Best Western Hotel Edinburgh/Columbus,  Edimbourg

4.0/5  - based on 308 guest reviews.
11780 N US Highway 31, 46124-9000, Edinburgh, United States - See map
+1 812 526 9883 +1 812 703 7036

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
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based on 308 traveler reviews
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Experience the small town charm and big city amenities of this Edinburgh, Indiana hotel, just minutes from Camp Atterbury, downtown Columbus and Edinburgh Premium Outlets. Located between Indianapolis and Louisville, the Best Western Edinburgh/Columbus in Edinburgh offers access to both downtown Indianapolis and downtown Columbus. Easily accessible from Interstate 65 or US 31, the property is also a great home away from home while exploring local attractions. Guests at this Edinburgh hotel can shop to their heart's delight at the Edinburgh Premium Outlets, just across the street, or learn fascinating history at Camp Atterbury, a National Guard training facility. Business travelers will also appreciate the convenience of this Edinburgh hotel. There are robust industrial parks on both sides of the town, and several corporations and businesses - such as Cummins Inc. , Hisada, LHP Software and Columbus Regional Hospital, Columbus Container, David R. Webb, George UTZ and Indiana University-Purdue University Columbus (IUPUC) - are close to this Edinburgh hotel. With two interchanges on Interstate 65 and the Louisville & Indiana Railroad running through town, there are multiple transportation options. The Best Western Edinburgh/Columbus proudly offers 57 spaciously appointed guest rooms, each complete with cable satellite television with HBO®, high-speed Internet access, microwave and refrigerator. Guests will wake each morning to a complimentary full hot breakfast. Additional amenities at this Edinburgh hotel include an indoor heated swimming pool, exercise facilities and business services. Looking for accommodations for your four legged friends? This pet-friendly Edinburgh hotel is the place for you! The Best Western Edinburgh/Columbus is proud to offer the superior customer service that guests have come to expect from the Best Western name. Contact our friendly staff today to begin your next stay in Edinburgh!

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Room 1

Guest reviews


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based on 308 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
145
Verygood
 
80
Medium
 
36
Poor
 
30
Horrible
 
17
Business Business 73
Couples Couples 69
Family Family 111
Friends getaway Friends getaway 19
Solo travel Solo travel 19
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Edinburgh/Columbus,Edimbourg
  • 5
    « Excellent experience »

    Stayed at this Best Western for 8 days and was very impressed with the service, the accommodations, and the breakfast. The fitness center was a bit underwhelming, but everything else was on point. The cleaning service consistently maintained the coffee station which is usually the first thing that is neglected in other hotels.

    5
    « Excellent visir »

    Excellent place, excellent service! Couldnt be happier. We stayed 5 days!! The pool was nice. The exercise room was small, but had the necessary equipment. Food was good- they had eggs, meat, biscuits and gravy and all the normal stuff. Riley and Tyler rocked everything we needed. We had our dog and very pet friendly. We will be back!!

    5
    « Suite quality for a value price »

    This little hotel offers far more than others in its price range--mini-fridge and microwave, clean and modern decor and furniture, super helpful and friendly staff, great internet, a pool and fitness center, and free breakfast!

    4
    « Family stay for travel ball. »

    Hotel was clean and staff was friendly. Not big, but sufficient. Room smelled a little musty, but still clean. Maybe from remodeling. The pool was very clean and nice for the kids to swim. The price was a little higher than expected, but still not bad.

    4
    « Wonderful Stay »

    This hotel offers many advantages- Wonderful employees, Good price, clean property & breakfast, easy access to restaurants & expressway. This was our first visit to this area and usually pick Best Western - this one DID NOT disappoint !

    5
    « 3rd great stay at this hotel »

    This is my 3rd time staying here and each time I have been greeted very warm and treated great. The manager even remembered me from last time. Service is great, great comfortable bed and room. Breakfast seemed to have improved since last time. It was nice to see they had hot ready serve oatmeal. Will be back next time I pass through.

    1
    « Don't stay here if you want to sleep »

    Only one person works the desk and takes forever to check-in or get answers to questions. Odd smell in rooms, but isn't that every hotel? Updated rooms but that's as far as the benefits of this place minus hot breakfast. Negatives: 1)walls are PAPER THIN and this is no exaggeration. I tosses all night as I could hear people opening and slamming their doors, coming all hours of the night, and having conversations in the hallways. My mother and I came here to stay so we could shop in the morning at the outlet. We each had to speak to the neighbors beside us and across from us about their unruly and disrespectful behavior, then again at 6:30 in the morning. 2)The hotel room doors SLAM shut when people don't gently shut the doors. This echoes throughout the rooms and hallways. 3)the hotel staff knows their rooms and walls suck. Honestly, just don't stay here. You will not sleep unless you can sleep through a hurricane and the end of the world.

    2
    « ants in room »

    ants in room, noisy people outside of room, no elevator. was not offered a to go bag at checkout. price was too high for what we got at a B&W. fast internet. limited continental breakfast. close to restaurants.

    4
    « Great place to stay »

    Called the hotel direct and made reservation (had a $10 off from a previous stay), glad I did because kind of expensive in this area. Bed and pillows comfortable, clean room. Bathroom not a bad size. Everything looked remodeled. Wood flooring when walk in and carpeting around the bed area. Had two chairs in the room, refrigerator, microwave and coffee maker. Small closet with door. BREAKFAST: Everything you could want, hot and cold. Good seating and clean. RECEPTIONIST: very nice and helpful. Gave us a card for 10% off our meal at Applebee's which was across the parking lot. They do have other restaurants close by.

    4
    « Pet friendly, not penalized. »

    Nice clean room, very thankful they were pet friendly and didn't charge a crazy amount. I don't mind paying extra for the extra cleaning needed. It ridiculous that most ?pet friendly? charge $75.00 EXTRA for an overnight stay.

  • 5
    « Great location »

    Nice hotel right off highway. Great price for that area. Rooms were nicely furnished and clean. Hotel is quiet with several restaurants nearby. Sheena the receptionist was friendly and fast! Definitely will be back when I'm in the area on business.

    4
    « Great fit »

    First, this is not a 5 star resort. The rooms are dated, there is no elevator, there is a musty smell. However, the staff IS 5 STAR!!! We had a large group that enjoyed every aspect of their stay. From allowing us to use the lobby space (until late at night) to a great breakfast experience we felt a warm welcome. Our family is grateful there are family oriented businesses like this. Did not use pool, but it was clean and warm

    4
    « Management and Staff Very Accommodating For Our Group of 18 »

    Had less than a week to make arrangements for my large, extended family to travel in from 13 states plus Germany for my 97 year-old mother's funeral. A huge thank you to Sheena Gilley, the General Manager, and the rest of the staff at the Best Western Edinburgh/Columbus. This hotel served wonderfully as our home away from home. The staff was helpful, professional, flexible when needed, and very supportive of our purpose for being there. The hotel is clean, comfortable, updated, and the complimentary breakfast tasty and plentiful. The crew goes out of their way to make sure that you have the best possible experience during your stay. They have an arrangement with the local restaurants for a substantial discount on your meals. The entire staff treats you as though you are family. Congratulations to Sheena and her staff for doing such a great job and providing exceptional service. You are not simply a number at this hotel. Nice, in this day of impersonal service.

    5
    « Great Staff and Hotel »

    About a year ago I needed to travel to Edinburgh /Columbus Indiana for business. Due to scheduling I made a reservation at the local Best Western Hotel. Not my regular Hotel chain. Due to Sheena Gilley, the General Manager, and the crew she has assembled and trained, Best Western has now become my hotel of choice. The hotel is very clean, comfortable and the complimentary breakfast tasty and plentiful. The crew goes out of their way to make sure that you have the best possible experience during your stay. This even includes packing snack and fruit style lunch bags to take with you during the day. I typically stay at this hotel at least one week per month. Every time I check in, my room is ready. I just walk to the desk get my key and go to my room. They even have an arrangement with the local restaurants for a substantial discount on your meals. The entire staff treats you as though you are a long lost friend not just a guest of the hotel. Since my experience has been so great at this location I have now utilized other Best Western Hotels across the US. Congratulations to Sheena and her staff for doing such a great job and providing exceptional service.

    4
    « Updated & comfortable »

    Enjoyed a Rewards night in a renovated (per staff) room. King bed was comfortable, Microwave & fridge worked well, TERRIFIC TV channel selection & Wifi, & sitting area (sofa/small tables) was great. Bathroom is small, but loved it: mirror placement & overhead lights provided the best lighting that I've noted in MANY stays at other comparable chains. The towels were thick, had plenty of rods & hooks to hang them, exhaust fan worked, & water pressure/temp was great. Fitness center is small, but equipment worked. Breakfast fare was fine. Would return.

    3
    « Average »

    The hotel was average but not worth the $95 for the night. Indoor stairway, carpeted needed vacuuming. Rooms spacious but older. If you're use to staying in 5 star hotels don't stay there. Walking distance to Applebees and convenice stores.

    2
    « NOT ENOUGH NO-PET ROOMS »

    I requested a no-pet room due to allergies, but when arrived late & tired was told the only room "had not had pets in a long time". The room seemed OK, later discovered blanket smelled of dog. Tried to sleep without it but thermostat kept resetting to 59*. Hall carpet in front of room had dog hair. Don't accept a room on the pet-friendly floor if you are not traveling with a pet!!!

    5
    « January »

    We had a wonderful stay with a friendly staff. The hotel was clean and tidy and very family friendly. They accommodated our large family with 2 adjoining rooms and although we didn't utilize it, it was nice to see they are pet friendly.

    5
    « Staff Put Our Minds at Ease »

    From the time I booked the room reservations for 9 of us (plus 3 dogs), until our check out the following morning, the entire staff at Best Western put our mind at ease. The service, beginning with Sheena and Chris, was exceptional and all of our needs more than met. They were friendly, accommodating and quickly responded to any and all requests we had as our party included 3 dogs and 2 smaller children. Not only that, but the entire hotel was clean, including our 3 rooms, and all utilities, electronics and appliances worked perfectly. For the money, this is one of the best hotels I've stayed at in years!

    5
    « Good Stay »

    I have traveled extensively over the last 36 months and I have always looked forward to my stays at this facility. Staff are very aware of the riggers of travel and ensure that I feel as close to home as possible. Room and Breakfast are top tier and equal to hotels that are more expensive. I recommend this hotel over any of the other hotels in the area.

  • 4
    « Above and BEYOND Service »

    I made a reservation at this hotel through hotels.com. And in an effort to spare you the ridiculous details from that cluster, I'll sum it up. Hotels.com essentially never made my reservation. So when I called the hotel to make sure that we were set to go they were unable to find it. Insert Brandon, the hero of our story. He was working the front desk that day and was beyond helpful. He informed me of the options I had and what I needed to do to ensure I had my place to stay. So after a few back and forth phone calls between hotels.com and Brandon, the situation worked out well. But because the booking site messed everything up, I didn't get the room I originally booked. So Brandon took it upon himself to upgrade my room to the newly renovated floor, and changed it from a queen to a double queen because of how ridiculous everything turned out. He was an absolute DREAM to work with. Constantly reassuring me that everything would work out, because I was on my way to Indiana from Chicago as I was dealing with all of this. The booking site really dropped the ball and Brandon picked it up. He was the epitome of first class service. Could not be happier with my experience. He even included a little snack bag(see picture attached) to put the icing on the cake, so to speak. The hotel was nice and clean. I have no complaints about that. But the real show stopper for this experience was the man of the hour, Brandon the front desk agent!

    3
    « Trying very hard, but still needs work. »

    This property is an need of some serious upgrades. Room had an odd odor to it (pesticide, laundry detergent, carpet shampoo?), but wasn't too offensive. All linens were clean. A decent place for travelers for an overnight. Helpful staff made restaurant recommendations and offered a discount at one of them. Very nice complimentary breakfast.

    5
    « Fresh and New! »

    The room had been updated since my last visit and was fresh and new feeling. Quiet as it was off the freeway far enough to not hear the freeway. Pool looked great but we were too tired to use it. Dog friendly which was important to me.

    5
    « Love it !!! »

    Good staff and great service best place to be !!!! I would stay here another night. Sheena was great when she checked out and Chris was great when he checked us in an he always had smile on his face. I called a couple days before I came in and Kayla was working an told me they had rooms an she was very fun an very perky. I recommend this place to everybody !!!

    5
    « Great staff and clean and modern room »

    I stayed at this motel on my way to Nashville, TN. The rooms were spacious and clean. Breakfast had many choices. The front desk were very helpful. Would definitely stay here again. The beds we're so comfy!

    5
    « Great Service »

    What a great hotel I really appreciate the service shown and the breakfast was amazing. One thing I that i felt could be approved would be the quality of the coffee inside the rooms but what would you expect at a reasonable price for a night

    1
    « Bed Bugs!!! »

    Friendly service from front desk personnel. Our group had two rooms, 215 &217 for one night. We all turned in around midnight only to be woke by welts from bug bites. We were actually able to catch one of the bugs in an empty water bottle, so we know without doubt it was bed bugs. Went the front desk and was offered to be put up in anther room. When we asked if this hotel had experienced bed bugs the attendant said they sprayed daily. The only way to get rid of bed bugs is to replace the mattresses. The attendant contacted the owner Mr.Patel who refused to put us up in another hotel, said the only thing they would do is refund our money. We will not be back for sure!

    3
    « handicap room »

    We needed to stay first floor and last one left was handicap room but it was roomy and only one bed but still worked us. It was closed to the front door but it was quiet and room was clean and comfortable.

    1
    « Avoid at all costs! »

    Hotel in general had a poor smell and felt musty, and our initial room smelled like a backed-up sewer. The manager did move us for our second night, but even that room had a toilet with hair on it and a shower tub floor that was discolored & chipped. We became very congested, eyes became watery & puffy. The parking lot lighting out front is great, but only covers ~15 spots, while the parking on the sides & back is very poorly lit. Lack of security - anyone can walk into the side/back doors of the hotel during the day without a room key. The breakfast area is too small to cover the number of hotel guests. I would suggest investigating the Holiday Inn Express or other hotels across the street if you need to stay in this area, even if only for one night.

    5
    « Excellent hotel and staff »

    Hotel was extremely clean and well kept. Staff was professional, courteous and friendly. Front desk team very helpful. Quite possibly the best Best Western I've stayed at. I would highly recommend this hotel.

  • 4
    « Great customer service »

    I booked my stay through Expedia and that was a DISASTER! My reservation wasn't there and the property was sold out for the room type I booked. Kayla Herndon at the Best Western went out of her way with Expedia and was able to get my family a place to stay.

    5
    « Best Pet Friendly Hotel ever »

    This Best Western makes you feel very comfortable with bringing your pet with you. They are all truly pet lovers. The rooms are always wonderful and clean. We have never been stuck in an inferior room because we have a dog.

    4
    « Competent staff, Clean, Affordable »

    Our room looked and smelled clean. The staff were friendly & competent. The rate was very affordable. Everything in our room worked fine--from AC to Wi-fi to adjustable shower head. Pool area is no frills, but well-maintained. These are my main criteria in a hotel. I just want a place to be comfortable and relax in between exploring the surrounding area, and this Best Western fit the bill for my family. If you're looking for a place with brand new carpet or a state-of-the-art fitness center, then you should probably go somewhere else.

    1
    « NOT clean bedsheets »

    Bed did not appear clean upon arrival, stuff in between sheets that should not have been there if the sheets were clean. Next day, same sheets were still on the bed. Clean bed is the MINIMUM expectation of a hotel.....this is terrible.

    3
    « Met our purpose »

    We stayed here for a softball tournament so we weren't in the hotel a lot! The rooms could use some updating and smelled a little like wet dog. They were a little on the dirty side too. I also wish there was more space in the lobby for the girls to sit and play cards or visit in the evening. The breakfast was not bad but had limited selection. The pool area was decent and the pool was clean. The staff was not always visible which was a bit concerning at times. I only seen 1 front desk worker in the whole place while staying for 2 nights!

    3
    « 2 week stay »

    Hotel is average in everyway. My main complaint would be that the walls are paper thin. I had a room on the first floor which I know first floors are always busy and this was no different. You hear everyone within 4-6 doors in either direction every time they open and close their door. You can hear conversations and tv's in the rooms next to you and in the hall. It's a pet friendly hotel and one night I did get the misfortune of having dogs next door and non stop yapping. The next morning I noticed the dog was certified as an emotional support dog, great for the owner, horrible for guest! On the plus side my room was bug free and aside from the flooring the room was very clean. The room I had was a double bed and quite small but I didn't have to be in the room much so not a big issue although I prefer a bigger space when I travel so if space is an issue this may not be the place for you unless other rooms are bigger. Breakfast again is average but served from 6-9am so it allowed me time to be able to go eat. The owners where always ontop of cleaning and keeping us in towels ect. Appears to be family owned and a couple members don't speak or understand English but the others made up for that and they were all very friendly during my stay. Pool was kept and a nice treat on rainy days, it even has a lift to help those with handicaps to enjoy the pool as well. Chairs and towels provided, it is an indoor pool, saltwater. I think I read somewhere online it was heated but I'm thinking it's just the room itself and not so much the pool that's heated as the water was a little chilly on a couple of the days and warmer on the days the room was warmer. This hotel also has a small exercise room right off the pool room, equipped with weights, treadmill, bike and elliptical. Hotel is close to many restraunts and shopping.

    5
    « Excellent »

    Efficient, comfortable room and bathroom. Excellent bed, good layout. Excellent internet and TV. Good breakfast, helpful staff. I will stay at the BW again as opposed to the other three hotels at which I have stayed.

    5
    « Better than Grandma's »

    We will be back, and will use other BW when possible. The rooms and motels are always well maintained. The food hot and good. Better than staying at Grandma's. Personnel are well trained, and well groomed. They are mannerly and friendly.

    5
    « Amazing Hotel and Staff »

    My husband and I recently stayed at the Best Western in Edinburgh, IN. We were tired and ready to get out of the car. Check in was quick and painless compared to most of the places we've stayed recently. The staff were extremely friendly and very helpful. The room was clean and smelled nice. We needed an extra pillow and towels and they were delivered to our room within minutes. The manager was working the morning we checked out and was probably one of the friendliest hotel employees I've dealt with. We really enjoyed everything about this place. The pool was nice and breakfast was amazing! We will definitely be back!

    5
    « Wonderful room and great customer service. »

    On the night of 8-22-17, an employee by the name of Kayla made my reservation for my daughter, who was tired from driving all the way from Florida... And, I will add, out driving on Highway 65, looking for a place to stay, go very smoothly! She kindly and professionally answered every question, that a concerned mother might have, and also, took the time to give directions to the motel. After checking in, my daughter called me to say, the room was the nicest she had ever stayed in. (She has traveled a lot and stayed at a lot of motels, so that was a huge statement.) She had planned to leave by 6:00 am, but after seeing the room, she changed her mind and decided to stay until check-out time. A special thank you to Kayla for providing great customer service.

  • 5
    « Best night sleep on my trip »

    This is a wonderful hotel to stay and very convenient to many restaurants and lots of shopping. Very Clean and personnel is very helpful and polite. I hope this doe not get run down as many do. The pool area is very comfortable, breakfast had a good variety of food, and fresh. All staff was confident and friendly. Could answer any questions, and would get information if asked.

    4
    « wedding »

    was in town for a wedding- the hotel is small but very nice- the outlet mall across the street where some of the other hotels were was crowded but the side this hotel is on was not at all- bonus! The rooms are smaller but functional and clean. the employees were nice and accommadating

    5
    « Just what we were hoping for! »

    We were traveling to Tennessee to visit family and needed a half way point to stay for the night with 2 14 year olds and our small dog! Not always easy to do! But with the pet friendly policy and the indoor pool plus an actual hot breakfast this hotel was perfect! Plus we didn't even know that my husband's hog membership gave us a discount! The attended noticed our vehicle and asked if he was a member. We never would have even thought to ask so that was great customer service in our eyes. While the boys utilized the pool and exercise room we had a chance to unwind with a shower....and the bathroom was set up great to my surprise!! It felt cozy and the shower head made an amazing flow ! Staying hot the entire time, with shelving that made it easy to set up my person items conveniently. We will be back for sure!

    4
    « Very Pleasant »

    The people definitely were the strength of the hotel. The front desk, breakfast, and the guest services staff were excellent. If you had a need, it was filled promptly with a smile and a kind word. The personnel were very "down-t-earth" and made you feel like a good friend. The morning breakfast bar was always well stocked, even until closing. There was a variety of items that varied each day with everybody's favorite, the waffle machine. The rooms were spacious and updated with refrigerator, microwave, and coffee maker. The only problem that we encountered was checking in late and staying in a handicap room. When you select the Best Western Edinburgh/Columbus, you will be wowed by the service of Jill, Chris, Brandon, and the rest of the staff. Enjoy and don't forget the indoor pool.

    1
    « Disgusted »

    My family and I attempted to spend the night here. We weren't able to spend the night, even after switching rooms. The first room had beetles, the fridge was full of water, and to top it off, there was blood and vomit in our sheets. We then changed rooms, and as we walked through the door of our new room, we were greeted with the fresh, overpowering scent of damp walls and sodden carpet. We quickly left and were forced to drive through the night. Would not recommend.

    5
    « Great Hotel & Very Accommodating!! »

    Arrives at 1:30 am after a long drive and no other hotels in the Indy area available. Front desk (Tyler) was very nice and helpful on the phone and when we arrived. Next morning left my expensive pillow. Sheena called to let us know and we picked it up a few days later on the way back thru. One of the better hotel experiences that I have had.

    5
    « Overall great place »

    Great staff, rooms and appearances. Kinda hidden location and breakfast wasn't the best only because of the eggs were a little runny and they didn't have bacon. How can you not have "freedom strips" But overall a great stay, will definitely go back I'll just have to get my bacon elsewhere.

    3
    « Weekend softball tournament »

    Small, quaint hotel in nice area. Rooms have been recently redone. Clean, and accommodating. I would recommend for the price. 8 minutes to downtown Columbus via highway 31. Offers free breakfast from 6-9 am. Small indoor pool. Air conditioner in rooms a little noisy but overall a good experience.

    4
    « Nice short stay »

    Arrived a little late but was greeted with a big warm welcome. A nice clean comfortable place to stay even for a short stay. Close to the mall, good eating places as well as shopping if you have the time. Enjoyed my stay and will return!

    4
    « An excellent staff »

    The staff bent over backwards for our group. We travel a lot and have seen a variety of accommodations and staff. The hotel is located in an area that has plenty of services but is behind a Taco Bell. The staff is outstanding, responsive and pleasant. A good value.

  • 5
    « We were impressed »

    We stay in this area every year for a horse show ar the nearby Hoosier Horse Park, but this was our first stay at this Best Western. Among what we would consider reasonably priced hotels, this was the best of those we have used. Our room was nice, clean, odorless, and quiet. They are back off of the highway enough that I didn't hear traffic at all. In fact, though you can see them from the highway, you turn down a side road and go past some storage units to get to their large parking area. The rooms must have been well insulated because they were pretty full, yet I only heard one bump in another room the entire evening and night of our stay. The gentleman at the desk was friendly and cheerfully volunteered to take my heavy suitcase upstairs. We a appreciated having plenty of soft fluffy towels...these can be a rare commodity at some of our usual horse show hotels. Everything at the breakfast area was fresh and well stocked. They had waffles, a couple hot items, fresh fruits, cereals, pastries, bread, bagels and a refrigerator with several types of yogurt, jello and boiled eggs. There was also a sign posted saying that dairy free and gluten free choices were available on request. Overall, we had a very good experience at this hotel and will probably return next year.

    5
    « Best Western Edinburgh/Columbus, Indiana »

    This is a very nice hotel with wonderful amenities. I will return here when I recuperate from the heart attack I had a day after I left. Had it not been for this Inn and it's wonderful staff my return trip would have been much worse.

    5
    « April trip »

    Overall experience was better than I expected. Hotel improvements and quality of the staff has made this hotel my primary choice for any future stays in this area. Improvements in the quality of the breakfast food product and improving the available equipment in the fitness room will place this facility on par with the surrounding competition.

    4
    « Updated and comfortable »

    This is an older property that has been decently updated. It looks a little rougher on the outside than on the inside. It is clean, comfortable and convenient. I would stay there again. Right across from lots of restaurants and the outlet mall.

    4
    « Business Stay »

    Nice friendly staff, very willing to help and provide great advice. 10% restaurant discounts were great. Breakfast had many options and was well stocked. Getting on and off the highway is challenging - driveway is quite narrow and rough.

    1
    « Odor/Dirty »

    The room and entire hotel smelled awful. The bathroom floor hasn't been cleaned in a very long time. The phone was filthy. The staff was very nice. The bed was comfortable too. I will not recommend this hotel to anyone else!

    5
    « Awesome! »

    This hotel and their staff are absolutely wonderful. The GM, Sheena actually cares about her hotel and you've got to meet the front desk lady, Anita. She will make your stay comfortable and is knowledgeable about surrounding areas and not make you feel like 'just a typical tourist' I travel a lot and it's nice to be able to come back every time to this hotel and feels like 'being home on the road.'

    5
    « Wonderful »

    Thank you all for the great customer service! Although they were extremely busy I was made to feel like they were happy I was there. Great rooms, great breakfast, great pool, great customer service and all around a wonderful relaxing trip! I will return to visit as this is a great place near shopping and restaurants. Thanks Again!

    2
    « Won't probably go back »

    For the price the room worked. Dirty towel behind bathroom door missed by cleaning. Room had an odor we bought room freshener for our stay. Staff were friendly. Breakfast was limited. No eggs only protein was bacon.

    4
    « Good, but little pricey »

    Excellent location for shopping and tournament in Franklin. Very pet friendly, rooms were clean, bed comfortable. Breakfast was eeeh. Friendly staff. Pool open late which is a plus with kids. Felt like the price was a little high for the quality received.

  • 5
    « COMFORTABLE »

    This was a good stop on the road. We got 10% off at Applebys for staying at Best Western. The bed was comfortable and breakfast was filling. I would stay again if I was coming this way. It was nice that the person doing the checking in advised of the 3 restaurants in the area that would give a 10% discount.

    5
    « My Trip »

    The Best Western in Edinburgh is truly a great place for you and your family to stay if you have dogs they have designated rooms for you. I highly recommend on your visit to stay here. So you all spend time with the Staff here.

    5
    « Great experience »

    Anita, Sheena, Tyler, Chris, and Trish were all extremely helpful and friendly. Always took time to listen to any requests and followed up a quickly as possible. The entire hotel was clean and well kept...Breakfast stocked and always on time.

    5
    « Greatest place on Earth! »

    God smiled down from the skies when he created this paradise on Earth. Blessed with some of the best people on earth to run and manage it, It is what Webster had in mind when he added "Awesome" to the dictionary. Anita and the others will make you feel like you have lived there all your life, and, you MAY choose to do so after a short stay. The hot breakfast is to die for. It will leave you smiling all day long, and often you will forget what you were supposed to be doing at work. The pool is a total vacation from reality itself. It will make you avoid Panama City at all cost. And then there's the gym. I lost 20 ponds of fat and gained 25 pounds of solid muscle. In closing, I will just add, when I die, I may not go to Heaven, Just let me stay at this Best Western! It is, after all, Heaven on earth! 20 STARS!

    5
    « Excellent hotel »

    The hotel was clean and attractive with helpful and friendly staff. The breakfast was wonderful. Coffee was readily available which was extremely important to us. The room provided all the amenities we needed, We enjoyed it immensely.

    5
    « Pleasure trip »

    A nice clean, comfortable place to get away from home, even if it's only for one night. Close to the mall, places to dine, other shopping areas as well. Great location. Price may be a little steep, but hey, you get what you pay for!!!

    3
    « Ok spot, good staff »

    Check-in and check-out staff friendly and helpful. Room was good; pet-friendly a plus. Breakfast just fine. Fitness room inadequate; needs to be bigger, needs exercise- friendly floor and new equipment

    4
    « NICE STAY »

    The room was clean and quiet with newly updated furnishingsand a comfy bed. The price was right !Breakfast was quite good. We will be back..The young man at the front desk was enthusiastic and helpful and encouraged me to be honest with any suggestions to be made regarding improvements needed. I did suggest that a few tea bags with the inroom doffee maker would be nice. Otherwise it was a lovely room.

    1
    « Not honest, dirty, bugs, loud... »

    We visited Columbus, IN in Sept 2016 due to a family illness. Since we were not able to stay with family, we needed somewhere to stay for two weeks. Since we were going to be there for a while, we decided that my husband would also work while we were up there visiting since his job allows him to work in any state. As we were online looking for places to stay, we came across this hotel. We saw the heated, indoor pool and got very excited since we have a 6 year old daughter who would be there as well. We called the hotel directly and confirmed that this was the place with the indoor pool, even went as far to say "the one with the palm trees painted on the walls" to which they confirmed that we were looking and talking about the same place. When we checked into the hotel late Thursday night, my husband and daughter couldn't wait to go swimming. The front desk said that the pool was still open, so they hurried up and got changed and in they went. Only after getting in did they realize that the pool was ice cold. They were talking to each other in the pool saying how cold it was and that's when a lady sitting in the pool area said "oh, this pool has been broken for a week" We asked the front desk what was wrong and they told us that they had someone coming to fix it. Friday, Saturday, Sunday, Monday, nothing. Still broken. Then Monday afternoon, we noticed a sign that said that the pool was closed for scheduled maintenance. Our family that came to pick us up since my husband had the car while he was working, they asked the front desk about the pool maintenance and the lady's response was "well, it's really just broken. You can go in if you want" We were stuck. We felt like we gave them more than enough time to get it fixed and with lies and not to mention, them not telling us upon check in that it was broken, even after we asked how late the pool was open, we were furious. My husband worked all day Monday and Tuesday. Monday morning, we got woke up by loud banging. We found out then that the hotel was under remodel (which was not mentioned to us either) There were loud noises, saws, hammers, big machines outside, the list goes on and on. By Tuesday night, another day with no heated pool, we were done. We went and found another hotel to stay at starting Wednesday so we didn't have to pack everything up with a 6 year old late at night. We talked to the manager on duty and told them all the issues we were having and told her that when we were online looking for another hotel in the area, we noticed that the price we were paying per night was more than it was showing online. She did give us the same rate of the online price and one night for free. That was it. She said it was our fault we didn't check out earlier. We explained to her that because of the situation we were in and the lies that they kept saying that they were getting the pool fixed, that it why we had to stay as long as we did. We checked in late Thursday night and checked out first thing Wednesday morning. The manager said her hands were tied and what she did for us was all she was allowed to do. We called the corporate office to let them know and they did NOTHING!!! This place has bugs, was dirty, the breakfast was edible, but that was it, it was loud, we could smell cigarette smoke coming from a room across the hallway (the whole hotel is non-smoking), the weight limit on dogs is 80lbs with no breed restrictions. There were big, aggressive dogs allowed in the hallways. This is in no way, shape or form a good hotel. The place is a dirt bag hotel. NEVER STAY HERE!!

    3
    « Nice location »

    Was going shopping at the potlet mall and it is close but across the main highway so you have to drive to the mall. That part I did not particularly like , but it was quit and staff was friendly and helpful. The room we had was newly remodeled. The breakfast was good as well.

  • 5
    « Great Stay and Staff »

    This hotel is a pleasure all around. Staff very friendly and welcoming. Beautifully updated decor. Clean remodeled rooms spacious, comfortable and relaxing. Great hot breakfast, much more than the basic even included a warm prepared breakfast. burrito !

    4
    « Oct. 2016 »

    This place was close and convenient to Edinburgh Outlets and to restauramts. The staff was very friendly and helpful. The free breakfast was very very good. The indoor swimming pool was very nice and the pool water was warm and comfortable.

    4
    « Great location »

    Spent a week at this Best Western, chosen for its location. Front office staff when at the desk were very friendly. They were remodeling and I was told I was in a remodeled room. Based on what I could see it wasn't completely finished. The bathroom still needed repainted above the shower. Housekeeping staff were awesome and the room was always clean. It is located across from the shopping center where there were also located several restaurants. The one downside was they allow pets and I have several flea bites. I did mention it to the front desk. Breakfast was very good with many choices each morning. I would stay there again.

    4
    « Not perfect but close »

    Very nice room. Clean. Good shower. Good breakfast. Helpful staff. I don't know if I will ever be back but I would definitely stay here again. Very nice for the price. We missed the sign on the way in. GOOGLE maps was correct but we missed it. Stay and enjoy.

    5
    « Friendly and professional staff »

    We had an excellent experience at this hotel. The staff is wonderful! They were helpful and professional. I had a problem with my car and they recommended someone to help me. The breakfast area was neat, clean and well stocked with a variety of items.

    5
    « Fantastic! »

    The employees are all fantastic!! The beds are comfortable, the rooms are clean, the pool is glorious! The new renovations are fantastic! Breakfast is phenomenal! Small hotel with big hotel amenities!

    5
    « Very Nice place to stay! »

    First of all, we came back for another stay, which says a lot by itself. There were a few issues on our first stay that were dealt with immediately by a very friendly staff. Everything was quite nice this trip. Breakfast was top-notch; they have quite a selection! Room was clean and comfortable, and well-lit (which is somewhat hard to find these days). Will look forward to our next trip through this area; we will return. We have also recommended it to relatives and friends.

    5
    « Excellent Stay »

    Top notch hotel with terrific service. From front desk to kitchen, everyone was great. Breakfast variety was excellent and the morning staff was pleasant and patient. Although breakfast was over at 9am, some guests were still straggling in and the staff said not to hurry, take their time and have a nice breakfast. The front desk was helpful when the guest computer internet wasn't working correctly and was so patient in getting it set up for us to use. Asking for more towels was never a hassle and the overall stay was simply great. The beds were very comfortable and the drapes were awesome, as the morning came but the room was as dark as night until the drapes were pulled open. Best drapery I've encountered while staying in a hotel! Would recommend this hotel for sure. The desk clerk service was exceptional, especially their evening clerk who gave us directions to avoid construction delays, recommended areas to visit to find housing, and was simply professional and friendly. This is a very well run establishment.

    5
    « Fantastic Stay »

    Had a very nice stay, with just capped off a nice conference that we attended. Service, Hospitality, and Facilities, are all outstanding. We ate breakfast the next morning, and really enjoyed it. We were attending a grandmother's conference in the area. We definitely will be back.

    5
    « 2 night stay! »

    We definitely recommend this hotel. We have a 4 year old so we wanted to stay at a hotel with a pool and this is the best value we found. The breakfast was wonderful and the staff were very accommodating. Also, the rooms were updated and very clean!

  • 5
    « Sheena is awesome! »

    We stayed at the Edinburgh Best Western on Sept. 19. We stopped at the BW to check on accomodations for one night. Sheena was the front desk person and did a wonderful job of making us feel welcome and showed us a room to help us decide if we wanted to stay there. The hotel is recently renovated and felt fresh and clean. Sheena checked on us while we were enjoying the pool to see if we needed anything and even turned the temp. up for the pool heater. We had a pleasant evening and restful night followed by a great hot breakfast the next morning. Friendly and hard working people like Sheena made our stay a very pleasant experience!

    5
    « The best. »

    I would not stay at any other Hotel in the area. Staff is Great. Location is Great. Rooms are always clean and neat. Breakfast is very nice. I have stayed here half a dozen times in the last year. BEST PLACE TO STAY IN THE AREA...

    2
    « Overnight stay for Shopping Spree »

    This was definitely an older hotel. However, the room we had was a newly renovated room. There was very little noise in our room. The first floor suite had a king bed, sleeper sofa and a chair. Unfortunately, the pool was closed for maintenance. Breakfast was not bad; they served muffins, toast, bagels, biscuits and gravy, breakfast burritos, waffles and fruit. The hotel sits back behind Taco Bell and Applebee's. The Premium Outlet Mall is across the street.

    2
    « Not the best stay »

    The salt water pool area was nice & clean. The lobby & entrance was very welcoming! We pre-booked with a group & were placed upstairs; that was fine with us. However upon arrival, the hotel was in disarray. Renovations were happening with our group having no prior knowledge of it. We were assigned our room & hauled out stuff upstairs. No elevator--not disclosed that info either. Only a 2-story hotel but we are with a sports group & had lots of baggage. After walking upstairs, there was construction. Materials & trash EVERYWHERE! We had to weave in & out around sinks, toilets, hardware, etc to find our room. The room itself was newly complete, but was missing a wall thermostat. There was a dog barking loudly in a nearby room. We went to front desk to be placed on first floor away from all construction & the front desk man was very rude & insisted it would cost $5 to move downstairs. he insisted I knew about the upper level room. I explained I want aggravated about being upstairs. I was aggravated with the amount of renovation and construction debris & that not being disclosed to us. He brushed it off & said we didn't know till yesterday either. Finally placed our group downstairs & placed a $5 charge for every member of our group. 3 rooms complained of their carpet, beds & room having condensation. Sheets & clothes they brought were damp the next morning. The breakfast was great! Hot food & cold food both with someone keeping everything stocked and filled. The bright spot was Shena who worked the front desk the following day. She was very attentive & helpful in listening to our complaints.

    4
    « Really surprising place »

    Think upscale Springhill Suites with sleek modern clean decor, really comfortable beds. Very accommodating staff, goes out of way and Indiana nice. For people eating healthy, breakfast does not offer much--red delicious apples/granola bars. Bath tub drain plug did not seal. Bathroom built for people 5' and below--Lilliputian! But everything is very clean .

    5
    « Demonstrated efficiency »

    I have been to this location several times, the efficiency of the staff here can not be beat, the quality of the hotel for the price is good and the location is desirable for shopping and dining out, many choices available.

    1
    « Too many Bugs (Roaches) »

    Stayed 4 nights, First night was ok, the room had a little stink to it, second night had a Roach crawling on me and when I turned on the light, the Roach was on my pillow. Third night started having bug bites, The staff was extremely nice and the hot breakfast was great, hotel is pet friendly and that's why I stayed

    4
    « Pleasent Stay »

    This is a cozy hotel with great service. It is quiet within the rooms, well maintained and always looking to make sure your stay was a good one. A nice breakfast with many choices whether you like hot or cold.

    4
    « Pleasant »

    This hotel is evidently older, but the personnel are extremely engaged. We were very happy with everyone we encountered. The rooms are outdated but comfortable and clean. The breakfast was ready on time, and there were also breakfasts to go for those in a hurry.

    4
    « Best Western Stay »

    No issues with my stay. I would have liked to have a light over my work station area but by moving the floor lamp close to the desk achieved the same results. the breakfast items were hot and fresh. the complete staff was nice and friendly and helpful when asking for directions to restaurants and other business locations. would stay here again. thanks.

  • 5
    « Best Western Edinburgh, IN »

    We enjoyed our stay in the Best Western in Edinburgh, IN, although it was brief. We arrived late at night in a thunderstorm that had slowed traffic and put us hours behind schedule. We were checked in quickly and given directions to our destination. The next morning breakfast was a good start to the day, and the smiles of the staff brightened the day.

    5
    « Very HAPPY! »

    My husband had me look for a hotel to stay in for the night around Edinburgh! After reading several reviews we decide to stay at the Best Western. I called and made reservations and the staff was very friendly and helpful. Now let me also add that I am a bit of a hotel snob! I am very picky about hotels and usually don't do Best Western at all. However on a recent road trip to Americus, Ga. we gave one a try and it was awesome. So back to my review. We arrived around 7:30 and there are numerous restaurants around the area, which is very nice. We checked in and went to our room. It had been recently renovated and was beautiful. Very clean with plenty of towels and wash cloths. The bathroom is a little short on counter space but that seems to be becoming common. The bed was very comfortable and had 6 pillows, which made me happy ! We had a very good nights sleep and it was very quite. We went out for their breakfast around 8:40 am. Which I was a little worried about, since they quit serving breakfast at 9. But they had plenty of fresh and actually pretty good food available. I was very impressed. Usually by this time breakfast is cold and sparse. But not here. I would definitely recommend staying here if your in the area. Very pleasant experience.

    5
    « The best. »

    I have stayed at this hotel many times and will not stay anyplace else in the area. STAFF is the best, go out of there way to please everyone. Breakfast is great, Pool, Fitness Center. all very clean. If your looking for a wonderful place to stay in the area, don't waste time looking, just book here and enjoy>

    5
    « Hotel nestled off the road »

    Worth the stay. Clean rooms with friendly courteous staff who are eager to assist. Our daughter was sick and the night clerk offered to get a banana for her to help settle her stomach. If in the area this is a must stay!!!!!! The morning clerks were courteous and assisted us greatly! The breakfast was tasty and plenteous.

    5
    « Great place to spend the weekend »

    very nice and very friendly helpful staff breakfast was cooked to perfection swimming pool was great and plenty of towels outside was very clean and plenty of parking spaces if you need they will do your laundry and return it to your room if needed

    5
    « 2nd stay at this BW »

    If you looking for accommodations in Edinburgh, look no further. Our schedule only allowed us to stay one night this time but yet another wonderful stay. The staff is great. Clean rooms, respectful housekeeping, great breakfast, newly remodeled. We will gladly stay again when we are in the area. Would place at the top of the list of all the hotels in Edinburgh.

    5
    « nice friendly place to stay »

    I stayed here for an extended time, 15 days. Will and Trish were amazing. These 2 made me feel like I was a welcome addition to their family. They are friendly caring, knowledgeable and an asset to the best Western hotel. My room was clean, freshly remodeled and super quiet. I will be staying here again next time I am in town and look coward to seeing my two new friends.

    5
    « Great place to stay »

    We had a very good experience staying here. The rooms were decorated nice and were clean as well. The continental breakfast was excellent. They had a great selection. They even made grab bags in case you missed breakfast. The lobby is very updated and clean. What stands out the most is the staff. Very polite and caring. They really take pride in their job. I highly recommend this hotel.

    5
    « The best Best Western we stayed at in a long time. »

    Our one night stay was very pleasant and enjoyable.The staff was very friendly and so helpful. Thank you Trish. We received great discounts at the Mall our dinner was discounted (like you said) because of our stay at the Best Western. Loved the fact that everything we needed was within walking distance. The breakfast however was a little generic. Tipical for a ordinary hotel service style breakfast. When your service is rated excellent, your breakfast meal should be as such. Over all, really good service.

    4
    « Nice place to stay with staff who cares »

    For starters we would like to thank Best Western and the Best Western Edinburgh. Our stay was pleasant, and thankfully quiet. We are happy to report that there were no major problems. We have learned over the years to immediately go check out the room before lugging our belongings to it and then find problems. Upon entering the room we found that the toilet did not flush. Went back downstairs and reported the problem. Staff was quite nice and immediately gave us the room next door to the first room. Checked that room and found that it was rather dark. Turned on all the lights and it was still dark. Found one light that didn't work. We figured it was a burned out bulb, so while I was getting another bulb to try, my wife pulled up the plug from behind the bed......the fixture wasn't even plugged in, and it was next to impossible to get behind the headboard to fix the problem, so we gave up. It was obvious that the cleaning staff doesn't check to make sure things in the room are in working order (ie: toilet, light fixtures). One other item of interest: they have motion detectors on most of the switches. Overall it seems to be a great idea. That is, until you sit at the desk to work on a laptop only to have the table lamp go off every 5 minutes! Why? Well, the switch for that lamp is at the door to the room - at the other end of the room. When nobody is coming in or out of the room, the motion detector turns off the light. Poor planning! The rest of the stay was quite enjoyable. Breakfast was quite nice. Not really a problem, but a slight mistake in layout is that all silverware, napkins, trash, and can't remember what else was situated within one foot of the waffle-maker (one of the most-used items). People couldn't get into that area without having to ask whoever was making a waffle to keep moving out of the way. Suggestion is to spread things out some. We discussed the lighting problems with the front desk when checking out. Staff was wonderful, and really seemed to care about getting things in proper order. We look forward to our next trip to the area and will definitely plan to stay at the Best Western Edinburgh.

  • 5
    « Great Service & Clean Rooms »

    We were tired after a long day of driving when we checked into this hotel. The front desk staff (Wil) was so accommodating and helpful that he gave us the positive energy we needed to enjoy the evening. Had a great nights sleep.

    4
    « Softball Tournament »

    A little pricey, nice hotel, used the outdoor grill to cookout / tail gate the 2nd night we stayed, front desk was helpful with suggesting places to eat. Close to Softball park which was very convenient.

    3
    « Sometimes it's the little things »

    Frequent traveler, 140+ nights/year. I am a lifetime diamond elite in one hotel program and spire elite in another. In order to save my company a few bucks this year, I have found some excellent values in a few Best Western hotels in the states I travel and trying to use BW once a week. I've got around 15-20 nights this year in BW. First time here. Check-in was excellent. Hotel appears to have had a make-over recently. Room was nice but a closer look revealed the age. Internet speed was good which is important for business traveler. Bed comfortable. Breakfast area was small but had a nice variety of items. The two things that will probably keep me from staying here in the future: 1) the light on the desk was connected to a motion sensor by the door. Every 10 minutes I had to walk over to the door to reactivate the motion sensor and turn on the light; during 3 hours of work I had to go through this ritual over 15 times. I could have switched the refrigerator plug and light plug but I had food items that needed refrigerated. 2) They have high def flat panel TV's but no HD channels. I tried to watch the NBA finals in the tv and the picture was terrible. I've noticed that most of the BW's I stay in don't have HD channels on the tv. Fortunately, I was able to pick up the game on my iPad for a crisp, clear picture.

    5
    « best western recommended »

    my experience at best western was very satisfactory. location was near many good dining options and access to the interstate was handy.staff was friendly and helpful when I asked for information. appearance of lobby was nice and the breakfast provided was fresh and tasty

    4
    « Great refurb »

    Great value tucked in between all the higher priced chains! New carpeting , bathrooms, bedding. New flatscreens. Very accomodating people. Cracker Barrel across the street. Outlet shopping. I'm running out of things to say

    5
    « Upgraded and higher standard »

    This hotel has completed renovations since I stayed there a year ago. The difference is like night and day! Rooms are clean and the service was excellent! The pool has been resurfaced and the work out room, though small, is efficient and clean. Breakfast is hot with eggs, sausage and waffles. Very satisfied with my stay there.

    5
    « Great Service, Great Breakfast, Great Price, Great Stay »

    This hotel is an excellent choice for your stay. There are four people in our group and we stay here about three weeks each year. We always choose this hotel because it is reasonably priced, managed well, accommodating and very friendly. The breakfast is delicious with a lot of options. The pool is clean and the water is warm. The water pressure in the shower is wonderful. At the end of the day Trish greets us with a friendly hello, a little conversation and is always helpful if we need anything. The rooms are clean, quiet and the beds are very comfortable. It is conveniently located across from the outlet mall and major restaurants. It is our #1 choice for the Edinburgh area.

    5
    « A hidden jewel** »

    First time staying at this hotel. Clean and reasonably priced. Good breakfast, lots of hot items and seemed to be prepared and stocked well. It seemed to be recently renovated, the staff mentioned of more renovations planned, they have done a nice job so far. I stayed in room 104. The room was cozy and felt like home for my 4 day stay. The front desk was amazing at answering any questions and telling me about local attractions and great places to eat. Taku (japanese restaurant) was a great suggestion..

    5
    « scouting education »

    One of the best places I have stayed. Clean comfortable and convenient It was suggested by the staff member to check out local ice cream parlor in Columbus that started business in 1900 something I would not have seen but the experience was beyond great Thanks

    4
    « Very Nice »

    We stayed at this hotel back in November of 2015. If I was writing a review for this stay I would give it about 2 1/2 stars. The breakfast was cold the gravy for biscuits and gravy was like soup. the pool was closed and the rooms were so so. They said they were renovating all the rooms. But I am reviewing our most recent stay and I have to give it 4 STARS. The breakfast was awesome. The rooms were completely remodeled. The staff was very friendly and helpful. The pool was open and great. Will definitely be staying here again.

  • 4
    « clean and great location »

    I stay at this Hotel about 6 times a year. the location is great and staff always have time to help you in any way. I will be back in the area soon and will stay here next time also, Hotel is within walking distance of shopping ..

    2
    « Nice sleep, but... »

    New to the Best Western experience, and I was disappointed. Staff was friendly enough, and the breakfast was good. But things started off on the wrong foot. While lugging my two bags into the hotel and heading to my second floor room, I was informed there was NO elevator. Stairs just don't cut it after a tiring day of driving. I was too tired to go thru the hassle of asking for a room change to the first floor. I've just come to expect a "lift". It has taught me to ask in the future.

    5
    « Best Western Edinburgh Indiana »

    Very good experience. Super clean, very new furnishings and friendly staff. Good location close to Indianapolis but not in city. Excellent value and would recommend for anyone stopping overnight in the area.

    5
    « Refreshing Place to Stay »

    We did not have an advance reservation, my son found location on cell phone when I wore out between Louisville & Indy, checked in late with courteous front desk person, comfortable room, slept very well, enjoyed a very good warm breakfast, and got on our way quickly due to express check out!

    4
    « Nice work Best Western! »

    Our family stopped here on our way back from Tennessee...exhausted and ready to rest. We were pleasantly surprised by the hotels cleanliness and modern motiff. It was quiet, pool was clean and inviting and the staff were very helpful. Wifi was fast and the continental breakfast was excellent with a wide variety of items. Wish we had longer to stay there! One suggestion....pool could have been a little warmer. Overall great experience.

    5
    « newly refurbished »

    Great pool!!! Always awesome beds.The staff was very helpful in correcting a problem from a previous visit and made my husband and I feel; like old friends. The food was very good including waffles and scrambled eggs and biscuits and gravy. many other cold foods also.

    4
    « BW Horizon »

    Overall a good stay at the Horizon Inn. Easy off and on to the interstate. The beds are super comfortable had a great night sleep. Staff very friendly and helpful. Everything was clean and in working order.

    3
    « Road trip to Kentucky »

    It wasn't the worst but wasn't the best either...2nd floor room and keys didn't work first time. Staff was friendly and took care of it. Coffee stirrer on the floor and bathroom faucet (hot) didn't have a stop (had to turn the knob just right to get it to stop. Breakfast was good so overall, an average stay but decent price.

    5
    « Hotel Stay »

    Rooms were just renovated. Excellent choice of style with room decor! I felt very comfortable staying in the room, did not feel like a typical hotel room stay! Very pleased with the decor selection! I would recommend staying here!

    5
    « Clean modern room, friendly staff »

    Hotel is undergoing renovations but with minimal impact on my stay. Pleasant atmosphere with friendly workers. Breakfast was good and the new carpet was nice. Convenient hotel with wifi accessibility, great choice for a nice value in the Edinburgh area right across from a big outlet mall. I was referred to a Mexican restaurant next door by the gas station-great recommendation, wonderful food and service but I forget the name of the place.

  • 5
    « BEAUTIFUL NEW ROOMS! »

    Me and my husband stopped in on our way to Frankfort to see family. We always look for Best Westerns as we are Diamond members and have never had a bad experience. This Best Western did not let us down! We could see they were renovating. We stayed in one of the new rooms and it was absolutely beautiful. One of the nicest hotel rooms we have every stayed in! We have stayed at a couple of the other htoels across the street and while they were nice the Best Western is a better value for our money. Breakfast was nice as well. I was surprised by the choices with having a smaller breakfast space! Thanks for taking care of us, we will definitely be back!!

    5
    « Stay at Best Western »

    Great choice of motel for overnight stay. Just off the highway. Good experience. Good quality for your dollar. Pleasant staff. Very nice rooms. We had a king size bed which was very comfortable. We truly enjoyed the breakfast which was offered to us in the morning. We will be back again.

    3
    « Breakfast???? »

    Stayed here for one night, room was comfortable. One thing I don't understand with Best Western chains is the pillows.....they are just like using a throw pillow....yes you have 4 on your bed ( if using a double/queen size ) but it drives me nuts to lay my head down on such a small pillow. Anyway, I awoke before 5 in the morning, stepped outside to have a smoke and I noticed that the gentleman was getting breakfast set out for patrons. Surprised when breakfast starts at 6:30 so by the time we got back down for breakfast things had been sitting way too long.

    5
    « Nice basic vacation place. »

    This is a good place to stay if you are visiting the Smoky Mts. Everyone was nice. Full breakfast. Across from several good restaurants, laundry, grocery store, gas. Pleasant place to stay if you want to be near Smoky Mts but outside the crowded Gatlinburg area. 5 minute drive into park.

    5
    « nice visit »

    Everything that we experienced was pleasant. We did not take part in the breakfast. The wifi was good and the staff was extremely accommodating. Discounts offered at local restaurants which was encouraging and the first time I had experienced that when traveling.

    5
    « Can't do better in this area »

    Good rate, great staff. Always use ths hotel and never have a problem. Great breakfast, quiet area and close to where I need to be. Parking is free and plenty of it Would be a convienent place to stay if I was shopping for Christmas at the outlet mall..

    1
    « Never again »

    Old Best Western - needs total renovation. Room had following problems - door that wouldn't close, paint and tub caulking cracked and peeling, no hot water for a shower (luke- warm at best), lights that wouldn't work, a well below average breakfast, and a front desk that "forgot" my 0730 wake-up call.

    5
    « Nice place to stay »

    The room was clean and comfortable. Would stay here again if in the area. The breakfast area was well maintained and had a good selection. We had our 4 year old grandson with us and he was pleased with the friendliness of the staff.

    5
    « Edinburgh Indiana »

    Sarah was very helpful grate location lots of places to eat, shopping it was right off the interstate perfect location for what we needed. Motel was very comfortable and clean. With this all said we had a very positive stay, even had an indoor pool that was enjoyable for the kids.

    3
    « needs some work »

    nice people yet disorganized. Was given a key to a room on arrival, room was already occupied. Pool was out of service. Breakfast was hot and what I had expected. Location is good. Halls needed vaccum

  • 2
    « Rude Customer Service »

    Evening desk clerk was very rude 10/29/2015. I did not get my emergency message. I requested fresh towels and never received them. I will not be staying at the BWH Inn. As a customer we do not need to hear you are having a bad day, or just coming to work.

    2
    « Overall experience »

    mattresses need to be changed. Egg dish at breakfast is poor quality.Pool has been closed for a while and should be open . A hot tub would be nice . Most other hotels have one ...with late hours.They should have designated pet friendly rooms and other rooms that Never have pets.Hotel staff is professional and good.

    4
    « very comfortable, good location »

    Very comfortable stay after a long drive. Did not have the breakfast, but it did look very well prepared. Would stay here again. The area has a lot of good food options and a very nice outlet mall. I suggest Max & Ermas for an excellent selection or Montana Mike's for a great cut of steak.

    5
    « Good Quality »

    Very clean hotel with excellent customer service. Breakfast area clean and well stocked with a variety of choices. Will use this hotel again since I travel this way often. The fact that the hotel clean, the staff polite and everything was up to the standards of a Best Western I did not have any problems during my stay.

    5
    « Stayed here before. »

    We have stayed at this hotel a number of times and always receive first-rate service. Rooms are clean and nice. In-room coffee and free breakfast are a plus. Employees are courteous and helpful. We recommend this Best Western highly.

    5
    « Great place to go »

    I enjoyed my stay very much, the staff is friendly and the rooms are very nice I will definitely be staying here again and will recommend it to all my friends, the biscuits and gravy breakfast was awesome

    3
    « Traveling Across Country »

    The hotel was very reasonably priced and clean. This was our last stay before reaching home on a two week trip. It is a small facility, no elevator. The staff was friendly and helpful on directing us to a local place for dinner. The breakfast was adequate.

    3
    « Near the Highway, Shopping, and Dining »

    My family and I stayed here while on our way to Indianapolis with the plan to shop at the Outlet stores across the road in the evening. The hotel had been recently remodeled with less than stellar results. The staff were very friendly and recognized my rewards status upon check-in but that is about the extent of the excellence at this location. The hotel looked nice from the remodel but upon entering our room it felt stuffy and humid. The furnishings and beds were very comfortable and met our needs with two queen beds for the four of us. The bathroom was extremely small with almost no counter space for placing things. The shower was a huge disappointment as the knob was extremely finicky to get the right temperature and the spray was lacking in both volume and coverage. Our heating and air was functional but was not able to keep a constant temperature in the room it was either too hot or too cold. During the night the room seem to become even more humid and this was evident throughout the hotel as there were towels down in the hallway when we left in the morning. The breakfast was satisfactory with sausage, biscuits, gravy, and waffles as choices along with pastries and toast. The breakfast area was small but adequate and the coffee was actually pretty good. If in the area again I would probably look at one of the other hotel choices to stay based on my experience this time.

    4
    « Well managed operation and comfortable, basic room »

    Drawback with second floor room, no elevator and my wife's large, heavy suitcase but desk clerk offered to help and overall the staff provided outstanding service. The morning breakfast server Tina waited on clean up for my return from walk and morning desk clerk Vanessa also very accomodating in our leisurely check out.

    4
    « Decent Location, Price, and Decent Staff »

    We're platinum best western members thru our Harley Owners Group, and upon arrival on our bikes, we were promptly greeted w/ a spacious, clean, and comfortable room, along w/ a gift bag of drinks and snacks. Mark, the desk clerk, suggested a couple places to eat, but, really after riding for about 7+ hours from SE Ohio, we were just ready for a shower and sleep. The place was quiet, easily slept all night long, decent breakfast in the morning.

 

Getting to the hotel ...

All directions
From: The north and south. Take Exit 76B from Interstate 65, go 0. 1 miles, the Best Western Edinburgh/Columbus will be on your left side on US Highway 31N. From: The east and west. Take State Road 46 to Interstate 65, go north on Interstate 65, then take Exit 76B, go 0. 1 miles, the Best Western Edinburgh/Columbus will be on your left side on US Highway 31N.