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Best Western York House Hotel, Eastbourne

4.5/5  - basé sur 2334 notations.
14-22 Royal Parade, BN22 7AP, Eastbourne, Great Britain - See map

The Best Western York House Hotel enjoys a relaxed, laid-back seafront location. Just 20 yards from the sea and a few hundred yards from the pier, this is a lovely pet-friendly hotel in Eastbourne. You're also a pleasant stroll away from the town center, so you can enjoy everything this delightful resort has to offer. With the South Coast literally on your doorstep, there's lots to see and do around Eastbourne. Go fishing from the pier, take walks with your dog along Beachy Head, explore the Sussex Downs or simply stroll along the stunning four-mile promenade right outside the hotel. The ideal seafront location makes this fantastic hotel in Eastbourne perfect for both weddings and business conferences. A little further afield, history buffs might appreciate the nearby town of Hastings - scene of the famous battle nearly a thousand years ago. Or head in the opposite direction for the excitement of cosmopolitan Brighton. This fabulous seafront hotel in Eastbourne offers so much, you might have trouble fitting it all in. Or you could just not bother trying and spend your time relaxing by the indoor pool instead. At the Best Western York House Hotel, the choice is always yours. **Daily vouchers for street parking are available from reception at a reduced rate for hotel guests, although we cannot guarantee spaces. Please request your voucher upon your arrival. Limited free on street parking is also available on side streets**

Best Western

York House Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2313 guest reviews
NOTE ISSUED
Excellent
1274
Very Good
757
Average
189
Poor
60
Terrible
33
REFER TO NOTICE
Business Business
83
Couples Couples
1427
Family Family
397
Friends getaway Friends getaway
212
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Airbourne "

5
24/08/2018

This was our 5th year watching Airbourne at the York House and our 4th year as a large group. The food, staff and atmosphere were excellent as always. A lovely way to spend a day at the airshow. Would definitely recommend for next year but hopefully with a little more sun than last Saturday! ??????

"Pleasant hotel on sea front"

4
23/08/2018

My wife and I visited friends in Hastings and also went to see Return of the Forbidden Planet at the local theatre as a friend of ours was in the cast. The hotel is a typical sea front hotel with very friendly staff. We had a room overlooking the sea which was nice and big but there was no A/C and the wardrobe was not built in which kind of spoiled the look and feel. The beds were very comfortable and we had a good night's sleep. Sadly the corridors let the whole thing down - worn out carpets some of which were held together by gaffer tape. Breakfast was good and the staff generally very friendly. The main problem is parking nearby - while this is not the hotel's fault it does get annoying. I twice had to circle around for 20 minutes waiting for someone to leave. They do give you a day long parking scratch card so make sure you get one before you park. Nice hotel but could do with a bit of TLC

"Airshow"

5
22/08/2018

Really enjoyed the lunch and afternoon tea package as part of the Airshow. Food was really nice especially the cream tea in the afternoon and the staff were all very helpful. We stayed overnight the room was very clean and the beds very comfortable.

"Very good value for seafront hotel"

4
21/08/2018

We booked for one night to see the airshow. The hotel was fully booked for the rest of the weekend. We asked on arrival if they had any cancellations for the next night but were advised it was fully booked but we could check in the morning, First impressions of the room (a family room, with sea-view, 1 double and 1 single bed) was that it was large, bright and spacious. However there was a rather musty smell which wasn't very pleasant but as we were only staying one night I didn't mention it. The room was a little drab compared to the photos on the website but given the low price we couldn't complain. Later that evening I was telephoned and told a double room had become available for the following night if we wanted it. I was very impressed that they had remembered and took the trouble to call us - and yes we took up the offer. The next day we transferred to the other room. I wasn't expecting much as it was rear facing and cheaper. In fact the room, although smaller, was much nicer, it had been modernised, much nicer feel altogether. I think this room may have been refurbished. It was much more in line with the photos on the website. The fact it didn't have a sea-view was not a problem at all since we were planning on being out all day. Overall we were very happy with the hotel. The location is good, the service from all the staff we dealt with was excellent. After we switched rooms we were called to ask if we were happy with the room which was a lovely touch. Hopefully all the rooms will be refurbished to the standard of the one we stayed in on the second night. I'd certainly stay here again if I return to Eastbourne

"Eastbourne Airshow"

5
21/08/2018

The York hotel facilities were excellent along with your staff, polite and helpful for the front desk to dining rooms and bar. The veranda had a lot of chairs for first come, it felt a bit like the Germans and sun beds with towels as a few chairs had bags on and the people turned up just before the show started, but to many chairs hampered access of using the facilities easily. The food was excellent, I heard a few grumbles off other customers but we enjoyed what was served. I think what another customer was expecting was an afternoon tea so expected sandwiches but clearly cream tea was stated which was superb, look forward to seeing you next year.

"Great afternoon tea "

4
10/08/2018

We had afternoon here today. The tea was good quality. The sandwiches were awesome and the deserts were good too. I loved the scones with clotted cream :). Overall a very nice afternoon tea in the bar with the sea view from across the street. The woman who served us was pleasant. Nice location too :).

"A short, but enjoyable, visit"

4
09/08/2018

We only stayed at this hotel for one night, but our stay was pleasant. The front of house staff were very welcoming and gave us £1 voucher that allowed us to park on the sea front, right outside the hotel, overnight and until we departed on the following day. We were able to secure a room upgrade into a large and comfortable family room and we dined in the restaurant. Again the staff were welcoming and friendly and the menu was wide. We enjoyed our stay and hope to return.

"Fantastic stay"

5
07/08/2018

From the cheerful and welcoming staff on the reception desk, great location by the sea we had a great stay at the hotel. Bedroom decent size, clean bathroom, and not too hot even with this heatwave. Had an issue with the shower but a team member was up to the room in minutes to assist - great service. Thanks for a lovely stay, hope to stay again next time am in the area.

"Relaxing hotel"

5
06/08/2018

Lovely hotel, i could not fault this hotel if i tried. Lovely room and excellent bathroom. Clean and tidy. Fruit and biscuits, juice on arrival. Corridors a bit shabby but this is forgotten once in your room. Staff very helpful and breakfast was amazing. We will be returning.

"Lovely hotel - amazing view"

4
06/08/2018

We stayed here as a couple for 2 nights, friendly welcome on reception and given a pass for parking outside on the main road straight away, this costs just £1 per day. We booked the deluxe, sea view room which was on the first floor, it was spacious, clean and decorated very tastefully with a modern feel. Outside seating area was lovely to sit and have drinks overlooking the sea. Bar staff very polite and efficient. We did not have breakfast or dinner here as we chose to eat out, the restaurant I'm sure is lovely, but seemed very quiet in the evenings. I feel that this area of the hotel could do with a fresh make over, to replicate the rest of the hotel. Overall, lovely place and location, reasonably priced, would definitely stay again.

"Another great stay!"

5
02/08/2018

We come at least once a month! Can't rate this hotel highly enough! A big thank you to Alec at breakfast for going out of his way to provide us with breakfast when my poorly 4 year old over slept! I simply love this hotel. Great warm pool too! Fantastic newly refurbished room - better than The Grand up the road!!!

"Excellent "

5
02/08/2018

Stayed here for a couple of nights in a superior room. The room was very good with sea view and a kitchenette,which I didn't use but was a great idea. The team were all very friendly and professional and made my stay very enjoyable,special mention for Alec in the restaurant and the night porter,whose name I have forgotten. I ate in the dining room one night and the food was superb.The breakfast was very good apart from my pet hate of the eggs being in a buffet dish,why can't they be cooked to order? Loved being able to sit on the verandah in the fresh air and enjoy having a pint whilst enjoying the sea view.The swimming pool was a very welcome extra. My first time here and will definitely return.

"Judith "

5
31/07/2018

Another wonderful stay at this wonderful hotel. Room superb so clean and I was looked after so well . A special mention and thank you to Stuart the General Manager . Joe and Alex who worked in the dining room made me feel so relaxed and made me feel so welcome. Nothing was to much for them to make my stay so enjoyable. Looking forward to my next visit

"A Fantastic Break!"

4
29/07/2018

Stayed in the two deluxe rooms on offer which were amazing! Both rooms were beautiful with sea view and great facilities. The staff were so friendly and accommodating and feel the need to make a special mention to Steve (the night chef) and Alex (our waiter) who both put themselves out to meet the preferences of food as my step dad did not like something on the menu; but was easily changed to something he did like. A huge thankyou to entire team for making the stay enjoyable, I would recommend to anyone staying in the area to try this beautiful hotel!

"Room very tatty and dirty"

2
28/07/2018

After looking at pictures on website I decided to book a room, how wrong these pictures were. The room has a musty smell and resembled an old bed sit from the 70's The carpet was very stained and dirty. Covers on bed had a very dusty feel. Bathroom old style, shower sprayed in every direction apart from on the body' taps in sink wouldn't turn off. Only 1 window opening so room was like a Furness. Husband ended up with bites on his ankles from heaven knows what! The carpets in hallway was so dirty on edges, it looked as if it had never been cleaned. I spoke to manager who offer to upgrade for an additional cost but I felt I had paid more than enough for this room, I wasn't paying anymore . I have given it. 2 star as breakfast was good otherwise it wouldn't go got that. This was my first time staying in a Great Western hope and it will definitely be my last .

"Good value for money"

4
26/07/2018

A good hotel in a good location. Parking can be a bit tricky if there are no spaces along the front but you should manage to find a space on one of the side streets. Check in staff were really friendly and helpful, especially the chap with the long hair but I can't remember his name. Good room, needs a bit of TLC, had a corner room 350 was a good size and 2 windows. It was comfortable. Loved that the hotel was right opposite the sea, and the pool was a nice feature as well especially for the price we paid. Breakfast was nice, all you can expect from an English hotel buffet breakfast. It was a bit faulty towers and not that organised. The chap with the tie needs a bit of managerial training but was pleasant and Alec needs customer service training as was quite rude and obviously didn't want to be there. Think they could extend breakfast for half an hour extra to 1030 on a weekend. Overall had a really good stay and would go back.

"Well worth it"

4
26/07/2018

Stayed at York House for 3 nights,on arrival was allocated a sea view room on the second floor, room was a nice size and clean as was rest of hotel.We had a B&B deal there was plenty of choice from continental to full English,only problem was the toasters,there were three of them and they all took an age to warm up so a little bit of investment in new ones would not go a miss. All In all we had a very good stay

"A Seafront Gem"

4
25/07/2018

The York House Hotel is an older hotel that has been sympathetically modernised to a good standard whilst keeping the majority of its Victorian charm. I opted for a room upgrade which, on reflection, was well worth the extra cost. The sea view room (184) was very bright (south facing), spacious with high ceilings and fully opening sash windows in the 'bay' part of the room. It was clean and tastefully decorated with an enormous '4 poster' bed which we found very comfortable. The room had plenty of storage space and a seating area with coffee table ideally placed in the 'bay' to take advantage of the sea and promenade views and to sit and enjoy the quality tea & coffee provided, with fresh milk available on request. A nice touch was finding some fresh fruit and bottles of apple juice in the room on arrival. There is also a coffee machine for making fancy coffees. Unfortunately, due to its location, road noise is an issue but it did fall surprisingly quiet from about 11pm onwards. The room did not have air conditioning, but a small table fan proved effective in stabilising the temperature to a comfortable level. The bathroom was sizeable with over bath 'rain' type shower that was extremely effective. Good quality liquid soap, shampoo & body lotion were provided. Regrettably we did not try an evening meal, but the buffet style breakfasts were excellent with plenty of attentive waiting staff and quality food - and the nicest bacon I have eaten for a long time! The addition of muesli/granola plus some more varied fresh fruit (bananas/blueberries etc) would take my rating from 95 to 100%! I fully agree with most other reviewers that we found the staff to be friendly, polite and helpful which is quite a rare thing to find these days. If we returned to Eastbourne we would definitely stay here again and probably try an evening meal as well.

"Came down for the ??"

4
25/07/2018

Requested sea view room and got exactly that.views superb . Bed massive room very clean and freshly decorated . Did lack air conditioning but fan provided. View amazing Reception Staff very friendly and obligingly - first class Restaurant staff friendly and very accommodating to all . Breakfast superb plenty of choice Nice feel to hotel Would definatly stay again and recommend Excellant

"Mr & Mrs Rush"

4
24/07/2018

Nice comfortable hotel right on the beachfront. Food is good, plentiful breakfast, staff friendly & helpful. Stayed in July 2018 from the 9th to 11th. Swimming pool was good. Easy walk to shops, lots of things to do Including a walk on the pier and fabulous fish & chips, close to theatres and cinemas. Will definitely return. P S. parking for £2 per day when staying in hotel. Excellent value for money.

"Anniversary weekend"

5
18/07/2018

My auntie bought us a hotel voucher for Xmas, so we saved it for our anniversary weekend and came to York House Hotel. I am a real stickler for service, and I really couldn't fault it! Our room was a nice size and very clean. I had told the staff when I was booking, that it was our anniversary, when we arrived in our room there was a small box of chocolates and a little hand written note wishing us a happy anniversary. Its the little things that are so important, and I was really very pleasantly surprised by this gesture. Thank you! It was the first time either of us had been to Eastbourne, we both loved it, and we will definitely be coming back to stay at York House Hotel. Thank you to all for making our stay very enjoyable x

"Lovely hotel. nice staff."

5
16/07/2018

Just returned from a two night stay, couldn't of been more surprised with this hotel so nice, the room was really clean lovely king size bed nice shower room and an added bonus of a kitchen (didn't use it) tea and coffee as much as you like. staff were nice, friendly and helpful. the breakfast was the best i've had in a hotel. nice position few minutes walk to pier, restaurants, shops and bars. my only complaint is the parking we had to park a ten minute walk away but the hotel do give you a voucher if you can park outside. Thank you for a nice stay.

"Brilliant hotel"

5
15/07/2018

Me and my partner had a lovely one night stay at the hotel. When entering staff were very friendly, welcoming and talkative. Surprised to see such a large bed in room, with great sea views, would definitely recommend a sea view room. Easy access to a onsite heated indoor pool which was very relaxing. Great service at bar and just a general homely warm feeling. Great location with access to pier and local shops just a short 5-10minute walk. Breakfast was delicious, help yourself to continental breakfast and full English. Overall I would highly recommend a stay at this hotel and we will shortly be visiting again. Thank you to all staff for the care we received.

"our stay at york house"

5
15/07/2018

we have just stayed at the york house hotel for the sixth time and would like to thank stuart anderson and his staff for a first class stay. a lovely hotel and the staff go that extra mile to make your stay that little bit special. i am making plans to return. thankyou. tony and androulla.

"Restaurant"

5
14/07/2018

We had a very enjoyable meal at the York House Hotel and the head waiter Alec was delightful and very attentive and made our meal a rreally pleasurable experience. The food was also very good and tasty. The bar service very good. Hotel's public areas are kept very clean and tidy. Reception was helpful when making the restaurant booking.

"Mid week break"

4
08/07/2018

I stay hear last month for my birthday. The hotel could not be any near to the beach. Just beautiful we were on the top floor and the view were just amazing a sea view is a must. We could hear the waves it was so relaxing. Room where nice plenty of room well cleaned. We had a room with kitchenette what was just great it was in it own room and had a lovely big fridge and a hob and microwave all the plate and cups etc you need. The only thing it need was a toaster in my opinion. This to had a sea view with stool to sit on and look out just beautiful. There was a lovely big bathroom everything you need in there. The hotel has bar and restaurant we didn't uses either. We did go down to the bar to play pool but they didn't not have a pool table also disappointing. The hotel has a swimming pool it look very nice but there is no where to change and you can only access it via the restaurant which I found a bit strange. The staff where all really helpful and friendly. Parking was no problem I got parked every day right out side the hotel. 1 pound for the day. This hotel is well worth the visit good location nice room beautiful views.

"Wonderful Staff"

5
07/07/2018

We have just completed a 4 day stay at this hotel and have previously visited approximately a dozen times since 2012. During this latest visit we attended to celebrate a couples 50th Wedding Anniversary Party along with another 23 guests. The hotel staff were exceptional in their efforts to provide a first class service to provide a stay which will be remembered by everyone for a very long time. Of particular mention on the first evening was the Duty Managers, Darren and Tracey and staff and on the second evening Alec the restaurant supervisor plus staff who arranged for a round table to seat the 10 guests remaining for the final evening. We would recommend that anyone who is looking for an exceptional hotel to celebrate a special occasion should seriously consider booking this hotel. Well done all. Pete & Sally Houston

"Location, Location, Location."

5
07/07/2018

We have just returned from a weekend break at the fabulous York House Hotel. We have stayed at this hotel on numerous occasions and once again it didn't disappoint. Every step of the break was a treat, the room was very clean, modern and large and the view of the sea was a joy, a room with a sea view is a must. The choices for breakfast will satisfy everyone but the full english is a must. The real difference between this hotel is the staff, we were always greated with a smile and asked how everything was, the attention to detail, the friendliness was second to none. I would like to thank all staff and we will be back very soon. A perfect place for a weekend break.

"holiday break"

5
06/07/2018

had a very good room and very good service. we spent a week at this hotel and will return to it soon well done all the staff. We went with forty other people who all seem too enjoy it at well Let hope some of them will return to this hotel.

"Beautiful room with a view !"

4
03/07/2018

Fab room with huge sash windows overlooking the sea. Massive & comfortable bed, very clean room. Decent over bath shower with good size bathroom. Good location but parking is difficult in the area. Can get 30 mins to unload car & hotel gives you a permit costing £1 for the main road if you can get a place. Very busy at breakfast but good choice on buffet or menu. Very friendly, helpful staff. Quiet at night so able to sleep well. Has a swimming pool but didn't get chance to swim. Happy to return here.

"Great location"

4
02/07/2018

We stayed during the tennis week so expected hotels to charge more for the stay. We were give a room with a sea view which was fabulous. The hotel staff were all so friendly and welcoming. We had dinner in the restaurant one evening and had gorgeous meal. Gnocci for the vegetarain which had a really tasty home made sauce. Sat outside both evenings for a night cap. Cannot comment on breakfast as we chose not to have the full cooked option.

"A joint birthday celebration with a friend"

4
29/06/2018

My friend & I visited Eastbourne together to reminisce about visits we made in our youth and to celebrate our milestone birthdays. The staff at Best Western York House went out of their way to be extremely helpful and attentive and together made our stay most enjoyable. We were allocated a beautiful room with a sea view and our whole stay could not have been more perfect.

"Great Hotel"

5
26/06/2018

Perfect setting near to everthing, nice and very helpful staff. Ours was a last minute booking for the tennis so only a one night stay but we had a lovely room overlooking the sea front. Will visit again.

"Excellent hotel on Eastbourne seafront"

5
22/06/2018

We stayed for two nights, midweek, in June. This hotel was excellent in every respect. The staff were very smartly dressed and, without exception, were friendly and extremely helpful. Our room was large, overlooking the sea, and was possibly the best maintained room we have ever stayed in; in fact the entire hotel was very well maintained. The reception area is welcoming and nicely furnished. We didn't dine in the restaurant in the evenings but the buffet breakfast was very good indeed. On the second morning we had to ask for more of an item to be brought out and this was done very quickly. Wonderful hotel.

"The York House Hotel is The BEST in Eastbourne Should be rated 4/5 *"

5
20/06/2018

We stayed for 2 nights at The York House Hotel 12th - 14th June. Celebrating our 19th Wedding Anniversary. We have stayed at many different hotels along the Seafront but without a doubt....this hotel is The Best. We have stayed at The Landsdown a sister hotel...but still prefer The York House. The Swimming pool is excellent and very relaxing as they keep the pool at a good temperature. The Staff are very professional and friendly. Breakfast Dinning Room is very well run. Buffet help yourself is excellent and food is hot. We really enjoyed our stay and would like to thank management for all their help with our Booking also thank you for the surprise of drinks, fruit and Chocolates in our room. Really a Lovely touch. We will definately want to stay again at The York House Hotel..as we have lovely memories of a perfect Wedding Anniversary. Thank you so much for making our day...Special.

"Best value experience"

5
20/06/2018

This was, without doubt, one our best hotel stays anywhere: The staff were consummately professional, friendly and helpful; The suite we were assigned was exceptional and the bed very comfortable; The hotel had all of the facilities we required and was blissfully quiet throughout the night. We will definitely return.

"Great hotel right on beach and close to shops and food"

5
18/06/2018

This was an excellent hotel right on he beach front and very close walk to pier, shopping and food. We chose a larger room which was of excellent size and with a very large bathroom. The bed was very comfortable with excellent bedding. Amenities in the room were great. Had a view of the beach from the room and just perfect. The staff were very helpful and told us about parking on the street overnight for one pound. Issued a ticket to us on check-in. This is an older type of building and had many connecting doors in the hallway but not an issue. Lift is available for upper floors. Great spot for shopping nearby and there was lots of restaurants nearby. The Crown and Anchor pub ws excellent - great food and good prices.

"Great afternoon tea"

5
16/06/2018

Visited on Monday 4th June for afternoon tea. Welcomed by friendly staff. Sandwiches were lovely, scones and cakes delicious and great tea Looked after very well by a lovely lady (blonde hair and glasses) thankyou perfect relaxed afternoon

"Brilliant Staff"

4
14/06/2018

Staff member who organised breakfast on Monday and Tuesday was very helpful. Staff that clean our rooms were very good. Good location and all staff were very helpful. Hotel was located on the seafront, rooms very clean.

"Well rested break"

5
14/06/2018

A wonderful hotel with fabulous welcoming staff. A great location within easy reach of local amenities. Sitting in bed watching the sea is obviously a bonus. Thank you and looking forward to our next stay.

"2 day break in Eastbourne for the first time"

5
13/06/2018

Found the hotel clean and tidy, all staff excellent,especially Jo, Alec and the girls in the restaurant.Had a great sea view room and customer parking at £1.00 per day a great help.Room was also clean and well maintained

"Superb hotel"

5
12/06/2018

We stayed for 2 nights and found the hotel to be warm and welcoming. We had a Seaview room which can only be described as faultless. Lovely big bedroom, changing room and separate bathroom, you couldn't wish for more. I found all the staff to be helpful, friendly and very welcoming. Many thanks, look forward to a return visit!

"Barry and Tina cook"

5
11/06/2018

Made to feel welcome from the moment we arrived until the moment we left. The food was very good even though the evening meal menu was limited. Friendly staff nothing was too much trouble can't wait to visit again ??

"Wedding venue"

5
08/06/2018

Well reviewed once already and stayed many times. But this time we had our wedding followed by dinner reception then a evening of fun in there function room. We had great value for money and all the staff were exceptional. The location was helped by the weather, so we could drink with guests out on the balcony area and enjoy the seaside location to it's fullness. The “wedding Bedroom” with its four poster bed and walk in dressing area, was very special. Highly recommend. Thank you York Staff xxx

"Relaxing long weekend visit."

4
06/06/2018

Spent four days at York House, we booked a executive king size bed room, not quite sure that is what we got as reception had us down as a standard room with king size bed, but it was a good size ground room overlooking the sea with a large bathroom. I think it was designed as a disabled room. I didn't bother to question it with reception as nothing really to complain about. The hotel has a small pool which is clean & safe and a nice well stocked bar area with access to a seating area overlooking the beach. The hotel is well situated close to the pier and shops, the staff are friendly and pleased to help. I managed to park right outside the hotel at a cost of £1 until 11am the following morning. I would definitely book here again. I did not try breakfast as I managed to tick the wrong box during the booking process but it looked to be good quality. One small observation was that the dining room carpet could do with a clean as we noticed a definite odour when walking through the dining room to get to our room.

"Relaxing weekend"

4
04/06/2018

Spent a long weekend here with my mother, we chose it because it has an indoor pool. Our first room wasn't very comfortable so the manager moved us to another which was excellent. Some of the hotel looks a bit tired but the lounge areas are comfortable. There is a veranda at the front of the hotel which is shaded and some seats on a lower level in the sun. Breakfast is self service and there is quite a selection. We ate dinner here one night and it was good. What makes this hotel are the staff, they are cheerful and nothing is too much trouble

"Lovely"

4
04/06/2018

Ended up staying here by accident as the hotel we previously booked was dreadful ... staff very helpful... hotel clean ... and great to have a swimming pool. Nice bar with outside seaview.. didn't have a seaview but room was lovely so didn't really matter

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Sally-Anne W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. It's great to read that you had a pleasant stay here with us and found the hotel and staff welcoming. We are the only hotel in Eastbourne with an indoor heated swimming pool and we always keep it at around 30 degrees so it's perfect for a relaxing swim and I'm glad you enjoyed it. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great View but attention to cleaniness very poor."

2
04/06/2018

The room I stayed in offered a wonderful view of the sea, but the decor a bit dated. However the bathroom was not very clean. The overflow in the basin was so dirty wouldnt use it, shower fitting very old plus cobwebs/ dust in corners not attention to detail or cleanliness. If the hotel invested in some modern refurbishment in the bedrooms and major bathroom improvment this could be a wonderful hotel but unfortunately it does get booked up due to its location and gets away with it. Therefore guest put up with it.

"Best Western York House Hotel"

4
31/05/2018

We stayed in a triple room with sea view which was very nice. Could have been improved with more hooks/radiators in bathroom and perhaps a table with chairs next to the window, rather than the sofa. Some parts of the hotel do look tired, the changing rooms for the pool really need updating to the standard of the hotel bathrooms and carpet in lift looked very grubby. Loved the pool though.

"Lovely stay"

5
30/05/2018

This is the third time we have visited. We take our two small dogs who love a seaside holiday. Hotel staff, particularly young lady working in the bar and gentleman managing the restaurant. (Sorry should have got names.) They couldn't have been more helpful. We are back again in August for the airshow. Looking forward to continued great service.

"Lovely stay "

5
30/05/2018

Booked here to take the kids away for a break amid revision for exams. Booked two rooms, both superior and they were exactly that. Both rooms well decorated and spotlessly clean. Appreciated the choice of beverages on the tea tray and plenty of extra milk on request. Requested a sea view and that is what we got. A very comfortable night & stay. Short walk to the pier and plenty of places nearby to eat. Hotel staff very pleasant and helpful, even being able to locate a pack of playing cards for us. Breakfast was excellent and covered all out tastes. Overall can't fault the hotel at all. Highly recommend a visit here for all age groups.

"Last minute break"

4
29/05/2018

A Grand Experience- we had just been disappointed at Heathrow because our flight had been cancelled to Italy, we decided to get away for a few nights to ease the blow of our travel disruption by finding a hotel in Eastbourne for a few nights. We were so lucky to drop into The York House Hotel and meet William the manager who offered us a stunning contemporary room complete with modern decor. Well equipped and very much appreciated, thank you everyone for the wonderful hospitality!

"midweek break"

5
28/05/2018

have stayed at this hotel many times before always enjoyed our stays,this time we had a superior king room with sea view,very comfortable room with large flat screen telly comfortable sofa wi fi very nice walk in shower with luxury toiletries,a separate kitchenette also sea views microwave cooker fridge everything we needed.the breakfast was good quality and provided hot and cold foods ,really good.staff very helpful .can`t wait to go again.

"royal weekend"

5
23/05/2018

The hotel is located close to the beach.our room was spacious and well maintained. the staff were excellent very friendly and thoroughly professional..The breakfast is optional with a choice of buffet or a selection from the menu.. very good and very reasonable. We will be returning next month .a very warm thank you to everyone at B.W..

"First Visit"

5
21/05/2018

I had an overnight stay at this hotel as I am bringing 40+ ladies for a break to Eastbourne in October. Lovely. friendly staff, great food and pleasant clean rooms. I am sure this hotel will suit my ladies down to the ground. Looking forward to our stay in October!!

"20 years of girls on tour"

5
13/05/2018

Lovely clean and friendly hotel. Fantastic reception staff. Lucky enough to have a sea view and sun to sit on the beach which was right outside the hotel door. 10 min walk to everything, lovely restaurants and shops. Thoroughly recommend.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear SashJas, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you enjoyed your stay here with us in Eastbourne and that the Reception Team was helpful and made you feel welcomed. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very disappointing!"

1
09/05/2018

Stayed one night at the seaview double room, which is spacious with stunning view. The front office manager, Mr. Harvinder Singh was very helpful to bring up ice and burn gel when my wife was accidentally injured by hot water in the room. Having said that, the hotel disappointed us in several major areas. Firstly, the hotel is being renovated to instal air conditioners, and OMG, both air (see photo) and noise (hammer noise) pollutions began next to our balcony at 9am! Secondly, you could clearly hear other guests' footsteps on upper floor at night and early morning. Finally, waiters at the restaurant were rude! We came for breakfast and stand at the unmanned entrance for more than 30 seconds, and nobody looked after us. We subsequently managed to find an empty table ourselves, but heard one of the waiter was intentionally mumbling to his another colleague that we sit like “ghosts” ! I complained to him on such very bad manners, and he apologized. We are international travelers, and never come across all of above bad experiences in one go at any hotel! Will never come back and highly recommend potential guests to avoid booking unless rectifications are made by the management.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Jesusloveyou, This appears to be posted by accident to our page. If you could kindly review it for us and remove appropriately. We hope to have the opportunity to welcome you to the hotel in the future. We have a friendly, professional team here. Kind regards, Stuart Anderson

"Pleasantly surprised - great staff"

4
09/05/2018

Staying at hotel tonight (on business vist) Made a mess up of my booking - and booked wrong night. Hotel staff were so friendly and sorted it out with no fuss and no additional cost (as I had prepaid on previous booking). Was expecting hotel to be tired as it was out of season and an old seaside hotel. Rooms was a bit dated but more importantly the room was clean and fresh. But the reception and bar staff were so friendly and helpful they made you feel really welcome and comfortable. They gave me a sea view room and hotel is about 500 yards from Eastbourne pier - so views were great. In summary, a score of 'very good' and slightly below 'excellent' because of age of hotel, but staff are excellent and if you like the character of old seaside hotels - this is a good stay. (Must also say - bar was modern with great sea views)

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Gigglestrip, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you had pleasant overnight stay with us and I'm delighted that the Reception Team was able to help you with the booking issues. All our seaview rooms are bigger than the standard ones and well worth the little supplement we charge for it. The team and I all look forward on welcoming you again in the near future. Kind regards, William

"Amazing Wedding at the York House Hotel"

5
08/05/2018

We have stayed at the York House Hotel many times with our little dog, as this is pet friendly hotel. The hotel is very cosy with amazing staff which make it a home from home for us, hence why we decided to have our wedding here. Every request that we made to the hotel was done on our behalf (including doing a Conga up the seafront terrace after the ceremony! lol and having our little dog as a Flower Girl) The whole day and evening went without one hitch. The wedding breakfast was amazing with most of our guest saying that it was the best meal they had every had a wedding. Many of the guests who stayed at the hotel for the wedding said that they understood why we loved in so much, and many of them are planning to revisit themselves in the future. Our special thanks goes to Darren and Theresa who worked so hard to make this a very special day for use.............however every member of staff should be congratulated. Thank You All very much Anne and Ray and of course Shelly

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Anne & Ray and Shelly, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. It was a great pleasure and honour to host your special day here at the York House Hotel, I'm glad that the day went without one hitch and both you and your guest where well looked after all day, from the arrival until the evening reception. Thank you for the kind words to the Team, especially Teresa and Darren, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Home from home!"

5
07/05/2018

We've stayed here numerous times in the past, and the latest stay didn't disappoint. Great staff and facilities, always a warm welcome for us and our dog, by the front desk staff. A big thank you also to the restaurant staff, for looking after us every morning. Also thanks to the wonderful housekeeper, and her team, for looking after our room. Stuart, the GM is doing a fantastic job with his team at this hotel, and I highly recommend it to all. PS. Little pug Kajo would like to say thanks for his dog cookies that the housekeeper got for him.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear John K, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It was a pleasure to welcome you back here at the Best Western York House Hotel and It's great to read that you had again another wonderful stay with us, this is what we aim for, happy returning customers and it's great to have such loyal customers as yourself. Thank you for the kind words to the Team I will pass these comments over and I'm sure they will appreciate. The Team and I all look forward on welcoming you and the little Kajo in the near future. Kind regards, William

"Brilliant!"

5
06/05/2018

Just returned from a short stay with my husband. Room spotless and the view over the sea was breathtaking. Reception staff couldn't do enough for us. Anything we wanted was a phone call away and bought to our room immediately. Bed was huge and very comfortable plus room had tea and coffee facilities. Bathroom had large walk in shower and all toiletries supplied. Although our room was facing the road, we weren't bothered by any traffic noise. Also, during our stay the hotel was fully booked but again we heard no noise at all. The breakfast was buffet style which ranged from fruit to a full English. We went for the full English and very much enjoyed it. Parking also not a problem. We parked right outside the front door and purchased a scratch card from the hotel for £1 which covered up to 11am the next day, after which the cost is £1 each day. Would we return to this hotel? Without a doubt!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had a pleasant stay with us and found the room clean and to your liking, all our seaview rooms are bigger than the standard ones, and in my opinion well worth the little supplement that we charge for it. I'm glad you enjoyed your breakfast with us, as you mentioned we do provide full English and continental breakfast on a buffet but we also provide an A la Carte menu for any items not displayed on the buffet. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Overnight stay."

5
03/05/2018

We booked this hotel in Eastbourne as we had a ferry crossing the next morning from Newhave to Dieppe. We have used the Best Western group before and were not disappointed with our choice. Check in was very good and the young girl who did this was very helpful and charming. She explained about the parking permit which cost a £1.00 but was worth every penny of it. I had originally booked bed and breakfast but then discovered that our check in time at the ferry terminal would make it impossible for us to have breakfast. I asked if there was anyway that we could have a packed continental. She said that this should not be a problem. As we were chatting a gentleman arrived behind the reception desk and the receptionist explained our problem. He said that the hotel could arrange a packed lunch in lieu of breakfast and gave us a list of sandwiches to choose from and that it would be ready for when we checked out. The room itself was very pleasant and extremely clean. There were plenty of teas and coffees on the courtesy tray. Also if you wanted fresh milk rather than U.H.T you could dial reception and it would be arranged. When we checked out the following morning our lunches were waiting for us. The quality of the sandwiches was exceptional. All in all I would really recommend this hotel as the staff really do the hotel proud. Thank you for a very enjoyable stay.

"weekend stay"

5
01/05/2018

Room was clean and had everything we needed. Staff very friendly and helpful. We had dinner in the hotel on the second night - food was good and we found the dining room very chilled and relaxing ( just what we wanted) We really enjoyed our stay.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Susanne L, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed all aspects of your stay here, from the room which you found clean and well equipped to our food in the restaurant, we do source most of our products locally and I'm glad you enjoyed your dining experience. Thank you also for the kind words to the Team that you found always friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A brief one night stay"

4
30/04/2018

Stayed at the York House Hotel just for one night on 29th April. My partner and I booked a room with a king size bed. We were allocated room 384 which indeed had the bed requested and it also had a sea view, which was nice even though the weather wasn't. The room and bed were very comfortable, it contained a wardrobe, a 6 drawer dressing table, alarm clock, telephone, flat screen tv and a 2 seater couch. The en suite bathroom was on the small side especially in comparison to the room. A walk in shower was very good with good water pressure. However when sitting on the loo I found myself with one foot in the shower such was the lack of space. We were disappointed to note the heated towel holder was and remained stone cold. Also the tea and coffee supplies were in short supply (not really an issue). The reception check in was very efficient as was the check out. We were given a free permit to park outside the hotel. We used the bar in the evening just for a quick drink and found it friendly and efficient. We stayed on b&b terms and the breakfast was varied and plentiful. However, the hot plates were stone cold, the toasters took ages to perform and the hot food was warm rather than hot. (It is buffet style). Any negatives in this review are not complaints just observations. We have stayed here before and probably will again. With a little tweaking here and there it could be a decent 4star. As it is a 3star rating is quite correct. Unfortunately my iPad isn't allowing me to score the sub categories so I will do it here. Service 5/5, sleep quality 5/5, cleanliness 4/5.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Silverfox56, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your one night stay here with us, and found the room to your liking and well equipped. I do apologise about the few little hick ups this time but I'm glad that they didn't spoil your overall stay. We do take on board any comment left from guests and we will look into them especially regarding the breakfast, hot buffet items should be regularly checked by our Team to make sure they are the right temperature and I do apologise this was not the case. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Family break"

4
29/04/2018

We had a great Saturday and Sunday in this lovely hotel are rooms over looked the sea and all of the staff were excellent we had a very nice time in the bar and the bar food was very good in the morning we all went for breakfast and it was very good and we all had a meal in the restaurant that evening and once again the food was very good we are all looking forward to are next visit

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Raymind748, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed all aspects of your stay here, from the room which you found clean and well equipped, all our seaviews are slioghtly bigger than standard and in my opinion well worth the little supplement we charge for them, to our food in the restaurant, for both breakfast and dinner, we do source most of our products locally and I'm glad you enjoyed your dining experience in the Verandah Restaurant. Thank you also for the kind words to the Team that you found always friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Anniversary weekend"

4
27/04/2018

Another weekend stay at the York House! This was for our wedding anniversary. And once again a great weekend, with all of staff being attentive and helpful. I would like add special thanks to the reception staff for arranging my wife's bouquet and chocs along with upgrading the room to a sea view! They even arranged for the warmest April weekend on record!!?? And a special mention to the very friendly and helpful lady working behind the bar ( sorry, I have forgotten her name!!) who despite being very busy on the Saturday night, remained calm and efficient throughout! The meals taken in the Verandah Restaurant were more than adequate, served by friendly and helpful staff both at dinner and breakfast. Overall, a great anniversary stay, which I would recommend to anyone! PS; it does not need to be your anniversary to enjoy this hotel!!!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Paul M U, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you enjoyed your wedding anniversary here with us, I'm glad that all the Team from the Reception to Teresa in the Bar all looked well after you so that you could have a wonderful weekend with us. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Wonderful"

5
26/04/2018

We stayed here 19th to 21st April 2018. The staff were absolutely lovely and really went out of their way to make us feel very welcome. The hotel is situated in a brilliant place just on the seafront and within easy walking distance to the pier and shops. The room was lovely and clean and well presented. Well done best western. We had a great break all thanks to your amazing staff and lovely hotel

"Lovely hotel and great location"

5
24/04/2018

We stayed here last weekend. Added bonus was the beautiful weather. Lovely hotel, the staff are very friendly and helpful. Room was very clean and the bathroom excellent with a walk in shower. The hotel has an indoor swimming pool which we made the most of. The water was so warm, very relaxing. We found the food excellent and breakfast is buffet style with plenty of choices to suit all tastes. We would not hesitate to go back again.

"Jeanne"

5
23/04/2018

Fantastic hotel. Can't praise it enough. This was our 3rd visit and will be back soon. Everyone is so helpful and friendly. Room 384 great sea view decorated tastefully clean and a massive bed. Very well run hotel and you are made to feel that your stay is important to everyone working there. Thank you everyone at York Hotel we enjoyed every minute.

"Best weekend ever.."

5
22/04/2018

We stayed for a one night trip with family (6adults). Arrival fantastic parked outside hotel 24hrs cost £1... check in easy... rooms clean, modern and comfortable... evening meal amazing....all staff were friendly attentive and made us feel so valued... breakfast was lovely our table was reserved and ready when we turned up... this was such a lovely trip would certainly recommend...

"Very nice hotel"

5
17/04/2018

Right on the seafront & near town.Very good hotel,friendly helpful staff.Good breakfast.Swimming pool is a bonus & very good.Near to many amenities.Would highly recommend this hotel for leisure stay & explore nearby area.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Malcolm O, Thank you for sharing your recent experiences. I'm delighted you enjoyed your stay and found the breakfast enjoyable and made use of our facilities. The team and I hope to welcome you back in the near future. Kind regards Stuart Anderson

"Comfortable stay"

4
13/04/2018

Overall, we had a very comfortable stay in one of the superior family rooms. Room facilities included a tea/coffee making tray, television, hairdryer, sofa bed and clock/radio. Iron and ironing board were available on request from reception. Would be good to see a mini fridge in the room, especially to keep the bottles of apple juice cold! We made use of the swimming pool one morning which was heated and lovely to have to ourselves. You can use the guest towels and have them replaced after your swim. This is the second time we have stayed at this particular hotel. The last time being a couple of years ago. However, I would like to leave some constructive comments for the hotel as there were a few things lacking: Would have been nice to have the tea bags/apple juice etc in the room replenished. We only had 3 tea bags between three of us and while I appreciate we could have gone down to reception to ask for more, I would have expected these items to have been topped up. We stayed for 2 nights. We had breakfast only on the first morning and it was rather disappointing. To be honest, you can get much better value and quality in any number of cafes or pubs within the vicinity. There was a distinct lack of customer service. I requested sugar for our table but 10 minutes later the girl on duty was still wandering round the dinning room. I spotted some sugar on another table and served myself. There was no Nutella in the basket by the toaster and we asked for some Nutella, again the same girl (possibly a very new member of staff) wandered round aimlessly for 5 mins before pulling out a single carton of Nutella from under the cold drinks dispenser and plonked it on our table. It might have been better to top up the basket so other guests could have some and we could have had more than one carton! Cooked options included pork sausages, bacon, cooked tomatoes, fried and scrambled eggs, button mushrooms and baked beans. Limited vegetarian option. Would have been nice to see vegetarian sausages or hash browns and fried bread. There was no bacon when we arrived and it was a good 10 minute wait for bacon to arrive and then the same issue with fried eggs. The dining room was not particularly busy but the whole process felt extremely disorganized. Leaving the dining room after breakfast we received a very casual 'See ya later' from the same girl. Minor issues I agree, but they do make a big difference to a guest's stay and I hope these comments help in some way.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear SelamCaroline, Thank you for taking the time to provide feedback on your recent stay with us here at the Best Western York House Hotel Eastbourne. I am delighted that you enjoyed your stay with us. I appreciated your constructive feedback also which I can assure you is being addressed. Just so you're aware for your next visit we do currently have superior studio rooms which includes a kitchenette and fridge for your comfort. With regards to the Tea Tray supplies, if there is a need for more than the usual levels supplied guests are able to contact reception and we will happily provide. In relation to Breakfast service. Great feedback and I'm handling this directly with our Restaurant Manager to ensure the correct training is in place for future. We have taken on a couple of new starter's now as we are going into peak season. Never the less service should still be at our usual high standard and I apologise that this gave a different impression. The team and I look forward to welcoming you back in the future so you can see the improvements made and the great service we offer on a daily basis.. Kind regards, Stuart Anderson

"Great hotel"

4
11/04/2018

We booked this hotel for two nights (Four poster king size bed with sea view). What an impressive room. (Room 194). It even had a fridge which was very handy. Free bottles of apple juice, fruit and biscuits were there for you to have. Also in the room were slippers and dressing gown robes to use. The only criticism I would have is that the robes were way too small. I am not a large woman and the robes were supposed to be L/XL. It didn't go round me and think they must have been in a boil wash. Other than that it was a great stay. We also used the swimming pool - it was lovely and warm just like a warm bath. The bathroom was a lovely size with both a jacuzzi bath and a large shower. Next to the bathroom was a another space separate from the bedroom being a space for your clothes and a large mirror and shelf for all your toiletries etc. An ironing board and iron were also available in a cupboard. Staff were very friendly and explained the discounted parking ticket which is available from reception for a £1 which allows parking until 11am the next day. Would definitely stay there again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Clare F, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you enjoyed your stay with us in one of our deluxe four poster bedroom, they are all been recently refurbished to high standards and all come with Jacuzzi bath, and stunning seaviews, and all the other little things you mentioned, thank you for bringing to our attention the little issue with the size of the dressing gowns, we will keep it in mind when ordering some more. I'm glad you found the Team always friendly and helpful and we do hope to have the pleasure to welcome you back in the near future. Kind regards, William

"50th Anniversary Party"

5
08/04/2018

The party room was lovely, food delicious and plenty of it. Everything was done to make us feel very special. Some of our guests stayed overnight with us. Our room was lovely, very spacious with a huge bed. It was a bit hot but we turned the radiators off. We had a lovely sea view. Breakfast was delicious and nothing was too much trouble for the staff. Thank you for making our stay so wonderful.

WilliamTamborrino, Operations Manager at Best Western York House Hotel, responded to this review
Dear Wendy R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It was a pleasure to host your 50th Anniversary party and thank you for choosing us. It's great to read that that you enjoyed all aspects of your stay, from the room which was one of our recently refurbished seaview rooms to our food during the party and at breakfast. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best disabled room ever"

5
08/04/2018

Situated on the seafront at Eastbourne in Sussex, this well appointed hotel has old school charm and service rarely seen on our travels. From the white linen tablecloths to helpful ,efficient staff where nothing is too much trouble. The room far exceeded our expectations, high ceilings, modern furniture,big TVs. walk in wardrobe, the best disabled bathroom we have ever come across. Cannot recommend enough the wonderful midweek stay we have just had. Sunny too.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Philhunt909, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you enjoyed your midweek stay with us and found one of our accessible room to your liking, this rooms have been specially designed and are graded M2, we only have a couple available and are always on high request so if customers are in need of one is always best to contact us direct and we will be able to check availability. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great weekend at Best Western York House Eastbourne"

5
08/04/2018

We had a wonderful weekend, the customer service was great. The staff were very kind and always with a nice smile. The room was very lovely decorated and clean. The only thing I did not like is the little space. We had a double room with a cot for our little one and there was not enough space for us to feel as confortable as we would like. However, the bed was very confortable. We had breakfast and dinner at the hotel and food was very delicious. Staff were a bit stressed on dinner as it was all very full but at the end we received a great service and they managed to control themselve. Eastbourne is a lovely place with many places to visit and have fun. Staff at reception offer us places to visit which made our stay even better and more fun! Indoor swimming pool was very peaceful, quite, relaxing and warm. Overall, we recommend to everyone to stay at York house.

"Nice tea on a rainy day"

5
03/04/2018

We had a groupon voucher for afternoon tea, this was served in the bar area. A nice comfortable place, very helpful lady looked after us, the service was very good. The afternoon tea was excellent and would advise you to go and try in. Very nice hotel so made a great afternoon.

"Another great stay!"

5
02/04/2018

Have just returned after having a easter weekend at the york, we have been coming here on many, many occasions and still a great stay, staff excellent from reception,bar and waiting staff tge manager should be very proud of his team, thus is our third visit since xmas and wouldent go anywhere else, we asked for a certain room and on arrival it was issued to us so thankful for that, rooms clean and warm goid shower plenty of hot water, breakfast is so plentiful there is so much choice and goid quality food, i would like you to say thank you too the blonde lady in bar where we had afternoon tea yesterday she was a member of staff down so she was really rushed off her feet as there were three other tables having the same tea, she still had a smile for eveyone even though she was so busy. Only one negative but a very small one the toaster in the restaurant couldent go any slower my sister stood there with other residents for nearly 10 minutes for a slice of toast, but once again a very very happy stay.

"Another great stay despite the weather!"

5
30/03/2018

Had a really great stay as usual at York House Hotel. Immaculate room, jacuzzi, shower, fridge, coffee machine, dressing room and the list goes on. The cream tea on arrival and the evening meal were delicious. We can't wait to stay again. Our only disappointment was the weather! Thank you everyone!

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear DawnyS16, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. It's great to read that you enjoyed your stay in one of our Four Poster Deluxe bedroom, these are all been recently refurbished to high standards and all come with Jacuzzi bath and of course stunning seaview. I'm also glad you enjoyed your dinner and our cream tea offerings, has mentioned before we do try to source products as locally has possible so to guarantee good quality food. The Team and I all look forward on welcoming you again in the near future, and hopefully on your next visit the weather will be better. Kind regards, William

"A Great Break"

5
30/03/2018

We have today returned from a 2 night break at the York House Hotel which was lovely and relaxing. This was our 4th stay. We had a cream tea on the afternoon of our arrival which was delicious with 2 large scones each and plenty of jam and cream and a pot of tea each. Our room was warm and comfortable and had been refurbished to a high standard. Breakfast was plentiful with a good choice from the buffet. The bacon and sausages were especially good. Also the pastries were scrumptious, not something we would normally eat at breakfast but could not resist!! We had dinner on our 2nd night which was delicious. I used the swimming pool once which I had to myself and was lovely and warm. All the staff were friendly and helpful and were on hand to ensure we had a good time. We will definitely return to this hotel, hopefully this year.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Janetp457, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you had yet another relaxing break here with us and found everything to your liking, from the rooms to our food offering. It's great to read that you enjoyed your time in our indoor heated swimming pool, we always keep it at around thirty degrees so no matter the weather outside it's always nice and warm. Thank you also for the kind words to the Team that you always found friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great social stay with friends"

5
29/03/2018

A group of 22 of us stayed for one night. We had afternoon tea and a two course evening meal. We had the York Room for afternoon tea, dinner and breakfast. The hotel is in a great location, close to the pier and about a ten minute walk to the town centre. The hotel has a small swimming pool which is a real bonus. All the staff are friendly and very helpful, nothing is too much trouble. We all had seaview rooms which have been refurbished and everyone said they were clean and comfortable. We had room 184 which was large with a four poster bed and a jacuzzi bath. For afternoon tea we had plenty of scones, cream & jam, lots of sandwiches, two large carrot cakes and chocolate brownies. The two course evening meal was pre-ordered and was excellent. We had two vegetarians and two Coeliacs in the party and they were well catered for. Everyone had a great afternoon, evening and overnight stay.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Paul D, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. It was great hosting your party, thank you for choosing us and I'm glad that all your group of friends enjoyed their stay in our seaview rooms, all have been recently refurbished to high standards. We do try to cater for different type of dietary requirements so it's great to read that all where well looked after. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Short break"

4
24/03/2018

Second visit for a short break, always a warm welcome and very friendly, helpful staff. Sadly not a sea view this time but did get the resident friendly seagull sitting on the windowsill. Room and bathroom were immaculate and the bed was incredibly comfortable. The breakfast is lovely with a huge choice, very kind waiter even went to get me a satsuma as there were none left in the bowl- finding me to deliver to the table! ?? Didn't have an evening meal in the restaurant this time- would probably prefer more vegetarian options/snacks. Overall this is a lovely place to stay- fantastic, chilled couple of days. Small but very clean swimming pool too.

"5th FANTASTIC BREAK BY THE SEA"

5
23/03/2018

Our 5th stay at York House, once again was excellent. We had a superior room with a sea view, it had recently been refurbished, the best room we have had here. The staff were excellent, the service at breakfast was very good,(toasters could do with some speedy settings!!), the breakfast itself had lots of choice. The location is great with only the prom separating the hotel from the lovely sea view.Also very quiet hotel, no noise at night to keep you from sleeping, we shall go back at the end of the year.EXCELLENT.

"Short, decent stay"

3
23/03/2018

I stayed here recently for one night while I was in Eastbourne for business. Overall the stay was nice - clean rooms and nice staff. I arrived later in the evening and could still get a meal in the restaurant. They also were kind enough to hold my bag for the afternoon and order me a taxi to the station. The hotel has a breakfast room service option, which I was really looking forward to. I put my order on the door before 10:00 pm as instructed, but unfortunately no one ever picked it up. The breakfast in the restaurant was nice, but would have been nicer in my room!

"Excellent staff"

5
22/03/2018

My husband has been very ill and we chose the hotel as a break away from medics and appointments. From the start sraff were excellent in their concern and care that we had the best possible stay. Joe de Silva and Stephen especially deserve a mention. We would definitely stay here again. Well done, York House Hotel.

"lovely break"

5
22/03/2018

Hotel was excellent, clean, tidy and the staff were all friendly courteous and professional, our room with the sea view was clean and spacious the bedding etc was fresh, the sea view was beautiful, all in all everything was above expectation, the food was very good the choice was good, fresh local produce the rule, all served with prompt efficiency and a smile by the manager who must get a special mention Jo De Silva, a huge asset to the hotel. The rest of the staff were all without exception very friendly and welcoming, we cant wait to return , Eastbourne and this hotel are must on our to do again list .

"weekend in Eastbourne and surrounding area"

5
19/03/2018

whilst the decor is not outstanding, the food, the cleanliness, the professionalism and excellent customer service, given by every staff member, makes any holiday or weekend break, special. The staff could not do enough for you, they were cheery, efficient and speedy in following up requests.

"Weekend break "

4
18/03/2018

Hotel was lovely. Staff were extremely friendly and helpful. We had a superior sea view room which although tastefully decorated was rather chilly, but we did visit when it was snowing. Wasn't many tea/coffee supplies in room but more were available upon request. Room was stated to be supplied with luxury coffee and biscuits and fresh fruit. Fruit consisted of two apples and two pears, a small basket with a selection would have been nice and only had one packet of biscuits between two people, breakfast was self service buffet of both cooked and continental variety with a varied selection. Food could have been a little hotter but overall we had a pleasant stay and would definitely book again.

"Nothing's too much for them!"

5
15/03/2018

The food is excellent.....the staff..well there was nothing that was to much trouble for them. it would be rude to name only a few as they all deserve praise. A large drinks round would get the bar staff to grab a tray and deliver it to your table, a failed room key has the cleaning staff taking it off you and going down to reception to get a replecment. Always a good morning, afternoon or evening as a greeting with a smile. Accommodation is above its star rating in my opinion.

"Fantastic staff"

5
15/03/2018

I stayed at this hotel for 3 consecutive days this week and last. All the staff made me feel very welcome. As a lone female traveller I felt that staff in the restaurant made sure that my dining experience was not a lonely one. The food was also to a good standard. Check in staff were friendly, the 2nd week I was feeling under the weather, the staff would check that I was ok. The rooms and the hotel itself was clean. The staff at the hotel make this a 5 star experience, and I wil return the next time I stay in Eastbourne

"Birthday getaway"

5
15/03/2018

Got back from a lovely winter break from Best Western York House Hotel for my birthday, The staff were brilliant they greeted you on arrival with warm smile and amazing service, The hotel was lovely and clean the room was fantastic as got upgraded to an amazing king size seaview room,The cream tea included in the break as well as the 2 course dinner we had was delicious we decided to change the dinner night as the weather was awfull that night it was no trouble at all,Drinks were reasonably priced they were more pub prices than hotel prices,I would definently recommend this hotel to anyone as would go back there again not just for my birthday.

"Lovely good value hotel."

5
11/03/2018

I stayed at this hotel from Friday to Sunday. Really felt like and home from home. Staff great on all levels of this hotel clean and well kept. We all went half board ‘breakfast and evening meal. Breakfast was fit for a king ‘nice sausage's and the meal in the evening was on point ‘ one left full' All my group went away saying we will stay there again. I was there for a music soul weekend and the service I got was at a high level. Rooms great too.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Evertoncummings, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you enjoyed you stay with us while attending the Soul music weekend that was hosted here, it's great to read that you found the rooms to your liking and also our food offering, we do try to source as many products has possible locally, the sausages for example are from our award winning local butcher. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great Value winter deal break"

5
11/03/2018

Enjoyed a return visit to the Best Western York House Hotel on their winter deal ( free breakfast for BW members a plus ) Staff and room both excellent. Can`t wait to stay in one of their delux rooms having seen a sneak preview of one.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Henlowboy, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had another great stay with us and thank you for being a Best Western Member, as you mention on your review my joining the Best Western Rewards scheme you get access to discounted rates or offer which are great value for money. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Another good stay"

5
08/03/2018

I booked this using their Winter offer, which was excellent value. We have stayed here before, and once again we were not disappointed. We were upgraded to a sea view room free of charge, which was available when we arrived even though we were hours before the official check-in time. All of the staff were friendly and helpful, ensuring that we had a great stay. The cream tea (part of the offer) was nice, and the evening meal (also part of the deal) we very nice. (my wife even asked the waiter to let the chef know how nice it was) Breakfast was the usual expanse of everything that you would expect, and could be enjoyed at a leisurely pace. (or as fast as you want)

"Wonderful stay!"

5
06/03/2018

The staff are so friendly and helpful here - nothing was too much trouble for them. We had a beautiful room with a sea view, and loved it. The evening meal and breakfast were both delicious. Thank you for a wonderful stay - we will be back!

"Overlooking the sea and heated indoor pool"

5
01/03/2018

We were visiting friends in Eastbourne and this hotel really fitted the bill! Great welcome when we arrived (front desk staff are all lovely and v helpful) Very nice and spacious room overlooking the sea. Great lounge area and good bar. With the heated pool included it was wonderful value.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Carolyn W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you enjoyed your stay with us, found us good value for money and enjoyed everything, from one of our seaview rooms which are all recently refurbished and come with only a small supplement to our heated swimming pool which we always keep at around 30 degrees which makes it nice and warm no matter the weather outside. Thank you also for the feedback to the Team, I always pass over comments no mater the type and I'm sure they will appreciate the kind words., The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Warm Retreat For Pet Owners"

5
01/03/2018

I've been to this hotel before as a solo guest with two small dogs.The attention to detail and warm atmosphere always relaxes me. The reception staff are especially wonderful, taking great care of myself and my dogs. If you are looking for a peaceful break with your pet, l doubt you would find a more apt hotel in the whole of Eastbourne. Kind, polite service with a smile and l have returned refreshed, well fed and content from my lovely stay at the Best Western York Hotel. Many Thanks! p.s. I would love to give them all a pay rise.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Michelle L, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, this is what we aim for, happy returning customers.We are a pet friendly hotel so I'm glad that you and your four legged friends where welcomed and had a relaxing stay with us. Thank you for the kind words to the Team, we all look forward to welcome you back in the near future. Kind regards, William

"Anniversary Getaway"

5
27/02/2018

Me and my partner celebrated our 2nd anniversary in this hotel, our first time here. The room was lovely amd so were the staff. We spent our afternoon in the bar relaxing where we told the barman it was our anniversary, he congratulated us and made us feel so welcome, to our surprise he was the manager of the hotel! We discussed how happy we were with our room and the public areas! To our surprise he surprised us with a beautiful dessert plate personalised to us on our celebration. I cannot than Darren enough for his hospitality, warm welcome and endless smiles to make this an anniversary a one to remember! We WILL be back!!! Thankyou Best Western

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Francesca B, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you choose our hotel to spend your second anniversary and that you had an enjoyable stay. Thank you also for the kind words to the Team, specially to Darren one of our Duty Managers, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great stay"

4
22/02/2018

Had a very pleasant stay. Staff were great and very helpful and very tidy and clean rooms..what else can we ask for whilst staying in a hotel..never tried the food but was told it was very nice. Thank you very much for a pleasurable stay.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Phil198034, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had a pleasant stay with us and found the room clean and to your liking. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future and maybe next time give our restaurant a chance, I'm sure you will enjoy the experience there too. Kind regards, William

"Yet another great stay!"

5
21/02/2018

My husband and I have stayed about 5 times now, we absolutely love getting away for a few days, and this hotel never fails, we can just relax and forget everything! We've stayed in all different rooms even the family room with our three children (who want to go back for another stay)! Rooms are always very clean, staff are amazing, nothing is ever too much trouble! People always laugh at me because we go back to the same place, but we feel so comfortable,it's like home away from home! The only thing I would suggest is checking the descriptions of the rooms online, we were meant to have bathrobes, slippers and a free local gift in our room but didn't! Amazing place, amazing staff

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Katrina S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had yet another great stay with us here, this is what we aim for, happy returning customers and I'm glad that the rest of the family felt welcomed too and they too want to come back. I do apologise about the missing extras, I'll make sure they are there next time you come and visit us. The Team and I all look forward on welcoming you gain in the near future. Kind regards, William

"Huge bay window bedroom overlooking sea"

4
19/02/2018

Lovely big room with great beach view on top left of third floor. Huge thoughtful room to relax in and the staff were very professional, smiling and thorough. Even brought wine opener, glasses and a ironing board and iron to the door. Amazing value for the price. Highly recommend it.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Maff C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you enjoyed your stay with us in one of our seaview rooms, these are slightly bigger than standard rooms and all been recently refurbished so I'm glad the room was to your liking and they only come with a small supplement so are very good value for money. Thank you for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Weekend Stay"

5
18/02/2018

Good experience form start to finish. Hotel staff very good. Enjoyed the breakfast all though could have had croissants on offer as well as other types of bread. Swimming pool used and very clean and looked after.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Robin P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. I'm glad you had an overall good experience with us, we do offer a selection of pastries for breakfast which usually includes croissants, I do apologise if on this occasion none where available. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great position"

5
17/02/2018

Great Hotel in a very good position, especially if you are lucky and park right outside. Good staff always pleasant and very well turned. Breakfast can be a bit hit and miss, depending on how busy and number of people at one time. But no problem overall. We love it so much we decided to get married there! And so far the help from staff has been first class.

WilliamTamborrino, Ops Manager at Best Western York House Hotel, responded to this review
Dear Andyswork, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad to read that you enjoyed your stay with us and delighted that you choose us as a venue for your Wedding. The Team and I all look forward on spending your special day together. Kind regards, William

"Great hotel"

5
15/02/2018

Highly recommended had a fantastic night on valentine's the room was great the pool superb.the staff are very friendly.its the second time staying here and was excellent.tge rooms are very clean as well as the toilet and shower

"Weekend away"

5
14/02/2018

Myself and my husband stayed at York house hotel from Saturday 10th to Monday 12th feb 2018 , we arrived earlier than the 2 o clock check in time , which wasn't a problem as our room was ready . Our room was lovely and warm which was great as the weather was awful . We spent some time in the bar over the weekend also had lunch there. We also used the heated indoor pool which was nice . We ate in the restaurant for breakfast both mornings which was a buffet cooked and continental breakfast very nice . We had a meal in the restaurant on the Sunday evening we both had steak both steaks were perfectly cooked and of very good quality. All of the staff here are extremely nice and very helpful and approachable . We would definitely recommend and we hope to visit again in the future and bring our 3 children on our next visit x

"A lot posher than it should be for the money - excellent hotel!"

5
14/02/2018

Stayed at this seafront hotel for one night at a very reasonable cost. It is about midway between the pavilion and pier. We had an executive double, and I don't think I've ever slept in a larger bed, which was also very comfortable. The room and bathroom were massive, the staff amazingly helpful and friendly, the breakfast wonderful with a huge choice. The pool is small, but adequate, and the water was warm. I cannot recommend this place enough. There were a few spots (not many) which could have done with a lick of paint, but I was told (unprompted) that this is imminent. Stay there and you won't be disappointed!

"once again amazing!"

5
12/02/2018

me my sister and niece returned one again on Saturday and had a fabulous time, we booked in with a cream tea which was fantastic! they set up a lovely table by the window for us which was just perfect, when they brought out our cream teas they added a plate of fresh cream eclairs decorated with fruits which we thought was a lovely gesture. as normal the hotel is just great and the staff to, we have been coming back here now for a while we do think this is the best hotel in Eastbourne and cannot wait to return, so thank you all once again for another perfect stay.

"Always a great hotel to return to"

5
12/02/2018

We were given a choice of hotels to stay (a birthday gift)We chose York House because we have visited on several occasions and have always found it to be excellent in every area.from very helpful staff & food to a fantastic sea-view accommodation.As I have said on previous reports,we would only ever stay at York House when visiting Eastbourne. Highly recommended especially sea view

"A great all rounder"

4
04/02/2018

As a family we go away for each others birthday and have previously stayed at a top class hotel so thought now that we have a 4 legged addition to the family would have to drop our expectations dramatically to one that accepts dogs. I can honestly say we were very pleasantly surprised - the room (superior family) was large and clean, beds comfy, room facilities very good. Lovely touches for the dog with dog bed,bowl and treats. We hope to return soon

"Family weekend"

5
28/01/2018

We are a family group of adults, seniors and children and this hotel was perfect for all of us. All the staff are very friendly and helpful. The rooms are very clean and breakfast excellent. The children enjoyed the pool, which is very warm. We can recommend this hotel on the seafront at Eastbourne.

WilliamTamborrino, other at Best Western York House Hotel, responded to this review
Dear Trevstep, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you and your family enjoyed your weekend break here with us and found everything to your liking, from the rooms to our food offering. It's great to read that the children enjoyed their time in our indoor heated swimming pool, we always keep it at around thirty degrees so no matter the weather outside it's always nice and warm. Thank you also for the kind words to the Team that you always found friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you and the rest of your family in the near future. Kind regards, William

"Terrific - High value for money"

5
21/01/2018

Staff welcoming and service minded Room spacious for family of 5 In room teas, coffees, apple juice, fruits and chocolates - all for 5 and of high quality Loved the pool which was one of reasons to choose this hotel Sure hotel is of older date but seem well maintained. Breakfast good standard but good feature more nutritious options Would definitely return

WilliamTamborrino, other at Best Western York House Hotel, responded to this review
Dear H B, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. I'm delighted to read that you enjoyed you stay with us in one of our new superior family rooms, these have been all recently refurbished and purposely made so they can accommodate a family up to five people with still some room to move around. All our superior rooms come with some few extra bits, like locally sourced fruits and apple juice and I'm glad you and your family enjoyed them. It's also great that you enjoyed our heated indoor swimming pool, which we always keep at around 30 degrees, I think is the perfect size for a nice relaxing swim no matter the weather outside. Thank you also for the kind comments to the Team, I always pass comments over and they all appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Holiday"

5
20/01/2018

It was great relaxing just we needed nice staff nice hotel Eastbourne is a lovely place to visit and the hotel the food was lovely too bed so comfortable the best holiday ever seeing the tulips fields it was amazing

WilliamTamborrino, other at Best Western York House Hotel, responded to this review
Dear Sam L, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had an enjoyable and relaxing stay here with us. Thank you for your kind comments to the Team and regarding the food, we try to source as many products as possible locally so it's always nice getting great feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Return visit to 'York House Hotel'."

5
13/01/2018

Having enjoyed a previous stay in December 2016, we returned this week for a two night stay, We were greeted at Reception and the female member of staff ensured that we were made aware of all the facilities available to us including their swimming pool. We were fortunate enough to be allocated the room that we had occupied on our previous visit. The bedroom and en-suite bathroom were spotlessly clean. Fresh fruit and bottled soft drinks had been provided. Our room afforded excellent sea views. A range of times are provided for both the evening meal and breakfast. As we had previously experienced, both our waiter and catering Manager were polite and helpful. The breakfast caters for all tastes with a wide variety of cereal, cakes, croissants, ham and cheese. This is complimented by a cooked breakfast of which guests can make their own selection. Whilst the hotel is relatively quiet at this time of year, this did not distract from the welcome and attention that we received from the friendly staff at this establishment.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Mari0nstephen, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that on your previous visit we made such an impression that you decided to come and see us again for a two night stay and that this time too you had an enjoyable stay. I'm glad you had a great welcome from our Reception team and that you enjoyed all aspects of your stay, from the room to our breakfast and dinner offering, we do try to source as many products as possible locally so to guarantee not only a good variety of items but also of very good quality, specially for breakfast as we know is one of the most important meal of your day we do offer a good range of continental breakfast items complimented by a good selection of cooked items. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good value hotel"

5
11/01/2018

We had a lovely sea view room with an extremely comfortable bed. The kitchenette wasn't needed but presumably some people like it. Quiet at night and we slept really well. We stayed as we attended a Christmas Party night. Great night, the food was lovely and the staff are all very friendly. Would have like the DJ to have played more Christmas tunes, only 2 at the very end, but that is our only complaint. Went in the swimming pool after checking in at 3pm and we were the only ones in there. Had a lovely swim and sang along to all the Christmas songs that were coming through on the speakers. Really got us in the mood for the evening. The hotel is very clean, the food is good and it doesn't cost much to stay. If we had to be really picky, the top floor of the hotel is not so warm and they hadn't put the heaters on in our room. Once we turned them on though, it soon warmed up and was fine. It's a Best Western and they are always of a good standard.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Helen P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your overnight stay while attending one of our Christmas Parties, and I'm glad the Christmas party went well, thank you for your feedback about the DJ, we will pass these comments over in preparation for this years ones. I'm glad you also had time to enjoy our heated swimming pool, we always keep at at around 30 degrees so no matter the weather outside it is always a relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Christmas Break Away"

5
07/01/2018

Lovely sea view from our bedroom window. We had a little kitchenette which was very useful. The room was very comfortable. We had excellent selection of food at breakfasts and evening meals which was beautifully cooked. The staff were extremely welcoming and always friendly.A perfect time away. This is the fourth time we have visited the hotel at Christmas and will be looking forward to coming back again next year.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Malcolm B, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay in one of our Studio rooms, these all come with a fully functional kitchenette and all have a seaview which is a great feature. It's great to read that you also enjoyed our food offering both at dinner and breakfast, we try to source as many product as possible locally which greatly improves the quality of the food served. Thank you also for the kind words to the Team which you always found welcoming and friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Expected dissapoitment"

2
06/01/2018

I promised myself I will never use the chain again But invited to friends birthday couldnt say no. Hotel very basic, but is 3 stars expected. Not expected is dirty shower, badly mad up bed, may e somebody just walked out from there. Bar service basic rude ans unprofesional. The duty manager on duty on the first weekend of january would never have a chance working for me. I guess is Eastbourne so is good enough. Recommend only if you have low expectations.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Csiki S, Thank you for your recent feedback on your stay with us here at the Best Western York House Hotel Eastbourne. It is disappointing to read we did not meet expectations. I would like to reassure viewer's that the hotel pride's itself on providing great service throughout. It is certainly not the feedback the team and I are used to receiving and it will be discussed with my management team to ensure it remains an isolated incident. If you could kindly contact me on [email protected] to discuss any further feedback you may have which will help me with my internal investigation it would be sincerely appreciated. The team and I do hope we have another opportunity in the near future to show the great service we offer on a day to day basis. Kind regards, Stuart Anderson

"Delightful time"

5
06/01/2018

This was our fourth short winter break (two nights) at the York House Hotel, which must tell you something about our experience! We had a truly delightful time there. Once more, the staff were all very friendly and helpful, particularly when I requested a brighter bedside light, for reading : brighter bulbs weren't available for those lights, so I was provided with a separate, small anglepoise lamp which did the job perfectly - all this within five minutes of my request! Our upgraded, sea view room was superb : warm, spacious, tastefully decorated, comfortable bed and useful settee, though still no coffee table! (See my review of Jan.'15) If you're being picky, the 'balcony' paint is flaking, as is the paint round the outside of the window, but for us it didn't detract from all the other benefits of that lovely room. The shower room was small but functional, with a very good shower. The food was delicious, and we were really glad that we'd decided to remain at the hotel for the evening meals. It seemed that everything was freshly cooked. As for our breakfasts, well, on the first morning we ordered smoked salmon with scrambled eggs, and what an amazing choice that was, with nicely scrambled eggs and the largest amount of delicious, thickly sliced smoked salmon we've ever been served! The second morning we both chose Scotch pancakes, and although we had to wait for those to be cooked, it was worth the wait - once more, we didn't need lunch that day! Our waiter, Harmgon, was a particular delight to have around : he was attentive but not intrusive, and as the hotel wasn't very full, being that our stay was immediately after the New Year, he had time to chat to us, which was a little bonus as he was very interesting. Being keen swimmers, the pool is the crowning glory of this hotel, for us. We only stayed for two nights, but managed four swims! As the pool is open from very early in the morning, we were able to get a swim in each day before breakfast, which was a lovely way to start the day. The pool was incredibly warm, so our first afternoon we stayed in there for almost an hour. Bliss. We sampled a few of Eastbourne's delights, such as the Towner Gallery, the seafront promenade, the pier and the shopping centre, but even without these, we'd still be happy to return to the York House Hotel. We'll be back!

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jen R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you enjoyed yet another stay with us, this is what we aim for, happy returning customers. It's great to read that you not only enjoyed your stay in one of our seaview rooms but experience great service and food in our restaurant, where we do try to provide fresh and locally sourced food, thank you for your kind words to Harmjam, I will pass these over. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"New Years short break"

5
04/01/2018

I stayed at the York House hotel over the New year for 3 nights, booking 2 rooms for my family. it was our first New Year break away from home for many years. I cannot fault the hotel, yes in places the corridors may need a lick of paint and some of the carpets need attention, however it is obvious that these matters are being undertaken. I found all the staff from the front desk, the manager, restaurant staff and the bar manager especially courteous, friendly and always willing to help as and when needed. We will return later this year. Thank you for making 2018 a pleasant start.

"3 days away"

4
02/01/2018

Had 3 days away over the new year. We had a lovely room over looking the sea which I would say had recently been decorated. The food at the hotel was very nice and very pleasant staff. I do think the hotel is tired looking could do with a coat of paint. We felt that there was no atmosphere in the bar and it could do with refurbishing. Over all we enjoyed our stay.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear DonnaAshfordKent, Thank you for taking the time and reviewing your recent experience with us here at the Best Western York House Hotel. I'm glad you enjoyed your three night stay away over the new year in one of our seaview rooms, these have all been recently refurbished to high standard and I'm glad the room was to your taste. Thank you for the kind words to the Team which I will pass on and I'm sure will be appreciated. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Comfortable new years stay"

4
01/01/2018

Lovely big comfortable room with sea view and added bonus of a well equipped kitchenette with fridge and microwave. Breakfast was plentiful tasty with a good selection. Swimming pool perfect for a rainy afternoon with a 7 year old. Staff were attentive very friendly nothing was too much trouble. The hotel is ready for some upgrades but the bed was comfortable and everywhere was very clean. Couldn't have asked for more for what we paid

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Julesg15, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you enjoyed your stay in one of our Studio rooms, they all come with seaview and a fully equipped kitchenette, these type of rooms are great for longer stays or even if you just want a room with your own fridge and microwave. It's great to read that you enjoyed our breakfast offering and that your 7 year old enjoyed our heated swimming pool, we are one of the few hotel in Eastbourne with one and it is a great asset expecially when the weather is not the best outside. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"50 years later ..."

5
29/12/2017

We came back to where we spent our first night of marriage after 50 years. It was wonderful. The hotel made every effort to help us -- especially as my wife was unexpectedly in a wheel chair. The room allocated to us was very accessible by wheel chair. The room itself was well fitted out and very comfortable. It would have been nice to have a bath tub and not just a shower. The breakfast was all that we expected -- and more. Parking outside on the road was not a problem. We had a great sea view from our room and could watch the sun rising out of the sea.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Johnhollman, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that your second visit to us was another wonderful one. I'm glad that the Reception Team managed to allocate you a comfortable room for you and your wife and that you enjoyed your stay with us in one of our seaview rooms. It's also great to read that you found our breakfast offering to your liking, we do offer full English and continental breakfast and we try to source as many local product as possible to guarantee to our guest the best possible offering. The team and I all look forward on your next stay with us and hopefully this time there will be less of a gap between your stays. Kind regards, William

"Christmas break"

5
28/12/2017

First time in a hotel for Christmas but what a lovely surprise. Everything was perfect. The food was extremely good and served by lovely helpful hard working staff. The hotel was beautifully decorated and the management were most courteous. Excellent break and will definitely visit the hotel again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear JuedomNewforest_UK, Thank you for taking the time and reviewing your recent stay here at the Best Western York House. It's great to read reviews such as these and I'm delighted your first Christmas in an Hotel was with us and that it was a great one. Thank you for the kind words to the Team which I will pass over. We do hope to have the pleasure of welcoming you again in the near future. Kind regards, William

"Genuine Doggy Friendly"

5
21/12/2017

We have stayed several times at this hotel but never with our beloved four legged friend as it has not allowed pets in the past. As with the majority of hotels there is a nightly charge for a dog (£10 in this case) and although they often boast as "friendly", a number are actually just "tolerant". I am sure that dog owners know what I mean. I am therefore so pleased to come across a hotel that actually does genuinely cater for dogs and their owners. On entering our room we found a bowl, treats and a bed for him. Small gestures but appreciated. Due to the terrier nature, we never leave him alone in a room so had quite accepted that we would eat breakfast separately. However, the staff happily set us up a table in the bar area so that we could eat together. That sort of service deserves mention. I would add that our own amenities were also first class and we had a very enjoyable stay. When we visit Eastbourne in the future this will be our hotel choice. Special mention to Sharon on reception. Superb customer service. Thank you for making our stay a very happy one.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Linda E, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had another enjoyable stay with us, that is what we aim for, happy returning customers, and I'm glad that this time you did bring your four legged friend with you which was well looked after. Thank you for the kind words to the team, specially to Sharon our receptionist, I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Fantastic relaxing 3 nights"

5
17/12/2017

I stayed with my wife for 3 nights with the aim of having a chill out relaxing break after a year of unfortunate health issues. I cannot praise the York House Hotel highly enough, the room was classed as standard but was a good size and immaculately clean with a huge comfortable bed. All of the staff were very friendly and they all took time to have a conversation with us each day. The breakfast was a choice of continental and English cooked which was excellent, we had dinner in the restaurant which was really tasty and filling and the service was top notch. On 2 of the nights there were Christmas dinner and discos on and the only slight inconvenience was that the bar was busy while they were having pre-dinner drinks but other than that there was no interference to our stay at all. The only criticism I would have is that at the time of booking there were no sea view rooms available on the hotel website but when we phoned the hotel direct we found that there was one available so if we did not make the call we would have been disappointed. This is now our favourite hotel and can't wait to return.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Bob P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you had a relaxing time with us and enjoyed all our aspect of your stay, from the room to the food during dinner and breakfast. Thank you for the kind words to the Team, I'm glad you where well looked after not only during service but throughout your stay. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely weekend"

4
17/12/2017

We came here this weekend for the xmas party night, had a lovely time as always, as we have been here many times, always good experience, room lovely with sea view nicely decorated good shower could have had softer pillows but will always bring my own! Food very nice and vety enjoyable, this is our second xmas party night here the only thing we would say that the dessert menu could br a bit more exiting other than xmas pudding it was a boring lemon tart, we have been to other hotels at xmss and they have at least 5 items to choose from exiting desserts(especially langhans hotel ) just a thought, also mabe think about getting rid of the blowers at the dinner table because on saturday night three tables were trying to out do one another on who could make the loudist noise, it was unbearable, there were a couple of people actually getting up and going outside until it stopped!! But overall another great weekend many thanks to all your hard working staff and a very happy new year to you all,

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Littleannie3, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel. I'm delighted to read that your stay with us over the weekend was a pleasant one and that you and the rest of your group had yet another great Christmas party here with us. Thank you for your feedback reference the desserts, I will pass these comments to our Head Chef which I'm sure will take into consideration next year when preparing our festive menus. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely pre-Christmas stay"

5
17/12/2017

We had a lovely stay in the second weekend of December, and were lucky weather was beautiful. Booking process was easy, reception was very attentive and quick to respond my queries. As there was some private event, reception was very considerate and kind enough to book us a room away from the dinner room even before we arrived (thank you Katlin), and we didn't hear a noise nor have any complaint about those guests. Upon arrival, we received a call to ask if everything was fine and offered themselves to make our stay more comfortable. Our room was very big and spacious, bed really comfy, heating perfect to keep us warm from the cold outside, and had views to the sea. It was also clean so couldn't ask much more of it. There's a pool which we enjoyed after a walk in Eastbourne's city centre (not far from the hotel) and before dinner. In the morning, after a great sleep, enjoyed breakfast before heading out to explore the Seven Sisters. All in all, a very pleasant stay and could repeat if coming back to Eastbourne. Thank you

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Carlos C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had an enjoyable stay with us in one of our seaview rooms, these are definitely well worth the little supplement that we charge for it. It's great to read that your stay was a comfortable one and the fact that we where hosting a big Christmas party didn't effect your relaxing break. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely overnight stay and party night"

5
17/12/2017

Brilliant weekend good food, good service and a lovely room. Second year of our drama group having its Christmas party here. We decided to stay this and make a weekend of it. Fantastic room the staff were so helpful and professional nothing was to much trouble. They catered for our party of 26 many with special dietary needs. Nothing was to much trouble, the staff interacted were polite and fun. The food was amazing for a Christmas party night and was a good portion size. The bar was well stocked and of decent price. Thank you to all at the York House for another fantastic Christmas.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jane M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you and your colleagues of the Drama Club enjoyed your Christmas Party here with us. Thank you for the kind words to the team which I will surely pass on and the Team and I all look forward on welcoming you again in the near Future. Kind regards, William

"In a bit of a time warp."

3
12/12/2017

OK but pretty standard seaside hotel. Decor a bit dated. Room average with sea view. Decor and fittings old fashioned and bathroom adequate. Shower tap nightmare to turn off. Bed comfortable and room warm. Xmas parties on both nights so a bit noisy but we were warned. Breakfasts below average - poor.

"Should have been better"

2
11/12/2017

Didn't get off to a good start on arrival when the receptionist said quite bluntly that we couldn't have dinner at the time we had booked because of a Christmas party. We had two rooms one of which had a faulty kettle, finally replaced after a maintenance man tried to fix it!, and a faulty TV. Beds were comfy, bathrooms recently refurbished. Nice towels. Basic toiletries and Tea/coffee. The bar area is part sofas, part chairs and tables but not particularly relaxing. Dinner was a big let down after all the good reviews I had read previously. Because of the huge Christmas party the few other diners were put in a temporary room which was too big and full of inlaid tables, no atmosphere. Service was a disaster as we were pretty much forgotten until we had to find staff and then eventually complain to management. After that it improved but the evening was spoilt and I'm afraid the food was no more than freezer to plate produce. No imagination in presentation and really no more than mediocre ‘pub grub'. Breakfast the following morning was much better all round. Better service, better food. Sadly we won't return unless it's the only place available next time we come to Eastbourne to visit relatives.

"terrible experience"

1
10/12/2017

I stayed here in November for my sisters wedding. The hotel knew I was bringing my 6 month old baby so provided a cot however the room they gave me was completely inappropriate. I had asked for sea view however ended up with a view of a wall, in a tiny room I was unable to move around in, no bath to wash my baby and the room was only accessible through stairs. So I had to carry the pram up and down stairs all the time which really hurt my back. All this for the low price of £90 a night!! When I spoke to front desk they just told me they could move me but the rooms are all smaller as no bigger ones available even though I know this was a lie due to the fact you could book a bigger room on the website still. If this wasn't bad enough my sister (not the one getting married) was given a room a lot bigger than mine, with sea view and accessible from lift for exact same price. Had a terrible experience and was really upset for the whole weekend.

"Good value for money"

4
09/12/2017

We stayed two nights in November. Very large family room with king size bed and 2 single beds. Plenty of space and we got ocean view. Even so, room was overlooking the street, it was not noisy at all. Front desk was helpful, friendly and efficient. The maintenance person helped us with the luggage which was highly appreciated. The building has a nice character, partly dated, partly elegant. I would say it was laid back and relaxing. Location was good. Short walk to the main street in the center with shops and restaurants. The only issue was finding parking. The room rate is very affordable and included a nice breakfast buffet. Therefore good value for money.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Renato G, Thank you for reviewing your recent experience with us here at the Best Western York House Hotel in Eastbourne. It's great to read review such as this, room 154 the room you stayed in is our only family room that has one king size bed and two single beds and still plenty of space to move around, it's great for family or group of friends, all our family room also are seaview rooms which is a great "bonus". I'm glad you found the front desk team friendly and efficient and thank you also for the kind words to our Maintenance Peter. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Leisure break"

5
07/12/2017

The hotel is ldeally situated for a leisurely walk into Eastbourne town centre. The room we stayed in had a great view of the sea front. The service given during this stay made it a very relaxing and enjoyable break

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear G1141GWdavidc, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. I'm delighted you had an well deserved leisure break here with us enjoying both the room and the service. The Team and I all look forward on your next stay in the near future. Kind regards, William

"Seaview "

4
07/12/2017

My wife and I stayed at this hotel for two nights, the staff are pleasant, helpful and friendly. Some of the decor in corridors etc is less than perfect but we were very happy with our room and bathroom. The view from the room was excellent overlooking the beach with the pier only a short walk away. We enjoyed a meal in the hotel restaurant on our second night and the breakfasts were good. Parking could be a problem in the summer months but we very easily found a space outside the hotel for the duration of our stay. We would not hesitate in using this hotel again the next time we return to Eastbourne.

"Love this hotel !"

5
04/12/2017

Clean and pleasant hotel with friendly staff, all doing a great job they can be proud of. Great food and lovely rooms :-) I've stayed a few times each year for the last 5 years and will continue to do so. My next is already booked. Very good location with only a short walk to the pier and town centre. Highly recommended. Keith B

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Keith B, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel. I'm delighted to read you had yet another great stay with us, this is what we aim for, happy returning customers. I'm glad you found the room to your liking and that you enjoyed dining with us during your stay, thank you also for the kind words to the Team, I will pass them over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again here at the Best Western York House on your next visit. Kind regards, William

"Bad nights sleep"

1
26/11/2017

This was a real shame. For it's type this is a perfectly acceptable hotel and overall I would not put anyone off visiting. The hotel was clean, well kept and the staff were lovely. HOWEVER! room 90, which myself and my wife stayed was small, but this was to be expected for one of the cheaper rooms. What I found unacceptable was the constant low level hum all night from the plant room immediately next door (I assume for the pool). This noise was impossible to block out and kept us awake all night. Perhaps ear plugs should be supplied! We even considered leaving at 3am. Sadly, reception did not ask us how our stay was and were disinterested in our issues.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear David E, Thank you for taking the time to share your experiences regarding your recent experiences with us at the Best Western York House Hotel Eastbourne. The hotel prides itself on providing excellent service alongside a comfortable environment. Please accept my sincere apologies for the noise disturbances noticed during the night. Please be rest assured that I have investigated the room(s) fully and can assure you this noise has been rectified. Maintenance identified an error and have since resolved. This should prevent future occurrence and ensure this remains an isolated incident. I am pleased that overall you enjoyed the Hotel staff services and the hotel itself which is fantastic to read. The team and I do hope we have another opportunity to serve you again. If you are visiting Eastbourne in the future please feel free to contact me directly on [email protected] and I would like to personally assist in creating your next reservation with us. Thanks again for the valued feedback. Kind regards, Stuart Anderson General Manager

"An enjoyable stay would definitely book again."

5
23/11/2017

Room was super clean and pleasant. Super sea views. Ideally situated for a walk to beachy head. Staff were friendly and clearly wanted our stay to be as good as it could be. The indoor pool was beautifully heated and a pleasure to swim in.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Greystone342, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had a great stay with us and enjoyed our seaview rooms, these are all been recently refurbished and can be guaranteed by upgrading for a small fee of just £ 15,00, all our seaview rooms are bigger than standard rooms and I think they are well worth the supplement. I'm also glad you enjoyed our heated swimming pool we always keep it at around 30 degrees so it's always nice and warm, perfect for a relaxing swim. Thank you also for the kind words to the Team especially to our Housekeepers which work very hard to make sure that your room is spotless, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"excellent hotel"

5
23/11/2017

Just had a very good two nights in Best Western our room was large and comfortable very clean with a view of the sea. All the staff were helpful and couldn't do enough for you. It is in a good location just a short walk to the pier, shops and amenities. We went to Eastbourne Hippodrome theatre , and saw a very good show there. The worst part of our stay in Eastbourne was the weather it rained.

WilliamTamborrino, Duty Manger at Best Western York House Hotel, responded to this review
Dear Pam9933, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a very good two night stay with us and that you enjoyed one of our seaview rooms. Thank you also for the great comments towards the Team, I will pass these over and I'm sure they will appreciate. Eastbourne with three theatres has plenty of choices all year round of plays and it's great to read you enjoyed the one at the Hippodrome. The Team and I all look forward on your next stay with us in the near future and hopefully next time the weather will be a bit better. Kind regards, William

"Loved this place!"

4
20/11/2017

Came for a long weekend in November 2017. Lovely friendly staff. Room was spotless. Breakfast buffet lovely. The 'studio' rooms have an amazing mini kitchenette. The pool water was clear. Location is walking distance to a busy vibrant town centre and Pier. Will be coming back with grandchildren in the summer for a beach holiday. So much to do. Only thing that let's the hotel down is the tatty reception carpet and the tatty and grubby carpet inside tge lift to the right of reception, both could be so easily and cheaply replaced.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Marinapetrina, Thank you for reviewing your recent experience here with us at the Best Western York House Hotel in Eastbourne. I'm glad you had a great long weekend with us, all our Studio rooms have indeed a fully functional kitchenette which I think is a great feature for longer stays, they all have been recently refurbished and they all come with seaview so they are great rooms to choose. It's also great to read that you found our heated swimming pool and the food offering to your liking, thank you also for the nice feedback to the team, I will pass these comments over. The Team and I look forward on welcoming you again this summer with your grandchildren which I'm sure will enjoy Easbourne and our Hotel. Kind regards, William

"Mr Colin perry"

5
19/11/2017

We had a fantastic 2 night stay the room overlooked the sea it was very spacious very clean. The staff was so friendly and happy and nothing was too much trouble. The breakfast was amazing and there was lots to choose from and the food was lovely would highly recommend and we will be back next year.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Colin Perry, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a fantastic two night stay with us in one of our seaview rooms and found our breakfast amazing, we do try to source as many items as possible locally and offering both buffet and a la carte options does give plenty of choices for our guest breakfast. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"First class hotel"

5
19/11/2017

The hotel was very clean, staff were great nothing was too much trouble room brill. There was only one problem, as this was our first visit to Eastbourne we did not realise that parking was such a problem. Apart from that which applies to all hotels our stay was in a word - great. Many thanks. Arthur

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Arthur-Perrett, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you enjoyed your stay with us and the Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect break"

5
16/11/2017

Welcoming and friendly staff. Nothing was to much trouble for them.Lovely large room with sea view really comfy bed. Loved the pear cookies left each day. Swimming pool heated to 27 degrees and open until 9pm. Excellent food in the bar and great choices at breakfast. A perfect short break we will return for a longer break.

"Great "

4
15/11/2017

Really warm welcoming hotel, staff very helpful and friendly, comfortable, clean rooms, right on seafront, bonus to have an indoor pool ( very warm ) to use in winter months, we stayed in 2 rooms, a double and twin, and asked to be close together, and we're right next to each other so no complaints.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Julie C, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel in Easbourne. I'm glad you enjoyed your stay with us and it's great to read that you found the Team always helpful and friendly, we do always try to accommodate guest request when possible and I'm glad we managed on this occasion. It's also great to read that you took advantage of our heated swimming pool which is always kept at around 30 degrees and I think is a great place where you can relax for a bit. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"They couldn't have done more for us"

5
15/11/2017

We were moving house and had a couple of days where we wanted to say goodbye to Eastbourne. So be booked into this sea front hotel. We were so surprised, fantastic sea view, large room, high ceiling, large bay window, large very comfortable bed, warm and welcoming. Flat screen tv, and two pears, two apples, biscuits, all sorts of teas and coffee's and a real coffee, filtered. Two bottles of local apple juice all free of charge. In the morning because we'd had a long day moving out of our house we slept in and didn't get down to breakfast until after 9.30am, we explained to the restaurant manager and he let us have breakfast, nothing was too much trouble for them. The bathroom had a fabulous large shower, white fluffy towels. There was a wedding reception on and we thought “oh no it's going to be noisy”but no we never heard a thing I assume the rooms or floors had been soundproofed. We were there two nights and was very sorry to go but had our new house to move into in France. We will be back in January and will book this hotel again. I would strongly recommend this hotel. The first night we were too tired to go out to eat so we ordered room service, it was delicious.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear AlfaromeoKent, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read reaview such as this, I'm glad you enjoyed your stay in one of our superior rooms, these all come with the extra bits you mentioned and I'm glad you enjoyed them. Thank you for the kind words to the Team, I always pass these comments over and I'm sure they will appreciate, specially Joe our Restaurant Manger who went the "extra mile" for you on this occasion. The Team and I look forward on welcoming you back in January. Kind regards, William

"Excellent Hotel"

5
15/11/2017

We were using a 2 night Red Letter hotel voucher; on arrival we were informed that we had been upgraded to a deluxe suite. The accommodation was luxurious, with a 6 foot four poster bed with lots of cushions, a coffee maker and a luxurious bathroom with a large shower and a Jacuzzi bath. The bedroom, along with the rest of the hotel, was very clean. It was very quiet with noise from any other rooms. The staff were friendly and very helpful. Breakfast was included and was a full buffet, which was very tasty and all the cooked items were hot. This hotel is somewhere I would stay again and would recommend to anyone.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Kate A, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you had a wonderful two night stay with us and enjoyed one of deluxe rooms, these are definitely the best room in the hotel, all with four poster bed, Jacuzzi bath and of course stunning seaviews. Usually these rooms all come with a supplement so the only way to guarantee one is paying for the supplement but it's also true that we do try to upgrade whenever possible as we don't like to have the best rooms sitting empty so I'm glad you appreciated the little treat. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very comfortable stay"

4
12/11/2017

We stayed for four nights in a superior twin room with sea view from 6th November. This was a third visit. The room had a good view of the sea and was warm, spacious and comfortably furnished though a coffee table to go with the sofa would have been convenient and appreciated, especially as we chose to dine in our room on three of the nights. The bathroom was small but had a good sized walk in shower. Two little problems - which could be easily solved by an airing rack and a blind: the towel rail was tiny, taking one tightly folded bath towel only and the other bath towel had to be kept in the bedroom where there was also nowhere to hang it. The wash basin was right next to a window overlooking the promenade and was well lit from ceiling spotlights above. Unfortunately there were only net curtains and we felt very vulnerable at night when we were so well lit up! Members of staff encountered (including when booking on the phone) were very friendly and helpful and are a strength of the hotel. We have some demanding medical conditions but they went out of their way to make us comfortable and nothing was too much trouble. We did not dine in the restaurant as the set menu didn't interest us. As I wasn't well enough to go out for the evening, we ate from the bar menu which also offered lighter/snack options. We enjoyed our meals which were well presented and good value. Thank you to everyone who made our stay comfortable and we look forward to our next visit.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Abby650, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read review such as this, this is what we aim for, happy returning customers and I'm delighted to read that your third stay with us what a nice one. Thank you for the feedback regarding the room, these comments have been passed over to the maintenance and Housekeeping team, we try to make our guests stay as comfortable has possible so if you felt like you needed a coffee table to be put next to your sofa I'm sure we could have arranged something, if it happens next time don't hesitate to ask the Reception. Thank you also for the kind comments to the Team I always pass over the feedback and I'm sure they will appreciate this one. The team and I all look forward on welcoming you for your fourth stay here with us in the near future. Kind regards, William

"Excellent Hotel (Apart from first night)"

4
09/11/2017

We stayed here for 2 nights from 27 October, first night the heating towel rail in bathroom was very noisy and kept us awake, maintenance guy came and unscrewed socket and then left, upon return offered us another room for the night and then managed to switch off towel rail, eventually got to sleep at 1.20am. Thought we might get an apology or some compensation the following morning but nothing. Apart from this it's an excellent hotel and would stay here again.

"Disappointing"

2
08/11/2017

Not one usually to complain but this was so disappointing. Spend two nights here end of October. When booking I had requested a sea view room as it was my partner and I birthday. On arrival we were shown to our room to find it was tiny - the smallest hotel room ever with just a 4 ft bed for two adults. We could see there was also just one towel between the two of us and guessed that as we were Groupon we must be put onto the "larger" single room. That evening we decided to have dinner at the hotel as it was included in our deal - what a mistake. While having the fish cakes to start we noticed they were still frozen in the middle. However, the restaurant staff were so apologetic and very polite. Unfortunately the main course was also inedible. This turned us off having breakfast in the hotel (which we had also paid for). We therefore just opted for the continental option which was a disaster as me partner and I both love our food and then felt hunger just a little while after. After an uncomfortable first night stay in a tiny bed I asked could we move to a room which had a proper double bed. We were informed at reception that as it was a Sunday and that guests had checked out we could be moved however this is usually extra as the duty manager had heard about the episode on the restaurant the night before he moved us. this room was huge however. I was so upset we had been messed around with us previously. I felt we had been treated differently as we had got the hotel as an offer. On our last day we went to use the pool and we're turned away as there was 'swimming lessons'. We paid £154 for a two night stay with dinner - what a rip off for what you get !! The staff are very accommodating however I feel they know that the standards of the hotel are low.

"lovely views and friendly staff + a pool!"

5
07/11/2017

We stayed for 2 nights in October. We had the big poster bed room with the balcony overlooking the sea. The rooms and the bathroom were spotless and big and included the use of bathrobes and slippers. This was great as used the pool on several occasions. The pool is not big, but a decent size and the water is nice and warm. The view from the balcony was lovely and we were blessed with sunny warm weather so we had the windows up and enjoyed the sunshine. The reception staff were friendly and helpful every time we had a question. We will definitively stay again when we are in Eastbourne.

"Airborne 2017"

5
06/11/2017

I would like to thank Stuart and your team on a wonderful stay you have a great team and should be proud of them also the restaurant team who nothing was a proplem to help if you need anything else many thanks for a great stay hope to see you soon Alan and Pauline

"excellent one night stay"

5
04/11/2017

Our stay here was a present and we were delighted with it. The hotel was in a great location and although parking could have been difficult we luckily found a space right outside. The hotel offers overnight parking permits for £1 which is an excellent service. Our room was on the front with a sea view and the largest bed we have ever seen. It was very comfortable and the bathroom was very clean with fluffy towels. Breakfast was mostly buffet style and the only critisism would be that it could have been hotter. The staff were lovely and the pool in the hotel although on the small side was a bonus. We had an excellent stay and would definitly recommend this hotel.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Karen170957, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your overnight stay here with us and felt that this was a great present. All our double seaview rooms are bigger than the standard ones and have at least a King Size Bed so I'm glad it was comfortable and to your liking. Thank you also for the comments reference the Restaurant, we do offer full English breakfast on a buffet which is checked regularly to make sure that the items are always warm, I do apologise if this did not happen, I will pass the comments over to the Reastaurant Team. Kind regards, William

"Lovely stay"

5
02/11/2017

Excellent stay for 3 days, no problems, swimming pool which is always nice, staff always very helpful the only down side is the parking, the hotel give you a parking permit at a cost but to Park that is another story so many hotels not enough space, like all places on the sea front unfortunately the council see car owners who are visiting there city or town as a cash cow, but other than that a fine stay.

"Excellent, we loved our stay"

5
01/11/2017

Stayed from Saturday 28th October until Tuesday 31st October 2017 and thoroughly enjoyed our stay. We had room 324 which was superb with an excellent view of the sea and Pier. Hotel is half a mile from the pier and a mile from the major restaurants. What made this hotel were the staff, a special mention to the manager of restaurant (sorry do not know his name) but he was top notch and was the reason we ate at restaurant instead of walking into town..... then again perhaps another reason could be walking the Seven Sisters and having leg issues. This manager really could not do enough for you and had a very easy manner that made my Missus and I feel very comfortable. Old school service, you just can not beat it. Breakfast and evening meals are more than acceptable.

"Miss"

5
31/10/2017

What a lovely place to stay Hotel room was lovely as were the staff. Cant coment on breakfast as we opted out due to there being lots of other cheaper places. Swimming pool is nice for a quick dip However the changing rooms do let it down. Our room 124 was lovely great view of seafront and the pier plus it wasn't too noisy. We had to have the window open due to the room being so hot We later figured it was the 2 heated towel rails and so closed those doors and the bedroom was then a good temperature I would recommend this hotel to friends and family

"Very relaxing stay, staff lovely "

5
30/10/2017

We had a fabulous stay and really enjoyed ourselves. My friend goes all the time and we chose to join her for a night. The staff were so friendly and could not have been nicer. The kids loved the hotel pool and we had amazing views of the sea from our room. It's not the Ritz but is a lovely old hotel and great value for money. Our family room was very big and had lovely high ceilings. We loved everything about Eastbourne and will definitely return.

"great stay"

5
29/10/2017

Booked this months ago and very pleased with our room and lovely service. Right opposite the sea front and found a parking space right across from the hotel, very lucky as it was busy. Great location.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Fluffyduck51, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you had an enjoyable stay with us, liked our rooms and felt that the service too was nice. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Half term break"

5
26/10/2017

Excellent hotel, staff were very, very helpfull. Room was huge even with a double bed settee and a super king size bed there was still loads of space. Bathroom was large and modern, probably recently re-fitted. Sea views were stunning, even in October. Breakfast was buffet style but very good value, yes you could get breakfast cheaper in greasy spoons around the corner but the service you get in this hotel can't be bought. Our young son LOVED the swimming pool which is free of charge to guests.

"Relaxing weekend "

3
26/10/2017

Me and my partner got a deal with one night with dinner and breakfast for a very reasonable price. One of the best features of this hotel is the great location, right in front of the sea. Unfortunately we didn't get a room with sea view. When entering and walking inside the hotel you can tell is an old construction but for our surprise the rooms were quite modern with a very cosy environment. Staff was very friendly and ready to help. The room service was very quick and the food was delicious. Dinner was served in the restaurant on a set menu basis with a drink included. The breakfast options were big enough to satisfy everyone's pallets. Overall this hotel is great option if you want to spend some relaunched time away from the city and recharge your batteries

"A BREAK WE REALLY NEEDED"

5
24/10/2017

We needed a break to help us get over the loss of our son . Having stayed at this hotel before we booked to go away for 4 nights It was just what we needed . clean room. polite staff ,nothing was too much trouble for them from start to finish We had some relaxing swims, nice walks, comfortable bed & a hearty breakfast We even visited the picture house had some lovely meals in the local pub ( THAT WAS DOG FRIENDLY ) We will be returning again that's for sure The bonus was the sea view from our window ,,Thank you everyone that works there you are a good team

"Could not have had a better stay."

5
23/10/2017

We arrived for an anniversary weekend and rare treat in Eastbourne and found ourselves without a room due to a different hotel being so poor. I walked into the York hotel and explained my predicament to the front of house staff. From that very second our weekend away was rescued. The staff where amazing and the 4 poster room that was offered was superb. The room was spotless and luxuriously comfortable. The spa bath was wonderful and there was a lovely double shower. The sea view was lovely and we sat at the table by the large open window eating a great meal from room service whilst listening to the sounds of the waves crashing, truly wonderful experience. Breakfast the following morning was lovely, very fresh and tasty with a wide choice. The staff working the breakfast room where all professional and attentive. Best western should be very proud to have the York Hotel as part of its franchise for the quality of its staff and the establishment. Thank you York hotel for the excellence shown in your service and for saving our anniversary, you truly are a fantastic team. Regards Dave Saunderson

"Beautiful hotel, massive rooms"

5
19/10/2017

Went to this hotel for my partners bitthday. I contacted the hotel before via email to ask about beest parking as I know they don't have a car park when I booked it, they responsed very qucikly explaining that we could park along the seafront (right outside the hotel) for £1 a day by getting a parking permit when checking in, and if unable to park then the streets behind the hotel were free. However there was amble parking outside the hotel which was brilliant. Parking permits last until 11am the next day. We had a very warm welcome from the staff and went to our room, we booked a standard sea view room and it was beautiful. Massive bay windows looking out over the beach and the room was huge, lovely high ceilings and the biggest bed I've ever seen. In the room we had 2 bottles of local apple juice, 2 apples, 2 pears, suki tea bags, chocolate and pear biscuits and other tea and coffees. The room was rather hot but that was just due to the weather, the window was easy to open and there was a fan provided which was perfect. Bear in mind that the hotel is in front of the seafront road and can be quite busy with cars which was noisy at times, but woth the windows shut it wasn't loud at all. The only down side was that they were doing a lot of work on the beach meaning very large vechicles going along the beach starting at 7am which were very noisy and woke us up as had the windows open, obviously no fault of the hotel at all. We ate both nights in the bar resturant, the food was lovely and very reasonable prices, seemed to be popular with other guests too. Breakfast was great too, very attentive staff and very good selection of food and drinks, better to go early as gets busy from 08:30, but even then the service dpes not faulter. Absolutely brilliant hotel and staff, loved it!

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Paico, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted that you enjoyed your stay with us, it's great to read reviews such has this, from the description you gave of the rooms it seams that we upgraded you free of charge to one of our superior doubles, these rooms are all seaview rooms, slightly bigger than standard seaview rooms and have some little extras like the fresh fruits and the juices, we do try to upgrade whenever possible as we don't like to have the best rooms vacant and I'm glad you enjoyed the room. Thank you also for the kind words to the team, I always pass the comments over and it's great when they are good ones. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"lovely stay"

5
18/10/2017

stayed 4 nights with partner, right next to the sea, close to the pier nice town, got a really good offer on groupon for breakfast included, quiet hotel (it was october) but managed to get the pool to ourseleves which was nice. the staff were very nice and helpful good things: warm pool, average breakfast (wouldnt pay extra for it) clean modern tidy room, tidied each day, room came with towels, toiletries and tea & coffee & kettle not so good: parking is difficult always found myself squeezing into small parallel spaces, pool changing rooms were not nice at all, really grim and horrid,

"Excellent stay"

5
18/10/2017

Although our twin bedded room was on the small side, both it, and the shower room were spotlessly clean and beds comfortable. Not a fan of buffet breakfasts which tend to be lukewarm but excellent selection and served in pleasant dining room. Staff very friendly and helpful.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Harry56, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you enjoyed your stay with us and found your room well cleaned and comfortable, our standard back facing room are smaller than our seaview rooms, you can upgrade to these for an extra £ 15,00 per night, these room are bigger and of course have all great views that are well worth the small supplement. The team and I all look forward on your next stay with us in the near future. Kind regards, William

"Rest and Recuperate!"

5
17/10/2017

We arrived in Eastbourne after three weeks of heavy-duty tourism. My husband had a cold which was descending into his chest. One look at our ocean-view room with true king-sized bed and we knew we needed to just stay here the rest of the trip. We were able to book two more nights, and we're very glad we did this. It was a perfect place for rest and recovery, with an on-site restaurant or options of short gentle walks into town to eat. We had good response from staff to any little issues that came up for us. So glad we had this spot.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jan M, Thank you for reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you enjoyed your stay with us so much that you extended your stay for two more nights and managed to have a well deserved rest, Eastbourne is the perfect place to have a nice relaxing break, not so hectic as some other towns but still big enough that you have plenty of restaurant choices and places to visit, with 3 theatres and a very nice pier ad harbour there is always something going on, also Beachy Head is a very relaxing. The team and I all look forward on your next stay and hope that your husband has now fully recovered. Kind regards, William

"Very Pleasent stay"

4
16/10/2017

Excellent staff. very friendly. good breakfast. comfortable bed. reasonably priced bar with a nice view of the seafront and the pier. 10 minute walk to town centre. would be my first choice of hotel if i stayed in Eastbourne again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Martinandjacquiw, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. Thank you for the great review and thanks for the kind words towards the team, I'm glad you enjoyed your stay with us in all aspects. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"wonderful stay :-)"

5
12/10/2017

My wife and i stayed here for two nights and it was lovely. We didn't have breakfast, it was room only. Upon arrival (we were early) there was no room, but we sat down in the foyer and we only waited 10 mins, if that and they came over to say they had a room for us. Very polite staff, chatty and informative. Got to the room, and i was a very good size, larger than expected and it was a sea view! we were very happy. It was clean, the bathroom was a good size and the bed was large to. We had room service that evening, it was very quick and the staff again very helpful. I am vegan and they could cater for me which was nice. I had a salad with roasted veg, and a vinaigrette. They also said they if we ate in the restaurant they could make me something that wasn't on the menu if i spoke to the chef. We didn't in the end, but i really appreciated the thought. The swimming pool was great, clean and warm. Didn't use the changing rooms as our room was close. Over all a great stay. Thank you to the staff for being super helpful. I would recommend this hotel to others and i would definitely stay again if we visit Eastbourne again.

"Avoid during coach parties"

3
11/10/2017

The hotel itself is ok. Rooms are fine and prices are pretty good. However, so many coach parties go here that it really does feel like the individual traveler is a second class resident. For example, on my first night I wanted to work from my room so I looked at the room service menu and it said the main meals (not snacks and sandwiches) were "available from 7pm". So I dutifully waited until then to order at exactly 7pm. I was told it would take about 90 minutes for my food as there was a large coach party just sitting down to dinner. When I queried this I was told I should have ordered earlier - and when I pointed out the 7pm on the card to the manager they seemed bewildered that it was there. The restaurant a la carte menu was quite over priced for the quality of the food (I eat in the restaurant on the second night). However, the staff were lovely on the desk, the rooms were comfortable if a bit tired looking, and apart from the dining options I didn't have any other complaints.

"5 star."

5
11/10/2017

Stayed here with my wife for 2 nights. The room was immaculate and couldn't fault it at all. If anything you could charge a bit more that what you did!! Amazing swimming pool and staff was very polite.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Kayleigh, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel. I'm delighted you and your wife enjoyed your two night stay with us and that you found the room "immaculate" and very good value for money. It's also great to read that you enjoyed our heated indoor swimming pool, it's always kept at around 30 degrees so it's perfect for a nice swim even when it's not summer any more. Thank you also for the nice words to the Team, we all look forward on welcoming you again in the near future. Kind regards, William

" Comfortable stay on completion of SDW"

4
10/10/2017

Our 'organiser' chose this hotel from the many available in town for the overnight stay after completion of the South Downs Way. It proved to be a pretty good choice as we all ended up with a large sea-view room (although note that comes with some external noise from the sea and traffic due to the absence of double glazing). My room had a large modern shower and a big double bed, although the mattress was rather too soft for my taste. We changed our plans to partake of breakfast before getting a taxi to the railway station, which proved to be very tasty. Overall a very good stay - I would certainly return here if in Eastbourne again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear GrumpsDC, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. Its great to read that you and your party had a well deserved rest after completing the South Downs Way in one of our seaview rooms, these are larger than standard rooms but well worth the little supplement, unfortunately as we are a listed building we can't have any double glazing on the seafront rooms so they can't be as insulated as we would like. I'm glad you also enjoyed your breakfast with us, we try to use as many local products as possible and it's great that customers can taste the difference. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Could be better with just a bit of attention to detail"

3
08/10/2017

Third stay at the hotel, this time with 2 other couples. Overall we were pleased with hotel as it is comfortable, well maintained, great breakfast and bar area is pleasant with competitive prices. Some niggles that could easily be overcome are that the description of facilities for the 2 superior rooms we had booked included 'fresh milk' to have with tea & coffee but we got UHT and the 'luxury' teas were same as standard rooms have. We were also supposed to have a local soft drink per person per day but this was only in the room on the first day. Lastly all 3 rooms were not replenished with tea etc either on arrival or for second day. Yes I know we could have asked for these things but we should not have to do so. With a bit extra effort ensuring the rooms are replenished these annoying things could be overcome. Generally staff are great but one waitress at breakfast was abrupt.

"Refurbished old hotel"

4
02/10/2017

Stayed one night in September as a part of a small French group travelling in south England. Refurbished old hotel with windows not very well isolated. Personally not in favor of soap bottles, prefer small soap tablets, also missed shower gel. Would have preferred more choice of bread at breakfast. I may have missed it, but did not find an international (CNN) or French speaking TV channel. Good firm bed and nice location.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Letn0, Thank you for reviewing your recent stay here at the Best Western York House Hotel. I'm glad you and the rest of your group enjoyed your stop here in Eastbourne while visiting England. From your review it seem that you stayed in one of our superior seaview rooms, we are a listed building so unfortunately we are not allowed to have double glazing not to ruin the charme of the building, these rooms also offer higher quality soap and body wash than our standard rooms, we do have a supply of "normal" soap tablets and shower gel, next time just ask reception and we will happily supply you with some. The Team and I all look forward on your next stay with us in the near future. Kind regards, William

"A night away"

5
01/10/2017

Had a lovely stay at this hotel, everyone is friendly and welcoming. A lady from bar staff went out of her way to make sure my 4 year old had a meal that he could enjoy( off menu) and when he was feeling poorly and we could no longer eat in the bar she arranged it to be taken to her room. 5*service so much more ! I would recommend this hotel. Our dog got lots of attention and was very welcome.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Judypike2000, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm glad you and the rest of your family enjoyed your stay with us, thank you for the kind words to the Team especially to Teresa in the Bar, she is a great asset to our team and always tries her very best make our guest stay as comfortable as possible. We are a pet friendly hotel so its great to read that even your four legged family member was well looked after. The Team and I look forward on your next visit in the near future. Kind regards, William

"An enjoyable short stay with a pleasant surprise."

5
30/09/2017

From the moment we arrived, we experienced a warm, welcoming atmosphere which was continued by all members of the staff until our departure two days later. Our sea view accommodation was a delight with smartly decorated and colour coordinated schemes. After we brewed the essential cup of tea after a long journey, it was so relaxing to simply sit in the comfortable armchair spending a short time 'chilling out' looking at the seascape. The hotel doesn't have its own park but the parking voucher system works well. We had no trouble finding a space within a few metres from the hotel. A good buffet breakfast with a reasonable choice was available but you need to allocate plenty of time for the toaster machine which must be the slowest in the history of toasting. The bed was extremely comfortable and whilst I usually have a few problems waking up earlier than I should, this did not happen here. A very pleasant stay in a centrally located hotel on the sea-front.with very friendly staff. What else could you want?

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Flyerreg, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had a wonderful stay your two nights with us and found the room and our breakfast offering to your liking. Thank you also for the kind words to the Team, I pass over all comments and I'm sure they will appreciate this one. The Team and I all look forward for your next stay with us in the near future. Kind regards, William

"Comfortable hotel with friendly staff"

5
26/09/2017

I have just led a party of sixteen golfers to stay here for the weekend in which we were well looked after with comfortable single occupancy rooms, good food and friendly, efficient and helpful staff. We had preselected our food choices for both nights and this worked well with nicely cooked meals in adequate quantities. Of particular note was the helpful way we were looked after in the bar on both nights for pre dinner drinks and being able to taste wines before ordering for the table. The buffet breakfast was really good with high quality beautifully cooked eggs, bacon and sausages although the ancient toasters needed to be operated some time in advance of selecting the food! The only criticism would be that a fruit salad would have been appreciated as opposed to simply rather tired looking apricots. The only negative of staying in Eastbourne and this would apply to all hotels is that parking space is limited on the front and surrounding side roads. The hotel eases the procedure by providing £1 overnight vouchers each day and making them available in the morning for the evening and we all eventually managed to find spaces. As a golf society organiser, the three courses we played, Royal Eastbourne, Eastbourne Downs and East Sussex National on the way home were all extremely good and the combination with this hotel made the weekend very enjoyable.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Goodltraveller, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read that you and your golf party enjoyed your stay with us during your golf break, I'm delighted that you felt welcome and very well looked after by the Restaurant and Bar team. The Team and I look forward for your next stay with us in the near future. Kind regards, William

"GREAT HOTEL"

5
25/09/2017

Really lovely hotel along the seafront, great views and really friendly helpful staff. Would definately recommend this hotel and will be looking at others in different areas to stay in. Couldnt believe the size of the room with lovely shower, tea facilities (even have pots, pans etc, microwave).

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Karen N, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you found one of our Studio rooms to your liking, all are fitted with fully functioning kitchenettes and are all seaviews which is always a great feature in a seafront hotel. Thank you for the kind words the Team, I will gladly pass these comments over as I always do and I'm sure they will appreciate. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"Don't bother paying extra for a better room"

2
25/09/2017

We stayed one night at the hotel and decided to pay a bit extra for the executive room. The room was no where near executive, yes it was a larger room prehaps, but no view of the sea just the side road. My friend had a normal room and got a sea view and paid a considerate amount less, so I am unsure what Executive means to the hotel. The cleanliness of the room was poor. We asked for the bedding to be changed as there appeared to be an old stain on the sheets. In fairness the Manager did come up himself and changed these over. The room was very warm with no heating on and as we were one the ground floor we could not leave a window open, so we asked for a fan. The fan that arrived was covered in dirt, so we asked for another one. The room itself was covered in dust, the curtains, desk area, radiators. We did complain, and the Manager gave us a free drink. Breakfast at the hotel was of good quality. We did complain again when checking out and was offered a 50% refund which we accepted. Don't pay extra for the "better rooms".

"Mini-honeymoon"

4
24/09/2017

Great location and we upgraded to a four poster which meant a lovely view overlooking the sea. Our stay was a honeymoon and it would have been nice if the hotel had made an effort and done something small for us as I dropped enough hints ! Bar atmosphereless and the usual boiling hot restaurant! Staff OK but not over fussed. Overall, you get what you play for but it was a lovely room, perfect view and good location.

"Nice Hotel, bargain parking!"

4
23/09/2017

Stayed here for a weekend while visiting Eastbourne. The staff were very friendly, apart from one very surly gentleman in the breakfast room on Sunday morning. Rooms were quiet and well appointed. Park on the seafront for the bargain price of £1!

"Great stay"

5
18/09/2017

Just spent the night at this hotel . On arrival we were pleasantly surprised to be given a room upgrade which gave us a wonderful sea view and very comfortable room . Staff were extremely helpful and friendly at all times . Maybe would of liked a little more choice on the menu but overall loved our stay . The swimming pool was lovely and warm and we had it to ourselves !! We look forward to staying again

"Great night"

5
17/09/2017

Had a really great stay at the York House Hotel hosted a party and stayed the night, staff friendly and obliging, D. J.excellent, room and bed very comfortable, plenty of choice for breakfast. Would highly recommend.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Carols1955, Thank you for reviewing your recent experience here at the Best Western York House Hotel. I'm glad you enjoyed your party with us and found the room and the breakfast to your liking, thank you also for the kind words to the Team and the DJ. The team and I do hope to see you again in the near future. Kind regards, William

"Disappointed "

3
16/09/2017

Stayed at York parking was an absolute nightmare room tiny and very average a wedding was going on with very rowdy crowd felt sorry for staff who were all polite and helpful. Decor was plain and had no atmosphere and the bar was full of dirty glasses. Marathon walk through tiny corridors to room

"Oh I do like to be beside the Sea!"

4
13/09/2017

My Husband and I spent a week at the York in September whilst on a coach tour. The hotel is situated right on the seafront that has amazing views and has a spacious veranda which is a very pleasant place to sit no matter the weather. The reception area has a few comfy sofas and chairs that guests can chill, relax and enjoy the view . The dining room was impressive and i have to say the waiting staff were excellent!! Nothing was a bother to them, they were very attentive, did their best to please the guests and the banter was good too, which all makes for an enjoyable stay. The breakfasts in the York were amazing, well presented, well cooked and well left out. There was such a great variety and something to suit everyone's palate. Every night we had a three course meal which my husband and I really enjoyed. The room that we had was at the back of the hotel on the third floor. Tho it was warm and comfortable, it was a tad on the small side and looked nothing like the pictures on the website. I would liken it unto a typical room at the local b&b . In fact quite a few on our trip complained about the small rooms so just be aware. I think that you can pay extra for a bigger fancier room with a sea view which no one on our trip seem to have either. There was a small pool which did the job although I would point out that there was only one shower and that was in the same room as the pool so no privacy when showering in front of other guests and only two changing rooms with no lockers. The hotel over all would need a whole sprucing up as it has gotten a bit shabby (thread bare carpets, plaster coming off the wall in the changing rooms, grubby wallpaper). All in all however, we had a brilliant stay and would come back again but pay the extra and have a nice sea view room. I would recommend this hotel to others. Also I would add that we found this to be a very quiet hotel with no loud music or drunkenness in fact most of the guests were older folks.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jellybean498, Thank you for taking the time and reviewing your stay with us here at the Best Western York House Hotel. I'm delighted to read that you had a nice stay with us here in Eastbourne, I'm glad you enjoyed our common areas and found the dinner and breakfast offering of high standards, our seaview rooms are bigger than standard rooms, and yes you can upgrade to one for a small surcharge which is very good value for money. Thank you also for the kind comments to the Team, I've passed these over and they appreciate. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"Well located but disappointing "

3
11/09/2017

We went to this hotel for a weekend stay. The immediate big drawback was no parking. After driving around for 30 minutes we were lucky to find a multi-storey car park trailing 24 hour parking. The reception staff were competent and friendly and encouraged us to stay for dinner. The restaurant was near closing time 9.00 pm on Friday night! The staff were friendly and helpful but only the set menu was available. The food was bland and dry and overpriced. The room was recently refurbished and clean and neat but tiny! The shower was unusable as it was either freezing or scalding. The pool is nice but the changing facilities a bit lacking. The bar is 24 hour and the staff friendly. The hotel is right on the beach and it's lovely to sit on the veranda and enjoy a drink. It's very central. In spite of its many positive attributes I found myself a little disappointed with the overall experience. Would be good for the hotel to secure parking or give advice on where parking is available. The current advice of in side streets is simply unrealistic.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Lynn W, Thank you for taking the time to post a review on the Best Western York House Hotel Eastbourne. I was delighted to read the great comments relating to my team so thank you for mentioning how competent and friendly they were. I have passed on your comments relating to the menu availability to our restaurant manager as we usually have all menu's available. I note your comments relating to parking; as a hotel we understand what guests may encounter visiting Eastbourne as a whole. Many hotels are in a similar situation with limited parking available. This is something that the local council need to address and is out of the hotel hands. We do offer £1 parking permits which will last until 11AM the next day, alternatively parking down side streets is free of charge (road laws apply). We do make the above clear on our direct website and our affiliates such as booking.com which I understand the reservation was booked through. Should we have the opportunity of welcoming you back and there any issue's during your stay please contact reception and we would be happy to assist. Thanks again for your candid feedback and I truly hope of a another opportunity to impress. Kind regards, Stuart Anderson General Manager

"Coach trip."

3
10/09/2017

Good location.Old style hotel which can be problematic.We had a suitably sized room and bathroom. Set menu very average but breakfast good..As others have mentioned pool changing rooms delapidated and can't be fobbed off to maintenance staff?

"Romance"

5
10/09/2017

What a lovely hotel ... my husband and I came just for an overnight Saturday stay with dinner bed and breakfast deal ... what a lovely surprise to find such a friendly place on a seafront location ! Every member of staff has been perfectly charming and helpful! Sitting on the hotel veranda with drinks overlooking the sea is a perfect tonic to relax and de-stress ! Excellent value for money ! Bar staff lovely reception staff lovely restaurant staff lovely ! Joe who works in the restaurant is such a lovely gentleman so friendly and helpful with nothing too much trouble ... he along with the rest of the staff have made our experience such a pleasure and we will return. Attentive service with a smile is so very important to us and we thank you all very much it's been a pleasure. The room we had was compact and bijou but perfectly maintained comfortable and practical! Well done all the staff what a great team

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Rainebeau, Thank you for taking the time and reviewing your overnight stay here at the Best Western York House Hotel. I'm glad you enjoyed your weekend stay with us and found it very good value for money. Thank you also for the kind words to the team, I've passed these over and they appreciate. The team and I all look forward on welcoming you back in the near future. Kind regards, William

"Nice helpful hotel"

4
07/09/2017

This is a lovely hotel with very helpful staff who went out of their way to accomodate me when I got my dates wrong making my booking. Unfortunately no-one told the night staff about the last minute change so on arrival back at the hotel at 1am the night staff had no idea which room I was in and it took some time to locate this information and give me a key. Unfortunate as I would have given a much higher rating were it not for this mix-up which spoilt my stay.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear MatthewwP4300VG, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you had an enjoyable overnight stay with us, sorry to read that the little reservation hick up was not passed over to the night team hopefully it didn't spoil your stay too much. The Team and I all look forward for your next stay with us in the near future. Kind regards, William

"VERY NICE ROOM WITH SEA VIEW AND LOVELY STAFF"

5
07/09/2017

Great location and good amenities. Practically opposite the pier and near the local pubs, restaurants and shops. The breakfast was good but personally it would have been nicer if the English breakfast was more well done as the eggs, bacon & sausages were only just cooked. The option of fresh bread/rolls would have been much better instead of just toasting bread.

"Consistently Wonderful"

5
06/09/2017

I regularly stay at this hotel as a business customer. Over the past few months I have never found a reason to be dissatisfied with the hotel, or the staff. The pool facility is lovely and quiet, the view from the front of the hotel is beautiful, and the staff are faultless. I have left my phone in the hotel before and the staff were so helpful in returning it to me. They are a credit to Best Western. The restaurant and bar on site are fantastic; never had a dull meal. I would assume that this is a four star hotel. The layout of each room is slightly different but all beautifully decorated. Large TVs in each room with a good selection of channels. I have stayed in other hotels in the area however this one by far outshines the others.

"Room for improvement, great location though"

3
05/09/2017

My boyfriend and I stayed here over August bank holiday weekend, as we had a wedding at The Sussex Barn which is 20mins away in a cab. Easy check in, as it was midday we weren't able to check into room but staff took our bags and when we arrived late that evening the bags were already in our room which was nice to come back to. Staff at the hotel were very friendly and helpful throughout our stay. The hotel itself is very dated, I've never stayed at a Best Western so didn't know what to expect/ don't know if they're usually this old fashioned. Location was perfect, right on the beachfront, couldn't have asked for a better location. The room itself was ok, but had a weird odour to it when we first arrived (our friends also staying at the hotel said the same about their room too), we kept our windows open for the whole stay which seemed to help. The bathroom was pretty modern (compared to the rest of the hotel) and nice but the temperature of the shower was very hard to control, and was scalding for most of our stay. The bed and pillows weren't great, but we slept fine for our 2 night stay. After our first night's stay, we expected to come back to the room to clean towels and a tidy room (we are a tidy couple and always tidy our stuff away and make the bed) but we found room didn't look any different and when we went to take our evening showers found that the cleaner had obviously just folded up our original towels which were still wet and put them back in bathroom which meant they were still wet and now smelt of damp. I understand a lot of hotels don't like to wash towels everyday to save water but they could've been left to hang to dry. The breakfast was a simple buffet of the usual English breakfast bits eg bacon, eggs, sausage and we found out on our second morning that we could choose from menu also, which we weren't told on our first morning. The poached eggs and smoked salmon from the menu were perfect. The breakfast area is dated and the tea pots could do with a clean, but staff working there were pleasant especially one guy who I should've taken name of. I believe we got a discount as we were with a wedding party, we paid £90, I don't know what the rooms usually cost but I feel even £90 was too much for this, feel like the hotel needs a good clean and a lick of paint/ new carpets etc.

"Bank Holiday Poison Mist"

4
04/09/2017

Spent the Bank Holiday Sunday and Monday there. The room had a really nice sea view (Had to pay £15 for that but worth it). The evening meal was good, roast turkey with a delicious home made stuffing felt a bit like Christmas. The help yourself breakfast was nice I liked being able to choose my own bacon as I like the crispier bacon. Staff were all friendly and welcoming especially Amy on reception great sense of humour. The only bad thing was the poison mist that came in from the sea and choked us and gave us streaming and sore eyes. Can not wait for the answer as to what it was and where it came from. Can not blame the hotel for this as it covered several miles of the coast. It has to be said that the public areas of the building are looking a bit tired and need a refresh which is why I have only scored 4 out of 5 as an overall score for out stay.

"Overnight stay"

5
30/08/2017

Had a great time room lovely beautifully clean show lovely & hot food in restaurant superb staff friendly & very caring yet efficient. Will certainly go back Eastbourne is also a great place to go . It has the marina which is great for lunch plenty of places to eat not far fro m the hotel. THANKS BERYL

"Anniversary get away."

3
29/08/2017

The room was small for a superior studio suite but comfortable. Being on the 3rd floor and with this very hot weather , the room was very warm during the night. The hotel improvements were considerable and the staff very friendly and helpful. We found the dinner in the restaurant was not as good as previous visits and the choice somewhat limited.

"AIR SHOW"

5
29/08/2017

We had a great day, plenty of seats in and out to watch the air show. We had a nice bottle of wine listing to the jazz band, which was very nice.The food was good and well organised and the staff helpful and friendly. Would recommend.

"Rented this hotel 3star to be generous"

3
27/08/2017

The plus with this hotel was the staff.Everything else was glum,needs a face lift,we book a superior room,failed to see why it was called this,carpets had the odd stain,cheap picture,(singular) on wall,everything in the room had been done on the cheap.The bathroom was ok,and so was the kitchen even though it was down some stairs but probably useful if needed.Reception area needed an injection of color,it was all rather depressing,and very dated,We would of used the resterant but that look depressing and dated too,so chose to eat out,which brings me back to how fantastic the staff were,good check in and informative,and a good check out with staff too,so hats off to the reception staff,heaven know how you keep smiling in such a dull environment.

"Exceptional friendly hotel"

5
27/08/2017

This was the first time I've visited this hotel and will be visiting again. I found the hotel very clean and the service was excellent What a great position right on the seafront with excellent views of the beach and pier. The refreshment we were served was well presented and the quality was superb Well done the staff at York House.

"Exceptional Customer Service!"

4
24/08/2017

While there were a few things about our hotel room that we didn't love, they seem miniscule in the big picture. What is worth sharing is the exceptional customer service. From the moment we arrived, the staff treated us like we were the only people there! Reception even called us shortly after check-in to make sure everything was as expected! While we try to be respectful guests when we travel, we completely mixed up times as to when breakfast was served, and when we arrived - late - they served us anyway. The staff also held our luggage after checkout to allow us ease to explore the coast. The team was so wonderful to work with! Also worth noting, the Best Western York House is conveniently located to all of the attractions in Eastbourne. Or sit on the front porch and take in the gorgeous views, and relax knowing you are in good hands!

"Air Show day"

5
22/08/2017

What great value for money. Buffet lunch and afternoon tea. Staff friendly, food great and huge portions available. If a criticism at all, it would have been nice to have a bar tab for drinks for the day, rather than paying as we went as we hadn't taken cash and we didn't want our parents to pay for anything. We didn't find parking a problem as plenty of free all day on street around the hotel.

"Very nice"

4
21/08/2017

Great hotel in a perfect position for the seafront. The lack of parking is a pain but the staff are all very friendly and the indoor pool is an added bonus. This is our third visit and We always request a family room with a sea view which are nice and spacious. My only gripe is there is no fresh fruit at breakfast - something I've always found standard at hotels. Also, if you want a good night's sleep, request the top floor as we didn't this year and ended up with very noisy children above us who kept us awake half the night.

"A very pleasant stay"

5
20/08/2017

I stayed the night with my two children during Airborne. I booked a couple of months ago and it was the only family room I could find. The staff were friendly and helpful and the room with a sea view was fabulous . The hotel is at the quieter end of the promenade but you still get a great view of the planes, and is, in fact much more pleasant as there is far less noise and fewer crowds. Regardless of the show, it is easily accessible to the pier and town where there are a selection of bars and restaurants . The bar was well manned and the breakfast was very appetizing with all the usual you'd expect which was of a good standard. My only complaint is that the white wine selection was limited and not a good standard. It is a great mid range hotel with staff that aim to please from the moment you arrive.

"Food was lovely, plus a view for the airshow"

5
19/08/2017

My husband and I were at the hotel.to watch the Air Show and have lunch and afternoon tea. We could but drinks from the bar which was well staffed considering it was so busy. Lunch buffet was lovely with a lot of choice and afternoon tea was also great. The event was very well organised and a great price. We didn't stay in a room but the signage and cleanliness was great, staff helpful and very polite.

"Second stay even better"

5
16/08/2017

This is our 2nd time here. We thought it was pretty good last time. This time we thought it was excellent. It was just a one night stay on a family visit nearby and booked a basic twin room without sea view. We were delighted by the room which was spacious, very clean and well equipped. The en-suite shower room had obviously been recently refurbished. The customer service was excellent, especially the check in. Breakfast was good, made even better by the efficiency od the waiting staff. All in all this is a very well run comfortable hotel.

"Extreamly impressive. If the pool was updated and cleaner I would give a five!"

4
16/08/2017

Would definitely stay again! I would consider other best western hotels elsewhere due to this being my first stay in a Best Western. Nice spacious, bright room with sea views and great wide opening windows! Could use a room fridge and safe. Excellent location a short walk from the pier and town centre and so close to the sea. Friendly reception staff who were flexable with check out time and helpful waiters. Slightly noisey room due to the road but that can be expected. Extreamly good breakfast (one of the best in Britian I've expericed) with not only a buffet but also the opportunity to order food from an included menu such as smoked salmon, kipper and haddock. We booked our breakfast the day before for a cheaper price which I would definitely recommend doing. And also definitely use the menu. Swimming pool wasn't very impressive: changing rooms were extreamly disappointing and felt dirty ( I walked up to my room in my towl to get changed instead). Also the shower was not really worth bothering with and the pool itself felt dirty. The tiles around the pool were however quite nice and colourful. WiFi is a little confusing and involves signing in. Around the back of the hotel is undeveloped and ruff with over growing weeds so a room at the back may not be as nice. Also one final point; there is another Best Western hotel in Eastborne so don't make the same mistake that we made you going to that one and worrying because thay didn't have your to one of their rooms.

"Beautiful two night stay!"

4
15/08/2017

A large, comfy clean room with very large double bed and hot drinks facility. Ensuite with shower with soap and shampoo. Room is serviced and cleaned daily. Hot buffet breakfast with lots of choice. Friendly reception staff and restaurant staff. Small swimming pool.

"Disappointing!!!"

1
03/08/2017

The breakfast was amazing :) We had booked a room for our 20th wedding Anniversary and put a special note on requests saying that and to make sure room was nice! We were greeted by a unfriendly lady who explained where our room was. When entering room I was disappointed as it didn't look clean! As walking into toilet I saw a hair behind the sink and a few in sink! Bleach stain in bottom of bath! Limescale around taps!! And to top it off rubbish from previous guest! We complained straight away asking to be moved and was offered a upgrade for £10!! With no apology!! Bearing in mind it was meant to be a nice occasion!! The room we were moved to was a lot better :) but I think by this point we were already disappointed. At 7.55 am drilling and banging started outside ! They were ripping decking up! I know they are under refurbishment but at 7.55!!! When checking out a nice gentlemen on reception said we owed £10 for upgrade and we explained and he spoke to manager and the £10 was waived!! But still would of expected the manager to come and speak to us.

"Excellent value for money"

5
02/08/2017

Excellent staff make this hotel! whilst the seaviews are wonderfully, the rooms spacious we had the jacuzzi bath, lacks non of today's modern conveniences, with full quick WiFi. It is the relaxed obliging staff that make all the difference to Ur stay

"Brilliant."

5
01/08/2017

How nice to be in a hotel where the staff are happy and friendly as well as being professional. It was a delight to use the warm indoor pool with an endless supply of fresh dry towels. The food was superb - we had some truly melt-in-the-mouth local gammon. Breakfast! Well, there was so much choice in an unhurried atmosphere. Location: a few minutes walk from the Pier and less to the beach. There was even a bus stop right outside the hotel. Hope we will be able to visit again (we live in Exeter).

"Great hotel on seafront"

4
29/07/2017

Stayed for two nights,twin room side sea view on third floor, arrived warm welcome from reception, room clean and well thought out. Good range of products in bathroom. Had breakfast and dinner in hotel, breakfast was self service which suited us, no queues,plenty of choice. Dinner also good with great service and friendly staff. 8 minutes flat walk to pier and Town, 20 mins walk from station or £5 a in taxi.We enjoyed our mini break.Thank you.

"Big enough to matter, small enough to care"

5
27/07/2017

A warm and very friendly check in and check out with receptionist Amy. Small but compact room especially nice as a double for single use. Very clean and comfortable. Wonderful breakfast and a first class evening meal. Congratulations to the chef for excellent combination of flavours and outstanding presentation. I hope to return to the best Best Western in Eastbourne soon.

"Would 100% recommend! "

4
18/07/2017

Sure a lovely hotel, amazing views and the staff are so friendly! The staff helped arrange a surprise for my other half with room service, room upgrade, and was able to do all of this without him knowing! Thank you for helping make our trip away inviting. Only downfalls would be 1) The shower was stuck on HOT and this wasn't able to be changed or adjusted & 2) don't book through a 3rd party as we ended up paying nearly double the price!

"Drunks on the beach"

2
18/07/2017

I stayed for one night and had a pretty nice room with a great view of the beach and sea through a lovely wide Victorian bay window. As this hotel, in common with most of the older hotels in Eastbourne, has no air conditioning, I had to leave my lovely window open and was then woken up at around 2:00am by the town drinks having a sing-along on the beach. These people's singing is so awful they wouldn't even get on to The X Factor and they carried on for over 2 hours. If you're in Eastbourne for business or for a reason rest, I suggest you try another hotel.

"Fantastic stay"

5
18/07/2017

It was for our anniversary I only asked for some petals on the the bed they did it in the shape of an heart and got us a box of chocolates and some drink vouchers very nice touch. Hotel was nice and clean and in a good location staff where lovely and helpful.

"fantastic stay"

5
17/07/2017

great food,lovely staff, lovely room, lovely hotel we would recommend the your hotel its location is great for the sea front and central location we took the local train bus thing to the harbor for £2 each way and the harbor is full of bars and restaurant's we also took the harbor tour by boat £5 per person

"Lovely Hotel"

4
17/07/2017

Went, with me and Mum. Lovely room. Great WI-FI which is good has I love Youtube. Food is okay but when i had my dinner my chips were a tiny bit under-cooked. We were also moved from a double to a twin with seaside view. For anyone coming to Eastbourne up to a week I would definitely recommend this place. I didn't take a hop in the pool so I cannot say anything about that though.

"Great Hotel"

5
14/07/2017

Enjoyed another lovely stay at York House Hotel. Our second time here and standards are just as good as the first time we stayed. Friendly and helpful staff, clean and lovely rooms and delicious breakfast - what more do you need. We will definitely be back again. Thank you.

"Horrible restaurant and untrained servers "

2
13/07/2017

The rooms here are gorgeous and spacious, and the views of the English Channel are spectacular. The front desk staff was very nice. However, the problem comes in with the restaurant. We went in for breakfast and asked about a nut allergy. The server just laughed and said, "Don't eat peanut butter!" A nut allergy is a life or death situation, and it's not something to laugh about. We continued to ask him to check with the chef, but he avoided the questions and acted like nothing was wrong. Then, we got a different server, and asked about the menu. It says you can either get the buffet or order fresh items. However, we found out that when you order the fresh items, they just go out to the buffet and grab a preheated, already sitting there meal! How deceptive! Then, when we asked if we could order fresh pancakes, the server said he'd get the chef to do them. Yay. But, when we asked how many pancakes would be made and how big, this man just laughed and said a bunch of random crap. He also said that it was up to the chef and what mood the chef was in--it could be 5 big ones or 1 small one. He took this matter so lightly that we just stood up and walked out. Restaurants should have uniformity so customers are getting equal treatment and service. This was outrageous and I assure you that we will not be back to this hotel because of its restaurant and untrained restaurant staff.

"Overnight break"

4
13/07/2017

A short but enjoyable stay in a great location. The swimming pool was an added bonus and the water temperature was just great for leisure activity! A hiccup in our reservation was easily and pleasantly sorted out by the staff. The hotel was busy but the service and staff were excellent. The food was good and the breakfast was hot with a good choice. No complaints and we would happily book a further stay at the hotel.

"Nice Hotel well placed"

4
13/07/2017

Reception was good. Room at the rear side small with the smallest bathroom I've encountered that worked with exception of the placement of the shower taps that could have been better placed to avoid unnecessary contact and hot shower during the showering procedure. Room was quiet despite being by the lift. The restaurant, was well run after a slow start. The food good. This was my first trip to Eastbourne in 60 years and I had the distinct feeling that most guests were there then and probably earlier.

"Great hotel"

4
10/07/2017

Just back from spending a weekend here with our 1 year old and what a great hotel. Location is right on the seafront so literally cross the road and you are on the beach. The hotel staff were very welcoming and once checked in rang our room to make sure we were happy with everything which was a nice touch. Also happy to provide directions and maps. We stayed in a superior double room with sea view and was not disappointed. We requested a cot for our 1 year old and there was one in the room all made up with bedding. The room was a good size with a very large and comfortable bed, 2 seater sofa, flat screen TV and table with nice selection of complimentary bits. We also had bath robes and slippers which was a nice addition. The bathroom was fairly big with bath and overhead shower. The room was very clean. There is no air conditioning in the hotel but a fan was provided and appreciated! The hotel also has an indoor pool which our little one loved, again clean and a good temperature. Breakfast was busy but in your room there is a sheet stating peak times for breakfast so we had some warning. The breakfast supervisor was extremely welcoming and accommodating. Good buffet food selection you could also pick from the main menu sadly they had run out of smoked haddock but were more than happy to get some poached eggs for the husband and they were cooked to perfection. Minor niggles the highchair did not have any safety restraints which was a pain and although there are a lot of staff on at breakfast buffet food was running low and refills of bowls for cereal had to be requested. Also no labels on what was in the fruit juice jugs and staff seemed unsure also. These are minor points. Parking is always difficult at seaside hotels and we ended up parking about a 5 minute walk away, we initially stopped in front of hotel to unload bags and they were happy to look after our bags until we could check in which was very helpful. There was free parking where we found but If you find a pay and display I believe the hotel offer a reduced rate parking voucher. Parking fees however not super expensive and charged from 8am-6pm at £4 for 10 hours. Overall extremely good hotel and would personally rate higher than a 3 star. Offers excellent value for money and a superb location. Eastbourne is a pebble beach, extremely clean with lots of eateries. There is a bandstand that holds outdoor mini concerts and tickets not expensive. The pier was lovely to walk up. Child and buggy friendly this made a great place to go. Plenty for adults and children to do and not super expensive. We would definitely return and would not hesitate to stay at the hotel again.

"Anniversary Break"

4
05/07/2017

This is our second visit to this Hotel, bit of a faded beauty with a fabulous location and extremely comfortable rooms and nice facilities. The staff are terrific, sociable, pleasant and ready to help on all counts. I had a disappointing meal on this occasion (unlike previous visit), Stuart handled my complaint and sorted it out to my satisfaction. The Deluxe room was great, spacious and well equipped with some nice touches fulfilling all our needs and with fabulous views. Max, our dog, was welcomed with his own bed, bowls and biscuits to make his stay comfortable. Will definitely be coming back as we love the area and plenty of places to visit. Sovereign Harbour Marina is brilliant, so interesting just to walk around and some great restaurants/cafes. Pevensey Castle was a lovely place to visit and very interesting to learn more about our history. Thanks Stuart, William and co. for a lovely welcome and anniversary card, much appreciated, Lesley and Ray.

"Disappointed "

3
01/07/2017

My parents had paid for a Christmas gift to stay overnight in a hotel. We chose this one. Some reception staff were very helpful, whilst others were disinterested and pretty unhelpful. Our room was tiny and dark but was clean. The view was a flat roof and drain pipes. There were no available upgrades so we made the best of what we had. When I asked about gluten free and dairy free products very vague information was given back. I was just told to ask in the break fast room. Breakfast was interesting. No Soy milk had run out. No real gluten of dairy free options. The breakfast was extremely average. Would not return.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Thepans, Thank you for taking the time to review the Best Western York House Hotel Eastbourne. Thank you for using your voucher with the hotel; I can only apologise that we did not meet expectations on this occasion. From my understanding the voucher which was supplied included a standard double room. The voucher was redeemed on a peak day and no upgrade was available. As stated previously the standard rooms are well furnished and functional but naturally slightly smaller than sea view or our up gradable room types. I must take this opportunity to apologise that my team did not exceed your expectations and will certainly convey this immediately to all concerned as our aim is to ensure a friendly but professional service is consistently provided through out. Feedback tends to be very positive regarding my team so any further feedback you may have please feel free to contact me directly at - [email protected] I have also since implemented new procedures relating to breakfast buffet replenishment and guidance on Soya Milk purchases to ensure we are best placed to maintain a full buffet offering for all our guests to enjoy. The team and I hope we get another opportunity to welcome you to the hotel as we value your loyalty. Kind regards, Stuart

"Great Hotel, very enjoyable stay."

5
01/07/2017

We booked this hotel with a wowcher deal of £139 for two nights with breakfast and dinner on the 1st night. Our stay was very enjoyable, staff were very polite and helpful. No complaints about the room itself, really enjoyed the swimming pool. Breakfast was fantastic! Great buffet everything for a wonderful breakfast. Thanks!

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Naomi K, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a very enjoyable stay, it's nice to read that you found your breakfast "fantastic", we do try to source many local product for it so I'm glad it makes a difference and that you enjoyed a swim in our heated swimming pool, it's not olympionic size but I think it's perfect for a quick swim. The Team and I all look forward on your next stay in the near future. Kind regards, William

"Promised improvements not forthcoming"

3
30/06/2017

This is an update on a report earlier this year – on that occasion one of us was travelling alone and this time we were together taking a double room. We'd booked a sea view – which provided a good sized room with a well-equipped bathroom. And as I'd commented previously, the upgrading of York House is progressing well – so it's a shame that the entrance door is rather shabby; the door from the dining room into the kitchen looks so grubby; a painter's stepladder was cluttering up a corridor. On the previous occasion, I'd been critical of the breakfast provision – and the duty manager responded on this website saying: “apologies about the lack of items during breakfast, these comments have been passed over to our F&B team so that it doesn't happen again”. But it did happen again: pastry and croissant selections ran out; the light/continental provision was still just one cheese and one cold meat; no prepared fruit. This time and with some regret we must therefore rate York House average (at best) because it's not acceptable for management to say that something will not happen again – but it does.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Rogermargaret2015, Thank you for your most recent review on the Best Western York House Hotel Eastbourne. I appreciate the candid feedback provided in your review of the hotel. In terms of the Presentation of the front of the hotel; this is something that is incredibly important to myself and the team. I would like to reassure you that Varnishing of the front door's is now scheduled in. With regards to painting the door's entry to the kitchen these were both completed on the 21st of June a little while ago and they are both looking great now. My maintenance team are constantly busy aiming to ensure the highest of standard and upkeep of all areas of the building. The corridors and some part's of public area's does require professional refurbishment and therefore the maintenance team are more focused on the area's which guests will enjoy the most such guest bedrooms and public area's which is within their control. We are also focusing and in the process of re-painting all fire doors and skirting boards but as I'm sure you will be aware this is a big task and does take time. Turning to our Breakfast offering; I feel that it is very important to keep our promises and in large we do. I would be interested to know what time you arrived down for breakfast as my team are consistently replenishing items to ensure our guests receive a consistent experience throughout. I have now implemented a new procedure around replenishment of breakfast items which I'm confident will improve the Quality of the hot holding food also. With regards to the specific items on the buffet; we currently do not offer “Fruit Salad” but offer locally sourced fruit from a local farm which is normally quite well received. Should the demand remain high in the future it can be something that we will consider introducing should the opportunity arise. Thanks again for your valued feedback and the team and I hope to welcome you back in the future so you can see the continued improvements made to the hotel. Kind regards, Stuart

"Fantastic value"

5
30/06/2017

This was our fourth stay at this hotel (from Sunday 25 June for two nights). The location is great, with stunning sea views, including from the dining/breakfast room. The staff are all really good, and we particularly appreciated seeing Pawel in the restaurant again, as he has a really good attitude to Customer Service (by which I mean saying "Yes" rather than "No" to any reasonable request).

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Jeanette Angela, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted that you enjoyed yet another stay with us, its great to have such loyal customers. Thank you for your kind words to the team especially to Pawell, I've passed these comments over and he is thankful. The team and I all look forward for your 5th visit with us. Kind regards, William

"Great location and seaview, friendly service, pleasant room"

4
29/06/2017

A typical seaside front hotel ranging over several terraced houses. The plus points are the location- great Thai restaurant and popular fish bar in streets behind as well as a good pub, There is an excellent family run ice cream/coffee parlour also serving pastries and hot food (scrambled eggs on toast was delicious) along the front towards the pier.The seaview is as good as you'll get, the service is friendly and the standard of cleanliness and size of room was perfectly acceptable. The downside?, Maybe a bit faded, furniture is a bit naff and not luxurious with rather bulk standard stock art pieces along the corridors, bathroom was a bit cramped. The swimming pool, although the changing room and decor was dated, was a nice temperature and fine for a dip or bit of exercise. The rating would have been Good but the ratings only allow for Average or Very Good and the hotel was certainly better than average. A pleasant stay for a couple of nights whilst going to the tennis tournament, parking is on the side streets or by voucher payment of £1 for 24 hours I think. Taxis we thought were inexpensive and helpful- £5 incl tip to the tennis at devonshire park.

"Personal Opinion"

3
29/06/2017

This was going to be a very positive report until we stopped at a motorway service area on the way home where my wife, reaching for her purse to pay for our lattes realised that a quantity of money had gone missing. After much thinking back and checking it became obvious that approx £160 in notes must have been taken from my wife's handbag at sometime since around 4:00 pm the previous day. As the hand bag had only been in our bedroom at the York House hotel from that time until checkout and in my wifes possession since then we concluded it must have been taken from our bedroom. On arriving home and through the subsequent days we have been in contact with the hotels management. To their credit they have checked their records and produced a report of entrances to our room during the period to confirm (in their view) that no improper entrances were made. On checking the report we were able to prove that some of the timings were off and upon presenting this to the management they agreed there may be a problem with the exact timings but none the less the technology used was reliable. No doubt in a day or two there will be a reply here from the hotel defending their position, which is fine by me. However I think it is my duty to warn any future customers or coach companies that may be visiting this hotel to be especially vigilant with their possessions here otherwise you may end up paying a lot more for your stay than you intended. We might have been mistaken and the money lost elsewhere but I don't think so. We might just have been trying to get some kind of refund from the hotel, but I assure you that is not the case. Just be careful.

"An enjoyable saty"

4
28/06/2017

We booked for one night. A clean, comfortable hotel. The staff were charming and helpful and our sea view room was big and roomy and the bed very comfortable. My only very slight criticism was it would have been nice to have fresh fruit salad for breakfast. However, for the price we paid, we could not complain. The location of the hotel was excellent for all the amenities. We would certainly recommend it.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Liz R, Thank you for reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay with us and that you felt it was good value for money. Thank you for your feedback regarding the fruit salad, we currently offer locally sourced apple, pears and oranges which are high quality, but we will take this into consideration when reviewing our breakfast offering. We do hope to see you again in the near future. Kind regards, William

"Perfect for Weekend Gateaways"

4
27/06/2017

Booked an upgraded room for one night: beautiful sea view, large king size bed, hot tub... The room was perfect, clean and nicely decorated. The staff was absolutely lovely and very helpful. Perfect location. Just a couple of remarks: - The hot tub pipes were not clean so that when I started the hot tub in the bath, the water was suddenly filed with dirt. - The food in the restaurants was okay but far from great

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Roseline C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted that you liked the one of our four poster bedroom, these are definetly the best room in house and well worth the upgrade. Thank you for the kind words to the team I'm glad you found them lovely and helpful. I've passed your comments about the food and the hot tub to the relevant teams and they will be looked at, apologies for these little hick ups but I'm glad they did not affect too much your stay with us. The team and I all look forward on the opportunity of welcoming you back in the near future. Kind regards, William

"Lovely stay"

4
22/06/2017

We had a lovely large room facing the sea. It was clean and tidy, and even had a fan to help cope with this heatwave. The staff were friendly and willing to please. Amy on Reception (& Bar) was friendly, approachable and ingenious in thinking in outside the box to meet my request. Joe in the dining room had a lovely mannerism with the guests. He had a great eye for detail and ensured everything was available. I particularly liked the way he made time to speak to the guest, ensuring all was well. Although there was no car park at the hotel, parking permits were available at Reception for £1. The hotel is situated a short walk from the pier and not too far into town. Down side - small portion of starters. I ordered some whitebait and l had a serving of 5 little fish! I ordered fish cake and received a small fish flavoured mash coated in crumbs. Small pool. It looked great on the website photos so we packed our swimming stuffs but was disappointed when we saw it.

"Our stay at the York Hotel"

5
21/06/2017

We used a 'red letter day experience' for our one night stay at the York Hotel. As the hotel was nearly full we booked a family room facing the sea which incurred a £25 supplement, which was well it. The food was very good and the staff and management were first class. We would definitely come back again.

"Great value for money right on the sea front"

5
21/06/2017

We stayed here for one night and loved it. The check in was friendly and efficient and our room clean and comfortable. We had a lovely family room that consisted of a king bed and two singles with a window overlooking the ocean. Plenty of room for us. Breakfast was included in the dining room which was a buffet style and quite a good choice. We had to park quite a way from the hotel as it was a weekend and all the on street parking near the hotel had been taken (we parked in a ticket car park) but we knew this would most likely happen.

"Lovely room"

4
19/06/2017

My wife and I stayed at the above for a two night break and stayed in a fabulous sea view room with queen size 4poster bed and a jacuzzi bath. We were a little disappointed with the breakfast which did not have as much choice as many hotels we have stayed in and the staff weren't that friendly but we had a good break.

"Lovely staff and great location"

4
13/06/2017

Spent 2 nights here recently and although the general areas are a little tired the room was really lovely and staff so helpful - will definitely return. The breakfast was both buffet and you could order freshly cooked items at no extra cost apart from the champagne breakfast. The evening meal although we only had 2 courses was also really nice.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Marygormley2, Thank you for reviewing your recent experience here at the Best Western York House Hotel. I'm delighted you found our rooms and food in the Restaurant for Breakfast and Dinner to your liking, all our rooms have been recently refurbished so now we can move to the general areas that are "a bit tired". The team and I all look forward on your return visit in the near future. Kind regards, William

"Wonderful Hotel "

5
11/06/2017

My husband and I were here for the weekend as I was competing in the Mighty Hike for McMillan. As breakfast is later over the weekends. They had prepared a continental breakfast for us as we had to leave early. The staff could not do enough for us and they were amazing. I couldn't thank them enough. Will definitely be coming back. Rooms are very clean, beds are comfy and pillows are great. Happy days.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Susan P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm happy you enjoyed your stay with us, and hope you had a great time doing the "Mighty Hike"; our Breakfast times are from 7am to 9.30am during week days and from 7.30am to 10am during week ends and Bank Holidays, but as you mentioned we do offer continental breakfast from earlier if needed. Thank you for the kind review, the Team and I all look forward on the opportunity of welcoming you back in the near future. Kind regards, William

"Ourselves and our dog were made to feel very welcome"

5
07/06/2017

Harry on Reception was excellent, looked after our bags which were put in our room when it was ready, so that we could go off and enjoy our day. Great room overlooking the sea, little Kitchette so we could have our breakfast with our dog - although we were told she could stay with us in the bar area. Will definitely stay here again if we come to Eastbourne.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Lindacole252, Thank you for reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you found one of our Studio rooms to your liking, all are fitted with fully functioning kitchenettes and are all seaviews which is always a great feature in a seafront hotel. We are a pet friendly hotel so pets are welcomed everywhere with the exception of the swimming pool and the Main restaurant, as you mention we will happily set a table in the Verandah bar for dinner or breakfast so you can all enjoy it together. I'm glad you found Harry on reception helpful and have passed these comments over to him which he appreciates. The team and I all look forward to welcome you back in the near future. Kind regards, William

"Classic Beach Front Hotel"

3
07/06/2017

This is a classic beach front hotel along Royal Parade within walking distance to stores and the beach. It is a little far from the Eastbourne train station, so you better arrange for a cab to take you there. Check in was quick and easy and we were delighted that the beds were all made up when entered our room. We noticed however that the third bed would be a sofa bed - although not a big deal. I believe most of the hotels in the area do not have AC - they willl provide you with an electric fan in case you need it. The windows are big so if you want to sleep with the windows open to cool you off, you can do so. Bathroom is clean and equipped and overall sleep is good. I am not sure how it is during the summer days without AC in the room. There is a restaurant on site and they offer breakfast when you check in, the lobby is spacious and the staff are pretty helpful. Overall, our stay is good and we may stay there again.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Joglen10, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad your stay with us was a pleasant one under all aspects, from the room to the breakfast, the Hotel is an old Victorian building so as we are "listed" we can't have air conditioning units, but as you mentioned we do provide fans in the rooms. I've passed your kind comments to the team which you have found always helpful and we look forward on your next stay with us in the near future. Kind regards, William

"Nice, good value, seafront hotel"

4
07/06/2017

Welcoming and efficient check-in, decent size room with massive bed and large bathroom. TV reception was a bit patchy and the shower wasn't very strong, but neither of these were a big issue for us, especially at the price. Great breakfast buffet and really friendly staff. Location was perfect, right on the seafront. All in all, would stay there again without any question.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Richard H, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay with us, found the room to your liking and the team at breakfast and check in welcoming and efficient. You stayed in room 103 and I've passed your comments to the maintenance team regarding the TV and the shower, they have now sorted them, sorry for the slight inconvenience but thank you for mentioning them. We do hope to have the opportunity to welcome you in the near future. Kind regards, William

"Consistantly Excellent over the years, and very accomodating."

5
06/06/2017

Not been for a stay for a couple of years, so it was our reliable dependable York House once again, nothing really changed since last visits, some faces still around and many new ones, front desk welcome/check-in just like any high end Hotel so always a good start as this is the first point of contact for guests, couldn't fault it. Rooms always nice, although a slight change for us this time as we brought our pet House Mini-lop Rabbit along and he had run of the room, a rug and bowl was waiting in the room(and a doggy treat.!!) , as York House is Pet Friendly(well behaved ones anyway) Sofa bed made up and ready as kids stay free. Fresh fruits and bottle apple juice, and tray with coffee/teas/chocolate and biscuits a nice welcome touch. Seaview of course, Freeview TV and excellent Wi-Fi signal(free) Fan available if it got too hot, Hairdryer, slippers and gowns and ample quality towels. Comfy bed, quality sheets/pillows and good lighting, also bedside radio, and blackout curtains. Parking £1 all day with Hotel permit. Buffet Breakfast is spot on, easy to over do it, with the Thick back bacon, sausages, cold ham, cheese, varied cereals and sprinkles, fruits, bread.toast, jams, p-nut butter, yoghurts and pastrys,and 4 differant local juices that lot will set you up for the day. Room service Room cleaned daily. Clean well kept Hotel in and out. Has Indoor pool. Lift. A Great Location very nice staff on all levels A perfect Place to stay, we feel well at home here, even Toff got into it (on the morning we was leaving) No complaints. Fully Recommended.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Beyondbankok, Thank you for sharing your recent experience here at the Best Western York House Hotel in Eastbourne. It was great to have you back after a couple of years and I'm delighted that you had yet another excellent stay with us; We are a pet friendly hotel and it was our pleasure to welcome the newer addition to your family. Thank you for your comprehensive review, the pictures and for the kind words to the team, I will pass these over which I'm sure they will appreciate. The team and I all look forward to welcome you again in the near future. Kind regards, William

"Outstanding experience "

5
06/06/2017

I treated niece & husband and children (3yrs & 10 months) to three nights in family room. They loved their beautiful room and I was very happy with our sea view rooms on second floor. The Manager Stuart Anderson impressed me. Good staff morale. Staff at reception unfailingly helpful, efficient and courteous. Food excellent. Restaurant manager Joe made us feel part of hotel family. Waiter Steve took the trouble to remember names of children and gave them attention. I arrived a day early to make sure all was in order and was blessed with 5 days of glorious weather! Location of York House Hotel is superb. Beside the pier and Treasure Island. I found a marvellous playground opposite St Agnes Catholic Church at the bottom of Beamsley road - you walk down from seafront & the newly refurbished playground was a hit with 3year old grand niece. I highly recommend this hotel. (Ann from Dublin)

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Mrs Lavall, Thank you for reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you and your family enjoyed your nights stay here at the Hotel, all our family room are seaview rooms and have been recently refurbished to high standards. I'm delighted you found our food excellent and thank you very much for the kind words ref our team, I will pass these comments over and I 'm sure they will appreciate. The Team and I all look forward to the opportunity to welcome you back in the near future. Kind regards, William

"Best Western Delight"

5
31/05/2017

Another visit to the Best Western York Hotel proved once again to be an absolute delight. Did a four night stay, and as usual, we were looked after in the most professional manner. The staff are always helpful, pleasant, and with a smile on their faces. A special mention for three people. Teresa in the bar is a great example of someone who cares about how she approaches her job. Friendly, caring and nothing is too much trouble for this lady. She works exceedingly hard and deserves high praise for her commitment. William is also committed to ensuring you have everything you need, and his customer service is second to none !!!!! Finally, Joe Da Silva is someone we met for the first time. Apart from his good sense of humour Joe works hard to ensure all the guests are happy and has excellent service skills in the restaurant. He is definitely an asset to the York Hotel. All in all another very pleasant experience finished off with superb food, both in the evening and at breakfast. We will definitely be back later in the year, to once again, enjoy the quality, service and surroundings of the Best Western York Hotel. Well done to all!!!!!

"York House Eastbourne"

5
30/05/2017

Brilliant stay yet again in Deluxe room which includes four poster bed and spa bath with rain shower. Room also has views over the beach and sea. Staff very efficient and friendly, room excellent. Love visiting this hotel and would recommend to anyone staying in the Eastbourne area.

"A wonderful visit"

3
26/05/2017

Our room was very spacious and comfortable with fantastic sea views from the three large windows. The hotel is in a great position, right on the seafront just five minute walk to the shops and pier. The staff couldn't have been more helpful. We'll definitely be back! We would

"Sun rise"

4
25/05/2017

This is a lovely hotel right in the beach. Clean and comfortable and the food is really good. Waiting and reception staff could look less sullen and aggravated. Don't let that put you off, once you get passed that the location of the hotel is ideal for all local attractions. Parking is easy and fairly cheap. I'd recommend this a short break to unwind.

"very friendly"

4
24/05/2017

This is a lovely comfortable hotel with friendly, helpful staff. Its position is great, right opposite the beach. You can sit on the terrace and watch the world go by, fantastic. Our room was spacious and the bed very comfortable.

"Excellent Hotel."

5
23/05/2017

Lovely hotel with good facilities and excellent restaurant, friendly and helpful staff. We asked for an upgrade to a room with a sea view and the lovely staff gave us a beautiful room overlooking the beach. We have stayed at the York on numerous occasions and look forward to visiting them again soon.

"Great Hotel"

4
22/05/2017

Really liked this hotel, we were greeted warmly and looked after well during our stay. We paid a little more for a sea view room, 4 poster, etc and it was well worth it to wake up in comfort looking at the ocean. The bathroom was really luxurious with a jacuzzi bath. Very nice. On the first morning of our stay, the restaurant manager kindly let us reserve a sea view table for breakfast, it was my husband's birthday so this was a really nice gesture. Would recommend staying at the BW York House Hotel if you are looking for somewhere nice to stay in Eastbourne.

"Wonderful stay nice hotel "

4
18/05/2017

Very happy with our one night at this very comfortable hotel. Our room was very nice and was facing the sea. Lovely big comfy bed and large bathroom. Looks as though the room was recently refurbished to a great standard. So pleased we booked. Staff were friendly and helpful. Breakfast was good and plentiful. Easy walking distance to the pier and town centre. Would certainly recommend this hotel. Great stay

"I do like to be beside the sea side"

5
17/05/2017

We took advantage of the hotel's " Spring 17" special offer of a two night three day stay from 8th May. We were very pleased that we did. We had stayed at the hotel six or seven years earlier.The refurbishments and improvements since then were manifest. We took a third floor twin bedded room with a view of the sea. Going to sleep at night with the sound of the waves was magic. The room was very clean neat and tidy;the beds were delightful.As it was a family room I had the unexpected luxury of a double bed. The bathroom was lovely. Not a complaint but being on the third floor meant that the wash basin was restricted in its height by the sloping beams of the roof. I am six foot tall.. A minor observation.The double couch was backed up to the wall; we moved it to the end of the beds so that we could sit and watch the wall TV more comfortably. The dining room was delightful. On all three mornings we sat at window tables with direct views of the sea. The splendid breakfasts have been a a subject of continual praise. The waiters were under some pressure with two coach loads of german tourists all trying to have breakfast at the same time. Not withstanding this they had time to stop and ask how we were and what our plans for the day were. The staff throughout were polite friendly and helpful.. My wife is a lttle frail. The waiters realised this and gently helped her to get into and out of her chair. at meal times. The hotel is fairly close to the town and pier. The is much to see and do in the surrounding area. Parking might have been a problem because the hotel does not have a car park. Parking in the street in front of the hotel was always available during our stay in May. There were street parking meters but the hotel issued token vouchers to cover the charges at a cost of £1 per night. The hotel is three star. The location, the general ambiance, the quality of the rooms and the high level of service was commenrsurate with a higher category.

"Great place to stay"

5
17/05/2017

Arrived early for our 2 night stay, and were made to feel welcome even though our room was not yet available. Happy to allow us to purchase a £1 all day parking permit, so that we could amble into town or wander along the seafront. Great staff (reception, restaurant, housekeeping, not sure about bar, as we did not use that area), really friendly and helpful, especially about local amenities. Very nice room, clean, fresh looking, plenty of space, and windows that opened, Comfortable bed, fruit in room on arrival. Lovely evening meal (as part of our package) Very good breakfast (although the fruit juices we strange)

"Lovely hotel"

4
09/05/2017

Only stayed 2days my room was lovely with a sea view. However my sister had payed the same. for her room and it was small and overlooked roofs. Tried to upgrade but hotel was full so spoilt it a bit. The staff were lovely and hotel is faultless. D

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Merrells2017, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad you enjoyed your stay with us, we don't like to keep our best rooms empty so we upgraded you free of charge to one of our seaview rooms. Unfortunately we could not do the same to your sister as all the other seaview rooms where occupied. Thank you for the kind words reference our staff and we all hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Weekend away "

5
07/05/2017

From beginning to end was a lovely stay. Was able to check in early as we got to the hotel around 12 (check in was 2pm) staff were very friendly and helpful. The room was small but was clean and well laid out. Bed was lovely had a great sleep. What can I say about breakfast yum yum yum !!! Swimming pool is not big but it's clean and warm and a nice thing to use very long opening times 730am-9pm.The hotel is in great location for the sea front, restaurants, bars & shops.

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Shazdaveharry, Thank you for reviewing your recent stay here at the Best Western York House Hotel. It's great to see that you enjoyed all aspects of your stay here with us, from the breakfast which is made with high quality locally sourced products to our nice warm swimming pool. We do hope to have the chance to welcome you again in the near future. Kind regards, William

"Poor quality food"

3
07/05/2017

Booked a two night stay with evening meal and breakfast included. Evening meal was diabolical. Cold starter - lonely mushroom filled with cream cheese and a token lettuce leaf and tomato. Stilton and beef pie with smash and tinned sweet corn for main. Needless to say left meal uneaten and went in search of restaurant in town. Second night a herd of elephants decided to check in the room above us at 3 am and continued to stampede for a good hour. Woke up tired and grumpy. Won't be revisiting.

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Victoriannewport, Thank you for your review of the Best Western York House Hotel Eastbourne. I am very sorry to read that your dinner experience did not meet expectations but I must correct some clear embellishments of the truth for reader's and future guests staying; Your initial complaint linked to the starter's and the main which I believe the Restaurant Manager took the feedback in the good will it was given and offered complimentary drinks for the both of you as a gesture of goodwill. The Restaurant Manager also offered alternatives for both courses which was declined at the time. It was pointed out at that moment the Pies we serve for the main course are locally sourced. I didn't know "Smash" still existed? however I would welcome you to return to the hotel and give you access to our kitchen areas and if "Smash" is found I'd make your weekend free of charge and provide complimentary dinners all round. It must also be noted that I caught up with you mid-stay whilst at reception on the morning after your first night with us and discussed your complaint in more detail and reduced the bill by a further £10 as a gesture of goodwill. I apologise that we did not meet your expectations on this occasion; I have discussed all the feedback with the Head Chef and we both are hoping you will give the hotel another chance to exceed your expectations. Kind regards, Stuart Anderson General Manager

"Wonderful room"

5
06/05/2017

We visit York House a couple of times a year, this visit was amazing as we were put in a deluxe room with a sea view and four poster bed and a bath with jacuzzi. The staff were excellent as usual and both the two evening meals and the two breakfasts were very enyoyable

WilliamTamborrino, Duty Manager at Best Western York House Hotel, responded to this review
Dear Mr Tedwhiffin, Thank your for taking the time and reviewing yet another stay with us here at the Best Western York House Hotel. It's great to have such a loyal customer and I'm delighted that you enjoyed your stay with us, the four poster bedrooms are definitely the best room types in our hotel, they are very spacious, have lovely seaviews and the Jacuzzi baths are nice and comfortable so I'm glad you enjoyed your stay with us. Thank you for the kind words reference the staff, it's always nice to pass over these kind comments and they do appreciate. We do hope to have the pleasure to see you again in the near future. Kind regards, William

"Very tired!"

1
06/05/2017

We booked a double room here to attend a local event and the room was very basic, nothing like the photos on line! The pillows and bedding is old and thin, we had to ask for extra pillows with pillow cases! The bathroom was very large, but it wasn't clean - we asked if another room was available and were told that the only rooms available were smaller - so all in all very disappointing- there are much nicer hotels in Eastbourne to stay in and were either the same price or cheaper - the only advantage of staying here was the location!

Stuart A, General Manager at Best Western York House Hotel, responded to this review
Dear Treaze7, Thank you for taking the time to review the Best Western York House Hotel Eastbourne. I appreciate your candid feedback regarding your Room - I am sorry that you feel that the in-room amenities did not meet your expectations. I have discussed your feedback with the Housekeeping Manager today to ensure we are best placed to deliver the experience expected of us. The Building has been operating as a hotel for 120 years now and as such has gone through various transformations and multiple refurbishments. As mentioned in previous responses the standard double rooms are generally a smaller room type so to guarantee a larger room or sea view this needs to be booked in advance to avoid disappointment. My front desk team always engage with guests upon departure which I understand was done by my receptionist but from feedback from my team this was not reciprocated. My team here will always do their utmost to resolve any issues so that you are happy and they are really good at it, but not given an opportunity, again, is a shame. I am always happy to engage in further dialogue should you wish so feel free to contact me directly at [email protected] and I'd be happy to discuss further in the hope the team and I get another opportunity to serve you. Kind regards, Stuart Anderson General Manager

"Perfect stay"

5
04/05/2017

I entered a competition on Facebook where I had to share a like the York House Hotel, about a month or so later I received Facebook notifications to tell me that I had won a 2 night stay with breakfast. I then contacted the hotel and booked our stay. When we arrived the staff were very nice, kind and helpful. We asked about parking and we paid £1 to park the car until 11am the next day. We then went to our room and had a four posted bed and jacuzzi bath. We also had free fruit, gluten free chocolates and pineapple juice. The room was also very clean. The breakfast was very good and again the staff were lovely. We had a great stay and we would definitely go back to the York House Hotel.

"Wedding anniversary"

4
03/05/2017

Stayed here for a two day break for my wedding anniversary. The room and bed was huge. We had a lovely bathroom. On arrival we found fruit, chocolates and apple juice in the too with a note wishing us a happy anniversary. We had bed and breakfast. The breakfast was good, the only let down was the toaster, which was just your normal toaster. Even though there two, there were queues as you can imagine. Overall we had a lovely time, and would definitely go back.

"Comfortable room with sea view"

5
03/05/2017

I've just returned from a very good 6 night stay at York House Hotel in Eastbourne. I enjoyed a lovely, large and comfortable room on the second floor with sea views. I booked a superior room for the extra comfort and especially liked the spaciousness and the comfortable settee to relax on in the evening after busy days out walking. Very nice bathroom although the shower was not always easy to control. I never know, as a Best Western Rewards Platinum member whether to just book a Standard Room and hope for an upgrade, but I don't regret paying for a superior room as it was well worth it. I also appreciated the fresh fruit and apple juice on arrival and the biscuits and hot chocolate drinks throughout my stay. All the staff that I met during my stay were very friendly and helpful especially the extremely friendly breakfast staff. Breakfast was very good and the peasant dining room made it a lovely relaxed beginning to each day. Tho only problem that I encountered was that on arrival they only had me booked in for the room on the computer system and not bed and breakfast. Fortunately I had my booking confirmation with me which did confirm that I had booked for bed and breakfast and so no further problems. The hotel is in a good position right on the sea front with lovely walks along the sea front in both directions. I recommend the walk right along to Sovreign Harbour and to Pevensey Bay from where you can return by bus. If you like walking don't miss the area around Beachy Head and The Seven Sisters Country Park including the walk down to Cuckmere Haven and Seaford Head. I travelled quite bit around the area including visits to Tunbridge Wells, Hastings, Pevensey Castle and Dungeness and always found the hotel a lovely place to come back to in the evening to relax. I found it very quiet up towards the end of the 2nd floor and slept very well in the large comfortable bed. If ever I wanted to visit the area again I would certainly stay here again.

"Wedding Night Stay"

5
02/05/2017

We stayed in the 4 poster bed room on our Wedding Night and it was beautiful. Spotlessly clean with fantastic sea views. The breakfast was very good and you could eat as much as you wanted to. If ever we got the chance we would stay here again. Staff were very friendly and nothing was too much trouble.

"Nice Break"

4
02/05/2017

We've stayed here a few times and are seldom disappointed. The menu is varied, and the staff smart and very helpful. This is an old hotel the bedrooms have high ceilings are clean and most are easy accessed by mobility scooters/wheelchairs.

"Short saside break"

4
27/04/2017

Excellent, very clean, seaview room, with a lovely ensuite shower. Staff very helpful. Great , quiet location, but within walking distance of all amenities/ shops. Easy on street parking, at only £1 per day with a hotel ticket. Buffet breakfast, with plenty of choice. Lifts to all levels..

"Prefect weekend"

5
25/04/2017

Had a lovely sea view room (well worth the upgrade) big king size room, very clean and spacious. breakfast was good lots of food to choose from and the evening meal was good the staff were very polite and helpful, the swimming pool was quite water was warm very relaxing. will definitely stay again

"Pleasant overnight stay "

4
23/04/2017

Had 2 sea view rooms with king size 4 poster beds which were really nice, 3rd room was a standard double at back of hotel on 3rd floor which was very compact. Definitely worth upgrading your room as I would have been very disappointed with this room but the person staying in it wasn't worried as only one night. Everywhere very clean & I didn't notice any areas in need of attention. Location is excellent, literally on sea front & not far to walk to pier, into town etc. Parking wasn't so easy but get the voucher from reception to save a couple of ££ We went into town for evening meal so can't comment on available evening meal within hotel. Bar was nice & comfortable, friendly staff too. I felt breakfast was ok but nothing special. No vegetation options offered, staff just left us to get on with it. Personally I prefer to see fresh fruit offered but only dried here. No proper fruit juices either. Would probably stay again if only one night & superior room & able to get similar price deal

"Wonderful staff, pleasant stay."

5
22/04/2017

I originally booked a one-night stay which I then extended to two nights as I was so impressed by both the room and the staff. When booking the room, my many concerns and requests (quiet room, etc) were cheerfully addressed and accommodated by Darren. Nothing seemed too much trouble to him or any of the other staff I came across during our stay. All the staff were very friendly and helpful. The hotel is situated directly across the road from the sea front. Our executive room was huge and had a large, modern en-suite with a bath and shower mixer. Everything was super-clean. Breakfast was delicious and plentiful. I will definitely stay here again next time I'm in Eastbourne.

"Perfect stay but go somewhere else for dinner!"

4
21/04/2017

We were so pleasantly surprise by this beautiful beach front hotel. We had booked via groupon so were not expecting the best but the room we were given here was probably one of the best we have ever stayed in. We had a huge room, sea view, big windows the lot. We booked into the restaurant for the evening and unfortunately this was a big disappointment. The service was slow and sometimes a little unprofessional or cringeworthy. There were several complaints about food around the room from other guests with the phrase "I'm not at my best today" being used regularly by the waitress did not fill us with confidence. Our food was not great, average at best. Very microwaved. I had steak that was supposed to be medium rare but was rather well done. We didn't complain as we could see they were very busy (there was a large party in). Breakfast the next morning was lovely though, buffet style, some of it was a bit cold but nothing major! We would recommend this hotel but perhaps go somewhere else for dinner!

"SHORT BREAK"

4
21/04/2017

Had an enjoyable couple of days stay. Staff very courteous and friendly. Breakfast was excellent, catered for my wife's diet. Bar prices were as you would expect from a hotel, but £3.50 for a bag of crisps was I felt a bit on the steep side. Nice location.

"Great staff, very helpful"

3
20/04/2017

The Hotel staff are very helpful and friendly. We unfortunately had to change our room after first evening because of noise from pigeons sitting on our window ledge. There was lot of mess outside the window and broken wire which is meant to stop birds from perching. After changing rooms the bathroom had a broken shower and the floor needed to be fixed as trapped water kept soaking my feet when it moved. Also the toilet seat was so small it didn't actually fit the toilet. It looked like one bought at the £1 shop. My room key didn't work either. The swimming pool was lovely and warm however the stonework needs a good clean, which was such a shame On the whole I think the hotel needs a little TLC.

"Family Weekend Visit"

5
20/04/2017

I booked 2 rooms one for my wife and myself and one for my son and mother in law. Both rooms were first class, had sea views, large and spacious. An excellent breakfast was included in the package and no waiting time. The hotel has a small bar which again is neat and tidy with ample space outside with views directly to the seafront. It has lifts that enabled my 89 year old mother in law no issues in getting to her room. The staff were genuinely friendly at the reception on arrival, in the bar in the evening and also at breakfast. The check out process was easy. It was only one night stay but I would certainly recommend the hotel to anyone it is conveniently located for the pier, town centre and local amenities. One point to be aware there is no dedicated parking but metered parking directly outside but also free parking off the seafront and considering it was a bank holiday weekend I had no problem parking. A very pleasant experience all round and the cost was also very reasonable.

"Lovely stay "

4
20/04/2017

Me and my girlfriend stayed here for 2 nights on a Groupon deal. Staff were very friendly, food was good and room was a nice size. Great location too, practically on the seafront! Only reason it's not 5 stars is because we didn't have a sea view.

"Really nice hotel"

5
17/04/2017

I booked this hotel for a 2 day break for my partners birthday and was very pleased. We booked it through Groupon and got a deal including free breakfast and £30 dinner credit. Hotel is only About 10 minute walk from pier and 15 minute walk to main town shopping centre. The hotel was clean the staff very friendly and helpful. The swimming pool Was really warm and nice to relax in and soak. The room was very pleasant with a lovely big shower the only issue with the shower was it only seemed to have very hot and melt your skin hot temperature settings. Also an added Bonus was £1 parking for 24 hours through the hotel. Definitely will use this hotel again.

"Seventh visit to York House"

3
12/04/2017

On all of our previous visits we have found the staff,the food and the accomodation to be first-class. This time however we were allocated a room that might well have been fine for a singleton, but was totally inadequate for two large adults. There simply was not enough space to move about and the bathroom abd shower looked like it had been added as an afterthought. Neither of us could comfortably use the shower. The Manager was apologetic but could offer us nothing better,We left after one night.There are lots of decent hotels in Eastbourne so we will not be returning.

"Great Hotel on sea front"

4
11/04/2017

Lovely stay at this hotel. Nice birthday treat in room on arrival plus fresh fruit and bottle fruit drink. Definitely worth upgrading to a sea view. Hot buffet breakfast was good but my only criticism would be lack of fresh fruit e.g. melon, strawberries only prunes and apricots were available. Take note of traffic light information regarding best time to go very useful if you don't want to wait for a table.

"Well maintained hotel, happy to recommend"

4
28/11/2016

The hotel looks good from the outside (quite a few in Eastbourne have been left to slip a bit...) and the inside looks well maintained too. Our bedroom had a sea view (which we appreciated, especially as we were on a special offer stay) and was clean, comfortable and well equipped. We had dinner and breakfast at the hotel and both were of a reasonable quality, bearing in mind what we paid. The staff were extremely helpful and friendly and we are already looking forward to our next hotel at the York House Hotel.

"Overnight stay for a friend's birthday"

5
28/11/2016

A friend and I stayed for 1 night in a twin room which was nicely decorated, the location was perfect as it is right on the seafront and accessible to shops and nightlife. We didn't eat here so I cannot comment on the food but even though it was low season, the hotel still seemed relatively busy. The only small comment I would make is that the shower and bath didn't get hot at all. We obviously both wanted showers to get ready for the evening but it got luke warm at best. I really can't do cold showers (and shouldn't really have to) but had to make do. I did ring reception to ask if this was normal which they assured me it wasn't and said they would call an engineer but nothing was done to fix it (which we kind of expected but wasn't the end of the world) so we just had to get on with it. We lucked out with parking as we got a space in the next road, about a 30 second walk away and the staff that we encountered were all helpful and polite. Overall I would definitely stay here again as it was very good value for money

"A Very nice Seaside resort"

5
22/11/2016

Went to a wedding here and found it quite lovely. Nice size room for a family of four with a double, single and a comfortable couch bed. Ask for a sea view room as it was great for sunrise and had our own Seagull who was named Uncle Ziggy. The indoor pool was just the right temperature for swimming ( November ) and the halls were nice for exploring. Had a bar/pub that was in use by the wedding crowd and the breakfast buffet was really good,there was also a menu to chose from .Did not eat dinner here but the menu seemed nice assortment .Would stay here again as the pier was just a short walk as were shops. There is parking but on the street but seemed to be enough for the wedding a other guest In the summer ???

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Cais, Thank you for taking the time to share your views on the Best Western York House Hotel Eastbourne with us. I am truly delighted to read of your experiences and this is our aim to meet and exceed expectations where possible. It is quite touching to read you took a Seagull under your wing - even naming it Uncle Ziggy. Great name! I am hoping you offered it a biscuit and a full shampoo and blow dry at least? I have already communicated today about your review and the team are very happy to read such positive feedback. Parking can be like musical chairs in the summer and the space is not the best but don't let that put anybody off. There is parking on street parking at the front and there are back streets too. If guests arrive late on an evening on a peak day it will be challenging to find a space so I do recommend trying to get here early afternoon which will give the best opportunity for choice. Thanks again for your review and the team and I hope to welcome you back very soon. Kind regards, Stuart Anderson General Manager

"went to estbourne to watch the black abbots great show."

3
22/11/2016

hotel in very good location,parking fairly easy but is winter it must be bad in the summer.the hotel was clean bright and airy as were all the staff. our sea view room on the third floor was like an attic room with an enourmous bath room in fact almost as big as the bedroom/ now on to the dinner,it was one of worst meals I have eaten ina 3 star hotel.tasteless cheap quality products all done for profit and not for their clients statisfaction,

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Robin, Thanks for providing feedback on your recent experiences here at the Best Western York House Hotel Eastbourne. I am happy to read you enjoyed our spacious rooms on the sea front. I am very disappointed at your evaluation of our food offering. I am surprised that you class a hotel's food menu as "Cheap Quality" when it is supporting it's local community and businesses by sourcing good quality products from them. Not the cheap or ordinary quality from high street or "a selected supplier" which is actually just freshly frozen. I am very proud of the fact that the majority of our menu is actually made fresh in-house and certainly not cheap. In end i am sorry that your dinner experience did not meet your expectations and that we didn't have the opportunity to put things right for you. Should anybody have an issue during their meal which hasn't been resolved by the restaurant staff please request the Duty Manager who will be more than happy to assist. The company has taken great pride in creating a great quality menu with a good variety which i have to say has been largely well received. Whilst your review contained some slight embellishments. The team and I do want another opportunity to serve you and provide a different impression of the hotel and brand. Kind regards, Stuart Anderson General Manager

"More hit than miss!"

4
20/11/2016

We stayed here for the weekend and on the whole had a great time. HIts: seaview room - was large and very comfortable, beautifully decorated and modern. Breakfast - plentiful, with helpful polite staff, who were happy to bring more tea,etc. Lots of choice. Location - was great for shops, the pier for a stroll and other local attractions including Beachy Head. Miss: evening meals were a bit disorganised, with staff getting orders muddled and missing vegetables on Friday. Saturday's service was much better! Parking - is a nightmare. If you can get a space outside then great, if not be prepared to drive around looking for a space and then walk back to the hotel :( Non-plussed: swimming pool - great little extra, shame there is no sauna or jauzzzi, but we made the most of the pool. Overall an enjoyable weekend.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Bunnykin, Thanks for taking the time to review the Best Western York House Hotel Eastbourne. It is great that you enjoyed your stay overall here with us. There is a lot to see and do in and around Eastbourne and I'm pleased you had a good time. Thanks for your feedback regarding the restaurant service. I am happy that the service was improved and met expectations on the second night. Apologies things were not so smooth on the Friday - i have communicated with the team regarding this as it is certainly not the usual high standard. Again, thanks for your review and I am delighted you had an enjoyable weekend here. The team and I hope to welcome you back to the hotel in the future. Kind regards, Stuart Anderson General Manager

"Excellent stay"

5
20/11/2016

Very clean excellent room very big bed the only disappointment was the swimming pool changing room very dingy and dirty but everything else the service the room was brilliant and not having a mini fridge with the room being so big was a let down But would defiantly stay again best sleep had on the stretch

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Hi Steve, Thank you so much for your feedback on your recent stay with us here at the Best Western York House Hotel Eastbourne. Thank you for rating us so high - I am sorry that you felt the changing facilities did not meet your expectations. They do get cleaned on a regular bases but I will review this. Next time you book if you would like a room with a fridge we have what we call a Studio; this has a kitchenette which includes Fridge. The team would be more than happy to discuss rates with you for your next reservation with us. Thanks again for your review and the team and I look forward to welcoming you back in the future. Kind regards, Stuart Anderson General Manager

"Fantastic weekend memory"

5
18/11/2016

My wife and I along with 60 other guests, attended a weekend at this hotel on 11-13 November. I was involved with dealing with Roxanne, the Events Coordinator, I found her to be very professional, courteous and extremely helpful. THe staff at the hotel, we found to be committed to making sure our stay was a memorable one. Everybody that I spoke to who attended this weekend, commented how well the staff looked after them and seemed to put themselves out to make sure we all had a good time. The new General Manager, Stuart Anderson, was also in attendance who asked me if there was anything they could do to assist our party, in making the stay more memorable. I would have no hesitation in recommending this hotel to our family or friends. It was a fantastic weekend with great memories.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Mike, Thank you very much for taking time out of your day to leave us feedback on your experiences here at Best Western York House Hotel. It was great to have you and your guests stay with us and I very happy that we met your expectations as a whole. Thank you for also mentioning Roxanne - I know she is very happy to read her efforts are recognized. The whole team always work hard to try and ensure each guest feels valued. I understand you are in talks with Roxanne already about possible dates for next year so I do hope we will be able to welcome you and your guest's back in sometime next year all being well. Thanks again for the great review and the team and will be waiting in anticipation for your next booking. Kind regards, Stuart Anderson General Manager

"Very accommodating!"

5
17/11/2016

We stayed for a quick midweek break with our small dog Kajo. Excellent room ( 303 ) and great service. Stuart the GM, was more than helpful when we checked into our room, and there wasn't any of the cookies that they usually leave in the room for the dog, ( our dog loves them! ) Some were promptly sent up to us, and also some more 2 days later, for our dogs birthday! A lovely touch, so a big thank you Stuart!! William one of the other duty managers, was also very helpful when we had a problem with our bar meal on the first night, this was handled and rectified very swiftly and professionally by him, a credit to the hotel! All in All a great stay, and we will be back soon.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear John, Hello again and thanks for your review on your recent stay with us here at Best Western York House Hotel. It was great to have your four legged friend and you stay with us. As I've stated before on this review site we are dog friendly and welcome them always. Kajo was very energic and such a lovely dog I could not let her stay with out the treats which we hand make here at the hotel. Thanks for kind comments and for your special mention of William too. He is a great asset to the business and I know he will be delighted to read this and would give him the same big smile as I got when reading. Thanks again for staying with us and for your review. The team and I hope to see you back in the hotel soon along with Kajo! Kind regards, Stuart Anderson General Manager

"Great Hotel Great View"

5
15/11/2016

I stayed in one of the exec suites and i have to say my expectation was exceeded. The Jacuzzi bath was amazing and great way to relax end of the day. The staff could not of done any more for us. From breakfast to the great bar for relaxing in the evening and sitting outside and enjoying the view of the beach then a very comfy night sleep. Well worth a stay and i would certainly recommend staying here. I would also mention that Roxanne from reception was great at her role here and customer service was spot on.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Steve, Thank you for taking the time to leave a review here of your time with us at the Best Western York House Hotel. I am so pleased to read that we exceeded your expectations. I will certainly forward your comments on to the team which work hard each day to provide the high level of service which is expected of us. Comments like yours provide great motivation for a job well done. Thank you for the special mention of Roxanne too. Roxanne is a great asset to the company and does a great job. I know she was delighted to read the comments so thank you for that. Thanks again for the kind review and the team and I look forward to welcoming you back in the near future. Kind regards, Stuart Anderson General Manager

"A mixed Reception"

3
14/11/2016

My husband and I stayed at this hotel for two nights and left with mixed feelings. Our stay was the result of a ‘deal' offered by Best Western to their Rewards Card holders. We arrived at the hotel two hours early and presented ourselves at Reception hoping to check in and drop off our bag. On approaching Reception we were peremptorily informed, “We don't have any rooms, there are no rooms ready.” This before we had the opportunity to explain that we knew we were early but just wanted to drop off our bag and go off for lunch. When we asked if we could leave our bag the Receptionist nodded her head to indicate a spot behind the desk and said, “You can leave it there.” Just as my husband was about to do as told a member of staff happened by and took our bag. It was not a great start to our stay and left us feeling that we were just a bit of a nuisance rather than valued guests. We went off to explore Eastbourne and returned two hours later. When we returned we asked to book dinner (as this was included in our deal) and a great deal was made of the fact that there was a function going on that evening and they were very busy but we were offered a couple of time slots and we chose 7pm. Again we were made to feel that we were a bit of a nuisance. Perhaps because we arrived “too early” we were not offered a parking voucher and had to ask for one. The hotel is a bit up-hill-and-down-dale which either adds to its charm or leaves you confused every time you step out of your room. We discovered we had a twin room and as we always book a double we returned to Reception only to find that we had somehow booked a twin. We asked if the beds could be made double and house-keeping duly arrived and the bed was re-arranged quickly and efficiently. As a Best Western Rewards Card holder we had hoped to receive the benefits this brings but found that our room was located at the rear of the hotel, over-looking an unappealing back alley and rear of buildings on the next road and above the swimming pool which had an extractor fan running permanently. The complimentary toiletries were fine except one of them had already been opened. The dining room was not even half full when we arrived for dinner so goodness knows why the fuss about being busy etc. Dinner was adequate but not inspiring although the staff were lovely and very helpful. Although there was a function going on in another part of the hotel and a gathering in a meeting room there didn't seem to be much impact on the dining facilities so we were confused about the “not sure if we can fit you in” attitude earlier. The following morning the dining room was busy with breakfast and again the staff were helpful and efficient. My husband opted for a cooked breakfast and mentioned that it had a ‘strange taste' but put it down to ingredients. After a walk along the seafront we returned to the hotel and we discovered that the ‘strange taste' was a bit more than ingredients as the breakfast made a sudden and unfortunate return. We decided not to eat in the hotel restaurant that evening. The hotel was fine in itself. The room perfectly adequate with a comfortable bed and great bathroom. The room had clearly been recently refurbished and the shower was a lovely walk-in one in a fully-tiled bathroom. The staff, apart from one, were all delightful, helpful and welcoming. We felt that the Best Western Reward deal was viewed in a negative light as opposed to guests who booked via other means. Having stayed at other BW hotels abroad and in the UK this was not typical of the welcome and attitude of staff. Our stay was coloured by the negative first-contact with Reception and we would not stay at this hotel again.

"Weekend break"

5
13/11/2016

Hotel very clean and tidy. Rooms had all the facilities needed for our weekend away. Staff very polite and always at hand. Evening meal was great had a nice selection of starters, mains and desserts. There was also a wide selection at breakfast catering all tastes. Hotel was right on the sea ftont which was excellent for strolling along.Would definitely recommend this hotel to friends and family, will be returning here sometime in the future.

"A Perfect Day!"

5
13/11/2016

We were very fortunate to have our wedding at this hotel last weekend. From the moment we arrived on Friday the staff could not be more helpful, and assisted in helping us decorate the rooms in advance of the next day. On the day all the rooms were beautifully presented and no stone had been left unturned. The ceremony room was perfect as the bride could walk through the room from the seaview. The drinks afterwards had more than enough staff to assist with the rush to the bar! The wedding breakfast was amazing and complimented on by all the guests on the quality of the food, and how efficient the staff were in serving us all. They went beyond their normal service on a busy day and helped a great deal with families with small children. The function room downstairs is such a great asset, as enabled us to serve the buffet there and also has a bar facility and a big dance area which was filled from the beginning right to the end of the night! We could not have been more happier, for us it was an amazing day. They had everything ready for us to take home the next day and the honeymoon suite was incredible. We would not hesitate to recommend this hotel for your wedding. Thank you to all the staff again.

"Good location, tries hard to please"

3
12/11/2016

Be warned parking is a bit of a nightmare. We had to park down a side street and were challenged by a resident. The hotel is right on the front and a short walk from the pier. We booked an upgrade to a seaview room and used our Wowcher voucher which was a great deal. The room was on the top floor and had a kitchenette! The bed was large and comfortable. Dinner was included and was good but the dining room was crowded with various parties. My duck was tender though overcooked. The haddock and chips was better. Then came the Taywell ice cream - vanilla, chocolate and raspberry! At least it wasn't strawberry! And the wine list was decent. Breakfast the next morning was a good hot buffet. It took some time to get our coffee but overall it was good.

"Would stay here again"

5
12/11/2016

We were able to park right outside and paid £1 for 24 hour parking ticket from hotel. We had a free upgrade to a fantastic room with four poster bed, sea view and jacuzzi bath. Had 2 course hotel meal which was lovely and breakfast was also good. Staff were friendly, attentive and well trained. Everything was clean and welcoming. The foyer and dining room were well decorated. Some of the corridors were a bit tired and the swimming pool was disappointing, but overall we had a fantastic stay for the money charged by Groupon.

"Awesome"

5
12/11/2016

Stayed overnight for a golf break. Arrived very late but the staff were so welcoming. Reception and bar area were great, super friendly staff. Bedroom was huge, lovely bathroom, bedroom overlooking the sea, the view was amazing. Breakfast was a help yourself buffet which is always great, food was fabulous. I have nothing negative to say about staying here and we are looking at booking a longer break next time.

"Holiday 2 visit this year"

4
11/11/2016

This was our second visit to this hotel this year,when I booked the holiday I asked for a sea view and a walk in shower,that was not garenteed, when we got the hotel to book Inn I asked if they where not available, we had to wait for our room we where early ,to our surprise the hotel manger came to see us and he said I got good and bad news,good news first was a free upgrade to a four poster bed room with shower and whirlpool, and the best Seaview, the bad news was we had to wait 1 hour for the room which was then 20 mins,the indoor pool which is free and big draw for me ,the breakfast was first class service and the staff where all very pleasant and kind,the room was cleaned daily and very clean, the staff went out our way to please us big thankyou from us

"A pleasant stay I would book again."

4
10/11/2016

I needed an overnight stay as a result of a business requirement in Eastbourne. I booked a superior double room and was surprised to learn that I had benefited from a complimentary upgrade to a deluxe four-poster bedroom (presumably as we're now into the quiet season before Christmas). The room was excellent with a luxury bath room and that all important south facing sea view that was amazing in the morning with clear blue skies (highly unusual for November!). I found the staff very attentive, helpful and friendly. The hotel was clean and well presented. What stopped me from awarding 5 stars was the lack of fish on the breakfast service (so no smoked salmon and other breakfast fish options) and also some minor dirt found around the swimming pool area. However, this did not spoil my stay and I would stay at York House again in the future.

"Good hotel "

4
10/11/2016

Having never been to Eastbourne and arriving out of season on a damp dark night, there was the potential for disappointment. Not the case, a good hotel with good food and a comfortable nights sleep. Not all coastal hotels maintain standards out of season, this one does.

"Fourth excellent stay"

4
10/11/2016

Our fourth visit and we will be back in the Spring, such an ideal location. Friendly staff and good choices for breakfast, usually have a table by the window overlooking the sea. Room big and warm, large tv.

"Nice hotel"

4
09/11/2016

Superior room very spacious and lovely view out to sea,bathroom a bit on the small side and a bit tired but overall a very nice place, staff pleasant and helpful and my only gripe the bed and pillows were to hard but you can't please everyone and i would definitely stay again,thankyou for a pleasant stay.

"Wonderful Wedding Event"

5
07/11/2016

Had a 2 night stay, to enable us to attend our nieces wedding, extremely pleasant stay, all staff friendly and helpful. Wedding in the Hotel throughout the Saturday until the late hours (for those who wanted or could stay up). We had a large room at the front of the Hotel, with a view over the sea and pier. The Wedding Meal and the food during our stay was very good, well served and organised. Parking the car was easy providing there was a space along the road outside the Hotel, discounted permits were available. Thank you to all the staff - well done.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Nanagrey, Thank you very much for taking the time out to share your recent experiences here at the Best Western York House Hotel Eastbourne. First of all, please let me tell you the team and I really enjoyed serving you on Saturday and it was a wonderful atmosphere. It was an honour for us to play host to such a special occasion and i'm pleased we met your expectations. The team worked incredibly hard but efficiently to deliver the high standards which is expected of us and from feedback i received on the day as well I was delighted the Newly wedded couple were happy too which made my day. We take pride in all of our Wedding's that we hold and always aim to deliver exactly what we promise and planned to a high standard professionally. We have a dedicated Events Manager who is very experienced in managing things right from the beginning to the end so any future couples who are looking for a destination with a truly beautiful backdrop and great service I believe this is the Hotel for you. I am really happy we met your expectations and you enjoyed your time with us and I hope that next time your in Eastbourne we will be able to welcome you back. Kind regards, Stuart Anderson General Manager

"Superb 2 night break."

5
04/11/2016

Took advantage of their 2 night autumn offer ,2 nights with breakfast plus 2 course evening dinner. We had the good luck to be upgraded to a sea view room ,terrific views and a well appointed room. As per usual the staff were very welcoming and attentive ,cannot be faulted ,had breakfast and an evening both nights ,breakfast could not be bettered ,a range of offerings for every taste.Evening meals were also very good weather from the set menu or a la carte. Would not hesitate to recommend this hotel .

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Thank you so much for writing such a positive review of your stay with us here at the Best Western York House Hotel Eastbourne. Reviews like this make me exceptionally happy. I have passed on the feedback to the team as a matter of course as such positive reviews serve as a great motivator for a job well done when it is really deserved. I am really delighted that we met your expectations on every level and the team and I look forward to welcoming you back soon. Kind regards, Stuart Anderson General Manager

"Very Enjoyable stay, looking forward to returning one day"

5
04/11/2016

York house hotel is a lovely hotel. We found it very clean, food was excellent and the staff were very very friendly and helpful. Although we paid extra for a sea view our room was spacious, the only thing was wish we had a larger window to make good use of all the view. The bathroom was massive. Very happy with our stay, thank you.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Norm, Thank you so much for taking the time to share your positive experiences online. I am delighted you enjoyed your stay with us here at the Best Western York House Hotel Eastbourne. I'm pleased that you found the upgrade to a sea view worth that little bit extra. The view's are indeed so amazing here with the Beach literally on our door step. With regards to the size of the window's it is not something we can change now as the property is now over 120 years old but by no means are they "small" in my view however everybody has their own perception and I respect yours and i'm glad that it did not impact your stay in a negative way. I love the fact you thanked our team here and I will ensure everybody see your's your review. Thanks again for your feedback and the team and I look forward to seeing you back soon. Kind regards, Stuart Anderson General Manager

"Very comfortable and friendly weekend."

5
04/11/2016

Extremely comfortable upgraded seaview room. Located in a prime spot about five minutes from the pier. Swimming pool available in the hotel and seafront parking available at minimal cost. Free internet available ,a decent size tv ,coffee and taking making facilities in the room. The 2night package included dinner on the first night , our only complaint on this was a starter described as cheese salad with fondant tomato which turned out to be 6 small cubes of cheese and 4 small quarters of a tomato with a few leaves, not very palatable. Breakfasts were excellent including options of a real kipper or smoked haddock.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear John, Thanks for submitting a review of your recent stay with us at Best Western York House Hotel Eastbourne. It is feedback like this which enables us to constantly review and make changes when required to ensure we are always aiming for the very best Guest experience. Absolutely thrilled to read that you found our modern refurbished bedrooms comfortable and pleased you enjoyed the wonderful sea views. I apologize that the Starter did not meet your expectations, i've discussed your feedback with the kitchen team. However we are now onto a new menu this coming monday so I would love for you to come back to taste some of our latest dishes which i'm sure you will enjoy. The team and I hope to have the opportunity to welcome you back to the Best Western York House Hotel Eastbourne soon. Kind regards, Stuart Anderson General Manager

"Dog and people friendly - wonderful break"

5
03/11/2016

Very friendly and informative reception,huge sea view spotless room huge bed and lovely welcome for our goldie,with special duvet homemade treats bowl and mat for her,something we have never experienced before. They made a place in a secluded area of the bar for us to eat with the dog. The food choice and quality was spot on for us,wholesome british with nothing too fancy. Impossible to pick out particular staff as everyone was so helpful and friendly. Situated on the sea front,parking was easy and handy with shops just round the corner. Wonderful Sovereign Marina Village a short drive away was somewhere to sit with a coffee and watch boatlife and, if you wanted, a large retail centre (Asda,Next,Boots etc) a short walk. All in all,thank you BW for a perfect couple of days

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Roy, Thank you for your wonderful review of the Bestwestern York House Hotel Eastbourne. I am truly delighted to read of your experiences and this is our aim to meet and exceed expectations where possible. We are indeed a dog friendly hotel and I think we all love dogs here! I have already shouted loudly today about your review and the team are very happy to read such positive feedback. Thank you for also giving some handy tips for future guests viewing. The team and I look forward to seeing you back at the hotel the near future. Kind regards, Stuart Anderson General Manager

"just wonderful"

5
03/11/2016

I only booked two days before and requested a sea view if possible,this was met and the room was perfect,as was the sea view,the breakfast I must say was one of the very best breakfast I have had,the hotel staff are very friendly and help full,the swimming pool is great,clean warm and perfect. The weather was also just great,if you want a really lovely relaxed holiday or few days away this hotel is the answer.

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Pauline and Pam, Thank you for sharing your experiences of the Best Western York House Hotel Eastbourne with us here. I am really pleased that we met your request of assigning you a sea view room. Really happy you found the team to be “very friendly and helpful”. I have passed on this feedback to the team already which serves as a great motivator as a job well done. I'm delighted you made use of all our facilities and enjoyed the swimming pool area too. I also would agree that the weather has been absolutely gorgeous and we have been truly blessed with some warm weather – although I don't want to jinx it. Seeing people walking around early November in T-Shirts. It is still quite warm but I believe cold weather is to come but I am not rushing it! Thanks again for your feedback and the team and I hope to have the opportunity to welcome you back soon. Kind regards, Stuart Anderson General Manager

"General Good"

4
03/11/2016

Had a one night stay in October 2016 Good and very good value for money, staff very helpful. Parking just on street we were lucky to get a spot near but others not so lucky. Some bits in the hotel were a bit tired but we would go back

Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Dear Richard, Thank you for taking the time to share your views on the Best Western York House Hotel Eastbourne with us. Really happy that you found the Hotel to meet your needs and expectations as a whole and thank you for your rating. Yes I would agree you were lucky to get a parking spot on the street so well done! Eastbourne parking on the front is very busy due to the great location. The team and I hope to see you back at the hotel soon. Kind regards, Stuart Anderson General Manager

"One night stay."

3
02/11/2016

Able to park right outside although this was a Tuesday in beginning of November - staff very nice and helpful and accommodating. Room was big with a massive bed overlooking the sea which was lovely however bathroom looked a little tired. Breakfast was lovely. Overall would definitely recommend this hotel.

"sea front hotel"

5
02/11/2016

Arrived around 8.30p.m. and after checking in went to bar for a snack. Very good service and freshly prepared food, sandwiches omelettes etc.Pleasant staff. Rooms large and clean and ours overlooked sea. Quiet, but obviously out of main season

"Classic seafront hotel"

4
02/11/2016

Friendly welcome at reception; staff were helpful. Spacious sea-view family room with double and single beds. Beds would suit those who prefer soft mattresses. Lovely views from large windows. Shower room is rather limited for a family room. As it happened the weather was warm and the air completely still - unusual for end-October. This made the room feel 'airless' - but then so was Eastbourne itself. On the Tuesday, 1st November the problem disappeared as the weather changed and air quality improved. Breakfast offered the usual options, but there was a surprising lack of fresh fruit. In the evening we didn't use the main restaurant, but the bar (which is somewhat hidden) offered a good range of snacks and light meals - good value. The ability to park in front of the hotel for £1 per day was good - subject to space.

"Parking is a huge issue!"

4
01/11/2016

Nice hotel. Stayed for 3 nights in October in a top floor executive room with separate kitchenette.....good to have a fridge, microwave and hob etc but no pots, pans, plates, cutlery???? Room very clean and housekeeping spot on. Only drawback, and would stop me returning, is the parking situation. Horrendous issues finding a parking place anywhere near the hotel and ended up parking about a 1/4 mile away and lugging bags to the hotel. This is something to bear in mind if you have any mobility issues. On checkout (I was checking out early) there was no-one around and no-one answered the phone so couldn't get an invoice (payment had already been taken 2 weeks previous - a bit cheeky I thought!) All in all, a nice hotel with good rooms overlooking the sea BUT please bear in mind the issues with parking.

"Nice break"

4
30/10/2016

Stayed a Saturday night, very easy to book, parking not so easy but managed to find a side street about 10 min walk away there are unloading spaces along the street to drop off luggage. The welcome from reception was very good and we were given a room on the first floor lousy view but a pleasant room that was incredibly hot when we entered but we turned the heating off and it was ok, cant say i noticed air conditioning but we did not need it. the room was nice and clean probably our only complaint was the strange noise that sounded like a bath filling all night. Staff were all very friendly and helpful and breakfast was very good. would definitely recommend this hotel.

"OK."

3
29/10/2016

DB&B Deal booked direct with Hotel for us by my Fiancee. Rear facing room spotless and fit for purpose, bed comfy enough. Evening meal splendid followed by a good night's sleep. Buffet Full English very busy but poor. Food warm or cold, not fresh and piping hot. Staff helpful but had to challenge final bill as told conflicting info re deal by staff. Resolved to our satisfaction.

"Lovely 2 night break"

5
27/10/2016

Excellent location,ideal for walks along the lovely seafront, pier and just a short 5 min walk into the town. 1st floor superior sea view room was very high standard. Staff always friendly and helpful. Our second visit to The York Hotel and will be back.

"Afternoon tea "

3
26/10/2016

We were given an red letter day champagne afternoon tea voucher and chose this as nearest to where we live . Easy to book and found they had a table by the window for us in bar area . A lovely cup of coffee followed by sandwiches ,scones-jam,cream,cream cakes and of course a glass of champagne . All very nice although bread was a bit dry ? Staff very friendly and helpful and they packed up what we could not eat into bags for us to take home . Not the best I have had but ok .

"Not a bad place"

4
25/10/2016

Hi, i stayed here on a recent business trip mainly because this is a Best Western Hotel rather than any other reason. The hotel in on the seafront and has a nice veranda to sit on (maybe in summer) and have a drink or two. The place is well decorated and seems to be looked after. I had a room at the back of the hotel which was 'cosy' but great to sleep in as there was no noise even with the window open a bit, I was only able to open a little bit though as they don't work properly. There is a reasonably nice bar, with the usual choice of hotel beers, being a real ale person I went out and sampled some of the local hostelries. There is a very nice restaurant with a nice but limited menu and also a bit pricey but not unexpectedly so. The hotel has free wifi on The Cloud which works very well. There is no parking but the hotel will provide a permit to park on the street, but get there early as spaces are limited. Although i would think almost impossible to find in the summer! I'd probably stay again if in the area but depends on the time of year.

"Ladies Festival"

5
25/10/2016

Stayed at this hotel for a ladies Masonic weekend, and were not disappointed. Had a lovely sea view room, very spacious & a walk in shower,& king size (cosy) bed. Breakfast was hot, fresh and plentiful. Probably the best full English I've had at a hotel. Only criticism was that plates aren't cleared away quickly enough, people were hanging around waiting for plates & glasses. Just a thought, that if plates were cleared away quickly, people would move on to there next course quicker, & things would be a bit smoother running. I don't like to sit with a few pastries & coffee, with at a pile of dirty Plates at my elbow. One waitress, has to be said , was downright rude, to us. When mentioning two things. ie requesting coffee,after the meal Overall a lovely weekend, and would visit again.

"Masonic Ladies Weekend in Eastbourne"

4
24/10/2016

We stayed at the Yorke House Hotel in October for a Masonic Ladies Festival Weekend, we were warmly greeted by the reception staff, and having booked in, paid for the special rate 24 hour parking on the sea front at just £1. We had requested a sea view room having paid the small surcharge for the privilege, and because my wife had recently undergone surgery on her leg, we would need a bath room with a walk in shower. The room was not a disappointment being a large family room with the required shower, unfortunately as the temperature dropped later in the day we found we had no heating, which was quickly repaired whilst we were dining. However the double bed was well worn, and we had 2 of the most uncomfortable nights rest for many a year, why hotels pay so little attention to one of the most important services there offer always surprise me, yes it's never going to be quite like home but if there spent more on the quality of the bed instead of the many extras you find in the rooms these days we would all sleep better. Sadly the evening meal was a patchy affair, excellent starters for all on our table of 12, but the main course was very poor both in quantity and quality, and again the dessert were all very well received on our table. The dessert dishes were left piled on the table after coffee and until after we retired to bed not something you would expect in a hotel of this standard, which a guest on our table brought to the duty managers attention. Breakfast was self service was hot and plentiful with plenty of choice, but those in our group of 60 who arrived later on found that most of the cooked items apart from eggs had run out and were not replenished, so if you like a long lay in you may miss out on the best of breakfast. Had a light lunch seating on the seafront veranda in glorious autumn sunshine which was a real treat. Took advantage of a mid afternoon swim in the hotel indoor pool which was very relaxing in the very warm pool. Our evening banquet the main reason for our stay at the Yorke House Hotel, went off with a bang the disappointing main meal from the evening before was forgotten, and we were all treated to an excellent meal and service and danced the night away to solo singer "Mr Smooth". Overall an enjoyable stay a shame about the bed.

"A lovely 1 night stay"

4
24/10/2016

Room was spacious, very clean, lovely decor and a fantastic sea view. Wonderful fresh coffee and chocolate available in our room. We had a 1 night stay. All the staff were great and we had a super mini break and will be back.

"Fantastic nights stay"

5
23/10/2016

The hotel has a great location right on the sea front and we found free parking in a side street about a 5 minute walk away. Very helpful staff when we checked in who made sure we knew when breakfast, checkout was etc. Asked for rose petals on the bed and they did this request as well as leaving some chocolates in our room - a very nice touch. Hotel decor is modern and fresh and the room was a lovely size with a great sea view. Would definitely stay again.

"Pleasant Overnight Stay"

3
23/10/2016

Stayed for one night on a Groupon offer, room clean and comfortable in a good location, although no car park , found somewhere in one of the side streets, didn't realise the hotel had a pool , so for future guests take your cozzies!!

"Catering issues"

3
23/10/2016

Our room was clean and tidy and suited our needs. The hotel itself is quite old and communal areas could certainly do with updating and some decorating. Our only concern was that breakfast catering was somewhat lacking - due to a large party staying, food at the breakfast buffet ran out and we were among a number of unhappy people waiting around for food to be cooked. However, once it arrived it was very pleasant. Staff were courteous and helpful.

"Brilliant location, convenient car parking, definitely come again."

4
22/10/2016

I requested a sea view and was very pleased on arrival that we had one, the view is fantastic. Fresh towels when we needed them and de-caf tea and coffee readily available from reception for our room. Parked outside the front of the hotel at £1 a day - great value for money. A few minutes walk from both the pier and town centre and lots of restaurants nearby plus The Hippodrome. Hotel clean and reception staff extremely helpful. Bathroom very modern. Room perfect size and clean. Would definitely return for another holiday. Reasons I have not given 5/5 is due to: Parts of the hotel are a little tired and need some TLC. I am sure that upkeep is on-going in a hotel of this size. The pool is really small and we were hoping to use it, but didn't bother because of its size. Breakfast is help yourself - we are used to it being cooked on order, therefore we were not keen on having food that was not freshly prepared and preferred to order from the breakfast menu which was limited - we would normally have bacon/sausage but avoided these and ordered poached eggs on toast & omelettes which were really nice. We were on holiday, therefore went down to breakfast by 0915. Breakfast closed at 0930. Some items had run out by 0915, one morning the scrambled egg was cold (as the burner had gone out). It wasn't particularly busy Mon-Fri mornings and I was slightly surprised by the reaction of some of the staff to residents coming down towards 0930. Some customer service training would come in handy. Plus a young, taller girl,, with straightened hair, which was not tied back, proceeded to clear the table next door to us and was very noisy, stacking cups and saucers and not worrying about quite a noise that she made. I got the feeling she was cross with later arrivals? (Which were not actually late). Also, we had to really attract staff to get our coffee delivered and order from the menu. Whereas staff should really come to you and ask you what drink you would like etc,. Little things, but really important.

"Everything was good!"

5
21/10/2016

Second time here; just one night this time. Excellent room: comfortable, good tv, clean, excellent shower, very nice sea view. The meal was delicious and interesting, including good vegetarian options. Service was pleasant and efficient, throughout; impressively patient with a nearby demanding diner! If visiting this area, we shall aim to stay here again.

"A good hotel in Eastbourne"

4
21/10/2016

we stayed at the York House hotel this month for 3 nights{ Oct}and wer very pleased. The hotel is right on the sea front and our large double room had a super view out to sea and the pier. Everything was very clean, the food was excellent and all in all everything was all it should be.

"Lovely room, friendly professional service delicious breakfast."

5
18/10/2016

My wife and I stayed one night, the service we experienced was very friendly and helpful with two members of staff who went out of their way to help with a golf booking to ensure we had a great stay in Eastbourne. The room was very clean and comfortable and very spacious. With great sea views, good food and excellent service we would recommend The Best Western and will definitely stay there again.

"Exceeded our expectations in many ways"

4
18/10/2016

We travelled 200 miles to Eastbourne not as a holiday or weekend break but to sort out some family business. We were therefore not expecting too much from our special deal with York House Hotel. What a very pleasant surprise awaited us. We'd paid for an upgraded room (104) and were delighted. Spacious, comfy, very well equipped and with a lovely bay window and balcony overlooking the beach and ocean. We travel extensively so are well used to what you get at hotels in the UK and abroad. We were s SO impressed that York House has chosen to differentiate itself from the run of the mill by providing free of charge in the room bottles delicious high quality apple juice, a selection of fruit, plus very high quality Suki Tea. The food provided in the restaurant and at breakfast is delicious and high quality organic. [Beware however certain times at breakfast when the kitchen doesn't seem to be able to cope. Also beware if there are large groups also staying as they get preference.] The staff are so pleasant, helpful and friendly. If we did not live so far away, we would definitely stay at York House over and over again.

"Wowcher deal"

3
17/10/2016

Standard hotel room, huge double bed but very warm room, fairly clean with ample storage for clothes. Only bad point was the confusion over meal pricing. Deal included Dinner for one night and breakfast for two mornings. Dinner was reasonable, Hotel website said there was a £20 allowance towards a la carte, the hotel Menu said the allowance was £22! better and better we thought, however at check out we were charged £10 more than expected as for wowcher deals the meal allowance drops to £17! When I questioned this I was shown some very small writing about six foot up on a notice board (I am five foot). To be fair, the receptionist waived the difference, but be prepared you need a step ladder and magnifying glass to be clear on pricing here!

"Great location and service"

5
16/10/2016

Stayed with the family for 1 night. Room was clean and spacious. Everyone was happy with the room and there were no problems or issues to report. Breakfast the next morning was also a hit, although be sure to get up early as it can get crowded if you try to sleep in.

"Excellent value ,super sea views and great value menu"

4
13/10/2016

We booked via groupon for a short break as the price was very cheap and we had not visited Eastbourne before.2 nights with breakfast and one nights dinner for two. When we arrived we were greeted by a friendly receptionist .we went to our room and we were pleasantly surprised to find a well appointed room large super sized bed big bathroom and dressing room all decorated to a high standard in a modern style. We explored the area and there is lots to see . A pre dinner drink in a quiet bar and then into the restaurant. A good menu offering an interesting al a carte of locally sourced food. We opted for the salt marsh lamb which was very well cooked and very tasty and was very well priced. The recommended wine suggested on the menu was great and not expensive.. Next day spent visiting places in the area that I had not visited since childhood . Lots to do and see which we only touched as we had limited time. We ate in the restaurant the second night and were not disappointed, the meal was even better than the night before.We eat out quite a lot and the food really was great value for the quality.The hotel is well placed for sight-seeing and has a swimmimng pool which we did not use as there was insufficient time When I paid the bill I was pleasantly surprised .two nights with good food for less than we have paid for a nights accommodation this year!

"Very rude Deputy Manager"

1
12/10/2016

Arrived after driving 4 hours, to be told there wasn't a room for us and that we probably had the wrong hotel, I even showed the Deputy Manager the booking on my phone, he still said no booking, another member of staff came along and found the booking, we didn't even receive an apology, he was so rude, and we were so tired. The room was so small, with a shower that dribble water, very uncomfortable bed. this is the 2nd time we have stayed her and will be the last.

"Great location"

4
11/10/2016

Very nice hotel with excellent views along the coast. Just minutes away from the town centre, with a wide variety of shops and restaurants. Our room had a sea view (394) and was very comfortable, nicely decorated, with excellent bath and shower. We stayed for 3 nights B and B. We enjoyed 2 dinners, which were enjoyable and very reasonably priced. The staff were friendly, both at reception and in the dining room, with the house services room cleaning staff excellent. Breakfast was a buffet set up, which was very busy at peak time, but staff tried their best to get you seated at a table ASAP, with tea and coffee on your table quickly. Our only moan was the toasters took ages to brown the bread, hence there was a queue each morning. Street parking only which due to the time of year was easy, paying a £1 per day, organised at reception. If your looking for a nice week end by the sea, with good clean rooms, with friendly service, than this will be a good choice and good value.

"grate weekend"

5
10/10/2016

lovely room good service will be back. all food cook well clean and welcoming lovely seating area opposite the sea nice to sit outside with a drink and relex comfortable bed spacious room nice walks close to town all room are lovely my husband is claustrophobic first room was lovely but to small for him called the desk they arranged a larger room very happy

"Good base for exploring Eastbourne & area"

4
10/10/2016

First let me say how helpful staff are. This hotel is situated right on the promenade, with the beach (shingle!) on the other side of the road. As this is a victorian building, as are most of the hotels along this stretch of road, their is no dedicated parking, and you can either take your chance finding a space in nearby sidestreets (unlimited) or for a £1.00 buy a council sponsored parking permit from the hotel that allows 24 hrs in the paid parking on the prom (saves about £4.00!). Seaview rooms overlook the prom, and the only thing to consider is that at 'peak' times the traffic noise is pretty loud,starting quite early in the morning.. We had a Groupon deal for 3 nights, and had a comfortable ( and quiet!) room, king-size bed and impressive modern bathroom, all spotless and fresh. Our deal included one nights dinner, which was OK, but not fine dining. The York house is a Best Western franchise hotel, and they are maintaining a good standard. Eastbourne town centre is less than a 10 minute walk away, lots of eating places/bars, so if that is what you want it's there. I would be happy to stay at this hotel again and recommend to others.

"Couldn't fault hotel"

4
10/10/2016

I stayed there for the weekend with my partner and I have to say we couldn't fault it. The staff were lovely, the room was perfectly adequate, nice décor, kettle coffee and milk which was nice when we arrived to have a quick cup. We didn't have dinner there but the breakfast was good and plenty of everything. The bathroom while very small was lovely ... very clean and the shower was just brilliant. The corridors a bit dated looking but all in all it's location is perfect and for the price we paid we didn't expect a five star. All in all would recommend.

"A very pleasant stay "

4
09/10/2016

Very friendly hotel from the moment I checked in all staff were extremely pleasant staff and nothing was too much trouble which made my stay one that I won't forget .A very comfortable room with a seaview .

"Excellent hotel"

4
09/10/2016

I normally use another hotel when I'm in Eastbourne area unfortunately this was fully booked, so I booked this hotel. With the bad experience I had with the other BW hotel in Eastbourne I was hesitating to book this hotel. I thought let's check out this one as it is only for one night. I went with low expectation level and you know what I was positively surprised. It is so different with the other BW hotel in town in all aspects. Rooms are nice and clean. You have all you need in the room. People are friendly and do understand what the word ‘service' means. Excellent breakfast with quality products. If the quality of food for their dinners is like their breakfast I would like to taste it next time when I'm over. You will see me again!

"One night in October"

4
09/10/2016

Pros Spotlessly clean, very friendly staff at all levels, nice bar, good location, comfortable beds, well furnished rooms. Cons Dinner was very nice, but dining room, though very nicely furnished was very hot and service was slightly fawlty towers (though ALL staff polite & friendly). Breakfast had a great selection of different foods but all hot food, though of great quality, was lukewarm with the exception of mushrooms & fried potatoes. Overall an interesting hotel with great character, just need to tweek a few things, our room was cosy, shower far too hot to use, but bathroom good size. Very reasonable cost.

"Brilliant Hotel and Staff"

5
07/10/2016

I've stayed here two three times each year for the past five years. Always getting better with each stay. Great team working in Reception, Restaurant, Bar and all the cleaning going on. I'll be returning for sure :-) Cheers Keith

"A Lovely Stay."

4
05/10/2016

We stayed three nights in a sea facing room. It's one of those hotels where you feel instantly comfortable. We had a lovely meal in the Dining room the first night, ate out the second and on the third had our tasty food in the bar. Our room was spotless, the bed was really comfortable and the bathroom was spacious. I did raise an issue about the absence of a mat in the bath on leaving but was advised they were available if requested. In most hotels they are to be found without the need to ask. We liked the bar which we frequented each night and overall the hotel Staff were friendly, attentive and helpful. The Breakfast was very good and a wide choice but it's organisation took a bit of getting use to - especially the vagaries of the toasters! There is no on-site parking which is a bit of an inconvenience but the Hotel has a voucher available for a £1 which is very reasonable for parking on the public road in front. A good scheme provided you can get a space! We thoroughly enjoyed our stay and would certainly stay in the York House Hotel again. We had lovely weather as well which always help!

"Wowcher deal"

3
04/10/2016

Booked a night with evening meal with breakfast through a Wowcher deal, so was not at all surprised to be shoved right in the back corner of the hotel overlooking back yards and laundry trolleys. The room & bathroom reasonably pleasant and the bed was comfortable. If you like Eastbourne (not my cup of tea), then the location is superb, central, right on the sea front, with the shopping areas only a few hundred yards away. The communal parts of the hotel are in need of modernisation. The pear-drop shaped swimming pool already had one person in it & 2 more would have been a little too cosy! It was a typical self-service breakfast, nothing to write home about, but nothing wrong with it either. The evening meal was just about ok, but had strong suspicions that some of it had been reheated in the microwave, although the couple next to use may have been grateful if theirs had, as they were busy complaining that their mashed was stone cold. I was already feeling uncomfortable about leaving my car in the backstreets & then seeing a car with its drivers door prised half open & a sign in the window saying; "Whoever keeps trying to break into my car..." was enough to convince me not to leave it there. It wasn't that hard to find a space on the seafront opposite the front of the hotel. The parking permit lasts for 24 hours from time of purchase, and at only £1 each, it is definitely worth every penny.

"A lovely few days with a group"

4
03/10/2016

We booked 4 nights for 40 people at the end of September. We were all really pleased, the staff were great, the location perfect, the rooms clean, the only tiny niggle was the downstairs rooms which had a slightly odd layout and the bar was a bit grim but the verandah made up for that because it was warm enough to sit out even in the evening. Food really good as part of a package on 3 of the 4 nights, slightly disappointing on the 4th - maybe it was the chef's night off.

"Good hotel let down a bit by resturant staff"

4
03/10/2016

Our second time to this place, and whilst the hotel seems to have had a makover, the resturante staff this time we felt were a bit less satisfactory from previous visit. This time the resturant felt impersonal, lights were on a bit too full, staff less attentive. But the location and the rest of the hotel were great. we upgrade to rom 184, and defo recommend this as a very excellent roonm. Perfect hotel for a short stay in eastbourne.

"Each stay gets better and better at York House"

5
03/10/2016

We have stayed at York House a number of times now and following our first vacation here, each stay gets better and better. There really is something very special about the Hotel and team that are at the York House that makes a stay no matter how long or short very enjoyable. I would like to share an e-mail recently sent to the Hotel Manager following our most recent stay on 30.10.16, I think it says it all. Dear Mark. I just wanted to thank you and your team at York House for another great weekend away. Lesley and I had a fantastic time and as always the staff were very caring and attentive, also what a lovely surprise it was to stay in room 124, its was really something special and the view when the sun shone was something else, we even saw a huge Rainbow arching into the sea - what else could we ask for. Also as you know my two brother in laws and their wives stayed with you for the first time and they also had a fantastic time, suggesting that we put a date in our diary for next year to arrange another well earned break away together. In the meantime, thanks again Mark for having such a great Hotel and team in place so that we can enjoy great weekends in Eastbourne. Kind regards Anthony and Lesley.

"Lovely weekend in Eastbourne"

4
02/10/2016

Stayed at this hotel 1st October 2016 for one night . Arriving earlier than check in time we spent couple of hours in the town shopping and were spoilt for choice with the variety of shops that was there. Once at hotel check in was really quick and informed of booking for restaurant and also informing us of a function taking place until twelve that night, thankfully he did as our room (10 very clean but no view apart from a skip) was on ground floor through the bar and even though we could hear a lot of noise it didn't keep us awake as we were tired through having a long day thankfully. Due to weather that night we chose to eat in the hotel restaurant the food was really good and reasonably priced with a choice of a la carte or 1,2or 3 course menu with varying prices. All the staff were really helpful especially the young man who's name escapes me, served us at dinner then again at the buffet breakfast following morning which again was tasty and plentiful, at £11.95 per person ,value for money maybe.WiFi very hit and miss but the whole area we did have problems with getting a signal that day when out and about.We also experienced the Bonfire Society's of the local areas parade from the front of the hotel which was really amazing with people of all ages dressed up holding fire torches and beating the drums as they went passed an unexpected treat . A Sundy walk along the pier and seafront then onto Beachy Head with a nice lunch in the Beachy Head pub rounded off a lovely weekend in Eastbourne.

"Another wonderful stay!"

5
02/10/2016

My wife and I, stayed here for a mid week break in mid September and I, would like to say a special thank you to Mark Cotman, the General manager for allowing us to stay at this fine example of a Best & Western Hotel, situated on the sea front of Eastbourne, as I simply cannot praise the quality of the hotel and certain members of the staff highly enough, it was all just simply, “Superb”! Roxanne, who works on the main reception, was lovely! She was ever so polite and always had time to answer any queries, no matter how insignificant they may have been... even asking for a bucket off, ice to take to our room was not a problem for her to deal with... I would also like to thank, ”William”, as he is a loveable character and is a person who will go out of his way to assist you, wherever he possibly can, he certainly made our experience of staying at the hotel even more enjoyable! The quality and comfort of our room was 1st class and was decorated to a very, very high standard, the room has a large walk in wardrobe with the addition of a Jacuzzi bath and a separate rain shower, not to forget the amazing sea view! Overall the hotel is very clean and is maintained to a very high standard, when you consider how many people stay at the hotel throughout the year!

"The York House Hotel"

5
29/09/2016

The hotel room was a good size, modern and clean with a sea view. We had a bar meal and breakfasts (good selection of food) during our stay. All the staff were very helpful, the only drawback is the parking, not a lot the hotel can do about it but, they do provide a parking voucher at £1 per day and if you arrive at the right time it should not be a problem. Maybe the local council could build a car park on the beach opposite Ha Ha !!!

"Pleasant Seaside Hotel"

4
29/09/2016

A very pleasant stay on a Groupon purchase for two nights. Used the A la Carte menu for our first dinner which was good. The set menu did not meet our needs that night. We got upgraded to a room at the front of the hotel overlooking the sea which was great and much better than a room at the rear. Staff were all excellent and seemed pretty happy in their work. The only criticism was the parking as if you arrive late in the evening you will be lucky to find a spot near the hotel but the upside is when you do find a spot for £1 you can get a 24hour parking ticket from the hotel, in Eastbourne excellent value!!

"Lovely Place for a Weekend Away"

4
27/09/2016

We were dropping my daughter off to Uni at Eastbourne and decided to get a Groupon and stay overnight. What a lovely place to stay. We did have to upgrade as they didn't have any rooms left the night we wanted to stay so we ended up in a suite for an extra £60. The room was lovely and clean and the staff all very helpful and polite. Breakfast and dinner were included in the deal. Food was really good quality and you could order from the a la carte and pay the difference. The restaurant was busy and they probably needed another pair of hands, i.e. we ordered wine and the wine came over but we didn't have any wine glasses to drink from. We will definitely be visiting this hotel again when we come down to visit my daughter. Only downside was the parking. You can get a voucher for outside but parking was at a premium and we had to park some way away. Great Hotel.

"Lovely Weekend Stay"

4
26/09/2016

Went for overnight stay with my husband on a Groupon deal and we were pleasantly surprised. The room was spacious and clean with modern decor and comfy bed. The staff were welcoming and helpful. We enjoyed our dinner and had a good choice at breakfast. Parking was not a problem even on a busy Sunday as we parked right in front of the hotel. Overall, good value for money. Thanks to all the hardworking staff. Sanjeev and rhod

"A great stay"

4
25/09/2016

We went on a Groupon deal and were very pleasantly surprised to have a large room with a huge comfortable bed and sea view. Dinner was excellent and served by friendly staff. Breakfast was a little disappointing as there was no fruit or bread other than sliced but overall a very enjoyable experience. Will definitely go again as the location is great.

"Well done all"

4
25/09/2016

Stayed here last night as a groupon deal . Request was honoured and we loved our room beautiful bed and sea view top floor. Thank you. Staff worked extremely hard and were courteous and attentive. The a la carte meal was very good and we were impressed with how it was presented and taste. The reviews that are not so good on here seem to be a different experience. For a short break we had no complaints , thanks again . Dawn and Neil

"Decent hotel let down by poor dining room"

3
23/09/2016

Stayed here on coach holiday for 4 day break. Bedroom good sized, clean with lovely modern bathroom. Had upgraded to sea view which was well worth the extra cost. Good buffet breakfast with plenty of choice. The break was spoiled by the undercooked food served at dinner and poor combination of vegetables served with main dish. Appears the chef has been watching too many tv cooking competitions. If they could sort the kitchen out this would make a significant difference to my rating

"Only just a three-star hotel"

3
23/09/2016

A very mixed experience; good in some respects but overall a very busy hotel overwhelmed by trying to manage both large coach parties and the needs of private guests. The breakfast room was one of the worst we have ever experienced in a Best Western hotel; very badly presented and with items constantly running out, and the staff seemingly unable to cope. Worst of all was the antique multi-slice toaster that provided a constant source of confusion. Tables were poorly re-set; we had to find salt and pepper from where they had been left on chairs by half re-set tables. Having said that, the first room we had, although small, benefitted from an evidently very recent redecoration and upgrade of the bathroom, and we were fortunate to be upgraded to a small suite for the remaining two days; although on the second day it was evident that the room cleaning was either interrupted or forgotten. Reception staff were always pleasant and helpful. Parking is a nightmare; on arrival the loading bay outside was full of coaches and we had to ferry our bags from some way down the road. On both the first two nights we had to park a good 10 minutes walk away on side roads. If you are fortunate to get a space on the parking immediately opposite, the hotel will provide you with a £1 voucher for 24 hours parking, until 11am the next morning; but in our experience you would be lucky to find a space at any time.

"Nice beside the sea"

4
23/09/2016

Location, location and they make good use of it. The verandah at the front of the hotel is a nice place to sit with a drink, look over the sea and watch the world go by. The hotel itself is quite large and rambling, my room was very good, the swimming pool was small and very warm - I imagine very good for elderly or children. Breakfast had some nice unusual touches - delicious rhubarb juice alongside the juices you might expect, small cheese scones that tasted freshly made - all very nice. Dinner was less successful so I agree with other reviewers here that the hotel is best as a B&B.

"Lovely Weekend, Great Staff"

5
22/09/2016

I took my wife here for a 2 night stay at the beginning of September. We had an executive suite, not as big as we are used to, but we didn't need anything big for the weekend. Food on the "a la carte" menu was fantastic both nights and the wine recommendations worked well with each dish. We were that pleased that on the 2nd night, we made a point of thanking the Chef in person. The bar, whilst often quiet, was nice to chill out in and the lady at the bar (Rebecca) was a lovely, bubbly person who helped to make for an enjoyable evening. We only used the pool once, but the water was lovely and warm and I wished we'd used it the previous day. Overall, we had a lovely weekend, which was made very enjoyable by the staff who are only too happy to help and are a credit to the hotel.

"Fell on our feet again!!"

5
22/09/2016

Lovely experience.. Went on a groupon voucher so just paid pennies really. Huge room, lovely staff and good food I do really wonder what some of people who have complained expect. Perhaps they should get out more

"Ok hotel"

4
22/09/2016

I could not open my window in the first room, but there was no problem in changing it. In fact it was a better room. The swimming pool was heated at 31 degrees which I found was too warm . Did not have breakfast as I thought it rather expensive. In fact we found a cafe behind the hotel that done a full English for 5 pounds and was delicious. Location is great.

"Great staff!"

4
20/09/2016

The staff couldn't have been friendlier or more helpful when we stayed here. We were meant to stay in another hotel but that other place was so bad we felt very lucky when we fell into York House hotel and they couldn't have been nicer. Room was good, lovely see view. Would recommend this hotel. Thanks for looking after us.

"So disappointed!"

1
18/09/2016

Stayed here last May and had a lovely time. Saw another offer for 2 nights B & B with one night dinner and thought we would return. Room was fine, we had paid extra for a sea view and view was good. Told we couldn't have dinner at 6.30 as fully booked so could have 7pm. Went down to dinner and we were only people in the restaurant. Another couple came in a few minutes later. Had two courses as per voucher. Chicken and leek pie not very nice, pastry hard, inside tasteless. Chips were so hard but found that was because they were still frozen! Couple next to us ordered from A La Carte, Dover sole on the bone - fish came and obviously not Dover sole! The other guest was so cross with staff response that he said he was checking out even though they had paid for an extra night! We had trouble with the shower in the bathroom. When we told reception the girl said it never works properly! Breakfast the next morning and more guests were complaining that the food was cold. The metal dishes they were in were obviously not working and food was awful. Glad to say that todays breakfast was better, but will certainly never being staying at York House Hotel again! So sad as we have visited this hotel on and off for over 20 years.

"A short seaside break."

4
18/09/2016

Overlooking the beach with views of the pier. Not a lot going on at this time of year and the weather was changeable, but it is easy to get to other parts of the coast, including the Seven Sisters & Brighton. We received helpful service and were made welcome with our dog.

"Amazing customer service"

5
18/09/2016

We have stayed in this hotel on numerous occasions, the staff are always cheerful and friendly and nothing is to much trouble. A big thankyou to Roxanne, William and Mark for all the help they gave, when my car devolved a fault and would not start on our last stay. The rooms are spotless, and the beds very comfortable and the location superb. To all the staff we have met keep up the good work. A big Thankyou!!

"Groupon stay"

5
16/09/2016

Got a last minute stay through Groupon b and b plus 2 course meal.on arrival we were upgraded to a large sea view room which was very clean and comfortable.evening meal was very good staff were attentive ,breakfast was also very good and staff were very good again.all in all really nice stay and we will definitely be going back.

"Excellent location on the seafront. Good disabled access."

2
16/09/2016

The Hotel staff on arrival were very welcoming. Our room and en suite were very clean. However, I cannot recommend the restaurant We were a family group of ten and ordered from the set Monday Menu. The food served was extremely poor. Those who chose sea bass found it very dry. The vegetable gratin was simply potatoes and cabbage in a thin sauce, served with more potatoes and overcooked mange tout. Desserts were OK, By 9am the next day the cooked breakfast had run out.

"Two night stay"

4
15/09/2016

We have just returned after a two night stay. We had a lovely room very clean and a sea view. The location is great not only for the sea front but also to walk to the town. The stairways do need a bit of paint and a new carpet. Other than that we had a great stay, the reception staff were very helpful and friendly I asked for fresh milk for the room and they went straight away and got this for me. We would come back to the hotel again.

"good location"

3
14/09/2016

last min booking at the desk for overnight stay B&B the hotel was nearly at full occupancy so we were allocated a double basic room on the second floor at the rear of the hotel the room which was small but had a newly refurbished bathroom fully tiled with large walk in shower. the only disappointment was the buffet breakfast very little cereal choice ,no fruit, but cooked breakfast reasonable choice , the breakfast would be better if provided to order . having said all this I would return again

"Would not go back"

3
14/09/2016

We stayed at this hotel for one night. It started off very well, the Reception staff were very efficient and pleasant. Our room was basic but very clean. We were asked if we would mind having an earlier dinner as there was large party coming in and the restaurant were concerned the service would be slow. As we were going to the theatre we did mind at all. We got down at our alloted time but the restaurant was not open and the waiting staff were still coming to start work - clearly a breakdown in communication. The meal was poor quality with a very limited menu. Breakfast was a little chaotic to say the least - no organisation in the restaurant and it did not seem there was anyone taking control. The buffet breakfast area was not kept tidy and items that were running out were not replenished until a guest asked. We were not asked if we wanted tea or coffee - we had to ask a waiter twice. Clearing of tables was very slow resulting in guests having to wait for a table. All in all a disappointing stay.

"Great location"

4
13/09/2016

We stayed for 2 nights - 4 female friends so needed big rooms with twin beds - we couldn't have done better. Rooms were huge, clean and we had sea views, bathrooms small but well appointed. Staff were friendly and helpful, hotel was clean. Rooms looked recently renovated although public areas were a bit tired - especially the dining room. We didn't eat in the hotel so can't comment on the food. Welcome amenity of fruit and fruit juice was a nice touch. Tea and coffee making facilities in the room. Hair dryer.

"Airborne in Eastbourne"

5
12/09/2016

For the third year running we watched Airbourne from the hotels veranda with 8 friends. We were very lucky with the weather, hot and sunny. The hotel offer included an excellent lunch, cream tea including a chocolate fondue and a seat on the veranda with a Dixieland band. It was excellent value for money and we are already looking forward to returning next August!

"Awful"

1
12/09/2016

We arrived to find that we had a room that in no way reflected the photos on the website. It was minuscule and hot - an awful sweat box with paper thin walls. The bed was uncomfortable, the shower didn't work properly and the only window opened out to a flat roof covered in rubbish. Every noise in the corridor outside, including banging doors, was audible in the room. Really disappointing - will definitely never go there again.

"Well looked after once again"

5
11/09/2016

It's not the first time I've stayed here and I'm sure it won't be the last. As usual the staff were most attentive,friendly and helpful. I always need a disabled friendly room and always manage to organise this with reception over the phone. To be honest by virtue of being an old building manoeuvring around inside and out along the front can be a bit tricky, but I guess I'm used to that now and the staff will help if asked. SO ASK! If you need assistance. Food lovely and plentiful and good value on the two days break, we tagged a free night on by using BW points. Well done York House.

"Enjoyable Stay "

3
10/09/2016

2 night stay booked via Groupon which included an evening meal. The room was snug but recently decorated, clean and had everything that we needed. The evening meal consisted of 2 courses - my husband enjoyed the steak pie and chips which was lovely but I had the fish which was overcooked. Apart from that, the stay was fine although I think we must have been one of the youngest couples there!

"Short break.."

5
09/09/2016

We stayed in room 384..massive room didn't know what to do with all that space lol. Funiture was well mantained and clean. The bed was very comfortable and extra pillows were very welcome. We even had a comfy sofa to sit on, while watching tele. Bathroom was nice and clean and functional. Sea view was priceless I miss hearing the waves now I'm home..only down side was the Windows, there are three in the room..one was painted shut. .one didn't stay open so that left only one that we could open fully. I appreciate the Windows are old but when it's hot sticky weather it's nice to be able to get a breeze in the room. We didn't have time to visit the swimming pool this time but I'm passed visits it's very clean. We had a evening meal in the hotel which was very tasty, service was good even tho a coach load of people had turned up that afternoon the staff were very organised,and even gave my husband extra gravy. Every morning we had breakfast it was lovely..attentive staff..hot tastey food. ..and a extensive selection to choose from, got me hooked on rhubarb juice. The bar is cosey and staff friendly..there is nothing better than enjoying a drink after your meal in the veranda watching the world go by. Another very enjoyable stay....we will be back again xx

"Great Base"

5
08/09/2016

Spent a week in this hotel, mid August 2016 on room basis. As we wanted to visit Hastings and Brighton it was ideally located in the middle. The hotel doesn't have its own parking and some days it was a little difficult to find a space close to the hotel but it wasn't a big problem We had a twin room on the third floor (there are lifts), decor was modern and a walk in shower in the bathroom. Very clean. We had a sea view and the hotel was literally across the road from the beach. Town centre was a ten minute walk. Although the hotel was full, it wasn't noisy and the chamber maids were very quiet and quick when servicing the rooms. The hotel has a small indoor pool which is also lovely and clean but at 31 degrees is a little too hot to swim in! All the staff we came across were friendly and helpful and although we didn't eat at the hotel, the dining room looked inviting and was always full. The bar was quite popular in the evenings. We had a lovely week and would book here again.

"Excellent"

5
07/09/2016

We stayed here had a big sea view room was a lovely hotel and room. Really enjoyed our stay staff were friendly and helpful. We left an item behind the hotel asked us to pay for postage and posted this to us the very same day. Room was warm, bed comfortable. breakfast was buffet and ok.

"A Short Break"

3
07/09/2016

We have stayed at this hotel on several previous occasions.On this occasion we noticed one or two cut backs. No fresh fruit available at breakfast, no replacement toiletries.The toaster needs replaceing. Unable to close large open window in bedroom. Parking can be a bit of a headache Otherwise good value and friendly staff.

"A short break on the sunny south coast"

5
05/09/2016

Thank you to the Best Western York Hotel, Eastbourne for a wonderful break. We spent two nights, last week, in Eastbourne (courtesy of Wowcher). It was a delight from start to finish, and I cannot fault the service provided by the York Hotel and its staff. We had earlier been offered (by the hotel) an upgrade at a very reasonable price. We arrived to find a delightful sea view room, complete with four-poster bed, rainfall shower and lovely lighting. On arrival, there was fruit and apple juice in the room as well as a selection of teas and coffees. There was also a little Nepresso machine – a nice touch! The view over the beach and promenade was fantastic. The only downside was the noise of traffic. However, this is to be expected in a seafront establishment located on a busy thoroughfare. The room was very clean and well supplied with fluffy towels and gorgeous smelling toiletries. Thank you to the Chambermaids for your hard work and quiet professionalism. FOOD Breakfast was included on both days of our stay. The buffet breakfast was a real treat! There was a great choice, and plenty of it! A varied mix of cereals and cooked foods was offered, with plenty for vegetarians and carnivores alike. As a vegetarian who favours plant milks over dairy, and avoids wheat, I was in hotel breakfast heaven! A big jug of soya milk on the buffet table, free-range eggs, peanut butter, nuts, seeds, fruits AND gluten-free toast on request! In addition to the buffet, there was also a menu of individually priced, and cooked to order, items. Many thanks to the lovely breakfast room staff, for not making me feel “difficult” when I asked for gluten-free bread. The waiters and waitresses were fast, efficient and friendly. They have obviously received excellent training and supervision from Manager ‘Andrew' and Breakfast Room Manager ‘Rebecca'. Your colleagues are a credit to you. DINNER One 3 course dinner was included in our deal. When it came to dinner, we fancied something more relaxed than eating in the dining room and opted to eat in the Verandah Bar. Our request to change our arrangements, at short notice, was accommodated in a breezy ‘nothing's-too-much-trouble' fashion. Our meal allowance was simply transferred to the Bar menu. We were looked after brilliantly by the delightful Gabby. I was invited to try the Rose wines before buying – even though I was buying only a glass not a bottle. My choice of sandwich was prepared with Gluten-free bread. My partner's choice of dinner – Cheese and Vegetable Tarts with Potato Salad and Coleslaw were lovely, I'm told. We shared Chips and a Salad, and I finished off with a Lemon & Lime Syllabub. It was creamy, sweet and not too heavy. All in all, this was one of the best short breaks we have experienced. I would have loved to have stayed for a week! We would not hesitate to return to Eastbourne, and the York Hotel, and we will certainly use Best Western Hotels in the future if the opportunity arises.

"Relaxing break "

4
05/09/2016

Currently staying in the hotel. Very nice stay so far, great sea views room after ungrade. Breakfast great with lots of choice. Would come again . Location to all amenities is fine and welcoming staff.

"Friday 2nd till Sunday 4th September "

5
05/09/2016

Great hotel. Warm welcome. For an additional £30 we were guaranteed a sea view... The room and view did not disappoint. The rooms have been tastefully decorated, they were very clean and spacious. Brilliant spacious en suite with a power shower, extra towels and toiletries. Tea and coffee facilities were good. Our bed was very comfortable. We slept with our window and curtains open, listening to the sound of the sea all night and waking to the sun rising. So lovely! Breakfast was buffet style and it was really lovely. The service was good. The evening meal was pleasantly surprising... Salmon starter was beautifully presented. The indoor swimming pool was clean and nice and warm. The hotel is situated close enough to the town, a 5 minute walk to the pier and shops. There are some great bars around too... The marina pub is to the back of the hotel and is well worth a visit. The beach is right opposite the hotel and it's very clean and fresh. A pebbled beach but great to walk across for a paddle. We got the bus into Brighton on the Saturday... This was a lovely coastal ride and well worth visiting. We went back again on the Sunday in the car before coming home. Would I return to Eastbourne? Yes... Would I stay at the York House? Definitely.

"Lovely but staff and food were a let down "

3
04/09/2016

Went away for the weekend which was lovely. Sea side view. Though the hotel room was rather small it was clean and had everything we needed. With our groupon deal it gave us a starter and main in the restaurant. The prawns were watery and the turkey escalope was inedible. There was barely anything on the menu that I liked and I am not a fussy eater. Clearly the menu is set for an elderly audience. Manager was loud and all you could hear when you were having your meal. Staff seemed to not care if you were there. Thank you to the man on reception who upgraded us to a sea view room for free, you were truly delightful and put a great start to the trip

"Groupon Stay with my daughter"

3
04/09/2016

We were not expecting much but we were pleasantly surprised. The hotel is clean and quite modern and the room was way better than we expected. The food was nice ( a bit rich for my taste, but never - the- less great ). What made our stay was the staff they were friendly and could not do enough for you. The location is perfect and the pool was and added bonus. We love it !

"Weekend Away"

4
03/09/2016

This is our first time visiting Eastbourne and we're so glad we chose a Best Western hotel again. The York House hotel has had some proper investment of late, judging from how well equipped our sea view room was. Four poster bed, walk-in soaker shower, jacuzzi bath, good and plentiful lighting, and - to top it all off very nicely - a very high standard of tea & coffee making facilities. A nice finishing touch was a welcome bag of apples & pears and organic biscuits.

"2 Night Stay"

4
03/09/2016

We stayed here for a two night Groupon deal. It was well worth the price that we paid. The room was very clean and the bed was huge! Nice sized tv on the wall and also coffee/tea making facilities. The staff were very helpful and friendly, especially on reception. The breakfast was buffet style , with plenty of variety on offer, it was excellent. An evening meal was included for the first evening of our stay, which was I'm afraid to say, just 'okay' ( the fish dish was slightly dry, could have been better with some fish sauce). Eastbourne is delightful, we were very impressed. A trip to Brighton is a must, but beware of very expensive parking prices ( maybe catching a bus would be a better option ). All in all, a very enjoyable stay and we would definitely return and recommend.

"The bad reality"

2
03/09/2016

If you are under 50 years old... Do not waste your money... There is no atmosphere, horrible horrible food!! Restaurant smelled so bad, the decor so old and dirty... Never anyone at the bar, poor poor service, never once we got what we ordered 1st time... Plz save ur money

"The Airbourne lunch/tea package was excellent value"

5
03/09/2016

On the four days of the Airbourne air show the York House offers a special lunch and cream tea offer. We have bought the package for the last four years and found this year to be extremely good quality and excellent value, as usual.

"Groupon voucher stay"

4
02/09/2016

The staff were very friendly and helpful, we had asked for a twin room but were given a double one, as soon as we reported it the staff corrected the problem for us. We upgraded to a sea view room which was lovely.

"Worth upgrading "

4
01/09/2016

We stayed here on a Wowcher deal for dinner, bed and breakfast. We chose to upgrade our room to a sea view four poster and it was well worth the extra. The food was great but the menu options were very confusing if you were on a deal with dinner included. We would stay here again but would probably eat out for dinner.

"Nice room, shame about some of the staff"

3
30/08/2016

Really pleased with the family suite and view (although price was pretty eye watering). We had mentioned we were there for the weekend celebrating our wedding anniversary and for a "gift" they'd put a bag of 3 inedible apples which we had to throw away and 3 hard pears which never ripened in our room. Ok they didn't have to leave anything for us of course, but that seemed a strange choice of something to give. Had to scrape a lot flies off the Windows too but The main annoyance was some of the staff and access to the pool. Why have a lift with a -1 floor on it when the lift doesn't go there?? This resulted in a maze of a journey to get to the pool and back as we couldn't walk through the restaurant as there were diners. While we were waiting to ask the receptionist how to get to the pool, she was busy chatting to another staff member about something not to do with work and greeted us as an inconvenience that she had to be interrupted. At breakfast we were shown a table and promptly forgotten about as the staff were busy laying tables for lunch even though it was 9.15am. Eventually, after several minutes of being ignored, we had to call someone over to ask whether we were supposed to get our own drinks. A waiter who couldn't speak much English said he'd get me some tea which he did and returned to laying tables. I had to call him back as he hadn't given me any milk and a big sigh greeted my request for some. There were no eggs at the bar and no proper croissants - just silly bite sized things. No fruit except for prunes and grapefruit. Not impressive especially for the price. Good location though although shame no parking on site - we had to park miles away. Thankfully it wasn't raining.

"lovely sunny stay at a welcoming hotel"

4
30/08/2016

A lovely hotel with welcoming helpful staff. A very clean and spacious room but a bit disappointed there was only a shower which appeared complicated to turn on! Plenty of hot water and beautiful seaview. A very delightful waitress served us our meals which were very good although not man sized. Fantastic cheeseboard made up for any failings with the meal. Limited wine selection but ok. Shame the pool was out of order during our stay.

"Relaxing stay"

5
30/08/2016

The York House was a perfect little getaway for a weekend break. It's ideal location is within a 15 minute walk from the town centre and 5 minutes from the pier. The hotel staff were friendly and welcoming, even offering us a complimentary room upgrade, which was a lovely surprise. Our Executive room was very spacious, with beautiful sea-views. Had a relaxing nights sleep, after a delicious dinner in the hotel. The slow service was made up for by the delicious food! The one and only downside was that the swimming pool was out of use for the whole time we were there.

"AMAZING ROOM!"

5
29/08/2016

Stayed in the four poster room. Bathroom, beautiful fittings, all new I imagine. including moord lighting, Jacuzzi Bath, Rainfall type shower . Bedroom : Huge six foot four poster bed which as well as looking good, was also immensely comfortable. large flat screen tv, as well as a kettle and the usual, there is also a coffee pod machine. bottles of organic apple juice, a bag of fruit, organic biscuits Large Bay woindow with access to the balcony is also a nice touch. I seriously can't fault the Room itself. Breakfast was amazing and we also ate there in the evenings . The only issue is parking..but that seems to be throughout Eastbourne and it has t o be taken into account that it was a bank holiday weekend.

"Lunch and afternoon tea"

5
29/08/2016

We visited this hotel in August 2016 for a couple of days to see the annual Air-show and were greeted by staff who were very helpful and friendly and were shown to our table for a lunch that contained Ham,Chicken,prawns,Seafood, smoked Trout, Varieties of Cheeses, Home made freshly made Bread, Salads, jugs of iced water. and you could have had more if you had room for it.------In the afternoon you were served Cream Tea consisting of Fruit scones, Cherry scones,, Cheese scones, cream, jam, and also chocolate fountain with marshmellows, and bag of mixed sweets and tea or coffee.

"Visit prior to charity walk (Eastbourne-Brighton)"

5
29/08/2016

My daughter & her friend needed accommodation prior to a charity walk and chose York House on our recommendation .Everything about their visit was excellent & they were treated very well.The hospitality in particular was great as was their room etc The evening meal was beyond reproach.My wife & I have visited York House several times & would highly recommend this hotel.

"Fabulous room and view"

4
28/08/2016

We stayed on the Friday night before a Saturday at the Eastbourne Air Show. Lovely food in the restaurant on Friday evening and good breakfast choices on Saturday morning. As it was a belated birthday treat we had one of best sea view rooms in the hotel. Luxurious spacious bathroom, dressing room and four poster bed. Not inexpensive but worth it for a special night away. The route from reception to the room could do with some tlc but overall a nice hotel. Lady in the bar was helpful in choosing a glass of red wine. She had a nice warm personality and gave good service as did the restaurant staff on Friday evening. View over the sea is brilliant!

"Typical seafront hotel,lovely staff"

4
27/08/2016

Booked a 1 night Groupon with 2 course dinner and breakfast included. We arrived just after check in, but as it was the Friday of a bank holiday weekend, it took us 20 mins to find a parking space. The hotel will give you a permit for £1 if you can park on the seafront, but there was nothing available, so we ended up parking in a side road a 5 min walk away. Not a problem, the car was safe and there were no parking restrictions. There was a wedding at the hotel, so quite busy but check in staff were great. Took us a bit to find our room- the room numbers run in an interesting order if you aren't familiar with them, but we did find our room in the end. It was a standard double. Not a big room but perfectly adequate, clean and looked to have been recently refurbished. The bathroom was great- modern and clean. You get a tv, clock, phone, hairdryer, tea and coffee making facilities and if needed there is a fan in the bottom of the wardrobe too. The room has a double bed, tub chair and dressing table and chair and wardrobe. We were at the back of the hotel so no sea view. Did consider an upgrade but the hotel was packed with the wedding , so thought it would be unlikely anyway. We had dinner booked for 7pm and having read other reviews , we were a bit concerned, but we need not have been. The staff were so friendly and attentive. We had a 2 course from the dinner menu included in our Groupon, but we were told we could use our £17 per person allowance against the A la carte menu and just pay any extra. The daily dinner menu had a choice of 4 starters and 4 mains, which were fine, but hubby had his heart set on the rib eye from the A la carte menu and I too as a vegetarian liked the look of their seasonal vegetable platter, so we used our allowance against this. We only had to wait 20 minutes for our food to arrive and in the meantime, we had fresh iced water brought to the table, bread and our drink order. The food was lovely , the portion sizes are very generous, the plates are huge. My seasonal veggie platter was delicious and as it came with a flat field mushroom, peas, hand cut chips, grilled tomato and salad garnish I was absolutely full. The only criticism was that it was such a hot day the restaurant was stifling, as there is no aircon. I can see that waiting times could increase as it gets busier in there, but we had no problems and I was very impressed with how attentive the staff were. Later in the evening after being out we returned to have a drink outside, but the wedding guests had completely taken over the bar, so impossible to get in. ( They did have their own function room and bar, but I think it was so hot they came upstairs) The receptionist was fab and managed to get a waitress to get our drinks and bring them out to us. We had a good nights sleep, although our decision to leave our window open instead of using the fan was a mistake as at about 5am all we could hear were bottles being recycled! Breakfast was good, we came down at 7.30 and it was virtually empty. There was a nice buffet selection and as it was early everything had just been cooked. Pots of tea and coffee were brought to the table and just as the previous night the staff were lovely and very attentive. Check out was a doddle and we had no problems. The hotel is what you would expect from an old seafront hotel. Parts of it are showing their age , whereas others are bang up to date and modern. We found all the staff friendly and pleasant. The groupon deal was a bargain I think, as you nare a 5 min walk from the pier.

"Trepidation"

5
27/08/2016

We booked this hotel as a bargain offer for a birthday celebration but having read some of the Tripadvisor reviews prepared ourselves for the experiences described. On arrival we were allocated a larger room and found it to be equipped with a bed of such hugeness that it was difficult to find each other, plentiful pillows and a well-fitted shower room with large fluffy towels. There was a welcome fan given the unseasonable heat so that was our first apprehension well and truly squashed. After a very comfortable night's sleep we descended to breakfast expecting surly staff and little food. We were warmly welcomed and treated ourselves to the plentiful food on offer. So dinner was bound to be a disappointment given previous guests' comments? We used our allocation and chose from the a la carte menu with crab and crayfish, and langoustine as a starter and monkfish and steak as the main course all delightfully served and washed down with a very well-priced bottle of South African red wine. Another good night's sleep and then we found it; at last something to complain about. The shower was too hot.... Upon checking out, done with friendly efficiency, we mentioned the shower which was immediately reported to housekeeping but it seems that not all critical reviewers had been brave enough to express their comments face to face. Thank you to all the staff at York House for a thoroughly enjoyable and surprising stay.

"Show stopper event"

5
27/08/2016

My parents had a spectacular time during the 2016 airshow event having a superb buffet lunch and tasty cream tea spending the day at York House hotel Eastbourne. Staff we're friendly and attentive. Looking to book a stay next year. Well done all ??

"AIRBOURNE 2016"

5
26/08/2016

All four of us had a great time at Airbourne again this year and the air displays were as amazing as always. When we arrived at the York House Hotel at midday we were devastated to see that all the verandah seats were taken so we headed straight in for lunch and were pleased to find after we had eaten that several seats had become available. We were very pleased that there was no queue for lunch at midday but I did notice that by around 12.45 - 1 pm people were having to queue right out of the door. The buffet food was again first-class - everything fresh and all dishes refilled as they became low - and such a choice - I had to head back for seconds as had no room for the beautiful cheeses first time round. The afternoon tea again was lovely. Lovely fresh scones - three different types which was super - lovely cream and jams - and plenty of hot pots of tea and coffee.

"Mini break with my husband "

4
26/08/2016

The staff were very friendly, our room was lovely and clean, we were at the back of the hotel so was very quiet. We were offered the cheap parking on arrival for 2 days. Breakfast was good with a variety to choose from. Would definitely stay again.

"Short visit on very hot days!"

4
26/08/2016

Parking is a major problem. Being on the main street and close to the Pier made it impossible to find parking near term! Our stay coincided with two of the hottest days of the summer. The lack of air-conditioning, not usually an issue in England, made the two nights very hot and uncomfortable. Apart from that the room is relatively small but as we didn't intend to stay in much it was ok. The location was perfect. The breakfast was lovely, cooked and plentiful. The evening meal was nice, but could have eaten a little more of it :)

"Very good "

3
26/08/2016

We had a two night stay here with groupon offer. On entering the hotel in heat outside of 28 degrees it seemed stifling hotter inside. No air conditioning or fans in site. Reception staff were very pleasant. Double room was lovely and clean but wished I'd upgraded when asked for a sea front view when booking. The evening meal was nice however sauna like conditions spoilt it. Evening was spent relaxing on the veranda with a cold cider. Breakfast again was spoilt by unbearable heat in the restaurant however food was plentiful. Lovely sea walk along the pier and into town and Eastbourne beach was very shingley so beach shoes is definitely needed. We were very lucky with the weather on both days and will be visiting again as overall a very relaxing time was had by both of us.

"Great Location - Friendly Staff - But Oh Dear, the resturaunt service !!"

3
25/08/2016

This hotel is in a great location on the seafront although parking can be a bit of a problem but we managed okay, We booked a two night break with a Grupon voucher and to be fair it was good value for the money. All the staff were friendly and most helpful, especially the young lady in the Veranda Bar. The only thing that lets this hotel down, and the reason we have only given it an Average rating is that the service in the restaurant was shambolic. We put this down to a lack of staff and/or lack of training. There did not appear to be any sort of system for the waiters/waitresses to work to. Obviously they were not allocated their own tables to service as they were all over the place, one minute serving, clearing half a table in between, tables left uncleared whilst new customers were having to wait for tables. Delays in serving food, etc etc. The poor lady trying her best to run the restaurant was tearing her hair out and having to tell her staff what to do every few minutes. We have stayed in numerous hotels over the years and do know how a restaurant should be run, even if it is only a three star hotel. Now for the good bits, oh yes its not all doom and gloom. The location is excellent, the staff very friendly and helpful, the standard double room we had was very clean and comfortable and the veranda running the length of the hotel at the front was a cracking place to sit and watch the world go by in the evenings with a glass or more of whatever takes your fancy. Plenty of restaurants and shops etc within walking distance nearby and good road access if you want to explore the wider area. Would we return to this hotel? definitely yes we will, because I'm sure that the management will take on board the comments regarding the restaurant that we and others are making and will sort it out. I sincerely hope so.

"Awful service"

1
24/08/2016

Stayed here for 2 nights on business. Wasn't made aware of the cheaper parking. Main bar was fine....good barmaid and nice chicken salad. Room was fine. Then breakfast....waited for 10 minutes which was fine as it was busy. Got a table for 1 and asked for coffee.....got my buffet breakfast which was all cold. Ate breakfast and no sign of coffee by the time I had to leave. Next morning I decided to go much earlier I.e. 7.30am and was the first person in.....asked for coffee and poached egg with salmon. 3 more teenage staff asked if I'd like coffee....I repeated I was waiting for coffee, eggs & salmon.....got the coffee this time but after 20 minutes STILL no breakfast!!! Poor effort!

"Great Groupon Deal"

5
24/08/2016

Stayed here one night with a Groupon Deal for £69. Managed to book in for the Friday of Airbourne. We're upgraded to a bigger room with a lovely seaview. The 2 course dinner was excellent and service was great. Only 4 choices but what we had was delicious. Paid extra for pud. Lovely comfy room and bed. Breakfast was also excellent especially the eggs bread. A thoroughly enjoyable stay and an absolute bargain. Would definitely stay again

"Warm and pleasant seafront hotel"

4
23/08/2016

We had a family room here for my birthday in January. For us it's a great a hotel as not only is it on the seafront with nice rooms, it allows dogs and he was made to feel as welcome as us, he's bed was made up in the room with a welcome treat for him and birthday chocs for me wishing me a happy birthday. On arrival we got a parking ticket for just £1 allowing us to park right outside, meaning we could go off to explore Eastbourne town. Of course in Jan it's not the livest of places but we had a brisk walk along the seafront and then a nice dinner in the hotel in the evening. Having an indoor pool, although small was a bonus. The staff were friendly and made a big fuss of Bruno our Springer spaniel.

"The Verandah Bar - was very disappointing indeed."

2
23/08/2016

There is a staff shortage ( chefs / waitress ) but not only that - there was no acknowledgment that we had to wait over an hour for lunch to be served or even a simple apology - no tips for sure !! The food was not hot when it arrived !

"Day watching the airshow"

4
22/08/2016

Spent a great day watching the Eastbourne airshow from the veranda of the hotel. An excellent lunch was provided and then a delicious afternoon tea. Would recommend the hotel as an ideal venue for watching the show from. Great service.

"Airbourne Show with buffet lunch and tea"

5
21/08/2016

Great experience watching the Eastbourne Airshow from the Hotel balcony. There was an excellent buffet lunch and tea provided. Probably one of the best scones I have ever eaten with choice of jams and clotted cream.

"Thoroughly Excellent Service and Old School Charm"

5
21/08/2016

This was a Groupon deal that I was originally going to take with my partner, but ended up taking with a friend. This meant changing the booking from a double to a twin just a couple of days before we went. The hotel receptionist (Mark) that I spoke to about this was brilliant, and eventually managed - even though our visit coincided with the Air Show and one of their busiest weeks - to upgrade us to a seafront room. Our first floor room was lovely; comfortable and well-appointed with fruit, biscuits and fruit juice provided. My companion was held up by several hours due to the Southern Rail Strike and this meant we had to change our dinner booking from 8pm to after the restaurant was supposed to take orders. They were lovely and welcoming and couldn't do enough for us, with no sense of haste about us being the last diners. The food is very good, fresh and generously portioned. The deal we had was for the set menu, but they are happy to offset the cost against the a la carte menu, and there is none of the sense of being a second rate 'voucher' customer that I have experienced in the past. The breakfast was very good (we went down early) with high quality ham and cheese for the continental breakfasts and plenty of choice for the rest. The clientele during our visit was mostly retired people in tour groups and large family groups. Some of the former were very grumpy indeed, and I was impressed at how thoroughly patient, pleasant and professional the staff were with them. A very welcoming and attractive hotel and one I'd definitely go back to.

"Airborne"

5
21/08/2016

Visited for the 4th year in a row for Airborne air show. Package includes seating overlooking the promenade, buffet lunch and cream tea. As always the whole day was great value with outstanding customer service from all the staff and we look forward to 2017.

"lovely hotel on seafront"

4
20/08/2016

Stayed on woacher deal worth upgrading room to seaview. Recently refurbished our room 304 had own kitchenette and on suite shower room.The bed was very comfortable and very clean. We had dinner and breakfast in the hotel. Staff were very welcoming and friendly and nothing was to much trouble. We were able to park right outside the hotel with the £1 parking voucher from hotel. Location was great could walk into town and straight onto beach.

"Shocking evening meal"

1
20/08/2016

Terrible – yes, but this is aimed at the restaurant because we were booked in for their evening meal on the first night using a Groupon two night deal. I have never experienced ‘field mushrooms' before and hope I never will again. The mushrooms were disgusting and completely bland along with a tatty salad that was just awful. The roast chicken was probably the worst I have ever had in a hotel as it was just tasteless and probably frozen meat along with the tasteless broccoli and cauliflower that were also frozen I would assume. The mashed potatoes were covered in a fairly tasty sauce so it was hard to tell if they were ok or not. The dessert was probably the best course – just, but this was strawberries a trace of meringue covered with some sort of cream but certainly not fresh. We were only asked if everything was alright at the end of the meal by a cheery well-built lady in a black suit and strangely enough when we said it was really awful she did not seem surprised! She offered us complimentary drinks to make up for it, but really!! Now in my experience, in any decent restaurant the waiter/waitress will always ask if everything is OK about two or three minutes into the course you are eating as that is always time to put things right if needed. Not here! Take note Mr Restaurant manager and learn!!! Strangely enough the breakfast was fine with cereals or cooked available from the buffet or they would even put together full English upon request. I suspect that the evening before when we had dinner there it may well have been a stand in chef or someone from the local school on work experience earning a bit of evening pocket money which would explain the reason for such appalling food. To be fair to the hotel, the room had a large comfortable bed, bathroom and room service were all fine and our request for a sea view was fulfilled at a cost of £15 per night that I think was reasonable. The reception staff were helpful and pleasant and to their credit acted really quickly by calling for an ambulance immediately when an elderly gentleman had a tumble on their front steps. Respect guys! To sum up, in my opinion it is a reasonable three star hotel, rooms were fine if you pay extra for a sea view, reception and hotel staff good the only drawback being the evening meals and the dining room staff who really haven't got a clue. Also the reception area could do with a makeover in line with the room we had on the second floor although I did see signs of fresh paint in other areas so there is hope yet. I agree with other comments regarding the orange juice being watery but that is because they put ice in the container and as soon as it is nearly empty you just get coloured water. Yes the carpets are tatty and need of a good hoovering or replacing as they looked really grubby and tired. I really don't think that just because we were on a Groupon deal we should expect a poor standard of food or indeed any lamentable excuse in response. The reason why companies offer Groupon is to attract new people through the doors in the hope that they will come back time and time again because the product offered was so good. This is called good marketing strategy but obviously the message has not reached York House yet. You can park outside on the main road if you are lucky and just ask at reception for a resident parking voucher. This was very reasonable and will last until 11 am the following day and only cost £1.00 so no problem there. Would I return? Well yes I would, probably, but I would definitely not have an evening meal in their dining room when there are numerous restaurants past the pier in Terminus Road that simply take your breath away. Try the Greek restaurant called Gr/Eat Greek Deli and Cuisine for really good food and wonderful service, we did and what a contrast. Read and learn York House, read and learn!

"Competitive hotel in Eastbourne"

3
19/08/2016

York House Hotel offers very good value in the highly competitive hotel business in Eastbourne. Situated right on the promenade it offers good food and newly refurbished bedrooms. A lot of the hotel could do with improving but nevertheless I would stay there again. The staff were all very pleasant and helpful.

"Nice location, very good accommodation, poor restaurant and food"

4
19/08/2016

A great location with nice a sea view (only if you get a room with sea view). Nice hotel, good service, nice swimming pool. Kids loved it. I visited with my family for two nights and we loved our stay. Unfortunately the restaurant lets the hotel down. The dinner was terrible. My daughter who is a fan of desserts didn't even like her chocolate brownie. The whole restaurant (food, furniture, staff) needs an upgrade. I believe people wouldn't be bother to pay something extra for quality food especially during a holiday.

"Friendly and comfortable hotel in great location"

5
18/08/2016

Excellent room - upgraded to sea view without even asking (or paying extra!). Welcome was warm and the 24 hour parking for £1 a bargain. Food very good. All-in-all the perfect hotel for a short break in the lovely Eastbourne.

"Lovely, old hotel - but dreadful restaurant."

3
17/08/2016

We came to the York House for an overnight Groupon deal stay. Our room was an executive one, that they had turned into a twin for us. Reception was excellent and check in was fast, efficient and friendly. The room was old fashioned but spotlessly clean, and the bathroom was modern and all marble, with a beautiful walk in shower. There was a large flat screen TV on the wall, which was a lovely modern touch. We were very happy until we arrived at dinner, at the earliest booking time available when we checked in at 3 - 8:30pm. Tip - book before you arrive if you want a 7pm meal (this was a Monday night so it would be worse at a weekend) The restaurant was two thirds full, and nicely decorated (if a little dark). As I sat down, I immediately noticed that my spoon was filthy. This made me check my other cutlery, and I found my knives had dried food on them too ?? The restaurant manager was appalling. She approached us with menus and said loudly, "Oh you're here on a deal aren't you. That means you're ONLY ALLOWED a starter and a main". My friend and I felt this was highly inappropriate and we were very embarrassed. The manager rarely smiled, and was dressed completely inappropriately too. All the teenage waiters wore green shirts and coloured ties and black skirts or trousers. The manager wore a pair of tight multicoloured trousers and a white top; she appeared in the identical outfit again at breakfast the next morning! When we first arrived I wondered why a member of the public was going into the kitchen. The other waiters and waitresses were very young, and though doing their best, they needed direction. They got very little support from the manager. Early on, a male waiter tipped a plate of leftovers on the floor near the door. It looked revolting, as if someone had been sick. For the next 10 minutes we watched as other guests stood on the food, and some slipped as they walked out onto the wooden floor. The manager looked directly at the mess, but made no attempt to clean it up. In the end I called another waitress over to alert her, and she told the manager. The manager berated the male waiter in front of the whole restaurant, telling him "he should have dealt with it". The food itself was poor. The starter - pear in blue cheese dressing - was 99% salad leaves. There was a tiny piece of sliced pear and no blue cheese taste at all. The main was a cheap turkey steak (Tesco £3.99 for 5) and served with beige vegetables (potato, parsnip and a pile of onion), and a HUGE pile of red cabbage. The only nice thing was the delicious gravy/ sauce. The manager then offered is dessert, which having told us earlier we 'weren't allowed', was confusing, and we declined. The following day, we had a lovely time sitting on the veranda enjoying the sunshine and soft drinks from the bar. We had sandwiches from the hotel for lunch which were slow to arrive but delicious, and beautifully presented. I have hated giving a partly bad review here, as the hotel and staff were lovely, and it was a great deal. The poorly managed restaurant, however, really did spoil our stay. The restaurant manager was highly unsuitable for the post - she was rude, lacked the customer service skills to smile at her guests, and did not manage her team effectively. If I were the main hotel manager I would monitor her carefully, as she would stop me from using this hotel again.

"Enjoyable Visit"

4
16/08/2016

We arrived for a one night wowcher booking on the last day of Airbourne that included dinner and breakfast. We found a back road parking spot near the hotel because we had arrived approx 1030am on what must be one of their busiest days of the year. Reception were very helpful and said they would try to get us an early room and I asked if an upgrade to sea view might be possible, she said she did not think that would be available. At 1200 we checked again and were told a room was ready and it was a sea view with no extra cost, we loved the big room 144 with a lovely recently refurbished bathroom and were very happy! The dinner menu did not seem that exciting but in fact turned out to be very appetizing, with excellent service, although the wine list has a very small selection to choose from, prices for a hotel seemed fair. Breakfast was OK but the fruit juice was poor and the only fruit seemed to be prunes. It is only a short walk into the town centre and pier. It was excellent value and we enjoyed our stay and would come again.

"Lovely Hotel"

4
16/08/2016

Very good location, right by the sea and short walk from pier shops and restaurants. Very big comfortable bed in a clean well presented room. Complimentary toiletries and tea/coffee refreshments tray. Breakfast had a wide choice with real fresh fruit juices. Would definitely stay here again.

"So pleased to be back"

5
15/08/2016

Yet another return visit during Airbourne where all tne staff were busy throughout the 4 days. Yet service was still good, breakfast great, although not as refilled as often due to large coach parties being catered for, but just had to ask and it arrived. Lovely yo see Mark, Darren, Teresa and many other familiar faces, though some new too.. Had fun using the pool which i hope they never remove. Room was clean and spacious with the added benefit of a fan which was continually in use. Try this hotel, enjoy the indoor pool, the beach opposite, the shops, the theatres or just come and relax and enjoy the food.

"Airborn weekend"

4
15/08/2016

Overall brilliant. Great clean & tidy room, very comfortable. Breakfast was very nice with plenty of choice. Very nice restaurant although very stuffy as a lot of the windows would not open. Excellent staff whop were very helpful.

"Birthday Treat For Dad at Eastbourne Airshow"

5
14/08/2016

I bought this as a Birthday treat for my Dad who is 83 years young! The groupon deal was for seating, lunch and afternoon tea on the Saturday of the air show. The staff were so accommodating, even down to providing a tablecloth as the metal table was reflecting the sun! They had a wonderful time, the seats were great, the food of a very high quality and plentiful. He and his companion had a super day. Thank you for making his day a memorable one.

"Review of York House"

3
14/08/2016

The room was small,but nice & clean the staff did not know what they were doing.No management control over them.The breakfast & evening meals were very poor quality & always cold.The bar drinks are very expensive I would not recommend this hotel unless it is just to sleep over.

"Lunch and afternoon tea"

4
13/08/2016

Booked this for lunch and afternoon tea during Eastbourne Airshow. Food was very good but choice of wine very limited and their Sauvignon Blanc and Pinot Grigio tasted awful so resorted to a bottle of Prosecco at £27 a bott!! But all in all a great day with a band provided to add to the atmosphere. Would definitely recommend.

"Airborne lunch & afternoon tea"

5
12/08/2016

Friendly welcome, the staff were helpful and friendly couldn't do enough for you. Excellent buffet lunch lovely fresh salad and beautiful tasting fish. Afternoon tea was amazing scones light and yummy, fruit kebabs with chocolate fountain lip licking scrumptious.

"Lunch and Afternoon Tea watching 'Airbourne'"

4
12/08/2016

We did not stay at this hotel but booked a special package to have Lunch and Afternoon Tea whilst enjoying the seafront display at 'Airbourne'. A good position to enjoy the aerobatics of the planes taking part with the benefit of comfy chairs, good facilities and live music from the Traditional Jazz Band. The lunch was lovely with a nice variety on the buffet which was constantly replenished by the attentive staff. Then to just marvel at the planes for a few hours before sitting down to afternoon tea with scones, jam and clotted cream. Note: you must eat in the allotted times and you are not able to reserve seats on the terrace, but this did not pose any problems to us. We thoroughly enjoyed the afternoon.

"One Night Stay"

3
12/08/2016

We visited this venue on a Groupon Deal after reading good reports. We arrived late afternoon and was lucky enough to park outside ( the hotel give you a voucher costing £1 which allows you to park till check out). we had a very nice room overlooking the beach which was very comfortable. The offer included a Two course meal which was disappointing. The dining room was not big enough to cater for all the residents and you were virtually sitting on top of one another.

"An enjoyable 2 day stay at York House Hotel"

4
12/08/2016

We stayed overnight 10th August 2016 for the airshow the next day. The same hotel did a Groupon deal of lunch and a cream tea on the 11th for the airshow. Our room was large, clean and overlooked the sea. We were on the first floor and everything about the room was perfect. The only possible improvement could be a clean-up of the parapet walkway outside the window which has obviously been used by decorators as a base for ladders to paint the exterior of the building and left a bit mucky. Apart from that - great. The staff were friendly and very attentive at mealtimes. The food was good quality and plentiful. No unnecessary waiting, queuing or mess around the buffet area. The hotel is well placed on the promenade for the pier, shops and other attractions. Also, a £1 parking permit from reception gets you 24 hours parking on the road right ouside the hotel! We will definately stay at York House Hotel the next time we want a break in Eastbourne.

"Disappointing"

3
11/08/2016

We paid extra for a king size bed. Unfortunately we were just given two single beds pushed together which were very uncomfortable. The plumbing in surrounding rooms was very loud. Particularly in the middle of the night when toilets were flushed and taps were turned on. We didn't get a good night's sleep. The breakfast was good though and there was a nice selection.

"A very enjoyable, restful stay."

5
11/08/2016

Very warm welcome to hotel from Harry on Reception was a prelude to a consistent friendly, welcoming & helpful attitude from all staff members. We enjoyed the an excellent buffet breakfast with a wide selection of English & Continental dishes. Our evening meal was similarly exemplary with a good choice of dishes cooked & served perfectly. The bedroom had a splendid seaview & we slept very well in a large & very comfortable bed with surprisingly minimal noise from the seafront road. All in all a very commendable hotel.

"Enjoyable"

4
10/08/2016

We stayed at York house for two nights and found it very enjoyable. The front desk team were all very helpful and efficient. The room was spacious and well decorated, the bathroom was a decent size with enough shelving, although a little bit under lit. The bar prices were reasonable with a good selection of drinks and snacks. The terrace had a pleasant view of the sea with plenty of seating. We had an evening meal and breakfast, the food was of a good standard. Would stay again.

"A very perfect place "

5
09/08/2016

Me and my partner went away for a night and the best part is we even got to bring the dog. The hotel was a lovely place, the staff couldn't do enough for us. The meal was included in the deal and was very good value for money. We were allowed to bring the dog into the bar area and they accommodated him while we could have dinner. The breakfast had a wide variety of options and offered a warm and welcoming way to start the day The weather, hotel and the sea side made this the perfect get away! The only negative we had was the lack of parking but we were made aware of this before booking but there is some back roads which offers free parking.

"Great 3 night break."

5
09/08/2016

We were there from 5-8 August. Welcomed by a very polite young man called Romario. He greeted us with a warm welcome and arrange an extra nights stay at a discounted price. The room was lovely. Sea view, clean and spacious. Food was great, with a large buffet for breakfast. There is something for everyone. Dinner was excellent, we opted to pay the extra on the second night and order from the A la carte menu. The rib eye was cooked to perfection! (We weren't offered the option on the first night, which is a shame because we would have chosen it). The bar tender is a lovely lady, who really works hard and still has time for polite conversation and has good knowledge of local information. Over all, this is an excellent hotel with really great staff and good food. Nothing is too much trouble. We even had our beach chairs delivered from Argos and they were happy to receive them and offer to bring them up to the room. Goodbye Britannia, hello Great Western! ??

"Amazing Hotel"

5
08/08/2016

The Receptionist, The Duty Manager, Restaurant Staff and Theresa the Barmaid, all of them excellent job! Very good food, precious, tidy and comfortable 134 room with gorgeous sea view (I loved the terrace). Nice swimming pool. Would visit again.

"Great hotel "

5
08/08/2016

Stayed at the York house 4th to 6th August on a fantastic groupon deal on arrival we checked in with a very friendly man on reception our room was a standard as was told when we reserved our booking and was lovely only fault was the water was to hot in shower which you couldn't regulate. Sorry hotel we were in room 310 Food i could not fault you only have to ask staff for anything and they was so helpful. Would definitely return to York house as we visit Eastbourne regularly as parking amongst other things is much easier than staying in Brighton. Well done to all the staff. And thanks to the housekeeping.

"A break from it all"

4
07/08/2016

I visited Eastbourne for the first time with my 14yr old son and 2 well behaved small dogs. After reading some of the reviews on here I was a little apprehensive about my choice of hotter. I needn't have been, the reception staff were very welcoming and helpful, they even upgraded us to a sea view room which was very spacious with seating area and wonderful views out to sea. The bathroom was a little tired looking, but everything worked perfectly well and it was very clean. We booked dinner for 7pm and were seated at a table for 2 by the window. Our order for drinks was taken promptly as was the food order. Unfortunately, after a 50 minute wait and people who sat down after us were being served, we were becoming a little annoyed and my son was ready to start eating the tablecloth! The restaurant manager had noticed our delay and came over to apologise and went to investigate what had happened in the kitchen. Our order had been missed! Now I know this wasn't really a good situation, but you know, these things can happen and the manager straight away told us all our drinks and further drinks were on the house. Happy days! The food arrived, my son had steak which was perfectly cooked and very tender and I had haddock in a crumb, freshly caught that day-delicious. Once it arrived, I really couldn't fault it and I am a bit of a food snob. breakfast was fine, one of the staff was a little surly and didn't like to give eye contact, but apart from that, the food was hot, and cooked well. This is a simple, clean, but old hotel (but they're all,old on the front there in Eastbourne and the management do the best they can with the building they have) it's in a great location handy for the pier and town centre, I would stay here again.

Mark C, Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us here. Apologies for the missed order and was my pleasure to offer the drinks complimentary as our way of saying sorry. We hope to see you again in the future

"Fantastic!"

5
06/08/2016

Had a great stay here with my mum. We both had great rooms with very spacious en suites, which were kept wonderfully clean by the hard working housekeeping staff. There are lifts to all floors. All the staff were very helpful and friendly, the restaurant serving up good, locally sourced foods to a high standard. The beach is opposite the hotel or if you're not feeling that brave, the hotel has it's own indoor heated pool. The Verandah is a lovely place to sit with a glass of wine in the evening, listen to the sound of the waves on the beach and people watch. There are plenty of places to eat, with the pier and the town being just a short walk away. There is a lively market in town a couple of days a week with a bustling town centre with all the usual shops, banks and some very good buskers! We had one bad day with the weather so went to the theatre and saw a wonderful performance of Don't Dress For Dinner in a wonderful old theatre and at a mere fraction to London prices. Don't get tricked into booking through Expedia, contact the hotel direct for the best deals.

Mark C, Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. As you say the housekeeping team do work extremely hard and are an asset to use here. Thank you for the lovely comments regarding food and service. It is always advisable to book direct with us as we can offer the best prices. We look forward to welcoming you back in the future.

"Lovely stay in Eastbourne"

5
06/08/2016

We had a lovely overnight stay at this hotel. We were upgraded and had a beautiful room with sea view and four poster bed. The dinner was very good as was the breakfast. The staff are very friendly and the room was spotlessly clean. This was our second visit and we will return.

"Groupon deal"

5
05/08/2016

Hotel clean and comfortable only a few minutes walk to the pier. Went with a fussy eater even she managed to find something on the set menu which I thought was OK. Puddings were delightful. Breakfast was plentiful and buffet style (continental and English). Hotel will give you an all day parking ticket for £1-didn't have any trouble finding a space.Take bus number 12 or 12x (faster) from the pier into Brighton for the day £6.50 return OAP's can use their freebie passes after 9.30am. Would thoroughly recommend hotel-a great stay at a great price !

"Lovely stay with a very nice room"

5
05/08/2016

Had a lovely stay at the hotel. Stayed here on 27 July and 3 August as we were working in Eastbourne. Both the dinner and breakfasts were excellent and had a nice swim in the hotel pool on the second occasion. We stayed here on a Groupon and Living Social Deal promotion and the value for money was excellent. The location is brilliant and it is fairly easy to park with the £1 parking voucher scheme which allows you to park along the seafront or nearer the town for a 24 hour period. We had stayed here previously last year and brought our dog with us and they even left him some dog biscuits in the room which was very thoughtful. Will definitely stay again as we are in Eastbourne fairly regularly on business. The female hotel receptionist (sorry I don't know her name) is a credit to the hotel and the management. Thank you for a lovely stay.

"A lovely week end by the sea"

5
04/08/2016

A very nice hotel, right by the sea, splendid view from our bedroom window. Located quite conveniently close to the centre of town, away from noisy neighbours. A traditional old English style building, but with modern comforts, WiFi, Jacuzzi in the room and a heated swimming pool in the basement. Buffet breakfast with a very good selection of food and choice of extra buffet dishes i.e. Smoked salmon and scrambled eggs. Will definitely recommend and hope to come back in a near future.

"Lovely stay"

4
04/08/2016

Enjoyed our overnight stay for our wedding anniversary. Paid a little extra for a sea view which was great, good sized room and facilities, large comfy bed, no fridge and shower was too hot! Complimentary chocs for our anniversary was a lovely touch! Food was good although customer service at breakfast could be improved. Got a good deal through Groupon!

"Great stay"

5
03/08/2016

We booked a two night Groupon deal & were delighted both by the facilities & level of service. We advised the hotel before arriving that we would be celebrating our wedding anniversary & the management certainly pulled out all the stops to ensure our stay was special. We were upgraded to a superb room with sea views and given a complimentary drink with our two course meal which was included in the deal. Contrary to some negative reviews, we thought the food in the dining room was very good. At breakfast I ordered various items from the menu rather than the buffet & they were fresh & delicious. There was no porridge available at the buffet but when we enquired the chef happily prepared a bowl - a tribute to the level of service we enjoyed throughout our stay. The weather was truly miserable for August but the hotel more than compensated for this. We would like to thank the management & staff for a most enjoyable short break.

"Good but not Great"

3
01/08/2016

We booked the two night stay with Secret Escapes which included breakfast and one two course dinner. We arrived early and wasn't expecting to check in early but the receptionist was unfriendly - no smile or good eye contact so we went and ate lunch out in town. When we came back to check- in the young receptionist was very helpful and friendly and even offered to carry our bags. We were in a standard room, which was small but clean and comfortable (compliments to housekeeping). The view was horrible but being on the side of the hotel was probably quieter than being on the front. Someone from the Hotel had phoned before we arrived to ask what time we wanted to book our table for dinner, which I thought was good customer service. Things went downhill when we got to the restaurant, the hostess (restaurant manager?) said we were on table 7 which was in a row of tables for two set up in the middle of the room with about a foot between them. I asked if we could sit in an unoccupied table in the window which was more private and was taken aback when she said "no, that is a nice table which has been reserved by someone with a baby, your table is no 7". That put me in my place, she might as well have added after "your table is rubbish" because it was!! I didn't want to whisper to my husband or listen to the other couples conversations but we were so near to them, it was hardly romantic. The young waitresses were friendly but couldn't answer any of my questions about the menu - more training needed perhaps? The food was average and my chips were hard and undercooked so I asked for a fresh portion - no apology given and by the time they arrived I had finished the rest of my meal. We didn't bother with dessert because I felt very uncomfortable, there is no atmosphere, no background music and it was very hot. Breakfast the first morning was cold and people were waiting for hot food to be topped up, there is only one toaster for a lot of guests. Not enough staff and the few working looked harassed. Breakfast the second morning was hotter so it's a bit hit and miss. Some of the staff are friendly and helpful but some are bordering on being rude and look miserable, which makes you feel unwelcome and uncomfortable. This hotel has a great location and could be really good but I wouldn't recommend it because of the restaurant.

"Had a good stay eventually"

4
01/08/2016

We didn,t at first have the room we wanted on the first night.The next day the duty Mgr Darren Snook and Harry his assistant kindly upgraded us to a deluxe suite which was very kind of them.Food very good.Staff fairly helpful.Would recommend.

"Great place to stay"

4
30/07/2016

My husband and I came to this Hotel via a Groupon voucher. The price was amazing, considering it was at the start of the School summer holidays. Staff were friendly and very helpful - nothing was too much trouble. We had requested a room with disabled facilities and it did not worry us that the room overlooked a side road. Room very clean and shower room was great - bed large and very comfortable. The indoor pool was an added bonus - we had hoped to go for a swim in the sea but the weather was poo. The 'help yourself' breakfasts were good and you can have as much as you want. I would have given this Hotel a 5* rating but the dinner we had on the first night was not that good - on saying that - we did not have to pay for it as it was included with the voucher. I would recommend this Hotel.

"Good experience"

4
30/07/2016

Stayed overnight with dinner and breakfast . Lovely clean room and shower room. Food very good and staff very attentive and friendly. Good location. Large area with tables to sit outside. Will definitely stay again.

"nice hotel with friendly staff"

5
30/07/2016

We stayed here for two nights in July 2016 on a Groupon voucher. They charged us a pound for all day residents parking right on the other side of the road which was wonderful value and solved a problem. We could grab our deckchairs and towels in the morning from the car and go to the (pebbly) beach. Check-in was swift and every member of staff was polite and friendly at all times. Dinner was lovely, couldn't fault it. Breakfast was a bit basic but we enjoyed everything we had. They replenished everything efficiently. The room was very nice, bathroom was fine. We slept extremely well. The swimming pool was nice too. All in all a very enjoyable stay, great staff, thoroughly recommended!

"Beautiful Sea View Room, Let down by poor breakfast and dinner offering. "

3
29/07/2016

Paid for a sea view which was lovely. Room was extremely clean although there was a quite a bit of dust floating around, especially out of the fan. The bathroom was clean, looked very modern along with power shower. Breakfast and dinner could definitely be better and have a more thought out setup. Most dissapointed with the breakfast which lacked everything you'd expect. Despite having a good selection of juices, the juice dispensers have a little tap which look great, however not suitable to cater for such breakfast numbers. Some of 'kilner jars' even had cling film around the tops as the lids were missing. The pastry/ danish selection was poorly with little to no choice and the youghurts in the bowl were warm. The fried eggs looks over cooked and multiple eggs cooked in a pan and thrown in the warmer. The potato wedges were dry and not appetising at all. With regards to the catering fot vegetarians, having a suitable offering would be great. This lacked in the daily dinner menu and breakfast. Finally the filter coffee served at beeakfast tasted burnt and bitter. I assume this is brewed in large batches and left to stoop for a few hours throughout breakfast service. Pot of tea was also very watery and unenjoyable. Overall stay was good with a great view, however wouldnt recommend on eating from here.

"Fantastic Value and Friendly staff"

5
29/07/2016

Just got back from an excellent two days at this hotel! Staff were friendly, helpful and most of all happy! We were upgraded to a sea view room at no further cost and it was beautiful ! Food basic but good and no one could fault the large spread at breakfast! Fabulous!

"Beware "

1
25/07/2016

Stayed at this hotel for a few days . On arrival there was zero hospitality and very cold reception . Not the usual welcoming you get at hotels . Several rooms had been booked and we had only needed one . I could understand the confusion. When finally were able to check in the hospitality wasn't great. I had been promised as upgrade however on arrival this was not the case as the box of chocolates promised and jacuzzi bath was not in our room . The room was pretty basic carpet stains throughout the room and under the table, the stains were pretty bad . The shower is a complete joke!!!!!!!! There is no shower door so the water spills out onto the floor. Ended up having to lay thick towels to absorb the water . The shower itself is either boiling hot or freezing hold mostly scalding hot. As for the breakfast it was continental with hot sausages , beans etc , the juice was basically water with colouring . When we went to eat it seemed we had been given a table secluded from everyone else and being people of colour it was very noticeable. This is something that we noticed and given a table away from the other guests as soon as the seater looked at her clip board. We didn't even go to dinner that night that I had paid for due to the treatment that morning . Overall it is a very budget hotel the carpets throughout the corridors need updating and look jaded .

"Lovely room poor service and disgraceful breakfast"

2
25/07/2016

We stayed for one night in an executive sea view room which was beautiful and very well equipped. That is where the good review ends. Service in the hotel is poor. Breakfast was shambolic. After being ushered into the hot room and waiting for over 10 mins I had to get up and speak to a waitress to ask for a pot of tea. The selection of fruit was extremely poor prunes and oranges. A very poor selection of dry Danish pastries and muffins. The cereal bar was very messy with cereal all over the table. At no point during the 30 minutes we were there was this cereal attended to. Hot food was luke warm and we had to request for food to be replenished as staff were not attentive or aware of the depleting food. needless to say we will not be returning

"Avoid this hotel"

1
25/07/2016

checked in, We did not get what we expected... Which was a deluxe four poster bed room! Due to staff incompetence we have ended up with a standard room with a sea view... So that means we haven't got any of the additional benefits that come with a deluxe room. We had proof that it was a four poster bedroom that had been booked. Yes they have repaid the additional cost for the deluxe room and we have no choice but to accept it due to the plans we have made this weekend!. They could of had the courtesy to phone and tell us, and we could have made other arrangements! This is not the start we wanted for a nice weekend we had planned. After being prompted we did get the bowl of fruit and fruit juice that we would have had! Also the wife sent an email to the manager and received a phone call 20 minutes later apologising and saying that this would be looked into! He also offered us drinks with our dinner, which we excepted, one pint and a vodka and coke. We suspect that due to some TV celebrities being there that they had the room that had been booked for us.... Just an observation! On check out I was asked that apart from check in sir did you enjoy your stay.... No... You ruined that on check in!!

"Great location, seaview but room very hot"

3
24/07/2016

My sister and I took our Mum to York House to celebrate her birthday. We booked a family room with a sea view costing £134 with breakfast. It was a lovely room, having a double and two single beds. However, the bathroom was tiny and the room was extremely hot. There is no air conditioning or fridge, just a small electric fan so it was quite uncomfortable at night. Our room, 154 on 1st floor, was nicely decorated and had huge windows overlooking the sea. We arrived about 3pm on a Friday and had trouble finding a parking space. I went to reception to ask about a parking voucher but the two staff kept me waiting for at least 4-5 minutes as they were both on the phone dealing with reservations - not a good first impression. However in general the staff were very friendly and polite, especially in the restaurant. There were many guests there on Groupon deals that included breakfast and evening meals. We also ate in the restaurant that night and it was very good. The staff were friendly and efficient and the food was tasty and presented well. They do a 2 or 3 course menu for £17 or £22 which was pretty good. Breakfast was OK but not sure that it's worth £12.95. The buffet is plentiful and there are various options that can be cooked to order but I would have liked to see some fresh fruit included. The pool is lovely but small. There are changing rooms but they looked a bit tired. Unfortunately the lift does not go down to that level so we couldn't get Mum down there to use it. The hotel is in a great location with an easy walk along the promenade to the pier. There is a small train that runs all along the seafront with tickets costing £1 each way so very reasonable. Eastbourne Bandstand is only about 15 minutes walk away, showcasing tribute acts. Lionel Richie was on the night we were there and tickets were priced at £7. Eastbourne has a very nice feel to it although I'm not a fan of stony beaches. We enjoyed our short break but didn't sleep well at all because of the hot bedroom. The next day we drove to Beachy Head which is well worth a visit. Parking is just £1 for an hour and there is a visitor centre there too. Great views, hilly walks and lots of fresh air.

"Not a bad hotel but a few problems"

3
24/07/2016

The hotel is located quite centrally and parking is available nearby but it's the luck of the draw whether you actually find a space. Charge for parking £1 per day through the check-in desk. Room allocated was on 3rd floor and was quite small. TV ok with freeview channels only. Bathroom had a shower only. The shower cubicle was the smallest i'd seen in a hotel and the mixer tap was difficult to adjust for temperature, I had to contact reception to be able to shower at a comfortable temperature. Shower head did not hold up on it's own and flopped forward. Altogether the shower room was the worst aspect of our stay. Breakfast was pretty good, never used the restaurant for lunch or dinner so can't comment. Staff on the whole were helpful.

"Excellent value seaside break"

5
24/07/2016

We booked to stay at this hotel after purchasing a very reasonably priced Groupon. Right from the booking stage through to checkout we were very impressed with the helpfulness and efficiency of the staff. We were also impressed with the quality of the food in the resturant for dinner and breakfast, our room was clean and nicely decorated, and we were even lucky enough to get a parking space right outside for £1. This hotel is a great location with easy walking distance to both the pier and the local shops and restaurants. We thoroughly enjoyed our stay and wouldn't hesitate to recommend this hotel to friends and family.

"Good setting"

3
22/07/2016

Very pleasant hotel but parking diabolical.Request a sea view.We had one on the first day-lovely room with very good view of sea and front.Second day we had to move because all such rooms had been booked.What a contrast-small pokey room,very hot with a good view of the bins.The birds were nesting close to our back window(only one) and were cooing all night.The bird poo was very evident on the drain pipe!! On the plus side the breakfasts were good bar snack,fish and chips was very fatty.Overall a visit of contrasts not sure that we would return.The general manager should have phoned today but no call yet.

"Very enjoyable stay"

5
21/07/2016

I visited Eastbourne for the first time earlier this week with my husband and elderly parents and we were all very impressed with both the town and the hotel. Although I would normally have liked 4* accommodation, but having looked at the reviews I decided to book the BW York House Hotel. We upgraded to two Deluxe Rooms as we wanted a sea view and these were the only ones available on our dates. The rooms we had have recently been very tastefully refurbished and were beautiful. Quality soft furnishings, furniture, excellent appointed bathroom and spacious dressing room. Breakfast was freshly cooked with plenty of choice. The staff were very friendly and helpful. We are planning to visit again hopefully later in the year. I would not hesitate to recommend this hotel - especially the deluxe rooms to anyone.

"Disappointed"

3
21/07/2016

First let me start with the positives, the majority of the staff were polite and attentive, and the location is good. We booked a two night stay with Secret Escapes, and the escape on the final day sadly was very welcome. Speedy check in, we asked about any upgrade and were stonewalled, fair enough we thought, it was worth asking. We were given a room on the third floor, it was clean and well appointed but it was small, the bathroom however was even smaller. The shower was the smallest I have ever used, even caravans and mobile homes have a larger shower units. Our stay included a meal on one of the nights, we selected the final night during the check in procedure. The service was good, but the food was frankly poor, the choice was limited but we expected that, but the quality was not good. To be honest, having experienced the breakfast our expectations were quite low, the food managed to meet even that low expectation. The daily £1 street parking charge was welcome, but getting a nearby spot is hit and miss but that is hardly the fault of the hotel. Having been told at check in that they were full, the restaurant was not busy, the bar was almost empty on both night and a little uninviting as well. Liked Eastbourne, had a great time walking and eating out but the hotel was a real low point foe both of us. We only returned to the room each night at 22.30 to sleep it was so small and unwelcome. Good hardworking staff let down in our experience by poor facilities, we would not return again.

"Amazing view makes the difference"

5
21/07/2016

We booked a groupon deal for my birthday. The view from our room was amazing i recommend sea view for sure. Room didn't have fridge but other than this everything was perfect. Close to local shops and station.

"A bit disappointed but still nice"

3
21/07/2016

Booked a groupon deal: 2 nights with dinner and breakfast; based on the review it seemed like a good deal. Indeed it was, however the room (092) needs an updgrade as well as the bathroom (don't be taller than 1.70m or you wouldn't be able to stand in the shower). Not the most impressive room but beds were comfy. A negative point: the access to the room is via the restaurant and the view is over a roof: do no open the windows or you will have fries smell in the room. Staff was friendly and helpful, food at the restaurant good but the quality of the breakfast could be improved. Don't give me wrong the selection was nice but I wouldn't pay £12.95 for what they provide. Swimming pool is nice and warm. Location: within 15min walk from the train station, 5/10min to the Pier. Room was cleaned and cleaned every day with fresh towels and showering kits everyday + tea/coffee and biscuits.

"amazing customer service"

5
20/07/2016

You can't beat the staff here, we had requested a room with a bath so were upgraded to a suite with a jacuzzi bath in it with sea views. Very helpful friendly staff who can't do enough for you. On requesting we keep our room a little longer on our departure day, we were kindly given an extra hour for free. The location is great and good food and service too, however busy they are. We also loved the £1 parking permit and a lovely warm pool. For the price we paid, we had a fabulous time and would book in again with no hesitation.

"Utterly disappointing"

1
17/07/2016

If you are wheelchair dependant do NOT book this hotel as there is not enough room for the wheelchair to fit beside toilet to transfer. I made two calls before I booked to check disabled rooms & was told they were adequate. Had my husband not driven over a 100 miles we would have come straight home. I had to leave my room & use disabled toilet near reception when I needed the bathroom which included going through the bar. We were on a 2 night B&B with 1 nights dinner. The restaurant staff were lovely as was the breakfast but the dinner was worse than a cheap cafe. There is a nice pub behind the hotel called the Marine where the food is delicious. Please check your bills before paying because we were given 3 different bills which ranged from £84 to £24, the lowest being correct. Will not be staying again

"Somewhat tired"

3
16/07/2016

We had a groupon deal, but if we hadn't and had paid full price, I might give the hotel 2 stars. Based on the reviews here, I was disappointed. When booking the hotel originally there was a rather officious member of staff that took my booking. However, the staff we came into contact with whilst there, were very friendly. We wanted to settle up for extras on our meal on the night, rather than at check out. This led to a little confusion at the time, but was worked out on a calculator, which we paid. However on checkout they informed us that we had been undercharged for a minimal amount, which we needed to pay. The room we stayed in was tired in its decor and the bathroom more so, with a stain around the bottom and unpleasant furnishings. The room and bathroom are overdue an update. I personally wouldn't stay here again.

"Oh dear!!! Must do better!! :-("

2
13/07/2016

Well 4 nights booked. Get to reception and problem with my booking. Had to get my phone and Internet on in the Rec to show them my confirmation. Not great I'm knackered after the drive here! Couple next to me kicking off as they had booked the four poster de lux room had confirmation email bit no four poster! Too many Cheifs I'd say. Everyone I met was on a Groupon deal. Ok , try to log on. No internet!! There problem , my phones ok. Recpt logs onto there own internet then asks me my password!!! Really???? Hell you can have it. Just get me my room. Ok room , yup lovely sea view as booked and paid extra £60 for great... Except DOUBLE bed not the TWIN I booked!! Now j love my son but no way!!! So called rec and off we go again. Room twin sorted. The beds hell, knackered springs you feel everyone! Evening meal nice. Breakfast well OMG!!! Sort it out!! Would I pay £12.95 for it!!!!!! No way. Toaster doesn't work properly, food like warm by food I mean tinned cold mushrooms, eggy bread we called Soggy bread! Ran out of orange juice and waiting for s delivery! Really?? A 3 star really? Filthy dirty by cereals, had to ask for a bowl. As for the porridge, just look!!! Disgusting! The make your own muslei is a joke. A bowl of oats, that were empty do had to ask to fill up, then four little plastic pots of what was left er rasins? Seeds?? And can't tell you the other two as empty. Why ? , and frankly shocking way to treat you. Missed one breakfast and ate out. Last day I'll Order a mushroom omelette. Omg rubber with whole tinned mushrooms in! Inedible junk. If you can't do breakfast even to a mediocre standard don't bother! Evening meal, er no a la carte tonight so it's that me u take it or leave it. Staff at both breakfast n evening standing doing nothing! Nothing at all. Tidy up for gods sake. Basic stuff. Oh now the swimming pool. Pool ok. Just have to go through the dinning area to get to it! Er sign please would be good? 3 stars really? And then my son tried 3 times to go in the pool Sunday but very busy, no problem he went later. Saw kids n adult in there so go it only to be Told er I'm going to tell you to get out! Why said my 19 year old? Because there's signs all over the hotel saying its s lesson. NO THERE WAS NOT!!!!! There was one sign on the to by the reception that you do not pass to go to the pool through said dining room! So here's a thing, how about a sign on the doors eh??? To the pool and the changing room?? It's s private company that hire YOUR pool for lessons. Yes I did let reception know. So room nice, staff ok but lazy imho, breakfast a joke, dirty in breakfast room! Pool nice ( if your allowed to use it when YOU want(. Location spot on ( parking easy on side road or front with concession for people staying). But Lots more effort and thought needed along with organisation and cleaning. Love Eastbourne area, people town and restaurants great but will not stay here again.

"great time,again!"

5
11/07/2016

32nd year!someone is doing something right!service was as brilliant as usual!and the food!a diet is now in order!already booked the same week next year!! i would recommend this superb hotel to friends and family!!

"Fantastic as always!"

5
11/07/2016

We booked a stay at the York House as a mini getaway with friends. Having stayed here plenty of times before, as expected we had another great stay. Sea facing rooms with lovely bathrooms and all a great size! We went out for dinner but did drink in the bar on our return and received great service from the staff as always. Breakfast the next day was delicious. Plenty of local produce to try and some lovely home made extras! Thanks to William and Darren for looking after us. We will be back and highly recommend you pay a visit if looking for a hotel in Eastbourne :)

"Superb "

5
10/07/2016

What a really pleasant seaside hotel. The staff were efficient, friendly, with nothing too much trouble. Our room was spacious, clean and maintained to a very good standard. The evening meal we had was very tasty. The menu is "upper level traditional", which suited most of the clientele. Breakfast was buffet style, offering something for everybody. We had our 2 dogs with us, which normally drives our choice, or lack off. However, unlike some pet friendly hotels, we really enjoyed our stay and wouldn't hesitate to book again.

"Another perfect weekend break"

5
10/07/2016

2nd visit to this hotel and once again from start to finish I cannot fault it. All staff friendly and helpful, room with sea view was spotless, modern and well equipped, breakfast was yum with loads to choose from and this time had one of our evening meals in the restaurant and was not disappointed. A morning dip in the pool too which is to a perfect temperature topped off a relaxing we'll need break.

"Perfect location"

4
10/07/2016

We stayed during August 2015 for two nights as part of our anniversary celebrations. This hotel is very central and along the sea front which can be very busy a times, but this is to be expected. The reception area was pleasant, with friendly staff. The room wasn't the biggest however it was well decorated I absolutely loved the colour and design of the feature wall, bed was comfortable and most of all the bedding and room was clean. Let's talk about the en suite it was lovely the shower was powerful and extremely spacious unlike some en suites I ha en encountered in other hotels. Me and my husband were in a back facing room on the second floor only draw back there isn't a few only the back gardens of the neighbours who never seemed to be in their gardens, so if you'd prefer a view go for a sea view room didn't bother us though. More than enough for breakfast from continental to full English only down was the slow and onlytoaster they had,but service was excellent we both only eat well done eggs which was freshly made for the both of us without any problem. Oh I forgot to mention they have a swimming pool for all guests to use for no extra cost definitely great stay and we'll worth it as we booked through Groupon.

"This could have been a 5 rating...."

3
09/07/2016

Stayed here for two days as celebration of my Mums 79th Birthday. I booked through a Groupon deal therefore a reasonable price, but I had to request a low floor to accommodate my Mum who does not like lifts. The Receptionist I spoke to at the time, who was very polite and helpful, said there were no lower rooms but I could upgrade to a superior family room for an extra fee. I readily took up this offer . On arrival I was dismayed to find that the room which was very pleasant and a sea view as we were expecting but did not have any of the "Frills and Spills" that had been described for a superior room, IE, dressing gowns, slippers, fresh coffee, soft drinks etc. etc. The receptionist was quick to remedy this but we still did not get all everything . I would have certainly graded an 5 but really find it annoying when I have to ask for things to be provided for a room that is supposed to already be in place. As said before the staff are very friendly and helpful, food I would say was average. Room very comfortable but inadequately supplied with the little luxuries I was expecting. Great that parking is outside the Hotel and only costs £1 a day.

"Relaxing stay"

5
07/07/2016

We booked this hotel, as it was a long the seafront. I upgraded our room to a Seaview room for only £15. We were pleasantly surprised that the room came with a luxury four poster bed with a few added treats in the room too. We had a lovely evening meal and breakfast. The staff were friendly and excellent customer service. The location was quiet. On the whole, we had a very pleasant stay.

"Excellent, well run, comfortable hotel"

5
06/07/2016

Three of use (mature women friends) stayed in a big family room on the first floor, room 154 with a king size and two single beds. The room was huge with a lovely seating ares looking out of the big bay window out to sea. It was clean and beds were very comfortable. The welcome was friendly and as we'd had a long journey we were given a complementary box of truffles! We were too tired to trek around looking for a restaurant so ate at the hotel. It was so good we ate there again the second night! Breakfast was great although we did have to tell the staff that the self service trays of bacon had ran out, as had the brown bread, but they replenished quickly. We were impressed that we were given a parking permit for any bay along the sea front with an 'H' on it. This cost £1 for the whole weekend which made life a lot easier. All in all I would certainly stay there again and would recommend it to anyone!

"Good"

4
06/07/2016

Had a good stay, couple of niggles, food service was quite slow, and the food did not 'fit' a 3 star hotel in a seaside resort. Sea view room a must, and the room we had was very comfortable, clean, if a little tired in places.

"As expected"

3
05/07/2016

We got a Secret Escapes package at the very last minute, including 2 nights stay, breakfasts, and 1 dinner - all at a very reasonable price. We are at the British seaside, there's a heated indoor pool, and a nice seaside front porch. The room is small but clean, and staff have been very friendly. Breakfast could be a busy challenge, so we will see how that goes. Acceptable so far, as expected for a Best Western member.

"Hotel in General"

3
04/07/2016

On arrival there were quite a few steps up to the hotel Not very suitable for people with walking sticks and crutches!! Rooms were clean but dated and overlooking an untidy back yard. Our party were all shunted to the back dining room which again needed up dating. Food was just o.k. Did not like the idea of having to place your evening meal at breakfast time. By that time one had forgotten what they had ordered or were sitting at a different table and this caused total confusion. Staff in dining room were very pleasant despite all this.Not a great choice of vegetables either. If I had a choice I would not return for these reasons but it is up to the tour operator to also take these matters on board.

"good"

4
02/07/2016

Visited for 5 nights. Room was clean and adequate size, at the back with view of a skip..(this is not a complaint) Quiet at night. Menu was varied and food well presented. Helpful friendly staff.Good value for money.

"Excellent Rooms"

4
30/06/2016

The bedroom we had was excellent, recently refitted with a walk in shower and new decor. It was perfect for our stay for the Eastbourne WTA Tennis which was in easy walking distance. The breakfast was plentiful and well cooked if a little basic. The bar staff were very pleasant but perhaps to make it excellent more usual branded spirits would be better.

"Great"

5
29/06/2016

Seaside location with excellent view. Large rooms and bathrooms.Helpful staff . The food served in the restaurant was excellent.I enjoyed a few drinks in the hotel bar and terrace. Truly amazing accommodation and service. Will definitely visit again.

"Great location"

3
26/06/2016

Right on the seafront and offering parking vouchers for a pound give the hotel a good start. After that it all slightly fell away. The room was OK but needed updating, the food was better but it was s-oooo slow coming. Lots of young people waiting ( but it seemed the took "waiting" literally ! Overall nothing to say, avoid ,but I am sure there are better places along the "strip"

"Amazing"

5
25/06/2016

Fantastic from beginning to end! I (55) took my disabled/elderley Mum & her 82yr old friend! The staff were so helpful & friendly (especially REBEKA!!!!!!! Harry, William, Gabby & Andrew) The accommodation was perfect! Near to everything & right opposite the beach. Lovely views from our super seaview family room. Food was fabulous, tasty & plenty of it!!! (evening meal&breakfast)Parking was easy too. There was also a swimming pool which i used it was a lovely 31deg!!!! Nothing to fault here wotsoever! We will go back! Thank you to ALL for such a memorable stay! (Weather could've been kinder to us!!)

"best value,best service, go best western"

5
23/06/2016

Stayed at BW York House for 2 nights. From the moment we arrived the service by staff was exceptional. Professional, polite, patient and nothing was too much trouble. Breakfast was very good with lots of choice of fresh produce and an array of well cooked food. We had dinner on the second night which was included in our stay. We were not overstruck with the set menu and were given £17 per person (very generous) to spend towards a choice from the a la carte menu. I was let down by desert. The chocolate torte was not nice, very dry and hard, I would not have paid £6.25 if I had paid the normal menu price. I mentioned this to the waitress who apologised, which was much appreciated. The room was spacious and very clean with lots of towels and complimentary toiletries. I stayed with my elderly mum who was very impressed. She easily walked the 15 minutes into town each day, stopping for coffee & cake on the way. We will be returning to York House at some time in the future, and will use the lovely swimming pool next time. Many thanks to everyone at the hotel who made us very welcome and made our stay a very pleasant one.

"Another relaxing break"

5
23/06/2016

We have recently spent another enjoyable 2 night stay at York House Hotel, our 3rd visit. We had a lovely sea view room with the bonus of a small kitchen with tea and coffee making facilities and a microwave. We parked outside the hotel with the £1 permit per day obtained from the hotel. We had an evening meal at the hotel on the first evening, the menu is limited but well presented and good food. Breakfast was plentiful, the sausages were really tasty! We will definitely return and look forward to our next stay.

"We had a great time."

4
22/06/2016

The room was big and we had a sea view. We had a special deal - 2 nights with breakfast and one evening meal. (Groupon) The Hotel was clean and the service was very good. When I could not get the shower working I phoned the reception and someone came within 5 minutes. The drinks at the bar were very reasonable priced, the food was good and we enjoyed our stay. The only fault I can find is the parking. The Hotel does not have its own car park and although you can pay 1 pound for a parking ticket for 24 hours, I had to go round the Hotel a few times to find a space on the second day. Probably because we came back late. But we had a very enjoyable stay and I think that even if people come on a special deal it is always clever of the management to give the best room available as people will come back again.

"Lovely hotel, lovely stay tainted during the journey home"

4
19/06/2016

The hotel/room/ location is excellent. However, I received a telephone call on the journey home accusing me of pinching the bath robes. There were non in the room when I arrived. Some of the staff need to be more diplomatic in how they ask questions to guests! Shant be staying again when I get treated like that!

"enjoyable short break"

4
18/06/2016

we only stayed for 2 nights but had a nice room with a sea view. the evening meal - vegetarian platter- was beautifully presented and very tasty as was the pudding (chocolate bread and butter pudding). Good breakfast buffet.

"Back again for short break"

4
17/06/2016

We used the special offer deal for 2 night b&b, with one included evening meal. This was about our 15th stay - we try to come once a year- and it is interesting to see how subtleties vary across time. For example, at present breakfast is a buffet, with coffee served by waitress. I found the sausages and bacon to be truly superb, and there is a good overall choice, though on first morning had to remind more than once to bring coffee (and people at next table were really cross about something). Dinner was OK with 3 choices each of starter, main and dessert; in the past has been more inspiring. There was an issue with our offer apparently only allowing 2 courses but the restaurant blurb suggests you can have 3; after some debate they waived the £5 they wanted to add to a (rather average) dessert which we wouldn't have had anyway if the offer was clearer, so watch out for this. Room was good and comfy; we brought a dog and they thoughtfully provided blanket, water bowl and doggie treats (much appreciated). The hotel has a turnover of coach parties so was pretty manic (we normally come in February; quite different then!!) and maybe not the most peaceful place in Eastbourne, perhaps. But the view and proximity to lapping waves is unbeatable.

"Great Service"

4
14/06/2016

Stayed for 2 nights June 2016, the food was delicious breakfast and evening meal. The service was excellent, with helpful and friendly staff. We asked if it was possible to have our evening meal in our room so we could watch the England game, it wasn't a problem and they even brought each course individually so they wouldn't get cold.

"Nice location with Seaview"

5
08/06/2016

Nice hotel with the street behind full of local restaurants and about 10 minutes walk to the City Center. 5 minutes by car to the train station which is about £5. Room was good but not very modern. Room service and the whole staff were very efficient and friendly though. However, they offered BT channels and could watch the Europa final, thumbs up !! The food served at the restaurant of the hotel is not very tasty though the portions are quit big. Its best to eat at local restaurants. Swimming pool looks very old and dirty too.

"weekend break"

4
06/06/2016

just a few hundred yards from the pier, a very friendly hotel on the seafront. great location ,clean lovely room, great shower. very good selection at breakfast. Will stay here again. eastbourne is less crowded than brighton and good for a pleasent weekend away.

"Amazing afternoon tea"

5
06/06/2016

We booked an afternoon tea on Red Letter Days and turned up to be greeted like old friends, the table was ready for us in the window overlooking the sea and the tea was ready to be served as soon as we sat down. For £32 for 2 people I thought it was very good value and a lovely treat, when it came it was Enormous! It would have fed at least 4 people! The sandwiches were tasty and fresh; gammon / tomato, egg/cress, cheese/pickle, salmon and cucumber a whole round of each. Eight pieces of bread in total! Then there were 4 very big homemade scones with cream, butter and jam, 2 fresh cream chocolate eclairs and 4 slices of chocolate cake. We were impressed with the cleanliness and comfort of this hotel and the friendly, helpful staff and we will be booking in for an overnight next time we are on this coast. If the meals are as good as the afternoon tea we will be in for a real treat!

"Great location"

5
06/06/2016

Great location had room overlooking sea. Great breakfast and dinner. Staff were very helpful. Parking could be problem in July/August in road. £4 to park in road over night but you can get £1 voucher from hotel when you arrive to leave you car until 11 next morning. Plenty of good restaurants within walking area. Would certainly go again.

"Great location"

5
05/06/2016

First time visit to this area this hotel is ideal for exploring the coast east and west. The hotel room was very clean and tidy the staff very helpful and polite,breakfast was very good,would recommend this hotel.swimming pool not huge but adequate.

"Good for a little break"

4
04/06/2016

We have stayed here a few times. They have good value offers that include meal deals. We like the location,staff helpful friendly. Parking on the road with a £1.00 ticket per day from hotel. Food very good. Great for that getaway break without breaking the bank.

"Return visit"

4
04/06/2016

Once again a lovely stay at this hotel. Friendly staff despite being very busy with three large coach parties, they responded with smiles and a happy manner to any of our request. Always happy to supply with more tea and coffee for room. Busy breakfast too but as things run out were quickly refreshed. Hope to be back in October

"Good overnight stay"

5
04/06/2016

We stayed here in May 2016 for our anniversary. The hotel was clean and tidy and staff were helpful, close to the pier and restaurants and they give you a parking voucher for discounted parking along the front. Would be happy to stay in this hotel again but Eastbourne itself did not have much to offer. We did not eat here so cannot comment on the food. A lovely welcoming touch was they left us some chocolates on arrival for our anniversary. The only negative was it was very hot in the room as the towel rail and perhaps heating had been on so was very stuffy had to open the windows when we arrived. I would definitely recommend this hotel.

"Location couldn't be more perfect and if you like basic....."

2
31/05/2016

I chose this place for the location - the beach is just over the road and my room had a fabulous view. But this is not the hotel to choose if you want anything more than a basic place to lay your head. Despite the apparent recent refurbishments to the bedrooms, the general state of repair/decor is poor and the public areas a bit grubby. Unfortunately these shortcomings weren't made up for by the quality of service from the staff. In the main they were pleasant but ineffective; is there a central training school somewhere where they teach waiters/waitresses how to studiously ignore their customers and fail to anticipate even their basic needs (like they might actually want to order something off the menu you have given them)? If so, then there were many graduates of that school in evidence here. A pity because with a little investment, this place could be really nice. The top tip I picked up from Eastbourne regulars was to book the "other" Best Western at the opposite end of the promonade.

"Always a good place to stay"

4
30/05/2016

We decided to try to get away for a couple of days and booked the York House in Eastbourne. When we arrived we were made welcome by a nice man at reception. He gave us all the information regarding our stay at the hotel . Our rooms were very spacious with a lovely sea view. We had a walk-in shower but no bath. This was great for us as we only use showers, however our friends had bath and shower. We had a pleasant efficient cleaner for our room. Tea, coffee and hairdryer were provided, I so wish English hotels would start putting a bottle of water in their rooms. Lots of people don't drink hot drinks. Breakfast was included and there was plenty of choice. From a full English to fruit and yogurt. The restaurant staff were attentive and pleasant. We did try the bar again but it still hasn't improved from last year. The bar area had no ambiance and was still very limited in the beers it sold. On my last review the York House responded by saying they stocked beers in bottles behind the bar and unfortunately we were not offered these. Well on this occasion we asked the bar staff and was told that they didn't and hadn't . If you drink lagers you will be ok. Overall our stay is always good but sometimes in the evening we would just like to stay in the hotel restaurant and bar.

"This was a special trip for my wife's birthday present from me!"

5
29/05/2016

I have stayed at York House Hotel many times before now and I must say that each time has been just superb! Everything about the hotel is just wonderful, all of the staff are so polite and attentive, they will all go the extra mile for you, without any fuss such as taking the suitcases from the car straight to our room if asked. We must mention that the sea view rooms that I have stayed in are all very well decorated and are to a very high standard indeed! In fact the rooms that have had should all be appointed AA 5* as they really are stunning in every way and as for the décor, this it is always fresh and has been maintained to a very high standard indeed. The food is absolutely wonderful, as it is all so fresh and the choice is overwhelming. You can have anything from kippers to smoked salmon or indeed an omelette to a full English if so desired and if you have limited mobility or just prefer to be served, the staff are more than happy to assist. We are very proud to be part of the Best & Western Rewards group, as we accumulate our rewards points on each visit and we will then exchange these, for a bottle of wine or put it towards our room service bill at the end of our stay! I cannot recommend this hotel and all of the staff highly enough, everyone is so polite and will treat you with respect, weather you are aged over 100 or just a mere toddler the service will always remain the same: PERFECT! In every way. So “Thank you to all of the staff at York House”!

"Wonderful Experience"

4
23/05/2016

We could not fault the hotel or its staff both were excellent, staff friendly and accommodating. the only fly in the ointment was hate to say it but it needs fixing..the toilet cistern kept dripping not on the floor inside the cistern the noise could be irritating...the room was very comfortable more pillows less cushions on the King bed please..last but not least the flags outside unfold them my partner came in the evening and could not find the Hotel because the flags were all caught up. When he asked for directions he was sent to the other Best Western not the York House. I would recommend the hotel to anyone excellent excellent...Breakfast the choice was brilliant,,,,

Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. Thank you for your kind comments with regards to the food, staff and accommodation. I agree the choice for breakfast is brilliant, with lots of locally sourced food and our Chegworth Apple Juice from Kent. I have asked my maintenance team to look into the cistern issue. We look forward to welcoming you back in the future.

"Disappointed"

2
19/05/2016

One night stay and was very disappointed £90, room was clean but very small. Room 110 avoid, on a landing on its own, everyone has to pass the room to get to theirs and you can hear every word so no chance of a peaceful early night or lay in. It also has the cleaners cupboard right next door so she was in there bright and early and then let herself in the room while we were sleeping. Very unhappy customer, did tell reception the next day.

"Excellent Room and Location"

5
19/05/2016

Took my daughter and granddaughter for girls weekend away. Was surprised to see just how wonderful the room was. right on the front of the hotel just feet away from the sea, wonderful. The room was extremely spacious, we even had a dressing room and Jacuzzi bath. The staff were very helpful and friendly. It all made for a wonderful stay and I would return here.

Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. I am pleased to read you had a wonderful time away for your girls weekend. Thank you for your nice comments with regards to the room and my staff. I look forward to your return.

"Hotel with a view"

4
18/05/2016

Hotel sitting right on the front great views and airs on a sunny day .Staff was excellent with the Service and quality of approach to Customer Satisfaction. My only let down was the cistern was very noisy and seemed to be positioned behind the headboard

Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. Thank you for your kind comments regarding my staff. I have to agree the views from the front of the hotel are great. I have asked my maintenance team to look into the cistern in the room. We look forward to welcoming you back in the future.

"Appalled! Absolutely shocked at the service from Management."

1
17/05/2016

First of all, to set things straight; I stayed last weekend of April for a family wedding. The hotel & grounds were beautiful, clean and the staff were very friendly and ever so helpful. The food served was to a high standard, plenty of staff walking around to aid with request for extra drinks, more bread etc. I am NOT faulting the hotel on the wedding side. That side was perfect. I am faulting the hotel as paying customer for a hotel room. Yes, I got a party rate of £90 for a room as it came under the wedding party but the room was a shoe box! Me and my partner walked in and practically tripped up over the bed as that was how small the room was. Hardly any room to move, the bed took up most the space, I couldn't pull out the chair from the dressing table where the mirror/tv was stood, as was about an arms length away from the bed leaving me no choice but to do my hair & make up standing. The bathroom was tiny, clean, but tiny. I don't see how this hotel can think charging £90 for this room is acceptable, I dread to see the full price!! Now, the thing that got me the most was visiting other peoples rooms. Most of them were in bright, spacious rooms, I was so jealous thinking I wish we had a room like theirs, only to find out, they paid the same party rate of £90 and the room was given to them upon arrival - whaaat!! How can they charge the same rate and give some bigger rooms, some smaller rooms! I'm not sure how that logic works. Now, for the finale; a few days later, I decided to message the manager of the hotel, expressing all my feelings I made above, to which they replied "why did you not come to reception? We could have sorted it then and there and upgraded you to a bigger room" .. well first of all, I had care of the bridesmaids children, so I had no time to go to reception, secondly, we had half an hour to get everything settled before we had to make our way down to the ceremony, and thirdly, I did not want to upset any of the wedding party by complaining, as id hate to ruin the brides day! Upon telling them this, and having days apart from them replying to me they offered me a "free meal" to which I declined, still no answer as to why bigger rooms were given at the same price. After two weeks of exchanging emails with the hotel manger I asked for Heads Office email..again I expressed my concerns & added I was not impressed with the managers attitude to get a reply from Head Office saying "Cut to the chase, what are you after?" ..SO RUDE!! I was putting off writing a review for this hotel, as I was giving them time to win me round, now, after receiving that email, I have ranted. Awaiting a reply still from Head Office.

Mark C, Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. I note your comments with regard the management, initially the manager and myself. It is unfortunate that you have taken my comments out of context and misquoted what I actually said and totally altered the meaning of my email. I have therefore had to request that this review be taken down for distorting the facts, which I don't like to do as all is fair normally speaking. It is coincidental also that we have received another 'word for word' email stating similar, which naturally makes us wary. As mentioned in a direct email to yourself any larger rooms for the 20+ rooms attributed to this party were paid for extra and were not on the same rate as yourself as you have stated. You are correct we have asked why you didn't say anything on the day as we may have been able to come to a resolution immediately, this would not have in anyway involved the 'Bride' and we can't fathom your comments on this matter either.

"Perfect stay"

5
16/05/2016

On arrival we were checked in by a lovely receptionist who greeted us with a warm welcome. Explained to us everything we needed to know. We arrived in our room (194), wow what can we say. The room was perfect, with a lovely sea view. The room was spotless, housekeeping had done a very good job. We were staying for our anniversary weekend, and we had a nice note and chocolates awaiting us. During our stay we briefly used the pool which was a lovely addition to the hotel. Bar and restaurant staff were welcoming, friendly and very efficient. I would highly recommend and would stay again. We now wish we had stayed for longer.

"Lovely room and bathroom"

4
14/05/2016

Great stay, lovely room, beautiful bathroom. Great food. Helpful staff. Having difficulty thinking of something negative to say. Take a coffe and sit in the front and watch the world go by. Swimming pool as warm as a bath. Lovely apples available for free in reception. 5 min walk to town. Take a bus to Brighton, but get on the limited stop bus. Three theatres in town to choose from.

"great overall experience"

4
10/05/2016

had a very lovely anniversary stay here in the room with a four poster bed and Jacuzzi bath. The bed was very comfortable and i loved that we had a sea view and a balcony. the staff were very friendly and helpful.

"Day trippers...."

4
09/05/2016

A trip to the Towner Gallery provided us with an opportunity to spend one night here. The staff were helpful, accommodating & friendly too. Our room was clean, bright and wonderfully spacious with a fine seaview (thank you). The bath/shower room was of equally good standard. We ate out at 'Bill's' in the evening after exploring some of the town and sea front. On Saturday morning, an extensive full breakfast was available for a comfortable period whilst the sun streamed into the dining area overlooking the sea. Set up by a fine breakfast, we checked out, having enjoyed our short stay, before exploring the sea front and then heading off to the Towner Gallery. All in all, a very pleasant stay and a hotel we would happily return to.

"Fantastic Hotel - Perfect Stay!"

5
09/05/2016

I stayed here on business for just the 1 night last week - I can only say that I wish it had been for longer! The hotel is perfectly located on the seafront, the parking was no problem at any point during my stay - and £1 permits are available from the reception. Very simple and straightforward! Without exception, from the friendly lady on the desk who talked me through everything so well, she helped me with directions and even printed some documents for me (I think her name was Sarah?), to the breakfast staff who served a fantastic breakfast (the juice bar is great -highly recommended) and the bar lady who kept my water freshly topped up all afternoon with ice when I was working in the lobby, everyone was amazingly friendly - there is a real difference in the levels of friendliness that you experience in a place like this, it really makes all the difference as a business traveler - something you don't get in the likes of a Ramada or Hilton. My company had booked a 'studio' which perfectly suited my needs, incredible sea view, plenty of space to work and spread out with a wonderfully designed bathroom and powerful shower. Everything was spotlessly clean, no faults whatsoever! When I was leaving my room in the morning, one of the housekeepers even spotted me struggling with my suitcase and stopped to help me, she helped me carry everything downstairs with a smile. Everyone here is just so personable - it really is the hotel with personality! Overall, I had a fantastic stay - I can highly recommend and I am looking forward to returning, both for business and leisure!

"Great location"

4
06/05/2016

A nice hotel, with friendly staff. It's not new but it was clean, confortable and quiet. The only drawback is that there was a weeding that weekend and at breakfast the following morning the weeding guest arrived all at the same time so there was a congestion for the buffet. The location is absolutely fantastic, just over the beach.

"Lovely Stay"

5
06/05/2016

We stayed at this hotel for a weekend break at the beginning of April. Had a lovely time, the staff were friendly and although our room was not very big, it was clean and comfortable. We had booked to eat in the restaurant on one of the nights and I have to be honest and say that we weren't expecting too much, but both of our meals were superb and the service was great. Would recommend.

"Normal extremely good service"

5
04/05/2016

Decided to book on the Wednesday to our 'second home' !! Staff are so accomodating & we were given our normal seaview room which gives my daughter ample space as she has mobility problems. There was a wedding there on the Saturday, this did not impinge on service for other guests. Thanks as always to Mark and his team.

"brilliant mid week break"

5
03/05/2016

booked a 2 night stay at this hotel for a girlie weekend with my daughter,and we were so impressed with our studio /apartment room which was lovely overlooking the sea, with everything you could possibly want.breakfast and service were great and the staff couldn't have been more friendly and helpful.will definitely be coming back

"a very happy tripper"

5
02/05/2016

Just got back from Eastbourne, stayed at the best western on the Royal Parade, We could not fault it, had a deal from Groupon dinner, bed and breakfast. when we got there we were upgraded to sea view no extra cost, it was great as had lovely weather. food was good, only problem was not allowing enough time to enjoy it more, will be back soon

"Lovely 2nt stay very good value for money"

4
02/05/2016

Had a 2 night wowcher deal for myself and my husband...was very impressed with this 3 star hotel. We had a sea view room (which is a must) it was very clean, spacious and modern. Some of the corridor areas looked like they could do with new carpets and a spruce up. The evening meal was lovely all be it the menu very limited, but seeing it was included in the package was excellent valve. Breakfast was also lovely with the usual buffet style which was hot and plentiful, also a selection of dishes made fresh to order. However on both mornings we ordered salmon which we were informed they had run out of.. Staff all very pleasant and accommodating. Overall stay was very pleasurable and we definetley be back again. Thank you York House Hotel

"Wonderful stay"

4
02/05/2016

The location of the hotel is perfect as it is next to side roads where there is unrestricted parking. All the staff and guests were very friendly and there was a very relaxed atmosphere. The reception area, bar and dining room were very comfortable and the pool was beautifully warm. We were lucky enough to be upgraded from a twin to a family room overlooking the sea which was wonderful. I would definitely recommend this hotel.

"Too many covers"

2
29/04/2016

Business meeting spoilt by slow service and poor food. Apparently one of their cookers had broken down. Drinks expensive but surroundings and staff pleasant. Too many guests making it unpleasantly slow and tiresome.

"How do you do it"

4
25/04/2016

My wife and l arrived on a deal, 2 night b&b plus one evening meal for a £109. We were given room 244 which had a sea view, Large bathroom and decent size room with all the little bits that make a trip. hairdryer, soap, shampoo etc and tea and coffee tray. The evening meal was excellent with great wines priced at around £20 great value. We also had drinks in the bar which had a super selection of beers wines and spirits. The hotel also has a indoor pool. Breakfast was super, huge choice I had salmon and eggs one morning and kippers the next both excellent. Great hotel see you all soon Lee and Bernadette Poynter.

"Anniversary stay"

5
24/04/2016

Lovely stay, staff, food and position. Minor hiccups that excellent staff sorted immediately and without fuss. Thanks for a great spring break weekend at a reasonable price. Originally intended to eat out but glad we didn't thank you dinning team..

"Ideal hotel for seaside holiday"

5
22/04/2016

Brilliant, helpful, friendly staff certainly make this hotel a great place to stay. There is no car park but a £1 permit from the Reception desk for parking on the road lasts until 11 am the next day. We had our dog with us and, although on the 3rd floor, were right by the lift and stairs so relatively easy to take her outside. The room was large and well-equipped though no sign of a duvet or bowls for the dog.The sea view was amazing as is access to the promenade and beach if you can cope with the very busy A27 through road that runs along the seafront. We ate breakfast at the hotel and there was plenty of choice and friendly staff in the dining room- we did need them for the very temperamental toaster! A lovely visit and hope to return soon.

"S Smith "

5
21/04/2016

We stayed here on a wowcher deal. Have to say that i will definitely come back again. Firstly they upgraded us to a sea view room ?? lovely room good amount of space . Complimentary tea and coffee making facilities were good and let us have more whenever we wanted free of charge. Dinner was absolutely gorgeous. Breakfast was great to. The staff were very friendly and helpful nothing was to much trouble.

"Four night stay"

5
20/04/2016

Have just returned from a Monday to Friday stay at this lovely hotel. Situated in a very convenient position on the sea front close to all amenities and public transport if you need it. Our room was very clean and spacious,the food was excellent and the staff could not be faulted, so friendly and willing to help in every way they could. Do hope we will return sometime in the future. Thank you for a lovely break.

"Highly recommended dog-friendly seafront hotel"

5
20/04/2016

Arriving at the York House hotel with our little dog for a 2-night stay, I was expecting to be allocated a 'not so good' room but I now seriously doubt whether such a room exists at this super hotel. Our room was on the 3rd floor with a sea view. The room was spacious, comfortable, spotlessly clean, beautifully decorated and there was even a duvet and water bowl for the dog! Our hearty breakfast was served in the bar and the menu had plenty to choose from. The staff were all helpful and friendly. Really cannot find any fault with the York House and very much hope to return there in the near future.

"Arranged at short notice,but pleased with the offer we received"

4
19/04/2016

Our second visit, as before we found this to be an excellant choice. Close to all amenities ,local transport passes the door,parking easy All those we came into contact with at the hotel were friendly and very helpful Will stay again

"You must book a stay at this hotel!!"

5
18/04/2016

We have just returned from another weekend break at this wonderful hotel. The moment you walk into this hotel you are greeted with friendly, smiling faces of the staff on reception, you are made to feel special from minute one. The sea front location of the hotel is truly fabulous. I would recommend upgrading to a room with a sea view. We stayed in a deluxe four poster room and what a treat these rooms are and the views are spectacular. The first night we dined at the hotel and the food was delicious, a real treat is the hotels buffet style breakfast, there is so much choice but the full english is a must. We have stayed at the York House several times and have never been dissappointed, The hotel, service, food, staff, rooms, views make a stay at this hotel a must.

"Group stay with 23 people"

5
18/04/2016

This is an excellent place to stay with a group. We had wonderful rooms and a good dinner in a private room. The staff were friendly , polite and helpful, responding to queries from rooms quickly and pleasantly. Really relaxing after a hard day travelling to historic houses in the area.

"Lovely weekend break"

5
17/04/2016

This is the second time that we have stayed at this hotel and certainly not the last. This time we upgraded to a sea view room and this was definitely worth the extra charge. We ate in the restaurant on both nights and the food was excellent as were the staff. The breakfast in the morning was a buffet style and was plentiful, just the thing to start your day.

Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. Good to see a returning client and I am glad to see that you felt the small upgrade charge to guarantee a seaview was worth it. Thank you for mentioning my staff and our food offerings and we look forward to seeing you again next time round.

"Excellent hotel"

5
16/04/2016

A lovely clean hotel with great staff. We was upgraded to a sea view room and had dinner which was very nice. We managed to park out side the hotel for only a pound till next morning. Excellent location, the shopping centre was 10 minutes walk. Would definitely recommend this hotel& I'll be back.

Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your review. Good to see that you had an excellent time with us recently. We will always try to upgrade if we can as we would rather 'delight' people wherever possible. Thank you for mentioning my staff and our dinner offering and we look forward to seeing you when you return.

"A little gem in a beautiful location"

5
13/04/2016

Quick and easy check in. Modern, comfortable and airy room with a lovely bathroom and all the amenities you'd expect. Breakfast was excellent, hot, high standard and very tasty! If you want a swimming pool in your Eastbourne hotel this is probably your best option. Large pool (for a hotel anyway) which was lovely a warm. Parking is not the nightmare that some make out, we found a space just around the corner after dropping the luggage off first. Certainly better than paying £30.00 a night like at some of the Brighton seafront hotels! Across the road from the hotel is the seafront, the town centre is a short walk and Beachy Head is a short drive or bus journey. I would thoroughly recommend this hotel!

"Very Enjoyable STAY"

4
13/04/2016

We spent one night at this hotel,and were very impressed.The staff were friendly and helpful,and dinner was excellent.We were disappointed with the bar,as it was bland,and not at all cosy.That was the only downside,and is rectifiable.

"Anthony A"

4
13/04/2016

Definitely top end of 3 star going to 4. Beautiful double room with Seaview. Great stay from start, staff very attentive from beginning to end. Heated pool very tranquil and had to ourselves each time we went for a dip. Dinner was nice, not much choice for vegetarians. Missus wasn't happy with started so didn't eat it, and to our surprise they comp our drinks. Only let down was breakfast, the buffet style was a bit manic and it seemed like they forgot to wash the plates as so many were dirty. But don't let that put you off, we would definitely stay again if around eastbourne area. As beachfront hotels goes, this get a big thumbs up.

"One night stay"

5
12/04/2016

We had a lovely one night stay at this lovely hotel. The room was large and spotless. We had dinner in the Restaurant and the food was very good and the service Was excellent. Very efficient and friendly staff, Breakfast was buffet style and the selection was great. We parked right outside the hotel and they issued a parking ticket for £1 to cover our stay. Will certainly stay again. Recommended.

"My Favourite Hotel"

5
11/04/2016

I love York House Hotel because it is on the sea front and I like to hear the waves crash at night from my room 115. The staff are my favourite because they are polite and kind. They talk to me and look at my Lego city sets, and always smile when I see them. I really like the swimming pool because it is really warm and I can play spchock and chase. The food is really nice and I want to come back in my next half term instead of a birthday party. Love from Henry age 7

"Excellent room"

4
11/04/2016

We were given the accessible room as my mother has mobility difficulties. It was excellent, had a great bathroom and walk in shower. The bedding and towels were immaculate and the hotel dining area was also selflessly clean. Waiting staff were good and the food a good average.

"Soulsunite 2016"

5
11/04/2016

We had booked the same seaview room as we had done the previous year, very spacious room. We were there for another soul weekender and the staff at the reception were very polite and helpful. The room was clean and tidy, also very bright as the front windows gave us a lot of light. We had been booked half board and there was a good choice at dinner time and as much as you could eat at breakfast (buffet style). The Hotel probably needs a good make over but it is clean! The staff at the bar were as good as gold. Service with a smile and they were kept busy with all us soulies there. It is about a 5 minute walk into the town centre and it has a busy shopping area. We have booked again for the same time/event for next year. So it is good enough for us to go back again. We had a great time!

"Very comfortable stay"

4
10/04/2016

Very good hotel. Our bedroom was big, possibly slightly dated but clean and a full sea view. Breakfast was of a high standard. They offer a parking voucher for the road outside for £1 as there is no car park, the only issue is on a saturday afternnon there are not really any free spaces anyway.We wouild recomend this hotel though if you are going to Eastbourne.

"Amazing"

5
07/04/2016

Absolutely beautiful hotel. Stayed here for one night with my boyfriend for our 3 years anniversary. Lovely sea view and lovely staff. Very nice breakfast. HIGHLY recommended. Had a lovely heated pool, and we got a four poster bed, they also left a lovely gift for us with a note saying happy anniversary. Our bath was also a jacuzzi, don't know how this hotel is only 3 stars!

"2 night stay"

5
07/04/2016

Lovely hotel right on the seafront, everything you would expect at a Best Western. Our room was not big but was very comfortable. We were especially pleased to be able to control the heating on this very variable weekend. We ate in the Restaurant on Friday evening, the food and the sevice were both excellent. Breakfast was very good, buffett style, with a wide choice of food. All the staff were very friendly, polite and helpful. Arriving on Friday afternoon we parked on a side street and decided to leave the car there for the weekend. We explored Eastbourne on foot and on Saturday took the train to Lewes which is really worth a visit. On the way home we visited Beachy Head, very atmospheric with hang gliders appearing out of the mist. Would highly recommend York House and Eastbourne.

"Perfect weekend"

5
06/04/2016

We just spent two nights in the York House Hotel. It was superb. The hotel itself is on the sea side, the view is just amazing. We had a beautiful, spacious and modern room with sea view and a good shower. Everything was spotlessly clean and housekeeping is lovely and polite. I need to mention one member of staff by name. Feri checked us in, he was very nice, efficient and everything went smoothly. Next day he served us at breakfast. He gave us a nice table and he organised the restaurant staff very well. Breakfast is buffet style, you can have your Full English or just a croissant with some Nutella. :) Eastbourne was a surprise for us. It has a lot to offer. Beachy head and the Seven sisters are really worth a visit. We will be back for sure and will choose the York House again.

"3 nights stay"

5
05/04/2016

Lovely hotel on the sea front.Had a room with sea view, very clean, comfortable king size bed.Breakfast was good with a choice of everything but fruit juice was poor! Staff very helpful in all sections. Quite a walk from the station but not a problem!

"Weekend break"

4
04/04/2016

We've just returned from a great value weekend break at the York House Hotel. We received a warm welcome on arrival, and were pleasantly surprised to learn we'd been ungraded to a sea view room. The room itself was light, airy, spacious and clean with newly fitted bathroom suite. Although we did not dine in the evenings due to visiting family, the breakfast was excellent. Good quality food and a wide choice of options all served in a light dining room with attentive staff. Our only observations being lack of on-street parking (due to weddings at neighbouring hotels) and excessively hot water! We've really enjoyed our visit albeit brief, and consider our stay excellent value for money. Look forward to returning to try the indoor pool!

"Really friendly staff"

3
04/04/2016

We had an overnight stay, we did not pay extra for the sea view but our room was very clean and had everything needed for a comfortable stay with good quality tea and coffee. All the members of the staff we had dealings with were friendly and helpful, a real credit to the hotel. The buffet style breakfast had plenty to choose from and again was of good quality. My only complaint is about the evening meal , we chose to eat from the a la carte menu and were very disappointed. I would stay at the York House again but would eat out at a nearby restaurant.

"A perfect end to the week"

5
03/04/2016

We visited the York House from 31st March to 2nd April. The hotel was very nice. We had a lovely room and our teenage daughters stayed in the room next door. The only regret is that we didn't request a sea view. Nevertheless we couldn't fault the hotel. The breakfast was very tasty and kept us going all day. WiFi and parking all good. The loction of the hotel is ideal and there are several choices of places to eat. We had great weather too. A fabulous time overall.

"Poor compared to other Best Westerns"

3
03/04/2016

We like to stay at Best Westerns due to the quality of rooms, and service. We have not been let down with food or beverage at any of the other BW's we have stayed at. The York House is an attractive building on the front at Eastbourne and has a good location for walking into the town centre. The room we has was excellent, very spacious and comfortable, although the bed was not to my liking being somewhat soft. That is my personal taste. One of the main things we like at all BW's is the food in the restaurants but on this occasion we were badly let down. My starter was the scallops which were tasty but not very hot. When the mains arrived my wife had to send hers back as the food was stone cold, although the plate was roasting. My lamb had probably been cooked a few days prior and served up after a re-heat. This is what it tasted like anyway. For the price I felt this was very poor standard, but to make it worse the waiters seemed indifferent and more concerned with chatting between themselves that catering to the needs of the customers. Although the hotel was good and very comfortable we decided not to eat there any more and found a really good indian restaurant in town. - Review to follow.

"Overnight stay"

4
02/04/2016

We stayed here over Easter with my children, room was very generous, clean and comfortable, we had a very modern shower.....teenage daughter wanted a bath (shower room at home!!!) ....lovely staff let her use the Jacuzzi bath in one of the empty rooms, she was so happy...and clean! Big Thank you. Street parking was no problem. Kids wore themselves out in the lovely warm pool. Sadly our stay was cut short and we had to leave early and so missed our on what looked like a tasty breakfast menu. Would thoroughly recommend this hotel.

"A lovely 2 night break"

4
01/04/2016

Arrived early and the Receptionist was fantastic and got housekeeping to get our room ready by midday. Room was spacious, very clean with lovely decor. We had a 2 night stay and will be back. Only disappointment was the evening meal,

"best western"

5
01/04/2016

l had a lovely stay with my family and my dog was welcomed they provided buisults and a dog duvet staff are very friendly lovely breakfast buffet the night before l stayed in another hotel who charged me 20 pounds for the night for the dog they did not provide nothing for my dog no dog bowl no buscuits no duvet waste of money but the best western only charge 10 pounds for the dog

"Not a "Best " Western"

3
31/03/2016

Two day break here with my Wife and a friend, First impression was a scruffy entrance, however once inside looked clean and staff were welcoming, Hotel is tired and carpets thread bear in places . Both our and our friends rooms were large , clean and the beds were comfortable. Breakfast service was terrible, my Wife and I decided to pick from the buffet, our friend ordered from the Menu, nothing special just Pancakes, it eventually arrived 25 minutes after my Wife and I had finished our breakfast, We were woken in the night by a barking dog in the hotel, our shower had only one setting, boiling, on the first night the receptionist cheerfully gave us a parking permit and charged the pound to our room, when I asked for one on the second day the ( female ) receptionist asked for the pound, she was clearly very irritated when I asked her to put it on the bill.We will look elsewhere in future

"3 day Easter break in a group of 30 cyclists"

5
31/03/2016

Thank you to all the staff at York House for making us so welcome, nothing was too much trouble (and it must have been a challenge with 30 of us!) Also the meals were excellent, we would love to come and stay again, especially as we had a fantastic room with a sea view, well worth the extra money, thanks again

"Birthday weekend away!"

5
30/03/2016

My partner and I travelled down on Good Friday (25.03.16) from Peterborough. Arriving at around 9am were pleasantly surprised to hear that our room was ready for us. York House Hotel staff couldn't be any more helpful. Breakfast was buffet style and plentiful. Eastbourne is a beautiful unspoilt location. Would definitely recommend and we will be coming back, we thoroughly enjoyed ourselves.

"Easter 2 night break"

4
30/03/2016

We recently stayed on a living social 2 night break over Easter which included a 2 course meal on the first night. The meal we had was reasonably good. The buffet breakfast on both days was excellent. The room was very clean and tidy with modern decor. The staff were all very polite and very helpful and we are really looking forward to our next stay. Thanks for making our break enjoyable. ??

"Easter by the sea"

4
29/03/2016

Stayed 2 nights from 26th-28th March. Loved the hotel,just a few gripes tho (I am British after all) lol.breakfasts are very nice but I kept on getting cold bacon.Had dinner on the 1st evening which cold but OK. Did wait along time for it though about 45mins.Room was lovely nice Seaview very spacious,but like other guests have mentioned trouble with the flush.Also sash windows kept banging in the night but maybe that's due to being in the middle of storm Katie. All in all very lovely time here with the girlfriend and would go back

"Comfortable, well appointed hotel with great service"

5
29/03/2016

Stayed for two nights and had a very pleasant stay. The hotel was warm, our room (303) was recently refurbished, and the bedroom and bathroom both spacious. The partial sea view was an unexpected bonus! When we checked in we were told (to my inward despair!) that the hotel would be noisy until midnight because of a wedding party. However, our room (on the top floor at the eastern end of the hotel) was comfortable and - most importantly - very quiet. We couldn't really hear anything of the celebrations, nor of guests in neighbouring rooms. Despite the hotel being very busy, it wasn't difficult to get a table in the bar or to get seated for meals. That said, we did heed the advice on the 'traffic light' card in our room and took breakfast around 8.30am, a little earlier than we would usually. Breakfast was hot and plentiful; I loved the cheesy scones! My only criticism regarding the food would be the fried and scrambled eggs on the buffet, which, to me, tasted of chlorine or similar. The fresh, local produce at dinner was very good. The hotel pool was warm - and surprisingly empty considering the inclement weather - for the half hour we swam on Sunday afternoon. The changing area was a bit cramped - three unisex cubicles in a small room with a toilet and sink. Towels had to be taken from our room (which were huge!) and were left in a linen bin in the changing room; however, fresh replacements were collected without issue from Reception. Free wifi (via The Cloud) worked well. Iron and ironing board not in the room as standard but Reception quickly arranged for them to be provided. All the staff were friendly, attentive and hard working. We would happily return to this hotel should we visit Eastbourne again.

"Couldn't ask for more!"

5
29/03/2016

Booked York House Hotel for a large group of people for the Easter weekend. The arrangements for our group were excellent as were all the staff. We had asked for somewhere to store our bikes and were given a large room with very convenient access out to the street. We had a dinner menu with four choices for each course that we ticked off beforehand. This worked well as the food was well cooked and tasty. The food was brought out efficiently and cheerfully by the young waiters and we all got served at the same time. On the first night the vegetarian choice was goats cheese which I don't like. A quick phone call from the desk manager to the kitchen was all that was needed to arrange for something else. I like that the hotel use reputable local suppliers for their food which they name and also that they use free-range eggs. It's an example of how they maintain high standards even though their pices are competitive. Our group were all delighted with the hotel. Many said how good their rooms were.They gave me the credit for making such a great choice! We have done group trips away at Easter many times and this was one of the best places we have stayed. Thank you Stuart and all the staff at York House.

"Mixed Bag"

2
28/03/2016

I really wanted to like this, as the staff are excellent. I don't think a single one was less than wonderful (except for the room cleaner, who was very poor at filling the coffee supplies in the room). The problem was, the hotel had a wedding there with loud thumping music until 11pm - too late for those of us who wanted to get to bed early to make the most of the next day. Also, our room was poor for a supposedly superior king size room, though it did have a big bathroom (with a loo that was a nightmare to flush properly). Never seen a king size bed that is only 6 foot long (it was basically 2 short singles bolted together). The whole hotel also needs some renovation in the bedroom halls and even some of the rooms (our door would not shut without a big pull and bang, so sorry anyone who was sleeping nearby when we went in or out). No lights worked on the first evening, though the night staff brought up a lamp and a small pack of chocolates