ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Fort Lee, Fort Lee

3.5/5  - basé sur 367 notations.
2300 Route 4, 07024-3212, Fort Lee, United States - See map

There's no reason to overpay while visiting the City that never sleeps, when you know about this Fort Lee hotel just minutes from the city. New Jersey hotels close to Manhattan are true gems. This Fort Lee hotel has everything you need for a fabulous vacation. MetLife Stadium, Times Square, and Yankee Stadium are all just a short drive away. You'll experience the best in service, and clean, spacious rooms at a fraction of Manhattan prices. Save that vacation fund for some fantastic shopping or dining. Visiting New York City is a must to check off your bucket-list. However, some hotels close to Columbia Presbyterian can quickly drain your pocketbook. Choose wisely and select this Fort Lee hotel for your big city travel accommodations. The Statue of Liberty can be seen as you drive or take a short cab ride from your comfortable room to the heart of the Big Apple. Travelers seeking out hotels close to Farleigh Dickenson University are in for a real treat. If you're traveling on business or touring local campuses, why not indulge a little? Corporate business travelers in town with General Electric, Siemens, Unilever, and Deloitte to name just a few deserve only the best. Visiting Yankee Stadium and going to Columbia Presbyterian are a couple of sightseeing ventures that you should carve out time for. Of course, every traveler needs a hearty breakfast to start the day. Breakfast is complimentary and includes steaming hot waffles, stacks of fresh fruits and pastries, endless cereal and yogurts, and chilled juices and 100% Arabica coffee. Now that's getting up on the right side of bed. Welcome home to your Fort Lee hotel where comfort, quality, and service is our foundation. Friendly staff members are happy to give you tips on must-see attractions. What are you waiting for? Reserve a private room at Best Western Fort Lee for a divine stay near the city!

Best Western

Hotel Fort Lee

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 365 guest reviews
NOTE ISSUED
Excellent
81
Very Good
132
Average
73
Poor
46
Terrible
33
REFER TO NOTICE
Business Business
61
Couples Couples
86
Family Family
134
Friends getaway Friends getaway
35
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"fun!"

4
31/08/2018

my service was great, its a very comfy place, is quiet, secure, and friendly. I cant wait to utilize this service again. I had a small issue, but the staff was quick to get it fixed, breakfast was good, but most of all the staff is very helpful, friendly and kind.

jonnyrh, Owner at Best Western Fort Lee, responded to this review
Thank you for your feedback. The management team takes pride in providing excellent customer service. We are so glad you enjoyed your stay with us and hope to see you back soon. Respectfully, Jonathan

"Great place, great location"

5
04/08/2018

The hotel made us feel at home at check in, provided us with information related to our next destination. Great service, great location and great staff attention to the customer. Room was great. Locaton was excellent for other activities, good base for visiting the New York City - New Jersey area.

jonnyrh, Owner at Best Western Fort Lee, responded to this review
Thank you so much for your feedback. We look forward to seeing back soon. Respectfully, Jonathan

"Nice stay"

5
30/07/2018

when i checked in i was greeting warmly. Throughout my stay was nice...seems like they are renovating but it did not affect me. When i came down for breakfast i could not believe the size of the room. Its the same area I checked in but the food and service was nice.

jonnyrh, Owner at Best Western Fort Lee, responded to this review
Thank you for your feedback and business. We are glad you enjoyed your stay. please know we are going to enlarge our lobby to make the breakfast room much larger. Respectfully, Jonathan

"Excellent location for close to NYC Travel"

5
29/05/2018

This property is located near the GWB and all major highways leading into New York City and beyond to New England. The hotel is managed well, and continues to be improved with each visit I make. Morning breakfast supplies just enough to get one started for the day. I found the staff to be extremely helpful, and it was clear to me that they were willing to do all to they could to make guests feel comfortable..

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you so much for your feedback. We look forward to seeing you back soon. Respectfully, Jonathan

"Needs Major improvements"

2
15/05/2018

The place is being renovated, while I was there the water pipe burst and they shut off the water in my room. The renovations are not being done up to par. Liked the location, but that's all I can say.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are almost done with our extensive renovation and hope you will come back and give us another try.

"You'll definitely get what you pay for!"

1
15/05/2018

I frequent Best Westerns quite often for work as a Travel Agent and this time I was visiting home for Mother's day weekend and needed something quickly accessible from the city yet cost effective as I only needed somewhere to rest and wash. Upon arrival, it's not the most impressive- dashing from speeding cars on the highway isn't ideal for getting to the location but that's not the worst of it. I was given a room with a filthy bathroom initially and asked to change rooms, next room had ants everywhere and there were no other options so I was stuck with that. Not being a fan of bugs in any form, it did not make getting ready between my weekend shenanigans fun at all. Toothbrush had to be thrown out and replaced because ants wants to frequent every wall and counter once the lights go out. I'll be sure not to send any of my clients visiting NY/NJ there ever.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
We are so sorry for you experience and have shared your comments with our team go avoid this from happening again. Are professional extermination company was called right away to eliminate any and all issues.

"Value for money, but not great"

3
07/05/2018

Our double room at BW Fort Lee was clean and comfortable, at a regular online price with free parking that is a bargain for NYC. It is a quick run across the George Washington Bridge from northern Manhattan and the Bronx. I have not stayed at its main competitor, the slightly more expensive Holiday Inn across the highway, but the BW Fort Lee seems a good choice for the budget conscious. The room and the two beds are large. The TV and internet worked fine. The bathroom was clean and had a nice large mirror circled by lights that worked well for my wife putting on makeup. The fan kept it from fogging when we took showers. The layout of the bathroom is a little awkward, with the towel rack more than ten feet from the shower at the end of a little nook with the toilet, and the water is more warm than hot. But it all worked. The breakfast is chain motel in variety, but it seems this BW does not use the BW for its food supplies. Some of the pastries were excellent, some not so much, and the tater tots were taste-inedible. Scrambled eggs and sausage links were standard microwave fare, and the waffles were batter-pour normal. Better coffee than usual. For less confident drivers, its roughly 60-degree right turn and narrow entrance directly off a busy highway might be challenging. The hotel layout is a lengthy one-way street, making it a long walk to breakfast and checking out. Staff was very friendly.

Best Western F, Operations Manager at Best Western Fort Lee, responded to this review
Dear James M., Thank you for taking the time to provide us with your feedback. We appreciate your honest review of our property as it allows us to implement the necessary changes needed to improve our service and product. We receive many positive reviews on the friendliness of our staff and the breakfast items served in the lobby. We would like for you to stay again in the near future so that we can exceed your expectations during your next visit. We look forward to seeing you again soon! Sincerely, Natassia Solis Operations Manager [email protected] 201-461-7000

"Service"

5
27/04/2018

Excellent staff and overall experience was great. Will go back again....Will not hesitate to refer this hotel to friends and family... Keep up the good work....Could increase the space for dining though.

jonnyrh, Owner at Best Western Fort Lee, responded to this review
Thank you so much for your feedback. We are glad you enjoyed your stay at our recently renovated hotel. We look forward to seeing back soon. Respectfully, Jonathan

"Overnight stay"

3
06/03/2018

Needed a local place to stay since we were attending a concert at Bergen Performing Arts Center. Didn't want to drive home afterwards since it would be a late night. Hotel is located directly on Route 4 which is a very busy road leading to the GW bridge. Hotel was easy to find. Plenty of parking available. All staff encountered at front desk were friendly and helpful with directions. Breakfast was good with many hot and cold options. Small area for eating but it wasn't crowded for us. Room was spacious. Hallway and room looked very outdated but renovations were being done outside. Room was in ok condition with many holes in The walls. King size bed was very comfortable with enough towels provided. Room was quiet. Felt safe in area. Heavy traffic getting onto route 4. Good for an overnight stay if your looking for a reasonably priced comfortable room.

jonnyrh, Owner at Best Western Fort Lee, responded to this review
Thank you for your feedback. We hope you return when all our renovation are complete. Respectfully, Jonathan

"excellent overnite stay"

5
03/02/2018

needed 2 rooms for an overnite stay across the bridge in Ny and this facility could not have worked out better. Minutes from the GW bridge, pleasant and accommodating staff, clean room and comfortable bed, and more than enough heat in room to keep us warm in outside single digit temps. Even though remodeling of the facility is presently going on, and the facility shows well...it didn't create any inconvience or noise during our stay. Breakfast was nice and served its purpose.Would recommend highly and stay here again. For the money, a no brainer.

jonnyrh, Owner at Best Western Fort Lee, responded to this review
Thank you for your feedback. We hope you can return when our renovations are complete. Respectfully, Jonathan

"Nice stay"

4
17/01/2018

All was good. My wife and I needed a place to stay that was near the hospital because I had an early morning procedure and we would have to leave in the middle of the night to get to New York in time. We did not want to spend a lot of money on a one night stay (the hospital bills will be bad enough). The room was clean and very quiet. Highly recommended.

Duane H, General Manager at Best Western Fort Lee, responded to this review
We are very pleased that we were able to meet your needs Noelplz. We understand that you had enough on your mind, a place to lay your head down for the evening should definitely not be one of them! Thank you for choosing Best Western Fort Lee Noelplz! Duane H

"worst hotel experience"

1
02/01/2018

the ceiling was leaking yellow, smelly water. There was no running water. The room was heated with a roll in radiator. The carpets were stained. The door had about a 1/2 inch space between the bottom of the door and the floor. It was VERY poorly insulated from the outside. The room temperature was around 50 degrees.

Duane H, General Manager at Best Western Fort Lee, responded to this review
Guest feedback is extremely important, especially when the concerns can be reported as it is happening for an immediate response. We apologize for any inconvenience that you may have experienced 911brandonp! We are taking a very hard look into the concerns you have expressed. We thank 911brandonp for you patronage and feedback. Duane H

"Poor hotel"

2
30/12/2017

Unfriendly staff didn't want to help with my reservation. They told me all rooms with double bed are taken. Enterance to hotel was terrible. I almost hit the wall. I didnt have internet at all. I asked them about the issue but they didnt do ang thing about it.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are currently going through a multi-million dollar renovation. We apologize your stay did not meet with your expectations. Unfriendly staff there is just no excuse and we will be sharing your feedback with our team. Respectfully, Jonathan

"Best bang for the buck"

5
29/12/2017

For a low price this is a very clean hotel with very pleasant and courteous staff. Also very accessible to NYC. Everything in the exercise room appeared to be brand new. The complimentary breakfast was excellent.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback and we look forward to seeing you back soon. Jonathan

"Disappointing"

1
27/12/2017

Accommodations were poor at best. The toilet ran all night, the tub was in such poor shape that we both decided not to shower. The carpeting was soiled and the room smelled poorly. The heating in the room was challenging and required more manipulation from a customer than we have ever encountered. Except for the lateness of the evening and our fatigue from traveling, we would have sought other accommodations. Never again here.

Duane H, General Manager at Best Western Fort Lee, responded to this review
We apologize for the inconvenience you experienced here at Best Western Fort Lee! We are going to take a look at the concerns that you have mentioned. Our Heating units are controlled by remote control, on these controls has the current ambient temperature, temperature control, timer and other features for Guest comfort. We thank you Karen P for your patronage and offering your feedback, guest feedback is vital to our operation. Duane H General Manager

"Overall Positive Experience"

4
15/12/2017

My family and I had a very positive stay here. We had to stay longer than expected, and the front desk staff made sure that our stay here was a positive one. The staff I would like to mention in particular are Shay, Tish, Eva, and Christine. They were amazing. They went out of their way to accommodate myself and my family with anything that we needed. They were very personable and friendly. They definitely went above and beyond and made sure that my stay here was a pleasant one. Anything me and my family needed, they made sure we had it. I would most definitely stay here again, and I would hope to see the same staff at the front desk if I do so.

Duane H, General Manager at Best Western Fort Lee, responded to this review
As General Manager of the Best Western Fort Lee, I would like to thank you personally for choosing Best Western for your lodging. We strive for excellence everyday so it pleases us greatly to know that your stay was an enjoyable one! Again, Thank you for your patronage and hope to see in the future. Duane H General Manager

"good value"

4
12/12/2017

This hotel, off of Route 4 is close to NYC and convenient to the interstate. It's undergoing upgrades, which bode well for visitors in 2018. Rooms are comfortable and the amenities good. Staff was welcoming; check in was instantaneous. Good value.

Duane H, General Manager at Best Western Fort Lee, responded to this review
Thank you James for choosing Best Western Fort Lee and for taking timeout of your day to give your assessment of your stay with us. We are glad that we were able to meet all your needs. Thanks again and Happy Holidays! Duane H

"Affordable and accessible"

4
06/12/2017

Easy access to NYC and surrounding areas, despite requiring some daredevil courage exiting from and re-entering Rte 4 to get to/from the motel. This is a very decent and affordable place with a nice complimentary breakfast. The front desk and housekeeping staff are very pleasant and helpful. The motel could use some attention to upkeep and maintenance but it does try to make regular renovations.

Duane H, General Manager at Best Western Fort Lee, responded to this review
Thank you Daniel for your feedback! Guest feedback is vital to any operation, it allows to "zero in" on the issues that need the most immediate attention! Thank you so Daniel for Choosing Best Western for your lodging. Duane H

"Best Western"

3
02/12/2017

Have an average Stay at the best western. You can have an average stay at the best western at any time. Go see the best western in a state of your choice and have an average stay. The stay at the best western does not cost much: enjoy your stay.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank You for your feedback. I am sorry all we can provide to you is average. I hope after our renovations are complete you will come back and we will WOW you and your stay will be way above average. Respectfully, Jonathan

"Non-smoking but reeks of cigarette in the room and hallway"

2
30/11/2017

As stated above. The non-smoking rule needs to be stricly implemented. We had to cancel the same night we checked in because our son who has asthma cannot tolerate it. We frantically looked for a new accommodation and were lucky to find one about 10mi away - night before Thanksgiving. The receptionist was understanding and didn't give us any hassle. She cancelled our 3-night reservation, and this reflected in our bank account. But it got debited again shortly afterwards. So we're still waiting for our refund from Best Western.

Duane H, General Manager at Best Western Fort Lee, responded to this review
D3768WH, we have and we are addressing this concern, some are being penalize with a $250.00 fee for smoking in the rooms we are now creating a sign to be placed on the exterior entrance doors addressing this issue. We apologize for the inconvenience, should you choosing to give us a second chance we can guarantee that issue will be under control. Thank you D3768WH for your feedback! Guest feedback is very important. Duane H

"Easy access, clean & comfortable room"

4
15/11/2017

Clean and comfortable room and easy access from the highway. The heater in our room needed repair - it was stifling hot until we shut it off completely. The water valve leading to the toilet leaked, leaving a little clean water behind the toilet. No big deal, but I did notice it. VERY friendly and helpful staff, and I would stay there again.

"Great Hotel"

4
06/11/2017

The Best Western Hotel in Fort Lee was located in a great location. Near the main roads to travel New Jersey and New York. The building was in great condition and very clean. The bed was comfortable with plenty pillows and clean sheets. Furnished with nice wooden furniture and equipped with refrigerator,microwave and coffee machine. The bathroom was clean and spacious equipped with nice toiletries. Breakfast was great with many delicious choices. The staff was very nice and friendly.

Duane H, General Manager at Best Western Fort Lee, responded to this review
Thank you 210analiliab for taking time out of your day to fill out the survey, it is truly appreciated because guest feedback let's us know what we need to improve upon immediately! We are so very glad that we were able to meet your expectations. Thanks again 210analiliab. Duane H General Manager

"If you are in business or work for a business stay away from this place."

1
21/10/2017

The location is great and that is the only good thing about the place. I use hotel/motel WiFis to connect to back to work. I noticed that the WiFi wasn't working so I decided to call the front desk. No one answered. It took 6 calls to the desk to get a person to answer. What if it was an emergency.? What if I was having a heart attack? No one manning the front desk crazy. Ok I finally got someone to answer. I told him about the WiFi and I asked him for a 5:30 AM wake up call. I had an important appointment the next day. The staffer told me he tried to fix the WiFi but couldn't. He said it would be fixed the next day and no problem on the wake up call. 5:30 came and went no wake up call. Luckily I was able to wake up just in time on my own. That night again no WiFi I called the front desk and they said sorry it needs to be fixed. Two nights in a row with out WiFi and I need to do work back in the office. I have problems!! I confront the staff the next day when I'm checking out. I tell them about all the problems, they say we will give you a discount. Long and short of the story no discount and an unhappy client that will never stay there again. Stay far away from this place!!!!

Duane H, General Manager at Best Western Fort Lee, responded to this review
hsturmwind We deeply apologize for the issues you experienced while staying at the Best Western Fort Lee, it saddens us when a guest did not enjoy there stay. As a consumer, I to look forward to a good stay as well. Hsturmwind again we apologize and should you try us again I guarantee your stay will be much better! We are undergoing a soft renovation which includes our wifi. Thank you for your feedback and your patronage. Duane H General Manager

"Great location and price"

4
16/10/2017

We chose to stay here while visiting our grandson in Manhattan, a student at Columbia University. I would recommend using a GPS to find their location which is near the George Washington Bridge. This motel worked out great for us and was a pleasant respite from both the traffic and high prices of New York City. Although my booking confirmation indicated no meal included, we were pleasantly surprised to find that their full breakfast buffet consisting of eggs, sausages and waffles were included. The people at the front desk were most courteous and helpful. The only negative is that there were no restaurants adjacent, although you can have pizza delivered to your room.

"No elevator "

2
08/10/2017

This is not the place to stay if you travel with substantial luggage. Most of the rooms are on the second floor and luggage has to be carried up a flight of a dozen steps. The room was OK but there was a bug in the bathroom.

BestWesternHotels, Corporate at Best Western Fort Lee, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Stay somewhere else"

2
18/09/2017

Had to kill a GIANT fly in the bathroom when I arrived, and a second dead fly was laying on the bathroom tiles. The carpet feels damp, gym is a joke, and the place smells like cigarettes. I was here on business and would NEVER choose to stay on my own accord.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are working hard to renovate the entire property. It is a long and difficult process but we are excited about the end results. We are sorry you had a bad experience and hopefully you can come back when we are done. Respectfully, Jonathan

"it was good experience to stay at best western fort lee, close to bus from new jersey to new york city."

3
15/09/2017

Best Western receptionist gave us a lot of useful information and we were very glad to have such professional help during our visit. We are planning to visit Fort Lee soon and we will stay at this Hotel.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you so much for feedback. We are so glad our staff was helpful. We look forward to seeing you back soon. Respectfully, Jonathan

"worst hotel ever experienced"

1
01/09/2017

reserved room with whirlpool tub checked in only to find out room did not have whirlpool tub. when I called front desk was told the didn't have any available then asked for adjustment was told rooms were same price. at front desk clerk told me price would be adjusted on check out but was refused on check out. so was overcharged for room. access to hotel difficult directly on highway. hotel under full construction remodel and entire hotel smelled of paint even inside rooms. fitness room closed for no reason. a/c mounted above bed and does not shut off. remote didn't work from bed. toilet seat loose. shuttering sound from piped in walls every night. alarm sounded late at night with no contact or concern from hotel staff. entrance to hotel closed without notice from hotel staff for repaving. will never stay here again

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are very sorry we did not meet your expectations. We are currently renovating the entire property and hope when we are done you will return and give us another chance. Thank You Marc

"Not what was expected!"

1
29/08/2017

Place was the WORST! Our room smelled wet, bathroom floor had mildew and it was slimy. The bathroom tub did not drain. Ice and vending machines did not work. Fitness room "out of order". Tried calling 24 hour front desk 3x... no answer! Oh and the topper..

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are very sorry we did not meet your expectations. We are currently renovating the entire property and hope when we are done you will return and give us another chance. Thank You Marc

"Odor in room"

3
21/08/2017

The room was clean overall, and everything worked well. Ect. air cond., tv, shower, lights. But, there was a musty odor smell in the room. It was somewhat overwhelming, and my wife was upset about this odor.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
We thank you for your feedback and we are sorry for the unacceptable odor you experienced. We have asked our maintenance department to look in to this right away and until rectified this room will be kept out of service. We hope you return after our renovation us complete. Respectfully, Jonathan

"Good price/location; minor drawbacks"

4
10/08/2017

Staff was friendly and helpful. Parking to the room was convenient. Room was nice with decent bed, small fridge, sofa bed, good wi-fi. Very convenient for going into Manhattan without paying Manhattan hotel prices. Bus available reasonably close to save Manhattan parking expenses and toll (Hotel is very close to George Washington Bridge) Downsides: Shower at 7:30 am was cold, though hot earlier in morning. Walking to bus a bit dangerous as there are no sidewalks on a major road. GWB bus hint: head to right after exiting to main road; look for cross street (Jones Rd) that goes over main road and walk up exit ramp, over main road, and left again to go back down to other side of main road to bus shelter. You can wait for NJ Transit bus or catch an "Express bus" (small bus) that seems to run more often. On way back, check NJT schedule before buying tickets at GWB! They don't always run very often, and the Express Bus might get you there faster. Ask for Jones Rd. They will drop you at shelter on opposite side from before (same side as hotel) just after where Jones Rd crosses main road. Head left from shelter (facing road) back to hotel.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are working very hard to renovate the hotel. We hope you will return in the near future to see all the work we have done. Thank You Marc

"Dated hotel. Needs upgrading."

2
02/08/2017

The hotel location was good to get to Yankee stadium. Hotel staff were not very helpful with directions or overall info of area. Rooms were very small. There was aIot of garbage around parking lot area. I would recommend holiday inn across the street.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are very sorry we did not meet your expectations. We are currently renovating the entire property and hope when we are done you will return and give us another chance. Thank You Marc

"Awful"

1
02/08/2017

The first impression, the building smelled awful, the room carpet is so dirty, the room phone does not work, the A/C unit needs to be clean, the bed sheet is so filthy, the place is a dump. I don't think I would ever stay on any BW again in my life if I can help it. Would I recommend BW to anybody, no way this place takes the cake if you want filth this is the place.

thomasgm1195, Front Office Manager at Best Western Fort Lee, responded to this review
On behalf of the entire team I would like to apologize for not exceeding your expectations. We understand your frustration but we want to share with you that we are working very hard to improve our product and service. We are renovating the entire hotel and we also hope to have another opportunity to serve you in the future.

"Horrible Place"

1
20/07/2017

Ugh! no service. smells like cigs. motel feel experience. extremely unclassy. staff did not make me feel welcome.they tolerated us.i asked for toothpaste and he said i have to go down to him to get it-he cant lift his freakin fingers and give some decent customer service. we pay over 130$ a night-we deserve to be traeted better than that. Do yourself a favor- stay far away from this rotten smelly "hotel"!!

"Excellent Choice"

5
18/07/2017

Searched for last minute reservations and the Best Western far exceeded expectations financially and the accommodations were good! Staff was friendly and accommodating. Free Breakfast bar had many selections to choose for various eating habits

"Not a Good Experience"

2
18/07/2017

Not a Good Experience. The place is old looking and really needs to be remodeled. It smelled old and lacked any appearance of being up-kept. The breakfast was of poor quality and the breakfast area was very small.

"Great place visit new york from New Jersey "

3
12/07/2017

No elevator access to second floor. The no smoking hallway still smelled like smoke. The free breakfast was great. The best westen was hard to find until you get close to it. The room was clean. The hotel manager helped us by giving a map to us off new york

"Location was great the staff was friendly and super accommodating (we arrived early and they got a room ready quickly )"

5
29/06/2017

Great price and breakfast was really good as well much more than we expected the hotel had plenty of parking and double entry maid service was great and check out was really easy as well we will definitely stay here again

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you so much for your feedback. We have shared your comments with our team. As we continue to make improvements to our product we are so glad our staff continue to provide wining customer service. Respectfully, Jonathan

"Roach Motel imitation"

1
22/06/2017

When I arrived while the outside was not great I figured it would get better specially after speaking with the concierge at the front desk who was polite and as helpful as possible. However my stay went totally downhill from their. Everything about my room screamed cheap motel and it had a mildew smell. Rugs appeared stained and the decor was outdated in the 80's. Their was no functioning equipment in the fitness room and their were things broken or malfunctioning throughout the hotel and that included my room. I would never stay here again and would not recommend this place to anyone even I was paid to do so.

thomasgm1195, General Manager at Best Western Fort Lee, responded to this review
Dear Guest, On behalf of the entire team please accept our apologies for not exceeding your expectations. We are in the process of renovating the whole property so that will give us the opportunity to provide a better product to our guest. I am glad my front desk clerk was polite and helpful and we want to continue improving the service. Hopefully you can give us another chance to provide you with exceptional service in the future.

"Best Western Fort Lee"

3
18/06/2017

Stay was okay but standard was a little low for the Best Western Brand. Keys often did not work which meant walking back to the office (often with luggage or work material) to get the key reset. The wake up calls on the first 2 mornings were 1 hour late - apparently there was some problem with the phone setting. On the 3rd morning they got it right. Staff were all nice & tried to be helpful. I still enjoyed my stay. Breakfast was good.

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback. We are very sorry that the wake up calls were not handled properly. We had a problem with our phone system that handles this service. It has been fixed. We are glad the service you received from the team was good. We look forward to having back as our guest in the near future. Respectfully, Jonathan

"Great place to sleep"

5
15/06/2017

Great, friendly staff, been going there for quite a few years.. I always get a good night sleep. Close to gab, buses, restaraunts etc.. You won't be disappointed.. the prices are resonable.... Nigh on town or just to relax

jonnyrh, Manager at Best Western Fort Lee, responded to this review
Thank you for your feedback and for being a regular guest. As we continue to work on improving our property we hope you continue to stay with us. The hotel will be q00% renovated within the next few months. respectfully, Jonathan

"Ok"

4
15/06/2017

Will be back even though i didnt make it to my reservation. Discount will be appreciated. But when i did go in the beginning of May it was good and everything was perfect. Got there around midnight with no reservation, still got a room and got a good deal. Thank you

jonnyrh, Manager at Best Western Fort Lee, responded to this review
We are very happy we were able to accommodate you and that you enjoyed your stay. We look forward to seeing you back again in the near future.

"Excellent"

5
11/06/2017

Our stay was short but we enjoyed it. There was no complaints. The front desk person was nice, rooms were clean, beds slept well. The breakfast was excellent. I kept hearing from everyone how well they rested. Thank you!

"Hotel near NY city"

4
05/06/2017

Excellent, excellent staff. Stayed for two evenings. Needed a place near NY city. Although not the closest one, price was very attractive. Staff doing maintenance to other rooms while we were there. Place looks kept up. A little difficult getting off route 4 ramp. Overall, I would stay there again.

jonnyrh, Owner at Best Western Fort Lee, responded to this review
Thank you so much for your feedback. You are so happy you enjoyed your stay. We strive everyday to exceed our guest expectations. We look forward to hosting you again in the near future.

"Weekend of fun"

4
19/05/2017

We traveled New Jersey to see METALLICA and shop in the city really enjoyed our stay. Was a little tricky finding the entrance creeps up fast but the staff was great coffee and showers were hot and we were all happy ! Would stay again

jonnyrh, General Manager at Best Western Fort Lee, responded to this review
Thank you so much for your feedback. You are so happy you enjoyed your stay. We strive everyday to exceed our guest expectations. I am also a Metallica fan!! I hope you will stay with us again soon even without a concert.

"decent stay for the value"

4
05/05/2017

the hotel had all of the basic amenities needed for our trip to NYC, the breakfast was kept fully stocked and pleasant experience. Not much selection however, but stocked and clean. we highly suggest you purchase the grayline tour through the hotel if you are visiting NYC! it saves you money with their free shuttle and less stress getting around the city with their hop on hop off bus. but buy through the hotel so you get the shuttle arranged for free through front desk at the hotel. bring lots of cash for tips though

jonnyrh, General Manager at Best Western Fort Lee, responded to this review
Thank you so much for your feedback. You are so happy you enjoyed your stay. We strive everyday to exceed our guest expectations. Your advice about the Gray-line is very helpful. We have been reviewing our breakfast selection and we plan to add more items soon. We look forward to hosting you again in the near future.

"Okay in a Pinch"

3
01/05/2017

This Best Western looks as though it is a converted motel. No elevator and the hallway was HOT with no air circulation. I had to hold down the toilet handle to flush. Also my closet door was off the track and the suitcase benches were rusty. The drawers were hard to open. The TV remote worked when it wanted to and the refrigerator was lukewarm even after adjusting the temperature. Also, I could hear the noise from the hall and sometimes the conversations in the next room. If you are elderly or in poor health this hotel is not for you. I had to walk a country mile and hike up uneven stairs to get to my room and to and from the lobby. I didn't need the exercise room that was conveniently next to my room. I was lucky no one use it.

thomasgm1195, Manager at Best Western Fort Lee, responded to this review
Dear Guest, On behalf of the entire Best Western Family, we would like to apologize for not exceeding your expectations. We are in the renovation process and all the rooms amenities will be upgrade it or renovate it. We hope you give us another chance to serve you in the future.

"Treated like family!"

5
19/04/2017

We stayed here on my surprise holiday of a lifetime trip to New York. It was part of my Christmas/birthday present to see Jon Bon Jovi. Initially we were meant to stay in a more expensive hotel in Manhatten, but decided we'd rather have more spending money so looked for a cheaper hotel. After a massive disappointment by another hotel we chose the Best Western. Terri-Ann welcomed us and from the moment we got there looked after us, helped us get taxis and other transport plus made brilliant suggestions for places to visit and things to do. Always up beat and friendly, constantly smiling in a genuine friendly way that made our holiday so much more fun than before meeting her. Dora was always on hand in the morning to help with anything we needed, she is just as welcoming and friendly and is a credit to the hotel. Now onto the room..... Comfortable, spacious with all the amenities you could want. The bed was large and so comfortable I slept well every night. We had a supply of coffee and all the usual things like shampoo etc. Our room was cleaned every day and our towels replaced. Ok it can feel a little noisy sometimes but not to the detriment of our comfort. Some of the decor is due a revamp and as they have smoking and non smoking rooms you do get the aroma of cigarettes outside of your room, once inside though it's absolutely fine. The rooms are air conditioned and the bathroom has an extractor fan that comes on when you pop the light...top tip at night....use the timer thing if you only need to use the loo! Located well for NY and great for visiting NJ too, just be aware that you cannot walk to this hotel and so you either need to drive or use taxi drivers. I would happily stay again and recommend this to others, it is great value for money and the staff are amazing!

thomasgm1195, General Manager at Best Western Fort Lee, responded to this review
Dear Lisa, I am very happy with your comments and your experience at the hotel. On Behalf of the entire team we just want to say thank you for choosing us and we hope to see you again. Thank you for choosing us.

"Clean But Old and Stinky"

3
12/04/2017

I gave this a 3 because of its cleanliness. I clean when I arrive and my cloth was still white afterward. Bathroom clean as well. However, there was an old, musty cigarette smoke smell both in the hallway and our room. The suite has a full/queen and a pullout couch beyond a wall. My son's bed, the pullout, did not come with a pillow or blanket which the front desk did bring up a sheet-like blanket upon request. We made a special trip to Walmart to pick up a cheap blanket & pillow for him so it wasn't a big deal. The bathroom: no washcloths, hot water came and went during our showers and the light with a vent fan is extremely loud and rickety sounding. We requested washcloths the first day but after enjoying a full day in NYC and coming back pretty late and tired, finding no washcloths on night two and three was more than disappointing. Washcloths are part of the deal in my opinion. Staff was friendly (except for the MIA washcloths), breakfast was adequate. All in all, the location and price made this a great vacation. The few irritating things we figured out how to cope. While it's certainly not the most attractive motel-hotel we've stayed in, it afforded us a nice time in NYC and it was clean! That's all that mattered to me. I'd recommend if these things wouldn't bother you.

thomasgm1195, Manager at Best Western Fort Lee, responded to this review
Dear Guest, Thank you for your comments. We will definitively follow up so we avoid inconveniences for future guest. On behalf of the entire staff please accept our apologies for not exceeding your expectations. Thank you again for taking the time to share your experience with us. We hope you give us another opportunity to serve you in the future.

"Not up to Best Western standards"

1
11/04/2017

This Best Western is a 1950s type of hotel with a second floor with many steps. The rooms are old and need to be updated. Our room has no light in the bathroom unless the ventilation fan is on. It is impossible to sleep with that noise. The room has no hot water. We complained and got a full room credit. Our stay was not worth it even for free. We are Best Western Platinium and this is the worse motel we stayed at. Never again.

thomasgm1195, General Manager at Best Western Fort Lee, responded to this review
Dear guest, There is not enough words to express our apologies for not exceeding your expectations. As soon as we noticed the hot water situation, we addressed it immediately. We appreciate your loyalty to our brand and we hope you give us another chance to serve you in the future. We are in the process of renovations. Thank you for completing the survey. We hope to see you soon.

"Not the best BW but comfortable and clean."

3
03/04/2017

Located adjacent to Hwy 4 with a one way system we found the hotel fairly easily. Check in was a little slow and the receptionist made a copy of my drivers license which I was a little uncomfortable with. Headed to our room and the corridor had a lingering odor of smoke as did our room. Room was fine and had a desk and chair, sofa and coffee table so room to relax. Bathroom was clean and had good counter space. Bathroom fan was very loud so hope it didn't disturb our neighbors. Bed was very comfortable but we were woken up at 3am with 2 guys speaking in a foreign language at the vending machines at the end of the hall outside our room. Breakfast was ok but rather limited but at least we had a table. Not sure we would stay here again although the price was reasonable.

thomasgm1195, General Manager at Best Western Fort Lee, responded to this review
Dear guest, Thank you for your comments and suggestions. Eventually the hotel will be smoking free and we will renovated the hotel shortly. Hopefully you give another opportunity and stay with us in the next visit to NJ. Thank you for choosing us.!!

"Great for an eventful week"

3
30/03/2017

Had an acceptable stay. Bed was bathroom were kept clean. Breakfast was always available. Staff was responsive and corrected anything out of place. Honestly a great spot if you'll be spending most time out in the city or NJ. It was comfortable and clean which is practically important.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
On behalf of the entire staff and myself we would like to thank you for your comments and review. We would love to see you again. Thank you for choosing us.

"Won't go there again"

2
27/03/2017

Room was too small, access to the motel was dangerous, the parking lot was one way with no option to turn around. Guests had to walk from their room to the office area for breakfast. This was a hardship for my husband. The dining area was too small; but the breakfast food was good. Coffee was great!!

thomasgm1195, Manager at BEST WESTERN Fort Lee, responded to this review
I am really sorry we did not meet your expectations. Please accept my apologies for your stay not being the most enjoyable it can be. We are glad you found the breakfast good and the room clean as you said in others reviews. We are working on a major renovation of hotel, and hope you will give us another chance in future, Please call me directly at (201)461-7000. So I can personally make sure your stay will be a great one.

"Has potential"

3
21/11/2016

Aside from the Jacuzzi not working I found everything else comfortable with accessibility off of highway great. Breakfast was good for someone in a hurry. Bed was very comfortable and room was clean and nicely decorated.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Renee S, Thank you for your comments regarding our Hotel, we are sorry you had a problem with Jacuzzi, next time just call desk and we can try and get it working quickly. Once again we are glad you enjoyed your stay. We look forward to you staying again . Yours in Hospitality, Thomas A. Gatto General Manager

"It sufficed."

3
16/11/2016

We went to a concert at the Bergen PAC and stayed overnight at this hotel. It was affordable and a quick Uber ride away from the show. It sufficed, the room was dated, but clean. However, the hall outside stunk of cigarette smoke and chemicals... really gross. And there are old windows out to the hallway, which means we heard all of the talking and yelling up and down the hall all night, as if it was in our room. Needless to say, we didn't get much sleep. We skipped the cramped breakfast bar and, instead, went to Balthazar's for delicious pastries and coffee!

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear C.B, Thank you for your review, we appreciate any feedback from all of our guests, we are sorry we did not meet up to your expectations during your stay. I have spoken to my housekeeping manager of working on a better spray for our guest areas. As for the yelling please advise our staff next time of any problems you experience and we will correct it immediately. Once again we do hope you stay next time in area. Thank you , Thomas A. Gatto General Manager

"Best Value"

5
24/10/2016

You can not find a better value in the Manhattan area. Right at entrance to GW Bridge there are hardly ever delays going to Manhattan. The hotel provides a very private parking lot. The rooms are comfortable and clean.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear John H, Thank you for your kind words, you wrote about our Hotel, we love when our guests enjoy their stays. it makes us enjoy our jobs more. Once again thank you for your comments. Sincerely, Thomas A. Gatto

"Disappointing!!!"

1
20/10/2016

After 4 hours of checking out I realized I left my tablet in the room. I called and spoke with Joaquin to see if it was turned in by housekeeping. He said he will check and after I called again I was told that my belong isn't there. I followed up with few more calls but were told of same response. I am disappointed but not to surprised with today's society. Just wanted to let others know that make sure to check your belongings before your check out.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Steelheadshim, Thank you for your comments regarding your stay, we do appreciate any comments good or bad from our guests. We can assure you we looked everywhere for your tablet, we have had many quests leave items behind, that were found and given back to our guests. I am sorry we did not find your tablet, I can assure you we did everything we could to locate it. Please call me directly if you have any questions at (201)461-7000. Once again I am sorry, we did not get you a timely answer, but we did try to locate it. Sincerely, Thomas A. Gatto

"The "excellent" reviews must be all fake"

1
20/10/2016

To make the long story short: I carry with me a children's tent (I fit in, kind of) to put on the bed if the hotel is unstayable but I have no other options. I had never used it until I stayed at this hotel. Worst night ever. Scary, dirty, so smelly, just terrible. 150 US dollars. I've stayed in better places for 65 dollars.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Lucia G, Thank you for your comments, we are sorry you were not happy with your stay, but to assure you, we do get excellent reviews from some guests, maybe for your stay we did not meet your expectations. Please I can assure you we do work hard to make sure all of our guests stays are enjoyable. Please call me directly at (201)461-7000 to discuss your stay. Once again sorry you did not enjoy your stay. Sincerely, Thomas A. Gatto General Manager

"Avoid"

1
16/10/2016

Dirty with dirt on the floors and vacuum cleaners lining the hallway, poor signage, tobacco-smelling rooms with rude front desk staff- more of a motel than a hotel. Ended up canceling reservation when we arrived, many better options for similar price points within the area.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Melissa H, We thank you for your comments, good or bad we like to know how are guests feel about their stay. I am sorry we did not meet your expectations. We are sorry you felt hotel was dirty, our housekeepers take deep pride in the cleanness of rooms. As for out Desk clerks, they always go out of their way to make all our guests happy. Please call me directly so we can discuss the issues you have at (201)461-7000. Thank you and look forward to hearing from you. Sincerely, Thomas A. Gatto General Manager

"Great motel"

5
16/10/2016

I just want to say that the friendliness and helpfulness from the staff has been outstanding. My compliments to Tom Gatto the General Manager for running a wonderful motel. The rooms are clean and well kept. The hallways are kept very well. The beds are very comfortable. There is plenty of parking and a great location. Ludwig Kahn

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Ludwig K, Thank you very much for the kind words about our staff and also about me. We love when we can make our guest stay, feel like a home away from home and I hope we did that for you. We hope to see you in the near future, and thank you for staying at our Best Western Fort Lee hotel. Thank you, Thomas A. Gatto General Manager

"staff and cleanlness"

5
16/10/2016

From the minute we arrived, we found the Best Western Fort Lee staff to be kind, courteous, and very helpful, under the leadership of their General Manager Tom Gatto. The rooms were continuously kept very clean as were the hallways and breakfast area. We would not hesitate to revisit in the future. Mr. Gatto and staff, keep up the good work. Mr. and Mrs. Ludwig Kahn

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Edelzy, Thank you for the kind comments you said about my staff and myself, We strive on making sure all of our guests get the best service we can offer. We strive for perfection and are glad we made your stay enjoyable. Thank you again for staying with us. Thank You, Thomas A, Gatto General Manager

"Would stay again for one night"

3
26/09/2016

I was looking for someplace cheaper to stay outside of NYC that would not be awful. That's what I found here. It is very close to the George Washington Bridge, so easy access to get to the city. I even walked across the GWB for fun - it was nice, but a long walk. I couldn't understand the person at the front desk when I checked in. I asked him to repeat himself a couple times, but to be honest, I'm still not sure what he was saying. But the staff did all seem nice. There was no TV remote in my room when I arrived, so I had to call the front desk that night when I noticed. They said they would send someone with a remote - within 10 minutes I had it. Pretty clean, but not perfect. Bed was very comfortable. Shower pressure very good. Couple of times during the night, I heard the neighbor's door slam, but it didn't keep me up. I did not hear the traffic at all, as other people have noted. Fridge worked fine for me - I had brought a couple drinks from home. Put them in when I arrived; when I got back that night, they were plenty cold. Breakfast was ok. Waffle maker, oatmeal, cereal, toast, bagels, pastries. Cramped tables was the only part I didn't like, but they make do with the space they have. Free parking is definitely a plus. Was it the best hotel I have ever been in? No. Did it serve it's purpose? Yes.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Thank you for your comments on our Hotel, First off I am sorry you could not understand my desk clerk, we are very friendly and try to make all of our guests feel like this can be a home away for home for them. Thank you for your comments regarding your stay, we are working on a major renovation of breakfast area to get more space for our guests. Please call me directly at (201)461-7000 if you plan on coming back soon, I will make your reservation personally and try and give you a discount and upgrade on your next stay. Thank You, Thomas A. Gatto General Manager

"avoid this hotel if possible"

2
13/08/2016

Old retrofitted motel. Rooms damp and strong smell of deodorant. Old refrigerator in room could barely get below room temperature. Electrical sockets would not hold plugs. Location looked convenient on map but was not

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear dianek346, Thank you for you comments regarding your stay, bad or good comments, we like to know how are guests feel about their stay. We apologize , we did not meet your expectations. We are working on doing a major renovation of our rooms in the near future. and would love for you to come back and see the changes we have done. As for location, we are close enough to NYC, yet do not have the rates you woould pay in NYC. Please call me directly so I can make your reservation for your next stay and make it right, call me at (201)461-7000, so I can help you. Thank you again for your comments and look forward to hearing from you. Sincerely, Thomas A. Gatto General Manager

"poor"

2
05/08/2016

Not the best location,rooms were of poor quality,looked at a suite ,the furniture was old & used.Long walk from one end to office.Could not control a/c,room stayed cold,rooms were small,poor knees needed a elevator.the money I spent to stay at this hotel could have better spent staying across the hiway at the Holiday Inn.This is the worst hotel i have ever stayed in & I have stayed in a lot of hotels

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Duane547, Please accept our apology for not being up to your standards, we are working on doing a major renovation of our rooms. As far as structure of Hotel , I am sorry that you were unhappy, lots of our guests like the structure, but some guests do not. If their was a problem with the AC , I wish you would have called us, we could have remedied that situation. Please call me directly if you do decide to come back and I will make sure you have a room close to office, and discounted rate on your next stay. Please call me at (201)(461-7000. Thank you for your comments. Thanks, Tom Gatto General Manger

"Good for a one night stay"

3
27/07/2016

The staff at the location is pleasant and accommodating. No matter what the request they served with a smile. Breakfast had a great selection for my picky teenagers and location is close enough to the city to enjoy the day.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear My2539, Thank you for your response, we appreciate any feedback our guests give us. Thank you for letting others know are staff is always accommodating. They work hard and making sure every guest is treated like family. We are glad you enjoyed our complementary breakfast. We hope you do come back to us and stay longer next time. We are in process of working on renovation of our rooms and would love for you to see the new rooms when completed. Once again thank you for staying with us at the Best Western Fort Lee. Thank You, Thomas A. Gatto General Manger

"Great location "

3
23/07/2016

Last leg of our trip and needed a hotel with easy access to the NJ Turnpike to go back to Maryland. When we entered into the building there was musty smell and the room almost knocked me out! The musty smell was overwhelming until we realized that the AC needed to turned on. After about 5 minutes the room smelled fine. The room was fine and the bathroom looked renovated. The free breakfast was disappointing but it is free! Overall our overnight stay was good.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear MommyDu, Thank you for your comments, we are sorry you about the smell in room, we must have turned off ac during cleaning and forgot to turn on. We usually have everything prepared for all of our guests. We are glad one the room cooled down you were happy. Also thank you for all your comments, even when sometimes not happy with everything it makes us know how to better our hotel. Thanks for staying with us. Thanks, Thomas A. Gatto GM

"Better than I thought"

4
14/07/2016

Very pleasantly surprised Didn't think I would like this place Very clean Actually quiet as it is on Rt 4 Met the Manager while getting ice & he made sure if I had any issues to contact the desk Very soft towels!! Not a fan of the ac/ heat unit but it was sufficient

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Run4fun122, Thank you for your kind words about our Hotel, we love when all our guests are pleased with their stay, it was a pleasure meeting you in the hallway also. I love when I can speak to all of our guests. Please next time coming in call me so I can personally make your reservation for you at (201)461-7000. Once again thanks for the great comments. Thanks, Thomas A. Gatto General Manger

"Not Bad, Close to NYC"

4
12/07/2016

I might rate this a hotel a two or three in most other locations, but for a North Jersey hotel very close to NYC, I'll give it a four. It has very old bones and was originally built as an exterior entrance motel long ago. At some point they added an exterior facade with keycard access and lots of cameras for security. The extra layer of walls and windows also really helps to isolate the road noise from Route 4, which is like 100 feet away from your room. I stayed in a king room, #246, close to the lobby. The bed is very comfortable and the shower water pressure is very good. My room appears to have been fairly recently renovated. HVAC seems fairly new and works well despite the fact that the hallway is not climate controlled and feels like an inferno on a hot July day. TV was OK, there must have been some kind of interference with the satellite dish since the signal cut out constantly during my first night and occasionally during my second night. Wifi speed and connectivity was below average and cut out quite a bit. Pulling out of the parking lot into the main road into heavy 60MPH traffic was an adventure. Lots of local places to eat and many GrubHub options deliver here as well. For someone looking for a $100ish a night hotel convenient to NYC, this place is a winner. Will stay here again despite the shortcomings.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear MattBart, Thank you for your comments regarding your comments. We are in the middle of a major renovation, we know some issues can not be fixed like coming off the highway to Hotel, we are working with township to see a bout getting signs to let people know about slowing down for the hotel entrance. We do try to make sure all of our guest have a most enjoyable stay. As for internet, we are working on increasing the bandwidth for your next stay. Thank you aain for your comments and hope to see you again . Thanks, Thomas A. Gatto General Manager

"very comfortable and friendly staff"

5
27/06/2016

The Beds were very comfortable we wanted to know what the brand of mattress is. We would love to buy one of our own for our home. Could not believe how great we slept. I usually have a hard time not sleeping in my own bed but like I said I slept GREAT. I would recommend Best Western to everyone I know. and the rooms were clean and spacious. Tub could actually be updated but clean and it did its purpose.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Cherbear, Thank you for your kind remarks, regarding your stay, we love when are guest are happy. We are glad you enjoyed our beds they are Beauty Rest by Simmons. Glad you sleep was great . As for the tubs we are going thru a major renovation of rooms in near future. We will still be using beds. Thank you again for great comments. Thanks, Thomas A. Gatto General Manager

"Sas"

5
26/06/2016

Near to the GW bridge which it make it easy to drive or with a bus to Manhattan. Also two malls are near to the hotel. The staff is very nice and helpful for any needs. When we arrived we ask to get different room from what we reversed and they found for us a room that was suitable for us.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Sasson Z, Thank you for your kind comments we really do appreciate it. Please call us when coming in next time so we can make thank you in person when you come back. Thanks, Thomas A. Gatto

"Cleaniest Hotel and Nicest Staff of any hotel Ive ever stayed at."

5
21/06/2016

From the moment of the call to make my reservation to getting breakfast and checking out all the staff was very friendly. This included when I locked my self out of my room in the am. Everyone of the staff had a warming pleasant smile on their faces. The hotel was very clean and I was surprised since it was off the highway. The best hotel I have stayed at.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Jennifer H, Thank you so much for this great review, we at the Best Western Fort Lee take great pride in making sure everyone of of guest has the most enjoyable stay they can. We love when our guests are happy with their stay it makes our job even more pleasant when we know we made a guests stay great. Once again thank you for the great review and hope to see you again real soon. Thank You, Thomas A. Gatto General Manager

"fair Hotel if all u need is sleep"

3
17/06/2016

Close to NY cheap, fair and for $116 the hotel close to NY offers a clean bed, cold AC and a modest free breakfast. the room was small so its not a place fro 3 people to stay more than sleeping but that's fine

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Ernest C, Thank you for your comment on trip advisor, we do love when guests are happy with their stay, we are a great deal and close to New York City. We do try and make all of our guest feel like this is a home away from home. As for the size, just to let you know we do have suites, that are ample size and giuve you more space. Thank you again for your comments. Sincerely, Thomas A. Gatto General Manager

"Awesome Hotel in Fort Lee"

5
16/06/2016

Excellent Location off of a busy interstate, great parking, excellent bed, bathroom, breakfast, rooms are small but awesome for the price. Hint get a room upstairs to avoid noise on your head. The staff will bend over backwards to help you.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear MotierH. Thank you for your kind words, we take great pride in making all our guests feel special. Thanks again for the great review. Sincerely, Thomas A. Gatto

"just normal"

3
13/06/2016

the room is small and the sound_proof is not very good, shampoo and lotion offered are not comfortable. you can find some dust and little fragment in the corners and gaps, should notice the smoking room more clearly to customers when booking on line.

thomasgm1195, Manager at BEST WESTERN Fort Lee, responded to this review
Dear Tian P, Thank you for your comments regarding your stay at our Best Western Fort Lee hotel, we appreciate all feedback good or bad. First off I am sorry we did not meet your expectations. Please accept my apology, we will look into getting better amenities for outr guests. As far as cleanliness, our Housekeepers take pride in cleaning their rooms, we are sorry we missed that in your room. As far as soundproof this is the first I am hearing this from any of our guest, but will look into this. Please call me directly at (201)461-7000 so I can offer you a discount and make sure everything is to your liking on your next stay. Thank You, Thomas A. Gatto General Manger Best Western Fort Lee

"over priced and unaccessible"

2
13/06/2016

Hotels in the area had better pricing. Bathroom needs work. The cleanliness was ok. Some staff were courteous, front desk staff needs work. After a 8 hour drive , the hotel was a let down. no food options in the area. Getting in and out of the hotel was nerve wracking.

"Close to New York"

5
25/05/2016

We stayed here to avoid overly expensive hotels while seeing New York for New Year's. It was a nice, clean place that was about $100. The free breakfast was nothing special. It offered the typical hotel breakfast: waffles, bread, oatmeal, coffee, etc. From here, we walked across the bridge into New York and took the subway to Times Square.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear TheTenesseePostcard, Thank you for your comments regarding your stay at our Hotel. We do appreciate any feedback we receive from our guests. We are working on trying to get different variety of breakfast items for our guest to enjoy. We are glad you stayed were happy wit staying here while seeing New York, we want to make our guest feel like it is a home away from home experience. Once again thank you for your comments. Regards, Thomas A. Gatto GENERAL Manager

"Not too bad for the price"

3
09/05/2016

The room should be updated. The ac was confusing to use and it was either too warm or too cold. We also had small ants in the bathroom..not many but enough. The breakfast was stocked and enough variety that we didn't have to eat elsewhere saving you money.

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Allison, Thank you for your comments, we take our guests comments very serious. We apologize that your ac had problems, If we were advised we would try to correct for you immediately, we are sorry about ants, we have called exterminator to correct issue. Thank you for your comments about our breakfast, we love when guests enjoy it. If you having any questions or concerns, please call me at (201)461-7000. Once again than you for your comments and please come back again. Yours in Hospitality, Thomas A. Gatto

"Good Hotel"

4
03/05/2016

Great place to relax and be away from the city. If you have to be in the city that's great but at night this is the place to be just a few minutes away from the pushing and rush of the madness. I love it. I'm from the south, I love the city but after a while... enough is enough!

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Anthony, We love when are guests are so pleased, thank you from our entire staff for the kind remarks. We hope to see you again soon. Yours In Hospitality, Thomas A. Gatto

"Escape the Expensive Hotels - Get Closer to New York Cheaper"

4
30/04/2016

In April, my wife and I decided to visit our daughter in New York City, New York from Knoxville, Tennessee. The drive is very long about 11 hours. I love to plan for our trips. However, New York City is not an easy area. We wanted to stay in New York for 3 days, which could have easily meant spending over $1,000 for a weekend. Like all savvy travels, I went to the trip forums to see how travelers maneuvered the high expense of staying in New York. Since my wife and I ruled out, staying on someone's couch or a private room. One of the biggest strategies were stay outside of New York. One of the best locations was staying in Fort Lee, New Jersey across from the Washington Bridge going to New York. The best option was Best Western Hotel in Fort Lee. The hotel is a good service chain with some additional amenities like continental breakfast. We had a history with the chain. It came with the best price at $108 per night. Hotel representative was kind. Check-in went smoothly. There are plenty of restaurants nearby. We stayed in Room 226, which was a standard studio with king-sized bed and one bathroom. The hotel amenities included complimentary Wi-Fi access and an exercise room. A downside is that the hotel looks old and worn out. Some major upgrades and modifications are needed to bring the establishment up to current customer expectations. A basic continental breakfast included fresh fruit, cereal, waffles, and pastries. I would highly recommend to others due to the quality of service and location, although don't expect anything too fancy looking. I'm giving this hotel a higher rating (not due to quality staying) because of its location and the ability to save guests lots of money visiting New York!

thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear DrGreen, Thank you for your kind comments, we appreciate you comments and also we do try to let guests know that if they want to see New York City, we are very close for a better price. We know you had concerns about the rooms, the good news is we are starting a renovation soon , so you should see the change in near future.Thanks aga in for you great comments and hope to see you back soon. Yours In Hospitality, Thomas A. Gatto

"Horrible smoke smell in non-smoking room"

1
11/04/2016

I reserved a non-smoking room, but when I arrived the room smelled strongly of stale smoke. The hallway outside the room also smelled of smoke and the whole place had a generally run-down feel. The receptionist offered to spray fabreeze in the room but that just made it worse. The receptionist offered to move us to a different room, but it didn't have the same amenities and it also smelled bad. He said it's a big problem at this hotel, people smoking in non-smoking rooms. I stayed in the original room hoping we'd get over the smell but woke up several times during the night with breathing problems. I cancelled the rest of the reservation and moved to another hotel. Ugh.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Dear Dawn S, I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. Please accept our sincere apologies. A hotel is defined by the quality of service it provides to its guests. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that all of the issues you've raised will be addressed, and that appropriate action will be taken regarding the smoke smell in the non-smoking rooms and hallways. As a good will gesture, I will adjust a 50% towards the room rate. Please allow 3 to 5 business days for the refund to be reflected on your credit card statement. Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.

"Very Nice Place to stay"

4
11/04/2016

Very satisfied with the property, the service was quite good, the complimentary breakfast was excellent and the price was the best part. Best Western is literally right off the highway, minutes from Bergen PAC, will stay again! Thank you Best Western! Keep up the good work!

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of thanks. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

"Hotel mediocre"

3
08/04/2016

This is an everyday hotel experience. Clean, very comfortable beds, pillows too hard, high and stuffed for my preference. Staff excellent. Easy to miss off the highway but convenient once you know where it is.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"amazing"

5
05/04/2016

i am an employee myself at best western, i stayed here for a couple of nights staffs were really friendly. mistakenly i made a reservation for the wrong dates call them if they could change it and they did...

"Visit to Best Western,Fort Lee, new Jersey"

3
01/04/2016

Need to provide oven in the rooms, local shuttle and food should have more varities. rest all are good.value for money is lacking please do the needful.Highly satisfied by service of the team.thank you

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Hello, Thank you for completing the survey regarding your recent stay at our property. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that all of the issues you've raised will be addressed to management, and that appropriate action will be taken in future. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

"Old but nice"

4
27/03/2016

This time was 5-6times visit. This hotel is little bit old but clean rooms. Breakfast was a normal with a normal continental breakfast. The rooms are located on the higher place than parking lot with a concrete stairs. It is no good for the senior or handicapped.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 201-461-7000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good location"

4
15/03/2016

Although we had issues with the plumbing in the suite the experience was good. The front desk staff was polite and helpful, the cleaning person was quick to respond to our concerns and so was the plumber. The location is great because we saved money by being in NJ instead of Manhattan but travel to the City was easy. Overall a good experience.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of thanks and apologize for the plumbing issues you had experienced. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

"Excellent Stay Excellent Staff from The Gordons'"

5
13/03/2016

The stay At the Best Western was completely clean comfortable and relaxing. The staff showed and exemplified excellence in customer care. Excellent pricing and excellent accommodations. We truly suggest this Hotel to all travelers in this region and the convenience of easy commute to NYC as well as eateries and shopping of different varieties and needs. A very quiet and restful stay.!???

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of thanks. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

"Comfortable and clean"

3
01/03/2016

Don't expect fancy, it's not. But it's clean and the bed was very comfortable. Staff was very friendly and breakfast was fine. The only suggestion for the hotel is to get new "extra" blankets. The fabric, if you can even call it that, felt like a styrofoam cup. I've never felt anything like it before. It was really strange. Otherwise, the hotel was fine for a quick place to stay the night.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of thanks. Thank you for taking the time to bring this matter to my attention regarding the blankets. Please be assured that the issues you've raised will be addressed to management, and that appropriate action will be taken. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Again, I want to thank you for taking the time to share your concerns with us and look forward to serving your future lodging needs.

"Difficult location for a motel"

3
20/02/2016

An average motel that is fairly difficult to get to and from due to its location on Route 4. Not much within walking distance as the location is at the merging of several major roadways and the George Washington Bridge.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Hello, I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. A hotel is defined by the quality of service it provides to its guests. Consequently, it's disappointing to learn that you had difficulty to get to our hotel. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that all of the issues you've raised will be addressed to management, and that appropriate action will be taken. Again, I want to thank you for taking the time to share your concerns with us and look forward to serving your future lodging needs.

"Be very careful dealing with this hotel"

1
10/02/2016

In January of this year I booked a one night's stay at this hotel through Price Line. I have stayed somewhat frequently at the hotel as I travel twice a year to New Jersey on business. The same day I booked my airline tickets with Alaska Airlines for the trip. More than 5 days before my scheduled departure I got sick and had to cancel the trip. I called Alaska and they were kind enough to cancel without penalty,. I called the hotel and cancelled with an employee at the front desk. Sadly I didn't get a confirmation of the cancellation. When my credit card statement came I was surprised. The statement shows the Alaska reservation and a balancing credit for the cancellation. It also shows the hotel charge with no balancing credit. I have been in contact with both Price Line and the hotel and they are both absolutely intransigent. I did not occupy the room and received no service from either company. But the hotel has pocketed my money less the booking fee that Price Line has pocketed. Watch your step with these folks.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Hello, Please accept my apologies for the misunderstanding regarding your request to cancel your reservation which was booked by PriceLine. As you made the reservation and paid Priceline, hotel can honor your cancellation request but cannot guarantee your refund as Priceline should refund you the amount paid. Please call the hotel and talk to me and I will assist you in getting your refund. I want to thank you for taking the time to share your concerns with us and look forward to serving your future lodging needs. Sincerely, Charles D General Manager.

"Came to NJ to attend my mother's funeral; left a bag with an iPad and other things in the hotel when I checked out"

1
09/02/2016

The room was fine. However, I left several things behind in the room. My mother had died two days earlier and I came down to attend her funeral. None of the items I left behind, including a memory foam pillow of little value, were apparently turned in by housekeeping. The office was not helpful.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Hello, Please accept our condolences for your loss. When you called the hotel, our front office staff informed you that Housekeeping had found the pillow which you had left behind and stored in our Lost & Found Department. You will be picking the pillow on your next visit. I want to thank you for taking the time to share your concerns with us and look forward to serving your future lodging needs. Sincerely, Charles D General Manager.

"It was okay"

3
08/02/2016

The hotel was okay. Bed was comfortable, shower was nice and hot, good water pressure. Room was clean, breakfast was fine. What was not fine was the fire alarm going off at 4:00 am for no reason. None of the hotel staff came to our room to let us know what was happening.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Hello, On Behalf of our hotel staff, I would like you to know how delighted we were to receive your kind words of praises. Given the very nature of the hotel business, the hours are long and demanding. Day or Night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff's effort and takes the time to say thank you. Please except our apologies for the Fire Alarm activate in the early hours and our front office staff was trying to locate the place of alarm. I want to thank you for taking the time to share your concerns with us and look forward to serving your future lodging needs. Sincerely, Charles D General Manager.

"Close to NYC"

4
08/02/2016

We had a weeding in Throggs Neck, New York and stayed in Fort Lee NJ to avoid going over the GW Bridge on a Monday morning heading home to Maryland. Hotel experience was very nice with a friendly staff that took good care of us. I would recommend it to everyone.

Charles D, General Manager at BEST WESTERN Fort Lee, responded to this review
Hello, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of thanks. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit. Sincerely, Charles D General Manager.

"Service was friendly and super but the rooms need some updating"

2
14/01/2016

Service was friendly and super but the rooms need some updating. There was smell of smoke in the hallway, our room had that old motel stale smoke smell to it that wouldn't go away :( The rooms are tiny and the HVAC is noisy You get what you pay for

"bed sheets, noises and PARKING"

3
01/01/2016

I loved the room but the problem was during the midnight . I woke up different times because the entrance door which opened to the parking lot was near to my room AND every one who wanna came to open his or her room from parking lot , should do stairs open the entrance room and then go to his or her room. Horrible for me. I chocked when I came to the parking lot , It was written : No responsibility for thieve or any damage. I also chocked when I saw the little paper regarding to the bed sheets: SAVE OUR PLANET: IF YOU WISH TO CONSERVE SIMPLY LEAVE THIS CARD ON YOUR PILLOW ....NOT CHANGING THE SHEETS. Make yourself ready for break fast :(

"Could Be Better!"

3
21/12/2015

The hotel's staff was really nice & friendly. The hotel itself looked clean and my room was surprisingly really nice. The bad thing about this hotel is there's no elevator. So if your room is on the upper level, you'll have to carry your luggage up the stairs. I was able to get some help from the hotel staff, but it was still not good. There was a house phone outside my room that rang all day & night, ANNOYING!!!

"not bad for the price.. convenient and free breakfast too."

5
20/12/2015

not bad for the price.. convenient and free breakfast too. had some people from out of town stay here and for the price its good and with breakfast too.. located in a convenient location right on route 4.. it isn't the cleanest place, but again for what you are paying it was more than acceptable and decent friendly people seem to work there.

"Excellent Value"

4
08/12/2015

Very clean and pleasant--excellent value for money! Also the motel is very convenient to GW Bridge and Manhattan. Nice stores and restaurants nearby in Ft. Lee. This was my second stay at the Ft. Lee Best Western and each time was a pleasure.

"worst night ever"

1
16/11/2015

gave me a king bed for 4 people and was lied to that there were no other rooms, was then given a room w a pull out couch that didn't have sheets or pillows and none were available, broken phone, noisy ventilation

"Awesome service, so so premises."

4
10/11/2015

Staff is totally awesome, but premises in general are kinda old. Good internet speed, nice breakfast but the dinning room is small. Room was clean but not pristine clean. While the night was quiet I was able to listen some other people around. Well located hotel, reasonable price. I would go again.

"Great value"

5
08/11/2015

Stayed 2 nights for conference in Manhattan. Was less than 5 miles from NYC but price easily half the price of the cheapest hotels in NYC. Very clean, helpful staff. The only thing to watch out for is driving up from route 4, At night you could easily miss the entrance to the place.

"worth the money"

4
04/11/2015

This is a very good hotel for this kind of price. It is worth the money. The hotel location is near NYC and easy to go to the city by buses. Rooms are clean as expected. Staffs are kind. They offer free breakfast every morning from 6-10. Thanks

"Affordability but at a Price"

3
01/11/2015

We booked this hotel based on price and proximity to our destination. The location is not ideal and hard to find but after riding around Route 4 West we were able to locate it. The manager was very pleasant but the condition of the hotel left lots to be desired. While there were no smoking signs throughout the property, our room and the hallways reeked of cigarette smoke. At 10 pm the fire alarm went off because apparently someone had been smoking in one of the rooms. We listened to the alarm for approximately 15 minutes. On the plus side, the beds were comfortable and the room was clean although it was past needing new carpet, an updated bathroom and a chair in the room. We would not stay at this property or recommend it to others.

"If you can drive in NYC you can pull in and out of this property"

2
29/10/2015

For a single night's stay I chose this moderately priced location close to the George Washington Bridge. The entrance, right after a merge ramp off of a busy NJ highway, may prove difficult for some. This was my second stay here and it was based primarily on price. You get what you pay for; dirty hallway, poor HVAC in room, tiny bathroom lacking a toilet paper dispenser.

"trip"

4
20/10/2015

Enroute from NEW York City to upstate was able enjoy the city sleep well. have a healthy breakfast and easy access to interstate North. Great dollar value. THE george Washington Bridge is easy access to NYC. Route (W and NJ Turnpkie access easy.

"Worst stay ever"

1
20/10/2015

This place isn't even a hotel, rather a motel. I booked thru Orbitz (which was great and did provide some compensation). A non-smoking room was reserved, but that is not what I was provided. The excuse was because we booked thru Orbitz they provided what they had. There was no place else to go, they were totally booked as were all the other hotels around. No apology, nothing from the hotel. The place is dirty, difficult to get in and out of, and presents nothing like the pics. In the morning when it was time for breakfast, the counter attendant looked like he just woke up from a rough night - he acted like it too.

"Great Stay for a Great Price"

4
19/10/2015

Let me begin by noting, that if you are used to or are looking for a luxury hotel take your money and put it towards a higher price room at some high end hotel. Now for those of us, like myself, who are looking for an affordable hotel that is clean and worth the price, the Best Western in Fort Lee is a great pick. My brothers and I came into town for a Week this October - I was covering NYCC and needed a nice place to stay that would work into my budget. The room was very nice and clean and the bathroom was larger than expected - which was nice. The bed was comfy, the TV had a wide variety and great picture, and there was plenty of space for our belongings (bonus for extra outlets for charging phones and other electronics). The breakfast was nice (bagels, waffles, yogurt, cereal, breakfast sandwiches, etc) and my only complaint was that the lobby (where the breakfast is served) is not connected to the rest of the hotel which means you have to walk outside and then go into the lobby (luckily we had generally nice weather, but I wouldn't have wanted to make the trip for breakfast during the winter time or during rainy weather), also be prepared that if you get a room at the end of the building (like we did) you will walk quite a bit in the morning to get breakfast. The front desk and cleaning staff were great and my only negative experience was with the manager. As I said I was in town for business and internet access was a must. During a storm on Friday the Wifi was knocked out and it wasn't fixed until Monday morning when we were checking out. When I asked the front desk about the issue they told me to speak with a manager on Monday before I checked out and that he should be able to offer me some sort of discount for the inconvenience (after all I was there for the website I write for and internet was a must-have). However, on Monday the manager was nowhere to be found and (after multiple calls to the hotel) he/she has yet to respond to my messages. Wifi issues aside, I would definitely stay here again if I need to come back to NYC for another Comic-Con event.

"regrets"

2
12/10/2015

I was staying here because it was close proximity to an event that I was going to. And I wanted to save $50 so I picked this place. It wasn't worth it. Place needs a remodel in the worse way possible.

"Great hotel for the price!"

4
30/09/2015

Clean, newly renovated, great breakfast ("make-your-own" waffle maker with fresh blueberries and strawberries!) with a large variety of breakfast choices. Helpful friendly staff. Google map directions wrong - enter from south entrance. 15-20 minutes to Manhattan Sunday morning. Fridge didn't work, only negative. Best price from Booking.com!!! $112.00 late September

"Fair"

4
29/09/2015

The location wasn't appropriate for non-drivers. The room, services, and so on were great. Quite east access to go NY. The restroom door lock was broken..bath tub was too small. House keepers were nice. The reception was good.

"Just OK"

2
28/09/2015

From a transportation accessibility standpoint, the hotel is nicely situated. However, the hotel is old. The carpet was very dirty, in desperate need of a replacement (stains galore). The bathroom was not inviting. I was happy to know that I only needed to stay there for one night.

"good to stay for new york visit"

4
24/09/2015

it is good to choose this hotel to visit new york. the staff is very helpful to tell you a best way to commute to new york. you will not have to drive to that busy city and spend much on bridge and parking.

"Could be very nice"

3
18/09/2015

i stayed just for one night on business. the location is great for proximity to NYC. the staff is very good and quick check in and check out. Unfortunately the room had a very damp feel to it and the sheets had a weird odor. It was clean but the dampness made it fell not so... ive stayed here before and did not have that problem. other than that it is a nice place to stay...