Best Western Plus Hotel Harrisburg Mechanicsburg, Enola

Do not stay here. They gave me a confirmed price and charged me more than the amount that was confirmed after taxes and charges. Front desk was not able to change the charges to the confirmed price. Manager was not there and the people working the front dest either could not or would not change the rate to the confirmed amount they contracted this room for. I called again a few days after the stay and gave them my number so the manager could call me back. I never got the call back after 5 days. This is the main reason for this bad review. Will probably never stay at a Best Western again!!!!!!!!!!!!

Nice place to stay. Staff in the morning was very helpful and accommodating. TV remote never worked but the TV on our trip south didn't work at all in another BW; maybe it's a PA thing. Room was very clean, breakfast was what you would expect but the staff in the morning could not have been more helpful. Will stay at this place next year on way down and back.

2nd stay at this hotel and we will come back again. Very clean , nice rooms and smiling staff. Beautifully clean styled rooms and extremely comfortable beds, I will be back again. It's nice to stay in a place like this after driving many hours. Felt at home in this location. Thank you to the friendly staff.

dead flys on window edge bath towel from previous customer left on shower curtain rod, dirty microwave dirty floors lousy breakfast floor full of crumbs Safety latch on door is broken. Dirty elevator floor.

Stain on the carpet, used coffee in the coffee maker, microwave missing glass plate. Breakfast was really, really terrible. Just expected a better experience. Paid a higher rate the some other Best Western's nearby to get a nicer place.

Place was clean and the staff was very friendly and professional. The price was not that bad and it was close to my meeting as well as gas station, food and other shops not to far. Bed was comfortable as well!

I made two separate reservations for our daughters checking in from out of state. The one checking in Friday to Sunday arrived 6am Saturday morning to no reservation in the system, but they were able to find them a room to accommodate them. The other was checking in Saturday to Sunday arrived at 10pm to another canceled reservation to which they booked her another room. However, upon walking into said room, it was completely unkempt, as if housekeeping had not touched it. Front desk individual walked her through the entire hotel checking all rooms marked "clean" in the system until they finally found one. Completely unacceptable. Not one time were they offered a discount or anything for their inconvenience. I would have expected a call or email from a manager apologizing for the many issues that were had, but nothing. I will definitely second guess myself before booking with this company again.

Do not stay at this hotel. It was the filthiest hotel I have ever stayed in. The bathroom was dirty… our first room the tub wouldn't drain so we moved to another room. There was not a top sheet on the bed, the floor was dirty and the bathroom in the new room was just as dirty as the first. The shower curtain was stained and the shower had not been cleaned. There was also urine around the rim of toilet. When we left… it was a little after 6. Breakfast was supposed to be from 6-10. The fridge was padlocked and nothing was out. No staff anywhere. It was late and we had been driving for 16 hours and I had already paid for the room or we would have left. Horrible experience!!

Jamie Hansen, Owner at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

This hotel is not up to the usual Best Western Plus standards! My husband and I were given a room with a bathroom that was not clean. There were urine stains on the toilet rim. The desk clerk said there were no other rooms available, and he came to clean the toilet himself. Later, I found a dirty towel hanging on the back of the bathroom door. The rug was stained in several places and had a 2" hole in it. An outlet behind one of the nightstands was pulled out of the wall. Only one of the nightstands had a lamp. The sanitizer dispenser entering the lobby from outside did not work. I should have demanded another room - very few people were staying there. We left very early the next morning as we couldn't stand to stay any longer.

Jamie Hansen, Owner at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

My wife & I are 64. Travel a lot. Disappointed in this Best Western. AS unit not working properly, fire alarm beeping. Had to switch to different room. Not serving hot breakfast: "Our kitchen is too small". Also tiny eating area so plan to eat in your room. Staff not wearing masks. We would not stay here again.

This hotel is disgusting. The lobby is not clean. The floors are filthy… in the lobby, elevator, hallways and rooms. They have no housekeeping staff. Common surfaces such as the tables in the breakfast area and the buttons in the elevator are not wiped down and sanitized. The rooms were dank and musty. We were traveling with family so we had 2 rooms. Thankfully they connected because the bathroom in one of the rooms was so dirty it was not useable. We complained to the front desk about the black mold, dirt and pubic hair in the bathtub and we were assured it would be rectified AND they would discount the room. That NEVER happened. Unless you plan on cleaning everything yourself, I strongly discourage anyone from staying here.

Jamie Hansen, Owner at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

FILTHY, we should have switched hotels but was to late in evening, as it was, we had to switch rooms three times, worst besides FILTHY CARPETS, was a big wad of hair IN BED!!!! not only were carpets filthy there was trash and what looked like raisins on the floor (they did not move so that's good) walls had some sort of stuff splashed on them, sinks and tub did not drain so had to rewash feet. I still feel dirty and it was enough to make me question ever staying at a Best western, which is NOT FAIR to the lovely INN we stayed in at Mendenhall which is also owned by Best Western.

Brittany Fullmer, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear lindaterrellabc, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize for the displeasure with your room and the state of the carpets. We will be looking into this matter and addressing the concerns you have voiced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-635-2523. Sincerely, Best Western Plus Team Management Best Western Plus Harrisburg Mechanicsburg

We have stayed at this hotel over a dozen nights over the last year and many times before. It is clean, affordable and convenient. Hotel staff (Josh, Nakia, etc) always helpful when you are there--eventhough they are grossly understaffed. Problem with this hotel is the manager--Mark Thompson--is never around and not responsive. On one stay our grab and go breakfast had expire milk because he did not order in time. Hotel staff went to Turkey Hill next door ON THEIR OWN ACCORD and got milk so the kids could have cereal. Pool was closed another time because Mark never got the water tested and chemicals done. Staff put a kids movie on in the lobby and made a bag of popcorn to entertain them while we did some work off to the side. Many other examples of a good staff covering for a lazy manager--Mark Thompson. Mark Thompson also never trains his staff on how to apply appropriate discounts, promotions and gift cards. Our last 3 stays we have tried to use the same gift cards and he has never trained them how to do it or authorized them to approve the use of it. These are simply Best Western gift e-gift cards with the instructions printed on them for how the Front Desk should apply them. He does not allow them to accept without his permission, yet he is never there to give permission. The staff went so far as to say they do not have his direct number to call him on. We stayed for 3 nights in a row a month ago and he never once came in, checked in or was available to the staff to approve. Each time they tell us to just check out and he will issue a credit card refund in when he comes in. After a month of calling the hotel, the management company and emailing them Mark Thompson has never responded or issued a credit. This is not the first time either. This hotel is nice, but there are plenty of others in the area that will respect your time and money better. This manager, Mark Thompson, hopes you will forget about it and he will make a few extra bucks. That is about as dishonest and unprofessional as you can be, in an industry that is customer focused. Rating is a solid 4 in my book, but they deceptive business practices of Manager Mark Thompson cut it in half to a 2. The fact that he has done this to us more than once (which means he does it to othet customers and it is intentional) cuts the 2 in half to a 1 for my rating.

Brittany Fullmer, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear WiseTraveler78, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Mark Thompson is no longer with the management and have noted your pleasure with other staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-635-2523. Sincerely, Best Western Plus Team Management Best Western Plus Harrisburg Mechanicsburg

Was traveling for business. Quiet and comfortable location. Hotel was nicely maintained inside and out. Rooms were clean. Staff was there when needed. Close to store and shopping mall. Fitness center is private, pool clean and breakfast hot.

The lamp when you enter the room didn't have a lightbulb. We told the front desk clerk and he said he didn't know where lightbulbs were located. He said the person relieving him would bring a lightbulb to our room. If he wasn't watching the Daytona Nascar race continuosly with the people in the lobby, he could have looked for a lightbulb. We never got a lightbulb for our desk lamp during our entire stay. The tissue box in the bathroom was empty. I asked the front desk clerk for a box of tissues. He said the hotel was totally out of tissues but he could give me some napkins. He gave me FOUR napkins in place of an entire box of tissues. I said I needed more so he gave me about 6 more. This is not adequate for someone with allergies. I have never stayed at a hotel that ran out of tissues and I travel very often. The ice bucket was extremely dirty. The soap dish in the shower was very dirty and looked like it had a lot of mold in it so we didn't use it. The tub was very slow to drain. There was a lot of hair behind the bathroom door. The carpeting next to the head of the bed and nightstand was filthy. It looked like it had not been vacuumed in a very long time. The breakfast was good. The price was reasonable. The hotel has the potential to be very nice. It has a pool and rooms with a microwave and refridgerator. It needs major housekeeping improvement and staff that know basic things for working at a front desk.

I love it here, they take of any needs you have and if there are any problems they fix them. Good prices great location as well. Great staff, spacious rooms too and the price for the rooms usually are always great!

DON'T STAY AT THE BEST WESTERN PLUS IN ENOLA, PA!! Roaches in rooms, bathtubs that don't drain for the entire stay of 4 days, bathroom sinks that clog, blood stained and dirty sheets and blankets on the beds, trash on every floor next to the elevators that sits there for days, housekeeping who don't clean the rooms so there's garbage under the beds, microwaves aren't clean, room refrigerators leak, and a manager named Mark who says “take a message” and hangs up on employees when they call him to say the guests have found multiple roaches in their room instead of offering various solutions. Sad when talking to other guests they're complaining about the same issues your party is having. Even sadder when the employees complain to the guests about the state of the hotel. Oh and their elevator certificate of operation is expired as of June of 2021. Just called corporate and all they said is they would send the complaint to the hotel.

Very, Very convenient location with quick access to the interstate. Very well maintained and clean. The evening staff and the night staff were incredible. Really a pleasure to deal with. I plan to stay there again on my next venue in Harrisburg

The rooms and hotel itself are maintained and cleaned regularly. Employees were welcoming and accommodating. Breakfast was simple and easy. There was plenty of parking and outdoor areas. Impressed with the pet walking area. They even supplied bags.

This hotel should not be considered a "Best Western Plus" hotel. It was filthy, poorly managed and in serious need of repair. Considering the concerns of cleanliness over COVID and the return to travel, I expected at least a clean room. The room was filthy. The carpet looked like it had not been cleaned in years. It was disgusting. Stains in the tub and peeling paint in the bottom of the tub where they tried to paint over the stains. There was hair stuck to the walls, the sink, the tub and the phone. The furniture in the room was worn around all of the edges, pieces were breaking off and the refrigerator cupboard had holes in it that had broken away from what looked like water damage. When I asked to switch rooms, I was told there were no other rooms for the night. If I wanted a different room for the rest of my stay, I could move to a room with a broken bed. That did not work for my teenaged daughter and me. The upside of all of this were the staff members I spoke with. Although they could not help or offer solutions, they were kind and understanding.

Great place, close to Hershey Park, Chocolate World. Comfortable beds, clean room and quiet location. We will be back. Excellent customer service (thanks, Cheryl!). She dealt with any issue, even when Manager was not there. Congrats! Only negative point is for breakfast not being offered due to Covid. Most of the people are vaccinated and the ones who didn't get the vaccine, should not be traveling anyway. Resume breakfast or offer a discount. C-

Was perfect place to stop and a convenient location. Staff was very friendly and helpful and the premises were well cared for. Good value for the money. Would definitely stay again if traveling through.

Upon arrival we were greeted in the lobby by a drunken guest who was sitting across from checkin the csr should of told them to leave the area. My wife was feeling uncomfortably by the person. The csr charged my card 2xs when I had a free night than couldn't reverse charges said manager would be in in AM. Room was not cleaned dirty towels still in bathroom on floor behind door no soap or any towels anywhere except the used ones making you think were the bedsheets changed? In the am the csr said that there is no manager and he was unable to fix the charges. Said manager would call yeah right never did. I would rather sleep in my car than go back to this location. Go up the road to the new Fairfield inn

The rooms were not clean, paint peeling off ceiling, toilet seat broken, bedspread not clean, had dirt marks on it. Chairs in lobby worn out. I overheard the front desk manager telling a customer that Best Western lets people overbook rooms and they have no control over it. Best Western should be ashamed of this property. Definitely should not be classified as a plus hotel.

Stayed for 3 nights for spring Carlisle. Front desk staff was friendly and helpful. Room was small yet comfortable. But, what was the odor in the bathroom. Smelled of curry or something so bad that we kept the door to the bathroom shut the entire time. Seemed to be there every morning but dissipated after showering. Also, very noisy in the mornings with the utility workers leaving their trucks warm up in the parking lot about 5:30 am every morning. Highway noise also. Need to have box breakfasts ready for guests when they want to leave.

Please enhance your cleaning protocols; the room was not properly checked after cleaning. The first room we checked into was dirty, the TV did not work, and the smoke detector had a plastic bag over it, from a prior guest smoking. There were French fries under the Ottoman, the refrigerator had a red sticky substance in and on it, and the bathroom had hair in it. The second room was better, but the refrigerator was also dirty. Breakfast goes fast; the breakfast sandwiches & bags were gone when I went down to the lobby half-way through the breakfast time window.

Staff courteous, hotel clean, price reasonable, convenient to I81. Breakfast shut down due to covid. box breakfast choices limited and ran out. cereal option only had 1 left @ 7am on a saturday morning when there were only a few guests, not sure what you were supposed to do with a cold bagel and cream cheese with no toaster available.

My room was clean , comfortable and a very nice size. One of the best things was Heather at the front desk. She makes you feel very comfortable and is always pleasant. This is one of the things that makes a difference, they are lucky to have her. It was a to go breakfast but a good one, with a good variety.

20/10 would recommend going to this location. Clean rooms, wonderful above and beyond staff, and quiet location. I was actually having a major depressive episode when I stopped at this location and the front end attendant helped me not feel so terrible travelling alone.

The hotel was conveniently located. The room was comfortable we used the small but nice pool. The hotel was pet friendly, which we needed! Happy to return. Location was almost halfway between Boston and Lexington, KY.

I stayed at this property a few times in the past when on business and when I came here this time I was very disappointed the front desk staff was very unorganized and lacked knowledge of their job. I was given three different rooms before I finally got a clean room. when I checked in Jose was very unprofessional wearing jeans and a beanie with ADHD on it. Every question you ask him his answer would be I don't know this isn't my position. Then when checking out I spoke with a young lady named Amber and she also was very unknowledgeable and her answer was I don't know you'll have to talk to my general manager but he's not here like normal. Best Western should really look at this property and the lack of leadership it has. I doubt I will be returning to the property there are too many other options in the area to deal with this unprofessionalism.

Delighted with friendly, knowledgeable, extra-helpful staff in a clean, bright, updated hotel. Stayed one night during pandemic when we were worried about cleanliness practices. Felt very safe. Appreciated that even though kitchen was closed, we were given a bag of breakfast snacks, plus coffee, tea, etc. were available too.

Curtis_A39137, Johtaja at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning and thank you for taking the time to complete the online survey. We greatly appreciate your very kind words about our hotel and our staff. We are very pleased that we exceeded your expectations for your stay. We hope that you will consider staying with again on any future trips that bring you through our area. Thank you again and stay staff during this pandemic.

Good breakfast, friendly & helpful staff. Not the cleanest place though. No soap, lotion, shampoo or conditioner in the room...& the bed so very hard & uncomfortable. Ok for an overnight stop but not the destination. Unfortunately not what we've come to expect from best Western.

Curtis_A39137, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Joan, Thank you for taking the time to complete the online survey for your recent stay. I do wish to appologize for not exceeding your expectations for our hotel and the Best Western Brand as a whole. I will definately be addressing these concerns with our staff so that we can improve for our future guest. I would like to invite you to return on your next visit to our area so you can see that this was not the norm for our hotel. Thank you again for reaching out to us and if I can be of any further assistance please do not hesitate to contact me.

Very nice and clean. Easy check in/out. Wonderful location by Interstate 81. Price was very good compared to the hotel we usually stay at across the street. Had a little trouble finding it off Wertzville Rd.

270curtisa, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for taking the time to complete the online survey and for the wonderful remarks. I'm pleased that my staff and I were able to help you enjoy your stay during your thanksgiving travels. We hope that you will consider staying with us again on your next visit to the area.

I really like the Best Western brand because the staff is always friendly. This was the case at this hotel. The front desk staff was very pleasant. Dog friendly rooms seem to require two queen beds so the room was cramped but clean and adequate for one night. There was no comfy chair, just a desk chair, but we made do. The hotel is tucked around a corner off the highway, very quiet. There was a government building and a school across the way which provided space to walk Fido. The roads do not have sidewalks, so it wasn't very safe to walk him there. The breakfast was the usual fare which was fine. The yogurt was especially good.

Curtis_A39137, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for taking the time to complete the online survey and for the nice remarks. I apologize that we were not able to accommodate you with a nicer room but due to allergies of potential guest we try to make just the first floor available for pets. We will be taking your comments about chairs into consideration for future upgrades that we do on a regular basis. Again thank you and we hope that you will consider staying with us again on your next trip to our area.

My stay at the Harrisburg Mechanicsburg area was a convenient area when reaching friends in the Camp Hill area. The hotel was next to a gas station for an added bonus and the staff were helpful to extend directions, etc.

270curtisa, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for taking the time to complete the online survey with our hotel and I'm pleased to see that we met or exceeded your expectations for our hotel. We look forward to having you as our guest again in the future on your next visit to our area.

This location was booked by my employer. Upon checking I was greeted by a very friendly young man at the counter. However, after that wonderful customer service experience; my entire stay was upended after entering my room. The room was extremely dusty and had a foul odor. Several of my colleagues experienced the same odor as well as dirty sheets. Upon inspection of the room I decided to go to the gym. The gym was horrendous, the odor knocked me off my feet upon entering. Gordon Ramsay, if you need a location in the Harrisburg area for Hotel Hell this is your place.

270curtisa, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
I am sorry for the bad experience that you encounter. I honestly wish you would have brought this to the attention of our front desk staff or myself so we could address the issue immediately. Currently we have undergone an entire revamp of our housekeeping staff and are putting new policies in place that will ensure our rooms are meeting or exceeding the expectations of our guest. I'm sorry that your stay was not as enjoyable as the initial customer service you received. I would ask that you please consider giving us a try so we can show you that this is not the norm for our location.

Overall, our stay at this hotel was very nice. The staff was very polite and our needs were met. The rooms were clean. We were there for the Pennsylvania Christmas Show in Harrisburg, and being that is facility is down the road from my son's home, it makes if a perfect location for us.

270curtisa, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for taking the time to complete the online review and we are happy that you enjoyed your stay during the recent PA Christmas Show. We hope that on your next visit to our area you will consider staying with us again.

One of the worst hotels I stayed at. The staff was very unhelpful with our group. They were more concern with their booking contact than the issues we were having. I hope in the future they will make the corrections need to their hotel

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Afternoon Mr. Ch0rey, I am sorry that you had a bad experience with our hotel. I do not totally understand though how our staff was not helpful when individuals were relocated and you were all offered the opportunity to relocate hotels on Saturday with no penalty as long as you checked out by the 11am checkout time. Changes and corrections are being made to our hotel as we are now under new management. We hope that you will consider return in the future so that we can show you personally many of the positive changes that have occurred along with showing you that your most recent stay is not our normal.

The first room they gave us, Diamond members, was so tiny it did not even have one chair or a table for a laptop computer. Only after I complained did she acknowledge our membership and offer us either extra points or the baggie with water. And she gave us a better room with table and chair. Well, better is a misnomer. Yes, it was larger and quiet, but the light. Oh! The LIGHT! The window had a pull-down blind, no curtains. The glare from the ultra bright parking lot lights shined through the windows at the edges of the blind so much that we could read by it. The tub and the sink drained very slowly. Even by the end of my quick shower, the water was above my ankles. It was still draining slowly when we checked out. The lady at the desk said all the rooms had the problem and management was trying to figure it out. Staff, for its part, was extremely friendly and helpful. Breakfast was the usual, though the coffee had some body to it. We were supposed to stay there again on our return from our trip, but we cancelled the reservation and changed hotels.

This was the first time my husband and I have stayed here and it will probably be the last. It was an Ok-ish hotel. The walls are paper thin. There were not that many cars in the parking lot so I have to assume that there were not that many people staying there, so I have to ask the question ... "Why would you place people right next to each other?" We were up at 5:30 because the person next door was coughing and hacking ... or perhaps throwing up. Breakfast was the standard fare -- although the sausage was pretty good.

Best western plus Nice place overall helpful and friendly staff Easy access to highway and restaurants and gas station with car wash on corner Would Probably stay there again the rates are competitive

When we arrived we were initially told that there were no rooms available until 3 PM, however, when someone else from our group arrived they were told that there were 2 or 3 rooms ready. We went back and asked if we . could check in and they then let us check in not 15 minutes later than when we first asked. The first room that we were given smelled strongly of cigarettes although its supposed to be a smoke free hotel, the room was also very dirty and looked to be minimally cleaned. When we talked to the front desk about this all they said was "It's supposed to be smoke free" and "I have to apologize" but stated that there was nothing else that they could do. Later that night we went back to the front desk and spoke to Brad (who was a big help) and he said that it was not acceptable and he would find us a different room. He ended up giving us a better room that was cleaner and did not smell. The beds were like sleeping on a concrete pad as well. Other than Brad, the staff seemed rude and the maids obviously did not do a great job. Would not stay here again.

It fills me with sadness to write this review because the people there were so lovely. My stay wasn't what you'd call stellar, and it felt like a lack of training that perhaps was the culprit. Best Western has certain standards for a plus (including the way you're supposed to be greeted as a member) and this didn't hit the mark. The room needed a deeper clean than housekeeping could normally be expected to do, but there were also some things that could have been cleaner on a surface level. The first room I was assigned smelled terrible (like mold), but I was immediately given another room. The second room had a big chunk of carpet out and the tack strip was exposed. Stepping on that didn't feel so great. The carpet was also stained, and there was scrudge in the bathroom. The room itself was very small, and had the feel of a microtel. I would have rated it 2 stars, except the people were so nice. I left my water bottle and a fella came running out to give it to me. And it's got all the standard amenities and breakfast, so it has potential with just a bit of help.

Brian W, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you very much for staying with us. We are in process of getting issues fixed as you have mentioned. The hotel was renovated 2 years ago but because of wear and tear there are some issues coming up. Our maintenance team is in process of fixing the issues. Most of our front desk staff is fairly new and still learning front desk etiquette according to Best Western Plus. Once again thank you

The ease of check in and check out was great. I got a good rate online when I made the reservation. Rooms were spacious enough and clean. Everything worked and it wasn't too noisy which made it easy to sleep. The breakfast bar was OK but pretty limited and repetitious but what was available was good. Great location next to a gas station, convenience store, and the highway exit just around the corner.

Just a short way off the interstate, with an easy entrance and good parking. Nice facility, easy check-in. The room was a little bit small for the two beds, but very comfortable and clean, but obviously not new. The breakfast was just what we expected, nicely laid out with the usual Belgian waffles and scrambled eggs, bacon, etc. It's a keeper. Not real close to Corvettes at Carlisle, which may well be an advantage

I had a perfect stay here. The room was clean and modern. It was very quiet however the hotel was nearly empty the night that I stayed. The furnishings and linens were very nice. The hallways were bright and clean. The staff was friendly. The breakfast was close to a typical Hampton or Fairfield breakfast with unusually good coffee. Just a few very minor issues: the room door was tight and had to be pulled shut, the pillow were somewhat soft and the plasticware at breakfast was a little cheap. These are all trivial comments and I would be thrilled to stay at this fine hotel again.

This is a great property. Arrived to a quick check in. The property is nice and clean. The bed was comfortable and roomy. The room appointed well. Had a nice rest. Breakfast was good: waffle, eggs and sausage.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay and a good breakfast in the morning. We look forward to seeing you again at the Best Western Plus Enola.

The exterior of the hotel looks nice, the lobby is ok, the staff wasn't all that friendly, check-in was a little slower than normal but that was ok, Our room was decent although the night stand was broken on one side (which I reported to the front desk staff). The doors do not close automatically so you definitely have to pull them shut which leads to a lot of guests slamming them shut. The walls are very thin and you can hear everything in the other rooms.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you found our staff to not be friendly. I am not sure how long ago you stayed with us, but most of our staff has only been here a few weeks. We hope the next time you are in the area you give us another try.

The front desk staff is not trained. No acknowledgement of my Platinum status. After waiting for the clerk to finish her conversation she gave me my room. The carpet was all ripped, the furnishing looked to be from 1960 and there was not even a chair in the room. No place to set up a computer. So back to the front desk to switch rooms. The second room was marginally better but not by much. There are NO restaurants in the area. Go to the hot bar at the grocery store. For $100/night I expected more. Breakfast was microwaved fare (I watched her make the eggs) stick with cereal. Check out was also by another untrained staff and took way longer than it should have as he tried to navigate the computer.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I apologize for the inconveniences of your stay. We have a new staff at the hotel that is still learning. As for the room our maintenance man is going room by room and fixing the carpet. Although not right at the hotel there are plenty of options for dinner within a 10 minute drive of the hotel. I hope you see that we are changing and will give us another chance when in the area.

I was highly disappointed when I booked online and paid and chose for a King room with a pull out couch for my husband and our 4 year old. When arriving we were given a room that looked more like a closet and no couch. When we asked Tonya at the desk she said she had a bassinet or pack and play. She then explained this is the problem with booking online that they promise things they dont have and that this was a problem for her GM not her. I then asked for their contact information then. She danced over that and then said they were full and that there was nothing she could do. My sister canceled her room that morning so I had asked well isnt that one that would be available? She said she couldnt assign me that room because I was assigned the king. I ended up switching rooms with my parents ( who were only two so they took the closet ) and we ended up with two queens. If they were not staying as well I don't know what we would have done. It was so unprofessional to throw your GM under the bus. At check out Tonya asked I hope your stay got better, " you wanted to rip my head off". That definitely put a bad taste back in my mouth. I just wanted what I paid for and not to have my son sleep on a poorly vacuumed floor. You not only lost 1 customer....but 3.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you did not get the room that was assigned for you. I am glad you were able to get into a room with 2 queen beds.

Spent 6 days in Enola, visiting our son and family. Stayed at the Best Western in Enola PA. Everything was so clean and the employee's very friendly and helpful. The breakfast was good and the outdoor pool was great on the very hot days. I will go back on our next visit, without doubt.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. We hope to see you again soon.

As a new Blue member, this property leaves much to be desired. The rooms, although spacious have very old air conditioner/heating units and they are extremely noisy. The walls at this location seemed to be quite thin compared to many other hotels I've stayed at and I travel a lot. The staff never smiles or seems happy to be there and the free breakfast is great, but plan to eat the exact same thing every day if you stay for multiple nights. Oh, don't expect housekeeping every day either.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry to hear you had an issue with the ac unit in your room. Our maintenance guy is going through the rooms to fix any issues with them. We provide a breakfast that includes many options including eggs, meats, pancakes, oatmeal, cereal, Danishes, bagels, yogurt, and fruit. We do provide housekeeping daily. I'm not sure of your situation with a do not disturb sign, or miscommunication between our staff, but we do clean rooms daily.

We got to discover dirty condoms in the room, so that was nice. They also didnt change the sheets or anything on of the days we were there. I actually don't even think they came in to clean that day. Probably wouldn't stay there again!

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
I would like to apologize for the unpleasant stay you had with us. This is not acceptable and will be addressed immediately. I do appreciate your honest feedback. I can assure you that this is not something we take lightly. I do hope that if you are in the area again please try us again. I can assure you things will be different. Amanda GM

We were not impressed with this hotel and will not stay here in the future. As soon as we arrived, we noticed our toilet needed repair. When I went to the front desk I was told we would have to wait until the next afternoon! The toilet ran all night--not happy. When I was ready to take a shower the next morning, I found hair in it--really not happy! We were there 2 days and I couldn't wait to leave. The people were friendly and the breakfast was OK.

Brian W, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry your stay did not live up to our normal standards. I can understand how those issues can be frustrating. We hope you will give us another chance when you are in the area again.

We came here for the Carlisle carshow. The room was not clean. The carpet is stained all over. The tub had hair in it. The towels were damp before we used them and had hair still in them. The tub did not drain correctly and had to ask staff to look at it. Paper thin walls so we heard the room next to us all night. We also faound a strange plastic tube filled with liquid on the side of our bed. The breakfast was ok but not many options. All the doors besides the front door do not unlock even with a key card. The staff seems friendly but does not seem to put the customer first. Would not stay here again. Very disappointed in this hotel due to it being a best western plus.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
I am so sorry that you had such a bad experience at this hotel. This is not our standard policy,. The feedback you have given will be discussed with the staff. Again I do apologize for the inconvenience this caused you. We do strive to make our guest feel at home. It is a shame that this was not the case for you. If there is anything else you may need to discuss please feel free to reach out to me Thanks Amanda GM

You can pay 2x's as much for hotel in Hershey that is not nearly as nice and clean. Easy to get to and from places off the highway. Got to downtown harrisburg in less than 5 minutes and to Hershey park in less than 20. Breakfast was what you'd expect and didn't really change much day to day (no fruit by Monday). Nice affordable gas and convenience store next door and any store or restaurant you could want was 5 miles away. Lobby was new and inviting and rooms looked to be renovated recently. We were on 1st floor so you had to always run the AC unit or it would get musty and the tile floor would get damp...but it was 90 degrees out so we were OK with that. Would have given it a rating of 5 if the breakfast was comparable to other BW we've been to and had the pool been open. Memorial day weekend, 90 degrees out and no one thought to get the pool open?!?! Front desk said they weren't going to have anyone come in over the weekend and check on it either, so the kids were very disappointed. Would definately stay again, but will have to call first to make sure the pool is open!

Hotel was clean. Room was clean and the front desk staff were very friendly. The only concern was at breakfast the waffle maker was not working properly and they only had one. Overall stay was very good and the beds were comfortable.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I"m glad you seemed to enjoy your stay. I'm not sure on why you gave us a 1. Please let me know if you have any questions

Drove from Santee SC to Harrisburg on I-95 with this hotel as our destination. Traffic was bad so we arrived a bit late, but hotel was easy to find and easy to access. Room was standard fare although there was only one chair in a room obviously intended to for two people. Hotel was fully booked (we were traveling at the end of March), but when we arrived for breakfast around 7:45, the room was empty and some of the breakfast choices were gone - people were obviously on the road early. Still, the food was good and we slept well, which is the main consideration. There is no restaurant at the hotel, but they provide directions to places that are close by, which was a bonus late on a Sunday evening.

I think Best Western is an alright place to stay. It's a good value without the employees being all snooty or having a better than the customer attitude as some Hilton or Holiday Inn employees sometimes do.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you very much for staying with us at the Best Western Plus in Enola, PA. We appreciate having you as a customer and want you to always feel like you are at home. We look forward to hopefully serving you again in the future! James Burke General Manager Best Western Plus

This hotel has improved their survice from Jun 2018 and our recent stay March 2019. The beds are still hard and its difficult to get a restful nights sleep. The breakfast experience has improved as being hot and stocked through out the breakfast time frame. There was always an attendent watching over it. They did not stock pastry rolls which we missed. I would recommend but realize their beds need to be upgraded.

We choose this hotel based on location. it is about 3 hours from new york city. very clean. nice employees. breakfast was good and well stocked. quiet location. very easy to get to off the highway but not on the highway so there is not highway noise.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay and got to have breakfast in the morning. We are convenient to the highway with out the noise. Also as you said we are only 3 hours from New York, and closer to a lot of other cities. We hope to see you again soon.

Clean room and slept well. We went down for the advertised “full” breakfast. The forks, coffee, yogurt, fruit, milk, orange juice, eggs and sausage were all gone. The gentleman at the front desk stated “We had a large group” and proceeded to sit there. Very poor planning without any service! Unsatisfactory!

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your room. I am sorry to hear about your experience with breakfast though. I will let our front office manager know so this can be corrected for the future.

My room was not cleaned, and was told the housekeeping manager went on labor that day. Not sure how the hotel prepared for this situation, and if the housekeeping is done by a single person for the entire hotel?

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I am sorry for your experience at our hotel and that your room did not get cleaned. I will speak with the housekeeping department to find out why this happened as it is not normal for them. I hope you will give us another try when you are visiting the area.

This hotel is very comfortable with nice rooms. Somewhat lacking is the breakfast, the selections are very limited and seating area is small. This hotel was originally another brand and then converted to a BW so I am not sure what can be done about the breakfast arrangement, but it does need some attention. Other than that, a great stay as always.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you found our hotel comfortable. We are trying to find ways to improve our breakfast. We hope you stay with us again when you are in town.

We needed a place to stay since my wife was scheduled for surgery the next morning. What complicated things is that it needed to be pet-friendly since we had our Yorkie with us. This hotel fit the bill. I've read some other reviews here saying that the rooms were not clean. That was NOT our experience at all. Our room was very clean. The staff was both gracious and helpful and the rate was very fair. The only negative was that the side door locks were broken which meant that entrance to the building could only be made through the lobby. Not a big deal normally but since the temperature outside was -7, it was inconvenient. The bottom line is that we would use this hotel again.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad to hear you enjoyed your stay with us. The locks for the outside are in the process of being fixed and should be operational again very soon. We look forward to you staying with us again.

Room was filthy, cobwebs, used bandaid on windowsill. No fruit and English muffins were not fresh. Cupboard was detached from wall leaning on one sideThe keycards were not working to get back into the hotel side entrance Staff was very nice at front desk.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry about the issues you experienced at our hotel. This are not normal occurrences. I will pass your comments to our executive housekeeper to make sure they do not happen in the future. I'm glad you enjoyed our front desk staff.

Clean, pleasant staff, easy access to highway and local hot spots. Good breakfast, family and pet friendly. Very happy with our stay and will be using in the future as we are in the area frequently. Keep up the great job!!!!

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay. We look forward to you staying with us in the future.

New management must try harder. We founds food crumbs left by previous guests and coach roaches in the bathroom. Staff was friendly and accommodating. I did not bring up the issues as we just wanted to move on the next day with a long drive to get to our next destination.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry to hear about your stay with us. I really wish you would have let us know so we could have taken care of the problem. I'm glad you enjoyed our staff.

I will never stay at this Best Western ever again!! From clerks being missing to no soundproofing in the rooms it was a horrible stay.. I stay at a lot of places and this by far is one of the worst ever. I only chose this location because of being close to where I work and I needed to use a travel card and points before they expire.. so I figured I give myself a little vacation from home. When I arrived the first room they gave me was way down at the end of a hall, I am handicapped and have a hard time walking far distances so the clerk was nice enough to switch my room. She moved a little closer to the elevator. I got all settled in only to find out the TV didn't work. I called the front desk and apparently you need a direct tv box in the room, umm why was there not one in this room in this first place. So I was offered another room or a discount on my stay. I chose to move to another room because I like to be able to watch tv. I tried to go to bed early since I had to be up early for work, needless to say it was after 11 until I got to sleep because of all the noise from other rooms, it is ridiculous have some common courtesy people. From people slamming doors, to dogs barking, people talking loudly, and TVs that I could hear plain as day. I had one more night here and since I couldn't cancel I figured I give it another shot, but mistake, shortly before 9pm the noise starts again, why do people wait to this time to decide to be noisy.. I had enough and packed my stuff up, checked out of the hotel.. it was a complete nightmare from check in to check out.. they really need to remodel this place and add some soundproofing, how are people supposed to sleep at this place. I rather sleep in my car then this place again. If you want a good nights sleep go elsewhere! I wish I would it taken some pictures but I was too angry and just left, the carpet is filthy, chipped paint on the walls, mold around the window, and missing caulking in the bathroom. Only plus was the bed was comfy and plenty of pillows from the little sleep I did get there.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you had the experience you do at our hotel. I am not sure why there was not a direct tv box on the tv but I will get that taken care of. As for the noise of other guests, our employees do our best to control noise levels. Did you let the desk know of your issues? I hope you realize this is not a normally occurrence at this hotel.

Overall I would say this is a very nice hotel. We did have problems with the hot water, but we did not mention it until we left. We were traveling with are Beagle and it is a great place to stay with pets.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I apologize if there was a hot water issue. I'm glad you enjoyed your stay with us.

I've stayed here a numbe of times. In fact I will go a bit out of the way to stay here. Hotel is up to date, clean, close to Rt 81. Beds are very good, breakfast better than most BW. Great showhead!!!

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thanks for staying with us. I'm glad you enjoyed your stay with us.

The staff were very friendly and helpful. The bed was comfortable and the decor was very nice and modern. The parking was great and the hotel was clean. Did I mention free breakfast?I would definitely stay here again.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay and found our hotel clean. I'm also glad you found the bed comfortable.

This my first stay at a best western. I must say for the amount that was paid compared to the good nights sleep I got, NOT BAD at all. This location was within minutes of the location I was visiting for business during the week and offered hot showers, comfy sheets and pillows. Awesome pillows by the way and a nice fitness center. This is definitely isn't the Four Seasons or even a double tree but for an under $100 a night stay, you can't complain too much I think. Would stay again if visiting Harrisburg.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. We hope to see you again soon.

We stayed for one night; check in was slow because we had been assigned the same room as another party. Finally straightened that out although not sure how. Room was clean; bed was comfortable; it was quiet so we slept well. Stairwells were obviously not cleaned on a regular basis. Just appeared that hotel was not being well maintained in the public areas. The breakfast bar and service left a lot to be desired; "hot" items were cold and not much selection. There were no coffee cups and when we asked about it were told that they had run out and their shipment had not come in. Note that we were the only ones there at an early hour. When I showed surprise at not having coffee cups was told that we could either use one of the tiny cups that go with the waffle maker or we could double up on the clear plastic water cups, followed by "Life Happens". Couldn't believe this response; person very obviously didn't care about customer service, politeness, their job, etc. Would not recommend this hotel solely because of this experience.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry about your experience at our hotel. Our breakfast is not normally this unorganized and I will speak with our breakfast person to make sure it doesn't happen again.

Our reception could have been more friendly. The beds were comfortable but the carpet in the room was very stained and dirty. Breakfast was not up to Plus standards. We grabbed a hot drink and headed off to Cracker Barrel.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry your visit was subpar. Our front desk is normally very friendly so it is concerning they were not when you arrived. Our carpets are getting a good cleaning in the coming weeks. I am not sure was wrong with breakfast the day you stayed as we always offer eggs, sausage, waffles and other items on our breakfast bar. I hope you will give us another chance on your way through Enola.

Hotel is a little dated but was ok. The carpets throughout, however, were absolutely filthy. The powdered scrambled eggs were awful, the orange juice had a strange taste and there was no fresh fruit. Awful experience but the staff were very nice.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed our staff. We will be getting the carpets cleaned in the coming weeks. I'm sorry there was no fresh fruit and that you disliked the eggs. We try to vary our products. We hope to see you again soon.

I checked into this hotel (9/22). When I went to my room, there was a strong odor of air freshener. I was there at 3pm, and there were only a half dozen cars in the lot. I called the Desk immediately and requested a room change. I was told there were no other rooms available. (? they reserve by room number). I checked online and there were rooms available. So I went to the Desk and asked nicely for another room, saying there were rooms online. I was told sorry, no, and I left within 15 minutes of arrival. I had asked to speak to the Manager but she was not there. I think it was a small request as it was done prior to them being busy.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry that your room had a strong odor to it. I also do not know why our front desk could not move you to another room. This is an easy fix that was handled improperly and i'm sorry for that. I will speak with our front desk to make sure these situations are handled properly in the future.

No aircondioning in the lobby. Carpeting throughout the property and in our room has large stains and is torn. Found big black hairs in my bed sheets. Paint in bathroom is chipped away. The whole property is in need of renovating.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry your stay was not up to par. We have a new maintenance staff that is working on replacing broken items and fixing other things.

Good location and newly redone. Easy to find and easy back on highway. Close enough to Harrisburg without being in town. Quiet and clean. Breakfast was good and wide variety to choose from. Nice parking lot and well lit

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay and we hope to see you again soon.

Most hotels in America do not clean their sheets between customers. Most hotels are smart enough to actually clean their rooms to a decent extent, in order to avoid this suspicion. The Best Western in Enola is like most hotels, but unlike most concurrently. When we first checked into our room, I noticed a towel left in the bed, which I assume was to soak up urine. I went to the front desk and asked for a change of sheets. Rather than giving me sheets, the woman there kindly offered to switch my room, expecting that the sheets had not been cleaned in the first one. We were conveniently moved to the next room over, where I again noticed that the sheets were dirty, laced with hairs, lightly stained, and absent of crease marks, suggesting they were not washed and folded. Though the hospitality and breakfast are always fine at BW hotels, I would not sacrifice my body to this hotel again, as there are many in Harrisburg and its vicinity.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you had this experience at our hotel. I will speak directly with our housekeeping supervisor because we do change our sheets daily and if one of our housekeepers are not doing their job than we need to know that. If you would like to contact me at the hotel so I can know what rooms this was so I can find out who the housekeeper was so it can be corrected. Again thank you for staying with us.

Not a bad hotel for a older place, staff was friendly, rooms where not bad at all, breakfast was descent, had car show, so it was very busy. A great on and off of I-81, Hershey, casino, Carlisle only a twenty minute drive

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay. You are correct that we are close to everything but far enough away to not have the busy traffic. We hope to see you again soon.

This Best Western Plus location provided friendly service, a comfy bed, quiet room, pool, laundry room, meeting room, Wifi and a generous breakfast selection. I plan to stay here again when visiting the area.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay. We hope to see you again soon.

We stayed here on a quick weekend trip. For the price, the hotel seemed reasonable, given the pictures and that it looked newly renovated. When we got in our room, there were cobwebs everywhere and torn carpeting. Upon pulling down the bed, the sheets were covered in brown stains. We were moved to a new room that did not have a stained bed, but did have broken lights and a non-functioning TV. When taking a shower, the water got luke warm at best. I definitely will NOT stay here again.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry to hear about your stay with us. Our housekeeping supervisor is training our new employees how to clean a room properly so this does not happen again. If you would like to discuss your stay with me farther please reach out to me.

We had a great stay with 2 of our grandchildren (7&8). They had a great time in the pool. We had a nice, clean spacious room with 2 queen beds, fridge and microwave. Breakfast was very good with a variety of hot and cold items.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us and time in our outdoor pool. I'm also glad you enjoyed our breakfast in the morning. We hope to see you again soon.

Good location (off I 81): friendly, helpful staff, adequate breakfast (They could use another waffle machine.), clean room, clean bathroom, comfortable bed. We stayed here twice, 5 days apart. (Once on our way south and then on our return.) I will stay here again.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. Thank you for acknowledging our helpful staff. They work very hard to make sure everyone has a great stay. We hope to see you again when your travels bring you to Enola.

The rooms are a nice size and comfortable. Room decor was nice. I really liked the window shades. Internet was good. Staff was friendly and efficient, especially the housekeeping staff. Would definitely stay here again. Good value for the money.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. Thank you for commenting how friendly the staff was. We appreciate that. We hope to see you again soon.

We recently stayed here on our drive up to Maine and boy was it a pleasant surprise! The beds were super comfortable and the room very clean. It also serves breakfast which is very important when traveling with teenagers. The location is nice just off the interstate and is only a few minutes drive to quality restaurants back in Mechanicsburg. We chose Carrabba's and they did not disappoint! There is also a gas station/convenience store within walking distance of the hotel which is also a bonus. We found the staff to be very nice and welcoming also. A great value here!

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. We enjoy being close to so many great eating establishments. I hope you took a dip in our outdoor pool. We hope to see you on your next trip down Interstate 81.

Wow--did we get lucky or are these bad reviews from disgruntled customers? Breakfast--Scrambled eggs, sausage, bagels (4 varieties) & then the cold items & 4 options of cereal. CLEAN AREA. Room--Spotless, Quiet, abundance of towels, Best soap, lotions, shampoos I've come across. CLEAN. Truck Parking is available within the shared lot in the rear & also on the street in front. Outdoor picnic tables near the pool...which both were also CLEAN! Cant wrap my head around the complaints that were written? We stayed 3 nights & never encountered any problems & will definitely stay here again.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. Our new staff is really turning the corner and providing great service. Our outdoor pool is open and refreshing, we have a larger breakfast as you said and our housekeepers do a great job. Again thank you for staying with us and we hope to see you again soon.

Even to stop for a night this hotel is not worth it. there are a lot of hotels around to pick. the hotel is in bad shape, rooms are hidious (we asked for a change because the first one had a very strange smell , but it was the same in the other rooms ) , breakfast is just junk food, and the location is not great. this hotel needs a little maintenance and relooking

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you did not enjoy your stay with us. I recently took over managing this property and is working with the staff to improve the hotel. The hotel just had a change in housekeeping and maintenance which will lead to an improved property. We do hope to see you again in the future.

We believe this was a Microtel by the lobby and room set up....Brand take over and perhaps updating to be a BWP.....? The room was spacious with 2 beds. It was rather dusty though. Otherwise clean. AC worked well, but needs cleaning. The beds were comfy and the bedding was clean with no holes or stains. Several pillows on each. Bathroom was a decent size and there were plenty of towels. Wifi worked well. TV was a good size and they had a decent lineup. Need to know: Guest laundry Truck/trailer parking Elevator Fridge/microwave Our only complaint was the housekeeping staff and the slamming of the doors. We find this rude enough from guests, but staff.....?! A door stop or old towel would solve the issue. Please consider implementing a No Door Slam policy. Otherwise, we were very comfortable and pleased with the room. We would stay again if in the area.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. This hotel was a Microtel that was renovated over two years ago to a Best Western Plus. I'm glad you enjoyed your stay with us. I appreciate the suggestion and will let our housekeeping staff know to watch the door slamming as we want all of our guests to enjoy a comfortable stay.

Best off 81 overnight stay I may have ever had. Very comfortable, clean room. Friendly people. Ample breakfast bar and fruit in the lobby. Fantastic stay. Quiet. And warm on a very cold day in January.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. We hope to see you again soon.

Stayed just one night for a business trip. Hotel staff was friendly and courteous and the hotel had all the amenities I needed, and was clean and well kept. The breakfast area was pretty crowded and wasn't stocked very well the morning I was there, so I ended up having to skip breakfast and eat a the restaurant where my meeting was held, which was disappointing; however the staff was apologetic and said that it is uncharacteristic for the hotel. I'll most likely stay there again when I have business in Enola.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you were not able to enjoy breakfast in the morning. I am glad that you found our staff friendly and courteous. We look forward to you staying with us again.

We stayed there on the way to a tournament as a part way stop. We received a bag with 2 waters, trail mix and candies at check in. The rooms were clean. The staff friendly. The beds are fair, not super comfortable, but not hard as rocks either. Breakfast had the usual choices with sausage and bacon, waffles you make, cereal, eggs etc. It was good. We aren't picky, so the place was fine. Only complaint would be staying on the road side is noisy starting at 6:00 am when trucks start going up the small hill outside. I would recommend the other side if you want a quieter sleep. It is right off Route 81, so easy to get in and out of. There is a convenience store next door to get gas, food etc.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. I would agree that any light sleepers should ask for a road on the front side away from the road. We look forward to seeing you again soon.

Breakfast area was still filthy in the afternoon. We brought a group of boys & girls rugby teams and needed a washer/dryer. The washing machines coin holder was full and no one at the hotel could empty it so the wash machine could be used. Had to wait for a manager or someone with authority to empty the machine. The hotel was aware there would be about 30 players and that the wash machine was needed. Overall the facilities were not clean. There was still pancake batter lying on the tray/counter in the afternoon (I think breakfast was over around 9:30).

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry our hotel was not up to normal standards. We are in the process of getting a new staff trained so things like this do not happen again. We hope to see you again in the future.

This is the second time we have stayed at this hotel on our return home from NC and will likely continue to stay there on future trips! The rooms are nice, the beds are comfy, the breakfast is great and the cost is very reasonable.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay. We look forward to you staying with us again.

Check in was very slow because the girl didn't seem to know what she was doing and had to redo for both of our rooms. The food area was filty. My family refused to eat anything for breakfast. The bathrooms were filty. The drain for the handicap shower was green with slim or mold.

Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you did not enjoy your stay with us. We are in the process of training a new staff to avoid these situations in the future. We hope to see you again soon.

Stayed here after a day of fun at HersheyPark and not wanting to make the drive home, while tired. Nice, clean hotel, though our room was smaller than others I have stayed in. However, it was fine for an overnight and did have a microwave, fridge and coffee maker. An excellent breakfast bar with a choice of blueberry/chocolate chip batter for waffles or pancakes, along with scrambled eggs, bacon, cereal and the other usual breakfast bar fair. Staff was friendly and helpful. I highly recommend, will be returning for anothe Hershey trip later this year.

Never thought Best Western would be a motel and not a hotel. But this one was excellent and clean. Enjoyed our stay.Internet good. Service good. Cleanliness excellent. Recommendations excellent for this motel/ hotel.

Traveling down to Tennessee and this hotel is a great place to stop and rest for the night coming down from the north. This has been our second time staying, were not disappointed, and had the same great service and relaxing stay that we had before. Thanks.

bwenola, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Traveling down to Tennessee and this hotel is a great place to stop and rest for the night coming down from the north. This has been our second time staying, were not disappointed, and had the same great service and relaxing stay that we had before. Thanks for choosing our hotel again and looking forward to seeing you again. Thank you

The room was very clean and nicely decorated. Breakfast was good. We were a little concerned after reading some of the reviews. But were pleasantly surprised. Conveniently located right off I95. We definitely will stay there again.

bwenola, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Afternoon, Im glad you stayed with us during your trip. We are conveniently right along 81 but very quite, you cant even tell we are right by a major highway. I look forward to seeing you next time you are in town again. Thank you

Very clean hotel with comfortable beds and generously sized rooms. WiFi works great. Great place to stay on my business trip. I was able to unwind after a long day on the road. The staff is attentive and the cookies were delicious!

bwenola, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning, Thank you for your recent review on our hotel. I'm glad to hear you had a lovely time at our hotel. We look forward to seeing you on your next business trip.. Thank you

I really wanted to love this hotel. The decor is modern. The room was large and well laid out. The front desk employee was pleasant, cheerful and helpful. The breakfast buffet is good, with lots of choice. The big let down was the thin walls. It's a place to sleep for goodness sake. If a hotel can't adequately provide that most basic of necessities then something is wrong. We could hear the people talking next door and they weren't being loud. The snoring didn't help either. Best Western deserves credit for the big revamp they have completed on many of their properties. This one needs work.

bwenola, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning, I want to take the time to thank you for your recent review. I apologize for the thin walls. I'm glad to hear the front desk was pleasant and cheerful. Thank you

Codey was an amazing treat in our business trip. Funny, great service and made us have an amazing time for the 2 nights we stayed. Make sure if you stay here that you check out this super hilarious guy!! Also makes awesome drinks!

bwenola, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
I'm glad to hear you had amazon time, but we don't have a bar. I think you got our hotel mistaken for another location. Thank you

I had a terrible experience at this hotel. Someone or something left feces underneath my pillow! It was a traumatic and hurtful experience for my son and I. I contacted the corporate office via e-mail and HAVE NOT been contacted by them yet. I stayed in the hotel February 22-23, 2018. I have pictures, video, and I made the front desk come to my room to see it for himself!

My family was assigned this hotel as part of a boys volleyball tournament. Upon arrival all 3 of us remarked at how small the room was. The bathroom counter space included a section over the back of the toilet making me wonder how much water splashed about whenever the toilet was flushed. Our room was on the ground floor next to the stairs, which I assumed would be noisy (and was correct). What we didn't count on was having a family assigned next door that had 2 small dogs that barked whenever we moved around in our room. The walls were thin enough that I could tell you where that family was headed on the next leg of their trip. The breakfast area had a decent selection, but no variety (hot entree was microwaved scrambled eggs and sausage all 3 days). Later one morning I went to get a glass of water from the juice machine, but it was locked. No worries, I thought. I grab a cup of tea instead. No go - the coffee machine with hot water spout was locked as well. There was a small, but functional workout room. Unfortunately it was not open 8 am. Every morning we heard people at the front desk complaining about their room or stay.

Room was dirty!!! The bathroom had hair in the floor, sink and toilet!! Clearly no one cleaned the bathroom. The shower head is almost falling out of the wall. The door to the room lets in so much light due to being off center. I had to put towels around the edges of the door, (Yes towels would fit in the door jambs!!) The air conditioning smells terrible when it turns on. After I got back to my room from an afternoon out I noticed housekeeping had been in my room, the only thing they did was make the bed. They didn't take dirty towels!!! OR Leave clean towels or wash cloths!!! I HIGHLY RECOMMEND ANYONE WHO IS STAYING IN THE AREA TO BOOK A ROOM AT THE HOLIDAY INN EXPRESS, IT IS ABOUT A MILE DOWN THE ROAD!!!!! THIS IS THE LAST TIME I WILL EVER STAY AT A BEST WESTERN HOTEL!!! I WOULD RATHER SLEEP IN MY CAR!!!! OH AND SOMEONE LET THEIR DOG CRAP IN THE HALLWAY ON THE FIRST FLOOR!!!

I'm at my wits end and I have a short fuse with the lodging crisis in this country. It seems I always end up in a crisis room. The keys would not work on the exterior doors so I was left standing out in the bomb storm and the WiFi is not working and will never be fixed since it works periodically also the tub has no plug for the drain and when I call to question there is no maintenance man to be found also the phone is making a buzzing noise so I can't hear the front desk at all what a crock of crap this is no best western plus it's motel 6 on steroids! Oh! And I just tried to print a page yes one page sorry can't do it here! Printer is broken!

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear Roger Nicholson, Thank you for completing your recent review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, Brittany Fullmer 39137 Property Best Western Plus Harrisburg Mechanicsburg

First of all, there needs to be housekeeping and maybe a manager doing spot checks. We arrived at 930pm, were very tired after our 11 hour ride, had another 5 hours to go next day and there was a lot that could have been done BEFORE our arrival since check out is noon and this hotel was at about 10% capacity. 1. There was (Maybe cat) puke sprayed down the dresser which was nasty to say the least. 2. Extra roll of toilet paper would be nice but certainly ANY toilet paper would have been great. Yes the roll was empty and the back up roll storage was also empty. Luckily there was tissues. 3. Coffee pot and coffee in room is great but only if there is actually cups to poor it in... 4. Part of housekeeping should be to make sure the ice bucket is empty, which it wasn't. It was full of water. 5. Now the bed. While comfortable it was, the "poop spray (or chocolate, as I like to tell myelf) across the top spread was disgusting and beyond words. Not like you could miss it all over the WHITE bed spread on the bed you made??? These are only the bad side of this room. There were some nice things also

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear Pamela, Thank you for completing the recent review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, Brittany Fullmer 39137 Property Best Western Plus Harrisburg Mechanicsburg

the hotel was clean and quite, the staff was friendly only issue was the room was booked on their web site with one card and when my wife checked out they asked for her card needless to say they charged both cards.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning, I'm glad to hear our hotel was clean, quite and that the staff was friendly. I do want to apologize for both of your cards being charged as we acted fast to return the money back on to your card for you. It shouldn't have happened. I hope you give us the chance to make things right the next time you are in the area. Happy Holidays

Every aspects worth of mention : first the service, room clean and comfortable; breakfast early, generous. As snowbird s, we stop here each year and appreciate the location near the "81", the staff & service, the quietness and comfort.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning, We are glad to hear every aspect of our hotel was worth mentioning. We love seeing our snowbirds each year. We look forward to seeing you in the spring. Soak up the warm weather for all of us here at the Best Western Plus. See you in a few months. Happy Holidays

We uses a reward night for our stay. We were very satisfied with the room and location. Easy access to I-81. In a safe quiet area. We did not notice any road noise in the room. The rooms was clean and in good order. Staff was very helpful and friendly. Definitely recommend this hotel and we will stay if in the area again. Just a quick overnight stay so did not use any of the facilities or the breakfast buffet.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning, We are pleased to hear you enjoyed your reward night here with us. We have easy access to I-81. For being right off the highway it is very quiet and very little noise from the highway. We look forward to you staying with us when your in the area again. Happy Holidays

We have been staying in Enola for 20 years, so have tried several hotel brands. Glad to see Best Western is now available. They just took over the hotel in July, and it's very nice and the price is reasonable. Convenient to I-81 and our family.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning, I'm glad you were able to give our hotel a chance and you enjoyed your stay here with us at the Best Western Plus. We are very convenient to I-81. We look forward to you using our hotel when your back in the area. Happy Holidays from the Best Western Plus

When you get to the hotel you had chosen, tired of many hours of driving and they say you the price is not good anymore. And they offer you a room at double the price advertized, it is not pleasant. The hotel is nice, the room is nice, breakfast was fine. But disapointed... Then many children sit in front of your door making lot of noise...

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning, I want to take the time to apologize for the difference in price when you arrived at the hotel. I'm glad you enjoyed your room. I do apologize for the children in the hallway, due to us having a hockey team in house. I hope you give us another chance when you stay in the area next time. Happy Holidays from the Best Western Plus !

Stayed there Nov. 3 - 5 for my grandsons hockey tournament. The Suite was great. Bed was very comfortable. We enjoyed having the extra space. Room was equipped with refrigerator, coffee pot, iron and ironing board. Everything was clean and staff were very courteous

I called the hotel to make a reservation and Corinne (I believe) was working the reservation desk. She made the reservation and was very friendly and helpful. When we arrived she completed the registration and added my Rewards # so I would get credit for the stay. She asked if we had eaten dinner and if we needed a recommendation. She gave us directions to a local restaurant as well as a coupon for a free appetizer. The King room was large and comfortable. It includes a sofa and ottoman which we didn't use but noted that would be really handy on some occasions. There was also a tall bar counter with a small sink and underneath it were a small fridge and microwave and a coffee maker on top. The coffee supplied was Wolfgang Puck. My husband has a cup before breakfast and said compared to most in house coffee in hotels it was good. There are double shades so you can make the room dark. The room was quiet which is important to people like me that are light sleepers. I checked both the bed linens and the bathroom for cleanliness and they were clean. The complimentary breakfast was excellent. The coffee maker allowed you to choose strong coffee or regular or mix the two (which my husband did). There were assorted tea bag flavors. I enjoyed the Tazo Earl Grey tea. There were scrambled eggs and link sausage, breads, bagels, cereals, oatmeal as well as the hot waffle or pancake makers. The waffle maker is easy to use and works great just be sure to fill the cup up so you have a perfect shaped waffle. It will be monogramed "BW" in the center. There are also fresh juices, whipped cream, yogurt etc. Even though I've stayed in number of BW hotels with much of these offers I would say this was the best I've had. The eggs and sausage were good not overcooked or dry. The pancake batter was better. The Orange Juice didn't taste great it may have not been really fresh but everything else was great. We didn't use them but there was a meeting room on our floor and washers and dryers in the room where the ice machine is located. I imagine that could be handy for the business person or family traveling. Overall this BW property is one of the nicest I've stayed in and I will stay here again. If I were to say anything about the hotel was not perfect it would be the linens (sheets and towels). They were clean but not the most comfortable, They both could be softer. My husband didn't notice but they were rough compared to the ones I use at home. Management does deserve acknowledgement for their staff. Refreshing to deal with professional and friendly staff who care.

We enjoyed our stay at this best western hotel. The staff was welcoming and very friendly. Our room was clean and the bed was comfortable. We ha a king size bed and the room also included a bar set up with a sink and stools as well as a sofa which made our stay quite comfortable. I would recommend this hotel.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Afternoon 660sallyn, I would like to thank you for staying with us during your trip. I'm glad to hear that you liked your room, our king suite are a very popular room. We look forward to seeing you when your in town again. Thank you Brittany F. AGM

The Hotel front desk and housekeeping staff went above and beyond expectations. The location is great and located near the interstate. The room is spacious and the bathroom not cramped. The free breakfast could use some more options on a weekly basis, but overall items were fresh. If you are working or visiting downtown Harrisburg it is a short commute in.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Afternoon 62kirkn, Thank you for your recent stay with us. I'm glad to hear that you had a great stay with us. We look forward to seeing you again. Thank you Brittany F. AGM

Our room was not very clean, dust on the furniture. Bed sheets and pillow cases were so wrinkled that we couldn't tell in they had been changed. Entry light bulb was burned out and security latch was ripped out. Breakfast choices were minimal. No orange juice and only green apples as fresh fruits. This will be the first and last time we will stay at this BW.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear Celine B. Thank you for your recent stay and for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping and maintenance team to ensure all guest rooms are up to Best Western Plus Standards. Thank you Brittany Fullmer AGM

Other than the beds not being made properly, the lobby, hallways and rooms were well kept and clean. The young man at the front desk could not have been more pleasant. The rooms were quiet. I did use the iron but had to put a cloth between the iron and my clothes because the iron had build up on the bottom that may have come off on my clothes.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear Mystichiker, Thank you for the good review! We are happy to see your experience with us was well accommodated, guest satisfaction and cleanliness is everything to us. We look forward to accommodating you the next time your in the area and we look forward to "WoW"ing you again! Thank you, Brittany Fullmer AGM

This hotel was average, It was clean and the bed was comfortable. Needed to have some maintenance with lights not all functional. We had our dog and there was no pet area or bags or disposal containers provided,

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear I7113Msruthh I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Thank you again for choosing our hotel and we hope to see you again real soon to that you can see how we constantly improve our hotel. Thank You, Brittany Fullmer AGM

We did not spend a lot of time in the hotel on our one night stay. The hotel appears very new and well maintained. The room was nicely decorated and was very clean. The free breakfast with a wide variety of offerings, was a nice treat in the morning before we were on our way.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear Lordstark45, Thank you for staying with us here at the Best Western Plus. We have just recently remodel just over a year ago. I'm glad you enjoyed your stay here with us . We look forwards seeing you again. Thank you Brittany Fullmer AGM

Located just off of I-81S this is a very nice Best Western and I will stay again. The room was clean, I heard no noise from people outside my room, no traffic noise. I had work to do and was happy with the easy of using the free wi-fi and the desk was a great size to spread out the paperwork needed to complete my task. The bathroom was very clean, water pressure great, and the towels were bright and fluffy. The breakfast selection was minimal but had the standard powder eggs and bacon, cereal and milk, juice and tea/coffee. There were make your own waffle and pancakes available too.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for choosing to stay at Best Western Plus! Our vision is to build strong, lifelong relationships with our guests, and your comments will help our entire staff to learn what our guests most appreciate and deserve. We are grateful for your loyalty and willingness to share your feedback with us, and we encourage all of our guests! We work hard to "WoW" our guests we love! I hope to welcome you back to The Best Western Plus in the future. My team and I are committed to ensuring that all of our guests experience the true Holiday Inn experience. Have a GREAT Day and safe travels! Brittany Fullmer AGM

The staff from check in to check out was wonderful, I can't say enough about everyone! Helpful, cheerful and a great sense of humor. Our room was very clean, linens sparkling but there was a funky odor in our room (#222) that I believe was from the carpeting, mold or mildew in nature. I do not have allergies but it made my nose tingle in an unpleasant manner and sneeze. This was a Microtel property previously that we happened to stay at 2 years ago and it needed upgrading at that time. The carpeting is the same now as then although a gal at the front desk told me it was professionally cleaned. It needs to be replaced! The location of this property is great, easy on easy off I81. .

Hotel was great for a brief stay and a bit of the old in out in out. Rooms were nice and everything appeared to be new and very clean. Bed was very nice and relaxing, made you not want to get out of bed.

We stayed at the hotel for a wedding at Fort Hunter Mansion. It was just a 15 minute drive, and very easy to get back and forth from the hotel to the wedding location. The room was clean and spacious. We stayed in a king suite, it was nice to sit on the couch and put my feet up while travelling. We enjoyed the hot breakfast to get our day started, too.

Excellent friendly staff and great service. The staff helped me get something to eat when I arrived late from the airport. When I departed after a family funeral service, the staff had breakfast early so could have breakfast before heading for the airport. I was very pleased with the Best Western on Woodland Drive in Mechanicsburg, Pennsylvania.

Well our room could use updates and the air conditioning didn't work, we were offered another room, but had already unpacked so we stayed in it. Just kept going on and off all night. Breakfast was good, staff was nice. If we didn't have the problem with the ac it would have been fine.

I arrived to the hotel about 10:30 at night last night and it is right off of Route 81. Super easy to get to. Rooms are clean and open. I like the bench seat they designed in the window that covers the AC/Heat unit. Nice place for luggage. The breakfast area isn't the largest I have experienced at Best Westerns, but it is a clean environment for a quick breakfast bite. For those that have read my other posts, you know I am kind of a Wi-Fi snob. It is such an important service component of the guest experience, and higher bandwidth offerings are available than the 2-4Mbps service I had each night here. I'm not streaming anything so on this stop it wasn't that critical and the web page loading was actually pretty good at these low bandwidths. My ultimate Wi-Fi performance continues to be Best Western Burlington, VT at over 50Mbps for free Wi-Fi. I would definitely stay here at Best Western Plus Harrisburg Mechanicsburg again!

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
AWESOME Jim C! We truly appreciate all of the feedback you provided as it allows us to make changes when we can and we are glad you enjoyed your stay. We hope to see you again in the near future! Thank you! Christine

Great staff, friendly, responsive, respectful! Great breakfasts too with fresh fruit, waffles, eggs, bacon, breakfast burritos, cereals, etc. Couldn't be easier to find off the expressway at a traffic light.

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you Sandra L for your glowing review of the breakfast and the hotel. We recently a renovation and like to hear that our guests enjoy some of the new additions. We look forward to seeing you again on a future trip to the Central PA area! Thank you again! Christine

Overall the room was nice and we liked the location. House keeping didn't do their job to make up the room nor restock the room during the stay. The front desk staff did the best they could working both the check-in/out and work the breakfast area at the same time.

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you debbiej185 for feedback. I sincerely apologize for the issues you experienced while staying at the hotel. I will forward this to our team to ensure that future guests do not experience the same things. Again, please accept our apologies. Thank you! Christine

I had recently stayed at the Best Western in Enola. From the very beginning I felt welcomed. It was a very clean place with friendly staff. The young girl at the front desk, her name is Kristen, she was a delight! She had a very welcoming personality and very outgoing. She seems very knowledgeable and anytime I had a question, she was always very helpful! I definitely plan on coming back! Thank you for a great visit!

We stayed at the motel for three nights. The room was never cleaned even after I contacted the staff. The air conditioner had a moldy smell. The breakfast was not edible.I will not be using this motel again,

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning 634nanettteh. Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Thank you Brittany Fullmer AGM

At first glance hotel is modern and bright. Parking is good and so was check-in. Opening the door our room looked the same....but......housekeeping was below par. We found old leftovers in our fridge, hair in the sink that wasn't ours, dust and hair in the bathroom floor. Only a quarter roll of toilet paper on the roll and not a single replacement roll in the room. Naturally, we felt sketch about the overall cleanliness of the room after that The next morning I went to grab a a towel for the shower. All the neatly folded towels except one were damp.....yuk. Breakfast is typical. Get there early or you might not get a seat. Perhaps ours was an unusual experience....for their sake I hope so. A Giant and Weis supermarket is down the road, as well as some fast food joints and local restaurants. Very convenient to I-80.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Greetings afinetraveler! Thank you for taking your time to write as review. I am sorry to hear about your recent hotel experience. We value your feedback and I hope you give us another shot in the future. Thank you Brittany Fullmer AGM

Everything was great for our stay. Close to Hershey Park for a reasonable price. No problems checking in or out. Nice clean quiet room. Internet worked well and breakfast was good. Easy on/off Route 81 as well.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Morning Joseph, I'm so glad to hear that you had a great stay with us. I'm glad you enjoyed Hershey Park. We looked forward to seeing you guys the next time you guys are in town. We loved having you and your family. Thank you, Brittany Fullmer AGM

Assigned an occupied room. Unbelieve with this age of computer integrity that Worst Western put me in harms was as unlocked the door and tried to enter only to be saved by the deadbolt lock set in place

The woman who checked us in was very confused. She said that our room had been given away. She had said it was only her second day, so she called for help checking us in. Caroline came to help and was wonderful. She was very professional and polite. She checked us in quickly and we went to our room. The room was fine other than the carpet felt wet and had lots of stains all over. We went to the parks during the day and noticed that housekeeping had not come at all while we were gone (even though they were cleaning other rooms next to us while we were leaving). We called the front desk the next morning to ask for our room to be cleaned because we needed fresh towels and the carpet needed vacuuming. We came back and again the room was untouched. This continued for the length of our stay. We did not have one cleaning during our stay despite our calls. The day that we checked out, housekeeping attempted to let themselves into our room FOUR times starting at 8am (waking us up). We told them that we were checking out at 11am but they continued to come back again and again. The last time they came up I said "I am literally walking out in a min, would you mind coming back in a few min?" The woman replied "Well you need to be out by 11am." We were out by 10:55am and went to the desk to check out. We sat at the desk for ten min waiting to be helped because there was nobody around. I finally asked one of the housekeepers to help us find someone. The woman finally came up with one of the other housekeepers, never apologized or asked how my stay was. She asked what room we were in and when I told her the housekeeper started giggling and she had a smirk she was trying to hide. Not sure what that was about but it irritated me so much that I just took the receipt and left. I will be placing a call to the manager tomorrow about the unpleasant stay we had.

We really enjoyed our stay at this hotel. Very cheery interior with modern decor and updates. Pool was awesome and very clean. We enjoyed our stay here.. close to Hershey and relatives. We will definitely come back to this hotel.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear 806joyj Thanks for staying with us. We appreciate your feedback!

Full disclosure - they did send us up to a room already occupied. But mistakes happen and it was remedied quickly. Front desk staff was extremely polite and helpful and the hotel very clean. The price was good for a room with 2 queens and it also had a microwave and fridge. Parking wasn't an issue either. Overall very good. Beds were perfect and allowed for a great sleep. Only downside was VERY loud fellow quests but that can't be blamed on the hotel. Great place and I highly recommend it!

Nice motel, nice pool, good breakfast, but since it changed from Microtel to Best Western, they are now gouging prices for the Carlisle car shows. The elevator was out of service for 24 hours and the stairs were accessible at each end of the hallways.

We stayed in Enola PA on recommendation from a friend. The Best Western was the best rated hotel and now I know why. Their staff is friendly and accommodating . Our room was very clean and the pool was nice. Just what we needed after a long day on the motorcycles.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear ScreaminEagle2009, Thank you for your positive review on your recent stay here a the Best Western Plus. Our team works hard to provide the excellent level of service to our valuable guest deserve and love to hear when they have succeeded. We look forward to your return and are anxious for you to come back to stay with us. Best Regards, Brittany Fullmer AGM

Check in was perfect. The young lady who checked me in was fantastic and should actually be on day shift running the show. She was pleasant, personable, and helpful. Day shift, quite lacking, Computer in their computer station worked but printer doesn't and after 3 attempts and ten minutes wasted, I went to the front desk, waited for the girl to come back from one of the offices in back, and she said they knew it didn't work, that I needed to e-mail it to the desk and then they could print it. Back to the computer, e-mailed my boarding pass to the address she gave me and waited. After waiting several minutes, she said that we could try from the office computer, and see if that works. Since I had spent approximately 30 minutes trying to get my boarding pass printed to save time at the Philadelphia Airport, where I still had to drive to, I was saving any time. I ended up leaving 30 minutes late, with no boarding pass, and still a long drive. End result; Missed my flight by 5 minutes, had to re-book which caused me to arrive back in Las Vegas 2 1/2 hrs late. Also they had a baseball team of youngsters who thought the hallways and stairwells were play areas. Does no-one in a Hotel inform the supervisors of these kids that other people are trying to sleep and not to play and yell in the halls?? It may be my last stay, especially at $100 a clip! The rooms themselves are fine and housekeeping did a nice job.

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear Doug V, Thank you for your positive review on your most recent stay here at the Best Western Plus. Our team works hard to provide the excellent level of service to our valuable guest I apologize with for the printer not working for you. I understand your frustration. I hope you return and are anxious for you come back for another stay so we can make it right. Best Regards Brittany Fullmer AGM

This was a very nice stay for myself, my daughter and my two granddaughters ages 7 and 8 The pool was a perfect size for them and allowed us to relax and watch them have fun in the pool. The staff was very helpful, extremely friendly and did a overall great job Because of that we will definitely book a room at this hotel when we return to the Harrisburg area

bwenola, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear Connie S, Thank you for completing Trip Advisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad your granddaughters had a great time in our pool. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 717-635-2523. Thank you again for taking the time to review us. Sincerely,

the hotel was ok. While I had difficulty checking in (room was not ready and was asked to move my reservation to a "sister" hotel) which I denied for the second time being asked, they were nice enough to provide some bottled water and snacks for the room at no additional cost. Room was quickly cleaned, and therefore, soaps and shampoos were not replenished and we had to make a trip down to the lobby desk to ask for some.

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you I92850Wveronicab for your honest review of the hotel. We are extremely sorry for what occurred during your most recent stay. While we are not sure why these issues occurred during your stay please know this is not the normal process at this hotel. We will certainly follow-up with all of the staff members to ensure these issues are addressed. Thank you again for your honest review!

Amazing staff. They went out of there way to help and recommend places to eat. Rooms was excellent. Front desk staff was very kind and knowledgeable. One minor issue in rooms but Mike from maintenance took care of it right away!

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you conchittah for your awesome review! We are glad to hear that you enjoyed your stay with us. We will certainly share this with the staff as they enjoying hearing the great reviews like this. Thank again!

Overall this is a nice place. I am not very happy about the cost or the fact the manager refuses to take the coupons the hotel has in travel books. She will give a discount, but not much. She does not seem to care how long you have been using the location.

bwenola, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Good Afternoon E570FXstevenj, I want to thank you for staying at our property. I apologize for not be able to take the coupon rate. During our Busy season we are unable to take the coupon rate when occupancy is high. The coupon rate is not available. If you have any question at all please feel free to call me at 717-635-2523. Thank you, Brittany Fullmer AGM

Didn't have maid service for two days (after being promised they would MAKE SURE we had it after the first day of not getting it), didn't have hot water for two days in one of the rooms, room key stopped working after they messed up our reservation and had us checking out early (booked hotels 4+ months in advance), and on top of it they overcharged us.

bwenola, Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Dear JacobhX8348A0, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-635-2523 Sincerely, Brittany Fullmer 39137 Property Best Western Plus Harrisburg Mechanicsburg

If you like a clean room and clean towels, or just towels in general, they don't do that there so save your money and stay elsewhere. We went there for a 5 night stay and decided to roll the dice and stay at a Best Western. We have never stayed at one before so we thought, "Why not give them a chance?" What were we thinking?! We should have gone with what we knew and stayed with the chain that we usually do for either business or pleasure. We were here for 5 nights and we didn't get our room cleaned or fresh towels. We have to ask for them after going on the third day of our stay. Unacceptable. We didn't feel like a hotel guest but rather a huge inconvenience to them. For shame!!!

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you Johanna A for your honest review of the hotel. We truly apologize for not meeting your expectations during your stay. While I am not sure what occurred during your stay however please know this is not the normal. The General Manager has been made aware and shared your comment with our housekeeping team so that other guests do not experience these issues. Again, please accept our sincerest apology.

Stands out among other "passer-by" hotels in the area. Clean, neat, reasonably priced, serves breakfast. Fridge, TV, microwave, coffee-maker in the room, clean bathroom, comfortable beds. Absolutely recommend for short-term stays.

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you lubger for your awesome review of the hotel. We truly appreciate you taking the time to share your thoughts.

A very pleasant overnight stay. The room was beautifully furnished and decorated and very clean. The hotel was newly renovated and looked like new. The staff were very helpful and accommodating. The hotel was easily accessible from the Interstate.

A3250AZchristine, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you W1047HWvaleriem for your 5 STAR Review! We truly appreciate you taking the time to tell us you had a great stay and really enjoyed the hotel. We look forward to seeing you again on a future trip to the Central PA area!

Everything was very clean. check in and check out was quick. only hiccup was there was no shower curtain in the bathroom, but they brought one to the room very quickly so it was no big deal. Over all I will stay here again, nice place.

, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you 428toddp for your 4 star review of the hotel. We are happy that the issue was resolved promptly by the staff. We appreciate you taking the time to review the hotel and look forward to your next visit to the hotel!

The King room was very nice. It provided a separate sofa with counter and sink above the refrigerator. I also liked having a safe in the room. The bed was very comfortable and overall was satisfied to give this hotel a A+ rating!

, Director of Sales at Best Western Plus Harrisburg Mechanicsburg, responded to this review
THANK YOU Susan S for your awesome review! We are thrilled you enjoyed yourself while staying with us and found everything you needed in a newly renovated rooms. We look forward to seeing you again soon!

Wonderful surprise...our GPS listed Microtel. Remodeled 7 months ago. Everything is updated and clean. In the room...nice little sink and countertop near the microwave. Lots of outlets near the bed for charging electronics. Friendly, helpful staff. Great location...right off the exit with a large grocery store only minutes away (we eat in the room). The breakfast area was very nice but the food wasn't the greatest. Whoops...thought the carbon monoxide detector was a thermostat (weird placement). This will definitely be a regular stop for us.

, Director of Sales at BEST WESTERN PLUS Harrisburg Mechanicsburg, responded to this review
Awesome, awesome, awesome bas2sb for your review! We are so happy you liked the hotel and the nice touches we added during the renovation like the sink and countertop near the microwave. Our guests wanted a little more and we are happy to have made that addition during the renovation. The carbon monoxide detector tripped me up the first time too but if it means I will stay safe I'm all for it. Hope to see you again on a future trip to the Central PA area!

My wife and I stayed here last night after a long day of driving and this hotel was exactly what we needed. The Best Western is conveniently located off of I-81. We used a coupon from the I-Exit app that gave us a great rate. The staff was friendly and accommodating. Our standard rate room had king bed with a separate sitting area as well as a counter with stools, fridge and microwave, often called a mini-suite. The room also had a decent sized flat screen tv, ironing board and hair dryer. The room was clean, the bed and pillows comfortable. The window had two shades, a translucent and a room darkening. We couldn't get the room darkening one to come down. No big deal, but we will report it on the way out. Since we haven't yet gone down, I can't review the breakfast, but I saw the breakfast area on the way in and I expect it to be just fine.

Checked into this hotel after a disaster at the Red Roof in Harrisburg-Hershey. I was met by cheerful desk staff and a lovely, brand-new hotel in perfect condition. The room was sleek and well laid out, bathroom large and spotlessly clean, beds comfortable. Still smelled like new wood! All the amenities and a very helpful and cheerful staff. Breakfast was abundant, fresh, well presented and the breakfast area large and cheery with two TVs showing morning news. A wonderful stay at a very reasonable price--and great location. Perfect for Gettysburg and Hershey as well as convention centers.

, General Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
VA_walker36, Thank you for putting your comments on TripAdvisor. We strive to make every guest feel as if this is their home away from home. I will be sure to pass your thoughts about our hotel to the staff. If there is anything else you would like to discuss you can contact me at 717-635-2523. Lawrence Woodall General Manager

checked in for 1 night, was told place was just redone with new furniture, etc. place looked really nice. free morning breakfast could use a little improvement and variety. priced nice. staff was very friendly and helpful. will stay again. best beds and pillows I had in any hotel in a long time...

, General Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
raperlak, Thank you for posting about your stay on TripAdvisor. We are glad that you enjoyed your stay and are currently looking into the breakfast to see what else we can add to make it nicer for the guests. If there is anything you would like to discuss further, please contact me at the information below. Lawrence Woodall General Manager 717-635-2523

The breakfast was good with many things offered - It was nice to leave there for a day of sightseeing with a nice filling meal. Coffee and three kinds of juices available 24 hours. The staff we had dealings with were helpful but the manager Larry went above and beyond helpful. They are fortunate to have him as the manager for their hotel. If I have any complaint it was the first morning we stayed and at 4:30am someones's rooster alarm went off and not only did they take a while to shut it off they put it on snooze so I got to hear it again. So thicker walls would be a good improvement.

, General Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
Thank you for posting your comments about our hotel. I am glad you had such a positive experience and will be sure to let the staff know. We strive to make our guests feel as if this is their home away from home. The thin walls is an area I am working on to fix to the best of our ability. I hope to have some of those issues fixed in the next few weeks. I hope that next time you are in town, we will get to see you again. I hope those pictures turn out well. If there is anything else you would like to discuss, you can contact me at the number below. Lawrence Woodall General Manager 717-635-2523

This hotel was recently renovated - however, the new owners did not take adequate time to properly clean the rooms - construction dust was everywhere. The rugs in the hallway and the room had lots of lint and dirt. Considering the price that I paid, I did not expect "top quality" - I primarily look for cleanliness and it was lacking.

We reluctantly stayed here after our original hotel overbooked and didn't have room for us. The lady at the other hotel recommended we come here and I looked at the old pictures of the stained carpet and sure did not want to stay here, but this was the only hotel available and the lady promised me it was completely renovated. She wasn't lying! This hotel is wonderful! Everything is new, beautiful and clean! The breakfast is standard continental breakfast and was very clean and fresh. Give this hotel a try!

, Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
Darlene E, Thank you for writing about our hotel on TripAdvisor. I am glad you enjoyed your stay and will be sure to let the staff know. I would love to discuss your stay more. If you would like to reach out to me about your stay, please contact me at 717-635-2523. Lawrence Woodall General Manager

The Best Western at Enola was outstanding. The room was clean, bed was comfortable and it even had a small couch in the room as well as a counter top with small sink along with a microwave and fridge. We enjoyed our stay.

, General Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
MSPD13, Thank you for posting your review online. We strive to make your stays feel as if this is your home away from home. I will be sure to pass along this information to the staff and if there is anything else you would like to discuss please contact me at the information below. Lawrence Woodall General Manager Best Western Plus

Couldn't drive any longer and needed a place to crash. This is undoubtedly the best, Best Western I've ever stayed at. Modern, clean and right off the Interstate. Rooms are spacious, staff is excellent and the price was awesome!

, Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
Thank you for posting your comments about our hotel on tripadvisor. I will be sure to pass them along to the staff. If there is anything else you would like to discuss about your stay, please contact me at 717-635-2523. Lawrence Woodall General Manager Best Western Plus

This hotel provided a room with nice décor and conveniently located off the interstate. It has a very good value for the area. It had been recently renovated and Roman shades on the window was a nice touch as was the multiple component picture on the wall.

, Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
Robert K, Thank you for posting about our hotel on trip advisor. We love to hear from all our guests, positive and negative. I will be sure to inform the staff about your stay and if you have any other comments or questions would love to hear from you. I hope to see you next time you are in town. Lawrence Woodall General Manager Best Western Plus Harrisburg Enola 717-635-2523

The motel staff was great in every aspect. The rooms were very clean and vary quiet. Its has a nice size pool which is not to deep for the little ones. The hot breakfasts on the weekend were great and again the staff was great at there jobs. Checkout in the morning was vary fast and nice.

, Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
Tommyt, Thank you for posting your comments on TripAdvisor about our hotel. I will be sure to pass them along to the staff. I am glad your kids enjoyed the pool. Please reach out to me if you have any other comments or concerns. Lawrence Woodall General Manager 717-635-2523

this has been a newly renovated best western for a week.. you can still smell the paint. What they need to do is send an inspector to every room to make sure the place is ready to open for business. After 3 room changes, the final room made the grade. The beds are firm and they are big; each one had a sink, a microwave, a micro frig, and a flat screen. The first 3 rooms they gave us all had problems and this should have been taken care of before opening for business... no lights, leaking frig, rusty frig... staff was superb... overall, when this place is ready for business, I intend to return. One thing that was a real pain in the kazoo was having the microfrig on the floor... esp with all of the empty space available on countertops and cabinets etc...

, General Manager at BEST WESTERN PLUS Enola-Harrisburg Inn & Suites, responded to this review
Galvodog6, Thank you for posting your comments about our hotel on tripadvisor. We take all guest comments seriously and love to hear the thoughts of our guests positive or negative. As we remodeled all rooms in the hotel, during the construction process we had some refrigerators that were damaged and we currently have on order. Those rooms will be fixed in the next few days. I would love to hear more about your stay, if you like, you can reach me at bwenola@areyamanagement.com or contact me at 717-635-2523. I look forward to seeing you next time in town. Lawrence Woodall General Manager Best Western Plus Harrisburg Enola

We were happy to get a handicap room even though we did not have a reservation. The staff was extremely attentive and friendly. The room very clean and breakfast good. I would recommend this property to anyone. It would have been nice if the price were lower, but value for dollar was really fair.