ZIMMER  1
ZIMMER  2
ZIMMER  3
Vorteilscode

Best Western Hotel Edinburgh/Columbus, Edimbourg

4.0/5  - basé sur 325 notations.
11780 N US Highway 31, 46124-9000, Edimbourg, United States - Karte ansehen

Erleben Sie kleinstädtischen Charme und die Ausstattung der Großstadt in diesem Hotel in Edinburgh, Indiana, nur wenige Minuten entfernt von Camp Atterbury, dem Stadtzentrum von Columbus und den Edinburgh Premium Outlets. Das Best Western Edinburgh/Columbis in Edinburgh liegt zwischen Indianapolis und Louisville, in Reichweite der Stadtzentren von Indianapolis und Columbus. Die Anlage, leicht über die Interstate 65 oder den US 31 zu erreichen, ist ein hervorragendes zweites Zuhause für Gäste, die lokale Attraktionen erkunden möchten. Gäste dieses Hotels in Edinburgh können durch die Geschäfte der gegenüberliegenden Edinburgh Premium Outlets bummeln oder mehr über die faszinierende Geschichte von Camp Atterbury erfahren, einer Trainingsstätte der Nationalgarde. Geschäftsreisende schätzen den bequemen Komfort dieses Hotels in Edinburgh. Gewerbegebiete liegen auf beiden Seiten der Stadt, und mehrere Unternehmen wie Cummins Inc. , Hisada, LHP Software sowie das Regionalkrankenhaus von Columbus, Columbus Container, David R. Webb, George UTZ und die Indiana University-Purdue University Columbus (IUPUC) sind nicht weit von diesem Hotel in Edinburgh entfernt. Mit zwei Auffahrten auf die Interstate 65 und der Louisville & Indiana Railroad bietet die Stadt eine gute Verkehrsanbindung. Das Best Western Edinburgh/Columbus bietet 57 geräumige Gästezimmer, alle mit Kabel-Satellitenfernsehen mit HBO®, High-Speed-Internetzugang, Mikrowelle und Kühlschrank. Gäste werden jeden Morgen mit einem kostenlosen kompletten warmen Frühstück begrüßt. Die weitere Ausstattung dieses Hotels in Edinburgh umfasst ein beheiztes Hallenbad, ein Fitnessstudio und Geschäftsdienste. Suchen Sie Unterkünfte für Ihre vierbeinigen Freunde? Dieses haustierfreundliche Hotel in Edinburgh ist der richtige Ort für Sie!Das Best Western Edinburgh/Columbus Inn bietet den erstklassigen Service, den Gäste von einem Hotel von Best Western erwarten. Wenden Sie sich noch heute an unser freundliches Personal, und planen Sie Ihren nächsten Aufenthalt in Edinburgh!

Best Western

Hotel Edinburgh/Columbus

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 325 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
152
Sehr gut
86
Befriedigend
39
Mangelhaft
30
Ungenügend
18
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
10
Alleinreisende Alleinreisende
19
Familie Familie
116
Geschäftlich Geschäftlich
37
Geschäfts-<br>reisende Geschäfts-
reisende
77
Geschäftsleute Geschäftsleute
38
Geschäftsreisende Geschäftsreisende
47
Paare Paare
74
Reisen mit Freunden Reisen mit Freunden
21
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Old Hotel"

2
18/09/2018

Halls are dark and dirty. Pets are welcome here. My room smelled like animals had stayed here. The sheets were very thin and the tv was set to full screen instread of widescreen. Toilet seat needs replaced as it is stained. Travel to this area often. Will not book this hotel again.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to submit your review via TripAdvisor. By letting us know what you liked and disliked you are helping us to deliver a more superior experience for future guests. We hope you will allow us another opportunity to accommodate you in the future to show our higher standards! Sheena Gilley General Manager 812-526-9883

"Awesome Place to Stay"

5
16/09/2018

Our room was very clean and organized. The Staff provided us a very warm welcome. The bed was really nice and comfortable. The bathroom had enough room to put our things. We will be definitely coming back to Best Western.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your 5 star review of the Best Western Edinburgh/Columbus! We understand that there are many choices for accommodations in our area, therefore your praise means more than ever! We appreciate your business and look forward to seeing you next time you are in the Edinburgh area:) Sheena Gilley General Manager 812-526-9883

"Good value"

5
05/09/2018

We were happy with this hotel when we arrived. They have an indoor swimming pool which is nice when it is hot, and or the weather is inclement. We were on a motorcycle and they allowed us to park under the veranda in case of weather. The rooms were clean and the bed was excellent.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for staying with us during your travels. We appreciate you taking the time to leave us a review and we are pleased you enjoyed your visit! Please come back and see us whenever your travels bring you to the Edinburgh/Columbus area! Sheena Gilley General Manager 812-526-9883

"Repeat visitor "

5
15/08/2018

I have stayed at this hotel a few times in the past. I consistently have a great experience. The staff always provides a very warm welcome and rooms are clean which is the most important thing. I will be back next time I'm in the area. Thanks for he hospitality.

Tyler P, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for your awesome review! We are always so pleased when our guests enjoy their stay and share feedback online. We hope to see you again on your next visit to the Edinburgh area! We appreciate your loyalty:) Sheena Gilley General Manager 812-526-9883

"An okay place for a stop on the road"

3
12/08/2018

We got to our room at 1:00 am and left when we woke up. No elevator, public areas are in rough shape. Room was fine and clean and priced right for what you get. Family run and service staff was very nice.

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for your feedback. By letting us know what you liked and disliked regarding your recent stay with us you are helping us to deliver a more superior experience for future guests. We greatly appreciate your business and hope to see you again in the future:) Sheena Gilley General Manager 812-526-9883

"Hands On Management-Guest Focused Results !"

4
12/08/2018

One of the toughest jobs in the limited service (meaning lodgings that do not have restaurants, bars or banquet facilities) hotel business is the one where you are face to face with the guest. Housekeepers can find refuge in a guest room. Maintenance men can flee to the maintenance shop but desk clerks have no places to hide and usually have to take the heat for the service failures of others. Its just a fact of life in the lodging business. But perhaps the toughest job of all is when the owner is the desk clerk because the buck stops there. There is no one to point to as "the problem." This is very often the case when an entrepreneur is trying his/her hand in the lodging business for the first time. And very often the owner/operator is not the best person to interface with the guest because the talents that enabled the owner to become the owner are not the same talents required to make a guest feel welcome and cared for. This hotel was a wonderful exception to the "never let the owner meet the guest" rule. We are not big fans of the Best Western brand because we have found it to be inconsistent. So, we stayed at this hotel after careful review of the comments on Trip Advisor. My wife brought a can of Glade room spray because some had mentioned a musty smell. We did not need the spray. The room was quite pleasant and had no offensive odor at all. If there was any downside to our stay it was the invisibility of the location. The site sign is on US 31 but once that is located and one has a general idea of where the motel is situated the entrance (which is behind a Taco Bell) and the motel itself becomes obscured by several trees. We drove past the hotel twice and needed to make a U-Turn to finally locate the entrance. Once you find it the hotel presents well. The parking lot had been freshly resealed and re-striped, the outdoor plantings looked cared for and watered, there was no visible trash or litter and the door glass was sparkling without evidence of finger prints. It was obvious that management was caring and attentive. All good signs for the traveler who is about to entrust time, treasure and about 8 hours of almost nude unconsciousness to the facility and its management. You can feel quite safe here. We arrived a bit later in the day and Tyler, the young man who checked us in, was efficient, well groomed and personable. We observed a breakfast room and a comfortable seating area. I did not visit the breakfast room the next morning but my wife did and she said the food on offer was plentiful and the guests seemed to enjoy it. Our room, a king-size non smoking, was very comfortable. The housekeeping was excellent with no dust, dust bunnies or spotted chrome or mirrors. My only complaint (and this is throughout most of the hotel industry) was the inadequate number of electrical outlets. I needed two outlets on my side of the bed for my CPAP and phone charger. I listen to the BBC all night with earbuds and keeping that phone charged is critical. I was able to make do by disconnecting a power bar on the other side of the room which disconnected the in room fridge and microwave. Note to self-travel with an extension cord! Mattress was firm and very comfortable. Pillows odorless and firm to soft as needed. Flat-screen TV offerings were plentiful and the picture was crystal clear on all channels. That is rare. That was much appreciated. WIFI was simple and connected easily though better in-room information could be displayed. Other reviewers have commented on the small bathroom facilities so I will not dwell on it here except to say that we were not troubled by this at all. I was slightly annoyed that the vanity mirrors in our bath met at a a corner angle so there was no possibility of looking straight into a mirror while shaving. Maybe that can be solved in a future re-model? The room is heated and cooled through Zoneline-type window units that have become ubiquitous in the industry. The bed is situated very close to the unit so it takes a bit of drape and vent management to angle the air stream satisfactorily. We did not find this to be a problem. Our room rate was with tax about $100 and we felt that is was an excellent value given the other lodging options at this exit and the convenience to our purpose. We met the husband and wife owner team upon checkout. What a wonderful couple and we were only too anxious to tell them how much we enjoyed their hospitality and their work product. They actively solicited our comments. They informed us about the work they had already completed and gave us some insight about their future plans. If you have the chance to meet them (and you probably will because they work all the positions!) you will be impressed. There is no shortage of hospitality options at exit 76. Table-service restaurants, outlet mall shopping, gasoline, antiques and fast food options are plentiful and convenient. We decided to drive into Edinburgh to a diner suggested by a local we met at the antiques mall. Stick to the major brands at the exit! LOL We will definitely be back on next trip through the area!

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to provide feedback for us regarding your recent stay. We always love to hear what our guests have to say! We are pleased that we were able to provide you with a great experience and that you found the staff friendly and accommodating. We hope to see you again when you are traveling in the area! Have a great day! Sheena Gilley General Manager 812-526-9883

"Nice people"

4
08/08/2018

Extremely friendly and polite people that went above my expectations while I was delayed in the area. I would request a room further away from the ice box in the future, but other than that, I can't complain. Very clean parking lot also took me by surprise.

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for an amazing review Heidi! We appreciate your time and business. I hope you choose to stay with us again in the future! Thanks again,

"Value for money"

4
06/08/2018

Great price, good location, good breakfast. Bathroom would be better after a remodel. Good that local restaurants give discount if you show your key card Staff were very nice, we will stay there again for sure.

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking the time to give us a good review on TripAdvisor!! We appreciate your time and business and hope to see you again in the future! Thanks again!

"ISA Senior World Columbus In"

4
30/07/2018

Senior Softball Tournament. Price was good. Several eating options very close by as well as Edinburgh Outlet Mall just across the street. Room was comfortable with refrigerator and microwave. They did a great job at breakfast. Food and beverages were very good and they did a great job keeping up with the amount of people eating each day! Pool was refreshing and pool area spacious. Overall a very nice stay.

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for such a great review! We are happy we were able to accommodate your team and hope you will choose to stay with us again! We welcome any and all feedback as it helps improve the quality of your next stay with us. Thanks again and we hope to see you soon!!

"nice hotel"

5
29/07/2018

the hotel is located right across from outletmall. it looks like hotel has been renovated recently. they offer discount to local resturants as well. we had great time in the swimming pool. its very nice and clean hotel

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking the time to tell us how you like our hotel on TripAdvisor.com!! We appreciate your time and consideration when giving us your review. We hope to see you again in the future! Thanks again

"bad service"

3
25/07/2018

reserved a first floor room due to injury, which was given away to someone else. Broken chair in the lobby that management obviously doesn't care about throwing out. Was forced to use the stairs when I had an obvious knee injury to begin with. Would not recommend this hotel

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
I'm sorry you had a bad experience. We do apologize for the room switch it was made last second and yes we should have contacted you about the switch and for that I do deeply apologize. We do apologize about the chair as well but it was not thrown out due to the fact it was not broken as it was reviewed by maintenance and there were no imbalances, chips, nor breakage. If there is anything more we can do to satisfy you please don't hesitate to let us know. Again we are deeply sorry about the experience you had. Thank you for your time.

"Nice hotel that allows pets."

4
22/07/2018

Nice room that has been recently updated. The hotel was across the street from the outlet mall, good restaurants & I-65. I checked every hotel in this area & this Best Western was the only hotel that allowed pets. Allowing pets is reason I chose this hotel. Our stay was 3 nights & very enjoyable. Hotel was located in a good area with very good service & average value.

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you Jason for such an incredible review! We appreciate you taking the time to tell us what you enjoyed about your stay. We hope to see you again soon and hope you will consider us next time you are in need of a room! Thanks again!

"Found a bug in our bed"

1
14/07/2018

We stayed at the Best Western in Edinburgh for my daughter's softball tournament. After being gone all day, we came back to our room and found a bug in her bed! I told the front desk attendant and she said that she would speak to her manager about it. I had to ask for them to change the sheets and blankets in the bed. She said they would change them but I had to go back down to the front desk again after a few hours to ask again for the bedding to be changed. I was told that the manager gave me 1,000 points and they would be up with new bedding soon. They didn't seem to concerned that there was a bug in our bed. I was pretty disappointed with our stay!

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
I'm sorry you were unhappy with your stay. I will speak further with my staff to address this issue. We do have professionals come in weekly to spray our rooms so I am sorry for this inconvenience and delay in solving your problem. If there is anything more we can do for you please don't hesitate to call and I will personally help come to an appropriate solution with.

"Highly recommended!"

5
09/07/2018

The staff was super friendly. The rooms were clean all around. Comfy beds. Great breakfast! Hate that there's no elevator to floor 2,but I'd overlook that and stay again. We travel often for sporting events so I know we will be back!

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor. We greatly appreciate you telling us both what you did like about our location as well as something that you didn't necessarily like. We strive to better improve the quality of every guests stay and all feedback is critical to this growth. Thanks again!

"Would not stay again..."

3
27/06/2018

Reviews on Tripadvisor seem slanted to the positive. First room we received had a horrible musty smell. Service was good and we were given another room but it was underwhelming also. Furnishings seem older, AC rattled and bathroom is extremely small with poor ventilation. There are many better options in Edinburgh. I would recommend paying a bit more and getting a more quality room in a better location on other side of HW 31.

Tyler P, Front Office Manager at Best Western Edinburgh/Columbus, responded to this review
I'm sorry you did not have a great stay with us. We hope we could convince you to come back and try us again. We will pass on any concerns with our staff in order to resolves these issues you have just informed us with your stay. Thanks for staying with us and we hope you will return.

"Pleasant Surprise!"

5
18/06/2018

Can't say that I've been a fan of Best Western over the years. I travel often, mostly on an expense account. When I'm paying out of my own pocket I'm looking for 1) Clean 2) ~$100 per night f 3) friendly staff, 4) modern room 4) free breakfast. This BW delivered! Everything I wanted -- and Applebees is in the parking lot. Is it a five star hotel? No. Is it the Ritz, no. But perfect for an overnight while on the road. Recommended!!

Tyler P, Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you very much for taking time out of your day to provide my team with such an awesome review! We really take pride in the work we to do accommodate our guests and push ourselves to meet your expectations. We really look forward to having you stay with us again! Thanks again! Tyler Pedrazoli Front Desk Manager

"Great Value outside Indy"

4
29/05/2018

This hotel provided a great value and rest during our recent trip to Indianapolis. Staff is extremely courteous and helpful. This older hotel has recently had renovation and I would recommend it for anyone.

Tyler P, Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you very much for taking time out of your day to give us such a great review on TripAdvisor.com! We appreciate your business here at Best Western Edinburgh/Columbus and hope you will return to stay with us again. Thank you again! Tyler Pedrazoli Front Desk Manager

"Another Great Stay!"

5
29/05/2018

My business stays at this hotel each year when we are working in the area. It is clean, the breakfast is very good and the staff is pleasant, courteous and professional. We have stayed multiple weeks and this is the best hotel in the area that there is.

Tyler P, Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for a great review on TripAdvisor.com! I will be happy to share this with my staff and would be more than happy to have you back here at Best Western Edinburgh/Columbus. Thanks again! Tyler Pedrazoli Front Desk Manager

"Repeat Guest"

5
29/05/2018

Nice rooms, super comfortable beds and super helpful employees. We needed extra towels and tissues. The desk clerk brought them down immediately. The staff made breakfast earlier than scheduled to accommodate those guests going to the Indy 500. This is the third time that we've stayed at this hotel and will stay there again when we're in the area.

Tyler P, Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for providing feedback regarding you recent stay via TripAdvisor.com. It is always so rewarding to share such a lovely review with my staff here at the Best Western Edinburgh/Columbus. We greatly appreciate your business and look forward to your return! Tyler Pedrazoli Front Desk Manager 812-526-9883

"Excellent experience"

5
01/05/2018

Stayed at this Best Western for 8 days and was very impressed with the service, the accommodations, and the breakfast. The fitness center was a bit underwhelming, but everything else was on point. The cleaning service consistently maintained the coffee station which is usually the first thing that is neglected in other hotels.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for your wonderful feedback! It is always so rewarding to share such a great review with my staff here at the Best Western Edinburgh/Columbus. We understand there are lots of options for accommodations in our area therefore your praise means more than ever! We invite you back anytime you are in the area:) Sheena Gilley General Manager 812-526-9883

"Excellent visir"

5
26/04/2018

Excellent place, excellent service! Couldnt be happier. We stayed 5 days!! The pool was nice. The exercise room was small, but had the necessary equipment. Food was good- they had eggs, meat, biscuits and gravy and all the normal stuff. Riley and Tyler rocked everything we needed. We had our dog and very pet friendly. We will be back!!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for the 5 star review of the Best Western Edinburgh/Columbus. We appreciate all of your wonderful comments and hope to be your choice of travel when visiting the Edinburgh area. I am so pleased that Tyler and Riley provided you with superior customer service as well! They are both gems:) We look forward to seeing you next time! Sheena Gilley General Manager 812-526-9883

"Suite quality for a value price"

5
24/04/2018

This little hotel offers far more than others in its price range--mini-fridge and microwave, clean and modern decor and furniture, super helpful and friendly staff, great internet, a pool and fitness center, and free breakfast!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for providing feedback regarding you recent stay via TripAdvisor.com. It is always so rewarding to share such a lovely review with my staff here at the Best Western Edinburgh/Columbus. We greatly appreciate your business and look forward to your return:) Sheena Gilley General Manager 812-526-9883

"Family stay for travel ball."

4
09/04/2018

Hotel was clean and staff was friendly. Not big, but sufficient. Room smelled a little musty, but still clean. Maybe from remodeling. The pool was very clean and nice for the kids to swim. The price was a little higher than expected, but still not bad.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to submit your feedback via TripAdvisor.com. By letting us know what you liked and disliked you are helping us to deliver superior experiences! We greatly appreciate your business and look forward to accommodating you again soon! Sheena Gilley General Manager 812-526-9883

"Wonderful Stay"

4
05/04/2018

This hotel offers many advantages- Wonderful employees, Good price, clean property & breakfast, easy access to restaurants & expressway. This was our first visit to this area and usually pick Best Western - this one DID NOT disappoint !

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for your sharing information regarding your recent stay with us on TripAdvisor! I will be sure to share your positive comments with my staff here at the Best Western Edinburgh/Columbus! We greatly appreciate you're stay with us and hope to see you again soon!

"3rd great stay at this hotel"

5
31/03/2018

This is my 3rd time staying here and each time I have been greeted very warm and treated great. The manager even remembered me from last time. Service is great, great comfortable bed and room. Breakfast seemed to have improved since last time. It was nice to see they had hot ready serve oatmeal. Will be back next time I pass through.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review via TripAdvisor! It is always so rewarding to share such a positive review with my staff here at the Best Western Edinburgh/Columbus. We understand there are lots of options for accommodations in our area, therefore your praise means more than ever! We appreciate your choosing us and we look forward to your return:) Sheena Gilley General Manager

"Don't stay here if you want to sleep"

1
29/03/2018

Only one person works the desk and takes forever to check-in or get answers to questions. Odd smell in rooms, but isn't that every hotel? Updated rooms but that's as far as the benefits of this place minus hot breakfast. Negatives: 1)walls are PAPER THIN and this is no exaggeration. I tosses all night as I could hear people opening and slamming their doors, coming all hours of the night, and having conversations in the hallways. My mother and I came here to stay so we could shop in the morning at the outlet. We each had to speak to the neighbors beside us and across from us about their unruly and disrespectful behavior, then again at 6:30 in the morning. 2)The hotel room doors SLAM shut when people don't gently shut the doors. This echoes throughout the rooms and hallways. 3)the hotel staff knows their rooms and walls suck. Honestly, just don't stay here. You will not sleep unless you can sleep through a hurricane and the end of the world.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for submitting your feedback via TripAdvisor.com By letting us know what you liked and disliked regarding your recent stay with us you are helping us to deliver a more superior experience for future guests. I sincerely apologize that other guests were slamming doors during the night. We always encourage guest to bring these issues to our attention, which gives us an opportunity to rectify the issue immediately. We hope you can allow us another opportunity to accommodate you and show that this is not a typical standard at our hotel. Sheena Gilley General Manager

"ants in room"

2
26/03/2018

ants in room, noisy people outside of room, no elevator. was not offered a to go bag at checkout. price was too high for what we got at a B&W. fast internet. limited continental breakfast. close to restaurants.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback. I sincerely apologize that we failed to provide you a wonderful experience. I will be using your review as a training tool for our staff to ensure better service in the future. Thanks for taking time to help us improve. I encourage you to allow us another opportunity to better accommodate you to show our higher standards. Sheena Gilley General Manager 812-526-9883

"Great place to stay"

4
17/03/2018

Called the hotel direct and made reservation (had a $10 off from a previous stay), glad I did because kind of expensive in this area. Bed and pillows comfortable, clean room. Bathroom not a bad size. Everything looked remodeled. Wood flooring when walk in and carpeting around the bed area. Had two chairs in the room, refrigerator, microwave and coffee maker. Small closet with door. BREAKFAST: Everything you could want, hot and cold. Good seating and clean. RECEPTIONIST: very nice and helpful. Gave us a card for 10% off our meal at Applebee's which was across the parking lot. They do have other restaurants close by.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for your sharing information regarding your recent stay with us! I will be sure to share your positive comments with my staff here at the Best Western Edinburgh/Columbus! Especially involving the Breakfast as we've been working hard to better improve this for our guests. We are so pleased you enjoyed your stay with us and we invite you back anytime you are in our area:) Have a great day! Sheena Gilley General Manager 812-526-9883

"Pet friendly, not penalized."

4
08/03/2018

Nice clean room, very thankful they were pet friendly and didn't charge a crazy amount. I don't mind paying extra for the extra cleaning needed. It ridiculous that most “pet friendly” charge $75.00 EXTRA for an overnight stay.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback. And yes, we are proud to be a pet friendly hotel and appreciate our 4 legged guests as well! We are pleased you enjoyed your stay and we welcome you back anytime you are in the Edinburgh area:) Have a great day! Sheena Gilley General Manager 812-526-9883

"Great location "

5
17/02/2018

Nice hotel right off highway. Great price for that area. Rooms were nicely furnished and clean. Hotel is quiet with several restaurants nearby. Sheena the receptionist was friendly and fast! Definitely will be back when I'm in the area on business.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to submit such a wonderful review! We take great pride in our great customer service so I'm pleased we didn't fall short. We appreciate your business and hope to see you on your next trip to Edinburgh, IN! Have a great week:) Sheena Gilley General Manager 812-526-9883

"Great fit"

4
08/02/2018

First, this is not a 5 star resort. The rooms are dated, there is no elevator, there is a musty smell. However, the staff IS 5 STAR!!! We had a large group that enjoyed every aspect of their stay. From allowing us to use the lobby space (until late at night) to a great breakfast experience we felt a warm welcome. Our family is grateful there are family oriented businesses like this. Did not use pool, but it was clean and warm

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for taking time out to submit your review via TripAdvisor! We greatly appreciate all of your feedback and are pleased we met the needs of your group! It is always such a pleasure to share such a lovely review with my staff here at the Best Western Edinburgh/Columbus. We hope to see you in the future when your travels bring you to the Edinburgh area:) We appreciate your business:) Sheena Gilley General Manager 812-526-9883

"Management and Staff Very Accommodating For Our Group of 18"

4
05/02/2018

Had less than a week to make arrangements for my large, extended family to travel in from 13 states plus Germany for my 97 year-old mother's funeral. A huge thank you to Sheena Gilley, the General Manager, and the rest of the staff at the Best Western Edinburgh/Columbus. This hotel served wonderfully as our home away from home. The staff was helpful, professional, flexible when needed, and very supportive of our purpose for being there. The hotel is clean, comfortable, updated, and the complimentary breakfast tasty and plentiful. The crew goes out of their way to make sure that you have the best possible experience during your stay. They have an arrangement with the local restaurants for a substantial discount on your meals. The entire staff treats you as though you are family. Congratulations to Sheena and her staff for doing such a great job and providing exceptional service. You are not simply a number at this hotel. Nice, in this day of impersonal service.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you very much for taking time to provide feedback regarding your recent stay at the Best Western Edinburgh/Columbus. It was our pleasure to be able to assist with accommodations for your group. We understand the stress that comes along with traveling so we try our best to ensure our guests feel at home, I'm glad we didn't fall short! We welcome you back anytime you are in our area! Sheena Gilley General Manager 812-526-9883

"Great Staff and Hotel"

5
30/01/2018

About a year ago I needed to travel to Edinburgh /Columbus Indiana for business. Due to scheduling I made a reservation at the local Best Western Hotel. Not my regular Hotel chain. Due to Sheena Gilley, the General Manager, and the crew she has assembled and trained, Best Western has now become my hotel of choice. The hotel is very clean, comfortable and the complimentary breakfast tasty and plentiful. The crew goes out of their way to make sure that you have the best possible experience during your stay. This even includes packing snack and fruit style lunch bags to take with you during the day. I typically stay at this hotel at least one week per month. Every time I check in, my room is ready. I just walk to the desk get my key and go to my room. They even have an arrangement with the local restaurants for a substantial discount on your meals. The entire staff treats you as though you are a long lost friend not just a guest of the hotel. Since my experience has been so great at this location I have now utilized other Best Western Hotels across the US. Congratulations to Sheena and her staff for doing such a great job and providing exceptional service.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Mr. Mikols, Thank you so much for sharing your experience with others via TripAdvisor.com! We appreciate all of your kind words and I will be sure to share your review with my staff here at the Best Western Edinburgh/Columbus. It was our pleasure accommodating you during this time. We understand the stress that comes with traveling so we try our best to make our guests feel at home and welcomed. Thanks again for being the most important part of us! We hope to see you again next time you are in our area! Sheena Gilley General Manager Best Western Edinburgh/Columbus 812-526-9883

"Updated & comfortable"

4
24/01/2018

Enjoyed a Rewards night in a renovated (per staff) room. King bed was comfortable, Microwave & fridge worked well, TERRIFIC TV channel selection & Wifi, & sitting area (sofa/small tables) was great. Bathroom is small, but loved it: mirror placement & overhead lights provided the best lighting that I've noted in MANY stays at other comparable chains. The towels were thick, had plenty of rods & hooks to hang them, exhaust fan worked, & water pressure/temp was great. Fitness center is small, but equipment worked. Breakfast fare was fine. Would return.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for your sharing information regarding your recent stay with us! I will be sure to share your positive comments with my staff here at the Best Western Edinburgh/Columbus! We are so pleased you enjoyed your stay with us and we invite you back anytime you are in our area:) Have a great day! Sheena Gilley General Manager 812-526-9883

"Average"

3
03/01/2018

The hotel was average but not worth the $95 for the night. Indoor stairway, carpeted needed vacuuming. Rooms spacious but older. If you're use to staying in 5 star hotels don't stay there. Walking distance to Applebees and convenice stores.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback. By letting us know what you liked and disliked regarding your stay with us you are helping us to deliver a more superior experience for future guests. We are diligently working on more improvements at our property, we encourage you to come back in the future to see our change! Again, thanks for taking time out to help us improve! Sheena Gilley General Manager 812-526-9883

"NOT ENOUGH NO-PET ROOMS"

2
03/01/2018

I requested a no-pet room due to allergies, but when arrived late & tired was told the only room "had not had pets in a long time". The room seemed OK, later discovered blanket smelled of dog. Tried to sleep without it but thermostat kept resetting to 59*. Hall carpet in front of room had dog hair. Don't accept a room on the pet-friendly floor if you are not traveling with a pet!!!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to share your experience. I have shared your feedback with my entire housekeeping staff to ensure better service in the future. I sincerely apologize that we fell short in providing you a wonderful experience and assure you this is not our typical standard. By letting us know what you disliked about your stay you are helping us to deliver a more superior experience for future guests. Again, thanks for taking time out to help us improve. Sheena Gilley General Manager

"January"

5
02/01/2018

We had a wonderful stay with a friendly staff. The hotel was clean and tidy and very family friendly. They accommodated our large family with 2 adjoining rooms and although we didn't utilize it, it was nice to see they are pet friendly.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
We appreciate you taking time to submit your positive feedback! We work very hard to ensure our guests have a great experience and I am pleased to see we did not fall short! We appreciate your business and welcome you back anytime you are in the Edinburgh/Columbus area:) Sheena Gilley General Manager 812-526-9883

"Staff Put Our Minds at Ease"

5
01/01/2018

From the time I booked the room reservations for 9 of us (plus 3 dogs), until our check out the following morning, the entire staff at Best Western put our mind at ease. The service, beginning with Sheena and Chris, was exceptional and all of our needs more than met. They were friendly, accommodating and quickly responded to any and all requests we had as our party included 3 dogs and 2 smaller children. Not only that, but the entire hotel was clean, including our 3 rooms, and all utilities, electronics and appliances worked perfectly. For the money, this is one of the best hotels I've stayed at in years!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for all of your positive feedback. It is always so rewarding to share such a lovely review with my staff here at the Best Western Edinburgh/Columbus. We are so pleased that you enjoyed your stay and consider our hotel a great value!~ We welcome you back anytime you are in our area! Thanks again for the positive feedback! Sheena Gilley General Manager 812-526-9883

"Good Stay"

5
20/12/2017

I have traveled extensively over the last 36 months and I have always looked forward to my stays at this facility. Staff are very aware of the riggers of travel and ensure that I feel as close to home as possible. Room and Breakfast are top tier and equal to hotels that are more expensive. I recommend this hotel over any of the other hotels in the area.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback Dean! We are honored to be your home away from home during this time and we welcome you back always:) Happy holidays!

"Above and BEYOND Service "

4
11/12/2017

I made a reservation at this hotel through hotels.com. And in an effort to spare you the ridiculous details from that cluster, I'll sum it up. Hotels.com essentially never made my reservation. So when I called the hotel to make sure that we were set to go they were unable to find it. Insert Brandon, the hero of our story. He was working the front desk that day and was beyond helpful. He informed me of the options I had and what I needed to do to ensure I had my place to stay. So after a few back and forth phone calls between hotels.com and Brandon, the situation worked out well. But because the booking site messed everything up, I didn't get the room I originally booked. So Brandon took it upon himself to upgrade my room to the newly renovated floor, and changed it from a queen to a double queen because of how ridiculous everything turned out. He was an absolute DREAM to work with. Constantly reassuring me that everything would work out, because I was on my way to Indiana from Chicago as I was dealing with all of this. The booking site really dropped the ball and Brandon picked it up. He was the epitome of first class service. Could not be happier with my experience. He even included a little snack bag(see picture attached) to put the icing on the cake, so to speak. The hotel was nice and clean. I have no complaints about that. But the real show stopper for this experience was the man of the hour, Brandon the front desk agent!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for taking time out to provide us with such a wonderful review recognizing Brandon on the superior customer service he provided for you! I agree, he is a gem! Although there were some booking discrepancies, I am pleased we were able to accommodate you and we hope that you choose us in the future as well:) Sheena Gilley General Manager 812-526-9883

"Trying very hard, but still needs work."

3
23/11/2017

This property is an need of some serious upgrades. Room had an odd odor to it (pesticide, laundry detergent, carpet shampoo?), but wasn't too offensive. All linens were clean. A decent place for travelers for an overnight. Helpful staff made restaurant recommendations and offered a discount at one of them. Very nice complimentary breakfast.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you very much for your honest and valuable feedback. All of our guest feedback is very important to us as this helps us to improve on our guest experiences. We are consistently working hard on updates at our hotel and have more renovations plans for the near future. We hope to accommodate you again so you can see even more progress! Sheena Gilley General Manager 812-526-9883

"Fresh and New!"

5
14/11/2017

The room had been updated since my last visit and was fresh and new feeling. Quiet as it was off the freeway far enough to not hear the freeway. Pool looked great but we were too tired to use it. Dog friendly which was important to me.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks so much for your awesome review! We very much enjoyed you and your dog being a guest at our hotel and we hope you had a good trip back home. I hope you come back again to visit. Have a great week! Sheena Gilley General Manager 812-526-9883

"Love it !!!"

5
12/11/2017

Good staff and great service best place to be !!!! I would stay here another night. Sheena was great when she checked out and Chris was great when he checked us in an he always had smile on his face. I called a couple days before I came in and Kayla was working an told me they had rooms an she was very fun an very perky. I recommend this place to everybody !!!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your awesome feedback regarding your recent stay at the Best Western Edinburgh/Columbus! It's positive comments like this that keep us motivated! I'm very pleased to see that our staff did not fall short in providing you with excellent customer service. We welcome you back anytime you are in the Edinburgh/Columbus area:) Sheena Gilley General Manager 812-526-9883

"Great staff and clean and modern room"

5
12/11/2017

I stayed at this motel on my way to Nashville, TN. The rooms were spacious and clean. Breakfast had many choices. The front desk were very helpful. Would definitely stay here again. The beds we're so comfy!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for your awesome comments! We appreciate you taking the time to share your feedback online. We hope to see you again on your next visit to the area! Sheena Gilley General Manager 812-526-9883

"Great Service"

5
12/11/2017

What a great hotel I really appreciate the service shown and the breakfast was amazing. One thing I that i felt could be approved would be the quality of the coffee inside the rooms but what would you expect at a reasonable price for a night

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review via TripAdvisor. Its comments like yours that keep us motivated! We are pleased you chose us for your accommodation needs. We invite you back whenever your travels bring you our way! Sheena Gilley General Manager 812-526-9883

"Bed Bugs!!!"

1
10/11/2017

Friendly service from front desk personnel. Our group had two rooms, 215 &217 for one night. We all turned in around midnight only to be woke by welts from bug bites. We were actually able to catch one of the bugs in an empty water bottle, so we know without doubt it was bed bugs. Went the front desk and was offered to be put up in anther room. When we asked if this hotel had experienced bed bugs the attendant said they sprayed daily. The only way to get rid of bed bugs is to replace the mattresses. The attendant contacted the owner Mr.Patel who refused to put us up in another hotel, said the only thing they would do is refund our money. We will not be back for sure!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback. I sincerely apologize that you did not have a great experience with us and assure you this isn't a typical experience. We appreciate your concerns and because of this we have had the room in question inspected by our pest control company. Upon inspection we were unable to find anything but we did go ahead and have the room treated to be safe as we take our guest's concerns very serious. Thanks again for your feedback. Please contact me directly at the number below so I can speak to you more about your stay. Sheena Gilley 812-526-9883

"handicap room"

3
08/11/2017

We needed to stay first floor and last one left was handicap room but it was roomy and only one bed but still worked us. It was closed to the front door but it was quiet and room was clean and comfortable.

"Avoid at all costs!"

1
30/10/2017

Hotel in general had a poor smell and felt musty, and our initial room smelled like a backed-up sewer. The manager did move us for our second night, but even that room had a toilet with hair on it and a shower tub floor that was discolored & chipped. We became very congested, eyes became watery & puffy. The parking lot lighting out front is great, but only covers ~15 spots, while the parking on the sides & back is very poorly lit. Lack of security - anyone can walk into the side/back doors of the hotel during the day without a room key. The breakfast area is too small to cover the number of hotel guests. I would suggest investigating the Holiday Inn Express or other hotels across the street if you need to stay in this area, even if only for one night.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback. We appreciate all of our guest feedback as this helps us to improve on our guest experiences. I sincerely apologize that we fell short in providing you a wonderful experience. We hope that you can allow us another opportunity to accommodate you to show that this is not a standard experience at our hotel. Again, thanks for the feedback. Sheena Gilley General Manager 812-526-9883

"Excellent hotel and staff"

5
28/10/2017

Hotel was extremely clean and well kept. Staff was professional, courteous and friendly. Front desk team very helpful. Quite possibly the best Best Western I've stayed at. I would highly recommend this hotel.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your valuable feedback. It is always so rewarding to share such a lovely review with my staff here at the Best Western Edinburgh/Columbus. We hope to see you again when your travels bring you our way:) Sheena Gilley General Manager 812-526-9883

"Great customer service"

4
24/10/2017

I booked my stay through Expedia and that was a DISASTER! My reservation wasn't there and the property was sold out for the room type I booked. Kayla Herndon at the Best Western went out of her way with Expedia and was able to get my family a place to stay.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback. I am pleased to hear that Kayla did not fall short in providing you with superior customer service and helped assist with your Expedia reservation. We hope you will book with us in the future. We appreciate your business! Sheena Gilley General Manager 812-526-9883

"Best Pet Friendly Hotel ever"

5
21/10/2017

This Best Western makes you feel very comfortable with bringing your pet with you. They are all truly pet lovers. The rooms are always wonderful and clean. We have never been stuck in an inferior room because we have a dog.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks so much for your awesome review. We love it when our guest's experiences are memorable and we appreciate our 4 legged guests as well! We welcome you back anytime your travels bring you our way! Have a great week:) Sheena Gilley General Manager 812-526-9883

"Competent staff, Clean, Affordable"

4
17/10/2017

Our room looked and smelled clean. The staff were friendly & competent. The rate was very affordable. Everything in our room worked fine--from AC to Wi-fi to adjustable shower head. Pool area is no frills, but well-maintained. These are my main criteria in a hotel. I just want a place to be comfortable and relax in between exploring the surrounding area, and this Best Western fit the bill for my family. If you're looking for a place with brand new carpet or a state-of-the-art fitness center, then you should probably go somewhere else.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to review the Best Western Edinburgh/Columbus. We are very pleased your enjoyed your stay with us and look forward to your next visit! We appreciate your business! Sheena Gilley General Manager Best Western Edinburgh/Columbus 812-526-9883

"NOT clean bedsheets"

1
03/10/2017

Bed did not appear clean upon arrival, stuff in between sheets that should not have been there if the sheets were clean. Next day, same sheets were still on the bed. Clean bed is the MINIMUM expectation of a hotel.....this is terrible.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to provide feedback for us regarding your recent stay. We appreciate all of our guest feedback as this helps us to improve on our guest experiences. I sincerely apologize that we failed to provide you with a wonderful experience. I will share your review with my staff to ensure better service in the future. I would like to speak with you more regarding your stay. Don't hesitate to reach out to me @ 812-526-9883. We appreciate your business. Sheena Gilley 812-526-9883

"Met our purpose"

3
02/10/2017

We stayed here for a softball tournament so we weren't in the hotel a lot! The rooms could use some updating and smelled a little like wet dog. They were a little on the dirty side too. I also wish there was more space in the lobby for the girls to sit and play cards or visit in the evening. The breakfast was not bad but had limited selection. The pool area was decent and the pool was clean. The staff was not always visible which was a bit concerning at times. I only seen 1 front desk worker in the whole place while staying for 2 nights!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks you for taking time to provide feedback for us regarding your most recent stay. We appreciate all of our guest feedback as this helps us to improve on our guest's experiences. I sincerely apologize that your stay was less than great. I will be sharing your feedback with my staff to ensure better service in the future. We always encourage our guests to make us aware of any issues so we can take action to rectify the problem. We hope that you can allow us another opportunity in the future to better accommodate you! Sheena Gilley General Manager 812-526-9883

"2 week stay "

3
29/08/2017

Hotel is average in everyway. My main complaint would be that the walls are paper thin. I had a room on the first floor which I know first floors are always busy and this was no different. You hear everyone within 4-6 doors in either direction every time they open and close their door. You can hear conversations and tv's in the rooms next to you and in the hall. It's a pet friendly hotel and one night I did get the misfortune of having dogs next door and non stop yapping. The next morning I noticed the dog was certified as an emotional support dog, great for the owner, horrible for guest! On the plus side my room was bug free and aside from the flooring the room was very clean. The room I had was a double bed and quite small but I didn't have to be in the room much so not a big issue although I prefer a bigger space when I travel so if space is an issue this may not be the place for you unless other rooms are bigger. Breakfast again is average but served from 6-9am so it allowed me time to be able to go eat. The owners where always ontop of cleaning and keeping us in towels ect. Appears to be family owned and a couple members don't speak or understand English but the others made up for that and they were all very friendly during my stay. Pool was kept and a nice treat on rainy days, it even has a lift to help those with handicaps to enjoy the pool as well. Chairs and towels provided, it is an indoor pool, saltwater. I think I read somewhere online it was heated but I'm thinking it's just the room itself and not so much the pool that's heated as the water was a little chilly on a couple of the days and warmer on the days the room was warmer. This hotel also has a small exercise room right off the pool room, equipped with weights, treadmill, bike and elliptical. Hotel is close to many restraunts and shopping.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback By letting us know what you liked and disliked regarding your recent stay with us you are helping us to deliver a more superior experience for future guests. We greatly appreciate your business and hope you will consider us on your next trip to the Edinburgh area. Have a great day and again thanks for your valuable feedback. Sheena Gilley General Manager 812-526-9883

"Excellent"

5
28/08/2017

Efficient, comfortable room and bathroom. Excellent bed, good layout. Excellent internet and TV. Good breakfast, helpful staff. I will stay at the BW again as opposed to the other three hotels at which I have stayed.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for your awesome review. We love it when our guests have a wonderful visit and prefer us over other options in the area. We look forward to having you back soon! Thanks again for your positive comments! Sheena Gilley General Manager 812-526-9883

"Better than Grandma's"

5
27/08/2017

We will be back, and will use other BW when possible. The rooms and motels are always well maintained. The food hot and good. Better than staying at Grandma's. Personnel are well trained, and well groomed. They are mannerly and friendly.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Hello Randy, Thank you for your feedback on your recent stay with us. We're so glad to hear you enjoyed your stay with us. We look forward to seeing you again on future visits to the Edinburgh/Columbus area! We appreciate your business:) Sheena Gilley General Manager 812-526-9883

"Amazing Hotel and Staff"

5
23/08/2017

My husband and I recently stayed at the Best Western in Edinburgh, IN. We were tired and ready to get out of the car. Check in was quick and painless compared to most of the places we've stayed recently. The staff were extremely friendly and very helpful. The room was clean and smelled nice. We needed an extra pillow and towels and they were delivered to our room within minutes. The manager was working the morning we checked out and was probably one of the friendliest hotel employees I've dealt with. We really enjoyed everything about this place. The pool was nice and breakfast was amazing! We will definitely be back!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
You had a choice and you chose Best Western Edinburgh/Columbus and for that we thank you! We are all so pleased you had a great experience at our hotel and happy you shared online. Customer service is #1 for us and I am pleased we didn't fall short. We look forward to seeing you again:) Sheena Gilley General Manager 812-526-9883

"Wonderful room and great customer service."

5
22/08/2017

On the night of 8-22-17, an employee by the name of Kayla made my reservation for my daughter, who was tired from driving all the way from Florida... And, I will add, out driving on Highway 65, looking for a place to stay, go very smoothly! She kindly and professionally answered every question, that a concerned mother might have, and also, took the time to give directions to the motel. After checking in, my daughter called me to say, the room was the nicest she had ever stayed in. (She has traveled a lot and stayed at a lot of motels, so that was a huge statement.) She had planned to leave by 6:00 am, but after seeing the room, she changed her mind and decided to stay until check-out time. A special thank you to Kayla for providing great customer service.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to submit your review via TripAdvisor. We are so pleased you had a great experience at our hotel and happy to share online. I will be sure to commend Kayla on her superior customer service. We welcome you back anytime your travels bring you our way! Have a great day:) Sheena Gilley General Manager 812-526-9883

"Best night sleep on my trip"

5
19/08/2017

This is a wonderful hotel to stay and very convenient to many restaurants and lots of shopping. Very Clean and personnel is very helpful and polite. I hope this doe not get run down as many do. The pool area is very comfortable, breakfast had a good variety of food, and fresh. All staff was confident and friendly. Could answer any questions, and would get information if asked.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your 5 star review of the Best Western Edinburgh/Columbus. It is always so rewarding to share such a lovely review with my staff. We are so pleased that you enjoyed your stay as well as our hot deluxe breakfast. We look forward to your next visit! Thanks for being the most important part of us:) Sheena Gilley General Manager Best Western Edinburgh/Columbus 812-526-9883

"wedding"

4
08/08/2017

was in town for a wedding- the hotel is small but very nice- the outlet mall across the street where some of the other hotels were was crowded but the side this hotel is on was not at all- bonus! The rooms are smaller but functional and clean. the employees were nice and accommadating

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your review of the Best Western Edinburgh/Columbus. We appreciate all of your wonderful comments and hope to be your choice of travel when visiting the Columbus/Edinburgh area. Thanks again for being the most important part of us! Sheena Gilley General Manager 812-526-9883

"Just what we were hoping for!"

5
07/08/2017

We were traveling to Tennessee to visit family and needed a half way point to stay for the night with 2 14 year olds and our small dog! Not always easy to do! But with the pet friendly policy and the indoor pool plus an actual hot breakfast this hotel was perfect! Plus we didn't even know that my husband's hog membership gave us a discount! The attended noticed our vehicle and asked if he was a member. We never would have even thought to ask so that was great customer service in our eyes. While the boys utilized the pool and exercise room we had a chance to unwind with a shower....and the bathroom was set up great to my surprise!! It felt cozy and the shower head made an amazing flow ! Staying hot the entire time, with shelving that made it easy to set up my person items conveniently. We will be back for sure!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for taking time to submit your review via TripAdvisor. It is always so rewarding to share such a wonderful review with my staff here at the Best Western Edinburgh/Columbus. We are pleased you enjoyed our accommodations and amenities and look forward to your next visit! We appreciate your business. Thanks for being the most important part of us:) Sheena Gilley General Manager Best Western Edinburgh/Columbus 812-526-9883

"Very Pleasant"

4
27/07/2017

The people definitely were the strength of the hotel. The front desk, breakfast, and the guest services staff were excellent. If you had a need, it was filled promptly with a smile and a kind word. The personnel were very "down-t-earth" and made you feel like a good friend. The morning breakfast bar was always well stocked, even until closing. There was a variety of items that varied each day with everybody's favorite, the waffle machine. The rooms were spacious and updated with refrigerator, microwave, and coffee maker. The only problem that we encountered was checking in late and staying in a handicap room. When you select the Best Western Edinburgh/Columbus, you will be wowed by the service of Jill, Chris, Brandon, and the rest of the staff. Enjoy and don't forget the indoor pool.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review via TripAdvisor. We greatly appreciate your business and are pleased you enjoyed our hotel, amenities, and caring staff! We invite you back next time you are in the Edinburgh area! Thanks for being the most important part of us:) Sheena Gilley General Manager 812-526-9883

"Disgusted "

1
26/07/2017

My family and I attempted to spend the night here. We weren't able to spend the night, even after switching rooms. The first room had beetles, the fridge was full of water, and to top it off, there was blood and vomit in our sheets. We then changed rooms, and as we walked through the door of our new room, we were greeted with the fresh, overpowering scent of damp walls and sodden carpet. We quickly left and were forced to drive through the night. Would not recommend.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for your valuable feedback. We appreciate all of our guest feedback as this helps us to improve on guest experiences. It looks as if there was a mistake on our end with booking you in a room that was mistakenly marked clean. I sincerely apologize for this and hope you can allow us another opportunity to show you our higher standards. Please contact me if given this opportunity @ 812-526-9883 and I will ensure a better experience in the future. Sheena Gilley General Manager

"Great Hotel & Very Accommodating!!"

5
26/06/2017

Arrives at 1:30 am after a long drive and no other hotels in the Indy area available. Front desk (Tyler) was very nice and helpful on the phone and when we arrived. Next morning left my expensive pillow. Sheena called to let us know and we picked it up a few days later on the way back thru. One of the better hotel experiences that I have had.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for taking time to submit your TripAdvisor review. We are so pleased you enjoyed your stay and I will be sure to commend Tyler on his superior customer service. We appreciate your business and look forward to seeing you in the future:) Glad you received your MyPillow~ Sheena Gilley General Manager Best Western Edinburgh/Columbus 812526

"Overall great place"

5
26/06/2017

Great staff, rooms and appearances. Kinda hidden location and breakfast wasn't the best only because of the eggs were a little runny and they didn't have bacon. How can you not have "freedom strips" But overall a great stay, will definitely go back I'll just have to get my bacon elsewhere.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks so much for your valuable feedback. I would like to let you know that we do have bacon (freedom strips!) as one of our rotary items on our breakfast buffet. It is rotated with sausage but please don't hesitate to request it at check in or during breakfast and we will be sure to supply it!! I'm pleased you had a great stay and look forward to your next visit! Sheena Gilley General Manager Best Western Edinburgh/Columbus 812-526-9883

"Weekend softball tournament "

3
25/06/2017

Small, quaint hotel in nice area. Rooms have been recently redone. Clean, and accommodating. I would recommend for the price. 8 minutes to downtown Columbus via highway 31. Offers free breakfast from 6-9 am. Small indoor pool. Air conditioner in rooms a little noisy but overall a good experience.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your feedback. by letting us know what you liked and disliked regarding your stay you are helping us to deliver a more superior experience for future guests. We greatly appreciate your business and hope to accommodate you soon! Sheena Gilley General Manager Best Western Edinburgh/Columbus 812-526-9883

"Nice short stay"

4
22/06/2017

Arrived a little late but was greeted with a big warm welcome. A nice clean comfortable place to stay even for a short stay. Close to the mall, good eating places as well as shopping if you have the time. Enjoyed my stay and will return!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review via TripAdvisor. We are pleased you enjoyed our hotel and amenities. We invite you back anytime you are in the Edibnurgh area! Have a great day, we appreciate your business! Sheena Gilley General Manager

"An excellent staff"

4
20/06/2017

The staff bent over backwards for our group. We travel a lot and have seen a variety of accommodations and staff. The hotel is located in an area that has plenty of services but is behind a Taco Bell. The staff is outstanding, responsive and pleasant. A good value.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review via TripAdvisor. It was a pleasure accommodating your group. We are pleased you enjoyed our hotel and services and hope to do business with your group in the future. Thanks for being the most important part of us:) Sheena Gilley General Manager

"We were impressed "

5
18/06/2017

We stay in this area every year for a horse show ar the nearby Hoosier Horse Park, but this was our first stay at this Best Western. Among what we would consider reasonably priced hotels, this was the best of those we have used. Our room was nice, clean, odorless, and quiet. They are back off of the highway enough that I didn't hear traffic at all. In fact, though you can see them from the highway, you turn down a side road and go past some storage units to get to their large parking area. The rooms must have been well insulated because they were pretty full, yet I only heard one bump in another room the entire evening and night of our stay. The gentleman at the desk was friendly and cheerfully volunteered to take my heavy suitcase upstairs. We a appreciated having plenty of soft fluffy towels...these can be a rare commodity at some of our usual horse show hotels. Everything at the breakfast area was fresh and well stocked. They had waffles, a couple hot items, fresh fruits, cereals, pastries, bread, bagels and a refrigerator with several types of yogurt, jello and boiled eggs. There was also a sign posted saying that dairy free and gluten free choices were available on request. Overall, we had a very good experience at this hotel and will probably return next year.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for your 5 star review of the Best Western Edinburgh/Columbus. It is always so rewarding to share such a great review with my staff to commend them on their superior customer service. We are so pleased you had a wonderful and quiet experience. We look forward to your next visit! Sheena Gilley General Manager 812-526-9883

"Best Western Edinburgh/Columbus, Indiana"

5
10/05/2017

This is a very nice hotel with wonderful amenities. I will return here when I recuperate from the heart attack I had a day after I left. Had it not been for this Inn and it's wonderful staff my return trip would have been much worse.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for taking time out of your busy day to review our hotel via TripAdvisor. We are so pleased you enjoyed your stay and are grateful for you recommending our hotel to other potential guests. We hope you have a quick recovery! Have a blessed day:) Sheena Gilley General Manager Best Western Edinburgh/Columbus 812-526-9883

"April trip"

5
10/05/2017

Overall experience was better than I expected. Hotel improvements and quality of the staff has made this hotel my primary choice for any future stays in this area. Improvements in the quality of the breakfast food product and improving the available equipment in the fitness room will place this facility on par with the surrounding competition.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for your valuable feedback regarding your most recent stay with us. We greatly appreciate the business you have given us. By letting us know what you like and dislike about you stay you are helping us to deliver a more superior experience for future guests. Again, we greatly appreciate your business Dean and look forward to accommodating you again soon:) Sheena Gilley General Manager 812-526-9883

"Updated and comfortable"

4
06/05/2017

This is an older property that has been decently updated. It looks a little rougher on the outside than on the inside. It is clean, comfortable and convenient. I would stay there again. Right across from lots of restaurants and the outlet mall.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to provide valuable feedback for us. We are pleased our hotel suited your travel needs. We welcome you back anytime you are in the Edinburgh area! Have a great week! Sheena Gilley General Manager 812-526-9883

"Business Stay"

4
04/05/2017

Nice friendly staff, very willing to help and provide great advice. 10% restaurant discounts were great. Breakfast had many options and was well stocked. Getting on and off the highway is challenging - driveway is quite narrow and rough.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for you feedback. We are pleased you enjoyed your stay with us and took advantage of the great restaurants in our area! We appreciate your business and welcome you back anytime you are in the Edinburgh/Columbus area! Sheena Gilley General Manager 812-526-9883

"Odor/Dirty"

1
02/05/2017

The room and entire hotel smelled awful. The bathroom floor hasn't been cleaned in a very long time. The phone was filthy. The staff was very nice. The bed was comfortable too. I will not recommend this hotel to anyone else!

BestWesternHotels, Corporate at Best Western Edinburgh/Columbus, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Awesome!"

5
02/05/2017

This hotel and their staff are absolutely wonderful. The GM, Sheena actually cares about her hotel and you've got to meet the front desk lady, Anita. She will make your stay comfortable and is knowledgeable about surrounding areas and not make you feel like 'just a typical tourist' I travel a lot and it's nice to be able to come back every time to this hotel and feels like 'being home on the road.'

"Wonderful"

5
27/04/2017

Thank you all for the great customer service! Although they were extremely busy I was made to feel like they were happy I was there. Great rooms, great breakfast, great pool, great customer service and all around a wonderful relaxing trip! I will return to visit as this is a great place near shopping and restaurants. Thanks Again!

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review and recommend our hotel to others! We are so pleased you enjoyed your stay and our amenities. We greatly appreciate your business and look forward to your return! Thanks for being the most important part of us! Sheena Gilley General Manager 812-526-9883

"Won't probably go back"

2
24/04/2017

For the price the room worked. Dirty towel behind bathroom door missed by cleaning. Room had an odor we bought room freshener for our stay. Staff were friendly. Breakfast was limited. No eggs only protein was bacon.

Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
I'd like to thank you for taking time to help us improve. I apologize that we fell short in providing you with a wonderful experience. I will present your feedback to our housekeeping department to ensure better service in the future. Our hot breakfast items consist of bacon, sausage, scrambled eggs, breakfast burritos, ham & cheese omelets and biscuits & gravy. These are rotary items to provide variety for our guests. Hard boiled eggs are out daily. We take all of our guest feedback into consideration when making future changes to the breakfast bar. I would like to speak to you directly regarding your stay. Don't hesitate to call me @ 812-526-9883. Again, thanks for taking time to help us improve! Sheena Gilley General Manager 812-526-9883

"Good, but little pricey"

4
24/04/2017

Excellent location for shopping and tournament in Franklin. Very pet friendly, rooms were clean, bed comfortable. Breakfast was eeeh. Friendly staff. Pool open late which is a plus with kids. Felt like the price was a little high for the quality received.

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for your feedback. By letting us know what you liked and disliked about your stay you are helping us to deliver a more superior experience for future guests. We hope you can allow us another opportunity to accommodate you. We appreciate your business! Sheena Gilley General Manager 812-526-9883

"COMFORTABLE"

5
17/04/2017

This was a good stop on the road. We got 10% off at Applebys for staying at Best Western. The bed was comfortable and breakfast was filling. I would stay again if I was coming this way. It was nice that the person doing the checking in advised of the 3 restaurants in the area that would give a 10% discount.

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for taking time to share your experience of the Best Western Edinburgh/Columbus with potential guests. We are so pleased that you enjoyed your experience and we look forward to your next visit! Thanks for being the most important part of us! Sheena Gilley General Manager

"My Trip"

5
10/04/2017

The Best Western in Edinburgh is truly a great place for you and your family to stay if you have dogs they have designated rooms for you. I highly recommend on your visit to stay here. So you all spend time with the Staff here.

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you very much for taking time to recommend us to others. We know there are several options for accommodations in our area, therefore your praise means more than ever! We welcome you back anytime your travels bring you our way! Thanks for being the most important part of us:) Sheena Gilley General Manager 812-526-9883

"Great experience"

5
04/04/2017

Anita, Sheena, Tyler, Chris, and Trish were all extremely helpful and friendly. Always took time to listen to any requests and followed up a quickly as possible. The entire hotel was clean and well kept...Breakfast stocked and always on time.

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for all of your kind remarks regarding your recent stay with us. Customer service is #1 for us here at the Best Western Edinburgh/Columbus and I'm so pleased to see we didn't fall short! It was a pleasure accommodating you, we hope to see you again! Sheena Gilley General Manager

"Greatest place on Earth!"

5
03/04/2017

God smiled down from the skies when he created this paradise on Earth. Blessed with some of the best people on earth to run and manage it, It is what Webster had in mind when he added "Awesome" to the dictionary. Anita and the others will make you feel like you have lived there all your life, and, you MAY choose to do so after a short stay. The hot breakfast is to die for. It will leave you smiling all day long, and often you will forget what you were supposed to be doing at work. The pool is a total vacation from reality itself. It will make you avoid Panama City at all cost. And then there's the gym. I lost 20 ponds of fat and gained 25 pounds of solid muscle. In closing, I will just add, when I die, I may not go to Heaven, Just let me stay at this Best Western! It is, after all, Heaven on earth! 20 STARS!

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Michael, Thanks for taking time to submit your review via TripAdvisor. It has been a pleasure accommodating you during your extended work stay. We are glad you are pleased with your stay and appreciate all of your compliments. Thanks for being the most important part of us! Sheena Gilley General Manager 812-526-9883

"Excellent hotel"

5
31/03/2017

The hotel was clean and attractive with helpful and friendly staff. The breakfast was wonderful. Coffee was readily available which was extremely important to us. The room provided all the amenities we needed, We enjoyed it immensely.

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for taking time to provide feedback via TripAdvisor. We are so pleased to hear you enjoyed your stay and our amenities offered! We invite you back to stay with us whenever your travels bring you to Edinburgh, IN. We appreciate your business:)

"Pleasure trip"

5
26/03/2017

A nice clean, comfortable place to get away from home, even if it's only for one night. Close to the mall, places to dine, other shopping areas as well. Great location. Price may be a little steep, but hey, you get what you pay for!!!

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for taking the time to comment about your recent trip at the Best Western Edinburgh/Columbus. Your feedback is integral to the success of our hotel and I am delighted to hear that you enjoyed your stay! We hope to welcome you back soon! Sheena Gilley General Manager 812-526-9883

"Ok spot, good staff"

3
24/11/2016

Check-in and check-out staff friendly and helpful. Room was good; pet-friendly a plus. Breakfast just fine. Fitness room inadequate; needs to be bigger, needs exercise- friendly floor and new equipment

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for your valuable feedback. By letting us know what you liked and disliked about your stay you are helping us to deliver a more superior experience for our guests. Thanks for your kind comments regarding our staff. We have completed vast renovations at our property and have more planned as well! We invite you back whenever you are in our area! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"NICE STAY"

4
22/11/2016

The room was clean and quiet with newly updated furnishingsand a comfy bed. The price was right !Breakfast was quite good. We will be back..The young man at the front desk was enthusiastic and helpful and encouraged me to be honest with any suggestions to be made regarding improvements needed. I did suggest that a few tea bags with the inroom doffee maker would be nice. Otherwise it was a lovely room.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you so much for taking time out of your day to submit your TripAdvisor survey. We appreciate all of your valuable feedback. We will consider putting tea bags in our rooms as they do work in our in room coffee pots as well. In the mean time I wanted to make you aware that we do have coffee, tea, green tea, and hot chocolate available in our lobby area 24/7! We hope to see you again when your travels bring you our way! Have a great Thanksgiving! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Not honest, dirty, bugs, loud..."

1
15/11/2016

We visited Columbus, IN in Sept 2016 due to a family illness. Since we were not able to stay with family, we needed somewhere to stay for two weeks. Since we were going to be there for a while, we decided that my husband would also work while we were up there visiting since his job allows him to work in any state. As we were online looking for places to stay, we came across this hotel. We saw the heated, indoor pool and got very excited since we have a 6 year old daughter who would be there as well. We called the hotel directly and confirmed that this was the place with the indoor pool, even went as far to say "the one with the palm trees painted on the walls" to which they confirmed that we were looking and talking about the same place. When we checked into the hotel late Thursday night, my husband and daughter couldn't wait to go swimming. The front desk said that the pool was still open, so they hurried up and got changed and in they went. Only after getting in did they realize that the pool was ice cold. They were talking to each other in the pool saying how cold it was and that's when a lady sitting in the pool area said "oh, this pool has been broken for a week" We asked the front desk what was wrong and they told us that they had someone coming to fix it. Friday, Saturday, Sunday, Monday, nothing. Still broken. Then Monday afternoon, we noticed a sign that said that the pool was closed for scheduled maintenance. Our family that came to pick us up since my husband had the car while he was working, they asked the front desk about the pool maintenance and the lady's response was "well, it's really just broken. You can go in if you want" We were stuck. We felt like we gave them more than enough time to get it fixed and with lies and not to mention, them not telling us upon check in that it was broken, even after we asked how late the pool was open, we were furious. My husband worked all day Monday and Tuesday. Monday morning, we got woke up by loud banging. We found out then that the hotel was under remodel (which was not mentioned to us either) There were loud noises, saws, hammers, big machines outside, the list goes on and on. By Tuesday night, another day with no heated pool, we were done. We went and found another hotel to stay at starting Wednesday so we didn't have to pack everything up with a 6 year old late at night. We talked to the manager on duty and told them all the issues we were having and told her that when we were online looking for another hotel in the area, we noticed that the price we were paying per night was more than it was showing online. She did give us the same rate of the online price and one night for free. That was it. She said it was our fault we didn't check out earlier. We explained to her that because of the situation we were in and the lies that they kept saying that they were getting the pool fixed, that it why we had to stay as long as we did. We checked in late Thursday night and checked out first thing Wednesday morning. The manager said her hands were tied and what she did for us was all she was allowed to do. We called the corporate office to let them know and they did NOTHING!!! This place has bugs, was dirty, the breakfast was edible, but that was it, it was loud, we could smell cigarette smoke coming from a room across the hallway (the whole hotel is non-smoking), the weight limit on dogs is 80lbs with no breed restrictions. There were big, aggressive dogs allowed in the hallways. This is in no way, shape or form a good hotel. The place is a dirt bag hotel. NEVER STAY HERE!!

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for completing the survey regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Again, we appreciate you taking time to help us improve and encourage you to allow us another opportunity to provide you with a more pleasurable experience as this is not our normal standard. Sheena Gilley Manager 812-526-9883

"Nice location"

3
14/11/2016

Was going shopping at the potlet mall and it is close but across the main highway so you have to drive to the mall. That part I did not particularly like , but it was quit and staff was friendly and helpful. The room we had was newly remodeled. The breakfast was good as well.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for all of your feedback. We appreciate all of our guest feedback as this helps us to improve on our guest experiences. We are diligently working on more renovations at our property so we can hopefully exceed your expectations in the future. We appreciate your business and hope to have another opportunity to accommodate you! Have a great day! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Great Stay and Staff"

5
10/11/2016

This hotel is a pleasure all around. Staff very friendly and welcoming. Beautifully updated decor. Clean remodeled rooms spacious, comfortable and relaxing. Great hot breakfast, much more than the basic even included a warm prepared breakfast. burrito !

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for your valuable feedback regarding your most recent stay at the Best Western Edinburgh/Columbus. It was a pleasure accommodating you, we are glad you enjoyed our deluxe hot breakfast and newly remodeled rooms! We appreciate your business and hope to see you in the future! Kindest Regards, Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Oct. 2016"

4
24/10/2016

This place was close and convenient to Edinburgh Outlets and to restauramts. The staff was very friendly and helpful. The free breakfast was very very good. The indoor swimming pool was very nice and the pool water was warm and comfortable.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review via TripAdvisor. We're happy you enjoyed our hotel's friendly service, convenient location, deluxe hot breakfast, and indoor heated saltwater pool! You're feedback is greatly appreciated and we hope you'll visit us again for your next stay in Edinburgh, IN! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Great location"

4
21/10/2016

Spent a week at this Best Western, chosen for its location. Front office staff when at the desk were very friendly. They were remodeling and I was told I was in a remodeled room. Based on what I could see it wasn't completely finished. The bathroom still needed repainted above the shower. Housekeeping staff were awesome and the room was always clean. It is located across from the shopping center where there were also located several restaurants. The one downside was they allow pets and I have several flea bites. I did mention it to the front desk. Breakfast was very good with many choices each morning. I would stay there again.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for taking time to provide us with your valuable feedback. I'm pleased you enjoyed your stay at our conveniently located hotel yet apologize for this issue you experienced. We are so grateful you brought this to our attention as we have taken action so other guests will not have a similar issue. Again, we appreciate you taking time out to help us improve and we look forward to your next visit! We appreciate your business! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Not perfect but close"

4
21/10/2016

Very nice room. Clean. Good shower. Good breakfast. Helpful staff. I don't know if I will ever be back but I would definitely stay here again. Very nice for the price. We missed the sign on the way in. GOOGLE maps was correct but we missed it. Stay and enjoy.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for your feedback regarding your recent stay with us. I'm pleased you enjoyed your nice, clean room and shower as well as our deluxe hot breakfast. We are currently remodeling our exterior building and invite you back so you can see all of our changes! We appreciate your business! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Friendly and professional staff"

5
20/10/2016

We had an excellent experience at this hotel. The staff is wonderful! They were helpful and professional. I had a problem with my car and they recommended someone to help me. The breakfast area was neat, clean and well stocked with a variety of items.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for staying with us and we are happy to hear you had a wonderful experience as this is our goal! Customer service is #1 for us here at the Best Western Edinburgh/Columbus and I'm pleased we didn't fall short! We welcome you back anytime you are in the Edinburgh area and appreciate your business! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Fantastic!"

5
17/10/2016

The employees are all fantastic!! The beds are comfortable, the rooms are clean, the pool is glorious! The new renovations are fantastic! Breakfast is phenomenal! Small hotel with big hotel amenities!

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for your kind feedback regarding your stay at the Best Western Edinburgh/Columbus. We appreciate you taking time to write such a lovely review. I am happy to hear that you enjoyed our newly remodeled rooms, indoor heated saltwater pool and deluxe hot breakfast! We are currently renovating our exterior building at this time. We invite you back anytime to see all of our positive changes! Thanks for being the most important part of us! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Very Nice place to stay!"

5
11/10/2016

First of all, we came back for another stay, which says a lot by itself. There were a few issues on our first stay that were dealt with immediately by a very friendly staff. Everything was quite nice this trip. Breakfast was top-notch; they have quite a selection! Room was clean and comfortable, and well-lit (which is somewhat hard to find these days). Will look forward to our next trip through this area; we will return. We have also recommended it to relatives and friends.

Sheena G, General Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks so much for your 5 star review of the Best Western Edinburgh/Columbus. We are grateful for the opportunity to accommodate you again, it was our pleasure! We understand that there are lots of hotel options in our area, therefore your praise means more than ever! We appreciate your loyalty and welcome you back anytime! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Excellent Stay"

5
28/09/2016

Top notch hotel with terrific service. From front desk to kitchen, everyone was great. Breakfast variety was excellent and the morning staff was pleasant and patient. Although breakfast was over at 9am, some guests were still straggling in and the staff said not to hurry, take their time and have a nice breakfast. The front desk was helpful when the guest computer internet wasn't working correctly and was so patient in getting it set up for us to use. Asking for more towels was never a hassle and the overall stay was simply great. The beds were very comfortable and the drapes were awesome, as the morning came but the room was as dark as night until the drapes were pulled open. Best drapery I've encountered while staying in a hotel! Would recommend this hotel for sure. The desk clerk service was exceptional, especially their evening clerk who gave us directions to avoid construction delays, recommended areas to visit to find housing, and was simply professional and friendly. This is a very well run establishment.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you so much for your 5 star review of the Best Western Edinburgh/Columbus. Guest feedback is very important to us. We understand that there are plenty of options when choosing accommodations in our area, therefore your praise means more than ever! I'm so pleased to hear we didn't fall short in providing you with an excellent stay and superior customer service, that is what we strive for! It was such a pleasure accommodating you and your family and we look forward to providing you with another wonderful experience in May! Thank you for being the most important part of us! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Fantastic Stay"

5
24/09/2016

Had a very nice stay, with just capped off a nice conference that we attended. Service, Hospitality, and Facilities, are all outstanding. We ate breakfast the next morning, and really enjoyed it. We were attending a grandmother's conference in the area. We definitely will be back.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
We appreciate your 5 star review and rating of the Best Western Edinburgh/Columbus. It is always so rewarding to share such a lovely review with my staff! We are pleased you enjoyed our wonderful amenities and above and beyond service. We look forward to your next visit to our area! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"2 night stay!"

5
23/09/2016

We definitely recommend this hotel. We have a 4 year old so we wanted to stay at a hotel with a pool and this is the best value we found. The breakfast was wonderful and the staff were very accommodating. Also, the rooms were updated and very clean!

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks so much for recommending the Best Western Edinburgh/Columbus to other guests. We greatly appreciate this! I'm glad you were able to take advantage of the wonderful amenities we offer such as our indoor heated saltwater pool, updated rooms, and deluxe hot breakfast! We look forward to providing you with another pleasant stay in the future. Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Sheena is awesome!"

5
21/09/2016

We stayed at the Edinburgh Best Western on Sept. 19. We stopped at the BW to check on accomodations for one night. Sheena was the front desk person and did a wonderful job of making us feel welcome and showed us a room to help us decide if we wanted to stay there. The hotel is recently renovated and felt fresh and clean. Sheena checked on us while we were enjoying the pool to see if we needed anything and even turned the temp. up for the pool heater. We had a pleasant evening and restful night followed by a great hot breakfast the next morning. Friendly and hard working people like Sheena made our stay a very pleasant experience!

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for your 5 star review of the Best Western Edinburgh/Columbus. I'm pleased you enjoyed your freshly remodeled room, had time to relax in our indoor heated saltwater pool, and awoke to a delicious hot breakfast! Customer service is #1 for us and I'm glad we didn't fall short. Your praise means a lot to us and we look forward to seeing you again! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"The best."

5
21/09/2016

I would not stay at any other Hotel in the area. Staff is Great. Location is Great. Rooms are always clean and neat. Breakfast is very nice. I have stayed here half a dozen times in the last year. BEST PLACE TO STAY IN THE AREA...

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Hey Edwin- Thank you for taking time to share your experience with others via TripAdvisor. It is always so rewarding to share your reviews with my staff here at the Best Western Edinburgh/Columbus. We greatly appreciate this and never lose sight that there are many options for lodging in our area therefore your praise means more than ever! We look forward to your next visit in a couple months! Sheena Gilley Manager Best Western Edinburgh/Columbus

"Overnight stay for Shopping Spree"

2
17/09/2016

This was definitely an older hotel. However, the room we had was a newly renovated room. There was very little noise in our room. The first floor suite had a king bed, sleeper sofa and a chair. Unfortunately, the pool was closed for maintenance. Breakfast was not bad; they served muffins, toast, bagels, biscuits and gravy, breakfast burritos, waffles and fruit. The hotel sits back behind Taco Bell and Applebee's. The Premium Outlet Mall is across the street.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for providing feedback for us regarding your recent stay. I'm glad you enjoyed our hot deluxe breakfast and newly remodeled room. We are diligently working on more renovations at our property so we can hopefully provide you with a 5 star experience next time. We appreciate your business!

"Not the best stay"

2
12/09/2016

The salt water pool area was nice & clean. The lobby & entrance was very welcoming! We pre-booked with a group & were placed upstairs; that was fine with us. However upon arrival, the hotel was in disarray. Renovations were happening with our group having no prior knowledge of it. We were assigned our room & hauled out stuff upstairs. No elevator--not disclosed that info either. Only a 2-story hotel but we are with a sports group & had lots of baggage. After walking upstairs, there was construction. Materials & trash EVERYWHERE! We had to weave in & out around sinks, toilets, hardware, etc to find our room. The room itself was newly complete, but was missing a wall thermostat. There was a dog barking loudly in a nearby room. We went to front desk to be placed on first floor away from all construction & the front desk man was very rude & insisted it would cost $5 to move downstairs. he insisted I knew about the upper level room. I explained I want aggravated about being upstairs. I was aggravated with the amount of renovation and construction debris & that not being disclosed to us. He brushed it off & said we didn't know till yesterday either. Finally placed our group downstairs & placed a $5 charge for every member of our group. 3 rooms complained of their carpet, beds & room having condensation. Sheets & clothes they brought were damp the next morning. The breakfast was great! Hot food & cold food both with someone keeping everything stocked and filled. The bright spot was Shena who worked the front desk the following day. She was very attentive & helpful in listening to our complaints.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for providing feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Really surprising place"

4
26/08/2016

Think upscale Springhill Suites with sleek modern clean decor, really comfortable beds. Very accommodating staff, goes out of way and Indiana nice. For people eating healthy, breakfast does not offer much--red delicious apples/granola bars. Bath tub drain plug did not seal. Bathroom built for people 5' and below--Lilliputian! But everything is very clean .

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for completing the TripAdvisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Demonstrated efficiency"

5
24/08/2016

I have been to this location several times, the efficiency of the staff here can not be beat, the quality of the hotel for the price is good and the location is desirable for shopping and dining out, many choices available.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Susan~ Thank you for taking time to submit your TripAdvisor survey regarding your most recent stay. Customer service is #1 for us here at the Best Western Edinburgh/Columbus and I'm pleased we didn't fall short! It is always such a pleasure accommodating you and we await your return! Thanks for being the most important part of us! Sheena Gilley Manger Best Western Edinburgh/Columbus 812-526-9883

"Too many Bugs (Roaches)"

1
17/08/2016

Stayed 4 nights, First night was ok, the room had a little stink to it, second night had a Roach crawling on me and when I turned on the light, the Roach was on my pillow. Third night started having bug bites, The staff was extremely nice and the hot breakfast was great, hotel is pet friendly and that's why I stayed

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for providing feedback for us regarding your recent stay. I assure you action has been taken to rectify these issues you experienced. On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Pleasent Stay"

4
09/08/2016

This is a cozy hotel with great service. It is quiet within the rooms, well maintained and always looking to make sure your stay was a good one. A nice breakfast with many choices whether you like hot or cold.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for taking time to submit your review of the Best Western Edinburgh/Columbus via TripAdvisor. We greatly appreciate your business and hope to see you again next time your travels bring you our way! Thanks for being the most important part of us!

"Pleasant"

4
07/08/2016

This hotel is evidently older, but the personnel are extremely engaged. We were very happy with everyone we encountered. The rooms are outdated but comfortable and clean. The breakfast was ready on time, and there were also breakfasts to go for those in a hurry.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for your valuable feedback regarding your recent stay with us. We appreciate your kind comments regarding our wonderful staff and breakfast. We are in the process of more updates for our hotel. We currently have newly renovated 1st floor rooms and lobby area. We have a lot more updates planned and hope you can keep coming back to check out our progress! Have a great day!

"Best Western Stay"

4
07/08/2016

No issues with my stay. I would have liked to have a light over my work station area but by moving the floor lamp close to the desk achieved the same results. the breakfast items were hot and fresh. the complete staff was nice and friendly and helpful when asking for directions to restaurants and other business locations. would stay here again. thanks.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Best Western Edinburgh, IN"

5
31/07/2016

We enjoyed our stay in the Best Western in Edinburgh, IN, although it was brief. We arrived late at night in a thunderstorm that had slowed traffic and put us hours behind schedule. We were checked in quickly and given directions to our destination. The next morning breakfast was a good start to the day, and the smiles of the staff brightened the day.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
We are glad we were able to accommodate you promptly after being in stuck in traffic and are grateful for your wonderful review. I'm pleased your enjoyed our deluxe hot breakfast and I will be sure to commend our breakfast staff on a job well done. We take great pride in the breakfast we prepare for our guests as we understand it is the most important meal of the day therefore it is always rewarding to hear we didn't fall short! We invite you back next time you are in the Edinburgh area!

"Very HAPPY!"

5
30/07/2016

My husband had me look for a hotel to stay in for the night around Edinburgh! After reading several reviews we decide to stay at the Best Western. I called and made reservations and the staff was very friendly and helpful. Now let me also add that I am a bit of a hotel snob! I am very picky about hotels and usually don't do Best Western at all. However on a recent road trip to Americus, Ga. we gave one a try and it was awesome. So back to my review. We arrived around 7:30 and there are numerous restaurants around the area, which is very nice. We checked in and went to our room. It had been recently renovated and was beautiful. Very clean with plenty of towels and wash cloths. The bathroom is a little short on counter space but that seems to be becoming common. The bed was very comfortable and had 6 pillows, which made me happy ! We had a very good nights sleep and it was very quite. We went out for their breakfast around 8:40 am. Which I was a little worried about, since they quit serving breakfast at 9. But they had plenty of fresh and actually pretty good food available. I was very impressed. Usually by this time breakfast is cold and sparse. But not here. I would definitely recommend staying here if your in the area. Very pleasant experience.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for leaving us a review on TripAdvisor regarding your recent stay at the Best Western Edinburgh/Columbus. Our team is always excited to hear when our guests have a great experience. We really appreciate our guests and want everyone to feel welcome when staying with us. I will be sure to pass on your comments to my staff and commend our breakfast staff on their great work! We look forward to seeing you again, thanks for being the most important part of us!

"The best."

5
27/07/2016

I have stayed at this hotel many times and will not stay anyplace else in the area. STAFF is the best, go out of there way to please everyone. Breakfast is great, Pool, Fitness Center. all very clean. If your looking for a wonderful place to stay in the area, don't waste time looking, just book here and enjoy>

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks so much for sharing your experiences of the Best Western Edinburgh/Columbus with others via TripAdvisor. We never lose site of all the options available when choosing accommodations in our area therefore your praise means more than ever! Thanks for being the most important part of us! We look forward to providing you with more wonderful experiences:) Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Hotel nestled off the road "

5
26/07/2016

Worth the stay. Clean rooms with friendly courteous staff who are eager to assist. Our daughter was sick and the night clerk offered to get a banana for her to help settle her stomach. If in the area this is a must stay!!!!!! The morning clerks were courteous and assisted us greatly! The breakfast was tasty and plenteous.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you very much for your wonderful review of the Best Western Edinburgh/Columbus! It is always so rewarding to share such a lovely review with my staff. We are pleased that you find our hotel perfect for your needs and look forward to accommodating you again! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Great place to spend the weekend"

5
26/07/2016

very nice and very friendly helpful staff breakfast was cooked to perfection swimming pool was great and plenty of towels outside was very clean and plenty of parking spaces if you need they will do your laundry and return it to your room if needed

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for submitting your feedback via TripAdvisor. We are very pleased you enjoyed your stay as well as our deluxe hot breakfast! We greatly appreciate your business and invite you back next time you are in the Edinburgh area! Have a great weekend!

"2nd stay at this BW"

5
15/07/2016

If you looking for accommodations in Edinburgh, look no further. Our schedule only allowed us to stay one night this time but yet another wonderful stay. The staff is great. Clean rooms, respectful housekeeping, great breakfast, newly remodeled. We will gladly stay again when we are in the area. Would place at the top of the list of all the hotels in Edinburgh.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for taking time to review the Best Western Edinburgh/Columbus! We greatly appreciate your loyalty and wonderful comments. We hope to see you on your next trip through Edinburgh, IN so we can provide you with yet another wonderful stay! Have a great week!

"nice friendly place to stay"

5
08/07/2016

I stayed here for an extended time, 15 days. Will and Trish were amazing. These 2 made me feel like I was a welcome addition to their family. They are friendly caring, knowledgeable and an asset to the best Western hotel. My room was clean, freshly remodeled and super quiet. I will be staying here again next time I am in town and look coward to seeing my two new friends.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks you very much for providing such wonderful feedback regarding your recent extended stay with us! I am so pleased you enjoyed your experience and I will be sure to commend Trish and Wil on their superior customer service! Customer service is #1 for us here at the Best Western Edinburgh/Columbus and I'm glad we didn't fall short! We look forward to your next stay. Thanks for being the most important part of us!

"Great place to stay"

5
07/07/2016

We had a very good experience staying here. The rooms were decorated nice and were clean as well. The continental breakfast was excellent. They had a great selection. They even made grab bags in case you missed breakfast. The lobby is very updated and clean. What stands out the most is the staff. Very polite and caring. They really take pride in their job. I highly recommend this hotel.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks so much for submitting such a lovely review regarding your most recent stay at the Best Western Edinburgh/Columbus! We are pleased you enjoyed your experience here and appreciated our new renovations! We hope to see you on your next trip to Edinburgh, IN! Have a wonderful day!

"The best Best Western we stayed at in a long time."

5
19/06/2016

Our one night stay was very pleasant and enjoyable.The staff was very friendly and so helpful. Thank you Trish. We received great discounts at the Mall our dinner was discounted (like you said) because of our stay at the Best Western. Loved the fact that everything we needed was within walking distance. The breakfast however was a little generic. Tipical for a ordinary hotel service style breakfast. When your service is rated excellent, your breakfast meal should be as such. Over all, really good service.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for all of your feedback regarding your most recent stay with us. Customer service is #1 for us here at the Best Western Edinburgh/Columbus and I am very pleased to hear that Trish didn't fall short in fulfilling that! I'm glad you were able to take advantage of the 10% discount our guests receive at nearby restaurants! We are constantly making changes to enhance our breakfast selections as well! We hope to see you next time you are in our area! Thanks for choosing to stay with us!

"Nice place to stay with staff who cares"

4
16/06/2016

For starters we would like to thank Best Western and the Best Western Edinburgh. Our stay was pleasant, and thankfully quiet. We are happy to report that there were no major problems. We have learned over the years to immediately go check out the room before lugging our belongings to it and then find problems. Upon entering the room we found that the toilet did not flush. Went back downstairs and reported the problem. Staff was quite nice and immediately gave us the room next door to the first room. Checked that room and found that it was rather dark. Turned on all the lights and it was still dark. Found one light that didn't work. We figured it was a burned out bulb, so while I was getting another bulb to try, my wife pulled up the plug from behind the bed......the fixture wasn't even plugged in, and it was next to impossible to get behind the headboard to fix the problem, so we gave up. It was obvious that the cleaning staff doesn't check to make sure things in the room are in working order (ie: toilet, light fixtures). One other item of interest: they have motion detectors on most of the switches. Overall it seems to be a great idea. That is, until you sit at the desk to work on a laptop only to have the table lamp go off every 5 minutes! Why? Well, the switch for that lamp is at the door to the room - at the other end of the room. When nobody is coming in or out of the room, the motion detector turns off the light. Poor planning! The rest of the stay was quite enjoyable. Breakfast was quite nice. Not really a problem, but a slight mistake in layout is that all silverware, napkins, trash, and can't remember what else was situated within one foot of the waffle-maker (one of the most-used items). People couldn't get into that area without having to ask whoever was making a waffle to keep moving out of the way. Suggestion is to spread things out some. We discussed the lighting problems with the front desk when checking out. Staff was wonderful, and really seemed to care about getting things in proper order. We look forward to our next trip to the area and will definitely plan to stay at the Best Western Edinburgh.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for all of your feedback via TripAdvisor. I greatly appreciate you pointing out these issues you experienced during your stay. I will be sure to speak w/ my housekeeping department to ensure they are checking that everything is in working order in our guest rooms. Also, we are currently in the process of fixing the lighting in our rooms so I assure you this will not be an issue in the future. We have made some adjustments to our breakfast layout as well. Thanks for choosing to stay with us and helping us improve! Have a wonderful day!

"Great Service & Clean Rooms"

5
14/06/2016

We were tired after a long day of driving when we checked into this hotel. The front desk staff (Wil) was so accommodating and helpful that he gave us the positive energy we needed to enjoy the evening. Had a great nights sleep.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for submitting your wonderful feedback via TripAdvisor. I'm glad you were able to get some rest and relaxation here at the Best Western Edinburgh/Columbus. It is always such a pleasure to share such a wonderful review with our staff. I am thrilled that Wil provided you with superior customer service as well! We look forward to accommodating you again! Thanks for being the most important part of us!

"Softball Tournament"

4
13/06/2016

A little pricey, nice hotel, used the outdoor grill to cookout / tail gate the 2nd night we stayed, front desk was helpful with suggesting places to eat. Close to Softball park which was very convenient.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for spending your softball weekend with us here at the Best Western Edinburgh/Columbus. It was a pleasure having you and your team. I'm glad you were able to take advantage of our new outdoor grill we provide for our guests! We hope to see you next time you are in the Edinburgh area!

"Sometimes it's the little things"

3
08/06/2016

Frequent traveler, 140+ nights/year. I am a lifetime diamond elite in one hotel program and spire elite in another. In order to save my company a few bucks this year, I have found some excellent values in a few Best Western hotels in the states I travel and trying to use BW once a week. I've got around 15-20 nights this year in BW. First time here. Check-in was excellent. Hotel appears to have had a make-over recently. Room was nice but a closer look revealed the age. Internet speed was good which is important for business traveler. Bed comfortable. Breakfast area was small but had a nice variety of items. The two things that will probably keep me from staying here in the future: 1) the light on the desk was connected to a motion sensor by the door. Every 10 minutes I had to walk over to the door to reactivate the motion sensor and turn on the light; during 3 hours of work I had to go through this ritual over 15 times. I could have switched the refrigerator plug and light plug but I had food items that needed refrigerated. 2) They have high def flat panel TV's but no HD channels. I tried to watch the NBA finals in the tv and the picture was terrible. I've noticed that most of the BW's I stay in don't have HD channels on the tv. Fortunately, I was able to pick up the game on my iPad for a crisp, clear picture.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for providing feedback for us via TripAdvisor. We greatly appreciate all feedback received as it helps us to improve on our guest experiences! I'm glad you noticed we have been undergoing a lot of updates and renovations. We have a lot more planned as well. I apologize for the issues you encountered during your stay. We do participate in energy savings programs so one light in each room is set on a timer but should not be going off every 10 minutes. I understand that can be frustrating and we will definitely look into this. Thank you for staying with us and we hope that you can allow us another opportunity to better accommodate you in the future. Do not hesitate to contact me directly next time you are in our area! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"best western recommended"

5
06/06/2016

my experience at best western was very satisfactory. location was near many good dining options and access to the interstate was handy.staff was friendly and helpful when I asked for information. appearance of lobby was nice and the breakfast provided was fresh and tasty

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you so much for submitting your review via TripAdvisor! We greatly appreciate this. I'm glad you enjoyed our delicious hot breakfast as well as our friendly and accommodating staff! We look forward to your next stay with us!

"Great refurb"

4
22/05/2016

Great value tucked in between all the higher priced chains! New carpeting , bathrooms, bedding. New flatscreens. Very accomodating people. Cracker Barrel across the street. Outlet shopping. I'm running out of things to say

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
I am so glad to hear you enjoyed your stay at our conveniently located hotel. We have been working so hard on our new renovations and love to hear feedback! We have a lot more renovations planned as well! We look forward to seeing you in the future!

"Upgraded and higher standard"

5
16/05/2016

This hotel has completed renovations since I stayed there a year ago. The difference is like night and day! Rooms are clean and the service was excellent! The pool has been resurfaced and the work out room, though small, is efficient and clean. Breakfast is hot with eggs, sausage and waffles. Very satisfied with my stay there.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Joe~ Thanks for sharing your experience with potential guests via TripAdvisor, we are pleased you enjoyed your time here! It is so rewarding for us to see that our guests are loving all of our new renovations and updates! We invite you back next time you are in our area to see even more improvements being made at our property! Thanks for being the most important part of us! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Great Service, Great Breakfast, Great Price, Great Stay"

5
14/05/2016

This hotel is an excellent choice for your stay. There are four people in our group and we stay here about three weeks each year. We always choose this hotel because it is reasonably priced, managed well, accommodating and very friendly. The breakfast is delicious with a lot of options. The pool is clean and the water is warm. The water pressure in the shower is wonderful. At the end of the day Trish greets us with a friendly hello, a little conversation and is always helpful if we need anything. The rooms are clean, quiet and the beds are very comfortable. It is conveniently located across from the outlet mall and major restaurants. It is our #1 choice for the Edinburgh area.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you so much for your wonderful review of the Best Western Edinburgh/Columbus! It is always so rewarding to hear great feedback like this and I will be sure to commend Trish on her superior customer service! We look forward to your next visit!

"A hidden jewel**"

5
10/05/2016

First time staying at this hotel. Clean and reasonably priced. Good breakfast, lots of hot items and seemed to be prepared and stocked well. It seemed to be recently renovated, the staff mentioned of more renovations planned, they have done a nice job so far. I stayed in room 104. The room was cozy and felt like home for my 4 day stay. The front desk was amazing at answering any questions and telling me about local attractions and great places to eat. Taku (japanese restaurant) was a great suggestion..

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for posting such a wonderful review regarding your recent stay at the Best Western Edinburgh/Columbus. We are so thrilled you enjoyed 4 days w/ us in one of our newly renovated rooms! You can always count on us for a great breakfast and a great altogether value! It is so rewarding for us to see that our guests are loving all of the improvements we are making. We invite you back anytime you are in the Edinburgh area! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"scouting education"

5
05/05/2016

One of the best places I have stayed. Clean comfortable and convenient It was suggested by the staff member to check out local ice cream parlor in Columbus that started business in 1900 something I would not have seen but the experience was beyond great Thanks

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks so much for sharing your experience with other potential guests via TripAdvisor! We greatly appreciate this. It is always such a pleasure to share such a wonderful review with my staff here at the Best Western Edinburgh/Columbus! Zaharakos is an amazing place to eat, I'm glad you had a wonderful experience there as well! We invite you to stay with us whenever you are in the Edinburgh/Columbus area! Thanks for being the most important part of us!

"Very Nice"

4
02/05/2016

We stayed at this hotel back in November of 2015. If I was writing a review for this stay I would give it about 2 1/2 stars. The breakfast was cold the gravy for biscuits and gravy was like soup. the pool was closed and the rooms were so so. They said they were renovating all the rooms. But I am reviewing our most recent stay and I have to give it 4 STARS. The breakfast was awesome. The rooms were completely remodeled. The staff was very friendly and helpful. The pool was open and great. Will definitely be staying here again.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for sharing your experience of the Best Western Edinburgh/Columbus to other travelers on TripAdvisor. We are SO EXCITED about our new renovations and are glad you appreciated all of our changes! Its a real joy to hear how much you enjoyed the wonderful amenities we have to offer! We look forward to your next stay with us! Have a wonderful day! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"clean and great location"

4
30/04/2016

I stay at this Hotel about 6 times a year. the location is great and staff always have time to help you in any way. I will be back in the area soon and will stay here next time also, Hotel is within walking distance of shopping ..

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for submitting your feedback via TripAdvisor and for your continued loyalty to the Best Western Edinburgh/Columbus! We are so honored you choose to stay with us and look forward to your return! Have a blessed day! Sheena Gilley Manager Best Western Edinburgh/Columbus 812-526-9883

"Nice sleep, but..."

2
20/04/2016

New to the Best Western experience, and I was disappointed. Staff was friendly enough, and the breakfast was good. But things started off on the wrong foot. While lugging my two bags into the hotel and heading to my second floor room, I was informed there was NO elevator. Stairs just don't cut it after a tiring day of driving. I was too tired to go thru the hassle of asking for a room change to the first floor. I've just come to expect a "lift". It has taught me to ask in the future.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for submitting your review via TripAdvisor. I apologize that you were unaware that we do not have an elevator at our property. I understand this can be frustrating. Our Best Western staff is always willing to help with luggage or switch you to a 1st floor room if needed, based on availability of course. We hope that you can allow us another opportunity to better accommodate you in the future. We appreciate your business!

"Best Western Edinburgh Indiana"

5
09/04/2016

Very good experience. Super clean, very new furnishings and friendly staff. Good location close to Indianapolis but not in city. Excellent value and would recommend for anyone stopping overnight in the area.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
We sincerely appreciate your recommendation of our hotel to other guests! I'ts always such a pleasure to shares such a wonderful review with my staff here at the Best Western Edinburgh/Columbus! We invite you back anytime you are in the Edinburgh area!

"Refreshing Place to Stay"

5
08/04/2016

We did not have an advance reservation, my son found location on cell phone when I wore out between Louisville & Indy, checked in late with courteous front desk person, comfortable room, slept very well, enjoyed a very good warm breakfast, and got on our way quickly due to express check out!

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for your 5 star review of the Best Western Edinburgh/Columbus. I'm glad to hear you enjoyed your overall experience at our hotel. We hope you choose us again in your future travels!

"Nice work Best Western!"

4
08/04/2016

Our family stopped here on our way back from Tennessee...exhausted and ready to rest. We were pleasantly surprised by the hotels cleanliness and modern motiff. It was quiet, pool was clean and inviting and the staff were very helpful. Wifi was fast and the continental breakfast was excellent with a wide variety of items. Wish we had longer to stay there! One suggestion....pool could have been a little warmer. Overall great experience.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thank you for your valuable feedback. We also thank you for mentioning our wonderful amenities! I'm glad you were able to get some rest here at the Best Western Edinburgh/Columbus! We hope to see you next time you are in Edinburgh, IN!

"newly refurbished"

5
07/04/2016

Great pool!!! Always awesome beds.The staff was very helpful in correcting a problem from a previous visit and made my husband and I feel; like old friends. The food was very good including waffles and scrambled eggs and biscuits and gravy. many other cold foods also.

Sheena G, Manager at BEST WESTERN Edinburgh/Columbus, responded to this review
Thanks for submitting your feedback through TripAdvisor. I'm glad you enjoyed our indoor heated saltwater pool along with the other great amenities we offer and I'm also pleased we were able to fix the issue with your previous visit. It was such a pleasure having you again and we look forward to your next visit! Thank you for being the most important part of us!

"BW Horizon"

4
21/03/2016

Overall a good stay at the Horizon Inn. Easy off and on to the interstate. The beds are super comfortable had a great night sleep. Staff very friendly and helpful. Everything was clean and in working order.

Sheena G, Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for providing feedback for us via TripAdvisor! We are so pleased you enjoyed your stay at the Best Western Horizon Inn in Edinburgh, IN. I will be sure to pass on your compliments to my team! We welcome you back anytime you are in our area!

"Road trip to Kentucky"

3
15/03/2016

It wasn't the worst but wasn't the best either...2nd floor room and keys didn't work first time. Staff was friendly and took care of it. Coffee stirrer on the floor and bathroom faucet (hot) didn't have a stop (had to turn the knob just right to get it to stop. Breakfast was good so overall, an average stay but decent price.

Sheena G, Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you for providing feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Hotel Stay"

5
11/03/2016

Rooms were just renovated. Excellent choice of style with room decor! I felt very comfortable staying in the room, did not feel like a typical hotel room stay! Very pleased with the decor selection! I would recommend staying here!

Sheena G, Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you so much for taking time to submit such a lovely review regarding your recent stay at the Best Western Horizon Inn! We greatly appreciate this and invite you back next time you are in Edinburgh, IN! We are so pleased you enjoyed our new room decor! Thanks for being the most important part of us:)

"Clean modern room, friendly staff"

5
25/02/2016

Hotel is undergoing renovations but with minimal impact on my stay. Pleasant atmosphere with friendly workers. Breakfast was good and the new carpet was nice. Convenient hotel with wifi accessibility, great choice for a nice value in the Edinburgh area right across from a big outlet mall. I was referred to a Mexican restaurant next door by the gas station-great recommendation, wonderful food and service but I forget the name of the place.

Sheena G, Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for your review! It is always such a pleasure to share such a wonderful review with my staff here at the Best Western Horizon Inn in Edinburgh, IN. We are so pleased you enjoyed your stay along with our new room features such as brand new carpet, flooring, and decor! Also, Sabor de la Vida is the name of the Mexican restaurant next door, I'm glad you liked it:) We look forward to accommodating you again. Thanks for being the most important part of us!

"BEAUTIFUL NEW ROOMS!"

5
22/02/2016

Me and my husband stopped in on our way to Frankfort to see family. We always look for Best Westerns as we are Diamond members and have never had a bad experience. This Best Western did not let us down! We could see they were renovating. We stayed in one of the new rooms and it was absolutely beautiful. One of the nicest hotel rooms we have every stayed in! We have stayed at a couple of the other htoels across the street and while they were nice the Best Western is a better value for our money. Breakfast was nice as well. I was surprised by the choices with having a smaller breakfast space! Thanks for taking care of us, we will definitely be back!!

"Stay at Best Western"

5
05/02/2016

Great choice of motel for overnight stay. Just off the highway. Good experience. Good quality for your dollar. Pleasant staff. Very nice rooms. We had a king size bed which was very comfortable. We truly enjoyed the breakfast which was offered to us in the morning. We will be back again.

Sheena G, Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks so much for taking to review the Best Western Horizon Inn in Edinburgh, IN! This is just what we love to hear! We take great pride in providing our guests with a delicious hot breakfast with items such as waffles w/ toppings, cheesy scrambled eggs, sausage, biscuits & gravy,ham & cheese omelets, sausage burritos, and much more! We look forward to your next stay with us!

"Breakfast????"

3
01/02/2016

Stayed here for one night, room was comfortable. One thing I don't understand with Best Western chains is the pillows.....they are just like using a throw pillow....yes you have 4 on your bed ( if using a double/queen size ) but it drives me nuts to lay my head down on such a small pillow. Anyway, I awoke before 5 in the morning, stepped outside to have a smoke and I noticed that the gentleman was getting breakfast set out for patrons. Surprised when breakfast starts at 6:30 so by the time we got back down for breakfast things had been sitting way too long.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for your feedback regarding your stay at Best Western Horizon Inn. I appreciate you bringing your concerns to my attention. We do have a lot of items on our full breakfast bar so it does take some time to prepare everything but I will address this to be sure everything is being prepared in a timely manner to be fresh during our 6am-9am breakfast hours. Also, I would like to let you know that we do have some larger pillows that we can offer at the front desk upon request so be sure to ask for one next time! Again, thanks for your feedback and we hope to see you again on your next trip to Edinburgh, IN!!

"Nice basic vacation place."

5
31/12/2015

This is a good place to stay if you are visiting the Smoky Mts. Everyone was nice. Full breakfast. Across from several good restaurants, laundry, grocery store, gas. Pleasant place to stay if you want to be near Smoky Mts but outside the crowded Gatlinburg area. 5 minute drive into park.

"nice visit"

5
07/12/2015

Everything that we experienced was pleasant. We did not take part in the breakfast. The wifi was good and the staff was extremely accommodating. Discounts offered at local restaurants which was encouraging and the first time I had experienced that when traveling.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for your wonderful review regarding your stay at the Best Western Horizon Inn in Edinburgh, IN. We are so pleased you enjoyed your stay with us. Hopefully next time you will have a chance to enjoy our wonderful hot breakfast with lots of selections such as cheesy scrambled eggs, ham & cheese omelets, biscuits & gravy, waffles and much more! And yes there are some great restaurants that offer our guests here a 10% discount such as Applebees, Max & Ermas, Ruby Tuesdays, and Montana Mikes! We look forward to your next stay!

"Can't do better in this area"

5
13/11/2015

Good rate, great staff. Always use ths hotel and never have a problem. Great breakfast, quiet area and close to where I need to be. Parking is free and plenty of it Would be a convienent place to stay if I was shopping for Christmas at the outlet mall..

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
We greatly appreciate you recommending our hotel to others through TripAdvisor and for being such a loyal guest! It is so great to share such an amazing review with the staff here at the Best Western Horizon Inn! We are honored that you continuously choose to stay with us when in the Edinburgh area! We look forward to providing you with yet another awesome stay in the future. Thanks for being the most important part of us:)

"Never again"

1
12/11/2015

Old Best Western - needs total renovation. Room had following problems - door that wouldn't close, paint and tub caulking cracked and peeling, no hot water for a shower (luke- warm at best), lights that wouldn't work, a well below average breakfast, and a front desk that "forgot" my 0730 wake-up call.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for your feedback. I would like to apologize that we fell short in providing you with a wonderful experience during your stay with us. We appreciate you bringing these maintenance issues to our attention. I assure you action has been taken to rectify these problems. We hope that you can give us another opportunity to provide you with a better experience as we are currently in the process of remodeling and upgrading our guest rooms! Again, thank you for your feedback as this lets us know what we need to work on to improve on our guest's experiences.

"Nice place to stay"

5
03/11/2015

The room was clean and comfortable. Would stay here again if in the area. The breakfast area was well maintained and had a good selection. We had our 4 year old grandson with us and he was pleased with the friendliness of the staff.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for submitting such a wonderful review of the Best Western Horizon Inn in Edinburgh, IN. We are so pleased you enjoyed our breakfast! We take great pride in preparing a wonderful full hot breakfast for our guests here. We look forward to your next stay with us so we can provide you with an awesome experience again!

"Edinburgh Indiana"

5
02/11/2015

Sarah was very helpful grate location lots of places to eat, shopping it was right off the interstate perfect location for what we needed. Motel was very comfortable and clean. With this all said we had a very positive stay, even had an indoor pool that was enjoyable for the kids.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for your wonderful review regarding your stay at the Best Western Horizon Inn in Edinburgh, IN! We are so pleased you enjoyed your stay! We look forward accommodating you again in the future! Thanks for being the most important part of us:)

"needs some work"

3
29/10/2015

nice people yet disorganized. Was given a key to a room on arrival, room was already occupied. Pool was out of service. Breakfast was hot and what I had expected. Location is good. Halls needed vaccum

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for sharing your feedback regarding your recent stay with us. I'm glad you enjoyed our location and breakfast yet apologize for the inconvenience of the pool being out of order. We understand this can be frustrating for our guests and sincerely apologize. I would like to let you know we are in the process of remodeling and updating our hotel so I hope that you can stay with us in the future so you can see the changes we have made:)

"Rude Customer Service"

2
29/10/2015

Evening desk clerk was very rude 10/29/2015. I did not get my emergency message. I requested fresh towels and never received them. I will not be staying at the BWH Inn. As a customer we do not need to hear you are having a bad day, or just coming to work.

"Overall experience"

2
20/10/2015

mattresses need to be changed. Egg dish at breakfast is poor quality.Pool has been closed for a while and should be open . A hot tub would be nice . Most other hotels have one ...with late hours.They should have designated pet friendly rooms and other rooms that Never have pets.Hotel staff is professional and good.

"very comfortable, good location"

4
12/10/2015

Very comfortable stay after a long drive. Did not have the breakfast, but it did look very well prepared. Would stay here again. The area has a lot of good food options and a very nice outlet mall. I suggest Max & Ermas for an excellent selection or Montana Mike's for a great cut of steak.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for taking time to review our conveniently located hotel. I'm glad you were able to check out some of the great restaurants near us! Most of these great restaurants offer 10% off for our guests if you show your key card! We hope that next time you will have the opportunity to try out our wonderful breakfast we prepare with items such as cheesy scrambled eggs, sausage burritos, ham & cheese omelets, biscuits & gravy, sausage, waffles w/ fruit toppings, yogurt, danishes, and more! We look forward to seeing you again!

"Good Quality"

5
07/10/2015

Very clean hotel with excellent customer service. Breakfast area clean and well stocked with a variety of choices. Will use this hotel again since I travel this way often. The fact that the hotel clean, the staff polite and everything was up to the standards of a Best Western I did not have any problems during my stay.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for taking time out to submit your review through TripAdvisor. We greatly appreciate this and are pleased to see we have met all of your expectations. We take great pride in preparing a wonderful breakfast w/ lots of selections for our guests and are so happy you enjoyed it! Please come back and visit us on your next stop through Edinburgh, IN!

"Stayed here before."

5
07/10/2015

We have stayed at this hotel a number of times and always receive first-rate service. Rooms are clean and nice. In-room coffee and free breakfast are a plus. Employees are courteous and helpful. We recommend this Best Western highly.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you so much for your wonderful review and continued loyalty to the Best Western Horizon Inn in Edinburgh, IN! We greatly appreciate you! We look forward to accommodating you and providing you with another excellent stay in the future! Again, we appreciate your loyalty!

"Great place to go"

5
07/10/2015

I enjoyed my stay very much, the staff is friendly and the rooms are very nice I will definitely be staying here again and will recommend it to all my friends, the biscuits and gravy breakfast was awesome

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you Karen for your wonderful review of the Best Western Horizon Inn in Edinburgh, IN! We are so pleased you enjoyed your stay with us and our wonderful breakfast selections! We look forward to your next visit!

"Traveling Across Country"

3
29/09/2015

The hotel was very reasonably priced and clean. This was our last stay before reaching home on a two week trip. It is a small facility, no elevator. The staff was friendly and helpful on directing us to a local place for dinner. The breakfast was adequate.

"Near the Highway, Shopping, and Dining"

3
29/09/2015

My family and I stayed here while on our way to Indianapolis with the plan to shop at the Outlet stores across the road in the evening. The hotel had been recently remodeled with less than stellar results. The staff were very friendly and recognized my rewards status upon check-in but that is about the extent of the excellence at this location. The hotel looked nice from the remodel but upon entering our room it felt stuffy and humid. The furnishings and beds were very comfortable and met our needs with two queen beds for the four of us. The bathroom was extremely small with almost no counter space for placing things. The shower was a huge disappointment as the knob was extremely finicky to get the right temperature and the spray was lacking in both volume and coverage. Our heating and air was functional but was not able to keep a constant temperature in the room it was either too hot or too cold. During the night the room seem to become even more humid and this was evident throughout the hotel as there were towels down in the hallway when we left in the morning. The breakfast was satisfactory with sausage, biscuits, gravy, and waffles as choices along with pastries and toast. The breakfast area was small but adequate and the coffee was actually pretty good. If in the area again I would probably look at one of the other hotel choices to stay based on my experience this time.

"Well managed operation and comfortable, basic room"

4
12/09/2015

Drawback with second floor room, no elevator and my wife's large, heavy suitcase but desk clerk offered to help and overall the staff provided outstanding service. The morning breakfast server Tina waited on clean up for my return from walk and morning desk clerk Vanessa also very accomodating in our leisurely check out.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
Thank you for taking time to share your recent experience with us through TripAdvisor. Outstanding customer service is #1 for us here at the Best Western Horizon Inn and I am pleased to see you received nothing short of that. We invite you back to stay with us whenever you are in the Edinburgh, IN area! Thanks for being the most important part of us!

"Decent Location, Price, and Decent Staff"

4
10/09/2015

We're platinum best western members thru our Harley Owners Group, and upon arrival on our bikes, we were promptly greeted w/ a spacious, clean, and comfortable room, along w/ a gift bag of drinks and snacks. Mark, the desk clerk, suggested a couple places to eat, but, really after riding for about 7+ hours from SE Ohio, we were just ready for a shower and sleep. The place was quiet, easily slept all night long, decent breakfast in the morning.

Sheena G, Manager at BEST WESTERN Horizon Inn, responded to this review
It is always such an honor to receive a great review from a level 5 TripAdvisor contributor as well as a Platinum Best Western member such as yourself! I'm so pleased to hear you enjoyed your recent stay with us. We take pride in being a rider friendly hotel and look forward to providing you with another great experience in the future! We appreciate your feedback and your loyalty to Best Western!