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Best Western Hotel High Road Inn, Edson

4.0/5  - basé sur 171 notations.
300 52nd Street, T7E 1X8, Edson, Canada - See map

Welcome to the Best Western High Road Inn, where guests will find exceptional customer service and friendly environment. Whether you travel is for business or pleasure, you'll find affordable accommodations that meet your needs! We're a full service family friendly Edson hotel and are committed to ensuring every guest is cared for. Travelers will find a variety of attractions located near Edson. Relax and take in the local scenery, browse the local shops or a round of Golf. Take advantage of everything Edson has to offer. Warm and inviting staff and well-appointed rooms will make your stay memorable. Experience the full hotel which includes these standard amenities: large variety of spacious and clean guest rooms, honeymoon and King mini suites, business, conference, banquet facilities are also available, swimming pool, water slide and hot tub, complimentary hot breakfast, a perfect start to your day, LCD flat screen televisions with cable satellite, upgraded free Wi-Fi, newly renovated rooms and facility, pet-friendly rooms (limited number of rooms), mini refrigerators, non-smoking facility and ample parking for large vehicles. Full service amenities include: The Galloway Pub, offering a fun environment and cocktails. The Golden Honey Restaurant - where you will enjoy the famous Cantonese, Szechuan and Western style cuisine.

Best Western

Hotel High Road Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 167 guest reviews
NOTE ISSUED
Excellent
87
Very Good
47
Average
20
Poor
7
Terrible
6
REFER TO NOTICE
Business Business
74
Couples Couples
35
Family Family
37
Friends getaway Friends getaway
11
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Quick Work Stay"

4
25/08/2018

I stayed in this hotel while travelling through Edson for work. The staff was very good to us coming off a long day driving. The rooms were spacious and well maintained. The only issue was you could hear people somewhat through the walls. Otherwise a great stay. I would come back and recommend others come here.

Donna B, General Manager at Best Western High Road Inn, responded to this review
We are pleased to hear that you had enjoyed your stay with us. Thank you for your recommendation and look forward to seeing you on your next stay with us.

"Nice, Quiet Hotel with Great Waterslide"

4
20/08/2018

This hotel is nice and quiet, despite having a lot of travelers, you didn't notice them in your room. The rooms are spacious and tidy, and the beds comfy. You receive breakfast coupons to use at the Golden Honey restaurant (attached to the hotel), which is nice; however, breakfast is only so, so. Because the Golden Honey is a Chinese restaurant, the eggs and bacon and a slight taste of Chinese food, and everything was a little greasy; however, I would take this over a continental breakfast any day! Lastly, the waterslide and pool in this hotel is fantastic! The waterslide is so fast for a hotel slide - my kids and I loved it! The hot tub is a little small, but the water temperature was nice a hot, when usually hotel hot tubs are only a little warmer than tepid. My only complaint is the tile in the pool area is quite slippery, so bring a pair of flip flops to walk around in.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your wonderful review about our property. We are happy that you were able to use the amenities that we have to offer. Thank you for your concern about the tiles in the pool area, they are rated anti slip. We will definitely look in to your concern. Have a great rest of your summer.

"Comfortable hotel offering good value"

4
20/08/2018

This is a more or less standard Best Western property but with a pub and restaurant, (although i didn't make use of either). It is in the middle of this small town but was nevertheless quiet. There was lots of parking. The front desk staff were friendly and helpful, remedying a problem I had with my door lock as best they could promptly and without any fuss. My room was comfortable and clean with all the facilities I needed. Unusually, the complimentary breakfast was waitress-served and offered a choice of hot and cold options. There is a large grocery store and liquor store across the street from the hotel. Overall, it was a good place to stay and i would willingly return if in the area.

Donna B, General Manager at Best Western High Road Inn, responded to this review
We are pleased to hear that you had enjoyed the amenities, the comfortable clean rooms as well as being centrally located to all the services that a person requires. We look forward to seeing you again if you are in our area.

"Nice to feel at home"

5
11/08/2018

Ive stayed here a few times and it just feels like home. Ive worked in thus area for 6 years stayed in all the hotels and by far this one is the best , from the lounge to the pool to the breakfast thats offered you just cant beat it.

"First Time Stay at BW in Edson"

5
27/07/2018

I stayed at the BW in Edson for the first time. Check in was quick, easy and friendly, as I had made a reservation online. I was given an upgrade at no additional cost, nice touch. Room was ready, clean and everything worked. The property appears to be have been well maintained. The breakfast itself is in the attached restaurant and is good. For an additional charge you can upgrade your breakfast. A breakfast voucher is required and can be obtained at the front desk. Staff was readily available, if need be. Overall good value for your hard earned dollars and I will return again, should the need arise.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your great review of our property. We are happy to hear that you had enjoyed the clean well maintained upgrade. A good breakfast is a great way to start the day. Thank you for choosing our property for your accommodations.

"Clean, comfortable rooms at an affordable price"

4
24/07/2018

Stayed at the Howard Johnson last time here and the comparative value for the money is night and day. This Best Western is light years ahead of the HoJo. Don't debate it. One is a hotel and one should be shut down. The adjacent Pub is excellent too.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for choosing the Best Western High Road Inn. Joe we are pleased that you had enjoyed your stay as well as the amenities that we have to offer. We are looking forward to seeing you on your next trip to our area.

"Very much overpriced, stay elsewhere"

2
24/07/2018

We stayed one night on a hot July week in this hotel. The one thing that made us chose this one was the swimming pool and the decision point between HI and this BW was slightly better reviews for the BW, plus we've always heard good things about BW. Let's start with the good things: clean and spacious room, the swimming pool and slide were enjoyable with the kids. Now the rest: breakfast options are limited and boring, front desk tried to charge us a whooping $21 for a cot on top of the $140 we paid for the room (the kids ending up just sharing a bed), the room had a weird smell when we got in, made me think of cold tobacco mixed with some chemical that I'm guessing was used to get rid of the smell. Yes, it was supposed to be a smoke-free room. After we came back from dinner, that smell was gone thankfully. Body soap bottle in the bathroom was empty. The worst part was the AC. It was so loud in our room that we couldn't sleep with it on. We had to decide to sleep with no AC on a hot July night. Since the kids were very tired, we didn't ask to get a different room and risk potential further issues while dealing with moving our luggage and dealing with cranky kids. We've slept in other hotels, we have AC at home and been to Cuba, Mexico and so on...AC has never been loud to a point to prevent us from sleeping, till this time. Up to $90, that would have been almost acceptable, but at about $140 a night, that had to be one the the worst possible experiences in a hotel. First and last time in a Best Western.

Donna B, General Manager at Best Western High Road Inn, responded to this review
David, thank you for sharing your experience and your opinion of our property with us. We take the feed back from our guests, either positive or negative, and turn them into a positive. Coaching our employees of concerns in each survey completed. Our service promise is if something is not meeting you expectations, please let us know at the time during your stay as we want to make it right.

"Going the High Road!"

5
20/07/2018

The BW High Road Inn is the best place to stay, in Edson, any time of the year! They have everything you need. Great rooms, Support Staff, Manager, Food, Recreation, Pub, Restaurant. Stay there! You'll see.

"Great Sleep"

4
02/06/2018

Great accommodations, excellent service, pool was clean gym was clean, had a great sleep. To many questions on this survey. The questions started off very simple and then they just never seemed to stop is this ridiculous survey done yet.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for completing your survey. We are happy to hear that you enjoyed your stay with us. Enjoyed the amenities and had a great sleep. Look forward to seeing you again.

"Great place to stay...for work or play!"

5
27/05/2018

I stayed here one night for work. The hotel is beautifully decorated. The room was large and everything was clean. The bed was very comfortable and allowed for a great sleep. WiFi connection was strong and reliable. It did not drop the signal once. I received a free breakfast coupon for the restaurant located in the hotel. Breakfast was made to order and was served hot. Absolutely an excellent experience. I hope to return with the family, as they would enjoy the pool area.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your wonderful comments about our property. We are super happy to hear you had enjoyed the amenities that we have to offer. Had a great sleep and a great breakfast to start the day. Look forward to seeing you and your family in the future.

"one stop to see friends"

4
09/05/2018

Have never stayed here so we decided to try it as my companion wanted a hotel with a pool.The room was large very nice and clean. The pool was deemed ok.Staff was pleasant. This area of Edson is in a light industrial area no green space for the dog but there is a park about a block and a half away. One negative point The hotel could donate what the are charged by the restaurant to a school lunch program for the breakfast. We both had something called French toast which had no resemblance to any frenchtoast Ive ever had or heard of. S

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the opportunity to have you as our guest. We are happy to hear that you had enjoyed the room and the amenities that we have to offer. We do have a dog park in town and I hear lots of great review about the park. I appreciate your concerns and recommendations with reference to the breakfast. We are hoping that you will choice to stay with us again on your next visit to our area.

"Best Western High Road Inn Edson"

5
30/04/2018

My overall expericen was great. I had made a mistake on my arrival date. The staff were very pleasant and accommodating. I was checked to my room very quickly. The breakfast was very good. We had a wonderful stay.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for taking the time to tell all that you enjoyed your stay with us. It pleases us to hear that you were looked after quickly and efficiently by our staff. A good breakfast is a good start to the day. Looking forward to seeing you on your next stay with us.

"Another great stay at Edson Best Western"

5
30/04/2018

We always receive a warm welcome and enjoy our stay when we come to the Edson Best Western. Friendly staff and the rooms are excellent. We like the pool, and the locations. Close to everywhere we need to go.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Its great to hear that our staff makes your stay warm & welcomed. Happy to hear that after enjoying the pool you can relax in our spacious rooms or venture out to the different stores and parks that are located within walking distance from our property. We value your business and look forward to welcoming you back on your next stay.

"A decent hotel with a couple of quibbles"

3
24/02/2018

Stayed here en route to BC. Convenient location right off the highway, but then, pretty much everything in Edson appears to be right off the highway. Handy to shopping. Decent room but very small bathroom with minimal counter space. No bar soap offered for the shower, just a tiny bottle of liquid body wash that didn't lather well or go far enough. The wifi was slow and the desk provided only one outlet, positioned inconveniently underneath and no USB ports. There was a recycling bin in the room which we appreciated. The hotel has a restaurant and pub which appear to be subbed out to Chinese management. The menu is largely Chinese. My wife and I thought it would be convenient to stay in for supper and went to the pub, which has the same menu as the restaurant. My wife had a chef's salad which she was entirely satisfied with. I, however, ordered a shrimp Caesar which actually came with canned shrimp, not what I expected for a $15 salad. Breakfast was equally disappointing. Breakfast was included in the room rate but consisted of exactly 4 choices of the egg and pancake variety. The food was mostly fine except that my wife's hash browns were undercooked and no butter was offered for the pancakes, only margarine. I would probably stay in this hotel again, but I would eat elsewhere.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your review. We are please to hear that you had enjoyed your stay overall. We appreciate all of our guests reviews may they be positive or negative. They are greatly appreciated. Look forward to seeing you on your next visit.

"Great hotel"

5
10/02/2018

Clean, crisp linens. Quiet comfortable rooms. Had a great sleep during my trip Walking distance to a DQ, Tims, Sobeys and Shoppers drug mart. Wonderful place, reasonable prices. Never tried the pool or hot tub but I did see it getting cleaned every morning. Which is a huge bonus.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the amazing review. We are happy to hear that you enjoyed the location of our property to enjoy a brisk walk to the other amenities that our area has to offer before retiring to have a great nights sleep. We are hoping that on your next visit you are able to swoosh down the water slide, have a swim and relax in the hot tub. Looking forward to seeing you on your next stay with us.

"Comfort and cozy"

5
01/02/2018

My stay in Edson was to visit family. This hotel room had recently been renovated so was clean and fresh. It was nice to relax in the hot tub at the end of the day. In the lobby I really appreciated the cookie, apple and fireplace while the truck warmed up

Donna B, General Manager at Best Western High Road Inn, responded to this review
We are pleased to hear that you enjoyed our newly renovated rooms. We are delighted that you took advantage of the hot tub as well as enjoying the cookies and apple. We thank you for your business and look forward to seeing you on your next stay with us.

"Best western high road in"

5
08/01/2018

This is where I always stay for work and I don't like the no smoking rooms but all and all good stay there every time I'm in Edson and I will stay there the next time that I'm in Edson it's the best place that I have stayed there and I have bin there more then most

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your wonderful comments about our property. We strive to provide our guests with satisfying over experience and service during their stay. We appreciated your comments as well as being respectful of our non smoking policy as we 100% smoke free. We look forward to seeing you on your next stay with us.

"Always a Pleasure."

5
31/12/2017

I have been staying at this Best Western for two years and it is alway enjoyable whether it is for bussiness or pleasure. The front desk staff make check in/out efficient and the rooms are always welcoming.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Happy New Year. It is wonderful to hear that you enjoy your visits to our property may it be business or pleasure. We appreciate your loyalty to our property as well as our brand. We look forward to seeing you on your next stay.

"Great Stay for work"

5
22/12/2017

Very comfortable place to stay while working. Every amentity you need and central in Edson for easy commutes in any direction out of town. Breakfast is great. Staff is awesome, day or night they are always happy and helpful. Thanks again! See you soon

Donna B, General Manager at Best Western High Road Inn, responded to this review
We are happy to hear that our staff is able to make your stay comfortable and enjoyable while you are away from home working. Thank you for choosing our property. We value you as our guest. See you soon. Happy New Year!

"Great Stay Great Value"

5
20/12/2017

Excellent Clean Comfortable Room. Great Value. Good Included Breakfast. Tip should of been included with free Breakfast. Easy fo find Location. Close to all Services a traveler might need. Nothing more you could ask for.

Donna B, General Manager at Best Western High Road Inn, responded to this review
We appreciate you taking the time to share your experience. It is great to hear that the location was a great fit that had easy access for all your needs. Glad to hear that you enjoyed your breakfast. Happy New Year to you all.

"One of the nicer places to stay in Edson."

4
16/12/2017

Full service hotel with restaurant/bar. The rooms are spacious and clean. There s great pool, hot tub, and waterslide in the middle of the complex. The fitness room is located inside the pool area, such that you have to cross the pool are to have a workout. Unfortunately because of this, the gym's hours are restricted to match the pool hours - so you can't work out before 9am, or after 10pm. The changing facilites are a little odd as well - on the mens side at least. There's a small empty area with no benches or locker, where you can change. A bit awkward. The attached Restaurant/bar is a hopping joint, with activities throughout the week, such as karaoke. A decent selection of draught and bottles are available, as well as anything else you might fancy. The food is pretty good and comes fast. The hotel is situated across from a retail complex. Hop across the parking lot to a full grocery store, shoppers drug mart, liquor store, and more. There's plenty of parking here, park your 18-wheeler with no difficulty, if that be your situation. Great value overall.

Donna B, General Manager at Best Western High Road Inn, responded to this review
It is great to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments about our property and the amenities that we have to offer worked well for you. We appreciate your comments about the change room as well as the hours of the gym to work out. Feel free, on your next stay, ask the night clerk to let you in to swimming area so that you are able to work out before 9 a.m. Look forward to seeing you on your next stay with us.

"This is a one stop all in hotel"

4
16/12/2017

BW High Road Inn was recommended to me for an extended stay and the facility and staff measured up. Clean nice size rooms and terrific facilities the hotel proved a great place to be after a day in the field. Food and services were very good. Be advised if you're a six footer or better "yoga" will help . . . those toilets are pretty low to the ground :-)

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you Jimmy for the great review. We are thankful to the individual(s) that recommended us and we stood up to their and your expectations. We look forward to having you as client.

"It's a Best Western"

5
07/12/2017

You pay for quality, best hotel in Edson. Pool/Hot Tub and a tiny gym. Worth the stay, $148 for a double queen. Seems like they mainly have those. Had apples to eat at the front, s**t you not best apples I've ever had. Would just go back for the apples. Renovated rooms.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your amazing review of our property for everyone to review. It is great to hear that you enjoyed your newly renovate room. The apples will definitely be here the next time you visit.

"Great Place to stay"

5
06/12/2017

This hotel is top of our list. We have stayed here a number of times and the staff are always very helpful and greet us when we arrive. they know us so well that they immediately know who we are and how we like our room. We have asked for no deodorizers to be used in our room and they have complied always.

Donna B, General Manager at Best Western High Road Inn, responded to this review
It is our pleasure to have you as our guests. Thank you for the wonderful comments about our property and staff for all of the trip advisor family to read. Look forward to seeing you on your next stay with us.

"very welcoming"

5
05/12/2017

friendly accommodating would stay again on any terms and would say that the staff try to do what they can to make you stay enjoyable and comforting. If you want quality and relaxing stay do stay at this location I know we will and if our dates cannot be met we would change just to be able to stay there

Donna B, General Manager at Best Western High Road Inn, responded to this review
We can't thank you enough for saying the all the great things you have to say and for sharing your experience. Thank you for suggesting our property to enjoy a quality relaxing stay. We look forward to seeing you on your next return visit.

"Best Western High Road Inn Edson, AB"

5
05/12/2017

The hotel staff are friendly and knowledgeable. The rooms were clean and well appointed. I would recommend this hotel to everyone. The meals in the restaurant are really good. The Pub is well staffed and a great place to relax and meet friends.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the amazing comments and acknowledging our for the friendly knowledge and the well kept clean rooms. Good to hear that you enjoyed the meals and atmosphere of the restaurant and pub. We are happy that you had some relaxing time to meet up with friend. Look forward to seeing you the next time you are in our area.

"Comfortable and Nice"

4
20/11/2017

Overall the hotel and staff were really good. Beds were comfortable and everything was clean. Hot breakfast option with the room was great! Especially as we were in town for a sports event. It was great to feed the kids real food with out having to worry about additional cost or going to a different restaurant!

Donna B, General Manager at Best Western High Road Inn, responded to this review
It is fabulous to hear that you enjoyed your stay with us. We are pleased that you enjoyed the complimentary breakfast that we offer. A good breakfast is a great start to the day. Good luck in the upcoming swimming events that you have registered in.

"hotel stay"

4
20/10/2017

hotel was clean and friendly. The hotel was close to all amenities and businesses. Would definitely book with Best Western again. Good price. Restaurant had a good menu. Staff were efficient. A swimming pool, minimal exercise equipment. Very compact area to workout.

Donna B, General Manager at Best Western High Road Inn, responded to this review
We are pleased to hear that you enjoyed your stay at our newly renovated property with all the in house and surrounding amenities. We look forward to seeing you again the next time you are in our area.

"Average Stay"

3
18/10/2017

Stay was average, I had neighbors complain the TV was too loud at 8:30PM when the volume was at a normal level. I could easily hear neighbors as well, walls were not sound insulated enough. Curtains in the room I stayed in also did not close all the way and were transparent, which could allow anyone to see into the room.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your comments. We do have black out curtains in each room and I apologize that you were unable to locate them. We hope that you will consider staying so that can have the chance to provide you with a superior experience.

"Great hotel"

5
14/10/2017

Good sized room for decent price. Hotel staff kept the room immaculate. Lots of large parking out back for vehicles with trailers. Even being between the elevators, there was very little noise in the rooms. Good for business travel!!

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you very much for a great review for all of our present and future travelers to read. We are glad to hear that you had a comfortable stay. We are truly proud of having such wonderful who go above and beyond to providing great hospitality service to all our guests. The parking lot is truly a great amenity for individuals travelling with RV's or Bigger Units.

"Nice Newly Renovated"

5
09/10/2017

Rooms and hotel have been newly renovated - very nice job, very refreshing. Great place to stay - nice beds, very friendly staff - clean, feel like home. pub was a great place to unwind, great tap beer selection, newly renovated as well

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for the great review. I am happy to hear that you enjoyed our newly renovated property including the lounge and restaurant. Your comments motive us to continue doing our best in keeping all of our guests happy and comfortable during their stay. We look forward to seeing you on your next visit to our area.

"stay away"

2
02/10/2017

the hotel is actually quite nice but the unfortunate part is that there is a pub attached to the hotel and the smokers spill out into the parking lot to smoke and make a lot of noise, hotel staff told us that if we had let them know they would have done something about it but what are they going to do, shut the bar down. They either need to close the pub down or shut down half of the hotel

Donna B, General Manager at Best Western High Road Inn, responded to this review
It is great to hear that you enjoyed our newly renovated property. Our Service Promise is if something is not meeting your expectations, please let us know. We want to make it right! We would have not make the suggestion to shut down the pub or close down half of the hotel but we would have offered to move you to another room in the hotel. I was happy to hear that the Front Desk did their best to compensate you for the experience that you had at our property.

"pillows and sheets are smelly because of detergent they use."

1
30/09/2017

The strong smell of detergent on the pillow woke me up. They use Gain detergent which stinks! Bring your own pillow case if you have to stay here. Just like hotels are smoke free, they should be odor free.

BestWesternHotels, Corporate at Best Western High Road Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Very clean, friendly staff"

4
28/09/2017

I stayed one night for business. Hotel room was exceptionally clean (and I'm a germ-a-phobe!) and the bed was pretty comfortable. Front reception staff were very friendly and helpful. Breakfast was not very good - I'd suggest skipping it and going across the parking lot The Funky Fork (SO GOOD)

"Great Hotel"

5
27/09/2017

Stayed here for a week for work. Hotel is very clean and really nice employees. There's a pub joined onto the hotel that has great food and drinks. Internet works great and there's a separate computer room for guess to use also. I would differently stay here next time I'm in Edson.

"Feel at home"

5
26/09/2017

Can't express how the staff goes out of their way to make you feel at home , they go above and beyond what they need to do and they make a point to call you by your name which makes a person feel right at home

"Great Value, Clean and Comfortable"

4
20/09/2017

stayed on the first floor. It was really quiet hotel. Very clean, and the bed was extremely comfortable! Breakfast is very basic (but decent quality), they could use more veggies/fruit/healthier options

Donna B, General Manager at Best Western High Road Inn, responded to this review
It's wonderful to hear that you enjoyed your stay in our newly renovated rooms. Thank you for your comments about the breakfast. We hope to see you on your next adventure to our area.

"Highly Recommended"

4
18/09/2017

We had a good stay. Nice , Comfy beds, very clean. My kids enjoy there swimming pool and slide. Very friendly and smiling staff at the front desk .Restaurant onsite very convenient. Restaurant staff very friendly as well.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the amazing review. We are thrilled to hear that you enjoyed the amenities that we have to offer. We, at the Best Western High Road Inn, thrive to make our guests feel welcomed with a friendly warm welcome. See you again on your next visit to our area.

"Oh yeah"

5
14/09/2017

We love Best Western hotels So, add this to our list of an awesome stay. The room was quiet....clean.....comfortable bed.....great staff.....very decent price. You have hotels and then you have Best Western.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for such an incredibly nice review! We are happy to hear that you enjoyed your stay with us. Our staff takes pride in their work and it shows. We appreciate your loyalty to our brand.

"Great hotel "

5
09/09/2017

Me and my wife recently stayed here and I can honestly say this hotel is very clean and has super comfortable beds. The pool is also very nice I will definitely stay here again. Great job best western staff for making are stay the best possible experience thanks

Donna B, General Manager at Best Western High Road Inn, responded to this review
Cam, that you so much for the great recognition of our staff. We take pride in our staff and service for each individual's stay. Its great to hear that you had enjoyed the pool followed by a great sleep on our wonderful top of the line beds. It's our pleasure to have you as a guest and great to hear that you enjoyed your stay with us. Looking forward to your next visit.

"Great stay overall. Friendly staff, clean and spacious rooms."

5
26/08/2017

Stayed here in July 2017 while traveling from Jasper to Edmonton. It's about halfway and made for a good resting point. The hotel is located in the heart of the town with a Walmart, Pharmacy and a few places to eat within walking distance. There's plenty of free parking, and the area felt safe. The hotel is located directly off the main road, and has easy access in and out of town. This was my first stay at a BW, and my initial impression was positive. Checkin was easy, and the receptionist provided information about the hotel including breakfast options and the layout of the hotel. Amazingly, I was upgraded to a suite. My room was on the 4th floor (top floor). The room had a living area, and separate bedroom with a door. There wasn't much of a view, just the nearby shopping center and parking. The room was clean, quiet and the internet was fast enough to stream video/music. The room had a mini-fridge which was nice to keep the drinks cool. Each guest gets a breakfast voucher that gets you a basic meal. You can choose to upgrade for a few dollars, but the basic meal was enough to fill me up. Breakfast is served in the onsite restaurant. There is an indoor pool with a slide for the kids. I didn't use it, but the area looked clean and safe. Overall, if I were staying in Edson, I would definitely consider the BW. It met my needs of being clean, good room rates, and convenient. The staff was all friendly, and answered all my questions with a smile.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for posting a fantastic review of our property. We are delighted to hear that you had enjoyed all the amenities that we have to offer. It was our pleasure to upgrade your room and to have you as our guest. We look forward to your next visit.

"Best Hotel Ever"

5
23/08/2017

Friendly staff, Clean rooms. Good food options. I would recommend this hotel to all my friends and family. They made us feel like we were at home and not in a strange town. We were made to feel like we were a part of the community. We felt like family.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for taking the time to write such a great review of our property on Trip Advisor. We strive to make our guests feel at home when you are with us an there is nothing better than blending your family with our Best Western Family. We are excited that you enjoyed your stay. See you again when you are in our area.

"Best Western Hotel Experiences"

5
20/08/2017

During my stay at this hotel on two occasions this month l was very impressed. # 1 I found their pricing was not inflated like they were in Hinton Alberta. just 90 km away as l had seen go from ninety-nine dollars in April to three hundred and ninety-nine dollars in August all senior rates. The hotel is clean and well maintained in all area that l used. the restaurant food is affordable along with courteous and friendly staff. note gas prices are lower than Hinton. I frequently pass through this area each year and BW Hotel EDSON will be my choice to stay at .

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your wonderful review of our property and to share it with all of Trip Advisor to review. We take pride in our property, as you had noted that we are well maintained & clean, we have recently completed a major upgrade. It is great to hear that you enjoyed the amenities such as the restaurant as well as all of our great staff. Look forward to your visit on your next adventure in our area.

"Alberta Bound"

5
19/08/2017

We made our annual Alberta trip to visit family, attend a wedding, attend to some ongoing budiness and then carry on to Saskatchewan. Our first visit was to Edson where we stayed at the Best Western. The Best Western High Road Inn is close to the highway and has lots of parking. The people at yhe front desk were very friendly and had everything resdy for us even though we were there before check in time. The room was lovely and hsd everything we needed. We had a breakfast coupon for the morning which I used. The lady who attended to me was very friendly and explained what items I could have of the menu. Overall a very good experience.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the amazing review of the Best West High Road Inn in Edson, Alberta. We are pleased to hear that you enjoyed the amenities that we have to offer. From location to a hearty breakfast to start the day. We hope to see you on your next trip to visit family.

"You will not be disappointed"

5
16/08/2017

This hotel is located in what some would refer to as an oil town. We were a party of five, three adults and two teenage children. We received excellent service all around. The rooms were, spacious, reasonably priced and included a free hot breakfast. I would go out of my way to stay in this hotel again. Very satisfied.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the amazing comments and review of the Best Western High Road Inn in Edson. So happy to hear that you enjoyed the amenities that we have to offer. Nothing like a full hot breakfast to start the day. Looking forward to seeing you again. Safe travels.

"Enjoyable Stay"

4
13/08/2017

Enjoyed our visit at the Best Western in Edson. Stayed two nights. Good customer service. Clean room. Good value. Wouldn't hesitate to stay here again. Met our needs quite nicely. Certainly recommended.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the great review. We are happy to hear that we meet all your needs. We look forward to seeing you on your next trip to Edson.

"Family vacation"

4
09/08/2017

We were so exhausted from traveling from Vancouver decided to get a room here for the night.Best decision hotel very nice staff very friendly,kids loved swimming pool with slide! Also comes with hot breakfast so we are fed n well rested and ready to continue on our trip would definitely stay here again!

"Friendliest staff around!!!"

5
07/08/2017

Staff were very friendly, and welcoming more than your average hotel. They went out of their way many times to help out, the front desk even expedited the process in getting seated at the restaurant by getting more help to clear tables.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for your wonderful comments about our staff. We, as management, are proud of our staff. They go above and beyond to make sure our customers enjoy their stay.

"Tiny Town/Great Hotel"

5
04/08/2017

While Edson is a very small town, the hotel is of topnotch quality in all ways. The rooms are spacious, comfortable & clean. The pool area was well kept. It was within easy walking distance of key stores. We'd definitely stay there again.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the awesome review. We are pleased that you to hear that you enjoyed our newly renovated rooms as well the pool area. We will see you on your next trip to our area.

"Disappointing breakfast but wow that water slide."

4
03/08/2017

It's not fancy, it's not flashy but it is clean, comfortable and quiet. Located on the highway, this hotel is also within walking distance to such key elements of Canada as a Tim Hortons and a Shoppers. Our room came with everything we needed including a reasonable wifi connection and a pack-and-play. What really sets this hotel apart from the other ones in town is that it comes with a pool and water slide. And while that slide doesn't look like anything too exciting, it's surprisingly fast. It's also completely dark, making it a rather fun experience. The pool itself isn't that big (especially considering the speed you can get on the slide) but it was never busy while we were there. There is also a hot tub. Our stay included a free breakfast and while that sounds great, the breakfast itself was rather disappointing. Sure, you get to choose from pancakes, French toast or eggs but everything tasted super-bland. Unless you're getting breakfast included, skip the restaurant and instead head over to the nearby Funky Fork for something that doesn't taste like it came from the freezer.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the review. It is great that you enjoyed our clean comfortable rooms along with the amenities and a great waterslide. The location is great for a short walk to Tim Horton's in the morning or an ice cream in the afternoon. Hope to see you on your next adventure.

"Super!"

5
29/07/2017

Kids loved pool and slide! Breakfast is good, internet is pretty fast. Bar and lounge and restaurant are attached. We pretty much live there for work purposes and they are very accommodating. When my wife came , she was very pleased with the service as well!

Donna B, General Manager at Best Western High Road Inn, responded to this review
It is great to hear that you enjoyed your stay at our fully service property. We love to hear that your children enjoyed pool and the water slide and that mom enjoyed her stay as well. See you on your next stay.

"It's ok"

3
27/07/2017

Not bad. It's in middle of town. And u get beat western points. It's cool to be close to sobey and shoppers. And then there's a built in restaurant and pub into this place. I don't know what else to write blah

"Teacher"

4
26/07/2017

The location was very reasonable for lodging prices between Jasper and Edmonton for the Best Western. Breakfast was okay, though. Sleep was very good because the mattress was perfect for the senior citizens!

"Hospitality"

5
25/07/2017

We loved that the complimentary breakfast was an actual order choice at the restaurant. Not the usual buffet style offering. Also one could upgrade from the four options given. Staff was courteous, room was clean and offered all amenities needed.

"That´s how it should be"

5
11/07/2017

Great stay at this lovely comfortable hotel - nice welcome from the front desk personnel - clean spacious rooms - good breakfast with hot and cold meals/beverages - nearby various restaurants with a variety of menues

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for a wonderful review. We are delighted to hear that you enjoyed the amenities that we have to offer, from being greeted from our wonderful staff, relaxing in our spacious clean rooms to a breakfast fast that is a great start to the day. We hope to see you on your next travel adventure.

"Good"

5
03/07/2017

Our stay was greet never had any problems at all very clean .very helpful the restaurant very good restaurant was clean very polite good service the pool area was great the kids had a blast. Great place to stay.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for a great review. We are pleased that you enjoyed the restaurant as well as the wonderful staff. It's great to hear that you children had a great time in the pool area and were able to whish down the water slide. Have a great summer. Hope to see you again.

"Good stay!"

5
03/07/2017

I travel a lot for work a very good Best Western in Edson very good Internet. A very good breakfast in the morning at restaurant is included with your stay everyday. Inexpensive laundry service at the hotel as well.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the amazing review. We appreciate the fact that you travel a lot for work and that we are able to offer you laundry, that our staff does as well as an up to date internet system that allows you to do your work with out interruption. Breakfast is the most important meal of a great start to the day. We are happy to hear that you enjoy the complimentary breakfast that we offer. See you again soon.

"Excellent"

5
28/06/2017

Stayed here on our way from New Orleans through Canada to Alaska. Hotel was very nice, enjoyed the pool and Jacuzzi. Best breakfast out of all the Best Westerns I've stayed at so far. Really enjoyed the Florentine eggs and turkey sausage.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Welcome to Alberta. We are happy to hear that you enjoyed your stay with us and what a great review. Thank you. It is great that you had a breakfast that you had enjoyed to start the day. Have a safe journey on your travels through Canada on to Alaska.

"good best western hotel in edson alberta"

4
25/06/2017

good hotel great staff .nice emenities ..stayed here in the best and came again as my privious visit had been excellent.. i didnt pay for this current visit as i used points so i have no idea what the price of the hotel was..my last visit was 4 years ago..will stay here again as i fly out of Edmonton airport and its a pleasant drive to rhe airport from Edson

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for a great response to your recent stay with us. We appreciate that you recognized our great staff as well as enjoyed our amenities that we have to offer. Thank you for being a return guest. We appreciate your loyalty to our brand. We will see you again on your travel to our area.

"Family trip"

5
24/06/2017

Very nice hotel very friendly staff enjoyed our visit breakfast was a voucher in inhouse restraunt. Food was good but I wish they offered our kids somthing for the complimentary breakfast . Overall satisfied

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for a raving review on Trip Advisor. Your business is very important to us and we value your feed back. We hope you will come back and see us again soon.

"Ahhh, the pool."

5
23/06/2017

After a long day It was great to slip into the hot tub and do a few laps in the pool. Even if you are only there for business, remember to take your swim trunks. #relaxwhenyoucan The staff is so friendly and the breakfast was better than the stale muffins and god awful powdered eggs at those other places.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for great review regarding your recent stay at our property. We are pleased that you enjoyed the pool and hot tub. A healthly breakfast is a great way to start the day. See you again soon.

"Nice place"

5
22/06/2017

Best stay in town great place friendly staff excellent service the lounge is nice and comeforyable close to tims and grocery store I'll be staying again great rewards and clean rooms . Nice swimming area

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the great review. We are pleased that you enjoyed the amenities that we have to offer. See you again soon.

"Best Western Edson"

5
19/06/2017

I had and excellent stay. They staff were friendly and respectful. No problems. I would recommend this hotel as a definite stop on you travels. We had a pet friendly room and the staff were great with our dog.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for taking the time to write such a great review about us for all future travelers to read. We are excited to hear that you enjoyed our newly renovated pet rooms. See you again soon!!

"Great hotel experience. We love Best Western but this hotel was one of the best we've stayed in. When we return to Edson"

5
19/06/2017

Will gladly stay here again and again Staff were very helpful Room amenities were great. When staying in a hotel, we want quiet and privacy and we got both at this hotel. My husband had a 2 hour meeting in the restaurant and the staff were very helpful Restful sleep

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for an incredibly nice review. We take pride in our staff and service for each individual's visit. At the Best Western we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that there hard work does not go unnoticed. Please come back and visit us again soon.

"Great accommodations in Edson AB"

5
13/06/2017

I recently stayed at the Best Western High Road Inn after moving from my usual hotel in Edson. I was very pleased with the helpful staff, the location, and the quality of room for the price. I will be switching to this hotel as my first choice when in Edson.

"Friendly staff great stay"

5
29/05/2017

I stay in a lot of hotels for work and the staff at this best western are probably the friendliest. I stay frequently enough that plenty of the staff actually know me by name. The restaraunt attached has a great complentary breakfast

"Work in progress "

4
17/05/2017

The hotel appears to be updating a good portion of the facility. The restaurant and bar are currently being renovated. Rooms are adequate, but compared to other Best Western hotels in DRAYTON valley, LACOMBE and Rocky Mountain house they need a lot of work. Friendly staff.

"Best Western - Edson, AB"

4
16/05/2017

An over all very good experience. Very clean, courteous and helpful staff. Breakfast options are good but limited unless you choose to pay an additional charge. we were given another room without questions when we let them know about noise coming from outside (eavestroughs-heavy rain).

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for taking the time to review our property. We appreciate the wonderful words about the staff. We are happy that you enjoyed your stay. Hope to see you in the future.

"Good Stay"

4
13/05/2017

I stayed at the Best Western High Road Inn, Edson, AB on a business trip. The hotel appearance was great. The room was clean. Had issues with the wifi, but found the solution when I checked out. The front desk clerk that checked me in failed to tell me the access code to the wifi when I checked in. Now I know, that shouldn't be an issue the next time I stay there, which will be very soon. The other issue was with the a/c. I couldn't find a happy spot and the fan was only set to hi. It was kicking on and off all night, which was a bit annoying. I may have to see if this can be changed when I return. All in all, a good stay.

"Great hotel"

5
30/04/2017

The hotel is very clean , the guest rooms are updated , the beds are excellent.the staff go out of there way to make you staff even better. You have many options for eating within walking distance ...

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear our prime location offered convenience and flexibility during your stay with us. We take pride in our staff and service. Please come back and visit us again soon.

"Love this place"

5
25/04/2017

The ladies at the front desk are most accommodating when we had an overload of data use in our room. Tthey made sure that all 7 of our computors were working. I have stayed here at this hotel and love the pool also.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you for the glowing review!! We take pride in our staff and service for each individual's stay. It is a delight to know that you enjoyed the pool. We hope to see you again in the near future.

"Best Hotel Bed Ever"

5
08/04/2017

I'm travelling very 2nd week now for work Best Western High Road In, is the most comfortable travelling experience I've had. Will definitely be staying here again. Beds are oh so comfy, staff very warm and friendly, and it's a quiet place. Nice not to have to leave the building for breakfast as well, and good food. Thank You

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for future travelers to read. We are excited that you enjoyed your stay and hope to see you again in the near future.

"Convenient"

3
26/03/2017

I was travelling for an event and chose this hotel for convenience, having a restaurant, pool, etc. The food in the Restaurant/Lounge was just ok, but they had several tv's to catch all of the sports. The breakfast at the smaller restaurant had complimentary options which was nice. As for the room, the bed was very comfortable, and nice to have a fridge and microwave.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Thank you so much for your review. I would like to apologize because, from the sounds of things, you were not quite as blown away as we had hoped. We always strive for perfection and do not like to see our guests disappointed in any way. Come and visit again!!

"Overnight stay"

5
20/01/2017

Lovely clean and elegant place and accommodation. We've stayed here before and will again, Thanks. Nice option for breakfast in the restaurant. Handy to downtown. Also very close to our children's places.

Donna B, General Manager at Best Western High Road Inn, responded to this review
Deborah W, thank you so much for taking the time to leave such a positive review. We are so glad to hear that our location offered convenience and flexibility during your stay with us. We hope to see you again soon.

"Reasonably Priced"

3
19/01/2017

Older hotel but has been renovated and updated in the past two years. Check in staff is friendly and helpful. They have coffee and fruit set up for guests in the lobby area. The hotel does not have a breakfast area but you get a coupon to the restaurant attached to the hotel for breakfast up to a value of $10.

"No more than average"

3
17/01/2017

The staff were all very friendly and helpful and the rooms were OK and clean enough however the room I had was cold and I was unable to adjust the heater control in the room. I was also unfortunate enough to stay the same night as an ice hockey team who seemed to spend most of the night shouting and screaming in a drunken state so not a lot of rest was had. The food was no more than just edible in the restaurant so overall it wasn't a very enjoyable stay.

"A very nice hotel"

5
25/10/2016

We love coming to this hotel, when we are in town to visit family, They alway make use feel like their family. They will go out of there way too make sure our visit was just right. I even had all 7 of my grand kids come for a swim.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Hello "BCsurvivor49" Thank you for choosing us when you are visiting family and sharing your feedback about your experience. We love hearing from our guests and greatly appreciate your kind comments. Looking forward to seeing you on your next stay.

"Stayed in renovated wing"

4
03/10/2016

new and clean, good breakfast but small, soft bed, friendly staff, nice to have fresh apples, restaurant is under construction, pool looks good, would stay again, would recommend to others, have stayed before

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you so much for taking the time to write a positive. We are delighted that you enjoyed your stay in our newly renovated guest rooms. See you again soon.

"A Good Hotel in non touristy area"

5
20/09/2016

The Best Western High Road Inn is located in Edson, a town that seems to be weathering the Oil decline quite well. The majority of the guests the night we stayed seemed to be connected to the industry, and one item in the rooms made this clear. As soon as you enter the room there is a tray type boot mat by the door. The staff in all areas were helpful and friendly and went out of their way to make our stay enjoyable and friendly.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you so much for taking the time to write a great review about us. Everyone at our property takes pride in their work and it shows how pleasant our guests are. It was our pleasure to have you as a guest and we are happy you enjoyed your stay. See you again.

"Great place in Edson"

4
13/09/2016

I really enjoyed staying at this hotel. Years ago, I used to stay In Edson a lot for business purposes but this Best Western didn't exist then, but I wish it did. The room was very comfortable and clean and I had no problems with the internet. The staff were also very friendly and made the experience very worthwhile. I really enjoyed the breakfast in the adjoining restaurant and this is one hotel that I will definitely stay at the next time I'm in the area.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all the travelers to read. We are so excited that you enjoyed your stay. See you again soon.

"Quiet place"

4
19/08/2016

Here for one night. Friendly desk staff very quiet place. Being renovated but still a nice stay. The free breakfast was good. Got a free upgrade to a mini suite, sort of a strange tv viewing area. Overall a pleasant stay.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you so much for taking the time to write a review. Everyone at the property takes pride in their work and it shows by how pleasant they are to staff. We are currently renovating our property, as you had stated, and the mini suites will have a new look. We hope to see you again soon.

"Best Western Inn in Edson"

3
19/08/2016

Pillows and beds are too soft. Room keys do not work. I'm glad it's pet friendly. It comes with complimentary breakfast; however, the breakfast is not a buffet style and you can only order one of the four breakfast items on a menu at the attached Chinese restaurant.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you for taking the time to review our property on Trip Advisor. We value all our guest comments, positive or negative, so that we can continue to make improvements to our property. We continue to review the breakfast for better options. We thrive for perfection and do not like to see our guest disappointed in any way. Come visit us again.

"The couples' trip on the Yellowstone Highway"

4
11/08/2016

The Best Western Hotel in Edson was reasonably affordable since the similar hotels in Jasper and Valmount, B.C. were costly due to high season. We stayed there overnight with much satisfaction. Breakfast was great.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you so much for taking the time to write a positive review. We are glad that you enjoyed your stay with us. Please come back and visit.

"Wanted to stop for some rest but got none"

1
09/08/2016

Just attended wedding in Hinton so booked family here for night on way to Calgary. Big mistake! Should have driven straight through like my wife suggested. Baseball group here for weekend. Lots of loud noise, drunk people in hallway. Police circling hotel in evening. Didn't feel safe. Woke up 1am to guitar playing and people talking, went to front desk, who got security, but became loud again. Missed morning appt. Other families complained at check out too but agent didn't seem interested. Breakfast was only redeeming factor.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you for taking the time to review our property on Trip Advisor. We value our guests comments, positive or negative. We apologize that your stay at our property was not what you were expecting. I completely understand your frustrations and we are taking a look at all the items you mentioned into consideration and are working on a plan for the upcoming events. Again, I apologize about the inconvenience and hope to provide a better experience in the future.

"Really nice, a pleasant surprise."

5
28/07/2016

For a number of reasons, I had grown concerned about our visit to this BW in Edson. We'd visited with an Albertan during our traverse of Canadian Rocky national parks who had said "Edson, What's there?" indicating that Edson was a rough oil town. And we'd noted at the time that we reserved that this BW was not a designated a BW Plus. And when we arrived right after a big t-storm, the parking area was filled with puddles and even mud from oil workers' trucks. Well everything has been splendid. The rooms and common areas were clean and fresh. The attached restaurant served a great breakfast. We're going swimming now in a pool big enough to do laps. The desk granted us a late checkout at no extra charge. Good place. We'd stay again.

Donna B, General Manager at BEST WESTERN High Road Inn, responded to this review
Thank you for taking the time to write such an incredibly nice review. We are excited to hear that you enjoyed your stay. See you again!!!

"OK Place"

4
28/07/2016

Friendly desk staff. The indoor pool has a neat looking water slide and several kids of hotel guests were having lots of fun on it. Our room had a nice table/desk so we sat our laptop on it and tried to plug it in, but there was no outlet nearby. We moved the table across the room to access an extension cord which was being used to power a bedside table lamp and clock. Outlets in lamp bases would be a big help. Loved the cooked to order breakfast served in the restaurant attached to the hotel. Eggs, bacon, sausage, ham, hash browns, etc. etc. were available at no charge to hotel guests. Would stay here again.

"Very Quiet, I think the walls are sound proofed !"

5
25/07/2016

It was very quiet, you could not hear other rooms. I think they insulated or sound proofed the walls. The continental breakfast is in a restaurant with lots of choices. You can pay if you want to get bigger portions.

"Pretty decent - front desk was good"

4
06/07/2016

Pretty decent establishment - evening server was very friendly and helpful in the pub. Front desk was very helpful wit good suggestion as to where to find what was needed locally. Floor I was on was partially being updated - have to give the hotel credit - they are doing something in a positive sense. Room was clean and like a lot of places - lacking in electrical outlets in a convenient spot. Maybe after the work is done this will be improved. Breakfast was okay - at first was a little put off by the attitude of the server (that was two - one of a slightly larger built - not so happy). All in all a great stay. Guess she a had bad start to the day - guess she should have calm down before coming in to be on duty.

"Great experience"

5
25/06/2016

The staff at this location were the highlight. Very helpful and caring, and even remembered things we spoke about the previous day and inquired about it. Had a small issue of a repair that was not completed in our room when we checked in, but they quickly (and apologetically) took care of it immediately. I will definitely be staying there again.

"Very nice"

5
17/05/2016

Great place to stay - centrally located, very clean and spacious rooms. Staff were wonderful - very friendly and helpful. Nice to have a refrigerator, coffee maker and a microwave. Lots of outdoor parking. My stay included a choice of hot breakfast which was a nice perk.

"Great Stay in Edson"

5
20/04/2016

We stayed at the High Road Inn while visiting family in Edson. The hotel is a very nice place, it's clean and comfortable with nice sized rooms. The check in was fast and friendly. The rate includes a full, served breakfast that has several choices from the menu. Breakfast was very good. The pool is awesome, with a large pool, water slide and a nice sized hot tub. We enjoyed our stay here and would not hesitate to recommend it to family and friends.

"Recommended Hotel"

5
23/02/2016

Very good Hotel. I've stayed here 4 times in total and always had good experience staying here. The rooms are clean and consistently well kept the times I've stayed. Staff is friendly. Apples available at the front lobby are a nice touch and a value add. Included breakfast is also nice; Bacon/Eggs/ toast/Juice/Coffee are part of the menu and items are waitress served.

"Hockey trip #2"

4
17/02/2016

We had such a great time in November, our hockey team stayed again. No issues with a large group of teenage boys that you wouldn't expect, and even less trouble. This helped the parents enjoy their time. Meeting room provided was a great area for everyone to watch the hockey game together after pizza. Thanks to the cleaning staff for the extra effort in the pool area because it was well used along with the hot tub. Restaurant food & staff were awesome.

"Always a great stay"

5
02/02/2016

First time staying in Edson and I'm glad I chose the Best western ..it had a local pub and restaurant attatched to it...so didn't have to go outside at all except for the reasons I was there...the room was excellent ....food was really good with western cuisine and Chinese food aavailable...the staff were very friendly...the only negative I felt there was was the pool and hottub...great facility but water was freezing cold in the pool and hot tub wasn't that hot but I imagine they have to accomadate so many different levels of.....happiness..lol but all in all it was a great experience and stay at this hotel.

"Great King bed!"

4
02/01/2016

Stayed in room 410 on our way & stayed in room 406 on our way back. Liked room 406 better as it was warmer & had a table to sit at. Easy low bath tub also. First time we have stayed here. Great location! Normally stay at another hotel but found this place very clean & comfortable. Women at front desk were quite abrupt. Not letting you get in the door before they are yelling; can I help you? But all was good. Have a lounge if you want a drink, a chinese restaurant or pub food available. There is also a quaint healthy restaurant in front of hotel parking lot called The Funky Fork. Small strip mall close. Hotel has great beds, but small pillows. Hot tub was closed & has small pool. Free parking & Wi-Fi. Elevator to fourth floor. No key needed in elevator. So no security. Used air miles so only cost around 23.00 both ways.

DFBrown, General Manager at BEST WESTERN High Road Inn, responded to this review
We appreciate your feedback. We are continually upgrading our property. The hot tub was out of order due to an issue that was out of our control. Parts needed to be ordered and at this time of the year it is slower getting parts, our apologizes. Looking forward to seeing you again in the future.

"Excellent hotel and staff."

5
21/10/2015

Stay here on a regular basis for about four years. My home away from home. Donna and the entire staff are excellent. Hotel rooms are first rate. Clean, comfortable, and very well maintained. They pay attention to detail.

DFBrown, Manager at BEST WESTERN High Road Inn, responded to this review
Thank you for an awesome review. We would like to thank you for your continued loyalty to our property. Look forward to seeing you on your next visit.

"Don't expect to be served in the restaurant if you have a breakfast voucher!"

2
19/10/2015

The rooms were clean and beds were OK, I found my room was very noisy due to the parking lot outside and the heavy equipment Went down for breakfast the following morning with voucher, waitress served me coffee relatively quickly (one time only), but after seeing the voucher she seemed to disappear into a different dimension! I waited patiently for roughly 40 minutes and the server never even attempted to come back to my table and take my order. I could understand this if the restaurant was busy, but it was almost empty. I finally left, very p***ed off and hungry. I told the restaurant staff & the front desk attendant that I wasn't impressed. My advice! buy a tent and a heater for the night, it will be cheaper. Definitely no value for your dollar!

"Home Away From Home"

5
30/09/2015

My title says it all, this is like a Home Away from Home for me. The staff all recognize me, and when I walk through the door the desk clerks are pulling my registration papers without asking my name or anything. The staff are all pleasant and friendly, it literally feels like home. The beds are great, no sore back in the morning, love it.

DFBrown, Manager at BEST WESTERN High Road Inn, responded to this review
Thank you for your kind words. I would like to thank you for your continued loyalty to our property. It is our pleasure to have you as a guest. Looking forward to seeing you on your next stay.

"Front Staff needs to go!"

2
22/09/2015

Beds were comfy and room was clean. We stayed in a "suite" - with a stained leather sofa and not much else. Livingroom area was extremely small. The worst part was the staff at the front desk. Wow....she needs a serious attitude adjustment!!!! We asked for our breakfast vouchers and she told us to go get them from our room! We told her we weren't given any and she told us, very rudely, almost yelling, that she NEVER forgets to put them in the card envelopes. We told her that she didn't check us in, that another girl did. Ultimately, we got the vouchers after a fight. Totally ridiculous. Why should we have to fight for what we paid for?!?!?! The vouchers are for the hotel restaurant - rude staff there too, though one of the girls was great. Food was fine. No frills. I also agree with a previous poster - our suitcase was rummaged while we were out. Found it interesting that the cleaning staff asked us, "Are you leaving for a while?" when we left. I've been asked before if a staff could clean our room but never been asked if we would be gone for a while to come back to a rumpled suitcase. We left no valuables behind so nothing taken. Hot tub was out of order. No work done on it that we saw nor was there any attempt to apologize or compensate us, other than a note on the pool door.

"Comfortable Beds VERY rude staff."

3
13/09/2015

The beds here are great, the exercise room is good too. Breakfast is okay, but waitresses are unpleasant. Food at the pub is gross. The worst part of this hotel is the staff. One cleaning lady (who seemed like she had a disorder or some kind) harassed our dog. On one day when we went out for lunch our bags were clearly rummaged through. Several of the front desk women were very rude especially one old lady with shorter grey hair who always seemed to want to have altercations with guests. The two staff mentioned here should be fired. They try to rip people off with charges and room rates so make sure to check your bill and credit card statement after checkout.

"What you would expect"

3
09/09/2015

A typical Best Western new hotel, all facilities and services good but bland and unmemorable . Clean, comfortable and functional and at an average price for this kind of mass franchise chain. 2 double beds per room TV wifi good bathroom , fairly quiet considering it ok just off transCanafa 16 and in an industrial area. Ugly surroundings but town an easy walk away.

"What Internet?"

1
30/08/2015

Ill summarize my rant: -outdated rooms with few outlets and old appliances -noisy -smells smoky even in non smoking rooms ..and last but certainly not least.. -WIFI IS ATROCIOUS..dont even think of hooking up your facebook machine or trying to watch netflix. If youre like me and rely on the internet for work/entertainment then I suggest staying anywhere else.