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Old and worn and horrible in room carpet. Had to wear flip flops to keep feet off the floor.
Dear Eddie, Your feedback is appreciated, and we're truly sorry your stay left you feeling disappointed. A clean and comfortable room should never be in question, so we're grateful you brought this to our attention, as it helps us identify where our accommodations need more attention and improvement. Thank you for taking the time to share your thoughts, and we appreciate the opportunity to do better.
Great staff, clean rooms and enjoyed the restaurant that is part of the hotel.
Dear Sharon, Thank you for the kind words! We're pleased you enjoyed our on-site restaurant and our high standards of service and cleanliness. Our team looks forward to welcoming you back for another peaceful stay at Best Western Fairmont!
I hated the fact that there was no microwave even though the main page on website lists microwaves in rooms. Does not list that only available in select rooms as we later found out. Also major construction going on was not mentioned and we were rudely woken up early after driving for over 8 hours the day before.
Thank you for sharing your feedback. We're sorry to hear certain aspects of your stay didn't meet expectations and appreciate you bringing these concerns to our attention as we work to improve the guest experience.
Booked hotel whilst on a road trip. Room a little dark as it faced the pool. Old fashioned decor. Restaurant on site. Reception is updated but our room wasn't. Ok for a basic stay
Dear Valued Guest, Thank you for choosing to stay with us during your road trip, and for taking the time to share your thoughtful feedback with us. We're glad to hear you found your stay comfortable overall, and we truly appreciate your comments regarding the room. We're sorry to hear that the lighting and décor did not meet your expectations, particularly in the pool-facing rooms. Guest comfort is very important to us, and we will certainly take your feedback into account as we explore options to improve lighting and enhance the ambiance in those areas. While we're pleased to hear the stay met your basic needs, our goal is always to provide a stay that exceeds expectations. We hope to have the opportunity to welcome you back in the future and offer an experience that's even more enjoyable. Thank you again for your feedback, and please don't hesitate to reach out to us directly if there's anything we can do to assist with future reservations. Yours in hospitality, Izzy M Guest Services Manager
I needed a place to stay for an event locally. I was unfamiliar with the area as I was coming in from the East Coast. The Best Western had a restaurant and a pool as well as a weight room, so that's why I picked that hotel. Let me first say that my room was spotless and in great shape. The beds were extremely comfortable! I ate at the restaurant several times, and although they don't always serve breakfast, that was OK because there is a Perkins restaurant outside of the hotel (they share the same parking lot!) I can't say enough about the staff. The staff at the front desk of the hotel were so helpful and pleasant. I was here for five days so I got to know them pretty well. The staff at the restaurant were also helpful and incredibly friendly. The hotel was filled with information on all things local as well as books on Minnesota and South Dakota.It was easy access off the highway and definitely within my budget. I highly recommend this hotel!
Dear Reeny, Thank you so much for taking the time to share your wonderful review — we are absolutely thrilled to hear that you had such a great experience with us! We're truly honored you chose to stay with us, especially while traveling from the East Coast and visiting a new area. It's fantastic to hear that not only our location, but amenities and services all contributed to a comfortable and enjoyable stay! Additionally, we're so happy you found the room spotless, the beds comfortable, and that you enjoyed every dining experience in the Green Mill! We take great pride in providing warm, attentive service, and it's incredibly rewarding to know that our efforts made such a positive impression throughout your entire stay! Your recommendation means so much to us, and we sincerely thank you for sharing it. We hope to have the chance to welcome you back the next time you're in the area—and if there's ever anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again! Yours in hospitality, Izzy M Guest Services Manager
The front reception area is nicely updated...but not the rooms. The carpet was worn (I wore socks), and as we opened the door to our room the air was stale, smelled of garlic. After 15 minutes of running the air conditioner, the pungent smell of the room improved. When we checked in, we were told "breakfast from 6 to 9:30." But we what we were not told was that "you pay." Websites for breakfast indicated a "nominal fee," but I don't consider $8 for 2 eggs, coffee and toast "nominal." Reasonable, maybe, but not nominal! So--buyer beware! This hotel is in need of a refresh, and needs to be upfront with customers.
Dear Cheryl, Thank you for taking the time to share your feedback. We truly appreciate you choosing to stay with us and are sorry to hear that your recent experience did not meet expectations. Please accept our sincere apologies for the inconveniences you encountered during your stay. We regret that the condition of your room and the overall atmosphere fell short of what you had anticipated. Your comments regarding the carpet and room odor are concerning, and we understand how these factors could have impacted your comfort. We also apologize for the confusion surrounding our breakfast offering. We strive to be as clear and transparent as possible, and I'm sorry to hear that the information provided at check-in and online did not align with your expectations. Your feedback regarding the pricing and value is noted. Rest assured, all of your comments will be shared with our management team for further review as we continue working to improve our property and overall guest experience. Thank you again for your honest feedback. We hope you might consider giving us another opportunity in the future to provide a much more exceptional stay that we are known for. Yours in hospitality, Izzy M Guest Services Manager
The beds were very comfortable, and the Hot Tub was nice and hot (although they did not have a sign to keep kids 12 and under out of the Hot Tub). Everything was very inviting. Food was very good. Plenty of room for our pet to get exercise as well as for me to walk around.
Dear Regina, Thank you so much for taking the time to share your review, and for your kind rating of 4 out of 5 stars. We are truly grateful for your feedback and thrilled to hear that you thoroughly enjoyed your stay with us at Best Western Fairmont. It's especially rewarding to know that you found our beds to be very comfortable, the hot tub relaxing, and our property inviting overall. We're also happy to hear you enjoyed your dining experience in the Green Mill and that there was ample space for both you and your pet to stretch your legs and feel right at home. Providing a welcoming and comfortable environment for all of our guests, including the four-legged ones, is very important to us. Regarding your note about the spa safety signage, thank you for bringing this to our attention. We do have posted signs for both the pool and spa areas outlining safety rules, including age-related guidelines. That said, I truly appreciate your feedback and will be sharing your comments with our management team for their review to ensure everything is as clear and effective as it should be. Once again, thank you so much for your thoughtful and valuable review. We're so pleased you had an amazing stay and we hope to welcome you back again soon for another relaxing and enjoyable visit! Please feel free to reach out to us at any time, if we can assist you in any way. Yours in hospitality, Izzy M Guest Services
The bed was comfortable, the room was very clean, and it was very quiet. The internet can be slow and there is no free breakfast but overall a good place to stay. Front desk clerks were friendly. Overall we were satisfied with our stay. Thank you!
Dear Michelle, Thank you so much for choosing to stay with us and for taking the time to share your valuable feedback. We are especially thrilled to receive your kind words regarding our staff and the cleanliness of our rooms. It's incredibly rewarding to know that you were satisfied with your stay and that our team made such a positive impact—we truly appreciate your recognition! That said, I would like to sincerely apologize for the inconvenience you experienced with the slow Wi-Fi, as well as the disappointment regarding the lack of a complimentary breakfast. Your feedback is extremely important to us, and I will be sure to share your comments with our management team so we can address these areas and continue to improve. Should you need anything in the future, please don't hesitate to reach out. We're always here to help! Thank you again for your fantastic review and kind comments! It was our pleasure to have hosted you, and we hope to have the pleasure of welcoming you back for another exceptional experience soon! Yours in hospitality, Izzy M Guest Services Manager
I had read some negative reviews (along with positive ones) so I was a little worried about what I would find here. My Best Western experience along the I-90 corridor from MT thru Mn hasn't been good. All the front desk personnel were friendly and professional. Our double queen room was clean and nicely decorated and quiet. We were on the second floor and there was a chlorine smell from the pool but it wasn't overwhelming. The rooms were pricey compared to other Best Westerns but were definitely worth the price. There was a convention there so the prices were probably higher than normal but still good. There is an elevator and room entrances are inside. Some people complained about the lack of free breakfast but most free ones aren't that great and you can buy breakfast at the restaurant that is attached to the BW.
Dear Laurie, Thank you so much for choosing to stay with us and for taking the time to share your experience! Your feedback truly means the world to us, as it reflects our mission to provide exceptional service to every guest. We're also thrilled to hear that we were a highlight during your travels, and we couldn't be more excited to know that you're already thinking of returning! Should there be anything we can do to make your next visit even more memorable, please don't hesitate to reach out. We're here to ensure you have an outstanding stay every time! Thank you again for the fantastic review! We can't wait to welcome you back soon for another exceptional experience! Yours in hospitality, Izzy M Guest Services Manager
This Hotel is the Hotel to stay at! They put the C in Customer Service! The staff is amazing! They were able to get my family checked in a little early so we could make it to family wedding pictures on time! And helped us with directions to BlueEarth! So thankful for this! The hotel is super clean and fresh! The rooms are fantastic! Wifi worked perfect! The pool was exceptional, being heated got me in the pool -which is typically a difficult task if it is cold however the 8 ft pool was just right for my family and I! Such a great vacation, with fun times spent with family! The Green Mill's food was out of this world! And they took the time to get to know us! Btw, Not a crumb left on any of our plates, and we are a big family! Great times, great place, exceptional staff!!! They were helpful, knowledgeable, warm and welcoming! We are excited to go back to stay! <3
Thank you for choosing to stay with us at Best Western Fairmont and for taking the time to share your feedback. We truly appreciate your perfect 10 out of 10 rating and are thrilled to hear that you had an outstanding stay with us. Our top priority is to provide exceptional service and create memorable experiences, and we are grateful to know that we achieved that for your whole family. We're especially excited to hear that you'll be coming back! It's always our pleasure to host you, and we sincerely appreciate your kind words about our service and amenities. I will be sure to share your comments with our entire staff; they will be delighted to hear your feedback. If there's any way we can make your next stay even more enjoyable, please don't hesitate to reach out, as your satisfaction is very important to us. Thank you once again for your wonderful comments and incredible rating. We look forward to welcoming you back for another exceptional stay in the future! Yours in hospitality, Izzy Munsch Guest Services Manager
We came for a family wedding, the pool area is great. Tons of space for the entire family. WIFI wasn't the greatest. The bar area is fun, didn't stay open late enough for us. LOL. The staff was very polite and helpful. All in All, good stay. We usually stay at this facility when we are in town.
Thank you for choosing Best Western Fairmont and for taking the time to share your feedback. We truly appreciate your kind words and are thrilled to hear that you had a wonderful stay with us! Providing exceptional service and creating memorable experiences is our top priority, and we are grateful to know that we exceeded your expectations. I have noted your comment regarding our Wi-Fi service and will be sure to share it with our maintenance team to ensure we address this issue promptly. If there's anything we can do to enhance your next stay, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional experience in the future! Yours in hospitality, Izzy Munsch Guest Services Manager
We have stayed at 5 Best Western Hotels in the past month and around 90 hotels this year. This is the first BW that did not have a complimentary breakfast. The Internet kept dropping and would not allow streaming of videos. We bought breakfast at the in-house restaurant and the bacon was cooked within an inch of its life and the plate was mostly hash browns. The coffee was weak and expensive. We got the impression that the hotel doesn't have to work hard for guests, so doesn't work hard. It was also the most expensive nightly rate we have paid in weeks of travelling across the USA, for a small room. The sheets on the bed were too small (the fitted sheet was half way down the mattress), the pillows weren't propped up nicely and the bedspreads hung unevenly. Very minor issues, but as this was more expensive by almost double than what he had paid the previous two nights, we were expecting more.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western Fairmont. We genuinely appreciate your insights, as we take all guest comments very seriously. I would like to extend my sincerest apologies for the inconveniences you encountered. I'm truly sorry that our breakfast experience did not meet your expectations, and that your dining experience at Green Mill was less than exceptional. We strive to offer a variety of delicious options, and I regret that we fell short during your visit. Additionally, I apologize for the issues you faced with the internet service. I have informed our IT manager, and we are currently working to resolve these problems as quickly as possible. I also understand your concerns regarding our room rates and the condition of your room upon arrival. We aim to offer competitive pricing while ensuring that all our rooms are in pristine condition. It's clear we fell short in this regard, and I'm sincerely apologize for this. I have alerted our housekeeping team to address the issue immediately. Once again, I am truly sorry for the issues you experienced. Our top priority is to provide exceptional service, and we did not meet that standard during your stay. I would love the opportunity to discuss your experience further and find a solution that works best for you. If you are willing, please reach out to us at (507-238-4771) or by emailing me at [email protected]. We are committed to making this right. Please know that all your comments will be shared with our management team to help us make the necessary improvements. Thank you once again for taking the time to share your valuable feedback. We hope to have the chance to welcome you back for the exceptional stay you deserve. Yours in hospitality, Izzy Munsch Guest Services Manager
Great restaurant experience (awesome staff and food). And lots of fun at the pool. Great place for a family. Staff was very responsive and kind and the common areas were useful in accommodating our extended family get together. Also, I've been to wedding receptions there, and the venue is great for that!
Dear Justin, Thank you for choosing to stay with us at Best Western Fairmont and for taking the time to share your experience. We truly appreciate your feedback, as it is essential for us to maintain our high standards and continually improve our services. I am delighted to hear that you enjoyed your stay, as reflected by your perfect 5 out of 5 rating. We are thrilled that you appreciated our pool area, the Green Mill restaurant, and found our staff to be attentive and kind. It is incredibly rewarding to know that our commitment to exceptional service met and exceeded your expectations. If there is anything we can do to enhance your next stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another amazing stay! Yours in hospitality, Izzy Munsch Guest Services Manager Best Western Fairmont
This hotel is fine. Nothing fancy. Front desk service was great however this hotel advised upon check in that they do not clean rooms every day. In the 3rd day, we asked them to clean and the best they could do is provide clean towels. Just be aware if you book this property.
Dear Guest, Thank you for choosing Best Western Fairmont and for taking the time to share your experience with us. We truly appreciate your feedback and are grateful for your kind words about our front desk staff! We sincerely apologize that our housekeeping services did not meet your expectations. At Best Western Fairmont, we strive to provide an exceptional and comfortable experience from arrival to departure, and I am genuinely sorry that we fell short in this instance. If there is any way we can make this right, please do not hesitate to reach out to us directly. We would love the opportunity to address your concerns and ensure a more satisfying experience during your next stay. Thank you once again for sharing your feedback. We hope to have the pleasure of welcoming you back in the future and providing you with a more exceptional stay. Yours in hospitality, Izzy Munsch Guest Services Manager
Hotel lobby and hallways are updated and refreshing. The room was fine (renovated) other than the carpet. In the room we were in, the carpet was disgusting and needs replaced. Ample parking. Front desk staff are especially friendly. Free coffee in the morning in the lobby. There is a restaurant on site but we didn't use it. There is a Walmart, Hyvee and Fareway grocery within short driving distance. The bedding linen was super soft and comfortable and appeared clean.
Dear Guest, Thank you for choosing to stay with us at Best Western Fairmont and for sharing your experience. We sincerely appreciate your kind words about our staff and property. Providing exceptional service and comfortable accommodations is our top priority, so we are thrilled to hear that we met your expectations during your stay. However, we are disheartened to learn about the issue with the carpet in your room. Please accept our sincere apologies as this does not align with the high standards we strive for. Your satisfaction is incredibly important to us, and we would love the opportunity to make this right for you. Please feel free to contact us directly at (507-238-4771) so we can discuss how best to address the situation and find the best resolution for you. Your feedback is invaluable as it helps us improve our services and facilities for all our guests. Thank you once again for taking the time to share your experience with us. We hope to have the opportunity to welcome you back and provide you with a more exceptional stay. Yours in hospitality, Izzy Munsch Guest Services Manager Best Western Fairmont
worse best western hotel location. the room we got is very dirty and stink. we left right away. we didnt stay. we asked for refund and we stayed to different hotel for the night. bed has hair. the tv is so filty and has finger print everywhere and room was dusty.
Dear Irene Stanley, Thank you for being a loyal Best Western Rewards member. We sincerely apologize for your unacceptable experience at our Best Western Fairmont location. We are deeply sorry for the inconvenience and disappointment you encountered. We understand the importance of having a clean and comfortable room, and we regret that we failed to meet your expectations. Please know that we take your feedback seriously and will be addressing these issues with our housekeeping and maintenance teams to ensure this does not happen again. As a gesture of our sincere apologies, we have deposited 28,000 Best Western Reward points into your account so you can book a free night stay at any Best Western hotel. We hope this will help restore your faith in our hotel. Thank you for bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you back to a better experience in the future. Yours in hospitality, Jennifer Goodman Assistant General Manager Best Western Fairmont
Another wonderful stay at the Best Western Fairmont. Check in was smooth, the room was immaculate! The pool temperature is nice and warm with plenty of room for lots of guests. The attached restaurant/bat has great food options to dine in or room service!
Dear Gretchen, Thank you for choosing to stay with us at Best Western Fairmont and for taking the time to share your wonderful experience! We are delighted to hear that your stay exceeded your expectations and that you enjoyed our pool area and Green Mill. It brings us immense joy to know that your check-in process was seamless and that you were able to fully enjoy your time with us. Your kind words truly mean a lot to us and serve as a great source of motivation for our team. We appreciate your valuable feedback and are thrilled to hear that you had such a positive experience. We are constantly striving to improve, and your insights help us in this endeavor. We hope to have the pleasure of welcoming you back soon for another amazing stay. Please don't hesitate to reach out if there is anything we can assist you with in the meantime. Yours in hospitality, Izzy Munsch Guest Services Manager Best Western Fairmont
One of very few properties I have stayed at (a dozen or more per year for 10 years) that had the temperatures of both the spa and pool were just right!!
Thank you so much for taking the time to share your wonderful experience with us on Trip Advisor! We are absolutely thrilled to hear that you found both the spa and pool temperatures to be just right during your stay. It's always our goal to ensure our guests feel comfortable and relaxed, and we're delighted that we hit the mark for you. Your kind words mean the world to us, especially coming from a seasoned traveler like yourself. We genuinely appreciate your glowing review and your perfect score of 5 out of 5! It's guests like you who make what we do so rewarding. We can't wait to welcome you back to the Best Western Fairmont for another exceptional stay. Until then, safe travels and warm regards! Yours in hospitality, Jennifer G Fairmont AGM
This hotel was great! Front desk staff was amazing. Very friendly and willing to help with anything I needed. If we are in Fairmont again, this is the hotel I would choose. Awesome to have the Green Mill attached and McDonalds and Taco Bell very close.
Thank you for the 5- STAR review of our hotel and restaurant. We look forward to seeing you again in the future.
Common areas were nice and room seemed nice until I saw the trash in the corner and pile of trash against wall by night stand. Makes you wonder if the room was cleaned at all. Also the toilet doesn't flush properly.
Thank you for taking the time to review the Best Western Fairmont, MN. We're truly sorry to hear about your recent experience at our hotel. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This falls far below the standards we strive to maintain. Rest assured; we've addressed this with our housekeeping team to prevent any recurrence. Additionally, we apologize for the inconvenience with the toilet. Our maintenance team has been notified to resolve this promptly. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust during any future visits. Yours in hospitality, Fairmont AGM
The staff was lovely and very helpful. Our room location was perfect and close enough to the door to the parking lot that wrangling two littles was not a problem. The pull out couch for the littles was very easy to set up and the bedding was readily available. My only complaint would be that I wish the lighting in the entry to the room or in the bathroom was a bit brighter so getting makeup on for holiday dinner was a bit easier.
Thank you for your positive feedback! Our team takes great pride in the services we provide, so we are very happy to hear you enjoyed your experience. I have shared your comments about the lighting with our maintenance and housekeeping teams so that we can continue to provide the best service possible. We look forward to seeing you again in the future.
Very good location and the stay was uneventful which is always good when traveling. Stayed here before when it was a Holiday Inn, it has definitely improved over time. Room was clean and comfortable. Highly recommend if passing through Fairmont, MN
Thank you for your 5-STAR review of our hotel. We are so pleased to hear that your stays with us keep getting better and better. We take great pride in our hotel and the services we provide. Thank you again for your feedback and we look forward to seeing you again in the future.
2nd stay in last 6 mo. The 1st the ac didn't work. This time there was many black bugs in the room & a half eaten dog treat under the bed. No maid service during our stay. No problem with that on a holiday but we stayed 3 nights. 3rd stay in 2 years and this hotel seems to be going downhill more every time. Best Western used to be one of my favorites but I am super disappointed in this hotel now & not sure that I will stay again.
We appreciate you taking the time to share your recent experiences at Best Western Fairmont. We extend our sincerest apologies for the challenges you faced during your stays, and we deeply regret any inconvenience caused. Your loyalty as a returning guest means a great deal to us, and we are disheartened to learn that your recent visits did not meet our usual high standards. Your feedback is invaluable, and we want you to know that we are taking immediate action to address the issues you raised. We apologize for the maintenance issues during your first stay and the cleanliness concerns in your recent visit. Our teams are working diligently to ensure a thorough inspection of each room to prevent any recurrence. Regarding the change in stayover service, we understand the impact this may have had on your comfort. We've adjusted our stayover service schedule to occur every other day, aiming to enhance the overall guest experience with more thorough cleaning during each service. To further express our commitment to your satisfaction, we are refunding 50 percent of your stay cost. We believe this gesture reflects our dedication to making amends and regaining your trust. A receipt reflecting the refund has been emailed to the email on your most recent reservation. Thank you for your continued loyalty to Best Western. We hope to have the opportunity to welcome you back, exceed your expectations, and demonstrate the improvements we are making. Yours in hospitality, Jennifer G
There is no breakfast offer at this location and you have to go to the attached restaurant to get your own breakfast, The room and hallway smells, had to open the window to air out the room. Microwave is not available in the room except in the common area at the hotel store. With the price they charge this location is not a fair value Hotel
The staff is friendly, the room is clean and the bed was very comfortable. The Green Mill Cafe on the property has a great food selection. Unfortunately they dont have a free breakfast offered. Overall I do recommend.
After searching for miles, this BW was the first we found with vacancy and the room set up we needed. Our king, beauty rest mattress was the BEST bed we've slept in during our last 17 day trip across the US. The pillows were perfect, the room was spotless and smelled so good. The shower didn't have the best pressure, but the BW shampoo and lotion smelled amazing. Upon walking in the lobby, it smelled fresh and clean. We were greeted by Brooke, who also helped answer our questions over the phone. She was one of the best motel employees I've ever met. She was friendly, quick, hospitable, & knew her town and BW front to back. It was our first time in Minnesota & Fairmont, the bacon capital, and our trip couldn't have been better anywhere else. The motel hosted a s'more roasting on the patio (BACON SMORES!) & will continue those throughout the summer every Wednesday night 6:30-8:30. We spent time in the heated pool and jacuzzi, which was perfect. The pool temperature was warmer than the hot springs we visited in South Dakota! The jacuzzi was a little too hot for kiddos, but great for the adults. We enjoyed the game area upstairs with view of the pool. My toddler twins and their brother loves the foozball table and giant connect four board. It was so nice to unwind in there. The last morning, we enjoyed the complimentary coffee in the lobby. Again, the best we've had on our 2+ week across country. I can't recommend this BW enough.
Perfect family hotel! Clean rooms & building, perfect pool & youth lounge area. Attached to awesome bar & restaurant. Shout out to Lyn & Jenna at the front desk for going above & beyond to accommodate my families needs when our car broke down after we checked out. You are forever our Minnesota hero's. In addition, shout out to the amazing Morgan in the bar/restaurant and all the other staff we met throughout our stay. Five stars for this location!
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
Excellent hotel, nothing to complain about. Friendly front desk staff . Room was very very clean and bed was very comfortable. Convenient as it was right off the freeway. Pleasant restaurant attached with friendly, competent wait staff. Bar type food, but good.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Yours in hospitality, Fairmont AGM
Old school Holiday Inn with pool, full restaurant and bar. The facility layout is a little dated but maintained well. The rooms are regularly updated with new beds and decor. A few years ago they installed an elevator, so getting luggage up to the second floor isn't such a hassle. The bar and restaurant (Green Mill) are nice. Lots of locals use these so they don't have the typical lonely feel of hotel amenities. The room rates are pretty high, but typical for the area. Convenient to I-90, but 1-2 miles from downtown Fairmont businesses. Staff is friendly and helpful.
Thank you for taking the time to share your experience with us. Our team was happy to read it and look forward to your next visit.
overpriced for what you get, beds were uncomfortable, found dirty masks and loose change by bed, very noisy at pool side til around 11:30, made it hard to get a 4 yr old to sleep! they tried overcharging for the room other than what i was quoted, restaurant was over priced for mediocre food! waitress very unattentive, brought our salad and appetizers , walked away didnt come back for awhile so we had to find our own silverware! no breakfast was a joke! beds were too high for a little one so i asked for a rollaway bed, got charged extra for it, ridiculous!!! hot tub in pool area had a dirty bottom (floor) grose!
Hi thoma95, I'm glad you choose our hotel for your visit to Fairmont. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the pricing, bed, cleanliness, sound insulation, waitress, breakfast, and pools. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein D Case Manager IHGService
The room reeked of mildew and cigarette smoke even though the hotel is non smoking. The carpets were dark and looked old, unsure of how clean they were. The front desk was very helpful and let us test out several different rooms to make sure the smell was ok. Got a room close to the pool. Chlorine smell is better than cigarette smell. The beds were comfy and sheets looked very clean. All in all, would not recommend.
Hello I3431ZDrebeccac, Thank you for your recent stay and for taking the time to write us a review. We always strive to provide our guests with the best experiences and I'm sorry for the letdown with the cleanliness of the first room allocated to you. I'm glad that our staff was able to move you to another room more acceptable. It's nice to know you're pleased with the service provided by our staff and that you found the comfort of the bedding to your liking. I have made the hotel management aware of your comments as a reference for the necessary improvements needed. We appreciate you sharing your comments and we hope you choose us again should your future travels bring you back to the area! Many thanks, Jonathan A Case Manager IHGService
Ok if you can tolerate dogs! The minute We stepped foot in our room all you smelt was dog urine. It was so strong. Especially in front of the door. Definitely would not stay here again. Normally I would have made them give us a new room but because of the whole Covid thing I wasn't sure if they where social distancing between guest rooms or having rooms sit empty certain amount of days between guest arriving so I decided it was better to suck it up & warn others with allergies & non pet owners about this!!!
Hi trenary, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the smell in your room. I understand your dismay, and I am sorry. This is not the dependable value that we wanted to provide our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. Thanks again, and I still hope you would give us another chance in the future. Mike F. Case Manager IHGService
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