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The only reason they have 1 star is because there's no option for zero stars. We booked this room on a third-party site. When we arrived, the woman working the desk was incredibly rude and obnoxious. She said they had cancelled our room. She refused to get a manager, and then would not give us her name. Despite having rooms available, because of her bad attitude, we decided to go elsewhere. At that point it seemed like she disabled the front door sensor so it wouldn't open. When we asked her what was wrong with the door, she told us to go out the back door and walk around the building. I have tried to file a report on her atrocious behavior but no one has responded. The great news is we drove about 4 miles east and checked in to the Hilton Garden Inn where we got an amazing rate, the staff was polite and extremely helpful, The food downstairs was absolutely amazing. I would avoid this place like the plague, especially if you try to book it on a third-party site... They seem like they hate people to do that, and they won't even engage you. Go to the Hilton Garden Inn and you'll be much happier!
Dear mikemF7023TP, Thank you for sharing your experience. I'm sorry to hear about the difficulties you faced upon your arrival. We take guest feedback seriously and will pass along your comments regarding the service you received. Our goal is to provide a welcoming environment, and we appreciate your insights. Thank you for your feedback. Warm regards, Guest Relations Specialist
Got stranded at the supercharger here at 9pm when Gallup's entire power grid went down. Staff let me in the side door, offered us a discounted rate and helped us up to the rooms. During the entire time the staff was extremely kind and helpful, and only charged us $50 for the night compared to the actual rate for the room which was $179. Room was nice and clean too, and the hotel itself seemed to be in good condition. The location is right next to the off-ramp and feels pretty separate from the rest of Gallup which I'm told is a good thing. Didn't see any unsavory people and it felt very safe. If we ever have to stay in Gallup this is the only choice we'd make.
Dear landonh577, Thank you for sharing your experience with us. We're glad to hear that our staff was able to assist you during a challenging situation and that you found your room comfortable and clean. It's great to know you felt safe and appreciated the hotel's location. Your feedback is important, and we look forward to welcoming you back on your next visit to Gallup. Warm regards, Guest Relations Specialist
Nice the room was great had a good time and got a lot of rest
Dear 97jolenel, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found the room comfortable for a good rest. Your experience is important to us, and we appreciate you taking the time to share it. We hope to welcome you back for another enjoyable stay in the future. Warm regards, Guest Relations Specialist
Checking in and out was quick and easy!
Dear kennydfixit, Thank you for your positive feedback regarding the check-in and check-out process! We're pleased to hear that you found it efficient. Your experience is important to us, and we hope you enjoyed your stay overall. Knowing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to welcoming you back in the future for another seamless experience. Warm regards, Guest Relations Specialist
The hotel was easy on and off of I-40. The staff were very friendly and helpful. The rooms and dining area were very clean. The rooms were equipped with blackout shades. The breakfast was good…typical hotel buffet breakfast but it was hot and the staff kept it filled and the area clean. I would definitely stay here again.
Dear txlady432, Thank you for your thoughtful review! It is lovely to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We're delighted to hear that you enjoyed the convenient location, friendly staff, and cleanliness of our hotel. It's great to know that our breakfast service met your expectations and that you found the blackout shades beneficial. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Guest Relations Specialist
Hotel fine. Could not shower glad only there for one night. Stopper for tub was broken and shower head crusted over with white stuff. Confusing messaging had held hotel with one card reservation confirmation said it will be charged upon arrival at which time I was going to use a different card. But not the case the card was charge the night before we arrived.
Dear NBRosen, Thank you for sharing your experience. We're glad to hear you found the hotel satisfactory for your one-night stay. We appreciate your feedback regarding the shower and the billing communication, as it helps us identify areas for improvement. We encourage you to contact management directly to discuss your concerns further. Your input is valuable, and we hope to enhance future guest experiences based on your insights. Warm regards, Guest Relations Specialist
The AC unit was very loud. Shut it off and opened the window. Not going to be a solution in hotter months. The toilet between the tank and the seat was dirty with pink stuff and something else. I kept finding moths. Was weird. They are pet friendly but no real place for pets. Parking is a bit limited. They do have car charging area. Clean facility, tho, other than the toilet. Nice breakfast.
Dear Patricia P, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our clean facilities and nice breakfast during your stay. We also appreciate your comments regarding the AC unit, cleanliness, pet accommodations, and parking. Your feedback is very important to us and will be shared with the appropriate teams as we continue working to enhance the overall guest experience. We truly value your insights, especially regarding our pet-friendly services, as they help us identify areas for improvement. Thank you again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay. Warm regards, Guest Relations Specialist
Very nice, clean and comfortable. Quiet area and the desk was very friendly. Excellent accommodations along Route 66.
Dear td397, Thank you for taking the time to share your positive experience! We're delighted to hear that you found our hotel clean, comfortable, and quiet, and that our staff made a favorable impression during your stay. It's wonderful to know you were able to enjoy your time along Route 66 while staying with us. We truly appreciate your kind feedback, and we're so glad your visit was a pleasant one overall. We look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Guest Relations Specialist
The room was clean and quiet. The bed was just firm enough for a good night's sleep. There was an adequate number of outlets near the bed for using a cpap machine and charging phones.
Dear Julie L, Thank you for taking the time to share your positive experience. We're delighted to hear that you found your room clean and comfortable, and that the bed met your expectations for a restful stay. It's also great to know that the available outlets were sufficient for your needs. Providing a convenient and comfortable experience for our guests is always a priority, and your kind feedback is truly appreciated. We sincerely hope to welcome you back in the future for another restful stay. Warm regards, Guest Relations Specialist
I stayed here on my way from California to Santa Fe. I wasn't expecting much more than the typical rural franchise motel experience. What I enjoyed was much more hotel than motel ... well-lit, contemporary lobby, spacious lounge with delicious hot breakfast options (which I did not get the chance to enjoy but it smelled wonderful and the coffee is very good. The room was spotless and modern with a mega-comfortable bed and linens. I remember staying at Best Westerns at a kid ... this is definitely not that. Not sure if all Best Westerns are this nice but I will make a point try them out when they are an option in the places I visit.
Dear 478jeremyz, Thank you for sharing your experience! We're delighted to hear that your stay exceeded your expectations and that you enjoyed the modern amenities and inviting atmosphere we work hard to maintain. It's wonderful to know that our comfortable accommodations and thoughtfully prepared breakfast options contributed positively to your visit. We take pride in creating an environment where guests can relax and feel at home, and your feedback reassures us that our efforts are making a difference. Knowing that our property left a lasting positive impression truly motivates our team to continue delivering exceptional service. We also appreciate your kind remarks about our brand, as it means a lot to us to have guests recognize the quality and care we put into each stay. Your thoughtful review will be shared with our team to celebrate the moments that made your visit enjoyable. We look forward to welcoming you back on your future travels and hope to provide another memorable experience that meets and surpasses your expectations! Warm regards, Guest Relations Specialist
The room was clean and comfortable, staff friendly and helpful. I saw a few reviews questioning the safety of Gallup, but I saw no reason for concern. I felt safe.
Dear expl0re7, Thank you for your feedback! It means a lot to us that you've taken the time to share this positive experience at our hotel. We are delighted to hear that you enjoyed the cleanliness and comfort of your room as well as the friendliness of our staff. Safety is a priority for us, and we're glad you felt secure during your stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We appreciate your review and hope to welcome you back in the future for another enjoyable visit. Warm regards, Guest Relations Specialist
Best stay yet in Gallup. We were beginning to think there weren't good stays in Gallup. The BW was clean with a spacious room, good breakfast, good service and we didn't feel like the interstate or train was moving through our room. Definitely a recco if you need a place in Gallup.
Dear Kerry S, Thank you for sharing your positive experience at our hotel in Gallup. We are so pleased to hear that you enjoyed your stay! We're delighted to hear you enjoyed the clean accommodations, spacious room, and complimentary breakfast. Your recommendation means a lot to us, and we're glad we could provide a restful stay away from the noise. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every staff member and management team member. We hope to welcome you back for another enjoyable visit in the future. Warm regards, Guest Relations Specialist
Very busy place, easy to get in/out of highway, convenient to gas stations. Rooms need some updates/repairs, but overall was a good nights sleep.
Dear SKPereira, Thank you for your feedback. We appreciate the time you've taken to give us your thoughtful review. We're glad to hear that you found our location convenient and enjoyed a good night's sleep. Your observations regarding room updates will be shared with our management team as part of our continuous improvement efforts. We appreciate your insights and hope you consider staying with us again in the future. Your comfort and satisfaction are important to us. Warm regards, Guest Relations Specialist
Routinely travel cross country with two small (25lbs & 30lbs) hypoallergenic, non-shedding hunting dogs. For current trip, checked “pet policies” on the website of each potential hotel along our route. Selected hotels and double checked “pet policies” in each by telephoning each hotel. Fees? Cover both small dogs or have to pay two “pet fees”? Chose “pet friendly” hotels whose website described their “pet policy” and whose front desk personnel verified one fee, for both dogs, pet exercise area, pet designated rooms. Then pre-paid for each hotel with our credit card's “Travel Center”. Everything went well until we met manager Audry at the Best Western – West in Gallup, New Mexico. While unloading vehicle, spouse was required to pay two “pet fees” and felt intimidated. When this writer asked for a copy of the “Pet Policy” there was no mention of separate $30.- fees for each small dog. Informed manager that we verified the one fee requirement with her hotel personnel. Whereupon she informed “It's on our website”. Went to our pre-paid room, connected to the internet, pulled up this hotel's website and took a screenshot of their website. . . . no mention of separate $30.- fees for each dog. Walked back to front desk with laptop connected to the hotel's website, asked for a refund of the second $30.- “pet fee” and was told the manager had left and “we cancelled your reservation. . . you have thirty minutes to leave the hotel.” Responded: “We just drove 600 miles, we're exhausted and we do not intent to abandon our pre-paid reservation”. We were then told “If you don't leave in the next thirty minutes, we're calling the cops.” Returned to our room, logged in to our Best Western account and contacted “Customer Services”. . . .no help whatsoever. Twenty minutes later two Gallup, NM police officers knocked on the door of our assigned room. After explaining our predicament and showing them this writer's credentials as a licensed attorney, the police officers apologized and left. At this point we feared the hospitality staff would further sabotage our stay, secured alternate hotel and left. We have stayed at Best Westerns all over the US and never expected to be abused this way.
Dear Alithevo, Thank you for sharing your experience, as it helps us understand the concerns of our guests. It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We regret to hear about your interaction with our staff and the confusion regarding our pet policies. It's important that each guest feels welcome and respected, and your feedback on this matter will be shared with the appropriate departments for review. We appreciate your time in sharing the details of your recent experience with us. We hope your travels become more enjoyable in the future and that you'll find accommodations that meet your expectations as you continue your journey. Warm regards, Guest Relations Specialist
Hotel experience was great. Loved the room, plenty of electrical/charging ports. Breakfast was the best of our 5 day road trip.
Dear patriciabG6379LC, Thank you for sharing this great review of our hospitality and service. It means a lot to us that you've taken the time to share the many positive features of your most recent stay with us and that you have rated our hospitality and accommodations so highly We are delighted to hear that you enjoyed our room amenities and breakfast during your stay with us. Your positive feedback is truly appreciated as we strive to provide exceptional experiences for all our guests. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future. Warm regards, Guest Relations Specialist
Booked this hotel based on other reviews and wasnt disappointed. The room was clean and beds comfortable. Staff was friendly and helpful. Breakfast was your typical hotel breakfast. We would stay here again.
Dear danadW2709ZH, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your compliments on our clean and comfortable room. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you enjoyed the breakfast that we offer. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards, Guest Relations Specialist
Nice hotel. Room is clean, bed is comfortable, and has all of the usual accoutrements in the room. The staff was very pleasant, Breakfast was okay, not outstanding. It is very convenient to the highway. Because of the location, we've stayed there many times, and will probably do so in the future.
Dear Brssjunk, Thank you for sharing your recent experience at our hotel. It is wonderful to hear that you enjoyed your stay and rated our hotel highly. We are glad to hear that you enjoyed our clean rooms and comfortable beds. Your kind words about our staff are appreciated. We are happy to know that our convenient location is suitable for your needs when traveling. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every staff member and management team member. Your voice is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We look forward to welcoming you back in the future. Warm regards, Guest Relations Specialist
Clean, quiet and good WiFi, only 5 minute drive to downtown Gallup. Breakfast buffet was okay but nothing special. Staff was pleasant and helpful. Reasonably priced and felt safe for solo woman traveler. Fridge in the room. I would return if in the area.
Dear Czechnut, Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our helpful and welcoming staff. We hope to impress you again during your next visit and we thank you for sharing your experience.
As one who enjoys special holidays, I was delighted to see the charming lobby and breakfast room decorated for Valentine's Day. Check- in was pleasant. The guest room had a nice, thick mattress. Furnishings in the guest room were modern, and very basic. The guest room had a laminate floor instead of carpeting. We noticed that our room had a connecting door to the next one, which is a plus for those who are traveling together. We enjoyed the large TV. There was a small gym with treadmill and free weights. The hotel's pool was filled with water, but it appeared not to be used or cleaned. One big plus was there seemed to be no railroad noise. My only real concern about this hotel was not the hotel's staff, amenities, or comfort, but its location. After driving all day, we didn't feel like driving 5 miles to town to eat dinner. Strangely, there are other hotels neighboring this one, but restaurants are absent. There was one about a mile and a half up the road, but they closed before it was even five o'clock. We ended up eating dinner at Taco Bell. I think if we were in the area again we'd stay closer to town.
Dear karoleigh, We are pleased to hear that you enjoyed the Valentine's Day décor and found our guest room amenities and furnishings satisfactory. We pride ourselves on providing a comfortable stay for our guests. Your feedback on the availability of dining options in the area is appreciated, and we will share this with our team for further review. Should you choose to stay with us again, we recommend exploring dining options in the nearby town for a wider selection. Thank you for your review. We look forward to serving you again! Warm regards, Guest Relations Specialist
Absolutely disgusting. The beds were made with dirty bedding. There was literally dried blood on the floor. When I asked for a different room they were all booked up, as was every decent hotel in town so we were stuck using “clean sheets” from the laundry that were stained and ripped.
Dear V5699SPaustins, I'm sorry to hear about your experience at our hotel. We take these matters seriously and will address them with our housekeeping team to ensure the highest standards are met moving forward. If you have any further concerns, please reach out to our management team directly for assistance and follow-up on your stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service. Warm regards, Guest Relations Specialist
We used to stay at this hotel when it was a Hampton inn. It was good then it's equally good now. We use this location on our travel from Tucson to Denver so we need a layover. Bed is comfortable. Room is clean. Breakfast is very good. Staff is very kind. Location is good for travel. All in all, good stay. Would definitely recommend.
Dear Brssjunk, Thank you for leaving your five star rating of our hotel. We are delighted to hear that you had a pleasant stay and that our facilities and services met your expectations. It's wonderful to hear that you found our beds comfortable, rooms clean, breakfast delicious, and staff kind. We appreciate your recommendation and look forward to welcoming you back on your future travels from Tucson to Denver. Warm regards, Guest Relations Specialist
We are Tesla owners who regularly stop here to charge our car. While we have never stayed overnight at the hotel, we can see just from the lobby amenities that the recent switchover to the Best Western brand has significantly upgraded the quality of the hotel. The restrooms are sparkling clean, the lobby area is bright and welcoming instead of feeling drab and tired and overall one gets a feeling of happy employees rather than those reluctantly serving customers in the most desultory way. Good job, Best Western!!!
Dear LisaPM2014, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We appreciate your feedback and are thrilled that you noticed the improvements made since the transition to the Best Western brand. Our team is dedicated to providing a clean and welcoming environment for all guests, including our valued Tesla owners. We strive to offer a positive experience with happy employees who are eager to assist. Your recognition means a lot to us and we look forward to potentially welcoming you for a stay in the future. Warm regards, Guest Relations Specialist
Our first stay was so great we stayed there again on our way back through! The staff we encountered were all very nice and professional- the older lady working the breakfast area is the sweetest, and deserves a raise! The breakfast area was kept clean and well-stocked. There was a good variety- waffles, eggs, sausage, hashbrowns, oatmeal, yogurt, cold cereals, fruit, breads, etc. As for drinks, there was apple or orange juice, flavored water, water, coffee, hot tea, or milk. The rooms were spacious and most importantly, clean. The beds were comfortable. We stayed on both the 3rd and 2nd floors and had no problems with noise at all. Our only complaint was the parking. The handicap spots were too narrow for the crossover we were driving, on the occasion that a spot was open. It was difficult to find open spots. 8 or 10 of the spots have been made into Tesla chargers, which we never saw being used. Another half a dozen spots were reserved for Premier guests. When your parking lot is as small as theirs is, this greatly reduces usable space for the general public. Overall, we had several great stays. I made my reservations through the Trip Advisor app and they had no problems finding my information. I just had to sign, write a description of our car, and get my keys. We would stay again, and would recommend. Just try to get there early for parking!
Dear BowTiesAreShiny, Your five star review means a lot to us! Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stays and found our staff to be friendly and professional. Your feedback about the breakfast variety and cleanliness of the rooms is greatly appreciated. We have noted your comments on the parking situation and will discuss them with our team for future improvements. We look forward to welcoming you back again in the future. Warm regards, Guest Relations Specialist
The Staff members are very professional, friendly and accommodating. We have stayed there throughout the year and each time it feels like “welcome home,”feeling and warmth. It's a place of comfort and great nights rest. We will keep coming back as long as we are able.
Dear Seaside63833184223, Good day! Thank you for sharing this five star review of our hospitality and service of Best Western Gallup West. We are delighted to hear that our staff members contributed to making your stay welcoming and comfortable. Providing exceptional service and a warm atmosphere is our top priority. We appreciate your loyalty and look forward to welcoming you back on your future visits. Warm regards, Guest Relations Specialist
Had to book an unplanned stay, with a pet: Staff was OK, a little short but polite. The bathroom was awful, missing large pieces of grout and did not appear very clean with black areas in the corners of floor and shower. Looked like old tile had been dyed or stained. Beds were comfortable. Highway noise was expected, noise from the people walking above us was not, very hard to walk quietly and no carpet to muffle sound. Had to turn on the TV to try to drown it out as they were back and forth very late, but we could tell that it hard to walk soft even for us.
Dear Dani T, We appreciate your feedback on your recent stay, and we're glad to hear you found our staff polite. We're sorry to hear about the issues you encountered in the bathroom and the noise disruptions during your stay. Your comments have been noted for further review to ensure a better experience for all our guests in the future. Thank you for sharing your thoughts with us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm regards, Guest Relations Specialist
Comfort clean, and fairly priced. I've traveled many days in the past few months and this is one of my better experiences. Y:zzzzzv.gggggg.rrrrrtt.ft,"vbbbfgtttttttttttyy.ggggfg.ggggggf.ggggffffff.ccchdgfufyttgfgg.hhhfhggff
Dear E9216AZadamh, Thank you for your kind comments and 5 star rating! We are delighted to hear that you found our hotel comfortable, clean, and fairly priced. We strive to provide a positive experience for all our guests. If you have any other feedback or if there is anything we can assist you with, please do not hesitate to reach out. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again! Warm regards, Guest Relations Specialist
This hotel is very good. Breakfast are simple. Rooms were clean. Parking was fine as well. I do hate that so many people had their dogs off leash on our floor. Please be responsible dog owners. Not everyone loves your dog like you do. Keep them on a leash.
Dear darrenmO1101JY, Thank you for taking the time to complete our survey and share your experience! We are overjoyed to discover the positive impression we made with our breakfast service, cleanliness and parking. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.
The hotel was clean and staff friendly. It is outside of Gallup, on the west, old side with many neighboring businesses closed which left us feeling a bit uncomfortable. Would probably choose the other BW in Gallup if we were to stay there again.
Dear dthewey, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We look forward to serving you again!
Very clean, friendly staff in a nice location. Had stopped here about a month ago and will definitely stop again. Exceptional handicapped room. ?? 200 characters is too many when you have nothing bad to say about a hotel, motel or restaurant.
Dear EmileeReed, Thanks for the awesome review. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We can't wait to give you another great experience!
Good stop over hotel. Clean and comfortable. Room was good size and everything worked. good AC. Bathroom was on larger size. Location was ok right off Highway but not a lot of noise. Fast food is a short drive away. Front desk staff was nice. large parking lot.
Hi BobandIsabel, Thank you for rating our hotel so highly! We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We are delighted to hear that you had an exceptional experience during your stay with us! Hope to welcome you back soon for another wonderful stay. Best regards, Guest Relations Manager
The Hotel is a always clean and the staff is very friendly. A few years ago, when I first stayed at this hotel, I got a text when I got to my room to welcome me and to give me a direct line to the front desk on my phone. I so appreciate that. This visit I got a call from the front desk to make sure everything was to my liking. That's great customer service.
Hi patriciafA8231WF, Thank you for your kind comments and 5 star rating! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our pleasure to have you as our guest, and we look forward to the opportunity to do so again.
A woman working in the breakfast room wouldn't let my disabled veteran husband with diabetes get orange juice in a paper coffee cup with a lid to prevent spills and bring it to our room in case he experienced low sugar. Later, when he tried to refill his coffee, she saw him coming and took the coffee pot in the kitchen and told him he couldn't have any!
Hi O7890ROdebb, Thank you for raising your concerns with us. We apologize that the service provided by our staff was not to your expectations, and we are very concerned to hear about your comments. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. Please keep us in mind for your next stay in the area.
Stayed at the "downtown " BW location previous month. It is a touch more upscale than this location, especially the breakfast. Downtown is walking distance to EL Rancho restaurant which was good one time only experience. This BW is way out of town and nothing walkable But it is very safe feeling vs. downtown. Downtown is a no pet BW which is a plus for us. This BW does allow pets. We stay on top floor to be away from dogs. Downtown is busier and higher priced and you should make a reservation. Both are fine to stay at. hope this review will help you decide which one best suits your needs.
Hi KPP4872, Thank you for rating our hotel so highly! It is so rewarding to hear that we were able to provide a comfortable and convenient experience.We are delighted to hear that you had an exceptional experience during your stay with us! Hope to welcome you back soon for another wonderful stay. Best regards, Guest Relations Manager
The facility is very clean and well-maintained. The staff are friendly and helpful. It is easy to get to, right off the highway, but it is quite west of the city center. This means it is quiet, but not a lot of restaurant or other amenities nearby. But would still definitely return.
Hi derinzyj, Thanks for the awesome review. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We can't wait to give you another five star experience!
Very Clean. Staff is always so attentive and friendly! We stay here every time we come to Gallup. Breakfast is always delicious and so clean! This is our go to we don't stay anywhere else!!!!!!!!! We go 4 to 5 times a year as we have family there.
Hi 419ferner, We can't thank you enough for your five star rating of our hotel. We are thrilled to hear that our dedicated team provided you and your partner with exceptional service during your stay. Your compliments motivate us to continue delivering top-notch hospitality to all our guests. We appreciate your perfect ratings and are delighted that you found our rooms clean and enjoyed our complimentary breakfast and free parking. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Great location. Right off Hwy 40 and a short drive to downtown Gallup. Continental breakfast is included with your stay. The staff is professional and helpful. Overall a good stay. The only slight negative thing, all though is a great location, the entrance off Route 66 isn't well makes.
Hi brewman67, Thank you for highlighting our great location, breakfast and helpful staff. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We hope to impress you again during your next visit and we thank you for sharing your experience.
Nice, quiet, clean hotel just off the interstate. Room size was adequate, and beds were comfortable. Breakfast was adequate, also. Price was affordable. No issues or complaints. Would definitely stay here again if I were passing through Gallup.
Hi wac0traveler, We thank you for noticing our comfortable bed, and the cleanliness of our room. We're delighted to hear also that you enjoyed the breakfast during your stay! A good breakfast can indeed set a positive tone for the day. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We are delighted to serve you and we look forward to seeing you again in the future.
The service was great. The staff was amazing. The breakfast was good. They were able to accommodate my truck and trailer. They accommodated us with four service animals.
Hi Go817044, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are happy you enjoyed our meal offerings and mentioned we have a friendly staff. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and we are looking forward to your next visit to the area!
A motel with a pool that needed maintenance. Hard to enjoy a swim after a long day driving in green water. The room was nice but indications of the lack of maintenance were everywhere. Beds were box spring type mattresses and difficult to sleep on. Had I to do it over again, I would have spent another $50 and stayed elsewhere.
Hi stevenrK5977RM, Thank you for taking the time to tell us about your experience. I am sorry that your recent stay did not meet your expectations. I am very sorry that your bed and the pool was not properly maintained and especially that our team was not able to resolve this issue during your stay. I want you to know that we take all reports of problems with amenities and accommodations to heart, particularly those that you have raised; please be assured that we are working hard and fast to address these problems in hopes of improving upon the guest experience. We appreciate the time you took to share your feedback, and it is our hope that you'll return for a more enjoyable experience in the future.
Looked clean at first, but when my kids went into the bathroom, there was bunches of toilet paper with brown smudges behind the toilet- GROSS! I called down to have someone sweep it up, and it was over an hour before someone came to clean it up. Otherwise, room was comfortable and fine for 1 night.
Hi 649arlynk, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your comments regarding the cleanliness of the bathroom will be forwarded to our Housekeeping Manager for review. These are areas that should not be overlooked, and I am sorry for the inconvenience caused. We look forward to showing you how we have learned from your experience.
The hotel is a nicer best western in a quieter, not as busy part of gallup. The rooms are nice and the staff are friendly and helpful. They have overflow parking for larger vehicles and they are within walking distance of a convenience store.
Hi danworley, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We do appreciate the compliments to our rooms and we are looking forward to your next visit to the area!
I am reporting this place to BBB and other travel agencies to prevent faulty website and ill-will to fraud customer's money and not giving me the refund back for the hotel nights that I did not stay. faulty website chose the future date and when I tried to re-schedule, they just told me to go to their corporate call center. Then, call center told me to go to their hotel directly and cancel it. this complaint is for specific location, 111 twin buttes road, Gallup, New Mexico. they still have this charge pending on my credit card...I DID NOT EVEN STAY there. I had to book another Best western. This is family owned business who thinks they can get away with anything. Not on my watch. Reach out to me if you need to talk to me 949-697-4859.
Dear 597juh, Thank you for taking the time to share your experience with us. I regret to discover that you weren't thoroughly impressed with us. Whilst we are saddened to know that we missed the opportunity to serve you, we are concerned to hear about this issue that you encountered with your reservation. In reference to this matter, we ask that you please call us and ask to speak to a manager so that we can discuss this with you right away. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
I am done with the corporate BW/individual operator dissonance. Booked online with BW, when I called the hotel to change the date of our stay we were told to call the corporate number (which they gave us the wrong number to) After a couple of transfers, had a long conversation to delay our stay by one day because my mother in law died and we had to delay our road trip. Somehow this information never got back to the hotel as the date was not changed, they charged us for not showing. To add insult to injury, when we went to check in allowed us to do so before we figured out they were checking us in under a similar sounding name. This after looking at both the I.D. and credit card. Front desk person needs some serious re-training. Had to scramble to find another place to stay. Still wonder what would have happened if we had remained and the other party showed up later. Total lack of communication and compassion. Will never book at another BW
Dear lisaemery2016, Thank you for taking the time to share your experience with us. I regret to discover that you weren't thoroughly impressed with us. Whilst we are saddened to know that we missed the opportunity to serve you, we are concerned to hear about this issue that you encountered with your reservation. In reference to this matter, we ask that you please call us and ask to speak to a manager so that we can discuss this with you right away. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
Just OK, nothing to be excited about. Over priced for a BW in my opinion. I stayed at 3 of them this week on a trip out west and this one was by far the least desirable.
We value your feedback and apologize that your stay did not meet your expectations. We appreciate your business and hope you will give us another opportunity to provide you with a more enjoyable experience in the future.
A nice Best Western, very good value. Breakfast was nothing special, indoor pool was not heated. No spa/Jacuzzi.
Dear Bruce G, Thank you for taking the time to write this review and share your experience. It is great to hear how you enjoyed the value, though I do apologize for any inconveniences that you experienced and I hope that your next visit will be even better. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
Newer built hotel, clean and modern rooms, plenty of outlets for chargers. Didn't use pool, but it looked very nice. Great location off of I-40. Quiet, no freeway noise.
Dear cwgrei2963, Thank you for your kind comments and 5-star rating! It is great to hear how you have loved our comfortable rooms and our location was ideal for you. It was our pleasure to have you as our guest, and we look forward to the opportunity to do so again.
This is a review not for the hotel itself, but for the front desk. My parents checked into the hotel on 4/9 and requested a first floor room because they are elderly and had their dog. They put them on the second floor. My parents asked if they can have a first floor room, and the front desk (her name is Jessica) was very rude and yelled at my parents. She then informed them they had 10 minutes to get out of the hotel and canceling their reservation. All because they just wanted a first floor room. The one star goes for your customer service which is sad that she had to be that way towards them.
Dear lcallahan86, Thank you for your comments regarding your stay in our hotel. We apologize for any rudeness that you encountered during your stay with us. We do not tolerate this kind of behavior to or from any of our staff and management and strive to provide efficient, friendly and helpful service to all of our customers. I will forward your concerns to our management team so they can discuss this with the team. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
No hot water at either peak or non peak times. Insufficient parking unless you want to park in the unlit dirt area. Unhappy or unwilling staff and the tub was so dirty I stood on a towel to get my cold shower.
Dear Cindy S, We are so sorry to hear about the difficulties that you experienced during your recent stay with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. Please accept our sincerest apologies for the housekeeping issues or amenities that did not live up to your expectations. Your review is important to us as it helps us to identify problems and take corrective measures. We assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!
There's a lot of good people lots of pillows. Comfy beds. The bathroom was nice. Pondering what possible reason the hotel would “ tape” the shelf on in the shower as obviously it must be broken. Real eyesore as you see it right away. Would be better to leave shelf off. Breakfast was great . Oddly one cup in the room for coffee pot. No water cups
Dear Kaclark24, Thank you for letting us know how impressed you were with our breakfast service and amenities. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed. We hope you're looking forward to your next stay as much as we are!
Heater/AC unit made a squealing noise every time it started up. It did this all night long. Resulting in a very restless night. When my wife tried bringing this to the attention of the staff member at ck out, the staff member was very rude & disrespectful. We will never stay at that BW again.
Hi cad3dus, Thank you for your comments regarding your stay in our hotel. We truly appreciate you telling us about the AC, so we can fix this immediately. We apologize for any rudeness that you encountered during your stay with us. We do not tolerate this kind of behavior to or from any of our staff and management and strive to provide efficient, friendly and helpful service to all of our customers. I will forward your concerns to our management team so they can discuss this with the team. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
As usual, a very nice place to stay. The room was clean and comfortable. The staff was friendly and professional. Perhaps when they renovate the place in the future, it would be nice if the rooms were carpeted
Hi Ronnie B, Thank you for taking the time to share your experience! We appreciate that you have acknowledged our efforts to provide a clean and comfortable experience and I will share your comments with our team, who I am certain will be encouraged by your remarks. We are pleased to hear that you found our accommodations to be a good value for your money as well. We hope to impress you again during your next visit and we thank you for sharing your experience.
The hotel is remodeled/modern, clean, beds extremely comfortable and breakfast one of the best we've had. Loved the decorating for Valentine's Day! No close restaurants, though, and didn't want to get back on highway to find a restaurant. Overall the best stay we had on our trip west.
Hi Poukah, Your five-star review means a lot to us! We would like to thank you for your wonderful review and for noticing the recent updates that we have made to our hotel. We appreciate that you have acknowledged our efforts to provide a clean, and comfortable experience and I will share your comments with our team, who I am certain will be encouraged by your remarks and high rating. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
Checked all the boxes. Ample parking for larger vehicle was a plus. Missed out on breakfast due to early departure time. some fresh fruit and coffee in the lobby for the early morning would be a nice addition.
Hi Cruiser610425, Thank you for your kind words! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We also appreciate your feedback regarding the breakfast as this will help us to continue to improve upon the guest experience. We are overjoyed to hear that you had a good time with us and we are looking forward to your next visit!
The most rudest people ever!! First of all they messed up my reservation which was the beginning of the end!! How can they mess up when BW head office had the proper reservation! The mgr was the most unprofessional person ever!!!! If you can stay someplace else do SO!!!!!!!!!!!
Hi brandona345, Thank you for your assessment of our hotel. We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such behavior from any of our staff and management. Our aim is to be able to provide an efficient, friendly and helpful service to all our customers at all times, we apologize that this was not the case during your visit with us. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
This Best Western is particularly nice with rooms accessible by hallways and not exposed through parking lot. The room was large and comfortable. Breakfast was great with fresh cooked bacon and other regular items. Definitely would recommend this hotel.
Hi LiketoeatCincinnati, Thank you for leaving your five-star rating of our hotel. We appreciate your compliments on our breakfast and spacious room. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! Once again, thank you for your recommendation and we look forward to seeing you again!
We were on a road trip doing the historic US Route 66 and stayed here overnight on 26 May 2023. This hotel is on the historic route and close to I40. Check-in was easy and the reception staff was very polite and exceptionally helpful. Room was large, clean, air conditioned and had a flat TV, microwave, refrigerator, tea/coffee maker etc. Comfortable bed and other furniture in the room were also good. Bathroom was very neat and was provided with neat towels, toiletries and hairdryer. Free Wi-Fi is provided. Hotel had amenities like an indoor swimming pool, fitness center, and coin laundry. Free public parking is available and there is also an electric vehicle charging station. A vending machine for snacks and drinks is kept near the elevator. The complimentary buffet breakfast was not having a big spread and some of the items needed refilling, which was not immediate. While there are no restaurants close by, if you go about 3-4 miles on US Route 66 towards east side, you can find plenty of restaurants and shops. The only discomfort was the occasional sound of trains passing by. I guess there won't be much sound, if your room is on the back side. This hotel is a perfect stop on a road trip, especially, if you are doing US Route 66. Overall, it's a decent property with all necessary amenities.
Hi jacpaul1, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We want to apologize for the uncontrol train noise that disturb your rest though I'm very glad that this did not detract too much from your overall experience. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Be sure to have proof of the price to be charged before you check in. The front desk ladies tried to overcharge me by $60.00. Luckily I had the printout from the confirmation email for the reservation. Even with physical proof of the correct price, they still tried to overcharge me. Buyer Beware.
Hi N6815LXlize, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am so sorry to learn that there was any kind of billing issue. If this situation does not resolve correctly, I encourage you to call the hotel to continue this conversation. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience. We thank you for your business and we hope to see you again when your travels bring you back to the area!
Clean hotel, friendly staff, breakfast was beyond my expectations. I would definitely book this hotel again if I'm ever back in the Gallup Mew Mexico area. The only issue I had was I was given two conditioners and no shampoo but mistakes happen.
Hi hazzardc0, We are all thrilled to learn that you enjoyed such a pleasant experience with us. Thank you for taking the time to share your experience, we're pleased to hear that our hotel was clean, our customer service was great and you enjoyed the breakfast offered at our hotel. Your genuine appreciation means a lot to us and we can't wait to give you another great experience!
We will always stay here when we come to Gallup to visit family. The cleanliness, the extreme comfort of the bed, the breakfast, and the helpfulness and friendliness of the staff every stay we love!!!
Hi ffrodriguez, Your loyalty is truly appreciated! Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean, our customer service was great and you enjoyed the breakfast offered at our hotel. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!
After 11 nights staying in hotels during a LONG road trip, this hotel ranked in the top 2 for stays. The pool was great (grandson played for 2 hours), the breakfast was varied and the correct food temperatures and the room was comfortable and the bathroom was clean. I would recommend this hotel to anyone travelling in the area.
Hi Peggy B, We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for your business and we hope
We selected this hotel because we were traveling with our dog. Because BW are independently owned not all of the hotels allow dogs. The hotel staff were incredibly nice. The hotel location was not as convenient because there was only one restaurant four miles away. However the hotel was clean.
Hi ConnieM3894, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
If you are looking for a nice stopping point on your path from here to there, Gallup has a great place that is easy to access, comfortable to stay in, has a lot of great amenities, is -really- pet friendly, and has great staff with a fantastic attitude. My wife and I made a relatively short-notice reservation on a cross-country trip, using TripAdvisor to help in our choices. We settled on this property and paid using BW points. We were not disappointed! The staff on check-in were happy and helpful, our room was comfortable and big enough to meet our needs. Would happily stay again. The only issue was the elevator... It is a bit tired and not the most reliable, with it going out of service three times during our one night stay.
Hi SmokeWolf, Thank you for your high rating of our hotel and for taking the time to share your experience! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. It is also important to us to hear from you on the elevator issues that you experienced so that they can be quickly addressed. We hope you will return to be more impressed during your next visit.
While this is a very nice facility, the surrounding area is very rundown. Very few services as far as eateries in the area. You have to head back East from this West location to have any chance of having a decent meal. We ended up eating at a travel plaza, which was fine. Not what I was looking forward to though during my stay.
Hi pugloverinyakima, Thank you for your high rating of our hotel and for taking the time to share your experience! We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with the location of our hotel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
This is a designated Tesla charging station, however it's obvious they hate Tesla owners. The front desk attendant came to the lounge area and ask us to move to two designated seats in the lobby, said we could use the restroom, but nothing else. Meanwhile, she and the other hotel employees ate hot dogs in the lounge area, told stories and laughed the 39 miserable minutes we waited for our charge. I've been driving Tesla's for 8 years, stopped at dozens of charging stations and never been treat like trash like I was at this location. The manager on duty, Audrey Benally said there are no written policies for me to review stating that Tesla owners are restricted to the lobby. I'll be sure to never stay overnight here. There are so many options for great Tesla charging stations, this is not one of them.
Hi 625kellic, Thank you for bringing to our attention your experience and comments regarding your visit in our hotel to charge your Tesla. The area where our employee asked you to move is not our lounge but the breakfast area which is closed around the time that you were there and is not the designated area for Tesla owners to be at while their car is charging. I regret if you have misunderstood our laughing and having fun but we were celebrating an employee's birthday at that time and it is not intended to make you uncomfortable. Please know that we welcome all people in our hotel even if you are not a staying guest and we will happily assist them for as long as you will call our attention nicely. And lastly, we value the Tesla owner's business with us thus it iis never our intention to make you feel uncomfortable, we apologize if we made you feel it so. Your review is important to us as it helps us to identify problems and take corrective measures.
Absolutely horrible experience. Arrived 9pm after a 13 hour drive, there was no one at the front desk for 25 minutes, called, the phone just rang. Once the lady arrived she seemed very off put. Got to the room…I'm not sure what was “newly renovated in August 2022” like the website states but the rooms looked 30 years old, old and gross. Hot tub out of service. Sounded like the upstairs guests were fighting and about to fall through the ceiling. Breakfast lacked a lot. Do not try to save a couple bucks on this one!
Hi chandrab603, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I regret to hear that you weren't thoroughly impressed with our rooms and breakfast service. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I do hope you'll return and let us show you a far better experience.
This hotel has changed affiliation to a Best Western. But it's the same hotel. It's located on the west side of Gallup. As far as scenery goes, it's surrounded by filling stations and budget lodgings. But the rooms are OK and the staff were helpful. There's a small indoor pool for recreation, especially if you're traveling with kids. And there are some vending and snacks on site. If you have a big vehicle or are towing, you might want to park on the gravel behind the paved lot .There are also several Tesla charging stations in the parking. OK breakfast bar but short on available seating.
Hi Zoom_Gotti, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is great to hear that you have loved our rooms, breakfast and it is always rewarding for us to read such positive reviews regarding staff hospitality. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.
This hotel shouldn't be a Hampton. Our room had a stained dining room type chair next to an extremely dusty plastic plant. Why bother. The bathroom had cracked tiles. The coffee supplies were only for 1 person. At breakfast, I took 1 bite of my waffle and threw it away, then my husband did the same. A lady sitting near by laughed and said she did the same. Not sure what was in the batter but it was awful. We used to be big Hampton fans.
Hi tsbell110, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
You are better off sleeping in your car in the loves truck stop parking lot. This location needs a lot of repairs. The rooms are old and dingy. It was not clean to my standards. It was late when we checked in (after 10 pm) and only one night so we just stayed. I will not be revisiting or recommending this location to anyone ever.
Average stay. The room was clean, bed extremely comfortable. The staff was cold, no warm fuzzies at all. Breakfast was ok, hot water wasn't very warm,, toiletries were minimal or lacking. I would recommend this hotel, but not enthusiastically.
Great customer service and the hotel was right on my way to my destination. It was a great Spot secure and easy To find Will definitely stay here again in the future and refer this location to friends
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