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Best Western Hotel Pony Soldier Inn & Suites, Flagstaff

4.0/5  - basé sur 1422 notations.
3030 E Route 66, 86004-3936, Flagstaff, United States - See map

Welcome to Best Western Pony Soldier Inn & Suites! Our new elevator is now in service! Northern Arizona University (NAU) is near our Flagstaff hotel, and we’re a favorite for students, faculty, and staff. Located near Route 66, our Flagstaff hotel is close to some of Arizona's top attractions. With our location close to I-40, you can quickly drive to Sedona or the Grand Canyon to experience spirituality and sheer natural beauty. The Snow Bowl Ski Area is popular during the winter months, and we welcome a number of travelers in the area to try out the powder. Recreation is fantastic in Arizona, especially in this region. The comfort of our guests is our top priority, which is why we are a 100% smoke-free and pet-friendly hotel. We understand that a great vacation involves the entire family. Our Best Western Rewards® Program is featured here, and we're the only Best Western in Flagstaff, so many guests count on us to provide the quality of service and accommodations they've come to expect. Our interior corridors are spacious and bright, the perfect welcome for our Flagstaff hotel guests. Whether you're here for a local sporting event at the high schools or NAU, or here for NAU move-in or graduation, we're happy to accommodate groups. College graduations and move-ins are a huge deal, and we're committed to making the experience even better. This Flagstaff hotel is also a favorite for those traveling on business, including employees of the local hospital, Coconino County Government workers, and construction workers. Many Hot Shot Forest Firefighters choose to stay with us because of the great value and spacious, clean rooms. From business to vacationers, we happily welcome all guests. Book a cool, quiet Best Western Pony Soldier Inn & Suites room today and get ready for a memorable trip! Enjoy your stay.

Best Western

Hotel Pony Soldier Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1424 guest reviews
NOTE ISSUED
Excellent
495
Very Good
484
Average
278
Poor
112
Terrible
55
REFER TO NOTICE
Business Business
81
Couples Couples
600
Family Family
494
Friends getaway Friends getaway
92
Solo travel Solo travel
97
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice, clean, older, dog friendly hotel"

4
11/07/2018

We frequently travel to Flagstaff. We usually stay at one of the hotels located along Milton Rd. A friend recommended the Best Western Pony Soldier located on Historic Route 66 (now Business 40 / 180). Like many of the hotels in Flagstaff that are along Route 66, the Best Western Pony Soldier is older, but it is very well kept up an clean. We were traveling with family and both our rooms were very spacious. They were both single king beds rooms, but were setup almost like a mini-suite; there was a couch, desk, 2 chairs & TV in an area adjacent to the bedroom area. This other room also had its own bathroom. The main area had the king bed as well as its own TV, mini-refrigerator and microwave. Two separate air conditioners as well. The room I stayed in was right at the end of the hallway by the stairs and vending machines. I'm a light sleeper but never heard any stairway or vending machine noise, and the hotel was very busy. We did pickup some noise from the room above, but not too bad. The breakfast buffet at this hotel is excellent! It in a building adjacent to the main building. It has some seating outside so our dog was able to eat with us. There was a selection of eggs, bacon, sausage, hash brown potatoes, biscuits & gravy, waffles, a pancake machine (haven't encountered one of those before), bagels, toast, cereals, yogurt, fresh fruit, juice, coffee & teas. There was a bus load of kids from some athletic competition staying at the hotel and they cleaned the place out pretty quick, however unlike some hotels we have stayed at with free breakfasts, this one very rapidly replenished the supplies after just a short wait. They didn't run out of anything. If you are traveling with dogs like our family was, you will really enjoy the small grassy dog run along the east side of the parking lot. It's well shaded with trees. My only complaint about that area is that I wish the irrigation system had 2 zones; once the sprinklers come on the entire run is sprayed. Another nice thing for travelers with dogs is that this hotel is very close to the Barkmaster off-leash dog park located within the Bushmaster Park. You are only about 2 blocks from the park as the crow flies, but you will have to drive about a mile or more through a residential neighborhood to get to Bushmaster Park. This hotel is also much closer to Flagstaff's famous Buffalo Park with its beautiful walking trails. Took us just 7 minutes to get there and you avoid the congested downtown traffic if you come from the east side where this hotel is located. We will be sure to stay at this hotel again.

"Pleasant and Comfortable"

2
23/06/2018

We had a suite, which had a seperate lounge with it's own facilities. There was two bathrooms, both with the dreaded plastic shower curtain. The bed was comfortable. WiFi was free. Coffee facilities complete with the fowl powdered milk substitute, yuk. This was where we had the only issue, and it was with the very unhelpful reception lady's. We asked them very politely, if we could have some real milk. They told us that the hotel didn't have any, and we could go to the convenience store around the corner. After asking them if they were serious, and having them confirm that they were, we left. The amazing thing, as we already knew, was that when we went for breakfast, there was containers of milk. Absolute laziness from the reception people who clearly could not be bothered going to kitchen for a cup of milk. For this we rate this hotel poorly.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying at Pony Soldier and leaving feedback. We're glad that, for the most part, your experience was a good one and you enjoyed the family suite. Although we make an effort to deliver top notch hospitality in every area, there are occasional situations which we aren't able to. This is one of those occasions. A hotel isn't the equivalent of reaching into your home refrigerator and getting food. The team members who serve breakfast have a food handler's permit and a specific process for handling food. My apologies for not having milk available at the front desk. I'm working with the team to better our ability at explaining limitations. We're also looking into alternative creamer options. In the meantime, given the extremely uncommon nature of your experience, we hope to have the opportunity to turn this around and provide the comfortable, hassle free stay Best Western is best known for. We look forward to hearing from you and until then, we wish you continued and safe travels! Sincerely, Mark, General Manager

"Very Nice :-)"

4
20/06/2018

After reading TripAdvisor reviews, it became apparent that Flag doesn't have anything decent under $100. I made a reservation because we were looking at a 700+ mile day and I didn't want to take the chance of not getting a clean & comfortable room which is something you can expect from BW. Not sure why my reservation (made via BW website complete with confirmation number) failed to appear on the hotel's computer system but I have been finding that to be the case lately, twice within the last week. ANYWAY ~ Kudos to Joey at check in. He was a sweetheart as he tried to resolve the confusion, ensuring that I would not be doubly charged. My room was spotless and already nicely cooled down. Mini fridge but no in-room micro :-/ although one was available in the lobby. Flat screen TV with lots of stations, free wifi with great signal. Easily accessible electrical outlets and USB charging ports. Getting settled in I heard traffic, trains & other guests but I travel with earbuds and soon melted off to sleep on super comfortable bed with lots of fluffy pillows. In-room coffee helped get me up & going next morning. Express check out saved a few minutes too. Continental was in a different building but it was by far one of the best. Well tended, lots of choices including real oatmeal and fresh diced melon with pineapple and grapes. Everything was top rate ~ so glad to have opted to stay here.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! My apologies for the delayed response. I'm so pleased to know that you enjoyed your visit, and had everything settled quickly by Joey. He is an asset to Best Western and I'll be sure to pass along your kind regards. Not sure why there was a communication error between the systems but it can vary rarely happen. I'll look further into what may have been the cause. Regardless, the story ended with a delicious breakfast! We hope your travels bring you back to Flagstaff. Please let me know if I can help with anything! Sincerely, Mark, General Manager

"Fantastic Hotel, Amazing For Dogs"

5
19/06/2018

What a gem! Would never consider another hotel in Flagstaff. The service was phenomenal, rooms clean and well maintained, wifi was fast. Most importantly they were incredibly dog friendly. Down to an entire dog lawn with a bench and fake fire hydrant. Breakfast and coffee were great as well. Excellent experience. Exactly the "Route 66" experience I had imagined.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It's an honor to have your loyalty! Thanks for choosing Best Western Pony Soldier Inn & Suites for your recent stay. Not only were the service and amenities on point, your pet friend enjoyed their stay too! We look forward to welcoming you back to Flagstaff next time you travel the “Mother Road”! Sincerely, Mark, GM

"Made to Feel Welcome"

5
19/06/2018

Stopped here overnight on our way west. Great location on Route 66 with dozens of restaurants up the road. Room was small with a queen bed but was all that was needed. Breakfast was served across the Carpark in a seperate building and was plentiful. We needed to make an international phone call and the front desk staff were very accomodating with helping us out. Would recommend to all.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Great points! I appreciate you mentioning the plethora of dining choices nearby in addition to the warm and welcoming service you received. The team will always go above and beyond to accommodate our valued guests! Please come and visit again soon. Look for great summer rates on our website! Sincerely, Mark, GM

"Different but clean"

4
18/06/2018

Rooms clean and comfortable. Staff was friendly. Pool and breakfast area was separate from the main building. Breakfast was pretty good. Not many restaurants nearby, we settled on fast food. would recommend this hotel (nostalgic rte 66).

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Summer greetings! Thanks for the excellent review and recommendation. We aim to make your Flagstaff experience a good one. I'm pleased that my team took good care of you and your room was comfortable. We hope to welcome you back to our Best Western in the near future! Sinceerly, Mark, GM

"It's all about the special service"

5
16/06/2018

We were in town for the Blues and Brews Fest. We stopped by in the early morning to see if we could leave our overnight bags in a secure place. The friendly desk attendant actually checked us in! What a wonderful surprise. After a great day at the music fest, we had a perfect night's sleep in a large clean room and decent breakfast in the morning. Highly recommend this hotel.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Expectations exceeded! My job here is done. All kidding aside...thank you for choosing Pony Soldier for your recent Flagstaff visit and leaving a great review.. Glad to hear you had a great night's rest after the festival. Looking forward to welcoming you back! Sincerely, Mark, General Manager

"Great hotel but...."

4
10/06/2018

our room had a bad smoking smell however the night employee wasn't kind and he seemed not to care with the guest and didn't change our room the breakfast was amazing and employees were very nice and polite I don't give 5 just because of the smell in the room ...it was bad!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. I'm so sorry to hear the room you were in had a distasteful smell. We're very strict about smoking in the rooms and are reviewing this situation with the team in our efforts to improve the guest experience. So glad that everything else was satisfactory! Please reach out to my office before your next Flagstaff trip. I'll be happy to assign a team member to personally manage your reservations and check-in to ensure a happier experience. Until then - safe travels! Sincerely, Mark, General Manager

"Friendly and comfortable hotel"

4
02/06/2018

This hotel on the historic Route 66 has clean and spacious rooms. The staff is friendly and helpful. The breakfast offer is sufficient. I've been in this house several times so far and was never disappointed.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for being a loyal guest of Best Western Pony Soldier Inn & Suites. You can always expect this same gracious hospitality! Please don't hesitate to reach out if there is anything I can ever assist with. Until we welcome you again - safe travels! Sincerely, Mark, General Manager

"Brief but rejuvenating "

4
21/05/2018

We arrived late and were warmly greeted. Our room cards were all ready and we were in our spacious and comfortable beds in no time! The room was tidy and we had everything we needed. We already had a breakfast appointment so missed the breakfast but I'm sure it was quite good. Overall The service was very efficient and I would definitely recommend it!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for taking the time to write such a positive review! Glad we could provide a great night's rest along your travels. We hope to see you again next time and remember the most competitive rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"best"

5
18/05/2018

very clean, well lit, and the staff went out of there way to make things that way. fast check in, check out .will stay here again [as i have in the past] when i next travel this way. my thanks to the BW people who made my time there special.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are welcome! It's always so nice to hear from our loyal guests as it helps us understand how the hotel is seen from your perspective. The team will be happy to know that service is top notch, with cleanliness and lighting also highlights. We look forward to welcoming you back! Best, Scott, GM

"Older Hotel"

3
16/05/2018

Older hotel.we were only there for one night. Room had a weird smell,like cleaning chemicals.. I was going to ask for another room,but dealt with it for the night. Decent size room. Bathroom tight. Didn't stay for breakfast. Very busy hotel. No micro. Beds little soft for me. Nice staff..

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for adding your review to our collection here on TripAdvisor. We're pleased to hear you experienced our signature friendly hometown service. That being said, I'm sorry the air freshener scent wasn't suited to your preferences. It is not a common complaint that we hear, but I understand each has certain smells that they enjoy or dislike. We appreciate the suggestions for how we can make your next stay better, given the chance. We listen to all feedback for ways we can improve our service and product. We hope you will consider staying again next time a stop in Flagstaff trip is on your agenda. Thank you again for choosing the Best Western Pony Soldier Inn & Suites. Safe travels! . Best, Scott, GM

"Great breakfast"

4
11/05/2018

BW Pony Soldier was a bit tired & internet a tad slow but the breakfast was outstanding. Great selection in a large bright room. Bed was a bit uncomfortable and tiny bathroom. Free newspapers were nice. We would stay here again

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for the choosing Best Western Pony Soldier for your recent Flagstaff visit. We're happy to hear you'd be inspired to visit again next time. For a suggestion, feel free to call the front desk direct for personalized trip planning. We also offer suites for those that want a little more room to stretch out. Which might work better for you. Thanks again for taking time to review! Best, Scott, GM

"Time to retire this one"

2
07/05/2018

With the BW brand, we expect a certain standard of quality, but this hotel fell far short. It's obviously old and worn, with long, very narrow hallways and strange floor plans for the rooms. Our room had a short sort of T-hall off the main hall, which was so narrow we couldn't get a luggage cart through it. Had to unload in the main hall and cart things to the room. The bathroom has only a sliding door with a translucent panel. Switch for the bathroom light is outside the bathroom, which makes no sense. The sliding door was noisy and didn't quite close. There was really nothing about this hotel to like. It should probably be torn down and something new built.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to provide each guest that comes through our front door with an exceptional hospitality experience, and it's with regret from our end to hear that's not the impression you received. I'm sorry there was an issue with your room and I appreciate you letting us know so we'll be able to investigate. I hope we'll have the opportunity to turn this experience around on your next visit. We have have quite a few room types to choose from, a team willing to assist with luggage and I'm confident we can provide the kind of hometown Route 66 hospitality we're known for. Please give us a call the next time you are traveling to Flagstaff, and our front desk will be happy to make sure you get the best rates possible. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Pleasant Stay"

4
06/05/2018

clean rooms!, comfortable beds!, great breakfast with many choices , very friendly staff!, one of the top 5 Best Westerns we have stayed across country! I would highly recommend this location to anyone!

"Great Location and great Breakfast"

4
03/05/2018

The Inn has been there since the 1960s, and is in excellent condition. They have obviously updated it many times. The rooms are clean and comfortable. They have a separate restaurant building on the grounds that provides the best breakfast ever, that is included in the price of the room. The front desk is very friendly and can give tips on how to get to points of interest. The Inn is right on Rte 66 and is about 15 minutes from Lowell Observatory. It is an easy drive of 15 minutes up a very short hill climb, since Flagstaff is already at 7,000 ft. elevation to reach the observatory. There are many restaurants within minutes of the Inn.

"Immaculate & contemporary"

4
01/05/2018

Close to restaurants and located on historic Rte. 66, this hotel was clean, comfortable, had contemporary design & amenities. It has easy interstate access if you're roadtripping and offers a hearty complimentary breakfast from 6:30-9:30.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the five star review! I'm glad you found staying with us an easy experience. There's a reason we built the hotel along Route 66! Come and see us again sometime. Remember to book at Best Western for the best rates. Safe travels! Best, Scott, GM

"Flaggstaff"

4
30/04/2018

Room very clean and lots of room in sleeping area. Room was nice and quiet. Only complaint is that the bathroom is really cramped but that's minor for most folks. I would definitely recommend for a good nights sleep.

"Super staff; nice suite"

5
28/04/2018

My wife and I spent two awesome nights at the property. We were well taken care of with a nice suite, staff recommendations for food, and towels to clean our motorcycle. The only drawbacks may be the location (far from downtown, but not an issue for us) and the trains passing by across the street.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. So happy to know you experienced our signature hometown hospitality and enjoyed your suite. They are great when you want a little more room. Our location is on the east end of town. It's a couple of minute drive or Uber ride to downtown, but I think you'll find that most of the hotels were built along Route 66 and the train tracks. We won a victory a few years ago by stopping the trains from blowing their whistles at night. It's made a huge difference. We hope to have another opportunity to welcome you. The team would be happy to assist with exploring all the room locations, while also offering the best rates. Until then - we wish you safe travels! Best, Scott, GM

"Vacation overnight"

5
22/04/2018

Just breeze through check in and spend the night in a great comfortable room! I will definitely stay here again! Next time i'll plan on staying more than one night and explore Flagstaff. It's a fascinating city, it deserves more than a pass through.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Great idea for next time! There is a lot to explore here. Just to name a few: G. Canyon, Walnut Canyon, Sunset Crater, Wupakti, and Oak Creek Canyon/Sedona. If you give the team a call direct we can take care of the details. We'll be your personal travel concierge. Thanks for supporting us with a great recommendation! Best, Scott, GM

"Great Stay in a cozy Hotel. Amazing Breakfast!"

4
22/04/2018

My wife and I stayed at the Pony Solider for the first half of our Arizona vacation. The room was very clean. It is an older property so the rooms are a bit small. But that did not affect our stay at all. Also they are in the process of adding an elevator to access the second floor. The breakfast is in a separate building across the parking lot. It is a great spread, staffed with very friendly employees. They change the hot items daily, so it is something different every morning which is very nice. I highly recommend this hotel....

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for choosing Pony Soldier for the first leg of your trip. I'm so pleased to read that the experience was comfortable and welcoming. The team takes a lot of pride in hosting visitors to our beautiful area. They don't just work here, they live here too. We hope you'll have the opportunity to return. You can expect the same gracious hospitality every time. Happy travels until then! Best, Scott, GM

"Stand-out breakfast"

4
16/04/2018

Overall the hotel was very nice. Close to I-40 and comfortable. The breakfast was great! They had so many options including scrambled eggs, bacon, cubed potatoes (those could have been cooked a little longer) but nonetheless, awesome breakfast, they even had gigantic ruby red grapefruit available. Yum. Brendan in the breakfast area was very helpful and nice. My only complaint is that they "upgraded" my room to a room with two queens, only problem with that is I booked a room with a single bed for my boyfriend and I, a room with two queens is not an upgrade in this case. I wasn't offered an apology.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing our Best Western for your recent Flagstaff stay. I'm happy that our breakfast offered many delicious options you enjoyed and Brendan made a good host. That being said, I do apologize for not exceeding your expectations with the upgrade. We hope we'll have another opportunity to welcome you. If you ever need assistance, you can reach out directly to my office. Thank you again for the great review and helpful feedback. Safe travels! Best, Scott, GM

"3 night stay"

4
11/04/2018

My husband and I stayed here for 3 nights during our quick weekend getaway as a “middle point” between Sedona and the Grand Canyon. Pros: The breakfast was great with so many different options and friendly staff, refrigerator in room, Bed was comfy, the pool and the hot tub were nice and warm, the room was always clean, and a great location with a lot of restaurants near by. Cons: smallest room I have ever seen with no lock box, our room was right by the ice machine which woke us up a few times as with people walking above us (thin walls). There are train tracks right across the street with a train going by often which i was worried about, but since our room was towards the back of the building we never even heard it. If you are looking for a hotel in the Flagstaff area i would recommend this one and would stay here again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! I sincerely appreciate you recommending Pony Soldier for those looking for a hotel that is between Sedona and Grand Canyon. The drive to Sedona from here is amazing! Sounds like you also enjoyed the complimentary breakfast, comfy room amenities and our pool. I saw you also left a good review for neighbor Fat Olives - definitely a top guest pick for dinner! We hope you'll visit again. If so, please feel free to call direct to explore all room options. We do offer suites for those wanting more room. Feel free to reach out to me of I can ever be of assistance. We wish you happy and safe spring travels! Best, Scott, GM

"Overnight stay whilst visiting Grand Canton"

5
03/04/2018

Can't fault it, we arrived early on our way to Grand Canyon, room was ready. It was a fairly big room, with a large TV, 2 large beds, en suite bathroom. Coffee machine with lots of supplies. We could not fault our stay the room was clean and comfortable. Bed was very comfy. Breakfast buffet was very good, loved the one press button pancake machine. A mixture of cereals, breads and hot options, plenty of variety of drinks hot and cold. Reception was very helpful giving us a map and directions to the Grand Canyon. Yes the hotel is old, but it's part of its charm. Only negative was we found it difficult to get the curtains to meet so had sunshine gap in the morning. But it was late when we got back I am sure staff would help if we had asked.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay with us! I'm glad to hear we were able to provide you with the clean, comfortable stay Best Western Pony Soldier is best known for on your way to the Grand Canyon. It sounds like you also enjoyed complimentary breakfast buffet very much. Please come stay with us again the next time you are in the area, and remember that the most competitive rates are always found when booking directly. Enjoy the beautiful spring season! Best, Scott, GM

"Horrible Stay"

3
01/04/2018

The beds were extremely hard, it was like sleeping on a sidewalk. The breakfast was ok, the biscuits were ice cold and tasted old. The eggs had no flavor at all. Was not impressed with the hotel at all. I usually prefer Best Westerns when I travel but I would not stay at this one again

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to not only meet but exceed guest expectations and it's always a disappointment to hear when we've missed the mark. I'm sorry to hear your mattress quality and our complimentary breakfast did not suit your preferences. When it comes to beds, we understand that each has their own unique desire. When we purchase mattresses, we choose the one we feel will appeal to the majority of guests. If there is anything further you would like to discuss regarding your stay, don't hesitate to reach out. We always use feedback to determine the ways we're succeeding and those areas that might need a little more attention. We hope to have another opportunity to restore your faith in staying with us. Wishing you happy spring travels! Best, Scott, GM

"Clean room with large free breakfast area."

4
01/04/2018

Staff were all nice. Room was Basic but Clean and spacious. Breakfast buffet was typical but the room was quite large. The lobby is really cozy. It is easy to site with a statue of a horse in front. There are plenty of restaurants Up and down the highway it is on.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your experience with us. So glad to hear you enjoyed our lobby, and our delicious breakfast buffet. The next time your travels bring you our way, we hope to see you again. Feel free to ask the front desk for any dining or activities recommendations. There are quite a few good restaurants in the area and a ton of interesting things to see! Until then, happy travels and enjoy the spring season! Best, Scott, GM

"Excellent customer service!! Genivev and Marco need a raise!"

5
31/03/2018

There was a huge tour bus of people that came to breakfast and Geniveve and Marco were trying to service everyone. They did it with kindness and a big smile on their faces. The front desk gave us recommendations of where to go to dinner and our dinner was excellent!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to leave feedback about your recent stay with us. I'm pleased to hear you had a great time overall highlighted by warm service. Your comments will be passed on to the team! Our breakfast team offers a full rage of choices in the hopes to please each individual palate and I'm thrilled you enjoyed it. We hope to see you again the next time your travels bring you to Flagstaff and until then-- happy spring! Best, Scott, GM

"Not the Best Experience"

2
29/03/2018

My wife and I stayed 3 nights in the hotel and had a similar experience to the previous review. The first night we arrived the hotel was packed due to a couple of tour buses that were there for one night. As a Best Western Diamond Select Member I usually get an upgraded room but understood the circumstances for the first night. However the room they gave us was the smallest room I had ever stayed in. To top it off there was gum in 3-4 places on floor and outside our door that housekeeping missed. The next day I had to asked for a larger cleaner room it was not offered, even though the hotel was not full the next 2 nights of our stay. Not impressed with the front desk staff.The upgraded room was much better. The breakfast was also very good the staff were great in the breakfast area very helpful. Finally we were there when the fire alarm went off early in the morning. It was a false alarm which is understandable, this has happened to us at other hotel stays. However we were told we could return to our room by another guest. There was no staff or management around to be seen. Not acceptable.The alarm went off for about 15 minutes. As I found out at another Best Western we stayed at, the alarm can be shut off in a couple of minutes. Perhaps the staff need better training. Yes they are installing an elevator hopefully that will be functioning soon. The price was good, but perhaps they could charge a little more and have better service and better training.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you staying with us while visiting Flagstaff and for taking time to share your your impressions. Please accept my apologies for any inconveniences you experienced as our valued guest. We work hard to provide genuine caring hospitality and it's always a disappointment when we fall short. As I'm sure you're aware, the false alarm was an extremely atypical occurrence for our hotel. We are using this as a training opportunity and hope restore your faith in staying at a future date. If your plans bring you to Flagstaff again, feel free to call my office direct so that we can ensure a better experience. Thank you for your loyalty to Best Western! Best, Scott, GM

"The good, the bad, & the ugly! "

2
27/03/2018

My wife and I stayed at the Pony Soldier 4 nights while on vacation. This is an honest account of our experience! The Good: clean rooms, comfy beds, good breakfast, most of the staff is super friendly. The Bad: room was tiny. Like really REALLY small. They have shampoo / conditioner/ body wash dispensers instead of little bottles. Personally I feel this cheapens the room and hotel. No guest laundry facilities, No elevator yet (they are putting one in). The Ugly: once I checked in, went to the room. The bed seemed small (looked to me like a double) I came down and politely asked the guy at the counter (young guy, I didn't catch his name) to confirm that I got a room with a queen as I had requested. He made it seem like I was a bother. Was very snooty. Told me in a stuck up snooty manner, “ you got exactly what you requested, if you don't like it... upgrade is $20... and that's per night” That in itself made my stay unpleasant. The. On our second night, there was a 10-15 minute false fire alarm at 6:15 AM. This ruined one of our vacation days because we were unable to get sleep (were woken up way too early) and as a result were not able to enjoy the day's activities due to lack of sleep. The hotel offered zero excuse or apology. I've always been a big fan of BW hotels but this was a less than acceptable experience. I think a comped night is in order and will be reaching out to corporate to share my experience.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for leaving feedback about your recent stay. While you were able to rate us highly for overall comfort, cleanliness, service and amenities, we also hear your concerns. Please accept my apologies for the frustrations you describe in your review. We try hard to provide our guests with an exceptional hospitality experience and it's always a disappointment to hear when we've missed the mark. As a result of your feedback, we are reviewing our procedures. Our front desk agent was likely just trying to offer you an upgrade and I'm sorry if his intentions were mistaken. We do offer several different room sizes with a small rate difference. Unfortunately, the issue with the alarm was beyond our control as it was a mechanical error. This is an extremely rare occurrence! Thank you again for giving us the opportunity to address your concerns. We hope that given the atypical nature of your experience, it will not deter you from staying with us in the future. We would like the opportunity to win back your loyalty and I'm confident that any subsequent stays would not produce the uncommon issues faced during this time. Please give me a call directly when booking in the future so that I can insure you're in the room best suited to your particular needs while traveling and greet you as a returning guest! Until then - safe travels! Best, Scott, GM

"Best BW ever"

5
25/03/2018

I can't say enough about the Pony Soldier Inn. I loved everything about it. We were in a suite. The couch/sofa was comfortable (not always true in most hotels) , a his and hers bathroom ( loved the extra sink space) ; the breakfast room comfortably accommodated the guests ( rarely the case at most BW's) .The Inn is walking distance to restaurants and convenience stores. And the best part (I am sure the Inn supplied this) a cool crisp night with a plethora of stars to gaze at - loved it!!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Did you know that Flagstaff was the world's first “International Dark Sky City”? The stars up here are amazing and we wanted to preserve that. Thanks for mentioning it and all the things you enjoyed about our Best Western. It sounds like the Family Suite was a winner! We sincerely enjoyed having you as our guest and hope you'll return again soon. Until then - we wish you safe travels! Best, Scott, GM

"Older but well maintained hotel on Route 66"

5
19/02/2018

This hotel is along Route 66. The hotel is older but the rooms were nice and well taken care of. The breakfast was in a separate building. They offered a very large selection of breakfast dishes. It was an excellent breakfast.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the glowing review! Our location on the ‘Mother Road' is a good one, close to all the best things in Flagstaff and along the route to the Grand Canyon. I'm glad it worked out well. In addition, it sounds like the complimentary breakfast hit the spot! We're looking forward to welcoming you back. Remember, the best rates are always found when booking directly with Best Western Pony Soldier Inn & Suites! Best, Scott, GM

"Great value"

5
02/02/2018

Our room was very comfortable & clean. & reasonably priced! I've had both knees replaced in the past year & since there's no elevator I requested a first floor room. The staff was very helpful & accommodating putting us close to an entrance with an oversize room. We will definite stay there again when we're in the area!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for letting us know we've won your loyalty. I'm very pleased to hear the team made sure you were placed in the most convenient room possible. Everyone who works here genuinely cares about our guests. Next time, our new elevator will give you more options. We look forward to welcoming you back! Best, Scott, GM

"Perfect stay"

5
29/01/2018

To begin with, the customer service is exceptional. The rooms are decent, clean, and have all we need. They have an indoor hot pool, which we enjoyed, and the complimentary breakfast they serve is hot and very tasteful. All that for a pretty fair price. Definitely reccommend BW.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you so much for giving us a great recommendation! I'm so pleased to read your impressions starting with excellent value and feeling cared for by the team. We know a welcoming smile can go a long way! We look forward to welcoming you back! Our best rates are always found when booking direct. Safe travels! Best, Scott, GM

"Very nice rooms, a little dated. Great staff."

5
27/01/2018

Stayed here twice going to Nevada and back again. The rooms are very nice, free wifi, though a little dated. Kind of hard to get into and out of due to the location on a very busy street. The staff was great, very helpful. The breakfast is ok, nothing great, but better many.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're thrilled to know you had not one, but two excellent experiences! Thank you for choosing Pony Soldier and rating your experience highly. Sounds like all the complimentary amenities were a highlight of your stay. We've worked hard to think of all the things that would make staying easy and comfortable. We hope to welcome you back again this year. Until then - safe travels! Best, Scott, GM

"Excellent stay"

5
11/01/2018

I was upgraded as soon as I got there. Staff was exceptionally friendly and helpful. Breakfast was above expectation and looked forward to it each morning. My bed was very comfortable and I very much look forward to my next day with Best Western pony soldier.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thanks for letting us know that from the moment you arrived, we delivered on our promise to provide excellent hospitality. The team really does love to welcome visitors and share all that Flagstaff has to offer. We're honored to hear you've been inspired to return. Safe travels until then! Best, Scott, GM

"Very disappointed"

1
11/01/2018

If your business traveler who needs a good nights sleep in a quiet comfortable room, then this is NOT the place to stay! The hotel is located directly across from an extremely, very busy railroad tracks separated by a very busy highway. The rooms are extremely small the beds are old and uncomfortable, the doors have no seals and are not spring loaded so therefore if you do not pull them shut they will swing back open. Being Diamond Select Reward member with Best Western, I am overall extremely disappointed with this property! I will say however, that the place was clean!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. While pleased cleanliness was a highlight of your experience, I'm sorry about the sound disturbances. We do have areas of our hotel that are better suited for guests more sensitive to the sounds of the trains, and if made aware at time of check in, we are more than happy to assign a room in that location if available. Please give our front desk a call directly when booking next time and we'd be happy to personalize your experience and make sure you're in a room best suited to your specific needs while traveling. We look forward to seeing you again, and until then-- we wish you continued and safe travels! Best, Scott, GM

"Older hotel under renovation"

3
08/01/2018

We were upgraded to suite with a king bed, 2 bathrooms and a separate living space, which was nice. It's old building currently under badly needed renovation. Located on a main street (old Route 66) directly across the street from the train tracks, but we barely heard the trains over the sound of the room heater. Then we were at the rear of the building as well. The beds were fairly comfortable, staff friendly and the breakfast was good with lots of food options.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier for your Flagstaff stay. Were always concerned when we receive a three-star satisfaction rating, but it sounds like your overall impressions were positive. I'm especially happy to hear you enjoyed your upgrade and felt cared for by the team. We hope you'll visit again to experience the end result of our updates. We're halfway finished installing our new elevator. Until then - we wish you safe and happy travels! Best, Scott, GM

"Not thrilled with room size, but overall average-won't be back though"

3
02/01/2018

I would say that this is a average or slightly below middle-mark hotel. We stay in hotels 40+ nights a year and I can tell they are trying here, but the base room size/;set-up has issues. I hate really small rooms with even smaller bathrooms. I am not a fan of having the bathroom sink area behind the same door as the toilet, where someone can't shower while someone else uses the sink area--should have separate doors/spaces, but everything is so cramped together. I also though the pillows were not good...way too small and nothing to them. We were in a double bed room and the sliding door from the bedroom to the bathroom, with its frosted glass, just didn't cut it in my mind. No one can go to bathroom at night and not wake up the entire room because they have to turn on the light in the bathroom to see and of course the light goes through the frosted sliding glass door (which by the way was very dirty with kid hand prints from a previous guest). A simple night light around the toilet area would help. I also was not happy with the heater. It was really noisy in our room and either worked "too" well or would not come on at all. Another suggestion, and maybe BW is going to it, but having the soap dispensers for showering, shampoo, and conditioner on the wall, is not my idea of good. I would much rather have a personal bottle of shampoo, then to have to pump it out of dispenser that I really don't know what it is ....It is labeled Dial, but not happy with the "cheapness" it feels like. The staff for checking in was very nice and top notch. The cleaning staff in the breakfast area was trying very hard, too. There were a huge number of people and not enough seats to even begin to handle the demand of the breakfast bar (lots of families with kids and pets). Yet, the staff was trying very hard to keep it stocked and clean.. Good job employees. Even with all this said, I will try a different hotel next time as fixing the room size/layout is not something that can be fixed easily. If you are a family with kids, who like a nice pool, have pets, then this hotel may be for you.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending Pony Soldier Inn & Suites for families and those traveling with their furry family members. We also appreciate your impressions and suggestions for how we can make the next experience a better one. We always listen to guests comments and take insight from them. I do hope you will reconsider and join us again. Have you had a chance to look at some of our other room types, such as our suites? We do have other options available for guests looking for a little more space and many find that our suites suit them quite nicely for that purpose. Feel free to call our hotel directly and expect to receive the same excellent service you received while here. Enjoy your 2018 travels! Best, Scott, GM

"Renovation"

5
30/12/2017

New furniture, carpet, arrangement in the room is fantastic! Best is certainly Best Western Pony Soldier Inn and Suites. Oh, the very best is the soon to be there...the elevator. Won't have to climb stairs with the luggage.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave us a lovely review .It's always an honor to be noted as the “best”! We appreciate your patience while we work hard to on the exciting updates. Until next time - enjoy your 2018 travels! Best, Scott, GM

"Loved the Location and Customer Service"

5
30/12/2017

My daughter, girl friend and pet dog are traveling to LAX and after doing all the research for location, pricing, pet-friendly and reviews for an hotel in Flagstaff near the interstate - we chose Pony Soldier Inn for a one night stay. The girls loved the place. They called back to say how clean it was, the people working there were very friendly and nice, the rooms were comfortable and most importantly they all felt safe and secure - which was important to me :) The Inn was close to places to eat and they all had a good night sleep. So, I'd like to say thank you BW Pony Soldier Inn!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are most welcome! Your review has made my day. This is exactly the kind of experience we strive to offer each and every day. Thank you for taking time to let us know that your family enjoyed their stay - including the furry members. We hope you'll have another opportunity to visit. Enjoy everything this year brings! Best, Scott, GM

"Cozy Inn"

5
27/12/2017

I loved this place, super clean and pet friendly. The breakfast was great and staff was very friendly and helpful. Our room was a pet friendly room and very comfortable. Location was perfect and it was easy to get to from I40.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Thank you for taking time to recommend Pony Soldier Inn & Suites for guests and furry family members! We're proud to be a place travelers feel a warm welcome and enjoy clean cozy rooms. Sounds like along with our convenient location, your stay was a total success. We look forward to welcoming you back in 2018! Best, Scott, GM

"Highway sleep over"

4
26/12/2017

Hotel was Located just off I-40, it was very clean, had a great staff, was good parking lot, and was a good value. I would stay here again. We left early before breakfast was served so I could not add a review.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for writing such a helpful review. Cleanliness, top notch service and easy parking! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had a stay worth repeating. We look forward to your next visit to beautiful Flagstaff! Happy new year! Best, Scott, GM

"Somewhat disappointed after staying in Williams"

3
23/12/2017

Had spent a couple nights in Williams at the BW and was more than satisfied with the property. Looked forward to a similar stay in Flagstaff. The motel is located quite a distance from downtown, not of the same class as Williams and no restaurant within a couple blocks. Property was clean and room adequate, but not up to par with our previous stay. Oh well, it's not a lifetime commitment.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for taking the time to review. While pleased you enjoyed the our well-cared for property and your room, I'm disappointed to hear there were aspects of your stay that left it a mediocre experience for you. Please let us know when staying with us next time if there's anything we can do to enrich your experience while with us-- we would have been happy to offer nearby dining suggestions and options for getting around Flagstaff. Please come see us again the next time you're in the area and until then-- I hope you have a wonderful winter! Best, Scott, GM

"Need Customer Service Training"

2
22/12/2017

Rude front desk and very rude about me having a service dog. Room was ok. I asked for help with my luggage as I am disabled and I was traveling alone. They said there are service carts but we have nobody to help you so you are on your own and we don't do that.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our Best Western for your recent visit. We appreciate hearing your feedback. Our team is known for warm and friendly service, which makes your comments very surprising. We'll be looking further into what may have happened, to look for understanding and the possibility of procedural corrections. We hope to have another opportunity to win your loyalty! Best, Scott, GM

"Convenient location and good value"

4
19/12/2017

Overall this was a great choice, close to places we wanted to go and great value. Had a king suite (I think) and room size was great for the price. Had room for a roll away so the kids wouldn't have to share a bed. It is close to the railroad tracks, and quite a few trains came through; didn't bother my family, but I'm a light sleeper, so I noticed.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Glad you enjoyed our hotel and found the king suite a great fit for your family! Thanks for mentioning the value you received for your lodging dollar. We're very competitive with area hotels, in terms of rates and amenities. We hope you'll consider Pony Soldier your home away from home in Flagstaff! Best, Scott, GM

"Good for what I paid "

4
18/12/2017

Let me preface this with the fact that I saw this hotel on Groupon offering rooms at about half off the normal rate. At this rate, the room was a steal. Comfortable beds, free parking, free breakfast, and a free delivered newspaper. Like most hotels these days, the pillows are a bit thicker than I imagine people typically need, but that seems to be the norm everywhere (to the point that we sometimes pack our own pillows). The shower provided hot water, except for one moment of cold water mid shower. I quickly adjusted the controls and no other issues. I accept that when the temperature is freezing outside. Overall, it was a great value. However... Had I paid the full price of almost $160 per night, I would have been disappointed. For starters, the free breakfast was okay. I recently stayed at a Best Western in Portland and while there was similar items, I felt Portland's was much tastier. Here, the mixed fruit was alternately hard or tasteless. The potatoes were again OK, but bland. The eggs were good, and plenty of options for bread. If I stayed there for more than a day or two, I would definitely be getting breakfast elsewhere. Secondly, the door to our room was extremely off center. While snug at the top left (doorknob side), as it went down, it gapped. By the bottom, as an adult, I was able to stick my pinky finger most of the way through the opening. Not helpful for keeping out drafts, noise, or who knows what else. Overall, I was pleased with the hotel for the rate I paid. At the end of the day, I'm sure it is nicer than some of the lower class hotels in Flagstaff. But if you are going to charge 2 to 3 times as much as those hotels, I think they need to do more than just offer a free so-so breakfast.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for your recent visit to Flagstaff! Sounds like you had an overall positive experience and appreciated the value received. Our rates do fluctuate with the seasons and occasional special events happening in the area, but we're generally very competitive with area hotels. We appreciate your feedback regarding the door, and I have made sure to pass along your suggestion to the appropriate department. Our complimentary breakfast buffet is a guest favorite amenity here, but we do understand that dining is a matter of personal preference. Our team looks forward to welcoming you again the next time your travels bring you to Flagstaff, and in the meantime-- hope you are enjoying a beautiful holiday season! Best, Scott, GM

"On Route 66"

4
14/12/2017

We picked this hotel for its location...Route 66, Sedona and Montezuma Castle. On Route 66, next to railway track. Roads very busy and about 3 miles from town.... Uber a good option. Hotel is probably 3 star with plastic and paper plates for breakfast. Staff helpful and easy going... so overall worth 4 stars. A few restaurants within 10 minute walk.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Thank you for the great summary of our location along historic Route 66. Sounds like your stay was overall very pleasant, with friendly service by the team. We enjoy sharing the history of Flagstaff with guests. I'm glad to hear you also took the time to go to Montezuma Castle down near Sedona. If you take the drive through Oak Creek Canyon, you won't find better scenery anywhere. If you have another opportunity, you would probably enjoy seeing Wupakti National Monument (day trip). We hope this is just the first of many successful visits. Feel free to call us for all aspects of trip planning. Safe travels! Best, Scott, GM

"Lack of a 5th star"

4
08/12/2017

Not 5 stars because the train was so loud and passed all night long. The rooms and staff were otherwise great! Free breakfast is always a bonus. Suites had 2 bathrooms but both were really small. Suite was roomy!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting our super friendly staff, great rooms and delicious breakfast as reasons you enjoyed your stay. I think you'll find most hotels along Route 66 are within earshot of trains. But, we did stop them from blowing their whistles at night. Most don't mind them, some people love them. For those with noise sensitivities we have rooms towards the back. Be sure to reserve with us to explore all room options and rates. Enjoy the holidays! Best, Scott, GM

"Skip, heading else where."

2
05/12/2017

The building is old and dated, needs a decent face lift as opposed to the band-aiding they've done throughout the complex. The guest bathrooms are the biggest culprit, sad tile work with a disconnected layout. The barn doors to the bathroom are a sad attempt at trying to stay updated and relevant, they simply don't work for sound or light privacy. Due to the old nature of the building sound proofing was minimal between the 1st and 2nd floors, sounded like elephants were above us at 5am. The furniture is the biggest save for the Pony Solider Inn, being almost entirely new and updated. If we're being honest the new modern furniture clashes with the old dated building, but at least it's new and clean feeling. The second save comes from the breakfast, they do offer a slightly better quality by actually frying each egg as opposed to using the pre-scrambled mix hotels tend to use. The orange juice was also of a higher caliber and they offered hot chocolate instead of only coffee, appreciate the options. Would I stay here again, probably not, especially if a newer hotel was at a similar price point or even only $20 more a night. If you value the breakfast over the room then give it a shot. I recommend you get a second story room for sound but keep in mind there is no elevator so good luck with your luggage.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the feedback. I am sorry to hear this stay was not the experience you were hoping for. We hope you will consider staying again based on your enjoyment of our expanded complimentary breakfast buffet and other amenities. We have have quite a few room types to choose from, a team willing to assist with luggage and I'm confident we can provide the kind of small town hospitality we're known for. Please contact me through the front desk if you would like to explore different options with regards to room style, room location and any specific preferences you have. Thank you again for your review. Best, Scott, GM

"Modern, clean, excellent amenities and staff"

5
05/12/2017

Our first time at BW Pony Soldier, we stayed in one of the suites as a 55th wedding anniversary treat.. Very nice! One room is living room/work area with its own full bath, the other has king bed and furniture with another full bath; two nice large TV's, two AC/heat units (with constant fan feature - nice). Very clean, comfortable all around with internet, USB charging, etc. A full hot breakfast in a large clean separate eating area/building next door was top of the line. Bacon,eggs,potatoes, pancakes, pastry, cereals, yogurt dispenser with toppings etc all available plus the usual other items. We would and likely will go back again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thank you for celebrating with us! We're happy that your stay reflected the kind of top notch hospitality we're known for. We revamped the complimentary breakfast last year and it's become a guest favorite. I appreciate you listing some of the items offered for those planning a visit. We hope you'll make Pony Soldier your go-to place to stay when visiting Flagstaff. Wishing you many more happy years together! Best, Scott, GM

"Very good stay with Family!"

4
03/12/2017

We had a very nice experience staying for a night in BW -pony solider inn and suites.We stayed in 2 queen beds room. The room had a refrigerator but no microwave. The bathroom was very small and congested. A microwave in the room would have been nice! The breakfast itself was really good with variety of items-pancakes,fresh yogurt,cereal,scrambled eggs,fresh cut fruit,oatmeal,etc.!Pancake maker was big hit among the kids who loved to make fresh pancakes themselves. All the breakfast staff was excellent and provided great service. We came to notice that yogurt machine was not working properly and reported to the staff and the staff immediately fixed it and my kids were delighted to enjoy the creamy fresh yogurt from the machine. The breakfast staff were constantly checking for items to be filled and were courteous! Love best western for the courteous service!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
I always love hearing when kids enjoy the hotel! It's a sign we're providing great hospitality to families. Thank you for sharing the details of our complimentary breakfast and the attentive service by the team. We hope the rest of your trip was equally as enjoyable as your stay. Come and visit again soon. Enjoy the holiday season! Best, Scott, GM

"Did the job...sleep and breakfast"

4
01/12/2017

No five star hotel, older building with internal stairs, but we had a clean room and slept well except for the early leaving bus tour group. If i had a complaint it would be that the hallways do act like an echo chamber....any noise can be heard. The breakfast was also impressive. Happy with the service.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your review. I'm pleased to hear that two of your highlights were cleanliness and the complimentary breakfast. People choose us because we offer a comfy home away from home and your description matches that. For the early morning interruption, my apologies. We hope to welcome you back next time your travels bring you back to Flagstaff. Happy travels until then! Best, Scott, GM

"Great service"

4
29/11/2017

I did stay in another hotel previously,in Flagstaff and I read bad critics for this hotel. In my opinion they were wrong.Rooms are clean, quiet et large enough. The breakfast, is what we generally find in these hotels but, it was plentyfull and most of all, the room was large and clean .It is a little distant from downtown but to get there, you had a car,

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us! I'm happy you discovered that you'll receive warm responsive service here at Pony Soldier Inn & Suites. We treat people the way we want to be treated when we're traveling. We hope you'll return. Remember, the best rates are found by booking on our website or calling the front desk. Please don't hesitate to reach out to me if I can ever be of assistance. Enjoy the upcoming holidays! Best, Scott, GM

"we'd stay here again in a heart beat"

5
29/11/2017

this is a well run, clean and friendly hotel. the amenities were very good, and the staff was friendly and helpful. it is near the railroad tracks, but it didn't seem to be an issue. we'd stay here again without question after staying at the super 8 down the road in the past.

"Poor Value for Price"

2
28/11/2017

This was by far the worst Best Western we have ever stayed in. The area of town was old and there were homeless people hanging around. We were afraid to walk to a restaurant after dark. We spilled water on the floor and the paper towel came up black. The walls were so thin we could hear dogs howling down the hall. The people above us kept us awake for hours. The breakfast was very good. The breakfast room was pleasant and the food was good. This was by far the most expensive Best Western we have ever stayed in, and we would never stay here again. (We tried to use points to stay in this particular hotel and they wouldn't take our points.)

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback which gives us a chance to respond. As much as we try to be all things to all guests, we know it's not possible. Different travelers value different things. I'm sorry there was some areas of the stay that did not exceed expectations. Your profile says you are a local. If so, you know that all the best spots in Flagstaff are historical sites. We're built along Route 66 making us convenient for those visiting, those passing through on Hwy 40 and those on the way to the Grand Canyon. We always work hard to improve our guest experience and in that vein, I'm reviewing these comments with my team. On a positive note, I'm happy you enjoyed our complimentary breakfast. If there's anything else you would like assistance with, please feel free to drop by the hotel. Thank you again. Best, Scott, GM

"Fun Recovering from Campin"

4
27/11/2017

We had just spent four days camping on a lonely mesa in Central Arizona and this was a great way to re-acclimate. The room was comfortable, albeit small. The noise from RR minimal because we requested and got a room away from Rt 66. The spa/hot tub was hot enough and breakfast plentiful. Not much more one could ask for!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Sounds like you are an adventurer! Thank you for choosing Best Western Pony Soldier as the place to land after being ‘off grid'. Our amenities and overall value make us an excellent choice. Heated pool and hot tub don't hurt either! We hope you'll share your experience staying here and recommend us to friends and family. Thank you again for the glowing review! Best, Scott, GM

"Happy Thanksgiving and Thank You"

5
26/11/2017

Me and my family were very pleased with our stay and we would gladly return and enjoy it all over again The location was farely close to highway and also had many of options for food even though you offered room service and if it were like breakfast it would be amazing also thanks again

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Happy holidays to you! Thank you for bringing your family to Pony Soldier Inn & Suites and leaving such a sweet review. We're happy to hear our complimentary breakfast was so pleasing. It is definitely the favorite amenity of many guests. We designed it to offer a little something for everyone. Come back and see us again soon. In the meantime - safe travels! Best, Scott, GM

"Family Suite is excellent value! "

5
23/11/2017

Our family stayed in the two room family suite while on the way to the Grand Canyon. The room consisted of a huge rectangular shaped room with two queen sized bed's and a sectional sofa. A very nice desk, television, small table and refrigerator also were included in the room. The adjoining room contained a king sized bed and a good sized bathroom with a door connecting to both rooms. A little nook that originally appeared to be a closet in the larger room, was the perfect spot for our baby's pack' n' play. The room was very clean and appeared to be recently remodeled. Joey at the front desk, was very kind and provided extra towels and soap for our larger than average family. The breakfast was abundant! We stayed two nights, and they had nearly every breakfast item that you could imagine. It was incredible to see a sign that also cheerfully explained that they had gluten-free and dairy-free options for guests. We asked for some bread and enjoyed some gluten-free toast! My kids greatly enjoyed the enclosed pool. The water was warm, and the enclosed free-standing building was also well heated. The price for the two room family suite was excellent, $116, but we did book it three months in advance. My husband and I considered it an excellent value and blessing to be able to stay in one room as a family. The only possible negative thing about this hotel is the train that goes by quite often. It wasn't annoying, but I woke up a few times in the evening when it went by. The family suite is at the very front of the hotel, so this could not be helped. We enjoyed the Best Western Pony Soldier Inn and would stay again a heartbeat! Highly recommend!

"Clean & Comfy"

5
21/11/2017

We were upgraded to a king suite and the bed was firm and comfortable! We had a microwave to warm food up and a refrigerator to keep things cold! My husband had his own bathroom and shower and so did I!! They serve a continental breakfast in the morning which is free. Everything was clean and we had lots of pillows on the bed! We enjoyed our stay!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow, thank you for writing such a positive review! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had such a wonderful stay in one of our comfy suites. Our breakfast is full of choices in the hopes to please each individual palate. We hope to see you again the next time your travels bring you to Flagstaff. Enjoy your travels until then! Best, Scott, GM

"En Route from Albuquerque to Phoenix"

5
20/11/2017

We arrived just before dark. Settled into a basic, yet very comfortable first floor room. Ice was handy, front desk personnel excellent and very helpful. They recommended a fabulous Italian restaurant within walking distance. It was Incredible.! Italian food very much like Italy! Staff replaced a faulty hair dryer ASAP and went out of their way to make us comfortable! Did I tell you they upgraded our room for no extra charges? And added 500 points to my membership! WOW! Our room was functional, clean and safe. Jeisell was outstanding recommending dinner locations and I'm so glad we took her advice for Mama Lisa's. The vegetarian manicotti was simply outstanding. Excellent salad, soup, bread and wine. Betsy is a terrific member of the housekeeping team and we are so very grateful for the work the they do everyday to ensure a great experience for guests! I realized later that day after we checked out I had left a favorite hair brush in the room. I called and was told the housekeeping staff had found it. I arranged for them with their help to sent back to me. They are so accommodating...and professional. I highly recommend this property to all who pass through Flagstaff. It was a great experience and a terrific hotel! Thank you very much!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanksgiving greetings! Thank you for your loyalty to Best Western and for taking the time to review your recent stay with us. I'm pleased you had such positive interaction with our staff, and felt very cared for. Both Jeisell and Betsy will receive special recognition for showing true hospitality. Please consider our hotel your home away from home in Flagstaff! Best, Scott, GM

"Expected more from a 'Best Western'"

3
18/11/2017

We decided to give this facility a try, based ONLY on price and the fact that it's a Best Western hotel. Best Western standards have dropped in the last few years in our opinion. The breakfast was pretty good though ALL the pastry items tasted like they had been sitting around for quite some time before being served...very stale and crumbly.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking a moment to share your recent experience with us. We take a lot of pride in offering value and quality, making your hotel stay easy. If there's anything we can do to enrich your experience, please don't hesitate to ask. I'm pleased you mentioned that the breakfast was a plus-- it's just one of the many ways we try to help our guests start their day out on the right foot. We hope to see you again the next time your travels bring you to Flagstaff, and until then--happy travels! Best, Scott, GM

"Wonderful hotel"

5
14/11/2017

Large, comfortable rooms that allow you to spread out. Mexican restaurant attached, but separately owned. If closed, there is a wonderful Mexican restaurant around the corner which specializes in authentic Mexican food. Highly recommended.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to review the Pony Soldier Inn & Suites. We sincerely appreciate letting others know you enjoyed a spacious room or suite and found a great restaurant. We'll also add (for those planning travel) to feel free to call the hotel for dining recommendations. We will be your personal flagstaff concierge! We hope you'll make our Best Western your home away from home in Northern Arizona. Happy travels! Best, Scott, GM

"Recent Stay"

1
12/11/2017

This facility is old and in need of updating and repair. The walls are thin and you can hear every guest as well as the multitude of trains that pass by in the night. I would never stay at this property.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It's always disappointing to hear we've missed the mark and have noted your suggestions for improvement. We have replaced all the room furnishings and carpet in the last two years in addition to completely remodeling our breakfast room. Please give a call directly when looking in Flagstaff next time so that we can insure you're in the best room for your specific needs while traveling, and I'm certain we can turn this around to provide the restful night Best Western Pony Soldier is known for. Most of our guests find the trains to be a non-issue but for those more sensitive to it, we do have options in other locations of our hotel that might be better suited. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Typical older motel. Clean, spacious quarters, but noisy"

3
12/11/2017

We could hear the people above us walking around the room and moving things around. We listened to banging from another room for a long time. A staff member came to our door and asked us if we were making the banging noise. There had been several calls to the front desk about it. He acted like he didn't believe me when I told him that we had not been making the noise. He kept me at our door and I felt like he was accusing me of making the noise, but it wasn't us. We were hearing it too. There was also a lot of loud talking, laughing and yelling in the hallway. We noticed that a large group of people had arrived in a tour bus. Some of them got up at 5 AM and woke us up with their loud noise in the hallway and slamming doors. The room was spacious with 2 bathrooms and clean. The bed was adequate. The 2 TVs worked quite well but it is awkward to have two TVs going in the same room on different channels.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us! I apologize for the inconveniences you are describing regarding noise. We work hard to provide excellent hospitality and are disappointed to hear when there are disturbances in the hotel. I can confirm there was a noise concern recently, which the staff was trying to remedy. I hope that based on the other favorable aspects of your stay, you'll give us another chance to win your loyalty! Feel free to reach out to me if I can be of further assistance. Until then - happy travels! Best, Scott, GM

"This is a very nice motel."

5
11/11/2017

I really like this motel. The rooms are large, clean and well maintained. For me the bed is very comfortable. The breakfast is one the best that i have experienced. They have a great pancake maker. I was concerned about being far from the downtown but that was not an issue. I spent more time visiting sites out-of-town than i did in-town. I found the good restaurants near the hotel than i did in-town. I found some very good restaurants near the university.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave a great review! You mention comfort, cleanliness and our great complimentary breakfast as highlights! These are the things that bring guests back again and again. I'm proud of our location and the restaurants offered in this area. Like you mentioned, we're just a short drive or Uber ride from the downtown area. We look forward to welcoming you back! Best, Scott, GM

"It is a little Dated"

3
10/11/2017

I felt that the room was a little dated and over priced for what we got. It would have been all right in the $70.00 price range not the $110.00 it cost us. The Pool was good.The breakfast was ok at best. the eggs were uneatable, soggy and gritty. the rest of the breakfast was good. The Staff were really nice and I think went above what they needed to.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us. I'm always thankful to hear details of my guest's stay. It's like having an extra set of eyes on the hotel. I'll be sure to pass your kind comments to our front desk staff. They really will always go above and beyond to make our guest's happy. We're careful to offer competitive rates compared to other Flagstaff properties. Depending on the season, this fluctuates throughout the year. To ensure the best rates we offer, be sure to book direct. We hope you'll visit again soon! Best, Scott, GM

"Here for business, but also saw old friends"

5
09/11/2017

I came to Flagstaff for work related training occurring at Wupatki National Monument. The location of the hotel and availability of continental breakfast, as well as price and previous reviews led me to choose this hotel for my extended stay. Although I was gone for 10 hours each day, leaving and returning to my room was an easy and pleasant experience. The breakfast lounge was well stocked and had friendly staff in attendance. The location of the hotel is a quick 10 minute drive to the heart of Flagstaff where I was able to meet old friends and catch up nightly. I would stay here again.

"A clean, comfortable Inn."

4
09/11/2017

We will often stay at BW Hotels as we find them to be consistent in presentation at a fair price. They are unique in that they are different in style, but we find them consistent in amenities. We do try to pick a BW Plus, as it is a bit higher on the scale across the board, and always includes breakfast. Rarely have we been disappointed. Our main complaint is the Pony Soldier does not have an elevator, and with a bad back my husband found it difficult to carrying heavy suitcases up the stairs. I wish there was some way we could be insured a ground floor.

"Best Western in Flagstaff"

4
08/11/2017

My wife and I had a rather nice stay at the Best Western Pony Soldier Inn & Suites in Flagstaff. All the staff members we encountered were pleasant and professional; our room, while perhaps a bit dated, was pleasant and clean (and everything in the room worked); and the complimentary breakfast (served in a different building from the building where the motel rooms are located) was good for a facility of this type. However, our room was rather small, and access to the room was a bit tricky. Also, while we were not bothered by sounds from the nearby railroad tracks, my wife found the noise from the lobby television somewhat bothersome.

"Visit to Flagstaff"

5
06/11/2017

We were visiting Flagstaff on our return home from a visit to Phoenix. The employees gave us information about the area, as we had never been to Flagstaff. They pointed out good places to eat and directed us so we could get there and back without getting lost.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for writing a review about your experience. I look forward to sharing your review with the team. We sincerely enjoy hosting visitors. You couldn't have picked a better time to enjoy the sights of Flagstaff. Our autumn colors are gorgeous! Please come see us again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western. Happy travels! Best, Scott, GM

"Flag again"

5
06/11/2017

This hotel is great for location, rooms are clean and bright and the bed comfortable. Breakfast is okay; but will fill you up! Good for walking to an Italian resturant. Flagstaff is always a great place to visit and explore!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for writing such a positive review! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had such a wonderful stay with us. Fat Olives is popular with guests and I'll make sure the front desk keep recommending them. We appreciate your continued loyalty to our Best Western Pony Soldier and look forward to seeing you again the next time you're in Flagstaff. Until then, best wishes for a lovely autumn season! Best, Scott, GM

"Good visit"

4
01/11/2017

I stayed at this facility for one night while traveling through on I-40. The motel is somewhat off of the interstate and is not the most convenient to the interstate. Check in was somewhat slow but acceptable. The room was well outfitted and in good condition. Overall it was comfortable and quiet. I did use the hot tub -- it is somewhat interesting in that it is in a different building across the parking lot and was somewhat open to the air even though it was inside. Breakfast was decent with a good variety and a large seating area but was somewhat inefficient in the order of how it was organized. We also had a dog with us -- there was a decent area for our dog to walk around and be comfortable. Overall it was a good stay.

"I do not know why this property is a Best Western."

1
01/11/2017

It is an older property in a run down neighborhood across from very busy railroad tracks. They had refurbished the rooms very nicely, but the room was tiny. The complimentary breakfast offerings were inedible except for the dry cereal. The fruit wasn't ripe. The eggs were over hard dumped in a pile Ina chafing dish. I could go on and on.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and feedback. It's always our top priority to deliver exceptional hospitality to our guests so that they always feel welcomed and comfortable and more like they are at a home away from home, and I think that's what sets our Best Western apart from other lodging options out there. While pleased you enjoyed the recent room updates and location, we regret your stay wasn't all you hoped it would be. I think you'll find that most hotels in town were built along historic Route 66. For next time, keep in mind that we offer a variety of room types including suites. Perfect for those that need more room to stretch out! Our front desk is happy to explore all your options, if you plan another visit. Wishing you a happy autumn season! Best, Scott, GM

"Loved the stay here!"

5
30/10/2017

Cute cozy hotel, nice clean rooms. The breakfast was delicious. All of the staff treated my family just as that "family". They had an indoor pool. I highly recommend you stay here the next time your in Flagstaff!! Thank you Best Western <3

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are family! Thank you for being our guest and leaving such a glowing review. You really picked one of the most beautiful times of year to visit Flagstaff. I'm glad you stay was all you hoped and more. We look forward to welcoming you back soon! Best, Scott, GM

"Good place to stay"

5
30/10/2017

Centrally located in the Flagstaff, AZ and surrounding areas. Clean, well kept and maintained with a friendly staff. The breakfast was good if one enjoys pre-cooked eggs with the additional items. The cereal and danish were good.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting cleanliness, ambiance, friendly service and our location. We appreciate the recommendation to those looking for a great place to stay in Flagstaff. Looking forward to next time. Remember, the best rates are found when booking direct! Best, Scott, GM

"Northern Arizona visit"

5
29/10/2017

The Best Western Pony Soldier Inn & Suites, Flagstaff AZ has been an excellent base for visiting northern Arizona attractions. This was our second visit and stay, and both times we have come away more than satisfied. The hotel is superbly located on historic Route 66, and one can easily drive in any direction to national parks, monuments, and other scenic destinations. The facility is clean and well-run, and rooms are spacious.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You couldn't have picked a better time of year to visit. Flagstaff and surrounding areas are just beautiful in autumn! Thanks so much for being our guest. We hope you'll have another opportunity to visit this year. Please let me know if there's anything I can assist with. Wishing you a fantastic season! Best, Scott, GM

"Good Service"

4
26/10/2017

The front desk staff were pleasant and efficient. I had asked for a room that might be quiet and he made the best choice for us. The rooms are accessed off a small alcove so you don't hear people in the hallway. We did hear the next room coming and going. The room was clean and comfortable. After reading about the firm beds from others I was quite surprised that we found them rather soft. So often the heaters/AC in hotel rooms blow up the curtains but this hotel has put a deflector on the unit so that the room is either warmed or cooled more effectively

"Not happy"

2
26/10/2017

The rooms above you have paper thin floors. When a person walks, it sounds like they are coming through the ceiling. Breakfast area is extremely small. The parking spaces are not wide enough for your car.

"stay away"

2
23/10/2017

I was very disappointed in this BW hotel. Pet odor in room, small, dark room, uncomfortable bed, poor quality of breakfast foods. Definitely not up to BW standards. Train noise didn't help but is to be expected in this part of Flagstaff.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for for your feedback. We strive to excel in offering comfortable accommodations, great amenities and warm service and it's a disappointment to learn of your disappointment. When the front desk is notified of room dissatisfaction, we will always work towards finding a solution or an alternate assignment. I'm sorry to weren't able to turn your experience around while you were still on property. Our Best Western scores are always very high but I can understand your particular frustrations. If another visit to Flagstaff is in your future, please let me know. We'll explore all room options, making sure your personal travel needs are taken care of. Thank you again for choosing our hotel and giving us a chance to invite you back. Safe travels until then! Best, Scott, GM

"Comfortable and affordable"

5
21/10/2017

Very nice accommodations in Flagstaff! Clean and comfortable and well staffed. Breakfast included was fresh cooked in a large dining area. Located on main street with easy access to freeway and rail service and local dining.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to review! I'm pleased you've found a hotel you can count on us for comfort and value when visiting Flagstaff. With all our amenities and a team that genuinely cares, you can't find a better. If you ever need assistance with anything, please don't hesitate to reach out to me personally. We look forward to welcoming you again. Best, Scott, GM

"Excellent if sleep isn't really your thing"

4
21/10/2017

The hotel is in a great location. Though it's right near railroad tracks, you can hardly hear the trains. Overall, the place is quite nice. Rooms are well-appointed (though ours was missing a "do not disturb" sign which got us interrupted by cleaning staff a couple of times during our 1 night stay). It's clean. Breakfast was better than in other hotels I've been in where a continental breakfast is offered. The beds, though... the mattresses are very firm which made for a very difficult night's sleep. That's the main reason this doesn't get and Excellent rating.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a guest and leaving helpful feedback. We're happy to note high satisfaction with our location and complimentary breakfast. Next, I'm so sorry your sleep was interrupted by the team. I've already asked the housekeeping staff to be more consistent in making sure all rooms have ‘Do not disturb' signs. Best Western does a lot of research on mattress comfort but I completely understand personal preference is what counts. The team will always do their best to make sure you're comfortable We hope you'll choose us again next time you're looking for comfortable accommodations in Flagstaff! Best, Scott, GM

"Breakfast was great and family friendly"

5
18/10/2017

The food at breakfast was great. They had bacon, sausages,eggs, pancakes, breads, sweets, yogurts, fresh cut fruit, cereal, hot oatmeal with all the fixings and even glutton free bread options. Our children enjoyed the heated pool and the large hotel rooms.

"Not good"

1
17/10/2017

Stains on bathroom door, beds uncomfortable, breakfast was cold coffee was always cold and watered down, floors slanting and tile in bathroom way too slick, almost fell a few times. You hear train every 45 minutes.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We're sorry for the less than stellar experience at our hotel. It's especially disappointing to know we were unable to work towards a resolution while you were with us. When a guest is unhappy with the room (or room location), our first choice is offer an alternative when occupancy levels allow us to. Regarding trains, it is not a problem for the majority of our guests and the fact is, most of the hotels in town are along the tracks (they run along the Route 66). As a city, we were able to stop the trains from blowing their whistles as they go through. However, in some rooms the rumble can still be heard. If there is anything further you would like to discuss directly that might improve our chances of winning your loyalty, please feel free to reach out to me through the hotel. Thank you for choosing Pony Soldier! Best, Scott, GM

"Super friendly staff"

4
12/10/2017

Essentially a motel... with this in mind (ie., not expecting a 5 star hotel) it is the perfect stop over. The staff are all super friendly and the breakfast is self serve with all a person might want. Great value. Thanks.

"Long weekend"

5
12/10/2017

We had a long weekend and decided to do some traveling, and the last stop was Flagstaff. The Best Western in Flagstaff had a few rooms available at a reasonable price, compared to other franchise hotels.

"Noisey room"

3
11/10/2017

Room was noisey due to some type of equipment on the roof? that came on and off all night long. Sounded like a train coming through the room. We were placed on the second floor as far away from the restaurant and the front desk as possible.

"arizona ,utah parks tour"

4
07/10/2017

pony soldier is an older motel clean and well kept .probably a two diamond rating is accurate . It was the closest BW to the airport . We generally try to chose Best Westerns on our vacations. It was a short stay not much more can be said other than it was convenient

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being guests of Pony Soldier Inn & Suites. Glad to hear you mention the hotel is well kept and convenient to the Grand Canyon and Utah parks. We hope the rest of your trip was excellent! Best, Scott, GM

"Met or exceeded our needs"

5
06/10/2017

Clean room with a nice staff. Probably most outstanding was the breakfast offered. While I'm not a big fan of hotel breakfast this one was above average in that it was kept very clean, the two ladies working there kept everything stocked and the room was big enough to avoid crowding. As I said I'm not a big hotel breakfast fan, but the coffee was hot, the juice cold (and real) and a lot of choices including fruit, oatmeal, bacon and eggs, pancakes and cereal.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for leaving a five-star review! I'm pleased to know that among the hotel breakfasts you experienced, ours stood out as worth mentioning. The team will be delighted to hear your generous words. We hope to welcome you back next time your travels bring you to beautiful Flagstaff! Best, Scott, GM

"Not As Good As Before"

2
02/10/2017

I previously stayed at this Best Western and liked it. This time, not so much. Staff wasn't as good, hallways reeked of marijuana. When I asked about it I was told they were trying to figure out where it was coming from and had other complaints. Bathroom floor had hair in the corners, shower handles were stripped so the water was really hard to turn on/off and control for shower. Beds were VERY uncomfortable. Dog area is nice. Breakfast was okay. Overall, pretty run down and disappointing.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a loyal guest of our inn and sharing details about your stay, including the nice photo of our pet area. Many apologies for the frustrations you describe in your review. This is very concerning as these are all quite atypical comments regarding our hotel. As our front desk staff told you, we do take guest feedback seriously and are always striving to improve. Typically, we're able to determine the cause of discomfort and find a quick solution. In the rare occasion when a guest is not satisfied with their room, when made aware we can offer an alternate. It is with regret from our end to learn that we were unable to take care of this during your stay. We're investigating the room you stayed in to make immediate repairs. We hope to have the opportunity to turn this around based on your past positive experiences. Please give me a call directly when booking next time so that we can help to personalize your stay overall. Until then, we wish you continued and safe travels. Best, Scott, GM

"Not good for price charged"

2
02/10/2017

Not worth the price charged. The room did not smell good, the breakfast needs improving and the room needs to be updated. Several places in the room had damage and needed to be updated. Out of 5 stars, I give it a 2.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. I'm disappointed to hear you weren't satisfied with the overall value received. While we're looking further into your specific comments, I wanted to take a moment to apologize for any discomfort you experienced. As a result of your review, we're exploring ways we can better respond to guests while here. When the front desk is alerted to room dissatisfaction, the usual protocol is to either make the correction or find an alternate room. Regarding rates, we do take extra care to remain competitive for the area and surrounding events, but this does change with the seasons. One of the best ways to insure the greatest value is to give us a call direct. Our front desk would be happy to act as your concierge and personalize the reservation process, to make sure we cover each of your specific needs while traveling! In the meantime, enjoy the colorful autumn! Best, Scott, GM

"Right on Route 66"

4
01/10/2017

Convenient location right on Route 66 with restaurants nearby. The Breakfast at the hotel was outstanding with any item you might want, including eggs, potatoes, sausage, all kinds of toast or muffins, choice of cereal, yoghurt, pancakes, etc. etc. Really amazing and lots of seating at tables in a large room.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks! We chose breakfast items to be able to offer a little something for everyone! It is our most complimented upon amenity. We hope you'll visit beautiful flagstaff again soon. Remember, the best rates can be found when booking direct. Safe travels until then! Best, Scott, GM

"BEST VALUE in Flagstaff"

5
29/09/2017

We reserved a King Suite for 3 nights, and, frankly, wished we would have stayed in Flagstaff longer - the room was likely 500 sq ft, well appointed with a partially walled off sleeping area, separate seating, desk, table/chairs area, and 2 full bathrooms. Clean modern, bright, well-equipped, and exceptionally affordable. The indoor heated pool & hot tub were both at appropriate temperatures and the chemical levels were comfortable and nonirritating. The hot and cold breakfast buffet was extensive enough to meet any needs. The staff, from front desk to maintenance to housekeeping were consistently friendly, professional and accommodating. Though located in a slightly depressed area, this oasis remains safe, and is easily accessible to the Rt 66, downtown, and suburban tourist areas and eateries, as well as the highway (I-40). The only peculiarity is that the parking on either side of the building appears to be directional one-way, both sides pointing in in the same direction towards the rear. Unquestionably, this is my "Go To" place in Flagstaff. WiFi is adequate fir streaming.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your generous review! I also saw the other you left and sincerely appreciate it. Sounds like your stay was all you hoped it would be. We look forward to welcoming you back. In the meantime - enjoy the beautiful autumn season! Best, Scott, GM

"A different opinion"

3
28/09/2017

I'm sorry but I just don't share the enthusiasm that some of the other reviewers have posted here. Maybe it was because I had a small room. When I say small I mean after I opened the door within two strides I was up against the window. This is an older hotel and the room showed it. It was small and so was the bathroom. You could barely turn around in it. I hate to sound so negative but for $135 I expect more. I know maybe that is the going rate for a Saturday evening in Flagstaff but I just don't think that is too much to ask. This hotel is right by the train tracks and they run all night so if you do stay here try and get a room on the back side. On a positive note the employees were very friendly and helpful.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Guests choose us because they want a comfy home away from home with great amenities and a kind, welcoming staff. For the area, we are very competitive but with the seasons and events the rates change. The best way to ensure you're getting our best rates we always recommend booking direct. In addition to rooms, we offer spacious suites for those wanting more room to stretch out. Please feel free to give the front desk a call before you make your next reservation so we can personalize your experience from start to finish. In the meantime - enjoy your travels! Best, Scott, GM

"Flagstaff Visit"

4
25/09/2017

On my motorcycle for this stay; my 2nd stay here this year. I spent 2 nights here. My room was very large with 2 queen beds. It was similar to a studio apartment in size. The full service breakfast was very good, with just about anything anyone could want. The bed was comfortable, there were plenty of towels, and the wifi service was faster than I expected. The price was reasonable, and overall it was a good stay.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western Pony Soldier Inn & Suites. We're delighted that your second stay here was a success, including a very nice breakfast and Wi-Fi connections that exceeded expectations. I hope this won't be the last time we'll see you this year. If there is ever anything I can do for you, please don't hesitate to reach out to me through the front desk. Thank you again and enjoy the rest of your autumn travels! Best, Scott, GM

"Overall a great place to rest"

5
24/09/2017

Been to a lot of motels, some more expensive and some less expensive, but overall this was a great place to stay. We just dropped in after going to the Grand Canyon for a few days. The staff was very friendly and helpful. We stayed in a 2 queen on the second floor. The room was smallish (would not recommend this size room for 4 people) and a bit unusual as to the layout (closet, bath, toilet & sink all behind a sliding door). The beds were great though, the internet was fast, there were lots of outlets, the TV was wonderful, had a refrigerator, it was clean and they have a free hot breakfast that had extensive choices. Can't ask for much more but the only drawback was there are stairs only, no elevator. In all fairness we were offered a lower floor room but this is a pet friendly motel and the only room had been used for pets, so we declined.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for leaving honest impressions about your recent experience! We're happy Pony Soldier was a welcome destination after your visit to the Grand Canyon. It's our priority to give our guests a comfortable and welcoming reception and it's great to know when we've hit the mark. We hope to see you again and until then-- we wish you safe travels! Best, Scott, GM

"Great Value"

5
22/09/2017

I use this hotel when traveling I-40. It's a bit off the freeway but is a GREAT value for the price paid. It's safe, the staff are always friendly and helpful, the rooms are clean and the breakfast is great!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for your loyalty and for taking the time to write such a positive review! I am glad to hear you enjoyed the value received, and we were able to provide the environment that is safe and secure. We look forward to welcoming you again the next time you are in the area, and remember that the most competitive rates are always found when booking directly with the Best Western Pony Soldier Flagstaff! Best, Scott, GM

"Pleasantly overwhelmed"

5
22/09/2017

Outstanding service and exceptional staff. One of the best breakfast areas. Hot items were varied during the week alternating between selections. There was also a pancake maker that was much easier and quicker to use then the traditional waffle makers in most hotels. No matter who you passed in the hotel the staff would always great you with a good morning or afternoon.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay! I'm pleased to hear that overall you enjoyed your stay with us and a guest favorite--our free breakfast, which is always a hit! So nice to hear you also felt cared for by the team. We always hire those with a talent for genuine caring! Please come see us again the next time you are in Flagstaff and until then-- happy travels! Best, Scott, GM

"For the price I paid and the room assigned to me, motel 6 had them beat."

1
16/09/2017

I was in transit moving with my dog from Florida to Las Vegas and made a reservation with Best Western inn at Flagstaff Arizona which was my last rest stop.Stayed most of my overnights with motel 6, not bad for the price. Was hoping to make my last stop somewhat more luxurious than the others and the room that was given to me I could not believe my eyes. Hard floors,small bathroom,loose plumbing in the bath tub,popcorn walls and curtains stained.That room has never been remodeled and charging customers over $130.00 per night.Too tired to look for another place. Called customer service center and complained about the conditions of the room and was given a $20.00 credit.Whooptidoo ! Mentioned to the clerk before leaving, " Motel 6 has you beat "

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Pony Soldier as the stopover for you and your furry family member. Our rates do fluctuate throughout the year. We're very competitive with comparable properties in the Flagstaff area, but we do offer traditional rooms as well as suites for those that need more room to stretch out. This allows us to accommodate different types of travelers. For the best rates anytime of year, be sure to book direct. Please feel free to call so we can make sure to reserve a room that matches your needs and budget. Good luck with your new life in Las Vegas! Best, Scott, GM

"Pet rooms"

4
15/09/2017

I would like to see tile floors in pet rooms, easier to keep clean and the smell down. Room was ok but had trouble getting them into the room to service in a good time. We took our puppy with us and asked to have the room serviced while we were out and returned at 1:30 pm and was not done yet.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the suggestions for how we can make your next stay better. I'll review these with the team. We're always looking for ways we can make the stay effortless and convenient. Looking forward to next time! Best, Scott, GM

"Smallest room ever!"

1
14/09/2017

Placed on the second floor, in the rear of the hotel with no elevators, in the smallest room ever! Lap pool only. Breakfast next door in a different building, glad the weather was chilly, but decent. Paid an arm and leg for the room in comparison to others in the area.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're sorry your room size fell below expectations! Always let us know if for any reason you are not happy with your room assignment. Many times, depending on occupancy levels, we can find an alternate. If given the chance, we are able to solve most concerns. Glad the breakfast was a bright spot. If you decide to give us another try, be sure to call direct for the best rates and reservation service. Safe travels until then! Best, Scott, GM

"Great Hotel located on Route 66 in Flagstaff"

4
12/09/2017

Great hotel to stop over as you continue with your road trip or journey to the Grand Canyon.. Nice Staff and services. Needs to be updated in some areas but overal a great place to stay. I would recommend it for family. The suites have 2 full bathrooms which is great

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! Road trippers are always welcome here at Pony Soldier! We're very convenient to the Grand Canyon and recommend guests take Hwy 89 to Cameron. You'll pass the Sunset Crater and the option to stop at Wupakti National Monument. Glad to know the team was warm and responsive. We hope you'll stop here again next time you visit the area. Safe travels until then! Best, Scott, GM

"Worst night ever"

1
05/09/2017

I had a very bad experience this stay of our trip We chose this facility for two reasons we needed a pet friendly lodge , Also I needed a spa because of my knee I just four months ago had surgery and the spa help extremely to ease the pain after driving as I do. We were not able to use the spa or the pool because of a large group of young adults and kids were having what appeared a party in the pool area was full and very noisy! The next morning there was a stack of pizza boxes three feet tall and lots of beer cans . Next we had ants in the bathroom area and had to clean them out to use the sink. next we were awakened by by the person above us dragging something across the floor several time for at least 30min. In the morning we had to leave early to drive back to California and found no management any where at 6:00 AM . All in all this was the worst stay ever for me in my 63 years and would never return to this facility ever.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the feedback. Please accept our sincere apologies for any inconveniences that you had to endure while with us. This must have been very frustrating. There was a group staying here, which caused heavier use of our facilities. We are taking all of your concerns very seriously and we assure you that these issues will be addressed and properly taken care of to ensure a better environment for our future guests. If your travels bring you to Flagstaff again, please call me direct if you would be willing to give us another chance to win your loyalty. Thank you and safe travels! Best, Scott, GM

"Fantastic Staff"

5
02/09/2017

My wife and daughter's were on a quick trip to Flagstaff. A tire blowout 5mi from Flagstaff derailed their plans. Since repairs weren't possible until the following day I set them up at Best Western for the night. The staff were awesome!!! They did everything they could to make a bad day into a wonderful experience. I couldn't be happier.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're glad we could help turn things around for your family! Thank you for choosing our Best Western. The team will be happy to hear everything turned out right and the experience was wonderful. We hope you'll have another opportunity to stay. Safe travels! Best, Scott, GM

"Very Satisfied"

5
01/09/2017

We've stayed at the Pony Soldier several times in the past. It's even nicer now with the remodel complete. The staff was great, the breakfast is good and the coffee is excellent!!! We were in the area this time checking on bldg. permits to start our "getaway" cabin. Great place. We'll stay there again...

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. Glad to hear you enjoyed our recent upgrades as much as we have and that staying with us worked out so well. Your loyalty is appreciated! We look forward to seeing you again the next time you're in the area! Please don't hesitate to let me know if there is ever anything I can assist with. Best, Scott, GM

"Great Pet Area-Invisible BW new signage"

4
01/09/2017

Obviously remodeled outside and in the rooms. The Pet Area has a fire hydrant to add humor to your human experience in the grassy area off the parking lot. A fence would have added the Off-Leash privilege--adjacent to the parking lot was not safe for freedom. The new Best Western sign is almost invisible! Imagine how the white background will disappear when Flagstaff has snow..Poor decision by their corporate to change the signage nationwide.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Glad to hear you enjoyed your stay - and your furry family member enjoyed our pet area. Dogs really do like it out there! Next time, feel free to ask the front desk about local spots you can go for off-leash fun. They can also recommend restaurants that allow dogs on the patio. We look forward to welcoming you back! Best, Scott, GM

"Great home away from home"

5
01/09/2017

Excellent friendly staff. Great rooms. Easy parking in front of room. Good breakfast. Good internet access. In room fridge, microwave and coffee maker. Clean bathroom. Pet friendly. 2 swimming pool. Good location to interstate.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave us a recommendation! From a warm and friendly welcome to easy parking and excellent amenities, it sure sounds like the Pony Soldier was the perfect choice for you. We're happy to know you've made us your home away from home in Flagstaff! Best, Scott, GM

"Upbeat reviewer usually/ not on this one :("

3
31/08/2017

I was not happy here. The hotel is near railroad tracks that have frequent freight trains pass by. The freight trains travel very fast and for safety reasons the whistle is blown long and loud. Appropriate but annoying. The rooms are smallish. The front desk staff member would not give me a room in the "quiet zone" even though I checked in around 4:30PM. He "pushed" a first floor room not far from the lobby on me even though I asked more than once to be on the 2nd floor and away from the RR tracks....I gave in and took it. The breakfast was fine but you have to leave the building where your room is and walk across the parking lot to a separate A-Frame Bldg.......it's not a long walk. If the weather is fine then it's no big deal. The tv in our room didn't work at first 'cause the cable box had fallen behind the dresser. A staff member deduced that and all was well. So...up to you if you stay at BW Pony Soldier Inn....I'm giving all the other hotels on my vacation good reviews. Out of the 5 hotels we stayed at, this is my only negative review.

"Nice hotel on Route 66"

4
23/08/2017

We came from visiting the Grand Canyon and stopped for the night at this hotel. It is an older facility, but nicely kept and updated. The reception was friendly, and our room was nice and clean. We had a King suite on the second floor, (there is no elevator) and it was comfortable and roomy. There was a nice breakfast the next morning at the adjacent restaurant. Flagstaff is an interesting, historic town, and we enjoyed our stay.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We do take a lot of pride in keeping our property clean and fresh. Thank you for mentioning how comfortable you felt in the room, and how welcome you felt by the team. Sounds like breakfast was a nice way to start your day too! We hope you'll consider our hotel your go-to place whenever travel brings you to Flagstaff. In the meantime - happy travels! Best, Scott, GM

"Nice BW!! "

5
23/08/2017

We choose a queen standard and it was great for 1 night. Comfy beds, clean and nice decor. Hair dryer wasn't working but they had a loner in the office. Fabulous breakfast room!! Good snacks at from desk! Thx BW

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are welcome. Thank you for being our valued guests and leaving a recommendation. We never tire of hearing people enjoyed the breakfast! We hope the rest of your trip was as successful as your stay at Pony Soldier Inn & Suites! Best, Scott, GM

"good location for northern Arizona sightseeing"

5
22/08/2017

We stayed here to visit the Grand Canyon (a scenic hour and half drive) before heading to Sedona. The staff were helpful and we had an extra large room with a pull out couch. It is on the east side of Flagstaff and is close to a busy railroad - we were in the front room so we did hear the trains at night but it was alright when the windows were closed.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for making Pony Soldier your home base while exploring the Grand Canyon. Like you, most guests aren't bothered by the train. And kids love it actually! I'm pleased your room configuration was comfortable. We look forward to your next stay. In the meantime - safe travels! Best, Scott, GM

"Convenient Best Western Location on the way to Grand Canyon"

4
21/08/2017

The hotel is conveniently situation on Route 66 and closed to shopping/sightseeing areas. The staff was very efficient and knowledgeable to assist all customers. The room is clean and the wifi-internet is great!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for leaving such a positive review! It's great hearing that everything from our convenient location to the complimentary Wi-Fi was great. Our team will be delighted you mentioned their service as well. We don't just work here, we live here too. We're looking forward to welcoming you back. Remember, the best rates can always be found when booking direct. Happy summer travels! Best, Scott, GM

"An Oldie but Goodie"

4
21/08/2017

Deciding to get out of the 105 Arizona heat my husband and I drove three hours north to Flagstaff to spend a couple days, where it was 30 degrees cooler. I had made reservations for the night at the Best Western Pony Soldier Inn where we'd stayed a couple times in the past, the first time in the late 1990's. Pony Soldier is located on the old Route 66 in Flagstaff and a little removed (only a few minutes drive) from the downtown area and Flagstaff is a good home base before visiting the Grand Canyon. Since our last visit the hotel lobby and rooms have been renovated. Being Gold BW members we were upgraded to a room with two comfy queen beds; there was a small fridge with freezer section but no microwave (no big deal for just an overnight stay). What used to be a Chinese or Mexican restaurant next door years ago is now the new breakfast room for Best Western; it is nicely decorated and plenty of room with tables and a long counter for seating; the complimentary full breakfast consisted of sausage patties, scrambled eggs, potatoes, oatmeal (in a big pot, not instant) with all the fixings, bagels, bread and small Danish, pancake machine, and cold cereals, plenty to choose from and enough to get you going for the day's plans. This is an older part of Flagstaff and properties are close together and the hotel itself is not as large as some of the other BW hotels we've been too, the rooms may be a little smaller also, but very clean and the lady at the reception desk was very nice and helpful. For an early dinner, we walked down Route 66 (busy road) only 1/4 mile to the Crown Railroad Cafe which has a very extensive menu, very generous portions for reasonable prices, a good place for families (no alcoholic beverages), and kids would love it as there is a train (all German made I understand) that goes around the track along the ceiling; there are also two little train engine rides for kids to ride (Thomas the engine) like you would see outside grocery stores. Things to do around Flagstaff you ask? Grand Canyon is just under a 2 hr drive, Meteor Crater going East on I-40, Walnut Canyon, Lowell Observatory, Arizona Snowbowl (ski in winter, chair ride in summer), lots of hiking trails, 2 or 3 microbreweries and other pubs downtown. All in all, a nice getaway to escape the heat in the summer!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
What an elegant review! Thanks so much for recommending Best Western Pony Soldier to those looking for great accommodations along Route 66. Sounds like your stay was all you hoped! You were smart to take time to getaway from the heat! Please don't hesitate to reach out to me if I can ever be of assistance during a future visit. We look forward to welcoming you back! Best, Scott, GM

"Don't stay here ever!!!"

1
17/08/2017

charged more than I was quoted when I made my reservation for a stay I didn't stay due to family emergency. avoid like the plague . I stand By every word of this. Has soured me on Best western hotels in general. Even though I've stayed in them on nine different cities this year.

"Excellent hotel to stay"

5
16/08/2017

Overall had a great experience here at this BW hotel. Staff was wonderful, room was clean and nice, breakfast was the usual Best Western good quality. The location was good being right on route 40/66 so it was easy to get around town and to other tourist type of destinations.

"Nice clean place to stay"

5
14/08/2017

We enjoyed our weekend in Flagstaff, staying at the Pony Soldier Inn. They did a great job both accommodating our need for a clean, scent-free room (we get migraines), as well as a room that was good for our cat. Everything was in working order, and the room was clean and comfortable. There were a lot of options at breakfast compared to similar hotels in this price range.

"Good place to stay"

5
14/08/2017

Great hotel in an accessible location. With a well trained staff, who are thoroughly trained in company policy. Great rooms, well maintained hotel complex--very neat and tidy. Great breakfast bar, lots of fruit, yogurt, cereals, eggs, sausage, juices, coffee, tea, milks, and breads with a caring staff member who was tasked with maintaining the quality and quantity of food..

"Very friendly staff"

5
12/08/2017

Recommend this place for families as staff is helpful in directing you to restaurants, etc. We came in two different times without reservations and found a room. Facilities are fine. Pool is fun for kids and protected from the elements.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! We know that people are our greatest asset. I'm proud to hear that both times you visited, our welcoming hospitality stood out. The team doesn't just work here, we live in Flagstaff too. Glad the kids enjoyed the pool. We look forward to your next stay. In the meantime - enjoy the rest of your summer! Best, Scott, GM

"Best Western on Route "66""

5
10/08/2017

Wanted to stay the night on Route "66" with modern convenience. This Best Western was extremely nice, breakfast better than most and had it's own separate building from hotel. Upgraded my room without asking due to my BW Rewards status. Thank you Best Western

"BW"

4
06/08/2017

it was good and typical BW experience. could've been better if it was cheaper. Breakfast was great, and staffs were very kind. Internet speed was average. ice machines were in working order. Overall, it can be recommended for those who are looking for a cheaper place to stay for Grand Canyon.

"Very nice"

4
03/08/2017

Clean. Rooms very small. Outstanding breakfast. Pool. No laundry facilities but laundromat is a half mile away. Refrigerator in room but no microwave. Outlets next to each nightstand. Bathroom so small you barely can turn around. No grab bar in tub. Free internet and pet friendly. Right on Route 66. Easy to get to and to get around. Staff helpful and friendly.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for giving Pony Soldier a great rating. It takes time to write reviews and we always appreciate the feedback. It sounds like cleanliness, breakfast, room amenities and service were highlights. We do have a microwave in the lobby for guest use, sorry if that wasn't made clear to you! We hope you'll stay again the next time you're traveling the Mother Road. Enjoy the rest of your summer! Best, Scott, GM

"Wouldn't stay here again just because of the smell"

3
03/08/2017

The hotel looked nice and the staff was friendly; however, our King Bed Suite had an unpleasant musty odor (it smelled musty or that of the smell of a dog or sweat. Also the carpet and sleeper sofa were outdated, dingy and possibly if those were replaced, the odor would disappear. Otherwise, the room was comfortable pretty, had 2 bathrooms and everything else was nice. The smell, however, was the only reason we would not stay there again. ALSO, this was the most expensive hotel we stayed in out of 14 hotels on our road trip. the cost was $229 whereas our other hotels were between $95 and $146 ...also King Bed Suties.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. We appreciate your feedback both complimentary and constructive. I've passed your comments onto our housekeeping team to correct. If you return again, give us a call direct so we can personalize your reservations. We'll be able to explore all our room types and make sure you're getting the best rates we offer. Our rates are competitive year round with area hotels but fluctuate with the seasons. In the meantime, enjoy the rest of your summer travels! Best, Scott, GM

"Best Room for our Family"

4
02/08/2017

We stayed at this hotel when traveling from NM to CA, because we wanted to spend a day at the Grand Canyon. We were pleasantly surprised by the SIZE of our room. When we called to see if we could do early check-in, the staff member said "Oh, you guys have the HUGE room". She was not lying! This room was probably half the size of our home, with 2 Queen beds, and King bed in a separate room, an L-shaped couch with a coffee table, a desk and a dresser. The only complaint I have about the room itself is that the toilet was probably better suited for my 3 year old, 7 year old and 10 year old kids. It was SO low to the ground, and having bad knees, that made it difficult on my husband and me. Speaknig of bad knees, it was also difficult for us to have to use the stairs to bring up all of our luggage for our family of 6, and then take it back down again when we checked out. There is no elevator, and I think that would be a HUGE improvement for the hotel. Breakfast was tasty and filling. The only other complaint I have about the hotel is that their pool is SO TINY. It was basically a lap pool, and my kids were super disappointed in the size.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for bringing your family to Pony Soldier! I'm always thankful to hear details of my guest's stay. It's like having an extra set of eyes on the hotel. Glad you felt more than comfortable in the Family Suite. While we don't have an elevator, the team is always ready to help with luggage. Feel free to ask next time! They really will always go above and beyond to make our guest's happy. Our location is very popular year round and like you found, super convenient to visit the Grand Canyon. We hope you'll visit again soon! Best, Scott, GM

"Large CLEAN Rooms!"

4
02/08/2017

Nice place to stay if in Flagstaff. On Famous Route 66. Clean and comfortable rooms. Plenty of pillows (4 per Bed!) all amenities are in new condition, as is carpets, drapes. I would stay here again. Eating places are close by.

""BEST" Western"

5
01/08/2017

A great experience. The staff was always so cheerful and helpful. The hotel is kept in great condition. We loved that the breakfast was more than just a few oranges and toast, it helped to offset the cost of our trip. We didn't try the pool but it looked clean. We will definitely return.

"Hice hotel, beautiful location "

4
26/07/2017

The hotel was confortable with a decent breakfast and very nice staff. I don' t think they have enough sockets for charging cell phones but there is one in the breakfast room ( which is large) and there is one in the lobby.

"gREAT PLACE TO STAY IF YOU VISIT Arizona"

5
26/07/2017

This hotel is a good pick if you visit Arizona and the Grand Canyon. Beautiful breakfast area, clean hotel although there is no laundrymat, which was a problem for us. Beds were really comfortable and the pillows just right. Pool is outside and has a weird cover on top but it is clean. I would recommend this place to anybody.

"Comfortable stay. Friendly and Helpful staff"

5
25/07/2017

Upon check in I discovered that I had fouled up my reservation. Without being asked the young lady assisting me, Jessica, assured me that she would take care of the problem and did so promptly. I was tired after a long drive and irritated at myself for botching things up, but her kind, caring and professional manner as well as her smile put me at ease. She's to be commended. The room was clean, comfortable and everything was in good working order. The breakfast was good and the staff there was vigilant in keeping the place clean.

"Uograde made stay especially nice."

5
24/07/2017

Had 2-room suite - made staying in after long drive very pleasurable. Walked to small Italian restaurant nearby. Appreciated coffee 24/7 & newspaper. Quiet & clean. Thick towels. Need grab bar in bathtub area. Will stay again when driving thru.

"neat map in lobby"

4
24/07/2017

B/W is the place is to stay and once again they meet my needs thank you glad we checked in when we did because the rains came right after that they have a couple of maps in the lobby show all the visitors from around the world thanks again

""Surprise Surprise""

4
19/07/2017

Driving to this place I was a little worried. Older area around some really old Motels. Priced better then some others. Not right downtown but good location off main Rd (route 66) Lobby was super clean and helped right away. Wifi worked as is should. Room was clean and free of weird smells. Sorry, no elevator but is only two stories and has luggage carts. Given instructions to the pool,spa and breakfast area. We stayed two nights and nothing let us down. Pools clean and spa felt great after hiking all day. Breakfast was VERY surprising. All the regular continental breakfast stuff PLUS eggs, potatoes,sausage, bacon one morning and sausage the next. I will defiantly stay here again if we're in the area.

"Do not stay at this place."

2
19/07/2017

Its a great place if you are deaf or like hearing trains while your trying to sleep. and if you ask the manager to help you she will tell you its the norm from Flagstaff to Winslow. She had no heart and did not care to help at all.

"Enjoyable stay"

5
19/07/2017

Stayed at this location for one night. The service at check in was quick and efficient. The room was clean and the bed was comfortable. Breakfast was good and plenty to eat. Express check out was efficient and saved time.

"Pony Soldier, Flagstaff,AZ"

5
18/07/2017

Enjoyed this centrally located hotel in Northern AZ. Close to all the of places of interest we wanted to visit without out the extreme heat of Phoenix area. Makes a great home base for travelers. This location provides a friendly, attentive staff with clean, comfortable, reasonably priced rooms. Great breakfast food selections that varied daily. Hot foods were rotated regularly to maintain freshness. Large variety of food to satisfy any appetite. Always kept clean with ample setting.

"Clear, Comfortable and Pet Friendly"

5
17/07/2017

Great place to stay for families and anyone with pets. Extremely well laid out and accommodating for travelers with well-behaved pets. Breakfast included with the room charge was amazing. Accommodates the healthiest appetites.

"Best Western Pony Soldier Inn - July 2017"

5
13/07/2017

We always enjoy our stay at the Best Western Pony Soldier Inn and Suites. Reception always does their best to accommodate guests needs upon arrival and during your stay. Once again, our stay and experience was great on the weekend of July 4th 2017.

"Business meetings in Flagstaff"

5
12/07/2017

Great Location and service! Love the room and breakfast. The beds were very comfortable and we did enjoy the Jacuzzi at night, it did feel great! We were close to our meetings places and close to downtown Flagstaff. We will be back again!

"Nice place, lacking a couple of amenities but I'd stay here again."

3
12/07/2017

Let me start by saying, I would definitely stay here again. It's in a pretty good location, a little outside of downtown but you can easily drive down there and if your going to any of the National Monuments east of town like Brown's Canyon or Sunset Crater (which I highly recommend) your really close. The breakfast was good and well maintained and there was lots of room to sit down which you don't always find. Staff were very friendly and nice. The suite we were in was big and I really like that. The cons, they don't have a fitness center which is a bummer to me. They don't have an elevator, which is a big deal if you are on the second floor and don't like, or cannot handle stairs, and the pool is kinda small. They do have a nice jacuzzi but the pool is tiny. I will be staying here again when we come back at Thanksgiving.

"Excellent breakfast!"

5
11/07/2017

One of the nicest breakfast spreads. Also the indoor pool and spa is a treat. Always like to stay here when traveling with grandkids. Staff is always friendly and efficient. This is an older building that has been updated.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
The joys of traveling often include a shared experience with children. Often, the most fun can be had with one's grandchildren! We are so pleased to hear your positive feedback. Good food, kind employees, and prompt service tend to iron out most potentials for discomfort. We are thankful to know that everything went so--swimmingly--well for your family. Best, Scott, GM

"Great hotel, great location"

5
11/07/2017

I had booked this hotel for the last night of a 4 day motorcycle ride. The room was clean, comfortable and had a refrigerator. The bed was great and the air conditioner was very effective and relatively quiet. The location was perfect, walking distance to restaurants and an iconic music roadhouse, the Museum Club. The staff suggested I park my motorcycle under the canopy as rain was expected. Staff was friendly and competent.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thanks for taking time to leave this descriptive review. You've described just the kind of comfortable and helpfulness we strive to offer all our guests. I'm glad you chose us for the close of your ride and it was a success. We hope this won't be your last visit, though! Best, Scott, GM

"Train noise disturbing"

3
06/07/2017

Train tracks near hotel with train engine noise quite loud throughout night. We did finally fall asleep, but no one at the desk could help. The service otherwise is good. The bed is good. The breakfast was better than most with a large dining area. The selection of items in the breakfast room were good. Usual scrambled eggs, ham, toast or English muffins. Good coffee and canned juices, frozen fruit, a bit soggy. Fresh fruit, included apples and bananas. Also there were apples in the lobby throughout the day as well as tea and coffee available throughout the day and iced water. Best Western is a good chain. We stayed at two on our trip, one in Alamosa CO and the second in Flagstaff, AZ. The second was slightly nicer, though there were the trains. In fact, there were a sting of motels along the train tracks. I would advize people to make sure the motels are away from tracks. You will sleep better. The staff at both motels were courteous and friendly. We had the first booking at Alamosa booked for the wrong night by the customer service phone number. She mistakenly gave us a wrong date. Fortunately we arrived early and there was another room available, but our booking was the day before, so we had to plead to get our money returned for the booking mistake. Hopefully, what the company said is true that they will reimburse us. Happy trails.

"I would recommend this hotel."

3
05/07/2017

It was ok I would say. Go back, yes it is a friendly place. They need a little face lift, it would give a new image to the hotel. It is a good place for a family with kids. We really enjoyed our trip and the hotel was part of it.

"Family rode trip"

3
03/07/2017

This was an older hotel that we picked because of its location on the old Route 66. It was a nice stay for our needs but could use some improvements for overall quality. I would still recommend it for the value.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending the Best Western Pony Soldier Inn & Suites! Our location along old Route 66 is perfect for those traveling along the ‘Mother Road' as well as those heading to the Grand Canyon. Enjoy the rest of your road trip! Best, Scott, GM

"So-so accommodations"

3
03/07/2017

The facility is old and somewhat dated. Our room was comfortable and clean. Breakfast was what one expects at Best Western facilities. We've stayed here a number of times. It seems to me that the cost is rather high for the overall quality of the place.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to our Best Western! It sounds like you've enjoyed pleasant experiences in the past as well as recently. We're sharply competitive with rates compared to area hotels, but that can fluctuate with the season. Remember to book directly with to get the best rates. Feel free to contact me if I can be of assistance. Safe travels! Best, Scott, GM

"Hidden Gem"

4
02/07/2017

We just stayed overnight. This hotel is a gem of a place. Nice and clean. Rooms had a Japanese feel with the sliding bathroom door. They have a lovely breakfast area in a separate building, so take your coat to breakfast as that short walk can be quite chilly. All staff were wonderfully helpful and friendly. I marked 'service' lower as they did not have a laundry facility onsite. After 20 days travelling around America, getting in the car and finding the local laundry was not doing it for me.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the good descriptions of the hotel and complimentary breakfast we offer. I'm so pleased you experienced the comfort and friendly service we're known for! We hope to welcome you again soon! Best, Scott, GM

"A great Hotel"

4
27/06/2017

We had a great stay here at this hotel, attempted to walk to the old town got about 3/4 of the way there but in the intense heat we gave up and walked back, had a few hours between the indoor pool and hot tub then got ready and went up the road to a local bar that used to be the taxidermists place, what a find they often have country and western singers playing but we were a day early and only had 1 night here, wish we had stayed for another night at least. The complimentary breakfast was very good and enough choice.

"Great Value"

5
27/06/2017

The service was excellent, rooms clean, prices reasonable and excellent breakfast. This place is very customer oriented and work hard to make sure you are happy with the services and amenities. Easy access to the interstate. This is a great value for the highway traveler.

"Good value for location"

4
26/06/2017

Staff very friendly and location very convenient (center of town) close to stores and restaurants. Hotel and rooms were for the most part fairly clean and tidy. Breakfast was available in house which was very convenient and welcoming!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier as your home away from home in Flagstaff! It's always helpful hearing the way our location on the eastside works out. We are also right on the way to the Grand Canyon. I recommend this side over Williams because it's more dramatic, plus there is the option of stopping at Wuptakti National Monument. We look forward to seeing you again the next time your travels bring you to Flagstaff, and in the meantime-- happy travels! Best, Scott, GM

"Clean and Comfy"

5
24/06/2017

I booked a queen bed and was upgraded to 2 queen beds. The room was clean, comfy, and the air-conditioner worked like a charm! The bed was very comfortable with many pillows! Everyone I dealt with from booking the room, checking into the room, and staff met in the hallway were personable, friendly, and cheerful! This is a wonderful place to stay along with free Wi-Fi!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay with us! Our staff really does go the extra mile to insure that each of our guests that walk through the front door feel welcome and we try our best to meet each individual traveler's needs with a smile! I appreciate you letting me know the A/C and Wi-Fi were great. Your comfort is our priority! Please come see us again the next time you are in Flagstaff, and we wish you continued and safe travels this summer! Best, Scott, GM

"Best Western Pony Soldier, Flagstaff"

5
23/06/2017

We always stay at the Pony Soldier when passing through Flagstaff. The breakfast is quite good. It is conveniently located close to the freeway. There are several good restaurants close to the motel. A free USA today and a local paper is a nice touch.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for being a loyal guest of our hotel! I'm happy you enjoy the complimentary breakfast and newspaper - nice things to wake up to! We look forward to seeing you again soon, and remember that the best rates are always found when booking directly with Best Western Pony Soldier Inn & Suites of Flagstaff! Best, Scott, GM

"A very comfortable stay"

4
22/06/2017

We were traveling with our grand daughter and specifically chose this hotel because it has a suite with 2 bathrooms. This is extremely helpful for our teenager's privacy. The room was comfortable and clean. We also enjoyed the pool on this warm evening. The staff was very friendly. Overall a nice stay.

"Great stay! Awesome breakfast!"

5
21/06/2017

This hotel offers comfortable beds an awesome breakfast selection and very convenient location. Many people talked about the train that you hear in Flagstaff, but no problem at this hotel. I slept like a baby. :)

"Flagstaff Pony Soldier Inn"

5
21/06/2017

Very nice clean hotel. No issues or problems at all. Amazing breakfast bar. The room was very clean and inviting. Bathroom is a little small, but it was perfect for just the 2 of us. Outlets by both sides of the bed made it very easy to charge phones without crazy searching for the hidden outlets. Overall, a very nice place to stay.

"Great Stay"

5
16/06/2017

The staff was very friendly. Every employee we encountered greeted us with a friendly smile and hello. One male employee even held doors for us and carried a heavy ice chest down the stairs. The room was very clean. The only issue we had was how small the bathroom was. There wasn't much room in it. The toilet and bath tub filled up the space and there wasn't much space to move. (The sink is outside the room where the toilet and bath are.) You can tell by the size of the bathroom that the building is older. At least it was very clean.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It sounds like you have an overall great experience. We treat our guests like we would want on vacation and I'm glad to hear you felt that kind of care. We hope you'll have another chance to visit again this summer. If so, just call so we can explore all room configurations with you. In the meantime - happy travels! Best, Scott, GM

"Suite"

5
15/06/2017

We stayed in a suite on this last stay and every thing was very clean. As an employee of a Best Western who has done housekeeping I was very please with the cleanliness of the room. Everything was great!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thanks so much for giving us your seasoned approval. We sincerely enjoyed having you as a guest. Next time you visit, ask for me so I can thank you for the great comments in person! Best, Scott, GM

"Very clean rooms but wifi terrible"

4
14/06/2017

The only thing that I can complain about with regard to this hotel is the poor wifi. My room was very clean and comfortable. The bed was just perfect and the pillows were nice and soft. Michaela at the front desk is very good at her job. She was friendly and welcomed me a loyalty member. She also made my reservation for me for a Grand Canyon tour. If you don't need wifi this is the hotel for you.

"Well rested in Flagstaff, AZ"

5
13/06/2017

After a 13-day rafting trip on the Colorado River in the Grand Canyon, this hotel was a wonderful respite for getting cleaned up and some rest. We recommend it. It is located close to downtown where we enjoyed the shops and restaurants.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Sounds like you were on an amazing trip. Thanks for making us a part of it. I know how much a warm shower and comfortable bed can be after a long journey - and glad you received both at our Best Western. We sincerely appreciate the recommendation to those traveling to Flagstaff! Best, Scott, GM

"Great place to stay!"

5
12/06/2017

We stayed here 2 nights. All the staff we encountered were friendly and curtious! The room was a king bed with a queen pullout! It had 2 tv's and 2 full bathrooms. A welcome treat for a family of 6! Very clean and resently remodeled. The complimentary breakfast was one of the best we have every experienced! We were on the west side of the building, which in the afternoon, you can feel the heat through the closed curtains. For that reason, we will ask to stay on the east side next time! All in all, we liked our stay here!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We sincerely enjoyed having you as guests! Thank you for spending two nights with us. I'm so pleased to read your descriptions of our suite and one of the best complimentary breakfasts you've experienced. That kind of feedback let's us know we're on the right track for excellent hospitality. Next time your travels bring you to Flagstaff, we hope you'll stay again! Best, Scott, GM

"Glad we only stayed one night"

3
11/06/2017

We were on our way back from Mississippi and were very tired. If we had known there was one up the road in Williams, AZ, we probably would have stayed there instead. But, we were tired and needed some sleep. Our room (and I'm sure all the other rooms) were configured very poorly. The lobby was nice, with lots of seating. Go figure.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Pony Soldier for your one night. Flagstaff is a good resting spot and we're right off the highway. I'm sorry to hear though, the room configuration didn't suit your preferences. If we had known, perhaps we could have looked for an alternate style room. For next time, please keep in mind that we do offer larger suites for those that need a little more room. If your plans call for another visit, please feel free to call me directly so that I can make sure your reservation process is personalized. I'm confident we can turn this around and get you onto a great hotel experience. In the meantime, happy travels! Best, Scott, GM

"Great Nights Sleep"

5
08/06/2017

Was able to get a great nights sleep despite the BNSF trains across Route 66, one of my best nights of rest, breakfast selection was real good. Hotel room was in great shape, bed was great. Lobby was very nice as well as staff.

"Good value"

5
06/06/2017

Flagstaff hotels are rather pricey on a summer weekend. This one was reasonably priced. I was concerned about being so close to the railroad tracks. Like most lodging, this is on Route 66, with the tracks right across the street. While the trains could be heard, it was not a problem. A room near the back of the building will be farthest from the tracks. Breakfast had a wide variety, and included fresh fruit and yogurt. It's an older building but clean.

"Decent place to stay"

4
06/06/2017

Clean rooms and nice staff. I have stayed in nicer Hotels but this was priced decent and the location was awesome. They didnt know how to give HOG members any discount. Si If you ride a Harley there make sure you know your own discount code. Otherwise decent over all

"Awesome"

5
05/06/2017

Breakfast was good! Anyone who loves to eat a full meal go here because this breakfast was unbelievable never would of thought a Best Western would make so much food with such great quality. Rooms are nice

"Best Western Pony Soldier"

2
04/06/2017

The room was very tiny and crowded. There was no microwave in the room. Room was overpriced. We changed hotels the next day. The internet was slow and kept disconnecting. Not up to Best Western standards.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It's disappointing to hear we didn't live up to expectations with regards to your room size and Wi-Fi. Thank you for bringing the connection issue to my attention so I can investigate further. Regarding rates, we are very competitive with area hotels. I'm sure you know rates change with the seasons though, and depending on what's going on in the area. In addition, we offer several different room configurations including suites of you need more room to stretch out. We'd be happy to assist you with future reservations while providing the best rates we offer. Best, Scott, GM

"Great comfort"

4
01/06/2017

Very comfortable bed and pillows. Clean rooms. Much nicer than I'd expected. First time staying in a Best Western: pleasantly surprised. Staff was very helpful. Train across the street is loud, ask for room on back side of building.

"Great breakfast and pool "

4
30/05/2017

Reasonable price. Great breakfast and fun in their covered pool! If you can, ask for second floor. Our room was on the first floor and we could only see parked cars from our window. Would definitely recommend!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for making sure you included what a great value our Best Western is in your recommendation. We sincerely appreciated having you as a guest and hope you'll visit again this year. Enjoy your travels! Best, Scott, GM

"Vacation"

5
30/05/2017

Our group came to Flagstaff, Arizona to see the Grand Canyon. Your staff at the Pony Soldier Best Western made that trip even greater. Each of that staff that I came in contact with was friendly, ready to assist, had a smile, and were very knowledgeable. The breakfast was simply great. You could tell that the kitchen staff took pride in what they presented and want our stay to be nice. They succeeded. Thank you

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Sounds like a fun trip! Thank you for the generous review with highlights of our location, complimentary breakfast and friendly service. Based on our own experiences when we travel, we know how important it is to be surrounded by sincere and friendly people when on vacation. Therefore, we choose people that are genuinely caring and kind. I hope you enjoyed the Grand Canyon. It's amazing! Did you know that Wupakti National Monument and Sedona are also excellent day trips from us? We're in the center of many beautiful sites. I hope you'll plan another visit here. In the meantime - safe travels! Best, Scott, GM

"Awesome vacation"

5
29/05/2017

Awesome. Temp of room cool. Great in this heat. Quite, beds comfy, no outside noises. Size of room great for family stay. Can't wait for next trip. Will recommend for friends and family. Very clean rooms.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Glad to hear you were cool and comfortable at our Best Western. Thank you for letting others know you felt your stay worthy of recommending to those looking for great accommodations. Feel free to give me a call direct if there is ever anything I can assist with. We look forward to welcoming you again! Best, Scott, GM

"Good experience"

5
26/05/2017

Great location between Grand Canyon and Sedona and right on route 66. Nice area for dogs to walk. Nice large breakfast room with different food items. Loved the pancakes and fruit on the breakfast bar.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for being our guest and taking time to share your highlights. We know that furry friends need to be with family and we always welcome wags! I'll pass your compliments to our breakfast team - it's still the most important meal of the day. We hope you'll return again soon! Best, Scott, GM

"great stay with wonderful staff"

5
25/05/2017

We booked this hotel knowing that it would be full - college seniors graduating. But the room we were given was delightful. It was a two room suite with two bathrooms, making it great for us both to get ready at the same time. Everything in the room worked and there were plenty of amenities provided. The breakfast is hot with numerous items to select from including pancakes and yogurt. Breakfast was crowded as there were two tour buses there but seating is good and the food is plentiful. I highly recommend this hotel.

"Dated, dreary but clean"

3
24/05/2017

The rooms are little better than the budget chains: no door between bedroom and bathroom, old, saggy mattresses, minimal soap and cosmetics. But the rooms are clean, the internet works, and the full breakfast better than average with nice fruit, as well as bacon and poached eggs.

"Booked through Costco for Convenience & Savings"

4
22/05/2017

This hotel is fine for a one night stay. Breakfast room is in the pool building across from the hotel. Breakfast was fine and just as expected. Good location if entering the Grand Canyon from the east side, which is much better than the drive from Williams, AZ. Request a lower room if stairs are a problem. No elevator. Tons of trains across from hotel all through the night. May be troublesome to light sleepers.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. We're happy to hear that your experience matched expectations for location, breakfast and value. Next time your travels bring you to Flagstaff, we look forward to welcoming you. Enjoy the season! Best, Scott, GM

"satisfactory stay"

4
20/05/2017

Good choice if you need to be in the area and this meets your budget. As noted elsewhere, an older hotel but well maintained. Not a "destination" (long drive to Canyon and other local attractions) but a good option while on route. Would stay again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending Pony Soldier. We're a great spot for those passing through Flagstaff and also those here to see our beautiful Northern Arizona sights. You'd be surprised by how many people would rather just day trip to the Grand Canyon and Sedona while staying in a larger town with more to offer. We happy to note you considered your stay a great value and look forward to welcoming you again! Best, Scott, GM

"Second Stay"

5
20/05/2017

Stayed here before and new this was a good place to stay. Not expensive. Rooms a tad small, but who's staying in their room all day. Great breakfast is part of the package rate. Fast checkin. Friendly staff.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks! We're always delighted to hear from our valued loyal guests and I'm happy you experienced our signature friendly service. Please don't hesitate to look into our suites next time if you want a little more space to stretch out. You can call us direct or search our website. Remember, the best rates can always be found when booking direct. Happy travels! Best, Scott, GM

"GREAT PLACE TO STAY IN FLAGSTAFF"

5
16/05/2017

What a nice stay at an older Best Western. Looking at some not so good reviews on the net I almost did not book at the Pony Soldier, I am glad that I stuck with Best Western. It is located on Old Route 66 on the east side of town and was easy to find. The motel has been around for a while but has been recently upgraded and the decor inside and out are quite nice. The check in process was quick and they have a quick checkout that actually works as envisioned, good job. The staff was cheerful and efficient when we arrived and had upgraded our room so we had a bit more room. Every room had a newspaper in front of their door in the morning. The pool and breakfast area are in a separate building. The pool area looked very nice and relaxing. The breakfast area was fantastic with plenty of tables. The food selection was the best I have seen at any of the free breakfast motels we have stayed at (any brand). They had the eggs, sausage, potatoes, biscuits and gravy and a pancake machine. They had three bins of cut up fruit combinations and half grapefruit along with all the cereals, muffins, bagels and breads. This was on a Saturday morning and the motel was full so I don't know if this is typical but like I said this was the best breakfast and we stay at about 12-16 motels a year that offer free hot breakfast. The rooms all open to an inside hallway. The room had a sliding door to the bathroom which gave more room around the bed. We had a nice desk, cabinet with refrigerator and microwave and a great overstuffed chair. The room had several USB charging ports is several locations which is very covenant. The bed was comfortable and the room was very clean. The Wi-Fi speed was good and free. I like that the room has recycling containers. They also have dispensers on the shower wall for soaps rather than the little bottles, nice addition. We will defiantly stay at the Pony Soldier when we stop in Flagstaff again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. I'm happy you were pleasantly surprised despite what some other reviewers have said-- often many take time to detail an atypical experience, but not always for the typical satisfying ones. It sounds like you enjoyed our recent upgrades as much as we have and that the in-room amenities and complimentary breakfast worked out well. We really appreciate the support and recommendations. The team is really dedicated to genuine caring and I'm glad this shines through the property and procedures. We look forward to welcoming you again! Best, Scott, GM

"Exelent"

4
15/05/2017

Very nice hotel , friendly staff , good location. We are traveling often and try to stay at best western hotels . We always get good service and really good breakfast selection. I will recommend to my friends .

"2 Nights Stay"

4
12/05/2017

I have been in Best Western in Buffalo, San Francisco, Sacramento, Reno and Truckee. I have never encountered any problem with my stay. Though this is my first time that I have extended my stay. My first time to request to stay on the same room to save time moving my stuff to the new room. They have assisted me with pleasure and was able to get the same room. The room was so nice and clean. I would definitely come back here and will also recommend Best Western Pony Soldier Inn.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It's such an honor to hear from a seasoned Best Western member. Thank you for recommending the Pony Soldier Inn & Suites for those seeking a clean and welcoming hospitality experience. I'm so pleased to know that our team came through in offering the ‘effortless comfort' we strive for. We hope your travels will bring you back through! Best, Scott, GM

"Ms lonni Stubblefield"

5
12/05/2017

The continental breakfast that is in the annex building across from the hotel, has the best breakfast, with a wide variety of choices like I have ever seen. The services were handled completely and competently by Dyanne Beach The you Pony soldier and Dyanne!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are most welcome! It was a pleasure having you as our guest and I'm delighted to hear that the complimentary breakfast and team left a great impression. Dyanne will receives special recognition for exemplary hospitality. We look forward to welcoming you back! Best, Scott, GM

"Comfortable, clean motel in a cool midcentury property"

4
07/05/2017

Lots of glass and an interesting roofline make this 1960s Route 66 motel more interesting than many of the other older properties in Flagstaff. The motel y is nicely maintained and the rooms have a contemporary look. The beds and linens are comfortable. There is an enclosed pool and spa that opens to a nice pool deck. You want an enclosed in Flagstaff. Even in the summer it is chilly in the evening. The complimentary breakfast has the usual eggs, sausage, potatoes, toast, pastries and is served in a spacious A-frame restaurant. The shower is good even with a low-flow and the soap, shampoo and conditioner is in convenient dispensers on the wall. The bathroom is a little small but it works. The location is good near the Museum Club and East Flagstaff restaurants and a cab ride is less than $10 to downtown. The Pony Soldier is below Mount Elden and has a nice grassy area with pine trees at the back of the property for dog walking.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the eloquent description of our property! I'm so pleased to hear that the design was appreciated along with the little touches and renovations we've done. It sounds like not only was your stay comfortable, but enjoyable for your eyes too! We look forward to welcoming you again. Best, Scott, GM

"Best Western Pony Soldier Inn & Suiets of Flagstaff AZ"

5
06/05/2017

This hotel was pleasing to look at outside and inside. It had all the necessary items, Microwave, coffee maker, good coffee in the packages, a bedside clock , a TV and a refrig. The refrig did not freeze a cold pkg overnight, but was cold. Room was on small side but had two beds. It also had a shower cap, a recycle bin, sanitary napkin holders and paper towels to clean shoes, etc. Items not found anywhere in hotels anymore. Their was construction on the street outside.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay! We're glad to hear that you enjoyed the aesthetics of the hotel along with the important amenities offered. For next time, keep in mind that in addition to our traditional rooms, we offer suites. That can give you a little more room to stretch out and is great for longer stays or families. Look on our website for all your choices. We hope to welcome you again! Best, Scott, GM

"Close to Grand Canyon"

4
03/05/2017

Close enough to Grand Canyon. At the suggestion of the front desk staff we took the back road 180 along the San Francisco MTS to GC. Great experience. Breakfast big variety & good food. Eat delicious homemade Mexican [email protected] food court in nearby mall.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a guest at Pony Soldier Inn & Suites. We're glad to know that our location worked out so well and you took advantage of the scenic drive through the San Francisco Peaks. I'll let the front desk know this was a winner! We hope the rest of your trip was equally as successful as your stay here! Best, Scott, GM

"2017 Spring Bike Trip"

3
02/05/2017

We arrived after 8:00 and, when we asked about nearby restaurants, the staff at the check-in desk was very helpful. The room was pleasant enough (not fond of the bathroom set up - a sliding glass door that shut off the sink, shower and toilet from the room. It would be nice to have a door between the toilet/shower and the sink/closet area. No elevator, which is incredibly inconvenient. Loved the indoor pool/hot tub and the late hour of availability - that is a HUGE plus, especially to a traveler who arrives late. The complimentary breakfast was very good. Overall experience was very good.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for sharing your impressions. I'm pleased to hear there were many favorable aspects to your stay, and only a couple inconveniences. The pool is certainly a guests favorite - all year round! We hope you remember us the next time your itinerary brings you to beautiful Flagstaff. We also have suites if your party needs a little more room. Feel free to call us direct to explore all the options. Happy travels! Best, Scott, GM

"The "good" news is this is not the "worst" place to stay."

2
30/04/2017

Honestly, I know there are places to stay but I was disappointed in that the price is high when compared to the quality of the overal product that Best Western is selling. The staff are polite and professional but the hotel rates a 3-star at the "highest" in my opinion. :-(

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. We work hard to exceed expectations and it's always a disappointment to hear we missed the mark. I'm glad to hear you felt welcome by the team though and hopefully your stay was enhanced by that. We're not the most opulent hotel in Flagstaff, but our guests choose us because they want a cozy home away from home with an eager to please staff. We're priced competitively compared to other properties, but this can change based on seasons and events. We always recommend booking direct for the best rates. We hope you'll give us another opportunity to win your loyalty. Safe travels! Best, Scott, GM

"Awesome visit"

5
29/04/2017

The reception staff were so helpful and friendly. The breakfast staff were so pleasant and did a wonderful job taking care of the customers. The only negative is the breakfast room is in a different building so we had to go outside. Get place overall!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for leaving an excellent review. We're delighted to hear your comments about the warm welcome you received, also the great service by our breakfast crew. We look forward to your next visit to Best Western Pony Soldier Inn & Suites. In the meantime - enjoy the beautiful spring season! Best, Scott, GM

"Clean and comfortable"

4
20/04/2017

This is an older Best Western, but it was clean and comfortable with a helpful staff. I was disappointed that there wasn't a microwave in the room (there was one in the lobby, with water and coffee always available). And the breakfast was terrific!!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Your words “clean and comfortable” are music to our ears. Thanks so much for leaving a good review that mentions all the reasons staying with us a recommended. Our breakfast is definitely a guest favorite! We hope you'll have another chance to visit. Remember, the best rates are found when booking direct. Enjoy your spring travels! Best, Scott, GM

"My usual stop on I 40 in Arizona"

5
19/04/2017

I have stayed at this property several times. The staff is friendly and helpful. The room was actually two rooms with two bathrooms. There was a king bed in one room, and the other room was set up as a living room. the rooms are clean and comfortable. The breakfast is in a separate building which has plenty of seating. The selection of food is good, and the staff keeps everything fresh and hot. It is close to Sedona.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to share your recommendation of Pony Soldier Inn & Suites. Our location can be especially convenient for those passing through Flagstaff for a night. It's nice to know you've found my team friendly and welcoming, and the complimentary breakfast fresh and hot. We look forward to your next stay! Best, Scott, GM

"Best place to stay in Flagstaff, AZ. Super nice staff"

5
18/04/2017

We stayed at this hotel for 3 days and would recommend this place for my colleagues and relatives. Super nice staff. Decent breakfast with good choices for vegans. Clean rooms and lovely lobby area to relax.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
We're honored to receive your recommendation as ‘best' place to stay in Flagstaff! We appreciate the generous description of the high points of our property: cleanliness, comfort, helpfulness and a delicious complimentary breakfast. Please stop in again on your way through. I hope to have the opportunity to thank you in person. Safe travels! Best, Scott, GM

"Cleanliness is poor"

3
17/04/2017

The bathroom floors and carpeting were dirty and not mopped. They did come in and Clean after I requested it, but the tile was still visibly dirty. I cleaned the tile myself because it was just too sticky. Breakfast is average. Location is good.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. While happy to note your satisfaction with our location, my apologies for not fulfilling your Best Western expectations. We take a lot of pride in our property and consistently get above average inspections which is why I can say with confidence this was an atypical occurrence. We're consistently striving to enhance guest satisfaction, and will be looking further into the matter. We hope to have another opportunity to host you in Flagstaff. Safe travels! Best, Scott, GM

"Excellent"

5
17/04/2017

Great breakfast awesome... I travel a lot hotel it is older but what is not on route 66. This is the period but very well maintained. We will with out any question go back to this establishment as the rates were very fair quality of the over all experience excellent.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting our complimentary breakfast buffet and other aspects of your stay. We're here to provide Flagstaff visitors a quality experience that won't break the bank. I'm glad to know that you would happily stay with us again. Enjoy your travels! Best, Scott, GM

"Great value"

4
27/11/2016

Not exactly the Ritz but our experience was very good. Clean rooms, lovely staff, decent breakfast, everyone willing to help with any requests. Location not bad, not in the little town itself, but just a few miles down the road from the historic downtown.

"best place to stay."

5
26/11/2016

traveling to New Mexico this was the best stay and the most comfortable and affordable place to stay. great rooms and great Breakfast quite and the staff was always very helpful.I love this place. rail road was across the street but did not hear it.

"Pony Soldier Inn and Suites, Flagstaff"

4
25/11/2016

Hotel was very nice, Breakfast was good. Room was comfortable and close to an exit which makes it easier for my husband. Only problem was a glitch in the Bestwestern site, kept telling me all the hotels were booked so I had to call instead of booking online. I would stay there again.

"Great stay minus the breakfast. Plan on not eating here."

4
23/11/2016

Great place to stay. Breakfast items need to be addressed. Would not eat here, but the coffee was good. Overall experience I will rate 8 out of 10 for the area and hotel selection. The pool needs some attention as well. Not the cleanest.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your stay. An 8 out of 10 is a great rating and we appreciate you taking the time to leave comments. I'm sorry to hear the breakfast did not suit your preferences. While usually a guest favorite due to the wide variety of delicious options we offer, it is with regret to learn there wasn't something you found to your liking this time. If you stay again, let me know how you feel we could improve. Alternatively, we'd be happy to recommend restaurants nearby. Thanks again and happy holidays! Best, Scott, GM

"pets and humans welcomed"

4
21/11/2016

great stay for pets, stay in the back of the hotel to get away from the train noise. my dog and cat were treated like they should be . Breakfast was Great. Bacon was served and the food was fresh cooked and the hosts were friendly.It Really made the difference on the final leg of my journey.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to share your experience. I'm especially glad to hear your furry family members had a good stay too! It's always encouraging to know we've made a difference. Come see us the next time your travels bring you to Flagstaff. Happy trails! Best, Scott, GM

"Great stay"

5
20/11/2016

Best Western Pony Soldier Inn & Suites offers a restful and energizing stay. It's access to Arizona's northcentral area provides many opportunities to enjoy the mountains and the Grand Canyon. A must visit for a Southwest USA road trip.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the excellent ratings! And we couldn't agree more that Flagstaff is “a must visit for a Southwest USA road trip”. Our location makes it really easy to day trip to many spectacular sites including Sedona and the Grand Canyon. We hope you'll have another opportunity to visit. Remember, the best rates are always found when booking direct with Best Western Pony Soldier. Enjoy the season! Best, Scott, GM

"Great stop"

5
19/11/2016

On my way from Route 66 to Colorado, had to find a place to stay the night. Luckily, I found this little gem. The hotel was almost booked up, and the only room available was a pet friendly room, which was fine with me. It was clean and quiet. The employees are friendly and helpful. The breakfast was complimentary and better than your average complimentary continental breakfast. I didn't use or view the pool, I did see the pet relief area and thought it was very nice and well kept. I recommend staying here if your in the area.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the recommendations. Our team is really fantastic and will always go above and beyond to make sure guests are comfortable and happy. I'm glad you enjoyed our breakfast and noticed the care we take in keeping the property looking fresh. Thank you again and safe travels! Best, Scott, GM

"Cali to Virginie"

3
17/11/2016

Breakfast was good. Pool was dirty. Room nice. Construction ongoing. Price was fair. Had good dog area for potty runs. Even had potty bags. Not much to see on a walk. Parking was easy. Lighting okay. Luggage cart had flat wheels. Hard to push, if loaded down.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us and leaving feedback. We're always concerned with we receive a three-star review but it looks like breakfast, your room, pet-friendly area, parking and lighting was satisfactory. My apologies for the any debris in our pool. If there is ever a similar concern, please be sure to let us know so we can send someone out to remedy it. We hope you'll stop by the next time travel brings you to the area. Enjoy the beautiful autumn season! Best, Scott, GM

"Undiscovered Gem!"

5
16/11/2016

One of the best places to stay in Flagstaff! Centrally located and remodeled to perfection! This place has everything including budget friendly rates and an indoor heated pool and spa! The rooms were super quiet - must be well insulated! I didn't hear any trains nor the boys next door! The morning breakfast was wonderful with real hot food! I will stay here again and will stay here when visiting Flagstaff on my personal time. And the staff is so helpful and friendly, it felt like I was checking into an intimate B&B. Super impressed!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow! Thank you for taking the time to leave such a generous review! I'm so happy to hear mention of our remodeling and room updates. We've worked hard to freshen up the entire property! You can count on us to provide you the same level of hospitality each time you visit. The team will be delighted to hear your comments. Come back and see us again soon! Best, Scott, GM

"Seeing the southwest"

3
15/11/2016

Room was large with creaky floors, bathroom sink that needs unclogging, toilet made for person shorter than 5 ft. Exhaust fan in bathroom very loud.Staff was very friendly and breakfast was good. Good location close to 2 restaurants that we walked to. Lousy view from window from our 2nd floor walk up. No microwave.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the maintenance issues in your room! This is certainly not our normal standard. We'll be looking into this further to determine immediate corrections. If something like this ever occurs on our property again, please do not hesitate to reach out to our team (or ask for a manager) so we can send someone right away or assign you to an alternate room. I'm glad to know that despite these challenges, you enjoyed our complimentary full American breakfast. We hop to welcome you again. Safe travels! Best, Scott, GM

"Like New!"

5
13/11/2016

This Best Western was older and the rooms were relatively small. However, they were recently redecorated and felt like new. The shower and towels were very nice, and the beds extremely comfortable. The only drawback was that it was on a very busy road and right next to the train tracks. I was worried about the noise, but didn't hear a thing all night! Also, the breakfast was wonderful--sausage, gravy, eggs, potatoes, fruit and much more! The breakfast room was very large with several TV's and plenty of tables. We stay at a lot of Best Westerns, and this was a nice surprise!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the recent stay and excellent satisfaction rating. It's nice to know that we received the highest rating from a seasoned Best Western member with expectations exceeded! Although the tracks are nearby, the sounds don't usually bother guests much. Plus, you'll find most hotels in Flagstaff are built along the railroad. I'm glad the breakfast hit the spot too! We hope your travels bring you back to our beautiful town. In the meantime - safe travels! Best, Scott, GM

"Exceeding Expectations"

5
13/11/2016

My wife and I are from Prescott and had some business to tend to in Flag and didn't want to drive back home at night. So we were looking for a clean inexpensive room for the night. This property although older, was clean and the room had modern touches. The morning breakfast may very well have been the best hotel continental breakfast I ever had. This is my new Flagstaff stay from now on.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for sharing your experience. We're happy to know we have won your loyalty by offering a quality hospitality experience that won't break the bank. Our breakfast buffet is a sure hit! We remodeled the room last year and expanded the menu. Please feel free to reach out to me directly if there is ever anything I can assist with. Until then - safe travels! Best, Scott, GM

"small room"

2
12/11/2016

Michaela at check-in was great. Process went smooth. I asked for recommendations for eating and where she sent me was pretty good. The room was pretty small and the bathroom even smaller. The room was also showing it's age. The place needs to be updated. Other than that, it was ok. And since I travel alone it was good enough for me. The breakfast buffet was fantastic!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for complimenting our hotel for service and our expanded breakfast buffet. I'll make sure that Michaela receives recognition for excellence. That being said, we're disappointed to receive a low rating due to room size. Did you know we also offer suites? We also have updated most of our rooms including new furnishings, lighting, carpet and mattresses. We have several different room types and would be happy to personalize your reservation experience next time. Just give our hotel a call direct. You'll also receive the best rates anywhere. Thank you again for being our guest. Enjoy the season! Best, Scott, GM

"Flagstaff Best Western"

3
10/11/2016

King suite with 2 bathrooms and 2 rooms. Second room had pull-out bed with a terrible mattress that needed to be replaced. Its adjacent bathroom was handicapped equipped which was great Good lighting for both rooms Unable to set heating unit on auto so had to run all night making one room hot. Room had refrigerator but no freezer in it so they accommodated us by putting our ice in another location. Breakfast was included--eggs, sausage, toast, sweet rolls, cereal, juice coffee, tea, hot chocolate, yogurt, fruit Staff very helpful so we hope they fix mattress soon

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and leaving helpful feedback. I'll be reviewing your specific comments with my team. While glad to know we were able to help out with freezing your ice packs, I'm sorry to read you weren't able to get your room temperatures the way you wanted. If something of this nature happens again, please call the front desk so we can address it. If your travels bring you back through Flagstaff again, please feel free to contact me directly. I'd like to assign a team member to assist with your reservation and check-in. Enjoy the season! Best, Scott, GM

"Great overnight stay in Flagstaff on route 66"

5
09/11/2016

This hotel had everything we needed for a relaxing and comfortable stay over on route 66. Large, clean and bright king room with separate sitting area. Very friendly and helpful staff, great breakfast in pleasant and large dining area. Although the hotel is not located in downtown central area, there are restaurants close by and the route 66 walkway with historic info is across the street. Would stay here again and highly recommend it.

"A diamond in the rough"

4
08/11/2016

When you pull up to this place, it doesn't look like much. It's an older property, and it shows a bit on the outside. However, once we stepped inside, we were impressed. We arrived late and the ladies at the desk were friendly and sweet, and there was hot coffee ready for us in the lobby. When we arrived in our room, my husband declared it the nicest Best Western room he'd ever seen. They've done a nice job of updating the rooms. It was clean and had everything we needed. The breakfast wasn't amazing, but was in a nice room and provided bacon, eggs, potatoes, and breads. The only negative at breakfast was the sad canned fruit, which we skipped. This place is a bargain, and a great option if you are passing through Flagstaff.

"Excellent property at western edge of Flagstaff, AZ."

5
07/11/2016

I stayed two nights at the end of October 2016. I had a wonderfully situated room and the location of the property worked very nicely for me. I visited several national monuments to the west and northwest of Flagstaff so driving was very easy. If you like to be in the city center then you may want to look for another lodging.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the excellent review. The nice thing about Flagstaff, is that everything is pretty close by. We're actually a little closer to the east side of town on the way to the Sunset Crater and Grand Canyon. There are some great restaurants within walking distance of us as well. Please consider our hotel your home away from home whenever your travels bring you to our area. Safe travels! Best, Scott, GM

"Lovely hotel, in beautiful Flagstaff"

5
06/11/2016

We stayed at the Flagstaff Best Western Pony Soldier Inn for two nights as part of our Route 66 adventure. Flagstaff is a beautiful place, nestled under the San Francisco Peaks and the hotel was great too. The room, 215, had two huge beds, with modern touches. It was a very quiet room too. Parking was free and right next to the main hotel building. The hotel served breakfast in a large separate annexe and the choice was great. Lots of fresh food, on a great turnover. We walked along to the Fat Olives for a meal one night (excellent!) and then virtually next door to Miz Zip's (a real diner feel) on the other.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay with us! I'm glad to hear we were able to provide you with the clean, comfortable stay Best Western Pony Soldier is best known for on your travels along historic Route 66! It sounds like you also enjoyed the convenience of our complimentary breakfast buffet as well as restaurants nearby. Fat Olives is recommended by our team! Please come stay with us again the next time you are in the area, and remember that the most competitive rates are always found when booking directly. Enjoy the autumn! Best, Scott, GM

"Friendly and quiet"

4
05/11/2016

We were quite frazzled (by United Airlines) upon arrival, but the friendly and helpful front desk staff told us where we could eat in the neighborhood. The rooms were buffered from any traffic noise; American breakfast was good. The matresses were very firm and I was pleased that there were two luggage racks (I am surprised at how rare this is!).

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the comments. I'm glad to know the stress of air travel was eased by the comfort you experienced here. Our team is dedicated to the well-being of our guests! In addition, it sounds like our full American breakfast buffet and room amenities worked out beautifully. We hope the rest of your trip was successful! Best, Scott, GM

"Great place to stay"

5
24/10/2016

We chose this hotel on the fly and very glad we did. The staff and quality of the hotel was one of the better ones we have stayed at in the western states so fare. We will return to Flagstaff for sure.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay. So happy to hear you felt our Best Western Pony Soldier was a great lodging choice! We're looking forward to seeing you again next time travel brings you through Flagstaff. And remember, the best rates are always found when booking direct. Happy travels! Best, Scott, GM

"Wonderful hotel "

5
22/10/2016

My son and I stayed at this property for 2 nights. We had a great stay. The first night we arrived very late and the way we had made the reservation was a little bit confusing; yet, the night auditor was very courteous and resolved the situation with absolute professionalism. The room was very clean and comfortable. Breakfast was great. You occasionally hear the train sound but it is not that loud or bad. The place is also close to a number of restaurants.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to share your experience. I'm glad to know we were able to quickly sort out any reservation confusion and get you onto a comfortable night's rest. Our hot breakfast buffet is just one of the many ways we like to help our guests start their day out right and I'm glad you enjoyed it. Come and see us again soon! Best, Scott, GM

"Older, but nice, and Great Breakfast"

4
22/10/2016

I travel for business a lot, but I have pretty relaxed needs: a firm bed, pool area with hot tub, and a nice breakfast. This place is older, but seems clean and pretty well-maintained. The pool area needs attention: very old and worn. But the hot tub is great: right temperature, and good jets. The room was clean, comfortable beds, great shower. The free breakfast was among the best I've enjoyed: hot eggs, potatoes, sausage, fresh fruit, and other goodies. I see some people complain about train noise. There are a lot of trains going by... but they weren't that loud, and didn't disturb my sleep.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave feedback about your recent stay! It's great to hear you enjoyed the comforts of your room overall, along with a soak in the hot tub. Our delicious, hot breakfasts are a favorite of many of our guests and I'm thrilled you found it satisfying. Looking forward to seeing you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Pony Soldier Inn & Suites of Flagstaff. Happy travels! Best, Scott, GM

"Nice if traveling with your dog!"

4
17/10/2016

Nice hotel on the east side of town. We have stayed here before and brought our small dog with us this time. They have a nice, grassy pet area to let your dog do their business. We stayed in the king suite which was a plus. The bed was real comfortable and the room had two bathrooms! The complimentary breakfast was ample and the room could accommodate a lot of people and not feel crowded. The only issue was they put us on the second floor with no elevator. My husband is disabled, so it was a struggle for him.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your feedback on your recent stay with us. It's always very helpful to hear from our loyal guests. I'm pleased to hear you were comfortable in our king suite . We do try to remain mindful and friendly to our furry friends as well, and I'm glad you found that beneficial. Be sure to call us before your next stay so we can make certain you are assigned to the first floor. We're here to serve you. Looking forward to next time and until then-- happy travels! Best, Scott, GM

"Best Western Pony Solder, Flagstaff, AZ"

2
12/10/2016

We spent one night at the Best Western Pony Soldier in Flagstaff and would not stay there again. Although the room was clean, the bed comfortable and the complimentary breakfast very good, the room was small and there was no table for our laptop. Our room was on the second floor and without an elevator we ended up leaving our suitcases in the trunk of the car and carrying items to the room as needed. What was worse, the traffic and train noise was extremely loud and continued all might. For the price, it was not worth it.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking the time to write such a thorough review and explaining your rating! I'm very happy to hear you enjoyed many aspects of your visit including cleanliness, a comfortable bed and our complimentary breakfast buffet. Had we known of your room dissatisfaction, we would have looked for an alternate which might suit your needs better. Did you book through our website? We offer different room configurations including suites for those that want a little more rooms to stretch out. We look forward to seeing you again the next time your travels bring you along Route 66, and remember that the best rates are always found when booking directly with Best Western Pony Soldier! Best, Scott, GM

"Small and costly"

3
09/10/2016

We have stayed at over 30 BW's in the last year and found this one to have the smallest rooms. The breakfast was typical BW type only it seemed to lack any flavor. The staff were very professional and helpful and the room was clean and well equipped. We felt that at a price of over $200 a night it should have been more.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your choosing Best Western Pony Soldier for your recent Flagstaff visit. Although it sounds like there were several enjoyable points, I'm sorry to read that your overall satisfaction was less than stellar. Although we remain mindful about our pricing, Flagstaff is in it's high season right now. I can assure you that our rates are competitive with comparable properties. Please call direct before your next visit so we can ensure you are in the best room configuration for your travel needs at the best rates. We look forward to hearing from you! Best, Scott, GM

"Arizona Adventure"

4
09/10/2016

The hotel is nice but the room was very small. The bed was comfortable but we could have used a more significant blanket. Food for breakfast ran out and was not replenished after 9am even though breakfast went to 9:30. Need to stay in one room farthest away for the main road as trains are real loud! Breakfast room is large with plenty of sitting area.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. I'm glad you had a pleasant experience overall. I am reviewing your suggestions for improvement with my team and can ensure you we'll do everything we can to earn all five satisfaction stars during your next visit. Please call ahead so we can make sure you are in the best room style for your needs. We also have suites which are a favorite of families who need a little more space to spread out and relax while traveling. Thank you again! Best, Scott, GM

"What a dump"

1
08/10/2016

Second rate hotel. Customer service is a disaster. They explain problems off saying it is a problem with corporate. No accountability. Go somewhere else. They asked me to say more, so the front desk was rude. Completely a disaster.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to not only meet but exceed guest expectations and it's always a disappointment to hear when we've missed the mark. I'm sorry to hear your interactions with myr team did not solve any issues that presented themselves. I can assure you this is not the normal standard for our hotel. We're known for our friendly helpful service! We would like the opportunity to win back your loyalty. Please give me a call directly when booking with us next time and I'd be happy to discuss your specific travel needs and personalize your experience overall. I am confident that we can provide the comfortable, hassle free stay that Best Western is best known for. Happy travels! Best, Scott, GM

"Two nights, enjoyed..."

4
07/10/2016

On arrival at the BW Pony Soldier, we were a bit skeptical, as this looked like an older facility [it is], but it turned out to be clean, crisp and well maintained. We were well received at check-in, and were offered an upgrade [happily accepted] because I am a Platinum BW member. There is no elevator in this hotel, so if you were given a room on the second floor, and had mobility issues...it could be worth asking for a different location. The room was awesome - a large, double sized room, with two bathrooms...we took full advantage of it. We slept comfortably - and in the morning, were treated to a delightful, included breakfast - which was actually served in a separate building - extremely clean, bright and well maintained. The food was excellent and the lady who maintained things seemed to work hard to keep it so. We spent two nights at this BW and were quite satisfied with the facility. Only complaint came from an outside source...inconsiderate tourists [foreign] on a bus tour, who seemed to feel the need to shout back and forth at each other at 0600.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and excellent description of the experience. We're always thrilled when we exceed guest expectations! When your travels bring you back to Flagstaff, I hope you'll consider our hotel your home away from home. Safe travels! Best, Scott, GM

"MR AND RR"

4
07/10/2016

We asked if we could upgrade from the Queen we had reserved and the associate working the front desk got us a very good deal on a King Suite. Included breakfast was very good…Room was very clean and roomy and the King bed was very comfortable…Parking lot was well lit for security…I asked if this was a safe neighborhood and she said it was…Trains go by right across the street but did not bother us…Overall our stay and room were very nice..

"Nice place, rooms updated, very good breakfast"

4
03/10/2016

This was our second stay here and I will stay again when in the area. It seems to be an older hotel bacause of the narrow doorways, but the rooms are updated. The room was very clean and it was nice to lay in bed and have the sheets and pillows smell fresh and clean. Nice sized rooms with desk/chair, two queen beds and a chair with an ottoman. Very quiet which made it nice for a good night's sleep. The front desk staff were friendly and helpful. The breakfast was very good, actually quite impressive for a hotel breakfast. Could not have asked for anything more.

"Good value for the money"

4
02/10/2016

The appearance of the hotel and the decor wasn't absolutely fantastic but it was clean, the breakfast was great and the staff were professional and helpful. It's a good choice for a quick stop for travelers.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for recommending our hotel for those looking for friendly and comfortable accommodations along their Route 66 travels! We sincerely enjoyed having you as a guest. Enjoy the beautiful autumn season! Best, Scott, GM

"NAU visit"

5
01/10/2016

Really enjoyed our stay. Breakfast was good and open til 9:30am. The bed was very comfortable. Our king suite had plenty of room (bathrooms are a little tight, but with 2 we saved time getting ready). BW is not walking distance to NAU and a little more pricey, but we were able to use a promotion that I earned with BW.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western! Glad to hear our comfortable beds provided a good night's rest for you and the room configuration was convenient. We hope you'll consider our hotel your home away from home when visiting the area! Best, Scott, GM

"Fantastic!"

5
01/10/2016

Slept great on their King bed; large room with quality amenities; comfortable furniture; Solid WiFi connection; superior breakfast selections; friendly staff; reasonable price. We could ask for nothing more!

"Great Stay"

4
01/10/2016

Stayed at this hotel for three nights while visiting the Grand Canyon and other National Parks in the area. Excellent experience. Very helpful and pleasant staff. Good hot breakfast. Would recommend to anyone.

"Passing through Flagstaff"

4
30/09/2016

Fine choice for a hotel and good location. Breakfast is in a separate structure - one of the best free breakfasts I have had. Pool is also in a separate building (did not use). Room was upstairs and, while not large, was adequate and comfortable. Good bed. Be aware that there are few restaurants within walking distance. I went to one (Chinese restaurant) close by but had to walk in the dark and while I was assured the area is very safe it felt a little uncomfortable. Better to drive to a restaurant for dinner.

"To the rescue"

4
28/09/2016

We have adopted the practice of staying at BW Pony Soldier whenever our travels bring us to Flagstaff. The breakfast is very good. The staff is friendly and helpful. On our last stay, after breakfast, we were unable to get back into our room to retrieve our luggage and get going. (Magnetic key may have been affected by being in my pocket next to iPhone.) Desk clerk immediately and courteously devoted herself to solving our problem efficiently and speedily. No time lost. On our way rejoicing.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty! I'm glad we were able to swiftly remedy an issue when it popped-up. We pride ourselves on creating an effortless experience so you can get to the business of enjoying our beautiful town. We hope you'll come and see us again this fall. Don't hesitate to let me know if there is ever anything I can assist you with. Happy travels! Best, Scott, GM

"Ancient and out of date"

2
28/09/2016

Everything outdated No bars in tubs for handicapped people Vents in exhaust fan full of dust The staff was friendly and helpful but I wouldn't stay here agaiin Trains go by every 15 minutes all night long making sleep difficult

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It's always disappointing to hear we've missed the mark and have noted your suggestions for improvement. Did you stay recently? We have replaced all the room furnishings and carpet in the last six months and completely remodeled our breakfast room about a year ago. Please give a call directly when booking next time so that we can insure you're in the best room for your specific needs while traveling, and I'm certain we can turn this around to provide the restful night Best Western Pony Soldier is known for. Most of our guests find the trains to be a non-issue but for those more sensitive to it, we do have options in other locations of our hotel that might be better suited. We'd also like to make sure to offer you one of our ADA rooms, if that would make your stay more comfortable. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Large suites"

4
26/09/2016

Clean, comfortable rooms. Park by rooms. Friendly desk staff. We got a king suite, with two bathrooms, two flat screen Tvs, fridge, and microwave. Suite also had a easy chair, sofa bed, and desk. Strong WiFi. Good water pressure. Ok towels.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings! I'm pleased to hear you enjoyed a pleasant stay with us overall, and that our roomy accommodations worked out so well for you! Please come see us again the next time you are in the Flagstaff area, and remember that the most competitive rates are always found when booking directly with Best Western Pony Soldier Inn & Suites! Best, Scott, GM

"Friendly Staff"

2
26/09/2016

This was our 2nd time staying here while visiting our daughter at NAU. I tried to change our reservation after our 1st time here but could not find another hotel room due to it being family weekend. The first time we stayed we were on the bottom floor and could hear every footstep above us. The walls are very thin, the train goes by every 1/2 hour. Bring ear-plugs! The room could definitely been cleaner and I think an upgrade to the pillows would be a plus. Before our 2nd time stay I called the front desk to make sure we had a top floor and a quieter room. They were very accommodating and this room was definitely better! No elevators, but that was not a big deal to us Full breakfast in the building next to us was pretty good, lots of variety. I do think that the breakfast should run until 10:00 am rather than 9:30 on weekends. Overall not bad but due to the noise we will not be staying here again.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Our staff works hard to go the extra mile to insure our guests feel welcomed and comfortable while staying with us, and it's so great to know when we've hit the mark! While it sounds like we did everything we could to accommodate your preferences, I'm sorry to see it wasn't enough to receive a better satisfaction rating. A few years ago, the city was able to stop passing trains from blowing whistles which cut down quite a bit on the sound. Most of the desirable hotels in Flagstaff are along the tracks so this was a great! For those that are more noise sensitive, we assign rooms farther back from the highway. Thank you for mentioning our complimentary breakfast and friendly team. We hope you'll reconsider and choose the Best Western Pony Soldier Inn again.

"Large, clean rooms... but no elevator"

5
25/09/2016

The most impressive thing about this hotel was the size of the rooms! We walked into a bedroom and living room arrangement with TWO full bathrooms... for just my husband and me! There was also a TV in each room. The two rooms were connected by an open area. The room was also very clean and the king-size bed was extremely comfortable with plenty of pillows. One of the drawbacks was that there is no elevator, and we were placed on the second floor. We don't travel lightly, so we had quite a bit of stuff to haul up and down the stairs. The front desk person offered to help us, but then never showed up to help. The traffic flow around the hotel is weird, too. The cars are pulled in at a slant the same way on both sides. Another nice thing about the hotel is that the breakfast area is really large, and is actually located in a separate, but close by, building. They had quite a few selections for breakfast, including hot items such as pancakes, eggs, and sausage. It is very close to I-40. (But be careful if you are using Google Maps to get there. It took us in a really weird direction.) Overall, it was a great hotel and we would stay here again.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for leaving a helpful review! I'm glad to know you enjoyed our spacious suites, location and complimentary breakfast set-up, Our breakfasts have the ambiance to match the delicious food! I'll look into Google maps as well as how we can make your next experience even better. We look forward to seeing you again soon and have an amazing autumn! Best, Scott, GM

"Across the street from rail line"

1
23/09/2016

The problem is the proximity of the building to the rail line that is extremely active all night. There were no problems with the staff, the building, the facilities, or the price. The breakfast was first rate and the young lady who checked us in suggested a great restaurant next door to the hotel.

"Nice Large Roooms in an Older But Well Maintained Best Western - Flagstaff, Arizona"

4
22/09/2016

We stayed for one night at the Best Western Flagstaff. Its a very well maintained Best Western with large rooms. The thing that happily surprised me was that we had two rooms (bedroom, sitting room) and full bathrooms as well. The king size bed was super comfortable. There is a TV in the bedroom. There is also a large sitting room with comfortable couch, desk, TV. We found it nice and it it would be great for solo travelers to families. I liked it that they had very nice local photos (Grand Canyon, etc) in the rooms. I also liked it that the power outlets for all the electronic needs today was very nicely placed. The breakfast room is one of the best I have been at for a Best Western. It had lots of seating with comfortable chairs and tables. They deliver a local morning paper to one's room that we read during breakfast. Its great that its local news. The breakfast was awesome with hot and cold items. There was eggs, potatoes, biscuits with gravy, and good sausage. There were pastries. There was juice, coffee and hot beverages. The fruit salad was awesome and healthy. They had yogurt. And there was a lot more.....So plenty of food for all. It was good. The place is a two floor Best Western. One note is that they only have stairs so if any mobility issues do specify to stay on the first floor. We stayed on the second. There is a patio to sit outside and look towards the mountains as well as a swimming pool. The staff is friendly, efficient and awesome. A shout out to housekeeping for keeping the rooms. Its on a main road (Route 66). It was an easy drive to get to places such as the historic downtown area and Lowell Observatory, where we went for the night program and awesome viewing through the telescopes. Parking is free.

"Pleased"

4
21/09/2016

I have nothing bad to say about our stay other than when we arrived, the building had a seventies look, and I thought I had made a terrible mistake. I was wrong! The rooms are modern, clean, and comfortable. The beds were also quite comfortable. Breakfast was a combination of hot food, fruit, danish, cereals, yogurt....almost anything you could want. We had an enjoyable stay here.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Great to hear! We're delighted to know your overall stay exceeded expectations! While not a brand new property, we've recently completed many renovations and room updates. Our big breakfast buffet has been a sure hit with guests! Thank you for choosing Pony Soldier and remember for next time the best rates are always found when booking direct! Enjoy the autumn season! Best, Scott, GM

"Overpriced for an old hotel"

3
20/09/2016

I understand Flagstaff is an expensive town for hotels but to pay over $200.00/night here was way too much. The hotel is very old...their lobby computers were so slow had to give up trying to use them. The free breakfast was good...the bed was very comfortable & the room was clean. We stayed in a suite which was large...looks like it use to be 2 normal rooms they made into 1 suite as it also had 2 bathrooms.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. While we do remain competitive with comparable properties, we do offer traditional rooms as well as suites. This allows us to accommodate different types of travelers. Please feel free to call us direct so we can make sure to reserve a room that matches your needs and budget. Happy travels! Best, Scott, GM

"Nice place for one night"

4
19/09/2016

Clean, friendly staff. Room a bit on the smaller side but not a problem for us. Great hot breakfast which we appreciated as we were fueling up for a long hike. A bit away from the main area but Salsa Brava, a great restaurant is right up the block.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting cleanliness, service and our complimentary breakfast as reasons you gave our Best Western a high satisfaction rating! We look forward to your next visit. Enjoy the beautiful autumn season! Best, Scott, GM

"Best Western Flagstaff AZ"

4
18/09/2016

Good option from the crowded 198 exit hotels. The hot breakfast was very good. We tried other hotels prior to going to the Best Western. So, do your self a favor and stop at the Best Western first. Enjoy!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow-- thank you for taking the time to write such a positive review of your experience with us! I'm very glad we were a cut above other hotels you first stopped by. We look forward to seeing you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier! Happy travels! Best, Scott, GM

"Excellent customer service."

4
18/09/2016

Customer service was outstanding. Somethings were not wheelchair friendly: breakfast items out of reach, extremely steep driveway and walkway for wheelchair; bet too high for ease of access. Good value

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings! I'm so pleased to hear you had a great stay with us and experienced the warm welcoming environment we strive to provide! Your feedback is appreciated as well and I will be investigating promptly. Please don't hesitate to reach out to me through the front desk if there is ever anything I can personally see to. We look forward to seeing you again in the future, and until then-- enjoy the gorgeous autumn colors now upon us! Best, Scott, GM

"Nicely renovated, clean, and quiet"

5
18/09/2016

Our second stay at the Pony Soldier Inn was even better than the first. Our king suite was the size of two rooms, with two full bathroom areas, a sofa bed and 2nd TV in the second room. Breakfast is served in an adjacent building with plenty of seating and a staff that kept everything hot and freshly refilled. The trains don't use whistles at night, so there is no more noise than the cars on route 66. If you're traveling with a family or just want a lot more room to spread out, get a suite. It's well worth the price.

"Great value!"

4
16/09/2016

If you have the time to drive one & a half hours to the Grand Canyon then this place is a great value to stay at. This is an older location that has been refurbished. The room (king suite) was spacious. It was looked like 2 rooms at one time that was made into one. It has 2 bathrooms and a large sitting room, with 2 TV's, one in the sitting room and one in the bed room. The breakfast area was the largest I have ever visited. It is in a totally separate building with both inside and outside sitting. There was a paper at every door in the morning. The staff was friendly and helpful.

"Best Best Western Experience-Sept. 2016"

5
10/09/2016

This was by far the nicest Best Western we stayed in during our two weeks on the road. It was lovely to have the sitting area as well. Blue spruce tree to enjoy, a fireplace lit for morning breakfast, and kind and helpful staff.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings! I'm so happy you enjoyed warm hospitality we're known for and delicious breakfast while passing through Flagstaff! We understand the importance of comfort on long trips, and are pleased to hear we made the top of your ‘best of' list! Please come stay with us again the next time you are in the area, and have an amazing autumn season! Best, Scott, GM

"Great Best Western on route 66!"

4
10/09/2016

Booked with BW on points. Otherwise, it would have cost me close to 200$ (Labour Day weekend). Normally below the 100$ mark. This hotel is old school motel, refurbished for the 21st century. The lobby appeared well renovated. Check in was very friendly. Was provide a room at the back, on the 2nd floor, away from the traffic (and train) noise. The room was large and well appointed, clearly renovated, 2 good double beds, new furniture, fridge, microwave, large LCD set with plenty of channels, free wifi. There is a pool and jacuzzi, located in an enclosed area (so i guess this is opened year round). There is no gym here (mind you, if you come to hike, no need for it). The breakfast area is in another building, and is also renovated. Excellent selection of food, with biscuit and gravy, sausage, HI Express pancake machine, fruits, yogurt, scrambled eggs, etc... Plenty of parking. Uber will set you around 8$US to go downtown. Overall, recommended.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow! Excellent review and photos. Thank you very much for choosing Pony Soldier for your recent Flagstaff stay. I'm so pleased to know we we've been recommended by a seasoned traveler and I know it will be helpful for travel planners. We look forward to welcoming you again and hope it will be soon! Best, Scott, GM

"Great Place to Stay in Flagstaff"

5
10/09/2016

The Pony Soldier Inn was a great, pet friendly spot. The rooms were clean and the staff was friendly. The location is about 3 miles from the main downtown area, but that is not a bad thing. We will absolutely stay there the next time we are in the Flagstaff area.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for staying with us! I'm glad to hear that you and your furry family members enjoyed a comfortable night's rest with us! We look forward to welcoming you again. Remember, the best rates are found when booking direct! Safe travels! Best, Scott, GM

"stay at best western"

5
08/09/2016

the place is clean and comfortable. the staff was very knowlegable of the surrounding area for food and fuel. nice surroundings mountains and scenic areas to see. anyone t hat stays there is in for a nice stay.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the kind review. Flagstaff is gorgeous this time of year with a lot of leaf peeping happening soon up near Snowbowl. I'm happy to know you found the Pony Soldier worthy of a 5-star recommendation! Come see us again soon. In the meantime - safe travels! Best, Scott, GM

"Horrible Experience"

1
07/09/2016

Terrible customer service. Was rudely treated by front desk staff. No greeting; simply asked if we had a reservation. No elevator service to second floor. Had to leave suitcase in car (we'd been traveling for a month). When asked, would not give us a room on first floor. No one offered to assist us in getting luggage to second floor. Room dark and dreary--old--needs makeover. TV did not work in bedroom. Would not recommend. Horrible experience.

"Nicely upgraded and terrific breakfast!!"

5
07/09/2016

We have stayed at this property numerous times as we get BW points. We stayed recently as our daughter started at NAU. They have upgraded their rooms very nicely, at least the one we stayed in. The breakfast area has been completely upgraded and is very nice. I think their breakfast, which is included in the room stay, is one of the best! It goes way beyond a continental breakfast. They offer eggs, bacon, potatoes, pancakes, fruit, coffees, juices, yogurt, cereals. What a great deal! I would highly recommend this place.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for being a loyal guest. We've done a ton of upgrades to the property and I'm happy to hear you appreciate them. I look forward to sharing this review with my team. Don't hesitate to reach out to me if there is ever anything I can assist you with. Best, Ed, GM

"Pleasant experience"

4
02/09/2016

I made the reservation directly with the hotel online, and chose a King room. The site stated it was on the second floor, but did not state that there is no elevator. My partner then noticed in the AAA book that there is no elevator. I called the hotel directly, explained what I had done, and was given a King Suite (which is on the ground floor) at no additional charge. That, to me, is real customer service! The people were pleasant and helpful and the hotel was clean and in good repair. They are, however across a 4-lane road (Rt 66) from train tracks, with trains running all night, so anyone who is a light sleeper may have a problem.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for your recent stay and for taking the time to write such a positive review! I am glad to hear you enjoyed the comforts of your room, and we were able to make sure it was the one you needed. Our team really does a fantastic job of making sure guests are set up for a superior night's rest. We are along the tracks, but I think you'll find most hotels in Flagstaff are. It's not usually a problem, but we do offer rooms father back for those sensitive to it. Please come stay with us again the next time you are in the area, and remember that the most competitive rates are always found when booking directly with the Best Western Pony Soldier Flagstaff! Best, Scott, GM

"Modern hotel room, good breakfast included"

4
31/08/2016

We spent the night here, to be picked up in the morning for our van tour of the Grand Canyon. The room was fine - good mattresses, plenty of hot water - and the air conditioning worked well although it was a bit noisy. There was a surprisingly good breakfast included in the price of the room, with quite a few hot and cold offerings. We were all well satisfied! Best of all, the staff was very gracious in allowing us to leave our car in the parking lot while we went off for the day.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings and thank you for leaving feedback about your stay. We are in a great location for those planning on visiting the Grand Canyon. There isn't much to do up there so many folks make it a day trip from Flagstaff. Also, check-out Walnut Canyon if you have a chance! Our A/C units get a lot more use during the summer months, but we can usually adjust/service them when needed. Just ask us. I am so pleased you took the time to notice our brand new room furnishings and delicious breakfast. Come and see us again soon! Best, Scott, GM

"Please pass up"

2
31/08/2016

The breezeway we entered from was AWFUL...dark, dirty entry to a dismal, tiny room, the bathroom tinier. Bed was terrible and air conditioning kept us up all night. We expect clean and fair service for what one pays and this certainly was not worth 125.00 per night. Awful facility BW... the breakfast was quite good, but cleanliness, bed, bathroom and air conditioning overshadowed..

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, As much as we want to be the perfect hotel for everyone, we know that no hotel can be all things to all guests. Different travelers value different things. My apologies for our inability to exceed expectations. Most choose our hotel because they want a cozy home away from home in Flagstaff and an eager to please staff. We do have larger room options for those that need more room to stretch out. Although summer is the high season here in Flagstaff, our prices are in line with comparable properties. If you decide to visit again, please call direct so we can find the perfect room to suit your travel needs. Despite your overall dissatisfaction, I am glad you enjoyed our complimentary breakfast. It's always a guest favorite! Best, Scott, GM

"Pony Soldier Rocks!"

5
28/08/2016

This was our 2nd time staying at the Pony Soldier Inn, and it was fantastic both times. Very nice desk staff, accommodated our request for a different room location graciously. Great breakfast, well stocked and nice large room. There was even a Sunday paper outside our room in the morning. Nice touch! Do keep in mind that the train tracks are nearby and it goes by frequently. However, it's just the rumble, no horns or bells, so not a big issue for us. The room was very nicely appointed and modern.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for being a loyal guest of our Best Western Pony Soldier! Our staff will be pleased to know you had such nice things to say about them! I am happy to know you can count on us for a delicious breakfast, great ambiance and thoughtful small details that personalize the experience. We look forward to seeing you again, and in the meantime-- happy travels! Best, Scott, GM

"Horrible!"

1
23/08/2016

The rudest staff I have ever dealt with in my life! (NO exaggeration) HORRIBLE hospitality. I got a suite and it was the only room they supposedly had available. Found the room FILTHY & outdated. A/c did not work properly due to build up of dirt and fan in bathroom was same situation. Front desk never answered phone so I kept having to go up front. No shampoo, conditioner or other personal amenities filled or left. Asked front desk to take care of at least 3 times- was ignored. Asked for extra pillows and manager just gave me attitude as she gave me 2 extra (for a room with three adults and only 3 small pillows to begin with. ) when I asked for more as I am disabled and need good back support when I sleep was told that is all they had. Paid for two nights up front and so was stuck, no refunds, not even a discount offered. No one ever came to clean the room which obviously had NOT been cleaned or stocked after previous guest other than the bed made. It ruined what was suppose to be our first family vacation in years. We had intended to stay in the Flagstaff area a week but ended up going home after second night we were so hot, tired and plain miserable. Breakfast was disgusting. They simply did not & do not care.

"Quiet and Comfortable Stay."

5
23/08/2016

This is a quiet and great place to stay when in Flagstaff. It is close to the mall, university, Walmart and many family style restaurants. Far enough away from Highway 40 so you don't run into Pan Handlers. I first stayed in this hotel in 1978. It has been continuously upgraded since that time. The breakfast room is much larger than most hotels. The rooms are spacious and well appointed. Two room, two bath suites are available and very comfortable. The indoor pool is nice and available year round despite the 7000 altitude.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Welcome back! Thank you for taking the time to write such a positive review. We do know the importance of comfort, amenities and location to our guests, and I'm happy to hear we hit a homerun with you for all those! Please come see us again the next time your travels bring you to Flagstaff, and remember that the most competitive rates are always found when booking directly with Best Western Pony Soldier! Enjoy your summer! Best, Scott, GM

"Good Night's Stay"

4
20/08/2016

We stayed here just 1 night on our way home to Las Vegas. They upgraded us to a double Queen from a Queen, which was nice - not to quibble, but if we booked into a room with 1 bed, why would we want 2 beds? The room was clean and quiet. We didn't take advantage of breakfast, since we left before the 6:30 start, but they had To Go bags at the desk for us, which was nice, and coffee, of course. Desk staff were helpful and got us into the room promptly and efficiently. Happy with our choice.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wonderful! My sincere thanks for leaving this generous review. We sincerely enjoyed providing a comfortable rest along your way home. I am pleased to hear the room was clean and quiet, the service terrific. The team genuinely cares about guest satisfaction. I hope to have the opportunity host you again. Safe travels! Best, Scott, GM

"Okay"

3
16/08/2016

Stayed one night on the way home in Route 66 from California to Tennessee. Older hotel that is in pretty good shape. Room was small but updated. Bathroom was really small with a sliding glass door separating it from the rest of the room. Beds were really soft. A little too soft. Had a/c set on 68 and still got warm. Staff was very friendly and professional. Breakfast was in separate building and was very roomy. Breakfast was good except for the biscuits. Stayed downstairs and could hear the people upstairs walking or jumping all night long. Not the best BW that I've stayed at.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. I appreciate you taking the time to let us know that you enjoyed our updated rooms, the complimentary breakfast buffet and the friendliness of my team. They genuinely care about our guests. That being said, I apologize for the frustration with noise. While it's not a common issue, occasionally noisy neighbors can be burdensome and I apologize that you experienced this while staying with us. Please don't hesitate to give us a call down at the front desk so that we can send someone to quiet the source of the noise or offer an alternate room location if needed. We are happy to help find a solution when made aware of the disturbance. We hope to see you again the next time you're in Flagstaff, and until then, have a great summer! Best, Scott, GM

"Fantastic Stay!"

5
15/08/2016

I love staying at the Best Western Pony Soldier. Everyone on staff- from front desk to housekeeping are phenomenal. Comfy beds, extremely clean, and lots of room! I will book again- I frequently travel for business, but stay here for pleasure as well.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the generous feedback. Your eloquent descriptions of our staff and property amenities make a perfect recommendation for those planning to visit the area. Let me know if there is ever anything I can assist with. Best, Scott, GM

"Not a good value for a hotel that looks old"

2
15/08/2016

I stayed at several Best Westerns this past month, I paid double compared to the other BW. This hotel looks dated and my room looked like alot of repairs have been done. The tub was clogged which I reported to the staff. The staff is very courteous and friendly The breakfast was great.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to provide each guest that comes through our front door with an exceptional hospitality experience, and it's with regret from our end to hear that's not the impression you received. I'm sorry there was an issue with your room and I appreciate you letting us know while here. I hope we'll have the opportunity to turn this experience around on your next visit. Please give us a call the next time you are traveling to Flagstaff, and our front desk will be happy to make sure you get the best rates possible. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Great Hotel, fantastic breakfast!"

5
15/08/2016

The BW Pony Soldier is one of the best BW hotels I've enjoyed. Friendly, helpful staff, and a really terrific, high-quality, plentiful breakfast in a roomy building on the property. My only disappointment was the traffic on Rte 40 hinders a left turn onto the property. But it's doable.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you. We remodeled the breakfast room last summer and the positive feedback never stops! We wanted to make sure to provide a tasty meal to fuel up guests for a day of traveling and exploring our beautiful area. Always glad to hear when the service stands out as friendly. We do know that people are the best asset we have. Come and see us again soon! Best, Scott, GM

"Good Experience"

5
09/08/2016

I have used this hotel numerous times through the years. Our previous time the hotel was undergoing complete renovation. Even then, the staff were friendly and attentive to any needs we had. This last trip the renovations in the areas where we were had been completed and were very nice. The suite we were in was extremely comfortable with two bathrooms. The furnishings were tasteful and the bed very comfortable.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
So glad to know that you've found you can count on us for a comfortable night's rest and delicious breakfast along your travels. It's great to hear from some of our repeat guests that the recent renovations are well received-- we are quite pleased with them as well. Looking forward to seeing you again next time, and thank you for your loyalty to Best Western Pony Soldier. Have a fantastic summer! Best, Scott, GM

"Flagstaff Trip"

5
09/08/2016

I very much enjoy staying at this property. The Internet is fast and free. The breakfast seems to improve every time I stay and is a real breakfast with both continental breakfast items and items such as bacon and eggs. The property has recently been renovated. The rooms have coffee makers and free coffee and water. The hotel has a pool and hot tub and the hotel provides free newspapers.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
We certainly do understand the importance of a fast wireless connection and are glad to hear it enhances your satisfaction. Thank you for taking the time to leave your these generous compliments of the wifi - and our breakfast buffet, room amenities and recent renovations. Don't hesitate to let me know if there is ever anything you need assistance with. Best, Scott, GM

"Nice hotel, not sure what it's name is referencing"

4
07/08/2016

Stayed here to visit Grand Canyon next day. It was worth driving a bit to get the lower room rate. Room was comfortable and had modern decor. Bring a power strip though, not many spare outlets to be found in the rooms. Quality of beds was good and everything was very clean.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your recent stay. I'm glad to know you were able to enjoy a comfortable night's rest with us along your travels at the rate you were looking for! We hope to see you again next time and remember that the best values are always found when booking directly with Best Western Pony Soldier. And Pony Soldier is a classic western movie that was filmed in Sedona. Happy travels! Best, Scott, GM

"Amazing!"

5
03/08/2016

I was traveling with my mom, grandpa, and our two dogs, one of which is a puppy. Grandpa needed a wheelchair accessible room, which they provided. It was very large room with two bathrooms. The staff as very friendly and helpful. The breakfast was excellent, thanks to one of the staff, Santana. Along with the other worker, they kept the food or and full text entire time. I've been on the road traveling since early June and this was by far the best place I stayed.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wonderful! My sincere thanks for leaving this generous review. We sincerely enjoyed providing a comfortable rest along your travels. Santana will receive recognition for exemplary service! I hope to have the opportunity sometime to thank you in person. Safe travels! Best, Scott, GM

"My experience"

5
01/08/2016

We like visiting you guys when we are in Flagstaff. My son loves the pool and the breakfast. Many times we have stayed with you in the past year. We were on the road and didn't have a place to stay. So I called my wife , who was at home and she booked a room over the phone for me and my son. They had a room so we were able to stay with you guys. For breakfast at the time you had a waffle maker. My son loved that experience. So we went out and bought a waffle maker. So this last time we stayed with you you didn't have the waffle maker, you had the pancake maker. Well my son loved that too.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for being a loyal guest. Please ask for Kristy or myself next time you are here so we can make sure to thank you in person. Your son sounds like a lot of fun! We enjoy providing visitors to Flagstaff great amenities and a delicious breakfast buffet. Did you know we just renovated the breakfast room last year? I hope you are also enjoying our new furnishing in the rooms. See you next time and in the meantime - have a brilliant summer! Best, Scott, GM

"Excellent Stay!"

5
31/07/2016

This hotel is completely remodeled inside and it feels brand new. The rooms are large, attractive, modern, and extremely comfortable. The beds were so comfortable, it was hard to get up! Their breakfast is one of the nicest I've seen - everything you could possibly want - eggs, bacon, biscuits and gravy, pan roasted potatoes, fresh cooked oatmeal (not dry packets), a variety of fresh cut fruit, a pancake machine, and they even have almond and soy milk in addition to all the regular offerings. Also, delicious breads and pastries. I appreciated lots of small, careful touches that really add up: a new mini fridge in the room, plush towels, lovely bedding, and even the extensive offerings in the vending machines make this our go-to home away from home every time we go to Flagstaff!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow-- thank you for writing such a positive review! We do put a lot of care and pride into our beloved Best Western Pony Soldier and it's nice to know that you appreciate the updates we've to the rooms and room amenities. Last year, we completed the breakfast room renovations and started with this new expanded menu. It's been a sure hit with guests. We hope to see you again the next time you're in the area and in the meantime, have an amazing summer! Best, Scott, GM

"Better Than I Expected "

4
31/07/2016

Checked in for 2 nights while traveling Route 66. Staff was nice, breakfast was okay (about 3 out of 5), great pet area with grass and even a little fire hydrant. Bed was comfortable, room was out of date but clean. It was easy to find and parking near our room was convenient. Internet was very slow. Overall it could use some updating but was comfortable.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
It is always positive a guest's expectations have been exceeded. Thank you for taking the time to let other travel planners know they can count on a comfortable night's rest for their family and furry friends at the Pony Soldier. Please stop in again the next time your itinerary brings you to Flagstaff. Safe travels! Best, Scott, GM

"A Fagstaff Gem"

5
31/07/2016

Traveling with a rescue dog from Dallas to CA stopped at this "pet friendly" Inn and we were VERY impressed, Great area to take your pet, clean grounds and rooms. You can not miss the breakfast it is the best I have had in all my travels. Do not miss this Inn if a stay in Flagstaff is in your travel plans.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting the pet area, cleanliness and our tasty breakfast buffet at the reasons we have earned a perfect satisfaction rating. We sincerely enjoyed having you as a guest. Best of luck on the rest of your travels! Best, Scott, GM

"Not too impressed with rooms"

3
29/07/2016

This hotel has a very good location. There was very limited parking and the rooms were just okay. There is no elevator here so make sure you pre-plan for that. The carpet in the room was very thin and it actually hurt my feet to walk on. Looks like they recently remodeled the rooms but it looks rushed and there was a lot of things still wrong. The room was noisy as the walls were thin but the bed was very comfortable. Breakfast the next morning was very good and well stocked. Breakfast staff was very friendly, can't say the same about the front desk staff.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for staying with the Best Western Pony Soldier. Glad you enjoyed our new beds, excellent location and friendly morning team. My apologies for any inconvenience we weren't able to turn around while you were here. Please call ahead of your next visit, and we will assign a team member to manage your check-in and experience. We don't often hear the comments you made, so I am confident we can find fast solutions if something comes up. We look forward to providing the comfortable, hassle-free hospitality experience Best Western is known for. Best, Scott, GM

"Best Western Flagstaff – Another Brilliant Link in the Chain"

5
28/07/2016

The Pony Soldier Inn is near perfect in terms of service, comfort and economy. It is very popular with families. Everything is spotlessly clean and staff members are unfailingly friendly and helpful. I have stayed at several Best Westerns and find there is a high standard of hospitality in all their hotels. Here at Flagstaff you have a nourishing breakfast included in the room rate, free Wifi, a pool, a business centre, daily newspapers available and free coffee and water in the lobby around the clock. My room had two bathrooms and all the facilities a guest might need (iron, ironing board, hair dryer, microwave oven & coffee-making kit). The Pony Inn is well located: on Historic Route 66, about ten minutes' drive from downtown, with stores (eg. Walgreens) close by. There is also a good restaurant five minutes' walk away – a traditional 1930's highway café with excellent food at competitive prices. My only suggested improvement to the hotel is a shuttle bus to town.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for the generous feedback. Your eloquent description of our rooms, warm service and property amenities makes a perfect recommendation for those planning to visit Flagstaff. I hope the rest of your US visit was equally as successful as your stay here. We hope to be able to greet you again. In the meantime - safe travels! Best, Scott, GM

"Very Good Hotel"

5
24/07/2016

The room was clean, no smells, everything is up to date, the breakfast is good, they give you several selections to select from. The food locations are in good locations. The staff was very nice and the hotel is located in a good location.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. I'm glad to hear you enjoyed your visit with us overall-- from the cleanliness of our rooms to the delicious breakfast we provide to help start the day out right. We hope to see you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Passing Through"

3
22/07/2016

Cons: Wrong side of town b/c near RR tracks. Building is old, breakfast & pool n/ another building. 2-story's & no elevator. Bed pretty soft, no microwave, no fridge. Pros: Nice shower & towels. The best thing was we got 2/ walk 2/ one of our favorite Triple D places "Salsa Brave".

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While it sounds like you had a decent time overall, I just wanted to let you know that we do have rooms with the options you are looking for such as a fridge and microwave. Please give us a call directly when booking next time so that we can help personalize your visit overall and insure you're in the room best suited to your specific needs while traveling and all at the best rate available. Look forward to hearing from you and until then, have an amazing summer! Best, Scott, GM

"texas road trip"

4
19/07/2016

good value for the money. No elevator, realize this is a older hotel that appears to been really taken care of and updated regularly. Very good breakfast selection, best I saw on this extended trip. Not close to downtown 4 miles to center of old town Flagstaff,

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review your recent stay. It's great to hear that out of the several hotels you experienced along your travels-- we provided the best breakfast and a comfortable night's rest all at a great value. We hope to see you again the next time you're in Flagstaff and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"grand canyon vacation"

5
17/07/2016

the staff was very friendly, the breakfast was great, love the biscuit and gravy. the room was very large and comfortable loved that there was a couch in the room so after a long day at the grand canyon we could relax

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay! So glad you had an exceptional experience with us-- the biscuits and gravy a sure favorite with many of our guests and I'm happy you found them delicious as well. We hope you enjoyed your explorations of the Grand Canyon and we look forward to seeing you again next time. Until then, have an amazing summer and safe travels! Best, Scott, GM

"Always enjoy our stay at Pony Soldier"

5
17/07/2016

We have only had good experiences at this hotel when we come to town to visit family. The hotel is always clean and the rooms are very comfortable. The staff is always helpful and friendly. Can't beat the free breakfast.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your loyalty to Best Western Pony Soldier. One of the highest honors we can hear is that our faithful guests know they can count on us for a great night's rest and clean, comfortable accommodations followed by a delicious breakfast in the morning when visiting Flagstaff. We look forward to seeing you again next time, and I hope you have a fantastic summer until then! Happy travels Best, Scott, GM

"good"

5
16/07/2016

Had a great stay. Just starting out road trip will be staying at 7 different Best Westerns. All across the mid west and western states. Love the weather up in the pines. Smells so good. Enjoyed the breakfast, nice to not have to leave the hotel, just go downstairs.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. I'm glad to hear you enjoyed your visit with us overall-- from the fresh mountain air to the delicious breakfast we provide to help start the day out right. We hope to see you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"a comfy room..."

5
15/07/2016

if your looking for a comfortable clean room, helpful staff, and a reasonable price, this is the place. situated in a prime location; surrounded by places to eat, car care and a quiet area makes this Best Western perfect. and the complimentary breakfast is very satisfying before getting back on the road...

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for taking the time to review. It's true-- our location offers convenience and comfort all at once, and I'm glad to hear it worked out so well in your travel plans. We look forward to seeing you again the next time you're passing through, and until then, enjoy your summer! Best, Donna, GM

"Best Hotel"

5
15/07/2016

The Best Western Pony Soldier Inn in Flagstaff AZ was the best place to stay. The staff were welcoming and very down to earth nice. The hotel recently completed a remodel, we stay here a lot!!!! We got the best nights sleep. The reclining chair was so comfortable. The pool was awesome and our room had easy access to the pool and breakfast area. We will definitely come back soon!!!!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay! I'm glad you found the welcoming vibe of our staff and cool relaxation of our pool of benefit during your visit. We hope to see you again the next time you're in the area, and until then-- have an amazing summer! Best, Scott, GM

"Great deal for the money!"

4
11/07/2016

Great staff, full hot breakfast, quiet rooms; This is also within walking and/or uber distance of local fun spots to visit! Highly suggest it for a family vacation. We registered from our car via phone and checked in ten minutes later without any problems.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review! I'm thrilled to hear it worked out so well for family summer fun to stay with us here at Best Western Pony Soldier. Our location is quite convenient to all the attractions around Flagstaff. We look forward to seeing you again next time and until then, have an amazing summer! Best, Scott, GM

"Good price. great breakfast. Welcoming staff"

4
07/07/2016

Nice hotel for the price. Beds are comfortable. Only issue is at sunrise the curtains are not very dark and sun blasts thru the window. This was also a great location if you have a tour pickup for the Grand Canyon.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for taking the time to review. I'm thrilled to hear you enjoyed a pleasant stay with us overall. We hope to see you again the next time you're in Flagstaff and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Perfect for us-three times!"

5
06/07/2016

The Pony Soldier Inn in Flagstaff has been great for us 3 times! In 2014 we used it as an over night after the Grand Canyon on our way to the Petrified Forest and Painted Desert. We returned there that evening and prepared for our return. Great location for us, convenient highway access. This year it was our first (of 13) overnights on an extended vacation. Clean, friendly and comfortable for us! Yes, we would return and we would reccomend!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for being a loyal guest of our Best Western Pony Soldier here in Flagstaf! I'm glad to know you can count on us for a comfortable night's rest and delicious breakfast along your Grand Canyon explorations and beyond. Looking forward to seeing you again next time and until then, have an amazing summer! Best, Scott, GM

"One of Flagstaff's Best Hotels"

5
05/07/2016

Overall, this hotel was nearly perfect - clean, nice staff, and nicely appointed rooms. I didn't have a reservation, and they were quite busy, but managed to find me a very nice room, shich didn't require my attempting to go up a flight of stairs (I recently had back surgery). Their free hot breakfast was one of the best I've ever found at a hotel! I would definitely stay here again!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review your recent stay! I'm glad we were able to find the right room for your needs on short notice and that you enjoyed a comfortable stay when visiting us. We hope to see you again next time and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Great stay, good breakfast!"

5
04/07/2016

As we've come to expect, our stay at this Best Western was great. The rooms were clean, the beds very comfortable. Our suite had two full bathrooms, so our daughters had their own - no fighting for the bathroom with three other people. The complimentary breakfast was wonderful. Staff was very pleasant and helpful.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review your recent stay. The suites with two bathrooms are a huge hit with our guests traveling with company-- so much time saved getting ready on those hectic mornings! We look forward to seeing you again next time, and until then, have a fantastic summer! Best, Ed, GM

"Older Property but Updated, Well-maintained; Outstanding Staff"

5
04/07/2016

Property is older but shows extensive renovation and updating efforts. Staff was outstanding in every interaction. Very nice pool/spa area in separate building just 100 feet or less from main building; breakfast served in adjacent building (perhaps a former restaurant). Very good breakfast selections including real scrambled eggs, meat (sausage links one day, bacon the next), bread, bagels, pancake maker, all cold breakfast options. We were in one of the smallest rooms available, yet it was big enough for the 2 of us and had definitely been updated and well-maintained. Good location.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow-- thank you for writing such a positive review! We do put a lot of care and pride into our beloved Best Western Pony Soldier and it's nice to know that you appreciate the updates we've been doing slowly but surely. We hope to see you again the next time you're in the area and in the meantime, have an amazing summer! Best, Ed, GM

"Great stay"

5
03/07/2016

This is the best "Best Western" in the chain. The employees were extremely helpful , the place was very clean. And the breakfast is by far better than any other Best Western I've been to. I stay at le 30nights a year.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for being a loyal guest of our Best Western Pony Soldier! I'm thrilled to know that you can count on us for a great night's rest and delicious breakfast along your Route 66 travels. We hope to see you again the next time you're in the area, and we wish you continued and safe travels until then! Best, Ed, GM

"Delicious Complimentary Breakfast"

4
02/07/2016

This hotel is well located just off I-40. Parking is ok but not spacious. The room we were given was quite large and everything worked well. We could not find an elevator but since there are only two levels this was not an issue. The carpet on the stairs, in the hallways and in the rooms needs to be updated. The employees were very polite and friendly. The breakfast room is large with plenty of seating. It only got crowded when members of a bus tour group came in. Being near the Grand Canyon makes Flagstaff a major tourist destination. The breakfast itself was outstanding with many hot items, even the coffee was good enough for two cups.

"Route 66"

3
02/07/2016

Stayed here for 2 nights whilst completing Route 66 Stayed in the suite which was a lovely size sleeps 6 but only 1 bathroom ! Room was clean and tidy but the stairwells were quite dirty and the carpet was worn Front desk were very helpful and efficient There is no restroom or bar in this hotel, if you need to use a restroom you gave to go up to your room- not even one in the pool area The pool is indoors and long and narrow we were the only ones in playing ball with the kids nice enough The breakfast is fine and plentiful Hotel is a short drive to downtown and the downtown area is beautiful full of bars, restaurants, ice cream parlours and shops There is a mall around 5 miles in the other direction The hotel is right on a busy freeway and station The road noise is acceptable but the trains, oh my they are do very noisy and the beep their hooter even at 3am!

"Average"

3
30/06/2016

The rooms were OK, they were clean. The employees at the front desk were very nice and pleasant. The only complaint is the "free wi-fi" was HORRIBLE! It kept disconnecting us, it wouldn't stay connected! The free breakfast was great.

"Couldn't be happier"

5
29/06/2016

We are very happy to have stopped here for two nights. The room is clean, comfortable, and spacious with a good size refrigerator. There is a heated pool and the service is good. The highlight would have to be the continental breakfast - it has everything. We were extremely impressed with the selection and quality of the food which included soy and almond milk. Would absolutely recommend this hotel and stay here again!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for all of the positive feedback on your recent stay! So glad you enjoyed your room and the hot breakfast in the morning-- the perfect way to start your day out right! We hope to see you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"TINY"

3
28/06/2016

The room we stayed in was about half the size of a regular hotel room. Barely room to move. The railroad across the street was very busy, no washer / dryer for guest use, and slow wi-fi. The hotel was clean and they do have a large breakfast room with a good variety.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. I'm glad to hear that you enjoyed the cleanliness of our hotel and the free breakfast in the morning. We do offer suites which have quite a bit more space for our travelers who need a little room to spread out. Please give us a call directly when booking next time so that we can insure that you're in the room best suited to your specific needs while traveling and help to personalize your experience overall. Looking forward to hearing from you and until then, have an amazing summer! Best, Scott, GM

"Good experience"

4
27/06/2016

This is a nice clean hotel close to everything, indoor pool an hot tub are great. Breakfast are a plus. The Suite I had was really nice, big and comfortable. The staff at the breakfast room was really professional and helpful

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay in one of our spacious suites! I'm glad you got the opportunity to also enjoy our pool and hot tub for a relaxing soak after a day of travel. Please come see us again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"vacation"

5
27/06/2016

My wife and I spent seven days on the road and at seven different hotels and Flagstaff Best Western was the best. Great room and the best breakfast area had plenty of room for all the guest to sit and enjoy a great breakfast. All for a good price.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your recent stay. It's an honor to hear that out of seven hotels along vacation, our exceptional hospitality hit the bullseye for a top notch experience. We hope to see you again soon, and in the meantime, we wish you continued and safe travels! Best, Scott, GM

"Great Stay"

5
27/06/2016

Although the facility is older, BW has done its very best to upgrade, restore and rearrange the physical facility. Special strength here is the staff. Wonderful to interact with them. Great experience to interact with Native Americans. Special compliments to breakfast room and breakfast staff. Good food, beautifully presented and maintained. Spacious room, attractive arrangement, attentive staff. Passing trains add to the "Flagstaff experience."

"Nice staff and property"

5
23/06/2016

I pulled in there for just one night in the midst of a cross-country trip on business. There was plenty of space to park my trailer (though that might not always be the case). The staff was courteous and professional. The room was clean and comfortable, though a little small for a double. And, as I've come to expect from Best Western a great value. I've almost always had very good experiences with their properties all over the West.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for a comfortable night's rest along your travels for business recently! I'm glad you found our staff welcoming and the room inviting. We hope to see you again the next time you are in the area, and until then-- happy travels! Best, Scott, GM

"Great stay"

5
21/06/2016

What a great hotel. Our room was amazing it had two bathrooms in the room (his and hers). Couldn't ask for more. This BW had one of the best breakfast ever had at a hotel. The rooms were clean and everything was in order.

"Right Next to the Railroad"

2
20/06/2016

The room is clean and smells fresh. The staff is pleasant. BUT . . . The hotel is right across the street from the main railroad track. Trains come through every 20-40 minutes all day and ALL NIGHT. If you stay here, because the price is fair, wear ear plugs, that will help somewhat. Next time we will choose another hotel in the center of town.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While it sounds like you enjoyed the room itself and the welcoming nature of our staff, I'm sorry to hear the trains caused any frustration. Many of our guests don't find them to be of any nuisance but for those more sensitive to it, we do have rooms in quieter locations upon request depending on availability. Please give us a call directly when booking next time, as we would love the opportunity to turn this around and get you into the room best suited to your specific needs when traveling. Looking forward to hearing from you and until then, we wish you continued and safe travels! Best, Scott, GM

"Great mid-level motel"

5
17/06/2016

My husband and I stayed here for Memorial Day weekend recently. The hotel is quiet, clean, and our room was spacious. We were on the second floor and, at check-in, the staff offered to help us with our luggage and heavy cooler, which we really appreciated. There are no microwaves in the room, but there is one in the lobby area, along with tables to sit at. We had brought food that needed to be heated and this alternative worked well, plus we didn't have food smells in our room after we ate. We would definitely stay there again and recommend it to friends.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier for a comfortable night's rest and delicious breakfast over the holiday weekend! I'm glad to hear you had a pleasant time overall. Please come see us again the next time your travels bring you our way and remember that the best rates are always found when booking direct. Have an amazing summer! Best, Scott, GM

"Good Central Location"

4
15/06/2016

The Motel was suprising quiet as it is next to a main road and the railroad with trains going past at regular intervals. The rooms were clean and the bed was very comfortable. The breakfast was included in the price and it wasn't bad. There are plenty of restaurants nearby if required

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review your recent stay! I'm glad to hear you found that despite the convenience of our location, we still provide a comfortable, quiet night's rest and a delicious breakfast to help start your day out right! We look forward to seeing you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Very noisy"

2
13/06/2016

We thought the elephants in the room above us were coming through the ceiling-very noisy! At 2am we were awakened by horrible foot prints over our heads, people dropping things on the floor above us and loud door slamming. I've stayed in hotels throughout many trips and have not heard neighbors like this. Do not recommend.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Please accept my apology for the frustrations that you describe. While it's not a common issue, occasionally noisy neighbors can be burdensome and I apologize that you experienced this while staying with us. Please don't hesitate to give us a call down at the front desk so that we can send someone to quiet the source of the noise or offer an alternate room location if needed. We are happy to help find a solution when made aware of the disturbance. We hope to see you again the next time you're in Flagstaff, and until then, have a great summer! Best, Scott, GM

"Well kept hotel"

5
12/06/2016

Well kept hotel. Pleasant stay, good breakfast, clean rooms. Staff was friendly. A pleasant surprise on Route 66 in Flagstaff. Would stay there again when travelling through Flagstaff. Much nicer than the other hotels in the area

sgramsaz, Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to leave us feedback about your recent stay. I'm glad we could provide a comfortable night's rest along your Route 66 explorations. We look forward to seeing you again the next time you're in the area and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Recent stay"

5
12/06/2016

Very clean and comfortable, rooms have been upgraded with all new furnishings. The breakfast buffet is served in a large well appointed dining room with plenty of choices that are very good. Easy access to I-40 and Grand Canyon. Outside shopping and restruants are not within walking distance, must use your auto. Overall a great place to stay overnight or longer.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review! I'm glad to hear our valued guest are enjoying some of our recent updates such as new furniture, lighting and carpeting. Our delicious breakfast buffet is an often remarked on guest favorite and I'm glad to hear you enjoyed it. Please come see us again the next time your travels bring you through Flagstaff and until then, have a fantastic summer! Best, Scott, GM

"Even better than Excellent!"

5
06/06/2016

The work station was located in a corner the living room area. So, it was very convenient. Not in the way, as in many other hotels. The electrical/computer outlets were located on the desktop, so it was not necessary for my elderly self to climb around trying to find an outlet. The bed was very comfortable, too. We had a wonderfully relaxing stay at the Pony Soldier Best Western. Thanks!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to write such a positive review! I'm glad to hear we were able to provide a great night's rest along your explorations of Flagstaff and beyond. We know that many of our travelers are blending business with pleasure and so we do try to make it convenient for both. Please come see us again the next time you are in the area, and have a fantastic summer! Best, Scott, GM

"Disappointed "

2
05/06/2016

Room entrance way is narrow opening into an area just wide enough to accommodate the door to our room and the next room. Small, compact bathroom with very little room between the toilet and shower and a short vanity area around the sink. Soap dish was extremely smooth which created a very good seal between it and a wet bar of soap. Very difficult to pry up the next time using the soap. No elevator. Cramped parking area. Plastic keys had to be reactivated every day causing an extra trip to the lobby after a tiring day. "Computer problems". Nightly serenading from the trains on the tracks across the street. And not just once a night. Busy tracks. Another motel in a different area of town has a sign that says "No train noise here". Would definitely consider that motel next time in Flagstaff. Can't recommend the "Pony".

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the frustrations you describe in your review. We work hard to provide our guests with exceptional hospitality so it's always concerning to hear when we've missed the mark. While it's rare, occasionally we do need to re-program the keys if they have been demagnetized due to being placed next to a cell phone or credit card. One simple way to avoid this is to place keys away from your phone or cards in your wallet. While trains are a part of the experience of Flagstaff, we do understand that some are more sensitive to the sound. Please give us a call directly when booking next time so that we can help choose a room in a quieter location of our hotel so we can get you onto the hassle free stay that Best Western Pony Soldier is best known for. We hope to hear from you soon, and until then-- happy travels! Best, Scott, GM

"Better than last time"

4
05/06/2016

I decided to give the property another try even though my last visit (as described in a prior review) was less than excellent. Best Western is rebranding and the rate was good so I decided to give it a shot. I am happy to report that even though the facility is the same, the exceptionally heavy air freshener smell was significantly better. Additionally, there were no pets in the breakfast area. The front desk staff and the breakfast attendant were outgoing and friendly with wide smiles and "how can I help you" attitudes. Food on the breakfast buffet was fresh. While the property itself is still old, the room we were in was updated and aesthetically pleasing, albeit small. Too bad they don't offer king rooms that aren't king suites (which are much more expensive). To avoid road and railroad noise request a room near the rear of the property which is farthest from route 66 and the railroad that parallels it.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings again, and thank you for your loyalty to Best Western Pony Soldier! I'm glad you decided to give us another chance to provide the comfortable and welcoming environment many have grown to count on from our hotel, and to hear that we delivered a pleasant stay overall. We look forward to seeing you again next time and remember that the most competitive rates are always found when booking directly! Have an amazing summer, and happy travels! Best, Scott, GM

"Excellent, Pet-Friendly Hotel"

5
03/06/2016

We very much like to stay at this hotel, mostly because it allows us to stay in comfort with our small dog who travels with us. There is a small grassy section for walking the dog and the room has a tile floor so that spills are easily cleaned up. Plus, the breakfast is excellent.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your loyalty to Best Western Pony Soldier. I'm glad you know that when visiting Flagstaff with your furry friend, you can count on us for a comfortable night's rest and delicious hot breakfast. We look forward to seeing you again next time, and remember that the best rates are always found when booking direct. Have an amazing summer! Best, Scott, GM

"Good but a little tired."

4
02/06/2016

Good reception and friendly staff.Given a room next to the road and railway which didn't bother me too much but may well annoy others as the trains run regularly all night.Good breakfast and nice pool.Could do with a makeover especially in the common areas.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your feedback! I'm glad to hear you had a pleasant stay overall and found our staff welcoming. We have a lot of nice upgrades in process now with new furniture arriving, new carpet and lighting updated as well. We hope to see you again next time and you can tell us what you think! Looking forward to hearing from you and until then-- happy travels! Best, Scott, GM

"Old , Tired, Best Western"

2
30/05/2016

Booked this room based on Trip Advisor Reviews. Disappointed that it is an old / semi run down / needs remodeling hotel. Rooms are very small and furnishing look as if they are 40 years old. Staff is nice, but would not recommend.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Please accept my apologies that the furnishings of our hotel did not suit your preferences. We are currently in the process of several upgrades such as new furniture arriving within the next couple of weeks and we've been in the process of updating with new carpet and lighting as well. Unfortunately, all good things do take time. We appreciate your patience during this process and hope you will come see us again next time to experience for yourself. It does sound like you enjoyed the welcoming nature of our staff, just were not pleased that we aren't a newer establishment so perhaps with the upgrades we can win back your loyalty. In the meantime, we wish you safe travels and a wonderful summer! Best, Scott, GM

"Clean, Comfortable and Convenient"

4
27/05/2016

The BW Pony Soldier Inn & Suites provided a very comfortable and enjoyable night's stay. Again: Clean--Comfortable--Convenient !! Its location on Route 66 and blocks from I-40 and US 89 make it a very convenient location for any travelers heading in any direction. Our recent visit was our first time and we will seriously consider staying again as we travel between Montana and Southern Arizona. The guest service associates were very welcoming and sincere in their comments as to our being with them and that we would have a safe and uneventful balance of our trip back to Montana.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier for your most recent stay. I'm glad the welcoming environment and convenience of our location added up to a great stay overall. We look forward to seeing you again next time and remember that the best rates are always found when booking direct. Have an amazing summer and we wish you safe travels! Best, Scott, GM

"Easy to recommend"

5
27/05/2016

This was our first stay at this BW motel. The entire facility and the room were particularly clean. It was nice having a Mexican restaurant on-site. We get there shortly before they closed. The food was good, staff took care of us. Didn't need more than that. I was very tired and melted into the bed. Very comfortable. The fellow managing the breakfast area did a particularly good job. Food was delicious. Assortment was very good.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to review your recent stay! I'm glad you enjoyed the comforts of your room and the delicious breakfast buffet in the morning. The perfect way to start the day out right! We hope to see you again the next time you're in the area and until then, happy travels! Best, Scott, GM

"Fabulous Bargain and Wonderful Hotel"

5
25/05/2016

We recently stayed at the Best Western in Flagstaff during Graduation weekend. We were amazed that we were even able to get a room seeing as we had waited so late to book. I expected the rooms to be pricey no matter where we stayed but I could not believe the markups at some hotels in the area. Although this one was slightly marked up as well it was reasonable enough that we stayed there for two days. I was a little nervous at first because the outside of the hotel looked a little old but once we walked in we noticed that it was very updated inside. The rooms were very nice and comfortable and very well updated. They were nice enough to upgrade us to a king suite at no extra charge! We didn't have the free breakfast the first day we stayed there because we wanted to go to one of our favorite breakfast places. But on the second day we decided to check it out. Normally I don't expect much from the "free breakfasts" at hotels because I've seen the sad fruit and little boxes of cereal multiple times. The Best Western however, amazed us with their delicious breakfast! There were so many choices; bacon, eggs, potatoes, cereal, muffins etc! All in all our stay was very nice and we would definitely stay here again!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to write such a positive review about your graduation weekend experience with us. We always do try to remain competitive with our rates, and I'm glad you found us to be a great value. We just recently upgraded our hotel and it's great to hear that you enjoyed all of the new perks such as new furniture, carpeting and lighting. We look forward to seeing you again the next time you're in the area and in the meantime, happy travels! Best, Scott, GM

"Excellent place to stay."

5
24/05/2016

Great location. Had a king suite which had two bathrooms, two TV and was nicely decorated. It was clean, bed was very comfortable, window opened which was appreciated..Breakfast with variety of items was good. Courteous staff. Excellent Italian restaurant within walking distance.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay in our king suite! I'm glad you enjoyed its spaciousness and the convenience of two bathrooms-- certainly a bonus when traveling with others. Other guests will appreciate your recommendation for Mama Luisa, an often favorite of guests and offering the convenience of being next door. When staying here - we always encourage guests to strike up a conversation with our staff for dining and sightseeing recommendations. We hope to see you again the next time you're in Flagstaff and until then, have an amazing summer! Best, Scott, GM

"Best Stay EVER"

5
24/05/2016

Courteous, professional, experienced staff that were extremely helpful and knew all the activities in the area. Wonderfully clean, comfortable, and excellent views!!! The area of location was close to Grand Canyon and Sedona without traffic delay/issues. Wonderful atmosphere!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for a great night's rest along your explorations of Arizona and the Grand Canyon. Our staff will appreciate all the kind comments you've left and I'll be sure to share with them. Please come see us again next time, and we wish you safe travels until then! Best, Scott, GM

"Nice hotel A bit expensive"

4
22/05/2016

Seemed a bit expensive at first when compared to Albuquerque but the whole town seems a bit expensive It seemed right in line with other prices in town The staff recommended an Italian restaurant "right next door" (MAMA LUISA) and we at first thought it wouldn't be so special because the neighborhood was nothing upscale but the restaurant did really turn out to be very nice The hotel pool was a nice extra

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to review your recent stay. I'm glad that you enjoyed the comforts of your room and that you found Mama Luisa next door to be recommendable for a delicious dinner. As with anywhere, certain areas have different markets that reflect different costs of living. As Flagstaff tends to have more of a tourist draw than Albequerque, lodging costs tend to be more. Luckily, we always remain mindful to stay competitive in offering the best value to our guests and one way to always insure you're getting the best deal is to book with Best Western Pony Soldier directly. We look forward to hearing from you soon, and until then-- have a fantastic summer!

"Nice staff, but tired facility"

3
21/05/2016

We stayed here overnight recently, and it was ok. They are dog-friendly, which is a plus, and the staff was very hospitable. The free wifi worked fine, and the room itself was spacious enough. At about $100, including breakfast, the value was reasonable. We did get placed on the second floor, and because we had a fair amount of luggage, it was a disappointment to learn that there were no elevators. Oh well, we needed the exercise at 7,000' of elevation! The bathroom was tiny,and included both the commode and the shower, and we hated it when the loud noisy fan came on automatically when the light was turned on. Breakfast was so-so: fake scrambled eggs, only paper and plastic plates and utensils. When we stayed at the BW in Kingman the next night, their breakfast was much better. Again, the staff was very friendly, which we appreciated, but not sure we'd stay here again, especially if we had to stay on the second floor (see also review of guest who suggested second floor is dangerous from a fire-safety perspective).

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your recent stay with your furry friend. I'm glad that our pet friendly policy worked out well along your travels and you enjoyed having some extra space in your room. I'm sorry to hear the breakfast did not suite your preferences. While we do try to accommodate guest requests for room locations when we can, it's subject to availability. While I'm unsure as to exactly when you were in, it's worth noting that we have just recently undergone several upgrades. New furniture arrived this month, along with new carpeting and curtains within the last year. We hope to see you again the next time you're in Flagstaff and until then, happy travels! Best, Scott, GM

"Clean & New"

5
21/05/2016

They've recently upgraded a lot of things in their hotel: New carpet, new furniture, new lighting, new fixtures, and new countertops for the sinks! The bed is firm yet soft and we had a wonderful night't sleep! I love the cleanliness and breakfast is included!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to share your experiences! It's great to hear that you are enjoying our recent upgrades as much as we are. We look forward to seeing you again soon, and remember that the best rates are always found when booking direct with Best Western Pony Soldier. Have a fantastic summer! Best, Scott, GM

"Route 66"

4
21/05/2016

Following historical Route 66 and found this motel right on our route. Clean and very friendly staff. We were upgraded when we arrived being a Best Western rewards member. Breakfast was very fresh and good.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay, and for being a member of Best Western Rewards. I'm glad to hear you enjoyed the benefit of a complimentary upgrade on your most recent visit during your travels of Route 66. Looking forward to seeing you again next time, and happy travels! Best, Scott, GM

"Clean & New"

5
21/05/2016

I belong to Best Western Rewards and Beverly upgraded my room at no cost to a "king suite"!! Absolutely wonderful room with new carpet, new furniture, new lighting, and new fixture for the bathroom sink! We had a great night's sleep in a really comfortable bed! Great service!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to our hotel! It is always a pleasure having you as a guest. Let me know if there is ever anything you need - we're here to make every stay wonderful! Best, Scott, GM

"Our regular Flagstaff stop"

4
20/05/2016

We have stayed here 4-5 times over the past several years and always enjoyed our stay. Very nice property, nice size rooms, well equipped and comfortable. Good access with the highway. Very good breakfast. Friendly desk staff. Very good Italian restaurant just around the corner.

"Cheerful welcome at end of long drive"

5
20/05/2016

We were exhausted and ready to drop. The front desk clerk started out stay with pleasant smiles and cheerful greetings. The room was clean and inviting and the bed comfortable. We would stay here again if we were in the area.

"Dont miss the breakfast!"

4
20/05/2016

This hotel cares about making their guests comfortable, From nicely appointed rooms to free wifi to an excellent breakfast. The hotel is aging but is kept clean. If your room is on the second floor keep in mind that it is walk up only, no elevator. However, the front desk offered to assist us if needed with our items. Hot tub and heated inside pool make for a relaxing end of a long road trip. It bears repeating that the breakfast is fantastic with a large variety of hot and cold offerings. AAA discount is offered here as well as Military. Thank you!

"Remodeled and Redecorated"

4
18/05/2016

This hotel has been remodeled and redecorated recently. For a low middle priced property it is the best bargain in Flagstaff. The room they use for the free breakfast has been remodeled and has plenty of space for breakfast. The food is good and they have a large variety including fruit, bagels, cereal, eggs, potatoes, meat (sausage or bacon depending on the day) and fruit juices. The only below average offering is the waffles which are premade and not very good. They should buy a wafflemaker so that guests can make them fresh, The rooms have been redecorated in the past month with new furniture which is nicer than the old stuff. Dark wood and better lighting. Lots of outlets for plugging in cell phones, laptops and other things that need charging. Free WiFi which actually works pretty good. The indoor pool and hot tub have also been remodeled. I usually stay here when I am in Flagstaff. For the price there is not a better place to stay in Flagstaff.

"easy access"

4
18/05/2016

Easy no hassle stay. Great after a long day on the road. Places to eat nearby. They also offer a list of restaurant's that will deliver to your room which was very welcome as we were on the road all day.Very helpful staff.

"Sort of noisy."

3
15/05/2016

The walls and ceilings are sorta thin? Could hear upstairs foot traffic and the kids playing in the hallway. The highway and busy train tracks are across from the main entrance and adds to the overall noise pollution. The desk staff was friendly and helpful. The king size bed was weird. It had two valleys and a hump in the middle of the bed. The small pillows and the mattress made for an average nights sleep. Breakfast was ok except for the wet microwaved eggs. Do NOT chose BW based on their rewards programs. We stayed and met the requirements for the $25 dollar discount, only to learn we will get a gift card or something sometime and we get back from vacation. We will probably need to stay at a motel in the next 3 months so the $25 dollar incentive will not benefit us at all. Probably ok/intended for business travelers?

"A real Death Trap"

1
15/05/2016

I will break this review up into two parts #1 the Motel as a place to stay, #2 the motel as a death trap. So #1 good clean place, friendly service, beds were good, breakfast was good. They have an indoor pool and spa which I did not use but it looked well maintained. The room was a bit strange. The door to the bathroom was a slider with a track on the floor that could cause you some pain in a stubbed toe in the middle of the night. The bathroom slider itself was of a glazed plastic so when the door is closed all the light came through the door into the main room. Not a very good thing at night when one is trying to sleep. This was not an issue for me since I was solo, but for that reason alone I would not stay here if I was with someone else. Further their was no door between the bathroom and sink. Next the closet looked like an after thought as the hangers stick out into the bathroom entrance. The room door itself did not seal into the frame so light came through all the way around the door from the hallway outside. Wifi was very slow as the evening wore on, obviously they do not have enough bandwith. I finally had to give up is was so slow. Part #2. If there is a fire in this motel and you are on the second floor you will probably die. All rooms open to a center hallway. There is no central fire detection alarms, only smoke detectors in the rooms. There are no fire doors throughout the facility, in case of fire smoke will travel throughout the building. The second floor is wide open from the first which will allow smoke to rise into the second floor quickly. As stated above the door to the room does not seal into the door frame which in the case of fire would allow smoke into your room. Generally in a fire smoke is what will kill you. Their are no centralized warning systems to alert you if a fire is in the building, no smoke enclosures to suppress smoke travel, and no fire sprinklers to stop a fire. The windows would be hard to get out off. If you are on the second floor the fire would be well advanced along with the smoke and your chance of survival on the second floor would very low. If you stay here make sure your room is on the first floor.

"Great Stay"

5
12/05/2016

The hotel is an old but very clean and comfortable. The beds were comfortable with great beds for a good night sleep. The front desk staff in outstanding. The breakfast is great with a large variety of items to please everyone. Great coffee.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review! A welcoming staff is always a good place to start towards an awesome stay, but I'm glad to hear you enjoyed everything else as well! We hope to see you again the next time you're in Flagstaff and until then, happy travels! Best, Scott, GM

"They really tried - but "you can't make a silk purse from a sow's ear""

4
10/05/2016

It appears the place was built a long time ago, and efforts were made to make some rooms ADA-compliant. But support beams holding up the second story made the toilet area both cramped and too close to the shower. On the plus side, the soap dispenser on the wall of the shower is at a correct height for someone who is seated - which we usually DON'T see. The desk person was very, very helpful. The breakfast room - in an adjacent building - was spacious and well stocked.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your recent stay in one of our ADA rooms. I'm glad you enjoyed your stay and delicious breakfast overall, although you did have a couple suggestions. We've been in the process of installing all new furnishing to our rooms and are approximately 80% complete. Please know that we do take guest commentary seriously, and are always looking for ways to improve. We hope to see you again the next time you are in Flagstaff, and until then, we wish you continued and safe travels. Best, Scott, GM

"Disappointment."

2
05/05/2016

Staff was rude. Tiny room. Nicotine stained curtains. A bed that when you sit on it you feel as if you're going to roll right off the side of it. No elevator for the second floor. Carry-all luggage up and down stairs. Hotel in serious need of a makeover. Incredibly small bathrooms

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the frustrations you describe in your review. This is very concerning as these are all quite atypical comments regarding our hotel. However, we do take guest feedback seriously and are always striving to improve. Typically, in the rare occasion when a guest is not satisfied with their room, when made aware we can offer an alternate and work towards finding a happy solution. It is with regret from our end to learn that we were unable to take care of this during your stay. However, we would like the opportunity to turn this around. Please give us a call directly when booking next time so that we can help to personalize your stay overall and insure you're in the best room suited to your specific needs while traveling. Until then, we wish you continued and safe travels. Best, Scott, GM

"Good choice"

5
05/05/2016

We were very happy with this hotel choice when coming to visit the Grand Canyon/Flagstaff area. We got a free upgrade upon arrival from being an Executive Rewards Member. Very clean room and bathroom. They tried to accommodate people with food sensitivities for breakfast which I have never seen done at any Best Western before. They had almond and soy milk and also gluten free Cheerios. The pre-made oatmeal had 6 toppings available including frozen blueberries and cinnamon.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to write such a positive review. I'm glad you enjoyed a great night's rest with us along your Grand Canyon explorations. We do try to offer a nice variety at breakfast to remain sensitive to our guests with varying dietary needs and I'm glad it worked out so well for you! We look forward to seeing you again the next time you're in the area and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Breakfast and wifi are always on us! Happy travels! Best, Ed, GM

"Not BW quality"

2
05/05/2016

This place was a disappointment. the location, the beds were uncomfortable, rooms outdated, I would have not stayed after seeing the place but would not have gotten a refund. I stay at BW and the quality was not there for this place.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While your review lacked many specifics, it's always a disappointment to learn when we've missed the mark for guest satisfaction. Please accept my apologies for the frustrations you describe. While we are an older hotel, we are currently in the process of several upgrades including new carpeting and lighting and new furniture. As most good things do, it just takes some time. I hope that this uncommon lukewarm experience with not deter you from staying with us in the future as we would like the opportunity to win back your loyalty. Please reach out to me through the front desk when booking next time so that I can assign a team member to help oversee your reservation and make sure you're in the room best suited to your needs. Until then, safe travels! Best, Ed, GM

"Great Breakfast"

4
04/05/2016

The room was okay, the bathroom was small and a bit dated but the beds were quite comfortable. The heated, covered pool was small and the plaster was a bit chipped, but nice and warm in the cold weather. Had to make a run for it to the door from the pool house which was freezing. We came back to the hotel late at night and could not find a parking spot, there were several trailors parked sideways taking up 4-6 spots a piece. We finally had to squeeze in next to the dumpster, the dumpster its self was also taking up about 5 spots. The best part was the breakfast, so much variety and was very tasty.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave feedback about your recent stay! It's great to hear you enjoyed the comforts of your room overall, along with a dip in the pool. Our delicious, hot breakfasts are a favorite of many of our guests and I'm thrilled you found it satisfying. Looking forward to seeing you again the next time you're in the area. We're just finishing the addition of all new furniture to our rooms. My apologies for the dumpster - it is there for casegoods delivery and will be gone in a couple weeks. Remember that the best rates are always found when booking directly with Best Western Pony Soldier Inn & Suites of Flagstaff. Breakfast is always complimentary! Happy travels! Best, Scott, GM

"Best Western Pony Soldier"

5
01/05/2016

I have stayed here in the past and the experience has always been gooe. Great staff, great rooms. The breakfast is the same as the rest of the Best Westerns I have stayed at. Food was good and plentiful with a lot of variety.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your loyalty to our Best Western Pony Soldier. It's great to know you can count on us for a comfortable night's rest and delicious hot breakfast along your travels. We look forward to seeing you again next time and in the meantime, happy travels! Best, Scott, GM

"A pleasant stay in Flagstaff"

3
30/04/2016

For our visit to Grand Canyon next day earlier morning, we decided to stay at BW the previous evening night. It was a pleasant stay. Beds were comfortable and we slept well. The breakfast was quite good and had a good spread. If we are passing by again ever, will definitely stay here.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier for a relaxing night's stay along your Grand Canyon explorations. There is always a concern when we get a three star review, but it sounds like your expectations were met. That's great to hear! We've seen that some reviewers mistake the rating system for opulence rather than overall satisfaction. Looking forward to seeing you again next time, and we wish you continued and safe travels until then! Best, Scott, GM

"Good Stay Friendly Staff"

4
29/04/2016

Hotel was clean and the staff were friendly. Location was great close to many good restaurants. Nice pool and breakfast area which is adjacent to the hotel. Would stay again, thanks for the great stay. Michellle

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, Michelle! Thanks for taking time to review. Glad to hear you had such a pleasant experience overall. Please come see us again, and until then-- happy travels! Best, Scott, GM

"Awesome stay"

5
28/04/2016

We located this hotel via TripAdvisor. We called the hotel and were directed to it. It was around 10pm when we finally checked in. The person at the reception area was very cheerful and made every effort to get us checked in quickly. She also offered to register us for the rewards so that we could get $25 voucher after a couple of stays at BW. Breakfast was included. The breakfast selection was elaborate and the staff made sure to stock it and to clean tables as guests left. We would recommend this hotel and would stay there again.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to leave feedback about your recent stay. We understand the importance of a friendly face after a long day of travel, and I'm glad to know you appreciated it as well. We look forward to seeing you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Very Pleasant Stay"

5
26/04/2016

This was a very pleasant motel and the staff was very helpful. It encompasses all the qualities I look for in a Best Western and is the reason I stay with them most of the time. The Pony Soldier Inn was close to many restaurants and shopping centers.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thanks for taking the time to write such a positive review! Glad we could provide a great night's rest along your travels and our location was convenient to the main Flagstaff attractions. We hope to see you again next time and remember the most competitive rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"It's An Option"

3
25/04/2016

We stayed at the Poly Soldier Inn for three nights and it was fine. Not a glowing recommendation but neither was it a bad decision. The staff and the breakfasts really made this place work, for us. Pros: - Friendly staff - Great breakfast bar (waffles, eggs, sausage, potatoes, oatmeal, toast, muffins, danishes, coffee, assorted juices, milk) - Conveniently off the freeway - Newly renovated (all renovations should be completed by May 15) - Clean rooms - Comfortable beds Cons: - Rail traffic (trains) day and night - Very thin walls - Generally, an older facility - No closet space (our room had a hanger bar in the bathroom) - No elevator for upper floor The Pony Soldier Inn was our central hub after leaving the Grand Canyon. From Flagstaff, we visited the Petrified Forest, Winona, and Sedona. The hub idea worked well for us. And as I mentioned, the renovations should be completed in a couple of weeks.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to detail your feedback on your recent stay. While it sounds like overall you had a pleasant experience, there were a few things we could improve upon. As we are always looking for ways to better guest experiences, we hope that you'll visit us again the next time you're in Flagstaff and I'm certain we could earn those extra two stars for a more complete experience. Please give our front desk a call directly when booking next time so that we can help personalize your stay overall and make sure you're in the room best suited to your specific traveling needs. We have rooms in quieter locations for guests more sensitive to the trains-- just ask and we will see what we have available. We hope to hear from you soon, and wish you continued and safe travels! Best, Scott, GM

"Good for an older facility"

4
24/04/2016

You definitely have to deal with the trains going by every night, but it's part of the 'charm' of following the old 66 route. Normally I turn on the fan to blot out noise, but this one was so loud it was worse than the train noise. I'd say the AC/heat unit sorely needs some updating. Otherwise, the room wasn't bad, though quite outdated. Can't really speak to value since I used up a free night on this stop.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your review. I'm happy we were able to provide a comfortable night's rest along your Route 66 travels. Please come see us again soon-- we have some nice updates in the very near future with new furniture, lighting, and carpeting. Looking forward to hearing from you, and until then-- happy travels! Best, Scott, GM

"Not Best Western standard"

2
22/04/2016

We were aware that the Pony Soldier was near the railway but not that the trains ran all night and sounded as if they were coming through the room! The room itself was very small, as was the double bed. There was no lamp on the table on one side of the bed and the bathroom was minute, better suited for a child's Wendy House than an average adult. There was barely enough space to put the bath mat down on the floor.The staff were very pleasant and helpful and the breakfast was very good. If you were in one of the larger suites at the back of the building you would probably have a better stay. However, this hotel needs to be completely updated and does not reach the standard of the other Best Western hotels we have stayed in.

"Two Nights in Flagstaff"

3
22/04/2016

Room was clean, staff was nice, the breakfast buffet was good. The hotel is right across Business I40 from the BNSF tracks. Trains run all day and night and not much sleep due to the noise of the trains. Read that there are 100 trains a day going through Flagstaff and 30 minutes was a long gap. Older facility but OK if you can stand the trains.

"Good nights sleep"

5
22/04/2016

Great experience! Staff was friendly and professional; room was clean; bed was extremely comfortable. Complimentary breakfast was the best we have ever experienced at a hotel! Would highly recommend this hotel.

"Friendly helpful staff with confortable bed!"

5
22/04/2016

We came up to Flagstaff for an overnight stay & really enjoyed our night at the Best Western Pony Soldier Inn. We have stayed here in the past, & were happy to find that the bed was as comfortable as when we were here before. Great sleep & the temperature in the room was good. Their are a plethora of breakfast items to choose & we were happy with all.

"Average over all"

3
18/04/2016

Good and poor about this place. See comments in prior questions. Price very high for how old the motel is. When checking in and got to room we didn't know when there were two bathrooms, one regular and other handicap. We called front desk and wife discovered the handicap bathroom. Grout was dirty and loose on the floor. Noisey room and could hear noises from other rooms, showers, toilets and talking in rooms and halls.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback and for your recent stay. While happy that you enjoyed your stay overall, I apologize there were a few areas you say that needed improvement. I have passed along your comments to our maintenance department and we will be looking into it promptly. Please come see us again the next time you're in Flagstaff and remember that the best rates are always found when booking directly with Best Western Pony Soldier Inn & Suites. Happy travels! Best, Scott, GM

"our stay @ Best Western Pony Soldier Inn"

4
18/04/2016

This inn was easy to find & close to many restaurants which we needed when we arrived. The pool was outside but was open & our granddaughter still used. The staff was friendly. The railroad is across the road but we didn't hear it.

"Very helpful staff."

5
17/04/2016

The young lady at the counter was extremely helpful. We got in late and were very tired and she went above and beyond helping us. She held the door open and even offered to carry our bags for us! The room was very large and accommodated 6 of us. The breakfast was in a separate building with the pool but that was nice because it was very spacious and one of the best breakfasts we saw while on vacation for 18 days in 15 different hotels! We would definitely stay again.

"Pleasant experience"

5
16/04/2016

When you are tired and have been driving all day any hotel/motel would be ok but Best Western Pony Soldier Inn exceeded all expectations. Our room was great, the staff were very helpful, professional and friendly and the breakfast was exceptional. All of our needs were satisfied.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings! I'm so happy to hear we offered a light at the end of the tunnel after a long day of travel. We look forward to seeing you again next time, and until then-- happy travels! Best, Scott, GM

"Not great"

3
14/04/2016

Breakfast & parking were the best features of this hotel. The 2nd floor room was barely bigger than a closet & had no fridge nor microwave. Steep steep steep stairs to the 2nd floor & no elevator had my puppy mortified every time he had to come down them, going up wasn't as big of a deal but coming down was terrifying.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While happy you enjoyed our delicious breakfast and found the parking convenient, I'm disappointed to hear you weren't satisfied to your room. Typically when faced with this situation, it's as simple as an offering an alternate in order to reach a happy solution. As we offer a variety of room options (including those with more room and a fridge and microwave), we'd be happy to discuss all possibilities with you before your next visit. Please give us a call directly so we can help personalize your experience and ensure you're in the one best suited to your specific needs while travelings. Until then, we wish you continued and safe travels! Best, Scott, GM

"Just OK"

3
13/04/2016

We were upgraded to 2 queen beds, which was nice. However, the entire hotel needs a lot of upgrading. There were very few electrical outlets and the outlets attached to the lamp did not work. The bath/shower needs upgrading. It was difficult to manage the hot and cold handles... Wobbly! The carpeting on the stairs and hallways need upgrading. Otherwise, the beds were fine and the room was neat and clean. We were close to the railroad tracks but the passing trains did not ruin our sleep. Breakfast was good.

"Great Stay"

5
13/04/2016

The staff and rooms at this hotel was great. I loved the suite with the two bathrooms. After being on motorcycles all day we got in late in the evening and the staff was prepared with having our rooms ready! We only stayed one night but would have stayed more if we needed to! I will definitely stay there again!

"Great Hotel! Even with a little age"

4
12/04/2016

My family of 4 stayed in this hotel over Spring Break 2016. We stayed in the family suite which was 2 bedrooms ( 2 queen, 1 king) 1 bath and living area. This room was great!! and just what I was looking for. Plenty of room. Room décor looked like it had recently been updated! Even thou this hotel is a little older, it was great and clean and a great price. The Breakfast was great. Hot food as well as cold! My only complaint was the family suit is located on the front of the hotel, the train is right across the street, and went by several times thru the night! but nothing one can do about that other than not stay in the family suite :) Bring ear plugs.

"Great place to stay!"

5
12/04/2016

This was a wonderful stay. The people were nice. The rooms were very roomy. The breakfast was great. The bathrooms were a little small. The hallways a bit reminiscent of an old travel motel; a bit dark. Dogs were allowed and several were barking early in the morning. The pool and hot tub were across the parking lot and through a gate.

"So so"

3
11/04/2016

Rooms and hallways were just ok. They were a bit run down. Breakfast was nice and clean and well stocked with different teas and coffee creamers. It worked for a quick night stopover for the price on the way to grand Canyon.

"Just right for us"

5
11/04/2016

We had stayed at this location before, so we knew that there were train tracks nearby, but we also remembered that we never heard them when we were in our room. The room was perfectly quiet! Everyone was nice & helpful, and the mountains were lovely. Extra perk was that there is a fantastic Italian restaurant called Mamma Luisa's, in the mall next door! Stay here just to have dinner at Mamma Luisa's!

"Not the Ritz"

3
07/04/2016

Don't expect the Ritz but then you are not paying for the Ritz. We had a king bed suite. Room was large and had two bathrooms. The bed was very comfortable. The couch, not so much. This is obviously an older hotel. Doors are very narrow and bathrooms very small but the sink area has nice counter space. Room was very clean and staff very friendly. The breakfast was above the usual complimentary breakfast. There are several restaurants within walking distance.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay in one of our king suites. I'm glad to hear you enjoyed the cleanliness and comfort of your room overall. While we are indeed not the luxurious Ritz, we take pride in offering value-minded patrons a comfortable night's rest in a clean and welcoming environment. It's great to hear that this sentiment carried through to you. We hope to see you again the next time you're in Flagstaff and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"This hotel is a minus, not a plus"

1
06/04/2016

When I booked the reservation, I searched for Best Western Plus hotels only. I thought that this would give me the same quality as other Plus hotels I have stayed at in the past. The only plus this hotel has is that you get to hear a barrage of trains all night long, so you will HAVE to wear ear plugs. The hotel should actually be listed as a minus, because the standard room is at least half the size of other Best Western room (and I have stayed at many in various cities). Also the hotel is listed as being upgraded or remodeled, however it looks like if it was done, it was done in the 80's.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. I'm sorry to hear you weren't satisfied with your room. We do have rooms in quieter locations for our guests more sensitive to outside sounds, and would be happy to offer as an alternate when brought to our attention. We currently have some exciting upgrades coming up-- new furniture in May and brand new carpet and lighting in already in the works. We hope you'll come visit us again soon to experience our “face lift”, as we would like the opportunity to win back your loyalty. Please give us a call directly when booking next time so that we can help to personalize your stay overall and insure that you're in the best room for your specific needs while traveling. Looking forward to hearing from you, and until then-- happy travels! Best, Scott, GM

"Only stay if no other choice"

2
03/04/2016

The hotel rooms looked like a low grade Motel 6. No elevator was available for the upstairs rooms. The only nicer thing was the breakfast area that was located in a separate building on the property. I would only stay here again for a night if there was no other choice available.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the frustrations you describe in your review. While happy to hear you enjoyed our delicious breakfast buffet, it's a disappointment to hear that you were unsatisfied with your room. When brought to our attention, we are happy to work in order to find a happy solution and it is with regret from our end that we were unable to resolve this during your time with us. However, we'd like the opportunity to turn this around. Please give us a call directly the next time you're in Flagstaff. I'd be happy to assign one of my team members to oversee your reservation, and we can spend some time making sure you're in the room best suited to your needs while traveling. I'm certain we can provide the comfortable, welcoming stay that Best Western Pony Soldier is best known for. Looking forward to hearing from you and in the meantime, we wish you continued and travels! Best, Scott, GM

"wonderfull stay"

5
01/04/2016

great value suite was spacious , and clean. We had 2 grandsons with us age 7 &11 . This two room suite was ideal.Two tv, two, bath rooms . And a clean indoor pool We were very close to restaurants, mall and the freeway

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay in one of our suites! They are certainly a favorite of families who need a little more space to spread out and relax while traveling. I'm happy to hear you enjoyed it as well. Please come see us again the next time you're in Flagstaff and until then, happy travels this Spring! Best, Scott, GM

"the best Best Western ?"

5
31/03/2016

I believe this is the best Inn ,considering price and comfort that I have ever stayed in. I trust Best Western in general and know other very good ones. This Inn has it all together. They even have the towels and considering that all Best Westerns use ( I believe) the same supplier that is of note.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow, thank you for taking time to write such a positive review! We consider it a high honor to be the best at providing our valued guest with a comfortable night's rest and delicious breakfast in the morn to start the day out right. We hope to see you again the next time you're in Flagstaff, and until then-- happy travels! Best, Scott, GM

"Hotel For Grand Canyon and Museum Bar"

5
30/03/2016

This is decently priced hotel for visiting Grand Canyon and Museum Bar 66 on road 66. Hotel knows its customers and therefore, they have an excellent breakfast which is really designed for tourist who want to visit Grand Canyon. This hotel does not locate in Canyon, but it is cheapest near by. What is even more nicer, the world famous Museum Bar 66 is just round a corner, Museum Bar started at 1921 and it is in walking distance.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your recent stay! I'm so glad to hear you found our convenience to Route 66 to be of benefit along your Grand Canyon explorations, and that you loved our breakfast buffet-- another sure favorite for any guests looking to start their day out right. We look forward to seeing you again the next time you're in the area, and until then-- happy travels! Best, Scott, GM

"Stay here when ever I'm in Flagstaff"

5
30/03/2016

This is our go-to motel when ever we're in Flag. The property is always well kept. Staff goes out of their way to ensure you have a good experience. The new breakfast room is WONDERFUL! They offer a full breakfast with an excellent selection off cold and hot items. The room is spacious and immaculate. Room are always clean and very comfortable. Even on Easter weekend with every room filled, we were well cared for. Highly recommend!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your continued loyalty to our Best Western Pony Soldier. I'm glad to hear you enjoyed our delicious breakfast buffet and the welcoming nature of our staff. Please come visit us again the next time you're in Flagstaff and remember that the most competitive rates available are always found when booking direct! Happy travels! Best, Scott, GM

"BEST BW IN THE NATION...!!!!"

5
30/03/2016

You will absolutely never ever find a better Best Western than this one! From the angel at the Front Desk -- Beverly -- to the warm and welcoming breakfast, this place is perfection. And that breakfast is a full breakfast, with everything from hot eggs and sausage to home-made biscuits to half-cut grapefruits. The room is massive, too, so no crowding your way through the morning. We had a suite with 2 bathrooms, which was a real treat. The TVs are giant and parking can be right outside your room if you plan it that way. All in all, what a pleasure to be here. No wonder they are always full, so book ahead -- and get ready for the best BW you'll ever find!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow! We appreciate you taking the time to write such a glowing review! When working hard to deliver exceptional hospitality to our valued guests, it's always so encouraging to hear when we've hit the bullseye for it. I'm glad to hear you had such a nice time with us, and we look forward to seeing you again the next time you're in Flagstaff. Please come see us again soon, and until then-- happy travels this lovely Spring! Best, Scott, GM

"A nice hotel/motel"

4
26/03/2016

This is a typical US motel/hotel. its clean and comfortable. we were on the upper floor and I would always recommend an upper floor room to avoid the Buffalo crowd upstairs! they have a pool and jaccuzi as well its covered so was open but we did not have the time to try. Breakfast was well appointed with a good selection of foods on offer. The staff were as helpful as good be. I have a small gripe that travellers should be aware of and that is the trains. they run all night long and the melancholy wail of the train horn could be heard too. It runs in front of the hotel across the road, so pick a room as far away from the road as possible, I think even there it would be heard, it did not trouble me but may trouble some

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. It's great news to hear it was a pleasant stay overall and that you enjoyed our delicious hot breakfast buffet-- a sure favorite of most! While the trains do create some outside sounds, the majority of our guests find them to be of no bother towards a comfortable night's rest with us. However, for those more sensitive, we do have rooms to offer that enjoy a quieter placement. Please come see us again the next time you're in Flagstaff, and until then-- happy travels! Best, Scott, GM

"Good Value in Flagstaff, AZ"

5
26/03/2016

The King room had 2 bathrooms and a separate living room - much more for your $$$ than one would expect in this day and age! The front desk staff were all very helpful and accommodating. The breakfast is better than usual - and there were paper cups, plates and bowls instead of the poison styrofoam usually found at hotel buffet breakfasts in this range of hotels. That's a big plus for me!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to write such a positive review! It's always so encouraging to hear when we've exceeded our guests' expectations, as the extra mile is always the way we try to go. We hope to see you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Nice Motel in Flagstaff"

4
25/03/2016

Stayed at the Pony Soldier for two night while visiting National Parks. The motel is aging, but well maintained, and convenient to downtown Flagstaff at a reasonable price. Decent free breakfast. Rooms are small but clean.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. So glad to hear we were able to provide comfortable nights of rest during your explorations of Flagstaff and its surrounding delights. Please come see us again the next time your travels bring you our way, and in the meantime, we wish you continued and safe travels! Best, Scott, GM

"Motel"

2
23/03/2016

The room is clean but you can't expect much. It's motel you can't blame it. The stuff is out dated and the door that you walk into on the side of the motel the lock is broken so you could have a random person walk in and attack you. It is fine for just passing threw but very cheap 100 a night as i'm use to Hyatts.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your recent stay. I'm glad you found our rooms clean and comfortable despite being accustomed to higher end hotels. Sorry to hear the lock for a side door entrance was in need of repair during your stay with us, and I have passed along your comments to the appropriate department to investigate further. Guest safety is our top priority, and to note-- Flagstaff benefits from very low crime rates. Please come see us again the next time you're passing through, and until then, we wish you continued and safe travels. Best, Scott, GM

"up in the cool air"

4
23/03/2016

This location, and we have stayed at over 18 locations on this trip, was very good with the exception of a couple of things... One is the smoking areas outside of the building. Staff says it is to be 25 feet away from the building, however smokers were in and around the door. We addressed staff but they can only do so much and once they left the people were right back smoking. There should be bigger signs and better enforcement. The kitchen breakfast area huge with lots of seating..however they did not fresh waffles, instead frozen]thawed and then toasted.. Trains run by accross the street but we heard none from our room and that was wonderful. Yes this is a good stay and use your GPS..

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. I'm glad to know that after staying at many hotels throughout your trip, ours was a pleasant experience overall. Many of our guests are curious as to whether proximity to the trains is an issue, and most discover as you did that they are of no bother towards having a wonderful stay. I'm sorry to hear about the people that chose not to heed hotel policies and smoke where it wasn't permitted. We do all we can to enforce, however some choose to seem compliant just long enough to get back to it, and for their lack of consideration-- I deeply apologize. We hope to see you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Passing Through"

4
21/03/2016

The room was great, considering I messed up on our reservations, but Genevieve was very helpful with setting us up with a rolling bed. The breakfast was great. I really enjoyed that they had hot foods (eggs, sausage, waffles) plus fruit, yogurt, juices instead of only breads and cereal. Only downfall was the pool/spa area. It is completely separate from the rooms. You have to walk across the parking lot to another building, which isn't fun when it's in the high 20's low 30's. Overall stay was good.

"Nice place to stay."

5
21/03/2016

Nice place to stay, but on main street and close to railroad tracks though the noise was minimal. Staff was friendly and helpful. Breakfast was good and very complete. I reccomend !... Price seemed a bit high but depends on time of year....

"a bit disappointing..."

3
16/03/2016

Check in was fast and efficient. Room was not like the Best Western we have been accustomed to. It was hidden in a sub-hallway, door did not appear to be sturdy or secure, room was small, noise carried from adjoining room and above, and the railroad tracks across the street. It is like the previous hotel met the most minimum standards to be called a Best Western. The included breakfast was fine, the selection of food items were more than adequate.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your stay. While glad to hear you enjoyed our delicious hot breakfast buffet, please accept my apologies for the frustrations you describe. Had we been made aware of any dissatisfaction with your room upon check in, we gladly would have looked into an alternate. Please give us a call directly when booking next time, as we would love to discuss room options with you and insure you're in the one best suited to your specific needs and help personalize your experience overall. Happy travels! Best, Scott, GM

"Pitstop In The Mountains"

5
16/03/2016

So, we were coming in from the Four Corners area and were running late due to my wife taking pictures. Totally worth it by the way. Our plan was to drive into town by 6 that afternoon. We got held up in Monument Valley with all the picture taking and off road adventures. We called ahead to let the hotel know we were running late. The clerk was very nice and even told us the crib was all set. That was a bonus. We got in, got the kids dressed for bed and passed out. All in all, very nice.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing our Best Western Pony Soldier for your pit stop along your road trip. I'm very pleased to hear that it was a positive experience all around. We look forward to seeing you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly. Happy travels! Best, Scott, GM

"Great Breakfast, Small & Old Rooms"

3
15/03/2016

The breakfast was fantastic! The rooms are a little outdated and small. Furniture is old. Bed was OK but I think the mattress had already had its day and may need to be replaced. Bathroom was small and when you come out, you bump into the edge of the queen bed when you round the corner. Staff was very nice and pleasant. The young man in the breakfast room was quick to clean up and super busy. It would be nice if the breakfast area had a covered walkway to the separate building instead of having to step outside when it's cold.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your feedback. I'm happy to hear you enjoyed our breakfast before continuing on your travels-- it's one of the ways we try to help our guests start their day out right. To note, we do have larger rooms available for guests looking for a little more room to spread out. Please give us a call directly when booking next time and we'd be more than happy to go through all room options with you to make sure you're in the one best suited to your specific needs while traveling. Looking forward to hearing from you, and we wish you safe travels until then! Best, Scott, GM

"Train noise but good breakfast"

3
14/03/2016

This was an average hotel. We were surprised it was right next to the train tacks with frequent trains going by. Bathroom had a rolling plastic door that had seen better days. Breakfast was very good, but typical for Best Western. Beds were comfortable. Room was clean. Staff very friendly and helpful. Ask for a bottom floor room furthest away from the tracks. No elevator and a flight of stairs if you are upstairs. Italian restaurant next door.

"Disappointing"

2
08/03/2016

I expect more from Best Western. We like Best Western when we travel with the kids. It is nice to have a breakfast. The food was not very good. The eggs were powdered and poorly made and the sausage gravy was horrible. The entire hotel is dark and outdated. Rooms are small. The plus side, the staff was extremely friendly.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While it sounds like you enjoyed the welcoming environment of our friendly staff, there also seems to be a few things we could improve on in your experience. I'm surprised to hear your comments about breakfast but I'll make sure to review them. Indeed, we use real eggs that are shelled for convenience. Next, we are currently in the process of several updates, including new carpeting, new furniture in May, and lighting as well. Hopefully you can come see us again in the near future to enjoy these exciting new upgrades. Please give our front desk a call directly when booking next time so that we can help to personalize your experience overall and ensure that you're in the room best suited to your particular needs while traveling. We do have larger room options that many of our guests traveling with family and needing more space tend to find beneficial. We look forward to hearing from you and until then, we wish you continued and safe travels! Best, Scott, GM

"Average stay in an average hotel"

3
06/03/2016

Standard Best Western hotel. Nothing special to rave about and nothing terrible to complain about. The route to our room on the second floor didn't have an elevator, so we had to carry our bags up. Not a big deal for us, but perhaps for people with lots of luggage or limited mobility. Another thing to note is Route 66 parallels the train tracks - so you may hear trains rumbling by if you are a light sleeper. They didn't bother me. The room and beds were clean. There is a frosted glass door on the bathroom, instead of a regular lockable door. OK for families, but maybe not if you're travelling with a cranky co-worker? The pool is in a separate building, and is quite small, but OK for pumping out a few lengths. The breakfast is also in a separate building, and is a great breakfast space. Lots of choices, hot and cold. Overall an average stay in Flagstaff, where there are lots of choices in the same price range.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay. I'm glad you enjoyed the amenities we have to offer such as our pool and delicious free breakfast buffet. We love to start our valued guests' days off right after a comfortable night's rest! Please come see us again the next time your travels along Route 66 bring you to Flagstaff, and until then-- happy travels! Best, Scott, GM

"restful stay"

5
03/03/2016

great place to stay with a staff ready to recommend any sites or places of interest that I may not have noticed. Clean and freshly refurbished rooms made the stay even nicer. All of the staff greeted me evening and morning.

"Flagstaff Arizona stop over"

5
29/02/2016

The Pony Soldier Inn & Suites is a great place to spend a night or two in Flagstaff. Everything and everybody there are top notch. We stay there any time we need a room in Flagstaff. The location is good and close to all the restaurants and shopping.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings and thank you for your loyalty to our Best Western Pony Soldier! It's our honor to know you can count on us for a comfortable night's rest and a friendly face when visiting Flagstaff. We look forward to seeing you again next time, and remember that the best rates are always found when booking directly with our front desk. Happy travels! Best, Scott, GM

"Didn't care for the glass bathroom door."

3
28/02/2016

The rooms were clean but I didn't care for the frosted glass on the bathroom door. The breakfast was very good with LOTS of selections! It was conveniently located on and off the freeway and the directions we were coming from and going to.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for taking time to leave feedback. I'm glad to know you enjoyed most aspects of your stay such as the clean room and our delicious hot breakfast buffet. I'm sorry to hear you were not a fan of the glass shower door, but I understand we all have different preferences. Please come see us again the next time you're in the area, and we wish you continued and safe travels until then! Best, Scott, GM

"Best Western Pony Soldier Inn & Suites, Flagstaff, AZ"

2
28/02/2016

We always try to stay at Best Westerns since we are reward members....never have we been so dissatisfied with a BW until this recent trip. Needs major upgrades, noise level is terrible, laundry carts & trash cans repeatedly wheeled by our window in the early hours each morning, floors in the bathroom/sink area were filthy, twice received new towels that were still wet/damp and were told they purposely take them out of the dryers early so they're not so rough...would rather have a rough dry towel than a damp wet one! Front desk person upon check in was pleasant, however can't say the same for the one working when we checked out. Overall experience was very disappointing.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to provide an exceptional hospitality experience to each of our valued guests, and it's always a disappointment to learn when we've missed the mark. Please accept my apologies for the frustrations you describe in your review. Had we been aware of any dissatisfaction with your room during the time of your stay, we happily would have looked into an alternate in a quieter location to get you onto the hassle free experience that Best Western is best known for. While it is with regret from our end that we were unable to take care of this during your time with us, I hope that this will not deter you from staying with us in the future as we would love the opportunity to turn this around. Please give our front desk a call directly when booking for the future and we'd be happy to discuss all options with you to ensure that you're in the room best suited to your particular needs while traveling and help to personalize your experience overall. We hope to hear from you soon, and until then-- happy travels! Best, Scott, GM

"Best Western Equals Best Value"

5
25/02/2016

Comfortable big beds! Easily adjustable thermostat! Sink and dressing area thoughtfully separated from toilet and shower area. Fast internet access without a lot of ad interference. Newspaper delivered to the door in the a.m. Fabulous free breakfast in restaurant-like setting with decent healthy choices. Not fancy but a really excellent value for travelers. We had just been to a fancy resort in Sedona and slept better here. We had also stayed at a La Quinta in Scottsdale and the breakfast here was so much better.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow! Thank you for taking the time to write such a positive review about your recent experience with us! It sounds like you are quite the seasoned travel so we take it as a high honor to win such high marks in your opinion. I'm thrilled to know you had such a pleasant time while staying with us, and we hope to see you again the next time your travels bring you to Flagstaff. Happy travels until we meet again, and remember that the best rates are always found when booking directly with Best Western Pony Soldier! Best, Scott, GM

"Overcharged"

1
25/02/2016

I went to this motel and stayed one night. I wasn't in a position to do some major research but find out they charged me $180 for 1 nite when the going rate was $100. I feel violated. I tried to dispute with my credit card but of course I lost. Pricey

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the frustrations you describe in your review. While sorry to hear you feel you were overcharged, please note that we take great care to remain competitive in our rates with comparable values in the area. As with any other lodging establishment, these rates can vary greatly depending on if there are events in the area, what time of year it is, whether it is weekend or a weekday, what room type and amenities available and also what's competitive and fair for the current market. It also can vary greatly depending on which outside source is used to book. We make sure to discuss and disclose and receive agreement regarding any rates at the time of reservation when made directly with us. For the future, in order to receive the best value and avoid any confusion, we suggest calling direct. This way we can discuss all room options to ensure you're in the one best suited to your needs and can answer any questions you may have and discuss possible discounts you qualify for. We hope to see you again the next time you're in Flagstaff and we wish you continued and safe travels until then! Best, Scott, GM

"Best Western is Best For Us"

5
22/02/2016

We've been visiting Flagstaff for 40 years. It has given us the refreshment and even a miracle was wrought there for our 35 year marriage! We find the pet friendly very homey. We hope to retire and live there.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for reviewing your experience with us. I'm glad you had a nice time visiting with your furry friend and that you enjoy a comfortable night's rest with us while exploring all of what Flagstaff has to offer. We hope to see you again the next time your travels lead you here, and until then-- we wish you continued and safe travels! Best, Scott, GM

"Good Stopover"

3
17/02/2016

Arrived very late at night. Was easy to find and staff was available at the late hour., Was adequate for a 1 night stay. A little older than many of the Best Westerns I have stayed in but was clean and provided good service.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. I'm very pleased that despite the late check in, we were able to get you onto a comfortable night's rest quickly. We look forward to seeing you again soon-- be sure to come see us again this summer once we have received our long awaited upgrades. Until then, remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"Poor Decoration Not Remodel"

2
16/02/2016

Place looks like in the 80's. Most of my overnight stays are at Best Western and let me tell you, that this Flagstaff location does not come near the rest of the BW location I been too. It needs remodel from inside & out. I will NOT stay at this hotel again. Unless its updated

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. I'm sorry to hear that our decor did not suit your preferences. However, you are in luck as we currently do have several updates scheduled for the very near future. In addition to new carpet throughout and better lighting being installed, we are also receiving all new furniture in May. I hope that your will stay with us again to enjoy the new renovations that we are so excited about and give us another chance to provide the exceptional hospitality Best Western is best known for, and until then-- we wish you continued and safe travels! Best, Scott, GM

"?"

3
14/02/2016

The important things that matter for me are: good service, good quality beds, full breakfast and neat and tidy rooms, this Inn had all of these. Because of the age of the hotel the decor may not appeal to some guests.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. Between what's important to you for a comfortable night's rest and what we have to offer, I'm glad to hear that we were a perfect fit! This May, all the new furniture will be arriving to the hotel. We are currently almost done with updates to the room carpeting and lighting. We hope to see you again the next time you're in Flagstaff, and until then-- we wish you continued and safe travels! Best, Scott, GM

"Excellent Stay"

5
11/02/2016

In my 9 years as a Student Council Advisor and taking student groups to conventions, this was the best hotel experience I have had. They were extremely organized at check-in and were able to group our rooms together (that has never happened before). They were extremely helpful in meeting all of our needs during our stay. I highly recommend this hotel!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow-- thank you for taking the time to write such a positive review about your group's experience with us. From a service standpoint, we understand the importance of convenience and organization and I'm so glad to hear it worked out so well for your stay during the convention. It was a pleasure having you here! We look forward to seeing you again in the future, and until then-- happy travels! Best, Scott, GM

"Best Western in Flagstaff"

4
04/02/2016

I thought the overall appearance of the rooms and lobby was great. Everything looked clean. There was a a couple negative things such as a large gap between the front door in the rooms. It was large enough that my phone could fit through it. So I put a pillow on the floor fearing that someone would look in. I loved the fact that they had shampoo, conditioner, and body wash in the bath tubs. That saved me because I forgot mine. Another upset was having to walk outside for the pool and breakfast area which were both in separate buildings. There was not much to chose from for breakfast either cereal, cold biscuits and gravy or instant eggs. It was a good hotel just not the right place for children who want to swim during February.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. I'm you had a pleasant experience overall. I have passed along your feedback about the door gap to our maintenance department as it sounds like the weather stripping on the bottom of the door was missing, which is easy to remedy. I'm happy to hear our amenities saved the day, each room includes toiletries for added convenience. Sorry to hear the location of our pool and breakfast area was of any inconvenience. In the summer, it's a great benefit to have the area separated due to sound levels and the comfort of our guests who prefer to sleep in or simply enjoy the quiet. We hope to see you again the next time you're in Flagstaff, and until then-- we wish you happy travels! Best, Scott, GM

"Best Western Pony Soldier Inn"

4
31/01/2016

From my arrival to my departure I received VERY good service and staff was everything you want from a group of people operating a hotel!! I went to Flagstaff under duress,as my husband had to be hospitalized in Flagstaff while on a trip ,and the extremely helpful and kind staff eased my burden with their friendliness and caring attitude!! I WILL look to stay again when in Flagstaff!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback on your recent stay. While sorry to hear about the circumstances that brought you to Flagstaff, I'm glad to know we were able to provide a comfortable place to stay and a welcoming environment during such a stressful time. It's our priority to give our guests a hassle free, helpful environment and it's great to know when we've hit the mark! We hope to see you again and until then-- we wish you safe travels in 2016! Best, Scott, GM

"Clean, Comfy, & Professional"

4
27/01/2016

Comfortable beds and pillows ( I travel with my own as well). Breakfast very nice and the remodel is awesome. Something for everyone. The grounds - some snow- but the roads were easy to drive and no trace of snow. Spa & Pool covered, indoors. Overall a great property. If you are a light sleeper - I would bring ear plugs if you are sleeping in - there are trains that you can hear go by. Ask to stay farthest to the back as possible.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. Glad to hear you enjoyed our recent upgrades as much as we have and that staying with us during your business trip worked out so well. Other guests that are more sensitive to outside noises will find your recommendations helpful. We look forward to seeing you again the next time you're in the area and remember that the best rates are always found when booking directly with Best Western Pony Soldier Inn of Flagstaff! Best, Scott, GM

"Excellence"

5
26/01/2016

We have travelled all over the world for business and pleasure and we stay at a Best Western Motel or Hotel as often as we can. The stay in this Motel was close to if not the best experience we have had at a Best Western facility. Everybody was extremely friendly and helpful and the room was clean and extremely comfortably.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow, thank you for writing such a positive review! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had such a wonderful stay with us. It's with great honor to hear from such a seasoned guest of many Best Westerns that we are the best experience you've had with them. We appreciate your continued loyalty to our Best Western Pony Soldier and look forward to seeing you again the next time you're in Flagstaff. Until then, best wishes for 2016! Best, Scott, GM

"Good value for our one night stay"

3
23/01/2016

We stayed here one night on our way to Grand Canyon. Free breakfast was convenient. There were lots of choices. We need to use stairs to go to second floor rooms. Location of the hotel is good. We had a late checking, so did not get time to use any other hotel facilities.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to leave feedback about your recent stay with us. I'm pleased to hear you had a great time overall. Our breakfast is full of choices in the hopes to please each individual palate and I'm thrilled you enjoyed it. We hope to see you again the next time your travels bring you to Flagstaff and until then-- happy 2016! Best, Scott, GM

"To close to the Railroad"

3
21/01/2016

This hotel was average as Best Westerns go. the room showed signs of wear but all of that could be overlooked. I will not be staying here due to its proximity to the railroad tracks. The train woke me up just about every hour. This hotel might be tolerable if you get one of the rooms in the back of the hotel.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. While it sounds like you were pleased with your room overall, I am sorry to hear outside noises caused any disturbance to you. Most of our guests find the trains to be a non-issue but for those more sensitive to it, we do have options in other locations of our hotel that might be better suited. Please give a call directly when booking next time so that we can insure you're in the best room for your specific needs while traveling, and I'm certain we can turn this around to provide the restful night Best Western Pony Soldier is known for. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Stay and Ski"

5
18/01/2016

Rooms were very clean and toiletries were excellent in quality. Continental breakfast was superior to a paying restaurant. Not a big fan of powdered eggs, but overall the variety of foods and beverages made up with the many other choices. We'll be a repeat Staycation visitor to this hotel especially since they are a participant with Snowbowl Ski Resort as a stay and ski package provider. Hot tub was a real treat after a long day of skiing!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to write such a positive review about your recent stay with us. So glad to hear you had a fantastic time on your ski trip and that you enjoyed a comfortable night's rest with us...and a hot tub soak after a long day! We look forward to seeing you again for your next “staycation” and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy 2016! Best, Scott, GM

"(B+) rating"

4
11/01/2016

Hotel is in a great location near shopping and restaurants in Flagstaff, Arizona. Although decor in the room was a little tired we were given an large double suite with two bathrooms. Breakfast room is expansive with lots of healthy choices. We are Best Western Loyalty Club members and booked this hotel in advance on line for a great price. Staff were very accommodating and although Flagstaff had received 30 inches of snow the week we arrived, they were punctual in ensuring parking lot and sidewalks were cleared of snow. They also loaned us a brush to remove snow from our vehicle. We would definitely consider staying at this hotel again during our cross country trek from Palm Desert, California to Kingston, Ontario Canada in May.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your loyalty to Best Western. Despite the temperamental weather we've been having, I'm glad to hear it didn't hinder your overall pleasant stay with us. We do our best to stay on top of clearing the snow to minimize any hassle to our valued guests. Looking forward to seeing you again along your travels coming up, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Wish you continued and safe travels in 2016! Best, Scott

"Great Place to Stay in Flagstaff"

4
07/01/2016

This hotel is about a 1.5 hour drive away from the Grand Canyon. We didn't get a chance to visit Flagstaff's town proper, but we enjoyed the stay at the hotel itself as it was affordable and not far from the Canyon, where we intended to go. Only thing: make sure you call ahead one or two days before in case you need to guarantee a room on the first floor if you're traveling with someone in a wheelchair, on crutches, or otherwise with some kind of mobility problem. This BW hotel unfortunately does not have an elevator. The stairs are carpeted and at least are inside the building; there are about 16 of them and my mother-in-law (who uses crutches) confirmed that they're not bad stairs if you need to get up them. However, it would have been easier if there was a lift.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for a comfortable night's rest along your travels to the Grand Canyon. I'm so happy to hear it worked out so well for you, and you had a positive experience overall. First floor rooms are recommended due to ease for those with mobility concerns, and I'm sure other guests will be happy for your recommendation. While we are ADA compliant and have several easily accessible rooms, in the busier seasons, it's always a good idea to call ahead. We look forward to seeing you again the next time your travels bring you to Flagstaff, and in the meantime-- hope you are enjoying an amazing start to 2016! Best, Scott, GM

"Room wasn't clean"

2
29/12/2015

Like the area however room was dirty and found a scorpion in our room on second day, informed the management, by the time someone got in our room, scorpion was already gone, asked them to spry the room before renting it again otherwise all was well.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. Please accept my apologies for the atypical situation you experienced during your time with us. It sounds like your room was not properly readied for arrival and I apologize for any frustration this may have caused. Had we been made aware at check in, we happily would have offered an alternate room to get you onto the hassle free stay Best Western is known for. Scorpions, while common in Arizona, are not common within our hotel. Yet as with any of nature's pests, they occasionally find their way in despite the best of preventative measures. We hope that this uncommon experience will not deter you from staying with us in the future as we would love the opportunity to win back your loyalty and provide the comfortable, welcoming experience most enjoy when they come to stay with us. Please give our front desk a call directly when booking next time, and we can help to personalize your experience overall and insure that you are in the best room for your specific needs while traveling. Until then-- happy holidays and we wish you a stellar 2016! Best, Scott, GM

"Good Hotel with perfect breakfast"

4
27/12/2015

We were on our trip to Grand Canyon, and this was a perfect hotel to stay overnight to get to see Route 66 and Flagstaff. It was nice hotel, clean, and breakfast was exceptional, like true European hotel's breakfast. I personally did not expect this kind of breakfast in hotel of that price range. We liked that hotel had this map on a wall in the lobby, where guests can pin place from which they arrived. it was fun!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your experience with us. So glad to hear you enjoyed our visitor's wall, and our delicious breakfast buffet. The next time your Route 66 travels bring you our way, we hope to see you again. Until then, happy travels and enjoy the holidays! Best, Scott, GM

"Its good for a quick stay"

3
24/12/2015

This place was alright I would stay again for a quick stay. Its outdated and you hear trains all night, also it's a very loud place you can hear everything in the rooms next to you and any kid that screams is loud in your room and you can hear everyone coming and going on the stairs. But it has good breakfast and is clean and the staff is nice. So if you can get past that you won't get much sleep or quiet it is a nice place to be to go see the sites or snow.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. While pleased you enjoyed your stay overall, I'm sorry about the sound disturbances. We do have areas of our hotel that are better suited for guests more sensitive to the sounds of the trains, and if made aware at time of check in, we are more than happy to assign a room in that location if available. Please give our front desk a call directly when booking next time and we'd be happy to personalize your experience and make sure you're in a room best suited to your specific needs while traveling. We look forward to seeing you again, and until then-- we wish you continued and safe travels! Best, Scott, GM

"Refuge From The Snow"

4
20/12/2015

The staff could not have been nicer. Our trip to the Grand Canyon was interrupted by a snow storm. Although the motel was somewhat dated, the rooms were recently updated, very clean,comfortable, with excellent wi-fi. The breakfast lounge was large, very comfortable and well attended. The food selection, quantity and quality were very good. An asset which increases the value of the cost of the stay.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
So glad to hear we were able to offer refuge from that storm-- it was a doozy! Despite all changes in travel plans, it's our honor to be able to offer a comfortable, relaxing place to stay while waiting out the snow in order to insure a safe journey continuing on. Our hot breakfasts are just another one of the ways we try to make sure our valued guests start their day out right, and I'm thrilled you enjoyed it. We hope to see you again when your travels bring you to the area, and until then-- happy travels! Best, Scott

"nice place, would stay again"

4
15/12/2015

easy on/off I-40, great front desk staff, nice room but smallish, excellent hot breakfast, great dinner recommendation to Italian place nearby. had many lodging choices but this one was in a much better location, had better appearance and access. Met our needs for this type of trip. Now i'm filling space since they want 200 characters and I want to be done with my review so here are [email protected]#*&%$*)+)_([email protected][email protected]&$_-912408 AND THESE ARE MORE CHARACTERS:":?><|}{+_()(*&&^%%$##!

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Haha, thank you for your commitment to the character count! In all seriousness though, thank you for taking the time to review your recent experience with us. I'm happy it was a pleasant one overall and we were able to connect you via recommendation to some excellent Italian cuisine to compliment a comfortable stay at our hotel. We hope to see you again soon. Happy holidays! Best, Scott, GM

"Great price and good breakfast "

5
14/12/2015

The room was clean and we had great wifi signal in our second story room. The front desk was quite helpful. The morning we woke up, it had snowed about 5 inches. The staff had pushed a paper under the door with numbers that would be helpful for making a trip in the snow, along with addresses of places to get tire chains and the option of a later checkout. The checkout was painless as well. Overall a great experience for an overnight stop.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Guest safety is our top priority, and sometimes that means giving a heads up on the road conditions-- I'm glad to hear it was of help to you during your travels. Please come stay with us again the next time you're in the area, and until then, we wish you happy holidays! Best, Scott, GM

"Functional"

4
13/12/2015

Small rooms, but clean and functional. Love the indoor spa - but the chlorine in the spa was a bit strong. I've stayed here a couple of times. It is a good value for Flagstaff, which tends to be expensive for what you get. This hotel is near the mall/discount shopping area and that is good for coming to town to do shopping.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to review! I'm pleased you've found you can count on us for consistently comfortable stays when visiting Flagstaff for shopping excursions. If you're looking for larger accommodations, some of our guests have found the suites to be just the extra bit of room they need while traveling. Please give our front desk a call directly when making reservations next time and we'd be happy to explain all of the room options to you and help personalize your experience overall. Happy travels! Best, Scott, GM

"Needs some security updates"

4
10/12/2015

The hotel itself was clean. It did look a bit dated. I liked how the doors to the rooms were set back a bit from the hallway. I was impressed with the quality of breakfast items and the professionalism of the staff that was responsible for monitoring the breakfast. I would strongly recommend that some adequate security lighting be installed near the parking area. It was completely dark next to the hotel. Didn't feel safe walking from our car into the hotel.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review your recent stay with us. I'm pleased you had a pleasant experience overall, and enjoyed our hot, delicious breakfast that's included. It's a favorite of many! We appreciate your feedback regarding the lighting, and I have made sure to pass along your suggestion to the appropriate department. While Flagstaff does enjoy a low crime rate and we are located in a safe area, we always appreciate guest feedback on what will improve their overall experience and so we do take note. Because Flagstaff is a designated Dark Sky City there are some emittance requirements. The benefit of this though, is energy conservations and our ability to see a sky full of stars on clear nights. We hope to see you again the next time your travels bring you to the area, and until then-- have a wonderful winter, and happy holidays! Best, Scott, GM

"Worked out well for a Grand Canyon visit"

4
05/12/2015

We chose Flagstaff so we could make day trips to the Grand Canyon. The hotel was quiet for the most part - we were there at the end of the Thanksgiving weekend, and there was noise in the hallways in the early evenings, but none at night. For the price, we found it to be a good value. There's a Walgreen's drug store and a Starbucks nearby, so we were able to pick up things we needed and find coffee in the AM.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier as your home away from home over the holiday weekend. I'm very happy to learn it worked out so well and that you enjoyed our convenience to the Grand Canyon and to everything Flagstaff has to offer. Please come see us again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western. Happy travels! Best, Scott, GM

"on route 66"

5
05/12/2015

I drive all across northern Arizona for business, and this is best hotel experience I've had on Route 66! The staff goes above and beyond to take care of you. Great people, great location, great rates, and the free breakfast is great, too.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
We take it as one of the highest compliments when a seasoned traveler such as yourself says we are the best hotel experience they've had on Route 66! We appreciate your business, both past and future, and look forward to seeing you again soon. Happy travels! Best, Scott, GM

"Pleasant & Pet Friendly"

5
04/12/2015

Traveling with a new puppy across country, this facility was an excellent choice. Booked the hotel direct with Best Western and was provided all information up front from their agents. Staff was exceptional when I did a late check-in. Check-out was easy and again the staff was great.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
I'm so glad to hear you had such a positive experience with us while traveling with your new pup. Furry babies need to be with their family too, and Best Western understands that. So happy we could accommodate, and we appreciate you taking the time to comment on your experience at our hotel. Our staff will be pleased to know you had such kind comments about them. We hope to see you again soon, and until then-- we wish you continued and safe travels! Best, Scott, GM

"Week-end get away"

3
02/12/2015

Friendly and helpful staff. Hotel across the street from train line along Route 66. Get room at back of hotel property since trains go by all night. I even had my hearing aids out and heard the trains. Bed in room 205 needs replacing since it felt like you were falling into a hole in the middle of the queen bed,

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for taking the time to review your recent stay with us. I'm pleased you had such positive interaction with our staff. Please let us know when staying with us next time if there's anything we can do to enrich your experience while with us-- we would have been happy to look into an alternate room on the opposite side of the property had we known you were sensitive to the trains. Please come see us again the next time you're in Flagstaff and until then-- I hope you have a wonderful winter! Best, Scott, GM

"Clean Rooms, Great Breakfast"

4
26/11/2015

We stayed here earlier this week. Our room though small was very clean. We were lucky enough to reserve our room using a Groupon reducing our room rate to $58 including tax. This made it a great value. They have a really nice full breakfast that includes eggs, bacon, biscuits, fruit, waffles, etc. in a large well organized breakfast room. We'll stay here again next time we spend the night in Flagstaff.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for taking the time to review. We do have some excellent deals through Groupon sometimes, and I'm thrilled to know it added up to you having a nice little getaway here in Flagstaff. We look forward to seeing you again soon, and in the meantime-- happy travels! Best, Scott, GM

"One night stop over "

4
25/11/2015

We stopped in flagstaff and stayed at the best western on our way to Pagosa Springs for thanksgiving. The room was nice and the bed was comfortable. We had the family suite with 3 beds. We left before the breakfast. Would stay here again if I am passing through flagstaff.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
So happy to hear that our family suite worked out so well for your trip over the holidays! It's often the perfect solution to needing a little extra room to comfortably spread out for the whole family after long hours along the road. We look forward to seeing you again the next time you're passing through, and we wish you continued and safe travels until then! Best, Scott, GM

"Would stay again -- and did"

4
19/11/2015

We loved this hotel. Our expectations were low -- it isn't super modern looking, and our queen room was pretty small. It seemed like an "okay" place to crash while we were passing through town. But we ended up loving it here. The room was so cozy, and we slept great. The staff was friendly. The breakfast was fantastic! The only problem was that the train tracks are close by, and while it is a "no horn" area, we could still hear them. When we woke up, there was 5 inches of snow in the ground. The hotel staff allowed everyone a delayed check-out and provided phone numbers and locations for traveling in the snow (taxis, gas stations, place for snow chains, etc.) It was so thoughtful and kind of them to do that. They are definitely in the hospitality business. We did check out, and what do you know... we got caught in the snow. So we decided to turn around and get another room. This time our room was in the back, and we never heard a single train. Which made our good experience that much better. They also do a good job with their pet policy. I thought I did hear a bark once, but only once (and I wasn't even sure). The walls must be thick enough to keep the noise down. I do have pet dander allergies, and I never noticed a thing. It seems they do a very good job keeping pet odors out. We booked through Groupon and paid $53 for a queen room. We thought it was a fantastic value.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
I think you hit the nail right on the head-- we are in the hospitality business! That means that we do whatever we can to provide a positive, welcoming, and helpful environment to our guests that choose to stay at our Best Western. I'm so pleased to hear that we not only met but exceeded your expectations, and this sentiment is something that carried through to you. We hope to see you again the next time you're in Flagstaff and remember that the best rates are always found when booking directly with Best Western Pony Soldier! Best, Scott, GM

"Visit to Flagstaff"

4
19/11/2015

We like Best Western, and this one, had a very good price, plus a heated Inside pool with hot tub, very nice in cold Flagstaff. Other than that it met our expectations for a Best Western and had a very large dining room for breakfast which was nice.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
There's something that's quite a treat about a warm indoor pool despite the cooler temperatures outside, and we are very happy to provide that to our valued guests. Glad to hear that you had a pleasant stay with us overall, and thank you for choosing Best Western Pony Soldier! Best, Scott, GM

"Great Value"

5
17/11/2015

We loved this place. From the friendly clerk to our super clean room, we loved it. Breakfast was over the top with lots of choices and they had a really nice pool area. I would definately stay here again.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for a great night's rest in your travels to Flagstaff. I'm very pleased to hear that from beginning to end, you enjoyed a positive lodging experience with us. We look forward to seeing you again soon, and until then-- we hope you enjoy a wonderful autumn! Happy travels! Best, Scott, GM

"Love It!!!"

5
09/11/2015

Stayed 2 nights at this hotel. Arrived a few minutes earlier and was able to check-in. The lady who attended us was really nice and informative, since it was our first time in Arizona. I loved every single thing about our stay there. Clean, location, the service...etc. The breakfast part was AWESOME, all you can eat not just coffee with muffins. My boys loved it. I love BEST WESTERN HOTELS. Planning our next trip.....

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for your first Arizona experience! I'm very pleased to hear you had a great stay with us and that our staff was able to give recommendations on where to go and what to do while visiting. We hope to see you again the next time your family plans a trip to Flagstaff, and remember that the best rates are always found when booking directly. Happy travels! Best, Scott, GM

"My first 'dog friendy'hotel experience."

3
09/11/2015

We chose this hotel because we could take our dog with us. This was the first time we have ever traveled with a pet, so I am not sure if other dog-friendly facilities have the same issues. As mentioned by other reviewers, the facility is old and the rooms are small. The pictures provided by management are overly optimistic- they have managed to make the hotel look much larger than it actually is. The entire room had a weird smell; it could very likely be because of the cleaners they use with dogs staying there. The pet area outdoors was more than adequate but had a lot of dog poop in it and since leaves were falling it made walking through it interesting. The chairs and table were dirty and awkwardly-placed. The bathroom was very small, with the sink outside the door. The room just seemed grungy. The one exception (thank goodness) was the bed. It was very comfortable, the bedding was very fresh and clean, and the pillows were plentiful and also very fresh and clean. The bed saved the experience for us. My 'average' sleep rating was due to all the noise from the people around us (you hear everything on either side and above you unfortunately) not the quality of the beds. Although they roll around easily, which I think may be because they need to be able to reach everything to clean because of possible pet accidents. We had no interactions with staff. The internet worked well while we were there, although we had to read the fine print and log in with the IP address as the regular browser wouldn't open. There were instructions for doing that on the wifi card in the room, so apparently it is a common issue. I disagree with many reviewers regarding the quality of breakfast. Putting it in a bigger room doesn't make it that much better. Don't get me wrong; it was a fine breakfast, just not anything special. Same old powdered eggs, pan of meat, pan of (soggy) potatoes, various cereals, fruit, etc. They did serve gravy each day, which made the eggs better. The room was large, so seating was never an issue, but they ran out of coffee both days we were there. The staff did replace it promptly when it was brought to their attention. We were charged $20 additional per night due to our dog. I thought that was a little excessive. She stays in a kennel and didn't make a single mess other than fur perhaps which is certainly a lot less mess than my kids used to make :) I had a hard time tipping the housekeeping staff when I was already overpaying for comparable hotels just to keep a dog and then paying another $20 per room on top of that. I wouldn't stay at this property again. It is small, cramped, and far from being the cleanest hotel I have stayed at. Being able to have my dog with me and the comfortable beds made the stay fine, but there are better options in Flagstaff. Perhaps my opinion will change as I try out other dog-friendly properties, but I can't see staying here again.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to write such a thorough review. While happy to hear you enjoyed some aspects of your stay, such as our comfortable beds and our pet-friendliness, I'm disappointed to hear we fell short in a couple areas that would have added to your overall satisfaction. We do charge a standard fee for allowing a pet to be in the rooms, and this is due to the extra cleaning involved to accommodate that luxury. It's important that we also remain mindful of each new arrival as well as our guests traveling without pets that may check into a pet-friendly room. We always want to insure they aren't exposed to any pet dander or anything that wouldn't otherwise be present in a hotel that does not allow pets. True to what you suggested, this is a rather common factor in most pet-friendly hotels simply due to the extra care we take in an effort to remain mindful to both types of guests--those traveling with furry friends and those who are not. We hope to see you again the next time you're in Flagstaff, and until then-- we wish you continued and safe travels. Best, Scott, GM

"By the Tracks"

3
07/11/2015

Lovely, friendly staff, and an amazing bountiful breakfast in a separate breakfast building--note that's a building and not a cramped room. What you need to know is that this is an older hotel that looks and feels older. It's clean and the beds are comfy. The Internet is spotty, so if that's important to you make sure you ask for a room close to their wifi router. We did and all was well. Here's one of the best perks about your stay here is the fact that you are literally right around the corner from Mama Luisa's Italian Restaurant! This fantastic restaurant is super well known in Flagstaff and very, very popular. You can easily walk to it. It's almost as close a a walk to your room. Really. But, the problem is that you need to go early because the wait there will be very, very long if you arrive after 7:30.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking a moment to share your recent experience with us. I'm sure several future guests will find your recommendations quite helpful in planning their trip. I'm pleased you mentioned that the breakfast was a hit with you-- it's just one of the many ways we try to help our guests start their day out on the right foot! We hope to see you again the next time your travels bring you to Flagstaff, and until then--happy travels! Best, Scott, GM

"Older but a pleasant place to stay"

5
05/11/2015

The Best Western Pony Soldier Inn and Suites was an older Hotel,but was very clean, well maintained, and a great place to stay. It had a wonderful breakfast, friendly staff, great parking, super price for the time we stayed, great wi-fi, and many more wonderful amenities.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
They say that some things just get better with age, and we like to think that we do as well here at our beloved Best Western Pony Soldier! Over the years we have learned how to provide a consistently welcome and comfortable environment to our valued guests so that we keep seeing their friendly faces again and again as their travels bring them through town. It's an honor to know that's something that shined through for you, and we hope to see you again soon. Happy travels! Best, Scott, GM

"Excellent"

5
04/11/2015

Pleasant stay with excellent free breakfast. The check was with ease and the person that helped us was very accommodating and friendly. It could have been a little older than some of the Best Westerns that we have stayed at in the past however, it was clean and comfortable.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
A smooth check in is essential to starting a comfortable stay off on the right foot, and we are happy to provide it! Glad you had a satisfying experience with us, and make sure to visit us again the next time your travels bring you to Flagstaff. Happy travels! Best, Ed, GM

"Just ok: strong air freshener odor in effort to cover "pet friendly" odors"

3
02/11/2015

Full disclosure: I normally avoid "pet friendly" hotels because there are often funky odors either from the pets or from the EVS staff trying to disguise the pet odors. Even though I am a pet owner (who doesn't travel with his pet), this hotel reminds me of why I don't book at pet friendly hotels. There is a very strong odor of air freshener in the back hallway (stayed in room 129) but not in a nice way, in an old Aunt Jean's back parlor way. Ground floor request was honored but wished hadn't requested it. The floor (ceiling) above creaked and every movement of the guest above was audible. The room was clean however and the staff was friendly and courteous. The bed had a comfortable pillow top mattress with a variety of pillows. As mentioned by other reviewers, the breakfast was very good and held in a separate building that was spacious. The breakfast attendant could have been a bit more attentive as several tables were dirty and there were parts of newspapers strewn around a bit, but overall the breakfast was good. Unfortunately, one guest in particular believes pet friendly means they can bring their dog into the breakfast area with them (which is prohibited by health code unless the animal is a registered service animal: not the case here). The staff did not approach the guest and ask that the animal be removed. Finally, the hot tub was lukewarm, not hot (not even by hotel standards which tend to keep temps lower than one would at home). Given the favorable rate I paid around $80, I would consider it an ok value. However, it is unlikely I will stay here again. I travel to Flagstaff frequently and have other favorites, but decided to give this BW a try. It is conveniently located.

"Flagstaff and ready for shut eye,"

4
02/11/2015

called the front desk about 6 times because broken cell service, but the staff hung in there with me and I was delighted to find a nice cozy room. Easy check-in and comfortable bed. Enjoyed breakfast and blasted off. I'll definitely stop here again.

"Too expensive for the quality of the hotel"

3
02/11/2015

The overall experience is good. However, this hotel was much more expensive than the Best Western Plus we stayed at in Las Vegas, Nevada. The location of the hotel is far from the downtown area of Flagstaff and far from restaurants. it is also close to the railroad tracks although we did not really hear it in our room. The breakfast items are excellent. There were a lot of choices from hot items, cereals, fresh fruit, fruit cups, dairy, muffins, breads. Our room was comfortable enough. The bathroom was clean.

"Nice hotel on Rte. 66!"

4
26/10/2015

I had a very nice room. It was comfortable, and nicely furnished. I was traveling south to Green Valley, and this was a perfect place to stop on my 3,500 mile route. My husband and I stopped here a number of years ago and were pleased with the room. This time I was alone, but enjoyed the amenities and cleanliness.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
We love to see familiar faces! Thank you for returning to our Best Western Pony Soldier for another comfortable night's rest along your travels on Rt. 66. I am so pleased to know that you again experienced the level of hospitality we are known for. We hope to see you again the next time you're in Flagstaff, and thank you for being a loyal guest of our hotel. Best, Scott, GM

"Well managed motel"

5
26/10/2015

We stayed overnight on a Saturday night. The hotel was clean, well kept and quiet. The staff was helpful and the breakfast was very good. Would certainly stay there again when in Flagstaff. It is located a couple miles away from downtown congestion.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us and commenting that the hotel is ran well. I feel grateful to be working alongside a team of folks that genuinely care about guests. Please come see us again soon, and until then-- happy travels! Best, Scott, GM

"overnight to visit the cold"

3
26/10/2015

Just needed a hotel near the Arboretum. The room was OK and the breakfast was good. Great location. I feel the rooms were overpriced, although I did get a great discount on a hotel booking site. Needs to be a spruced up a bit. The pillows were small and square.. strange. Had a fridge in the room, so that was handy. There is no elevator so if you have trouble with stairs make sure to request 1st floor in advance. Overall, I would stay here again if just for 1 or 2 nights, but no longer.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback about your recent stay with us. I'm pleased to hear you enjoyed the breakfast buffet and the convenience of your in-room fridge. Please come see us again the next time you're in Flagstaff. Call ahead so we can make sure to assign you to a room that matches your preferences. Our team is always here to assist with luggage and getting everything settles into your room if needed as well. Thank you again and I hope you enjoyed the colorful autumn here in Flagstaff! Best, Scott, GM

"Good Value and Great Staff"

5
25/10/2015

While this is an older, remodeled property, it's clean, comfortable, centrally located and the staff is absolutely wonderful. This location has one of the largest breakfast areas I've encountered at a Best Western and the free breakfast offers numerous selections so there's something for everyone. This was my second stay here and I wouldn't hesitate to stay here again when visiting Flagstaff.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for being a loyal guest of our Best Western Pony Soldier. It's such a great thing to hear that you know you can count on us for a consistently pleasant experience when visiting Flagstaff. We recently put the finishing touches on our new breakfast room, so your very positive feedback is encouraging. It's been a big hit with guests. Please come see us again soon, and enjoy the colorful autumn! Best, Scott, GM

"Passing Through"

4
25/10/2015

The hotel was nice and comfortable. The room was small but we were only their for one night which was all we needed to continue our travels through the next day. The internet connection was good and there was a good selection of television channels to choose from. The bed was comfortable and clean.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking time to review your recent stay. A comfortable night's sleep is essential when traveling, and we work hard to provide that welcoming beacon of rest for our weary travelers! We hope to see you again soon, and until then-- we wish you continued and safe travels! Best, Scott, GM

"Scott"

5
24/10/2015

I'm giving it a five for the manager, Scott. My mother had a miscommunication with the hotel -- thinking that the room she was getting had 2 bathrooms as opposed to the 1 that it had (we had 5 people in the room). The room was the "family room", a room consisting of 3 beds, plus a living area. My mom noted the miscommunication, and Scott responded by moving us to two separate rooms, with one of the rooms being free. He seemed like a really nice, genuine guy. Great, great customer service. Scott, I applaud you.

"Railroad central"

2
23/10/2015

Very courteous staff, easy check in, clean rooms with flat screen. Perhaps if you stay at the back of the hotel you will not hear the constant railroad noise from across the frontage road. Every hours until past 2 am a train would role by with whistle and all. Nice breakfast in morning. Be warned if you stay here you will hear the train all night. I think most of the hotels along this road have the same issue.

"the best night stay"

4
21/10/2015

great value, nice people. great breakfast, outstanding location. We were in a great need of a room for the night, it was pouring rain, and Christy was so nice to offer us this great room at a great value.

"Great place to stay on a budget"

5
20/10/2015

This is a great choice for Best Western loyals. Easy to get to and rooms are very comfortable and clean. Hot breakfasts also awaits, One of the best night's sleep on the road...but Wi-Fi signal was not great. Said it was an excellent connection, but acted more like old dial-up.

"Pet friendly and Good beds"

3
19/10/2015

Had a basic room, clean, excellent Wifi, mini fridge, micro, coffee maker, desk area. Just traveling through so location right off the Interstate was nice. Has a pet area but not enough for them to really run, so best for small dogs. This motel Staff was friendly and the breakfast was your basic fare.

"Great staff"

4
19/10/2015

An older property admittedly, but maintained to the standards I expect from Best Western. Arrived without a reservation and Beverly at the reception desk made a great effort not only to get us into a room away from the train tracks, but found us the best rate possible . As stated above, the property is somewhat dated, but is very clean with great beds. The full breakfast is a welcome addition

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. I'm pleased you enjoyed your stay with us overall-- the breakfast buffet is a great way to start your day out right. Beverly is a treasured member of our team here and will be happy to know you had such nice comments about her! We look forward to seeing you again the next time your travels bring you to Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Best, Scott, GM

"Older"

3
17/10/2015

Definitely just an en route property. The train noise is extreme and it is out far enough the trains blow there horns all night. No fitness room, nice small indoor pool , nice breakfast area, no elevator.

"Older property, but tries hard"

3
16/10/2015

This motel is dated and has older furniture and beds, but has a good quality breakfast and helpful staff. The price is reasonable for Flagstaff and there is a nice suite with a 2nd bathroom and sofa and TV.

"Dated But Clean And Well Kept"

4
14/10/2015

We chose to stay at BW Pony Soldier Inn & Suites during a weekend getaway to Flagstaff. Just a few miles from downtown, restaurants, the highway, or trails. You can notice the structure is dated but it has been renovated and well maintained. Typical free continental breakfast in the neighboring building each morning and very friendly staff at the front desk. Will use this location for future stays.

"Too expensive for an old tired strip motel. I was charged over 200.00!!"

2
14/10/2015

Small older room, but clean, my main gripe is the expense. My Mother and I decided to drive to the Grand Canyon from Phoenix on Saturday Oct 10th. After a long day in Phoenix and a long drive we ended up at the Best Western. We were charged 220.00 aI was tired and paid the price. However I felt I was taken advantage of. But I guess you pay to not pre plan. No view, old, beds were ok and it was clean. Price was criminal. Easy to get to.

"Two Nights In the Best Western Inn at Flagstaff, Arizona"

4
14/10/2015

Spacious room and suite, comfortable beds , good breakfast. Only thing lacking was the washing and dryer machines for self laundry. Pleasant lobby atmosphere, free internet and Wi FI.. Great location.

"Good value for money"

4
11/10/2015

The hotel is tired but clean and the beds are comfortable. The staff are friendly and helpful. The breakfast is average but sufficient. We stayed for 1 night on a trip around Arizona and found the hotel to be good value for money.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier for a comfortable night's rest along your travels. Please come see us again the next time you're in the area and remember that the most competitive rates are always found when booking directly. Enjoy the colorful autumn upon us! Best, Scott, GM

"I wouldn't stay in this hotel again."

3
11/10/2015

We stayed here as it's close to drive to the Grand Canyon. The hotel is an older hotel so the rooms are smaller which made it hard to use my walker in the room. I didn't ask for a handicapped room because they only have them with a king bed & I was traveling with a friend so we needed 2 queen beds. The mattresses were old & too soft for my bad back. The breakfast in the morning was very disappointing. The food was cold and not appetizing. They didn't have a good selection like most of the Best Western Hotels I've stayed in. All in all I wouldn't stay here again. The staff at the front desk were very helpful in giving us directions when we asked for them. The staff made up for the room disappointment.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While pleased you enjoyed the exceptional hospitality of our staff, I'm disappointed to hear there were other aspects of your stay that left it a mediocre experience for you. While we do offer handicapped rooms that are the most easily accessible for your situation, we do also offer room types that provide a bit more space. Please give us a call directly when booking next time and we'd be happy to discuss all options with you to insure you're in the best room suited to your specific needs while traveling. In the meantime, we wish you continued and safe travels! Best, Scott, GM

"Nice stopover"

4
11/10/2015

Had a suite room. Nice room, only complaint would be the sofa needed cleaning. Seemed very dusty or just upholstery was worn out, would rub off on your clothes. Breakfast area nice and food fairly good. Was nice that room had two full bathrooms

"Great Hotel on Route 66"

5
09/10/2015

It is a clean and comfortable hotel. The employees are very friendly and extremely helpful. The breakfast had a waffle maker, hot eggs and bacon, grapefruit, fruit, toast, oatmeal. It has a indoor pool, and hot tub. If we make it back to Flagstaff, we will definitely stay here. Close to the restaurants we had planned to go to on this trip.

"Reasonable hotel with great front desk staff"

4
08/10/2015

Spent a couple of nights here visiting nearby Sedona National Park, the hotel on the main road (old route 66) into Flagstaff is boarded by the main railway meaning there is some road/rail noise, although our room was towards the rear of the hotel so gave us no sleeping issues. An onsite breakfast room had a suitable array of choice to start your day. Nearby food outlets are a short walk from the hotel, but the great front desk staff advised a taxi ride "downtown" for a good array of bars and restaurants and organised a taxi to take us, who were also pleased to pick us up later. The room was clean and of reasonable quality, with a useful fridge a nice touch.

"Great Stay"

5
07/10/2015

We would not hesitate to stay again. Location was great. Close to freeway entrances. Room was very clean and comfortable. People were very friendly and helpful. Best breakfast of our trip. Room was located on ground level and was quiet.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to tell us about your recent stay! I'm very pleased you had such a great time with us! Our delicious breakfast buffet is a sure hit with many of our guests and I'm happy you found it to your liking! Please come see us again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier! Enjoy this colorful autumn season! Best, Scott, GM

"Comfortable one night stay"

4
05/10/2015

The rooms at Best Western hotels appear to be consistently good and this was no exception. A decent-sized room, clean with a very comfortable bed and good linens/towels. I booked this hotel as it had a pool, which it, indeed, does. The pool is covered and right next to the parking and there was a huge shipping container parked alongside which was a bit odd. There is a small area outside with a handful of sunbeds. It's a five minute drive into old Flagstaff but that means the hotel is relatively quiet despite being quite near the railway line. I happen to love the sound of American train whistles...

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your seasoned review! I'm happy to hear you enjoyed a comfortable night's rest with us along your travels! The trains do add a bit of character to the visit, and I'm glad to hear it was something you enjoyed. Also, our storage box is holding new carpet that is being installed. That shouldn't be an issue next time you are here with the benefit of new carpeting to enjoy. Please come see us again soon and until then-- we wish you continued and safe travels! Best, Scott, GM

"NAU Family Weekend stay"

4
04/10/2015

First time staying. Young ladies at check in were very friendly. Lobby was nice, parking convenient and our room was smaller but plenty spacious for the two of us. Room was clean and bed was comfortable. Yes you can hear the multiple trains but they did not wake us. Breakfast room was very nice and large. Breakfast selection was good. Fastselection was also good.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for your family weekend! Our staff will be pleased to know you had such nice comments about them! I'm happy to hear you discovered as many guest do that the trains don't tend to be bothersome. Please come see us again the next time you're in Flagstaff, and until then-- happy travels! Best, Scott, GM

"Fantastic Staff"

4
03/10/2015

We stayed in this Motel 2 different nights. It was nice, clean, comfortable, and had a great breakfast. HOWEVER--When we left the hotel after our first night we left 2 nice jackets and my most favorite blouse behind. We went from Flagstaff to Durango, CO and much to our surprise the jackets were not with us. At first we thought we had left them in a restaurant, but they were not there, then I found my blouse was missing and I knew I had it in Flagstaff. I called and was told the jackets and blouse were there. The person I talked to said they had our address and could send them to us. I said we would be at the hotel again in a few days and would get them. When we arrived I was given a bag with said items and was told housekeeping had turned them in. When we went to our room there was an extremely helpful housekeeping person who I asked if there was any way I could find out the person that turned them in. She said she would check and found out Shirley (the woman that turned the stuff in) was still working and sent her to me. It is so good to find such honest and kind people. I will always have a warm feeling for Best Western and in particular this Motel and of course Shirley.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Wow-- thank you for taking the time to write such a positive review of your experience with us! I'm very glad we were able to locate your missing items and get them back to you! Shirley is a valued asset of our team here and will be pleased to know you had such great things to say about her! We look forward to seeing you again the next time you're in Flagstaff, and remember that the best rates are always found when booking directly with Best Western Pony Soldier! Happy travels! Best, Scott, GM

"Great Stay"

5
02/10/2015

The Ladies at the front desk were great and signed me up for my Best Western rewards membership. I had stayed the night before in another best Western and they told me I was eligible for a 25 dollar card. The staff was great and the bed was very comfortable which is fantastic after a 900 mile drive.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings! I'm so pleased to hear you had such a fantastic stay with us and we were able to get you signed up for Best Western Rewards! We look forward to seeing you again in the future, and until then-- enjoy the gorgeous autumn colors now upon us! Best, Scott, GM

"Very Good"

4
30/09/2015

The hotel and room was clean, which is our first concern. We had a good stay. We found the breakfast better then most hotels. There was a large variety and everything was fresh. Staff in breakfast area very helpful.

sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay! So pleased that between our pristine cleanliness and breakfast buffet, you had a great time staying with us! We look forward to seeing you again the next time your travels bring you to Flagstaff, and enjoy the colorful autumn! Best, Scott, GM