Best Western Gateway Grand

I COULD SLEEP!!!! air conditioning was cold. good breakfast. pool looked great, didn't go in. Nice logo on the waffles. -E hallways were a maze, hidden stairs, don't know why blankets and pillows for the couch came in sacks. why did the couch not come with sheets? why were pillows lined up? Very fun.-L

We've stayed here several times and have never been disappointed. The staff treats us like family and remembers us each time. Its cleanliness and customer service rivals my stay at the Ritz. The on-site restaurant, Gator's Den, is a must visit. The manager and his entire team are top notch and the food is consistently good without gouging you with the prices. We go every time we stay here, usually a few times. Highly recommend both!

This is the worst hotel I have ever stayed in. I am a frequent (senior) traveller. Night 1: the room was not clean and discovered, the following morning that the bed was infested with ants. Nights 4 & 5: no hot water and had a cold shower both days. The air conditioning was 'out of the ark' and came on noisily 2/3 times a night waking me up each time. It sounded like a train going through a tunnel. The standard of housekeeping was poor and the breakfast very poor. The staff were sweet but ineffectual.

To Whom It May Concern: Reservation code: 239542167 I checked in to your Best Western Gateway Grand On 23 September 2026. The receptionist was very friendly and welcoming. Once I received my key and got to my room. I entered the room and it smelled wet and musty. The bed looked like something from a cheap motel and the room furniture was old and damaged. I immediately went and found another location and checked out of your hotel an hour later. Never, have I ever experienced a Best Western room like this before at any location of my previous stays. I did not ask for a refund. I let the receptionist know it was a non-refundable reservation. This should be considered an embarrassment, to the location, management, and corporation. That was $1500.00 totally wasted. A very pissed and disappointed customer Paul Smith

Great Venue to host your next Organization Event. Catering has excellent dining options, and appetizing meal options. Clean, and exceptional service. Catering Coordinator, Liz Ward is a tremendous asset in your planning. Highly recommended.

Room was set up as arranged for our banquet. Everything looked beautiful. Staff attentive and efficient. Catering managers on hand to help with A/V set up and answer questions. Plated lunch was good. Will return next year.

Best Western knows how to treat travelers. For years, on my trip from Chicago to Sarasota, Florida, I stop overnight at the Best Western Gateway Grand Hotel at 4200 Northwest 97th Boulevard in Gainesville, the first exit off I-75. It's a first-class destination with large and comfortable rooms, a swimming pool and a restaurant that is very popular with Florida Gator fans on college football weekends in the fall. My room, conveniently located off the main lobby, featured a king-size bed, 50-inch flat screen TV, private bathroom, shower/tub, sofa, lounge chair, desk and chair, microwave, refrigerator, iron/ironing board and coffee/tea maker. Room service from the Gators Den Sports Grill was an added bonus.

As the first Director of Catering at the hotel, I partook in the arrangements for my goddaughter's Quinceañera's celebration. My expectations were high as one could've expected. Throughout the planning, taste testing, creating the event order and email communications, Liz Ward listened and showcased a meticulous style to take excellent care of the entire preparation. Liz took the meaning of hospitality to its highest level. Liz made sure that not one detail would fall through the crack. Her charisma and much caring attitude brought confidence and huge peace of mind. I also commend the stellar performance of Sam, our banquet liaison on the day of our event. Sam's work etiquette shone as someone who truly cares for the client's expectations and needs. We were grateful for everyone's participation at the hotel to include Allana and the General Manager. The experience brought many fond memories of my own events there and it was indeed very pleasant to see the staff continuing to deliver the super and flawless service the hotel is well known for! That's what team work and a work "family" is all about. Thank you!

Stayed here because they allow,pets the pet area is big but very dirty apparently they never clean it, or empty the waste bins for the dogs

Beautiful hotel, love the decor. Wonderful breakfast with omelette made to order . Coffee and decaf coffee and tea at check in

We have chosen this property for our FAHCE Conference for the past five years and have not been disappointed. The staff has always been friendly and helpful. They have treated us with respect and met all of our needs. The hotel is close to multiple restaurants in the area and convenient to I-75.

Very uncomfortable mattresses, ac musty smell when clicked on, electric plugs did not work and carpet had pet smells.

This is a great place to stay. Beautiful hotel and great breakfast with omelet station. Beautiful pool area as well. You wont be dissapointed.

Even though the hotel is a little far removed from restaurants and activities, you book a room expecting a comfortable bed. It wasn't. Woke up with a stiff back. Time for the hotel to upgrade the beds. The room was spacious with a separate sitting area. However bathroom area needs to be updated. There was black mold by the base of the tub and the toilet flushed very sluggishly. Found some loosely thrown sheets on the top shelf in the closet. Breakfast was a pleasant surprise with a full breakfast selection plus an omelet station . The bar and grill restaurant was also good. Staff were pleasant.

Excellent location. We had an event and the staff from planning to day of event was very helpful and very friendly. Will definitely recommend this hotel and event hall. Looks forward to doing another bird expo very soon.

We stayed one night in a junior suite. The queen bed was extra high and super firm, the king bed was very low and incredibly soft, even bouncy? The shower offered very hot water - proceed with care but as it is pet friendly we were kept up all night by dogs barking

It's the people who make this rating a five out of five. Amazing workers throughout the entire establishment. Rooms are standard and clean. The pool is well kept (not heated) but the outdoor hot tub makes up for it!). The breakfast is above average with the made to order omelette! But I come back to the staff. Friendly, accommodating, and hard working! They really make this hotel standout.

Very nice hotel in Gainesville. We just stayed one night but we will come back if in the area. Large lobby area. Free breakfast. Polite staff.

This is a large, older property. It is very well maintained. It has a sports bar/restaurant on site that offers room service. The room was clean and the bed was comfortable. We were able to put our cool items in the refrigerator and freezer. We enjoyed a nice quiet night.

Great location just off of the interstate 75 in Gainesville Florida. Was very convenient for someone travelling south for the winter. We travelled down from Canada and this was our second night on the road. The hotel was very well priced. Breakfast which was included was delicious and well prepared. Would definitely recommend this facility to someone travelling either south or north to stay.

Our stay at the Best Western Gateway Grand was absolutely wonderful. Check in was a breeze; the staff are informative and courteous; the room was spotless and spacious; the complimentary breakfast was over the top (there was a make to order omelet station); and there is a bar and grill on the hotel property that provides delicious food. Overall, it was a fantastic stay and we will definitely stay when we return to Gainesville for medical appointments at the Fixel Institute at University of Florida.

The Staff here is very friendly and helpful, from the front desk to the service team. Everything is kept up in great condition. It is very comfortable and relaxed. Great free breakfast.

UPDATED REVIEW: I'm writing about my stay, Sept 15-16, 2025 at the Best Western Grand in Gainesville, Florida after my horrible stay in July (see below). I needed to find accommodations in Gainesville due to some much-needed surgery for my dog. It just so happens that the hotel was right across the street from the surgery center (shout out to Community Care Veterinary Specialists … they were AMAZING!) After receiving a response from Joshua Wessels, the General Manager of the hotel, from my review, I decided to give the hotel another try. I'm glad I did! Josh and his teams did an incredible job of turning this hotel around! Just walking into the lobby, it smelled clean! The room that I reserved was similar (King Room) as my first experience. It was a night and day experience. The difference was nothing short of a miracle. The floors were clean. The vents were clean. The sheets were clean… and even the refrigerator was clean and functioning properly! (I've included some new pictures for comparison) When Josh said “Thank you again for your honest feedback. We take it seriously and will use it to improve.”, he meant it! Thanks Josh for standing behind your teams and hotel. I would now definitely recommend staying here. Keep up the good work! ORIGINAL REVIEW: Dirty, DO NOT STAY HERE! Reviewed Jul 31, 2025 I'm writing about my stay, July 17-20, 2025 at the Best Western Grand in Gainesville, Florida. The cleanliness of this hotel was HORRIBLE. The bathroom floors were dirty (I provided a dirty paper towel to management from wiping it), the carpet was dirty and unvacuumed. The furniture was dirty and dusty, the refrigerator was poorly maintained and not working correctly. The air vents, particularly the bathroom was caked with dirty and dust. I brought all of this to the attention of the manager Juan, and everything was ignored. Be it the hotel is dated, I get that, but it's NO excuse for being dirty.

As always our Banquet/event went flawlessly. The space, audio visual set up, atmosphere and food all met or exceeded our expectations. Thank you so much! Peter Rothfuss, SVP/Market Manager Audacy Inc.

I'm writing about my stay, July 17-20, 2025 at the Best Western Grand in Gainesville, Florida. The cleanliness of this hotel was HORRIBLE. The bathroom floors were dirty (I provided a dirty paper towel to management from wiping it), the carpet was dirty and unvacuumed. The furniture was dirty and dusty, the refrigerator was poorly maintained and not working correctly. The air vents, particularly the bathroom was caked with dirty and dust. I brought all of this to the attention of the manager Juan, and everything was ignored. Be it the hotel is dated, I get that, but it's NO excuse for being dirty.

I reserved a room at this hotel on December 11, 2024, for the October 3–5, 2025 weekend, which coincides with a major football game in Gainesville. I received a confirmed reservation and planned my trip accordingly. In July 2025, eight months later, I was informed that my reservation was being cancelled due to what the hotel described as a “software error” that allegedly occurred at the time of booking. No prior communication was provided, and no assistance in securing alternate accommodations was offered. While I did not ultimately stay at this property, I feel it is important for other travelers to know that confirmed reservations may not be guaranteed—especially during high-demand weekends. This situation caused considerable disruption to my travel plans. If you're planning to book this hotel for a busy weekend, I recommend double-checking your reservation closer to the date and having a backup plan

I needed help with an event and the folks at Best Western Gateway Grand were amazing! Allenyce, especially, went well above and beyond! Wow. We couldn't have done it without her. Thank you so much!!

Juan, Wayne, and Kai provided excellent customer service. Ease of checking in and out. Juan promptly addressed getting a rollaway bed in our suite to accommodate the sofa not having a pullout bed so that everyone would have a place to lay their heads. Wayne offered local dinner recommendations upon recognizing we were on our way out. Kai arranged a king suite for my husband and I upon initial check in as it was missed by the agent booking via phone prior in the week. Overall, the service of the staff made us feel like family. The experience and accommodations provided have secured this location as our new home away from home. Kudos for a wonderful experience in our time of loss of our grandmother. Every concern or need was addressed kindly and promptly!! Excellent value and service hands down. Great breakfast, super comfortable beds and pillows.

The service and accommodations are outstanding. I would highly recommend this property for short or long term stays. It is clean, reasonably priced, and comfortable with full amenities.. Josh (GM) and his staff make the guest experience a priority. Ask for Juan at the front desk and order the Philly at the Gators Den:)

The whole place was comfortable and I really appreciate Juan at the front desk, he really make me feel like home!! Amazing people! Devon also makes the best omelettes ever tried!! Everyone at the Best Western in Gainesville Florida was nice and have excellent customer service

We came to place my brother in hospice and stayed through his end of life and this hotel was top-notch. Juan was probably the best front desk clerk at the hotel. He was thoughtful and kind and anything we needed. He was right there he went above and beyond to help us through this bereavement process.!!

The hotel was very comfortable, clean and quiet. Breakfast was perfect in every way. The breakfast staff was very friendly. Ebony at the front desk was awesome! My husband had a procedure in Gainesville and she helped me operate a wheelchair that they had. Kudos to the entire staff at Gateway Grand!

I would definitely return to the best Western. Staff have all been friendly and helpful! James J.at front desk is very efficient. He was working alone during the day and handled numerous customer requests at once. Very professional and impressive

We went to the Best Western Gateway for the Easter Brunch. The food was wonderful, the decorations were festive and we loved the Photo Booth. Our server, Amber, made sure to was attentive and friendly. We will definitely come back for another holiday brunch.

This is our fourth year staying at the Best Western Grand, and we will continue to stay with you as long as we can. The service starting with the Sales Team to Catering, wait staff, front desk, maintenance, housekeeping and everyone else has been more than accommodating to us and our needs. There were a few special people we became attached to on the wait staff, they were fabulous. It is hard to keep a bunch of Senior Citizens happy, but you have managed to do it quite well.

House keepers are not well trained, supervisors were cursing laughing so loud in hallway. I would not recommend this place, although some rooms look amazing inside they still don't deep clean. Dust everywhere. Seem like they just wipe and go

I stayed at the hotel for four nights. The front desk staff and shuttle driver were friendly. At check-in, they informed me that there was no daily housekeeping and that no one would enter my room. However, when I returned one day, I found toys in the room, but the bed was unmade and the used towels were still there. When I asked the front desk, they explained that someone had to check the toilets in certain rooms, however it was unclear why toys had been left on the dresser. The rooms were outdated, and the bathroom cleanliness could have been better. The room was spacious and included a fridge and microwave. The hotel's restaurant was convenient and had good food. The gym was very small, outdated and not particularly well-maintained. Overall, this hotel is a decent option for those prioritizing convenience.

We went here last and enjoyed our stay so much that we decided to book here again for our family trip. We enjoyed the breakfast, the staff are very friendly. This is the only hotel that I have stayed in that has your name on the television when you turn it on welcoming you.

Nice facilities and location, just off the interstate. Friendly staff as a whole. The fitness area was much nicer and more professional than most hotel fitness facilities. Juan was great at checkin - very efficient and kind! This is definitely one of the nicer Best Western hotels I've experienced

Gainesville is a great city in terms of landscape, restaurants and ambience. The location of such hotel is very good and well accessible, Despite of a minor issue, the hotel staff is committed to the Best Western success and its guests wellness. Room was well equipped spacious and clean. Breakfast was very good, the inclusion of a chef who made customized omelets in the restaurant, was a good and pleasant surprise.

I flew into the Gainesville airport 3/7/25 and Mike who is the shuttle guy for the airport was awesome! He called me when he arrived at the airport to pick me up, very friendly, personable, offered to put my bag in the bag. He was great! I give him an A+

Can't say enough good things about James and the way he greeted us this afternoon. We arrived an hour early, and despite the hotel having a busload of late checkouts he gave us the one room that had already been made up. The hotel is not new, but everything is clean, tidy, and looks well cared for and inviting.

Location convenient to I75. Easy on and off the highway. Hotel needs to be cleaner and needs updating. Bedding and towels were well worn. Mattress probably needs replaced as well. Sports Bar was nice. Food was good. Breakfast was good also.

Not Good. The hotel looks fantastic from the outside. The reception area is nice. The pool looked lovely. The bedroom was not. It is very dated and old. The heater in our room kept turning itself on and off all night - each time it came on the noise woke us both up. When daylight came, the heater blew the curtains so they billowed and let all the light in. Bed was hard. We hardly slept. Staff were very nice, they said they would look into the heater problem but said all the rooms have the same so I'd be very surprised if we're the first to mention it. Breakfast was ok. The fresh omelette station had packed up before we got there though. We would not stay here again.

Room was clean, Breakfast was delicious, Gators room service was fast and fresh and delicious! Everything was perfect. Staff was kind and helpful. We are so appreciative to the staff that donates a gift certificate to the Humane Society "Woofstock' every year! We always bid because we know its always a fun, easy, safe and clean stay!

Staff is kind and funny. The people staying here are kind, and the hotel rooms are very clean and the beds are very comfy.. Staff is kind and funny. The people staying here are kind, and the hotel rooms are very clean and the beds are very comfy..

We started our winter break trip and found this wonderful hotel our first night on the road. It was a couple of days before Christmas and there were some parties going on in the event spaces. The entry had beautiful Christmas trees and a cool model train set running. My 8 yo was impressed by the large, comfortable beds as well as the accommodating staff. Gainesville has a number of great hotels, we found this was just the right amount of hospitality!

Do Not stay if you have drove all day and just want a comfortable bed to sleep in. You can bounce a basketball on the beds Room 205 for the love of God burn the bed.It was like sleeping on a board. Where do I start shoulders going numb or the hip pain you will endure. Just don't Do it You have been warned! If you do stay and live through the” Rack” They make a great omelette

We always like to eat and have adult beverages at the onsite sports bar/restaurant. The food and drinks are tasty and made more affordable if we happen to be there during Happy Hour, and since we are big sports fans, we can watch the seasonal sports being played while we eat and drink. Also, the hotel is centrally located to some restaurants that are with in walking distance, local colleges, drug stores, groceries, and sanctuaries and gardens.

this hotel we stay at before it was good then it is sill good the people at the front desk were vary friendly we got there early the room was ready we are diamond member or room was on the first floor 170every thing was good stay one night came up from west palm for our best friend 70 birthday

Best hotel for your money. Room was nice and comfortable. Breakfast was excellent. Full experience with buffet, omelet and waffle stations. Facilities are very well maintained with cordial staff. Restaurant outside in back of hotel has noce atmosphere similar sports bar. Menu has nice selection. ????

Overall, our stay was ok. The staff was friendly, everything was clean, and check-in/out were easy. I did feel like I was complaining about everything, though - and so did my husband :) The bad: 1 )The television remote was crazy - it worked half the time, and there was no real trick to getting it to work. 2) The water in the shower never really got hot. 3) Our room was on the north side of the building, so we parked on that side, but the card entry didn't work, so we had to walk all the way around to the front to enter (guests were propping open the door, but that seems a little unsafe). 4) The sink/vanity is only room for one person, and there are no other mirrors in the room other than on on the closet doors, so getting ready while my husband was also dressing was a pain. 5) Other than the actual closet, there's not much storage room. I felt like all of our stuff was stacked on the desk or the coffee table because we had no other place to put it. 6) The pillows were kinda old and lumpy. The good: 1) The agent who checked us in was so sweet and friendly! She greeted us every time that we walked by, and she gave us some candied pecans on Thanksgiving night. 2) The breakfast is decent, and the omelet bar is awesome. 3) The hotel is convenient to every place we wanted to go in Gainesville. 4) The hotel grounds are nice, the rooms are clean, and the building is quiet. We have stayed at several different hotels in Gainesville, and I do think that I liked this one the most because it's not in a high-traffic area and because the room was spacious enough for us to feel like we weren't right on top of each other while we were there.

I WOKE UP TO SMELLING COOKED FOOD! OMELETTE BAR WITH ALL THE FIXINGS! FRESH HOT COFFEE! FARM FRESH YOGURT WITH A FULL YOGURT BAR! ICED WATER STATION, BUFFET TABLES! FOOD EVERYWHERE I TURNED! I WILL CHERISH THESE MOMENTS FOREVER!!!! THANK YOU!!!

I am not normally a Best Western fan but this place was extraordinary. Incredibly spacious, clean, nice amenities, great location. Desk staff was friendly and professional, got a decent price, easy access to university and I75. Strongly recommend this motel

This is a very large hotel, with a grand lobby and huge breakfast area. The front desk staff were super friendly. We had 2 small dogs and this hotel charged a very reasonable $20 fee for the night (not per pet.) Our room was large with a separate seating area. We loved having the attached restaurant so that we didn't have to go out for dinner after a long day's drive. The breakfast was decent, with an omelette station. However, we didn't see any fruit and the yogurt machine wasn't working. Some cons (for which I didn't deduct any stars because the price on this hotel was outstanding): the sink area has very little space for storing toiletry bags, the fan in the shower area is super noisy, and we had trouble getting the water really hot. Funny story, there is a machine on the wall in the sitting area. I assumed it was a vacuum steam cleaner in case your pet made a mess. So I thought I would use it to tidy up after my dogs ate their dinner. Pulled it off the wall and started to read the instructions when I realized it was a clothes steamer!! In the meantime I accidentally spilled most of the water out of the machine and had to sop it up with a bath towel. I'll post a picture so you'll know it's a clothes steamer!!

The room was beautiful, clean and quiet. Breakfast was very good. There was a nice variety of items and the omelets were made fresh. The pool area was well kept and right off the dining area so we took our breakfast out there. Everyone was friendly and helpful especially Ebony at the front desk. We will definitely be back.

The staff at this facility was warm and welcoming, assisted me with a reservation error I had made, and were very pleasant to deal with. The facility is always clean and while an older hotel, is very spacious and well kept. The breakfast is exceptional, omelet bar and all the other expected foods, but fresh and hot. I will be back.

This hotel had just been very busy hosting an sec football team (Kentucky Wildcats for a busy homecoming weekend. Our reception for our daughter was the very next day but the transition was seamless from our consumer point of view. I am sure it wasn't for them. Best Western event coordinators such as Vanessa, Liz, Tisha and Forest were truly a delight to work with in the planning stage but even better in the implementation phase. Liz especially saw to it that all subevents were properly performed. I honestly could not be happier with my daughter's reception which was no small feat in planning and coordination. This was first class all the way! Also, first class was Arianna and the front desk team in the lobby. I feel negligent here because I cannot remember all the names of these very helpful folks, but they were just wonderful! I think this establishment is an excellent choice for any group event and you will find a professional and supportive staff for any type of event, I am sure!

Very disappoint go to check in at 3:30 and note that can not check in until the game commences at 7:45 pm. I paid full price and University of Kentucky team got an extra 5 hours of room time. Didn't not get chance to bathe -rest and prepare before game. The staff Ebony seemed quite perturbed we questioned this policy. DON'T STAY HER ON GAME DAY!

Room #201 the A/C wasn't working moved to #220✅. Hotel has 1-Elevator in our opinion it should have 2- for an amount of rooms. The lobby is very nice. Unlike the room & bathroom, the hotel needs to upgrade. Free Breakfast Omlet station ✅Gator restaurant ✅ food & staff.

DO NOT STAY HERE FOR ANY UF Sporting Event. They will take your reservation and your money but not allow you to check in until after the game commences. They have a small blurb about this on the webpage. This does not come up when you reserve your room. You will get to the hotel thinking you can check in at 4pm and you can't. The rooms are not cleaned until the team checks out so there is no room for you. In our case, we drove 3 hours to check in and change and get to the pre-game festivities. Only to find out we couldn't check in – no place to change and get ready for the game until after the game started. They posted signs on the front desk – many people were upset. They didn't seem to even care. MISMANAGED BADLY! Profit over Customer Satisfaction. Lost a customer for life.

Our family will never stay at a Best Western hotel again or recommend the brand to anyone after the experience at this location. We reserved the room one month in advance, only to arrive at 3pm and be told that during NCAA home football games you cannot check-in until after the game starts. Well, the game did not start until 8pm. The reason for our trip was the game, which meant we would not have the luxury of waiting until after the game started to check-in. The front desk was rude and showed ZERO empathy for our concerns. They straight up did not care that we were paying for a service we were not getting. Once we checked in at MIDNIGHT, after the game, the room was disgusting! Easily a dozen plus random hairs in the sheets, a baby bottle sticking out from under the bed, dirt, crumbs, and other signs the carpets were obviously not vacuumed, hairs throughout the bathroom, no hot water, and once again, the front desk did not care when we called to tell them the disgusting disarray of the room. Best Western lost a customer and should be concerned they allow management at this location drag their reputation through the mud.

I see that this place has had the same problems for years. Not a good sign. Room grubby and very dated. Poorly cleaned, with crumbs on the carpet and the edges were disgusting. The AC unit was falling apart. Both sets of linens had stains. There were ants in both the bathroom and in the king sized bed (king/queen room). The grout between the tub and the doorway was gross, and probably the entrance for the ants. We used the laundry out of absolute necessity and this hotel couldn't even be bothered to provide somewhere to sit while waiting. We actually moved rooms because of the ants, and the second room felt just as grimy and yucky as the first. As I write this we are still moving in. Our king bed linens are yellowed and very wrinkled, not what you'd expect in a hotel at all. Really not happy at all with the grimy Best Western that BADLY needs both a complete overhaul and cleaning staff that give a damn.

We stayed at Best Western Hotel in Gainesville, FL for a medical appointment. The staff are very polite especially the company drivers -Mike and Brian. This is our 3rd time staying at this hotel and everytime is always a great experience. The price is excellent, fresh food and lots of choices, clean rooms and beautiful pool area. You will not regret staying at this hotel.

We decided to go to Gainesville during Hurricane Milton. Howard was so great in making sure we had a room that would work for us and our dog. He was even able to add an extra day which was no easy task. The hotel staff were great. Its location is also perfect as we had plenty of places to walk our dog and there were no major highways or traffic areas nearby. Breakfast was fantastic with the made-to-order omelet station. I would stay here again for sure!!

Needed a place to stay, My Son in the Hospital. This Review is Especially for the STAFF. The Rooms were Clean, the Overall Hotel Excellent! Highly Recommend the Omelet Bar for Breakfast! The Staff is what I would like to Especially give a shout out to. THEY ALL ROCK! The Desk Clerk HOWARD Called Best Western Booking and Explained why I was there. BW stepped up and gave me EXCELENT CARE! So long story short This BEST WESTERN is Best of the BEST! Thank You All!

this place is the best. The rooms are large and very clean. The staff was very friendly and helpful at checking, the breakfast was delicious, beautiful pool area and huge grassy area to walk my dog. Location is so convenient right off of 75. I would definitely stop here again.

The staff was friendly and helpful. The room was clean and comfortable. The breakfast was very good and the omelet bar was such a treat. This has become our favorite hotel in Gainesville, Florida. Most important of all, it is pet friendly and we were all very comfortable. I will stay here anytime we are in the area.

This hotel offers a "home away from home" feeling. It is clean with a delicious breakfast. The rooms are spacious. The beds are really comfortable. It serves it purpose. The staff are professionals and very accommodating, particularly Howard and Ebony Nattiel.

This location is in a quiet cul de sec. It was clean, fresh, quiet, large rooms, and smelled clean. The huge pool and area was clean. The front desk was hrlpful ,informative, and supportive. Parking lot wrapped around facilities and was well lit. Cost was equal to the service room and quietness. Recommend to all travelers.

The hotel was clean and staff very friendly and accommodating. Our room was so nice and the bed very comfy. We were right outside the pool area which was also very fun. The complimentary breakfast was very delicious and the custom omelet so good and cooked fast.

We squeezed in one final vacation before sending off our son to college and decided to go to Florida again but this time decided to stay at Gainesville. We love the location of the hotel and the amenities. My son and husband enjoyed the pool. Breakfast was also great. We loved having a made to order omelette. It saved us big. Totally worth the money. I would come back again.

Quinn (Front Desk Professional) provided the most efficient, professional, and courteous check-in that I've experience in a very long time and I travel quite frequently across the major hotel brands. The Best Western Gateway Grand is very nice. Very relaxing energy.

The Southern Sudan Healthcare Organization held its annual fundraising event on August 3, 2024, at the Best Western. This was the second year using the Best Westen. I worked with Liz Ward and Tisha Maraj is making all the arrangements. I give them the highest marks for providing excellent service. I was so impressed that they always returned my calls quickly and usually the same day. They were attentive to our special requests and offered helpful suggestions that made our event even better. Tisha went beyond in providing special care in offering suggestions and helping us solve concerns. It was a nice personal touch to our service. She remembered to provide us with dates to book our event next year since we wanted a later date for next year. We had many nice compliments from guests about the arrangements and the food. You are fortunate to have such wonderful staff who provide such quality service. They are your best promoters for Best Western Gateway Grand! We will certainly recommend their services to others! Sincerely, Linda Stephens

Hotel was a great space for an event. The large areas to gather (breakfast area, conference rooms and pool) were great holding a large group. The staff was so friendly and attentive. A restaurant onsite was an unexpected gem!! A few more chairs and sunshades by the pool could be added. But all in all, 5⭐️

Just spent 4 days at this hotel for a social event which happens annually. This is the first time using this hotel and I'm very happy with the change. The front desk staff was amazing each time I dealt with them. The breakfast staff was also helpful and pleasant and was able to feed this rather large group of ours. Rebecca especially was exceptional - she gave 100+% to our group and she seemed like she really enjoyed it as much as we enjoyed having her as a representative. I'm definitely looking forward to staying again in the future.

We were at the hotel for an onsite event taking place over 4 days. From the moment we checked in, the staff was amazing. They made sure we had everything we needed and addressed the minor lighting issue immediately. Toccara made sure our room was clean and stocked with all the towels we could possible need. The onsite restaurant and included breakfast was great! This is an annual event and I hope it's hosted at this location again next year!!

The Good: BOTR event was great. The hotel was a great size for the group, the staff were attentive and friendly. Looking forward to the next event. Rebecca the group sales manager was AMAZING. The Bad: there was no housekeeping service the entire weekend so towels and trash piled up. When asked for towel service we're told we could get at front desk. The room was not the cleanest and had a funny musty odor, many areas were caked with dust and the thermostat was barely secured to the wall. Called the front desk 4 times on Saturday morning from 8am-9:30 and the phone just rang and rang and no one ever answered. All in all it was a great weekend and will come again but despite being an older hotel they need to step up their room appearance and cleaning regime.

Had an amazing time at the BOTR event. The new hotel was big enough to support us, the pool was great and just having a restaurant on sight was great! I hope we come back next year! Jessie in the bar was great, the pool side staff was amazing too, despite the rain!

We had an awesome night at our bear event housekeeper Courtney was so polite nice and very friendly what a night enjoyed our self from the time We arrived we laughed dance overall just enjoyed ourself the whole night & delicious at Gator diner

Rooms were clean, hotel was nice, close to highway but not noisy, and breakfast was good. Would stay there again when passing through. Didn't have a pre planned registration. Called when getting ready to pass through and they were accommodating. Front desk staff were friendly.

On behalf of the Hayes-Harrison family as the Coordinator of the 2k24 Family reunion, I would like to thank Vanessa and Liz for our wonderful event experience! You ladies are amazing. I cannot thank you enough for the amazing job you did. My family was extremely happy with their rooms and their overall stay experience.

A long overdue kudos to Mike McWilliams in his efforts in making hotel reservations that enabled family to attend grandson basic training graduation. McWilliams was very helpful when my wife and I decided to celebrate our 50th Anniversary by returning to Maine where were married by making reservations for our trip. Due to health issues that changed our return to Florida a week later he once again assisted with making changes. It is not just Best Western Gateway it is the folks that work there.

Beautiful contemporary style and large swimming pool and jacuzzi :)! Our room was spacious and clean and the hot breakfast inn the morning was a killer. Staff is very friendly too, Arianna at the front desk was very kind during check-in and knowledgeable about some local parks our family wanted to visit. Overall a great pick and value! We hope to be back in the future.

Horrible! The staff were nice and tried to be accommodating but the room itself was not the cleanest it should be. Thee towels had hair on them, spider in the tub, duct taped items and an overloaded wall outlet! It appears to be an old hotel but more can be done to make it more habitable.

This hotel was the best value and the staff were polite and professional. It was also immaculate with a warm atmosphere. The resultant was really good and reasonably priced. The pool and hot tub were clean and nice size. It has straightforward access to Interstate 75.

We love the amenities, such as the breakfast, pool, jacuzzi. The rooms are huge. This is a stop we make every year on our way to Ohio. The services are amazing. The location is right off Interstate 75 and easy access. We are planning our next vacation already so we get the room we love near the breakfast area.

Excellent! Gators den sports Grill excellent food , I. Had the salmon Florentine. Excellent service Jessi is a fantastic bartender. Also, they have an omelette station for free breakfast Rooms were clean, staff was courteous. Highly recommend both Hotel and restaurant!

We had traveled to Michigan and back to Florida. We ate breakfast in several places but the best breakfast we had was at this Hotel. Their omelet buffet was very good and our servers were great. We would stay there again because of the omelet buffet.

Our Florida Federation of Music Clubs state convention was held here June 27-29. Service in all areas from the pre-planning the the actual days of hosting has be outstanding! I especially want to thank Tisha, Liz, Alana who took care of many logistical moving parts. The Breakfast Bar was one of the best ever! Tina, Jose and Lily were ready for early morning risers at 6am. Array of breakfast choices was excellent including make-to-order omletts. All areas of the hotel were clean and comfortable. While our convention was going on - a huge "batch" of young softball teams were also staying at the hotel. Hotel is also very family friendly!

The catering service and set up for the Conference Center was great and easy to do. Plenty of food for our 230 event. Food was set up right before the event started which was perfect for us. And seating was great. The staff was very friendly and accommodating.

Our class had a 55th Reunion, it was a wonderful evening. The food was delicious and plentiful. The atmosphere was set with, beautiful table decor and ambiance. We would certainly select this as a location for our next event! It will definitely delight you and your group!

Beautiful place right on the water, clean and manicured, outstanding location on the bay, spent a beautiful evening enjoying a glass of wine in the chairs overlooking the moonlit water and at the fire-it. Clean, comfortable, quiet room, great / friendly staff.

We have stayed at the Gateway Grand before, both times for medical appointments for our son (RMH is ALWAYS booked!). He is wheelchair-bound, and BW Gateway Grand has consistently been welcoming and accommodating, particularly to guests with disabilities. The room had a fridge, microwave, and everything we needed for his care. The pool was the perfect temp, and we had the chance to stretch his tired muscles in the hot tub. We also had a first this stay: with our dog, a black lab. We had PLANNED to have her stay with a family member in town that also has 2 big dogs, but that fell through when the dogs didn't mix well and their 2 attacked Daisy. So we had to come up with plan B quick, and thankfully BW accepts pets, for a reasonable $20 fee. They saved the day! I think Daisy enjoyed her first stay in a hotel, and it was nice to have an area to discretely walk her, and let her do her business with provided waste bags. Checking out was equally hassle-free: Hailey gave us an extension to give us an extra hour to pack after returning from the appointment. We weren't expecting that, being that we had a pet, but sure were grateful!! Plus the full, hot breakfast was super yummy! All this for under $100 a night? What a value!! This is our go-to stay, only 15 minutes away from the Fixel Institute. We highly recommend, and thanks again, Hailey!!

Blast from the past! The outside looks modern, but step inside and you're in 1991! The rooms are a time capsule, complete with fixtures and furniture that haven't aged a day. The air con is a charming window unit that serenades you all night with its on-again, off-again lullaby. The shower pressure is a gentle trickle, perfect for those who enjoy a leisurely rinse. The USB power plugs ARE upgraded though - but don't work. And the pièce de résistance was a lovely splash of blood on one of the bedspreads. Two stars because the staff were nice, but unless you're a fan of time travel and unexpected crime scenes, it's a hard pass. Don't be fooled by the exterior glamour!

The hotel lobby was very inviting. The breakfast staff especially Lily and Tina went out of their way to make sure we were pleased with our breakfast. The cheese grits were scrumptious. The made to order omelet was a nice addition that made our stay even more special. This hotel is a beautiful oasis for a weary traveler.

I found out that if you don't ask for housekeeping, you won't get fresh towels or housekeeping. We keep our towels hanging, but needed some fresh ones. The toilet should have been cleaned better and do take a fan with you for the bedside table, as the AC units couldn't keep up. The thermostat had buttons that couldn't be used either.

We specifically plan our travel times to and from home to stay at this facility. The service, accommodations and food at the restaurant are very consistently top notch. They also have a great place to exercise your pet

Usually avoided BW properties, this one is listed as a resort and, very important to us, pet friendly. Rooms were very clean and comfortable, excellent lobby, exercise , pool facilities and the breakfast was very good with omelets made to order. Staff was very friendly and helpful. The only caution I would mention is exiting the facility onto the Florida highway…. They need a red light there soonest or someone is going to get in a bad accident

We not only stay at this hotel because of how nice it is, but the location is super. It is withing walking distance of a good restaurant, other restaurants and a grocery and drug store is just minutes driving time away, it is centrally located to several of the colleges and has easy driving access to the many nature parks that are available in the surrounding area.

We've been going to this hotel for years now, but ever since Covid hit, it has fell off. Upon walking down the halls the same soiled carpet visibly shows large dark stains. The rooms are in need of an upgrade, and the beds are extremely hard with badly worn out mattresses, you can hear and feel every spring. There are more dogs than people at this hotel. This was once a Grand Hotel that lived up to its name, but now it has simple gone to the dogs. Dogs are litterly everywhere in this hotel. We will no longer go back to this BestWestern, it's just too many pets and unkept to be labeled Grand. I wish it could be restored back to the Grand splendor it once was. But for now the dogs rule at this hotel.

This place has everything you need. Pool,hottub,horseshoes restaurant free breakfast with a fresh omelet bar. Clean rooms and grounds . As for my family we will come here if we stay in Gainesville. You will not be disappointed with this hotel.

We rented the ballroom for a meeting with about 100 guests. Tisha and Liz did a great job thinking of all the options and details to make me look good. We were even able to get in early for our in-house setup. Everything was setup as we requested and staff was very friendly and accommodating.

Super friendly staff, lovely property. The suite rooms are worth the extra price. Best of all is that complimentary breakfast includes an omelet bar, and Tina makes a great omelet! There are two other people who work the breakfast (a man and a woman, i forgot their names) and they are also very helpful and accommodating.

This is a really nice resort type of hotel with banquet and breakout rooms. The facilities are great and within walking distance of a convenience store and Dairy Queen.

Not sure this hotel was originally a BW. Not functional. Door to toilet/shower barely squeezed by toilet; toilet paper holder was door stop!!

The hotel was really nice, when i got there i was welcomed by a nice young lady, i believe her name was Arianna she was so helpful and nice. I loved the time i had there, me and my partner were relaxing and enjoying our time, sadly we didn't get to try the food but next time we go there for sure we will!

Thoroughly enjoyed our stay of two nights. All the basics were good, plus there was an enjoyable hot tub and a sports bar attached to the hotel. Hotel was in good condition and easy to find. Would definitely stay here again if in the area

The rooms are pretty and clean, hotel ambiance lovely. Employees are friendly and helpful, especially Mike, our shuttle driver.

I enjoyed my stay and Antoine was very helpful and respectful his guest services was the exceptional. Everything was professional, nice and clean. I would most definitely recommend 10/10 and come back any given time with my family to stay.

My stay was awesome and Antoine the was very helpful and made sure we had everything we needed. The hotel was very clean and nice

The rooms were spacious and spotless the customer service was outstanding and Antoine Clark was attentive and went out his way to ensure that we were comfortable and all our accommodations were met I was so pleased with the service I received.

I have visited many hotels. Best Western has been far one of my favorite places to stop, but when I stopped at the Gainesville Best Western, I can't see enough about it. It was the most enjoyable stay I had in all of the hotels highly recommend this hotel.

What a great experience! Warm southern hospitality and delicious breakfast. So helpful with my 80 year old parents, we will be back! The view of Cove Lake and the BBQ place in the park less than a mile away-GREAT!

Great Hotel, with conference center, bar & grill, and pool conveniently located off I-75 in North Gainesville. Super clean and very friendly staff. Best free breakfast. I Will stay here anytime I am in Gainesville.

The hotel was great. The family room had a king and queen size bed. The room was extremely clean and the beds were comfortable. The pool and hot tub and the outside area was very inviting and relaxing. The breakfast buffet was excellent, and the omelette station was a great added bonus. Carla from the staff was very helpful and extremely pleasant. Truly give this hotel a 10 out of 10.

We stayed at the Best Western Gateway Grand to break up a trip from Charleston to Cape Coral. The location was perfect to break up this trip. Right on the I-75 and about the right distance to and from both locations. We were greeted at reception by Arianna, who was super friendly, helpful and polite. I can't compliment Arianna more highly for her level of customer service. Our room was really nice. Spacious, with a living area which we could comfortably sit in and watch TV. We ate at Gator's Den Restaurant and had a really nice meal with a complimentary drink as we were hotel guest We had a really comfortable night's sleep in the large bed and woke up refreshed. Breakfast was included and we had a delicious omelette, which was cooked to order. All in all, we had a really good stay at Best Western Gateway Grand and would thoroughly recommend it.

This hotel was great all of the employees were wonderful! They have a great omelet bar for breakfast the rooms are comfortable 10 out of 10 recommend! Shout out to Arianna she was amazing she gave me lots of recommendations for good food to have in Gainesville so insightful and helpful!!!!

Room was very comfortable. Breakfast was great especially the fresh omelettes. Tina, Lily and Jose did a great job. The whole staff did a good job and worked with my Eagle Wing Motorcycle Association very well. Looking forward to returning next year.

The staff was extraordinarily helpful. Howard at the front desk and Laneice with the conference room AV equipment. Both went above and beyond to meet our needs for a 6-day event for professionals. And the breakfast service was excellent. Thank you!

My trip started off with a greeting from Hailey, I called to see if early check in was an option. She was very nice, she checked to see if the room type was available ( I arrived at 245pm), upon her return she told me, sure they do have rooms available. The check in process was a smooth process. The hotel was clean, the restaurant had great food and drinks, and the breakfast was outstanding. I was heading out early, but realized that the breakfast starts at 6am, Jose makes the best omelettes and it would be a waste of money to eat elsewhere. Last, I was customer of the day! When I arrived my name was printed electronically and placed in a highlight area for others to see. It was great to be acknowledged and to have my points pay for most of my stay.

Location was good right off I 75 and had the gators den sports grill connected. Rooms were fine but the beds were super hard and the pillows were fine. The hotel was clean and the staff was very friendly. Would recommend this hotel. would be nice if the beds were a bit softer

Cycle Rally with over 300 members of EWMA, thoroughly enjoyed our stay for five nights. Very good breakfast, very clean hotel, staff was excellent. All our needs were taken care of efficiently. Kudos to Liz & Kim at the front desk, Also Josh & Josh along with Vanessa who all made our stays AWESOME. Will definitely return next year for more FUN Fun Fun!!!

Outside of the hotel is beautiful had a nice pool breakfast was great rooms need updated TV service wasn't that great.If u would spend some money on the rooms and update it would be a great place to stay.

My daughter has special needs and has many appointments at Shands. We've stayed at a number of hotels in the area and have been more than happy with our stays at this hotel. The staff here, especially Asia, has always been kind and accommodating. I'm always under a lot of stress, so the kindness, cleanliness, and comfort of the beds mean a lot during our stays.

The staff was very friendly ! We came for a hospital appointment from Idaho ,and they were awesome at picking us up at the airport and getting us where we needed to go!The breakfast was tasty with several options! The pool was beautiful! Brian the van driver is a 10 plus! The hotel itself was beautiful inside and out!

Amazing staff. Howard and Asia at the front desk and the catering manager are the best- professional and helpful! Best hotel we stayed in all week as we traveled across the country! They were so helpful and made our stay so comfortable. Great place to stay!

Front entrance is awesome. Very cool setup. Asia had a beautiful smile and was very helpful. Even though the computer kept glitching, she kept apologizing and was very helpful. The hotel is large and spacious. Plenty of parking and right off the highway.

I chose this place because of the proximity to some of the local Springs and rivers where I wanted to do some paddle boarding. Liz Ward, who checked me in, help me with guidance and direction and was extremely professional.

Room needed cleaning, the front office people were fabulous so I was surprised at how untidy my room was. Someone had clearly eaten in it & left crumbs & spilled soda all over the different surfaces. Their trash was left in the trash can! I found someone's false eyelash strip on the entrance by the door. Floor was still needing cleaning.

It's the best I've ever been too. Front desk attendants Liz and Ke Ke are the best during check in they are very welcoming goes above and beyond to make you comfortable always smile very polite and courteous I appreciate them even it comes to greetings my kids. GREAT CUSTOMER SERVICE. The Breakfast is great The Rooms Are Clean and The Beds Are Soft

Nice property with clean and comfortable rooms. We did not have a reservation, but KeKe at the front desk was friendly and efficient and quickly got us a room. She told us all about the hotel and amenities, including the breakfast omelette bar.

Dropped by for a drink at the bar. Despite that we live only about 2.5 miles away we had never been to this restaurant and bar. We were greeted warmly and promptly. We had a pleasant experience overall. We checked the menu for a return visit and dinner.

I have been going there for the past 2 month and let home tell you Asia Griffin is taking care of me. She is the best and me being away wrong home she has provided me with all necessary need that I have requested. Asia Griffin is my go to member. She is ready to go extra miles to assure that the guest get what ever they want

Wonderful experience. My family and I stayed this weekend for a wedding and I enjoyed my stay very much. Very nice hotel location secluded and staff were nice. Asia at the front desk was very nice and always greeted us as we came and went. Would recommend and stay again!

The budget hotel is excellent and a very pleasant surprise. Good looking grounds, great room and a good restaurant onsite. Friendly and accommodating staff. Comfortable beds, good parking - Just a good experience at the beginning of a long trip!

Id like to say that Jessi from the restaurant ( which was part of the building) was so sweet and very happy to serve me and my Aunt.She even made my Aunt a virgin frozen drink that was really good!! Her work ethic was perfect and I could tell she had pride in her job.She even came over to us and chatted with us about her other job as a teacher.She deserves a raise for she made our experience at the restaurant wonderful.

Asla at check in is fabulous and very informative. My family has to travel every 3 months for medical appointments and I never knew we were eligible for medical discounts for hotel stays. Asla has a very friendly smile and gave us a much needed welcome after a long day on the road. She even had a sweet treat for my kiddos!

The hotel accommodations were good, the breakfast was awesome, they had omelettes made fresh for you which was great, I was there for 9 days and the girls working breakfast were great at keeping it clean, keeping food filled up and tending to customers, they were great, but the guy helping them was not any help at all, he sat on the window sill on his phone and all he did was make omelettes, did not help them at all, I felt he was very lazy and un friendly, barely cracked a smile, I run a restaurant and this is not how you're suppose to behave in an environment like this, specially when you have a big crowd like I experienced on the weekends! Anyways I want to give a big shout out to the two girls working in the breakfast !! Good job girls !!!

Wonderful professionalism and helpful people at the front desk. An employee in particular, Elizabeth, was very good spirited. The restaurant has a variety of tasty entrees. I personally love the blackened grouper. My room was nice and tidy. I really can't pull out any cons about my experience there.

Housekeeping needs retraining. Pillows were very small. Linoleum needs washing. Carpets need washing as well. Room was cold on entry. Reception was good and orderly Breakfast was very good, Wi-Fi and entertainment channels very good.

Stopped for dinner while southbound on I75 in Florida. Atmosphere and staff were great especially Jessi. Bathrooms were clean. Located close to the exit across from the Harley Davidson dealership on the north end of Gainesville. Definitely will stop again.

Easy access off Route 75. Large facility that was at full capacity. Check-in a breeze. Received some good info on UF locale. Breakfast area busy but arranged so that it didn't feel crowded. Looking forward to returning as we pass through the area again.

We were greeted upon arrival by Asia, who expedited our checkin. The hotel is beautiful and very clean. Our room was lovely with a king sized bed & Jacuzzi tub. There's a restaurant on the premises which is so convenient. The breakfast menu even included made to order omelets. Would highly recommend this hotel!

Nice facility off the beaten path (so to speak)! Very accommodating for our needs. This was the second time using this Hotel when coming to Gainesville. We didn't even think of looking for another hotel in the area as we were/are pleased with the area and services provided both in the past and present.

I was STUNNED by this hotel. I expected a motel room, and stayed in a Queen's suite. Literally. The enormous room, bed and furniture were like a Presidential suite. The in-room Jacuzzi was incredible. The breakfast and staff were unbelievable.

This was the most pleasant Best Western I've ever stayed at. The location is beautiful and the amenities were amazing. This location has a beautiful scenery, wonderful pool/spa and a gym. The breakfast was delicious!

From the moment I called Hotel and Keyanna answered i was Overwhelmed by her knowledge and friendliness. Upon arriving it was Melody who gave the same friendly customer service!! The room was clean.

I had a very pleasurable stay. Even when my trip went longer than planned, the front desk manager was more than helpful arranging the longer stay. All the staff was wonderful! Gators Den is a nice sports bar with good food attached to the hotel. Again, all the staff was wonderful. One standout was Jessi. Her service was outstanding and always had a beautiful smile on her face. I will definitely stay here again if I am ever in the area again

Nice property. Convenient location. Excellent amenities. Pleasant and accommodating staff. Will definitely return to this location As well as seek out other Best Western properties in our travels. Relaxing place. Thank you!

I stayed at best Western Gateway Grand for four nights while in Gainesville on business. The hotel is very nice - clean and comfortable. The pool area was beautiful. Room was very comfortable and quiet with good work desk and internet connection. Breakfast was great with made to order omelets! All the front desk people were very helpful and friendly. However, Bob, the night person, went above and beyond. I had to leave the hotel very early for my flight out of Gainesville. Although I never felt unsafe, Bob volunteered to walk me to my car as it was before sunrise and dark. I very much appreciated that. I arrived at the Gainesville airport, retuned my car keys and got to the kiosk only to find the flight had been delayed by 4 hours. Rather than sit in the Gainesville airpot, I called Bob and he welcomed me back, gave me back my room key and I was able to rest and have breakfast before leaving on the hotel shuttle which Bob had arranged for me. I really appreciated Bob's excellent customer service. The shuttle driver was really great as well. There was good access to restaurants and shops in the surrounding area. Great place to stay when visiting Gainesville!!!!

Excellent place to stay. Nice amenities, beautiful grounds, and onsite dining made it a great stop while traveling through. Pool area is nice with poolside dining. Kere was very helpful and had us checked in and settled in no time. Will stay again.

Booked a room here for the night of a football game three months prior to the game. Hotel booked over my stay and was told room would not be ready until 10pm at the earliest, possibly later, was never given a firm new check in time. Was offered no apology from the front office manager and told that I would not get my money back if I cancelled even though (at no fault of my own) 1/4th of my stay at least was not available to me. Most disappointing part of the incident by far was the poor customer service from the Front Office Manager. Again, no apology offered and did not own up to the problem whatsoever. Just be aware that if you book a room here, especially for a game day, it is unreliable and the room you paid for may be booked over without even getting your money back.

Very nice looking hotel. A large parking lot and a nice entrance. They have a swimming pool and an equipped fitness center. The room is spacious with separation between the sleeping area and the “living room”. It has a small kitchen with fridge and microwave. The room has an iron and an ironing board, safe box, cable tv and a sofa. Everything is a little dated but still nice.

Great hotel, very friendly staff. Great room was surprised to find the hot tub in the suite. This was great for relaxing after a long day at work. The breakfast was very nice, with plenty of variety. Bob, helped me out for my next stay reservation. See you next week.

Amazingly friendly and competent staff. You have to try their omelette station in the mornings. No plain Jane continental breakfast here. Internet is stable and secure for business travelers. Best part is the value you get for the price you pay. Pool, spa, and gym - plus the Gators Den restaurant on site.

Very clean, friendly desk girl. AC in room didn't cool well and the bed was so hard with tiny lumpy fat pillows we left at 4am because neither of us could sleep. The shower was nice, good water pressure and it was cleaned and smelled decent. The tv worked well once you figured it out lol. The lighting was dim but that wasn't a big deal. Paid $300 for one Saturday night with double beds because the kings were all taken :( Never again.

First the good; the daily breakfast had nice choices including fresh omelets. The fitness center was a good size and had decent equipment. That's it. The place was not kept up at all. The floors, stairs and rooms weren't clean for 6 days. The maid came to do the room and only made the bed and changed the towels. Never touched the bathroom, yikes. The service was sloppy and the front desk lady had an attitude. Not going back.

Disappointed at check in, bathroom door didn't close/lock all the way & it was the smallest bathroom I've ever seen in a hotel. One bed had small thrill pillows wrapped in cases, very uncomfortable. Second day no clean towels….had to go to front desk…it was not what we expected. However, Andrea B, the housekeeper, was friendly and very accommodating!

Beautiful location, comfortable furniture, GREAT complimentary breakfast! Best I've ever seen. Not only all the usual do it yourself bar but a fresh omelet station served/cooked by Tina Marie and Hailey as you like it. Jose is present to help if you have a special request or are on a restrictive diet. He even went into the kitchen and special cooked an entire breakfast for a lady who couldn't eat any of the items on the bar! Great people throughout the location and happy guests! Highly recommended!!

The hotel is well located, away from the Archer road traffic madness. There is plenty of parking and the staff was friendly and welcoming at check-in. Our room on the 3rd floor was spacious and quiet. The omelet station at breakfast was a nice surprise. We were there for a wedding gathering and the banquet food was delicious. Our large group was allowed to enjoy breakfast together in the banquet room the following morning.

We arrived late to this hotel, exhausted and hungry. We were greeted by friendly staff who offered us a snack and cold bottle of water. The room was clean and cool and just what we needed. We really enjoyed our stay at this beautiful hotel.

This is a beautiful hotel ! Very clean, beautiful pool with wonderful plants surrounding it. Hot breakfast with omlettes made to order. helpful friendly staff ! Extremely clean and comfortable. It feels like a real getaway and oasis from stress.

I came to the hotel for work in town and had to stay a few extra days. I felt between the amenities, breakfast and the restaurant, It was a great experience overall! The best thing I Can contest too was be sure to get a fresh omelet from the breakfast area!! Great staff

Friendly staff , comfy bed, nothing fancy but clean. Break fest was good . Go see Tina for an omlet. The front of the place is really nice got nice landscaping done . Was right off interstate will book again

Had great expectations based on reviews. Unfortunately, reality did NOT meet expectations. Best things about it are the nice employees (front desk and omelette maker), the pool area, and the omelette station. Otherwise, our room (which was very unimpressive) was 77 degrees when we got in. We immediately put the a/c down as low as it could go (65). We stayed for about an hour then left room. Came back, and room was 77 degrees. Called front desk for help. Supposedly, A/C has sensor that will only cool if people are in the room. Housekeeping had to come check A/C in the evening but said it was working correctly and that it would take time to cool given the sensor. Well, I assure you we didn't leave the room for at least 10 hours and the room never got below 74 degrees! Felt warmer -- room was super stuffy and actually kept us up because of it. Talked to front desk in morning, but all they could say was that it is what it is until the A/C gets upgraded to a different system. Paid $145+ for no sleep. Uncomfortable mattress didn't help either. The other thing that was hard to go unnoticed were the filthy floors through the hotel. Was kind of disgusted with the lack of cleanliness throughout. Lastly, the only thing about the breakfast that was any different than every other BASIC hotel continental breakfast was the omelette station. This truly was good! I don't think I read very accurate reviews of hotel. Maybe they're all old reviews or people just don't care, but my recommendation would be to take your money elsewhere.

Stopped for one night while passing through. First time in the area. Pleasantly surprised at the lovely style of the lobby and outdoor areas. Very clean overall. Comfy beds. Nice breakfast with lots of choices including fresh omelets. Also a restaurant on site that we didn't have time to try but the menu looked inviting. The only thing we weren't crazy about was the bathroom configuration. A bit on the small side, but still very clean and well maintained. Convenient stop for a good night's sleep.

The pillows are the fluffiest I've ever felt! Love this place, very clean and professional place for my family. The breakfast was amazing with the fresh omelettes and we were able to take the food to our rooms as well which was a plus for my family as we like to watch tv.

Huge hotel next to I-75 and close to Gainesville Harley Davidson. AC unit was a bit of a challenge do to the privacy curtains. Towels were a little dingy. The hotel needs to be updated, but perfect for an overnight stay.

As usual walk in and greeted by a wonderful person at desk. She was helpful, friendly, courteous and willing to make our stay comfortable and enjoyable. Her name is Hailey and kudos to her and to you for having her work here.⭐️⭐️⭐️⭐️

Great entrance and great service from Autumn. Very nice breakfast l, actually one of the best in a BW. The rest is downhill from there: electronic locks did not work had to change cards 5 times, batteries, rooms 3 times, the corridors are very dated, rooms could use a makeover, access is mostly through staircases, etc The front of the hotel had you thinking this is a 5 stars but go beyond and beauty is only skin deep. At least it's clean and yes the breakfast was great. I recommend because I've seen worse and the price was ok.

Great breakfast, my husband loves the omelette station. Staff are friendly. We have stayed three different times in the last ten months. There has never been people loitering in the parking lot when we came in late.

My wife and I travel to Gainesville, Florida once a month in order to visit my ninety two year old mother, who, lives in an ACLF there. We have found the staff at this property to be both friendly and helpful. In particular Alec Houser has assisted my wife on several occasions in connecting her Kindle device to the property's WiFi. Lena, who, works at the front desk has always been exceptionally friendly and welcoming. Additionally, Allison Rodriquez held cloths for me that I had inadvertently left in our room when checking out. We would definitely recommend this property to anyone visiting the Gainesville, Florida area.

Other hotels in the area are nicer for less money. The bar and grill wasn't good and they over charged me twice. It is near the main highway so I guess that is their justification for overpriced mundane facilities.

There was an electrical short in the light fixture next to our bed. It could have been dangerous. Also, we were not informed of your "covid" policy regarding having our room serviced. It was not. I had to take the towel down to the lobby to get an exchange. In general, the room did not appear to be adequately cleaned. Also, the towels were almost "paper thin" and need to be retired. The high point of our stay was the breakfast bar, which was stellar.

We needed to rearrange travel plans as drove from MN in very high winds pulling a camper. Made this reservation online via a BW email the night before. It was a great price, but had a bad experience in Montgomery the night before so our expectations were low. When we pulled in we were encouraged. When we went to the front desk and were offered coffee, water and a basket of snack food even before registering we were ecstatic. Staff were very accommodating in helping us park our RV in the lot. Room was nice if small, breakfast selection very good and would love to come back to enjoy the pool area, fitness center and spa some other time. Highly recommend!

Was more than satisfied with this Gainesville, FL location. This hotel is very nice and if in Gainesville ever again I will definitely stay here. The location is safe and restaurants and the freeway all right there for convenience.

Comfortable beds, clean rooms, easy check in, friendly staff, and a great breakfast. It was a bit noisy (ground room, noise was upstairs) by quieted down by 11pm. Traveled with a pet, dog walking area was very large and clean. Small attached sports bar with good pricing and food.

Head'n Treasure (my business) celebrated two successful years of being in business. We've been working with Best Western for the last two years and it's been nothing short of amazing. They're staff is absolutely understanding and helpful. What's not to love?! We plan to continue having our celebrations here. Thank you each of you for your assistance. It means more than you'll ever know.

Very nice facility, good service, clean, and great location to shopping and food. Stay here every year on our way down to Florida, and it always meets our expectations. Great location for us in relation to our travels

The Best Western Gateway Grand is the nicest hotel we have ever stayed in. I've never stayed in such a luxurious hotel for such a reasonable price. The breakfast was amazing with a huge dining area to accommodate everyone and a large variety of food options. My husband commented several times that our room smelled so clean, not damp and musty like some hotels. The staff is helpful and friendly. Honestly, no complaints!

This is a very clean hotel. The staff members are courteous, friendly, and efficient. Our bed was exceptionally comfortable - very firm! The breakfast featured many options, including made-to-order omelets.

Our family have stayed at this location over many years and have always had a pleasant stay! The front desk staff as well as the housekeepers have always been friendly and accommodating. We started staying here as we traveled with our dogs, perfect grounds for them. It's a great location too.

I always enjoy myself at Best Western Gateway Grand, Gainesville, FL. The staff is incredibly helpful and friendly. They are available whenever needed and very personable. I particularly was appreciative of Mike, the driver who took me to and from the airport, as well as Autumn, who was very helpful front desk assistant throughout my entire stay there.

Our Thanksgiving weekend in Gainesville was made more special because of the wonderful staff at the hotel. Autumn, at the front desk, was welcoming. Danielle, Lyrika and Jose served Chef's delicious breakfast with smiles. Thanks to Tara, our room was clean and comfortable and the lobby a pleasant meeting place! Thanks to all of the staff our visit was fantastic!

Four-night stay near wife's hospital across I-75. This was a very pleasant surprise. As an older, convention hotel, we expected to ‘see' the mileage. Interiors are a bit dated but well-kept. Holiday decorations were elaborate. PROS: Room was clean; spacious; large TV with a great many channels; efficient, easily controlled a/c; excellent king bed, comfortable lounge chair and useful desk. Wi-Fi is fast and reliable; my Verizon cell had good service. Better than usual complimentary breakfast with many selections including custom omelet station (thx, Jose'). Big pool with outdoor entertaining area. Attached sports restaurant (in rear) is a great add. Mike, bartender/mgr, runs a very good operation even though he struggles to get/retain workers (like everyone in service/food industry today). Small, quiet bar area, perfect to watch games. Balance of hotel staff was very courteous and attentive. CONS: Impossible to find first time at night (in rain) without digital map to front door. You cannot see this large hotel at the I-75 exit @ 39th St N. Signage is almost non-existent; what there is (6' tall) is unlit. Only one elevator for 3 floors wasn't a problem at quiet season, but when sports teams visit to play UF with all of their players, coaches, wives and fans booked here, be sure you can climb the carpeted stairs (which hadn't been vacuumed recently). Great value for a very good hotel in a great location. Recommended, esp if budget is a concern.

When booking the impression of this property was great online. Upon arrival the lobby appeared grand and clean for the most part. Check in went ok and typical, nothing over and beyond in the way of customer service. The key card used to access the room didn't work so I had to return to get it re-keyed, and had to do this multiple times during my week stay. The rooms are not impressive; old and outdated. My room was not very clean, hair and dust everywhere. The bathroom smelled of urine. The window/wall A/C unit had been duct taped over the controls, there is a wall mount to turn the power on/ off and control the temp. Beds ok in comfort; size. (Two doubles) Rooms are not sound proof; heard everything from neighboring room. Breakfast was good, the Omelet station is a plus and T. Coffee was terrible; only had one morning and went out for the remainder of the stay. Utilized the Laundry facilities; floors were terrible; no cleaning attention in a while. Only one of the Two Washing machines were working. Stairs going to each floor from lobby always dirty; food, popcorn; hair from pets, dust, etc. always; never vacuumed during my stay at least. Location; ok; depending where your going each day; close to interstate with easy access. Overall; not a great stay enough to bring me back to this property. The impression from the online information is far more than what you get in person.

I would like to commend Autumn the young lady at the front desk. Autumn went out of her way to enhance our hotel experience. No matter how busy she was she handled each request with courtesy and a smile. Best Western Grand is very fortunate to have an employee such as Autumn.

Always a great experience at this hotel. Candi was terrific. She made sure the room was cleaned and we had all amenities in our room. The front desk agents and the breakfast attendants were fabulous. Never a bad stay.

My daughter had surgery and we had to stay over the weekend for an appt on Monday. The staff was very kind and helpful. Candi, who cleaned our room, was outstanding. When I asked her if she could freshen our room while I took my daughter out , she readily agreed with a smile. She was not even supposed to do our room that day. The breakfast was great and offered a nice variety. All in all, this is a great place to stay!

This was our second stay at this location. The hotel is clean and the staff are very friendly. The rooms are a very good size and the bed was extremely comfortable and had large size pillows rather than the smaller ones available at some BW hotels. There are quite a few restaurants within a 5 minute drive. We would stay here again.

The hotel was in a great location but after checking in the remote would not turn on the TV. Desk clerk partially fix it. We had to turn the TV on and off at the TV. It wouldn't mute the sound or turn the volume up or down. In the middle of the night the TV came on several times by itself. Since the remote didn't work you had to get up to turn it off. On the 2nd night the TV didn't come on during the the night but the 3rd night it did. We didn't get much sleep. The closet door would not slide and the door to the toilet room hit the toilet and was hard to shut.

Hotel is 3 stars, but the customer service bumped it up to 5. First room, ac wasn't working. Checked in late, and too tired to switch rooms after having traveled all day, so I decided to ask to switch rooms in the morning. Spoke with an employee named Dakota who moved us to a suite and it was great.

This property is one of the best BW I have stayed. The staff was very helpful and genuine, especially Karen, the breakfast attendant. She is a true example of what service industry should be, all about the people. The hotel has a hot tub and pool, is located away from noises and is very quite but still super close to the town, only 10 minutes away from the bustle of GNV.

The tile grout on the bathroom floor was so disgusting, I had to walk on towels so my feet would not be contaminated ... very gross. Also had to have the sheets changed on one of the beds because of a questionable stain on the fitted sheet which was there when we checked in. Even the rug was not thoroughly vacuumed because I found food particles on it.

Room was clean, comfortable and in great condition. Breakfast was complete with waffles, eggs, scrambled eggs and trimmings. Well organized. Front staff cordial and alert to any person in the lobby. Felt safe.

Nice hotel, clean, fairly well maintained and one of only 2 in Gainesville with airport transportation. Hot tub needed cleaning and air conditioner in room very loud, cycled all night. Didn't do breakfast. Both Michelle and Alex at front desk very helpful, as was Mike the driver.

Great stay clean and friendly. I use this location several times a year for work. The staff is always friendly and helpful. I recommend this location to my fellow coworkers. Easy access to the interstate and down town Gainesville.

The hotel is a bit dated but clean and comfortable. Leena checked us in and pretty much tended to all our whims and needs. Always with a smile no matter what time of day and usually with fresh baked cookies! She truly loves her job! The entire staff was quite accommodating. Hotel breakfast area had plenty of hot and cold food choices and was constantly being refreshed and attended. Food in bar was typical bar food just so-so. Actually was outside of the hotel around the corner of the property.

A bit dated but quiet, clean and comfortable. Needs thicker towels Grounds need some care. Beautiful pool area. Lovely breakfast options Beds a tiny bit too hard but sleopt well! Loved the welcome water and snacks!! Will visit again!!

Hotel was great, but I mostly wanted to give a shout out to Karen who tends the breakfast buffet. It's so rare to see someone who genuinely cares about their customers so much! Thank you, Karen for making our trip more enjoyable.

I stayed here for a business trip and turned out to be a great hotel that I did not even have to leave between having a sports bar restaurant to get a few drinks andI stayed here for a business trip and turned out to be a great hotel that I did not even have to leave between having a sports bar restaurant to get a few drinks and Some good dinner it was a great overall stay. The best was being able to soak off a long day of work in the spa outside!

Watch for Jermaine. He is the guy smiling and working hard. Whether he is mopping the floor or bringing extra towels to your room he is doing it enthusiastically and with energy. Wow! Also nice bfast and pool area.

Great hotel,close to my son's home which makes visiting so much easier. This is one of the cleanest hotels I've been in lately. Staff was friendly and professional. The lobby was large and welcoming and the pool was inviting. We didn't have breakfast before we headed home but it looked great. Very nicely presented s well

The staff never cease to amaze me. Ebony and Michelle are the absolute best, always going over and beyond to make sure my stay is nothing less of amazing. They are always smiling, respectful, and very knowledgeable. They made sure all of my needs and wants were met, and just overall amazing staff with excellent customer service.

My husband and I usually come to Gainesville for a couple of days during the week for work, but with the hurricane coming we added a day to this. Ebony was friendly and helpful checking us in, AND helping us find coffee cups at breakfast the next morning - apparently we were not the only ones evaluating here! Karen is always a joy in the breakfast room. She is always on the move, smiling and insisting she is "Living the dream!" Even though she has a lot going on she will always ask and listen to any requests, remember and follow-up on them. Amenities are wonderful from coffee to soap and shampoo in the room. Excellent all around!

Ebony greeted me with a beautiful smile. She was very friendly and welcoming. Makes decision to stay here more enjoyable. Nice clean rooms and nice gym and pool. Alot of parking. Nice restaurant bar on the property.

This Best Western is an outstanding property with a complete 5 Star Staff. I've traveled many places and properties but this one is managed at the highest level. Thank you for a great 2 night stay. Ebony greeted us at the front desk and had a smile and helpful attitude about every question.

Best Western Gainsville WE Stayed Sept 14-16 while husband was getting minor surgery. We have stayed at this Best Western several times. The hotel is just off the freeway tucked away across from Harley Davison store… You turn right at the Dairy Queen The hotel is a 3 story building with a significant added area around it with conference rooms and a resturant “The Gators Den Sports Grill”. they have great cookies avaliable on check in…yumm. We stayed in a King suite which has an extra room with couch and desk. The air conditioning unit under the window works well. The room has plugs and USB connections on desk and on one side of the bed. There are plenty of towels although they are a little thin from wear. Furniture a bit worn and curtains should probably be replaced. The room had a good refridgerator with microwave and coffee maker. Fresh coffee is ready by 5:00am downstairs. Overall there were great staff at front desk.The property seems kept up and clean on outside. The hotel is older everything is pretty clean,,,breakfast great. You can get a breakfast bag if you leave early. The second morning there we returned around 10:00 after my husbands surgery and staff member Karen rushed around to get him a breakfast sandwich and Orange juice even though breakfast was over. Thank you Karen.. Good resturant on site(The Gator's Den Sports Grill). I had a great chicken quesadilla with Cesar salad take out. We didnt use fitness center but know its been remodeled in past few years I am a swimmer and I love the pool here. It's just long enough to swim in and has a deep end so one can tread water and get some exercise. The deck area is big with plenty of lounge chairs chairs around and pool towels are avaliable by the pool. There is hot tub also. Ice machine works great.The card reader on our door took several tries to get it to open and we had keys reprogrammed once… This Best Western Hotel really meets our needs for short stays for medical appointments. We will continue to stay here when we are in Gainesville. LSJ6

Awesome Karen was very outstanding she went and got everything else she took her place she gave us more juice and gave us a suggestions and wishes well on our way let's see she was very friendly very friendly very nice

At the front desk I was greeted by Autumn and Leena they made me feel like we knew each other friendly and nice, Then went down for breakfast and met Karen, oh my goodness, she was so helpful, she helped me with this automatic pancakes machine, She as well made my day, very friendly and up beat personality,

This hotel is lovely - clean with great amenities however it's friendly service stands out as incredible. This is my second time here for a business trip and I can only highly recommend it. In particular Michelle and Autumn assisted me with checkin and the challenge of working without a physical credit card. They were friendly, helpful, hospitable. It has been folks like Michelle and Autumn who really make this facility a wonderful experience.

We stayed here on a football weekend. The staff at the front desk was very kind and worked so hard to help everyone in a timely fashion. The extra touches in the lobby included snacks and extra cold, icy water. They worked hard in crunch times to serve the traveling football team and fans. The breakfast lobby was well stocked and the service was attentive. Thank you Bob, Michelle and Zach

We arrived around 10:30. Mrs Leena greeted us with welcoming arms. Was very sweet and respectful. Check us in without any issues. My favorite part were the cookies. I definitely have to come by and buy some. Thank you <3

we stayed at Best Western because our home was flooded by two storms two days apart. For the first 5 nights our rate was between $107 and $116. The 6th night went to $300 per night. this was because it was a football weekend I appreciate that rates for football weekends are higher but we were there because of a major flooding problem. A little compassion would have been helpful.

I am always happy to stay here. It is comfortable and familiar. Those at the front desk are helpful and amicable. Both Michelle and the other person with her made sure my room was ready upon arrival. I look forward to staying here again. The room with the pool view is always a plus.

From the time we walked in to the time we left, the staff was very nice and helpful. Michelle at the front desk was a great introduction. She was very knowledgeable and professional. Breakfast time - the food was very good and Karen was exceptional. She showed me how to use the pancake machine and was always attentive to our needs. Employees like them make your hotel stand out to be referred to My friends and family. Thanks to them for making our stay so welcoming.

The staff is friendly and helpful. Karen at breakfast was amazing, not only was she a great hostess but now a friend! The room was comfy and inviting. I loved the bed, my husband wasn't as happy with it, said it was a little firm for him. We'd stay again.

Karen was such a welcoming smile as we went to have our breakfast. She was not only informative, attentive and sunny but also cheer us up with her excitement about breakfast items! Truly a joy to have!

Really nice hotel. Been in Gainesville a long time. Updated and comfortable. Very friendly, efficient staff. Michelle at the front desk very welcoming. Stayed several times. Will definitely come back.

We experienced multiple quality control issues at BW Gateway Grand in Gainsville, Florida. This hotel was recommended by the lung transplant team at UF Health. We booked a 7 day stay and chose to stay out of the busy area of town because my elderly father is being evaluated for lung transplant and we wnated a quiet, peaceful, restful experience during the busy week of tests and procedures. We were there for 5 nights and despite multiple requests our room had not been cleaned. There were piles of damp towels and food trash in the room. We often aid meals in the room after a long day at the hospital and the smell was unacceptable after 5 days. I requested cleaning after day 1, spoke with a representative(Ebony, who was extremely professional and voiced understanding) on 2 different days at the desk and then spoke with the manager. When we arrived at the hotel on day 5 after my father had a medical procedure we found that the room was not cleaned. I spoke with the manager to inform him that the room had, again not been serviced. I told him that my father was resting and that we would be going back to the hospital at 4:30pm, and requested he please have the room cleaned or at least remove the overflowing trash bins. 45 minutes later, housekeeping knocked on the door, disturbing my Dad asking to clean the room. I declined. The same house keeper called the room 10 minutes later - again waking my recovering father - to ask if she could come clean the room immediately because "housekeeping would be leaving for the day soon." In addition, the light in the bathroom flickered because it was going out and the tub didn't drain. I found the staff to be friendly but the follow through on service to be abysmal. This is unacceptable. This hotel stay should have been quiet and relaxing and clean. It was the opposite of all of this. The manager gave us small discount that I feel paled in comparison to the service and stay that we received. The images on your website portray this as one of the nicer hotels in Gainsville, but it was the poorest experience with hotel travel that I have ever had.

Consultation @ Shands Hospital nearby. Convenient & comfortable. Leena @ check-in was excellent in every way imaginable…made our stay very inviting. Will need to return to Shands unfortunately but glad to find an excellent, nearby place to stay.

Karen was absolutely the friendliest morning server you could have! I needed coffee (delicious by the way) but after a sip I appreciated her smile & care! She was wonderful assisting some seniors with their meal.

The Gateway Grand does the Best Western name proper. The front desk staff is pleasant & helpful. The rooms are fairly spacious and beds are comfortable. The breakfast in the morning is a big plus and the wait staff is always ready to lend a hand. Makes being away from home on business a little more tolerable. Good Job Gateway Grand!

We loved the hotel, we are sure that will be back, and very good attendment, Karen in breakfast is so respectiful! So I advise this one to others people! of course, we think in back in end this year. Now im trying complete 200 letters =))))

MICHELLE front counter attendant was absolutely amazing. From being greeted with a smile to a pleasant attitude, she helped me and accommodated with what I needed. So glad I chose this hotel she really helped me when needed and made my experience great!!

When we checked in Michelle was very helpful in finding the right room at the right price. The next morning we were delighted at the breakfast provided and Karen, who showed us where everything was and made us feel welcome. We extended our stay another day and at the desk Ebony was very helpful then and when we checked out.

I've been away from home for many months and when I walked in I felt absolutely welcomed and appreciated. Leena thank you for making me feel like I mattered. A wonderful attitude makes all the difference in a customer's perspective and whether or not they will return and or refer The Establishment to someone else. Leena Thank's again, and I hope to come back soon.

The facility itself is very nice - but upon closer inspection was not completely clean like the appearance suggests; first impression was garbage overflowing out front - could have just not been changed yet, they appeared to be full or very busy during my stay. Front desk reception could have been better - the girl was clearly on a personal call and without acknowledging me, continued until finished - that put me off immediately. Once she finished her call, she was very mannerly and pleasant. Sleeping was good. We were on the 3rd floor and it was quiet, the room was comfortable. The hallway steps when going down for breakfast looked like they hadn't been vacuumed. When deciding on breakfast overheard another guest say there was "hair in the gravy" - that did it for me. We opted for dry cereal instead and a muffin. I went for coffee and the container was empty (again they were busy), and I didn't want decaf so checked out and got coffee elsewhere. I think for $153 to sleep, and the appearance of the property I expected more - I read all the reviews first and ratings, and figured it would be decent.

Leena, Michelle, and Bob are amazing. The room was top notch and clean. This is not the Best Western I remember. From the floors, to the parking lot, everything was clean and well kept. HIGHLY recommended.

I appreciate the staff, especially Autumn and the AGM Josh(I think). We started our trip out at a different hotel which was horrible. The BW 100% made up for it and I should have went there originally! I was very surprised we were able to reserve a room because it was graduation weekend but BW was able to get us a room! We had another hiccup checking in at the BW but they fixed it immediately! Will always come to this location when we come back to Gainesville! Thank you all so much!

Michelle greeted me with a hello and a smile as I walked in the door to check in. She checked me in early so I could get my day started and let me know about ALL the amenties availble to me during my stay, in detail. My room was clean and quiet, the breakfast crew and offerings were wonderful and the pool area was very nice. Check out was just as smooth and informative for my next stay. Overall great customer service all the way around. I will definitely stay again on my Gainesville, FL trips.

The refrigerator inside the room sounded like angry bees. There was a dead roach on the window sill. The bathtub was clogged and the ice machine was broken. This was a great inconvenience since the hotel was filled with softball players and an ice machine is of great importance.

The staff at this hotel are very attentive and helpful. They were extremely full the night we were there and didn't have an extra towel readily available for us (3 towels for 4 people). However, Leena offered to go back to another are to get us our towel and to bring it to us. They were quite busy, but made customer service a priority. The pool are is big and beautiful ( but we were too late to enjoy it, so I can't comment on the pool itself). The reason I rated a 4 instead of 5 is because the hotel is a bit dated and the room could have been cleaner. Thin, I'll fitting sheets. It wasn't horrible, but needs some improvements to be 5 star.

I traveled alone for 18 hours and was exhausted. Upon my arrival I was greeted by two employees, Michelle and Autumn. They were very pleasant, helpful, kind and knowledgeable. We even shared laughter together, as they guided me, provided detailed information and made sure I was aware of the delicious breakfast that would be served the next morning. My room was large enough for me and my luggage and was very warm with all amenities I expected and more. Room service was on the ball and there was a very little wait time for the meal I ordered. The next morning, I enjoyed the breakfast, as I saw it as a spread of deliciousness. I then approached the greeter, Ebony who assisted me with my transportation and more detailed information. She was also, knowledgeable, kind, professional and we share laughter together. But, from beginning to end, the gentleman who gave me TOP NOTCH transportation service, Bryan was wonderful. He was more of a safe, comfortable tour guide, as we past buildings and answered every question I had in my head. All the way around, I would recommend this staff and location for any one's stay!!! Thank you BW Gateway Grand, your team made my stay WONDERFUL!!!

Friendly, helpful, staff! Clean elegance. A wonderful experience all the way around. Comfort, safety, and rest! We loved staying at this hotel! We really appreciated the culture of respect and service to customers. We noted how respectful and kind the hotel manager was to staff, and how the staff followed suit in being respectful, attentive, and helpful to customers. We were impressed!

The young lady at the front desk was kind, pleasant and greeted me immediately with a smile. I arrived quite late and the lobby was busy with people talking and enjoying the atmosphere. It was a great way to end the day.

Everyone was so helpful and amazing. Everything was clean and smelled great. Every single person said hello (staff) and always asked if we needed anything. The price per night was great as well. I can't wait to go on another mini vacay.

The air conditioner was not working right, the tub was backed up to where we were standing in 6 to 7 inches of water. Two light bulbs were out, and the TV did not work. We called down to the desk and were told they were busy and would have to wait. None of the problems were ever addressed.

I just completed a 2 month class through my work here and was amazed how clean and nice everything was. Especially speaking outside! The employees such as jarred took time to always asked how I was doing and how I liked the gateway grand. I seen him on multiple occasions working hard and taking care of the facility. Whether it was the landscape outside close to our vehicles making sure not to damage anything, to making sure the restrooms were fully stocked and in working order. Great staff overall!

Ebony was absolutely wonderful! She was polite and thoughtful—we, a family of four and dogs, were given a room near the pool(ohhhh my boys loved that!!) and we were able to sleep the whole night! We stayed only one night but would definitely come back! They have a clean pool and the hot tub was amazing!!! Breakfast was full of choices and all of it tasted delicious!

Ebony V. Was exceptional from the front desk position. She answered all questions that ranged from nearest beach to suggesting (springs) instead because of distance. The stay was decent, but Ebony with her experience made it enjoyable. Keep her. Promote her

AC didn't work. Leaked all over the carpet. When I reported it no one did anything. Ended up being moved the next day after another complaint. Terrible experience. In a decent location which helped but would of spent more money for less problems.

Great place to stay, close to basically everything.. It was literally 2-3 minutes to my conference venue. Price was very good. The bed was comfortable, reliable Wi-Fi, great hot breakfast. Tha bathroom area need to be upgraded.

The Gainesville High School Class of 1967 celebrated our 55 year reunion May 20-22, 2022. It was an unbelievable experience and everyone loved the Best Western Gateway Grand Again. The service and efficiency and professionalism were superb. There were approximately 80--85 attendees throughout the weekend. The food was Super and Everyone is still talking about it. Heavy Appetizers Friday night and a fabulous buffet with four entrees (including the best Beef Tenderloin carving stations Ever) on Saturday night. Sunday breakfast was wonderful also. Dining and Dancing and Socializing were enjoyed by all. Shannon Hamby and Scott McAbee were outstanding Event Coordinators and a pleasure to work with! The Hotel Staff and Service was also outstanding. This is the 3rd time the Best Western Gateway Grand has handled a major GHS Class of 67 Reunion. They seem to get better each successive time. Thank you!!

I would absolutely stay here again! Customer service was off the charts beginning with check in with Ebony. Alex was extremely helpful with my key card problem. He gave me valuable information that I will use again. Stacey, from housekeeping totally went above and beyond to answer my question. This staff understands customer service and delivers.

We traveled for ours sons basketball tournament and stayed at this hotel. Upon arrival the staff was very helpful and friendly. Room was clean and well stocked. We eat at the The Gator Den that was attached to the hotel. Food was great and friendly. All and.all it was a.great stay.

Cardinal Gibbons Track and Field has used this hotel 2 times this year for our stay in Gainesville. Each time we booked we had the pleasure of working with Ebony who went above and beyond to help accommodate the needs of the team. We had to make a few changes to our reservation and every time she helped and made the adjustments we needed with the best attitude and customer service. I just wanted to highlight her efforts that went above and beyond. Thank you Ebony, Best Western is lucky to have you.

I've stayed here multiple times and I think it's getting better. The mattresses seem to be improved. Pillows are good. The sitting chair and desk chair are comfortable and better than I remember. The HVAC units are a bit quieter. Unfortunately, the doubles are double beds, not queen beds. There just isn't enough room for queen beds. Even though I was just off the lobby, noise was not a problem. The room was clean. Some tiles are cracked, and the light bulbs are a little weak for reading in bed. Otherwise, the bedrooms are fine. The breakfast buffet has more hot choices than before (new pancake maker, hot pans with eggs, grits, sausage, biscuits and gravy). The Gator Den has a better menu than before. They still have free ice water in the lobby, and welcome snack bags. I used the pool this time. The water was clean and the temperature was perfect. There were some leaves in the pool, but it's almost impossible to keep leaves out of pools in Florida unless you have a screen over the pool, and that hurts the overall ambience of a pool. Lots of comfortable chairs and chaises around the pool. Units now have a microwave and a mid-size refrigerator which work well. The shower head is good with fast, hot water and plenty of it. Sufficient toiletries. Service is still great. I thought the price was good. It's on the north edge of town, not downtown or near the university, but they're only a few minutes away.

This hotel is convenient for UF activities and it has a delicious breakfast. The pool is nice and the restaurant was good with a selection of craft beers that did not disappoint. My room was big and had a comfortable bed. This is now my “go to” Gainesville hotel.

The King hot tub suite was clean spacious. The hot tub fit two people very easily. The hotel as a whole was clean and the staff was very friendly. It was a great getaway and a comfortable space to share with my husband!

Have been staying at this location during travel for the last 10 years. This time the room smelled dingy and AC rattled all night. Freezer was iced up, couldn't use. Had to drive another 500 miles the next day and was exhausted.

Excellent property, well maintained, staff very helpful and friendly. Ebony will make sure your stay is as good as possible Dog friendly, my golden was well received Breakfast was better than the average “continental” breakfast most, lesser hotels offer. Coffee was good

We are so grateful for the customer service and Ebony's patience with checking in process for our family. She helped us with a room close to the elevator for our 87 year old mom. Thank you for great accommodations!!! Thanks Ebony!!!

Great location for University of Florida-Gainseville travel. Super clean throughout property-lovely pool area with plenty of casual seating and floral landscaping, nice pub style restaurant on property adjacent to pool/main hotel. Saw meeting room options, expansive lobby, friendly, attentive staff. Full hot breakfast with the usual (pre-Covid) offerings. Suite room offers ample space for in room work with large desk with office chair and couch with coffee table and another arm chair by bed. Apt sized fridge and sink area next to KEURIG coffee maker-yay!!- and the bathroom has an actual exhaust fan which is wonderful after a steamy shower with the ample hot water and ridiculously strong water pressure from high mounted shower head. (If you're tall you will appreciate this! I rinsed out my waist length hair with ease. My only wish would be for cushier bedding-I like a soft fluffy bed-the one we slept on was firmer than my preference, but that's pretty typical regardless of where we stay. Great property and good value for the region-right near I75, Harley Davidson dealer, Dairy Queen and gas station on entry road but hotel property was quiet and peaceful. Rim of woods provides birding options for enthusiasts and good sound break from traffic noise which was never noticed even sitting out by pool.

This hotel was amazing. Everything was super clean, the staff was very attentive and helpful. Breakfast was fresh every morning, and the amenities were spectacular! A special thank you to Mike, the airport bus shuttle driver, for picking me up and going above and beyond. Would recommend this place to anyone!!!

The event planners did an excellent job and the venue was perfect for our reception/party. From food to the bar to the table settings, everything was lovely. The guests who booked rooms were very complimentary about how nice, clean and comfortable they were. Our hot tub suite was beautiful and was a wonderful gathering place and getting ready before the party. I would highly recommend Best Western for reception/parties or just staying there while traveling. Excellent hotel!

The staff here was excellent. Josh, Zack, Shannon, Karl, Chef Tex, Alex and driver Mike They went above and beyond to be sure we had a great stay. We had a couple issues on arrival, but they were quick to fix them.

Very nice accommodations. Staff was extremely friendly making you feel welcome. Meeting rooms were well prepared for the numerous events. During the time I was setting up the staff was available to help out when we asked.

Quiet location, clean and nice size room. We enjoyed the pool and hot tub. Unfortunately we slept too late to enjoy the breakfast, but the area seemed like it would've been a good breakfast! We were in town for a college visit to UF and this location wasn't too far and not too close.

Check in and check out was quick, and the staff was very pleasant. They recognized my Best Western status, and offered a few free treats. The room was clean, and quiet. The breakfast room was huge, and had numerous areas with options.

The grounds were very well maintained. It is a beautiful building with a pool and hot tub. It has a fitness room and you can make an appointment for a massage or facial. Ebony at the front desk was very courteous and helpful. All of the staff was friendly.. Our room was clean and spacious. Nice little suite with a sofa, desk, microwave and mini fridge. We got room service from the hotel restaurant and it was convenient, reasonably priced and tasty.

Incredible staff! Friendly, knowledgable and fast to give a response. Vanessa and Shannon with Event Coordinating were both rock stars when it came to helping me with the plans for our wedding weekend. We had specific things we wanted to go for ourselves and out guests and they made it happen! All of our guests talked about how amazing and how friendly the staff was, how AWESOME the food was, and just how great their stay ended up being. My husband and I are local to the area of Best Western Gateway Grand and we had low expectations. Boy were we blown out of the water!

Our stay was part of a wedding block and was the recommended hotel for this specific wedding. There was nothing wrong with the hotel but there is not much around, specifically with in walking distance. The rooms were average. We did not take advantage of the breakfast because it was extremely crowded. We did utilize the restaurant and bar located on site and thought it was overall good. The lack of cleanliness in the common areas was noticeable but again this could have been due to the high volume of guests. Pricing was good. Overall, it was a place to get ready and rest our heads while in town for a wedding but I wouldn't seek out the hotel for a return trip.

That is a great hotel. The folks are pleasant; the property is great. I always stay at Best Western because of the great breakfasts. I even bring my own genuine maple syrup from Vermont. We were in town for our 61st high school reunion and the venue was this hotel.

Used the services of the Best Western Gateway Grand over the course of a three day wedding weekend. The hotel was used to house our out-of-town guest. The rooms are very nice. Friday night, after the rehersal dinner, we used their banquet services and a banquet room for a wedding guest welcome gathering, Sunday we used their banquet services once again to host a morning brunch for those guest that stayed in the hotel. Our entire experience with Shannon and Vanessa, who helped us plan these events was fantastic. Shannon checked in on us during both events to make sure all was going well. The food for both nights was great and we thought the value was there all the way. Worth considering if you're looking into a spot to host your quest or next event.

We come here every six months to visit the hospital and the shuttle service is great. Being able to wake up and have a warm breakfast before a long day at the hospital is what this hotel provides. The room has not been very clean the last few times we have been dirty toilet and dusty room. The rooms have carpet and they are pet friendly. I feel that the carpet should be removed so the floor can be cleaned properly with pets. That's one of the big downfalls. But again great access to the hospital, nice warm breakfast and the pool is great after a long day.

the welcome starts at the door and the feeling stays with you all thru your stay.. rooms are very clean and bed is comfortable .. the bar and restaurant are a nice surprise for bar food it is awesome .breakfast is a lot more food than you find any place else these days .. and check out is a breeze

The hotel puts on a good front by its name at lobby but the rooms are very dated and all patched up. My room had mold and rust and you could tell where they had painted the walls that weren't matched up. The carpet was also frayed and of course we were there for a special weekend so they jacked the price up. I will not stay here again definitely not worth it probably even at a regular price. Left a wake up call and never received it and may never left any extra sugar creamer or even toilet paper in the room when she cleaned up

Every time we travel to Gainesville we book at the Gateway. Rooms are spacious and well priced. The bedding is comfy and clean. Having the restaurant/bar in the hotel makes it easy if you don't want to travel to eat. The breakfast they offer is brilliant. The pool area is large and very nice. The staff has always been super accommodating. Definitely will keep staying there and recommend it to others who are traveling to the area. It is by far one of the nicest Best Westerns that my husband and I have stayed at. Ebony at the front desk is amazing!!

I stayed in this hotel for 5 nights due to my car breaking down. I was welcomed by the nicest people, excellent location being near I-75, great staff, great pool area, and rooms were very clean. 100% recommend

A good location, friendly staff, clean rooms, overall good value. When we return to this area we will definitely stay there again. It is right across from Harley Davidson showroom an add bonus. Sony's BBQ is right down the road and a great place to eat

Very friendly and helpfull . Nice clean rooms, nice veiw and it is close to the Harley Davidson shop ! That is always a plus I would like to reconize Kaytie for all of the help during my stay there !!!!

The hotel us just beautiful, The staff was very friendly and helpful. The rooms were clean, The price was great, The breakfast was hot and sooo good, so many choices. We only could stay one night wished I had more time, the pool and hot tub looked great from my window...would have liked to use the gym too. Overall best place I have stayed in a long time. The beds were so comfortable. I will be back !!

Attractive and clean! Lovely, quiet room! Feels like a very expensive hotel! All the employees were so friendly and helpful! Enjoyed a delicious meal at restaurant in the evening and delicious breakfast! Would highly recommend staying here!

Ebony was fabulous!! We were treated wonderfully. We had everything we needed when we needed it. They tended to our family of 4 for 2 weeks. We had a room with a queen and king beds. The facility was clean and very welcoming. The breakfast was absolutely amazing. Everything for adults, a 7 and 8 year old and a 20 month old. There were yummy options and healthy options. The children loved making the waffles. Ebony and Meisha helped us book the room. We had to extend the stay for an extra week. Would gladly stay here again. It was close to home, school, and the interstate. Nice gas station close and publix and restaurants within a mile. The restaurant gators den was delicious and the service was great as well. We had a home away from home for my family. Ebony treated us like family and was so good to us. Very friendly staff. Highly recommend. I would not stay anywhere else in Gainesville.

We (spouse and pet) had stayed at this property for four nights and had an excellent time. The housekeeping staff consistently did a wonderful job. Breakfast was hot and tasty. The pool and hot tub were clean and enjoyable. Would definitely recommend this hotel to anyone interested in a clean, peaceful environment close to the city.

This hotel was very nice and clean. The room was large with a separate sitting area and the linens and pillows were high quality. Having a restaurant in the same complex was nice after traveling all day and wanting something quick. The breakfast was good and the staff were all exceptionally nice. I was shocked to talk to a housekeeper who worked evenings! Very unusual.

While I was staying at the hotel, I had a family member get into a car accident in another city. Ebony was super gracious, kind, helpful with a act of kindness that I can't send enough grattitude to. I needed something printed and she personally took care of it for me and got it printed. Whole staff at this hotel are super friendly and professional!

They provided everything you needed for a comfortable stay. The room was spacious and very clean. Staff was observed cleaning everything to combat COVID. No concerns whatsoever. Breakfast selection was very good.

I love staying here. It's right off the expressway, but once at the hotel you cannot hear the traffic. Gainesville has numerous great restaurants that are within a few miles of the hotel. There is a pool and hot tub behind the hotel with lots of area for sun bathing and covered tables for gathering. They have an above average facility for working out. Very clean and organized. If you're lucky you'll have Ebony at the front desk to help you!

One of the nicest hotels we've stayed in in a long time very clean rooms were nice buffet was good I recommend it to anybodyThe the restaurant wasn't so great but plenty of food right around it everywhere

We love staying at the BW Gateway Grand in Gainesville; many terrific memories. But today I am commenting on a trend of increasing excellence I have noted recently in the attention to customer care and details in cleaning at the hotel. I have observed the front staff and housekeeping staff doing small, unexpected cleaning and maintenance duties with vigor. Their cheerfulness and desire to please the guest has always been excellent. Now, it's even better. And this morning (12/31/2021), over an unexpectedly-tasty breakfast, I observed with delight the servers Rebecca and Johnathan managing the Breafast Area with professionalism of restaurant wait staff. They were both solicitous of any special needs, suggested helpful ideas for the fare, offered to help carry food, maintained cheerful, friendly conversations with both returning and new guests, and cleaned up the food service area with great energy. I was impressed, particularly for eh level one finds with complimentary hotel breakfasts. I commend the person who saw the talent and commitment these two people. I include the rest of the staff in this evaluation, but these two were the face of the company today. On that basis BWGG was looking very, very good to me, actually helping me find positivity for the new year! Side note - This is a minor beef, but why do away with daily USA today?

Great staff. Good check-in procedure. We had the king suite. Clean room. Comfortable bed. Nice size frig/freezer and microwave. Cook top, pots, pans, dishes, glasses, etc. Liked sink separate from shower and toilet in bath area. Showerhead a bit funky but functional. Good wifi. Only real negative of the room was AC unit immediately to right side next to the head of the bed. Had to block 1/2 with suitcase and pillow to keep head from freezing. Very poor layout design by architect. Breakfast better than most with bacon, eggs, grits, oatmeal, cereals, waffles, Danish, bagels,etc. Eggs appeared to be powered eggs and were cut into large cubes, but tasted OK. Hotel has restaurant/bar with good beer. Wine, and liquor selection. Wish I had eaten there instead of sorry-excuse-for-bar-b-que I had elsewhere. Would definitely stay here again if stopping in Gainesville.

Ebony, the front-desk agent, was extremely helpful in resolving a booking issue that I had. Not only was she helpful, she was very professional, friendly, and welcoming. With staff like Ebony, I will definitely be returning the this Best Western hotel on my next trip to Gainesville, FL.

First the check in/check out was not friendly, nor the breakfast server or housekeepers. Nobody smiles, thanks you for being at Best Western or for staying. Nobody mentions Happy Holidays as we were there for Christmas. Our son is in the U.S. Army and we had to meet him half-way as he can't leave the base more than 250 miles. I suggest if you bring food, even if it in a closed container, to not leave it out as you will have ants! Even on the third floor, we had ants attack all the baked goods I had spent the previous day baking! Manager refused to come out and talk to me about it, all he did was comp me a free night, that was not what I was looking for, it was nice yes, but I only wanted to talk to him, show him where they were coming in from and replace the muffins, peanut brittle and such. Hotel is very nice, decorations were beautiful and breakfast was good, loved the waffles. But as far as a great guest experience, they fell short. A smile goes a long way. Having housekeepers hang around the front desk all day is not a great look either. And we had no control over the heat/air, so our room was freezing even though it said the heat was on at 72 degrees.

I recently stayed at the BW Gateway Grand hotel. The staff was so kind and courteous, let me check in early and offered me a selection of rooms to ensure comfort and quiet. The airport shuttle driver, Mike, was a delight to visit with on the drive to the airport!

Dont stay here if you want sleep Dogs barking Babies crying No water pressure They will ask for a 100 deposit Stay away Its cheap for a reason Ive never seen such a grose tub area in my life , and im not a clean freak People sitting on stairs and in hallways smoking drinking and talking Not a place for children Im a large man and i was intmidated

Our only regret is that we were here for only 2 nights. The lobby was brightly decorated for Christmas which was a beautiful way to start our stay. The room was clean and good sized. Our grandson loved the hot tub and fitness center. A great place to stay.

Best hotel for our visit with family member in Haven Hospice. Good location within 5 minutes to Haven Hospice, multiple restaurants, Publix, Walgreen Pharmacy (offers Free COVID travel tests), Churches and main routes through Gainesville and to Inner-state highway I-75

Asked for a quiet room, which is not always possible when at capacity. We were lucky and slept with no slamming doors or other noise. Great bed and all the needed amenities. Quick in and out as we don't eat breakfast.

I don't believe you would be able to find a better hotel to stay in than the Gainesville Gateway Best Western! The staff is world class! 4 stays in 2 months, dealing with my son's medical issues but our hotel choice was not one of the worries we had! Excellent experience EACH time!

We have stayed at the Gateway Grand many times and always enjoy going to the Gators Den sports bar on the property. Food is usually good but not great. Things have changed since they have a new cook named Jermaine! Got the chicken quesadilla and found it stuffed with an abundance of chicken and grilled onions and cheese. So impressed I asked who was in the kitchen now. Great meal Jermaine.

Great customer service, very helpful and kind. Very attractive and she's great at her job. They kinda wrong for making me write 200 words for this review but I guess it okay I really do t have much else.

I will miss stepping into the hotel lobby or leaving the elevator to be greeted and engaged by the most amazing staff. They were friendly, attentive and accommodating. I really enjoyed having the option to grab breakfast in the morning. The jacuzzi and the business center were my favorite areas to relax and get things done. Sending a special 'shout out' to Ebony. I saw Ebony at the front desk the most. She was very pleasant and helpful.

The hotel facade is beautiful, the service outstanding. Great breakfast and excellent amenities. The room was clean, the bed was comfortable. It is also near to UF and right off of the highway. Great location!

The staff at this location are second to none in customer service. Can't wait to visit again. The grounds and the rooms are exceptionally clean and from the moment I set foot on this location I could feel the positive energy.

after driving 4 hours to get there....overbooked rooms so they did not have the double bed room that i booked, therefor two adults and 3 kids had to share one bed. Didn't offer any sort of discount or extra room to accommodate their mistake...

Wife became disabled after we made the reservation several months before our stay. When I remembered to call to change the reservation, no disabled rooms were available. The receptionist took a while, but found us a disabled room reasonably close to the elevator. It saved our trip!

The hotel was tucked away from the main road at a dead end. However, it was bigger than I expected and very well kept. The lobby was pretty and the room was clean. Ebony, the front desk clerk, was very professional and pleasant. It was at the end of the day and she was so very helpful.

If you need a hotel in Gainesville this is the one at which to stay!!! The price is very good and with this you get the most friendly responsive staff, a restaurant on the premises, the cleanest most comfortable rooms, delicious complimentary breakfasts with a wide range of food, a hotel shuttle, beautiful grounds with deer that come up to feed in the evenings, a full range exercise room. An unbelievable value. I can't thank the management enough. Someone is really doing it right!!! You would be hard pressed to find a better place.

Nice quiet spot, wish I had used the pool but did not have time. Visiting daughter at UF for Parents Weekend. Its right across form the Harley Dealership but was still quiet enough , no doors slamming either.

The Gateway was just what we needed as we returned from 2 weeks in the French Quarter of New Orleans where all is old, small and not always the cleanest. 8 hours later we arrived at the BW gateway Grand and were welcomed back to normalcy. A great feeling!

Off the beaten downtown track, so easy to get to after big games. Clean, comfortable. All the amenities. Good location near Santa Fe College. We've stayed at this hotel so many times over the past 20 years! The pool and garden areas are lovely, as is the lobby. Very good experience.

The staff is friendly but the General Manager does not care. We were scheduled to stay for two night but woke up to a room full of bugs with no urgency from management to get it cleaned. When we complained took pictures and even maintenance confirm the manager had the worst attitude and refused to refund back the night . After awhile he did give in to a full refund and to cancel the 2 night.

The shuttle drivers are fantastic. Mike McWilliams and Bryan (not sure of his last name) were on time, courteous and respectful. The property could use a bit of updating but it had everything that I needed and more.

We stayed at multiple hotels on our drive across Florida this was the worst hotel mainly because of the beds and the breakfast experience. On a positive the pool area was very nice and very clean and in general the hotel was nice Which is why it was so hard to understand the old beat up beds in the rooms. By far the oldest and most uncomfortable bed I've ever slept in. There were literally Springs popping up every time you try to move and huge sunken indents were people have laid previously. The breakfast experience was brutal it felt as if staff really did not want us there there was no clear direction about service and when you would try to serve yourself because no one was there someone will come running out yelling at you telling you you couldn't touch anything. So each person would walk up not understanding and get admonished by staff Even though there was no clear direction or staff member posted and people are just trying to eat. At 10 AM on the dot they rushed out to have the food put away even though there were people still trying to get food because of the poor set up. They even took away the waffle batter while people were still in line waiting to make waffles. The breakfast staff appeared very inconvenienced by people coming to eat breakfast

We have to thank management and Josh for helping us and going out of his way. Very Happy with Hotel and staff. Would highly recommend for a stay in the Gainesville area. The pool area is clean and the sports bar was excellent

We had a wonderful stay at the BW Gateway Grand during our recent trip to Florida. The Rooms are clean, housekeeping staff are amazing, and the front desk staff very friendly. A special shout-out to Delaynie for being so helpful during out check-in. Will definitely stay at this place again!

Our track team had an amazing time (team banquet) at the Gainesville Gateway Grand Hotel and Conference Center. The whole process from start to finish was outstanding. We look forward in continuing our working relationship with them.

I have stayed at this wonderful hotel before, and I am super pleased to be staying again. The hotel is beautiful and clean. The room is large, and the bed is comfortable. The staff goes beyond to ensure you a pleasant stay. I will definitely get a restful break after moving our daughter to campus. Thank you Nikki!!!

We had a short stay at the BW Gateway Grand on our way to Ichetucknee Springs, but both mornings we had the delight of being served by Stacy and Jonathan. They both made our breakfast experience worth the stay. Always going above and beyond to help, especially when my son forgot to spray the waffle maker and created a hot mess. Stacy quickly jumped in and helped get it fixed. Thanks again, keep up the great work.

This was one of the nicest Best Westerns we have ever stayed at. Great service and an excellent room. Bets Western always offers good values but this Hotel is a great value. If you need a room in Gainesville, I would definitely recommend this Hotel.

Bob works the front desk and was always smiling and happy to attend to every need we had. At breakfast we were greeted by a happy, smiling, energetic soul who went by the name Stacy. Both of these employees made our stay great.

Great hotel, very clean and very nice employees. The breakfast was really good. Thank you to Stacy, Marty, and Jonathan! They were helpful and super nice. Awesome customer service. I really enjoyed my stay.

Friendly, professional and excellent service for breakfast. The entire stay was worry fee from checkin to checkout. Just stopped in for an overnight rest and found the hotel well priced, courteous clean, comfortable and secure.

Excellent place, but ice and vending machines down on many floors. Room was awesome. Staff excellent. Stacy served breakfast, totally awesome. She was amazing!!! Tax rate seemed high. Over all, great place to stay!

Had a great stay Aug 1 to Aug 4 the hotel was centrally located great check in ,room was great by pool.No problems would definitely be back next time.Enjoyed my breakfast every morning with Stacy she greeted us with a smile and very helpful to make sure all was ok .She was very attentive to our needs Great time and stay

We stayed here because of the location, close to I-75. Room was clean and breakfast was good. Stacy served us breakfast and she was amazing! Very courteous and food was simple but fresh, coffee hot and tasty! Only 4 star due to the noisy air conditioning in the room. Everytime it kicked on, it made a loud buzzing sound like an alarm clock! Hope maintenance will fix it for the next guests.

While the service I received throughout my 5-day stay at the hotel was excellent on many levels, I wanted to highlight the exceptional service of the breakfast crew, Stacy and Jonathan. Not only were they consistently efficient, friendly and accommodating in their service, but they went out of their way to assist with taking used plates and cups to the trash receptacles, cleaning tables, asking how they could further assist, etc. Considering the exceptional service they offered, I feel compelled to give credit where credit is clearly due!

Traveling on motorcycles with friends. Their motorcycle had a break down stopped at the Harley Davidson dealer across the street for repairs. The HD needed all day to work on it so we walked across the street to the BW told them about the issue at hand. They let us check in at 11am without an extra charge. Ebony who was at the front desk was very helpful and understood. She made sure we everything we needed and got us into rooms without any issues. I would highly recommend this hotel to any travelers going though the area. Their is a sports bar on site for an evening meal, which is great.

Everyone from Nicky at the front desk, to the servers at breakfast, were welcoming and professional. The rooms were very clean, beds were comfortable, breakfast selection was good and pool looked sparkly clean. We were pleasantly surprised!

Great place. Touch of elegance and grandeur. Desk staff waa wxcellent and since this trip was out of the blue provided me with any all sundries I needed Room was excellent clean and refreshing. I did not partake in the pool or other accoutrements this Hotel offered but I enoued the stay and room. Breakfast was served by Stacy and her two companions, Jonathan and the other one name escapes me. They were kind attentive and quick to service. Inwillbstay here again and again

The hotel is very pretty from the exterior as well as upon entering. The staff at the desk is very nice and helpful. The breakfast crew (stacey and Jonathan) are very nice. Stacey is more than willing to help with whatever you need and is extremely sweet. I think the room we stayed in (king suite with a hot tub in the living room) was awesome! However I do think updating the rooms to look more modern instead of outdated like going to grandmas house for the weekend would be even better. My husband and I sleep with AC on 65 every single night but our AC wouldn't go below 72 which made it hard to stay asleep without waking up every hour because we were hot.

Stacy attended us during breakfast and she was amazing. My cousin had a spill and she came quickly to come clean it up and take care of him. We are really happy with hotel's service especially Stacy's.

I came to town for the difficult task of moving my father into assisted living. I was emailed an early check-in option which offered an upgrade to a jacuzzi suite for $125. Knowing this would be a stressful trip with lots of heavy lifting, I opted for the upgrade. When I arrived, they put me in the wrong room- no biggie. I was given another key to the jacuzzi suite. After about an hour, I was told that the "upgrade" was really $125 per night (this was not evident from my receipt, which only showed a $125 charge). So I was told to move to another room. Then I was told I could stay in the suite, and move the next day. When I asked when I should move the next day, I was told I would have to check out at 10am, and check back in at 3pm (?!!). I am paying for six nights at this hotel, and an entire day of that I would be essentially homeless. I asked to be put in a regular room right then. This room had a balloon on the floor, disheveled sofa cushions, ketchup on the wall, and sugar spilled all over the kitchenette. When I complained about the state of the room (the THIRD one I had been moved to), I was told it was my responsibility to tell housekeeping the next day. No apology, no attempt at offering to fix it. Several times I asked for housekeeping (they do not offer unless you ask), and they never came. At least four times, my keys did not work, and I had to keep coming downstairs to get them reactivated. I have never stayed at a Best Western before, and guarantee I never will again. Do yourself a favor, and go to a Marriott instead.

The woman that checked us in was very smart and friendly. Got us a military discount, too. The rooms looked great, and breakfast the next morning was great. I'd go back for the front desk service, though! The staff makes it worth the stay.