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Best Western Hotel El Cid, Ensenada

3.5/5  - basé sur 211 notations.
Avenida Lopez Mateos #993, 22800, Ensenada, Mexico - See map

The Best Western El Cid, is centrally located, overlooking the Ensenada Bay and awaits you in the traditional Mediterranean style. Executive Junior suites and Jacuzzi® suites, king and queen size beds are available. All rooms are different from each other having been named for each Mexican City and each has a small display of the particular Artisan Ware that is made in the cities. The El Cid Night Club and Restaurant is among the very finest in town, featuring "Los Guajiros" Cuban Band. Join us at the Best Western El Cid! Our attentive multilingual and professional staff will do everything possible to make your vacation or business travel a success. All rooms offer upscale facilities and a variety of amenities, such as wet bar and refrigerator. No elevator provided, luggage assistance 24 hours. Enjoy your stay.

Best Western

Hotel El Cid

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Nightclub
    Nightclub
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Guest reviews

In partnership with tripadvisor fr
based on 211 guest reviews
NOTE ISSUED
Excellent
44
Very Good
86
Average
47
Poor
16
Terrible
19
REFER TO NOTICE
Business Business
36
Couples Couples
61
Family Family
37
Friends getaway Friends getaway
34
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good but not great"

4
20/07/2018

It has no elevator. Tight parking lot but there was someone looking out for the parking. The bathroom door was squeaky. Excellent location. Friendly staff. Good view from our balcony. Overall it was a nice stay.

"Rustic style, but good Hotel"

4
21/06/2018

This place is an old Local Hotel remodeled and in excellent condition, it kept their "rustic/western" style, do not expect a modern design. Staff is very helpful and have no issue with English, they have good security. Rooms are good (still on the rustic style) and very clean. The AC has a couple of switches that you need to turn on. It is fairly close to the main night venues, but also faily away that you will sleep without street noise. The restaurant is right next to the main entrance, very good food in there.

"Worst stay in Ensenada"

1
28/05/2018

The Best Western has got to be the worst place I have stayed at. Arrived Friday afternoon. If you want to pay in cash you must wait until the end of your stay to pay. If you wish to pay there they charge 25 dollars to cancel the card that you used to reserve your stay with. They hold your payment a whole 2 months before your stay. We arrive to our hotel and the hotels are a bit more modern then others we've stayed at. Saturday we go out to breakfast right next door called El Cid (not the greatest food) leave for about 3 hours. We come to find no towels in our hotel room. They had take all the towels and left us none. The beds were not cleaned, trash was not taken out, nothing had been done. Called room service to ask for towels waited 30 minutes. Later that night I turn on faucet and it smells like sewer. The pool is underneath a big old tree. They clean the pool in the morning but throughout the day leaves fall on the pool and don't clean it. You have to wait for someone to buzz in to park in the structure. Worst service we have ever received. Never staying here again.

JoseRendon, Manager at Best Western El Cid, responded to this review
Dear Mrs. Laura G Let me apologize for any inconvenience you mey have had on your stay. I´m very concerned, what you are stating in your comments is totally different from our policy's, if this is correct we must re-train who ever helped you at check-in, it would be very helpful if you could let me know your arrival time on Friday so I can do that. When you pay cash for a room it is always up front, never when you leave (I believe in every hotel in the world). If you make your reservation and guarantee it with a credit card, we do not charge it, the only time we charge that card is when you fail to arrive. You can change cards any time you like, reserve with one pay with another one you can pay with several cards, pay cash and card. No problem, no extra charge ever. I´m very intrigued when you say ¨ They hold your payment for a whole 2 months ¨, can you please explain? I really would like to know how we do this. You left for 3 hours and your room was not made up, you have to know that the maid does not come to do your room as soon as you step out of it, the reason why you found your room not ready and no towels is simply because it was not finished, in most hotels across the world the standard number of rooms assigned to a maid is between 9 and 12, they work from 8 to 5 with one hour for lunch, so they have until maybe 4:15 to start your room and have it ready by 5. Of course if you hang the Please Make My Room sign, yours will be done as soon as humanly possible. Our pool has to big old beautiful trees and several palm trees, our personnel regularly take the leaves out, this is the first time in 30 years anyone has ever complained about this, again sorry if the leaves cleaning were not frequent enough, I will certainly take it under advice. Our parking is secured, so we do have control of who enters and who leaves our property, you may find it annoying, most guests prefer it that way.

"Was just OK"

3
04/05/2018

Although I have stayed in Ensenada many times, this was my first time here as I booked my rooms late and my normal spots were booked. So the staff was very friendly and accommodating, rooms were clean and spacious. Each room had a fridge and a bar sink. So my main complaint was we had serious issues with the room charge for more than we agreed on. We agreed on $87. out the door, then we were charged $123. After having spent too much time trying to correct it, it was lowered to $97. A major pain. Then the Wifi totally sucked everywhere. Was never corrected during my 2 night stay. Probably will not be back....

JoseRendon, Manager at Best Western El Cid, responded to this review
Dear Mr Pjveetwin I´m glad you decided to stay with us, however, I´m very concerned about the trouble with the rate. Our rates are posted at the front desk, for every room available, this rates may be lowered for instance if you are a AAA member or you are a resident of Baja California you receive a 10% discount, provided you show your card (AAA) or ID (Resident). The receptionist has no authority to negotiate the rate with a customer, any special discount must be approved by me. I would really like to get to the bottom of this, please contact me and provide me with the date you arrived approximate time of arrival, your method of payment, if you remember your room number. [email protected] , my sincere apologies.

"Didn't stay just had lunch"

4
24/04/2018

Stopped in here for lunch while in Ensenada for the day. The food was pretty good and the best part it was super cheap! I had a Sol and I can't remember what I had to eat. It was delicious though and i'd return.

"DON'T BE FOOLED NOT a Best Westrn Hotel"

2
28/03/2018

My family and I were headed to Ensenada for a mini-vacation, on Saturday, 2/17/2018. I first called the hotel to find out if there were any availability, the person that answered stated that there was no vacancy available do to the long Presidents' holiday weekend. I then looked on Cheaptickets and to my surprise it stated that only one room was available, I went ahead and made the reservation. We arrived at the hotel around 10 pm. The person at the reception was very helpful with getting us checked in. When we got to the room, the key card was not working, I went back to the reception and told the man that the key card was not working. He then escorted me to the room and opened the room with the master key and told me that he will re-program the key card and bring it to me. In meantime, my husband after driving 5 hrs from Los Angeles wanted to take a warm shower. While he was showering he told me there was no hot water and no soap/shampoo/ conditioner. I immediately went back to the reception and told the man. He told me that the lever for the hot water needed to be moved a couple times and that the soap/shampoo/conditioner was inside the shower and it was a 3-in-1. He also stated that unfortunately the IT guy was not available to reprogram my key card and therefore not provide me with one. So I asked him, how was I supposed to go in to my hotel room. He then apologized and said that he would have to escort me EVERY TIME I needed the room opened. I felt this was an inconvenience and requested another room, however was told no other room was available. I had no choice but to stay in the room. And that is exactly how all night and the next morning went, every time we left the room we were escorted to the room to have someone open it for us. Attached are pictures of the 3-in-1 soap when clearly this is a hand soap and not amenities that are at the standards of a best western hotel. In the pictures you will also see that the tv was not working, since it had no signal. I reached out to managers, Jose Rendon and Patricia Campuzano the next day via email and as of today, neither one has reached out to me.

JoseRendon, Manager at Best Western El Cid, responded to this review
Thank you for your comments Mrs Denise Your main complaint I think is the electronic key, we are a small hotel, we do not have need to have round the clock maintenance personnel. maybe because you were so tired you found it annoying that the bell boy had to accompany you to your door when you needed to come back in. We are the only certified GREEN HOTEL in Ensenada, in order to keep that certification, we need to keep waste to a minimum, we certainly do not offer a 3 in 1 (Shampoo,conditioner, body wash), we do however offer a 2 in 1 (DIAL Body and Hair Shampoo) Our showers all work the same, you pull the handle and you rotate left for hot(Red dot) right for cold (blue dot) Hotel offers all kinds of amenities ( Razors, Shaving cream, combs, tooth brush, tooth paste, Coffee maker, Deodorant, International plug adapter, Makeup mirror, Sewing Kit Bar soap, bottled shampoo, bottled conditioner, and more The full list is on the Guest Directory), all you have to do is ask the front desk and they will bring up anything that you need, again this is to reduce waste.

"Comfortable for Business"

3
28/03/2018

The hotel was clean and the staff very friendly. The internet was extremely slow and not always available. If you have difficulty with stairs do not book this hotel as there is no elevator. There are no amenities provided.

JoseRendon, Manager at Best Western El Cid, responded to this review
Mr Mauricio, thank you for your comments. The internet service we have is the fastest and most reliable available, we have a whole network of expensive antennas around the property to provide service to you, but sometimes it fails, what can I say, we know it is a necessity and were working on making it better and more reliable. If you have problems with stairs, let us know when you reserva, we can accomodate you on our lower floor, and we have round the clock bellboy service. Because we are a CERTIFIED GREEN HOTEL to reduce waste we do not provide amenities in our rooms, however, everything you may have forgotten at home we have free of charge, and will be brought to your room. Toothbrush, toothpaste, razor, shaving cream, comb, feminine towel, ear plugs etc.

"Great Stay & Customer Service "

4
17/03/2018

First stay and we will be back! Juan at the front desk is the best! Nice rooms we picked back patio to avoid street noise. Facility was clean, very well maintained & classic ambiance ONLY disappointment was the price—- guess we paid for the central location and secure parking.

JoseRendon, Manager at Best Western El Cid, responded to this review
Thank you for your comments, it is nice to hear you enjoyed your stay hope to se you back soon.

"Amazing Accommodations and Service in the Heart of Downtown "

5
07/03/2018

Don't miss this hotel if you are in Ensenada. The entire staff is very welcoming and friendly. They make you feel like you are the only people in the hotel! They also have a restaurant with a great wine list- there are so many options in Ensenada, but this place is special. Can't wait to go back! Thank you El CID for a great stay!!

"Relax"

4
03/03/2018

Come often to Ensenada to relax and try different restsurants and hotels. El Cid is centrally located and walking distance to all. Booked online and average pricing. Checked in to friendly staff. Small secured parking. Rooms small but cute. Bathroom has some real shabby looking tile and no toiletries except the dispenser like a gym. Refrig is nice but first day no coffeemaker and then next day coffeemaker without caraffe so pretty useless. Overall its ok and will stay just for convenience to all.

"Cute hotel"

3
02/03/2018

Best Western is cute, old hotel in the heart of downtown Ensenada surrounded with restaurants and shops. Our room was small but with Mexican charm and we had access to a terrace which was nice. Walls between rooms are so thin and we could hear what a neighbors were doing in a middle of the night....funny but embarrassing. I like hospitality of people working here but next time we will look for a different hotel in Ensenada.

"Great customer service at reception desk."

4
22/01/2018

A year and a few months later from my first stay and hotel review and I spent this past Friday night at El Cid. So as a repeat customer to this hotel it tells that I would recommend this hotel. A big shout out to the reception desk both checking in and checking out, great friendly staff. The rooms are clean and the beds just firm enough making for a great nights sleep. Had a little issue with figuring out the two remote controls for the use of the television but a call to the front desk and in a few moments the bell man came and got it going. As I stated back in December 2016 yes I will return to the El Cid on future visits to Ensenada.

JoseRendon, Manager at Best Western El Cid, responded to this review
Thank you very much for your comments, hope to see soon.

"Cozy hotel with excellent customer service"

5
26/12/2017

We checked in at 12/24/17 and checked out on 12/26/17. The customer service is excellent. The hotel is cozy. The design is classic and the room is clean. Our room has a balcony where can see the cruise ship and the street view. The hotel is located at the center zone, close to everything. We highly recommended this hotel.

"Confy"

4
13/11/2017

the beds are comfortable and big. Nice view to the pool, kind and helpful staff, clean place. It's got this very Mexican deco location is great right in the heart of centro. They had no shampoo and wifi signal was really bad. Other than that, we enjoyed our short stay.

"Great experience"

5
20/10/2017

We expend 3 nights at BW El Cid, and it was a great experience, friendly staff, clean rooms, comfortable bed, nice pool, and close to everything.. We escaped to Ensenada just for relax and we really enjoyed this hotel. Next door restaurant was great for breakfast (to start the day with full energy), also close to famous "carretas" to enjoy delicious seafood, we recomend this hotel.

"Reservation caution!!"

3
07/10/2017

The location of this hotel is within walking distance to all the popular spots in Ensenada. The rooms and rates are a lot more reasonably priced compared to hotels in the States. In June, I was looking online for hotels for a stay at the end of July. I did not find any available online. I phoned the hotel and asked regarding availability for my travel dates, I was pleased to hear that they did have rooms available, but that they were Junior Suites, I reserved two Jr Suites. I was given a confirmation number, plus I asked the name of the person with whom I was speaking with, Juan Canpusano. Arrived to the hotel on my travel date and the reservations were not located. The hotel staff did ask if I was willing to take a single room, I did. The staff did not apologize or admit to losing my reservations. I planned an additional trip to Ensenada in September, a Sunday and Monday stay. I booked online this time through Hotels.com, a rare finding. My friend did book on time, so I thought I would just call and book a room for him. Again, Juan Canpusano was the reservation agent. I asked for one room, I informed Juan that I had booked one room online through Hotels.com, and to please not lose this reservation. Juan stated he would attach the new reservation with the online reservation, perfect! Check out, I'm given a bill for my room. I informed the staff that room was booked through Hotels.com and that the room was paid in full. I did not not sign the payment slip, I provided my name and number so that the manager could contact me. The credit card that I provided for the trip in July was charged for the September booking. I used my Navy Federal in July, and Fidelity in September. Is this legal????????? I am disputing charges. Travelers, use extra caution when booking at this hotel, not a BestWestern.

"Very clean room and helpful staff"

4
04/10/2017

I enjoyed my stay here and the staff was great. They have off street parking which is a bonus and my surf board was left on the car when in the parking lot. I never had a issue. The rooms were well appointed and it was not too noisy. When in Ensenada this is an affordable option.

"Our 4-month reservation cancelled"

1
04/10/2017

Our friend was getting married this past weekend so we all booked a hotel 4-months in advance, we call a week before our check in date to make sure everything is good to go. We arrived early and were told to come back after noon to check in, once we are back they tell us our reservation was cancelled!!! WTH!! We complained that how was this possible when we had confirmed our reservation a week ago and the man just said "it was cancelled 3 days ago you should've called then". They did not even try calling to let us know it was cancelled. We were the first of our group to arrive. We were so upset, we told them that we had another group of reservations and we hope they do NOT do the same to them. We notify our friends of the situation and the hotel had just called (after we told them they better not have done the same to them) and told them their reservation was cancelled. It was a big mess, they were obviously cancelled our reservations because we had gotten a lower rate and they had since gone up. We ended up in a different hotel room paying higher rates.

"El Cid nice quaint"

3
30/09/2017

I had one night at El Cid while working in Ensenada this past week. My client selected the hotel. El CID is located in an upscale area of the city near the port. It is an older hotel but it has a good amount of charm. The rooms are clean, but dated. Furniture is large and have a heavy wooden look. My room overlooked the pool from the 3rd floor from the side of the property so there was no noise from the street, as pointed out in other reviews. The room was spacious and furniture included a work desk, bar area with stools, night stands, lamps and small refrigerator. The bathroom was very small and the door opened inward, not fully, hitting the bathtub. This was a bit annoying. Toilet was very small and quite low to the ground. Shower was ample size but with two concerns. The plastic shower curtain was soiled at the bottom (possibly mold, not 100% sure). In the morning, the hot water needed to run for a minimum of 15 minutes before I got warm water to be able to shower. This annoyed me as I was in a hurry. The hotel does not have an elevator. There were three front desk persons, and without having to be asked, one happily carried my hefty bag up the three flights of stairs. I am fully capable, but this is a nice touch for older guests or ladies (chivalry is still something I practice). There is free and secure parking within the courtyard that the hotel surrounds. There was a guard when we arrived and again in the morning when we left. We did not eat breakfast, nor am I sure that there was a breakfast dining area. We were out before 7:00am. I do recommend this hotel if you are one or two nights in Ensenada.

"Only knew the restaurant "

3
23/09/2017

The restaurant is open later than others, that's the reason why we landed there. The food is so so: Caesar salad, octopus are really average. We had dinner on the terrace with a band of Mexican musicians on Sept 15th eve. Waiter is a nice guy, slow service but he was alone.

"Well located, very helpful staff"

5
07/09/2017

We stayed here only one night mid week in early September 2017. Had a lovely room facing the street, and though it was supposed to be noisy, the guitar from street ended by 11pm. Might be different on weekend and in season. We had to stay past check out in the lobby due to a necessary car repair before heading back to US. Not only did they let us use their wifi in the lobby, but gave us a big water bottle. Made some calls for us as well and looked up directions for everyplace we needed. Room was clean and had character, 2 king beds. Frig and sink area. I would definitely stay here again!!

JoseRendon, Manager at Best Western El Cid, responded to this review
Thank you for your comments, we appreciate them. Hope to see you soon. Sincerely Jose Luis Rendon

"Another great stay"

5
01/08/2017

Didn't realise I wrote a review 5 years ago but just had another great stay and wanted to thank the staff. The hotel itself is great. The only negatives might be a small pool and the fact that they no longer seem to have a breakfast buffet at the attached restaurant but the positives more than compensate. The staff were all excellent though Nicadeemus particularly sticks out in my memory for thanks. Go to the award winning seafood stall next door for phenomenal food and I also recommend organising a day trip around the nearby wine region

JoseRendon, Manager at Best Western El Cid, responded to this review
Musicben thank you for your nice review, we hope to see you back sooner than 5 years!!! Sincerely Jose L Rendon

"Beautiful Room, good nights rest"

4
17/06/2017

We were in Ensanada the day before the Baja 500 (not intended). Anyway we stayed at the Best Western El Cid. The room was beautiful with lots of Mexican tiles. The bed was comfortable and the staff was great

"Nice older hotel, perfect location..."

4
21/05/2017

We really enjoyed our stay. Friendly staff. Clean room. Perfect location near shops, restaurants, bars, etc. Hotel is older but charming. We would stay here again. Has parking, easy access to marina as well.

"This hotel DID not honor the price I agreed to pay when I booked it on the web!!!"

2
11/04/2017

This hotel was booked from a second party website for $225 for three nights including taxes ,but they charged me $252 because and REFUSED to honor the second parties website price and basically said TOUGH crap!!! So they essentially STOLE $27 from me. The pool is NOT heated and has a ugly motel like ambiance as well as being freezing!!!!!!! Each room is different and some are grungy as Hell!! Our bathroom had black and green mold in the shower tiles and the sink for the room is in the kitchen area!!!!!!!Our view was hideous and we had to ask them to clean the room!Some of the rooms are nicely redone with tiled floors and new bathrooms but ours looked a nicer version of a Bates Motel!!! Best Western has poor quality control on their products so of course quality varies at each hotel!!! Restaurant was tasty and very well priced but NO WAY in Hell would I stay there again!!!! Also no screens on the balcony and a huge green bug jumped into my friends bed and she had to kill it with a shoe. Also bedding looks old and has seen better days!! In fairness to the hotel they are trying to spruce up and add a fresh coat of paint to the hall walls outside the rooms!!! Book the hotel thru a second party site because they charge 30% more for walk in customers!!!Only good thing I can say about this hotel is that the location is good!!!!!

JoseRendon, Manager at Best Western El Cid, responded to this review
Dear Guest, I´m sorry for any inconvenience my staff may have brought upon you, We always honor the rates we publish at on-line travel agencies, I would be very helpful for me if you could be a little more specific. Please let me know the agency you booked your room with, the dates of your stay and room number, I will personally will look in to it, and refund the difference. As for the pool, we do not advertise a heated pool, and yes it is not heated, I´m sorry. Cleanness of our rooms, we are constantly being complimented or our clean rooms, so I´m surprised on your comments about them, that's another reason I need to know the room you stayed at, I need to see for myself that dreadful room you had to stay at, and do something about it as soon as possible. You wrote :¨The sink for the room is in the kitchen area!!!!!!!¨, I'm confused, not one of our rooms has a kitchen, nor we advertise one. You understand I have to verify everything you are claiming, if it is correct I will send you a check for a full refund on your stay. Sincerely Jose L Rendon Manager

"Mexican getaway!"

5
01/04/2017

The Best Western is right in the middle of the Red Zone, where all the bars and cafe's are. Clean, friendly staff, nice rooms. Parking a bit tight, so don't bring your RV. Value was good. The best breakfast was 5 blocks away at Maru, on avienda Miramar, across from Juarez Plaza. Look for the three Hermanos store on corner as the big landmark.

JoseRendon, Manager at Best Western El Cid, responded to this review
Thank you for your kind words We hope to see you soon

"Road trip with daughter March 2017"

5
20/03/2017

Really great staff, everyone was professional and super friendly. I have stayed at a lot of places and this is one I would go back to and would recommend without hesitation. The building has old character and history, it's clean and everything works. I didn't get a massage at the spa, but it's on my list to do. I wouldn't stay any other place in Ensenada. DO NOT STAY at the place across the street, I checked in there first and they had bugs crawling on the beds. I promptly checked us right back out and ran over to El Cid and I said "I am soooo glad I changed hotels" about 20 times that night!!

"Dreadful Internet connection "

3
13/03/2017

At first sight, this very attractive Mexican-style hotel promised a lot. The staff were friendly and welcoming; our room was spacious, on 2 levels. Unfortunately we had a street view and this did not promise a good night's sleep. Cars and motorbikes seemed to enjoy revving up, people shouted from outside as well as inside the hotel. The guests in the room above us seemed to be stomping or jumping around, causing the smoke alarm on our ceiling to fall off. Worse to come was the Internet connection which was excruciatingly slow and intermittent. Often, we couldn't connect or were cut off after what seemed like abs to connect. Not good enough for a modern hotel.

"Comfort and Location"

4
28/02/2017

In contrast to some of the other experiences related here, my room was very clean, comfortable (well, except for the hard mattress that others mention), and spacious. The room opened onto a large patio overlooking a pool, and the location was great for walking to restaurants, shops, and the bus station. The staff was very welcoming and helpful. Milos arranged a wine tour for us to fill an extra day we got courtesy of a storm that grounded our flight to Guerrero Negro. We got an excellent rate on booking.com and would definitely choose this hotel for another stay.

"An urban oasis , centrally located! Best Dentist!"

5
28/11/2016

This is the fourth time I am returning to Ensenada. The reason is simple, Excellent dental care by the best dentist I have ever encountered in my life! Dr Ortiz, Clinica del Puerto is centrally located and is walking distance from the El Cid. The hotel has safe free parking and a dedicated staff! Sometimes there is an employee that doesn't seem to fit in, but one finds that everywhere . The rooms are spacious and clean and most have a mini fridge and wet bar! Don't miss the open air fish market and the taco stands nearby! The drive is easy going down, but a little difficult to navigate on the return when you are at the end of the highway and trying to figure out how to get into the fastness/medical lane. The town is safe day and night and the natives are veery friendly!

"Typical Thirld World Experience"

3
10/11/2016

Clean Hotel---Dated but decent City is typical Thirld World Cesspool--FILTHY--- Infested with HUSTLERS and BEGGARS Shoppes are RIP-OFF because of DISRESPECT for WHITES If you are AMERICAN---visit ANY CITY to see the SAME FILTH and POVERTY

"Sports Trip"

4
31/10/2016

It was a Basketball Tournament with Nephews, Hotel was in the right spot, at walking distance to shops, restaurants. Hotel needs an upgrade, specially the bathroom. Overall we were comfortable and would stay here again.

"Excellent Location, Clean and Budget Friendly!"

4
11/10/2016

This is one of the oldest hotels in Ensenada, and has been maintained in very good condition. Has a very nice pool area in the back, free parking, and free bottled water in the rooms as well. We had a 3rd floor unit overlooking the main street with a small balcony. Street noise was not an issue. Rooms are very clean, beds very comfortable, and staff very friendly and helpful with any questions you may have. One of the great benefits in booking with El Cid, is the Medical Border Pass you get as a bonus. Reduces your border wait to about 1/2 hour. This feature alone is worth 4 hours of your time that your not wasting in line...Enjoy!

"Great location"

4
06/10/2016

This hotel is just a block off of the main tourist zone. The hotel was in a great location. There are restaurants and shopping all within a few blocks. The front desk was very friendly and gave us great advice of a reasonable restaurant. The decor is nice and room was spacious.

"One night "

2
02/10/2016

This hotel is convenient if you would like something very close to, or in the Tourist Zone. It has free parking. I found sleeping there difficult, it is dated with few updates. The toiletries are only a liquid soap. The carpets are old and can be cleaner. If I ha seen the sheets in the light of the day I would have requested that they be changed. They were an off white grayish in tone.

"El Cid to the rescue!"

5
02/10/2016

Located on the main backpackers/vacationers thoroughfare El Cid combines comfort and style with Baja Mexico charm. Clean and comfy the hotel was one of few that had a room available during the busy Ensenada Wine Festival season. After countless tries to find vacancy at other hotels/motels around the area we finally stumbled upon El Cid. Other hotels stated there would be no way we would find lodging for that evening. Well, El Cid proved them wrong. Long live El Cid!!!!!!!!!

"Ensenada Family Vacation 8/2016"

5
14/09/2016

I have been stay at El Cid for 3 years very good service especially from Nico he speaks English & spanish he is very heplful with any questions i need directions or helping my family with my luggage the hotel is safe and very safe parking at night and day I plan on staying at El Cid because of excellent customer service from NICO eveything is also close in walking distance LOVE El Cid Nico is the best employee also the other staff is friendly but Nico goes out of his way

"Vacation"

5
12/09/2016

The best hotel ever if this is a 4 star hotel ill give it a 5 star the best place to stay in!!!!!! It is so clean and on the best area to stay in. The pool was so clean and it was in order .???????????

"Surprise, Surprise!"

4
29/08/2016

I just want to say I was very impressed with this hotel! This was a last minute trip I took a chance in going to Ensenada without a room booked and I have 5 other people coming with me! I was very surprised to have found a room on the same day considering it was a busy weekend in Baja. Well first thing they give AAA members a 10% discount, a plus! The hotel is located where all the shops, restaurant, and bars are walking distance, another plus! They let us look at the rooms before we booked and were very impressed! We had to get two rooms one room was a Jr. Suite and it had the best view! It had the view of the main blvd where all the action is! The rooms were clean and well kept up! The other room was a Suite with a jacuzzi tub the view was overlooking the pool! The view was ok not as nice as the Jr. Suite overlooking the blvd. but we comprised the view for the jacuzzi tub in our room. The jacuzzi tub was a decent size a little loud but it was suffice! It was a nice, clean and spacious room! The staff was very helpful and accommodating! Had a pleasant nights stay at this hotel and I thought it was pretty reasonable for the quality of service and cleanliness of the rooms! Me and my fiancé will be staying there again next time around! Also they also give you the fast lane pass when its time to head home! Fast Lane pass cuts your waiting time at the border from 3 hours to maybe 1 hour!

"Good Hotel, Great Location"

4
21/08/2016

The El Cid was a good choice for us first-timers to Ensenada. The location is great, right in the middle of the tourist zone. Within walking distance, you have all types of shops, cafes, restaurants, and street-food vendors. Less than 10 minutes down to the Malecon or Fish Market. To the beach, it's a 30 minute walk. The staff at reception was friendly and helpful. Housekeeping was above average. There is coffee/water in the lobby all day and bananas or apples/granola bars/tea/and an espresso machine in the morning for breakfast. That's it, but that was fine for us. We made a point of going to a supermarket each night so we would have pastries/sweet bread in the morning. The room was just what we needed: comfy beds, good shower, fridge, sink, and table. We had a street view, which included a nice view of the bay and the giant Mexican flag on the waterfront. I'm sure this was nicer than the views from rooms in the side wings of the hotel. At the same time, there was some noise from the street late at night if you are a light sleeper. The parking area was small, but we were always able to get in/out quick enough. Like other reviews have mentioned, the WiFi is not good. There is a cafe across the street where our daughter went 1 night for her internet fix. You can pay less in Ensenada, but we were happy with what we got. We would probably return.

"Location, location, location"

5
19/07/2016

We stayed in El Cid on our way north after wandering around Baja for a week. This place has been on our list of hotels for a while. Very glad that we were able to book rooms for our stop. The location is wonderful. Close to the touristy things in Ensenada, plus within short driving times for the Ruta de Vino, La Bufadora, and Ojos Negro. The rooms are well appointed and very comfortable. The bathrooms are above norm...and very clean. Our room opened on to a large patio which overlooked the sparkling pool. Parking was adequate even for our pickup truck. The only item that we found could be better is the wifi. Access early in the morning is adequate, but as other customers wake up it gets sketchy. Fortunately most places along the street also have wifi.

JoseRendon, Director General at BEST WESTERN El Cid, responded to this review
We thank you for your kind words about our property, we are very glad you like it and hope to see you back son, (we will work on that WiFi speed) Sincerely Jose L Rendon Bitterlin

"Nice hotel, nice location, but has some problems"

3
19/07/2016

I stayed with my wife in this hotel for three nights. I traveled for business purposes, but my wife was on vacation. The hotel is very centric. There are a lot of restaurants, café and bar near the hotel. The room was clean, with a fridge, a mini-split air conditiones and a flat screen with cable. The only two problems I had were the crappy WiFi, which was very unstable and the hot water. I had to wait around 10 minutes to take a shower, because that was the time the hot water come out. I recommend this hotel, but you better travel with your own data service.

JoseRendon, Director General at BEST WESTERN El Cid, responded to this review
We thank you for your comments, we are very glad you like it and hope to see you back son, we will work on that WiFi speed. Sincerely Jose L Rendon Bitterlin

"Great Staff"

4
20/06/2016

Hotel is centrally located with safe parking, the room was comfortable and the staff went out of their way to make things enjoyable. The staff was LGBT friendly and recommended great restaurants near by. Will stay there again. Ensenada is a very safe town and was the drive from the Border!

JoseRendon, Director General at BEST WESTERN El Cid, responded to this review
Thank you very much for your comments Hope to see you back soon Atentamente Jose L Rendon Bitterlin

"Ensenada is booming!"

4
10/06/2016

Clean & safe. Excellent wineries and restaurant in Valle de Guadalupe. The Ensenada fish market is an interesting sight with lots of fresh fish and about every type of seafood to eat right there or take with you. The hotel in located in an ideal city location. Its close to the harbor, city and very quiet. The building is older, but not rundown. Enjoy!

JoseRendon, Director General at BEST WESTERN El Cid, responded to this review
Thank you very much for your comments, and were glad you enjoyed your stay in Ensenada Hope to see you back soon Atentamente Jose L Rendon Bitterlin

"What a fantastic stay "

5
08/06/2016

The hotels really charming the rooms are clean plenty of towels great view from my sliding glass window of the day, the maids are really sweet, everybody's very helpful, it's in the heart of everything The workers are really cute. There's restaurants everywhere because you're in the center of Ensinoda. Great places for breakfast all around, the 51 club at the top of the street is fantastic, everything on the street that the hotels on great

JoseRendon, Director General at BEST WESTERN El Cid, responded to this review
We´re glad you enjoyed your stay in Ensenada, thank you for your comments Hope to see you back soon Atentamente Jose L Rendon Bitterlin

"Old classic hotel"

3
25/05/2016

nice place to spend a night, old hotel, but very clean and great staff. Room was on 5 floor no elevator. Parking was good. Did not like the way the room was setup, it has a 2 step difference from the entrance to the rest of the room.

"Over charged and still waiting for $280"

1
24/05/2016

We stayed May 6th. It was a busy weekend and we had few options. First, they wouldn't honor the price on TripAdvisor. Second, they ran our card twice and said it didn't go through. Tried our second card on a second machine and it worked. What a scam. We are still waiting for the two charges on the first card of $280. They said they'd return it in two weeks. Then, they said we weren't on their records. Now, they want proof that we didn't get three rooms.

JoseRendon, Owner at BEST WESTERN El Cid, responded to this review
Dear Miss Marcela Q My apologies for any inconvenient this incident has caused you,. Best Western El Cid does not have the highest occupancy rate in Ensenada by scamming our guests, let me azure you this is an honest mistake, and I will make sure you receive your refund as soon as tomorrow. Please call our toll free number 1 800 elcid05, ask for Patricia and she will take care of you. Best Regards Jose L Rendon

"Nice get away "

4
05/05/2016

Enjoyed the room and balcony could listen to the music from the down, the street great bed lots of room nice location in the heart of downtown easy to walk any where and very clean and safe staff was very friendly and helpful

"Pretty cool"

4
01/05/2016

Stayed here a while ago, a lil run down, the carpet definatly showed it's age, but clean and nice staff, close to restaurants and walking around. Ensenada is a pretty cool town. We had a great time. Pretty scenery.

"Vacation"

4
25/04/2016

My sister and i had a fabulous vacation at el Cid. hotel was clean and the employees extremely helpful and very attentive. Would stay here anytime. close to everything and you can bring your dog with you. Ensenada is a beautiful place to visit.

JoseRendon, General Manager at BEST WESTERN El Cid, responded to this review
Thank you very much, we´re happy you enjoyed Ensenada and our property and hope you will come back son, we´re one of the two pet frienly hotels in town. Best Regards Jose L Rendon

"On the way home."

4
12/04/2016

El Cid is an older hotel with room that are super big and super clean. The rooms are dated and need to be remodeled. With that being said, the staff is one of the best in all of Mexico. They see to your every need and make sure that you are happy. The Wifi is fast with reception all in the right places. I would stay her again any time.

JoseRendon, General Manager at BEST WESTERN El Cid, responded to this review
Thank you very much for your comments, customer satisfaction is our main goal. At the moment about 50% of our rooms have been remodeled and the work will keep up until we finish all. We hope to see you back soon! Sincerely Jose L Rendon

"Great Customer Service!"

5
14/03/2016

We stayed at the hotel 3/5/16. Great location to walk around downtown. Very secure parking. Our room was very clean. Great view of the pool. The rooms are a bit dated but we loved the colonial, old town feel. Absolutely love the customer service we were given by Nico & Eduardo? at the front desk. They make you feel so welcome and are able to answer all of your questions. I definitely will be returning!

JoseRendon, Gerente at BEST WESTERN El Cid, responded to this review
Thank you very much for your comments, customer satisfaction is our main goal. We hope to see you back soon!

"Enjoy the TV I the next room?"

3
07/03/2016

Friendly place but the walls are not so sound proof. I couldn't get the sound of the soap opera on tv next door to leave my head. Also hearing the sounds from upstairs coming through the ceiling. Bed was good, decor is very 1980s Mexican retro. Won't stay here again.

JoseRendon, Gerente at BEST WESTERN El Cid, responded to this review
Sorry to hear that you will not be staying with us, this is the first complaint ever about sound proof at our property, it would be helpfull if you could inform us the room number so we can check it. Best Regards

"Welcoming is Just the Beginning"

5
03/03/2016

This is a rare, higher-end hotel in the heart of the city. Comfortable setting, large rooms with views or pool access, wonderfully caring staff, 24/7 security, access to a growing array of restaurants, shopping, close to "normal" day-to-day Ensenada life. The hotel has a pool, ac/heat in all rooms, a deck overlooking the pool and town, secured parking, a spa/massage on site, and continental breakfast each morning. A real find and never disappointing.

JoseRendon, Gerente at BEST WESTERN El Cid, responded to this review
Thank you very much, we´re happy you enjoyed our property and hope you will come back soon Best Regards Jose L Rendon

"Tired but secure in its place because of location, parking avail but tight, check prices"

3
03/03/2016

I've gotten roped into stayin here once before cuz its big and centrally located. We (couple) stayed Feb, 2016 and tried 3 other smaller places but no space or couldn't park large vehicle. Had to stay El Cid again. It's tired and no elevator, we had to make 3 trips cuz bellman was busy. You can open windows and there's a/c. Our room had short steps up to 'bar' and bathroom which was tricky at night. Inside halls so safe and secure, that's about all I can say. How a beat up hotel can get over $100 a night when I can stay at a nice moderate hotel in San Diego for less is beyond me. I'll try santo tomas next time I'm in the area.

JoseRendon, Gerente at BEST WESTERN El Cid, responded to this review
Thank you for your input, we do have secured parking with a back entrance big enough for a bus, At the moment about 50% of our rooms have been remodeled and the work will keep up until we finish all. See you soon

"Valentines Day with Family."

5
17/02/2016

Excellent stay, staff was extremely nice and helpfull. They have changed a lot from where they were before. Staff is extremely helpful and spoke decent english. Rooms are very spacious and clean. Parking maybe a bit challenging depending on their occupancy

JoseRendon, Gerente at BEST WESTERN El Cid, responded to this review
Thank you very much, We´re glad you noticed the work we have done to the property, and we´re not finished yet. Sincerely Jose L Rendon

"Great stay"

4
07/02/2016

Two days in Ensanada. Stayed here the rooms very clean staff very friendly. Parking a little tight but secure and off street. The area was fun. Do not get a room on the street side can get a little noisy at night.

"Rooms are nice but staff struggle with English"

3
04/01/2016

Rooms are very nice,clean and comfortable. Desk staff struggle with English and are unable to help you should you have any questions or problems. They are nice enough though! The rooms are a little pricey in this time of economic downturn.

JoseRendon, Manager at BEST WESTERN El Cid, responded to this review
Thank you for you input, it is true our maids and maintenance staff needs more understanding of the English language, however at our front desk there is always at least one person that speaks two or more languages, at least English 90 to a 100% Again thank you for your comments Sincerely Jose L Rendon

"One block off highway"

4
15/12/2015

Located in the tourist district this is pretty standard Best Western with secure of street parking and so-so Best Western breakfast but less than a block to Sol REy (Gourmet Pepita) restaurant which is excellent. Had delightful dinner at Sol Rey, really gourmet food with great piano music.and good margaritas.

JoseRendon, Manager at BEST WESTERN El Cid, responded to this review
Thank you very much for your comments Sincerely Jose L Rendon

"Gustavo made the experience above average"

4
08/12/2015

This is an nice older hotel. We had planned to head back that night, but it got late so we decided to stay in Ensenada and leave early the next morning. The rate seemed a little high, but the location is convenient and I kinda trusted the Best Western name. Gustavo at the front desk went above and beyond and made our stay awesome. The hotel room was clean, old, and the bed a little stiff. We got a good night sleep. So this worked out real well for us. Did I mention Gustavo was awesome!

JoseRendon, Manager at BEST WESTERN El Cid, responded to this review
Thank you for your comments, I will make sure to tell Gustavo about the good word you gave about his service. Let me tell you that we are working every day to make our rooms more comfortable and nicer for you Sincerely Jose L Rendon

"Won't stay there again ever!!!"

2
28/11/2015

First no elevator in a five story building, no heater, and the room was very cold. And in the morning when we wanted a hot shower, no hot water!!! Sorry but I'm not going to stay there for another night. And won't recommend it to anyone!!!!!!!!!!

JoseRendon, Manager at BEST WESTERN El Cid, responded to this review
Thank you for your comments, I´m very sorry to hear about this, let me clarify about the height of our building, it has different wings (4) in each the rooms are numbered 201, 202 etc. 300´s, 400´s and 500´s, but the building is only 3 flights (picture at our website) there is always personnel available to help with the luggage and we always try to accommodate our guests that prefer no to climb 2 flights of stairs to the bottom rooms. About the heating and the lack of hot water there is no excuse, please contact me as soon as possible so we can find a way to make this up to you. Sincerely Jose L Rendon [email protected]

"great stay"

4
20/11/2015

Stayed at El Cid 2 nites. Room was on the 5th floor - no elevator. It was not a problem for me but could be for others. Room was clean, large. Had balcony overlooking the main street but sliding door kept all the noise out. Room had a mini-fridge and wet-bar?? There was one odd thing - the closet had a sliding panel that opened into the bathroom. There was no way to lock it from either the bathroom side or the closet side. Again, not a problem for me but could be for others. Flat screen TV with a lot of English channels. Air-conditioned. Staff was very nice & helpful. Parking available on the grounds. Large swimming pool. Coffee/tea, apples/bananas were available in the mornings by the reception desk. There was a restaurant next door but I didn't not use it. Great location. I would stay there again.

JoseRendon, Manager at BEST WESTERN El Cid, responded to this review
Thank you for your nice comments, Just to clarify: our rooms are numbered from 201 to 521 but the hotel is only 3 floors high. There is always personnel available to help with the luggage and we always try to accommodate our guests that prefer no to climb 2 flights of stairs to the bottom rooms. Sincerely Jose L Rendon

"El Cid "

5
21/10/2015

Been there a few times, received a great service. A person by the name Nicodemus such a helpful and very friendly guy in the day shift. Night shift receptionist by the name of Erik, also very helpful , great customer service and great attitude. Wish every body be the same as them two. Thank you

"Good location , but very poor room"

2
26/08/2015

In general, good location , but don't expect too much in this one bcs some fundamental issues , like internet speed or access cannot match your expectation, AC not working well as well. I also lost two T-shirts. For business, you had better be prepared your way to survive.

"In the center of everything"

4
16/08/2015

Nice hotel with good service, spacious rooms, ours on the top floor had a bar in addition to the usual bed etc. and a partial view of the port. Friendly and helpful staff. No elevator and no cont. b/fast. However in the same building is TIA Restaurant which serves a nice b/fast (you order from a menu, no buffet). Secured parking at no extra charge.

"Great location but..."

3
11/08/2015

This hotel is right where the action is and as close as you can get to the restaurants and shopping. The hotel has friendly and helpful personnel. The problem lies with the rooms. They are old Spanish style rooms which we like but the air condition made the worst noise and was hard to sleep. Please replace your bath towels. They smelt so bad I didn't want to dry myself with them. The bed was ok but it got real hot and was uncomfortable all night. And the last bad thing was we were on the 5th floor and they didn't have an elevator. I came to relax and not do a workout everytime I had to go to the room.

"Overall Ok"

3
07/08/2015

Average Hotel, was expecting something more but it didn't trig me that wow experience. Rooms are ok, cleaning could be improved and bed are fine. I just stay overnight, maybe a longer stay could have trigged in different evaluation.

"Right in the middle of everything."

4
02/07/2015

This was a very last minute planned trip and we always get a good room here. Yes the hotel is dated, yes there is not much flare to it. However you can not beet the customer service, private parking, and the recently remodeled guest hall ways. Go to Ensenda for the fun, stay at the El Cid for convenience.