that if I were at a restaurant they would have already spit in my food!!! .2. Room smelled like mildew because they left the door to the balcony open with the A/C off. This hotel is right across the street from the beach. You can only imagine the smell. 3. Breakfast was not worth the price and it was free!!!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

"Nice Galveston Hotel"

5
04/07/2017

This Best Western Plus is an excellent choice for Galveston. The hotel is very clean and every room has a view of the ocean. We loved having two queen beds along with a sofa bed. The rooms also included a refrig and microwave. The hotel must be fairly new, is very up to date, and very clean. I loved the showers in the restroom. However, families with small children may prefer a bathtub. The beach directly across the street is all rock, so you will need to use another public beach. That is not a problem in Galveston, there are many areas with beach access. The free breakfast was okay, but not the best. We will stay here again for sure on future trips.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Galveston. It is really nice to note that that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating the stay. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Galveston Bargain"

4
03/07/2017

This hotel is brand new with a great view! It is located at the end of the Strand but still close to everything wonderful. Whether you want to cross the street and walk the Seawall or take a drive to Starbucks, you are seconds away from either.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your stay and the valuable review and recommending Best western Plus Galveston. We will take your comments for further improvement. Glad to note that you liked the stay. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Family vacation"

4
27/06/2017

Third party did not book reservations but hotel accommodated us. Breakfast was great. Kids loved the pool/hot tub. Would go back and stay there. The power went out the last night at the hotel but we opened the balcony door and it was fine.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Customer, We sincerely thank you for your review of our services. Reviews help us to determine our future course while reminding us of our shortcomings. It is a great pleasure to know that you had a very enjoyable experience with us. We thank you for pointing out the quality of our rooms, breakfast and manpower. We will maintain the quality of our services and hope to see you again. We also hope you will recommend us to your friends and families. Thank You. Sincerely, Hotel Manager

"Worst Experience Ever"

1
27/06/2017

This hotel stay was truly the worst I've ever experienced. First, the hotel couldn't find my reservation, though I could clearly show them an email confirmation of it. Then they claimed the only room they could offer after that was a King suite, which was not the correct bedding for what I needed, but since I was desperate for a room, I took it anyway. The phone in the room did not work. The staff was extremely unprofessional (swearing in front of me and my kids) and unhelpful with terrible attitudes. Then when I woke up at 5 the next morning, there was no power. We were told the power had been out since 1am, but they knew nothing about when it would be on again and did not help with anything. There was no hot water for the shower. We had to drag all of our suitcases down 3 flights of stairs in the dark and got no breakfast. I honestly don't even feel like I should have to pay for this room given that it was such a horrible experience, and we did not even have power for half of our stay. I will never recommend this particular hotel to anyone, and I certainly won't be staying at a Best Western again.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I regret that there was a power failure beyond our control and other maintenance issues that detracted from your stay with us. We take real pride in providing the best possible guest experience, and I apologize that we let you down. If you reconsider and stay with us again, we'll do better for you next time. Sincerely, Hotel Manager

"Awesome getaway!"

5
27/06/2017

This hotel was simply awesome! The staff was very friendly and always ready to accommodate. Our room was very clean and quiet! The view was magnificent. Awesome stay and we will definitely come back!!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. We're pleased to be your choice in the Galveston Island area. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Vacation"

5
26/06/2017

When there little issues they were addressed with friendly sevice staff held patience and promptness. No problem was to much trouble. We felt as if we were aming friends and enjoyed the stay tremendously

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. I'm glad you had a nice experience with us, even in the rain. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. Sincerely, Hotel Manager

"cold breakfast"

4
26/06/2017

Breakfast items were cold for the ones that were to be hot. Otherwise the stay was good. There was no "non" flavored water offered so if you don't drink flavored items your out of luck. The milk was sour.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm glad you had a nice, quiet and comfortable experience with us. We'll take your comments about breakfast into consideration and see if we can make improvements. We take real pride in providing a great experience and look forward to serving you again very soon. Sincerely, Hotel Manager

"Hidden Jewel on the Seawall!"

5
21/06/2017

Hidden Jewel on the Seawall! The location was perfect. Very close to Moody Gardens and Schlitterbahn! Every room has a view of the Gulf. Breakfast buffet was great, Rooms were decorated tastefully and best of all - No carpet! Everything was very clean and the staff were topnotch.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments about your stay. It is true our hotel is hidden gem. Our Gulf-view rooms are indeed among the nicest, and we get many compliments about them. When you need us again, we'll be here for you with another great stay. Sincerely, Hotel Manager

"Beautiful hotel in a great location"

5
20/06/2017

We stayed for a weekend for a wedding and we absolutely loved it here! All the rooms have a water view and a nice little balcony. Everything was very clean and well appointed. The breakfast in the morning was great; tons of options. (And adorable Texas shaped waffles!) The staff was very friendly. The beds were SO comfortable! I loved that the floors weren't carpet; as a sceptical hotel customer I always wonder how clean carpet actually is, so hard flooring was definitely a plus in my book. Parking was plentiful, and it is in a quiet area which we loved. Overall, if we ever visit Galveston again this is where we would stay, hands down.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind words. You've said some very nice things. I'm glad you were pleased with your stay at our clean, well appointed and affordable hotel, and I hope you will stay with us again if you come to the area in the future. You will be most welcome. Sincerely, Hotel Manager

"By the shore"

5
20/06/2017

Galveston is a short trip from Louisiana. Able to get therein three hours . Stay on the beach dine in great restaurants There are many activities for the family and you can get around the island without getting lost. People are friendly and the staff at the places we visit are very good at making you feel welcome.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Great staff"

5
19/06/2017

The staff, the room the location, everything was really great. Except that they didn't have any syrup for the waffles...lol...but I made due with honey. Other than that I have no complaints. The beds, pillows were great. And being right across from the beach was fantastic. Especially since we could sit out on the balcony and listen to the waves. We hope to go back again next yr.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

"Excellent"

5
16/06/2017

Excellent service and friendliness. Accomodations were great. Would definitely stay there again. Breakfast was tasty. Pool was refreshing. All in all a great experience. The folks at the front desk was always helpful and courteous.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest Thank you for sharing you excellent experience with us. We are delighted to hear that you enjoyed all the aspects of your stay. We appreciate your kind words regarding our front, We hope to welcome you back to the Best Western Galveston Island again soon. Sincerely, Hotel Manager

"Clean room everything smelled fresh"

4
15/06/2017

We stayed three days the room was very clean. I think we had a stained sheet we finally got in the bed at midnight. But, housekeeping fixed that the next day. Breakfast well it was breakfast that was included with the room with kids standing in line for waffles. Whirlpool/Jacuzzi was great. Staff, gave great recommendations on eating locations. Rooms are amazingly quiet even with all the kids at the hotel. I would recommend this!

"Excellent stay"

5
14/06/2017

This hotel is in a perfect location and extremely clean. The room was very clean and comfortable, as well as quiet. The breakfast offered is superb, several options and delicious. The staff was very friendly and helpful when I asked questions.

"ms."

5
12/06/2017

everything was great! very pleasant saff. No complaints. View was great. Hotel was clean. Pool was very nice and clean. everything was clean and all of our needs were met. everything we asked for we were accomodated and then some. kids had a great time.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kinds. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I take pride in doing what's right to ensure the best possible guest experience, and I hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager

"Super helpful staff"

5
06/06/2017

VERY enjoyable stay. Staff was ready and willing to help with anything we needed. Offered more blankets before I even asked. Breakfast staff was busy keeping everything fresh and plentiful. This is our new go-to place for Galveston

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you for your comments. We are very happy to hear that you had such a pleasant stay in our hotel. We look forward to your return visit. Sincerely, Hotel Manager

"Nice hotel for a great price"

5
05/06/2017

The check in process was easy and fast. Our room was above our expectations. The room was clean and spacious,bed was comfortable, and we also had a private balcony facing the ocean! We will definitely be staying here again.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Enjoyable but pricey"

4
03/06/2017

The room was nice, had current decor, and had plenty of space. The pool area was well maintained, and ejoyable. We really enjoyed this stay, but you are definitely paying for the view. We were disappointed that for the price, we were not in an area with beach.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because our fair and competitive pricing didn't meet with your approval. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Great stay for our anniversary!"

5
03/06/2017

This hotel is new, with a great location. All suites/room face the ocean with balconies. The staff is very friendly and helpful, greeting us each time we left and returned to the hotel. Comfortable beds, free breakfast and good internet connection. Will definitely stay here again!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments about our well-located hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Wonderful!"

4
31/05/2017

Our room views were beautiful and the staff were all wonderful. The room was clean and nicely decorated. The beds were very comfortable and it was quiet at night allowing for a restful sleep. Breakfast was served with a variety of choices and it was wonderful to eat ours overlooking the ocean.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your stay at the Best Western Plus Galveston and the valuable review recommending our hotel. We will take your comments for further improvement. Glad to note that you liked the stay.It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Clean, comfortable and right on the Seawall"

4
31/05/2017

We spent Memorial Day weekend at this hotel. The front staff told us the hotel was booked solid, and it showed. I was so grateful that the breakfast dining room was much larger than average or breakfast would have been a miserable experience. The ladies that worked the front desk and breakfast room on Saturday and Sunday were amazing. They handled the crowds with patience and a smile and stayed on top of everything. In comparison, the employee that handled breakfast on Monday was a complete disappointment. I never once saw her walk around and replenish supplies or empty the overflowing trash cans. Good - free hot breakfast (excellent scrambled eggs and coffee!), nice size rooms, nicely decorated bathrooms, all rooms face water, soundproof rooms (both for outside traffic and hallway noise), mini-fridge and microwave in room, pretty good pool and hot tub. OK - pull-out couch was not terrible. MEH - I could never shake the feeling that the hotel had once been a cheap motel. The inside was nicely decorated but landscaping was non-existent and if you sat in your balcony you basically faced the front parking lot. I would hope that if it had been built recently all parking would have been in the back to give all rooms a nicer view. Overall, it was a relaxing weekend. I'm glad we were not that close to East side of the Seawall because Memorial Day crowds were crazy!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus Galveston and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. We shall look into the smoke issue and resolve the same. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Nice Hotel"

4
30/05/2017

It was clean and very conveniently located. It's a new hotel so it's still in great condition. The breakfast wasn't the best, they didn't have any fresh cut fruit and they only served sausage. No bacon or ham.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus. It is nice to know that you enjoyed the room and amenities. We shall certainly look into the breakfast comment and improve the same. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Fantastic"

5
27/05/2017

Great staff Anna was the evening front desk attendant and she will go above and beyond all expectations . Very clean and new hotel. I will stay there and again and again . If your looking for a spacious clean rooms with balconies over looking the ocean. This is your spot.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. I hope you will be even more satisfied next time. Sincerely, Hotel Manager

"Great location and more"

5
25/05/2017

We were to stay the day of an unfortunate power outage but returned the next day to book rooms for the next 3 nights. Balcony view of the ocean, very comfortable beds, large walk in shower plus a lounge area in our room with a sofa and chair - a relaxing stay for our 26th anniversary. Breakfast provided a plentiful selection of choices - plus the breakfast staff was very friendly and even gave us some fishing tips! Impressed with how sound proof the rooms were. Heard loud talking and children next door when in the hall but once inside the room heard nothing. Would recommend for couples, individuals or families.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, I'm so pleased that you would recommend our hotel to others traveling in Galveston Island area. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"great hotel"

5
24/05/2017

Great staff! The room was fantastic. We would highly recommend this location. Great hotel! This location is located on the sea wall, and it's a great location. We only stayed for one night, but thouraly is enjoyed this location

"Nothing but issues!"

2
24/05/2017

We were sent to this hotel because the Plus version was out of electricity. The ONLY employee that we saw there, that was behind the front desk seemed overwhelmed and flustered and like she did not know what she was doing. I moved rooms THREE times because of various issues - water leak, a/c and tv not working. My daughter stayed there the night before and accidentally left a BRAND NEW pair of shoes which they CLAIMED they never found!

"Very nice"

5
22/05/2017

Outstanding property in a great location. Well worth the money! All rooms have a sofabed, fridge, & microwave. Super comfortable beds. All rooms have a balcony with a wonderful gulf view. Would definitely recommend and will most certainly return.

"Perfect stay!"

5
18/05/2017

We stayed here one night before embarking on a cruise ship. The hotel is beautiful! The room was very spacious and clean. We loved the balcony that overlooks the ocean. The hotel staff were so great. Dawne and Anna helped us at check in and were fantastic. Great staff. Great breakfast. Great room. Our stay could not have been more perfect. Thank you!

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Absolutely is not a pet friendly hotel! Even advertise says it."

2
17/05/2017

Very good location, fair price, just right there in front of the beach, accesible parking lot. Nice staff they apologized because booking says "pet friendly" but they don't do it, I'll recommend this hotel for families and couples, friends, I'll insist don't bring your dog tho

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Sincerely thank you for your comments. I'm extremely happy that you like location,price,parking lot,staff.we apologize for the inconvenience you experienced during your stay.We look forward to having you with us again soon. Sincerely, Hotel Manager

"A great experience after a bad one"

5
16/05/2017

We'd checked into a nearby Howard Johnson hotel in Galveston, and the room was disgusting. I was getting the heebies the more I looked around (not just dust, but a large very dead bug had been left behind on the desk by housekeeping). We left there, and got hold of the Best Western. We were put in in a fantastic room, that was admittedly more expensive but orders of magnitude better than the Howard Johnson in looks, set up, and cleanliness. It was absolutely worth it.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Beginning of our vacation"

5
15/05/2017

I booked the Best Western specifically because they offered a transfer from the hotel to the dock for our cruise. The staff at the Best Western Plus Galveston was so helpful and courteous. Check-in was a breeze. They confirmed our next day transfers to the dock and gave us excellent dining suggestion within walking distance. Our room was spotless and had a wonderful view of the ocean. Breakfast was delicious offering cereal, waffles, biscuits and gravy, eggs, yogurt ,fruit and more. I recommend this hotel for any staying in Galveston.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks so much for your kind words about our hotel. I'm glad you would recommend us to others.We take real pride in the property and hope it shows in everything we do. When you're in the area again, I hope you will make us your first choice. Thank you. Sincerely, Hotel Manager

"Excellent Customer Service"

5
15/05/2017

The staff here was exceptional, especially Ana. The rooms and hotel was very clean and the staff was knowledgeable about the area. The view on the balcony looking at the Gulf was mesmerizing. Breakfast was also good.

bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm Happy that our hotel impressed you in so many ways. We believe we provide a great combination of comfort, convenience, amenities and value. We're always working to change and improve this hotel and promise to be better than ever before when you visit us again. Sincerely, Hotel Manager

"Best Western Plus - Galveston"

4
05/05/2017

Hotel staff were very friendly and accommodating. Rooms were clean, comfortable and very spacious. Breakfast offered many different items to choose from and staff working area was maintaining the items to choose from and keeping the tables clean. Overall, it was a very pleasant stay.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Galveston and expressing your satisfaction through the review. Your comments are very much encouraging and motivating for all the hotel staff. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"Best hotel on the Seawall!!!!!!"

5
02/05/2017

AMAZING STAFF! Great quality rooms and very reasonable priced! I will defiantly return! The location of the hotel is further down the seawall, which I liked. Breakfast was a bit meh, but it didn't matter we were trying to get out and eat other places anyway.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for choosing the BW Plus Galveston and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. We shall look into the smoke issue and resolve the same. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Exceptional Value"

5
02/05/2017

I stayed at the Best Western Plus Galveston Suites for the first time on April 20 - 23. The young lady who checked me in, Ms Canyon, was very professional, courteous and extremely helpful. My room was furnished with double queen beds and the entire property was Very well maintained. The Breakfast had a wide selection of items and was staffed by 2 ladies who made sure items were replenished promptly. Ms Anna helped me with the check-out and was also Very helpful and made the check-out process very smooth. I would definitely recommend this hotel to anyone looking for a Very nice hotel in the Galveston area.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Valued Guest, Thank you for choosing the BW Plus Galveston. It is nice to know that you enjoyed the room and amenities. Glad to note that you liked the hospitality and appreciating Ms.Canyon. We are looking to improve our overall services still better. Definitely we are constantly improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Best Western Plus Galveston Suites"

5
27/04/2017

This was our first time in Galveston. Our choice of hotel was awesome. The hotel was clean, the beds were comfortable, the staff was friendly, the hot breakfast every morning was a plus, one meal we didn't have to pay for. I would highly recommend this hotel to my friends and family and would definitely stay there again.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Best Western Plus"

5
24/04/2017

Absolutely will stay with this hotel on any place we go!!! We had the best front desk help. Housekeeping was wonderful. Pool hot tub one of the best we've been in. Exercise room access to stairs was awesome. Breakfast every morning was Delish. We enjoy the spacious room. Definitely an 10 star place. Excellent...

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We are really delighted by your elaborate reviews of our services and facilities. We sincerely thank you for taking your time to appreciate us. Your positive review will help us stay motivated.We hope to see you again in future. Also, we hope you will recommend us to your friends and family. Thank You. Sincerely, Hotel Manager

"Wonderful hotel experience"

5
24/04/2017

The hotel is very clean and well maintained. The staff was friendly and helpful. Breakfast had a large selection and there were attendants standing by ready to help. I would definitely recommend this hotel.

bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this review
Dear Guest, We sincerely thank you for your kind words about our services and facilities. We are truly delighted to know that you hold our services in such high empire. It is of immense pleasure to know that. We hope to continue providing you with excellent services. We hope to see you again. Also, we hope you will recommend us to friends and families. Thank You. Sincerely, Hotel Manager

"Nice getaway"

4
23/04/2017

Very new and clean. The Executive room was nice and spacious. Beautiful bathroom. Wish I could have stayed longer. It's a good location between the east and west side of Galveston depending if you want to mingle in the crowd or stay on the quieter side.

bwplusgalveston, Webmaster at BEST WESTERN Plus Galveston Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and new place to stay and that our amenities were to your liking. I am glad you find our hotel very convenient. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Great stay."

5
19/04/2017

Beautiful view of the ocean from the balcony. Right across from the seawall. Friendly staff. Provided information on places to eat. Clean hotel. Short drive or walk to beach. Comfortable bed. Would stay again.

bwplusgalveston, Webmaster at BEST WESTERN Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your comments about our busy, friendly and convenient hotel. We sincerely appreciate the opportunity to serve you. I hope you will indeed make us your first choice when in the area again. I hope you will recommend us to others as well. You're right: many people like them very much. Sincerely, Hotel Manager

"Overnight b4 cruise"

5
17/04/2017

The hotel room was larger than normal which was great for our large family. Had a great ocean front view. Only minor issue was balcony floor was peeling. Other than that it was a great hotel. Had a new feel to it. Couldn't tell if it was new or redone.

bwplusgalveston, Webmaster at BEST WESTERN Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind words about our Large and Great ocean view with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. Maintenance was informed about peeling balcony and was request to fix it. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"comfortable with great staff"

5
15/04/2017

My mom, sisters and I stayed here in two rooms for one night before a cruise. We used Super Shuttle (which was great) to get from the Houston airport to the hotel so we didn't have a car. The hotel is across the street from the beach and every room has an ocean view. We walked about 3 blocks down to Jimmy's on the Pier for dinner (separate review). Each room was very large with two queen beds and a fold-out double couch. We had three people in each room and had plenty of room. The couch wasn't very comfortable but it was ok. The room was clean and had a balcony with a view of the ocean. The staff was very friendly and the breakfast was good. For transportation to the port, we took a shuttle from a hotel that is two doors down the street (being renovated, soon to be another Best Western). We had to reserve and pay for it in person the morning of the cruise and it was $15 per person round-trip. (There is no Uber or Lyft in Galveston and the taxi service is unreliable.) The stay went well and having the shuttle two doors down was very convenient. The airline lost one of my sister's suitcases and the hotel gave her all the items she needed (comb, toothbrush, toothpaste, etc.) for the night and took delivery of her suitcase from the airline in the middle of the night.

bwplusgalveston, Webmaster at BEST WESTERN Plus Galveston Suites, responded to this review
Dear Guest, Thanks for your kind words about our ocean view facing hotel. We appreciate the opportunity to serve you. I hope you will be able to stay with us many times in the future and also tell others about our property. You can be sure we'll always be here for you when you need us. Sincerely, Hotel Manager

"Great hotel!"

5
14/04/2017

I love this hotel! We will definitely stay here again! The room was clean and stylish, the lobby was beautiful and modern and the breakfast was great! They even have a waffle iron in the shape of Texas!

"Great views of the Gulf Of Mexico - Relaxing"

5
14/04/2017

My daughter, her friend and I were there for senior prom at Moody Gardens. The beach view was awesome and close to the convention center. We all had a great time. I would recommend staying at the Galveston Best Western PLUS.

"Perfect View"

5
11/04/2017

I was very impressed when I opened the door to my king suite during spring break. The room was beautiful and had the perfect ocean view. The sound of waves rocked me to sleep. The man from New Orleans working the front desk was very efficient and professional. Everything we needed was close by. We will definitely stay here again.

"Nice Two Night Stay"

4
11/04/2017

We stayed two nights April 8th and 9th. The hotel seams to have been remodeled recently. Rooms were large clean and we'll maintained. Lobby was very nice and checking in and out was a breeze. Staff were friendly and helpful. My only complaint is the the pool was really cold and the hot tub was not working. They were waiting on a fix it man. Other then that which really they can not do much about. This Best Western is well worth a look. P.S Breakfast was what you would expect. Eggs, Waffles, fruit, cereal etc. Better then most hotel breakfast.

hiexpressgalveston, Manager at BEST WESTERN Plus Galveston Suites, responded to this review
Thank you. We are glad you enjoyed your stay, hope to see you again

"Best Western"

5
11/04/2017

Great Service at Best Western. I will coming back when I am in Galveston. Newer Hotel. Staff was great. Enjoy breakfast also. Ms Holly had the best Attitude for a night shift employee. She even knew how to operate the TV remote. All service was wonderful

hiexpressgalveston, Manager at BEST WESTERN Plus Galveston Suites, responded to this review
Thank you. We are glad you enjoyed your stay, hope to see you again

"Great Galveston Hotel"

5
10/04/2017

My room was large, with comfortable beds, and had a microwave and small refrigerator. Lighting in the bathroom was excellent. The AC system worked and was not that loud. Views of the Gulf from the balcony were just great. Lots of free parking too.

hiexpressgalveston, Manager at BEST WESTERN Plus Galveston Suites, responded to this review
Thank you. We are glad you enjoyed your stay, hope to see you again

"Great hotel"

5
10/04/2017

Great experience. Very friendly staff. Will definitely stay again! Very clean and well decorated. Staff was always lovely to the guests. Great room, great view, easy access to attractions, loved the extra care. Thanks so much!

hiexpressgalveston, Manager at BEST WESTERN Plus Galveston Suites, responded to this review
Thank you. We are glad you enjoyed your stay, hope to see you again

"Awesome Place"

5
28/11/2016

My wife and I stayed at the Galveston Best Western Plus Suites on Galveston Island for 5 nights in early November 2016. I can say in all honesty that when we visit Galveston, which will be frequently during the next several months (we're building a house there) we will stay exclusively at the Best Western Plus. Everything was top notch, but most importantly the staff was the best we've experienced in a long time. That says a lot because my wife and I both are aircrew for a major airline and we stay in many hotels, probably 12-15 nights per month between the 2 of us. The property is just a few months old, and everything is new, clean and works great. Our room had a very nice balcony overlooking the Gulf. The beach is just across the street, and although the hotel is close to the road, the room was very quite. There was a counter height refrigerator and microwave in room. The a/c was very cold and the bed comfortable. Bath was good size with big shower and plenty of water pressure. The Internet was actually "high-speed"and plenty of channels on the tv too. The fitness center is small but well equipped with a few good cardio machines and a muti-station weight machine that works well. If you need a real gym there is one a few miles away that charges an $8 day pass. The pool was clean and they keep the hot-tub hot. I used both twice every day. The included breakfast is an awesome deal, with REAL eggs and plenty of other healthy and otherwise options. You can have a great meal every morning. The staff was truly friendly, more than pleasant, and helpful. We showed up on very short notice By calling about 15 minutes away without a reservation. BRYCE was working the desk and quickly made us a reservation. When we showed up literally 15 minutes later Bryce announced that he had actually secured a better rate than initially quoted. This motivated guy also said that he got us his favorite room which has a great pool/ gulf view and that he ran up and turned the a/c on to get the room cooled down for us. All this in less than 15 minutes from a cold call. That's fantastic customer service. At check in he also got me enrolled in the Best Western Rewards program. He's a serious go-getter. Also, we had a few minor requests during our stay that Bryce quickly accommodated. We had a flat tire one morning and while I was out messing with the spare, WARD the chef wandered out, introduced himself and said he saw out the kitchen windows that we might need some help. What is this, a Four Seasons?? Someone runs up to our room to turn the a/c on to cool the room down prior to out arrival, and the chef comes out of the kitchen to help us with a flat tire. This is friendly service you would only expect at a high end hotel that costs $$$$. We also had a nice talk with the manager one day after breakfast, and he offered plenty of advice on the local area. So our advice when traveling to Galveston is: stay at the Best Western Plus Suites, the one down the seawall a few miles at 8503 Seawall. Bryce and the Best Western crew will take very good care of you.

"Great view and stay"

4
27/11/2016

The hotel is modern and we'll managed. The view from our room was excellent. The breakfast was good except the military powder eggs terrible. The location is central so me and my wife had no problem getting around enjoying the attraction. I would recommend this hotel with a keep an eye on the shower hair and skip the eggs.

"New hotel, loved the beach view"

4
27/11/2016

I think some of the bad reviews are for the other BW on the other end of the seawall. This one is newer and we had a great stay. Staff was friendly and service was great. Every room in this hotel has a balcony and ocean view. We loved sitting out with coffee in the morning and a glass of wine at night. Room was nice and spacious. Breakfast was the continental norm - nothing special but enough to choose from. Would definitely stay here again.

"A brand new hotel, great staff"

4
27/11/2016

Enjoyed the hotel very much, the views are excellent, the rooms comfortable, and again the hotel is brand new with a few growing pains. The cleanliness is poor at best but during our checkout we met the new cleaning staff manager so lets hope she can get that under control.

"Amazing Hospitality and great hotel too"

5
24/11/2016

I am a seasoned business traveler and was in town with family for a group cruise which I coordinated. Bryce was very helpful, attentive, and really personable. His hospitality was second to none. The hotel is pretty new and everything was great. The over-sized hot tub is a must. My husband and I will definitely return for a weekend get away. It is appropriately placed on the seawall where you can get the beauty of Galveston without being in the hustle and bustle of the foot traffic near entertainment section. This hotel and Bryce are highly recommended!

"Our weekend getaway"

5
24/11/2016

Bryce was great..we got the room with the awesome view, very clean and front desk helpful. Budget friendly. Our room and bed was very inviting and comfortable. The staff was very friendly and accommodating.

"Good place for the best price"

4
23/11/2016

There are a few hotels that quote a good price but have bad quality of service but this place gives you efficient service for the same good price. Great view of the sea, very clean room, prompt and courteous service by the staff ( Kudos to Mr BRYCE). We stayed there in November and plan on staying there in our next visit too. I gave only 4 stars as the breakfast was not up to the mark, not enough quantity and variety.

"Very nice place to stay"

5
19/11/2016

New hotel. Very clean. People were very helpful and kind. Room was very good. Decorated beautifully. If we go back we will be staying at the best western plus. Also the bed was wonderful and best pillows I have ever slept on.

"Great New Hotel with Wonderful Customer Service"

5
19/11/2016

We stayed at the new Galveston Best Western Plus on the Seawall while we were visiting the Moody Gardens. The rooms are great with a beautiful view and balcony facing the Gulf of Mexico. The view in the morning with the sun shining on the water was breathtaking. The customer service was outstanding. Each and every member of the staff we spoke to or just passed in the hallway was kind, helpful and showed and incredible amount of friendliness. The Breakfast was very good and the staff was very helpful. I am looking forward to our next stay!

"Nice, Clean, Excellent Service"

5
18/11/2016

My husband and I were very pleased with our over night stay. We were impressed with the staff and services there. They were definitely there waiting to see to your needs from the time we walked into the lobby until we checked out. Breakfast was good - nice variety/selection, clean and attendants there to offer assistance. Bryce was very helpful and pleasant when we checked out. Nice to deal with such friendly/knowledgeable people.

"FILTHY!!!!"

1
15/11/2016

I don't even know where to start.....My family and I just had an absolutely horrible experience at Best Western Plus in Galveston, Texas. This is a brand new hotel and both of our rooms were absolutely filthy. There was hair (head & pubic), bugs and black something in the showers. There was sand from one end of the room to the other. Sand covering the floors and couch. I pulled back the sheets and there were orange stains all over the sheets. I initially called down to the front desk when we checked in at 4 and was told someone would be up immediately. We returned to the room at 7 and no one had cleaned. I called back down to the front desk and was told again someone would be up. As we were leaving the room, a housekeeping women met us at the door. We explained the issues and she said....well I would have to sweep and mop..do you want me to do that? Then she leaves saying she needs to get the mop. I walk down stairs about 5 minutes later and she is sitting in a chair talking to two other employees. We return to the room at 10 to the bathroom soap replaced and NOTHING ELSE CLEANED. I called a third time and was advised by the manager that she said she cleaned the room and he apologized and said it would be taken off my bill. I had to use my husbands shirt as a blanket due to the cleanliness of the hotel, my husband showered in flip flops and I refused to enter the shower all together. In the other room (also disgusting) the manager entered their room while they were sleeping at 4am saying he didn't realize the room was taken. The shower was also so disgusting he had to put a towel down in the shower. I've honestly never experienced the level of filth and bad customer service at any other hotel. Due to it being the Lonestar Rally, the two rooms were not cheap. When we checked out, nothing taken off my bill, he admitted entering my parents room, that the bills note all of the issues and that front desk staff is cleaning the rooms due to lack of housekeeping. I would also suggest being careful because the balcony was loose. After our return the manger states he will refund $54 per room due to issues. No refund. I just get an email from he saying we wouldn't get the refund from the hotel bc we booked through Expedia. We didn't book through Expedia. This place is a nightmare. I would suggest sleeping in a tent in a vacant parking lot before staying in this hotel.

"Weekend getaway! "

4
13/11/2016

Everything is brand new so everything is clean. Great price and the staff was extremely nice and helpful! The hot tub was great! Full breakfast served every morning. Great view of the sea wall from our patio! The patio chairs aren't very comfortable but it's nice to have a patio! The room was spacious and clean! The king size bed and pillows were so comfy! Great hotel for the price! I would definitely stay here again! I recommend this one!

"Nice!"

4
09/11/2016

Staff was great, Bryce was very friendly and helpful. Breakfast was good and it wasn't one of those continental deals. They had eggs, sausage, biscuits and gravy, cereals, fruit, good pastries, and juices and coffee. The room was clean and smelled nice. I will certainly stay here again.

"Will never stay at another Best Western because of this one!"

1
07/11/2016

The property was new, but not as clean as you would expect. I was locked out of my room and was told I would have to pay for my room again because the booking agents card was declined. Stayed for two nights and no room service. I stay on the road an average of 4 nights a week for work. I have never had someone lock me out of my room and demand I pay again because of a problem with a major online booking company. If this property does not want to deal with online booking agencies, they picked the wrong business!

"Very good place"

5
05/11/2016

Room was clean and comfortable and quiet. The breakfast was great and the guy taking care of the area was good and friendly. The people at the front desk were great. Balcony was a nice touch. Will stay here again.

"Do not leave anything on the back of your truck! It will get stolen!!!"

2
03/11/2016

The hotel just recently opened and the staff was nice upon our arrival. We chose this location because of it's closeness to the 91st Street Pier. We had all of our fishing equipment and coolers stolen from the back of our truck. It had to have been several people because our tailgate locks with our doors. They had to lift the heavy coolers in order to steal them. There was another family that lost their fishing gear as well. There is a privacy fence out back but parking up against it did not deter the thieves.

"Pre Cruise stay"

5
01/11/2016

When i stayed the hotel had only been open for 9 days. I checked in and was given a room directly in front of the elevators. I went back down to the check in and asked for another room due to me being a lite sleeper. The entire staff at the hotel was very friendly and accommodating. Breakfast was very good and everything fresh. They had scrambled eggs, hard boiled eggs, sausage, biscuits and gravy, yogurt, cold cereal, oatmeal, fruit, coffee, tea and juices. Tim Arthur in the dining area was so kind and friendly and kept the area very clean. He made sure the guests had what they needed and asked how things were. Marissa at the front desk was also very kind and helpful. This being a new hotel had some finishing touches that needed to be done. The bathroom and tiles were dirty and grout was missing in some spots. Touch ups in paint needed. Overall good price for this new hotel that is non-smoking.

"New but not clean enough for me."

3
31/10/2016

There were hairs all over our sheets like they had never been cleaned. I called the front desk and they were quick to come up and bring us new sheets. The toilet and bathtub were not very clean either. The hotel itself was clean and new but I felt like the rooms needed to be cleaner. For it being a brand new hotel I was disappointed. There were people smoking right next to us on their balconies which was rude. Its a non smoking facility I thought? The noise level was loud into the night but I think that was because we were by the elevators. The front desk was very friendly and the breakfast was decent for free. Since it is so far down on the sea wall you can't see any beach just the waves.

"Awesome hotel with links to iron. "

4
28/10/2016

Recently I attended a conference in Galveston and stayed at this great hotel! The rooms are all ocean facing with great views of the gulf, including an amazing view of the sunrise. Great and friendly staff! The only issue is at check in and checkout the process was a tiny bit long. Short of that my stay was amazing and I plan to return!

"Great hotel "

5
28/10/2016

Checked in early room on 5th floor high great view staff very helpful there are 2 BWplus hotels in Galvaston both on seawall one on east beach and one on west beach very confusing went to wrong one first but they redirected us name same just different addresses

"Great place to say in Galveston"

5
28/10/2016

just want to give a big pat on the back to the fabulous employees at Galveston Suites 8502 Seawall BLVD. Dade Vincent, GM; Marissa & Tim, were welcoming, informative and just over-all wonderful! They pointed in the right direction for things to do while we were there, answered questions and made us all feel right at home!

"Major growing pains for a brand new hotel"

3
17/10/2016

Inexperienced staff (cleaning crew in particular) for a brand-new hotel meant an excessively long check-in process, a broken a/c unit in the room, and failed promise of extended breakfast hours to make up for the check-in debacle. That being said, great location, very nice room, loved the balcony facing the gulf. Hopefully, once they work out the kinks of being new, it will be a great place to stay.

"The older married couple "

5
14/10/2016

We were the second couple to check in to this new hotel actually we went to the wrong best Western but they took care of the problem actually there was no problem for them to staff was excellent service was great the view is awesome just felt you were definitely at a five-star hotel well done even the maids to the people cleaning up to do all the help or friendly considerate and helpful I would recommend this hotel to anybody and your prices were great

"Fantastic place!"

5
12/10/2016

This place is brand new. The rooms are very spacious. Every room has an ocean view. The staff is very accommodating. I will definitely stay here again!! The floors are a wood like product, yay, no carpet