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Best Western Pony Soldier Inn & Suites

3030 E Route 66, Flagstaff, 86004-3936 Etats-Unis
Contact the hotel
Contact the hotel
Contact the hotel
PHONE : (928) 526-2388
4.0 / 5
1915 Avis Tripadvisor
REVENIR_AU_DEBUT
My research
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Hotel advantages

Activities

Horseback riding
Jacuzzi
Swimming pool
Skiing nearby

Hotel services

24/7 reception
Elevator
Complimentary breakfast
Free Parking
Free Wifi
Indoor pool

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators
The strong points

Activities

Horseback riding
Jacuzzi
Swimming pool
Skiing nearby

Hotel services

24/7 reception
Elevator
Complimentary breakfast
Free Parking
Free Wifi
Indoor pool

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators

Description

Welcome to Best Western Pony Soldier Inn & Suites! Northern Arizona University (NAU) is near our Flagstaff hotel, and we’re a favorite for students, faculty, and staff. Located on historical Route 66, our Flagstaff hotel is close to some of Arizona's top attractions. With our location close to I-40, you can quickly drive to Sedona or the Grand Canyon to experience spirituality and sheer natural beauty. The Snow Bowl Ski Area is popular during the winter months, and we welcome a number of travelers in the area to try out the powder. Recreation is fantastic in Arizona, especially in this region. The comfort of our guests is our top priority, which is why we are a 100% smoke-free and pet-friendly hotel. We understand that a great vacation involves the entire family. Our Best Western Rewards® Program is featured here, and we're the only Best Western Core Hotel in Flagstaff, so many guests count on us to provide the quality of service and accommodations they've come to expect. Our interior corridors are spacious and bright, the perfect welcome for our Flagstaff hotel guests. Whether you're here for a local sporting event at the high schools or NAU, or here for NAU move-in or graduation, we're happy to accommodate groups. College graduations and move-ins are a huge deal, and we're committed to making the experience even better. This Flagstaff hotel is also a favorite for those traveling on business, including employees of the local hospital, Coconino County Government workers, and construction workers. Many Hot Shot Forest Firefighters choose to stay with us because of the great value and spacious, clean rooms. From business to vacationers, we happily welcome all guests. Book a cool, quiet Best Western Pony Soldier Inn & Suites room today and get ready for a memorable trip! Enjoy your stay. Parking is always free at the Best Western Pony Soldier Inn & Suites!

Activités

Customer reviews

4.0
based on 1915 guest reviews
Excellent
741
Very Good
610
Average
330
Poor
143
Terrible
91
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Fantastic. Will stay again and recommend it."
Brian E, 04 Octobre 2024

This hotel and staff are awesome. The hotel is a little older but so are all of the hotels on Route 66, obviously. This one is spacious, clean, nice pool and hot tub. The breakfast was excellent great variety served in a spacious room. Great location. All staff were exceptional, front desk, cleaning staff, breakfast, and maintenance were helpful and friendly. The hotel seemed to fill up every night so it's popular.

"Good location, reasonable price"
karoleigh, 04 Octobre 2024

The guy who checked us in was very nice. He greeted us with a bag of two bottles of water and snacks and thanked us for being platinum members. As hot as it was, we especially appreciated that. Our room was a king suite located on the second floor. We appreciated the extra space. I want to call management's attention to the slow draining tub drain in the bedroom's bathroom. We used the other bathroom instead. There was a nice pool in an enclosed building, which we liked because it was such a hot day. My husband used the hot tub and said it was enjoyable. Outside of the pool area was a cute deck with chairs and tables. The breakfast was the reason why this hotel received a 4 instead of a 5. My husband didn't like the eggs. I was okay with them. They weren't delicious, so I dipped them in the country gravy which made them okay to eat. The sausages weren't the best, but I had two cups of coffee because it was good. I finished my breakfast with the pineapple they furnished. I've stayed at this hotel before and wouldn't have problems staying again. The price made it one of the cheapest hotels we've stayed at on our trip, so I don't want to create a list of complaints as some people have.

"When in Flagstaff DO NOT stay here!"
Jonathan J, 30 Septembre 2024

Problems started with the indifferent receptionist. When an extra pillow was requested to supplement the miniature pillows furnished my wife was informed that they didn't have any (this wasn't a problem at any of the other Best Westerns we stayed at on this trip). When asked why the room did not have a microwave we were informed that had to be requested when making the booking (never saw that as an option). When my wife tried to use the soap dispenser in the shower it fell off the wall and landed on her foot (it was heavy but empty in any event). The faucet in the shower could not be turned off, not dripping, but running constantly. Terrible experience overall!

"Nice location!"
Sharon R, 26 Septembre 2024

Staff are exceptionally pleasant and helpful. The person at the desk - I don't remember his name- checked to be sure there was a chair in the room before assigning us a room. The woman at the breakfast bar was very sweet. The room was a little small. The location is great.

"Some rooms good but NOT 142 ."
Judith R, 21 Septembre 2024

We had 2 rooms. 1 was a king room on the first floor. However, Do Not stay in 142. It is the noiseist room we have stayed in due to the maintenance room attached. The breakfast was nice. Rooms clean. Receptionists not that helpful, rest of staff nice.

"Beautiful hotel"
AJC769, 21 Septembre 2024

This hotel is comfortable and clean. Plenty of parking. We got a king suite and loved the extra space and the two bathrooms. We stayed in room 220. We enjoyed the perfectly warm pool and the hot tub. Both crystal clear. They have plenty of towels to use poolside. The breakfast area was in a separate area which allowed a bigger space and more tables to dine at. I want to give a special shout out to Trisha who engaged with every guest. Ask how our day was going, said good morning. This is the best breakfast select we have had on this trip! Recommend staying here.

"My favorite place to stay"
Earlene W, 11 Septembre 2024

This is an awesome hotel. It is Clean, comfortable beds and pillows, they accept dogs and have a nice grass area for them with complimentary clean up bags, a great hot breakfast and very friendly staff. Close to restaurants and shopping on historic Route 66.

"In a uhaul"
Ashley A, 25 Août 2024

Very good place clean rooms the front desk was great we would stay there again xxX̌ xxxxccccxxxxxxccxxxxxxxxxcccxxxxxxccccccccccccccccc. Ccc. Ccccccçcccccvvccccccccvvvvvvvvccvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvbbvv

"Good for an overnight"
gary1930, 23 Août 2024

The hotel staff was great.The rooms were okay.It's an older hotel.The price was high for the size of the room and the perks that are provided, AC kept shutting off internet.I never could get connected but but they did accommodate me at the last minute which I appreciate

"“King”? I think not!"
Lisa A, 12 Août 2024

Very disappointed with this BW. Outside of the hotel was fairly nice, but the room literally made us laugh. Granted, we did have a pet- friendly room, but that really shouldn't have mattered. The room wasn't much bigger than the ‘King' sized bed itself & the bed actually looked and felt more like a ‘double' and we could barely get into the bathroom & shut the door! Breakfast also really lacked variety and ‘healthy' choices. Everything was processed from fake cheese omelets, biscuits & gravy, packaged oatmeal and even the fruit didn't taste fresh. Heart issues prevents my husband from eating most of this. On a positive note, the staff was friendly & helpful and the room was clean. We are loyalty members and travel quite a bit and the last several BW's we've stayed at have been quite disappointing. Seems the bar for providing updated facilities and quality offerings is set really low across the chain, begging us to reconsider our hotel choices moving forward. There are just too many other options that offer more for same or similar price.

"Not a great choice …"
Barbara L, 08 Août 2024

The hotel is OLD and very much in need of new paint and refurbishing. My room smelled musty and dusty. The bed's mattress was extremely soft and squishy. A large filter of some kind was screwed on over the entire air conditioning unit which severely blocked the flow of air. I did not enjoy my stay there and would pick a different hotel the next time I am in Flagstaff. It was pouring rain when I arrived and the hotel had no umbrella so I had to unload my car in the rain and got thoroughly soaked. On the plus side, the hotel had a designated grassy pet relief area close to the pet rooms.

"Flagstaff yearly trip to our favorite hotel"
Selene B, 06 Août 2024

Clean rooms 4 pillows to a bed. Great a/c units. Large windows to see the beauty of Flagstaff, great staff and the pool is well kept, covered so you can swim in the thunder and lightning rain storms. Breakfast has many options, eggs, bacon, gravy, biscuits, bagels, cereal, oatmeal. Coffee and iced water

"Great place to stay"
Karen W, 01 Août 2024

I frequently visit Flagstaff and have stayed in a few other places, but I always come back to the Pony Soldier Inn. The rooms are super clean (actually the cleanest I've ever seen), the breakfast is good, the staff is very nice and it's one of the few places where you don't hear the freeway or a train. I definitely recommend.

"Fantastic stay "
hamlin11, 25 Juillet 2024

How many places offer 2 full bathrooms in a King suite? Who has tasty, well stocked, great choices at breakfast? Who has a large and very clean breakfast area? Who has ice water, tea and coffee in the lobby 24/7? Comfortable beds? Plenty of parking? I'll tell you who..... Best Western Pony Soldier Inn!!! What did I forget?? Fair prices for the area (lots of choices). Quiet. Pool. Nearby restaurants and groceries. Even if you are a light sleeper, the trains may be annoying, but nothing like being next to a truck stop or drive thru. They really were not that loud going by. Great place to stay......

"Decent hotel, affordable price"
Maureen N, 07 Juillet 2024

As advertised! Good sound proofing, decent amenities, clean, solid staff, easy to find. No problems with anything. Enjoyed the stay

"Great staff. spacious room"
jlcintx, 06 Juillet 2024

We stayed at BW Pony Soldier after a long day on the road. I booked a king suite while on the way and was pleased by friendly staff at the check in desk, especially Randy. While this property has the largest breakfast room I have ever seen, the food offerings were not up to par. I would stay here again, hoping for a better breakfast experience.

"Overpriced for an old worn out hotel."
DeanGayle, 26 Juin 2024

Kinda dingy and there were cigarette butts and trash in front of our door when we first arrived at our room. Whole place feels outdated and worn out. Beds extremely worn in and soft but I like that so not a problem for me but my husband likes a firm mattress so he wasn't too happy. Room itself seemed clean enough. Overpriced.

"Great place to stay while traveling with my dog."
Jackie T, 25 Juin 2024

This was a very nice hotel for me and my two dogs. The pet area is clean, large and well stocked. The room was ground level near the exit door; very convenient.

"Great Place to stay"
Wheatly2, 20 Juin 2024

Great place to stay, the front desk had wonderful staff, the rooms were clean and the grounds and parking was secure, unlike the other hotels down the street with big signs to secure your valuables. In the morning there was a tasty breakfast ready in a dining area!

"Just ok"
tuckerdm272, 18 Juin 2024

We were traveling with our dogs and are limited to pet friendly options. The hallways and room entrances are set up awkwardly. This would be ok if we were traveling with family and required 2 rooms. It's odd sharing an entry with another family. The door jam of our room had a gap in the frame and we could see into the hallway. The neighbors were loud until 4am and we got minimal sleep. The bed was cozy, the room was old but clean. I would not likely stay here again as the walls are thin. Thin walls with dogs was a downfall for us. Check in was easy and front desk was kind. We did have to travel off the highway a bit.

"The BEST staff, breakfast , comfortable beds and doggie park of all the Best Westerns we visited ‼️"
flowersfordg, 08 Juin 2024

A plus in every area . Our stay couldn't have been better. Would definitely return and highly recommend to family and friends.

"Clean and comfortable."
rangerruzich, 03 Juin 2024

Clean room, nice towels, hot water and breakfast, who can ask for more? Good price too! Bekki at the front counter signed me up to get 10k bonus points. Thanks! A+. A+. A+. A++++++++++++++++++++++++******+++++****+++++++++++++++++++++

"Clean, modern, well equipped hotel, close to restaurants"
LVMEB, 01 Juin 2024

This is a wonderful hotel. The reception staff were great. Very nice, approachable, informative. The rooms were clean, modern and well equipped. The only problem we found is that there are no microwaves in standard rooms. This was our last hotel on a 10 day trip. After big disappointments with two of their primary competitors, we found a very pleasant surprise with Best Western, Best Western will be our choice for travel hotels from now on.

"Good place to stay"
Leslie M, 01 Juin 2024

Good basic hotel. Well located. Clean. Friendly staff. Good standard continental breakfast. Bed very comfortable. Shower OK. Quiet. Pet friendly for fee $25. There were alot of dogs there. Nice pool. Nearby restaurants are good. Would stay there again.

"Clean hotel, a bit noisy with freight trains"
Mel8135, 27 Mai 2024

This is a clean basic hotel on the outskirts of Flagstaff and a perfect one night stopover. It was clean with lovely friendly staff, plenty of parking and a good breakfast buffet. The freight line runs alongside the road outside so that was very loud and the double glazing was inadequate however my earplugs worked so it wasn't an issue for me. There is nowhere for lunch or dinner so we had a walk down the road but most places were closed. We did however find a small cantina type takeaway with some outside seating and had a great burrito.

"Excellent staff and hotel"
azsunflower84, 26 Mai 2024

The staff was very helpful and polite n nice. The pool was excellent and breakfast was super! Few stains on blankets but nothing too bad we will be returning. Thank you

"Single queen rooms available"
saralynngrindy, 21 Mai 2024

Budget or solo travelers may appreciate a single queen room. The room was small, but certainly well-served a single day stay on a road trip.

"Wonderful stay right off Interstate 40 in Flagstaff, AZ.."
Charles G, 20 Mai 2024

I have stayed here a few times and the stays have all been great. The property is clean, quiet and in a great location just off I-40. The rooms are big, very clean and very quiet at night. Plenty of real good places to eat close by. I would recommend it to anyone looking for a nice place to recharge overnight.

"Okay but caution in the pool area"
Stephanie R, 13 Mars 2024

The staff was nice but it took almost 30 minutes to check us in. We were excited about the indoor pool and hot tub but the fumes from the chlorine in the hot tub burned everyone's eyes and my 10 year old son had an asthma attack from the noxious fumes. He started coughing so much I had to take him outside in the cold air so he could breathe. Please fix that. There were other children and adults also coughing and eyes burning too!

"Good stay, good location"
404HappyTraveller, 13 Mars 2024

We spent two nights here on as part of a month long road trip through the southwest US and travelled out to the Grand Canyon for a day. Check in was easy, although they seemed a bit confused about the fact one night was free through their current promotion. The room was clean, as was the bathroom. Bed was comfortable, WiFi worked well and everything worked a it should. Breakfast was nicely done in an adjacent building with the standard hot and cold assortment, good coffee and well looked after by the attendants. Generally, a very good stay! There is some noise from the nearby railroad, but it was not really an issue.

"Hazardous in winter and noises!"
bigskytracy, 11 Février 2024

We stayed a night after they received snow. The parking lot and walkways were a sheet of ice. Not nearly enough was done to address the issue. Here is a nearby train that runs continuously and blows its horn near the hotel. If you are a light sleeper this is not the place for you. The breakfast was below average for BW, gravy was runny and no fresh fruit. Pastry selection consisted only of some mini muffins.

"Can't say enough good things about this hotel"
davewV6612JZ, 31 Janvier 2024

This is probably one of the best, Best Westerns I stayed at. Rooms were very clean, friendly staff. Breakfast and guy taking care of it was awesome. Added bonus manager even let us keep car here so my sister could ride with me up to Antelope Canyon for few days. There was no Park n Ride in the area when we asked. She offered and saved us more money so we didn't have to go to the airport parking and pay there. Loved this hotel and was only our first time staying here.

"Awesome staff; especially Bekki. This location is directly off Route 66 and super accessible to all the best restaurants"
reganfitz, 25 Janvier 2024

Location is super perfect; super accessible to all the best restaurants and bars and shops in Flagg, and the staff was so awesome. We were upgraded for free to a deluxe room since we were on our honeymoon. So kind of them!!

"Best Western Pony Soldier Inn"
markbeteag, 06 Janvier 2024

Room was nice, very small with just one bed, but clean and served our purpose. Breakfast was lovely with a lot of choices available. Staff was friendly and helpful. Easy to make reservations online. Online through the BW site was less expensive than in person at the desk. Didn't make sense to me, but sat in lobby, made reservation and walked right up to check in.

"Comfortable and Hospitable"
bgjeff, 31 Décembre 2023

This Best Western Property met my expectations perfectly. The front desk hostess was very nice. My room was warm and inviting. The location was perfect for my overnight stay on the way from Texas to California. The compimentary breakfast was perfect. I thoroughly enjoyed my overnight stay.

"Great location in Flagstaff!"
M3255AUsued, 30 Décembre 2023

Perfectily situated, close to downtown restaurants and shopping, this was the perfect hotel for a short stay in Flagstaff. Good hot breakfast, a friendly staff, and comforatble beds and pillows helped make our night great.

"Great area but no real air conditioning"
greycarter999, 29 Septembre 2023

So the way the room was there was absolutely brutal because of location of it. The heat beat that room where the air conditioning did nothing. However I had a fan [because moving]and put it infront of the air to help. The room was wonderfully clean. Clearly the hotel has been used so don't scuff at some tears or something because it's older hotel. But clean level was on point.

"Perfect place to stay in Flagstaff"
loydjessica8, 25 Septembre 2023

This is such a cute place to stay . Loved the pool room and the hot tub was perfect . Breakfast was amazing . This was a perfect stay for a last minute trip . Mike in the breakfast room was so pleasant to talk to . He made us feel welcomed . Great conversation

"Great"
moisesvargas1975, 24 Septembre 2023

Was a very nice experience enjoyed swimming in the pool and liked how everything was close by thank you would stay here again if I was to visit Flagstaff or any surrounding places Like the Grand Canyon

"Stay somewhere else"
tinaoQ8520AB, 18 Septembre 2023

The room was old, and smelly. There was an attempt to clean it but you wouldn't be able to remove the mustiness of age. I did not want to sit on any furniture or walk on the carpet without shoes. Overall we overpaid for a substandard room. It was $275 a night and by all rights should have been under $100. Worse than Motel 6…

"Amazing customer service"
Jumpmastergw, 15 Septembre 2023

I was on an extended motorcycle ride and this was my last night before returning home. I jad just rode thru mixed rain and sleet and walked in looking like a drowned rat! Front desk clerk was quick to get me checked in, also told me where I could park my motorcycle under cover and also made me a fresh pot if coffee to help me shake off the cold! Room was great! I will definitely stay Herr every time I am in the Flagstaff area!

"Great place to stay -especially with dogs"
earlenewinn, 09 Septembre 2023

The staff is friendly helpful and caring. The rooms are clean and comfortable. Great hot breakfast choices including mini omelettes. Nice big lawn area for dogs and the staff is very dog friendly the hotel close to restaurants and freeways.

"hotel needs renovating"
Sightseer53843164375, 06 Septembre 2023

tub faucet ran continuously my entire stay, advised front desk clerks several times, problem was never fixed; hotel needs updating, very old carpeting and furniture, however, pets are welcome and that is wonderful

"Room and beds just okay. Breakfast Great!"
FellowTraveler516784, 27 Août 2023

Staff was nice the breakfast was really good plenty of options. The room we had a family suite had 2 queens and a king bed room the queens were very comfortable but the king bed for was hard as a rock! There was also a terrible odor in the room. We asked the front desk about it they gave no explanation. We were offered other rooms but would've been split up so opted to stay put. I asked for something to spray it really didn't help.

"Close to everything in Flagstaff"
coronae2015, 26 Août 2023

This hotel is located in a great spot on the east side of Flagstaff with many stores and restaurants nearby. The downtown area is about five minutes driving time from the hotel, but you have a few places that are walking distance. If you do not like the sound of trains, I would advise to ask for a room to the rear of the hotel. The indoor pool stays at 85 degrees all year long, and there is a hot tub.

"Decent little hotel with really nice staff "
Leilani L, 24 Août 2023

The staff was really nice, however the hotel,really needs a remodel. The hotel is on the older side The room was extremely small, with just enough room for the bed, TV stand and the bathroom. Just not a lot of room The parking is extremely tight so if you come in late you could be parking on the street The price was reasonable and staff was great, just needs an update

"Great covered heated pool!"
busagirl1300r, 13 Août 2023

Hotel was clean smelt clean no musty smells. Ac worked well. Staff nice. Large parking area. Great full breakfast plenty of food to choose from large seating area .Pool heated with separate jacuzzi completely covered we swam while raining, it was fun for the kids. Eatting area outside, pet area. In the middle of town, only negative complaints was they charge extra 20 or 40 bucks to check in an hour or 2 before set check in. Most best western do not do that.

"Ok hotel in flagstaff"
MoodyUk, 09 Août 2023

Nice check in staff ,hotel seemed clean although little dated in rooms , location fine as. Have car long walk to town for brew houses etc Price given flagstaff is a tourist location was ok the hotel is on major route and was not noisy, if have ev vehicle has chargers Breakfast was usual Best Westerm style not to write home @bout

"front desk personnel"
barbjkeating, 09 Août 2023

They need to be upfront and more accommodating to hotel guests Rooms should smell clean and not musty. Guests should not be turned away from using rest rooms after checking out. The rooms were clean. Not sure why there was an odor

"Trip with grandchildren going home to Georgia"
waynerodriguez57, 01 Août 2023

It was a very nice trip. I had a very nice day at your hotel. We were just taking our children. Grand children back to their parents met halfway in Texas. Also stayed in another best Western in Texas and on the way home in Arizona and Barstow.

"Over priced, & confusing reservations and itemized billing receipt."
L6432ZHtracyj, 26 Juillet 2023

The politest staff. Cafeteria type breakfast. Reservations and check out were confusing. I DID Call front desk for the best rate and ask questions regarding the facilities offered, I was TRANSFERED TO A THIRD PARTY =RESERVATIONCOUNTER.COM, on the phone. I was not aware when busy, the front desk would transfer me to another company to make a nonrefundable reservation. Upon check in I brought up my concerns with my reservation... Upon check out at front desk, I could not get an itemized receipt for either incidentals for room service, or my 3 night stay. I called reservation # listed in the text message I received, Called 1-800 Best western #, to no avail. I also had to pay a $15.99 fee to book reservation. I also was surprised when i finally got my receipt, what I was charged in Fees! I would think twice before booking with Best Western anywhere again. I was given plenty of excuses on how this happened. Pretty pricey to just get out of the Phoenix heat for a couple days with my granddaughter. I guess it ok place if you are just passing through.

"Definitely will be coming back!!"
David R, 17 Juillet 2023

Easy check in, very welcoming. Room was clean, and spacious. Location was good, it was really quiet, breakfast was phenomenal, and pool was indoor. Won't hesitate to stay here when I come back and visit Flagstaff.

"standard motel with a big price tag"
CalifCar, 15 Juillet 2023

This was a standard motel room with a deluxe price. The bathroom was small with limited counter space. There was a small questionably working fridge with no microwave. Otherwise everything else worked okay; the wifi was good and the breakfast was fine. Hubby made the reservations so I was really surprised when I saw the over $250 price tag.

"Great relaxing Stay"
kennorris32, 13 Juillet 2023

Needing a place to relax and prepare for a long trip, we stopped at thePony Soldier Inn. It was a wonderful experience. Staff was well prepared and friendly. For breakfast there was a great selection of items. Including fresh fruits, pancakes, eggs and meats. Everything was delicious

"Older site, noisy train"
Robert M, 12 Juillet 2023

Comfortable room with 2 beds and couch. Clean, friendly employees, close to many points of interests, many restaurants in surrounding area. Located on old rt 66. Back route to Grand Canyon,close to Windslow, crater park

"Best Western Flagstaff, AZ"
travelingdishongh, 02 Juillet 2023

Hotel accommodations met my expectations of a Best Western. The separate building for the breakfast room was spacious and had a variety of breakfast options. Everyone was very friendly and helpful. Would stay here again.

"Great value"
koko90250, 31 Décembre 2022

The staff here are super nice! Their complimentary breakfast was excellent! Their heated people during the winter was a plus for the kids and adults alike. We will definitely be staying here again when we are in town

"I don't know where to start."
jenniferrodrr, 28 Décembre 2022

Doors not closing right making it very loud to close, bathroom seat wiggly, bed very uncomfortable, high in the center and lower on the sides, kept rolling to the side all night long. Upstairs neighbors up and heavy footed walking and banging loudly passed 12 am. I had to wake up at 3 am. I had a toddler and 7 month old with me. This stay was the worst I've experienced with best western. I think the worst part of the whole stay was the playpen given to me for my baby to sleep. It was saturated with stains. Food stains? Urine? Vomit? I really don't know. I did not allow my baby to sleep in such nasty playpen. Extremely disgusted. Extremely disappointed. In the other hand, the lady that checked me in was very nice, floor plan is nice.

"Next to VERY Busy Train Tracks!"
Jessica S, 10 Décembre 2022

The hotel itself is fairly nice, the nicest Best Western I've stayed at to date. I have yet to eat breakfast, so I can't comment there…but I'm up in the middle of the night writing my review as I can't sleep, and haven't been able to much, due to the EXTREMELY active railway that we didn't know was JUST across the road when we booked it. I would consider myself able to sleep through most things, but this dang train track has been non-stop and LOUD! If you maybe already live close to some tracks and don't mind the noise the hotel is a good value.

"Great nights stay"
Adventurer64361, 05 Décembre 2022

Great place to stay; hotel was a little dated where we stayed, but very clean and comfortable. Beds and pillows were soft and comfortable so had a great nights rest. Breakfast was the best ever, eggs, sausage, fresh yogurt, pancakes, waffles and the usual rest. Michael did an awesome job keeping everything organized, clean and well stocked. Would stay here again if in area.

"Great Stay With Friendly Staff"
WalnutSquirrel, 03 Décembre 2022

I had a great stay at this Best Western in Flagstaff. All the staff were courteous and helpful. The included breakfast varied each day, offering something for pretty much everyone. A short drive down Route 66 from downtown. Would recommend.

"Clean and Comfortable - Great Location"
rebeccastoker5, 30 Novembre 2022

My husband and I stayed at this hotel for 2 nights during a week-long trip out west. We found the hotel to be clean, comfortable, and in good repair. The location is great, too, as Flagstaff is a nice college town - home to Northern Arizona University, and only about an hour from the Grand Canyon. We would definitely stay here again.

"Best hotel in Flagstaff "
RavynVialpando, 23 Novembre 2022

The girls working the desk were friendly and charming. The bed is perfect and the shower is awesome, the soaps smell good. The breakfast is very good and my kid ate sooooo much. I recommend staying here.

"nightmare best western flagstaff, AZ"
dmaurna, 21 Novembre 2022

The hotel room was not clean. We had a person above us that was up all night with heavy footsteps and slamming doors. The hotel is dated and needs a remodel. Hotel staff did not ask how our stay was when we checked out. If you like camping this is your hotel. We stayed two nights to see the Grand Canyon and were happy to leave the hotel. We were not rested.

"Old School"
Venture773921, 13 Novembre 2022

The hotel is on Route 66 and a throwback to old style travel. The room was clean with two bathrooms and a separate living area which was nice for watching TV with family. All the staff were friendly and the gentleman taking care of the breakfast area was keeping everything stocked and fresh. We would definitely stay here again for the Route 66 experience.

"gone to the dogs"
975darino, 09 Novembre 2022

This place has gone to the dogs, the staff is more worried about offending a dog owner that there dog is bothering other guests. in the eating area running down the hallways. If your a dog person good for you, stay here. if you prefer humans over dogs or have allergies keep looking.

"Not my best hotel experience"
shirleymac1304, 07 Novembre 2022

Bed was comfortable. Hotel easy to find. There was a horrible smell in the room and it was a bit run down. The sliding door to the bathroom was very noisy and it won't the other person up in the night. It also had opaque glass so when the light was put on it lit up the bedroom - not good in the middle of the night either. Walls were paper thin and we could hear neighbors snoring and the noise from the upstairs room was dreadful - sounded like we had a herd of elephants above us. Breakfast was average. The fruit juice machine was broken - they could have put out jugs of juice instead. Pancake machine was good. The plates were tiny (side plate size) - needed dinner plate size.

"Vacation on RT 66"
katiea7802022, 07 Novembre 2022

Great place to stay on historic RT 66. Excellent staffing and clean rooms. No nightly turndown, so no disturbances to be seen. Each floor was presentable and nice, as well as the double bathroom king suite.

"Heated pool great amenities"
eerie1021, 05 Novembre 2022

Check in was so easy and fast the goodie bag was a very nice gesture . We choose BWestern mainly for the heated pool which did not disappoint. King suite had two bathrooms that came in handy with a family of four.

"Nice hotel for an overnight stop."
Perriknows, 22 Octobre 2022

This was a great hotel to stop at overnight. Very helpful front desk staff. The room was clean and quite large. We'd reserved a suite and were happy with the room. Bathrooms are very small with the tub and toilet almost touching. We had a very nice quiet night.

"Great value for price!"
Alysajoy, 22 Octobre 2022

Breakfast options were great, filling and plentiful. Pool and hot tub were great. Friendly staff. Also, glad they had a playpen for us to use for our toddler. Would stay here again and highly recommend.

"nice stay in Flagstaff"
Guide24942583660, 21 Octobre 2022

front desk personnel were very helpful. Internet seemed fast enough; I didn't watch any movies online, though. A lot of trains run through Flagstaff, but that's the nature of the town. I think that the windows and heavy drapes muffled the train sounds.

"A Great Stay"
Cheri H, 18 Octobre 2022

Stayed at this property and it has everything. Great hot breakfast with many choices. Its comfy in the room and peeps are professional. The area is beautiful if you are visiting. Lots to do and see. I liked this property because it is a brand I can rely on to have all the features I like.

"Great hotel"
Lacey L, 17 Octobre 2022

Loved the indoor pool/jacuzzi but wish jets worked. Big breakfast hall with a ton of food options. The amenities in the room like internet, cable, argon for the soaps & shampoo all made for a great stay!

"Nice room helpful staff"
scottsP3430AP, 15 Octobre 2022

The room we originally were given was too small for our needs. The staff was helpful in getting us into a larger room that met our needs. The breakfast was good. The location was good to fair. The train was close by so that may be a distraction for some. There was not a lot of good eating within walking distance. Flagstaff is a smaller city so nothing is too far away.

"Excellent stay"
wolflordkejl, 12 Octobre 2022

I rolled in a little late. The front desk was very courteous and nice. Check in was easy. The room was clean and tidy. I was traveling with my dog and when we ran into the room attendants, they stopped and said hello to her and we very sweet. She loves to meet people, so tha kind of made her morning

"Very Satisfied Guest"
islandkinegherl, 11 Octobre 2022

We are definitely coming back to this hotel. Excellent service, super friendly staff and clean rooms. Breakfast was also great. Tons of parking space. Comfy beds and pillows. No complaints here regarding the noise level. We all slept soundly.

"BW stays"
jackandkimhampton, 10 Octobre 2022

we ravel often and stay at BE mostly. we prefer BW+ as we travel leisurely we make reservations on same day as our stay it can be challenging sometimes yet we normally are accommodated their internet always works well. ty je fitness rooms are functional but could use more equipment i like dumbbells especially. staff always helpful

"Great recharge in Flagstaff"
charles892, 03 Octobre 2022

If you are passing through or staying in Flagstaff, AZ. I would highly recommend this property. The staff are great, very friendly and helpful. They made us feel welcome. The hotel is clean, quiet and the rooms are large and nice. Plenty of good food nearby. I will be staying here from now on when passing through the area.

"Pony Soldier in Flagstaff"
stephank391, 28 Septembre 2022

This is a very good Best Western we general stay in a Suite and they are roomy and comfortable. Breakfast is good with a number of choices. Excellent internet connection. Overall a very good value for your money.

"Comfortable but close to main road"
Julie C, 27 Septembre 2022

The room was clean but a little small. Bed was comfortable and smelled fresh. The road noise was a little loud however so note that if you don't wear earplugs. Location is pretty central. Breakfast was great.

"Budget friendly and clean"
xray810, 22 Septembre 2022

This hotel is budget and family friendly. Its also clean and provides a great variety for breakfast! Would definitely stay here again. The staff was friendly. The location is not far from downtown and the university.

"Very good Service"
sanamdhami, 10 Septembre 2022

We enjoyed a lot during our stay, and also will recommend to our friends. Bekkie at the front reception had a very Nice customer service. And she was totally helpful with what we had requested. Thank you for making our trip great.

"The Pony needs some attention to detail"
jessicasphillips, 09 Septembre 2022

The bathroom needs some deep cleaning. It's odd that the bedroom looked updated but the bathroom was completely ignored. Even the updated bathroom door didn't close all the way or lock. The inside of the bathroom door looks horrible, try covering it with the same thing on the outside. Bathroom was gross, didn't want to take a shower.

"Actually a 3.5"
bobfL6454EX, 30 Août 2022

Strange collaboration of old and new. Different kind of entrances to rooms maybe helped to keep noise level down. Comfortable bed on second floor. Squeaky floor for morning workout not the greatest. Nice shower. Faulty coffee maker spilled 1/4 of its water. Had to struggle with electric fault switch to get it to work. Nice little breakfast, fresh fruit, yogurt server. Staff was not that friendly when I asked what to put luggage rack. From long letter in room, they may have been suffering from mistreatment during covid. Maybe a 3.75.

"Exceptional Staff and Clean Room"
foxynat31, 30 Août 2022

Bekki the front desk attendant was the highlight of my mother in law and I stay! I really love and appreciate friendly, professional and welcoming service.That will get me every time. I also do appreciate clean, functional rooms as well and that is exactly what I received from Best Western Pony Soldier in Flagstaff. Thank you, I will definitely recommend this place for the price and the quality of service.

"Clean and welcoming"
rlb326, 11 Août 2022

Always clean rooms and friendly staff! The breakfast is great with many options. I stay here frequently for work, and I have a great stay every time. The beds are very comfy and I like that the soap/shampoo/conditioner are high quality and are in dispensers rather than tiny bottles!

"Excellent Place to Stay!"
LizC463, 04 Août 2022

We kicked off our A+ stay at check-in with Bekki who was friendly, efficient, & super knowledgeable. She went above & beyond & gave us goody bags for being rewards members (thank you, Bekki!). Our room was clean with comfy beds, lots of pillows, good towels, fast Wifi, a big TV, and a recycling bin. The breakfast buffet featured hot food & excellent coffee. The gal running the buffet was also friendly and had that place running like a well-oiled machine! We used the pool & hot tub and had a super relaxing time. I would highly recommend this hotel! It's un-pretentious and was a great value. The train is close by but that's my favorite white noise to fall asleep to. #Winning!

"Would stay here again"
Nadine V, 03 Août 2022

Bekki, greeted us with a smile. Which was nice after spending 14h in a car. Our room we reserved wasn't going to fit our family but Bekki did some magic and got us a room that would. The hotel is old, but it's clean. All of the staff were very friendly and accommodating. The Continental breakfast was nice to just get something in your tummy before hitting the road again. I've stayed in fancier hotels and been horribly disappointed. BW Pony Soldier was a great expirence.

"Everything we expected"
wuykats, 25 Juillet 2022

We have stayed here many times. The staff is friendly, they immediately switched our room so we were close to friends that were also staying here. Rooms are always clean. Breakfast was great, Check in and check out were very quick and easy. We will stay here again.

"Excellent Place to Stay"
Beachwatcher14, 22 Juillet 2022

This Best Western was great in every way. Friendly and helpful staff. Clean and comfortable room. Very good hot breakfast with lots of food choices and large seating area. The WiFi worked great. It was a little off the main I40 and is on the historic Route 66 (and Hwy 89). Convenient location to several fast food places and restaurants. It was convenient for us heading north on Hwy 89.

"Great Hotel to Stay!!1"
vherriott, 21 Juillet 2022

The hotel is such a great place stay at and very family friendly! Clean Hotel, fast WIFI. and nice Staff. The breakfast in the morning was enjoyable. I was greeted by so many staff members when I was at the hotel.

"Nice Place"
campbellch25, 17 Juillet 2022

This hotel was nice and clean. The breakfast was fresh and tasted good. It is a little outdated, but it is clean, the beds were comfortable, and the staff is wonderful!! We would stay at this location again.

"clean and quiet"
316mtngirl2014, 16 Juillet 2022

Have stayed here several times. The rooms are clean and quiet (an occasional train if you're in the back, but not disruptive. The water pressure is good. They are back to serving the hot breakfast buffet and there is a good selection of food that is good.

"Best western changed my perspective"
frwright3, 03 Juillet 2022

After many years of staying in other hotel brands properties I came back to best western and was happy to have done so. I needed a room in a pinch and found one at best western and then joined the points program and stayed at best westerns the rest of the trip.

"Poor value. Overpriced. Underdelivered."
Ernie S, 01 Juin 2022

We paid $217 for a half-size room with two queen beds. The room was half the size of what would be considered a normal-sized room. The translucent sliding bathroom door did not lock (broken). The bathroom was confined and the toilet and tub was not separate from the sink counter. So a lot of waiting to use either. The room and facility felt like a squeeze for money. The breakfast was menial, especially considering the price we paid. Basic items. Other BW have much better selection of breakfast items, ample rooms, and overall value. The hallway trim was out and under repair. Our view was that of a haul-away dumpster. We definitely felt overcharged and will never return.

"Best western Flagstaff is the BEST"
tdcatlin0416, 18 Mai 2022

From the moment we arrived too early for checking in, the staff jumped in to find a pet park just around the block for us then called us To say our room was now ready 1 1/2 hours earlier than expected. Then we were upgraded to a King Suite. What an awesome surprise.

"Roadtrippin' at it's best"
isagusstravels, 16 Mai 2022

We needed a hotel for our road trip from Pennsylvania. Our stop needed to be in Flagstaff so was pleasantly surprised we found this gem on our way home. The hotel was clean and made our last leg of the trip worthwhile.

"Road trip with motorcycle group"
285scotte, 14 Mai 2022

We just finished going to the 4 corners and through some pretty Utha countryside. This place was in a convenient location, had the things we needed for a good rest, close to the Texas Roadhouse (where we ate dinner) and along Route 66. Rooms a littler smaller than most hotels but had everything you needed for a good night's rest, Breakfast was good and access to hop on I40 made this a good start to the morning ride out of town.

"Good value and decent location."
TRAVLINCOP, 09 Mai 2022

Last minute decision and not too many options at a reasonable price. This turned out to be Avery good choice, 2 queen beds, spacious room. Good towels and shampoo/conditioner. NO microwave in the rooms. Breakfast was buffet style and I was very satisfied with the choices. The only drawback was there was no fresh fruit. Only a large tray with obviously canned mixed fruits which were tasty. I prefer a fresh banana or orange etc. For the Hot items they had bacon, a cheese omelet and biscuits and gravy. The juices available were Orange, Cranberry and Apple. Breads, muffins and bagels were plentiful. Plenty of space in the buffet room in an adjacent building. Trains passed by fairly frequently all I could think of was the movie, MY COUSIN VINNY. But the trains did not keep me from sleeping fairly well. All in all a pleasant stay.

"A last minute decision on a long road trip"
gianisirignano, 06 Mai 2022

I was bleary eyed from a day of driving. I was on a trip from Delaware to personally deliver some antiques that I couldn't trust to any shipping company. I was having trouble focusing my eyes, and decided to find a place to stay in Flagstaff. I arrived very late, after 10pm. The Pony Soldier Inn was staffed by a friendly lady who got me the room and I got the sleep I needed.

"Best Western Hotel in Flagstaff"
bill and brenda j, 02 Mai 2022

The hotel is clean and quiet. The staff were exceptionally helpful and friendly. It is located on the edge of Flagstaff but it was easy to get downtown. It is located on the old rt 66 which was kind of cool. Lots of places to eat nearby.

"Family Friendly"
Anya H, 01 Mai 2022

The joined rooms made traveling with kids really easy. The kids loved playing in the pool in the evening, there is also a circle K walking distance to get some snacks. Overall a pleasant stay at a clean hotel that served as a base for our day trip to the Grand Canyon.

"Not a good place to stay"
kathleenbcaron, 28 Avril 2022

We nearly always stay at BW, because you can generally rely on a safe, clean, comfortable room at a reasonable price. This hotel was very disappointing and actually pretty creepy. I kept my socks on the whole time because the carpet felt sticky. The hotel is run down and the environment is unpleasant. The breakfast room is set in a different building and it smells weird. The one bright spot was the lady who checked us in was really nice and gave us a welcome gift for rewards members, which I had never gotten before, so I appreciated that.

"Great place, friendly staff, good breakfast."
danieleM1218RV, 21 Avril 2022

We stayed here for 2 nights on a road trip that included the Grand Canyon. Clean room, friendly staff. The breakfast room is very large and comfortable, great selection on hot and cold items. I especially liked the country gravy with green chilies.

"Flagstaff"
geojopalmer, 21 Avril 2022

Didn't like location, great breakfast. Too expensive. Nice rooms, and nice help…………….""…….""…….."200 minimum this is ridiculous, as I don't have anymore to say, remind me not to do another survey like this

"Good Property"
chris2pher1013, 18 Avril 2022

Best Western has really stepped up the quality of their hotels. Not only this hotel but the others I have stayed at. Make sure you get gold/elite status by calling customer service if you are a AAA or AARP member.

"Convenient place and friendly staff"
Tong L, 18 Avril 2022

Check in was a smooth, the front desk explained clearly the details of everything and how to do the check out. The man who runs the breakfast was very nice and makes you feel comfortable and the food was well prepared. Will stay here next time in town

"Enjoyable stay"
Hurdy T, 15 Avril 2022

From the time we walked til the time we left was a great experience. When my wife walked in and notified the staff that we might have to check out early to get on the road, they offered to set us up with breakfast early. That was above and beyond. The rooms were comfortable. If I HAD to say negative, I would have to say that the bed was a little hard for me but every one has a different preference. Hats off to the staff at this place!

"It was great!"
janetsw2015, 12 Avril 2022

An excellent staging area for our tours of the Grand Canyon and Sedona. The bed was comforrtable, the showers were great, and the breakfast was delicious! Would stay again if our travels took us back to Flagstaff.

"Not worth the money even with breakfast included"
jenk752022, 10 Avril 2022

Not much privacy for the bathroom, glass door doesn't close all the way. Walls paper thin. People hanging out and sleeping in their car right outside our window. The only good thing about the breakfast was that it was included in your stay. I would not stay here again.

"Great stay!"
gourmetfdgal, 04 Avril 2022

We had a great stay with our 3 dogs. Facility was clean and everyone was very friendly. We only stayed for 1 night. Our room was comfortable and the breakfast the next morning was great. Would highly recommend!

"A Classic Worth Staying At"
Connie3030, 04 Avril 2022

This hotel is a classic. It is well maintained and very clean. The staff was helpful and friendly. The breakfast is worth eating with many choices. We had a king suite and it was exceptionally large. We enjoyed our stay.

"Accepts pets, but a bit noisy"
jeniferc51390, 26 Mars 2022

This hotel is convenient if passing through Flagstaff, but location made it a bit difficult to enter and exit site with vehicle. Rooms are small but updated. Accepts dogs (we had 2 under 40 lbs without issue). One major con was the noise. We were passing through to sleep on a cross country road trip but there seemed to be people running up and down the halls and you could hear TVs from next door and below if on 2nd floor. Our room was right near an entrance to outside which proved very noisy as people were coming in and out, which was ultimately disruptive to our dogs all night.

"March visit to Flagstaff"
wearereeds, 22 Mars 2022

Weekend trip to visit Grandkids in Flagstaff. Hotel is very clean and has a well trained staff. Our room was large( previously 2 rooms- now combined). Free (full) breakfast in the morning was well stocked, plenty of choices and kept clean.

"Small room, old, not clean"
kennay2022, 18 Mars 2022

Disappointment after spending $250 on this room. With a AAA discount. The room was so small you could not pass each other around the bed. There were no chairs to sit in except one chair by a little table and the room needed a thorough deep clean. It always feels icky with cigarette burns on the tub! Price was ridiculous and the front desk check out person was not polite.

"Best Hotel in Flagstaff"
RavynVialpando, 10 Mars 2022

The staff was incredibly friendly. Everything was clean and up to date. The shower was clean had good pressure and they had big towels. The breakfast was one of the best I've ever had in any hotel that has complimentary breakfast.

"Awesome!"
adahartford, 28 Février 2022

I was unsure of what hotel to stay at and you can never go wrong with Best Western! Our weekend was amazing and the room was actually nicer than I was expecting. We got a suite and it fit a family of 5 perfectly! We will definitely be back!

"Friendly, nice and clean...."
debsaf007, 22 Février 2022

Conveniently located, close to many many restaurants and town yet far enough away that you don't feel like you're right in town. Very friendly front staff and the room was very clean. Will definitely stay again. Breakfast was good. Train nearby you can barely hear. Internet not so great but not a deal breaker.

"Train lovers delight!"
beverly1108, 09 Février 2022

Loved hearing the trains go by at night. Not disturbing but comforting. The old town of Flagstaff looked wonderful but did not have time to see it. Weather was cold and the wind chill factor...wow. Would love to return and explore more...

"this manager has it right"
anvilbucket, 08 Février 2022

you know i usually stay where the tell me we just assume the management does not care what the condition of their product is in so we adust to the squalor your bussiness provides but this stay was remarkable . Ive stayed at many best western but non as remarkable as this one.

"Classy nostalgic place"
brucep149, 27 Janvier 2022

They take great care of this place. One of the better bed situations I have personally seen of a BW. Great Mattress and pillows and a bit heavier bedding. If you are looking for an ultra modern and stale type of place (ahem....... aloftomarriot lol) then you might not dig it. If you are looking for a safe and well taken care of property with small and clean artistic feeling rooms then this is your place. You can just tell it is managed well and has a peaceful feel. I always go here for Snowbowl. All you gotta do is go down 66 a bit to North on 4th to Ceder and it brings you right to the 180 to the bowl and bypasses downtown Flag. HEAVEN!!!!!!

"Outdated"
parsonsX2, 25 Janvier 2022

Rooms are very dated. Hotel is in older area of city. Carpet in room hadn't been vacuumed. Poor lighting in parking lot. No lighting in back of hotel. Train across the street runs several times a day and night. Will look for another hotel if in area again.

"BACK AGAIN, LOVING IT -- AND THANK YOU, TALIA...!!!"
MMPJMH, 25 Janvier 2022

Always a pleasure here because it's so well-maintained, well-staffed and reasonably priced. Plus you can park right outside your room window. It's one-story so no stairs. Breakfast is terrific, hot and cold items alike, and there is coffee in the lobby all the time. Our room had one window by the bed that opened for a breeze. Ice machines always working. This is our 3rd visit and there of course will be many more. Thank you again for your cheerfulness and excellence, Talia!

"Used to be our go to hotel in Flagstaff"
nm88411, 25 Janvier 2022

We have stayed here MANY times but this last trip in January 2022 let us down. The hotel seems much older and dated than it did on our last stay here. The breakfast used to be FANTASTIC but this trip it just seemed like a regular hotel breakfast, not sure if COVID had something to do with what was offered or not.

"MR Kenneth Ellison"
Explorer659022, 23 Janvier 2022

Location and service was very good. However, our room (138), picked up a lot of noise when a group of young men checked in about 11:00PM. Sounded like they were playing basketball. Also wen anyone took a shower or just turned on a faucet the sound of running pipe water was excessive.

"Clean & Helpoful"
Barbara S, 18 Janvier 2022

The hotel was clean and easy to find. Breakfast buffet provided a variety of options. Staff was friendly and helpful. The enclosed pool was a nice addition to our stay. Train nearby, however, the noise was minimal.

"Oh my word..."
TravelingDonn, 13 Janvier 2022

Frankly, we were not expecting much from a budget hotel in a chain that we had never used before. Boy, were we surprised! The decor, the location, the cleanliness, the staff, the room! All of it was wonderful!

"Pleasant stay"
grose1255, 12 Janvier 2022

Very nice hotel a bit dated but the rooms are comfortable and extremely clean. The breakfast was awesome a great variety of hot and cold dishes. Covid protocols were followed. Would definitely recommend a stay there.

"Great stay!!"
Vhoover13, 09 Janvier 2022

This place is great!! The peeps who checked us in were awesome!! We were in a great area! There are trains that go by often but we never heard them and the breakfast in on point!! The pool looked great we just didn't feel like a dip but open year round!! Becca at the front desk was great in answering all my questions prearrival!! Definitely recommend staying here! We will again!!

"Clean, good lighting. Good price."
judithmP2612ZQ, 08 Janvier 2022

The room was clean and well equipped. The lighting was very good and the bathroom was spacious. Breakfast was very busy. The staff was very helpful and friendly. Easy dining within a quarter mile. Rate was good.

"Great stay in flagstaff."
eliottwolfe, 06 Janvier 2022

This is one of our favourite places to stay in flagstaff. The hotel is simple but it always seems to delight us, probably because it is simple and refreshing after a long drive from LA. We've been here three times the past year and we'll be back on the way through again soon.

"Good for an overnight, but older, near a train track and a highway"
Kevin K, 23 Décembre 2021

We stayed here with a pet. The hotel is older but well cared for. The staff are excellent. There is a train track just across the busy highway in front, so a room more to the back may be better. You can walk to nearby restaurants easily. Breakfast was fine but in another building across a parking lot - more interesting in winter during Covid (we carried plates back to our room).

"Family vacation"
Homer W, 19 Décembre 2021

The stay was alright. It's a little noisy as the hotel is on the main streets. Also the wall is a little too thin that I can hear noises from next door. Breakfast is above average compared to similar hotel chain.

"Train no bueno"
Patricia C, 16 Décembre 2021

Hotel and staff were great. Breakfast was amazing but the train every 15 to 20 minutes was unbearable. The staff at check in were fun and the breakfast was a full hot breakfast. Great choices too. The room was beyond our expectations but the train gave us no sleep.

"Great place to stay!"
Dia Y, 15 Décembre 2021

My husband and I absolutely loved this hotel. Extremely clean, nice room. Super comfy bed! Excellent hot breakfast. The hotel itself is very quaint. We would definitely recommend staying here. It's worth every penny!

"Smelly and outdated"
jayshah98, 09 Décembre 2021

The room had a bad odor and they would not even change my room when I complained. The room was very outdated. This hotel really needs to be renovated and brought up to BW standards especially for the amount they charge. There was no refrigerator or a microwave in the room. The breakfast was ok. They do serve a hot breakfast but choices are not that great. The lady during checkout was great and did apologize, so I don't think all of the staff is bad in customer service

"Amazing good hot breakfast"
yobish1, 04 Décembre 2021

Very nice Best Western in Flagstaff. The staff was very friendly and the room was clear. We used the indoor pool which was nice but a bit too much chlorine. The best part was the complimentary breakfast. The food was delicious!

"Medical trip"
bcopeland2021, 04 Décembre 2021

Great room,comfortable bed and great accommodation for the disabled. The staff was friendly and courteous. Check in was quick and efficient. Breakfast was good as well! This is one of the Best Best Western hotels we've stayed in. I fully recommend it as an over all great experience!

"Will take my business elsewhere"
Marina G, 03 Décembre 2021

This is my second and last stay in this hotel. Just like last time, they are pushing this COVID policy that rooms are not serviced and no bedding is changed if you stay for 3 nights. I had to refresh my suite every day because when I explicitly asked for room refreshing, the front desk lady referred me to their COVID policy and invited me at the front desk to read the GM letter. It is unacceptable to pay $200 per night and when you ask for the maid to refresh the room, make the beds and clean the surfaces to get "Oh, we have COVID policy, do it yourself, we'll bring you towels and fresh trash liners, but we can't enter your room". Since COVID my family has stayed 110 nights in Europeans hotels, hostels, bed & breakfasts which do NOT charge $200 per night, but our rooms have always been serviced if we requested so. Also in Sept 2021 we stayed in BW Provo, UT and in Oct 2021 we stayed in BW San Diego, CA and every single day our suites were cleaned! And they charged around $150 per night.

"one night stay"
349dixiem, 26 Novembre 2021

I really enjoyed the staff at the Pony Soldier Inn. They were very kind and helpful. The room was spacious and clean and most important a true ADA room, with easy access to our car. And they have an indoor pool!!

"Overnight Stays & Exploring The City"
joecI256AW, 08 Novembre 2021

We had multiple stays there @ the Pony Soldier in Oct & Nov 21. The staff was most helpful in getting us settled-in & for assistances we needed during our stay. The staff is friendly & don't mind putting up with questions that might seem trite or unnecessary. The morning buffet was well provided & if we thought we needed extra help the staff there was most helpful & courteous. The location on Historic Route 66 made it easy for us to find excellent places to eat & just visit; oh, the staff made several recommendations as to where, when, & what to eat. Our hats off to them. We will stay there again on our next trip to NM.

"Will definitely stay again"
cha98trlblzr, 08 Novembre 2021

Enjoyed our stay here. We booked the family suite and it was very spacious. The room was clean. The beds were comfortable. If you are a light sleeper the trains passing by might be an issue. We are not light sleepers so it wasn't a problem for us. The staff is very friendly and made sure we had everything we needed.

"Wonderful"
brandichurch13, 02 Novembre 2021

The staff here are absolutely wonderful. Rooms were clean and cozy. Breakfast had a lot of options. Convenient location. This happened to be an emergency trip due to my son being in a car accident and the staff was very kind and understanding to our situation. I'm very thankful for their kindness.

"Great property"
morocco_traveller, 01 Novembre 2021

Older but very well maintained. The king suite with two bathrooms was the best. Breakfast was very good with a variety of choices. Front desk staff was excellent and kind. Well worth the price. Will stay again.

"Flagstaff"
rwpresiosa, 23 Octobre 2021

Ladies at the front desk were very lovely and professional! Very efficient checking us in. Did not like the fact of getting breakfast in a different building, it was cold and we have little kids, highlights of the hotel, were the lovely ladies at the front desk.

"Best Best Western"
momodesign2021, 13 Octobre 2021

This BW is the nicest one I've ever stayed in, and the cleanest. BWPSI staff was friendly and attentive at checkin, got a gift bag of goodies for being a member, room was very clean, especially for pet friendly room. Decor was “meh” but at least not the ugly brown BW chain is known for. Nicely kept pet relief area (except for certain guests who think they don't have to pick up). One can hear other guests, but that's expected in older properties. I wasn't expecting much, but was very pleasantly surprised!

"Needs updating/remodel but pleasant stay"
Pam G, 08 Octobre 2021

For the price, this hotel was very old and outdated. The pillows were huge and very uncomfortable, we opted to use clothing for pillows over what the room had. Other than that, the room was clean, quiet, staff was friendly and helpful and the breakfast was good.

"Heard that lonesome whistle blow"
Ken A, 04 Octobre 2021

The desk clerk was friendly and helpful. We stayed here one night and this was the smallest room we experienced during our three week trip. There was no grab bar in shower. A dine-in breakfast was available with a mix of hot and cold items. We did not realize at check-in there was a railroad track across the street from the property. Not only was there a railroad track, but the track crossed a street. Everytime a train approached the crossing we heard that lonesome whistle blow.

"Easy check in and check out"
wuykats, 04 Octobre 2021

Friendly staff, ease of check in, breakfast was great! Facility is always clean, we have stayed there multiple times and will be back. The post COVID pandemic easing of restrictions allowed a more complete breakfast service for this stay in early October 2021 .

"Tiny toilet"
herringtonanne, 02 Octobre 2021

The toilet must have been 10 inches high. It was definitely child height. Front desk people told me it was built in 1960 and they were trying to update it. The person above me got up before dawn. I heard hid footsteps and all the boards squeaked ar each step. I also got to listen to the television in the next room all evening. For a 60 year old hotel it was clean. The breakfast included biscuits and gravy for their patrons

"A great port in a storm!!!"
yapperboy8, 01 Octobre 2021

Driving into Flagstaff from N. Ca. and finding this BW was so perfect. It was just starting to storm and the Pony Soldier Inn was well lit and easily accessible. Parking was a breeze and the lighting was very good

"Older, but clean property..."
lamphs, 28 Septembre 2021

This ain't the Ritz Carlton. This is an older property, but many of the properties in the area are older properties. And the few newer properties are considerably more expensive. That said, my room was clean, and that is what counts. Friendly front desk staff and an OK buffet breakfast. Also fresh coffee in the lobby 24/7. I'd given a 5*, but the shampoo and body wash pumps were empty in my room. This goes to attention to housekeeping detail. I had leftover stuff from a hotel stay earlier in the week, so not an issue for me per se. The TV remote did not have a 'sleep' function. Fairly rare for today's TV technology. I spent 50 nights in hotels in 2020 and another 50 nights so far this year. Can't remember the last time I had a remote without the sleep function.

"A Real Ripoff"
VeronicaSW, 28 Septembre 2021

We asked for an AARP discount and stated that all we needed was a queen bed. We didn't expect to be given a small, dark and old room with a child-sized toilet. We were charged $200 for the night. Outrageous! My husband is a gold member of BW and they gave us a member loyalty bag with 2 bottles of water and about 3 candies. Cheesy and Insulting. We've always preferred BW motels when we travel, but this was an awful experience.

"Friendly place to stay"
dtempleton48131, 25 Septembre 2021

A little difficult to get to, off the beaten path from I-40. Staff were very friendly and helpful. Room was clean but small with odd shaped bathroom with sliding door. They have a fridge in the room, but no freezer section, no microwave in room

"Old building across street from very noisy trsins"
Dolores G, 20 Septembre 2021

Obviously they have worked hard to upgrade and update facility but rooms are very small and freight trains run multiple timesaver hour all the time ( day and night). Front staff helpful and very friendly but not knowledgeable about area or their rewards program. No laundry facility and didn't know where there was a laundry mat in area. Not good value for money charged. Quite expensive

"Home away from home"
TonyM164, 18 Septembre 2021

A generous, helpful staff who keep a clean establishment who are ready to help with tour ideas, booking for the Grand Canyon tours, and other adventures. One recommendation is to ask for a room away from the front where the railroad tracks are located. The trains are few and far between in the eve however, the trains still can be heard from the front upstairs rooms.

"wonderful"
macleanjb2021, 17 Septembre 2021

Hotel does not have outside entrances which we like in order to take our dog out so they gave us a room next to the entrance and close to dog walk. We also need a handicap room. Front desk was very accommodating.

"Best Western Pony Soldier Inn & Suites Flagstaff, AZ"
C2319MXrobertl, 15 Septembre 2021

Great location and very friendly staff. The breakfast selection was one of the best motel breakfasts ever. Do not miss the sausage grave with the hatch chilies, absolutely the best! Worth the extra cost to have the King suite since we were staying for several days to explore the area including the Grand Canyon and Sedona. Truly enjoyed ourselves and will come back next time we are in the area.

"Filthy"
Quest238233, 13 Septembre 2021

Dirty dirty rooms needs hot steamed cleaned badly-floors filthy didn't even want our dog on it or eat of it . Sinks did not drain ,was put in a handicap room when we reserved a king suite. Woke up early just to get out of there $239.00 wasted

"King suite at the Pony Soldier"
stephank391, 09 Septembre 2021

Room was clean and quiet. Bed very comfortable and the extra room with the suite makes for a more enjoyable stay. Breakfast could be better but was plentiful and filling. All services were working good internet connection.

"Nice room"
dalgal32, 31 Août 2021

We got a king suite and it was nice to have two bathrooms, a sitting area with TV as well as a TV in the bed area. Breakfast was good with many options. It was a little pricey, but for the area, I guess it was average price. Room was clean. Staff was nice.

"Flagstaff hotel"
elynied, 29 Août 2021

We have stayed at this best western before and it continues to be a great spot! The staff are all super friendly and accommodating. The location is a close drive to downtown and one of our favorite grab and go coffee places, Wicked.

"A great hotel on Route 66"
marion_at_TDH, 18 Août 2021

The Pony Soldier Inn definitely exceeded my expectations for a Best Western hotel. The front desk staff were quick, friendly and competent. I've never had a better check in experience. The room was clean and comfortable. The breakfast was hot and tasty, with green chile sausage gravy for your buscuits. I'll be staying here again.

"Wonderful Place to Stay!"
rebekahday, 17 Août 2021

This place has a great design, wonderful amenities, and is in the perfect area -- lots of stores, shops, and vistas nearby. Stayed here before hiking up at Snowbowl, got plenty of good sleep (which we all know can be difficult at hotels) thanks to their comfy beds and silky soft sheets. Complimentary breakfast is legit, even during the pandemy so that is extra nice too. Employees were kind and upbeat.

"A restful 2 nights on a raod trip"
MrsDway, 09 Août 2021

We spent two nights here in July 2021 as part of a 3 week road trip. Just about every hotel we stayed in on this trip showed signs of being affected by the COVID shut downs and loss of business. This one was no different, in that some areas did seem in need of an update, especially considering this was a bit pricier than other hotels in the area. They were also dealing with some flooding in the middle hallway area by the ice machines due to flashfloods. But notably, they were dealing with the water, not ignoring it. However, the room was very clean, despite being a pet friendly one (sometimes it is clear when a motel has a different standard of cleanliness for the pet rooms!), the beds were comfortable, and the front staff was wonderful and friendly. Also, it was very convenient to heading up to Grand Canyon. Based on our experience, I would stay here again, but ask for the 2nd floor as the first floor rooms are very noisy from the people upstairs, The floors seem to not only have thin carpeting, they also squeek like floorboards, and unfortunately one night our neighbors upstairs were up and moving late into the night.

"Stay at the Williams Best Western Plus instead!"
Michelle A, 02 Août 2021

This was our last stay at a Best Western on our Great American Road Trip. We stayed at 7 other BWs along the way and this was the smallest room, and almost the most expensive hotel of the trip. The property is old and it shows, including the paper thin walls & ceiling. Thankfully the adults on the 2nd floor got the kids to bed before midnight. The bathroom was not particularly clean, which is always yucky. The train tracks are across the street from the front of the building, and there are a lot of noisy trains all day and into the evening. Our room was in the back of the hotel, however, so we could only hear it when sitting on the outdoor patio-- which was truly the saving grace of this place. Nice patio tables & chairs between the pool (indoor) and the breakfast room, where we had some drinks in the evening and breakfast the next morning with Fido by our sides. Honestly, bite the bullet and drive the extra 40 minutes (westbound) to the Williams Best Western Plus--for $50 more you will get a really quality hotel!

"Do not stay at this hotel!!"
Peter T, 02 Août 2021

Noisy, not clean, overcrowded...depressing, tired decor. Extremely overpriced...at the level of gouging Staff was as helpful as they could be given the conditions under which they had to work. My room was both dingy and dirty looking.

"Worn out Best Western"
Dallasmomofthree, 30 Juillet 2021

This place needs a major facelift. Rooms are gross and dirty, beds are terrible and worn out. Stay away. This hotel Is in historic Route 66, but not in a good area. Very little services or restaurants in the area.

"Great place to stay"
kittykatt3710, 29 Juillet 2021

Tons of breakfast options and plenty of each option available, even at 8-8:30 am. The room was very clean. Bed felt amazing. The young guy working the front desk was amazing. Very polite and had a great sense of humor even though he was experiencing some technical difficulties. I very much enjoyed my experience here and would recommend it to anyone staying in the flagstaff area!

"Wonderful stay!"
becnron, 28 Juillet 2021

After a long day this was a great place to stay the night. Faith, the front desk lady was wonderful, the pool and hot tub were nice and family friendly. Breakfast and the breakfast area was very well laid out.

"Pony Soldier Inn at Flagstaff"
Delbert C, 21 Juillet 2021

The motel is very nice and attractive. The lobby had coffee for guests as well as a business computer. Train noise was significant until about 8:30 in the evening. Nice pool and outstanding breakfast area.

"Pleased with our stay!"
bigphilcf, 20 Juillet 2021

The staff was very pleasant, attentive, friendly and professional. There was a problem with our billing but it was promptly attended to. The room was very clean and the bed was comfortable. We were served a delicious hot breakfast and not a grab and go. We will definitely stay again if we're in the area!!

"Excellent service when we really needed it"
TehachapiWarren, 16 Juillet 2021

We arrived at 10:30 after fighting traffic most of the way, so it was really appreciated by me to be checked in so efficiently, and receive an upgrade to a suite in the back of the hotel as well. I ended up on a couch bed but didn't mind because it was comfortable enough and their cable had the Golf channel so I could watch the British Open early the next morning before a bountiful breakfast. A very good experience overall.

"Great stay in Flagstaff…go figure"
warrenbruin, 15 Juillet 2021

We got there quite late, after they had called my wife (who wasn't traveling with us!) to inquire about our whereabouts (I called them back and told them that we were delayed because my brother was a “handicapped” driver, and they actually gave us a handicapped accessible room because I made a joke). When we finally arrived they were totally ready for us and all I had to do was sign a couple places and write a license plate number; they upgraded us to a suite in the back (exactly what I was hoping for). Even though I had to sleep on a couch bed I didn't mind because we had two bathrooms and the Golf channel so I could watch the British Open early in the morning. There was a dog area right outside our room, and the morning breakfast was outstanding. I felt like a VIP the whole time.

"Great Location for Passing Thru Flagstaff"
MissDaisyClover, 15 Juillet 2021

My last night on the road. Was going to push through to California but was overcome with fatigue as the sun was setting over Route 66 in Flagstaff. I decided to find a place to sleep and finish the trip refreshed in the morning. Where to stay? I saw the friendly fiberglass pony in front of the Best Western Pony Inn & Suites and pulled into the parking lot. Friendly and professional desk clerks told me there was vacancy and promptly checked me in. Clean, updated room. Helpful staff. Breakfast in the morning. Very very good.

"Great stay near Grand Canyon!!"
brianbX5199FR, 01 Juillet 2021

My family and I really enjoyed our stay at the Best Western Pony Soldier Inn. We were upgraded to a larger room upon check-in. This allowed us to spread out some more. This hotel had long hallways. The hotel was very quiet. Free coffee and tea in the lobby. The breakfast area was in a separate building. Breakfast was very good and got our day going well. We liked that the hotel was very close to Grand zcanuon (<2 hours). There is periodic train traffic right across the street but it never bothered us.. Flagstaff climate was very cool compared with Phoenix and Tucson. Nice town.

"Great Family stay"
MarvMitchell, 25 Juin 2021

Loved this place. The pool was awesome and the breakfast was to. The staff is attentive and for a family we recommend this place. No loud noises and the rooms are very clean. Location is also a plus. When you get there tell Scott we said “hey”. Lol. Scott is the GM.

"Nice"
Jeannine T, 24 Juin 2021

Nice hotel with comfortable rooms. Very friendly staff , And a great location, although there is a bit of train noise. It is on Route 66, so a pretty congested area. However, the hotel is old and needs to be remodeled on the inside

"Reliably good hotel on the east side of Flagstaff"
Buzzhombre, 15 Juin 2021

I've stayed at this hotel several times, and it still provides a good quality experience. The rooms are comfortable and spacious, with all the usual amenities for a mid-range hotel. It is located across from the busy BNSF railroad, but the soundproofing is good, so there's very little train noise. Even with COVID-19 restrictions, the breakfast buffet was good, offering a variety of selections in a very large room with lots of tables.

"Where does all the money go?"
casselmantracy, 10 Juin 2021

This is an old run down hotel that does not meet the Best Western Standard! Given the price they charge, the condition of the hotel and the limited quantity and poor quality of the amenities.....I can't help to wonder where all the money goes.

"Won't stay here again!"
malber12021, 10 Juin 2021

This motel needs ALOT of work (upgrades). Motel staff was nice enough, but the rooms are antiquated. Carpet and decor are very old and worn. Bathrooms were clean but not completely functional. I won't be staying here again.

"Modest Property"
galvw, 07 Juin 2021

Older appearing buildings located right on HWY 66 so noise is a factor. Nearby train tracks contribute noise. Acceptable but nothing special for a Best Western, especially at the high price. Perhaps an odd objection as the toilet belonged in a preschool bathroom. Uncomfortably low. To give an idea the toilet seat was lower than the edge of the bath tub. Had to laugh but it was the lowest commode I've ever seen. Nearly like the situation one would find in the Middle East.

"Great Location on Route 66"
missmeg2021, 05 Juin 2021

Pulled into the parking lot without a reservation and was immediately accommodated by friendly desk staff. Location is perfect for coming and going on a cross country trip. Rooms are clean and comfortable. Price was fair.

"Great location, very clean"
ddjohnson975, 03 Juin 2021

This hotel is older and on Route 66 but it has been kept up really well. The beds and pillows are very comfortable. This is my second stay here within a month and I would come back again. It is also close to many restaurants.

"Flagstaff bday for sis"
Jessica B, 30 Mai 2021

Latavia was so very knowledgeable about the dog friendly restaurants in town. She also went above and beyond ensuring that I was happy with the location of our room. Jen in housekeeping was a lifesaver by noticing that we had left a cellphone in the room and finding us in the parking lot to return it. Martin was very helpful in getting the spa to work. Excellent trip Excellent service.

"Old and smelly"
susanbI829DX, 26 Mai 2021

This location needs a complete over-haul. The furniture, curtains, flooring, toilets, TV and mini fridge (no freezer) need an update. Everything is outdated and smells of stale cigarette and disinfectant. Everything we owned stunk after our stay And, we paid $500 to stay 1 night because the hotel would not refund the 2nd night. We couldn't get out of there fast enough.

"Nice hotel . Close to sights ."
knewks, 26 Mai 2021

Have stayed at many Best Western hotels across our country. The Pony Soldier Inn was clean, well appointed, the staff was friendly and helpful . The location was convenient for visiting the various attractions of N Arizona . Time to return to normalcy as regards to breakfast has come .

"Mattress in poor condition, Room condition poor"
Sightseer53843164375, 17 Mai 2021

Mattress was lumpy and in poor condition causing back pain. Toilet also had issues. The pressure for flushing was not up to standard. The train track is next to the hotel. The train traffic is busy night and day. If you are looking for sound sleep, this hotel is not a good choice.

"Good Hotel in Flagstaff"
RattlesnakeCharlie, 17 Mai 2021

Nice hotel, not new but kept updated. Entire place was clean. Actually had a hot breakfast although the sausage patties and cheese omelets were individually wrapped in foil. Full access to juice, cereal, coffee, fruit, and pastries (individually wrapped. All staff practiced good covid actions. Average price for a room in Flagstaff in May.

"Nice propertya"
Charles G, 16 Mai 2021

Of three BWs we stayed in during a trip to N. AZ, this was the most expensive by far but not the nicest. It was perfectly adequate and the staff were very friendly and helpful, including offering a free upgrade to a suite. The suite was two regular sized rooms converted into one big room by removing part of a wall so no privacy between the bedroom and living room, but there were 2 bathrooms. The breakfast room was gigantic and adjacent to an enclosed pool area but the breakfast was very sparse compared to other BWs. The property is located on historic Rt. 66 about a ten minute drive to downtown Flagstaff and pretty convenient to dining and shopping.

"Fantastic"
K8278TRcynthiar, 15 Mai 2021

Love this place, the room was great- seperate living room from the bed room, 2 tv's 2 full bathrooms. Comfortable king bed. We would for sure stay here again. Friendly customer service. It is an older bw but very well kept with good sized rooms that are super clean plenty of room almost like a small apartment with 2 good a/c units one in bedroom one in living room

"Good Breakfast, Nice Room, Poor Cleaning"
Adventurer251266, 27 Avril 2021

Really Nice Breakfast Service. Staff is friendly. Location is great. Close to National parks and Monuments. Cleaning in rooms however is less than desirable. Our bathroom and beds weren't cleaned well at all.

"Great Location for surrounding destinations!"
Mavrick71, 26 Avril 2021

This hotel is a good spot for surrounding sight seeing, Meteor Crater, Walnut Canyon, Sunset Crater, etc . Due to Covid they did a very good job on handling guest and breakfast. Its not completely your normal breakfast but still satisfying. The hotel was clean and the staff very friendly. I have been to a lot of Best Westerns and for me the hotel room was a little small but overall the price was worth it. Enjoy!!

"It's a dump"
AngelaColumbus_OH, 26 Avril 2021

Very much in need of an update, and WAY overpriced. I'm happy to pay $170-$200 for a nice Best Western, but this was not up to standard. It was clean though. But the physical hotel & furniture were very shabby

"Great Stay and friendly staff"
eliottwolfe, 18 Avril 2021

This is our favourite place to stay in Flagstaff. The hotel is not fancy, but is comfortable and we've always enjoyed it here. It's next to a train line if that bothers you, but they don't blow their horns when rolling through town it didn't bother us at all (and we got some train spotting in as well!) We'd definitely stay again.

"Great Staff!"
MusicalMamaUSA, 10 Avril 2021

A great stop on the way to the Grand Canyon. Exceptionally clean and every person there was so friendly and helpful. Located on Route 66 and close to restaurants and not too far from the old town if you want to explore. Great value and everything you need!

"Quick and easy stay next to the trains...."
Pootunui, 07 Avril 2021

Quick, easy checkin, outdated and worn room. No views. Clean. Noisy trains all night, thin walls. But, convenient for passing through. Good restaurants nearby. If passing through, would stay here again.

"Best deal of the trip"
Dan H, 03 Avril 2021

Pony Soldier has been our go to stop in Flagstaff for a number of years. Right on Route 66 and a short drive from your choice of interesting places to eat. A quick glance at the map tells you it is close to the railroads, but we hardly heard them, just a soft rolling murmur as soothing as a happy cat's purr.

"Love. Love. Love."
High Heeled R, 02 Avril 2021

I am absolutely in love with this property and the staff. The girls that checked me in were as bright as sunshine and my room was so wonderful; I just really enjoyed the tree outside of my room's window and the very accommodating breakfast; the young man hosting the breakfast was so polite - perfect for sensitive morning people! Enjoyed the coffee and pancakes a lot. I slept the best I had on my whole road trip while I was at the Pony Soldier. Thank you!

"No sleep for us."
Kitkat700, 02 Avril 2021

No microwaves in the room. Was told to use Lobby microwave. Not a good idea with COVID. The room was not cleaned to our satisfaction. Looked like it hadn't been vacuumed. Wiped room down to make sure it was sanitized. Mattress had a huge hole in it and the bed was very uncomfortable.

"Good night's stay after a day's hike thru Walnut Canyon National Monument"
Lynette51, 28 Mars 2021

Check-in was smooth as I had made my reservations a month before. Room could use some updating but it was a comfortable bed, had all the amenities we needed and quiet. The hotel's website exterior picture could be updated as it's showing its age today but it was a good night's sleep. You do hear the train going by but not enough to disturb us. And the next morning - a full breakfast in their dining room! They had pre-made omelets and sausage patties as well as cereals, muffins, juices, coffee, etc. Check-out was efficient as your bill was slipped under your down while you were sleeping so you didn't have to go the front desk. Just leave your keys in your room and your good to go. I recommend it as a good stop-over while traveling. They do have an indoor pool as well. Lots of parking. Plenty of hot water for showering.

"very disappointing"
sunnyfield2021, 28 Mars 2021

I was traveling with husband & a small cat in a large wire cage. We were moving across country. In the past, I have used Best Western and been happy with my stay. THIS TIME! OMG! The place is filthy. I am not exaggerating. The beds very uncomfortable and the a/c heater until would not turn off and we were cold. The young woman at the desk was very sweet and attempted to be helpful with directions to the Cracker Barrel from the hotel, and directions to the on ramp to I-40. But "that-a-way" and pointing this way and that was not helpful. I recommend more training, because she was trying very hard to help us. I absolutely would NOT recommend this hotel. Covid is not an excuse for lazy maintenance or cleaning.

"Wouldn't Return"
peterf64, 27 Mars 2021

Is this hotel horrible? No. But it really needs a facelift. Pretty sure it was build 50 years ago or so. Our room smelled, and we heard constant noise from trains, people in the hallway, babies crying, dogs barking, people arguing, and people talking in the parking lot. I had a class I was taking and needed to watch videos, but the internet was so slow that it would run for about 10 seconds and then stop for a minute and this continued all night long. I called the front desk to ask if they have slow internet, and the girl acted like she didn't know and said maybe I could try the lobby. This is not really acceptable for 2021, and those of us who have to use Zoom for worker school. I have been staying at Best Westerns because their pet fees are instead of a big hotel chains, but I would put this hotel at the bottom of the list. I stayed here to try to save some money. I'm sure they tried to renovate this place, but they really need to sink some money in it. I'm writing this review, because I wish I had read something like this to warn me of what I was getting into. I would never stay here again, especially due to the internet situation.

"Nice rooms and fantastic staff."
D6619LIstephaniew, 27 Mars 2021

Late check in, a little slow but very friendly. The room was fantastic! Very large suite, comfortable bed, quiet floor, and the staff was very accommodating to us. The pool had a bit of an issue with it being super foggy in the across the parking lot building so you had a bit of an issue with seeing people across from you. The breakfast was modified, but pretty good. They were on top of the refilling of the coffee as soon as it was empty and were keeping things clean as people got up to leave from breakfast, which was also across the parking lot from the main hotel. Not a long walk, but a bit icy as it had snowed the evening we got in.

"Great Night's Stay"
Grandpa_Husker, 11 Mars 2021

The young lady working at the Front Desk when we checked in was very pleasant and accommodating. She answered all of our questions and made sure we were satisfied with our room choice. Parking was a little tight for a full-size vehicle, but it was possible. The room was very nice with a very comfortable bed. The choices for the Continental Breakfast were wide ranging and good. We could also dine in the breakfast area with social distancing easily possible.

"Get your kicks"
elynied, 17 Février 2021

This Best Western is literally off of Route 66! It was very close to our favorite coffee shops, downtown flagstaff, and several other businesses. The breakfast offerings during our stay, exceeded our expectations. There was grab n go sandwiches, cereals, muffins, and make your own pancakes. We would stay here again on our next flagstaff trip!

"Honest Review - Take your money elsewhere!"
TravelingWithDogs98, 23 Janvier 2021

My fiancé and I went on a ski trip to Snowbowl for the weekend and decided to spend the weekend at Best Western Pony Solider Inn. We were very disappointed with our stay... Our room was dirty - dirt all over the floor, hair on towels, surfaces not wiped down. The walls were extremely thin, you can hear everything - people walking above you, the TV next door and people talking on the other side. The front desk service was extremely rude as well. Candice, who was working the front desk, was unhelpful and did nothing to help our situation that we shared above. She did not even give us clean towels! Overall we are disgusted with Best Western Pony Solider Inn and we will not be staying here again. Take your money elsewhere!!

"Flagstaff"
capkirk6, 17 Janvier 2021

The staff was great. The rooms were a little on the run down side and the carpets need to be cleaned and the bathroom door needs to be oiled. The bed was comfy though. The modified breakfast wasn't bad and the pool was still open so that was nice

"A Mecca for endurance training, site seeing and relaxation."
smiechowskid, 17 Janvier 2021

This is Daniel "Danny" Smiechowski of San Diego and Le Havre, France. This is a very clean hotel in which the housekeeping staff deserves respect. They are good and decent people doing a great job. As for the trains, I love to hear the enchantment of train whistles. Besides, quite frankly I really didn't hear anything. The lobby is comfy and warm. The staff are all extraordinary. They are all very helpful. Location is the best and I like the Jacuzzi. Anyway, I'll be back soon and hope you will visit. Danny PS I forgot to mention that I'm an older fitness model/movie extra and had a delivery from Amazon scheduled to be used as a prop with my photographer. It did not arrive on time so the hotel sent it to my home in San Diego. That was very kind.

"Semen stains all over the couch"
alirezayassan, 07 Janvier 2021

Loke the title says there were semen stains all over the couch. And the walls were paper thin. You can hear people all night long. My wife and I were unable to sleep. And it makes you wonder, if the couch is disgusting what else is not being cleaned?

"Trains!"
geo24bird, 15 Novembre 2020

One word: trains. Running all night. With whistles. Our room was far enough in the back that it wasn't awful, but it was annoying. The room was big and well-appointed. However some of the electrical outlets did not work. It was late in the evening when I discovered this, so I didn't report it. I worked around it. The staff was friendly and helpful.

"Passing threw"
pacosta1973, 01 Novembre 2020

We stayed at the Best western for one night, we were passing threw on our way to the Grand Canyons. Breakfast was amazing. The staff was polite & the room was so clean. The checking in process was easy & they were polite. Housekeeping staff was working so hard making sure the rooms & common areas were disinfected. Great job

"Very expensive for poor quality not clean room"
allenother, 07 Octobre 2020

Hallway outside of room was filthy with sand and hair and it made me feel like my room wasn't clean either - how could this have been missed. So I had to sanitize the entire room before we could use it. Motel needs updating, children's size toilet. Items that should be no touch due to covid still exist such as shampoo, conditioner, bath mat. Beds are hard and uncomfortable. Missing a microwave and refrigerator was off so that wasn't very helpful. I was very upset we had paid so much for such a disappointing room.

"Very Comfortable Stay"
NVJudie, 26 Septembre 2020

This is the largest (and most expensive) room we've rented so far, a King Suite. There are two rooms with two TVs and (gasp) two bathrooms! Before we rescued our dog, we often rented suites or rooms with kitchens. We really enjoyed the extra space and definitely enjoyed the two toilets. One bathroom was accessible (we hadn't requested or needed) and we only used that sink for all dog-related needs. The other, smaller bathroom was for our toiletries. There were plenty of pillows and towels. The toiletry dispensers in the bath actually worked well. It was easy to use and you didn't have to squeeze it 17 times to get enough to shampoo your hair. The pet area was not fenced, but was a nice size and had all necessary supplies. We were on the ground floor (by request) and had some neighbors with dogs (all well-behaved, of course). The breakfast was served in a separate building. There were hot offerings all individually packaged. The tables were using social distance guidlines. There were several people eating. We were anxious to get on the road, so only took some coffee and a piece of fruit. On the down side, the bed was a bit hard for me so I didn't sleep as well as I'd like. Hubby slept just fine. I also noticed that my feet got dirty from the floor after my morning shower. By the time we'd packed everything, my feet were dirty again and I had to re-wash them. We would absolutely return.

"Leisure "
dtempleton48131, 22 Septembre 2020

My husband and I stayed here for 3 nights so we could visit Sedona and old town Flagstaff. The staff were friendly and helpful. Our room was clean and comfortable, quiet at night. The furniture could use an upgrade and a microwave would be convenient in the room. You have to go to the lobby to heat food or drinks. The pet area was well-maintained and had lots of shade and grass. Our 2 mini Aussies loved it. Breakfast was somewhat limited on options. Would have appreciated scrambled eggs instead of flat egg with cheese and bacon better than “tan” looking sausage, but understand with Covid.

"Horrible Experience"
William B, 21 Septembre 2020

Checked in on the 19th, checked out 20th. Me and my roommate were awakened by a knock on the door at 4AM!! I saw that it was a Best western employee and Opemed the door to the indecipherable babble from Miguel, he was clearly on drugs, bypolar or something as he (like I said, I could not understand him and I speak perfectly good English) became threatening when I told him it was 4:00 AM. He then knocked 3 more times and the last time I threatened to call the police on him. He also left a plunger at my front door (odd) and the smell of cigarette smoke somehow got into my room from him smoking in hallway. I called to front desk twice, first time no answer and the second he answered as I knew it was him and called him out on it. I hung up and he immediate charges up to my room and knocks one last time and I told him i was going to call police, he scurried away and at 4:36 AM Emails me my final receipt. I am a long time platinum member and was on the road camping for 2 weeks and all's we wanted was a good nights rest, thanks to Miguel (I'm pretty sure that was his name, tall, 20's, long dark floppy hair) Me and my roommate were charged up and could not sleep the rest of the night. You may want to rethink his position as he is clearly can be a threat to anyone who stays at this hotel.

"A great place to stop while on the way to the Grand Canyon"
Kenneth_Mueller, 14 Septembre 2020

Our room had 2 queen beds, a large sofa, television, nice bathroom, a desk and a chair. It was neat clean, and well laid out. There was an information sheet in the room stating that the hotel had thoroughly cleaned the room before renting it to me. The staff wore face masks and were polite, courteous and efficient. The morning breakfast area had physically distanced tables and individually wrapped food because of the Covid. The food was quite tasty, and we were pleased at their efforts.

"Would rather have spent a few extra dollars"
lulew5745, 12 Septembre 2020

The location of the hotel was not worth the price. It was five miles from the center of town. The room did not feel clean. I felt I had to clean it before using it and so I did. The air conditioning unit was so loud that I went and bought ear plugs. The toilet was sized for children. No Tv guide was given so you had to go through all the channels to see what the station was.

"Excellent"
Barb M, 12 Septembre 2020

We really enjoy our stays here...This is NOT the first time we've been to the Pony Soldier Inn in Flagstaff, we keep returning because of the excellent room, accept pet's without taking us to the bank for a crazy fee, breakfast is amazing (except now that Covid has appeared) room is stocked full of towels and coffee, great TV reception, just a clean room, and bed is sooo comfy !..Staff is amazing and always friendly...

"Pets Welcome"
mikefj311, 08 Septembre 2020

My recent stop in Flagstaff was exceptional from the start. The check-in was easy and my dogs were clearly welcome. The dog relief area was well thought out and available. Unfortunately, my dogs didn't always make in time (diet issue).. The housekeeping crew was friendly, thoughtful, and offered to take care of the mess which was beyond my capability while in travel mode. I can't thank them enough.

"not what we expected from best western"
dorndox, 15 Août 2020

wife did not feel safe at this hotel. entrance to the rooms are alcoves that have two rooms which allow someone to hide unseen from hallway. train runs all night and is right across the street. beds were very hard and uncomfortable. bathroom is very very small, seems that they wasted space on the alcove instead of bathroom space. parking feels like you are in an alley

"Disappointed"
Y794TUracheld, 13 Août 2020

The walls were very thin and we could hear everything in the hallways, kids screaming and running down the halls and slamming doors. Carpet smelled like piss. Room was dated and dirty. We stayed at so many places the last week and this one was the worst. Way too expensive for what they are providing. Glad we only stayed one night.

"2 night review"
Safari55892717069, 13 Juillet 2020

Staff are very nice and approachable; room is dated and bathroom extremely small. Hot tub and pool were nice and breakfast was good - given COVID 19 restrictions/recommendations. Parking is limited and does not flow in a normal pattern.

"Our yearly stay."
lahelberg, 11 Juillet 2020

Our yearly stay. We travel from Tucson Arizona to Steamboat Springs Colorado every year. Our son and grandson live in steamboat. Moab is our first day drive from Tucson. We have found the best Western to be convenient and welcoming. Located in the center of town, We can walk anywhere. We need an accessible room, and I've never been disappointed.

"Always a good place to stay when in Flagstaff"
christine n, 08 Juillet 2020

My family stayed here for two nights during Spring Break. At check in, we appreciated being recognized as Reward Members by very friendly Leona and Valentine. At this time, the coronavirus was fairly in its' beginning- we were informed of how the hotel was operating- cleaning and safety protocols being used, as well as changes that had just been put in place that day by the Flagstaff mayor in regards to restaurant closing times, etc. We felt safe and grateful for the information. The pool and breakfast area were closed-Loretta and David had a station in the lobby with grab and go breakfast bags. It snowed quite heavily while we were there, the hotel provided brushes for guests to clear their cars off. We always enjoy staying at this BW- hotel is clean, rates are good, and customer service is outstanding!

"Economical"
runnerchick71, 05 Juillet 2020

We stayed here for a quick family road trip, they are pet friendly. The room was clean, the staff was helpful. They have an enclosed pool and a hot tub that our kids enjoyed and lots of hot water. Their on-the-go breakfast was good. I felt comfortable with the cleanliness of this hotel during the pandemic. It was all around a good value. I would stay here again for sure.

"False advertising"
jolifranklin, 29 Juin 2020

The rooms are SMALL, noise all night long from guests and their pets along with noisy trains going by. The beds and bathroom were dirty, tub didn't drain. Stay somewhere else!! Save your money! The room also had a rotten odor

"Business trip"
Traveler57244884306, 27 Juin 2020

Very nice place to stay If you're going thru Flagstaff Arizona. Fairly simple access of and on to I-40. Would highly recommend to anyone with family, seemed like safe area. Not a normal breakfast, but with the china flu going around they're hands are tied.

"Very Nice Motel"
ddlvkl, 14 Juin 2020

This was our first stay at a motel since the VIRUS started. We were impressed with their procedures. There was a plexiglass partition between the desk attendant & customers. The attendant was wearing a mask. That gave us a comfortable feeling. Room was good as usual (stayed here in the past).

"traveler"
844cindy, 07 Juin 2020

Best Western is the best Hotel to stay in by far in any other hotel, they always have clean rooms, the people are very friendly and if not for the COVID-19 they have good breakfast. Service is really good as well.

"Memorial day trip"
y0urbr0, 27 Mai 2020

1 time in flag staff the new normal is hard getting used to, the BW was close to the spot we wanted to explore so we stay d there I like BW causes the always have big fluffy towels. Sucks getting out onto the street heavey traffic . The best part of the stay was the night and am front desk person Joline was her name very nice person and had her sh__together on all matters concerning the motel and where to go and do. Hope she gets a raise she deserves it.

"Best Western stay"
max1968ca, 11 Mai 2020

Was very pleased with our stay at this hotel. The price of the stay at this hotel was very affordable. The hotel staff was very courteous upon our arrival and departure, and were very helpful in answering questions about the town (Flagstaff) that we were visiting. Would definitely stay here again.

"Best Western Pony Soldier in Flagstaff, Az."
Daniel K, 16 Avril 2020

Nice clean room. Great service and this was duning the CORVD19. We will be making an other cross country trip next month and we will definitely be staying there again. You just can't beat the price and that good quality .

"Great Value"
35oliviac, 17 Mars 2020

Room was what we were expecting, clean & basic. Staff were always friendly. The breakfast was a great way to start our day before heading north to the Grand Canyon (pancakes were the best part), Free parking onsite was also a bonus. Side note: currently they are using single use everything in the breakfast room (plates, cups, cutlery) it would be better to use real dishes not only for environment but for guest experince.

"The Grand Canyon"
Coffencream, 05 Mars 2020

We checked in without any delays. We enjoyed our surroundings as well as a scheduled trip to The Grand Canyon with no pressure. Staff was helpful in every way from check in to check out. Seamless transition. Thank you again Best Western

"Great Property"
Collingwood51, 04 Mars 2020

Good Staff, Good Mgr Mark Ross, Room was best ever for BW properties, Yes, there is a nearby train. But it didn't bother us, Free breakfast was way beyond what most offer. Chocolate milk, fresh pancakes, cheese etc

"3 Stars only because customer service was very good."
Sandra d, 29 Février 2020

After a long day of hiking the Grand Canyon and driving, we headed to Flagstaff. We were going to Sedona the following day. I had researched this Best Western and wanted to use their indoor pool, value in US $ was very reasonable, the hotel was highly rated and breakfast was included. We asked for a room at the back so any trains wouldn't keep me up, and as always asked for a firm bed. The train tracks are directly across the street on 66. When we opened the door to our room (2 Queen beds) I nearly gagged. The awful smell was overwhelming. Smokers or a carpet freshener to hide odors??? We couldn't tell but for the first time ever, we returned to the front desk and let them know we couldn't stay in that room. They apologized and took the room off the available list until they could freshen it up. The front desk girl offered to show us a king suite. It was only slightly better smelling and a lie down on the bed proved it too soft for my problematic back, so we got our money refunded. We were advised all the beds on the floor were new! However, she was most helpful in suggesting more expensive hotels and motels up the road. A drive by revealed none that we would consider entering even though we were exhausted. We got on the highway and immediately found a group of 3 that were far better and nowhere near as close to the tracks, and chose a Holiday Inn which more than met our needs for only an extra $10 US.

"Amazing 3-day stay in Flagstaff"
876jeanj, 29 Février 2020

I stayed at the BW Pony Soldier Inn at 3030 E. Route 66 Flagstaff, AZ 86004 on 27-29 Feb 2020. Both the breakfast area and the overall ambiance of the hotel were great. This property has preserved their trees in a way that befits the Flagstaff area. While eating breakfast the General Manager asked my opinion about the fresh yogurt dispensed from a machine. It was delicious and he told me it was even made in my home state of Wisconsin. There are six toppings to the right of the machine to add to the fresh yogurt experience. I liked the dispensers for shampoo and conditioner in the shower area of my room. I have stayed in many Best Western hotels and have their reward card and this is one of the very best in their chain. What goes on here is so visible as people are drawn from the corner s of both the country and the Earth to visit the Grand Canyon and most of them stay in Flagstaff.

"Nice place"
616skym, 26 Février 2020

This is a really nice place to stay and in a good general location for food and shopping. Also good if you are traveling north toward the Grand Canyon. The breakfast was very good with a better than average selection. The front desk was also very helpful and accommodating. I'd give them an A+. There was only one down size- we travel with dogs and there isn't really anywhere around to walk them. They have a very small area in the back for them to do business but it's small and you really can't take them around anywhere. We got in the car and took them to a park, but it wasn't all that convenient.

""BEST" Best Western"
Bob B, 24 Février 2020

This Best Western franchise/location is fantastic. You will be robbing yourself of an excellent stay if you bypass this place. The breakfast was FANTASTIC with a wide range of choices that are simply to many to mention here.

"Great place to stay"
susansX8653XR, 19 Février 2020

We are driving to Palm Springs and were delighted with our room and location of the hotel. The room was clean, very spacious and it was a treat to have two bathrooms. The breakfast had great fruit and lots of variety . Check in was easy! Close to hiking. We used DoorDash for dinner as we were travelling with our dog. It was perfect too!

"In the news"
MoePhat, 09 Février 2020

I'm dog faced. They were good to me. I highly recommend this place to fellow dog faced peeps, fam. Pillows were fluffy. Shampoo smelled nice. Bed was comffy. Slept like a baby, fat. Tv channel selection was great.

"Great Service and Friendly Staff"
robynofthehood, 07 Février 2020

I travel frequently for work, and sometimes that means check-in doesnt occur for me until 1-2 AM. Staff is always courteous and wonderful! Clean, nicely decorated rooms, good cell service and wifi, easy check out!

"A comfortable place to stay"
Histojim, 07 Février 2020

This is a large hotel, it appears to have been renovated and modernized. The complementary breakfast is served in a separate building a few steps from the main hotel, a little unusual. We found out why when we entered. The breakfast spread is the largest and best of the hotels that I have stayed at. A large selection of hot and cold foods, with enough staff to make sure that everything was available. The staff at the hotel were always friendly and professional. The room was clean and comfortable, but a bit small compared to similiar hotels. There are train tracks near the rear of the hotel, but the noise did not bother us.

"Great hotel but..."
happytraveler437, 30 Janvier 2020

We really enjoyed our stay. The staff was extremely helpful and friendly. Our room/bed was comfy. Our only issue was this hotel is right across the street from the train which ran throughout the night. I used earplugs which helped.

"Vacation"
Daniel W, 28 Janvier 2020

It is easy to find , the staff is helpful and friendly . They have just finished remodeling and did a very good job. Breakfast was above average and well stocked. If you stay there be sure and get a room on the back side of the building otherwise the LOUD freight trains will disturb your sleep .

"stay here and you can here trains all night"
FrankZagar2020, 27 Janvier 2020

hotel was old, breakfest room was on the other side of drive way. All night was listing to trains going by. But it was close to things we were doing that week end so it was OK. Every one was nice and check in was good, took a small room with one bed which the room was clean and up graded . But could use higher toilets.

"Good Best Western Service"
ADecemberK, 27 Janvier 2020

I find the service at Best Western Hotels reliably good, friendly and efficient, and was not disappointed when I stayed with four family members in a nice, well-appointed family suite for two nights in January. Our only difficulty was during "rush hour" in the bathroom, as the toilet was sometimes required when someone else was in the shower... My inquiry about alternatives for emergency situations was met, very kindly and politely as always, with an apology – but No, there was not one restroom available outside those in rooms/suites, not even in Reception, the breakfast building or attached to the swimming/hot tub area. Our suite could easily accommodate six (two queens plus one separate king), or even seven if one used the sofa; on that basis, it would have been clever to design the bathroom with a separate restroom... Other than that one brief, early morning inconvenience, our two days were completely satisfactory and we look forward to visiting a Best Western hotel again soon.

"Moldy, Old and Vile"
Tom W, 19 Janvier 2020

Dated...stinky and in severe need of renovations....1 star hotel... I drove by 30 hotels on the way to this one.... I couldn't picked any of them and they would have been better...we ran the air conditioning at 60° in the middle of the winter.

"I definitely return to this hotel."
sthomas8820, 18 Janvier 2020

This hotel is really clean. Upon check-in I was offered an upgrade, but with the snacks and the 500 points for checking in as a gold member. The internet never dropped once. The snack machines were full and with many choices. the only issue was that cheap breakfast I have to cross the parking lot was not in the same building but it was a fabulous breakfast.

"Great stay at a great price"
luisdI3297ZZ, 15 Janvier 2020

Do not let this very reasonably priced hotel deceive you into thinking that this would be a cheap stay... the rooms are well kept though a little dated, they are clean and everything is functional. Is small but the breakfast is very nicely kept and while I did not use the indoor pool, I saw people enjoying it even though it was pretty cold the night I stayed, below freezing... the process was fast to check in and express checked out ... I will definitely go back when I go to Flagstaff again next year...

"Great Family Suite"
lutherbillis90, 30 Décembre 2019

For our trip, we needed enough space for the whole family and privacy. The Family Suite at the Pony Soldier Inn was perfect, with lots of room, a separate master bedroom, and good amenities. The staff was very friendly and met our needs. Throw in the free breakfast and the overall value was off the charts. We would definitely come back here the next time we are in the Flagstaff/Grand Canyon area.

"Snowing outside "
ajator, 27 Décembre 2019

But the pool was warm and great. Kids had a blast. Breakfast was great. Room was comfortable. Would stay again for sure. Appreciate the soy milk and gluten free bread at breakfast. Many people have food issues and this is so nice to see! The decaf instant coffee was great too. It was late but I was cold.

"Great place, reasonable price"
Kim G, 25 Décembre 2019

My husband and I were on vacation and after driving for many hours, decided to stop in beautiful Flagstaff. I love Best Western so decided to dtay there. Loved it and the service. It was clean, comfortable, and well stocked.

"Amazing customer service & amenities"
Kiyoko98, 24 Décembre 2019

On our way there we hit heavy traffic, which delayed our arrival by hours. During the drive I received a phone call from the Best Western asking if everything was ok & if we were still going to make it! I loved that they called to check in, when they definitely did not have to! Once there, check in was super smooth & quick! Room was great, breakfast was amazing & check out was simple! Thank you

"Needs updating"
Gdjoslin, 22 Décembre 2019

There are no luggage carts. Terrible for a lodge of this size. There was broken sheetrock in the room. The bathroom in nice and compact. If you aren't careful you will step into the toilet when getting out of the bathtub. Although your foot might not fit. It is the smallest toilet I have ever seen. Our end of the hall was extremely noisy. Place needs an remodel.

"A Night to Remember"
Michael-Preston-96, 17 Décembre 2019

It was small, cozy, uncrowded, yet perfectly classy without being over-the-top. Absolutely no hassle at any point, everything was made obvious and clear, and having prepaid for the trip through Expedia, I never had to lift a finger for anything my whole stay. Facilities were nice, especially the enclosed pool/hot tub; it was almost below 0 in Flagstaff that night, yet that enclosed area was extremely warm and steamy, so the spa was dreamy. Second stay, definitely not my last. Surprisingly cheap for this much satisfaction, too!

"Michelle's Stay"
Cruiser41869815538, 16 Décembre 2019

Beds are soo comfortable; Breakfast was great, lots to select from, huge variety, we got full!!!! The location of the hotel was convienent. The pool was very quiet and enjoyable, along with the hotub.

"Hotel stay"
fam4marti, 16 Décembre 2019

Room was clean, breakfast was good but if you want a peaceful good nights sleep do not stay here. Walls are paper thin and if you stay on the first floor you will hear every foot step of the person(s) above you. Did not sleep well at all.

"I'll try another hotel next time"
shoegirl011, 08 Décembre 2019

We are Best Western regulars so it was a no brainer to pick this hotel for our stay in Flagstaff. The reviews were good and the price couldn't be beat. The hotel is in need of a major renovation, it's old and tired. The heating in our room kept turning off and we had to keep re-setting the breaker (that is what the front staff suggested as a solution). When we opened our curtains each morning there was so much moisture on the inside of the window. As an fyi the trains run regularly through Flagstaff, even in the middle of the night. The train runs right by the hotel (across the street). We got used to it pretty quick, but if noise bothers you this hotel isn't for you. On the first night we could also hear the people in the room next to us so the walls are pretty thin. The room was clean and the bed was comfortable, the wifi was excellent. The breakfast was very good with lots of hot and cold choices including things for people with dairy and gluten sensitivities. We got to Flagstaff just after a major snowstorm so I can't comment on how walkable things are as the sidewalks weren't all cleared yet. The hotel is on Route 66 so easy access to Grand Canyon, Sedona, etc. Was originally going to stay in Sedona but glad we decided to day trip it from Flagstaff as hotels are far cheaper in Flagstaff, and Sedona is only about an hour away (and such a beautiful drive). I think for one night this hotel is ok, but if you're staying for multiple nights you might want to look at other hotels.

"Restful night"
theris59, 08 Décembre 2019

Everything and everyone was perfect the staff was friendly and helpful They went out of their way to make sure that we were comfortable and that we had all the information we need it. They even made a map for us

"Nice Hotel! Great Customer Service"
jay379, 04 Décembre 2019

I stayed here with my wife back in August for only one night as we had another night booked at the Monte Vista. I honestly would have preferred to stay here for the two nights, because our stay was so comfortable, and the staff were so nice and accommodating. We ended up booking a suite, because the price difference was very minimal compared to the standard, and I was amazed how BIG the suite is at this hotel. The suite has 2 bathrooms, and plenty of space for 2 people or a family traveling together. Very comfortable, and clean! The hotel also offered a full breakfast in the morning, and it was surprisingly really good! I have stayed at other Best Western hotels and the breakfast was kind of tasteless, but this Best Western really knocked it out, and there was a ton of good options. I would also like to thank the front desk staff for providing great customer service, and being accommodating with a late checkout on our last day. My wife and I were hiking Mt. Elden, and it ended up taking us longer then we expected (ALTITUDE), and the front desk staff were very easy going regarding having another hour so we could freshen up after the hike. I would highly recommend staying at this Best Western! This will probably be my go-to place to stay when I come up to Flagstaff in the future. Thanks again for a great stay!

"well lit, easy find, clean"
Rlknight, 30 Novembre 2019

Very good breakfast, variety of hot foods, excellent coffee, clean rooms, comfortable beds, easy find, friendly personal. I'm a stickler for cleanliness especially bathrooms and beds and this hit high on both marks.

"Flagstaff"
Tolee10, 25 Novembre 2019

The room was excellent, very clean, and had every thing I needed. Very easy freeway access but very quiet. There were many restaurants close by. Very large screen TV. I like the fact they limited max volume.

"-"
dakotalester3, 23 Novembre 2019

The rooms were nice and clean, when we got there we had arrived early and were able to check in right away, breakfast was great they have a whole lot of options to choose from and their internet speed was great I was able to finish my work.

"Flagstaff Best Western"
scottzehm, 22 Novembre 2019

Great rooms and excellent staff and breakfast. Food was hot and great. Room was a little small but for one night it was great. No rest rooms in the lobby so go before you check out as the only rest rooms are in the guest rooms.

"Great place"
Wanderingsunshine, 19 Novembre 2019

First off,they made us feel very welcome and were very helpful in helping us make our daughters 6th birthday extra special!! Its a very clean hotel with friendly and cheerful staff. The pool and hot-tub were clean,the breakfast was great and we would stay here again without hesitation if we are ever back in this area again!!

"bestwestern pony soldier inn"
randy w, 18 Novembre 2019

The hotel was easy to find. The ground were clean and well maintained. The front desk employees were friendly, smiling and all had great attitudes. The rooms were clean and roomy. The bed was comfortable. The shower and toilet were in good working order with plenty of hot water. The breakfast was very good. Lots of variety to choose from. Hot and cold items. The breakfast tasted fresh. The employee in the dinning room was friendly and helpful. She was also very attentive to room and the food items.

"Very good accommodation"
Lucie G, 15 Novembre 2019

Good accommodation at a reasonable price. Good breakfast with variety of menu items. Clean and comfortable room. Fast Wi-fi. Friendly staff. The only problem was noisy neighbours who liked to slam doors.

"Road trip from West Coast Canada through Arizona"
rhonddas130, 13 Novembre 2019

Across the street from busy main road and very noisy train tracks (freight trains). Older hotel with small rooms that are not sound proof. Can hear people talking and coughing in the next rooms and upstairs. The front lobby is updated and pleasant, so don't let this fool you! Due to noise we recommend you DO NOT stay here. Unfortunately, we booked this hotel in advance at the no refund rate and were not aware of its noisy location or lack of sound proofing. If not for that we would have found a newer hotel away from the main road.

"CLC issues."
seth V, 11 Novembre 2019

I picked this hotel because I needed to use CLC. upon arrival I was told that in the morning my COC account would be billed and my credit card would be refunded. When I woke up they refuse to Bill my CLC account and would not refund my credit card.

"Great place to stay"
Donna K, 06 Novembre 2019

We have stayed here several times. Always plan our trip so we can stop for the night at The Pony Soldier. Very nice,clean rooms and very comfortable beds. They have a very good breakfast and the staff is really nice. Flagstaff is a nice town with good places to eat and the scenery is beautiful.

"Great staff, clean rooms and easy to get to"
Venture00562501367, 06 Novembre 2019

Being in the rewards program made the check in super quick! The continental breakfast was great! Lots of choices. The location was easy to get to and very secure parking. Wifi was strong enough for us and what we needed it for.

"Hotel stay"
maceman76, 04 Novembre 2019

The rooms were ok. It is a old hotel that looks like they are fixing up. The noise above us was very load in our room. U can hear people walking very loadly, and u can hear other peoples tv also. The value for price was good, and the breakfast was good. Also the internet speed was very slow.

"Flagstaff Visit"
Quest45372185426, 01 Novembre 2019

The hotel is in a good location and the staff and services are good for a low end hotel, but the physical property is very tired and in need of a serious upgrade. The breakfast was good and the staff kept the breakfast service neat and well stocked. The overall value was excellant. Under $100 for a room with a sittng area and 2 bathrooms.

"Last Stay"
sw56, 01 Novembre 2019

We stayed at this hotel on a road trip from California to Canada. It was the worst hotel on our trip. The room was super old and in dire need of a renovation. Tile floor, tiny old bathroom, no phone in the room and there was a spider on my pillow when we arrived - plus there was a dog barking in the next room. I have to say though that the beds were super comfy.

"Tiny and smells"
Diana H, 31 Octobre 2019

Loved the location.. The nearby train didn't bother us at all but the layout of the rooms were horrible.. You have a tiny hall that leads you to your room door which is right beside your neighbors door, reminds me of an apartment house. Worse yet that hallway to you room is taken from the space you have in your hotel room.. The smallest room ever, reminds me of the ONE time we stayed at a microtel.. Plus the whole place smelled musky.. On the bright side the breakfast room is a completely different building and was very nice.. Everyone was nice but we Would not stay here again.. Just too small for more than one..

"great stay"
debcM1242RV, 30 Octobre 2019

We enjoyed our stay very much. Front desk clerks were very friendly and the breakfast was excellent with a great selection. We had a cooler of frozen meat and the clerks were nice enough to put in the freezer for us.

"Pleasant stay"
mountaing54, 30 Octobre 2019

Hotel is a bit older, but clean and comfortable. Front desk was very helpful and accommodating. Breakfast was fresh and plentiful. Good location for travelling through. Lots of parking. Appreciated being able to find parking for our truck and ATV trailer.

"Flagstaff gem"
tonikaren2019, 22 Octobre 2019

Awesome breakfast. Every morning had many hot and cold choices. Food was delicious. Great value and service. Would definitely stay there again if in the area. Staff was very helpful. It looked like the place was recently remodeled. New paint and carpeting. They were working on putting stone on the outside walls. Very appealing!

"Excellent place to stay"
Barb M, 21 Octobre 2019

Staying at Best Westerns have never disappointed us, great value, excellent CLEAN rooms with comfy beds, good towels, great breakfast with fresh food & fruit to fill you up. The staff at the Pony Soldier is outstanding and we will be returning as this was not our first stay here. Easy in/out and has everything and more than we need.....

"Location on 66"
Nick O, 15 Octobre 2019

This Best Western is a good location along route 66 just east of downtown Flagstaff. It provides an easy in and out, west or east route to Grand Canyon or to Snow bowl or Sunset Crater. The staff is polite and considerate. There will be a train close by but that's Flagstaff.

"Nice clean, quiet hotel with great breakfast!"
azchevy2019, 13 Octobre 2019

Very nice staff, always greeted in the hallways. Comfortable beds, Great breakfast. Internet was good. I had no problems during my stay. I will continue to use the Best Western Pony Soldier Inn and Suites every time I visit Flagstaff!

"Pretty good stay"
energygirl1000, 09 Octobre 2019

Was a good trip really can't complain, I hit complementary hot breakfast twice because I thought it was pretty good for a hot breakfast. Was a pretty good place to stay I would stay there again for sure.

"Basic but quiet"
robynk107, 09 Octobre 2019

This is a very basic motel. Room was clean (could have used a bit of deep cleaning in the corners). Bathroom was very small, and room layout a bit odd. Location was good as it was out of the congestion closer to the University. We had a room towards the back and it was very quiet at night. Breakfast was a bonus; food decent. The staff was all very helpful.

"great room"
cathyo673, 07 Octobre 2019

had a wonderful nights stay at this hotel,very comfortable bed,quite room ,very clean and pleasant express checkout is great. breakfast was good with a variety of foods that helped start our day off without having to stop for breakfast

"Great stay/experience"
diabloo71, 04 Octobre 2019

I stayed at this BW location on my relocation to Phoenix. Nearby are great view of the mountain but just outside the busy area of Flagstaff. I was given an upgraded room which was perfect; 2 bathrooms with a living room and bedroom. Great televisions with lots of channels available. The breakfast was great too. I would definitely stay here again when I'm in Flagstaff again. There was a slight sound of a train during the day, but it was not an issue for me.

"A great place to stay with a caring staff"
jcoffeyphotos, 03 Octobre 2019

Due to vehicle troubles, a one night stay turned into a week. From Mark, the general manager, Beverly, Jamie and others at the front desk , Ryan and all the housekeeping people, everyone was more than accommodating, polite and always asking if we needed anything. It was much appreciated in a most stressful time. The motel is on Rt 66 which is busy but for us also conveniently located by restaurants, public transportation, a beautiful park and not far from the mall. Breakfast was included and the hot tub used nightly. Flagstaff is a train town with tracks across the street in front of the motel. However with duel pane windows, it was not really a problem for us as there are no train whistles. For light sleepers it might be a problem.

"A very pleasant surprise in Flagstaff"
Douglas F, 01 Octobre 2019

Stopped here on way to Texas. We stay at Best Western most of the time. We found this location exceptional. First of all happy that when we requested points instead of gift bag for our gold status she said "we do both"! Also happy to find she had given us a free room upgrade for our gold status without us even asking to room 232 which was a quite large suite with 2 bathrooms! and a separate living room with 2nd tv and desk. The indoor pool and hot tub was great and we fully enjoyed the free hot breakfast which had the usual pancake (automatic maker), pastries, bagels, English muffins, scrambled eggs, sausages, cut fruit, 4 cold cereals including granola cereal. We stay at Best Western quite a bit so know what to expect and this one exceeded our expectations (its a regular BW not a Plus but felt like a Plus. We found newpaper outside our door in the morning which we don't usually experience now adays. The wifi would occasionally drag a bit for instagram stories but was very adequate for email, YouTube, etc. The staff in the lobby and at breakfast were very friendly. I really can't think of one thing I was disappointed with here and we felt the price for the room was reasonable (we booked thru BW website). We will definitely stay here the next time we are passing thru Flagstaff.

"Great Place to Stay"
billaustin117, 30 Septembre 2019

We had been traveling the past ten days going from OKC to San Diego and back. We were tired and ready for a good night's rest and we found it just perfect at this BW. Staff was very friendly and helpful as well as the comp breakfast was a great way to get us off in the morning. Reasonable priced room, especially for Srs. and was nice and large. Great place to stay, will be back.

"Family Trip"
PuddingMentor, 29 Septembre 2019

Nice service but room is not clean also very noisy. You can easily hear the up-stair people walking and the cars outside. Restroom is old, we even cannot lock the door. Floor is dirty, I doubt they vacuum the carpet or not.

"Good inexpensive BW for northern Arizona"
53damon, 24 Septembre 2019

This is an older hotel, but the condition of the place doesnt tell you that. good breakfast and plenty of parking. We were warmly greeted by the desk staff and we like that our dog is able to travel with us and not force us to jump through hoops. Too many hotels forget that more than half of American travelers bring their pet with them on the road.

"Flagstaff Perfect Location"
diomasaighes, 23 Septembre 2019

This hotel is located right on the famous Route 66. Walking distance to many places to eat. Trails near by. Quiet, comfortable with helpful staff. Breakfast has many options and is great. We have stayed here dozens of times and they recently did renovations and it is really nice!

"Smelly and the Breakfast made me ill"
gawildcats, 22 Septembre 2019

We were thankfully only there one night, as the room had a distinct odor they could not get rid of. There was a lot of construction going on one side of the building. Breakfast the next morning was marginal, and a couple hours later I had a terrible upset stomach.

"Perfect"
mjsimmons588, 21 Septembre 2019

Check in was awesome. Quick, super friendly. Room was large and clean and the bed was amazing. It was a suite with two bathrooms and the only minor issue was both showers being on at once created super low water pressure.

"updated facilities but the room smelled smokey"
Departure00864490042, 21 Septembre 2019

This hotel has been updated. The staff was friendly and attentive and the hotel was one of the more reasonably priced rooms in the area. It was completely full and it wasn't even high season. There was a nice pool and great breakfast. The problem is the room smelled like smoke and I couldn't figure out the cause as it was a non-smoking room. I only got relief after having the door open and running the air conditioning.

"1st time in Flagstaff"
myoung864, 18 Septembre 2019

We normally stay at Best Westerns when we travel. A lot of construction going on outside of the hotel. We were greeted with a little goody bag that made me feel pretty special. Our room was comfortable.

"Grand Canyon stay"
Linda L, 16 Septembre 2019

I booked this hotel to be close to the Grand Canyon. Although it was under construction, it did not bother me. The breakfast was great. I had a king suite and enjoyed the space. I had 2 very good night sleeps.

"A Bit Disappointed"
Charles D C, 12 Septembre 2019

When we pulled in to the motel, it was obvious there was major renovation work going on. We were not aware of this when making the reservation on-line. The room we were given was quite small. The room did not have a microwave in it. We ended up using the microwave in the lobby one evening. The toilet worked but it was very slow flushing. The first two nights cost us about $75/night. The third night was on a Friday and the price was over $200. I know that Friday nights are always the most expensive at any motel/hotel, but 2 1/2 times the price of a weekday night is way too much, especially for a very small room.

"Vacation"
sheribJ7803SN, 06 Septembre 2019

It was a good visit we slept there showered at dinner and breakfast and left for our next destination of our trip to see family and also to site see. Staff was very friendly upon arriving and leaving.

"Not My Favorite Hotel In Flagstaff"
Angele F, 04 Septembre 2019

We stay in Flagstaff a LOT -- for both business and pleasure. Had trouble booking this room on Hotels.com and was forced to do the booking directly with the hotel after multiple failed attempts online. Rooms have been updated and they are working on redoing the exterior but this is an older property in town and it shows. Front staff is nice but parking is VERY crowded, breakfast is terrible, there is no microwave in the room and the back side of the bathroom barn door was filthy. There are TONS of hotel choices in Flag and while this one does not rank at the top of the list the price if fair for what you get.

"flagstaff pony inn"
Judy B, 04 Septembre 2019

when we arrived at pony inn, our reservation was ready and we had been upgraded to a suite. the room was nice and comfy. beds were soft and I slept really well. the internet worked great to get our airline tickets. we got up and had a really good breakfast.

"clean, comfy bed, swimming pool and hot tub were nice"
LocalAdventurer2018, 03 Septembre 2019

Room as large, with comfy bed. there are renovations going on, but there wasn't any noise during the night when you sleep. Hotel located on Route 66, so there are trains and traffic noises but again, I didn't have a problem sleeping. My room was towards the back of the hotel. Small swimming pool with a depth of 6 ft. My niece had a blast. Hot tub was also nice. They do serve a complimentary breakfast which I did not partake in.

"Great place and breakfast"
Tina G, 01 Septembre 2019

We were back in Flagstaff recently and it reminded me that I hadn't reviewed this great place we stayed at last winter. It has hands down the best breakfast I've seen in a long, long time. Lots of choices and good quality. Rooms were clean and staff was friendly.

"Great Location"
Yujen15, 22 Août 2019

Came to our last stay for our crossing 12 states road trip. The breakfast facility is right next to the hotel in a standalone building. Providing more items than other BW hotels we stayed during the trip. We also enjoyed the swimming pool and hot tub before we hit the 8 hours driving to home.

"Pleasant reasonably priced surprise."
Diane D, 18 Août 2019

We were treated by a friendly and professional upon arrival. Check in was quick and easy. Rooms are a little dated but clean and quiet. Breakfast was above average hotel breakfast. Would highly recommend this property.

"Nice family friendly at a junction historic Highway 66"
stevenhF6280RU, 14 Août 2019

Nice comfortable accommodations and my Best Western points got me a superior room upgrade to a two bed suite. This location is evidently popular with families traveling. Uncharacteristically large breakfast area and a large pool.

"The Grand Canyon "
Greg H, 13 Août 2019

My family and I stayed here for 3 nights in Flagstaff. We went on a all day tour at The Grand Canyon. The hotel was right off of Route 66. Very close to many restaurants and easy access to the highway. We originally reserved the family suite, however they had construction going on and change us to two standard rooms instead. The beds are very comfortable. We had a large tv, refrigerator and lounge chair in our rooms. The first night we woke up to no hot water. The front desk said the compacity of all the guests were the reason and it should eventually catch up. This property probably has the nicest breakfast area that I have seen yet. It is in a separate building, but it looks brand new. Each morning there was different options. They offered eggs two different ways, sausage hash, bacon, pastries, oatmeal, pancakes, fresh fruit, and much more. It was a great spread and the attendents were friendly and made sure nothing ran out. The pool is also across the street by the breakfast area. The pool went up to 6 feet deep! Which was nice being taller I could actually stand up. They provided full length towels in the pool area. The hot tub was nice and hot and the jets worked perfectly. You can tell the staff keeps up with everything, it was nice and clean! No bugs which was nice being it is outside. Overall very good stay. I highly recommend this hotel for any family visit! We had such a great time visiting The Grand Canyon.

"Thank you Jamie!"
SSanchez956, 13 Août 2019

Loved my stay at this location.mostly due to the great hospitality offered by Tyne and Jamie.Tyne checked me in and was really nice in helping us look for certain places to eat and have fun.and a big thank you to Jamie for making sure my $20 gift card was applied.

"Best hotel ever"
cabralministries, 11 Août 2019

Very pleasant experience staying in this particular hotel, to start the staff is friendly,welcoming and helpful. The room spacious and clean, the breakfast is truly a buffet, spacious breakfast hall clean and well organized. Excellent location near the highway. Overall the best hotel I've ever stayed!!!!!!!!!!!

"Affordable"
piplop1322, 08 Août 2019

Decent price. Quiet. Beds need up grade. Breakfast was not too bad although eggs need to be REAL not Powdered. Got a good nights sleep. Parking lot should be changed to one way .OI think it would make more sense .

"Unique Hotel, Wonderful Unique Rooms, Amazing Staff, Wonderful Breakfast. Amazing Stay"
roumaynes, 04 Août 2019

What a great hotel! The rooms are unique as they are set back off the hall... It makes the rooms more private and quieter! Everything from the decor to the furnishings were wonderful. Beautiful large windows with amazing views and lots of light. A nice sized bathroom with a sliding door which was actually very nice! Breakfast was across the parking lot in its own building. What a GREAT BREAKFAST ROOM! Large and spacious, comfortable and homey, with even a fireplace. Food selection was huge and the variety was excellent. The breakfast staff was very efficient and never let anything get too low even though it was busy... And one of the coolest things was an automatic... push a button... and out pops two freshly made delicious pancakes! Just top notch all around. The front office staff was wonderful and exceptionally friendly and helpful. I would say that they went above and beyond to be helpful... Kudos to them…thank you for making our stay even more enjoyable! What an overall amazing experience! We are already planning our next stay at the Best Western Pony Soldier Inn hopefully for Thanksgiving!!! Stay here!

"Great for the price"
Kate N, 01 Août 2019

I'd recommend this one for families or people with dogs. There were a lot of both here and it was very welcoming. The staff is friendly and professional. The breakfast buffet was excellent - lots of choices. The location, right on Rte 66, made it really easy to navigate anywhere in the city and back again. One criticism, while everything appeared very clean, our room smelled a bit funky - mildew, maybe? - but it was not significant. We'd stay there again.

"Buget hotel good for a quick sleep"
Travel21st, 21 Juillet 2019

We stayed at the Best Western Pony Soldier Inn & Suites on our way back from the Grand Canyon. It is good for a quick sleep. The front desk is excellent and very accommodating. However, the hotel has no extras. There is no public restroom in the lobby area. You have to rely on your room only. The pool is small. The breakfast is good. This hotel is good for a quick stop over and sleep to break up a long trip.

"Dirty"
M2028GZmargareth, 20 Juillet 2019

We arrived at the appropriate arrival time and the room was not ready. We came back a couple hours later and they put us in a “pet friendly” room even though we have a trained medical alert service dog. Dogs were barking and when we got in the room there was a type of (medicine) pill on the floor and a dirty tissue with what looked like poop on it under the bed. Looking under the bed further-there was a spill of some kind and very dirty under the bed. My husband complained to the manager and she put us in a regular room that was clean and took some off the bill. She went down and cleaned the room herself. Hopefully this was a one time occurrence.

"Good place to stay in Flagstaff, great breakfast"
BH_in_AZ, 20 Juillet 2019

My room was very clean and spacious and the furnishings were modern. There's a swimming pool on the grounds and the Inn is pet-friendly. The complimentary breakfast is great with many hot and cold choices and variety of beverages.

"Friendly, Comfy and Yummy Breakfast"
NShiffra, 19 Juillet 2019

The front desk was really friendly and very helpful from start to finish. The bed was comfortable and everything was nice and clean throughout our stay (even the remote was cleaned). The continental breakfast exceeded expectations, with a ton of hot options, fresh fruit, and the usual. It was right on Route 66 close to downtown and right across the street from a safe and convenient walking/running path. Every now and then I could hear a door shut in the hallway or someone walking upstairs but nothing disrupting. It was reasonably priced for a great stay!

"Great!"
505mjs, 18 Juillet 2019

Always great at Best Western's. Never any problems. Will always go to Best Western when ever available. No other hotel will do. Hope they continue to build more Best Western's all over the USA so we would be able to stay at one no matter where we travel to.

"A little dated, but clean and comfy"
mckinneycb, 13 Juillet 2019

On the road home from vacation, and stopped in Flagstaff. The motel is on Rte 66, and across from the active railroad tracks. That wasnt a problem - the rooms are pretty soundproof. The breakfast is offered in a separate building on the property - food was good and the dining area was roomy. On this trip, we did notice BW has apparently transitioned to soap/shampoo/conditioner dispensers. They did have facial bar soap.

"Will not use again"
CharlesM3064, 13 Juillet 2019

After a long ride and being a BW card holder we stayed. First off the rooms need updating. You can hear every little sound. We had to listen to trains going on tracks. We could hear people conversations outside of our window. The only good thing is the breakfast that is served in another building.

"Ok but wouldnt return"
ahah2014, 11 Juillet 2019

Booked 2 rooms for 4 nights. Arrived late after a very long journey, one room the carpet was wet and the room smelt damp so changed room the following day. Rooms are ok but could do with a make over. Beds were comfy but the noise from the road and the constant noise from the goods trains was awful. Would have prefered not to be on route 66. Reception staff were helpful, breakfast very basic.

"Last Room on a sold out weekend "
WendyJak9, 07 Juillet 2019

We were fortunate enough to get a hotel last minute in flagstaff on the 4 th of July. The staff was awesome. The maid supervisor and the maintenance man were so friendly and helpful with my concerns. Hotel is dog friendly for an additional 25.00. The hotel was very clean and welcoming with free breakfast . We paid 169.00 for a 1 queen bed room . Way overpriced, but it was the holiday. Beds are comfortable BUT the room we had (room101 ) was insanely HOT. It wasn't hot outside but the room felt like a hot box. Great place just make sure you are not in room 101, unless it's winter !

"Left a lot to be desired"
kristil454, 06 Juillet 2019

Based on the previous reviews of this hotel, I booked here for a stay on Route 66. The first room I was assigned had a horrible odor to it. The front desk suggested that they put in an air purifier that would take the odor out in 30-60 minutes. I declined and stated that my son has asthma and allergies and this room was not acceptable. I first told that they were not sure what they could do as they were full tonight. We were then reassigned to another room. It happen to be an ADA accessible room - not a problem - however, the second bathroom that is to be used by a physically challenged person has a toilet that is not one I would use - black junk under the rim. Unfortunately, the floor (both carpet and tile) was filthy. On a positive point, the room had a better smell.

"Excellent breakfast!"
Roggger, 01 Juillet 2019

This Best Western is average. Nothing special. It's good for a place to sleep. The room was clean, the bed was firm and comfortable, and the front desk service was good. The best thing was the breakfast. Eggs, bacon, potatoes, with fresh cut-up fruit, along with the usual continental items. It's overpriced for what it is, but all lodging in Flagstaff is overpriced.

"A traveling Getaway"
Skip M, 30 Juin 2019

This was the first night's stop on a long road trip. Best Western has a good reputation, so we opted for this location. I called in the reservation from a couple hours out since I had some issues with the on line reservation using my smart phone. The reservation was accepted by a very competent individual who honored the on line price. The room was as expected, clean, comfortable and nicely appointed. In the morning they have a hot breakfast of scrambled eggs, sausage, variety of toasts, yogurt, fruit and of course juice and coffee. A good send off for the day's journey.

"A good place to stay in Flagstaff"
ron m, 29 Juin 2019

A hotel right on Route 66 is only the beginning. A good value and an excellent breakfast included. If clean and quiet is what you want, this is the place for you. Not too far from the old town area, but a very easy drive to get to this area.

"Everything about this hotel is excellent:"
FarAway45089926706, 28 Juin 2019

Everything about the BW pony Soldier was excellent: location, rooms, cleanliness, BREAKFAST, easy to book, check in, and check out. I enjoy the pool area and jacuzzi after a long hike. Perfect place to rest.

"Friendly staff"
christine n, 28 Juin 2019

My family stayed at this Best Western for two nights. Before I consider a hotel, I always read the TripAdvisor reviews. Our eight year old son loves trains, I read reviews that there were rooms facing the train tracks. I called the hotel and Talia put in a request for the room that faced the train tracks. We were recognized as BW Rewards members at check in. We arrived just after the check in time, but had to wait for a room to be cleaned. It was fine due to the fact that they were able to honor our request of the room with a 'train' view:) While we waited, the GM Mark Ross, was very professional and apologetic for the wait. The room was quite spacious with our son loving all of the trains! If you are a light sleeper, this may not be the room for you with the trains running around the clock. The tracks are on the other side of Route 66, but if there is no street noise, you will hear the trains. The breakfast room and complimentary breakfast were very enjoyable. Plenty of tables and food and drink options available. We did not use the pool, so I cannot comment on that. The hotel location is close to dining and shopping. We recommend this hotel.

"Decent but I've been to better"
Djax1587, 25 Juin 2019

As a member of Best Westerns highest tier rewards member I expected to be put in a better room than I received even after asking to be moved to a different room after my first night. I was on the bottom floor and any time someone walked in the room above me it sounded like an elephant. The internet is ridiculously slow and as someone who used the internet for work it was awful. The hotel seems a little out dated as well. The breakfast was mediocre at best. The room was small and barely had room for my luggage. Also when the sun came up my room got hot even if I had the A/C on and set to 60 degrees. The staff was friendly so they have that going for them Next time I'm in Flagstaff I will be staying at different hotel

"Nice, clean and quiet"
Paola F, 22 Juin 2019

The hotel is close to several places for food, gasoline of course fairly close to the grand canyon. I loved the breakfast selection and that I was able to fill my water bottle. The front desk staff was friendly. I received daily newspaper, cable TV, refrigerator at no extra cost. I would definitely stay here again to explore the close hiking trails.

"NAU Parent Review"
Mary C, 21 Juin 2019

I have stayed at the BW Pony Soldier so many times that I have lost count. Always clean, safe, great value, and fantastic staff. It's not the closest hotel to campus, but that has its advantages. The rooms are comfortable and the breakfast room is always clean and bright, with many healthy choices and friendly staff. A definite "keeper" for anyone who visits Flagstaff on a regular basis - to visit NAU students or explore all that gorgeous northern Arizona offers.

"No Reminder of Reservation and Would Not Refund for Booking Error"
LLCoolJax, 20 Juin 2019

I booked a hotel room for work travel and my event cancelled the week I was supposed to be there. I forgot to cancel my hotel reservation (my fault) but there was no reminder email that my reservation was coming up, no email that I had been billed. I only found out about it when I got my credit card statement. When I called to see if BW would work with me since I am a state employee (read: low pay) and I will have to pay out of pocket ($120) they said there was nothing they could do since my credit card had already been billed. I am disappointed and think the company should send out confirmation emails prior to the date of travel. I also think it would be a good practice to have some sort of forgiveness program for returning customers.

"Comfortable and Convenient Flagstaff Motel"
Richard B, 17 Juin 2019

One of the better motels on this stretch of highway. Room was very comfortable and the included breakfast was better than average! I highly recommend this motel for location and price. Nearby was an excellent restaurant called the Whisk and Whiskey....best meal I had on the road.

"Convenient Location, but..."
EhJay99, 17 Juin 2019

Convenient location and pet friendly. Breakfast was included and was good. We stayed 2 nights... one on the way to Colorado from California, and one on the way home. The first night, the room was fairly small, and felt cramped. It had a tile floor, which seemed smart for a pet friendly room. But, it was also the first room down the hall, so as close as you could get to the ice machine. My dog did not appreciate the noise from the ice machine every time someone got ice. Not the hotel's fault, but still annoying when people are getting ice at midnight. The second night we were actually down the hall, and as far as you could get from the ice machine. The room was bigger, but had carpet, which looked dirty and old. The room also smelled like smoke... either the previous guest was a heavy smoker, or someone had smoked in the room. I don't know... maybe the smoke was in the filter of the a/c. That reminds me... the rooms get hot and stuffy quickly, so the a/c is a must. Unfortunately, it's so loud! It sounds like you're in a wind tunnel. The hotel is also across the street from train tracks, which we didn't notice the first night, but trains seemed to run all night long the second night we were there. My wife and I both said that we probably would not stay at this hotel again.

"Meh.."
FrazierGirl, 15 Juin 2019

We stayed on a Friday night. The total price was $180 but this is about $80 more than a comparable inn. It was clean but the non-smoking room still smelled like nicotine. The staff is friendly. Vending is located in the back of the building and I prefer fresh eggs for breakfast. Maybe I'm picky but I slept well. The neighbors had kids that slammed the door a few times but it calmed down after the pool closed ;).

"I generally like BW"
jdotryk, 14 Juin 2019

But I like this one in particular. The staff is helpful and friendly, the amenities are useful, the wifi is fast, and the breakfast is...adequate (I’ve had better, but it meets my needs). I find the stay is easy and pleasant, and within my price range.

"Not recommended"
Daydream16396619916, 09 Juin 2019

I asked for a cot and didn't get one,the mattress was to hard. Would be nice to have USB ports instead disconnecting items in the room for chargers. Was there for two nights and the second night had to walk all the way to the front office cuz card keys didn't work. Tile in the restroom needs to be replaced. Floor was noisy when walking around.

"Best Western Pony Soldier Inn"
Gary H, 05 Juin 2019

This is an older hotel but has been remodeled, is well maintained, and clean. Breakfast had several choices including hot items. For a quieter night ask for a room near the rear of the building (away from the highway and rail line) and upper floor.

"grand canyon vacation"
Lorna M, 02 Juin 2019

Very nice stay at this best western. About an hours drive to grand canyon, nice little downtown. The employees were all so friendly and efficient. We had a king size suite..it was huge! The hotel is an older one and is well kept and very clean. We had wonderful breakfasts, many choices and different options each day, delcious!! We would definitely go there again if we find ourselves in the area.

"Great pet friendly place."
Patrick M, 29 Mai 2019

We loved this pet friendly place. Great dog area to walk. Curtious staff. Check in was easy and friendly service. Wonderful hot breakfast. Comfortable beds. Spacious room. Highly recommend this place for anyone.

"My stay"
Freedom63352413350, 28 Mai 2019

The staff in the lobby were extremely nice. Checking in was a breeze, they were fast and efficient. The room was very clean and I like the fact that they are tucked a little away from the hallway. Breakfast was hot and delicious.

"Oozing excellent customer service"
cindi_di2018, 21 Mai 2019

Every employee we encountered was amazing! It is an older property, but other than that, it is clean, spacious and has all the necessities! An excellent value. Recommended by my son who has traveled here on business!

"Our stay on Historic Route 66"
Odyssey33548520700, 20 Mai 2019

Great hotel! Located on Historic Route 66! Close to the railroad, love sleeping with trains. Very nice room, staff and great breakfast, too! Conveniently located to highways, to Grand Canyon, Sedona, etc.

"Feel at Home"
99cobalt, 18 Mai 2019

Great room, great amenities, friendly, super clean, great pool, extremely comfortable. 200a is a room for a family of 6 or 3 couples, try to get this room for sure. I highly recommend this hotel. 5 star

"A Wonderful Experience"
seeker5411, 14 Mai 2019

After being on the road all day while driving from CA to NC we needed a place to stay for the night. Our original place where we made a reservation decided they wanted to charge us much more than what we reserved at. This was at 10:30pm. So we drove and found this place instead. Thank God we did!! This place was great. The girl checking us in noticed we were in a huge box truck and told us exactly where we could park it. She was nice, attentive, friendly and just perfect. The room was clean. The beds were so comfortable. And in the morning the included breakfast had everything!! It was huge and delicious and a large, clean dining area. If passing through Flagstaff most definitely stay here.

"Nice Motel"
Nancy Beth M, 14 Mai 2019

We stayed here for our granddaughters graduation. It is a nice hotel. You will need to watch rates tho, gets very pricy for special things like graduation. The breakfast was nice, our room was good. Flagstaff seemed like a nice little town, wish the weather had cooperated, it rained. Not citys fault tho. The ride from Phoenix is beautiful.

"Average"
Rebeccacox3, 14 Mai 2019

My husband and I had a fine stay, but honestly it was nothing exciting. The rooms were clean but need updating. We in no way had a bad experience but there was certainly nothing exceptional about the hotel. The price was pretty on point I suppose.

"Another great stay st the pony."
pcthikes, 11 Mai 2019

This hotel is on the easy side of town which allows me to avoid downtown traffic congestion....a big annoyance. It's also next to some of my favorite restaurants in flagstaff.... fat olives. Fantastic breakfast too.

"Great classic Rte 66 motel "
JustDriving71, 05 Mai 2019

Our room was on the second floor near the back and we were very pleased that we could not hear the trains. The room was clean and the bed was very comfortable. The free breakfast was very good. Overall a great night's stay and we will be back.

"very good hotel"
Freedom51182221268, 30 Avril 2019

clean hotel and convenient location to stores, airport and restaurants. Very good breakfast. We rented a car at airport next day to go to grand canyon. But need to take cab from airport to hotel (not that far) upon arrival, and back to airport to rent a car.

"Flagstaff AZ gem"
Karen C, 29 Avril 2019

Location is easy to find, Front desk staff are friendly, professional and knowledgeable in nearby restaurants and attractions. Check in/out was efficient. Rooms are very clean, hotel is quiet, Rooms could use some updating (personal opinion) but everything was in good working order and very clean. Would definitely stay here again on our next visit. Great Value for you $$

"Very good cost effective sttay"
surpriseazjim, 28 Avril 2019

I have stayed at this property a few times over the past few years. It is a nice place with good pricing. It has an excellent breakfast, one of the best I have ever had at a hotel. It is also pet friendly which is important as I often travel with my dog. It is not super fancy but it is a clean solid place to stay when in Flagstaff.

"Pony Soldier Inn"
daw306, 22 Avril 2019

This place exceeded expectations....very clean, nice breakfast and lobby area, nice pool and very attentive staff. No extra frills, but cozy and nice, especially for the price. Was the perfect location for trips to the Grand Canyon, Petrified Forest, Sedona and Sunset Crater.

"Clean Hotel, good price Great Staff !"
tombany2, 20 Avril 2019

Stayed here in April at the start of the grand canyon busy season. Both rooms i stayed in where clean and comfortable. Had a slight issue with one and Gabe and Katelyn where both helpful and truly cared about costumer satisfaction!!!

"NOT A Best Western Suite."
MNRetired2011, 20 Avril 2019

We have traveled all across the United States staying in Best Western properties. We have stayed in the basic, Plus and Suites. There is no way you should call yourself a Best Western Suite. Your room is very small. The only reason we booked a room with you was because you described this property as a Suite. I paid the extra money and thought I was going to get a Best Western Suite. Lesson learned.

"Very Good Motel"
Kathy G, 20 Avril 2019

Excellent and acommodating staff, easy check in, clean rooms, free breakfast, easy parking, convenient right on the strip, big tv, comfortable beds. Our only downside was not very good hot options for breakfast.

"One of the best"
Relax45738912743, 20 Avril 2019

One of the nicest BW motels we've stayed in. Stayed 4 nights with our 2 dogs and had no complaints. Breakfast area and food are excellent, room was small but adequate for our needs. Great value for the price. Clean and comfortable. Great pet area.

"Great Staff and Well Priced Rooms"
SammyGirl1968, 17 Avril 2019

We were surprised by the breakfast as it was not the typical BW regular breakfast. There was a lot of variety and it was very clean and well taken care of. The staff were great and we will defiantly come back.

"Vacation travel"
Trip67663401259, 08 Avril 2019

Service was excellent breakfast buffet was one of the best we have experienced rooms were clean and well maintained my wife was able to point out a few areas that could use improvements and the lady in charge of the housekeeping was excellent

"Great service"
Paul M, 07 Avril 2019

We stayed here one night after visiting Sunset Crater and Wupatki NM's. Hotel is quite old looking on the outside. Room was clean, quiet, and comfortable. Breakfast had good selection and lots of seating. Front desk was very professional and helpful. Would stay here again.

"Excellent service"
Navigator25955668733, 04 Avril 2019

Got to the hotel for my reservation and found my room had been upgraded. The room was amazing. King size bed and it was very comfortable. Breakfast was great. Eggs, bacon and potatoes. Also available was coffee danishes, bagels and cereal and oatmeal. Great start for my day.

"My stay at the Pony Hotel"
Jet59275091434, 01 Avril 2019

We stayed at the Best Western Pony Soldier Inn on our way to the Grand Canyon. Found the hotel on line so having no knowledge or any recommendations it was a lets see what happens. We wre very pleasently suprised by the room and the empolyees. The problem with most hotels is outside noise, the room was pretty much sound proof once you closed the door. ot saying we didn't hear here other guest we did, but no walking around over head( we were o the main floor), banging door or TV's.

"Great Hotel with Small Indoor Pool & Hot Tub"
TrueTrust, 27 Mars 2019

Wonderful clean hotel with easy parking, great location, great breakfast, and good wifi. Staff went out of their way to assist us with directions and advice. Many restaurants nearby including the best Mexican restaurant.

"Grand Canyon Visit"
MLT47, 25 Mars 2019

Stayed at this hotel enroute from Las Vegas to Sedona and wanted to see the Grand Canyon. It's about an hour and a half to the Grand Canyon on very picturesque route 89. Hotel has all the basics including a great breakfast to start the day. It even has an elevator which I have found many hotels in this area do not. A great place to stay in Flagstaff. The only negative is train tacks are nearby and there is lots of traffic at night.

"Nice clean older hotel in Flagstaff"
Michelle B, 24 Mars 2019

We stayed 2 nights at the Best Western Pony Soldier and when we checked in, we were upgraded to a King suite with 2 bathrooms. Everything was clean and I agree with others that the complimentary breakfast was great for the price that we paid! Everyone we talked to was nice and I would stay here again if in Flagstaff.

"Think before you book here"
Cptsa, 20 Mars 2019

This motel is off the beaten path in a rundown area and street. It has seen far better days. Patchwork attempts to update some things accentuate what's left undone. We upgraded (for an add'l cost) to a king suite. Beat up furniture, dirty carpet, dingy bathrooms, and no WiFi or cell service from that back corner. The good news was the cinder block construction kept noise levels very low. The worst part? The room had fleas. My dogs are protected from them, but not me. Don't expect any extra cleaning just because you pay pet fees. That's a real joke!

"Clean and Appropriate"
JAMES F, 19 Mars 2019

We had reserved two rooms, one room was noisy, due to close proximity to the railroad line, a room change remedied that issue. The other room had issue with a dispenser, which was quickly and professionally remedied by the cleaning staff. The breakfast area was kept clean and items restocked regularly. The staff were friendly, professional and helpful. Rooms were clean and appropriate.

"Happy With Our Stay"
mxnbsnswthplsr, 12 Mars 2019

We liked this hotel very much, the lobby was very nice, staff were very nice, breakfast was delicious, coffee was awesome, bed was comfortable, a little noisy due to trains going by, amenities were great, location was great, queen room was a little small but comfortable and clean.

"Well maintained & great hot breakfast"
Trail49521111759, 10 Mars 2019

Modern decor and we'll maintained property. The hot breakfast was much better than many upscale brand names. Shower was excellent and definitely added value for the cost. Bedding was comfortable, but maybe a bit on the soft side. Heater worked well and ran quietly. Noise from the nearby and very active train tracks was not a problem, but we were lucky to get a room on the opposite side of the property.

"Overnight stay"
Topekatraveler6828, 08 Mars 2019

My husband and I found the room clean, the beds comfortable and the staff very helpful. The breakfast had good selections and was well stocked. The nearby trains did not disturb us. The elevator could have been more conveniently located, but we managed. The exterior of the building could use some freshening.

"Comfortable rooms, friendly and accommodating staff"
Terry D, 05 Mars 2019

After a day at the Grand Canyon National Park, we arrived ready to relax, eat and rest. Our check in experience was excellent and we were provided with some very local dining recommendations. We opted for one of them and were very satisfied. The rooms we had were fresh and nicely appointed. As the hotel is close to but perpendicular to the busy rail tracks, one could her the trains but just barely. Breakfast was well presented and attended with several hot and cold choices. A very spacious room for breakfast.

"Great staff, room and breakfast"
O8393VArosec, 05 Mars 2019

Saw the pony out front and pulled in late at night with a moving truck after I had checked out a couple other hotels -- so glad I stayed. The staff was lovely, the room very clean and the breakfast unbeatable.

"Best Continental Breakfast/Friendly staff"
nmac0708, 02 Mars 2019

We were greeted with friendly faces from the staff, even the gentlemen salting the sidewalks. We felt welcome from the time we checked in until we checked out. Breakfast was fresh and the dining area was spacious and clean. My daughter has a dairy allergy and she even had a few options for fresh food, which is unusual, but delightful.

"Amazing stay at BW Pony Soldier Inn & Suites"
johncU2504XJ, 24 Février 2019

Our stay at this BW location was originally booked for 2 nights. We ended up extending it to 4 nights. Would have stayed longer if not for the forecasted snow storm. The staff all went above and beyond to make this an unforgettable stay.

"Great Hotel In Flagstaff"
Mabyn M, 21 Février 2019

While on a road trip recently, we stayed at the Best Western Pony Soldier Inn & Suites. We treated ourselves to a suite which was reasonably priced and very roomy. This type of room would make a great choice for a family traveling. With a sofa bed, two bathrooms and a refrigerator, a multi-day stay here is very comfortable. Each of the hotel staff we interacted with were very helpful and kind. The complimentary breakfast was very complete. We wish we couldn't stay another night to enjoy more of the facilities and things to do in the Flagstaff area.

"Good experience"
TimF688, 20 Février 2019

We arrived at the BW Pony Soldier Inn in the middle of a massive storm. It was very pleasant to be greeted by a friendly front desk staff after the the drive from Hell. The room was spacious and comfortable. They were not surprised that we had dogs, a fact that often gets lost in the reservation process. Lots of parking. Very quiet!!!

"Noisy and stinky"
Liza P, 20 Février 2019

It was a long drive from Vegas and we got in late to a frosty Flagstaff. I was really looking forward to a quiey, relaxing and comfortable room. The room we got was meh at best. The hotel was quite noisy and smelly. We could hear the neighbours upstairs run around like they have 500 kids, people talking in the hallway, and trains kept on running all night right across the street from the hotel. Also, there was a constant stale cigarette smoke that we couldn't find the source - it must be embedded in the worn carpets or curtains. The bathroom was kinda goofy with the divided glass barn door that had to be opened or closed a certain way. The hallway lights were so bright and seeped under our door that I had to put the little blanket on the end of the bed across the bottom of the door. At least the beds were not saggy so that's what saved this review from a 1-star. The next day, we skipped the breakfast because we had to cross the parking lot and it snowed 1 inch the might before. Very disappointed...

"Great place to stay in Flagstaff!!"
Mark S, 19 Février 2019

This hotel was awesome. From the time you arrive in the lobby to the time you check out, the employees are so friendly and welcoming. The hotel is well maintained and the breakfast cannot be beat. We will be staying here whenever we stop in Flagstaff in the future.

"Great Service"
gtrachel2017, 16 Février 2019

The staff at Pony Soldier was as helpful as could be, and very welcoming. Our only complaint about the stay was the mattress in our room having seen better days. Solid hot breakfast in the morning, and the breakfast room is quite lovely and in keeping with the mountain retreat feel. The lobby has big US and world maps where guests have pinned their homes, which is a fun touch that contributes to the feeling that the staff is interested in you and glad to have you.

"Weird smell to sheets"
Adventure39660057640, 15 Février 2019

The room decor and set up were equal to the price we paid. The sheets had a musty with a bad animal smell. It was not overwhelming but noticable when walking in the room and going to bed. It was nice shampoo and conditioner right in the shower, but they dont work well. The body wash didn't work at all.

"GREAT "
zackreview2012, 14 Février 2019

excellent hotel - clean, quiet, very affordable - ask for a room upstairs in the back of the hotel so you're away from the train noise across the street, I didn't hear the trains at all in room 238 - have stayed at multiple hotels in flagstaff (there are slightly cheaper ones, but they're depressing and loud), this is my new go to hotel for sure

"Great Stay"
Cheryl R, 05 Février 2019

I had a wonderful stay at the Best Western Pony Soldier. The staff was very nice and the breakfast was wonderful. There was something for everyone on the breakfast buffet. I look forward to using the indoor pool and spa on my next visit..

"A lot of noise"
610vicc, 04 Février 2019

It appears to be an older building and doesn't have good curb appeal. The room was fine but we heard a lot of noise. The walls apparently don't have enough sound deadening because we could hear people talking in the hall. Traffic and train noise too but that wasn't too bad. The people talking in the hallway and noises from the adjoining rooms was just more than I can handle. Good breakfast in nice facility across the driveway from the main building.

"Overnight Stay - military travel"
TerryS3141, 03 Février 2019

I was specifically staying here because I'm a Best Western Member and only needed a place to stay for the night. Now, my wife made the reservation for me while I was driving (hands free) and I had my room reserved immediately for the same night. Upon arrival, the Front desk employee was friendly, processed me in and directed me to my room. For the price the room was plenty big enough and if I weren't just sleeping I'd likely come back and try their breakfast and explore Flagstaff for a bit. But military duty calls and I had to be in Northern California the next day so I was out of there by 0530. The room was quiet, I had plenty of space for my visit and the room was comfortable

"Nice Hotel"
Dr_Dan_13, 17 Janvier 2019

Convenient to Flagstaff and the Grand Canyon. The front desk staff was quite helpful and the breakfast was good. Be sure to take time to visit Meteor Crater which is only 32 miles to the east on I-40.

"Great stay!!"
sunjanman, 03 Janvier 2019

What a wonderful hotel! Easy access to downtown Flagstaff and the Grand Canyon. The staff was absolutely amazing. Everyone we encountered was friendly, gracious, polite, and informative. I would recommend this hotel to anyone planning a visit to Flagstaff!

"Great service, comfy room, great price"
reneeo336, 02 Janvier 2019

Christmas Eve and we had reservations at a hotel that was absolutely unacceptable. Stopped here in the hopes they had a pet-friendly room available. Not only were they able to accommodate us, they gave us a great rate! Staff were super friendly, breakfast options were the best of our 10-day trip.

"Decent hotel"
Burquena1970, 01 Janvier 2019

The rooms not really roomy, but are clean and comfortable and did the trick for our one night stay. The front desk staff are friendly and knowledgeable about the area. Uber or cab-able to downtown. The train tracks are right across the street, so light sleepers might want to look elsewhere. The complimentary breakfast, served in a separate building, is pretty standard but very well kept up by the staff. Enjoyable stay!

"Very nice hotel, great staff, good breakfast"
vriyers, 23 Décembre 2018

This is centrally located in Flagstaff and was very clean and comfortable. The staff was very friendly and helpful. We had booked 3 rooms and had called ahead of time to request for adjoining rooms. They were kind to accommodate our request. The breakfast was very nice and overall it was a very good experience.

"Nice little hideaway"
Melissa L, 13 Décembre 2018

This place is a nice little fine. It is just minutes from Downtown Flagstaff. The rooms were very roomy and the beds were comfortable. I love that the room I was in had two different bathrooms. We went there to do the North Pole Experience and the price was so much more reasonable then the other hotels I looked at.

"Comfortable hotel"
Tom M, 12 Décembre 2018

Very clean and comfortable hotel with accommodating and friendly staff. Breakfast in the morning was much appreciated. Fast internet service was great and overall a very comfortable and enjoyable experience.

"Amazing stay"
Odyssey21919528852, 10 Décembre 2018

The staff was very friendly when we checked in. They told us we were getting a bigger room because we were rewards members. The rooms were nice and clean. Had all amenities you need, loved the shampoo conditioner dispensers instead of little bottles. And breakfast was amazing! Very clean and a ton of options.

"Best Western in Flagstaff"
rootdiggr2, 06 Décembre 2018

Nice place to stay--staff very helpful. Great suite with two bathrooms! Trains were a little noisy but that is certainly not Best Western's fault. Good heating in the unit. Good internet connection-never got kicked off like in other hotels.

"Fantastic Hotel"
Shelley W, 02 Décembre 2018

This is a fantastic hotel. Friendly and helpful staff. Being a rewards member has it perks also. I was upgraded to a suite at no extra charge. It was wonderful. Breakfast was great. The room was great. The bed was very comfortable. I wish I was staying longer. I would definitely stay at this hotel in the future it far exceeded my expectations. Thank you to the hotel management and staff. Fantastic!

"Properly Green"
mumontour08, 02 Décembre 2018

This was excellent. Lovely room – very spacious. Bed comfortable. Plenty of room to put things down by the basin which was outside of the bathroom. I was allowed to keep my towels and re-use them – I really appreciate that they do not just go through the motions of being “green” but actually take notice. Breakfast is in a separate building . The breakfast room was big and well looked after by a lady who was constantly wiping and replenishing. Excellent selection including fresh fruit, yogurt, cereal plus hot cooked food and things to toast. This is definitely the best complimentary breakfast of this type that I have seen. Wifi worked very well. Heard the trains a bit but didn't find it very intrusive as was mostly drowned out by the noise from the heater.

"Bed Bugs"
Jessica G, 27 Novembre 2018

We always check our rooms before settling in, but did not notice any bed bugs until the next morning. We woke up with bites all over, and am hoping we didn't carry any bed bugs back home with us. Overall, this was a nightmare of a stay! The friendliness of the staff and the generous breakfast options persuaded me to rate with 2 stars.

"Business trip"
alangdeaux, 25 Novembre 2018

Soldier Pony Hotel was very quiet. Staff very pleasant. Went you went to the front desk they immediately came over to see what you need and took care of it immediately . The food was excellent. Lots of selections. Kitchen staff very friendly and helpful.

"Very pleased"
140janetd, 09 Novembre 2018

If you are going to Flagstaff check out this property, you will not be disappointed. Exceptional!!! Clean and comfortable. Breakfast is amazing, you will think you are at a restaurant and not a hotel. We were so pleased.

"Great place"
Barb M, 07 Novembre 2018

We try to always stay at a Best Western as we know what to expect, easy access, clean room, comfy bed & delicious breakfast. The Pony Solider fits right in. Room was huge, bed comfy, clean, everything & more that we needed. We had a dog with us & the pet area is well maintained & clean, stocked with supplies, the real grass area was nice Instead of dirt. The breakfast was the best, huge variety of fresh delicious food, beverages & perfect coffee, food area was huge & clean, better kept/stocked than some restaurants. Staff was friendly and helpful from checkin lady, housekeeping to the ladies cooking up the breakfast. Very refreshing! We will stay here again on our adventures to Flagstaff.

"Hassle free"
Traveler12260138015, 03 Novembre 2018

Hassle free stay with best western has become our preference when working. The staff is friendly, pool is clean and stocked with towels, beds comfortable, breakfast convenient and tasty. Along with speedy checkout.

"Nice Place, Good Breakfast"
joancL1112BV, 02 Novembre 2018

We stayed here one night last night. We booked online for a room with one queen bed and on check-in we were upgraded to a larger room with two queen beds. Desk clerk was very nice and competent. The room was pretty nice, spacious, two beds, comfortable beds. The bathroom door was similar to a shoji screen, which was kind of interesting. The motel is close to a few restaurants that are walkable; we had dinner at one of them. The place was quiet. We didn't try the pool. The breakfast buffet was actually pretty darn good and worth the extra $10 from other nearby motels. Lots of choices. The internet worked well and and fast. We would definitely stay here again.

"Great stay in the middle of everything."
Jim C, 31 Octobre 2018

We enjoyed our stay at BW Pony Soldier Inn & Suites. Great place to rest. Tremendous breakfast. Friendly staff. I highly recommend it. We enjoyed the pool and hot tub. The location is great so that you can get anywhere you want in Flagstaff quickly.

"Very Good Experience"
JERRYG448, 30 Octobre 2018

We were pleased with our stay at this Best Western. We were acknowledged on check in as Gold Crown members with a gift bag and upgraded room. This doesn't happen very often but was much appreciated. This is obviously an older building but has been upgraded and well maintained and clean. Very comfortable well appointed room. Breakfast room was spacious and had a good offering of items with friendly staff. Everyone we encountered was friendly and helpful. Would definitely recommend this property. Well located with choice of restaurants nearby.

"Very nice and comfortable stay. Extremely friendly and helpful staff."
Wernero, 29 Octobre 2018

After a long car ride from Blanding (over 250 miles) we appreciated the comfort and the "amenities" of this BW Hotel very much. Above all we liked the sheltered and heated pool and the hot tub. Just perfect for relaxing. We also got an upgrade in a very nice room, spacious, clean and quiet, with two kingsize beds. Unfortunately we only booked for one night. Complimentary breakfast was just as usual at BW places, that means it was good! For dinner we went to the nearby Mamma Luisa restaurant (at walking distance).We liked the pasta very much.

"nice, clean place to stay"
Linda C. D, 25 Octobre 2018

We have been staying at this hotel for a few years now, once a month. It is clean and the people are friendly. We will continue to stay there whenever we go to Flagstaff. We have tried lots of other hotels in the area, but this is the one we prefer.

"Nice hotel"
Karen S, 21 Octobre 2018

This hotel was very nice and convenient to a lot of things to do. The rooms were nice and the beds very comfortable. It was a very quiet hotel and the breakfast was more than we thought it was going to be. We will be back one day!

"Extremely comfortable stay"
jagetty50, 21 Octobre 2018

Although we had reserved a two queen bed room we were offered an upgrade to a king suite which was fabulous. The bed was very comfortable and there was plenty of room to move around. The room included a desk, couch, chairs and two televisions. Breakfast was very good with an excellent selection of morning fare. An elevator is available for second floor access. We were located on the west side of the building which blocked most of the noise from the rail yard, although we could hear it a bit. At least the trains didn't blow their horns as they transited the yards. All in all a great overnight experience.

"Updated suite. TV in both rooms, two bathrooms, dining table and desk in room."
Paula M, 20 Octobre 2018

Spent one night here while traveling across the country. The place was full but we had no problem with parking. Would stay here again if traveling through Flagstaff. Arrived after dark so we didn't explore the property.

"Very Disappointing"
Evelyn C, 18 Octobre 2018

I would not stay here again. This is an older property that is worn and very dated. Our room was cramped, the sheets were thin and stained, and the mattress was lumpy. There are no public restrooms in the lobby! The "indoor pool" is across the dark parking lot and was not inviting at all. The breakfast room is also across the parking lot. The positive news: the hotel was recently painted and the wide screen TV was new. We felt like we paid way too much money for what we got at this hotel.

"Maybe barely average...."
timberrr, 17 Octobre 2018

When on the road or for business, my wife and I stay quite often at Best Western properties. This one had good and bad points. The room was quite small but clean and appeared to have been recently updated. The same in the bathroom; barely room for one person to do do anything, let alone two. The toilet looked like it was built for a midget. I was almost afraid to use it in fear of not being able to get back up. We learned a long time ago to include earplugs in our packing list and they came in very handy when we realized that busy train tracks were right across the street. The staff that we met or dealt with were all very pleasant, helpful and friendly. The complimentary breakfast was in a large building across the parking lot and was above par, with a large eating area and a a good variety of breakfast fare. The cooked food was actually quite tasty for these types of breakfasts. If you don't expect too much and are on a budget, this place would probably be ok.

"Very friendly staff."
Doug T, 11 Octobre 2018

Very friendly staff. Clean room. Recently renovated. Quite. Check-in and out very easy. Breakfast was pretty good for what it was. Lots to choose from. Easy access from the interstate or Route 66. Nice mom and pop cafe near by.

"Clean hotel on historic route 66"
klhrn, 09 Octobre 2018

Was pleasantly suprised by this hotel. We made a last minute reservation after a trip to the Grand Canyon. Hotel is on historic route 66. It is an older hotel that has been updated with modern decor.Room was smaller than other hotel rooms but very clean with all the amenities you would expect. Breakfast had a lot of options.

"A Sweet Suite"
black325, 07 Octobre 2018

We booked a King room & were upgraded to a suite on the second floor. It had 2 sleeping areas -one with king bed & other with pullout couch. There was no divider between the 2 areas but what is nice for those who need a suite is that it had 2 bathrooms. The room was very clean and quiet since it was near the back of the hotel. The breakfast area is very spacious and the food itself was pretty good. I usually don't use waffle makers in hotels but out of curiosity used the pancake maker. Pancakes were good & hot. Kudos to the breakfast staff who were always replenishing the food and making sure tables were cleaned. We also appreciated the coffee & hot chocolate service that was in the lobby. If you don't want to drive to go out to dinner there is an Italian restaurant - Mama Luisa- that is walkable. (make a right out of hotel and right at light It is in strip mall).

"Space!"
Docsbob, 06 Octobre 2018

We stayed 1 night in the family suite. It was so worth the extra money! We're a family of 4 but this room had beds to easily sleep 6. 2 separate sleeping rooms & 2 tv's. It is at the front of the building so there was a lot of train noise all night and a few sirens. Mild annoyance for us but if you are a light sleeper you'll want to ask for a room further back on the property. Only difficulty for this room is it only has 1 small bathroom. Not a real problem but something to be aware of & plan for. Pool is skinny but long enough. It's enclosed which helps for temperature. This was one of the few hotel pools I've been in that was actually warm. Hot tub was nice too. They have the biggest breakfast room I've ever seen. And the staff were working constantly to make sure everything was fresh & well stocked. I'd definitely stay here again in the future.

"OK stay in Flagstaff"
LauraG050, 04 Octobre 2018

This is a pretty typical Best Western. Nothing exceptional about it, but it was a decent and comfortable place to stay for one night. Our room seemed noisy, though - we could hear the people next door and people in the hallway. Compared to other Best Westerns the price seemed high, but that's probably because of prices in the area. The breakfast facility is fairly large and nice. Parking is odd - both entrances seem like they are one-way going in, and it feels like you're going the wrong way when exiting.

"Its fine, you can hear every thing"
Beth S, 03 Octobre 2018

We had 3 nites here in a king suite. We treated our selves at the halfway point in our month long trip. Pros: king suite has two full baths two TVs office desk and chair and it was not horrendously overpriced. the breakfast was very nice and the people that worked at the breakfast were terrific and very accommodating. Cons: No guest laundry facilities, very thin walls which means you can hear everybody all around you and even across the hall. the ceilings are very low because it's an older Hotel. the toilets remind me of a toddler bathroom in a schoo, they are very low. our room had a leather chair and ottoman where the seat cushion has been replaced with cloth and there were some unknown stains on the seat. Each room on the first floor was approximately 5 feet 10 feet from Cars parked outside your window so not only can you hear everything going on in the hotel you can hear everybody coming and going outside the train runs 24 hours a day. Trains went through Flagstaff they are across the street from the hotel, on our side it was kind of muffled and it wasn't terrible but my husband was able to tell me every time that the train went by.

"Great Value. Excellent stay"
KSIG1971, 01 Octobre 2018

This place is a little off the beaten path from I-40 but worth the extra little drive. It looks like your run of the mill motor lodge. But while it may look a little dated, it's been updated so that the rooms are clean and comfortable. Sheets were fresh and crisp with lots of pillows. Bathroom while a little cramped (room for one) had a freshly tiled tub with great water pressure from shower head, instant hot water and a great morning shower. It has an enclosed indoor pool we didn't try. The breakfast exceeds the expectations. It's curated by two attentive staff, features potatoes, scrambled eggs, bacon, breakfast burritos, fresh cut fruit, toaster, sweet rolls, juices, coffee with creamers and fresh milk. It rivals any complimentary breakfast I've ever had. I highly recommend staying here on your stay in Flagstaff!!

"Nice remodel"
James G, 27 Septembre 2018

Looked newly remodeled and tastfully done. our group would stay again in a heart beat. very friendly staff too. friendly to our Harley group which is why we choose Best Western for our trips. good dining in the area also with several choices.

"Clean and comfortable"
twoarizonaguys, 25 Septembre 2018

This is a nice place. Basic and clean. Staff is very helpful. Pretty good breakfast is included.Rates are reasonable compared to other hotels in the area. We had a problem with our car, and the staff was very helpful in advising us where to get it checked out. Overall it was a nice stay.

"Whatta Deal"
wilfulRiverside_CA, 24 Septembre 2018

We have stayed at this joint before, so we kinda knew what to expect - but were surprised at the great deal we got! I looked online for the best price for our Thursday and Friday visit - then called BW to see if I could do better. She checked and said we had enough point or rewards or whatever for a FREE Night! We paid a very modest sum for Thursday and got the usually expensive Friday FREE!! Loved it. The staff were very friendly and helpful. Our checkin lady Kristal surprised us with a big Upgrade to a King suite! It had a living room and a separate bedroom - And this - really blew me away - two (2) full bathrooms! Each room had big flat screen HD TVs. The wifi was super fast and easy to access. All areas very clean, with everything working properly. Quite impressive. Only 3 slight negatives. The toilets were really low. Little people would love them. We are tall people. An other thing comes under the heading of esthetics: Plastic wall corner guards, attached with stainless steel screws have been installed in the lobby, in our room and other noticeable places. The really looks tacky! Lastly, my much beloved waffle maker was no longer in the breakfast room. It has been replaced with a pancake maker. At the various Best Westerns we have stayed at - we had always seen many people using the waffle makers. In 2 days - I saw No one use the pancake maker. Overall - we enjoyed our stay - and would definitely stay here again!

"Comfy stay"
Jason H, 21 Septembre 2018

I enjoyed staying at Best Western's Pony Soldier Inn & Suites in Flagstaff Arizona. The hotel was in a great location not too far from center of city. It was also close to several restaurants. I actually walked from the Best Western to La Fonda, which is my favorite Mexican food restaurant in Flagstaff. It was only about a 15 minute walk. I had a great night's sleep due to the soft pillows and bed. It was very comfy! I would love to find a couple of pillows like theirs for myself. Parking was a plenty. There was even a motorcoach parked in the back! Breakfast was great. The room was large with plenty of seating. It was clean, organized, and well stalked. I can't wait to be able to stay at this Best Western again!

"The VERY Best!!!"
Karriekc13, 17 Septembre 2018

Love Best Westerns! Over the last t weeks we've stayed in 11!! Couldnt be happier! Clean, accommodating, great service, delicious free breakfast...Beautiful.pool and jacuzzi. Close parking too!!! Love it

"Good location for good price"
dizidezi, 15 Septembre 2018

We booked 6 months in advance, price was decent for senior rate. I would check the rate every so often and did find the rate went down. On calling to have my reservation changed to reflect the lower rate was difficult for the front desk. They had to give us a new reservation saying their system did not allow a change. It did all work out and we were even upgrade into a king suite for our anniversary. The location was great, breakfast was as expected. Great Italian restaurant within walking distance. Pool area just ok, we did not use it. The room was a bit dark. Hotel is only 2 floors, it is more like a motel, parking outside your room window, with a doors leading into a hall. We would stay again for the same price. Everyone was overly polite and helpful at the hotel.

"Clsan and Friendly"
jodyelizabeth99, 03 Septembre 2018

The breakfast is an average breakfast, nothing stellar however the rooms are spacious, clean, quite and updated. The lobby is very clean and welcoming. The front desk crew is friendly and helpful and the hot tub is a great place to relax. I would definitely recommend this hotel.

"Decent/clean"
TempeAZfamily, 02 Septembre 2018

The room was very clean, older hotel, and just be warned you hear train and parking lot noise. Room (one queen bed) was extremely small!!! Bed was not that comfortable. Breakfast was good. Lots of choices. So overall, a decent older hotel....

"Great place"
meandsteve2018, 30 Août 2018

We stayed for two days, great location. Nice motel. Our breakfast had a large verity with fresh fruit and yogurt bar. Our room was clean and well kept. The service was good. We enjoyed our stay very much.

"Smaller Room, Good Breakfast and Service"
Mark O, 27 Août 2018

The first thing I noticed about this Best Western was that the rooms were a bit cozier than many of the other BW properties I'd stayed at over the years. I think this may have something to do with how the building is laid out - long and narrow. Nonetheless, the rooms are clean and neat and, as someone else noted, pretty well insulated. I enjoyed the service from the staff. Breakfast is served across the parking lot in a spacious room near the pool. There is good variety in the food selections. The staff was always super-friendly and helpful. I stayed here for two nights as part of a longer road trip and was not disappointed. I felt like they give you a lot of bang for your buck compared to some other mid-level hotels.

"Great place to stay"
Renee W, 20 Août 2018

Close to highway if you're just passing through. Totally pet friendly. Indoor pool for added relaxation. Good breakfast with hot items. Friendly staff and clean. You can't go wrong staying here. Lots of dining options nearby. We will definitely make this our go to place when we're in town.

"Good place to stop on Route 66"
kentennen, 18 Août 2018

This facility was clean and well-equipped. The host staff was attentive and cheerfully met any request we may have had. The location is convenient to town. The complimentary breakfast was plentiful and varied. This is a good place for a family to stay, or for anyone traveling Route 66.

"Don't be afraid of the trains"
Jurgen A, 18 Août 2018

BW Pony Soldier inn @ suites is located on the historic Route 66, but also near the Railway. But don't be afraid of the trains... The room was very well insulated for outside noises, so we didn't hear the trains at all. After a friendly welcome by the front desk staff, we got a spacious 2-queen bed on the first floor. The room was clean and had a TV, fridge and coffee/Tea maker. The bathroom was separated in a part with sink and the part with toilet and bath/shower. The only shortcoming was the noise coming from the floor above us. When people were walking, you could literally follow were they were going, no GPS needed ;-). Pool was small, but my wife enjoyed it nevertheless. Breakfast was good, great extended selection of food. Hotel is located a few miles from downtown Flagstaff and apr. 1.5 hours drive from Grand Canyon.

"Dirty"
lillybean5, 15 Août 2018

I guess we were expecting more from the reviews. We had stayed at a budget type motel up the road on a prior trip. Given the choice between the two, I would opt to go back to the other motel. It was cleaner, cheaper, and more spacious. I usually love best westerns. This one was a stand out and not in a good way. Our room felt grimy and cramped. The sliding door dividing the bathroom from the main room was in rough shape. The beds felt pretty hard. Breakfast isn't in the main building. You have to leave the main building and go next door. Many of the doors to rooms have a weird L shaped mini hall separating them from the main hall. The angle is so sharp and the hall is so narrow around that little corner that I could not get our stroller into our room. I had to unload my young child into the room alone, then go collapse the stroller in the hall, and then carry it into the room, collapsed. I am grateful that the guests next door to our room (who shared the itty bitty hall) did not need to come in or out while we were there, because they would not have been able to pass. The hall is that tiny. We had to store our stroller next to the door (blocking that exit) because there simply was not enough space anywhere else in the room. We travel a lot. Never had that happen before. The hotel was full so we could not exchange rooms. Meh.

"Great Best Western Value"
Jared A, 11 Août 2018

This isn't the nicest hotel in the area, but as with all Best Westerns, it has great value. The hotel has a nice, though small, pool that is indoors with large panels open to keep it at a very comfortable temperature. The included breakfast was excellent and had many options for all (breakfast sandwiches, eggs, meat, pancakes, yogurt, granola, pastries, and cereal). If you are looking for a nice little hotel on a budget, this is a great stop! I gave it 4 stars because the hotel seems a little old and worn and could use a little face lift at some point, but it is very minor. As with all Flagstaff hotels, the train track is nearby but I thought the room was well insulated and I could barely hear it.

"Flag"
User, 11 Août 2018

Check in was a breeze. Staff was very friendly & knowledgeable. Room was easy to access & very spacious. We had a 2 room suite with 2 bathrooms which was great! Internet never dropped & was fast. Beds & pillows were soft & comfortable. Breakfast was plentiful & hearty. Would stay again.

"great breakfast"
Marie W, 09 Août 2018

Older property, well-maintained. Friendly, helpful staff. Breakfast better than average for motel-included breakfast. Check-in staff graciously completed our request for upgrade as rewards members. Convenient location on old Route 66.

"A decent overnight road trip stop albeit pretty expensive"
Naomi E, 06 Août 2018

We stayed for one night on a road trip in August. Prices are quite high for a Best Western, but it's the launch pad for the Grand Canyon...so they can charge whatever they like. The location is just off I-40. There are a few fast food places around, but not much else. Check-in staff was friendly and efficient. Parking was available near entry door. The hotel is clearly from the heyday of Route 66, but has been recently updated (appears that Best Western is doing some rebranding). Hallways were clean. Room was a good size. The furniture and bathroom fixtures looked new; however, the doors and walls were not renovated and you could tell it was from the 1960s/70s. The doors were especially thin and you could hear sounds from the hallway (including the drunk who was yelling at 3 AM). The beds were comfortable. Bathroom had a separate sink area, but was quite small. Toilet and bathtub/shower were also cramped. Shower had Dial body wash, shampoo, and conditioner in pumps. Bar soap also available and there was body lotion. Water pressure was good and water was very hot. The shower curtain did NOT stick to you...which was a plus. Flat screen TV in the room, wifi was fast, and fridge worked well. AC was cold, but noisy. Breakfast was a decent spread with real eggs, bacon, sausage gravy, biscuits, yogurt, and fresh fruit. Overall, it's a place I would stay again for 1 night, but not for longer.

"Flagstaff stay"
W8655UGdennisg, 06 Août 2018

Check in was done professionally and courteously. We did find the hotel rooms a bit dated and our room had squeaky floors and spotting on the carpet. Breakfast was good. There was a nice selection of items.

"Safe place to park with a trailer"
Sandra C, 01 Août 2018

We have been traveling back and forth moving from Calif. To New Mexico with a 20 ft trailer. If you get there before 3pm +- there are some great parking spots. Our favorite is right along the fence by the pool.. the regular rooms are small but clean, the King suite is large with a king bed, two T.V, and two bathroom micro and frig. And a couch that is a bed. Great for a family or us old folks ha ha

"Clean, Comfortable Hotel with Character"
cgm95, 30 Juillet 2018

Had a quick overnight in Flagstaff. We always stay at Best Westerns. This is an older hotel that is quirky and unique (which we love). Excellent staff, big hot breakfast, pool, and easy access to Route 66. Only a couple miles from downtown.

"Good location close to restaurants"
Larry M, 17 Juillet 2018

I love staying here because it is next door to one of my favorite Italian Restaurants. I relax in the pool then walk to dinner and enjoy a comfotable night sleep. I have been here before and will definitely return.

"Nice, clean, older, dog friendly hotel"
James W, 11 Juillet 2018

We frequently travel to Flagstaff. We usually stay at one of the hotels located along Milton Rd. A friend recommended the Best Western Pony Soldier located on Historic Route 66 (now Business 40 / 180). Like many of the hotels in Flagstaff that are along Route 66, the Best Western Pony Soldier is older, but it is very well kept up an clean. We were traveling with family and both our rooms were very spacious. They were both single king beds rooms, but were setup almost like a mini-suite; there was a couch, desk, 2 chairs & TV in an area adjacent to the bedroom area. This other room also had its own bathroom. The main area had the king bed as well as its own TV, mini-refrigerator and microwave. Two separate air conditioners as well. The room I stayed in was right at the end of the hallway by the stairs and vending machines. I'm a light sleeper but never heard any stairway or vending machine noise, and the hotel was very busy. We did pickup some noise from the room above, but not too bad. The breakfast buffet at this hotel is excellent! It in a building adjacent to the main building. It has some seating outside so our dog was able to eat with us. There was a selection of eggs, bacon, sausage, hash brown potatoes, biscuits & gravy, waffles, a pancake machine (haven't encountered one of those before), bagels, toast, cereals, yogurt, fresh fruit, juice, coffee & teas. There was a bus load of kids from some athletic competition staying at the hotel and they cleaned the place out pretty quick, however unlike some hotels we have stayed at with free breakfasts, this one very rapidly replenished the supplies after just a short wait. They didn't run out of anything. If you are traveling with dogs like our family was, you will really enjoy the small grassy dog run along the east side of the parking lot. It's well shaded with trees. My only complaint about that area is that I wish the irrigation system had 2 zones; once the sprinklers come on the entire run is sprayed. Another nice thing for travelers with dogs is that this hotel is very close to the Barkmaster off-leash dog park located within the Bushmaster Park. You are only about 2 blocks from the park as the crow flies, but you will have to drive about a mile or more through a residential neighborhood to get to Bushmaster Park. This hotel is also much closer to Flagstaff's famous Buffalo Park with its beautiful walking trails. Took us just 7 minutes to get there and you avoid the congested downtown traffic if you come from the east side where this hotel is located. We will be sure to stay at this hotel again.

"Pleasant and Comfortable"
john j, 23 Juin 2018

We had a suite, which had a seperate lounge with it's own facilities. There was two bathrooms, both with the dreaded plastic shower curtain. The bed was comfortable. WiFi was free. Coffee facilities complete with the fowl powdered milk substitute, yuk. This was where we had the only issue, and it was with the very unhelpful reception lady's. We asked them very politely, if we could have some real milk. They told us that the hotel didn't have any, and we could go to the convenience store around the corner. After asking them if they were serious, and having them confirm that they were, we left. The amazing thing, as we already knew, was that when we went for breakfast, there was containers of milk. Absolute laziness from the reception people who clearly could not be bothered going to kitchen for a cup of milk. For this we rate this hotel poorly.

"Very Nice :-)"
LINDA H, 20 Juin 2018

After reading TripAdvisor reviews, it became apparent that Flag doesn't have anything decent under $100. I made a reservation because we were looking at a 700+ mile day and I didn't want to take the chance of not getting a clean & comfortable room which is something you can expect from BW. Not sure why my reservation (made via BW website complete with confirmation number) failed to appear on the hotel's computer system but I have been finding that to be the case lately, twice within the last week. ANYWAY ~ Kudos to Joey at check in. He was a sweetheart as he tried to resolve the confusion, ensuring that I would not be doubly charged. My room was spotless and already nicely cooled down. Mini fridge but no in-room micro :-/ although one was available in the lobby. Flat screen TV with lots of stations, free wifi with great signal. Easily accessible electrical outlets and USB charging ports. Getting settled in I heard traffic, trains & other guests but I travel with earbuds and soon melted off to sleep on super comfortable bed with lots of fluffy pillows. In-room coffee helped get me up & going next morning. Express check out saved a few minutes too. Continental was in a different building but it was by far one of the best. Well tended, lots of choices including real oatmeal and fresh diced melon with pineapple and grapes. Everything was top rate ~ so glad to have opted to stay here.

"Fantastic Hotel, Amazing For Dogs"
Mike D, 19 Juin 2018

What a gem! Would never consider another hotel in Flagstaff. The service was phenomenal, rooms clean and well maintained, wifi was fast. Most importantly they were incredibly dog friendly. Down to an entire dog lawn with a bench and fake fire hydrant. Breakfast and coffee were great as well. Excellent experience. Exactly the "Route 66" experience I had imagined.

"Made to Feel Welcome"
Steve M, 19 Juin 2018

Stopped here overnight on our way west. Great location on Route 66 with dozens of restaurants up the road. Room was small with a queen bed but was all that was needed. Breakfast was served across the Carpark in a seperate building and was plentiful. We needed to make an international phone call and the front desk staff were very accomodating with helping us out. Would recommend to all.

"Different but clean"
Robert V, 18 Juin 2018

Rooms clean and comfortable. Staff was friendly. Pool and breakfast area was separate from the main building. Breakfast was pretty good. Not many restaurants nearby, we settled on fast food. would recommend this hotel (nostalgic rte 66).

"It's all about the special service"
Marian V, 16 Juin 2018

We were in town for the Blues and Brews Fest. We stopped by in the early morning to see if we could leave our overnight bags in a secure place. The friendly desk attendant actually checked us in! What a wonderful surprise. After a great day at the music fest, we had a perfect night's sleep in a large clean room and decent breakfast in the morning. Highly recommend this hotel.

"Great hotel but...."
pridgeby, 10 Juin 2018

our room had a bad smoking smell however the night employee wasn't kind and he seemed not to care with the guest and didn't change our room the breakfast was amazing and employees were very nice and polite I don't give 5 just because of the smell in the room ...it was bad!

"Friendly and comfortable hotel"
Dietmar K, 02 Juin 2018

This hotel on the historic Route 66 has clean and spacious rooms. The staff is friendly and helpful. The breakfast offer is sufficient. I've been in this house several times so far and was never disappointed.

"Brief but rejuvenating "
runningdevendra, 21 Mai 2018

We arrived late and were warmly greeted. Our room cards were all ready and we were in our spacious and comfortable beds in no time! The room was tidy and we had everything we needed. We already had a breakfast appointment so missed the breakfast but I'm sure it was quite good. Overall The service was very efficient and I would definitely recommend it!

"best"
edwardpT6128MK, 18 Mai 2018

very clean, well lit, and the staff went out of there way to make things that way. fast check in, check out .will stay here again [as i have in the past] when i next travel this way. my thanks to the BW people who made my time there special.

"Older Hotel"
vicsdahlias, 16 Mai 2018

Older hotel.we were only there for one night. Room had a weird smell,like cleaning chemicals.. I was going to ask for another room,but dealt with it for the night. Decent size room. Bathroom tight. Didn't stay for breakfast. Very busy hotel. No micro. Beds little soft for me. Nice staff..

"Great breakfast"
mmwpfg, 11 Mai 2018

BW Pony Soldier was a bit tired & internet a tad slow but the breakfast was outstanding. Great selection in a large bright room. Bed was a bit uncomfortable and tiny bathroom. Free newspapers were nice. We would stay here again

"Time to retire this one"
James C, 07 Mai 2018

With the BW brand, we expect a certain standard of quality, but this hotel fell far short. It's obviously old and worn, with long, very narrow hallways and strange floor plans for the rooms. Our room had a short sort of T-hall off the main hall, which was so narrow we couldn't get a luggage cart through it. Had to unload in the main hall and cart things to the room. The bathroom has only a sliding door with a translucent panel. Switch for the bathroom light is outside the bathroom, which makes no sense. The sliding door was noisy and didn't quite close. There was really nothing about this hotel to like. It should probably be torn down and something new built.

"Pleasant Stay"
pricebl2018, 06 Mai 2018

clean rooms!, comfortable beds!, great breakfast with many choices , very friendly staff!, one of the top 5 Best Westerns we have stayed across country! I would highly recommend this location to anyone!

"Great Location and great Breakfast"
Jacques1313, 03 Mai 2018

The Inn has been there since the 1960s, and is in excellent condition. They have obviously updated it many times. The rooms are clean and comfortable. They have a separate restaurant building on the grounds that provides the best breakfast ever, that is included in the price of the room. The front desk is very friendly and can give tips on how to get to points of interest. The Inn is right on Rte 66 and is about 15 minutes from Lowell Observatory. It is an easy drive of 15 minutes up a very short hill climb, since Flagstaff is already at 7,000 ft. elevation to reach the observatory. There are many restaurants within minutes of the Inn.

"Immaculate & contemporary"
veritas2578, 01 Mai 2018

Close to restaurants and located on historic Rte. 66, this hotel was clean, comfortable, had contemporary design & amenities. It has easy interstate access if you're roadtripping and offers a hearty complimentary breakfast from 6:30-9:30.

"Flaggstaff"
Kurukupaa, 30 Avril 2018

Room very clean and lots of room in sleeping area. Room was nice and quiet. Only complaint is that the bathroom is really cramped but that's minor for most folks. I would definitely recommend for a good nights sleep.

"Super staff; nice suite"
kenpetronis, 28 Avril 2018

My wife and I spent two awesome nights at the property. We were well taken care of with a nice suite, staff recommendations for food, and towels to clean our motorcycle. The only drawbacks may be the location (far from downtown, but not an issue for us) and the trains passing by across the street.

"Vacation overnight"
MICHAEL M, 22 Avril 2018

Just breeze through check in and spend the night in a great comfortable room! I will definitely stay here again! Next time i'll plan on staying more than one night and explore Flagstaff. It's a fascinating city, it deserves more than a pass through.

"Great Stay in a cozy Hotel. Amazing Breakfast!"
Badger27, 22 Avril 2018

My wife and I stayed at the Pony Solider for the first half of our Arizona vacation. The room was very clean. It is an older property so the rooms are a bit small. But that did not affect our stay at all. Also they are in the process of adding an elevator to access the second floor. The breakfast is in a separate building across the parking lot. It is a great spread, staffed with very friendly employees. They change the hot items daily, so it is something different every morning which is very nice. I highly recommend this hotel....

"Stand-out breakfast"
A C, 16 Avril 2018

Overall the hotel was very nice. Close to I-40 and comfortable. The breakfast was great! They had so many options including scrambled eggs, bacon, cubed potatoes (those could have been cooked a little longer) but nonetheless, awesome breakfast, they even had gigantic ruby red grapefruit available. Yum. Brendan in the breakfast area was very helpful and nice. My only complaint is that they "upgraded" my room to a room with two queens, only problem with that is I booked a room with a single bed for my boyfriend and I, a room with two queens is not an upgrade in this case. I wasn't offered an apology.

"3 night stay"
MichelleLS91, 11 Avril 2018

My husband and I stayed here for 3 nights during our quick weekend getaway as a “middle point” between Sedona and the Grand Canyon. Pros: The breakfast was great with so many different options and friendly staff, refrigerator in room, Bed was comfy, the pool and the hot tub were nice and warm, the room was always clean, and a great location with a lot of restaurants near by. Cons: smallest room I have ever seen with no lock box, our room was right by the ice machine which woke us up a few times as with people walking above us (thin walls). There are train tracks right across the street with a train going by often which i was worried about, but since our room was towards the back of the building we never even heard it. If you are looking for a hotel in the Flagstaff area i would recommend this one and would stay here again.

"Overnight stay whilst visiting Grand Canton"
lilacmickey, 03 Avril 2018

Can't fault it, we arrived early on our way to Grand Canyon, room was ready. It was a fairly big room, with a large TV, 2 large beds, en suite bathroom. Coffee machine with lots of supplies. We could not fault our stay the room was clean and comfortable. Bed was very comfy. Breakfast buffet was very good, loved the one press button pancake machine. A mixture of cereals, breads and hot options, plenty of variety of drinks hot and cold. Reception was very helpful giving us a map and directions to the Grand Canyon. Yes the hotel is old, but it's part of its charm. Only negative was we found it difficult to get the curtains to meet so had sunshine gap in the morning. But it was late when we got back I am sure staff would help if we had asked.

"Horrible Stay"
cynabear74, 01 Avril 2018

The beds were extremely hard, it was like sleeping on a sidewalk. The breakfast was ok, the biscuits were ice cold and tasted old. The eggs had no flavor at all. Was not impressed with the hotel at all. I usually prefer Best Westerns when I travel but I would not stay at this one again

"Clean room with large free breakfast area."
Farida C, 01 Avril 2018

Staff were all nice. Room was Basic but Clean and spacious. Breakfast buffet was typical but the room was quite large. The lobby is really cozy. It is easy to site with a statue of a horse in front. There are plenty of restaurants Up and down the highway it is on.

"Excellent customer service!! Genivev and Marco need a raise!"
MattMontag, 31 Mars 2018

There was a huge tour bus of people that came to breakfast and Geniveve and Marco were trying to service everyone. They did it with kindness and a big smile on their faces. The front desk gave us recommendations of where to go to dinner and our dinner was excellent!

"Not the Best Experience"
wigsy, 29 Mars 2018

My wife and I stayed 3 nights in the hotel and had a similar experience to the previous review. The first night we arrived the hotel was packed due to a couple of tour buses that were there for one night. As a Best Western Diamond Select Member I usually get an upgraded room but understood the circumstances for the first night. However the room they gave us was the smallest room I had ever stayed in. To top it off there was gum in 3-4 places on floor and outside our door that housekeeping missed. The next day I had to asked for a larger cleaner room it was not offered, even though the hotel was not full the next 2 nights of our stay. Not impressed with the front desk staff.The upgraded room was much better. The breakfast was also very good the staff were great in the breakfast area very helpful. Finally we were there when the fire alarm went off early in the morning. It was a false alarm which is understandable, this has happened to us at other hotel stays. However we were told we could return to our room by another guest. There was no staff or management around to be seen. Not acceptable.The alarm went off for about 15 minutes. As I found out at another Best Western we stayed at, the alarm can be shut off in a couple of minutes. Perhaps the staff need better training. Yes they are installing an elevator hopefully that will be functioning soon. The price was good, but perhaps they could charge a little more and have better service and better training.

"The good, the bad, & the ugly! "
SavvyTraveler78, 27 Mars 2018

My wife and I stayed at the Pony Soldier 4 nights while on vacation. This is an honest account of our experience! The Good: clean rooms, comfy beds, good breakfast, most of the staff is super friendly. The Bad: room was tiny. Like really REALLY small. They have shampoo / conditioner/ body wash dispensers instead of little bottles. Personally I feel this cheapens the room and hotel. No guest laundry facilities, No elevator yet (they are putting one in). The Ugly: once I checked in, went to the room. The bed seemed small (looked to me like a double) I came down and politely asked the guy at the counter (young guy, I didn't catch his name) to confirm that I got a room with a queen as I had requested. He made it seem like I was a bother. Was very snooty. Told me in a stuck up snooty manner, “ you got exactly what you requested, if you don't like it... upgrade is $20... and that's per night” That in itself made my stay unpleasant. The. On our second night, there was a 10-15 minute false fire alarm at 6:15 AM. This ruined one of our vacation days because we were unable to get sleep (were woken up way too early) and as a result were not able to enjoy the day's activities due to lack of sleep. The hotel offered zero excuse or apology. I've always been a big fan of BW hotels but this was a less than acceptable experience. I think a comped night is in order and will be reaching out to corporate to share my experience.

"Best BW ever"
KDR20152015, 25 Mars 2018

I can't say enough about the Pony Soldier Inn. I loved everything about it. We were in a suite. The couch/sofa was comfortable (not always true in most hotels) , a his and hers bathroom ( loved the extra sink space) ; the breakfast room comfortably accommodated the guests ( rarely the case at most BW's) .The Inn is walking distance to restaurants and convenience stores. And the best part (I am sure the Inn supplied this) a cool crisp night with a plethora of stars to gaze at - loved it!!

"Older but well maintained hotel on Route 66"
Matthew307, 19 Février 2018

This hotel is along Route 66. The hotel is older but the rooms were nice and well taken care of. The breakfast was in a separate building. They offered a very large selection of breakfast dishes. It was an excellent breakfast.

"Great value"
Q2798SNsuem, 02 Février 2018

Our room was very comfortable & clean. & reasonably priced! I've had both knees replaced in the past year & since there's no elevator I requested a first floor room. The staff was very helpful & accommodating putting us close to an entrance with an oversize room. We will definite stay there again when we're in the area!

"Perfect stay"
Caressa18, 29 Janvier 2018

To begin with, the customer service is exceptional. The rooms are decent, clean, and have all we need. They have an indoor hot pool, which we enjoyed, and the complimentary breakfast they serve is hot and very tasteful. All that for a pretty fair price. Definitely reccommend BW.

"Very nice rooms, a little dated. Great staff."
Alan N, 27 Janvier 2018

Stayed here twice going to Nevada and back again. The rooms are very nice, free wifi, though a little dated. Kind of hard to get into and out of due to the location on a very busy street. The staff was great, very helpful. The breakfast is ok, nothing great, but better many.

"Excellent stay"
akayvette, 11 Janvier 2018

I was upgraded as soon as I got there. Staff was exceptionally friendly and helpful. Breakfast was above expectation and looked forward to it each morning. My bed was very comfortable and I very much look forward to my next day with Best Western pony soldier.

"Very disappointed"
Bryan B, 11 Janvier 2018

If your business traveler who needs a good nights sleep in a quiet comfortable room, then this is NOT the place to stay! The hotel is located directly across from an extremely, very busy railroad tracks separated by a very busy highway. The rooms are extremely small the beds are old and uncomfortable, the doors have no seals and are not spring loaded so therefore if you do not pull them shut they will swing back open. Being Diamond Select Reward member with Best Western, I am overall extremely disappointed with this property! I will say however, that the place was clean!

"Older hotel under renovation"
catravlerChico_ca, 08 Janvier 2018

We were upgraded to suite with a king bed, 2 bathrooms and a separate living space, which was nice. It's old building currently under badly needed renovation. Located on a main street (old Route 66) directly across the street from the train tracks, but we barely heard the trains over the sound of the room heater. Then we were at the rear of the building as well. The beds were fairly comfortable, staff friendly and the breakfast was good with lots of food options.

"Not thrilled with room size, but overall average-won't be back though"
SLily11, 02 Janvier 2018

I would say that this is a average or slightly below middle-mark hotel. We stay in hotels 40+ nights a year and I can tell they are trying here, but the base room size/;set-up has issues. I hate really small rooms with even smaller bathrooms. I am not a fan of having the bathroom sink area behind the same door as the toilet, where someone can't shower while someone else uses the sink area--should have separate doors/spaces, but everything is so cramped together. I also though the pillows were not good...way too small and nothing to them. We were in a double bed room and the sliding door from the bedroom to the bathroom, with its frosted glass, just didn't cut it in my mind. No one can go to bathroom at night and not wake up the entire room because they have to turn on the light in the bathroom to see and of course the light goes through the frosted sliding glass door (which by the way was very dirty with kid hand prints from a previous guest). A simple night light around the toilet area would help. I also was not happy with the heater. It was really noisy in our room and either worked "too" well or would not come on at all. Another suggestion, and maybe BW is going to it, but having the soap dispensers for showering, shampoo, and conditioner on the wall, is not my idea of good. I would much rather have a personal bottle of shampoo, then to have to pump it out of dispenser that I really don't know what it is ....It is labeled Dial, but not happy with the "cheapness" it feels like. The staff for checking in was very nice and top notch. The cleaning staff in the breakfast area was trying very hard, too. There were a huge number of people and not enough seats to even begin to handle the demand of the breakfast bar (lots of families with kids and pets). Yet, the staff was trying very hard to keep it stocked and clean.. Good job employees. Even with all this said, I will try a different hotel next time as fixing the room size/layout is not something that can be fixed easily. If you are a family with kids, who like a nice pool, have pets, then this hotel may be for you.

"Renovation"
Linda P, 30 Décembre 2017

New furniture, carpet, arrangement in the room is fantastic! Best is certainly Best Western Pony Soldier Inn and Suites. Oh, the very best is the soon to be there...the elevator. Won't have to climb stairs with the luggage.

"Loved the Location and Customer Service"
KWayneB, 30 Décembre 2017

My daughter, girl friend and pet dog are traveling to LAX and after doing all the research for location, pricing, pet-friendly and reviews for an hotel in Flagstaff near the interstate - we chose Pony Soldier Inn for a one night stay. The girls loved the place. They called back to say how clean it was, the people working there were very friendly and nice, the rooms were comfortable and most importantly they all felt safe and secure - which was important to me :) The Inn was close to places to eat and they all had a good night sleep. So, I'd like to say thank you BW Pony Soldier Inn!

"Cozy Inn"
U3219FWmichaelc, 27 Décembre 2017

I loved this place, super clean and pet friendly. The breakfast was great and staff was very friendly and helpful. Our room was a pet friendly room and very comfortable. Location was perfect and it was easy to get to from I40.

"Highway sleep over"
James K, 26 Décembre 2017

Hotel was Located just off I-40, it was very clean, had a great staff, was good parking lot, and was a good value. I would stay here again. We left early before breakfast was served so I could not add a review.

"Somewhat disappointed after staying in Williams"
Ted S, 23 Décembre 2017

Had spent a couple nights in Williams at the BW and was more than satisfied with the property. Looked forward to a similar stay in Flagstaff. The motel is located quite a distance from downtown, not of the same class as Williams and no restaurant within a couple blocks. Property was clean and room adequate, but not up to par with our previous stay. Oh well, it's not a lifetime commitment.

"Need Customer Service Training"
Jennifer K, 22 Décembre 2017

Rude front desk and very rude about me having a service dog. Room was ok. I asked for help with my luggage as I am disabled and I was traveling alone. They said there are service carts but we have nobody to help you so you are on your own and we don't do that.

"Convenient location and good value"
Owen F, 19 Décembre 2017

Overall this was a great choice, close to places we wanted to go and great value. Had a king suite (I think) and room size was great for the price. Had room for a roll away so the kids wouldn't have to share a bed. It is close to the railroad tracks, and quite a few trains came through; didn't bother my family, but I'm a light sleeper, so I noticed.

"Good for what I paid "
Justin F, 18 Décembre 2017

Let me preface this with the fact that I saw this hotel on Groupon offering rooms at about half off the normal rate. At this rate, the room was a steal. Comfortable beds, free parking, free breakfast, and a free delivered newspaper. Like most hotels these days, the pillows are a bit thicker than I imagine people typically need, but that seems to be the norm everywhere (to the point that we sometimes pack our own pillows). The shower provided hot water, except for one moment of cold water mid shower. I quickly adjusted the controls and no other issues. I accept that when the temperature is freezing outside. Overall, it was a great value. However... Had I paid the full price of almost $160 per night, I would have been disappointed. For starters, the free breakfast was okay. I recently stayed at a Best Western in Portland and while there was similar items, I felt Portland's was much tastier. Here, the mixed fruit was alternately hard or tasteless. The potatoes were again OK, but bland. The eggs were good, and plenty of options for bread. If I stayed there for more than a day or two, I would definitely be getting breakfast elsewhere. Secondly, the door to our room was extremely off center. While snug at the top left (doorknob side), as it went down, it gapped. By the bottom, as an adult, I was able to stick my pinky finger most of the way through the opening. Not helpful for keeping out drafts, noise, or who knows what else. Overall, I was pleased with the hotel for the rate I paid. At the end of the day, I'm sure it is nicer than some of the lower class hotels in Flagstaff. But if you are going to charge 2 to 3 times as much as those hotels, I think they need to do more than just offer a free so-so breakfast.

"On Route 66"
oscar933, 14 Décembre 2017

We picked this hotel for its location...Route 66, Sedona and Montezuma Castle. On Route 66, next to railway track. Roads very busy and about 3 miles from town.... Uber a good option. Hotel is probably 3 star with plastic and paper plates for breakfast. Staff helpful and easy going... so overall worth 4 stars. A few restaurants within 10 minute walk.

"Lack of a 5th star"
833selinam, 08 Décembre 2017

Not 5 stars because the train was so loud and passed all night long. The rooms and staff were otherwise great! Free breakfast is always a bonus. Suites had 2 bathrooms but both were really small. Suite was roomy!

"Skip, heading else where."
Derek W, 05 Décembre 2017

The building is old and dated, needs a decent face lift as opposed to the band-aiding they've done throughout the complex. The guest bathrooms are the biggest culprit, sad tile work with a disconnected layout. The barn doors to the bathroom are a sad attempt at trying to stay updated and relevant, they simply don't work for sound or light privacy. Due to the old nature of the building sound proofing was minimal between the 1st and 2nd floors, sounded like elephants were above us at 5am. The furniture is the biggest save for the Pony Solider Inn, being almost entirely new and updated. If we're being honest the new modern furniture clashes with the old dated building, but at least it's new and clean feeling. The second save comes from the breakfast, they do offer a slightly better quality by actually frying each egg as opposed to using the pre-scrambled mix hotels tend to use. The orange juice was also of a higher caliber and they offered hot chocolate instead of only coffee, appreciate the options. Would I stay here again, probably not, especially if a newer hotel was at a similar price point or even only $20 more a night. If you value the breakfast over the room then give it a shot. I recommend you get a second story room for sound but keep in mind there is no elevator so good luck with your luggage.

"Modern, clean, excellent amenities and staff"
ARIZONACOUPLE70, 05 Décembre 2017

Our first time at BW Pony Soldier, we stayed in one of the suites as a 55th wedding anniversary treat.. Very nice! One room is living room/work area with its own full bath, the other has king bed and furniture with another full bath; two nice large TV's, two AC/heat units (with constant fan feature - nice). Very clean, comfortable all around with internet, USB charging, etc. A full hot breakfast in a large clean separate eating area/building next door was top of the line. Bacon,eggs,potatoes, pancakes, pastry, cereals, yogurt dispenser with toppings etc all available plus the usual other items. We would and likely will go back again.

"Very good stay with Family!"
geek, 03 Décembre 2017

We had a very nice experience staying for a night in BW -pony solider inn and suites.We stayed in 2 queen beds room. The room had a refrigerator but no microwave. The bathroom was very small and congested. A microwave in the room would have been nice! The breakfast itself was really good with variety of items-pancakes,fresh yogurt,cereal,scrambled eggs,fresh cut fruit,oatmeal,etc.!Pancake maker was big hit among the kids who loved to make fresh pancakes themselves. All the breakfast staff was excellent and provided great service. We came to notice that yogurt machine was not working properly and reported to the staff and the staff immediately fixed it and my kids were delighted to enjoy the creamy fresh yogurt from the machine. The breakfast staff were constantly checking for items to be filled and were courteous! Love best western for the courteous service!

"Did the job...sleep and breakfast"
Stephen F, 01 Décembre 2017

No five star hotel, older building with internal stairs, but we had a clean room and slept well except for the early leaving bus tour group. If i had a complaint it would be that the hallways do act like an echo chamber....any noise can be heard. The breakfast was also impressive. Happy with the service.

"Great service"
CLAUDEMontreal, 29 Novembre 2017

I did stay in another hotel previously,in Flagstaff and I read bad critics for this hotel. In my opinion they were wrong.Rooms are clean, quiet et large enough. The breakfast, is what we generally find in these hotels but, it was plentyfull and most of all, the room was large and clean .It is a little distant from downtown but to get there, you had a car,

"we'd stay here again in a heart beat"
M2818GLmichaelp, 29 Novembre 2017

this is a well run, clean and friendly hotel. the amenities were very good, and the staff was friendly and helpful. it is near the railroad tracks, but it didn't seem to be an issue. we'd stay here again without question after staying at the super 8 down the road in the past.

"Poor Value for Price"
K2526YEkathya, 28 Novembre 2017

This was by far the worst Best Western we have ever stayed in. The area of town was old and there were homeless people hanging around. We were afraid to walk to a restaurant after dark. We spilled water on the floor and the paper towel came up black. The walls were so thin we could hear dogs howling down the hall. The people above us kept us awake for hours. The breakfast was very good. The breakfast room was pleasant and the food was good. This was by far the most expensive Best Western we have ever stayed in, and we would never stay here again. (We tried to use points to stay in this particular hotel and they wouldn't take our points.)

"Fun Recovering from Campin"
John P, 27 Novembre 2017

We had just spent four days camping on a lonely mesa in Central Arizona and this was a great way to re-acclimate. The room was comfortable, albeit small. The noise from RR minimal because we requested and got a room away from Rt 66. The spa/hot tub was hot enough and breakfast plentiful. Not much more one could ask for!

"Happy Thanksgiving and Thank You"
markaT2038AQ, 26 Novembre 2017

Me and my family were very pleased with our stay and we would gladly return and enjoy it all over again The location was farely close to highway and also had many of options for food even though you offered room service and if it were like breakfast it would be amazing also thanks again

"Family Suite is excellent value! "
rosehillmom, 23 Novembre 2017

Our family stayed in the two room family suite while on the way to the Grand Canyon. The room consisted of a huge rectangular shaped room with two queen sized bed's and a sectional sofa. A very nice desk, television, small table and refrigerator also were included in the room. The adjoining room contained a king sized bed and a good sized bathroom with a door connecting to both rooms. A little nook that originally appeared to be a closet in the larger room, was the perfect spot for our baby's pack' n' play. The room was very clean and appeared to be recently remodeled. Joey at the front desk, was very kind and provided extra towels and soap for our larger than average family. The breakfast was abundant! We stayed two nights, and they had nearly every breakfast item that you could imagine. It was incredible to see a sign that also cheerfully explained that they had gluten-free and dairy-free options for guests. We asked for some bread and enjoyed some gluten-free toast! My kids greatly enjoyed the enclosed pool. The water was warm, and the enclosed free-standing building was also well heated. The price for the two room family suite was excellent, $116, but we did book it three months in advance. My husband and I considered it an excellent value and blessing to be able to stay in one room as a family. The only possible negative thing about this hotel is the train that goes by quite often. It wasn't annoying, but I woke up a few times in the evening when it went by. The family suite is at the very front of the hotel, so this could not be helped. We enjoyed the Best Western Pony Soldier Inn and would stay again a heartbeat! Highly recommend!

"Clean & Comfy"
tlcaz1, 21 Novembre 2017

We were upgraded to a king suite and the bed was firm and comfortable! We had a microwave to warm food up and a refrigerator to keep things cold! My husband had his own bathroom and shower and so did I!! They serve a continental breakfast in the morning which is free. Everything was clean and we had lots of pillows on the bed! We enjoyed our stay!

"En Route from Albuquerque to Phoenix"
Lisa N, 20 Novembre 2017

We arrived just before dark. Settled into a basic, yet very comfortable first floor room. Ice was handy, front desk personnel excellent and very helpful. They recommended a fabulous Italian restaurant within walking distance. It was Incredible.! Italian food very much like Italy! Staff replaced a faulty hair dryer ASAP and went out of their way to make us comfortable! Did I tell you they upgraded our room for no extra charges? And added 500 points to my membership! WOW! Our room was functional, clean and safe. Jeisell was outstanding recommending dinner locations and I'm so glad we took her advice for Mama Lisa's. The vegetarian manicotti was simply outstanding. Excellent salad, soup, bread and wine. Betsy is a terrific member of the housekeeping team and we are so very grateful for the work the they do everyday to ensure a great experience for guests! I realized later that day after we checked out I had left a favorite hair brush in the room. I called and was told the housekeeping staff had found it. I arranged for them with their help to sent back to me. They are so accommodating...and professional. I highly recommend this property to all who pass through Flagstaff. It was a great experience and a terrific hotel! Thank you very much!

"Expected more from a 'Best Western'"
Julie M, 18 Novembre 2017

We decided to give this facility a try, based ONLY on price and the fact that it's a Best Western hotel. Best Western standards have dropped in the last few years in our opinion. The breakfast was pretty good though ALL the pastry items tasted like they had been sitting around for quite some time before being served...very stale and crumbly.

"Wonderful hotel"
Richard L, 14 Novembre 2017

Large, comfortable rooms that allow you to spread out. Mexican restaurant attached, but separately owned. If closed, there is a wonderful Mexican restaurant around the corner which specializes in authentic Mexican food. Highly recommended.

"Recent Stay"
jwpappas, 12 Novembre 2017

This facility is old and in need of updating and repair. The walls are thin and you can hear every guest as well as the multitude of trains that pass by in the night. I would never stay at this property.

"Typical older motel. Clean, spacious quarters, but noisy"
637marvinc, 12 Novembre 2017

We could hear the people above us walking around the room and moving things around. We listened to banging from another room for a long time. A staff member came to our door and asked us if we were making the banging noise. There had been several calls to the front desk about it. He acted like he didn't believe me when I told him that we had not been making the noise. He kept me at our door and I felt like he was accusing me of making the noise, but it wasn't us. We were hearing it too. There was also a lot of loud talking, laughing and yelling in the hallway. We noticed that a large group of people had arrived in a tour bus. Some of them got up at 5 AM and woke us up with their loud noise in the hallway and slamming doors. The room was spacious with 2 bathrooms and clean. The bed was adequate. The 2 TVs worked quite well but it is awkward to have two TVs going in the same room on different channels.

"This is a very nice motel."
John S, 11 Novembre 2017

I really like this motel. The rooms are large, clean and well maintained. For me the bed is very comfortable. The breakfast is one the best that i have experienced. They have a great pancake maker. I was concerned about being far from the downtown but that was not an issue. I spent more time visiting sites out-of-town than i did in-town. I found the good restaurants near the hotel than i did in-town. I found some very good restaurants near the university.

"It is a little Dated"
Kevin S, 10 Novembre 2017

I felt that the room was a little dated and over priced for what we got. It would have been all right in the $70.00 price range not the $110.00 it cost us. The Pool was good.The breakfast was ok at best. the eggs were uneatable, soggy and gritty. the rest of the breakfast was good. The Staff were really nice and I think went above what they needed to.

"Here for business, but also saw old friends"
Gretchen G, 09 Novembre 2017

I came to Flagstaff for work related training occurring at Wupatki National Monument. The location of the hotel and availability of continental breakfast, as well as price and previous reviews led me to choose this hotel for my extended stay. Although I was gone for 10 hours each day, leaving and returning to my room was an easy and pleasant experience. The breakfast lounge was well stocked and had friendly staff in attendance. The location of the hotel is a quick 10 minute drive to the heart of Flagstaff where I was able to meet old friends and catch up nightly. I would stay here again.

"A clean, comfortable Inn."
John S, 09 Novembre 2017

We will often stay at BW Hotels as we find them to be consistent in presentation at a fair price. They are unique in that they are different in style, but we find them consistent in amenities. We do try to pick a BW Plus, as it is a bit higher on the scale across the board, and always includes breakfast. Rarely have we been disappointed. Our main complaint is the Pony Soldier does not have an elevator, and with a bad back my husband found it difficult to carrying heavy suitcases up the stairs. I wish there was some way we could be insured a ground floor.

"Best Western in Flagstaff"
James C, 08 Novembre 2017

My wife and I had a rather nice stay at the Best Western Pony Soldier Inn & Suites in Flagstaff. All the staff members we encountered were pleasant and professional; our room, while perhaps a bit dated, was pleasant and clean (and everything in the room worked); and the complimentary breakfast (served in a different building from the building where the motel rooms are located) was good for a facility of this type. However, our room was rather small, and access to the room was a bit tricky. Also, while we were not bothered by sounds from the nearby railroad tracks, my wife found the noise from the lobby television somewhat bothersome.

"Visit to Flagstaff"
323teda, 06 Novembre 2017

We were visiting Flagstaff on our return home from a visit to Phoenix. The employees gave us information about the area, as we had never been to Flagstaff. They pointed out good places to eat and directed us so we could get there and back without getting lost.

"Flag again"
kathrynp921, 06 Novembre 2017

This hotel is great for location, rooms are clean and bright and the bed comfortable. Breakfast is okay; but will fill you up! Good for walking to an Italian resturant. Flagstaff is always a great place to visit and explore!

"Good visit"
Drjohann, 01 Novembre 2017

I stayed at this facility for one night while traveling through on I-40. The motel is somewhat off of the interstate and is not the most convenient to the interstate. Check in was somewhat slow but acceptable. The room was well outfitted and in good condition. Overall it was comfortable and quiet. I did use the hot tub -- it is somewhat interesting in that it is in a different building across the parking lot and was somewhat open to the air even though it was inside. Breakfast was decent with a good variety and a large seating area but was somewhat inefficient in the order of how it was organized. We also had a dog with us -- there was a decent area for our dog to walk around and be comfortable. Overall it was a good stay.

"I do not know why this property is a Best Western."
Robert N, 01 Novembre 2017

It is an older property in a run down neighborhood across from very busy railroad tracks. They had refurbished the rooms very nicely, but the room was tiny. The complimentary breakfast offerings were inedible except for the dry cereal. The fruit wasn't ripe. The eggs were over hard dumped in a pile Ina chafing dish. I could go on and on.

"Loved the stay here!"
rebeccaaO6233LF, 30 Octobre 2017

Cute cozy hotel, nice clean rooms. The breakfast was delicious. All of the staff treated my family just as that "family". They had an indoor pool. I highly recommend you stay here the next time your in Flagstaff!! Thank you Best Western <3

"Good place to stay"
Hershel E, 30 Octobre 2017

Centrally located in the Flagstaff, AZ and surrounding areas. Clean, well kept and maintained with a friendly staff. The breakfast was good if one enjoys pre-cooked eggs with the additional items. The cereal and danish were good.

"Northern Arizona visit"
John S, 29 Octobre 2017

The Best Western Pony Soldier Inn & Suites, Flagstaff AZ has been an excellent base for visiting northern Arizona attractions. This was our second visit and stay, and both times we have come away more than satisfied. The hotel is superbly located on historic Route 66, and one can easily drive in any direction to national parks, monuments, and other scenic destinations. The facility is clean and well-run, and rooms are spacious.

"Good Service"
Dinolady, 26 Octobre 2017

The front desk staff were pleasant and efficient. I had asked for a room that might be quiet and he made the best choice for us. The rooms are accessed off a small alcove so you don't hear people in the hallway. We did hear the next room coming and going. The room was clean and comfortable. After reading about the firm beds from others I was quite surprised that we found them rather soft. So often the heaters/AC in hotel rooms blow up the curtains but this hotel has put a deflector on the unit so that the room is either warmed or cooled more effectively

"Not happy"
Z9880BHrichardh, 26 Octobre 2017

The rooms above you have paper thin floors. When a person walks, it sounds like they are coming through the ceiling. Breakfast area is extremely small. The parking spaces are not wide enough for your car.

"stay away"
kdjcnp, 23 Octobre 2017

I was very disappointed in this BW hotel. Pet odor in room, small, dark room, uncomfortable bed, poor quality of breakfast foods. Definitely not up to BW standards. Train noise didn't help but is to be expected in this part of Flagstaff.

"Comfortable and affordable"
Frank M, 21 Octobre 2017

Very nice accommodations in Flagstaff! Clean and comfortable and well staffed. Breakfast included was fresh cooked in a large dining area. Located on main street with easy access to freeway and rail service and local dining.

"Excellent if sleep isn't really your thing"
STEVEN E, 21 Octobre 2017

The hotel is in a great location. Though it's right near railroad tracks, you can hardly hear the trains. Overall, the place is quite nice. Rooms are well-appointed (though ours was missing a "do not disturb" sign which got us interrupted by cleaning staff a couple of times during our 1 night stay). It's clean. Breakfast was better than in other hotels I've been in where a continental breakfast is offered. The beds, though... the mattresses are very firm which made for a very difficult night's sleep. That's the main reason this doesn't get and Excellent rating.

"Breakfast was great and family friendly"
rosemariel2016, 18 Octobre 2017

The food at breakfast was great. They had bacon, sausages,eggs, pancakes, breads, sweets, yogurts, fresh cut fruit, cereal, hot oatmeal with all the fixings and even glutton free bread options. Our children enjoyed the heated pool and the large hotel rooms.

"Not good"
angelacF8684HI, 17 Octobre 2017

Stains on bathroom door, beds uncomfortable, breakfast was cold coffee was always cold and watered down, floors slanting and tile in bathroom way too slick, almost fell a few times. You hear train every 45 minutes.

"Super friendly staff"
Christopher T, 12 Octobre 2017

Essentially a motel... with this in mind (ie., not expecting a 5 star hotel) it is the perfect stop over. The staff are all super friendly and the breakfast is self serve with all a person might want. Great value. Thanks.

"Long weekend"
S6075OHthomasb, 12 Octobre 2017

We had a long weekend and decided to do some traveling, and the last stop was Flagstaff. The Best Western in Flagstaff had a few rooms available at a reasonable price, compared to other franchise hotels.

"Noisey room"
N6465NNjohnw, 11 Octobre 2017

Room was noisey due to some type of equipment on the roof? that came on and off all night long. Sounded like a train coming through the room. We were placed on the second floor as far away from the restaurant and the front desk as possible.

"arizona ,utah parks tour"
U9022KLcharlesl, 07 Octobre 2017

pony soldier is an older motel clean and well kept .probably a two diamond rating is accurate . It was the closest BW to the airport . We generally try to chose Best Westerns on our vacations. It was a short stay not much more can be said other than it was convenient

"Met or exceeded our needs"
sunhead, 06 Octobre 2017

Clean room with a nice staff. Probably most outstanding was the breakfast offered. While I'm not a big fan of hotel breakfast this one was above average in that it was kept very clean, the two ladies working there kept everything stocked and the room was big enough to avoid crowding. As I said I'm not a big hotel breakfast fan, but the coffee was hot, the juice cold (and real) and a lot of choices including fruit, oatmeal, bacon and eggs, pancakes and cereal.

"Not As Good As Before"
createandcapturelife, 02 Octobre 2017

I previously stayed at this Best Western and liked it. This time, not so much. Staff wasn't as good, hallways reeked of marijuana. When I asked about it I was told they were trying to figure out where it was coming from and had other complaints. Bathroom floor had hair in the corners, shower handles were stripped so the water was really hard to turn on/off and control for shower. Beds were VERY uncomfortable. Dog area is nice. Breakfast was okay. Overall, pretty run down and disappointing.

"Not good for price charged"
V670UTstevens, 02 Octobre 2017

Not worth the price charged. The room did not smell good, the breakfast needs improving and the room needs to be updated. Several places in the room had damage and needed to be updated. Out of 5 stars, I give it a 2.

"Right on Route 66"
paulfA4741UF, 01 Octobre 2017

Convenient location right on Route 66 with restaurants nearby. The Breakfast at the hotel was outstanding with any item you might want, including eggs, potatoes, sausage, all kinds of toast or muffins, choice of cereal, yoghurt, pancakes, etc. etc. Really amazing and lots of seating at tables in a large room.

"BEST VALUE in Flagstaff"
tominfairfield, 29 Septembre 2017

We reserved a King Suite for 3 nights, and, frankly, wished we would have stayed in Flagstaff longer - the room was likely 500 sq ft, well appointed with a partially walled off sleeping area, separate seating, desk, table/chairs area, and 2 full bathrooms. Clean modern, bright, well-equipped, and exceptionally affordable. The indoor heated pool & hot tub were both at appropriate temperatures and the chemical levels were comfortable and nonirritating. The hot and cold breakfast buffet was extensive enough to meet any needs. The staff, from front desk to maintenance to housekeeping were consistently friendly, professional and accommodating. Though located in a slightly depressed area, this oasis remains safe, and is easily accessible to the Rt 66, downtown, and suburban tourist areas and eateries, as well as the highway (I-40). The only peculiarity is that the parking on either side of the building appears to be directional one-way, both sides pointing in in the same direction towards the rear. Unquestionably, this is my "Go To" place in Flagstaff. WiFi is adequate fir streaming.

"A different opinion"
miboth, 28 Septembre 2017

I'm sorry but I just don't share the enthusiasm that some of the other reviewers have posted here. Maybe it was because I had a small room. When I say small I mean after I opened the door within two strides I was up against the window. This is an older hotel and the room showed it. It was small and so was the bathroom. You could barely turn around in it. I hate to sound so negative but for $135 I expect more. I know maybe that is the going rate for a Saturday evening in Flagstaff but I just don't think that is too much to ask. This hotel is right by the train tracks and they run all night so if you do stay here try and get a room on the back side. On a positive note the employees were very friendly and helpful.

"Flagstaff Visit"
rjjmjq, 25 Septembre 2017

On my motorcycle for this stay; my 2nd stay here this year. I spent 2 nights here. My room was very large with 2 queen beds. It was similar to a studio apartment in size. The full service breakfast was very good, with just about anything anyone could want. The bed was comfortable, there were plenty of towels, and the wifi service was faster than I expected. The price was reasonable, and overall it was a good stay.

"Overall a great place to rest"
Kathleen S, 24 Septembre 2017

Been to a lot of motels, some more expensive and some less expensive, but overall this was a great place to stay. We just dropped in after going to the Grand Canyon for a few days. The staff was very friendly and helpful. We stayed in a 2 queen on the second floor. The room was smallish (would not recommend this size room for 4 people) and a bit unusual as to the layout (closet, bath, toilet & sink all behind a sliding door). The beds were great though, the internet was fast, there were lots of outlets, the TV was wonderful, had a refrigerator, it was clean and they have a free hot breakfast that had extensive choices. Can't ask for much more but the only drawback was there are stairs only, no elevator. In all fairness we were offered a lower floor room but this is a pet friendly motel and the only room had been used for pets, so we declined.

"Great Value"
Julia J, 22 Septembre 2017

I use this hotel when traveling I-40. It's a bit off the freeway but is a GREAT value for the price paid. It's safe, the staff are always friendly and helpful, the rooms are clean and the breakfast is great!

"Pleasantly overwhelmed"
X5600WWrichardh, 22 Septembre 2017

Outstanding service and exceptional staff. One of the best breakfast areas. Hot items were varied during the week alternating between selections. There was also a pancake maker that was much easier and quicker to use then the traditional waffle makers in most hotels. No matter who you passed in the hotel the staff would always great you with a good morning or afternoon.

"For the price I paid and the room assigned to me, motel 6 had them beat."
V1443WUrobertr, 16 Septembre 2017

I was in transit moving with my dog from Florida to Las Vegas and made a reservation with Best Western inn at Flagstaff Arizona which was my last rest stop.Stayed most of my overnights with motel 6, not bad for the price. Was hoping to make my last stop somewhat more luxurious than the others and the room that was given to me I could not believe my eyes. Hard floors,small bathroom,loose plumbing in the bath tub,popcorn walls and curtains stained.That room has never been remodeled and charging customers over $130.00 per night.Too tired to look for another place. Called customer service center and complained about the conditions of the room and was given a $20.00 credit.Whooptidoo ! Mentioned to the clerk before leaving, " Motel 6 has you beat "

"Pet rooms"
893merlinv, 15 Septembre 2017

I would like to see tile floors in pet rooms, easier to keep clean and the smell down. Room was ok but had trouble getting them into the room to service in a good time. We took our puppy with us and asked to have the room serviced while we were out and returned at 1:30 pm and was not done yet.

"Smallest room ever!"
georgerF9721JR, 14 Septembre 2017

Placed on the second floor, in the rear of the hotel with no elevators, in the smallest room ever! Lap pool only. Breakfast next door in a different building, glad the weather was chilly, but decent. Paid an arm and leg for the room in comparison to others in the area.

"Great Hotel located on Route 66 in Flagstaff"
X1586BEkateg, 12 Septembre 2017

Great hotel to stop over as you continue with your road trip or journey to the Grand Canyon.. Nice Staff and services. Needs to be updated in some areas but overal a great place to stay. I would recommend it for family. The suites have 2 full bathrooms which is great

"Worst night ever"
plumbchris, 05 Septembre 2017

I had a very bad experience this stay of our trip We chose this facility for two reasons we needed a pet friendly lodge , Also I needed a spa because of my knee I just four months ago had surgery and the spa help extremely to ease the pain after driving as I do. We were not able to use the spa or the pool because of a large group of young adults and kids were having what appeared a party in the pool area was full and very noisy! The next morning there was a stack of pizza boxes three feet tall and lots of beer cans . Next we had ants in the bathroom area and had to clean them out to use the sink. next we were awakened by by the person above us dragging something across the floor several time for at least 30min. In the morning we had to leave early to drive back to California and found no management any where at 6:00 AM . All in all this was the worst stay ever for me in my 63 years and would never return to this facility ever.

"Fantastic Staff"
Dadto7, 02 Septembre 2017

My wife and daughter's were on a quick trip to Flagstaff. A tire blowout 5mi from Flagstaff derailed their plans. Since repairs weren't possible until the following day I set them up at Best Western for the night. The staff were awesome!!! They did everything they could to make a bad day into a wonderful experience. I couldn't be happier.

"Very Satisfied"
duaneh626, 01 Septembre 2017

We've stayed at the Pony Soldier several times in the past. It's even nicer now with the remodel complete. The staff was great, the breakfast is good and the coffee is excellent!!! We were in the area this time checking on bldg. permits to start our "getaway" cabin. Great place. We'll stay there again...

"Great Pet Area-Invisible BW new signage"
azsonnie, 01 Septembre 2017

Obviously remodeled outside and in the rooms. The Pet Area has a fire hydrant to add humor to your human experience in the grassy area off the parking lot. A fence would have added the Off-Leash privilege--adjacent to the parking lot was not safe for freedom. The new Best Western sign is almost invisible! Imagine how the white background will disappear when Flagstaff has snow..Poor decision by their corporate to change the signage nationwide.

"Great home away from home"
U4295QFrobinl, 01 Septembre 2017

Excellent friendly staff. Great rooms. Easy parking in front of room. Good breakfast. Good internet access. In room fridge, microwave and coffee maker. Clean bathroom. Pet friendly. 2 swimming pool. Good location to interstate.

"Upbeat reviewer usually/ not on this one :("
SteveSBrickUSA, 31 Août 2017

I was not happy here. The hotel is near railroad tracks that have frequent freight trains pass by. The freight trains travel very fast and for safety reasons the whistle is blown long and loud. Appropriate but annoying. The rooms are smallish. The front desk staff member would not give me a room in the "quiet zone" even though I checked in around 4:30PM. He "pushed" a first floor room not far from the lobby on me even though I asked more than once to be on the 2nd floor and away from the RR tracks....I gave in and took it. The breakfast was fine but you have to leave the building where your room is and walk across the parking lot to a separate A-Frame Bldg.......it's not a long walk. If the weather is fine then it's no big deal. The tv in our room didn't work at first 'cause the cable box had fallen behind the dresser. A staff member deduced that and all was well. So...up to you if you stay at BW Pony Soldier Inn....I'm giving all the other hotels on my vacation good reviews. Out of the 5 hotels we stayed at, this is my only negative review.

"Nice hotel on Route 66"
Happily-Retired4344, 23 Août 2017

We came from visiting the Grand Canyon and stopped for the night at this hotel. It is an older facility, but nicely kept and updated. The reception was friendly, and our room was nice and clean. We had a King suite on the second floor, (there is no elevator) and it was comfortable and roomy. There was a nice breakfast the next morning at the adjacent restaurant. Flagstaff is an interesting, historic town, and we enjoyed our stay.

"Nice BW!! "
janrU6903QH, 23 Août 2017

We choose a queen standard and it was great for 1 night. Comfy beds, clean and nice decor. Hair dryer wasn't working but they had a loner in the office. Fabulous breakfast room!! Good snacks at from desk! Thx BW

"good location for northern Arizona sightseeing"
Alan B, 22 Août 2017

We stayed here to visit the Grand Canyon (a scenic hour and half drive) before heading to Sedona. The staff were helpful and we had an extra large room with a pull out couch. It is on the east side of Flagstaff and is close to a busy railroad - we were in the front room so we did hear the trains at night but it was alright when the windows were closed.

"Convenient Best Western Location on the way to Grand Canyon"
Sue S, 21 Août 2017

The hotel is conveniently situation on Route 66 and closed to shopping/sightseeing areas. The staff was very efficient and knowledgeable to assist all customers. The room is clean and the wifi-internet is great!

"An Oldie but Goodie"
Jroset, 21 Août 2017

Deciding to get out of the 105 Arizona heat my husband and I drove three hours north to Flagstaff to spend a couple days, where it was 30 degrees cooler. I had made reservations for the night at the Best Western Pony Soldier Inn where we'd stayed a couple times in the past, the first time in the late 1990's. Pony Soldier is located on the old Route 66 in Flagstaff and a little removed (only a few minutes drive) from the downtown area and Flagstaff is a good home base before visiting the Grand Canyon. Since our last visit the hotel lobby and rooms have been renovated. Being Gold BW members we were upgraded to a room with two comfy queen beds; there was a small fridge with freezer section but no microwave (no big deal for just an overnight stay). What used to be a Chinese or Mexican restaurant next door years ago is now the new breakfast room for Best Western; it is nicely decorated and plenty of room with tables and a long counter for seating; the complimentary full breakfast consisted of sausage patties, scrambled eggs, potatoes, oatmeal (in a big pot, not instant) with all the fixings, bagels, bread and small Danish, pancake machine, and cold cereals, plenty to choose from and enough to get you going for the day's plans. This is an older part of Flagstaff and properties are close together and the hotel itself is not as large as some of the other BW hotels we've been too, the rooms may be a little smaller also, but very clean and the lady at the reception desk was very nice and helpful. For an early dinner, we walked down Route 66 (busy road) only 1/4 mile to the Crown Railroad Cafe which has a very extensive menu, very generous portions for reasonable prices, a good place for families (no alcoholic beverages), and kids would love it as there is a train (all German made I understand) that goes around the track along the ceiling; there are also two little train engine rides for kids to ride (Thomas the engine) like you would see outside grocery stores. Things to do around Flagstaff you ask? Grand Canyon is just under a 2 hr drive, Meteor Crater going East on I-40, Walnut Canyon, Lowell Observatory, Arizona Snowbowl (ski in winter, chair ride in summer), lots of hiking trails, 2 or 3 microbreweries and other pubs downtown. All in all, a nice getaway to escape the heat in the summer!

"Don't stay here ever!!!"
jerryz251, 17 Août 2017

charged more than I was quoted when I made my reservation for a stay I didn't stay due to family emergency. avoid like the plague . I stand By every word of this. Has soured me on Best western hotels in general. Even though I've stayed in them on nine different cities this year.

"Excellent hotel to stay"
john t, 16 Août 2017

Overall had a great experience here at this BW hotel. Staff was wonderful, room was clean and nice, breakfast was the usual Best Western good quality. The location was good being right on route 40/66 so it was easy to get around town and to other tourist type of destinations.

"Nice clean place to stay"
Dave I, 14 Août 2017

We enjoyed our weekend in Flagstaff, staying at the Pony Soldier Inn. They did a great job both accommodating our need for a clean, scent-free room (we get migraines), as well as a room that was good for our cat. Everything was in working order, and the room was clean and comfortable. There were a lot of options at breakfast compared to similar hotels in this price range.

"Good place to stay"
A7406BQdeborahh, 14 Août 2017

Great hotel in an accessible location. With a well trained staff, who are thoroughly trained in company policy. Great rooms, well maintained hotel complex--very neat and tidy. Great breakfast bar, lots of fruit, yogurt, cereals, eggs, sausage, juices, coffee, tea, milks, and breads with a caring staff member who was tasked with maintaining the quality and quantity of food..

"Very friendly staff"
lindatZ5389UW, 12 Août 2017

Recommend this place for families as staff is helpful in directing you to restaurants, etc. We came in two different times without reservations and found a room. Facilities are fine. Pool is fun for kids and protected from the elements.

"Best Western on Route "66""
TravelBearsCA, 10 Août 2017

Wanted to stay the night on Route "66" with modern convenience. This Best Western was extremely nice, breakfast better than most and had it's own separate building from hotel. Upgraded my room without asking due to my BW Rewards status. Thank you Best Western

"BW"
Thomas O, 06 Août 2017

it was good and typical BW experience. could've been better if it was cheaper. Breakfast was great, and staffs were very kind. Internet speed was average. ice machines were in working order. Overall, it can be recommended for those who are looking for a cheaper place to stay for Grand Canyon.

"Very nice"
Acton_MA_Mom, 03 Août 2017

Clean. Rooms very small. Outstanding breakfast. Pool. No laundry facilities but laundromat is a half mile away. Refrigerator in room but no microwave. Outlets next to each nightstand. Bathroom so small you barely can turn around. No grab bar in tub. Free internet and pet friendly. Right on Route 66. Easy to get to and to get around. Staff helpful and friendly.

"Wouldn't stay here again just because of the smell"
kathrynking8, 03 Août 2017

The hotel looked nice and the staff was friendly; however, our King Bed Suite had an unpleasant musty odor (it smelled musty or that of the smell of a dog or sweat. Also the carpet and sleeper sofa were outdated, dingy and possibly if those were replaced, the odor would disappear. Otherwise, the room was comfortable pretty, had 2 bathrooms and everything else was nice. The smell, however, was the only reason we would not stay there again. ALSO, this was the most expensive hotel we stayed in out of 14 hotels on our road trip. the cost was $229 whereas our other hotels were between $95 and $146 ...also King Bed Suties.

"Best Room for our Family"
angieo800, 02 Août 2017

We stayed at this hotel when traveling from NM to CA, because we wanted to spend a day at the Grand Canyon. We were pleasantly surprised by the SIZE of our room. When we called to see if we could do early check-in, the staff member said "Oh, you guys have the HUGE room". She was not lying! This room was probably half the size of our home, with 2 Queen beds, and King bed in a separate room, an L-shaped couch with a coffee table, a desk and a dresser. The only complaint I have about the room itself is that the toilet was probably better suited for my 3 year old, 7 year old and 10 year old kids. It was SO low to the ground, and having bad knees, that made it difficult on my husband and me. Speaknig of bad knees, it was also difficult for us to have to use the stairs to bring up all of our luggage for our family of 6, and then take it back down again when we checked out. There is no elevator, and I think that would be a HUGE improvement for the hotel. Breakfast was tasty and filling. The only other complaint I have about the hotel is that their pool is SO TINY. It was basically a lap pool, and my kids were super disappointed in the size.

"Large CLEAN Rooms!"
Robert M, 02 Août 2017

Nice place to stay if in Flagstaff. On Famous Route 66. Clean and comfortable rooms. Plenty of pillows (4 per Bed!) all amenities are in new condition, as is carpets, drapes. I would stay here again. Eating places are close by.

""BEST" Western"
162calim, 01 Août 2017

A great experience. The staff was always so cheerful and helpful. The hotel is kept in great condition. We loved that the breakfast was more than just a few oranges and toast, it helped to offset the cost of our trip. We didn't try the pool but it looked clean. We will definitely return.

"Hice hotel, beautiful location "
Farida C, 26 Juillet 2017

The hotel was confortable with a decent breakfast and very nice staff. I don' t think they have enough sockets for charging cell phones but there is one in the breakfast room ( which is large) and there is one in the lobby.

"gREAT PLACE TO STAY IF YOU VISIT Arizona"
Christine T, 26 Juillet 2017

This hotel is a good pick if you visit Arizona and the Grand Canyon. Beautiful breakfast area, clean hotel although there is no laundrymat, which was a problem for us. Beds were really comfortable and the pillows just right. Pool is outside and has a weird cover on top but it is clean. I would recommend this place to anybody.

"Comfortable stay. Friendly and Helpful staff"
Al N, 25 Juillet 2017

Upon check in I discovered that I had fouled up my reservation. Without being asked the young lady assisting me, Jessica, assured me that she would take care of the problem and did so promptly. I was tired after a long drive and irritated at myself for botching things up, but her kind, caring and professional manner as well as her smile put me at ease. She's to be commended. The room was clean, comfortable and everything was in good working order. The breakfast was good and the staff there was vigilant in keeping the place clean.

"Uograde made stay especially nice."
Thankful-desertite, 24 Juillet 2017

Had 2-room suite - made staying in after long drive very pleasurable. Walked to small Italian restaurant nearby. Appreciated coffee 24/7 & newspaper. Quiet & clean. Thick towels. Need grab bar in bathtub area. Will stay again when driving thru.

"neat map in lobby"
s3production, 24 Juillet 2017

B/W is the place is to stay and once again they meet my needs thank you glad we checked in when we did because the rains came right after that they have a couple of maps in the lobby show all the visitors from around the world thanks again

""Surprise Surprise""
William D R, 19 Juillet 2017

Driving to this place I was a little worried. Older area around some really old Motels. Priced better then some others. Not right downtown but good location off main Rd (route 66) Lobby was super clean and helped right away. Wifi worked as is should. Room was clean and free of weird smells. Sorry, no elevator but is only two stories and has luggage carts. Given instructions to the pool,spa and breakfast area. We stayed two nights and nothing let us down. Pools clean and spa felt great after hiking all day. Breakfast was VERY surprising. All the regular continental breakfast stuff PLUS eggs, potatoes,sausage, bacon one morning and sausage the next. I will defiantly stay here again if we're in the area.

"Do not stay at this place."
Frank S, 19 Juillet 2017

Its a great place if you are deaf or like hearing trains while your trying to sleep. and if you ask the manager to help you she will tell you its the norm from Flagstaff to Winslow. She had no heart and did not care to help at all.

"Enjoyable stay"
523paulettek, 19 Juillet 2017

Stayed at this location for one night. The service at check in was quick and efficient. The room was clean and the bed was comfortable. Breakfast was good and plenty to eat. Express check out was efficient and saved time.

"Pony Soldier, Flagstaff,AZ"
Donald W, 18 Juillet 2017

Enjoyed this centrally located hotel in Northern AZ. Close to all the of places of interest we wanted to visit without out the extreme heat of Phoenix area. Makes a great home base for travelers. This location provides a friendly, attentive staff with clean, comfortable, reasonably priced rooms. Great breakfast food selections that varied daily. Hot foods were rotated regularly to maintain freshness. Large variety of food to satisfy any appetite. Always kept clean with ample setting.

"Clear, Comfortable and Pet Friendly"
AZBD, 17 Juillet 2017

Great place to stay for families and anyone with pets. Extremely well laid out and accommodating for travelers with well-behaved pets. Breakfast included with the room charge was amazing. Accommodates the healthiest appetites.

"Best Western Pony Soldier Inn - July 2017"
brucepQ6507KP, 13 Juillet 2017

We always enjoy our stay at the Best Western Pony Soldier Inn and Suites. Reception always does their best to accommodate guests needs upon arrival and during your stay. Once again, our stay and experience was great on the weekend of July 4th 2017.

"Business meetings in Flagstaff"
Simon R, 12 Juillet 2017

Great Location and service! Love the room and breakfast. The beds were very comfortable and we did enjoy the Jacuzzi at night, it did feel great! We were close to our meetings places and close to downtown Flagstaff. We will be back again!

"Nice place, lacking a couple of amenities but I'd stay here again."
David M, 12 Juillet 2017

Let me start by saying, I would definitely stay here again. It's in a pretty good location, a little outside of downtown but you can easily drive down there and if your going to any of the National Monuments east of town like Brown's Canyon or Sunset Crater (which I highly recommend) your really close. The breakfast was good and well maintained and there was lots of room to sit down which you don't always find. Staff were very friendly and nice. The suite we were in was big and I really like that. The cons, they don't have a fitness center which is a bummer to me. They don't have an elevator, which is a big deal if you are on the second floor and don't like, or cannot handle stairs, and the pool is kinda small. They do have a nice jacuzzi but the pool is tiny. I will be staying here again when we come back at Thanksgiving.

"Excellent breakfast!"
ellenzosborn, 11 Juillet 2017

One of the nicest breakfast spreads. Also the indoor pool and spa is a treat. Always like to stay here when traveling with grandkids. Staff is always friendly and efficient. This is an older building that has been updated.

"Great hotel, great location"
John B, 11 Juillet 2017

I had booked this hotel for the last night of a 4 day motorcycle ride. The room was clean, comfortable and had a refrigerator. The bed was great and the air conditioner was very effective and relatively quiet. The location was perfect, walking distance to restaurants and an iconic music roadhouse, the Museum Club. The staff suggested I park my motorcycle under the canopy as rain was expected. Staff was friendly and competent.

"Train noise disturbing"
Steve L, 06 Juillet 2017

Train tracks near hotel with train engine noise quite loud throughout night. We did finally fall asleep, but no one at the desk could help. The service otherwise is good. The bed is good. The breakfast was better than most with a large dining area. The selection of items in the breakfast room were good. Usual scrambled eggs, ham, toast or English muffins. Good coffee and canned juices, frozen fruit, a bit soggy. Fresh fruit, included apples and bananas. Also there were apples in the lobby throughout the day as well as tea and coffee available throughout the day and iced water. Best Western is a good chain. We stayed at two on our trip, one in Alamosa CO and the second in Flagstaff, AZ. The second was slightly nicer, though there were the trains. In fact, there were a sting of motels along the train tracks. I would advize people to make sure the motels are away from tracks. You will sleep better. The staff at both motels were courteous and friendly. We had the first booking at Alamosa booked for the wrong night by the customer service phone number. She mistakenly gave us a wrong date. Fortunately we arrived early and there was another room available, but our booking was the day before, so we had to plead to get our money returned for the booking mistake. Hopefully, what the company said is true that they will reimburse us. Happy trails.

"I would recommend this hotel."
Lorelay M, 05 Juillet 2017

It was ok I would say. Go back, yes it is a friendly place. They need a little face lift, it would give a new image to the hotel. It is a good place for a family with kids. We really enjoyed our trip and the hotel was part of it.

"Family rode trip"
Grannymum1_13, 03 Juillet 2017

This was an older hotel that we picked because of its location on the old Route 66. It was a nice stay for our needs but could use some improvements for overall quality. I would still recommend it for the value.

"So-so accommodations"
richardcP7825NF, 03 Juillet 2017

The facility is old and somewhat dated. Our room was comfortable and clean. Breakfast was what one expects at Best Western facilities. We've stayed here a number of times. It seems to me that the cost is rather high for the overall quality of the place.

"Hidden Gem"
Nerrel L, 02 Juillet 2017

We just stayed overnight. This hotel is a gem of a place. Nice and clean. Rooms had a Japanese feel with the sliding bathroom door. They have a lovely breakfast area in a separate building, so take your coat to breakfast as that short walk can be quite chilly. All staff were wonderfully helpful and friendly. I marked 'service' lower as they did not have a laundry facility onsite. After 20 days travelling around America, getting in the car and finding the local laundry was not doing it for me.

"A great Hotel"
LanzaroteCruiser, 27 Juin 2017

We had a great stay here at this hotel, attempted to walk to the old town got about 3/4 of the way there but in the intense heat we gave up and walked back, had a few hours between the indoor pool and hot tub then got ready and went up the road to a local bar that used to be the taxidermists place, what a find they often have country and western singers playing but we were a day early and only had 1 night here, wish we had stayed for another night at least. The complimentary breakfast was very good and enough choice.

"Great Value"
Zoomie70, 27 Juin 2017

The service was excellent, rooms clean, prices reasonable and excellent breakfast. This place is very customer oriented and work hard to make sure you are happy with the services and amenities. Easy access to the interstate. This is a great value for the highway traveler.

"Good value for location"
Andrew G, 26 Juin 2017

Staff very friendly and location very convenient (center of town) close to stores and restaurants. Hotel and rooms were for the most part fairly clean and tidy. Breakfast was available in house which was very convenient and welcoming!

"Clean and Comfy"
tlcaz1, 24 Juin 2017

I booked a queen bed and was upgraded to 2 queen beds. The room was clean, comfy, and the air-conditioner worked like a charm! The bed was very comfortable with many pillows! Everyone I dealt with from booking the room, checking into the room, and staff met in the hallway were personable, friendly, and cheerful! This is a wonderful place to stay along with free Wi-Fi!

"Best Western Pony Soldier, Flagstaff"
H3365ZLgeorgeh, 23 Juin 2017

We always stay at the Pony Soldier when passing through Flagstaff. The breakfast is quite good. It is conveniently located close to the freeway. There are several good restaurants close to the motel. A free USA today and a local paper is a nice touch.

"A very comfortable stay"
Angie M, 22 Juin 2017

We were traveling with our grand daughter and specifically chose this hotel because it has a suite with 2 bathrooms. This is extremely helpful for our teenager's privacy. The room was comfortable and clean. We also enjoyed the pool on this warm evening. The staff was very friendly. Overall a nice stay.

"Great stay! Awesome breakfast!"
204stefanies, 21 Juin 2017

This hotel offers comfortable beds an awesome breakfast selection and very convenient location. Many people talked about the train that you hear in Flagstaff, but no problem at this hotel. I slept like a baby. :)

"Flagstaff Pony Soldier Inn"
HopeMtrip, 21 Juin 2017

Very nice clean hotel. No issues or problems at all. Amazing breakfast bar. The room was very clean and inviting. Bathroom is a little small, but it was perfect for just the 2 of us. Outlets by both sides of the bed made it very easy to charge phones without crazy searching for the hidden outlets. Overall, a very nice place to stay.

"Great Stay"
H2887HQdianav, 16 Juin 2017

The staff was very friendly. Every employee we encountered greeted us with a friendly smile and hello. One male employee even held doors for us and carried a heavy ice chest down the stairs. The room was very clean. The only issue we had was how small the bathroom was. There wasn't much room in it. The toilet and bath tub filled up the space and there wasn't much space to move. (The sink is outside the room where the toilet and bath are.) You can tell by the size of the bathroom that the building is older. At least it was very clean.

"Suite"
Eden M, 15 Juin 2017

We stayed in a suite on this last stay and every thing was very clean. As an employee of a Best Western who has done housekeeping I was very please with the cleanliness of the room. Everything was great!

"Very clean rooms but wifi terrible"
TerryS681, 14 Juin 2017

The only thing that I can complain about with regard to this hotel is the poor wifi. My room was very clean and comfortable. The bed was just perfect and the pillows were nice and soft. Michaela at the front desk is very good at her job. She was friendly and welcomed me a loyalty member. She also made my reservation for me for a Grand Canyon tour. If you don't need wifi this is the hotel for you.

"Well rested in Flagstaff, AZ"
N5553XEjays, 13 Juin 2017

After a 13-day rafting trip on the Colorado River in the Grand Canyon, this hotel was a wonderful respite for getting cleaned up and some rest. We recommend it. It is located close to downtown where we enjoyed the shops and restaurants.

"Great place to stay!"
GunnerNate, 12 Juin 2017

We stayed here 2 nights. All the staff we encountered were friendly and curtious! The room was a king bed with a queen pullout! It had 2 tv's and 2 full bathrooms. A welcome treat for a family of 6! Very clean and resently remodeled. The complimentary breakfast was one of the best we have every experienced! We were on the west side of the building, which in the afternoon, you can feel the heat through the closed curtains. For that reason, we will ask to stay on the east side next time! All in all, we liked our stay here!

"Glad we only stayed one night"
Lupe C, 11 Juin 2017

We were on our way back from Mississippi and were very tired. If we had known there was one up the road in Williams, AZ, we probably would have stayed there instead. But, we were tired and needed some sleep. Our room (and I'm sure all the other rooms) were configured very poorly. The lobby was nice, with lots of seating. Go figure.

"Great Nights Sleep"
morganb441, 08 Juin 2017

Was able to get a great nights sleep despite the BNSF trains across Route 66, one of my best nights of rest, breakfast selection was real good. Hotel room was in great shape, bed was great. Lobby was very nice as well as staff.

"Good value"
Cindy S, 06 Juin 2017

Flagstaff hotels are rather pricey on a summer weekend. This one was reasonably priced. I was concerned about being so close to the railroad tracks. Like most lodging, this is on Route 66, with the tracks right across the street. While the trains could be heard, it was not a problem. A room near the back of the building will be farthest from the tracks. Breakfast had a wide variety, and included fresh fruit and yogurt. It's an older building but clean.

"Decent place to stay"
rickw546, 06 Juin 2017

Clean rooms and nice staff. I have stayed in nicer Hotels but this was priced decent and the location was awesome. They didnt know how to give HOG members any discount. Si If you ride a Harley there make sure you know your own discount code. Otherwise decent over all

"Awesome"
cristianpT4571GN, 05 Juin 2017

Breakfast was good! Anyone who loves to eat a full meal go here because this breakfast was unbelievable never would of thought a Best Western would make so much food with such great quality. Rooms are nice

"Best Western Pony Soldier"
lonnyb931, 04 Juin 2017

The room was very tiny and crowded. There was no microwave in the room. Room was overpriced. We changed hotels the next day. The internet was slow and kept disconnecting. Not up to Best Western standards.

"Great comfort"
toddd384, 01 Juin 2017

Very comfortable bed and pillows. Clean rooms. Much nicer than I'd expected. First time staying in a Best Western: pleasantly surprised. Staff was very helpful. Train across the street is loud, ask for room on back side of building.

"Great breakfast and pool "
MomfromAZ, 30 Mai 2017

Reasonable price. Great breakfast and fun in their covered pool! If you can, ask for second floor. Our room was on the first floor and we could only see parked cars from our window. Would definitely recommend!

"Vacation"
C8381TVgaryd, 30 Mai 2017

Our group came to Flagstaff, Arizona to see the Grand Canyon. Your staff at the Pony Soldier Best Western made that trip even greater. Each of that staff that I came in contact with was friendly, ready to assist, had a smile, and were very knowledgeable. The breakfast was simply great. You could tell that the kitchen staff took pride in what they presented and want our stay to be nice. They succeeded. Thank you

"Awesome vacation"
laurielf2017, 29 Mai 2017

Awesome. Temp of room cool. Great in this heat. Quite, beds comfy, no outside noises. Size of room great for family stay. Can't wait for next trip. Will recommend for friends and family. Very clean rooms.

"Good experience"
John C, 26 Mai 2017

Great location between Grand Canyon and Sedona and right on route 66. Nice area for dogs to walk. Nice large breakfast room with different food items. Loved the pancakes and fruit on the breakfast bar.

"great stay with wonderful staff"
alphawolfie, 25 Mai 2017

We booked this hotel knowing that it would be full - college seniors graduating. But the room we were given was delightful. It was a two room suite with two bathrooms, making it great for us both to get ready at the same time. Everything in the room worked and there were plenty of amenities provided. The breakfast is hot with numerous items to select from including pancakes and yogurt. Breakfast was crowded as there were two tour buses there but seating is good and the food is plentiful. I highly recommend this hotel.

"Dated, dreary but clean"
Ted J, 24 Mai 2017

The rooms are little better than the budget chains: no door between bedroom and bathroom, old, saggy mattresses, minimal soap and cosmetics. But the rooms are clean, the internet works, and the full breakfast better than average with nice fruit, as well as bacon and poached eggs.

"Booked through Costco for Convenience & Savings"
X4941IJdonnak, 22 Mai 2017

This hotel is fine for a one night stay. Breakfast room is in the pool building across from the hotel. Breakfast was fine and just as expected. Good location if entering the Grand Canyon from the east side, which is much better than the drive from Williams, AZ. Request a lower room if stairs are a problem. No elevator. Tons of trains across from hotel all through the night. May be troublesome to light sleepers.

"satisfactory stay"
Steve A, 20 Mai 2017

Good choice if you need to be in the area and this meets your budget. As noted elsewhere, an older hotel but well maintained. Not a "destination" (long drive to Canyon and other local attractions) but a good option while on route. Would stay again.

"Second Stay"
Jack C, 20 Mai 2017

Stayed here before and new this was a good place to stay. Not expensive. Rooms a tad small, but who's staying in their room all day. Great breakfast is part of the package rate. Fast checkin. Friendly staff.

"GREAT PLACE TO STAY IN FLAGSTAFF"
707clayg, 16 Mai 2017

What a nice stay at an older Best Western. Looking at some not so good reviews on the net I almost did not book at the Pony Soldier, I am glad that I stuck with Best Western. It is located on Old Route 66 on the east side of town and was easy to find. The motel has been around for a while but has been recently upgraded and the decor inside and out are quite nice. The check in process was quick and they have a quick checkout that actually works as envisioned, good job. The staff was cheerful and efficient when we arrived and had upgraded our room so we had a bit more room. Every room had a newspaper in front of their door in the morning. The pool and breakfast area are in a separate building. The pool area looked very nice and relaxing. The breakfast area was fantastic with plenty of tables. The food selection was the best I have seen at any of the free breakfast motels we have stayed at (any brand). They had the eggs, sausage, potatoes, biscuits and gravy and a pancake machine. They had three bins of cut up fruit combinations and half grapefruit along with all the cereals, muffins, bagels and breads. This was on a Saturday morning and the motel was full so I don't know if this is typical but like I said this was the best breakfast and we stay at about 12-16 motels a year that offer free hot breakfast. The rooms all open to an inside hallway. The room had a sliding door to the bathroom which gave more room around the bed. We had a nice desk, cabinet with refrigerator and microwave and a great overstuffed chair. The room had several USB charging ports is several locations which is very covenant. The bed was comfortable and the room was very clean. The Wi-Fi speed was good and free. I like that the room has recycling containers. They also have dispensers on the shower wall for soaps rather than the little bottles, nice addition. We will defiantly stay at the Pony Soldier when we stop in Flagstaff again.

"Exelent"
Ladislav R, 15 Mai 2017

Very nice hotel , friendly staff , good location. We are traveling often and try to stay at best western hotels . We always get good service and really good breakfast selection. I will recommend to my friends .

"2 Nights Stay"
Glenn M, 12 Mai 2017

I have been in Best Western in Buffalo, San Francisco, Sacramento, Reno and Truckee. I have never encountered any problem with my stay. Though this is my first time that I have extended my stay. My first time to request to stay on the same room to save time moving my stuff to the new room. They have assisted me with pleasure and was able to get the same room. The room was so nice and clean. I would definitely come back here and will also recommend Best Western Pony Soldier Inn.

"Ms lonni Stubblefield"
lonni s, 12 Mai 2017

The continental breakfast that is in the annex building across from the hotel, has the best breakfast, with a wide variety of choices like I have ever seen. The services were handled completely and competently by Dyanne Beach The you Pony soldier and Dyanne!

"Comfortable, clean motel in a cool midcentury property"
arizonaroadie, 07 Mai 2017

Lots of glass and an interesting roofline make this 1960s Route 66 motel more interesting than many of the other older properties in Flagstaff. The motel y is nicely maintained and the rooms have a contemporary look. The beds and linens are comfortable. There is an enclosed pool and spa that opens to a nice pool deck. You want an enclosed in Flagstaff. Even in the summer it is chilly in the evening. The complimentary breakfast has the usual eggs, sausage, potatoes, toast, pastries and is served in a spacious A-frame restaurant. The shower is good even with a low-flow and the soap, shampoo and conditioner is in convenient dispensers on the wall. The bathroom is a little small but it works. The location is good near the Museum Club and East Flagstaff restaurants and a cab ride is less than $10 to downtown. The Pony Soldier is below Mount Elden and has a nice grassy area with pine trees at the back of the property for dog walking.

"Best Western Pony Soldier Inn & Suiets of Flagstaff AZ"
eharshman3278, 06 Mai 2017

This hotel was pleasing to look at outside and inside. It had all the necessary items, Microwave, coffee maker, good coffee in the packages, a bedside clock , a TV and a refrig. The refrig did not freeze a cold pkg overnight, but was cold. Room was on small side but had two beds. It also had a shower cap, a recycle bin, sanitary napkin holders and paper towels to clean shoes, etc. Items not found anywhere in hotels anymore. Their was construction on the street outside.

"Close to Grand Canyon"
mary d, 03 Mai 2017

Close enough to Grand Canyon. At the suggestion of the front desk staff we took the back road 180 along the San Francisco MTS to GC. Great experience. Breakfast big variety & good food. Eat delicious homemade Mexican food@ food court in nearby mall.

"2017 Spring Bike Trip"
TRKelley01, 02 Mai 2017

We arrived after 8:00 and, when we asked about nearby restaurants, the staff at the check-in desk was very helpful. The room was pleasant enough (not fond of the bathroom set up - a sliding glass door that shut off the sink, shower and toilet from the room. It would be nice to have a door between the toilet/shower and the sink/closet area. No elevator, which is incredibly inconvenient. Loved the indoor pool/hot tub and the late hour of availability - that is a HUGE plus, especially to a traveler who arrives late. The complimentary breakfast was very good. Overall experience was very good.

"The "good" news is this is not the "worst" place to stay."
theodoref161, 30 Avril 2017

Honestly, I know there are places to stay but I was disappointed in that the price is high when compared to the quality of the overal product that Best Western is selling. The staff are polite and professional but the hotel rates a 3-star at the "highest" in my opinion. :-(

"Awesome visit"
richardmN956ZB, 29 Avril 2017

The reception staff were so helpful and friendly. The breakfast staff were so pleasant and did a wonderful job taking care of the customers. The only negative is the breakfast room is in a different building so we had to go outside. Get place overall!

"Clean and comfortable"
cpegrl, 20 Avril 2017

This is an older Best Western, but it was clean and comfortable with a helpful staff. I was disappointed that there wasn't a microwave in the room (there was one in the lobby, with water and coffee always available). And the breakfast was terrific!!

"My usual stop on I 40 in Arizona"
Norman C, 19 Avril 2017

I have stayed at this property several times. The staff is friendly and helpful. The room was actually two rooms with two bathrooms. There was a king bed in one room, and the other room was set up as a living room. the rooms are clean and comfortable. The breakfast is in a separate building which has plenty of seating. The selection of food is good, and the staff keeps everything fresh and hot. It is close to Sedona.

"Best place to stay in Flagstaff, AZ. Super nice staff"
505rabindranathm, 18 Avril 2017

We stayed at this hotel for 3 days and would recommend this place for my colleagues and relatives. Super nice staff. Decent breakfast with good choices for vegans. Clean rooms and lovely lobby area to relax.

"Cleanliness is poor"
Cheri V, 17 Avril 2017

The bathroom floors and carpeting were dirty and not mopped. They did come in and Clean after I requested it, but the tile was still visibly dirty. I cleaned the tile myself because it was just too sticky. Breakfast is average. Location is good.

"Excellent"
13jefferyh, 17 Avril 2017

Great breakfast awesome... I travel a lot hotel it is older but what is not on route 66. This is the period but very well maintained. We will with out any question go back to this establishment as the rates were very fair quality of the over all experience excellent.

"Great value"
lindalee m, 27 Novembre 2016

Not exactly the Ritz but our experience was very good. Clean rooms, lovely staff, decent breakfast, everyone willing to help with any requests. Location not bad, not in the little town itself, but just a few miles down the road from the historic downtown.

"best place to stay."
Norman S, 26 Novembre 2016

traveling to New Mexico this was the best stay and the most comfortable and affordable place to stay. great rooms and great Breakfast quite and the staff was always very helpful.I love this place. rail road was across the street but did not hear it.

"Pony Soldier Inn and Suites, Flagstaff"
Tome M, 25 Novembre 2016

Hotel was very nice, Breakfast was good. Room was comfortable and close to an exit which makes it easier for my husband. Only problem was a glitch in the Bestwestern site, kept telling me all the hotels were booked so I had to call instead of booking online. I would stay there again.

"Great stay minus the breakfast. Plan on not eating here."
Justin O, 23 Novembre 2016

Great place to stay. Breakfast items need to be addressed. Would not eat here, but the coffee was good. Overall experience I will rate 8 out of 10 for the area and hotel selection. The pool needs some attention as well. Not the cleanest.

"pets and humans welcomed"
Q2218PNjamess, 21 Novembre 2016

great stay for pets, stay in the back of the hotel to get away from the train noise. my dog and cat were treated like they should be . Breakfast was Great. Bacon was served and the food was fresh cooked and the hosts were friendly.It Really made the difference on the final leg of my journey.

"Great stay"
389gregoryl, 20 Novembre 2016

Best Western Pony Soldier Inn & Suites offers a restful and energizing stay. It's access to Arizona's northcentral area provides many opportunities to enjoy the mountains and the Grand Canyon. A must visit for a Southwest USA road trip.

"Great stop"
ChristineNH, 19 Novembre 2016

On my way from Route 66 to Colorado, had to find a place to stay the night. Luckily, I found this little gem. The hotel was almost booked up, and the only room available was a pet friendly room, which was fine with me. It was clean and quiet. The employees are friendly and helpful. The breakfast was complimentary and better than your average complimentary continental breakfast. I didn't use or view the pool, I did see the pet relief area and thought it was very nice and well kept. I recommend staying here if your in the area.

"Cali to Virginie"
User, 17 Novembre 2016

Breakfast was good. Pool was dirty. Room nice. Construction ongoing. Price was fair. Had good dog area for potty runs. Even had potty bags. Not much to see on a walk. Parking was easy. Lighting okay. Luggage cart had flat wheels. Hard to push, if loaded down.

"Undiscovered Gem!"
FlyingRook, 16 Novembre 2016

One of the best places to stay in Flagstaff! Centrally located and remodeled to perfection! This place has everything including budget friendly rates and an indoor heated pool and spa! The rooms were super quiet - must be well insulated! I didn't hear any trains nor the boys next door! The morning breakfast was wonderful with real hot food! I will stay here again and will stay here when visiting Flagstaff on my personal time. And the staff is so helpful and friendly, it felt like I was checking into an intimate B&B. Super impressed!

"Seeing the southwest"
occasionaltraveler47, 15 Novembre 2016

Room was large with creaky floors, bathroom sink that needs unclogging, toilet made for person shorter than 5 ft. Exhaust fan in bathroom very loud.Staff was very friendly and breakfast was good. Good location close to 2 restaurants that we walked to. Lousy view from window from our 2nd floor walk up. No microwave.

"Like New!"
Linda M, 13 Novembre 2016

This Best Western was older and the rooms were relatively small. However, they were recently redecorated and felt like new. The shower and towels were very nice, and the beds extremely comfortable. The only drawback was that it was on a very busy road and right next to the train tracks. I was worried about the noise, but didn't hear a thing all night! Also, the breakfast was wonderful--sausage, gravy, eggs, potatoes, fruit and much more! The breakfast room was very large with several TV's and plenty of tables. We stay at a lot of Best Westerns, and this was a nice surprise!

"Exceeding Expectations"
Bill H, 13 Novembre 2016

My wife and I are from Prescott and had some business to tend to in Flag and didn't want to drive back home at night. So we were looking for a clean inexpensive room for the night. This property although older, was clean and the room had modern touches. The morning breakfast may very well have been the best hotel continental breakfast I ever had. This is my new Flagstaff stay from now on.

"small room"
sunfired_, 12 Novembre 2016

Michaela at check-in was great. Process went smooth. I asked for recommendations for eating and where she sent me was pretty good. The room was pretty small and the bathroom even smaller. The room was also showing it's age. The place needs to be updated. Other than that, it was ok. And since I travel alone it was good enough for me. The breakfast buffet was fantastic!

"Flagstaff Best Western"
Desertdocent2012, 10 Novembre 2016

King suite with 2 bathrooms and 2 rooms. Second room had pull-out bed with a terrible mattress that needed to be replaced. Its adjacent bathroom was handicapped equipped which was great Good lighting for both rooms Unable to set heating unit on auto so had to run all night making one room hot. Room had refrigerator but no freezer in it so they accommodated us by putting our ice in another location. Breakfast was included--eggs, sausage, toast, sweet rolls, cereal, juice coffee, tea, hot chocolate, yogurt, fruit Staff very helpful so we hope they fix mattress soon

"Great overnight stay in Flagstaff on route 66"
glena878, 09 Novembre 2016

This hotel had everything we needed for a relaxing and comfortable stay over on route 66. Large, clean and bright king room with separate sitting area. Very friendly and helpful staff, great breakfast in pleasant and large dining area. Although the hotel is not located in downtown central area, there are restaurants close by and the route 66 walkway with historic info is across the street. Would stay here again and highly recommend it.

"A diamond in the rough"
tiggerasu, 08 Novembre 2016

When you pull up to this place, it doesn't look like much. It's an older property, and it shows a bit on the outside. However, once we stepped inside, we were impressed. We arrived late and the ladies at the desk were friendly and sweet, and there was hot coffee ready for us in the lobby. When we arrived in our room, my husband declared it the nicest Best Western room he'd ever seen. They've done a nice job of updating the rooms. It was clean and had everything we needed. The breakfast wasn't amazing, but was in a nice room and provided bacon, eggs, potatoes, and breads. The only negative at breakfast was the sad canned fruit, which we skipped. This place is a bargain, and a great option if you are passing through Flagstaff.

"Excellent property at western edge of Flagstaff, AZ."
christinacE8141CA, 07 Novembre 2016

I stayed two nights at the end of October 2016. I had a wonderfully situated room and the location of the property worked very nicely for me. I visited several national monuments to the west and northwest of Flagstaff so driving was very easy. If you like to be in the city center then you may want to look for another lodging.

"Lovely hotel, in beautiful Flagstaff"
1066RA, 06 Novembre 2016

We stayed at the Flagstaff Best Western Pony Soldier Inn for two nights as part of our Route 66 adventure. Flagstaff is a beautiful place, nestled under the San Francisco Peaks and the hotel was great too. The room, 215, had two huge beds, with modern touches. It was a very quiet room too. Parking was free and right next to the main hotel building. The hotel served breakfast in a large separate annexe and the choice was great. Lots of fresh food, on a great turnover. We walked along to the Fat Olives for a meal one night (excellent!) and then virtually next door to Miz Zip's (a real diner feel) on the other.

"Friendly and quiet"
Kroeber, 05 Novembre 2016

We were quite frazzled (by United Airlines) upon arrival, but the friendly and helpful front desk staff told us where we could eat in the neighborhood. The rooms were buffered from any traffic noise; American breakfast was good. The matresses were very firm and I was pleased that there were two luggage racks (I am surprised at how rare this is!).

"Great place to stay"
Deanna S, 24 Octobre 2016

We chose this hotel on the fly and very glad we did. The staff and quality of the hotel was one of the better ones we have stayed at in the western states so fare. We will return to Flagstaff for sure.

"Wonderful hotel "
aabi_13, 22 Octobre 2016

My son and I stayed at this property for 2 nights. We had a great stay. The first night we arrived very late and the way we had made the reservation was a little bit confusing; yet, the night auditor was very courteous and resolved the situation with absolute professionalism. The room was very clean and comfortable. Breakfast was great. You occasionally hear the train sound but it is not that loud or bad. The place is also close to a number of restaurants.

"Older, but nice, and Great Breakfast"
tgrier, 22 Octobre 2016

I travel for business a lot, but I have pretty relaxed needs: a firm bed, pool area with hot tub, and a nice breakfast. This place is older, but seems clean and pretty well-maintained. The pool area needs attention: very old and worn. But the hot tub is great: right temperature, and good jets. The room was clean, comfortable beds, great shower. The free breakfast was among the best I've enjoyed: hot eggs, potatoes, sausage, fresh fruit, and other goodies. I see some people complain about train noise. There are a lot of trains going by... but they weren't that loud, and didn't disturb my sleep.

"Nice if traveling with your dog!"
Sharon H, 17 Octobre 2016

Nice hotel on the east side of town. We have stayed here before and brought our small dog with us this time. They have a nice, grassy pet area to let your dog do their business. We stayed in the king suite which was a plus. The bed was real comfortable and the room had two bathrooms! The complimentary breakfast was ample and the room could accommodate a lot of people and not feel crowded. The only issue was they put us on the second floor with no elevator. My husband is disabled, so it was a struggle for him.

"Best Western Pony Solder, Flagstaff, AZ"
SharonandJuan, 12 Octobre 2016

We spent one night at the Best Western Pony Soldier in Flagstaff and would not stay there again. Although the room was clean, the bed comfortable and the complimentary breakfast very good, the room was small and there was no table for our laptop. Our room was on the second floor and without an elevator we ended up leaving our suitcases in the trunk of the car and carrying items to the room as needed. What was worse, the traffic and train noise was extremely loud and continued all might. For the price, it was not worth it.

"Small and costly"
Willaim H, 09 Octobre 2016

We have stayed at over 30 BW's in the last year and found this one to have the smallest rooms. The breakfast was typical BW type only it seemed to lack any flavor. The staff were very professional and helpful and the room was clean and well equipped. We felt that at a price of over $200 a night it should have been more.

"Arizona Adventure"
Jimdarmarsh, 09 Octobre 2016

The hotel is nice but the room was very small. The bed was comfortable but we could have used a more significant blanket. Food for breakfast ran out and was not replenished after 9am even though breakfast went to 9:30. Need to stay in one room farthest away for the main road as trains are real loud! Breakfast room is large with plenty of sitting area.

"What a dump"
wmbarnes189, 08 Octobre 2016

Second rate hotel. Customer service is a disaster. They explain problems off saying it is a problem with corporate. No accountability. Go somewhere else. They asked me to say more, so the front desk was rude. Completely a disaster.

"Two nights, enjoyed..."
GBishome, 07 Octobre 2016

On arrival at the BW Pony Soldier, we were a bit skeptical, as this looked like an older facility [it is], but it turned out to be clean, crisp and well maintained. We were well received at check-in, and were offered an upgrade [happily accepted] because I am a Platinum BW member. There is no elevator in this hotel, so if you were given a room on the second floor, and had mobility issues...it could be worth asking for a different location. The room was awesome - a large, double sized room, with two bathrooms...we took full advantage of it. We slept comfortably - and in the morning, were treated to a delightful, included breakfast - which was actually served in a separate building - extremely clean, bright and well maintained. The food was excellent and the lady who maintained things seemed to work hard to keep it so. We spent two nights at this BW and were quite satisfied with the facility. Only complaint came from an outside source...inconsiderate tourists [foreign] on a bus tour, who seemed to feel the need to shout back and forth at each other at 0600.

"MR AND RR"
Mark R, 07 Octobre 2016

We asked if we could upgrade from the Queen we had reserved and the associate working the front desk got us a very good deal on a King Suite. Included breakfast was very good…Room was very clean and roomy and the King bed was very comfortable…Parking lot was well lit for security…I asked if this was a safe neighborhood and she said it was…Trains go by right across the street but did not bother us…Overall our stay and room were very nice..

"Nice place, rooms updated, very good breakfast"
Susan M, 03 Octobre 2016

This was our second stay here and I will stay again when in the area. It seems to be an older hotel bacause of the narrow doorways, but the rooms are updated. The room was very clean and it was nice to lay in bed and have the sheets and pillows smell fresh and clean. Nice sized rooms with desk/chair, two queen beds and a chair with an ottoman. Very quiet which made it nice for a good night's sleep. The front desk staff were friendly and helpful. The breakfast was very good, actually quite impressive for a hotel breakfast. Could not have asked for anything more.

"Good value for the money"
Lynn H, 02 Octobre 2016

The appearance of the hotel and the decor wasn't absolutely fantastic but it was clean, the breakfast was great and the staff were professional and helpful. It's a good choice for a quick stop for travelers.

"NAU visit"
Anne K, 01 Octobre 2016

Really enjoyed our stay. Breakfast was good and open til 9:30am. The bed was very comfortable. Our king suite had plenty of room (bathrooms are a little tight, but with 2 we saved time getting ready). BW is not walking distance to NAU and a little more pricey, but we were able to use a promotion that I earned with BW.

"Fantastic!"
Patronking, 01 Octobre 2016

Slept great on their King bed; large room with quality amenities; comfortable furniture; Solid WiFi connection; superior breakfast selections; friendly staff; reasonable price. We could ask for nothing more!

"Great Stay"
274gerard, 01 Octobre 2016

Stayed at this hotel for three nights while visiting the Grand Canyon and other National Parks in the area. Excellent experience. Very helpful and pleasant staff. Good hot breakfast. Would recommend to anyone.

"Passing through Flagstaff"
karenrT2557ZT, 30 Septembre 2016

Fine choice for a hotel and good location. Breakfast is in a separate structure - one of the best free breakfasts I have had. Pool is also in a separate building (did not use). Room was upstairs and, while not large, was adequate and comfortable. Good bed. Be aware that there are few restaurants within walking distance. I went to one (Chinese restaurant) close by but had to walk in the dark and while I was assured the area is very safe it felt a little uncomfortable. Better to drive to a restaurant for dinner.

"To the rescue"
Frederick T, 28 Septembre 2016

We have adopted the practice of staying at BW Pony Soldier whenever our travels bring us to Flagstaff. The breakfast is very good. The staff is friendly and helpful. On our last stay, after breakfast, we were unable to get back into our room to retrieve our luggage and get going. (Magnetic key may have been affected by being in my pocket next to iPhone.) Desk clerk immediately and courteously devoted herself to solving our problem efficiently and speedily. No time lost. On our way rejoicing.

"Ancient and out of date"
pat t, 28 Septembre 2016

Everything outdated No bars in tubs for handicapped people Vents in exhaust fan full of dust The staff was friendly and helpful but I wouldn't stay here agaiin Trains go by every 15 minutes all night long making sleep difficult

"Large suites"
Mary W, 26 Septembre 2016

Clean, comfortable rooms. Park by rooms. Friendly desk staff. We got a king suite, with two bathrooms, two flat screen Tvs, fridge, and microwave. Suite also had a easy chair, sofa bed, and desk. Strong WiFi. Good water pressure. Ok towels.

"Friendly Staff"
Josie P, 26 Septembre 2016

This was our 2nd time staying here while visiting our daughter at NAU. I tried to change our reservation after our 1st time here but could not find another hotel room due to it being family weekend. The first time we stayed we were on the bottom floor and could hear every footstep above us. The walls are very thin, the train goes by every 1/2 hour. Bring ear-plugs! The room could definitely been cleaner and I think an upgrade to the pillows would be a plus. Before our 2nd time stay I called the front desk to make sure we had a top floor and a quieter room. They were very accommodating and this room was definitely better! No elevators, but that was not a big deal to us Full breakfast in the building next to us was pretty good, lots of variety. I do think that the breakfast should run until 10:00 am rather than 9:30 on weekends. Overall not bad but due to the noise we will not be staying here again.

"Large, clean rooms... but no elevator"
George F, 25 Septembre 2016

The most impressive thing about this hotel was the size of the rooms! We walked into a bedroom and living room arrangement with TWO full bathrooms... for just my husband and me! There was also a TV in each room. The two rooms were connected by an open area. The room was also very clean and the king-size bed was extremely comfortable with plenty of pillows. One of the drawbacks was that there is no elevator, and we were placed on the second floor. We don't travel lightly, so we had quite a bit of stuff to haul up and down the stairs. The front desk person offered to help us, but then never showed up to help. The traffic flow around the hotel is weird, too. The cars are pulled in at a slant the same way on both sides. Another nice thing about the hotel is that the breakfast area is really large, and is actually located in a separate, but close by, building. They had quite a few selections for breakfast, including hot items such as pancakes, eggs, and sausage. It is very close to I-40. (But be careful if you are using Google Maps to get there. It took us in a really weird direction.) Overall, it was a great hotel and we would stay here again.

"Across the street from rail line"
jackiesD8887VY, 23 Septembre 2016

The problem is the proximity of the building to the rail line that is extremely active all night. There were no problems with the staff, the building, the facilities, or the price. The breakfast was first rate and the young lady who checked us in suggested a great restaurant next door to the hotel.

"Nice Large Roooms in an Older But Well Maintained Best Western - Flagstaff, Arizona"
mini, 22 Septembre 2016

We stayed for one night at the Best Western Flagstaff. Its a very well maintained Best Western with large rooms. The thing that happily surprised me was that we had two rooms (bedroom, sitting room) and full bathrooms as well. The king size bed was super comfortable. There is a TV in the bedroom. There is also a large sitting room with comfortable couch, desk, TV. We found it nice and it it would be great for solo travelers to families. I liked it that they had very nice local photos (Grand Canyon, etc) in the rooms. I also liked it that the power outlets for all the electronic needs today was very nicely placed. The breakfast room is one of the best I have been at for a Best Western. It had lots of seating with comfortable chairs and tables. They deliver a local morning paper to one's room that we read during breakfast. Its great that its local news. The breakfast was awesome with hot and cold items. There was eggs, potatoes, biscuits with gravy, and good sausage. There were pastries. There was juice, coffee and hot beverages. The fruit salad was awesome and healthy. They had yogurt. And there was a lot more.....So plenty of food for all. It was good. The place is a two floor Best Western. One note is that they only have stairs so if any mobility issues do specify to stay on the first floor. We stayed on the second. There is a patio to sit outside and look towards the mountains as well as a swimming pool. The staff is friendly, efficient and awesome. A shout out to housekeeping for keeping the rooms. Its on a main road (Route 66). It was an easy drive to get to places such as the historic downtown area and Lowell Observatory, where we went for the night program and awesome viewing through the telescopes. Parking is free.

"Pleased"
Sharon L, 21 Septembre 2016

I have nothing bad to say about our stay other than when we arrived, the building had a seventies look, and I thought I had made a terrible mistake. I was wrong! The rooms are modern, clean, and comfortable. The beds were also quite comfortable. Breakfast was a combination of hot food, fruit, danish, cereals, yogurt....almost anything you could want. We had an enjoyable stay here.

"Overpriced for an old hotel"
lovegoodfood899, 20 Septembre 2016

I understand Flagstaff is an expensive town for hotels but to pay over $200.00/night here was way too much. The hotel is very old...their lobby computers were so slow had to give up trying to use them. The free breakfast was good...the bed was very comfortable & the room was clean. We stayed in a suite which was large...looks like it use to be 2 normal rooms they made into 1 suite as it also had 2 bathrooms.

"Nice place for one night"
SNG56, 19 Septembre 2016

Clean, friendly staff. Room a bit on the smaller side but not a problem for us. Great hot breakfast which we appreciated as we were fueling up for a long hike. A bit away from the main area but Salsa Brava, a great restaurant is right up the block.

"Best Western Flagstaff AZ"
Edward B, 18 Septembre 2016

Good option from the crowded 198 exit hotels. The hot breakfast was very good. We tried other hotels prior to going to the Best Western. So, do your self a favor and stop at the Best Western first. Enjoy!

"Excellent customer service."
Deborah B, 18 Septembre 2016

Customer service was outstanding. Somethings were not wheelchair friendly: breakfast items out of reach, extremely steep driveway and walkway for wheelchair; bet too high for ease of access. Good value

"Nicely renovated, clean, and quiet"
RetiredBoomer2011, 18 Septembre 2016

Our second stay at the Pony Soldier Inn was even better than the first. Our king suite was the size of two rooms, with two full bathroom areas, a sofa bed and 2nd TV in the second room. Breakfast is served in an adjacent building with plenty of seating and a staff that kept everything hot and freshly refilled. The trains don't use whistles at night, so there is no more noise than the cars on route 66. If you're traveling with a family or just want a lot more room to spread out, get a suite. It's well worth the price.

"Great value!"
harv2u, 16 Septembre 2016

If you have the time to drive one & a half hours to the Grand Canyon then this place is a great value to stay at. This is an older location that has been refurbished. The room (king suite) was spacious. It was looked like 2 rooms at one time that was made into one. It has 2 bathrooms and a large sitting room, with 2 TV's, one in the sitting room and one in the bed room. The breakfast area was the largest I have ever visited. It is in a totally separate building with both inside and outside sitting. There was a paper at every door in the morning. The staff was friendly and helpful.

"Best Best Western Experience-Sept. 2016"
James D, 10 Septembre 2016

This was by far the nicest Best Western we stayed in during our two weeks on the road. It was lovely to have the sitting area as well. Blue spruce tree to enjoy, a fireplace lit for morning breakfast, and kind and helpful staff.

"Great Best Western on route 66!"
Lubiere, 10 Septembre 2016

Booked with BW on points. Otherwise, it would have cost me close to 200$ (Labour Day weekend). Normally below the 100$ mark. This hotel is old school motel, refurbished for the 21st century. The lobby appeared well renovated. Check in was very friendly. Was provide a room at the back, on the 2nd floor, away from the traffic (and train) noise. The room was large and well appointed, clearly renovated, 2 good double beds, new furniture, fridge, microwave, large LCD set with plenty of channels, free wifi. There is a pool and jacuzzi, located in an enclosed area (so i guess this is opened year round). There is no gym here (mind you, if you come to hike, no need for it). The breakfast area is in another building, and is also renovated. Excellent selection of food, with biscuit and gravy, sausage, HI Express pancake machine, fruits, yogurt, scrambled eggs, etc... Plenty of parking. Uber will set you around 8$US to go downtown. Overall, recommended.

"Great Place to Stay in Flagstaff"
Marie C, 10 Septembre 2016

The Pony Soldier Inn was a great, pet friendly spot. The rooms were clean and the staff was friendly. The location is about 3 miles from the main downtown area, but that is not a bad thing. We will absolutely stay there the next time we are in the Flagstaff area.

"stay at best western"
Robert L, 08 Septembre 2016

the place is clean and comfortable. the staff was very knowlegable of the surrounding area for food and fuel. nice surroundings mountains and scenic areas to see. anyone t hat stays there is in for a nice stay.

"Horrible Experience"
Herbert L, 07 Septembre 2016

Terrible customer service. Was rudely treated by front desk staff. No greeting; simply asked if we had a reservation. No elevator service to second floor. Had to leave suitcase in car (we'd been traveling for a month). When asked, would not give us a room on first floor. No one offered to assist us in getting luggage to second floor. Room dark and dreary--old--needs makeover. TV did not work in bedroom. Would not recommend. Horrible experience.

"Nicely upgraded and terrific breakfast!!"
Marymclv, 07 Septembre 2016

We have stayed at this property numerous times as we get BW points. We stayed recently as our daughter started at NAU. They have upgraded their rooms very nicely, at least the one we stayed in. The breakfast area has been completely upgraded and is very nice. I think their breakfast, which is included in the room stay, is one of the best! It goes way beyond a continental breakfast. They offer eggs, bacon, potatoes, pancakes, fruit, coffees, juices, yogurt, cereals. What a great deal! I would highly recommend this place.

"Pleasant experience"
Sharon K, 02 Septembre 2016

I made the reservation directly with the hotel online, and chose a King room. The site stated it was on the second floor, but did not state that there is no elevator. My partner then noticed in the AAA book that there is no elevator. I called the hotel directly, explained what I had done, and was given a King Suite (which is on the ground floor) at no additional charge. That, to me, is real customer service! The people were pleasant and helpful and the hotel was clean and in good repair. They are, however across a 4-lane road (Rt 66) from train tracks, with trains running all night, so anyone who is a light sleeper may have a problem.

"Modern hotel room, good breakfast included"
Priscilla H, 31 Août 2016

We spent the night here, to be picked up in the morning for our van tour of the Grand Canyon. The room was fine - good mattresses, plenty of hot water - and the air conditioning worked well although it was a bit noisy. There was a surprisingly good breakfast included in the price of the room, with quite a few hot and cold offerings. We were all well satisfied! Best of all, the staff was very gracious in allowing us to leave our car in the parking lot while we went off for the day.

"Please pass up"
63mossy, 31 Août 2016

The breezeway we entered from was AWFUL...dark, dirty entry to a dismal, tiny room, the bathroom tinier. Bed was terrible and air conditioning kept us up all night. We expect clean and fair service for what one pays and this certainly was not worth 125.00 per night. Awful facility BW... the breakfast was quite good, but cleanliness, bed, bathroom and air conditioning overshadowed..

"Pony Soldier Rocks!"
DoubleD_phx, 28 Août 2016

This was our 2nd time staying at the Pony Soldier Inn, and it was fantastic both times. Very nice desk staff, accommodated our request for a different room location graciously. Great breakfast, well stocked and nice large room. There was even a Sunday paper outside our room in the morning. Nice touch! Do keep in mind that the train tracks are nearby and it goes by frequently. However, it's just the rumble, no horns or bells, so not a big issue for us. The room was very nicely appointed and modern.

"Horrible!"
Kat C, 23 Août 2016

The rudest staff I have ever dealt with in my life! (NO exaggeration) HORRIBLE hospitality. I got a suite and it was the only room they supposedly had available. Found the room FILTHY & outdated. A/c did not work properly due to build up of dirt and fan in bathroom was same situation. Front desk never answered phone so I kept having to go up front. No shampoo, conditioner or other personal amenities filled or left. Asked front desk to take care of at least 3 times- was ignored. Asked for extra pillows and manager just gave me attitude as she gave me 2 extra (for a room with three adults and only 3 small pillows to begin with. ) when I asked for more as I am disabled and need good back support when I sleep was told that is all they had. Paid for two nights up front and so was stuck, no refunds, not even a discount offered. No one ever came to clean the room which obviously had NOT been cleaned or stocked after previous guest other than the bed made. It ruined what was suppose to be our first family vacation in years. We had intended to stay in the Flagstaff area a week but ended up going home after second night we were so hot, tired and plain miserable. Breakfast was disgusting. They simply did not & do not care.

"Quiet and Comfortable Stay."
Lawrence R, 23 Août 2016

This is a quiet and great place to stay when in Flagstaff. It is close to the mall, university, Walmart and many family style restaurants. Far enough away from Highway 40 so you don't run into Pan Handlers. I first stayed in this hotel in 1978. It has been continuously upgraded since that time. The breakfast room is much larger than most hotels. The rooms are spacious and well appointed. Two room, two bath suites are available and very comfortable. The indoor pool is nice and available year round despite the 7000 altitude.

"Good Night's Stay"
LadyJLasVegas, 20 Août 2016

We stayed here just 1 night on our way home to Las Vegas. They upgraded us to a double Queen from a Queen, which was nice - not to quibble, but if we booked into a room with 1 bed, why would we want 2 beds? The room was clean and quiet. We didn't take advantage of breakfast, since we left before the 6:30 start, but they had To Go bags at the desk for us, which was nice, and coffee, of course. Desk staff were helpful and got us into the room promptly and efficiently. Happy with our choice.

"Okay"
Kirby P, 16 Août 2016

Stayed one night on the way home in Route 66 from California to Tennessee. Older hotel that is in pretty good shape. Room was small but updated. Bathroom was really small with a sliding glass door separating it from the rest of the room. Beds were really soft. A little too soft. Had a/c set on 68 and still got warm. Staff was very friendly and professional. Breakfast was in separate building and was very roomy. Breakfast was good except for the biscuits. Stayed downstairs and could hear the people upstairs walking or jumping all night long. Not the best BW that I've stayed at.

"Fantastic Stay!"
Ivy M, 15 Août 2016

I love staying at the Best Western Pony Soldier. Everyone on staff- from front desk to housekeeping are phenomenal. Comfy beds, extremely clean, and lots of room! I will book again- I frequently travel for business, but stay here for pleasure as well.

"Not a good value for a hotel that looks old"
Carla C, 15 Août 2016

I stayed at several Best Westerns this past month, I paid double compared to the other BW. This hotel looks dated and my room looked like alot of repairs have been done. The tub was clogged which I reported to the staff. The staff is very courteous and friendly The breakfast was great.

"Great Hotel, fantastic breakfast!"
Vincent K, 15 Août 2016

The BW Pony Soldier is one of the best BW hotels I've enjoyed. Friendly, helpful staff, and a really terrific, high-quality, plentiful breakfast in a roomy building on the property. My only disappointment was the traffic on Rte 40 hinders a left turn onto the property. But it's doable.

"Good Experience"
geni38, 09 Août 2016

I have used this hotel numerous times through the years. Our previous time the hotel was undergoing complete renovation. Even then, the staff were friendly and attentive to any needs we had. This last trip the renovations in the areas where we were had been completed and were very nice. The suite we were in was extremely comfortable with two bathrooms. The furnishings were tasteful and the bed very comfortable.

"Flagstaff Trip"
Daniel M, 09 Août 2016

I very much enjoy staying at this property. The Internet is fast and free. The breakfast seems to improve every time I stay and is a real breakfast with both continental breakfast items and items such as bacon and eggs. The property has recently been renovated. The rooms have coffee makers and free coffee and water. The hotel has a pool and hot tub and the hotel provides free newspapers.

"Nice hotel, not sure what it's name is referencing"
Steve L, 07 Août 2016

Stayed here to visit Grand Canyon next day. It was worth driving a bit to get the lower room rate. Room was comfortable and had modern decor. Bring a power strip though, not many spare outlets to be found in the rooms. Quality of beds was good and everything was very clean.

"Amazing!"
Miriam D, 03 Août 2016

I was traveling with my mom, grandpa, and our two dogs, one of which is a puppy. Grandpa needed a wheelchair accessible room, which they provided. It was very large room with two bathrooms. The staff as very friendly and helpful. The breakfast was excellent, thanks to one of the staff, Santana. Along with the other worker, they kept the food or and full text entire time. I've been on the road traveling since early June and this was by far the best place I stayed.

"My experience"
Alex M, 01 Août 2016

We like visiting you guys when we are in Flagstaff. My son loves the pool and the breakfast. Many times we have stayed with you in the past year. We were on the road and didn't have a place to stay. So I called my wife , who was at home and she booked a room over the phone for me and my son. They had a room so we were able to stay with you guys. For breakfast at the time you had a waffle maker. My son loved that experience. So we went out and bought a waffle maker. So this last time we stayed with you you didn't have the waffle maker, you had the pancake maker. Well my son loved that too.

"Excellent Stay!"
scoutnjem, 31 Juillet 2016

This hotel is completely remodeled inside and it feels brand new. The rooms are large, attractive, modern, and extremely comfortable. The beds were so comfortable, it was hard to get up! Their breakfast is one of the nicest I've seen - everything you could possibly want - eggs, bacon, biscuits and gravy, pan roasted potatoes, fresh cooked oatmeal (not dry packets), a variety of fresh cut fruit, a pancake machine, and they even have almond and soy milk in addition to all the regular offerings. Also, delicious breads and pastries. I appreciated lots of small, careful touches that really add up: a new mini fridge in the room, plush towels, lovely bedding, and even the extensive offerings in the vending machines make this our go-to home away from home every time we go to Flagstaff!

"Better Than I Expected "
createandcapturelife, 31 Juillet 2016

Checked in for 2 nights while traveling Route 66. Staff was nice, breakfast was okay (about 3 out of 5), great pet area with grass and even a little fire hydrant. Bed was comfortable, room was out of date but clean. It was easy to find and parking near our room was convenient. Internet was very slow. Overall it could use some updating but was comfortable.

"A Fagstaff Gem"
JR2U, 31 Juillet 2016

Traveling with a rescue dog from Dallas to CA stopped at this "pet friendly" Inn and we were VERY impressed, Great area to take your pet, clean grounds and rooms. You can not miss the breakfast it is the best I have had in all my travels. Do not miss this Inn if a stay in Flagstaff is in your travel plans.

"Not too impressed with rooms"
Amanda G, 29 Juillet 2016

This hotel has a very good location. There was very limited parking and the rooms were just okay. There is no elevator here so make sure you pre-plan for that. The carpet in the room was very thin and it actually hurt my feet to walk on. Looks like they recently remodeled the rooms but it looks rushed and there was a lot of things still wrong. The room was noisy as the walls were thin but the bed was very comfortable. Breakfast the next morning was very good and well stocked. Breakfast staff was very friendly, can't say the same about the front desk staff.

"Best Western Flagstaff – Another Brilliant Link in the Chain"
Greg B, 28 Juillet 2016

The Pony Soldier Inn is near perfect in terms of service, comfort and economy. It is very popular with families. Everything is spotlessly clean and staff members are unfailingly friendly and helpful. I have stayed at several Best Westerns and find there is a high standard of hospitality in all their hotels. Here at Flagstaff you have a nourishing breakfast included in the room rate, free Wifi, a pool, a business centre, daily newspapers available and free coffee and water in the lobby around the clock. My room had two bathrooms and all the facilities a guest might need (iron, ironing board, hair dryer, microwave oven & coffee-making kit). The Pony Inn is well located: on Historic Route 66, about ten minutes' drive from downtown, with stores (eg. Walgreens) close by. There is also a good restaurant five minutes' walk away – a traditional 1930's highway café with excellent food at competitive prices. My only suggested improvement to the hotel is a shuttle bus to town.

"Very Good Hotel"
Felton R, 24 Juillet 2016

The room was clean, no smells, everything is up to date, the breakfast is good, they give you several selections to select from. The food locations are in good locations. The staff was very nice and the hotel is located in a good location.

"Passing Through"
ElizabethCCC, 22 Juillet 2016

Cons: Wrong side of town b/c near RR tracks. Building is old, breakfast & pool n/ another building. 2-story's & no elevator. Bed pretty soft, no microwave, no fridge. Pros: Nice shower & towels. The best thing was we got 2/ walk 2/ one of our favorite Triple D places "Salsa Brave".

"texas road trip"
Dan R, 19 Juillet 2016

good value for the money. No elevator, realize this is a older hotel that appears to been really taken care of and updated regularly. Very good breakfast selection, best I saw on this extended trip. Not close to downtown 4 miles to center of old town Flagstaff,

"grand canyon vacation"
Virginia Z, 17 Juillet 2016

the staff was very friendly, the breakfast was great, love the biscuit and gravy. the room was very large and comfortable loved that there was a couch in the room so after a long day at the grand canyon we could relax

"Always enjoy our stay at Pony Soldier"
eileenj984, 17 Juillet 2016

We have only had good experiences at this hotel when we come to town to visit family. The hotel is always clean and the rooms are very comfortable. The staff is always helpful and friendly. Can't beat the free breakfast.

"good"
lindapZ4062SE, 16 Juillet 2016

Had a great stay. Just starting out road trip will be staying at 7 different Best Westerns. All across the mid west and western states. Love the weather up in the pines. Smells so good. Enjoyed the breakfast, nice to not have to leave the hotel, just go downstairs.

"a comfy room..."
G. K, 15 Juillet 2016

if your looking for a comfortable clean room, helpful staff, and a reasonable price, this is the place. situated in a prime location; surrounded by places to eat, car care and a quiet area makes this Best Western perfect. and the complimentary breakfast is very satisfying before getting back on the road...

"Best Hotel"
Audrey J, 15 Juillet 2016

The Best Western Pony Soldier Inn in Flagstaff AZ was the best place to stay. The staff were welcoming and very down to earth nice. The hotel recently completed a remodel, we stay here a lot!!!! We got the best nights sleep. The reclining chair was so comfortable. The pool was awesome and our room had easy access to the pool and breakfast area. We will definitely come back soon!!!!

"Great deal for the money!"
Rosemary J, 11 Juillet 2016

Great staff, full hot breakfast, quiet rooms; This is also within walking and/or uber distance of local fun spots to visit! Highly suggest it for a family vacation. We registered from our car via phone and checked in ten minutes later without any problems.

"Good price. great breakfast. Welcoming staff"
Appybud, 07 Juillet 2016

Nice hotel for the price. Beds are comfortable. Only issue is at sunrise the curtains are not very dark and sun blasts thru the window. This was also a great location if you have a tour pickup for the Grand Canyon.

"Perfect for us-three times!"
ann h, 06 Juillet 2016

The Pony Soldier Inn in Flagstaff has been great for us 3 times! In 2014 we used it as an over night after the Grand Canyon on our way to the Petrified Forest and Painted Desert. We returned there that evening and prepared for our return. Great location for us, convenient highway access. This year it was our first (of 13) overnights on an extended vacation. Clean, friendly and comfortable for us! Yes, we would return and we would reccomend!

"One of Flagstaff's Best Hotels"
Deborah L S, 05 Juillet 2016

Overall, this hotel was nearly perfect - clean, nice staff, and nicely appointed rooms. I didn't have a reservation, and they were quite busy, but managed to find me a very nice room, shich didn't require my attempting to go up a flight of stairs (I recently had back surgery). Their free hot breakfast was one of the best I've ever found at a hotel! I would definitely stay here again!

"Great stay, good breakfast!"
arkolski, 04 Juillet 2016

As we've come to expect, our stay at this Best Western was great. The rooms were clean, the beds very comfortable. Our suite had two full bathrooms, so our daughters had their own - no fighting for the bathroom with three other people. The complimentary breakfast was wonderful. Staff was very pleasant and helpful.

"Older Property but Updated, Well-maintained; Outstanding Staff"
kcirbodmot, 04 Juillet 2016

Property is older but shows extensive renovation and updating efforts. Staff was outstanding in every interaction. Very nice pool/spa area in separate building just 100 feet or less from main building; breakfast served in adjacent building (perhaps a former restaurant). Very good breakfast selections including real scrambled eggs, meat (sausage links one day, bacon the next), bread, bagels, pancake maker, all cold breakfast options. We were in one of the smallest rooms available, yet it was big enough for the 2 of us and had definitely been updated and well-maintained. Good location.

"Great stay"
Mrfixitjim, 03 Juillet 2016

This is the best "Best Western" in the chain. The employees were extremely helpful , the place was very clean. And the breakfast is by far better than any other Best Western I've been to. I stay at le 30nights a year.

"Delicious Complimentary Breakfast"
CasualView, 02 Juillet 2016

This hotel is well located just off I-40. Parking is ok but not spacious. The room we were given was quite large and everything worked well. We could not find an elevator but since there are only two levels this was not an issue. The carpet on the stairs, in the hallways and in the rooms needs to be updated. The employees were very polite and friendly. The breakfast room is large with plenty of seating. It only got crowded when members of a bus tour group came in. Being near the Grand Canyon makes Flagstaff a major tourist destination. The breakfast itself was outstanding with many hot items, even the coffee was good enough for two cups.

"Route 66"
steph b, 02 Juillet 2016

Stayed here for 2 nights whilst completing Route 66 Stayed in the suite which was a lovely size sleeps 6 but only 1 bathroom ! Room was clean and tidy but the stairwells were quite dirty and the carpet was worn Front desk were very helpful and efficient There is no restroom or bar in this hotel, if you need to use a restroom you gave to go up to your room- not even one in the pool area The pool is indoors and long and narrow we were the only ones in playing ball with the kids nice enough The breakfast is fine and plentiful Hotel is a short drive to downtown and the downtown area is beautiful full of bars, restaurants, ice cream parlours and shops There is a mall around 5 miles in the other direction The hotel is right on a busy freeway and station The road noise is acceptable but the trains, oh my they are do very noisy and the beep their hooter even at 3am!

"Average"
CoastalLife760, 30 Juin 2016

The rooms were OK, they were clean. The employees at the front desk were very nice and pleasant. The only complaint is the "free wi-fi" was HORRIBLE! It kept disconnecting us, it wouldn't stay connected! The free breakfast was great.

"Couldn't be happier"
sarah_love229, 29 Juin 2016

We are very happy to have stopped here for two nights. The room is clean, comfortable, and spacious with a good size refrigerator. There is a heated pool and the service is good. The highlight would have to be the continental breakfast - it has everything. We were extremely impressed with the selection and quality of the food which included soy and almond milk. Would absolutely recommend this hotel and stay here again!

"TINY"
Bonny B, 28 Juin 2016

The room we stayed in was about half the size of a regular hotel room. Barely room to move. The railroad across the street was very busy, no washer / dryer for guest use, and slow wi-fi. The hotel was clean and they do have a large breakfast room with a good variety.

"Good experience"
charod2014, 27 Juin 2016

This is a nice clean hotel close to everything, indoor pool an hot tub are great. Breakfast are a plus. The Suite I had was really nice, big and comfortable. The staff at the breakfast room was really professional and helpful

"vacation"
John B, 27 Juin 2016

My wife and I spent seven days on the road and at seven different hotels and Flagstaff Best Western was the best. Great room and the best breakfast area had plenty of room for all the guest to sit and enjoy a great breakfast. All for a good price.

"Great Stay"
Grace G, 27 Juin 2016

Although the facility is older, BW has done its very best to upgrade, restore and rearrange the physical facility. Special strength here is the staff. Wonderful to interact with them. Great experience to interact with Native Americans. Special compliments to breakfast room and breakfast staff. Good food, beautifully presented and maintained. Spacious room, attractive arrangement, attentive staff. Passing trains add to the "Flagstaff experience."

"Nice staff and property"
Henry S, 23 Juin 2016

I pulled in there for just one night in the midst of a cross-country trip on business. There was plenty of space to park my trailer (though that might not always be the case). The staff was courteous and professional. The room was clean and comfortable, though a little small for a double. And, as I've come to expect from Best Western a great value. I've almost always had very good experiences with their properties all over the West.

"Great stay"
Laura C, 21 Juin 2016

What a great hotel. Our room was amazing it had two bathrooms in the room (his and hers). Couldn't ask for more. This BW had one of the best breakfast ever had at a hotel. The rooms were clean and everything was in order.

"Right Next to the Railroad"
mom22sons, 20 Juin 2016

The room is clean and smells fresh. The staff is pleasant. BUT . . . The hotel is right across the street from the main railroad track. Trains come through every 20-40 minutes all day and ALL NIGHT. If you stay here, because the price is fair, wear ear plugs, that will help somewhat. Next time we will choose another hotel in the center of town.

"Great mid-level motel"
JeanAtHome, 17 Juin 2016

My husband and I stayed here for Memorial Day weekend recently. The hotel is quiet, clean, and our room was spacious. We were on the second floor and, at check-in, the staff offered to help us with our luggage and heavy cooler, which we really appreciated. There are no microwaves in the room, but there is one in the lobby area, along with tables to sit at. We had brought food that needed to be heated and this alternative worked well, plus we didn't have food smells in our room after we ate. We would definitely stay there again and recommend it to friends.

"Good Central Location"
Yvonne R, 15 Juin 2016

The Motel was suprising quiet as it is next to a main road and the railroad with trains going past at regular intervals. The rooms were clean and the bed was very comfortable. The breakfast was included in the price and it wasn't bad. There are plenty of restaurants nearby if required

"Very noisy"
Charlie G, 13 Juin 2016

We thought the elephants in the room above us were coming through the ceiling-very noisy! At 2am we were awakened by horrible foot prints over our heads, people dropping things on the floor above us and loud door slamming. I've stayed in hotels throughout many trips and have not heard neighbors like this. Do not recommend.

"Well kept hotel"
JeannieBurnabyBC, 12 Juin 2016

Well kept hotel. Pleasant stay, good breakfast, clean rooms. Staff was friendly. A pleasant surprise on Route 66 in Flagstaff. Would stay there again when travelling through Flagstaff. Much nicer than the other hotels in the area

"Recent stay"
Lewis S, 12 Juin 2016

Very clean and comfortable, rooms have been upgraded with all new furnishings. The breakfast buffet is served in a large well appointed dining room with plenty of choices that are very good. Easy access to I-40 and Grand Canyon. Outside shopping and restruants are not within walking distance, must use your auto. Overall a great place to stay overnight or longer.

"Even better than Excellent!"
Helen M, 06 Juin 2016

The work station was located in a corner the living room area. So, it was very convenient. Not in the way, as in many other hotels. The electrical/computer outlets were located on the desktop, so it was not necessary for my elderly self to climb around trying to find an outlet. The bed was very comfortable, too. We had a wonderfully relaxing stay at the Pony Soldier Best Western. Thanks!

"Disappointed "
Charles & M... M, 05 Juin 2016

Room entrance way is narrow opening into an area just wide enough to accommodate the door to our room and the next room. Small, compact bathroom with very little room between the toilet and shower and a short vanity area around the sink. Soap dish was extremely smooth which created a very good seal between it and a wet bar of soap. Very difficult to pry up the next time using the soap. No elevator. Cramped parking area. Plastic keys had to be reactivated every day causing an extra trip to the lobby after a tiring day. "Computer problems". Nightly serenading from the trains on the tracks across the street. And not just once a night. Busy tracks. Another motel in a different area of town has a sign that says "No train noise here". Would definitely consider that motel next time in Flagstaff. Can't recommend the "Pony".

"Better than last time"
P L, 05 Juin 2016

I decided to give the property another try even though my last visit (as described in a prior review) was less than excellent. Best Western is rebranding and the rate was good so I decided to give it a shot. I am happy to report that even though the facility is the same, the exceptionally heavy air freshener smell was significantly better. Additionally, there were no pets in the breakfast area. The front desk staff and the breakfast attendant were outgoing and friendly with wide smiles and "how can I help you" attitudes. Food on the breakfast buffet was fresh. While the property itself is still old, the room we were in was updated and aesthetically pleasing, albeit small. Too bad they don't offer king rooms that aren't king suites (which are much more expensive). To avoid road and railroad noise request a room near the rear of the property which is farthest from route 66 and the railroad that parallels it.

"Excellent, Pet-Friendly Hotel"
arizonamimi, 03 Juin 2016

We very much like to stay at this hotel, mostly because it allows us to stay in comfort with our small dog who travels with us. There is a small grassy section for walking the dog and the room has a tile floor so that spills are easily cleaned up. Plus, the breakfast is excellent.

"Good but a little tired."
Ernest R, 02 Juin 2016

Good reception and friendly staff.Given a room next to the road and railway which didn't bother me too much but may well annoy others as the trains run regularly all night.Good breakfast and nice pool.Could do with a makeover especially in the common areas.

"Old , Tired, Best Western"
john s, 30 Mai 2016

Booked this room based on Trip Advisor Reviews. Disappointed that it is an old / semi run down / needs remodeling hotel. Rooms are very small and furnishing look as if they are 40 years old. Staff is nice, but would not recommend.

"Clean, Comfortable and Convenient"
Tom V, 27 Mai 2016

The BW Pony Soldier Inn & Suites provided a very comfortable and enjoyable night's stay. Again: Clean--Comfortable--Convenient !! Its location on Route 66 and blocks from I-40 and US 89 make it a very convenient location for any travelers heading in any direction. Our recent visit was our first time and we will seriously consider staying again as we travel between Montana and Southern Arizona. The guest service associates were very welcoming and sincere in their comments as to our being with them and that we would have a safe and uneventful balance of our trip back to Montana.

"Easy to recommend"
Setalla, 27 Mai 2016

This was our first stay at this BW motel. The entire facility and the room were particularly clean. It was nice having a Mexican restaurant on-site. We get there shortly before they closed. The food was good, staff took care of us. Didn't need more than that. I was very tired and melted into the bed. Very comfortable. The fellow managing the breakfast area did a particularly good job. Food was delicious. Assortment was very good.

"Fabulous Bargain and Wonderful Hotel"
Meagan L, 25 Mai 2016

We recently stayed at the Best Western in Flagstaff during Graduation weekend. We were amazed that we were even able to get a room seeing as we had waited so late to book. I expected the rooms to be pricey no matter where we stayed but I could not believe the markups at some hotels in the area. Although this one was slightly marked up as well it was reasonable enough that we stayed there for two days. I was a little nervous at first because the outside of the hotel looked a little old but once we walked in we noticed that it was very updated inside. The rooms were very nice and comfortable and very well updated. They were nice enough to upgrade us to a king suite at no extra charge! We didn't have the free breakfast the first day we stayed there because we wanted to go to one of our favorite breakfast places. But on the second day we decided to check it out. Normally I don't expect much from the "free breakfasts" at hotels because I've seen the sad fruit and little boxes of cereal multiple times. The Best Western however, amazed us with their delicious breakfast! There were so many choices; bacon, eggs, potatoes, cereal, muffins etc! All in all our stay was very nice and we would definitely stay here again!

"Excellent place to stay."
1110tahoe, 24 Mai 2016

Great location. Had a king suite which had two bathrooms, two TV and was nicely decorated. It was clean, bed was very comfortable, window opened which was appreciated..Breakfast with variety of items was good. Courteous staff. Excellent Italian restaurant within walking distance.

"Best Stay EVER"
Mary H, 24 Mai 2016

Courteous, professional, experienced staff that were extremely helpful and knew all the activities in the area. Wonderfully clean, comfortable, and excellent views!!! The area of location was close to Grand Canyon and Sedona without traffic delay/issues. Wonderful atmosphere!

"Nice hotel A bit expensive"
B8091HIlindal, 22 Mai 2016

Seemed a bit expensive at first when compared to Albuquerque but the whole town seems a bit expensive It seemed right in line with other prices in town The staff recommended an Italian restaurant "right next door" (MAMA LUISA) and we at first thought it wouldn't be so special because the neighborhood was nothing upscale but the restaurant did really turn out to be very nice The hotel pool was a nice extra

"Nice staff, but tired facility"
MCL195, 21 Mai 2016

We stayed here overnight recently, and it was ok. They are dog-friendly, which is a plus, and the staff was very hospitable. The free wifi worked fine, and the room itself was spacious enough. At about $100, including breakfast, the value was reasonable. We did get placed on the second floor, and because we had a fair amount of luggage, it was a disappointment to learn that there were no elevators. Oh well, we needed the exercise at 7,000' of elevation! The bathroom was tiny,and included both the commode and the shower, and we hated it when the loud noisy fan came on automatically when the light was turned on. Breakfast was so-so: fake scrambled eggs, only paper and plastic plates and utensils. When we stayed at the BW in Kingman the next night, their breakfast was much better. Again, the staff was very friendly, which we appreciated, but not sure we'd stay here again, especially if we had to stay on the second floor (see also review of guest who suggested second floor is dangerous from a fire-safety perspective).

"Clean & New"
tlcaz1, 21 Mai 2016

They've recently upgraded a lot of things in their hotel: New carpet, new furniture, new lighting, new fixtures, and new countertops for the sinks! The bed is firm yet soft and we had a wonderful night't sleep! I love the cleanliness and breakfast is included!

"Route 66"
smiles4967, 21 Mai 2016

Following historical Route 66 and found this motel right on our route. Clean and very friendly staff. We were upgraded when we arrived being a Best Western rewards member. Breakfast was very fresh and good.

"Clean & New"
tlcaz1, 21 Mai 2016

I belong to Best Western Rewards and Beverly upgraded my room at no cost to a "king suite"!! Absolutely wonderful room with new carpet, new furniture, new lighting, and new fixture for the bathroom sink! We had a great night's sleep in a really comfortable bed! Great service!

"Our regular Flagstaff stop"
Jbhes, 20 Mai 2016

We have stayed here 4-5 times over the past several years and always enjoyed our stay. Very nice property, nice size rooms, well equipped and comfortable. Good access with the highway. Very good breakfast. Friendly desk staff. Very good Italian restaurant just around the corner.

"Cheerful welcome at end of long drive"
Christine M, 20 Mai 2016

We were exhausted and ready to drop. The front desk clerk started out stay with pleasant smiles and cheerful greetings. The room was clean and inviting and the bed comfortable. We would stay here again if we were in the area.

"Dont miss the breakfast!"
Jodi R, 20 Mai 2016

This hotel cares about making their guests comfortable, From nicely appointed rooms to free wifi to an excellent breakfast. The hotel is aging but is kept clean. If your room is on the second floor keep in mind that it is walk up only, no elevator. However, the front desk offered to assist us if needed with our items. Hot tub and heated inside pool make for a relaxing end of a long road trip. It bears repeating that the breakfast is fantastic with a large variety of hot and cold offerings. AAA discount is offered here as well as Military. Thank you!

"Remodeled and Redecorated"
Mike R, 18 Mai 2016

This hotel has been remodeled and redecorated recently. For a low middle priced property it is the best bargain in Flagstaff. The room they use for the free breakfast has been remodeled and has plenty of space for breakfast. The food is good and they have a large variety including fruit, bagels, cereal, eggs, potatoes, meat (sausage or bacon depending on the day) and fruit juices. The only below average offering is the waffles which are premade and not very good. They should buy a wafflemaker so that guests can make them fresh, The rooms have been redecorated in the past month with new furniture which is nicer than the old stuff. Dark wood and better lighting. Lots of outlets for plugging in cell phones, laptops and other things that need charging. Free WiFi which actually works pretty good. The indoor pool and hot tub have also been remodeled. I usually stay here when I am in Flagstaff. For the price there is not a better place to stay in Flagstaff.

"easy access"
Lori O, 18 Mai 2016

Easy no hassle stay. Great after a long day on the road. Places to eat nearby. They also offer a list of restaurant's that will deliver to your room which was very welcome as we were on the road all day.Very helpful staff.

"Sort of noisy."
mike p, 15 Mai 2016

The walls and ceilings are sorta thin? Could hear upstairs foot traffic and the kids playing in the hallway. The highway and busy train tracks are across from the main entrance and adds to the overall noise pollution. The desk staff was friendly and helpful. The king size bed was weird. It had two valleys and a hump in the middle of the bed. The small pillows and the mattress made for an average nights sleep. Breakfast was ok except for the wet microwaved eggs. Do NOT chose BW based on their rewards programs. We stayed and met the requirements for the $25 dollar discount, only to learn we will get a gift card or something sometime and we get back from vacation. We will probably need to stay at a motel in the next 3 months so the $25 dollar incentive will not benefit us at all. Probably ok/intended for business travelers?

"A real Death Trap"
Edger P, 15 Mai 2016

I will break this review up into two parts #1 the Motel as a place to stay, #2 the motel as a death trap. So #1 good clean place, friendly service, beds were good, breakfast was good. They have an indoor pool and spa which I did not use but it looked well maintained. The room was a bit strange. The door to the bathroom was a slider with a track on the floor that could cause you some pain in a stubbed toe in the middle of the night. The bathroom slider itself was of a glazed plastic so when the door is closed all the light came through the door into the main room. Not a very good thing at night when one is trying to sleep. This was not an issue for me since I was solo, but for that reason alone I would not stay here if I was with someone else. Further their was no door between the bathroom and sink. Next the closet looked like an after thought as the hangers stick out into the bathroom entrance. The room door itself did not seal into the frame so light came through all the way around the door from the hallway outside. Wifi was very slow as the evening wore on, obviously they do not have enough bandwith. I finally had to give up is was so slow. Part #2. If there is a fire in this motel and you are on the second floor you will probably die. All rooms open to a center hallway. There is no central fire detection alarms, only smoke detectors in the rooms. There are no fire doors throughout the facility, in case of fire smoke will travel throughout the building. The second floor is wide open from the first which will allow smoke to rise into the second floor quickly. As stated above the door to the room does not seal into the door frame which in the case of fire would allow smoke into your room. Generally in a fire smoke is what will kill you. Their are no centralized warning systems to alert you if a fire is in the building, no smoke enclosures to suppress smoke travel, and no fire sprinklers to stop a fire. The windows would be hard to get out off. If you are on the second floor the fire would be well advanced along with the smoke and your chance of survival on the second floor would very low. If you stay here make sure your room is on the first floor.

"Great Stay"
426kenc, 12 Mai 2016

The hotel is an old but very clean and comfortable. The beds were comfortable with great beds for a good night sleep. The front desk staff in outstanding. The breakfast is great with a large variety of items to please everyone. Great coffee.

"They really tried - but "you can't make a silk purse from a sow's ear""
George G, 10 Mai 2016

It appears the place was built a long time ago, and efforts were made to make some rooms ADA-compliant. But support beams holding up the second story made the toilet area both cramped and too close to the shower. On the plus side, the soap dispenser on the wall of the shower is at a correct height for someone who is seated - which we usually DON'T see. The desk person was very, very helpful. The breakfast room - in an adjacent building - was spacious and well stocked.

"Disappointment."
Kym C, 05 Mai 2016

Staff was rude. Tiny room. Nicotine stained curtains. A bed that when you sit on it you feel as if you're going to roll right off the side of it. No elevator for the second floor. Carry-all luggage up and down stairs. Hotel in serious need of a makeover. Incredibly small bathrooms

"Good choice"
Anthony M, 05 Mai 2016

We were very happy with this hotel choice when coming to visit the Grand Canyon/Flagstaff area. We got a free upgrade upon arrival from being an Executive Rewards Member. Very clean room and bathroom. They tried to accommodate people with food sensitivities for breakfast which I have never seen done at any Best Western before. They had almond and soy milk and also gluten free Cheerios. The pre-made oatmeal had 6 toppings available including frozen blueberries and cinnamon.

"Not BW quality"
Michaelle M, 05 Mai 2016

This place was a disappointment. the location, the beds were uncomfortable, rooms outdated, I would have not stayed after seeing the place but would not have gotten a refund. I stay at BW and the quality was not there for this place.

"Great Breakfast"
Janelle J, 04 Mai 2016

The room was okay, the bathroom was small and a bit dated but the beds were quite comfortable. The heated, covered pool was small and the plaster was a bit chipped, but nice and warm in the cold weather. Had to make a run for it to the door from the pool house which was freezing. We came back to the hotel late at night and could not find a parking spot, there were several trailors parked sideways taking up 4-6 spots a piece. We finally had to squeeze in next to the dumpster, the dumpster its self was also taking up about 5 spots. The best part was the breakfast, so much variety and was very tasty.

"Best Western Pony Soldier"
879lynns, 01 Mai 2016

I have stayed here in the past and the experience has always been gooe. Great staff, great rooms. The breakfast is the same as the rest of the Best Westerns I have stayed at. Food was good and plentiful with a lot of variety.

"A pleasant stay in Flagstaff"
dpri10, 30 Avril 2016

For our visit to Grand Canyon next day earlier morning, we decided to stay at BW the previous evening night. It was a pleasant stay. Beds were comfortable and we slept well. The breakfast was quite good and had a good spread. If we are passing by again ever, will definitely stay here.

"Good Stay Friendly Staff"
Michelle W, 29 Avril 2016

Hotel was clean and the staff were friendly. Location was great close to many good restaurants. Nice pool and breakfast area which is adjacent to the hotel. Would stay again, thanks for the great stay. Michellle

"Awesome stay"
Z R, 28 Avril 2016

We located this hotel via TripAdvisor. We called the hotel and were directed to it. It was around 10pm when we finally checked in. The person at the reception area was very cheerful and made every effort to get us checked in quickly. She also offered to register us for the rewards so that we could get $25 voucher after a couple of stays at BW. Breakfast was included. The breakfast selection was elaborate and the staff made sure to stock it and to clean tables as guests left. We would recommend this hotel and would stay there again.

"Very Pleasant Stay"
RICHARD C, 26 Avril 2016

This was a very pleasant motel and the staff was very helpful. It encompasses all the qualities I look for in a Best Western and is the reason I stay with them most of the time. The Pony Soldier Inn was close to many restaurants and shopping centers.

"It's An Option"
DeeDub760, 25 Avril 2016

We stayed at the Poly Soldier Inn for three nights and it was fine. Not a glowing recommendation but neither was it a bad decision. The staff and the breakfasts really made this place work, for us. Pros: - Friendly staff - Great breakfast bar (waffles, eggs, sausage, potatoes, oatmeal, toast, muffins, danishes, coffee, assorted juices, milk) - Conveniently off the freeway - Newly renovated (all renovations should be completed by May 15) - Clean rooms - Comfortable beds Cons: - Rail traffic (trains) day and night - Very thin walls - Generally, an older facility - No closet space (our room had a hanger bar in the bathroom) - No elevator for upper floor The Pony Soldier Inn was our central hub after leaving the Grand Canyon. From Flagstaff, we visited the Petrified Forest, Winona, and Sedona. The hub idea worked well for us. And as I mentioned, the renovations should be completed in a couple of weeks.

"Good for an older facility"
Gunta14, 24 Avril 2016

You definitely have to deal with the trains going by every night, but it's part of the 'charm' of following the old 66 route. Normally I turn on the fan to blot out noise, but this one was so loud it was worse than the train noise. I'd say the AC/heat unit sorely needs some updating. Otherwise, the room wasn't bad, though quite outdated. Can't really speak to value since I used up a free night on this stop.

"Not Best Western standard"
Joan F, 22 Avril 2016

We were aware that the Pony Soldier was near the railway but not that the trains ran all night and sounded as if they were coming through the room! The room itself was very small, as was the double bed. There was no lamp on the table on one side of the bed and the bathroom was minute, better suited for a child's Wendy House than an average adult. There was barely enough space to put the bath mat down on the floor.The staff were very pleasant and helpful and the breakfast was very good. If you were in one of the larger suites at the back of the building you would probably have a better stay. However, this hotel needs to be completely updated and does not reach the standard of the other Best Western hotels we have stayed in.

"Two Nights in Flagstaff"
Gregory M, 22 Avril 2016

Room was clean, staff was nice, the breakfast buffet was good. The hotel is right across Business I40 from the BNSF tracks. Trains run all day and night and not much sleep due to the noise of the trains. Read that there are 100 trains a day going through Flagstaff and 30 minutes was a long gap. Older facility but OK if you can stand the trains.

"Good nights sleep"
Clifford F, 22 Avril 2016

Great experience! Staff was friendly and professional; room was clean; bed was extremely comfortable. Complimentary breakfast was the best we have ever experienced at a hotel! Would highly recommend this hotel.

"Friendly helpful staff with confortable bed!"
kacute, 22 Avril 2016

We came up to Flagstaff for an overnight stay & really enjoyed our night at the Best Western Pony Soldier Inn. We have stayed here in the past, & were happy to find that the bed was as comfortable as when we were here before. Great sleep & the temperature in the room was good. Their are a plethora of breakfast items to choose & we were happy with all.

"Average over all"
Ed M, 18 Avril 2016

Good and poor about this place. See comments in prior questions. Price very high for how old the motel is. When checking in and got to room we didn't know when there were two bathrooms, one regular and other handicap. We called front desk and wife discovered the handicap bathroom. Grout was dirty and loose on the floor. Noisey room and could hear noises from other rooms, showers, toilets and talking in rooms and halls.

"our stay @ Best Western Pony Soldier Inn"
Renee R, 18 Avril 2016

This inn was easy to find & close to many restaurants which we needed when we arrived. The pool was outside but was open & our granddaughter still used. The staff was friendly. The railroad is across the road but we didn't hear it.

"Very helpful staff."
Anthony R, 17 Avril 2016

The young lady at the counter was extremely helpful. We got in late and were very tired and she went above and beyond helping us. She held the door open and even offered to carry our bags for us! The room was very large and accommodated 6 of us. The breakfast was in a separate building with the pool but that was nice because it was very spacious and one of the best breakfasts we saw while on vacation for 18 days in 15 different hotels! We would definitely stay again.

"Pleasant experience"
colinwY9034NI, 16 Avril 2016

When you are tired and have been driving all day any hotel/motel would be ok but Best Western Pony Soldier Inn exceeded all expectations. Our room was great, the staff were very helpful, professional and friendly and the breakfast was exceptional. All of our needs were satisfied.

"Not great"
Steve C, 14 Avril 2016

Breakfast & parking were the best features of this hotel. The 2nd floor room was barely bigger than a closet & had no fridge nor microwave. Steep steep steep stairs to the 2nd floor & no elevator had my puppy mortified every time he had to come down them, going up wasn't as big of a deal but coming down was terrifying.

"Just OK"
Debbie S, 13 Avril 2016

We were upgraded to 2 queen beds, which was nice. However, the entire hotel needs a lot of upgrading. There were very few electrical outlets and the outlets attached to the lamp did not work. The bath/shower needs upgrading. It was difficult to manage the hot and cold handles... Wobbly! The carpeting on the stairs and hallways need upgrading. Otherwise, the beds were fine and the room was neat and clean. We were close to the railroad tracks but the passing trains did not ruin our sleep. Breakfast was good.

"Great Stay"
Deena W, 13 Avril 2016

The staff and rooms at this hotel was great. I loved the suite with the two bathrooms. After being on motorcycles all day we got in late in the evening and the staff was prepared with having our rooms ready! We only stayed one night but would have stayed more if we needed to! I will definitely stay there again!

"Great Hotel! Even with a little age"
hood30, 12 Avril 2016

My family of 4 stayed in this hotel over Spring Break 2016. We stayed in the family suite which was 2 bedrooms ( 2 queen, 1 king) 1 bath and living area. This room was great!! and just what I was looking for. Plenty of room. Room décor looked like it had recently been updated! Even thou this hotel is a little older, it was great and clean and a great price. The Breakfast was great. Hot food as well as cold! My only complaint was the family suit is located on the front of the hotel, the train is right across the street, and went by several times thru the night! but nothing one can do about that other than not stay in the family suite :) Bring ear plugs.

"Great place to stay!"
CaroleeBlake, 12 Avril 2016

This was a wonderful stay. The people were nice. The rooms were very roomy. The breakfast was great. The bathrooms were a little small. The hallways a bit reminiscent of an old travel motel; a bit dark. Dogs were allowed and several were barking early in the morning. The pool and hot tub were across the parking lot and through a gate.

"So so"
carkorn, 11 Avril 2016

Rooms and hallways were just ok. They were a bit run down. Breakfast was nice and clean and well stocked with different teas and coffee creamers. It worked for a quick night stopover for the price on the way to grand Canyon.

"Just right for us"
KittyGrandma15, 11 Avril 2016

We had stayed at this location before, so we knew that there were train tracks nearby, but we also remembered that we never heard them when we were in our room. The room was perfectly quiet! Everyone was nice & helpful, and the mountains were lovely. Extra perk was that there is a fantastic Italian restaurant called Mamma Luisa's, in the mall next door! Stay here just to have dinner at Mamma Luisa's!

"Not the Ritz"
Janese C, 07 Avril 2016

Don't expect the Ritz but then you are not paying for the Ritz. We had a king bed suite. Room was large and had two bathrooms. The bed was very comfortable. The couch, not so much. This is obviously an older hotel. Doors are very narrow and bathrooms very small but the sink area has nice counter space. Room was very clean and staff very friendly. The breakfast was above the usual complimentary breakfast. There are several restaurants within walking distance.

"This hotel is a minus, not a plus"
Eliza C, 06 Avril 2016

When I booked the reservation, I searched for Best Western Plus hotels only. I thought that this would give me the same quality as other Plus hotels I have stayed at in the past. The only plus this hotel has is that you get to hear a barrage of trains all night long, so you will HAVE to wear ear plugs. The hotel should actually be listed as a minus, because the standard room is at least half the size of other Best Western room (and I have stayed at many in various cities). Also the hotel is listed as being upgraded or remodeled, however it looks like if it was done, it was done in the 80's.

"Only stay if no other choice"
Rocky C, 03 Avril 2016

The hotel rooms looked like a low grade Motel 6. No elevator was available for the upstairs rooms. The only nicer thing was the breakfast area that was located in a separate building on the property. I would only stay here again for a night if there was no other choice available.

"wonderfull stay"
Michael D, 01 Avril 2016

great value suite was spacious , and clean. We had 2 grandsons with us age 7 &11 . This two room suite was ideal.Two tv, two, bath rooms . And a clean indoor pool We were very close to restaurants, mall and the freeway

"the best Best Western ?"
Ron L, 31 Mars 2016

I believe this is the best Inn ,considering price and comfort that I have ever stayed in. I trust Best Western in general and know other very good ones. This Inn has it all together. They even have the towels and considering that all Best Westerns use ( I believe) the same supplier that is of note.

"Hotel For Grand Canyon and Museum Bar"
Matti R. S, 30 Mars 2016

This is decently priced hotel for visiting Grand Canyon and Museum Bar 66 on road 66. Hotel knows its customers and therefore, they have an excellent breakfast which is really designed for tourist who want to visit Grand Canyon. This hotel does not locate in Canyon, but it is cheapest near by. What is even more nicer, the world famous Museum Bar 66 is just round a corner, Museum Bar started at 1921 and it is in walking distance.

"Stay here when ever I'm in Flagstaff"
Setalla, 30 Mars 2016

This is our go-to motel when ever we're in Flag. The property is always well kept. Staff goes out of their way to ensure you have a good experience. The new breakfast room is WONDERFUL! They offer a full breakfast with an excellent selection off cold and hot items. The room is spacious and immaculate. Room are always clean and very comfortable. Even on Easter weekend with every room filled, we were well cared for. Highly recommend!

"BEST BW IN THE NATION...!!!!"
MMPJMH, 30 Mars 2016

You will absolutely never ever find a better Best Western than this one! From the angel at the Front Desk -- Beverly -- to the warm and welcoming breakfast, this place is perfection. And that breakfast is a full breakfast, with everything from hot eggs and sausage to home-made biscuits to half-cut grapefruits. The room is massive, too, so no crowding your way through the morning. We had a suite with 2 bathrooms, which was a real treat. The TVs are giant and parking can be right outside your room if you plan it that way. All in all, what a pleasure to be here. No wonder they are always full, so book ahead -- and get ready for the best BW you'll ever find!

"A nice hotel/motel"
David P, 26 Mars 2016

This is a typical US motel/hotel. its clean and comfortable. we were on the upper floor and I would always recommend an upper floor room to avoid the Buffalo crowd upstairs! they have a pool and jaccuzi as well its covered so was open but we did not have the time to try. Breakfast was well appointed with a good selection of foods on offer. The staff were as helpful as good be. I have a small gripe that travellers should be aware of and that is the trains. they run all night long and the melancholy wail of the train horn could be heard too. It runs in front of the hotel across the road, so pick a room as far away from the road as possible, I think even there it would be heard, it did not trouble me but may trouble some

"Good Value in Flagstaff, AZ"
Eugenie S, 26 Mars 2016

The King room had 2 bathrooms and a separate living room - much more for your $$$ than one would expect in this day and age! The front desk staff were all very helpful and accommodating. The breakfast is better than usual - and there were paper cups, plates and bowls instead of the poison styrofoam usually found at hotel buffet breakfasts in this range of hotels. That's a big plus for me!

"Nice Motel in Flagstaff"
kenkadish, 25 Mars 2016

Stayed at the Pony Soldier for two night while visiting National Parks. The motel is aging, but well maintained, and convenient to downtown Flagstaff at a reasonable price. Decent free breakfast. Rooms are small but clean.

"Motel"
Avery F, 23 Mars 2016

The room is clean but you can't expect much. It's motel you can't blame it. The stuff is out dated and the door that you walk into on the side of the motel the lock is broken so you could have a random person walk in and attack you. It is fine for just passing threw but very cheap 100 a night as i'm use to Hyatts.

"up in the cool air"
Susie K, 23 Mars 2016

This location, and we have stayed at over 18 locations on this trip, was very good with the exception of a couple of things... One is the smoking areas outside of the building. Staff says it is to be 25 feet away from the building, however smokers were in and around the door. We addressed staff but they can only do so much and once they left the people were right back smoking. There should be bigger signs and better enforcement. The kitchen breakfast area huge with lots of seating..however they did not fresh waffles, instead frozen]thawed and then toasted.. Trains run by accross the street but we heard none from our room and that was wonderful. Yes this is a good stay and use your GPS..

"Passing Through"
christina9613, 21 Mars 2016

The room was great, considering I messed up on our reservations, but Genevieve was very helpful with setting us up with a rolling bed. The breakfast was great. I really enjoyed that they had hot foods (eggs, sausage, waffles) plus fruit, yogurt, juices instead of only breads and cereal. Only downfall was the pool/spa area. It is completely separate from the rooms. You have to walk across the parking lot to another building, which isn't fun when it's in the high 20's low 30's. Overall stay was good.

"Nice place to stay."
Robert N, 21 Mars 2016

Nice place to stay, but on main street and close to railroad tracks though the noise was minimal. Staff was friendly and helpful. Breakfast was good and very complete. I reccomend !... Price seemed a bit high but depends on time of year....

"a bit disappointing..."
MisterMikeTheGreat, 16 Mars 2016

Check in was fast and efficient. Room was not like the Best Western we have been accustomed to. It was hidden in a sub-hallway, door did not appear to be sturdy or secure, room was small, noise carried from adjoining room and above, and the railroad tracks across the street. It is like the previous hotel met the most minimum standards to be called a Best Western. The included breakfast was fine, the selection of food items were more than adequate.

"Pitstop In The Mountains"
salvadorsanchez923, 16 Mars 2016

So, we were coming in from the Four Corners area and were running late due to my wife taking pictures. Totally worth it by the way. Our plan was to drive into town by 6 that afternoon. We got held up in Monument Valley with all the picture taking and off road adventures. We called ahead to let the hotel know we were running late. The clerk was very nice and even told us the crib was all set. That was a bonus. We got in, got the kids dressed for bed and passed out. All in all, very nice.

"Great Breakfast, Small & Old Rooms"
Lina P, 15 Mars 2016

The breakfast was fantastic! The rooms are a little outdated and small. Furniture is old. Bed was OK but I think the mattress had already had its day and may need to be replaced. Bathroom was small and when you come out, you bump into the edge of the queen bed when you round the corner. Staff was very nice and pleasant. The young man in the breakfast room was quick to clean up and super busy. It would be nice if the breakfast area had a covered walkway to the separate building instead of having to step outside when it's cold.

"Train noise but good breakfast"
msk60750, 14 Mars 2016

This was an average hotel. We were surprised it was right next to the train tacks with frequent trains going by. Bathroom had a rolling plastic door that had seen better days. Breakfast was very good, but typical for Best Western. Beds were comfortable. Room was clean. Staff very friendly and helpful. Ask for a bottom floor room furthest away from the tracks. No elevator and a flight of stairs if you are upstairs. Italian restaurant next door.

"Disappointing"
Kara K, 08 Mars 2016

I expect more from Best Western. We like Best Western when we travel with the kids. It is nice to have a breakfast. The food was not very good. The eggs were powdered and poorly made and the sausage gravy was horrible. The entire hotel is dark and outdated. Rooms are small. The plus side, the staff was extremely friendly.

"Average stay in an average hotel"
randomhotelinspector, 06 Mars 2016

Standard Best Western hotel. Nothing special to rave about and nothing terrible to complain about. The route to our room on the second floor didn't have an elevator, so we had to carry our bags up. Not a big deal for us, but perhaps for people with lots of luggage or limited mobility. Another thing to note is Route 66 parallels the train tracks - so you may hear trains rumbling by if you are a light sleeper. They didn't bother me. The room and beds were clean. There is a frosted glass door on the bathroom, instead of a regular lockable door. OK for families, but maybe not if you're travelling with a cranky co-worker? The pool is in a separate building, and is quite small, but OK for pumping out a few lengths. The breakfast is also in a separate building, and is a great breakfast space. Lots of choices, hot and cold. Overall an average stay in Flagstaff, where there are lots of choices in the same price range.

"restful stay"
Angela C, 03 Mars 2016

great place to stay with a staff ready to recommend any sites or places of interest that I may not have noticed. Clean and freshly refurbished rooms made the stay even nicer. All of the staff greeted me evening and morning.

"Flagstaff Arizona stop over"
Anthony M, 29 Février 2016

The Pony Soldier Inn & Suites is a great place to spend a night or two in Flagstaff. Everything and everybody there are top notch. We stay there any time we need a room in Flagstaff. The location is good and close to all the restaurants and shopping.

"Didn't care for the glass bathroom door."
109vickie, 28 Février 2016

The rooms were clean but I didn't care for the frosted glass on the bathroom door. The breakfast was very good with LOTS of selections! It was conveniently located on and off the freeway and the directions we were coming from and going to.

"Best Western Pony Soldier Inn & Suites, Flagstaff, AZ"
Martin B, 28 Février 2016

We always try to stay at Best Westerns since we are reward members....never have we been so dissatisfied with a BW until this recent trip. Needs major upgrades, noise level is terrible, laundry carts & trash cans repeatedly wheeled by our window in the early hours each morning, floors in the bathroom/sink area were filthy, twice received new towels that were still wet/damp and were told they purposely take them out of the dryers early so they're not so rough...would rather have a rough dry towel than a damp wet one! Front desk person upon check in was pleasant, however can't say the same for the one working when we checked out. Overall experience was very disappointing.

"Best Western Equals Best Value"
deborahbB3746SZ, 25 Février 2016

Comfortable big beds! Easily adjustable thermostat! Sink and dressing area thoughtfully separated from toilet and shower area. Fast internet access without a lot of ad interference. Newspaper delivered to the door in the a.m. Fabulous free breakfast in restaurant-like setting with decent healthy choices. Not fancy but a really excellent value for travelers. We had just been to a fancy resort in Sedona and slept better here. We had also stayed at a La Quinta in Scottsdale and the breakfast here was so much better.

"Overcharged"
spiritfilled30, 25 Février 2016

I went to this motel and stayed one night. I wasn't in a position to do some major research but find out they charged me $180 for 1 nite when the going rate was $100. I feel violated. I tried to dispute with my credit card but of course I lost. Pricey

"Best Western is Best For Us"
Charles D, 22 Février 2016

We've been visiting Flagstaff for 40 years. It has given us the refreshment and even a miracle was wrought there for our 35 year marriage! We find the pet friendly very homey. We hope to retire and live there.

"Good Stopover"
Chris T, 17 Février 2016

Arrived very late at night. Was easy to find and staff was available at the late hour., Was adequate for a 1 night stay. A little older than many of the Best Westerns I have stayed in but was clean and provided good service.

"Poor Decoration Not Remodel"
Edward D, 16 Février 2016

Place looks like in the 80's. Most of my overnight stays are at Best Western and let me tell you, that this Flagstaff location does not come near the rest of the BW location I been too. It needs remodel from inside & out. I will NOT stay at this hotel again. Unless its updated

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Alfred P, 14 Février 2016

The important things that matter for me are: good service, good quality beds, full breakfast and neat and tidy rooms, this Inn had all of these. Because of the age of the hotel the decor may not appeal to some guests.

"Excellent Stay"
Kari A, 11 Février 2016

In my 9 years as a Student Council Advisor and taking student groups to conventions, this was the best hotel experience I have had. They were extremely organized at check-in and were able to group our rooms together (that has never happened before). They were extremely helpful in meeting all of our needs during our stay. I highly recommend this hotel!

"Best Western in Flagstaff"
Calvenia B, 04 Février 2016

I thought the overall appearance of the rooms and lobby was great. Everything looked clean. There was a a couple negative things such as a large gap between the front door in the rooms. It was large enough that my phone could fit through it. So I put a pillow on the floor fearing that someone would look in. I loved the fact that they had shampoo, conditioner, and body wash in the bath tubs. That saved me because I forgot mine. Another upset was having to walk outside for the pool and breakfast area which were both in separate buildings. There was not much to chose from for breakfast either cereal, cold biscuits and gravy or instant eggs. It was a good hotel just not the right place for children who want to swim during February.

"Best Western Pony Soldier Inn"
Violet C, 31 Janvier 2016

From my arrival to my departure I received VERY good service and staff was everything you want from a group of people operating a hotel!! I went to Flagstaff under duress,as my husband had to be hospitalized in Flagstaff while on a trip ,and the extremely helpful and kind staff eased my burden with their friendliness and caring attitude!! I WILL look to stay again when in Flagstaff!

"Clean, Comfy, & Professional"
Cheri H, 27 Janvier 2016

Comfortable beds and pillows ( I travel with my own as well). Breakfast very nice and the remodel is awesome. Something for everyone. The grounds - some snow- but the roads were easy to drive and no trace of snow. Spa & Pool covered, indoors. Overall a great property. If you are a light sleeper - I would bring ear plugs if you are sleeping in - there are trains that you can hear go by. Ask to stay farthest to the back as possible.

"Excellence"
Robert B, 26 Janvier 2016

We have travelled all over the world for business and pleasure and we stay at a Best Western Motel or Hotel as often as we can. The stay in this Motel was close to if not the best experience we have had at a Best Western facility. Everybody was extremely friendly and helpful and the room was clean and extremely comfortably.

"Good value for our one night stay"
BV A, 23 Janvier 2016

We stayed here one night on our way to Grand Canyon. Free breakfast was convenient. There were lots of choices. We need to use stairs to go to second floor rooms. Location of the hotel is good. We had a late checking, so did not get time to use any other hotel facilities.

"To close to the Railroad"
Joshua A, 21 Janvier 2016

This hotel was average as Best Westerns go. the room showed signs of wear but all of that could be overlooked. I will not be staying here due to its proximity to the railroad tracks. The train woke me up just about every hour. This hotel might be tolerable if you get one of the rooms in the back of the hotel.

"Stay and Ski"
justinl759, 18 Janvier 2016

Rooms were very clean and toiletries were excellent in quality. Continental breakfast was superior to a paying restaurant. Not a big fan of powdered eggs, but overall the variety of foods and beverages made up with the many other choices. We'll be a repeat Staycation visitor to this hotel especially since they are a participant with Snowbowl Ski Resort as a stay and ski package provider. Hot tub was a real treat after a long day of skiing!

"(B+) rating"
Penny A, 11 Janvier 2016

Hotel is in a great location near shopping and restaurants in Flagstaff, Arizona. Although decor in the room was a little tired we were given an large double suite with two bathrooms. Breakfast room is expansive with lots of healthy choices. We are Best Western Loyalty Club members and booked this hotel in advance on line for a great price. Staff were very accommodating and although Flagstaff had received 30 inches of snow the week we arrived, they were punctual in ensuring parking lot and sidewalks were cleared of snow. They also loaned us a brush to remove snow from our vehicle. We would definitely consider staying at this hotel again during our cross country trek from Palm Desert, California to Kingston, Ontario Canada in May.

"Great Place to Stay in Flagstaff"
AMHawkins55, 07 Janvier 2016

This hotel is about a 1.5 hour drive away from the Grand Canyon. We didn't get a chance to visit Flagstaff's town proper, but we enjoyed the stay at the hotel itself as it was affordable and not far from the Canyon, where we intended to go. Only thing: make sure you call ahead one or two days before in case you need to guarantee a room on the first floor if you're traveling with someone in a wheelchair, on crutches, or otherwise with some kind of mobility problem. This BW hotel unfortunately does not have an elevator. The stairs are carpeted and at least are inside the building; there are about 16 of them and my mother-in-law (who uses crutches) confirmed that they're not bad stairs if you need to get up them. However, it would have been easier if there was a lift.

"Room wasn't clean"
197brucey, 29 Décembre 2015

Like the area however room was dirty and found a scorpion in our room on second day, informed the management, by the time someone got in our room, scorpion was already gone, asked them to spry the room before renting it again otherwise all was well.

"Good Hotel with perfect breakfast"
Guzeliya K, 27 Décembre 2015

We were on our trip to Grand Canyon, and this was a perfect hotel to stay overnight to get to see Route 66 and Flagstaff. It was nice hotel, clean, and breakfast was exceptional, like true European hotel's breakfast. I personally did not expect this kind of breakfast in hotel of that price range. We liked that hotel had this map on a wall in the lobby, where guests can pin place from which they arrived. it was fun!

"Its good for a quick stay"
jennifer s, 24 Décembre 2015

This place was alright I would stay again for a quick stay. Its outdated and you hear trains all night, also it's a very loud place you can hear everything in the rooms next to you and any kid that screams is loud in your room and you can hear everyone coming and going on the stairs. But it has good breakfast and is clean and the staff is nice. So if you can get past that you won't get much sleep or quiet it is a nice place to be to go see the sites or snow.

"Refuge From The Snow"
Chris H, 20 Décembre 2015

The staff could not have been nicer. Our trip to the Grand Canyon was interrupted by a snow storm. Although the motel was somewhat dated, the rooms were recently updated, very clean,comfortable, with excellent wi-fi. The breakfast lounge was large, very comfortable and well attended. The food selection, quantity and quality were very good. An asset which increases the value of the cost of the stay.

"nice place, would stay again"
SSaw2, 15 Décembre 2015

easy on/off I-40, great front desk staff, nice room but smallish, excellent hot breakfast, great dinner recommendation to Italian place nearby. had many lodging choices but this one was in a much better location, had better appearance and access. Met our needs for this type of trip. Now i'm filling space since they want 200 characters and I want to be done with my review so here are some123468!@#*&%$*)+)_(!@$-81396!@&$_-912408 AND THESE ARE MORE CHARACTERS:":?><|}{+_()(*&&^%%$##!

"Great price and good breakfast "
Spookymoose, 14 Décembre 2015

The room was clean and we had great wifi signal in our second story room. The front desk was quite helpful. The morning we woke up, it had snowed about 5 inches. The staff had pushed a paper under the door with numbers that would be helpful for making a trip in the snow, along with addresses of places to get tire chains and the option of a later checkout. The checkout was painless as well. Overall a great experience for an overnight stop.

"Functional"
Nancy M, 13 Décembre 2015

Small rooms, but clean and functional. Love the indoor spa - but the chlorine in the spa was a bit strong. I've stayed here a couple of times. It is a good value for Flagstaff, which tends to be expensive for what you get. This hotel is near the mall/discount shopping area and that is good for coming to town to do shopping.

"Needs some security updates"
Cheryl H, 10 Décembre 2015

The hotel itself was clean. It did look a bit dated. I liked how the doors to the rooms were set back a bit from the hallway. I was impressed with the quality of breakfast items and the professionalism of the staff that was responsible for monitoring the breakfast. I would strongly recommend that some adequate security lighting be installed near the parking area. It was completely dark next to the hotel. Didn't feel safe walking from our car into the hotel.

"Worked out well for a Grand Canyon visit"
Wendy M, 05 Décembre 2015

We chose Flagstaff so we could make day trips to the Grand Canyon. The hotel was quiet for the most part - we were there at the end of the Thanksgiving weekend, and there was noise in the hallways in the early evenings, but none at night. For the price, we found it to be a good value. There's a Walgreen's drug store and a Starbucks nearby, so we were able to pick up things we needed and find coffee in the AM.

"on route 66"
John G, 05 Décembre 2015

I drive all across northern Arizona for business, and this is best hotel experience I've had on Route 66! The staff goes above and beyond to take care of you. Great people, great location, great rates, and the free breakfast is great, too.

"Pleasant & Pet Friendly"
Patrick W, 04 Décembre 2015

Traveling with a new puppy across country, this facility was an excellent choice. Booked the hotel direct with Best Western and was provided all information up front from their agents. Staff was exceptional when I did a late check-in. Check-out was easy and again the staff was great.

"Week-end get away"
Lance L, 02 Décembre 2015

Friendly and helpful staff. Hotel across the street from train line along Route 66. Get room at back of hotel property since trains go by all night. I even had my hearing aids out and heard the trains. Bed in room 205 needs replacing since it felt like you were falling into a hole in the middle of the queen bed,

"Clean Rooms, Great Breakfast"
Rick H, 26 Novembre 2015

We stayed here earlier this week. Our room though small was very clean. We were lucky enough to reserve our room using a Groupon reducing our room rate to $58 including tax. This made it a great value. They have a really nice full breakfast that includes eggs, bacon, biscuits, fruit, waffles, etc. in a large well organized breakfast room. We'll stay here again next time we spend the night in Flagstaff.

"One night stop over "
WB1984, 25 Novembre 2015

We stopped in flagstaff and stayed at the best western on our way to Pagosa Springs for thanksgiving. The room was nice and the bed was comfortable. We had the family suite with 3 beds. We left before the breakfast. Would stay here again if I am passing through flagstaff.

"Would stay again -- and did"
Katie B, 19 Novembre 2015

We loved this hotel. Our expectations were low -- it isn't super modern looking, and our queen room was pretty small. It seemed like an "okay" place to crash while we were passing through town. But we ended up loving it here. The room was so cozy, and we slept great. The staff was friendly. The breakfast was fantastic! The only problem was that the train tracks are close by, and while it is a "no horn" area, we could still hear them. When we woke up, there was 5 inches of snow in the ground. The hotel staff allowed everyone a delayed check-out and provided phone numbers and locations for traveling in the snow (taxis, gas stations, place for snow chains, etc.) It was so thoughtful and kind of them to do that. They are definitely in the hospitality business. We did check out, and what do you know... we got caught in the snow. So we decided to turn around and get another room. This time our room was in the back, and we never heard a single train. Which made our good experience that much better. They also do a good job with their pet policy. I thought I did hear a bark once, but only once (and I wasn't even sure). The walls must be thick enough to keep the noise down. I do have pet dander allergies, and I never noticed a thing. It seems they do a very good job keeping pet odors out. We booked through Groupon and paid $53 for a queen room. We thought it was a fantastic value.

"Visit to Flagstaff"
maureenf343, 19 Novembre 2015

We like Best Western, and this one, had a very good price, plus a heated Inside pool with hot tub, very nice in cold Flagstaff. Other than that it met our expectations for a Best Western and had a very large dining room for breakfast which was nice.

"Great Value"
ChinaGal_57, 17 Novembre 2015

We loved this place. From the friendly clerk to our super clean room, we loved it. Breakfast was over the top with lots of choices and they had a really nice pool area. I would definately stay here again.

"Love It!!!"
Tania C, 09 Novembre 2015

Stayed 2 nights at this hotel. Arrived a few minutes earlier and was able to check-in. The lady who attended us was really nice and informative, since it was our first time in Arizona. I loved every single thing about our stay there. Clean, location, the service...etc. The breakfast part was AWESOME, all you can eat not just coffee with muffins. My boys loved it. I love BEST WESTERN HOTELS. Planning our next trip.....

"My first 'dog friendy'hotel experience."
Diana W, 09 Novembre 2015

We chose this hotel because we could take our dog with us. This was the first time we have ever traveled with a pet, so I am not sure if other dog-friendly facilities have the same issues. As mentioned by other reviewers, the facility is old and the rooms are small. The pictures provided by management are overly optimistic- they have managed to make the hotel look much larger than it actually is. The entire room had a weird smell; it could very likely be because of the cleaners they use with dogs staying there. The pet area outdoors was more than adequate but had a lot of dog poop in it and since leaves were falling it made walking through it interesting. The chairs and table were dirty and awkwardly-placed. The bathroom was very small, with the sink outside the door. The room just seemed grungy. The one exception (thank goodness) was the bed. It was very comfortable, the bedding was very fresh and clean, and the pillows were plentiful and also very fresh and clean. The bed saved the experience for us. My 'average' sleep rating was due to all the noise from the people around us (you hear everything on either side and above you unfortunately) not the quality of the beds. Although they roll around easily, which I think may be because they need to be able to reach everything to clean because of possible pet accidents. We had no interactions with staff. The internet worked well while we were there, although we had to read the fine print and log in with the IP address as the regular browser wouldn't open. There were instructions for doing that on the wifi card in the room, so apparently it is a common issue. I disagree with many reviewers regarding the quality of breakfast. Putting it in a bigger room doesn't make it that much better. Don't get me wrong; it was a fine breakfast, just not anything special. Same old powdered eggs, pan of meat, pan of (soggy) potatoes, various cereals, fruit, etc. They did serve gravy each day, which made the eggs better. The room was large, so seating was never an issue, but they ran out of coffee both days we were there. The staff did replace it promptly when it was brought to their attention. We were charged $20 additional per night due to our dog. I thought that was a little excessive. She stays in a kennel and didn't make a single mess other than fur perhaps which is certainly a lot less mess than my kids used to make :) I had a hard time tipping the housekeeping staff when I was already overpaying for comparable hotels just to keep a dog and then paying another $20 per room on top of that. I wouldn't stay at this property again. It is small, cramped, and far from being the cleanest hotel I have stayed at. Being able to have my dog with me and the comfortable beds made the stay fine, but there are better options in Flagstaff. Perhaps my opinion will change as I try out other dog-friendly properties, but I can't see staying here again.

"By the Tracks"
Bonnie M, 07 Novembre 2015

Lovely, friendly staff, and an amazing bountiful breakfast in a separate breakfast building--note that's a building and not a cramped room. What you need to know is that this is an older hotel that looks and feels older. It's clean and the beds are comfy. The Internet is spotty, so if that's important to you make sure you ask for a room close to their wifi router. We did and all was well. Here's one of the best perks about your stay here is the fact that you are literally right around the corner from Mama Luisa's Italian Restaurant! This fantastic restaurant is super well known in Flagstaff and very, very popular. You can easily walk to it. It's almost as close a a walk to your room. Really. But, the problem is that you need to go early because the wait there will be very, very long if you arrive after 7:30.

"Older but a pleasant place to stay"
Ronald E, 05 Novembre 2015

The Best Western Pony Soldier Inn and Suites was an older Hotel,but was very clean, well maintained, and a great place to stay. It had a wonderful breakfast, friendly staff, great parking, super price for the time we stayed, great wi-fi, and many more wonderful amenities.

"Excellent"
O5138TBpatriciar, 04 Novembre 2015

Pleasant stay with excellent free breakfast. The check was with ease and the person that helped us was very accommodating and friendly. It could have been a little older than some of the Best Westerns that we have stayed at in the past however, it was clean and comfortable.

"Just ok: strong air freshener odor in effort to cover "pet friendly" odors"
P L, 02 Novembre 2015

Full disclosure: I normally avoid "pet friendly" hotels because there are often funky odors either from the pets or from the EVS staff trying to disguise the pet odors. Even though I am a pet owner (who doesn't travel with his pet), this hotel reminds me of why I don't book at pet friendly hotels. There is a very strong odor of air freshener in the back hallway (stayed in room 129) but not in a nice way, in an old Aunt Jean's back parlor way. Ground floor request was honored but wished hadn't requested it. The floor (ceiling) above creaked and every movement of the guest above was audible. The room was clean however and the staff was friendly and courteous. The bed had a comfortable pillow top mattress with a variety of pillows. As mentioned by other reviewers, the breakfast was very good and held in a separate building that was spacious. The breakfast attendant could have been a bit more attentive as several tables were dirty and there were parts of newspapers strewn around a bit, but overall the breakfast was good. Unfortunately, one guest in particular believes pet friendly means they can bring their dog into the breakfast area with them (which is prohibited by health code unless the animal is a registered service animal: not the case here). The staff did not approach the guest and ask that the animal be removed. Finally, the hot tub was lukewarm, not hot (not even by hotel standards which tend to keep temps lower than one would at home). Given the favorable rate I paid around $80, I would consider it an ok value. However, it is unlikely I will stay here again. I travel to Flagstaff frequently and have other favorites, but decided to give this BW a try. It is conveniently located.

"Flagstaff and ready for shut eye,"
Scott A, 02 Novembre 2015

called the front desk about 6 times because broken cell service, but the staff hung in there with me and I was delighted to find a nice cozy room. Easy check-in and comfortable bed. Enjoyed breakfast and blasted off. I'll definitely stop here again.

"Too expensive for the quality of the hotel"
Elizabeth P, 02 Novembre 2015

The overall experience is good. However, this hotel was much more expensive than the Best Western Plus we stayed at in Las Vegas, Nevada. The location of the hotel is far from the downtown area of Flagstaff and far from restaurants. it is also close to the railroad tracks although we did not really hear it in our room. The breakfast items are excellent. There were a lot of choices from hot items, cereals, fresh fruit, fruit cups, dairy, muffins, breads. Our room was comfortable enough. The bathroom was clean.

"Nice hotel on Rte. 66!"
Patfisher, 26 Octobre 2015

I had a very nice room. It was comfortable, and nicely furnished. I was traveling south to Green Valley, and this was a perfect place to stop on my 3,500 mile route. My husband and I stopped here a number of years ago and were pleased with the room. This time I was alone, but enjoyed the amenities and cleanliness.

"Well managed motel"
Ron W, 26 Octobre 2015

We stayed overnight on a Saturday night. The hotel was clean, well kept and quiet. The staff was helpful and the breakfast was very good. Would certainly stay there again when in Flagstaff. It is located a couple miles away from downtown congestion.

"overnight to visit the cold"
carolyno6, 26 Octobre 2015

Just needed a hotel near the Arboretum. The room was OK and the breakfast was good. Great location. I feel the rooms were overpriced, although I did get a great discount on a hotel booking site. Needs to be a spruced up a bit. The pillows were small and square.. strange. Had a fridge in the room, so that was handy. There is no elevator so if you have trouble with stairs make sure to request 1st floor in advance. Overall, I would stay here again if just for 1 or 2 nights, but no longer.

"Good Value and Great Staff"
Angela S, 25 Octobre 2015

While this is an older, remodeled property, it's clean, comfortable, centrally located and the staff is absolutely wonderful. This location has one of the largest breakfast areas I've encountered at a Best Western and the free breakfast offers numerous selections so there's something for everyone. This was my second stay here and I wouldn't hesitate to stay here again when visiting Flagstaff.

"Passing Through"
Crystal H, 25 Octobre 2015

The hotel was nice and comfortable. The room was small but we were only their for one night which was all we needed to continue our travels through the next day. The internet connection was good and there was a good selection of television channels to choose from. The bed was comfortable and clean.

"Scott"
Nick R, 24 Octobre 2015

I'm giving it a five for the manager, Scott. My mother had a miscommunication with the hotel -- thinking that the room she was getting had 2 bathrooms as opposed to the 1 that it had (we had 5 people in the room). The room was the "family room", a room consisting of 3 beds, plus a living area. My mom noted the miscommunication, and Scott responded by moving us to two separate rooms, with one of the rooms being free. He seemed like a really nice, genuine guy. Great, great customer service. Scott, I applaud you.

"Railroad central"
Doug M, 23 Octobre 2015

Very courteous staff, easy check in, clean rooms with flat screen. Perhaps if you stay at the back of the hotel you will not hear the constant railroad noise from across the frontage road. Every hours until past 2 am a train would role by with whistle and all. Nice breakfast in morning. Be warned if you stay here you will hear the train all night. I think most of the hotels along this road have the same issue.

"the best night stay"
Zplotnik, 21 Octobre 2015

great value, nice people. great breakfast, outstanding location. We were in a great need of a room for the night, it was pouring rain, and Christy was so nice to offer us this great room at a great value.

"Great place to stay on a budget"
MauiSteve96713, 20 Octobre 2015

This is a great choice for Best Western loyals. Easy to get to and rooms are very comfortable and clean. Hot breakfasts also awaits, One of the best night's sleep on the road...but Wi-Fi signal was not great. Said it was an excellent connection, but acted more like old dial-up.

"Pet friendly and Good beds"
Mtnlvrs, 19 Octobre 2015

Had a basic room, clean, excellent Wifi, mini fridge, micro, coffee maker, desk area. Just traveling through so location right off the Interstate was nice. Has a pet area but not enough for them to really run, so best for small dogs. This motel Staff was friendly and the breakfast was your basic fare.

"Great staff"
jgsc, 19 Octobre 2015

An older property admittedly, but maintained to the standards I expect from Best Western. Arrived without a reservation and Beverly at the reception desk made a great effort not only to get us into a room away from the train tracks, but found us the best rate possible . As stated above, the property is somewhat dated, but is very clean with great beds. The full breakfast is a welcome addition

"Older"
George W, 17 Octobre 2015

Definitely just an en route property. The train noise is extreme and it is out far enough the trains blow there horns all night. No fitness room, nice small indoor pool , nice breakfast area, no elevator.

"Older property, but tries hard"
Judy B, 16 Octobre 2015

This motel is dated and has older furniture and beds, but has a good quality breakfast and helpful staff. The price is reasonable for Flagstaff and there is a nice suite with a 2nd bathroom and sofa and TV.

"Dated But Clean And Well Kept"
BananaBuzzbomb, 14 Octobre 2015

We chose to stay at BW Pony Soldier Inn & Suites during a weekend getaway to Flagstaff. Just a few miles from downtown, restaurants, the highway, or trails. You can notice the structure is dated but it has been renovated and well maintained. Typical free continental breakfast in the neighboring building each morning and very friendly staff at the front desk. Will use this location for future stays.

"Too expensive for an old tired strip motel. I was charged over 200.00!!"
Jeannebean2013, 14 Octobre 2015

Small older room, but clean, my main gripe is the expense. My Mother and I decided to drive to the Grand Canyon from Phoenix on Saturday Oct 10th. After a long day in Phoenix and a long drive we ended up at the Best Western. We were charged 220.00 aI was tired and paid the price. However I felt I was taken advantage of. But I guess you pay to not pre plan. No view, old, beds were ok and it was clean. Price was criminal. Easy to get to.

"Two Nights In the Best Western Inn at Flagstaff, Arizona"
Danyal S, 14 Octobre 2015

Spacious room and suite, comfortable beds , good breakfast. Only thing lacking was the washing and dryer machines for self laundry. Pleasant lobby atmosphere, free internet and Wi FI.. Great location.

"Good value for money"
DUR_03, 11 Octobre 2015

The hotel is tired but clean and the beds are comfortable. The staff are friendly and helpful. The breakfast is average but sufficient. We stayed for 1 night on a trip around Arizona and found the hotel to be good value for money.

"I wouldn't stay in this hotel again."
Patricia M, 11 Octobre 2015

We stayed here as it's close to drive to the Grand Canyon. The hotel is an older hotel so the rooms are smaller which made it hard to use my walker in the room. I didn't ask for a handicapped room because they only have them with a king bed & I was traveling with a friend so we needed 2 queen beds. The mattresses were old & too soft for my bad back. The breakfast in the morning was very disappointing. The food was cold and not appetizing. They didn't have a good selection like most of the Best Western Hotels I've stayed in. All in all I wouldn't stay here again. The staff at the front desk were very helpful in giving us directions when we asked for them. The staff made up for the room disappointment.

"Nice stopover"
hikes, 11 Octobre 2015

Had a suite room. Nice room, only complaint would be the sofa needed cleaning. Seemed very dusty or just upholstery was worn out, would rub off on your clothes. Breakfast area nice and food fairly good. Was nice that room had two full bathrooms

"Great Hotel on Route 66"
Chevy57PU, 09 Octobre 2015

It is a clean and comfortable hotel. The employees are very friendly and extremely helpful. The breakfast had a waffle maker, hot eggs and bacon, grapefruit, fruit, toast, oatmeal. It has a indoor pool, and hot tub. If we make it back to Flagstaff, we will definitely stay here. Close to the restaurants we had planned to go to on this trip.

"Reasonable hotel with great front desk staff"
Holsoholic, 08 Octobre 2015

Spent a couple of nights here visiting nearby Sedona National Park, the hotel on the main road (old route 66) into Flagstaff is boarded by the main railway meaning there is some road/rail noise, although our room was towards the rear of the hotel so gave us no sleeping issues. An onsite breakfast room had a suitable array of choice to start your day. Nearby food outlets are a short walk from the hotel, but the great front desk staff advised a taxi ride "downtown" for a good array of bars and restaurants and organised a taxi to take us, who were also pleased to pick us up later. The room was clean and of reasonable quality, with a useful fridge a nice touch.

"Great Stay"
Judy M, 07 Octobre 2015

We would not hesitate to stay again. Location was great. Close to freeway entrances. Room was very clean and comfortable. People were very friendly and helpful. Best breakfast of our trip. Room was located on ground level and was quiet.

"Comfortable one night stay"
Julie S, 05 Octobre 2015

The rooms at Best Western hotels appear to be consistently good and this was no exception. A decent-sized room, clean with a very comfortable bed and good linens/towels. I booked this hotel as it had a pool, which it, indeed, does. The pool is covered and right next to the parking and there was a huge shipping container parked alongside which was a bit odd. There is a small area outside with a handful of sunbeds. It's a five minute drive into old Flagstaff but that means the hotel is relatively quiet despite being quite near the railway line. I happen to love the sound of American train whistles...

"NAU Family Weekend stay"
trvlne1, 04 Octobre 2015

First time staying. Young ladies at check in were very friendly. Lobby was nice, parking convenient and our room was smaller but plenty spacious for the two of us. Room was clean and bed was comfortable. Yes you can hear the multiple trains but they did not wake us. Breakfast room was very nice and large. Breakfast selection was good. Fastselection was also good.

"Fantastic Staff"
Tamitha, 03 Octobre 2015

We stayed in this Motel 2 different nights. It was nice, clean, comfortable, and had a great breakfast. HOWEVER--When we left the hotel after our first night we left 2 nice jackets and my most favorite blouse behind. We went from Flagstaff to Durango, CO and much to our surprise the jackets were not with us. At first we thought we had left them in a restaurant, but they were not there, then I found my blouse was missing and I knew I had it in Flagstaff. I called and was told the jackets and blouse were there. The person I talked to said they had our address and could send them to us. I said we would be at the hotel again in a few days and would get them. When we arrived I was given a bag with said items and was told housekeeping had turned them in. When we went to our room there was an extremely helpful housekeeping person who I asked if there was any way I could find out the person that turned them in. She said she would check and found out Shirley (the woman that turned the stuff in) was still working and sent her to me. It is so good to find such honest and kind people. I will always have a warm feeling for Best Western and in particular this Motel and of course Shirley.

"Great Stay"
John H, 02 Octobre 2015

The Ladies at the front desk were great and signed me up for my Best Western rewards membership. I had stayed the night before in another best Western and they told me I was eligible for a 25 dollar card. The staff was great and the bed was very comfortable which is fantastic after a 900 mile drive.

"Very Good"
Carla B, 30 Septembre 2015

The hotel and room was clean, which is our first concern. We had a good stay. We found the breakfast better then most hotels. There was a large variety and everything was fresh. Staff in breakfast area very helpful.

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