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Best Western Hotel Pony Soldier Inn & Suites, Flagstaff

3030 E Route 66, 86004-3936, Flagstaff, United States - See on a map
Best Western Pony Soldier Inn & Suites - Welcome to the Best Western Pony Soldier Inn & Suites! After a hard day of sightseeing, playing or driving, let us be your home away from home! The Best Western Pony Soldier Inn & Suites is ideally located in the center of Flagstaff. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Pony Soldier Inn & Suites! Our new elevator is now in service! Northern Arizona University (NAU) is near our Flagstaff hotel, and we’re a favorite for students, faculty, and staff. Located near Route 66, our Flagstaff hotel is close to some of Arizona's top attractions. With our location close to I-40, you can quickly drive to Sedona or the Grand Canyon to experience spirituality and sheer natural beauty. The Snow Bowl Ski Area is popular during the winter months, and we welcome a number of travelers in the area to try out the powder. Recreation is fantastic in Arizona, especially in this region. The comfort of our guests is our top priority, which is why we are a 100% smoke-free and pet-friendly hotel. We understand that a great vacation involves the entire family. Our Best Western Rewards® Program is featured here, and we're the only Best Western in Flagstaff, so many guests count on us to provide the quality of service and accommodations they've come to expect. Our interior corridors are spacious and bright, the perfect welcome for our Flagstaff hotel guests. Whether you're here for a local sporting event at the high schools or NAU, or here for NAU move-in or graduation, we're happy to accommodate groups. College graduations and move-ins are a huge deal, and we're committed to making the experience even better. This Flagstaff hotel is also a favorite for those traveling on business, including employees of the local hospital, Coconino County Government workers, and construction workers. Many Hot Shot Forest Firefighters choose to stay with us because of the great value and spacious, clean rooms. From business to vacationers, we happily welcome all guests. Book a cool, quiet Best Western Pony Soldier Inn & Suites room today and get ready for a memorable trip! Enjoy your stay. Parking Lot Replacement underway to better our guest experience until June 17, 2022. Will have LIMITED parking space available with NO ROOM FOR TRAILERS, MOVING TRUCKS, OR OVERSIZED VEHICLES. Our Apologies if this affects your travel plans.

Best Western

Hotel Pony Soldier Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 1783 guest reviews
NOTE ISSUED
Excellent
671
Very Good
577
Average
316
Poor
136
Terrible
83
REFER TO NOTICE
Business Business
106
Couples Couples
679
Family Family
582
Friends getaway Friends getaway
104
Solo travel Solo travel
108
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good value and decent location."

3
TRAVLINCOP, Henderson, Nevada 09/05/2022

Last minute decision and not too many options at a reasonable price. This turned out to be Avery good choice, 2 queen beds, spacious room. Good towels and shampoo/conditioner. NO microwave in the rooms. Breakfast was buffet style and I was very satisfied with the choices. The only drawback was there was no fresh fruit. Only a large tray with obviously canned mixed fruits which were tasty. I prefer a fresh banana or orange etc. For the Hot items they had bacon, a cheese omelet and biscuits and gravy. The juices available were Orange, Cranberry and Apple. Breads, muffins and bagels were plentiful. Plenty of space in the buffet room in an adjacent building. Trains passed by fairly frequently all I could think of was the movie, MY COUSIN VINNY. But the trains did not keep me from sleeping fairly well. All in all a pleasant stay.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thanks you for taking time to share your experience, and recommending the Best Western Pony Soldier Inn & Suites. Sounds like this was a comfortable visit. I appreciate your description of breakfast, we have reinstated it now the pandemic is winding down. Feedback is always welcome, when it is positive, it is a plus! Please consider our hotel your Flagstaff home away from home! Best, Scott, GM

"A last minute decision on a long road trip"

5
User 06/05/2022

I was bleary eyed from a day of driving. I was on a trip from Delaware to personally deliver some antiques that I couldn't trust to any shipping company. I was having trouble focusing my eyes, and decided to find a place to stay in Flagstaff. I arrived very late, after 10pm. The Pony Soldier Inn was staffed by a friendly lady who got me the room and I got the sleep I needed.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Awesome! Your trip sound like an interesting adventure. Glad we could provide the good night's rest you needed. We are known for kind service! If you are planning a return, feel free to give us a call. Maybe you will have the opportunity to explore our beautiful town! We wish you continued safe travels! Best, Scott, GM

"Best Western Hotel in Flagstaff"

5
bill and brenda j, Englewood, Colorado 02/05/2022

The hotel is clean and quiet. The staff were exceptionally helpful and friendly. It is located on the edge of Flagstaff but it was easy to get downtown. It is located on the old rt 66 which was kind of cool. Lots of places to eat nearby.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. Sounds like this was a great experience, starting with a warm welcome and clean room. I also appreciate you mentioning our location on "The Mother Road" (Route 66) and the convenience of nearby dining options. Flagstaff is a small town with a lot of character! We hope your travels bring you again. Feel free to reach out to my office if there is ever anything I can assist with. Until then, we wish you continued safe travels! Best, Scott, GM

"Family Friendly"

5
User 01/05/2022

The joined rooms made traveling with kids really easy. The kids loved playing in the pool in the evening, there is also a circle K walking distance to get some snacks. Overall a pleasant stay at a clean hotel that served as a base for our day trip to the Grand Canyon.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Spring greetings! Thank you for bringing your family to the Best Western Pony Soldier Inn & Suites. We delight in knowing your kids enjoyed swimming in the evenings! You made a smart choice in using Flagstaff as your basecamp for Grand Canyon adventure. There are a lot more things to do down here. Please consider our hotel your home away from home. If your plans call for another visit, feel free to call for customized itineraries! Best, Scott, GM

"Not a good place to stay"

2
kathleenbcaron, Sparks, Nevada 28/04/2022

We nearly always stay at BW, because you can generally rely on a safe, clean, comfortable room at a reasonable price. This hotel was very disappointing and actually pretty creepy. I kept my socks on the whole time because the carpet felt sticky. The hotel is run down and the environment is unpleasant. The breakfast room is set in a different building and it smells weird. The one bright spot was the lady who checked us in was really nice and gave us a welcome gift for rewards members, which I had never gotten before, so I appreciated that.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western and for complimenting our front desk team for a warm welcome. We are known for hometown service! That being said, it sounds like there were some other areas of your experience that didn't meet expectations. For that, I apologize. Had we known you were experiencing room concerns. we would have quickly worked to find a solution. We never want to disappoint guests! When the hotel was built, the breakfast dining room was a restaurant. We remodeled it for our guests to enjoy a complimentary breakfast with plenty of space. I will look into your comment about some kind of odor, because that is not something I have heard. Our breakfast consistently scores very high in satisfaction levels. I am also having housekeeping check all the carpets in the hotel. We do have several beautification projects planned over the coming years, and I hope you won't let this experience deter you from visiting again. Thank you again for your compliments and feedback. Happy spring from the team! Best, Scott, GM

"Great place, friendly staff, good breakfast."

4
danieleM1218RV, Stayton, Oregon 21/04/2022

We stayed here for 2 nights on a road trip that included the Grand Canyon. Clean room, friendly staff. The breakfast room is very large and comfortable, great selection on hot and cold items. I especially liked the country gravy with green chilies.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for the excellent recommendation! Sounds like your stay provided a great base for exploring the area, and the canyon. I think you made a great choice, because there are not many services at the South Rim. Thanks again, and I will pass your compliments to the breakfast team. People really love that gravy! Safe travels until we welcome you again! Best, Scott, GM

"Flagstaff"

4
User 21/04/2022

Didn't like location, great breakfast. Too expensive. Nice rooms, and nice help…………….""…….""…….."200 minimum this is ridiculous, as I don't have anymore to say, remind me not to do another survey like this

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier Inn & Suites! Glad you enjoyed your stay, and the complimentary breakfast. And while we are sharply competitive with area hotels, rates do fluctuate with the seasons. If you are going to adventure to Flagstaff again, give us a call. The team would be happy to act as your concierge, exploring the best rates and room for your needs. Best, Scott, GM

"Good Property"

5
User 18/04/2022

Best Western has really stepped up the quality of their hotels. Not only this hotel but the others I have stayed at. Make sure you get gold/elite status by calling customer service if you are a AAA or AARP member.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the traveler tip! I agree, you will earn points as a member. Please consider our hotel your Flagstaff go-to place for comfort and warm hospitality! Best, Scott, GM

"Convenient place and friendly staff"

5
User 18/04/2022

Check in was a smooth, the front desk explained clearly the details of everything and how to do the check out. The man who runs the breakfast was very nice and makes you feel comfortable and the food was well prepared. Will stay here next time in town

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Spring greetings! Thank you for sharing your experience. Sounds like this was an easy experience, from start to finish. That is the way hospitality should be! We are honored to have won your loyalty. Don't hesitate to reach out to my office if there is ever anything I can assist with. Safe travels! Best, Scott, GM

"Enjoyable stay"

4
User 15/04/2022

From the time we walked til the time we left was a great experience. When my wife walked in and notified the staff that we might have to check out early to get on the road, they offered to set us up with breakfast early. That was above and beyond. The rooms were comfortable. If I HAD to say negative, I would have to say that the bed was a little hard for me but every one has a different preference. Hats off to the staff at this place!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the excellent ratings and recommendation! I am so glad you experienced the warm hospitality of our hometown Flagstaff team. They talented at genuine caring! Please consider us your home away from home. And don't hesitate to call the front desk for reservations! Best, Scott, GM

"It was great!"

4
janetsw2015, Tacoma 12/04/2022

An excellent staging area for our tours of the Grand Canyon and Sedona. The bed was comforrtable, the showers were great, and the breakfast was delicious! Would stay again if our travels took us back to Flagstaff.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the generous recommendation! Sounds like you enjoyed the best of both worlds by staying with us. Sedona and the Grand Canyon are both epic destinations as well. I appreciate the bed and breakfast compliments. Looking forward to welcoming you again. Feel free to reach out to my office if there is ever anything I can assist with. Best, Scott, GM

"Not worth the money even with breakfast included"

1
User 10/04/2022

Not much privacy for the bathroom, glass door doesn't close all the way. Walls paper thin. People hanging out and sleeping in their car right outside our window. The only good thing about the breakfast was that it was included in your stay. I would not stay here again.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to not only meet but exceed guest expectations and it's always a disappointment to hear when we've missed the mark. I'm sorry to hear your room did not suit your preferences. Had the team known about the concerns you were having, we would have taken measures to remedy them. However, we hope you will reconsider and give us the opportunity to win back your loyalty. We'd be happy to discuss all room layouts and amenities with you to suit your specific travel needs and personalize your experience overall! I am confident that we can provide the comfortable, hassle free stay that Best Western is best known for. Safe travels until then! Best, Scott, GM Best, Scott, GM

"Great stay!"

5
gourmetfdgal, Knoxville, Tennessee 04/04/2022

We had a great stay with our 3 dogs. Facility was clean and everyone was very friendly. We only stayed for 1 night. Our room was comfortable and the breakfast the next morning was great. Would highly recommend!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay in Flagstaff! All of us at the Best Western Pony Soldier appreciate the compliments and recommendation. You can always expect hometown service when you stay with us. Looking forward to welcoming you again. Until then, safe travels! Best, Scott, GM

"A Classic Worth Staying At"

5
Connie3030, De Queen, Arkansas 04/04/2022

This hotel is a classic. It is well maintained and very clean. The staff was helpful and friendly. The breakfast is worth eating with many choices. We had a king suite and it was exceptionally large. We enjoyed our stay.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the wonderful ratings. We are honored to receive your endorsement for service and comfort. Looking forward to your return. And don't forget to book direct for our best rates. Safe travels! Best, Scott, GM

"Accepts pets, but a bit noisy"

3
jeniferc51390, Los Angeles, California 26/03/2022

This hotel is convenient if passing through Flagstaff, but location made it a bit difficult to enter and exit site with vehicle. Rooms are small but updated. Accepts dogs (we had 2 under 40 lbs without issue). One major con was the noise. We were passing through to sleep on a cross country road trip but there seemed to be people running up and down the halls and you could hear TVs from next door and below if on 2nd floor. Our room was right near an entrance to outside which proved very noisy as people were coming in and out, which was ultimately disruptive to our dogs all night.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for bringing your furry family members to stay at the Best Western. Sounds like the property was convenient for your night in Flagstaff, but there were a couple issues that were uncomfortable. We are constantly reviewing how we are doing as a hotel, so all comments are appreciated. Generally, pet rooms are on the first floor for convenience. However, it sounds like your particular room had the double issue with the outside door. For any frustrations around that, I am sorry. If your travels bring you again, please know that we do have quieter room areas. Feel free to reach out to the front desk or my office for customized reservations. Thanks again and we look forward to serving you again. Until then, safe travels! Best, Scott, GM

"March visit to Flagstaff"

5
wearereeds, Desert Hot Springs, California 22/03/2022

Weekend trip to visit Grandkids in Flagstaff. Hotel is very clean and has a well trained staff. Our room was large( previously 2 rooms- now combined). Free (full) breakfast in the morning was well stocked, plenty of choices and kept clean.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Spring greetings! Sounds like you had a great visit with the grandkids! Thank you for not only being a valued guest of our Best Western, but also taking the time to share your experience. I am glad the team took good care of you, and breakfast was enjoyable. It would be our pleasure to welcome you again. Until then, we wish you safe travels! Best, Scott, GM

"Small room, old, not clean"

2
kennay2022, Saint Louis, Missouri 18/03/2022

Disappointment after spending $250 on this room. With a AAA discount. The room was so small you could not pass each other around the bed. There were no chairs to sit in except one chair by a little table and the room needed a thorough deep clean. It always feels icky with cigarette burns on the tub! Price was ridiculous and the front desk check out person was not polite.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the frustrations you are describing. We appreciate all feedback from our guests, as it helps us grow as a business. I'm disappointed to hear there were aspects of your stay that didn't quite meet expectations. Specifically, your room. When we learn of room dissatisfaction, we will look for a quick solution. That can be sending a team member to remedy the concern, finding an alternate depending on availability or another solution. Please let us know when staying with us next time if there's anything we can do to enrich your experience-- we would be happy to personalize your stay. You can feel free to reach out to my office. I would be happy to assign a team member to explore room options, and ensure you get the best rates. Thank you for choosing Best Western. We wish you a lovely spring season! Best, Scott, GM

"Best Hotel in Flagstaff"

5
RavynVialpando, Flagstaff, Arizona 10/03/2022

The staff was incredibly friendly. Everything was clean and up to date. The shower was clean had good pressure and they had big towels. The breakfast was one of the best I've ever had in any hotel that has complimentary breakfast.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the excellent recommendation! All of us at the Best Western Pony Soldier Inn & Suites take pride in offering a comfy home away from home. That includes a warm welcome and a tasty complimentary breakfast. Please consider us your home away from home. Also, don't forget to book direct for our best rates and reservation services! Until next time, we wish you continued safe and happy travels! Best, Scott, GM

"Awesome!"

5
User 28/02/2022

I was unsure of what hotel to stay at and you can never go wrong with Best Western! Our weekend was amazing and the room was actually nicer than I was expecting. We got a suite and it fit a family of 5 perfectly! We will definitely be back!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Awesome! Thank you for bringing your family to stay at the Best Western Pony Soldier Inn & Suites. I am delighted to read that your stay exceeded expectations and we won your loyalty. Please consider us your home away from home. Feel free to call the front desk for reservations and all aspects of trip planning. And feel free to reach out to my office if there is ever anything I can assist with. Enjoy the spring season! Best, Scott, GM

"Friendly, nice and clean...."

5
debsaf007, Layton, Utah 22/02/2022

Conveniently located, close to many many restaurants and town yet far enough away that you don't feel like you're right in town. Very friendly front staff and the room was very clean. Will definitely stay again. Breakfast was good. Train nearby you can barely hear. Internet not so great but not a deal breaker.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the generous review, and many compliments of our team. I am glad you experienced a warm welcome, and it was a highlight along with cleanliness and our location. I will check our wi-fi, we know it is important. That is normally not a concern. We appreciate your loyalty and hope your travels bring you again soon. While here, please don't hesitate to reach out to my office. And remember to book direct for reservations! Best, Scott, GM

"Train lovers delight!"

4
beverly1108, Los Angeles, California 09/02/2022

Loved hearing the trains go by at night. Not disturbing but comforting. The old town of Flagstaff looked wonderful but did not have time to see it. Weather was cold and the wind chill factor...wow. Would love to return and explore more...

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Welcome rail fans! Thank you for taking time to share your experience and to recommend our Best Western. Please do come back to explore! Our front desk team would be happy to help you with any planning, and recommend dining and activities. The Grand Canyon is not too far. We are close to Walnut Canyon and Sunset Crater. Also very interesting in this part of Arizona are ancient ruins such as Wupakti National Monument. Thanks again for the great review. Until next time, safe travels! Best, Scott, GM

"this manager has it right"

5
anvilbucket, Yuma, Arizona 08/02/2022

you know i usually stay where the tell me we just assume the management does not care what the condition of their product is in so we adust to the squalor your bussiness provides but this stay was remarkable . Ive stayed at many best western but non as remarkable as this one.

"Classy nostalgic place"

5
brucep149, Phoenix, Arizona 27/01/2022

They take great care of this place. One of the better bed situations I have personally seen of a BW. Great Mattress and pillows and a bit heavier bedding. If you are looking for an ultra modern and stale type of place (ahem....... aloftomarriot lol) then you might not dig it. If you are looking for a safe and well taken care of property with small and clean artistic feeling rooms then this is your place. You can just tell it is managed well and has a peaceful feel. I always go here for Snowbowl. All you gotta do is go down 66 a bit to North on 4th to Ceder and it brings you right to the 180 to the bowl and bypasses downtown Flag. HEAVEN!!!!!!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Winter's greetings! Thanks for making the Best Western Pony Soldier Inn & Suites your basecamp for skiing Snowbowl. We love to welcome adventurers to Flagstaff and share all can can of our beautiful area. I sincerely appreciate the recommendation of our property to those looking for a comfy home away from home. Feel free to stop in my office the next time your travels bring you. That way, I can thank you in person for such a generous review. Until then, enjoy the ski season! Best, Scott, GM

"Outdated"

3
parsonsX2, Highlands Ranch, Colorado 25/01/2022

Rooms are very dated. Hotel is in older area of city. Carpet in room hadn't been vacuumed. Poor lighting in parking lot. No lighting in back of hotel. Train across the street runs several times a day and night. Will look for another hotel if in area again.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing the Best Western. Please accept my apologies for the unsettling experience. It is never our intention to disappoint guests. I am passing your housekeeping suggestions to the perspective department for review. If something like that happens again, please let us know so we can take care of it and get you back onto a happy stay. As far as lighting, Flagstaff is a designated Dark Sky City which means we, and every other hotel, have regulations with lighting. The town voted for this measure to preserve views of the night sky. If you are a stargazing fan, the famous Palomar Observatory is here in Flagstaff. But again, if you return and need help at night, we will be there to assist. I hope you will give us another try the next time your travels bring you. We would love another opportunity to win your loyalty! Best, Scott, GM

"BACK AGAIN, LOVING IT -- AND THANK YOU, TALIA...!!!"

5
MMPJMH, Daytona Beach, Florida 25/01/2022

Always a pleasure here because it's so well-maintained, well-staffed and reasonably priced. Plus you can park right outside your room window. It's one-story so no stairs. Breakfast is terrific, hot and cold items alike, and there is coffee in the lobby all the time. Our room had one window by the bed that opened for a breeze. Ice machines always working. This is our 3rd visit and there of course will be many more. Thank you again for your cheerfulness and excellence, Talia!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for the wonderful review and recommendations. We will share your generous comments with Talia and the rest of our kind staff. We sincerely appreciate the recommendation and especially, your loyalty to Best Western Pony Soldier Inn & Suites. Looking forward to welcoming you again. Until then, safe travels! Best, Scott, GM

"Used to be our go to hotel in Flagstaff"

3
User 25/01/2022

We have stayed here MANY times but this last trip in January 2022 let us down. The hotel seems much older and dated than it did on our last stay here. The breakfast used to be FANTASTIC but this trip it just seemed like a regular hotel breakfast, not sure if COVID had something to do with what was offered or not.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your past loyalty and staying with us this month. I am sorry this experience didn't match up to pre-covid stays. We have faced some challenges, but are slowly meeting them all. We do have several improvement projects on the books, some of which were delayed. But, I hope you will give us another try based on past good stays. If you come back to Flagstaff, feel free to reach out to the front desk or my office. We would be happy to personalize your reservations, ensuring the best rates and that all your travel needs are taken care of. We hope to be your go-to hotel again! Best, Scott, GM

"MR Kenneth Ellison"

3
Explorer659022, Escondido, California 23/01/2022

Location and service was very good. However, our room (138), picked up a lot of noise when a group of young men checked in about 11:00PM. Sounded like they were playing basketball. Also wen anyone took a shower or just turned on a faucet the sound of running pipe water was excessive.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western for your recent visit to Flagstaff. I am glad that you found our location convenient and service, good. That being said, I am sorry for the evening disruption. It can take a bit for guests to get settled into their rooms, and wind down from their arrival. If something like this happens again and does seem excessive, please don't hesitate to let the team know so we can quiet the source of the noise or seek another solution. If you do plan to visit again, feel free to give the hotel a call direct, and we can personalize your travel needs with a room placement on the upper floors. Thanks again and we look forward to welcoming you back! Best, Scott, GM

"Clean & Helpoful"

5
Barbara S, Cool, California 18/01/2022

The hotel was clean and easy to find. Breakfast buffet provided a variety of options. Staff was friendly and helpful. The enclosed pool was a nice addition to our stay. Train nearby, however, the noise was minimal.

"Oh my word..."

5
TravelingDonn, Raynham, Massachusetts 13/01/2022

Frankly, we were not expecting much from a budget hotel in a chain that we had never used before. Boy, were we surprised! The decor, the location, the cleanliness, the staff, the room! All of it was wonderful!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thank you so much for the recommendation. I am delighted to hear your expectations were greatly exceeded in all areas. We hope you will consider our Best Western your go-to hotel in Flagstaff! Safe travels! Best, Scott, GM

"Pleasant stay"

4
User 12/01/2022

Very nice hotel a bit dated but the rooms are comfortable and extremely clean. The breakfast was awesome a great variety of hot and cold dishes. Covid protocols were followed. Would definitely recommend a stay there.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier Inn & Suites for your recent visit to Flagstaff! We are honored to receive your recommendation and loyalty. Please consider our hotel your home away from home, and our team your personal concierge service for Northern Arizona. Wishing you safe travels in 2022! Best, Scott, GM

"Great stay!!"

5
Vhoover13, Kirtland, New Mexico 09/01/2022

This place is great!! The peeps who checked us in were awesome!! We were in a great area! There are trains that go by often but we never heard them and the breakfast in on point!! The pool looked great we just didn't feel like a dip but open year round!! Becca at the front desk was great in answering all my questions prearrival!! Definitely recommend staying here! We will again!!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks! We appreciate the vote of confidence in our team and property. Becca will be thrilled you remembered her. She is one of our shining stars! All of us at the Best Western look forward to your next stay. Feel free to call the front desk directly for reservations! Best, Scott, GM

"Clean, good lighting. Good price."

4
judithmP2612ZQ, Cheyenne, Wyoming 08/01/2022

The room was clean and well equipped. The lighting was very good and the bathroom was spacious. Breakfast was very busy. The staff was very helpful and friendly. Easy dining within a quarter mile. Rate was good.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for reviewing your stay at Best Western Pony Soldier Inn & Suites! We appreciate the many compliments including cleanliness, amenities and the complimentary breakfast. It sounds like your stay provided excellent value! Looking forward to welcoming you back to Best Western! Best, Scott, GM

"Great stay in flagstaff."

5
eliottwolfe, Hong Kong 06/01/2022

This is one of our favourite places to stay in flagstaff. The hotel is simple but it always seems to delight us, probably because it is simple and refreshing after a long drive from LA. We've been here three times the past year and we'll be back on the way through again soon.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
How great is this? Just awesome. Thanks so much for taking a moment to write a recommendation! It's encouraging to know we can delight guests who return again and again. Our hotel is known as a comfy home away from home with an eager to please staff, and that is just what we strive for. Your loyalty means a lot to us. All of us at the Best Western Pony Soldier Inn & Suites wish you a happy and healthy 2022! And feel free to call the front desk for reservations directly. We are here to serve you! Best, Scott, GM

"Good for an overnight, but older, near a train track and a highway"

4
Kevin K, Fort Collins, Colorado 23/12/2021

We stayed here with a pet. The hotel is older but well cared for. The staff are excellent. There is a train track just across the busy highway in front, so a room more to the back may be better. You can walk to nearby restaurants easily. Breakfast was fine but in another building across a parking lot - more interesting in winter during Covid (we carried plates back to our room).

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Holiday Greetings! Thank you for taking time to recommend Best Western Pony Soldier Inn & Suites. We are delighted that service, amenities and convenience were highlights. Please consider our hotel your and your furry family member's home away from home in Flagstaff. And be sure to book direct for our best rates and reservation services! Enjoy the season! Best, Scott, GM

"Family vacation"

4
Homer W, Vernon Hills 19/12/2021

The stay was alright. It's a little noisy as the hotel is on the main streets. Also the wall is a little too thin that I can hear noises from next door. Breakfast is above average compared to similar hotel chain.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Holiday greetings! Thank you for choosing Best Western Pony Soldier Inn & Suites for your recent Flagstaff stay. We are happy your overall experience was a positive one, and the complimentary breakfast was a highlight. We upgraded our breakfast a few years ago and it has become the most complimented amenity! Looking forward to welcoming you again. Feel free to give our front desk a call for customized reservations. We recognize that some guests are more sensitive to sound, and that will give us the opportunity to assign you a room in a quieter location. Thanks again and enjoy the season! Best, Scott, GM

"Train no bueno"

3
User 16/12/2021

Hotel and staff were great. Breakfast was amazing but the train every 15 to 20 minutes was unbearable. The staff at check in were fun and the breakfast was a full hot breakfast. Great choices too. The room was beyond our expectations but the train gave us no sleep.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for all the compliments. It is encouraging to know you felt welcomed by the team and enjoyed your breakfast. And I am sorry the train caused sleep disturbances. We recognize that not all guests are rail fans. Before your next stay, please reach out to the front desk for reservations. We have quieter locations in the back of the property. With customized reservations, we can then ensure all your needs are taken care of. Thanks again and all of us at the Best Western Pony Soldier Inn & Suites wish you a happy holiday season! Best, Scott, GM

"Great place to stay!"

5
User 15/12/2021

My husband and I absolutely loved this hotel. Extremely clean, nice room. Super comfy bed! Excellent hot breakfast. The hotel itself is very quaint. We would definitely recommend staying here. It's worth every penny!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Fantastic recommendation! It is wonderful to hear you had such a great experience here. Thanks for passing your thoughts to travel planners. We look forward to your next stay. Don't hesitate to reach out to my office if there is ever anything I can assist with. Until then, all of us at the Best Western Pony Soldier Inn & Suites wish you a happy holiday season! Best, Scott, GM

"Smelly and outdated"

2
jayshah98, Chino Hills, California 09/12/2021

The room had a bad odor and they would not even change my room when I complained. The room was very outdated. This hotel really needs to be renovated and brought up to BW standards especially for the amount they charge. There was no refrigerator or a microwave in the room. The breakfast was ok. They do serve a hot breakfast but choices are not that great. The lady during checkout was great and did apologize, so I don't think all of the staff is bad in customer service

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to not only meet but exceed guest expectations, and it's always disappointing to hear when we've been unable to. However, we do take guest feedback seriously and use it to consistently improve and insure we deliver our valued guests the most comfortable stay possible. From your description, it sounds like we were at capacity and not able to change your room. For that, I sincerely apologize. I will work with the team to determine a few things: how this happened, how we can respond in the future and how we can eliminate it from happening again. I hope you won't let this experience keep you from giving our Best Western another chance. There are many different rooms and types to choose from. Also, we have several projects for the property in the works! I am thankful you did enjoy your breakfast and felt cared for at check-out. Safe travels and we hope to welcome you again! Best, Scott, GM

"Amazing good hot breakfast"

5
yobish1, Los Altos, California 04/12/2021

Very nice Best Western in Flagstaff. The staff was very friendly and the room was clear. We used the indoor pool which was nice but a bit too much chlorine. The best part was the complimentary breakfast. The food was delicious!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for recommending the Best Western Pony Soldier Inn & Suites! Your highlights, friendliness and cleanliness are two things we do best! I am glad you enjoyed your breakfast as well. Please consider our hotel your Flagstaff home away from home. Enjoy the holiday season! Best, Scott, GM

"Medical trip"

5
bcopeland2021, Durango, Colorado 04/12/2021

Great room,comfortable bed and great accommodation for the disabled. The staff was friendly and courteous. Check in was quick and efficient. Breakfast was good as well! This is one of the Best Best Western hotels we've stayed in. I fully recommend it as an over all great experience!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking a moment to share your experience. It is so helpful to us. I am sure travel planners needing accommodations will find it inspiring. Sounds like you had a great stay starting with a friendly welcome, and good breakfast in the morning. We hope your trip was a success and that we will see you again! Enjoy the holiday season! Best, Scott, GM

"Will take my business elsewhere"

2
Marina G, Las Vegas, Nevada 03/12/2021

This is my second and last stay in this hotel. Just like last time, they are pushing this COVID policy that rooms are not serviced and no bedding is changed if you stay for 3 nights. I had to refresh my suite every day because when I explicitly asked for room refreshing, the front desk lady referred me to their COVID policy and invited me at the front desk to read the GM letter. It is unacceptable to pay $200 per night and when you ask for the maid to refresh the room, make the beds and clean the surfaces to get "Oh, we have COVID policy, do it yourself, we'll bring you towels and fresh trash liners, but we can't enter your room". Since COVID my family has stayed 110 nights in Europeans hotels, hostels, bed & breakfasts which do NOT charge $200 per night, but our rooms have always been serviced if we requested so. Also in Sept 2021 we stayed in BW Provo, UT and in Oct 2021 we stayed in BW San Diego, CA and every single day our suites were cleaned! And they charged around $150 per night.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western for your recent stay in flagstaff. We are sorry your experiences didn't live up to your expectations, or our reputation for exceptional hospitality. Your comments will be reviewed by our team at the next department meeting, to determine how we can better service guests. We have encountered some challenges as we try to emerge from the pandemic. However, for now we are doing our best with the situation. I stand by my team, some of which are still grieving lost loved ones at this time. If you would consider giving us another chance, please reach out to my office before you book your reservations. That way, we can discuss the situation in more detail, and listen to each other. It is disappointing to lose a valued loyal guest, but I understand if you need to stay elsewhere. Thank you again for choosing us and taking time to leave helpful feedback. Best, Scott, GM

"one night stay"

5
349dixiem, Arroyo Grande, California 26/11/2021

I really enjoyed the staff at the Pony Soldier Inn. They were very kind and helpful. The room was spacious and clean and most important a true ADA room, with easy access to our car. And they have an indoor pool!!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us. I appreciate the generous feedback. It is really helpful to note that your stay in our ADA room offered all you needed for comfort and convenience. I hope you enjoyed the pool too! Please consider us your home away from home in Flagstaff! Best, Scott, GM

"Overnight Stays & Exploring The City"

5
User 08/11/2021

We had multiple stays there @ the Pony Soldier in Oct & Nov 21. The staff was most helpful in getting us settled-in & for assistances we needed during our stay. The staff is friendly & don't mind putting up with questions that might seem trite or unnecessary. The morning buffet was well provided & if we thought we needed extra help the staff there was most helpful & courteous. The location on Historic Route 66 made it easy for us to find excellent places to eat & just visit; oh, the staff made several recommendations as to where, when, & what to eat. Our hats off to them. We will stay there again on our next trip to NM.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier as your go-to Flagstaff hotel. I'm very pleased to hear that from beginning to end, you enjoyed a positive lodging experiences with us. We look forward to seeing you again soon, and until then-- we hope you enjoy a wonderful autumn! Happy travels! Best, Scott, GM

"Will definitely stay again"

5
cha98trlblzr, El Mirage, Arizona 08/11/2021

Enjoyed our stay here. We booked the family suite and it was very spacious. The room was clean. The beds were comfortable. If you are a light sleeper the trains passing by might be an issue. We are not light sleepers so it wasn't a problem for us. The staff is very friendly and made sure we had everything we needed.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
So happy to hear that our family suite worked out so well for your trip! It's often the perfect solution to needing a little extra room to comfortably spread out after long hours along the road. We look forward to seeing you again the next time you're passing through, and we wish you continued and safe travels until then! Best, Scott, GM

"Wonderful"

5
brandichurch13, Muskogee, Oklahoma 02/11/2021

The staff here are absolutely wonderful. Rooms were clean and cozy. Breakfast had a lot of options. Convenient location. This happened to be an emergency trip due to my son being in a car accident and the staff was very kind and understanding to our situation. I'm very thankful for their kindness.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We were glad to help! Let us know if there is anything further we can do for you. All of us are wishing your family the best! Best, Scott, GM

"Great property"

5
morocco_traveller, Cedar City, Utah 01/11/2021

Older but very well maintained. The king suite with two bathrooms was the best. Breakfast was very good with a variety of choices. Front desk staff was excellent and kind. Well worth the price. Will stay again.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the five-star ratings! We appreciate the mentions of service, breakfast and good maintenance. We hope to welcome you again. And be sure to book direct with Best Western for the best reservation experience! Best, Scott, GM

"Flagstaff"

5
rwpresiosa, Las Vegas, Nevada 23/10/2021

Ladies at the front desk were very lovely and professional! Very efficient checking us in. Did not like the fact of getting breakfast in a different building, it was cold and we have little kids, highlights of the hotel, were the lovely ladies at the front desk.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the generous ratings, and mentioning the exceptional hospitality you experienced at the front desk! I will share your comments with the team. We look forward to welcoming you again! Best, Scott, GM

"Best Best Western"

5
momodesign2021, San Diego, California 13/10/2021

This BW is the nicest one I've ever stayed in, and the cleanest. BWPSI staff was friendly and attentive at checkin, got a gift bag of goodies for being a member, room was very clean, especially for pet friendly room. Decor was “meh” but at least not the ugly brown BW chain is known for. Nicely kept pet relief area (except for certain guests who think they don't have to pick up). One can hear other guests, but that's expected in older properties. I wasn't expecting much, but was very pleasantly surprised!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you again for the wonderful review; your compliments and feedback are truly appreciated. Everyone here at the Best Western Pony Soldier Inn & Suites takes great pride in making our guests stay an enjoyable and memorable experience. It was a pleasure to have you and your family (including your fur kids) as our guests. Your loyalty is appreciated! Best, Scott, GM

"Needs updating/remodel but pleasant stay"

4
Pam G, Graham, Washington 08/10/2021

For the price, this hotel was very old and outdated. The pillows were huge and very uncomfortable, we opted to use clothing for pillows over what the room had. Other than that, the room was clean, quiet, staff was friendly and helpful and the breakfast was good.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Thank you for taking time to share your experience. We are happy your stay was pleasant and you experienced the warm hospitality our team is known for. That being said, I am also noting your suggestions for improvement. We have invested heavily in the hotel in the few years leading up to the pandemic, and also have more planned in the coming twelve months. Thanks again for your helpful comments. While here, don't hesitate to ask the team for alternative pillows or anything else you might need. Looking forward to welcoming you back! Best, Scott, GM

"Heard that lonesome whistle blow"

2
Ken A, Avon, Indiana 04/10/2021

The desk clerk was friendly and helpful. We stayed here one night and this was the smallest room we experienced during our three week trip. There was no grab bar in shower. A dine-in breakfast was available with a mix of hot and cold items. We did not realize at check-in there was a railroad track across the street from the property. Not only was there a railroad track, but the track crossed a street. Everytime a train approached the crossing we heard that lonesome whistle blow.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier Inn & Suites. We appreciate your feedback and are sorry your room style didn't match your expectations. Our hotel was originally designed with rooms and suites to be able to offer accommodations to multiple traveler budgets. We hope to be able to offer you a suite or one of the larger traditional rooms next time. While most hotels in town were built on the tracks, especially those along Route 66 like us, we know not all guests are rail fans. Rooms farther in the back of the property are quieter. If you return, or if any travel planners have concerns about their stay, please feel free to reach out to the team. We would be happy to assist you with customized reservations. Thanks again and we do hope to welcome you back to our beautiful town! Best, Scott, GM

"Easy check in and check out"

5
User 04/10/2021

Friendly staff, ease of check in, breakfast was great! Facility is always clean, we have stayed there multiple times and will be back. The post COVID pandemic easing of restrictions allowed a more complete breakfast service for this stay in early October 2021 .

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Thank you for taking time to spread the word about the hospitality you received at our Best Western. We take a lot of pride in treating guests like old friends, and making sure a great breakfast is ready in the morning. I am thankful you had the chance to return to experience the full breakfast options. Until next time, safe travels. And if there is ever anything you need assistance with, feel free to reach out to my office. Best, Scott, GM

"Tiny toilet"

2
herringtonanne, Castle Rock, Colorado 02/10/2021

The toilet must have been 10 inches high. It was definitely child height. Front desk people told me it was built in 1960 and they were trying to update it. The person above me got up before dawn. I heard hid footsteps and all the boards squeaked ar each step. I also got to listen to the television in the next room all evening. For a 60 year old hotel it was clean. The breakfast included biscuits and gravy for their patrons

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our Best Western and taking time to leave feedback. I am sorry about that toilet. It is one of the last things that hasn't been changed. But, we are working on it! Give us a call direct next time your travels bring you so we can customize your reservations. With many different room configurations and locations, I am confident we can find the perfect room for you! Safe travels and enjoy the cozy season! Best, Scott, GM

"A great port in a storm!!!"

5
User 01/10/2021

Driving into Flagstaff from N. Ca. and finding this BW was so perfect. It was just starting to storm and the Pony Soldier Inn was well lit and easily accessible. Parking was a breeze and the lighting was very good

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We are glad you arrived safely! Thank you for staying and taking time to rate your experience. Please consider our Best Western your home away from home in Flagstaff! Best, Scott, GM

"Older, but clean property..."

4
lamphs, Damascus, Maryland 28/09/2021

This ain't the Ritz Carlton. This is an older property, but many of the properties in the area are older properties. And the few newer properties are considerably more expensive. That said, my room was clean, and that is what counts. Friendly front desk staff and an OK buffet breakfast. Also fresh coffee in the lobby 24/7. I'd given a 5*, but the shampoo and body wash pumps were empty in my room. This goes to attention to housekeeping detail. I had leftover stuff from a hotel stay earlier in the week, so not an issue for me per se. The TV remote did not have a 'sleep' function. Fairly rare for today's TV technology. I spent 50 nights in hotels in 2020 and another 50 nights so far this year. Can't remember the last time I had a remote without the sleep function.

"A Real Ripoff"

1
VeronicaSW, Green Valley 28/09/2021

We asked for an AARP discount and stated that all we needed was a queen bed. We didn't expect to be given a small, dark and old room with a child-sized toilet. We were charged $200 for the night. Outrageous! My husband is a gold member of BW and they gave us a member loyalty bag with 2 bottles of water and about 3 candies. Cheesy and Insulting. We've always preferred BW motels when we travel, but this was an awful experience.

"Friendly place to stay"

4
dtempleton48131, Twentynine Palms, California 25/09/2021

A little difficult to get to, off the beaten path from I-40. Staff were very friendly and helpful. Room was clean but small with odd shaped bathroom with sliding door. They have a fridge in the room, but no freezer section, no microwave in room

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for staying at the Best Western Pony Soldier Inn & Suites! I am happy your experience matched our intentions to provide warm and friendly hospitality. That is one of the best compliments for a hotelier! Next, I am sorry to hear your room was not exactly what you wanted. We do offer many different configurations, as well as suites. The hotel was designed with multiple budgets and family sizes in mind. If your travels bring you again, feel free to reach out to the front desk team for customized reservations. We will always be here to serve you. Enjoy the cozy season! Best, Scott, GM

"Old building across street from very noisy trsins"

1
User 20/09/2021

Obviously they have worked hard to upgrade and update facility but rooms are very small and freight trains run multiple timesaver hour all the time ( day and night). Front staff helpful and very friendly but not knowledgeable about area or their rewards program. No laundry facility and didn't know where there was a laundry mat in area. Not good value for money charged. Quite expensive

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us, and taking time to leave helpful feedback. We're happy to hear that you've experienced the warm hospitality were known for, and found our hotel updated. I am sorry there were some things not quite in order during your stay, though. First of all, we do have many other room types. When the hotel was designed, multiple travel budgets were in mind. If you plan to stay again, feel free to peruse our website to see all of our different rooms and suites options. Secondly, we do recognize that not all of our guests are rail fans. Flagstaff is historically a rail town along route 66. But, we did succeed in stopping the trains from tooting their horns at night. I'm sure that's not very comforting, but most of the hotels are built along the track. Feel free to have the team work with you to customize room reservations. That is the best advice we can offer. On our end, I will work with the team to determine corrections regarding information. We take a lot of pride in being able to give our guests all the information and amenities they need for an excellent stay. Thank you again for the helpful comments. We hope to have another opportunity to win your loyalty! Best, Scott, GM

"Home away from home"

4
TonyM164, Los Angeles, California 18/09/2021

A generous, helpful staff who keep a clean establishment who are ready to help with tour ideas, booking for the Grand Canyon tours, and other adventures. One recommendation is to ask for a room away from the front where the railroad tracks are located. The trains are few and far between in the eve however, the trains still can be heard from the front upstairs rooms.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to help travel planners! We appreciate your excellent ratings of our Best Western and are delighted you experienced our signature hometown service. The team does love to play host and concierge! And for anyone reading, feel free to call us direct for assistance with planning your stay. We hope Flagstaff will be one your itinerary again soon! Best, Scott, GM

"wonderful"

5
macleanjb2021, Yuma, Arizona 17/09/2021

Hotel does not have outside entrances which we like in order to take our dog out so they gave us a room next to the entrance and close to dog walk. We also need a handicap room. Front desk was very accommodating.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the excellent ratings and generous compliments on the service you received. The front desk takes pride in treating our guests like friends, and making sure you have everything you need for a great experience. I look forward to sharing you kind regards with them. Best wishes for a lovely fall season! Best, Scott, GM

"Best Western Pony Soldier Inn & Suites Flagstaff, AZ"

5
C2319MXrobertl, Miami, Florida 15/09/2021

Great location and very friendly staff. The breakfast selection was one of the best motel breakfasts ever. Do not miss the sausage grave with the hatch chilies, absolutely the best! Worth the extra cost to have the King suite since we were staying for several days to explore the area including the Grand Canyon and Sedona. Truly enjoyed ourselves and will come back next time we are in the area.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier Inn & Suites as the basecamp for your Northern Arizona adventures! We are delighted you enjoyed the complimentary breakfast and your suite. The gravy is part of our Southwest flair! And how about the beautiful drives from Flagstaff to Sedona and the Grand Canyon? It sounds like our central location was perfect for you. We look forward to welcoming you back the next time adventure calls. And remember to book direct for our best rates! Best, Scott, GM

"Filthy"

1
User 13/09/2021

Dirty dirty rooms needs hot steamed cleaned badly-floors filthy didn't even want our dog on it or eat of it . Sinks did not drain ,was put in a handicap room when we reserved a king suite. Woke up early just to get out of there $239.00 wasted

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It's always disappointing to hear we've missed the mark and have noted your suggestions for improvement. I regret we were unable to work towards a resolution while you were with us. When a guest is unhappy with the room, our first choice is offer an alternative when occupancy levels allow us to. Depending on the where you made your reservation, room style is a request. We work hard to accommodate these, but it depends on several factors. Please give a call directly when booking next time so that we can insure you're in the best room for your specific needs while traveling, and I'm certain we can turn this around to provide the restful night Best Western Pony Soldier is known for. Until then, we wish you continued and safe travels! Sincerely, Scott, GM

"King suite at the Pony Soldier"

4
stephank391, Tucson, Arizona 09/09/2021

Room was clean and quiet. Bed very comfortable and the extra room with the suite makes for a more enjoyable stay. Breakfast could be better but was plentiful and filling. All services were working good internet connection.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for spending a moment letting others know you had a good stay. It sounds like the experience was smooth, with a comfortable, restful sleep. And, just as an FYI, we are still tweaking the breakfast menu as we emerge from the pandemic. We have gotten good feedback overall, but isn't there always room for improvement? In that vein, I appreciate the comments. We look forward to welcoming you back to Flagstaff. Remember, book direct for the best rates and reservations services. Best, Scott, GM

"Nice room"

4
dalgal32, Phoenix, Arizona 31/08/2021

We got a king suite and it was nice to have two bathrooms, a sitting area with TV as well as a TV in the bed area. Breakfast was good with many options. It was a little pricey, but for the area, I guess it was average price. Room was clean. Staff was nice.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to review your recent stay in one of our suites. The two bathrooms are a huge hit with many of our guests traveling with companions. I'm glad it worked out so well for a relaxing night. Looking forward to seeing you again next time. For the best rates we offer, please book direct with Best Western. We are careful to remain sharply competitive with comparable hotels, but I am sure you know that rates change with the seasons. Let me know if I can help. Thanks again! Best, Scott, GM

"Flagstaff hotel"

5
User 29/08/2021

We have stayed at this best western before and it continues to be a great spot! The staff are all super friendly and accommodating. The location is a close drive to downtown and one of our favorite grab and go coffee places, Wicked.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty and generous recommendation. We sincerely enjoy having you as a guest! Also, great tip for Wicked AZ Coffee. Looking forward to welcoming you again. Don't hesitate to reach out to my office if there is ever anything I can assist with. Best, Scott, GM

"A great hotel on Route 66"

5
marion_at_TDH, Mesa, Arizona 18/08/2021

The Pony Soldier Inn definitely exceeded my expectations for a Best Western hotel. The front desk staff were quick, friendly and competent. I've never had a better check in experience. The room was clean and comfortable. The breakfast was hot and tasty, with green chile sausage gravy for your buscuits. I'll be staying here again.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thanks so much for giving kudos to our team for providing a smooth check-in experience. It also sounds like everything from your room to the complimentary breakfast highlighted your stay. We are honored to have won your loyalty by offering exceptional hospitality. That is what Best Western Pony Soldier Inn & Suites is known for! Safe travels until next time. And remember, the best rates are always found when booking directly. Feel free to call the hotel front desk for reservation services! Best, Scott, GM

"Wonderful Place to Stay!"

5
User 17/08/2021

This place has a great design, wonderful amenities, and is in the perfect area -- lots of stores, shops, and vistas nearby. Stayed here before hiking up at Snowbowl, got plenty of good sleep (which we all know can be difficult at hotels) thanks to their comfy beds and silky soft sheets. Complimentary breakfast is legit, even during the pandemy so that is extra nice too. Employees were kind and upbeat.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the kind sentiments, and many compliments! We are happy your evening with us provided plenty of rest, and a complimentary breakfast to get your day of hiking started. Please consider Best Western Pony Soldier Inn & Suites your home away from home in Flagstaff! Best, Scott, GM

"A restful 2 nights on a raod trip"

4
MrsDway, Baltimore, Maryland 09/08/2021

We spent two nights here in July 2021 as part of a 3 week road trip. Just about every hotel we stayed in on this trip showed signs of being affected by the COVID shut downs and loss of business. This one was no different, in that some areas did seem in need of an update, especially considering this was a bit pricier than other hotels in the area. They were also dealing with some flooding in the middle hallway area by the ice machines due to flashfloods. But notably, they were dealing with the water, not ignoring it. However, the room was very clean, despite being a pet friendly one (sometimes it is clear when a motel has a different standard of cleanliness for the pet rooms!), the beds were comfortable, and the front staff was wonderful and friendly. Also, it was very convenient to heading up to Grand Canyon. Based on our experience, I would stay here again, but ask for the 2nd floor as the first floor rooms are very noisy from the people upstairs, The floors seem to not only have thin carpeting, they also squeek like floorboards, and unfortunately one night our neighbors upstairs were up and moving late into the night.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. Despite some challenges, I am glad you enjoyed your room, found the beds comfortable and the team responsive. I am glad you mentioned how convenient we are located in proximity to the Grand Canyon. Many make it a day trip from Flagstaff. There are many geological and historical sites a short drive from us! Your loyalty is a gift, and we look forward to welcoming you again. Don't hesitate to call the hotel direct for your reservations. The team would be happy to act as your personal concierge, for dining and activities recommendations. Best, Scott, GM

"Stay at the Williams Best Western Plus instead!"

2
Michelle A, Whittier, United States 02/08/2021

This was our last stay at a Best Western on our Great American Road Trip. We stayed at 7 other BWs along the way and this was the smallest room, and almost the most expensive hotel of the trip. The property is old and it shows, including the paper thin walls & ceiling. Thankfully the adults on the 2nd floor got the kids to bed before midnight. The bathroom was not particularly clean, which is always yucky. The train tracks are across the street from the front of the building, and there are a lot of noisy trains all day and into the evening. Our room was in the back of the hotel, however, so we could only hear it when sitting on the outdoor patio-- which was truly the saving grace of this place. Nice patio tables & chairs between the pool (indoor) and the breakfast room, where we had some drinks in the evening and breakfast the next morning with Fido by our sides. Honestly, bite the bullet and drive the extra 40 minutes (westbound) to the Williams Best Western Plus--for $50 more you will get a really quality hotel!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! As much as we want to be the perfect hotel for everyone, we know that no hotel can be all things to all guests. Different travelers value different things. My apologies for our inability to exceed expectations. Most choose our hotel because they want a cozy home away from home in Flagstaff and an eager to please staff. We do have larger room options for those that need more room to stretch out. Although summer is the high season here in Flagstaff, our prices are in line with comparable properties. If you decide to visit again, please call direct so we can find the perfect room to suit your travel needs. One our end, we have noted your suggestions for improvement. As we emerge from the pandemic, you can be assured we are proceeding with several improvement projects. Despite your overall dissatisfaction, I am glad you enjoyed relaxing on the patio area with your pup. Safe travels! Best, Scott, GM

"Do not stay at this hotel!!"

1
Peter T, Palm Springs, California 02/08/2021

Noisy, not clean, overcrowded...depressing, tired decor. Extremely overpriced...at the level of gouging Staff was as helpful as they could be given the conditions under which they had to work. My room was both dingy and dirty looking.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While it sounds like you enjoyed the welcoming environment of our friendly staff, there also seems to be a few things we could improve on in your experience. We are currently in the process of several post-pandemic updates, and hiring more team members. In the meantime, we will use your comments to make immediate corrections. If your plans call for another stay in Flagstaff, we hope to have another chance to fulfill all your Best Western expectations. Please give our front desk a call directly when booking next time so that we can help to personalize your experience overall and ensure that you're in the room best suited to your particular needs while traveling. We look forward to hearing from you and until then, we wish you continued and safe travels! Best, Scott, GM

"Worn out Best Western"

1
User 30/07/2021

This place needs a major facelift. Rooms are gross and dirty, beds are terrible and worn out. Stay away. This hotel Is in historic Route 66, but not in a good area. Very little services or restaurants in the area.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western for your recent stay in flagstaff. We are sorry your experiences didn't live up to expectations, or our reputation for exceptional hospitality. We are definitely not a full-service hotel, but attract those looking for a comfy home away from home with an eager to please staff. For Flagstaff dining, activities and other services needed, our team would be delighted to act as your personal concierge. We don't just work here, we live here too. There actually are quite a few restaurants right near us, or just a few minutes drive away. Please accept my apologies if we fell short of giving you all the information you needed. In addition, we have noted your suggestions for improvement and they will be reviewed as we plan our post-pandemic hotel projects. Upon return, I sincerely hope we'll have another opportunity to win your loyalty! Best, Scott, GM

"Great place to stay"

5
kittykatt3710, Homeland, California 29/07/2021

Tons of breakfast options and plenty of each option available, even at 8-8:30 am. The room was very clean. Bed felt amazing. The young guy working the front desk was amazing. Very polite and had a great sense of humor even though he was experiencing some technical difficulties. I very much enjoyed my experience here and would recommend it to anyone staying in the flagstaff area!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Pony Soldier for your recent Flagstaff stay. I'm always thankful to hear details of my guest's stay. It's like having an extra set of eyes on the hotel. Our staff really does go the extra mile to insure that each of our guests that walk through the front door feel welcome and we try our best to meet each individual traveler's needs with a smile. I will share your comments with the front desk as well. Looking forward to welcoming you back. Let me know if I can ever assist with anything! Best, Scott, GM

"Wonderful stay!"

5
becnron, Holmen, Wisconsin 28/07/2021

After a long day this was a great place to stay the night. Faith, the front desk lady was wonderful, the pool and hot tub were nice and family friendly. Breakfast and the breakfast area was very well laid out.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for giving Pony Soldier a great rating. It takes time to write reviews and we always appreciate the feedback. It sounds like the hot tub/pool area, breakfast and service were highlights. Faith will be delighted to receive your kind words. We hope you'll stay again the next time you're traveling through Flagstaff. Enjoy the rest of your summer! Best, Scott, GM

"Pony Soldier Inn at Flagstaff"

5
Delbert C, Paso Robles, United States 21/07/2021

The motel is very nice and attractive. The lobby had coffee for guests as well as a business computer. Train noise was significant until about 8:30 in the evening. Nice pool and outstanding breakfast area.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow-- thank you for writing such a positive review! We do put a lot of care and pride into our beloved Best Western Pony Soldier and it's nice to know that you appreciate the updates we've made to the rooms and room amenities. I am glad you enjoyed the breakfast building. We have recently began offering the full complimentary breakfast, and it has been a sure hit with guests. We hope to see you again the next time you're in the area and in the meantime, have an amazing summer! Best, Scott, GM

"Pleased with our stay!"

5
bigphilcf, Victorville, California 20/07/2021

The staff was very pleasant, attentive, friendly and professional. There was a problem with our billing but it was promptly attended to. The room was very clean and the bed was comfortable. We were served a delicious hot breakfast and not a grab and go. We will definitely stay again if we're in the area!!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your stay and for taking time to write such a glowing review. It means a lot that the sentiment our staff holds in showing exceptional hospitality to our guests is something that carries through-- so I'm thrilled to hear that it has. All of us look forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Best, Scott, GM

"Excellent service when we really needed it"

4
TehachapiWarren, Tehachapi, California 16/07/2021

We arrived at 10:30 after fighting traffic most of the way, so it was really appreciated by me to be checked in so efficiently, and receive an upgrade to a suite in the back of the hotel as well. I ended up on a couch bed but didn't mind because it was comfortable enough and their cable had the Golf channel so I could watch the British Open early the next morning before a bountiful breakfast. A very good experience overall.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you. I appreciate the vote of confidence for the hotel and service you received. We have a great team here, and always hire people that genuinely care. It is a talent! Sounds like your suite offered the relaxation you needed, and the complimentary breakfast got the morning started right. Please consider our hotel your go-to place in Flagstaff. Safe travels until we welcome you again! Best, Scott, GM

"Great stay in Flagstaff…go figure"

5
warrenbruin, Tehachapi, California 15/07/2021

We got there quite late, after they had called my wife (who wasn't traveling with us!) to inquire about our whereabouts (I called them back and told them that we were delayed because my brother was a “handicapped” driver, and they actually gave us a handicapped accessible room because I made a joke). When we finally arrived they were totally ready for us and all I had to do was sign a couple places and write a license plate number; they upgraded us to a suite in the back (exactly what I was hoping for). Even though I had to sleep on a couch bed I didn't mind because we had two bathrooms and the Golf channel so I could watch the British Open early in the morning. There was a dog area right outside our room, and the morning breakfast was outstanding. I felt like a VIP the whole time.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! We're delighted to hear you and your group experienced the signature warm hospitality that our Best Western is known for. I will share your generous (and funny) review at our next meeting. The family suite is very comfortable, as most are not used to having two bathrooms when traveling. In addition, we have recently been able to offer our full breakfast again. The positive feedback is really helpful. Thank you for the recommendation and excellent ratings! All of us at the Best Western Pony Soldier Inn & Suites look forward to welcoming you back to Flagstaff. Let me know if there is ever anything I can help with. Best, Scott, GM

"Great Location for Passing Thru Flagstaff"

5
MissDaisyClover, Indian Wells, California 15/07/2021

My last night on the road. Was going to push through to California but was overcome with fatigue as the sun was setting over Route 66 in Flagstaff. I decided to find a place to sleep and finish the trip refreshed in the morning. Where to stay? I saw the friendly fiberglass pony in front of the Best Western Pony Inn & Suites and pulled into the parking lot. Friendly and professional desk clerks told me there was vacancy and promptly checked me in. Clean, updated room. Helpful staff. Breakfast in the morning. Very very good.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thank you so much for sharing the story of how you found us and how your stay was. We are honored by your generous review and recommendation. The team takes so much pride in treating our guests like friends, and making sure the property to clean and fresh. I am glad you enjoyed the complimentary breakfast as well. As we emerge from the pandemic, we have been upgraded it to our full breakfast offering. Looking forward to welcoming you again. Let me know if there is ever anything you need while here. Best, Scott, GM

"Great stay near Grand Canyon!!"

5
brianbX5199FR, Paducah, Kentucky 01/07/2021

My family and I really enjoyed our stay at the Best Western Pony Soldier Inn. We were upgraded to a larger room upon check-in. This allowed us to spread out some more. This hotel had long hallways. The hotel was very quiet. Free coffee and tea in the lobby. The breakfast area was in a separate building. Breakfast was very good and got our day going well. We liked that the hotel was very close to Grand zcanuon (<2 hours). There is periodic train traffic right across the street but it never bothered us.. Flagstaff climate was very cool compared with Phoenix and Tucson. Nice town.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to recommend the Best Western Pony Soldier Inn & Suites. It was our pleasure to provide quality accommodations and amenities. The complimentary has consistently been our most complimented amenity. It is also nice to hear your appreciation for Flagstaff. It is a very friendly town! We look forward to welcoming you again. Don't hesitate to call the front desk directly for custom reservations. Until then, we wish you safe travels! Best, Scott, GM

"Great Family stay"

5
MarvMitchell, Richmond, Texas 25/06/2021

Loved this place. The pool was awesome and the breakfast was to. The staff is attentive and for a family we recommend this place. No loud noises and the rooms are very clean. Location is also a plus. When you get there tell Scott we said “hey”. Lol. Scott is the GM.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks! I really appreciate the thumbs-up for the pool, breakfast, service and cleanliness. We have a caring team here, and I give them the credit for working hard to offer a comfortable experience for your family. All of us look forward to welcoming you back. And don't hesitate to reach out to my office if I can ever be of assistance... or just to say 'hey'! Best, Scott, GM

"Nice"

4
Jeannine T, Pagosa Springs, Colorado 24/06/2021

Nice hotel with comfortable rooms. Very friendly staff , And a great location, although there is a bit of train noise. It is on Route 66, so a pretty congested area. However, the hotel is old and needs to be remodeled on the inside

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you Jeannine! I am so pleased to hear you enjoyed your stay. The team here is wonderful, and genuinely cares about guests. I believe that makes all the difference. Your improvement suggestions are helpful too. All of us look forward to your return! Best, Scott, GM

"Reliably good hotel on the east side of Flagstaff"

5
Buzzhombre, Sacramento, California 15/06/2021

I've stayed at this hotel several times, and it still provides a good quality experience. The rooms are comfortable and spacious, with all the usual amenities for a mid-range hotel. It is located across from the busy BNSF railroad, but the soundproofing is good, so there's very little train noise. Even with COVID-19 restrictions, the breakfast buffet was good, offering a variety of selections in a very large room with lots of tables.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western Pony Soldier Inn & Suites! I sincerely appreciate the recommendation of our hotel for comfort and amenities. Looking forward to welcoming you again. Don't hesitate to reach out to my office if there is ever anything I can assist with. Safe travels! Best, Scott, GM

"Where does all the money go?"

1
User 10/06/2021

This is an old run down hotel that does not meet the Best Western Standard! Given the price they charge, the condition of the hotel and the limited quantity and poor quality of the amenities.....I can't help to wonder where all the money goes.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your review. When guests are not happy, we aren't either. Most of our guests stay with us because they want a comfy home away from home with warm service. We have invested heavily in the hotel over the last few years, and we have more improvements on the books for 2021. Regarding pricing, we carefully price rooms to be competitive with area hotels, but that can change with the seasons, events or conditions. I hope you were able to discuss your stay with a team member. Although we have been full or nearly full this season, we make every effort to ensure guests are happy with their room choice. If your plans call for another visit to Flagstaff, feel free to call the front desk directly for reservations. That way, you can explore all the rooms types and locations ahead of time, while getting the benefits of booking direct. Thank you again for giving us this chance to respond to your concerns, and work to improve our services. Safe travels! Best, Scott, GM

"Won't stay here again!"

2
malber12021, Quartz Hill, California 10/06/2021

This motel needs ALOT of work (upgrades). Motel staff was nice enough, but the rooms are antiquated. Carpet and decor are very old and worn. Bathrooms were clean but not completely functional. I won't be staying here again.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to provide each guest that comes through our front door with an exceptional hospitality experience, and it's with regret from our end to hear that's not the impression you received. While glad you felt cared for by the team here, I'm sorry to hear that your room didn't suit your preferences. However, we would love the opportunity to turn this experience around. Please give us a call the next time you are traveling to Flagstaff, and our front desk will be happy to discuss all room types with you to insure we get you into the one that best suits your specific travel needs. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Modest Property"

3
galvw, Bullhead City, Arizona 07/06/2021

Older appearing buildings located right on HWY 66 so noise is a factor. Nearby train tracks contribute noise. Acceptable but nothing special for a Best Western, especially at the high price. Perhaps an odd objection as the toilet belonged in a preschool bathroom. Uncomfortably low. To give an idea the toilet seat was lower than the edge of the bath tub. Had to laugh but it was the lowest commode I've ever seen. Nearly like the situation one would find in the Middle East.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying at Best Western Pony Soldier Inn & Suites! If you plan another visit, don't hesitate to call the front desk directly for customized room selections. We offer several different configurations! Also, we do recognize that some guests love the trains, but some don't. The rooms father back from the road are quieter. Looking forward to welcoming you back. Until then, we wish you safe and happy travels! Best, Scott, GM

"Great Location on Route 66"

4
missmeg2021, Indian Wells, California 05/06/2021

Pulled into the parking lot without a reservation and was immediately accommodated by friendly desk staff. Location is perfect for coming and going on a cross country trip. Rooms are clean and comfortable. Price was fair.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for stopping at our Best Western for the night. We 100% agree that the combination of our location and amenities, make us a great choice for those passing through. I appreciate the mentions of cleanliness, comfort and value. Looking forward to welcoming you again. And remember to book direct for the best rates and reservation services! Best, Scott, GM

"Great location, very clean"

5
ddjohnson975, Santa Paula, California 03/06/2021

This hotel is older and on Route 66 but it has been kept up really well. The beds and pillows are very comfortable. This is my second stay here within a month and I would come back again. It is also close to many restaurants.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting our location on Route 66! We are honored to have won your loyalty. Please don't hesitate to reach out to my office if there is ever anything I can assist with. I sincerely appreciate your wonderful rating and review! Best, Scott, GM

"Flagstaff bday for sis"

5
Jessica B, Seattle, Washington 31/05/2021

Latavia was so very knowledgeable about the dog friendly restaurants in town. She also went above and beyond ensuring that I was happy with the location of our room. Jen in housekeeping was a lifesaver by noticing that we had left a cellphone in the room and finding us in the parking lot to return it. Martin was very helpful in getting the spa to work. Excellent trip Excellent service.

"Old and smelly"

1
susanbI829DX, Santa Clarita, California 26/05/2021

This location needs a complete over-haul. The furniture, curtains, flooring, toilets, TV and mini fridge (no freezer) need an update. Everything is outdated and smells of stale cigarette and disinfectant. Everything we owned stunk after our stay And, we paid $500 to stay 1 night because the hotel would not refund the 2nd night. We couldn't get out of there fast enough.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings and thank you for your stay. We are sorry to see your satisfaction has slipped by past check-out, and we were unable to turn the experience around while you were still here. Nevertheless, we take all feedback as the direction for improvement and consider criticism valuable. Most of our guests choose us because they are the type of travelers who prefer to be in a cozy home away from home with an eager to please staff. Although not a brand-new hotel, over the last couple years we have updated many interior and exterior features and have scheduled improvements for this year. We hope you will visit again next time and give us another chance to win your loyalty. We have many different room styles, and I am sure we can accommodate your travel needs. Thank you again for taking time to share your experience which gave us the opportunity to respond. Safe travels! Best, Scott, GM

"Nice hotel . Close to sights ."

4
knewks, Conshohocken, Pennsylvania 26/05/2021

Have stayed at many Best Western hotels across our country. The Pony Soldier Inn was clean, well appointed, the staff was friendly and helpful . The location was convenient for visiting the various attractions of N Arizona . Time to return to normalcy as regards to breakfast has come .

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western! We appreciate your mentions of cleanliness and the warm service you received from our wonderful team. I am also happy to hear you found our location in Flagstaff convenient to attractions. For those planning a visit, some great sights include Sunset Crater, Walnut canyon and of course, the Grand Canyon. All of us are looking forward to your return. Don't hesitate to reach out to my office if there is ever anything I can help with. Safe travels! Best, Scott, GM

"Mattress in poor condition, Room condition poor"

3
Sightseer53843164375, Santa Fe, New Mexico 17/05/2021

Mattress was lumpy and in poor condition causing back pain. Toilet also had issues. The pressure for flushing was not up to standard. The train track is next to the hotel. The train traffic is busy night and day. If you are looking for sound sleep, this hotel is not a good choice.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to share your valued feedback and perspective with us. We truly regret if we failed to live up to your expectations in any area of your stay. It is constructive feedback, such as yours, that really help us get a clear perspective of the areas we need to improve. We can assure you that your concerns have been noted and will be shared with the head of our housekeeping department. Regarding the trains, we recognize that some people prefer quieter room locations and we will always make an effort to accommodate. If you are planning another visit, feel free to give my office a call. I will assign a team member to personalize your reservations and manage your experience. Thank you for taking the time to address these issues and we hope to welcome you back again. Happy spring travels! Best, Scott, GM

"Good Hotel in Flagstaff"

3
RattlesnakeCharlie, Los Alamos, New Mexico 17/05/2021

Nice hotel, not new but kept updated. Entire place was clean. Actually had a hot breakfast although the sausage patties and cheese omelets were individually wrapped in foil. Full access to juice, cereal, coffee, fruit, and pastries (individually wrapped. All staff practiced good covid actions. Average price for a room in Flagstaff in May.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to share your experience. We're delighted to hear the warm acknowledgement of our team's efforts in providing a clean and welcoming stay, and the excellent value received. Please consider Best Western Pony Soldier your home away from home in Flagstaff! Best, Scott, GM

"Nice propertya"

4
Charles G, San Francisco, United States 16/05/2021

Of three BWs we stayed in during a trip to N. AZ, this was the most expensive by far but not the nicest. It was perfectly adequate and the staff were very friendly and helpful, including offering a free upgrade to a suite. The suite was two regular sized rooms converted into one big room by removing part of a wall so no privacy between the bedroom and living room, but there were 2 bathrooms. The breakfast room was gigantic and adjacent to an enclosed pool area but the breakfast was very sparse compared to other BWs. The property is located on historic Rt. 66 about a ten minute drive to downtown Flagstaff and pretty convenient to dining and shopping.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We always love to read when our location to the nearby attractions works out so well for a guest's stay. There are many great restaurants in Flagstaff, and the mall is also close to us. Thank you for describing your overall impressions and taking time to leave a great rating. It sounds like you had an overall great stay with us including experiencing the warm welcome we are known for! Regarding rates, we are careful to remain sharply competitive with area hotels, but they do fluctuate with the seasons and events. To ensure you get our best rates, always book direct. That being said, you can also call the front desk for assistance. We hope you will consider Pony Soldier Inn & Suites as your go-to hotel when in the area. Safe travels! Best, Scott, GM

"Fantastic"

5
K8278TRcynthiar, Weatherford, Texas 15/05/2021

Love this place, the room was great- seperate living room from the bed room, 2 tv's 2 full bathrooms. Comfortable king bed. We would for sure stay here again. Friendly customer service. It is an older bw but very well kept with good sized rooms that are super clean plenty of room almost like a small apartment with 2 good a/c units one in bedroom one in living room

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to leave feedback regarding your recent stay with us. I'm very happy to hear that we provided a welcoming, comfortable experience in beautiful Flagstaff! The family suite is definitely a guest favorite with all of the extra room to stretch out! Your loyalty is sincerely appreciated. Don't hesitate to reach out to my office if I can ever be of assistance during future visits. All of us at the Best Western Pony Soldier Inn & Suites look forward to welcoming you back! Best, Scott, GM

"Good Breakfast, Nice Room, Poor Cleaning"

4
Adventurer251266, West Alexandria, Ohio 27/04/2021

Really Nice Breakfast Service. Staff is friendly. Location is great. Close to National parks and Monuments. Cleaning in rooms however is less than desirable. Our bathroom and beds weren't cleaned well at all.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for recommending Best Western Pony Soldier Inn & Suites for a great breakfast, friendly hometown service and our location near some of the most beautiful sites in the US. We're glad you chose us as your go-to hotel in Flagstaff. The feedback about your room is also appreciated and gives us an opportunity to improve. If you plan another visit, please don't hesitate to reach out to the front desk if there is ever anything we can do to enhance your experience. When there is a concern, we will get to work looking for a solution to get you back onto the comfortable hospitality we are known for. Feel free to reach out to my office if there is anything I can ever assist with. Happy spring travels! Best, Scott, GM

"Great Location for surrounding destinations!"

4
Mavrick71, Arizona 26/04/2021

This hotel is a good spot for surrounding sight seeing, Meteor Crater, Walnut Canyon, Sunset Crater, etc . Due to Covid they did a very good job on handling guest and breakfast. Its not completely your normal breakfast but still satisfying. The hotel was clean and the staff very friendly. I have been to a lot of Best Westerns and for me the hotel room was a little small but overall the price was worth it. Enjoy!!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for reviewing your stay. Sounds like the combination of our location, amenities and warm service added up to a satisfying experience. Even while following all covid-19 procedures, the breakfast has still been our most complimented amenity. I am glad you found it a good way to start the day's adventures. The craters and Walnut Canyon sometimes take a back seat to the Grand Canyon, but they are excellent sightseeing choices. For those that may be planning a trip, feel free to contact our front desk team for more information about the many local geological and archaeological sites. Wupakti National Monument is also a guest favorite. For the Grand Canyon and all these adventures, Flagstaff makes a fantastic central home base. Again, thank you very much for taking time to recommend our Best Western. Don't hesitate to reach out to my office if there is ever anything I can assist with. We look forward to welcoming you back! Best, Scott, GM

"It's a dump"

1
AngelaColumbus_OH, Columbus, OH 26/04/2021

Very much in need of an update, and WAY overpriced. I'm happy to pay $170-$200 for a nice Best Western, but this was not up to standard. It was clean though. But the physical hotel & furniture were very shabby

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our hotel for your recent Flagstaff visit. We appreciate the feedback and are glad to know you arrived to a clean room. That being said, I apologize for not fulfilling all your Best Western expectations. We have some major improvements on the schedule, which should take care of the any issues that gave you a lukewarm impression. Before your next visit, please give us a call so we can ensure you a more satisfying stay. You will get the best rates, and be able to customize your room selections. While our rates are sharply competitive with area hotels, they can fluctuate with the seasons and special events. We always recommend our guests book direct with Best Western. Thank you again for reaching out which gave me the opportunity to respond. Safe travels! Best, Scott, GM

"Great Stay and friendly staff"

5
eliottwolfe, Hong Kong 18/04/2021

This is our favourite place to stay in Flagstaff. The hotel is not fancy, but is comfortable and we've always enjoyed it here. It's next to a train line if that bothers you, but they don't blow their horns when rolling through town it didn't bother us at all (and we got some train spotting in as well!) We'd definitely stay again.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Welcome rail fans! The train culture here is such a huge part of Route 66 history. Thank you for sharing about train spotting and the things that mean the most when you stay with us. I am grateful our Best Western has your loyalty as your go-to hotel in Flagstaff. Don't hesitate to reach out to my office if there is ever anything you need assistance with. We're here to serve you! Wishing you happy spring travels! Best, Scott, GM

"Great Staff!"

5
MusicalMamaUSA, USA 10/04/2021

A great stop on the way to the Grand Canyon. Exceptionally clean and every person there was so friendly and helpful. Located on Route 66 and close to restaurants and not too far from the old town if you want to explore. Great value and everything you need!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're your friendly hotel on Route 66! Everyone here at the Best Western Pony Soldier Inn takes great pride in making our guests stay an enjoyable and memorable experience. Flagstaff is an excellent basecamp location for trips to the Grand Canyon. There are more services, restaurants and things to do. It was a pleasure to have you as our guest and we hope to see you again in the near future. Best Sure to book direct for our best rates and reservations services. Until then, safe travels! Best, Scott, GM

"Quick and easy stay next to the trains...."

4
Pootunui, Kauai, Hawaii 07/04/2021

Quick, easy checkin, outdated and worn room. No views. Clean. Noisy trains all night, thin walls. But, convenient for passing through. Good restaurants nearby. If passing through, would stay here again.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier Inn & Suites. We really appreciate the recommendation for those looking for a clean room at a convenient location in Flagstaff. There isn't a much better compliment for a general manager than hearing a guest would choose us again! If you book direct with us, you can request a room further back from the road. Feel free to call the front desk for personalized reservations, and local information/recommendations. We're here to serve you! Safe travels until next time. You'll also be happy to note we have some hotel updates on the books for this year. Best, Scott, GM

"Best deal of the trip"

5
Dan H, San Diego, United States 03/04/2021

Pony Soldier has been our go to stop in Flagstaff for a number of years. Right on Route 66 and a short drive from your choice of interesting places to eat. A quick glance at the map tells you it is close to the railroads, but we hardly heard them, just a soft rolling murmur as soothing as a happy cat's purr.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the high-marks and for going out of your way to share your experience, more and more of our guests have been saying they've relied on our guests experience when choosing to stay with us. I sincerely appreciate the vote of confidence and your loyalty! Safe travels until we welcome you back! Best, Scott, GM

"Love. Love. Love."

5
High Heeled R, Texas Gulf Coast, Texas 02/04/2021

I am absolutely in love with this property and the staff. The girls that checked me in were as bright as sunshine and my room was so wonderful; I just really enjoyed the tree outside of my room's window and the very accommodating breakfast; the young man hosting the breakfast was so polite - perfect for sensitive morning people! Enjoyed the coffee and pancakes a lot. I slept the best I had on my whole road trip while I was at the Pony Soldier. Thank you!

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your review! It's important to us that our guests arrive into a welcoming environment as we know how important a friendly face can be at the end of a long day of travel. I'm glad that's the sentiment you took from us as well and I look forward to sharing your compliments with the team. We aim to make staying easy and welcoming! Look forward to seeing you again soon. Happy travels! Best, Scott, GM

"No sleep for us."

1
Kitkat700, Ammon, Idaho 02/04/2021

No microwaves in the room. Was told to use Lobby microwave. Not a good idea with COVID. The room was not cleaned to our satisfaction. Looked like it hadn't been vacuumed. Wiped room down to make sure it was sanitized. Mattress had a huge hole in it and the bed was very uncomfortable.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We appreciate you choosing Pony Soldier Inn & Suites for your recent stay in Flagstaff. My apologies for the inconvenience with the microwave. It is sanitized daily and the front desk team would be happy to sanitize it before use. Just let us know and we will get on it! On that note, please alert the team with any issues you may have while here. We promise to find a quick remedy and get you back onto the comfort that we are known for. Thanks again for taking time to let us know the areas you see for improvement. We hope to have another opportunity to win your loyalty! Best, Scott, GM

"Good night's stay after a day's hike thru Walnut Canyon National Monument"

3
Lynette51, Santa Barbara, California 28/03/2021

Check-in was smooth as I had made my reservations a month before. Room could use some updating but it was a comfortable bed, had all the amenities we needed and quiet. The hotel's website exterior picture could be updated as it's showing its age today but it was a good night's sleep. You do hear the train going by but not enough to disturb us. And the next morning - a full breakfast in their dining room! They had pre-made omelets and sausage patties as well as cereals, muffins, juices, coffee, etc. Check-out was efficient as your bill was slipped under your down while you were sleeping so you didn't have to go the front desk. Just leave your keys in your room and your good to go. I recommend it as a good stop-over while traveling. They do have an indoor pool as well. Lots of parking. Plenty of hot water for showering.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to share your experience. We're happy to learn there were so many things about your experience you were satisfied with: amenities, comfort, breakfast, easy check-out and quiet for a good night's sleep! I am glad you took the time to visit Walnut Canyon. It is not only historically fascinating, but also beautiful. We hope the rest of your trip to Arizona was wonderful. Please consider Pony Soldier your home away from home in Flagstaff. And be sure to book direct for our best rates! Best, Scott, GM

"very disappointing"

1
User 28/03/2021

I was traveling with husband & a small cat in a large wire cage. We were moving across country. In the past, I have used Best Western and been happy with my stay. THIS TIME! OMG! The place is filthy. I am not exaggerating. The beds very uncomfortable and the a/c heater until would not turn off and we were cold. The young woman at the desk was very sweet and attempted to be helpful with directions to the Cracker Barrel from the hotel, and directions to the on ramp to I-40. But "that-a-way" and pointing this way and that was not helpful. I recommend more training, because she was trying very hard to help us. I absolutely would NOT recommend this hotel. Covid is not an excuse for lazy maintenance or cleaning.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your review. My apologies for your experience during your stay with us. We are a pet friendly hotel, and we do our best to insure every room is clean to CDC & Best Western protocols. I have passed your comments regarding the A/C/ Heater unit to our maintenance staff . We have been running at a very high occupancy level, with minimal staff. Bed comfort is a personal preference; some like a firm bed while others prefer a softer bed. Most hotels will try to find something in the middle. I am happy to hear you found our front desk staff sweet and attempting to be helpful. Directions can be difficult at times to comprehend. We are working with our staff to instruct guests to use their cell phones for directions to local establishments, as verbal or written instructions can be misconstrued. All comments and reviews are valuable, and we are constantly striving to improve our product and service. I agree with you that Covid19 is not an excuse for laziness, and I can assure you that our staff is working very hard to try to meet and exceed all of our traveling guests expectations. Thank you again, Safe travels!

"Wouldn't Return"

2
peterf64, Sioux Falls, South Dakota 27/03/2021

Is this hotel horrible? No. But it really needs a facelift. Pretty sure it was build 50 years ago or so. Our room smelled, and we heard constant noise from trains, people in the hallway, babies crying, dogs barking, people arguing, and people talking in the parking lot. I had a class I was taking and needed to watch videos, but the internet was so slow that it would run for about 10 seconds and then stop for a minute and this continued all night long. I called the front desk to ask if they have slow internet, and the girl acted like she didn't know and said maybe I could try the lobby. This is not really acceptable for 2021, and those of us who have to use Zoom for worker school. I have been staying at Best Westerns because their pet fees are instead of a big hotel chains, but I would put this hotel at the bottom of the list. I stayed here to try to save some money. I'm sure they tried to renovate this place, but they really need to sink some money in it. I'm writing this review, because I wish I had read something like this to warn me of what I was getting into. I would never stay here again, especially due to the internet situation.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
I am sorry to here of your circumstances during your visit to our hotel. You are correct that we are an older hotel, however we maintain and furnish it quite well We upgrade our hotel as warranted to keep pace with our competition in the area. In fact, this year we will be replacing all mirrors in the vanity areas with lighted mirrors, and are also replacing our sliding barn doors later in the year. I am looking into the internet issues you had with our provider to see they have any suggestions. We have had very high internet usage in March with families traveling and some rooms having up to 4 or more devices accessing our internet. We do attract families and during spring break and summer weekends we tend to have more noise as expected with more people in the hotel. Thank you for your review. All feedback is read. shared, and appreciated. It lets us know about areas that need improvement and also reinforces the things that we are doing right. Safe travels.

"Nice rooms and fantastic staff."

4
D6619LIstephaniew, Columbus, Wisconsin 27/03/2021

Late check in, a little slow but very friendly. The room was fantastic! Very large suite, comfortable bed, quiet floor, and the staff was very accommodating to us. The pool had a bit of an issue with it being super foggy in the across the parking lot building so you had a bit of an issue with seeing people across from you. The breakfast was modified, but pretty good. They were on top of the refilling of the coffee as soon as it was empty and were keeping things clean as people got up to leave from breakfast, which was also across the parking lot from the main hotel. Not a long walk, but a bit icy as it had snowed the evening we got in.

"Great Night's Stay"

5
Grandpa_Husker, Spearfish, South Dakota 11/03/2021

The young lady working at the Front Desk when we checked in was very pleasant and accommodating. She answered all of our questions and made sure we were satisfied with our room choice. Parking was a little tight for a full-size vehicle, but it was possible. The room was very nice with a very comfortable bed. The choices for the Continental Breakfast were wide ranging and good. We could also dine in the breakfast area with social distancing easily possible.

"Get your kicks"

5
User 17/02/2021

This Best Western is literally off of Route 66! It was very close to our favorite coffee shops, downtown flagstaff, and several other businesses. The breakfast offerings during our stay, exceeded our expectations. There was grab n go sandwiches, cereals, muffins, and make your own pancakes. We would stay here again on our next flagstaff trip!

"Honest Review - Take your money elsewhere!"

1
User 23/01/2021

My fiancé and I went on a ski trip to Snowbowl for the weekend and decided to spend the weekend at Best Western Pony Solider Inn. We were very disappointed with our stay... Our room was dirty - dirt all over the floor, hair on towels, surfaces not wiped down. The walls were extremely thin, you can hear everything - people walking above you, the TV next door and people talking on the other side. The front desk service was extremely rude as well. Candice, who was working the front desk, was unhelpful and did nothing to help our situation that we shared above. She did not even give us clean towels! Overall we are disgusted with Best Western Pony Solider Inn and we will not be staying here again. Take your money elsewhere!!

"Flagstaff"

4
capkirk6, Auburn, California 17/01/2021

The staff was great. The rooms were a little on the run down side and the carpets need to be cleaned and the bathroom door needs to be oiled. The bed was comfy though. The modified breakfast wasn't bad and the pool was still open so that was nice

"A Mecca for endurance training, site seeing and relaxation."

5
smiechowskid, San Diego, California 17/01/2021

This is Daniel "Danny" Smiechowski of San Diego and Le Havre, France. This is a very clean hotel in which the housekeeping staff deserves respect. They are good and decent people doing a great job. As for the trains, I love to hear the enchantment of train whistles. Besides, quite frankly I really didn't hear anything. The lobby is comfy and warm. The staff are all extraordinary. They are all very helpful. Location is the best and I like the Jacuzzi. Anyway, I'll be back soon and hope you will visit. Danny PS I forgot to mention that I'm an older fitness model/movie extra and had a delivery from Amazon scheduled to be used as a prop with my photographer. It did not arrive on time so the hotel sent it to my home in San Diego. That was very kind.

"Semen stains all over the couch"

1
User 07/01/2021

Loke the title says there were semen stains all over the couch. And the walls were paper thin. You can hear people all night long. My wife and I were unable to sleep. And it makes you wonder, if the couch is disgusting what else is not being cleaned?

"Trains!"

3
User 15/11/2020

One word: trains. Running all night. With whistles. Our room was far enough in the back that it wasn't awful, but it was annoying. The room was big and well-appointed. However some of the electrical outlets did not work. It was late in the evening when I discovered this, so I didn't report it. I worked around it. The staff was friendly and helpful.

"Passing threw"

5
User 01/11/2020

We stayed at the Best western for one night, we were passing threw on our way to the Grand Canyons. Breakfast was amazing. The staff was polite & the room was so clean. The checking in process was easy & they were polite. Housekeeping staff was working so hard making sure the rooms & common areas were disinfected. Great job

"Very expensive for poor quality not clean room"

2
allenother, Pagosa Springs, Colorado 07/10/2020

Hallway outside of room was filthy with sand and hair and it made me feel like my room wasn't clean either - how could this have been missed. So I had to sanitize the entire room before we could use it. Motel needs updating, children's size toilet. Items that should be no touch due to covid still exist such as shampoo, conditioner, bath mat. Beds are hard and uncomfortable. Missing a microwave and refrigerator was off so that wasn't very helpful. I was very upset we had paid so much for such a disappointing room.

"Very Comfortable Stay"

4
NVJudie, Pahrump, Nevada 26/09/2020

This is the largest (and most expensive) room we've rented so far, a King Suite. There are two rooms with two TVs and (gasp) two bathrooms! Before we rescued our dog, we often rented suites or rooms with kitchens. We really enjoyed the extra space and definitely enjoyed the two toilets. One bathroom was accessible (we hadn't requested or needed) and we only used that sink for all dog-related needs. The other, smaller bathroom was for our toiletries. There were plenty of pillows and towels. The toiletry dispensers in the bath actually worked well. It was easy to use and you didn't have to squeeze it 17 times to get enough to shampoo your hair. The pet area was not fenced, but was a nice size and had all necessary supplies. We were on the ground floor (by request) and had some neighbors with dogs (all well-behaved, of course). The breakfast was served in a separate building. There were hot offerings all individually packaged. The tables were using social distance guidlines. There were several people eating. We were anxious to get on the road, so only took some coffee and a piece of fruit. On the down side, the bed was a bit hard for me so I didn't sleep as well as I'd like. Hubby slept just fine. I also noticed that my feet got dirty from the floor after my morning shower. By the time we'd packed everything, my feet were dirty again and I had to re-wash them. We would absolutely return.

"Leisure "

5
dtempleton48131, Twentynine Palms, California 22/09/2020

My husband and I stayed here for 3 nights so we could visit Sedona and old town Flagstaff. The staff were friendly and helpful. Our room was clean and comfortable, quiet at night. The furniture could use an upgrade and a microwave would be convenient in the room. You have to go to the lobby to heat food or drinks. The pet area was well-maintained and had lots of shade and grass. Our 2 mini Aussies loved it. Breakfast was somewhat limited on options. Would have appreciated scrambled eggs instead of flat egg with cheese and bacon better than “tan” looking sausage, but understand with Covid.

"Horrible Experience"

1
User 21/09/2020

Checked in on the 19th, checked out 20th. Me and my roommate were awakened by a knock on the door at 4AM!! I saw that it was a Best western employee and Opemed the door to the indecipherable babble from Miguel, he was clearly on drugs, bypolar or something as he (like I said, I could not understand him and I speak perfectly good English) became threatening when I told him it was 4:00 AM. He then knocked 3 more times and the last time I threatened to call the police on him. He also left a plunger at my front door (odd) and the smell of cigarette smoke somehow got into my room from him smoking in hallway. I called to front desk twice, first time no answer and the second he answered as I knew it was him and called him out on it. I hung up and he immediate charges up to my room and knocks one last time and I told him i was going to call police, he scurried away and at 4:36 AM Emails me my final receipt. I am a long time platinum member and was on the road camping for 2 weeks and all's we wanted was a good nights rest, thanks to Miguel (I'm pretty sure that was his name, tall, 20's, long dark floppy hair) Me and my roommate were charged up and could not sleep the rest of the night. You may want to rethink his position as he is clearly can be a threat to anyone who stays at this hotel.

Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you BillyBee for returning my call yesterday regarding your experience at our hotel. We do not receive many responses like this and in the rare occasions when we do, I try to contact the party as soon as possible. As we spoke about on the phone, I am sincerely sorry about this incident and on behalf of the hotel and all of our staff members, I apologize. This is not the norm for the Best Western Pony Soldier Inn, and we have taken corrective action to insure this does not happen again. We have recently received Trip Advisors “new” Recognition Award as a 2020 Traveler's Choice Recipient, as well as last year's 2019 Certificate of Excellence Award. These accolades are due mainly to our staff, and the friendliness and helpful attitude they exhibit. The staff and I take guest responses very seriously and strive to make all guests feel welcome like family and to exceed their expectations. Once again, thank you for your input and willingness to speak with me. The compensation we discussed is in process and I truly hope to hear from you next time you are in Flagstaff.

"A great place to stop while on the way to the Grand Canyon"

5
Kenneth_Mueller, Prescott Valley, Arizona 14/09/2020

Our room had 2 queen beds, a large sofa, television, nice bathroom, a desk and a chair. It was neat clean, and well laid out. There was an information sheet in the room stating that the hotel had thoroughly cleaned the room before renting it to me. The staff wore face masks and were polite, courteous and efficient. The morning breakfast area had physically distanced tables and individually wrapped food because of the Covid. The food was quite tasty, and we were pleased at their efforts.

"Would rather have spent a few extra dollars"

2
User 12/09/2020

The location of the hotel was not worth the price. It was five miles from the center of town. The room did not feel clean. I felt I had to clean it before using it and so I did. The air conditioning unit was so loud that I went and bought ear plugs. The toilet was sized for children. No Tv guide was given so you had to go through all the channels to see what the station was.

"Excellent"

5
Barb M, Mesa, Arizona 12/09/2020

We really enjoy our stays here...This is NOT the first time we've been to the Pony Soldier Inn in Flagstaff, we keep returning because of the excellent room, accept pet's without taking us to the bank for a crazy fee, breakfast is amazing (except now that Covid has appeared) room is stocked full of towels and coffee, great TV reception, just a clean room, and bed is sooo comfy !..Staff is amazing and always friendly...

"Pets Welcome"

5
User 08/09/2020

My recent stop in Flagstaff was exceptional from the start. The check-in was easy and my dogs were clearly welcome. The dog relief area was well thought out and available. Unfortunately, my dogs didn't always make in time (diet issue).. The housekeeping crew was friendly, thoughtful, and offered to take care of the mess which was beyond my capability while in travel mode. I can't thank them enough.

"not what we expected from best western"

1
dorndox, Jamul, California 15/08/2020

wife did not feel safe at this hotel. entrance to the rooms are alcoves that have two rooms which allow someone to hide unseen from hallway. train runs all night and is right across the street. beds were very hard and uncomfortable. bathroom is very very small, seems that they wasted space on the alcove instead of bathroom space. parking feels like you are in an alley

"Disappointed"

2
User 13/08/2020

The walls were very thin and we could hear everything in the hallways, kids screaming and running down the halls and slamming doors. Carpet smelled like piss. Room was dated and dirty. We stayed at so many places the last week and this one was the worst. Way too expensive for what they are providing. Glad we only stayed one night.

"2 night review"

3
User 13/07/2020

Staff are very nice and approachable; room is dated and bathroom extremely small. Hot tub and pool were nice and breakfast was good - given COVID 19 restrictions/recommendations. Parking is limited and does not flow in a normal pattern.

"Our yearly stay."

5
User 11/07/2020

Our yearly stay. We travel from Tucson Arizona to Steamboat Springs Colorado every year. Our son and grandson live in steamboat. Moab is our first day drive from Tucson. We have found the best Western to be convenient and welcoming. Located in the center of town, We can walk anywhere. We need an accessible room, and I've never been disappointed.

"Always a good place to stay when in Flagstaff"

5
christine n, Phoenix, Arizona 08/07/2020

My family stayed here for two nights during Spring Break. At check in, we appreciated being recognized as Reward Members by very friendly Leona and Valentine. At this time, the coronavirus was fairly in its' beginning- we were informed of how the hotel was operating- cleaning and safety protocols being used, as well as changes that had just been put in place that day by the Flagstaff mayor in regards to restaurant closing times, etc. We felt safe and grateful for the information. The pool and breakfast area were closed-Loretta and David had a station in the lobby with grab and go breakfast bags. It snowed quite heavily while we were there, the hotel provided brushes for guests to clear their cars off. We always enjoy staying at this BW- hotel is clean, rates are good, and customer service is outstanding!

"Economical"

4
runnerchick71, Tempe, Arizona 05/07/2020

We stayed here for a quick family road trip, they are pet friendly. The room was clean, the staff was helpful. They have an enclosed pool and a hot tub that our kids enjoyed and lots of hot water. Their on-the-go breakfast was good. I felt comfortable with the cleanliness of this hotel during the pandemic. It was all around a good value. I would stay here again for sure.

"False advertising"

1
jolifranklin, Mesa, Arizona 29/06/2020

The rooms are SMALL, noise all night long from guests and their pets along with noisy trains going by. The beds and bathroom were dirty, tub didn't drain. Stay somewhere else!! Save your money! The room also had a rotten odor

"Business trip"

5
User 27/06/2020

Very nice place to stay If you're going thru Flagstaff Arizona. Fairly simple access of and on to I-40. Would highly recommend to anyone with family, seemed like safe area. Not a normal breakfast, but with the china flu going around they're hands are tied.

"Very Nice Motel"

5
ddlvkl, Chandler, Arizona 14/06/2020

This was our first stay at a motel since the VIRUS started. We were impressed with their procedures. There was a plexiglass partition between the desk attendant & customers. The attendant was wearing a mask. That gave us a comfortable feeling. Room was good as usual (stayed here in the past).

"traveler"

5
User 07/06/2020

Best Western is the best Hotel to stay in by far in any other hotel, they always have clean rooms, the people are very friendly and if not for the COVID-19 they have good breakfast. Service is really good as well.

"Memorial day trip"

3
y0urbr0, Vancouver, Washington 27/05/2020

1 time in flag staff the new normal is hard getting used to, the BW was close to the spot we wanted to explore so we stay d there I like BW causes the always have big fluffy towels. Sucks getting out onto the street heavey traffic . The best part of the stay was the night and am front desk person Joline was her name very nice person and had her sh__together on all matters concerning the motel and where to go and do. Hope she gets a raise she deserves it.

"Best Western stay"

5
User 11/05/2020

Was very pleased with our stay at this hotel. The price of the stay at this hotel was very affordable. The hotel staff was very courteous upon our arrival and departure, and were very helpful in answering questions about the town (Flagstaff) that we were visiting. Would definitely stay here again.

"Best Western Pony Soldier in Flagstaff, Az."

5
Daniel K, Roseville, United States 16/04/2020

Nice clean room. Great service and this was duning the CORVD19. We will be making an other cross country trip next month and we will definitely be staying there again. You just can't beat the price and that good quality .

"Great Value"

4
35oliviac, Gatineau, Canada 17/03/2020

Room was what we were expecting, clean & basic. Staff were always friendly. The breakfast was a great way to start our day before heading north to the Grand Canyon (pancakes were the best part), Free parking onsite was also a bonus. Side note: currently they are using single use everything in the breakfast room (plates, cups, cutlery) it would be better to use real dishes not only for environment but for guest experince.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for highlighting Best Western Pony Soldier Inn & Suites for warm service, cleanliness and the complimentary breakfast. Give us a call directly before your next stay, so that we can fill you in on our current breakfast protocols. We're currently offering to-go bags, in accordance with Best Western guidelines. We hope to welcome you back again! Best, Scott, GM

"The Grand Canyon"

5
Coffencream, Apple Valley, California 05/03/2020

We checked in without any delays. We enjoyed our surroundings as well as a scheduled trip to The Grand Canyon with no pressure. Staff was helpful in every way from check in to check out. Seamless transition. Thank you again Best Western

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for choosing Best Western Pony Soldier Inn & Suites for your recent stay. We appreciate the generous ratings, and are glad our hotel made a comfy home away from home, and place to tour the Grand Canyon from. Flagstaff has all the services that the Grand Canyon doesn't. So we do make a perfect hub for adventure. Looking forward to welcoming you back! Best, Mark, GM

"Great Property"

5
User 04/03/2020

Good Staff, Good Mgr Mark Ross, Room was best ever for BW properties, Yes, there is a nearby train. But it didn't bother us, Free breakfast was way beyond what most offer. Chocolate milk, fresh pancakes, cheese etc

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the vote of confidence! We're all working to make our hotel a great destination for travelers, and your review is letting us know that we're succeeding. I'm especially glad you enjoyed all the items at the breakfast buffet. We totally revamped that a couple years ago, with a remodeled building and new menu! Please consider our Best Western your home away from home in Flagstaff. And feel free to reach out to my office if there is ever anything I can assist with. Safe travels until then! Best, Mark, GM

"3 Stars only because customer service was very good."

3
Sandra d, Ottawa, Canada 29/02/2020

After a long day of hiking the Grand Canyon and driving, we headed to Flagstaff. We were going to Sedona the following day. I had researched this Best Western and wanted to use their indoor pool, value in US $ was very reasonable, the hotel was highly rated and breakfast was included. We asked for a room at the back so any trains wouldn't keep me up, and as always asked for a firm bed. The train tracks are directly across the street on 66. When we opened the door to our room (2 Queen beds) I nearly gagged. The awful smell was overwhelming. Smokers or a carpet freshener to hide odors??? We couldn't tell but for the first time ever, we returned to the front desk and let them know we couldn't stay in that room. They apologized and took the room off the available list until they could freshen it up. The front desk girl offered to show us a king suite. It was only slightly better smelling and a lie down on the bed proved it too soft for my problematic back, so we got our money refunded. We were advised all the beds on the floor were new! However, she was most helpful in suggesting more expensive hotels and motels up the road. A drive by revealed none that we would consider entering even though we were exhausted. We got on the highway and immediately found a group of 3 that were far better and nowhere near as close to the tracks, and chose a Holiday Inn which more than met our needs for only an extra $10 US.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a valued patron of Best Western and mentioning our excellent reputation! Despite some challenges, we appreciate your glowing review of our team. We don't get many complaints but when we do, we're always quickly looking for a solution. In your case, it looks like we weren't able to fulfill all your Best Western expectations. We hope the rest of your travels were wonderful! Best, Mark, GM

"Amazing 3-day stay in Flagstaff"

5
876jeanj, Kenosha, Wisconsin 29/02/2020

I stayed at the BW Pony Soldier Inn at 3030 E. Route 66 Flagstaff, AZ 86004 on 27-29 Feb 2020. Both the breakfast area and the overall ambiance of the hotel were great. This property has preserved their trees in a way that befits the Flagstaff area. While eating breakfast the General Manager asked my opinion about the fresh yogurt dispensed from a machine. It was delicious and he told me it was even made in my home state of Wisconsin. There are six toppings to the right of the machine to add to the fresh yogurt experience. I liked the dispensers for shampoo and conditioner in the shower area of my room. I have stayed in many Best Western hotels and have their reward card and this is one of the very best in their chain. What goes on here is so visible as people are drawn from the corner s of both the country and the Earth to visit the Grand Canyon and most of them stay in Flagstaff.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you very much for the kind and generous review. I'm glad you liked the yogurt!! We appreciate all your compliments about breakfast and the other things you enjoyed about our Best Western. Your ‘Best of' award is truly an honor. We hope you'll consider us your home away from home in Flagstaff. And don't hesitate to reach out to my office there is ever anything I can assist with! Safe travels! Best, Mark, GM

"Nice place"

4
User 26/02/2020

This is a really nice place to stay and in a good general location for food and shopping. Also good if you are traveling north toward the Grand Canyon. The breakfast was very good with a better than average selection. The front desk was also very helpful and accommodating. I'd give them an A+. There was only one down size- we travel with dogs and there isn't really anywhere around to walk them. They have a very small area in the back for them to do business but it's small and you really can't take them around anywhere. We got in the car and took them to a park, but it wasn't all that convenient.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending Best Western Pony Soldier Inn & Suites for our excellent location on the way to the Grand Canyon, and for warm service. Sounds like you had a great stay! If your travel plans call for another visit, feel free to reach out to the front desk for pet-friendly recommendations. If you need more than our pet area, we can recommend trails and walks from the hotel property. Safe travels until we welcome you back! Best, Mark, GM

""BEST" Best Western"

5
Bob B, Tucumcari, New Mexico 24/02/2020

This Best Western franchise/location is fantastic. You will be robbing yourself of an excellent stay if you bypass this place. The breakfast was FANTASTIC with a wide range of choices that are simply to many to mention here.

"Great place to stay"

5
susansX8653XR, Headingley, Canada 19/02/2020

We are driving to Palm Springs and were delighted with our room and location of the hotel. The room was clean, very spacious and it was a treat to have two bathrooms. The breakfast had great fruit and lots of variety . Check in was easy! Close to hiking. We used DoorDash for dinner as we were travelling with our dog. It was perfect too!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Sounds like this was a comfortable and very convenient stop along your road trip. Thank you for taking time to share your experience, and recommend Best Western Pony Soldier for those looking for a clean room in Flagstaff! Safe travels until next time! Best, Mark, GM

"In the news"

5
MoePhat, Oz 09/02/2020

I'm dog faced. They were good to me. I highly recommend this place to fellow dog faced peeps, fam. Pillows were fluffy. Shampoo smelled nice. Bed was comffy. Slept like a baby, fat. Tv channel selection was great.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for bringing your furry family member to stay with us. They love traveling too! We appreciate the generous review and hope you'll think of us as your Flagstaff home away from home. Safe travels until next time! Best, Mark, GM

"Great Service and Friendly Staff"

5
robynofthehood, Mesa, Arizona 07/02/2020

I travel frequently for work, and sometimes that means check-in doesnt occur for me until 1-2 AM. Staff is always courteous and wonderful! Clean, nicely decorated rooms, good cell service and wifi, easy check out!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western Pony Soldier Inn & Suites! We're happy that no matter what time you arrive, you receive the warm welcome we're known for. That's a huge compliment! We look forward to welcoming you back. If there is ever anything I can personally assist you, feel free to reach out to my office. Enjoy the season! Best, Mark, GM

"A comfortable place to stay"

4
Histojim, Saskatoon, Canada 07/02/2020

This is a large hotel, it appears to have been renovated and modernized. The complementary breakfast is served in a separate building a few steps from the main hotel, a little unusual. We found out why when we entered. The breakfast spread is the largest and best of the hotels that I have stayed at. A large selection of hot and cold foods, with enough staff to make sure that everything was available. The staff at the hotel were always friendly and professional. The room was clean and comfortable, but a bit small compared to similiar hotels. There are train tracks near the rear of the hotel, but the noise did not bother us.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the glowing review. Your description of the breakfast buffet was wonderful. We actually renovated the building a few years back and revamped our entire menu. It gets the day started right up here in Flagstaff! We hope you'll consider us your home away from home. For next time, you may want to look into a suite. They offer that bit of extra room to stretch out. You'll find all our room types on the Best Western website. All of us look forward to welcoming you back! Best, Mark, GM

"Great hotel but..."

4
happytraveler437, Colorado Springs, Colorado 30/01/2020

We really enjoyed our stay. The staff was extremely helpful and friendly. Our room/bed was comfy. Our only issue was this hotel is right across the street from the train which ran throughout the night. I used earplugs which helped.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to share your experience! We're glad to hear that you experienced the warm welcome our team is known for. We recognize that some folks love the trains, some don't. If you book direct next time, we can ensure your needs are taken care of. The rooms farther back are quieter. Please consider Best Western Pony Soldier Inn your Flagstaff home away from home. Feel free to reach out to my office if I can be of assistance! Best, Mark, GM

"Vacation"

4
Daniel W, Waupaca 28/01/2020

It is easy to find , the staff is helpful and friendly . They have just finished remodeling and did a very good job. Breakfast was above average and well stocked. If you stay there be sure and get a room on the back side of the building otherwise the LOUD freight trains will disturb your sleep .

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Winter's greetings! What a nice review, thanks so much. Yes, we just finished some updates and appreciate the compliments. It's also nice to know that our breakfast was a cut above the rest. We hope this means you'll consider Best Western Pony Soldier Inn & Suites your Flagstaff home away from home! Safe travels! Best, Mark, GM

"stay here and you can here trains all night"

3
FrankZagar2020, Lac du Flambeau, Wisconsin 27/01/2020

hotel was old, breakfest room was on the other side of drive way. All night was listing to trains going by. But it was close to things we were doing that week end so it was OK. Every one was nice and check in was good, took a small room with one bed which the room was clean and up graded . But could use higher toilets.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier Inn & Suites! We appreciate your compliments and feedback. It sounds like friendly service, our location and cleanliness were the highlights of your stay. Regarding the trains, some people love them some don't. We can usually find a solution for those that are more sensitive to noise. The city of Flagstaff was able to stop them whistling at night which has helped a lot. Stop by the front desk if this ever happens again. We do offer ear plugs too, if needed. Please consider our hotel your home on Route 66! Best, Mark, GM

"Good Best Western Service"

5
ADecemberK, Chertsey, United Kingdom 27/01/2020

I find the service at Best Western Hotels reliably good, friendly and efficient, and was not disappointed when I stayed with four family members in a nice, well-appointed family suite for two nights in January. Our only difficulty was during "rush hour" in the bathroom, as the toilet was sometimes required when someone else was in the shower... My inquiry about alternatives for emergency situations was met, very kindly and politely as always, with an apology – but No, there was not one restroom available outside those in rooms/suites, not even in Reception, the breakfast building or attached to the swimming/hot tub area. Our suite could easily accommodate six (two queens plus one separate king), or even seven if one used the sofa; on that basis, it would have been clever to design the bathroom with a separate restroom... Other than that one brief, early morning inconvenience, our two days were completely satisfactory and we look forward to visiting a Best Western hotel again soon.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your seasoned Best Western review of Pony Soldier! It's always helpful to hear the perspectives of those that stay at Best Westerns often. If you ever plan a visit to flagstaff again, try one of our family suites. They have two bathrooms! All of us wish you wonderful 2020 travels! Best, Mark, GM

"Moldy, Old and Vile"

1
Tom W, Milwaukee, United States 19/01/2020

Dated...stinky and in severe need of renovations....1 star hotel... I drove by 30 hotels on the way to this one.... I couldn't picked any of them and they would have been better...we ran the air conditioning at 60° in the middle of the winter.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the frustrating experience. I've spoken to the team, and looked at the recent reservations notes, and can't find any mention of these issues. When alerted to room dissatisfaction, our front desk team will look for a quick remedy or an alternate. If you're not happy, we aren't either. We've refurbished a number of rooms, and the rest are being done on a rolling schedule. We hope you won't let this lukewarm experience keep you from visiting our hotel again. If you call the team direct, we'd be happy to personalize your room type selections and ensure a better overall experience. We're here to serve you! Best, Mark, GM

"I definitely return to this hotel."

4
sthomas8820, Glendale, Arizona 18/01/2020

This hotel is really clean. Upon check-in I was offered an upgrade, but with the snacks and the 500 points for checking in as a gold member. The internet never dropped once. The snack machines were full and with many choices. the only issue was that cheap breakfast I have to cross the parking lot was not in the same building but it was a fabulous breakfast.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! I enjoyed reading your review. It's always extremely helpful to hear from our loyal Best Western members, and I'm glad that your stay was comfortable. We've been scoring very high for satisfaction, in comparison to other properties. I know it's a little cold outside right now. If you head down to the lobby, the steps to the breakfast building are few. We're always available to assist with anything you may need! Thanks again and we hope to welcome you back to beautiful Flagstaff! Best, Mark, GM

"Great stay at a great price"

5
luisdI3297ZZ, La Jolla, California 15/01/2020

Do not let this very reasonably priced hotel deceive you into thinking that this would be a cheap stay... the rooms are well kept though a little dated, they are clean and everything is functional. Is small but the breakfast is very nicely kept and while I did not use the indoor pool, I saw people enjoying it even though it was pretty cold the night I stayed, below freezing... the process was fast to check in and express checked out ... I will definitely go back when I go to Flagstaff again next year...

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to share your experience! We're so pleased that the quality of your stay exceeded the cost. We know that you have choices with your lodging dollars, and which is why we're always working to create an excellent value. Please consider Best Western Pony Soldier Inn & Suites your home away from home in Flagstaff. Feel free to call direct for trip planning assistance! Safe travels! Best, Mark, GM

"Great Family Suite"

5
lutherbillis90, Normal, Illinois 30/12/2019

For our trip, we needed enough space for the whole family and privacy. The Family Suite at the Pony Soldier Inn was perfect, with lots of room, a separate master bedroom, and good amenities. The staff was very friendly and met our needs. Throw in the free breakfast and the overall value was off the charts. We would definitely come back here the next time we are in the Flagstaff/Grand Canyon area.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! We're honored to hear that we've won your loyalty! This recommendation for comfort and value is perfect and I look forward to share it with the team. Just a great way to start the new decade! Feel free to reach out to the front desk for all aspects of trip planning. Safe travels until then! Best, Mark ,GM

"Snowing outside "

5
ajator, Stephenville, Texas 27/12/2019

But the pool was warm and great. Kids had a blast. Breakfast was great. Room was comfortable. Would stay again for sure. Appreciate the soy milk and gluten free bread at breakfast. Many people have food issues and this is so nice to see! The decaf instant coffee was great too. It was late but I was cold.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It's always so wonderful to hear from seasoned Tripadvisor reviewers! We're delighted your stay was fun with the snow, and warm pool area. Not that many pools are heated all year round in Flagstaff!! Your mention of our gluten-free options is also appreciated and I'm certain will be very helpful to travel planners. Please consider Best Western Pony Soldier Inn & Suites your home away from home. Happy New Year! Best, Mark, GM

"Great place, reasonable price"

5
User 25/12/2019

My husband and I were on vacation and after driving for many hours, decided to stop in beautiful Flagstaff. I love Best Western so decided to dtay there. Loved it and the service. It was clean, comfortable, and well stocked.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the generous review and ratings. We appreciate your comments and the story of how you came to stay with us. Best Western is always there to offer gracious hospitality and comfort. We hope you enjoyed our little mountain town and will return! Happy New Year! Best, Mark, GM

"Amazing customer service & amenities"

5
Kiyoko98, Mesa, Arizona 24/12/2019

On our way there we hit heavy traffic, which delayed our arrival by hours. During the drive I received a phone call from the Best Western asking if everything was ok & if we were still going to make it! I loved that they called to check in, when they definitely did not have to! Once there, check in was super smooth & quick! Room was great, breakfast was amazing & check out was simple! Thank you

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Season's Greetings! Thank you for the vote of confidence in our hotel and the friendly service you received. We aim to make staying easy, while making sure you feel cared for every step of the way. Looking forward to welcoming you back in 2020! Safe travels until then! Best, Mark, GM

"Needs updating"

2
Gdjoslin, Ahwahnee 22/12/2019

There are no luggage carts. Terrible for a lodge of this size. There was broken sheetrock in the room. The bathroom in nice and compact. If you aren't careful you will step into the toilet when getting out of the bathtub. Although your foot might not fit. It is the smallest toilet I have ever seen. Our end of the hall was extremely noisy. Place needs an remodel.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our Best Western and taking time to review your stay. We're sorry you weren't completely satisfied with your room. We always work to improve and will consider your suggestions for how we can make your next stay better. Over the last few years, we've done many updates including room furnishings, carpets, the breakfast room and more. We hope you'll give us another opportunity to welcome you. If so feel free to give us a call so can make sure to exceed expectations! I also wanted to add a quick note about the luggage carts. We do have 2 of them on the property, but I apologize if they were in use at the time of check-in. I'm speaking to the team about how we can improve this area. Enjoy the season! Best, Mark, GM

"A Night to Remember"

5
User 17/12/2019

It was small, cozy, uncrowded, yet perfectly classy without being over-the-top. Absolutely no hassle at any point, everything was made obvious and clear, and having prepaid for the trip through Expedia, I never had to lift a finger for anything my whole stay. Facilities were nice, especially the enclosed pool/hot tub; it was almost below 0 in Flagstaff that night, yet that enclosed area was extremely warm and steamy, so the spa was dreamy. Second stay, definitely not my last. Surprisingly cheap for this much satisfaction, too!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the wonderful description of your night with us! This is exactly what we aim for: comfort and hassle-free hospitality, with a warm welcome. We appreciate your loyalty! Don't hesitate to let me know if there is ever anything I can assist with. Happy Holidays! Best, Mark, GM

"Michelle's Stay"

5
User 16/12/2019

Beds are soo comfortable; Breakfast was great, lots to select from, huge variety, we got full!!!! The location of the hotel was convienent. The pool was very quiet and enjoyable, along with the hotub.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Season's Greetings Michelle! Thank you for recommending Best Western Pony Soldier Inn & Suites for comfort, amenities and our easy location. We aim to make it effortless! Please consider us your go-to place to stay in Flagstaff. And book direct for the best rates. Happy Holidays! Best, Mark, GM

"Hotel stay"

2
User 16/12/2019

Room was clean, breakfast was good but if you want a peaceful good nights sleep do not stay here. Walls are paper thin and if you stay on the first floor you will hear every foot step of the person(s) above you. Did not sleep well at all.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. While we appreciate the generous compliments of room cleanliness and complimentary breakfast, I'm disappointed to hear we missed the mark on giving you a completely satisfactory experience. I am reviewing your comments regarding the upstairs neighbors with our front desk team, and it is with regret from our end that we were unable to take care of this during your stay. Our normal protocol when something like this occurs is to either find you a room in an alternate, quieter location or silence the source of the noise. I can understand your frustration. I hope you'll give us another opportunity to win your loyalty based on our excellent reputation and track record. If another itinerary brings you to Flagstaff, please call me directly so I can assign a leadership team member to manage your stay ensuring that expectations are exceeded. Until then, we wish you continued and safe travels! Best, Mark, GM

"I'll try another hotel next time"

3
shoegirl011, Edmonton, Canada 08/12/2019

We are Best Western regulars so it was a no brainer to pick this hotel for our stay in Flagstaff. The reviews were good and the price couldn't be beat. The hotel is in need of a major renovation, it's old and tired. The heating in our room kept turning off and we had to keep re-setting the breaker (that is what the front staff suggested as a solution). When we opened our curtains each morning there was so much moisture on the inside of the window. As an fyi the trains run regularly through Flagstaff, even in the middle of the night. The train runs right by the hotel (across the street). We got used to it pretty quick, but if noise bothers you this hotel isn't for you. On the first night we could also hear the people in the room next to us so the walls are pretty thin. The room was clean and the bed was comfortable, the wifi was excellent. The breakfast was very good with lots of hot and cold choices including things for people with dairy and gluten sensitivities. We got to Flagstaff just after a major snowstorm so I can't comment on how walkable things are as the sidewalks weren't all cleared yet. The hotel is on Route 66 so easy access to Grand Canyon, Sedona, etc. Was originally going to stay in Sedona but glad we decided to day trip it from Flagstaff as hotels are far cheaper in Flagstaff, and Sedona is only about an hour away (and such a beautiful drive). I think for one night this hotel is ok, but if you're staying for multiple nights you might want to look at other hotels.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for your recent Flagstaff visit. Your generous ratings for value, comfort and the complimentary breakfast are appreciated. We're also noting your suggestions for how we can make your next stay better. The property is continuously being improved following a rolling schedule of updates. We hope, on a future occasion, to have another opportunity to host you. With many different room types and locations available, I'm confident we can find the perfect one for you. Until then, we wish you safe and continuous travels! Best, Mark, GM

"Restful night"

5
theris59, Vallejo, California 08/12/2019

Everything and everyone was perfect the staff was friendly and helpful They went out of their way to make sure that we were comfortable and that we had all the information we need it. They even made a map for us

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Thank you for the wonderful comments about your stay. We hope you'll consider Best Western Pony Soldier Inn & Suites your home away from home in Flagstaff! Best, Mark, GM

"Nice Hotel! Great Customer Service"

5
jay379, Scottsdale, Arizona 04/12/2019

I stayed here with my wife back in August for only one night as we had another night booked at the Monte Vista. I honestly would have preferred to stay here for the two nights, because our stay was so comfortable, and the staff were so nice and accommodating. We ended up booking a suite, because the price difference was very minimal compared to the standard, and I was amazed how BIG the suite is at this hotel. The suite has 2 bathrooms, and plenty of space for 2 people or a family traveling together. Very comfortable, and clean! The hotel also offered a full breakfast in the morning, and it was surprisingly really good! I have stayed at other Best Western hotels and the breakfast was kind of tasteless, but this Best Western really knocked it out, and there was a ton of good options. I would also like to thank the front desk staff for providing great customer service, and being accommodating with a late checkout on our last day. My wife and I were hiking Mt. Elden, and it ended up taking us longer then we expected (ALTITUDE), and the front desk staff were very easy going regarding having another hour so we could freshen up after the hike. I would highly recommend staying at this Best Western! This will probably be my go-to place to stay when I come up to Flagstaff in the future. Thanks again for a great stay!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the lovely comments! We're always trying to make lasting impressions on our guests and it's nice to hear when we've succeeded. We look forward to welcoming you back to Best Western Pony Soldier Inn & Suites. Enjoy the season! Best, Mark, GM

"well lit, easy find, clean"

5
User 30/11/2019

Very good breakfast, variety of hot foods, excellent coffee, clean rooms, comfortable beds, easy find, friendly personal. I'm a stickler for cleanliness especially bathrooms and beds and this hit high on both marks.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Amazing! Thanks a bunch. We'll pass your high praise to the housekeeping team. They deserve it! It's our priority to give our guests a hassle free, helpful environment and it's great to know when we've hit the mark! We hope to see you again and until then-- we wish you safe travels in 2020! Best, Mark, GM

"Flagstaff"

4
Tolee10, Redding, California 25/11/2019

The room was excellent, very clean, and had every thing I needed. Very easy freeway access but very quiet. There were many restaurants close by. Very large screen TV. I like the fact they limited max volume.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your experience with us. So glad to hear you enjoyed our convenient location, and in-room amenities. The next time your Northern Arizona travels bring you our way, we hope to see you again. Until then, happy travels and enjoy the holidays! Best, Mark, GM

"-"

5
User 23/11/2019

The rooms were nice and clean, when we got there we had arrived early and were able to check in right away, breakfast was great they have a whole lot of options to choose from and their internet speed was great I was able to finish my work.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your experience with us. So glad to hear you enjoyed our delicious breakfast buffet, and found the internet speed fast and reliable. The next time your Route 66 travels bring you our way, we hope to see you again. Until then, happy travels and enjoy the holidays! Best, Mark, GM

"Flagstaff Best Western"

5
scottzehm, Denver, Colorado 22/11/2019

Great rooms and excellent staff and breakfast. Food was hot and great. Room was a little small but for one night it was great. No rest rooms in the lobby so go before you check out as the only rest rooms are in the guest rooms.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for a great night's rest in your travels to Flagstaff. I'm very pleased to hear that from beginning to end, you enjoyed a positive lodging experience with us. We look forward to seeing you again soon, and until then-- we hope you enjoy a wonderful holiday season! Happy travels! Best, Mark, GM

"Great place"

5
Wanderingsunshine, Washington 19/11/2019

First off,they made us feel very welcome and were very helpful in helping us make our daughters 6th birthday extra special!! Its a very clean hotel with friendly and cheerful staff. The pool and hot-tub were clean,the breakfast was great and we would stay here again without hesitation if we are ever back in this area again!!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! We're delighted that your daughter's 6th Birthday was a success. There isn't a much better recommendation than hearing you'd choose our Best Western again. Looking forward to it - and our pool is open year round! Best, Mark, GM

"bestwestern pony soldier inn"

5
randy w, Las Vegas, Nevada 18/11/2019

The hotel was easy to find. The ground were clean and well maintained. The front desk employees were friendly, smiling and all had great attitudes. The rooms were clean and roomy. The bed was comfortable. The shower and toilet were in good working order with plenty of hot water. The breakfast was very good. Lots of variety to choose from. Hot and cold items. The breakfast tasted fresh. The employee in the dinning room was friendly and helpful. She was also very attentive to room and the food items.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. I'm so pleased that everyone you encountered offered friendly and attentive service. It was our pleasure to host your Flagstaff visit. We hope you'll consider Pony Soldier your home away from home! Best, Mark, GM

"Very good accommodation"

5
Lucie G, Beaumont, Alberta, Canada 15/11/2019

Good accommodation at a reasonable price. Good breakfast with variety of menu items. Clean and comfortable room. Fast Wi-fi. Friendly staff. The only problem was noisy neighbours who liked to slam doors.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for your recent Flagstaff visit. IT was our pleasure to provide you a clean room and great amenities at a good value. If staying again, call down if there is ever a noise issue. We'll dispatch the team to quiet it's source. Thank you again for choosing us and we look forward to welcoming you back! Best, Mark, GM

"Road trip from West Coast Canada through Arizona"

1
rhonddas130, Nanaimo, Canada 13/11/2019

Across the street from busy main road and very noisy train tracks (freight trains). Older hotel with small rooms that are not sound proof. Can hear people talking and coughing in the next rooms and upstairs. The front lobby is updated and pleasant, so don't let this fool you! Due to noise we recommend you DO NOT stay here. Unfortunately, we booked this hotel in advance at the no refund rate and were not aware of its noisy location or lack of sound proofing. If not for that we would have found a newer hotel away from the main road.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're sorry that you didn't enjoy your recent stay with us. We recognize that some guests are more sensitive to noise and we do offer rooms that are farther back from the road. You may also choose a suite if you would like a little extra room to stretch out. As much as we hope to be a hotel that is enjoyed by all, we know that's not possible. Different travelers have different needs. On a positive note, we're happy that you found the lobby nicely decorated. We've been doing a lot of updates to the hotel in the past few years. If you ever experience a similar concern here ot at another hotel, let the team know. We'll get to work on finding a solution right away! Wishing you and your family a beautiful holiday season! Best, Mark, GM

"CLC issues."

1
User 11/11/2019

I picked this hotel because I needed to use CLC. upon arrival I was told that in the morning my COC account would be billed and my credit card would be refunded. When I woke up they refuse to Bill my CLC account and would not refund my credit card.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your stay. It's never our intention to disappoint our guests, as we work hard to create easy and comfortable hospitality. As we're in touch via email, I'll just respond here that we hope to be able to welcome you back to our Best Western! Best, Mark, GM

"Great place to stay"

5
User 06/11/2019

We have stayed here several times. Always plan our trip so we can stop for the night at The Pony Soldier. Very nice,clean rooms and very comfortable beds. They have a very good breakfast and the staff is really nice. Flagstaff is a nice town with good places to eat and the scenery is beautiful.

BW_PonySoldier, Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks so much! I hope to thank you in person next time you're here. Feel free to touch base with me, if you ever need anything. Enjoy the season! Best, Mark, GM

"Great staff, clean rooms and easy to get to"

4
Venture00562501367, Parker, Arizona 06/11/2019

Being in the rewards program made the check in super quick! The continental breakfast was great! Lots of choices. The location was easy to get to and very secure parking. Wifi was strong enough for us and what we needed it for.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western! We appreciate the descriptions of good breakfast, easy check-in and parking. I'm glad the wifi signal was strong too. That is important! We hope your travels bring you back to our beautiful town again! Best, Mark, GM

"Hotel stay"

3
maceman76, Nooksack, Washington 04/11/2019

The rooms were ok. It is a old hotel that looks like they are fixing up. The noise above us was very load in our room. U can hear people walking very loadly, and u can hear other peoples tv also. The value for price was good, and the breakfast was good. Also the internet speed was very slow.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for staying at Best Western Pony Soldier Inn & Suites. We're happy to hear value, and breakfast were highlights. Over the last few years, we have been doing many updates and beautification projects. We hope to welcome you back. Call direct so we can participate in ensuring your particular room needs are cared for. Wishing you a beautiful season! Best, Mark, GM

"Flagstaff Visit"

3
User 01/11/2019

The hotel is in a good location and the staff and services are good for a low end hotel, but the physical property is very tired and in need of a serious upgrade. The breakfast was good and the staff kept the breakfast service neat and well stocked. The overall value was excellant. Under $100 for a room with a sittng area and 2 bathrooms.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the compliments of our location, services, breakfast and overall value. We hope to welcome you back the next time you visit Flagstaff. And yes, we're continually improving our property. Safe travels! Best, Mark, GM

"Last Stay"

2
sw56, St. Albert, Alberta, Canada 01/11/2019

We stayed at this hotel on a road trip from California to Canada. It was the worst hotel on our trip. The room was super old and in dire need of a renovation. Tile floor, tiny old bathroom, no phone in the room and there was a spider on my pillow when we arrived - plus there was a dog barking in the next room. I have to say though that the beds were super comfy.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and review. I'm sorry to receive this bad news and wish we could have had the opportunity to turn your experience around. We do offer many different room types and locations. I'm reviewing these comments with the team to learn how we can create better communication with our guests, and to take a look at the room you stayed in. We're always listening to our guest feedback, as we use it to take a temperature of how we're doing. Over the last few years, we've added many updates to the interior and exterior of the property, with more to come. On the lighter side, I'm glad to hear your bed was comfortable. Thank you again for taking the time to share your experience, which gives us the chance to respond. We hope, at a future date, to have another opportunity to win your loyalty! Best, Mark, GM

"Tiny and smells"

1
Diana H, Salem, United States 31/10/2019

Loved the location.. The nearby train didn't bother us at all but the layout of the rooms were horrible.. You have a tiny hall that leads you to your room door which is right beside your neighbors door, reminds me of an apartment house. Worse yet that hallway to you room is taken from the space you have in your hotel room.. The smallest room ever, reminds me of the ONE time we stayed at a microtel.. Plus the whole place smelled musky.. On the bright side the breakfast room is a completely different building and was very nice.. Everyone was nice but we Would not stay here again.. Just too small for more than one..

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Consider our suites next time! We actually have several different room and suite configurations to choose from. I'm glad that the breakfast, our location and the service you received were all top notch. We'll look into the smell comment. We haven't heard that before. Feel free to reach out to my office directly. I'll assign a team member to personalize your reservation process and ensure that we win your loyalty. Thanks again for taking the time to review us so we were able to respond. I hope to hear from you! Best, Mark, GM

"great stay"

5
debcM1242RV, Sidney, Montana 30/10/2019

We enjoyed our stay very much. Front desk clerks were very friendly and the breakfast was excellent with a great selection. We had a cooler of frozen meat and the clerks were nice enough to put in the freezer for us.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you. We sincerely enjoyed having you as our guests. I'm pleased to hear that the team was able to help you with freezing your package. Please consider us your Flagstaff home away from home! Safe travels until we welcome you back. Remember, book direct for our best rates! Best, Mark, GM

"Pleasant stay"

4
mountaing54, Calgary 30/10/2019

Hotel is a bit older, but clean and comfortable. Front desk was very helpful and accommodating. Breakfast was fresh and plentiful. Good location for travelling through. Lots of parking. Appreciated being able to find parking for our truck and ATV trailer.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for choosing Best Western Pony Soldier for your recent stop in Flagstaff. We really added all amenities that would make things easy, like the parking you mentioned. Please consider us again, and share with your friends. We look forward to welcoming you back to Route 66 -- Best Western style! Best, Mark, GM

"Flagstaff gem"

5
tonikaren2019, Phoenix, Arizona 22/10/2019

Awesome breakfast. Every morning had many hot and cold choices. Food was delicious. Great value and service. Would definitely stay there again if in the area. Staff was very helpful. It looked like the place was recently remodeled. New paint and carpeting. They were working on putting stone on the outside walls. Very appealing!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for sharing your experience. It was our pleasure hosting your recent Flagstaff visit. I can't think of a better compliment than hearing you would stay with us again. It sounds like the breakfast really hit the spot. It's our highest rated amenity and gets the day started on the right foot. We look forward to next time. You'll get to see the completion of our external updates! Remember to book direct with Best Western. Safe travels! Best, Mark, GM

"Excellent place to stay"

5
Barb M, Mesa, Arizona 21/10/2019

Staying at Best Westerns have never disappointed us, great value, excellent CLEAN rooms with comfy beds, good towels, great breakfast with fresh food & fruit to fill you up. The staff at the Pony Soldier is outstanding and we will be returning as this was not our first stay here. Easy in/out and has everything and more than we need.....

"Location on 66"

4
Nick O, Tempe, United States 15/10/2019

This Best Western is a good location along route 66 just east of downtown Flagstaff. It provides an easy in and out, west or east route to Grand Canyon or to Snow bowl or Sunset Crater. The staff is polite and considerate. There will be a train close by but that's Flagstaff.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our Best Western as your base camp for all of Northern Arizona's great adventures! We're happy you found our location convenience, and the service welcoming. Until we welcome you back, enjoy your travels! Best, Mark, GM

"Nice clean, quiet hotel with great breakfast!"

5
User 13/10/2019

Very nice staff, always greeted in the hallways. Comfortable beds, Great breakfast. Internet was good. I had no problems during my stay. I will continue to use the Best Western Pony Soldier Inn and Suites every time I visit Flagstaff!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying at Best Western Pony Soldier Inn & Suites! We're delighted that this experience won your loyalty. Our team loves hosting visitors and I'm really glad that is the sentiment that carried through. Feel free to call direct for your upcoming reservations, and book direct for best rates! Best, Mark, GM

"Pretty good stay"

5
energygirl1000, Peoria, Arizona 09/10/2019

Was a good trip really can't complain, I hit complementary hot breakfast twice because I thought it was pretty good for a hot breakfast. Was a pretty good place to stay I would stay there again for sure.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! We're glad you enjoyed our complimentary breakfast. We added items and remodeled the breakfast building over the last several years, so that it's super satisfying to guests. Your intention to stay with us again, given the chance, is all the thanks we need! Safe travels until next time! Best, Mark, GM

"Basic but quiet"

3
robynk107, Tucson, Arizona 09/10/2019

This is a very basic motel. Room was clean (could have used a bit of deep cleaning in the corners). Bathroom was very small, and room layout a bit odd. Location was good as it was out of the congestion closer to the University. We had a room towards the back and it was very quiet at night. Breakfast was a bonus; food decent. The staff was all very helpful.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! I sincerely appreciate you sharing your experience. You've outlined some excellent points for those planning a visit: cleanliness, quiet rooms in back, less traffic and great breakfast. To top it off, it sounds like you experienced the signature caring our team here is known for! We look forward to welcoming you back. Remember, book direct for the best reservation services and rates! Best, Mark, GM

"great room"

5
cathyo673, springtown, United States 07/10/2019

had a wonderful nights stay at this hotel,very comfortable bed,quite room ,very clean and pleasant express checkout is great. breakfast was good with a variety of foods that helped start our day off without having to stop for breakfast

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Awesome! Thank you for being a guest of Best Western Pony Soldier Inn & Suites! We appreciate your generous comments and glad they are reflecting a wonderful experience. Until we welcome you back, we wish you safe and happy travels! Best, Mark, GM

"Great stay/experience"

5
User 04/10/2019

I stayed at this BW location on my relocation to Phoenix. Nearby are great view of the mountain but just outside the busy area of Flagstaff. I was given an upgraded room which was perfect; 2 bathrooms with a living room and bedroom. Great televisions with lots of channels available. The breakfast was great too. I would definitely stay here again when I'm in Flagstaff again. There was a slight sound of a train during the day, but it was not an issue for me.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Now that you're in phoenix, you'll need a mountain getaway every now and again! Thanks for taking the time to let us know we succeeded in providing great hospitality and winning your loyalty. We hope your life transition is as smooth as your stay. Looking forward to next time. Feel free to call the front desk for reservations and trip planning. Think of us as your personal Flagstaff concierge service! Best, Mark, GM

"A great place to stay with a caring staff"

5
jcoffeyphotos, Ballydavid, Ireland 03/10/2019

Due to vehicle troubles, a one night stay turned into a week. From Mark, the general manager, Beverly, Jamie and others at the front desk , Ryan and all the housekeeping people, everyone was more than accommodating, polite and always asking if we needed anything. It was much appreciated in a most stressful time. The motel is on Rt 66 which is busy but for us also conveniently located by restaurants, public transportation, a beautiful park and not far from the mall. Breakfast was included and the hot tub used nightly. Flagstaff is a train town with tracks across the street in front of the motel. However with duel pane windows, it was not really a problem for us as there are no train whistles. For light sleepers it might be a problem.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you. We all appreciate it very much. I was glad that it all worked out ok! We hope that you'll visit us again, under less stressful circumstances of course. Feel free to reach out if you ever need assistance. Safe travels and enjoy the season! Best, Mark, GM

"A very pleasant surprise in Flagstaff"

4
Douglas F, San Clemente, United States 01/10/2019

Stopped here on way to Texas. We stay at Best Western most of the time. We found this location exceptional. First of all happy that when we requested points instead of gift bag for our gold status she said "we do both"! Also happy to find she had given us a free room upgrade for our gold status without us even asking to room 232 which was a quite large suite with 2 bathrooms! and a separate living room with 2nd tv and desk. The indoor pool and hot tub was great and we fully enjoyed the free hot breakfast which had the usual pancake (automatic maker), pastries, bagels, English muffins, scrambled eggs, sausages, cut fruit, 4 cold cereals including granola cereal. We stay at Best Western quite a bit so know what to expect and this one exceeded our expectations (its a regular BW not a Plus but felt like a Plus. We found newpaper outside our door in the morning which we don't usually experience now adays. The wifi would occasionally drag a bit for instagram stories but was very adequate for email, YouTube, etc. The staff in the lobby and at breakfast were very friendly. I really can't think of one thing I was disappointed with here and we felt the price for the room was reasonable (we booked thru BW website). We will definitely stay here the next time we are passing thru Flagstaff.

"Great Place to Stay"

5
billaustin117, Oklahoma City, Oklahoma 30/09/2019

We had been traveling the past ten days going from OKC to San Diego and back. We were tired and ready for a good night's rest and we found it just perfect at this BW. Staff was very friendly and helpful as well as the comp breakfast was a great way to get us off in the morning. Reasonable priced room, especially for Srs. and was nice and large. Great place to stay, will be back.

"Family Trip"

2
User 29/09/2019

Nice service but room is not clean also very noisy. You can easily hear the up-stair people walking and the cars outside. Restroom is old, we even cannot lock the door. Floor is dirty, I doubt they vacuum the carpet or not.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It's never our intention to disappoint our valued guests. I can assure you that your experience is atypical with regards to room cleanliness and maintenance. I hope that this uncommon lukewarm experience will not deter you from staying with us in the future as we would like the opportunity to win back your loyalty. Please reach out to me through the front desk when booking next time so that I can assign a team member to help oversee your reservation and make sure you're in the upstairs room best suited to your needs. We recognize that some guests are more noise sensitive and want to accommodate you correctly. Until then, safe travels! Best, Mark, GM

"Good inexpensive BW for northern Arizona"

5
User 24/09/2019

This is an older hotel, but the condition of the place doesnt tell you that. good breakfast and plenty of parking. We were warmly greeted by the desk staff and we like that our dog is able to travel with us and not force us to jump through hoops. Too many hotels forget that more than half of American travelers bring their pet with them on the road.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for recommending our Best Western for comfort and the convenience of being pre-friendly. We look forward to welcoming you back the next time your travels bring you to beautiful Flagstaff, Arizona. Remember, book direct with us to get the best rates we offer anywhere! Best, Mark, GM

"Flagstaff Perfect Location"

5
diomasaighes, Los Angeles, Ca 23/09/2019

This hotel is located right on the famous Route 66. Walking distance to many places to eat. Trails near by. Quiet, comfortable with helpful staff. Breakfast has many options and is great. We have stayed here dozens of times and they recently did renovations and it is really nice!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Awesome! Thanks a bunch for the recommendation! We sincerely enjoy having you as some of our loyal VIP guests. Let me know if you ever need anything. My office can be reached through the front desk. Safe travels! Best, Mark, GM

"Smelly and the Breakfast made me ill"

2
gawildcats, Cumming, Georgia 22/09/2019

We were thankfully only there one night, as the room had a distinct odor they could not get rid of. There was a lot of construction going on one side of the building. Breakfast the next morning was marginal, and a couple hours later I had a terrible upset stomach.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
My apologies for not fully meeting your Best Western expectations. We appreciate the opportunity to fix mistakes, but sadly, it wasn't enough to turn your experience around. We're updating the exterior of the property. That project is nearly complete so it shouldn't impact the guest experience. I'll pass your comment to the breakfast team, The breakfast is normally very highly rated, nevertheless, feedback is always welcome. We're continuously improving our property and services. I hope you'll give us another opportunity to win your loyalty! Best, Mark, GM

"Perfect"

5
User 21/09/2019

Check in was awesome. Quick, super friendly. Room was large and clean and the bed was amazing. It was a suite with two bathrooms and the only minor issue was both showers being on at once created super low water pressure.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Fantastic! Thank you for the vote of confidence. We're delighted to hear that you enjoyed the warm welcome we're known for then a comfortable room. Please consider Best Western Pony Soldier your home away from home in Flagstaff! Best, Mark, GM

"updated facilities but the room smelled smokey"

4
User 21/09/2019

This hotel has been updated. The staff was friendly and attentive and the hotel was one of the more reasonably priced rooms in the area. It was completely full and it wasn't even high season. There was a nice pool and great breakfast. The problem is the room smelled like smoke and I couldn't figure out the cause as it was a non-smoking room. I only got relief after having the door open and running the air conditioning.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Thank you for the nice review. I'm sorry there was a smoke smell in your room. All the rooms are totally non-smoking, so in theory, there shouldn't be any. If you plan another visit to Flagstaff, feel free to give me a call through the front desk, I'll assign someone to personalize your check-in experience. Safe travels until we welcome you back! Best, Mark, GM

"1st time in Flagstaff"

4
myoung864, Tucson, Arizona 18/09/2019

We normally stay at Best Westerns when we travel. A lot of construction going on outside of the hotel. We were greeted with a little goody bag that made me feel pretty special. Our room was comfortable.

"Grand Canyon stay"

5
Linda L, utah 16/09/2019

I booked this hotel to be close to the Grand Canyon. Although it was under construction, it did not bother me. The breakfast was great. I had a king suite and enjoyed the space. I had 2 very good night sleeps.

"A Bit Disappointed"

3
User 12/09/2019

When we pulled in to the motel, it was obvious there was major renovation work going on. We were not aware of this when making the reservation on-line. The room we were given was quite small. The room did not have a microwave in it. We ended up using the microwave in the lobby one evening. The toilet worked but it was very slow flushing. The first two nights cost us about $75/night. The third night was on a Friday and the price was over $200. I know that Friday nights are always the most expensive at any motel/hotel, but 2 1/2 times the price of a weekday night is way too much, especially for a very small room.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking the time to share your experience. We are almost done upgrading the exterior of the hotel, but don't anticipate that this will affect guest satisfaction. My apologies for any discomfort you experienced. Feel free to reach out to my office direct the next time your itinerary brings you to Flagstaff. I'd be happy to personalize your reservation, ensuring your best book direct rates, and room selection. Thank you again for choosing Best Western Pony Soldier Inn & Suites! Best, Mark, GM

"Vacation"

5
sheribJ7803SN, Torrance, California 06/09/2019

It was a good visit we slept there showered at dinner and breakfast and left for our next destination of our trip to see family and also to site see. Staff was very friendly upon arriving and leaving.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for choosing our Best Western as one of your vacation destinations. I'm glad you had everything you needed and felt the warm welcome we're known for. Safe travels until we welcome you back! Best, Mark, GM

"Not My Favorite Hotel In Flagstaff"

3
User 04/09/2019

We stay in Flagstaff a LOT -- for both business and pleasure. Had trouble booking this room on Hotels.com and was forced to do the booking directly with the hotel after multiple failed attempts online. Rooms have been updated and they are working on redoing the exterior but this is an older property in town and it shows. Front staff is nice but parking is VERY crowded, breakfast is terrible, there is no microwave in the room and the back side of the bathroom barn door was filthy. There are TONS of hotel choices in Flag and while this one does not rank at the top of the list the price if fair for what you get.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying at our Best Western. I'm sorry to hear you had reservation issues, but glad that you did book on our official site, and that the team was helpful. We're reviewing your suggestions for next time. Please don't let this deter you from visiting us again. Our current updates will be wonderful! Feel free to reach out to my office directly and I'll assign someone to manage your reservations. Safe travels until then! Best, Mark, GM

"flagstaff pony inn"

5
Judy B, Katy, Texas 04/09/2019

when we arrived at pony inn, our reservation was ready and we had been upgraded to a suite. the room was nice and comfy. beds were soft and I slept really well. the internet worked great to get our airline tickets. we got up and had a really good breakfast.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for the excellent ratings! There isn't a much better compliment than hearing a guest slept well. We appreciate it a lot. Please consider Best Western Pony Soldier Inn & Suites your home away from home in Flagstaff! Best, Mark, GM

"clean, comfy bed, swimming pool and hot tub were nice"

3
LocalAdventurer2018, Gallup, New Mexico 03/09/2019

Room as large, with comfy bed. there are renovations going on, but there wasn't any noise during the night when you sleep. Hotel located on Route 66, so there are trains and traffic noises but again, I didn't have a problem sleeping. My room was towards the back of the hotel. Small swimming pool with a depth of 6 ft. My niece had a blast. Hot tub was also nice. They do serve a complimentary breakfast which I did not partake in.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our Best Western for your recent stay. We' happy you enjoyed everything our hotel offers and slept well. We hope to welcome you back. And be sure to give our breakfast a try. You'll love it! Best, Mark, GM

"Great place and breakfast"

5
Tina G, Benson, Arizona 01/09/2019

We were back in Flagstaff recently and it reminded me that I hadn't reviewed this great place we stayed at last winter. It has hands down the best breakfast I've seen in a long, long time. Lots of choices and good quality. Rooms were clean and staff was friendly.

"Great Location"

5
Yujen15, Arcadia, California 22/08/2019

Came to our last stay for our crossing 12 states road trip. The breakfast facility is right next to the hotel in a standalone building. Providing more items than other BW hotels we stayed during the trip. We also enjoyed the swimming pool and hot tub before we hit the 8 hours driving to home.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Awesome! Thanks so much for choosing Pony Soldier and commenting on your experiences. It's nice to know that our hotel offers a wide variety of breakfast items. Glad to hear you had a swim and soak too! The pool and hot tub are heated all season, if you're looking for a winter getaway. . We appreciate your loyalty to Best Western! If there is ever anything I can assist with, feel free to reach out to my office. Safe travels until we welcome you back! Best, Mark, GM

"Pleasant reasonably priced surprise."

5
Diane D, Mesa, Arizona 18/08/2019

We were treated by a friendly and professional upon arrival. Check in was quick and easy. Rooms are a little dated but clean and quiet. Breakfast was above average hotel breakfast. Would highly recommend this property.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for recommending Best Western Pony Soldier Inn & Suites! We're delighted to hear that you enjoyed a warm welcome from the team, and then had a quiet and comfortable stay. It's nice to hear your breakfast compliment. It's our most commented upon amenity. All of us look forward to welcoming you back to beautiful Flagstaff! Best, Mark, GM

"Nice family friendly at a junction historic Highway 66"

4
stevenhF6280RU, Bremerton, United States 14/08/2019

Nice comfortable accommodations and my Best Western points got me a superior room upgrade to a two bed suite. This location is evidently popular with families traveling. Uncharacteristically large breakfast area and a large pool.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western! We appreciate the recommendation to families. The Family Suite with 2 bathrooms is very popular! Glad everyone enjoyed breakfast and the pool too. We hope to welcome you back. Feel free to reach out to my office if there is ever anything I can assist with. Safe travels! Best, Mark, GM

"The Grand Canyon "

4
Greg H, New Ulm, Minnesota 13/08/2019

My family and I stayed here for 3 nights in Flagstaff. We went on a all day tour at The Grand Canyon. The hotel was right off of Route 66. Very close to many restaurants and easy access to the highway. We originally reserved the family suite, however they had construction going on and change us to two standard rooms instead. The beds are very comfortable. We had a large tv, refrigerator and lounge chair in our rooms. The first night we woke up to no hot water. The front desk said the compacity of all the guests were the reason and it should eventually catch up. This property probably has the nicest breakfast area that I have seen yet. It is in a separate building, but it looks brand new. Each morning there was different options. They offered eggs two different ways, sausage hash, bacon, pastries, oatmeal, pancakes, fresh fruit, and much more. It was a great spread and the attendents were friendly and made sure nothing ran out. The pool is also across the street by the breakfast area. The pool went up to 6 feet deep! Which was nice being taller I could actually stand up. They provided full length towels in the pool area. The hot tub was nice and hot and the jets worked perfectly. You can tell the staff keeps up with everything, it was nice and clean! No bugs which was nice being it is outside. Overall very good stay. I highly recommend this hotel for any family visit! We had such a great time visiting The Grand Canyon.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It doesn't get much better than this for a hotel! Thank you for the eloquent and generous recommendation. We're happy your family enjoyed our hotel and your Grand Canyon tour. You were smart to stay in Flagstaff as the town on the rim does not have many services. We hope you'll now consider our Best Western your home away from home! Best, Mark, GM

"Thank you Jamie!"

5
SSanchez956, Laredo, Texas 13/08/2019

Loved my stay at this location.mostly due to the great hospitality offered by Tyne and Jamie.Tyne checked me in and was really nice in helping us look for certain places to eat and have fun.and a big thank you to Jamie for making sure my $20 gift card was applied.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Summer greetings! Thank you very much for choosing Best Western Pony Soldier for your recent Flagstaff visit. It's so nice to hear that Jamie and Tyne made such a difference. Our team takes pride in being local guides for our guests. There is a lot to see and do here, and a few things not to do. I'm happy it all worked out. Looking forward to your next stay, as we consider you part of our Best Western family now! Best, Mark, GM

"Best hotel ever"

5
User 11/08/2019

Very pleasant experience staying in this particular hotel, to start the staff is friendly,welcoming and helpful. The room spacious and clean, the breakfast is truly a buffet, spacious breakfast hall clean and well organized. Excellent location near the highway. Overall the best hotel I've ever stayed!!!!!!!!!!!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thanks for taking time to write such a positive review. We're honored to be your #1 hotel! Please consider Best Western Pony Soldier Inn & Suites your home away from home in Flagstaff! Best, Mark, GM

"Affordable"

4
piplop1322, Des Plaines, Illinois 08/08/2019

Decent price. Quiet. Beds need up grade. Breakfast was not too bad although eggs need to be REAL not Powdered. Got a good nights sleep. Parking lot should be changed to one way .OI think it would make more sense .

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking the time to share your experience. I'm glad you got a good night's sleep and found our Best Western a good value. We appreciate your suggestions for how we can make your next experience worthy of five stars! One note though, our eggs are real. They come pre-shelled, but I'll keep an eye on their quality. We've added many items to the buffet over the last few years, and I hope you were able to find something satisfying. It is normally our most complimented amenity. We look forward to welcoming you back. Remember, the best rates are found when booking direct. Safe travels until then! Best, Mark, GM

"Unique Hotel, Wonderful Unique Rooms, Amazing Staff, Wonderful Breakfast. Amazing Stay"

5
roumaynes, San Diego, United States 04/08/2019

What a great hotel! The rooms are unique as they are set back off the hall... It makes the rooms more private and quieter! Everything from the decor to the furnishings were wonderful. Beautiful large windows with amazing views and lots of light. A nice sized bathroom with a sliding door which was actually very nice! Breakfast was across the parking lot in its own building. What a GREAT BREAKFAST ROOM! Large and spacious, comfortable and homey, with even a fireplace. Food selection was huge and the variety was excellent. The breakfast staff was very efficient and never let anything get too low even though it was busy... And one of the coolest things was an automatic... push a button... and out pops two freshly made delicious pancakes! Just top notch all around. The front office staff was wonderful and exceptionally friendly and helpful. I would say that they went above and beyond to be helpful... Kudos to them…thank you for making our stay even more enjoyable! What an overall amazing experience! We are already planning our next stay at the Best Western Pony Soldier Inn hopefully for Thanksgiving!!! Stay here!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Great recommendation. Thank you so much for the eloquent description of your stay and our property. Over the years, we've put our heads together and come up with all the big and small things that travelers need. Your comments let us know we're succeeding! We hope to see you at Thanksgiving. Remember to book direct on our website for the best rates. Feel free to reach out to my office if I can assist with anything. Safe travels until then! Best, Mark, GM

"Great for the price"

4
User 01/08/2019

I'd recommend this one for families or people with dogs. There were a lot of both here and it was very welcoming. The staff is friendly and professional. The breakfast buffet was excellent - lots of choices. The location, right on Rte 66, made it really easy to navigate anywhere in the city and back again. One criticism, while everything appeared very clean, our room smelled a bit funky - mildew, maybe? - but it was not significant. We'd stay there again.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the recommendations! We appreciate your comments about the warm welcome you received, your enjoyment of breakfast and our easy location on Route 66. I'm also noting your room smell feedback. Let the team know if anything similar happens. It's definitely atypical for us. We hope these great ratings mean you've made Best Western Pony Soldier Inn & Suites your home away from home in Flagstaff! Best, Mark, GM

"Buget hotel good for a quick sleep"

3
Travel21st, Tempe, Arizona 21/07/2019

We stayed at the Best Western Pony Soldier Inn & Suites on our way back from the Grand Canyon. It is good for a quick sleep. The front desk is excellent and very accommodating. However, the hotel has no extras. There is no public restroom in the lobby area. You have to rely on your room only. The pool is small. The breakfast is good. This hotel is good for a quick stop over and sleep to break up a long trip.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending our hotel as a great place to land after visiting the Grand Canyon! We appreciate the compliment on your complimentary breakfast. It's one of the most appreciated amenities. We hope to welcome you back the next time your travels bring you to Flagstaff. We make a great base camp for Meteor Crater, Sedona and more! Best, Mark, GM

"Dirty"

2
M2028GZmargareth, Tallahassee, Florida 20/07/2019

We arrived at the appropriate arrival time and the room was not ready. We came back a couple hours later and they put us in a “pet friendly” room even though we have a trained medical alert service dog. Dogs were barking and when we got in the room there was a type of (medicine) pill on the floor and a dirty tissue with what looked like poop on it under the bed. Looking under the bed further-there was a spill of some kind and very dirty under the bed. My husband complained to the manager and she put us in a regular room that was clean and took some off the bill. She went down and cleaned the room herself. Hopefully this was a one time occurrence.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and review. Please accept my apologies for the inconveniences you experienced as our guests. While it sounds like the team did take care of you quickly, we're sorry it happened in the first place. Your experience is being used as a learning opportunity, and I can say with certainty that it's is atypical for us. We do routinely score high on our Best Western inspections. I hope you won't let this deter you from visiting again. Feel free to reach out to my office if your travels bring you back. I'll assign a team member to manage your stay from start to finish. Wishing you safe travels until then! Best, Mark, GM

"Good place to stay in Flagstaff, great breakfast"

4
BH_in_AZ, Page, Arizona 20/07/2019

My room was very clean and spacious and the furnishings were modern. There's a swimming pool on the grounds and the Inn is pet-friendly. The complimentary breakfast is great with many hot and cold choices and variety of beverages.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for highlighting cleanliness, our pool, complimentary breakfast and pet-friendly convenience. We appreciate the recommendation. Looking forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Best, Mark, GM

"Friendly, Comfy and Yummy Breakfast"

5
User 19/07/2019

The front desk was really friendly and very helpful from start to finish. The bed was comfortable and everything was nice and clean throughout our stay (even the remote was cleaned). The continental breakfast exceeded expectations, with a ton of hot options, fresh fruit, and the usual. It was right on Route 66 close to downtown and right across the street from a safe and convenient walking/running path. Every now and then I could hear a door shut in the hallway or someone walking upstairs but nothing disrupting. It was reasonably priced for a great stay!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay with us! I'm glad you had a comfortable stay overall along the famous Route 66. Our breakfast was designed to offer something for everyone and it's nice to hear that it exceeded your expectations. Please come see us again soon, and we wish you continued and safe travels until then! Best, Mark, GM

"Great!"

5
505mjs, Grangeville, Idaho 18/07/2019

Always great at Best Western's. Never any problems. Will always go to Best Western when ever available. No other hotel will do. Hope they continue to build more Best Western's all over the USA so we would be able to stay at one no matter where we travel to.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western! We appreciate your five-star ratings and look forward to hosting you in Flagstaff again soon! Best, Mark, GM

"A little dated, but clean and comfy"

4
User 13/07/2019

On the road home from vacation, and stopped in Flagstaff. The motel is on Rte 66, and across from the active railroad tracks. That wasnt a problem - the rooms are pretty soundproof. The breakfast is offered in a separate building on the property - food was good and the dining area was roomy. On this trip, we did notice BW has apparently transitioned to soap/shampoo/conditioner dispensers. They did have facial bar soap.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Summer greetings! Thank you for taking the time to describe your impressions of our Best Western. Most of the hotels have been built along Route 66 - which runs along the train tracks. There is a lot of history here! We hope to welcome you back. Safe travels until then! Best, Mark, GM

"Will not use again"

3
User 13/07/2019

After a long ride and being a BW card holder we stayed. First off the rooms need updating. You can hear every little sound. We had to listen to trains going on tracks. We could hear people conversations outside of our window. The only good thing is the breakfast that is served in another building.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our Best Western. I'm sorry to hear that your stay was not all your hoped, and that sound disturbed your sleep. When alerted, the front desk will find a remedy. We recognize that the sound of trains isn't for everyone. We do get a lot of railfans here, though! For others, we have room locations that are better for those sensitive to sounds. I hope you won't let this deter you from visiting again as I am confident we can provide the comfortable and hassle-free hospitality Best Western is known for! Best, Mark, GM

"Ok but wouldnt return"

3
ahah2014, Sevenoaks, United Kingdom 11/07/2019

Booked 2 rooms for 4 nights. Arrived late after a very long journey, one room the carpet was wet and the room smelt damp so changed room the following day. Rooms are ok but could do with a make over. Beds were comfy but the noise from the road and the constant noise from the goods trains was awful. Would have prefered not to be on route 66. Reception staff were helpful, breakfast very basic.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. We appreciate your highlights including bed comfort and friendly service. While the train noise doesn't bother most people, we recognize some guests are sensitive. Before your next stay, please let us know and we'll explore all room options to maximize your comfort. Wishing the rest of your US trip a success! Best, Mark, GM

"Last Room on a sold out weekend "

4
WendyJak9, Dallas, Texas 07/07/2019

We were fortunate enough to get a hotel last minute in flagstaff on the 4 th of July. The staff was awesome. The maid supervisor and the maintenance man were so friendly and helpful with my concerns. Hotel is dog friendly for an additional 25.00. The hotel was very clean and welcoming with free breakfast . We paid 169.00 for a 1 queen bed room . Way overpriced, but it was the holiday. Beds are comfortable BUT the room we had (room101 ) was insanely HOT. It wasn't hot outside but the room felt like a hot box. Great place just make sure you are not in room 101, unless it's winter !

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for spending the 4th with us! I'm so pleased to hear the team took great care of you, and welcomed your furry family member. We hope you'll consider Pony Soldier Inn & Suites your Best Western Flagstaff hotel of choice from now on. We're sharply competitive with area hotels, but do recommend booking direct with us. Enjoy a beautiful summer season! Best, Mark, GM

"Left a lot to be desired"

3
kristil454, Denton, United States 06/07/2019

Based on the previous reviews of this hotel, I booked here for a stay on Route 66. The first room I was assigned had a horrible odor to it. The front desk suggested that they put in an air purifier that would take the odor out in 30-60 minutes. I declined and stated that my son has asthma and allergies and this room was not acceptable. I first told that they were not sure what they could do as they were full tonight. We were then reassigned to another room. It happen to be an ADA accessible room - not a problem - however, the second bathroom that is to be used by a physically challenged person has a toilet that is not one I would use - black junk under the rim. Unfortunately, the floor (both carpet and tile) was filthy. On a positive point, the room had a better smell.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier Inn & Suites. We regret to hear that your recent stay was not all you hoped. While it does sound like the team did attempt to remedy your concerns, it wasn't enough to create a satisfying experience. What I'm doing is brainstorming solutions with the team, to prevent this from happening again. We're a very popular hotel, and summer is high season here in Flagstaff. Like you noticed, we do care a lot and that is reflected in our reputation. If your travels bring you back through, I hope you'll give us another opportunity win your loyalty. Just reach out to my office and I'll assign a team member to customize your reservations. Thanks again and I hope to hear from you! Best, Mark, GM

"Excellent breakfast!"

3
Roggger, Scottsdale, Arizona 02/07/2019

This Best Western is average. Nothing special. It's good for a place to sleep. The room was clean, the bed was firm and comfortable, and the front desk service was good. The best thing was the breakfast. Eggs, bacon, potatoes, with fresh cut-up fruit, along with the usual continental items. It's overpriced for what it is, but all lodging in Flagstaff is overpriced.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and review. We appreciate the breakfast compliments as well as your favorable mentions of service and bed comfort. As far as rates, we're careful in our pricing to be competitive with area hotels. Our rates fluctuate with the seasons, and we do recommend booking direct. We hope to welcome you back the next time your itinerary brings you to beautiful Flagstaff! Best, Mark, GM

"A traveling Getaway"

4
Skip M, Ramona, California 30/06/2019

This was the first night's stop on a long road trip. Best Western has a good reputation, so we opted for this location. I called in the reservation from a couple hours out since I had some issues with the on line reservation using my smart phone. The reservation was accepted by a very competent individual who honored the on line price. The room was as expected, clean, comfortable and nicely appointed. In the morning they have a hot breakfast of scrambled eggs, sausage, variety of toasts, yogurt, fruit and of course juice and coffee. A good send off for the day's journey.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We hope the rest of your trip was equally as successful as your stay with us! Thank you for choosing Pony Soldier as the jump off for your vacation. I'm pleased to hear that your reservation process was easy and that everything worked-out, rate wise. Our complimentary breakfast really does get the day started right! We hope you'll think of us again the next time you're seeking comfort and great service in Flagstaff! Best, Mark, GM

"A good place to stay in Flagstaff"

5
ron m, Torrance, California 29/06/2019

A hotel right on Route 66 is only the beginning. A good value and an excellent breakfast included. If clean and quiet is what you want, this is the place for you. Not too far from the old town area, but a very easy drive to get to this area.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Summer greetings! Thank you for taking time to recommend us to travelers for our location, breakfast and peaceful ambiance. We look forward to welcoming you back to beautiful Flagstaff! Best, Mark, GM

"Everything about this hotel is excellent:"

5
User 28/06/2019

Everything about the BW pony Soldier was excellent: location, rooms, cleanliness, BREAKFAST, easy to book, check in, and check out. I enjoy the pool area and jacuzzi after a long hike. Perfect place to rest.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thank you for staying at Best Western Pony Soldier and taking time to share your experience. We're delighted to hear it was “the perfect place to rest”! We hope to welcome you back soon. Our team is always available for trip planning! Best, Mark, GM

"Friendly staff"

4
christine n, Phoenix, Arizona 28/06/2019

My family stayed at this Best Western for two nights. Before I consider a hotel, I always read the TripAdvisor reviews. Our eight year old son loves trains, I read reviews that there were rooms facing the train tracks. I called the hotel and Talia put in a request for the room that faced the train tracks. We were recognized as BW Rewards members at check in. We arrived just after the check in time, but had to wait for a room to be cleaned. It was fine due to the fact that they were able to honor our request of the room with a 'train' view:) While we waited, the GM Mark Ross, was very professional and apologetic for the wait. The room was quite spacious with our son loving all of the trains! If you are a light sleeper, this may not be the room for you with the trains running around the clock. The tracks are on the other side of Route 66, but if there is no street noise, you will hear the trains. The breakfast room and complimentary breakfast were very enjoyable. Plenty of tables and food and drink options available. We did not use the pool, so I cannot comment on that. The hotel location is close to dining and shopping. We recommend this hotel.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
I appreciate it. We love to welcome railfans to our hotel! I'm pleased to hear your son enjoyed the trains and everyone enjoyed their stay. It's an honor to receive your recommendation! Looking forward to next time, I'm available if you ever need any assistance. Until then, we wish you safe and happy summer travels! Best, Mark, GM

"Decent but I've been to better"

3
User 25/06/2019

As a member of Best Westerns highest tier rewards member I expected to be put in a better room than I received even after asking to be moved to a different room after my first night. I was on the bottom floor and any time someone walked in the room above me it sounded like an elephant. The internet is ridiculously slow and as someone who used the internet for work it was awful. The hotel seems a little out dated as well. The breakfast was mediocre at best. The room was small and barely had room for my luggage. Also when the sun came up my room got hot even if I had the A/C on and set to 60 degrees. The staff was friendly so they have that going for them Next time I'm in Flagstaff I will be staying at different hotel

"Nice, clean and quiet"

5
Paola F, lancaster, United States 22/06/2019

The hotel is close to several places for food, gasoline of course fairly close to the grand canyon. I loved the breakfast selection and that I was able to fill my water bottle. The front desk staff was friendly. I received daily newspaper, cable TV, refrigerator at no extra cost. I would definitely stay here again to explore the close hiking trails.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western for a comfortable home base while you explore all the sights near Flagstaff. I appreciate you listing our amenities and how convenient our hotel's location is. We hope to welcome you back for a hiking trip! Best, Mark, GM

"NAU Parent Review"

5
Mary C, Hemet, United States 21/06/2019

I have stayed at the BW Pony Soldier so many times that I have lost count. Always clean, safe, great value, and fantastic staff. It's not the closest hotel to campus, but that has its advantages. The rooms are comfortable and the breakfast room is always clean and bright, with many healthy choices and friendly staff. A definite "keeper" for anyone who visits Flagstaff on a regular basis - to visit NAU students or explore all that gorgeous northern Arizona offers.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western Pony Soldier Inn & Suites. I appreciate the recommendation to other student's families. We look forward to your return. Feel free to reach out to my office if there is ever anything I can personally assist with. Wishing you a beautiful summer! Best, Mark, GM

"No Reminder of Reservation and Would Not Refund for Booking Error"

1
LLCoolJax, Phoenix, Arizona 20/06/2019

I booked a hotel room for work travel and my event cancelled the week I was supposed to be there. I forgot to cancel my hotel reservation (my fault) but there was no reminder email that my reservation was coming up, no email that I had been billed. I only found out about it when I got my credit card statement. When I called to see if BW would work with me since I am a state employee (read: low pay) and I will have to pay out of pocket ($120) they said there was nothing they could do since my credit card had already been billed. I am disappointed and think the company should send out confirmation emails prior to the date of travel. I also think it would be a good practice to have some sort of forgiveness program for returning customers.

"Comfortable and Convenient Flagstaff Motel"

5
User 17/06/2019

One of the better motels on this stretch of highway. Room was very comfortable and the included breakfast was better than average! I highly recommend this motel for location and price. Nearby was an excellent restaurant called the Whisk and Whiskey....best meal I had on the road.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Awesome! Thanks so much for the excellent review and photos. We've got comfort and hospitality down here! With the addition to several breakfast items, it's the most complimented amenity. I'll let the front desk know to keep recommending the Whiskey & Whiskey. We hope to welcome you back the next time your travels bring you to beautiful Flagstaff! Best, Mark, General Manager

"Convenient Location, but..."

3
EhJay99, Orange County, California 17/06/2019

Convenient location and pet friendly. Breakfast was included and was good. We stayed 2 nights... one on the way to Colorado from California, and one on the way home. The first night, the room was fairly small, and felt cramped. It had a tile floor, which seemed smart for a pet friendly room. But, it was also the first room down the hall, so as close as you could get to the ice machine. My dog did not appreciate the noise from the ice machine every time someone got ice. Not the hotel's fault, but still annoying when people are getting ice at midnight. The second night we were actually down the hall, and as far as you could get from the ice machine. The room was bigger, but had carpet, which looked dirty and old. The room also smelled like smoke... either the previous guest was a heavy smoker, or someone had smoked in the room. I don't know... maybe the smoke was in the filter of the a/c. That reminds me... the rooms get hot and stuffy quickly, so the a/c is a must. Unfortunately, it's so loud! It sounds like you're in a wind tunnel. The hotel is also across the street from train tracks, which we didn't notice the first night, but trains seemed to run all night long the second night we were there. My wife and I both said that we probably would not stay at this hotel again.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent visits. We appreciate your candor regarding the success of your stay and also suggestions for improvement. Indeed, our location is excellent for those passing through and for those seeing the many sights of Northern Arizona. If your travels bring you back to Flagstaff, our team would be happy to customize your reservations. We do offer rooms farther back for those sensitive to noise. While these room configurations may not have been perfect for you, I'm confident in our ability to provide the hospitality you're looking for. Feel free to reach out to my office if I can be of further assistance. Until then, we wish you safe and happy travels! Best, Mark, General Manager

"Meh.."

3
FrazierGirl, Jacksonville, Florida 15/06/2019

We stayed on a Friday night. The total price was $180 but this is about $80 more than a comparable inn. It was clean but the non-smoking room still smelled like nicotine. The staff is friendly. Vending is located in the back of the building and I prefer fresh eggs for breakfast. Maybe I'm picky but I slept well. The neighbors had kids that slammed the door a few times but it calmed down after the pool closed ;).

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. Regarding the rates, we're sharply competitive with area hotels, but the rates do fluctuate with the seasons and special events. In order to ensure you're getting our best rates, book direct on the Best Western website. I'm happy that despite some initial challenges, you slept well. We hope your travels bring you back to Flagstaff! Best, Mark, General Manager

"I generally like BW"

1
jdotryk, Cleveland, Ohio 14/06/2019

But I like this one in particular. The staff is helpful and friendly, the amenities are useful, the wifi is fast, and the breakfast is...adequate (I’ve had better, but it meets my needs). I find the stay is easy and pleasant, and within my price range.

"Not recommended"

1
User 09/06/2019

I asked for a cot and didn't get one,the mattress was to hard. Would be nice to have USB ports instead disconnecting items in the room for chargers. Was there for two nights and the second night had to walk all the way to the front office cuz card keys didn't work. Tile in the restroom needs to be replaced. Floor was noisy when walking around.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback here and on our internal system. Again, please accept my apologies for the frustration you experienced with the cot. Like I explained, we are forced to deal with local fire ordinances that can be less than customer friendly. I'd be happy to discuss any areas of your stay further in hopes that we'll have another opportunity to welcome you back. Wishing you safe travels until then! Best, Mark, General Manager

"Best Western Pony Soldier Inn"

4
Gary H, Arizona, United States 05/06/2019

This is an older hotel but has been remodeled, is well maintained, and clean. Breakfast had several choices including hot items. For a quieter night ask for a room near the rear of the building (away from the highway and rail line) and upper floor.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the glowing review and recommendations! We appreciate the compliments of our interiors and complimentary breakfast. We've invested heavily and put a lot of effort into our property over the last few years. We've also added items to the breakfast menu to the delight of guests. I'll add to your suggestion about asking for a specific room location. We invite travel planners to give our front desk a call direct for reservations, and our best rates. That way, you can choose the room or suite that is best for your needs. Looking forward to welcoming you back and until then-- happy summer travels! Best, Mark, General Manager

"grand canyon vacation"

5
Lorna M, Wells, Maine 02/06/2019

Very nice stay at this best western. About an hours drive to grand canyon, nice little downtown. The employees were all so friendly and efficient. We had a king size suite..it was huge! The hotel is an older one and is well kept and very clean. We had wonderful breakfasts, many choices and different options each day, delcious!! We would definitely go there again if we find ourselves in the area.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to share your experience. Your intention to return is like music to our ears. These kinds of compliments are what keeps us going. We hope your visit to The Canyon was great and that you're itinerary brings you back again soon! Best, Mark, GM

"Great pet friendly place."

5
Patrick M, Chandler, Arizona 29/05/2019

We loved this pet friendly place. Great dog area to walk. Curtious staff. Check in was easy and friendly service. Wonderful hot breakfast. Comfortable beds. Spacious room. Highly recommend this place for anyone.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thanks for the compliments and recommendation. It's great knowing we provided comfortable hospitality for you and your furry family member. We look forward to welcoming you back to our Best Western! Best, Mark, GM

"My stay"

5
User 28/05/2019

The staff in the lobby were extremely nice. Checking in was a breeze, they were fast and efficient. The room was very clean and I like the fact that they are tucked a little away from the hallway. Breakfast was hot and delicious.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for visiting Best Western Pony Soldier Inn & Suites! We really appreciate your glowing comments about the friendly service you received, cleanliness and breakfast. We hope you'll consider our hotel your go-to place to stay in Flagstaff! Best, Mark, GM

"Oozing excellent customer service"

4
User 21/05/2019

Every employee we encountered was amazing! It is an older property, but other than that, it is clean, spacious and has all the necessities! An excellent value. Recommended by my son who has traveled here on business!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It was our pleasure to welcome you with friendly small town service! Our hotel, with all the amenities is one of Flagstaff's best values. We're happy to hear that your visit was the result of a recommendation. Please thank you son for us! We hope you'll make Best Western Pony Soldier your home away from home! Best, Mark, GM

"Our stay on Historic Route 66"

5
User 20/05/2019

Great hotel! Located on Historic Route 66! Close to the railroad, love sleeping with trains. Very nice room, staff and great breakfast, too! Conveniently located to highways, to Grand Canyon, Sedona, etc.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Welcome railfan! Thank you for choosing our Route 66 hotel for your Northern Arizona home base. Like you mentioned, we're situated between the Grand Canyon and Sedona, and right on the I-40. We hope you'll make us your go-to hotel when in the area. Feel free to call direct for reservations and you'll get the best rates. Safe travels until then! Best, Mark, General Manager

"Feel at Home"

5
99cobalt, Apache Junction, Arizona 18/05/2019

Great room, great amenities, friendly, super clean, great pool, extremely comfortable. 200a is a room for a family of 6 or 3 couples, try to get this room for sure. I highly recommend this hotel. 5 star

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
That cozy feeling is just what we strive for. Thank you for taking time to share your experience of Best Western Pony Soldier. Your recommendation will definitely be helpful to travel planners. Safe travels until we welcome you back to Flagstaff! Best, Mark, GM

"A Wonderful Experience"

5
seeker5411, Paso Robles, California 14/05/2019

After being on the road all day while driving from CA to NC we needed a place to stay for the night. Our original place where we made a reservation decided they wanted to charge us much more than what we reserved at. This was at 10:30pm. So we drove and found this place instead. Thank God we did!! This place was great. The girl checking us in noticed we were in a huge box truck and told us exactly where we could park it. She was nice, attentive, friendly and just perfect. The room was clean. The beds were so comfortable. And in the morning the included breakfast had everything!! It was huge and delicious and a large, clean dining area. If passing through Flagstaff most definitely stay here.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks so much for your support! I couldn't be more pleased with our team. Considering the circumstances, it could have been a much worse situation! I'm glad you found our Best Western and it turned everything around. We aim to make staying really effortless, so you can relax. We hope your travels bring you back through again soon! All the best, Mark, GM

"Nice Motel"

5
Nancy Beth M, Murrieta, California 14/05/2019

We stayed here for our granddaughters graduation. It is a nice hotel. You will need to watch rates tho, gets very pricy for special things like graduation. The breakfast was nice, our room was good. Flagstaff seemed like a nice little town, wish the weather had cooperated, it rained. Not citys fault tho. The ride from Phoenix is beautiful.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! I appreciate your generous ratings and review. Congrats to your granddaughter. That is a big accomplishment. It's nice to hear you compliments on the breakfast and even our town. Flagstaff is beautiful this time of year. You'll have to visit again. The best rates are always found on our official website. Thanks again for staying at Best Western Pony Soldier Inn & Suites! All the best, Mark, GM

"Average"

4
Rebeccacox3, Burlington, North Carolina 14/05/2019

My husband and I had a fine stay, but honestly it was nothing exciting. The rooms were clean but need updating. We in no way had a bad experience but there was certainly nothing exceptional about the hotel. The price was pretty on point I suppose.

"Another great stay st the pony."

5
User 11/05/2019

This hotel is on the easy side of town which allows me to avoid downtown traffic congestion....a big annoyance. It's also next to some of my favorite restaurants in flagstaff.... fat olives. Fantastic breakfast too.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings and thank you for taking time to share your experience. We appreciate your excellent ratings. I'm pleased you found our location easy and convenient. We're also on the way to the Grand Canyon. I'll let the team know that Fat Olives continues to be a winner, so they will keep recommending it to guests. We look forward to welcoming you back! Best, Mark, GM

"Great classic Rte 66 motel "

5
JustDriving71, Fort Myers, Florida 05/05/2019

Our room was on the second floor near the back and we were very pleased that we could not hear the trains. The room was clean and the bed was very comfortable. The free breakfast was very good. Overall a great night's stay and we will be back.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Glad you enjoyed your stay, and our Route 66 location. Your loyalty is appreciated. Please feel free to give our front desk a call for future reservations. We can assist with all aspects of your visit. Until then, enjoy the beautiful spring weather! Best, Mark, GM

"very good hotel"

5
Freedom51182221268, New York City, New York 30/04/2019

clean hotel and convenient location to stores, airport and restaurants. Very good breakfast. We rented a car at airport next day to go to grand canyon. But need to take cab from airport to hotel (not that far) upon arrival, and back to airport to rent a car.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier Inn & Suites. Our proximity to the Grand Canyon is one of the benefits of staying in Flagstaff, and we're right on the road that leads there. I'm glad that you also found our location convenient for shopping, restaurants and the airport. Again, thank you for the wholehearted recommendations! We look forward to welcoming you back. Best, Mark, GM

"Flagstaff AZ gem"

4
Karen C, Calgary, Canada 29/04/2019

Location is easy to find, Front desk staff are friendly, professional and knowledgeable in nearby restaurants and attractions. Check in/out was efficient. Rooms are very clean, hotel is quiet, Rooms could use some updating (personal opinion) but everything was in good working order and very clean. Would definitely stay here again on our next visit. Great Value for you $$

BW_PonySoldier, Front Office Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for writing such a positive review! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had a wonderful stay with us. We hope to see you again the next time your travels bring you to Flagstaff and until then-- happy travels! Best, Mark, GM

"Very good cost effective sttay"

5
surpriseazjim, Surprise, Arizona 28/04/2019

I have stayed at this property a few times over the past few years. It is a nice place with good pricing. It has an excellent breakfast, one of the best I have ever had at a hotel. It is also pet friendly which is important as I often travel with my dog. It is not super fancy but it is a clean solid place to stay when in Flagstaff.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty and support. We're glad you have enjoyed our breakfast, and pet amenities. We know your furry friend needs to be with you! If there is ever anything I can help with, don't hesitate to reach out to my office. Looking forward to next time! Best, Mark, GM

"Pony Soldier Inn"

5
daw306, Royersford, Pennsylvania 22/04/2019

This place exceeded expectations....very clean, nice breakfast and lobby area, nice pool and very attentive staff. No extra frills, but cozy and nice, especially for the price. Was the perfect location for trips to the Grand Canyon, Petrified Forest, Sedona and Sunset Crater.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for making Pony Soldier your home base for Arizona adventures. For all the amenities we offer, it's a great value. Glad you got to see some of the most beautiful sights in our area! We look forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Best, Mark, GM

"Clean Hotel, good price Great Staff !"

4
tombany2, Oklahoma City, Oklahoma 20/04/2019

Stayed here in April at the start of the grand canyon busy season. Both rooms i stayed in where clean and comfortable. Had a slight issue with one and Gabe and Katelyn where both helpful and truly cared about costumer satisfaction!!!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Glad to know your recent stay was a good one! Our hotel is well placed for those visiting the Grand Canyon. Thank you for mentioning that, as well as letting us know Katelyn and Gabe took great care of you. We hope to welcome you back to Best Western Pony Soldier Inn & Suites! Best, Mark, GM

"NOT A Best Western Suite."

1
MNRetired2011, Torrance, California 20/04/2019

We have traveled all across the United States staying in Best Western properties. We have stayed in the basic, Plus and Suites. There is no way you should call yourself a Best Western Suite. Your room is very small. The only reason we booked a room with you was because you described this property as a Suite. I paid the extra money and thought I was going to get a Best Western Suite. Lesson learned.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Happy Easter! My sincere apologies for the reservation confusion. We are an inn but we do offer suites, in addition to traditional style rooms. For further clarification, please feel free to reach out to the front desk. We'd be happy to discuss your experience with you. Safe travels and we hope to have the opportunity to welcome you again. Best, Mark, General Manager

"Very Good Motel"

4
Kathy G, CT 20/04/2019

Excellent and acommodating staff, easy check in, clean rooms, free breakfast, easy parking, convenient right on the strip, big tv, comfortable beds. Our only downside was not very good hot options for breakfast.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Spring greetings! Thank you for the highlights: service, cleanliness, breakfast, parking and convenience. Everything you needed for a great stay was here! Please consider our Best Western your Flagstaff home away from home. And remember to book direct for the best rates we offer! Best, Mark, GM

"One of the best"

5
Relax45738912743, Eureka, California 20/04/2019

One of the nicest BW motels we've stayed in. Stayed 4 nights with our 2 dogs and had no complaints. Breakfast area and food are excellent, room was small but adequate for our needs. Great value for the price. Clean and comfortable. Great pet area.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thank you for taking time to leave such a positive review. I'm so pleased to read that you and your furry companions enjoyed four great nights here. We're sharply competitive with area hotels, that that does make our hotel a great value. Sounds like we've won your loyalty. Looking forward to welcoming you back the next time your travels bring you to Flagstaff! Best, Mark, GM

"Great Staff and Well Priced Rooms"

5
SammyGirl1968, Calgary, Canada 17/04/2019

We were surprised by the breakfast as it was not the typical BW regular breakfast. There was a lot of variety and it was very clean and well taken care of. The staff were great and we will defiantly come back.

"Vacation travel"

5
Trip67663401259, West Olive, Michigan 08/04/2019

Service was excellent breakfast buffet was one of the best we have experienced rooms were clean and well maintained my wife was able to point out a few areas that could use improvements and the lady in charge of the housekeeping was excellent

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
What a great review! Thanks so much for letting us know how much you enjoyed the breakfast, along with feeling the genuine care of our team. We sincerely appreciate it. Looking forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Best, Mark, General Manager

"Great service"

4
Paul M, Gresham, Oregon 07/04/2019

We stayed here one night after visiting Sunset Crater and Wupatki NM's. Hotel is quite old looking on the outside. Room was clean, quiet, and comfortable. Breakfast had good selection and lots of seating. Front desk was very professional and helpful. Would stay here again.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Spring greetings! We love it when people visit our sights! For those that might not be familiar, Sunset crater is just a short drive east of us. Wupakti National Monument is an ancient ruin site just north east of us. Thank you for mentioning great service and comfort too. We know that nothing replaces cleanliness, comfort and a great breakfast on vacation. We look forward to that return trip! Best, Mark, General Manager

"Excellent service"

5
User 04/04/2019

Got to the hotel for my reservation and found my room had been upgraded. The room was amazing. King size bed and it was very comfortable. Breakfast was great. Eggs, bacon and potatoes. Also available was coffee danishes, bagels and cereal and oatmeal. Great start for my day.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to share your experience. We always listen to our guests and I'm glad that the first thing you mentioned was how nice and clean the hotel is. Regarding rates, they fluctuate with the seasons but I can assure you that we're very competitive with area hotels. For the best rates though, please book direct with Best Western. We're always looking to make it effortless for our guests! Next time your itinerary brings you back to Tucumcari, we look forward to welcoming you! Sincerely, Mark, General Manager

"My stay at the Pony Hotel"

5
Jet59275091434, Everett, Washington 01/04/2019

We stayed at the Best Western Pony Soldier Inn on our way to the Grand Canyon. Found the hotel on line so having no knowledge or any recommendations it was a lets see what happens. We wre very pleasently suprised by the room and the empolyees. The problem with most hotels is outside noise, the room was pretty much sound proof once you closed the door. ot saying we didn't hear here other guest we did, but no walking around over head( we were o the main floor), banging door or TV's.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to share your experience. Your excellent ratings are encouraging! I'm glad your decision to choose Pony Soldier paid off well. For those visiting the canyon, we're a great jumping off point. It also makes an easy day trip. We hope you'll have another opportunity to visit Flagstaff. Feel free to call the front desk for personalized assistance. Happy spring! Best, Mark, GM

"Great Hotel with Small Indoor Pool & Hot Tub"

5
TrueTrust, MISSION VIEJO 27/03/2019

Wonderful clean hotel with easy parking, great location, great breakfast, and good wifi. Staff went out of their way to assist us with directions and advice. Many restaurants nearby including the best Mexican restaurant.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
This is great. Awesome! Thank you for taking time to share your experience. The team will be happy to hear you mentioned service. We love hosting visitors and want you to get the most of your stay. There is a lot to see in Flagstaff. Sounds like we directed you to great dining in the area, too. We hope you'll visit again and often. Please consider our Best Western your home away from home! Best, Mark ,GM

"Grand Canyon Visit"

4
MLT47, Charlottetown, Canada 25/03/2019

Stayed at this hotel enroute from Las Vegas to Sedona and wanted to see the Grand Canyon. It's about an hour and a half to the Grand Canyon on very picturesque route 89. Hotel has all the basics including a great breakfast to start the day. It even has an elevator which I have found many hotels in this area do not. A great place to stay in Flagstaff. The only negative is train tacks are nearby and there is lots of traffic at night.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for your Flagstaff and Grand Canyon visit. The complimentary breakfast and our location on the east side of town make it a super easy day trip! I'm pleased to hear you appreciated the elevator. We just recently installed it. We look forward to welcoming you back the next time your travels bring you to Northern Arizona. Feel free to call for personalized reservations and room placement. While we get guests that actually stay to be near the trains, we recognize that different travelers need different things. Safe travels until then! Best, Mark, GM

"Nice clean older hotel in Flagstaff"

4
User 24/03/2019

We stayed 2 nights at the Best Western Pony Soldier and when we checked in, we were upgraded to a King suite with 2 bathrooms. Everything was clean and I agree with others that the complimentary breakfast was great for the price that we paid! Everyone we talked to was nice and I would stay here again if in Flagstaff.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Spring greetings! We're so grateful to receive your positive review. Over the last few years, we've invested in the property and revamped our breakfast offerings. It's always nice to have a second pair of eyes on the property letting us know what we're getting right. We look forward to welcoming you back. Keep an eye on our official Best Western website for upcoming specials! Best, Mark, GM

"Think before you book here"

1
Cptsa, Edmonds, Washington 21/03/2019

This motel is off the beaten path in a rundown area and street. It has seen far better days. Patchwork attempts to update some things accentuate what's left undone. We upgraded (for an add'l cost) to a king suite. Beat up furniture, dirty carpet, dingy bathrooms, and no WiFi or cell service from that back corner. The good news was the cinder block construction kept noise levels very low. The worst part? The room had fleas. My dogs are protected from them, but not me. Don't expect any extra cleaning just because you pay pet fees. That's a real joke!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and feedback. It's never our intention to disappoint a guest as it's our top priority to deliver comfortable and gracious hospitality. While I'm reviewing your specific comments with the team, I also want to take a moment to apologize for any inconveniences you experienced. Any pests in our rooms would be very atypical for our hotel, as we utilize the most current technology to eradicate them. We're checking further into that as well as your comment about the wifi. Had the team been made aware of any room dissatisfaction, we would have looked for an immediate remedy. We hope this won't deter you from visiting again. I am confident that given the chance, we can provide the kind of hospitality you expected when you chose our hotel. Thank you again for your review and feedback. Enjoy the season! Best, Mark, GM

"Clean and Appropriate"

4
JAMES F, REGINA 19/03/2019

We had reserved two rooms, one room was noisy, due to close proximity to the railroad line, a room change remedied that issue. The other room had issue with a dispenser, which was quickly and professionally remedied by the cleaning staff. The breakfast area was kept clean and items restocked regularly. The staff were friendly, professional and helpful. Rooms were clean and appropriate.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Spring greetings! Thank you for the description of your stay. While there were a couple snafus, I'm glad they were taken care of promptly. We're always ready to remedy any situation. We hope to welcome you back to Flagstaff again the next time you're passing through. Remember, book direct for the best rates. Enjoy the season! Best, Mark, GM

"Happy With Our Stay"

4
mxnbsnswthplsr, Manteca,CA 12/03/2019

We liked this hotel very much, the lobby was very nice, staff were very nice, breakfast was delicious, coffee was awesome, bed was comfortable, a little noisy due to trains going by, amenities were great, location was great, queen room was a little small but comfortable and clean.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and review. We love to hear we've hit a bullseye for ambiance, service, comfort and amenities! For your next visit, consider a suite. They offer the same excellent amenities, but a little more room to stretch out. Our team would be happy to personalize your reservations experience if you call the front desk directly. We look forward to welcoming you back to beautiful Flagstaff! Best, Mark, General Manager

"Well maintained & great hot breakfast"

5
Trail49521111759, Albuquerque, New Mexico 10/03/2019

Modern decor and we'll maintained property. The hot breakfast was much better than many upscale brand names. Shower was excellent and definitely added value for the cost. Bedding was comfortable, but maybe a bit on the soft side. Heater worked well and ran quietly. Noise from the nearby and very active train tracks was not a problem, but we were lucky to get a room on the opposite side of the property.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Great breakfast compliment! Thanks for letting us know our morning meal was a cut above the rest! It sounds like your stay was comfortable, from your room amenities to breakfast. We designed all our room and property amenities to make it easy to stay. We attract visitors from overnight travelers, anxious to get back on the road, to those spending weeks here enjoying everything this incredible area has to offer. So, from a lot of experiences--we know what guests need! Looking forward to next time. Feel free to reach out to the front desk for reservations, and great rates! Sincerely, Mark, GM

"Overnight stay"

3
Topekatraveler6828, Topeka, KS 08/03/2019

My husband and I found the room clean, the beds comfortable and the staff very helpful. The breakfast had good selections and was well stocked. The nearby trains did not disturb us. The elevator could have been more conveniently located, but we managed. The exterior of the building could use some freshening.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the choosing Best Western Pony Soldier for your overnight stay in Flagstaff. From your descriptions, we're calling your stay a success! I appreciate the recommendation for comfort and great amenities, at a convenient location. We hope you'll consider us your home away from home in Northern Arizona! Sincerely, Mark, GM

"Comfortable rooms, friendly and accommodating staff"

4
Terry D, Parksville, Canada 05/03/2019

After a day at the Grand Canyon National Park, we arrived ready to relax, eat and rest. Our check in experience was excellent and we were provided with some very local dining recommendations. We opted for one of them and were very satisfied. The rooms we had were fresh and nicely appointed. As the hotel is close to but perpendicular to the busy rail tracks, one could her the trains but just barely. Breakfast was well presented and attended with several hot and cold choices. A very spacious room for breakfast.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the excellent descriptions of your check-in experience and stay. We're a popular choice for those visiting the Grand Canyon, as there aren't many services in the park. Sounds like you experienced the warm service and comfort we're known for. We hope you'll have another opportunity to visit and recommend us to friends. All of us at Best Western Pony Soldier Inn & Suites look forward to your return! Sincerely, Mark, General Manager

"Great staff, room and breakfast"

5
O8393VArosec, Rantoul, Illinois 05/03/2019

Saw the pony out front and pulled in late at night with a moving truck after I had checked out a couple other hotels -- so glad I stayed. The staff was lovely, the room very clean and the breakfast unbeatable.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thanks for sharing your experience. I'm so pleased to hear you were totally satisfied with your stay. We aim to make staying really easy, including offering a complimentary breakfast with plenty of options. We hope to welcome you back the next time your travels bring you through Flagstaff! Sincerely, Mark, General Manager

"Best Continental Breakfast/Friendly staff"

4
nmac0708, Mesa, Arizona 02/03/2019

We were greeted with friendly faces from the staff, even the gentlemen salting the sidewalks. We felt welcome from the time we checked in until we checked out. Breakfast was fresh and the dining area was spacious and clean. My daughter has a dairy allergy and she even had a few options for fresh food, which is unusual, but delightful.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You just made my day! Thank you for taking time to share your experience. I'm so pleased that you felt cared for by our team at check in and breakfast. And your comments about non-dairy options are helpful. We like to think there is a little something for everyone at the complimentary breakfast. We look forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Sincerely, Mark, General Manager

"Amazing stay at BW Pony Soldier Inn & Suites"

5
johncU2504XJ, Detroit, Michigan 24/02/2019

Our stay at this BW location was originally booked for 2 nights. We ended up extending it to 4 nights. Would have stayed longer if not for the forecasted snow storm. The staff all went above and beyond to make this an unforgettable stay.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We love the word, “unforgettable”! Thanks so much for taking time to post such a positive review of your experience. We're delighted to hear your enjoyment was extended to 4 days, and that the team took great care of you. Looking forward to welcoming you back to beautiful Flagstaff! Sincerely, Mark, General Manager

"Great Hotel In Flagstaff"

5
Mabyn M, Moorpark, United States 21/02/2019

While on a road trip recently, we stayed at the Best Western Pony Soldier Inn & Suites. We treated ourselves to a suite which was reasonably priced and very roomy. This type of room would make a great choice for a family traveling. With a sofa bed, two bathrooms and a refrigerator, a multi-day stay here is very comfortable. Each of the hotel staff we interacted with were very helpful and kind. The complimentary breakfast was very complete. We wish we couldn't stay another night to enjoy more of the facilities and things to do in the Flagstaff area.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for choosing our Family Suite and sharing your experience here on Tripadvisor. Your tips will surely be helpful to travel planners! It also sounds like, once again, the team dazzled with friendliness. It's something we're known for--caring and warm service. We hope this visit will inspire you to visit again. There are so many things to do in and around Flagstaff. Sedona, the Grand Canyon, Sunset Crater, Walnut Canyon, Wupakti National Monument and the Painted Desert are just a few options. Feel free to call the team direct for personalized reservations and trip planning! Sincerely, Mark, General Manager

"Good experience"

5
TimF688, Grand Junction, Colorado 20/02/2019

We arrived at the BW Pony Soldier Inn in the middle of a massive storm. It was very pleasant to be greeted by a friendly front desk staff after the the drive from Hell. The room was spacious and comfortable. They were not surprised that we had dogs, a fact that often gets lost in the reservation process. Lots of parking. Very quiet!!!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Winter's greetings! I'm so pleased to hear of your warm welcome during the recent cold snap. Sounds like you and your furry family members enjoyed a cozy and comfortable stay at our Best Western. We hope you'll make us your home away from home in Flagstaff! Sincerely, Mark, General Manager

"Noisy and stinky"

2
Liza P, Port Coquitlam, Canada 20/02/2019

It was a long drive from Vegas and we got in late to a frosty Flagstaff. I was really looking forward to a quiey, relaxing and comfortable room. The room we got was meh at best. The hotel was quite noisy and smelly. We could hear the neighbours upstairs run around like they have 500 kids, people talking in the hallway, and trains kept on running all night right across the street from the hotel. Also, there was a constant stale cigarette smoke that we couldn't find the source - it must be embedded in the worn carpets or curtains. The bathroom was kinda goofy with the divided glass barn door that had to be opened or closed a certain way. The hallway lights were so bright and seeped under our door that I had to put the little blanket on the end of the bed across the bottom of the door. At least the beds were not saggy so that's what saved this review from a 1-star. The next day, we skipped the breakfast because we had to cross the parking lot and it snowed 1 inch the might before. Very disappointed...

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us. Guest comfort is a top priority, and I wish we had had the opportunity to remedy your concerns. While the majority of guests do enjoy their stay, we recognize that each person has specific accommodations and travel needs. My sincere apologies for the frustrations you're describing. All our rooms are non-smoking! We've replaced both the flooring and window coverings in recent years. I am surprised to hear of the smell and will certainly look further into it. When we receive notice of guest room dissatisfaction, our normal protocol is to find a quick remedy, or find an alternate room. Also, did you know that if you walk through the lobby, it's just a few steps to the breakfast room? On a positive note, it sounds like you found your bed comfortable. We would love another opportunity to show you the level of hospitality you expected when you chose our Best Western! Sincerely, Mark, General Manager

"Great place to stay in Flagstaff!!"

5
Mark S, Phoenix, Arizona 19/02/2019

This hotel was awesome. From the time you arrive in the lobby to the time you check out, the employees are so friendly and welcoming. The hotel is well maintained and the breakfast cannot be beat. We will be staying here whenever we stop in Flagstaff in the future.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to share your experience. We're delighted to hear you experienced our friendly team. We love hosting visitors to Flagstaff! There isn't a much greater compliment than knowing you'll choose us again. Feel free to reach out to my office if there is ever anything I can assist with. Thanks again for the five-star review! Sincerely, Mark, General Manager

"Great Service"

4
gtrachel2017, Pasadena, California 16/02/2019

The staff at Pony Soldier was as helpful as could be, and very welcoming. Our only complaint about the stay was the mattress in our room having seen better days. Solid hot breakfast in the morning, and the breakfast room is quite lovely and in keeping with the mountain retreat feel. The lobby has big US and world maps where guests have pinned their homes, which is a fun touch that contributes to the feeling that the staff is interested in you and glad to have you.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Winter's greetings! Thank you for choosing our Best Western for your recent stay in Flagstaff. Everyone on the team enjoyed reading your review, as it reflects the caring attitude we aspire to. Sounds like the complimentary breakfast was also an enjoyable highlight. We aim to provide a comfy home away from home. Your review let's us know we're succeeding. Come visit again soon! Sincerely, Mark, General Manager

"Weird smell to sheets"

4
User 15/02/2019

The room decor and set up were equal to the price we paid. The sheets had a musty with a bad animal smell. It was not overwhelming but noticable when walking in the room and going to bed. It was nice shampoo and conditioner right in the shower, but they dont work well. The body wash didn't work at all.

"GREAT "

5
zackreview2012, Panguitch, Utah 14/02/2019

excellent hotel - clean, quiet, very affordable - ask for a room upstairs in the back of the hotel so you're away from the train noise across the street, I didn't hear the trains at all in room 238 - have stayed at multiple hotels in flagstaff (there are slightly cheaper ones, but they're depressing and loud), this is my new go to hotel for sure

"Great Stay"

5
Cheryl R, Oceanside, United States 05/02/2019

I had a wonderful stay at the Best Western Pony Soldier. The staff was very nice and the breakfast was wonderful. There was something for everyone on the breakfast buffet. I look forward to using the indoor pool and spa on my next visit..

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for your recent stay and awesome rating! We love to hear that our amenities were accommodating for you. We revamped the breakfast menu a couple years ago and it has become a guest favorite amenity. All of us at the Best Western Pony Soldier Inn & Suites can't wait to welcome you back. If there is anything in particular you need assistance with, feel free to reach out to my office. Until then, safe travels! Sincerely, Mark, General Manager

"A lot of noise"

2
610vicc, Cashmere, Washington 04/02/2019

It appears to be an older building and doesn't have good curb appeal. The room was fine but we heard a lot of noise. The walls apparently don't have enough sound deadening because we could hear people talking in the hall. Traffic and train noise too but that wasn't too bad. The people talking in the hallway and noises from the adjoining rooms was just more than I can handle. Good breakfast in nice facility across the driveway from the main building.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking the time to write a review and explain your rating. I'm happy to hear you enjoyed some aspects of your visit including the complimentary breakfast. It's always our intention to provide gracious and comfortable hospitality. That being said, I'm sorry to hear of noise disturbances. Had we known of your dissatisfaction, we would have looked for a remedy. For those more sensitive to noise, we do offer rooms further back from the road. While the trains are an attraction for many visitors, we recognize that all travelers have individual travel needs. We hope to welcome you again the next time your travels bring you along Route 66. Please call our front desk direct so we can personalize your reservations. Thank you again for choosing Best Western Pony Soldier! Sincerely, Mark, General Manager

"Overnight Stay - military travel"

4
TerryS3141, Weatherford, Texas 03/02/2019

I was specifically staying here because I'm a Best Western Member and only needed a place to stay for the night. Now, my wife made the reservation for me while I was driving (hands free) and I had my room reserved immediately for the same night. Upon arrival, the Front desk employee was friendly, processed me in and directed me to my room. For the price the room was plenty big enough and if I weren't just sleeping I'd likely come back and try their breakfast and explore Flagstaff for a bit. But military duty calls and I had to be in Northern California the next day so I was out of there by 0530. The room was quiet, I had plenty of space for my visit and the room was comfortable

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings Terry! We love to hear that you had a comfortable stay at our Best Western Pony Soldier. Our complimentary breakfast is a guest favorite, so we hope you get to try it soon! If there's anything I can ever do for you personally, feel free to reach out to my office through the hotel. Thank you for your recent stay and thank you for your service. Safe travels! Sincerely, Mark, GM

"Nice Hotel"

4
Dr_Dan_13, Cincinnati, Ohio 17/01/2019

Convenient to Flagstaff and the Grand Canyon. The front desk staff was quite helpful and the breakfast was good. Be sure to take time to visit Meteor Crater which is only 32 miles to the east on I-40.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending Best Western Pony Soldier Inn & Suites to those visiting Flagstaff and the Grand Canyon. In addition to Meteor Crater, we're also close the Walnut Canyon, Sunset Crater and the Wupakti National Monument. I'm so pleased to hear you arrived to a caring team and woke up to a delicious breakfast. We look forward to welcoming you again. Remember, book direct on our official website for the best rates. Safe travels! Sincerely, Mark, General Manager

"Great stay!!"

4
sunjanman, Pendleton, Indiana 03/01/2019

What a wonderful hotel! Easy access to downtown Flagstaff and the Grand Canyon. The staff was absolutely amazing. Everyone we encountered was friendly, gracious, polite, and informative. I would recommend this hotel to anyone planning a visit to Flagstaff!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
New Year's Greetings! Thank you for staying with us during your Northern Arizona journeys. We're so honored to receive your high praise for service and sincere recommendations. Come visit again! Until then--we wish you a wonderful adventures in 2019! Sincerely, Mark, General Manager

"Great service, comfy room, great price"

4
reneeo336, Portland, United States 02/01/2019

Christmas Eve and we had reservations at a hotel that was absolutely unacceptable. Stopped here in the hopes they had a pet-friendly room available. Not only were they able to accommodate us, they gave us a great rate! Staff were super friendly, breakfast options were the best of our 10-day trip.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
That's quite a situation. While sorry you had a Christmas Eve hiccup in your plans, I'm glad our caring team took the reins and made your Christmas morning sweet! It sounds like it turned out way better that you expected. Thanks for sharing your experience. Our complimentary breakfast is definitely a guest favorite as we've added several menu items over the last couple years. I'm honored to know it was the best selection of your trip. We hope the rest of your journey was as successful as your visit to Best Western Pony Soldier. You can count on us whenever your itinerary brings you back to Flagstaff! Sincerely, Mark, General Manager

"Decent hotel"

4
User 01/01/2019

The rooms not really roomy, but are clean and comfortable and did the trick for our one night stay. The front desk staff are friendly and knowledgeable about the area. Uber or cab-able to downtown. The train tracks are right across the street, so light sleepers might want to look elsewhere. The complimentary breakfast, served in a separate building, is pretty standard but very well kept up by the staff. Enjoyable stay!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
New Year's Greetings! Glad to hear this visit was enjoyable and especially that you felt cared for by our team. Thanks for mentioning we're a short Uber or cab ride from downtown. There are several great restaurants and breweries in that area. We also have some great restaurants in the neighborhood. For next time, keep our suites in mind. Or better year, call the front desk direct for personalized reservations assistance. We hope you'll make us your Flagstaff home away from home! Sincerely, Mark, General Manager

"Very nice hotel, great staff, good breakfast"

4
User 23/12/2018

This is centrally located in Flagstaff and was very clean and comfortable. The staff was very friendly and helpful. We had booked 3 rooms and had called ahead of time to request for adjoining rooms. They were kind to accommodate our request. The breakfast was very nice and overall it was a very good experience.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! We're thrilled to hear you enjoyed an overall pleasant stay, highlighted by cleanliness, comfort and attentive service. We hope these generous comments mean you'll make Best Western Pony Soldier Inn & Suites your Flagstaf home away from home. Wishing you the best in 2019 and beyond! Sincerely, Mark, General Manager

"Nice little hideaway"

5
Melissa L, El Mirage, Arizona 13/12/2018

This place is a nice little fine. It is just minutes from Downtown Flagstaff. The rooms were very roomy and the beds were comfortable. I love that the room I was in had two different bathrooms. We went there to do the North Pole Experience and the price was so much more reasonable then the other hotels I looked at.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Thank you for choosing Pony Soldier for your trip to the North Pole! I'm glad to hear everyone was comfortable and you found our location convenient. Flagstaff is a lot of fun this time of year. We hope to have another opportunity to to welcome you! Sincerely, Mark, General Manager

"Comfortable hotel"

5
User 12/12/2018

Very clean and comfortable hotel with accommodating and friendly staff. Breakfast in the morning was much appreciated. Fast internet service was great and overall a very comfortable and enjoyable experience.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! So happy to hear that you had such a pleasant stay with us! We love to hear it when we've hit a home run for exceptional comfort and service. Please come see us again the next time you are in Flagstaff. Until then - wishing you a lovely holiday season! Sincerely, Mark, General Manager

"Amazing stay"

5
Odyssey21919528852, Albuquerque, New Mexico 10/12/2018

The staff was very friendly when we checked in. They told us we were getting a bigger room because we were rewards members. The rooms were nice and clean. Had all amenities you need, loved the shampoo conditioner dispensers instead of little bottles. And breakfast was amazing! Very clean and a ton of options.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! I'm pleased to hear you had such a pleasant stay with us and all for such a great value Best Western Rewards Member! Glad we were able to upgrade you as well-- sometimes it's nice to have the extra space and we do try to take care of our loyal guests with a little something extra when we can. Please come and see us again the next time your travels bring you to the area. Until then, happy travels! Sincerely, Mark, General Manager

"Best Western in Flagstaff"

5
User 06/12/2018

Nice place to stay--staff very helpful. Great suite with two bathrooms! Trains were a little noisy but that is certainly not Best Western's fault. Good heating in the unit. Good internet connection-never got kicked off like in other hotels.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to comment about the success of your recent visit. We've invested heavily in the property in recent years. I'm glad everything, including the wifi and climate control were in perfect working order. The Family suite is a wonderful choice. We know that people make the hospitality experience and I appreciate you pointing out ours. We don't just work in beautiful Flagstaff, we live here too! Looking forward to welcoming you back. Until then - enjoy this season! Sincerely, Mark, General Manager

"Fantastic Hotel"

5
Shelley W, Fort Benton, United States 02/12/2018

This is a fantastic hotel. Friendly and helpful staff. Being a rewards member has it perks also. I was upgraded to a suite at no extra charge. It was wonderful. Breakfast was great. The room was great. The bed was very comfortable. I wish I was staying longer. I would definitely stay at this hotel in the future it far exceeded my expectations. Thank you to the hotel management and staff. Fantastic!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for much for taking time to review your stay. It's especially an honor to receive praise from a seasoned Best Western member. We also wish you were staying longer! Next time you visit Flagstaff, you can count on us to provide the same gracious hospitality. Feel free to reach out to my office if there is ever anything I can assist with. Enjoy the holidays! Sincerely, Mark, General Manager

"Properly Green"

5
mumontour08, Woking, England 02/12/2018

This was excellent. Lovely room – very spacious. Bed comfortable. Plenty of room to put things down by the basin which was outside of the bathroom. I was allowed to keep my towels and re-use them – I really appreciate that they do not just go through the motions of being “green” but actually take notice. Breakfast is in a separate building . The breakfast room was big and well looked after by a lady who was constantly wiping and replenishing. Excellent selection including fresh fruit, yogurt, cereal plus hot cooked food and things to toast. This is definitely the best complimentary breakfast of this type that I have seen. Wifi worked very well. Heard the trains a bit but didn't find it very intrusive as was mostly drowned out by the noise from the heater.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for the glowing review. As a hotel, we do our part to conserve energy and appreciate you sharing your observations with travel planners. Your compliments about the complimentary breakfast, service and wifi are also generous. Please consider Best Western Pony Soldier Inn & Suites your Flagstaff home away from home! Sincerely, Mark, General Manager

"Bed Bugs"

2
Jessica G, Houston, United States 27/11/2018

We always check our rooms before settling in, but did not notice any bed bugs until the next morning. We woke up with bites all over, and am hoping we didn't carry any bed bugs back home with us. Overall, this was a nightmare of a stay! The friendliness of the staff and the generous breakfast options persuaded me to rate with 2 stars.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. We apologize for the incident you had with us during your recent stay. While pests are something that all hotels contend with occasionally, we take bed bug prevention very seriously here at Pony Soldier. When we learn of any incidents, the room is put out of order immediately and a licensed pest control professional comes out to inspect and treat the room. In addition, we have a very proactive system in place where our housekeeping supervisors check a block of rooms daily for any potential problems, plus we also hire dogs professionally trained to discover any potential problems on a regularly scheduled basis. All housekeeping team members go through a prevention training class as part of their Best Western training. I assure you this was a very rare incident for our hotel and we continue to do everything we can to prevent these types of problems from occurring. We hope, based on the friendly service you received and our great reputation, you'll give us another opportunity to win your loyalty. Feel free to reach out to my office if there is anything further I can assist with. Enjoy the season! Sincerely, Mark, General Manager

"Business trip"

5
alangdeaux, Mesa, Arizona 25/11/2018

Soldier Pony Hotel was very quiet. Staff very pleasant. Went you went to the front desk they immediately came over to see what you need and took care of it immediately . The food was excellent. Lots of selections. Kitchen staff very friendly and helpful.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. We're concerned about ensuring that we are providing the best quality of service and towards that end we like to interact with those guests who take the time to review us. I'm glad the overall experience was above average and that our complimentary breakfast service exceeded your expectations. It is one of our most complimented amenities! Please consider Best Western Pony Soldier Inn & Suites the next time your business travels bring you to town. Enjoy the season! Sincerely, Mark, General Manager

"Very pleased"

5
140janetd, Tucson, Arizona 09/11/2018

If you are going to Flagstaff check out this property, you will not be disappointed. Exceptional!!! Clean and comfortable. Breakfast is amazing, you will think you are at a restaurant and not a hotel. We were so pleased.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you so much for the wholehearted recommendation! We're delighted to hear you were pleased with all aspects of your stay, especially the complimentary breakfast. A few years ago, we remodeled the building and revamped the menu. Please come and visit again the next time your itinerary brings you to beautiful Flagstaff. Our front desk team would be happy to help with all your travel reservations! Sincerely, Mark, General Manager

"Great place"

5
Barb M, Mesa, Arizona 07/11/2018

We try to always stay at a Best Western as we know what to expect, easy access, clean room, comfy bed & delicious breakfast. The Pony Solider fits right in. Room was huge, bed comfy, clean, everything & more that we needed. We had a dog with us & the pet area is well maintained & clean, stocked with supplies, the real grass area was nice Instead of dirt. The breakfast was the best, huge variety of fresh delicious food, beverages & perfect coffee, food area was huge & clean, better kept/stocked than some restaurants. Staff was friendly and helpful from checkin lady, housekeeping to the ladies cooking up the breakfast. Very refreshing! We will stay here again on our adventures to Flagstaff.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking time to share your experience. Sounds like you and your furry family member had a great experience. We take a lot of pride in our property and the services provided. Everything has been designed to make staying super easy. I'll pass your kind regards to the team. Safe travels until we have another opportunity to welcome you to Best Western Pony Soldier Inn & Suites! Sincerely, Mark, General Manager

"Hassle free"

5
User 03/11/2018

Hassle free stay with best western has become our preference when working. The staff is friendly, pool is clean and stocked with towels, beds comfortable, breakfast convenient and tasty. Along with speedy checkout.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Thank you for highlighting service, comfort and amenities as the reason you found the Pony Soldier hassle-free. Our aim is making it super easy to stay in Flagstaff. We look forward to welcoming you back! Sincerely, Mark, General Manager

"Nice Place, Good Breakfast"

5
joancL1112BV, Reserve, New Mexico 02/11/2018

We stayed here one night last night. We booked online for a room with one queen bed and on check-in we were upgraded to a larger room with two queen beds. Desk clerk was very nice and competent. The room was pretty nice, spacious, two beds, comfortable beds. The bathroom door was similar to a shoji screen, which was kind of interesting. The motel is close to a few restaurants that are walkable; we had dinner at one of them. The place was quiet. We didn't try the pool. The breakfast buffet was actually pretty darn good and worth the extra $10 from other nearby motels. Lots of choices. The internet worked well and and fast. We would definitely stay here again.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thank you for being a recent guest of Pony Soldier Inn & Suites. It's nice to hear you enjoyed your upgrade and especially the complimentary breakfast in the morning. We revamped it, added several items. We also totally remodeled the building. Glad you found the wifi fast too. We know it's important when traveling. Looking forward to welcoming you back. Keep an eye on our website for upcoming specials! Sincerely, Mark, General Manager

"Great stay in the middle of everything."

5
Jim C, myrtle beach, sc, United States 31/10/2018

We enjoyed our stay at BW Pony Soldier Inn & Suites. Great place to rest. Tremendous breakfast. Friendly staff. I highly recommend it. We enjoyed the pool and hot tub. The location is great so that you can get anywhere you want in Flagstaff quickly.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Thank you for the generous review and ratings. We're happy service, breakfast, our pool and location were all highlights. We aim to make staying in Flagstaff really easy and effortless. Looking forward to your next stay. Remember, the best rates are always found when you book direct with us! Sincerely, Mark, General Manager

"Very Good Experience"

5
JERRYG448, Omak, Washington 30/10/2018

We were pleased with our stay at this Best Western. We were acknowledged on check in as Gold Crown members with a gift bag and upgraded room. This doesn't happen very often but was much appreciated. This is obviously an older building but has been upgraded and well maintained and clean. Very comfortable well appointed room. Breakfast room was spacious and had a good offering of items with friendly staff. Everyone we encountered was friendly and helpful. Would definitely recommend this property. Well located with choice of restaurants nearby.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a valued Best Western member and taking time to recommend Pony Soldier Inn & Suites. It's especially wonderful to receive great marks from such a seasoned guest of our brand. I'm glad you enjoyed your upgrade and the morning's complimentary breakfast. We look forward to welcoming you back. Don't hesitate to reach out to my office if there is ever anything I can help with! Sincerely, Mark, General Manager

"Very nice and comfortable stay. Extremely friendly and helpful staff."

4
Wernero, Zurich 29/10/2018

After a long car ride from Blanding (over 250 miles) we appreciated the comfort and the "amenities" of this BW Hotel very much. Above all we liked the sheltered and heated pool and the hot tub. Just perfect for relaxing. We also got an upgrade in a very nice room, spacious, clean and quiet, with two kingsize beds. Unfortunately we only booked for one night. Complimentary breakfast was just as usual at BW places, that means it was good! For dinner we went to the nearby Mamma Luisa restaurant (at walking distance).We liked the pasta very much.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thanks for the great review about your stay at Best Western Pony Soldier Inn & Suites. We're happy to hear you experienced the comfort and convenience we're known for. We hope the rest of your stay was equally as successful as your stay! Sincerely, Mark, General Manager

"nice, clean place to stay"

5
Linda C. D, United States 25/10/2018

We have been staying at this hotel for a few years now, once a month. It is clean and the people are friendly. We will continue to stay there whenever we go to Flagstaff. We have tried lots of other hotels in the area, but this is the one we prefer.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for taking the time to write such a positive review! We take pride at Best Western to always go the extra mile in providing our valued guests with an exceptional lodging experience. For this reason, I am so pleased to hear that we have been able to consistently provide the high level of satisfaction that you know you can count on when traveling and in need of a great night's sleep. We look forward to seeing you again. Please don't hesitate to reach out to my office if there is ever anything I can do for you. I hope to be able to greet you personally during one of your visits. Enjoy the rest of this beautiful season! Sincerely, Mark, General Manager

"Nice hotel"

5
Karen S, Texas 21/10/2018

This hotel was very nice and convenient to a lot of things to do. The rooms were nice and the beds very comfortable. It was a very quiet hotel and the breakfast was more than we thought it was going to be. We will be back one day!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the kind regards. We're delighted that the combination of comfort and amenities exceeded your expectations. Looking forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Sincerely, Mark, General Manager

"Extremely comfortable stay"

5
User 21/10/2018

Although we had reserved a two queen bed room we were offered an upgrade to a king suite which was fabulous. The bed was very comfortable and there was plenty of room to move around. The room included a desk, couch, chairs and two televisions. Breakfast was very good with an excellent selection of morning fare. An elevator is available for second floor access. We were located on the west side of the building which blocked most of the noise from the rail yard, although we could hear it a bit. At least the trains didn't blow their horns as they transited the yards. All in all a great overnight experience.

"Updated suite. TV in both rooms, two bathrooms, dining table and desk in room."

5
Paula M, Plainfield, Indiana, United States 20/10/2018

Spent one night here while traveling across the country. The place was full but we had no problem with parking. Would stay here again if traveling through Flagstaff. Arrived after dark so we didn't explore the property.

"Very Disappointing"

2
Evelyn C, Byhalia, Mississippi 18/10/2018

I would not stay here again. This is an older property that is worn and very dated. Our room was cramped, the sheets were thin and stained, and the mattress was lumpy. There are no public restrooms in the lobby! The "indoor pool" is across the dark parking lot and was not inviting at all. The breakfast room is also across the parking lot. The positive news: the hotel was recently painted and the wide screen TV was new. We felt like we paid way too much money for what we got at this hotel.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for feedback. We work hard to provide each guest that comes through our front door with an exceptional hospitality experience, and it's with regret from our end to hear that's not the impression you received. I'm sorry to here you were dissatisfited with your room. We do offer traditional rooms as well as suites for those that need more room to stretch out. This allows us to accommodate different types of travelers. Our rates do fluctuate throughout the year. We're very competitive with comparable properties in the Flagstaff area though, and the best rates are found on our official website. I hope we'll have the opportunity to turn this experience around on your next visit. We have have quite a few room types to choose from, a team willing to eagerly assist and I'm confident we can provide the kind of hometown Route 66 hospitality we're known for. Please give us a call the next time you are traveling to Flagstaff, and our front desk will be happy to make sure you get the best rates possible. Until then-- we wish you continued and safe travels! Sincerely, Mark, General Manager

"Maybe barely average...."

3
timberrr, Apache Junction, Arizona 17/10/2018

When on the road or for business, my wife and I stay quite often at Best Western properties. This one had good and bad points. The room was quite small but clean and appeared to have been recently updated. The same in the bathroom; barely room for one person to do do anything, let alone two. The toilet looked like it was built for a midget. I was almost afraid to use it in fear of not being able to get back up. We learned a long time ago to include earplugs in our packing list and they came in very handy when we realized that busy train tracks were right across the street. The staff that we met or dealt with were all very pleasant, helpful and friendly. The complimentary breakfast was in a large building across the parking lot and was above par, with a large eating area and a a good variety of breakfast fare. The cooked food was actually quite tasty for these types of breakfasts. If you don't expect too much and are on a budget, this place would probably be ok.

"Very friendly staff."

5
User 11/10/2018

Very friendly staff. Clean room. Recently renovated. Quite. Check-in and out very easy. Breakfast was pretty good for what it was. Lots to choose from. Easy access from the interstate or Route 66. Nice mom and pop cafe near by.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! I'm so pleased to receive this excellent review. Our hometown hospitality is something you can always count on! We aim to make staying in Flagstaff really easy so you fan focus on all the sights or simply get a peaceful night's rest. We hope you'll consider us your Flagstaff home away from home! Sincerely, Mark, General Manager

"Clean hotel on historic route 66"

4
klhrn, Springfield, Ohio 09/10/2018

Was pleasantly suprised by this hotel. We made a last minute reservation after a trip to the Grand Canyon. Hotel is on historic route 66. It is an older hotel that has been updated with modern decor.Room was smaller than other hotel rooms but very clean with all the amenities you would expect. Breakfast had a lot of options.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Thank you for taking time to share your experience. We're delighted to hear your expectations were exceeded! We've invested heavily in the property over the last several years and I appreciate you pointing that out to travel planners. We hope you'll stay again the next time you visit Flagstaff! Sincerely, Mark, General Manager

"A Sweet Suite"

5
black325, Prescott Valley, Arizona 07/10/2018

We booked a King room & were upgraded to a suite on the second floor. It had 2 sleeping areas -one with king bed & other with pullout couch. There was no divider between the 2 areas but what is nice for those who need a suite is that it had 2 bathrooms. The room was very clean and quiet since it was near the back of the hotel. The breakfast area is very spacious and the food itself was pretty good. I usually don't use waffle makers in hotels but out of curiosity used the pancake maker. Pancakes were good & hot. Kudos to the breakfast staff who were always replenishing the food and making sure tables were cleaned. We also appreciated the coffee & hot chocolate service that was in the lobby. If you don't want to drive to go out to dinner there is an Italian restaurant - Mama Luisa- that is walkable. (make a right out of hotel and right at light It is in strip mall).

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thanks for the kind regards. We're happy the upgrade was a nice surprise for you. The team takes a lot of pride in making our guests feel at home and that is one thing that I think sets us apart from other choices out there. I'll let the breakfast staff know their service was top notch! We hope you'll make another trip up here. Remember, book direct for the best rates and reservation services. Sincerely, Mark, General Manager

"Space!"

4
Docsbob, Yucca Valley, California 06/10/2018

We stayed 1 night in the family suite. It was so worth the extra money! We're a family of 4 but this room had beds to easily sleep 6. 2 separate sleeping rooms & 2 tv's. It is at the front of the building so there was a lot of train noise all night and a few sirens. Mild annoyance for us but if you are a light sleeper you'll want to ask for a room further back on the property. Only difficulty for this room is it only has 1 small bathroom. Not a real problem but something to be aware of & plan for. Pool is skinny but long enough. It's enclosed which helps for temperature. This was one of the few hotel pools I've been in that was actually warm. Hot tub was nice too. They have the biggest breakfast room I've ever seen. And the staff were working constantly to make sure everything was fresh & well stocked. I'd definitely stay here again in the future.

"OK stay in Flagstaff"

4
LauraG050, San Diego, California 04/10/2018

This is a pretty typical Best Western. Nothing exceptional about it, but it was a decent and comfortable place to stay for one night. Our room seemed noisy, though - we could hear the people next door and people in the hallway. Compared to other Best Westerns the price seemed high, but that's probably because of prices in the area. The breakfast facility is fairly large and nice. Parking is odd - both entrances seem like they are one-way going in, and it feels like you're going the wrong way when exiting.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! We're glad your stay was comfortable and you enjoyed our breakfast building. Next, my apologies for any unwanted noise from neighbors. If that is ever a concern, especially at night, just let the team know. We'll quiet it's source or find an alternate solution. As far as pricing, you are correct. We're actually careful to be sharply competitive with area hotel. This can change with the seasons and events. The best bet is to call direct or use our official website for the best rates we offer. We look forward to welcoming you again the next time your travels bring you to Flagstaff! Sincerely, Mark, General Manager

"Its fine, you can hear every thing"

4
Beth S, Ladson, South Carolina 03/10/2018

We had 3 nites here in a king suite. We treated our selves at the halfway point in our month long trip. Pros: king suite has two full baths two TVs office desk and chair and it was not horrendously overpriced. the breakfast was very nice and the people that worked at the breakfast were terrific and very accommodating. Cons: No guest laundry facilities, very thin walls which means you can hear everybody all around you and even across the hall. the ceilings are very low because it's an older Hotel. the toilets remind me of a toddler bathroom in a schoo, they are very low. our room had a leather chair and ottoman where the seat cushion has been replaced with cloth and there were some unknown stains on the seat. Each room on the first floor was approximately 5 feet 10 feet from Cars parked outside your window so not only can you hear everything going on in the hotel you can hear everybody coming and going outside the train runs 24 hours a day. Trains went through Flagstaff they are across the street from the hotel, on our side it was kind of muffled and it wasn't terrible but my husband was able to tell me every time that the train went by.

"Great Value. Excellent stay"

5
KSIG1971, glenview, United States 01/10/2018

This place is a little off the beaten path from I-40 but worth the extra little drive. It looks like your run of the mill motor lodge. But while it may look a little dated, it's been updated so that the rooms are clean and comfortable. Sheets were fresh and crisp with lots of pillows. Bathroom while a little cramped (room for one) had a freshly tiled tub with great water pressure from shower head, instant hot water and a great morning shower. It has an enclosed indoor pool we didn't try. The breakfast exceeds the expectations. It's curated by two attentive staff, features potatoes, scrambled eggs, bacon, breakfast burritos, fresh cut fruit, toaster, sweet rolls, juices, coffee with creamers and fresh milk. It rivals any complimentary breakfast I've ever had. I highly recommend staying here on your stay in Flagstaff!!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Your recommendation is appreciated. Thanks! It's nice to know your room provided all the comforts of home and the complimentary breakfast was top notch. We hope you'll make Best Western Pony Soldier Inn & Suites your Flagstaff home away from home! Sincerely, Mark, General Manager

"Nice remodel"

1
James G, Fresno, United States 27/09/2018

Looked newly remodeled and tastfully done. our group would stay again in a heart beat. very friendly staff too. friendly to our Harley group which is why we choose Best Western for our trips. good dining in the area also with several choices.

"Clean and comfortable"

4
twoarizonaguys, Phoenix, Arizona 25/09/2018

This is a nice place. Basic and clean. Staff is very helpful. Pretty good breakfast is included.Rates are reasonable compared to other hotels in the area. We had a problem with our car, and the staff was very helpful in advising us where to get it checked out. Overall it was a nice stay.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thank you for highlighting all the ways you enjoyed our Best Western. We aim to offer all the comforts of home with small town friendliness. Until next time, we wish you safe travels! Sincerely, Mark, General Manager

"Whatta Deal"

4
wilfulRiverside_CA, Riverside, CA 24/09/2018

We have stayed at this joint before, so we kinda knew what to expect - but were surprised at the great deal we got! I looked online for the best price for our Thursday and Friday visit - then called BW to see if I could do better. She checked and said we had enough point or rewards or whatever for a FREE Night! We paid a very modest sum for Thursday and got the usually expensive Friday FREE!! Loved it. The staff were very friendly and helpful. Our checkin lady Kristal surprised us with a big Upgrade to a King suite! It had a living room and a separate bedroom - And this - really blew me away - two (2) full bathrooms! Each room had big flat screen HD TVs. The wifi was super fast and easy to access. All areas very clean, with everything working properly. Quite impressive. Only 3 slight negatives. The toilets were really low. Little people would love them. We are tall people. An other thing comes under the heading of esthetics: Plastic wall corner guards, attached with stainless steel screws have been installed in the lobby, in our room and other noticeable places. The really looks tacky! Lastly, my much beloved waffle maker was no longer in the breakfast room. It has been replaced with a pancake maker. At the various Best Westerns we have stayed at - we had always seen many people using the waffle makers. In 2 days - I saw No one use the pancake maker. Overall - we enjoyed our stay - and would definitely stay here again!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Autumn greetings! Thank you for your loyalty to our Best Western. It's always such a pleasure when we can offer an upgrade and I'm happy that worked out well for you. Being a Best Western Rewards member really pays! We're also noting the ways we can make your next stay even better. Looking forward to welcoming you back to beautiful Flagstaff! Sincerely, Mark, General Manager

"Comfy stay"

4
Jason H, Glendale, Arizona 21/09/2018

I enjoyed staying at Best Western's Pony Soldier Inn & Suites in Flagstaff Arizona. The hotel was in a great location not too far from center of city. It was also close to several restaurants. I actually walked from the Best Western to La Fonda, which is my favorite Mexican food restaurant in Flagstaff. It was only about a 15 minute walk. I had a great night's sleep due to the soft pillows and bed. It was very comfy! I would love to find a couple of pillows like theirs for myself. Parking was a plenty. There was even a motorcoach parked in the back! Breakfast was great. The room was large with plenty of seating. It was clean, organized, and well stalked. I can't wait to be able to stay at this Best Western again!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Pony Soldier Inn & Suites! We're happy to hear you enjoyed a comfortable night's rest and were able to walk to your favorite restaurant. We designed the hotel and amenities so you'd have everything you need right at your fingertips! Looking forward to your next stay. Remember, book direct with Best Western for the best rates we offer! Sincerely, Mark, General Manager

"The VERY Best!!!"

5
Karriekc13, San Juan Capistrano, California 17/09/2018

Love Best Westerns! Over the last t weeks we've stayed in 11!! Couldnt be happier! Clean, accommodating, great service, delicious free breakfast...Beautiful.pool and jacuzzi. Close parking too!!! Love it

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thanks for taking time to share write such a positive review of your stay. We love Best Western guests! Sounds like your visit was a happy one, and you enjoyed everything we offer. The complimentary breakfast is a sure hit and gets the day started off right! Enjoy the rest of your travels and we hope to welcome you back! Sincerely, Mark, General Manager

"Good location for good price"

4
dizidezi, Farmingdale, New York 15/09/2018

We booked 6 months in advance, price was decent for senior rate. I would check the rate every so often and did find the rate went down. On calling to have my reservation changed to reflect the lower rate was difficult for the front desk. They had to give us a new reservation saying their system did not allow a change. It did all work out and we were even upgrade into a king suite for our anniversary. The location was great, breakfast was as expected. Great Italian restaurant within walking distance. Pool area just ok, we did not use it. The room was a bit dark. Hotel is only 2 floors, it is more like a motel, parking outside your room window, with a doors leading into a hall. We would stay again for the same price. Everyone was overly polite and helpful at the hotel.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for celebrating your anniversary with us in beautiful Flagstaff! I'm happy to hear you received an upgrade and experienced service that made you feel welcome. Feel free to call the front desk directly for your next reservations. We go the extra mile to ensure we're competitive with area hotel, but rates do vary with the seasons and demand. The best rates though, are always found when you book direct. We look forward to welcoming you back to Best Western Pony Soldier Inn & Suites! Sincerely, Mark, General Manager

"Clsan and Friendly"

4
jodyelizabeth99, Phoenix, Arizona 03/09/2018

The breakfast is an average breakfast, nothing stellar however the rooms are spacious, clean, quite and updated. The lobby is very clean and welcoming. The front desk crew is friendly and helpful and the hot tub is a great place to relax. I would definitely recommend this hotel.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thanks for being a recent guest of Best Western Pony Soldier Inn & Suites. Glad you enjoyed your room and the warm welcome of our team. We love to host visitors to our beautiful town. Sounds like the hot tub hit the spot too! We look forward to your next stay. Remember to book direct for the best rates we offer! Sincerely, Mark, General Manager

"Decent/clean"

3
TempeAZfamily, tempe 02/09/2018

The room was very clean, older hotel, and just be warned you hear train and parking lot noise. Room (one queen bed) was extremely small!!! Bed was not that comfortable. Breakfast was good. Lots of choices. So overall, a decent older hotel....

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to share your feedback. I'm pleased to read that your overall impressions were positive. The breakfast is designed to get the day started right! Please consider one of our suites of your travels call for another visit to Flagstaff. They offer a little more room to stretch out, but still at a great value. Safe travels until then! Sincerely, Mark, General Manager

"Great place"

5
User 30/08/2018

We stayed for two days, great location. Nice motel. Our breakfast had a large verity with fresh fruit and yogurt bar. Our room was clean and well kept. The service was good. We enjoyed our stay very much.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! It's so nice to receive your wonderful comments. I'm sure your review will be a great tip for fellow travelers looking for quality accommodations in Flagstaff. We redesigned the breakfast room and added many new items. Sounds like you enjoyed it very much! Come and visit again soon. Remember, book direct with Best Western for the best rates we offer! Sincerely, Mark, General Manager

"Smaller Room, Good Breakfast and Service"

4
Mark O, Seattle, Washington, United States 27/08/2018

The first thing I noticed about this Best Western was that the rooms were a bit cozier than many of the other BW properties I'd stayed at over the years. I think this may have something to do with how the building is laid out - long and narrow. Nonetheless, the rooms are clean and neat and, as someone else noted, pretty well insulated. I enjoyed the service from the staff. Breakfast is served across the parking lot in a spacious room near the pool. There is good variety in the food selections. The staff was always super-friendly and helpful. I stayed here for two nights as part of a longer road trip and was not disappointed. I felt like they give you a lot of bang for your buck compared to some other mid-level hotels.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for taking the time to recommend us! Glad we could provide a great stopover along your road trip. We hope to see you again next time and remember the most competitive rates are always found when booking directly with Best Western Pony Soldier. Also, if you're looking for a bit more room check-out the suites. Happy travels! Sincerely, Mark, General Manager

"Great place to stay"

5
Renee W, Phoenix, United States 20/08/2018

Close to highway if you're just passing through. Totally pet friendly. Indoor pool for added relaxation. Good breakfast with hot items. Friendly staff and clean. You can't go wrong staying here. Lots of dining options nearby. We will definitely make this our go to place when we're in town.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you the wholehearted recommendation. We're thrilled to hear we've won your loyalty. Think of the team as your personal Flagstaff concierge going forward. Until we welcome you again - happy travels! Sincerely, Mark, General Manager

"Good place to stop on Route 66"

4
kentennen, Los Angeles, California 18/08/2018

This facility was clean and well-equipped. The host staff was attentive and cheerfully met any request we may have had. The location is convenient to town. The complimentary breakfast was plentiful and varied. This is a good place for a family to stay, or for anyone traveling Route 66.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to share your experience. We're delighted to hear you enjoyed your stay and all the amenities we offer. The complimentary breakfast is a sure hit! We hope you'll think of our Best Western as your Flagstaff home away from home! Sincerely, Mark, General Maanger

"Don't be afraid of the trains"

4
User 18/08/2018

BW Pony Soldier inn @ suites is located on the historic Route 66, but also near the Railway. But don't be afraid of the trains... The room was very well insulated for outside noises, so we didn't hear the trains at all. After a friendly welcome by the front desk staff, we got a spacious 2-queen bed on the first floor. The room was clean and had a TV, fridge and coffee/Tea maker. The bathroom was separated in a part with sink and the part with toilet and bath/shower. The only shortcoming was the noise coming from the floor above us. When people were walking, you could literally follow were they were going, no GPS needed ;-). Pool was small, but my wife enjoyed it nevertheless. Breakfast was good, great extended selection of food. Hotel is located a few miles from downtown Flagstaff and apr. 1.5 hours drive from Grand Canyon.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Summer greetings! Thank you for recommending Best Western Pony Soldier Inn & Suites to those looking for comfort along Route 66. We're glad to know you felt cared for by the team in addition to finding our amenities excellent. Looking forward to welcoming you back. Remember to book direct for the best rates we offer! Sinceely, Mark, General Manager

"Dirty"

2
lillybean5, Nixa, Missouri 15/08/2018

I guess we were expecting more from the reviews. We had stayed at a budget type motel up the road on a prior trip. Given the choice between the two, I would opt to go back to the other motel. It was cleaner, cheaper, and more spacious. I usually love best westerns. This one was a stand out and not in a good way. Our room felt grimy and cramped. The sliding door dividing the bathroom from the main room was in rough shape. The beds felt pretty hard. Breakfast isn't in the main building. You have to leave the main building and go next door. Many of the doors to rooms have a weird L shaped mini hall separating them from the main hall. The angle is so sharp and the hall is so narrow around that little corner that I could not get our stroller into our room. I had to unload my young child into the room alone, then go collapse the stroller in the hall, and then carry it into the room, collapsed. I am grateful that the guests next door to our room (who shared the itty bitty hall) did not need to come in or out while we were there, because they would not have been able to pass. The hall is that tiny. We had to store our stroller next to the door (blocking that exit) because there simply was not enough space anywhere else in the room. We travel a lot. Never had that happen before. The hotel was full so we could not exchange rooms. Meh.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. My apologies for not fulfilling your Best Western expectations. We take a lot of pride in our property and consistently get above average inspections which is why I can say with confidence that your experience was an atypical occurrence. We're striving to enhance guest satisfaction, and will be looking further into the matter. We hope to have another opportunity to win your loyalty. Please consider giving one of our suites a try next time. I'd be happy to assist with your reservations, ensuring the high quality hospitality we're known for. Safe travels! Sincerely, Scott, General Manager

"Great Best Western Value"

4
Jared A, Phoenix, Arizona, Usa 11/08/2018

This isn't the nicest hotel in the area, but as with all Best Westerns, it has great value. The hotel has a nice, though small, pool that is indoors with large panels open to keep it at a very comfortable temperature. The included breakfast was excellent and had many options for all (breakfast sandwiches, eggs, meat, pancakes, yogurt, granola, pastries, and cereal). If you are looking for a nice little hotel on a budget, this is a great stop! I gave it 4 stars because the hotel seems a little old and worn and could use a little face lift at some point, but it is very minor. As with all Flagstaff hotels, the train track is nearby but I thought the room was well insulated and I could barely hear it.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for a great night's rest along Route 66. We're delighted to hear that our pool and complimentary breakfast were highlights. We totally remodeled our breakfast building, and added many new items! We're updating on an as needed basis at this time and come see us again next time. Feel free to call the front desk directly for personalized reservation assistance. We wish you safe travels until then! Sincerely, Mark, General Manager

"Flag"

5
User 11/08/2018

Check in was a breeze. Staff was very friendly & knowledgeable. Room was easy to access & very spacious. We had a 2 room suite with 2 bathrooms which was great! Internet never dropped & was fast. Beds & pillows were soft & comfortable. Breakfast was plentiful & hearty. Would stay again.

"great breakfast"

5
User 09/08/2018

Older property, well-maintained. Friendly, helpful staff. Breakfast better than average for motel-included breakfast. Check-in staff graciously completed our request for upgrade as rewards members. Convenient location on old Route 66.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to leave feedback about your recent stay with us. I'm pleased to hear you had a great time overall. Our breakfast is full of choices in the hopes to please each individual palate and I'm thrilled you enjoyed it. We hope to see you again the next time your travels bring you to Flagstaff and until then-- safe travels! Sincerely, Mark, General Manager

"A decent overnight road trip stop albeit pretty expensive"

4
Naomi E, Fort Worth, Texas 06/08/2018

We stayed for one night on a road trip in August. Prices are quite high for a Best Western, but it's the launch pad for the Grand Canyon...so they can charge whatever they like. The location is just off I-40. There are a few fast food places around, but not much else. Check-in staff was friendly and efficient. Parking was available near entry door. The hotel is clearly from the heyday of Route 66, but has been recently updated (appears that Best Western is doing some rebranding). Hallways were clean. Room was a good size. The furniture and bathroom fixtures looked new; however, the doors and walls were not renovated and you could tell it was from the 1960s/70s. The doors were especially thin and you could hear sounds from the hallway (including the drunk who was yelling at 3 AM). The beds were comfortable. Bathroom had a separate sink area, but was quite small. Toilet and bathtub/shower were also cramped. Shower had Dial body wash, shampoo, and conditioner in pumps. Bar soap also available and there was body lotion. Water pressure was good and water was very hot. The shower curtain did NOT stick to you...which was a plus. Flat screen TV in the room, wifi was fast, and fridge worked well. AC was cold, but noisy. Breakfast was a decent spread with real eggs, bacon, sausage gravy, biscuits, yogurt, and fresh fruit. Overall, it's a place I would stay again for 1 night, but not for longer.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. Glad to hear you enjoyed our recent upgrades as much as we have and that staying with us during your road trip worked out so well. Other guests will appreciate the positive details you've added to your review. We look forward to seeing you again the next time you're in the area. You may enjoy a suite next time, as they offer more room to stretch out! Remember that the best rates are always found when booking directly with Best Western Pony Soldier Inn of Flagstaff. Safe travels! Sincerely, Mark, General Manager

"Flagstaff stay"

3
W8655UGdennisg, Henderson 06/08/2018

Check in was done professionally and courteously. We did find the hotel rooms a bit dated and our room had squeaky floors and spotting on the carpet. Breakfast was good. There was a nice selection of items.

"Safe place to park with a trailer"

4
Sandra C, West Covina, United States 01/08/2018

We have been traveling back and forth moving from Calif. To New Mexico with a 20 ft trailer. If you get there before 3pm +- there are some great parking spots. Our favorite is right along the fence by the pool.. the regular rooms are small but clean, the King suite is large with a king bed, two T.V, and two bathroom micro and frig. And a couch that is a bed. Great for a family or us old folks ha ha

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks! We appreciate the excellent recommendation for those looking for secure parking along the I-40. We wish you all the luck in the world with your new move! Let me know if there is ever anything I can help you with. Safe travels! Sincerely, Mark, General Manager

"Clean, Comfortable Hotel with Character"

4
cgm95, Phoenix 30/07/2018

Had a quick overnight in Flagstaff. We always stay at Best Westerns. This is an older hotel that is quirky and unique (which we love). Excellent staff, big hot breakfast, pool, and easy access to Route 66. Only a couple miles from downtown.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! It's always great to hear from our loyal Best Western members, and I appreciate your glowing comments. We designed the breakfast and all the amenities to make staying very easy. Many of our guests are traveling along Route 66 or stopping by on the way to the Grand Canyon. We hope you'll have another opportunity to visit! Sincerely, Mark, General Manager

"Good location close to restaurants"

4
Larry M, Oxnard, California 17/07/2018

I love staying here because it is next door to one of my favorite Italian Restaurants. I relax in the pool then walk to dinner and enjoy a comfotable night sleep. I have been here before and will definitely return.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for the excellent recommendation and your ongoing loyalty. We enjoy from our repeat guests! Please don't hesitate to reach out to my office if there is ever anything I can help you with. We look forward to welcoming you again! Sincerely, Mark, General Manager

"Nice, clean, older, dog friendly hotel"

4
James W, Phoenix, Arizona 11/07/2018

We frequently travel to Flagstaff. We usually stay at one of the hotels located along Milton Rd. A friend recommended the Best Western Pony Soldier located on Historic Route 66 (now Business 40 / 180). Like many of the hotels in Flagstaff that are along Route 66, the Best Western Pony Soldier is older, but it is very well kept up an clean. We were traveling with family and both our rooms were very spacious. They were both single king beds rooms, but were setup almost like a mini-suite; there was a couch, desk, 2 chairs & TV in an area adjacent to the bedroom area. This other room also had its own bathroom. The main area had the king bed as well as its own TV, mini-refrigerator and microwave. Two separate air conditioners as well. The room I stayed in was right at the end of the hallway by the stairs and vending machines. I'm a light sleeper but never heard any stairway or vending machine noise, and the hotel was very busy. We did pickup some noise from the room above, but not too bad. The breakfast buffet at this hotel is excellent! It in a building adjacent to the main building. It has some seating outside so our dog was able to eat with us. There was a selection of eggs, bacon, sausage, hash brown potatoes, biscuits & gravy, waffles, a pancake machine (haven't encountered one of those before), bagels, toast, cereals, yogurt, fresh fruit, juice, coffee & teas. There was a bus load of kids from some athletic competition staying at the hotel and they cleaned the place out pretty quick, however unlike some hotels we have stayed at with free breakfasts, this one very rapidly replenished the supplies after just a short wait. They didn't run out of anything. If you are traveling with dogs like our family was, you will really enjoy the small grassy dog run along the east side of the parking lot. It's well shaded with trees. My only complaint about that area is that I wish the irrigation system had 2 zones; once the sprinklers come on the entire run is sprayed. Another nice thing for travelers with dogs is that this hotel is very close to the Barkmaster off-leash dog park located within the Bushmaster Park. You are only about 2 blocks from the park as the crow flies, but you will have to drive about a mile or more through a residential neighborhood to get to Bushmaster Park. This hotel is also much closer to Flagstaff's famous Buffalo Park with its beautiful walking trails. Took us just 7 minutes to get there and you avoid the congested downtown traffic if you come from the east side where this hotel is located. We will be sure to stay at this hotel again.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you so much for this excellent recommendation of Best Western Pony Soldier Inn & Suites. We're happy to hear you found many benefits to staying with us and would be inspired to visit again next time. Please don't hesitate to reach out if you need anything. We look forward to welcoming you back! Sincerely, Mark, General Manager

"Pleasant and Comfortable"

2
john j, Auckland, New Zealand 23/06/2018

We had a suite, which had a seperate lounge with it's own facilities. There was two bathrooms, both with the dreaded plastic shower curtain. The bed was comfortable. WiFi was free. Coffee facilities complete with the fowl powdered milk substitute, yuk. This was where we had the only issue, and it was with the very unhelpful reception lady's. We asked them very politely, if we could have some real milk. They told us that the hotel didn't have any, and we could go to the convenience store around the corner. After asking them if they were serious, and having them confirm that they were, we left. The amazing thing, as we already knew, was that when we went for breakfast, there was containers of milk. Absolute laziness from the reception people who clearly could not be bothered going to kitchen for a cup of milk. For this we rate this hotel poorly.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying at Pony Soldier and leaving feedback. We're glad that, for the most part, your experience was a good one and you enjoyed the family suite. Although we make an effort to deliver top notch hospitality in every area, there are occasional situations which we aren't able to. This is one of those occasions. A hotel isn't the equivalent of reaching into your home refrigerator and getting food. The team members who serve breakfast have a food handler's permit and a specific process for handling food. My apologies for not having milk available at the front desk. I'm working with the team to better our ability at explaining limitations. We're also looking into alternative creamer options. In the meantime, given the extremely uncommon nature of your experience, we hope to have the opportunity to turn this around and provide the comfortable, hassle free stay Best Western is best known for. We look forward to hearing from you and until then, we wish you continued and safe travels! Sincerely, Mark, General Manager

"Very Nice :-)"

4
LINDA H, Springfield, Missouri 20/06/2018

After reading TripAdvisor reviews, it became apparent that Flag doesn't have anything decent under $100. I made a reservation because we were looking at a 700+ mile day and I didn't want to take the chance of not getting a clean & comfortable room which is something you can expect from BW. Not sure why my reservation (made via BW website complete with confirmation number) failed to appear on the hotel's computer system but I have been finding that to be the case lately, twice within the last week. ANYWAY ~ Kudos to Joey at check in. He was a sweetheart as he tried to resolve the confusion, ensuring that I would not be doubly charged. My room was spotless and already nicely cooled down. Mini fridge but no in-room micro :-/ although one was available in the lobby. Flat screen TV with lots of stations, free wifi with great signal. Easily accessible electrical outlets and USB charging ports. Getting settled in I heard traffic, trains & other guests but I travel with earbuds and soon melted off to sleep on super comfortable bed with lots of fluffy pillows. In-room coffee helped get me up & going next morning. Express check out saved a few minutes too. Continental was in a different building but it was by far one of the best. Well tended, lots of choices including real oatmeal and fresh diced melon with pineapple and grapes. Everything was top rate ~ so glad to have opted to stay here.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! My apologies for the delayed response. I'm so pleased to know that you enjoyed your visit, and had everything settled quickly by Joey. He is an asset to Best Western and I'll be sure to pass along your kind regards. Not sure why there was a communication error between the systems but it can vary rarely happen. I'll look further into what may have been the cause. Regardless, the story ended with a delicious breakfast! We hope your travels bring you back to Flagstaff. Please let me know if I can help with anything! Sincerely, Mark, General Manager

"Fantastic Hotel, Amazing For Dogs"

5
User 20/06/2018

What a gem! Would never consider another hotel in Flagstaff. The service was phenomenal, rooms clean and well maintained, wifi was fast. Most importantly they were incredibly dog friendly. Down to an entire dog lawn with a bench and fake fire hydrant. Breakfast and coffee were great as well. Excellent experience. Exactly the "Route 66" experience I had imagined.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It's an honor to have your loyalty! Thanks for choosing Best Western Pony Soldier Inn & Suites for your recent stay. Not only were the service and amenities on point, your pet friend enjoyed their stay too! We look forward to welcoming you back to Flagstaff next time you travel the “Mother Road”! Sincerely, Mark, GM

"Made to Feel Welcome"

5
Steve M, Coolangatta, Australia 19/06/2018

Stopped here overnight on our way west. Great location on Route 66 with dozens of restaurants up the road. Room was small with a queen bed but was all that was needed. Breakfast was served across the Carpark in a seperate building and was plentiful. We needed to make an international phone call and the front desk staff were very accomodating with helping us out. Would recommend to all.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Great points! I appreciate you mentioning the plethora of dining choices nearby in addition to the warm and welcoming service you received. The team will always go above and beyond to accommodate our valued guests! Please come and visit again soon. Look for great summer rates on our website! Sincerely, Mark, GM

"Different but clean"

4
Robert V, Hot Springs, Arkansas 18/06/2018

Rooms clean and comfortable. Staff was friendly. Pool and breakfast area was separate from the main building. Breakfast was pretty good. Not many restaurants nearby, we settled on fast food. would recommend this hotel (nostalgic rte 66).

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Summer greetings! Thanks for the excellent review and recommendation. We aim to make your Flagstaff experience a good one. I'm pleased that my team took good care of you and your room was comfortable. We hope to welcome you back to our Best Western in the near future! Sinceerly, Mark, GM

"It's all about the special service"

5
Marian V, Scottsdale, Arizona, United States 16/06/2018

We were in town for the Blues and Brews Fest. We stopped by in the early morning to see if we could leave our overnight bags in a secure place. The friendly desk attendant actually checked us in! What a wonderful surprise. After a great day at the music fest, we had a perfect night's sleep in a large clean room and decent breakfast in the morning. Highly recommend this hotel.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Expectations exceeded! My job here is done. All kidding aside...thank you for choosing Pony Soldier for your recent Flagstaff visit and leaving a great review.. Glad to hear you had a great night's rest after the festival. Looking forward to welcoming you back! Sincerely, Mark, General Manager

"Great hotel but...."

4
User 10/06/2018

our room had a bad smoking smell however the night employee wasn't kind and he seemed not to care with the guest and didn't change our room the breakfast was amazing and employees were very nice and polite I don't give 5 just because of the smell in the room ...it was bad!

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. I'm so sorry to hear the room you were in had a distasteful smell. We're very strict about smoking in the rooms and are reviewing this situation with the team in our efforts to improve the guest experience. So glad that everything else was satisfactory! Please reach out to my office before your next Flagstaff trip. I'll be happy to assign a team member to personally manage your reservations and check-in to ensure a happier experience. Until then - safe travels! Sincerely, Mark, General Manager

"Friendly and comfortable hotel"

4
User 02/06/2018

This hotel on the historic Route 66 has clean and spacious rooms. The staff is friendly and helpful. The breakfast offer is sufficient. I've been in this house several times so far and was never disappointed.

BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for being a loyal guest of Best Western Pony Soldier Inn & Suites. You can always expect this same gracious hospitality! Please don't hesitate to reach out if there is anything I can ever assist with. Until we welcome you again - safe travels! Sincerely, Mark, General Manager

"Brief but rejuvenating "

4
runningdevendra, san diego, ca 21/05/2018

We arrived late and were warmly greeted. Our room cards were all ready and we were in our spacious and comfortable beds in no time! The room was tidy and we had everything we needed. We already had a breakfast appointment so missed the breakfast but I'm sure it was quite good. Overall The service was very efficient and I would definitely recommend it!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for taking the time to write such a positive review! Glad we could provide a great night's rest along your travels. We hope to see you again next time and remember the most competitive rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

"best"

5
edwardpT6128MK, cincinnati, United States 18/05/2018

very clean, well lit, and the staff went out of there way to make things that way. fast check in, check out .will stay here again [as i have in the past] when i next travel this way. my thanks to the BW people who made my time there special.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are welcome! It's always so nice to hear from our loyal guests as it helps us understand how the hotel is seen from your perspective. The team will be happy to know that service is top notch, with cleanliness and lighting also highlights. We look forward to welcoming you back! Best, Scott, GM

"Older Hotel"

3
vicsdahlias, LI NY 16/05/2018

Older hotel.we were only there for one night. Room had a weird smell,like cleaning chemicals.. I was going to ask for another room,but dealt with it for the night. Decent size room. Bathroom tight. Didn't stay for breakfast. Very busy hotel. No micro. Beds little soft for me. Nice staff..

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for adding your review to our collection here on TripAdvisor. We're pleased to hear you experienced our signature friendly hometown service. That being said, I'm sorry the air freshener scent wasn't suited to your preferences. It is not a common complaint that we hear, but I understand each has certain smells that they enjoy or dislike. We appreciate the suggestions for how we can make your next stay better, given the chance. We listen to all feedback for ways we can improve our service and product. We hope you will consider staying again next time a stop in Flagstaff trip is on your agenda. Thank you again for choosing the Best Western Pony Soldier Inn & Suites. Safe travels! . Best, Scott, GM

"Great breakfast"

4
mmwpfg, Stoney Creek 11/05/2018

BW Pony Soldier was a bit tired & internet a tad slow but the breakfast was outstanding. Great selection in a large bright room. Bed was a bit uncomfortable and tiny bathroom. Free newspapers were nice. We would stay here again

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for the choosing Best Western Pony Soldier for your recent Flagstaff visit. We're happy to hear you'd be inspired to visit again next time. For a suggestion, feel free to call the front desk direct for personalized trip planning. We also offer suites for those that want a little more room to stretch out. Which might work better for you. Thanks again for taking time to review! Best, Scott, GM

"Time to retire this one"

2
James C, Medina, Texas 07/05/2018

With the BW brand, we expect a certain standard of quality, but this hotel fell far short. It's obviously old and worn, with long, very narrow hallways and strange floor plans for the rooms. Our room had a short sort of T-hall off the main hall, which was so narrow we couldn't get a luggage cart through it. Had to unload in the main hall and cart things to the room. The bathroom has only a sliding door with a translucent panel. Switch for the bathroom light is outside the bathroom, which makes no sense. The sliding door was noisy and didn't quite close. There was really nothing about this hotel to like. It should probably be torn down and something new built.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to provide each guest that comes through our front door with an exceptional hospitality experience, and it's with regret from our end to hear that's not the impression you received. I'm sorry there was an issue with your room and I appreciate you letting us know so we'll be able to investigate. I hope we'll have the opportunity to turn this experience around on your next visit. We have have quite a few room types to choose from, a team willing to assist with luggage and I'm confident we can provide the kind of hometown Route 66 hospitality we're known for. Please give us a call the next time you are traveling to Flagstaff, and our front desk will be happy to make sure you get the best rates possible. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Pleasant Stay"

4
pricebl2018, Locust Grove, Georgia 06/05/2018

clean rooms!, comfortable beds!, great breakfast with many choices , very friendly staff!, one of the top 5 Best Westerns we have stayed across country! I would highly recommend this location to anyone!

"Great Location and great Breakfast"

4
Jacques1313, Poughkeepsie, New York 03/05/2018

The Inn has been there since the 1960s, and is in excellent condition. They have obviously updated it many times. The rooms are clean and comfortable. They have a separate restaurant building on the grounds that provides the best breakfast ever, that is included in the price of the room. The front desk is very friendly and can give tips on how to get to points of interest. The Inn is right on Rte 66 and is about 15 minutes from Lowell Observatory. It is an easy drive of 15 minutes up a very short hill climb, since Flagstaff is already at 7,000 ft. elevation to reach the observatory. There are many restaurants within minutes of the Inn.

"Immaculate & contemporary"

4
veritas2578, Valparaiso, Indiana 01/05/2018

Close to restaurants and located on historic Rte. 66, this hotel was clean, comfortable, had contemporary design & amenities. It has easy interstate access if you're roadtripping and offers a hearty complimentary breakfast from 6:30-9:30.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the five star review! I'm glad you found staying with us an easy experience. There's a reason we built the hotel along Route 66! Come and see us again sometime. Remember to book at Best Western for the best rates. Safe travels! Best, Scott, GM

"Flaggstaff"

4
Kurukupaa, Maricopa, Arizona 30/04/2018

Room very clean and lots of room in sleeping area. Room was nice and quiet. Only complaint is that the bathroom is really cramped but that's minor for most folks. I would definitely recommend for a good nights sleep.

"Super staff; nice suite"

5
kenpetronis, Hemet, California 28/04/2018

My wife and I spent two awesome nights at the property. We were well taken care of with a nice suite, staff recommendations for food, and towels to clean our motorcycle. The only drawbacks may be the location (far from downtown, but not an issue for us) and the trains passing by across the street.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay. So happy to know you experienced our signature hometown hospitality and enjoyed your suite. They are great when you want a little more room. Our location is on the east end of town. It's a couple of minute drive or Uber ride to downtown, but I think you'll find that most of the hotels were built along Route 66 and the train tracks. We won a victory a few years ago by stopping the trains from blowing their whistles at night. It's made a huge difference. We hope to have another opportunity to welcome you. The team would be happy to assist with exploring all the room locations, while also offering the best rates. Until then - we wish you safe travels! Best, Scott, GM

"Vacation overnight"

5
User 22/04/2018

Just breeze through check in and spend the night in a great comfortable room! I will definitely stay here again! Next time i'll plan on staying more than one night and explore Flagstaff. It's a fascinating city, it deserves more than a pass through.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Great idea for next time! There is a lot to explore here. Just to name a few: G. Canyon, Walnut Canyon, Sunset Crater, Wupakti, and Oak Creek Canyon/Sedona. If you give the team a call direct we can take care of the details. We'll be your personal travel concierge. Thanks for supporting us with a great recommendation! Best, Scott, GM

"Great Stay in a cozy Hotel. Amazing Breakfast!"

4
Badger27, Wisconsin 22/04/2018

My wife and I stayed at the Pony Solider for the first half of our Arizona vacation. The room was very clean. It is an older property so the rooms are a bit small. But that did not affect our stay at all. Also they are in the process of adding an elevator to access the second floor. The breakfast is in a separate building across the parking lot. It is a great spread, staffed with very friendly employees. They change the hot items daily, so it is something different every morning which is very nice. I highly recommend this hotel....

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for choosing Pony Soldier for the first leg of your trip. I'm so pleased to read that the experience was comfortable and welcoming. The team takes a lot of pride in hosting visitors to our beautiful area. They don't just work here, they live here too. We hope you'll have the opportunity to return. You can expect the same gracious hospitality every time. Happy travels until then! Best, Scott, GM

"Stand-out breakfast"

4
A C, Albuquerque, New Mexico 16/04/2018

Overall the hotel was very nice. Close to I-40 and comfortable. The breakfast was great! They had so many options including scrambled eggs, bacon, cubed potatoes (those could have been cooked a little longer) but nonetheless, awesome breakfast, they even had gigantic ruby red grapefruit available. Yum. Brendan in the breakfast area was very helpful and nice. My only complaint is that they "upgraded" my room to a room with two queens, only problem with that is I booked a room with a single bed for my boyfriend and I, a room with two queens is not an upgrade in this case. I wasn't offered an apology.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing our Best Western for your recent Flagstaff stay. I'm happy that our breakfast offered many delicious options you enjoyed and Brendan made a good host. That being said, I do apologize for not exceeding your expectations with the upgrade. We hope we'll have another opportunity to welcome you. If you ever need assistance, you can reach out directly to my office. Thank you again for the great review and helpful feedback. Safe travels! Best, Scott, GM

"3 night stay"

4
MichelleLS91, Saint Louis, Missouri 11/04/2018

My husband and I stayed here for 3 nights during our quick weekend getaway as a “middle point” between Sedona and the Grand Canyon. Pros: The breakfast was great with so many different options and friendly staff, refrigerator in room, Bed was comfy, the pool and the hot tub were nice and warm, the room was always clean, and a great location with a lot of restaurants near by. Cons: smallest room I have ever seen with no lock box, our room was right by the ice machine which woke us up a few times as with people walking above us (thin walls). There are train tracks right across the street with a train going by often which i was worried about, but since our room was towards the back of the building we never even heard it. If you are looking for a hotel in the Flagstaff area i would recommend this one and would stay here again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! I sincerely appreciate you recommending Pony Soldier for those looking for a hotel that is between Sedona and Grand Canyon. The drive to Sedona from here is amazing! Sounds like you also enjoyed the complimentary breakfast, comfy room amenities and our pool. I saw you also left a good review for neighbor Fat Olives - definitely a top guest pick for dinner! We hope you'll visit again. If so, please feel free to call direct to explore all room options. We do offer suites for those wanting more room. Feel free to reach out to me of I can ever be of assistance. We wish you happy and safe spring travels! Best, Scott, GM

"Overnight stay whilst visiting Grand Canton"

5
lilacmickey, Manchester, United Kingdom 03/04/2018

Can't fault it, we arrived early on our way to Grand Canyon, room was ready. It was a fairly big room, with a large TV, 2 large beds, en suite bathroom. Coffee machine with lots of supplies. We could not fault our stay the room was clean and comfortable. Bed was very comfy. Breakfast buffet was very good, loved the one press button pancake machine. A mixture of cereals, breads and hot options, plenty of variety of drinks hot and cold. Reception was very helpful giving us a map and directions to the Grand Canyon. Yes the hotel is old, but it's part of its charm. Only negative was we found it difficult to get the curtains to meet so had sunshine gap in the morning. But it was late when we got back I am sure staff would help if we had asked.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay with us! I'm glad to hear we were able to provide you with the clean, comfortable stay Best Western Pony Soldier is best known for on your way to the Grand Canyon. It sounds like you also enjoyed complimentary breakfast buffet very much. Please come stay with us again the next time you are in the area, and remember that the most competitive rates are always found when booking directly. Enjoy the beautiful spring season! Best, Scott, GM

"Horrible Stay"

3
cynabear74, Phoenix, Arizona 01/04/2018

The beds were extremely hard, it was like sleeping on a sidewalk. The breakfast was ok, the biscuits were ice cold and tasted old. The eggs had no flavor at all. Was not impressed with the hotel at all. I usually prefer Best Westerns when I travel but I would not stay at this one again

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We work hard to not only meet but exceed guest expectations and it's always a disappointment to hear when we've missed the mark. I'm sorry to hear your mattress quality and our complimentary breakfast did not suit your preferences. When it comes to beds, we understand that each has their own unique desire. When we purchase mattresses, we choose the one we feel will appeal to the majority of guests. If there is anything further you would like to discuss regarding your stay, don't hesitate to reach out. We always use feedback to determine the ways we're succeeding and those areas that might need a little more attention. We hope to have another opportunity to restore your faith in staying with us. Wishing you happy spring travels! Best, Scott, GM

"Clean room with large free breakfast area."

4
Farida C, Albuquerque, New Mexico, United States 01/04/2018

Staff were all nice. Room was Basic but Clean and spacious. Breakfast buffet was typical but the room was quite large. The lobby is really cozy. It is easy to site with a statue of a horse in front. There are plenty of restaurants Up and down the highway it is on.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your experience with us. So glad to hear you enjoyed our lobby, and our delicious breakfast buffet. The next time your travels bring you our way, we hope to see you again. Feel free to ask the front desk for any dining or activities recommendations. There are quite a few good restaurants in the area and a ton of interesting things to see! Until then, happy travels and enjoy the spring season! Best, Scott, GM

"Excellent customer service!! Genivev and Marco need a raise!"

5
MattMontag, Cincinnati, Ohio 31/03/2018

There was a huge tour bus of people that came to breakfast and Geniveve and Marco were trying to service everyone. They did it with kindness and a big smile on their faces. The front desk gave us recommendations of where to go to dinner and our dinner was excellent!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to leave feedback about your recent stay with us. I'm pleased to hear you had a great time overall highlighted by warm service. Your comments will be passed on to the team! Our breakfast team offers a full rage of choices in the hopes to please each individual palate and I'm thrilled you enjoyed it. We hope to see you again the next time your travels bring you to Flagstaff and until then-- happy spring! Best, Scott, GM

"Not the Best Experience"

2
wigsy, Hamilton Ontario Canada 29/03/2018

My wife and I stayed 3 nights in the hotel and had a similar experience to the previous review. The first night we arrived the hotel was packed due to a couple of tour buses that were there for one night. As a Best Western Diamond Select Member I usually get an upgraded room but understood the circumstances for the first night. However the room they gave us was the smallest room I had ever stayed in. To top it off there was gum in 3-4 places on floor and outside our door that housekeeping missed. The next day I had to asked for a larger cleaner room it was not offered, even though the hotel was not full the next 2 nights of our stay. Not impressed with the front desk staff.The upgraded room was much better. The breakfast was also very good the staff were great in the breakfast area very helpful. Finally we were there when the fire alarm went off early in the morning. It was a false alarm which is understandable, this has happened to us at other hotel stays. However we were told we could return to our room by another guest. There was no staff or management around to be seen. Not acceptable.The alarm went off for about 15 minutes. As I found out at another Best Western we stayed at, the alarm can be shut off in a couple of minutes. Perhaps the staff need better training. Yes they are installing an elevator hopefully that will be functioning soon. The price was good, but perhaps they could charge a little more and have better service and better training.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you staying with us while visiting Flagstaff and for taking time to share your your impressions. Please accept my apologies for any inconveniences you experienced as our valued guest. We work hard to provide genuine caring hospitality and it's always a disappointment when we fall short. As I'm sure you're aware, the false alarm was an extremely atypical occurrence for our hotel. We are using this as a training opportunity and hope restore your faith in staying at a future date. If your plans bring you to Flagstaff again, feel free to call my office direct so that we can ensure a better experience. Thank you for your loyalty to Best Western! Best, Scott, GM

"The good, the bad, & the ugly! "

2
SavvyTraveler78, Spartanburg, South Carolina 27/03/2018

My wife and I stayed at the Pony Soldier 4 nights while on vacation. This is an honest account of our experience! The Good: clean rooms, comfy beds, good breakfast, most of the staff is super friendly. The Bad: room was tiny. Like really REALLY small. They have shampoo / conditioner/ body wash dispensers instead of little bottles. Personally I feel this cheapens the room and hotel. No guest laundry facilities, No elevator yet (they are putting one in). The Ugly: once I checked in, went to the room. The bed seemed small (looked to me like a double) I came down and politely asked the guy at the counter (young guy, I didn't catch his name) to confirm that I got a room with a queen as I had requested. He made it seem like I was a bother. Was very snooty. Told me in a stuck up snooty manner, “ you got exactly what you requested, if you don't like it... upgrade is $20... and that's per night” That in itself made my stay unpleasant. The. On our second night, there was a 10-15 minute false fire alarm at 6:15 AM. This ruined one of our vacation days because we were unable to get sleep (were woken up way too early) and as a result were not able to enjoy the day's activities due to lack of sleep. The hotel offered zero excuse or apology. I've always been a big fan of BW hotels but this was a less than acceptable experience. I think a comped night is in order and will be reaching out to corporate to share my experience.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for leaving feedback about your recent stay. While you were able to rate us highly for overall comfort, cleanliness, service and amenities, we also hear your concerns. Please accept my apologies for the frustrations you describe in your review. We try hard to provide our guests with an exceptional hospitality experience and it's always a disappointment to hear when we've missed the mark. As a result of your feedback, we are reviewing our procedures. Our front desk agent was likely just trying to offer you an upgrade and I'm sorry if his intentions were mistaken. We do offer several different room sizes with a small rate difference. Unfortunately, the issue with the alarm was beyond our control as it was a mechanical error. This is an extremely rare occurrence! Thank you again for giving us the opportunity to address your concerns. We hope that given the atypical nature of your experience, it will not deter you from staying with us in the future. We would like the opportunity to win back your loyalty and I'm confident that any subsequent stays would not produce the uncommon issues faced during this time. Please give me a call directly when booking in the future so that I can insure you're in the room best suited to your particular needs while traveling and greet you as a returning guest! Until then - safe travels! Best, Scott, GM

"Best BW ever"

5
KDR20152015, Riverside 25/03/2018

I can't say enough about the Pony Soldier Inn. I loved everything about it. We were in a suite. The couch/sofa was comfortable (not always true in most hotels) , a his and hers bathroom ( loved the extra sink space) ; the breakfast room comfortably accommodated the guests ( rarely the case at most BW's) .The Inn is walking distance to restaurants and convenience stores. And the best part (I am sure the Inn supplied this) a cool crisp night with a plethora of stars to gaze at - loved it!!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Did you know that Flagstaff was the world's first “International Dark Sky City”? The stars up here are amazing and we wanted to preserve that. Thanks for mentioning it and all the things you enjoyed about our Best Western. It sounds like the Family Suite was a winner! We sincerely enjoyed having you as our guest and hope you'll return again soon. Until then - we wish you safe travels! Best, Scott, GM

"Older but well maintained hotel on Route 66"

5
Matthew307, Mason City, Illinois 19/02/2018

This hotel is along Route 66. The hotel is older but the rooms were nice and well taken care of. The breakfast was in a separate building. They offered a very large selection of breakfast dishes. It was an excellent breakfast.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for the glowing review! Our location on the ‘Mother Road' is a good one, close to all the best things in Flagstaff and along the route to the Grand Canyon. I'm glad it worked out well. In addition, it sounds like the complimentary breakfast hit the spot! We're looking forward to welcoming you back. Remember, the best rates are always found when booking directly with Best Western Pony Soldier Inn & Suites! Best, Scott, GM

"Great value"

5
Q2798SNsuem, Mobile, Alabama 02/02/2018

Our room was very comfortable & clean. & reasonably priced! I've had both knees replaced in the past year & since there's no elevator I requested a first floor room. The staff was very helpful & accommodating putting us close to an entrance with an oversize room. We will definite stay there again when we're in the area!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for letting us know we've won your loyalty. I'm very pleased to hear the team made sure you were placed in the most convenient room possible. Everyone who works here genuinely cares about our guests. Next time, our new elevator will give you more options. We look forward to welcoming you back! Best, Scott, GM

"Perfect stay"

5
Caressa18, Phoenix, Arizona 29/01/2018

To begin with, the customer service is exceptional. The rooms are decent, clean, and have all we need. They have an indoor hot pool, which we enjoyed, and the complimentary breakfast they serve is hot and very tasteful. All that for a pretty fair price. Definitely reccommend BW.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you so much for giving us a great recommendation! I'm so pleased to read your impressions starting with excellent value and feeling cared for by the team. We know a welcoming smile can go a long way! We look forward to welcoming you back! Our best rates are always found when booking direct. Safe travels! Best, Scott, GM

"Very nice rooms, a little dated. Great staff."

5
Alan N, Pueblo West, Colorado 27/01/2018

Stayed here twice going to Nevada and back again. The rooms are very nice, free wifi, though a little dated. Kind of hard to get into and out of due to the location on a very busy street. The staff was great, very helpful. The breakfast is ok, nothing great, but better many.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're thrilled to know you had not one, but two excellent experiences! Thank you for choosing Pony Soldier and rating your experience highly. Sounds like all the complimentary amenities were a highlight of your stay. We've worked hard to think of all the things that would make staying easy and comfortable. We hope to welcome you back again this year. Until then - safe travels! Best, Scott, GM

"Excellent stay"

5
akayvette, Desert Hot Springs, California 11/01/2018

I was upgraded as soon as I got there. Staff was exceptionally friendly and helpful. Breakfast was above expectation and looked forward to it each morning. My bed was very comfortable and I very much look forward to my next day with Best Western pony soldier.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! Thanks for letting us know that from the moment you arrived, we delivered on our promise to provide excellent hospitality. The team really does love to welcome visitors and share all that Flagstaff has to offer. We're honored to hear you've been inspired to return. Safe travels until then! Best, Scott, GM

"Very disappointed"

1
User 11/01/2018

If your business traveler who needs a good nights sleep in a quiet comfortable room, then this is NOT the place to stay! The hotel is located directly across from an extremely, very busy railroad tracks separated by a very busy highway. The rooms are extremely small the beds are old and uncomfortable, the doors have no seals and are not spring loaded so therefore if you do not pull them shut they will swing back open. Being Diamond Select Reward member with Best Western, I am overall extremely disappointed with this property! I will say however, that the place was clean!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. While pleased cleanliness was a highlight of your experience, I'm sorry about the sound disturbances. We do have areas of our hotel that are better suited for guests more sensitive to the sounds of the trains, and if made aware at time of check in, we are more than happy to assign a room in that location if available. Please give our front desk a call directly when booking next time and we'd be happy to personalize your experience and make sure you're in a room best suited to your specific needs while traveling. We look forward to seeing you again, and until then-- we wish you continued and safe travels! Best, Scott, GM

"Older hotel under renovation"

3
catravlerChico_ca, chico,ca 08/01/2018

We were upgraded to suite with a king bed, 2 bathrooms and a separate living space, which was nice. It's old building currently under badly needed renovation. Located on a main street (old Route 66) directly across the street from the train tracks, but we barely heard the trains over the sound of the room heater. Then we were at the rear of the building as well. The beds were fairly comfortable, staff friendly and the breakfast was good with lots of food options.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier for your Flagstaff stay. Were always concerned when we receive a three-star satisfaction rating, but it sounds like your overall impressions were positive. I'm especially happy to hear you enjoyed your upgrade and felt cared for by the team. We hope you'll visit again to experience the end result of our updates. We're halfway finished installing our new elevator. Until then - we wish you safe and happy travels! Best, Scott, GM

"Not thrilled with room size, but overall average-won't be back though"

3
SLily11, Silver City, New Mexico 02/01/2018

I would say that this is a average or slightly below middle-mark hotel. We stay in hotels 40+ nights a year and I can tell they are trying here, but the base room size/;set-up has issues. I hate really small rooms with even smaller bathrooms. I am not a fan of having the bathroom sink area behind the same door as the toilet, where someone can't shower while someone else uses the sink area--should have separate doors/spaces, but everything is so cramped together. I also though the pillows were not good...way too small and nothing to them. We were in a double bed room and the sliding door from the bedroom to the bathroom, with its frosted glass, just didn't cut it in my mind. No one can go to bathroom at night and not wake up the entire room because they have to turn on the light in the bathroom to see and of course the light goes through the frosted sliding glass door (which by the way was very dirty with kid hand prints from a previous guest). A simple night light around the toilet area would help. I also was not happy with the heater. It was really noisy in our room and either worked "too" well or would not come on at all. Another suggestion, and maybe BW is going to it, but having the soap dispensers for showering, shampoo, and conditioner on the wall, is not my idea of good. I would much rather have a personal bottle of shampoo, then to have to pump it out of dispenser that I really don't know what it is ....It is labeled Dial, but not happy with the "cheapness" it feels like. The staff for checking in was very nice and top notch. The cleaning staff in the breakfast area was trying very hard, too. There were a huge number of people and not enough seats to even begin to handle the demand of the breakfast bar (lots of families with kids and pets). Yet, the staff was trying very hard to keep it stocked and clean.. Good job employees. Even with all this said, I will try a different hotel next time as fixing the room size/layout is not something that can be fixed easily. If you are a family with kids, who like a nice pool, have pets, then this hotel may be for you.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending Pony Soldier Inn & Suites for families and those traveling with their furry family members. We also appreciate your impressions and suggestions for how we can make the next experience a better one. We always listen to guests comments and take insight from them. I do hope you will reconsider and join us again. Have you had a chance to look at some of our other room types, such as our suites? We do have other options available for guests looking for a little more space and many find that our suites suit them quite nicely for that purpose. Feel free to call our hotel directly and expect to receive the same excellent service you received while here. Enjoy your 2018 travels! Best, Scott, GM

"Renovation"

5
Linda P, San Diego, United States 31/12/2017

New furniture, carpet, arrangement in the room is fantastic! Best is certainly Best Western Pony Soldier Inn and Suites. Oh, the very best is the soon to be there...the elevator. Won't have to climb stairs with the luggage.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave us a lovely review .It's always an honor to be noted as the “best”! We appreciate your patience while we work hard to on the exciting updates. Until next time - enjoy your 2018 travels! Best, Scott, GM

"Loved the Location and Customer Service"

5
KWayneB, Fort Leonard Wood 30/12/2017

My daughter, girl friend and pet dog are traveling to LAX and after doing all the research for location, pricing, pet-friendly and reviews for an hotel in Flagstaff near the interstate - we chose Pony Soldier Inn for a one night stay. The girls loved the place. They called back to say how clean it was, the people working there were very friendly and nice, the rooms were comfortable and most importantly they all felt safe and secure - which was important to me :) The Inn was close to places to eat and they all had a good night sleep. So, I'd like to say thank you BW Pony Soldier Inn!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are most welcome! Your review has made my day. This is exactly the kind of experience we strive to offer each and every day. Thank you for taking time to let us know that your family enjoyed their stay - including the furry members. We hope you'll have another opportunity to visit. Enjoy everything this year brings! Best, Scott, GM

"Cozy Inn"

5
U3219FWmichaelc, Alameda, California 27/12/2017

I loved this place, super clean and pet friendly. The breakfast was great and staff was very friendly and helpful. Our room was a pet friendly room and very comfortable. Location was perfect and it was easy to get to from I40.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Thank you for taking time to recommend Pony Soldier Inn & Suites for guests and furry family members! We're proud to be a place travelers feel a warm welcome and enjoy clean cozy rooms. Sounds like along with our convenient location, your stay was a total success. We look forward to welcoming you back in 2018! Best, Scott, GM

"Highway sleep over"

4
James K, Simi Valley, United States 26/12/2017

Hotel was Located just off I-40, it was very clean, had a great staff, was good parking lot, and was a good value. I would stay here again. We left early before breakfast was served so I could not add a review.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for writing such a helpful review. Cleanliness, top notch service and easy parking! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had a stay worth repeating. We look forward to your next visit to beautiful Flagstaff! Happy new year! Best, Scott, GM

"Somewhat disappointed after staying in Williams"

3
Ted S, Goodyear, Arizona 23/12/2017

Had spent a couple nights in Williams at the BW and was more than satisfied with the property. Looked forward to a similar stay in Flagstaff. The motel is located quite a distance from downtown, not of the same class as Williams and no restaurant within a couple blocks. Property was clean and room adequate, but not up to par with our previous stay. Oh well, it's not a lifetime commitment.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and for taking the time to review. While pleased you enjoyed the our well-cared for property and your room, I'm disappointed to hear there were aspects of your stay that left it a mediocre experience for you. Please let us know when staying with us next time if there's anything we can do to enrich your experience while with us-- we would have been happy to offer nearby dining suggestions and options for getting around Flagstaff. Please come see us again the next time you're in the area and until then-- I hope you have a wonderful winter! Best, Scott, GM

"Need Customer Service Training"

2
Jennifer K, Erin, Canada 22/12/2017

Rude front desk and very rude about me having a service dog. Room was ok. I asked for help with my luggage as I am disabled and I was traveling alone. They said there are service carts but we have nobody to help you so you are on your own and we don't do that.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing our Best Western for your recent visit. We appreciate hearing your feedback. Our team is known for warm and friendly service, which makes your comments very surprising. We'll be looking further into what may have happened, to look for understanding and the possibility of procedural corrections. We hope to have another opportunity to win your loyalty! Best, Scott, GM

"Convenient location and good value"

4
Owen F, Yuma, United States 19/12/2017

Overall this was a great choice, close to places we wanted to go and great value. Had a king suite (I think) and room size was great for the price. Had room for a roll away so the kids wouldn't have to share a bed. It is close to the railroad tracks, and quite a few trains came through; didn't bother my family, but I'm a light sleeper, so I noticed.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Glad you enjoyed our hotel and found the king suite a great fit for your family! Thanks for mentioning the value you received for your lodging dollar. We're very competitive with area hotels, in terms of rates and amenities. We hope you'll consider Pony Soldier your home away from home in Flagstaff! Best, Scott, GM

"Good for what I paid "

4
Justin F, Peoria, Arizona 18/12/2017

Let me preface this with the fact that I saw this hotel on Groupon offering rooms at about half off the normal rate. At this rate, the room was a steal. Comfortable beds, free parking, free breakfast, and a free delivered newspaper. Like most hotels these days, the pillows are a bit thicker than I imagine people typically need, but that seems to be the norm everywhere (to the point that we sometimes pack our own pillows). The shower provided hot water, except for one moment of cold water mid shower. I quickly adjusted the controls and no other issues. I accept that when the temperature is freezing outside. Overall, it was a great value. However... Had I paid the full price of almost $160 per night, I would have been disappointed. For starters, the free breakfast was okay. I recently stayed at a Best Western in Portland and while there was similar items, I felt Portland's was much tastier. Here, the mixed fruit was alternately hard or tasteless. The potatoes were again OK, but bland. The eggs were good, and plenty of options for bread. If I stayed there for more than a day or two, I would definitely be getting breakfast elsewhere. Secondly, the door to our room was extremely off center. While snug at the top left (doorknob side), as it went down, it gapped. By the bottom, as an adult, I was able to stick my pinky finger most of the way through the opening. Not helpful for keeping out drafts, noise, or who knows what else. Overall, I was pleased with the hotel for the rate I paid. At the end of the day, I'm sure it is nicer than some of the lower class hotels in Flagstaff. But if you are going to charge 2 to 3 times as much as those hotels, I think they need to do more than just offer a free so-so breakfast.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western Pony Soldier for your recent visit to Flagstaff! Sounds like you had an overall positive experience and appreciated the value received. Our rates do fluctuate with the seasons and occasional special events happening in the area, but we're generally very competitive with area hotels. We appreciate your feedback regarding the door, and I have made sure to pass along your suggestion to the appropriate department. Our complimentary breakfast buffet is a guest favorite amenity here, but we do understand that dining is a matter of personal preference. Our team looks forward to welcoming you again the next time your travels bring you to Flagstaff, and in the meantime-- hope you are enjoying a beautiful holiday season! Best, Scott, GM

"On Route 66"

4
oscar933, kettering 14/12/2017

We picked this hotel for its location...Route 66, Sedona and Montezuma Castle. On Route 66, next to railway track. Roads very busy and about 3 miles from town.... Uber a good option. Hotel is probably 3 star with plastic and paper plates for breakfast. Staff helpful and easy going... so overall worth 4 stars. A few restaurants within 10 minute walk.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Seasons greetings! Thank you for the great summary of our location along historic Route 66. Sounds like your stay was overall very pleasant, with friendly service by the team. We enjoy sharing the history of Flagstaff with guests. I'm glad to hear you also took the time to go to Montezuma Castle down near Sedona. If you take the drive through Oak Creek Canyon, you won't find better scenery anywhere. If you have another opportunity, you would probably enjoy seeing Wupakti National Monument (day trip). We hope this is just the first of many successful visits. Feel free to call us for all aspects of trip planning. Safe travels! Best, Scott, GM

"Lack of a 5th star"

4
833selinam, Tucson, Arizona 08/12/2017

Not 5 stars because the train was so loud and passed all night long. The rooms and staff were otherwise great! Free breakfast is always a bonus. Suites had 2 bathrooms but both were really small. Suite was roomy!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting our super friendly staff, great rooms and delicious breakfast as reasons you enjoyed your stay. I think you'll find most hotels along Route 66 are within earshot of trains. But, we did stop them from blowing their whistles at night. Most don't mind them, some people love them. For those with noise sensitivities we have rooms towards the back. Be sure to reserve with us to explore all room options and rates. Enjoy the holidays! Best, Scott, GM

"Skip, heading else where."

2
Derek W, St. George, Utah 05/12/2017

The building is old and dated, needs a decent face lift as opposed to the band-aiding they've done throughout the complex. The guest bathrooms are the biggest culprit, sad tile work with a disconnected layout. The barn doors to the bathroom are a sad attempt at trying to stay updated and relevant, they simply don't work for sound or light privacy. Due to the old nature of the building sound proofing was minimal between the 1st and 2nd floors, sounded like elephants were above us at 5am. The furniture is the biggest save for the Pony Solider Inn, being almost entirely new and updated. If we're being honest the new modern furniture clashes with the old dated building, but at least it's new and clean feeling. The second save comes from the breakfast, they do offer a slightly better quality by actually frying each egg as opposed to using the pre-scrambled mix hotels tend to use. The orange juice was also of a higher caliber and they offered hot chocolate instead of only coffee, appreciate the options. Would I stay here again, probably not, especially if a newer hotel was at a similar price point or even only $20 more a night. If you value the breakfast over the room then give it a shot. I recommend you get a second story room for sound but keep in mind there is no elevator so good luck with your luggage.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the feedback. I am sorry to hear this stay was not the experience you were hoping for. We hope you will consider staying again based on your enjoyment of our expanded complimentary breakfast buffet and other amenities. We have have quite a few room types to choose from, a team willing to assist with luggage and I'm confident we can provide the kind of small town hospitality we're known for. Please contact me through the front desk if you would like to explore different options with regards to room style, room location and any specific preferences you have. Thank you again for your review. Best, Scott, GM

"Modern, clean, excellent amenities and staff"

5
ARIZONACOUPLE70, COTTONWOOD 05/12/2017

Our first time at BW Pony Soldier, we stayed in one of the suites as a 55th wedding anniversary treat.. Very nice! One room is living room/work area with its own full bath, the other has king bed and furniture with another full bath; two nice large TV's, two AC/heat units (with constant fan feature - nice). Very clean, comfortable all around with internet, USB charging, etc. A full hot breakfast in a large clean separate eating area/building next door was top of the line. Bacon,eggs,potatoes, pancakes, pastry, cereals, yogurt dispenser with toppings etc all available plus the usual other items. We would and likely will go back again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thank you for celebrating with us! We're happy that your stay reflected the kind of top notch hospitality we're known for. We revamped the complimentary breakfast last year and it's become a guest favorite. I appreciate you listing some of the items offered for those planning a visit. We hope you'll make Pony Soldier your go-to place to stay when visiting Flagstaff. Wishing you many more happy years together! Best, Scott, GM

"Very good stay with Family!"

4
User 03/12/2017

We had a very nice experience staying for a night in BW -pony solider inn and suites.We stayed in 2 queen beds room. The room had a refrigerator but no microwave. The bathroom was very small and congested. A microwave in the room would have been nice! The breakfast itself was really good with variety of items-pancakes,fresh yogurt,cereal,scrambled eggs,fresh cut fruit,oatmeal,etc.!Pancake maker was big hit among the kids who loved to make fresh pancakes themselves. All the breakfast staff was excellent and provided great service. We came to notice that yogurt machine was not working properly and reported to the staff and the staff immediately fixed it and my kids were delighted to enjoy the creamy fresh yogurt from the machine. The breakfast staff were constantly checking for items to be filled and were courteous! Love best western for the courteous service!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
I always love hearing when kids enjoy the hotel! It's a sign we're providing great hospitality to families. Thank you for sharing the details of our complimentary breakfast and the attentive service by the team. We hope the rest of your trip was equally as enjoyable as your stay. Come and visit again soon. Enjoy the holiday season! Best, Scott, GM

"Did the job...sleep and breakfast"

4
Stephen F, Sydney, Australia 01/12/2017

No five star hotel, older building with internal stairs, but we had a clean room and slept well except for the early leaving bus tour group. If i had a complaint it would be that the hallways do act like an echo chamber....any noise can be heard. The breakfast was also impressive. Happy with the service.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your review. I'm pleased to hear that two of your highlights were cleanliness and the complimentary breakfast. People choose us because we offer a comfy home away from home and your description matches that. For the early morning interruption, my apologies. We hope to welcome you back next time your travels bring you back to Flagstaff. Happy travels until then! Best, Scott, GM

"Great service"

4
CLAUDEMontreal, Montreal, Canada 29/11/2017

I did stay in another hotel previously,in Flagstaff and I read bad critics for this hotel. In my opinion they were wrong.Rooms are clean, quiet et large enough. The breakfast, is what we generally find in these hotels but, it was plentyfull and most of all, the room was large and clean .It is a little distant from downtown but to get there, you had a car,

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us! I'm happy you discovered that you'll receive warm responsive service here at Pony Soldier Inn & Suites. We treat people the way we want to be treated when we're traveling. We hope you'll return. Remember, the best rates are found by booking on our website or calling the front desk. Please don't hesitate to reach out to me if I can ever be of assistance. Enjoy the upcoming holidays! Best, Scott, GM

"we'd stay here again in a heart beat"

5
M2818GLmichaelp, Topanga, California 29/11/2017

this is a well run, clean and friendly hotel. the amenities were very good, and the staff was friendly and helpful. it is near the railroad tracks, but it didn't seem to be an issue. we'd stay here again without question after staying at the super 8 down the road in the past.

"Poor Value for Price"

2
K2526YEkathya, Flagstaff, AZ, United States 28/11/2017

This was by far the worst Best Western we have ever stayed in. The area of town was old and there were homeless people hanging around. We were afraid to walk to a restaurant after dark. We spilled water on the floor and the paper towel came up black. The walls were so thin we could hear dogs howling down the hall. The people above us kept us awake for hours. The breakfast was very good. The breakfast room was pleasant and the food was good. This was by far the most expensive Best Western we have ever stayed in, and we would never stay here again. (We tried to use points to stay in this particular hotel and they wouldn't take our points.)

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback which gives us a chance to respond. As much as we try to be all things to all guests, we know it's not possible. Different travelers value different things. I'm sorry there was some areas of the stay that did not exceed expectations. Your profile says you are a local. If so, you know that all the best spots in Flagstaff are historical sites. We're built along Route 66 making us convenient for those visiting, those passing through on Hwy 40 and those on the way to the Grand Canyon. We always work hard to improve our guest experience and in that vein, I'm reviewing these comments with my team. On a positive note, I'm happy you enjoyed our complimentary breakfast. If there's anything else you would like assistance with, please feel free to drop by the hotel. Thank you again. Best, Scott, GM

"Fun Recovering from Campin"

4
John P, Santa Fe 27/11/2017

We had just spent four days camping on a lonely mesa in Central Arizona and this was a great way to re-acclimate. The room was comfortable, albeit small. The noise from RR minimal because we requested and got a room away from Rt 66. The spa/hot tub was hot enough and breakfast plentiful. Not much more one could ask for!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Sounds like you are an adventurer! Thank you for choosing Best Western Pony Soldier as the place to land after being ‘off grid'. Our amenities and overall value make us an excellent choice. Heated pool and hot tub don't hurt either! We hope you'll share your experience staying here and recommend us to friends and family. Thank you again for the glowing review! Best, Scott, GM

"Happy Thanksgiving and Thank You"

5
User 26/11/2017

Me and my family were very pleased with our stay and we would gladly return and enjoy it all over again The location was farely close to highway and also had many of options for food even though you offered room service and if it were like breakfast it would be amazing also thanks again

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Happy holidays to you! Thank you for bringing your family to Pony Soldier Inn & Suites and leaving such a sweet review. We're happy to hear our complimentary breakfast was so pleasing. It is definitely the favorite amenity of many guests. We designed it to offer a little something for everyone. Come back and see us again soon. In the meantime - safe travels! Best, Scott, GM

"Family Suite is excellent value! "

5
rosehillmom, Wichita, Kansas 23/11/2017

Our family stayed in the two room family suite while on the way to the Grand Canyon. The room consisted of a huge rectangular shaped room with two queen sized bed's and a sectional sofa. A very nice desk, television, small table and refrigerator also were included in the room. The adjoining room contained a king sized bed and a good sized bathroom with a door connecting to both rooms. A little nook that originally appeared to be a closet in the larger room, was the perfect spot for our baby's pack' n' play. The room was very clean and appeared to be recently remodeled. Joey at the front desk, was very kind and provided extra towels and soap for our larger than average family. The breakfast was abundant! We stayed two nights, and they had nearly every breakfast item that you could imagine. It was incredible to see a sign that also cheerfully explained that they had gluten-free and dairy-free options for guests. We asked for some bread and enjoyed some gluten-free toast! My kids greatly enjoyed the enclosed pool. The water was warm, and the enclosed free-standing building was also well heated. The price for the two room family suite was excellent, $116, but we did book it three months in advance. My husband and I considered it an excellent value and blessing to be able to stay in one room as a family. The only possible negative thing about this hotel is the train that goes by quite often. It wasn't annoying, but I woke up a few times in the evening when it went by. The family suite is at the very front of the hotel, so this could not be helped. We enjoyed the Best Western Pony Soldier Inn and would stay again a heartbeat! Highly recommend!

"Clean & Comfy"

5
tlcaz1, Tucson, Arizona 21/11/2017

We were upgraded to a king suite and the bed was firm and comfortable! We had a microwave to warm food up and a refrigerator to keep things cold! My husband had his own bathroom and shower and so did I!! They serve a continental breakfast in the morning which is free. Everything was clean and we had lots of pillows on the bed! We enjoyed our stay!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow, thank you for writing such a positive review! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had such a wonderful stay in one of our comfy suites. Our breakfast is full of choices in the hopes to please each individual palate. We hope to see you again the next time your travels bring you to Flagstaff. Enjoy your travels until then! Best, Scott, GM

"En Route from Albuquerque to Phoenix"

5
User 20/11/2017

We arrived just before dark. Settled into a basic, yet very comfortable first floor room. Ice was handy, front desk personnel excellent and very helpful. They recommended a fabulous Italian restaurant within walking distance. It was Incredible.! Italian food very much like Italy! Staff replaced a faulty hair dryer ASAP and went out of their way to make us comfortable! Did I tell you they upgraded our room for no extra charges? And added 500 points to my membership! WOW! Our room was functional, clean and safe. Jeisell was outstanding recommending dinner locations and I'm so glad we took her advice for Mama Lisa's. The vegetarian manicotti was simply outstanding. Excellent salad, soup, bread and wine. Betsy is a terrific member of the housekeeping team and we are so very grateful for the work the they do everyday to ensure a great experience for guests! I realized later that day after we checked out I had left a favorite hair brush in the room. I called and was told the housekeeping staff had found it. I arranged for them with their help to sent back to me. They are so accommodating...and professional. I highly recommend this property to all who pass through Flagstaff. It was a great experience and a terrific hotel! Thank you very much!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanksgiving greetings! Thank you for your loyalty to Best Western and for taking the time to review your recent stay with us. I'm pleased you had such positive interaction with our staff, and felt very cared for. Both Jeisell and Betsy will receive special recognition for showing true hospitality. Please consider our hotel your home away from home in Flagstaff! Best, Scott, GM

"Expected more from a 'Best Western'"

3
Julie M, Camarillo, California 18/11/2017

We decided to give this facility a try, based ONLY on price and the fact that it's a Best Western hotel. Best Western standards have dropped in the last few years in our opinion. The breakfast was pretty good though ALL the pastry items tasted like they had been sitting around for quite some time before being served...very stale and crumbly.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking a moment to share your recent experience with us. We take a lot of pride in offering value and quality, making your hotel stay easy. If there's anything we can do to enrich your experience, please don't hesitate to ask. I'm pleased you mentioned that the breakfast was a plus-- it's just one of the many ways we try to help our guests start their day out on the right foot. We hope to see you again the next time your travels bring you to Flagstaff, and until then--happy travels! Best, Scott, GM

"Wonderful hotel"

5
Richard L, Virginia Beach, United States 14/11/2017

Large, comfortable rooms that allow you to spread out. Mexican restaurant attached, but separately owned. If closed, there is a wonderful Mexican restaurant around the corner which specializes in authentic Mexican food. Highly recommended.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to review the Pony Soldier Inn & Suites. We sincerely appreciate letting others know you enjoyed a spacious room or suite and found a great restaurant. We'll also add (for those planning travel) to feel free to call the hotel for dining recommendations. We will be your personal flagstaff concierge! We hope you'll make our Best Western your home away from home in Northern Arizona. Happy travels! Best, Scott, GM

"Recent Stay"

1
jwpappas, Scottsdale, Arizona 12/11/2017

This facility is old and in need of updating and repair. The walls are thin and you can hear every guest as well as the multitude of trains that pass by in the night. I would never stay at this property.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It's always disappointing to hear we've missed the mark and have noted your suggestions for improvement. We have replaced all the room furnishings and carpet in the last two years in addition to completely remodeling our breakfast room. Please give a call directly when looking in Flagstaff next time so that we can insure you're in the best room for your specific needs while traveling, and I'm certain we can turn this around to provide the restful night Best Western Pony Soldier is known for. Most of our guests find the trains to be a non-issue but for those more sensitive to it, we do have options in other locations of our hotel that might be better suited. Until then-- we wish you continued and safe travels! Best, Scott, GM

"Typical older motel. Clean, spacious quarters, but noisy"

3
User 12/11/2017

We could hear the people above us walking around the room and moving things around. We listened to banging from another room for a long time. A staff member came to our door and asked us if we were making the banging noise. There had been several calls to the front desk about it. He acted like he didn't believe me when I told him that we had not been making the noise. He kept me at our door and I felt like he was accusing me of making the noise, but it wasn't us. We were hearing it too. There was also a lot of loud talking, laughing and yelling in the hallway. We noticed that a large group of people had arrived in a tour bus. Some of them got up at 5 AM and woke us up with their loud noise in the hallway and slamming doors. The room was spacious with 2 bathrooms and clean. The bed was adequate. The 2 TVs worked quite well but it is awkward to have two TVs going in the same room on different channels.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us! I apologize for the inconveniences you are describing regarding noise. We work hard to provide excellent hospitality and are disappointed to hear when there are disturbances in the hotel. I can confirm there was a noise concern recently, which the staff was trying to remedy. I hope that based on the other favorable aspects of your stay, you'll give us another chance to win your loyalty! Feel free to reach out to me if I can be of further assistance. Until then - happy travels! Best, Scott, GM

"This is a very nice motel."

5
John S, austin, United States 11/11/2017

I really like this motel. The rooms are large, clean and well maintained. For me the bed is very comfortable. The breakfast is one the best that i have experienced. They have a great pancake maker. I was concerned about being far from the downtown but that was not an issue. I spent more time visiting sites out-of-town than i did in-town. I found the good restaurants near the hotel than i did in-town. I found some very good restaurants near the university.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave a great review! You mention comfort, cleanliness and our great complimentary breakfast as highlights! These are the things that bring guests back again and again. I'm proud of our location and the restaurants offered in this area. Like you mentioned, we're just a short drive or Uber ride from the downtown area. We look forward to welcoming you back! Best, Scott, GM

"It is a little Dated"

3
Kevin S, Mapleton, United States 10/11/2017

I felt that the room was a little dated and over priced for what we got. It would have been all right in the $70.00 price range not the $110.00 it cost us. The Pool was good.The breakfast was ok at best. the eggs were uneatable, soggy and gritty. the rest of the breakfast was good. The Staff were really nice and I think went above what they needed to.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for staying with us. I'm always thankful to hear details of my guest's stay. It's like having an extra set of eyes on the hotel. I'll be sure to pass your kind comments to our front desk staff. They really will always go above and beyond to make our guest's happy. We're careful to offer competitive rates compared to other Flagstaff properties. Depending on the season, this fluctuates throughout the year. To ensure the best rates we offer, be sure to book direct. We hope you'll visit again soon! Best, Scott, GM

"Here for business, but also saw old friends"

5
User 09/11/2017

I came to Flagstaff for work related training occurring at Wupatki National Monument. The location of the hotel and availability of continental breakfast, as well as price and previous reviews led me to choose this hotel for my extended stay. Although I was gone for 10 hours each day, leaving and returning to my room was an easy and pleasant experience. The breakfast lounge was well stocked and had friendly staff in attendance. The location of the hotel is a quick 10 minute drive to the heart of Flagstaff where I was able to meet old friends and catch up nightly. I would stay here again.

"A clean, comfortable Inn."

4
User 09/11/2017

We will often stay at BW Hotels as we find them to be consistent in presentation at a fair price. They are unique in that they are different in style, but we find them consistent in amenities. We do try to pick a BW Plus, as it is a bit higher on the scale across the board, and always includes breakfast. Rarely have we been disappointed. Our main complaint is the Pony Soldier does not have an elevator, and with a bad back my husband found it difficult to carrying heavy suitcases up the stairs. I wish there was some way we could be insured a ground floor.

"Best Western in Flagstaff"

4
James C, Portland, United States 08/11/2017

My wife and I had a rather nice stay at the Best Western Pony Soldier Inn & Suites in Flagstaff. All the staff members we encountered were pleasant and professional; our room, while perhaps a bit dated, was pleasant and clean (and everything in the room worked); and the complimentary breakfast (served in a different building from the building where the motel rooms are located) was good for a facility of this type. However, our room was rather small, and access to the room was a bit tricky. Also, while we were not bothered by sounds from the nearby railroad tracks, my wife found the noise from the lobby television somewhat bothersome.

"Visit to Flagstaff"

5
323teda, Spokane, United States 07/11/2017

We were visiting Flagstaff on our return home from a visit to Phoenix. The employees gave us information about the area, as we had never been to Flagstaff. They pointed out good places to eat and directed us so we could get there and back without getting lost.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for writing a review about your experience. I look forward to sharing your review with the team. We sincerely enjoy hosting visitors. You couldn't have picked a better time to enjoy the sights of Flagstaff. Our autumn colors are gorgeous! Please come see us again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western. Happy travels! Best, Scott, GM

"Flag again"

5
kathrynp921, Tucson, Arizona 06/11/2017

This hotel is great for location, rooms are clean and bright and the bed comfortable. Breakfast is okay; but will fill you up! Good for walking to an Italian resturant. Flagstaff is always a great place to visit and explore!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for writing such a positive review! Needless to say, this is exactly what we strive for and I'm so glad to hear that you had such a wonderful stay with us. Fat Olives is popular with guests and I'll make sure the front desk keep recommending them. We appreciate your continued loyalty to our Best Western Pony Soldier and look forward to seeing you again the next time you're in Flagstaff. Until then, best wishes for a lovely autumn season! Best, Scott, GM

"Good visit"

4
User 01/11/2017

I stayed at this facility for one night while traveling through on I-40. The motel is somewhat off of the interstate and is not the most convenient to the interstate. Check in was somewhat slow but acceptable. The room was well outfitted and in good condition. Overall it was comfortable and quiet. I did use the hot tub -- it is somewhat interesting in that it is in a different building across the parking lot and was somewhat open to the air even though it was inside. Breakfast was decent with a good variety and a large seating area but was somewhat inefficient in the order of how it was organized. We also had a dog with us -- there was a decent area for our dog to walk around and be comfortable. Overall it was a good stay.

"I do not know why this property is a Best Western."

1
Robert N, Henderson NV, United States 01/11/2017

It is an older property in a run down neighborhood across from very busy railroad tracks. They had refurbished the rooms very nicely, but the room was tiny. The complimentary breakfast offerings were inedible except for the dry cereal. The fruit wasn't ripe. The eggs were over hard dumped in a pile Ina chafing dish. I could go on and on.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay and feedback. It's always our top priority to deliver exceptional hospitality to our guests so that they always feel welcomed and comfortable and more like they are at a home away from home, and I think that's what sets our Best Western apart from other lodging options out there. While pleased you enjoyed the recent room updates and location, we regret your stay wasn't all you hoped it would be. I think you'll find that most hotels in town were built along historic Route 66. For next time, keep in mind that we offer a variety of room types including suites. Perfect for those that need more room to stretch out! Our front desk is happy to explore all your options, if you plan another visit. Wishing you a happy autumn season! Best, Scott, GM

"Loved the stay here!"

5
rebeccaaO6233LF, Phoenix, Arizona 30/10/2017

Cute cozy hotel, nice clean rooms. The breakfast was delicious. All of the staff treated my family just as that "family". They had an indoor pool. I highly recommend you stay here the next time your in Flagstaff!! Thank you Best Western <3

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are family! Thank you for being our guest and leaving such a glowing review. You really picked one of the most beautiful times of year to visit Flagstaff. I'm glad you stay was all you hoped and more. We look forward to welcoming you back soon! Best, Scott, GM

"Good place to stay"

5
Hershel E, Dewey, AZ, United States 30/10/2017

Centrally located in the Flagstaff, AZ and surrounding areas. Clean, well kept and maintained with a friendly staff. The breakfast was good if one enjoys pre-cooked eggs with the additional items. The cereal and danish were good.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for highlighting cleanliness, ambiance, friendly service and our location. We appreciate the recommendation to those looking for a great place to stay in Flagstaff. Looking forward to next time. Remember, the best rates are found when booking direct! Best, Scott, GM

"Northern Arizona visit"

5
John S, Georgetown, Kentucky 29/10/2017

The Best Western Pony Soldier Inn & Suites, Flagstaff AZ has been an excellent base for visiting northern Arizona attractions. This was our second visit and stay, and both times we have come away more than satisfied. The hotel is superbly located on historic Route 66, and one can easily drive in any direction to national parks, monuments, and other scenic destinations. The facility is clean and well-run, and rooms are spacious.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You couldn't have picked a better time of year to visit. Flagstaff and surrounding areas are just beautiful in autumn! Thanks so much for being our guest. We hope you'll have another opportunity to visit this year. Please let me know if there's anything I can assist with. Wishing you a fantastic season! Best, Scott, GM

"Good Service"

4
Dinolady, Edmonton, Ab 26/10/2017

The front desk staff were pleasant and efficient. I had asked for a room that might be quiet and he made the best choice for us. The rooms are accessed off a small alcove so you don't hear people in the hallway. We did hear the next room coming and going. The room was clean and comfortable. After reading about the firm beds from others I was quite surprised that we found them rather soft. So often the heaters/AC in hotel rooms blow up the curtains but this hotel has put a deflector on the unit so that the room is either warmed or cooled more effectively

"Not happy"

2
Z9880BHrichardh, Aliso Viejo, United States 26/10/2017

The rooms above you have paper thin floors. When a person walks, it sounds like they are coming through the ceiling. Breakfast area is extremely small. The parking spaces are not wide enough for your car.

"stay away"

2
kdjcnp, Tucson 23/10/2017

I was very disappointed in this BW hotel. Pet odor in room, small, dark room, uncomfortable bed, poor quality of breakfast foods. Definitely not up to BW standards. Train noise didn't help but is to be expected in this part of Flagstaff.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for for your feedback. We strive to excel in offering comfortable accommodations, great amenities and warm service and it's a disappointment to learn of your disappointment. When the front desk is notified of room dissatisfaction, we will always work towards finding a solution or an alternate assignment. I'm sorry to weren't able to turn your experience around while you were still on property. Our Best Western scores are always very high but I can understand your particular frustrations. If another visit to Flagstaff is in your future, please let me know. We'll explore all room options, making sure your personal travel needs are taken care of. Thank you again for choosing our hotel and giving us a chance to invite you back. Safe travels until then! Best, Scott, GM

"Comfortable and affordable"

5
Frank M, Albuquerque, United States 21/10/2017

Very nice accommodations in Flagstaff! Clean and comfortable and well staffed. Breakfast included was fresh cooked in a large dining area. Located on main street with easy access to freeway and rail service and local dining.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking the time to review! I'm pleased you've found a hotel you can count on us for comfort and value when visiting Flagstaff. With all our amenities and a team that genuinely cares, you can't find a better. If you ever need assistance with anything, please don't hesitate to reach out to me personally. We look forward to welcoming you again. Best, Scott, GM

"Excellent if sleep isn't really your thing"

4
STEVEN E, PHOENIX 21/10/2017

The hotel is in a great location. Though it's right near railroad tracks, you can hardly hear the trains. Overall, the place is quite nice. Rooms are well-appointed (though ours was missing a "do not disturb" sign which got us interrupted by cleaning staff a couple of times during our 1 night stay). It's clean. Breakfast was better than in other hotels I've been in where a continental breakfast is offered. The beds, though... the mattresses are very firm which made for a very difficult night's sleep. That's the main reason this doesn't get and Excellent rating.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a guest and leaving helpful feedback. We're happy to note high satisfaction with our location and complimentary breakfast. Next, I'm so sorry your sleep was interrupted by the team. I've already asked the housekeeping staff to be more consistent in making sure all rooms have ‘Do not disturb' signs. Best Western does a lot of research on mattress comfort but I completely understand personal preference is what counts. The team will always do their best to make sure you're comfortable We hope you'll choose us again next time you're looking for comfortable accommodations in Flagstaff! Best, Scott, GM

"Breakfast was great and family friendly"

5
User 18/10/2017

The food at breakfast was great. They had bacon, sausages,eggs, pancakes, breads, sweets, yogurts, fresh cut fruit, cereal, hot oatmeal with all the fixings and even glutton free bread options. Our children enjoyed the heated pool and the large hotel rooms.

"Not good"

1
User 17/10/2017

Stains on bathroom door, beds uncomfortable, breakfast was cold coffee was always cold and watered down, floors slanting and tile in bathroom way too slick, almost fell a few times. You hear train every 45 minutes.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. We're sorry for the less than stellar experience at our hotel. It's especially disappointing to know we were unable to work towards a resolution while you were with us. When a guest is unhappy with the room (or room location), our first choice is offer an alternative when occupancy levels allow us to. Regarding trains, it is not a problem for the majority of our guests and the fact is, most of the hotels in town are along the tracks (they run along the Route 66). As a city, we were able to stop the trains from blowing their whistles as they go through. However, in some rooms the rumble can still be heard. If there is anything further you would like to discuss directly that might improve our chances of winning your loyalty, please feel free to reach out to me through the hotel. Thank you for choosing Pony Soldier! Best, Scott, GM

"Super friendly staff"

4
Christopher T, Halifax, Canada 12/10/2017

Essentially a motel... with this in mind (ie., not expecting a 5 star hotel) it is the perfect stop over. The staff are all super friendly and the breakfast is self serve with all a person might want. Great value. Thanks.

"Long weekend"

5
S6075OHthomasb, Grand Canyon 12/10/2017

We had a long weekend and decided to do some traveling, and the last stop was Flagstaff. The Best Western in Flagstaff had a few rooms available at a reasonable price, compared to other franchise hotels.

"Noisey room"

3
N6465NNjohnw, Redding, Ca, United States 11/10/2017

Room was noisey due to some type of equipment on the roof? that came on and off all night long. Sounded like a train coming through the room. We were placed on the second floor as far away from the restaurant and the front desk as possible.

"arizona ,utah parks tour"

4
User 07/10/2017

pony soldier is an older motel clean and well kept .probably a two diamond rating is accurate . It was the closest BW to the airport . We generally try to chose Best Westerns on our vacations. It was a short stay not much more can be said other than it was convenient

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being guests of Pony Soldier Inn & Suites. Glad to hear you mention the hotel is well kept and convenient to the Grand Canyon and Utah parks. We hope the rest of your trip was excellent! Best, Scott, GM

"Met or exceeded our needs"

5
sunhead, milwaukee 06/10/2017

Clean room with a nice staff. Probably most outstanding was the breakfast offered. While I'm not a big fan of hotel breakfast this one was above average in that it was kept very clean, the two ladies working there kept everything stocked and the room was big enough to avoid crowding. As I said I'm not a big hotel breakfast fan, but the coffee was hot, the juice cold (and real) and a lot of choices including fruit, oatmeal, bacon and eggs, pancakes and cereal.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for leaving a five-star review! I'm pleased to know that among the hotel breakfasts you experienced, ours stood out as worth mentioning. The team will be delighted to hear your generous words. We hope to welcome you back next time your travels bring you to beautiful Flagstaff! Best, Scott, GM

"Not As Good As Before"

2
createandcapturelife, Cypress, California 02/10/2017

I previously stayed at this Best Western and liked it. This time, not so much. Staff wasn't as good, hallways reeked of marijuana. When I asked about it I was told they were trying to figure out where it was coming from and had other complaints. Bathroom floor had hair in the corners, shower handles were stripped so the water was really hard to turn on/off and control for shower. Beds were VERY uncomfortable. Dog area is nice. Breakfast was okay. Overall, pretty run down and disappointing.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a loyal guest of our inn and sharing details about your stay, including the nice photo of our pet area. Many apologies for the frustrations you describe in your review. This is very concerning as these are all quite atypical comments regarding our hotel. As our front desk staff told you, we do take guest feedback seriously and are always striving to improve. Typically, we're able to determine the cause of discomfort and find a quick solution. In the rare occasion when a guest is not satisfied with their room, when made aware we can offer an alternate. It is with regret from our end to learn that we were unable to take care of this during your stay. We're investigating the room you stayed in to make immediate repairs. We hope to have the opportunity to turn this around based on your past positive experiences. Please give me a call directly when booking next time so that we can help to personalize your stay overall. Until then, we wish you continued and safe travels. Best, Scott, GM

"Not good for price charged"

2
V670UTstevens, Gilbert, United States 02/10/2017

Not worth the price charged. The room did not smell good, the breakfast needs improving and the room needs to be updated. Several places in the room had damage and needed to be updated. Out of 5 stars, I give it a 2.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your feedback. I'm disappointed to hear you weren't satisfied with the overall value received. While we're looking further into your specific comments, I wanted to take a moment to apologize for any discomfort you experienced. As a result of your review, we're exploring ways we can better respond to guests while here. When the front desk is alerted to room dissatisfaction, the usual protocol is to either make the correction or find an alternate room. Regarding rates, we do take extra care to remain competitive for the area and surrounding events, but this does change with the seasons. One of the best ways to insure the greatest value is to give us a call direct. Our front desk would be happy to act as your concierge and personalize the reservation process, to make sure we cover each of your specific needs while traveling! In the meantime, enjoy the colorful autumn! Best, Scott, GM

"Right on Route 66"

4
paulfA4741UF, San Gabriel, United States 01/10/2017

Convenient location right on Route 66 with restaurants nearby. The Breakfast at the hotel was outstanding with any item you might want, including eggs, potatoes, sausage, all kinds of toast or muffins, choice of cereal, yoghurt, pancakes, etc. etc. Really amazing and lots of seating at tables in a large room.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks! We chose breakfast items to be able to offer a little something for everyone! It is our most complimented upon amenity. We hope you'll visit beautiful flagstaff again soon. Remember, the best rates can be found when booking direct. Safe travels until then! Best, Scott, GM

"BEST VALUE in Flagstaff"

5
tominfairfield, Fairfield, Ohio 29/09/2017

We reserved a King Suite for 3 nights, and, frankly, wished we would have stayed in Flagstaff longer - the room was likely 500 sq ft, well appointed with a partially walled off sleeping area, separate seating, desk, table/chairs area, and 2 full bathrooms. Clean modern, bright, well-equipped, and exceptionally affordable. The indoor heated pool & hot tub were both at appropriate temperatures and the chemical levels were comfortable and nonirritating. The hot and cold breakfast buffet was extensive enough to meet any needs. The staff, from front desk to maintenance to housekeeping were consistently friendly, professional and accommodating. Though located in a slightly depressed area, this oasis remains safe, and is easily accessible to the Rt 66, downtown, and suburban tourist areas and eateries, as well as the highway (I-40). The only peculiarity is that the parking on either side of the building appears to be directional one-way, both sides pointing in in the same direction towards the rear. Unquestionably, this is my "Go To" place in Flagstaff. WiFi is adequate fir streaming.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your generous review! I also saw the other you left and sincerely appreciate it. Sounds like your stay was all you hoped it would be. We look forward to welcoming you back. In the meantime - enjoy the beautiful autumn season! Best, Scott, GM

"A different opinion"

3
miboth, anaheim 28/09/2017

I'm sorry but I just don't share the enthusiasm that some of the other reviewers have posted here. Maybe it was because I had a small room. When I say small I mean after I opened the door within two strides I was up against the window. This is an older hotel and the room showed it. It was small and so was the bathroom. You could barely turn around in it. I hate to sound so negative but for $135 I expect more. I know maybe that is the going rate for a Saturday evening in Flagstaff but I just don't think that is too much to ask. This hotel is right by the train tracks and they run all night so if you do stay here try and get a room on the back side. On a positive note the employees were very friendly and helpful.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Guests choose us because they want a comfy home away from home with great amenities and a kind, welcoming staff. For the area, we are very competitive but with the seasons and events the rates change. The best way to ensure you're getting our best rates we always recommend booking direct. In addition to rooms, we offer spacious suites for those wanting more room to stretch out. Please feel free to give the front desk a call before you make your next reservation so we can personalize your experience from start to finish. In the meantime - enjoy your travels! Best, Scott, GM

"Flagstaff Visit"

4
rjjmjq, Surprise, Arizona 25/09/2017

On my motorcycle for this stay; my 2nd stay here this year. I spent 2 nights here. My room was very large with 2 queen beds. It was similar to a studio apartment in size. The full service breakfast was very good, with just about anything anyone could want. The bed was comfortable, there were plenty of towels, and the wifi service was faster than I expected. The price was reasonable, and overall it was a good stay.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to Best Western Pony Soldier Inn & Suites. We're delighted that your second stay here was a success, including a very nice breakfast and Wi-Fi connections that exceeded expectations. I hope this won't be the last time we'll see you this year. If there is ever anything I can do for you, please don't hesitate to reach out to me through the front desk. Thank you again and enjoy the rest of your autumn travels! Best, Scott, GM

"Overall a great place to rest"

5
Kathleen S, Kirkland, Washington 24/09/2017

Been to a lot of motels, some more expensive and some less expensive, but overall this was a great place to stay. We just dropped in after going to the Grand Canyon for a few days. The staff was very friendly and helpful. We stayed in a 2 queen on the second floor. The room was smallish (would not recommend this size room for 4 people) and a bit unusual as to the layout (closet, bath, toilet & sink all behind a sliding door). The beds were great though, the internet was fast, there were lots of outlets, the TV was wonderful, had a refrigerator, it was clean and they have a free hot breakfast that had extensive choices. Can't ask for much more but the only drawback was there are stairs only, no elevator. In all fairness we were offered a lower floor room but this is a pet friendly motel and the only room had been used for pets, so we declined.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for leaving honest impressions about your recent experience! We're happy Pony Soldier was a welcome destination after your visit to the Grand Canyon. It's our priority to give our guests a comfortable and welcoming reception and it's great to know when we've hit the mark. We hope to see you again and until then-- we wish you safe travels! Best, Scott, GM

"Great Value"

5
Julia J, Laguna Niguel, United States 22/09/2017

I use this hotel when traveling I-40. It's a bit off the freeway but is a GREAT value for the price paid. It's safe, the staff are always friendly and helpful, the rooms are clean and the breakfast is great!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for your loyalty and for taking the time to write such a positive review! I am glad to hear you enjoyed the value received, and we were able to provide the environment that is safe and secure. We look forward to welcoming you again the next time you are in the area, and remember that the most competitive rates are always found when booking directly with the Best Western Pony Soldier Flagstaff! Best, Scott, GM

"Pleasantly overwhelmed"

5
X5600WWrichardh, East Northport, United States 22/09/2017

Outstanding service and exceptional staff. One of the best breakfast areas. Hot items were varied during the week alternating between selections. There was also a pancake maker that was much easier and quicker to use then the traditional waffle makers in most hotels. No matter who you passed in the hotel the staff would always great you with a good morning or afternoon.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay! I'm pleased to hear that overall you enjoyed your stay with us and a guest favorite--our free breakfast, which is always a hit! So nice to hear you also felt cared for by the team. We always hire those with a talent for genuine caring! Please come see us again the next time you are in Flagstaff and until then-- happy travels! Best, Scott, GM

"For the price I paid and the room assigned to me, motel 6 had them beat."

1
V1443WUrobertr, Kissimmee 16/09/2017

I was in transit moving with my dog from Florida to Las Vegas and made a reservation with Best Western inn at Flagstaff Arizona which was my last rest stop.Stayed most of my overnights with motel 6, not bad for the price. Was hoping to make my last stop somewhat more luxurious than the others and the room that was given to me I could not believe my eyes. Hard floors,small bathroom,loose plumbing in the bath tub,popcorn walls and curtains stained.That room has never been remodeled and charging customers over $130.00 per night.Too tired to look for another place. Called customer service center and complained about the conditions of the room and was given a $20.00 credit.Whooptidoo ! Mentioned to the clerk before leaving, " Motel 6 has you beat "

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Pony Soldier as the stopover for you and your furry family member. Our rates do fluctuate throughout the year. We're very competitive with comparable properties in the Flagstaff area, but we do offer traditional rooms as well as suites for those that need more room to stretch out. This allows us to accommodate different types of travelers. For the best rates anytime of year, be sure to book direct. Please feel free to call so we can make sure to reserve a room that matches your needs and budget. Good luck with your new life in Las Vegas! Best, Scott, GM

"Pet rooms"

4
User 15/09/2017

I would like to see tile floors in pet rooms, easier to keep clean and the smell down. Room was ok but had trouble getting them into the room to service in a good time. We took our puppy with us and asked to have the room serviced while we were out and returned at 1:30 pm and was not done yet.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the suggestions for how we can make your next stay better. I'll review these with the team. We're always looking for ways we can make the stay effortless and convenient. Looking forward to next time! Best, Scott, GM

"Smallest room ever!"

1
User 14/09/2017

Placed on the second floor, in the rear of the hotel with no elevators, in the smallest room ever! Lap pool only. Breakfast next door in a different building, glad the weather was chilly, but decent. Paid an arm and leg for the room in comparison to others in the area.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're sorry your room size fell below expectations! Always let us know if for any reason you are not happy with your room assignment. Many times, depending on occupancy levels, we can find an alternate. If given the chance, we are able to solve most concerns. Glad the breakfast was a bright spot. If you decide to give us another try, be sure to call direct for the best rates and reservation service. Safe travels until then! Best, Scott, GM

"Great Hotel located on Route 66 in Flagstaff"

4
X1586BEkateg, Grand Canyon, United States 12/09/2017

Great hotel to stop over as you continue with your road trip or journey to the Grand Canyon.. Nice Staff and services. Needs to be updated in some areas but overal a great place to stay. I would recommend it for family. The suites have 2 full bathrooms which is great

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! Road trippers are always welcome here at Pony Soldier! We're very convenient to the Grand Canyon and recommend guests take Hwy 89 to Cameron. You'll pass the Sunset Crater and the option to stop at Wupakti National Monument. Glad to know the team was warm and responsive. We hope you'll stop here again next time you visit the area. Safe travels until then! Best, Scott, GM

"Worst night ever"

1
plumbchris, Santa Maria Cal 05/09/2017

I had a very bad experience this stay of our trip We chose this facility for two reasons we needed a pet friendly lodge , Also I needed a spa because of my knee I just four months ago had surgery and the spa help extremely to ease the pain after driving as I do. We were not able to use the spa or the pool because of a large group of young adults and kids were having what appeared a party in the pool area was full and very noisy! The next morning there was a stack of pizza boxes three feet tall and lots of beer cans . Next we had ants in the bathroom area and had to clean them out to use the sink. next we were awakened by by the person above us dragging something across the floor several time for at least 30min. In the morning we had to leave early to drive back to California and found no management any where at 6:00 AM . All in all this was the worst stay ever for me in my 63 years and would never return to this facility ever.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the feedback. Please accept our sincere apologies for any inconveniences that you had to endure while with us. This must have been very frustrating. There was a group staying here, which caused heavier use of our facilities. We are taking all of your concerns very seriously and we assure you that these issues will be addressed and properly taken care of to ensure a better environment for our future guests. If your travels bring you to Flagstaff again, please call me direct if you would be willing to give us another chance to win your loyalty. Thank you and safe travels! Best, Scott, GM

"Fantastic Staff"

5
Dadto7, Cottonwood, Arizona 02/09/2017

My wife and daughter's were on a quick trip to Flagstaff. A tire blowout 5mi from Flagstaff derailed their plans. Since repairs weren't possible until the following day I set them up at Best Western for the night. The staff were awesome!!! They did everything they could to make a bad day into a wonderful experience. I couldn't be happier.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We're glad we could help turn things around for your family! Thank you for choosing our Best Western. The team will be happy to hear everything turned out right and the experience was wonderful. We hope you'll have another opportunity to stay. Safe travels! Best, Scott, GM

"Very Satisfied"

5
duaneh626, Mira Loma, CA 01/09/2017

We've stayed at the Pony Soldier several times in the past. It's even nicer now with the remodel complete. The staff was great, the breakfast is good and the coffee is excellent!!! We were in the area this time checking on bldg. permits to start our "getaway" cabin. Great place. We'll stay there again...

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. Glad to hear you enjoyed our recent upgrades as much as we have and that staying with us worked out so well. Your loyalty is appreciated! We look forward to seeing you again the next time you're in the area! Please don't hesitate to let me know if there is ever anything I can assist with. Best, Scott, GM

"Great Pet Area-Invisible BW new signage"

4
azsonnie, Scottsdale, Arizona, USA 01/09/2017

Obviously remodeled outside and in the rooms. The Pet Area has a fire hydrant to add humor to your human experience in the grassy area off the parking lot. A fence would have added the Off-Leash privilege--adjacent to the parking lot was not safe for freedom. The new Best Western sign is almost invisible! Imagine how the white background will disappear when Flagstaff has snow..Poor decision by their corporate to change the signage nationwide.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Glad to hear you enjoyed your stay - and your furry family member enjoyed our pet area. Dogs really do like it out there! Next time, feel free to ask the front desk about local spots you can go for off-leash fun. They can also recommend restaurants that allow dogs on the patio. We look forward to welcoming you back! Best, Scott, GM

"Great home away from home"

5
U4295QFrobinl, United States 01/09/2017

Excellent friendly staff. Great rooms. Easy parking in front of room. Good breakfast. Good internet access. In room fridge, microwave and coffee maker. Clean bathroom. Pet friendly. 2 swimming pool. Good location to interstate.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to leave us a recommendation! From a warm and friendly welcome to easy parking and excellent amenities, it sure sounds like the Pony Soldier was the perfect choice for you. We're happy to know you've made us your home away from home in Flagstaff! Best, Scott, GM

"Upbeat reviewer usually/ not on this one :("

3
SteveSBrickUSA, BrickUSA 31/08/2017

I was not happy here. The hotel is near railroad tracks that have frequent freight trains pass by. The freight trains travel very fast and for safety reasons the whistle is blown long and loud. Appropriate but annoying. The rooms are smallish. The front desk staff member would not give me a room in the "quiet zone" even though I checked in around 4:30PM. He "pushed" a first floor room not far from the lobby on me even though I asked more than once to be on the 2nd floor and away from the RR tracks....I gave in and took it. The breakfast was fine but you have to leave the building where your room is and walk across the parking lot to a separate A-Frame Bldg.......it's not a long walk. If the weather is fine then it's no big deal. The tv in our room didn't work at first 'cause the cable box had fallen behind the dresser. A staff member deduced that and all was well. So...up to you if you stay at BW Pony Soldier Inn....I'm giving all the other hotels on my vacation good reviews. Out of the 5 hotels we stayed at, this is my only negative review.

"Nice hotel on Route 66"

4
Happily-Retired4344, Redlands, California 23/08/2017

We came from visiting the Grand Canyon and stopped for the night at this hotel. It is an older facility, but nicely kept and updated. The reception was friendly, and our room was nice and clean. We had a King suite on the second floor, (there is no elevator) and it was comfortable and roomy. There was a nice breakfast the next morning at the adjacent restaurant. Flagstaff is an interesting, historic town, and we enjoyed our stay.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We do take a lot of pride in keeping our property clean and fresh. Thank you for mentioning how comfortable you felt in the room, and how welcome you felt by the team. Sounds like breakfast was a nice way to start your day too! We hope you'll consider our hotel your go-to place whenever travel brings you to Flagstaff. In the meantime - happy travels! Best, Scott, GM

"Nice BW!! "

5
janrU6903QH, Luverne, Minnesota 23/08/2017

We choose a queen standard and it was great for 1 night. Comfy beds, clean and nice decor. Hair dryer wasn't working but they had a loner in the office. Fabulous breakfast room!! Good snacks at from desk! Thx BW

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
You are welcome. Thank you for being our valued guests and leaving a recommendation. We never tire of hearing people enjoyed the breakfast! We hope the rest of your trip was as successful as your stay at Pony Soldier Inn & Suites! Best, Scott, GM

"good location for northern Arizona sightseeing"

5
Alan B, Hamilton 22/08/2017

We stayed here to visit the Grand Canyon (a scenic hour and half drive) before heading to Sedona. The staff were helpful and we had an extra large room with a pull out couch. It is on the east side of Flagstaff and is close to a busy railroad - we were in the front room so we did hear the trains at night but it was alright when the windows were closed.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for making Pony Soldier your home base while exploring the Grand Canyon. Like you, most guests aren't bothered by the train. And kids love it actually! I'm pleased your room configuration was comfortable. We look forward to your next stay. In the meantime - safe travels! Best, Scott, GM

"Convenient Best Western Location on the way to Grand Canyon"

4
Sue S, Silver Spring, Maryland 21/08/2017

The hotel is conveniently situation on Route 66 and closed to shopping/sightseeing areas. The staff was very efficient and knowledgeable to assist all customers. The room is clean and the wifi-internet is great!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for leaving such a positive review! It's great hearing that everything from our convenient location to the complimentary Wi-Fi was great. Our team will be delighted you mentioned their service as well. We don't just work here, we live here too. We're looking forward to welcoming you back. Remember, the best rates can always be found when booking direct. Happy summer travels! Best, Scott, GM

"An Oldie but Goodie"

4
Jroset, Chandler, Arizona 21/08/2017

Deciding to get out of the 105 Arizona heat my husband and I drove three hours north to Flagstaff to spend a couple days, where it was 30 degrees cooler. I had made reservations for the night at the Best Western Pony Soldier Inn where we'd stayed a couple times in the past, the first time in the late 1990's. Pony Soldier is located on the old Route 66 in Flagstaff and a little removed (only a few minutes drive) from the downtown area and Flagstaff is a good home base before visiting the Grand Canyon. Since our last visit the hotel lobby and rooms have been renovated. Being Gold BW members we were upgraded to a room with two comfy queen beds; there was a small fridge with freezer section but no microwave (no big deal for just an overnight stay). What used to be a Chinese or Mexican restaurant next door years ago is now the new breakfast room for Best Western; it is nicely decorated and plenty of room with tables and a long counter for seating; the complimentary full breakfast consisted of sausage patties, scrambled eggs, potatoes, oatmeal (in a big pot, not instant) with all the fixings, bagels, bread and small Danish, pancake machine, and cold cereals, plenty to choose from and enough to get you going for the day's plans. This is an older part of Flagstaff and properties are close together and the hotel itself is not as large as some of the other BW hotels we've been too, the rooms may be a little smaller also, but very clean and the lady at the reception desk was very nice and helpful. For an early dinner, we walked down Route 66 (busy road) only 1/4 mile to the Crown Railroad Cafe which has a very extensive menu, very generous portions for reasonable prices, a good place for families (no alcoholic beverages), and kids would love it as there is a train (all German made I understand) that goes around the track along the ceiling; there are also two little train engine rides for kids to ride (Thomas the engine) like you would see outside grocery stores. Things to do around Flagstaff you ask? Grand Canyon is just under a 2 hr drive, Meteor Crater going East on I-40, Walnut Canyon, Lowell Observatory, Arizona Snowbowl (ski in winter, chair ride in summer), lots of hiking trails, 2 or 3 microbreweries and other pubs downtown. All in all, a nice getaway to escape the heat in the summer!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
What an elegant review! Thanks so much for recommending Best Western Pony Soldier to those looking for great accommodations along Route 66. Sounds like your stay was all you hoped! You were smart to take time to getaway from the heat! Please don't hesitate to reach out to me if I can ever be of assistance during a future visit. We look forward to welcoming you back! Best, Scott, GM

"Don't stay here ever!!!"

1
jerryz251, phoenix, United States 17/08/2017

charged more than I was quoted when I made my reservation for a stay I didn't stay due to family emergency. avoid like the plague . I stand By every word of this. Has soured me on Best western hotels in general. Even though I've stayed in them on nine different cities this year.

"Excellent hotel to stay"

5
User 16/08/2017

Overall had a great experience here at this BW hotel. Staff was wonderful, room was clean and nice, breakfast was the usual Best Western good quality. The location was good being right on route 40/66 so it was easy to get around town and to other tourist type of destinations.

"Nice clean place to stay"

5
Dave I, Scottsdale, Arizona 14/08/2017

We enjoyed our weekend in Flagstaff, staying at the Pony Soldier Inn. They did a great job both accommodating our need for a clean, scent-free room (we get migraines), as well as a room that was good for our cat. Everything was in working order, and the room was clean and comfortable. There were a lot of options at breakfast compared to similar hotels in this price range.

"Good place to stay"

5
A7406BQdeborahh, Monroe, United States 14/08/2017

Great hotel in an accessible location. With a well trained staff, who are thoroughly trained in company policy. Great rooms, well maintained hotel complex--very neat and tidy. Great breakfast bar, lots of fruit, yogurt, cereals, eggs, sausage, juices, coffee, tea, milks, and breads with a caring staff member who was tasked with maintaining the quality and quantity of food..

"Very friendly staff"

5
lindatZ5389UW, Spokane Valley, Washington 12/08/2017

Recommend this place for families as staff is helpful in directing you to restaurants, etc. We came in two different times without reservations and found a room. Facilities are fine. Pool is fun for kids and protected from the elements.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! We know that people are our greatest asset. I'm proud to hear that both times you visited, our welcoming hospitality stood out. The team doesn't just work here, we live in Flagstaff too. Glad the kids enjoyed the pool. We look forward to your next stay. In the meantime - enjoy the rest of your summer! Best, Scott, GM

"Best Western on Route "66""

5
TravelBearsCA, Palm Desert, California 10/08/2017

Wanted to stay the night on Route "66" with modern convenience. This Best Western was extremely nice, breakfast better than most and had it's own separate building from hotel. Upgraded my room without asking due to my BW Rewards status. Thank you Best Western

"BW"

4
Thomas O, Duluth, United States 06/08/2017

it was good and typical BW experience. could've been better if it was cheaper. Breakfast was great, and staffs were very kind. Internet speed was average. ice machines were in working order. Overall, it can be recommended for those who are looking for a cheaper place to stay for Grand Canyon.

"Very nice"

4
User 03/08/2017

Clean. Rooms very small. Outstanding breakfast. Pool. No laundry facilities but laundromat is a half mile away. Refrigerator in room but no microwave. Outlets next to each nightstand. Bathroom so small you barely can turn around. No grab bar in tub. Free internet and pet friendly. Right on Route 66. Easy to get to and to get around. Staff helpful and friendly.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for giving Pony Soldier a great rating. It takes time to write reviews and we always appreciate the feedback. It sounds like cleanliness, breakfast, room amenities and service were highlights. We do have a microwave in the lobby for guest use, sorry if that wasn't made clear to you! We hope you'll stay again the next time you're traveling the Mother Road. Enjoy the rest of your summer! Best, Scott, GM

"Wouldn't stay here again just because of the smell"

3
kathrynking8, Chicago, Illinois 03/08/2017

The hotel looked nice and the staff was friendly; however, our King Bed Suite had an unpleasant musty odor (it smelled musty or that of the smell of a dog or sweat. Also the carpet and sleeper sofa were outdated, dingy and possibly if those were replaced, the odor would disappear. Otherwise, the room was comfortable pretty, had 2 bathrooms and everything else was nice. The smell, however, was the only reason we would not stay there again. ALSO, this was the most expensive hotel we stayed in out of 14 hotels on our road trip. the cost was $229 whereas our other hotels were between $95 and $146 ...also King Bed Suties.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. We appreciate your feedback both complimentary and constructive. I've passed your comments onto our housekeeping team to correct. If you return again, give us a call direct so we can personalize your reservations. We'll be able to explore all our room types and make sure you're getting the best rates we offer. Our rates are competitive year round with area hotels but fluctuate with the seasons. In the meantime, enjoy the rest of your summer travels! Best, Scott, GM

"Best Room for our Family"

4
angieo800, Dublin, United States 02/08/2017

We stayed at this hotel when traveling from NM to CA, because we wanted to spend a day at the Grand Canyon. We were pleasantly surprised by the SIZE of our room. When we called to see if we could do early check-in, the staff member said "Oh, you guys have the HUGE room". She was not lying! This room was probably half the size of our home, with 2 Queen beds, and King bed in a separate room, an L-shaped couch with a coffee table, a desk and a dresser. The only complaint I have about the room itself is that the toilet was probably better suited for my 3 year old, 7 year old and 10 year old kids. It was SO low to the ground, and having bad knees, that made it difficult on my husband and me. Speaknig of bad knees, it was also difficult for us to have to use the stairs to bring up all of our luggage for our family of 6, and then take it back down again when we checked out. There is no elevator, and I think that would be a HUGE improvement for the hotel. Breakfast was tasty and filling. The only other complaint I have about the hotel is that their pool is SO TINY. It was basically a lap pool, and my kids were super disappointed in the size.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for bringing your family to Pony Soldier! I'm always thankful to hear details of my guest's stay. It's like having an extra set of eyes on the hotel. Glad you felt more than comfortable in the Family Suite. While we don't have an elevator, the team is always ready to help with luggage. Feel free to ask next time! They really will always go above and beyond to make our guest's happy. Our location is very popular year round and like you found, super convenient to visit the Grand Canyon. We hope you'll visit again soon! Best, Scott, GM

"Large CLEAN Rooms!"

4
Robert M, Glendale, United States 02/08/2017

Nice place to stay if in Flagstaff. On Famous Route 66. Clean and comfortable rooms. Plenty of pillows (4 per Bed!) all amenities are in new condition, as is carpets, drapes. I would stay here again. Eating places are close by.

""BEST" Western"

5
User 01/08/2017

A great experience. The staff was always so cheerful and helpful. The hotel is kept in great condition. We loved that the breakfast was more than just a few oranges and toast, it helped to offset the cost of our trip. We didn't try the pool but it looked clean. We will definitely return.

"Hice hotel, beautiful location "

4
Farida C, Albuquerque, New Mexico, United States 26/07/2017

The hotel was confortable with a decent breakfast and very nice staff. I don' t think they have enough sockets for charging cell phones but there is one in the breakfast room ( which is large) and there is one in the lobby.

"gREAT PLACE TO STAY IF YOU VISIT Arizona"

5
Christine T, Kirkland, Canada 26/07/2017

This hotel is a good pick if you visit Arizona and the Grand Canyon. Beautiful breakfast area, clean hotel although there is no laundrymat, which was a problem for us. Beds were really comfortable and the pillows just right. Pool is outside and has a weird cover on top but it is clean. I would recommend this place to anybody.

"Comfortable stay. Friendly and Helpful staff"

5
Al N, Phoenix, Arizona 25/07/2017

Upon check in I discovered that I had fouled up my reservation. Without being asked the young lady assisting me, Jessica, assured me that she would take care of the problem and did so promptly. I was tired after a long drive and irritated at myself for botching things up, but her kind, caring and professional manner as well as her smile put me at ease. She's to be commended. The room was clean, comfortable and everything was in good working order. The breakfast was good and the staff there was vigilant in keeping the place clean.

"Uograde made stay especially nice."

5
Thankful-desertite, Boulder City, NV 24/07/2017

Had 2-room suite - made staying in after long drive very pleasurable. Walked to small Italian restaurant nearby. Appreciated coffee 24/7 & newspaper. Quiet & clean. Thick towels. Need grab bar in bathtub area. Will stay again when driving thru.

"neat map in lobby"

4
s3production, Whittier, California 24/07/2017

B/W is the place is to stay and once again they meet my needs thank you glad we checked in when we did because the rains came right after that they have a couple of maps in the lobby show all the visitors from around the world thanks again

""Surprise Surprise""

4
User 19/07/2017

Driving to this place I was a little worried. Older area around some really old Motels. Priced better then some others. Not right downtown but good location off main Rd (route 66) Lobby was super clean and helped right away. Wifi worked as is should. Room was clean and free of weird smells. Sorry, no elevator but is only two stories and has luggage carts. Given instructions to the pool,spa and breakfast area. We stayed two nights and nothing let us down. Pools clean and spa felt great after hiking all day. Breakfast was VERY surprising. All the regular continental breakfast stuff PLUS eggs, potatoes,sausage, bacon one morning and sausage the next. I will defiantly stay here again if we're in the area.

"Do not stay at this place."

2
User 19/07/2017

Its a great place if you are deaf or like hearing trains while your trying to sleep. and if you ask the manager to help you she will tell you its the norm from Flagstaff to Winslow. She had no heart and did not care to help at all.

"Enjoyable stay"

5
523paulettek, El Cajon California 19/07/2017

Stayed at this location for one night. The service at check in was quick and efficient. The room was clean and the bed was comfortable. Breakfast was good and plenty to eat. Express check out was efficient and saved time.

"Pony Soldier, Flagstaff,AZ"

5
Donald W, Huntington Beach, United States 18/07/2017

Enjoyed this centrally located hotel in Northern AZ. Close to all the of places of interest we wanted to visit without out the extreme heat of Phoenix area. Makes a great home base for travelers. This location provides a friendly, attentive staff with clean, comfortable, reasonably priced rooms. Great breakfast food selections that varied daily. Hot foods were rotated regularly to maintain freshness. Large variety of food to satisfy any appetite. Always kept clean with ample setting.

"Clear, Comfortable and Pet Friendly"

5
AZBD, Phoenix, Arizona 17/07/2017

Great place to stay for families and anyone with pets. Extremely well laid out and accommodating for travelers with well-behaved pets. Breakfast included with the room charge was amazing. Accommodates the healthiest appetites.

"Best Western Pony Soldier Inn - July 2017"

5
brucepQ6507KP, Los Lunas, United States 13/07/2017

We always enjoy our stay at the Best Western Pony Soldier Inn and Suites. Reception always does their best to accommodate guests needs upon arrival and during your stay. Once again, our stay and experience was great on the weekend of July 4th 2017.

"Business meetings in Flagstaff"

5
Simon R, Pinetop-Lakeside, Arizona 12/07/2017

Great Location and service! Love the room and breakfast. The beds were very comfortable and we did enjoy the Jacuzzi at night, it did feel great! We were close to our meetings places and close to downtown Flagstaff. We will be back again!

"Nice place, lacking a couple of amenities but I'd stay here again."

3
User 12/07/2017

Let me start by saying, I would definitely stay here again. It's in a pretty good location, a little outside of downtown but you can easily drive down there and if your going to any of the National Monuments east of town like Brown's Canyon or Sunset Crater (which I highly recommend) your really close. The breakfast was good and well maintained and there was lots of room to sit down which you don't always find. Staff were very friendly and nice. The suite we were in was big and I really like that. The cons, they don't have a fitness center which is a bummer to me. They don't have an elevator, which is a big deal if you are on the second floor and don't like, or cannot handle stairs, and the pool is kinda small. They do have a nice jacuzzi but the pool is tiny. I will be staying here again when we come back at Thanksgiving.

"Excellent breakfast!"

5
ellenzosborn, Chinle, Arizona 11/07/2017

One of the nicest breakfast spreads. Also the indoor pool and spa is a treat. Always like to stay here when traveling with grandkids. Staff is always friendly and efficient. This is an older building that has been updated.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
The joys of traveling often include a shared experience with children. Often, the most fun can be had with one's grandchildren! We are so pleased to hear your positive feedback. Good food, kind employees, and prompt service tend to iron out most potentials for discomfort. We are thankful to know that everything went so--swimmingly--well for your family. Best, Scott, GM

"Great hotel, great location"

5
John B, Gilbert, United States 11/07/2017

I had booked this hotel for the last night of a 4 day motorcycle ride. The room was clean, comfortable and had a refrigerator. The bed was great and the air conditioner was very effective and relatively quiet. The location was perfect, walking distance to restaurants and an iconic music roadhouse, the Museum Club. The staff suggested I park my motorcycle under the canopy as rain was expected. Staff was friendly and competent.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thanks for taking time to leave this descriptive review. You've described just the kind of comfortable and helpfulness we strive to offer all our guests. I'm glad you chose us for the close of your ride and it was a success. We hope this won't be your last visit, though! Best, Scott, GM

"Train noise disturbing"

3
Steve L, Temple City, CA, United States 06/07/2017

Train tracks near hotel with train engine noise quite loud throughout night. We did finally fall asleep, but no one at the desk could help. The service otherwise is good. The bed is good. The breakfast was better than most with a large dining area. The selection of items in the breakfast room were good. Usual scrambled eggs, ham, toast or English muffins. Good coffee and canned juices, frozen fruit, a bit soggy. Fresh fruit, included apples and bananas. Also there were apples in the lobby throughout the day as well as tea and coffee available throughout the day and iced water. Best Western is a good chain. We stayed at two on our trip, one in Alamosa CO and the second in Flagstaff, AZ. The second was slightly nicer, though there were the trains. In fact, there were a sting of motels along the train tracks. I would advize people to make sure the motels are away from tracks. You will sleep better. The staff at both motels were courteous and friendly. We had the first booking at Alamosa booked for the wrong night by the customer service phone number. She mistakenly gave us a wrong date. Fortunately we arrived early and there was another room available, but our booking was the day before, so we had to plead to get our money returned for the booking mistake. Hopefully, what the company said is true that they will reimburse us. Happy trails.

"I would recommend this hotel."

3
Lorelay M, Los Angeles, California 05/07/2017

It was ok I would say. Go back, yes it is a friendly place. They need a little face lift, it would give a new image to the hotel. It is a good place for a family with kids. We really enjoyed our trip and the hotel was part of it.

"Family rode trip"

3
Grannymum1_13, New Boston, Michigan 03/07/2017

This was an older hotel that we picked because of its location on the old Route 66. It was a nice stay for our needs but could use some improvements for overall quality. I would still recommend it for the value.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending the Best Western Pony Soldier Inn & Suites! Our location along old Route 66 is perfect for those traveling along the ‘Mother Road' as well as those heading to the Grand Canyon. Enjoy the rest of your road trip! Best, Scott, GM

"So-so accommodations"

3
richardcP7825NF, Green Valley, Arizona, United States 03/07/2017

The facility is old and somewhat dated. Our room was comfortable and clean. Breakfast was what one expects at Best Western facilities. We've stayed here a number of times. It seems to me that the cost is rather high for the overall quality of the place.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your loyalty to our Best Western! It sounds like you've enjoyed pleasant experiences in the past as well as recently. We're sharply competitive with rates compared to area hotels, but that can fluctuate with the season. Remember to book directly with to get the best rates. Feel free to contact me if I can be of assistance. Safe travels! Best, Scott, GM

"Hidden Gem"

4
User 02/07/2017

We just stayed overnight. This hotel is a gem of a place. Nice and clean. Rooms had a Japanese feel with the sliding bathroom door. They have a lovely breakfast area in a separate building, so take your coat to breakfast as that short walk can be quite chilly. All staff were wonderfully helpful and friendly. I marked 'service' lower as they did not have a laundry facility onsite. After 20 days travelling around America, getting in the car and finding the local laundry was not doing it for me.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the good descriptions of the hotel and complimentary breakfast we offer. I'm so pleased you experienced the comfort and friendly service we're known for! We hope to welcome you again soon! Best, Scott, GM

"A great Hotel"

4
LanzaroteCruiser, lanzarote 27/06/2017

We had a great stay here at this hotel, attempted to walk to the old town got about 3/4 of the way there but in the intense heat we gave up and walked back, had a few hours between the indoor pool and hot tub then got ready and went up the road to a local bar that used to be the taxidermists place, what a find they often have country and western singers playing but we were a day early and only had 1 night here, wish we had stayed for another night at least. The complimentary breakfast was very good and enough choice.

"Great Value"

5
Zoomie70, Las Vegas 27/06/2017

The service was excellent, rooms clean, prices reasonable and excellent breakfast. This place is very customer oriented and work hard to make sure you are happy with the services and amenities. Easy access to the interstate. This is a great value for the highway traveler.

"Good value for location"

4
Andrew G, Phoenix, Arizona 26/06/2017

Staff very friendly and location very convenient (center of town) close to stores and restaurants. Hotel and rooms were for the most part fairly clean and tidy. Breakfast was available in house which was very convenient and welcoming!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for choosing Best Western Pony Soldier as your home away from home in Flagstaff! It's always helpful hearing the way our location on the eastside works out. We are also right on the way to the Grand Canyon. I recommend this side over Williams because it's more dramatic, plus there is the option of stopping at Wuptakti National Monument. We look forward to seeing you again the next time your travels bring you to Flagstaff, and in the meantime-- happy travels! Best, Scott, GM

"Clean and Comfy"

5
tlcaz1, Tucson, Arizona 24/06/2017

I booked a queen bed and was upgraded to 2 queen beds. The room was clean, comfy, and the air-conditioner worked like a charm! The bed was very comfortable with many pillows! Everyone I dealt with from booking the room, checking into the room, and staff met in the hallway were personable, friendly, and cheerful! This is a wonderful place to stay along with free Wi-Fi!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your recent stay with us! Our staff really does go the extra mile to insure that each of our guests that walk through the front door feel welcome and we try our best to meet each individual traveler's needs with a smile! I appreciate you letting me know the A/C and Wi-Fi were great. Your comfort is our priority! Please come see us again the next time you are in Flagstaff, and we wish you continued and safe travels this summer! Best, Scott, GM

"Best Western Pony Soldier, Flagstaff"

5
H3365ZLgeorgeh, Oceanside, CA, United States 23/06/2017

We always stay at the Pony Soldier when passing through Flagstaff. The breakfast is quite good. It is conveniently located close to the freeway. There are several good restaurants close to the motel. A free USA today and a local paper is a nice touch.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for being a loyal guest of our hotel! I'm happy you enjoy the complimentary breakfast and newspaper - nice things to wake up to! We look forward to seeing you again soon, and remember that the best rates are always found when booking directly with Best Western Pony Soldier Inn & Suites of Flagstaff! Best, Scott, GM

"A very comfortable stay"

4
Angie M, Los Angeles, United States 22/06/2017

We were traveling with our grand daughter and specifically chose this hotel because it has a suite with 2 bathrooms. This is extremely helpful for our teenager's privacy. The room was comfortable and clean. We also enjoyed the pool on this warm evening. The staff was very friendly. Overall a nice stay.

"Great stay! Awesome breakfast!"

5
204stefanies, PEORIA, United States 21/06/2017

This hotel offers comfortable beds an awesome breakfast selection and very convenient location. Many people talked about the train that you hear in Flagstaff, but no problem at this hotel. I slept like a baby. :)

"Flagstaff Pony Soldier Inn"

5
User 21/06/2017

Very nice clean hotel. No issues or problems at all. Amazing breakfast bar. The room was very clean and inviting. Bathroom is a little small, but it was perfect for just the 2 of us. Outlets by both sides of the bed made it very easy to charge phones without crazy searching for the hidden outlets. Overall, a very nice place to stay.

"Great Stay"

5
H2887HQdianav, United States 16/06/2017

The staff was very friendly. Every employee we encountered greeted us with a friendly smile and hello. One male employee even held doors for us and carried a heavy ice chest down the stairs. The room was very clean. The only issue we had was how small the bathroom was. There wasn't much room in it. The toilet and bath tub filled up the space and there wasn't much space to move. (The sink is outside the room where the toilet and bath are.) You can tell by the size of the bathroom that the building is older. At least it was very clean.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. It sounds like you have an overall great experience. We treat our guests like we would want on vacation and I'm glad to hear you felt that kind of care. We hope you'll have another chance to visit again this summer. If so, just call so we can explore all room configurations with you. In the meantime - happy travels! Best, Scott, GM

"Suite"

5
Eden M, Eagar, United States 15/06/2017

We stayed in a suite on this last stay and every thing was very clean. As an employee of a Best Western who has done housekeeping I was very please with the cleanliness of the room. Everything was great!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Thanks so much for giving us your seasoned approval. We sincerely enjoyed having you as a guest. Next time you visit, ask for me so I can thank you for the great comments in person! Best, Scott, GM

"Very clean rooms but wifi terrible"

4
TerryS681, Arnprior, Canada 14/06/2017

The only thing that I can complain about with regard to this hotel is the poor wifi. My room was very clean and comfortable. The bed was just perfect and the pillows were nice and soft. Michaela at the front desk is very good at her job. She was friendly and welcomed me a loyalty member. She also made my reservation for me for a Grand Canyon tour. If you don't need wifi this is the hotel for you.

"Well rested in Flagstaff, AZ"

5
N5553XEjays, Santa Fe, United States 13/06/2017

After a 13-day rafting trip on the Colorado River in the Grand Canyon, this hotel was a wonderful respite for getting cleaned up and some rest. We recommend it. It is located close to downtown where we enjoyed the shops and restaurants.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wow! Sounds like you were on an amazing trip. Thanks for making us a part of it. I know how much a warm shower and comfortable bed can be after a long journey - and glad you received both at our Best Western. We sincerely appreciate the recommendation to those traveling to Flagstaff! Best, Scott, GM

"Great place to stay!"

5
GunnerNate, Los Angeles, California 12/06/2017

We stayed here 2 nights. All the staff we encountered were friendly and curtious! The room was a king bed with a queen pullout! It had 2 tv's and 2 full bathrooms. A welcome treat for a family of 6! Very clean and resently remodeled. The complimentary breakfast was one of the best we have every experienced! We were on the west side of the building, which in the afternoon, you can feel the heat through the closed curtains. For that reason, we will ask to stay on the east side next time! All in all, we liked our stay here!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
We sincerely enjoyed having you as guests! Thank you for spending two nights with us. I'm so pleased to read your descriptions of our suite and one of the best complimentary breakfasts you've experienced. That kind of feedback let's us know we're on the right track for excellent hospitality. Next time your travels bring you to Flagstaff, we hope you'll stay again! Best, Scott, GM

"Glad we only stayed one night"

3
Lupe C, Pinole, United States 11/06/2017

We were on our way back from Mississippi and were very tired. If we had known there was one up the road in Williams, AZ, we probably would have stayed there instead. But, we were tired and needed some sleep. Our room (and I'm sure all the other rooms) were configured very poorly. The lobby was nice, with lots of seating. Go figure.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Pony Soldier for your one night. Flagstaff is a good resting spot and we're right off the highway. I'm sorry to hear though, the room configuration didn't suit your preferences. If we had known, perhaps we could have looked for an alternate style room. For next time, please keep in mind that we do offer larger suites for those that need a little more room. If your plans call for another visit, please feel free to call me directly so that I can make sure your reservation process is personalized. I'm confident we can turn this around and get you onto a great hotel experience. In the meantime, happy travels! Best, Scott, GM

"Great Nights Sleep"

5
morganb441, Columbia, Missouri 08/06/2017

Was able to get a great nights sleep despite the BNSF trains across Route 66, one of my best nights of rest, breakfast selection was real good. Hotel room was in great shape, bed was great. Lobby was very nice as well as staff.

"Good value"

5
User 06/06/2017

Flagstaff hotels are rather pricey on a summer weekend. This one was reasonably priced. I was concerned about being so close to the railroad tracks. Like most lodging, this is on Route 66, with the tracks right across the street. While the trains could be heard, it was not a problem. A room near the back of the building will be farthest from the tracks. Breakfast had a wide variety, and included fresh fruit and yogurt. It's an older building but clean.

"Decent place to stay"

4
User 06/06/2017

Clean rooms and nice staff. I have stayed in nicer Hotels but this was priced decent and the location was awesome. They didnt know how to give HOG members any discount. Si If you ride a Harley there make sure you know your own discount code. Otherwise decent over all

"Awesome"

5
cristianpT4571GN, Avondale, Arizona 06/06/2017

Breakfast was good! Anyone who loves to eat a full meal go here because this breakfast was unbelievable never would of thought a Best Western would make so much food with such great quality. Rooms are nice

"Best Western Pony Soldier"

2
lonnyb931, Buckley, United States 04/06/2017

The room was very tiny and crowded. There was no microwave in the room. Room was overpriced. We changed hotels the next day. The internet was slow and kept disconnecting. Not up to Best Western standards.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It's disappointing to hear we didn't live up to expectations with regards to your room size and Wi-Fi. Thank you for bringing the connection issue to my attention so I can investigate further. Regarding rates, we are very competitive with area hotels. I'm sure you know rates change with the seasons though, and depending on what's going on in the area. In addition, we offer several different room configurations including suites of you need more room to stretch out. We'd be happy to assist you with future reservations while providing the best rates we offer. Best, Scott, GM

"Great comfort"

4
toddd384, Plains, Montana 01/06/2017

Very comfortable bed and pillows. Clean rooms. Much nicer than I'd expected. First time staying in a Best Western: pleasantly surprised. Staff was very helpful. Train across the street is loud, ask for room on back side of building.

"Great breakfast and pool "

4
MomfromAZ, Phoenix, Arizona 30/05/2017

Reasonable price. Great breakfast and fun in their covered pool! If you can, ask for second floor. Our room was on the first floor and we could only see parked cars from our window. Would definitely recommend!

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for making sure you included what a great value our Best Western is in your recommendation. We sincerely appreciated having you as a guest and hope you'll visit again this year. Enjoy your travels! Best, Scott, GM

"Vacation"

5
C8381TVgaryd, Carson City, Nv, United States 30/05/2017

Our group came to Flagstaff, Arizona to see the Grand Canyon. Your staff at the Pony Soldier Best Western made that trip even greater. Each of that staff that I came in contact with was friendly, ready to assist, had a smile, and were very knowledgeable. The breakfast was simply great. You could tell that the kitchen staff took pride in what they presented and want our stay to be nice. They succeeded. Thank you

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Sounds like a fun trip! Thank you for the generous review with highlights of our location, complimentary breakfast and friendly service. Based on our own experiences when we travel, we know how important it is to be surrounded by sincere and friendly people when on vacation. Therefore, we choose people that are genuinely caring and kind. I hope you enjoyed the Grand Canyon. It's amazing! Did you know that Wupakti National Monument and Sedona are also excellent day trips from us? We're in the center of many beautiful sites. I hope you'll plan another visit here. In the meantime - safe travels! Best, Scott, GM

"Awesome vacation"

5
laurielf2017, Spokane Valley, Washington 29/05/2017

Awesome. Temp of room cool. Great in this heat. Quite, beds comfy, no outside noises. Size of room great for family stay. Can't wait for next trip. Will recommend for friends and family. Very clean rooms.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Glad to hear you were cool and comfortable at our Best Western. Thank you for letting others know you felt your stay worthy of recommending to those looking for great accommodations. Feel free to give me a call direct if there is ever anything I can assist with. We look forward to welcoming you again! Best, Scott, GM

"Good experience"

5
John C, St. Louis 26/05/2017

Great location between Grand Canyon and Sedona and right on route 66. Nice area for dogs to walk. Nice large breakfast room with different food items. Loved the pancakes and fruit on the breakfast bar.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for being our guest and taking time to share your highlights. We know that furry friends need to be with family and we always welcome wags! I'll pass your compliments to our breakfast team - it's still the most important meal of the day. We hope you'll return again soon! Best, Scott, GM

"great stay with wonderful staff"

5
alphawolfie, oklahoma 25/05/2017

We booked this hotel knowing that it would be full - college seniors graduating. But the room we were given was delightful. It was a two room suite with two bathrooms, making it great for us both to get ready at the same time. Everything in the room worked and there were plenty of amenities provided. The breakfast is hot with numerous items to select from including pancakes and yogurt. Breakfast was crowded as there were two tour buses there but seating is good and the food is plentiful. I highly recommend this hotel.

"Dated, dreary but clean"

3
Ted J, Phoenix, Arizona 24/05/2017

The rooms are little better than the budget chains: no door between bedroom and bathroom, old, saggy mattresses, minimal soap and cosmetics. But the rooms are clean, the internet works, and the full breakfast better than average with nice fruit, as well as bacon and poached eggs.

"Booked through Costco for Convenience & Savings"

4
X4941IJdonnak, Valencia, United States 22/05/2017

This hotel is fine for a one night stay. Breakfast room is in the pool building across from the hotel. Breakfast was fine and just as expected. Good location if entering the Grand Canyon from the east side, which is much better than the drive from Williams, AZ. Request a lower room if stairs are a problem. No elevator. Tons of trains across from hotel all through the night. May be troublesome to light sleepers.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for your recent stay. We're happy to hear that your experience matched expectations for location, breakfast and value. Next time your travels bring you to Flagstaff, we look forward to welcoming you. Enjoy the season! Best, Scott, GM

"satisfactory stay"

4
User 20/05/2017

Good choice if you need to be in the area and this meets your budget. As noted elsewhere, an older hotel but well maintained. Not a "destination" (long drive to Canyon and other local attractions) but a good option while on route. Would stay again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for recommending Pony Soldier. We're a great spot for those passing through Flagstaff and also those here to see our beautiful Northern Arizona sights. You'd be surprised by how many people would rather just day trip to the Grand Canyon and Sedona while staying in a larger town with more to offer. We happy to note you considered your stay a great value and look forward to welcoming you again! Best, Scott, GM

"Second Stay"

5
Jack C, Tallahassee, Florida 20/05/2017

Stayed here before and new this was a good place to stay. Not expensive. Rooms a tad small, but who's staying in their room all day. Great breakfast is part of the package rate. Fast checkin. Friendly staff.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks! We're always delighted to hear from our valued loyal guests and I'm happy you experienced our signature friendly service. Please don't hesitate to look into our suites next time if you want a little more space to stretch out. You can call us direct or search our website. Remember, the best rates can always be found when booking direct. Happy travels! Best, Scott, GM

"GREAT PLACE TO STAY IN FLAGSTAFF"

5
707clayg, Lomita, California 16/05/2017

What a nice stay at an older Best Western. Looking at some not so good reviews on the net I almost did not book at the Pony Soldier, I am glad that I stuck with Best Western. It is located on Old Route 66 on the east side of town and was easy to find. The motel has been around for a while but has been recently upgraded and the decor inside and out are quite nice. The check in process was quick and they have a quick checkout that actually works as envisioned, good job. The staff was cheerful and efficient when we arrived and had upgraded our room so we had a bit more room. Every room had a newspaper in front of their door in the morning. The pool and breakfast area are in a separate building. The pool area looked very nice and relaxing. The breakfast area was fantastic with plenty of tables. The food selection was the best I have seen at any of the free breakfast motels we have stayed at (any brand). They had the eggs, sausage, potatoes, biscuits and gravy and a pancake machine. They had three bins of cut up fruit combinations and half grapefruit along with all the cereals, muffins, bagels and breads. This was on a Saturday morning and the motel was full so I don't know if this is typical but like I said this was the best breakfast and we stay at about 12-16 motels a year that offer free hot breakfast. The rooms all open to an inside hallway. The room had a sliding door to the bathroom which gave more room around the bed. We had a nice desk, cabinet with refrigerator and microwave and a great overstuffed chair. The room had several USB charging ports is several locations which is very covenant. The bed was comfortable and the room was very clean. The Wi-Fi speed was good and free. I like that the room has recycling containers. They also have dispensers on the shower wall for soaps rather than the little bottles, nice addition. We will defiantly stay at the Pony Soldier when we stop in Flagstaff again.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. I'm happy you were pleasantly surprised despite what some other reviewers have said-- often many take time to detail an atypical experience, but not always for the typical satisfying ones. It sounds like you enjoyed our recent upgrades as much as we have and that the in-room amenities and complimentary breakfast worked out well. We really appreciate the support and recommendations. The team is really dedicated to genuine caring and I'm glad this shines through the property and procedures. We look forward to welcoming you again! Best, Scott, GM

"Exelent"

4
Ladislav R, Yellowknife, Canada 15/05/2017

Very nice hotel , friendly staff , good location. We are traveling often and try to stay at best western hotels . We always get good service and really good breakfast selection. I will recommend to my friends .

"2 Nights Stay"

4
User 12/05/2017

I have been in Best Western in Buffalo, San Francisco, Sacramento, Reno and Truckee. I have never encountered any problem with my stay. Though this is my first time that I have extended my stay. My first time to request to stay on the same room to save time moving my stuff to the new room. They have assisted me with pleasure and was able to get the same room. The room was so nice and clean. I would definitely come back here and will also recommend Best Western Pony Soldier Inn.

sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It's such an honor to hear from a seasoned Best Western member. Thank you for recommending the Pony Soldier Inn & Suites for those seeking a clean and welcoming hospitality experience. I'm so pleased to know that our team came through in offering the ‘effortless comfort' we strive for. We hope your travels will bring you back through! Best, Scott, GM

"Ms lonni Stubblefield"