SureStay Plus by Best Western Elizabethtown Lancaster

We chose this place only for the location despite the price, but we were greeted with surly staff and ridiculous extra charges. Even if your room is ready, you have to pay an extra $35 to enter your room before 3pm. And if you're 5 minutes for checkout? $50. I've stared at hotels in dozens of countries around the globe, and this was the most absurd money-grab I've ever seen. The breakfast was ok - the room's carpet was GROSS.

This hotel does not provide what it's website claims: So I recommend you check with the front desk whether the room you want to reserve has: 1. in room coffee maker ( front desk said Best Western was eliminating them from all hotels) 2. Table and chairs (nope) 3. Desk (nope) 4. Check if TV has picture AND sound. Ours had major channels (like CNN) that only gave sound, no picture 4. Soap at sink.... and probably a good idea to check the toilet paper as well. The front desk's response on # 1-3 ? " Oh we changed things but haven't bothered to update the website....sorry but I can't do anything." #4 & 5 reflect poor housekeeping and maintenance.

Got the rooms with the two queen beds. Typical rooms, they were clean which is always the most important thing to us. Decent amount of outlets to charge your devices too. Breakfast was great. Lots of options (bacon, sausage, potatoes, eggs- scrambled and cheese omelets, biscuits and gravy, waffles, plus a lot more). The waffles had great flavor and came out really fluffy each time. My family really enjoyed everything. Rooms were affordable too and the hotel is very close to the highway. Location was perfect as it was right between both Hershey and Lancaster (about 20 mins in either direction).

The overall stay was very, very good. In order for me to give a 5 then everything needs to be flawless. That being said this was a great stay and I would definitely recommend this hotel if you need something in the area. It was clean and housekeeping did a great job making sure the room was kept tidy. The breakfast was really nice for our mornings. Items were standard for the food but it was clean and stocked always. The food staff also inquired from the guest if they needed anything and if people were having a nice morning. Just super friendly and accommodating. The hotel is a little dated but it is completely fine and it has a nice pool (although it was not open yet). My only room for improvement would be to have the front desk workers be a little more welcoming and friendly. They were not rude but they were not going out of their way to make you feel home, away from home.

I liked this hotel and the fact that it was on the smaller cozier side. My family and I traveled 3 hours for our boys basketball tournament and those things are always mega expensive so to find a budget/value that is close to the event venue and suites your families needs is always a plus. It was clean, there was a lot to choose from at breakfast. I liked that the utensils were individually wrapped, so were the coffee straws, the milk was also individual 12oz containers, Im not one to be too picky but I noticed those things. There was waffles, bagels, muffins, bacon, eggs, chobani yogurt, like everything you could want. I met with 3 staff, all friendly. The pool and gym were nice and clean and fully stocked with towels. The reviews say the rooms are small, I didn't care that the rooms are small I cared that the beds and breakfast were big lol. Also did I mention breakfast was 6:30-10:30 (I stayed Saturday and Sunday) It's good value for the money, would stay here again.

We live locally. Our home was being renovated and wouldn't be finished by the time out previous hotel res ended. I booked 3 days in advance. The MORNING of checkin, 3 hours prior to the early check in I paid for I got a TEXT telling me that because I live less than 20 miles from the hotel, they had cancelled my reservation! I called and explained the situation and that I have 3 kids, 2 disabled and was told the manager would make a decision when she got in (it was already past 8am.) We had to be out of out first hotel by 11. It's not after 12noon and I haven't heard a word from the "manager." The personal n I spoke with told me she gave me plenty of notice. 3 hours.... To find a wheelchair accessible room.....

Vey clean. Receptionist was very friendly and knowledgeable on area. Breakfast good and like coffee in lobby. Pool and exercise room very nice with fairly new equipment.

Hotel is right off Rt 283, so there was a lot of road noise from the back side(which is where my room was). The breakfast was very good - lots of choices. The front desk clerk was not very friendly, but maybe he was having a bad day.

Loved this hotel. Modern, clean and neat. Comfy bed, nice patio outside (by the pool) with a firepit and tables with umbrellas. They also have a good gym. Great staff and breakfast offered many choices. Highly recommend. Just recommended to friends

Hotel itself was nice. Pool, Nice gym, great breakfast, friendly staff. The room itself left a lot to be desired. I stayed two days and was gone most of those days, and even at that the litte inconsistencies were still quite annoying. Desk chair in room: Broken. TV: Half the stations (all the ones I wanted to watch that wasn't news, USA, TBS, BRAVO, FX,) didn't work? kept digitally skipping and freezing. Yet Fox "news" the three stations worked just fine. I don't understand how that's possible. Tv remote barely worked 3 feet in front of the TV. Had to hit Power 6 times before it went on or off. Same with switching channels. BATHROOM: My shower was weird. I'm guessing it was maybe a handicap shower? Couldn't use. Two days I went without a shower. The shower head was floppy and rusted out. Everytime i turned on the shower, it just flooded the bathroom. I'd have to have been 5 feet tall to fit under the shower head also. ROOM: Beyond dated. Bed was comfy. AC/Heat unit seemed new.

Walked into hotel, staff was not welcoming or courteous. Walking into our room it had a strange odor. Our room beds were not comfortable, there was a Keurig but no coffee in the room. The air conditioner also seem to not be working properly. It kept clicking on and off and not meeting temperature.

Everyone there were very friendly. Room was clean but small our sink wasn't in the bathroom but in the room, which was a little awkward for us. We had a micro wave refrigerator but no freezer in it. Breakfast was good and they kept the tables clean in between guest. Location was nice no road noise. Overall it was good we would stay there again. Loved they had coffee 24/7 and at night they brought out really good chocolate chip cookies also apples and oranges.

We stayed here while moving our son in to E-Town College. They are currently under construction so there was a bit of noise from the contractors installing floor tile until 10:15PM, but when I called the front desk they resolved it immediately. The room was clean and the location is easy on and off from the highway. Based on the positive experience with the front desk, we will stay there again when we visit our son.

Our room was extremely damp and humid in spite of the AC settings. In addition, our toilet over flowed. Breakfast was great but it didn't make up for the uncomfortable atmosphere in our room. Sheet and mattress cover didn't fit the bed. It bunched up on the bed each night. I do not recommend this hotel.

I was in the area for a convention/training and found this great place. Located away from the major highway, but quick access. From the moment I walked in I felt welcomed. The staff were all very friendly and went above and beyond to meet my needs. Rooms were very clean and provided all of the amenities needed. Overall good price, excellent room and great breakfast.

Stayed here for a wedding. Staff was very friendly and helpful. Rooms were very clean, would recommend staying here. Just fyi there isn't much around the hotel, you have to drive to get food and all. .

The location is on a side road which creates a quiet hotel...a big plus for us...yet it is very convenient to main highways. The hotel and rooms are attractive and clean and the prices are great. The breakfast room was nice with a variety of foods, hot and cold. Hunter was the desk clerk that we dealt with and he was very friendly, helpful and considerate. Around the corner are various stores and places to eat, some of which deliver. Although we had stayed in the area before, this was our first time here. Now this is where we will stay, for sure. You'll be pleased.

This is the third year we have stayed at this hotel for a bowling tournament in the area. We have been well pleased because of the location. However, this trip was more pleasurable than usual. The rooms are roomy, quiet, clean, and with the mini-fridge, microwave and Keurig coffee/tea maker, what more could you ask for in an affordable hotel. (and the bed are super!) Add the ever availability of fresh fruit and coffee bar in the pleasant lobby...another plus. Then an abundant breakfast, hot, cold food and beverages, pastries, etc. everything we would have wanted or needed. Did I mention the hotel is nicely priced being so close to Hersey Park? Wonder staff too! Now for the only reason for not getting a 5th star...no pool. Some people may think that is a plus because it doesn't attract too many families with children. For me I like a good swim after a day out. There is a great workout facility in the hotel, but for me in the summer, a pool adds the final touch. Otherwise, and in every other way this hotel is a 4++.

The staff is great. I had problems logging onto the Internet, the Front Desk clerk came down and helped me out, the woman who checked me in was very friendly. The room was clean and the bed comfortable. Breakfast was nice.

This hotel has top notch customer service! I wasn't even a guest here yet I was extended the best customer service ever! I was in Philadelphia, PA over the weekend of June 15th thru June 18th and rented a car from Thrifty Car Rental. Well, I left my iPad in the rental car and didn't realize it until June 19th. I tried numerous times to get in touch with the local Thrifty office where I rented the vehicle but to no avail, I kept getting the run around. I tracked my iPad, which was still in the rental car, by using the Find my iPhone app. The car had been rented to a customer at this hotel. I called the hotel and explained my situation which I know sounded bizarre to Hunter who was the most, honest, sweetest, nicest person. He went above and beyond to communicate with the customer to retrieve my iPad! His manager, Ms. Rose, went the extra mile as well and packaged my iPad with care and mailed it to me. Great help is hard to find! I'm so glad I found it at the Best Western! Thank you all so much from the bottom of my heart.

This is an okay hotel. Small rooms, but great staff. Beware of Reservations.com. We had stayed here two months ago as an Holiday Inn Express for a function at the Masonic villages. Same thing this time for a funeral. When I booked a room I was led to believe I was dealing the the Motel directly, when in fact , I was not. I was not apprised of the additional fees. Beware I overspent by 60 dollars. MAKE YOUR RESERVATION WITH THE HOTEL DIRECTLY!!! Beware the scams on the Internet since they changed to Best Western March 1

Finding a place in Hershey area is challenging during warmer months. This used to be a Holiday Inn and has changed brands. The grounds are well kept and the lobby is on point. The room was average. The beds were very comfortable, however the bathroom sink is actually outside the bathroom in your room. They need to update showers. They have wallpaper upper part of shower therefore mold starts to accumulate at the seams. This should be a tiled section or a one piece insert. One good feature was the sound barriers. Normally when you have runners on the level above, it echoes strongly into your room. The floor are sturdier, and have less noise bleeding through for a quieter nights sleep. Breakfast was decent, with choices of regular scrambled eggs, or egg white vegetarian omelette. They offered same as hotels on breakfast choices, so no better or worse here.

From the get go, reservations went smooth! We checked in at 1:30 am and was greeted with a welcome and she accommodated our 1st request. The hotel and the rooms are clean and above par. The fitness room is all you'll need when you're away, the breakfast and the morning staff are very friendly and very accommodating. Good choices and the quality of breakfast was good, they have hot and cold items. Our flights were delayed and they allowed us a late check out. When we are back in the area, we will surely stay there again. Thanks H.I.E Etown!

All staff at desk were outstanding! Very friendly and extremely helpful! Room was very clean and hotel in a very convenient location. I will definitely make this my "go to" place to stay when traveling through the area.

beds and sheets were fluffy, clean and comfortable - pillows were plentiful and fresh. Room is tight, but this IS an inexpensive hotel; ratings should be in context of cost. Wonderful lobby with fresh fruit and coffee all the time. Breakfast was excellent (also, in context of the hotel-star-level). Staff is friendly and attentive. It's a franchise location ... meaning not corporate owned; essentially, it's a mom-and-pop-run "store." We needed a cot, which was delivered very quickly and already made-up for us... the one negative is a relatively small and antiquated shower/toilet (sink is in the room - which we think is a good idea in hotels).

We booked the hotel because we had a wedding to attend and this hotel was given as a reference to stay as well as a Choice Hotel. So I choose Holiday because I am a priority member- the room was small, the bathroom sink was in the bedroom ( half a bathroom. The staff was great, great location but to pricey for the room I recd! I did contact the manager Rose, by email and still have not heard from her. If you book watch what events are going on because this impacts the rate for the room and do not stay in room 133 too tiny

When we visit our daughter in Elizabethtown PA we always plan to stay with our dog at the pet friendly Holiday inn Express right off of route 283. The front desk staff are the best and accommodating. The rooms have microwave and refrigerator. Breakfast is included, and the staff in the breakfast room are super efficient. Restocking and cleaning. Coffee and tea available int he lobby 24/7 with fruit and cookies. The grounds are clean and provide plenty of space to walk the dog. Picnic tables are set-up to read a book or the paper as the room is made. They have maps of the area of restaurants and shopping. Parking lot is well lighted, but on a slope, so be careful when you use one of the available carts to load your stuff. Bottom line, excellent staff at a clean and affordable property we will have no problem returning to in the future.