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Best Western Plus Fredericton Hotel & Suites, Fredericton

4.5/5  - basé sur 768 notations.
333 Bishop Drive, E3C 2M6, Fredericton, Canada - See map

We offer free hot breakfast, high-speed internet and parking. Refrigerator, microwave and Blu-ray® in every room and suite! Guests enjoy easy on and off highway access at this New Brunswick hotel, which is just minutes from the popular Fredericton Boyce Farmers Market held every Saturday. Popular events like the Harvest Jazz and Blues Festival is held annually in September. The Fredrock Music Festival in August draws guests from around the country. The annual Frostival, a celebration of good winter living held in January and February, ensures that guests at our New Brunswick hotel have great entertainment even during the winter months. This New Brunswick hotel offers an unbeatable location, along with luxurious amenities. Relaxation is a priority here, with a fitness facility, soothing hot tub and heated indoor pool greeting guests after a day of business, shopping or fine dining. The bilingual staff at our New Brunswick hotel offers the best in service in English and French and is happy to provide recommendations. Whether guests are staying for a day or for weeks, there's a spacious room to fit every traveler. Enjoy in-room whirlpools, spacious suites, free FibreOP® internet, and kitchenettes. Breakfast is on us and features a generous buffet of pastries and fruits, hot waffles, eggs, sausage, cereal and breads. Parking is also free and plentiful, and both east and west highway access is simple. Business travelers frequently call our New Brunswick hotel their home away from home, including many corporate travelers in town to visit the Fredericton Knowledge Park. Research and development, IT, and other technology corporations are just a short drive away. We also regularly welcome employees of the University of New Brunswick, Provincial Legislative Assembly of New Brunswick, and CFB Gagetown. Reserve your spacious room at Best Western Plus Fredericton Hotel & Suites and take advantage of a prime location and quality amenities.

Best Western Plus

Fredericton Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 749 guest reviews
NOTE ISSUED
Excellent
431
Very Good
224
Average
60
Poor
23
Terrible
12
REFER TO NOTICE
Business Business
230
Couples Couples
188
Family Family
257
Friends getaway Friends getaway
29
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great for both business and pleasure"

5
18/09/2018

I recently stayed here for a 10 day business trip that included shift work. This hotel was quiet both during the day and night for sleeping. The house keeping staff worked around my schedule. The included breakfast was great to start or to finish my work days.

"Great stay"

5
13/09/2018

When we arrived the young ladies at the counters gave us a free upgrade to a beautiful room. The young ladies were very helpful and spent time showing us where the tourist sites were. The breakfast that was served was plentiful with lots of options.

"Hockey trip"

4
10/09/2018

Hotel was clean, close to all amenities and the Grant-Harvey arena where my son was playing hockey. Breakfast was good, or at least as good as any hotels bulk buffet breakfast can be. Pool is on the smaller side but still ample room, and the seating and area around the pool was nice. Rooms were fine, clean and relatively quiet to any outside noise. Windows int he rooms open so they ability to have fresh air was very nice. Only real knock I have is the check in reception area is smaller and a bit cramped when multiple guests are checking in, feel like everyone is on top of you. Great hotel and I recommend if your staying in Fredericton

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Valleywildcats2010, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Have a great hockey season!

"Great Property"

5
07/09/2018

We stayed a night while in Fredericton for a wedding.They had no problem getting us checked in early to our bright, clean room.The breakfast the next morning was fantastic and we especially loved the waffle maker! Check out was quick and easy even though they had a large group just pass through, the staff were still pleasant and quick.Could not say enough good things to others travelling for the wedding who stayed in a less than lack luster hotel.It was a little bit more than other hotels but worth it for sure. It was extremely easy to get to where we needed to go from the property and extremely easy to find for those not familiar with Fredericton

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear brittanydlawson, Thank you for taking the time to comment. I appreciate your comments and hope you had a great wedding. It was nice to hear you were able to come back to the room and relax, take in a few of our amenities and enjoyed your stay. Thank you for choosing to stay with us. Safe Travels!

"Great service and great smiles"

5
07/09/2018

As busy as this place was , the services and the smiles were aboundant. Thanks you for making my stay a wonderfull one.Breakfast was great, comfortable beds.Check in and check out was fast and friendly ,keep up the good work.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear gthibodeau, Thank you so much for taking the time to leave such a positive review. Your support and feedback inspires our staff to provide every guest with the best customer service every day! Let's see you again this fall. Thank you for the amazing review!

"check"

4
05/09/2018

just check drawers to make sure previous guest didn't leave anything ! Not really nice to find someone else's underwear in a drawer EWWWWW !!!!! Other than that room was clean,beds not overly comfortable ,very quite ,people nice at front desk ,close to everything ,(shopping restaurants etc!)

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
janbob2018 Thank you for the nice comments about our hotel being clean and comfortable. Your comments on our housekeeping are duly noted and have already been passed to our housekeeping manager to make this these issues are properly addressed to not happen again. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Very Comfortable and Friendly Hotel"

5
04/09/2018

We stayed at the Best Western in Fredericton for one night, August 30th, 2018. Check in was very easy, the staff very friendly and knowledgeable of the area. The smiling and friendly, Laila sent us to the Night Market in downtown which we thoroughly enjoyed. Easy to get to. The hotel had the most comfortable beds. I remarked a couple of times how homey it was. They had tea and coffee and water at the entrance which we loved. The free breakfast was the regular fare, but still good and well presented. Lots of parking and amenities nearby. We would definitely stay here again.

"Great Spot"

5
04/09/2018

The hotel is well situated close to shopping and many different coices of restaurants, the property is kept clean, they have a very good breakfast with many choices, lots of parking, easy on and off the highway. Staff are very friendly and bilingual. Pool area is always clean and well kept. This is a super place to stay for a night, weekend or even longer.

"Best hotel in Fredericton!!"

5
28/08/2018

This his by far the nicest hotel in Fredericton. Stayed there many times for business. Great hot breakfast included, landscape and hotel very clean! Pool and hot tub was nice and the front desk agents really helpful and great! Close to the mall and good restaurants, highly recommended to family, corperate and leisure!! Will be back next month! Congrat BW team and keep it up!

"vacation travel"

5
22/08/2018

Great hotel, convenient location to getting on & off highway. Staff we meet were friendly and very helpful in all aspects of our stay. Wouldn't hesitate to stay here again on our next trip to the east coast. Had a great nights rest....

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear P S, Thank you for taking the time to leave us a kind review of our hotel, I will be sure to pass along your comments to our staff. We cant wait to see you again on your next trip to the east coast.

"Fredericton Stay with Family and our dog"

5
21/08/2018

Stayed with my family and our dog on our East Coast road trip. Nice hotel with comfortable beds and a quiet atmosphere despite being full for the night. The kids and I enjoyed the pool and the hot tub after a long day of driving.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Jennifer D, I am glad to hear that your whole family including your dog was able to enjoy our hotel during your summer vacation. We hope that during your next family vacation that you will stay with us again.

"Good hotel"

4
19/08/2018

I recently stayed at this hotel for a couple of nights for a work related trip. Good location close to the highway, free parking, clean rooms and public areas, bilingual service, helpful staff, decent free breakfast. I would not hesitate to stay at that hotel again in the future.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Yves L, Thank you for taking the time to leave us a review about your recent stay with us. I am happy to hear that we were able to meet your expectations during your stay. We look forward to seeing you again soon.

"Pool, Hot Tub & Laundry "

5
12/08/2018

Took full advantage of this hotels many amenities. Got laundry done onsite, while swimming & relaxing in the hot tub. Breakfast had lots of options even though it was busy. I even tried to print at business Centre. This hotel is conveniently located near Walmart, mall & a few restaurants which makes it a good stop if you need things.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear HarmonyTreeStudio, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Love the Hot tub"

5
11/08/2018

The Hot tub sets this Best Western ahead of others I stay at. Most do not have a hot tub, and this one does... I enjoy relaxing after the day and the hot tub does it. Everything else about best Western I like across the board. My preferred hotel for sure

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Canada_Joe_Wicklow, Thank you for taking the time to comment. I appreciate your comments and glad you enjoy the hot tub. It was nice to hear you were able to come back to the room and relax, take in a few of our amenities and enjoyed your stay. Thank you for choosing to stay with us. Safe Travels!

"Hit the road rested and well fed."

4
08/08/2018

The beginning of a long road trip landed us in Fredericton at The Best Western Plus. It did not disappoint.The lovely clean room, two big comfortable beds, big shower, mini fridge and mircowave more than met our overnight needs. It is located near the Regent Street Mall where there was a large food court that appeased our supper cravings. A tasty breakfast in their very clean and well-run nook offered an assortment of hot and cold food choices as well as great coffee. This was included in our room fee. Great place to stay at a reasonable price.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Fran K, Thank you for taking the time to leave us such a wonderful review. Its great to hear that you enjoyed your stay with us during your overnight stop. I will be sure to pass your kind words on to our staff.

"Excellent"

5
06/08/2018

I highly recommend this hotel for everyone. The hotel was very clean and the staff very helpful. They serve a hot breakfast, the internet works really well and the pool area was extremely clean. There is also a business centre as well as a fitness centre.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Q5187SQsheilaw, Thank you for recommending our hotel after your recent stay with us. We really appreciate all your kind words, and I will be sure to pass them along to our staff.

"Good place"

5
06/08/2018

I did not use any of the extra amenities like pool exercise room . We found the the room fine. I did get woken up in the night from loud noise next door . We had their breakfast and it was good .over all it was great for a stop to get through to where we were going .

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear sherrycB7801PC, Thank you for taking the time to write us a review about your recent stay at our hotel. I am sorry to hear that your sleep was interrupted, however, I am glad to hear that you still enjoyed your stay with us. We hope to see you again soon.

"Great location. Awesome staff."

5
03/08/2018

I was breaking up a long road trip with a quick overnight. Lived that it was located so close to the highway but without the noise. Close to many main stores. Every staff member I met was helpful, cheerful and took ownership of every question I had. Appreciated the attitude. Facilities were perfect for my needs.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Thank you for taking the time to write a nice review about your recent stay with us. I will make sure to pass along your kind words regarding our staff to them. We hope that you will stay with us again soon.

"Business"

4
01/08/2018

Had a great stay, room was clean, our bed was comfortable! Staff answered all our questions. Very informative and pleasant! Appearance of the hotel was inviting and classy. We really enjoyed our many stays in Grand Falls, New Brunswick, Fredericton and Edmundston.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Thank you for taking the time to leave us a nice review. I am happy to hear that we were able to help you with information during your stay. We look forward to seeing you again soon.

"Nice hotel"

4
30/07/2018

This location was clean easily accessible. Front desk staff friendly and knowledgeable very helpful regarding finding places in area. Restaurant/bar was quick and had a good selection of finger foods. Room was average type room. Beds were comfortable, clean, lots of hot water in morning when showering. We were traveling thru the area booked last minute were very happy.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Lorelei S, Thank you for taking the time to leave us a review about your recent stay. I am happy to hear that we were able to meet your expectations and we hope that you will stay with us again soon.

"Don't expect breakfast or a safe clean pool."

1
29/07/2018

The hotel looks great from the outside like a Best Western normally does. Don't expect breakfast as a can't provide enough food for all the people traveling through and the quality was subpar. Pool is dirty and has a very VERY slippery floor for kids. Has so much potential but is not keeping up to traffic.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Brian83603, Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped.We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again!

"A Pleasant Stay"

5
25/07/2018

Arrived late and were welcomed by the desk staff. The paperwork was quickly taken care of and we entered a beautiful, pleasant room with a warm and inviting atmosphere. Hit the bed and slept well. Breakfast was more than adequate. We were very pleased with our stay.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Crokinole53, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton.. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Very clean and quiet!"

4
22/07/2018

The room I stayed in was & cozy and the beds were super splooshy. I cinnamon-rolled (slept or whatever you humans call it) very well. The noms were yummy, just like my Oxbow at home! I would definitely cinnamon roll here again. P.S. I'm a gerbil fat chunky sploosh.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear CurlyCheesepuff, Thank you for this nice original review! I'm glad you enjoyed your comfy stay and hope you return soon!

"Wonderful stay..."

5
21/07/2018

Room was amazing... beds most comfortable of two week vacation... by far. Shower the best ever with large dual heads. Great wifi connection. For those who love... right beside giant VALUE VILLAGE. Very large TV.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear bobber902, Thank you for taking the time to comment. I am happy to hear you enjoyed your vacation with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Great service clean hotel"

4
19/07/2018

The staff at this hotel was very helpful. They didn't know much about the town and its activities, however. Breakfast was a cut above standard motel fare. Our room was quite small for our family of 6. With the sofa bed folded out, there was barely room for our suitcases and then to move around. This would have been a better choice for a family of 2-4. The bathroom was nice and had a lovely shower.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
dear Lynn J, Thank You so much for your comments. We value your business, and hope you return soon. Safe Travels.

"Great sleep!"

5
17/07/2018

My husband lounges staying at the BW because he feels they have the best mattresses and he always has a great sleep. We always choose BW when we can. Great rooms, very clean, breakfast included.. never disappoints and is always consistent...

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Caper28, Thank you for taking the time to leave us a nice review. A good night sleep is very important for a productive day and I am glad to hear that your husband enjoys our mattresses. We hope to see you both in the near future.

"Great stay"

5
14/07/2018

The brand holds true for Best Western Plus. The rooms are clean and comfortable. Breakfast was fresh and the entire stay was a great experience. We were travelling through so this was a one night stay for our family and we had all amenities that we needed. There is laundry and the front desk had a cot in our room ready for us when we arrived.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 729melissaz, Thank you for choosing our hotel on your way through Fredericton. I am glad to hear that you enjoyed your stay, and we were able to make your stay memorable. We hope that you will remember us on your next trip through.

"Only hotel we will ever stay at in Fredericton!"

5
11/07/2018

Hands down the most amazing Best Western Plus we've ever stayed at! The staff is friendly, accommodating and awesome! The rooms are clean and comfy! Breakfast is spectacular and always fresh! The attendants are so nice and helpful! Pool is well kept and big! (Wish there was a kiddy section, but that's the only negative)

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Jess R, Thank you for your lovely review about your recent stay with us. I am glad to hear you enjoyed your stay, and I will be sure to share your kind words to all of our staff. We hope to see you and your family again soon.

"Good Experience "

4
10/07/2018

I booked online through Hotels.com. It seems all of my information was transferred to the hotel so booking in took about a minute. Check out was less than that. The service was fast and friendly. The room was spacious and clean. I wonder where the poor reviews come from???

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Kerryphillips7, I am glad to hear that you enjoyed your recent stay with us and that we were able to meet all of your expectations. I hope when you are in Fredericton again, you will think of us.

"Good location for travellers"

3
05/07/2018

Easily accessed from the highway and there's restaurants within driving distance. The room was nice and the staff was friendly. The breakfast was good, but very busy as the hotel was full. The pool was a nice size and we also enjoyed the hot tub.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Kellisaway, Thank you for taking the time to leave us a nice review about your recent stay. I am happy to hear that we were able to meet certain expectations you had during your stay. I will pass your kind comments along to our staff, we hope you will stay with us again soon.

"Great night's rest!"

5
30/06/2018

The bed and pillows were the most comfortable of our trip! The room was very clean. They even had the remotes in bags labeled "fresh remotes". Being kind of a germaphobe, I loved that! The free breakfast was a banquet of hot and cold food. Excellent!

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Mary M, Thank you for leaving us such a lovely review, I am glad to see that you had such a enjoyable stay with us. Clean and comfortable are two very important things while traveling and I am happy to hear that we were able to meet your expectations. We hope to see you again soon.

"Waffles at the continental breakfast"

4
24/06/2018

Clean and comfortable basic rooms. Two waffle makers at the breakfast bar so you can make yourself fresh waffles. Short drive into downtown. No noise from the street. Used this hotel for a quick stop over and it was perfect.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Aja E, I am happy to hear that your recent stay with us was perfect. Breakfast is an important start to your day and I am glad that you enjoyed the waffles. We hope to have the opportunity to see you again in the future.

"Great hotel"

4
30/05/2018

Great staff and services... clean and comfortable. The only negative I have is the breakfast... fruits were out of date and not enough choices in food. The service was great though... staff picks up dishes and utensils right when you need them to. Rooms are spacious and staff at the counter are unbelievable nice, always have a smile and make you feel welcomed. I enjoyed my stay and I strongly recommend this hotel.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Louisebourgoin, I am glad to hear that you enjoyed your recent stay with us, I will be sure to pass along your kind comments about our staff with them. We look forward to seeing you again in the future.

"Excellent Hotel"

5
25/05/2018

Very clean, bed is very comfortable and the staff was excellent! I asked for a room with a certain type of bed, she didn't have one but she upgraded me to a suite that had the bed I wanted, for the same price. Very nice of her.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Danny Michaud, Thank you for the kind review of our hotel. I am glad that our front desk agent was able to help you find the perfect room. We look forward to seeing you again in the future.

"Very nice hotel"

4
07/05/2018

It's a very nice hotel. My only complaint is the Internet was slow. The hotel seemed full so that might have been why. Excellent breakfast! Staff were very nice. Rooms were clean and nicely decorated. We will stay here again.

Christian T, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear mrsadeau, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Impressed "

5
25/04/2018

I arrived in Fredericton on the night of April 12, 2018 and it was so late that my husband and I decided to stay in a hotel for a night or two before we stayed at his parents. Trip advisor brought up this hotel as one of the first five and certainly wasn't the cheapest option but it had a last minute booking for a fair price for a non cancellation room and had good reviews. So we booked this hotel through another online booking site that had a cheaper price and specifically told the booking agent that if she booked us queen beds that my infants playyard must fit, she assured me it would. So we checked in late that night with the ladies at the front desk went up to the room opened the door to two queen beds and proceeded to laugh where would a baby playyard fit? So we promptly left the room and went back to the front desk where i explained to the ladies about the issue. They were great they found a room that worked it was a bit of an upgrade but didn't charge us for it due to the whole confusion. Very nice and clean room all the staff including the cleaning staff was very pleasant and kind and made small talk. The hot breakfast was not too bad for what they provide but would mich rather have a fresh egg instead of the premade ones. I am quite impressed with this hotel. Worth the stay although some of the prices are a bit too much as i have seen them pretty high.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Sheribear, Thank you for leaving us a wonderful comment about your recent stay, I am glad to hear that you enjoyed your stay and that we were able to fix an issue with your online booking. We always strive to ensure that our guests have an enjoyable stay. We hope that the next time you are in the Fredericton area that we will see you again.

"Best Western Plus Fredericton,NB"

5
11/04/2018

Enjoyed my stay at this hotel. Employee service was excellent and everyone very accommodating. It was very convenient to have a gym at the hotel. It was very clean and all machine were in working order. The rooms were very clean. and the beds very comfortable as well. A delicious hot breakfast was available each morning . Coffee was great!!

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Debbieblankenb, Thank you for the lovely comment about your recent stay with us, I am glad that we were able to meet your exceptions and that you enjoyed your stay. We hope to see you again soon.

"Everything you need when passing through Fredericton"

5
05/04/2018

A great hotel to stay in when passing through Fredericton for business. Super clean, great service, includes breakfast and just a great overall stay. Bathrooms are very clean, staff are very friendly, and close to the highway for travel.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Michael K, Thank you for your kind review about our hotel, I am glad to hear that you enjoyed your stay. We hope to see you again in the near future.

"Top Front Desk staff"

5
30/03/2018

We had a special request that was for medical reasons which they happily accomodated us right from our reservation to the moment we checked out. This meant a lot that they were very understanding of the circumstances. Thank you again.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Pinacanada, Thank you for taking the time to leave us such a great comment about your recent stay. We try our best to accommodate all special requests and I am glad to hear that we were able to meet your request. I will pass along your thanks to the staff, and we hope to see you again soon.

"Excellent Travellers Hotel!"

5
19/02/2018

We have stayed at this property maybe 3-4 times per year since it opened new in 2008, they have excellent staff since new. Fully bilingual, so pleasant, especially if we travel with the pup (we have a new one year old, Kelley promised she would call if he was noisy, when we left him to go out to dinner!) and the rooms are very consistently neat, quiet and and very clean. Breakfast is decent and very pleasant breakfast staff, check in/out is effortless. There is a small bar and bar food area that is really pleasant that you can catch a quick bite at or an after dinner cocktail at, if you don't want to venture out. I always look forward to staying here. Keep up the good work!

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Polartraveller, Thank you for taking the time to leave us such a great comment about your recent stay. I appreciate you taking the time and letting us know everything that we did to make your stay great, I will pass your kind words onto our staff. Thank you for choosing us for your stay while in Fredericton and we look forward to seeing you in the future.

"Great service and really clean!"

5
04/02/2018

Stayed here many times and as usual the service is great! I would really like to mention the lady who runs the breakfast in the mornings. She is fantastic! She's always friendly and very helpful! She has been here the last three times we've stayed here and every time she is wonderful! A real asset to the hotel! Lastly, I would like to say how clean the hotel is kept!

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Debbie H, Thank you for taking the time to leave us such a lovely comment about your recent stay with us. I am glad to hear that you had a great stay, and I will be sure to pass along your kind words to our breakfast attendant. Thank you for choosing us as your home away from home, we look forward to seeing you in the future.

"Excellent stay"

4
02/02/2018

I recently spent a few days at the Best Western while working in the area. Everything went smooth, from the check in to the check out. The room was very comfortable and offered everything I needed. I had a quiet sleep each night and wake up calls each morning exactly on time. They offer a nice free breakfast and it's location is perfect. The staff were very friendly and helpful. I would definitely stay here again.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Rick K, Thank you for taking the time to leave us such a nice comment about your stay with us. I am glad to hear that you enjoyed your stay and we were able to meet all your expectations, we look forward to seeing you in the future.

"Best place to stay in Fredericton"

5
01/02/2018

Looking for a place to stay in Fredericton this is the one. Friendly staff , very quiet rooms and the breakfast is excellent ! It is well located easily accessible from the high way . You can t get a better place for the price

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Jasmine G, Thank you for taking the time to leave such a wonderful comment about our hotel and staff, we hope to see you again in the near future.

"Defective room extremely poor Customer satisfaction from head office."

1
23/01/2018

We were in Fredericton for a stay at the BW inn Fredericton. The staff were friendly and the breakfast wos hot and as expected. The problem was in our room the shower drain was filthy with black gunk. Looked like not cleaned in a while. The door in the room was a joke. Under the door to the room on one side of the door there was a normal gap of about 1/4". On the other side there was almost a 2"gap. I could slide my hand under the door into the hallway and from the hallway you could look under the door if getting down to floor level. Absolutely ridiculous that the hotel staff have not noticed this or accepted this as their standards. We complained to the "send your comments online". Upon our arrival at home someone called and offered to give us back all the reward points back we had used for our first night stay and add enough to give us a second night stay for free. Today we tried to book a hotel room and use our 2 free nights. We are told that the points required "now" for two night have increased and we no longer have enough. We called the same customer satisfaction people and after arguing with them they stick with their point that even if they give us a few more extra points we have to buy a extra 4000 point to get that second night on our rewards points. Terrible service and terrible rewards program. WE WILL NEVER AGAIN STAY AT ONE OF YOUR HOTELS>

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear wipeout2018, Thank you for your comment. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again we sincerely apologize for these experience you encountered and hope you will give us another chance in the future, so that we can provide the experience you expect for our hotels.

"Well managed property"

5
23/01/2018

This hotel is a fairly new property with nice amenities. Our room had a comfortable King size bed with coffee maker, fridge, microwave, sofa, desk, and a large flat screen TV. The front desk staff was very helpful and friendly. We used the indoor pool and hot tub and found them to be well maintained. Sometimes indoor pool rooms can be must and humid, but this one is well ventilated. I take issue with another reviewer who commented on a mediocre breakfast. This hotel offered one of the best complimentary breakfasts which in addition to the cold cereals and muffins, also offered fresh fruit, scrambled eggs, canadian bacon, sausage, waffles, yogurt, coffee, and juice. The breakfast definitely exceeded our expectations. This Best Western reflects well not only on the BW brand, but leaves visitors with a favorable impression of New Brunswickers as well.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Corny_04963, Thank you for taking the time to leave us a great comment. I would like to thank you for choosing Best Western Plus as your hotel of choice when you're in the Fredericton area. Thanks for sharing your feedback with the traveling community, can't wait to see you again soon!

"Stay in Fredericton"

4
19/01/2018

Nice new hotel in Fredericton with clean rooms, average breakfast but not very close to amenities and restaurants. I wished there was more to do in the area but was still okay with a rental car. Not close to the downtown area.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Cantal, Thank you for taking the time to leave us a great comment. I would like to thank you for choosing Best Western Plus as your hotel of choice when you're in the Fredericton area. Thanks for sharing your feedback with the traveling community, and we hope to see you again soon!

"Making learning easier"

4
12/01/2018

Wonderful rooms, delightful breakfast and staff. Then after a long day in training you can relax in hot tub and relax. I highly recommend this hotel for an easy stress free way to upgrade your training

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 188claudettel, Thank you for taking the time to comment. I appreciate your comments and hope you will come see us again soon!

"Clean, but horrid beds, mediocre breakfast"

2
11/01/2018

The beds at this hotel are the worst beds I've ever slept on in a hotel. I stayed in a room with two queens, and tried both to confirm that it wasn't an anomaly. Both beds had enormous divots in the middle of the mattress. They weren't just "squishy" as you'd imagine a bed with a pillow top would be. It was as if the springs in the centre of the bed had entirely given out. Despite trying to sleep on the side of the bed, where there was slightly more support, I'd inevitably roll into the centre while sleeping. Suffice it to say I had a restless night. Breakfast was your standard, mediocre hotel breakfast. Nothing special. Room was clean, microwave & fridge both worked, water pressure fine. But honestly the most important thing about a hotel is that you sleep there, so the bed being awful ruined the experience.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Aaron M, I'm sad to hear that you were not as quite blown away as we hoped. We will keep you suggestion in mind to help us improve for our future guests. We hope that you will give us another chance and come see us again!

"fall get away"

5
09/01/2018

It's probably my 8 time staying at this hotel in the past 6 years and it seems to get better as time goes by. Very clean, staff bilingual,pool and gym are outstanding. Morning breakfast is the only sour note for me, same rudimentary choices while other hotel from the same chain are adapting to the new way of things. The bar after 5pm is extremely nice and prices are very good plus now you can get snacks (almost meal) without to leave hotel. Lot's of parking,quiet not far from the shopping mall and restaurants. Would stay there again.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Louis G, Thank you for taking the time to leave us a great comment. I would like to thank you for continuously choosing Best Western Plus as your hotel of choice when you're in the Fredericton area. Thanks for sharing your feedback with the traveling community, can't wait to see you again soon!

"New years getaway"

5
06/01/2018

We stayed here for the second time on new years and it was a good experience. However we did have a young group of adults (21 -24 yrs old) who were a little noisy in the hall way and could be heard from our room. To be expected I guess for the season. Overall we love best western hotels and the service they provide. We will use this hotel again as it has great anmenties close to restaurants and shopping and a great hot breakfast in the morning!

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Trevor B, Thank you for taking the time to leave us a great comment. I would like to thank you for choosing Best Western Plus as your hotel of choice when you're in the Fredericton area. Thanks for sharing your feedback with the traveling community, can't wait to see you again soon!

"New Year's visit with friends"

4
05/01/2018

We stayed in a ground floor King suite. Bar fridge and microwave worked well; however, there is no cutlery, etc., so bring from home if you'd like to eat in the room. The breakfast area may have what you need, but their options will be plastic and paper. My only issue was that the room had a Keurig, rather than the usual coffee machine, but this is just a preference. The sitting area was just big enough for the 4 of us to have a comfortable visit, it was helpful to have the sink outside the bathroom. The bedroom has a separate door, which would be very nice for those wanting a nap. There were 2 TV's, so it would be easy to split up i.e. hockey versus girl flick :-). Service was excellent! We were late for breakfast, but were still able to get hot options and we were also late checking out. Everyone was helpful and considerate without extra charge. The hotel is located directly beside a Value Village and a short drive from a mall with a movie theatre. So, a car's needed, but overall a good location. We'd stay again

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Stephanie W, Thank you for taking the time to leave us a comment. I would like to thank you for choosing Best Western Plus as your hotel of choice when you're in the Fredericton area. Thanks for sharing your feedback with the traveling community, can't wait to see you again soon!

"DEC clinic trip"

5
26/12/2017

Almost a home away from home. They recognize the long day of work and the need to do paperwork in the evening always have a suitable room ready and the staff especially are quite nice and ready to help make everything right for my stay. They also expedite the check in and out process. The rooms are always extremely well prepared and they have made notes on my preferences and strive to have me in the rooms I feel the most comfortable

"Monica"

5
26/12/2017

After having a terrible flying trip from Edmonton Alberta. When we called and made reservations for a hotel the front desk clerk Monica was so helpful!!! She got us booked into a king suite, called around to restaurants to try and find us food late at night on Christmas, and she unlocked the pool and hot tub for an extra hour so my boyfriend and I could relax in the hot tub, she also made us a couple cocktails even though she had just shut down the lounge and she brought them right to the hot tub for us. The room was very clean and super comfortable. We will definately be back. Thank you so much Monica ????

"Best western Fredericton"

5
20/12/2017

Really nice hotel, all nice staff my only concern is they using a bit too much of that caroet cleaner product. Breakfast is superb, lots of choice and all fresh. Lots of place to seat down compare to some other locations.

"This hotel never disappoints"

5
17/12/2017

Perfect location near mall and Costco as well as restaurants. Easy access to highway and downtown and very close to a growing Hanwell area. Clean and quiet rooms that include a good breakfast with very good waffles and muffins. Lots of seating in the breakfast area. This hotel also has an indoor pool and gym area.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 2017Luv2travel, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Merry Christmas to you and yours.

"dont stay there is you are part of a group"

1
11/12/2017

we were there on a Ringuette tournament, our girls are about 8 u years old, and the night at the hotel if what they are looking forward to.... the staff were being really mean - we had nowhere to go to mingle with other parents. they even call the police as we were in the hallways talking.... ridiculous

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Thank you for your comment. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again we sincerely apologize for these experience you encountered and hope you will give us another chance in the future, so that we can provide the experience you expect for our hotels.

"BW Fredericton"

4
22/11/2017

Another attractive, clean and efficient BW Hotel with easy highway access. Pleasant staff, comfortable bed and a terrific shower in the "newer wing". Only problem was the normal over-crowded poorly laid out breakfast room. Most chaotic way to start your day

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 367darryll, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Single Travel"

5
21/11/2017

Excellent experience. The weather was bad and I didn't want to drive any further. Your staff was expedient and professional. I arrived late a night and and was tired and just wanted to get off the road. Well done!

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear I1958QHheatherj, Thank You so much for your comments. We're glad you arrived safe and had a good night sleep. We value your business, and hope you return soon. Safe Travels.

"Not an ideal night for myself."

1
20/11/2017

Well for starters, I was on a Business venture and I was questioning a room on my floor, will not tell you which one as this was unprofessional and I am disgusted at the language and the pleasure I heard coming from the next room. My only thought was good grief come on morning as I need to get out of here. All I heard were sexual and drug related conversations throughout the night, Oddly disgusted and I also know that I cannot wait to get a hold of the owners when I find out their information, I am sorry but I actually found a used condom in the Hallway to my room. That right there was enough for me... Sounds like they have a lot of traffic In that room. I feel bad for the cleaners if they go in to it daily. Also I always thought this was a classy Hotel, I think things just got a little lower class!

BestWesternHotels, Corporate at Best Western Plus Fredericton Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not Impressed"

2
20/11/2017

I recently stayed at the BW in Fredericton and although I think the bed was awesome, I have some complaints. First, there was a ringette tournament going on so the hotel was full of kids. When I checked in, the girl told us and said she would put us on the fourth floor so there was no one over top of us. I thought she was meaning away from all the kids/noise. The 4th floor was full of kids/people so I was wrong assuming that's what she was talking about. We were there for a concert as it was my birthday. We went to the concert got back late at night. We were woken up very early with kids running and screaming up and down the hall, needless to say sleep was in short supply. Like really parents, that's not appropriate in the hotel. Once things quieted down, we did fall back asleep. When I awoke, it was 11:00 a.m. I called the front desk as check out was 11:00 and asked for a later checkout time. He said they would have to charge me a half day, so I said forget it we will leave. We got up dressed and went to the lobby. When I tried to check out, the girl at the front desk did NOT know how to put through the payment on a BEST WESTERN gift card. REALLY, it's there own gift card and the front desk clerk did not know how to use it, she wanted to charge my credit card. She told me I'd have to wait until the other desk clerk returned. So I was in a hurry to get out of the room to wait for the other clerk to check out. I also told her about all the noise/kids running around and she said "sorry to hear that". We waited for 10 minutes for him to return and give her a lesson on how to put through the BW gift card. I will not be staying here anytime soon.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Wilson0450 Thank you for your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again we sincerely apologize for these experience you encountered and hope you will give us another chance in the future, so that we can provide the experience you expect for our hotels.

"The place to stay!!!!"

5
13/11/2017

A warm an friendly place with a family atmosphere !! From the front desk to the janitors and breakfast staff to the the lounge staff everybody were willing to do there to best to help with a friendly smile !!!!

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear jeperl, Wow! Thank you to share that we're "The Place to Stay" in Fredericton! We're glad you enjoyed our breakfast and our lounge at night, see you again soon!

"Relaxing"

5
09/11/2017

Have stayed here several to.es over the past year, every stay has been great. Rooms are very clean, staff is wonderful, breakfast is delicious with a great variety. Definitely would recommend anyone staying here! I will definitely be back!!

"Great place to stay"

4
06/11/2017

Hotel staff very accommodating. Rooms comfortable and clean. Breakfast buffet included was good with good selection of hot or cold items. Location easy to get to and near shopping mall, Abony Tennis Centre and restaurants. Indoor pool available so great for family get-a-way or sports teams.

"Worker bee"

4
05/11/2017

Fine facility, good breakfast with real dishes and utencils not paper of foam plates... nice touch. Staff are pros , very personable. Room is well appointed , modern, decent décor. I travel for business, I keep returning here as it has come to feel like home.

"Great place to stay"

5
31/10/2017

I stayed here for 1 night with my husband and 3 year old daughter. We picked this hotel because of the convenience of being close to lots of stores and restaurant, and it has a swimming pool and hot tub. The wifi worked great too. We are happy with our stay. The breakfast wasn't so good, but had enough choices to be satisfied.

"Clean and comfortable with excellent service"

5
31/10/2017

The staff were friendly and professional, the room was clean and comfortable. I arrived at a busy check in time but staff did a wonderful job of professing chexk ins quickly and professionally. What more could I ask for?

"Very nice play to stay"

5
30/10/2017

BW in Fredericton is my place of choice everytime i go to Fredericton. I've stayed there many times in the past few years and I'm always satisfied with the quality I received everytime i go there. (hotel and staff). Can't go wrong if you select this BW.

"Great experience"

5
30/10/2017

My stay was great. Staff went beyond my expectations! Don't hesitate to book a room at this venue. It is an exeprience to stay at this hotel, since all staff make you feel at home. Both Fredericton and Grand Falls locations are great!

"McAdam"

4
28/10/2017

I enjoyed my stay at BW. Suite was clean and well layed out. Staff was polite and very helpful. Breakfast in the morning was very good, eggs, sausages, toast, fruit, hot and cold cereal, bagels, juices, and coffee.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Denis T, Thank you for staying with us. Thanks to share our amazing breakfast varieties with the traveling community, travel safe!

"Best western welcomes"

5
26/10/2017

I had a very nice time at this hotel, They always ask if I need any assists with my stay. It a comfortable setting and staff is always is polite. I would recommend this location as reasonable priced and well worth it.

"Great hotel"

4
22/10/2017

I have stayed at this hotel often and it is always great. Rooms are always clean and comfortable and the staff are always friendly and helpful. The only bad thing is that it's usually one of the more expensive places to stay. But you get what you pay for in this case.

"Best place to stay while in Fredericton, Nw Brunswick"

5
22/10/2017

Ideal hotel location next to highway, and several shopping centres with several types of restaurant available. The hotel is relatively new, rooms a re spacious and very clean. Including breakfast with the hotel room is always convenient, especially when on a road trip. Children always love the indoor pool.

"Love this hotel and would stay again when in Fredericton"

5
21/10/2017

This is a great hotel. Minutes from shopping, restaurants and hospital. Quiet, clean fresh decor. Very professional staff and a better than average breakfast. There is a lounge for drinks in the evening, a pool and a fitness centre. Best bang for your buck in this area by far.

"Very Satisfied"

4
20/10/2017

Spent night for anniversary. Staff very nice, room was nice and clean. Saw what looked to be some players from a sports team entering when we arrived, were kind of thinking it might be noisy but the hotel was so quiet we never heard a sound. Very professional and helpful staff, made suggestions for local entertainment and food, called cab for us.

"Exceptional Hotel"

5
19/10/2017

Large, comfortable room. Breakfast was really good. The bed was most comfortable of any hotel we stayed in forbour 4 week trip. Amazed at low price for the value. We stayed in Marriott Residence Inns for the majority of our vacation. We didn't know a Best Western could have this quality. What a bargain.

"Reunion at Fredericton"

4
13/10/2017

Best Western provided splendid but not too expensive opportunity for seven of us (family members and spouses to meet in two adjacent rooms. We took advantage of my 50th Anniversary of Graduation from UNB for this get together.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear samuelh845, Thanks for the great review. We are happy to hear that your stay was enjoyable for your whole family. Congratulations on your 50th anniversary of your graduation! Safe travels.

"Great stay!"

4
10/10/2017

I have stayed at this hotel many times, most often for a night at a time. It is always clean, comfortable and quiet. I find the staff are always polite and welcoming and I would not hesitate to stay here again!

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 265lorettam, Thank you for reviewing. We are happy to hear that we have succeeded in providing you with comfortable stays in the past and look forward to continuing to do so in the future. Hope to see you soon!

"Good Value"

5
04/10/2017

Good value, new, friendly staff and a good breakfast with lots of room for those taking part in breakfast. Room was very clean and large enough. Lounge bar service was convenient for refreshment after returning to hotel for the evening. Pool area was clean and refreshing. Desk staff were helpful and efficient and provided good service.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Z1124WZrobertd, Thank you for the great review! I am happy to hear you enjoyed our amenities and will be sure to pass your compliments along to the staff. We hope to see you again real soon. Safe Travels!

"Wonderful Location"

5
04/10/2017

Very close to all conference centers, shopping and University. Great breakfast and swimming pool. I recommend this location for sporting events also as there is full breakfast, swimming and close to arenas

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 188claudettel, Thank you for taking the time to review. We appreciate your kind comments about our location and amenities and hope to see you again soon. Safe travels!

"Great place to stay in Fredericton NB"

5
30/09/2017

The Best Western Plus Fredericton surpassed our expectations in terms of the room size, décor, and amenities. It was spacious, well-appointed, and very comfortable. We were only there for one night, but wanted to stay longer because the room was so nice! Breakfast was quite good and the pub food and drink at the bar were tasty. Staff were friendly, courteous and efficient. All-in-all, a great stay.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear stevengaryr, Thank you for the great review! We strive to ensure a great experience for our guests and are so happy to hear that we have succeeded for you. We hope to see you again soon. Safe travels!

"So so"

2
24/09/2017

Traveling home always stop in Fredericton or Saint John. First time in this hotel in a few years. It is a little dated..needs renovation. Most negative reviews I share. For the money spent expected a lot more.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Hestianone, I'm sad to hear that you were not as quite blown away as we hoped. We will keep you suggestion in mind to help us improve for our future guests. Come see us again!

"Very Nice"

5
17/09/2017

The hotel is very nice. Although the lobby is a little small, the decor is upscale. There is an excellent WiFi and a great breakfast. The breakfast area doubles as the bar in the evening. We found the parking lot to be fairly tight and it took a little manoeuvering to escape in the morning. The location is excellent with easy access to main roads and the hoghway.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Freedom50plus, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community and I will be sure to keep your suggestion in mind, thank You.

"Would never stay anywhere else in Fredericton!"

5
17/09/2017

I stay here on business six or seven times per year, two nights each time. There is absolutely NOTHING wrong with this place! Great staff, lovely decor, great beds/rooms, hot and delicious breakfast, hot showers, very quiet, two elevators, clean indoor pool, very comfortable outdoor terrace with umbrellas in summer, and they recently redesigned their evening bar/lounge service to offer a variety of food with a good choice of mostly pub/snack foods/pizza, and I think they do limited room service (although I did not order any myself). There is no restaurant onsite, so bar/lounge food is good for guests who don't want to drive to a restaurant (although there are about 10 within a three-minute drive of the BW and most restaurants in this city offer delivery service). This property is very near the best shopping malls in the city, easy to find from the highway, and they also allow pets in some rooms for a fee and by prior reservation. All in all, best value and best place in town! Highly recommended (and not, I am NOT related to the owners or the business!!) I justg appreciate the place.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear GuestMel, WOW! Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Good place to stay - no negative surprises!"

4
14/09/2017

We stayed only one night during a two week trip, but it was very pleasant, clean, good breakfast, easily met all expectations. Would definitely book it again or recommend it. Friendly staff, good location with easy access.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear GloryandJerry S, Thank you for taking the time to comment. I appreciate your comments and hope you had a great vacation. Come see us soon!

"There are WAY better options"

2
13/09/2017

Travelled here on a long weekend- had never stayed in Fredericton overnight. Read reviews, have heard good things about BW hotels, thought we'd give it a try... regretted it from the moment we walked in the door and it never improved. The greeting- the guy checking us in had been talking to a friend when we arrived. We waited 5 minutes until his friend left. Then we were spoken to with short sentences and made to feel we were inconveniencing him. Then we got to the room. Talk about small and cramped. We had a King Suite and there is a small little walkway and every piece of furniture touched another. The furniture is way too big for the room and there is just too much of it. You open the room door and hit an entertainment centre- You sit on a char and have to put your feet on the bed. (And the closet door wouldn't even open) THEN we went to breakfast- which ends at 9:30 on the weekend! Earliest I've ever seen breakfast end. And if you aren't there early you won't get any. They locked the door at 9:27. We got there just in time. And stood in line for literally 25 minutes before we got our food and sat down with our plastic cutlery and paper plates. Yikes. My wife said the lady at the counter at checkout was nice.... (even though we weren't supposed to talk to her- our bill wasn't slipped under our door like it was supposed to be)

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear DustinNB, Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. Your comments on our breakfast are duly noted and have already been passed to the managers to make this these issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.

"Good for your money"

4
13/09/2017

This hotel is well located, the rooms are large and comfortable and the staff was also cooperative and polite...we were there for only one night but would return if ever in the area. The only negative comment is how the breakfast room is very noisy and very small...

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear sergel238, Thank you for the positive review and sharing your experience with the travel community. Comme visit us again at the Best Western Plus Fredericton!

"Great for the most part"

4
12/09/2017

The staff was very friendly. When I arrived at check in I waited a long time and then was informed my room was not ready and asked if I wanted to wait or get a new room. I needed to get back to the wedding so had to take a different room. The water pressure for the shower was very poor. Besides these issues the stay was great for the little time I was there.

"Best Western in Fredericton, NB"

5
11/09/2017

One of the best experience I've had in a hotel. It was super clean and beautifully decorated. They let us check in earlier and check out late without any hesitation. My kids visited us in the hotel and they were welcomed by the staff and not given any trouble when they arrived.

"very nice hotel"

4
07/09/2017

only stayed 1 night on way back from Nova Scotia very clean pleasant staff comfortable beds and reasonably quite ..Breakfast room food just OK sausage was not very good would prefer bacon but all and all good stay informative front desk and friendly people would stay again if in the area

"Clean place to rest your head"

4
06/09/2017

Stayed here while on work. The room was a good size and clean. They have all the amenities you will need. The free breakfast is your normal hotel fair, while the staff working there make you feel at home.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Rothesay D, Thank you for leaving a review. I am glad to hear that you enjoyed your stay with us and that our staff made you feel at home. We hope to see you again soon! Safe travels.

"Great hotel! "

4
06/09/2017

Great hotel. Clean and perfect location. Great staff. Especially want to mention Andy on the night desk. He's friendly, courteous and knowledgeable. Will bend over backwards to help a guest. Definitely your "A" person! Would give 5 star rating except that the breakfast experience leaves much to be desired. A single line forms and everything is on one long counter. You stand in line waiting for the next item. If you want a coffee refill, you have to cut into the line. Feels awkward. Really would help to move the toaster and waffle maker to a separate station.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear David M, Thanks for the great review! I will pass along your kind words to Andy, I know he will be thrilled to hear his services were appreciated. I'm sorry to hear that your breakfast experience was not ideal, thank you for your suggestions as they will help us implement changes for improvement. We hope to see you again soon!

"Best Beds Ever!!"

5
28/08/2017

I travel for work and have stayed in countless hotels - the beds here are the most comfortable hotel beds I have ever experienced. The hot tub wasn't hot but the pool is decent and the location is great!

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Hayley v, Thanks for leaving a review! I am glad to hear you found our beds so comfortable. Thank you for letting us know about the issue with the heat of the hot tub, I will be sure to tell maintenance so that they can amend the issue. We hope to see you again real soon!

"Royalty"

5
28/08/2017

We were late in making a reservation while traveling and so the king suite was the only remaining room. We took it and it was a treat. Fake fireplace. Leather couch. Nicer linens and toiletries and TWO showerheads. Fair price too.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Jeff L, We are happy to hear that we were able to accommodate you on short notice and that you enjoyed your stay in our deluxe fireplace suite. We hope to see you again soon!

"Friendliest Most Efficient Staff"

5
27/08/2017

Excellent Front Desk Staff and lovely reception room. I could sleep on the sofa in reception it's so comfy! The suite is beautiful, comfortable, updated and impeccably clean. Staff provided an excellent suggestion for a seafood dinner (Wolastoq Wharf) and provided answers to all our City questions. Thanks for a wonderful experience! T&W

"Comfortable stay at a reasonable price"

5
26/08/2017

The hotel was very busy, which I believe to be a testament to it's value. It's a clean, comfortable, up-to-date hotel for a reasonable price. The bed was very comfortable. Clock had usb ports for charging. Breakfast was okay. There's a small bar in the hotel...good for a night cap. However, not much for food..limited snack selection.

"Tired hotel"

3
26/08/2017

The hotel didn't strike me as being up to the normal BW standards, more specifically the overall cleanliness of the room. The bathroom in particular could have used a good scrub. The continental breakfast was okay.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear G4919YIjamesm, Thank you for reviewing. At Best Western we strive to ensure every guest has an enjoyable stay and I sincerely apologize for not exceeding your expectations. I hope that you will give us another opportunity to give you a great stay. Safe travels.

"NO KITCHENETTE !"

3
23/08/2017

I really do not like giving negative feedback, but I need to warn anyone booking this hotel because they need a 'kitchenette' during their stay that they will likely be disappointed. I complained to the staff,but no one bothered to even speak with me about this. We had driven over 1000kms from Ontario ,thinking we had a hotel room with a kitchenette. Caveat emptor!

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Michael O, Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again!

"Good hotel - well appointed"

4
22/08/2017

We stayed here for a couple of nights early August, and chose it because of its location (close to Odell Park) & amenities (free parking / free breakfast / launderette / swimming pool). The room was as you'd expect. The reception staff were faultless - very accommodating whatever the query, and especially helpful when it came to providing us with the necessaries for the launderette. The swimming pool was a plus but you take pot luck if you are expecting it to be quiet as that'll depend on how many families with young kids there are! There was the usual scrum at breakfast but plenty of variety and the dining room was much larger than at some similar hotels we've stayed at. All round? : well done to the team at Best Western Fredericton.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear TonyD5769, Thanks for the great review! I'm happy to hear you had a chance to utilize some of our amenities and that our front desk staff were able to help you with your queries. We hope to see you again soon!

"Great place"

4
22/08/2017

A very pleasant Best Western... actually out best in Canada thus far. Rooms were very comfortable and clean. The only problem I encountered was that the fan on our cooling unit did not work. We had a room on the highway which was very noisy, something obviously that the hotel cannot control...but white noise from running the fan would have helped us sleep better tremendously. I hope this problem will be rectified. All in all a good place to stay

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear dixieland8, I am glad that our location exceeded your expectations! Thank you for letting us know about the cooling unit, I would like to reassure you that maintenance has been notified about the unit in question and is working to rectify the issue. Safe travels!

"Clean Comfortable Hotel"

4
16/08/2017

Stayed for one night on our way to Nova Scotia. Very clean, comfortable hotel. Staff was very friendly and helped to recommend a restaurant for dinner that was excellent. Good breakfast with lots of variety. The only thing that was a bit of a dissapointment for a newer hotel was the air conditioning. It was the loudest unit I have had in a hotel in a long while, particularily upon start up. In fact it was so noisy we had to shut it off as it kept waking us up. This of course made for a stuffy room. For one night this was not a problem, but had we been staying longer it would have been as issue. Other than that a great option to stay in Fredericton.

"Best Western Plus Fredericton Hotel & Suites"

5
13/08/2017

It's a pleasant stay at this hotel. Staff are friendly. Breakfast included is a bonus. They have a big rain shower in addition to a regular shower head enclosed with sliding doors which is a better choice than a bathtub. I'd recommend this hotel to anyone who wants to stay in a clean and friendly environment for leisure or for business.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear elsaatajax, Thank You so much for your comments. We're glad you enjoyed or rain shower! We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"My favorite Hotel chain"

5
13/08/2017

Every time I stay at the Best Western Plus I am never disappointed. Very clean hotel. Very accomodating staff. Very good breakfast included. I recommend this chain. I have stayed in Fredericton, Moncton & Edmunston and have always been happy with the hotel.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear cynthiav877, Thank you for reviewing! We are happy to hear that you always enjoy your stay with us and other Best Westerns. We hope to see you again soon so that we can continue to ensure you have a pleasant stay!

"Another great stay"

5
11/08/2017

Check in staff was very helpful in directing us to various locations for shopping for a few items, as well as various dining options. Only stayed one night, but was quiet and very relaxing after a long drive.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear D6207PZlarryh, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Safe travel!

"Comfy beds, early breakfast"

4
10/08/2017

My husband and I stayed here the night after our wedding before we took off on our honeymoon. We checked in late, which was fine, and the process went very smoothly. When we got to our room, everything was good. Nothing over the top, but nothing to complain about either. The jacuzzi tub was a good size and easy to use and the bed was really comfortable. There wasn't a whole lot of room besides that but that was okay as we were only there for one night. The next morning we woke up and missed breakfast because it ended quite early and we had had a long couple of days before this, so if you want breakfast, no sleeping in! :) There was a keurig, however, so we did each get a coffee before we departed. Overall, a great hotel in Fredericton.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 704brandih, Thank you for taking the time to comment. I appreciate your comments and hope you had a amazing wedding. It was nice to hear you were able to come back to the room and relax, take in a few of our amenities and enjoyed your stay. Thank you for choosing to stay with us!

"Excellent stay"

5
10/08/2017

This was a most enjoyable stay and very comfortable room. the king bed was comfortable. Very nice couch & chairs to relax. Breakfast was very good, with a good variety. Nice granite counter with a bar fridge.

"Great Place to Stay"

4
08/08/2017

We really enjoyed our stays while in New Brunswick on vacation. The rooms are comfortable and very clean. Breakfast was very good; only problem was the layout of the room caused there to be one very big lineup (& longer waiting) no matter what you were after.

"Friendly Staff"

5
08/08/2017

Stayed in June. It was very busy when we arrived - a bus had arrived at the same time. The staff were very nice. I had to make a modification (add an additional person) to the room and the staff were very pleasant to deal with. The room was a bit on the small side - but was clean. The breakfast was nice - there were many choices - even if there were many people eating all at the same time.

"good stay"

3
08/08/2017

My short stay was good. a little expensive considering I rented a meeting space, room and catering. The service was great. There i very few places of interest to walk to (restaurants, pubs, local sites etc.).

"Expected more for the price"

3
03/08/2017

Stayed here for 1 night over the weekend in July. I had to insert my room key in the ice machine to get ice and also to get into the breakfast room, and we supposedly couldn't have breakfast without a ticket they gave us. It made me feel like they had lost a level of trust with their guests. However when we went to breakfast nobody asked for our tickets so I didn't see the point in having a ticket. The breakfast itself was disappointing - they ran out of boiled eggs (so I didn't have any at all since I am allergic to milk and could not eat the scrambled eggs) and it looked like they ran out of muffins. Breakfast area configuration could be improved - juice cups should be next to the juice dispenser, right? Also two tables were "occupied" by supplies so nobody could sit there. And it was Sunday morning, a busy time. It is peak season, I know, however for the price I guess I expected more.

"It was Satisfactory"

3
03/08/2017

I would not rave about this hotel. It's location is no where near the downtown and the pool is tiny and cold. The rooms are standard but most of the staff were quite friendly. I liked the paintings in the lobby and rooms but there was no WOW factor and for the money I expected a bit better. It was $190 per night.

"unclear what you are asking"

3
03/08/2017

Overall my stay was OK but I have had better service and accommodations from your competition. Meals cold, service poor, coffee none if you arrive later. Really have had better service at other hotels (such as Holiday Inn). But can say staff tried to do their best with what tools they had. Possibly giving them the tools they need will help with customer. You advertise about your pillows and they were terrible.

"Driving through to Quebec"

5
30/07/2017

As usual best western plus lives up to its standard fare. Great room reasonable price quiet immaculate and staff very friendly . Looking forward to our trip tomorrow after a good nights sleep. Beds are super comfortable

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Lawson H, Thank you for the nice comments about our hotel being quiet and comfortable. We also appreciate the nice comments about our associates being very friendly. Many thanks and have a great trip, enjoy!!

"Best Western Fredericton"

4
29/07/2017

We stayed the 3rd week of July and while the hotel was busy, the staff were always friendly and made time to answer questions. The room was very clean and comfortable. The a/c was noisy at times, but did get used to it by the second night. Breakfast selection was great! We were lost a few times in and around the city, but the hotel staff supplied us with maps and directions which were greatly appreciated.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear WesRox, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton.. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Welcoming staff and clean spacious rooms."

4
26/07/2017

What a relaxing stay and the receptionist was helpful to first-time visitors. The rooms were tidy and plenty of space for my family. There is a pool, hot tub plus a gym in case you need to move your muscles after an extensive drive. A small restaurant is on site for hungry weary travelers and the hot breakfast was generous as well.

"Over priced for what you get"

3
26/07/2017

I found this hotel to be extremely busy. Early in the morning starting at 7 am you could hear the doors slamming all over the hallway. Also the breakfast is supposed to run till 10:30 am- as we showed up at 10:15 am we found that they already run out of toast, eggs, etc.... For the price we paid I expected a bit more.

"Excellent staff. Comfortable stay "

5
25/07/2017

Checked in around 6. Room wasn't ready but the staff was so pleasant that I couldn't be upset about it. Staff made a great "outside" restaurant recommendation. Room was clean and comfortable. Great nights sleep. Wifi was a little slow at times but livable. Definitely recommend!

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Reviewed by J J Thank you for the nice comments about our associates being helpful and pleasant. We're glad our restaurant suggestion made you stay even better, many tanks and travel safe!

"Midway stop from Quebec to Halifax"

5
25/07/2017

Always stay here for our midway stop from Quebec City to Halifax. It helps cut driving time and road stress. Stayed here many times and have had NO problems at all. Everything is quick and easy... Every time we showed up without a reservation, they always had accommodation available and have always been friendly and helpful. The rooms are huge and clean... the beds are awesome; you just sink into them when you lie down... makes for a wonderful sleep. This last time was the first time I booked online and accidentally choose 1 guest instead of 2... I didn't think it would be a problem adjusting once I got there. The staff said it was no problems and we started joking about it... it was funny and helped with just the general ambiance about the whole place... it may be a little thing but it all comes down to customer service. There are a lot of hotels in this area and we've stayed at a few in the same circumstances. We've stayed here now for the past 4-5 times we've been through and we will continue to do so. Highly recommend it.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear WMButt Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton.. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Almost perfect"

4
23/07/2017

This is an amazing property. Super clean. Great pool and fitness area. The bar/lounge has decent finger foods, and great beer (Picaroon's)! If the front desk staff stepped it up a bit, this would be a 5 star! Also, it's a huge hotel with only one small elevator in the lobby, so its a long wait with luggage if one is on the 2nd-4th floors.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Thomas Z, Thank you for the nice comments about our hotel being super clean. We're glad you enjoyed our finger foods in the lounge. To let you know for the next time, we have a second elevator at the other end of the hotel. Hope this will make you next stay even more enjoyable. many thanks and safe travels.

"Great hotel in great city"

5
20/07/2017

The hotel was located in a convenient location for taking a walking tour of the city. We toured the province's legislative building, watched the changing of the guard, visited the beautiful Beaverbrook Art Gallery.

"Very Satisfied"

5
17/07/2017

We will stay here again hands down ! The bed and pillows were extremely comfortable. We really enjoyed the Jacuzzi suite, very relaxing and easy to use. Staff were excellent very friendly and accommodating !

"Best Western Fredericton"

5
16/07/2017

A1 service and hospitality at this Hotel! A must stay at while traveling the East Coast route> Easy access to and from the Trans Canada Highway. Plenty of Major Brand name Shopping in the Area. Plenty of Restaurants to choose fro as well.

"Clean room, No surprises"

4
11/07/2017

This room was clean and comfortable with no surprises. The staff was nice and helpful. The Woodstock BW was booked during the pending July 1 celebration and gave us a list of other hotels, and this hotel booked us immediately.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear nibbud, Thank you for reviewing! We are happy that we were able to accommodate you on the holiday weekend, and that you enjoyed your room. I will pass along your kind words to the staff. Safe Travels!

"Scenic Location"

4
10/07/2017

Scenic and quiet location of hotel with relatively easy access to downtown Halifax. The restaurant decor was very nice but the bonus was the patio overlooking Chocolate Lake with a sunset being enjoyed during dinner. Room very comfortable and staff very helpful especially at the restaurant.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear ANDREW S, Thanks for reviewing! I think maybe you were referring to the Best Western Chocolate Lake in Halifax, however I am glad that you enjoyed your stay at Best Western! Safe travels!

"Bad Beds"

3
10/07/2017

This hotel messed up our check-in (new staff member and was by herself), my husband was in bed when front staff called him to came back to re--check in and we had been traveling all day and part of the night. Beds were lumpy and weird, no ventilation fan in the bathroom made it muggy and difficult to change and get ready. Breakfast selection wasn't all that great, muffins were kind of stale and the eggs were all crusty. The morning staff seemed indifferent and not very friendly.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear christopherwilliamb, Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. Thank you for bringing each issue to our attention and will work hard to fix these issues so your next stay with us is nothing but extraordinary. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again!

"Lovely rest after a long drive"

5
05/07/2017

This is a lovely Best Western. Were pleasantly surprised with an upgrade.Very friendly staff and especially attentive breakfast attendant. Huge walk in shower with rain head shower. Very quiet room. This BW is located very close to a mall with shopping and eating facilities.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear MrsRD17, Thank you for the glowing review! We are so happy that you enjoyed our amenities and that you found our staff helpful and attentive. We hope to see you again soon!

"Best Western Plus Fredericton, NB"

4
04/07/2017

We booked the room through Air Miles and we're surprised to be given a King suite. The room was amazing. One point deducted for the included breakfast replenishment of the buffet was rather slow. Otherwise a great hotel.

Ryan M, General Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear travelforme2017, Thank you for reviewing! We are glad to hear that you enjoyed your King Suite and would like to assure you that we are taking the necessary measures to ensure a superior breakfast experience for all guests in the future. See you soon!

"Home away from home"

5
03/07/2017

I love staying at Best Western plus in Fredericton. I need to stay quite often in Fredericton for work, and Best Western has become my home away from home. Everything from the bilingual friendly staff, to the comfortable bedrooms always makes my stay quite satisfactory.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 371julieanneb, Thanks for the review! We are happy to be able to provide you with a home away from home. See you next time!

"chaotic breakfast"

2
02/07/2017

Large clean room in dark depressing colors. Reception very friendly. Good location to the highway. The breakfast is a disaster. I never saw such a bad organisation. For every item you have to stand in line. You want a piece of fruit : stand in the same line again. You want an extra cup of coffee stand in line again. It took us more than one hour to have a complete breakfast. The solution is evident: split the lines. Set the coffeemachines in another corner. Separate the cold and the hot items and remove a few tables from the serving room. Your waitresses were exhausted and nervous

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear BrusselsGlobetrotter, Thank you for reviewing. By telling us areas where we can improve, you are helping us to provide a better stay for all guests. We are sorry that our breakfast fell short of your expectations and will take your suggestions into consideration as we address the issue. Safe travels

"A place where comfort and quietness is your priority"

5
28/06/2017

Beautiful hotel with awesome staff always ready to help. Comfortable and quiet. Great location. Close to restaurant/mall/outlets with an easy access downtown. Lots of parking spaces. Easy and fast check-in and check-out.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear guyw312, Thanks for the great review! We are happy that our staff and location made your stay more enjoyable, and hope to see you again soon. Safe Travels

"Great Soccer tournament Weekend!"

5
26/06/2017

Stayed here for business before but the stay this weekend for a soccer tournament was exceptional. Staff is extremely helpful to deal with unplanned issues. Kids loved the pool and breakfast! Room with a kitchenette was great for getting snacks organized while on the soccer field.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Guy L, Thank you for taking the time to comment. I am happy to hear you enjoyed your soccer tournament weekend with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Great Stay"

5
21/06/2017

Stayed here for business for three nights. Very friendly staff, very clean rooms and nice quiet hotel. Good happy hour at night...only an hour long though and did not include wine specials...could be improved. Wish the fitness centre was 24 hours like most hotels nowadays...only opened at 6:00 AM which was an inconvenience since we left early for work...same goes with the business centre. So although my stay was enjoyable, this hotel needs to catch up with the times with their competitors. Other than that...a pleasant stay.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Hello Kevin B, Thank you for your kind words about our staff and hotel! We are happy that you enjoyed your stay and value your feedback. Thank you for letting us know how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon. Safe travels.

"Very nice hotel"

4
20/06/2017

I have stayed at this hotel a few times and each time I was treated the very best. The rooms are clean, quiet, and nicely decorated. The beds are very comfortable. Sometimes, I have trouble sleeping on hotel beds, but not on the ones at this hotel.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 614douglasf, Thank you for taking the time to comment. We appreciate your kind words about our guest rooms, and are happy to hear that our beds ensured that you had a good night's sleep. We hope to see you soon, safe travels!

"awsome"

5
16/06/2017

would have to say this hotel is one of the best hotel I stay in and I travel a lot and would have to say the staff and all of them is a number 10+++++++ they make you fell like family every time I stay at this hotel awesome keep up the good work and your employer should proud of all is staff even the cleaning staff I have never seen a hotel so clean in my life and I stay in motel a lot every time you turn around someone is cleaning awesome breakfast I could wright a story about this hotel staff and management.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Marcel R, Thank you for the kind words. A comment like this is very uplifting for our staff. And, yes, we do have an exceptional team where each individual takes pride in offering our guests nothing less than excellence. Our customers are " family" to the owners, and it reflects in the way our staff interacts with each guest. I will make sure to share these words with all our team members. Thank you for taking the time to write this review. And thank you for choosing Best Western Plus Fredericton.

"Best Western Fredericton!"

4
16/06/2017

Great staff, comfortable rooms. Request a room in the "new" part... Much nicer. :) Breakfast id typical... Nothing special. Rooms are clean and beds are comfortable.There is a small bar open in the evening, which is the breakfast spot in the morning.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Bruce R, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Best Western PLUS is a plus"

4
10/06/2017

Pleasantly surprised, Best Western Plus is a plus, something a little extra and good value. Excellent location and easy to find. Clean & the décor presents an upscale class and comfort. The staff were very friendly and accommodating. A relaxing and enjoyable stay.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Keith B, Thank You so much for your comments about our hotel having a little extra and a plus. We strive to make your stay as enjoyable as possible and I'm glad we did. Come see us soon for another relaxing and enjoyable stay.

"Very clean and comfortable!"

5
09/06/2017

The room was very comfortable and clean with comfy beds. The breakfast had great variety and attentive staff. The location was very handy from the trans Canada highway but be aware that there are not very many restaurants nearby so if you are travelling through you may want to find a restaurant before you check in.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Edna Y, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being attentive. Many thanks and safe travels.

"Ok! "

3
04/06/2017

Decent room! Colours are definitely dated. Staff was very friendly. Maybe this was my fault for assuming but didn't have mini shampoo.. Only body lotion and conditioner. So my hair got washed with body lotion. Was in a hurry and didn't have time to call for shampoo and shower again. So my hair was pretty gross. Breakfast should be till at least 10am like every other hotel.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
dear Cindy P, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Comfortable and quiet"

4
04/06/2017

I have stayed at the Best Western at least half a dozen times, with my dog, and never been disapppointed. The staff have always been friendly and competent, the rooms spotlesss, and the bed comfortable.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear ScotianTripper, Thank you very much to be a loyal guest to us. We're glad you feel our staff treats you like family, because you are ! We appreciate that you continue to choose us when you come to Fredericton, and we look forward to seeing you next time.

"Best Western"

5
03/06/2017

Super comfortable, the room was better than expected- a separate living room area that would've been perfect if I had my family with me. Friendly staff. I'll stay here again next time I come up with family.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear johanne0036, Thank you for the nice comments about our hotel being clean and super comfortable. We also appreciate the nice comments about our associates being helpful and friendly. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Excellent Stay"

5
30/05/2017

We stayed at this hotel because we were moving and our home was being packed up. We were impressed with the courteous staff and excellent service. We were surprised at the quality of the mattresses as we slept very comfortably and soundly. Would definitely recommend this hotel to friends.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Retiree1995, Thanks for staying at the Best Western Plus Fredericton, and for recommend your stay with some friends. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in your hometown. We hope we have the pleasure of seeing you again soon. PS: We sell mattresses as well.

"Awesome place!!"

5
29/05/2017

I love this place, I booked late and got a huge room with a king bed. Staff was extremely friendly and helpful from the desk to the janitor! A very nice hot breakfast with staff more than willing to help n serve. The food was fresh and very good! Thank you BWP!!!

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear jeperl, Thanks so much for the review. We're glad you feel our staff treats you like family, because you are ! We appreciate that you continue to choose us when you come to Fredericton, and we look forward to seeing you next time.

"Very nice stay"

4
26/05/2017

Hotel was very nice extremely clean and excellent staff! Unfortunately the fireplace in our room did not work. But we were offered to move to another room to rectify this situation. We were overall very happy with stay.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear F7395AHlukes, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Is Ok"

4
23/05/2017

Blue Light on the Heater panel was annoying. Cleaning staff left lovely note for me. Breakfast was acceptable and free with dumb voucher tickets. Room key failed twice due but was handled well. Internet was pretty slow when they were busy. Otherwise acceptable!

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 306jefferyv, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Great staff and service!"

5
17/05/2017

Always enjoy the service at this hotel! Staff is friendly, enjoy the fact that we do not have to wait in line for check out, and fitness centre is clean. Close to major shopping malls and popular spots.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Charlotte D, Thanks for taking the time to review! We are glad to hear that you enjoyed your stay with us, and that you liked our express check out option. We look forward to making your next stay at our location equally as enjoyable. Safe Travels

"Do not value thier customers"

1
16/05/2017

I booked ahead for 2 nights as my son had a basketball jamboree that weekend in Fredericton. Check-in was quick but the receptionist didn't give us any information on location of any hotel amenities. We found our room which was clean enough and found ourselves hungry so went back down to fromt desk as I noticed a pub menu when checking in. The pub wasn't opened yet and we again were not told where it was even located so I took the kids out for supper. We found the pool that evening but didn't stay long as it was not very clean. The hot tub area especially had a build up of gunk. I am pregnant travelling alone with a 9 and 2 year old so we attempt to get some sleep in preparation for our busy day. Around 3 am we are woken up by people partying in the room below us so I call front desk multiple times with no answer. I am super annoyed and exhausted when I go down with the kids for breakfast! I ask the lady at the front desk if someone works overnight at front desk and tell her of my many attempts to call. She basically accuses me of lying and says that although the man working overnight was probably busy getting the breakfast buffet ready that he ALWAYS keeps the phone turned up and would have heard it. I bring up the cleanliness of the pool area and she again dismisses my concern saying it is cleaned daily. I try calling the customer service for Best Western to get out of my reservation but don't get through so I send an email hoping I can get out of my second night and stay somewhere else. Unfortunately I don't get a response from the email either and decide to stick it out the second night as we couldn't afford to not be refunded if I wasn't allowed to cancel the reservation. Night 2: people under us start partying at 10pm... seriously! The hotel is not even close to being fully booked, the parking lot is near empty so why couldn't they have moved these people to a new room away from a family with small children!? I call front desk and ask this exact question and the man tells me he will go find out where the noise is coming from and ask them to quiet down a bit. I can actually hear him knock on the door below and they did quiet down briefly until he was gone obviously. They than got twice as loud probably annoyed that I complained. Luckily they must have went out about midnight and I was able to fall asleep. Sooo, morning comes and the alarm clock that hadn't been set by me and hadn't gone off the day prior goes off at 6am. Seriously never had a worse experience trying to sleep at a hotel b4. Being pregnant I am up frequently anyway to use the bathroom but this was brutal! Two nights without sleep going non-stop with 2 children than having to drive hours to get home again while trying not to pass out was not the weekend I had envisioned. When Best Western finally responded to my email 4 days later it was from a do not reply address asking me to call them. It took my a few times calling to finally be able to speak to someone. She seemed sympathetic and told me that although she couldn't regund the secind night that she would credit my rewards account with enough points to stay a free night at any Best Western. I accepted and upon checking my points discovered that only 8000 were added. There literally isn't a hotel anywhere that you can book for 8,000! This one I stayed at was 20,000. I called again and basically was told they wouldn't be compensating me any further. These points are useless to me and I will never stay at a Best Western again.

Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear Kelsey M, Thank you for taking the time to convey your comments regarding your recent experience with the Best Western Plus Fredericton. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We sincerely apologize for the experiences you encountered during your stay, and these comments have been reviewed by the hotel's management team, and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Again, please accept our sincere apologies. We hope you will continue to use us as your lodging of choice, and look forward to welcoming you back in an effort to provide you the level of service you expect from Best Western Plus Fredericton.

"Pricey and dated"

3
15/05/2017

Very expensive considering other leading hotels offer significantly lower prices. Hotel appears dated but that might be just the theme. Pool was nothing to write home about as it was very small. Breakfast not worth celebrating even when included for free.

"nice hotel for a good night sleep and a fine breakfast"

4
12/05/2017

The hotel is conveniently located for travelers on a roadtrip between Maine and Nova Scotia or Prince Edward Island. The beds were excellent. Soundproofing is fine too. The room we stayed in was in the deluxe section (numbers in the thousand+) and was very quiet. The kitchenette did not have a sink, but it did have a microwave, a toaster, a fridge and a coffee maker. Lighting was good. The interior decorating is a bit brown/dark and classic, not modern. Staff is friendly and efficient. Breakfast selection was good.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear WorldTravelOne, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our deluxe side and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Very nice hotel, friendly staff."

5
12/05/2017

Very nice, quiet hotel, friendly staff. Big rooms. Good breakfast, I missed vegetables only. My room was in the end of corridor and I didn't have strongest wifi connection. Very good fitness center and business center.

Christian T, Director of Sales at Best Western Plus Fredericton Hotel & Suites, responded to this review
Dear 166josefm, I'll be sure to pass your compliments along to our friendly staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. I'm also glad you had the chance to enjoy the fitness center and business center, thank You.

"Two great stays - April 21st and April 28th, 2017"

5
03/05/2017

stayed at this hotel on the to and on the way from USA. Enjoyed both stays. All staff here are friendly, helpful, courteous and made me feel as though my enjoyment of their hotel was their top priority. Stayed in a suite both times, Room 1011, 1012. Everything was clean, comfortable, new, and all systems (heating, cooling, windows opened, toilet, etc) worked. Walk in shower was bliss - 2 shower heads, one on the wall and one overhead. On the first stay, we arrived at 11:15 PM. no reservation, hotel almost fully booked. the young gentleman who booked us in, appeared as fresh and friendly as if it was the beginning of his shift and not the end. The breakfast staff in the morning were going constantly, but everything was kept replenished and hot, and they stayed calm, cool and friendly. Hats off to them. Would definitely recommend this hotel and would definitely stay here again.

"Hospitality is #1"

5
30/04/2017

Due to the Digby/Saint John's ferry being cancelled we had a change in our hotel plans and had to make a last minute stop in Fredericton. Called the BW and was given a great last minute rate that was $50 cheaper than the online sites. When we arrived they checked us in and gave a great recommendation for pizza, read my review of Jack's. When we went to our room it was an upgraded suite with a separate bedroom and sitting area. The bed was amazing, the bathroom had a waterfall shower and the breakfast was good with two ladies making sure that the guests had what they needed but that they did not steal the hotel blind like it seems so many people do these days. Kureg coffee in the room as well.

"Excellent Stay"

5
30/04/2017

This hotel is one of the Best Best westerns I have stayed at... This is always our place of stay when visiting Fredericton. It is conveniently located, extremely helpful staff, comfortable beds, and an excellent breakfast

"Excellent stay"

5
30/04/2017

Overall great experience with convenient location and great service. Breakfast was good and express check out was convenient. The location near the highway and major shopping district was a great help.

"My haunted room"

3
28/04/2017

Bottom drawer of my dresser kept opening up but only when I wasn't looking. My friend stayed in 3016 and his shower started at least 5 times. I had to changed rooms because I got really spooked. . spooooooky

"Very good"

5
27/04/2017

I really like this hotel. Great service. It's clean, the staff is very nice and excellent for the price. Great value. The beds are comfortable. Close to the mall and restaurants, nice location. The fireplace in the room was a nice addition.

"Hockey Tournament - Great stay"

5
23/04/2017

We were staying for NB Provicial Hockey Torunament. Easy in, easy out. Housekeping staff were exceptional, in terms of ensuring our stay was up to our standards. Great breakfast. Great bed. Location was very convenient. Close to groceries and other provisions. highly recommend.

Christian T, Director of Sales at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear meativore, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy your hockey tournement. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Average stay"

3
18/04/2017

This is a decent hotel and well situated close to shopping and dining. The kids enjoyed the pool and the staff were friendly. The Breakfast was lacking as some of the equipment (toasters) was unavailable during my stay. Generally, a decent hotel.

Christian T, Director of Sales at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Terence T, Thank You so much for your comments. We value your business, and hope you return soon. Safe Travels.

"Great place to stay"

4
14/04/2017

We stay at the Best Western often and the service is always consistent and welcoming. Good coffee and breakfast is included with a good variety of foods offered. Beds are comfortable and rooms are clean. Staff very friendly.

Christian T, Director of Sales at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear H817WOmaryw Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as consistent and welcoming as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"experience"

4
11/04/2017

Excellent service-room was clean and lots of towels. Breakfast was the best experience. No excessive noise in hall way during our entire stay. Easy convenient check in and check out with copies of confirmation plus receipt sent to my e-mail.

Christian T, Director of Sales at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear A2043OSshirleyh, Thank you for the nice comments about our hotel being clean and comfortable. I'm glad you had a great breakfast experience. Many thanks and safe travels.

"Hockey team trip to Fredericton Best Wester"

5
07/04/2017

Excellent hotel for our team. Gave us a hospitality room and made the 2 nights and 3 days very enjoayable! Having the breakfast buffet enabled our team to get off to a quick start in the morning in advance of our games and the location of the hotel made it very easy to get to and from the city as our games were actually in Oromocto. We would definitely bring our team back to this hotel.

"Business trip"

4
04/04/2017

Stayed here for 2 nights for a business meeting and conference. The staff is always friendly and the rooms and food areas are always clean. My only gripe would be that the WiFi is a little bit slow for anything more than checking Facebook or emails, YouTube is quite slow.

Christian T, Director of Sales at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Carerra57, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. I'm happy to hear your meeting went well, many thanks and safe travels.

"Extra clean, convienent location and great inclusive breakfast!!"

5
19/03/2017

Extra clean, convienent location and great inclusive breakfast!! We enjoyed the nearby groomed Cross Country ski trails at Kingswood/UNB Woodlot and Killarney Lake!! Awesome local club --Wostawea Cross Country Ski Club!!!

Christian T, Director of Sales at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Gregory N, Thank you for the nice review. I'm glad you had the chance to ski in our wonderful cross country ski trails and you enjoyed it. We look forward to having you stay with us again real soon. Travel Safe

"Very nice place to stay"

5
12/03/2017

The hotel is very clean and comfortable with attentive staff and a very good breakfast. Time did not allow me to enjoy the facilities that seemed to be very good. The location is handy of travelers to and through the area.

Christian T, Director of Sales at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear N8241BIdanielk, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being attentive and friendly. Many thanks and safe travels.

"comfortable bed"

5
28/11/2016

We stayed in an upgraded room and it had the most comfortable bed and the shower was amazing. Nice pressure from two nozzles and temperature was excellent even with a hockey team staying in the hotel.

"Clean, comfortable hotel with great service"

5
24/11/2016

I stayed at the Best Western Plus Fredericton for the first time in mid-November 2016. The staff is very friendly and professional and the rooms are very comfortable with everything you need. The hotel is close to the Regent Shopping Center which is very convenient.

"Cozy room"

5
12/11/2016

The lobby is very welcoming and staff very freindly.The room was nice and cozy with a king bed,leather couch and fireplace.It also had a microwave and refrigerator.The breakfast was good with lots of variety.There was a bar in the lobby,great for relaxing in.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear scottl926, Thanks for staying at the Best Western Plus Fredericton, and for sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton and that you were able to enjoy the on-site amenities such as the hotel bar. We hope we have the pleasure of seeing you again soon. Travel Safe!

"3.5"

3
05/11/2016

Decent hotel. Has most of the amenities needed for a stay with kids including pool, fridge and microwave in the room and free breakfast in the morning. Decor is a tad dated but everything is still in good shape and is clean. Beds and pillows very comfortable, rooms have a deep tub if you like to take a bath rather than a shower. Space was a little tight in a double room for the 4 of us and the rooms could definitely use more plug-ins for charging phones etc. Also, you're staying for more than one night it's a bit annoying that they change the wifi password everyday. Staff here were friendly. For the price range they're in its an average hotel, if they were charging at a lower price-point would rate it a 4.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear SKC76, We always enjoy reading our guest reviews. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Excellent"

5
02/11/2016

I love staying at the Best Western. The staff are friendly & very helpful. The hotel inside & out is very clean and well kept. The beds are comfortable. The breakfast service is excellent. The food is great. We were staying there the week before Halloween and they had a party in the lounge, which was nice. We had complimentary drinks, chips, veggies, dips, chicken wings. A nice touch when you're away from home.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Carolle D, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. Very happy to hear you enjoyed the Halloween party! We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"KEEP ON DRIVING"

2
02/11/2016

We stay a lot a Best Westerns in our travels... But this one, - sorry, keep on driving. No food available in or near the hotel. pool the size of a hot tub. Morning breakfast to barf for,,, Too bad - nice hotel otherwise.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear DYNAMICREGGAE, Thank you for your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overnight Stay"

5
24/10/2016

We stayed for a Friday night and we loved our room. it was very clean and spacious. we had a room with 2 queen beds and a couch with a chair. The room was nice and large with big windows. The buffet is off the main lobby and looks very nice, we didn't use the buffet the next morning since we slept in. The rooms are nice and dark so you can sleep in if you need to. The front desk staff are very friendly. We loved how close the Regent Mall is t the hotel and how close to the highway to get on and off. We will be staying there again our next trip to Fredericton.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Margaret O, Thank you for the nice comments about our hotel being clean and spacious.We always enjoy hearing about what aspects of your stay you most enjoyed. Many thanks and safe travels.

"Excellent hotel"

5
24/10/2016

This hotel is very clean and well maintained. The staff are friendly, helpful and accommodating. Minimal sound disturbance from neighboring rooms and hallway unless someone was being very loud. Breakfast buffet had lots of choices and was very tasty. The beds were very comfortable and the pillows large and fluffy.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear April A, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Recommended"

5
24/10/2016

Nice clean rooms. Good breakfast with a lot of selection. Fast internet. A convenient location close to the highway and shopping. I didn't use the pool or workout equipment so I can't comment on that. Everything you need in a good hotel when travelling for work.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Toby B, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Motel"

4
24/10/2016

I am a coach of a volleyball team and basketball team, and usually use BW to book for myself and when the team needs it, I book group bookings. I find the motel is always clean and the staff is friendly. I have not had any problems.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Loretta G, Thank you for taking the time to comment. I appreciate your comments and hope you had a great game. It was nice to hear that you and your group had a pleasant experience. Thank you for choosing to stay with us. Safe Travels!

"Great value, very clean"

5
12/10/2016

This is a great place to stay overnight or extended stay. Rooms are new and clean, beds and extra good. Very quite, great staff, good hours for bar to be open and breakfast bar is very good, lots of variety.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Ted R, Thank you for the great comments regarding your hotel and staff, we always enjoy hearing about great experiences. I will be sure to pass along your nice words to our team. We look forward to seeing you again in the future. Safe Travels

"Hotel Internet"

2
12/10/2016

This hotel just recently changed their internet. It is now too slow for me to work on work orders and frustrating with emails. It used to work very well until just recently. They are now using some city internet that you have to sign into. I was told that a phone provider offers this system as a cost effective solution for hotels ETC. Problem is that the service suffers to a point that after many years of loyalty to this hotel I have to go to either Delta or Holiday Inn Express to be able to get my work done.

"Nice, reliable and good price but not a 4"

3
10/10/2016

Reliable Best Western to stop at on drive through town on Trans Canada. Close to everything and free Breakfast (which is so so - go early to beat the hoards). Nice room beds a bit stiff. Reception ares is traffic nightmare too any people all day long not just at breakfast no space to move and narrow corridors. Seeing 15 smokers outside the front doors within 10 feet was disappointing but may not be in the control of the Hotel - if it can changes highly recommended. Wont be back, sorry.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Zarfman, Thank you for your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent personal service,"

5
09/10/2016

I stayed here 1 night while heading further north. Staff was pleasant and helpful. Room was clean and bed was comfortable. Had a bar down stairs which served just basic snacks. Also had a pool and hot tub which was nice after a very long drive.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear dragon1681, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! Thank You.

"The best, Like always"

5
09/10/2016

This hotel never stops to amaze me. Haven't been to the BW in Fredericton for a while, but every time I go to Fredericton I stay at the BW. The employees are great and the hotel is very clean and the rooms are comfortable. Once again they added a great touch in the lounge area for the guests. To my surprise, they now serve finger foods in the lounge !! Keep up the good work !!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Francois B, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. Hopefully you were able to take advantage of the food from bar. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Wonderful hotel and great staff"

5
03/10/2016

Stay at this hotel on the weekend of Oct. 1, 2016. We were part of a large group traveling to Mega Bucks Bingo at St. Mary's reserve. This hotel was very clean. Staff went beyond to be friendly and accommodating. The delicious breakfast buffet was great with lots of variety. Compliments to the 2 ladies who work during breakfast. Very friendly and kept things clean. Always trying to help with anything you needed. We were very satisfied and I hope we get to stay there next Bingo trip. Will certainly recommend this hotel. Thanks to everyone.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear greatNovaScotia, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. I hope you had a good time at bingo. We look forward to having you stay with us again. Travel Safe

"Amazing, acommodating staff"

5
26/09/2016

Stayed for the weekend with 100 other Shriners for a convention. The staff was wonderful. Everyone was went out of their way (above and beyond) to help with anything we needed. We've been to many hotels over the years and this was one of the best stays ever!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Maureen P, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us and hope you had a great convention! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Good Stay"

4
25/09/2016

Shriners were in town for a convention so lucky to get a room. Our room was very clean & zero complains. Went out for dinner then cam back and did laundry great to have this option as I could throw a load in set my timer & return to do the same with the drier easy peasy. Thanks. Full breakfast was included & although busy there was plenty of everything. Good job. Front desk ladies were extremely helpful with dinner options and all our questions. Thanks

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear SharidCoaldale, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton and that you were able to enjoy our breakfast. We hope we have the pleasure of seeing you again soon. Travel Safe !

"No Surprises and Nice Staff"

4
25/09/2016

Stayed on second floor room 213. The entire place was clean and well maintained. Staff were very pleasant and helpful. The location has a garage to store bikes in, for those traveling like ourselves with them. The pool and hot tub area are in good condition. Self serve breakfast offerings had good choices with plenty of area to sit down in over 2 rooms. The accommodation and breakfast package is priced fairly. I would not hesitate to return.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Luch7211, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities and our garage for your bikes. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Great stay!"

4
19/09/2016

We have stayed at this Best Western twice while visiting Fredericton. We have found the rooms to be clean and comfortable. The pool and hot tub are nice. The complimentary breakfast is very good with lots of choices and the staff working the breakfast area run their feet off to keep the area clean and well supplied. We have found the front desk staff to be friendly and helpful. Not handy to downtown but it is walkable. It is six kilometres, mostly downhill. We measured it with a Fitbit!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Janet H, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and we are happy to hear you enjoyed the breakfast. Thank You.

"Nice hotel...don't count on the bar."

2
17/09/2016

Checked in early, staff was wonderful, friendly and helpful...we noticed the bar was open until midnight and commented that would be a great way to end our night after a wedding. We came back to hotel at 9:30 ready to grab a drink with our group, to be rudely told that the bar was closing and we could go elsewhere. When we questioned why, the bartender said she was closing and that is all we needed to know! Don't bet on anything extra, but hotel is clean and well maintained.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Pat K, Thank you for taking your time for comment on your recent experiences at our hotel. I would like to apologize for not exceeding your expectations with us. We have taken your concerns to heart and will be addressing all of these concerns with the appropriate managers to make sure an experience like this is not encountered in the future.

"Long trip oasis"

4
14/09/2016

this was a nice place after being on the road for 25 days of traveling. Upon arrival the desk staff were friendly, enthusiastic and very helpful with a mixed-up bill and suggestions. Room very clean, great bed however lounge chairs were a little uncomfortable. Breakfast was better than average. Would definitely stay again, staff made the end of the travel trip nice for us.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear rocksr v, Thanks so much for the review. We appreciate the good comments about our staff and rooms. Safe travels and we look forward to seeing you next time.

"Late Night Arrival"

4
13/09/2016

Encountered professional and helpful staff early in the morning. Much appreciated as my delayed flight got in after 2:00 AM. Room was clean and spacious. The Best Western was conveniently located close to car rental agencies.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Bert M, Thank you for the nice comments about our hotel rooms being clean and spacious. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Great building, bumbling novice or absent staff"

4
13/09/2016

We have stayed here several times over last 3 years. Quite new building with walk-in showers, lovely clean comfortable rooms, large parking lot, nice indoor pool. Staff is made up of constantly changing young folks, big smile, no experience. I extended my stay twice and both times key card quit working, once Internet cut off so daughter used our Data from Ontario (bill later), never mentioned, seemed to have trouble even looking up my status. In a past visit, clerk did not believe my email for a free night, though mentioned when reserving, finally accepted it. On-site pub or food was closed on Labour Day weekend, told due to absent staff member whose car broke down in Moncton. Similar story on past visit too when pub closed. In "business centre" at far end of building, one of the computers was not working. Staff walked there with me, confirmed this and helped me use another, but did not leave a sign on it for next unlucky guest.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear 150katharineb, Thank you for your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

"Staff Disinterested and Unprofessional."

2
12/09/2016

I normally love a good Best western Hotel but this one is dreadful! The pool and hot tub were filthy. The french door in the suite had no curtain or anything so there is no privacy between the two sleeping areas. The sofa bed was old and ratty. The bed was the worst I have ever slept on in all my years of travel! It was so old and soft it was like sleeping on a water bed. The staff were all completely disinterested and looked bored. At one point one staff member was sitting up on a desk to "rest her feet"! I understand the need to sometimes rest for a few minutes at work but do it in the back office not in front of guests propped up on a desk!

"Great Atmosphere"

5
09/09/2016

This hotel always has kind staff, the first thing that stands out is the beautiful positive messages that the housekeeping has left for you to find. Little quotes of positivity and messages to make you smile. The beds are comfortable the continental breakfast is delicious !!! When we're in Fredericton The Best Western Plus is our first choice .. You won't regret booking and you'll be back .

"Gorgeous gem of a hotel"

5
08/09/2016

The hotel is luxuriously adorned with beautiful furniture and trim. The rooms are excellent and tastefully decorated with warm finishes including lots of wood. The bathroom was spacious and the shower and toiletries were very good. Very good value in class!

"Good Value"

4
05/09/2016

Good location just off the highway. Rooms were clean and breakfast was above average.I would recommend paying a little extra or asking to stay in the deluxe section of this hotel. The rain shower was great.

"Great stay"

4
04/09/2016

We've stayed here many times with our kids and dog. The staff are friendly and welcoming and always smiling and helpful. The rooms are comfortable and always well made up and the staff takes the time to make the towels pretty and write a welcome note! They have added a small snack store near the front desk and have a great selection of movies to watch for free. The breakfast that is included is really wonderful and offers so much from eggs, sausage, cooked oatmeal (not just the packets), baked beans, waffles as well as toast, cereal, yogurt and fruit. Although it is perhaps slightly more expensive than it should be, the staff and great breakfast and consistent good experience make up for it. I do wish they would consider a pet fee per stay rather than per night but it is great that they are pet friendly!

"Best Western Plus NB"

5
31/08/2016

Stayed here for one night and it was a late arrival but was pleased with the lobby appearance and had a great check in with Annie. Got to our room...very nicely done! Hallways are in good shape as well. Beds are comfy, great choice of the bedding style and color, room color gives a very "warm" feeling to it. The ac in our room was a little noisy when it started up but otherwise fine. Large spacious room and bathroom. Lots of counter and plug space in the bathroom as well. Room had a mini fridge in it as well. Breakfast was included. Nice eating area. Offered numerous choices for breakfast from muffins, waffles, oatmeal, toast/bagels, hard boiled eggs, sausages, plain egg omelet. Then your cold cereals, coffee, juices, yogurt etc. Hard not to find something to eat! Lots of channel choices on the tv. Wifi available as well but got booted off several times and had to keep logging back in. Would definitely stay there again!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Peggy T, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. Very happy to hear that you enjoyed everything in the room and in the breakfast. We look forward to having you stay with us again real soon. Travel Safe

"High End"

5
30/08/2016

This hotel is comparable to a Hampton Inn. The decor was modern and clean and the breakfast selection and service was phenomenal. Very impressed with the standards for this particular location. Nice and close to the shopping mall, which is great when you are traveling with girls!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear James M, Thank you for taking a few minutes to leave a great comment about our hotel. We are happy you enjoyed your stay, the shopping, and breakfast. We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You

"BW Fredericton"

4
28/08/2016

Pleasant place with nice staff. Decent breakfast selection. It strikes one little rustic with the dark colors and heavy wood accents. It's not within walking distance of anything so you will have to drive for everything. A little pricey but overall a balanced value for the area.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Jay P, Thanks so much for the review. We're glad you enjoyed your stay with us! We appreciate that you continue to choose us when you come to Fredericton, and we look forward to seeing you next time.

"Sufficiently good "

3
27/08/2016

Good location, at the right distance not too far not so close to the town. Rooms are comfortable and well kept. Breakfast is not exceptional, but sufficiently varied for a good start of the day. We were not well impressed with a bad smell all around the lobby area and in the lift. It gave the idea that cleanliness could improve.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Fabry S, Thank you for the comments on our rooms being comfortable! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Great stay..."

5
25/08/2016

Was not expecting to find a Best Western here! Sister and I were just travelling with no set itinerary. The Best Western staff in Moncton helped us find our destination for the next day....an interesting way to travel! Thanks...

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Susan Z, Thank you so much for your comments. We are happy you found our hotel in Fredericton, we value your business, and hope you return soon. Safe Travels.

"AMAZING"

5
24/08/2016

very nice nd comfortable rooms . beds are comfortable . close to shoppung and restaurants . the people at the front desk are very nice and helpful . they have everything you need in the room . it a very clean hotel .

"Great stay, except for the tour busses"

5
24/08/2016

The hotel overall and stay inside the room itself were clean and comfortable for a fair price. Breakfast was hot/cold and the average fair. Staff were friendly and check in was easy. Close to amenities and easy highway access. We spent 4 nights in the suite with a pullout. We found the room was tight with the couch pulled out but managed fine given we had the extra bed. This hotel is a tour bus stop. I wish I had realized before I booked and I likely would not book here again because of this. The hotel or staff are not the issue at all. The first few days were just tolerable, the last day was ridiculous and I just went without food. The hallway noise at 6:00 to 7:00 am was massive as half of the hotel went for breakfast and congregating at the elevators and lobby. The manners of the tour bus guests was atrocious in the breakfast room. The tour guests were also not familiar with how the food line and dispensers worked which added to the chaos. Then the luggage piled up all throughout the lobby and in the breakfast room ... I could see even the staff were getting pretty frustrated with the guests but were keeping a polite and professional demeanor about it. If you are continuing with tour buses you need to get organized and provided separate luggage areas or pickup from outside the guest room door. Possibly a separate breakfast room with an easier menu premade to accommodate the 50+ guests all rushing to eat breakfast at the same time.

"GREAT HOTEL"

5
23/08/2016

I really enjoy staying at this hotel. It is a beautiful property both inside and out. I would highly recommend getting a room with the rainfall shower; it's the most amazing thing ever. When I am in the Fredericton area I always stay at this hotel. Also you get great value for your money.

"Nice hotel"

4
22/08/2016

This was my second time staying at the Best Western in Fredricton. My first time was in the newer section and I couldn't get over how beautiful the room was and especially the shower! This most recent time I ended up in an accessible room right next to the front desk. It was nice but not the same as my first stay. Staff were very friendly and helpful and the breakfast was awesome! Lots to choose from. Location is great also, close to shopping and right off the highway.

"Family Reunion"

5
22/08/2016

I helped to book reservations for several members of my family for a reunion at this hotel and found the staff to be exceptionally helpful. They were very accommodating with special requests and allowed us to use their facilities for a photo shoot when the weather turned sour. They also helped with arrangements for an impromptu take-out dinner. They held belongings which were left behind for pick-up by a family member. Overall they made my family feel at home during their stay.

"Great stay after a long day"

5
22/08/2016

We selected this hotel as a last minute stopover during a 14 hour drive and were not disappointed. The extremely kind and helpful staff were excellent and even got us started with Best Western's loyalty program. Not only was the room a great price but the beds were extremely comfortable, breakfast was delicious, the shower was nice, and the movies are free! Also found out that the hotel was pet friendly when a beautiful gold retriever stepped into the elevator with me, making my day. Definitely will be staying again should we ever find ourselves in Fredericton.

"beautiful"

5
21/08/2016

The service was amazing right from the start. Our room exceeded my expectations. One of the nicest we have stayed in. The price was great. It was so clean and tidy which is critical for me. I cant say any more except amazing

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Kathyn21, Thank you for the nice comments about our hotel and about the service being amazing. We also appreciate the nice comments about our rooms! Many thanks and safe travels.

"Great hotel!"

5
20/08/2016

This is probably the best BW I've ever stayed at. The hotel is clean and modern with lots of amenities. From desk staff were very pleasant and helpful. I loved that they had a lounge with happy hour. We were travelling with our dog (they are pet friendly) and there is a lovely little patio outside the lounge where we were able to sit with the dog and have drinks. Rooms are large and nicely decorated. I liked the larger than usual fridge. Nice sitting area and fireplace. The bathroom is also a good size and the makeup remover pads were appreciated, as were the extra towels! Beautiful hotel and I would definitely stay here again. The only downside to it....there isn't anywhere within walking distance to eat (other than Subway). But we ordered pizza to the patio and that worked quite well.

"Quick visit"

5
20/08/2016

We were welcomed by a great staff despite the busyness of the time of day. Our room was clean and had the correct amount of towels for the number of guests. Breakfast was hot and had a variety of choices.

"Extremely pleased!!!"

5
18/08/2016

Enjoyed every minute of my stay! The staff were friendly and went out of their way to accommodate me. Very clean and breakfast was delicious! !! I will am looking forward to my next stay. Clean rooms, exceptional & friendly staff!! Very helpful! Clean pool! Comfortable beds! Best sleep

"Absolutely fantastic and quiet"

5
17/08/2016

This was SUCH a great hotel experience. We arrived just as a coachload of tourists were pouring into the lobby. My heart sank as we anticipated a huge long wait, but hotel admin were so well-organized they checked these 60 people in as one group, and our little family within 30 seconds of walking into the lobby. We were assigned Room #200. The room and hallways were so quiet - just terrific after a long day of travel. Loved the plush, dense carpet - completely swallows any hallway noise and our room was so quiet day and night, you could hear a pin drop. Very nice room - large bar fridge, absolutely spotless, modern and upscale furniture and decor... terrific water pressure. Lots of little extras (beautifully folded towels, an inspirational message written on a pad of paper from house-keeping (!), microwave, large flatscreen TV, in-room Keurig... the room was so breezy and modern. Loved it. The hot breakfast included in the room fee was delicious and appreciated.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear AMenegoni, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service, on-site amenities, the quietness of the halls, and all that the room had to offer. We'll be sure to share your comments with our team. Looking forward to welcoming you back again soon. Travel Safe

"Another good stay at a BW"

5
08/08/2016

As per usual, another great nights stay at a Best Western Hotel. got a good rate for a quick overnighter on my way back home from PEI. clean, quiet and comfy bed and pillows. Breakfast was ok, coffee was good..they have a bar available for guests although it is a very simple bar. basically the breakfast room is converted into a bar area at night. but still good enough for a nightcap before bed.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear WastelandWarrior, Thanks for staying at the Best Western Plus Fredericton, and for sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay. We hope we have the pleasure of seeing you again soon. Travel Safe!

"A pleasant surprise"

5
31/07/2016

Tired of full hotels on a long Aug 1 weekend, this was available, elegantly presented, comfy bed, new upscale, nice smelling room and standard breakfast. Desk helpful with map to restaurants. Worth a stop.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Gourmand2, Thanks for staying at the Best Western Plus Fredericton, and for sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Worth your stay"

5
29/07/2016

A beautiful new hotel within 10 minutes drive to downtown. Rooms are ample and very clean. Staff is courteous. though it says that you have to pay for parking when you book the hotel, it is not true. Parking is free. Also it is close to the shopping mall.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear HamiltonViajero, Thank you for the nice comments about our hotel being clean. We also appreciate the nice comments about our staff! Many thanks and safe travels.

"Amazing and Awesome"

5
28/07/2016

The rooms at this hotel were clean and comfortable, they even had a sound machine to help you sleep. The breakfast here was one of the best we had on our 5 week trip, everything was well stocked. The pool was very clean and well maintained. The staff went out of their way to make our stay a great one!! There are a selection of restaurants steps away which was wonderful.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear 328josephp, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and breakfast. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Good Hotel for money"

4
26/07/2016

The hotel is easily accessible from the highway, very clean and has a full hot buffet breakfast included in the price of the hotel. Take advantage of your CAA or AAA discount, it makes your stay very affordable. the one downside was the organization of the breakfast buffet, it created a long lineup to get to the hot food. They should investigate other hotels to better organize this.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear csb1953, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Disappointed with a number of things!"

3
25/07/2016

We are in Fredericton once a year and thought it would be great to stay at a hotel accessible to the roundabout. When we arrived there was a very inappropriate man degrading the front desk staff over a lost shirt. This delayed the checkin process a fair bit and was upsetting to a lobby full of people. Once checked in, it took a very long time to get an elevator up to our floor (there is only one very slow elevator for a very large hotel...disappointing). The front desk staff were courteous and always very helpful. Coffee was seldom available in the lobby as advertised. The room itself was well decorated and clean when we arrived. Unfortunately, we didn't realize the staff had the fridge turned up to as cold as it could go so we had to toss out $65 worth of fresh food after it froze. (every other hotel we've stayed in has had their fridge temperature set to normal settings/we've never had any reason to think we'd need to check it to make sure it was set any other way). The beds were fair as far as comfort goes but we slept poorly due to very loud air conditioning. This was surprising for such a new hotel. Room cleaning after our first night was only fair (a wet facecloth was left behind the bathroom door, a dirty cup was left in the room, and the ice bucket wasn't emptied so we came back to a water covered desk. Any other hotel we have ever stayed in has emptied the ice bucket with room cleaning so we just assumed this was standard for all hotels (wrong). Internet ranged from 1-2 bars which was fine for our purpose but I'm not so sure it would have been suitable for a business trip. The breakfast room lady was pleasant but obviously couldnt' keep up with the crowds (the crock for eggs and beans were both empty when we went down Sunday morning, and the food areas were messy). Overall, all of these little things that weren't up to par with competitor hotels left a sour taste in our mouth. The biggest disappointment was having to throw out quality food. For a hotel of this calibre and cost, we were very very disappointed. It's unlikely we'll stay here again

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Tracey N, Thank you for taking the time to convey your comments regarding your recent experience with the Best Western Plus Fredericton. Your willingness to share your thoughts with us regarding the elevator, room fridge, and breakfast, is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel's management team, and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Again, please accept our sincere apologies. We hope you will continue to use us as your lodging of choice, and look forward to welcoming you back in an effort to provide you the level of service you expect from Best Western Plus Fredericton

"Comfortable"

5
23/07/2016

Really enjoyed our time here. The breakfast was the best I've ever had at a hotel (not that I have a lot of experience) but it was tasty and there were lots of options. We would definitely come back here again.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Becky B, Thank you so much for your comments. We are happy you enjoyed the breakfast, we value your business, and hope you return soon. Safe Travels.

"Excellent Hotel Choice"

5
18/07/2016

My daughter and 3 granddaughters and I stayed here overnight on a road trip from Ontario to Cape Breton. The Queen beds were extremely cozy and the pull out sofa was comfy too. Breakfast had a lot of variety. We enjoyed our overnight stay very much. Will return for sure!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Cynthia V, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about breakfast! Many thanks and safe travels.

"Always a pleasure"

4
14/07/2016

This was the third time we stayed here for the night on our way from Montreal to Halifax. Also this time the stay was totally hassle free, room was clean and bed very comfortable. The room is also pretty quite so you'll get your well deserved rest after driving for hours. The hot breakfast ist by far the best we have experienced after years of staying with different chains when driving in North America. Same food basically, but it is the the friendly staff that keep everything clean and fresh that make the difference. Best Western is not the cheapest alternate but it is a safe card. Enjoy!

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Wellina, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I am happy you got to enjoy it. Thank You. Safe travels!

"Very friendly staff"

5
13/07/2016

My husband and I were in Fredericton for a 4 day convention over the Canada Day weekend. We found the staff of the hotel to be very friendly and welcoming and they helped us out with maps and information about detours due to construction. Our room was lovely, and clean and comfortable. We didn't require any housekeeping until the third day, at which point the housekeeper was very sweet and provided us with everything we needed/wanted. Big highlight for us was the free buffet breakfast every morning. It was kept clean and stocked very efficiently by a single person, which impressed me, as there were busloads of people (literally) every day. Even with the hotel being full with bus-tours and convention attendees, the hotel was never noisy. It's very close to the highway, but we heard nothing at all. The wifi in the building was reliable, and we enjoyed pool and hot tub. Overall, a great stay and we would definitely stay again.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear rLaska, Thank you for taking the time to comment. I will be sure to share your comments with our team. I appreciate your comments and hope you had a great convention. It was nice to hear you were able to come back to the room and relax, take in a few of our amenties and enjoyed your stay. Thank you for choosing to stay with us. Safe Travels!

"Very positive experience!"

5
12/07/2016

I have stayed at this hotel three times (to date), and I will continue to stay there when I am in Fredericton. The location is a bit challenging to access if one is unfamiliar with the city, but it is not hard to get to the Regent Mall or Downtown.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Jonathan D, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us agin! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon!

"Nice Hotel"

3
11/07/2016

This was an overnight stop on the way to PEI. The room was clean and comfortable and was fine for our family of five. The kids enjoyed the pool. And the fitness facility was small but adequate. We would be happy to stop off there again during a road trip.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Jayjaymak, Thank you for the nice comments about our hotel being clean and comfortable. We are also glad you got to enoy our pool and fitness room! Many thanks and safe travels.

"Really friendly staff... family of 4 with baby."

4
09/07/2016

Our room is very clean and the hot breakfast was kept clean and was really tasty. Even though busy the staff was cheerful and helpful for us with a baby in tow. I thought above and beyond. The eldest ans hubby enjoyed the pool. We had room to set up a playpen so that was good. The beds were quite comfortable. Only losing a star because... no tub? I thought that was standard but I guess not. I like to bath my kids nightly. Also not sure what the heck it was but something was banging far off and it was loud enough that it botbered us trying to gwt the kids to sleep and then ourselves. We were in room 4016. Couldnt tell if it was a door or what... but so annoying. Also... the heating vent blows the curtains out which effectively reduces the blackout effect. We were originally put on the highway side... it was too noisy. Ask for the other side of the building. Still a busy road on the quiet side... but not as loud.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Bramptonmom1977, Thanks for staying at the Best Western Plus Fredericton, and for sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Great stay, Friendly staff"

5
08/07/2016

I stayed here overnight on my way from Ontario to PEI. It's just off the highway which was very convenient. Check-in with Caitlin was the best check-in I've ever had at a big chain hotel. The room was clean and quiet. I enjoyed a nice swim before leaving in the morning, and the included breakfast was quite nice: fruit, juices, cereal, yogurt, sausages, beans, oatmeal, and waffles.

"Accomodating Staff"

4
02/07/2016

Stayed one night while on a road trip. The reception staff were friendly and helpful. Our room was spacious and the bed was comfortable. It was a little noisey while walking the dog outside because it backs onto the highway but I would say it was good value for the money and I would stay there again.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Margo S, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"A repeat visit and will stop there again"

5
27/06/2016

A comfortable and clean room, very welcoming staff, and the bonus of a bar that let us take our beers up to our room. My husband and I were traveling with our two dogs, and the kind desk clerk/dog lover asked us to be sure to bring them by so she could meet them. The location was a bit tricky to find, but we could see the sign from afar. I had stayed once before and I'm sure I'll be back!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Patricia H, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you and your dogs back again soon. Travel Safe

"Modern, Clean, & Comfortable"

5
24/06/2016

I've stayed at this Best Western on a number of occasions in the past. Each and every time, I'm greeted with friendly staff, clean and spacious rooms, and amenities that meet my needs (i.e. internet service, free parking). The included buffet breakfast is not a culinary delight, but provides more then adequate hot and cold options to get the day started. Great place to stay for both the business or pleasure traveler.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Troy M, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We're happy you enjoy our service and on-site amenities, we appreciate that you continue to choose us when you come to Fredericton, and we look forward to seeing you next time.

"Best of the Best Westerns"

5
22/06/2016

Staff friendly, efficient and helpful. They all seemed upbeat. Every attention was given to detail. Excellent breakfast and the breakfast room was maintained in spotless condition. This is a first class hotel by any standard.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Barrie B, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, I am glad you enjoyed it. Thank You and safe travels!

""Extremely satisfied""

5
20/06/2016

No matter how many times I book at this hotel they always seem to find a way to exceed my expectations. They are quick to answer any request and their friendliness is over the top. We can really tell, they have customer service as their main focus. New staff is obviously trained with that in mind. Good job!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Francine D, Thanks so much for the review. We're glad you feel our staff treats you this great! I will be sure to share this wonderful comment with them, they will appreciate this! We appreciate that you continue to choose us when you come to Fredericton, and we look forward to seeing you next time.

"High Price, Loud Guest3 ."

1
19/06/2016

A high price, not worth it. A room 3 doors down had screaming teens all night. Front desk was advised - didn't help. I won't be staying again. Front desk said they would provide a refund -- never did.

"East Coast Motorcycle Trip"

4
19/06/2016

Very friendly staff offered us the Bar wine bottle cork remover and a couple of wine glasses from the bar, that was closed due to personnel issues. The front desk staff ordered us a taxi and even confirmed our choice for dinner as a local favourite. Overall would stay again,

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Garantje

"Extremely Helpful Management and Staff With Large Group Reservation"

5
17/06/2016

For our wedding we had reserved 6 rooms for our guests coming and going on various days. Hotel management and staff made this a breeze and everything went smoothly. Guests were beyond impressed with the customer service, rooms, pool area and the breakfast. Everybody had only positive things to say.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear kpjkilbride, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. I hope all went great with the wedding. Looking forward to welcoming you back again soon. Travel Safe

"Good Location near the Mall but still need a car"

5
16/06/2016

The Hotel has very friendly and helpful staff and is located well near the center of the city.Has a vast parking lot and is in a quiet location. The Breakfast is very good and starts at 6 am in the morning and they have a bar that opens at 5 PM at night.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Stephen K, Thanks for staying at the Best Western Plus Fredericton, and for sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe!

"nice but pricey"

4
15/06/2016

nice hotel, friendly staff , but over priced. good location. nice room , comfy beds. breakfast was just ok.. although we didn't use it pool area looked to clean and spacious but you can probably get just as nice for less money.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear David K, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"No hot water!"

2
15/06/2016

After a long flight I was hoping for a hot shower before bed. I was disappointed to see there was no hot water! Called the front desk, they said that they were aware of the problem, and there is nothing they can do until the technician comes in next morning at 7AM. I understand things break, so I went to bed. Next morning (6AM), I tried my luck again, and was surprised to get hot water. When I asked the front desk, the manager said that all he did was to reset the heater in the morning!!! I understand – and accept – the explanation of a broken heater, but not having the knowledge or initiative to reset a boiler is unacceptable from your night-time manager. VERY poor service, not up to your standards.

"Comfy beds"

5
06/06/2016

Hotel is nice and beds are very comfortable, my wife slept well all weekend long! Breakfast was delicious and the staff were very helpful and knowledgeable. If I could stay at the Best Western Plus every night, I would!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Travis S, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff being helpful and knowledgeable! We are looking forward to having you and your family stay with us again soon. Many thanks and safe travels.

"Okay place to pull off to as near the highway"

3
01/06/2016

This hotel was pretty standard. We had a suite as we were travelling with family. Our nephew said the pull out bed was good. Our bedroom was comfy. Used pool but not hot tub. Breakfast was fine in the morning.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear MindVisions, Thanks for staying at the Best Western Plus Fredericton, and for sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Your typical Best Western"

4
18/05/2016

The hotel was nice and new. It is a typical best western experience and the breakfast bar was more than adequate even for someone like me who has very challenging eating restrictions. My main issue is that while this is a newer location, it is very awkward to get to because of how traffic is routed through that part of town. Also, the hotel has gotten rid of the white duvet style bed coverings and went back to busy dark decor (probably needs less washing to look clean?). It's supposed to be better design but to me, i really feel that a quality hotel provides white linens. So, just that alone dropped my rating down a point. The beds were very comfortable and the bathroom was exceptionally clean. Every time I'm in Fredericton I'm awake and tossing and turning until 12 because there are always loudmouths who seem to want to tailgate in the parking lot with a box of tim hortons donuts and a hundred friends. It takes everything I can do no to scream out the window at them.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear WendyWalters Thanks for staying at the Best Western Plus Fredericton, for sharing your comments with the traveling community, and for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff! We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Clean and quiet"

4
16/05/2016

Typical Best Western style, although the room was a little crammed, it was clean, nice and quiet, convenient to the highway, airport and business district. Had to go to the Delta for dinner. Staff were friendly and efficient.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Three G, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We also appreciate the comments about our rooms being clean, nice, and quiet. We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great service and very accommodating"

5
15/05/2016

My husband and I spent a week at the Best Western plus. We found the rooms to be average in size and amenities. The rooms were kept clean and well stocked. What we found most exceptional about the Best Western Plus was the level of excellent customer service. The staff were all helpful and accommodating to every request we made. They were friendly and welcoming. We look forward to returning.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Jennifer W First and foremost, thank you for staying with us. It was a pleasure having you and we are very happy to hear your stay with us was a excellent. Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank you for the amazing review!

"Great Stay"

5
09/05/2016

I was at the Best Western Plus last weekend and this was our second visit since last year and I found that it offered all the comfort expected from a quality hotel. Clean and comfortable rooms, good service and excellent free breakfast with lots of seating to accommodate plenty of people. It is located a bit out of the way but still close enough to most shopping and restaurants but a bit farther from downtown which was OK with us. All around great hotel. We will definitely return.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Gilles R, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We appreciate your good comments about the rooms, staff, and breakfast! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Staff and room"

5
07/05/2016

When upon my arrival , the staff were above and beyond. Great staff ! i had mu fur baby (lab ) gemi with us and the staff greeted Gem like she was the child of the family . The only issue was , I had to pay money for my stay , and well Gemi she got treats and a bag for when she was outside. I didnt get no little treat bag . haha! Great room ! Awe the bed , was so comfy , the shower to die for. Breakfast in the morning was wonderful and so neat and tidy. Thank you Best Western for your hospitality . I will be staying again , on my trip back to Fredericton.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear 774Natalie, Thanks so much for the review. We're glad you feel our staff treated your fur baby like family, because they are! We appreciate the very nice comments about the rooms being clean and comfy as well, we look forward to seeing you next time.

"Best Fredericton hotel"

5
06/05/2016

Best Western Fredericton is the best place to stay in Fredericton. Very convenientely located, this an excellent and well maintained facility. Rooms are spacious and the bed very comfortable. The staff are very friendly and polite. I have stayed at this location for several years on a regular basis and was never dissapointed and always enjoyed my stays.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Andre P, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We appreciate your great comments about the rooms being spacious and the beds comfortable. Thank You and looking forward to welcoming you back again soon.

"Excellent !!!"

5
30/04/2016

From our arrival to our departure ... all employees from the front desk to the breakfast room ... everyone was very welcoming and so helpful with directions and restaurant suggestions. The hotel is clean, the beds are very comfortable. We stayed in the new part of the hotel and requested the same room for our return to Fredericton.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Jacinthe G, Thanks for staying at the Best Western Plus Fredericton, for sharing your comments with the traveling community, and for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff! We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Great Hotel and Great Staff"

5
24/04/2016

I stayed at Best Western Fredricton for 3 days for a conferance . Upon arrival I was treated very well with friendly staff at the front desk with speedy check in . The room I had was a king bed executive suite with a fire place . The room was quiet and the bed was extreamly comfortable . It had a nice Coach that i could sit on and watch TV at night instead of sitting on the bed . only complaint was the TV remote did not work very well but if I want to I could have got a new one down stairs if I had to .

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear MikeySackvilleN_B_, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Comfortable and well located"

4
13/04/2016

I have stayed at this motel often when in Fredericton for business. It is well located, especially with the new round-a-bout connecting Bishop drive to Smythe street. The staff are friendly and helpful. The breakfast is adequate and the rooms comfortable.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Robert N, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! I will be sure to share your comments with our team. We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Comfortable beds"

4
10/04/2016

Stayed here two nights Mon & Tues. All staff were friendly and helpful. Room was clean and spacious. Bed was really comfortable and for me that's the best thing. Breakfast was good - lots of selection and a good seating area.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear SandySue123, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great Stay"

5
29/03/2016

First and foremost, this hotel is good value for money. The staff were all excellent, very courteous and professional - to include the reception/check in as well as in the breakfast room. The rooms were well-appointed, clean, modern and comfortable. The bed was excellent and I had a better sleep here than at other, more expensive hotels. Wifi connection worked well. The breakfast was good - although you may wish to try to avoid the peak times. While the staff were wonderful, the same can't be said for some of the greedy and rude guests - but that is hardly the hotel's fault. If you don't need to stay in downtown Frederiction, this hotel is an excellent option. There is plenty of free parking...always a plus!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Adam H, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great place to stay"

5
23/03/2016

Stayed at this hotel on many occasions, business and family. Extremely clean, well maintained and very nice. Staff is always bilingual and always give the best service. Price is also good, nice pool and gym. Great hot continental breakfast. Bed and pillows very comfy. Quality hotel, very well built with sound proof rooms. Will definitely return!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Vicky L, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities like our pool, gym and hot breakfast. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Friendly, caring staff, comfortable stay"

5
22/03/2016

I was in Fredericton last summer for a funeral. Sad event, but what made the whole experience bearable was the wonderful staff and hotel amenities at this Best Western. Maybe it's the Maritimes, but there was a real warmth and charm to our stay,including the reception. It made this family gathering a very special event.

"Awesome hotel!"

5
20/03/2016

Very pleased with the service at this hotel. It is usually the place we stop at when we need to sleep over in Fredericton. The rooms are spacious, clean and a convenient place to sleep for the night. Great breakfast as well!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear linto365, Thank you for the nice comments about our hotel being clean. We also appreciate the nice comments about our breakfast! Many thanks and safe travels.

"Sad Vacation"

2
20/03/2016

We booked our room in advance, but our trip was impacted by how busy the hotel was. Check-in seemed frantic as the employee was not prepared for the large crowd. The lounge was not open during this weekend, which was quite disappointing since it is advertised throughout the hotel and in the rooms. Hotel was nice enough, aside from the dead bugs in our window and the dirty pool.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Nikki M, Thank you for your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very good value"

4
20/03/2016

My #1 choice in Fredericton. The location is great, it's easy to access. The rooms are clean and the staff is very friendly and helpful. Also booked a meeting room and it was a great room with a lot of natural light. Again the price was really fair and our group wasn't disappointed. Will be using their services again.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Eric B, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Needs To Better Control Children Guest"

3
19/03/2016

I read the Tripadvisor comments before I arrived on March 18, 2016. The theme was common, the hotel was not doing a good enough job controlling children screaming and roaring in the hallways and controlling the elevator access. That is STILL a problem during this visit. Parent should be told that their children can not run freely in the hallways, banging on every door along the hall as they go. I have been a Tripadvisor contributor for a very long time and this hands down is my worse experience at a hotel or at least it was until Pier at the front desk took action and moved me from Room 407 to Room 1018, once I had enough and complained to him at the front desk. Although kids were still going up and down on the elevator, it was much quieter than the 4th floor. I get that the Best Western has to make money but it should not be at the expense of other paying guest that have to put up with this nonsense. Other hotels that I have stayed at had kids as guest but in this case it is poorly managed. I blame the parents for this but ultimately the hotel is responsible for the guest experience and in my opinion, Best Western Fredericton is failing to do so. On a positive note, staff are awesome. Pier saved the day because this review would have been much worse had I been kept up all night with kids banging on my hotel room door. There needs to be controls put in place so that parents are aware of what is expected when they come here. I would think the front desk is a good place to do that when they check in. This is a good hotel but I fear if they do not get the kids under control here, it will be a tough sell for future guest. I would be very hesitate to return even with the room change. Breakfast was good. Breakfast area was not too busy at 6:30am, so there has been small improvements from previous reviews. Staff are great. Breakfast is good and finally this hotel has to work on controlling the kids that are guest here, or people will not stay here. Plain and simple. There is no excuse for kids to be in the elevator ALONE riding up and down holding other guest up. There is no excuse for kids running in the hallways knocking on hotel room doors bothering other guest. The responsibility falls on the Management of this hotel, and it is my sincere hope they fix this before it is too late to save their future business.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Mike C, Thank you for taking the time to convey your comments regarding your recent experience with the Best Western Plus Fredericton. We are happy to hear that moving you from 407 to 1018 helped the situation a little. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel's management team, and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Again, please accept our sincere apologies. We hope you will continue to use us as your lodging of choice, and look forward to welcoming you back in an effort to provide you the level of service you expect from Best Western Plus Fredericton.

"Great hotel at a horrible time. "

3
12/03/2016

This is an excellent hotel. I have stayed at this one and the one in grand falls many times and is owned and operated by the same owner On this occasion I feel the hotel struggled as it was full to capacity and was hosting a hockey team which made it rowdier than usual. The kids were holding up and playing in the elevator with no consequence and the morning breakfast was simply a nightmare. The poor staff tried to help people along but it just was not happening. People were hoarding tables and even the conference area was full when we went. I truly love this hotel and would stay here anytime but when it will be full to capacity I won't. The staff just can't handle this amount of people. Hopefully next time I return this issue will be resolved. I will certainly be asking if a hockey team is present and more importantly if they are equipe to handle a full to capacity hotel.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Eric D, Thank you for your comments about both our properties, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Unruly Children - No recourse through hotel"

2
10/03/2016

The only bright spot is the cleaning staff...very friendly and very clean. I left them a tip at the front desk. Front desk staff seemed unable (for some reason) to adequately address the running in the halls and loud noise issues for those of us needing sleep. We were moved from 214 to 2040 to reduce the noise. We assumed the "business" section was for business people but there were plenty of noisy kids and dogs there too. Business should be for business only. Do not mix parents with children and business guests...period.

"Getaway weekend with grandChildren"

5
07/03/2016

I thought the hotel was great. It was very clean, inviting and the staff was very friendly. I had my 3 grandchildren with me (4, 5 and 9 yrs Old) the pool was clean and small enough for the kids. The only thing was there was a hockey Tourament going on and the other kids were jumping off the sides and nearly landed on the younger ones. The issue being that the parents should have been more respectful of the other guest trying to enjoy the pool area. I know the pool is video so the staff should have came in.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Laurie T, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us and that your grandchildren were able to enjoy our indoor pool! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Won't stay again "

2
29/02/2016

We were three adults ( husband, mother and myself) that were in the city just for one night. I'm normally very picky when it comes to hotels and always do much research before making a choice. The hotel looked clean and offered a free breakfast, hot tub, bar and swimming pool. Seemed to fit the bill. When we arrived we realized we forgot our swimsuit so we headed out to purchase a couple. When we arrived back at the hotel we noticed there were suddenly kids everywhere. .apparently there was a sports tournament going on, which is fine however it would have been nice to be advised before booking as we probably would have chosen a different hotel. I have kids so I am not anti-children...however the pool and hot tub were so crowded that we couldn't even think about getting in ( waste of money for the bathing suits) , the elevator was constantly held up which made it quicker to take the stairs, there was running up and down the halls until well after 12 pm. We went to the "bar" which was actually just liquor being served in what is used for the breakfast room. I ordered a tom Collins, which was on the menu but returned it because it was terrible. The bar tender admitted he didn't know how to make it and was happy to replace it with a beer. Not a big deal but just seemed to be one more plan that fell through. We went down the next morning for breakfast but there were so many kids in the breakfast room we decided to wait a bit, returned an hour later, new group but still to many kids to even think about getting a seat so the " free" breakfast ended up costing us 45.00 at a nearby restaurant. We mentioned to the person at the desk that it would have been nice to know that there was a tournament staying there and he said " we don't feel it is important because it is common in the winter " well note to self the next time we are in fredericton we will ask, however it won't be at this hotel !

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Kathy G, Thank you for your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bestwestern is awesome"

5
13/02/2016

This Fredericton Bestwestern Plus is always a great place to stay and the staff always very pleasant. The quality of the rooms is well above average and the consistency in the overall quality of my stays make it the only hotel I consider when going to Fredericton. I have never encountered any problems with any of my stays at this hotel and it lives up to the high standards associated with the Bestwestern chain.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Andre P We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We strive to provide the best experiences for our guests and we're happy you enjoy our service. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Very Clean and Comfortable"

5
01/02/2016

I recently stayed at the Best Western in Fredericton during a business trip, my family came with me. The hotel was very clean and comfortable. The room was quiet. The continental breakfast had a lot of variety and the food was good. The pool was in good shape and was clean, but it was a little cold.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Kristen M, Thanks so much for the review. Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff! We appreciate that you continue to choose us when you come to Fredericton, and we look forward to seeing you next time.

"quiet roomy and clean"

5
24/01/2016

rooms were very clean, windows open for fresh air ( a wonderful feature) the heating cooling was very responsive and adjustable, a full hot breakfast, reliable wi-fi, beds were extremely comfortable in a spacious room, easy and large parking lot, great hotel

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear jensam57, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Great experience"

4
24/01/2016

Staff is great, room is clean and quiet and bed is very comfortable.nsod8chai9hivhsfvh9zdfrh098aeruv0ar8vhvh0swcjqdxiouesch9adrh0bvst0bhj0ab0i9bvja-0ee-09vj0aer0vrj0r0vh0swech0shchCHAhc0cj_)cv-vksw0vk=v\\\\vrk-\\0vj 0pj sd0cvj \\-c\\d-c-svk-k-vkkv=[v-fv

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Mike R, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff! Many thanks and safe travels.

"Love this place"

5
16/01/2016

Very clean. Staff are great. Always housekeepers around-very helpful. Breakfast is awesome! Great location..has a pool and hot tub. Much better then saint john or moncton location. The only thing it could use is some modern touches. It's beautiful if you like the red and gold look. Other then that I wouldn't stay anywhere else in the fredericton area.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Megan V, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis and we take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. Thank You.

"Long term stay"

5
11/01/2016

The family (6 of us) had to plan for a long term stay 3 - 4 weeks and best choice we could make. Clean rooms, excellent service, great breakfast. They made us feel at home. I would definitely stay again at this property or chain.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear FinlayBeaton, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, happy you liked the breakfast. Thank You.

"Great Valie and Service"

5
08/01/2016

I have made Best Western Plus my new home away from home. Always clean and great service. Beds are the most comfortable of all places I have stayed. Great bathroom and internet service as well. Fast check outs. Very happy I tried out the hotel and will book all my business and pleasure trips with this establishment.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Russ L, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy to be your home away from home. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"nice hotel"

5
06/01/2016

only thing the hot tub was dirty, the breakfast was amazing.the room very clean and smell good. close to the mall.the staff are amazing spoke french and english its a plus.the next trip we take to fredericton that will be our first stop.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Luc T I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Best Western PLUS Fredericton Hotel & Suites"

4
04/01/2016

Rather newer hotel on South side of Fredericton with easy access to city and surrounding area, as well as shopping and restaurants. Relatively good value for your money. Clean. Complimentary Breakfast. WiFi and Internet.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Wiiliam W Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Some improvements needed"

3
28/12/2015

On the plus side, customer service was extremely satisfying. Staff was pleasant, polite and helpful. On the downside, the rooms on the 1st floor were small and cramped. The beds weren't comfortable at all. And a minor detail for safety concern is that the phone in the pool room which was for emergency and room calls, didn't work at all. Over all, excellent job for the staff, but the ball seems to have been dropped by management.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Brian J, Thank you so much for your comments. We value your business, and hope you return soon. I would like to apologize for not exceeding your expectations with us. We have taken your concerns to heart and will be addressing all of these concerns with the appropriate managers to make sure an experience like this is not encountered in the future.

"EXCELLENT QUALITY HOTEL"

5
21/12/2015

This hotel is a A+ on all aspect, the staffs are friendly, the rooms are clean and nice, and they include HOT breakfast in the price, wich is nice. there is a nice pool, and a bar. This hotel is the best bang for the buck in my opinion, you can find cheaper but, you'll have cheaper, like having cereal and muffin for breakfast instead of hot eggs,sausages waffles or beans

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Sylvie B, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Best Western / Fredericton"

5
19/12/2015

Always a great experience at Best Western Hotels and it is always my choice before any other. I always appreciate the helpful staff and the cleanliness of the rooms and especially the bathrooms. The location is central to the shopping district and movie theater.

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Chris & Alice K, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Very nice hotel to stay at."

5
18/12/2015

This is an excellent hotel to stay at in Fredericton, NB. Nice decor, very clean & well appointed rooms. Staff were very helpful. Reasonably priced for what you get. I would definitely stay at this hotel again.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear petergG4306EN, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Enjoyable stay in Fredericton"

4
16/12/2015

We stayed here 5 nights on our house hunting trip. The Best Western is a great functional hotel, little away from the buzz but room comes with free Wifi, mini fridge and microwave. Friendly service and complimentary decent breakfast makes me want to come back!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Anett1974, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy your stay! We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Enjoy your new home!

"This is now the place we stay while in Fredericton!"

5
13/12/2015

This is our second time here. The staff is awesome!!! Came down for a soccer tournament. With games schedule all day Sat and Sun, they we're very nice to give us a late checkout on Sunday so we didn't have to leave the room early morning. Rooms are very clean, bed super comfortable and nice breakfast. Staff we're all bilingual :-) I strongly recommend this hotel for families!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Colletteangele, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you.I appreciate your comments and hope the soccer tournament went well. We take pride in our Fredericton hospitality and we're happy you enjoy our service. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Excellent "

4
10/12/2015

Stayed one night while traveling to Halifax. The hotel is situated conveniently close to the highway & an easy direct drive to the city centre. The beds are great & the room was clean and large. The breakfast was quite satisfying also. Plenty of parking. A shopping centre is just down the road also.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear SLMarket, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"A home away from home"

5
10/12/2015

I stay at this hotel every time I am in Fredericton for either business or pleasure. The hotel consistently provides excellent and superior accommodations and amenities. The rooms are spacious, ultra clean and well designed.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Andre P, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're happy you enjoy our service and on-site amenities. We hope we have the pleasure of seeing you again soon.

"Amazing Customer Service"

5
09/12/2015

This is the best in class in customer service. You can really feel the staffs commitment in ensuring your stay is the best. No matter how many times you go, its consistent.. And they even remembered my name... Love it! Good job!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Francine D, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon.

"Away on Travels from the USA"

5
03/12/2015

I'm telling you, this place 'takes'care' of you. Upon check-in,a Friday evening on the 20th of November 2015, the young lady was very professional with the slight influx of check-in's. Once we were in the room assigned, beautiful and clear,my allergies took hold. Eyes draining, coughing and blowing my nose. Turns out, the 1st floor they also allow as 'animal friendly' travelers. I asked if there's any room they 'don't ' allow people with pets, as this was already obvious I would be having a rough stay if not. The young lady quickly set us up with another room, asked us questions and took it seriously. No additional charge. I will say, she went above and beyond with what we were given for a room.Nice electric fireplace, dual shower heads, very comfortable king sized bed, quiet . Best of all, my allergies cleared up. I wish I could remember her name, I hope the review will help pinpoint which employee it was, that she be given some sort of commendation for her professionalism to keep in her record for her career as one who strives for excellence. Thank you for making my stay comfortable, pleasing and returnable.It was much needed get-away from my crowded homefront of noise and lack of privacy.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Leila B, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoyed your stay, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am!. Looking forward to welcoming you back again soon. Travel Safe

"Nice Hotel"

4
02/12/2015

The hotel was nice overall. I would go back for sure. It's a little outside the downtown core but close to shopping. The staff was great. The lounge had a good selection of drinks. Only thing missing was food options. You'll have to leave the hotel for lunch or supper but breakfast was great.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Sam D Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton and that you would recommend our hotel. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Never disappoint!"

5
28/11/2015

I frequently need to stay in Fredericton and the Best Western Plus is my go to hotel! Very nice rooms and warm welcome from the staff! I would recommend this hotel for everyone passing by Fredericton!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Sam D, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"The good and the vad"

3
22/11/2015

I had a very comfortable stay here, a couple of times. The fourth floor rooms are spacious with fridge and microwave. Bed was very cozy. Staff was great. Breakfast was good. Check in and out was easy. Rooms are well soundproofed. That was the good. If you don't need technology on your travels, stop reading. But if you need decent internet and television, this hotel may not be for you. First, they use satellite dish television (a dinosaur in the hotel industry). That means that if it is raining hard and you're stuck in your room, you will be watching nothing. That's what happened to me. I missed cable, it simply works. As for the internet, I'll just echo what other reviewers said, the Internet service is slow, oh so slow. In this day and age, a decent hotel with clearly a lot of business travelers has to have good internet, by hotel standards. And the Best Western fails here. I can only assume that the ownership is trying to save money with dish TV service and inferior Internet. If they improve those two items, this hotel will be as good as other hotels in the area. But next time I'm in the area on business, I'll give a try to the new hotel down the street. Sorry Best Western, I love your chain, just not this hotel for the above reasons.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear ATidalBore, Thank you for your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to apologize for the internet and television service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Comfort and tranquility"

5
22/11/2015

This hotel may be the finest in Fredericton with the staff friendliness and quiet, clean rooms. Staff are friendly and polite and the breakfast ranks the same as other hotels offering a continental breakfast. The only place that I will stay when travelling to Fredericton on business.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Ron A, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton.Travel Safe !

"A pleasant stay in a well-run hotel"

5
21/11/2015

I stayed here for two nights with my fiancé during our trip across Quebec and New Brunswick. We had a king suite, which featured small but comfortable rooms – one small bedroom with a king sized bed, and an adequate sitting room (with a fridge and microwave). Overall, the property seems new and well appointed. The staff were friendly, and the service quite good. Free breakfast with the usual hotel type fare was available from 6-10 AM. It would have been nice to use real cups and bowls rather than Styrofoam and paper. There is a saltwater swimming pool, but that area has a strong smell of chlorine that drifts up to the second floor (for those of you with sensitivities to strong chemical smells). Since this was days 5-6 of a 10 day trip, we used the laundry facilities, which were clean, inexpensive, and efficient. The cleaning staff, by the way, were often out and about on our floor, and very friendly. We were our satisfied with our stay and would definitely return to this hotel.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear oteaatea, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Enjoyable stay"

5
20/11/2015

Would highly recommend. Excellent service! Staff was very friendly, and helpful. Rooms were clean, comfortable bed, etc. Nice pool area and kitchenette/lounge. Close to mall and restaurant. Really enjoyed our stay and will definitely be back.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Michele L, Thank you for the nice comments about our hotel being clean and comfortable.We also appreciate the nice comments about our staff! Many thanks and safe travels

"Very clean"

5
13/11/2015

Comfortable beds, very clean and hot breakfast. Courteous staff. Two thumbs up!! Would definately go again. Very close to shopping malls and close to nice restaurants. Highly recommend.Breakfast could use an upgrade boiled eggs werent the best and scrambled eggs not cooked enough for my liking. Great coffee

Ryan M, Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Chantal M, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff! Many thanks and safe travels.

"Best Western is quality"

5
10/11/2015

This hotel is very well situated close to the highway and in proximity of several restaurants by car. The bar area is also nice to sit down and have a quick beer. The rooms are spacious and well organized. Best Western Plus is synonym of excellence and offer great places to stay whether travelling for business or pleasure. By far the best hotel chain in this category.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Andre P, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Vacation Stay"

5
03/11/2015

Very clean, modern amenities. Helpful and courteous staff! We loved our stay! The breakfast was really good with healthy choices. The location was near the shopping malls . We would definitely use this hotel again when we are in the Fredericton Area.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Jacqueline R, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Pleasant, pet-friendly stay"

5
31/10/2015

The Best Western Plus Fredericton is a pleasant, pet-friendly hotel with interesting decor and very friendly staff. We stayed here for 1 night on our way home from a US shopping trip and had an excellent stay. Although the room itself was rather small, the beds were comfortable, the sheets were nice and the hotel was clean. The hotel staff was very accommodating and I was pleased that they allowed pets. Although I do not remember the exact charge for having a dog there, it was reasonable. I would highly recommend this hotel for your business or personal needs!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Pierceba, Thank you for taking the time to leave such a positive review. We are glad to hear that our hotel has now become your capital city pick! It is a delight to know that you thoroughly enjoyed your stay with us and enjoyed the different amenities the hotel has to offer. We look forward to welcoming you back soon! Travel Safe

"Happy Camper"

5
30/10/2015

From the first impression to the last, it felt good. I took my niece and nephew with me and they also thoroughly enjoyed their stay. I think the ambiance was in part due to the warm nature of the employees and although I forgot to get names, the young lady at check out, the two ladies at breakfast, and the gentlemen bar-tending earlier who guided us correctly. Professional but not stiff, it felt natural.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Tracie J Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Excellent budget hotel"

5
28/10/2015

I was wary of staying at a Best Western but upon arrival when I was greeted with a very friendly hello and when I saw my room I was very pleasantly surprised. I had a king mini suite that was clean and very comfortable. Because the bedroom area is at the back of the suite I didn't hear a peep for the three nights I was there. I thought I would be up all night as there was a team of some sort staying there but even in the living area of the room it was fairly quiet. Room is nicely appointed and the shampoo, lotion and soap is great quality. There is a Keirig in the room with both paper and ceramic cups. Bed was very comfortable and there were lots of pillows which I love. The room was very clean. Even the carpet was clean which is rare in hotels. I will be recommending this hotel to anyone I know who is staying in Fredericton. Staff was friendly as well, always a hello when you passed them.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Laurie3950 Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton and that you enjoyed the cleanliness of the room. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Very nice"

5
27/10/2015

This was my second time at this hotel. Both times I was on 3rd floor in their new section. It was very confortable, very very clean, large washroom with walk in shower. If you are a bath person or need a bath for younger children, be sure to sure to indicate this when you book your room. If you forget someting at home, they have that covered as well. Nice complimentary breakfast as well. They make sure that it is always full and never run out. I would highly recommend this hotel.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Debbie L, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities and we work on our breakfast offerings on a regular basis We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Great service"

5
26/10/2015

Very satisfied!!! Helpful and friendly staff. Beautiful decor and extremely clean. Good breakfast and great location from the city. Thank you for the excellent service we will be sure to come again because of the positive experience we had...

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Tanya B, Thanks for staying at the Best Western Plus Fredericton, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Fredericton. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Exceptional Hotel"

5
25/10/2015

By far the best BW hotel I've ever stayed at. Reasonable rate for the very spacious and lovely rooms. Beds were very comfortable, linens were fluffy and clean, rainhead shower in bathroom, huge breakfast selection and extremely friendly staff. I highly recommend this hotel. Close to grocery, restaurants and 5 mins to downtown without downtown prices. A pleasant stay for weary travellers.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Jess S. Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Very happy with our stay"

4
24/10/2015

Stayed here one night with the family while on business. The staff were very friendly. I asked for late checkout and they accommodated at no charge. The pool was nice and gave the family something to do while I was out, but the hot tub was a little cool. The full breakfast was excellent. It's not really walking distance to anything, but is only a couple minutes drive to the mall. The price was reasonable. The rooms were very clean, and bathrooms were excellent. Sure the lobby was small, but who hangs out in a lobby? Overall we had no complaints, will return! Oh just one complaint, the Internet speed was crap, and I even lost the signal a few times before giving up - thus 4 stars, otherwise would have been 5.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear PrinceAndrew We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities as well as the breakfast. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Great Family Hotel"

5
13/10/2015

First time staying at the BW F'ton. Very family oriented; clean; great pool; amazing continental breakfast (loved the DIY waffle bar); quiet. Am now a BW Rewards member and will be staying at other BW's in future as our preferred!

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Gail A, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities, those waffles are the best! We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Comfortable stay."

4
12/10/2015

We stayed here on a family vacation. My son and I made use of the pool which is a nice addition but a little in the small side. The room ans beds were very comfortable. My only complaint was that the lobby is very small. A bus tour arrived just after we checked in and trying to get out the front entrance was a challenge.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear DWhalen, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us and that you were able to enjoy our indoor pool! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Always impressed at the Fredericton BW."

5
08/10/2015

All my stays here are great. Friendly staff at the front desk. Rooms are always very clean. I don't have to worry, every time is a delight. Good acess to shopping and restaurants a short walk or drive to all amenities. lots of parking.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear timhW3639RG, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"East Coast experience"

5
08/10/2015

I'm one of 'those' hotel customers who likes things clean and quiet with a comfortable bed. The comforter/quilt/duvet on the bed in room #113 is really heavy. It made it difficult at times, to get comfortable but that's the only criticism I have for this location and this hotel. Stay here....you won't be dissatisfied.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Diana D, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Good modern hotel"

4
08/10/2015

I planned a trip to Fredericton on short notice and needed a hotel where I could stay along with a friend. I chose a suite so that we'd each have a room. The Hotel is a bit south of the city in what I consider "strip mall hell" but is easy enough to get to. As we were in a suite we were directed the "luxury tower" which is kind of laughable as I think it is only three or four stories. The hallways and rooms are bit over the top in brocade and heavy furnishings. The suite we had was very clean and modern and well equipped (i.e. two TV's, a fridge etc.) The only thing I didn't like was that the sink was off the living room rather than the bedroom or as part of the bathroom, which doesn't feel to private. The living room was a bit noisy as it was near a door in the corridor but it quieted down fairly early so my buddy had no trouble sleeping. My room was quiet also. The breakfast was more extensive than I expected and they had gluten free break which my friend appreciated. Checking in and out was easy. I had prepaid the room to get a good rate, so that may have been a factor.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear David A, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great hotel chain"

5
05/10/2015

Best Western Plus is a great chain which always offers very high quality accommodations and at very competitive prices. The rooms are superior for their comfort and configuration and the Fredericton hotel is well located near restaurants and shopping mall. As always, a big THUMBS UP to Best Western Plus Fredericton

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Andre P, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Fredericton hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"One Night Stop on Road Trip"

4
30/09/2015

We had a very pleasant stay. Service was very friendly. Breakfast was suitable. The beds were very comfortable, which was nice after a long day of driving. The only "con" was that the towels were a bit worn out, but other than that this was a good place to stay.

Ryan M, General Manager at BEST WESTERN Plus Fredericton Hotel & Suites, responded to this review
Dear Hilary L, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff. Many thanks and safe travels.