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Best Western Hotel Kiva Inn, Fort Collins

4.0/5  - basé sur 561 notations.
1638 E Mulberry Street, 80524-3522, Fort Collins, United States - See map
Best Western Kiva Inn - Welcome to the Best Western Kiva Inn. The Best Western Kiva Inn is ideally located in the center of Fort Collins. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this award winning property at Fort Collins, Colorado hotel offering comfortable accommodations convenient to CSU and Poudre Valley Hospital. Whether traveling for business or for pleasure, the Best Western Kiva Inn has it all! Nestled into the beautiful Rocky Mountains in the heart of Fort Collins, Colorado, this hotel offers guests incredible value, unbeatable amenities and a convenient location to businesses, area attractions and points of interest. The southwestern style Best Western Kiva Inn offers beautifully appointed guest rooms fully equipped with a refrigerator, microwave, LCD televisions with cable satellite television and high-speed Internet access. Junior suites and rooms with spas and mountain views are also available. Every morning guests are greeted with a complimentary deluxe continental breakfast served in the beautiful glass atrium room providing beautiful views of the sunrise. Guests will also enjoy the convenience of a steakhouse and lounge located adjacent to the hotel. Located at the gateway of the Rocky Mountains, guests staying at the Best Western Kiva Inn will enjoy spending the day exploring all that Estes Park and Rocky Mountain National Park have to offer. Nearby is the unspoiled Poudre Canyon with its renowned "Trout Route" USA. Shopping enthusiasts will enjoy this hotel's proximity to the old town shopping district. Colorado State University and Poudre Valley hospital are only five minutes from the hotel making the Best Western Kiva Inn ideal lodging for visiting family and friends. This Fort Collins hotel frequently hosts guests in town attending the Cheyenne Frontier Days and Greeley Stampede. Traveling for business? There are also several corporate locations and medical offices nearby in the corporate business corridor and industrial airpark area. The friendly, helpful staff at the Best Western Kiva Inn is ready to ensure a comfortable and memorable stay in Fort Collins, Colorado. Make a reservation today.

Best Western

Hotel Kiva Inn

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Hotel advantages

  • Air conditioning
    Air conditioning

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 562 guest reviews
NOTE ISSUED
Excellent
237
Very Good
183
Average
73
Poor
33
Terrible
36
REFER TO NOTICE
Business Business
95
Couples Couples
177
Family Family
183
Friends getaway Friends getaway
47
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very Good Hotel in a very accessible location on the east side of Ft Collins"

4
11/11/2018

Stayed here for CSU Parents Weekend, so the rates were a bit higher than normal. Hotel is right off one of the main routes from the interstate to the CSU campus, so that is helpful, and only about 1.5 miles east of campus/downtown Ft Collins. Hotel rooms were clean. Staff was very friendly. Decent complimentary breakfast. Beds were very comfortable, and included something that all hotels should -- pillows of varying firmness. Would definitely stay here again.

"Clean & smooth experience"

5
29/10/2018

We had a great experience. The sheets were clean & cozy, and the room was very clean. I loved the decorations in the lobby. The shampoo and conditioner provided was high quality and smelled great! Breakfast was good, and I liked how they had "warm" food options like eggs, & breakfast sausage. I would definitely come again.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. We appreciate your business. Best Regards, Hema Sarda

"nice room and had a good night sleep"

4
18/10/2018

It was a very good experience at the Checkin - rooms were very nice and clean. Also very quiet and we had a good night sleep there. Not sure about the decoration in the lobby - is it Australian or African themed ?! Breakfast was very good - my only complain is that the area is far too small for the guests - not a lot of privacy.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. We appreciate your business. Best Regards, Hema Sarda

"Mobility/ADA review "

3
05/10/2018

This is a good place to stay - quiet and comfortable. I had to chuckle the first night when I pulled back the sheets to get in bed- near the foot of the bed was a long black hair, just like so many others have mentioned. There must be a housekeeper with long black hair... As for the ADA room - I need a roll in shower because I have bad knees and cannot step into a tub to shower. This one had a small ramp, which meant that water ran down it to the floor, but it was pretty minor compared to other hotels. The shower has a chair. The mattress and box springs are in the floor, and this meant it was very hard for me to get out of the bed. The desk chair was also too low for me, so I was unable to work in my room. Breakfast area chairs are also very low. ADA parking for my room was behind the hotel, but the clerk did not let me know that. The front ADA parking is very inconvenient for where my room was located. Check in and check out were great due to the excellent staff. Breakfast was better than most. Hot food was eggs, sausage links, tater tots and gravy. Biscuits and cinnamon rolls were baked locally, so they were much better than other places.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Dear Guest, Thank you very much for taking time to put a review for your stay. I apologize for not exceeding your expectations and would take the points raised by you for strengthening our systems further. You will please appreciate that ADA compliant rooms have certain minimum requirements and low bed height is one of those. We thank you very much for appreciating our customer service and breakfast.

"Nice place to stay"

4
04/10/2018

We stayed here for one night while traveling through the Ft Collins area. The hotel was comfortable and just what we were looking for. Dependable accommodations, moderately priced. Be aware that there is no elevator, so if you have a second floor room you must go up and down the stairs.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. We appreciate your business. Best Regards, Hema Sarda

"Great value and more!!"

5
27/09/2018

Clean and modern hotel (great lobby !) with super friendly staff and the best continental breakfast i've Had in a long time. $6 Uber to New Belgium and O'dell and a quick walk to Funkwerks. We had a great stay at BW Kiva!!

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. We appreciate your business. Best Regards, Hema Sarda

"Nice motel with a few issues. "

3
18/09/2018

The building, grounds, and staff . . . especially the staff were 5 star +. The pool was great. Clean, well stocked, with an inviting layout. Even the water temp was perfect in mid September. But, our room had a funky odor to it. We didn't complain, we just kind of became used to it and let it slide. We paid extra for a double king suite for a third bed . . . a hide-a-bed which was totally unusable. We knew it was going to be a hide-a-bed but this sagged deeply at the head, mattress was flattened and could not compensate for the springs and bars. This bed wasn't fit for little kids let alone grown men. I really wanted to like this place and would absolutely try it again . . . different room without the stink, and keep it simpler with just two beds.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. We appreciate your business. Best Regards, Hema Sarda

"Execellent Pet-Friendly Cleanliness"

5
17/09/2018

Our "Pet Friendly" room was spotless - could not have been cleaner. We were extremely pleased. They have rule that you can't leave your pet unattended in the room which curtailed our plans for going out to dinner, but we were able to make other arrangements.We thoroughly enjoyed our stay and will consider this location the next time we visit Ft Collins.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. We appreciate your business. Best Regards, Hema Sarda

"Enjoyable "

5
14/09/2018

The hotel is very clean and nice. The lobby is decorated nicely. The staff was friendly and helpful The rooms were comfortable with nice beds. They do have breakfast in the mornings. An added plus they have a great steakhouse right next to the hotel.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. We appreciate your business. Best Regards, Hema Sarda

"Family Fun at its best..Best Western"

5
27/08/2018

Excellent staff and owners. Very genuine people who went out of the way to help. We went for family trip and found an extended family home at Best Western. We will not want to stay anywhere else than Best Western.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Stayed with famifa on road trip"

5
23/08/2018

Highly recommend this best western location! This was our favfavor hotel of the trip, we stayed at 5 hotels and 3 were best westerns. This is a newer hotel and everything was excellent. Very clean! The only issue we possibly had was we came down for breakfast 20 minutes before they closed. The items were very low, I asked the breakfast attendant for a couple more items and she was very nice and took care of us, partially restocking the breakfast bar. Again this was the best hotel we stayed at and if it had been closer to boulder or denver we would have stayed here again. I was about to drive 50 miles out of the way just to stay here again. Highly recommended!!!

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Vacation"

1
18/08/2018

We are traveling with a group. We were told the points would go to the person who made the group reservation. I put the cost of this $147 room on my card and had the room put in my name. We were told we had to call the rewards number to get it changed so we who are paying for the room get the points. I called them and they claimed it cant be done by them. It is the discernment of the hotel management. The management says otherwise. Talk about a run around. Also, I'm a rewards member and they put a $100 charge on my credit card that will be refunded when we check out. Of course this deposit money is pulled from my account and will take up to 3 days to refund. What kind of crap is this? I have never in all my travels had to do this. I am not impressed with this Best Western and will never give them my business again.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Dear Group Members, We thank you very much for choosing our property for your stay and also taking time to post your review though however before checking out. I understand all your issues have been resolved and you were quite happy while checking out. We do appreciate your business and would be happy to welcome you again on your next visit to Fort Collins. I think there was some misunderstanding which has been resolved before you guys checked out. We would only like to add here that Best Western Rewards Points program is offered by our principals and in case there are any issues the same can be resolved by them within the approved norms in case we at the property level unable to do it. As far as hold of $100 for incidentals is concerned, it is a hotel policy which is applicable to each guest. Thank you once again. Best Regards,

"Quick stay in Fort Collins"

4
16/08/2018

We needed a quick place to stay. It was late and just needed a place to stay. the hotel was clean and the staff were friendly. the drawback was there was no elevator. Breakfast food was good. It would help to have a little more space, but it was still good.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Mini Vacay"

5
13/08/2018

Super clean rooms. They gave us a room next to the pool since that was the reason for our trip. Amazing staff. Free breakfast. Pool is clean and huge. The towels smell so clean. The hospitality is unreal!!!

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"I would recommend looking elsewhere"

2
12/08/2018

I would recommend staying elsewhere. The whole place is in dire need of updating. The area is a sketchy looking industrial area. Breakfast was adequate. It wasn't the worst place in the world, but I wouldn't stay there again. It is way over priced for what you get.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review for your recent stay at our property. We do appreciate your views and would like to state that price is known to the guest at the time of checking in. In absence of any adverse views, we presume that you had a comfortable and nice stay and thank you once again for the same. Best Regards,

"Very Nice"

5
08/08/2018

The Kiva Inn is our new go to place in Fort Collins. Our favorite part is when we get a room with a jet tub in it. Very nice and relaxing. The rooms our always very clean as is the rest of the motel. A great place to stay!

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Great"

5
25/07/2018

Came in late after a day on the river. Check in was easy. Friendly front desk associate. Room was close. It was clean. Lights and everyone worked as expected as did tv etc. All good. Would return if in the area again.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Vacation"

5
04/06/2018

Great location for downtown nightlife. Only about 6 minutes away. Also near several microbreweries. Horestooth reservoir close by. Also Lory State park just about 20 minutes away. Great for hiking and picnics

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Good value for the money"

4
01/06/2018

Best Western Kiva is a decent place to stay if you're looking for value. It was comfortable and clean. The breakfast was good, although they ran out of some of the food. To be fair, it was packed, so it was probably harder to keep up with it all.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Nice stay"

5
29/05/2018

Pros: Clean, comfortable, well tended, good breakfast, nice amenities, excellent staff, allows dogs, family friendly. Cons: not much, so these are just nitpicks; pool had some debris in it, but the water was clear and clean; my toilet seat wasn't secured, so it rocked around a bit. Really not much to fuss about. Will stay again if passing through.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Close to the Breweries"

4
27/05/2018

We always stay at the Kiva when we can. The hot tubs and pool are enjoyable. The rooms are always comfortable. We are close to the Odell Brewery which should be on anyone's list to see and sample. Also as you drive West on Mulberry you will encounter Old Town with its many shops and fine restaurants. Enjoy Ft. Collins!

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Nice lobby, that's about it"

2
19/05/2018

This hotel looks nice in pictures, but it's like a glorified Motel 6 woth a new paint job. Our balcony door didn't seal so it was drafty and noisy all night (facing Mulberry), the bed was like a rock, the shower felt like someone was angrily spitting on me. I had booked the room for 2 nights and cancelled my 2nd night.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Dear guest, Thank you for taking time to put a review for our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver an excellent experience to our future guests. We thank you for appreciating the lobby and our guest services. As far as beds are concerned, we would like to state that guest preference varies from person to person. Most of our guests have appreciated and felt very comfortable on the same beds and mattresses. We would be happy to see you again. We can of course put you in a room on the backside of the property for which please let us have a pre-intimation. We thank you very much once again for staying with us. Regards, Hema Sarda, General Manager

"Great Stay in Ft. Collins"

5
17/05/2018

We stayed here on a recent trip to attend our daughter's graduation. The room was very clean and comfortable. They allow pets which was helpful since we were traveling with our senior dog. Breakfast was good with many choices and something for everyone. Would definitely stay here again in the future.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review regarding your recent stay at our property. Your words of appreciation encourage us to do still better for our future guests and offer them an excellent experience. We will be happy to welcome you again on your next visit to Fort Collins. Thank you for loyalty to our brand. We appreciate your business. Best Regards, Hema Sarda

"Not as shown for pets"

3
04/05/2018

This hotel is clean and friendly. That's about it. I'm not sure if it was the room, or the people above me, but I could hear their every step and every time water was ran, including the toilet. I was traveling with a dog, and it is awkward for pet owners. The pet rooms are not the ones shown in pictures. On the web sight they show pet friendly rooms with private doors from the room that go to the grassy area. Pet rooms are actually on the other side of the hotel. You still have to walk through the hotel hall to get outside, then walk across the parking lot to the other side of the hotel to reach the grass area. its ok for a leisurely stroll, but not so good for late night potty stops. They also put a $100 hold on a credit card for 2 days as a deposit.

"Best location in years"

4
28/04/2018

Best location we have visited in the last few years. The staff was very friendly, courteous and helpful. Breakfast was hot and on time. Parking was convenient to room location which was helpful as w are both disabled.

kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand . Sincerely, Hema Sarda GENERAL MANAGER Best Western Kiva Inn

"Not close to campus"

4
14/04/2018

This hotel is not close to the CSU campus or the downtown area, which can be a good thing if you are just traveling through. It is also not close to a lot of restaurants but is right next door to a great classic steak house, the Charco Broiler, which I have eaten at years ago. The area is pretty industrial with some mobile home parks. This is an older hotel that has been really nicely redone. The downside is that it doesn't have an elevator so if you want a second story room you need to haul your luggage up a set of stairs. I went into town to see how the campus had changed in the years since I graduated and found my old dorm is now the location of a parking lot. Oh well.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Suitable but you are not here for the view."

3
14/04/2018

Adequate accommodations but I think overrated on T.A. Bed OK, pillows could be better. Room has refrig. & micro. Cleanliness of room for 4 nights satisfactory. Towels could be better and more of them. You can request additional. Some guests seem to be long term, Kiva Inn has several different room types. Met some that had a BBQ and cooler and enjoyed their company. Working people, so no late nights, Mostly quiet surrounded by a restaurant, Hwy 14, industrial park and trailer park. Thus you are not here for the view. Need to drive to downtown. Comp. breakfast acceptable, staff enjoyable.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Very pleasant place with congenial, helpful staff"

5
08/04/2018

Reason for visit not the most pleasant - evaluation of dog at CSU Vet School/Hospital for cancer treatment. Vagaries of treatment meant changing dates of stay, more than once. Staff very accommodating and understanding of need to make changes. Also, we do not typically travel with dog - room was well set up for that (end of hall, negligible carpet), which made things easier. They even have poop bags/bin for disposal in the yard. Hotel also has a variety of different types of rooms - standard, with small covered patio, etc. Very nice breakfast. Cheaper than "in town," but easy access into town.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Clean & Nice"

5
04/04/2018

The Best Western Staff were very friendly, and helpful. I love the Kiva style building. It was Affordable and close to Ft. Collins Downtown. Easy to find and get around Ft. Collins. Thank you very much. I would stay here again. :) #1

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Kiva!"

5
01/04/2018

We lived in Fort Collins for many years and are very familiar with the city and the lodging options and we stay (and will continue to stay) at the Kiva every time. The exterior of the property, as well as the common areas (breakfast area, hot tub / sauna, gym) are always clean and well maintained. This property also has a very nice outdoor pool and sitting area to take advantage of in the summer. Check in went smoothly. We always get a spa room and were assigned to Room 121. Upon entry to our room we realized that our room has (what we call) the “giant egg” spa tub. We prefer the other style of tub that they offer and requested to be moved to Room 123 and the girls at the front desk immediately switched us. NOTE: this move was simply due to personal preference. The hotel has to styles of spa tubs. The “giant egg” is bigger and does not have a bench. It has a lot of jets and takes longer to fill up. We prefer the regular style, the smaller tub with the bench. No matter which style you end up with, rest assured that the tubs are nice and always work properly. Breakfast this particular weekend was the best we've had during all our stays at the Kiva. The food is the standard fare of waffles, eggs, sausage, etc. but everything was really fresh, the breakfast attendant did a great job. Location of the property is great. Close to the interstate but if you take Link Ln to Lincoln you can be in Old Town within minutes. The Charco Broiler restaurant is right next door and there are other dining options close by. A special thanks to Alma and Katie who were great all weekend. As this was a spur of the moment trip we had forgotten our toiletry bag and the girls made sure we had toothbrushes and toothpaste. They gave us plates and silverware to eat our takeout, and as mentioned above, they were great about getting our roomed switched. My wife felt bad going to the desk multiple times for the different request but both girls at different times responded with, “that's what we're here for!” Thanks Kiva! We'll see you again soon!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Just what I needed!"

4
30/03/2018

I needed to treat myself to comfortable, restful lodgings for a busy 2 days in Ft Collins. My room at the Kiva provided just that, and convenience to wherever I needed to go. I slept so well I wanted to bring the mattress home with me. Nice breakfast bar, and free cookies at mid-day. Only drawback was no elevator - which made it difficult hauling luggage to my 2nd floor room. The management said it is being considered.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Great hotel"

5
23/03/2018

This was a freat hotel. The service was fast and friendly. The room was clean, and there was free internet. Breakfast options were fine but nothing special. The staff was very friendly. I would stay at this hotel again.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"One night stay"

4
04/03/2018

A good "no nonsense" hotel. It is about a mile and a half off the interstate so the location was quiet. Since it was a one-night stay on our way to Utah, we did not take advantage of many of the amenities provided but our room was comfortable and clean. The bed was reasonable and we enjoyed a nice quiet breakfast the next morning. We would recommend and would stay again. The only complaint was that the water came out of the shower head like a bullet. We couldn't get it to change but a simple adjustment was probably all that it needed.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Wonderful"

5
21/02/2018

We stayed 9days and every staff member were clean friendly and very helpful they were also very kind and respectful to our needs having just lost our son and his funeral they also were very helpful checking in on my wife after she had surgery the rooms were great very clean and the free breakfast was great they actually have hot food sausage eggs biscuit and gravy top quality service

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Clean and affordable "

4
12/02/2018

Slept well and found the room to be very clean. Some noise from the road outside and others slamming doors in the early morning but we weren't too bothered. Breakfast was good. Vending machines only take cash or change. Heater was a bit noisy but we were so tired it didn't matter. We'll be back instead of paying double closer to the college.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Just right"

5
06/02/2018

Stayed for 2 nights for business, now spending 3 more. Location is good for working on this side of town. Breakfast was good, room had a Jacuzzi which relieved a lot of tension. Room was fairly quiet considering facing roadside.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Bad experience"

2
11/01/2018

Manager couldn't be bothered to nor wanted to help when there were billing issues with several customers. When contacted, she was standoffish and placed blame. Refused to help customers. The conversation was so strained I finally gave up.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review for our property. I have personally gone into details of the issue to implement desired improvements in our system if feasible. The issue in hand is getting a receipt from hotel for online prepaid reservation. You were pitching to get a receipt from us for the money you paid to the travel agency and there was absolutely no billing issue as such. The confusion was created by you by asking receipt from hotel for a prepaid reservation rather than the travel agency whom you paid. From our side, we did our best to explain you this and facilitate you as much as possible for your satisfaction. I however apologize for not exceeding your expectations and do hope to see you again during your next visit to Fort Collins. Regards, Best Western Kiva Inn, Fort Collins, CO

"Find a different hotel!!"

1
08/01/2018

I thought I would book my mother a hotel room and schedule a brewery tour for her and some friends as a Christmas gift this year, WORST IDEA EVER. Staying in contact with this hotels' "email only staff" for the correct forms was a nightmare. Very deceitful with prices. They would not allow my mother to check in when she arrived, so she had to drive home. The best part is they charged me anyways days after the check in date when she didn't even stay or have possession of the keys. FIND A DIFFERENT HOTEL!!!!!!!!!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to write a review for our property. I have personally gone into the details of issue and do apologize for not meeting your expectations. I find that this reservation was made through web to be paid under Credit Card Authorization for room rent & tax. As per hotel policy, there is a $50 hold for room incidentals which is placed on guest's card at the time of checking in and goes off after check out. In the instant case, the issue was this $50 hold for incidentals which the guest didn't have. We even tried to hold that charge on your card to check the guest in which DECLINED and hence the guest could not check in. The reservation therefore went under "No Show" and your card was charged for one night room rent plus tax. I once again apologize for all inconvenience but you will please appreciate that we did our best to accommodate the guest within the hotel policy. We will appreciate if you give us another chance to offer you a better experience on your next visit to Fort Collins. Best Regards, Hema Sarda

"Recommended Motel"

5
05/01/2018

The Motel was very clean and well kept, nicely laid out. My room was quiet and very clean. Breakfast was just fine with fresh eggs and muffins, cereal, waffles, yogurt, juices, coffee. Other guests seemed well behaved and the location was not too far of the highway and not far from downtown Fort Collins. I recommend this motel about as much as any I have ever stayed. The frontage road egress to the west is little bit of a pain to leave, so go east to return to the Highway.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Nice stay"

5
29/12/2017

This was a nice hotel. It was clean, comfortable, and the breakfast was good. We were just staying the night as we were passing through. As far as this Best Western it is one of the top for the ones that I have stayed at.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Excellent hotel"

5
27/12/2017

I always stay at Best Western - always get a nice room, never have any problem issues, friendly staff, excellent service, always very clean, excellent value, outstanding rewards program. The included breakfast is always excellent.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Clean, Comfortable and Convenient"

4
26/12/2017

Again this year we stayed at the BW Kiva Inn on our way south from Montana to Texas for the Christmas Holidays. The night Manager/Supervisor, Kaz, was very welcoming and professional. The room was clean and well maintained. The breakfast area was clean and comfortable but needed a little more attention to re-supplying the food product as eggs ran out and some had to wait. The pastry selection was limited and a couple were rather dry. A guest coming at the end of the breakfast service time frame should see and have available that which is offered to the first to arrive at the start of the service. Improvement of these point would have garnered an "excellent" rating.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Decent lodging and reasonable rates"

4
15/12/2017

We sometimes like to visit Fort Collins for medical purposes along dining and shopping opportunities but lodging is usually over priced. The Best Western Kiva Inn was very reasonable and pretty nice accommodations. We had dinner at the Charco Broiler just a stones throw a way which was excellent as well.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Very nice in every way!"

5
06/12/2017

My husband and I stayed here for 3 nights of the long Thanksgiving weekend. Spacious room, good mattress & linens, good heat/AC (we used both due to a sudden heatwave!). One of the best small hotel breakfasts we've had yet: many delicious choices, kept clean & well-stocked, and a cheery environment looking at the attractive southwest decor lobby. Just gotta love the huge lizard wall sculptures! Will definitely stay here again!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"please upgrade"

3
04/12/2017

We came in very late as our flight was delayed, Staff was extremely helpful. Room was clean and stocked. Hotel was very comfortable. Beds and Pillows need to be upgraded as they are very/extremely too firm. Internet was very SLOW and Week signal. We stayed in 3rd room beside office. Breakfast would be better with different waffle batter, the current has a chemical/bitter/fake taste. switching the muffins and some of the stale bakery items with potatoes, hot and ready Oatmeal and grits (not prepackaged) would offer low cost options to the selection that many would prefer and would be a great incentive to choose The Best Western Kiva. Over all the stay was great, would like to see these items added and or adjusted.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have personally gone into detail of the issues raised by you and would like to submit that necessary corrective steps with regard to waffles have already been taken. As far as additional / different breakfast items are concerned, we are evaluating the same and shall do our best. Regarding beds, we wish to inform you that all our beds, bedding , linen, pillows etc. are as per the approved norms. However, in such cases, we encourage guest's to let us know so that we may change their room if possible and see if they feel more comfortable in a different room. I again apologize for the inconvenience and are actively working on your suggestions to offer an excellent experience to our future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn, FORT COLLINS

"Excellent place to stay"

5
01/12/2017

Very close to family friendly activities. Close to downtown. Excellent breakfast. Great parking and very convenient to stay off the interstate 25. I will definitely return and stay there with my family and friends

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thanks for staying with us. We appreciate your feedback! Hema Sarda, Manager

"BEST HOTEL IN FT COLLINS"

5
29/11/2017

By far the cleanest, quietest, nicest place in Ft Collins. Good location. Real food for breakfast. Waffles, orange juice, eggs, and meat. The staff is amazing. Everyone I spoke to was very friendly. The fitness room is clean and easy to use. Even a nice hot tub and sauna after your workout. Very nice.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"My choice in Fort Collins"

4
24/11/2017

I've tried a couple of times to stay closer to the CSU campus but everything has been booked/pricey. The Best Western Kiva is great - less expensive, great location, easy access to both the highway and old town. The location is a bit industrial but perfectly fine. I've stayed here twice and I don't think I'd bother looking at other properties next time.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"My second stay"

5
22/11/2017

My second stay at this hotel and it was just as exceptional as my first! My friends booked rooms at a different hotel and we were terribly disappointed! I suggested the Kiva and they were somewhat reluctant but I swayed them to give it a try. As always very friendly staff! The rooms were impeccably clean and breakfast was good. We had a great dinner next door at the CharBroiler along with cocktails, so convenient as it was right next door and walking distance. We enjoyed the hot tub and the sauna and I truly missed the nice outdoor pool I enjoyed in July. I highly recommend this place! Thank You and I'll be back! ??

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Especially Grateful"

5
20/11/2017

The staff was friendly and courteous. But I am Most Grateful as they found my credit card that I lost in the room and called me after I checked out and just before I left for the DEN airport. This was a gratifying experinece for me and such a relief to know they went out of their way in a very prompt manner to notify me.

"Ft. Collins BW Stay"

3
17/11/2017

I have stayed in a lot of hotels and this place was average for me, it did take a long time for the hot water to reach my room in the afternoon but in the morning I had no problem. nice hot tub an sauna that I used. but the breakfast was just par for me.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Huge rooms! 2 giant king beds in our room! So comfy."

5
14/11/2017

Clean and beautiful- easy access to the business areas of Ft.Collins. In-room coffee and teas. A dynamite full American breakfast buffet included in the mornings. This hotel is definitely a keeper! Polite and friendly help. A great place for a great value.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Pretty nice"

4
13/11/2017

Good breakfast, friendly staff, nice rooms. My bed wasn't very comfortable but I might have got the room with the worst bed. Stinky hallways but quiet environment. Wish the pool had been open. Might stay here again next time

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Great stay"

5
13/11/2017

We have stayed at a number of hotels in Ft Collins the past 5 summers on our way to Montana. This was our first time at Best Western Kiva it won't be our last. Clean and inviting. Very friendly reception. The lobby is beautiful, parking is a bit limited, but the room was spotless & comfortable bed. Breakfast has the normal hotel fare, but was very well stocked and clean.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Love it"

5
07/11/2017

Have stayed at the Kiva numerous times since a daughter moved to Ft. C. in 2010. It is not opulent or fancy, but I find it uniformly clean, quiet, welcoming, comfortable and a good value for the money. A recent renovation renewed the beds and general room decor nicely. The daily breakfast bar is a hit with me - multiple choices, both cold and hot, and a nice little setting to eat in. It's not in the heart of town, but this is not a big city and thus location has never been a problem. I wouldn't think of staying anywhere else when in Ft. Collins.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"It was a nice change"

5
04/11/2017

When I got to this hotel I just got done staying at a terrible hotel that did nothing to make me feel at home or even make me feel acknowledged I was there. When I got here the front desk made me feel like I was a king. They answered all of my questions and made me feel like was actually living in Fort Collins. Couldn't have been happier staying here

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Quiet and comfortable"

5
04/11/2017

I checked in on my phone a few miles away and also spoke with the gal at the frront desk. When I walked in the door she called me by name! All I wanted to do was just watch tv and get away from home. I didn't wake up to the vacuum cleaner at my door. They let me sleep in.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Excellent"

5
03/11/2017

Great stay, comfortable double king room. We would definitely stay again as it is a really nice hotel and close to old town and activities. We make an annual guys trop to Ft. Collins. This was the first we stayed in this hotel, but we will be back.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Great Stay"

5
03/11/2017

The front desk was amazing. Bed was comfortable and the room was nice. I live in hotels 8 months a year so for me to give a good review is special. Everyone was friendly and full of smiles. I will say this is a great place to stay.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Pleasant Stay"

4
01/11/2017

The staff was friendly and helpful. The hotel is laid out in a way where parking is convenient in relation to the rooms. The option to be able to have our dog with us for a minimal charge of $15 was nice too.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Great stay and value"

5
30/10/2017

Came into town for a college football game. We have stayed at this hotel before and always have good service. Hotel was clean, staff was friendly, and good value. Close to CSU campus. Will stay here again!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Dear Michelle Christiansen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda Best Western Kiva Inn, Fort Collins

"Great room and breakfast"

5
28/10/2017

The room was clean and quite and easy to get too. The bed and pillows were very comfortable. Very good breakfast with a lot of variety. The staff was friendly and helpful. They were able to let us check in an hour early. One small problem was the clock by the bed didn't work.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda

"Very pleasant atmosphere"

5
25/10/2017

Last minute reservation due to family in the hospital. This was the closest place to the hospital so I took a chance. Very friendly staff and the room was wonderful. Clean and beautiful furnishings. Made the situation easier to deal with.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda

"Exlcellent"

5
25/10/2017

I will give this place a very high ten for cleanliness and outstanding customer service at the front desk. The breakfast they serve was just outstanding everything was kept full at all times and the area for the customers was always clean. "CLEANLINESS WAS OUTSTANDING".

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda

"A very caring staff/owner!"

5
23/10/2017

Great amenities: breakfast, internet, clean rooms, friendly staff. We stayed for a long weekend for CSU's Family Weekend and Homecoming Activities. We will definitely book this hotel for future visits!!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda

"Nice for overnight stay"

5
19/10/2017

As my husband had a early surgery appt. we decided to stay overnight prior. After looking this was the one that fit us best. Booked online and was given one price, when my confirmation was emailed to me,I noticed that I had booked the wrong night, so called directly to the hotel to change my reservation. Was given a different price, when I questioned they told me that their prices change every day. Wierd. There is no elevator so I requested a first floor room. Was given one very close to the side entrance . The room was very spacious, even with a sofa that I am sure opened to a bed if necessary. Bed and bath linens nice. Had soap, shampoo, conditioner and lotion on wall mounted, I am not a fan, but realize it is a cost saving method. I travel with my own so was not a problem for me. Bath room was nice size and well appointed. Microwave and fridge, coffee service TV and internet also. Clean and the front staff friendly and helpful. Free breakfast, but can not review as we did not partake.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda

"Black Hills trip"

1
14/10/2017

I have never rated a hotel this low in my many years of travel. Repeated calls to the front desk (the last at 2:30AM) had no impact on the occupants of the room above us. In addition the property has a cockroach infestation issue. Management did nothing!!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have personally gone into details of the issue and wish to state that the noise being made by the guests in upper floor room was immediately addressed by our front desk staff at mid night and it was stopped. I am surprised to note that you found some cockroaches in a room two door away from yours and found a few in your room ONLY when you packed up to leave. Sounds unbelievable !! I am aware that you were pitching to get some discount for the issue raised by you which did not come through. We notice with concern that you have posted your review for the same stay on various social media sites to malign our image and hence we are putting you in our DNR (Do Not Rent) list. You will please appreciate that genuine guest reviews are important for any business to initiate improvements but biased and exaggerated reviews derail the whole process. Thanks & Regards Hema Sarda, Manager

"Bucket list"

5
12/10/2017

This was a very friendly and caring staff. They were attentive and helpful to our needs. The room was nice and well kept. Only drawback was the air/heat unit. Either it was on or off no inbetween. Would recommend this location.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda

"Great place"

5
10/10/2017

Great hotel. Very clean. Close to highway, easy to find. Friendly staff. Close to shopping and CSU. Breakfast smelled wonderful, but had to get on the road, so didn't try any:-) We went to a concert while in Fort Collins & the hotel was just down the road from the venue, very helpful.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand. Sincerely, Hema Sarda , MANAGER

"Peace and quiet reign"

5
30/09/2017

I required a room close to an exit. The knees don't work as well as they used to. They have me one and it was very quiet and clean. The only downside would be, if you are under 5' tall, the bed is a challenge. Didn't quite make it to breakfast. Slept in and had lunch next door at CharcoBroiler. All in all it was a comfortable room (bed included).

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"ELEVATOR NOT AVAILABLE"

3
27/09/2017

Should have been told upon making reservations that no elevator is available. Hard for seniors, especially with disabilities. Carpets need to be cleaned, Rooms really need to be updated. This is a $69 night hotel to say the least.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review for our property. We sincerely apologize for the inconvenience experienced by you for going upstairs which could have been avoided had you specified your requirement at the time of booking. Your review however appears exaggerated and biased. For your information, all our in room amenities like beds, carpets, pillows are made to the best of set standards. Carpets in each room are deep cleaned at regular intervals and due inspections are done from time to time. You will please appreciate that genuine reviews help us to improve service levels but biased reviews derail the whole process. Your views regarding the pricing are beyond our understanding and unwarranted. Anyhow, we thank you once again for staying with us. Sincerely, Hema Sarda Manager

"OK"

3
24/09/2017

Everything was pretty much standard BW. However, I cannot recall ever staying in a hotel room with a dirtier, more worn carpet than this one had. Otherwise everything OK. Breakfast, standard motel fare.

kivainn, Manager at Best Western Kiva Inn, responded to this review
We thank you very much for taking time to put a survey for your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience to guests in future. Thank you once again. Hmea Sarda, Manager

"Great decor, front desk needs some improvement"

3
19/09/2017

I usually look for a Best Western Plus but since Ft. Collins does not have one, we stayed here. Really liked the outside architecture on lobby decor. Room was average w a few minor defects. Breakfast was ok. No elevator to 2nd floor and it is pet friendly so we asked for a non pet room. I hate to point this out because the couple at front desk were friendly. But they had a guy checking us in that seemed not to be fitted for the job. He was sweatty, w old work clothes , lots of tatoos and struggled w the check in process. May want to work on that to get a better overall impression.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Cancelled reservations"

1
15/09/2017

I would NEVER stay in this hotel again. The hotel cancelled one day of two days of our reservations. After we left, one of the hotel employees call my cell phone and told me that they found another reservation for us and they would have to cancel the room if we did not update my expired credit card. I did not call and update the card. The hotel employee found my new expiration date and charged me for a room. Shady dealings at this hotel.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to put a review for our property. I have personally gone into the details of issue of charging you for "No Show" for the reservation made by you and not cancelled. You will please agree that we reserve the room and take your credit card details for guarantying the reservations. If you have given a wrong credit card detail, the property is not at fault to charge you for the "No Show" as the reservation made was never cancelled by you. You have already represented this case to Best Western also and got the reply. You will please appreciate that a fair and unbiased feedback from guests helps us work better but such reviews derail the whole process. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn, Fort Collins

"Clean and Affordable"

4
15/09/2017

Had double queen beds for 3 people. Room is clean. Towels are clean. Free internet. Price is decently affordable w/ membership. Online reservation is easy and fast. Friendly staffs. Best of all, free breakfast.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Cute but average"

4
07/09/2017

Hotel lobby was nicely decorated. Pool was clean and well taken care of. Hot tub was nice. Breakfast was average. Restaurant next door has amazing food. I would say for the price we paid it was good and would return. The only thing we didn't like was the room had a very bad smell even after being cleaned so we bought Lysol to get rid of the smell and our socks would turn black walking on the floor other than that beds were good and bathrooms were clean.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Dirty Rooms"

2
06/09/2017

The hotel itself is pretty nice, but the rooms I received were not clean. The first room was filthy: un-flushed toilet, pubic & head hair everywhere, dirty carpet. I requested a different room and the second room was definitely cleaner, but the carpet wasn't vacuumed and there was trash under the bed and behind the desk. Staff didn't even apologize about the unclean room when moving me to another room. I will never stay here again. I am a BW member and this particular hotel shamed the name.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Apparently, your review appears exaggerated and does not portrait the real problem. You originally booked a non smoking king room and we offered an upgraded room i.e. Non Smoking King room with Patio without any extra charge. We thank you for appreciating the cleanliness of second room but still found reasons to complain. As far as our front desk team is concerned, our employees are well trained and experienced enough to handle each situation and offer best service to each guest. This was probably the reason that they offered you an upgraded room as a part of their training and customer-centric approach. Sincerely, Hema Sarda MANAGER Best Western Kiva Inn

"Clean and convenient! "

4
04/09/2017

We were visiting Ft Collins, not knowing about Tour De Fat. The front desk was super helpful when we had forgotten under which name we'd placed our reservation. When we had called earlier in the day and they'd been unable to find our reservation, the gentleman we spoke to unbeknownst to us held a room for us just in case we didn't have a reservation. This hotel was clean, convenient, and served a good variety for breakfast, including offering a non dairy milk for cereal/coffee creamer. Close to downtown, and convenient to Wal mart, local restaurants, etc. Will definitely stay here again!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Awesome stay!"

5
31/08/2017

Awesome property, even better staff!! We were attending a stadium opener, and had 3 rooms. The rooms were very clean, the breakfast was great, and the staff really went out of their way to assist us with our homecoming!!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Nice Place to Visit"

5
28/08/2017

We travel into Ft Collins To visit our son at CSU. This hotel is very comfortable for us because its on Mulberry Street which is great access to school and Old Town. The restaurant next door is always packed and great for our family dinner. There is also a Spoons deli one block away for fresh healthy lunch stuff. And don't forget the liquor store near Spoons too!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"gouging"

3
26/08/2017

Really sorry to see you gouge on prices. A number of other hotel chains said lets not gouge our customers - leaves a bad taste in their mouths. Evidently, this is not the case with you. We liked the staff. they were helpful and courteous. Franchise itself was greedy. We won't utilize this location again and ore reconsidering Best Western chain how about you?

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We would like to add here that prices are based on demand and supply for a given day and are known to the guest before checking in. We thank you once again for appreciating our product, staff and service. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice looking hotel"

4
22/08/2017

I didn't use many of the amenities, but saw a fitness room and outdoor pool. They looked nice. The Kiva fireplace in lobby was very cool. Beds and bedding were very comfortable. It was quiet there and I slept well. The coffee was pretty good and I was pleased to see yogurt and fresh fruit. There were waffles, too! The staff were all extremely friendly and helpful. That goes a long way to making the entire experience wonderful.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Nice place"

5
19/08/2017

Nice place! Outdoor pool was fabulous! The hot tub was small but highly effective! The only bad part of the stay was that there was a couple there that said they were homeless and had been staying there for three months. The girl was obviously on drugs. She was packing and unpacking a truck most of the night. I found it quite disturbing but she was outside smoking with the clerk and the clerk saw what she was doing and it continued. This may drive away good paying customers.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Beer trip to Fort Collins"

5
17/08/2017

Amazing staff and hotel, it made my trip that much better. Bed was awesome and room immaculate, can't wait to go back. Thanks BW Kiva! I can go on about all the things I enjoyed here at my stay including location to all the breweries but I'll just say you won't be disappointed.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"colorado trip"

4
17/08/2017

Motel, was very clean, comfortable was a little ways out of town but not bad. Price was one of the highest for best western . Would recommend for someone to stay. Large room and beds were very comfortable

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Staff Members Need Trained - Resent $50 damage deposit."

3
16/08/2017

The hotel is older but kept up nicely, yet we felt it was over-priced compared to other hotels. Personally we do not like having to put a $50 deposit down before checking in. The staff who took our reservation was inadequately trained as we had to remind her 3 times it was for 2 nights. The appearance of the check-in clerk left a lot to be desired. The breakfast staff did not extend a welcoming feel to guests.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Great place not far from downtown Fort Collins"

4
14/08/2017

I had a business trip in Fort Collins that my wife was coming along with. We wanted a nice place relatively close to downtown at a reasonable price so she could play while I worked. The area around the hotel may not seem like much but the hotel is a gem. Clean and secure with friendly staff and nice rooms. The breakfast was pretty good to start the day with. We enjoyed our stay.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"South Western Look"

5
13/08/2017

The stay was very nice. Easy to find with my GPS, right Next door i ate dinner and breakfast at this fabulous place Charco Broiler restaurant was amazing. I would stay here again to eat at this wonderful place.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Decent BW"

4
08/08/2017

This BW is very convenient to the freeway and not too far from city restaurants and shopping. The rooms were clean and comfortable and the price was OK. Fort Collins is a bit pricey anyway, though there seems to be no reason for that.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Good one-night stay"

4
07/08/2017

I belong to the BW rewards program, so got a very good rate on this hotel. I had looked on some site online that said there was an elevator, so I didn't bother to request a ground floor room even though I have trouble with stairs. When it turned out the hotel did not have an elevator, the front desk kindly changed my room to one on the first floor. Small negatives, I was in the front and there was some traffic noise, although not enough to keep me awake. And while the breakfast was good, the breakfast space was a little small and crowded. My favorite thing is a little odd - the toilets flush very quietly so that you can use them at all hours without worrying about waking your neighbors (ok, I told you it was odd). All in all, a nice place and I would be happy to stay again.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Great stay"

4
07/08/2017

Very friendly and helpful staff. Good breakfast. Even though it is on a busy street the rooms were quiet. we went to old town for dinner and it was a fun experience. The hotel was easy to find and met all of our expectations. Would stay again.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Good value, good location"

5
02/08/2017

Our room was comfortable and we liked that it's close to downtown and the CSU campus. We got a room with a jet tub and it was huge, just what we were looking for. They have a nice pool and both indoor and outdoor hot tub, though the outdoor one was not available when we visited. They had a decent breakfast. We were also impressed that they had soap dispensers in the room (sink and shower), which reduces the waste of all those plastic bottles. Overall a good value, we would stay here again.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Good place to stay"

4
02/08/2017

This was a nice hotel that was closest to our destination for the next few days (we stayed 3 nights because of this). Was surprised to find that each of the 3 nights had a different price (Fri-Sat-Sun). I can understand this if staying for one night, but thought it was odd that for the same room, I had to pay a different price each night (starting with a high price on Friday and ending with a reasonable price on Sunday night). I was told that BW decides the price, not the proprietor? Had some minor issues with housekeeping (took our washcloths and didn't replace them). The excercise room was nice, but hot (was sweating profusely within minutes!) Good breakfast. Nice restaurant next door that was very convenient.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Very Satisfied"

4
01/08/2017

The value was there for the payment made. The room was clean and equipped as listed. Most of the time the breakfasts in this type of hotel leave a little to be desired buy this one was very adequate. The staff was friendly and helpful.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Hema Sarda, Manager

"Clean, nice, good value for the money"

4
29/07/2017

We were looking for a hotel near old town and this came up as one of the cheaper options. It is certainly more than walking distance but you can avoid the main city traffic and it's a very quick drive. Check in was easy, staff was nice, rooms were clean. TVs were good- it rained and we ended up watching movies from an impressive free TV selection. Will definitely come again.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

""The Annual Trip""

4
28/07/2017

We have been making this trip for many years. For the past 4 or 5 years (at least), we've been coming to the Kiva Inn. They are very accommodating and helpful. The breakfast is decent. Beds are nice, pillow-top mattresses, but were a little "tall" for this short person! Access to local attractions and I-25 is EXCELLENT. It's a little hard to see when you first get to town if you don't have a GPS, but once you get past that, it's really easy to get in and out of! Plenty of parking, because there's also parking around back. We'll go back!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Girls getaway"

4
22/07/2017

We enjoyed the convenience of the hotel location to hikes and Old Town Fort Collins restaurants and shops while not being in the middle of a busy tourist area. Rooms were clean, service was great and breakfast was very convenient with pretty good choices. We even used the pool to cool off after our hikes.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice place to stay"

5
19/07/2017

Nice place to stay and excellent breakfast. The rooms were clean and nice. The free breakfast was much different from what I'm use to seeing. Biscuits and gravy, sausage, and eggs. I would stay again if in the area.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Great place for the price "

4
17/07/2017

We spent 5 days here while attending a family reunion in Fort Collins. The rooms are nice and clean, breakfast is included and has lots of items to choose from and the staff was courteous and accommodating. The only complaint would be that it's right across from a noisy highway but with the fan running all night this wasn't a problem.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Great Location"

4
17/07/2017

This hotel is noticeably older but well maintained. Pool and hot tub are nice, fitness center is very small. Rooms are spacious and clean with micro and fridge. There was a noticeable musty smell on entry to the room due to the old A/C units. If they upgrade the HVAC I would rate the rooms and value at very good.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice place!"

5
11/07/2017

Nice location, easy to get to. Room was nice and clean, very quiet area. Some rooms have balconies. Swimming pool looked very inviting!! Within walking distance of a great restaurant. Great place. I recommend!!!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice place to rest one's head"

5
10/07/2017

The hotel was a welcome sight after a long ride. Bed was comfortable, location quiet for a restful night, hot tub was perfect, breakfast was plentiful and good variety with the staff friendly. Will look to stop here when in the area next time.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Great stay"

5
09/07/2017

Although we only there for a short period of time, everything was clean and the staff was very friendly. The rooms were comfortable and the internet service was great. The breakfast had a nice variety and was well maintained.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Comfortable"

4
03/07/2017

I stayed with a group so don't know what the cost of my room was. My room had a fridge, microwave, AC, coffeemaker, hair dryer, iron/ironing board. Bed was too hard for my taste. Staff was friendly and helpful. Breakfast was average for this type of hotel. One restaurant next door that we did not visit. Immediate area is industrial/business that are not tourist/traveler oriented. Hotel here seems out of place. Not near downtown but close to I25. No elevator to second floor so consider that when booking. I believe they had a pool.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Relaxation"

5
01/07/2017

Nice place. Would have been nice if I couldn't hear people walking above me. Otherwise very nice! Enjoyed the breakfast. Lobby was nice. Had 3 Windows in our room. The fridge was wobbly. Wish the bathroom was a little bigger. Enjoyed the stay!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Base before flying back to UK after 11 weeks travelling"

5
29/06/2017

excellent stay at hotel ....room was very quite ....altho we had a ditrubance on our 3 rd night fom the room next door at 2330 hrs .....spoke with duty Manager and her resolved the matter straight away.....breakfast is good ...hotel staff very helpful....hotel Is quite ...room was very clean .....Internet was fast ...so a Great Choice for us

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Best stay of eight day road trip."

5
28/06/2017

Recently visited Theodore Roosevelt National Park in North Dakota. During our eight days on the road this was by far the best facility we stayed at. Warmly greeted on arrival. Offered one of their carts to transfer our belongings. Good sized room, comfortable beds, good internet connection, fridge and microwave. One thing I really appreciated was their use of wall dispensers for hand and body soap, and dispensers in shower for shampoo, conditioner and soap. These save so much waste. Instead of using part of a bar of soap or bottle of shampoo or conditioner and leaving the rest to get thrown out you only use what you need. I noticed another reviewer thought that was cheap of them and I did notice there were two bars of soap and a container of Pantene shampoo available if you wished, so not sure where that complaint came from unless they just started having those other items available. By the way, shower was great. Breakfast was very good with hot items. Scrambled eggs, sausage patties, and biscuits and gravy. Also plenty of other choices as well as fresh fruit. Recommended restaurant, Charco Grill was right across parking lot and was also good. Had a stout beer, sad panda I believe it was called that was excellent. There is an outside pool that we didn't use and an indoor hot tub that we enjoyed very much. Also has a sauna and exercise room that we might try next time. Very peaceful and quiet. Got an excellent night's sleep. Just a terrific all around experience.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Visiting Colorado State"

5
27/06/2017

Beautifully decorated property. Planning to visit Colorado State which is less than 4 miles away so place was nicely located. Clean, well-maintained, and had a great breakfast of the usual BW fare: freshly made waffles, cereals, eggs(hardboiled eggs and scrambled), yogurt, juice, and coffee. Has a small gym and hot tub on site. Tub creaks (?) but no biggie for me.What really impressed me was the beautifully decorated lobby and breakfast area. Great job BW!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"My Fort Collins Home Away From Home!"

5
27/06/2017

Perfect location and wonderful staff ALWAYS make my stay in Fort Collins much more enjoyable. Bilingual staff are attentive to all of your needs! Plenty of off street parking and sense of security day and night.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Excellent customer service"

4
26/06/2017

The staff is incredibly friendly and helpful. They went above and beyond to make our stay comfortable. I appreciate the great customer service. The rooms were decent, beds are not very comfortable. Given it was a short trip, it worked and for the price, wasn't a bad value. I would probably stay again.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Do NOT stay at this place!!! They are NOT honest people!"

1
15/06/2017

This motel is listed as one of the motels in Front Range Brain & Spine Center that gives people from out of town discount rates for having surgery. I signed a paper saying I had no pets and it had the discounted price I was to pay upon check out. I went to surgery the following morning at Fort Collins Surgery Center ( who contacted the motel to verify I was in town to have surgery) My husband went to check us out and they suddenly did not have the paper I signed agreeing to the price. They charged him full price! The Surgery Center even called the manager while I was in recovery regarding this matter because the manager was rude to my husband. The Manager Hermma was also rude to them and refused to do the right thing and charge me at the discounted price. I am pleased that the people at the surgery center will be taking this motel off all pamphlets for referrals. The manger replied to the complaint I made to the corporate office saying that when rooms are full they no longer give discount rates and that I had to be having surgery at Poudre Valley Hospital to get that discounted rate. I stayed at this motel 2 weeks prior for a doctors appointment and got a discounted rate. I have the statement showing the discount and never went to that hospital on those dates.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you very much for taking time to write a review for our property as your desired price was not accepted. We are aware that you referred this to Best Western also which was appropriately answered by us. It is wrong to say that any changes were made in the registration card after signing at the time of check in. You had signed for room rate @ 129.00 + tax 4.58 = Total 133.58 and demanded Hospital rate subsequently which was denied. Signed copy of your Registration card is with us as an evidence of rate acceptance. As a policy, Hospital rate is complimentary and is allowed only for Poudre Valley Hospital patients subject to availability of sufficient rooms which are booked through Front Desk of PVH. We regret to write that you are using social media as a window to settle your scores as also threatened by you which is not correct. For your information we have already put you under "Do Not Rent" list to avoid any future complications. Thanks, Hema Sarda, Manager

"Great Surprise!"

5
12/06/2017

This hotel was an unexpected surprise! The lobby was brightly light, clean and the staff was very friendly. The room that we stayed in was well maintained and clean.The breakfast was the standard hotel breakfast but everyone working there was so polite and appreciative. I can't say how pleased I am overall with this hotel, it was definitely the place to stay!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"I'll be Back..."

5
10/06/2017

Very cordial, very appreciative of you as a customer, rooms are spacious and comfortable. I love the diabetic friendly breakfast that is offered! The pool looks very inviting, but never been able to use it. Always to late. I wanted to use the exercise room, but it closed just as we got there. The sauna/hot tub looed amazing and very inviting, but haven't used it yet.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"A great oasis in Fort Collins' north end"

5
10/06/2017

If you are in need of a quiet, well-staffed and well-staffed place to stay in Fort Collins, look no further than the BW Kiva Inn. We have stayed at this property several times whilst visiting family in the area and we have never been disappointed. Highly recommended.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Old and wayyyyy overpriced"

1
05/06/2017

Creepy old hotel, way too pricey, close to Fort Collins and it was getting late so we were forced to get whatever was available. We spent rest of 8 days in Colorado and this was the most expensive and least desirable

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. As far as hotel pricing is concerned, you will please appreciate that it is based on demand and supply on a given day and hence there is little we could do about it. Thank you once again for choosing the Best Western Kiva Inn, Fort Collins for your stay. We hope to see you again soon! Sincerely, Hema Sarda, Manager

"Nice but in need of refreshing."

3
04/06/2017

The hotel looks nice from the outside. The pool area is very clean and the grounds are nicely maintained. The lobby area is clean and attractive. Front desk staff were friendly and attentive. Hallways were a bit dark and the guest rooms, while clean, smelled funny and are in need of refreshing. Bathroom was clean and had plenty of towels, but the installation of liquid soap dispensers in the showers was disappointing. The price of accommodations was such that bar soap and individual shampoo and conditioner should have been available. The breakfast area was clean and well maintained. The breakfast items were adequate. Overall it was a pleasant place to spend a night, but not an outstanding value.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Great hotel - not ideally located"

3
02/06/2017

One night stay - rooms were clean and modern. Breakfast included in the price was well above average. Location lets it down a little. It looks walkable to some bars & restaurants on Google maps but it's not. There is one place right next door but that was closed by 8. Good stop off, but wouldn't spend more than a night or two for that reason.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

"Best place in Fort Collins, CO"

5
30/05/2017

This place is hands down the best place in Fort Collins, CO to stay. It is very family friendly and the staff are exceptional. Very clean and great Breakfast. We have stayed at many other locations and this is our first choice. WE WILL never again stay at any other place. Thank you for making our long weekend even more memorial.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Good for one night "

4
29/05/2017

Broken AC in first room but they quickly moved me to another room. Good sized. Pretty basic but good enough for one night. Could hear TV in room next to me but once the AC was running this drowned out. Generous breakfast and nice friendly staff. Parking pretty tight if you arrive late.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"A pleasant stay and refuge from a storm"

4
24/05/2017

As I stated in a 2015 review, we have stayed here s number of times and found this a good place to stay. This time we arrived in a May snow storm after a harrowing drive from Denver International Airport. The room was spacious and comfortable, and the coffee from the lobby was hot and quite welcome. At breakfast, waffles, scrambled eggs and bisquits were available along with juice and coffee. It all made for a very pleasant stay.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Great stay!"

5
15/05/2017

We had a great stay for my niece's college graduation. The hotel is dog friendly, everyone was very helpful and friendly, the premises were clean, comfortable and nicely decorated. Great location close to old town/downtown Fort Collins. We will definitely stay there again!

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice clean hotel...perfect for CSU graduation"

5
14/05/2017

We made our reservations almost a year ahead for our child's graduation from CSU. Traveled with early 20s kids and grandparents. The Kiva Inn served our purposes very nicely. Clean safe place to rest in the evenings. Breakfast was standard fare continental-type with plenty of food and ample seating. I would definitely stay here again if we are in the area.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice place to stay"

4
02/05/2017

Very comfy well-appointed rooms, though the pillows are a bit hard. It's very rare to find a hotel room with two king-size beds plus a hide-a-bed. It was perfect for our family. Beautiful common area, yummy breakfast, and the hot tub felt soooo good after a long drive up I-25 on a cold night.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Yes Spot..."

5
01/05/2017

Perfect for traveling through Colorado. Very clean and comfortable. Awesome breakfast included which makes up for the price. Had special pet/420 rooms with patios that were away from the main hotel. The restaurant next door had great food and service.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"An unexpected surprise in Ft Collins."

4
24/04/2017

It's an older property, which means that the rooms are large. They are also clean, and the beds are comfortable. Easy in and out, right next to an old favorite restaurant (the Charco-Broiler) on one side and a gas station on the other. Staff are friendly and helpful. Lovely hotel, not too far from either old town or I-25.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Great Spot in Fort Collins"

5
13/04/2017

This a lovely property on the outskirts of Ft.Collins nr the expressway. Very well kept and visually impressive. Good restaurant next door. Very pleasant staff & nice room. No elevator but only two storys.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

"Great landing spot in Ft Collins."

4
11/04/2017

The hotel was very clean and rhe staff was all friendly and helpful. The location is convenient to all Ft Collins has to offer. Old Town is maybe 5 minutes max from the hotel. The university a couple minutes more. Several of the breweries are a very short drive. Easy access from I25. I would even consider this hotel for Frontier Days as Cheyenne is a short drive. The breakfast is standard, but well stocked and maintained well. Wish the pool was indoors, but it was ok as we came to see the area and not the hotel pool. We will stay there again when we visit Ft Collins.

kivainn, Manager at Best Western Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda,

"Beautiful, Clean Hotel!"

5
07/04/2017

This hotel was lovely! Right off the freeway with big rooms and very kind staff. The breakfast was delicious and there are lots of dinner spots close by. Definitely going to come back here and stay again.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice Southwestern Theme"

4
03/04/2017

The hotel has a very pleasant southwestern theme. The hotel and room were very clean, nicely decorated, and comfortable. I spent one short night there but had a very positive experience. The location was perfect for my visit to a local hospital.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"My Go-To Hotel in Ft. Collins"

5
24/03/2017

My husband and I stayed at this Best Western first because it was decently priced on hotels.com. Now, we stay there every time we go to or through Fort Collins. The atmosphere is so homey and welcoming. The staff has always been great. The beds are decent. The breakfast is good. I couldn't ask for a better place to stay. We've even seen a construction company stay here!

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Consistently Good"

5
11/03/2017

We have stayed at the Kiva Inn on several occasions and have found it to be consistently a good value with attentive staff, ample breakfast, and a nice hot tub to enjoy. We have already booked for another stay in May.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins

"Nice, except check-in policies"

3
27/11/2016

The price was low and the room was recently remodeled and clean. The king size bed was nice, but too firm for my taste. The reason I only gave 3 stars was due check-in policies that made me feel uncomfortable rather than welcome.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear Joy, Thank you for taking the time to share your experience! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our check-in policies. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of the issues that you addressed and we thank you for taking the time to share your experience.

"Average "

3
27/11/2016

Fairly clean, but I prefer cleaner. Bedside table had sticky brown residue. Carpet stains. Front desk needs to be friendlier. Beds were comfy. Plenty of towels, washcloths and hand towels. Shower was nice.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear suebe8, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a great time with us and we look forward to serving you again.

"What A Nice Place!"

5
27/11/2016

I recently stayed at the Kiva Inn. What a great place to stay! Easy access off of Mulberry Street. The place is well designed and very comfortable. Rooms are large, clean, and ours had a balcony, which made it really nice. We found the rate to be very affordable. Breakfast was plentiful and fresh. I just can't say enough nice things! It is an older hotel, which I assume means many folks may take a pass on it for a newer one, but the place is very well maintained, clean, functional and just plain old nice! I'll definitely stay here again.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear 988montana2000, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your 5 stars review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Don't stay here"

2
16/11/2016

First Clue: You are warned there is no refund when booking through the Best Western site. Second Clue: When you check in they inform you there is a $50 deposit on the room. Rooms are in poor shape and it is very noisy at this hotel. Management seems to be unaware how bad they are, or they just don't care.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear donaldq150, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"Clean, comfotable and affordable accommodations"

4
10/11/2016

Having stayed here a couple years ago we found the property to still be in excellent condition. The receptionist on Nov. 9th at around 6 pm was very professional, courteous and efficient. The complimentary breakfast was average but well presented and fresh. The receptionist on the morning of Nov. 10th, 2016 was very accommodating and efficient. It appears that all staff are well trained and motivated toward a very good guest experience.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear Tom V, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Can't be Beat!"

5
05/11/2016

Very clean, very quiet motel that is well off the interstate. For the price, this place can't be beat. My only complaint was the worn carpet in my room, but that would not keep me from returning The complimentary breakfast was excellent. The room had all the usual amenities. The overall value of this place is great.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Good place to stay"

4
02/11/2016

The people who work here were all very nice and gave excellent directions. The place is easy to get to from the interstate but far enough from it that the rates are lower. There is a wonderful restaurant right next door you can walk to.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"great Hotel"

5
02/11/2016

Great room, comfortable bed, friendly staff. Good location in Fort Collins. This was the second time we stayed at this hotel and would stay again next time. Would highly recommend this hotel to anyone staying in Fort Collins

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Enjoyable stay"

4
28/10/2016

Room was cozy, front patio was nice. I would return in a minute. Hot tub was awesome as well. Didn't have to share when I was in it! Traveled to Ft. Collins from Denver and wanted to stay because I was attending a 2 day class. I chose this Inn due to the fact they have smoking rooms. These rooms are on ground level and are more personal than regular rooms. I loved it.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear Kim W, Thank you for taking the time to let us know how you enjoyed your stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great Hotel"

5
27/10/2016

We stayed at this hotel last night. It was clean and they were very accommodating. The breakfast was a typical hotel breakfast but it hit the spot for us considering we have been on the road for a few days.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
It is very heartwarming to learn that you enjoyed your stay with us. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Very nice place"

5
26/10/2016

Booked this hotel at the last minute on our road trip. The lobby was very inviting and the room was spacious, clean and comfortable. Close to the old town area of Ft. Collins, where we had a very nice dinner. Staff was friendly and helpful. I would stay here again.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
It is wonderful to hear that you enjoyed your stay with us. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We are glad your stay was comfortable and we look forward to your next visit!

"Friendly and Comfortable"

5
25/10/2016

If you are looking for a clean, comfortable, and friendly place to stay in Ft. Collins the Best Western Kiva Inn is for you. We stay here every time we visit family, and will keep coming back. My mother needs a handicap accessible room and the room at the Kiva Inn meets all of her needs. The staff is so helpful and genuinely want to make your stay as comfortable as possible. We will be back.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear sharonschauss, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"One night stay"

4
25/10/2016

I would certainly stay here again. The location is good, it is close to many places to eat. It is pretty close to I-25 for people who need to get back to work fast. It looks like it was remodeled and they did a good job.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear robert_weng, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are also happy to hear that you found the location to be so convenient for your needs. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Best Western Kiva"

5
17/10/2016

Excellent hotel and great value! The hotel room was comfortable and updated. Breakfast was no frills but excellent! Check in and out was definitely easy and uncomplicated. I would recommend this hotel to anyone traveling to Fort Collins!

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
I'm pleased to learn that you enjoyed your stay! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We look forward to your next visit!

"Great Location, Great Hotel, Amazing Staff"

5
15/10/2016

This is an excellent hotel to stay at when visiting CSU or Fort Collins. The accommodations are a great value, and the staff go out of their way to meet guest needs. We were especially impressed by Branden, and the extreme care he took to make sure the breakfast area was well stocked, re-stocked and cleaned.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is great to hear that we were able to meet your expectations of service and hospitality! We look forward to seeing you again!

"Great Stay at Kiva Inn, Best WEstern"

5
12/10/2016

Great Value. The Sauna made this hotel my favorite of my whole trip. The hot tub was not hot enough for me personally. I did not get to thy the breakfast because I was sleeping so good from the sauna experience. Everything else was wonderful. Very affordable.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear y Adam D, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. I am pleased to learn that you enjoyed the Sauna!, We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Latest stay"

4
11/10/2016

I must say that I was pleasantly surprised by how nice this hotel was for the low price we paid. I would have to say that it is far and away the nicest Best Western my wife and I have stayed at or even seen for that matter. We are already planning on booking our next stay here next month when I have to return for my next doctors appointments.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear culbyramfan, Thank you so much for such a wonderful review you have of our hotel. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Nice"

5
02/10/2016

Wonderful place. Clean friendly. Beautiful room with comfy beds. I would visit again and will. Kinda like to go in the summer and enjoy the pool. It was a bit noisy this morning with doors slamming. But not theyre fault

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear Deñña, Thank you for taking the time to let us know how you enjoyed your stay with us! I am so glad that you found our hotel to be clean and your compliment to our beautiful room with comfy beds and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Best Western Kiva Inn"

5
27/09/2016

I stay here yearly. The staff is wonderful. The hotel is wonderful. Breakfast is as good as any hotel breakfast. It is a very very comfortable, pleasant place to stay. The location is close to everything. I do not even consider staying anywhere else when I visit Ft Collins.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear June P, Thank you for letting us know how impressed you with BEST WESTERN Kiva Inn hotel! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are all looking forward to your next visit and hope it will be just as enjoyable.

"dont trust the price given on phone"

2
25/09/2016

charged me 20 dollars more then they told me on phone and the room was not smoke free or i would have to pay more good luck to the next people that stay here i got two rooms in the old part of the hotel i would think for the money we would of got 100 rooms not room that were 45 like we got i stay at best western all over the us will not be back to this one thank you

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. You will please appreciate that prices in the industry are dynamic and go up and down as per demand and supply. They are however firm if booking is made when the price is quoted. Also, you had booked a smoking friendly room at our front desk in which different guests have stayed happily. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-484-2444. Sincerely, Hema Sarda, Manager Best Western Kiva Inn, Fort Collins, CO - 80524

"LATEST HOLIDAY"

5
25/09/2016

After correcting her mistake on the prior reservation I had made the week before, I thoroughly enjoyed my stay this second time. The week before I was not so happy when I arrived after dealing with the Denver rush hour traffic to be told my reservation was on the second floor and they have NO elevator. I wasn't too happy at this point being tired and frazzled from the Denver traffic nightmare. Best Western offerings made up for it. Am a member of the rewards program.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear Thomas A G, Thank you for taking the time to let us know how you enjoyed your stay with us in BEST WESTERN Kiva Inn Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Great Place, Great People, Great Price"

5
20/09/2016

This IS the place the stay. Just researching the reviews you will come to the conclusion that you don't have to look any further. My mom has a Unisar DH900 TV Listening System and Rajesh Sarda "General Manager" got this hooked up for my mother so she could hear the TV. Rajesh Sarda "General Manager" and Hema Sarda "Manager" Are Great People along with their employees, The Best Western Kiva Inn, Fort Collins, COLORADO and the people who work there are the way they ALL should be.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Dear Ann J, Wow! We are thankful for your awesome comment and great details of your experience with us. Your positive review means a lot to us! We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. We would love to have you back and we do hope to see you again soon. Thank you so much for choosing BEST WESTERN Kiva Inn Hotel and have a blessed day ahead Ms. Ann

"Best Front Desk Staff"

5
31/08/2016

Customer Service starts on the phone and at front desk. Micky and Brandon went out of their way to help us out. Finding a Golf Course and Dinner arrangments Stupid 200 characters minimun requirments. Opla Da Opla De, Hope you have a wonderfull day.

kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will happily share your comments to Mr.Brandon and Micky and we look forward to seeing you soon!

"Great Place Great stay"

5
30/08/2016

Wife and I stayed here to visit Rocky Mountain National Park. Rooms were clean, staff was friendly and helpful. Hot tub pool, fitness center and the breakfast were all decent. I would Highly recommend eating at the restaurant next door called Charbroiler. Reasonably priced and the food was excellent

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER

"Very solid Best Western"

4
29/08/2016

I recently stayed for 2 nights in for a family function. I arrived mid morning by car from Denver. The staff made an extra effort to have a room available to me by 12:30. The room was clean quiet and spacious. I had a corner room on the end of the hotel. I think the size was a little larger than what one would normally expect. There is a fine established restaurant and bar [not part of the hotel] right next door. But there are many interesting restaurant with 2-3 miles of easy driving. The hotel is on the older eastern side of the city about 1 1/2 miles off the interstate. The city is clearly growing in that direction. The university is about 2 miles away. I didn't use the gym, pool or sauna so have no comment. This was a one time trip for me. I was quite satisfied and would stay there again.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER BEST WESTERN Kiva Inn

"Colorado"

4
29/08/2016

Nice hotel off of a busy highway. We thought it would be noisy in our room but that wasn't the case. The room was nice overall. Some hairs in the bathroom that weren't ours, not an overwhelming amount. The tub was a little slick. Located next to a nice restaurant and not far from others.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda MANAGER

"Best Customer Service Around (Michelle)"

5
25/08/2016

I was having trouble booking online, so I called and Michelle at the front desk was able to help me immediately! I will always call and book direct in the future! I met the Manager at check in and he was very kind - genuinely wishing my husband and I a Happy Anniversary! The pool and hot tub were perfect! Lots of breakfast choices. Bed (especially pillows) were very comfortable. Definitely a bang for our buck! We'll be back!

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Nice Best Western"

5
24/08/2016

Clean and comfortable room. Breakfast was well organized with plenty from which to choose. The grandkids took advantage of the pool several times during our four day stay. Staff was friendly and helpful.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Kiva Inn"

5
24/08/2016

We were very pleased with our stay at the Kiva Inn. The hotel was very clean and the room was decorated very nicely. Everything in the room worked great, from the A/C to the Jacuzzi tub. The staff was very friendly and helpful. One employee, Sydney, stands out. She was the employee that checked us in on our arrival. She was a great fountain of information about Fort Collins and the surrounding area. She helped us immensely!!

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Hospitality at its best!"

5
24/08/2016

The Best Western Kiva inn was supposed to be a economic choice close to CSU for move in weekend. It was all that and so much more! The owners are a delightful couple who welcomed us and ensured we had everything we needed, making some last minute adjustments in our room configuration. The rooms were clean and updated. The soap, shampoo, conditioner and lotion are all in wall mounted take what you need containers! Way to be green and use just what is needed!! The complimentary breakfast had many fresh options and the afternoon cookies were great! The grounds are clean and there are chairs and tables to enjoy the outside. The location is close to everything including the campus!

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Pretty but Expensive for Best Western"

4
23/08/2016

The hotel was very clean, lovely grounds, staff was very nice, and convenient location. I've stayed in other nearby Best Westerns and this hotel was the prettiest. In my opinion they over charge; because they can. Average Best Western is $100.00 plus tax. Our room was $162.00 (including tax) because it's located closer to Colorado State University than the others. I don't know if I would stay there again, only because of the price.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Enjoyed our Stay"

5
19/08/2016

Thank you for a pleasant stay. Very clean and Breakfast was filled with variety. Our stay was nice. We got three rooms and no complaints from any of our companions. Handicap accessible and it was pleasant. Staff was awesome and attentive to our needs. Loved the eco-friendly environment.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Pleasant place to stay"

4
17/08/2016

rooms are clean and service is really good. Also they do have free breakfast, internet and breakfast which are maintained clean and good. Staff are friendly and always helpful. Definitely recommend others to stay here

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Friendly Staff"

3
16/08/2016

My wife and I have stayed at the Best Western Kiva Inn several times over the years. It is a nice hotel with a friendly staff. The rooms are clean and spacious. The reason for the average rating is that the shower has push button dispensers for body wash and shampoo/conditioner, rather than mini bars of soap and bottles of shampoo and conditioner. My wife's hair was "straw-like" after she got out of the shower. She usually brings her own shampoo and conditioner, but forgot those items this time. We would consider staying at the Kiva Inn again in the future.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We would like to submit that while use of dispensers for shampoo and body wash instead of soap bars & bottles is eco friendly, mini bars of soap and shampoo pouches are available at our front desk on demand. We hope you will stay with us in future and give us a chance to serve you again. If I can be of assistance, please don't hesitate to contact me at 970-484-2444. Thank you once again for taking time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hema Sarda

"Our stay was good"

3
07/08/2016

Room was clean. All employees were nice & helpful. Pool water was heated but still cold. Didn't get into hot tub because extra full of bubbles. Would have been nice to have breakfast until 10 for those of us that didn't return to the motel until late night but only until 9.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"the worst experience ever"

1
03/08/2016

Beds not made. Linens not changed. Towels and wash cloths not replace. Empty box of facial tissue not replaced. Floors not vacuumed. Bathroom not cleaned. Dirty room, awful experience. Have never found this to be an issue, as Best Western are always great. But not so at this location. Stay away.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We wish to submit that at the time of bill settlement you were given a discount of $ 20 instead of free night stay you were pitching for, which in no way can be considered reasonable as all stuff and services were provided to you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-484-2444. Sincerely,

"Close to Everything"

4
02/08/2016

We always stay at the Kiva inn. It is easy to get to Old Town and the breweries in the area. The Charco Broiler is a very good restaurant in walking distance to the Kiva Inn. It is also easy to get on and off I-25.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Marginal to poor"

3
31/07/2016

This BW is not in great shape. Smokers abound and are tolerated by the management. There was a terrible cleaning smell that lingered in our room and barely masked the musty smokey smell. The mattress was the greatest disappointment: a soft, super squishy sponge that felt like it was going to consume you. Access to this hotel is difficult with potholes and ruts between the parking lot and access road. Sketchy neighborhood. At the front desk in front of me at check-in, a guest was being charged 50% more than we paid since he had no reservation - poor soul. We tolerated the place only because we were too tired to make the effort to find something else after 600 miles. Until they make improvements, look elsewhere.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. While your observations about our property appear exaggerated since there are a no. of guest who have appreciated the available facilities and location of our property, we would like to add that we are in the process of reviewing your observations at the management level for further improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-484-2444. Sincerely, Raj Sarda General Manager BEST WESTERN Kiva Inn

"Youth trip."

5
31/07/2016

This location for us was great. We stayed one night before checking into CSU and one night after the trip coming back. The youth had a great time. We used the pool, the sauna, the fitness room, the hot tub as well. This hotel was about 3 miles where we needed to be.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Our Annual Visit ..."

4
29/07/2016

We've stayed here for a couple of years, now, during our annual trip for Cheyenne Frontier Days. The rooms are very nice and proximity to I-25 to head up to Cheyenne is a definite plus for us. The beds really are nice, but I almost felt like I was "climbing" to get into it! My husband and I both always bring computers and other electronic devices and we both utilize C-Pap machines. This hotel had MORE THAN ENOUGH outlets to accommodate all of these devices!! I WAS IMPRESSED!! Lighting was also better than many hotels I've been in recently. We'll DEFINITELY be back!! :-)

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Surprise at Check In"

4
29/07/2016

We very much liked this property. I redeemed BW points for the room and was surprised to be charged $30 at check-in, with no explanation given as to why. I assume it was a cleaning charge assessed by the locally owned property.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Very spacious"

5
25/07/2016

We loved the large room with 2 king beds and a sofa sleeper. The indoor hot tub was perfect. The breakfast was good...small area for people to eat, but if you were patient, it was fine. Would definitely stay here again.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Clean & quiet with nice amenities"

4
24/07/2016

The entry lounge is beautifully decorated. We arrived late and really enjoyed the warm outdoor pool after a long day of driving...slipped into the hot tub for a quick soak as well. Simple but clean room.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Southwestern motif and decorations through out the property"

4
21/07/2016

This is a very clean and modern property off of the highway on a service road. Gas station next door. Very short drive to downtown. If you are a fan of Southwestern and native american inspired art, this is the place for you. The theme is represented all over the property. Everything worked very well and we had a very comfortable stay.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Five Stars if there had been an elevator"

4
17/07/2016

The hotel/rooms are very nice and the staff very helpful. We were offered help carrying our bags upstairs, but we miss an elevator. Breakfast was good and is served in a nicely decorated area. The hotel sits pretty close to I-25, so is convenient for travelers. There is a great restaurant right next door, so once you are out of the car, you don't have to use it to go eat. Definitely worth the stay.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Very clean room, and helpful staff"

5
16/07/2016

I stayed here only for one night but, since I am a Platinum member they upgraded my room with a jacuzzi bathtub in it. After a 14 hour day it was much appreciated. Very helpful staff that actually took time to explain what i was getting amd initialing for. Great hotel.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Great find"

5
14/07/2016

Just passing through and needed one night room in Ft. Collins, CO. Easy in and out of downtown Ft. Collins.Pleasant atmosphere with great decor. Quiet despite being near a highway. Breakfast had good variety and quality -saved us from seeking and spending before we got back onto the road.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Great place, great location"

5
11/07/2016

The staff was very friendly and helpful. Great location - not far from downtown Fort Collins where there are many great place to eat! Our room was very clean as well! The pool was also nice - perfect after a hot day of rafting!

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Poor Service+Overpriced=Never Again!!!"

1
11/07/2016

Purpose of our trip was a Memorial Day Weekend baseball tournament in Fort Collins, CO. The hotel was selected by our head coach as he wanted to keep the team together in one place. Wasn't my choice and definitely won't be in the future. We were checked into room #232 (2 queen beds). My wife and I shared one bed and our sons were in the other. Their bed was fine. Our bed was AWFUL. Sagged in the middle and every time you would move the springs would pop loudly. Horrible night sleep for my wife and me....worst ever. Spoke with the front desk the following morning. Friendly staff. Received word later in the day we were being moved to room #227. Our bed was now fine (I always select closest to the windows/AC). Now the boys bed was bad....doing the exact same thing our bed did the night before. My oldest son and I then took the mattress from #227 and since we still had the key for #232, we switched mattresses. Didn't help. Same issue. Appears all box spring related. Complained the following morning at checkout. Requested the manager contact me to discuss reimbursing some of my expenses. As of this writing, no response from him at all. Not only will I not be staying there in the future, I will make sure our team doesn't as well, nor our friends and family that were in the area to include members of other teams. A simple kind gesture and all would have been forgiven. But they chose to ignore. I will not.

"always good"

4
10/07/2016

we've stayed at this hotel several times. we come to ft. Collins at least every two years and we always stay at the KIva. It's always clean and friendly and the location is great for us. Breakfast area can get a little crowded, but we enjoy the selection, so we adjust our attitude and go with the flow.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Clean, quiet, no elevator"

3
08/07/2016

Went to check-in, first question was if we wanted room on first or second floor. Took second floor since it's usually quieter. Went through entire booking process and was directed to the stairs, room at far end of hall. Asked where the elevator was and... NO elevator. That should probably be the first disclosure at check-in, not the last. We made a total of about 12 trips up and down those stairs with heavy boxes and luggage. We are 60 years old! First motel in 40 years of traveling with no elevator. Otherwise clean and quiet although view from our room overlooks trashy trailer park. Probably won't stay there again.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We could have offered you a quieter room at the first floor itself on demand subject to availability. We also provide help in shifting guest's luggage to room on the second floor on request to front desk staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-484-2444. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Western Summer Road Trip 2016"

5
06/07/2016

This is a clean, modern hotel that accepts dogs. The room was spacious and clean; there was a nice breakfast bar and charming decor in the lobby. Very friendly and helpful staff, convenient parking and close to the heart of Fort Collins. The only negative: the beds/mattresses need some upgrading or replacing.

kivainn, General Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda GENERAL MANAGER BEST WESTERN Kiva Inn

"Needs a facelift"

3
30/06/2016

Satisfactory hotel, but could use some new bedding and mattresses. Breakfast needs more protein options. Some people are allergic to eggs. And the waffle batter ran out so they filled the tub with water to maybe wash it out? No sign, and then when we tried to make it waffle, the cleaning water splashed everywhere. And obviously the waffle didn't turn out.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-484-2444. Sincerely, Raj Sarda MANAGER BEST WESTERN Kiva Inn

"Close to I-25 and Heart of Fort Collins"

5
26/06/2016

The location of this hotel is roughly midway between I-25 and the heart of Fort Collins. The hotel is well maintained and exceptionally clean. Its only drawback is the lack of an elevator but the hotel is only two stories high.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER BEST WESTERN Kiva Inn

"Eh...."

3
23/06/2016

Not at all what I'd hoped for, especially for what we paid. Staff was friendly and lobby was clean. Breakfast was decent...yogurt topping bar, muffins, omelets, sausage, etc. Pool was clean, but much smaller than expected. The rooms, however, are very dated and need serious updating. The carpet was horribly stained, to the point that I didn't want to walk on it bare foot. Our room had a strange smell to it. We never could figure out where it was coming from. It was sort of musty and smelled a little like a dirty trash can. When we opened the sofa bed, it was clear that the bedding had not been changed. There was hair and crumbs in it. Beds weren't terribly uncomfortable, but I'm a stickler when it comes to the quality of my sheets. These were polyester and itchy. We would definitely look elsewhere next time we in northern CO.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-484-2444. Sincerely, Raj Sarda MANAGER BEST WESTERN Kiva Inn

"Wouldn't stay there again"

1
21/06/2016

We were assigned a pet-friendly room that we did NOT specify. The hotel refused to give us a non-pet-friendly room. There was an odor in the room, there was hair on the walls, dog food (or what I hope was dog food) on the desk chair and the back of the desk, and the refrigerator leaked on the floor.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-484-2444. Sincerely, Raj Sarda MANAGER BEST WESTERN Kiva Inn

"Good Hotel to start vacation from Denver Airport"

4
16/06/2016

We arrived at Denver Airport and had pre booked this Hotel. We avoided the toll road from the Airport ( Don't take it in a rental, no saying what you will be charged as no pay booths) and its a quick 70 mile trip up i25. Good Hotel, nice exterior and helpful staff. Big Bed, Pool, Hot Tub, Sauna, Fitness centre, clean and tidy. Breakfast is continental and Hot. Gluten free Cereal available. Wi-Fi free and OK.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 970-484-2444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER BEST WESTERN Kiva Inn

"Great place to stay!"

4
14/06/2016

Staff were very helpful. Breakfast area was clean. Room was spectacular! Traveling with two kids after picking them up from the airport is always hard but Best Western Kiva Inn made the trip home so much easier because of their excellent services! Thanks again!

"Not the BW we expected"

3
13/06/2016

Beautiful exterior, lobby, breakfast and pool area. Staff wasn't as welcoming (although they could have had a bad day). A/C in the room wasn't that great. The rug seemed dated and dingy. The sink counter height was very low. The bed was very comfortable.

"This hotel is easy to access from I-25, but certainly not spectacular."

3
12/06/2016

We arrived early morning and knew our room would not be ready until later. They offered to call us when it was done so we used the time to explore Ft. Collins. Beautiful city. At 2:45 we got a call our room was ready. We asked for a King bed on the first floor since there is no elevator. (We booked in March). We were told that no King was available on first floor, but for the same price we would get the two queen beds. Not excited by this since it takes up more room, but ok. We opened the door and the room was trashed. Food on the floor, beds not changed and it smelled. We immediately went back to the front desk. We were then given a KING bed on the FIRST floor. Wow! Thought that wasn't available. Breakfast was average. Only meat was sausages on Saturday morning. Pool area is ok too, but a tree sheds blossoms into the cold tub. There is a nice hot tub inside. Don't think I would stay here again.

"Very nice"

4
06/06/2016

Every time I have stayed here the rooms have been really nice and clean! Beds are very comfortable and the staff has been excellent!! The quality really shows!! It does have an outside pool that I have never used, indoor hot tube that I also never use. Only negative I can come up with, it's a little on the pricy side! But you do get what you pay for here!!

"The princess & the pilly sheets"

4
02/06/2016

The hotel looks beautiful on the inside. The rooms look nice. We had 3 problems: the bathroom fan didn't work (so we didn't use it), the bottom sheets had those little pills that fabric gets when they have been washed too much (and need to be replaced) and the front desk told my husband that they would have scrambled eggs for breakfast and they didn't have them. I will say it was a good value for the price.

"College Orientation visit"

2
01/06/2016

Not impressed. Stayed two nights. The staff was friendly and helpful, and the property was clean, but the A/C was not working properly and vacillated between extremes-- very cold, then shut off to become very hot and stuffy in the room. My college students did not sleep well due to the uncomfortable temps, gun shots popping off next door from the trailer park and noisy guests running in the hallways. Other rooms may have had a better experience, but neither student got adequate rest so was not worth the competitive pricing. Wifi was poor. Located in more of an industrial area. Will not be staying here again.

"Rates went up"

5
30/05/2016

I've stayed here in past years on my visits to Fort Collins. It's a very nice motel but their rates took a big jump from last year. Last summer I paid $117 for a room, now they want $145 for the same room! I will be staying at the Days Inn down the road from now on. Under $100.

"Good Value"

4
26/05/2016

I booked this hotel based on the ratings and reviews here on Trip Advisor. It was very affordable and, as noted in other reviews, it is clean and staff friendly. It is about a 6 minute drive to "Old Town." There is a restaurant (Charco Broiler) right next door which serves breakfast, lunch and dinner and also has a lounge. The free breakfast has a good variety of items and is available from 6a-9a. They have a laundry room which was clean and the vending machine that sold soap, powdered bleach, and softener sheets worked (nothing more frustrating than getting your washing all ready to go only to find that the vending machine doesn't work!). One potential negative: There are two levels in the hotel and no elevator, so if you have a lot of luggage and/or are not capable of climbing a flight of stairs with your bags, you better hope there are rooms available on the first floor (or put that request on your reservation and hope it can be honored).

"Nice, Clean, Very Friendly and Attentive Staff"

4
22/05/2016

I stayed here for a family get together in Fort Collins (a lovely town). The room was very nice, very clean. The complimentary breakfast is a typical high carb breakfast of yogurt (no plain), breakfast cereal, waffles, muffins, various breads, and some fresh fruit. My bed was fine, not awesome, but, adequate. Plenty of hot water whenever necessary.

"Dependably Good Stay"

4
22/05/2016

We have stayed at this Best Western before and it has always been comparable in price with clean rooms & decent breakfast bar, and sauna & hot tub available. Pool is outdoor so don't use it. Front desk staff is always helpful. Easy access to downtown, CSU & I-25

"great stay"

5
20/05/2016

Great people great location ,great property obviously not wanted by everyone but they had rooms for smokers with outdoor patios, separate yet convient to the rest of the hotel, so as to not offend nonsmokers.

"great service"

5
18/05/2016

great service and location. close to everything but don't have to deal with the down town traffic. No elevator but they offered to help carry things up if needed. lots of main floor rooms. we needed adjoining rooms, worked great. fridge and microwave, NICE tv, great wifi too.

"Very Comfirtable and friendly."

4
16/05/2016

This a very comfortable place to stay when traveling in northern Colorado. Kiva Inn older hotel yet very comfortable and priced right for travelers or short stays. Clean rooms well taken care of for older hotel. Very friendly staff and front desk and very polite housekeeping staff. Very nice breakfast area and very clean, nice dining area good selection of breakfast items. The parking area is some what limited and expose to the street.

"Best Western accommodations"

5
16/05/2016

Extremely courteous, well trained and helpful staff. Clean and well managed. Charged an exorbitant rate (over $100 per night more than normal at this time) because of influx of people attending CSU graduation. Good Business? Maybe, but a lot of people would say "way too much overcharge!

"Great value and service"

5
16/05/2016

BW Kiva is now our first choice for Fort Collins. Could be a little closer to downtown/old town, but it's all of a 4 minute drive to restaurants, bars, shopping. Excellent fun staff, pool, indoor Jacuzzi. Nice rooms, big thick towels, OK breakfast, comfy lobby, and lots of parking. Good choice.

"Old and worn out"

2
22/04/2016

The carpet was worn and well used. Had $50 hold for any damage that might occur in the room. (I am 60+ years old and only wanted a nights sleep.) I could understand it for college students that swarm to the hotels to party.

"Kiva decor excellent"

4
08/04/2016

Kokopelli heaven...the lobby is beautifully decorated. Would have liked more of that southwestern feel in my room. Hotel is clean with nice rooms. Check-in was abit slow, but overall stay was good. Will stay here again.

"Great Hotel"

5
28/03/2016

I love staying at this place. I try to stay here everytime I drive through Colorado. The staff is very friendly and helpful. This hotel also excepts dogs for a small fee. I recommend this hotel to everyone.

"Nice, clean stay"

3
25/03/2016

Hotel was very well kept up. Room was comfortable; needs some updates in the bathroom, but otherwise a nice room. Great place for a 1-2 night stay for work or passing through. Pool, spa, and fitness room all liked nice.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Nice and quiet motel"

4
20/03/2016

I always try to stay at the Kiva Inn in Ft. Collins. It is a short distance to my favorite brewery, Odell Brewery. The beds are comfortable and the room is spacious. The prices are always very reasonable.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Great room"

4
14/03/2016

We stay one night, and we were impressed! The room was very nice, clean, and had a super comfortable bed. The room came with a mini fridge and microwave. The only con was all the noise in the morning. We wanted to sleep in a little before checking out and just couldn't. We heard running non stop from the floor above us and what sounded like a family reunion right outside our door. When checking in ask for a room on second floor and way from everything.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"had better"

3
13/03/2016

could have been much better. the breakfast could have been better. everytime we went to the hot tub there was someone in it. so we never got to use it. and they didn't have a indoor pool. other then all that I think they should also have more then one washer/dryer set. we had to wait 3 hours just to do our laundry and get it done. other then that I guess everything else was fine.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Ft Collins BW"

4
13/03/2016

New look is great, staff is friendly and I enjoyed my stay. The new style is a pleasant change and modern. with today. That is a great way to keep up with the times. I frequently stay at Louisville co BW and is my favorite bt FoCo is a close second.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"average"

3
11/03/2016

This was an average stay. Found slight cleanliness issues in room. Television channel search extremely slow & not user friendly. Entry security poor at side entrance; door did not close & lock easily. Breakfast? Really that was breakfast? I had a hard bowled egg (OK) & a breakfast burrito. Burrito was hard, so I figured get past this & the inside would at least taste good. Wrong.

"Broken down bed"

2
07/03/2016

The bed I slept in was broken down on the entry side. I had a poor night's sleep as I kept slipping down to the side of the bed. The bed needs to be replaced rm 114. The remote wasn't working very well, I had to get up within 3 feet of the tv to get it to work. The dresser was dated and inexpensive looking. The heater ran all night and didn't get the room warm. Definitely below standard for a Best Western.

"Just fine for three nights."

4
24/02/2016

We often choose Best Western's when we are out of town. This one was close in to where we wanted to be and had enough off-street parking, which was well-lighted. We love the breakfasts. In this case, the hotel was full due to an event in town, and the breakfast seating area was not near large enough. The hot tub/spa is indoors and was open. The pool is outdoor and seasonal. There is also an exercise room. We liked the location; straight west off the freeway, but the directions don't quite tell one how far it is and the street mentioned was incorrect. Proceed west to Timberline and then double back a few hundred yards. Hotel is on the north side of Mulberry. The room was adequate and clean, enough towels, etc. We made reservations with our BW card and the room was ready when we arrived. There is a surcharge for weekends and they are unable to make just one reservation if your stay extends over a weekend, as ours did. So late at night, when we came in, the key card did not work. It was necessary to go to the front desk and have another one made, to change it out. In the morning, there was a hassle, as the night manager had thought we were skipping out on paying since I did not complete the tedious and unnecessary reservation paperwork late that night when we returned, tired. I complained and it turned out that some others were unhappy with this employee's service as well. The day manager said they were working on correcting this cumbersome procedure about different rates requiring different reservations. I don't expect this to change, however, and I dislike the inconvenience. There was no hold placed on my credit card, as one review stated, but perhaps that was because I made advance reservations. One large problem is that there is no elevator to reach the upstairs rooms and it was quite difficult hauling the luggage up the "L"-shaped stairs. This means all handi-capped access rooms will be downstairs. Don't leave anything in your car overnight. The price was right. Maybe one gets what they pay for.

"Hotel Good and Bad"

3
21/02/2016

The breakfast was very good. The staff was excellent. The bed was very, very soft so if that is a problem, you may want to reconsider your reservation. Also, the handicap access was non-existent. No electric opening doors. Not cheap and I did not appreciate having a hold put on my credit card for $50 because I was staying in a college town. I am almost 60 years old and in a wheelchair but they told me they do that to everyone. Then there was an upcharge for my handicap room. Really? If you are not handicap and can sleep on very soft beds, this is a good hotel room and hotel. If you are in a wheelchair or want a firm bed, pay extra to stay somewhere else.

"Fort Collins"

5
12/02/2016

A very nice place to stay at. The rooms are very clean. It's a quiet place to sleep at night. And pet friendly. And the breakfast in the mornings are very excellent in quality. I would stay there time after time.

"Not Quite Right..."

3
04/02/2016

I stayed here for four days while my dog underwent surgery at CSU. Pro's: They let me check in a few hours early which was very much appreciated because I had just gotten into town after flying all day. Easy on/off the main road into town. The grounds and main areas were very clean. Front Desk Help was ok. Not super friendly but not unfriendly. Room was a good size. I didn't try the breakfast but the area looked clean and well stocked. Con's: I asked for a room near an exit as I had my dog with me. They put me near an emergency exit that wasn't to be opened unless there was an emergency. Not helpful as I had to go through the entire hotel, then across the parking lot to the far side of the hotel to the dog potty area. The dog potty area was not well lit or advertised. If found it by accident. Room was ok, not like the pictures so I'm thinking the dog folks and smokers get the older rooms. The rooms were not very soundproof. I could hear people talking and um... I could also hear the showers. Yikes! Super loud in my room. The floors were sticky and the bedding worn as was the mattress. Otherwise it was clean enough. My biggest beef was not getting a response from Management regarding a left behind item in the room. A simple "we looked but didn't find the item" would have been sufficient. Still haven't' heard from them.

"Fantastic"

5
03/02/2016

I stayed only one night with my husband and this hotel was so clean! We arrived a few hours before our check in time but they were super nice and let us check in earlier no extra fee. The gentlemen in the front desk was super nice, attentive and helpful. They even showed us our room before we check in to make sure we where please. The location is fantastic close to everything easy to get to. The room was very clean and comfortable, the breakfast was surprisingly good I was not expecting such variety so I must say if you can please stay here! I know I will on my next trip to Fort Collins for sure!!

"Could have been better"

3
27/01/2016

This hotel needs better training on the front desk staff. Evening person seem to be almost bothered that I arrived for a 1 night stay. Since I checked in late I didn't have time to eat so I bought a couple of things from the vending machine. When I tried the cookies, they didn't taste right. So I looked at the expiration date and found it had been outdated since Feb. 2015!! Parking was not ideal (I was driving a small box truck). My overall stay was just average or less than.

"Just below okay."

2
20/01/2016

Stayed 2 nights and there were ups and downs. Rooms were cobwebbed in corners, and the hotel management couldn't find our payment in full for a very long time while trying to check out Monday morning. So held us back to go on to Wyoming.

"Fine enough hotel. BEDS are much too firm"

3
17/01/2016

The KIVA INN Best Western on the outskirts of Fort Collins is a fine establishment with a nice jacuzzi and fitness room, charming little lobby with free breakfast and coffee/tea... conveniently located on a main thoroughfare in and out of town. The only real criticism is the quality of the actual guest BEDS. They slept like straight-boards. The queen mattresses are about 10-in thick at best and probably cost $180 a pop for the hotel. Cheap, hard mattresses make for an unpleasant stay in the end.

"Great hotel great service"

5
30/11/2015

Me along with my wife stayed in Best Western Kiva Inn to attend a community function. Our stay was very comfortable. Staff and quality of breakfast was excellent. It is a hotel giving value for money. I would recommend everybody to stay there once and experience the excellence in quality be it staff, house keeping , breakfast.....

"hotel"

4
20/11/2015

It was a great place to stay. I really enjoyed the Jacuzzi in the room. I would and have recommended this hotel to people traveling through Ft Collins... Anytime I go through Ft Collins I make it a point to stay ant the Kiva Inn..

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Pleasant stay"

4
15/11/2015

Check-in staff is very friendly! Room basic motel but was very clean. The breakfast room is big and offers nice selections to choice from. Location makes it easy to drive to. Our room overlooked the open atrium and was still very quiet.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Tried the rest allways return"

3
15/11/2015

We try to stay here when we are in town... we stay at the others in ft collins but they are not as "good/fun/hospitable" as our dear beloved "KIVA INN" We are a simple professional asphalt crew who needs extended stay options on the northern front range... We come down from Steamboat every spring and fall for the last 10 plus years... Man it's hard to find rooms for 10-18 people during these shoulder seasons. EVERY SPRING and FALL. LOVE IT

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"excellent"

5
11/11/2015

I have been staying at the Kiva Inn for over 8 years for medical reason and have never had a bad experience. the staff is always friendly and very helpful same goes for the owners. Irealy like the location because it is close to my doctors.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Wouldn't stay at any other place in Ft. Collins"

5
10/11/2015

Staff uniformly friendly and eager to help out. Welcoming, open, western native American themed lobby is well lit by natural light and is also the site of a very nice breakfast buffet each a.m., which adds greatly to the value of this hotel. Clean, roomy rooms, set back from road, acceptably quiet. Not luxury, but very good value for its rates.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Excellent hotel"

5
08/11/2015

We were very happy with our stay. It was quite a unique design. The breakfast room spacious and well stocked. Even though our room faced the road it was very quiet. Right next door is a excellent restaurant.. family owned since 1950s .

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Worst Stay Ever"

1
04/11/2015

The rooms and dirty, dark, and dingy. The staff was rude. Breakfast had no hot options other than a waffle iron. Hotel was hard to find and in a sketchy part of town. I'd suggest going to Fort Collins' other Best Western by the University.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Every six months, Best Western Kiva Inn is inspected and meets all standards for cleanliness and guest satisfaction. We pride ourselves in offering clean rooms for incoming guests and we try our best to meet all your needs, however when at full capacity, sometimes it is difficult to meet every request. We apologize again for any inconvenience with your stay at Best Western Kiva Inn. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Great Stay"

5
02/11/2015

All aspects of our stay were great. Very clean, very friendly, always asking if everything was ok and could they be of further assistance. We had the Jacuzzi room. It had a damp smell but otherwise was excellent. Breakfast was great. No elevators that we found and there are 2 floors. We did not use the pool, hot tub or the work out area. If you have a lot of luggage or have a hard time navigating stairs, request the first floor.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Average stay"

3
16/10/2015

Average Best Western stay. Room and bathroom were clean and nice. Hate that there is no general overhead light. WTH? I get to go turn off 5 lights (that don't help you dig into the dark reaches of your packed bags) before going to bed instead of one switch. Logical to someone. Otherwise it was fine. Although I did request for a picture of Nichols Cage be put in my night stand in the special request section of the online reservation form. Nope. They did not deliver. But they have a computer and printer. Hmmm. Makes you wonder if guest satisfaction is a priority. I asked the other BW in Aurora for a pic of Olivia Wilde. Also did not deliver. Other chains do. Just sayin.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Nice, clean pet friendly hotel"

5
15/10/2015

We always stay at this hotel when going to Ft Collins as it is pet friendly, clean, newly renovated main area and dining area. It is an older hotel that is well maintained and location is easy to get to and is near interstate and the university and old towne.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Welcoming hotel off frontage road"

4
14/10/2015

The BW Kiva: appealing facade welcomes you off the frontage road. Nice landscaping and a neat location far from the "hustle" of town, but conveniently close to New Belgium, Odell's and the Fort Collins Brewery (FCB). Grab a bike to take your own "tour de fat" from the Kiva to the brews. Front lobby and breakfast area are painfully small - but adorable. Take your breakfast in your room - you'll thank me later. It's a standard Best Western with a cool western flair that is very "North Colorado/Wyoming". In all: Cozy. Mostly clean. (The "wood" part of the floor in our room was sticky even though it smelled like 409 or something.) Very affordable. I'll return!!!

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"This place looks better in the daylight"

3
14/10/2015

It's best to arrive here right around check-in time, when you might get a parking spot. I thought I would do the public service of informing fellow TripAdvisor users that of the two Best Westerns in Fort Collins, this is the one on the outskirts of town. Some people prefer the outskirts, while others prefer to be closer to the action.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. We have plenty of parking spot for guest. We really sorry for your incontinence. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"bad smell in room"

2
13/10/2015

Staff was competent. Breakfast the usual inferior Best Western fare. Most surprising was a room that stank. Have seen earlier reviews that cite this, and the staff at the hotel admits that this is the case with several of the rooms. Marred our two-night stay and since the hotel was full, there was no chance of moving to a different room.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Regarding the cost, prices always reflect supply and demand, however we always try and offer affordable rooms for our guests. Every six months, Best Western Kiva Inn is inspected and meets all standards for cleanliness and guest satisfaction. We pride ourselves in offering clean rooms for incoming guests and we try our best to meet all your needs, however when at full capacity, sometimes it is difficult to meet every request. We feel the end goal of this complaint is wanting money refunded rather than reflecting the actual quality of the hotel and its services. We apologize again for any inconvenience with your stay at Best Western Kiva Inn. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Nice Stay!"

4
07/10/2015

We stayed overnight on the way back from a Bronco football game. We enjoyed the hotel. While there is no elevator, our 2nd floor room was clean, well appointed (mini fridge , excellent king bed) and relatively quiet. Breakfast offerings were extensive. Yyhe Charco Broiler restaurant next door has always been really good. We will stay again!EThereeelevator

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Cece's trip"

1
07/10/2015

Staff was very helpful. Room was very clean, and breakfast was quite good. Stayed there on way to Yellowstone and stayed there on our return trip. Highly recommend it. Close to interstate, quiet. Good night's sleep

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Great Stay!"

5
07/10/2015

We were there for a family reunion. The staff and room were very accommodating. My husband and I used the internet and the fitness room. I had a good breakfast both mornings. I would recommend the Kiva to any couples staying a couple of nights in Fort Collins.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Best Western Kiva - FT Collins, CO"

5
22/09/2015

Large well maintained rooms, and very comfortable beds. The staff is super courteous and go out of their way to make you feel welcome. Free internet connectivity without having to sign in (and free use of the on site computer and printer). Overall an excellent place to stay!

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"OK Place to Stay"

3
19/09/2015

We stayed here one night on our way to Estes Park. We were very surprised there was not an elevator-just stairs. We had a king sized bed, nice size room. Front desk staff, Leah was very helpful with a nice personality. It was disappointing the pool was closed for the season-it was 80 degrees outside. Breakfast was not very good; the waffles although fully timed had raw dough inside.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Great place to be"

5
15/09/2015

All the amenities and more, on one of the main drags Mulberry St., with a reasonable price, and a staff that likes being there, just a hop skip and a jump from Horsetooth Res. a wonderful place to relax, Access to the Chargo rest next door is a +.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"Great !"

5
13/09/2015

We were in Fort Collins for a colleges Football game and we made reservations at the Best Western Kiva ..The check in was great , nicest guy at the front desk , Conor .. He helped us so much , found a great restaurant for us to have dinner , told us about the local attractions ... Gave us great directions .. The hotel was clean , lobby was very inviting , room was clean , he inspected it before we went in..we had breakfast ( complimentary ) at hotel , it was very good and presented very nicely !! We would stay there again !!

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER

"They try hard to please"

4
13/09/2015

We stayed two nights, we were in town for a CSU vs Minnesota football game. I would say this place was above average, but not very good. Pros: the staff was very helpful, beds were comfortable, breakfast was better than expected. Cons: the first room was stinky - they moved us quickly, the outdoor pool was closed - temperatures near 90, the sheets were a bit old and worn.

kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are always happy to hear when a guest has had a pleasant experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Raj Sarda MANAGER