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Best Western York House Hotel, Eastbourne

14-22 Royal Parade, BN22 7AP, Eastbourne, Great Britain - See on a map
Best Western York House Hotel - Best Western York House Hotel The Best Western York House Hotel is ideally located in the center of Eastbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western York House Hotel enjoys a relaxed, laid-back seafront location. Just 20 yards from the sea and a few hundred yards from the pier, this is a lovely pet-friendly hotel in Eastbourne. You're also a pleasant stroll away from the town center, so you can enjoy everything this delightful resort has to offer. With the South Coast literally on your doorstep, there's lots to see and do around Eastbourne. Go fishing from the pier, take walks with your dog along Beachy Head, explore the Sussex Downs or simply stroll along the stunning four-mile promenade right outside the hotel. The ideal seafront location makes this fantastic hotel in Eastbourne perfect for both weddings and business conferences. A little further afield, history buffs might appreciate the nearby town of Hastings - scene of the famous battle nearly a thousand years ago. Or head in the opposite direction for the excitement of cosmopolitan Brighton. This fabulous seafront hotel in Eastbourne offers so much, you might have trouble fitting it all in. Or you could just not bother trying and spend your time relaxing by the indoor pool instead. At the Best Western York House Hotel, the choice is always yours. **Daily vouchers for street parking are available from reception at a reduced rate for hotel guests, although we cannot guarantee spaces. Please request your voucher upon your arrival. Limited free on street parking is also available on side streets**

Best Western

York House Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 2656 guest reviews
NOTE ISSUED
Excellent
1459
Very Good
860
Average
228
Poor
72
Terrible
38
REFER TO NOTICE
Business Business
96
Couples Couples
1588
Family Family
457
Friends getaway Friends getaway
234
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Happy travellers "

4
User 18/09/2020

Just returned after a 3 day break.Another great break at the hotel.All staff friendly,polite and working well and perservering during this difficult time.Visited in August and enjoyed our time at the hotel so booked this September break.Just booking an October break, Already booked November. Obviously we are very happy with the hotel, staff, food, room etc.Only slight niggle is the breakfast although excellent is only luke warm and the evening menu is very limited due to the current covid restrictions. Ellie on reception is absolutely lovely, she has been exceptionally helpful more than once , with her patience in booking our 4 breaks. ( Uncertain of room choice, dates etc ) I must point out that we have found All the staff to be happy even though times are difficult for us all.Very nice and comforting when we are still cautious regarding covid breaks.Excellent teamwork!!

"doing good job in difficult circumstances"

4
awb_11, Billericay, United Kingdom 17/09/2020

We've been coming to this hotel for 20 years and always enjoy doing so. This was our first visit in 18 months, and in the light of covid, a bit more restricted - we missed the lovely buffet breakfast - but, all told, the staff are doing an effective job, cheerfully. Pleasantly surprised pool was open (with booking system so you are in a bubble). Evening meal on first day, slightly limited menu but what we had was very good... fabulous chunky chips. Breakfast was served at table and you can have what you want from extensive choice. We came on a 3-nights-for-cost-of-2 deal which was reasonable. I notice 3 recent reviews are 3 stars and a bit nit-picking, I would be the first to grumble if necessary, but not necessary... yes our room was small, but you get what you pay for... seaview deluxe rooms at this hotel are well worth it.

"Two nights in Eastbourne"

3
User 16/09/2020

We know hotels are having it tough at the moment but this visit we noticed the building needed some TLC our room was clean but small the bed was very uncomfortable and new pillars are needed the food at the hotel was very good the best breakfast we have had in a hotel for a long time

"Pleasant stay"

3
ShanelOz, London, United Kingdom 14/09/2020

My mother and I stayed here with 2 young children. We were allocated rooms next to each other but unfortunately the rooms we were given were very small. One of the rooms had a broken shower screen which was loosely placed in the shower and also the shower head was broken. We called reception and within minutes we had the Duty manager come to our rooms to offer to change our rooms and we were presented with complimentary drinks for the inconvenience. The rooms were much bigger and had a side sea view too! We were very pleased until we noticed how dirty the rooms were. There was hair and dust almost every where. Bathrooms were not cleaned properly, dust in the drawers and hairs behind and under the kettle. Definitely not covid safe. We reported it the next day to the General manager and he had the rooms cleaned but after we still had remaining hairs etc. It seems they only surface clean and not deep clean. The restaurant which serves breakfast also not very clean. The chair covers, carpets and crockery all dirty. The breakfast variety was nice we did enjoy it. We booked the swimming pool in advance luckily as it was very busy. We managed to have 30mins slots booked for every day which was definitely the highlight of our stay. The kids loved had the swimming pool to ourselves. The location is the best thing about this hotel as it is close to all amenities and the seafront! We did however overall enjoyed our stay but due to the cleanliness issue we will not be returning.

"Rooms need decor, Rooms very small"

2
cheryl d, London, United Kingdom 13/09/2020

Breakfast was fair. The rooms were small. Good sized bathroom and good hot water. All bathrooms had a small step which was a health and safety issue. The carpets need changing . Very old and dilapidated.

"Wedding anniversary "

4
User 09/09/2020

Nice hotel, beautiful sea views. Hotel needs updating in places. Good parking. Receptionist very polite and informative. We had a executive superior room, very nice sea view, beds wasn't the best quality, unfortunately not too comfortable, dipped in the middle. Pillows are very poor quality, only 4 very very thin pillows. Bathroom was good not a bath but a shower but ok apart from the shower was either boiling hot or cold! I'm not sure if it is a executive room, nice big room yes, lovely view yes but no extras to make it a executive room. My husband emailed the hotel explaining it was our wedding anniversary and if there was a surprise we could do for me but didn't hear anything back. Breakfast was ok, the gentleman who was serving breakfast wasn't the best for customer service. A nice relaxing break.

"Anniversary "

4
stephenaV7531NV, Eastbourne, United Kingdom 09/09/2020

Room is big and is facing the sea which is a bonus. The breakfast is very small more like a kids breakfast. The bed is uncomfortable and you sink in the middle. The manager needs to look at this because most of the reviews say about the mattress. The shower needs looking at because you cannot control the temperature properly. Plus the bed needs more quality pillows as the ones on the bed are no good

"A lovely stay by the seaside"

5
cooks9716, Portsmouth, United Kingdom 08/09/2020

A really lovely weekend at the BW York House Hotel. We had a seaview executive room, it was beautifully clean and wow the views were amazing. Loved the Jacuzzi bath, the bathrobes were an added bonus. Breakfast was lovely, however on morning two, one of our party asked for kippers and he literally got 1 kipper which imo is not enough. But everything else was spot on. We didn't eat dinner we opted to venture out into the lovely town of Eastbourne. However we did have a few drinks in the bar. All staff were friendly and courteous. We parked around the corner which costs zero but you can park outside the hotel, they supply a parking permit for £2. Overall a pleasurable stay and we will defo use the hotel again if we come back! Thank you

"A very pleasant stay by the sea at Eastbourne"

5
CJBond, King's Lynn, United Kingdom 07/09/2020

We stayed for 6 nights and found the room, the staff and service most excellent. We'd stayed elsewhere previously with my disabled mother and found the hotel disappointing. But, at Best Western York House Hotel, the disability access was well organised, into the hotel, to the room, and the room, with sea views was lovely. The staff from booking, to daily service, could not do enough. A most excellent visit, very relaxing and enjoyable. Definitely, we'll be staying again.

"Came to Best Western York House Hotel for 1 year anniversary"

5
User 07/09/2020

Wonderful stay yet again as we stayed in the hotel on the 01/09/19 for our honeymoon. We had a lovely time, my stay in Eastbourne overall was quite mediocre because of my knees as I suffer with Rheumathoid Arthritis. However everytime in the morning we had a wonderful experience having breakfast. Had two lovely waiters and a wonderful beautiful waitress who served us breakfast and dinner. Big shout out to Michal Pokomy, Moses and the lovely brunette who served us a few times. Also I would yet again like to give a massive shout out to Darren Sharp who really was happy to see me the first day. Shook my hand immediately and welcomed me straight away with a gleaming smile. Thank you to Darren the Duty manager who was very helpful and professional and a very personal message to Theresa at the bar I am already missing your lovely smile and our happy lovely talks. Thank you to Stewart the main manager for being so friendly and being there for us when we needed anything and thank you to William Turbino for finding us the best deal for us to stay at the hotel. Swimming pool was great. Had a great time with my wife. We would like to say a massive thanks to all the staff at the hotel for their professional attitudes and if anyone would like to be our friends especially my friend outside the hotel then please do call us. Kind regards The Laing family

"A break over the bank holiday"

4
User 03/09/2020

Great location just across the road from the beach. The staff throughout the hotel were friendly and efficient. The rooms we had (none were the premium sea view rooms, which at a peek looked nice) weren't particularly big, but were clean, perfectly functional and decently equipped - flat screen tv with freeview, kettle and tea making kit, fan (a big plus) and hair dryer. Breakfast was decent and the staff met all of the individual requests of our party of 6. As per previous review comments, we too experienced our booking for the swimming pool being lost, but when spotted this was quickly corrected by the reception team. After dining out, we enjoyed being able to retreat to the hotel bar which was large enough for us to enjoy a game of cards and a nightcap before calling it a day.

"No problems"

3
Mark W, London, United Kingdom 01/09/2020

This was my first visit to a Best Western. When we pulled up my heart sank. The hotel looked a bit dowdy from the outside - a great location, but could do with sprucing up a bit. Generally speaking I didnt find the public areas a whole lot more inspiring, all a bit outdated and felt soulless. The lady in the bar was nice and chatty but some of the items on the menu were not available, plus the wine we wanted, and later in the evening we couldnt have Irish coffee. Ho hum....Certainly we have no regrets about eating out each night. We had two rooms. One was great, one less so but it was OK. Rooms were clean and well-kept and felt fresher and less dated than the downstairs. The pool, whilst a little old-fashioned, was well-managed and a great little spot for the kids. Staff were fine such that no one was unhelpful and the Ops Manager helped us with some towels and was kind in doing so. All in all, it was fine. OK, so I admit I wouldnt go back to a Best Western again, but they didnt do anything especially wrong...it was just too dated and a bit weary in terms of style and service for me. Horses for courses, I guess....

"Great Stay"

5
Z6829OIchristinef, Maidenhead 29/08/2020

We were very impressed with the COVID safety measures, as other reviewers have noted. The staff were very professional and nothing was too much trouble. We did not eat at the hotel but bar service was good. we really enjoyed the pool and found the pre booking system very good and it was lovely to have it to ourselves! A big thank you to the staff for their hard work and professional standards during these challenging times. We hope to return again later in the year.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Z6829Olchristinef, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us, as you mentioned following Government guidelines we have changed how the swimming pool works, we now allow 30 minutes slots per room/family/bubble that can be booked at reception, this of course only gives us a limited amount of available slots but on the plus side you do get to enjoy the swimming pool of by yourself. Thank you also for the kind words to the Team which you found always professional and accommodating, the Team and I hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Outstanding service"

5
hilswillcox, Chelmsford, United Kingdom 28/08/2020

The staff have been superb, incredibly helpful, friendly and polite. I'm an early riser and it was no problem for them to bring me a coffee on the veranda in the morning so that I could watch the sea. Any request has been dealt with promptly and with a smile. We had one of the smaller rooms at the back but it was fine. All COVID precautions in place, range of food for breakfast is huge and freshly cooked. Maybe there are areas that are a bit dated, but the location couldn't be better and I'd definitely come back. Big thanks to all the staff

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Hilswillcox, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us and were well looked after by all our Team which you always found helpful, friendly and polite. The Team and I all hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Every visit is better than the last"

5
kpdavey, Whitstable, United Kingdom 27/08/2020

We have just spent 3 nights at York House.We have been many times before and never been disappointed.We decided that despite Covid 19 we just had to return. All safety precautions had been put in place and all the staff wore masks in public areas.We felt perfectly safe at all times. We stayed in room 194 which is a deluxe 4 poster bed room with a dressing room and bathroom with a jacuzzi bath and walk in shower The sea-view from our window just completed this wonderful stay.All the staff were more than helpful.Everything about our stay was relaxing and we cannot wait to return.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Kpdavey, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed yet another stay with us, this time in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews and of course It's great to read that you also enjoyed your experience in the Restaurant, with Alec our Supervisor looking well after you. Thank you also for the kind words to the rest of the Team and I would like to take this opportunity to thank you for your loyalty, the Team and I all look forward on welcoming you again in the future. Kind regards, William

"When can i come back"

5
L1410ZZdavidw, Romford, United Kingdom 27/08/2020

We have stayed before but despite covid this was our best stay. All the staff reception ,restaurant and housekeeping were so helpful and friendly and would do anything to help. The breakfast now served to you is the best i have had and very varied. I would particularly like to mention Stuart the general manager who went out in my opinion above and beyond and leads by example to his great team. also i must mention Katalina in reception so nice. When can i come back????

"Disorganised but pleasant."

3
Vic P, Berkshire, United Kingdom 25/08/2020

This hotel has a lovely setting on the saefront. Our family room on the 3rd floor was really big with amazing sea views. My grandchildren and l enjoyed our 3 night break here on a B&B board. The breakfasts were good and kept us full all day. However l would advise anyone staying here who intends to book a time for breakfast and/or the swimming pool double checks the times reception has booked them for as on each day both breakfast and pool times had been changed without informing me. Every day the pool was either double booked with staff scratching their heads as to how this happened or times changed to hours different to the time I'd origiinally booked. This was tricky with 2 very excited grandchildren aged 7 and 4. While the majority of staff were lovely, especially Michal in the restaurant, we were made to feel unwelcome one morning when yet again the time had been changed. This time only by 15 mins. We were sitting patiently to be served, both children impeccably behaved, only to be barked at by a waitress when another guest pointed out we had been waiting a long time, "you're not booked till 9" yelled over said waitress with quite a scowl. I told her reception had said 8.45 so she reluctantly started serving us. I noticed a different atmosphere in the dinning room that morning, the other staff were not as relaxed? The hotel proudly displays a huge banner at the entrance claiming to support NHS frontline workers. I had hardly finished asking about the banner at reception as l am NHS frontline staff when the rather unfriendly young lady told me "we don't do NHS discounts here". My grandchildren had a lovely break away by the sea but it was very frustrating having so many mixed messages and changes l had to keep checking for.

"Another amazing stay."

5
lilybits, London, United Kingdom 23/08/2020

We came back last week after a lovely stay, I would like to say a big thank you to all your staff as they are so helpful and friendly and nothing is to much trouble for them, we have been coming here for several years now and it never disappoints us, they are doing so well during this Covid situation, you really feel at ease there, I must say a big thank you to our house keeper she Is a credit to you, she works so hard we saw her on the second floor were we stayed a few weeks ago I cannot believe she has to do all the rooms on her own and Always with a smile, we think the reserve system is working I.e swimming pool and breakfast, only one negative and that would be the bar situation as we have seen this lovely lady with blonde hair doing this work all on her own I.e cleaning tables,serving customers and attending outside area at one point it got really busy as some customers asked where the nearest pub was because the wait was to long and she did this with a smile on her face and never complained once, so to have staff like this you should be very proud, we cannot wait To return.

"No thanks "

2
187048Liz, Belper, United Kingdom 20/08/2020

From the start it was disappointing. Sign up saying no parking permits. It had not been removed. Couldn't check in so went for a drink. Don't take card as machine broken. All I heard for an hour was the poor lady telling people she was too busy to serve them. When we checked in we were told the pool was fully booked. This was the reason we booked here. Then can't use it. If we needed to book in advance they should have e mailed us to tell us. No masks were worn by anyone in the hotel. Staff didn't mention anything. Website shows pictures of posh food in their restaurant but they don't have this, just the bar menu. So why advertise it? Stains in dirty room. Dust shows it has not been cleaned well. I asked for hot chocolate pack at reception to be told to go ask at bar...... this is for our rooms facilities that are paid for. Bar said no! Only one towel in room for two people for two nights. Hotel smells of cigarettes. I think this says enough! I will be writing to best western as this is a disgrace.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear 187048Liz, Thanks for sharing your comments; apologies that we didn't meet your expectations. Due to you maybe inadvertently omitting some key facts i've listed below for reference. Your arrival was around 13:30, earlier than the 14:00 check in time detailed and your room was not ready at this point. Thank you for choosing to dine in with us and we appreciated the opportunity to serve you - I did speak with you in the Bar regarding the card machine because reception were using the Bar card machine for the day due to the machine going down in the morning. It was replaced and rectified the following delay and all guests were understanding of this. We advised that we could accept cash payment / transfer to guest bill.We opened a Tab for you trusting that you'd settle this but what happened was you left without paying and or advising the Bar staff your name. This could be seen as an admin error on our side but was not brought up on Check Out and to date we haven't charged you. Teresa in the Bar has done a sterling job which has been recognized in previous reviews - as per current guidance we do ask guests to take a seat and then they are served accordingly. It was busy but the Duty Manager was supporting and we have received no complaints on that front. The comments saying that she was advising guests it was too busy to serve is not true but guests were asked to take a seat. We email out to all our guests explaining in advance the measures we have put in place and any services changes. As you booked through expedia, you received a message along with the information in a PDF for your reference automatically after booking. I can see this was read on the 20th of July 2020 well ahead of arrival. On arrival we explain regarding housekeeping changes of service and also food & Beverage elements. In case anybody misses this there are also signs in front of the screens on reception detailing the main changes. Your comments about masks are not entirely accurate because all Bar staff were wearing and likewise Restaurant staff, also staff in public areas where other people are in close proximity in accordance to the guidance - also we have screens up at reception. There are clear signage requesting guests to wear face masks in public areas (2 of which are just about visible in your lovely photo of the lobby area). We request guests wear a face masks but cannot enforce this and works both ways with Guests & Staff a like. Although i have to say many guests now are respecting this and are wearing in public places. Regarding the swimming pool availability - when speaking to you on check in I apologized that it wasn't available on the arrival date but it was available the next day (during your your stay as it was a 2 night reservation) and offered to book in a slot. It was explained due to COVID 19 we are offering 30 minutes slot and we had a lot of guests in-house plus arrivals which may have booked but there was availability the next day. There were slots available the next day to which you chose not to book. In relation to the condition of the room - I visited the room today and does appear to have a wine stain which we will repair at the earliest opportunity however this doesn't not change the cleanliness of the room but apologise for the stain & condition. We feel we clean our rooms to a high standard which is reflected in our reviews and whilst we are not perfect we do have high a standards in that regard. Reception is manned 24 hours a day and we have a Duty Manager available 7 day's a week so we would have been more than happy to advise where to look for the spare set of towels which are always in the bottom draw by the desk.  Likewise we would have been more than happy to discuss any concerns relating to your room/stay at the time of your stay. The team and I always appreciate the opportunity to resolve guests queries directly. We also appreciate the opportunity to put things right where we can and discuss any complaints directly which gives us the opportunity to resolve things which benefits both parties In terms of the smell of cigarettes you mentioned - not something i've heard before and i've worked here nearly 4 years now. We have a strict non-smoking policy and designated tables on the veranda for smoking if guests wish to smoke. It is something i'll monitor of course. The team and I have done a lot of work in relation to COVID 19 both prior to re-opening / on-going and we do take the necessary precautions where possible to ensure our team & guests feel comfortable whilst within our premises. Kind regards, Stuart Anderson

"Beautiful Birthday weekend"

5
Stephanie S, Nottingham, United Kingdom 20/08/2020

My partner treated me to a one night stay for my birthday which was faultless. Booked a sea view delux room with 4 poster bed and jacuzzi bath and well worth the upgrade. Weather was very warm but windows opened and hotel provided a fan. COVID friendly and having private slot in the pool was safe and tranquil. All staff were exceptionally friendly and breakfast was efficently served and lovely. Bar drinks are pricey but sitting on the verrandah in the evening overlooking the sea felt special. Will definately return again.

"Afternoon tea"

4
emilied814, Eastbourne, United Kingdom 13/08/2020

Visited here for a 'eat out' August deal £10 pp with prosecco. We arrived early for our booking and the hotel were very accommodating. The lady who served us was very friendly and Service was good. The sandwiches weren't the best but we enjoyed the scones and cakes. There was a little confusion over the deposit I paid but this was rectified the following day. Overall this was a good value for money deal.

"One night stay"

2
TuShaeUK, London, United Kingdom 10/08/2020

My review if for room 292 only. Standard double-very small, very dirty windows(pigeon waste all over it), noise from all the birds outside the window, dirty and smelly carpet. I wanted to open the table drawer but the handle fell off. I thought it went under the bed but under the I only found a pen sharpener which in my opinion is not very safe. I will not book this hotel again.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear TuShaeUK, Thanks for sharing your recent experiences on your stay with us here. Ensuring our guests have a comfortable stay is one of our main priorities and I apologise on this occasion we didn't achieve that. Clearly on this day things did not go as planned; after investigating it seems on this occasion the room was checked In early prior to 14:00 and was not checked by the supervisor on duty. This is a rare occurrence and an error on our part which we apologise for. We take cleanliness extremely serious and pride our selves on a high level which can be seen in previous reviews. The team and I would like the opportunity to welcome you back in the future to show the usual high standards we offer and i'm confident we have a room that you will feel comfortable in and meet expectations. Feel free to get in touch directly when thinking of visiting Eastbourne again - manager@yorkhousehotel.co.uk and i'd be more than happy to assist in making your next reservation. Kind regards, Stuart Anderson

"4 day break"

3
John M, Northamptonshire, United Kingdom 09/08/2020

Booked into the Great Western for a 4 day break, booking in at the the Hotel reception was quick and easy Parking across the road from the Hotel was easy found and only £2:00 per day Unfortunately our nice clean room was beside the lift shaft that vibrated every time it was used! Despite asking for a room change as I was booked in for 4 nights I was informed the Hotel was fully booked with no spare rooms, a do not use sign between certain hours was placed near the lift but it did not stop people using the the lift early in the morning and late at night Breakfast was of a good quality with lots of choices Just a shame about the noisy lift!!

"One night sleeping so bad with charged environment"

1
jordib544, London, United Kingdom 08/08/2020

I stayed one night with my girlfriend and the room was very hot. I think air conditioner should be in a room full of carpet. The bed was not too big and the mattress was very soft so I sank in the middle during all the night. The carpet was smelly making the environmemt so charged. In my opinion carpets should be forbidden as they have more healthy issues than benefits that may give...specially for people with allergies... The only good point was the bathroom which was very clean with a massive shower. In my opinion, if the rooms had no carpet and air conditioner this hotel would be a very good one to stay just in front of the beach.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear jordib644, Thanks for sharing your feedback. Nice to hear you liked the Bathroom and found it very clean. Apologies that on this occasion we didn't meet expectations; surprised that we were rated down for not having air conditioning and having carpet in our rooms as this is something we are open and honest about. We do not advertise having air conditioning within the rooms but do provide a fan and all rooms have windows that open. As mentioned in a previous response we are in a conservation area and would be unable to get the relevant permissions to get air conditioning installed with units front facing to the sea front. As we clearly advertise our rooms i think perhaps if your preference is a hotel with non-carpeted rooms or hard flooring then this should be researched prior to staying which would benefit both parties. Kind regards, Stuart Anderson

"Excellent staff and clean and welcoming"

5
User 08/08/2020

Lovely staff Clean rooms Not expensive Lovely pool The bar prices are good Excellent position on the seafront - you can sit outside and watch the world go by. Can get a parking voucher for £2 each day You can bring your dog

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear rileyspaw2020, Thanks for taking the time to share your experiences here at the Best Western York House Hotel. Delighted that you enjoyed your visit and made use of all our facilities; great to hear your comments about the team The team and I look forward to welcoming you back in the future. Kind regards, Stuart Anderson

"5* service on a budget"

5
Vicky2032, Salisbury, United Kingdom 03/08/2020

Lovey 3 day break in Eastbourne. The staff were incredible but overworked! Best Western are lucky to have such efficient, polite and pleasant staff. The hotel is clean and tidy and good value for money. I would highly recommend it!

"Over priced"

2
431ajayd, London, England, United Kingdom 03/08/2020

This is of the more expensive 3 star hotels facing the sea and honestly it just does not command the premium. The rooms are small, the quality of mattresses poor, paper cups, instead of ceramic ones in rooms are all disappointing. Breakfast was excellent and variety and quality of food very good.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear 431ajayd, Thanks for the feedback regarding your recent stay with us here at the Best Western York House Hotel. Delighted that you enjoyed breakfast and appreciated this aspect. Apologies we didn't meet expectations on the price; our rates are totally dependent on market demand and also in line with our competition. I would say on some day's we come out cheaper than our direct competitors. Likewise Best Western had a wonderful 3 for 2 offer which was bookable in July - the Hotel has some great offer's when booking direct too. Our standard rooms are clean, functional, decorated to a good standard and well maintained. If you could kindly inbox us with your reservation details i'd be more than happy to double check the issue's raised. Regarding the paper cups - I appreciate this is a lower quality and nothing can replace a decent mug but this is done to aid the Housekeeping department and ensure you get a completely clean cup each time. Rather than risk the mug going down to the dishwasher each time or storing on one of the Housekeeping trolley's which could cause cross contamination/transmission of the virus. Thanks again for your review and the team and I do hope we have another opportunity to impress. Kind regards, Stuart Anderson

"Perfect, despite Covid restrictions. "

5
Leelee1971, London, United Kingdom 02/08/2020

Booked a suite for one night and the room was huge with stunning views of the sea. Due to Covid, breakfast times are booked in advance and food is brought to your table. Fantastic choice from a full English to fruit, yoghurts or pastries. The swimming pool was open and 40 minute swims could be booked in advance per couple so you get the pool to yourselves. The hotel has good social distancing in place and there is plenty of hand sanitiser in the main reception and in the bar. There's a lovely terrace overlooking the sea to sit and have a drink from the bar. I was really impressed with all the staff here, really polite and helpful and made us feel really welcome. Would definitely stay here again.

"Different!!!"

4
Littleannie3, London, United Kingdom 01/08/2020

Just got back from York house, been here many many times lovely hotel, firstly a big thank you to reception,bar,waiting and cleaning staff all doing a great job under these circumstances, a big thanks to reception staff with all our queries everything was deAlt with very swiftly, my only one concern was the breakfast situation, I don't know where the gentleman who usually runs this restaurant like clockwork is but he's sorely missed, the lads were trying their best, but no order or communication we was asked three times for our order by all of them, there were other people who had been there longer than us still waiting for there table to be set up, I know it's difficult times but but it took 45 minutes for us to have a coffee and toast!! Maybe they need someone to lead them, but I understand it's very different times now, but still had a great time and can't wait to return.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Littleannie3, Thanks for taking the time to share your feedback on your recent stay with us. Delighted to hear that we are your preferred choice in the Eastbourne area and have stayed many times before. Thank you for your feedback relating to the breakfast service; since re-opening on the 4th of July 2020 the service style changed from Buffet service to Table service so that we could operate this aspect as safely as possible in line with UK guidelines. The team in all area's of the hotel have worked incredibly hard through these uncertain times. As i'm sure you may appreciate table service does take more time and man power and it took us a bit by surprise how busy that particular breakfast service was during your stay. Since the day in question i have ensured the breakfast service is continued to be supported further and more staff brought in to ensure the usual high standards which our guests enjoy are retained. I apologise for any inconvenience caused during breakfast service and hope that when you return you'll see the improvements made. Thanks again for your feedback; nice to read your comments relating to the team which will serve as a wonderful motivator for a job well done. The team and I do hope we get another opportunity to welcome you back in the near future. Kind regards, Stuart Anderson

"Lovely hotel, not too expensive. Great staff, nice bar and fantastic swimming pool"

5
HanaAccaDacca, London, United Kingdom 29/07/2020

Why go to Spain when you can go to Eastbourne? We had a great time at this hotel. The hotel staff are very friendly, the bar is nice and the swimming pool was just a bliss. They respond to enquiries really quickly. The hotel is on the beach front, which is very convenient. I had a great time at Eastbourne and this hotel was part of it. It is reasonably priced and I highly recommend it.

"Fab place highly recommend"

5
User 29/07/2020

After a disastrous 2 nights at shore view we quickly booked in this hotel. What a difference nothing was too much trouble. Grated by a lovely receptionist, a great g&t on the fron terrace. Lovely clean quiet room and a perfect working bathroom. As was our last night we stayed and ate in the restaurant.. Amazing steak and ale pie. Well done to you all at bw York house.

"Excellent service, staff were very attentive, hotel in prime location."

5
User 27/07/2020

Excellent sea front views, staff couldn't do enough for you, breakfast had everything you could wish for and more, and a great selection in the bar. Well worth upgrading rooms!!!!! Management team went out their way! A star, fully recommended!

"Our preferred hotel in Eastbourne"

4
Sue M, Croydon, United Kingdom 27/07/2020

Great location on the seafront. Wonderful friendly staff. Comfortable, clean rooms and very good breakfast. Quality hotel at very reasonable prices. The bar is a bit lifeless, but, thankfully, you have the excellent Marine pub just round the back of the hotel. Highly recommend.

"Good stay but improvements needed"

4
User 25/07/2020

We stayed for a few nights in a deluxe king room as we wanted a sea view because we were visiting for a quiet break away. Check-in was easy and it is £1 a day for a parking permit with plenty of parking right outside at all times of the day/night which i thought was great (compared to other hotels in other seaside towns). The room itself was lovely, although would expect a slightly bigger room for the price but it had a fridge which was ideal and a jacuzzi bath and also a changing/dressing room area. The bed only had 2 thing pillows on it which i thought was poor considering this bed was king size. We asked for more and it took a while but they did bring some (they were uncomfortable pillows in my opinion but each to their own) There was also only 1 big towel in the room so we asked for another and they questioned this as if we were lying about it? Room was generally tidy although the bedside tables/lamp etc seemed quite dusty. I am not sure if perhaps the room hadn't been stayed in for a while and they forgot to dust. Very limited (and expensive!!) menu, although limited due to covid-19 which is fair enough. We did not like anything on the menu so opted to order each night. We did have breakfast on our last day and no complaints as it was great! Slightly pricey but it is still order as much as you like as if it was a buffet. Room service is advertised but they seem to not state on the website or very much around the hotel that it is a £3.50 charge per time you order anything to your room (food/drinks) I personally feel like this is a lot of money, especially considering how quiet the hotel seems at the moment. And yet service is still very slow. They ask that you contact them on WhatsApp but yet they hardly check this or reply and then most of the time call your room anyway so I suggest they improve that or don't tell guests that they prefer WhatsApp communication. Overall it was a very comfortable stay and we did go away feeling relaxed. There are definitely improvements that need to be made as above but only minor. I would stay again if I were to visit Eastbourne again as it seems to be the nicer hotel in the area and we definitely enjoyed the sea view and being able to open the window for some fresh sea air.

"Exceptional break"

5
Anthony S, Surrey, United Kingdom 24/07/2020

Don't hesitate to book a break at this fantastic, enjoyable and totally safe Hotel, they have superbly managed the return to re- opening following the recent lock down. My wife and I returned to the York House for a short break in July and we were so amazed at how seamless the transition has been to the new guidelines - so much so that the staff and facilities are all geared towards making our stay as enjoyable and normal as possible and they really did do this so effortlessly. (even though we are sure so much preparation and hard work went on in the background to achieve this). Our stay began with a friendly greeting and a wonderful smile from the concierge and everything from there on got better and better. Breakfast in the dining room was a real highlight, great food, brilliant table service which set us up for the day in beautiful Eastbourne. We are so glad the York House is open again and wish all the team the very best for the future. We look forward to coming back again very soon. Anthony and Lesley.

"There are better and cheaper options out there."

3
Snowmentears, Brighton, United Kingdom 20/07/2020

Hotel is an excellent location, so close to the sea side, local pubs and shops. If you are into fish and chips I would suggest - Dolphin Fish Bar & Restaurant. Right next to it there is a lovely Thai place - Seeracha restaurant, with plenty of vegetarian options. Also on the same street there is Sainsbury's if you are not in the mood for takeaway. Hotel was very kind to provide us with cutlery as we did had takeaway in our room. If you happen to stay in the hotel on a very sunny summer day do check out the ice ream parlor - Italian Ice Cream Fusciardi's they have so many ice cream flavors and their ice-cream shakes are really good too! If you are looking for a pint and dinner - Crown & Anchor, they have a lot of vegetarian and vegan options including beyond meat burger. Their onion rings and chips are on of the best we have had. Parking is off-street parking and you do have to 2 pounds per 2 days. Honestly, I am not sure if one night option is available. Our standard double room was quite small, but did have all the necessary amenities, plus it has a fan in the room if you were to get too hot. If you need iron and ironing board you do have to request it, it has some burn marks, but they don't transfer onto your white clothes. Your bed has only 2 pillows, but there is an option to request more. Bathrooms are not as advertised online. But they still look nice. Out room came with a bathtub, so you can choose to have a bath or a shower. The fan in the bathroom isn't very strong. Toilet takes a while to refill after flushing, so keep that in mind. Shower has good water pressure. We were provided soap, shower gel and shampoo. Breakfast is between 7:30 and 9:30, do keep in mind that the time of breakfast depends on how late or early you can book it, we would have liked to have it 9:30 every day, but on day 1 it was booked, so we had breakfast at 8:15 as latest. On day 2 we were very lucky to have it at 9:30. There are QR codes in place for you to order, but they don't work, so regular menu it is. Staff are very attentive and seated us very quickly. There were no issues of getting top ups for drinks or order additional items. I would suggest to avoid pastries as the ones on the menu weren't available and the ones I received were stale. Full English in both vegetarian and meat options were really good and I do recommend them. But stay away from the vegetarian bacon. If you happen not to book thru a voucher, breakfast can be quite pricey.

"Birthday weekend "

4
janmilner, Lancing, United Kingdom 20/07/2020

We have stayed here on three previous occasions and have always been impressed with the staff . Our four poster room (124 ) was large with impressive views to the sea . Breakfast brilliant with a great vegan option for two of our party. On the Saturday night 5 of us decided to try the onsite restaurant. We had the first booking at 630 as we had our young granddaughter with us . No child menu so she opted for a gammon egg and chips . Well the gammon resembled burnt shoe leather . Even the waiter said it was bad . Returned it to be replaced with a much smaller meal all round . My linguine was tasty but the rest of the group were highly dissatisfied. My husband refused to pay the gratuity. This bad experience will not put us off returning but we will not eat an evening meal there again . Overall a great stay

"Great break"

5
apvu03, Woking, United Kingdom 19/07/2020

We have stayed at this hotel a number of times and it never disappoints, despite the covid trials. It's a shame about the pool being closed and not being able to have a buffet breakfast. We will return.

"Slightly dissapointed"

3
juliemama, Romford, United Kingdom 17/07/2020

We came to Eastbourne to celebrate our 25th Wedding Anniversary. Having stayed at other Best Western Hotels we were expecting a lilttle more grandeur than they have at York House. The room we was allocated was slightly below par and would have liked to have had a sea view. Maybe this should be an option offered when making the booking? Our over mirror bathroom light was not working, the shower was very weak and we did not have enough towels. The staff were very helpful and provided new towels and also pillows as only one pillow on the bed for each of us. Due the current Covid-19 situation the dinner menu was very minimal and quite disappointing and we only ate there one night because we were using a pre paid voucher which was a gift from our children. The hotel had very good sineage regarding hand sanitising and social distancing and all serving staff wore gloves and masks. We would definately stay there again but would make a request for a sea view next time.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Juliemama, Thank you for reviewing your recent experiences with us here at the Best Western York House Hotel Eastbourne. It was very positive to read that you noted the hotels COVID safety measures as this is something we have worked incredibly hard on both prior to re-opening and on-going to make sure the environment is not only safe but comfortable. We have removed a lot of furniture to ensure we are complying with the government guidance which is probably why maybe you thought some areas were lacking something. Likewise I appreciate your candid comments relating to the Dinner menu; when we opened initially this was with a more streamlined menu however this is something we are constantly re-evaluating; it is positive to read our valued guests like yourself are choosing to dine in and because of this we have already expanded this further and will look to increase again to ensure our guests get more choice. Apologies that we didn't offer an upgrade option during the booking process on this occasion - this is normally done as standard especially in regards to Sea view upgrades. Admittedly we are not perfect, although we do strive for perfection this area has been discussed with the reception manager. On a side note if you have any questions or queries during your stay please do feel free to communicate with the team - our Reception team & Duty Managers especially could have assisted in transferring you to a alternative room for example (subject to availability). They do love the opportunity resolve queries and make our guests happy. Currently also we have WhatsApp messenger service available if guests didn't feel like picking up the phone. The team and I look forward to welcoming you back in the future. Kind regards,

"Nice for a short break in Eastbourne"

4
lac123xyz, Sheffield, United Kingdom 16/07/2020

This hotel is in an excellent promenade location. We had a sea-view room with a lovely view, During Covid the hotel had been very well-prepared to maximise safety. Car parking is especially convenient - the hotel issues a permit (£1) that enables you to park anywhere along the promenade for 24 hours. Fantastic breakfast !

"Nice but not clean."

3
User 15/07/2020

Lovely rooms. Staff were not that helpful when asked for extra pillow reception tutted. Had a spa bath and couldn't use as thick black lumps (Bacteria) coming out of the jets every time turned on. I must have run bath 5 times and left them running to try and clear but even then thick black lumps. Bath jets were turned off reception told me how to turn them on and didn't want to come to room to do it. Food was ok but rather pricey for what you get. I was surprised had to leave £50 room deposit when signed in but no choice if you want to stay. Other than that lovely place good location website says free parking but you have to pay £2 a night but no big deal. Bed was reasonably comfortable.

"Bitter sweet stay."

4
Jackie L, Longfield, United Kingdom 23/03/2020

My partner and I stayed at York House on Saturday the 21st of March - we had booked about a month in advance. As this was the day after bars, restaurants and leisure centres were ordered to close by the Government, we were in two minds as to whether we should still go. We were glad we did. We thought, if nothing else, we'd have a pleasant (hopefully uplifting) walk along the beach/cliffs - and we did. For obvious reasons there were very few guests besides ourselves at the hotel but the staff (despite their own,inevitable, anxieties about the growing crisis) went out of their way to be pleasant and friendly and made us very welcome. The room was spotlessly clean and very comfortable; the food was tasty and the service was excellent - although we did feel a bit sad and guilty, looking out at the deserted promenade while eating and drinking that evening. Some of the decor in the hotel might be three star but the rest of our experience was much higher. The manager (or assistant manager?) was very efficient and friendly. As we were checking out he asked us if we'd enjoyed our stay and we said we had and hoped to return when things were, hopefully, back to 'normal'. He said 'Yes, you must come and see us at our 'best''. Like most people in the country, we don't know whether we'll even be allowed to walk to the park in the coming weeks/months, but when we are able to travel freely again, we'll definitely return to the York House.

"Anniversary break"

4
cazza18, London, United Kingdom 18/03/2020

Stayed here for 1 night Monday 16th march for our anniversary break. Was upgraded to sea view room free of charge ... staff very friendly hotel swimming pool was lovely and warm ..free aswell .. had the evening meal which was excellent and breakfast lovely and lots of choice ... defiantly will be back

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Cazza18, Thank you for reviewing your recent experiences with us here at the Best Western York House Hotel Eastbourne. Delighted you enjoyed your stay with us and made use of all our facilities. It is great to read you will definitely be back; the team and l look forward to serving you again in the future. Kind regards, Stuart Anderson

"Family Holliday"

5
User 16/03/2020

We had great time. Amazing view from room 104. Staff very nice and friendly.Nice English breakfast and lovely pancake. Only ones we have to wait 2hours for extra tea and coffee. Definitely recommend. We will be happy come back in few months

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear M8259GlMartinn, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us in room 104, that is one of our Superior Double rooms, they all are large rooms with King size bed and stunning seaviews, well worth the little supplement we charge from a standard double room. It's also great to read you enjoyed our Breakfast offering in our Verandah Restaurant, the pancakes are definitely a great alternative if people don't fancy a Full English. Thank you also for the kind words to the team which you always found kind and friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great stay"

5
422paulaw, Ashford, United Kingdom 01/03/2020

Great location. GREAT STAFF, especially the night receptionist Alec whose was super accommodating during the early hours. If you want value for money and 24 service this is the place! Will definitely be taking the dogs next time as they will accommodate those too!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 422paulaw, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us and found the room good value for money, we are indeed a pet friendly Hotel so feel free to bring your four legged friends along on your next visit. Thank you also for the kind words to the Team specially Alec our Night Porter, I will pass these comments over which I'm sure they will appreciate. Kind regards, William

"Good Hotel with Super Sea Views"

4
User 29/02/2020

We stayed here to view the Eastbourne Airborne Airshow. Spent the night before in a comfortable room and then had a marvellous lunch and afternoon tea in the restaurant. Definitely worth a stay on your next Eastbourne visit.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Richard B, Thank you for reviewing your experience with us here at the Best Western York House Hotel. I'm delighted to read that you had a great stay in one of our rooms and then enjoyed spending your day with us watching the Airshow and our Luncheon and Cream Tea offering, thank you for the great feedback and we do hope to see you again in the near future. Kind regards, William

"Shhhh, it's a gem,"

5
nicclimp, Windsor and Maidenhead, United Kingdom 25/02/2020

Lovely quiet hotel, just the right distance from town. Room didn't disappoint, very clean with a large TV, dressing area and super bathroomThe breakfast was excellent and the staff went the extra distance to be helpful and accommodating. The swimming pool was an extra bonus especially as the weather during our stay was wet and windy.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Nicclimp, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us finding the room nicely furbish and with all the comforts. It's also nice to read you managed to spend some time in our indoor heated swimming pool, as I mentioned before in my opinion it's the right size for a nice relaxing swim, no matter the weather outside. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Birthday break"

4
janmilner, Lancing, United Kingdom 25/02/2020

This was the second time we have been here and again it did not disappoint. Our room this time was 194 overlooking the seafront. A large room with separate dressing area , huge shower and jacuzzi type bath . Staff very informative and helpful . Dinner in restaurant was good . Breakfast choices are excellent with poached eggs available on request , my only gripe is the toaster , it is so slow that breakfast can be eaten before the toast is done . Several people just leaving their toast and walking off . This was a problem the first time we were there as well . A simple problem to resolve. Pool good although a little tired in areas . Overall another lovely stay and we will be back .

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Janmilner, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had another enjoyable stay with us, room 194 is one of our Four Poster Deluxe Rooms, we only have three of this type of rooms but they are all very spacious, Jacuzzi bath, their own little espresso machine and of course stunning seaviews, these rooms in my opinion are definitely the best in the Hotel and well worth the upgrade. I'm glad you also enjoyed our food offering at both dinner and breakfast in our Verandah restaurant, apologies about the delay with the toast, we actually have a conveyor toaster now which unfortunately broke down on the weekend morning so had to go back to the old ones which are indeed a bit on the slow side. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Seafront hotel"

5
pstewart55, London, United Kingdom 25/02/2020

I chose this hotel because I'd stayed there previously, and wanted to stay there again. I did try another hotel nearby, but was not so satisfied with the breakfast. I like to get up early and exercise along the seafront walkway and this hotel is very convenient for this. My room was more spacious on the second visit and very good value. En-suite facility good size and clean.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Pstewart55, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had yet again another great stay with us, this is what we aim for, happy returning customers and it's great to read reviews such as this one. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"ticks all the boxes"

5
LondonAmandaB, London 24/02/2020

Stayed Sunday night for my partners birthday. This was booked as a surprise. It didn't disappoint. spacious clean seaview room. plenty of information literature in the room. Clean..ample size indoor swimming pool ideal for a pre dinner swim. Attentive polite staff and one of the best hotel breakfasts I've had.Good produce, fresh, ample choice but not forgoing quality. Great location on seafront within walking distance of shops. We will be returning.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear LondonAmandaB, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that the surprise for your partners birthday went well and you enjoyed your stay with us on Sunday evening in one of our seaview rooms, these are as you mention all very spacious and in my opinion well worth the little supplement we charge for to upgrade. It's also great you had time to enjoy our heated indoor swimming pool, we always keep it at around 30 degrees so no matter the weather outside it's always ready for a nice relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent stay"

4
User 23/02/2020

We stayed in room # 103 which is very convenient to the swimming pool and dining room with only a few stairs to navigate. The breakfast was very extensive and varied. The staff very amenable and friendly. The location on the seafront was spot on and even though the parking is a bit of a lottery, the one pound parking permit per night was much appreciated.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Pioneer298321, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had an excellent stay with us in room 103, one of our standard room and found our breakfast offering to your liking, as mentioned before we do offer a big variety of continental and hot options for our breakfast offering. Thank you also for the kind words to the Team which you found always friendly, I will pass these comments over as I always do and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great Weekend Break"

4
macksennett, Hertfordshire 12/02/2020

We decided to have a last minute weekend break at the seaside and decided on Eastbourne. Looking up on line we saw this Hotel and decided it was suitable for our needs. Having spent a few hours in Hastings we checked into our Hotel around 3pm. Our initial view was that its location was excellent, Reception, foyer and restaurant all looked very presentable, but the cream on the cake was the parking surprise. Having parked outside on a pay and display space the Hotel offered a special parking ticket for £1, which enabled to park on the promenade road until 11am the following day! When we checked into our room (large family room with a sea view) we were very pleased. Comfortable bed, coffee and tea making facilities, clean, lovely towels and bathroom. Having dropped our bags we then went out to explore Eastbourne. On our return I took a swim and was again very pleased. Comments I had read complained of no sauna or hot tub but I found I found the pool to be very pleasant at a temperature of 27 degrees. One could swim or simply sit On he steps as if in a hot tub. We found the restaurant excellent with excellent food and service, so no complaints here. After an excellent sleep we had our breakfast in the restaurant and again we're not disappointed. An excellent selection, buffet style, and again no complaints. All in all we were so pleased with the service and value for money at this Hotel, we would have no hesitation staying here again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MackSennett, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a great weekend with us in one of our family room, these are indeed all spacious and all our family room are seaview room which is a great multiplier. I'm also glad you enjoyed our food offering in our Verandah Restaurant for both Dinner and Breakfast, we do try to source as many products as locally as possible and I'm glad you where also well looked after by our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice hotel with sea view"

4
User 11/02/2020

Stayed three nights in February. Our rooms were good with sea views. Pool was warm and good for adults and small baby. Food was pleasant and staff helpful and welcoming. Easy walk from railway station and town centre.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear DavidHbike, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you and the rest of your party enjoyed your stay with us finding, from the seaview rooms to the food served in our Verandah Restaurant. It's also great to read that you enjoyed some relaxing time in our indoor heated swimming pool, we always keep it at around 30 degrees so no matter the weather outside customers can enjoy a nice warm swim. Thank you also for the kind words to the Team which you found always pleasant, helpful and welcoming, I will pass these comments over which I'm sure they will appreciate. Kind regards, William

"1 night stay"

4
stevestr0ng, Carlisle, United Kingdom 05/02/2020

Excellent overall experience, great location (seafront). Easy parking on seafront with permit provided by hotel. Seaview room was fantastic. Portion size of meal (fish and chips) in bar area was disappointing.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Stevestr0ng, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had an excellent experience with us and specially enjoyed one of our seaview rooms, these are larger than standard double room and in my opinion well worth the little supplement that we charge for to guarantee them. Apologies if your meal in the bar was a bit disappointing, I've passed the feedback to our Head Chef so that it can be act on. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"How it should be"

5
User 03/02/2020

Just returned from a short two day stay. Got to say my colleagues and I were really amazed with the whole experience. Super friendly, attentive great natured staff. Really clean hotel with a superb breakfast and service. I will return .

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Lee E, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastboure. I'm glad to read that you and your colleagues had a great two night experience with us founding the hotel clean and great breakfast. Thank you also for the kind words to the Team which you have always found friendly and attentive, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward to welcome you again in the near future. Kind regards, William

"Afternoon tea "

5
Jayne0511, Eastbourne, United Kingdom 28/01/2020

Lovely afternoon tea served by a very nice lady. Great value nice coffee and tea too. Voucher purchased from groupon outstanding value for 2 people. Quiet room overlooking the seafront . Was parking outside hotel but have to pay

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jayne0511, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm glad to read that you found our afternoon tea offering to your liking and good value for money. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good value for money"

5
Andy S, Ipswich, United Kingdom 27/01/2020

Polite staff, convenient position , good food and variety of drinks, swimming pool if required, from my experience some rooms better than others, don't be afraid to ask for an upgrade, often works! Overall a nice hotel

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Andy S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had an enjoyable stay with us and found all the aspect of you stay comfortable, from our food offering to our indoor heated swimming pool. We do upgrade rooms whenever possible but of course the only way to guarantee one is to request this upon booking and secure it with the little surcharge we ask for it. Thank you also for the kind words to the Team which you have found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"New year stay "

4
michaelhX3865BG, Aylesford, United Kingdom 14/01/2020

Stayed for 4 nights from the 9th of January in a deluxe room,which having stayed in the hotel a few times now these are definitely the best rooms. All the staff we came into contact with were great and nothing was too much of a problem. We would not hesitate to recommend this hotel,and send our thanks to everyone for making our stay lovely and look forward to returning again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MichaelhX3865BG, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your four night stay with us in one of our deluxe four poster bedroom, this are indeed the best room in the Hotel and all come with Jacuzzi bath, four poster bed, your own espresso machine and of course they all are seaview rooms, so in my opinion well worth the supplement we charge for. Thank you also for the kind words to the Team which you found always ready to help. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent"

5
denise l, Heathfield, United Kingdom 12/01/2020

We visited the York House hotel for afternoon tea on a Groupon deal. Excellent deal of £15 for 2 for afternoon tea. There were 7 adults and 6 children and we had the room to ourselves which was great. Loads of food - sandwiches, cakes and scones with jam and clotted cream and they catered for a gluten-free guest. Pots of tea and apple juice for the children. We couldn't eat it all and the waitress bagged it up for us. Excellent waitress who needs to be congratulated. We would recommend visiting the hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Denise I, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you and your party enjoyed our afternoon tea offering, finding the offer good value for money and the food to your liking. I'm also glad to read that you were well looked after by Teresa in the Bar, I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Happy New Year"

5
jan5381, Waltham Abbey, United Kingdom 05/01/2020

Excellent New Year experience. Spent an excellent break with family age ranging from 93 - 15. Really good holiday. The staff made every effort to make it a pleasurable experience. Entertainment and food were exceptional.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jan5381, Thank you for taking the time and reviewing your recent stay here with us at the Best Western York House Hotel in Eastbourne. It's great to read you and your family had a great New Year with us, enjoying our entertainment and food offering. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Christmas break."

4
davidbutler2016, Southampton, United Kingdom 04/01/2020

This hotel was brilliant for Christmas they could not have done any more for us food was good buffet was good but a bit hectic entertainment was excellent no complaints at all would stay again anytime great hotel for Christmas

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Davidbutler2016, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had a great Christmas stay with us here in Eastbourne and enjoyed the food and entertainment. The Team and i all look forward on welcoming you again in the near future. Kind regards, William

"Deluxe King Room"

4
MargretPeterson, Heathfield, United Kingdom 03/01/2020

Me and my boyfriend stayed here New Year's Eve and had a wonderful stay staff were very welcoming and the hotel had a nice atmosphere to it. Our room was lovely and clean and the bed was extremely comfortable the shower was lovely, no issues with the room what so ever. My only small criticism was that the floor boards outside our room were very creaky so when people were moving about during the night and in the morning it did wake us a few times. However overall a lovely stay for a very reasonable price will most certainly be back.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MargretPeterson, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you and your boyfriend enjoyed your stay with us in over New Year's Eve, found the room to your liking and were well look after by the Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Enjoy York House Hotel"

5
2015travelhappyjm, Brighton, United Kingdom 29/12/2019

Stayed again for one night but this time took family. We had 3 rooms all clean and lovely. Good to see the same faces, always happy to welcome you. Had a perfect breakfast with staff willing to chat, clear tables and help with anything. Swimming pool was such a nice relaxing time which the children really enjoye What can I say differently about this hotel. Don't change, keep doing what you are doing. Thankyou for another great stay.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 2015travelhappyjm, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad to read you and your family had a great stay with us, that is what we aim for, happy returning customers. It's great to read you enjoyed our breakfast offering and had some relaxing swims in our indoor heated swimming pool. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Jeanne"

5
User 17/12/2019

This is our 4/5 stay in this hotel. We had an executive room overlooking the sea front. Huge room warm comfortable and very clean. The bathroom is quite small but perfectly ok. Clean and lovely white fluffy towels. Love staying here as always made welcome. Staff professional helpful and friendly. Our breakfast was cooked fresh when we ordered and was excellent. Always enjoy our stay and will return. Thank you to all the staff.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jeanne, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had yet another great stay with us in one of our Executive Rooms, these are all bigger than standard double, with King size bed and of course stunning view, well worth the supplement charge in my opinion. I'm also glad you enjoyed our Breakfast offering with us finding it excellent. Thank you also for the kind words to the Team which you found always professional and friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best Western Eastbourne."

3
carper300c76, Salisbury, United Kingdom 16/12/2019

Eastbourne weekend stay. Very run down town. Hotel could do with a bit of a tlc inside and out. (BUT IS A VERY OLD HOTEL) staff very pleasant helpful....if I was to stay again I don't think I could do anymore than a couple of nights....

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear carper300c76, Thanks for taking the time to review your recent experiences with us at the Best Western York House Hotel Eastbourne. Very nice to read you found the team pleasant and helpful. Eastbourne is a town like many which requires improvement but in my view is on the up - just as an example it has recently extended the Beacon Centre and added some more quality shops/outlets. There are a number of projects in progress and or in the pipeline too which are exciting for the town. The hotel is a Victorian building so you are right to point out there is some age to it. There is certainly a lot of charm and it has character; our current owners and previous owners have invested in maintaining the hotel to a good standard and the remaining area's which require further investment are some public area's and corridors which we are aware of. The team and I do hope we have the opportunity to welcome you back in the future. Kind regards, Stuart Anderson

"Weekend away"

5
Susan C, Norwich, England, United Kingdom 09/12/2019

Pleasant staff. Lovely quiet room with sea view . Not far to walk to town or the pier. Plenty of places around to eat .Very nice breakfast with good sevice. Check in and out very quick but to be fair the hotel was not busy. There was a large Christmas party on the Saturday evening but we were not disturbed at all.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Susan C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with in one of our seaview rooms and found our breakfast offering to your liking and where well looked after by our breakfast team. We do indeed host Christmas party's during these weekends but our Reception Team does try their best to allocate rooms so that guest which are not attending the function are not affected by it. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Friendly hotel"

5
User 05/12/2019

Enjoyed a 2 night stay at this hotel. Asked to be moved to a room with a sea view, the staff were very helpful and found a lovely room for us. The hotel has a small indoor pool which we used before Sunday's breakfast. Really most enjoyable stay. We will be returning.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Cliff H, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel in Eastbourne. It's great to read you had a pleasant two night stay with us and found the room to your liking. I'm also glad you enjoyed our indoor heated swimming pool which in my opinion is the right size for a nice relaxing swim, we do keep it always at around 30 degrees so no matter the weather outside it's always nice and warm. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very comfortable, good value, large rooms, lovely staff"

4
User 27/11/2019

I've stayed at the York House several times and will stay again - the rooms are spacious and comfortable, the staff welcoming and helpful, and it does good food and fine breakfasts, and the prices are good value. On top of that, it's right on the seafront, and sitting on the balcony on a fine evening sipping wine and watching the sea lap round the beach and pier is really pleasant.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Onenighstays, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that on your return visit you had another enjoyable stay with us, found the Hotel good value for money and enjoyed our food offering in our Verandah Restaurant for both dinner and breakfast. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very comfortable stay"

5
User 27/11/2019

I stayed here last weekend as I was visiting relatives in Bexhill. The staff are very welcoming and friendly. The seaview room was spacious and the large bed very comfortable. (A minor point is that the room was located in the middle of 3 corridor doors and at times we were disturbed by other guests.) Breakfast was excellent with plenty of choice - I was particularly taken with the juice from a local farm (instead of the usual mass produced kind), and the sausages contained proper meat! Parking on the Saturday was a little difficult as there is no car park. The hotel provided a parking voucher for only £1 which saved us feeding the seafront meters. Would stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Cabwoman1, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review and I'm glad you enjoyed your stay in one of our seaview rooms, these are bigger than standard ones and well worth the little supplement we charge for in my opinion. It's also great to read that you enjoyed our breakfast offering, as you mentioned we do try to source fresh and local products as much as we can and I'm glad you enjoyed our vast choice of continental and full English selection. Thank you also for the kind words to the Team, I will pass them over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"My stay"

5
Mark H, Borehamwood, United Kingdom 18/11/2019

The stay was very good starff excellent rooms nice location great views food very nice pity pool wasn't open and would recermend hotel bar very cosy lounge very nice and spacious even in bad weather there's plenty to do and all close

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Mark H, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you had an enjoyable stay with us, apologies about the swimming pool closure, our yearly maintenance did take a bit longer than usual due to unforeseen circumstances. Thank you for the kind words to the team, specially to our team in the bar, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards William

"Lovely seaside stay"

4
GemmaY79, Farnborough, United Kingdom 12/11/2019

The hotel is perfectly located for beach walks, which we took advantage of. The hotel staff were lovely and welcoming, especially the receptionist Montse. The room was ok. Disappointed at dinner as I had ordered a bottle of red wine and really fancied the cheese board to go with it, only to be told that the chef didn't have any cheese!! Breakfast was fine. Would stay again if in the area.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear GemmaY79, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a nice stay with us and thank you for the kind words to the Team, especially Montse at Reception, I will pass these comments over which I'm sure she will appreciate. Apologies about the inconvenience at Dinner, I've passed the feedback over to our Kitchen Team to ensure it doesn't happen again. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely stay!"

5
victoria310111, London, United Kingdom 11/11/2019

Came back from this hotel yesterday. It was a lovely weekend away. The hotel was exactly what we was after and the room was better then we expected couldn't fault it! The staff are very friendly and helpful nothing was too much trouble. Breakfast was also very nice! I would definitely recommend this hotel and I would stay again!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Victoria310111, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a lovely weekend away, enjoyed our Breakfast offering and that the room exceeded your expectations. Thank you also for the kind words to the Team which you found always helpful and friendly, I will pass these comments as I always do and I'm sure they will be appreciated. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A lovely surprise "

4
Julie B, Derby, United Kingdom 06/11/2019

Booked in by work and was not expecting much. Lovely surprise of spacious room with sea view Situtated near lift and stairs so some noise from other guests but this was minimal Restuarant food was a little expensive but the quality was good. Breakfast cooked to order as quite and was excellent. Staff were all helpful and very friendly Discretionary charge added to bill in restaurant so doesn't appear that discretionary but staff will remove this if u ask

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Julie B, Thank you for taking the time and reviewing your recent stay with us here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our seaview rooms and found the food both at Dinner and Breakfast to your liking. Thank you also to the kind words to the Team which you found helpful and friendly at all times, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Never had a better Hotel in the uk"

5
Bettynolte, Dusseldorf, Germany 04/11/2019

The Hotel is in really good shape,very good modernised. The location is very good and the view absolutly gorgeous,the rooms are spacious but cosy. They are very dog friendly and the straff is exeptionelly good. We will defnetly come back.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bettynolte, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had an enjoyable stay with us, founding the room spacious and with all comforts. Thank you also for the kind words to the Team which you found exceptionally good. The Team and I all look forwards on welcoming you again in the near future. Kind regards, William

"3 night stay"

5
User 04/11/2019

3 night stay with my husband fast check in very friendly staff at reception. Beautiful room it's was a suite we had a massive room king size bed kitchenette and a lovely walk in shower beautiful view of the Sea and beach we had breakfast all you can eat buffet. Lots of fruit and yoghurt cereal and cooked breakfast. Not far from the peir or town and parking very good. Room very clean cleaned every day. We was on the 3rd floor they have 2 lifts over all I give them 10vout of 10

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Diane P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your three night break with us and found the room to your liking, the room you stayed in is one of our Studio rooms, they all come with a fully functioning kitchenette and of course stunning seaviews which its a great feature. It's also great to read you enjoyed our breakfast offering, we do try to source as many products as locally as possible and it's great to read reviews such as this one. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Business Stay"

4
Paul E, Northampton, England, United Kingdom 04/11/2019

The room I stayed in was very quiet. The hotel is a little old fashioned and quirky, but in good order. The breakfasts were very good. It is right on the seafront. Parking isn't easy here, but I managed to find one each day.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Paul E, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us. I'm also glad you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display. Thank you also for the kind words to the Team which you found always friendly and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Eastbourne short stay"

5
kevinshaw28, Durham, United Kingdom 03/11/2019

Excellent value , great position on the sea front and very good restaurant. We booked the four poster bedroom with a sea view , very large and beautiful bathroom , this was a special 2 night break offered by Best Western with a £30 dinner voucher included .

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Kevinshaw28, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you enjoyed your stay with us in one of our Deluxe four poster bedrooms, these are definitely the best room in the Hotel and well worth the supplement we charge for in my opinion. I'm also glad you found our Autumn offer good value for money, it is a very competitive rate and as you mention it also includes a £ 15,00 dinner allowance per person. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"pleasant friendly hotel"

4
russelld49, King's Lynn, United Kingdom 30/10/2019

Old fashioned style seaside hotel. Helpful staff. Lovely large room (and a large bathroom) with a sea view. The evening meal was excellent. The buffet breakfast was average. But all in all well worth a visit. Good value too.

"Friendly Staff Great Location"

5
I-Died-In-Hell, Eastbourne, United Kingdom 25/10/2019

Had my first visit here the other day and I can not praise them them highly enough. I work with people with autism and our residents love using the York for their cold drink visit. The staff were friendly and go out their way to accommodate us. The hotel public areas are clean and spacious and the bar staff great. Sitting outside and watching the world go by with the sea right across the road is wonderful and though I've not stayed here I will be recommending it to friends when they come visit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Andrewcowan, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a pleasant experience in our Verandah Bar, founding the public areas clean and spacious and it's great to read you were well looked after by our Bar Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Fab stay. Great location, unbeatable breakfast"

5
laura H, London, United Kingdom 25/10/2019

Fabulous location. Spacious room and brilliant super king, comfy bed. Staff were so helpful and efficient. Breakfast was unbeatable. Very easy parking, only £1 for 24 hours! Small pool but enjoyable swim. Would definitely recommend without a doubt

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Laura H, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay founding the room spacious and with a very comfortable bed, it's great to read you also enjoyed our breakfast offering, we do try to source as many products as possible locally and it's nice to receive such good feedback. Thank you also for the kind words to the Team which you found always helpful and efficient. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Friendly hotel"

5
D9015ANsuem, St. Neots, United Kingdom 23/10/2019

We arrived at the hotel before check in time and our room was ready.We were really pleased with it -sea view, clean, modern and comfortable. There was also ample storage space although we didn't require much for 2 nights.We had booked Afternoon Tea for when we arrived which was freshly made and plentiful. All the staff were friendly and helpful and the meals we had here (2 breakfasts and an evening meal) were of a good quality with a wide choice of menu. We are very pleased we booked a sea view room as it was great to wake up to hear the waves rolling in but also to find a seagull tapping on our window with his beak! We will most certainly stay here again if we are back in the area and would like to thank the manager and staff for making it a very special weekend for us.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear D9015ANsuem, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with and found the room clean, comfortable and modern, all our seaview rooms are slightly bigger than standard ones and in my opinion well worth the little supplement we charge for. It's also great to read you enjoyed our food offering from the afternoon tea you had on arrival to your breakfasts and evening meal, we do try to source as many products as locally as possible and it's nice to receive such feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good sea front hotel"

4
Edsway, Brentwood, United Kingdom 19/10/2019

We enjoyed our stay at York House. It's sea facing a few minutes walk from the pier, and a short walk from the town. Our room was on the 3rd floor, recently refurbished and equipped with everything we needed (except biscuits). Our first nights sleep was disturbed by someone selfish sod in a neighbouring room shouting but you can't really blame the hotel for that. Breakfast was a good wide choice, with pleasant serving staff. Swimming pool is quite small, but well heated We parked right outside the front door without a problem.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Edsway, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us finding the room nicely furbish and with all the comforts, I do apologise about the noise issue but I'm glad it didn't affect your stay too badly. It's also nice to read you managed to spend some time in our indoor heated swimming pool, it's not huge but in my opinion it's the right size for a nice relaxing swim, no matter the weather outside. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Rooms Refurbished"

4
2_Romantics, South East England, United Kingdom 18/10/2019

We stayed here a few years ago and were pleased to find that the rooms have been significantly improved. The exterior however is looking a little tired and the bar has not changed much. Breakfast was good with a wide choice.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 2_Romantics, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you enjoyed your stay with us and found our breakfast offering to your liking, we do offer Full English and Continental breakfast on a buffet with the added choice of an A La Carte menu for any other items not on display so as you mention there is quite a good choice for our customers. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Boden's trip to the seaside"

5
User 16/10/2019

Great location, very clean and comfortable. Nice breakfast which consisted of a good cold buffet, hot buffet and items to order.Very accommodating with our dog,even brought him a bed and water bowl.lovely heated pool which was a lovely addition. The lady in the bar in the evenings was very nice and friendly. Would definitely stay again

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear SarahB11309, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had an enjoyable stay with us, we are indeed a pet friendly hotel and I'm glad your four legged friend was also well looked after. Thank you for the kind words to the team, specially to Teresa in the bar, I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A family occasion."

4
highlandladysurr2017, Surrey, United Kingdom 15/10/2019

The York House staff were welcoming and helpful. We were given a lovely room overlooking the sea. A comfortable bed, clean well-supplied shower room. Lovely fluffy white towels. Meals were very good. The breakfast was plentiful and varied. All tastes were catered for. We would certainly use the York House Hotel again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Highlandladysurr2017, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. Its great to read you had and enjoyable stay with us, found the room of a good size and to your liking; all our seaview rooms are bigger than standard ones and well worth the little supplement we charge for in my opinion. I'm also glad you found our food offering both at Dinner and Breakfast to your liking, we do try to source as many items as locally as possible and it's great to have this kind of feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Quiet getaway"

4
User 15/10/2019

The staff were very helpful, the room with a sea view that we had was beautiful and falling asleep to the sound of the sea was perfection although the bathroom was quite small, the hotel itself was very clean and absolutely charming, I would recommend the Harry Ramsden restaurant if you want some gorgeous fish and chips, we were only there for 2 nights but we enjoyed every second

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bartlett1976, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read review such as this one, I'm glad you enjoyed your stay with us in one of our seaview rooms, the only way to guarantee one is to pre book them when booking for a small supplement, all our seaview rooms are slightly bigger than standard ones and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the Team which you found always helpful, we do hope to have the chance to welcome you again in the near future. Kind regards, William

"Another lovely visit to this very nice hotel on the seafront"

4
Sue M, Croydon, United Kingdom 15/10/2019

A bit of a walk from the pier, so wouldn't necessarily suit anyone with mobility problems, but we like the location, as it's quieter a bit away from the pier. Lovely clean hotel, well appointed, with comfortable, well-equipped rooms. The staff are all friendly and charming/helpful. Breakfast is buffet-style, but there is no rugby scrum to get it and it is all of a decent temperature and quality, with a good choice of cooked, continental style ham and cheese, pastries and croissants. There is no evening entertainment and the bar is a bit dull and lifeless, but the wonderful Marine pub is only round the corner. We will return again and again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Sue M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you found the Hotel clean and the room to your liking. I'm also glad you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display. Thank you also for the kind words to the Team which you found always friendly and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A room with a view!"

4
Debcarless, Southampton, United Kingdom 09/10/2019

Our stay was on a Friday night, primarily to visit family nearby. We booked online on what I thought was the hotel website. Didn't realise it was not until I received an email from another organisation, when I noticed we were charged nearly £30 above the advertised price for charges. This wasn't the hotels fault but when I told then what happened they were very sorry and offered us a complimentary drink in the bar. They didn't have to do that, so I really appreciated the gesture. The room was lovely, with a wonderful view, though the window was a bit small, and it included a little kitchen. We popped to Waitrose and a few things to make the most of it. Finally, I left something behind and was delighted to find the housekeeping staff had handed it in, and I had the item returned to me for a small, reasonable charge. We didn't have breakfast at the hotel so can't comment on that. We would stay here again, especially if we can get the same room.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Debcarless, Thank you for taking the time to share your recent experiences at the Best Western York House Hotel Eastbourne. Good to read that you enjoyed the view from one of our Executive Studio rooms. It was also nice to speak with you directly on Check In regarding your concerns surrounding your reservations. We do not usually provide complimentary drinks in these situations but as it seems you clearly had some issues whilst booking through a third party we did indeed extend this gesture to you and i'm pleased it was warmly received. As mentioned at the time the best way to book is directly with us either by contacting the hotel directly / visiting our website. We advertise the lowest rates online and are able to match any lower rate advertised else where. There is a dedicated number for this on the Best Western website. The team and I do hope we have another opportunity to welcome you back in the near future. Please feel free to call us direct and the team we will be more than happy to assist you with your next reservation with us. Kind regards, Stuart Anderson

"Spa Day"

3
User 08/10/2019

The hotel looked lovely out outside but was disappointing when entered. The reception staff where friendly and helpful but the building was old and the carpet was too as parts of it was threadbare and it smelt. The room was cold when we entered but we were able to put the radiator on and heat up the room. One of the milk sachets with the complimentary tea/coffee had curdled, so who knows how long that had been there. The room was adequate in size with a big TV. We did not get a room with a sea view as that would cost more and is not worth it because the hotel is on the seafront. There was a swimming pool but we forgot to pack our swim suits so didn't use this. I would not stay there again as this is a hotel that need modernising.

"From the moment we arrived it was so relaxing, couldn't fault any member of staff, got asked if we wanted luggage taken"

5
User 07/10/2019

we arrived it was so relaxing, couldn't fault any member of staff, got asked if we wanted luggage taken To room. Well the view we had was amazing, really can't wait to go back. Totally clean amazing xx

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Q8627AYcolinb, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a great relaxing experience in one of our seaview doubles, and it's great to read you where well look after buy our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"First time stay at this Hotel"

5
X3400FLrobertg, Haywards Heath, United Kingdom 05/10/2019

Impressive looking hotel in a great possition over looking the sea, also close to the shops, pier and amenities. Bedroom was spacious, roomy, well laid out with a good size bed and large onsuite shower room. Reception, restaurant, lounge were great, they even have a swimming pool. We dinned for the evening and breakfast meals, excellent menu choice, food hot, tasty and well presented. All the staff were attentive, polite and welcoming.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear X3400flrobertg, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel in Eastbourne. It's great to read you had a pleasant stay with us and found the room spacious and to your liking, all our seaview rooms are bigger than standard room and well worth the little supplement we charge for in my opinion. I'm also glad you enjoyed our breakfast and dinner offering and were well looked after by our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"One night stay"

3
cbrooker76, Berkshire, United Kingdom 04/10/2019

Hotel was ok , rooms standard double I thought were quite small. Breakfast was ok, only problem I have was that when I checked in they asked for s debit card, but told me no money will be taken from my account, nearly a week later I am waiting for 50.00 to go back into my account which is a holding fee which again I was never told about.Had to make numerous phone calls to hotel and bank to get this sorted.Wont be staying there again, even premier inns dont take any money from your account when they say they wont.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear cbrooker76, Thank you for providing feedback on your recent stay with us. We value all feedback received as it allows us to review and analyse existing processes / procedures in place to ensure we are best placed to continuing improving the guest experience we offer. Pre-authorisations are standard in most hotels in the UK and are widely used as a form of securing a token amount such as £50 to upon up credit facilities on a guest billing account. It is also a way of validating who the guest say's they are. If a guest doesn't wish to provide us with a card for pre-authorisation; we quite happily accept to take a form of valid I.D. There is a misconception that pre-authorisations are a "sale" but it is a "pending" transaction and usually very simple and easy to cancel. The hotel never did take £50 and after we cancelled the pre-authorisation the bank will hold for a short time before it is available which is standard. After reviewing the pre-authorisation I can see that it was cancelled by the hotel on the 2nd of October 2019 at 12:25 and funds should have been available the day after latest. We do apologise for the delay in this case which is very much out of the ordinary as we have a very good procedure in place. Thank you for contacting the hotel direct and I am pleased that we were able to resolve the matter in due course. Again, i'd like to re-iterate that we apologise for any inconvenience caused by the delay and do hope it this doesn't dissuade you from giving us another opportunity to impress. The team hope to be able to welcome you back in the future. Regards, Stuart Anderson

"Friendly and Helpful reception staff"

5
VEDay, Colchester, United Kingdom 03/10/2019

Most of the staff in this hotel were very friendly and helpful especially in the reception and bar. This hotel seemed a little tired but is well located for the pier, shops, reataurants and there is a bus-stop just outside. The hotel does not have its own parking but there seemed to be plenty just outside and the hotel will sell you a much reduced rate, 24hour parking permit. The breakfast buffet was as in most of these hotels and the food was good. We found the dining room waiters to not have a good command of English and at times seemed to be tired and surly when they reluctantly allowed guests to choose their table. The swimming pool was not large or deep but was warm and relaxing. The lounges were adequate but did not feel as welcoming as some others but there were plenty of chairs and dining tables for bar-meals etc.

"Great staff but! "

2
joyandrich, Twickenham, United Kingdom 02/10/2019

The staff were helpful, friendly and courteous but the hotel is tired and really needs updating and renovating. Carpets are threadbare, upholstery is snagged, areas need redecorating etc. The wood work on the windows was rotting and dirty. Some areas e.g. the main stairs were dirty and were not vacuumed in the 3 days we were there. Fire extinguishers were missing on the stairs. Parking can be a challenge but the hotel do give you a voucher for £1 per day. We did have a great view of the sea from our room which made up for other issues. Also the hotel is about 10 mins walk from main interest areas so well placed.

"Good Location"

4
ACB40_11, London, United Kingdom 02/10/2019

Stayed overnight in Eastbourne- great location on the seafront without being crowded Good bar service- didn't use the restaurant for dinner but menu looked good also. Stairs to 2 nd floor were tight in areas - this hotel was originally 5 houses - characteristic of era Staff very welcoming- good breakfast Comfy beds and hot showers Didn't use the pool but decent enough for a swim Would return for short/weekend stays

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear ACB40_11, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us, indeed our hotel is an old Victorian building and was originally 3 big manor houses then converted. It's great to read you found our breakfast offering to your liking and found our Team welcoming and efficient, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Enjoyable return visit to Best Western York House Hotel, Eastbourne, East Sussex UK"

5
User 29/09/2019

In 2017 I treated my family to a holiday at Best Western York House Hotel Eastbourne East Sussex and I wrote an enthusiastic review of that entirely positive experience. I have now returned home from my most recent visit to this hotel in Eastbourne. Again I would like to compliment Stuart Anderson and his staff for a perfectly lovely sojourn at York House Hotel. Damian and his colleagues at Reception were welcoming and efficient. My sea view room was delightful. Breakfast was entirely satisfying each morning. I entertained some friends to dinner one evening. My request for a sea view table was honoured. The young man who served us was attentive and charming. The food was delicious. In addition the Chef treated us to an additional specially prepared salad to compliment our choices. I will return again to York House Hotel. I wish Stuart and his colleagues continued success, health and happiness.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Navigator40712, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that on your return visit you had another enjoyable stay with us in one our seaview rooms, these are bigger than our standard double and well worth the little supplement we charge for in my opinion. It's also great to read that you had a great time in our Verandah Restaurant for both breakfast and dinner and where well looked after by our Team which you found always friendly and helpful, I do pass all the comments over which I'm sure the will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice stay"

4
claire t, Southend-on-Sea, United Kingdom 26/09/2019

Check in was quick. Room was small but we had everything we needed. Very central for amenities. Pool was an added bonus. Didn't have to walk through dining room. There is a door giving access to all rooms. Reception gave us towels to use whenever we asked. The only down side to this hotel is they use plastic cups in the bathroom. Plastic does not need to be used now and we had the same cups in our room for tea and coffee for the 4 nights we were there. They were rinsed by the cleaner. We had to wash was them before using them. Fresh cups daily would have been nice.

"Excellent stay"

5
User 24/09/2019

The room was very spacious and everything worked perfectly. The breakfast was very comprehensive and the staff were helpful and friendly. The bed was very comfortable and the hotel was well situated with a short walk to the town centre and pier. We would definitely stay here again when visiting Eastbourne

"Weekend away"

3
missey_clarkey, London, United Kingdom 22/09/2019

Stayed at this hotel for 2 nights. Our room was modern, clean and well presented. On arrival to reception greeted warmly by staff. Unfortunately was unable to get upgrade room even though it was offered via email if you put a bid in?? Standard room quite compact and overlooking other peoples gardens not so pleasant. Breakfast really nice and served hot and cold buffet on both days. Had dinner 1st night which was also filling. Lovely to have beach right opposite and we got parking outside hotel which was great, plenty parking around the area. Swimming pool looked nice and inviting.

"beautiful view in a good size room"

5
penjalina, Birmingham, United Kingdom 22/09/2019

Very helpful staff and we enjoyed our sea view room. the room was large with a sofa. we were disappointed not to find a fridge as we only drink water. we had a meal in the lounge which was comfortable.

"Quick break"

5
Betty B, Stanmore, United Kingdom 21/09/2019

Excelllent hotel and staff. Nice room very clean. Good breakfast. plenty of choice. Bus stop outside hotel for trips to Bexhill and Hastings and near the pier for Brighton bus and sightseeing bus. .Odd thing was offered a chance to upgrade room Auction but felt it could have been offered free as most people pay what they can afford when booking strange idea.

"Lovely"

5
Surreyhunni, surrey 19/09/2019

We booked two nights in this lovely hotel and this is our 2nd night. We have a fabulous room overlooking the sea. Well worth paying the extra for. My husband has had a swim each day in the very warm indoor pool and had it all to himself. Pool a little on the small side but nice just to relax in for a short while. Lovely fluffy white towels and a really huge comfortable bed. The room is very spacious, well decorated and furnished. We will definitely pay a return visit when we can. You can get a parking permit for £1 a day from reception. We have been lucky enough to get a parking space right opposite our room. Which puts my husbands mind at rest as he was worried he wouldn't be able to get parked. All the staff we have encountered have been friendly, approachable and professional.

"Great hotel"

5
User 15/09/2019

We have just returned from a 2 night break at the York House Hotel. We had a lovely time and could not fault the hotel or staff. We had a very large sea view room on the 3rd floor. It had a great bathroom with a walk in shower. Just inside our room was a little staircase which was a bit of a surprise, we were amazed to find a little kitchen at the bottom of the stairs, complete with fridge and microwave. The breakfast was brillent one of the best We have had for a long time. We parked in a side street just around the corner from the hotel, which was not a problem. It was a bit of a walk into the centre of Eastbourne, but was lovely walking along the front.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Petemsmith, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your two night break with us and found the room to your liking, the room you stayed in is one of our Studio rooms, they all come with a fully functioning kitchenette and of course stunning seaviews which its a great feature. It's also great to read you enjoyed our breakfast offering, we do try to source as many products as locally as possible and it's great to read reviews such as this one. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"trip away with my nan"

4
lloydgreen4, London, United Kingdom 15/09/2019

My nan and i stayed her fortnight ago for 3 nights. All the disabled rooms were taken so we just had a normal twin room but when my nan used the toilet she struggled,we hadn't been in our room long before they called up to check everything was ok so we said about our problem and within minutes a man came up with a toilet seat with handles which was fantastic! All the staff in the hotel were so helpful and friendly. The lady behind the bar worked so hard and seemed to be there all hours of the day. The breakfast was lovely and again the staff were great! i had the biggest omelette ever! we also had a meal in the evening which was great. This hotel is definitely more a 4 star than 3.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Lloydgreen4, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you and your Grandmother enjoyed your stay with us and found the room to your liking, we do try to give a "courtesy call" to all our guest after arrival to check if everything is fine and if they need anything else and I'm glad we could help on this occasion. Thank you also for the kind words to the Team which you found always helpful and friendly, specially Teresa in the bar, she is indeed a great asset to the Team and I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you and your nan again in the near future. Kind regards, William

"Last minute break"

3
User 14/09/2019

Staff were friendly and the room was clean.parking permit was available for £1 which was handy and there were plenty of parking available. We didn't use the pool but it looked clean and was heated. Bar was reasonably priced .

"Best hotel"

5
bodell910susan, Rhyl, United Kingdom 14/09/2019

My husband an I moved to this hotel after a shearings nightmare at the majestic. Brilliant stay top class from toby an girls on reception to the amazing manager stuart. Most brilliant stay will defo return cant thank or grade them higher.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bodell910susan, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read such a nice review and I'm glad you enjoyed your stay with us, thank you also for the kind words to the Team specially Toby and the girls of the Reception team, I will pass these comments over which I'm sure they will appreciate. The Team and I look forward on welcoming you again in the near future. Kind regards, William

"Very pleasant 2 night stay"

4
User 12/09/2019

Staff friendly and polite, comfortable spacious room, breakfast in a nice location. Hotel right on seafront with wonderful views, parking ideal with a £1 permit from reception. Couldn't ask for anything more thank you

"Last minute break"

4
User 08/09/2019

Needed a break and only booked this the day before arrival, however, it was well worth it. As a rewards member we were up graded which was a welcome surprise. One thing to watch for is the parking which is on the street via a permit picked up at the hotel costing £1, but the area was very busy when we arrived at around 18.00.

"York House Hotel"

4
User 08/09/2019

overall a pleasant stay. Staff were friendly and helpful. Food was plentiful and very nice. our only gripe was we were tucked in a back room and there was a smell of drains. As we were only there for one night we coped with it a d reported it on check out.

"Can't really complain"

5
mattyf198530, Essex, United Kingdom 08/09/2019

Hotel was really clean and tidy staff friendly and polite... Pillows are hard but actually become quite comfortable once you get used to them. Full compliment of hot breakfast although the continental breakfast was a bit vast with either certain products had run out of were not on show and had to be asked for which wasn't a trouble to the staff to provide. Great location along sea front and easy walking distance to town and pier and other local amenities

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Mattyf198530, Thank you for taking the time and revieiwing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you found the Hotel clean and to your liking. I'm also glad you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display and as you said the Team is always happy to provide any other request. Thank you also for the kind words to the Team which you found always friendly and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Highly Recommended"

5
Steve W, Chelmsford, United Kingdom 07/09/2019

On arrival we was greeted by very friendly and helpful reception staff. The reception area was very clean and modern, so the initial impression was very good. On getting to our room we was very suprised by the size of the room, it was very large with a with a fantastic sea view. The whirlpool bath was an added bonus and was used by us a few times during our 6 night stay. We used the restaurant on our first night and once seated was presented with the menus and also a specials board, the food was excellent and we was tempted to eat there more but we did want to try other restaurants in the area during our stay. What I would suggest to the hotel is that they put their daily specials on their restaurant notice board each day, it might actually tempt more people to the restaurant which can only be good for the hotels profits. We also used the indoor pool a couple of times during our stay, it isnt a big pool but it was a nice to have and was a nice way to relax after a long day walking the Downs. I have a cat and dog fur allergy which is more common than a lot of people think, so I was a little worried when I saw a couple of big dogs in the hotel, but I am guessing the hotel owners ensure the floors are regularly hoovered for fur, as I didnt experience any breathing/sneezing problems during my stay. I would certainly recommend this hotel, everything, bar, front desk, room, food was excellent, we had a fantastic stay, thank you to you all.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Steve W, Thank you for taking the time and revieiwing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had and enjoyable stay with, found the room of a good size and to your liking, all our seaview rooms are bigger than standard ones and well worth the little supplement we charge for in my opinion. It's also great to read you enjoyed your dinner with us, we do provide a various A la carte menu which in my opinion gives a good variety of choices for all palates. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Last minute visit "

5
User 01/09/2019

It was a Comfortable clean room with everything we needed. Great sea view. Excellent reception staff - very helpful and informative. Well stocked bar, and experienced bar staff. Nice balcony to sit out with drinks on a sunny afternoon.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Dave W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your stay with us and found the room clean and to your liking. All our seaview rooms are bigger than our standard room and well worth the little supplement we charge for in my opinion. It's also great to read you found our Team members on Reception and at the bar helpful and experience, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Traditional Hotel with good sea views."

4
User 30/08/2019

Staff as always were friendly,polite,professional and efficient. It is an old hotel so has narrow corridors and stairs, sash windows (no double glazing) and no air con so rooms are hot and stuffy in summer. The rooms are thoughtfully decorated and the exec rooms have nice touches and are bigger and brighter than the standard rooms. Beds are comfortable and the TV and internet are very good. Breakfast can get very busy with coach parties and the layout of food and tables and flow of guests needs to be rethought.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Lindajhearne, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read review such as this one, I'm glad you enjoyed your stay with us in one of our Executive rooms, they all have King size bed and are larger that standard double rooms and come with only a small upgrade from the standard ones so I'm glad you found it good value for money. Thank you also for the kind words to the Team which you found always professional, helpful and friendly, we do hope to have the chance to welcome you again in the near future. Kind regards, William

"Wonderful seaside hotel"

5
User 29/08/2019

My husband and I drove to Eastbourne for our anniversary, we had a lovely room overlooking the beach. The room was bright and airy, the staff were welcoming and friendly. We hope to stay again soon and would recommend this hotel to anyone visiting Eastbourne.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Suzanne J, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us and found the room to your liking, all our Seaview rooms are slightly bigger than standard double rooms and well worth the little supplement we charge for in my opinion. I'm glad you and your husband enjoyed the celebrations of your anniversary here in Eastbourne and the Team and I do look forward on welcoming you again in the near future. Kind regard, William

"Lovely Hotel, very friendly staff especially Alec"

5
ClaireStephenson16, London, United Kingdom 28/08/2019

We stayed at the Best Western York Hotel in Eastbourne for two nights over the Bank Holiday, we had such a lovely break and the hotel is fantastic.As soon as we arrived we were made to feel very welcome the reception staff were extremely helpful and kind. Our room was lovely it was spacious and comfortable with the bathroom having a big walk in shower and we had a beautiful sea front view. The breakfasts are brilliant with a very good selection of choice, you have a buffet breakfast where you can have cooked breakfasts to continental breakfasts with a choice of juices and yogurts. On our last night we had a drink at the bar in the hotel, where we were served by a lovely member of staff called Alec he was so kind and chatty to us. Alec even sat with us on his break as he was looking after the hotel for the night, we had such a lovely conversation with Alec and he really went above and beyond to speak to us that Saturday evening. Alec told us about some lovely places to visit in Eastbourne, and we talked about the different holidays and places that we had visited, we made friends with Alec and he is an Asset to Best Western thank you so much Alec for being so lovely and welcoming to us. We had such a fabulous time that we wanted to stay for longer, we will definitely be staying at the Best Western Hotel York again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear ClaireStephenson16, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us, found the room to your liking and very good value for money, all our Seaview rooms are slightly bigger than standard double rooms and well worth the little supplement we charge for in my opinion. It's great to read you also found our breakfast offering to your liking with a very good selection of choices, we do offer a continental and full English buffet plus an A la Carte menu for any other items not on display so as you mentioned there is plenty of choices for all palates. Thank you also for the kind words to the team, especially reception which you found always helpful and kind and Alec our night porter, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William Kind regard

"Lunch and afternoon cream tea"

3
midtennis8, Lancing, United Kingdom 28/08/2019

We had a fantastically enjoyable day watching the Eastbourne Air Show from the York Hotel' balcony having savoured a gorgeous seafood starter and then fine salad buffet lunch with a tasty selection of cold meats, bread rolls and cheese. The “homemade” coleslaw was superb. The waiter/ waitress service was faultless and it felt very relaxed with a good system in place that catered for a lot of people arriving within minutes of each other. Seating on the balcony was very well presented too. Their coffees at the bar are great value and the bar service was friendly yet very professional. We wandered down to the stalls on the beach returning later for a unexpected scrumptious delightful cream tea which apart from fruit and plain sconesclotted cream and jam which you helped yourself to there was also a Belgian chocolate fountain with strawberries bananas waffles and doughnuts (I had all four) skewered then dipped. We couldn't eat anything else that day as we were nicely stuffed! The whole York Hotel experience made the day so much more enjoyable and it was useful to have a base for the day. We will definitely return next year and are considering having a mini break in Eastbourne during the year as well book this hotel as the quality of service food and amenities are at the level we've become used to. A well oiled team made this trip excellent!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Midtennis8, Thank you for reviewing your experience with us here at the Best Western York House Hotel. I'm glad to read such a nice review and that you enjoyed our luncheon and afternoon tea offering during the Eastbourne Airshow, enjoyed the food offering during the day and found all the Team always polite and helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Always check that the shower works!!"

3
User 27/08/2019

When you have booked a Sea View Superior room, you should check that the shower works( particularly on the hottest Bank Holiday weekend on record). This was not the only thing wrong. The cold tap dribbled constantly, the bathroom basin was cracked and the door to the room could not be locked from the inside. These concerns were reported to reception many times but not sorted out. When I pointed out that a lack of shower meant that I couldn't wash my hair,the response was-"but it looks alright". Needless to say,we left early,to get home and have a decent wash! An apology or a little more concern would have been good. We shall NOT be returning!

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Bonydell, Thank you for sharing your recent feedback on your recent stay with us. It is disappointing to read that we did not meet expectations on this occasion. After investigating your comments in detail it is clear that perhaps there was some miscommunication. There was an issue reported with the shower in the morning after your first night stay - whilst you were out of the room in the daytime maintenance attended along with the duty manager to ensure it was properly operating. It was concluded that the shower was working as normal and no issues. We did not hear further feedback regarding this aspect until the morning upon checkout after the planned 2 night stay. The team are usually very pro-active and strive to resolve any potential issue's quickly and efficiently. We apologise that you still struggled to operate the shower and maybe in future it would be beneficial to let us know if you are still having difficulty with it as we are always happy to help 24 hours a day. When you checked out after your 2 night stay the reception team apologised for any inconvenience caused; therefore I'm wholeheartedly apologetic if you had any other impression than that of concern. As many guests have commented previously the team are fully engaged and strive to ensure each guests leave happy. Whilst we are definitely not perfect we do aim for high standards. Whilst I can see you have stated you will not be returning - I would very much hope that the team and I get another opportunity to impress. Kind regards, Stuart Anderson

"Eastbourne Air Show"

5
Christine W, Surrey, United Kingdom 22/08/2019

Fantastic day. Lunch was such a surprise I thought we were having a bit of bread and cheese No way!! a brilliant spread and so tasty, thick slices of ham ,chicken and fish. Our sort of lunch. The cream tea was just as impressive. I wished we had booked to stay overnight. We shall come back and do the whole thing again next year. The staff were also outstanding.

"Generally good value but not without issues"

3
rachelmB601TA, London, United Kingdom 21/08/2019

Room:- Positives: Though compact, the room was neat and pleasant (it had clearly recently been decorated) and exceptionally clean. The bed was large and comfortable, with an assortment of pillows and sufficiently warm covers for the unseasonal weather. The bathroom was small but clean and recently refurbished with floor-to-ceiling tiles and a good powerful shower. Negatives: There was a step down into the bathroom, which was made more hazardous by a high wooden carpet bar just in front of it. There was a "mind the step" warning on the door but we found that, in the process of avoiding the step, we hit our foot on the wooden bar! We did get the hang of avoiding both after a day or two but felt it could be a problem for less mobile or aware guests, particularly in the night. Tea and coffee provisions were basic, with no biscuits. Breakfast:- Positives: There was a good selection of food, all well prepared/cooked. Tea and coffee were brought very promptly by the waiting staff. Negatives: The dining room got very crowded at peak times and we found we needed to be down for breakfast by 8.00am to avoid the rush. Staff/management style:- Positives: The staff were generally very helpful and polite. We reported a minor issue with our shower to reception on the first day and it was dealt with very promptly. Negatives: A minor, but surprising, point was having to pay the full amount of our stay (including a booking for afternoon tea later in the week) on arrival, when the normal practice with flexible bookings is for payment to be made on checkout. There were clearly staffing issues with housekeeping. On several days we came back at 2.00 or 3.00 pm and found our room had not been serviced. One day we gave up at 4.00pm and made the bed ourselves. A lady from housekeeping did call a bit later to apologise,and offered to do the room, explaining that she had had to service the whole floor on her own. There was one issue that annoyed us particularly, and affected our overall judgment of the hotel. One morning I woke at 5.30 and saw that an A4 sheet of paper had been placed under our door. It was a letter from the duty manager stating that smoke had been smelt in the vicinity of our room and that all rooms in the area would be checked for evidence of smoking and a £200 charge would be made if we were found to be the offenders. There was a sentence at the end apologising if it did not applyto us, but the overall tone of the letter was, we felt, threatening and offensive. It was particularly upsetting to receive it at such an early hour of the morning and we could not get back to sleep after reading it. Neither of us has ever smoked in our lives and not only did we feel we were being accused but we were concerned about the possibility of someone searching through our things looking for evidence of smoking. At 7am we went down and spoke to the duty manager asking him to come up and inspect our room straight away, in our presence, which he did (he simply glanced around the room and ascertained that he couldn't see or smell anything to suggest smoking). We do understand that smoking rules need to be enforced and agree wholeheartedly that anyone breaking them should be dealt with appropriately, but we were appalled by the way the issue was handled. The tone of the letter was totally inappropriate and the action also raised concerns about the efficiency of the fire detection system. If someone had been smoking in a room or a corridor, surely the smoke alarm should have been activated - and, in a modern system, it should be possible to detect exactly where the smoke is coming from. Facilities:- Positives: The swimming pool was a real bonus. It was a good size, clean and warm. We used it most days and it was never crowded - in fact most of the time we were the only ones in it. Overall comments:- On the whole good value for money. The highlight was the swimming pool. The lowlight was the smoking letter.

"A day visit for Airbourne"

5
mleary516, uckfield 21/08/2019

My family and I spent the day using the hotel facilities as part of a package for the air show through groupon. I must say what a pleasant surprise the food was very tasty we started off with a fancy ploughman's there was plenty of it followed by a cream tea and chocolate fountain late afternoon. The staff were very friendly and nothing was too much trouble well done to everyone involved we will certainly be back again next year and hopefully an overnight stay in the next couple of weeks.

"We loved this hotel, great location and staff."

5
MrsBellSussex, Sussex 20/08/2019

We had room 114 which was a spacious family room with a direct sea view and balcony. The room was lovely with a double, single and sofa bed. There was a bed for our dog, bowl and treats, so he was made as welcome as we were. Breakfast was delicious with a choice of hot and cold food from the buffet plus other options on the menu. Room service was excellent, food arrived quickly and hot. All of the staff were friendly, helpful and efficient. The only thing missing was parking which may be a problem when busy, we found street parking on the sea front.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MrsBellSussex, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room to your liking, clean and spacious. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 15,00 £ per Pet per night for the extra cleaning needed to the room but as you mentioned we do provide little things like pet beds, water bowls and some treats for them. It's also great to read you enjoyed our food offering, we do try to source as many products as locally as possible and it's nice to receive such feedback. Thank you also for the comments to the Team which you found always friendly helpful and efficient. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Visit to celebrate birthday"

5
kpdavey, Whitstable, United Kingdom 18/08/2019

We have just returned from a 2 day stay at York House.This was to celebrate a special birthday for my wife and was a surprise to her and I was very ,very pleased & grateful to be given the Deluxe King Four poster bed suite with a lovely sea-view. We have stayed several times at York House and it never fails to be beyond reproach. It would be very difficult to pick out any particular member of staff as being very helpful because every one involved in the running of York House was always more than helpful & friendly. The breakfast on both days was buffet style and had a huge selection. Will be returning soon

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear KpDavey, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you and your wife enjoyed your stay with us and thank you for choosing us for this special occasion. Our Deluxe Four Poster Bedroom are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect Break for our Anniversary"

5
Clare Y, Rochester, United Kingdom 16/08/2019

We stayed from the 12th August until 15th. I perfect stay started with a phone call to Darren in bookings he was brilliant helping me to sort out my voucher for 1nyt and extend it to 2. When we arrived we found that he had upgraded us as he knew it was our wedding anniversary. We had a wonderful sea view room. Breakfast was beautiful and Ian our breakfast chef was fab. He does an amazing smashed avocado and poached egg. We booked a superb afternoon tea which was Amazing and extremely good value. Teresa in the bar had perfect customer service skills and made sure we had the best experience. All the staff were fab the roomwas great the prices in the bar were very reasonable. We extended another night so stayed 3 in total and had a lovely evening meal on our last night. The swimming pool was like a warm bath and very clean. We would recommend this hotel to everyone.

"3 night break to see family"

5
Derrick F, Mundesley, United Kingdom 15/08/2019

Nice hotel really big room massive bed and nice size bathroom we had room 384 with lovely sea view.room was clean and tidy and very comfortable Breakfast was not included in price and at £11 we thought but expensive so ate elsewhere. However ever morning the lovely Montse mad us hot chocolate with a big smile she was so friendly lovely and helpful a credit to the hotel hope she gets recognised for such great customer service thank you

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Derrick F, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our seaview rooms, finding the room comfortable and clean. All our seaview are bigger than standard double and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to Team specially Montse I've passed these comment's over as I always do and she appreciates. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"Fantastic sea view"

4
698angel, Dorking, United Kingdom 08/08/2019

Good location. Stayed in the deluxe, lovely big room at the front of the hotel. Nice dressing room between the bedroom and bathroom was an added bonus. Welcoming, friendly staff on the desk. The only downside was the breakfast.. not much left even though we wasn't late for it. Also, the cooked breakfast wasn't very hot.. possibly only just lukewarm!! That was a shame.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 698Angel, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel in Eastbourne. It's great to read you had a pleasant stay with us and found the room spacious and to your liking, all our seaview rooms are bigger than standard room and well worth the little supplement we charge for in my opinion. I'm sorry to read that you didn't enjoy our breakfast offering, finding the items not fully restocked and lukewarm, I've passed your feedback to our team and it has been taken on board so to avoid this happening again. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"july"

5
User 07/08/2019

please can you thank the management and staff for a really great 4days we had celebrating the food and service was great, I think all the guest we had invited had a great time, also thanks to Darren for his input also Stuart for his help see you soon ab

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Hurricane1944, I'm glad that you enjoyed your four night stay with us and each evening you and your guest had a lovely experience in our Verandah Restaurant. Thank you also for the kind words to the Team, I've passed them over and they are appreciated. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely Big Room. Great Sea Views. Friendly Staff."

5
AlfonzeH, London 07/08/2019

My wife and I stayed at The Best Western York House Hotel for 1 Saturday night recently. We really enjoyed our stay. Our room (254) was clean, comfortable and really spacious with a lovely sea view. The room was really nice and the beds were comfy too. The hotel staff were lovely, polite and friendly. The whole hotel was clean, nicely decorated and a great atmosphere. The hotel bar has a verandah where you can sit on and look out to sea. They give you a parking voucher so you can park your car all day and night till 11am the next morning for just £1.00. Can't moan at that. We didn't have time to stay for breakfast but I did nose in and have a look at the buffet and it looked fabulous. Maybe next time eh? Overall I would thoroughly recommend this hotel and would not hesitate to stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Alfonzeh, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room clean, comfortable and to your liking. Thank you also for the kind words to the Team which you found at all times polite and friendly. The Team and I all look forward on welcoming you again in the near future and maybe next time do try our breakfast offering, we offer a selection of continental and full English on a buffet and an A la Carte menu for any other item not on display so it gives plenty of choices for every palates. Kind regards, William

"Good with pool"

4
J5888VVdavidb, South Croydon 07/08/2019

Family friendly with granddaughter pool was good attraction. Room spacious and great view. Only snag long wait for meal in evening. Children's meal very large but meal in general good. Waiting staff efficient.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear J5888VVDavidb, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had an enjoyable stay with us and that your granddaughter enjoyed our indoor heated swimming pool. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great location in Eastbourne"

5
vanessa C, Dorset, United Kingdom 31/07/2019

We stayed here for 2 nights. You can not fault the position of the hotel right on the seafront and an easy level walk to the pier. It's a typical seaside hotel with a lot of elderly coach party holidaymakers staying. There is no hotel car park but there is on street parking a short walk away and a bus stop on the doorstep. We had the buffet breakfast which was very good, full English, toast, croissants, fruit, yoghurts, fruit juices etc. Our room was unfortunately at the back of the hotel so we didn't have a sea view. The bedroom was small compared to other hotels we've stayed in but it was very tastefully decorated and had a very modern bathroom with a walk in shower, everything was clean and staff were very friendly and a accommodating. Swimming pool looked nice, we didn't have the time to use it.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Vanessa C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you enjoyed your two night stay with us and found the room tastefully decorated and breakfast to your liking. Thank you also for the kind words to the team which you found always friendly and accommodating. The Team and I all look forward on welcoming you again in the near future and maybe next time you will have enough time to try our indoor heated swimming pool which is always kept at around 30 degrees so in my opinion perfect for a nice relaxing swim. Kind regards, William

"NEVER AGAIN AT THIS HOTEL"

2
User 31/07/2019

We were here on a five day coach holiday, our room was very small the bathroom was very tiny, the room was spotlessly clean but would have been better as a single room due to its size. breakfast was very good but dinner was terrible I have never before been served yellow Calabrese and such terrible mixed veg, my sentiments were much the same as the others in the coach party who said they would never come here again. I did make a complaint to William one of the managers but he seemed not to be interested (generally poor room very poor dinner )

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Colin B, Thanks for sharing your recent feedback relating your stay with us here at the Best Western York House Hotel Eastbourne. It is disappointing to read that we didn't meet expectations and especially in regards to the Group dinner services. This is something that normally receives positive feedback and enjoyed by our guests both by private diners and group / coach residents. I have discussed your feedback in detail with the Head Chef who sends his apologies on behalf of the kitchen team for not exceeding expectations. i'm confident the Head Chef will make the necessary changes to ensure our guests receive the high standards that people have come to expect. Thank you for mentioning about our high cleanliness levels and that the bedroom/ bathroom was spotlessly clean and thank you also for mentioning the good quality breakfast that we offer. In relation to the room, we allocated a standard room type as per your group operator's instructions. We have many different room types so should we have another opportunity to impress please bear this in mind as i'm sure we have a room that would be to your satisfaction. Thank you also for rating our location and service both 5 star's. In terms of value for money which you rated 1 star this is very much out of our control as we did not sell you the package and don't know how much you paid as this was booked through the Group operator and not directly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind regards, Stuart Anderson

"Great hotel, definitely higher than 3 star"

5
Tatiana B, Bagshot, United Kingdom 28/07/2019

A Very clean hotel, with nice reception people, spacious rooms with new furniture, good location, terrific views, nice sitting area inside and outside, a great swimming pool, a restaurant, a bar. Everything for a nice holiday break!!!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tatiana B, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us, and found all the aspects of your stay enjoyable, from the room, spacious and nicely furnished to our Bar and Restaurant and our indoor heated swimming pool which being always at around 30 degrees it's in my opinion perfect for a nice relaxing swim no matter what is the weather outside. The Team and I do look forward on welcoming you again in the near future. Kind regards, William

"Wedding Anniversary"

5
morespeed750, Worthing, United Kingdom 26/07/2019

Great stay with a lovely sea view which we upgraed too. Went to eastbourne for the Madness tribute band at the Eastbourne Granstand and decided to make a weekend out. Our friends came with us for his birthday and we celebrated 37 years together so all had a great time

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Morespeed750, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us, found the room to your liking and very good value for money, all our Seaview rooms are slightly bigger than standard double rooms and well worth the little supplement we charge for in my opinion. I'm glad you and your friends all enjoyed the celebrations of your birthday here in Eastbourne and the Team and I do look forward on welcoming you again in the near future. Kind regards, William

"Dated"

3
jvospe425117, Horley, United Kingdom 23/07/2019

Dated hotel still good just about the pool could do with a referb and only 2x beers on draught. The bar shuts at 22.45 could stay open a little longer and the hallways smelt musty could use some plug in air fresheners. Staff didn't replenish toilet roll when beds was changed. Apart from that everything was good and an excellent price for 3 nights I like this place I just wish some money was invested in a make over as it situated in a perfect spot..

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear jvospe425117, Thank you for your recent feedback relating to your stay with us at the Best Western York House Hotel in Eastbourne. Great to hear that you enjoyed your stay with us. The hotel has Fosters, kronenbourg, John Smiths & Symonds Cider on Tap. If guests prefer Beer we have plenty of good quality bottle beer also such as Heineken, Amstel, Curious Brew, Birra Morett and Sol plus others. Just so your aware for when staying with us again in the future; the Bar doesn't shut at 22:45 although after 23:00 it becomes room charge only as we stop taking cash on the Bar. The Bar is available 24 hour's a day to residents of the hotel. Noted comments relating to the public area's and Pool, I can assure you that the owner's are aware and is something which is due in the future. The current owner's invested a substantial amount already in the reception / Lounge area, The Bar area & the the Rooms - so whilst I do agree we could do with more investment in the public areas it is clear that money has already been invested in key area's which make the most impact to guest stay's. In the meantime the team and I will do everything we can to keep in the Hotel in the best condition possible until these area's are refurbished. Delighted that overall you enjoyed your stay and made use of our facilities such as the swimming pool which is heated to 30 degree's daily. The team and I hope to have the opportunity to welcome you back in the near future. Kind regards, Stuart Anderson

"Our Favourite Hotel"

5
Chrissie147, Royal Tunbridge Wells, United Kingdom 18/07/2019

I believe this was our sixth stay at the York. We really love this Hotel. We always stay in the same room which has a fantastic sea view, The staff are all great, we missed Joe the Restuarant Manager and hope he returns to full health soon and that we see him next year. The other staff in the restaurant looked after us well and are always helpful with me being a vegetarian. The breakfast is excellent, well up to Four Star standard, with so much choice and lots of veggie options. Similar Hotels in the area do not match the standard of breakfast at the York and I am speaking from experience. I would also like to say a thank you to the Chambermaids (Housekeeping) as they are always quietly and efficiently working away to keep the Guests happy even though they were always busy. Darren, William and Katalin were always on hand and are very knowledgable and helpful. I cannot recommend this Hotel enough and am looking forward to returning next year.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Chrissie147, Thank you for taking the time and reviewing your recent experiences here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great that during your visits here in Eastbourne you choose us as your regular Hotel and always found the room to your liking and well cleaned and the food offering at Breakfast and Dinner delicious. Thank you also for the kind words to all the Team which always made you feel welcomed, I will pass over these comments and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely location and great staff"

4
ian_and_rachel, Witham, United Kingdom 18/07/2019

Stopped here for a couple of nights in July. - excellent, central location and free parking was available on the side street. Lovely staff and breakfasts were fine. Our only gripe was that the bedroom was a tad on the small side - but that aside happy to recommend. Plenty of nice restaurants within 10 min walking distance too.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Ian_and_rachel Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the breakfast to your liking. Thank you also for the kind words to the Team which you found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Loved the hotel but a couple of niggles"

4
User 18/07/2019

Stayed here with my partner for one night. On the whole, the experience was great. All the staff were friendly and so helpful, and the room was lovely with the most amazing sea view. I did have 2 mild (ish) problems. First, the bed was a bit too soft for me (fussy I know lol) and I did need a couple of more pillows, and secondly I really struggled to get the shower a bit cooler. The mixing unit in room 264 was stuck on a really hot setting. This was okay as we could shower in the place we were going to but a child could easily have burned themselves. But as I know these would be sorted and it was one room we would definitely stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. I'm sorry to hear that you had a couple of niggles but luckily they didn't spoil your stay, I've already reported the issue about the shower to our maintenance team which already solved the issue, we do apologise for the inconvenience. Thank you also for the kind words to the Team which you found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent Stay"

5
sedleycar, sussex england 15/07/2019

The hotel was is in a great location and our sea view room was lovely with a huge bed and was very clean. We were able to park very close and use the parking voucher available from the hotel which is a great idea. The staff were very helpful and I would not hesitate to recommend staying here.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you found your short break with us to be an enjoyable one, finding our seaview room clean and spacious, all our seaview rooms are bigger than standard room and in my opinion well worth the small supplement that we charge for. Thank you for the kind words to the Team which you found always friendly and helpful, I'll pass this feedback over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely stay in Eastbourne "

5
jubbarnie, Portsmouth, United Kingdom 15/07/2019

This hotel is in a great location and staff are really helpful and professional. It's good value compared to others in the area . Decor is a bit 90's with is a shame is such an old building. Would be so nice if they could have kept the old Victorian style but we where pretty happy with our choice and had a great weekend also had the best Italian meal ever at anema e core 10 mins down the road

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jubbarnie, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyable stay with us and found the room good value for money. Thank you also for the kind words to the Team which you found always very helpful and professional. The Team and I all look forward on welcoming you again in next year. Kind regards, William

"birthday party"

5
reginald p, Croydon, United Kingdom 11/07/2019

my wife and I have stayed at the yorkhouse hotel many times.staff are always helpful and try to resolve any disputes with the upmost care.rooms are always clean and are refreshed daily.restaurant staff are always at hand for your needs.food always good..always come away with a smile

"Wonderful situation"

3
User 10/07/2019

I came her as part of a tour. Great location on the sea front. My room was adequate, but it was as well I am not large or I would not have got into the shower cubicle. No idea what food is like when not part of a package but our dinners were awful. The puddings were fine, we thought they probably bought them in! Breakfast also ok, at least they had plenty of fresh fruit salad. I hope the non package experience is better, but my experience, and that of my friends, is not a recommendation to Best Western hotels unless you dine out! Pillows need replacing too. We did have excellent service from the restaurant staff who were very friendly and helpful, as were all the staff members we came into contact with. Would have been fine if not for the food.

"Nice hotel in great location"

4
User 10/07/2019

I stayed here with my boyfriend as it was our anniversary in June so we stayed for two nights. The hotel is in a great location alone the beachfront and you can park outside for £1 per day (but you have to keep renewing the ticket every morning). We didn't eat at the restaurant in the hotel, we decided to eat out instead as there's so much choice! It's a short walk to the pier too, where there is a small ice cream parlour that is really yummy! Lovely location for couples.

"All-round great place to stay"

5
OverTheRainbowLondon, London 08/07/2019

Excellent location, upgraded to a sea view room which was very spacious and had an excellent shower. Good hot and cold selection for breakfast. With a full hotel, as tennis week, breakfast was managed very well by polite staff in terms of service and table turnover so we did not experience any notable delays. All staff were very well organised, professional and friendly. Additional bonus of having a complimentary left luggage service so if arriving before check in or leaving late in the day after check out, staff will store your bags until you depart. After staying at several different places in Eastbourne which have all been good, this hotel will definitely be at the top of the list to book when come back to Eastbourne. If wanting to go a little further afield and don't have a car, the 99 bus leaves from outside the hotel towards Pevensey, Bexhill, Hastings etc and has a day rider ticket so can hop on and off as wish.

"Afternoon Tea"

5
angie975, Eastbourne, United Kingdom 02/07/2019

A friend and i came here today for an afternoon tea that had been given to me as a gift. It was absolutely lovely, thoroughly enjoyed every mouthful and staff were happy, friendly and extremely helpful. Would definitely recommend it here and would happily come back again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Angie975, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect hotel"

4
Tennisboy468, High Wycombe, United Kingdom 30/06/2019

Stayed here for the tennis . Room was a good size it even had a balcony .breakfast really good better than its 3star rating will certainly stay again perfect location for shops and tennis staff very helpful

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tennisboy468, Thank you for taking the time and revieiwing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had and enjoyable stay with us during the Eastbourne Tennis International, found the room of a good size and to your liking. It's also great to read you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display, this gives a good variety of choices for all palates. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect location"

5
Valerie A, Yorkley, United Kingdom 29/06/2019

This is our second year at the BW York House Hotel for the tennis. It suits us perfectly and the ambience and facilities are great for us. Staff are extremely helpful and the manager is a real person not a title.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Valerie A, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbounrne. It was a pleasure to welcome you back here for your annual visit of the Eastbourne Internation Tennis Tournament, I'm glad that you had yet again another fantastic stay with us, this is what we aim for, happy returning customers. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice hotel. Will return"

5
593jaynem, Barcelona, Spain 28/06/2019

I would highly recommend this seafront hotel, just yards from the beach on what was a very sunny June day in Eastbourne. Our room was huge with a single and double bed, a very decent ensuite bathroom with a walk-in shower (and very passable selection of toiletries), nice fluffy white towels, flat screen TV and a gorgeous seaview. We ordered bed and breakfast and were very impressed with the quality and range of hot and cold food (including veggie and vegan options) available in the well-stocked breakfast buffet. Special mention here should go to chef Alex, who cooked us perfect poached eggs to order, and shared his secret technique for creating the very best poached eggs ever (no spoilers you'll have to go and ask him yourself!) Overall the hotel was really clean, the staff were plentiful, helpful and very pleasant and I would say delivered great service at extremely good value for money. I just hope the staff are paid appropriately given they are largely from overseas and young, surprisingly an easy target for eye watering low pay in our British hotel industry under the umbrella of apprentice schemes - worthy of noting in any hotel you stay in before you complain about staff. But hopefully the Best Western doesn't fall foul of that! We will definitely book again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 593Jaynem, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbounrne. It's great to read you enjoyed your break with us, finding one of our Superior Family rooms to your liking and good value for money, all our family room are quite spacious and all come with stunning seaview which is a great feature. I'm glad you had a good breakfast with us and found all the Team efficient and enthusiastic, especially Alec, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Short Break"

5
Quest39560483304, Cheam, United Kingdom 27/06/2019

Had a great time at an excellent hotel. Location was brilliant, especially when upgrading to a sea view room. The hotel was clean and comfortable and the staff very helpful and polite. I will definitely come back to this hotel

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Quest39560483304, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the Team which you found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best Western"

4
sgreenWestSussex, west sussex 25/06/2019

Overall, a nice hotel. Bonus was the indoor pool, a facility that I wanted. I think on the whole the pool was lovely, but feel that the walk in steps that lead you down into the pool, coukd have had a rail of some sort. People Who have a disability would feel safer..I know they have the ladder type, but not all people feel comfortable using ladders.

"Very good stay."

5
Climber61207856289, Eastbourne, United Kingdom 23/06/2019

The hotel was very clean and the amenities where good. The indoor pool was warm, and quiet at times, the food was very nice and room service was excellent. The bed was very comfortable with extra pillows in the wardrobe meaning we had a very good night sleep with black out curtains. The only dowside was, our room was very hot and it was a hot day aswell, the room had a electric fan which helped, but not alot.

"2 night break"

5
Tom S, Hungerford, United Kingdom 23/06/2019

Friendly,easy access to town, and good value. Overall the important things like cleanliness ,friendly staff and pleasant surroundings. The beach is just across the road. The 3 mile walk along the promenade to Beachy Head is a delight.

"Enjoyable stay"

4
X6401ISpeterp, Gillingham, United Kingdom 21/06/2019

We upgraded and the sea view room (524) was large with a gigantic bed and a small kitchen area with pans, fridge and microwave. Very well located near the pier and right on the sea front. Even with the coach parties the breakfast seating was fine. Breakfast itself was tasty and service was quick for the tea/coffee, the rest being self service. One disappointment was that although haddock was on the breakfast menu it was not available. The bar got quite busy and coffee was not available on 1 night some 20 minutes before the bar should have closed, when we returned from the excellent Wednesday Las Vegas show at the Royal Hippodrome Theatre which was just a 5 minute walk away. We would stay at the hotel again.

"Always recommended"

5
daveywhitstable, Whitstable 17/06/2019

We have just returned from yet another great stay at York House Eatbourne The excecutive studio suite was fantastic,.with small kitchen,6ft wide bed & a wonderful sea-view. All the staff were very helpful and approachable.The self service breakfast was enjoyable & plentiful & frequently replenished. Would always recommend this hotel

"Alec the Maitre D come breakfast chef come night porter"

5
User 16/06/2019

Just spent lovely weekend at this hotel with my best friend!!! All the staff are friendly and helpful and take such good care of the guests with all requests dealt with with a smile. Would thoroughly recommend this hotel to anyone. Can't wait for our trip back next year!!!!!

"Disappointing"

1
Seaford66, Seaford, United Kingdom 16/06/2019

Received a voucher for my birthday for afternoon tea & used it today, paying for an extra person to come along & all three of us were disappointed. The worst afternoon tea we've ever had. Despite having paid for the third person yesterday, they were obviously only expecting two as the table wasn't set for three and the food looked like an extra had hastily been added. Tables nearby had traditional tiered serving platters, but ours came out on rectangular plates. Three sets of sandwiches with two types of filling which weren't too bad, just a bit 'samey'. The scones had obviously been frozen & warmed through and were dry to eat & hard to cut through. Shop bought muffins with cream squirted on & halves of bakewell tart which added to the view that they'd only expected two people. All in all a thoroughly disappointing afternoon & I feel robbed having only even paid for one person! Needless to say we won't be going back or recommending.

"Shame to only stay for one night"

5
barrettb71595, Worthing, United Kingdom 15/06/2019

Me and my other half have just returned from a 1 night break in Eastbourne. This is is in fact our second visit to eastbourne and we had a real lovely time all thanks to the York House Hotel! We received a buy a gift voucher from a friend at christmas and we decided to choose this hotel in particular due to reading the good reviews and we are so very glad we did!! Unfortunately the weather wasn't so great which was a shame but that didn't stop the enjoyment. The hotel has a lovely heated indoor pool which is a huge bonus and where i spent a lot of my evening. I never really bother with all this reviewing but i always give credit where credit is due and this place definitely deserves it. You really can't fault the staff here, every single one of them always had a smile on their face and always went the extra mile to make sure me and my partner were happy. The restaurant staff were all fairly young but very attentive and helpful and the older restaurant manager (who's name i didn't get) was definitely a massive credit to the hotel.' I also want to say a huge thank you to the beautiful young lady Ellie on reception who was an absolute diamond and upgraded our room for us as she found a better room that they had available and did this for us at no extra cost. She was always up for a chat when we would walk through the lounge area and had us in stitches with laughter on multiple occasions! She made us feel very at home and welcome along with being very professional and helpful. The hotel also operates a great parking system aswell where you can park your car pretty much outside the hotel all day and over night for just a £1. This makes up for the fact that they do not have a car park. It was a real shame to leave so soon but we are hoping to return in the summer when the weather is better and this time we will go for a few days. We are very much looking forward to booking it and returning

"Very good value for money"

5
Jan B, Ware, United Kingdom 11/06/2019

We visited this hotel recently with our family. Parking is easy as you can park outside the hotel and pay £1 to the hotel for a permit all day. The location of the hotel is great and right on the sea front so easy to get to pier, shops and restaurants to the right and great seafood place, shops, parks and more to the left. We took a trip on the little train which was fun for the grandchildren and free for them too. The rooms we had were spacious and clean with free toiletries in the bathrooms and free tea and coffee making facilities. We had a lovely sea view too in each room. The only thing the rooms lacked was a safe, which I would have liked. The indoor pool was great for all as the weather wasn't great so we made good use of it during our stay. The bar area was comfy and the bar drink prices were very reasonable too. We didn't use the restaurant for evening meals but the breakfast was good with plenty of hot and cold food for all. One of the waiters Joe Da Silva went above and beyond to make our breakfast very pleasant and also was great with our two grandchildren. The staff on reception and in the bar were very pleasant too. I would definitely recommend this hotel for a very reasonable stay in Eastbourne.

"Best Western? Best in Eastbourne!"

5
portsidejane, London, United Kingdom 10/06/2019

We have just had a 3 night mid-week stay at the York House. It has long been a favourite hotel of ours on Eastbourne seafront and we have no hesitation in recommending it for its location, room comfort, welcoming staff and a general "can do" attitude. We had a studio room on the 3rd floor - complete with kitchenette comprising a microwave oven, fridge, 2-ring electric hob plus crockery, cutlery, pots and pans. The bedroom was very spacious with a restful colour scheme. The TV was a sensible size and the bedside reading lights were perfect. The bathroom was small (far too small for the vast size of the bathsheets) and shower only - no bath tub. A notice on the bathroom wall advised that some surfaces could be slippery when wet and that if a non-slip shower mat was required to contact reception - good safety advice but wouldn't it be better to place a shower mat in the bathroom as a standard feature? The breakfast menu hasn't changed much over the years - standard buffet fare with vegetarian/vegan options. All the restaurant staff were courteous, helpful and obliging. We enjoyed our stay very much - as always - and hope to return again before the end of the summer.

"Great family hotel"

4
User 10/06/2019

We have just returned from a weekend break at the York house hotel in Eastbourne . We were able to park outside the hotel. I have a disabled badge so it was free to park and my son only had to pay the hotel £1 a day to park outside. We had 3 rooms and all were clean (2 were very spacious and the other room adequate in size). The only thing I would have liked is a safe in the room. There is tea and coffee making facilities. The bathrooms have complimentary toiletries and lovely big fluffy towels. The pillows are very hard though and not very comfortable. The Indoor pool was great and our grandchildren loved it. The bar area was pleasant and the drinks very reasonably priced. The breakfast is good with lots of choice. We didn't eat in the restaurant. The hotel is very well situated with easy access to everything. We would definately recommend this hotel to families looking for a very reasonably priced break .

"Lovely little hotel "

5
nish1577, London, United Kingdom 06/06/2019

Had lovely time here staff were very helpful we enjoyed afternoon tea here too the lady serving us couldn't do enough for us & she seemed to be on her own too. Lovely clean hotel right opposite beach excellent location for everything.

"Great stay"

5
User 04/06/2019

We were on the third floor. Our room was right at the end of a corridor , and wasn't even a full size door!! We thought we had been out in a cupboard! But when we opened the door we were in for a lovely surprise. A spacious room with huge bed ( think it was two beds stuck together to be fair ) which was very comfy. Huge bathroom with bath and shower. Even a sea view if you looked sideways out the window lol. We really enjoyed our couple of days. Kind of put off from using the pool by the fact we would have had to walk through the dining room in wet towels lol. But the breakfast was fab, staff very friendly. We will def be back

"Eastbourne visit"

5
User 04/06/2019

We used a voucher for a 2 night stay with breakfast last week and booked a hotel in Eastbourne! The room was lovely and clean and the hotel staff were really welcoming and helpful! They helped us with restaurant choices and trips to go on and nothing was too much trouble! The breakfast was delicious and all the food was hot and the dinning room was very spacious, we didn't feel squashed where we were placed!

"Another great stay"

5
User 02/06/2019

Just back from yet another great stay at the York house. Been going here for many years now, its not just the fab location, great sea view rooms and good food that keeps my family and I going back, but, the people. The staff are great, so friendly, nothing is ever too much trouble and they are always on hand to offer any kind of assistance. Our latest stay was just a 2 night sleepover in celebration of a 90th Birthday and we celebrated with an afternoon Tea for 13 people which was lovely. My thanks as always go to Katalin, Reception Manager, who is always happy to change bookings for me at the last minute, and to Darren, Events Manager, who is great, and was very understanding this time round when I phoned him last minute to change numbers attending, not forgetting Teresa in the Bar, who is always smiling and happy to be family photographer for us what ever the occasion, from a snap shot in the Bar or across the road on the beach! I would very much recommend the York House to anyone. Thanks All, look forward to seeing you later in the year.

"Very positive first booking"

5
360suef, Deal, United Kingdom 24/05/2019

My husband and received a gift voucher from our son and his partner for Xmas and York House came up as an option. We are really pleased we chose this particular hotel for our one night stay in Eastbourne. We really like this seaside town and have made several visits here. Our experience from arrival was positive in every respect. Our room had a huge comfortable bed, plenty of storage space, tea and coffee facility, tv, en-suite bathroom with deep bath and powerful shower, and most importantly constant very hot water. The hotel has a very pleasant and reasonably priced bar. The buffet style breakfast had a huge selection of tasty hot and cold foods and hot and cold drinks. All the staff at the hotel were very professional and helpful. We had a most enjoyable time in Eastbourne with the bonus of warm weather. We will certainly return to York House in the future and would recommend to anyone visiting Eastbourne.

"Nothing too much trouble"

4
User 14/05/2019

I had arranged for my Mums's 90th birthday celebration to be held here, 54 of us and I can honestly say from the moment I booked the venue I felt supported by all staff to get all arrangements in place. We had a fantastic time. The room downstairs transformed itself into an afternoon tea venue where we were served tea and helped ourselves to lovely scones and cream. Whilst we chilled out in the bar or the lounge areas or on the beach the room was transformed for our evening meal . The staff were all brilliant and one staff member in particular just great fun! The evening food disappointing - we had some very expert cooks in our party which was a shame. Those who stayed said rooms were clean and comfortable. Some enjoyed the small pool. The breakfast was delicious. Fabulous location.

"Middle of the road hotel"

3
Marc W, Ashford, United Kingdom 14/05/2019

Rather bland in decor and food. Safe if you like all white and grey decor. Lack of carpets in some public areas and a bar more like a waiting room. Our room was large but only part of the Windows would open, rest painted shut. Plastic covered sofa! This was an upgrade room. No mineral water or snacks. Evening service in the dinning room was very slow, 45 minutes to be served our first course. Breakfast was good with a very good choice and fast service for tea and coffee. Staff helpful.

"Weekend trip"

4
User 14/05/2019

Nice clean comfortable room with good shower and furnishings.Staff very polite and friendly both in restuarant,bar,front desk and cleaners.Pool had nice changing area with big bath towels provided. .The pool was small but the water warm. The breakfast was very good.The only bad experience we has was supper on our first night.We had the terrine of duck as a starter which was not very nice and was presented badly.Then I had fish and chips (which was mostly batter)and chips that were burnt on the outside and cold in the middle.I also heard the lady complain on the next table that her lamb was very fatty and she could not eat it..It was not a cheap meal either,we ate out after that.It was a shame as everything else was good

"Nice seaside hotel"

4
18golfer, Billericay, United Kingdom 12/05/2019

Stayed there in a four-poster suite, and ate in the restaurant on Saturday evening. The room was well worth the additional money to upgrade - lovely rain shower in bathroom and ample space in the room itself. The evening meal was fine with plenty of choice. Breakfast was delicious. All in all, a good place to stay. Parking outside was a problem but we found a side-street space about 100 yards away which served its purpose.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
DEar 18golfer, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable one night stay with us, found the room to your liking and well worth the little upgrade charge. The room you stayed in is a Deluxe four poster bedroom, we only have a couple of rooms with this specification but they are definitely the best rooms in the Hotel, all with stunning seaviews, four poster bedroom, Jacuzzi bath and small little touches like your own little espresso machine in the room. I'm also glad you found our food offering both at Dinner and Breakfast to your liking, we do try to source as many items as locally as possible and it's great to have this kind of feedback. The Team and I look forward on welcoming you again in the near future. Kind regards, William

"Shoal of grey fish"

3
megan b, Cambridge, United Kingdom 09/05/2019

Good position on seafront, but many rooms at rear, and no double glazing to cut out very early morning deliveries. Staff very good, and mostly young. The dining room manager could learn to smile! Rooms small, but very clean, and after 2 days we got water in our shower. Food was poor, one night we were served a shoal of grey skinned fish, with lumpy vegetables lurking underneath, the following night was grey rissotto, and being served tepid coffee as we were still eating our desserts was annoying. Our biggest shock came when we were resting in our room 302 after a day trip, and 2 guests entered our secured room using their room key 303!! Fortunately we were awake, but it was still a nasty experience. The staff said 'it should not have happened'...but it did! Be warned. Get a secure front room...and don't eat there!

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Megan, Thank you for taking the time to review us. Apologies that we didn't impress this time around. Pleased that you found the staff to be very good - surprising to hear the comments about our Restaurant manager as usually they are much more positive and he generally receives a lot of praise. Just to clarify, the majority of rear facing rooms are indeed double glazed. Due to local council laws we are still restricted from being able to install on the front / side facing windows. I'd like to take the opportunity to apologise for the isolated incident and disturbance. I can assure you that all locks and doors are to the same standard are very secure. The issue was due to a reception admin error which has been discussed with the Reception Manager and extra training / guidance provided to ensure it remains an isolated incident as we understand security & privacy is absolute paramount. I have also discussed your comments relating to the food served with the Head Chef. Usually guests enjoy their Dinner experience with us and when the Duty Manager did the quality checks on your tables all was well. We encourage all guests to provide us with feedback at the time as the team are very responsive and love the opportunity to put things right. Thanks again for your feedback, If you are thinking of staying in Eastbourne again please do get in touch with me directly: manager@yorkhousehotel.co.uk as i'd be more than happy to arrange your next reservation.with us. The team and I hope to have another opportunity to welcome you back in the future. Kind regards, Stuart Anderson

"Excellent value for money"

5
terry_njones, Southampton, United Kingdom 08/05/2019

Having enjoyed previous stays at the York House Hotel, we booked a two night stay through Groupon at a very reasonable price. We were allocated a large, newly decorated room on the seafront which was very clean and comfortable. We had a few minor issues with the room, but these were resolved extremely quickly by the efficient maintenance team. We appreciated the tea/coffee making facilities which included some tasty biscuits. The shower had good pressure with a 'rain' shower head and the toiletries were of a very high standard. The hotel has no parking facilities, but a parking permit is available from reception for a very reasonable £1 for 24 hours to park on the seafront outside the hotel. The included breakfast had a large selection of delicious items and we particularly liked the quality fruit juices. All of the staff were very friendly and helpful and made us feel most welcome. The location of the hotel is ideal being only a short walk from both the pier and the town centre. We will certainly return again.

"Nice hotel"

3
User 06/05/2019

Nice hotel in a beautiful location right on the seafront. If you're lucky to find a parking space outside (which we found one right outside the front door so it's possible), the reception will give you a parking permit for £1, ours lasted for 24 hours which gave us a bit of extra time with parking after checking out to do some exploring. The rooms were quite basic but comfortable beds and functional room with everything you need. It was a tad stuffy in the room, but we found a fan in the wardrobe. The only issue with the rooms is if you can hear every single creak and noise from the rooms around you. If your upstairs neighbours are particularly heavy footed if can be quite loud. Staff were friendly and the night staff went the extra mile to look after us and be friendly. The hotel building had character and was a nice place to stay

"Good location, friendly staff"

4
Kirsty_DT, Bournemouth, United Kingdom 02/05/2019

The hotel has an excellent location right on the seafront and it was easy to get parking nearby and for free, which is always a bonus. On arrival I was greeted by what I think was a new Receptionist (I didn't get her name) as she appeared to be being trained by one of the other staff members. She was friendly, helpful and efficient, and called to check everything was ok once I was in the room. Although the room was at the side, so didn't have much of a view, it was clean and functional. I didn't eat dinner there, but breakfast the next day had an adequate selection of foods, although it would be nice to see some more fresh fruit. The staff on breakfast was also nice, and Italo was very efficient, smiley and friendly - in fact he was so efficient that he had already noticed I didn't have a knife for my toast before I did and immediately brought one over!

"Long weekend away"

5
User 30/04/2019

The hotel felt like being at home. All staff were friendly and very attentive and made us feel very welcome. Special mention for Darren, Alec and Joe. Room was a disabled room which was spacious and clean with handrails in the bathroom.Food was fantastic and plenty of it. A sea view to cap it off.

"Always a great stay"

5
scottie1965, Cambridge, United Kingdom 29/04/2019

The hotel is located opposite the beach and just a 5 minute stroll to the pier and 10 minutes from the town centre. The reception team are very helpful and friendly. The room was spacious, very clean, modern and had a great view of the sea. We stayed for 3 nights and dined on 2 of the evenings, the food, service and choice were good and i would recommend using the hotel dining facilities. Breakfast was buffet style and the choice and quality on offer are excellent and not to be missed. I cannot praise the staff highly enough, every member of the team are so very helpful, thoughtful, attentive and friendly. Parking can be a problem at busy times but when you do find a space the hotel provides a ticket for just 1 pound until the next day. We are already planning another visit and i would advise anyone to visit this hotel. To darren and all the staff a big thank you.

"Overnight stay"

5
darrenp913, Hassocks, United Kingdom 28/04/2019

I stayed 1 night with my 13 year old son. My older son was having a party at home so we escaped for a night away! Good location and although an old building the room was very clean and well equipped. We used the pool in the evening and had it to ourselves which was great. Our twin room faced the rear of the building so no nice views but not a problem. A good stay and clean modern rooms as would be expected from a best western.

"Great views and locations but in need of TLC"

4
LBZHatter, Leighton Buzzard, United Kingdom 27/04/2019

We stayed at the hotel from 22nd April until the 24th after purchasing through Groupon, and we were satisfied with the hotel considering what we paid and it did what we needed it for and more. We were out both days so only used the bedroom and breakfast; we didn't use the pool. We arrived and were greeted by helpful and friendly staff and were given the key and parking permit which is £1 per day (amazing deal!). We were allocated a room with a sea view which was beyond expectation so very happy with this.We sat next to the window both evenings with a nice cuppa, watching the tide. The room is spacious and clean but can do with a bit of TLC. The decor is dated with paint peeling off the windows. The bathroom is adequate, but not outstanding. The toilet is cramped into a small corner so this was awkward, and the shower taps were also very stiff. The bed is huge and comfortable so we were pleased with this. Classic buffet style breakfast with an added option for ordering and having it cooked there and then, but the majority of people like ourselves picked the buffet option. The breakfast is good with lots of choice so can decide between a hot and continental breakfast. The hot food are kept in hot plates so kept fresh. The dining room is ok and clean, but could do with some modernising. In our opinion the hotel is a far better option than the market leaders, Travelodge and Premier Inn where their views consist of a car park and not situated on the coast.

"1st time at BWH"

5
Keith B, Eastleigh, United Kingdom 26/04/2019

We were very pleased with our first experience with Best Western. The reception and restaurant staff were very friendly and helpful. Buses stop right outside and the £1 parking permit is very useful. The only drawback was poor quality orange juice at breakfast. I had the best 1st nights sleep ever.

"Great stay"

5
lilybits, London, United Kingdom 23/04/2019

Great Easter weekend break here, been coming here now many years, always go to York house, been to others in eastbourne but not of same standard, staff across the board excellent, great customer service, clean rooms, great breakfast huge selection, will be returning very soon.

"Glorious easter!!"

5
Littleannie3, London, United Kingdom 22/04/2019

Yet again great stay at the york! Just had a great easter break here, we come here quite a few times a year and once again excellent service, we always request tge same room if possible and 9 times out of 10 we always get it, so thank you very much for accommodating us on this request, customer service is excellent here nothing ever seems a problem for any of the staff, we had a wonderful cream tea which was great, yet again breakfast in abundance si much choice, and a big thanks as we were left a easter card and two eggs on Easter Sunday,these are the little things that go a long way, we are back in two weeks time, cant wait, only one small negative, in such hot weather we could do with a much lighter duvet as the ones in the rooms are so heavy, but thankfully there is a fan in the room, so no problem,so thanks to all the staff for another great weekend!

"Superb"

5
User 22/04/2019

A gift from my boss. The hotel is lovely, our room was amazing with a beautiful view of the seafront. The breakfast was amazing. We enjoyed a lot the swimming pool (it's a little one, but the water was very warm and nice) The staff is very friendly and helpful.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Vanessa R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. I'm glad you had time to visit our heated swimming pool, we do keep it always at around 30 degrees and in my opinion is the right size for a nice relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Happy!"

5
Jeanette Angela G, Bognor Regis, United Kingdom 22/04/2019

Stayed for 4 nights with my partner, nephew and friends, and asked the hotel to organise a birthday tea for 50 guests on Saturday 13th. All went very well, and I would like to compliment the excellent staff, for whom nothing was too much trouble! Thank you.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jeanette Angela G, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read review such as this, thank you for choosing us to host your family gathering and the birthday afternoon tea on the Saturday, I'm glad you and your party all enjoyed the stay and that the party went very well. Thank you also for the kind comments to the Team, I will pass these over which i'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Sea View"

3
Barcoli, Bridport, United Kingdom 19/04/2019

A gift from our sons for a two-night stay. We had an upgraded room which was spacious and at the front of the hotel, on the second floor, overlooking the sea. It had all that was necessary but a rather dull brown room which looked rather tired and could have done with a makeover. Unfortunately the bed was one of the worst I have slept in - or rather not slept in - in any hotel I have stayed at. It was lumpy with even worse flat pillows. A good en suite, but the loo was directly in front of the window which overlooked the prom with only a net curtain to hide one's blushes! A blind would have been more appropriate. With the windows open and facing a road which is always very busy there was little noise which was quite surprising. The public rooms were very comfortable and nicely furnished. Breakfast was excellent, but the evening meal we had was mediocre for the price. What made our stay though were the staff, many of whom did not have English as their first language but were courteous, friendly and did everything they could to help. We would certainly use this hotel again.

"Very happy"

5
Anne D, Aylesbury, United Kingdom 18/04/2019

Given gift voucher by our son and daughter in law. Never stayed here before..but very impressed. Room very nice with lovely sea view. Staff very friendly. Breakfast good, not very warm. Would come again.

"Great Hotel , lovely room 'BUT'"

5
User 17/04/2019

Lovely hotel , nice seafront spot, great staff 'BUT' I had one of my two night sty booked through a Red Letter Day voucher that was to include a 2 course meal for two , and despite this being confirmed by email prior to my visit I was told when checking in that it in fact only allowed a £20 limit & not per person either and although I did expect to have to pay for wine etc there was nothing on the menu that fitted within that VERY limited budget so we ended up eating out adding extra cost to the weekend. So I'm not sure if its the Hotel or Red Letter Day but its a bit of a swizzz to be honest. The breakfast could be hotter , the fire alarm going off briefly at 4 am and a letter being poked under our room door in relation to smoking in the room ( and although my partners smokes there is NO way I would let her do this in a room I was sharing) but apart from that a lovely hotel all in all. You may well see us again , just not on a red letter day.

"Cream Tea"

5
Diane S, Seaford, United Kingdom 13/04/2019

was given voucher for cream tea by my grandson and family went for it on thursday bit worried as never been to this place before.we parked easy friendly greeting and really lovely cream tea, sandwiches scones and cakes and pot of tea. We really enjoyed this and could not fault it , will go again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Diane S, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A very good hotel, but marked down"

3
Cliff36, Shirley, Surrey, UK 07/04/2019

We thought that this hotel was "very good". The staff were welcoming and helpful and its position on the promenade is perfect. Unfortunately I have rated it as "average" because of restaurant issues and, as we were only there for one night, they didn't get a chance to redeem themselves. My lamb main meal was a failure. Had it been chewy I would have soldiered on, but 50% was gristle that I couldn't even get my knife through. The head waiter handled the situation well, was most apologetic and removed it from the bill. However, the moment had passed and I didn't want a replacement so a meal for 2 became for 1. Whilst I thought the breakfast could have been good it was cold and we were the first ones down! Another day I could give a 5* review, but not this time. The hotel is vfm, but the restaurant failed us. Strangely it hasn't put us off and we may return and get better luck next time. Shout out to reception, you were the best receivers I've had in a hotel for a long time. Kind regards,

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Cliff36, Thanks for taking the time to share your feedback on your recent stay with us here at the Best Western York House Hotel. Thank you for the positives comments relating to the team and also stating we offered value for money. I apologise that the dining experience did not impress on this occasion and had issues with the Lamb. Since receiving your comments i've discussed with the Head Chef and also our local supplier. Measures have been put in place to prevent future occurrences. Thanks again for the review and valued feedback. The team do hope we get another opportunity to serve you in the near future. Kind regards, Stuart Anderson General Manager

"Lovely experience"

5
User 30/03/2019

my got upgraded to a very lovely room. I so loved my new room and can't wait to take it up again. Staff were kind and welcoming. After a few months of hard work, the 3 days i had with you was godsent.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Happiness24986280489, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your well deserved break here at our hotel, found the room comfortable and to your liking. Thank you also for the kind words to the Team, which you found always polite, friendly and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Noise"

3
sandy8989, Gillingham, United Kingdom 28/03/2019

Only stayed one night as travelling around. Warmly welcomed by reception staff and given helpful information about hotel, parking and local area. Room 151 was good size, clean and with tea/coffee making facilities but a little could do with updating. Unfortunately it seems the room was above the kitchen as well a being at top of stairs. Had disturbed night sleep as could hear the hum of a fan or a/c unit all night, woken by noises and people talking from below and the constant creaking of stairs and crash of door at top of stairwell late at night and from early in the morning as others went up and down. Breakfast was good and staff were helpful and polite and hotel indeally situated to get to all that Eastbourne offers. We are Best Western members and have stayed in a number of their hotels unfortunately proably wouldn't go back due to lack of sleep. Shame as spolit the stay.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Sandy8989, Thank you for sharing feedback on your recent experiences here at the Best Western York House Hotel Eastbourne. We understand guest comfort is an absolute priority and can only apologise that this time around you experienced noise in the room. We do ensure there are no kitchen staff at work after 10pm latest and the Extractor fan is turned off over night. This means noise from below is kept to a minimum during the night. Thank you for your positive feedback relating to the team, Breakfast and the room itself. When you are thinking of visiting Eastbourne again please feel free to contact me directly at: manager@yorkhousehotel.co.uk so that I can personally arrange your next stay. We have 78 rooms and i'm sure we can meet your expectations should the team and I be given another opportunity to impress. Kind regards, Stuart Anderson General Manager

"A much needed rest"

5
tracy W, London, England, United Kingdom 26/03/2019

This lovely hotel is best placed for a promenade stroll within easy reach of the places we wanted to experience: pier, bandstand and others. We had a room with seaview and worth paying the extra, we loved it to just look out at the sea simply gorgeous. Staff were spot on with both friendliness and help. Loved our stay.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tracy W, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. Thank you also for the kind words to the Team, which you found always polite, friendly and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Great location. Friendly and helpful staff. Excellent for short or long breaks"

5
User 25/03/2019

Hotel is very clean and well kept. Rooms have been recently refurbished. Great location on sea front. Swimming pool clean and water very warm. Food in restaurant good quality and nicely cooked / served.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Malcolm S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room to your liking, clean and good value for money. It's also great to read you enjoyed our food offering in our Verandah restaurant, we do try to source as many products as locally as possible and it's nice to receive such feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good accessible room"

5
jandrgould, Kenley 23/03/2019

We stayed for two nights with friends and as I am disabled I have stayed in many accessible rooms. This was one of the better ones-it was spacious with a good sized bathroom with a walk in shower and all on the ground floor. We managed to get a parking spot outside the hotel which is free with a blue badge. The staff were all friendly and helpful and the food was good too. Thank you

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Janfrgould, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had a pleasant stay with us during your two nights break. The room you have stayed in is a graded M2 room, it is located on the ground floor for easy access and has indeed a walk in shower with rails and handles, we only have two graded M2 rooms in the hotel so always call us in advance to check availability as they are always in high demand. Thank you also for the kind words to the Team which you found always friendly and helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"An excellent short break"

5
MarkBo53, London, United Kingdom 20/03/2019

Great breakfast plenty of choice, very clean comfortable room,well looked after by staff, they go the extra bit to make your stay better. Especially William the manager . D not forget your swimming gear as we did so you can enjoy the indoor pool.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MarkBo53, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us, found the room to your liking and had a great breakfast, we do try to source as many products as possible locally and offering continental and full English on a buffet and an A la Carte menu for any items not on display there is plenty of choice for all palates. The Team and I all look forward on welcoming you again in the near future and maybe next time don't forget to pack your swimming gear so that you can try our indoor heated swimming pool. Kind regards, William

"Brilliant short break"

5
jaxl0ve, Canterbury, United Kingdom 19/03/2019

We had a buyagift voucher for Xmas and used it to book this hotel, the booking process with the voucher was quick and easy with the friendly lady on reception who I spoke to on the phone. Upon reaching the hotel the check in process was simple and reception gave us all the imformation needed on parking, breakfast, info on the restaurant and the location of the swimming pool. The room was wonderful, very clean and spacious we had opted to pay an extra £15 for a sea view and it was really worth it. The staff at this hotel from reception, bar, and breakfast waiters were very friendly approachable and nothing was too much trouble. I would highly recommend York House.

"Amazing sea view"

4
Angieb1974, London, United Kingdom 15/03/2019

York house seem the best seafront hotel in Eastbourne for my price range which is around £100 a night. Having stayed in best westerns before I knew not to expect ultra modern. Staff very helpful and friendly. We arrived early, before check in so left our bags with receptionist. When returning later they have put our luggage in room, very handy. Room lovely and spacious, all amenities you would need. All I can say about the view is wow, large sash windows give you a beautiful picture of the sea just over the road. It certainly put a massive smile on my face waking up to that view in the morning. Popped along to have a look at pool, perfect for a family with small children but not big enough for a decent swim (lengths) so didn't bother to get costume on. Only down side, I did find some hairs in the shower on arrival

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Angieb1974, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyable stay with us, found one of our seaview room spacious, well decorated and to your liking, Seaview rooms are bigger than standard rooms and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the team which you have found helpful and friendly at all times, I always pass comments to them and It's great when it is good feedback. Apologies about the issue in the bathroom, I have passed these comments over to our Housekeeper Manager and she apologises too, this is not our usual high standard and we apologise for the issue. The Team an I all look forward on welcoming you again in the near future. Kind regards, William

"Good position, excellent staff"

4
Richard W, Suffolk 12/03/2019

We booked 2 nights for a mini chill out break. Parking is outside on the street, you pay £1 for a voucher in the hotel. Note that finding a parking slot on a sunny Sunday afternoon is not easy! Otherwise, fine. Our room was a decent size, had sea views, and was a comfortable and pleasant environment. Wi-fi was very good. Breakfasts were good, and the staff were really good, efficient and enthusiastic throughout - a credit to the hotel. The receptionist rang through just after we arrived to check that all was ok, and a manager approached our table at breakfast and introduced himself and asked if any issues. We did actually have a problem with our shower - straight away he went up to our room and sorted it out. Excellent. We left our car during the day, and explored along the coast using the frequent bus service. We can't comment on their dinners as the dining room had to be unexpectedly closed on our 2nd night, so we went to a nearby Japanese restaurant, You Sushi, which was good. If visiting Eastbourne again, would very happily stay here. The price we paid represented excellent value.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Richard W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbounrne. It's great to read you enjoyed your 2 nights mini break with us, finding one of our seaview rooms to your liking and good value for money. I'm glad you had a good breakfast with us and found all the Team efficient and enthusiastic, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Our Eastbourne trip"

5
Rebecca p, Surrey, United Kingdom 08/03/2019

We had a lovely room with the most amazing view of the sea, We paid a little extra to upgrade to a sea view and it was worth every penny. It was a real treat to be so close to the sea. The staff at the hotel were very friendly and helpful and nothing was too much trouble, Any extra requests were met with no problem at all. We Wouldn't hesitate to stay again and will definitely be going back. Thank you for a lovely stay and well done to all the staff at the Best western York House Hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Rebecca p, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. Thank you also for the kind words to the Team, which you found always friendly and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Very pleasant stay"

4
Chris J, Poole, United Kingdom 06/03/2019

First impressions were, spotlessly clean, welcoming staff, easy oarking and gorgeous, comfortable room. Had dinner in the restaurant which was delightful. Great, quiet night's sleep and cooked to order breakfast. Really pleasantly surprised and somewhere we would like to come back to.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Chris J, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us and had a great time in our Verandah Restaurant for both Breakfast and Dinner. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"THE Perfect afternoon tea."

5
Tony36, Crowborough, United Kingdom 05/03/2019

Very friendly staff. A pleasure to chat with. Checked to see if any food allergies or special requirements. Exactly as what a cream tea should be. i. e. Tasty fresh sandwiches, currant scone with the usuals, delicious cakes and as a bonus several half cut strawberries. As much tea or coffee as you want. Lovely view of seafront and pier from table by bay window. What more? Suited us down to the ground. Hope it does you too.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tony36, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Warmest of welcomes "

5
User 02/03/2019

I've had the pleasure of visiting this lovely hotel many times and every visit I have been made to feel very welcome by the whole team. The breakfast is terrific and i think it's fair to say I've probably sampled majority of the main courses on offer in the restaurant over the last few weeks/ months and everyone of the courses was delicious. I think I've stayed in at least half a dozen different rooms and everyone of those rooms has been clean, comfortable and well presented. Alec and his colleagues attentiveness and assistance in catering for our requirements has been very much appreciated and I can't thank them enough. I will leave Eastbourne and especially this great hotel and its staff with only the fondest of memories and sincerely hope to return in the future.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Trail227700, Thank you for taking the time and reviewing your recent experiences here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great that during your visits here in Eastbourne you choose us as your regular Hotel and always found the rooms to your liking, well cleaned and the food offering at Breakfast and Dinner delicious. Thank you also for the kind words to all the Team which always made you feel welcomed especially Alec, I will pass over these comments and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Relaxing short break"

5
familywashington, Lewes, United Kingdom 01/03/2019

Just had an excellent two night stay at the York House Hotel. We received a warm welcome and found all the staff to be friendly, helpful and courteous. We stayed in a lovely, large room with a kitchenette on the top floor. Everything was spotlessly clean. Current Winter rates make for superb value. We loved the swimming pool - it was very warm and perfect for a relaxing swim. Breakfast was plentiful and the restaurant staff helpful and attentive. Our room had sea views which added to the enjoyment. Happy to give the Hotel and staff a 5 star review.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Familywashigton, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable two night stay with us in one Superior Studio Rooms, these all come with their own little fully functioning kitchenette and of course stunning seaviews, I'm glad you felt the room was good value for money. It's great to read that you also enjoyed our heated swimming pool and the service from our front our house team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Family visit"

5
User 01/03/2019

Once again the staff made us feel more than welcome. The reception is very welcoming and Theresa who assists 8n the bar area is always bright and efficient. The food was of a good standard as always. The rooms are adequate for our needs

"still has its mojo..."

5
awb_11, Billericay, United Kingdom 24/02/2019

We've been coming here for short breaks for the better part of 20 years, though this weekend was our first for a couple of years. Pleased to say York House is still an appealing place; we had a room on 2nd floor (which we've had a few times before - so nice to be back!) with immaculate seaview (once Friday's fog dissappeared). Brought our dog who was made welcome. Had one evening meal in restaurant (nice though I would not have served the same salad with mains as with starter), and breakfast both days. This is really excellent, with buffet approach and wide choice, including some particularly tasty bacon. Alex in the dining room is gregarious. Pity we didn't have time for swimming pool but the summer-esque February weather meant we were outside for walks all weekend. Thanks and will be back.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Awb_11, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It was great welcoming you back again after a few years and I'm glad that you had another great stay with us in one of our seaview rooms, these are definitely well worth the little supplement we charge for it. I'm also pleased to read that you enjoyed your dining experience with us both at breakfast and dinner and was well looked after by Alec, thank you also for your comments, I will pass them to our Chef. The Team and I all look forward on welcoming you again in the near future and hopefully next time you will be able to find a bit of time to try our heated swimming pool. Kind regards, William

"Fantastic sea views"

5
Kim E, Sheerness, United Kingdom 21/02/2019

Our third visit as we cannot fault this hotel and it's location and staff. Love our sea view room. Large and comfortable bed. Excellent buffet breakfast. So much choice and top quality food. We have also had evening meals here which are also excellent quality. The staff here are very welcoming, friendly and hospitable. At breakfast Alec was exceptionally helpful and accommodating. Nothing is too much trouble for him. Hotel is close to local shops and takeaways as well as a short walk from the pier and main town.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Kim E, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great to read that you had yet again a fantastic stay with us in one of our seaview rooms, this is what what we aim for happy returning customers. I'm glad you found our food offering at breakfast and dinner to your liking, we do try to source as many products as possible locally and I'm glad the quality was to your liking. Thank you also for the kind words to all the Team, especially Alex, I will pass over the feedback which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely stay"

5
User 21/02/2019

Me and my partner arrived on Tuesday and got to reception and was greeted by a very warm welcome from young girl on reception and stuart duty manager. I had pre ordered a bunch of flowers and bubbly for my room which my partner loved. We stayed for 2 days in room 204 beautiful room fantastic helpful staff. Stuart is a credit to ur hotel. Will definitely visit again.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Pioneer761869, Thank you for sharing your experiences of your recent stay with us here at the Best Western York House Hotel. I'm delighted you enjoyed your stay and it was a pleasure to meet you. Thank you also for the great feedback which will be passed onto the team and serves as a wonderful motivator for a job well done. The team and I hope to have the opportunity to welcome you back in the near future. Kind regards, Stuart Anderson

"Noise"

3
User 18/02/2019

The roon was not the same as the pictures , don't be fooled and if you get room above kitchen you won't get much sleep The bath /shower I'd high to climb in to especially if you are a bit older. Parking is difficult

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback. Apologies for the disturbances during your stay; I have discussed with the management team and taken steps to rectify for future guests to ensure this remains an isolated incident. In terms of our rooms, they are all decorated to a high standard, clean and very functional. All photos advertised on our website are an accurate representation. Please note we do have a variety of rooms from Standard Double / Twin rooms all the way to four poster deluxe rooms. The team and I hope we have another opportunity to impress in the near future. Kind regards, Stuart Anderson

"Nice hotel"

3
NickAdua, Croydon, United Kingdom 18/02/2019

Our experience didn't start great...but eventually got better. When we went inside going through the check the reception was pretty empty but got busier in few minutes. I went outside to put the parking ticket in the car. I asked if I could leave the luggage there and I step outside for less than 5 minutes. When I came back my hand luggage wasn't there anymore. I reported it to the receptionist but they weren't very helpful. I started to get a bit nervous and worried at the same times and I had to push a lot before they start to call some of the guests that signed in the last 5 minutes. After few minutes a lady, that was there for the check few minutes earlier, came downstairs to talk with the reception about the dinner and I asked her if she saw my luggage and then luckily it was with a friend of hers and I went to pick it up myself from the 3rd floor. A part this experience the hotel was ok for the priced we paid, even if was a bit old. The room was nice and they prepared a complementary small chocolate box to wish Happy Birthday to my wife. The pool downstairs was very nice a part that was full of mosquito.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear NickAdua, Thanks for taking the time to feedback your experiences of your recent stay with us here at the Best Western York House Hotel. The team and I are pleased that overall you enjoyed the visit. Please accept my sincere apologies for any miss-communication on check in, please be assured it has been discussed with the reception manager so that any further training required can be completed promptly. Happy that you liked the box of chocolates and the team and I do hope your wife enjoyed her Birthday. Thanks again for your review, we hope to have another opportunity to impress in the near future. Kind regards, Stuart Anderson

"Very Good But?"

4
User 15/02/2019

the hotel is dated in decor and caters mainly for older guest,But having said that the hotel is very clean and rooms are pleasant and well prised. the hotel also welcomes dog to stay at the hotel which is a plus these days. the resterant offers good food which was tasty and simple all in all the hotel is old world charm in a good seafront location.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear David C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room to your liking, clean and good value for money. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but we do provide little things like pet beds, water bowls and some treats for them. It's also great to read you enjoyed our food offering in our Verandah restaurant, we do try to source as many products as locally as possible and it's nice to receive such feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"1 night stay "

5
DianeG176, Morden, United Kingdom 13/02/2019

We had an amazing stay here . Friendly helpful staff great location found a free parking space 1 road away . There was a banging noise next to our room upon check in this was fixed as soon as we called reception . She did say the manager would come and see us , managed never materialised but noise stopped . Super pool we had it to ourselves for two hours . Bed was two twins pushed together but comfortable so no complaints . We did not have dinner or breakfast . There was entertainment downstairs in the evening but we didn't go . Will be returning for sure .

"Gret Hotel even better Staff"

5
User 11/02/2019

Very Late on arrival but staff sorted everything for me. Hotel is in a gret spot and the Breakfast was freshly cooked. Parking was not a problem and the hotel even provided a parking extention for £1 This is how all staff in Hotels should be Thanks

"Friendly clean"

5
2001suec, Folkestone, England, United Kingdom 09/02/2019

Spent 3 nights at this hotel staff very friendly and helpful. Dog friendly supplied dog bed and water bowl and some treats for my dog. It was clean comfortable and we had lovely sea view as right on sea front. Only negative was the pillows were very hard.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 2001suec, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you and your four legged friend enjoyed your stay with us here in Estbourne in one of our seaview rooms, these are most spacious than standard rooms.. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but as you mention we do provide little things like dog beds, water bowls and some treats for them. Thank you also for the feedback about the pillows, things like these are subject to personal taste but I'm sure if you would have mentioned something to reception we could have sorted some softer ones for you. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Wonderful stay"

5
Fearless658963, Muri bei Bern, Switzerland 08/02/2019

Just returned home after a 5 stay with family in this hotel. We had a wonderful stay. Large and clean familyroom, seafront views and the most important issue: very very friendly staff! Breakfast: everything you want. You won't leave hungry. What we liked most: the hotel is a little bit "dated" but has it's own "charme" and relaxing atmosphere. We will be back!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Fearless658963, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you and your family had a pleasant stay with us. All our family rooms are quite spacious and all are seaview rooms which is a great feature. I'm also glad you found breakfast to you liking, we do try to source most of our products locally so it's great to have such feedback and offering and A La Carte and buffet breakfast there is plenty of choices for all palates. Thank you also for the kind words to the team, I will pass them over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A great hotel for the money with great staff."

4
User 06/02/2019

Stayed here with my little boy on a daddy son getaway. Was blown away with the value for money. We were upgraded to a family room for nothing and enjoyed every moment of our stay. Quiet and brilliant staff. Will be staying again.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Companion01052064740, Thank you for sharing your experiences of your stay with us here at the Best Western York House Hotel Eastbourne. Delighted you enjoyed your stay and found the team to be "Brilliant". The team and I hope to welcome you back in the near future. Kind regards, Stuart Anderson

"Another great stay here"

5
wombleflier, London, United Kingdom 06/02/2019

This is my second stay here the first being last August. This time I stayed on my own and was allocated a very comfortable room on the top floor with a sea view (shame about the rain!!) I was bright and cheerful. Very quiet and I had an excellent night's sleep in an enormous comfortable bed. I had a very friendly and efficient welcome when I arrived and was called a few minutes later to ask if everything was ok with my room and if I needed anything else. A very nice touch. I've just had my breakfast before leaving. Again very warm and friendly staff. I wish I could stay another night but I have to get home. I'll definitely stay here next time I come to Eastbourne. Very highly recommended

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Wombleflier, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great that you had another great stay with us in one of our seaview room, this is what what we aim for happy returning customers. Thank you also for the kind words to all the Team which I will pass over and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future and hopefully next time the weather will be a bit better. Kind regards, William

"Pleasant atmosphere and rooms"

5
User 04/02/2019

Stayed there for 6 nights. Loved the rooms. Lovely sea view. Very nice friendly, helpful staff. The rooms are very tidy and clean. I was only going to stay 3 nights but extended to 6. I don't think the place needs updating as some reviews might say. it's got a lot of modern creature comforts.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Enyozia O, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read your stay was such a good one in one of our seaview rooms that have all been refurbished with all the modern comforts that you extended it for another three days. Thank you also for the kind words to the Team which you found always friendly and helpful, I will pass these comments over which i'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very good and comfortable"

4
annageezer, High Wycombe, United Kingdom 03/02/2019

Other reviews have said the hotel needs up dating, I agree but it did not spoil our stay. We had a sea view room on the third floor. A very spacious room and very comfortable bed. We were a family using three rooms and all agreed a good stay. Breakfast was good. The reception staff were helpful. The lovely lady in the bar was very friendly and good service. My grandson of 8 years really liked her. Parking permit from the hotel cost £1 Per day. Hotel just across the road from the beach.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Annageezer, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyalbe stay with us, found all the room spacious, well decorated and to your liking. Thank you also for the kind words to the Team which you found always very affable, especially Teresa in the bar, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Brilliant weekend for us and the dog!"

5
copppertop, Swansea UK 03/02/2019

Long weekend, met by very friendly reception staff with help to carry luggage. Room was big and warm with a dog bed, water bowl and treats. Breakfast was excellent with good quality bacon, sausage and eggs. All staff very helpful, would definitely recommend and have a return visit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Copppertop, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you and your four legged friend enjoyed your stay with us here in Estbourne. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but as you mention we do provide little things like dog beds, water bowls and some treats for them. It's great to read that you enjoyed your breakfast experience with us, we do try to source as many products as possible locally and it's great to have such nice feedback. Thank you also for the kind words to the team which you have found always helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Brilliant :-)"

5
KeithHoliday, Maidenhead, United Kingdom 31/01/2019

Brilliant hotel in lovely Eastbourne. All staff in this hotel are doing a great job and it appears they have a good working team in place. Well done to you all. Look forward to returning many times in the future. Cheers, Keith

"First time in Eastbourne"

5
Michael R, Chelmsford, England, United Kingdom 29/01/2019

Our first time in Eastbourne and found it very interesting and unspoilt. York House was very nice. Modern room was lovely looking over the beach. Staff very friendly and helpful. Appreciated the chocolates for our anniversary! Neat little pool that we had all to ourselves one morning. Excellent breakfast and evening meal very good. About 15 minute walk to centre of Eastbourne. To be quite honest can't find anything negative to say about this hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Michael R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us and had a great time both in our Verandah Restaurant and our indoor heated swimming pool and found the Team always friendly and helpful, I do pass all the comments over which I'm sure the will appreciate. Thank you for choosing us for your first visit here in Eastbourne, the Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Weekend break"

5
User 28/01/2019

We couldn't fault the hotel. Staff were helpful and friendly. We upgraded to a sea view room which was worth the extra few pound, lovely view , very warm and furnished well. Bed was very comfortable and the bathroom very clean with some really nice toiletries. Breakfast included and plenty to choose from, evening meal was pleasant, staff friendly and good was very good.. The hotel was not far from the pier or shops, with a bus stop outside for the marina. Everyone was very friendly and definitely would stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bobbie T, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your weekend stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. I'm glad you also found your dining and breakfast experience a pleasant one, we do try to source as many product as locally as possible and it's great to read review such as these. Thank you also for the kind words to the Team, which you found always polite and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"excellent 3 nights"

5
bazzergreen, Epsom, United Kingdom 28/01/2019

My wife and i stayed at the York house hotel for 3 nights and from the time we booked in to the time we departed we were met with friendly, attentive, polite,professional staff who went out of their way to make our break an enjoyable one

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bazzergreen, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your three night stay with us and found the team always friendly, attentive and professional, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, Willliam

"Weekend Stay"

5
TGRSoton, Southampton, United Kingdom 27/01/2019

A warm welcome at reception on arrival, with all the necessary explanations on what is where, when food is served etc etc. We had upgraded our room to a sea view and it was beautiful. Large and spacious, well decorated and nicely presented. During our stay we used the pool and the bar and found both to be very good, breakfast was a buffet style, but again the staff made sure you had everything you required. On the second morning no introduction was needed and the breakfast waiting staff took us straight to our table. During our 2 night stay we found all the staff polite and helpful.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear TGRSoton, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your weekend stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. I'm glad you also found your dining and breakfast experience a pleasant one, we do try to source as many product as locally as possible and it's great to read review such as these. Thank you also for the kind words to the Team, which you found always polite and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Great hotel"

5
User 17/01/2019

Last here in October and the hotel staff, bedroom and breakfast was great. I would recommend the York House if you are in Eastbourne. We have booked again for 4 nights in September. Customer service excellent and nothing is to much trouble. Unusually for hotels the americano black coffee was really full of flavour and a real cremma at £2 so as a coffee lover this was great. Special thanks to Stuart ( manager ) and the operation's manager ( sorry do not know his name ). John

"Lovely afternoon tea"

5
Dawn G, London, United Kingdom 16/01/2019

A lovely afternoon tea with polite staff and delicious food. We had a very warm welcome. Extremely kind and pleasant, helpful staff. The food was presented well and consisted of ham, tomato and mustard sandwiches and cheese and pickle. Two very large light and fluffy scones with strawberry jam and a large pot of clotted cream to share. Fresh strawberries, 2 small chocolate eclairs and two cherry cakes. The food was very good. Sat at a table with great views of the sea, I would have no doubt in going back,the coffee was perfect too.Thank you to everyone who made our visit so lovely.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Dawn G, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by the Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"My Favourite Hotel in Eastbourne"

5
MLEAJD, Bournemouth, United Kingdom 16/01/2019

All my stays at this hotel are just perfect ! My last particular stay was in the four poster room and as I have stayed in this hotel many times before I have my particular favourite rooms from this style room to the Kind Studio. Upon checking which was early before the normal check in time I asked reception which room I had been allocated and Ellie on reception was really helpful by saying to me she will take me up to the 3 four poster rooms to see which one I preferred, Ellie was really professional in showing me the 3 slightly different rooms and as I was there early but still not checking in till 2pm plus January is not a busy time of the year I was able to chose my particular favourite 4 poster room which could be not possible when the hotel is normally busy. Thank you to Ellie for doing this as it goes above and beyond the already fabulous customer service I already always receive from everyone when staying at this hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MLEAJD, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed yet another pleasant stay with us, this time in one of our four poster bedrooms. These are definitely the best rooms in the Hotel and well worth the supplement we charge for them. As you mention we only have 3 rooms of this type, they all come with stunning seaview, Jacuzzi bath and small extra touches like your own espresso coffee machine but they are all slightly different to each other and I'm glad that you had the opportunity to choose the one you liked the most. Thank you also for the kind words towards Ellie, I will pass these over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely location, super staff, good breakfast (with no rugby scrum!)"

4
Sue M, Croydon, United Kingdom 08/01/2019

We will stay at Best Western York House in preference when staying in Eastbourne. It is well located, clean, comfortable, with lovely staff and a good breakfast is served, sedately - no rugby scrum, as we have had with some of the other hotels. Very happy to recommend.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Sue M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you enjoyed your stay with us, this is what we aim for, to have happy returning customers. It's great to read that you not only enjoyed your stay in one of our rooms but experience great service and food during breakfast. Thank you also for the kind words to the Team, I will pass these comments over The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great Stay"

5
Steve_P_Kent, Rochester, United Kingdom 07/01/2019

We stayed here in May to celebrate our wedding anniversary (sorry for the late review), the manager, waiting staff, restaurant staff and general staff all did the maximum possible to make our stay special. We saw a deal on groupon, but actually booked something better as deal directly with the manager before booking. We stayed in a large spacious refurbished room with sea views; it was well maintained, warm and comfortable. The hotel is situated in a great place in Eastbourne and there is decent cost effective on-street parking which can be arranged via the hotel. some parts of the hotel looked like they still needed a bit of work, but it's not claiming to be a 5* and it still great value.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Steve_P_Kent, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you had a wonderful Wedding Anniversary with us and thank you for choosing us for this special occasion. Our Seaview Bedrooms are definitely well worth the little supplement we charge for, they have all been furbished to high standards, are slightly bigger than standard double rooms and of course with stunning views. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Christmas/New Year stay"

5
User 07/01/2019

We stayed the weekend between Christmas and New Year for just the one night. The reception staff were excellent and very attentive and friendly. We were made to feel very welcome and check in was quick. We booked to stay in the deluxe room with a four poster bed which provided sea views. The room was wonderful. It was spacious, clean with a beautiful bathroom and the bed was amazingly comfortable and we thoroughly enjoyed our stay. Breakfast was buffet style and the hotel provide information for a traffic light system so you are not impacted at breakfast and can choose a suitable time. The food was delicious and plentiful. This was our first trip to Eastbourne and one we will be repeating in the summer. If you can afford it I recommend the room we stayed in as it was fantastic. Luckily for us we were able to utilise a 'Smartbox' voucher given as a gift otherwise we would not have been able to enjoy such a wonderful room and doubt we will in the high season either but I cannot recommed this hotel enough, we had a wonderful stay. Well done Best Western York House Hotel

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear DarrengW4100JK, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you enjoyed your overnight stay with us. Our Deluxe Four Poster Bedroom are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. I'm glad you enjoyed your breakfast with us, as you mentioned we do provide full English and continental breakfast on a buffet but we also provide an A la Carte menu for any items not displayed on the buffet, I'm glad the little "traffic light sign" in the room was helpful. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in this summer. Kind regards, William

"Will return"

5
Phillip S, Leicester, United Kingdom 05/01/2019

I am a group organiser and we came at the end of November for a turkey and tinsel after coming the year before in the spring. Both visits were excellent and the hotel staff are a credit to the owners. Both trips had over 45 people on and I never got one complaint. We will return to this lovely hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Philip S, Thank you for taking the time and reviewing your experience here at the Best Western York House Hotel. I'm delighted to read that you enjoyed your stay with us on both occasions and that so did the rest of your party. Thank you for the kind words to the team which I will surely pass on and the Team and I all look forward on welcoming you again in the near Future. Kind regards, William

"great stay"

5
Julia S, sawbridgeworth, United Kingdom 02/01/2019

we had a lovely New Years Break at this hotel, with a lovely sea view in a fantastic superior room.With wonderful staff on hand at all times, they were helpful, friendly and had great personality. Well positioned for the pier and the town and a good place to stay if visiting the Abbey etc at Battle

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Julia S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you enjoyed your New Years Break with us and found our Superior Room room to your liking, these rooms are all bigger then standard room and all come with stunning seaviews, please note if you would like to book these rooms again that we have renamed them Executive rooms. Thank you also for the great feedback to the team I always pass comments over and the team always appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Xmas weekend"

5
Littleannie3, London, United Kingdom 31/12/2018

Myself sister and daughter came here xmas weekend, we have been doing this now for many years and once again a brilliant stay, the service at this hotel is great, nothing is to much for them the reception staff very helpful and great customer service,we have already rebooked for next xmas that's how good it is, room very clean lovely big white fluffy towels not like some hotels that think you can try with a handkerchief!!! We had the xmas dinner menu it was great so big thanks to the chef! Can't fault this hotel in anyway, we come here st least 3 times s year and the service has never dropped it's standards so thanks to all the staff for a wonderful stay and happy New year too you all!

"Wedding weekend"

5
scottie1965, Cambridge, United Kingdom 31/12/2018

We have recently returned from our wedding weekend in Eastbourne. We married on the 15th December and based ourselves and our guests at the beautiful York House hotel. The marriage took place at the town hall with the wedding celebrations at the hotel. We had been planning our wedding for several months and with the help of members of the hotel team and in particular the general manager Darren, the weekend was perfect. We had booked 8 rooms and everyone of our guests raved about all aspects of the hotel. The hotel is in a fantastic location, within a short walk of both the pier and the town centre and right on the sea front. Parking is available in front of the hotel and a parking ticket can be purchased from reception for just £1 a day. The hotel is a beautiful old building and the room we stayed in was fantastic, the room was spacious with a sea view and a huge wardrobe/dressing area and a bathroom with jacuzzi bath and walk in shower. Breakfast is a particular highlight of mine, there is a vast selection to suit all needs but the full english is absolutely delicious. We enjoyed a fabulous three course wedding meal and the hotel had allocated a table which was beautifully decorated, in a separate room which was our groups for the weekend. We stayed for three nights and we cannot fault anything about this hotel but what makes this hotel stand out is the staff, nothing is too much trouble for any member of the team, you are always greeted with a smile and always spoken to as if you are a friend. We will be back and thanks again to Mark, Darren and all the team.

"Doggie/Teenager family stay"

5
IzzicusWales, Vancouver, Canada 28/12/2018

We have just had two wonderful nights at the York House Hotel. We arrived with our two large dogs and large children (teenagers) and we're made very welcome.The room was spacious and comfortable. From the dog beds to the human beds all were comfy. It was lovely to have the human and doggie treats!! Nothing was to much trouble for the staff and everyone was kind and helpful. The pool was an added treat, nice and warm on a late winters afternoon. The view was stunning and great to have real windows to open. The parking was so easy too. To be so central was great for meals out and sea walks. Highly recommend, especially for doggie and child/teenagers point of view.

"Absolutely perfect"

5
Jessica02122, Crawley, United Kingdom 18/12/2018

So me and my other half wanted a very special night away and decided to look for a real special hotel with a few hidden extras Well this didn't disappoint from as soon as we got in our room with views of the beach it was perfect, airy, spacious and everything was shown as in the photos There was complimentary fruit and apple juice with dressing gowns and slippers It had a lovely superking four poster bed with a separate dressing room and spacious bathroom with jacuzzi bath The weather was terrible and decided to eat in the hotel the menu looked very appetising The night we stayed there was a Christmas party which didn't bother us until we went in the restaurant for our meal just to be told it was the Christmas menu I would of liked the steak that was on the menu in which reception forgot to inform me when I booked the table Well what a surprise!!! Alec in the restaurant was so a accommodating and said that he would ask the chefs if they could and they did us two absolutely lush steaks with triple cooked chips As there was no menu Alec provided me chocolate ice cream and strawberries that is definitely going above and beyond his duties Such a lovely man The breakfast was mediocre but edible but overall we are booking for a summer stay so when can venture outside into Eastbourne Absolutely loved it and the staff were brilliant See you in the summer

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jessica02122, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, Jacuzzi bath and all the other little extras that you have mentioned. It's great to read that you also enjoyed your experience in the Restaurant, with Alec our Supervisor looking well after you. Thank you also for the kind words to the rest of the Team, we all look forward on welcoming you again in the summer. Kind regards, William

"Lovely afternoon tea"

4
Rosemary C, Burgess Hill, United Kingdom 16/12/2018

Enjoyed a lovely afternoon with my friend. The afternoon tea consisted of ham and tomoato and tuna and cucumber sandwiches, 2 large fruit scones with jam, cream and butter. There were 4 small cakes. Delicious.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Rosemary C, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Bar Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards

"Dog friendly hotel"

5
OF12345, Oxford, United Kingdom 16/12/2018

The hotel staff were so welcoming and even provided a basket, bowl and biscuits for our dog. The room was comfortable and the Restaurant Manager at Breakfast was really friendly and the food was fantastic.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear OF12345, Thank you for taking the time and reviewing your recent stay here with us at the Best Western York House Hotel in Eastbourne. I'm glad you and your four legged friend enjoyed your stay with us here in Estbourne. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but as you mention we do provide little things like dog beds, water bowls and some treats for them. It's great to read that Joe our Restaurant Manager looked after you very well at breakfast, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"High Tea"

4
angus b, Eastbourne 12/12/2018

Nice old fashioned hotel which provided an excellent traditional English tea with cut brown & white varied sandwiches,large fresh warm crumbly scones, with clotted cream pots topped with a fresh strawberry, plus a plethora of cream cakes.-Only critique would be that a cake stand would have been better as per my last visit for tea & the sandwiches could have been cut into smaller slices with slightly fresher bread, Otherwise the service was excellent & liked the parking ticket facility at the desk which allows parking(which can be difficult at busy times on the sea front)- for virtually full day for payment of £1 at the desk.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Angus B, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Bar Team Members, thank you also for your feedback about the sandwiches and the layout, I've passed these comments over to our Head Chef so that they can be looked at. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Traditional right on the seafront"

5
laporte2016, Maidstone, United Kingdom 09/12/2018

Fantastic room overlooking the sea. Went to sleep with the sound of waves. Quaint hotel but very clean room and swimming pool immaculate. Very friendly service at reception and breakfast. Couldn't fault for the price.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Laporte2016, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us in one of our seaview rooms, these are bigger than standard room and well worth the little supplement we charge for them. It's great to read that you also enjoyed our heated swimming pool and the service from our front our house team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best Western delivered again!"

4
User 07/12/2018

Couple of days away and all good with room, food, pool and staff. Yes corridors and stairs could do with updating but room is lovely and cosy. Large bathroom and window view of the sea. Breakfast was made to order and hot.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Caroline A, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your two nights stay with us, all our seaview rooms are bigger than our standard room and well worth the little supplement we charge for them in my opinion. We do offer an A la Carte breakfast and a buffet and we try to source as many products as locally as possible and I'm glad you had a good experience in our Restaurant. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Pleasant stay."

3
User 04/12/2018

Hotel needs updating, Carpets, Bathrooms, and Windows.The toilets on the landing gave a rather horrid pong when entering the lift.We had a pleasant stay and nice food. Staff very helpful and friendly, especially Alec.We had a lovely sea view from our room, and a balcony which could only be accessed through the single glazed and very weathered window.The door lock did whistle when locked, Reception staff arrived to solve the problem immediately. The pool was lovely and warm. It was very nice to have a swim before dinner.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear SharronC85, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us in one of our seaview rooms, these are more spacious than standard one and in my opinion well worth the little upgrade that we charge for them. It's great to read you found our food offering to your liking, we to try to source as many product as possible locally and I'm glad this makes a difference. Our heated swimming pool is in my opinion the perfect size for a nice relaxing swim and I'm delighted to read you enjoyed your time there, we always keep it at around 30 degrees so no matter the weather outside is always nice and warm. Thank you also for the kind words to the team, especially Alec in the restaurant, I always pass comments over and they always appreciate the feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Clean & comfortable"

4
geesefeet, shropshire 21/11/2018

My wife and I stayed overnight whilst visiting our daughter. Our room was clean and comfortable and was ideal for our brief stay. The only issue was that we were next to the lift so things got a bit noisy from about 7am

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear geesefeet, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your overnight stay with us and found the room clean and comfortable, apologise about the little issue in the morning. The Team and I look forward on welcoming you back in the near future. Kind regards, William

"Good 3* hotel"

4
User 12/11/2018

Good location with a beautiful sea view in the superior family room. Tasty breakfast and a good value stay overall. Service has been excellent and some extras you wouldn't expect in a 3* like the toiletries and bag drop off. What could be improved is the bedding that is a bit tired and flat.

"Lovely stay"

5
User 11/11/2018

Lovely hotel which is right on the beach. Short walk to town to find restaurant and bars. Hotel it self is clean and has everything you need. We stayed in room 194 an upgraded room that didn't disappoint us very large room, separate dressing and large bathroom with great sea views the only small thing was the dressing gowns were way too small and short, but this wasnt a big thing to us ans didn't affect our stay.. We didn't eat in the hotel only for breakfast which was lovely and fresh nice quality food. The hotel recommended a local restaurant for us to eat at which again didn't disappoint Mo Mumbo everyone must try.. Overall a great stay in Eastbourne.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jo H, Thank you for sharing your review of your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay in room 194 one of our four poster bedrooms, we only have 3 of this types of rooms and all are very spacious rooms, with Jacuzzi baths and all are seaviews and few other little touches like your own little espresso machine, thank you for bringing to our attention the little issue with the size of the dressing gowns, we will keep it in mind when ordering some more. I'm happy you found the breakfast to your liking, we do try to source as many local products as possible and I'm glad you found it of high quality. We do hope to have the opportunity to welcome you back here in Eastbourne in the near future. Kind regards, William

"An excellent relaxing break"

5
User 06/11/2018

We recently stayed at this hotel for a short break. The accommodation and location were excellent. The staff were professional and very attentive. The swimming pool is maintained to a high standard and added to a very relaxing stay

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Fearless362921, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read you had an excellent stay with us, found the room to your liking and the Team always professional and attentive. I'm glad you had the time to enjoy our heated swimming pool which in my opinion is the perfect size for a relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards,

"Sadly, a wilted White Rose"

2
Kenneth R, Sutton, United Kingdom 03/11/2018

Having requested a room with "easy access and limited stairs, near lift if not on lower floor", to be sited in the most distant position from the only lift in action was not a good start. " Central reservations had not passed on the request " or so I was told! Hotel Reception were further confused about the lack of dining possibilities. Having received a message that there would be no dinner facilities for Wednesday and made a table reservation for 7.15pm on Tuesday. it transpired that there was no dinner available on Tuesday OR Wednesday. Newspapers ordered for collection from Reception each morning were not there on the first morning - Sorry, Reception had not actioned the recorded request. Sadly that's the unprofessional picture that has to be painted. The bedroom, to be fair, was OK and the walk-in shower was fine, as was the general cleanliness, but the Reception gaffes and lack of attention to detail spoiled what should have been a pleasant leisure break.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Kenneth R, Thank you for taking the time to share your experiences on your recent stay with us here at the Best Western York House Hotel Eastbourne. According to our records your reservation was booked through a third party agent so when the receptionist stated central reservations had not passed on the request, this wasn't completely accurate so apologies for that. The issue was we didn't receive the request at all from the agent you booked with. When we did our courtesy call to you 10 minutes after check-in and we offered a complimentary upgrade to meet your request to enhance your comfort further. You declined to transfer rooms stating you'd already unpacked which we respected. Apologies for the mix up in communication regarding the maintenance works and opening times of the restaurant. At the time of the stay the hotel was having maintenance works completed in the kitchen whilst we did plan for the kitchen to be back in service on the Tuesday evening, these works over run and the kitchen had to remain closed. The Duty Manager called you in the afternoon and explained the change of plan but explained the restaurant would be back open the next day (Wednesday), we booked you a table at your request and the Duty Manager provided complimentary drinks voucher as a gesture for the inconvenience. We usually receive great praise for our attentive, friendly and professional staff and I can only apologise that due to the circumstances that occurred this was not the image perceived. When you choose to visit Eastbourne again please feel free to contact me directly on: manager@yorkhousehotel.co.uk and I'd be happy to arrange your next reservation with us. Kind regards, Stuart Anderson

"Excellent 2 night stay as couple and dog."

5
UKtourist2, UK West Midlands 02/11/2018

Excellent! Ground floor room with sea view. Room was spacious, very clean and massive bathroom with separate walk in shower, important as I have mobility issues. My husband used the heated pool and remarked how warm it was. Breakfast was excellent plenty of choice. The staff were very helpful and pleasant at all times. Reception staff advised me to contact shopmobility in Eastbourne as I wanted to hire a mobility scooter for a day. Also there is an outside ramp to access the hotel which is the reason I choose to say at this hotel. Would certainly return in future and recommend to friends visiting Eastbourne.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Uktourist2, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you enjoyed your overnight stay with us, found the room to your liking and enjoyed our Breakfast offering, we do try to source as many product as possible locally and offering a Full English and Continental Breakfast on Buffet and an A La Carte Breakfast there is a various selection for everyone. It's great to read that you found the Team always helpful and friendly especially, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you and your four legged friend again in the near future. Kind regards

"Had a very enjoyable stay"

5
User 30/10/2018

Room 234 was bright and very well decorated with a lovely on suite bathroom and Sea view. It was quiet and we slept well. They had a great self help breakfast range which was lovely, also wide range from the menu. Evening meals limited but nice. All the staff were very friendly and helpfull especially Alec who made a point of catching up with us each day with a bright cheery smile and a chat. Would definatly stay there again

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jennider G, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had a pleasant stay with us and found the room quiet and to your liking, all our seaview rooms are bigger than the standard ones, and in my opinion well worth the little supplement that we charge for it. I'm glad you enjoyed your breakfast with us, as you mentioned we do provide full English and continental breakfast on a buffet but we also provide an A la Carte menu for any items not displayed on the buffet. Thank you also for the kind words to the Team especially Alec om the restaurant, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Disappointing "

2
chelseamade, East Grinstead 29/10/2018

A very tired looking environment. A strong smell of damp though out the hotel and the room we were in. The room was compact to say the least with basic facilities. This is the second Best Western we have stayed in and believe me there won't be a third ! Room rates need to be revised to reflect the overall poor experience of this hotel... Only plus is the location along the sea front... We have stayed in various hotels in Eastbourne over the years and this would rate near the bottom of our hotel stays.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Chelseamade, Thank you for your review, I can see according to your review history that you're referring to the same reservation as Julietwheresromeo in which you stayed as a couple. I was very surprised to receive these reviews as according to our records nothing was communicated to our team during the stay. You both stayed in (340) which we advertise as a standard double room. My team always welcome the opportunity to impress and resolve matters where possible given the opportunity. It is unfortunate for both parties this avenue wasn't explored. The reservation was made through Buyagift in this instance; unfortunately we can't control the room rates that are listed on third party websites such as Buyagift but our direct websites will always list the a competitive rate compared to other 3 star hotels in Eastbourne. The feedback we receive from guest staying in room 340 and with us in general is positive. This review is not a true representation of the general feedback that we receive from our guests as a whole which can be observed in previous reviews. I'm sorry that we haven't met your expectations on this occasion. If you are in the area and would like to give us another opportunity please feel free to drop me an email directly – manager@yorkhousehotel.co.uk Kind regards, Stuart Anderson

"Room 340"

1
julietwheresromeo, West Sussex 29/10/2018

Stayed here on Friday 26th October & what a disgusting room 340 is. It's cramped, claustrophobic, damp, dingy & the bed is the most uncomfortable bed I've slept in & it has given my partner & myself a bad back. The hotel is very dated with thread bare carpets & the stench of damp is everywhere . I was give a buyagift voucher and had to pay an extra £30 to stay in this grotty hotel, I will be complaining buyagift as this hotel is the Pitts. I am uploading some photos so people avoid this place & stay elsewhere. The door into the room touched the bed where the room was so small & the towels provided where already wet so obviously not changed from the last guest, the view from the window was disgusting , worst nights stay in Eastbourne, never again will I be stepping foot inside this grim place.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Julietwheresromeo, Thank you for your review, I can see according to your review history that you're referring to the same reservation as Chelseamade in which you stayed as a couple. I was very surprised to receive these reviews as according to our records nothing was communicated to our team during the stay. You both stayed in (340) which we advertise as a standard double room. My team always welcome the opportunity to impress and resolve matters where possible given the opportunity. It is unfortunate for both parties this avenue wasn't explored. The reservation was made through Buyagift in this instance; unfortunately we can't control the room rates that are listed on third party websites such as Buyagift but our direct websites will always list the a competitive rate compared to other 3 star hotels in Eastbourne. The feedback we receive from guest staying in room 340 and with us in general is positive. This review is not a true representation of the general feedback that we receive from our guests as a whole which can be observed in previous reviews. I'm sorry that we haven't met your expectations on this occasion. Also for the benefit of other reader's – none of our room doors hit the bed and we always provide clean towels for our guests. If you are in the area and would like to give us another opportunity please feel free to drop me an email directly – manager@yorkhousehotel.co.uk Kind regards, Stuart Anderson

"Another good stay"

5
EastYorksJude, East Yorks 27/10/2018

Had a two night stay at York House. A really enjoyable stay. The staff were friendly and helpful and we had a lovely sea view room. We had a delicious cream tea on arrival and had a hearty breakfast each morning. Love the position on the front.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear EastYorksJude, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable two night stay with us here in one of our seaview rooms with our Autumn offer which includes a cream tea on arrival. Thank you also for the kind words to the team, I will pass these comments over which I'm sure they will appreciate. Kind regards, William

"strange dish"

3
fredafox53, Eastbourne, United Kingdom 25/10/2018

This is a carrot hummus with sourdough and veg for dipping. The hummus was to firm to dip anything in it and the cucumber was too limp to even try! It was actually quite tasty and fresh but it looked like a deconstructed doggie-doo sandwich. (I thought I was in a trendy hipster cafe for a minute) Maybe the kitchen staff need to work on the presentation?

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Fredafox53, Thank you for taking the time to provide feedback on your recent stay. I am pleased that though you didn't appreciate the presentation you did enjoy the quality and taste of the product. Which is important. I have already discussed your comments with the Head Chef who was not in the kitchen on the day this was served. He will be discussing with the kitchen team to improve. Thanks again, I trust the remainder of your dinner was enjoyable. Kind regards, Stuart Anderson

"Lovely traditional seaside hotel"

4
Jace682017, Northampton, United Kingdom 25/10/2018

A lovely old building, friendly staff, nice food, overall a very comfortable hotel for a short break. Not sure how good the soundproofing was as it sounded like the people in the room above us were practicing river dance which was unfortunate and woke us who they came back in the early hours. Room was comfortable and perfectly functional and the bathroom nice and clean.

"~Thank You Again for the Most Wonderful Time~"

5
towns9, Ashford, United Kingdom 23/10/2018

We have had the pleasure of staying at the York House hotel in Eastbourne on numerous occasions, always opting to stay in one of the luxurious four-poster suites, which for us have always added that extra touch of luxury, so making our visits comfortable and ever so relaxed! But on this visit the hotel was nearly fully booked, so our choice of rooms was very limited... so we opted for the “Loft room with its own kitchen and sea view”. At first we were obviously disappointed as we just did not know what to expect and we were unsure if we should proceed with the booking, as we both wanted our stay to be extra special as we were celebrating our 25th wedding anniversary. Well all I can say is: The room which was en-suite with a massive walk in shower was just amazing, it had an enormous king sized bed that was super comfy, it`s own small but perfectly formed downstairs kitchen and uninterrupted sea views that were just incredible, especially at night when the moon glistened across the surface of the sea and you could just lay in bed and just gaze at the stars. The food quality along with the buffet style breakfast at York House, has always been of a very high standard and the service once again has always been excellent, as everyone involved in the day to day running of the hotel are very passionate about what role they provide and it feels that all of the staff, really do care about each and every single customer be it young or old! We would love to stay in the “loft room” again, as we had the most “Amazing and relaxing time”! Thank you to everyone for taking the time to read my review, but more importantly: Thank you to everyone at the York House Hotel, Eastbourne, for making our stay so special... We cannot wait to return and see you all again!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Towns9, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. Its great to read review such as these, this is what we aim for happy returning customers and I'm glad you had another "amazing and relaxing time" with us. Our four poster bedroom are indeed in my opinion the best room in the Hotel they are all furnished to high standards, with Jacuzzi bath stunning seaviews and nice little extras like your own espresso coffee machine but I'm delighted that on as we these where not available you found one of our Superior Studio Rooms to your liking, they indeed come with a King size bed, their own little kitchenette and amazing seaviews. Thank you also for the kind words to the team which I will pass over and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Kids yppt group"

4
User 22/10/2018

Lovey seaviews by our room lovey kind friendly and helpful stuff and nice bed room and good ok bathroom and in the morning breakfast was ok but get more marmaite and more juice but ovell all lovey place to stay

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Hurst2, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyalbe stay with us, found all the room spacious, well decorated and to your liking. Thank you also for the kind words to the Team which you found always very friendly and helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Overnight with granddaughter and our dog"

5
DeeWeekes, London, United Kingdom 21/10/2018

Fab overnight stay. Really impressed with staff all very friendly. Good spacious room. Had evening meal in bar as we had dog. Very relaxing couple of days. Eastbourne as a destination was a really nice surprise

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear DeeWeekes, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm glad you and the rest of your family enjoyed your stay with us, thank you for the kind words to the Team. We are a pet friendly hotel so its great to read that even your four legged family member was well looked after. The Team and I look forward on your next visit in the near future. Kind regards, William

"Fantastic weekend stay Birthday treat"

5
Nick S, Surrey, United Kingdom 15/10/2018

We stayed in a superior family room with a 9 month old and a 3 year old. Everything was fantastic and we thoroughly enjoyed our stay. Nice staff, friendly cleaners, perfect location. The bar was also ideal for a post dinner drink and the rooms were massive.

YHHManagement, Operaions Manager at Best Western York House Hotel, responded to this review
Dear Nick S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It was a pleasure have you and thank you for choosing us to spend your birthday with us. It's great to read that that you enjoyed all aspects of your stay, from the room which was one of our Superior Family rooms which all come with stunning seaview and have all been refurbished to high standard. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Overall an enjoyable stay"

3
Sandra M, Southsea, England, United Kingdom 14/10/2018

I paid extra for a large room with sea view and king size bed. Well the room was large, the sea view lovely but no king size bed! The double bed was comfortable as was one of the pillows. Yes, the decor is dated and some of carpet treads worn but everything was clean. The evening meal was ok, nicely cooked and presented. Breakfast was a disappointment as I dislike hot buffets and making my own toast! As the hotel caters for coach trips I expect this is more convenient for the chef. So if you don't mind self service breakfasts or coach tours then this hotel.is ok.

"Tired and outdated. Ripped and dirty carpet in stairways."

2
Julia P, Leeds 14/10/2018

Stayed there for one night, on business. Spent 20 minutes driving around trying to find somewhere to park - the staff weren't any help in aiding us finding somewhere to park. The room was okay - the bed was comfortable. However the landing/stairways were dirty. The carpet was ripped in many places. The windows in the bedroom were rotting. This place desperately needs some serious money spending on it. It needs updating. Breakfast was very average. View of the beach was great though. Won't be staying again.

"No Prunes !"

4
Geoffrey S, Ferndown, United Kingdom 13/10/2018

Have just returned from our 4th yearly group visit and had a very good stay but must say a few niggles to report,at breakfast for three mornings there were no Prunes ( get on your bike to Tesco's), all four toasters took forever ( 5 mins at least) the communal areas could do with a spruce up. Having said this the hotel is very friendly great staff and excellent position, a good 3 star hotel see you next year.

"70th Birthday"

5
User 13/10/2018

We booked a tea in a separate room for my 70th birthday. We had eighteen family come they decorated the room before I arrived and it looked lovely. The food was laid out on tables it all looked god and believe me it was very tasty. We had a selection of sandwiches, small cakes, scones with cream and jam, individual trifles and as much tea and coffee that we could drink with squash for the younger ones. The bar was available for anyone who wanted a drink. Two round tables were laid out with cutlery,crockery and proper serviettes. The staff were very attentive and the chef had excelled with the cakes. There was even some food left over which we were able to take away. We had a lovely afternoon and I would highly recommend the venue.

YHHManagement, Operaions Manager at Best Western York House Hotel, responded to this review
Dear Dilysiverson, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm delighted to read you and your party enjoyed your afternoon tea with us for your 70th birthday, thank you for choosing us for this special occasion. Thank you also for the kind words to the Team which I will pass over and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, Willima

"Birthday treat"

4
User 09/10/2018

Stayed at this hotel for my wife's 50th , friendly staff , lovely hotel clean and tidy our room had great sea views the breakfast was good only down side was the parking difficulties in getting a space also should of had bath robes and slippers plus choice of pillows in our room but were not there

"Anniversary stay"

4
pauline r, kent 08/10/2018

We stayed here for 4 nights for our 47th anniversary. We booked a deluxe room which was very nice with a lovely sea view. You get free apple juice per person and special biscuits every day plus fruit. Except on two occasions we did not receive them and had to go and ask reception to sort it out. Also if you order off menu in morning be prepared for a long wait. I ordered scotch pancakes with scramble egg and bacon with maple syrup but was only told after it way dished up that there was no maple syrup. should have been told this before it arrived. Next time I ordered it only pancake and bacon arrived no scramble egg no maple syrup. Staff should inform you before hand if they can not deliver what you order. Reception staff very helpful. Breakfast staff very friendly. We would stay again if ever go back to Eastbourne. Very good for parking out side the hotel. It cost £1 a day for a permit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Pauline R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you choose our hotel to spend your 47th anniversary and that you had an enjoyable stay. Our Deluxe Four Poster Bedroom are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely hotel"

4
kimmief82, Kent, United Kingdom 08/10/2018

We had a very warm welcome on arrival . our room 194 was absolutely gorgeous (Deluxe king room) very spacious , clean ,the decor was lovely with the best sea view highly recommend this room . The pool was lovely nice and warm everything was clean and well maintained . We had a lovely stay here and it is really hard to fault this place but the only thing I would change would be the Verandah restaurant it doesn't look very inviting as it looks dated and old fashioned compared with the rest of the hotel.And the smell of broccoli and fish lingering through the hotel corridors around pool area reminded me of an old people's home . But to be fair we didn't even have time to eat here and the menu did look nice . But overall we had a great weekend We will definitely stay here again . And big thanks to the friendly housekeepers for constantly making sure we had everything we needed x

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Kimmief82, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had an enjoyable stay with us, the room you stayed in is indeed one of our Deluxe Four Poster Bedroom, and these are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely weekend stay."

4
Tania M, Epsom, United Kingdom 08/10/2018

We stayed here for a couple of nights for our wedding anniversary. The hotel is nothing fancy but very comfortable and clean. We had a room overlooking the beach which was lovely and the position of the hotel definitely makes it worth another visit. The breakfast was good and plentiful. We had dinner one night which was ok but we didn't even eat the desserts as they were horrible but we were not charged for them so I can't really complain. We had a lovely stay overall the staff is friendly and helpful and it was a great weekend.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tania M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you had a wonderful Wedding Anniversary with us and thank you for choosing us for this special occasion. Our Seaview Bedrooms are definitely well worth the little supplement we charge for, they have all been furbished to high standards, are slightly bigger than standard double rooms and of course with stunning views. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice Position"

4
josephinegregory254, Haverhill, United Kingdom 07/10/2018

Very comfortable bed and clean room except for nasty stain on carpet which slightly spoilt the overall impression. Was not too impressed with the food in the restaurant. Tasted okay but was not well presented. The waiter was not particularly professional. The receptionists were all very helpful and friendly, and gave us plenty of ideas of where to visit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Josephinegregory254, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad to read you had an overall nice stay with us, thank you for the kind comments reference our Reception Team and for the feedback about the room and restaurant, I've passed over these comments to the relevant department so that they can be rectified. Kind regards, William

"Airbourne "

5
Christine H, Eastbourne, United Kingdom 24/08/2018

This was our 5th year watching Airbourne at the York House and our 4th year as a large group. The food, staff and atmosphere were excellent as always. A lovely way to spend a day at the airshow. Would definitely recommend for next year but hopefully with a little more sun than last Saturday! ??????

"Pleasant hotel on sea front"

4
nsojer, London 23/08/2018

My wife and I visited friends in Hastings and also went to see Return of the Forbidden Planet at the local theatre as a friend of ours was in the cast. The hotel is a typical sea front hotel with very friendly staff. We had a room overlooking the sea which was nice and big but there was no A/C and the wardrobe was not built in which kind of spoiled the look and feel. The beds were very comfortable and we had a good night's sleep. Sadly the corridors let the whole thing down - worn out carpets some of which were held together by gaffer tape. Breakfast was good and the staff generally very friendly. The main problem is parking nearby - while this is not the hotel's fault it does get annoying. I twice had to circle around for 20 minutes waiting for someone to leave. They do give you a day long parking scratch card so make sure you get one before you park. Nice hotel but could do with a bit of TLC

"Airshow"

5
suetomem, Brighton, United Kingdom 22/08/2018

Really enjoyed the lunch and afternoon tea package as part of the Airshow. Food was really nice especially the cream tea in the afternoon and the staff were all very helpful. We stayed overnight the room was very clean and the beds very comfortable.

"Very good value for seafront hotel"

4
wombleflier, London 21/08/2018

We booked for one night to see the airshow. The hotel was fully booked for the rest of the weekend. We asked on arrival if they had any cancellations for the next night but were advised it was fully booked but we could check in the morning, First impressions of the room (a family room, with sea-view, 1 double and 1 single bed) was that it was large, bright and spacious. However there was a rather musty smell which wasn't very pleasant but as we were only staying one night I didn't mention it. The room was a little drab compared to the photos on the website but given the low price we couldn't complain. Later that evening I was telephoned and told a double room had become available for the following night if we wanted it. I was very impressed that they had remembered and took the trouble to call us - and yes we took up the offer. The next day we transferred to the other room. I wasn't expecting much as it was rear facing and cheaper. In fact the room, although smaller, was much nicer, it had been modernised, much nicer feel altogether. I think this room may have been refurbished. It was much more in line with the photos on the website. The fact it didn't have a sea-view was not a problem at all since we were planning on being out all day. Overall we were very happy with the hotel. The location is good, the service from all the staff we dealt with was excellent. After we switched rooms we were called to ask if we were happy with the room which was a lovely touch. Hopefully all the rooms will be refurbished to the standard of the one we stayed in on the second night. I'd certainly stay here again if I return to Eastbourne

"Eastbourne Airshow"

5
Kirk G, Rye, United Kingdom 21/08/2018

The York hotel facilities were excellent along with your staff, polite and helpful for the front desk to dining rooms and bar. The veranda had a lot of chairs for first come, it felt a bit like the Germans and sun beds with towels as a few chairs had bags on and the people turned up just before the show started, but to many chairs hampered access of using the facilities easily. The food was excellent, I heard a few grumbles off other customers but we enjoyed what was served. I think what another customer was expecting was an afternoon tea so expected sandwiches but clearly cream tea was stated which was superb, look forward to seeing you next year.

"Great afternoon tea "

4
sightingsarah, New York City, New York 10/08/2018

We had afternoon here today. The tea was good quality. The sandwiches were awesome and the deserts were good too. I loved the scones with clotted cream :). Overall a very nice afternoon tea in the bar with the sea view from across the street. The woman who served us was pleasant. Nice location too :).

"A short, but enjoyable, visit"

4
tremlet10, Essex, United Kingdom 09/08/2018

We only stayed at this hotel for one night, but our stay was pleasant. The front of house staff were very welcoming and gave us £1 voucher that allowed us to park on the sea front, right outside the hotel, overnight and until we departed on the following day. We were able to secure a room upgrade into a large and comfortable family room and we dined in the restaurant. Again the staff were welcoming and friendly and the menu was wide. We enjoyed our stay and hope to return.

"Fantastic stay"

5
Canterburylass, UK 07/08/2018

From the cheerful and welcoming staff on the reception desk, great location by the sea we had a great stay at the hotel. Bedroom decent size, clean bathroom, and not too hot even with this heatwave. Had an issue with the shower but a team member was up to the room in minutes to assist - great service. Thanks for a lovely stay, hope to stay again next time am in the area.

"Relaxing hotel"

5
ACumbers, Kent, United Kingdom 06/08/2018

Lovely hotel, i could not fault this hotel if i tried. Lovely room and excellent bathroom. Clean and tidy. Fruit and biscuits, juice on arrival. Corridors a bit shabby but this is forgotten once in your room. Staff very helpful and breakfast was amazing. We will be returning.

"Lovely hotel - amazing view"

4
887Caroline, Amersham, United Kingdom 06/08/2018

We stayed here as a couple for 2 nights, friendly welcome on reception and given a pass for parking outside on the main road straight away, this costs just £1 per day. We booked the deluxe, sea view room which was on the first floor, it was spacious, clean and decorated very tastefully with a modern feel. Outside seating area was lovely to sit and have drinks overlooking the sea. Bar staff very polite and efficient. We did not have breakfast or dinner here as we chose to eat out, the restaurant I'm sure is lovely, but seemed very quiet in the evenings. I feel that this area of the hotel could do with a fresh make over, to replicate the rest of the hotel. Overall, lovely place and location, reasonably priced, would definitely stay again.

"Another great stay!"

5
777Jane2015, United Kingdom 02/08/2018

We come at least once a month! Can't rate this hotel highly enough! A big thank you to Alec at breakfast for going out of his way to provide us with breakfast when my poorly 4 year old over slept! I simply love this hotel. Great warm pool too! Fantastic newly refurbished room - better than The Grand up the road!!!

"Excellent "

5
bluekipper3, Cheltenham, United Kingdom 02/08/2018

Stayed here for a couple of nights in a superior room. The room was very good with sea view and a kitchenette,which I didn't use but was a great idea. The team were all very friendly and professional and made my stay very enjoyable,special mention for Alec in the restaurant and the night porter,whose name I have forgotten. I ate in the dining room one night and the food was superb.The breakfast was very good apart from my pet hate of the eggs being in a buffet dish,why can't they be cooked to order? Loved being able to sit on the verandah in the fresh air and enjoy having a pint whilst enjoying the sea view.The swimming pool was a very welcome extra. My first time here and will definitely return.

"Judith "

5
User 31/07/2018

Another wonderful stay at this wonderful hotel. Room superb so clean and I was looked after so well . A special mention and thank you to Stuart the General Manager . Joe and Alex who worked in the dining room made me feel so relaxed and made me feel so welcome. Nothing was to much for them to make my stay so enjoyable. Looking forward to my next visit

"A Fantastic Break!"

4
Jskelton131, Swadlincote, United Kingdom 29/07/2018

Stayed in the two deluxe rooms on offer which were amazing! Both rooms were beautiful with sea view and great facilities. The staff were so friendly and accommodating and feel the need to make a special mention to Steve (the night chef) and Alex (our waiter) who both put themselves out to meet the preferences of food as my step dad did not like something on the menu; but was easily changed to something he did like. A huge thankyou to entire team for making the stay enjoyable, I would recommend to anyone staying in the area to try this beautiful hotel!

"Room very tatty and dirty"

2
User 28/07/2018

After looking at pictures on website I decided to book a room, how wrong these pictures were. The room has a musty smell and resembled an old bed sit from the 70's The carpet was very stained and dirty. Covers on bed had a very dusty feel. Bathroom old style, shower sprayed in every direction apart from on the body' taps in sink wouldn't turn off. Only 1 window opening so room was like a Furness. Husband ended up with bites on his ankles from heaven knows what! The carpets in hallway was so dirty on edges, it looked as if it had never been cleaned. I spoke to manager who offer to upgrade for an additional cost but I felt I had paid more than enough for this room, I wasn't paying anymore . I have given it. 2 star as breakfast was good otherwise it wouldn't go got that. This was my first time staying in a Great Western hope and it will definitely be my last .

"Good value for money"

4
peterk1988, London, United Kingdom 26/07/2018

A good hotel in a good location. Parking can be a bit tricky if there are no spaces along the front but you should manage to find a space on one of the side streets. Check in staff were really friendly and helpful, especially the chap with the long hair but I can't remember his name. Good room, needs a bit of TLC, had a corner room 350 was a good size and 2 windows. It was comfortable. Loved that the hotel was right opposite the sea, and the pool was a nice feature as well especially for the price we paid. Breakfast was nice, all you can expect from an English hotel buffet breakfast. It was a bit faulty towers and not that organised. The chap with the tie needs a bit of managerial training but was pleasant and Alec needs customer service training as was quite rude and obviously didn't want to be there. Think they could extend breakfast for half an hour extra to 1030 on a weekend. Overall had a really good stay and would go back.

"Well worth it"

4
phil m, swindon 26/07/2018

Stayed at York House for 3 nights,on arrival was allocated a sea view room on the second floor, room was a nice size and clean as was rest of hotel.We had a B&B deal there was plenty of choice from continental to full English,only problem was the toasters,there were three of them and they all took an age to warm up so a little bit of investment in new ones would not go a miss. All In all we had a very good stay

"A Seafront Gem"

4
HampshireMikeo, Hampshire 25/07/2018

The York House Hotel is an older hotel that has been sympathetically modernised to a good standard whilst keeping the majority of its Victorian charm. I opted for a room upgrade which, on reflection, was well worth the extra cost. The sea view room (184) was very bright (south facing), spacious with high ceilings and fully opening sash windows in the 'bay' part of the room. It was clean and tastefully decorated with an enormous '4 poster' bed which we found very comfortable. The room had plenty of storage space and a seating area with coffee table ideally placed in the 'bay' to take advantage of the sea and promenade views and to sit and enjoy the quality tea & coffee provided, with fresh milk available on request. A nice touch was finding some fresh fruit and bottles of apple juice in the room on arrival. There is also a coffee machine for making fancy coffees. Unfortunately, due to its location, road noise is an issue but it did fall surprisingly quiet from about 11pm onwards. The room did not have air conditioning, but a small table fan proved effective in stabilising the temperature to a comfortable level. The bathroom was sizeable with over bath 'rain' type shower that was extremely effective. Good quality liquid soap, shampoo & body lotion were provided. Regrettably we did not try an evening meal, but the buffet style breakfasts were excellent with plenty of attentive waiting staff and quality food - and the nicest bacon I have eaten for a long time! The addition of muesli/granola plus some more varied fresh fruit (bananas/blueberries etc) would take my rating from 95 to 100%! I fully agree with most other reviewers that we found the staff to be friendly, polite and helpful which is quite a rare thing to find these days. If we returned to Eastbourne we would definitely stay here again and probably try an evening meal as well.

"Came down for the ??"

4
Vanessa M, Uk 25/07/2018

Requested sea view room and got exactly that.views superb . Bed massive room very clean and freshly decorated . Did lack air conditioning but fan provided. View amazing Reception Staff very friendly and obligingly - first class Restaurant staff friendly and very accommodating to all . Breakfast superb plenty of choice Nice feel to hotel Would definatly stay again and recommend Excellant

"Mr & Mrs Rush"

4
cazza343, Hemel Hempstead, United Kingdom 24/07/2018

Nice comfortable hotel right on the beachfront. Food is good, plentiful breakfast, staff friendly & helpful. Stayed in July 2018 from the 9th to 11th. Swimming pool was good. Easy walk to shops, lots of things to do Including a walk on the pier and fabulous fish & chips, close to theatres and cinemas. Will definitely return. P S. parking for £2 per day when staying in hotel. Excellent value for money.

"Anniversary weekend"

5
User 18/07/2018

My auntie bought us a hotel voucher for Xmas, so we saved it for our anniversary weekend and came to York House Hotel. I am a real stickler for service, and I really couldn't fault it! Our room was a nice size and very clean. I had told the staff when I was booking, that it was our anniversary, when we arrived in our room there was a small box of chocolates and a little hand written note wishing us a happy anniversary. Its the little things that are so important, and I was really very pleasantly surprised by this gesture. Thank you! It was the first time either of us had been to Eastbourne, we both loved it, and we will definitely be coming back to stay at York House Hotel. Thank you to all for making our stay very enjoyable x

"Lovely hotel. nice staff."

5
Ellen V, London, United Kingdom 16/07/2018

Just returned from a two night stay, couldn't of been more surprised with this hotel so nice, the room was really clean lovely king size bed nice shower room and an added bonus of a kitchen (didn't use it) tea and coffee as much as you like. staff were nice, friendly and helpful. the breakfast was the best i've had in a hotel. nice position few minutes walk to pier, restaurants, shops and bars. my only complaint is the parking we had to park a ten minute walk away but the hotel do give you a voucher if you can park outside. Thank you for a nice stay.

"Brilliant hotel"

5
User 15/07/2018

Me and my partner had a lovely one night stay at the hotel. When entering staff were very friendly, welcoming and talkative. Surprised to see such a large bed in room, with great sea views, would definitely recommend a sea view room. Easy access to a onsite heated indoor pool which was very relaxing. Great service at bar and just a general homely warm feeling. Great location with access to pier and local shops just a short 5-10minute walk. Breakfast was delicious, help yourself to continental breakfast and full English. Overall I would highly recommend a stay at this hotel and we will shortly be visiting again. Thank you to all staff for the care we received.

"our stay at york house"

5
User 15/07/2018

we have just stayed at the york house hotel for the sixth time and would like to thank stuart anderson and his staff for a first class stay. a lovely hotel and the staff go that extra mile to make your stay that little bit special. i am making plans to return. thankyou. tony and androulla.

"Restaurant"

5
User 14/07/2018

We had a very enjoyable meal at the York House Hotel and the head waiter Alec was delightful and very attentive and made our meal a rreally pleasurable experience. The food was also very good and tasty. The bar service very good. Hotel's public areas are kept very clean and tidy. Reception was helpful when making the restaurant booking.

"Mid week break"

4
kelly w, Essex, United Kingdom 08/07/2018

I stay hear last month for my birthday. The hotel could not be any near to the beach. Just beautiful we were on the top floor and the view were just amazing a sea view is a must. We could hear the waves it was so relaxing. Room where nice plenty of room well cleaned. We had a room with kitchenette what was just great it was in it own room and had a lovely big fridge and a hob and microwave all the plate and cups etc you need. The only thing it need was a toaster in my opinion. This to had a sea view with stool to sit on and look out just beautiful. There was a lovely big bathroom everything you need in there. The hotel has bar and restaurant we didn't uses either. We did go down to the bar to play pool but they didn't not have a pool table also disappointing. The hotel has a swimming pool it look very nice but there is no where to change and you can only access it via the restaurant which I found a bit strange. The staff where all really helpful and friendly. Parking was no problem I got parked every day right out side the hotel. 1 pound for the day. This hotel is well worth the visit good location nice room beautiful views.

"Wonderful Staff"

5
Pete H, Huntingdon, United Kingdom 07/07/2018

We have just completed a 4 day stay at this hotel and have previously visited approximately a dozen times since 2012. During this latest visit we attended to celebrate a couples 50th Wedding Anniversary Party along with another 23 guests. The hotel staff were exceptional in their efforts to provide a first class service to provide a stay which will be remembered by everyone for a very long time. Of particular mention on the first evening was the Duty Managers, Darren and Tracey and staff and on the second evening Alec the restaurant supervisor plus staff who arranged for a round table to seat the 10 guests remaining for the final evening. We would recommend that anyone who is looking for an exceptional hotel to celebrate a special occasion should seriously consider booking this hotel. Well done all. Pete & Sally Houston

"Location, Location, Location."

5
paul s, Cambridge, United Kingdom 07/07/2018

We have just returned from a weekend break at the fabulous York House Hotel. We have stayed at this hotel on numerous occasions and once again it didn't disappoint. Every step of the break was a treat, the room was very clean, modern and large and the view of the sea was a joy, a room with a sea view is a must. The choices for breakfast will satisfy everyone but the full english is a must. The real difference between this hotel is the staff, we were always greated with a smile and asked how everything was, the attention to detail, the friendliness was second to none. I would like to thank all staff and we will be back very soon. A perfect place for a weekend break.

"holiday break"

5
Tony B, Dorset, United Kingdom 06/07/2018

had a very good room and very good service. we spent a week at this hotel and will return to it soon well done all the staff. We went with forty other people who all seem too enjoy it at well Let hope some of them will return to this hotel.

"Beautiful room with a view !"

4
jackie1059, York, United Kingdom 03/07/2018

Fab room with huge sash windows overlooking the sea. Massive & comfortable bed, very clean room. Decent over bath shower with good size bathroom. Good location but parking is difficult in the area. Can get 30 mins to unload car & hotel gives you a permit costing £1 for the main road if you can get a place. Very busy at breakfast but good choice on buffet or menu. Very friendly, helpful staff. Quiet at night so able to sleep well. Has a swimming pool but didn't get chance to swim. Happy to return here.

"Great location"

4
Julia W, Staines 02/07/2018

We stayed during the tennis week so expected hotels to charge more for the stay. We were give a room with a sea view which was fabulous. The hotel staff were all so friendly and welcoming. We had dinner in the restaurant one evening and had gorgeous meal. Gnocci for the vegetarain which had a really tasty home made sauce. Sat outside both evenings for a night cap. Cannot comment on breakfast as we chose not to have the full cooked option.

"A joint birthday celebration with a friend"

4
highfieldlkl1, Wetherby, United Kingdom 29/06/2018

My friend & I visited Eastbourne together to reminisce about visits we made in our youth and to celebrate our milestone birthdays. The staff at Best Western York House went out of their way to be extremely helpful and attentive and together made our stay most enjoyable. We were allocated a beautiful room with a sea view and our whole stay could not have been more perfect.

"Great Hotel"

5
User 26/06/2018

Perfect setting near to everthing, nice and very helpful staff. Ours was a last minute booking for the tennis so only a one night stay but we had a lovely room overlooking the sea front. Will visit again.

"Excellent hotel on Eastbourne seafront"

5
aredge, Cumbria, United Kingdom 22/06/2018

We stayed for two nights, midweek, in June. This hotel was excellent in every respect. The staff were very smartly dressed and, without exception, were friendly and extremely helpful. Our room was large, overlooking the sea, and was possibly the best maintained room we have ever stayed in; in fact the entire hotel was very well maintained. The reception area is welcoming and nicely furnished. We didn't dine in the restaurant in the evenings but the buffet breakfast was very good indeed. On the second morning we had to ask for more of an item to be brought out and this was done very quickly. Wonderful hotel.

"The York House Hotel is The BEST in Eastbourne Should be rated 4/5 *"

5
Sheila558, Orpington, United Kingdom 20/06/2018

We stayed for 2 nights at The York House Hotel 12th - 14th June. Celebrating our 19th Wedding Anniversary. We have stayed at many different hotels along the Seafront but without a doubt....this hotel is The Best. We have stayed at The Landsdown a sister hotel...but still prefer The York House. The Swimming pool is excellent and very relaxing as they keep the pool at a good temperature. The Staff are very professional and friendly. Breakfast Dinning Room is very well run. Buffet help yourself is excellent and food is hot. We really enjoyed our stay and would like to thank management for all their help with our Booking also thank you for the surprise of drinks, fruit and Chocolates in our room. Really a Lovely touch. We will definately want to stay again at The York House Hotel..as we have lovely memories of a perfect Wedding Anniversary. Thank you so much for making our day...Special.

"Best value experience"

5
User 20/06/2018

This was, without doubt, one our best hotel stays anywhere: The staff were consummately professional, friendly and helpful; The suite we were assigned was exceptional and the bed very comfortable; The hotel had all of the facilities we required and was blissfully quiet throughout the night. We will definitely return.

"Great hotel right on beach and close to shops and food"

5
gbmontreal, Pointe Claire, Canada 18/06/2018

This was an excellent hotel right on he beach front and very close walk to pier, shopping and food. We chose a larger room which was of excellent size and with a very large bathroom. The bed was very comfortable with excellent bedding. Amenities in the room were great. Had a view of the beach from the room and just perfect. The staff were very helpful and told us about parking on the street overnight for one pound. Issued a ticket to us on check-in. This is an older type of building and had many connecting doors in the hallway but not an issue. Lift is available for upper floors. Great spot for shopping nearby and there was lots of restaurants nearby. The Crown and Anchor pub ws excellent - great food and good prices.

"Great afternoon tea"

5
Nw8318, Eastbourne, United Kingdom 16/06/2018

Visited on Monday 4th June for afternoon tea. Welcomed by friendly staff. Sandwiches were lovely, scones and cakes delicious and great tea Looked after very well by a lovely lady (blonde hair and glasses) thankyou perfect relaxed afternoon

"Brilliant Staff"

4
Sue K, Surrey, United Kingdom 14/06/2018

Staff member who organised breakfast on Monday and Tuesday was very helpful. Staff that clean our rooms were very good. Good location and all staff were very helpful. Hotel was located on the seafront, rooms very clean.

"Well rested break"

5
Amanda S, Stansted Mountfitchet, United Kingdom 14/06/2018

A wonderful hotel with fabulous welcoming staff. A great location within easy reach of local amenities. Sitting in bed watching the sea is obviously a bonus. Thank you and looking forward to our next stay.

"2 day break in Eastbourne for the first time"

5
Weststander, Essex, United Kingdom 13/06/2018

Found the hotel clean and tidy, all staff excellent,especially Jo, Alec and the girls in the restaurant.Had a great sea view room and customer parking at £1.00 per day a great help.Room was also clean and well maintained

"Superb hotel"

5
User 12/06/2018

We stayed for 2 nights and found the hotel to be warm and welcoming. We had a Seaview room which can only be described as faultless. Lovely big bedroom, changing room and separate bathroom, you couldn't wish for more. I found all the staff to be helpful, friendly and very welcoming. Many thanks, look forward to a return visit!

"Barry and Tina cook"

5
User 11/06/2018

Made to feel welcome from the moment we arrived until the moment we left. The food was very good even though the evening meal menu was limited. Friendly staff nothing was too much trouble can't wait to visit again ??

"Wedding venue"

5
Andyswork, Windsor, United Kingdom 08/06/2018

Well reviewed once already and stayed many times. But this time we had our wedding followed by dinner reception then a evening of fun in there function room. We had great value for money and all the staff were exceptional. The location was helped by the weather, so we could drink with guests out on the balcony area and enjoy the seaside location to it's fullness. The “wedding Bedroom” with its four poster bed and walk in dressing area, was very special. Highly recommend. Thank you York Staff xxx

"Relaxing long weekend visit."

4
User 06/06/2018

Spent four days at York House, we booked a executive king size bed room, not quite sure that is what we got as reception had us down as a standard room with king size bed, but it was a good size ground room overlooking the sea with a large bathroom. I think it was designed as a disabled room. I didn't bother to question it with reception as nothing really to complain about. The hotel has a small pool which is clean & safe and a nice well stocked bar area with access to a seating area overlooking the beach. The hotel is well situated close to the pier and shops, the staff are friendly and pleased to help. I managed to park right outside the hotel at a cost of £1 until 11am the following morning. I would definitely book here again. I did not try breakfast as I managed to tick the wrong box during the booking process but it looked to be good quality. One small observation was that the dining room carpet could do with a clean as we noticed a definite odour when walking through the dining room to get to our room.

"Relaxing weekend"

4
Charison, Jersey 04/06/2018

Spent a long weekend here with my mother, we chose it because it has an indoor pool. Our first room wasn't very comfortable so the manager moved us to another which was excellent. Some of the hotel looks a bit tired but the lounge areas are comfortable. There is a veranda at the front of the hotel which is shaded and some seats on a lower level in the sun. Breakfast is self service and there is quite a selection. We ate dinner here one night and it was good. What makes this hotel are the staff, they are cheerful and nothing is too much trouble

"Lovely"

4
Sally-Anne W, Portsmouth, United Kingdom 04/06/2018

Ended up staying here by accident as the hotel we previously booked was dreadful ... staff very helpful... hotel clean ... and great to have a swimming pool. Nice bar with outside seaview.. didn't have a seaview but room was lovely so didn't really matter

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Sally-Anne W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. It's great to read that you had a pleasant stay here with us and found the hotel and staff welcoming. We are the only hotel in Eastbourne with an indoor heated swimming pool and we always keep it at around 30 degrees so it's perfect for a relaxing swim and I'm glad you enjoyed it. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great View but attention to cleaniness very poor."

2
Bruce T, Essex, United Kingdom 04/06/2018

The room I stayed in offered a wonderful view of the sea, but the decor a bit dated. However the bathroom was not very clean. The overflow in the basin was so dirty wouldnt use it, shower fitting very old plus cobwebs/ dust in corners not attention to detail or cleanliness. If the hotel invested in some modern refurbishment in the bedrooms and major bathroom improvment this could be a wonderful hotel but unfortunately it does get booked up due to its location and gets away with it. Therefore guest put up with it.

"Best Western York House Hotel"

4
amylouh2018, Royal Tunbridge Wells, United Kingdom 31/05/2018

We stayed in a triple room with sea view which was very nice. Could have been improved with more hooks/radiators in bathroom and perhaps a table with chairs next to the window, rather than the sofa. Some parts of the hotel do look tired, the changing rooms for the pool really need updating to the standard of the hotel bathrooms and carpet in lift looked very grubby. Loved the pool though.

"Lovely stay"

5
49nikib, Littlehampton, United Kingdom 30/05/2018

This is the third time we have visited. We take our two small dogs who love a seaside holiday. Hotel staff, particularly young lady working in the bar and gentleman managing the restaurant. (Sorry should have got names.) They couldn't have been more helpful. We are back again in August for the airshow. Looking forward to continued great service.

"Lovely stay "

5
Lizajt, Rainham, United Kingdom 30/05/2018

Booked here to take the kids away for a break amid revision for exams. Booked two rooms, both superior and they were exactly that. Both rooms well decorated and spotlessly clean. Appreciated the choice of beverages on the tea tray and plenty of extra milk on request. Requested a sea view and that is what we got. A very comfortable night & stay. Short walk to the pier and plenty of places nearby to eat. Hotel staff very pleasant and helpful, even being able to locate a pack of playing cards for us. Breakfast was excellent and covered all out tastes. Overall can't fault the hotel at all. Highly recommend a visit here for all age groups.

"Last minute break"

4
brywatty, East Midlands, United Kingdom 29/05/2018

A Grand Experience- we had just been disappointed at Heathrow because our flight had been cancelled to Italy, we decided to get away for a few nights to ease the blow of our travel disruption by finding a hotel in Eastbourne for a few nights. We were so lucky to drop into The York House Hotel and meet William the manager who offered us a stunning contemporary room complete with modern decor. Well equipped and very much appreciated, thank you everyone for the wonderful hospitality!

"midweek break"

5
tinkerbell19512014, london 28/05/2018

have stayed at this hotel many times before always enjoyed our stays,this time we had a superior king room with sea view,very comfortable room with large flat screen telly comfortable sofa wi fi very nice walk in shower with luxury toiletries,a separate kitchenette also sea views microwave cooker fridge everything we needed.the breakfast was good quality and provided hot and cold foods ,really good.staff very helpful .can`t wait to go again.

"royal weekend"

5
saladin_13, Maidenhead, United Kingdom 23/05/2018

The hotel is located close to the beach.our room was spacious and well maintained. the staff were excellent very friendly and thoroughly professional..The breakfast is optional with a choice of buffet or a selection from the menu.. very good and very reasonable. We will be returning next month .a very warm thank you to everyone at B.W..

"First Visit"

5
User 21/05/2018

I had an overnight stay at this hotel as I am bringing 40+ ladies for a break to Eastbourne in October. Lovely. friendly staff, great food and pleasant clean rooms. I am sure this hotel will suit my ladies down to the ground. Looking forward to our stay in October!!

"20 years of girls on tour"

5
User 13/05/2018

Lovely clean and friendly hotel. Fantastic reception staff. Lucky enough to have a sea view and sun to sit on the beach which was right outside the hotel door. 10 min walk to everything, lovely restaurants and shops. Thoroughly recommend.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear SashJas, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you enjoyed your stay here with us in Eastbourne and that the Reception Team was helpful and made you feel welcomed. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very disappointing!"

1
User 09/05/2018

Stayed one night at the seaview double room, which is spacious with stunning view. The front office manager, Mr. Harvinder Singh was very helpful to bring up ice and burn gel when my wife was accidentally injured by hot water in the room. Having said that, the hotel disappointed us in several major areas. Firstly, the hotel is being renovated to instal air conditioners, and OMG, both air (see photo) and noise (hammer noise) pollutions began next to our balcony at 9am! Secondly, you could clearly hear other guests' footsteps on upper floor at night and early morning. Finally, waiters at the restaurant were rude! We came for breakfast and stand at the unmanned entrance for more than 30 seconds, and nobody looked after us. We subsequently managed to find an empty table ourselves, but heard one of the waiter was intentionally mumbling to his another colleague that we sit like “ghosts” ! I complained to him on such very bad manners, and he apologized. We are international travelers, and never come across all of above bad experiences in one go at any hotel! Will never come back and highly recommend potential guests to avoid booking unless rectifications are made by the management.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Jesusloveyou, This appears to be posted by accident to our page. If you could kindly review it for us and remove appropriately. We hope to have the opportunity to welcome you to the hotel in the future. We have a friendly, professional team here. Kind regards, Stuart Anderson

"Pleasantly surprised - great staff"

4
gigglestrip, Bristol, United Kingdom 09/05/2018

Staying at hotel tonight (on business vist) Made a mess up of my booking - and booked wrong night. Hotel staff were so friendly and sorted it out with no fuss and no additional cost (as I had prepaid on previous booking). Was expecting hotel to be tired as it was out of season and an old seaside hotel. Rooms was a bit dated but more importantly the room was clean and fresh. But the reception and bar staff were so friendly and helpful they made you feel really welcome and comfortable. They gave me a sea view room and hotel is about 500 yards from Eastbourne pier - so views were great. In summary, a score of 'very good' and slightly below 'excellent' because of age of hotel, but staff are excellent and if you like the character of old seaside hotels - this is a good stay. (Must also say - bar was modern with great sea views)

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Gigglestrip, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you had pleasant overnight stay with us and I'm delighted that the Reception Team was able to help you with the booking issues. All our seaview rooms are bigger than the standard ones and well worth the little supplement we charge for it. The team and I all look forward on welcoming you again in the near future. Kind regards, William

"Amazing Wedding at the York House Hotel"

5
User 08/05/2018

We have stayed at the York House Hotel many times with our little dog, as this is pet friendly hotel. The hotel is very cosy with amazing staff which make it a home from home for us, hence why we decided to have our wedding here. Every request that we made to the hotel was done on our behalf (including doing a Conga up the seafront terrace after the ceremony! lol and having our little dog as a Flower Girl) The whole day and evening went without one hitch. The wedding breakfast was amazing with most of our guest saying that it was the best meal they had every had a wedding. Many of the guests who stayed at the hotel for the wedding said that they understood why we loved in so much, and many of them are planning to revisit themselves in the future. Our special thanks goes to Darren and Theresa who worked so hard to make this a very special day for use.............however every member of staff should be congratulated. Thank You All very much Anne and Ray and of course Shelly

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Anne & Ray and Shelly, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. It was a great pleasure and honour to host your special day here at the York House Hotel, I'm glad that the day went without one hitch and both you and your guest where well looked after all day, from the arrival until the evening reception. Thank you for the kind words to the Team, especially Teresa and Darren, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Home from home!"

5
User 07/05/2018

We've stayed here numerous times in the past, and the latest stay didn't disappoint. Great staff and facilities, always a warm welcome for us and our dog, by the front desk staff. A big thank you also to the restaurant staff, for looking after us every morning. Also thanks to the wonderful housekeeper, and her team, for looking after our room. Stuart, the GM is doing a fantastic job with his team at this hotel, and I highly recommend it to all. PS. Little pug Kajo would like to say thanks for his dog cookies that the housekeeper got for him.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear John K, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It was a pleasure to welcome you back here at the Best Western York House Hotel and It's great to read that you had again another wonderful stay with us, this is what we aim for, happy returning customers and it's great to have such loyal customers as yourself. Thank you for the kind words to the Team I will pass these comments over and I'm sure they will appreciate. The Team and I all look forward on welcoming you and the little Kajo in the near future. Kind regards, William

"Brilliant!"

5
jasmin4098, Milton Keynes, United Kingdom 06/05/2018

Just returned from a short stay with my husband. Room spotless and the view over the sea was breathtaking. Reception staff couldn't do enough for us. Anything we wanted was a phone call away and bought to our room immediately. Bed was huge and very comfortable plus room had tea and coffee facilities. Bathroom had large walk in shower and all toiletries supplied. Although our room was facing the road, we weren't bothered by any traffic noise. Also, during our stay the hotel was fully booked but again we heard no noise at all. The breakfast was buffet style which ranged from fruit to a full English. We went for the full English and very much enjoyed it. Parking also not a problem. We parked right outside the front door and purchased a scratch card from the hotel for £1 which covered up to 11am the next day, after which the cost is £1 each day. Would we return to this hotel? Without a doubt!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had a pleasant stay with us and found the room clean and to your liking, all our seaview rooms are bigger than the standard ones, and in my opinion well worth the little supplement that we charge for it. I'm glad you enjoyed your breakfast with us, as you mentioned we do provide full English and continental breakfast on a buffet but we also provide an A la Carte menu for any items not displayed on the buffet. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Overnight stay."

5
EnglandMisty70, England 03/05/2018

We booked this hotel in Eastbourne as we had a ferry crossing the next morning from Newhave to Dieppe. We have used the Best Western group before and were not disappointed with our choice. Check in was very good and the young girl who did this was very helpful and charming. She explained about the parking permit which cost a £1.00 but was worth every penny of it. I had originally booked bed and breakfast but then discovered that our check in time at the ferry terminal would make it impossible for us to have breakfast. I asked if there was anyway that we could have a packed continental. She said that this should not be a problem. As we were chatting a gentleman arrived behind the reception desk and the receptionist explained our problem. He said that the hotel could arrange a packed lunch in lieu of breakfast and gave us a list of sandwiches to choose from and that it would be ready for when we checked out. The room itself was very pleasant and extremely clean. There were plenty of teas and coffees on the courtesy tray. Also if you wanted fresh milk rather than U.H.T you could dial reception and it would be arranged. When we checked out the following morning our lunches were waiting for us. The quality of the sandwiches was exceptional. All in all I would really recommend this hotel as the staff really do the hotel proud. Thank you for a very enjoyable stay.

"weekend stay"

5
Susanne L, Royal Tunbridge Wells, United Kingdom 01/05/2018

Room was clean and had everything we needed. Staff very friendly and helpful. We had dinner in the hotel on the second night - food was good and we found the dining room very chilled and relaxing ( just what we wanted) We really enjoyed our stay.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Susanne L, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed all aspects of your stay here, from the room which you found clean and well equipped to our food in the restaurant, we do source most of our products locally and I'm glad you enjoyed your dining experience. Thank you also for the kind words to the Team that you found always friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A brief one night stay"

4
Silverfox56, London 30/04/2018

Stayed at the York House Hotel just for one night on 29th April. My partner and I booked a room with a king size bed. We were allocated room 384 which indeed had the bed requested and it also had a sea view, which was nice even though the weather wasn't. The room and bed were very comfortable, it contained a wardrobe, a 6 drawer dressing table, alarm clock, telephone, flat screen tv and a 2 seater couch. The en suite bathroom was on the small side especially in comparison to the room. A walk in shower was very good with good water pressure. However when sitting on the loo I found myself with one foot in the shower such was the lack of space. We were disappointed to note the heated towel holder was and remained stone cold. Also the tea and coffee supplies were in short supply (not really an issue). The reception check in was very efficient as was the check out. We were given a free permit to park outside the hotel. We used the bar in the evening just for a quick drink and found it friendly and efficient. We stayed on b&b terms and the breakfast was varied and plentiful. However, the hot plates were stone cold, the toasters took ages to perform and the hot food was warm rather than hot. (It is buffet style). Any negatives in this review are not complaints just observations. We have stayed here before and probably will again. With a little tweaking here and there it could be a decent 4star. As it is a 3star rating is quite correct. Unfortunately my iPad isn't allowing me to score the sub categories so I will do it here. Service 5/5, sleep quality 5/5, cleanliness 4/5.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Silverfox56, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your one night stay here with us, and found the room to your liking and well equipped. I do apologise about the few little hick ups this time but I'm glad that they didn't spoil your overall stay. We do take on board any comment left from guests and we will look into them especially regarding the breakfast, hot buffet items should be regularly checked by our Team to make sure they are the right temperature and I do apologise this was not the case. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Family break"

4
raymond748, Southampton, United Kingdom 29/04/2018

We had a great Saturday and Sunday in this lovely hotel are rooms over looked the sea and all of the staff were excellent we had a very nice time in the bar and the bar food was very good in the morning we all went for breakfast and it was very good and we all had a meal in the restaurant that evening and once again the food was very good we are all looking forward to are next visit

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Raymind748, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed all aspects of your stay here, from the room which you found clean and well equipped, all our seaviews are slioghtly bigger than standard and in my opinion well worth the little supplement we charge for them, to our food in the restaurant, for both breakfast and dinner, we do source most of our products locally and I'm glad you enjoyed your dining experience in the Verandah Restaurant. Thank you also for the kind words to the Team that you found always friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Anniversary weekend"

4
Paul M U, Portsmouth, United Kingdom 27/04/2018

Another weekend stay at the York House! This was for our wedding anniversary. And once again a great weekend, with all of staff being attentive and helpful. I would like add special thanks to the reception staff for arranging my wife's bouquet and chocs along with upgrading the room to a sea view! They even arranged for the warmest April weekend on record!!?? And a special mention to the very friendly and helpful lady working behind the bar ( sorry, I have forgotten her name!!) who despite being very busy on the Saturday night, remained calm and efficient throughout! The meals taken in the Verandah Restaurant were more than adequate, served by friendly and helpful staff both at dinner and breakfast. Overall, a great anniversary stay, which I would recommend to anyone! PS; it does not need to be your anniversary to enjoy this hotel!!!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Paul M U, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you enjoyed your wedding anniversary here with us, I'm glad that all the Team from the Reception to Teresa in the Bar all looked well after you so that you could have a wonderful weekend with us. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Wonderful"

5
lynndaley, London, United Kingdom 26/04/2018

We stayed here 19th to 21st April 2018. The staff were absolutely lovely and really went out of their way to make us feel very welcome. The hotel is situated in a brilliant place just on the seafront and within easy walking distance to the pier and shops. The room was lovely and clean and well presented. Well done best western. We had a great break all thanks to your amazing staff and lovely hotel

"Lovely hotel and great location"

5
NannySue149, Hornchurch, United Kingdom 24/04/2018

We stayed here last weekend. Added bonus was the beautiful weather. Lovely hotel, the staff are very friendly and helpful. Room was very clean and the bathroom excellent with a walk in shower. The hotel has an indoor swimming pool which we made the most of. The water was so warm, very relaxing. We found the food excellent and breakfast is buffet style with plenty of choices to suit all tastes. We would not hesitate to go back again.

"Jeanne"

5
User 23/04/2018

Fantastic hotel. Can't praise it enough. This was our 3rd visit and will be back soon. Everyone is so helpful and friendly. Room 384 great sea view decorated tastefully clean and a massive bed. Very well run hotel and you are made to feel that your stay is important to everyone working there. Thank you everyone at York Hotel we enjoyed every minute.

"Best weekend ever.."

5
Sarah P, Swanley, United Kingdom 22/04/2018

We stayed for a one night trip with family (6adults). Arrival fantastic parked outside hotel 24hrs cost £1... check in easy... rooms clean, modern and comfortable... evening meal amazing....all staff were friendly attentive and made us feel so valued... breakfast was lovely our table was reserved and ready when we turned up... this was such a lovely trip would certainly recommend...

"Very nice hotel"

5
Malcolm O, Plymouth, United Kingdom 17/04/2018

Right on the seafront & near town.Very good hotel,friendly helpful staff.Good breakfast.Swimming pool is a bonus & very good.Near to many amenities.Would highly recommend this hotel for leisure stay & explore nearby area.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Malcolm O, Thank you for sharing your recent experiences. I'm delighted you enjoyed your stay and found the breakfast enjoyable and made use of our facilities. The team and I hope to welcome you back in the near future. Kind regards Stuart Anderson

"Comfortable stay"

4
SelamCaroline, Brighton, United Kingdom 13/04/2018

Overall, we had a very comfortable stay in one of the superior family rooms. Room facilities included a tea/coffee making tray, television, hairdryer, sofa bed and clock/radio. Iron and ironing board were available on request from reception. Would be good to see a mini fridge in the room, especially to keep the bottles of apple juice cold! We made use of the swimming pool one morning which was heated and lovely to have to ourselves. You can use the guest towels and have them replaced after your swim. This is the second time we have stayed at this particular hotel. The last time being a couple of years ago. However, I would like to leave some constructive comments for the hotel as there were a few things lacking: Would have been nice to have the tea bags/apple juice etc in the room replenished. We only had 3 tea bags between three of us and while I appreciate we could have gone down to reception to ask for more, I would have expected these items to have been topped up. We stayed for 2 nights. We had breakfast only on the first morning and it was rather disappointing. To be honest, you can get much better value and quality in any number of cafes or pubs within the vicinity. There was a distinct lack of customer service. I requested sugar for our table but 10 minutes later the girl on duty was still wandering round the dinning room. I spotted some sugar on another table and served myself. There was no Nutella in the basket by the toaster and we asked for some Nutella, again the same girl (possibly a very new member of staff) wandered round aimlessly for 5 mins before pulling out a single carton of Nutella from under the cold drinks dispenser and plonked it on our table. It might have been better to top up the basket so other guests could have some and we could have had more than one carton! Cooked options included pork sausages, bacon, cooked tomatoes, fried and scrambled eggs, button mushrooms and baked beans. Limited vegetarian option. Would have been nice to see vegetarian sausages or hash browns and fried bread. There was no bacon when we arrived and it was a good 10 minute wait for bacon to arrive and then the same issue with fried eggs. The dining room was not particularly busy but the whole process felt extremely disorganized. Leaving the dining room after breakfast we received a very casual 'See ya later' from the same girl. Minor issues I agree, but they do make a big difference to a guest's stay and I hope these comments help in some way.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear SelamCaroline, Thank you for taking the time to provide feedback on your recent stay with us here at the Best Western York House Hotel Eastbourne. I am delighted that you enjoyed your stay with us. I appreciated your constructive feedback also which I can assure you is being addressed. Just so you're aware for your next visit we do currently have superior studio rooms which includes a kitchenette and fridge for your comfort. With regards to the Tea Tray supplies, if there is a need for more than the usual levels supplied guests are able to contact reception and we will happily provide. In relation to Breakfast service. Great feedback and I'm handling this directly with our Restaurant Manager to ensure the correct training is in place for future. We have taken on a couple of new starter's now as we are going into peak season. Never the less service should still be at our usual high standard and I apologise that this gave a different impression. The team and I look forward to welcoming you back in the future so you can see the improvements made and the great service we offer on a daily basis.. Kind regards, Stuart Anderson

"Great hotel"

4
Clare F, Kent, United Kingdom 11/04/2018

We booked this hotel for two nights (Four poster king size bed with sea view). What an impressive room. (Room 194). It even had a fridge which was very handy. Free bottles of apple juice, fruit and biscuits were there for you to have. Also in the room were slippers and dressing gown robes to use. The only criticism I would have is that the robes were way too small. I am not a large woman and the robes were supposed to be L/XL. It didn't go round me and think they must have been in a boil wash. Other than that it was a great stay. We also used the swimming pool - it was lovely and warm just like a warm bath. The bathroom was a lovely size with both a jacuzzi bath and a large shower. Next to the bathroom was a another space separate from the bedroom being a space for your clothes and a large mirror and shelf for all your toiletries etc. An ironing board and iron were also available in a cupboard. Staff were very friendly and explained the discounted parking ticket which is available from reception for a £1 which allows parking until 11am the next day. Would definitely stay there again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Clare F, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you enjoyed your stay with us in one of our deluxe four poster bedroom, they are all been recently refurbished to high standards and all come with Jacuzzi bath, and stunning seaviews, and all the other little things you mentioned, thank you for bringing to our attention the little issue with the size of the dressing gowns, we will keep it in mind when ordering some more. I'm glad you found the Team always friendly and helpful and we do hope to have the pleasure to welcome you back in the near future. Kind regards, William

"50th Anniversary Party"

5
User 08/04/2018

The party room was lovely, food delicious and plenty of it. Everything was done to make us feel very special. Some of our guests stayed overnight with us. Our room was lovely, very spacious with a huge bed. It was a bit hot but we turned the radiators off. We had a lovely sea view. Breakfast was delicious and nothing was too much trouble for the staff. Thank you for making our stay so wonderful.

WilliamTamborrino, Operations Manager at Best Western York House Hotel, responded to this review
Dear Wendy R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It was a pleasure to host your 50th Anniversary party and thank you for choosing us. It's great to read that that you enjoyed all aspects of your stay, from the room which was one of our recently refurbished seaview rooms to our food during the party and at breakfast. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best disabled room ever"

5
philhunt909, Folkestone, United Kingdom 08/04/2018

Situated on the seafront at Eastbourne in Sussex, this well appointed hotel has old school charm and service rarely seen on our travels. From the white linen tablecloths to helpful ,efficient staff where nothing is too much trouble. The room far exceeded our expectations, high ceilings, modern furniture,big TVs. walk in wardrobe, the best disabled bathroom we have ever come across. Cannot recommend enough the wonderful midweek stay we have just had. Sunny too.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Philhunt909, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you enjoyed your midweek stay with us and found one of our accessible room to your liking, this rooms have been specially designed and are graded M2, we only have a couple available and are always on high request so if customers are in need of one is always best to contact us direct and we will be able to check availability. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great weekend at Best Western York House Eastbourne"

5
User 08/04/2018

We had a wonderful weekend, the customer service was great. The staff were very kind and always with a nice smile. The room was very lovely decorated and clean. The only thing I did not like is the little space. We had a double room with a cot for our little one and there was not enough space for us to feel as confortable as we would like. However, the bed was very confortable. We had breakfast and dinner at the hotel and food was very delicious. Staff were a bit stressed on dinner as it was all very full but at the end we received a great service and they managed to control themselve. Eastbourne is a lovely place with many places to visit and have fun. Staff at reception offer us places to visit which made our stay even better and more fun! Indoor swimming pool was very peaceful, quite, relaxing and warm. Overall, we recommend to everyone to stay at York house.

"Nice tea on a rainy day"

5
Anthony P, Brighton, United Kingdom 03/04/2018

We had a groupon voucher for afternoon tea, this was served in the bar area. A nice comfortable place, very helpful lady looked after us, the service was very good. The afternoon tea was excellent and would advise you to go and try in. Very nice hotel so made a great afternoon.

"Another great stay!"

5
Littleannie3, London, United Kingdom 02/04/2018

Have just returned after having a easter weekend at the york, we have been coming here on many, many occasions and still a great stay, staff excellent from reception,bar and waiting staff tge manager should be very proud of his team, thus is our third visit since xmas and wouldent go anywhere else, we asked for a certain room and on arrival it was issued to us so thankful for that, rooms clean and warm goid shower plenty of hot water, breakfast is so plentiful there is so much choice and goid quality food, i would like you to say thank you too the blonde lady in bar where we had afternoon tea yesterday she was a member of staff down so she was really rushed off her feet as there were three other tables having the same tea, she still had a smile for eveyone even though she was so busy. Only one negative but a very small one the toaster in the restaurant couldent go any slower my sister stood there with other residents for nearly 10 minutes for a slice of toast, but once again a very very happy stay.

"Another great stay despite the weather!"

5
DawnyS16, Rochester, United Kingdom 30/03/2018

Had a really great stay as usual at York House Hotel. Immaculate room, jacuzzi, shower, fridge, coffee machine, dressing room and the list goes on. The cream tea on arrival and the evening meal were delicious. We can't wait to stay again. Our only disappointment was the weather! Thank you everyone!

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear DawnyS16, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. It's great to read that you enjoyed your stay in one of our Four Poster Deluxe bedroom, these are all been recently refurbished to high standards and all come with Jacuzzi bath and of course stunning seaview. I'm also glad you enjoyed your dinner and our cream tea offerings, has mentioned before we do try to source products as locally has possible so to guarantee good quality food. The Team and I all look forward on welcoming you again in the near future, and hopefully on your next visit the weather will be better. Kind regards, William

"A Great Break"

5
janetp457, Welling, United Kingdom 30/03/2018

We have today returned from a 2 night break at the York House Hotel which was lovely and relaxing. This was our 4th stay. We had a cream tea on the afternoon of our arrival which was delicious with 2 large scones each and plenty of jam and cream and a pot of tea each. Our room was warm and comfortable and had been refurbished to a high standard. Breakfast was plentiful with a good choice from the buffet. The bacon and sausages were especially good. Also the pastries were scrumptious, not something we would normally eat at breakfast but could not resist!! We had dinner on our 2nd night which was delicious. I used the swimming pool once which I had to myself and was lovely and warm. All the staff were friendly and helpful and were on hand to ensure we had a good time. We will definitely return to this hotel, hopefully this year.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Janetp457, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you had yet another relaxing break here with us and found everything to your liking, from the rooms to our food offering. It's great to read that you enjoyed your time in our indoor heated swimming pool, we always keep it at around thirty degrees so no matter the weather outside it's always nice and warm. Thank you also for the kind words to the Team that you always found friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great social stay with friends"

5
Paul D, London, United Kingdom 29/03/2018

A group of 22 of us stayed for one night. We had afternoon tea and a two course evening meal. We had the York Room for afternoon tea, dinner and breakfast. The hotel is in a great location, close to the pier and about a ten minute walk to the town centre. The hotel has a small swimming pool which is a real bonus. All the staff are friendly and very helpful, nothing is too much trouble. We all had seaview rooms which have been refurbished and everyone said they were clean and comfortable. We had room 184 which was large with a four poster bed and a jacuzzi bath. For afternoon tea we had plenty of scones, cream & jam, lots of sandwiches, two large carrot cakes and chocolate brownies. The two course evening meal was pre-ordered and was excellent. We had two vegetarians and two Coeliacs in the party and they were well catered for. Everyone had a great afternoon, evening and overnight stay.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Paul D, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. It was great hosting your party, thank you for choosing us and I'm glad that all your group of friends enjoyed their stay in our seaview rooms, all have been recently refurbished to high standards. We do try to cater for different type of dietary requirements so it's great to read that all where well looked after. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Short break"

4
Belindy D, Kent, United Kingdom 24/03/2018

Second visit for a short break, always a warm welcome and very friendly, helpful staff. Sadly not a sea view this time but did get the resident friendly seagull sitting on the windowsill. Room and bathroom were immaculate and the bed was incredibly comfortable. The breakfast is lovely with a huge choice, very kind waiter even went to get me a satsuma as there were none left in the bowl- finding me to deliver to the table! ?? Didn't have an evening meal in the restaurant this time- would probably prefer more vegetarian options/snacks. Overall this is a lovely place to stay- fantastic, chilled couple of days. Small but very clean swimming pool too.

"5th FANTASTIC BREAK BY THE SEA"

5
DobbinSuffolk, Suffolk 23/03/2018

Our 5th stay at York House, once again was excellent. We had a superior room with a sea view, it had recently been refurbished, the best room we have had here. The staff were excellent, the service at breakfast was very good,(toasters could do with some speedy settings!!), the breakfast itself had lots of choice. The location is great with only the prom separating the hotel from the lovely sea view.Also very quiet hotel, no noise at night to keep you from sleeping, we shall go back at the end of the year.EXCELLENT.

"Short, decent stay"

3
User 23/03/2018

I stayed here recently for one night while I was in Eastbourne for business. Overall the stay was nice - clean rooms and nice staff. I arrived later in the evening and could still get a meal in the restaurant. They also were kind enough to hold my bag for the afternoon and order me a taxi to the station. The hotel has a breakfast room service option, which I was really looking forward to. I put my order on the door before 10:00 pm as instructed, but unfortunately no one ever picked it up. The breakfast in the restaurant was nice, but would have been nicer in my room!

"Excellent staff"

5
jendingley, Buntingford, United Kingdom 22/03/2018

My husband has been very ill and we chose the hotel as a break away from medics and appointments. From the start sraff were excellent in their concern and care that we had the best possible stay. Joe de Silva and Stephen especially deserve a mention. We would definitely stay here again. Well done, York House Hotel.

"lovely break"

5
kevin f, Colchester, United Kingdom 22/03/2018

Hotel was excellent, clean, tidy and the staff were all friendly courteous and professional, our room with the sea view was clean and spacious the bedding etc was fresh, the sea view was beautiful, all in all everything was above expectation, the food was very good the choice was good, fresh local produce the rule, all served with prompt efficiency and a smile by the manager who must get a special mention Jo De Silva, a huge asset to the hotel. The rest of the staff were all without exception very friendly and welcoming, we cant wait to return , Eastbourne and this hotel are must on our to do again list .

"weekend in Eastbourne and surrounding area"

5
carolhyde, New Haw, Surrey, England 19/03/2018

whilst the decor is not outstanding, the food, the cleanliness, the professionalism and excellent customer service, given by every staff member, makes any holiday or weekend break, special. The staff could not do enough for you, they were cheery, efficient and speedy in following up requests.

"Weekend break "

4
655tracyi, Portsmouth 18/03/2018

Hotel was lovely. Staff were extremely friendly and helpful. We had a superior sea view room which although tastefully decorated was rather chilly, but we did visit when it was snowing. Wasn't many tea/coffee supplies in room but more were available upon request. Room was stated to be supplied with luxury coffee and biscuits and fresh fruit. Fruit consisted of two apples and two pears, a small basket with a selection would have been nice and only had one packet of biscuits between two people, breakfast was self service buffet of both cooked and continental variety with a varied selection. Food could have been a little hotter but overall we had a pleasant stay and would definitely book again.

"Nothing's too much for them!"

5
Sandgrounder1957, Milton Keynes, United Kingdom 15/03/2018

The food is excellent.....the staff..well there was nothing that was to much trouble for them. it would be rude to name only a few as they all deserve praise. A large drinks round would get the bar staff to grab a tray and deliver it to your table, a failed room key has the cleaning staff taking it off you and going down to reception to get a replecment. Always a good morning, afternoon or evening as a greeting with a smile. Accommodation is above its star rating in my opinion.

"Fantastic staff"

5
MrsFlip, Kent 15/03/2018

I stayed at this hotel for 3 consecutive days this week and last. All the staff made me feel very welcome. As a lone female traveller I felt that staff in the restaurant made sure that my dining experience was not a lonely one. The food was also to a good standard. Check in staff were friendly, the 2nd week I was feeling under the weather, the staff would check that I was ok. The rooms and the hotel itself was clean. The staff at the hotel make this a 5 star experience, and I wil return the next time I stay in Eastbourne

"Birthday getaway"

5
User 15/03/2018

Got back from a lovely winter break from Best Western York House Hotel for my birthday, The staff were brilliant they greeted you on arrival with warm smile and amazing service, The hotel was lovely and clean the room was fantastic as got upgraded to an amazing king size seaview room,The cream tea included in the break as well as the 2 course dinner we had was delicious we decided to change the dinner night as the weather was awfull that night it was no trouble at all,Drinks were reasonably priced they were more pub prices than hotel prices,I would definently recommend this hotel to anyone as would go back there again not just for my birthday.

"Lovely good value hotel."

5
evertoncummings, London, United Kingdom 11/03/2018

I stayed at this hotel from Friday to Sunday. Really felt like and home from home. Staff great on all levels of this hotel clean and well kept. We all went half board ‘breakfast and evening meal. Breakfast was fit for a king ‘nice sausage's and the meal in the evening was on point ‘ one left full' All my group went away saying we will stay there again. I was there for a music soul weekend and the service I got was at a high level. Rooms great too.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Evertoncummings, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you enjoyed you stay with us while attending the Soul music weekend that was hosted here, it's great to read that you found the rooms to your liking and also our food offering, we do try to source as many products has possible locally, the sausages for example are from our award winning local butcher. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great Value winter deal break"

5
henlowboy, Harpenden, United Kingdom 11/03/2018

Enjoyed a return visit to the Best Western York House Hotel on their winter deal ( free breakfast for BW members a plus ) Staff and room both excellent. Can`t wait to stay in one of their delux rooms having seen a sneak preview of one.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Henlowboy, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had another great stay with us and thank you for being a Best Western Member, as you mention on your review my joining the Best Western Rewards scheme you get access to discounted rates or offer which are great value for money. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Another good stay"

5
Jim H, Hemel Hempstead, United Kingdom 08/03/2018

I booked this using their Winter offer, which was excellent value. We have stayed here before, and once again we were not disappointed. We were upgraded to a sea view room free of charge, which was available when we arrived even though we were hours before the official check-in time. All of the staff were friendly and helpful, ensuring that we had a great stay. The cream tea (part of the offer) was nice, and the evening meal (also part of the deal) we very nice. (my wife even asked the waiter to let the chef know how nice it was) Breakfast was the usual expanse of everything that you would expect, and could be enjoyed at a leisurely pace. (or as fast as you want)

"Wonderful stay!"

5
rectoryrebel, Marden, United Kingdom 06/03/2018

The staff are so friendly and helpful here - nothing was too much trouble for them. We had a beautiful room with a sea view, and loved it. The evening meal and breakfast were both delicious. Thank you for a wonderful stay - we will be back!

"Overlooking the sea and heated indoor pool"

5
User 01/03/2018

We were visiting friends in Eastbourne and this hotel really fitted the bill! Great welcome when we arrived (front desk staff are all lovely and v helpful) Very nice and spacious room overlooking the sea. Great lounge area and good bar. With the heated pool included it was wonderful value.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Carolyn W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you enjoyed your stay with us, found us good value for money and enjoyed everything, from one of our seaview rooms which are all recently refurbished and come with only a small supplement to our heated swimming pool which we always keep at around 30 degrees which makes it nice and warm no matter the weather outside. Thank you also for the feedback to the Team, I always pass over comments no mater the type and I'm sure they will appreciate the kind words., The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Warm Retreat For Pet Owners"

5
User 01/03/2018

I've been to this hotel before as a solo guest with two small dogs.The attention to detail and warm atmosphere always relaxes me. The reception staff are especially wonderful, taking great care of myself and my dogs. If you are looking for a peaceful break with your pet, l doubt you would find a more apt hotel in the whole of Eastbourne. Kind, polite service with a smile and l have returned refreshed, well fed and content from my lovely stay at the Best Western York Hotel. Many Thanks! p.s. I would love to give them all a pay rise.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Michelle L, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, this is what we aim for, happy returning customers.We are a pet friendly hotel so I'm glad that you and your four legged friends where welcomed and had a relaxing stay with us. Thank you for the kind words to the Team, we all look forward to welcome you back in the near future. Kind regards, William

"Anniversary Getaway"

5
User 27/02/2018

Me and my partner celebrated our 2nd anniversary in this hotel, our first time here. The room was lovely amd so were the staff. We spent our afternoon in the bar relaxing where we told the barman it was our anniversary, he congratulated us and made us feel so welcome, to our surprise he was the manager of the hotel! We discussed how happy we were with our room and the public areas! To our surprise he surprised us with a beautiful dessert plate personalised to us on our celebration. I cannot than Darren enough for his hospitality, warm welcome and endless smiles to make this an anniversary a one to remember! We WILL be back!!! Thankyou Best Western

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Francesca B, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you choose our hotel to spend your second anniversary and that you had an enjoyable stay. Thank you also for the kind words to the Team, specially to Darren one of our Duty Managers, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great stay"

4
phil198034, Bournemouth, United Kingdom 22/02/2018

Had a very pleasant stay. Staff were great and very helpful and very tidy and clean rooms..what else can we ask for whilst staying in a hotel..never tried the food but was told it was very nice. Thank you very much for a pleasurable stay.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Phil198034, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had a pleasant stay with us and found the room clean and to your liking. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future and maybe next time give our restaurant a chance, I'm sure you will enjoy the experience there too. Kind regards, William

"Yet another great stay!"

5
User 21/02/2018

My husband and I have stayed about 5 times now, we absolutely love getting away for a few days, and this hotel never fails, we can just relax and forget everything! We've stayed in all different rooms even the family room with our three children (who want to go back for another stay)! Rooms are always very clean, staff are amazing, nothing is ever too much trouble! People always laugh at me because we go back to the same place, but we feel so comfortable,it's like home away from home! The only thing I would suggest is checking the descriptions of the rooms online, we were meant to have bathrobes, slippers and a free local gift in our room but didn't! Amazing place, amazing staff

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Katrina S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had yet another great stay with us here, this is what we aim for, happy returning customers and I'm glad that the rest of the family felt welcomed too and they too want to come back. I do apologise about the missing extras, I'll make sure they are there next time you come and visit us. The Team and I all look forward on welcoming you gain in the near future. Kind regards, William

"Huge bay window bedroom overlooking sea"

4
Maff C, Portsmouth, United Kingdom 19/02/2018

Lovely big room with great beach view on top left of third floor. Huge thoughtful room to relax in and the staff were very professional, smiling and thorough. Even brought wine opener, glasses and a ironing board and iron to the door. Amazing value for the price. Highly recommend it.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Maff C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you enjoyed your stay with us in one of our seaview rooms, these are slightly bigger than standard rooms and all been recently refurbished so I'm glad the room was to your liking and they only come with a small supplement so are very good value for money. Thank you for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Weekend Stay"

5
User 18/02/2018

Good experience form start to finish. Hotel staff very good. Enjoyed the breakfast all though could have had croissants on offer as well as other types of bread. Swimming pool used and very clean and looked after.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Robin P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. I'm glad you had an overall good experience with us, we do offer a selection of pastries for breakfast which usually includes croissants, I do apologise if on this occasion none where available. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great position"

5
Andyswork, Windsor, United Kingdom 17/02/2018

Great Hotel in a very good position, especially if you are lucky and park right outside. Good staff always pleasant and very well turned. Breakfast can be a bit hit and miss, depending on how busy and number of people at one time. But no problem overall. We love it so much we decided to get married there! And so far the help from staff has been first class.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Andyswork, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad to read that you enjoyed your stay with us and delighted that you choose us as a venue for your Wedding. The Team and I all look forward on spending your special day together. Kind regards, William

"Great hotel"

5
User 15/02/2018

Highly recommended had a fantastic night on valentine's the room was great the pool superb.the staff are very friendly.its the second time staying here and was excellent.tge rooms are very clean as well as the toilet and shower

"Weekend away"

5
thursty13, London, United Kingdom 14/02/2018

Myself and my husband stayed at York house hotel from Saturday 10th to Monday 12th feb 2018 , we arrived earlier than the 2 o clock check in time , which wasn't a problem as our room was ready . Our room was lovely and warm which was great as the weather was awful . We spent some time in the bar over the weekend also had lunch there. We also used the heated indoor pool which was nice . We ate in the restaurant for breakfast both mornings which was a buffet cooked and continental breakfast very nice . We had a meal in the restaurant on the Sunday evening we both had steak both steaks were perfectly cooked and of very good quality. All of the staff here are extremely nice and very helpful and approachable . We would definitely recommend and we hope to visit again in the future and bring our 3 children on our next visit x

"A lot posher than it should be for the money - excellent hotel!"

5
Helen C, London, England, United Kingdom 14/02/2018

Stayed at this seafront hotel for one night at a very reasonable cost. It is about midway between the pavilion and pier. We had an executive double, and I don't think I've ever slept in a larger bed, which was also very comfortable. The room and bathroom were massive, the staff amazingly helpful and friendly, the breakfast wonderful with a huge choice. The pool is small, but adequate, and the water was warm. I cannot recommend this place enough. There were a few spots (not many) which could have done with a lick of paint, but I was told (unprompted) that this is imminent. Stay there and you won't be disappointed!

"once again amazing!"

5
lilybits, London, United Kingdom 12/02/2018

me my sister and niece returned one again on Saturday and had a fabulous time, we booked in with a cream tea which was fantastic! they set up a lovely table by the window for us which was just perfect, when they brought out our cream teas they added a plate of fresh cream eclairs decorated with fruits which we thought was a lovely gesture. as normal the hotel is just great and the staff to, we have been coming back here now for a while we do think this is the best hotel in Eastbourne and cannot wait to return, so thank you all once again for another perfect stay.

"Always a great hotel to return to"

5
kpdavey, Whitstable, United Kingdom 12/02/2018

We were given a choice of hotels to stay (a birthday gift)We chose York House because we have visited on several occasions and have always found it to be excellent in every area.from very helpful staff & food to a fantastic sea-view accommodation.As I have said on previous reports,we would only ever stay at York House when visiting Eastbourne. Highly recommended especially sea view

"A great all rounder"

4
familystayer, surrey 04/02/2018

As a family we go away for each others birthday and have previously stayed at a top class hotel so thought now that we have a 4 legged addition to the family would have to drop our expectations dramatically to one that accepts dogs. I can honestly say we were very pleasantly surprised - the room (superior family) was large and clean, beds comfy, room facilities very good. Lovely touches for the dog with dog bed,bowl and treats. We hope to return soon

"Family weekend"

5
trevstep, Grays Thurrock, United Kingdom 28/01/2018

We are a family group of adults, seniors and children and this hotel was perfect for all of us. All the staff are very friendly and helpful. The rooms are very clean and breakfast excellent. The children enjoyed the pool, which is very warm. We can recommend this hotel on the seafront at Eastbourne.

WilliamTamborrino, other at Best Western York House Hotel, responded to this review
Dear Trevstep, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you and your family enjoyed your weekend break here with us and found everything to your liking, from the rooms to our food offering. It's great to read that the children enjoyed their time in our indoor heated swimming pool, we always keep it at around thirty degrees so no matter the weather outside it's always nice and warm. Thank you also for the kind words to the Team that you always found friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you and the rest of your family in the near future. Kind regards, William

"Terrific - High value for money"

5
H B, Sevenoaks, United Kingdom 21/01/2018

Staff welcoming and service minded Room spacious for family of 5 In room teas, coffees, apple juice, fruits and chocolates - all for 5 and of high quality Loved the pool which was one of reasons to choose this hotel Sure hotel is of older date but seem well maintained. Breakfast good standard but good feature more nutritious options Would definitely return

WilliamTamborrino, other at Best Western York House Hotel, responded to this review
Dear H B, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. I'm delighted to read that you enjoyed you stay with us in one of our new superior family rooms, these have been all recently refurbished and purposely made so they can accommodate a family up to five people with still some room to move around. All our superior rooms come with some few extra bits, like locally sourced fruits and apple juice and I'm glad you and your family enjoyed them. It's also great that you enjoyed our heated indoor swimming pool, which we always keep at around 30 degrees, I think is the perfect size for a nice relaxing swim no matter the weather outside. Thank you also for the kind comments to the Team, I always pass comments over and they all appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Holiday"

5
User 20/01/2018

It was great relaxing just we needed nice staff nice hotel Eastbourne is a lovely place to visit and the hotel the food was lovely too bed so comfortable the best holiday ever seeing the tulips fields it was amazing

WilliamTamborrino, other at Best Western York House Hotel, responded to this review
Dear Sam L, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had an enjoyable and relaxing stay here with us. Thank you for your kind comments to the Team and regarding the food, we try to source as many products as possible locally so it's always nice getting great feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Return visit to 'York House Hotel'."

5
mari0nstephen, London, United Kingdom 13/01/2018

Having enjoyed a previous stay in December 2016, we returned this week for a two night stay, We were greeted at Reception and the female member of staff ensured that we were made aware of all the facilities available to us including their swimming pool. We were fortunate enough to be allocated the room that we had occupied on our previous visit. The bedroom and en-suite bathroom were spotlessly clean. Fresh fruit and bottled soft drinks had been provided. Our room afforded excellent sea views. A range of times are provided for both the evening meal and breakfast. As we had previously experienced, both our waiter and catering Manager were polite and helpful. The breakfast caters for all tastes with a wide variety of cereal, cakes, croissants, ham and cheese. This is complimented by a cooked breakfast of which guests can make their own selection. Whilst the hotel is relatively quiet at this time of year, this did not distract from the welcome and attention that we received from the friendly staff at this establishment.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Mari0nstephen, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that on your previous visit we made such an impression that you decided to come and see us again for a two night stay and that this time too you had an enjoyable stay. I'm glad you had a great welcome from our Reception team and that you enjoyed all aspects of your stay, from the room to our breakfast and dinner offering, we do try to source as many products as possible locally so to guarantee not only a good variety of items but also of very good quality, specially for breakfast as we know is one of the most important meal of your day we do offer a good range of continental breakfast items complimented by a good selection of cooked items. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good value hotel"

5
Helen P, Seaford, United Kingdom 11/01/2018

We had a lovely sea view room with an extremely comfortable bed. The kitchenette wasn't needed but presumably some people like it. Quiet at night and we slept really well. We stayed as we attended a Christmas Party night. Great night, the food was lovely and the staff are all very friendly. Would have like the DJ to have played more Christmas tunes, only 2 at the very end, but that is our only complaint. Went in the swimming pool after checking in at 3pm and we were the only ones in there. Had a lovely swim and sang along to all the Christmas songs that were coming through on the speakers. Really got us in the mood for the evening. The hotel is very clean, the food is good and it doesn't cost much to stay. If we had to be really picky, the top floor of the hotel is not so warm and they hadn't put the heaters on in our room. Once we turned them on though, it soon warmed up and was fine. It's a Best Western and they are always of a good standard.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Helen P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your overnight stay while attending one of our Christmas Parties, and I'm glad the Christmas party went well, thank you for your feedback about the DJ, we will pass these comments over in preparation for this years ones. I'm glad you also had time to enjoy our heated swimming pool, we always keep at at around 30 degrees so no matter the weather outside it is always a relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Christmas Break Away"

5
malcolm b, Brighton and Hove, United Kingdom 07/01/2018

Lovely sea view from our bedroom window. We had a little kitchenette which was very useful. The room was very comfortable. We had excellent selection of food at breakfasts and evening meals which was beautifully cooked. The staff were extremely welcoming and always friendly.A perfect time away. This is the fourth time we have visited the hotel at Christmas and will be looking forward to coming back again next year.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Malcolm B, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay in one of our Studio rooms, these all come with a fully functional kitchenette and all have a seaview which is a great feature. It's great to read that you also enjoyed our food offering both at dinner and breakfast, we try to source as many product as possible locally which greatly improves the quality of the food served. Thank you also for the kind words to the Team which you always found welcoming and friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Expected dissapoitment"

2
User 06/01/2018

I promised myself I will never use the chain again But invited to friends birthday couldnt say no. Hotel very basic, but is 3 stars expected. Not expected is dirty shower, badly mad up bed, may e somebody just walked out from there. Bar service basic rude ans unprofesional. The duty manager on duty on the first weekend of january would never have a chance working for me. I guess is Eastbourne so is good enough. Recommend only if you have low expectations.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Csiki S, Thank you for your recent feedback on your stay with us here at the Best Western York House Hotel Eastbourne. It is disappointing to read we did not meet expectations. I would like to reassure viewer's that the hotel pride's itself on providing great service throughout. It is certainly not the feedback the team and I are used to receiving and it will be discussed with my management team to ensure it remains an isolated incident. If you could kindly contact me on manager@yorkhousehotel.co.uk to discuss any further feedback you may have which will help me with my internal investigation it would be sincerely appreciated. The team and I do hope we have another opportunity in the near future to show the great service we offer on a day to day basis. Kind regards, Stuart Anderson

"Delightful time"

5
Jen R, Shoreham-by-Sea 06/01/2018

This was our fourth short winter break (two nights) at the York House Hotel, which must tell you something about our experience! We had a truly delightful time there. Once more, the staff were all very friendly and helpful, particularly when I requested a brighter bedside light, for reading : brighter bulbs weren't available for those lights, so I was provided with a separate, small anglepoise lamp which did the job perfectly - all this within five minutes of my request! Our upgraded, sea view room was superb : warm, spacious, tastefully decorated, comfortable bed and useful settee, though still no coffee table! (See my review of Jan.'15) If you're being picky, the 'balcony' paint is flaking, as is the paint round the outside of the window, but for us it didn't detract from all the other benefits of that lovely room. The shower room was small but functional, with a very good shower. The food was delicious, and we were really glad that we'd decided to remain at the hotel for the evening meals. It seemed that everything was freshly cooked. As for our breakfasts, well, on the first morning we ordered smoked salmon with scrambled eggs, and what an amazing choice that was, with nicely scrambled eggs and the largest amount of delicious, thickly sliced smoked salmon we've ever been served! The second morning we both chose Scotch pancakes, and although we had to wait for those to be cooked, it was worth the wait - once more, we didn't need lunch that day! Our waiter, Harmgon, was a particular delight to have around : he was attentive but not intrusive, and as the hotel wasn't very full, being that our stay was immediately after the New Year, he had time to chat to us, which was a little bonus as he was very interesting. Being keen swimmers, the pool is the crowning glory of this hotel, for us. We only stayed for two nights, but managed four swims! As the pool is open from very early in the morning, we were able to get a swim in each day before breakfast, which was a lovely way to start the day. The pool was incredibly warm, so our first afternoon we stayed in there for almost an hour. Bliss. We sampled a few of Eastbourne's delights, such as the Towner Gallery, the seafront promenade, the pier and the shopping centre, but even without these, we'd still be happy to return to the York House Hotel. We'll be back!

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jen R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you enjoyed yet another stay with us, this is what we aim for, happy returning customers. It's great to read that you not only enjoyed your stay in one of our seaview rooms but experience great service and food in our restaurant, where we do try to provide fresh and locally sourced food, thank you for your kind words to Harmjam, I will pass these over. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"New Years short break"

5
Wadey61, Biggin Hill, United Kingdom 04/01/2018

I stayed at the York House hotel over the New year for 3 nights, booking 2 rooms for my family. it was our first New Year break away from home for many years. I cannot fault the hotel, yes in places the corridors may need a lick of paint and some of the carpets need attention, however it is obvious that these matters are being undertaken. I found all the staff from the front desk, the manager, restaurant staff and the bar manager especially courteous, friendly and always willing to help as and when needed. We will return later this year. Thank you for making 2018 a pleasant start.

"3 days away"

4
donnaAshfordKent, ashford kent 02/01/2018

Had 3 days away over the new year. We had a lovely room over looking the sea which I would say had recently been decorated. The food at the hotel was very nice and very pleasant staff. I do think the hotel is tired looking could do with a coat of paint. We felt that there was no atmosphere in the bar and it could do with refurbishing. Over all we enjoyed our stay.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear DonnaAshfordKent, Thank you for taking the time and reviewing your recent experience with us here at the Best Western York House Hotel. I'm glad you enjoyed your three night stay away over the new year in one of our seaview rooms, these have all been recently refurbished to high standard and I'm glad the room was to your taste. Thank you for the kind words to the Team which I will pass on and I'm sure will be appreciated. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Comfortable new years stay"

4
Julesg15, Huddersfield, United Kingdom 01/01/2018

Lovely big comfortable room with sea view and added bonus of a well equipped kitchenette with fridge and microwave. Breakfast was plentiful tasty with a good selection. Swimming pool perfect for a rainy afternoon with a 7 year old. Staff were attentive very friendly nothing was too much trouble. The hotel is ready for some upgrades but the bed was comfortable and everywhere was very clean. Couldn't have asked for more for what we paid

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Julesg15, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you enjoyed your stay in one of our Studio rooms, they all come with seaview and a fully equipped kitchenette, these type of rooms are great for longer stays or even if you just want a room with your own fridge and microwave. It's great to read that you enjoyed our breakfast offering and that your 7 year old enjoyed our heated swimming pool, we are one of the few hotel in Eastbourne with one and it is a great asset expecially when the weather is not the best outside. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"50 years later ..."

5
johnhollman, High Wycombe, United Kingdom 29/12/2017

We came back to where we spent our first night of marriage after 50 years. It was wonderful. The hotel made every effort to help us -- especially as my wife was unexpectedly in a wheel chair. The room allocated to us was very accessible by wheel chair. The room itself was well fitted out and very comfortable. It would have been nice to have a bath tub and not just a shower. The breakfast was all that we expected -- and more. Parking outside on the road was not a problem. We had a great sea view from our room and could watch the sun rising out of the sea.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Johnhollman, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that your second visit to us was another wonderful one. I'm glad that the Reception Team managed to allocate you a comfortable room for you and your wife and that you enjoyed your stay with us in one of our seaview rooms. It's also great to read that you found our breakfast offering to your liking, we do offer full English and continental breakfast and we try to source as many local product as possible to guarantee to our guest the best possible offering. The team and I all look forward on your next stay with us and hopefully this time there will be less of a gap between your stays. Kind regards, William

"Christmas break"

5
junedomNewForest_UK, New Forest, UK 28/12/2017

First time in a hotel for Christmas but what a lovely surprise. Everything was perfect. The food was extremely good and served by lovely helpful hard working staff. The hotel was beautifully decorated and the management were most courteous. Excellent break and will definitely visit the hotel again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear JuedomNewforest_UK, Thank you for taking the time and reviewing your recent stay here at the Best Western York House. It's great to read reviews such as these and I'm delighted your first Christmas in an Hotel was with us and that it was a great one. Thank you for the kind words to the Team which I will pass over. We do hope to have the pleasure of welcoming you again in the near future. Kind regards, William

"Genuine Doggy Friendly"

5
Linda E, Northampton, United Kingdom 21/12/2017

We have stayed several times at this hotel but never with our beloved four legged friend as it has not allowed pets in the past. As with the majority of hotels there is a nightly charge for a dog (£10 in this case) and although they often boast as "friendly", a number are actually just "tolerant". I am sure that dog owners know what I mean. I am therefore so pleased to come across a hotel that actually does genuinely cater for dogs and their owners. On entering our room we found a bowl, treats and a bed for him. Small gestures but appreciated. Due to the terrier nature, we never leave him alone in a room so had quite accepted that we would eat breakfast separately. However, the staff happily set us up a table in the bar area so that we could eat together. That sort of service deserves mention. I would add that our own amenities were also first class and we had a very enjoyable stay. When we visit Eastbourne in the future this will be our hotel choice. Special mention to Sharon on reception. Superb customer service. Thank you for making our stay a very happy one.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Linda E, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had another enjoyable stay with us, that is what we aim for, happy returning customers, and I'm glad that this time you did bring your four legged friend with you which was well looked after. Thank you for the kind words to the team, specially to Sharon our receptionist, I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Fantastic relaxing 3 nights"

5
Bob P, Haywards Heath, United Kingdom 17/12/2017

I stayed with my wife for 3 nights with the aim of having a chill out relaxing break after a year of unfortunate health issues. I cannot praise the York House Hotel highly enough, the room was classed as standard but was a good size and immaculately clean with a huge comfortable bed. All of the staff were very friendly and they all took time to have a conversation with us each day. The breakfast was a choice of continental and English cooked which was excellent, we had dinner in the restaurant which was really tasty and filling and the service was top notch. On 2 of the nights there were Christmas dinner and discos on and the only slight inconvenience was that the bar was busy while they were having pre-dinner drinks but other than that there was no interference to our stay at all. The only criticism I would have is that at the time of booking there were no sea view rooms available on the hotel website but when we phoned the hotel direct we found that there was one available so if we did not make the call we would have been disappointed. This is now our favourite hotel and can't wait to return.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Bob P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you had a relaxing time with us and enjoyed all our aspect of your stay, from the room to the food during dinner and breakfast. Thank you for the kind words to the Team, I'm glad you where well looked after not only during service but throughout your stay. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely weekend"

4
Littleannie3, London, United Kingdom 17/12/2017

We came here this weekend for the xmas party night, had a lovely time as always, as we have been here many times, always good experience, room lovely with sea view nicely decorated good shower could have had softer pillows but will always bring my own! Food very nice and vety enjoyable, this is our second xmas party night here the only thing we would say that the dessert menu could br a bit more exiting other than xmas pudding it was a boring lemon tart, we have been to other hotels at xmss and they have at least 5 items to choose from exiting desserts(especially langhans hotel ) just a thought, also mabe think about getting rid of the blowers at the dinner table because on saturday night three tables were trying to out do one another on who could make the loudist noise, it was unbearable, there were a couple of people actually getting up and going outside until it stopped!! But overall another great weekend many thanks to all your hard working staff and a very happy new year to you all,

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Littleannie3, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel. I'm delighted to read that your stay with us over the weekend was a pleasant one and that you and the rest of your group had yet another great Christmas party here with us. Thank you for your feedback reference the desserts, I will pass these comments to our Head Chef which I'm sure will take into consideration next year when preparing our festive menus. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely pre-Christmas stay"

5
Carlos C, Croydon, United Kingdom 17/12/2017

We had a lovely stay in the second weekend of December, and were lucky weather was beautiful. Booking process was easy, reception was very attentive and quick to respond my queries. As there was some private event, reception was very considerate and kind enough to book us a room away from the dinner room even before we arrived (thank you Katlin), and we didn't hear a noise nor have any complaint about those guests. Upon arrival, we received a call to ask if everything was fine and offered themselves to make our stay more comfortable. Our room was very big and spacious, bed really comfy, heating perfect to keep us warm from the cold outside, and had views to the sea. It was also clean so couldn't ask much more of it. There's a pool which we enjoyed after a walk in Eastbourne's city centre (not far from the hotel) and before dinner. In the morning, after a great sleep, enjoyed breakfast before heading out to explore the Seven Sisters. All in all, a very pleasant stay and could repeat if coming back to Eastbourne. Thank you

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Carlos C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had an enjoyable stay with us in one of our seaview rooms, these are definitely well worth the little supplement that we charge for it. It's great to read that your stay was a comfortable one and the fact that we where hosting a big Christmas party didn't effect your relaxing break. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely overnight stay and party night"

5
Jane M, Eastbourne, United Kingdom 17/12/2017

Brilliant weekend good food, good service and a lovely room. Second year of our drama group having its Christmas party here. We decided to stay this and make a weekend of it. Fantastic room the staff were so helpful and professional nothing was to much trouble. They catered for our party of 26 many with special dietary needs. Nothing was to much trouble, the staff interacted were polite and fun. The food was amazing for a Christmas party night and was a good portion size. The bar was well stocked and of decent price. Thank you to all at the York House for another fantastic Christmas.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jane M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you and your colleagues of the Drama Club enjoyed your Christmas Party here with us. Thank you for the kind words to the team which I will surely pass on and the Team and I all look forward on welcoming you again in the near Future. Kind regards, William

"In a bit of a time warp."

3
Susan G, London, United Kingdom 12/12/2017

OK but pretty standard seaside hotel. Decor a bit dated. Room average with sea view. Decor and fittings old fashioned and bathroom adequate. Shower tap nightmare to turn off. Bed comfortable and room warm. Xmas parties on both nights so a bit noisy but we were warned. Breakfasts below average - poor.

"Should have been better"

2
Lorraine B, St. Albans, United Kingdom 11/12/2017

Didn't get off to a good start on arrival when the receptionist said quite bluntly that we couldn't have dinner at the time we had booked because of a Christmas party. We had two rooms one of which had a faulty kettle, finally replaced after a maintenance man tried to fix it!, and a faulty TV. Beds were comfy, bathrooms recently refurbished. Nice towels. Basic toiletries and Tea/coffee. The bar area is part sofas, part chairs and tables but not particularly relaxing. Dinner was a big let down after all the good reviews I had read previously. Because of the huge Christmas party the few other diners were put in a temporary room which was too big and full of inlaid tables, no atmosphere. Service was a disaster as we were pretty much forgotten until we had to find staff and then eventually complain to management. After that it improved but the evening was spoilt and I'm afraid the food was no more than freezer to plate produce. No imagination in presentation and really no more than mediocre ‘pub grub'. Breakfast the following morning was much better all round. Better service, better food. Sadly we won't return unless it's the only place available next time we come to Eastbourne to visit relatives.

"terrible experience"

1
User 10/12/2017

I stayed here in November for my sisters wedding. The hotel knew I was bringing my 6 month old baby so provided a cot however the room they gave me was completely inappropriate. I had asked for sea view however ended up with a view of a wall, in a tiny room I was unable to move around in, no bath to wash my baby and the room was only accessible through stairs. So I had to carry the pram up and down stairs all the time which really hurt my back. All this for the low price of £90 a night!! When I spoke to front desk they just told me they could move me but the rooms are all smaller as no bigger ones available even though I know this was a lie due to the fact you could book a bigger room on the website still. If this wasn't bad enough my sister (not the one getting married) was given a room a lot bigger than mine, with sea view and accessible from lift for exact same price. Had a terrible experience and was really upset for the whole weekend.

"Good value for money"

4
Renato G, Reykjavik, Iceland 09/12/2017

We stayed two nights in November. Very large family room with king size bed and 2 single beds. Plenty of space and we got ocean view. Even so, room was overlooking the street, it was not noisy at all. Front desk was helpful, friendly and efficient. The maintenance person helped us with the luggage which was highly appreciated. The building has a nice character, partly dated, partly elegant. I would say it was laid back and relaxing. Location was good. Short walk to the main street in the center with shops and restaurants. The only issue was finding parking. The room rate is very affordable and included a nice breakfast buffet. Therefore good value for money.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Renato G, Thank you for reviewing your recent experience with us here at the Best Western York House Hotel in Eastbourne. It's great to read review such as this, room 154 the room you stayed in is our only family room that has one king size bed and two single beds and still plenty of space to move around, it's great for family or group of friends, all our family room also are seaview rooms which is a great "bonus". I'm glad you found the front desk team friendly and efficient and thank you also for the kind words to our Maintenance Peter. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Leisure break"

5
G1141GWdavidc, Croydon, United Kingdom 07/12/2017

The hotel is ldeally situated for a leisurely walk into Eastbourne town centre. The room we stayed in had a great view of the sea front. The service given during this stay made it a very relaxing and enjoyable break

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear G1141GWdavidc, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. I'm delighted you had an well deserved leisure break here with us enjoying both the room and the service. The Team and I all look forward on your next stay in the near future. Kind regards, William

"Seaview "

4
RomfordMel, London, United Kingdom 07/12/2017

My wife and I stayed at this hotel for two nights, the staff are pleasant, helpful and friendly. Some of the decor in corridors etc is less than perfect but we were very happy with our room and bathroom. The view from the room was excellent overlooking the beach with the pier only a short walk away. We enjoyed a meal in the hotel restaurant on our second night and the breakfasts were good. Parking could be a problem in the summer months but we very easily found a space outside the hotel for the duration of our stay. We would not hesitate in using this hotel again the next time we return to Eastbourne.

"Love this hotel !"

5
KeithHoliday, Maidenhead, United Kingdom 04/12/2017

Clean and pleasant hotel with friendly staff, all doing a great job they can be proud of. Great food and lovely rooms :-) I've stayed a few times each year for the last 5 years and will continue to do so. My next is already booked. Very good location with only a short walk to the pier and town centre. Highly recommended. Keith B

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Keith B, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel. I'm delighted to read you had yet another great stay with us, this is what we aim for, happy returning customers. I'm glad you found the room to your liking and that you enjoyed dining with us during your stay, thank you also for the kind words to the Team, I will pass them over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again here at the Best Western York House on your next visit. Kind regards, William

"Bad nights sleep"

1
David E, Chislehurst, United Kingdom 26/11/2017

This was a real shame. For it's type this is a perfectly acceptable hotel and overall I would not put anyone off visiting. The hotel was clean, well kept and the staff were lovely. HOWEVER! room 90, which myself and my wife stayed was small, but this was to be expected for one of the cheaper rooms. What I found unacceptable was the constant low level hum all night from the plant room immediately next door (I assume for the pool). This noise was impossible to block out and kept us awake all night. Perhaps ear plugs should be supplied! We even considered leaving at 3am. Sadly, reception did not ask us how our stay was and were disinterested in our issues.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear David E, Thank you for taking the time to share your experiences regarding your recent experiences with us at the Best Western York House Hotel Eastbourne. The hotel prides itself on providing excellent service alongside a comfortable environment. Please accept my sincere apologies for the noise disturbances noticed during the night. Please be rest assured that I have investigated the room(s) fully and can assure you this noise has been rectified. Maintenance identified an error and have since resolved. This should prevent future occurrence and ensure this remains an isolated incident. I am pleased that overall you enjoyed the Hotel staff services and the hotel itself which is fantastic to read. The team and I do hope we have another opportunity to serve you again. If you are visiting Eastbourne in the future please feel free to contact me directly on manager@yorkhousehotel.co.uk and I would like to personally assist in creating your next reservation with us. Thanks again for the valued feedback. Kind regards, Stuart Anderson General Manager

"An enjoyable stay would definitely book again."

5
greystone342, Greater London, United Kingdom 23/11/2017

Room was super clean and pleasant. Super sea views. Ideally situated for a walk to beachy head. Staff were friendly and clearly wanted our stay to be as good as it could be. The indoor pool was beautifully heated and a pleasure to swim in.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Greystone342, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had a great stay with us and enjoyed our seaview rooms, these are all been recently refurbished and can be guaranteed by upgrading for a small fee of just £ 15,00, all our seaview rooms are bigger than standard rooms and I think they are well worth the supplement. I'm also glad you enjoyed our heated swimming pool we always keep it at around 30 degrees so it's always nice and warm, perfect for a relaxing swim. Thank you also for the kind words to the Team especially to our Housekeepers which work very hard to make sure that your room is spotless, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"excellent hotel"

5
Pam9933, Ilford, United Kingdom 23/11/2017

Just had a very good two nights in Best Western our room was large and comfortable very clean with a view of the sea. All the staff were helpful and couldn't do enough for you. It is in a good location just a short walk to the pier, shops and amenities. We went to Eastbourne Hippodrome theatre , and saw a very good show there. The worst part of our stay in Eastbourne was the weather it rained.

WilliamTamborrino, Duty Manger at Best Western York House Hotel, responded to this review
Dear Pam9933, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a very good two night stay with us and that you enjoyed one of our seaview rooms. Thank you also for the great comments towards the Team, I will pass these over and I'm sure they will appreciate. Eastbourne with three theatres has plenty of choices all year round of plays and it's great to read you enjoyed the one at the Hippodrome. The Team and I all look forward on your next stay with us in the near future and hopefully next time the weather will be a bit better. Kind regards, William

"Loved this place!"

4
Marinapetrina, Slough, United Kingdom 20/11/2017

Came for a long weekend in November 2017. Lovely friendly staff. Room was spotless. Breakfast buffet lovely. The 'studio' rooms have an amazing mini kitchenette. The pool water was clear. Location is walking distance to a busy vibrant town centre and Pier. Will be coming back with grandchildren in the summer for a beach holiday. So much to do. Only thing that let's the hotel down is the tatty reception carpet and the tatty and grubby carpet inside tge lift to the right of reception, both could be so easily and cheaply replaced.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Marinapetrina, Thank you for reviewing your recent experience here with us at the Best Western York House Hotel in Eastbourne. I'm glad you had a great long weekend with us, all our Studio rooms have indeed a fully functional kitchenette which I think is a great feature for longer stays, they all have been recently refurbished and they all come with seaview so they are great rooms to choose. It's also great to read that you found our heated swimming pool and the food offering to your liking, thank you also for the nice feedback to the team, I will pass these comments over. The Team and I look forward on welcoming you again this summer with your grandchildren which I'm sure will enjoy Easbourne and our Hotel. Kind regards, William

"Mr Colin perry"

5
User 19/11/2017

We had a fantastic 2 night stay the room overlooked the sea it was very spacious very clean. The staff was so friendly and happy and nothing was too much trouble. The breakfast was amazing and there was lots to choose from and the food was lovely would highly recommend and we will be back next year.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Colin Perry, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a fantastic two night stay with us in one of our seaview rooms and found our breakfast amazing, we do try to source as many items as possible locally and offering both buffet and a la carte options does give plenty of choices for our guest breakfast. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"First class hotel"

5
arthur-perrett, Ringwood, United Kingdom 19/11/2017

The hotel was very clean, staff were great nothing was too much trouble room brill. There was only one problem, as this was our first visit to Eastbourne we did not realise that parking was such a problem. Apart from that which applies to all hotels our stay was in a word - great. Many thanks. Arthur

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Arthur-Perrett, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you enjoyed your stay with us and the Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect break"

5
User 16/11/2017

Welcoming and friendly staff. Nothing was to much trouble for them.Lovely large room with sea view really comfy bed. Loved the pear cookies left each day. Swimming pool heated to 27 degrees and open until 9pm. Excellent food in the bar and great choices at breakfast. A perfect short break we will return for a longer break.

"Great "

4
Mrs Julie C, Isle of Wight, United Kingdom 15/11/2017

Really warm welcoming hotel, staff very helpful and friendly, comfortable, clean rooms, right on seafront, bonus to have an indoor pool ( very warm ) to use in winter months, we stayed in 2 rooms, a double and twin, and asked to be close together, and we're right next to each other so no complaints.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Julie C, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel in Easbourne. I'm glad you enjoyed your stay with us and it's great to read that you found the Team always helpful and friendly, we do always try to accommodate guest request when possible and I'm glad we managed on this occasion. It's also great to read that you took advantage of our heated swimming pool which is always kept at around 30 degrees and I think is a great place where you can relax for a bit. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"They couldn't have done more for us"

5
alfaromeoKent, Eastbourne, United Kingdom 15/11/2017

We were moving house and had a couple of days where we wanted to say goodbye to Eastbourne. So be booked into this sea front hotel. We were so surprised, fantastic sea view, large room, high ceiling, large bay window, large very comfortable bed, warm and welcoming. Flat screen tv, and two pears, two apples, biscuits, all sorts of teas and coffee's and a real coffee, filtered. Two bottles of local apple juice all free of charge. In the morning because we'd had a long day moving out of our house we slept in and didn't get down to breakfast until after 9.30am, we explained to the restaurant manager and he let us have breakfast, nothing was too much trouble for them. The bathroom had a fabulous large shower, white fluffy towels. There was a wedding reception on and we thought “oh no it's going to be noisy”but no we never heard a thing I assume the rooms or floors had been soundproofed. We were there two nights and was very sorry to go but had our new house to move into in France. We will be back in January and will book this hotel again. I would strongly recommend this hotel. The first night we were too tired to go out to eat so we ordered room service, it was delicious.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear AlfaromeoKent, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read reaview such as this, I'm glad you enjoyed your stay in one of our superior rooms, these all come with the extra bits you mentioned and I'm glad you enjoyed them. Thank you for the kind words to the Team, I always pass these comments over and I'm sure they will appreciate, specially Joe our Restaurant Manger who went the "extra mile" for you on this occasion. The Team and I look forward on welcoming you back in January. Kind regards, William

"Excellent Hotel"

5
User 15/11/2017

We were using a 2 night Red Letter hotel voucher; on arrival we were informed that we had been upgraded to a deluxe suite. The accommodation was luxurious, with a 6 foot four poster bed with lots of cushions, a coffee maker and a luxurious bathroom with a large shower and a Jacuzzi bath. The bedroom, along with the rest of the hotel, was very clean. It was very quiet with noise from any other rooms. The staff were friendly and very helpful. Breakfast was included and was a full buffet, which was very tasty and all the cooked items were hot. This hotel is somewhere I would stay again and would recommend to anyone.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Kate A, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you had a wonderful two night stay with us and enjoyed one of deluxe rooms, these are definitely the best room in the hotel, all with four poster bed, Jacuzzi bath and of course stunning seaviews. Usually these rooms all come with a supplement so the only way to guarantee one is paying for the supplement but it's also true that we do try to upgrade whenever possible as we don't like to have the best rooms sitting empty so I'm glad you appreciated the little treat. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very comfortable stay"

4
abby650, Canterbury, United Kingdom 12/11/2017

We stayed for four nights in a superior twin room with sea view from 6th November. This was a third visit. The room had a good view of the sea and was warm, spacious and comfortably furnished though a coffee table to go with the sofa would have been convenient and appreciated, especially as we chose to dine in our room on three of the nights. The bathroom was small but had a good sized walk in shower. Two little problems - which could be easily solved by an airing rack and a blind: the towel rail was tiny, taking one tightly folded bath towel only and the other bath towel had to be kept in the bedroom where there was also nowhere to hang it. The wash basin was right next to a window overlooking the promenade and was well lit from ceiling spotlights above. Unfortunately there were only net curtains and we felt very vulnerable at night when we were so well lit up! Members of staff encountered (including when booking on the phone) were very friendly and helpful and are a strength of the hotel. We have some demanding medical conditions but they went out of their way to make us comfortable and nothing was too much trouble. We did not dine in the restaurant as the set menu didn't interest us. As I wasn't well enough to go out for the evening, we ate from the bar menu which also offered lighter/snack options. We enjoyed our meals which were well presented and good value. Thank you to everyone who made our stay comfortable and we look forward to our next visit.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Abby650, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read review such as this, this is what we aim for, happy returning customers and I'm delighted to read that your third stay with us what a nice one. Thank you for the feedback regarding the room, these comments have been passed over to the maintenance and Housekeeping team, we try to make our guests stay as comfortable has possible so if you felt like you needed a coffee table to be put next to your sofa I'm sure we could have arranged something, if it happens next time don't hesitate to ask the Reception. Thank you also for the kind comments to the Team I always pass over the feedback and I'm sure they will appreciate this one. The team and I all look forward on welcoming you for your fourth stay here with us in the near future. Kind regards, William

"Excellent Hotel (Apart from first night)"

4
carolahilton, London, United Kingdom 09/11/2017

We stayed here for 2 nights from 27 October, first night the heating towel rail in bathroom was very noisy and kept us awake, maintenance guy came and unscrewed socket and then left, upon return offered us another room for the night and then managed to switch off towel rail, eventually got to sleep at 1.20am. Thought we might get an apology or some compensation the following morning but nothing. Apart from this it's an excellent hotel and would stay here again.

"Disappointing"

2
User 08/11/2017

Not one usually to complain but this was so disappointing. Spend two nights here end of October. When booking I had requested a sea view room as it was my partner and I birthday. On arrival we were shown to our room to find it was tiny - the smallest hotel room ever with just a 4 ft bed for two adults. We could see there was also just one towel between the two of us and guessed that as we were Groupon we must be put onto the "larger" single room. That evening we decided to have dinner at the hotel as it was included in our deal - what a mistake. While having the fish cakes to start we noticed they were still frozen in the middle. However, the restaurant staff were so apologetic and very polite. Unfortunately the main course was also inedible. This turned us off having breakfast in the hotel (which we had also paid for). We therefore just opted for the continental option which was a disaster as me partner and I both love our food and then felt hunger just a little while after. After an uncomfortable first night stay in a tiny bed I asked could we move to a room which had a proper double bed. We were informed at reception that as it was a Sunday and that guests had checked out we could be moved however this is usually extra as the duty manager had heard about the episode on the restaurant the night before he moved us. this room was huge however. I was so upset we had been messed around with us previously. I felt we had been treated differently as we had got the hotel as an offer. On our last day we went to use the pool and we're turned away as there was 'swimming lessons'. We paid £154 for a two night stay with dinner - what a rip off for what you get !! The staff are very accommodating however I feel they know that the standards of the hotel are low.

"lovely views and friendly staff + a pool!"

5
Veronika M, Brighton, England, United Kingdom 07/11/2017

We stayed for 2 nights in October. We had the big poster bed room with the balcony overlooking the sea. The rooms and the bathroom were spotless and big and included the use of bathrobes and slippers. This was great as used the pool on several occasions. The pool is not big, but a decent size and the water is nice and warm. The view from the balcony was lovely and we were blessed with sunny warm weather so we had the windows up and enjoyed the sunshine. The reception staff were friendly and helpful every time we had a question. We will definitively stay again when we are in Eastbourne.

"Airborne 2017"

5
alan b, Sevenoaks, United Kingdom 06/11/2017

I would like to thank Stuart and your team on a wonderful stay you have a great team and should be proud of them also the restaurant team who nothing was a proplem to help if you need anything else many thanks for a great stay hope to see you soon Alan and Pauline

"excellent one night stay"

5
KAREN170957, Altrincham, United Kingdom 04/11/2017

Our stay here was a present and we were delighted with it. The hotel was in a great location and although parking could have been difficult we luckily found a space right outside. The hotel offers overnight parking permits for £1 which is an excellent service. Our room was on the front with a sea view and the largest bed we have ever seen. It was very comfortable and the bathroom was very clean with fluffy towels. Breakfast was mostly buffet style and the only critisism would be that it could have been hotter. The staff were lovely and the pool in the hotel although on the small side was a bonus. We had an excellent stay and would definitly recommend this hotel.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Karen170957, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your overnight stay here with us and felt that this was a great present. All our double seaview rooms are bigger than the standard ones and have at least a King Size Bed so I'm glad it was comfortable and to your liking. Thank you also for the comments reference the Restaurant, we do offer full English breakfast on a buffet which is checked regularly to make sure that the items are always warm, I do apologise if this did not happen, I will pass the comments over to the Reastaurant Team. Kind regards, William

"Lovely stay"

5
User 02/11/2017

Excellent stay for 3 days, no problems, swimming pool which is always nice, staff always very helpful the only down side is the parking, the hotel give you a parking permit at a cost but to Park that is another story so many hotels not enough space, like all places on the sea front unfortunately the council see car owners who are visiting there city or town as a cash cow, but other than that a fine stay.

"Excellent, we loved our stay"

5
Nicholas F, Luton, United Kingdom 01/11/2017

Stayed from Saturday 28th October until Tuesday 31st October 2017 and thoroughly enjoyed our stay. We had room 324 which was superb with an excellent view of the sea and Pier. Hotel is half a mile from the pier and a mile from the major restaurants. What made this hotel were the staff, a special mention to the manager of restaurant (sorry do not know his name) but he was top notch and was the reason we ate at restaurant instead of walking into town..... then again perhaps another reason could be walking the Seven Sisters and having leg issues. This manager really could not do enough for you and had a very easy manner that made my Missus and I feel very comfortable. Old school service, you just can not beat it. Breakfast and evening meals are more than acceptable.

"Miss"

5
chocky12, sussex 31/10/2017

What a lovely place to stay Hotel room was lovely as were the staff. Cant coment on breakfast as we opted out due to there being lots of other cheaper places. Swimming pool is nice for a quick dip However the changing rooms do let it down. Our room 124 was lovely great view of seafront and the pier plus it wasn't too noisy. We had to have the window open due to the room being so hot We later figured it was the 2 heated towel rails and so closed those doors and the bedroom was then a good temperature I would recommend this hotel to friends and family

"Very relaxing stay, staff lovely "

5
dee_muldoon, London 30/10/2017

We had a fabulous stay and really enjoyed ourselves. My friend goes all the time and we chose to join her for a night. The staff were so friendly and could not have been nicer. The kids loved the hotel pool and we had amazing views of the sea from our room. It's not the Ritz but is a lovely old hotel and great value for money. Our family room was very big and had lovely high ceilings. We loved everything about Eastbourne and will definitely return.

"great stay"

5
fluffyduck51, Brighton, United Kingdom 29/10/2017

Booked this months ago and very pleased with our room and lovely service. Right opposite the sea front and found a parking space right across from the hotel, very lucky as it was busy. Great location.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Fluffyduck51, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you had an enjoyable stay with us, liked our rooms and felt that the service too was nice. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Half term break"

5
Adrian W, Norwich, United Kingdom 26/10/2017

Excellent hotel, staff were very, very helpfull. Room was huge even with a double bed settee and a super king size bed there was still loads of space. Bathroom was large and modern, probably recently re-fitted. Sea views were stunning, even in October. Breakfast was buffet style but very good value, yes you could get breakfast cheaper in greasy spoons around the corner but the service you get in this hotel can't be bought. Our young son LOVED the swimming pool which is free of charge to guests.

"Relaxing weekend "

3
andrefscandeias, London, United Kingdom 26/10/2017

Me and my partner got a deal with one night with dinner and breakfast for a very reasonable price. One of the best features of this hotel is the great location, right in front of the sea. Unfortunately we didn't get a room with sea view. When entering and walking inside the hotel you can tell is an old construction but for our surprise the rooms were quite modern with a very cosy environment. Staff was very friendly and ready to help. The room service was very quick and the food was delicious. Dinner was served in the restaurant on a set menu basis with a drink included. The breakfast options were big enough to satisfy everyone's pallets. Overall this hotel is great option if you want to spend some relaunched time away from the city and recharge your batteries

"A BREAK WE REALLY NEEDED"

5
Gm101Bc, Southampton, United Kingdom 24/10/2017

We needed a break to help us get over the loss of our son . Having stayed at this hotel before we booked to go away for 4 nights It was just what we needed . clean room. polite staff ,nothing was too much trouble for them from start to finish We had some relaxing swims, nice walks, comfortable bed & a hearty breakfast We even visited the picture house had some lovely meals in the local pub ( THAT WAS DOG FRIENDLY ) We will be returning again that's for sure The bonus was the sea view from our window ,,Thank you everyone that works there you are a good team

"Could not have had a better stay."

5
User 23/10/2017

We arrived for an anniversary weekend and rare treat in Eastbourne and found ourselves without a room due to a different hotel being so poor. I walked into the York hotel and explained my predicament to the front of house staff. From that very second our weekend away was rescued. The staff where amazing and the 4 poster room that was offered was superb. The room was spotless and luxuriously comfortable. The spa bath was wonderful and there was a lovely double shower. The sea view was lovely and we sat at the table by the large open window eating a great meal from room service whilst listening to the sounds of the waves crashing, truly wonderful experience. Breakfast the following morning was lovely, very fresh and tasty with a wide choice. The staff working the breakfast room where all professional and attentive. Best western should be very proud to have the York Hotel as part of its franchise for the quality of its staff and the establishment. Thank you York hotel for the excellence shown in your service and for saving our anniversary, you truly are a fantastic team. Regards Dave Saunderson

"Beautiful hotel, massive rooms"

5
PaiCo, Yeovil, United Kingdom 19/10/2017

Went to this hotel for my partners bitthday. I contacted the hotel before via email to ask about beest parking as I know they don't have a car park when I booked it, they responsed very qucikly explaining that we could park along the seafront (right outside the hotel) for £1 a day by getting a parking permit when checking in, and if unable to park then the streets behind the hotel were free. However there was amble parking outside the hotel which was brilliant. Parking permits last until 11am the next day. We had a very warm welcome from the staff and went to our room, we booked a standard sea view room and it was beautiful. Massive bay windows looking out over the beach and the room was huge, lovely high ceilings and the biggest bed I've ever seen. In the room we had 2 bottles of local apple juice, 2 apples, 2 pears, suki tea bags, chocolate and pear biscuits and other tea and coffees. The room was rather hot but that was just due to the weather, the window was easy to open and there was a fan provided which was perfect. Bear in mind that the hotel is in front of the seafront road and can be quite busy with cars which was noisy at times, but woth the windows shut it wasn't loud at all. The only down side was that they were doing a lot of work on the beach meaning very large vechicles going along the beach starting at 7am which were very noisy and woke us up as had the windows open, obviously no fault of the hotel at all. We ate both nights in the bar resturant, the food was lovely and very reasonable prices, seemed to be popular with other guests too. Breakfast was great too, very attentive staff and very good selection of food and drinks, better to go early as gets busy from 08:30, but even then the service dpes not faulter. Absolutely brilliant hotel and staff, loved it!

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Paico, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted that you enjoyed your stay with us, it's great to read reviews such has this, from the description you gave of the rooms it seams that we upgraded you free of charge to one of our superior doubles, these rooms are all seaview rooms, slightly bigger than standard seaview rooms and have some little extras like the fresh fruits and the juices, we do try to upgrade whenever possible as we don't like to have the best rooms vacant and I'm glad you enjoyed the room. Thank you also for the kind words to the team, I always pass the comments over and it's great when they are good ones. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"lovely stay"

5
dianne007Reading, Reading 18/10/2017

stayed 4 nights with partner, right next to the sea, close to the pier nice town, got a really good offer on groupon for breakfast included, quiet hotel (it was october) but managed to get the pool to ourseleves which was nice. the staff were very nice and helpful good things: warm pool, average breakfast (wouldnt pay extra for it) clean modern tidy room, tidied each day, room came with towels, toiletries and tea & coffee & kettle not so good: parking is difficult always found myself squeezing into small parallel spaces, pool changing rooms were not nice at all, really grim and horrid,

"Excellent stay"

5
harryd56, gloucestershire 18/10/2017

Although our twin bedded room was on the small side, both it, and the shower room were spotlessly clean and beds comfortable. Not a fan of buffet breakfasts which tend to be lukewarm but excellent selection and served in pleasant dining room. Staff very friendly and helpful.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Harry56, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you enjoyed your stay with us and found your room well cleaned and comfortable, our standard back facing room are smaller than our seaview rooms, you can upgrade to these for an extra £ 15,00 per night, these room are bigger and of course have all great views that are well worth the small supplement. The team and I all look forward on your next stay with us in the near future. Kind regards, William

"Rest and Recuperate!"

5
Jan M, Crescent City, California 17/10/2017

We arrived in Eastbourne after three weeks of heavy-duty tourism. My husband had a cold which was descending into his chest. One look at our ocean-view room with true king-sized bed and we knew we needed to just stay here the rest of the trip. We were able to book two more nights, and we're very glad we did this. It was a perfect place for rest and recovery, with an on-site restaurant or options of short gentle walks into town to eat. We had good response from staff to any little issues that came up for us. So glad we had this spot.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jan M, Thank you for reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you enjoyed your stay with us so much that you extended your stay for two more nights and managed to have a well deserved rest, Eastbourne is the perfect place to have a nice relaxing break, not so hectic as some other towns but still big enough that you have plenty of restaurant choices and places to visit, with 3 theatres and a very nice pier ad harbour there is always something going on, also Beachy Head is a very relaxing. The team and I all look forward on your next stay and hope that your husband has now fully recovered. Kind regards, William

"Very Pleasent stay"

4
User 16/10/2017

Excellent staff. very friendly. good breakfast. comfortable bed. reasonably priced bar with a nice view of the seafront and the pier. 10 minute walk to town centre. would be my first choice of hotel if i stayed in Eastbourne again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Martinandjacquiw, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. Thank you for the great review and thanks for the kind words towards the team, I'm glad you enjoyed your stay with us in all aspects. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"wonderful stay :-)"

5
Megan H, London, United Kingdom 12/10/2017

My wife and i stayed here for two nights and it was lovely. We didn't have breakfast, it was room only. Upon arrival (we were early) there was no room, but we sat down in the foyer and we only waited 10 mins, if that and they came over to say they had a room for us. Very polite staff, chatty and informative. Got to the room, and i was a very good size, larger than expected and it was a sea view! we were very happy. It was clean, the bathroom was a good size and the bed was large to. We had room service that evening, it was very quick and the staff again very helpful. I am vegan and they could cater for me which was nice. I had a salad with roasted veg, and a vinaigrette. They also said they if we ate in the restaurant they could make me something that wasn't on the menu if i spoke to the chef. We didn't in the end, but i really appreciated the thought. The swimming pool was great, clean and warm. Didn't use the changing rooms as our room was close. Over all a great stay. Thank you to the staff for being super helpful. I would recommend this hotel to others and i would definitely stay again if we visit Eastbourne again.

"Avoid during coach parties"

3
Ian M, Shrewsbury, United Kingdom 11/10/2017

The hotel itself is ok. Rooms are fine and prices are pretty good. However, so many coach parties go here that it really does feel like the individual traveler is a second class resident. For example, on my first night I wanted to work from my room so I looked at the room service menu and it said the main meals (not snacks and sandwiches) were "available from 7pm". So I dutifully waited until then to order at exactly 7pm. I was told it would take about 90 minutes for my food as there was a large coach party just sitting down to dinner. When I queried this I was told I should have ordered earlier - and when I pointed out the 7pm on the card to the manager they seemed bewildered that it was there. The restaurant a la carte menu was quite over priced for the quality of the food (I eat in the restaurant on the second night). However, the staff were lovely on the desk, the rooms were comfortable if a bit tired looking, and apart from the dining options I didn't have any other complaints.

"5 star."

5
User 11/10/2017

Stayed here with my wife for 2 nights. The room was immaculate and couldn't fault it at all. If anything you could charge a bit more that what you did!! Amazing swimming pool and staff was very polite.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Kayleigh, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel. I'm delighted you and your wife enjoyed your two night stay with us and that you found the room "immaculate" and very good value for money. It's also great to read that you enjoyed our heated indoor swimming pool, it's always kept at around 30 degrees so it's perfect for a nice swim even when it's not summer any more. Thank you also for the nice words to the Team, we all look forward on welcoming you again in the near future. Kind regards, William

" Comfortable stay on completion of SDW"

4
GrumpsDC, Cheltenham, United Kingdom 10/10/2017

Our 'organiser' chose this hotel from the many available in town for the overnight stay after completion of the South Downs Way. It proved to be a pretty good choice as we all ended up with a large sea-view room (although note that comes with some external noise from the sea and traffic due to the absence of double glazing). My room had a large modern shower and a big double bed, although the mattress was rather too soft for my taste. We changed our plans to partake of breakfast before getting a taxi to the railway station, which proved to be very tasty. Overall a very good stay - I would certainly return here if in Eastbourne again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear GrumpsDC, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. Its great to read that you and your party had a well deserved rest after completing the South Downs Way in one of our seaview rooms, these are larger than standard rooms but well worth the little supplement, unfortunately as we are a listed building we can't have any double glazing on the seafront rooms so they can't be as insulated as we would like. I'm glad you also enjoyed your breakfast with us, we try to use as many local products as possible and it's great that customers can taste the difference. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Could be better with just a bit of attention to detail"

3
Heatherloveshens, Ashford, United Kingdom 08/10/2017

Third stay at the hotel, this time with 2 other couples. Overall we were pleased with hotel as it is comfortable, well maintained, great breakfast and bar area is pleasant with competitive prices. Some niggles that could easily be overcome are that the description of facilities for the 2 superior rooms we had booked included 'fresh milk' to have with tea & coffee but we got UHT and the 'luxury' teas were same as standard rooms have. We were also supposed to have a local soft drink per person per day but this was only in the room on the first day. Lastly all 3 rooms were not replenished with tea etc either on arrival or for second day. Yes I know we could have asked for these things but we should not have to do so. With a bit extra effort ensuring the rooms are replenished these annoying things could be overcome. Generally staff are great but one waitress at breakfast was abrupt.

"Refurbished old hotel"

4
LeTn0, Waterloo, Belgium 02/10/2017

Stayed one night in September as a part of a small French group travelling in south England. Refurbished old hotel with windows not very well isolated. Personally not in favor of soap bottles, prefer small soap tablets, also missed shower gel. Would have preferred more choice of bread at breakfast. I may have missed it, but did not find an international (CNN) or French speaking TV channel. Good firm bed and nice location.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Letn0, Thank you for reviewing your recent stay here at the Best Western York House Hotel. I'm glad you and the rest of your group enjoyed your stop here in Eastbourne while visiting England. From your review it seem that you stayed in one of our superior seaview rooms, we are a listed building so unfortunately we are not allowed to have double glazing not to ruin the charme of the building, these rooms also offer higher quality soap and body wash than our standard rooms, we do have a supply of "normal" soap tablets and shower gel, next time just ask reception and we will happily supply you with some. The Team and I all look forward on your next stay with us in the near future. Kind regards, William

"A night away"

5
judypike2000, Luton, United Kingdom 01/10/2017

Had a lovely stay at this hotel, everyone is friendly and welcoming. A lady from bar staff went out of her way to make sure my 4 year old had a meal that he could enjoy( off menu) and when he was feeling poorly and we could no longer eat in the bar she arranged it to be taken to her room. 5*service so much more ! I would recommend this hotel. Our dog got lots of attention and was very welcome.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Judypike2000, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm glad you and the rest of your family enjoyed your stay with us, thank you for the kind words to the Team especially to Teresa in the Bar, she is a great asset to our team and always tries her very best make our guest stay as comfortable as possible. We are a pet friendly hotel so its great to read that even your four legged family member was well looked after. The Team and I look forward on your next visit in the near future. Kind regards, William

"An enjoyable short stay with a pleasant surprise."

5
flyerreg, Salford Priors, United Kingdom 30/09/2017

From the moment we arrived, we experienced a warm, welcoming atmosphere which was continued by all members of the staff until our departure two days later. Our sea view accommodation was a delight with smartly decorated and colour coordinated schemes. After we brewed the essential cup of tea after a long journey, it was so relaxing to simply sit in the comfortable armchair spending a short time 'chilling out' looking at the seascape. The hotel doesn't have its own park but the parking voucher system works well. We had no trouble finding a space within a few metres from the hotel. A good buffet breakfast with a reasonable choice was available but you need to allocate plenty of time for the toaster machine which must be the slowest in the history of toasting. The bed was extremely comfortable and whilst I usually have a few problems waking up earlier than I should, this did not happen here. A very pleasant stay in a centrally located hotel on the sea-front.with very friendly staff. What else could you want?

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Flyerreg, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had a wonderful stay your two nights with us and found the room and our breakfast offering to your liking. Thank you also for the kind words to the Team, I pass over all comments and I'm sure they will appreciate this one. The Team and I all look forward for your next stay with us in the near future. Kind regards, William

"Comfortable hotel with friendly staff"

5
Goodltraveller, St Albans 26/09/2017

I have just led a party of sixteen golfers to stay here for the weekend in which we were well looked after with comfortable single occupancy rooms, good food and friendly, efficient and helpful staff. We had preselected our food choices for both nights and this worked well with nicely cooked meals in adequate quantities. Of particular note was the helpful way we were looked after in the bar on both nights for pre dinner drinks and being able to taste wines before ordering for the table. The buffet breakfast was really good with high quality beautifully cooked eggs, bacon and sausages although the ancient toasters needed to be operated some time in advance of selecting the food! The only criticism would be that a fruit salad would have been appreciated as opposed to simply rather tired looking apricots. The only negative of staying in Eastbourne and this would apply to all hotels is that parking space is limited on the front and surrounding side roads. The hotel eases the procedure by providing £1 overnight vouchers each day and making them available in the morning for the evening and we all eventually managed to find spaces. As a golf society organiser, the three courses we played, Royal Eastbourne, Eastbourne Downs and East Sussex National on the way home were all extremely good and the combination with this hotel made the weekend very enjoyable.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Goodltraveller, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read that you and your golf party enjoyed your stay with us during your golf break, I'm delighted that you felt welcome and very well looked after by the Restaurant and Bar team. The Team and I look forward for your next stay with us in the near future. Kind regards, William

"GREAT HOTEL"

5
karen n, Croydon, United Kingdom 25/09/2017

Really lovely hotel along the seafront, great views and really friendly helpful staff. Would definately recommend this hotel and will be looking at others in different areas to stay in. Couldnt believe the size of the room with lovely shower, tea facilities (even have pots, pans etc, microwave).

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Karen N, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you found one of our Studio rooms to your liking, all are fitted with fully functioning kitchenettes and are all seaviews which is always a great feature in a seafront hotel. Thank you for the kind words the Team, I will gladly pass these comments over as I always do and I'm sure they will appreciate. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"Don't bother paying extra for a better room"

2
remmers86, London, United Kingdom 25/09/2017

We stayed one night at the hotel and decided to pay a bit extra for the executive room. The room was no where near executive, yes it was a larger room prehaps, but no view of the sea just the side road. My friend had a normal room and got a sea view and paid a considerate amount less, so I am unsure what Executive means to the hotel. The cleanliness of the room was poor. We asked for the bedding to be changed as there appeared to be an old stain on the sheets. In fairness the Manager did come up himself and changed these over. The room was very warm with no heating on and as we were one the ground floor we could not leave a window open, so we asked for a fan. The fan that arrived was covered in dirt, so we asked for another one. The room itself was covered in dust, the curtains, desk area, radiators. We did complain, and the Manager gave us a free drink. Breakfast at the hotel was of good quality. We did complain again when checking out and was offered a 50% refund which we accepted. Don't pay extra for the "better rooms".

"Mini-honeymoon"

4
User 24/09/2017

Great location and we upgraded to a four poster which meant a lovely view overlooking the sea. Our stay was a honeymoon and it would have been nice if the hotel had made an effort and done something small for us as I dropped enough hints ! Bar atmosphereless and the usual boiling hot restaurant! Staff OK but not over fussed. Overall, you get what you play for but it was a lovely room, perfect view and good location.

"Nice Hotel, bargain parking!"

4
SurreyTweety, Surrey 23/09/2017

Stayed here for a weekend while visiting Eastbourne. The staff were very friendly, apart from one very surly gentleman in the breakfast room on Sunday morning. Rooms were quiet and well appointed. Park on the seafront for the bargain price of £1!

"Great stay"

5
_telfermaria, Maidstone, United Kingdom 18/09/2017

Just spent the night at this hotel . On arrival we were pleasantly surprised to be given a room upgrade which gave us a wonderful sea view and very comfortable room . Staff were extremely helpful and friendly at all times . Maybe would of liked a little more choice on the menu but overall loved our stay . The swimming pool was lovely and warm and we had it to ourselves !! We look forward to staying again

"Great night"

5
carols1955, Eastbourne, United Kingdom 17/09/2017

Had a really great stay at the York House Hotel hosted a party and stayed the night, staff friendly and obliging, D. J.excellent, room and bed very comfortable, plenty of choice for breakfast. Would highly recommend.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Carols1955, Thank you for reviewing your recent experience here at the Best Western York House Hotel. I'm glad you enjoyed your party with us and found the room and the breakfast to your liking, thank you also for the kind words to the Team and the DJ. The team and I do hope to see you again in the near future. Kind regards, William

"Disappointed "

3
Lauren T, Sidcup 16/09/2017

Stayed at York parking was an absolute nightmare room tiny and very average a wedding was going on with very rowdy crowd felt sorry for staff who were all polite and helpful. Decor was plain and had no atmosphere and the bar was full of dirty glasses. Marathon walk through tiny corridors to room

"Oh I do like to be beside the Sea!"

4
jellybean498, County Londonderry, United Kingdom 13/09/2017

My Husband and I spent a week at the York in September whilst on a coach tour. The hotel is situated right on the seafront that has amazing views and has a spacious veranda which is a very pleasant place to sit no matter the weather. The reception area has a few comfy sofas and chairs that guests can chill, relax and enjoy the view . The dining room was impressive and i have to say the waiting staff were excellent!! Nothing was a bother to them, they were very attentive, did their best to please the guests and the banter was good too, which all makes for an enjoyable stay. The breakfasts in the York were amazing, well presented, well cooked and well left out. There was such a great variety and something to suit everyone's palate. Every night we had a three course meal which my husband and I really enjoyed. The room that we had was at the back of the hotel on the third floor. Tho it was warm and comfortable, it was a tad on the small side and looked nothing like the pictures on the website. I would liken it unto a typical room at the local b&b . In fact quite a few on our trip complained about the small rooms so just be aware. I think that you can pay extra for a bigger fancier room with a sea view which no one on our trip seem to have either. There was a small pool which did the job although I would point out that there was only one shower and that was in the same room as the pool so no privacy when showering in front of other guests and only two changing rooms with no lockers. The hotel over all would need a whole sprucing up as it has gotten a bit shabby (thread bare carpets, plaster coming off the wall in the changing rooms, grubby wallpaper). All in all however, we had a brilliant stay and would come back again but pay the extra and have a nice sea view room. I would recommend this hotel to others. Also I would add that we found this to be a very quiet hotel with no loud music or drunkenness in fact most of the guests were older folks.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jellybean498, Thank you for taking the time and reviewing your stay with us here at the Best Western York House Hotel. I'm delighted to read that you had a nice stay with us here in Eastbourne, I'm glad you enjoyed our common areas and found the dinner and breakfast offering of high standards, our seaview rooms are bigger than standard rooms, and yes you can upgrade to one for a small surcharge which is very good value for money. Thank you also for the kind comments to the Team, I've passed these over and they appreciate. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"Well located but disappointing "

3
Lynn W, London, England, United Kingdom 11/09/2017

We went to this hotel for a weekend stay. The immediate big drawback was no parking. After driving around for 30 minutes we were lucky to find a multi-storey car park trailing 24 hour parking. The reception staff were competent and friendly and encouraged us to stay for dinner. The restaurant was near closing time 9.00 pm on Friday night! The staff were friendly and helpful but only the set menu was available. The food was bland and dry and overpriced. The room was recently refurbished and clean and neat but tiny! The shower was unusable as it was either freezing or scalding. The pool is nice but the changing facilities a bit lacking. The bar is 24 hour and the staff friendly. The hotel is right on the beach and it's lovely to sit on the veranda and enjoy a drink. It's very central. In spite of its many positive attributes I found myself a little disappointed with the overall experience. Would be good for the hotel to secure parking or give advice on where parking is available. The current advice of in side streets is simply unrealistic.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Lynn W, Thank you for taking the time to post a review on the Best Western York House Hotel Eastbourne. I was delighted to read the great comments relating to my team so thank you for mentioning how competent and friendly they were. I have passed on your comments relating to the menu availability to our restaurant manager as we usually have all menu's available. I note your comments relating to parking; as a hotel we understand what guests may encounter visiting Eastbourne as a whole. Many hotels are in a similar situation with limited parking available. This is something that the local council need to address and is out of the hotel hands. We do offer £1 parking permits which will last until 11AM the next day, alternatively parking down side streets is free of charge (road laws apply). We do make the above clear on our direct website and our affiliates such as booking.com which I understand the reservation was booked through. Should we have the opportunity of welcoming you back and there any issue's during your stay please contact reception and we would be happy to assist. Thanks again for your candid feedback and I truly hope of a another opportunity to impress. Kind regards, Stuart Anderson General Manager

"Coach trip."

3
TUBMAN_10, BELFAST 10/09/2017

Good location.Old style hotel which can be problematic.We had a suitably sized room and bathroom. Set menu very average but breakfast good..As others have mentioned pool changing rooms delapidated and can't be fobbed off to maintenance staff?

"Romance"

5
User 10/09/2017

What a lovely hotel ... my husband and I came just for an overnight Saturday stay with dinner bed and breakfast deal ... what a lovely surprise to find such a friendly place on a seafront location ! Every member of staff has been perfectly charming and helpful! Sitting on the hotel veranda with drinks overlooking the sea is a perfect tonic to relax and de-stress ! Excellent value for money ! Bar staff lovely reception staff lovely restaurant staff lovely ! Joe who works in the restaurant is such a lovely gentleman so friendly and helpful with nothing too much trouble ... he along with the rest of the staff have made our experience such a pleasure and we will return. Attentive service with a smile is so very important to us and we thank you all very much it's been a pleasure. The room we had was compact and bijou but perfectly maintained comfortable and practical! Well done all the staff what a great team

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Rainebeau, Thank you for taking the time and reviewing your overnight stay here at the Best Western York House Hotel. I'm glad you enjoyed your weekend stay with us and found it very good value for money. Thank you also for the kind words to the team, I've passed these over and they appreciate. The team and I all look forward on welcoming you back in the near future. Kind regards, William

"Nice helpful hotel"

4
matthewwP4300VG, Cambridge, United Kingdom 07/09/2017

This is a lovely hotel with very helpful staff who went out of their way to accomodate me when I got my dates wrong making my booking. Unfortunately no-one told the night staff about the last minute change so on arrival back at the hotel at 1am the night staff had no idea which room I was in and it took some time to locate this information and give me a key. Unfortunate as I would have given a much higher rating were it not for this mix-up which spoilt my stay.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear MatthewwP4300VG, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had an enjoyable overnight stay with us, sorry to read that the little reservation hick up was not passed over to the night team hopefully it didn't spoil your stay too much. The Team and I all look forward for your next stay with us in the near future. Kind regards, William

"VERY NICE ROOM WITH SEA VIEW AND LOVELY STAFF"

5
dash156, Maidstone, United Kingdom 07/09/2017

Great location and good amenities. Practically opposite the pier and near the local pubs, restaurants and shops. The breakfast was good but personally it would have been nicer if the English breakfast was more well done as the eggs, bacon & sausages were only just cooked. The option of fresh bread/rolls would have been much better instead of just toasting bread.

"Consistently Wonderful"

5
gemmas695, Southend-on-Sea, United Kingdom 06/09/2017

I regularly stay at this hotel as a business customer. Over the past few months I have never found a reason to be dissatisfied with the hotel, or the staff. The pool facility is lovely and quiet, the view from the front of the hotel is beautiful, and the staff are faultless. I have left my phone in the hotel before and the staff were so helpful in returning it to me. They are a credit to Best Western. The restaurant and bar on site are fantastic; never had a dull meal. I would assume that this is a four star hotel. The layout of each room is slightly different but all beautifully decorated. Large TVs in each room with a good selection of channels. I have stayed in other hotels in the area however this one by far outshines the others.

"Room for improvement, great location though"

3
User 05/09/2017

My boyfriend and I stayed here over August bank holiday weekend, as we had a wedding at The Sussex Barn which is 20mins away in a cab. Easy check in, as it was midday we weren't able to check into room but staff took our bags and when we arrived late that evening the bags were already in our room which was nice to come back to. Staff at the hotel were very friendly and helpful throughout our stay. The hotel itself is very dated, I've never stayed at a Best Western so didn't know what to expect/ don't know if they're usually this old fashioned. Location was perfect, right on the beachfront, couldn't have asked for a better location. The room itself was ok, but had a weird odour to it when we first arrived (our friends also staying at the hotel said the same about their room too), we kept our windows open for the whole stay which seemed to help. The bathroom was pretty modern (compared to the rest of the hotel) and nice but the temperature of the shower was very hard to control, and was scalding for most of our stay. The bed and pillows weren't great, but we slept fine for our 2 night stay. After our first night's stay, we expected to come back to the room to clean towels and a tidy room (we are a tidy couple and always tidy our stuff away and make the bed) but we found room didn't look any different and when we went to take our evening showers found that the cleaner had obviously just folded up our original towels which were still wet and put them back in bathroom which meant they were still wet and now smelt of damp. I understand a lot of hotels don't like to wash towels everyday to save water but they could've been left to hang to dry. The breakfast was a simple buffet of the usual English breakfast bits eg bacon, eggs, sausage and we found out on our second morning that we could choose from menu also, which we weren't told on our first morning. The poached eggs and smoked salmon from the menu were perfect. The breakfast area is dated and the tea pots could do with a clean, but staff working there were pleasant especially one guy who I should've taken name of. I believe we got a discount as we were with a wedding party, we paid £90, I don't know what the rooms usually cost but I feel even £90 was too much for this, feel like the hotel needs a good clean and a lick of paint/ new carpets etc.

"Bank Holiday Poison Mist"

4
Mr_Niker, Fareham, United Kingdom 04/09/2017

Spent the Bank Holiday Sunday and Monday there. The room had a really nice sea view (Had to pay £15 for that but worth it). The evening meal was good, roast turkey with a delicious home made stuffing felt a bit like Christmas. The help yourself breakfast was nice I liked being able to choose my own bacon as I like the crispier bacon. Staff were all friendly and welcoming especially Amy on reception great sense of humour. The only bad thing was the poison mist that came in from the sea and choked us and gave us streaming and sore eyes. Can not wait for the answer as to what it was and where it came from. Can not blame the hotel for this as it covered several miles of the coast. It has to be said that the public areas of the building are looking a bit tired and need a refresh which is why I have only scored 4 out of 5 as an overall score for out stay.

"Overnight stay"

5
beryl2020, Surrey, United Kingdom 30/08/2017

Had a great time room lovely beautifully clean show lovely & hot food in restaurant superb staff friendly & very caring yet efficient. Will certainly go back Eastbourne is also a great place to go . It has the marina which is great for lunch plenty of places to eat not far fro m the hotel. THANKS BERYL

"Anniversary get away."

3
paulmiller778, Ashford, United Kingdom 29/08/2017

The room was small for a superior studio suite but comfortable. Being on the 3rd floor and with this very hot weather , the room was very warm during the night. The hotel improvements were considerable and the staff very friendly and helpful. We found the dinner in the restaurant was not as good as previous visits and the choice somewhat limited.

"AIR SHOW"

5
9Porsche, Brighton, United Kingdom 29/08/2017

We had a great day, plenty of seats in and out to watch the air show. We had a nice bottle of wine listing to the jazz band, which was very nice.The food was good and well organised and the staff helpful and friendly. Would recommend.

"Rented this hotel 3star to be generous"

3
User 27/08/2017

The plus with this hotel was the staff.Everything else was glum,needs a face lift,we book a superior room,failed to see why it was called this,carpets had the odd stain,cheap picture,(singular) on wall,everything in the room had been done on the cheap.The bathroom was ok,and so was the kitchen even though it was down some stairs but probably useful if needed.Reception area needed an injection of color,it was all rather depressing,and very dated,We would of used the resterant but that look depressing and dated too,so chose to eat out,which brings me back to how fantastic the staff were,good check in and informative,and a good check out with staff too,so hats off to the reception staff,heaven know how you keep smiling in such a dull environment.

"Exceptional friendly hotel"

5
User 27/08/2017

This was the first time I've visited this hotel and will be visiting again. I found the hotel very clean and the service was excellent What a great position right on the seafront with excellent views of the beach and pier. The refreshment we were served was well presented and the quality was superb Well done the staff at York House.

"Exceptional Customer Service!"

4
BBG777, Winston Salem, North Carolina 24/08/2017

While there were a few things about our hotel room that we didn't love, they seem miniscule in the big picture. What is worth sharing is the exceptional customer service. From the moment we arrived, the staff treated us like we were the only people there! Reception even called us shortly after check-in to make sure everything was as expected! While we try to be respectful guests when we travel, we completely mixed up times as to when breakfast was served, and when we arrived - late - they served us anyway. The staff also held our luggage after checkout to allow us ease to explore the coast. The team was so wonderful to work with! Also worth noting, the Best Western York House is conveniently located to all of the attractions in Eastbourne. Or sit on the front porch and take in the gorgeous views, and relax knowing you are in good hands!

"Air Show day"

5
Karen F, Worthing, United Kingdom 22/08/2017

What great value for money. Buffet lunch and afternoon tea. Staff friendly, food great and huge portions available. If a criticism at all, it would have been nice to have a bar tab for drinks for the day, rather than paying as we went as we hadn't taken cash and we didn't want our parents to pay for anything. We didn't find parking a problem as plenty of free all day on street around the hotel.

"Very nice"

4
Paula L, Greater London, United Kingdom 21/08/2017

Great hotel in a perfect position for the seafront. The lack of parking is a pain but the staff are all very friendly and the indoor pool is an added bonus. This is our third visit and We always request a family room with a sea view which are nice and spacious. My only gripe is there is no fresh fruit at breakfast - something I've always found standard at hotels. Also, if you want a good night's sleep, request the top floor as we didn't this year and ended up with very noisy children above us who kept us awake half the night.

"A very pleasant stay"

5
vsvk1, London, United Kingdom 20/08/2017

I stayed the night with my two children during Airborne. I booked a couple of months ago and it was the only family room I could find. The staff were friendly and helpful and the room with a sea view was fabulous . The hotel is at the quieter end of the promenade but you still get a great view of the planes, and is, in fact much more pleasant as there is far less noise and fewer crowds. Regardless of the show, it is easily accessible to the pier and town where there are a selection of bars and restaurants . The bar was well manned and the breakfast was very appetizing with all the usual you'd expect which was of a good standard. My only complaint is that the white wine selection was limited and not a good standard. It is a great mid range hotel with staff that aim to please from the moment you arrive.

"Food was lovely, plus a view for the airshow"

5
melgiacs, Horsham, United Kingdom 19/08/2017

My husband and I were at the hotel.to watch the Air Show and have lunch and afternoon tea. We could but drinks from the bar which was well staffed considering it was so busy. Lunch buffet was lovely with a lot of choice and afternoon tea was also great. The event was very well organised and a great price. We didn't stay in a room but the signage and cleanliness was great, staff helpful and very polite.

"Second stay even better"

5
Geoff S, Guildford, United Kingdom 16/08/2017

This is our 2nd time here. We thought it was pretty good last time. This time we thought it was excellent. It was just a one night stay on a family visit nearby and booked a basic twin room without sea view. We were delighted by the room which was spacious, very clean and well equipped. The en-suite shower room had obviously been recently refurbished. The customer service was excellent, especially the check in. Breakfast was good, made even better by the efficiency od the waiting staff. All in all this is a very well run comfortable hotel.

"Extreamly impressive. If the pool was updated and cleaner I would give a five!"

4
User 16/08/2017

Would definitely stay again! I would consider other best western hotels elsewhere due to this being my first stay in a Best Western. Nice spacious, bright room with sea views and great wide opening windows! Could use a room fridge and safe. Excellent location a short walk from the pier and town centre and so close to the sea. Friendly reception staff who were flexable with check out time and helpful waiters. Slightly noisey room due to the road but that can be expected. Extreamly good breakfast (one of the best in Britian I've expericed) with not only a buffet but also the opportunity to order food from an included menu such as smoked salmon, kipper and haddock. We booked our breakfast the day before for a cheaper price which I would definitely recommend doing. And also definitely use the menu. Swimming pool wasn't very impressive: changing rooms were extreamly disappointing and felt dirty ( I walked up to my room in my towl to get changed instead). Also the shower was not really worth bothering with and the pool itself felt dirty. The tiles around the pool were however quite nice and colourful. WiFi is a little confusing and involves signing in. Around the back of the hotel is undeveloped and ruff with over growing weeds so a room at the back may not be as nice. Also one final point; there is another Best Western hotel in Eastborne so don't make the same mistake that we made you going to that one and worrying because thay didn't have your to one of their rooms.

"Beautiful two night stay!"

4
sailimuk, Leicester, United Kingdom 15/08/2017

A large, comfy clean room with very large double bed and hot drinks facility. Ensuite with shower with soap and shampoo. Room is serviced and cleaned daily. Hot buffet breakfast with lots of choice. Friendly reception staff and restaurant staff. Small swimming pool.

"Disappointing!!!"

1
Tuttz2010, Hove, United Kingdom 03/08/2017

The breakfast was amazing :) We had booked a room for our 20th wedding Anniversary and put a special note on requests saying that and to make sure room was nice! We were greeted by a unfriendly lady who explained where our room was. When entering room I was disappointed as it didn't look clean! As walking into toilet I saw a hair behind the sink and a few in sink! Bleach stain in bottom of bath! Limescale around taps!! And to top it off rubbish from previous guest! We complained straight away asking to be moved and was offered a upgrade for £10!! With no apology!! Bearing in mind it was meant to be a nice occasion!! The room we were moved to was a lot better :) but I think by this point we were already disappointed. At 7.55 am drilling and banging started outside ! They were ripping decking up! I know they are under refurbishment but at 7.55!!! When checking out a nice gentlemen on reception said we owed £10 for upgrade and we explained and he spoke to manager and the £10 was waived!! But still would of expected the manager to come and speak to us.

"Excellent value for money"

5
MDBU, High Wycombe, United Kingdom 02/08/2017

Excellent staff make this hotel! whilst the seaviews are wonderfully, the rooms spacious we had the jacuzzi bath, lacks non of today's modern conveniences, with full quick WiFi. It is the relaxed obliging staff that make all the difference to Ur stay

"Brilliant."

5
User 01/08/2017

How nice to be in a hotel where the staff are happy and friendly as well as being professional. It was a delight to use the warm indoor pool with an endless supply of fresh dry towels. The food was superb - we had some truly melt-in-the-mouth local gammon. Breakfast! Well, there was so much choice in an unhurried atmosphere. Location: a few minutes walk from the Pier and less to the beach. There was even a bus stop right outside the hotel. Hope we will be able to visit again (we live in Exeter).

"Great hotel on seafront"

4
User 29/07/2017

Stayed for two nights,twin room side sea view on third floor, arrived warm welcome from reception, room clean and well thought out. Good range of products in bathroom. Had breakfast and dinner in hotel, breakfast was self service which suited us, no queues,plenty of choice. Dinner also good with great service and friendly staff. 8 minutes flat walk to pier and Town, 20 mins walk from station or £5 a in taxi.We enjoyed our mini break.Thank you.

"Big enough to matter, small enough to care"

5
W00dham01, Clacton-on-Sea, United Kingdom 27/07/2017

A warm and very friendly check in and check out with receptionist Amy. Small but compact room especially nice as a double for single use. Very clean and comfortable. Wonderful breakfast and a first class evening meal. Congratulations to the chef for excellent combination of flavours and outstanding presentation. I hope to return to the best Best Western in Eastbourne soon.

"Would 100% recommend! "

4
BloodyEnglish, Ashford, United Kingdom 18/07/2017

Sure a lovely hotel, amazing views and the staff are so friendly! The staff helped arrange a surprise for my other half with room service, room upgrade, and was able to do all of this without him knowing! Thank you for helping make our trip away inviting. Only downfalls would be 1) The shower was stuck on HOT and this wasn't able to be changed or adjusted & 2) don't book through a 3rd party as we ended up paying nearly double the price!

"Drunks on the beach"

2
User 18/07/2017

I stayed for one night and had a pretty nice room with a great view of the beach and sea through a lovely wide Victorian bay window. As this hotel, in common with most of the older hotels in Eastbourne, has no air conditioning, I had to leave my lovely window open and was then woken up at around 2:00am by the town drinks having a sing-along on the beach. These people's singing is so awful they wouldn't even get on to The X Factor and they carried on for over 2 hours. If you're in Eastbourne for business or for a reason rest, I suggest you try another hotel.

"Fantastic stay"

5
User 18/07/2017

It was for our anniversary I only asked for some petals on the the bed they did it in the shape of an heart and got us a box of chocolates and some drink vouchers very nice touch. Hotel was nice and clean and in a good location staff where lovely and helpful.

"fantastic stay"

5
pukkaplates, Greater London, United Kingdom 17/07/2017

great food,lovely staff, lovely room, lovely hotel we would recommend the your hotel its location is great for the sea front and central location we took the local train bus thing to the harbor for £2 each way and the harbor is full of bars and restaurant's we also took the harbor tour by boat £5 per person

"Lovely Hotel"

4
aaron s, Crawley, United Kingdom 17/07/2017

Went, with me and Mum. Lovely room. Great WI-FI which is good has I love Youtube. Food is okay but when i had my dinner my chips were a tiny bit under-cooked. We were also moved from a double to a twin with seaside view. For anyone coming to Eastbourne up to a week I would definitely recommend this place. I didn't take a hop in the pool so I cannot say anything about that though.

"Great Hotel"

5
Zen08, Warwickshire, United Kingdom 14/07/2017

Enjoyed another lovely stay at York House Hotel. Our second time here and standards are just as good as the first time we stayed. Friendly and helpful staff, clean and lovely rooms and delicious breakfast - what more do you need. We will definitely be back again. Thank you.

"Horrible restaurant and untrained servers "

2
SumBug82, Oak Ridge 13/07/2017

The rooms here are gorgeous and spacious, and the views of the English Channel are spectacular. The front desk staff was very nice. However, the problem comes in with the restaurant. We went in for breakfast and asked about a nut allergy. The server just laughed and said, "Don't eat peanut butter!" A nut allergy is a life or death situation, and it's not something to laugh about. We continued to ask him to check with the chef, but he avoided the questions and acted like nothing was wrong. Then, we got a different server, and asked about the menu. It says you can either get the buffet or order fresh items. However, we found out that when you order the fresh items, they just go out to the buffet and grab a preheated, already sitting there meal! How deceptive! Then, when we asked if we could order fresh pancakes, the server said he'd get the chef to do them. Yay. But, when we asked how many pancakes would be made and how big, this man just laughed and said a bunch of random crap. He also said that it was up to the chef and what mood the chef was in--it could be 5 big ones or 1 small one. He took this matter so lightly that we just stood up and walked out. Restaurants should have uniformity so customers are getting equal treatment and service. This was outrageous and I assure you that we will not be back to this hotel because of its restaurant and untrained restaurant staff.

"Overnight break"

4
User 13/07/2017

A short but enjoyable stay in a great location. The swimming pool was an added bonus and the water temperature was just great for leisure activity! A hiccup in our reservation was easily and pleasantly sorted out by the staff. The hotel was busy but the service and staff were excellent. The food was good and the breakfast was hot with a good choice. No complaints and we would happily book a further stay at the hotel.

"Nice Hotel well placed"

4
User 13/07/2017

Reception was good. Room at the rear side small with the smallest bathroom I've encountered that worked with exception of the placement of the shower taps that could have been better placed to avoid unnecessary contact and hot shower during the showering procedure. Room was quiet despite being by the lift. The restaurant, was well run after a slow start. The food good. This was my first trip to Eastbourne in 60 years and I had the distinct feeling that most guests were there then and probably earlier.

"Great hotel"

4
User 10/07/2017

Just back from spending a weekend here with our 1 year old and what a great hotel. Location is right on the seafront so literally cross the road and you are on the beach. The hotel staff were very welcoming and once checked in rang our room to make sure we were happy with everything which was a nice touch. Also happy to provide directions and maps. We stayed in a superior double room with sea view and was not disappointed. We requested a cot for our 1 year old and there was one in the room all made up with bedding. The room was a good size with a very large and comfortable bed, 2 seater sofa, flat screen TV and table with nice selection of complimentary bits. We also had bath robes and slippers which was a nice addition. The bathroom was fairly big with bath and overhead shower. The room was very clean. There is no air conditioning in the hotel but a fan was provided and appreciated! The hotel also has an indoor pool which our little one loved, again clean and a good temperature. Breakfast was busy but in your room there is a sheet stating peak times for breakfast so we had some warning. The breakfast supervisor was extremely welcoming and accommodating. Good buffet food selection you could also pick from the main menu sadly they had run out of smoked haddock but were more than happy to get some poached eggs for the husband and they were cooked to perfection. Minor niggles the highchair did not have any safety restraints which was a pain and although there are a lot of staff on at breakfast buffet food was running low and refills of bowls for cereal had to be requested. Also no labels on what was in the fruit juice jugs and staff seemed unsure also. These are minor points. Parking is always difficult at seaside hotels and we ended up parking about a 5 minute walk away, we initially stopped in front of hotel to unload bags and they were happy to look after our bags until we could check in which was very helpful. There was free parking where we found but If you find a pay and display I believe the hotel offer a reduced rate parking voucher. Parking fees however not super expensive and charged from 8am-6pm at £4 for 10 hours. Overall extremely good hotel and would personally rate higher than a 3 star. Offers excellent value for money and a superb location. Eastbourne is a pebble beach, extremely clean with lots of eateries. There is a bandstand that holds outdoor mini concerts and tickets not expensive. The pier was lovely to walk up. Child and buggy friendly this made a great place to go. Plenty for adults and children to do and not super expensive. We would definitely return and would not hesitate to stay at the hotel again.

"Anniversary Break"

4
User 05/07/2017

This is our second visit to this Hotel, bit of a faded beauty with a fabulous location and extremely comfortable rooms and nice facilities. The staff are terrific, sociable, pleasant and ready to help on all counts. I had a disappointing meal on this occasion (unlike previous visit), Stuart handled my complaint and sorted it out to my satisfaction. The Deluxe room was great, spacious and well equipped with some nice touches fulfilling all our needs and with fabulous views. Max, our dog, was welcomed with his own bed, bowls and biscuits to make his stay comfortable. Will definitely be coming back as we love the area and plenty of places to visit. Sovereign Harbour Marina is brilliant, so interesting just to walk around and some great restaurants/cafes. Pevensey Castle was a lovely place to visit and very interesting to learn more about our history. Thanks Stuart, William and co. for a lovely welcome and anniversary card, much appreciated, Lesley and Ray.

"Disappointed "

3
Thepans, Essex, UK 01/07/2017

My parents had paid for a Christmas gift to stay overnight in a hotel. We chose this one. Some reception staff were very helpful, whilst others were disinterested and pretty unhelpful. Our room was tiny and dark but was clean. The view was a flat roof and drain pipes. There were no available upgrades so we made the best of what we had. When I asked about gluten free and dairy free products very vague information was given back. I was just told to ask in the break fast room. Breakfast was interesting. No Soy milk had run out. No real gluten of dairy free options. The breakfast was extremely average. Would not return.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Thepans, Thank you for taking the time to review the Best Western York House Hotel Eastbourne. Thank you for using your voucher with the hotel; I can only apologise that we did not meet expectations on this occasion. From my understanding the voucher which was supplied included a standard double room. The voucher was redeemed on a peak day and no upgrade was available. As stated previously the standard rooms are well furnished and functional but naturally slightly smaller than sea view or our up gradable room types. I must take this opportunity to apologise that my team did not exceed your expectations and will certainly convey this immediately to all concerned as our aim is to ensure a friendly but professional service is consistently provided through out. Feedback tends to be very positive regarding my team so any further feedback you may have please feel free to contact me directly at - manager@yorkhousehotel.co.uk. I have also since implemented new procedures relating to breakfast buffet replenishment and guidance on Soya Milk purchases to ensure we are best placed to maintain a full buffet offering for all our guests to enjoy. The team and I hope we get another opportunity to welcome you to the hotel as we value your loyalty. Kind regards, Stuart

"Great Hotel, very enjoyable stay."

5
User 01/07/2017

We booked this hotel with a wowcher deal of £139 for two nights with breakfast and dinner on the 1st night. Our stay was very enjoyable, staff were very polite and helpful. No complaints about the room itself, really enjoyed the swimming pool. Breakfast was fantastic! Great buffet everything for a wonderful breakfast. Thanks!

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Naomi K, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a very enjoyable stay, it's nice to read that you found your breakfast "fantastic", we do try to source many local product for it so I'm glad it makes a difference and that you enjoyed a swim in our heated swimming pool, it's not olympionic size but I think it's perfect for a quick swim. The Team and I all look forward on your next stay in the near future. Kind regards, William

"Promised improvements not forthcoming"

3
rogermargaret2015, Berlin, Germany 30/06/2017

This is an update on a report earlier this year – on that occasion one of us was travelling alone and this time we were together taking a double room. We'd booked a sea view – which provided a good sized room with a well-equipped bathroom. And as I'd commented previously, the upgrading of York House is progressing well – so it's a shame that the entrance door is rather shabby; the door from the dining room into the kitchen looks so grubby; a painter's stepladder was cluttering up a corridor. On the previous occasion, I'd been critical of the breakfast provision – and the duty manager responded on this website saying: “apologies about the lack of items during breakfast, these comments have been passed over to our F&B team so that it doesn't happen again”. But it did happen again: pastry and croissant selections ran out; the light/continental provision was still just one cheese and one cold meat; no prepared fruit. This time and with some regret we must therefore rate York House average (at best) because it's not acceptable for management to say that something will not happen again – but it does.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Rogermargaret2015, Thank you for your most recent review on the Best Western York House Hotel Eastbourne. I appreciate the candid feedback provided in your review of the hotel. In terms of the Presentation of the front of the hotel; this is something that is incredibly important to myself and the team. I would like to reassure you that Varnishing of the front door's is now scheduled in. With regards to painting the door's entry to the kitchen these were both completed on the 21st of June a little while ago and they are both looking great now. My maintenance team are constantly busy aiming to ensure the highest of standard and upkeep of all areas of the building. The corridors and some part's of public area's does require professional refurbishment and therefore the maintenance team are more focused on the area's which guests will enjoy the most such guest bedrooms and public area's which is within their control. We are also focusing and in the process of re-painting all fire doors and skirting boards but as I'm sure you will be aware this is a big task and does take time. Turning to our Breakfast offering; I feel that it is very important to keep our promises and in large we do. I would be interested to know what time you arrived down for breakfast as my team are consistently replenishing items to ensure our guests receive a consistent experience throughout. I have now implemented a new procedure around replenishment of breakfast items which I'm confident will improve the Quality of the hot holding food also. With regards to the specific items on the buffet; we currently do not offer “Fruit Salad” but offer locally sourced fruit from a local farm which is normally quite well received. Should the demand remain high in the future it can be something that we will consider introducing should the opportunity arise. Thanks again for your valued feedback and the team and I hope to welcome you back in the future so you can see the continued improvements made to the hotel. Kind regards, Stuart

"Fantastic value"

5
Jeanette Angela G, Bognor Regis, United Kingdom 30/06/2017

This was our fourth stay at this hotel (from Sunday 25 June for two nights). The location is great, with stunning sea views, including from the dining/breakfast room. The staff are all really good, and we particularly appreciated seeing Pawel in the restaurant again, as he has a really good attitude to Customer Service (by which I mean saying "Yes" rather than "No" to any reasonable request).

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jeanette Angela, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted that you enjoyed yet another stay with us, its great to have such loyal customers. Thank you for your kind words to the team especially to Pawell, I've passed these comments over and he is thankful. The team and I all look forward for your 5th visit with us. Kind regards, William

"Great location and seaview, friendly service, pleasant room"

4
papaash2017, Greater London, United Kingdom 29/06/2017

A typical seaside front hotel ranging over several terraced houses. The plus points are the location- great Thai restaurant and popular fish bar in streets behind as well as a good pub, There is an excellent family run ice cream/coffee parlour also serving pastries and hot food (scrambled eggs on toast was delicious) along the front towards the pier.The seaview is as good as you'll get, the service is friendly and the standard of cleanliness and size of room was perfectly acceptable. The downside?, Maybe a bit faded, furniture is a bit naff and not luxurious with rather bulk standard stock art pieces along the corridors, bathroom was a bit cramped. The swimming pool, although the changing room and decor was dated, was a nice temperature and fine for a dip or bit of exercise. The rating would have been Good but the ratings only allow for Average or Very Good and the hotel was certainly better than average. A pleasant stay for a couple of nights whilst going to the tennis tournament, parking is on the side streets or by voucher payment of £1 for 24 hours I think. Taxis we thought were inexpensive and helpful- £5 incl tip to the tennis at devonshire park.

"Personal Opinion"

3
GarytheBrit, Coventry, England 29/06/2017

This was going to be a very positive report until we stopped at a motorway service area on the way home where my wife, reaching for her purse to pay for our lattes realised that a quantity of money had gone missing. After much thinking back and checking it became obvious that approx £160 in notes must have been taken from my wife's handbag at sometime since around 4:00 pm the previous day. As the hand bag had only been in our bedroom at the York House hotel from that time until checkout and in my wifes possession since then we concluded it must have been taken from our bedroom. On arriving home and through the subsequent days we have been in contact with the hotels management. To their credit they have checked their records and produced a report of entrances to our room during the period to confirm (in their view) that no improper entrances were made. On checking the report we were able to prove that some of the timings were off and upon presenting this to the management they agreed there may be a problem with the exact timings but none the less the technology used was reliable. No doubt in a day or two there will be a reply here from the hotel defending their position, which is fine by me. However I think it is my duty to warn any future customers or coach companies that may be visiting this hotel to be especially vigilant with their possessions here otherwise you may end up paying a lot more for your stay than you intended. We might have been mistaken and the money lost elsewhere but I don't think so. We might just have been trying to get some kind of refund from the hotel, but I assure you that is not the case. Just be careful.

"An enjoyable saty"

4
Liz R, West Byfleet, United Kingdom 28/06/2017

We booked for one night. A clean, comfortable hotel. The staff were charming and helpful and our sea view room was big and roomy and the bed very comfortable. My only very slight criticism was it would have been nice to have fresh fruit salad for breakfast. However, for the price we paid, we could not complain. The location of the hotel was excellent for all the amenities. We would certainly recommend it.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Liz R, Thank you for reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay with us and that you felt it was good value for money. Thank you for your feedback regarding the fruit salad, we currently offer locally sourced apple, pears and oranges which are high quality, but we will take this into consideration when reviewing our breakfast offering. We do hope to see you again in the near future. Kind regards, William

"Perfect for Weekend Gateaways"

4
User 27/06/2017

Booked an upgraded room for one night: beautiful sea view, large king size bed, hot tub... The room was perfect, clean and nicely decorated. The staff was absolutely lovely and very helpful. Perfect location. Just a couple of remarks: - The hot tub pipes were not clean so that when I started the hot tub in the bath, the water was suddenly filed with dirt. - The food in the restaurants was okay but far from great

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Roseline C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted that you liked the one of our four poster bedroom, these are definetly the best room in house and well worth the upgrade. Thank you for the kind words to the team I'm glad you found them lovely and helpful. I've passed your comments about the food and the hot tub to the relevant teams and they will be looked at, apologies for these little hick ups but I'm glad they did not affect too much your stay with us. The team and I all look forward on the opportunity of welcoming you back in the near future. Kind regards, William

"Lovely stay"

4
George C, Radstock, United Kingdom 22/06/2017

We had a lovely large room facing the sea. It was clean and tidy, and even had a fan to help cope with this heatwave. The staff were friendly and willing to please. Amy on Reception (& Bar) was friendly, approachable and ingenious in thinking in outside the box to meet my request. Joe in the dining room had a lovely mannerism with the guests. He had a great eye for detail and ensured everything was available. I particularly liked the way he made time to speak to the guest, ensuring all was well. Although there was no car park at the hotel, parking permits were available at Reception for £1. The hotel is situated a short walk from the pier and not too far into town. Down side - small portion of starters. I ordered some whitebait and l had a serving of 5 little fish! I ordered fish cake and received a small fish flavoured mash coated in crumbs. Small pool. It looked great on the website photos so we packed our swimming stuffs but was disappointed when we saw it.

"Our stay at the York Hotel"

5
User 21/06/2017

We used a 'red letter day experience' for our one night stay at the York Hotel. As the hotel was nearly full we booked a family room facing the sea which incurred a £25 supplement, which was well it. The food was very good and the staff and management were first class. We would definitely come back again.

"Great value for money right on the sea front"

5
wendy743, Perth, Australia 21/06/2017

We stayed here for one night and loved it. The check in was friendly and efficient and our room clean and comfortable. We had a lovely family room that consisted of a king bed and two singles with a window overlooking the ocean. Plenty of room for us. Breakfast was included in the dining room which was a buffet style and quite a good choice. We had to park quite a way from the hotel as it was a weekend and all the on street parking near the hotel had been taken (we parked in a ticket car park) but we knew this would most likely happen.

"Lovely room"

4
hartland190735, Colchester, United Kingdom 19/06/2017

My wife and I stayed at the above for a two night break and stayed in a fabulous sea view room with queen size 4poster bed and a jacuzzi bath. We were a little disappointed with the breakfast which did not have as much choice as many hotels we have stayed in and the staff weren't that friendly but we had a good break.

"Lovely staff and great location"

4
marygormley2, Stevenage, United Kingdom 13/06/2017

Spent 2 nights here recently and although the general areas are a little tired the room was really lovely and staff so helpful - will definitely return. The breakfast was both buffet and you could order freshly cooked items at no extra cost apart from the champagne breakfast. The evening meal although we only had 2 courses was also really nice.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Marygormley2, Thank you for reviewing your recent experience here at the Best Western York House Hotel. I'm delighted you found our rooms and food in the Restaurant for Breakfast and Dinner to your liking, all our rooms have been recently refurbished so now we can move to the general areas that are "a bit tired". The team and I all look forward on your return visit in the near future. Kind regards, William

"Wonderful Hotel "

5
Susan P, Dagenham 11/06/2017

My husband and I were here for the weekend as I was competing in the Mighty Hike for McMillan. As breakfast is later over the weekends. They had prepared a continental breakfast for us as we had to leave early. The staff could not do enough for us and they were amazing. I couldn't thank them enough. Will definitely be coming back. Rooms are very clean, beds are comfy and pillows are great. Happy days.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Susan P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm happy you enjoyed your stay with us, and hope you had a great time doing the "Mighty Hike"; our Breakfast times are from 7am to 9.30am during week days and from 7.30am to 10am during week ends and Bank Holidays, but as you mentioned we do offer continental breakfast from earlier if needed. Thank you for the kind review, the Team and I all look forward on the opportunity of welcoming you back in the near future. Kind regards, William

"Ourselves and our dog were made to feel very welcome"

5
lindacole252, High Wycombe, United Kingdom 07/06/2017

Harry on Reception was excellent, looked after our bags which were put in our room when it was ready, so that we could go off and enjoy our day. Great room overlooking the sea, little Kitchette so we could have our breakfast with our dog - although we were told she could stay with us in the bar area. Will definitely stay here again if we come to Eastbourne.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Lindacole252, Thank you for reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you found one of our Studio rooms to your liking, all are fitted with fully functioning kitchenettes and are all seaviews which is always a great feature in a seafront hotel. We are a pet friendly hotel so pets are welcomed everywhere with the exception of the swimming pool and the Main restaurant, as you mention we will happily set a table in the Verandah bar for dinner or breakfast so you can all enjoy it together. I'm glad you found Harry on reception helpful and have passed these comments over to him which he appreciates. The team and I all look forward to welcome you back in the near future. Kind regards, William

"Classic Beach Front Hotel"

3
joglen10, Washington DC, District of Columbia 07/06/2017

This is a classic beach front hotel along Royal Parade within walking distance to stores and the beach. It is a little far from the Eastbourne train station, so you better arrange for a cab to take you there. Check in was quick and easy and we were delighted that the beds were all made up when entered our room. We noticed however that the third bed would be a sofa bed - although not a big deal. I believe most of the hotels in the area do not have AC - they willl provide you with an electric fan in case you need it. The windows are big so if you want to sleep with the windows open to cool you off, you can do so. Bathroom is clean and equipped and overall sleep is good. I am not sure how it is during the summer days without AC in the room. There is a restaurant on site and they offer breakfast when you check in, the lobby is spacious and the staff are pretty helpful. Overall, our stay is good and we may stay there again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Joglen10, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad your stay with us was a pleasant one under all aspects, from the room to the breakfast, the Hotel is an old Victorian building so as we are "listed" we can't have air conditioning units, but as you mentioned we do provide fans in the rooms. I've passed your kind comments to the team which you have found always helpful and we look forward on your next stay with us in the near future. Kind regards, William

"Nice, good value, seafront hotel"

4
Richard H, Gloucester, United Kingdom 07/06/2017

Welcoming and efficient check-in, decent size room with massive bed and large bathroom. TV reception was a bit patchy and the shower wasn't very strong, but neither of these were a big issue for us, especially at the price. Great breakfast buffet and really friendly staff. Location was perfect, right on the seafront. All in all, would stay there again without any question.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Richard H, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay with us, found the room to your liking and the team at breakfast and check in welcoming and efficient. You stayed in room 103 and I've passed your comments to the maintenance team regarding the TV and the shower, they have now sorted them, sorry for the slight inconvenience but thank you for mentioning them. We do hope to have the opportunity to welcome you in the near future. Kind regards, William

"Consistantly Excellent over the years, and very accomodating."

5
Beyondbangkok, Essex, United Kingdom 06/06/2017

Not been for a stay for a couple of years, so it was our reliable dependable York House once again, nothing really changed since last visits, some faces still around and many new ones, front desk welcome/check-in just like any high end Hotel so always a good start as this is the first point of contact for guests, couldn't fault it. Rooms always nice, although a slight change for us this time as we brought our pet House Mini-lop Rabbit along and he had run of the room, a rug and bowl was waiting in the room(and a doggy treat.!!) , as York House is Pet Friendly(well behaved ones anyway) Sofa bed made up and ready as kids stay free. Fresh fruits and bottle apple juice, and tray with coffee/teas/chocolate and biscuits a nice welcome touch. Seaview of course, Freeview TV and excellent Wi-Fi signal(free) Fan available if it got too hot, Hairdryer, slippers and gowns and ample quality towels. Comfy bed, quality sheets/pillows and good lighting, also bedside radio, and blackout curtains. Parking £1 all day with Hotel permit. Buffet Breakfast is spot on, easy to over do it, with the Thick back bacon, sausages, cold ham, cheese, varied cereals and sprinkles, fruits, bread.toast, jams, p-nut butter, yoghurts and pastrys,and 4 differant local juices that lot will set you up for the day. Room service Room cleaned daily. Clean well kept Hotel in and out. Has Indoor pool. Lift. A Great Location very nice staff on all levels A perfect Place to stay, we feel well at home here, even Toff got into it (on the morning we was leaving) No complaints. Fully Recommended.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Beyondbankok, Thank you for sharing your recent experience here at the Best Western York House Hotel in Eastbourne. It was great to have you back after a couple of years and I'm delighted that you had yet another excellent stay with us; We are a pet friendly hotel and it was our pleasure to welcome the newer addition to your family. Thank you for your comprehensive review, the pictures and for the kind words to the team, I will pass these over which I'm sure they will appreciate. The team and I all look forward to welcome you again in the near future. Kind regards, William

"Outstanding experience "

5
User 06/06/2017

I treated niece & husband and children (3yrs & 10 months) to three nights in family room. They loved their beautiful room and I was very happy with our sea view rooms on second floor. The Manager Stuart Anderson impressed me. Good staff morale. Staff at reception unfailingly helpful, efficient and courteous. Food excellent. Restaurant manager Joe made us feel part of hotel family. Waiter Steve took the trouble to remember names of children and gave them attention. I arrived a day early to make sure all was in order and was blessed with 5 days of glorious weather! Location of York House Hotel is superb. Beside the pier and Treasure Island. I found a marvellous playground opposite St Agnes Catholic Church at the bottom of Beamsley road - you walk down from seafront & the newly refurbished playground was a hit with 3year old grand niece. I highly recommend this hotel. (Ann from Dublin)

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Mrs Lavall, Thank you for reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you and your family enjoyed your nights stay here at the Hotel, all our family room are seaview rooms and have been recently refurbished to high standards. I'm delighted you found our food excellent and thank you very much for the kind words ref our team, I will pass these comments over and I 'm sure they will appreciate. The Team and I all look forward to the opportunity to welcome you back in the near future. Kind regards, William

"Best Western Delight"

5
MICHAEL S, DYMCHURCH 31/05/2017

Another visit to the Best Western York Hotel proved once again to be an absolute delight. Did a four night stay, and as usual, we were looked after in the most professional manner. The staff are always helpful, pleasant, and with a smile on their faces. A special mention for three people. Teresa in the bar is a great example of someone who cares about how she approaches her job. Friendly, caring and nothing is too much trouble for this lady. She works exceedingly hard and deserves high praise for her commitment. William is also committed to ensuring you have everything you need, and his customer service is second to none !!!!! Finally, Joe Da Silva is someone we met for the first time. Apart from his good sense of humour Joe works hard to ensure all the guests are happy and has excellent service skills in the restaurant. He is definitely an asset to the York Hotel. All in all another very pleasant experience finished off with superb food, both in the evening and at breakfast. We will definitely be back later in the year, to once again, enjoy the quality, service and surroundings of the Best Western York Hotel. Well done to all!!!!!

"York House Eastbourne"

5
User 30/05/2017

Brilliant stay yet again in Deluxe room which includes four poster bed and spa bath with rain shower. Room also has views over the beach and sea. Staff very efficient and friendly, room excellent. Love visiting this hotel and would recommend to anyone staying in the Eastbourne area.

"A wonderful visit"

3
User 26/05/2017

Our room was very spacious and comfortable with fantastic sea views from the three large windows. The hotel is in a great position, right on the seafront just five minute walk to the shops and pier. The staff couldn't have been more helpful. We'll definitely be back! We would

"Sun rise"

4
Si02Nacl, London, United Kingdom 25/05/2017

This is a lovely hotel right in the beach. Clean and comfortable and the food is really good. Waiting and reception staff could look less sullen and aggravated. Don't let that put you off, once you get passed that the location of the hotel is ideal for all local attractions. Parking is easy and fairly cheap. I'd recommend this a short break to unwind.

"very friendly"

4
redsar006, Dunstable, United Kingdom 24/05/2017

This is a lovely comfortable hotel with friendly, helpful staff. Its position is great, right opposite the beach. You can sit on the terrace and watch the world go by, fantastic. Our room was spacious and the bed very comfortable.

"Excellent Hotel."

5
paul0033, London, United Kingdom 23/05/2017

Lovely hotel with good facilities and excellent restaurant, friendly and helpful staff. We asked for an upgrade to a room with a sea view and the lovely staff gave us a beautiful room overlooking the beach. We have stayed at the York on numerous occasions and look forward to visiting them again soon.

"Great Hotel"

4
goofy_girl67, Essex 22/05/2017

Really liked this hotel, we were greeted warmly and looked after well during our stay. We paid a little more for a sea view room, 4 poster, etc and it was well worth it to wake up in comfort looking at the ocean. The bathroom was really luxurious with a jacuzzi bath. Very nice. On the first morning of our stay, the restaurant manager kindly let us reserve a sea view table for breakfast, it was my husband's birthday so this was a really nice gesture. Would recommend staying at the BW York House Hotel if you are looking for somewhere nice to stay in Eastbourne.

"Wonderful stay nice hotel "

4
User 18/05/2017

Very happy with our one night at this very comfortable hotel. Our room was very nice and was facing the sea. Lovely big comfy bed and large bathroom. Looks as though the room was recently refurbished to a great standard. So pleased we booked. Staff were friendly and helpful. Breakfast was good and plentiful. Easy walking distance to the pier and town centre. Would certainly recommend this hotel. Great stay

"I do like to be beside the sea side"

5
john k, chichester 17/05/2017

We took advantage of the hotel's " Spring 17" special offer of a two night three day stay from 8th May. We were very pleased that we did. We had stayed at the hotel six or seven years earlier.The refurbishments and improvements since then were manifest. We took a third floor twin bedded room with a view of the sea. Going to sleep at night with the sound of the waves was magic. The room was very clean neat and tidy;the beds were delightful.As it was a family room I had the unexpected luxury of a double bed. The bathroom was lovely. Not a complaint but being on the third floor meant that the wash basin was restricted in its height by the sloping beams of the roof. I am six foot tall.. A minor observation.The double couch was backed up to the wall; we moved it to the end of the beds so that we could sit and watch the wall TV more comfortably. The dining room was delightful. On all three mornings we sat at window tables with direct views of the sea. The splendid breakfasts have been a a subject of continual praise. The waiters were under some pressure with two coach loads of german tourists all trying to have breakfast at the same time. Not withstanding this they had time to stop and ask how we were and what our plans for the day were. The staff throughout were polite friendly and helpful.. My wife is a lttle frail. The waiters realised this and gently helped her to get into and out of her chair. at meal times. The hotel is fairly close to the town and pier. The is much to see and do in the surrounding area. Parking might have been a problem because the hotel does not have a car park. Parking in the street in front of the hotel was always available during our stay in May. There were street parking meters but the hotel issued token vouchers to cover the charges at a cost of £1 per night. The hotel is three star. The location, the general ambiance, the quality of the rooms and the high level of service was commenrsurate with a higher category.

"Great place to stay"

5
Jim H, Hemel Hempstead, United Kingdom 17/05/2017

Arrived early for our 2 night stay, and were made to feel welcome even though our room was not yet available. Happy to allow us to purchase a £1 all day parking permit, so that we could amble into town or wander along the seafront. Great staff (reception, restaurant, housekeeping, not sure about bar, as we did not use that area), really friendly and helpful, especially about local amenities. Very nice room, clean, fresh looking, plenty of space, and windows that opened, Comfortable bed, fruit in room on arrival. Lovely evening meal (as part of our package) Very good breakfast (although the fruit juices we strange)

"Lovely hotel"

4
merrells2017, London, United Kingdom 09/05/2017

Only stayed 2days my room was lovely with a sea view. However my sister had payed the same. for her room and it was small and overlooked roofs. Tried to upgrade but hotel was full so spoilt it a bit. The staff were lovely and hotel is faultless. D

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Merrells2017, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad you enjoyed your stay with us, we don't like to keep our best rooms empty so we upgraded you free of charge to one of our seaview rooms. Unfortunately we could not do the same to your sister as all the other seaview rooms where occupied. Thank you for the kind words reference our staff and we all hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Weekend away "

5
shazdaveharry, Biggin Hill, United Kingdom 07/05/2017

From beginning to end was a lovely stay. Was able to check in early as we got to the hotel around 12 (check in was 2pm) staff were very friendly and helpful. The room was small but was clean and well laid out. Bed was lovely had a great sleep. What can I say about breakfast yum yum yum !!! Swimming pool is not big but it's clean and warm and a nice thing to use very long opening times 730am-9pm.The hotel is in great location for the sea front, restaurants, bars & shops.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Shazdaveharry, Thank you for reviewing your recent stay here at the Best Western York House Hotel. It's great to see that you enjoyed all aspects of your stay here with us, from the breakfast which is made with high quality locally sourced products to our nice warm swimming pool. We do hope to have the chance to welcome you again in the near future. Kind regards, William

"Poor quality food"

3
victorianewport, London, United Kingdom 07/05/2017

Booked a two night stay with evening meal and breakfast included. Evening meal was diabolical. Cold starter - lonely mushroom filled with cream cheese and a token lettuce leaf and tomato. Stilton and beef pie with smash and tinned sweet corn for main. Needless to say left meal uneaten and went in search of restaurant in town. Second night a herd of elephants decided to check in the room above us at 3 am and continued to stampede for a good hour. Woke up tired and grumpy. Won't be revisiting.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Victoriannewport, Thank you for your review of the Best Western York House Hotel Eastbourne. I am very sorry to read that your dinner experience did not meet expectations but I must correct some clear embellishments of the truth for reader's and future guests staying; Your initial complaint linked to the starter's and the main which I believe the Restaurant Manager took the feedback in the good will it was given and offered complimentary drinks for the both of you as a gesture of goodwill. The Restaurant Manager also offered alternatives for both courses which was declined at the time. It was pointed out at that moment the Pies we serve for the main course are locally sourced. I didn't know "Smash" still existed? however I would welcome you to return to the hotel and give you access to our kitchen areas and if "Smash" is found I'd make your weekend free of charge and provide complimentary dinners all round. It must also be noted that I caught up with you mid-stay whilst at reception on the morning after your first night with us and discussed your complaint in more detail and reduced the bill by a further £10 as a gesture of goodwill. I apologise that we did not meet your expectations on this occasion; I have discussed all the feedback with the Head Chef and we both are hoping you will give the hotel another chance to exceed your expectations. Kind regards, Stuart Anderson General Manager

"Wonderful room"

5
tedwhiffin, Gillingham, United Kingdom 06/05/2017

We visit York House a couple of times a year, this visit was amazing as we were put in a deluxe room with a sea view and four poster bed and a bath with jacuzzi. The staff were excellent as usual and both the two evening meals and the two breakfasts were very enyoyable

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Mr Tedwhiffin, Thank your for taking the time and reviewing yet another stay with us here at the Best Western York House Hotel. It's great to have such a loyal customer and I'm delighted that you enjoyed your stay with us, the four poster bedrooms are definitely the best room types in our hotel, they are very spacious, have lovely seaviews and the Jacuzzi baths are nice and comfortable so I'm glad you enjoyed your stay with us. Thank you for the kind words reference the staff, it's always nice to pass over these kind comments and they do appreciate. We do hope to have the pleasure to see you again in the near future. Kind regards, William

"Very tired!"

1
Treaze7, Wiltshire 06/05/2017

We booked a double room here to attend a local event and the room was very basic, nothing like the photos on line! The pillows and bedding is old and thin, we had to ask for extra pillows with pillow cases! The bathroom was very large, but it wasn't clean - we asked if another room was available and were told that the only rooms available were smaller - so all in all very disappointing- there are much nicer hotels in Eastbourne to stay in and were either the same price or cheaper - the only advantage of staying here was the location!

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Treaze7, Thank you for taking the time to review the Best Western York House Hotel Eastbourne. I appreciate your candid feedback regarding your Room - I am sorry that you feel that the in-room amenities did not meet your expectations. I have discussed your feedback with the Housekeeping Manager today to ensure we are best placed to deliver the experience expected of us. The Building has been operating as a hotel for 120 years now and as such has gone through various transformations and multiple refurbishments. As mentioned in previous responses the standard double rooms are generally a smaller room type so to guarantee a larger room or sea view this needs to be booked in advance to avoid disappointment. My front desk team always engage with guests upon departure which I understand was done by my receptionist but from feedback from my team this was not reciprocated. My team here will always do their utmost to resolve any issues so that you are happy and they are really good at it, but not given an opportunity, again, is a shame. I am always happy to engage in further dialogue should you wish so feel free to contact me directly at manager@yorkhousehotel.co.uk and I'd be happy to discuss further in the hope the team and I get another opportunity to serve you. Kind regards, Stuart Anderson General Manager

"Perfect stay"

5
User 04/05/2017

I entered a competition on Facebook where I had to share a like the York House Hotel, about a month or so later I received Facebook notifications to tell me that I had won a 2 night stay with breakfast. I then contacted the hotel and booked our stay. When we arrived the staff were very nice, kind and helpful. We asked about parking and we paid £1 to park the car until 11am the next day. We then went to our room and had a four posted bed and jacuzzi bath. We also had free fruit, gluten free chocolates and pineapple juice. The room was also very clean. The breakfast was very good and again the staff were lovely. We had a great stay and we would definitely go back to the York House Hotel.

"Wedding anniversary"

4
Anne D, Sandown, England, United Kingdom 03/05/2017

Stayed here for a two day break for my wedding anniversary. The room and bed was huge. We had a lovely bathroom. On arrival we found fruit, chocolates and apple juice in the too with a note wishing us a happy anniversary. We had bed and breakfast. The breakfast was good, the only let down was the toaster, which was just your normal toaster. Even though there two, there were queues as you can imagine. Overall we had a lovely time, and would definitely go back.

"Comfortable room with sea view"

5
User 03/05/2017

I've just returned from a very good 6 night stay at York House Hotel in Eastbourne. I enjoyed a lovely, large and comfortable room on the second floor with sea views. I booked a superior room for the extra comfort and especially liked the spaciousness and the comfortable settee to relax on in the evening after busy days out walking. Very nice bathroom although the shower was not always easy to control. I never know, as a Best Western Rewards Platinum member whether to just book a Standard Room and hope for an upgrade, but I don't regret paying for a superior room as it was well worth it. I also appreciated the fresh fruit and apple juice on arrival and the biscuits and hot chocolate drinks throughout my stay. All the staff that I met during my stay were very friendly and helpful especially the extremely friendly breakfast staff. Breakfast was very good and the peasant dining room made it a lovely relaxed beginning to each day. Tho only problem that I encountered was that on arrival they only had me booked in for the room on the computer system and not bed and breakfast. Fortunately I had my booking confirmation with me which did confirm that I had booked for bed and breakfast and so no further problems. The hotel is in a good position right on the sea front with lovely walks along the sea front in both directions. I recommend the walk right along to Sovreign Harbour and to Pevensey Bay from where you can return by bus. If you like walking don't miss the area around Beachy Head and The Seven Sisters Country Park including the walk down to Cuckmere Haven and Seaford Head. I travelled quite bit around the area including visits to Tunbridge Wells, Hastings, Pevensey Castle and Dungeness and always found the hotel a lovely place to come back to in the evening to relax. I found it very quiet up towards the end of the 2nd floor and slept very well in the large comfortable bed. If ever I wanted to visit the area again I would certainly stay here again.

"Wedding Night Stay"

5
Tina I, Eastbourne, United Kingdom 02/05/2017

We stayed in the 4 poster bed room on our Wedding Night and it was beautiful. Spotlessly clean with fantastic sea views. The breakfast was very good and you could eat as much as you wanted to. If ever we got the chance we would stay here again. Staff were very friendly and nothing was too much trouble.

"Nice Break"

4
john d, Holyhead, United Kingdom 02/05/2017

We've stayed here a few times and are seldom disappointed. The menu is varied, and the staff smart and very helpful. This is an old hotel the bedrooms have high ceilings are clean and most are easy accessed by mobility scooters/wheelchairs.

"Short saside break"

4
User 27/04/2017

Excellent, very clean, seaview room, with a lovely ensuite shower. Staff very helpful. Great , quiet location, but within walking distance of all amenities/ shops. Easy on street parking, at only £1 per day with a hotel ticket. Buffet breakfast, with plenty of choice. Lifts to all levels..

"Prefect weekend"

5
User 25/04/2017

Had a lovely sea view room (well worth the upgrade) big king size room, very clean and spacious. breakfast was good lots of food to choose from and the evening meal was good the staff were very polite and helpful, the swimming pool was quite water was warm very relaxing. will definitely stay again

"Pleasant overnight stay "

4
User 23/04/2017

Had 2 sea view rooms with king size 4 poster beds which were really nice, 3rd room was a standard double at back of hotel on 3rd floor which was very compact. Definitely worth upgrading your room as I would have been very disappointed with this room but the person staying in it wasn't worried as only one night. Everywhere very clean & I didn't notice any areas in need of attention. Location is excellent, literally on sea front & not far to walk to pier, into town etc. Parking wasn't so easy but get the voucher from reception to save a couple of ££ We went into town for evening meal so can't comment on available evening meal within hotel. Bar was nice & comfortable, friendly staff too. I felt breakfast was ok but nothing special. No vegetation options offered, staff just left us to get on with it. Personally I prefer to see fresh fruit offered but only dried here. No proper fruit juices either. Would probably stay again if only one night & superior room & able to get similar price deal

"Wonderful staff, pleasant stay."

5
Ana G, London, United Kingdom 22/04/2017

I originally booked a one-night stay which I then extended to two nights as I was so impressed by both the room and the staff. When booking the room, my many concerns and requests (quiet room, etc) were cheerfully addressed and accommodated by Darren. Nothing seemed too much trouble to him or any of the other staff I came across during our stay. All the staff were very friendly and helpful. The hotel is situated directly across the road from the sea front. Our executive room was huge and had a large, modern en-suite with a bath and shower mixer. Everything was super-clean. Breakfast was delicious and plentiful. I will definitely stay here again next time I'm in Eastbourne.

"Perfect stay but go somewhere else for dinner!"

4
amj0x, London, United Kingdom 21/04/2017

We were so pleasantly surprise by this beautiful beach front hotel. We had booked via groupon so were not expecting the best but the room we were given here was probably one of the best we have ever stayed in. We had a huge room, sea view, big windows the lot. We booked into the restaurant for the evening and unfortunately this was a big disappointment. The service was slow and sometimes a little unprofessional or cringeworthy. There were several complaints about food around the room from other guests with the phrase "I'm not at my best today" being used regularly by the waitress did not fill us with confidence. Our food was not great, average at best. Very microwaved. I had steak that was supposed to be medium rare but was rather well done. We didn't complain as we could see they were very busy (there was a large party in). Breakfast the next morning was lovely though, buffet style, some of it was a bit cold but nothing major! We would recommend this hotel but perhaps go somewhere else for dinner!

"SHORT BREAK"

4
allobally20, Southampton, United Kingdom 21/04/2017

Had an enjoyable couple of days stay. Staff very courteous and friendly. Breakfast was excellent, catered for my wife's diet. Bar prices were as you would expect from a hotel, but £3.50 for a bag of crisps was I felt a bit on the steep side. Nice location.

"Great staff, very helpful"

3
fbullock1, Kent, United Kingdom 20/04/2017

The Hotel staff are very helpful and friendly. We unfortunately had to change our room after first evening because of noise from pigeons sitting on our window ledge. There was lot of mess outside the window and broken wire which is meant to stop birds from perching. After changing rooms the bathroom had a broken shower and the floor needed to be fixed as trapped water kept soaking my feet when it moved. Also the toilet seat was so small it didn't actually fit the toilet. It looked like one bought at the £1 shop. My room key didn't work either. The swimming pool was lovely and warm however the stonework needs a good clean, which was such a shame On the whole I think the hotel needs a little TLC.

"Family Weekend Visit"

5
Edward M, London, United Kingdom 20/04/2017

I booked 2 rooms one for my wife and myself and one for my son and mother in law. Both rooms were first class, had sea views, large and spacious. An excellent breakfast was included in the package and no waiting time. The hotel has a small bar which again is neat and tidy with ample space outside with views directly to the seafront. It has lifts that enabled my 89 year old mother in law no issues in getting to her room. The staff were genuinely friendly at the reception on arrival, in the bar in the evening and also at breakfast. The check out process was easy. It was only one night stay but I would certainly recommend the hotel to anyone it is conveniently located for the pier, town centre and local amenities. One point to be aware there is no dedicated parking but metered parking directly outside but also free parking off the seafront and considering it was a bank holiday weekend I had no problem parking. A very pleasant experience all round and the cost was also very reasonable.

"Lovely stay "

4
User 20/04/2017

Me and my girlfriend stayed here for 2 nights on a Groupon deal. Staff were very friendly, food was good and room was a nice size. Great location too, practically on the seafront! Only reason it's not 5 stars is because we didn't have a sea view.

"Really nice hotel"

5
DonnyU1984, Sittingbourne, United Kingdom 17/04/2017

I booked this hotel for a 2 day break for my partners birthday and was very pleased. We booked it through Groupon and got a deal including free breakfast and £30 dinner credit. Hotel is only About 10 minute walk from pier and 15 minute walk to main town shopping centre. The hotel was clean the staff very friendly and helpful. The swimming pool Was really warm and nice to relax in and soak. The room was very pleasant with a lovely big shower the only issue with the shower was it only seemed to have very hot and melt your skin hot temperature settings. Also an added Bonus was £1 parking for 24 hours through the hotel. Definitely will use this hotel again.

"Seventh visit to York House"

3
derek m, headcorn 12/04/2017

On all of our previous visits we have found the staff,the food and the accomodation to be first-class. This time however we were allocated a room that might well have been fine for a singleton, but was totally inadequate for two large adults. There simply was not enough space to move about and the bathroom abd shower looked like it had been added as an afterthought. Neither of us could comfortably use the shower. The Manager was apologetic but could offer us nothing better,We left after one night.There are lots of decent hotels in Eastbourne so we will not be returning.

"Great Hotel on sea front"

4
anneellis50, Nottingham, United Kingdom 11/04/2017

Lovely stay at this hotel. Nice birthday treat in room on arrival plus fresh fruit and bottle fruit drink. Definitely worth upgrading to a sea view. Hot buffet breakfast was good but my only criticism would be lack of fresh fruit e.g. melon, strawberries only prunes and apricots were available. Take note of traffic light information regarding best time to go very useful if you don't want to wait for a table.

"Well maintained hotel, happy to recommend"

4
EtoileSanderstead, Croydon, United Kingdom 28/11/2016

The hotel looks good from the outside (quite a few in Eastbourne have been left to slip a bit...) and the inside looks well maintained too. Our bedroom had a sea view (which we appreciated, especially as we were on a special offer stay) and was clean, comfortable and well equipped. We had dinner and breakfast at the hotel and both were of a reasonable quality, bearing in mind what we paid. The staff were extremely helpful and friendly and we are already looking forward to our next hotel at the York House Hotel.

"Overnight stay for a friend's birthday"

5
SunnyDay777, London, United Kingdom 28/11/2016

A friend and I stayed for 1 night in a twin room which was nicely decorated, the location was perfect as it is right on the seafront and accessible to shops and nightlife. We didn't eat here so I cannot comment on the food but even though it was low season, the hotel still seemed relatively busy. The only small comment I would make is that the shower and bath didn't get hot at all. We obviously both wanted showers to get ready for the evening but it got luke warm at best. I really can't do cold showers (and shouldn't really have to) but had to make do. I did ring reception to ask if this was normal which they assured me it wasn't and said they would call an engineer but nothing was done to fix it (which we kind of expected but wasn't the end of the world) so we just had to get on with it. We lucked out with parking as we got a space in the next road, about a 30 second walk away and the staff that we encountered were all helpful and polite. Overall I would definitely stay here again as it was very good value for money

"A Very nice Seaside resort"

5
Cais51, Spencer, West Virginia 22/11/2016

Went to a wedding here and found it quite lovely. Nice size room for a family of four with a double, single and a comfortable couch bed. Ask for a sea view room as it was great for sunrise and had our own Seagull who was named Uncle Ziggy. The indoor pool was just the right temperature for swimming ( November ) and the halls were nice for exploring. Had a bar/pub that was in use by the wedding crowd and the breakfast buffet was really good,there was also a menu to chose from .Did not eat dinner here but the menu seemed nice assortment .Would stay here again as the pier was just a short walk as were shops. There is parking but on the street but seemed to be enough for the wedding a other guest In the summer ???

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Cais, Thank you for taking the time to share your views on the Best Western York House Hotel Eastbourne with us. I am truly delighted to read of your experiences and this is our aim to meet and exceed expectations where possible. It is quite touching to read you took a Seagull under your wing - even naming it Uncle Ziggy. Great name! I am hoping you offered it a biscuit and a full shampoo and blow dry at least? I have already communicated today about your review and the team are very happy to read such positive feedback. Parking can be like musical chairs in the summer and the space is not the best but don't let that put anybody off. There is parking on street parking at the front and there are back streets too. If guests arrive late on an evening on a peak day it will be challenging to find a space so I do recommend trying to get here early afternoon which will give the best opportunity for choice. Thanks again for your review and the team and I hope to welcome you back very soon. Kind regards, Stuart Anderson General Manager

"went to estbourne to watch the black abbots great show."

3
Robin P, Ramsgate, England, United Kingdom 22/11/2016

hotel in very good location,parking fairly easy but is winter it must be bad in the summer.the hotel was clean bright and airy as were all the staff. our sea view room on the third floor was like an attic room with an enourmous bath room in fact almost as big as the bedroom/ now on to the dinner,it was one of worst meals I have eaten ina 3 star hotel.tasteless cheap quality products all done for profit and not for their clients statisfaction,

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Robin, Thanks for providing feedback on your recent experiences here at the Best Western York House Hotel Eastbourne. I am happy to read you enjoyed our spacious rooms on the sea front. I am very disappointed at your evaluation of our food offering. I am surprised that you class a hotel's food menu as "Cheap Quality" when it is supporting it's local community and businesses by sourcing good quality products from them. Not the cheap or ordinary quality from high street or "a selected supplier" which is actually just freshly frozen. I am very proud of the fact that the majority of our menu is actually made fresh in-house and certainly not cheap. In end i am sorry that your dinner experience did not meet your expectations and that we didn't have the opportunity to put things right for you. Should anybody have an issue during their meal which hasn't been resolved by the restaurant staff please request the Duty Manager who will be more than happy to assist. The company has taken great pride in creating a great quality menu with a good variety which i have to say has been largely well received. Whilst your review contained some slight embellishments. The team and I do want another opportunity to serve you and provide a different impression of the hotel and brand. Kind regards, Stuart Anderson General Manager

"More hit than miss!"

4
Bunnykin9, London 20/11/2016

We stayed here for the weekend and on the whole had a great time. HIts: seaview room - was large and very comfortable, beautifully decorated and modern. Breakfast - plentiful, with helpful polite staff, who were happy to bring more tea,etc. Lots of choice. Location - was great for shops, the pier for a stroll and other local attractions including Beachy Head. Miss: evening meals were a bit disorganised, with staff getting orders muddled and missing vegetables on Friday. Saturday's service was much better! Parking - is a nightmare. If you can get a space outside then great, if not be prepared to drive around looking for a space and then walk back to the hotel :( Non-plussed: swimming pool - great little extra, shame there is no sauna or jauzzzi, but we made the most of the pool. Overall an enjoyable weekend.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Bunnykin, Thanks for taking the time to review the Best Western York House Hotel Eastbourne. It is great that you enjoyed your stay overall here with us. There is a lot to see and do in and around Eastbourne and I'm pleased you had a good time. Thanks for your feedback regarding the restaurant service. I am happy that the service was improved and met expectations on the second night. Apologies things were not so smooth on the Friday - i have communicated with the team regarding this as it is certainly not the usual high standard. Again, thanks for your review and I am delighted you had an enjoyable weekend here. The team and I hope to welcome you back to the hotel in the future. Kind regards, Stuart Anderson General Manager

"Excellent stay"

5
User 20/11/2016

Very clean excellent room very big bed the only disappointment was the swimming pool changing room very dingy and dirty but everything else the service the room was brilliant and not having a mini fridge with