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Best Western Hotel Gateway Grand, Gainesville

4200 NW 97th Boulevard, 32606-3742, Gainesville, United States - See on a map
Best Western Gateway Grand - Relax on our spacious pool terrace and enjoy a sparkling outdoor pool and Jacuzzi The Best Western Gateway Grand is ideally located in the center of Gainesville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Whether traveling for business or for pleasure, the exceptional Best Western Gateway Grand in Gainesville, FL offers the best of both worlds. A convenient location close to the excitement of Gainesville's best attractions with premier lodging and amenities, as well as a full-service conference center. Centrally located in Gainesville, Florida, guests of the Best Western Gateway Grand will be minutes from the best attractions of the city. Spend an afternoon exploring High Springs or Ichetucknee State Park, seeing a show at the Hippodrome State Theatre, checking out the Florida Museum of Natural History or discovering Downtown Gainesville's Historic District or Paynes Prairie State Park, the choice is yours. As one of the closest hotels to the Gainesville Raceway and host of the Gator Nationals, visiting sports fans can cheer for their favorite teams at nearby University of Florida, the NHRA Track or at Champion Park of Newberry. Guests will feel right at home at the Best Western Gateway Grand with spacious accommodations featuring cable satellite television with HBO®, high-speed internet access and more. Wake up each morning to a complimentary full breakfast, take a swim in our outdoor swimming pool, get your heart racing at our fitness center or relax and unwind in the hot tub after a day of exploring Gainesville. This hotel near Gainesville NHRA raceway also features the Gators Den Sports Grill with wide screen and tableside TV’s. Business guests staying at the Best Western Gateway Grand will enjoy a full business center, meeting space that can accommodate up to 300 people and a close proximity to local corporations, including FHSAA, Exactech®, Ology Bioservices, Inc. , Progress Corporate Park, Bio Tech, University of Florida and Sabine. Guests visiting students at the University of Florida, located just eight miles away, the staying at the Best Western Gateway Grand in Gainesville. Make your reservations at the Best Western Gateway Grand today!

Best Western

Hotel Gateway Grand

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Airport shuttle
    Airport shuttle
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
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Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1265 guest reviews
NOTE ISSUED
Excellent
778
Very Good
290
Average
110
Poor
48
Terrible
39
REFER TO NOTICE
Business Business
323
Couples Couples
235
Family Family
399
Friends getaway Friends getaway
81
Solo travel Solo travel
81
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Grand-Gainesville, Fl."

5
User 19/05/2022

I would absolutely stay here again! Customer service was off the charts beginning with check in with Ebony. Alex was extremely helpful with my key card problem. He gave me valuable information that I will use again. Stacey, from housekeeping totally went above and beyond to answer my question. This staff understands customer service and delivers.

"Great experience, friendly helpful staff"

5
User 16/05/2022

We traveled for ours sons basketball tournament and stayed at this hotel. Upon arrival the staff was very helpful and friendly. Room was clean and well stocked. We eat at the The Gator Den that was attached to the hotel. Food was great and friendly. All and.all it was a.great stay.

"Florida Relays and State Track and Field Meet for Cardinal Gibbons Track and Field Team"

5
User 12/05/2022

Cardinal Gibbons Track and Field has used this hotel 2 times this year for our stay in Gainesville. Each time we booked we had the pleasure of working with Ebony who went above and beyond to help accommodate the needs of the team. We had to make a few changes to our reservation and every time she helped and made the adjustments we needed with the best attitude and customer service. I just wanted to highlight her efforts that went above and beyond. Thank you Ebony, Best Western is lucky to have you.

"my motel of choice in Gainesville"

5
Warren V, Boston, Massachusetts 11/05/2022

I've stayed here multiple times and I think it's getting better. The mattresses seem to be improved. Pillows are good. The sitting chair and desk chair are comfortable and better than I remember. The HVAC units are a bit quieter. Unfortunately, the doubles are double beds, not queen beds. There just isn't enough room for queen beds. Even though I was just off the lobby, noise was not a problem. The room was clean. Some tiles are cracked, and the light bulbs are a little weak for reading in bed. Otherwise, the bedrooms are fine. The breakfast buffet has more hot choices than before (new pancake maker, hot pans with eggs, grits, sausage, biscuits and gravy). The Gator Den has a better menu than before. They still have free ice water in the lobby, and welcome snack bags. I used the pool this time. The water was clean and the temperature was perfect. There were some leaves in the pool, but it's almost impossible to keep leaves out of pools in Florida unless you have a screen over the pool, and that hurts the overall ambience of a pool. Lots of comfortable chairs and chaises around the pool. Units now have a microwave and a mid-size refrigerator which work well. The shower head is good with fast, hot water and plenty of it. Sufficient toiletries. Service is still great. I thought the price was good. It's on the north edge of town, not downtown or near the university, but they're only a few minutes away.

"Beautiful hotel, convenient location"

5
Allison F, Orlando, Florida 08/05/2022

This hotel is convenient for UF activities and it has a delicious breakfast. The pool is nice and the restaurant was good with a selection of craft beers that did not disappoint. My room was big and had a comfortable bed. This is now my “go to” Gainesville hotel.

"Clean, great value"

5
User 07/05/2022

The King hot tub suite was clean spacious. The hot tub fit two people very easily. The hotel as a whole was clean and the staff was very friendly. It was a great getaway and a comfortable space to share with my husband!

"Horrible experience"

2
User 03/05/2022

Have been staying at this location during travel for the last 10 years. This time the room smelled dingy and AC rattled all night. Freezer was iced up, couldn't use. Had to drive another 500 miles the next day and was exhausted.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand, responded to this review
Wdepot, I would like to apologize for your stay being anything short of spectacular. We here at the Gateway Grand take all complaints very seriously and will make sure this doesn't happen again in the future. This time your visit was not up to expectations or the standards that we value at our property, which I greatly apologize for. I do hope you will come back and see us again in the near future as we do greatly appreciate your business and your feedback.

"3 night stay for daughter's doctoral graduation at UF"

5
gwyche, Wilkesboro, North Carolina 30/04/2022

Excellent property, well maintained, staff very helpful and friendly. Ebony will make sure your stay is as good as possible Dog friendly, my golden was well received Breakfast was better than the average “continental” breakfast most, lesser hotels offer. Coffee was good

"U of F Graduation"

5
843gerib, Raleigh, United States 29/04/2022

We are so grateful for the customer service and Ebony's patience with checking in process for our family. She helped us with a room close to the elevator for our 87 year old mom. Thank you for great accommodations!!! Thanks Ebony!!!

"Great location nearby University of Florida"

4
HarrisAndCompany, Sebring, Florida 28/04/2022

Great location for University of Florida-Gainseville travel. Super clean throughout property-lovely pool area with plenty of casual seating and floral landscaping, nice pub style restaurant on property adjacent to pool/main hotel. Saw meeting room options, expansive lobby, friendly, attentive staff. Full hot breakfast with the usual (pre-Covid) offerings. Suite room offers ample space for in room work with large desk with office chair and couch with coffee table and another arm chair by bed. Apt sized fridge and sink area next to KEURIG coffee maker-yay!!- and the bathroom has an actual exhaust fan which is wonderful after a steamy shower with the ample hot water and ridiculously strong water pressure from high mounted shower head. (If you're tall you will appreciate this! I rinsed out my waist length hair with ease. My only wish would be for cushier bedding-I like a soft fluffy bed-the one we slept on was firmer than my preference, but that's pretty typical regardless of where we stay. Great property and good value for the region-right near I75, Harley Davidson dealer, Dairy Queen and gas station on entry road but hotel property was quiet and peaceful. Rim of woods provides birding options for enthusiasts and good sound break from traffic noise which was never noticed even sitting out by pool.

"Review April 2022"

5
User 21/04/2022

This hotel was amazing. Everything was super clean, the staff was very attentive and helpful. Breakfast was fresh every morning, and the amenities were spectacular! A special thank you to Mike, the airport bus shuttle driver, for picking me up and going above and beyond. Would recommend this place to anyone!!!

"Celebration of marriage"

5
patriciamH1907KB, Gainesville, Florida 19/04/2022

The event planners did an excellent job and the venue was perfect for our reception/party. From food to the bar to the table settings, everything was lovely. The guests who booked rooms were very complimentary about how nice, clean and comfortable they were. Our hot tub suite was beautiful and was a wonderful gathering place and getting ready before the party. I would highly recommend Best Western for reception/parties or just staying there while traveling. Excellent hotel!

"FAHCE CONFERENCE"

4
User 17/04/2022

The staff here was excellent. Josh, Zack, Shannon, Karl, Chef Tex, Alex and driver Mike They went above and beyond to be sure we had a great stay. We had a couple issues on arrival, but they were quick to fix them.

"Happy traveler"

5
silvergreyguy, Crestview, Florida 15/04/2022

Very nice accommodations. Staff was extremely friendly making you feel welcome. Meeting rooms were well prepared for the numerous events. During the time I was setting up the staff was available to help out when we asked.

"Great Stay"

5
LeesaB659, Avon, Indiana, United States 03/04/2022

Quiet location, clean and nice size room. We enjoyed the pool and hot tub. Unfortunately we slept too late to enjoy the breakfast, but the area seemed like it would've been a good breakfast! We were in town for a college visit to UF and this location wasn't too far and not too close.

"Nice hotel!"

5
Teri E, Covington, Kentucky 02/04/2022

Check in and check out was quick, and the staff was very pleasant. They recognized my Best Western status, and offered a few free treats. The room was clean, and quiet. The breakfast room was huge, and had numerous areas with options.

"Beautiful hotel"

5
User 01/04/2022

The grounds were very well maintained. It is a beautiful building with a pool and hot tub. It has a fitness room and you can make an appointment for a massage or facial. Ebony at the front desk was very courteous and helpful. All of the staff was friendly.. Our room was clean and spacious. Nice little suite with a sofa, desk, microwave and mini fridge. We got room service from the hotel restaurant and it was convenient, reasonably priced and tasty.

"Best Local Venue for your Guests"

5
colormebrochetti, Gainesville, Florida 31/03/2022

Incredible staff! Friendly, knowledgable and fast to give a response. Vanessa and Shannon with Event Coordinating were both rock stars when it came to helping me with the plans for our wedding weekend. We had specific things we wanted to go for ourselves and out guests and they made it happen! All of our guests talked about how amazing and how friendly the staff was, how AWESOME the food was, and just how great their stay ended up being. My husband and I are local to the area of Best Western Gateway Grand and we had low expectations. Boy were we blown out of the water!

"Everything was fine, nothing special"

3
User 28/03/2022

Our stay was part of a wedding block and was the recommended hotel for this specific wedding. There was nothing wrong with the hotel but there is not much around, specifically with in walking distance. The rooms were average. We did not take advantage of the breakfast because it was extremely crowded. We did utilize the restaurant and bar located on site and thought it was overall good. The lack of cleanliness in the common areas was noticeable but again this could have been due to the high volume of guests. Pricing was good. Overall, it was a place to get ready and rest our heads while in town for a wedding but I wouldn't seek out the hotel for a return trip.

"Stay at Gatewasy Grand"

5
ken s, Rougemont, North Carolina 26/03/2022

That is a great hotel. The folks are pleasant; the property is great. I always stay at Best Western because of the great breakfasts. I even bring my own genuine maple syrup from Vermont. We were in town for our 61st high school reunion and the venue was this hotel.

"Good location and great banquet service."

5
likeahike123, Orlando, Florida 24/03/2022

Used the services of the Best Western Gateway Grand over the course of a three day wedding weekend. The hotel was used to house our out-of-town guest. The rooms are very nice. Friday night, after the rehersal dinner, we used their banquet services and a banquet room for a wedding guest welcome gathering, Sunday we used their banquet services once again to host a morning brunch for those guest that stayed in the hotel. Our entire experience with Shannon and Vanessa, who helped us plan these events was fantastic. Shannon checked in on us during both events to make sure all was going well. The food for both nights was great and we thought the value was there all the way. Worth considering if you're looking into a spot to host your quest or next event.

"Great for a hospital stay with shuttle service"

4
User 20/03/2022

We come here every six months to visit the hospital and the shuttle service is great. Being able to wake up and have a warm breakfast before a long day at the hospital is what this hotel provides. The room has not been very clean the last few times we have been dirty toilet and dusty room. The rooms have carpet and they are pet friendly. I feel that the carpet should be removed so the floor can be cleaned properly with pets. That's one of the big downfalls. But again great access to the hospital, nice warm breakfast and the pool is great after a long day.

"cant beat the comfort"

5
jimmysgirl01, Central Florida, Florida 19/03/2022

the welcome starts at the door and the feeling stays with you all thru your stay.. rooms are very clean and bed is comfortable .. the bar and restaurant are a nice surprise for bar food it is awesome .breakfast is a lot more food than you find any place else these days .. and check out is a breeze

"Not worth it"

1
thedonleo, Daytona Beach, Florida 14/03/2022

The hotel puts on a good front by its name at lobby but the rooms are very dated and all patched up. My room had mold and rust and you could tell where they had painted the walls that weren't matched up. The carpet was also frayed and of course we were there for a special weekend so they jacked the price up. I will not stay here again definitely not worth it probably even at a regular price. Left a wake up call and never received it and may never left any extra sugar creamer or even toilet paper in the room when she cleaned up

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Good evening. We apologize that your stay was not as great as you would have hoped. We will be addressing these issues and thank you for your feedback. Have a wonderful night.

"Love the Gateway Grand"

5
traceegarbutt, Orlando, Florida 10/03/2022

Every time we travel to Gainesville we book at the Gateway. Rooms are spacious and well priced. The bedding is comfy and clean. Having the restaurant/bar in the hotel makes it easy if you don't want to travel to eat. The breakfast they offer is brilliant. The pool area is large and very nice. The staff has always been super accommodating. Definitely will keep staying there and recommend it to others who are traveling to the area. It is by far one of the nicest Best Westerns that my husband and I have stayed at. Ebony at the front desk is amazing!!

"Great Hotel"

5
ruby1021ariza, Imlay City, Michigan 05/03/2022

I stayed in this hotel for 5 nights due to my car breaking down. I was welcomed by the nicest people, excellent location being near I-75, great staff, great pool area, and rooms were very clean. 100% recommend

"Review"

5
User 22/02/2022

A good location, friendly staff, clean rooms, overall good value. When we return to this area we will definitely stay there again. It is right across from Harley Davidson showroom an add bonus. Sony's BBQ is right down the road and a great place to eat

"Nice Place"

5
User 19/02/2022

Very friendly and helpfull . Nice clean rooms, nice veiw and it is close to the Harley Davidson shop ! That is always a plus I would like to reconize Kaytie for all of the help during my stay there !!!!

"Best Hotel Ive stayed at"

5
morganfamily1859, Spring Hill, Florida 07/02/2022

The hotel us just beautiful, The staff was very friendly and helpful. The rooms were clean, The price was great, The breakfast was hot and sooo good, so many choices. We only could stay one night wished I had more time, the pool and hot tub looked great from my window...would have liked to use the gym too. Overall best place I have stayed in a long time. The beds were so comfortable. I will be back !!

"Excellent stay"

5
User 01/02/2022

Attractive and clean! Lovely, quiet room! Feels like a very expensive hotel! All the employees were so friendly and helpful! Enjoyed a delicious meal at restaurant in the evening and delicious breakfast! Would highly recommend staying here!

"2 week stay while our floors in house replaced"

5
User 30/01/2022

Ebony was fabulous!! We were treated wonderfully. We had everything we needed when we needed it. They tended to our family of 4 for 2 weeks. We had a room with a queen and king beds. The facility was clean and very welcoming. The breakfast was absolutely amazing. Everything for adults, a 7 and 8 year old and a 20 month old. There were yummy options and healthy options. The children loved making the waffles. Ebony and Meisha helped us book the room. We had to extend the stay for an extra week. Would gladly stay here again. It was close to home, school, and the interstate. Nice gas station close and publix and restaurants within a mile. The restaurant gators den was delicious and the service was great as well. We had a home away from home for my family. Ebony treated us like family and was so good to us. Very friendly staff. Highly recommend. I would not stay anywhere else in Gainesville.

"Excellent Experience"

5
User 29/01/2022

We (spouse and pet) had stayed at this property for four nights and had an excellent time. The housekeeping staff consistently did a wonderful job. Breakfast was hot and tasty. The pool and hot tub were clean and enjoyable. Would definitely recommend this hotel to anyone interested in a clean, peaceful environment close to the city.

"Very nice clean hotel and restaurant attached"

5
User 27/01/2022

This hotel was very nice and clean. The room was large with a separate sitting area and the linens and pillows were high quality. Having a restaurant in the same complex was nice after traveling all day and wanting something quick. The breakfast was good and the staff were all exceptionally nice. I was shocked to talk to a housekeeper who worked evenings! Very unusual.

"EBONY WAS A ANGEL!!"

5
Carol S, Montgomery, Alabama 08/01/2022

While I was staying at the hotel, I had a family member get into a car accident in another city. Ebony was super gracious, kind, helpful with a act of kindness that I can't send enough grattitude to. I needed something printed and she personally took care of it for me and got it printed. Whole staff at this hotel are super friendly and professional!

"Great Stay"

5
Cspetersaf1, Navarre, Florida 07/01/2022

They provided everything you needed for a comfortable stay. The room was spacious and very clean. Staff was observed cleaning everything to combat COVID. No concerns whatsoever. Breakfast selection was very good.

"Stay at the Gainesville Best Western"

5
User 04/01/2022

I love staying here. It's right off the expressway, but once at the hotel you cannot hear the traffic. Gainesville has numerous great restaurants that are within a few miles of the hotel. There is a pool and hot tub behind the hotel with lots of area for sun bathing and covered tables for gathering. They have an above average facility for working out. Very clean and organized. If you're lucky you'll have Ebony at the front desk to help you!

"Granddaughter's birthday"

5
User 01/01/2022

One of the nicest hotels we've stayed in in a long time very clean rooms were nice buffet was good I recommend it to anybodyThe the restaurant wasn't so great but plenty of food right around it everywhere

"Excellence in Details"

5
User 31/12/2021

We love staying at the BW Gateway Grand in Gainesville; many terrific memories. But today I am commenting on a trend of increasing excellence I have noted recently in the attention to customer care and details in cleaning at the hotel. I have observed the front staff and housekeeping staff doing small, unexpected cleaning and maintenance duties with vigor. Their cheerfulness and desire to please the guest has always been excellent. Now, it's even better. And this morning (12/31/2021), over an unexpectedly-tasty breakfast, I observed with delight the servers Rebecca and Johnathan managing the Breafast Area with professionalism of restaurant wait staff. They were both solicitous of any special needs, suggested helpful ideas for the fare, offered to help carry food, maintained cheerful, friendly conversations with both returning and new guests, and cleaned up the food service area with great energy. I was impressed, particularly for eh level one finds with complimentary hotel breakfasts. I commend the person who saw the talent and commitment these two people. I include the rest of the staff in this evaluation, but these two were the face of the company today. On that basis BWGG was looking very, very good to me, actually helping me find positivity for the new year! Side note - This is a minor beef, but why do away with daily USA today?

"Very pleasant experience!"

4
User 29/12/2021

Great staff. Good check-in procedure. We had the king suite. Clean room. Comfortable bed. Nice size frig/freezer and microwave. Cook top, pots, pans, dishes, glasses, etc. Liked sink separate from shower and toilet in bath area. Showerhead a bit funky but functional. Good wifi. Only real negative of the room was AC unit immediately to right side next to the head of the bed. Had to block 1/2 with suitcase and pillow to keep head from freezing. Very poor layout design by architect. Breakfast better than most with bacon, eggs, grits, oatmeal, cereals, waffles, Danish, bagels,etc. Eggs appeared to be powered eggs and were cut into large cubes, but tasted OK. Hotel has restaurant/bar with good beer. Wine, and liquor selection. Wish I had eaten there instead of sorry-excuse-for-bar-b-que I had elsewhere. Would definitely stay here again if stopping in Gainesville.

"Exceptional Help with Booking Issue"

5
I789RYphilb, Gainesville, Florida 27/12/2021

Ebony, the front-desk agent, was extremely helpful in resolving a booking issue that I had. Not only was she helpful, she was very professional, friendly, and welcoming. With staff like Ebony, I will definitely be returning the this Best Western hotel on my next trip to Gainesville, FL.

"Do not expect a great guest experience"

1
rosemarymwood, Saint Cloud, Florida 26/12/2021

First the check in/check out was not friendly, nor the breakfast server or housekeepers. Nobody smiles, thanks you for being at Best Western or for staying. Nobody mentions Happy Holidays as we were there for Christmas. Our son is in the U.S. Army and we had to meet him half-way as he can't leave the base more than 250 miles. I suggest if you bring food, even if it in a closed container, to not leave it out as you will have ants! Even on the third floor, we had ants attack all the baked goods I had spent the previous day baking! Manager refused to come out and talk to me about it, all he did was comp me a free night, that was not what I was looking for, it was nice yes, but I only wanted to talk to him, show him where they were coming in from and replace the muffins, peanut brittle and such. Hotel is very nice, decorations were beautiful and breakfast was good, loved the waffles. But as far as a great guest experience, they fell short. A smile goes a long way. Having housekeepers hang around the front desk all day is not a great look either. And we had no control over the heat/air, so our room was freezing even though it said the heat was on at 72 degrees.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Rosemarymwood, I would like to start off by apologizing about your recent stay at our property being anything short of spectacular. We here at the Gateway Grand strive for greatness and our proud to be one of the best when it comes to customer service in the area. It seems however, that we have failed you during your stay all the way around and there is no excuse for that period. If you don't mind, I would love for you to contact me directly at (352) 331-3336 ext.603. We greatly appreciate your business and we greatly appreciate your feedback. As we know we are not perfect, and we always have room to grow, this experience that you went through is completely unacceptable. We shall use this as an example of how to grow our hotel and our staff as whole, to better serve you and all guests in the future. I hope that you will consider staying with us again to give us another chance to make your stay truly grand. I look forward to hearing from you.

"Secluded and quite"

5
User 14/12/2021

I recently stayed at the BW Gateway Grand hotel. The staff was so kind and courteous, let me check in early and offered me a selection of rooms to ensure comfort and quiet. The airport shuttle driver, Mike, was a delight to visit with on the drive to the airport!

"Disgusting , noisy , dirty dogs barking"

1
pkelly333333, Elora, Canada 10/12/2021

Dont stay here if you want sleep Dogs barking Babies crying No water pressure They will ask for a 100 deposit Stay away Its cheap for a reason Ive never seen such a grose tub area in my life , and im not a clean freak People sitting on stairs and in hallways smoking drinking and talking Not a place for children Im a large man and i was intmidated

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Good evening. We are sorry to hear that your stay did not live up to your expectations. We hope that, in the future, we can look forward to you staying with us again. Have a wonderful night.

"Find Your Oasis"

5
User 06/12/2021

Our only regret is that we were here for only 2 nights. The lobby was brightly decorated for Christmas which was a beautiful way to start our stay. The room was clean and good sized. Our grandson loved the hot tub and fitness center. A great place to stay.

"Best Western Gateway Haven Hospice Best Gainesville"

5
betharris4, Calgary, Canada 06/12/2021

Best hotel for our visit with family member in Haven Hospice. Good location within 5 minutes to Haven Hospice, multiple restaurants, Publix, Walgreen Pharmacy (offers Free COVID travel tests), Churches and main routes through Gainesville and to Inner-state highway I-75

"Good Nights Sleep"

5
901maxinec, Portland, United States 06/12/2021

Asked for a quiet room, which is not always possible when at capacity. We were lucky and slept with no slamming doors or other noise. Great bed and all the needed amenities. Quick in and out as we don't eat breakfast.

"A truly satisfying hotel to stay in!"

5
chuckd400, Philadelphia, Mississippi, United States 01/12/2021

I don't believe you would be able to find a better hotel to stay in than the Gainesville Gateway Best Western! The staff is world class! 4 stays in 2 months, dealing with my son's medical issues but our hotel choice was not one of the worries we had! Excellent experience EACH time!

"Gators Den great food"

5
MaureenMemphis, Memphis 28/11/2021

We have stayed at the Gateway Grand many times and always enjoy going to the Gators Den sports bar on the property. Food is usually good but not great. Things have changed since they have a new cook named Jermaine! Got the chicken quesadilla and found it stuffed with an abundance of chicken and grilled onions and cheese. So impressed I asked who was in the kitchen now. Great meal Jermaine.

"Ms Ebony"

5
User 19/11/2021

Great customer service, very helpful and kind. Very attractive and she's great at her job. They kinda wrong for making me write 200 words for this review but I guess it okay I really do t have much else.

"Great stay, Great staff"

5
User 16/11/2021

I will miss stepping into the hotel lobby or leaving the elevator to be greeted and engaged by the most amazing staff. They were friendly, attentive and accommodating. I really enjoyed having the option to grab breakfast in the morning. The jacuzzi and the business center were my favorite areas to relax and get things done. Sending a special 'shout out' to Ebony. I saw Ebony at the front desk the most. She was very pleasant and helpful.

"Great Stay"

5
feblesadrian, Fort Myers, Florida 26/10/2021

The hotel facade is beautiful, the service outstanding. Great breakfast and excellent amenities. The room was clean, the bed was comfortable. It is also near to UF and right off of the highway. Great location!

"Great stay"

5
C S, Daytona Beach, Florida 25/10/2021

The staff at this location are second to none in customer service. Can't wait to visit again. The grounds and the rooms are exceptionally clean and from the moment I set foot on this location I could feel the positive energy.

"Didnt have my room when arriving."

2
User 25/10/2021

after driving 4 hours to get there....overbooked rooms so they did not have the double bed room that i booked, therefor two adults and 3 kids had to share one bed. Didn't offer any sort of discount or extra room to accommodate their mistake...

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great help from reception"

4
Wayneiac2015, St. Augustine, Florida 20/10/2021

Wife became disabled after we made the reservation several months before our stay. When I remembered to call to change the reservation, no disabled rooms were available. The receptionist took a while, but found us a disabled room reasonably close to the elevator. It saved our trip!

"Big, clean, and great customer service"

5
User 09/10/2021

The hotel was tucked away from the main road at a dead end. However, it was bigger than I expected and very well kept. The lobby was pretty and the room was clean. Ebony, the front desk clerk, was very professional and pleasant. It was at the end of the day and she was so very helpful.

"Exceptional experience"

5
User 03/10/2021

If you need a hotel in Gainesville this is the one at which to stay!!! The price is very good and with this you get the most friendly responsive staff, a restaurant on the premises, the cleanest most comfortable rooms, delicious complimentary breakfasts with a wide range of food, a hotel shuttle, beautiful grounds with deer that come up to feed in the evenings, a full range exercise room. An unbelievable value. I can't thank the management enough. Someone is really doing it right!!! You would be hard pressed to find a better place.

"All good here . Did not use the amenities but everything looked great."

5
p2ncorp, Tampa, Florida 03/10/2021

Nice quiet spot, wish I had used the pool but did not have time. Visiting daughter at UF for Parents Weekend. Its right across form the Harley Dealership but was still quiet enough , no doors slamming either.

"Gateway"

5
Ronald T, Bartow, Florida 01/10/2021

The Gateway was just what we needed as we returned from 2 weeks in the French Quarter of New Orleans where all is old, small and not always the cleanest. 8 hours later we arrived at the BW gateway Grand and were welcomed back to normalcy. A great feeling!

"best deal in Gville"

5
Caryn M, Tampa, United States 27/09/2021

Off the beaten downtown track, so easy to get to after big games. Clean, comfortable. All the amenities. Good location near Santa Fe College. We've stayed at this hotel so many times over the past 20 years! The pool and garden areas are lovely, as is the lobby. Very good experience.

"Bugs in the room"

1
User 20/09/2021

The staff is friendly but the General Manager does not care. We were scheduled to stay for two night but woke up to a room full of bugs with no urgency from management to get it cleaned. When we complained took pictures and even maintenance confirm the manager had the worst attitude and refused to refund back the night . After awhile he did give in to a full refund and to cancel the 2 night.

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
On behalf of all the staff here at the Best Western Gateway Grand I would like to apologize for your stay being anything less than fantastic. We strive to offer all of our guests a clean, comfortable place to stay and I'm very sorry that you did not receive that experience from us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great customer service!"

4
User 28/08/2021

The shuttle drivers are fantastic. Mike McWilliams and Bryan (not sure of his last name) were on time, courteous and respectful. The property could use a bit of updating but it had everything that I needed and more.

"Overall Not Great"

2
User 19/08/2021

We stayed at multiple hotels on our drive across Florida this was the worst hotel mainly because of the beds and the breakfast experience. On a positive the pool area was very nice and very clean and in general the hotel was nice Which is why it was so hard to understand the old beat up beds in the rooms. By far the oldest and most uncomfortable bed I've ever slept in. There were literally Springs popping up every time you try to move and huge sunken indents were people have laid previously. The breakfast experience was brutal it felt as if staff really did not want us there there was no clear direction about service and when you would try to serve yourself because no one was there someone will come running out yelling at you telling you you couldn't touch anything. So each person would walk up not understanding and get admonished by staff Even though there was no clear direction or staff member posted and people are just trying to eat. At 10 AM on the dot they rushed out to have the food put away even though there were people still trying to get food because of the poor set up. They even took away the waffle batter while people were still in line waiting to make waffles. The breakfast staff appeared very inconvenienced by people coming to eat breakfast

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Good evening. We are sorry to hear that your stay was anything but exceptional. We will definitely correct the issue and look forward to you staying with us in the future.

"Great Service"

5
User 19/08/2021

We have to thank management and Josh for helping us and going out of his way. Very Happy with Hotel and staff. Would highly recommend for a stay in the Gainesville area. The pool area is clean and the sports bar was excellent

"Great place to stay at Gainesville"

5
Karar Z, Chapel Hill, North Carolina 18/08/2021

We had a wonderful stay at the BW Gateway Grand during our recent trip to Florida. The Rooms are clean, housekeeping staff are amazing, and the front desk staff very friendly. A special shout-out to Delaynie for being so helpful during out check-in. Will definitely stay at this place again!

"Team Banquet"

5
User 15/08/2021

Our track team had an amazing time (team banquet) at the Gainesville Gateway Grand Hotel and Conference Center. The whole process from start to finish was outstanding. We look forward in continuing our working relationship with them.

"Best Rest Ever"

5
User 15/08/2021

I have stayed at this wonderful hotel before, and I am super pleased to be staying again. The hotel is beautiful and clean. The room is large, and the bed is comfortable. The staff goes beyond to ensure you a pleasant stay. I will definitely get a restful break after moving our daughter to campus. Thank you Nikki!!!

"Joy, thank you Stacy and Jonathan"

5
User 13/08/2021

We had a short stay at the BW Gateway Grand on our way to Ichetucknee Springs, but both mornings we had the delight of being served by Stacy and Jonathan. They both made our breakfast experience worth the stay. Always going above and beyond to help, especially when my son forgot to spray the waffle maker and created a hot mess. Stacy quickly jumped in and helped get it fixed. Thanks again, keep up the great work.

"Best Western Gateway Grand Gainesville"

5
Gary B, Salinas, United States 12/08/2021

This was one of the nicest Best Westerns we have ever stayed at. Great service and an excellent room. Bets Western always offers good values but this Hotel is a great value. If you need a room in Gainesville, I would definitely recommend this Hotel.

"Bob and Stacy"

5
User 10/08/2021

Bob works the front desk and was always smiling and happy to attend to every need we had. At breakfast we were greeted by a happy, smiling, energetic soul who went by the name Stacy. Both of these employees made our stay great.

"Awesome"

5
User 10/08/2021

Great hotel, very clean and very nice employees. The breakfast was really good. Thank you to Stacy, Marty, and Jonathan! They were helpful and super nice. Awesome customer service. I really enjoyed my stay.

"Stacy and Jonathan Breakfast servers"

5
User 05/08/2021

Friendly, professional and excellent service for breakfast. The entire stay was worry fee from checkin to checkout. Just stopped in for an overnight rest and found the hotel well priced, courteous clean, comfortable and secure.

"tired/bad wreck on interstate"

5
marklK2949MF, Louisville, Kentucky 04/08/2021

Excellent place, but ice and vending machines down on many floors. Room was awesome. Staff excellent. Stacy served breakfast, totally awesome. She was amazing!!! Tax rate seemed high. Over all, great place to stay!

"Great hotel very reasonable really enjoyed"

5
User 04/08/2021

Had a great stay Aug 1 to Aug 4 the hotel was centrally located great check in ,room was great by pool.No problems would definitely be back next time.Enjoyed my breakfast every morning with Stacy she greeted us with a smile and very helpful to make sure all was ok .She was very attentive to our needs Great time and stay

"Great breakfast! Good location! Clean room."

4
User 03/08/2021

We stayed here because of the location, close to I-75. Room was clean and breakfast was good. Stacy served us breakfast and she was amazing! Very courteous and food was simple but fresh, coffee hot and tasty! Only 4 star due to the noisy air conditioning in the room. Everytime it kicked on, it made a loud buzzing sound like an alarm clock! Hope maintenance will fix it for the next guests.

"Breakfast service"

5
User 01/08/2021

While the service I received throughout my 5-day stay at the hotel was excellent on many levels, I wanted to highlight the exceptional service of the breakfast crew, Stacy and Jonathan. Not only were they consistently efficient, friendly and accommodating in their service, but they went out of their way to assist with taking used plates and cups to the trash receptacles, cleaning tables, asking how they could further assist, etc. Considering the exceptional service they offered, I feel compelled to give credit where credit is clearly due!

"The place to stay!"

5
Chris P, Lincoln 30/07/2021

Traveling on motorcycles with friends. Their motorcycle had a break down stopped at the Harley Davidson dealer across the street for repairs. The HD needed all day to work on it so we walked across the street to the BW told them about the issue at hand. They let us check in at 11am without an extra charge. Ebony who was at the front desk was very helpful and understood. She made sure we everything we needed and got us into rooms without any issues. I would highly recommend this hotel to any travelers going though the area. Their is a sports bar on site for an evening meal, which is great.

"NOT your typical Best Western!!"

5
User 30/07/2021

Everyone from Nicky at the front desk, to the servers at breakfast, were welcoming and professional. The rooms were very clean, beds were comfortable, breakfast selection was good and pool looked sparkly clean. We were pleasantly surprised!

"Company ordered room"

5
User 30/07/2021

Great place. Touch of elegance and grandeur. Desk staff waa wxcellent and since this trip was out of the blue provided me with any all sundries I needed Room was excellent clean and refreshing. I did not partake in the pool or other accoutrements this Hotel offered but I enoued the stay and room. Breakfast was served by Stacy and her two companions, Jonathan and the other one name escapes me. They were kind attentive and quick to service. Inwillbstay here again and again

"It was nice. Would stay here again"

4
User 27/07/2021

The hotel is very pretty from the exterior as well as upon entering. The staff at the desk is very nice and helpful. The breakfast crew (stacey and Jonathan) are very nice. Stacey is more than willing to help with whatever you need and is extremely sweet. I think the room we stayed in (king suite with a hot tub in the living room) was awesome! However I do think updating the rooms to look more modern instead of outdated like going to grandmas house for the weekend would be even better. My husband and I sleep with AC on 65 every single night but our AC wouldn't go below 72 which made it hard to stay asleep without waking up every hour because we were hot.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Pathfinder569892, Thank you for completing this review of our property about your recent stay with us. On behalf of the entire Gateway Grand staff and management team I would like to personally thank you for staying with us. I am thrilled that your stay with us was so grand. We greatly appreciate all of your feedback and will use it to implement changes to our property in the near future. We hope to see you again soon. Have a great day!

"Breakfast"

5
User 26/07/2021

Stacy attended us during breakfast and she was amazing. My cousin had a spill and she came quickly to come clean it up and take care of him. We are really happy with hotel's service especially Stacy's.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear 516antonelac, Thank you for completing a survey about your most recent stay with us. I am ecstatic about the quality of service you received during your stay as we work hard to ensure every guest gets the best service every time. On behalf of all the Gateway Grand management and staff team I would like to personally thank you for staying with us. We hope to see you again soon!

"Worst hotel stay I've ever experienced"

1
User 05/07/2021

I came to town for the difficult task of moving my father into assisted living. I was emailed an early check-in option which offered an upgrade to a jacuzzi suite for $125. Knowing this would be a stressful trip with lots of heavy lifting, I opted for the upgrade. When I arrived, they put me in the wrong room- no biggie. I was given another key to the jacuzzi suite. After about an hour, I was told that the "upgrade" was really $125 per night (this was not evident from my receipt, which only showed a $125 charge). So I was told to move to another room. Then I was told I could stay in the suite, and move the next day. When I asked when I should move the next day, I was told I would have to check out at 10am, and check back in at 3pm (?!!). I am paying for six nights at this hotel, and an entire day of that I would be essentially homeless. I asked to be put in a regular room right then. This room had a balloon on the floor, disheveled sofa cushions, ketchup on the wall, and sugar spilled all over the kitchenette. When I complained about the state of the room (the THIRD one I had been moved to), I was told it was my responsibility to tell housekeeping the next day. No apology, no attempt at offering to fix it. Several times I asked for housekeeping (they do not offer unless you ask), and they never came. At least four times, my keys did not work, and I had to keep coming downstairs to get them reactivated. I have never stayed at a Best Western before, and guarantee I never will again. Do yourself a favor, and go to a Marriott instead.

"Great service and beautiful grounds"

5
firefire422021, Saginaw, Michigan 05/06/2021

The woman that checked us in was very smart and friendly. Got us a military discount, too. The rooms looked great, and breakfast the next morning was great. I'd go back for the front desk service, though! The staff makes it worth the stay.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to complete a review of your most recent stay at our property. I am thrilled that we were able to make your stay truly grand! On behalf of the entire Gateway Grand staff I would like to thank you for your business! We hope to see you again in the near future.

"Smoke alarm battery/cleanliness"

2
rapalo17, Orlando, Florida 27/05/2021

Floor is dirty - just move the chair or other furniture to find mounds of dirt and dust. Bed and pillows are very uncomfortable. Smoke alarm battery warning started going off at 5am and front desk was incapable of resolving it, so we just couldn't sleep.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, On behalf of the entire management staff here at the Gateway Grand I would like to apologize for your stay being anything short of exceptional. We have very high standards and expectations from our entire team here and it seems like we really let you down during your most recent stay from the dust behind the chair to the smoke alarm batteries needing to be replaced. We have set up new guidelines and programs to ensure that this wont happen again to yourself or any other future guest's. I would ask if you are in the area again to give is another chance to make your stay truly grand. If there is anything else I can assist you with please feel free to reach out to the hotel and ask for me personally.

"Mold in Tub nasty and pool used by locals that pay"

1
carolineO8895OW, Morriston, Florida 25/05/2021

Tub had mold all around the drain plate and the grab bar. Also in the grout and tile grout. I am talking about dripping mold around the grab bar in tub, Gross. I told front desk who had housekeeping come wipe it down again, Hair was in tub also. The mold was still there after they left. I took photo's and posted on maps of how gross it was. They sell pool passes to the locals and the swimming pool was so packed you could not get into it and no seats around pool. Lots of locals teaching their kids to swim it was not relaxing and disappointed as I was looking forward to the jacuzzi. But good thing I couldn't get in jacuzzi, it did not look clean the next morning and had lots of strong urine smell and bubble foam. Room was nice and breakfast was okay other then that. Workers were very nice.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, I would like to start off by apologizing for your most recent stay with us being anything short of spectacular. I would also like to say that your room is not a current example of the level of quality that we expect at this establishment. We are taking all necessary actions in order to maintain all cleanliness guidelines set forth by our company to ensure this does not happen again. I would ask if you are in the area again to give us another chance as your most recent stay with us was not a true depiction of what our property has to offer. If there is anything I can do for you in the future please feel free to reach out to the property and ask for me.

"Great Looking Outside, Rooms were Outdated!"

3
RCA1012, Gainesville, Florida 14/05/2021

The outside and lobby looked great. The outside and lobby area were nicely decorated and looked new, The room is a completely different story. The rooms were very old and tired looking. Not worth the price charged.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to complete a review of our property. We greatly appreciate your feedback! We will be implementing your feedback into our property to ensure a better stay for all guests. I would like to apologize for not living up to your expectations and would like to ask for you to give us another chance to make your stay truly grand. Again thank you for your feedback and we hope to see you again in the near future.

"Horrible beds and poor housekeeping service"

2
User 07/05/2021

We will not be back. The mattresses were horrible. We had to request multiple times for clean towels and toilet paper. The room was not very clean and there was no option for housekeeping during our five night stay.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, I would like to start off by apologizing for your stay being anything short of exceptional. It seems that we really dropped the ball all the way around during your stay. We are doing things a little different right now to due to the current pandemic, however you should have still gotten a letter a the start of your stay stating all the rules of requesting service. It seems like you did not get one and for that I greatly apologize. We are working harder than ever during these times to make everyone's stay as clean and enjoyable as possible. I would like to ask for you to give us another chance to make you stay truly grand as your most recent stay is not an accurate depiction of our property. If you have any questions or would like to speak to me directly please contact the hotel and ask for me.

"Business Trip to Gainesville"

5
User 05/05/2021

Had not stayed at a BW in years, this was a great experience. Clean rooms, welcoming staff, and a big value add was the shuttle. The on-site restaurant has delicious food and extremely helpful service. Will stay here again when in the area.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Customer, Thank you for such a terrific review of our property. During these times we are working harder than ever to make every guest stay as enjoyable and care free as possible. We are glad to hear that all our hard work is paying off. Thank you on behalf of all the staff here at the Gateway Grand for staying with us. We hope to see you again soon!

"Great stay"

5
375ron, Pinellas Park, Florida 03/05/2021

Stayed at the best Western Gateway Grand: The check-in was fast professional and much easier than most places. The rooms were in excellent condition, the beds got very comfortable, everything was clean, and also had a restaurant in the hotel which the food was excellent. A fantastic stay for two days. Would recommend to stay there, they take care all your needs, and all you do is enjoy it..

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Customer, I am thrilled that your experience here at our property was so wonderful! Thank you for such a great review of our property. We hope to see you again in the near future.

"Great employees but filthy hotel"

1
5lynnes, St Augustine, United States 20/04/2021

Positive first. The employees were excellent. We got early check in. No restaurant on site until 3pm. Food cold for meetings and wait staff very under staffed. My room was filthy. Mold in shower, commode black mold rings, pink nail polish on floor in bathroom. Granted I should have called down and reported before Sunday morning but was in meetings whole time. Staff said a 20% discount but only gave on one night. I do not recommend this hotel. In talking to staff member, the hotel is very old and has major mold issues. Too many good hotel choices in area to use this one

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, I would like to start off by apologizing for your stay being anything short of spectacular. I have personally looked into all the issues in your room that you stated above and we have corrected any and all issues that we found. I am not sure who you spoke with about the mold issues in the hotel but I assure you we do not and have not had a problem with mold at this property for the entirety of the hotels lifespan. I greatly appreciate you bringing up the issues you thought we had at this property so we can better serve all guests in the future. I hope that if you are in the area again you will come back and give us another chance to make your stay truly grand.

"Clean, convenient and a great breakfast"

5
RSwarthout, Ocean Springs, Mississippi 13/04/2021

The room was very clean and convenient to the interstate. They serve a great full breakfast. Every staff member that I encountered was super friendly and helpful! I left my Ipad in the room, called the hotel and they kept my Ipad until I came back through Gainesville a week later.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, Thank you for taking the time to review your most recent stay at our property. I am thrilled that we were able to meet your needs by holding on to your Ipad until your return. On behalf of every staff member here at the Gateway Grand I would like to thank you for staying with us. We hope to see you again in the near future.

"Not Clean & run down"

2
wenlarmstrong, Sanford, Florida 12/04/2021

Clean your rooms better. Dirt was mopped into corners of the bathroom floor, back of doors were dirty with finger marks, appliances and walls were not wiped down and were dirty. No tissues provided in the bathroom. Very disappointing amid COVID concerns. No signage or acknowledgement that room was disinfected properly for COVID. I was not confident touching the surfaces of anything in the room. The bedding did seem to be well laundered and fresh, but the bedspread was worn and almost ripped away in places. Shabby. And we noticed on the way out that one of your maids was servicing a room in BARE FEET. Her crocs were sitting in the hallway. To me, that's a serious health issue. We have stayed at this hotel intermittently for many years, I was disappointed to see how run down it has become, especially for the prices you are charging. May not return until there are renovations.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, I would like to start off by saying thank you for completing a review regarding your most recent stay at our property. I would also like to apologize, for everything that occurred during your stay with us. It seems we really dropped the ball on your room and that by no means is acceptable by any standards of this property. I will be looking into this personally to see what happened. I will also be looking into the staff member that was not wearing any shoes and will be taking the necessary actions to ensure this wont happen again. So again thank you for bringing these items to my attention. As a valued customer I want you to know that in no way does your recent stay reflect our everyday operations at this property and again I would like to apologize. I hope you will give us another chance to make your stay truly grand as it was in the past for you. Thank you have a great day.

"Great overnight stay"

5
SoFlaHarley, South Florida 04/04/2021

I chose this hotel as an overnight stay on my way to Georgia because of the reviews. I was not disappointed. The hotel was very nice and the staff was friendly and helpful with directions to the local supermarket. The room was clean and the bed and pillows were comfortable. Because I had a very early check out so I didn't check out the free breakfast. Any future overnight stays will be at this hotel.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Customer, Thank you for taking the time to leave a review on our property. I am thrilled that you had such a wonderful experience at our property even if it was just a short one. We look forward to seeing you again in the near future. Have a great day.

"Great experience"

4
User 03/04/2021

Location of hotel was perfect. The staff were very respectful and helpful. Shuttle drivers, Brian and Mike were awesome. Brian especially told us a lot about Gainesville and suggested some cool sites to visit. Hotel room was clean and housekeeping was punctual as well. Highly recommend for visitors in the Gainesville area.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for taking the time to review our property. Your kind words mean a lot! I would also like to personally thank you for staying with us here at the Gateway Grand, on behalf of the entire staff. I am thrilled that Mike and Brian both were able to provide you such exceptional service! We hope to see you again in the near future.

"Pleasantly surprised"

5
Kay0071, Parkland, Florida 01/04/2021

Pleasantly surprised! I had swore off BW from a different experience at a different hotel. Abrue at the front desk was welcoming, and had a bubbly personality. She was informative on the perks of BW too. The rooms are dated, however clean. They have a full complimentary breakfast, and also have a sports bar connected to the hotel for food/drinks. Once you are here there is no need to leave for dinner etc. The hotel is quiet, and the AC is cold. The parking lot is lighted in the evening, and is self park. They have a fitness center and pool area. I would stay here again.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for taking the time to complete such a stunning review of our property. On behalf of the entire Gateway Grand staff I would like to personally thank you for staying with us. We greatly appreciate your kind words and support of our local business as we strive to make everyone's stay as good as yours. I am glad that we were able to put faith back in your mind about BW products. We hope to see you again in the near future.

"No refunds"

1
User 19/03/2021

We were unable to stay due to a medical emergency and they do not allow refunds. We tried to cancel and the front desk staff was nice but the manager would not allow it. The room could have gone towards someone else and given that there was an event going on, I'm sure someone would have purchased it. Instead we were charged 300+ dollars for a room we couldn't even use.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for bringing this to our attention. I would like to apologize for the inconvenience that you have gone through. If you are in the area again I hope you will give us another opportunity to make your stay truly grand.

"Excellent place to stay"

5
jcole_10, Vermilion, Ohio 19/03/2021

We have stayed at this Best Western several times, usually twice a year on our way to southern Florida. The lobby is beautiful. The rooms are nice. The breakfast is very good. There is a restaurant attached that has excellent food. Around Christmas time there is a beautiful tree with a Victorian village around it in the lobby.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you so much for the kind and uplifting words about our property. On behalf of the entire Gateway Grand staff I would like to personally thank you for staying us. I would also like to thank you for your continued support of our property throughout the years. We look forward to seeing you around Christmas have a wonderful day!

"LOVE staying at this property!!! The hotel lobby and rooms are always clean! Great place with pets!! Staff is awesome"

5
royalragstoriches, Leesburg, Florida 07/03/2021

We LOVE staying here! Rooms are always clean! Staff is awesome! It is a great place to stay with pets! Great location! Restaurant on the premises. Conveniently located! Outdoor space for dogs! Shopping nearby.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you so much for the stunning review! On behalf of all the staff members here at the Gateway Grand I would like to personally thank you for staying with us and also for the kind and uplifting words about our property and staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again in the near future.

"Great shuttle service"

5
User 28/02/2021

The shuttle service to & from Airport, and to & from business/work destination was great, complimentary and very helpful, timely. The shuttle driver Mike McWilliams was great!! always present before time for all pick-up and drop-off services.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for completing the survey regarding our property. I am thrilled that we were able to provide you with such a superior level of service with our shuttle. We like to make sure that even though you are away from home you still have all the conveniences of home just a van drive away. I am ecstatic that Mike was able to provide you with such exemplary service. On behalf of all the team members here at the Gateway Grand I would like to personally thank you for staying with us. Thank you for giving us a chance to make your stay truly grand, we hope to see you again in the near future!

"Valentine's day"

5
User 15/02/2021

Staff went out of their way to provide us with a unforgettable experience. The room was clean and spacious. The room service was outstanding and food choices were fantastic. Thanks Ebony in the front desk

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for completing this survey regarding our property. I am thrilled that our staff was able to make your stay truly grand, as we pride ourselves on being number one in customer satisfaction. It is always nice to hear that we are still upholding that value of customer care and customer service as we like this to be a home away from home for every guest. On behalf of all the team members here at the Gateway Grand I would like to personally thank you for staying with us. We hope to see you again in the near future. Have a wonderful day!

"Healthcare Professional"

5
User 08/02/2021

This Hotel exceeds the standards of their competition. Great Location, Great Hot Food, Exceptional Service, Extra Large Rooms, well maintained, State of the Art Amenities, Room Service, Conference Room Great for Retreats and Romantic Get-A-Way. Great Prices, Very Well Maintained and constantly Sanitized for everyone Safety. I will return with Family Members and Friends Soon.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to complete the survey in regards to our property. I am ecstatic that you had such a wonderful experience here at the Gateway Grand. On behalf of the entire team here at the Gateway Grand I would like to personally thank you for staying with us. I would also like to thank you for your kind words about our property. We take your safety as well as all guests' safety very seriously and we take pride in how we clean and sanitize so every guest has the same experience that you did. Again I would like to thank you for staying with us and for your kind words about our property. We hope to see you again in the near future so we can continue to make your stay truly Grand. Have a great day!

"Nice Hotel. Great Price."

5
User 06/02/2021

This is a very nice Best Western. Large lobby and breakfast room. Conference space is available at this location. There is an attached restaurant on the property, Gators Den. Customer service during check in was exceptional, Ivy and Audra are assets to this hotel. Would definitely stay here again.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for taking the time to complete the survey regarding our property. I am thrilled that you had such a wonderful experience here at the Gateway Grand. On behalf of the entire team here at the Gateway Grand I would like to personally thank you for staying with us and for the kind words about our team members. We hope to see you again in the near future. Have a great day!

"Great stay"

5
Susan and Jeff J, Columbus, Ohio 02/02/2021

We stopped with our dog for the night and were very comfortable and well cared for. Kudos to Ivy and Audra who helped us check in to our room. Breakfast was very good and the hotel took Covid seriously. I was comfortable with their precautions.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for taking the time to complete the survey regarding our property. We are thrilled that your stay with us was so wonderful. I am also thrilled that you had such a great experience with Ivy and Audra at the front desk and that they made a lasting impression on your stay. I am ecstatic that you felt safe and comfortable at our property as we take all necessary precautions to make every guests' stay feel as normal as possible while still abiding to all restrictions set in place due to Covid-19. After all our property is a home away from home and we treat it as such. Again thank you for you kind words regarding our property. On behalf of all the staff members here at the Gateway Grand I would like to personally thank you for staying with us. We hope to see you again in the near future.

"BEST STAY EVER"

5
ronaldwC8442EC, Lehigh Acres, United States 27/01/2021

If you are looking for an upscale motel with professional staff and facilities, look no further. The opulence from the drive up to lobby and inside facilities is top notch and very impressive. The staff is professional in dress, appearance and demeaner. Best stay ever anywhere.

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you for taking the time to fill out the survey regarding your recent stay with us. We are thrilled that your stay with us was so wonderful starting at the time of your arrival through the time of your departure. I would like to say thank you again for the outstanding compliments that you gave us about our staff members here at the Gateway Grand. Your business is very important to us and we value your feedback greatly, both good and bad, and we use this feedback to implement changes throughout the property to help make all guests future stays as wonderful as yours, and to continue to make yours wonderful again and again. We hope to see you again in the near future.

"Clean, great breakfast, wonderful staff"

5
User 25/01/2021

We enjoyed our stay. Staff is extremely nice and accommodating. Every hotel should be like this. We didn't use gym due to covid. Immaculate. Quiet. nicely decorated. Great breakfast. Staff extremely professional. Highly recommend

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you so much for taking the time to fill out the survey regarding your recent stay with us. We are thrilled to hear that your stay with us was nothing short of exceptional. We are also thrilled that you had such a wonderful interaction with our team members here at the Gateway Grand. Your business is very important to us and we value all feedback, good and bad, as we implement this feedback to better serve all future guests including you. On behalf of all the team members here at the Gateway Grand I would like to personally thank you for staying with us. We hope to see you again in the near future.

"Best Best Western"

5
Bob19512014, Gulfport, Florida 07/01/2021

We picked this motel based on their TripAdvisor reviews. This motel is outstanding. Staff is super friendly and helpful. Room was spacious, quiet, clean. Building is close to the interstate. Safe breakfast buffet in the morning. Perfect for one night or many nights of stay. Pool area is gorgeous. Will visit again!!!!!!

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you so much for taking the time to fill out the survey about your recent stay with us. We are thrilled to hear that your stay with us was nothing short of exceptional. I am ecstatic that you had such a wonderful experience with our team here. Your business is very important to us and we value all feedback, good and bad, as we use this feedback to better serve all future guests including you. On behalf of all the team members here at the Gateway Grand I would like to personally thank you for staying with us. We hope to see you again in the near future.

"Great place to stay"

5
neverettfedhome, Chattanooga, Tennessee 07/01/2021

When traveling it is so nice to stay in a nice hotel with plenty of room. BW has suites in their hotels now. It was no nice not to have to sit on the bed! The exterior as well as inside was beautiful. The Christmas decor was outstanding and our room so nice we deliberately looked for a BW on our way home. Stay here...you wont be sorry!!

Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you so much for taking the time to fill out the survey about your recent stay with us. We are thrilled to hear that your stay with us was nothing short of exceptional. Your business is very important to us and we value all feedback, good and bad, as we use this feedback to better serve all future guests including you. On behalf of all the team members here at the Gateway Grand I would like to personally thank you for staying with us. We hope to see you again in the near future.

"Best. Hotel"

5
vickic537, Fort Pierce, Florida 03/11/2020

I highly recommend staying at this hotel. I experienced car trouble on interstate 75 and had to pull off. The Best Western Gateway Grand Gainesville exceeded all of my expectations. The front desk was so helpful and friendly. The room was nice with small refrigerator and a Keurig coffee maker. I plan to make this hotel my place to spend the night when I'm on the road to and from Georgia.

"Great Stopover"

5
User 24/10/2020

We stopped in Gainesville to see family. Great location, Great value, easy location to base from. Room was good! All in all an excellent stop for us. Located right off the interstate, easy to find and close to everything we needed.

"Family Vacation / Locally"

5
User 24/08/2020

My family and I enjoyed our stay, ALOT. Wife, and 2 teen aged sons and dog loved our stay. The location is central, the property is clean, updated and has everything needed. I enjoyed laps in the pool, the fitness room, the Gator Bar/Restaurant and the friendly staff. The beds were comfortable, the internet was strong(The kids loved that) and the location was close to springs and more. We hope to be back soon. Thank You

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
It is always music to our ears when we hear that our guests had such a wonderful time here at our property! We are thrilled to hear that you enjoyed your stay here with us and were able to experience some of the amenities that we have to offer! Thank you for this very kind review and we hope to see you again in the near future!

"3 Day Stay"

4
User 12/08/2020

Clean, but you need to wipe down common areas for your own protection. Air conditioners seem to be the worst neglected during cleaning and the bathrooms were not pristine. The management addressed our concerns and we were happy with the resolution. The food was great from the bar and grill.

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to provide us with this feedback. Constructive criticism such as this is is always important and useful in helping us improve and work towards providing a better experience for yourself and other guests in the future. I am thrilled to hear that we were able to make things right for you and hope to see you back again in the near future!

"bait/switch"

1
User 31/07/2020

I had a reservation deal, went to the hotel, and first the front desk guy says his card reader does not read chip cards. Really. So he asked if he could have my card and enter it manually. I let him have it, but that seemed wrong. Then he told me that the card was rejected, and I would have to pay cash, which would be triple the price. I left. La Quinta accepted my card. no problem.

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to leave us this review. We here at the Gateway Grand have standard card reading machines that comply with all types of credit and/or debit cards and banks. In order to try and accommodate you, we attempted to manually input your card information as a way to show you that we were doing absolutely everything that we could to try and figure out the reason for your card being rejected. When giving the option to pay cash, this was simply another way for us to try and troubleshoot and accommodate you so that we could get you checked in and off to enjoy your stay here with us. We do not require any additional payment whatsoever if a guest chooses to pay for their stay in cash. We only ask in this case that the guest provides us with an extra $100 incidental hold at check in, which will be returned at check out time, provided that everything in the room has remained in good condition. We are deeply sorry to hear that this is how you felt about that situation and sincerely hope that you enjoyed your time in Gainesville.

"Pet friendly hotel right off the interstate"

3
jkdaves, Oxford, Mississippi 29/07/2020

We enjoy this hotel every time we pass through Gainesville. The staff is always very helpful. We travel with our pet and we enjoy the 1st floor rooms near the lobby. There is easy access to a large field for exercising your pet. There is free parking and internet. There is a pet fee, but worth the additional $$ for this great hotel. The restaurant on site is easy and open. Basic bar food. Pool and hot tub areas are great. Their grounds need some attention(during Covid crisis this is an area that they are cutting corners, obviously). Room was very spacious and clean. We will stay here again.

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely thrilled to hear that you enjoy the experience here at our property that you continue to return every time that you are in town! We greatly appreciate you choosing our hotel and look forward to providing you with plenty more wonderful stays to come!

"Homeward Bound"

4
User 26/07/2020

Very Nice hotel! Well keep and clean ! Friendly staff! My wife and I had been flying and driving ALL day and needed some sleep. This hotel was convenient and was easy to access from the highway!! Only problem was it was in Gator country!! Go Canes!!!!

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for the wonderful review! We greatly appreciate the kind words and humor regarding your recent stay at our property! It is great to hear that we were able to provide you with not only a relaxing and convenient stay, but a friendly and clean experience also. We hope to see you again on your next trip through Gainesville!

"Great Property and staff"

5
kimberlyskeel, Naples, Florida 25/07/2020

My stay was great. Desk staff were quick to check in and provide info needed. Exceptional lobby deco. Great property. Hotel restaurant on site was a great convenience, Comfortable and clean rooms. Would stay again.

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
We here at the Gateway Grand truly appreciate your kind words regarding our property. It is always such a pleasure to hear that our guests enjoyed every aspect of their stay. We look forward to seeing you again soon so that we can provide you with yet another wonderful experience!

"The best place"

5
sylviasmith172020, Gainesville, Florida 21/07/2020

Me and my family had a blast and can't wait to do it again. I will tell anyone they should go to best western it's the place to be.me and my family had an great time. the place was nice and clean and had fun.

Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely thrilled to hear that you and your family had such a blast here at our property! It is always great to hear that our guests feel safe and comfortable here with us! Thank you for the very kind words and we look forward to your return!

"Hidden gem in Gatorland"

5
User 07/07/2020

while traveling to Gainesville on business last week, our team chose this BW location based on all the particulars... location, price, expected value, amenities and past-experiences with the brand. We were not disappointed in the least. In fact, we were quite pleased with how each member of the staff we came in contact with went out of their way to engage us and see if there was something additional they could do to make our stay even more pleasant. In these days of CoVid-19, that is indeed a daunting task for ANYONE in the hospitality industry, and this BW property came through in flying colors! The grounds both inside and out are kept immaculate; the rooms (at least our two) were clean, bright and serviced with fresh linens and towels. The bed was short of luxurious, but quite inviting and most-importantly, quite comfortable, providing a much-needed and refreshing sleep after a long day in the field. The swimming pool and surrounding deck area are equally as inviting, providing much needed space for all guests to remain at a distance while enjoying everything you'd expect from a pool/whirlbool and deck area, including not one, but FOUR gazebos that provide much-needed shade from the Florida sun during the day, not to mention the perfect area to sit and enjoy some comfort foods by-way of the on-site sports bar. Best of all, to order your food, you need go no farther than the dedicated service-phone right on the pool-deck area to place your order and have it delivered right to you! Although I did read the review from a disappointed guest from May of this year, I think they were unfair to this hotelier regarding "Breakfast in a bag" I am sure it was explained to them both in writing prior to booking as well as when first arriving (as was the case with us not only on this stay, but two prior stays at BW locations in other cities) that such protocols were put in place specifically for and on behalf of guest-safety. While I too turn a furled brow at this situation, I know it is with the best intentions on the part of ALL hotels, not just this one to keep their guests as safe as is possible during these trying times. I support such protocols, and moving forward, I do hope arrangements can be made in the not too distant future for BW to return to a "REAL" breakfast as soon as they can figure out how to accomplish such a task while not skimping on safety. This is a small price we guests must bare in these days of CoVid.

Natalie Edwards, General Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you so much for this glowing review! We are so delighted to hear about the wonderful experience you had while staying at our property. Even during these challenging times, we are happy to do everything that we can to accommodate our guests in every way possible, so to hear that this impacted your experience in such a positive way is very important to us. On behalf of everyone here at the Gateway Grand, we would like to thank you for taking the time to review our hotel and we truly hope that we will be able to see you again very soon!

"Rooms were dirty and floor had not been swept."

1
User 25/05/2020

We had set up a block of rooms for our daughter's wedding. While some of the rooms we booked were cancelled due to COVID-19 and scaling down the wedding, we still used several for immediate family. We stayed at this hotel for 3 nights. Room needed to be swept and even though I asked for this to be done each day, it was not. Breakfast was in a bag. Room never was cleaned and I had to ask for fresh towels. Elevator broke on the third day. We will not be using this hotel for our larger event in November.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to review your stay here at our property. On behalf of everyone here at the Gateway Grand, I would like to apologize for not meeting your expectations. Due to COVID-19 and to protect yourself and our staff, we are currently facing a few limitations such as limited room service options and not having the ability to provide a full hot buffet breakfast. We appreciate your understanding during this extremely challenging time. We are very sorry to hear you say that, and we hope that you will consider staying with us again here in the future so that we can have a chance to provide you with a truly wonderful stay.

"Great stay"

5
mcabeesj, Ormond Beach, Florida 10/04/2020

First time staying at this hotel and was very pleasantly surprised with a great hotel, staff and service were all excellent. Great hot breakfast and a beautiful pool area. I highly recommend this hotel!

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely thrilled to hear that you had such a wonderful stay here with us, and we hope to see you again on your next visit to Gainesville!

"Great experience!"

5
Elizabeth B, Harpswell, Maine 19/03/2020

Location convenient (just off I 75); breakfast and restaurant better than typical; staff friendly, efficient and capable. Ample parking for larger vehicles. Facility clean and well decorated - inviting. I was there just as coronavirus exploded and an event I intended to attend was cancelled. To my surprise - astonishment - I was not charged for the unused days. I thought that was a very generous gesture, especially since the hospitality business is taking such a huge hit, and I appreciate it.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to write this wonderful review regarding your recent stay here with us! Even during these challenging times, we are happy to do everything that we can to accommodate our guests in every way possible, so to hear that this impacted your experience in such a positive way is more important than anything to us here at the Gateway Grand!

"Family friendly hotel"

5
User 16/03/2020

Great hotel, with pool, jacuzzi and breakfast. Very clean and pleasant. Would stay there again. The room has a mini fridge and we were given drinks and snacks upon arrival. Cookies and coffee in the lobby.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are thrilled to hear that between the quality of our hotel and the wonderful amenities that are offered, you had a fantastic stay here with us! Thank you for the kind review, and we hope to see you again on your next trip to Gainesville!

"Great service and value"

5
Steve-Ocala, Ocala, Florida 16/03/2020

We just completed a week long event with 240 people. The hit it out of the park....great job! The staff went over and above expectation when we had some supply issues due to the current Corona Virus issue.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you Steve, for your wonderful review and your kind words! It is always a pleasure to hear that we were able to provide our guests with such a positive experience. We hope to see you and your group again in the future so that we can have the chance to make your next stay here with us an even better one!

"Best Western Plus( h )"

5
Darrell T, Moline, Illinois, Usa 06/03/2020

We felt that every aspect of our stay was a great experience.This hotel was a Best Western brand. I asked the front desk why it wasn't a PLUSH..or a Plus..They told me. We thought it deserved the recognition because it was an Amazing Property. Our room was nicely appointed and extremely clean. The beds were very comfortable. The T.V. selection was great. The internet was fast. Breakfast was hot and they had a great selection of items. Thank You!

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for this absolutely wonderful review on our property! We are delighted to hear that everything about your stay here with us was exceptional! We hope to see you again soon so that we can continue to provide you with a top of the line hospitality experience!

"Amazing customer service! "

5
BrittanyW688, Cape Coral, Florida 01/03/2020

When we checked in we were given the wrong room, Fran at the front desk had us in a new room in literally 2 minutes. It was a long day of travel and BMX so we really appreciated her smile and efficiency! On our checkout morning we were rushing to get to the BMX track and our truck wouldn't start. I ran into the office and Kristin at the front desk didn't take a second to question, she grabbed her car keys and ran out to give us a jump. I can't say enough how wonderful these ladies are! Not to mention how comfy the beds are!

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
I would like to sincerely apologize for any room mix-up during your stay here with us. We are all absolutely thrilled to hear that your interaction with our staff was such a phenomenal one! As the front desk manager I am personally very proud of my staff for going above and beyond for you and will make sure that this is passed along to them! Thank you for your review, and we hope to see you again on your next trip to Gainesville!

"Excellent service"

5
User 19/02/2020

Service with a smile! The staff is extremely helpful and knowledgeable. Rooms are nice, clean and feels like home. I'm in the area often for work, having a gym and restaurant at the hotel eliminates any extra travel. Pool view is not bad either! If I'm in Gainesville I'm at the BW.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely flattered to hear that you have such wonderful things to say about our hotel! Thank you very much for your kind review and for your loyalty to the Best Western brand! We look forward to having you here the next time you are in Gainesville!

"Easy access"

4
dortellj, Miami Gardens, Florida 17/02/2020

Being a Best Western Rewards customer, my first pick is always Best Western hotels. The Gateway Grand was right off I75 and close to many places to eat. The room was very comfortable and clean. I would recommend it, if you are in the Gainesville area.

"Great ending to nightmare trip"

5
cnlockwood01, Columbia, Missouri 09/02/2020

Quick friendly and fast. 6 hr travel to Florida turned into 30 hr horror story due to bad weather. Routed 120 miles from original destination we found this Best Western and were taken care of by night staff in A plus manner.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Although we are incredibly sorry to hear that you had such a rough journey on the way to Florida, we are absolutely thrilled to hear that we were able to turn your whole experience around and provide you with such a pleasant stay! We greatly appreciate you letting us know how welcoming our staff and property was, and we hope to see you again on your next trip through Gainesville!

"Great stay"

5
lheyen, Bogart, Georgia 29/01/2020

The room was great, the staff was super friendly. On the second day they ran out of napkins and some food before bfast was over but it was also because of the high volume. Overall, it was a great experience.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely thrilled to hear that even through this busy week, you were still able to have a wonderful time here with us and enjoy our hotel to the fullest extent! Thank you for taking the time to review our property, and I will be passing your comments along to our breakfast team so that we can work towards ensuring a truly perfect stay for yourself and others in the future!

"Savage Review"

5
User 21/01/2020

I was lucky enough to have gotten checked in by Fran and Loida this evening. It is so nice to see such welcoming faces. They were quick and efficient with checking me in.I love love love their personalities. This is a much much needed bonus to end a full days work. Thanks for providing the traveling public with these 2 smiling faces. I will return time and time again.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We here at the Best Western Gateway Grand pride ourselves on giving our guests the best in customer service experiences, and so to hear that Loida and Fran made your stay such a wonderful one is very exciting! Thank you for the kind review, and we hope to see you again and greet you with more smiling faces on your next trip to Gainesville!

"Beautiful property, lots of good places to eat nearby, convenient to I-75"

5
My02CentsWorth, Beavercreek, Ohio 21/01/2020

This motel has one of the nicest BW public areas I've encountered after staying at dozens of BWs...less than a minute off I-75 but no highway noise. Five minutes down the street are literally dozens of restaurants, plus an on-site grill. Very good breakfast, lots of options and things were kept replenished. Rooms are very nice, wi-fi worked well with no glitches...what's not to like. Oh, and the price was good too--try and pick up a coupon book at one of the rest stops along the interstate.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We greatly appreciate all of your many kind words, and to hear that we have one of the nicest public areas you have ever encountered is an honor to hear! We are thrilled that you enjoyed your stay here with us, and hope to see you again soon!

"Always a great stay here"

5
User 20/01/2020

We stay here every year for our rose convention held at this hotel. It has always been a great experience. They are extremely nice to older people, and helpful in every way when you have questions. This time my roommate accidentally left a lot of money on her bed and when we returned to the room the bed had been made up and all the money and items replaced just as they were. Nothing was missing. As a woman I have always felt safe at this hotel, and it is no surprise to feel even safer with trusted staff like Candy, our maid that day. There is lemon water in the lobby, freshly baked cookies in the late afternoon, a small fun restaurant around the side of the hotel, plenty of parking, free breakfast overlooking a pretty pool, and right off I-75. Easy to see and find.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely ecstatic to hear that you and your group had such a pleasant time here with us! We are always happy to have your group in house, and to see all of the beautiful roses that you bring! Thank you for your kind review and also for bringing such a wonderful and interesting group to our property! We hope to see you and your group again soon in the near future!

"florida trip"

5
User 18/01/2020

stay was very satisfying pet friendly room was terrific, no smell, very clean staff were very polite and cheking in was a breeze and the same for checking out continental breakfast was fresh and abundant

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
What a wonderful review all around! We are absolutely thrilled to hear that you had such a great stay here with us, and we hope to see you and your pet back again in the future for another terrific stay!

"Great place for groups"

5
learntoscuba, Levittown, New York 18/01/2020

Our Scuba Diving Group has used the Best Western Gateway Grand in Gainesville for a few times in the past. We have always had a great experience. Very nice hotel and a great location. Great for groups...

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
It is always a pleasure to have your diving group return to stay here to stay with us, and we greatly appreciate your loyalty to our hotel! We hope to see you continuing to stay at our property while diving in the Gainesville area so that we can have the chance to make each stay better every time!

"Beautiful Hotel! Nice Stay!"

5
RNursie146, Coconut Creek, Florida 16/01/2020

The hotel is beautiful. Front desk wasn't the friendliest. Ordered dessert from the on site restaurant. The staff was awesome and very friendly. The dessert was delicious. There is complimentary breakfast. Hot and cold options. The breakfast area is very nice and very clean. We have already booked our stay for next month! Highly recommend this Hotel!

"Excellent place to stay"

5
W4136XWmary, Waikiki, Hawaii 14/01/2020

The hotel is very pretty, modern and inviting. The price was good. The breakfast was good with plenty of options. The bed was comfortable. The pool area was very nice. There is a great restaurant very near called Wahoo which was great.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are so glad to hear that you had such an excellent experience here at our property! We appreciate your kind words, hope to see you back again soon, and encourage you to try out our delicious on site restaurant the "Gator's Den Sports Grill" the next time that you are in the Gainesville area!

"Super classy hotel"

5
jcole_10, Vermilion, Ohio 09/01/2020

We always stay at this hotel on our way to southern Florida and usually on our way home. They have very decent rates. The lobby is very glamorous especially around Christmas with its large tree and unique English village all around it. The king suite rooms have a nice layout and comfortable beds. Breakfast has a lot of choices with several different stations. There is an attached sports bar with cozy ambience and great food. The hotel is very easy to get to from I 75.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are overjoyed to hear that you had such a marvelous experience here at our property! It is always great to hear that our guests around the holidays appreciate all of the holiday decorations that we put up for everyone to see! Thank you for your review, and we hope to see you again soon on your next visit to Gainesville!

"Super Hotel Stay"

5
User 02/01/2020

We picked the best western because it was pet friendly and lo and behold it was! The hotel was beautiful and the room was clean and spacious. The staff was accommodating and the breakfast was fabulous; a full meal. We were very impressed! We enjoyed the visit.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely thrilled to hear that we were able to provide such an accommodating and wonderful stay here for yourself and your pets! Thank you for this marvelous review, and we hope to see you again soon!

"Clean Comfort"

5
User 01/01/2020

We won't stay anywhere else in Gainesville Florida but the Best Western Gateway...it's beautiful inside and out and the staff has excellent customer service skills, along with the most important thing.... comfortable beds and crisp, clean white linens. They do not disappoint.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely ecstatic to hear that you enjoyed your time here with us to such an extent! Thank you for this very kind review, and we look forward to seeing you on your next trip to Gainesville!

"Clean hotel with dated rooms"

3
User 31/12/2019

This is the second time we have stayed at this Best Western during the holidays. We will probably continue to stay there when we come to Gainesville. The lobby is beautifully decorated and the overall look is very well done. My only complaint is that while the rooms were nice and had some updates, the bathroom areas featured broken tiles, a leaky faucet, and dim lighting. The staff was wonderful, the rooms were quiet, and we had a good time.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to write a review on your stay here with us. We are happy to hear that the staff and amenities made such a positive impact on your experience here at our hotel. By giving us your feedback, you are helping us to provide an even better stay for you and other guests in the future! We hope to see you again on your next trip to Gainesville!

"Decent but dated"

3
savageheidijo, Orlando, Florida 30/12/2019

As hotels go on the road or I-75 corridor, this hotel is not bad. The bed was comfortable but the pillows were way too large and hard (read neck ache), there was a full breakfast offered with the room even if the coffee was a bit weak, the rooms had a Keurig. The room was clean but a bit musty, probably just due to age. A nice touch was have 2 luggage racks so you did not have to put your luggage on the floor. I had a King suite but did not use the pull out couch so I have no idea if that was comfortable. The towels were amply large but scratchy.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to review our property. We appreciate the kind words, and will work hard to use your suggestions to provide better stays for you and other guests in the future. We hope that you will consider staying with us again soon so that we can have the chance to provide you with a truly grand stay!

"Nice hotel"

5
linash901, Oklahoma City, Oklahoma 30/12/2019

We stay here every time we visit our son and daughter-in-law. Have stayed twice this year. The hotel was beautifully decorated for Christmas. All of the staff was courteous and helpful. We especially appreciate the breakfast staff. We love the scrambled eggs and bacon. The fresh yogurt machine is great. Loys of choices!

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for this glowing review on our property! We are excited to hear that you choose us as your Gainesville home away from home during every trip! We hope to see you again soon, and look forward to providing you with another wonderful stay!

"Great place But!!"

3
User 20/12/2019

Wife went to get ice opened lid to ice bucket and it was never changed out from last guest. Just melted water in bag, makes you wonder what else wasn't changed! But staff changed it out but wasn't fast at all!

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to review our hotel! On behalf of everyone here at our property I would like to apologize for any part of your stay here with us being anything less than phenomenal. We will use your feedback to improve upon the experience for you and all other guests in the future. We hope to see you again on your next trip to Gainesville!

"Excellent Customer Service"

5
User 19/12/2019

Overall stay was great...Staff were super helpful and accommodating. All shuttle drivers were on time and courteous and great conversations with Mike McWilliams! Great food and food service at the grill.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
We are thrilled to hear that you had such a great stay here with us! It is always wonderful to hear that our staff was able to make such a positive lasting impression on our guest's experiences! Thank you for the outstanding review, and we hope to see you again soon!

"Friendly Reception"

5
mubangaeu, Ocala, Florida 17/12/2019

Best Western Gateway Grand offered a five-star stay at affordable price. The reception was so friendly and helpful that they made me feel at home. If you are ever in Gainesville, Florida and need a clean and nice place to stay, Best Western Gateway Grand is the place for you!

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
It is always a pleasure to hear that we were able to make our guests feel at home here at our property! Thank you very much for your kind review, and we hope to continue being your Gainesville home away from home!

"Best of the Best Westerns"

5
Port-A-Fan, Cape Coral, Florida 07/12/2019

Upscale for a Best Western. Above average breakfast area and lobby. Small bar & grill attached to the hotel has surprisingly good food and drinks at very reasonable prices: Grouper fish sandwich $8.95, house wine happe hour price $5. Nice outdoor swimming pool with hot tub soaking pool. This property has a grand ballroom attached so it may be busy with business or wedding activities.

ForrestM10281, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for this fantastic review! We are thrilled to hear that you had a chance to enjoy our breakfast, as well as our restaurant and full bar! We hope to see you again on your next trip to Gainesville!

"Grand"

5
Robert P, La 06/12/2019

Grand. This hotel is one of the best hotels I have stayed in. Large clean quiet rooms. I wish all my hotel stays were this good. This hotel could be a showplace to represent the highest quality Best Western hotels.

NatalieE1152, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for this wonderful review on our property! We are absolutely thrilled to hear that you enjoyed your stay here with us, and hope to see you back again in the near future!

"Great place right off 75"

5
Iksnil, Lavallette, New Jersey 03/12/2019

Loved this hotel! Staff was amazing, room spacious and spotless, plenty of towels and great breakfast! Stayed 2 days and loved it nice small restaurant reasonably priced on site with good food. Would recommend this to anyone.

Natalie E, Front Office Manager at Best Western Gateway Grand Gainesville, responded to this review
Thank you for your absolutely terrific review on our property! We are thrilled to hear that we provided you with such an accommodating and relaxing stay, and we hope to see you again soon!

"Overnight stay"

5
User 29/11/2019

Awesome experience. Room was very clean, spacious and equipped with everything I needed. Bed was very comfortable. Hotel staff was very friendly and caring. Mike, the shuttle driver, was prompt and a very good driver.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are ecstatic to hear that you had such a wonderful experience here with us at the Gateway Grand! It is always great to hear that our staff made such a wonderful impression on a guest's stay! We hope to see you again on your next trip to Gainesville!

"Great stay!"

5
angelacP2909IR, Boca Raton, Florida 18/11/2019

Attentive staff. Very nice hotel! Clean and updated. Convenient location. Breakfast was hot and delicious. Comfortable bed. Plenty of towels. Nice TV, microwave and refrigerator. Location had a pool and a jacuzzi!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are thrilled to hear that you had such a wonderful stay at our hotel! Thank you very much for your kind review, and we hope to see you again on your next trip to Gainesville!

"nice stay"

5
User 09/11/2019

Wife, dog, and I had a great stay! Very animal friendly hotel, which is very difficult to find. Having a huge field to walk the dog, no need to let him use the nice landscaping. Well appointed hotel with a large breakfast area.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are absolutely thrilled to hear that you, your family, and your furry friend had such a wonderful time here at our property! It is always a pleasure to hear that our accommodations exceed our guests needs! Thank you for the wonderful review, and we hope to see you again on your next visit to Gainesville!

"Always a great stay"

5
kevin389, Lockport, Illinois 06/11/2019

We have been staying here for the last 12 years and it is just as good as the first time we stayed. That is saying a lot about this hotel. Over the years there have been a few minor changes, but it is a place that I always look forward to.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are honored to hear that over the years we have exceeded your expectations and you have chosen to stay with us time and time again! We greatly appreciate your review, and look forward to seeing you again soon!

"Great Breakfast"

5
Sunny92985, Gainesville, Florida 04/11/2019

The breakfast was great variety of options and Kim was fabulous making sure all items were filled and everyone had what they needed. She was extremely attentive and always had a smile of her face! Hotel staff was very accommodating and friendly as well!!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We here at the Gateway Grand are all ecstatic to hear that you enjoyed our hotel and particularly our staff so much! It is our number one goal to provide all of our guests with the absolute best customer service experience possible, so to hear that your experience with us was so great is wonderful! We hope to see you again on your next visit to Gainesville!

"Conference Room"

5
User 17/10/2019

The hotel staff was so accommodating and the breakfast was so delicious! Kathy Lezcano the banquet supervisor was just precious. She made sure we were ready for class in the morning, made sure we were refilled during the day and always friendly and smiling!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for this wonderful review! We are ecstatic to hear that Kathy and the rest of our staff were so accommodating during your stay and that they made your stay here with us such a memorable one! We hope to see you again our your next trip to Gainesville!

"Such a nice stay, and extra towels everywhere!!!"

5
Kevin M, Jackson, Tennessee 16/10/2019

I have no complaints. I can't say enough about the place. Its clean, well maintained, and seems like its in a safe and secure area. The breakfast has everything you need to get your day started. The housekeeping crew is spot on and will keep you well supplied with towels and toiletries whether they come in or if you ask them to "Please, Do Not Disturb", they will leave towels for you anyway. Top notch facility.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this absolutely wonderful review of our hotel! We are so happy to hear that you had such a great experience with our staff and that you had such a positive overall stay! We hope to see you again on your next visit to Gainesville!

"CPTED Training "

4
Ghostwriter3012, Jacksonville, Florida 15/10/2019

I stayed one night on the first floor. Room was nice, smoke free. I had a take out from the restaurant adjacent to the hotel. Food and service was good. The continental breakfast was adequate. The fridge was not that chilled. Another than that the stay was fine.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review our property. We are very glad to hear that you were able to enjoy some of our many amenities such as our restaurant and full bar and our full hot breakfast! By telling us what we can improve, you are helping us to ensure a better stay for yourself and others in the future. We hope to see you again in the near future so that we can have a chance to make your next stay here with us an even better one!

"Deceptive Cancellation Policies"

1
DanW462, Tampa, Florida 11/10/2019

Hotel typically $95/night, but $430 on Gator game weekends. That is understandable, but the trick is the 30 day cancellation they sneak in, when typically it is a day or two. I cancelled my room in advance, but got nailed with a $430 cancellation fee. Although the room was re-rented, I received no help when I called. If you are booking for game weekends, book somewhere else as most hotels in Gainesville have much shorter cancel periods. Don't fall for this deceptive and dishonest practice.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review your experience with our property. On behalf of our entire property, I would like to apologize for your experience here with us being anything less than wonderful. Here at the Best Western Gateway Grand, it is our number one priority to provide all of our guests with the absolute best in customer service experiences, no matter the circumstance, so we would never want to leave anyone with a negative final impression of our hotel. At your convenience, please do not hesitate to give us a call so that we can discuss this situation further! We look forward to hearing from you, and hope that you will consider booking with us again in the future so that we may have the opportunity to provide you with a truly grand stay!

"Large complex, Conference center, restaurant on grounds"

2
NNKVirginia, Virginiaq 09/10/2019

Comfortable beds, small bathroom -- learn to take turns! good enough wifi, free breakfast plentiful and filling. Did not go to pool, did use the workout room -- good one. Restaurant was not good, recommend going off grounds, across the highway to Wahoo's good seafood Hotel could use some cosmetic touchups, not shabby, but showing some age.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review our property. We are thrilled to hear that you had a relaxing and comfortable stay here with us. On behalf of our entire team, I would like to apologize if any part of your stay was anything less than grand. We strive to provide all of our guests with the absolute best customer service experience possible, and by writing your review you are helping us to work towards ensuring this for you and all of our other guests in the future! We hope to see you again in the future so that we may have the opportunity to make your next stay with us an excellent one!

"Just OK"

3
Jesse L, Knoxville, Tennessee 08/10/2019

The lobby is nice but the rooms are just OK. We went for a game weekend and paid way too much for what we got. The bathroom is small and there was a dirty wash cloth in the shower. All in all it was a place to sleep but I would not recommend, certainly not at the price we paid.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review our property. On behalf of our entire team, I would like to apologize if any part of your stay was anything less than grand. We strive to provide all of our guests with the absolute best customer service experience possible, and by writing your review you are helping us to work towards ensuring this for you and all of our other guests in the future! We hope to see you again in the future so that we may have the opportunity to make your next stay with us an excellent one!

"great location in town, appealing hotel"

5
Caryn M, Tampa, United States 06/10/2019

this is an older hotel, but it is well-kept up - the grounds and pool area are lovely. the front desk personnel are extremely helpful and welcoming. the breakfast is a good addition -- and there is a convenient shuttle back and forth the Ben Hill Griffen Stadium during football season. the two-room option is a great choice for those with one partner who likes to sleep early while the other prefers watching tv later.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are thrilled to hear that you had such a good experience here at our hotel! It is always a joy to hear that our guests not only enjoyed our property, but all of our wonderful staff members as well! Thank you for your wonderful review, and we hope to see you again in the near future!

"Parents weekend"

5
User 04/10/2019

Parents weekend at UF for my son's freshman year. Convenient restaurant and bar on property so you don't have to leave. The food was good but the bartender wasn't that friendly considering the bar wasn't that full. She finally warmed up by the time we left.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your absolutely wonderful review on our property! We are thrilled to hear that you enjoyed the convenience and quality of our restaurant! By letting us know what we are doing well and what we can improve upon, you are helping us to ensure a better stay for you and others in the future! We hope to see you again on your next visit to Gainesville!

"Vols Fan But Gator Land!!"

5
759eugenep, Richlands, United States 27/09/2019

Everything is how it's stated on the web. No surprises! I love the place. I was there with a couple more guys for the Gator vs Vols football game and we had a ball. The entire staff was AWESOME!! Wait a minute, I guess there was a surprise....The Gators football team stayed there as well! Despite TN shirts and jerseys some of them took pics with us which also made the trip much more enjoyable!!!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review on our property! We are thrilled to hear that you enjoyed your stay here with us and had such a great experience! We hope to see you again on your next trip to Gainesville!

"Surprise"

4
User 27/09/2019

Hotel and staff were pleasant. Was surprised that my room cost would quadruple for the friday night stay because the Florida football team was going to stay there that night. Shuttle drivers Mike, Brian and Henry were very courteous and timely.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review our property! We greatly appreciate your feedback on your stay here with us! The rates of all hotels here in Gainesville tend to fluctuate during football and special event weekends, but we appreciate you choosing to stay here with us, and hope to see you again in the near future!

"Beautiful hotel, great location, and good value"

5
Sam S, Palm Beach Gardens, United States 20/09/2019

This is a beautiful hotel with a lot of places to walk around and enjoy the grounds and lobby. The service was good, it was clean and comfortable, and the prices were reasonable. My daughter says it was amazing.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this absolutely wonderful review on our property! We are thrilled to hear that you had such a posotive experience here at our hotel, and we hope to see you again in the near future!

"Clean and yummy"

5
pixeldustone, Titusville, Florida 19/09/2019

Very clean room, awesome breakfast bar. Room was perfect, I needed to book a handicap accessible room and it was perfect for my needs. Only con was their shower towels were very small. Pool and Jacuzzi were very nice as well.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to write such a wonderful review on our property! We are thrilled to hear that you enjoyed your stay here with us , and we hope to see you back again on your next visit to Gainesville!

"Would recommend"

5
995joys, Cairo, Georgia 19/09/2019

Stay for surgery/recovery. I was very please with this property. We had no issues and experienced a very lovely staff. I was very impressed with the hotel, it's cleanliness, and the comfort of “home” during our stay.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this phenomenal review on our property! We are overjoyed to hear that you had such a lovely experience here with us, and we hope to see you again in the near future!

"Friendly Staff"

5
User 12/09/2019

I spent 3 nights during my visit to UF. Staff who work at front desk are super friendly and very helpful. Mike and Brian who drive their shuttle are very nice and accommodating. Overall very good service.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are ecstatic to hear that you had such a wonderful stay here at our property! Thank you for your wonderful review, and we hope to see you again on your next trip to Gainesville!

"Hufficane- get away/ mini vacation"

5
mottelj, Palm Coast, Florida 06/09/2019

We spent 3 nights at the BW Gateway Grand as we were in an evacuation zone for Dorian. The hotel is located in a lovely suburban area very convenient to I75 and the town of Gainesville. You can get into town very quickly and you can also drive into the countryside in minutes--perfect location! The staff at the hotel from the maintenance folks, breakfast staff, housekeeping & front desk were ALL very courteous, helpful and professional. They responded to our questions immediately and were helpful with suggestions of what to do in the area. The value was excellent! We live about 2 hours away and will definitely return for another visit--had lots of fun and felt very comfortable at the BW Gateway Grand.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this absolutely wonderful review of our property! We are delighted to hear that you had such a positive experience with everything at our property from the amenities to the staff! It is always a pleasure to know that we are able to not only provide our guests with a comfortable stay, but with a safe place to be! We hope to see you back on your next trip to Gainesville!

"UF Shands visit"

4
alapch, St. Augustine, Florida 29/08/2019

We have been coming to Shands for the last three years. This is the only hotel I will stay at. It's always clean, staff is always friendly and helpful. I would highly recommend ANYONE to stay here. Worth the price.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are overjoyed to hear that you choose to stay at our property every time that you are in Gainesville! Thank you very much for your wonderful review, and we hope to see you on your next visit!

"the staff is amazing, friendly young happy folks."

3
rey_delgado71, West Palm Beach, Florida 28/08/2019

the rooms are great, clean, modern. my issue is the dog walking area is not great for dogs. it needs to be redone right. its a dog culture now with people travel with dogs. make the dog walk right just

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review our property! We are thrilled to hear that our staff was able to make such a positive impact on your experience here at our hotel! I will be passing your suggestions on to management so that we can work towards providing an even better stay for you and other guests in the future!

"Superb Services at this Hotel, Especially the Shuttle"

5
John J, State College, Pennsylvania, United States 26/08/2019

I booked this hotel for a week in order to attend physical therapy sessions at Clear Passage. The people at the front desk were wonderfully helpful in setting up my stay and then saved my life when bad weather caused me to miss a connecting flight in Charlotte requiring an unplanned overnight stay there. When I called them they assured me that the shuttle would meet me at the airport and take me straight to Clear Passage the next morning, and it did. When I knew my therapy schedule for the week they made sure their free shuttle was there to take me there and back, and they were always right on time. Mike and Brian were terrific shuttle drivers and great conversationalists. The hotel is not super-fancy, but my room was spacious and clean, and the maids took good care of it all week. Breakfast was included, the typical eggs, bacon, sausage, cereal, waffles, and fruit that you find most places. The outdoor pool and spa were nice, and the fitness center is brand-new. The hotel is also a convention center, so there were several groups there, which made the stay interesting. And a couple of out-of-town volleyball teams stayed overnight on Friday for a tournament at Santa Fe College. So they place was hopping much of the time, but not overcrowded. There is a sports grill on premises called the Gator's Den. I poked my head in on Friday evening and it looked like a fun place, although I did not eat or drink there. The one thing I didn't care for was the surrounding area. The hotel is surrounded by big highways. It is right off Interstate 75 and 39th Avenue, with nothing really interesting in the area unless you like Harley-Davidson Motorcycles or Dairy Queen ice cream. So going for walks (which is what I had to do as part of therapy) wasn't that great. I did walk down 39th to a shopping center with a Publix (about 1 mile from the hotel) to get some food. But there are no buses to take you downtown, which is why the free shuttle is so important.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that our staff and property as a whole provided one of our guests with such a phenomenal stay! We are also thrilled to know that we were able to take the burden of figuring out a method of daily transportation off of your to do list every day, with our free shuttle! Thank you very much for your wonderful review, and we hope to see you again on your next visit to Gainesville!

"Beautiful property with antiquated rooms"

3
User 16/08/2019

As soon as you arrive it is a majestic view of the front of the property. The amenities here are fabulous. We unfortunately did not get a chance to try the sports bar but we've heard many good things about it. The outside pool area is fabulous as well. The only thing that the facility needs is updated hotel rooms. Many are very old looking with a musty smoky smell.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your wonderful review on our property! We are thrilled to hear that you enjoyed our hotel and the amenities that we have to offer! I will be passing your suggestions on to our management team so that we can ensure an even better stay for you and all other guests in the future! We hope to see you again on your next trip through Gainesville!

"Excellent Customer Service and Convenient, Free Shuttle!"

5
User999, Fairfax, VA 12/08/2019

The customer service was excellent from the front-desk staff, particularly Forest, who goes above and beyond. The maintenance man was kind and the staff working at breakfast went out of their way to get me some cream cheese one morning. The shuttle service is incredibly prompt and courteous and FREE!! The driver, Mike McWilliams, was truly a kind man who gave me hope/perspective on my health.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your wonderful review on our property! We are thrilled to hear that your stay and customer service experiences were both so excellent, and we hope to see you again soon on your next trip to Gainesville!

"It's a pig with LIPSTICK!"

1
User 25/07/2019

The room is no better than a Motel 8 down some old country road. I would continue to write but I would tear up the place more. In all fairness, Forrest at the front desk should be working at the Ritz Carlton. RUN FORREST RUN!

NatalieE1152, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Dear Ms. Miller, Thank you for taking the time to submit your review. We strive for 100% guest satisfaction and all feedback is appreciated so we may better our services. If you would like to discuss this further regarding you stay, please contact the hotel directly. We hope you give us another chance to provide a superior stay in the future.

"Finest overnight accommodation in Gainesville, Florida"

5
Taylor B, Chicago, Illinois 22/07/2019

On our annual trip from Chicago to Sarasota, Florida, for our month-long summer vacation, my wife and I always make it a point to stay at the Best Western Gateway Grand in Gainesville, Florida, on our second night away from home. Located at 4200 NW 97th Boulevard, an Aaron Judge homer from I-75, it is a favorite haven for Gator fans attending University of Florida football games in the Swamp. We enjoy the convenient location, spacious room with sofa and sitting area, HDTV flat screen, king-size bed, refrigerator, coffee maker, microwave and iron with ironing board. Tabitha welcomed us at the front desk. She is organized, prepared, personable and helpful. And our room was conveniently located around the corner of the front lobby on the first floor. Upon leaving the next morning, we enjoyed the free and ample breakfast with fresh danish and donuts, hot eggs and bacon, toast, jam, cereal and fresh coffee and juices. For a weary traveler, it doesn't get any better than this.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this absolutely wonderful review on our property! We are ecstatic to hear that you enjoy our property, staff, and amenities to such an extent, and appreciate your decision to continue choosing us as your home away from home on your annual trip! We hope to see you next year on your trip through Gainesville, and look forward to making your next stay another one for the books!

"Very impressive "

5
Jmbryant80, Taylors, South Carolina 15/07/2019

We've stayed here the last two years on our way to SWFLa. The customer service at the front desk is top notch! Typically your pet friendly hotel leave less than desirable impressions but this place is beautiful! The pool area is super nice as well. They offer a great breakfast in the mornings.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review, and for returning to our property each time! We are very happy to hear that you enjoy your experience her with us so much, and we hope to see you again on your next trip to Gainesville!

"Good Price Great Location"

5
User 11/07/2019

The room, hotel, amenities and staff were al great. Really Great value. Loved that there was a variety of breakfast options. The room was spacious and of great comfort. We traveled as a family group and the hotel staff was very accommodating when trying to place our rooms as close as possible to one another. I would stay here again on my next trip to the area.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review on our property! We are absolutely thrilled to hear that you had such a wonderful time here at our property, and we hope to see you again on your next trip to Gainesville!

"Our customer experience service"

5
User 05/07/2019

We loved our stay here. There were a few things I had small concerns about mostly because I am just a little picky. We had Walter come to our room several times to help! He was so kind, helpful and just made our stay accommodating with his genuine care for our stay here. The front desk Clerk Hannah also was very helpful and informative. We then had someone come upstairs to assist with our cable because the rain sort of knocked the cable system out. Charles was quick to assist. The hotel itself has an awesome restaurant with a great younger bartender, working the night shift on July 5th, and a server Ben. Beautiful pool, Fitness center and overall amazing customer service. Again, Ask for Walter. What a great employee. Definitely stay with family here or for business!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this absolutely wonderful review on our property! Also, whether an issue is small or large, we are happy that wonderful guests like you could bring them to our attention so that we can work towards preventing them and providing an even better stay for you and others in the future! We hope to see you again on your next visit to Gainesville!

"very satisfied and REALLY pet friendly"

5
Rick_REMAX, Fort Lauderdale, Florida 03/07/2019

With so many hotels claiming to be pet friendly (accepting a service animal is not being pet friendly, that's just abiding by federal law) this place wasn't only truly pet friendly but the level of cleanliness in our 'pet designated room' was great. No pet smells and my dog wasn't even sniffing at things, catching the scent of other pets. Nice pool area, extremely friendly/accommodating staff, clean hotel, solid breakfast, nice little sports bar in the hotel, and close to everything (on ramp to highway and UF / Santa Fe) made this a great value while we traveled with our dog (a 65 pound American Bulldog).

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review on our hotel! We are overjoyed to hear that we were able to provide such a grand stay for you and your furry friend! We love having animals here with us, and hope to see you back with your pet on your next visit to Gainesville!

"Baseball All stars"

5
Safari64707065972, Sarasota, Florida 03/07/2019

The hotel,lobby,pool area and grounds were very clean & nice. The staff allowed us to have our lunches in the breakfast area every day. We had a baseball team there plus parents & other family member's. We loved the fact that they had a field on the side of the hotel that we could go play and run around with the kids and have fun! The staff was beyond friendly to all of us and we appreciate all of there help!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is such a pleasure to hear that we not only provided a wonderful stay to a single guest, but to an entire team! Thank you very much for this kind review of our property and staff! It is always such a fun experience having teams here with us, and we hope to see you again for your next game near Gainesville!

"Great Hotel, Especially for the price"

5
Cheri I, Houston, Texas 01/07/2019

Good service from the moment we walked in. Our room was clean and well appointed. Good shower, comfy bed and nice breakfast. Zero complaints. I can't believe the price we were able to get for the room. Maybe because it was Sunday? Either way, I definitely recommend this hotel.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for this absolutely wonderful review on our property! We are thrilled to hear that you had such a great experience at our hotel, and we hope to see you back again soon!

"great place for family"

5
Sungr8t, Gainesville, Florida 01/07/2019

My family came in town for my daughter's high school graduation. The Best Western Gateway Grand is an easy commute to the Hail Plantation area where we live. This hotel is in a quite and peaceful setting just off of Interstate 75.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are thrilled to hear that you and your family had such a wonderful time here at our property! Thank you very much for your kind review, and we hope to see you back again soon!

"Great stay Amazing facilities and staff!"

5
User 29/06/2019

Our family stayed at the Best Western Gateway Grand from Wednesday until Saturday. The room was clean, the pool was warm, the hot tub was hot. Everything was exactly what it should be. The staff were simply AMAZING from Hannah at the desk letting us check in early to Sarah and Kayla in the Gator Den taking great care of my meal and both made me a FABULOUS strawberry Margarita! Ben brought us a wonderful late night snack and just had the best disposition. The breakfasts each morning were the best hotel breakfasts I've had perhaps ever and this includes the expensive ones I've paid for. Megan and Melinda kept the food plentiful right up to the free breakfast ended. They didn't mind refilling food even 10 minutes before closing which is nice because it's not great when you get there later and everything is gone or picked over. The house keeping staff were great too. Kenia kept us in clean towels and checked in on us daily to make sure we had everything we needed. The place is exactly what you need when you need to get away. The pool area is beautiful and provides a relaxing environment. Overall, I will continue to stay here each time we visit and will highly recommend it.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to write such an absolutely wonderful review on our hotel! It is always our staff's goal to provide all of our guests with the absolute best stay possible, in every aspect, so to hear that your stay was such a positive one really makes our their hard work worthwhile! We truly appreciate you being such a loyal guest to our property, and we hope to see you again very soon so that we can make your next stay here with us an even better one!

"Great Location Friendly Staff"

5
User 24/06/2019

We stayed for 9 nights on the third floor. It was quiet in our room, the only thing I would comment on, would be the location of the air conditioning unit which was on the wall right beside the bed so it made it too noisy to leave on at night. The staff were all very friendly and accomodating during our entire stay, especially Forrest, Hannah and Tabitha. There was a good breakfast included in our nightly tariff. We also made use of the free Hotel Shuttle a few times, Brian and Mike were very friendly and obliging. I would definitely stay at this Hotel again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this absolutely wonderful review on our property! We are very happy to hear that your stay here with us was such a grand one, and that our staff made such a positive impact on your overall experience! Thank you as well for your suggestions, as we use those to implement an even better stay for you and all other guests in the future! We hope to see you again on your next trip to Gainesville!

"Unacceptable air conditioning"

2
fisheatsushi, New Orleans, Louisiana 23/06/2019

I arrived at the room and was surprised how hot it was. I turned on the air conditioning and didn't think about it again until I tried to go to sleep. Then it became clear. The old wall unit air conditioner is controlled by a wall thermostat, but this was not for any sort of guest convenience. The thermostat contains a motion sensor, and if no movement is detected, the air conditioner will turn off completely in 10-15 minutes no matter what temperature is set on the control. The kicker was that the motion detector did not face the main area of the room but the wall outside the bathroom. Thus, the air stayed off the entire night except for a few minutes after I would get up and walk in front of the sensor. With no ac in Florida in the summer, the room temperature got quite hot. For any readers that find themselves in this unfortunate predicament, a YouTube search will show you how to bypass the sensor for 24 hours (it was too late for me when I figured this out). Otherwise, the staff was friendly and the room was dated but acceptable. Still, I paid for and expected a room with air conditioning, and I can't recommend a hotel that would play these kind of games.

NatalieE1152, Rooms Division Manager at Best Western Gateway Grand, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am happy that our staff made your stay a more enjoyable stay considering the issues you experienced with the rooms. Again, we do appreciate your feedback and I will make sure the Maintenance manager is aware of the issues you experienced and hopefully we can come up with direction inside of the room for the motion sensor.

"Weekly stay"

5
Trail52158695461, Middleburg, Florida 22/06/2019

I stay here once a week and my experience is top notch. Staff is very friendly, rooms are very nice and clean. Restaurant has great food and great beer selection, Very nice workout gym and a nice pool

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review! We are happy to hear that you enjoyed our amenities as well as our restaurant, and we hope to see you back again on your next visit to Gainesville!

"EXCELLENT LOCATION"

5
Inspire48572957515, Orlando, Florida 17/06/2019

We choose this location for a wedding and three day adventures to local springs/state parks; The staff was very friendly and met every need. Great value for the King Suite; Breakfast had hot/cold options and healthy choices as well; nice pool area and the restaurant had reasonable prices and great food.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to write this wonderful review on our property! We are very happy to hear that our hotel was in a convenient location to make your trip to and from the springs an easy one, and that you enjoyed some of our many amenities! We hope to see you again on your next trip to Gainesville!

"We attended a 40th High School Reunion."

5
User 11/06/2019

We attended a High School Reunion. The room was great. The food was really good. We had Jerome, Micheal and Kevin as servers and they did a good job. The drinks were super high in the bar. We had a great time anyway. Thank you

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are thrilled to hear that your experience staying here at our property and attending your 40th reunion was such a great one! Thank you very much for taking the time to write a review on our property and providing us with suggestions. We hope to see you back on your next visit to Gainesville!

"Great hotel choice "

5
Derek H, Huntsville, Alabama 05/06/2019

We have stayed here a few times, when we have been traveling through Gainesville. The staff has always been friendly. The restaurant on site is very good and the full breakfast is very good. Now, we make reservations here when we are traveling.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this amazing review! It is always such a pleasure to hear that through our staff, amenities, and overall property quality, that we have gained another loyal Best Western guest! We hope to see you again on your next trip through Gainesville!

"Gatorcup national archery tournaments"

5
Tdynasty, Tracy, California 02/06/2019

Great place to stay! From the moment you drive up and see the architectural splendor, you feel your stress melt away. Then on check-in and throughout or 3 day stay, the people were terrific! A shout out to the front desk staff, Forrest, who was always pleasant and helpful! The rooms were clean, the fitness room was new, and the breakfast was good! We will stay here again the next time we are in Gainesville!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your wonderful review, and all of your compliments on our property! We are very happy to hear that you had such a fun and relaxing time here at our property, and we hope to see you back on your next visit to Gainesville!

"Love this Hotel!!"

5
lindseyd1384, Peoria, Illinois 02/06/2019

My family and I have stayed at this hotel numerous times because we know it's a great hotel. My grandparents would stay here during their trips to visit our family (perfect to swing by to Newberry or jump on 75 or 39th to Gainesville). If my grandparents always returned to this hotel, then you know it's good! We stayed here most recently for my cousins graduation. The pool is awesome, lots of lounging chairs and always clean. We were able to check in early and offered a choice of floors. Front desk is always friendly and breakfast is yummy. Whenever we are back in Gainesville, we will be back as always!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to write such a kind review on our property! We are honored to hear that you and your family choose our property as your home away from home on your visits to Gainesville, and we hope to see you again next time!

"Great hotel stay"

5
slrawlin, Longwood, Florida 31/05/2019

Arrived a little early and was able to check in very easily. Was given a choice of a room on the 1st, 2nd or 3rd floor. I thought that was really nice. The room was very nice, clean and easily accessible. The front desk staff were really friendly.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are thrilled to hear that we were able to accommodate you with an early check-in, making your stay here with us into an even better experience! Thank you very much for your kind words, and we hope to see you soon!

"Spacious, Excellent Breakfast"

4
RoyceF_12, Mukilteo, Washington 17/05/2019

This is just right— clean, close to highway but very quiet, quick and friendly service, and a good complimentary breakfast. The price is right. Plenty of free parking. I was looking for a place to stay and was fairly priced, and this is. I would return.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your kind words about our property! We are thrilled to hear that you had such a positive experience here with us! We hope to see you again on your next visit to Gainesville!

"Great shuttle service"

5
User 16/05/2019

One of the best features about this hotel is its shuttle service. I was visiting Gainesville for medical purposes and the shuttle drivers Brian and Mike dropped me off and picked me up for my twice daily appointments, brought me to the Publix when I needed groceries and even brought me to a few tourist destinations during my downtime. I really appreciated not having to rent a car as I was already spending a lot of money at the clinic. We had some nice conversations and they had lots of great suggestions about what to see in the area.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are absolutely delighted to hear that your experience with our complimentary shuttle service was nothing less than grand! Thank you very much for your compliments on our property, and we hope to see you again on your next visit to Gainesville!

"One of the nicest hotels"

5
lizzieMiamiFL, Hialeah, Florida 13/05/2019

I am here now at this lovely Best Western where we stopped for the night on the way to Destin and we're so impressed with how very nice this hotel is, and it is pet friendly, which is a plus for us, since we're traveling with our beloved pooch. The people at the front desk are very nice and helpful , the pool area is divine, they have a really nice restaurant on the grounds, and a wonderful area on the side for you to walk your dog. The whole hotel looks very clean , our room is perfect, and it is so nicely landscaped outside. It is in a very nice area and very close to I75. They even have delicious cookies in the lobby area. I'd give this hotel more than 5 stars if I could.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this absolutely phenomenal review on our property! We are overjoyed to hear that you and your pets had such a wonderful time here at our property, and we hope to see you back on your next visit to Gainesville!

"Very Good Experience and Recommend"

4
SunshineLadybird, Punta Gorda, Florida 13/05/2019

The Best Western Gateway Grand is a very nice facility that we can recommend. The staff are all competent and very nice. The rooms are clean and there is a nice lobby area. Breakfasts included with the rooms is much nicer than the typical offered by competitors. Rooms are a nice size with an entrance and two part bath with tub/shower and toilet in one room and the sinks in another. The door between is awkward and inconvenient. I would love to see the carpet replaced with the same flooring as in the entrance hall. There is a nice sports bar restaurant called Gators Den on the property. There is no light for the access road to the hotel. During busy times you may need to do a right turn and u turn down the road if you are going into Gainesville.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very nice for this extremely kind review on our property! It is a joy to hear that you were so pleased with our amenities, staff, and property as a whole! We would also like to thank you for your informative suggestions on how we can improve here at the Best Western Gateway Grand! We will be using your suggestions to provide a better stay for you and all other guests in the future! We hope to see you again soon!

"I always come here when in Gainesville"

5
115stephanv, TAMPA, United States 09/05/2019

I love this hotel. The building looks like an old Western casino. Very classy outside. And it is classy inside. When you enter the main entrance, there is a large hallway with a 3-story valted ceiling. Staff sometimes provide free cookies to guests. Every morning, breakfast is available and complimentary. Options include: oatmeal, cereal, waffles, pastries or bread, boiled egg or scrambled egg, sausage or bacon, orange juice, milk, or water. There is an exercise room with 2 treadmills, 2 elliptical machines, and multiple weight training exercises. And the pool is large for a hotel. One thing that other hotels don't have - piano (that guests can play). And the piano sounds great with the vaulted ceiling. Plus, "Gator's Grill" is a fun little restaurant on the side of the hotel. Moreover, parking is easy and accessible all around the hotel building. Furthermore, the staff there are friendly, open to chat with guests, and can give you good tips about "What's good?" in Gainesville.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for writing such a phenomenal review on our property! We greatly appreciate your kind words, and your loyalty to our property! We hope to see you back on your next visit to Gainesville!

"Great location for 2 big dogs"

5
Deborah F, St. Petersburg, Florida 09/05/2019

We were welcomed warmly (treats for dogs) and ample room for setting up 2 soft dog crates. Dog fee of $20 is so reasonable. Great outdoor area for walk a play and dog litter station (including bags!) was provided. I will be back next time I have a visit to Gainesville.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review on our property! We are always happy to welcome any families furry friends into our property, and are overjoyed to hear that you and your dogs had such a great time! We look forward to seeing you on your next visit to Gainesville!

"So friendly, clean and great cookies!"

5
tts412, Panama City Beach, Florida 08/05/2019

From walking in the door to walking out the door the atmosphere is wonderful. I have had a lot of chemo so my smeller works over time. Lol So we always ask to look at a room to make sure it doesn't have a smell that I can't handle. With much understanding they showed us a room. We had already booked through hotels.com but it gave us a room for the disabled. So when checking in she upgraded us. Jessica was a joy to talk to, very friendly with a smile! Ate at the Gator Den and it was great. Our lil waitress (Vanessa) was awesome! Will be staying here any time we travel this way. Thank you so much for the hospitality, clean rooms that smelt amazing and A GREAT breakfast.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so very much for your phenomenal review on our property! It is always such a pleasure to hear that our guests enjoyed every aspect of our property, and we are even more thrilled to hear on top of already having a wonderful stay, our cookies made it even better! We hope to see you next time on your next visit to Gainesville!

"Best Hotel In Gainesville"

5
charlotterM7683AJ, Neptune Beach, Florida 04/05/2019

From the second of check in until you check out this hotel has your back. The staff is awesome. The grounds are beautiful. The restaurant and bar are great! This is the place to stay in Gainesville. Thanks Best Western Grand

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
On behalf of everyone here at the Best Western Gateway Grand, we are honored to hear your many compliments on our property, and greatly appreciate your kind words! We hope to see you again on your next visit to Gainesville!

"Quick Trip"

4
Tour64378652845, Melbourne, Florida 29/04/2019

The reservations staff for this property went out of it's way to assist us with a special request. Can't thank the front dest staff enough! It was easy to check in and very quick on checking out. Everything we needed was easily accessible. Would definitely stay at this hotel again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review on our property! It is always a treat to hear that our staff was able to impact someones stay in such a positive way! We look forward to seeing you at our property again on your next visit to Gainesville!

"Best breakfast anywhere."

5
NorthStar24073751663, Tampa, Florida 25/04/2019

Helpful friendly staff, prime location, well maintained facilitates, all the amenities that one has become accustom to: the best breakfast with fresh eggs, bacon, fruit, and best coffee of any hotel in Gainesville makes the Best Western Gateway an easy choice.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always a pleasure to hear that our guests truly enjoy the amenities that our property has to offer! Thank you very much for the wonderful review, and we hope to see you again on your next visit to Gainesville!

"Boaen"

5
cherylaQ4443JB, Savannah, Georgia 24/04/2019

We stay at this hotel at least twice a month. Being Bestwestern Diamond Elite this is our favorite. The staff is amazing and the restaurant is really good. It's just off of 75 and close everything. It's also affordable.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is truly an honor to know that you enjoy your experiences here with us to such a grand extent! Thank you for always being a loyal Best Western member and choosing our property as your home away from home! We look forward to seeing you on your next trip to gainesville!

"Very nice"

5
51311, Woodstock, Georgia 19/04/2019

We enjoyed our stay very much. The bed was comfortable, quiet, clean, very helpful staff, even free popcorn. The room was a good size. And had a good floor plan. Sports bar next door that was good. We will stay again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that our guests had such an enjoyable and comfortable stay at our property! Thank you very much for this wonderful review! We hope to see you again soon!

"Nice place to stop for the night!"

5
Lwlittrell, Fort Myers Beach, Florida 18/04/2019

Many nice things to say about this Best Western. Reasonably priced, lovely lobby and nice breakfast included in price. Our bed was comfortable and the room was clean and spacious-except for the bathroom area which was, well typical for a Best Western, tiny bathtub/toilet area where you could barely shut the door! Lol! Towels could be a little bigger and a little softer but again, it's a Best Western, not the Ritz! For the price and overall friendliness and cleanliness-I feel it's a bargain. Also, you must check out the sports bar and restaurant. I was very impressed with the quality of the food and service!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are ecstatic to hear that you enjoyed our property and had such a wonderful time here with us! Thank you for taking the time to write such a kind review! I will be passing your comments on to our management department so that we can work to make your next stay here with us an even better one! We hope to see you again soon!

"Awesome hotel"

5
Travel51246566717, Brooksville, Florida 13/04/2019

It reminded me of the elegant Biltmore, It was just beautiful. The staff were awesome. They were kind and helpful. It was right next to the 75 exit, and had a gas station right on the corner as well. The room was spotless!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your compliments on our property! It is always a treat to hear that our guests enjoyed themselves and enjoyed our hotel as a whole! We hope to see you again on your next trip to Gainesville!

"Very surprised"

5
User 13/04/2019

I was very surprised that this was a Best Western. I typically shy away from the franchise because they lack many amenities. This one however was outstanding. Huge suite, extremely nice pool area, full service restaurant and bar and very pleasing to the eyes. Definitely will start considering Best Western when I travel.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for the kind words! It is always wonderful to hear that we were able to meet and then exceed our guests expectations here at our property! We are very glad to hear that you enjoyed your stay here with us, and we hope to see you on your next trip through Gainesville!

"Made an otherwise bad time much better"

5
Scott K, Dallas (near Atlanta), GA 10/04/2019

I had the misfortune of being ill when staying at this hotel and would have said that there was little chance of enjoying myself during my stay. Really, I was just trying to get a decent night of sleep and head for home the next day. I couldn't have been more wrong. We were blessed with a fast and pleasant check-in, a wonderful clean room, and an exceptional stay overall. The only knock on this property is that the location is a little outside of the Gainesville area. However, the interstate access is excellent and the hotel is situated in such a way that you cannot hear the interstate at all. The pool and hot tub are welcoming and well maintained. The staff is friendly and efficient. The bed was superb as well. The free breakfast has a lot of options and is a nice bonus. (The onsite sports bar could use a little work in both service and sports, but the food is good, the availability to have it delivered to your room is great, and it is really its own business anyway, so it is not technically part of this review.) Need I say more? If I am staying in the Gainesville area in the future and not using rewards points for some other brand, I will be staying at the Gateway Grand.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that we were able to turn a bad situation around and make it into a wonderful time! Thank you very much for this amazing review! We hope that you are now in the best of health and feeling much better! Hopefully we will see you on your next visit to Gainesville so that we can have the chance to make your next stay with us even better!

"Nice Option For Gainesville"

4
RiverQC, Newburgh, Indiana 06/04/2019

This Best Western is well maintained and a good value. Our room was very clean and well maintained and we will return again we hope next year! The Breakfast was better than many motels. Large breakfast area so your don't feel cramped. Waffles, Oatmeal,Eggs Bacon, Fruit, hard to go hungry regardless of your likes! This motel was a good choice for us!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are ecstatic to hear that you had such a wonderful time here at our property! Thank you very much for your amazing review, and we hope to see you again on your visit next year!

"Just right"

5
User 03/04/2019

Excellent service from check-in to departure. Friendly and helpful staff members. Well-maintained common areas and rooms. Clean, quiet and comfortable beds. Restaurant was available but required a walk around around the attached conference center to its entrance. Walk was worth it as food was excellent and reasonably priced. Breakfast off main lobby had good variety of items and was clean and well-stocked. Hot meal items were hot. I We will stay here again. Good value and a good price. Hotel is 6 miles by interstate from Gainseville which was good for us as we wanted to be in a less congested area and near the interstate.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your fantastic review on our property! We are delighted to hear that you were able to enjoy both our hotel and our delicious restaurant! We hope to see you again soon on your next visit to Gainesville!

"Clean and comfy"

5
User 02/04/2019

We found the staff friendly and helpful, the hotel clean and conveniently located. Our bed and room were comfortable. We enjoyed a delicious breakfast and felt the price was good given how nice the hotel was.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for writing this wonderful review on our property! We are very happy to hear that you had an enjoyable and comfortable stay here with us, and we hope to see you the next time that you visit Gainesville!

"Great family hotel."

5
User 01/04/2019

This hotel was exactly what we expected. They have a larger than average hotel breakfast buffet with plenty of options. Beds are firm, pillows were fluffy. Nice grass field with goal areas for playing soccer right on the property. Check in and out was easy. We will stay again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for taking the time to write such a great review on our property! We are very happy to hear that you were able to enjoy some of our many amenities, and we hope to see you again soon!

"Average stay."

3
User 30/03/2019

I arrived at 1130pm and the young lady at the front desk was very nice and accomodating. This hotel has Beautiful grounds and a cool bar, although at 12am (1145pm)its closed. I booked a standard room for 4 guests, 2 adults and 2 children at an inflated price $250, due to some races going on this weekend. Due to a "coding" error, I got an accessible room with only one bed and no sofa and they were otherwise sold out. It smelled a little musty, but was clean. Bathroom is very simple. They "comped" me a rollaway bed which I had to set up and it barely fit in the room. Breakfast was 7/10 with lots of options. Check in and out was fairly quick. There are better choices in this area, but if I had to and at a lower rate, I MAY stay here again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review your stay here at our property, and for your many compliments! I apologize if any of these other things made your stay anything less than phenomenal, and we would be happy to have you at our property on your next stay to Gainesville so that we can ensure that you have an experience that truly lives up to our "Grand" name!

"AMAZING!!!"

5
Craig T, Geigertown, United States 19/03/2019

Check in was VERY pleasant with Heather!!! TOP NOTCH front desk worker in our opinion!!! Same with check-out...Leah was just as friendly!! They BOTH gave you their attention and did not seem like they HAD to "work"...it was all about the customer! Room was also nice and clean, and the tub was CERAMIC with CERAMIC tiles, which made for less noise, I believe. Enjoyed breakfast, which had a nice selection. Exterior of hotel and landscaping was amazing!!! Not a problem finding the place, although getting out into the highway without lights at certain times of the day could prove tricky. AMAZING HOTEL and wouldn't consider anywhere else if I'm ever down in the area again!!! THANK YOU, BEST WESTERN GATEWAY GRAND!!!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review on our property! It is always such a pleasure to hear that our guests had such a fantastic time here at our property! We appreciate your kind words, and hope to see you back at our property again in the near future!

"Nice Best Western"

5
User 14/03/2019

We enjoyed our one night stay. The staff was friendly and very helpful. The room was clean and we slept well. Breakfast was excellent especially the oatmeal. There were several items to put on top of the oatmeal like fresh blueberries. The lady ensured the breakfast area was clean and stocked. The coffee was hot and excellent as well. We got this room at an great price. Best Western had a special room rate on the days we traveled. None of the other hotels came close to their special rate. I would definitely stay here again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your kind review on our property! We are very glad to hear that you enjoyed your stay with us, and that we were able to provide you with a wonderful stay and a rate that you were happy with! We hope to see you again on your next visit to Gainesville!

"Enjoyed our stay"

4
karenlX6527ZK, Palm Bay, United States 13/03/2019

We were in town 1 night. The location was very nice. We enjoyed our stay. Check-in was easy. The staff was friendly and helpful. The buffet breakfast was decent. Being dairy-free, I was particularly excited that they offered almond milk. We took advantage of the hot tub. Although, we were bummed the pool was Not heated, contrary to what previous reviews stated. The bed was ok, but not the best. Overall, we were pleased, and would stay again if we are in town. Extra perk - there's a great seafood restaurant (Wahoo) across the street.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your wonderful review on our property! It is such a joy to hear that we were able to accommodate your breakfast preferences during your stay! I will be passing all of your suggestions on to our management team so that we can work towards making your next stay with us even better!

"Great Hotel and Staff"

5
boymom817, Winter Park, Florida 13/03/2019

This is a great location for everything! We booked for a baseball tournament and everything was flawless from booking to checking out! Adam Johnson is great to work with when booking for groups. The restaurant is fantastic to hang out and relax.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are thrilled to hear that you had such a wonderful stay at our property! It is always a joy to hear how wonderful a guest's stay here was with us, and from all of us here at the Best Western Gateway Grand, we extend a big "thank you!" for telling us about your experience! We hope to see you again soon, and look forward to making your next stay even better!

"Gateway Gainesville Florida"

4
User 12/03/2019

Great location & architecturally pleasing appearance. Food was okay in restaurant but nothing to rave about. Biggest disappointment was the room's closet and luggage stand were covered in a deep covering of dust. Bit disappointing !

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review our property! We are very happy to hear that the location and appearance of our property impacted your stay here with us in such a positive way! On behalf of everyone at this property, I would like to apologize for any inconveniences that you also experienced, and will be passing this on to our management department immediately so that we can provide you with an even better stay in the future! We hope to see you again!

"Great place to stay"

5
leegoldman337, Long Island, New York 10/03/2019

The place was very clean and the staff was fantastic. We were there for a catered affair in the ballroom. Stayed Fri to Sun. Every single person was helpful, friendly, and took great care of their guests. Rooms were like mini-suites. The complimentary breakfast was also excellent. Waffles, eggs, bacon, muffins, cereal, fresh fruit salad, etc. But what stood out most was the staff. From the front desk to the woman who set up breakfast all weekend, they were terrific. We would absolutely stay there again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are thrilled to hear that you had such a wonderful experience and were able to enjoy so many of the amenities here at our property! It is always such a joy to hear that our staff was able to make such an amazing and positive impact on a guest's stay! Thank you for your review, and we hope to see you again soon!

"excellent service in a beautiful pet friendly best western"

5
Bob C, Jim Thorpe, United States 07/03/2019

The people at the Best Western Gateway Grand were wonderful. Forrest, at the front desk, was particularly helpful and professional. All of the workers enthusiastically welcomed us and our yellow lab. The pool and hot tub were beautiful. Breakfast was great, especially the fresh fruit, yogurt, waffles and muffins. The restaurant on site, Gater's Den, provided excellent service and delicious dinners. The location was convenient for our purposes: a visit to the lovely botanical gardens in Gainesville and a great 6 mile canoe trip on the Santa Fe river. Finally, our room was very clean and comfortable. What a great Best Western Plus!

"for a funeral"

4
User 03/03/2019

hotel great parking lot not so much.Very clean and the staff was friendly and helpful. The parking lot was in need of some work. A lot of cracks and uneven places It was worse when it rains you didn't see the high and low spots. I was very surprised at this being the rest of the hotel was so well kept

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your kind review on our property! I will be passing your suggestions about the parking lot on to our management team so that we can work towards a better stay for you and other guests in the future! We hope to see you again soon!

"Spontaneous stop turns into beautiful evening"

5
User 28/02/2019

What started out as just a stop on a long journey home ended up being a truly wonderful experience here at the Gateway Grand. I had just been told by my Dociors in Pensacola that I am cancer-free, and when the staff here heard that they completely went above and beyond for me! From the front desk check-in Forrest & Leah made myself and my partner feel nothing less than royalty. Gary & Vanessa, in the restaurant, did the very same! I have never had such a great experience at a hotel as I have here! Our room is beautiful, spotless and super comfortable! Thank you all for making my special day more than I could have hoped for! You are truly THE BEST!! We will come back and stay here any chance we get!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for such a glowing review on our property! We are always ecstatic to get the opportunity to make our guest's stay a truly grand one at any chance we get! We are so happy to hear that you enjoyed our property, our staff, and your entire stay as a whole! From all of the staff here at the Best Western Gateway Grand we want to say congratulations on the news, and we look forward to seeing you again soon!

"My favorte overnight Spot when heading to Tampa"

5
Tony D, Tampa, Florida, United States 27/02/2019

We travel back and forth between Atlanta and Tampa. We decided to try this place on a whim and were so impressed we're making it a ritual to stay here. Nice place, clean rooms, pleasant staff, good location for interstate travelers and a great bar & food in house. Also close to another favorite called Wahoo Seafood Grill (another winner).

"Food services"

5
User 27/02/2019

I was at this particular Best Western for a Nurse residency program and was blessed with the most amazing servers !Thank you Kathy,Kevin ,Jerome and Michael for your superior service and for keeping us feed and hydrated ...you guys are so awesome !

"Provided a nurse residency program with Healthtrust's STARN Program"

5
User 27/02/2019

All members of front desk and catering staff provide excellent customer service. Catering staff, specifically Kathy, Kevin, Jerome and Michael served an excellent lunch. Food provided was very tasty and presented beautifully.

"C k"

5
User 27/02/2019

Was here for a nursing convention, had some delicious meals and really enjoyed the service from Kathy, Kevin, Jerome and Michael! They were so courteous and helpful throughout our entire time here! They made it all happen for us!

"Excellent stay at the Best Western Gateway Grand!"

5
User 10/02/2019

We had a great experience with this hotel from the moment we walked in and checked in, to departure. The staff were excellent and welcoming. The room was very clean and comfortable, beds perfect. The pool and jacuzzi were an added plus and the whole patio area was very relaxing. Would definitely stay here again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are overjoyed to hear that your stay was nothing short of excellent here with us at the Best Western Gateway Grand! It is always such a treat to hear that our guests enjoy everything from our staff to our many amenities! Thank you for choosing our property, and sharing your experience with us! We hope to see you again soon!

"Conference in February"

5
Jersbikr, Blacksburg, Virginia 05/02/2019

Our conference was held at this hotel. The hotel is a bit dated, but the difference is that this facility seems to constantly updated their rooms and facilities. They were excellent. Clean, well appointed rooms with good beds, pillows, HVAC...... Meeting room was excellent too. Excellent staff too that really seemed attuned to their customers. The last impression of a hotel is the shutttle driver and Mike McWilliams was personable and professional! He was courteous and a nice way to end the trip on the way to the airport. Well done, Mike.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for this phenomenal review on our property! We are so happy to hear that we were able to make such a positive lasting impression on you and your group! I will be sure to pass your wonderful comments on to our staff and Mr. Mcwilliams! We hope to see you again soon!

"Best western"

5
Roving54885964250, Brandon, Florida 05/02/2019

Thank you accommodating our group and making us feel welcomed. The stay was wonderful! Also, our group was offered a special rate for rooms which was terrific! Thank you Best Western for your assistance.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We greatly appreciate your wonderful review, and are always happy to accommodate groups that choose our property, and all of our guests in general! We are so happy to hear that this made your stay that much better! We hope to see you again soon!

"Making our trip just that much better!"

5
User 31/01/2019

We were in Gainesville, Florida for a funeral of a family member mid January 2019. The staff was very friendly and accommodating. Each morning that we were there, we had a delicious full breakfast. The two girls that worked in the kitchen, asked how we were each day and also asked if we would like anything else from the food selections before they removed anything from the counters! They kept everything so neat and clean and they made our stay that much better! I just can't say enough about these two women! Thanks so much to Melinda and Tiara!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your wonderful review on our property. Although a situation such as this is never an easy one, we are so glad to have been here for you and your family to provide you with an accommodating and comfortable place to stay. It is also always a pleasure to hear that our staff was able to not only meet, but exceed our guests expectations, and provide such a positive experience! We hope to see you back again!

"MY HOME WAS FLOODED"

5
User 31/01/2019

I Always Enjoy Staying At Gateway Grand The rooms are always clean and comfortable. Mike McWilliams Forrest and Tamatha made us feel right at home. Thank you for your excellent hospitality, we will be staying there in the future.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your amazing review on our property. When things such as this happen, it is never an easy time, but we are honored to have had the chance to provide you with a safe and comfortable place to stay, and to be your temporary home away from home throughout that difficult time. From all of us here at the Best Western Gateway Grand, we hope everything has been resolved, and are always happy to accommodate you, no matter the situation!

"Customer service the best"

5
Adventurer369369, Pensacola, Florida 28/01/2019

I've stayed at this Best Western several times and keep coming back here. Rooms are clean and free breakfast is top notch, but what makes it best is the customer service. Bob provides the best check in experience and is always helpful and friendly. Whether it's setting up calls or needing adjustments to a reservation, he works with a smile and is always cheery.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for this glowing review of our property! It is always such a pleasure to hear that our property and customer service of the employees exceeded your expectations and provided you with such an amazing experience! We hope to see you again on your next visit to Gainesville!

"Lovely Hotel, Friendly Staff and Great Location"

5
Dawn T, Vero Beach, Florida 18/01/2019

The hotel is very pretty and has everything right there with a restaurant and continental breakfast in the morning. The rooms are pretty good. The staff are wonderful and very polite. The location is really good to a lot of great things in the area.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your wonderful review! We are always happy to hear that our guests were able to enjoy some of our many amenities and have a wonderful stay here with us! We hope to see you again soon!

"Lovely hotel"

5
User 17/01/2019

Great restaurant, nice staff, wonderful breakfast. Our second trip to this location. Clean and well maintained property. Close to restaurants and the archery facility at newberry. Coffee and lemon water always available in the lobby, nice touch.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always great to hear that our guests not only enjoyed our hotel, but that we were able to provide a convenient place for you to enjoy your time in the city of Gainesville! Thank you very much for your wonderful review on our property, and we hope to see you again soon!

"Great Stay"

5
User 16/01/2019

The accommodations were great! Comfortable beds and pillows. Super internet service and quiet rooms. The complimentary breakfast had many selections to choose from.They also had a restaurant with room service that was basically attached to the building.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this phenomenal review on our property! We are so happy to hear that you were able to enjoy almost every aspect of the amenities here at our property, and even happier to hear that they left you with such a positive experience! We hope to see you again soon!

"Uncomfortable beds "

2
User 15/01/2019

Cons: The rooms feel dated because their bedding and curtains. The sheets and covers feel like sandpaper. There are so many great reviews on this place but I am not sure how. I've stayed at much cheaper hotels in this area that have been more comfortable. The bathroom shower area is tiny. Pros: The location is right off the interstate which is easy access. I did not hear any instate noise from inside of my room. The employees are very friendly. Parking was not a problem. The place is clean.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to review our property and to alert us to any concerns you had throughout your stay. Our number one goal here at the Best Western Gateway Grand is to provide our guests with the absolute best customer service experience possible, so I would like to personally apologize for any inconveniences you may have faced. By letting us know about your experience, and alerting us to any potential issues, we are able to work on these things and provide you and other guests with an even better stay in the future. We hope to see you again, and that you will consider staying with us again on your next visit through Gainesville!

"Great stay and location"

5
Road14380639043, Wellington, Florida 09/01/2019

Had never stayed at a Best Western and we loved it. This location is perfect and right off the highway. Rooms were great with an awesome sports bar! We even signed up to gain points for future stays. I would highly recommend this location.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are ecstatic to hear that as the first Best Western you have ever stayed at, we exceeded your expectations and provided you with a great experience! Thank you for signing up for our rewards program, and we look forward to seeing you again and helping you to earn more rewards points in the future!

"Nice pet friendly hotel off of Interstate"

5
jkdaves, Mississippi 08/01/2019

This was a nice surprise. Huge hotel with great pool and hot tub area. Restaurant is attached but small. Staff at hotel was very nice and helpful. Parking and WiFi were free. Pets are allowed for a $20 fee. Lots of grassy areas near hotel to exercise pet.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are so happy to hear that you were able to enjoy our amenities and have such a wonderful stay at our property! Thank you for the wonderful review, and we hope to see you again soon!

"Wonderful hotel"

5
User 05/01/2019

I booked this room at the last minute due to not being able to make it to a Best Western in Georgia. It was a beautiful Best Western. There was a noise in my original room and when I talked to the man at the front desk, he kindly put me in another room. Breakfast was great.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are so happy to hear that we were able to accommodate you on your last minute reservations and exceed your expectations! Thank you for your wonderful review, and we hope to see you again on your next trip through Gainesville!

"A Hotel you can vote in! Good Stay except for lack of pillow options"

4
Sid_and_Roxy, Winona, Minnesota 05/01/2019

My wife saw a sign indicated where to go to vote. Who knew you could vote in a hotel! Check in was very good the manager on duty did an awesome job. Our room was well appointed except for the issue I've had with Best Western for years. Why don't you have more pillow options? You have 4 of the same kind of pillow on the bed. Anyways I'll get off my soapbox, otherwise our stay was good with the included breakfast. A decent place to stop as long as you are OK with the one pillow choice (I lied still on my soapbox!! ;) ).

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your extremely kind review on our property! We are overjoyed to hear that you enjoyed your stay and that some of our staff members were able to provide you with such a positive experience! I will be passing your recommendations on to our management department so that we can work towards making your future stay even more grand! We hope to see you again in the future!

"Canadian Traveler"

4
Go63806779769, Largo, Florida 01/01/2019

Nice B/W clean comfortable rooms. Friendly staff. Beautiful pool and hot tub. I would recommend this location to fellow travelers. My only negative comment would be an issue with the smoke detector and there was no maintenance staff available to fix it, so we had to be moved to another room. Close to a mall just across the bridge 2 minutes away. Public's and fast food outlets and fuel close to hotel.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your wonderful review on our property! We are very happy to hear that you enjoyed your stay and that we were located at a convenient location for you! In regards to the smoke detector, I am very sorry for any inconvenience that may have caused you and will use this as a training exercise to ensure a better stay for you and other guests in the future! We hope to see you again soon!

"Stop Over to Florida"

2
MarylandOCTraveller, Maryland 29/12/2018

Have stayed here many years on the way to Florida. Hotel is showing its age. Extra pillows was nice. Room was fine but not as clean as I would have liked. Typical breakfast. 24 hour coffee is a plus. Cookies when we returned from dinner.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your review on our property, and thank you for considering us when on your trip to south Florida! We appreciate your suggestions and will use them to ensure a better stay for you and other guests in the future! We hope to see you again on your next visit down to Florida so that we can have the opportunity to provide you with a truly grand stay!

"Nice Hotel"

5
Terry F, Winchester, Virginia 26/12/2018

This was my second time staying at this hotel. Very well kept and the staff is always there if you need anything. They have a shuttle to and from the airport which we used and that was handy. Our flight did not get there till after midnight and they were there to pick us up. Thanks to Mike McWilliams for taking us back to the airport on Christmas Morning. The free breakfast was good. Will return when visiting Gainesville.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your incredibly kind review on our property! We appreciate your loyalty to our hotel, and hope to see you back again in the future so that we are able to provide you with yet another grand stay!

"Significant upgrades needed"

3
Floridagal65, Miami, Florida 22/12/2018

Hotel is right off 75 but not at a traffic light at road ends right after hotel Outside looks pretty good and lobby was nicely decorated for Christmas but.... there is only one elevator for the entire hotel so it being rather full for graduation weekend not exactly ideal The room was at best basic. Literally one available and accessible electric outlet in the entire room. Thankfully we always travel with an extension cord and power cord so we could charge our phones and iPad The room light switch only lit up hall rest of room had individual lights. Very basic room and bathroom- totally ordinary Hair dryer old fashioned attached to bathroom wall. Window AC unit loud when on and difficult to adjust vents away from bed Breakfast included and was the usual fare not great but not bad either Room rate I think you could do better at other options in Gainesville.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for taking the time to review your stay and our overall property. I will be passing all of your suggestions on to our management department. By providing your feedback, you help us to ensure a better stay for yourself and other guests in the future. We hope to see you back again soon, so that we can strive to provide you with a truly grand stay!

"Great location, good service, comfortable and clean"

5
MakeMineWaterfront, Gainesville, Florida 18/12/2018

I have been here several times for meetings and once for a wedding reception, but a recent trip was the first time I've actually stayed here. The location is great - close to restaurants, the interstate, Publix, and the hotel closest to my Jonesville (Newberry) destination. The staff was friendly and efficient. My room was clean and comfortable. The place is beginning to show it's age a bit, but everything was clean and well-maintained. I was surprised at the low price. I expected it to be higher. I also enjoyed the Christmas decorations.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are overjoyed to hear that you appreciated so many aspects of our property! It is always good to hear that our guests were able to have a comfortable and convenient stay here with us! Thank you for your kind review, and we hope to see you again in the future!

"Bob"

4
User 18/12/2018

Ok... so I am traveling from Colorado to southern Florida. And I had to find a place to stay in Gainesville. I'm kind of a hotel snob. I like at least four stars attached to my hotel. And unfortunately, Gainesville only has three stars and below. But I gave a call to the best western and I was greeted by Bob. Bob understands the art of excellent customer service. He said on the phone with me for a good 20 minutes to make sure that I would be happy if I stayed here. When I arrived last night, he greeted me with such joy as he remembered our conversation. While he was here he bent over backwards to make sure I get the room and make me happiest and he also had a gift for both my dog and me. The room was a typical best Western room. You hear the cars on the highway, the towels the sheets the bed or what you would find at a best Western. But I have to tell you… I would've stayed at an Airbnb or stopped at another city if it wasn't for Bob. Kindness and personal attention such a rarity, and I just have to shout out to the best Western for hiring such a wonderful man. And I gotta say the morning desk crew were so nice... the kitchen people also were way more wonderful then the food, and even the carpet cleaning guy last night was playful and kind. Great staff there.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a heartwarming thing to hear that wonderful employees such as Bob gave one of our guests such a wonderful and memorable experience here at our hotel! Thank you so much for your kind review of our hotel, bob, and all of our other staff members! We hope to see you again soon!

"Need improvement, bit expensive for what you get"

3
User 17/12/2018

Very nice staff, Outdated, not very clean. Breakfast very greasy and unhealthy. It needs work. Compare to other bestwesterns need to make a lot of updating. The Christmas tree was pretty, ghe lobby was nicely decorated

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for taking the time to review our property. Your suggestions and comments are greatly appreciated, and we will be using them to work to ensure a better stay for you and our other guests in the future! We hope to see you again soon!

"hotel stay"

5
Louise B, Chicago, Illinois 12/12/2018

Right off the interstate, clean hotel, pleasant staff, After being in the car for 9 hours, the hot tub felt wonderful. Full breakfast -- lots of protein and fresh fruit. I plan on staying at this Best Western next December when I travel south for the winter.

"Excellent stay with wonderful transportation!"

5
User 12/12/2018

My stay at the BWGG was wonderful! The front desk was courteous, followed-up promptly, and answered all my questions. The shuttle bus drivers- Mike, Brian and Henry were great too, almost like informal tour guides sharing ideas of things to do and very supportive/helpful. I would absolutely recommend anyone to stay here.

"went for a funeral"

2
Jenny H, brooker, United States 11/12/2018

the place was very outdated for one. No vanity at bathroom sink to put makeup or anything on. The the ac wouldn't keep on cool kept getting hot after first cool cycle. Then top it off killed three roaches in bathroom and one crawled on me in bed. The buffet breakfast was worst every had. The no one there could address my complaints. Next day heard nothing so called on Monday was told they would oly credit me the 20 .00mpet fee and 20 more off my bill. never stay there again.Also springs on bed poked thru.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We here at the Best Western Gateway Grand strive to make every guests experience truly grand, so to hear that your stay was anything less then phenomenal is truly saddening to us. We will be taking all of your comments and use them to ensure that you and all of our guests in the future receive only the best possible service here at our hotel. Thank you for your review, and we hope that you will consider staying with us again in the future.

"Nice Place!"

5
Janni57, Tallahassee, Florida 10/12/2018

It's an elegant looking Lobby- sort of old world renaissance-ish. Rooms are comfortable, full breakfast, They have a conference center attached as well. On the far side is the Gator Den, can't say I would recommend it though. Try to find something else unless it just doesn't matter.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always a pleasure to hear that our guests enjoy their experience here at our property! Thank you so much for your extremely kind review! I will be passing your comments on to our restaurant manager so that we can work to make your next stay with us an even better one in the future!

"The hotel stay was fine but the conference center was lacking"

4
deb34423, Crystal River, Florida 05/12/2018

This was my third year in a row staying at this hotel for a conference. The furniture seemed much more updated this year, which was nice. I was happy to see that the fabric-covered chair was replaced with a vinyl-type of material that felt cleaner to me. The bed was more comfortable and the flat screen TV was great. The check-in process was quick and efficient, the staff person was friendly. I liked the long hallways, which allowed me to get some walking exercise while I was there for the conference. So my hotel room experience was a bit nicer this year than the past two years. However, my only complaint was with the conference facilities. The conference area maintenance staff was not guest-friendly. He did not want to let a line of 15 women into the ladies room during the 10 minutes we were allowed for our morning break. I got to the door 30 seconds before he did, but he didn't want to let me go in. He seemed to want us to wait outside while he went in to clean/restock. While I argued with him that we only had a short break, more and more women got in line behind me, but he was still unfriendly and argumentative. I went in anyway, followed by a long line of women. I reported it to the front desk later in the day and learned (to my absolute disbelief) that this is the only public rest room in the entire conference center -- and the maintenance guy thought mid-morning (10:15) was a good time to make it unavailable with two conferences going on? Most of the attendees were local and those of us who stayed the night before had already checked out, so only this one public restroom was available. I am not downgrading my review because of this. But next year I will use the one facility during my break even if staff is in there cleaning - what is the alternative? Maybe just maybe they will resolve this issue before next year.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for this amazing review on our property! We are always updating our property to provide all of our guests with the best possible experience when choosing us, so it is wonderful to hear how much this positively impacted your stay! Thank you for your other comments and suggestions as well. We will be sure to address everything that you mentioned so that the next time you stay here with us, we will be able to provide you with an all around grand experience! We hope to see you next year!

"Best Western Gateway Grand Gainesville Florida"

5
User 30/11/2018

great staff and great service Dont forget to let them know you are a rewards member I forgot multiple times and they wont ask or remind you Breakfast is usually pretty good I have stayed here 5 or 6 times this year and breakfast is good and the items change from time to time. Sometimes bacon sometimes not. There is also a great conference room as well as an on site restaurant where the food is good and reasonably priced

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your kind review and for being a loyal Best Western Rewards member! We are very glad to hear that you enjoyed yourself and were able to utilize some of the amenities at our property! We hope to see you back on your next visit to Gainesville!

"Comfortable and classy"

5
User 21/11/2018

Stayed one night on family visit trip. Staff was exceptionally efficient and friendly. Room quiet and comfortable. WiFi easy to access and reasonably fast (not always the case at other hotels). Breakfast offerings should meet anyone's expectations-hot or cold. Parking is convenient. I seldom use the free toiletries at hotels but found these of exceptionally high quality and pleasant to use.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for this great review on our property! We are always striving to provide our guests with experiences such as yours, and are always so happy to hear that our property and staff left our guests with such a positive lasting impression! We hope to see you back again to enjoy our property soon!

"Gainesville overnight stay"

3
32jerry, Reno, Nevada 20/11/2018

The best western gateway grand looks like a four star hotel from the outside, but once inside you realize that is not the case.The property is old and shows its age. I was in a king premier room and it was small and very dated. The bed was comfortable but the room needs to be updated.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for your review. I am very sorry to hear that your stay here with us was anything less than phenomenal. It is our number one priority here at the Best Western Gateway Grand to provide every single one of our guests with a relaxing and memorable stay, and that is why we are always using yours and other guests suggestions to implement constant positive changes to our property, so that we can ensure a truly grand stay for you and other guests in the future. We hope to see you again soon.

"Best Western is a excellent place to stay"

5
Romona S, Mulberry, Florida 20/11/2018

Best Western is a great place to stay they have a great team great experience and Excellence service to their customers I always enjoy myself when I am there I recommend you stay to see for yourself that it is a great place to be when traveling or just want to go out and relax away from home

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your incredibly kind review on our property! We are very happy to hear that you were so pleased by the experience of your stay and the service of our wonderful staff! We hope to see you back on your next visit to Gainesville!

"Excellent mini vacation"

5
User 19/11/2018

Was very surprised and pleased with the overall stay at this wonderful hotel. Gator den is our yearly tradition at this wonderful restaurant dedicated to being a gator fan. The sweet like room was comfortable.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for this very kind review! We are so happy to hear that you enjoy our property and the atmosphere and food inside of the Gator's Den Sports Grill! We hope to see you back again soon, whether it is staying in a room at our property or just grabbing a bite at our restaurant!

"Absolutely perfect"

5
User 13/11/2018

I manage another hotel for a living. A large part of my job is inspecting rooms for cleanliness. Even with how picky I am, I could find nothing wrong with the room I checked in to at gateway grand. Things that are usually forgotten (the microwave plate, inside the coffee maker) were immaculate. I was very impressed with the amenities, and with the service of Kelly/kaley?, forrest, and bob at the desk. Thank you for the early check in and the excellent breakfast, especially after a busy Saturday night. I would hire any of the staff members immediately.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so very much for this incredible review on our property! We are ecstatic to hear that you had such a positive stay at our property and that we were able to provide you with such accommodating amenities! We hope to see you at our property again soon!

"“ Comfortable Beds”"

5
User 12/11/2018

I travel from N. Georgia to Fl. Everglades several times a year,this is the only hotel I will stay at. The hotel is easy access on & off I- 75. But the way it's located you have no traffic noise. The most important thing is the beds,they sleep great. Rooms are clean. They have anything you would want for breakfast,bacon is perfect. O ya before I forget,I also travel with a pet.They charge a small pet fee. So let sum it up ! Easy access, good night sleep,my pet can travel with me. Bacon is crisp,coffee is hot! The whole staff is very accommodating. If you are traveling thru I recommend Best Western Gateway Grand for a comfortable stay. Sherrie

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We here at the Best Western Gateway Grand strive to provide all of our guests with the absolute best customer service experience possible, so to hear that one of our guests had such a wonderful stay and enjoyed our amenities as much as you did, truly puts a smile on all of our faces! Thank you very much for this phenomenal review, and we look forward to seeing you again in the future!

"Very Nice Property"

5
Mary F, Spring Hill, Florida 29/10/2018

We were very satisfied with the property and the staff. Everything was clean. Every staff member we spoke to at any level were friendly and professional. The room was large and comfortable. We loved the sitting area separate from sleeping area. We also had take-out from the on site restaurant. The food was very good and reasonably priced.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are so happy to hear that you had such a positive experience here at our property! Thank you very much for your kind review, and we hope to see you again soon in the future!

"Ripped off!"

1
Ross B, Athens, Georgia 26/10/2018

I tried to make a resv online. Website never confirmed resv, so I tried again. Then I got email confirmations for two reservations. I cancelled both resv several days ahead of scheduled arrival. I was still billed, twice, as no-show. I called, spoke with hotel personnel. Even though I sent them email thread as proof that I had cancelled both reservations, they refused to refund both charges. Told me I needed to call back next week! These jokers have wasted enough of my time. I am handling it through credit card company.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for bringing this to our attention. We are very sorry to hear that you experienced any inconveniences with booking your reservation. It is my understanding that our accounting department and GM are assisting you with this issue, so I hope that we can come to a positive conclusion and see you again in the future!

"wedding weekend"

4
dziki9260, Zephyrhills, Florida 22/10/2018

Had a very pleasant weekend stay at this hotel. Clean, seemed fairly new, friendly staff, good hot breakfast, and lots of green area if you're traveling with your furry kids. Very accommodating all-in-all, and would stay again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your kind review on our property! We are overjoyed to hear that you were able to utilize some of our many amenities such as the breakfast and dog walk area! We hope to see you again in the near future!

"Noisy Accomdations"

2
awaywegoFlorida, Florida 19/10/2018

Unpleasant stay due to noise level. First floor room was next to the lobby/breakfast area (although re requested location at other end of that hall). Noise lasted until 12:45 AM and started again at 6:15 AM. No barrier to separate common areas from guest rooms! If you stay here be sure you do not get room on 1st or 2nd floor near lobby, if you want to sleep. Complained to mgmt. and did receive requested reimbursement for night's stay.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is our number one goal here at the Best Western Gateway Grand to ensure that every single one of our guests has a comfortable and relaxing stay, so we deeply apologize for any noise complaints that you experienced during your stay. We hope that you will consider staying with us again in the near future so that we may have a chance to provide you with the truly grand stay that all of our guests deserve. Thank you for your review.

"very nice"

5
Jesse P, Shelbyville, Ky., United States 18/10/2018

very nice décor. Very convenient having a restaurant and bar in the hotel. Staff were very pleasant and helpful, Signage is a little poor coming from the expressway. overall, very pleased with my quiet stay. didn't hear another hotel guest the entire night.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are so happy to hear that you had such a comfortable and relaxing stay with us here at our hotel! Thank you for writing this kind review. and we hope to see again soon!

"Pros and cons"

3
FunTrvlCpl, St. Petersburg, Florida 14/10/2018

Stayed one night to attend a wedding in the area and I am going to just list the pros and cons in this review for easy reading. Pros: Breakfast was better then I expected, even had good bacon. Room was spacious Staff nice Cons: Room smelled musty Blanket in bad shape Fitted sheets didn't fit well and kept popping off Bath area small Shampoo n lotion bottles very small, about half usual. Coffee kind of week

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for taking the time to leave us a review and to let us know what you loved and what could have been improved about your stay! We are happy to hear that you enjoyed our full hot breakfast and that our staff was able to provide you with a positive experience. We hope to see you again in the near future so that we can have a chance to make your next stay a truly grand one!

"Nice Hotel"

5
samanthapT109OC, Watkinsville, Georgia 14/10/2018

We enjoyed our stay. On our way to southern Florida and stopped to break up the drive. The hotel has a really nice hot tub and poll area. The room was clean and the bed was comfortable. We will stay there again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are delighted to hear that our property was a great addition to your drive! It is wonderful to hear that not only were you able to stop and enjoy our hotel, but that you also were able to relax and enjoy our pool and hot tub! Thank you for your review, and we hope to see you again soon!

"Outstanding Customer Service"

4
goldenbares, Charlotte, North Carolina 08/10/2018

My husband and I stayed the weekend of the UF/LSU game. He was the guest of the day and received a goodie bag, which was totally unexpected. Forrest and the woman at the desk (sorry, didn't get her name) were extremely welcoming and kindly moved us to another room on the third floor when we checked in. The room was spacious and clean. Overlooking the pool was very quiet and we had two restful nights. The air conditioner was a bit loud, the Keurig didn't work because of a faulty GFI, but maintenance fixed it quickly and cheerfully. I was looking forward to having a robe in the room per the amenities list, but one was not provided. Other than that, it was wonderful. The most amazing customer service was provided by the shuttle driver Henry. We were unable to get an Uber after the game but we saw the hotel shuttle on University Avenue. Henry gladly took us to the neighborhood near the hotel where we had left our car with a friend. He was delightful and went over and above. He is an excellent representative of the hotel.

NatalieE1152, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so very much for your absolutely phenomenal review on our property! It is always such a pleasure to hear that our staff was able to provide our guests with such a positive and upbeat experience! We hope to see you again soon in the future!

"Starting to show her age but still good!"

4
Matthew K, Dayton, United States 06/10/2018

When we first starting staying at this hotel it was much nicer. It still looks great on the outside and in the lobby but the rooms need to be updated, they are looking a little worn. The rooms are still very clean and the amenities are there it's the actual room that needs updating. The carpet, paint, wall texture etc just seems to be a little old. Still a great place to stay.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay here with us and continue to choose our property as your home away from home! I will be passing all of your concerns on to our management department so that we can ensure a better stay for you and our other guests in the future! We hope to see you again on your next trip to Gainesville!

"Professional and Helpful"

5
User 04/10/2018

Great rooms, great breakfast, great service, great location. Nice and comfortable pool area. Nice restaurant on the grounds as well. Forrest and Gram were very professional and helpful. It doesn't get much better than that! Highly recommended.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are always ecstatic to see wonderful reviews such as yours! We are very happy to hear that you enjoyed our property, amenities, and of course our staff! We hope to see you again in the future!

"Best Western softball"

4
User 01/10/2018

Our team stayed at this hotel for a softball tournament. The first appearance of the hotel is beautifully landscaped and very accessible parking. Lobby is very nicely decorated with lounging areas for guests. Check in was simple and professional. Room was a basic hotel rom (I personally do not like carpeted rooms) Parents were able to sit in dining room area with no hassle from staff although they promptly shut down the pool at 10pm, no exceptions. There are security camera throughout the hotel so felt very safe walking halls. Overall. I would definitely come back to this hotel!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are always so happy to host sports teams in our hotel, and are even happier to hear that members of the team had such a great and comfortable stay here at our property! Thank you so much for your review, and we hope to see you and your team back at our hotel for the next game season!

"Amazing Hotel & Staff!"

5
orissapel, Gainesville, Florida 28/09/2018

I stayed at the Best Western from 9/23-9/28 2018. The hotel was extremely helpful from scheduling my daily shuttles to troubleshooting my wifi connection. The shuttles drivers, Mike and Brian were the nicest guys you could meet and always greeted me with a big smile. I would recommend this location to anyone in the Gainesville area. 5 stars!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is our number one goal to provide our guests with nothing short of a truly grand stay, so we are so happy to hear that both our staff members and amenities were so accommodating to you throughout your trip! Thank you for your review, and we hope to see you again soon!

"Pleasant surprise"

5
User 24/09/2018

Clean, friendly and courteous plus pet friendly. Havent stayed at a BW in awhile, will definitely will be putting them on the radar again for future stays elsewhere. Hot breakfast also included which was an added bonus.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are always so delighted to hear that we not only met, but exceeded the expectations of our guests! Thank you so much for your kind review on our property, and we hope to see you back again soon!

"Yearly Scuba trip"

5
wonderbread3, Somerville, Massachusetts 16/09/2018

For the past few years everytime we go down to Gainesville with open water students to scuba dive we stay at the gateway grand. Our dive shop goes down with about 20 people every year. The rooms are always nice and check in and out is a breeze. But what makes this hotel exceptional is the night staffer Bob. He has always been so great and cheerful. He seems genuinely interested in having a good rapport with the guests. On the dive trip we often get back late and bob is always there to greet us and help us with anything we need. Every year I look forward to diving on this trip, but I also look forward to seeing my friend Bob at the front desk

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for this phenomenal review on our property! We are so happy to be your choice year after year, and truly appreciate your loyalty to our property. Bob is an exceptional member of our wonderful staff, and I will be sure to pass this on to him. We hope to see you again in the future!

"Just for a night, quick stop...."

5
Amy M, Lehigh Acres, Florida 04/09/2018

This was a lovely place. Clean, great and helpful workers and it is right off the interstate. Forrest checked us in and he was helpful and informative. We appreciated all his suggestions. The pool and hot tub were lovely since we had been driving for a while it felt good to relax in the hot tub! The restaurant next door is lovely. It is a cute place and it is well ran. The food was pretty tasty too. Thank you for a great nights rest!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We here at the Best Western Gateway Grand truly appreciate your extremely kind review of our property. We are so happy to hear that you had such a great time and were able to enjoy our many amenities! We hope to see you back again very soon, so that we can strive to make your next stay with us even better!

"Gator game"

5
User 03/09/2018

Great area to stay away from town, but if you gator football game is night game might not be able to check into room early! They have shuttleto which took us to football game. Great breakfast & front desk staff was wonderful!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are overjoyed to hear that you were so pleased with your stay and were able to take advantage of our complementary shuttle to and from the game! Thank you so much for your review, and we hope to see you back for the rest of the football season!

"Nice hotel"

4
ChuckDickens, Washington DC, District of Columbia 02/09/2018

Very nice Best Western property that has a full restaurant attached is well maintained. Our room was comfortable, the front desk staff were very friendly, and if we are ever back in the area we would consider staying here again. The rooms were clean and bathrooms are outdated and could use a renovation. We did have a hot breakfast that was included with the room and it was fine.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your wonderful review on our property! We are so happy to hear that you had a such a great experience and were able to enjoy our full hot breakfast! I will be passing your suggestions on to our management team so that we can make your next stay with us a truly grand one!

"Trip to Gainesville"

5
dmalliaros, Milton, Massachusetts 21/08/2018

While my week long trip to Gainesville got off on a Murphy's Law track, the management of the Gainesville Best Western quickly rectified the issues on my first full day and the rest of the week went smoothly. I want to especially note that I had to use the daily shuttle service for medical appointments. I had regularly schedule two drivers, Brian in the morning, and Mike McWilliams in the afternoon. Both Brian and Mike were very professional, reliable, and friendly.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that our staff was able to turn a bad day around and provide such a positive experience for our guests! Thank you so much for your kind review, and we hope to see you again in the future!

"Great stay "

5
hidk, chicago 19/08/2018

The location is perfect right off the expressway. The pool has a great set up and shaded areas. Our room was clean. The front desk staff was amazing- friendly and helpful. We would definitely stay again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always a joy to hear that our guests are able to enjoy the convenience and amenities that come with staying at our property! Thank you so much for the kind review, and we hope to see you again soon!

"Nice hotel"

4
conchmac, Key West, Florida 16/08/2018

Rooms are very clean, the staff is very nice, every interaction with the housekeepers, they were very cordial and polite. The free breakfast food not so good. I would rather pay for decent food than eat that garbage.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for you kind review on our property! It is always such a pleasure to hear that our staff was so accommodating and polite to our guests, and provided such a wonderful experience! On the other hand, I am sorry to hear that you did not enjoy our deluxe full hot breakfast options. I will be passing this comment on to our management team to ensure that we provide an even better stay to you and other guests in the future!

"Registered Nurses"

5
thomassavannahp, Gainesville, Florida 09/08/2018

Kathy Lezculos who takes care of guests using the ballroom suite is amazing! She constantly has a smile on her face and breaks her back to be sure we have had everything we need. She's wonderful she is an asset to the team.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We here at the Best Western Gateway Grand always strive to offer the very best in customer service, so to hear that Kathy made such a wonderful and positive impression on you and other guests is always great to hear! Thank you for your kind review, and we hope to see you again soon!

"Kathy Lezcano"

4
User 09/08/2018

Kathy Lezcano seriously is the most attentive hostess ever. She took care of us for 9 weeks and was such a doll. She made sure we had everything we needed and worked so hard! The hotel is very clean and the breakfast area is clean. There was very few complaints.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that a member of our staff was able to make such a positive impact on our guests! Kathy is a great member of our banquets team, and will be ecstatic to hear that she made such a wonderful impression on our guests! Thank you so much for your review, and we hope to see you at other events in the future!

"Misrepresented on website."

2
User 07/08/2018

This is pleasant from the outside, but once inside, you begin to notice the age of this hotel. The rooms on the website appear renovated and refreshed, but ours was not. When I went back down to the front desk, my request for an updated room was denied and they sent up complimentary water bottles and snack size potato chip bags to appease us. Upon check out, the restaurant double charged us for room service. When I brought this to the attention of the front desk, I was asked to produce my receipt (which I did), but then it took 20 more minutes for her to get in touch with someone in the restaurant to make sure of the charges. The pre-check in service offered through the email does

"Lovely overnight on Road trip with dog"

5
User 06/08/2018

We enjoyed the resort-style amenities of this BW location with very easy access off I-95. It was our last overnight during a trip from Maine to Florida, and it was the best of all 3 overnights. Easy parking even with a car carrier, and the onsite restaurant delivered a great meal. Room location was excellent with proximity to grounds with our dog. Room itself was lovely; had a nice couch and wet bar area.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are absolutely ecstatic to hear that our amenities and staff were able to provide you and your pet with such an extraordinary stay! We here at the Best Western Gateway Grand wish you safe travels, and hope to see you back again on your next visit to Gainesville!

"Tennis for all Ages"

4
320bluew, TALLAHASSEE, United States 03/08/2018

We travel to Gainesville often for tennis leagues. The Gateway Grand is our 'go/too' hotel. Good staff nice pub/restaurant and they are always friendly and the rooms are well appointed. What more can you ask.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are very happy to hear that we are your chosen hotel throughout your visits to Gainesville! We are highly appreciative of your business, and hope to see you back on your next trip!

"A great stay"

5
vgotti20, Valdosta, Georgia 31/07/2018

I had a great time the pool the breakfast the room.the staff was very helpful. My wife and I this is were we stay in gainesville fl. I must give thanks to the room cleaning ladies for the hard work and professional dementia

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are ecstatic to hear that our staff was able to leave you and your wife with such a positive impression on our property! It is great to hear that you were able to experience a few of our wonderful amenities, and we hope to see you back on your next visit!

"Great place to stay on our way out of Florida!!!"

5
Timaay, Bristol, Tennessee 30/07/2018

This hotel is a very nice place to stay. The room size was large and spacious and the building felt secure. It is hidden back from the freeway, so was quiet as well. We had dinner at their restaurant next door which was OK, but definitely a plus as we were hungry and tired and didn't want to go out looking for a place to eat. We slept very well. Breakfast was a good selection for the whole family, but I wish I'd tried their omelettes! Didn't see the omelette station until it was too late! We will definitely stay again!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for writing such a phenomenal review on our property! We are very happy to hear that we were able to accommodate all of your needs and provide you with such a great stay! We hope to see you back on your next visit to Gainesville!

"Customer service"

5
User 29/07/2018

Desk receptionist Stella, is an awesome person for guest services. She assisted us in such a patient and professional manner. There should be more like her in customer service. We are very pleased with our stay at BW Gateway Grand!!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you very much for this wonderful review on our property! It is always such a joy to hear that our staff was able to affect a guest's stay in such a positive way! I will be sure to pass this along to Stella so that she can know the difference that her excellent customer service makes to all of our guests! Thank you, and we hope to see you back very soon!

"EXCELLENT BANQUET SERVICE"

5
mjm26082018, Fort Lauderdale, Florida 23/07/2018

Our organization (Multiple Sclerosis Foundation from Ft. Lauderdale, FL) hosted an educational event at this hotel. It included a plated dinner, which was served during a question / answer forum by MS Specialists and patients. The banquet manager, Kathy Lezcano (sp?) was beyond wonderful. Every request I made, inclusive of setting up an another table and ordering extra meals when the number of attendees surpassed the amount we had ordered, was met within minutes. The servers, Jerome and Kevin, were quiet and respectful, especially since the meal was served during the presentation. It was a pleasure to have such a qualified staff who made things flow so easily. Thank you for helping to make this event such a success. Marcia, Support Services Coordinator Multiple Sclerosis Foundation

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that our staff was able to provide such a wonderful experience to your group! Whether staying in the hotel or attending an event in one of our meeting rooms, we always strive to provide the best customer service possible. Thank you, and we hope to see you back again for any events that your group may have in the future!

"Not so much business but a trip to Shands."

5
User 14/07/2018

As usual the staff are outstanding as well as the cleanliness of the room and the amenities. The helpfulness of these folks is beyond compare in contrast to the other hotels we have stayed at. I highly recommend this hotel if you're staying in Gainesville Florida.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so very much for your spectacular review on our property! It is always so refreshing to hear that our staff is able to provide our guests with such a wonderful experience throughout their stay! We hope to see you back on your next visit to Gainesville!

"The place to stay in Gainesville, Florida"

5
Taylor B, Chicago, Illinois 14/07/2018

From the very first time my wife and I decided to extend our driving time from Chicago to Sarasota, Florida, and added a second stop in Gainesville, the Best Western Gateway Grand became our favorite destination. Located conveniently off I-75 at 4200 NW 97th Boulevard on Gainesville's 39th Street, with a gas station nearby and a popular in-house restaurant, Gateway Grand is everything a tired traveler is looking for after a long drive through Georgia traffic. The rooms are large and luxurious and clean and comfortable, among the best we've ever experienced. The shower is the best wakeup call you can imagine. And if you book a room on the first floor around the corner from the front lobby, you are in your car and on your way before the daily newspaper is delivered. We didn't have time to enjoy the outdoor pool but it was obvious that a lot of other people did. And the early free breakfast is tops. It's a great feeling to spend a night in a luxury hotel without paying luxurious prices.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are honored to hear that you chose our property to stay at during your trip! It is so great to hear that you were able to enjoy some of our many amenities and that you had such a positive experience with our property! Thank you for your kind review, and we hope to see you back on your next trip through Gainesville!

"This is why we return!"

5
User 14/07/2018

Year #6! Thank you Gateway Grand for your attention to detail, safe and clean environment and superb staff! I am blessed to lead a large group of High School students to a Leadership Conference each summer and we always choose to stay in Gainesville due to your location and willingness to accommodate our group. Kimberly helped organize all of the 'behind the scenes' details well before we arrived. Her preparation was evident and greatly appreciated! She leads a great team! Gary, Jerome and Kevin @ the Gator's Den absolutely hit a HOME RUN this year! The food is always amazing (I wait ALL year for that grouper sandwich - no lie!) but they were also extremely kind to the students. They are gracious with our special requests and I was so impressed by their genuine desire to make sure everything was acceptable. Well done, Gator's Den! Leah was a ROCK STAR at the front desk! She had all of our rooms, keys and a spreadsheet with all of our information ready before we arrived. She made check-in completely stress free! She even double checked to see if any of the rooms were 'connecting' rooms since we were traveling with students! (a concern since we were traveling with boys and girls) She took care of the details so I could spend my time investing in these student leaders! A job well done..... worthy of a grateful review!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for this truly phenomenal review on our property! We are absolutely ecstatic to hear that you and the team enjoyed our amenities and customer service so much, and that our staff was able to leave you with yet another positive impression on our hotel! We here at the Best Western Gateway Grand are honored to have such loyal guests, and can't wait to see you back again next year!

"Rehearsal dinner Kathy Lezcano supervisor and Jerome banquet server"

5
tiffanyhernandez644, Gainesville, Florida 09/07/2018

I attended the neira rehearsal dinner on Friday and Kathy and Jerome did an awesome job very attentive to our needs and they were both great with the children that were there as well I would recommend this establishment to anyone because of Kathy and jerome

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that our staff was able to make a guest's visit extra special! Thank you so much for your kind review, and I will be passing your wonderful comment on to the banquets department!

"Felt safe as a single traveler"

5
roadwarrior106, New Smyrna Beach, Florida 08/07/2018

The room was spotless, and my overall impression of the hotel was clean with a friendly staff. The sports bar and grille had a good menu. I stayed on the third floor, and it was very quiet. As a single, business traveler I found it safe and comfortable. I would stay there again.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your phenomenal review on our property! We are overjoyed to hear that you had such a spectacular stay at our property, and look forward to seeing you in the future!

"Excellent customer service"

5
User 30/06/2018

Just wanted to mention how great Bob is at this location. He always goes above and beyond, makes me feel like I'm at home with family. This is a weekly stop for me and I always look forward to the fresh early morning coffee.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are so happy to hear that Bob is able to provide you with such a phenomenal stay every time! It is very important to us that our guests feel at home and completely comfortable when they stay at our property, so to hear this is wonderful! We hope to see you soon on your next visit to Gainesville!

"Super friendly and hard working staff :)"

5
wagsken, Johns Creek, Georgia 28/06/2018

I came to Gainesville for a week to get treated at Clear Passage Therapy. As soon as I walked through the door I was greeted with a smiling friendly face. Forrest at the front desk was so helpful and bright. The room was clean and comfortable. The breakfast staff works so hard to keep all the guests happy. I was so appreciative of the selection at breakfast, especially the GF bread that was wrapped individually and the Almond milk. It was delicious! My daughter and I enjoyed swimming in the pool and eating at the Gators Den Sports Grill. Thank you staff for an amazing experience!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so very much for you phenomenal review on our property! It is so wonderful to hear that Forrest and the rest of our staff were able to leave you with such a memorable positive experience, and that you were able to enjoy some of our many offered amenities! We hope to see you again soon on your next visit to Gainesville!

"Kathy and team"

5
natashathomas129, Gainesville, Florida 24/06/2018

I attended the Molina and Reuther wedding and Kathy and her staff did a great job service was great they were very attentive they took care of all our needs and the food was awesome compliments to the chef

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your extremely kind review regarding our banquet department and staff! They will all be so thrilled to hear that they were able to make the event such a memorable one for you. We enjoyed having the entire wedding party here, and hope to see you again soon!

"Kathy Lezcano and zack"

5
aubreesmommy5678, Gainesville, Florida 20/06/2018

I attended an event for the city of Gainesville earlier today and Kathy and zack were awesome they accommodated us and everything that we asked for they are the definition of true team players I would recommend best western to all my friends thank you so much Kathy and zack for all your hard work today

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always such a pleasure to hear that our staff members were able to make our guest events and stays such positive ones! Thank you so much for your kind review, and we hope to see you back for future events!

"Good house keeping"

5
robhark92, Gainesville, Florida 12/06/2018

Alicia did a great job with the room was always very clean never had to ask for towels or soap she deserves a raise it was by far the best experience I have ever had at a hotel will definitely be back

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is always so satisfying to hear that members of our staff were able to accommodate our guests to the extent that their entire stay was so positively impacted! Thank you so much for your kind and wonderful review, and we hope to see you back again soon!

"Fantastic Service"

5
tiremanoo, Gainesville, Florida 11/06/2018

Hannah Lombardo and Kathy Lezcano took such good care of myself and my wife for a banquet dinner...kudos to both of them. Would definitely recommend this place for any type of events. The food was excellent but just cant say enough about the service.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are overjoyed to hear that our employees as well as well as our chefs were able to provide you with such a positive and wonderful experience! Thank you for your kind words, and we hope to see you again soon!

"Kathy banquet supervisor is the best!"

5
tybrown90, Gainesville, Florida 08/06/2018

I was at an event for Gaston company and Kathy banquet supervisor was awesome she was very attentive to our needs and stayed with a smile on her face she was very professional and pleasant to be around

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are always so thrilled to hear that our guests enjoyed themselves at events hosted within our property! And to top it off, we are even more ecstatic to hear that Kathy and our wonderful banquet staff was able to make the event that much more special for you! Thank you so much for your kind review, and we look forward to seeing you again in the future!

"Kathy Lezcano has been an amazing banquet attendee"

5
User 08/06/2018

We have been here for 5 weeks using the banquet rooms for classes. Kathy Lezcano goes out of her way to be sure we were accommodated with fresh ice water, coffee, and teas every morning. She was so friendly; it is truly refreshing to still have a friendly smiling face.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
It is also always refreshing to hear that our staff members such as Kathy were able to make such a positive impact on your visit to our property! Thank you so much for your wonderful review, and we hope to see you again soon!

"Kathy Lezcano is amazing"

5
tammylangford, Gainesville, Florida 08/06/2018

We spent 6 weeks of training at this hotel's conference rooms. Kathy took care of our group every day that we were there. She was so nice and helpful. She made sure we had fresh coffee and water throughout the day. She frequently checked on us and brought us anything we needed. Because of Kathy I would recommend utilizing the facilities at this hotel.

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
We are extremely honored by your very kind words, and are overjoyed to hear that you had such a phenomenal experience while visiting our property! Kathy truly is a valuable and hardworking employee, and it is so good to hear such positive feedback as a result of her and the phenomenal banquet staff's hard work and dedication towards our guests! Thank you, and we hope to see you again soon!

"Amazing attention and service!!!"

5
bryancabrera, Orlando, Florida 08/06/2018

I was there for a on the job training convention and something that stuck out to me was the attention me and my group received from Kathy Lezcano. She was extremely attentive to our needs and made sure that we received everything we needed. I would participate in a convention again at this location just because of Kathy. She is an asset to this best western and they are lucky to have her.

"Kathy Lezcano is Amazing"

4
funtimesareus, Gainesville, Florida 08/06/2018

Kathy Lezcano has made my experience with Gateway Grand much more enjoyable and memorable. I deeply appreciated her attentiveness and efforts to provide refreshment and comfort to me and my group. Please make sure to thank her and I hope everyone knows what a valuable employee she is.

"Atop the best"

5
Jwagle20, Clio, Michigan 05/06/2018

Beautiful hotel! Definitely the best place Ihave stayed anywhere. Clean grounds, nicely greeted. Exceptionally clean hotel, rooms and pool area. I would recommend if you stay in Gainesville Florida, don't waste your time or money anywhere but here. Excellent place!

"Usually nice but under construction now"

4
ernierad, Madeira Beach, Florida 01/06/2018

Stayed here before and we like it but this last stay we found out that the pool area was being worked on and was not usable and that the water was shut off in the rooms between 10 and 4. Did not find out till check in

"BW Western stay"

4
jsaionz, McHenry, Illinois 23/05/2018

great hotel. Water pressure could be better - our only complaint. The room was excellent. Amenities were good. Great location and we would surely reccomend this hotel to others. We were guest of the day and that was wonderful!

Natalie E, Front Office Manager at Best Western Gateway Grand, responded to this review
Although I am very sorry to hear that the water pressure did not meet your expectations, I am so happy that everything else throughout your stay was wonderful! It is always great to hear that our guest's experiences were truly up to Grand standards! Thank you for your review, and we hope to see you back on your next visit to Gainesville!

"Great Place!"

4
epocwy100, Gainesville, Florida 17/05/2018

Staff is attentive and very welcoming. They always always always make all the process go smoothly from booking the suite to the shuttle services. Mike and Brian as the best of the best!!! They take the worry out of the commute during my visits. Always on time and very helpful. I definitely recommend!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Oh wow, thank you for the wonderful comments. I will make sure Mike and Brian are awarded for helping your process go smoothly during your stay. All of the staff are very passionate when it comes to guest services.

"Can't Recommend"

2
Jenny W, Milroy, Indiana 16/05/2018

To say that I was underwhelmed would be putting it mildly. The hotel is gorgeous from the outside and check in was easy with friendly staff. We had booked via Priceline and got a good rate but not great - so when we got to our room it was a handicapped-friendly one, complete with shower chair, no closet (coat rack). That was not acceptable for us, so I headed down to see about changing rooms. The friendly guy said “yeah I noticed that, Priceline always gives you the best rate on the cheapest room.” So he was fully aware what room he was giving us and said nothing. I would have upgraded us had I been given the option to do so. They changed us to a room with 2 double beds, which was fine even though we would have preferred another King in a regular room. The room we were given was obviously neglected. It's not that it was old or needed updating. It was that the little details had been skipped - like the comforter not being properly tucked in, the bathroom toilet paper wasn't folded (a sign to me that it hadn't been cleaned), and the sink wouldn't drain right - apparently the stopper was damaged and stayed almost completely shut. There was mold on the caulk on the lower (floor) corner of the tub. And I had caught a cold on the trip only to find that the tissue box was empty. Hot water was consistent in the shower and water pressure was good. The beds were pretty standard - but we've been on a long trip across country and have been really impressed at the Best Westerns where we've stayed. This one just looks like they've stopped caring. Breakfast was terrible. I don't expect fine dining, but the potatoes were rubbery and I can't believe they call that coffee. It just tasted wrong, almost fizzy. No idea what was happening there. Also, the breakfast staff people were oblivious to those of us waiting at the coffee bar, standing in our way for no apparent reason. So overall I wouldn't recommend staying here. It looks beautiful but don't be fooled - they seem to have stopped caring about your stay and are more interested in drawing you in.

Natalie E, Manager at Best Western Gateway Grand, responded to this review
Thank you for your stay Jenny. We appreciate your input and will use it for constructive counseling for our staff.

"Excellent property"

5
Lisa H, Deptford, New Jersey 14/05/2018

Very nice caring staff. Excellent accommodations ! Will stay here again when we come down. The restaurant staff was also very nice and caring. The food was excellent and was given a lot of it. They brought it to my room at 10:30 pm !

"The staff is absolutely wonderful! Especially Sharon, Melinda and Emily"

5
User 14/05/2018

We travel a lot and this is our favorite people place. Every single, not some, not most...every single person on staff at this hotel is an delight to see. We always are made to feel at home. Thank you all for your care and professionalism. Mark and Caroline

"Resonably priced, clean and nice hotel"

5
karenschuster2004, Franklin, Wisconsin 09/05/2018

I've been staying at this hotel on business for years. Each year I come back there is always an improvement. This last time was such a great experience. There is a pool, hot tub, nice workout facility and everyone who works at the hotel is very nice.

"one night stay"

5
Laura H, Jacksonville 23/04/2018

Very nice clean hotel, room was clean and comfortable. The bathroom shower area could use a little updating but overall great room. We ate some appetizers at the Sports Den pub and Elisabeth was very friendly and the had some great food recommendations. Breakfast was very nice and for $3.00 you can get a fresh omelet made.

"Visitor from the Caribbean"

3
User 20/04/2018

I would advise guest to double check there bill at checkout because there might be unknown charges as was in my case. Also, reconfirm your reservation with the hotel and ensure they have recorded that you requested shuttle service as they tend not to not recall that shuttle service was requested. I suggest confirming twice the day before.

"Pleasant surprise"

5
Timothy F, Denver, United States 13/04/2018

One of the nicest Beat Westerns I've stayed at. Rooms were clean and staff was friendly. Breakfast was the usual farrle, but eggs were real (not typical powdered) and they had made to order omletes for a small upcharge. Would definitely stay here again.

"Amazing staff"

5
User 13/04/2018

Exceptional staff all the way from the front of the house to the banquets. General manager Ron has put together an unbelievable staff. I've been in the convention management, restaurant and catering business for over 35 years and this is impressive. Banquet managers Josh and Kevin put together an unbelievable presentation for over 200 people. I've never seen a banquet Buffet line move that fast and have the food taste as good as it did. Banquet service staff of Emily, Rachel, Melinda, and others did a great job with a huge tent and outdoor setting serving that many people. It was absolutely perfect. Chief engineer Adam had a big job to do and everything was flawless.

"Very Impressed"

5
JudithW204, HERNANDO 13/04/2018

Too many good things about this hotel. Spotless room and bath, comfy couch to sit on instead of the beds, quiet, quiet, quiet and terrific staff. The on location grill had the most friendly wait staff even though we popped in for only a before dinner snack. The first floor room we had was on a very short hallway, so that really helped with noise reduction. The complimentary breakfast was very extensive, including a made to order omelette bar. I would stay again if we are in the area.

"Great place"

5
Michael F, Orlando, Florida, United States 13/04/2018

Very enjoyable stay. The general manager Ron was exceptionally helpful in providing space for our RV. And Emily at the morning breakfast is one of the best egg makers there is. This hotel is very clean and the grounds are well manicured and well kept.

"We didn't stay here!"

1
Lomaha, Sarasota, Florida 11/04/2018

Today I booked a non-refundable room through Ebates at this hotel for an upcoming event this weekend. I inadvertently selected the wrong date and realized so after I clicked the "Book" button. I immediately called the Ebates help line to have corrected to no avail. The Ebates representative called the hotel directly and mentioned I might have to pay a penalty which I agreed. After waiting a bit, he returned to me saying that even after speaking to management, there was nothing they could do. I am out the full cost of the room unless I can transfer to a friend who might want to stay that night. Not a solution for me!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
I understand mistakes happen and I will be happy to adjust the dates for you. Please give me a call so we can see how we can correct this error. I do apologize for the miscommunications and look forward to your call.

"Nice Hotel!!!"

5
User 07/04/2018

Visiting from Puerto Rico,Since we arrived everything was great, rooms are comfortable & clean, good breakfast. Want to thank Forrest for he's great service since the first day, took good care of us!!

"Work"

4
User 06/04/2018

This hotel was nice. They allow pets and have a sports bar around back. Staff is very nice, and I wanted to mention Alicia in maintenance. She was so helpful and sweet. Harley Davidson across the street. Breakfast is same everyday with a omelette station that you have to pay for.

"Excellent Service / Wonderful People"

5
snowbound79, Fort Myers, Florida 04/04/2018

I was staying at the Hotel for a business workshop and utilized one of the large banquet rooms. I forgot to bring a projector with me from work and did not request one for the room at the time I made the reservations but Kathy Lezcano quickly resolved my dilemma and made sure all was going well throughout the rest of the day. I would also like to say that Rachel a server in the Continental breakfast area was a true GEM. She saw I was having a rough morning and took the time to calm me down and chat with me for a few minutes, (THANKS RACHEL)

"Easter Luncheon"

5
User 02/04/2018

My family and I attended the annual Easter luncheon at the hotel this past Sunday and I can't say enough about the service! Our server Hannah was amazing! She was friendly and attentive even with the other large groups she was attending to at the same time. It is servers like Hannah that make you want to come back! We won't forget her smile and will definitely be back to celebrate next year. Thank you Best Western for another great Easter luncheon.

"Easter buffet Kathy Lezcano"

5
ashleya5678, Gainesville, Florida 01/04/2018

I had a wonderful experience here for the Easter buffet Kathy was attentive very helpful and friendly she made my Easter one of the best holidays I have had being recently I lost my husband during the holidays it meant a lot to me to see how hard and dedicated to her job and the customers comfort and happiness

"Decent hotel stay"

3
James I, Atlanta, Georgia 01/04/2018

The hotel was clean, the front desk staff was friendly, and the room was large with a comfortable bed. The complimentary breakfast provided the typical options with the addition of an omelette station where you could pay $3 to have one made to order.

"JUST AWESOME SERVICE"

5
Mark F, Miami, Florida 29/03/2018

Occupied a conference room for an entire week in March 2018 - Hannah Lombardo and Kathy Lezcano went the extra mile every morning putting smiles on all our faces! A legal procedure that was less than fun made comfortable by these two ladies.

"Not so good"

3
hsoprano, Atlanta, Georgia 29/03/2018

Check in took a while as they were answering the phone instead of taking care of people at desk. First thing we noticed was that the floor had not been vacuumed. They sent someone from house keeping up to do it. One of the towels had a yucky stain that was that had to have come after it was washed. There was no cream or sugar for the coffee, which didn't matter because we couldn't get the Keurig to work. I think this is a place where there are a lot of meetings, but the rooms leave a lot to be desired. They really need an update.

"best hotel service"

5
User 24/03/2018

I can say the service in this hotel is excellent. also the rooms and hotel feels like home. recommend this place as number one. they make you feel at home by giving you anything you need and promptly. it is also a quiet atmosphere and they give you transportation to several locations. In all we have tried other hotels in the past but this one tops it off by far.

"Extremely friendly helpful and comfortable stay"

5
668rogerd, Winnipeg, Canada 22/03/2018

I am extremely happy with my stay at this property. From check in to check out the staff were very friendly and helpful. They even got their shuttle driver in extremely early in the morning for me to make the airport for 4:45am. I had started to lose faith in the Best Western brand with a couple bad stays. This place has renewed my loyalty to the brand.

"Looks good from the outside, service good; rooms are dated"

3
cbowers70, Naperville, Illinois 21/03/2018

We picked this hotel because pictures made it appear to be a nice-looking convention/ wedding hotel and it is reasonably close to a restaurant where we wanted to eat on our drive south through Florida on our way to Naples. The location is good, although it's near the interstate, but tucked far enough away that we heard no traffic noise. The property is clean with a modern outside appearance and grounds. The breakfast was decent and free except for made-to-order omelets. There was a big wedding group booked in the hotel, but we weren't really bothered by that noise. The drawback is that the rooms are in need of an upgrade, and in our view not worth the price; we paid over $180 including tax. I won't review it separately, but the hotel bar (Gators Den) was a pretty sad place and the food looked like what you'd get at a Denny's. We only had drinks there but saw others at the bar eating dinner; they didn't appear pleased. We won't stay here again, likely booking a Hampton Inn or similar hotel when we stay in Gainesville the next time.

"Went for The Races, Will Return Anytime!"

5
Scott S, Aripeka, Florida 20/03/2018

Great place to stay! Very clean and well maintained. Breakfast was adequate but if you splurge for the omelette it is well worth it (4 bucks) Stayed for the Gatornationals but I will use this hotel for any trips to that area. Rooms were cleaned magnificently each night and because I was a Best Western member I was greeting with great goodies!

"Guest Of The Day"

5
rvmccabe, Fenton, Michigan 18/03/2018

The Best Western Gateway Grand was a stop over between Nashville and Sanibel. When I booked the room I got a confirmation email from Kristen before I got off the phone with her. As I'm checking in I noticed the sign behind the desk that said I'm the "Guest Of The Day" and it just kept getting better. Alexandria checked me in and was fantastic. My Wife and I will be using this hotel again in the future.

"Excellent staff"

5
User 16/03/2018

We have been at Best Western for the past five weeks for a graduate nurse training program. The staff has been excellent, especially Kathy Lezcano. She always made sure that we had everything we needed and that we were comfortable. Excellent customer service!

"Kevin and Jerome"

5
User 14/03/2018

Kevin and Jerome were the best waiters we've ever had at military ball! They did a wonderful job as waiters and they seems to have fun while doing it. I definitely recommend Kevin and Jerome for waiter/staff members of the month!

"Very comfortable stay"

4
starbux, Miami, Florida 14/03/2018

We were here for an event at Santa Fe Community College. Best Western made our stay very convenient with transportation to and from the airport, as well as the college. The drivers, Mike and Ray, couldn't have been nicer. The room was clean and comfortable,and the restaurant was great.

"Great Stop on I-75"

5
ddwaller1, Estero, Florida 13/03/2018

Having just stayed at a Best Western in New Orleans, heading home to South East Florida, we decided to stop at this Hotel. This is the second time we stayed at a BW Hotel and were totally delighted with the service, room, breakfast and parking. I would definitely stay here again and based on our experience with BW hotels we would look for them on future trips. The staff makes you very welcomed and cannot do enough for you. We even joined their hotel club which we normally do not do. Easy access on and off I-75.

"Bell High School Military Ball 2018"

5
User 10/03/2018

Kevin and Jerome were the best waiters! We came for military ball, and they were by far the most helpful and entertaining waiters. Definitely would recommend as waiters for any other event. Five star service.

"Bell high schools JROTC military ball "

5
User 10/03/2018

Thanks to Kevin's and Jerome's wonderful services we had a Very successful military ball this year! The gateway grand has a very Phenomenal group of workers, Thank you so much guys!! We'll be back next year!

"A special omelet for $3.00."

4
mcarr0ll27, Granby, Connecticut 06/03/2018

This hotel has it all. Beauty Hotel physical structure, clean & well maintained. Staff appears to be very good. The breakfast annoyed me ! The hotel declares that the breakfast is "Free Deluxe Breakfast" Besides the waffle maker, there were two hot dishes: "scrambled eggs & "biscuits & gravy" and there was a $3.00 charge for an omelet. When I pay $170.00 for a room & $20 more for taxes, I don't expect a $3.00 charge for a breakfast item. If the hotel wants to make the breakfast better, they should do something for all of the customers. If you are at this hotel in early March, watch out for parking under the trees. I was not aware of this and I had my car coated with reddish stuff, like dead blooms. A car wash cleaned it off !!!! Enjoy each day !!

"90th. Birthday Party"

5
User 03/03/2018

Great hotel ! Excellent Staff, Clean hotel with nice rooms, valet parking, nice pool area and hot tub. Were at a 90th. Birthday party for a family friend. Event was at the hotel and very well organized, food was very good and everything was just perfect. Try the breakfast omelets as they are custom made and very good. I would recommend this hotel for any type of function or just a nice place to get away for a few days.

"One of the best hotels ever"

5
User 24/02/2018

We were thoroughly please with the hotel, it's service, everything! Great price, large room, wonderful breakfast! I wish it had been warmer because the pool area looked great too! If I ever needed to stay in Gainesville again, hands down it would be here! The only negative would be that I was unaware of the $100 deposit, not that big of a deal, it just took 5 days to go back in my account. Still a wonderful visit and we are still talking about how comfortable the bed was and wished we had looked to see what kind it was!

"Great Stay"

5
Kermit95401, Santa Rosa, California 23/02/2018

Had a great stay and appreciate the shuttle service. Everybody was very accommodating. Thanks to Mike Williams for driving me each day to my appointments at Clear Passage. I also enjoyed the great people at the Den restaurant.

"Overall very good"

4
User 12/02/2018

The experience did not start well. I was given the impression that a hotel shuttle was available 24 hours per day. I arrived late due to airline delay, when I called for the shuttle the young man told me that the shuttle driver had been sent home for the evening, I should get a taxi. This added about $40.00 to the trip. when i was being taken to the airport to leave the shuttle driver said he was on duty until after midnight Sunday night. NOT HAPPY to know that! The rest of the hotel experience was as good as can be asked for great facility and staff. Watch the shuttle service. If you get this young man hang up and call back for someone else.

Natalie E, Manager at Best Western Gateway Grand, responded to this review
Oh wow I am so sorry to hear about your experience with our shuttle services. I will use your feedback to train the employees on the importance of communication between front desk staff and the van drivers. I am happy you were happy with the rest of your stay. We hope to see you in the future.

"Wonderful Hotel"

5
Theodore T, Minneapolis, Minnesota 11/02/2018

We stayed here one night on our way to south Florida. It is a great hotel with clean, spacious and comfortable rooms. Breakfast was very good in the morning with a lot of variety and was kept full and clean. There is a restaurant attached to the hotel so we had dinner here without having to drive which we appreciated. A great stay with a good staff. We would stay here again on our next trip to this area.

"Great support and sales staff"

5
User 08/02/2018

My thanks to Zack, Tonya, Kimberly, and Hannah at the Best Western Gateway Grand. They were able to accommodate many last minute requests during the hectic conference schedule. I highly recommend them for your mid-sized conference needs.

"Best service in Florida"

5
Mariposa53, Australia 07/02/2018

After great disappointments with Best Westerns in Miami and various places in Florida we stopped at this hotel very late at night. Wonderful professional reception staff. Welcoming. When told about our bad experience they decided to upgrade us and really made our stay very special. Thank you Forrest for a marvelous service. This was the best service and standards we encountered in Florida. Also thanks to Alexandra who was on duty that night.

Natalie E, Manager at Best Western Gateway Grand, responded to this review
I am sorry to hear about your disappointments in Miami. All of the staff at the "Gateway Grand" goes out of their way to be professional and make sure all of the guests feel welcome once they walk through the door. I am happy to hear that you enjoyed yourself and we hope to see you again on your next trip to Florida.

"Phenomenal"

5
Tracy H, Tampa, Florida 05/02/2018

Traveled with a very large group! From booking all of our rooms to the check in process to hotel restaurant accommodations the staff here was phenomenal! This was the second time we've stayed here for this type of trip & we will do so again!

"Wonderful, week long stay!"

5
DkpaCharleston_SC, Charleston, SC 04/02/2018

This was my first time in Gainesville - I was there for a week for some medical issues. This hotel is not the fanciest hotel, but it is a great place to call home for a week. The staff is SO nice and professional. I almost gave it 4 stars because I had an a/c issue one night and didn't get a fan or anything - but they were so great and replaced the whole unit the next day so I didn't have to move rooms, which was terrific. Now for the restaurant. WOW!!!! The staff is excellent. They work SO well together and SO hard to make you feel cared for. They accommodate special requests with a "no problem" and a big smile. They all seem to genuinely care about each other and their guests. And the FOOD IS EXCELLENT! The freshest salads - consistently, and all of the cooking is just amazing. Fresh, fresh, and "real" cooking is going on there. I definitely recommend this lovely (not too fancy or too stuffy) hotel (though I love those, too!)

"David Showed Great Customer Service "

5
Guest4TheDay, Silver Springs, Florida 03/02/2018

I just attended a formal function at the Best Western Gateway Grand and I just wanted to mention that the server David went above and beyond to get to know the guests he served tonight as well as others in the social function. That type of personalized customer service is just what this and other establishments needs in this depersonalized day and age so thank you. His service tonight was refreshing to see and it is servers like this that make guests want to return again and again.

"Wonderful hotel, wonderful service"

5
User 24/01/2018

I have been working out of this location for 2 weeks now and I am extremely impressed with the amenities and hospitality I have experienced! Especially Ms. Kathy Lezcano, she is always so welcoming and helpful, making sure everyone is taken care of! The food is also wonderful, not your typical hotel cuisine. I will be back for work and for pleasure, thank you Best Western!

"The BEST Best Western in America "

4
User 23/01/2018

Stayed here last night and I absolutely LOVED IT...The rooms are very large and are very clean...The sports bar and grill attached to this hotel has GREAT food as well...The only issue I have with this hotel is the $100 deposit (hold) on your credit card...That is the ONLY reason I didn't give this hotel a 5 rating...

Natalie E, Manager at Best Western Gateway Grand, responded to this review
Thank you for the positive feedback. We are happy to see you ranked our hotel Best In America, that means so much to us!!! We only put the $100 hold for guests who are not paying for their room just in case you want to charge any incidentals. We have to have a credit card on file. Hopefully you stop by the next time you are Gainesville.

"No Wake Up Call"

4
Victoria W, Sylvan Lake, Michigan 19/01/2018

This hotel is unlike the average Best Western. The rooms are very large and a very clean. The hotel bar and restaurant offer Happy Hour7 days a week from 5-7 pm. The food was above average for bar food. The breakfast buffet offered an omelette station for an extra fee of $3.00. Coffee was available as early as 4 am. The hotel does provide a shuttle to the airport; a 24 hour advanced booking is required. As for the wake-up call, I never got it. It was by chance that I woke up 6 minutes before the shuttle was to leave for the airport. I notified the hotel customer service department and hotel manage and all I got was"gee, we are sorry". Not what i expected.

Natalie E, Manager at Best Western Gateway Grand, responded to this review
I apologize you did not get your wake up call. We will use your review as a learning tool for our staff to see the importance for setting wake up calls. I am happy you made your flight. I see you were able to stop by our restaurant and take advantage of our daily specials along with Happy Hour. We hope to see you on your next visit.

"A very nice place for business, or for personal time."

5
RTomD D, San Francisco, California 11/01/2018

I stayed at this hotel for three nights last week for a seminar/class that I was teaching. This hotel is very nice! The first thing I noticed is that everyone is very friendly. Mike picked me up from the airport in the shuttle, it was an easy ride and Mike is the most friendly shuttle driver I have ever met. Then into the lobby! This hotel looks like something from another era, a beautiful building and grounds. They were still set up for the holidays when I arrived and all I could do for a few seconds was stare in wonder at how nice it looked inside. I had spoken with Alexandra earlier and she was at the front desk as helpful as ever when I checked in. I have to say that this hotel is run with the most friendly and competent staff, it does not seem like a Best Western at all, it feels like a family owned grand hotel. The room was big, it seems more like a suite than a basic room. The sitting area has a sofa (sofabed) and a desk, with the TV on the dresser able to be seen from both rooms at once. The king bed was nice. the only suggestion I have is to put mattress toppers on the beds for comfort, or increase the thread count on the sheets... The catering staff, Zach and Virgil went above and beyond, the room was set up perfectly each day. Our support staff, Kathy was the best server EVER! She made sure we were comfortable from 8:00 in the morning until we left at 5:00 PM. Zach and Virgil get extra credit for literally going through the dumpster to find some important parers that I had left behind. Overall, I had a very good experience here and would not hesitate to stay here again the next time I am in the area.

"Hotel looks like a south western type building"

5
User 11/01/2018

Best hotel for the money clean service great right off I75 oh good restaurant! With lots of restaurants in the area also many stores for food shopping plenty of gas stations they are also pet friendly

"Good place to stay"

4
leolR7696IL, Las Vegas, United States 09/01/2018

I was here for two nights on business and chose this hotel because of its proximity to my job site. The hotel is 18 years old and has always been a Best Western. The hotel grounds were transitioning from the Christmas decorations and despite that, the place was pretty clean. My room (326) was pretty quiet. The bed was a little firm and really wanted firm pillows as that's what I'm used to sleeping with. Although the request was confirmed. I never got them. A desk attendant asked if I had received them and at the time I didn't check as I was on my way out. The breakfast was actually quite good with made to order omelets for $3.00. I was rather pleased with that. The hotel staff was congenial and courteous. I noticed some of them calling guests by name so I know that this place must have regulars. That's pretty good to know! There are places to eat within the area and they are short drives. If I need to to get back to Gainesville, I would choose this place again.

"An impressive hotel"

5
Rosemary3333, Ottawa, Canada 09/01/2018

this huge hotel has a lot going for it. Staff are friendly and helpful, rooms very clean, free wifi, nice breakfast included, and it is pet friendly with room outside to run my dogs freely. Overall a very good stay.

"not what we expected from a Best Western Premier"

3
Barbara O, Belleville, IL 08/01/2018

expensive for accomodations. also very difficult to locate the turn into the hotel. charge for eggs - no bacon or sausage available. computer desk so high we had to use a pillow for the one chair in our king room. room was large enough to accomodate a sofa and coffee table but had none of these ammenities

"Putting the Grand in Gateway Grand"

5
Josef C, Royal Oak 04/01/2018

I have been travelling since birth and of hundreds if not thousands of hotels, motels, etc. I have stayed in, this would rank in the top 10. Forest, Natalie and other staff members went beyond belief to answer questions, make me and other late arrivals comfortable and had amazing knowledge of the place. Restaurant/Bar would make all Gators proud, food and people were wonderful. Room went beyond expectations to as to amenities and comfot. Piano in main hall is nice touch. Didn't even have a chance to enjoy pool or workout room. Would be a great place for a convention and it's worth the stop on the way up or down from or to Florida locations!

"accomodations"

5
RSDBS, North Olmsted 04/01/2018

Room was spacious, comfortable and nicely decorated Lobby was decorated beautifully and festive for the holiday season. Breakfast area was very clean with comfortable seating. Breakfast food was very good with a great variety of food. Despite the omelet station not being available, the selections of other items was generous. Truly grand hotel.

"Take a Best Western, add some polish, get this hotel"

3
Scott K, Dallas (near Atlanta), GA 03/01/2018

We chose this hotel primarily because of the pool and hot tub. The pool was too cold to enjoy during our stay which was a little disappointing but not shocking. When I went to use the hot tub in the morning, it was empty due to cleaning and maintenance being done. While eventually the hot tub was available, we had to wait for over an hour to use it. I will credit the staff for their excellent communication regarding the status and offering an estimate of when it would be available. All that said, this hotel, despite the Best Western Grand branding is little more than a polished version of any other BW property. It is truly beautiful on the outside and the inside looks stylish, but when you start looking at the details, everything comes off as cheap. The room and bathroom were clean, the bedding passable, and everything really just OK across the board for the most part. A few notable exceptions are that at check-in, one employee (who was clearly ill with a pretty nasty cough) was answering the phones and doing the check-ins, so everyone was waiting a long while to get their business done. On the flipside, the staff that I interacted with at the front desk in the morning was spectacular. And, somewhere in the middle, the staff that was working the breakfast area in the morning was so efficient that at the end of breakfast cleanup, they turned off anything and everything in the seating area, including the TVs, despite their being a handful of folks still eating. As a side note, the Gators Den Sports Grill is onsite at this hotel. We appreciated the service, food, and convenience there.

"Perfect!"

5
User 02/01/2018

One of the best stays I have had! The place is 18 years old, but looked brand new! Loved the room, rates, bar, breakfast! Very, very nice place. We paid less for this room, and it was the nicest! All workers were helpful, and very nice.

"Gainesville FL"

5
X8896XZjudym, Jasper, Georgia 01/01/2018

Great hotel located close to I-75 but you do not hear any road noise the employees were super nice and friendly the room was great had a living room and bedroom bed and pillows were very comfortable great stay

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
I-75 is located on the side of the hotel and we never had any complaints about the noise of the Interstate. Our hotel is known for exceptional customer service and our employees love to keep customers happy during their stay. Thank you for your feedback, hopefully we will see you again.

"FHSAA Event"

5
User 27/12/2017

The stay was very good. I really enjoyed the Christmas decorations. I really wanted the Nut Cracker that was behind the front desk, but they would not let me have it. LOL I was joking with the staff and we had a good time with it.

"Great Stay"

5
K1164RTjessicar, Hialeah, Florida 26/12/2017

Family stayed here for a Christmas wedding. We were very impressed. Staff were super helpful. Hotel is very clean and well maintained. The wedding reception was hosted in the hotel and staff was great and very friendly.

"Awesome!"

5
User 26/12/2017

Stayed here for an extended amount of time everyone was very welcoming and professional. Would reccomend the best western grand to anyone who is traveling here and needs to stay at a hotel. 5 star service and cleanliness.

"Great staff! "

5
User 22/12/2017

We stayed here for two weeks on a medical trip to Clear Passage. This hotel is clean, has a beautiful pool area, friendly staff, and free breakfast with lots of options! Loved staying here. Staff was amazing, especially the shuttle drivers, Mike and Brian, who made sure we were on time every day to our appointments.

"Beautiful decor"

4
Christa N, Mount Dora, Florida 19/12/2017

Wonderful location and friendly staff. I stayed recently so the holiday decor was wonderful as I drove in and entered the lobby. The room had all the amenities and was comfortable. The room is a bit dated but for the location, quality staff service and amenities that could be overlooked.

"Clean and Comfortable"

5
450jeaniner, Bristol, United States 18/12/2017

Very clean with comfortable bed. Very quite so I got great sleep. Was very appreciative of the wake up calls so I could be on time to my meetings. Staff were friendly and helpful. Always like having a hot tub where I stay so I can relax my back and legs. The Gator Den restaurant next to the hotel was great. Very appreciative of the coupons for the evening meals.

"Nice Quite hotel"

4
Dmousa, Blairsville, Georgia 17/12/2017

Stopped over on my way to south florida and had my dog traveling with me. Hotel had good area to walk the dog. Nice amenities and very clean hotel. Location is quite and there is food on the property. Easy access on and off the expressway.

"Great Family getaway"

5
lervernicel, Eatonton, Georgia 11/12/2017

Friendly staff, clean interior and exterior, beautiful holiday decorations, easy access to and from the interstate, and great food and drinks in bar lounge. Kid friendly environment and knowledgeable staff of surrounding places of interest.

"Great place to stay in Gainesville, Florida"

5
kennethjE6039UW, Gainesville, United States 11/12/2017

This was the best place to have our event. The hotel is just of the I75 and within 10 miles of any shopping needs. The staff are very nice and accommodating. The rooms are beautifully decorated and large. We're planning our next event here.

Forrest M, Rooms Division Manager at Best Western Gateway Grand, responded to this review
I am excited to hear you enjoyed your stay at the Gateway Grand!!!! All of our employees strive to be accommodating to guests either if the guest is staying with us or if they are attending an event in our ballrooms. We look forward to your next event.

"Warm and welcoming hotel personnel!"

4
User 09/12/2017

The hotel accommodations, location and staff were very good. Somewhat of a nostalgic feel; however extremely warm and welcoming. Elected to dine in the restaurant on site of the hotel; which had an extensive menu selection and reasonably priced.

"your crazy if you don't stay here!!"

5
Elizabeth B, Bradenton Fl, United States 06/12/2017

If you look at their website you'll understand. I believed they had to be a plus or better. I found out that because they only have one elevator and 3 floors Best Western rates them as a Best Western PERIOD!! That is unfortunate because they are exceptional. Close to I 75, Sports Bar & Grill, Delux Continental Breakfast, Massage studio as I said check out their website you'll be pleased. Outside landscaping is phenomenal. All Best Westerns should copy this one!!!!

"A nice stopover hotel"

4
artichoke6, Naples, Florida 03/12/2017

We travel to Georgia occasionally to visit family, and the location of this hotel is good for breaking the trip up, and allows for convenient and reasonably priced dinner opportunities. We haven't eaten at the hotel, but we discovered Pomodoro, a popular local Italian restaurant several years ago. It is in the shopping center that is just minutes from the hotel. The hotel has always been reliably clean and well maintained, with pleasant and helpful staff. Breakfast is quite good, with lots of choices.

"Hidden Wonder"

5
User 02/12/2017

This hotel is a complete resort and conference center with a large, beautiful pool/patio area, a great business center, and a fun restaurant called "Gator Den". The rooms are nicely furnished and clean, the halls are wide and well lit, and the staff are friendly and efficient. And the price is right. Great value This is my go to hotel whenever I am in Gainesville. You will have to search a little to find them, since the hotel is located in a quiet, out of the way area and yet within less than a half mile from the I-75 exit.

"Part of the journey"

5
mariecL6736AI, The Villages, Florida 02/12/2017

The outside was inviting!the lobby was wonderful with a huge decorated tree and a village around the base.very comfortable safe feeling for a single.the restaurant served excellent food and service.the room was spacious !glad I stopped

"No housekeeping"

3
amyhphoto, Jupiter, Florida 29/11/2017

This is the Second year in a row staying at this hotel. Both years we've had the same problem. We leave in the morning in our room never gets cleaned. We came home this year after being gone all day and all the towels were still on the floor for in the morning we had to wait for the front desk staff to bring fresh towels that we could use for the morning. The breakfast seems pretty good the front desk staff was amazing and locations great super close to 75. I guess it was fine for two night stay.

"great hotel, great gainesville location"

5
Caryn M, Tampa, United States 27/11/2017

the staff is extremely friendly, the grounds are lovely, and the hotel is well-kept up. the complimentary breakfast is one of the best of seen, and includes bacon and eggs as well as other assorted hot and cold items. easy access to events anywhere in gainesville, and, once here, it is a bit easier to get to campus from this location than if coming from the interstate south of gainesville.

"great place"

5
laurakG1602EL, Wayland, Michigan 27/11/2017

we had a great time here. Only one night but the people were very nice and friendly. Tabitha was very helpful and nice. The breakfast was awesome and very good.I would recommend this place to anyone who is traveling.

"Good stay at Thanksgiving."

5
P4394FQmichaelt, Crofton, Maryland 25/11/2017

Good rooms and fair rate. Lobby decor was great for holidays. Did not know they had a Thanksgiving buffet until we arrived (2 days ahead). They should advertize the buffet on their website. Was sold out. We did not need but front desk staff said they could probably squeeze us in. Would have been nice to know this option ahead of time.

"Some usable space compromised by having sofa"

4
User 25/11/2017

The bathroom and vanity were small due to the space used by the sofa so there was very little space for any items on the vanity. so we had to place them on the table across the way. Tv was a little small and was on a swivel so it could be seen form sofa and bed

"Like this hotel"

5
Roxanne S, Miami, United States 21/11/2017

We like this hotel and stay there when possible. I like that there is a restaurant attached and don't have to go look for one after driving all day. The breakfast is also very good - with fresh made omelets!

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
Thank you! It is always a positive feeling for all of us here at the Best Western Gateway Grand to learn that our guests were able to enjoy some of our many amenities during their stay! I hope that you enjoyed the wonderful food over at the Gator's Den and the freshly made omelets at our deluxe continental breakfast, and hope to see you back and enjoying our many amenities soon!

"Great location and breakfast"

5
polaca48, Miami, Florida 19/11/2017

What a delightful surprise to find bacon and eggs this morning in the buffet. I found out from the staff that this is a new addition to your breakfast. PLEASE keep it. We had stayed in other hotels close to Archer Road with a full hot breakfast as well, but we so much enjoyed not being on Archer Road!!!

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
It is so great to hear that you enjoyed the new addition to our deluxe continental breakfast! I would like to thank you for your positive feedback on this extra addition, because it is reviews like this that help us decide what our guests truly prefer. We hope to see you back and enjoying our breakfast again in the near future!

"Needs some improvements"

3
Lynn M, Gainesville 17/11/2017

Location is great. It is easy to get to the mall, University, or restaurants. The staff is fine, The building and equipment are getting old and needs some attention. If I compare it to experiences at other hotels, I am not impressed.

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
Thank you for your review on our property! I am glad to hear that our hotel was in a close proximity to all the places that you were visiting throughout your stay. i will also be passing your concerns on to our management team so that we can brainstorm what can be done better for guests that are coming to our property in the future. Have a wonderful night!

"Nice stay"

4
923MaxK, Griffin, Georgia 15/11/2017

Had checked in , the staff was pleasant, courteous and professional. The room was not cleaned thoroughly with the filters being very dirty. Hairs on the wall and floor in the shower grossed us out. Reported to front desk and they accommodate us by taking 50%off the room rate.

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
I am so sorry to hear that you experienced some inconveniences throughout your stay. It is our mission here at the Best Western Gateway Grand to provide every one of our guests with the absolute best customer service that we can possibly offer, so although that was not an ideal hiccup throughout your stay, I am happy to hear that the front desk staff was able to resolve the issue and leave you on a positive note. I will also be passing the details of this situation on to my management team to ensure that this issue never repeats itself. Thank you, and we hope to see you back at our property the next time around!

"Beautiful, clean hotel "

5
Rlwilson2013, McHenry, Illinois 11/11/2017

Stayed here one night while passing through to southern Florida. This is a beautiful, clean hotel that allows pets, which we needed. We had a good nights sleep and complimentary breakfast variety was great. They even offer made to order omelets for $3, which was very tasty. Great location for road trip traveler. Would definitely stay again!

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
I am so glad to hear that some of our amenities were able to make your stay with us that much better! We are always happy to have you and your furry friends here with us at the Best Western Gateway Grand, and we hope to see you all back on your next trip to town. Thank you!

"Change your sheets"

1
rittir0ngc, Baton Rouge, Louisiana 11/11/2017

Outside hotel appearance look nice. Room is dated need remodeling especially the bathroom. Toilet is nasty around the base. Old sheets and old towels. We asked for new set but new set is old too. The housekeeping just handed us replacement sheet set and left. We had to change it ourselves. The sheets was so old, I would not let my dog sleep in it. Shame on manager, change the sheets!!!

"Very Nice Hotel"

5
owenres, Uxbridge, Canada 10/11/2017

Husband and I stayed here one night on the way down to Florida. Convenient location right off of I-75. Very clean and bright hotel. All staff we encountered were very nice. Although we didn't use the poo,l the pool area looked very nice. Splurged and stayed in one of the Spa Suites. Great value for the money and a nice treat. Only thing is that there wasn't much else around.

"Fantastic!"

5
Dennis. H, Paris 08/11/2017

We thoroughly enjoyed our stay/ There were two wedding rehearsal dinners and another big meeting while we were there. We didn't hear anything! It was very quiet and peaceful. The pool area was easy to get to, and looked very inviting. The breakfast had an excellent variety.

"Not a typical Best Western"

4
ilive4sun, Cleveland, Ohio 06/11/2017

The Gateway Grand is aptly named - especially when comparing it to other Best Westerns. The entry is nicely landscaped, with a tall portico in front and beautiful Spanish architecture. The lobby is big and open, which was nice, because there was quite a line when we checked in. As Best Western Rewards members, we got to pick out a snack or drink from a basket at the front desk, and also received a coupon for a free appetizer. We had a room on the third floor, which was quite a walk from the lobby! The place is bigger than it looks. The room is large and well equipped with a wet bar, micro, fridge, sofa, etc. We were on a quiet side of the building, and I think that's the first time I can remember not using a white noise app to help us sleep. The comfortable, firm bed helped too. On-site restaurant is accessed from the outside of the building, and had a good, varied menu. We chose mozzarella sticks for our free appetizer, and our server mentioned it would be a half order. They were very good. The restaurant seems to do a good business, and we understand why because they had good food and prices. Housekeeping forgot to give us shampoo/conditioner/bathmat, so we stopped by the front desk for them. The bathroom sink is in the main part of the room and the toilet/shower/tub are behind a door, which is nice. Nice bath products, nice towels. The only thing that needed improvement was the vanity area. Not big enough to spread out our toiletry containers. Why they didn't install vanities that went wall-to-wall is hard to figure. Breakfast had a lot of choices, but not much in the way of whole grains (whole wheat bagels would be appreciated!). For $3, you could have an omelet made to order. Wish they did not use disposable cutlery and plates, because I didn't see any recycling going on. The outdoor pool/hot tub area is really nice! Wish it was warmer and we had the time to enjoy it. We'd definitely stay here again!

"Night in Gainesville "

4
User 05/11/2017

My wife and I booked this hotel t attend a wedding at the Santa Fe river ranch. This rooms are spacious and nice. We had a wet bar with mini fridge and micro wave. The king size bed was very comfortable and pillows nice and soft. The only negative was the ac unit ran loud. The have a nice sports bar attached to the hotel that we had lunch in. Breakfast and coffee the next dat were an added feature. All in all a very nice one night stay.

"Gainesville best western"

5
Kimberley H, Lehigh Acres 04/11/2017

The hotel was very clean and quiet, check in was quick Restaurant was very good. They have happy hour 2 for 1 wells. We also received a coupon when we checked in for a free appetizer. The breakfast was above average. The breakfast bar had a lot of extras

"My favorite place to stay"

5
kevin389, Lockport, Illinois 31/10/2017

We have stayed here eight times in the last ten years and have never been disappointed. The rooms and staff are fabulous. It is always a real pleasure to stay here. The breakfast bar is the best. Looking forward to staying again next year.

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
Thank you so much for your amazing review on our property! It is also always a pleasure to have you here as our guest, and we are looking forward to seeing you on your trip through Gainesville next year!

"Wonderful Getaway- Fantastic Night Manager"

5
bekah257, Andros 30/10/2017

This is such an awesome, comfortable hotel but honestly the thing that stands out to me was the hospitality and kindness of the night manager, Bob. We got in late and Bob was so helpful and accommodating. He made us feel comfortable and did everything he could to insure that we were satisfied with our stay. It was such a pleasure interacting with him.

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
I am thrilled to hear that one of our staff members was able to make such a positive impact on your entire stay! Bob and the entire team here at the Best Western Gateway Grand truly appreciate your kind words towards our property and staff! Thank you so much for your review, and we hope to have the pleasure of having you as a guest here once again sometime soon!

"Special birthday!!"

5
Celina P, Flint, Michigan 26/10/2017

Many kudos to this hotel staff. I booked a surprise 25 th birthday trip for my older son to see his younger brother at UF. I told the staff that he was celebrating his 25th birthday. When he arrived he there was a bag of goodies for him and a note on the wall that said happy birthday special guest of the day. The staff went above and beyond and I really appreciate that. They told me that the hotel was first class all the way. Thank you so much !!!

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
At the Best Western Gateway Grand, we try and make every single guest experience a unique one, and to hear that our Front Desk staff was able to go above and beyond to make a special day for you and your family an even more special one, really puts a smile on all of our faces here at this property! From all of the staff here at our property, I would like to extend a big Happy Birthday to your younger brother, and we hope to see you all back the next time around!

"Nice clean property"

5
spikenails, Osprey, Florida 22/10/2017

Beats expectations for a Best Western property. Room was nice and clean. Beds were comfortable. Free wi-fi. Entry and dining areas are very well done. Breakfast was good. All our service contacts were good. Recommend!

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
With our top priority here at the Best Western Gateway Grand being to provide the absolute best customer experience possible for all of our guests, it is truly refreshing to hear that we were able to meet your expectations and more! Thank you so much for your review, and we hope to see you again soon!

"Repeat Stop"

5
Msall20, Naples, Florida 20/10/2017

This is a great property that we have been to several times now. The night auditor Bob has been great to us on our trips. He will always find what you need to feel at home. I can't say enough good things about this property and we will be back in the future

Forrest M, Front Desk Supervisor at Best Western Gateway Grand, responded to this review
It is always truly an amazing feeling to know that one of our staff members has made such a lasting impression on our guests! Thank you so much for your kindhearted words towards our property and our staff, and we look forward to seeing you in the near future!

"Felt grand, yet had a hometown feel too!"

5
User 19/10/2017

Nice hotel, grand entrance, big open space. The conference rooms also looked nice. Room was large with a sofa and desk in the king bed room. Third floor was quiet, longer walk to the room but not bad. The front desk was very accommodating, breakfast was yummy with a good selection and attentive personnel. Gators next door( so nice to have a place to eat right there) also had a good bar, service was excellent as was the food! It will be my go to whenever in the Gainesville area.

"Very nice."

5
Ramona O, West Palm Beach 17/10/2017

Quick check in. Very nice staff. Room nice and fresh smelling. Free breakfast and the area was large. Food was good with option to pay for special order of eggs, etc. didn't do so notnsire of all the choices. Sports bar type restaurant on the property and extremely nice staff. Food was good.

"Disaappointing experience"

1
G3103BWjorget, Jacksonville, Florida 16/10/2017

Again, the credibility of the hotel and organization as being in the service of the client is very poor. There was no respect about the agreement of the rate negotiated through Expedia and the final overblown rate I had to pay, all due to demand for Gators game. This was done in spite of the fact that I clarified 5 days before arrival that I was not going to stay the original 2 nights, and I was assured that I would only pay the average of the 2 original nights. Still, I was charged the full, overrated rate for a 3 star hotel, that has the quality of a passing by motel with a noisy air conditioning unit below the window.

"The best place to stay in the Gainesville area."

5
John H, Wilmington, North Carolina 16/10/2017

Gateway Grand is truly a grand place to stay. It is architecturally pleasant to the eye, the rooms are clean and furnished beautifully and the hosts are helpful and courteous. The restaurant and convention facilities make it an excellent location for business gatherings, weddings or family reunions. The University of Florida is just minutes away as well as the Santa Fe River which offers canoeing and kayaking through some of the most beautiful wilderness in Florida.

"Very nice!"

4
Billy E, Solomons, Maryland 15/10/2017

The Best Western Gateway Grand is very nice and conveniently located just off I-75. Our room was a king room, very spacious. Large reception area. Breakfast offered the standard items: toast, cereal, coffee, juice, oatmeal, waffles, but also to order omelets and scrambled eggs.

"Good Night's Sleep"

5
Casserleigh S, St. Augustine, Florida 07/10/2017

My husband had out patient surgery in Gainesville. It was necessary to spend a couple of nights away from home. We had a great room at the Best Western. Found a little problem with drainage in the bathroom sink and staff was right on it to get it fixed. Also needed some extra towels and a blanket, no problem ... Staff members seemed to get along well with one another and were accommodating to the needs we had. We have stayed there in the past and we're glad we returned for another two nights stay.

"Best Place to Stay in Gainesville!"

5
NoleMates, Land O Lakes, Florida 04/10/2017

My company has put me up here on business going on two months now while I relocate to the area. Rooms are very spacious, in three quasi-sections with a mini-kitchen, pull out couch/desk living room and main bedroom. Very comfortable. The staff is young, energetic and amazing! Jonathon, Tabitha and others at the front desk, very welcoming, remember my name, make me feel at home. The restaurant on-site, "Gator's Den" is also a great place to eat, even for a Seminole fan like me. Very lovely wait staff lead by the manager, Christie. Elizabeth, Sarah, Destiny, Katie, etc...all make it a great place to hang out and be friendly. A ahndful of regulars also frequent giving it a "Cheers-like" feel.Talk sports, Game of Thrones or anything else. And the food is MUCH better than typical bar fare. I have a restaurant background and was very impressed not only with the selection, but the quality of the food. Great wings, burgers, pasta dishes, award-winning Mac and Cheese, rib-eye and flank steak options and sandwiches. Happy hour every day 5-7pm and "late-night" happy hour during football games. I ate there every night for almost two months, was very happy. All-in-all, I VERY HIGHLY recommend staying here while driving through/staying in Gainesville and I will come back to visit the Gator Den often to visit the friends I've made there after I've moved to the area.

"Best Western Gateway Grand, Gainesville, FL"

5
artg1944, Naples, Florida 02/10/2017

My family, including our cat Dexter, evacuated Naples, FL, due to Hurricane Irma. We were heading to Atlanta. My wife booked a room at the Best Western Grand in Gainesville as our first stop. Normally Atlanta is only a 9 hour trip. Wisely she anticipated the heavy traffic going North. We left Naples at 9 AM and arrived at the hotel in Gainesville ten and a half hours later. This trip was normally a 4 hour ride. We were pleasantly surprised by the Best Western Grand. The staff at the front desk was warm and welcoming. The hotel was relatively new and not typical of a Best Western. It had a large lobby area. The rooms were spacious and very clean. We very much appreciated the restaurant on premises. After so many hours on the road we had no desire to drive to an eatery! Breakfast was above average. For a three dollar charge, you can have a custom omelet made for you. Well worth it. We loved this Best Western so much that we booked it on our return trip to Naples.

"Travel"

3
Teresa M, Chicago, Illinois 26/09/2017

The staff was nice the grounds were beautiful. We did have to sign a waive to be in a quite area and the room above us made load noises at odd hours of the night. The beds were smaller then other hotels and gave less pillows and smaller pillows. But the staff was helpful if asked for anything.

"Great Hotel with Friendly Staff"

4
Tom T, Pigeon Forge 20/09/2017

This hotel offers many compliments including the security of all inside rooms, very clean and comfortable rooms, easily accessible rooms, and a very friendly staff. There is room for improvement with their breakfast. While they do provide some breakfast items at no additional cost, there is a minimal charge ($3.00) for a prepared omelet for guests. It's a great omelet, however, hotel management should consider a larger hot breakfast similar to other hotels offering the breakfast to hotel guests at no additional costs. But it's a wonderful hotel competitively priced and you won't be disappointed with your stay.

"great hotel!"

5
User 19/09/2017

First of all I want to thank Forrest, Bob and John, they made my stay fun and comfortable. The location is just perfect, with all the trees and nature around it, thank you for your warm hospitality! Pavel Veksler.

"GREAT HOTEL"

5
LizNfl, Haines City, Florida 14/09/2017

I only stayed one night because I evacuated from Hurricane IRMA but this hotel was much more than I anticipated. It was super clean and the check-in staff was very friendly and efficient. Also the restaurant next door, Gators, was supurb. Their food was freshly prepared and all the servers were friendly. I highly recommend this hotel and would definitely stay there again!

"Escaping from Irma "

5
Sandy H, Fort Myers, Florida 12/09/2017

After not having the rooms we thought we did in the panhandle the best western came through for us. Forrest amazingly had 2 rooms for us. The presidential suite and additional room were a blessing for our family and dogs. The 2 nights we spent helped us out a lot. Elizabeth in the Gator Den made us feel like we were at a hurricane party. You are fortunate to have such dedicated employees who make stressful times so much easier. Thank you Best Western!

"Fantastic stay"

5
ARMYG8R, Fort Bragg, NC 10/09/2017

We stayed here for two nights after evacuating from our home during Hurricane Irma. We already had a reservation as we were to be in town for a UF football game. We booked months ago at football weekend prices. Upon checking in the desk agent informed me that it wouldn't be fair to charge me those rates and gave me a rate that was half what I'd booked at. I wasn't expecting it, and was happy to just have a place to stay, but I was so thankful for the generosity. The staff at this hotel is top notch. The staff was kind, generous and competent. The housekeeping was terrific, the breakfast delicious. The hotel was clean, the grounds beautiful. The hotel had a perfect pet area and was overall just fantastic. Thanks to all who took such good care of so many people with no other place to go this weekend. Every employee I encountered had a smile and I appreciated that so much.

"Great stopover, excellent customer service"

4
User 09/09/2017

As we escape the wrath of hurricane Irma, it was a pleasant surprise to find availability here at the last minute. The front desk staff, although swamped, were incredible and handling the situation wonderfully. Although a bit outdated, the room was clean, comfortable, and best of all pet friendly. The dinner food at their restaurant was delicious.

"Nice stay on the way to Disney"

4
K44TGryanr, youngsville, United States 08/09/2017

Nice value on the way to Disney. Kids enjoyed the pool and room was comfy. Not here long enough to enjoy the other amenities, but the breakfast muffins were very good! We grabbed one on our way out of the door to Animal Kingdom.

"Another nice Best Western"

5
924meyerp, atlanta, Georgia 07/09/2017

I stay at Best Westerns when I can . This was a very nice one. Our regular king room had a bedroom, couch area, coffee area with micro and refrig. , small but adequate separate dressing area and sink. and separate shower area. Nice outside pool and patio. Stayed here before. Great Christmas displays at Holiday time. .

"Excellent Customer Service"

4
User 06/09/2017

The customer service at this establishment is excellent. The front desk staff was very accommodating. There was some confusion with my reservation and two separate credit cards were charged for my one stay (the one I used to reserve the room and the one I used to pay for the room). After a brief conversation on the phone with one of the staff members he pleasantly refunded one of the cards.

"Great"

5
jasonwT6893HZ, Valdosta, United States 05/09/2017

Hotel was clean, rooms were huge and staff was friendly. A lot to choose from for breakfast. Pool was very clean. The restaurant was great. Pet friendly and a lot of parking. Would recommend staying at Best Western Gateway Grand.

"Beautiful, but a rainy day"

4
Roseann N, Lehigh Acres, United States 03/09/2017

The one negative thing that I am going to say about this place and it had nothing to do with them on this particular day, was that we couldn't use the beautiful resort style pool, due to the rainy weather. However, if it was not rainy and we wanted to use the pool, we still wouldn't have been able to, because they were pressure washing the deck, in between the rain drops. Other wise, definitely a place I would stay at again.

"Conference Trip"

3
lgb122, Oxford, Mississippi 24/08/2017

Hotel was nice enough but housekeeping fell way short of expectations. We did not; however, report a problem except to request clean cups. We were out of the room everyday, all day and did not want to chance repercussions.

"Remarkable service, memorable place and experience."

5
User 22/08/2017

so, i had a motor accident in 2014 and a clinic named clear passage was in touch with me over the year to help me remove my adhesion which obstructed my intestines over a year , not allowing me to digest, forcing me on a strict liquid diet. so i took their advice and booked with best western due to its location and distance from the clinic, but i write this review a week before my treatments even started because the team, and specially Bob, Forrest, Thabitha and Joe, who were spectacular and made my stay outside of my home for the first time in 3 years since my accident, feel safe and at home. i don't know about the clinic and the treatments yet, but if i will get better i am surely going to stay here once more and travel all the great areas nearby (and there are many) once you get to know the staff here you feel like you are in a 5 star hotel nonetheless! Girlfriends Point of view - Double beds were a little small but they offered us a room with king size bed, since my therapist was with us we preferred to have 2 double beds instead of a king size and a sofa-bed , air conditioning was a little too cold to her taste.

"Very Nice Hotel in Gainesville"

4
deej713, Gainesville, Florida 22/08/2017

This is a very nice hotel in Gainesville, Florida. We would highly recommend this place and would stay here again. The hotel is pretty, the rooms are spacious, clean and comfortable, and the staff is friendly and helpful.

"Good location"

3
jeanpierred505, Weston, Florida 21/08/2017

Double beds were too small for two to share. The sheets, bed spread and the towels were very exhausted in use very poor looking. The carpets in rooms had a smell. Carpet needs to change. Wasn't vaccum well. Bathroom door was on the way and toilet was not clean well and smelled.

"Don't be filled by Grand. It's really just a BW"

3
ChefRamses, San Francisco 19/08/2017

I guess an effort by Best Western to go upscale. A bigger lobby and nicer pool area but still a 90s era mid priced hotel in rooms. Dated a/c, lowest quality "upscale" furniture, plastic cups and utensils. Even the "free" breakfast includes a charge if you want an omelette. The only plus might be a large guest room with sofa and separate sitting area.

"No Real Complaints"

4
johncY1878QL, Palm Bay, United States 17/08/2017

I stay here often. The staff has always been pleasant and professional. I have eaten on premises in the restaurant and I have had the morning breakfast. There is not a great deal of variety, but the food is good and the staff are very friendly. The room accomodations suit my needs well and I have only had one issue with the a/c which the staff addressed and corrected right away.

"Gateway Grand"

5
johngG738OE, orlando, United States 17/08/2017

The Gateway Grand Hotel offers a variety of room sizes and amenities. I have stayed in them all. From the basic double queen to the spacious Presidential Suite with Hot Tub Jacuzzi and King Size bed. Every room is in excellent condition and well cared for and clean. I enjoy the staff and have never had an issue that didn't get immediately resolved. The pool area is excellent and the convenience of on site restaurant and bar is terrific. I have had meetings in their conference rooms and they are also perfect for many different sizes of groups and clean and nice.

"Nice Place"

4
joycehP5950NQ, Winter Haven, United States 15/08/2017

I have stayed here many times the last several years and am never disappointed. Always a pleasant stay. The staff is always friendly, the breakfast is excellent, rooms are clean and in working order. This is my hotel of choice in this area.

"The room with a door"

3
I6724AWlindag, Gainesville, Florida 14/08/2017

I had planned on staying for five nights but the room was connected to another by a door and there were people in the other room that we could hear Andrew could hear us. There was an inch high gap under the door.

"Would Stay Here Again!"

5
User 11/08/2017

We called from the road, and were able to book a room very easily. The staff was very helpful on the phone and when we arrived. This hotel was pet friendly, and people friendly! The location was easy to find and close to I75 which we had to get back on first thing in the morning. Room was clean, wi/fi fast, bed & pillows comfortable, and breakfast was very good. Met all our needs!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Wow! Thank you so much for your fantastic review. Our hotel certainly does have it all for when you just want to pull off the road and rest and relax a little. I am happy to hear that we were able to meet all of your needs! We hope to see you again soon in the future!

"Traveling"

5
797darryllm, Pensacola, United States 10/08/2017

I was traveling and had broke down, was offered a huge discount and there service was the best I had ever gotten for my stay. I would recommend them to everyone I know to stay there for there travels.

"One of the best in town"

5
marieodare, Central Florida, Florida 09/08/2017

Great !!!! updated ! clean wonderful helpful hotel and easy parking for trucks and trailers . will stay again again and again. next interstate . Breakfast was nice and hot ready for early birds. Thank you Best Western !

"Pleasant family reunion for Cousin's funeral"

5
Richard E, pass christian, United States 09/08/2017

Absolutely beautiful hotel, everything we needed. Quiet. Romantic gazebos out by pool. Very spacious rooms and bathrooms, CLEAN! Would definitely travel to this hotel again; will look for similar ones again when the need arises.

"Gainesville Graduation"

3
D B, Bradenton, Florida 07/08/2017

Rooms need some updating ,thin walls, loud hallway noise. Not easy to find. Staff were very professional and helpful. In defensive of hotel, they were hosting a large reunion. Noise level in lobby and breakfast area was high

"Time in life"

5
waymonc382, Dothan, United States 07/08/2017

Our stay was excellent because of the clean rooms and the staff was not only friendly but also very helpful. The support personnel were very good, anxious to assist with any needs. This one of our best trips despite the circumstances.

"Very Nice facility and Excellent staff"

5
668vineetd, san jose, United States 03/08/2017

The front desk staff was very friendly. We arrived late (around 11 pm). They went out of their way to make sure the check in process went smooth and get us to our room as soon as possible. The breakfast facility was clean and well mentioned. Good item selection for the price. Overall very satisfied with the stay. Would recommend this hotel.

"Best Western Gateway Grand"

4
dalecW1558NP, Brooksville, United States 03/08/2017

Exceptionally friendly and helpful staff, very clean around the entire complex, hotel is conveniently located in a very nice area and a great bargain for the price. The hotel has a restaurant that provides room service but does not open until 5pm, there is a restaurant across the road named wahoos, very good food and atmosphere and great service and many many name brand restaurants within a ten mile radius.

"Very Accommodating"

5
O4151KPlindap, Cumming, Georgia 31/07/2017

Hotel staff were great, fresh cookies and water on our arrival, it was clean, rooms were very nice, breakfast was awesome and additional needs were met and exceeded. We relaxed around the pool and hot tub.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you for such a positive review of our hotel! The welcome refreshments are definitely something all of our guests love when they come to check in after a long day. I am glad to hear that you were able to relax and enjoy yourself here at the Gateway Grand. We look forward to having you with us again soon!

"Our room was infested with termites. This was our first experience and will be our last."

1
Samantha M, Macon, Georgia 31/07/2017

My husband awoke to two bugs crawling on him, which I dismissed, until I turned on lights to see one on the lamp, then bed and numerous crawling on the curtains and wall surrounding the air conditioning vent.

Natalie E, Room Division Manager at Best Western Gateway Grand, responded to this review
I am sorry to hear about your experience at our hotel. We do have all of our room sprayed monthly by the local Pest Control Company. Even though you had a bad experience, hopefully we can make it up to you on your next stay in Gainesville.

"Great hotel"

5
User 29/07/2017

We travel a lot. This has got to be one of the best Best Western's we have ever stayed at and we have stayed at many dozens. The welcome after a long day on the road was great. the facilities were immaculate. Every thing in the room worked perfectly. The bath tub had the grab bars very well located. This is a concern for many. The employees were very helpful.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your outstanding review of our hotel! We definitely are not like many Best Westerns and we have some of the best amenities and staff around. We look forward to having you come back and see us again soon!

"Great stay"

5
annbC1151QM, Jacksonville, United States 24/07/2017

It's difficult for a Nole to stay in Gainesville, but I had a great experience at this location. Great rooms, perfect location and friendly, helpful staff. Beds were extremely comfortable and, while it met my needs for a business trip, I would definitely return if traveling to Gainesville for recreation as well.

"Great Meeting Experience!"

5
michellewK996MH, Port Orange, FL 21/07/2017

Excellent meeting experience at the Best Western Gateway Grand! The Staff was top-notch from Front Desk, to Sales Manager to Banquet Team...they delivered excellent service! When I am in the area again on business I will look forward to staying at the property.

"Awesome Hotel!"

5
User 21/07/2017

We stayed at this hotel on July 16. It is an awesome hotel--the entrance is very grand and we had a very nice room. The bathroom amenities (soap, shampoo, conditioner) were great too. We were traveling from Iowa to Fort Lauderdale, Fl to move our son and needed a hotel that would accommodate our son's pet, which this hotel did. We were also able to park the Penske truck with a trailer on one of the side parking areas. The hotel has a simply amazing breakfast plus the coffee was very good too! We've never seen such a selection. For $3.00 more you can get a made to order omelet. Although we didn't bring our swim suits, they have an amazing pool area that would have been great to use. The hotel staff was amazing as well. We will definitely stay at this hotel again.

"Great Hotel and Great Value - We Loved the Pool"

4
User 19/07/2017

I think we spent more time at the pool than in our room. This is a great hotel with a very friendly staff from the front desk to the housekeepers. We had a nice time in our clean and spacious hotel room. The hotel is located just a few minutes off I-75, and it is just a 19-minute drive to the University of Florida.

"Best Western Indeed"

5
Phillip G, Estero 18/07/2017

My stay for business was a pleasure. Great spacious room and wonderful staff. Breakfast was varied and good. I enjoyed my stay and would visit here again. I found the hotel to be located near food and gas. It was easy to access from the Interstate. The room was very large consisting of a bedroom, sitting area and bath/shower area. Very nice decor and plenty of storage.

"Alachua Best Western"

4
User 18/07/2017

A nice establishment. Perfect if you have a reason to be in the area, convenient to Gainesville, not far from the springs in the area, would be a good base to explore the area. Clean, nice accommodations, the staff was very friendly. Must have the $3.00 omelet - a real bargain!

"Clean, comfortable hotel in a good location"

5
61mary, Jacksonville, Florida 17/07/2017

From check in to check out my stay was pleasant. I was with other family members for my grandson's wedding so I was not in the room too much. Our family occupied 7 or 8 rooms and I heard no complaints from anyone. The breakfast was plentiful and included boiled eggs which I like so I can eat protein for breakfast. Staff was friendly and helpful.

"lovely travel hotel"

5
KathyNoni, Virginia Beach, Virginia 17/07/2017

hotel was perfect for traveling with twin 9yr Olds and 2 baby dogs. appearance lovely, and room was clean. morning breakfast was very good checkout without hassle being right off Highway was a plus.we've stayed here at least 3 times while traveling since it gives us a comfort level. will be back!

"Best Western -"

5
User 10/07/2017

We recently stayed at Best Western while attending a softball tournament. The hotel is clean and the staff is excellent. We will definitely stay there again next year. While it was located 30-40 minutes away from the actual field, tt was well worth the drive for us to be in a comfortable, clean and safe hotel.

"Hotel was like staying at the Ritz"

5
Daniel Y, Port Charlotte, United States 10/07/2017

Everything was awesome. Staff, room, and the breakfast was awesome. The room was clean, bed was comfortable. staff was great. Hotel was clean. Food was hot and tasty. If the food ran out on the food bar, it replaced..

"Beautiful hotel !! "

4
User 09/07/2017

We stayed here for one night, and the hotel is so updated the staff was friendly. My room was so clean, my only complaint is they need queen size beds instead of doubles. Would stay here again in the future, and i like how its at the end of a road so not noisy at all

"Easy Inn, Easy Out!"

5
Ruth E P, Charlotte, North Carolina, United States 09/07/2017

This hotel checked off all my boxes! Clean, maintained well, friendly staff, nice rooms with comfortable bedding and to top it off, it's within a half mile from the Interstate! All this for a very good price! Well worth the stop!

"Beautiful Hotel"

5
T122JCmaryg, St. Petersburg, United States 07/07/2017

My family loved staying in this hotel during my daughter's State Softball Tournament that was in Lake City. So glad we made this choice. Rooms were clean, lobby beautiful, pool area is nice. Felt like a true vacation even though we weren't that far from home. Very affordable

"Great place to stay in Gainesville area"

5
User 05/07/2017

Pretty venue, far enough away from the hustle and bustle Of the university city to make you feel comfortable. Very accommodating staff. Rooms are quiet and clean, which is surprising for a university city. Great choice!

"Great Service!!!"

4
505suzang, Jacksonville, United States 05/07/2017

Front desk service was excellent!! Best I've seen in a while compared to other hotels. Forrest at the front desk was amazing!! He went above and beyond. Breakfast was nice and lots of options. Double beds are small - wish they were queen size. Room decor needs updating. Otherwise, pool area was nice and service was exceptional.

"Hidden Gem"

4
User 04/07/2017

This hotel is off the beaten path in Gainesville but it is worth it to find it. Large resort style hotel with beautiful pool and patio area. My room was spacious and the WI-FI worked better than most. I was there on a business trip and it is conveniently located close to I-75 but without the noise. Good value. My favorite place to stay in Gainesville. I have been here 3 times and have not been disappointed.

"Clean and friendly."

4
User 04/07/2017

We enjoyed our stay at this hotel. We currently live in another part of Florida and stayed at this hotel for a weekend trip. The hotel' surrounding terrain, much like the rest of Gainesville is lush, green, and hilly. it feels very unlike Florida, which is nice for the Floridian who want to feel like they are somewhere else without having to drive too far. The hotel staff was very friendly from check in to check out. I have stayed at Best Westerns many times and find that they are reliable for clean rooms and friendly staff. The only complaints that I have about this hotel are that there is no safe in the room, the pool is kind of small and feels very bleachy, and the breakfast options were limited. I usually use the hotel safe to put my valuables in when I use the pool. I did not find one in my room, not sure if this is the case in all rooms or if it is available upon request. The pool area is very beautiful with lots of tropical plants and some covered tables as well as plenty of sun chairs, even some gazebo seating. However, I found the pool to be pretty small and felt over crowded with only a handful of people in it. I have no complaints about the hot tub. The breakfast was included with the stay, so I can't complain too much, but the options did leave me disappointed. The only free hot options were oatmeal, or the waffle station. There is an omelet station for $3. There were cold hard boiled eggs available, no meat options. and breads and yogurts available and the fresh fruits were apples and oranges. The options were the same each day. Based on cleanliness and affordability I would stay here again.

"Bed Bugs"

2
357priscillan, Houston, United States 03/07/2017

This was my 4th time staying at Gateway Grand, but it was the last. On my first night, I experienced bed bugs in my room and told the hotel staff while I was leaving for work. Upon my return, they had another room prepared for me, and a pack of coins so that I would take all my clothes to the dryer (apparently, to heat dry the clothes would kill any bed bug that might be on them). And that's it. Nobody even cared to ask if I needed help to do this or to send my clothes to a laundry. I am extremely allergic, and the rest of my week was terrible. I bought the topic medicine to relieve the pain of the bites, and I always travel with my antihistamine, but nobody from the hotel staff called me to ask if I needed any of those. I understand bed bug is a risk at any hotel, other guests can bring them, it's not something easy to control. But the staff did not care even to ask how I was or even to apologize for the inconvenience.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We take any problems with bed bugs very seriously and try to resolve the problem with as little hassle to the guest as possible. I see that my staff adjusted one and a half nights off the room bill. I will adjust another night for the inconvenience and problems you had switching rooms and heating your clothing. I truly am sorry that you had the experience while in our facility. Any time we have a bed bug problem we shut down the room and have a local pest company treat it until we are 100% sure the problem has been solved. Unfortunately people transport the bugs into hotels and there is no preventive cure beforehand.

"Great Place"

5
Gregge J, Elk River, Minnesota 29/06/2017

What a beautiful resort setting, absolutely Clean and very comfortable! The staff were very friendly with big smiles and welcoming ,each employee had the pride of ownership and the concern that everything was just perfect . I thought the place looked like it was brand new ,but found out it was 18 years old ! It smells ,feels and looks like home !

"No Complaints."

5
S1318MAdeans, Secaucus, United States 29/06/2017

Friendly Staff. Clean Rooms. I do hate surveys and this one was all fine until it request me to waste more of my time to use up 200 words to describe something that I felt that I had already done a good job explaining with my original 29 characters. That is a little ridiculous to say the least. Hopefully I've got enough words here to be able to go about my day now. Let's see.

"Very nice"

5
David K, arlington, United States 29/06/2017

Very convenient to the highway, and a real plus that there was a restaurant/bar at this hotel. Other facilities such as a gas station and food store and drug store within a few blocks of the hotel. I would gladly stay there again!

"Great Staff Of Gainesville"

4
User 28/06/2017

The front desk men Tyler and Forrest were super kind and helpful for our stay. They gave us tips on great places to eat and for other nightlife activities around Gainesville. The hotel was wonderful and very peaceful! Would stay again!

"Good place--good staff"

5
User 27/06/2017

Nice hotel close to I-75, but quiet and far from the congestion of Archer Rd. Clean rooms. Good breakfast. Pleasant lobby and pool areas. Professional, friendly staff who are so welcoming. We have stayed here several times when coming to Gainesville and have not been disappointed.

"A Good Value, But Not Great."

3
Jim F, Florida 22/06/2017

Do a better job cleaning the rooms. I will stay here again, but not in room 314. Check-in was okay and I did get to the room quickly. Although I do not recommend the lounge due to drunk, loud patrons, I do not know where else to go if you plan on having a cocktail. Wahoo is overpriced and not a good value. I did sleep well, though!. Check-out was a breeze and Tabitha was great! Give her a raise!

"Away game"

5
davidsH8113GT, Orlando, Florida 22/06/2017

Florida was playing away in Lexington but still most of the hotels were full. I found a room here even though it was in the evening. The hotel is close to several restaurants and bars. Staff was friendly and gives military discounts.

"do your homework"

2
bethsT2328WH, cocoa, United States 21/06/2017

we found black mold in the yogurt had expired more than 3 weeks ago. The bed are horrible if you any type of problems sleeping go somewhere else. The location not bad. The bar had good food. the pool area was decent however didn't go into pool. the meeting area the hotal didn't set them properly so we had to stay longer which none of us were happy about.

"Love This Place"

5
User 20/06/2017

We stayed four nights and loved every minute. From the Gator Den Sports Grill to the pool to the guest laundry, we were pleased. The good was great and they offered $3 omelette in addition to the complimentary breakfast. The staff was helpful and friendly. We were close to lots of food and fun things to do, like the Florida Museum. We will definitely go back!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Wow! What a nice compliment to our hotel and staff. I am so glad to hear that you enjoyed your stay with us and had a chance to partake in some of our amenities and some of the local attractions. There is definitely lots to do and see in Gainesville so we look forward to your return back to us!

"Will return"

5
Debbie-in-Florida, Fort Lauderdale, Florida 19/06/2017

Stayed here one night on the way north. No real complaints. Lovely reception area. Easy parking. Location is right off I75 with a Publix and other restaurants 5 minutes away. We did not use the on-site restaurant but heard it is very good. Room was smallish but updated and very clean. Microwave and fridge are always a plus to us. Good free wifi. Pool area very nice. Large, plenty of chairs and towels, a jacuzzi and soothing music. Nice atmosphere. Our only little niggle was that the ice machine was at the far end of the hotel for us. Quite a walk. To their credit, I asked a housekeeper I happend to pass where the ice machine was located and she smilingly offered to go get it for me. The service here was excellent. Reccommend this hotel.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your kind words about our property and staff regarding your last stay. I am happy to hear that you enjoyed our amenities in the room as well as in the public areas. I do apologize about the far walk to our ice machines, but just as our housekeeper offered, any of our dedicated staff are always willing to help our guests out when asked. We hope you come back again get to enjoy the Gator's Den and see for yourself how great the food is!

"Hotel revue"

4
eileent311, Hanover Twp, United States 14/06/2017

The hotel was very clean and spacious. The breakfast was one of the best I have had at a hotel. Very convenient having Bar/Restaurant on the property. The hotel was at a good location. Close to many other restaurants. Approximately about a half hour from the Gainesville Airport.

"Great Stay"

5
User 13/06/2017

Had a wonderful comfortable stay. Big thanks to Mike the van driver, flight landed late and his patience was great and excellent conversation on the ride to the hotel. And Tabitha was wonderful for morning checkout extremely polite and very attentive. I will definitely be returning and recommending this place to anyone headed to Gainesville

"Cat Friendly in Gainesville"

4
Lindsay A, Seattle 12/06/2017

We ended up staying in Gainesville for a night while on the way to Washington State in early May. I had my cat with me and the hotel was one of a few options that was cat friendly in the Gainesville area. The property does charge a small pet fee for any animals. We arrived before the check-in time and were able to get a room right away. All the staff we encountered were very friendly and helpful with any questions. The room we were in was right next to the pool area but we found the location to be quiet, even when a large event was going on nearby. We did not use the pool area though it did look really nice. The room was clean and well kept. The shower did take a little time to warm up but had great water pressure. The hotel did provide a continental breakfast of muffins and bagels, which worked great when driving out early. There was a small charge of $3 for an omelet.

"Too Pricey"

3
HulaGirl2007, Grand Island, Florida 11/06/2017

At the cost of room we expected a full buffet breakfast but was little more than continental. If you wanted eggs, an omlette was additional $3. Next time in Gainesville we'll stay at a less expensive hotel where the "free breakfast" will match or exceed the one offered here.

"Very Positive"

5
judyl206, Venice, United States 09/06/2017

One of my all-time favorite hotel stays from the friendly, helpful staff to the note on the bed to cookies to good restaurant. They had a great included breakfast, suites, all included. Price very reasonable.

"Relaxing pool area."

4
User 06/06/2017

The kids can play in the pool, the adults in the hot tub and the book worms have a nice garden view. Fresh baked cookies. Coffee, hot cocoa and tea. Pet friendly. Breakfast included. Room service. Across from Harley Davidson.

"Attended Graduation"

2
A5842HJgeorgef, Gainesville, Florida 04/06/2017

Graduation for my son but this hotel is not worth the money. Terrible location no hot water beds were terrible. The gym has broken machines or some that do not function correctly. TV on gym broken as well.

Natalie E, Room Division Manager at Best Western Gateway Grand, responded to this review
We apologize for not meeting your expectations during your stay. Our hotel is located right off I-75 in a quiet area near Santa Fe College and not too far from U.F. All of our rooms has hot water and depending on the location of your room, it may take 2-3 minutes for the water to get hot just because of the location of the hot water heater. In the near future, we are upgrading our pillow-top mattresses so I hope you will come back and give our hotel a second chance the next time you are in Gainesville. We take our guests comments to heart and try and resolve any issues that may occur.

"Nice hotel, wonderful staff"

5
Z1530RBjosephd, Longboat Key, United States 31/05/2017

A very nice hotel property, very clean and welcoming. But the staff is the point of distinction. Forrest, Jonathon and Cindy made this a perfect stay with their engagement and attentiveness to our needs. Clean rooms, comfy beds. Complementary breakfast, but a $3 upcharge for omelets. A full service lounge is attached to hotel for dinner (and lunch, I believe).

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your extremely positive review! I am pleased to hear that you enjoyed your stay and the mention of Forrest, Jonathan, and Cindy made your stay perfect certainly makes us happy and I know it will them too! Our sports bar and lounge is unfortunately only open for dinner but I am happy to hear that you enjoyed the food and service there. We hope to see you again in the future!

"Enjoyed"

5
User 30/05/2017

Stayed for an archery tournament. First person I met from the hotel was Mike Mc who picked me up at the airport. What a great guy! He communicated with me as soon as I landed. Everyone at the hotel greeting me with a smile. Room was clean. I ate at the sports bar on property, the food was great and service was prompt, with a smile. Will definitely stay there again

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you so much for your positive review! Our shuttle driver Mike is certainly a great guy and employee here at the Best Western Gateway Grand. He takes a lot of pride in his work and I will be sure to let him know that you appreciated his hard work. I am happy to hear that you enjoyed some of our amenities we offer at the hotel and we look forward to having you back with us again soon!

"Great stay!"

5
205kelleys, Wimberley, Texas 30/05/2017

Convenient, comfortable, friendly staff, and restaurant on site with good food! Room was quiet and enjoyed the microwave and fridge. Straight shot from airport. Will stay here again next year for Gator Cup Archery tournament.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you very much for your wonderful review! Here at the Best Western Gateway Grand, we have all of the amenities to make you feel right at home and I am pleased to hear that you enjoyed your stay. We look forward to seeing you and all the other archers next year!

"Must stay here"

5
31Jane222, Ontario's Highlands, Canada 22/05/2017

Stopped by chance here on our way further south. Could have spent our entire vacation here. Fantastic atmosphere, grounds, facilities and small bar that oozed with fun. So nice to see how respected the dog guests were treated by the staff too. The facilities and grounds were as beautiful as places we stayed in Hawaii. Referred several people to this Best Western. Certainly will be back. The room rate was average too. One of the best places we have ever stayed and we are experienced travellers.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you for your compliments - we truly appreciate you staying with us. All of our staff, from the groundskeeper to the front desk agents, housekeeping staff to the kitchen staff exemplify outstanding service regardless of their department. We can't wait until your next visit.

"5 star quality hotel at motel prices!"

5
D226LAkennethr, Delray Beach, Florida 18/05/2017

Excellent accomodations. Full services. Large lobby and sitting areas, Free WiFi. Pool onsite Gator Den bar for drinks and bar food. Quiet rooms. Pet Friendly if needed. Close to University of Florida. Right off I-75!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Wow, I am thrilled to hear about your stay and how you enjoyed all of the amenities at our hotel. We try our best to accommodate our guest and have everything here at the hotel (One-Stop Stay) so you will not have to leave the property. We look forward to your next stay here at the Gateway Grand!!!!

"Nice hotel!"

4
Charles W, Tallahassee, Fl 17/05/2017

The hotel is very nice! It is fairly new. Rooms are nicely equipped. Stayed in a room with two beds. The air conditioning unit worked well as compared to other hotels I have stayed in recently. The hotel is impressive. Staff were friendly and mostly helpful. My room did have some cleanliness issues. First morning, there were many long black hairs on the shower wall. Took them to the desk clerk. After work the next day, the bath area trash can had been moved and there were hairs where it had been. Didn't like the idea of paying $3.00 to have a breakfast omelet made. Didn't see anyone else ordering one. Would I stay here again, I would most likely give them another try. The hotel is very nice.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
We want to thank you for staying with us on your trip. It is especially nice when our guests take the time to mention all the positive qualities of our hotel and staff. We make every effort to make your visit pleasant and enjoyable. I do want to take the time to apologize about the housekeeping issues that occurred during your stay, we will use this feedback as a training tool to improve our housekeeping department.We look forward to your next visit!

"Great Place to Stay"

5
iyob, Madison, New Jersey 16/05/2017

A nice, clean, recently built facility that is very near I-75. Despite the building being close to I-75 no road noise was heard inside our room. The free breakfast offered the usual hot and cold items in addition to hot oatmeal and flavored creamers for coffee.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you for your compliments - we truly appreciate you staying with us. We hope that you have the opportunity to visit us again soon!

"Unexpected surprise"

4
Kathy G, Shalimar, Florida, United States 16/05/2017

The staff was extremely friendly and helpful, some of the best I've seen. I thought Best Western had gone to the economy class of hotels. But this one is at the upper end of the middle class hotels. Although it appears to be an older property, it is well maintained. Again, one of the best I've seen. I didn't have occasion to visit the restaurant/bar, but the complimentary breakfast had a little surprise. You could get made-to-order omelettes/scrambled eggs for a $3 charge. I didn't think this excessive and gladly made use of it. It's in a good location and I'd gladly recommend this property.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Our employees make every effort to give superior customer service. The omelettes are one of the most mentioned and featured breakfast item.All of our staff here at the Gateway Grand try to go above and beyond for every single guest that walks through the doors. Hopefully next time you will be able to stop at our restaurant, Gators Den. Again, thank you for your feedback and we hope to see you again!!!

"Thank you"

4
S6591SRkeving, Atlanta, Georgia 15/05/2017

Great location right off I75 close to dining. Friendly staff and decent rooms. King size bed and great pull out couch for the little ones. Beautiful outdoors lounged by the poolside and watched the sunset really great views.

"Excellent Welcome Crew!!!!"

5
jeremyschepers0313, Gainesville, Florida 07/05/2017

Thinking we could drive 14 hours straight with a 4 year old and 10 month old was probably our most hairbrained idea yet! Instead we were left with two very unhappy kiddos at 4a.m.! And if that wasn't bad enough, there wasn't a vacant room for miles!! When we pulled up on this hidden jewel I really thought we would be turned away again! Well I was wrong! Instead we were greeted by the happiest person I've ever seen at 4 in the morning! Mike, Ashley, & Renae ... thank you SO SO SO much for welcoming us so happily! It's wonderful to see such amazing people! We would definitely stay here again hands down!!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Yes, I can say traveling with 2 little ones can be challenging. I am happy Best Western Gateway Grand was here to save the day by having a vacant room and welcoming smiles at 4:00am. We start early so we can have breakfast out by 6:30am for our early risers. Thank you for positive comments and I will make sure to let Mike, Ashley, and Renae know how they brightened your morning. We hope to see you again!!!

"The best place to stay in Gainesville"

5
nancybee9, Fort Myers, Florida 05/05/2017

Over the past 4 years, while our son has been attending UF, we have stayed at many different hotels in the Gainesville area. Because of the outstanding quality of the employees at the Best Western Gateway Grand and the overall wonderful hotel, we know that this is the best place to stay in Gainesville and for us it is the only place we stay at when we travel there.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Oh wow, thank you for all of the positive comments!!! We strive to make sure each and everyone of our guest receive the best customer service at our hotel. Our friendly and welcoming front desk staff set the tone for a great stay. We appreciate you choosing our hotel.

"Just like home"

5
ernierad, Madeira Beach, Florida 05/05/2017

Stay here whenever we have to visit Shands hospital. The staff is extremely friendly and they have a great breakfast. If you are a patient be sure to ask for the Shands discount. Best rate available. Great location and lots to do in the area. The king rooms are much nicer than the queen doubles.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Our king rooms are larger than the rooms with the double beds, just because it gives you a separate sitting area where you can relax and watch TV. All of our rooms do come with a microwave and refrigerator. We hope to see you soon!

"Gators Experience"

5
User 02/05/2017

From the great airport shuttle service with Mike McWilliams to the cordial, friendly front desk experience with Forrest, my stay at the Best Western Gateway Grand was truly a grand experience. The hotel, the rooms, and all the common areas are well maintained. I enjoyed my stay and would definitely recommend the Gateway Grand!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you for staying with us during your recent trip. Mike has worked at the hotel for many years and really enjoys his job. I will most definitely pass along your appreciation to Mike and also to Forrest. We look forward to your next visit.

"Great Hotel for pets"

5
User 01/05/2017

Pets are welcome here and treated as family. No weight limit on dogs. Very quiet hotel. Three most important things to me when I stay in a hotel: Beds are extremely comfortable, room was clean and quiet.. Continental breakfast included. Room was a bit pricey but it was graduation weekend.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your visit to Gainesville, we're so glad you and your pet enjoyed your stay! Here at the Gateway Grand, we're passionate about making sure each and every one of our guests receives a great stay, and that includes our furry friends. If you're traveling with a dog we like to welcome them with a complimentary treat and we'll always get you as close to our large pet walking area as possible. We hope you stay again the next time you are in the Gainesville area.

"Rooms need a lot of work"

2
Courtney M, Okeechobee, Florida 29/04/2017

Visited this hotel on business April 2017 Pros: -All staff were very nice and accommodating -Water and cookies available at check in -Very delicious breakfast with a variety of options -Great conference rooms - Pool area looked nice Cons: -Rooms seem old and very outdated - A/C is motion activated and only works when motion is detected...so every time you come back to your room it's hot and musty. In addition to that, if you don't move in your sleep, the room gets hot. -The cleaning staff does the bare minimum. There was tons of dust on the curtains and hanging from the ceiling. For a person with allergies this was a big let down. - BATHROOM, shower, sink area was incredibly tiny. Overall what is important to me is a clean room, with a well working air conditioner, and a decent size bathroom area. Therefore I will not stay here again.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am happy that our staff made your stay a more enjoyable stay considering the issues you experienced with the rooms. Again, we do appreciate your feedback and I will make sure the Housekeeping and Maintenance managers is aware of the issues you experienced.

"Excellent Customer Service"

5
BigMike516, Atlanta, Georgia 29/04/2017

I recently had the pleasure to spend some time at this establishment. Everything about the hotel was very accommodating. In my haste to depart,I left a very valuable item behind. I didn't realize that I had left the item until 4hrs later. Upon immediately contacting the hotel, I received a call from the General manager Ron Gromoll,who had already left for the day. He relayed the info to his manager Natalie Edwards, and through their diligence they were able to retrieve my belongings. The customer service afforded to me by Mr. Gromoll and Ms. Edwards was very refreshing! Kudos to the staff at the Best Western Gateway Grand and their attention to detail!

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
Thank you for all of the positive comments. I am happy that we were able to retrieve your personal item and secure it until you were able to come and pick it up. We look forward to your next visit.

"Wedding made wonderful"

5
Cathie M, Greenwood, Missouri 28/04/2017

Great place to stay. Great deal...booked four rooms. Accommodations were fabulous and the beds were like sleeping on a cloud. Staff was friendly and provided us with directions and details of the area. Hotel grounds were immaculate.

Natalie E, Rooms Division Manager at Best Western Gateway Grand, responded to this review
All of our staff goes above and beyond to make sure all guests have a wonderful experience during their stay. I am happy you were able to get a good nights rest which is sometimes hard when you are away from home. Thank you for your awesome comments and hopefully you will come stay again when you are in town.

"Great Stay"

4
Tammy M, Sylacauga, Alabama 26/04/2017

Will recommend to friends and family. Will stay again if in the area. Very inviting lobby. Fitness area was a let down. Can tell not much thought or money is spent in that area. Overall money well spent

"Never Again"

1
prettyjuls23, Southeast Georgia 25/04/2017

I have stayed a few times and I try to give a hotel a chance especially if it has potential but I just cannot and will not use this hotel. I have asked every time for a pet free area and was giving a pet room each time. They put me in the middle of the pet floor once, and another time they put a dog beside me in a non pet area. When I confronted the front desk guy, Jeremy, I think was his name, he told me, I was misinformed. They do not have just pet areas, that pets are allowed anyone on the property. He was always rude - snobby to me. Everyone else was super nice and sweet. They charge a $100 - $150 fee for your stay, in a deposit and make you sign a form stating they can charge your card up to $1,500!! if you are complained on about noise in your room... Who does that???? I'm not a teenager or party looking person.. I was there on business!!! The hotel smells unless you get an ion clean room and they always leave hair on the toilet,tub, towels, and sometimes the floor and bed. I know they can't help it but it just grosses me out. The coffee tasted old the last time I was there. The manager takes forever to get back with you if you ask them something. They seem nice but they make you wait and then you may not get what you need. I have had issues with tubs and temperature. I do like the beds, they are comfy. the rooms are spacious. The hotel is only close to a gas station with a DQ so no traffic really.. and right on the interstate. There is a little restaurant on the property. Nice people and cool bar atmosphere. Food is ok. They always burned my nachos so remember that... The night staff Bo and the young girl who comes in early to clean is always super sweet... They could work anywhere. I just cannot give the thumbs up to stay. They really don't care about their guest, even ones with severe health allergies. and they gouge prices when events are in town.

"Very"

5
Jack B, Atlanta, Georgia 25/04/2017

Very comfortable. Very Clean. Very reasonable. The staff is very friendly. The breakfast is very, very good (all the usual plus: Krispy Kreme, waffles and, for just three dollars, a great omelette, made to order). Sitting out on the very roomy pool deck, you feel like you are out in a park (no clue that you are 100 yards from I-75).

Natalie E, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you very very much for ALL the positive feedback. I myself wish on many days that I am the one stretched out on the beach chairs by the pool or reading a book under our oversized gazebo drinking a tall glass of sweet ice tea. We try to make all of our guests feel comfortable during their stay. We hope to see you soon.

"Don't bother"

1
prettyjuls23, Southeast Georgia 25/04/2017

smelly rooms, sometimes issues with pets barking and tubs not working, slow check-in, poor customer service and not a great breakfast. horrible deposit fees and a form to charge you if you are loud, up to $1500. which is crazy! Front desk guy lied to me and ignored me.

"Good Value"

5
C2768HUmarks, West Palm Beach, United States 24/04/2017

I was very impressed by the room, which was broken up into various sections such as a separated bathroom and sink, the wet bar and "living room" and bed room. Door was squeaky, and décor somewhat dated, but overall very good experience.

Natalie E, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
We have a lot of guest that loves the King Deluxe and King Premier just because those rooms have the separate sitting area away from the bedroom where you can relax or watch TV. We are getting ready to renovate the rooms and get new furniture in the living room area which is very exciting. I am happy to see that you enjoyed your stay and we hope to see you next time you are in Gainesville.

"Dinner event"

5
miryamason, Jacksonville Beach, Florida 18/04/2017

My work hosts a quarterly lecture and dinner event at the hotel for area doctors. We are always impressed with the cleanliness of the room, attentiveness of the staff and the quality of the food. The staff is extremely helpful, they even help me set up and breakdown my presentation. We host similar dinners all over the state, and this venue is one of my favorites since I am assured that my guests will like it. Even better that it's reasonably priced. Our serving team, Virgil, Jessie, Elaine & Manny are amazing and always so helpful!

"wonderful staff and wonderful rooms"

5
margaretparham, Eustace, Texas 17/04/2017

I have to say, this is the best hotel I've stayed in, in a long time. Forrest, Tyler, and Jonathan were great staff and so very helpful. Everyone from the maintenance crew, housekeeping and other staff were very polite, caring and helpful thru a very trying time for our family. The rooms are super clean and comfortable and if we needed anything, they were always there to help. Thanks for a wonderful visit and many more to come.

"Very nice hotel"

5
larryo882, Chicago, United States 16/04/2017

This is one of the better hotels we ever stayed in. Safe, clean, very friendly staff, including the maids, and easy access on and off the highway. The beds in this place were awesome! They should have included the made to order omelets for free. But, 3 dollars is well worth it. Will definitely stay here again. You should too.

Natalie E, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for the positive feedback. I am happy to hear you enjoyed your stay at our hotel. Our employees make every effort to give superior customer service. The omelettes are one of the most mentioned and featured breakfast item. I hope to see you during your next stay!!!

"Phenomenal Staff"

5
steffaniea2017, Portland, United States 15/04/2017

We were traveling to receive medical treatment in Gainesville. We choose the Best Western at the advice of the treatment program. They have a long standing relationship with the Best Western and I can understand why. EVERY staff member was friendly, accommodating and kind. The van service they provided was excellent. The drivers were friendly, personable very patient with the various schedule changes and delays that occurred. I know my husband made a new friend in (van driver) Brian and will definitely keep in touch. Breakfast was included and generous beyond the usual including waffles, omlettes, yogurt, hot and cold cereal, etc. The hotel was also family and pet friendly.

Natalie E, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
It's exciting to hear your husband gained a new friend, which says a lot about Brian our van driver, someone who is sincere about their job and very personable with guests. He has been with the company for many years and has gained many friends over the years. I am happy to hear about your stay and all the wonderful feedback about our staff. I will make sure to let the staff know of all the positive comments you posted. Hope to see you soon.

"Best Western"

3
Kathleen P, Upper Arlington, United States 14/04/2017

I stay in BW on a pretty regular basis. This one was good. I had my dog with me and that worked out very good. They have a decent area next to the hotel to walk/run your dog. I will probably go back to this location.

Natalie E, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your visit to Gainesville, we're so glad you and your pet enjoyed your stay! Here at the Gateway Grand, we're passionate about making sure each and every one of our guests receives a great stay, and that includes our furry friends. If you're traveling with a dog we like to welcome them with a complimentary treat and we'll always get you as close to our large pet walking area as possible. Hope to see you soon on your next visit!!!

"Customer service"

4
Ralph F, Palm City 13/04/2017

I checked in late at 9:00 PM. The personnel at the front desk asked me if I would like to have a free upgrade to a jacuzzi suite. I said I probably would not take a bath but they insisted I take the room. The suite was wonderful! Clean, well decorated and spacious. What a wonderful surprise! My thanks to the nice employees who insisted I change my room.

"My Home Away From Home"

5
gregorymJ5340IO, Gainesville, Florida 12/04/2017

The Staff makes this Hotel Click. I've become a regular customer because of the Great Staff. The Front Desk staff always has a pleasant smile on their face. They call the room and ask is everything ok. If I do need items they are quick to respond. What really stood out is the way the housekeeping staff cleaned our room. The food was Great especially our omelets. KUDS TO YOU

"Gainesville Stay"

4
C8597GPgloriac, Gainesville, United States 12/04/2017

I really enjoyed staying at the Best Western Gateway Grand. The staff was very friendly and helpful. I discovered some mail in my bag that I had forgotten to send and the front desk staff were very helpful in getting it sent out for me.

"A nice place to stay"

4
I8059SRkathya, Hollywood, United States 11/04/2017

This hotel is very comfortable and offers breakfast with the room. It's in a handy location and about 15 minutes from the downtown area and University. The suites are spacious and provide a comfortable sitting area. The beds are very comfortable.

"Fantastic hotel"

5
Tom W, Ringgold, Georgia 09/04/2017

We had a king deluxe with a great view of the pool area. It was a very comfortable room with a separate sitting area, it was also very quiet. The complimentary continental breakfast was good, you could get a egg omelet or scrambled eggs for a $3 up charge. We stayed there for 6 nights. We ate at the onsite restaurant The Gator Den 4 nights, the food was very good. One staff member that we feel went above and beyond was Forrest that works at the front desk, he always greeted us and had a friendly smile.

"Stay in Gainesville"

4
jamessH8667SL, Longmont, United States 08/04/2017

Property is pretty quite and clean. A few loud guest. Nice location. A Publix grocery store 1 mile away. Onsite restaurant was nice for grabbing a quick dinner after late night work. Breakfast was a better than average.

"Gainesville vacation "

5
Jennifer J, Port Charlotte, Florida 26/11/2016

We stayed at this hotel last night and liked it so much we came back tonight. It's all decorated for christmas, absolutely beautiful. The breakfast was very tasty and the cleanliness was 10! We suggest this hotel to you location is perfect!!!

"Comfortable, clean, warm and friendly. ..."

5
Quinnschoice, New York City, New York 25/11/2016

I was pleasantly surprised to check in to this beautiful Best Western. I have always stayed at the Hilton... Friendly staff greet you with a warm welcome. The rooms are large and clean all with a fridge and microwave. ..good breakfast options. ..several family members stayed here for the Thanksgiving Holiday weekend. Beautiful lobby. I will definitely stay here again. ..

"Over night stop"

5
rgbres, Pittsfield, Massachusetts 25/11/2016

Nice place. Very dog friendly. They gave our dog, Tootsie, bones at the desk. Really enjoyed free buffet breakfast with a $3 omelette bar! Clean room. Pleasant staff! Close to highway and gas. Will return.

"Best overall hotel staff I have ever encountered - from the front desk to housekeeping. Management is helpful too!"

5
Joel S, Las Vegas, Nevada 21/11/2016

Stayed for 3 months in a wonderful suite. Late night jacuzzi is amazing! Breakfast is great and healthy too. All the staff were exceptionally professional and helpful. Many thanks to Brian, Jonathan, Tyler, Erial, Mike, Brian, Gary, Guy, Henry, Richard, Rhonda, Cynthia, Candy, Joe, Sarah, Christy, Jackie and Destiny. Gators Grill is on site with wonderful staff, food, drinks and fun. Thanks to all ! Lots of fun because many interesting groups stay at the hotel!

"Nice affordable and convenient to the natural springs we went to"

5
davidmM6408SG, Lehigh Acres, Florida 21/11/2016

Hot tub and pool were a little dirty but being in Florida and an open pool it's expected. Beds were pretty stiff for my like and had a sore back when I woke. But no complaints on everything else......

"very nice place, a couple flaws need fixing"

4
ChristopherOnTheMove, Washington DC, District of Columbia 16/11/2016

Excellent and quiet room, very very nice property and layout, with beautiful grounds (and hey, if you're a Harley fan, there's a Harley store right across the street). It's sad that such a pretty place with such pretty rooms has such a drab interior. The hallways and the doors are dark and the doors a dreary darkish brown; makes you feel you're in a old drab place when you're in fact not. The breakfast employees are not very motivated, the selection is yucky, and the coffee is absolutely horrible; never tasted worse coffee, the beans burnt to a crisp (no matter how many creams you add, it doesn't get better). There is a very nice restaurant here where I ate dinner, and very nice pool area.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for the comments on the comfort and quietness of the room. The Harley dealership across the street is a pleasant surprise to many of our visitors that enjoy riding. The Gators Den is indeed a very nice place to eat - with a large selection to satisfy most any tastes. The recently updated pool area is a beautiful place to relax, swim or enjoy our large hot tub. Sorry that the decor was not appealing to you, we are continually upgrading and renovating the property to increase the visual appeal as well as the comfort level.

"Wonderfully cozy hotel"

5
Elba M, Tallahassee, United States 15/11/2016

I traveled as a single person for treatment at Shands. Wonderful place to be away from home. It's safe, secure, clean, comfortable, the rooms are large, the beds very comfortable, and I'm so happy with them! I plan to stay there again.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We appreciate you taking the time to tell others about your stay. Many Shands patients stay with us because we are convenient to both Shands and North Florida Regional hospitals. We are happy that you will choose us for your return stay.

"luncheon in conference center"

5
User 09/11/2016

held a luncheon for a non profit group in the conference center. The restaurant catered for 50 people. Everything was wonderful, the room was clean and professional, the lunch was delicious! The servers, Kathy and Emily were fantastic and very professional. I highly recommend this hotel for your next event!

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We get many compliments regarding our banquet staff, thank you for yours. Kathy and Emily are both exceptional at their jobs. With ballrooms and banquet rooms to accommodate any size group, we are the preferred choice of many companies in Gainesville. Our banquet food is amazing ... we are happy you enjoyed everything.

"Wonderful!"

5
User 09/11/2016

This hotel is a little far out from the city and all of the fun things, but if you're away on business and you want a clean, quiet place to stay, this is it! I had a very nice stay, and I loved the restaurant that is adjacent to the hotel. The weather was perfect in November and I spent my evening reading by the pool, which was very relaxing. They also have spa services, but I didn't have time to try those out. Overall, wonderful!

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We appreciate your kind words. We are just far enough away from the hustle and bustle of Archer Road and Newberry Road to provide an extremely relaxing and restful stay. Our pool area is especially beautiful this time of year. We hope you will have occasion to visit us again soon!

"Not very clean"

3
M C, Sarasota, Florida 08/11/2016

We stayed 2 nights. The staff was friendly and the hotel was quiet. However, when we arrived the garbage from the previous guest was still in the room. The carpet didn't look very clean and it was stained near the bed. It was very unsightly. The cleaning staff could use training. It is very important to us that hotels are clean.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for bringing the cleaning issues to our attention. I will make our Housekeeping aware of the problems and they will be addressed. I am glad that the staff improved the quality of your visit. We strive to excel in all areas and your feedback will help us in correcting the shortfall.

"Great service!"

5
Mytreep, Ohio 07/11/2016

We loved our stay! Loved the room amenities, comfortable bed and friendly staff. Hotel is clean and has a nice size outdoor pool. It has a sports bar so no need to drive anywhere. Highly recommended hotel!

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We are happy that you enjoyed your stay. Our restaurant is great place to watch your favorite team, not to mention the food is delicious. Please come back and visit us again when you are in the area.

"Convenient hotel with nice, spacious rooms"

4
Ataner76, Philadelphia, PA 04/11/2016

Have stayed at the Best Western Grand twice on business and it is a great hotel for either business or leisure visits. Rooms are large and clean with a number of amenities including refrigerator and microwave. Bathroom is great with excellent hot water and shower pressure. Separate living room and office area in the king size room made it very comfortable for me to work and I easily got 8 hours of sleep in the comfortable bed. The free continental breakfast has more than just fruit and toast and the bar/restaurant next door is very convenient for nights when you don't feel like wandering far. My shuttle driver Mike was courteous and very prompt to pick me up upon arrival at the airport. All in all a wonderful stay at an affordable price.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for such a detailed compliment! We appreciate you staying with us, whether for business or a pleasure trip. Our newly renovated lobby and breakfast areas provide a beautiful welcome to guests upon arrival. Our front desk staff strive to make check in and check out an enjoyable procedure. I will pass along your comments to our van driver Mike - he is a great asset to Best Western. Please let us know if you would like to take advantage of our free shuttle service on your next visit.

"Pleasant Stop"

4
William B, Lynchburg, Virginia 03/11/2016

I drove 650 miles that day. TripAdvisor was great for finding this hotel. It was very clean and well staffed. My room had an excellent bed, which Is what I mainly wanted. Typical breakfast buffet, which was typical. Good price. I'd stay here again.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We appreciate your kind words. It's nice to find a great place to rest and relax at the end of a long travel day. Our recently updated mattresses receive many compliments. We are glad that you were able to find us through TripAdvisor and hope that you will come back and visit soon.

"Clean comfortable and friendly"

5
Nanci T, Deltona, United States 02/11/2016

Clean excelent food and Service My stay with them is always exceptional. We stay here almost monthly and never have been unsatisifed with our stays But may I suggest more electrical outlets in the ADA rooms

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for staying with us again. It is really nice that you took the time to compliment the food and the staff. At your recommendation, I have spoken with our General Manager about adding multiple socket surge protectors to the ADA rooms. We know that some guests have multiple machines or chargers when staying in our ADA rooms. Thank you for bringing this to our attention.

"Excellent Service - Great People"

5
User 24/10/2016

I came to Gainesville for the first time and chose to stay at the BW per a recommendation I received. Boy were they right! I was helped by Brian at the front desk who welcomed me warmly and assisted me with questions on where I could find certain things in the city. He also arranged my shuttle service with Mike M who was a really sweet man and a total gentleman. Would recommend a stay here to anyone in the area.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
I vividly remember when you came in Ashley. It is easy to help guests as warm and friendly as you. I am glad that you stayed with us on your last visit and I hope that you will make a return trip soon! Mike, our van driver is a great guy. I will pass along your compliments, he does an excellent job for us. Having a shuttle to the airport and local hospitals is something our guests enjoy.

"Helpful for family of hospital patients"

5
Robert M, The Villages 24/10/2016

I had a difficult situation made much better by staying at this hotel while my husband was in Shands Hospital. The complimentary breakfast was the cleanest, most plentiful, best tasting I have experienced in a hotel. The shuttle service to and from visiting sessions were handled by friendly, prompt, and accommodating persons. The staff all went out of their way to make every effort to fulfill the needs of those staying in the hotel.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We are glad that we could be of service and of comfort to you during your stay with us. Our shuttle to the local hospitals is the reason many guests choose to stay with us. Thank you for all your positive comments regarding the staff and our exceptional breakfast offerings. It is nice that you took the time to compliment us, thank you.

"Excellent customer service"

5
dwyerwfx, Stuart, Florida 23/10/2016

Front Desk service representative, Forrest, could not have been more accommodating. We weren't pleased with the location of our room which was next to an exit door. Though the hotel was very busy, he found us a quiet suite overlooking the pool. It made all the difference and we had a very enjoyable stay thanks to his efforts.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
Forrest really does a great job for us. I will pass along your compliments to him. We always try to go beyond expectations to make your visit memorable. The pool area you mentioned is especially beautiful with both a pool and hot tub for our guests. We hope you will return soon.

"Beautiful place to spend the night."

5
User 22/10/2016

Very nice property just off I-75. A little difficult to find in the dark would be my only negative thing to say. The front desk staff told us the poor lighting was due to a city ordinance. Room was very nice and price less than $100 per night. Breakfast was delicious in comfortable setting.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We are happy that you chose to stay with us on your recent trip. Sorry that you had difficulty locating us, but I hope your stay made it worthwhile. Our newly renovated breakfast area is beautiful and a wide variety of breakfast items available. Please visit us again when you can.

"Great space for family of 5"

4
User 18/10/2016

This was a graduation trip and with the outrageous prices of so many other locations this was a great value with breakfast included. The service as good the room was large and comfortable.The kids enjoyed the pool and catching lizards.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
We appreciate you staying with us on your recent trip. Many guests mention our beautiful pool and hot tub area - glad your kids enjoyed it. We hope you will be able to stay with us again soon!

"Acceptable hotel"

4
Tony P, Greenwood, United States 17/10/2016

The Lobby and breakfast area are beautiful. The room could have been a little cleaner. They missed taking out the previous tenants trash. The bed was a tad soft for my taste but for the price it was a good value.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
Many of our guests mention how beautiful our lobby and breakfast areas look. We have recently updated the furnishings in both areas. I'm sorry about the room cleaning being overlooked during your stay. We hope that you will make another trip to our hotel and I will personally make sure that everything is double checked and exceeds standards. We appreciate you bringing this to our attention.

"Evacuation Haven"

5
Sheri H, Cocoa, United States 12/10/2016

I was seeking shelter away from Hurricane Matthew which hit my home area. I was very happy to be able to stay at this Best Western in Gainesville. I had two kitties and am disabled. They made me feel welcome, comfortable, and valued.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
It was a very stressful time for all coastal residents during the recent storm. We are happy that you (and your kittens) were able to avoid the storm. We hope you will come back and visit us when you have a chance. We strive to make every visitor feel comfortable and valued - thank you for your kind words.

"I love your Hotel"

5
Lilly May S, Saint Augustine, Florida 10/10/2016

Outstanding staff, clean rooms, pet friendly, pets are happy. I really enjoyed everything about this hotel.. the internent had amazing instructions how to find it once you get to gainsville, there is some shopping near by, and gas station at the front of the street. For the business traveler or any traveler with a pet or without a pet it is really great.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
It's really nice that you took the time to give us all the great comments. We have many guests that bring their pets and are surprised by the "treats" at check in as well as the large walking area. Our restaurant even has an area on the patio where you are welcome to bring your pet and enjoy dinner. Please come back and stay with us on your next trip.

"very clean and friendly staff"

4
patgizz, Valley City, Ohio 10/10/2016

I stayed here with a large group. The property is well maintained and clean throughout. Room was nice, comfortable bed, the bathroom was a little dated though. Breakfast was better than average hotel fare, and coffee was excellent. Staff was extremely helpful and understanding of the needs of our group and went above and beyond for us.

Brian W, Manager at BEST WESTERN Gateway Grand, responded to this review
Both the banquet staff and the front desk staff get rave reviews. Thank you for yours! We are glad that you and your group chose to stay with us during your event. We look forward to hosting your next event. Our coffee is good, isn't it?

"Clean, pleasant, convenient"

4
Ga8tr, Orlando, Florida 07/10/2016

If you;re not familiar with the area, this hotel is about a 15 minute drive to UF campus (depending on traffic) but is 3 minutes to Santa Fe College. Clean, quiet, pleasant staff, impressive free breakfast buffet in the morning. Only complaint was the annoying AC that would cycle on for 30 seconds, off for 2 minutes, then cycle back on again... all night... loudly. Sigh. But other than that, worth considering during a Gainesville visit, for sure!

"Great hotel for business travellers"

4
Hugh B, Daphne, United States 29/09/2016

Easy access to US 75, free wi-fi, pool, free breakfast, attached restaurant with room service and fresh coffee always in the lobby. The staff are very friendly and helpful. Highly recommend for business travelers.

"Well-run, nice stay, beautiful grounds and facility"

5
GenPDP7, Atlanta, Georgia 28/09/2016

The room was clean, and the hotel and grounds are beautiful. There is a very, very good (on hotel standards, at least) breakfast offered. Much better than average. I would highly recommend staying here. The staff were helpful and didn't do anything to screw anything up, which is great! The fixtures are a little bit dated (you can tell the hotel is not that new), but that's the only negative I can mention.

"Pleasantly Surprised"

5
Stuart B, Sebring, United States 27/09/2016

From the moment I pulled into the parking lot I knew I made the right choice. Very nice Hotel; great room and the best staff. We were looking for a convenient place to rest after a long day of traveling. The first call we made to another place was $50.00 more per night, and could only give us a smokers room. Will be calling Best Western first from now on.

"Where to Stay in Gainesville, FL"

5
User 27/09/2016

Very nice Best Western property to stay in for a week in Gainesville, while we were house hunting. Our room, which faced the well landscaped pool area, was both very comfortable and QUIET! Food from their sports bar was very greasy, but several great restaurants in the immediate area.

"Saved the Day!"

5
Jemom68, Boca Raton 25/09/2016

This hotel saved the day for us on a game weekend when the original hotel we booked was so horrible we could not stay there. The room we were given was clean, big and comfortable. Bob at the front desk could not have made us feel any more welcome. We received goody bags at check in and he made us feel right at home. We are super grateful to Bob and his staff at the Gateway Grand.

"Excellent shuttle driver!! And stay too! "

5
Kristen L, Pittsburgh, Pennsylvania 24/09/2016

I had a very pleasant stay at this hotel however what really stood out is the hotel shuttle driver, Mike Mc. He waited for my delayed flight (past midnight!!!) to arrive and was ready to pick me up as soon as I left baggage claim. He was very friendly and I really enjoyed the helpful information he provided for me regarding the city! Thanks Mike!!! :)

"Beautiful hotel"

5
Joyce B, Sebring, Florida 22/09/2016

This is an absolutely beautiful hotel. We stayed overnight on our way home from a trip and made our reservation by phone from the road so we were pleasantly surprised when we saw how gorgeous it is. The staff were very friendly and helpful. Our room had a separate sitting area and there was a sink by the coffee area with a microwave and fridge. The bathroom was divided so that the sink was separate from the tub and toilet making it easier to get dressed. The only negative was that the A/C unit blew directly on the bed and we had to cover it with a towel so we didn't freeze. Breakfast was good although if you wanted an omelet which they made to order they did charge $3 for that service. Overall this is a great place to stay overnight or longer.

"Excellent Hotel in Gainesville, Florida"

5
Frederick V, San Francisco, California, United States 21/09/2016

Attentive staff, excellent and easy location right off Interstate 75, very comfortable bed, good breakfast offering, receive a lot of value for money at this property. The adjoining restaurant is good too if you are not in the mood to travel.

"BEST WESTERN GATEWAY GRAND"

5
tgarlie, North Port, Florida 20/09/2016

Most of the time when we travel we stay at Best Western motels when available and we would rate this property one of the top motels that we have stayed at. The rooms were up to the usual standards of Best Westerns motels and we were very pleased. One thing we have noticed is that many of the Best Westerns have upgraded their air conditioning systems to units that are efficient, quiet and easily adjusted to particular preferences. We were also very impressed with the personal friendliness of the staff who went out of their way to make us feel welcome as guests. The hotel is also a beautiful property with a Spanish architectural style which fits well in a Florida setting surrounded by beautiful flora and fauna. For dinner there is also a fine restaurant on the property which we enjoyed and appreciated since we did not have to go far after a long day on the road. The breakfast was also great with an omelet bar for a very small extra charge. We will stay again.

"Kindest, most helpful front desk EVER!!"

5
945srp, Ponte Vedra Beach, Florida 17/09/2016

This hotel is absolutely fantastic. Forrest and Erial went above and beyond to accommodate my family after I messed up and thought I booked a room here (when in fact, I didn't!). Despite it being a busy game day, they took the time to help me find a room, bent over backwards to give my kids a goodie bag and make them comfortable while we sorted out my mess, and showed patience and kindness the entire time while dealing with me ??. To say that they went above and beyond is an understatement. We are forever grateful for their warmth and humor and look forward to staying here for every Gator game in the near future. Keep up the great work, Forrest and Erial. Thank you for saving me and my family of 5!! We are truly indebted!

"Great Bwst Western to stay in"

5
Auntie0944, Port Saint Lucie, Florida 16/09/2016

Found this Best Western to be one of the nicest ones I have stayed in. Staff very helpful and rooms clean. Our puppy was welcomed too. Can not say anything about the breakfast as we left before 6:30 am. Dinner in the Grill was very good and wait staff were great too.

"BUSINESS"

5
Ada A, DELTONA, United States 15/09/2016

I was here with a friend having surgery the next morning. The hotel is very close to the hospital. The lighting at the property was very good and made me feel safe. We were two women traveling alone so safety was a priority.

"Excellent Value, Easy Location"

5
Frederick V, San Jose, United States 10/09/2016

I work for an employer headquartered in Gainesville. I know the area rather well in terms of hotel choices. This Best Western continues to be my preferred choice. Easy, Efficient, Clean and Great Value.

"Great in gator land"

5
mluksch218, Buffalo, New York, United States 07/09/2016

This hotel had it all! Great front desk staff who gave us a welcome goody bag. Our room was on the first floor and was well appointed . The towels were soft and the bathroom was clean. There is a great bar/restaurant attached. We were given a ticket for a free drink and a mini appetizer. The pool was clean and the pool area had plenty of tables and chairs along with lounge chairs. Towels were provided at the pool and were typical hotel pool towels. The complimentary breakfast was nothing outstanding although for $3 you could get a freshly made omelette! There were nice benches along the side for smokers or people watching. We stayed for 3 nights. The hotel is close to the interstate which made it easy to get around town. I would highly recommend it for a stay in Gainesville.

"Overall very nice hotel"

4
User 30/08/2016

Hotel was very nice. The bathroom always had a bit of a smell even after cleaning, but overall our stay was good. The pool is super nice (other than the classical music being played). Staff is friendly and helpful.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand, we appreciate your comments about your visit! I'm glad you were able to enjoy some time at our beautiful pool deck. With lush greenery, three covered gazebos, a pool, and jacuzzi there's no better place to relax on a warm day! And if you work up an appetite the Gators Den is just a call away from our pool side room service phone. We hope to see you again during your next trip to Gainesville!

"Great Place To Stay"

5
222Debby, St.Petersburg 25/08/2016

Rooms are very clean and entire staff was welcoming and friendly. Breakfast is in a clean and well lit area with freshly waffles and more. Even omelettes made to order at a slight extra charge. We stay here every year on our way to tubing, looking forward to next year, already!

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thanks for sharing your experience at the BEST WESTERN Gateway Grand! We are so glad you chose our property for your tubing visit! What better way to start a fun day of tubing than our free continental breakfast? There's something for everyone with our make-your-own waffle station, fresh oatmeal station, and new triple zero greek yogurt and gluten free breads! And I'm thrilled to announce that as of last week the breakfast room has been completely revamped with brand new furniture! We hope you have a chance to enjoy another great breakfast during your next visit!

"great place to stay"

5
Nancy B, Bricktown, United States 23/08/2016

very nice place to stay...beautiful an very clean ....friendly staff and the breakfast in the morning was perfect a variety and something for everyone....coffee offered all night and early in the morning for those that needed to leave before the area was open for the morning

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your stay! We're so glad you enjoyed your visit! A delicious breakfast is the best way to start your day, but we know some guests need to leave early or can't make it down in time to have a meal. In addition to the coffee, we also offer Grab and Go breakfast bags for guests who have to get an early or late start. Thanks for staying, we hope to see you soon!

"Surprising"

5
Greg P, Tampa 23/08/2016

We pulled up to the hotel and it was beautiful. Located in Gainesville FL right off the freeway hidden on a side street. We were impressed with the size of the lobby and the manicured grounds. The room was big and overlooked a beautiful pool. The breakfast was awesome! All the food was fresh and they even made omelettes. Try this one...it's a sleeper. Wish we could have stayed longer..

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for your comments on the BEST WESTERN Gateway Grand! We are so glad you enjoyed your stay, and were able to enjoy the beauty of our lush well-kept landscape and pool area! Our groundskeeper will be thrilled to here how much her hard work made a difference to your experience! We hope you can spend more time during your next visit!

"Once Grand Lady"

3
Wayne M, Jersey Shore, Pennsylvania 22/08/2016

The Gateway Grand show signs of a once grand hotel with lovely architecture. However, the old lady is showing signs of her age. The hotel staff was pleasant and courteous. A continental breakfast is complimentary with eggs or omelet prepares to your likely for just $3.00. My AC wasn't working properly and after the second night, I was cheerfully relocated to another room. The rooms were clean and adequate. For inexpensive lodging, the Gateway Grand Best Western is a good value.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for staying at the BEST WESTERN Gateway Grand. I am sorry that we did not exceed your expectations during your visit. While we have been operating for over 15 years, we know how important it is to be constantly improving! That's why all of our guest rooms have been recently given new hardwood furniture and are currently receiving brand new tiled entryways. In addition to our room renovations, we have all new modern furniture for our continental breakfast area that was installed just days ago. Please take a look during your next visit!

"Best place to stay in Gainesville"

5
hopesicle, Florida 20/08/2016

Had a great 2-night stay at this hotel. It was very clean, quiet and comfortable and the staff was very accommodating. This will be my go-to place when staying in Gainesville. While it is about 20 minutes from UF, its quality is well worth the extra 5-10 minute drive.

"Beautiful hotel"

4
JA-Family, Miami, FL 17/08/2016

Went to move my daughter in to her dorm at UF....beautiful hotel. I usually book Marriotts but have recently been using Best Westerns as well. This hotel looks like you're walking into a resort, very attractive, with friendly staff and clean rooms...the free breakfast spread was good and had lots of variety. They also had an omelette station as an option ($3.), which I thought was awesome. The only reason I did not give this hotel 5 stars was because of the linens, the sheets and towels were really cheap and not in the best condition. I'm not a picky person when it comes to sheets/towels but these were in pretty rough shape. The towels had a non white dingy color from too much washing/bleach and the sheets were so scratchy and stiff, with no thread count at all. I would definitely stay here again and I hope management reads my review and gets new sheets and towels for the hotel!

"Best Best Western EVER! Grand Indeed!"

5
User 16/08/2016

We came to Gainesville this summer for my daughter's softball camp at the University of Florida. Another mom and daughter that we went with booked the stay at the Best Western Gateway Grand and to be honest I was a bit nervous because I am a Marriott girl. I was pleasantly surprised when we pulled up at the hotel, the grounds were immaculate and beautiful. Palm trees and fauna that were well kept. A great pool/deck area in the back that was quite large and also well kept. The lobby and dining area for breakfast was great and they had welcome cookies and goodies as well as refreshingly infused with fruit. The staff at the front desk was always helpful with every need we had during our 2 week stay with everything from dining options, to directions to making sure we had change for the laundry facilities on the 2nd floor which was conveniently right down from our room. Softball girls get dirty! There was great dining right there at the hotel at a place called the Gators Den Sports Bar as well as a great Sea Food Restaurant right across the road from the hotel too. You are also only 10 short minutes from everything fun in the city of Gainesville as well. This hotel was clean, the housekeeping staff was super friendly and did a fantastic job each day cleaning our room and making sure we had enough towels. Pricing was more than fair for this hotel and when ever we come back to this neck of the woods we will be sure to stay here again!

"Great preparation for a trip to the Swamp"

5
Taylor B, Chicago, Illinois 15/08/2016

We have stopped at Best Western's Gateway Grand Hotel in Gainesville, Florida, four times on our vacation trips to Florida over the years. College football fans love the 152-room hotel because the Gators Den Sports Grill is a popular venue after games at the nearby Swamp, Florida's football stadium. We think it is one of the most comfortable hotels we have visited on our trips across the country. We always book a spacious first-floor room with a king-sized bed, separate sitting room and sofa, TV, wifi, refrigerator, microwave, ironing board with iron, temperature control, swimming pool, complimentary breakfast, fitness center, ample parking, business center, hot tub suites and even a presidential suite with a balcony. It is a very comfortable and clean facility with easy access off I-75 and easy access to the Florida campus and downtown Gainesville. I even was accorded Gateway Grand's "visitor of the day" award on one occasion. And don't forget the home-made chocolate chip cookies that are available in the lobby. Pets are welcome, too,

"Nice facility, welcoming staff"

5
NatM352, Gainesville, Florida 14/08/2016

My fiancé and I toured the hotel while looking for places to host our upcoming wedding and we were impressed by the excellent service provided by Mike, Forrest and Ana. They went out of their way to show us around (despite the pouring rain). The hotel grounds were beautiful and well-kept; you can tell that hotel management takes hospitality seriously. Would recommend trying this place for an event or overnight stay.

"Family visit"

5
Jennifer B, Celebration, Florida, United States 12/08/2016

Stayed at this location during a visit with our son (in college). The hotel is CLEAN and easily accessible from I-75. The staff were courteous and professional. Enjoyed the free continental breakfast, along with a fresh omelette (small additional fee). The breakfast staff were super nice and on the ball the entire time we were eating. Check-out was a breeze and again, the staff member was cordial and prompt. This hotel is pet friendly, and although we did not bring our pets, we will in the future, as we intend on staying here often.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for sharing your comments on the BEST WESTERN Gateway Grand! Being just minutes away from the Santa Fe College and a quick 15 minute drive from the University of Florida, we love hosting families visiting for college. Our Front Desk staff is available 24 hours a day, so just stop by if you need a campus map or recommendations for sites to see while touring either campus. And of course, nothing prepares you more for a day of touring the campus than our free continental breakfast. And if you don't have time to sit down to a meal before your visit, you can always take one of our new grab-and-go bags. We hope to see you again for your next trip!

"Wonderful"

5
keepsmiling2016, Macon, Georgia 06/08/2016

We have stayed here multiple times and have always had great experiences. I want to thank the staff, especially Karl, for always being very pleasant and helpful. Karl was extremely helpful and patient with me this week, helping me to extend our stay, and arranging rooms for other family members due to a loss in our family. The rooms have always been clean, all staff members acknowledge guest, and I love that they are pet friendly!

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your visits to Gainesville. We are so sorry for your loss and are grateful to be of service during your time of need. Karl will be honored to know how much his assistance impacted your stay. Our staff is available 24 hours a day, so we are only ever a phone call away if there is ever anything we can do for you.

"Home away from home."

5
Charles M, HAVANA, United States 03/08/2016

Staff are always pleasant, rooms clean, very comfortable, Anytime I have to go to Shand's Cancer Hospital We always stay here. Its only 4 miles approx. to Dr's offices and the hospitals. Its quite, far enough off I-75 you hear little noise.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for making the BEST WESTERN Gateway Grand your hotel of choice in Gainesville. We are fortunate to be located far enough from the interstate that you never have to worry about noise, yet close enough that your just a quick drive away from everything Gainesville has to offer. We understand that making arrangements for medical visits can be cumbersome, so in addition to our free airport shuttle, we also offer complimentary transportation to and from any medical facility in town. Just give us 24 hours notice to schedule a driver and leave transportation to us!

"Stop Over"

3
ILakeThat, Coral Springs, Florida 01/08/2016

I stay here every year with my parents when we travel from Georgia to Florida. They are a dog friendly hotel. After 10 years , I believe, I see the quality is changing for the worse. After driving all day, by 5:00 fresh baked cookies use to greet you at check in....not this time. They use to acknowledge one guest every night at the front desk on a board...not this time. They use to offer you snacks and/or water when you checked in from a basket....not to me...I had to ask when I heard it was offered to other guests as I was sitting in the lobby waiting for someone . The rooms are small and the bathrooms were TINY.(2 dbl beds) Our mini frig never worked. I turned it to "colder" when we arrive but it never did anything. This hotel still has the a.c. units under the windows. When it goes on, its loud and you freeze. When it shuts off, its loud and your hot. On the positive side, the beds and pillows were comfortable and the breakfast was great. The room was clean.They had gluten free items and my parents said everything was delicious( I don't eat brkfst). Other than the 2:30 am morning prank call that we received, by most part its a quiet hotel.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for returning to the BEST WESTERN Gateway Grand for your recent visit! I am sorry that we were unable to exceed your expectations. We want all of our guests to feel like family, which is why personal touches like the welcome cookies and guest of the day program. Both of these amenities are still available every day for our arriving guests. Please be aware that we have moved the cookie display to the far left side of the Front Desk, to open up the walk way to and from our continental breakfast room. We have also had days where guests have been so excited about our Guest of the Day promotion that they have asked to keep the sign with their name on it. I am also sorry you did not receive your Best Western Rewards snack without asking. Repeat guests typically have their reward number saved in their reservation, but this information wouldn't carry over if a reservation was made under a different name or through one of our third party partners. If you ever want to make sure your rewards number is attached to your reservation, our Front Desk team is available 24 hours a day to check your reservation and make sure you receive all of the benefits of our Best Western Rewards membership! Thanks again for sharing your experience, we hope to see you again soon!

"DISAPPOINTED!"

1
riaandgary, Tampa, Florida 01/08/2016

My husband and I stayed here for a business trip. The lobby is very nice, but the hotel room we had was terrible. Before we even got settled in the room we had to call housekeeping to come and change the linens on the bed...there was pet hair all over the sheets and stains! Gross! They brought clean linens but the room had holes in the ceiling tiles and the walls need paint the lamps were old and outdated. It was not a pleasant experience. We will never stay at that place again.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for sharing your experience during your business trip. I apologize that we were unable to meet your expectations during your visit. We know how important having a clean and fresh room is when you have been traveling and there is no excuse for your bed being left in such a state. We will conduct additional training with the room attendants who clean our rooms and the team that checks them for cleanliness to ensure that his does not happen again. I am sorry that the style of our lamps were not to your liking. All of the lamps in both our guestrooms and hallways are brand new and were installed to match the new dark wood furniture in our guestrooms. They will also match the brand new dark ceramic tile that is currently being installed in all of our guestroom entryways. Thank you again for your comments, I am very grateful that you brought these items to our attention so they can be addressed immediately.

"vacation"

5
User 01/08/2016

the stay in this hotel was very good. Every thing was good, the room were very clean ande the staf too. WAs a pleasure to stay in this hotel I will recomendet this hotel. everything was perfect,I feel like home

"Making arrangements for a function of 150 people in the grand ballroom"

5
ysensaliver, Newberry, Florida 26/07/2016

Mike, Carl and Jonathan were most helpful, I felt like family. These guys were courteous, knowledgeable, and friendly. I would recommend this facility to anyone. This is our second year booking here and I found the experience more gratifying than my first and I was very impressed then as well.

"Friendly hard working staff"

5
User 25/07/2016

First I need to start with the front desk. Hannah and Devin are two of the nicest girls that I have encountered at a hotel front desk. Bob The Night Auditor is just as wonderful. They are very attentive to my schedule and my needs. My drivers Mike and Guy are absolutely wonderful and making sure I'm on time and that I have everything. I have a new driver who I believe his name is Gary and he has been very accommodating the last two times I've come in . They even notice that if I'm not on the schedule they make sure to remind me when they see me. Forrest, Tyler and Brian are always very nice as well. They ask me about my day when I come home from work and they're always very welcoming. Johnathan is very helpful as well. I really do love coming to this place on a weekly basis. It's like my home away from home and they do make you feel very welcome and comfortable. The two ladies that run the breakfast in the morning, Emily and her counterpart are very hard-working and as sweet as they can be. I absolutely love this place and when my assignment for work is over, I will miss them all very dearly. I highly recommend anyone visiting Gainesville to stay at the Best Western Gateway Grand. You'll be treated like family by people who genuinely care. They'll take pride in their jobs and it shows!

"Superb and professional staff at all levels"

4
Joel S, Las Vegas, Nevada 24/07/2016

The front desk staff are extremely, helpful, professional, friendly and efficient. We had a hot tub suite which is phenomenal. I was locked out of my room last week due to a problem with the lock mechanism. Candy Hines, Assistant Director of Housekeeping, personally came in to assist me. When the problem could not be fixed by usual interventions, she asked her colleague, Joseph Johnson, to come by to help us get into our room. He was off duty at that time but came in promptly. He actually had to drill through the plate to open our door and I was told that I needed to change rooms. I had a lot of luggage unpacked in my room and Joseph could see I was apprehensive to move into a new room at this late hour. He then volunteered to go downstairs to his truck and replaced my entire door lock with a new one!.......and Candy brought me a delicious dessert from the Gator Den Grill [excellent place by the way] as I waited to get back into my room. This may seem like a long story, but I have never had better, more professional and more courteous service anywhere; and I have travelled a lot all over the world. Thanks Joseph and Candy and all the wonderful Gateway Grand staff. By the way, the breakfast is amazing and the pool/jacuzzi are wonderful. Joel

"Comfortable and Clean "

4
ILakeThat, Coral Springs, Florida 22/07/2016

I stay at this hotel every year because their pet friendly. Its clean,the beds/pillows are comfortable,staff is friendly and the complimentary breakfast is exceptional, even to go as far as now finally having gluten free items. They always have fresh warm cookies to welcome the guests at 5:00 but didnt this time. Only negatives are the bathrooms are exceptionally small and the size of the room seems tight and I'm a small person. Two to a room is fine,three's a crowd.

"Old and tired! Keep your shoes on!"

1
User 22/07/2016

Not sure how this hotel has 4/5 stars! It is old, tacky and out of date! It's like going back to the 80's. I was ready to check out and go to the Marriott. Thank goodness it was only one night that I had to suck it up. The employees are nice...that was the only good thing!

"Overnight Stay"

5
User 21/07/2016

Stopped here to spend the night on our way to Orlando, FL. After driving for 12hours with our daughter, son in law and 6yr old grandson we were all ready to just have a shower and lay down! We walked into a very nice clean room, and super friendly staff. Would definitely stay here again!

"An Indian Three-Star -- NOT!"

2
rangeragainstwar6, Tallahassee 20/07/2016

Very disappointing; definitely not rated correctly. All appointments are old and outdated. Dented metal doors on room and bathroom, chipped furniture, paper-thin walls with some holes and cheap stucco finish chipping off, thin old bed linens, cigarette hole in the curtain. This is a two-star accommodation, with a lovely check-in area.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for sharing your feedback on our property, I am sorry we did not exceed your expectations. Our maintenance and housekeeping teams are dedicated to keeping the entire property in the best possible shape for our guests, so we appreciate you making us aware of these issues so we can address them. I apologize that our decor did not suite your tastes. We want every guest to have a nice and relaxing stay, and we know that having a well-appointed room goes a long way to making that happen, so I am pleased to inform you that aside from the brand new dark wood furniture that has been installed in all the rooms, we are currently working on new matching ceramic tile for the entryways and will be installing brand new carpet as our next big renovation project. Thank you again for letting us know how we can improve, we appreciate your time and attention!

"Very Happy"

5
Work&PlayTravler, Florida PanHandle 20/07/2016

We booked this property via Hotwire. I did not save much but was very happy with the property. The room was spotless, the beds were comfortable. Our teen and tween grandchildren liked the pool area though the pool seemed a little small. It is landscaped beautifully and a great place to have your morning coffee. They have several cabanas so you an easily get a break from the sun. The breakfast was better than the usual comp breakfast. The front office staff was very professional and helpful. My favorite thing though, we noticed the reserved Purple Heart parking spot! Good Job! Like many who stay in Gainesville (Shands) we will be returning and I will certainly stay here next time. p.s. If traveling with kids I will recommend ordering pizza from 5-star pizza. We chose them after having trouble with the pizza hut delivery and ended up happy that pizza hut had failed. 5-star pizza was far superior.

"Relaxing stay!"

5
User 16/07/2016

The Best Western Gateway Grand is a pretty awesome place to stay. Friendly helpful staff, nice family atmosphere. clean and beautiful décor. Forrest was particularly helpful with my phone contact and also checkout. Candy and Carla from housekeeping were a huge help as well. I love the pillows and the beds are so comfy. I wanted to know where to buy the pillows and this staff went above and beyond to provide me with them. Even providing me with the General Manager contact, Ron to make sure I got my pillows. Breakfast area is nice with plenty of goodies, as well as eggs cooked to order! Massage is provided by appointment, and let me tell you these ladies know how to give a theurapeutic massage, and are very professional. The workout facuility is above average with bike machine, stair stepper, treadmill, weight rack, large clean gender specific restroom/changing rooms. The pool and hot tub, outdoor patio area, is roomy, clean, beautifully landscaped. There are plenty of lounge chairs for the sun lovers, quite a few covered seating tables for nice shade, and a few cabanas. Plenty of pool towels as well. I love this place!

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you so much for your kind words for the BEST WESTERN Gateway Grand, we want every moment of your stay to be memorable! Whether it's helping you over the phone before your arrival, preparing our delicious breakfast, or making sure your room is fresh and clean, our staff will do whatever they can to make sure your visit is 'Grand'. I am so thrilled to see that so many of our team members made a difference to your experience! We can't wait until your next visit, so please stop by again soon!

"Best pet friendly hotel we've seen"

5
ginadewitt, Clearwater, Florida 12/07/2016

We stopped here after a week of camping through the panhandle. Unlike some pet friendly hotels, this was very clean and nice. The semi- attached restaurant (The Gator's Den" was also excellent. Food was delicious and the service from Natania our server, and Jaclyn the Restaurant Manager, were superb. Would highly recommend this hotel!

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your stay after your camping trip. We're so glad you enjoyed your stay! When you want a meal after a long day of traveling, nothing beats the convenience of having a full service restaurant right on property! At the Gators Den Sports Grill, there's a TV at every table so you've always got a front row seat to your favorite game. Combine that with great food and friendly service and you've got the perfect evening! We hope you have a chance to visit again soon!

"Great property!"

5
Jane M, Riverview, Florida 07/07/2016

We just needed a place to rest overnight before continuing our trip and came upon this hotel. What a lucky find! Clean, large rooms, professional, helpful and friendly staff and a reasonable price. We were a group of 2 adults and 3 children. The room had a king size bed and a pull out couch in a separate area. It was really a 1 bedroom suite so we had plenty of room. We would have liked to stay longer to enjoy the beautiful pool area, but, we were on a schedule and just passing thru the area. If you need a hotel in Gainesville, stay here!

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your recent visit. We're so glad you and your family enjoyed your stay! The King Deluxe room is really the perfect choice for a family of your size. With the dividing half-wall separating the sitting area from the living area, you have plenty of space and you only need one room! Our staff will be happy to know that their service made a difference to your stay and we'll all look forward to your next visit!

"Way Over Priced for the Location"

3
Tellingasiseeit, Florida 01/07/2016

If you get sucked in for the $139 a night plus tax rate you should keep looking. This hotel is clean and well kept, but it comes out to be over $150 when all said and done for a couple to spend one night. The rooms are clean and small to average in size, nothing spectacular such as a great view, balcony or a Jacuzzi tub.in the room. I would stay here again but only if the price were more reasonable.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for sharing your comments on the BEST WESTERN Gateway Grand. I am sorry that we did not exceed your expectations during your stay. We understand you have many options for where you choose to stay so we do our best to set our prices based the service and amenities you will receive while you are here. We appreciate all of our guests and want to make sure every person that chooses the BEST WESTERN Gateway Grand feels that they received a great value for their experience. Of course, just like with an airline, our prices will change based on our availability so if you're looking for a great deal, call our Front Desk staff. They are available 24 hours a day and would be happy to help you find a date for your trip that will get you the most bang for your buck! Thanks for staying and for taking the time to fill us in on your visit!

"Vacation stop over"

5
User 30/06/2016

Our vacation started in Michigan. We were headed to St. Pete Beach, Fl. We had planned on driving closer to our destination or all the way, but due to construction, it got too late. We stopped at Best Western without any plans. The hotel was very clean, comfortable, and quiet. The staff when we checked in late at night was very courteous and so was the staff in the morning when we checked out. Would definitely stay here again.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your stop over. We're sorry that your plans were delayed but are glad we had an opportunity to serve you! Anything can happen while you're traveling, so our front desk is open 24 hours a day and we are always happy to assist our guests over the phone or in person. Whether its 12 noon or 12 midnight, you'll always see a smiling face at our front desk! We look forward to your next visit so we have another chance to exceed your expectations!

"Great location"

5
Todd T, Gainesville, United States 27/06/2016

Hotel was very modern and clean. Was upgraded to a suite at check in for no reason, which was very nice. Room was very clean and comfortable. I will only stay at this hotel when I return to Gainesville.

"Clean, Friendly, Very Nice Stay"

5
harrisuf2018, Gainesville, Florida 26/06/2016

This place was exceptional! My family enjoyed their stay. My mother commented on how friendly the entire staff was to the family. Breakfast is served complimentary every morning. There's a beautiful pool and outdoor area, and the rooms were very clean! I highly recommend Best Western!

"Best quality and service value period"

5
Ken S, Huntersville, United States 23/06/2016

Amazing staff and amenities in a super easy to access location. Great value for the buck and surprising service. Perfect for business and/or personal travel as it is perfectly priced, safe, and very comfortable at all levels.

"Clean, nice & very comfortable room"

5
Garren M, Baker, United States 22/06/2016

This was a great hotel to stop & get a very good night's sleep. Right off I75, pet friendly although I didn't have a pet with me. Even though it was pet friendly, it was very clean and you couldn't smell any pets! Very NICE hotel!:)

"Great Dog Friendly Hotel"

5
Floridawillsgirl, Florida 21/06/2016

After a long day of packing, moving and heading from Florida to North Carolina we were pleasantly shocked at how nice this hotel was. There was a ground floor room for us and our two chocolate labs; close to an exit and walking area complete with a dog clean up station! We even walked thru the lobby with two big dogs and it was not a problem. THIS HOTEL IS TOTALLY DOG FRIENDLY!!! Being tired we did not want to go back out to find food....NO PROBLEM they had an excellent restaurant with room service and provided us with a free appetizer coupon to accompany our meal......This hotel is excellent if you're traveling with your fur babies or just alone!

"Very Clean and Welcoming Hotel of I-75"

4
RCA710, Florida, United States 20/06/2016

Enjoyed our stay very much, staff was extremely pleasant, rooms were adequate and clean. I requested extra towels and to my surprise they were waiting in the room for us. It was my first time using this chain and I will certainly stay here again.

"Excellent food and service!"

5
MargaretHowell2, Gainesville, Florida 20/06/2016

We attended a banquet at this hotel and the food was outstanding and the service impeccable! Our server, Elaine, went above and beyond in serving our large group and made the experience fabulous! Great experience!

"Our annual trip to this hotel was GREAT!"

5
Ginas418, Orange City, Florida 16/06/2016

My husband and I had our wedding reception at this hotel and returned for one year anniversary. We love this hotel! The staff members are always extremely friendly and accommodating. The continental breakfast is phenomenal! The rooms are always very clean! The pool and hot tub are wonderful! The cleaning service did a wonderful job at cleaning our room and making it up again. The hotel was very quiet during our stay despite a wedding at the hotel. We will definitely return again next year!

"Gainesville FL trip"

5
SusanB28_12, Lake Mary, Florida 15/06/2016

The hotel is in a very convenient location. It was clean, quiet, and the staff were so friendly and helpful. One morning before work, my car would not start and the maintenance man came and gave me a jump. He was so kind and professional. I enjoyed my work week in Gainesville, and relaxing after work in this hotel!

"Great place to stay"

5
Jordi S, Boulder, United States 10/06/2016

I found the hotel an enjoyable place to stay and would stay here again if I was in the area. The staff was attentive, polite and courteous. The restaurant was average. The breakfast area in the hotel was great though, lots of options and space.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for your comments on the BEST WESTERN Gateway Grand. There's no higher compliment to us than knowing you'll be back for another visit! Our staff will be thrilled to know how much their service meant to your stay. Thanks for taking advantage of our free continental breakfast while you were here. I hoped you enjoyed our new healthy options, like soy milk, gluten free bread, and triple zero yogurt!

"Not as good as it use to be"

3
jennyb42016, Michigan City, Indiana 07/06/2016

I have been there a few times and when I recently returned I noticed the following: 1. They drastically changed their options for the continental breakfast and lacks the variety they use to have . 2.I am a rewards member and I do not get my rewards bag upon check in although I am Gold status. 3. The cleaning staff seem lazy. They do not vaccum and check everything. The ice bucket still had melted ice in it from 2 days ago. The pool was filled with bugs and needs to be skimmed and one of the front desk clerks (male with dark hair) is somewhat rude.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for sharing your experience of the BEST WESTERN Gateway Grand. I am so sorry that we did not meet your expectations. We appreciate you taking the time to bring these items to our attention. We are always looking for ways to improve our guest experience and use the comments we receive to update our breakfast offering. We have recently replaced some of our items to provide more healthy alternatives, like soy milk, gluten free bread, and triple zero greek yogurt. We will continue to evaluate our breakfast so that we can meet the varying needs of all our guests. We do offer Best Western Rewards guests to all of our Best Western Elite members so please let the Front Desk know that you have not received your bag during your last stay. Depending on how your reservation is made, your rewards number may not be populating on your reservation, but our staff will be happy to address this and determine a way to get you your rewards points and amenities on every visit. The standards of quality for our Housekeeping, Maintenance, and Front Desk staff have not changed and I am sorry that we did not meet these standards during your visit. We will conduct further training in all departments so these issues do not occur again for you or any of our guests. Thank you again for your invaluable feedback.

"Best Hotel"

5
Jade G, Sarasota, United States 07/06/2016

This hotel was the best that we stayed in over our 2 week trip. If there were hotel balconies or a closer area for smokers, it would have been perfect. Overall, I highly recommend your hotel. It was very clean and comfortable and very efficient staff. Affordable yet very high end. Loved it!!!

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your stay in Gainesville, it's an honor to be the best hotel you stayed at in a two week trip! While our entire property is non-smoking our staff want to make your stay as comfortable as possible and will always get you a room as close as possible to one of our smoking areas upon request. While there's no smoking on the balcony, our Presidential Suite does offer a large balcony with a stunning view of our verdant pool deck and the green field behind the hotel. Please consider it for your next visit!

"Convenient and friendly staff"

5
Sharon A, St. Petersburg, United States 06/06/2016

We were coming to Gainesville for a weekend getaway. We chose this hotel because it was very convenient to the places we were visiting and just off the interstate but quiet. The young man at the desk was very friendly and courteous. The check in was very easy and we were offered snacks from a basket at the desk. The free breakfast area was kept stocked but if you want eggs they are an extra charge. The grounds and pool area were kept up and landscaped very nicely. A good value for the money and would definitely stay here again.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for choosing the BEST WESTERN Gateway Grand for your weekend getaway! We are so glad you enjoyed your stay and thrilled to know that you will be back! We are fortunate that our location allows for easy access from I-75 but is away from any hustle or bustle. We also have a nice beautiful green field out back, which goes perfect with the beautiful plants kept around our exterior and pool deck kept up by our dedicated groundskeeper. This is the perfect time of year to visit the pool and enjoy the sights, so we hope your next visit is soon!

"All rooms are animal rooms"

1
Bill W, Belize 05/06/2016

They have pet friendly rooms and regular rooms. My wife has asthma... when we got there they could only tell us that no pets were in the room for 7 days... come to find out all rooms are pet friendly when the run short of pet friendly. We paid for upgraded linens and a pillow top mattress. I guess it was a pillow top several years ago... quite a rip off. The couch, chair and mattress were well past usable condition.

Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review
Thank you for sharing your feedback on the BEST WESTERN Gateway Grand. I apologize that we did not meet your expectations during your stay and for any miscommunication about our pet policy. Our entire hotel is pet friendly, so all of the rooms except for our hot tub suites and presidential suite allow pets. To make things more convenient for both our guests with and without pets we do everything we can to give guests with pets rooms as close to the pet walking area as possible. With that being said, we accept all of our guests with pets in all areas of the hotel, so there is no guarantee that any given room would never have had a pet. With this in mind, our housekeeping staff is very diligent and always works hard to refresh any rooms that have had pets so that it is clean and fresh for the next guest. We want to make sure your stay is as comfortable as possible, so if for any reason you feel that your room is not to your liking, we have clerks standing by 24 hours a day who will do whatever they can to find something that will meet your needs. We appreciate your understanding. I believe there may also be a misunderstanding regarding our King Premier Rooms. The King Premier room types DO all contain upgraded pillow-top mattresses. The features that were discontinued a few years ago were the inclusion of a DVD player and CD player. As these have become less popular, we have removed them from the room and adjusted the prices accordingly. I am pleased to announce that