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Best Western York House Hotel, Eastbourne

14-22 Royal Parade, BN22 7AP, Eastbourne, Great Britain - See on a map
Best Western York House Hotel - Best Western York House Hotel The Best Western York House Hotel is ideally located in the center of Eastbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western York House Hotel enjoys a relaxed, laid-back seafront location. Just 20 yards from the sea and a few hundred yards from the pier, this is a lovely pet-friendly hotel in Eastbourne. You're also a pleasant stroll away from the town center, so you can enjoy everything this delightful resort has to offer. With the South Coast literally on your doorstep, there's lots to see and do around Eastbourne. Go fishing from the pier, take walks with your dog along Beachy Head, explore the Sussex Downs or simply stroll along the stunning four-mile promenade right outside the hotel. The ideal seafront location makes this fantastic hotel in Eastbourne perfect for both weddings and business conferences. A little further afield, history buffs might appreciate the nearby town of Hastings - scene of the famous battle nearly a thousand years ago. Or head in the opposite direction for the excitement of cosmopolitan Brighton. This fabulous seafront hotel in Eastbourne offers so much, you might have trouble fitting it all in. Or you could just not bother trying and spend your time relaxing by the indoor pool instead. At the Best Western York House Hotel, the choice is always yours. **Daily vouchers for street parking are available from reception at a reduced rate for hotel guests, although we cannot guarantee spaces. Please request your voucher upon your arrival. Limited free on street parking is also available on side streets**

Best Western

York House Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 2874 guest reviews
NOTE ISSUED
Excellent
1575
Very Good
921
Average
257
Poor
80
Terrible
41
REFER TO NOTICE
Business Business
102
Couples Couples
1648
Family Family
486
Friends getaway Friends getaway
244
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"sound friendly hotel"

5
makethegradetuition, Crowborough, United Kingdom 16/05/2022

We often stay at York House in Eastbourne, nice - though small - indoor swimming pool, friendly staff, good rooms with four posters and lovely views along Eastbourne seafront. Short walk to Redoubt, Pavilion with jazz on Saturday nights and Princes Park to East and short walk to Pier and town to west.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Makethegradetuition, Thank you for taking the time and reviewing your recent stay here at the Best Western York House in Eastbourne. I'm glad you enjoyed yet another stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, as you mentioned a Jacuzzi bath, and other little things like your own little espresso machine, in my opinion these type of rooms are well worth the upgrade. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very dog friendly"

5
User 10/05/2022

My son snd I spent three nights with Elmo, a 10 month old labradoodle, who had never stayed awY from home before. We had a self catering apartment that suited us fine. Nice building and lovely staff, very helpful Extremely clean throughout Nd it looked like it jD bee newly refurbished. The kitchen seemed brand new. We had two large bedrooms, two bathrooms large sitting room with sea views and a kitchen. The beds were very comfortable and the pool was bonus. Parking on the sea front is easy, convenient and cheap. I wish we could have stayed longer. Excellent location bra h across the road and extensive shopping including Lush Bd Primark within Bournemouth 15 minutes walk. My only suggestion is that there would be fans or sir cin in the bedrooms as the windows are dog and child safe and don't open very wide.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Unsusceptible, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad you enjoyed your stay with us in our Superior Apartment, this is the latest addition to our room range and as you mentioned it consists of two large bedrooms with their own on suite, the master one also has a nice jacuzzi bath, a seaview facing living room and fully functioning kitchen. It's also great to read you enjoyed some time in our indoor heated swimming pool, we keep it always at around thirty degrees so no matter the weather outside it's great for a nice relaxing swim. Thank you for the kind words to the Team which you have found always helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great hotel with picturesque sea views"

5
Wayne_home5, Rainham, United Kingdom 03/05/2022

My partner and I had a Red Letter Days night away so we decided to use it going to Eastbourne for the weekend and the Best Western hotel came up as one of the options. After a quick search on Google to check out the hotel, we were impressed so booked up. I phoned and spoke to a man on reception and explained we had a 1 year old and we were asked if the hotel were to provide a travel cot. We expected to take ours so that was a nice offer so we gladly accepted. Check in was at 15:00 but we checked in a bit later at around 16:30 after spending the earlier part of the day enjoying the lovely weather and taken a wander around Eastbourne. On arrival, the gentleman at reception explained that they had upgraded us free of charge to a room with a sea view - a lovely little extra. The room was spacious and the bed was huge. All the usual extras - body wash, shampoo, tea and coffee etc. The hotel was clean but if I was having one slight moan it would be that there was a glass beer bottle on the floor outside the lift on level 1 when we arrived and it was still there when we left the following day. Maybe a member of staff can just take a walk around the hotel before clocking off and ensure there's no mess. We went into the bar in the evening for a drink before we went back to the room and there was a decent selection of alcoholic drinks. Reception were always available when we walked past. The following morning we went down for breakfast and the 2 highchairs were being used but the Restaurant Manager told us as soon as one came free then they'd bring it over, as we sat our 1 year old on a chair for the first part of the breakfast. True to her word, 10 minutes later, she brought over the highchair for us so was very attentive. One of the other waitresses was also very good as we ordered Porridge with chocolate chips for the child and she filled up the whole pot of chocolate chips and said she gave him extra which made us feel good. Easy check in and check out, made a really enjoyable little break away. We have already said that we'd like to go back to Eastbourne again and we'd definately stay at the Best Western again. Great service guys, thank you for looking after us during our overnight stay.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Wayne_Home5, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us in one of our seaview room, these are bigger then standard ones and well worth the little supplement we charge for in my opinion. It's also great to read our Team both at Reception and in the Restaurant were very attentive and you were well looked after. Apologies about the bottle left near the lift, I've passed your comment to the relevant department so that it does not happen again. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Well worth a visit."

5
W3637NVmichaelh, Lydney, United Kingdom 03/05/2022

A lovely Victorian building on the seafront, although old it is impeccably maintained and clean, the staff are possibly some of the best we have encountered in many years of staying in such places. Parking is an issue as these hotels were not built to accommodate cars, if a space on the road outside the hotel is available you can buy a parking voucher for £2 for the day or parking is free on the side streets. York house hotel is in a prime location for the beach obviously but also close to the town and rail station. There are plenty of bars and restaurants very close by although we didn't dine in the evening at the hotel we did enjoy the breakfast.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear W3637NVmichaelh, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us finding the Hotel well maintained and clean, thank you also for the kind words to the Team which you have found always accommodating, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great location"

4
Ian H, Stratford City, United Kingdom 02/05/2022

Good stay, note that parking can be a bit hit and miss the hotel can give you a voucher for parking but finding a place not easy. Food service for breakfast was very good and professional, reasonable quality food although the coffee not great. Room very clean and comfortable. We had booked as taking a dog with us but somehow this was not on the booking so the promised bowl, bed and treats were not supplied, howvever the hotel is very dog friendly.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Ian H, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had a good stay with us, finding the room clean and comfortable and also enjoyed our food offering for breakfast, we do try to source as many products as possible locally so its great to receive such feedback, I've passed your comments about our coffee to our Restaurant Manager so that it can be checked. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Another Great Stay"

5
Vanessa E, Northwood, United Kingdom 28/04/2022

Pre covid, my daughter & I have been regular visitors for 8 years. So great to be back, alot of the old staff, like seeing family. A place to relax, unwind, feel valued, breakfast great too. A great room to accommodate our needs with sea view, thank you Stuart. See you all soon

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Vanessa E, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed yet another great stay here with us, this is what we aim for happy returning customers and it was great to welcome you back here at the Hotel. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Trip to theatre"

5
User 28/04/2022

Lovely hotel, very friendly and helpful staff. Room was great, nice big sized bed, bath/shower worked well. Sea view was brilliant. Didn't get a chance to use the swimming pool, hope to next time. Will use hotel again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Gillchild1264, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our seaview rooms, these are all bigger than standard double rooms and well worth the little supplement we charge for in my opinion. The Team and I all look forward on welcoming you again in the near future and hopefully next time you will be able to give our indoor swimming pool a try. Kind regards, William

"Best Western Vrs Premier Inn"

5
User 24/04/2022

Upon check in I could sense this place was something special. I was never disappointed during my stay. Facilities and staff were fantastic!. I normally stay at Premier Inn for Buisnees or Pleasure breaks but judging on quality of services I will now be booking Best Western as over and above. The Team is a credit to themselves and the hotel. I can't wait to go back.

"Lovely beach facing location."

5
User 23/04/2022

Very friendly staff, nice spacious room. Breakfast was very nice, the bar & amenities were good. Its beach front & very close to the pier, the weather was lovely which always helps the mood. Shops & a lovely laundrette just round the corner too.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Voyage31374553562, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us, finding the room spacious and to your liking and where well looked after by our Team. The Team and I hope to have to opportunity to welcome you back in the near future. Kind regards, William

"Staff amazing clean and good value"

5
User 22/04/2022

I took my mum to Eastbourne just for a night for a quick break for her birthday. We had afternoon tea with prossecco, snacks in the bar in the evening and obviously breakfast. All the food was to a high standard and staff very attentive and friendly. Had a swim lovely and warm. Upgraded to a sea view only £20 which was fab.Very good value all round. Will be going back again maybe later in the year.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Pebbles42022, Thank you for takin the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. It's great to read you and your mum enjoyed your stay with us in one of our seaview room, as mentioned before these are more spacious than standard double rooms and well worth the little supplement we charge for. I'm also glad you enjoyed all our food offering from breakfast to dinner and also our afternoon teas offerings, we do try to source as many products as possible locally and it's great to receive such feedback. Thank you also for the kind words to the Team which you have found always attentive and friendly, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Easter break"

4
User 19/04/2022

Ask for rooms to front of hotel as first room was at rear which was not big enough for two had to pay additional cost to move to a larger room overlooking the sea which was fine you also need to ask to get room cleaned on second day

"Wonderful experience"

5
User 18/04/2022

The hotel has an amazing location, friendly staff and the pool was lovely with long opening times. We were able to leave our bags before check-in to go explore the town and beach. I would 100% book again.

"Great hotel will be back and booking direct as cheaper than groupon"

5
Climber03312169402, Hadleigh, United Kingdom 17/04/2022

Staff great room good 164 except for tumble dryer waking us up at 5am next door but ok c great sunrise breakfast good service good friendly young staff n good location with cheap parking £2 all day swimming pool great thanks to all at York house

"1 night"

4
User 16/04/2022

Stayed for one night with family in two rooms and the rooms were clean, spacious and had great views out to the beach. we used the pool with our kids on the afternoon of arrival and it was warm and a nice clean environment. we never had any food at the hotel so cannot give any review on that but overall the hotel is clean and very well located for the centre of Eastbourne. Only criticism is the pillows are very hard and the beds also quite firm (some may like that though).

"Ruby Anniversary stay"

4
StargazerLilyKent, Kent 15/04/2022

We used a voucher that our children had given us previously to celebrate our Ruby Wedding Anniversary. We were pleasantly surprised that we had been upgraded to an executive sea-view room by the hotel which was very generous of them. The room was huge and the decor / facilities excellent. The breakfast was delicious and the service by all the friendly staff was very efficient. The beautiful weather made it even better. Would definitely stay there again. Thanks to our children and thanks to Best Western York House Hotel for making our Ruby Wedding celebration perfect.

"Our trip to Eastbourne."

5
jusbeerk, Chorley, United Kingdom 08/04/2022

We visited the york bestway hotel and had a really nice time. the room was well equipped with tea and coffee. I feel like the reception staff for a bit moody and didn't want to really help us they were unapproachable. Especially the gentleman I didn't catch his name because he didn't actually look up and acknowledge us when we was at reception he just ignored us about three or four times. at breakfast we I had some problem as I found some hair in my scrambled egg which put me right off. but they've rectified it by bringing me a different plate so that was okay. I am also want to Acknowledge one of the people who works as a waiter he was very attentive and polite and went Above & Beyond to make us feel welcome breakfast time. We really enjoyed the complimentary drink.

"Enjoyable Eastbourne stay"

4
User 07/04/2022

Nice room, great breakfasts, friendly staff. Receptionist Ellie was extremely helpful, polite and professional. Instead of the one night we had planned, we stayed for three! The pool was a great addition. Lovely sea view right on the beach.

"Fabulous stay here"

5
CathyWaffy, London 05/04/2022

My husband and I stayed for a weekend event at the hotel. We had a studio apartment on the third floor with beautiful sea views. The main evening event was in the basement and the dance floor was just great for accommodating us enthusiastic dancers and the bar coped with us thirsty lot admirably. We had 2 breakfasts and 2 evening meals and the staff couldn't have been more helpful and really went the extra mile to make our stay comfortable. The food was generously portioned and we had the best hotel breakfast I have had for years. I would recommend this hotel if you want a comfortable stay in an ideal position for the sea, shops and sights of Eastbourne.

"Our stay"

5
Mark H, Borehamwood, United Kingdom 03/04/2022

Overall good could do with USB ports in rooms stains on sheets and matters cover pillow hard ordered sandwiches in the bar after a hour 2 of us received ours and 1/2 hour latter the other 2 received there's breakfast we asked for crispy bacon and very good rest of very good poached eggs perfect service and staff outstanding

"Two nights in Eastbourne"

5
johnfludder, Horley, United Kingdom 01/04/2022

we booked a special deal and was offered an upgrade, the room was excellent quality, (better than the 3 star rating). Breakfast was of a high quality and the staff friendly and helpful. the free use of the swimming pool was, an added bonus and gratefully used. overall for our short break an exceelant choice of location

"Good clean hotel with nice staff."

4
tonydevon1, UK 30/03/2022

Breakfast very good and staff attentive. Bar too expensive and real ale (even in bottles very limited) rooms clean and plenty of tea and coffee! UNFORTUNATLY AROUND THIS HOTEL IT APPEARS THERE IS ACCOMODATION FOR IT WOULD APPEAR PEOPLE NOT SO ACCOMODATING TO OTHERS NOT SO COMFORTABLE WALKING HOME LATER ON IN THE EVENING! Don't let this put you off though as this hotel is fine! I still would recommend! And will be back soon.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear TonyDevon1, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us, found the room to your liking and enjoyed our breakfast offering, we do try to source as many products as possible locally and it's great to read such nice feedback. Thank you also for the kind words to the Team which you have found always attentive. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Mother's Day"

4
User 29/03/2022

Visited family in Eastbourne. Had a family room with our 2 grandaughters. Given a lovely room with gorgeous views. Comfy beds. Plenty og room for the 4 of us. Towels large and fluffy. Good choices at breakfast . Will definitely visit again

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Navigator301251, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us in one of our family room, as you mentioned all our family room are quite spacious and all are seaview which of course is a great feature. The Team and I all hope to have the opportunity to welcome you in the near future. Kind regards, William

"Great staff!"

5
MileeScalf, Milton Keynes, United Kingdom 28/03/2022

We booked 4 executive family sea-view rooms for the weekend and I was suitably impressed!! Number one above everything are the exceptional staff. We had great service from absolutely every member of staff! We brought our two dogs with us (no extra charges) and we were all made to feel welcome. We knew (from reading the reviews) that the dogs could not go in to the restaurant so we had dinner in the bar. We had the same menu and the same service as the restaurant . The evening meals were utterly delicious and the cheese board was ginormous!!! We were accommodated in the bar again for breakfast and the restaurant staff were amazing. Our rooms were all great, I requested showers for elderly relatives and actually we all got great en-suites with walk in showers. The rooms were clean and well presented and the views were stunning over Eastbourne beach. We parked on the road which was easy enough, I'm sure in the Summer it might be a bit more challenging! Whilst here we also ate at The Beach Bar… again utterly delicious food and also dog friendly. We ate at the Crown & Anchor pub which served good pub grub, super friendly staff and dog friendly! We took a drive to Sovereign Harbour and had awesome coffee and cake at Di Lietos. An import note the hotel and all the named places we went to served gluten free options too! Fab choices! All in all a great hotel to go to with your dogs (and family!). We all had a super time!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear MileeScalf, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you and your party enjoyed your stay with us in our family rooms, as you mentioned all our family room are quite spacious and all are seaview which of course is a great feature. It's also great to read you enjoyed our food offering and were well looked after by our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very pleasant"

5
Vincent S, London, United Kingdom 27/03/2022

Eastbourne is delightful, especially when the sun is shining. There are many hotels on the seafront - looking very similar to each other, but I doubt whether any of them can match the staff at the York House. Everyone was friendly, helpful and always made us feel that we were welcome.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Vincent S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us here in Eastbourne. Thank you very much for the kind words to the Team which you have found always friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Such a disappointment"

3
User 14/03/2022

me and my husband was so looking forward to our weekend away for our wedding anniversary. we was delighted with our room AT FIRST i went to make a cup of tea to find nothing was working no tv no kettle so I tried to call reception with no answer so I had to go down to let then know. the lady said she would sort it out . I went back to my room and everything was working .then it went again witch made me nervous that the electricity was faulty but thankfully all was ok. later that afternoon I went to eat an orange that the hotel provided as fresh fruit . well that was not the case I picked the orange up to find it was mouldy I don't no how long it had been there. I no it might seem that I'm over reacting but i was really upset as it was suppose to be a luxury room. Anyway I thought don't worry lets have a nice time. the next day we went for breakfast I got a yogurt and some toast I went to eat my yogurt my husband said don't eat that its out of date I couldn't believe it . I just had enough by then I just wanted to home .......

"Great stay, will go again"

5
PeterD070, Deal, United Kingdom 13/03/2022

We had a great time at the hotel. Breakfast great, room was quality, day and night desk staff were friendly and obliging. Special mention to Alec who made no fuss when we lost our key and asked for night time tea and coffee. Alec and all the other staff were a credit to the hotel.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear PeterD070, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had a great stay in our Hotel, found the room to your liking and enjoyed our breakfast offering. Thank you also for the kind words to the Team especially Alec, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great stay"

5
Jeanette Angela G, Bognor Regis, United Kingdom 12/03/2022

Very clean room. Lovely sea view. Scrummy breakfasts. Pleasant and helpful staff. Enjoyed using the swimming pool. We have stayed at the York House several times before, and will certainly do so again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Jeanette Angela G, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the Team which you found always helpful and polite. I'm also glad you enjoyed our breakfast offering, our A La Carte breakfast menu includes a full range of Full English & Continental choices which includes vegans and vegetarian options. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great stay"

5
User 11/03/2022

Stay in March 2022 - Really pleased with my stay, my room was lovely, the four poster bed was very comfortable. Had a great time in the pool. The staff were friendly and helpful. I would definitely stay again. Thank you.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Doisyd2022, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read you had an excellent weekend stay with us in one of our four poster bedrooms, as mentioned on previous reviews these are definitely the best room type in the hotel and all come with stunning seaviews, Jacuzi bath and small little extras like your own espresso coffee machine or bathrobes. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely hotel"

5
User 11/03/2022

Just got back from another couple of days at this hotel as we stayed here a few weeks back. We love spending time here as we book an afternoon tea which is very nice, reasonably priced and the staff look after you. We also love going for a swim as this is one of only 3 hotels in Eastbourne that have a pool. We upgraded this time as last time we stayed in an executive room with a sea view which was lovely and had a big comfy bed. This time a deluxe with a sea view with the added perks of dressing gowns, slippers, a big four poster bed, coffee machine, fridge, bottles of fruit juice and fresh fruit. The staff are friendly and helpful. The breakfast was also very nice. The hotel is just across the road from the sea and not far from the pier. There's lot's of bars and restaurants around too. We can't wait to go back.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Ginderella69, Thank you for taking the time and reviewing your experience here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed yet another stay with us, this time in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, and as you mentioned they all come with some little perks as the jacuzzi bath and your own little espresso machine and of course stunning seaviews. Thank you also for the kind words to the rest of the Team and I would like to take this opportunity to thank you for your loyalty, the Team and I all look forward on welcoming you again in the future. Kind regards, William

"Such a disappointment"

2
User 09/03/2022

We hav e stayed here last year and had several issues ie - room not as described, fuse not working on the telly and towels hidden in a cupboard (so they wouldn't be stolen!!). We were made to feel very uncomfortable when we reported the issues however the manager did apologise when we checked out and advised to email him directly should we want to book in the future. We had a Red Letter voucher which covered the hotel for a present and so I duly emailed the manager direct and asked to book explaining I was happy to pay for an ungrade for a sea view. We booked a two night break paying £20 for a sea view and £15 for a Saturday night supplement. Unfortunately the room was a real disappointment with the following issues - bed not made properly and on re-making it myself found a horrible stain in the mattress protector that could not have been missed by housekeeping so they obviously thought it was acceptable. Only one armchair in the bay window so only one of us could sit comfortably to look at our sea view and the other one had to sit on the upright desk chair. The window sills were grubby and covered in dust - definaltey had not been wiped that day (or for several days by the look of them). My husband has been very ill and so we sat in the bar for food in the evening - only ordered a cheese platter for two which came with 5 biscuits, 3 miniscule pieces of cheese and half an apple - no grapes and the mango chutney that goes with the curry on their menu. We were given extra biscuits on request however bizzarely we had six large triangles of butter on the platter which were bigger than the pieces of cheese. After our previous experience on complaining we decided to just go with it and request clean bedding in the morning. At breakfast we had a lovely buffet start and the ordered fresh poached eggs. These were beautifully cooked but stone cold and the toast had been done a while back and kept warm so greasy and chewy. It was at this point we made the decision that we did not want to stay for the second night and so we checked out. I did report all the issues as we left and just said that we were so disappointed with the standard of the room etc. Having booked direct with the manager I was hoping that there would have been an improvement on our last stay. Sadly we will not be back as we have stayed at other Eastbourne hotels for less money that are of a much more superior standard

"Excellent stay at Best Western York House Hotel"

5
markcollinsemail, Hertfordshire 08/03/2022

Wonderful stay at this professionally run hotel - very clean and welcoming at a great location on the seafront with amazing seaviews. Would definitely recommend this hotel for short or long stays in Eastbourne.

"Dissapointing"

3
User 08/03/2022

We arrived on Saturday 7th before midday, our room was not ready, (actually did not expect it to be) so went out for a bite to eat, but booked dinner for the 4 of us. The 'suite' such called as it had a sofa had a sea view, but the windows sadly were filthy. The bathroom big and airy, but watch out, the style of the bath allows water from the shower to freely flow onto the floor causing a mini flood. the beds were comfortable. That is always a big plus for us. My average rating is mostly because the awful dinner, Oh dear! The restaurant had at most 16 people in. The menu is limited (understandable for this time of year) . Beef and Stilton pie was good. Sea bass was good - although very small portion. 2 people ordered slow roast pork belly with dauphanaise potatoes. My husband specifically asked if the pork had crackling. Yes was the answer . We also ordered bread to nibble on before the food came. I had to call for the bread after 45 minutes as nothing had arrived. After 50 minutes the food arrived. The potato was mash not dauphanaise, there was a pile of boiled cabbage and a piece of grey dray pork. It looked like it had been boiled not roasted. No crackling. Sorry we only have mash!!! It was inedible. They replaced the two meals with fish and chips. The chips were dark brown and tasted dreadful as the oil in which they were fried was OLD!. We were not charged for two of the meals, but sadly that has certainly made me not ever want to eat there again. The chef and service let this hotel down. Goodness knows how long one would wait of the restaurant was full. Very sad, as Eastbourne in winter needs a pick me up, but if this is how they want to boost tourism they will fail.

"Bargain night away"

4
laughingnun, Letojanni, Italy 04/03/2022

A large hotel right on the seafront about a 10 minute walk to the pier & 15 mins from the main shopping area.There is lots of free & cheap parking nearby ( maybe not so easy in the summer). The hotel rooms are set out in an unusual way ( no long corridors) and are all different sizes and decor. As my trip was via a deal on Groupon (& a bargain) I decided to upgrade for a sea view and a better selection of refreshments in the room.The view was excellent and the room was spacious and clean .The bed was huge and very comfortable.The whole hotel is very old and is quite tired but it was expected & didn't affect the visit.The upgraded refreshments were limited & poor in quality ( even once replaced) so I don't think I would upgrade again. The hotel has a small swimming pool downstairs which was nice to use (& was empty) but the changing area was ancient and the only shower was next to the pool so best to have a proper shower in your room. Breakfast was in sittings & we chose to go late - I recommend you go 7-9am as the buffet part of the bfast was limited/ almost gone.The cooked breakfast was brought out freshly cooked very quickly and was excellent- there were also several choices. Staff were pleasant and very helpful throughout our stay. Overall a very enjoyable night away. The management of the hotel are clearly proactive using promotions to reclaim customers after the last two years - whilst the hotels nearby seemed much quieter.Get this deal whilst its on!

"Excellent stay"

5
User 04/03/2022

Must say from start to finish ,York house hotel did not disappoint ,yes we are aware property needs refurbing in certain parts ,however this did not ruin our stay in any shape or form , breakfast was excellent ,could not fault ,great vege option ,waiting staff were also very attentive and friendly ,must mention italo and Michal for their friendly efficient service ,bedroom was clean with amazing sea views ,we arrived a bit earlier than anticipated on the Tuesday ,but we're met by greyce at reception ,again first class friendly professional service ,an amazing lady with a lovely smile and a credit to the company managing to get us into our room asap the swimming pool was a bonus to ,great to sit out on the terrace with a coffee in the morning ,also must mention Alec ,the night porter ,lovely friendly man ,nothing was to much trouble ,thankyou York house hotel ,enjoyed it that much have booked to go back in April .

"Step Back in Time"

4
brookhousecorgi, Swanage, United Kingdom 20/02/2022

Just returned from a stay at the York Hotel and I will enlighten you to our experience here Let me take you back to a more gentle time my first impressions were that at any moment Major Phillips would be found dead in the dining room and Miss Marple would arrive hot foot from the lounge trailing knitting and interview the usual suspects as the plot twists and turns Or Hercules Poirot would descend into reception demanding hot water so that he could set his mustache to the correct jaunty angle. All of the above is a polite way of saying that the Hotel is a little dated however there are many good points and one bad The staff that we encountered were friendly and helpful . Young girl a dinner polite courteous and helpful . Went to reception to ask for extra towels as we had used the very nice swimming pool and also some extra tea and milk as we are both big tea drinkers and and we were immediately attended to and the asked for items were produced which enhanced our opinion greatly of this hotel . Dinner was very nice as I said lovely waitress worthy of a pay rise if you are reading this Mr Manager . Room was fine for us did have a interesting view of a completely rotted out shed and the window did rattle as it was an old sash type but easily fixed with a piece of paper Shower was lovely and powerful and very new heating I could not find a control for so room was a bit warm for us bedding was clean and in good order. My one complaint is that I could not make my dinner bill add up came up with a strange amount ending in 83p I was told that this was because of a ten percent service charge I was not aware of this and could find no mention of it in any of the correspondence that we had been given so was mildly annoyed however I would have left helpful girl a tip just not sure how this was supposed to work. All in all a enjoyable experience hotel is dated but to me this added to its charm and i loved gong out in the revolving door Now where did I leave my magnifying glass and Agatha Christie Book

"Very much needed break"

4
nazmaz, London, United Kingdom 16/02/2022

We stayed here over valentines weekend. The extra touches were lovely. Hotel was very welcoming. Staff were exceptional helpful and friendly. Hotel warm, comfy beds very clean needed little tlc in few places. Food tasty especially breakfast. Parking was only problem we found no hotel carpark and meters along road.

"Weekend Relaxation"

5
janmilner, Lancing, United Kingdom 06/02/2022

Another splendid weekend. Love the location of this Hotel and the staff always make our stay special. Breakfast lovely as usual. Stunning sea view from our room, shame the weather was a bit wet but nothing the Hotel could do about that. Thanks William and Team

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear JanMilner, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read you had yet another splendid weekend with us, found your seaview room to your liking and enjoyed our breakfast offering, this is what we aim for, happy returning customers. The Team and I all look forward on welcoming you again in the near future and hopefully next time the weather will be a bit better. Kind regards, William

"Common parts a bit tired but good rooms"

4
User 04/02/2022

First impressions are not wonderful. This is an old hotel which is showing its age but our room was clean and cosy and well appointed with a very good en suite bathroom. Breakfast was delivered to the table and there was a good choice, well cooked. Overall, good value for money and in a central location - friendly helpful ,staff also

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear X256HSneilp, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us, found the room clean, cosy and good value for money and also enjoyed our breakfast offering. Thank you also for the kind words to the Team which you have found always friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Another great stay"

5
User 02/02/2022

Very good stay - staff were very helpful and attentive. More than happy to resolve any issues quickly without fuss Also made our dog very welcome and set up breakfast in bar so that we could have dog at breakfast

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Jamesmac1962, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had another enjoyable stay with us, that is what we aim for, happy returning customers, I'm also glad that your four legged friend was also well looked after. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Expensive seaview rooms at the front noisy and draughty"

3
Saladslayer, Watford, United Kingdom 01/02/2022

Seaview rooms at the front loud and draughty due to the ill fitting single glazed sash windows. You can hear the cars driving up and down the road until the small hours and even the shingle crashing on the beach. The windows also have no locks on which is incredibly dangerous if you have small children. Finally, I was not told about the £2 parking permit until check in after I'd stuffed £6 in the parking meter

"Great stay at Best Western York House Hotel"

5
User 30/01/2022

We had a lovely stay in the Deluxe King Four Poster. Staff were really friendly, helpful and we appreciated their care during our stay. We also appreciate the swimming pool facilities and the sea view. The location is perfect for enjoying the beach and Eastbourne pier. Just one minor negative feedback, WiFi was not great.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear AlicevK3556IP, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews and Jacuzzi bath and well worth the upgrade. It's great to read that you also enjoyed your experience in our indoor heated swimming pool, we always keep it at around 30 degrees so perfect for a little relaxing swim in my opinioin. Thank you also for the kind words to the Team which you have found always friendly and helpful, I will pass these comments over like I usually and I'm sure they will appreciate the mention. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Birthday stay"

5
422aland, Heathfield, United Kingdom 22/01/2022

Once again I cannot fault the excellent service and facilities at the York house hotel we were met with fantastic service from reception to the bar.also breakfast was very nice and a great choice.the pool was very clean and warm highly recommended this hotel all the staff are polite and very efficient

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 422aland, Thank you for takin the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, I'm glad you enjoyed your birthday here with us and found the room to your liking. It's great to read that you also enjoyed your experience in the Restaurant, the Bar and and in our indoor heated swimming pool. Thank you also for the kind words to the Team which you have found always polite and efficient, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Wedding day"

5
User 18/01/2022

What a truly magical day we had celebrating our wedding.The team at the hotel went above and beyond to make every detail perfect despite Covid restrictions. Darren helped us every step of the way with all the planning for our special day. Cant thankyou all enough for making our day truly amazing.

"Afternoon Tea"

2
valoddie, Eastbourne, United Kingdom 16/01/2022

This was a Christmas gift. On arrival we were taken to our table over looking the sea. We were offered tea/coffee and this was very welcoming as it was a very cold day. I took my coat off but the room was cold and put it around my shoulders. The stand that came out with the tea on looked good but to my husbands disappointment it had to serve both of us, two small sandwiches which we had no choice of filling, the small scone was warmed up maybe in the microwave was chewy and one of the worst scones I have ever had. The cakes didn't very fresh. We were asked at the beginning if every thing was alright and was told to reception if we needed anything. The best part was holding the hot tea cup in my hands to warm up. We left without seeing anyone to say what we thought, Sad to say wont be going back again.

"Lovely Hotel"

5
controllerman, Sutton, United Kingdom 16/01/2022

Had a great weekend , room was large & airey, nice & warm as you would want in the winter. Staff very friendly & breakfast on both mornings was very tasty. We never ate in the evenings or used the bar or never got the chance to use the pool. Would we return ? Definitely

"Comfortable Stay"

4
stevejen2016, Maldon, United Kingdom 09/01/2022

Booked this hotel as a last minute one night getaway for our wedding anniversary. I have to say from the outside the hotel doesn't look particularly appealing and does require some tlc. However the room we stayed in was excellent (284) overlooking the seafront. Very large comfortable room. Very nicely decorated. The room had all you could need for a break away from home. The only downside to the room was the bathroom in as much as the heated towel rail didn't appear to work and there was no other heating in there. In January this would definitely be a bonus. Staff we encountered were all very friendly and happy to chat. Parking is available on the road outside the hotel and permits can be obtained from the hotel at a cost of £2 per day. Hotel obviously on the seafront, close to the appear and within easy walking distance of the town, We ate in the hotel in the evening and found the food to be good and freshly cooked. One small criticism is that a 10% service charge is automatically added to your dining bill. I personally feel that tipping should be left to the individual and not taken as a given. However this is only a small point and didn't in anyway spoil the stay. We have stayed in the Best Western Lansdowne hotel also in Eastbourne several times previously but find the York equally as good and will certainly be looking at staying here if and when we visit Eastbourne in the future.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Stevenjen2016, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us and found the room excellent, the room you stayed in is one of our Executive Double rooms, these type of rooms are all larger than standard doubles, and of course all have stunning seaviews, well worth upgrading to them in my opinion. Apologies about the little hiccups during your stay, I'm glad they didn't spoil your stay, I've passed your feedback over to the relevant departments so that they can be looked at. Thank you also for the kind words to the Team which you have found always engaging and happy, I will also pass these comments over which I'm sure they will appreciate. The Team and I all hope we will have the opportunity of welcoming you again in the near future. Kind regards, William

"Mini break"

5
hazel w, London, United Kingdom 06/01/2022

This was an Xmas gift stayed in room 194 with four-poster bed room and food excellent could not find any fault.great see view shopping centre 10 mins away. numerous restaurants to eat at WEATHER WAS NOT bad staff at hotel very helpful

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Hazel W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, a Jacuzzi bath, and other little things like your own little espresso machine, in my opinion these type of rooms are well worth the upgrade. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"We had a great time"

4
User 03/01/2022

We chose this hotel because it had a swimming pool and was affordable. The staff were exceptional, so friendly, understanding, caring, thoughtful and helpful. The COVID steps were sensible and didn't impinge on the quality of the experience (but the contactless check-in didn't work). We were most impressed by the way in which we were greeted and welcomed by the staff at breakfast. The breakfast menu was great and the chef so flexible, really impressed by the vegan options. The rooms were so warm we didn't need the radiator on & were able to keep the window open all night & listen to the waves on the beach. The Christmas decor was lovely and a lot of effort had been made throughout all parts of the hotel to coordinate colour schemes with soft furnishings & pictures. But this is a typical Best Western hotel, where everything's a little tired and quirky - fixtures and fittings wonky/loose, carpets dirty and threadbare. The pillows were very solid rather than soft and comfortable. It was very quiet and peaceful, and unlike other hotels there were few people in the communal areas, so there was a lack of atmosphere.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Pioneer441133926635, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us and found the room to your liking and good value for money, I'm also glad you managed to enjoy some time in our indoor heated swimming pool, we always have it around 30 degrees so it's always nice and warm. Thank you also for the kind words do the Team especially the F&B team which looked after you during breakfast, we do provide a nice variety of choices for both our continental and full English options and I'm glad our Vegan option was to your liking. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"More than comfortable"

5
STEVECLARK, Sevenoaks, United Kingdom 01/01/2022

Only in this wonderful hotel for a couple of nights ,wish it had been for two weeks,but no time this trip. All staff were amazing going out of their way to be helpful,from the happy smiling receptionists on arrival to the efficient baristas in the well stocked and very reasonably priced lounge bar. I didn't make breakfast either morning as the bed was so comfortable I didn't want to leave it !! Please don't change a thing,although next visit I'll upgrade to a room with sea view,!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear SteveClark, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your short break with us, found the room to your liking and the bed comfortable, as I've mentioned in a few responses I also agree with you, upgrading to a seaview room is well worth the little supplement we charge for. Thank you also for the kind words to the Team which you have found always smiling and helpful, I will pass these comments over which I'm sure they will appreciate. Kind regards, William

"Just like 'coming home'..."

5
pebbledash2017, London, United Kingdom 30/12/2021

Four nights at this excellent hotel, in its beautiful location, was the first time in almost two years that we'd managed to stay, courtesy of COVID restrictions. Another good experience, with staff having made appropriate adjustments with apparent ease! It was good to see familiar staff again, with the core team virtually unchanged. We were particularly impressed by the development of skills showed by Mihal, compared with when he first joined the team e.g. he was spontaneous in giving us the alternative of a group menu, knowing that we were there for a few days and it provided a greater range of options. He also kindly showed my husband how to manoeuvre our table to easily accommodate the fact that I have mobility issues. (We have been coming here for several years, and always struggled with this!) Molly was a new waitress to us, but definitely 'a star in the making'! We enjoyed the familiar warm welcome from the core team, including Darren and William, who adjusted their seating plan to allow us to have dinner at our preferred early slot (that was already fully booked by a large party), and Ellie on Reception, who kindly stored my eyedrops following recent surgery, and brought them to us from the fridge in the kitchen, as required. As always, nothing was too much trouble. This was our longest period not staying at our favourite hotel, where we usually book in 2 - 3 times each year. It really was just like 'coming home', and as lovely as ever to be 'back with the family!'

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Pebbledash2017, Thank you for taking the time and reviewing your experience here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay on your return visit, as you mentioned we have had to alter some things due to the current situation but I'm glad it did not effect at all your stay. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Never disappointed... wonderful hotel and staff"

5
User 22/12/2021

Stayed for 5 nights at York house hotel. From the minute I arrived to leaving I was looked after by each member of staff. Room was spacious, clean and the view was fantastic of the sea front! Kitchen facilities were spot on for prepping food for my 8 month old son. I had the full English each morning which was cooked beautifully and they even made special food for my little boy which he loved! Nothing was too much for the staff who made my stay much less stressful traveling with a young baby and enjoyable. Thank you and see you guys soon!

"Good Hotel / Great Breakfast"

4
RussDurn, Maidstone, United Kingdom 15/12/2021

The perfect hotel for a one night stop over. Friendly staff, comfortable bed, great breakfast. What more could you want for under £80. There is even a pool if you fancy a dip. Black out curtains within the room ensure a good nights sleep. Decoration could do with being addressed as a little tired however the front of the hotel was actually going through some form of refurbishment so hopefully they move onto the rooms next.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear RussDurn, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us, found the room and our breakfast offering to your liking and all good value for money. Thank you also for the kind words to the Team which you have found always friendly. The Team and I do hope to have the opportunity to see you again in the near future. Kind regards, William

"Best view at Best Western"

4
mrslaws, Kent, United Kingdom 14/12/2021

Great location opposite the beach. Definitely worth upgrading to the superior room with sea view. Room was spacious and had good bath jel and body lotion. Plenty of tea and coffee making facilities with lovely gluten free biscuits. Bed was very very comfortable. Hotel was quiet which resulted in a good night's sleep. Breakfast is very generous served in dining room with sea views. Staff are friendly and helpful. Parking can be purchased for £2 per day at reception. Hotel swimming pool is small and changing area needs updating. Communal areas decor needs updating. Overall Hotel is clean

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear MrsLaws, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us in one of our superior rooms, in my opinion these are indeed well worth the little supplement we charge to upgrade as they are larger than standard ones. Thank you also for the kind words to the Team which you have found always friendly and helpful, I will pass these over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A great little place"

4
NinjaTravelMan69, London, United Kingdom 08/12/2021

Idea location: right on the seafront, approx 6/7 minute pleasant walk to the pier, we ate our dinner to which we ordered in, out the front, to the sound of the waves and under the pretty fairy lights along the beach Room: the room was value for money, beautiful bathroom, comfy bed, smelt fine, seemed clean Parking: was easily found right out the front of the hotel on the main road, which the hotel covers for you money wise, Staff: were all great, cannot fault any to which I come across Food: the breakfast was pretty bog standard, sporting what look and tasted like yesterdays roast potatoes cut up, but it got the job done Pool: all you needed for a free mini pool Value for money: 100%

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear NinjaTravelMan69, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your stay here with us, found the Hotel good value for money, the room to your liking and managed to enjoy some time time in our indoor heated swimming pool. Thank you also for the kind words to the Team, I will pass these over which I'm sure they will appreciate The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"The best hotel I have stayed in."

5
User 26/11/2021

From the moment I walked into the hotel I felt so welcome. I was a bit nervous as this was the first break I had ever taken on my own, but the receptionist soon put me at ease and I was given a wonderful room with a four poster bed and a spa bath which made me feel so very special. Everywhere was fresh and clean and all the staff were really friendly and helpful. I also found the food beautifully presented and very tasty. I was so happy with my stay I just had to make another booking.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Christiner, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read reviews such as these, this is what we aim for, happy returning customers and I'm glad to read you enjoyed your stay with us in one of our four poster bedrooms that you have already booked your next visit; our deluxe rooms are definitely the best room type in the Hotel and all come with four poster bed, jacuzzi bath and of course stunning views. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Room decoration was good, clean, but awful bed"

3
Soundabout, London, United Kingdom 18/11/2021

First impressions at the entrance not good as front doors and carpet old and dirty, but actual reception area looks good and updated. Room had nice decor, clean and high ceilings, wooden window frames very old and need work. Bathroom okay and clean,but shower heat control very stiff I had to really yank it hard to stop getting scalded. Bed was big (2 pushed together) but awful. Must be very old, lumpy mattress and edge broken where people had been sitting on it, poor sleep. Plus awful loud humming noise from next doors bathroom fan at midnight for 20 minutes and at 6.45am for a long time - really poor. Pool was cold water and no where to put clothes/ bags, at least its free! No Sauna/ Steam just pool. Staff friendly and appreciate they work hard, the £2 parking voucher for 24 hours useful. Crown and Anchor pub 10 mins walk toward the pier does good food, great Sunday roast. Sorry to say we would not return in a hurry unless they had new beds as we need good sleep

"Comfortable room in a good location"

4
Mandy M, Ipswich, United Kingdom 17/11/2021

Just back from a few days away. Booked a sea view room and it felt very clean on arrival, lovely comfy bed and great view. Decor is a little tired in places but felt the price was appropriate and good value. All the staff were really friendly and welcoming. We had some trouble with our key card not working but staff couldn't have been more helpful trying to resolve this issue. Breakfast tasty and good selection.

"Amazing stay"

5
User 12/11/2021

Great hotel. Loved our room with the four poster bed and jacuzzi bath. Room and bathroom were very clean. The Receptionist, Montse, was great. She was very friendly and helpful from the moment we stepped in to the hotel. She accommodated to our requests and always had a smile on her face. Excellent customer service from Montse...very good breakfast too. Hotel has a lovely decent sized pool which is a bonus! Would definitely love to come and stay again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear RaE957UN, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, as you mentioned a Jacuzzi bath, and other little things like your own little espresso machine, in my opinion these type of rooms are well worth the upgrade. Thank you also for the kind words to the Team specially Montse, I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Could have been a really nice weekend"

3
RowingBloke, Essex, United Kingdom 12/11/2021

Hotel in general is fine, just the necessities that are lacking, like shelving in the toilets, a working remote control, a signal to the TV, the wifi, and a bit of warmth to the swimming pool. we mentioned the pool, remote & signal to reception 3 times and again on leaving. at no point did anyone move from the front desk to do anything.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thank you for your feedback on your recent stay. Appreciate your rating and I trust that everything else met expectations. With regards to the remote control & TV issues mentioned to reception. The Duty Manager attended your room on the evening and could not see a fault, when it was mentioned the following morning a member of our maintenance staff attended and again could not see what you were referring too as the remote was working with signal to the TV so unfortunately it wasn't a case we didn't attend or care. It was potentially a case of mis-communication on what had been done so far and a misunderstanding on the actual issue. We are working on a solution to avoid future scenarios arising. If a guest has an issue with the WiFi they can discuss with the reception team, if we can't resolve it can be escalated to the supplier who will investigate. We know how important a good WiFi connection is and if we are given the opportunity we will do what we can to improve/resolve. Our pool is heated to 30 degrees and is very warm in itself for a swimming pool. Much warmer than a public swimming pool; the issue is the ambient temperature can change in line with the temperature and we are looking at how we can increase the efficiency of the radiators in the room. I'm pleased that you like the hotel and we hope to have another opportunity to impress. Please feel free to email me directly when your thinking of booking and i'd be happy to assist you. Kind regards,

"Short break away"

4
EnglandSierra, england 10/11/2021

Nice and easy check in had a back room was nice enough but a leak in bathroom floor told management and decided to upgrade to a searoom for extra 60 quid wanted a view and more space this was done after 11 when someone checked out so was great for us.very friendly staff and was happy to swap for upgrade due 2 partner needing more comfortable and double bed not 2 singles put together like in a back room and he doesnt sleep well so sea air room helped wil be back been a few times to this hotel in the bar is a lovely friendly lady always smile on her face when saw her of a evening for a few drinks

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear EnglandSierra, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us in one of our seaview rooms, these are bigger than standard rooms and in my opinion well worth the little supplement we charge for, apologies about the leak on the first room but I'm glad the Team was happy to assist and move you to a different one. Thank you also for the kind words to the Team especially Teresa in the bar, I will pass these over as I'm sure she will apprecitate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Disappointing Stay"

3
Portsmouthple, Portsmouth 08/11/2021

We have just returned from a 2 night stay at York House Hotel. Firstly, the staff are very friendly and helpful, after that it's a bit downhill. The place is very dated, and in desperate need of some TLC. We were given a room on the ground floor, which we believe must of been a disabled room. Nothing wrong with that, as there was plenty of room in it. The bed was large and for the most part comfortable. The bathroom is a bit of a hazard. It was in the style of a wet room, I guess to be able to accommodate the needs of a disabled person. The problem was that the shower leaked from every joint, which made only the hand held attachment usable. We then found that the basin leaked also, which made the floor wet constantly. We did report both of these to the front desk, but nothing was done during our stay. Also during our stay part of the ceiling outside of our door collapsed! Our bedroom looked out on to a side street, but we couldn't see out of it as it was so dirty. We had breakfast on both mornings, as it was included in our stay, but normally charged at £13.50. The continental breakfast is sparse, and the cooked breakfast was cold. The staff were helpful.

"Two night stay"

5
alantR8141PU, Sittingbourne, United Kingdom 08/11/2021

Stayed for two nights in November room lively and clean and nice and warm staff very friendly and good breakfast nice sea view third Hotel we have stayed at along front definitely the best one of the three would have no hesitate to stay here again

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear AlanR8141PU, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the Team which you found always helpful and friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"It's okay, nothing fancy."

3
Pixelocrates, Royal Tunbridge Wells, United Kingdom 07/11/2021

Stayed just one night when visiting a friend. Quick check in although they do reserve £50 on your card which wasn't mentioned when booking? Room was spacious, comfy bed with additional pillows, decent sized tv, hairdryer, tea and coffee, plenty of towels and all your general needs. Best Westerns always seem so dated, when they're pricing themselves against other popular chain hotels they do need a lick of paint and some new furniture. Bathroom was nicely modern and was impressed until I had a shower. Lovely corner roll-door shower but one door wasn't on its hinges so just had to forcefully pull it shut and water was also leaking out the bottom but a decent shower nonetheless. One annoying point, I think it was the alarm clock next to the bed but something was buzzing on and off all night! Almost sounded like a sensor? It was really quite irritating. But all in all a comfortable stay, on the seafront, free parking round the side on a residential road and a 10 minute walk to town.

"Dance holiday at The York House Hotel. Eastbourne"

5
User 05/11/2021

Just got home after a week entertaining a group of nearly 90 for a ballroom, Latin , Line dancing/ fun week. First impressions of the hotel were good. It's nicely located in a slightly quieter part of the sea front but still in sight of the pier. The General Manager Stuart and his staff made everyone most welcome. Check in is easy and efficient with all staff pleasant with a welcoming smile. If you drive yourself there is plenty of spaces around the hotel. A voucher is collected from reception each day which costs £2 per day and for today's prices and the convenience it's a good price. Right on to the hotel. Breakfast each day for our group between 8- 9. Great selection of everything and cooked breakfasts with all choices of eggs. All served efficiently with smiles from all the staff. During the day a lunch time menu was available , mainly sandwiches and although a limited selection can always be supplemented with a delicious bowl of homemade chips Highly reccomended! Evening meals were lovely in the attractive resteraunt, in fact we were such a large party we had two rooms The staff were again very good, cheerful and helpful. Efficient and everyone agreed the food choices were great The rooms in the hotel were all clean, comfortable and well maintained. As we were using the large dancefloor downstairs each evening the bar down the was also open each night which was great. In summary I would like to commend the General manager , Stuart and his truly great team for whom nothing was too much trouble. Just a few special mentions...Teresa who served during the day in the bar and did meals Such a wonderful lady and never seen anyone be in so many places at once. Ellie on reception for her dazzling smile and To Stuart himself who was on hand and very much in sight to help out which for me is very important in a hotel and also to motivate the staff. A truly well earned 5 stars!

"A good place to stay"

5
User 05/11/2021

This is a comfortable hotel with a good level of amenity, decent restaurant, nice bar, good breakfast, even a pool; the staff are charming and it has beautiful big rooms. I've stayed here a few times and I'm looking forward to coming again.

"NICE APARTMENT"

4
patT9140GO, Stanstead Abbotts, United Kingdom 03/11/2021

Lovely hotel, helpful staff, check in on line before you arrive so just pick up the keys upon arrival. We didn't have breakfast, but the dining room looked very welcoming and the food also looked good. The apartment was very well equipped. Good WIFI, Two large bedrooms, really comfortable beds, loads of storage, each had it's own bathroom, one with a whirlpool bath. A little bit dated here and there, but generally very clean. Beautiful sea views from the living room. Dining table & chairs, large comfortable sofa, nice big TV on the wall. The kitchen was very well equipped. Everything you would need and all very clean. We were very comfortable and could have stayed longer. This place comes with our full recommendation.

"Nice friendly hotel"

4
789nickc, Walthamstow, United Kingdom 01/11/2021

We stayed here for 3 nights during the school half term break. Overall we had a great stay, lovely breakfasts and very attentive staff. The hotel is very clean and bright. One big positive is that it has a heated indoor pool that can be used throughout the day, our 4 year old daughter loved it. The only negative comment would be that the decor overall was a bit tired and dated - but I suppose it is an old hotel.

"Great hotel as ever"

5
makethegradetuition, Crowborough, United Kingdom 31/10/2021

Great hotel, nice vibe, friendly helpful staff, really nice indoor swimming pool - small but beautifully decorated. Very handy for Hippodrome theatre and Seaside part of Eastbourne; we will be staying again.

"A pleasant short break"

4
User 29/10/2021

Comfortable room with sea views, and easy access to the town and the promenade. We have stayed on several occasions prior to the pandemic, so are noticing the differences, especially to the reduced menu, which is currently the same in bar and restaurant, and impressed with the measures taken to keep the public areas well-ventilated, and clean.

"Try somewhere else."

2
Sueplum, United Kingdom 29/10/2021

Check room before paying. Our room, although had a sea view was small. Stains on carpet and cushion on bed. Bathroom door didn't close properly, needed to slam it shut. Dripping noise on toilet cistern at night. Had to find our own side plates at breakfast. Carpet on stairs was threadbare. Needs modernisation.

"Enjoyable stay"

5
User 23/10/2021

Good hotel and location. Clean room. Nice showers. Nice room (not the view) would have liked an upgrade but wasn't available .My dog came too. happy dog but glad I bought her blanket as no place for my dog to sleep..Also bought her drink bowl. Staff very polite helpful. and happy. All in all would come again.

"Special visit to celebrate birthday & wedding anniversary"

5
daveywhitstable, Whitstable 22/10/2021

We have just returned from another great 3 night stay at York House. We have stayed at this hotel on many occasions and have never had call to complain about anything. ALL the staff have always been very polite & helpful. We stayed in the de-lux 4 poster bed suite which also had a dressing room plus a large bathroom which included bath & large jacuzzi & a large shower enclosure . This together with the beautiful sea-view made our anniversary day and my birthday very special. We will definitely be returning (yet again )

"Hotel good food not"

3
janetkates, East Sussex, United Kingdom 18/10/2021

Our stay was spoilt by the quality of the evening meals limited menu would have been ok but it was badly cooked - don't have the Eaton Mess, mess doesn't describe it, it was awful. However all the staff were lovely, friendly and helpful

"Golden wedding weekend"

5
User 17/10/2021

Absolutely amazing experience. Good excellent and never come across more helpful or friendly staff. Nothing was too much trouble for them. A truly wonderful stay and we were a party of 17. The youngsters loved the pool.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Diane T, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you and your party enjoyed your stay with us and thank you for choosing our venue to host such a special occasion. I'm glad the younger family members also enjoyed their experience here, especially our indoor heated swimming pool, we always keep it at around 30 degrees and in my opinion it's great for a nice relaxing swim no matter what the weather is outside. Thank you also for the kind words to the Team which you have found always helpful and friendly The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Wonderful Relaxing Break"

4
Syd G, Bromley, United Kingdom 13/10/2021

My wife and i had a great stay . Very comfortable room and friendly staff. Great location close to the beach and short walk to the pier and town centre. Parking permit £2 per day very cheap and easy to park. I would definitely love to stay again.

"Fantastic Stay"

5
Dawn G, London, United Kingdom 11/10/2021

We absolutely loved it here. My mum has cancer and we wanted to spend some quality time with her. The staff did not know she was poorly but their care and energy to try to help us with any request was always carried out with enthusiasm. We had a family room, a double bed and two singles. The room was very clean and just as one would expect. We had a fantastic sea view and 3 chairs in the room. We asked for a small table so we could put our teas and coffee which they provided in the room in front of us as we looked at the sea. They got us a table. Great it was the reason we booked a sea view as mum loves the sea and wanted to sit and look at it. My sister and I went for a swim while mum had a sleep. We asked for a restaurant nearby we could go to and we were given information with a smile. As the hotel was busy in the dining room we asked if we could have breakfast in the bar. Again this was no trouble and when we came down in the morning our table was laid. We asked for some water in jugs for the evening and some ice. Again they were brilliant. The staff were fabulous, polite, courteous and kind. Not once did we feel anything was too much. We asked for extra toilet roll and some more tea, again it arrived with a smile. Such kindness from everyone. I would definitely recommend this hotel. I would love to go back again sometime. Mum loved her time here thank you to you all for making my mum's visit so memorable.

"Stay at Eastbourne seafront"

3
keijeni2ok, Weybridge, United Kingdom 11/10/2021

Nice location by the seafront and friendly, helpful staff. Average size double room and good breakfast. The hotel lobby needs a bit of makeover, style is a bit outdated. Water in the bathroom is difficult to regulate.

"Glad to be back"

5
SuffolkFreddie, Eye, United Kingdom 04/10/2021

Having our first break since COVID restrictions eased, I couldn't wish for a better hotel to stay at. Staff, food and accommodation were excellent. We were made to feel at ease right from the start of our weekend. We will definitely be going back and we can't wait. Thanks again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear SuffolkFreddie, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us and found all aspects of your stay, from the room to the food served excellent. Thank you also for the kind words to the team, I will pass these over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Not impressed with service in Restaurant. "

3
User 04/10/2021

Stayed 1 night for a party,booked breakfast,well I can say about the restaurant is that you need a tourch to read the menu, room very dark,no side plates so when toast arrived had to find room on main plate for it,the man who served us,needs a few lessons on customer service, reception and lady serving in the bar were brilliant.

"Fantastic hotel"

5
C4303HMjohnl, Harlow, United Kingdom 02/10/2021

We love this hotel, we've been twice and always thoroughly enjoyed our stay. Such a chilled hotel in a brilliant location. Food excellent, staff superb and the sea view room is worth the extra to upgrade. We are already planning our next trip as we really enjoy visiting here.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear C4303HMjohnl, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, this is what we aim, for happy returning customers and it's great that on your return visit you had yet another great stay. The only wait to guarantee a seaview room is by contacting us directly and upgrading and I agree with you, the seaview rooms are well worth the extra supplement we charge for. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again for a third time in the near future. Kind regards, William

"Coach tour"

4
Richwalker44, Leicestershire, United Kingdom 02/10/2021

Stayed as part of a coach tour. Staff very friendly and helpful. Food served buffet style at breakfast with hot food to the table. Dinner is served to the table. Three courses each night. Lovely hotel. Located on the front. Very close to pier and town. We had a room issue. Pigeons nesting. We were moved to a front room. All in all a very nice few days. Would recommend highly.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Richwalker44, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us and found the food served to your liking. I'm also glad that our Reception Team was able to deal promptly with your room issue. The Team and I all hope to have the opportunity to serve you again in the near future. Kind regards, William

"Lovely break"

4
User 30/09/2021

Stopped at the great western York house for 5 days in September. Hotel it's self is a little tired and needs a update. Really comfortable beds slept very well. Restaurant service excellent. Food was delicious well done too the chefs should be proud of what they served up. Down fall could have improved the atmosphere in the bar and lighting a little dull. Also we stayed in room 241 the extractor was so noisy and needs to be looked at. In all we had a wonderful stay and would definitely recommend it.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Maria F, Thank you for taking the time and reviewing your recent stay here at the Best Western York House hotel in Eastbourne. It's great to read you enjoyed your five days break with us, found the bed comfortable and enjoyed our food offering. Thank you for your feedback, it has been passed on to the relevant departments as we always try to implement improvements to ensure we provide a better experience in the future to all our guests. The Team and I all looking forward on welcoming you again in the near future. Kind regards, William

"The Best Western York House Hotel Eastbourne"

1
RosemaryLiverpool, Liverpool 30/09/2021

We stayed here for five days. The room we were allocated was disgracful. After complaining to the manager we were upgraded to a Seaview room at a nightly supplement which we objected to but we had no other choice as we were part of a coach party. It was a better room but the carpet was absolutely filthy. I can't understand why the management haven't had it cleaned during lockdown. The dining room lighting was abysmal, we could hardly see what we were eating. Breakfast was the best meal every day, the evening meals left a lot to be desired, they were far from appetising. The dining room staff were very pleasant. The saving grace was the position of the hotel right on the sea front. We wouldn't recommend this hotel, it's in dire need of upgrading and employing better chef's.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thanks for your review. I can see that you stayed with a coach group at the end of September. The room which you had been originally allocated was not "disgraceful" - the concerns described at the time were around the size and that you requested a Sea view (which we explained to your group operator prior to arrival that we would require a supplement otherwise it would be a rear facing room in line with what was booked). We were able to move rooms around and was then able to then offer you an upgrade at a 25% discount which you liked at the time and thanked us for arranging. Noted your comments ref the carpet and I will check this to ensure it is up to standard. I'm really pleased you enjoyed your breakfast experience and found the team pleasant. We normally receive great feedback regarding our dinner offering as can be seen in the above review and previous reviews, apologise that you felt differently this time around. We will also be refreshing the menu next week with new options. We will be carrying on with our continuous maintenance program into the winter season to ensure the guest bedrooms continue to get the attention they deserve. Kind regards,

"Masonic Weekend"

5
Misterstonehead, Deal, United Kingdom 27/09/2021

Our first time here but not disappointed at all. Everything was excellent, the food tasty, hot, on hot plates, well presented by very pleasant waiting staff. Recently decorated interior was good, our room over looking the sea was just right. Concessionary parking on the front. Reception staff fast and efficient. Now to our main event organised by Mr Darren Snook (events manager) very pleasant man easy to work alongside and efficient. Knows his stuff. Our tables in the Williamson Suite were perfect, he'd taken on board our colour theme. Organising the seating and disco the evening was a 100% success. Thank you from the Lodge of Loyalty 9494.

"A Few Days in Eastbourne"

4
MalC859, High Wycombe, United Kingdom 24/09/2021

The fabric of the hotel is in desperate need of more than a little TLC but the location, attitude of the staff, bar one, and the price do help somewhat to make up its deficiencies. We couldn't fault the restaurant, the quality of food or the waiting staff who did their utmost to accommodate our every need. In general all the staff were excellent and I must make mention of Stuart, the manager, most helpful and I'm sure destined for greater things. Thank you Stuart. There was however one member of staff who, in my opinion, is a most odious individual. Wearing a black suit, white shirt and green tie, he was at the desk when I enquired about the timings of dinner. He was rude, curt, abrupt and generally seemed uninterested in me as a customer. One morning at breakfast we witnessed him speaking in a most discourteous manner to a member of staff. I do think it's desperately sad when a single member of staff, through ignorance and an unhelpful attitude, ruins all the good that other staff try hard to foster. We hope to return again but hopefully when the rude guy has found a job that he's more suited to.

"Excellent position and service"

4
Kev B, UK 24/09/2021

Stayed here for 5 nights in September 2021. Great position to explore from and very friendly staff. Good choice of breakfast options. Hotel was very clean, a few bits and pieces could have been better presented but I would have no hesitation in recommending or staying here again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear KevB, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read your five nights stay with us was an enjoyable one and that you found our Hotel in great position to explore the rest of Eastbourne. Thank you also for the kind words to the Team which you have found always friendly, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"OK STAY"

3
13Denim13, Buckingham, United Kingdom 24/09/2021

Disappointed as not as good as last visit. Went for our Ruby wedding anniversary. Toilet seat broken and generally unloved. Too many smoking tables outside not enough for non smokers. Breakfast ok nothing special.

"Average hotel which was just okay..."

3
User 21/09/2021

On the plus side the room was clean, but not very spacious and lacked finishing touches such as a guide book, restaurant and room service menu. A small fridge would have come in handy too. Staff were generally friendly and helpful. Breakfast was nicely cooked, however overpriced. We had one evening meal which was average at best, but also overpriced. Assumed the cost of the meal would be added to our room tariff, payable when leaving, instead we had to pay at the bar which was confusing. First two nights fine, then someone moved into the room above ours who was very heavy-footed, and the noise went on till late into the evening. Overall, it met our needs but was just okay.

"Mckee"

5
User 19/09/2021

Great hotel, very clean, amazing breakfast and the staff were very friendly and helpful. The longe/bar area was very comfortable and drinks in the bar reasonably priced. We will definitely be going back in the future.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear A924RAsarahm, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us and found the room clean and the Team friendly and helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Mediocre but served its purpose"

3
vikkir485, England, United Kingdom 17/09/2021

Stayed here in mid-September and there's definitely some discussion points about this place! Hotel: The hotel was lovely. The room was spacious and clean, and had all we needed for a 2 night stay. The view from the window was of a side street, not the sea front but given the size of the hotel, it would be impossible to have every room facing the sea. This wasn't a big deal breaker for us. Minor downfall (not that it affected us) is that the rooms had no menus, instructions or notices, just a plastic stand with QR codes on them for menus. This is fine for the younger generation, but for the target audience/main demographic of the area (being elder/retired that gravitate to the seaside for holidays), the chances of them 1) having a smart phone or 2) understanding what to do with this, is very limited. Totally accept Covid-19 probably lead to their decision to switch to this, but a simple laminated sheet would have sufficed as it could be wiped clean between guests. Similar thoughts about the phone; nothing to suggest how to call reception or the restaurant if you wanted to use room service. Also elder generation would probably need guidance on using the room heater and/or TV; all of these items would normally be covered in a room's "welcome book". There is a heated pool on site, small in size, not overly deep and a little dated and run down, but ultimately served its purpose. Staff: Reception staff were lovely and couldn't have done enough when it came to replacement towels or additional questions. On day one, a gentleman, who we think was the "day Manager", was very chirpy and friendly upon our arrival, however the following day, he was not carrying the same vibe; the "evening Manager" barely acknowledged our existence, even when catching his eye and smiling at him. Bar staff and restaurant staff were nice enough (with the exception of one waiter in the restaurant that could have been injected with a little more enthusiasm). On day two, there were barely any staff around and had to go to reception several time to track down staff to get a drink at the bar, and the attending staff (aforementioned "day Manager") did not seem impressed that we'd disrupted him; I even commented, asking if they were light on man power, and attempted to raise a smile from him, but he was totally deadpan and not engaging to conversation! Restaurant/Bar: A little disappointing and mediocre. Food arrived VERY quickly to table so left wondering if it really had been cooked fresh. One evening I had a salad which, when delivered to table, was little more than a child's portion. Partner had their pie of the day with mash and peas and the mash was clearly instant rather than proper mashed potatoes; surprising considering they boasted using locally sourced produce, leaving you of the impression that food would be fresh. Second evening I opted for a sandwich and the side salad was larger than the main dish I had the day before! On both evenings, we had Eaton Mess and they almost looked like different dishes one night to the next; little consistency here. Also, attention to detail wouldn't go amiss, for example, there was more to my side salad than just leaves but the main meal was pretty much just that. The side salad had olives, but they still had the stones in them so made eating them unpleasant keep having to pull pips out of my mouth at the dinner table. Food definitely felt over priced. Ordered still water and a Fosters topped with lemonade and both drinks arrived wrong (although were both drinks we would consume so had them anyway). Second evening, we were actually offered FREE tap water which the night before wasn't. Again lack of consistency. Even more surprisingly was that on both nights, when the bill arrived at the table, they had automatically applied a 10% discretionary service charge! Correct me if I'm wrong but surely the visitor only tips if they feel it's warranted, not because it's obligatory; is that not the definition of "discretionary". I would not have tipped for what we received. Also pay attention when ordering your drinks; it was not until after we ordered our coffees that we realised we could have a small or large, but we weren't asked, instead just charged for a large. We also asked for a flat white coffee and was charged for a latte. Breakfast receives a mixed review from us for various reasons; day one of our stay, no one explained that our room included what was effectively a buffet style breakfast with hot food upon request and the menu wasn't overly clear. It was only when we spotted other guests visiting a buffet style area that we realised. Upon the second morning, the waiter explained we had access to the buffet and so I chose to have porridge and planned to have some fruit, however "buffet" was very much an over exaggeration of what was available. Menu said there would be pastries, toast, fruits, yoghurt, jams and spreads, and cereals and all that was available was cereal. There wasn't even any milk for the cereal. On the hot food front, partner had a full English both days but on each day they were made up of different quantities/qualities of produce. He asked for no grilled tomato but got it anyway, and he asked for white bread and butter which, on the first day, was received partly toasted, almost like they started to toast it then remembered he wanted just bread, and on the second day, he received brown toast. In our case, these were food preferences, but this wouldn't bode well if you had allergies. Menu is rather limited, particularly when it comes to dinner, but promotes a message of "ask us if you don't find something that takes your fancy or talk to us about your dietary requirements/allergies". On the second night, when I asked for my tuna and cucumber sandwich (which was on the menu), the waiter questioned me on it, as if with a "if it's not on the menu, you can't have it" attitude. And when it arrived, there was no cucumber. Everything about they way this restaurant operates just oozes an vibe of "it comes as it is and no varients, or how we want to give it to you". Also worth noting, there is a separate section to the dining area for functions/reservations and this attracted much more attention from the staff; the main dining area was left to one staff member to attend, had few guests and we were all seated to one side near the windows which felt like a tactic to appear full and busy to the passers-by in an attempt to attract them in. Location: Great location. Opposite the sea front, about 5-10mins from the pier by foot and around 15-20mins from the high street by foot. Typical seaside amenities nearby, such as fish and chip shops, ice-cream parlours, gift shops, amusements etc. Nice walk along the sea front covering some distance between different "places of interest". Sight seeing bus also at the pier to take you around local attractions. Parking: Parking a little complex. Could risk parking in a side road, if you could find a non-permitted, non-double lined area with a space, or could park on sea front for £2 a day if a guest of the facilities (subject to space availability). I imagine in the height of Summer season and school holidays, this would be very difficult. All in all, its not something I would be rushing to return to, but it was adequate enough and served the purpose of our stay. As a couple who tend to holiday abroad, maybe we are niave to UK staycation behaviours but I do feel some of the practices used were a little sharp. Would warn that upon arrival, the hotel will take your card information to pre-authorise a £50 fee to cover any room charges, damage etc upon departure. We were told this would remain pending, however the balance was deducted from my account in advance of departure. This might have been a banking issue rather than the hotel, but is worth being prepared for, and I currently awaiting return of this money.

"one night stay"

5
Janet L, London, United Kingdom 14/09/2021

excellent location near everything and across road to the beach. Great hotel, our room was lovely, clean spacious and quiet. All of the staff on reception, in the restaurant where friendly polite and very professional. we enjoyed our hot full English breakfast and had a really nice stay.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Janet L, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your stay here with us, found the room to you liking and breakfast excellent. Thank you also for the kind words to the Team which you have found always friendly, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best Western"

5
Rita R, Hounslow, United Kingdom 12/09/2021

Very good location as beach is across the road. Parking was free on the side roads. I did have to contact the Hotel before and after my stay. Everyone i spoke to were very helpful and informative. Very please with the service we received.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Rita R, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed your stay here with us and enjoyed the service we provided. Thank you also for the kind words to the Team which you have found always helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Anniversary stay"

4
michaelhX3865BG, Aylesford, United Kingdom 12/09/2021

Stayed for 5 nights from 6th September,our anniversary was the next day and the hotel arranged flowers for my wife as a surprise which was great. We have stayed in the hotel a number of times and try to visit at least once a year and are never disappointed. Room 194 is the absolute best and the whole way the hotel is run is outstanding. Thanks to all staff for a great stay and look forward to the next one.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Michaelh3865BG, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your five night stay with us in one of our four poster bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, Jacuzzi bath and other little things like your own little espresso machine, in my opinion these type of rooms are well worth the upgrade we charge for. Thank you for your kind words to the Team, I'll pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"In need of modernising throughout. Handy central location."

2
Tony67Bedford, Bedford, United Kingdom 10/09/2021

Stayed 3 nights early September with my partner, the hotel is looking very tatty, tired and in desperate need of renovation throughout. The carpets are worn threadbare, the walls are damaged, our room was very small with the bathroom so tiny it could not have been built any smaller, also had loose fittings. The view from the room's window was of a grubby flat roof and drain pipes. We avoided the restaurant as the menu did not appeal and food served looked and smelt institutional. All in all, very unpleasant and not value for money so cannot recommend.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thanks for your feedback on your recent stay. I agree that our location is excellent being on the seafront and means that guests are literally a stones throw from the beach. We are also not far away from town and the train station being only a 15-20 minutes walk into town - everything is in easy reach. I sincerely apologise that our decor didn't meet your expectations. We don't necessarily set out to be a "modern" hotel and like the fact our hotel has character and charm; it had previously been decorated sympathetic to the surroundings. Our corridors are in the pipeline for refurbishment however historically we have looked to invest more where guests stay and spend most of their time, so previously the reception, Bar & Lounge and guest rooms areas have all been refurbished. Our guest rooms are well decorated, functional and clean. In the meantime our maintenance will do all they can to refresh the corridors over the winter period in line with the our continuous improvement maintenance plan. We have rectified the loose toilet roll holder and these can brake if guests use them as a handle/grip. The bathroom is modern in style as can be seen in the photo. The rear facing guest rooms are generally smaller than our sea view rooms which is the nature of the building. Sea view rooms are bookable with a supplement and subject to availability. Rates set are in line with market demand and having done research on what other hotels charge in the area I do believe pricing is very reasonable bearing in mind the time of year. I think you would have been pleasantly surprised by our food offering had you given us the opportunity. We have received some great feedback regarding our food offering; we do try to locally source our products where possible and ensure they are of a high quality. Whilst this stay may not have met expectations; we do hope we get another opportunity to impress and we do have a wide variety of room types to choose from. The team and I hope to welcome you again in the future. Kind regards,

"Nice Room friendly staff"

4
User 10/09/2021

Spent 3 nights at hotel. Good size room and bathroom with view of sea. Very polite helpful and pleasant staff especially young man waiting on us on Wednesday morning and Wednesday evening. Unfortunately we didn't get his name. Breakfast generally good and evening meal very tasty although not a great deal of choice. Had a very enjoyable stay

"Blown away by better than expected….."

5
User 09/09/2021

We were a little apprehensive about the hotel, but from the minute we started checking in, we could tell that they had great well trained staff. We were immediately offered a parking voucher for £2, & even though we requested if possible a sea view room which they had emailed was not available, lo & behold they gave us a superb sea view room. With an excellent shower room. We had a peaceful night and Breakfast was a real plus & lived up to the quality of locally sourced products that in the full English were superb. We cheekily asked if it was possible to have a later checkout, which they fulfilled by brilliantly offering us an extra hour. Thus enabling a good prom walk & a swim in the sea, before showering & checking out. Great location, helpful friendly staff & we'll definitely use the hotel again.

"Welcoming."

4
EnsignBoys2, Gosport, United Kingdom 09/09/2021

Arrived late afternoon, was greeted by friendly helpful Staff, able to get Parking Ticket on road in front of hotel for £2 per 24 hrs. Room was recently redecorated & very comfortable, plenty of space in every way. Booked breakfast & was not disappointed, lots of choice, arrived quite quickly & hot n tasty. A very quite hotel, didn't hear anyone at all & yet it was busy. Nice.

"Family holiday"

5
User 08/09/2021

Excellent hotel see front. Lovely verandah to sit and people watch with a drink. Rooms comfortable and clean. Staff very friendly. Excellent breakfasts. Possibly 2 coach trips in hotel at the same time but that didn't impact on service. We found it excellent value for money.

"Shabby and depressing."

2
Peter I, Market Harborough, United Kingdom 03/09/2021

Shabby and depressing. I've stayed in many BW hotels and this was the worst by far. To be fair I think a lot of Eastbourne hotels are below par but it's no excuse. It needs a serious update. Carpets are threadbare, reception is tired and worn. Room was small and gloomy. Staff were fine. Didn't try breakfast as restaurant looked depressing too.

"Nice hotel"

4
184keeleyp, Greater London, United Kingdom 01/09/2021

Hotel room lovely with great sea view! Staff extremely helpful couldn't fault them at all. We decided to stay for breakfast which unfortunately I have to say was disappointing. Not very nice at all which is a shame as everything else was perfect! Pool small but serves its purpose. Overall a great stay and will be returning.

"A really lovely place to stay"

5
mikeandbea, London, United Kingdom 30/08/2021

My family and I stayed for the August Bank Holiday and were very happy with the Best Western York House Hotel. The staff were very professional and friendly and the room was very clean and spacious with a great view of the sea. We swam in the pool but otherwise went elsewhere for meals and drinks although everything in the restaurant and bar looked fine. We got frequent top ups of tea for our room after swims in the sea just across the road, and they provided plenty of towels. A great location near some good restaurants on Seaside Road/Terminus Road. We would definitely stay again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Mikeandbea, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you and your family enjoyed your stay with us in one of our family rooms, these are all large room and with nice seaview. It's great to read that you also enjoyed your experience in our indoor heated swimming pool and managed a few relaxing swims, we have lifted the restrictions following government guidelines and the pool no longer needs to be pre-booked, there is a maximum cap of ten people in the pool-changing area that we ask our guests to follow. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Girly night away"

4
User 26/08/2021

Booked a night away with my 12 year old . granddaughter. Very clean hotel, nice little pool, friendly staff. Nice breakfast. She wants us to return for another girly night. Had a lovely room overlooking the beach

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear I8309QRmicheleb, Than you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you and your granddaughter enjoyed your stay with us and found the room to your liking. It's great to read that you also enjoyed your experience in our indoor heated swimming pool and managed a few relaxing swims, we have lifted the restrictions following government guidelines and the pool no longer needs to be pre-booked, there is a maximum cap of ten people in the pool-changing area that we ask our guests to follow. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Beautiful hotel"

5
lisar3042021, Croydon, United Kingdom 25/08/2021

Excellent room service and the food was excellent, fresh and tasty. Room was spotless and comfortable with sea view. Bathroom was amazing decor and spotlessly clean. Had jacuzzi bath which was heaven. If there is and negatives it would be parking availability and traffic noise in the morning.( But had window open).can't wait to visit again

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, Jacuzzi bath and other little things like your own little espresso machine, in my opinion these type of rooms are well worth the upgrade. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great hotel good location"

5
User 24/08/2021

My husband has had a strike and cannot walk very far so this is a perfect location. We always pay extra for a sea view which is well worth it . The breakfast is really good and the staff are very he!pful

"A nice stay…"

3
Ladykel2004, Ashford, United Kingdom 21/08/2021

Nice visit away. Prior to arrival the staff were prompt at responding to email queries. Reception staff were very friendly as was the lady working in the bar on Friday evening. Room was spacious, however the bathroom was dated (some broken tiles) and the net curtains had seen better days. Slept fairly well, the shower was nice and hot. Plenty of toiletries and tea/coffee was well stocked. Enjoyed our stay but not sure if we'd return to Eastbourne as we found it limited for children.

"Excellent "

5
User 17/08/2021

A lovely hotel in the perfect location, right on the sea front. The amenities were great, lovely swimming pool, nice bar and restaurant and clean bedrooms. The staff were all really helpful but one person stood out in particular. Michel served us for breakfast every morning and went out of his way to help us. We were a party of 9 including 2 babies and he had highchairs ready for us every day and always greeted us with a smile. His customer service skills were amazing and nothing was too much trouble. We will definitely return.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Tourist55075796463, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us and were well looked after by our Team, especially Michal, I will pass your comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent place with great staff"

5
GaynorandColinB, London, United Kingdom 16/08/2021

We stayed for our anniversary in a double sea view room. Very clean and staff catered for our every need. The only issue I would say is allow enough time for parking as parking around the hotel was a nightmare. We drove around for an hour and finally managed to get a space about 10 minutes walk away. Restaurant was lovely for dinner and breakfast snd guests joined us in the evening. Cannot fault our stay it was lovely and excellent service.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear GaynorandColinB, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you had a great Anniversary with us and thank you for choosing us for this special occasion. Our Seaview Bedrooms are definitely well worth the little supplement we charge for, they have all been furbished to high standards, are slightly bigger than standard double rooms and of course with stunning views. I'm glad you also enjoyed our food offering for both breakfast and dinner and were well looked after by our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice hotel"

4
jonilopez1989, London, United Kingdom 15/08/2021

The attention was excellent, one of the receptionists spoke Spanish and that gives points to the hotel, everything is perfect. the location is excellent in front of the sea congratulations for services

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Jonilopez1989, Thank you for reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us and were well looked after by our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Western Hotel"

4
X6228ZVstephend, Welling, United Kingdom 15/08/2021

Nice hotel, great location within easy reach from the pier and town centre. Great outside space facing the sea. Room ok for a couple of nights, tea making facilities very awkward in the wardrobe, with not much space between the bed and wardrobe. No ironing facilities in room. Shower on the small size in a spacious room. No shelf in shower for toiletries so was left on the floor of the shower and that was blocking on first night, but reported and then fixed. Shower extraction fan dirty and a bit loud. Breakfast nice but on the £££ side £13.50. Would book again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear X6228ZV, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us, I do apologise for the little issues with room but I'm glad that they got solved as soon as reported, we do provide iron & ironing boards on request and thank you for your feedback about the shelfing and extraction fan, these have been passed over to our maintenance team to be looked into. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great hotel"

5
Paul W, Northampton, United Kingdom 13/08/2021

Having had 3 foreign holidays cancelled we ended up going to Eastbourne and staying at the York house hotel and it was a joy to stop there from the moment we arrived we was made very welcome we had booked a deluxe room with sea view and it was excellent large 4 poster bed very large room dressing room and the bathroom had a jacuzzi bath and walk in shower there is a small swimming pool which was nice and warm i had 2 or 3 swims a day and generally had it to myself there was a good selection of food for breakfast all in all a great hotel

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Paul W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, Jacuzzi bath and other little things like your own little espresso machine, in my opinion these type of rooms are well worth the upgrade. It's great to read that you also enjoyed your experience in our indoor heated swimming pool and managed a few relaxing swims, we have lifted the restrictions following government guidelines and the pool no longer needs to be pre-booked, there is a maximum cap of ten people in the pool-changing area that we ask our guests to follow. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Wonderful seafront hotel"

5
MollyH99, Huddersfield, United Kingdom 13/08/2021

We had a great stay with a lovely room with a sea view. Very comfortable room and friendly staff. Great location close to the beach and short walk to the pier and town centre. Would definitely love to stay again

"4 night stopover including breakfast"

5
alant582, Dartford, United Kingdom 06/08/2021

On our arrival at the hotel, we were greeted by a very helpful and friendly Receptionist. Our room was located on the 3rdfloor so we took the lift. Our room was perfectly adequate, if a little small. Everything was very clean with complimentary kettle, tea,coffee and milk. There was also an offer of room cleaning during our stay if required. The bathroom was, again, adequate for 2 persons, however, if would have been helpful if there had been more shelving for our personal toiletries. There were plenty of towels and bed linen. The "Sussex breakfast" was outstanding! We could have had 5 courses if we had room for them!! The young team of restaurant staff were superb, nothing was too much trouble. So polite and helpful We would highly recommend this hotel and we will definitely return.when staying in Eastbourne in the future.

"Excellent location"

4
Sabina J, Beaconsfield 03/08/2021

York House Hotel is situated on the promenade, two minutes walk from the pier, good pubs and The Bandstand. Ideal location for any type of holiday. Restaurant provides good food at very reasonable prices and the breakfast menu is extensive. Service is excellent, free parking can be found in nearby streets and there is a lovely veranda for drinks and breakfast.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Sabina J, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us and found our food offering for both breakfast and dinner to your liking, we do try to source most of our products locally so it's great to receive such feedback. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Lovely Hotel, great food but let down by poor staff"

2
542nigels, Leamington Spa, United Kingdom 02/08/2021

Location great, right on sea front. Breakfast food (quality and availability) excellent. We had 2 twin rooms, one was of an older style and the other was recently refurbished. Can't complain about either very clean and comfortable. Small but very nice swimming pool, (changing rooms need cheering up a bit!). What seriously lets this hotel down is the staff. I don't know if they are scared or the management go out of their way to employ sober, can't be bothered and uninteractive staff. We experienced some of the poorest hospitality at this hotel which is such a shame as the rest of the hotel, although a bit tired in places, is faultless. If you are going for a business trip and don't really care for staff hospitality (you just want a good place to put your head at night) then this hotel is fine. If you are going to Eastbourne for a seaside holiday (as we did) definitely look elsewhere - you will leave more miserable than when you arrive!!

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thank you for your review. I have already been in touch with regards to your feedback both for the survey completed and this review. This review does not represent the usual high standard of service we offer on a daily basis. I sincerely apologise that you left with this impression. Normally we receive great feedback regarding our team who work incredibly hard to make our guest experience a positive experience. I do apologise this time around this didn't show and i've discussed this feedback with the operations manager & restaurant management team. I've managed to touch base with you via email and I do sincerely hope we get another opportunity to welcome you back. Kind regards,

"Lovely short break"

5
User 01/08/2021

Stayed here over the weekend. Lovely large family room, very clean with all you need in a hotel room. Breakfast was delicious, hot food served at your table. Staff all wearing masks, felt very comfortable and safe.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 657CW, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay over the weekend in one of our family rooms, these are indeed very spacious and all come with lovely seaview which is a great feature. It's also great to read you found our breakfast offering to your liking, most of our products are locally sourced and it's great to receive such nice feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Another enjoyable visit"

4
User 31/07/2021

Another enjoyable stay at York House. Room was spotless and very comfortable Staff as always very pleasant and helpful Breakfast was to usual high standard The only thing that let us down was the weather- but don't think we can blame hotel for that!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Jamesmac1962, Thank you for taking the time and reviewing your recent stay here in Eastbourne at the Best Western York House Hotel I'm delighted to read you enjoyed your return stay with us and found the room spotless and comfortable and the breakfast to your liking, this is what we aim for, happy returning customers. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Amazing as always"

5
TracyPitcher1962, Houghton Regis, United Kingdom 28/07/2021

We have been staying here for a four night break to visit family. We have stayed before. We were in a standard double at the side of the hotel. Room 303. Large clean room, big bathroom. It is hot at the moment but the window opens fully and fan provided so was comfortable. Bar staff really friendly, breakfast lovely and staff at breakfast amazing, efficient and so friendly. Our bed was comfortable and large, good sleep. The pillows were a bit firmer than we like but easily fixed (bought 2 in Asda). However I have no doubt the hotel would have changed them had we asked. Swimming pool was lovely, was no one in there when I went so had a good swim. We could not find fault with anything, clean towels available on request, tea coffee etc, toilet rolls, just ask. Parking voucher for £2 daily. So we were able to park opposite the hotel. We would recommend and will definitely return. Thank you for a lovely stay

"Room with a view"

4
JustinHemel, Hemel Hempstead, United Kingdom 27/07/2021

We recently stayed here for 1 night, so booked an executive sea view room for £135. We were lucky with parking, as managed to get right across the road from the hotel. The check in was easy with pleasant staff, and we headed to our room. A nice spacious room with a proper sea view, the usual tea/coffee facilities and a fan which was well used due to the heat. We didn't eat at the hotel in the evening, but can report the breakfast was one of the best I have had in years, and I have stayed in many hotels. The breakfast room was a bit dark but had the sea view, the full english was great, and the staff although young were very polite and most professional. We would stay here again if in the area!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear JustinHemel, Thank you for reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a great stay with us in one of our Executive doubles, as I mentioned before in others reviews these all are large room with King size bed and nice seaview, I'm also glad to read that you enjoyed our breakfast offering, we do source most of our items locally and I'm glad you found the breakfast as one of the best you ever had in our Hotel. The Team and I all hope to have the opportunity of welcoming you again in the near future. Kind regards, William

"Awesome stay!!"

4
User 27/07/2021

Great hotel, clean, polite, comfortable rooms, amazing view from our room Hotel staff were so friendly and helpful we truly wanted to stay longer and are already looking forward to going back and hopefully for longer

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Wardtammy79, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us, and that you found the room to your liking, comfortable and clean. Thank you for the kind words to the Team, I'm sure they will appreciate it when I pass over these comments. The Team and I hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Best Western Best View"

5
Vacation61842968507, United Kingdom 27/07/2021

The location of this Hotel is brilliant had a sea view studio nice comfortable big bed with the addition of a kitchenette with a large fridge ideal for when it's hot as it was all the staff were very friendly and helpful

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Vacation61842968507, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of your Superior Studio Rooms, they all come with a functioning kitchenette and all have a seaview which is a great feature. Thank you also for the kind words to the Team which you have found always friendly and helpful, I will pass these comments over which I'm sure they will appreciate The Team and I look forward on welcoming you again in the near future. Kind regards, William

"Mrs Belford"

5
Belfs, Bristol, United Kingdom 27/07/2021

Lovely room, we upgraded to a sea view and it was definitely worth it, we were only there for 1 night but we slept well (which was probably also to do with the sunshine and sea air) breakfast was lovely and just enough, not geasy, perfect. Thank you.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Mrs Belford, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us in one of our seaview rooms, as mentioned on previous reviews in my opinion these are definitely well worth the little supplement we charge for as they are bigger than standard rooms and of course with lovely seaview. It's great to read you also enjoyed our breakfast offering and found it perfect. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Friendly, welcoming hotel"

4
cherylsJ4305OD, Maidstone, United Kingdom 23/07/2021

Nice seafront hotel, with friendly staff on the front desk, and in the restaurant. Clean, comfortable rooms with tea/coffee and a working television. Excellent breakfast, with the full English made from good quality ingredients. Pool was small, but nice. Unfortunately there is limited parking in the immediate area, and after using the loading bay to bring in the cases and check in, I finally managed to park about half a mile away. Not ideal for someone with mobility problems. All the hotels in the area have the same issues, so that should not put you off staying in this hotel.

"Hotel with Character in Superb Location"

4
298PaulR, Nottingham, United Kingdom 23/07/2021

We have been to this hotel several times in the past and always enjoyed it. It is a traditional large seaside hotel so it was great to see that it is being constantly updated and maintained. Our room was comfortable and modern with everything we needed. The location is perfect, right on the promenade only a short distance from the pier and all the shops and restaurants in the town, and in easy walking distance of the attractions in the other direction. The staff, as always, were very friendly and helpful, and the food could not be faulted.

"Best western hotel eastbourne"

5
ehughes1998, London, United Kingdom 22/07/2021

The staff work really hard working they are really friendly, really love dog and go out of there way to make your dogs feel and comfortable as possible. The breakfast is amazing and they will try there best to help

"Details matter"

3
Terry L, Hertfordshire, United Kingdom 20/07/2021

A little disappointed with this place. Obviously not been away for a year and half and wanted this little break to be a bit special so we upgraded to four poster room. Meant to get bathrobes but they were nowhere to be seen. Didn't report it cause weren't too bothered. Meant to get a free juice everyday, had to ask for it on the 2nd day, 3rd day couldn't be bothered to ask again. Instructions for how to work the coffee machine would have been handy. Dust on the upper half of the headboard with a 'stain' where you might rest your head while sitting up in bed. Bed legs felt like they were about to fall off - problem fixed by maintenance very quickly. dust all over chair stands. If you're upgrading to supposedly the best room in the hotel you don't expect things like this. Paid way too much for the standard of the room even though it's spacious. Little things make a big difference, No air con, so on hot nights you have to choose between heat or road noise. Breakfast very good. All staff were very friendly and helpful. Nice 10 min walk into main bit of town. Across the road from pebble beach.

"Best Western York House. Eastbourne."

5
User 18/07/2021

Very clean, fabulous location, fine breakfast, small but lovely room, tiny swimming pool but, the weather was beautiful and the sea great to swim in. The staff were lovely. Friendly and helpful. I would stay there again. They should make it clear that the pool is really just for floating around. That's it. I did like this hotel.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Cosmopolitan456641, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us in one of our standard double room and found the breakfast offering to your liking. Thank you also for the kind words to the Team which you have found always friendly and helpful, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Less than Best Western"

3
User 04/07/2021

I stayed for 2 nights to watch the tennis in Eastbourne. I paid £216 plus an extra £27 for 2 breakfasts. Initially I was given Room 216 which was minuscule, despite the receptionist saying that all the standard rooms were the same! I asked for a larger room and was given 270 with an adequate bedroom and large refurbished bathroom. The bar food was good and I note the comments about breakfast. On the first morning I was given a generous portion of 2 eggs and 2 rashers of bacon but only one of each the next morning. I requested more and the helpful waiter obliged, telling me that portion size depended on which chef was on duty. So if you don't ask you don't get! I observed one couple who asked for poached egg on toast with extra toast receiving a tiny poached egg balanced on 6 slices of toast! However the staff were helpful. A special mention for Teresa in the bar and her male colleague who had only been employed there for a month. Both were efficient and friendly. Unfortunately the room quality does not justify the high cost and I witnessed other residents requesting larger rooms. Pleasant staff but it is the luck of the draw whether you have a good experience or not. Unfortunately I could not rate it better than average

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. Apologies for any miscommunication on arrival – from our point of view we do explain that all rear view rooms are similar; they do come in slightly different shapes and sizes due to the contours of the building and the layout but the décor and facilities of the room are very much similar throughout. I am pleased that the receptionist was able to find you a room that met your expectations and also found your friend a room with a bath as per his last minute request. I'm delighted that you liked the quality of our breakfast on offer and found our team attentive. I have already addressed the concerns raised around consistency with the head of departments for Kitchen & Restaurant regarding your comments. With regards to the rate paid – I'm not sure if you were aware but it was the Viking International Eastbourne Tennis tournament in the same week you booked, therefore rates are higher in-line with the increased market demand for such events. It is also summer and peak season which is something to bear in mind also. Thank you for your compliments to our team; they are appreciated. The team and I do hope we get another opportunity to welcome you back in the future. Kind regards,

"Great place to stay."

5
User 29/06/2021

Spent a very enjoyable two night break. The room was lovely with a nice sea view right at the top The swimming pool was a great added bonus and the breakfast was delicious. The sausages were especially tasty. Staff were very helpful and informative. Thank you

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Lynne R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the Team which you found always helpful and polite. I'm glad you also managed to spend some time in our indoor heated swimming pool, following Government guidelines we have changed how the swimming pool works, we now allow 30 minutes slots per room/family/bubble that can be booked at reception on arrival, this of course only gives us a limited amount of available slots but on the plus side you do get to enjoy the swimming pool all by yourself. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Our stay was not good"

1
User 29/06/2021

Booked for x2 nights but only stayed one. The mattress on the bed was old and lumpy, pillows were flat and hard from over use. We took up the breakfast offer on arrival £14 each - don't bother to waste your money! It was a size of a child's portion - x1 of everything and beans, mushrooms etc were all in a teaspoon portion. Tasted good, i'll give it that, but a total rip off. Coffee came luke warm and orange juice was so watered down it tasted like water. The staff were friendly and polite at the lobby - that's the only real good thing I can say. We went to the restaurant in the evening. We soon realised very quickly why we the only ones in there (no we really were). We only ordered a drink each and a sandwich each (2 of us). They didn't have many things available on the drinks menu either. Food was quite poor and we left it after a few bites. Cheese tasted like it had been the fridge for ages and it had that 'fridge taste'. Also the bread wasn't the freshest. Another £28 there too! I don't usually leave reviews good or bad, but I really felt this was really poor. We did get a deal on the two nights £216 (we thought was a deal). But we left Saturday evening as we thought it was no good having another night in a bed we couldn't sleep in, so we just drove home. The internet was poor too. All it did was keep spinning, so we gave up and used our own data. We did try to upgrade, but they were fully booked. We did semi complain to the waiter guy there, but he seemed to have an answer for everything, so why waste your time! I'm only leaving one star, as I couldn't leave this review without clicking, my choice would have been no star. Our room was 230 (and a very small pokey room, but that wasn't the issue).

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I was disappointed to hear that on this occasion we didn't meet your expectations; guest comfort is our priority and had we been informed that you weren't satisfied with your bed, we would have arranged for you to be transferred to another room. As per our guest directory, we do also have a selection of firm and soft pillows which are available upon request. Our breakfast offering is advertised at £13.50 unless it's booked as part of your room rate, in which case it is just £11.50 which we believe represents good value based on what's on offer which includes quality juices, hot drinks, cereals, fresh fruit, cheese, ham, toast and pastries as well as our freshly prepared cooked breakfast items. Noted your comments regarding the cheese; it would definitely have been kept refrigerated. We do generally receive very positive feedback from our guests for our breakfast offering however I will pass on your comments to our head chef. From our notes you had requested a bottle of Curious Brew Lager which unfortunately was the only beer we didn't have in stock due to the current supply issues that you may be aware of as a result of the pandemic and other factors. Unfortunately we weren't made aware of the points raised until we received your guest survey. Whilst I did try to call you to try and put things right, I wasn't able to get through and didn't receive a reply to the email I sent you. I'd be more than happy to discuss the matter further with you if you would like to give me the opportunity, if so please do feel free to get back in touch. Kind regards,

"Family Rooms - 3rd floor "

3
7ClaireW7, London, United Kingdom 28/06/2021

Nice budget hotel, friendly staff, we were two families who visited for the weekend and were given family rooms on the third floor. Just a note for anyone visiting with young children, the family rooms on the third floor overlooking the sea have sash windows which open fully with no child locks. The top halves have been painted shut and if you want to open the bottom, then it only opens fully and very easy for a young child to fall out.

"Good location , good facilities !"

5
User 24/06/2021

We enjoyed our stay . The staff were very friendly and helpfull . Our room was first class , good size with a kitchen included , price of our stay was reasonable , although we didn't try any of their in house breakfast as this was too expensive . The balcony and tables just outside the front door was a good feature . Could have done with a toaster in the kitchen area ! Covid guidelines were met without being too dogmatic about them !

"Great value and location"

4
adrian m, Cambridge, 23/06/2021

We have stayed in many Best Westerns around Europe, they retain a charm and character that many new hotels lack. Friendly people, lovely room with bath/shower. We paid the extra £20 per night for the sea view got room 134 and it was lovely with a big and comfortable bed. There were 2 armchairs and a coffee table in the bay window, it was stormy when we were there and great to sit and watch it. Also had to do a bit of work so the desk came in handy. Breakfast offers a full range including a veggie full English. Would stay again for sure. The bar is friendly and you can sit out on the veranda looking to the sea. Its also in a great location.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Adrian m, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read review such as this one and thank you for your continued loyalty to our brand; I'm glad you enjoyed your stay with us in one of our seaview double rooms, these are larger than standard double room and of course with lovely seaview and well worth the little supplement we charge for in my opinion. I'm also glad you enjoyed our breakfast offering, our A La Carte breakfast menu includes a full range of Full English & Continental choices which includes vegans and vegetarian options. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely location and sea views"

5
User 21/06/2021

Very enjoyable stay. Hotel in great location and we had a room with sea view which was lovely. Great to sit on veranda at the front of hotel with a drink, watching the world go by. Staff were all very pleasant and helpful. Bedrooms and communal areas were all very clean and efforts have been made to ensure Covid guidelines are met.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Caro J, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us in one of our seaview rooms, these are definitely well worth the little supplement we charge for as they are bigger than standard rooms and of course with lovely seaview. Thank you also for the kind words to the Team which you have found always pleasant and helpful, I will pass these comments over which I'm sure they will appreciate. The team and I all look forward on welcoming you again in the near future. Kind regards, William

"Avarage "

3
donald121095, Prague, Czech Republic 20/06/2021

The service was ok. The staff was generaly nice and helpful. The room was much smaller than we expected it. The hotel felt generaly old. There is no parking in the hotel but there is free parking after 6 in front of the hotel or at the back. Breakfast was bad.

"Lovely hotel"

5
User 19/06/2021

Finally got to visit Eastbourne after all the covid restrictions. Hotel was lovely, our room was very clean as was the rest of the hotel. Breakfast was included and had a wide selection to choose from. The staff were friend and on hand to help if you needed them. Would we go back for another visit..... yes.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 271jor, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us, and that you found the room our breakfast offering to your liking. The Team and I hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Lovely 3 day stay"

5
daveywhitstable, Whitstable 16/06/2021

We have just returned home from a lovely 3 night stay at York House. As usual ALL THE STAFF were very efficient & friendly , particularly the restaurant staff. The sea-view room with large comfortable bed was amazing Both my wife & myself would always recommend this hotel.

"Not good enough for the price"

3
User 14/06/2021

Before I completely knock my stay - the location is amazing. Right on the beach, with space outside to have drinks. But the “standard” room is just a joke, don't offer an upgrade and then don't give it to the customer when they say they would like it. The view from the room was awful and I think customers should be made aware of the possibility of an awful view.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Tara, Thank you for taking the time to share your feedback and for your balanced rating which is appreciated. As i'm sure you may appreciate, not all our rooms have sea views. We do make it clear if a guest wishes to guarantee a sea view room then to pay the sea view supplement (subject to availability) or book the executive / deluxe room types we have on offer which include great sea views. During peak season it is not advisable to leave it until arrival or a day or 2 before because these room types are in high demand. Apologies for any confusion around the emails sent prior to your stay; we work with a partner Upsell Guru to offer upgrade options to guests who may wish to enhance their stay closer to their arrival date. This is still of course subject to availability. I have looked into your "bid" and can see that it was rejected due to it hitting it's expiry. I apologise that the reception team did not reject this offer sooner which may have prevented any misunderstanding. I will relay this to the reception manager. Usually if accepted you would receive another email stating Bid accepted. Whilst I agree sea views are most preferable; our standard doubles which face the rear are very functional, clean and well decorated. As you have mentioned we have a wonderful location on the sea front with easy access to the beach, Pier, local shops & town centre so guests have a wide range of activities to explore from the hotel. We have been doing some renovations and created 2 new apartments so there maybe some remnants of this in rear yard which is due to be cleared in the near future. The team and I do hope we get another opportunity to welcome you, please feel free to email me directly when booking: manager@yorkhousehotel.co.uk - i'm confident with our collection of rooms we can meet your expectations going forward. Kind regards,

"Lovely hotel on the seafront"

5
Tallbloke317, Herts, UK 14/06/2021

What a great hotel. Comfy bed, clean facilities and very friendly staff. To note, Teresa in the bar was probably the happiest person I have ever met and Alec the night Porter was so friendly with his service, I wish every hotel I stay in had an Alec, brilliant! The reception staff were extremely efficient and friendly, both at check in and check out, I am sorry I was unable to get their names.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Tallbloke317, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review and glad you enjoyed your stay with us finding the room clean and comfortable. Thank you also for the great feedback to all our Team, specially Theresa and Alec, I'll pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent veiws"

5
dawn h, Ramsgate, United Kingdom 14/06/2021

We stayed in the deluxe suítes overlooking the sea was lovely to wake up and see the sea The hotel is very clean staff are very attentive We had a cream tea which was delicious and very filling We ate breakfast and dinners off site it is good to support local buisnesses

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Dawn H, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read you had an excellent stay with us in one of our four poster bedrooms, these are definitely the best room type in the hotel and all come with stunning seaviews, Jacuzi bath and small little extras like your own espresso coffee machine or bathrobes. I'm glad to read you also enjoyed our Afternoon Tea offering finding it delicious. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Beautiful Afternoon cream tea"

5
710sunlover, London, United Kingdom 10/06/2021

Had a fabulous Afternoon cream tea here today, beautifully presented and served by Theresa (I hope) who was very helpful, we sat outside on the terrace, and although it was a tad Misty was lovely just the same.. would thoroughly recommend...

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 710sunlover, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm glad to read that you found our afternoon tea offering to your liking and were well looked after by Theresa. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Amazing ... an experience to remember!"

5
547sandief, London, United Kingdom 09/06/2021

The hotel is of a very high standard, our deluxe suite overlooks the sea front. The hotel has a nice swimming, did nice breakfast and is a short distance to tbe town centre where there are excellent restaurants. I would definitely come back again if I am in the area. I can't recommend this highly enough.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Sandie, Thanks for taking the time to share your experiences with us here at the Best Western York House Hotel Eastbourne. Thank you for booking one of our Four Poster Deluxe rooms; they are amazing rooms and delighted that you enjoyed your visit with us. Pleased that Breakfast met expectations and suitable for your needs. The team appreciate the feedback and this serves as recognition for a great job that they are doing. The team and I look forward to welcoming you back in the future. Kind regards,

"Staff brilliant!"

4
U5777RStonyp, Canterbury, United Kingdom 07/06/2021

Booked this via booking.com and arrived to be given the smallest room, small double bed and small bathroom with no window, at the back of the hotel overlooking two scruffy back gardens and refuse bins. Not an ideal start, but went and saw the reception staff, who were very helpful and gave us another very large room with bigger than king-size bed and bathroom with walk in shower. View to the sea, just, but so much better. Many thanks ladies!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear U5777RStonyp, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm sorry to read that your first room was not to your liking, but I'm glad that our Reception Team was able to offer a different room, the room you booked was a standard double room, the only way to guarantee a seaview is to book one before hand not to avoid any disappointments on arrival. The Team and I look forward on welcoming you again in the near future. Kind regards, William

"Lovely family weekend"

5
Louelim, Bromley, United Kingdom 07/06/2021

Had a great family weekend. Reception staff not so friendly this stay and pool was very cloudy, however we have stayed lots of times before and no issues and have booked again already and looking forward to returning.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Luelim, Thanks for sharing your experiences on your recent visit and thank you for returning. Pleased that overall you had a positive experience and we appreciate your 5 star rating. Great to hear you managed to get a swimming pool slot - over the half term the swimming pool was in high demand. The cloudiness can happen when the swimming pool hasn't had enough time to rest between slots. I can assure you that whilst the look of cloudiness isn't appealing the chemical levels were OK and are checked regularly so everything was safe in that regard. We normally receive positive feedback regarding our reception team so I will definitely discuss with the Reception Manager so we can continue to deliver the friendly, professional service that our guests expect. Wonderful to read you have already booked again and we look forward to serving you again. Kind regards,

"A disappointing visit"

2
charlottepV7539PW, Sidmouth, United Kingdom 06/06/2021

Chose this hotel because of the great reviews. Customer service was great when I arrived and the guy behind the desk gave me an upgrade on the room. The room was a lovely size however the cleanliness in it was not great. We had stained sheets and there just seemed no care with the detail of cleanliness. The window opened onto a small balcony which you can walk out on..We were very shocked when we went out there that the bars on the balcony were all broke and falling apart. If a young child went out they could have easier fell over the balcony,we had a 19 month old so it gave me chills down my spine to think this could happen with him,it really isn't safe and needs urgent attention. The swimming pool was nice however the changing rooms were terrible,unclean and smelt of strong urine. My partner had breakfast and was extremely disappointed.Again he said the cleanliness was appealing and pointed it out to a member of staff who was apologetic and said he would get onto it right away.The breakfast wasn't appealing either.He paid for a breakfast but didn't eat it. I had booked this hotel for a month later but sadly I cancelled it the next day after returning from my trip.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Charlotte, Thanks for your feedback on your recent stay with us. Positive to hear that you had a warm welcome and enjoyed the service from our reception team. Thank you for sharing your feedback regarding your concerns around the balcony. We do not advertise "rooms with a balcony" or anything similar. We also do not recommend guests accessing the balcony. There is no door from guest rooms to the balcony, a guest would have to physically climb out of the window to access it. However taking on board your feedback and the safety concerns raised we will add some signage to guest rooms explaining and requesting guests do not access the balcony. We have done some maintenance works over the last 2 months on the railings and the finishing touches will be made this week. I apologise that you had some issues with the linen; all our hotel laundry is serviced by a linen company, which is cleaned at above 60c. Standard procedure for any stained/defective linen is to note & send back to the company; I apologise if the housekeeper missed this. In relation to the general comments relating to cleanliness; obviously I apologise that clearly we didn't meet your expectations in this area. The Management team would have liked the opportunity to address and listen to details on these areas of concern so that we can action immediately where necessary. I have noted your comments regarding the swimming pool changing rooms and have been discussed with the Housekeeping Manager along with all points mentioned. Breakfast is an important meal of the day. We offer a great menu which is all currently served to guest's table and we tend to get positive feedback on our breakfast service & products as we source locally. It is a real shame your partner didn't try it. Thanks again for your feedback; the team and I do hope we get an opportunity to impress. Kind regards,

"Excellent value for money"

4
kazmc30, London, United Kingdom 04/06/2021

We stayed in a standard double room which was compact but very clean. Teas and coffee were plentiful but the walls were thin and you could hear everything in the corridors. However because we didn't stay in the room it didn't bother us. The swimming pool was clean and warm and I liked the idea of booking it so we had the pool to ourselves which was great. The location of this hotel is right opposite the beach and near to all amenities but what really makes is stand out is the quality and excellent service by the staff. All staff were helpful and nothing was too much trouble. Overall excellent value for money would stay here again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Kazmc30, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us, and that you found one of our standard double rooms clean and to your liking. As you mentioned following Government guidelines we have changed how the swimming pool works, we now allow 30 minutes slots per room/family/bubble that can be booked at reception on arrival, this of course only gives us a limited amount of available slots but on the plus side you do get to enjoy the swimming pool all by yourself. Thank you also for the kind words to the Team which you found always helpful and friendly, I will pass these comments over which I'm sure they will appreciate. The Team and I hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Alison"

5
User 02/06/2021

Another fabulous stay. The staff were more than helpful and always so polite. Stayed in the four poster room with sea view. Highly recommend for a romantic getaway. Spa bath, coffee machine with proper coffee and fresh fruit and fruit juice left in the room. Always wish I could stay longer but I will soon be back.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear NinnyAl, Thank you for reviewing your stay here at the Best Western York House Hotel in Estbourne. It's great to read you enjoyed yet another stay with us in one of our Deluxe Four Poster bedroom, these are definitely the best rooms in the Hotel and in my opinion well worth the supplement, all our Deluxe room as you mentioned come with little touches like your own coffee machine and of course lovely seaviews which is indeed a great feature. Thank you also for the kind words to the Team which you found always helpful and polite. The Team and I all look forward on welcoming you in the near future. Kind regards, William

"Comfortable stay at this sea front hotel"

5
diamonzr4ever, Kent, United Kingdom 30/05/2021

I have stayed at this sea front hotel with my elderly mother several times and always found it to be comfortable and the staff helpful and welcoming. The breakfasts are plentiful and although currently no buffet service, the food was served hot and eggs cooked to our liking. Swimming pool slots cannot be booked until arrival which is a nuisance if your journey doesn't coinside with check in times so you can find no slots available especially at weekends. Hopefully when Covid restrictions ease, this problem can be rectified.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Diamonzr4ever, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us, and that you found our breakfast offering to your liking. As you mentioned following Government guidelines we have changed how the swimming pool works, we now allow 30 minutes slots per room/family/bubble that can be booked at reception on arrival, this of course only gives us a limited amount of available slots but on the plus side you do get to enjoy the swimming pool all by yourself. The Team and I hope to have the opportunity to welcome you back in the near future. Kind regards, William

"A most enjoyable three night break in May"

4
Peggy W, London, United Kingdom 27/05/2021

We have stayed at the York Hotel on many occasions and have always enjoyed our stays there. The service is excellent, the staff invariably kind and helpful which we appreciate. My husband has mobility problems and in this regard, they are most considerate and help where they can. This time, our three night break was wonderful. Once again, we enjoyed the amenities and facilities the hotel has to offer but most of all, we had a beautiful large, airy and comfortable room with plate glass windows extending to the floor and a perfect view right on to the prom and also of the pier. Thank you once again to the staff at the York for making our breakaway so enjoyable and stress free.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Peggy W, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had a pleasant stay with us during your two nights break. The room you have stayed in is a graded M2 room, it is located on the ground floor for easy access and has indeed a walk in shower with rails and handles, we only have two graded M2 rooms in the hotel so always call us in advance to check availability as they are always in high demand. Thank you also for the kind words to the Team they are working very hard to ensure all our guests enjoy their stay as much as possible, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great to be out"

5
User 26/05/2021

Not stayed here for a while. Upgraded cos of Best Western points so sea view large room fantastic, much appreciated. Excellent breakfast, virtually back to normal. Street parking acceptable cos of less tourists at present. Lovely hotel.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Johns56ish, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read review such as this one and thank you for your continued loyalty to our brand; I'm glad you enjoyed your stay with us and enjoyed our breakfast offering. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Fabulous Stay"

5
music369, Playa del Carmen, Mexico 25/05/2021

Great stay. Friendly warm and a pleasure to stay at this fabulous Hotel. All the staff were excited to be having guests back at the hotel. Great location across the road from the beach. Would highly recommend.

"Enjoyable stay"

4
Patricia G, London, United Kingdom 24/05/2021

We found our stay at York Hotel very good even though the weather was dreadful for May 2021 The Hotel is very clean . The breakfast was excellent a good variety to choose from . The room I has this year was very good . Last year the room we had the bathroom needed updating. I did E Mail them on this and they rectified it this year. Service overall is very good.

"Best Western York House Hotel Eastbourne."

5
DisappointedHitchin, Hitchin 22/05/2021

We initially booked this hotel for a five night stay in a Seaview King room for November 2020, we had to postpone the visit a total of three times due to ongoing covid restrictions, General Manager Stuart Anderson updated our booking as and when restrictions dictated and kept us informed throughout the process. We have just returned home after finally being able to spend our five nights at York House Hotel. Stuart and his team were great in every respect in all areas, nothing was too much trouble for them, our room was great with unrestricted sea views and a balcony, the breakfasts were lovely. This hotel is in an ideal position on the seafront with everything Eastbourne has to offer close at hand. We had a great stay, so our thanks go out to Stuart Anderson and his team, along with our recommendation to visit this hotel, prices are competitive, offering good value for money, York House Hotel is well worth a visit.

"Dissapointing"

1
User 15/12/2020

Stayed with my daughter after the first lockdown and did not enjoy our stay. We booked an overnight stay to use the spa facilities and visit the local area. On arrival we were told that there were no pool access slots left and that we should have booked this before arrival, they stated that we were informed of this by email and would not accept that we did not recieve any such information. The restaurant was untidy with dirty chair covers (including tomato stains all down the back of one) we could not see out of the windows due to the lack of cleaning. Would not recommend. Great location run down hotel.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Karen, I'm sorry to hear that you hadn't booked a time slot to use our pool during your stay. We don't claim to have any spa facilities other than an indoor swimming pool. Like any venue with these facilities we had to implement new safety measures following the lockdown which were advertised on our website's homepage at the time and via the online check-in emails which are sent out using the email address provided to us when booking. It's disappointing that at a time when our livelihoods and industry is on its knees because of the restrictions imposed upon us you felt the need to award us with a one bubble review due to something that is out of our control. With respect, if you plan to stay at a hotel whilst there is a pandemic, it would be advisable to check what measures may have been implemented and what services might have been limited to keep guests safe. Kind regards,

"Great stay during these difficult times"

5
Nicksaw, Surrey, United Kingdom 03/11/2020

What a lovely 1 night away trip with our young boys prior to returning to school and before the lockdown starts. The hotel is amazingly situated on the beach front, the swimming pool is still open and was absolutely lovely / warm - our 2 young boys thought it was the best thing ever. The breakfast was fantastic full English and all the other items you would expect such as cereal, toast fruit served to you at the table. The staff are very friendly, nothing is too much hassle, very accommodating and was great to stay away for just 1 night feeling completely safe knowing they take COVID-19 precautions seriously. If it wasn't due to work commitments we would had stayed longer. See you again soon.

"Great stay, despite COVID"

4
parkali, London, United Kingdom 01/11/2020

We stayed 3 nights over half term. Comfortable and large room with a sea view, decor a bit tired but it had everything we needed, a great shower and plentiful towels. No room cleaning service because of COVID but the staff were very helpful when we needed replacement tea etc. Hugely appreciated the pool, which we had to book for 30 min slots (but then had to ourselves). Good breakfast and a *really* good evening meal on the one night we ate there.

"Best Western York Rd Eastbourne"

4
markblack28, London, United Kingdom 31/10/2020

Well organised throughout. Breakfast was decent as was the service. Room was clean and tidy. The pool usage was organised, each booking was limited to 30 minutes, which was adequate. The staff throughout were cheerful and helpful. Recommend.

"Another quick break!"

4
belindyd, Kent, United Kingdom 30/10/2020

Stayed here before and will stay again. All staff were exceedingly cheerful, helpful and polite. Room was lovely and clean and the bed was so comfortable and huge. Good breakfast, rather missed the ‘help yourself' idea this time- whilst I understand restrictions need to be in place, I recently stayed in another hotel who had a very safe, successful queuing system so that people could still choose exactly what they preferred to eat. It was still a very enjoyable stay - wish it could have been longer.

"Great Hotel with a magnificent Sea View"

5
Thibaultfr2020, London, United Kingdom 30/10/2020

Friendly staff, room was clean, quiet and comfortable, great location, good breakfast included in the price. The familly room was perfect and with a great sea-view. The car park just in front was very cheap (2£ per day)

"Good Stay - Some Improvements needed"

5
User 29/10/2020

I checked into this hotel on Monday, I requested a room with a bath however the bath was incredibly small (I am 6ft 3). I went to reception and explained my dissapointment as was upgraded to a larger room (with a bigger bath) for free! The room was lovely and spacious with great facilites, however, the bed was somewhat uncomfortable and the pillows were hard. This is a minor adjustment which would of made the stay better. I booked into Afternoon Tea on groupon for the following day. The service from Stuart was absolutley amazing. He was very kind, chatty and had such a good spirit. He made our afternoon tea experience a whole lot better as the weather outside was shocking which dulled the mood of the whole day! The reception team were great, Molly especially. Anything I asked for/needed she helped with and sorted out straight away. I had to stay another night and was allowed to stay in the room I was in, which was great. The swimming pool was nice. It was heated which made it much more pleasant to swim in. The changing rooms could do with a spruce but they were not terrible. All in all, lovely hotel to stay in, lovely staff, could just do with abit of updating but nothing major! Thank you all at Best Western York House for a pleasant stay.

"Cheap for a reason"

3
SunnyseaOct2020, Hindhead, United Kingdom 27/10/2020

The hotel is dated and in need of investment. The rooms are small and the beds and pillows uncomfortable (even for a tired 10 years old kid!). Some rooms are also a bit tatty and old fashion. On the plus side the staff was nice and polite and the pool is clean and very warm, and the booking system means you can have it all for yourself during your slot.

"Enjoyable stay at the York House Hotel"

4
Rosspeiti, Brentwood, United Kingdom 20/10/2020

We have just returned from a lovely 3 night break at the York House Hotel. The room was lovely and clean and the staff (especially the young lady who checked us in) are nice and friendly. The breakfast at the hotel ticks all the boxes with plenty of choice. We also used the swimming pool, which considering the challenging times we are in was all done on a fair rota basis.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Rosspeiti, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us, and that you found our breakfast offering to your liking. As you mentioned following Government guidelines we have changed how the swimming pool works, we now allow 30 minutes slots per room/family/bubble that can be booked at reception, this of course only gives us a limited amount of available slots but on the plus side you do get to enjoy the swimming pool all by yourself. Thank you also for the kind words to the Team which you found always professional and friendly, I will pass these comments over which I'm sure they will appreciate. The Team and I hope to have the opportunity to welcome you back in the near future. Kind regards, William

"An enjoyable stay. "

4
IanN112, Norwich, United Kingdom 19/10/2020

We have used Best Western hotels extensively in our travels. They have a great brand standard and customer ethos. The York House Hotel is no exception to the above. COVID-19 regulations were well displayed with sanitiser stations at convenient points around the hotel. Check-in was faultless and quick. Due to having to park on the road outside the hotel, you have to buy a parking voucher, at the time of writing it was two pounds and expires at 11:00 the day after purchase. As it was outside normal holiday times, we had no problems parking close to the hotel. I can envisage at peak season, parking could be more problematic. Our room was on the second floor (284) and was a luxury room with sea view. It was in a good state of decor and very clean. One point to note, coming with a sea view, it also has traffic noise as the main road is below, this could trouble some people; not us though. We had dinner on the first night and it was very passable with good service. We were on a B&B basis and the breakfast was quite substantial and served at your table rather than buffet style as usual. Throughout our stay the staff were very pleasant, seemed happy and most helpful in all departments. There is a small swimming pool which can be booked for timed thirty minute sessions with reception. The Hotel is about a twenty minute walk from the main town centre for various pubs and restaurants. Our only negative observation was some areas were looking a little tired and dated. Nothing that a lick of paint and new/cleaned carpets would not sort out. All-in-all we enjoyed our stay at the York House Hotel and would recommend it if you are thinking of staying in Eastbourne.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear IanN112, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read review such as this one and thank you for your continued loyalty to our brand; I'm glad you enjoyed your stay in one of our Executive doubles, these are all large rooms with King Size bed and of course stunning seaviews and well worth the little supplement we charge for in my opinion. As you mentioned following Government guidelines we have changed how our restaurant operates for both breakfast and dinner and I'm happy that your experience was a good one. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely break"

4
User 16/10/2020

Had a lovely relaxing 4 night stay. Upgraded to room with a kitchenette which was very well equipped. Very comfortable beds, large room. The pool we pre booked on a day to day basis so there was only the two of us in there. Lovely and warm too. The bar area was very nice, everything in place for social distancing, felt very safe. This hotel was recommended by our daughter and we were not disappointed.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Rayne1960, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your four night stay with us in one of our Superior Studio Rooms, these rooms are all spacious, with King size bed and a fully functioning kitchenette, they also all have a nice sea view which is another great bonus. It's great to read you also had time to enjoy some time in our indoor heated swimming pool, due to the current situation we are indeed allowing booking half an hour slots on arrival but you do have the opportunity to have the pool all for you during your allocated time slot. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"OK(ish)"

3
jublylovely, London, United Kingdom 12/10/2020

Hotel looks nice from outside but once through the doors very dark decor. Reception staff upon check in quite friendly. Hotel was very quiet and thus not their fault due to current situation, no atmosphere at all. Room was ok nothing great but just ok(never got upgraded which somehow you might have thought they would, due to hardly anyone in hotel and such sorry situation for everyone). I booked this hotel because it had a pool, but extremely disappointed at the decor and unwelcoming pool. It was OK though, as don't want to be negative. Due to the pool being way down on lower floor of hotel and the fact that you have to go on your own at a specific time, due the situation at present... it didn't feel safe at all! There were no offers for breakfast at all, which is weird... as all accommodation are quite empty, with lots of offers you would think the York Best Western Eastbourne, would be giving guests offers and a very welcoming stay The radiator in the bedroom was very dirty, but as said with all hotel accommodation being down by 80% since March the revenue is way down to keep Hotels up to scratch. It is OK here though, but if booking like me for swimming pool and thinking due to the branding of this hotel, you would get nicer accommodation, alas this is not the case. You can pay half price and stay very close. Enjoy your stay though

"Ideal Weekend Break"

5
jeanniedDover_Kent, Dover, Kent 02/10/2020

This is a beautiful old building which has been well modernised and it is right on the seafront. The Covid 19 measures in place made me feel very safe during my stay. The bedroom was very clean and well appointed - private bathroom with good quality toiletries, hospitality tray and hair dryer. I liked the heater in the room which meant I could control the measure of warmth I needed and also the fact that I could open the window. The bed was comfortable although the mattress was quite firm - that suited me, though, because I like a firm mattress. The room was at the back of the building and was very quiet. Staff were friendly, helpful and professional. Breakasts were amazing - there was something on the breakfast menu for everyone. In fact it is one of the best breakfasts I have ever had in a hotel. It was served at the table, of course, and the quality of food could not be faulted. On one evening I had a bar meal. I enjoyed it and it was well presented This hotel is good value for money and I would definitely stay here again.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear JeannieDover_Kent, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your weekend break with us and found one of our Standard Rooms to your liking, It's also great to read you enjoyed our breakfast offering, we do indeed offer a various A la Carte Menu for Breakfast with plenty of Continental and Cooked options so as to please all palates and I'm pleased to read you think this was the best breakfast you had in a Hotel, I will pass these comments over to our Kitchen department which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great Stay"

5
173grantp, Norwich, United Kingdom 30/09/2020

Superb staff, very clean, COVID secure. Room was a good size, the double bed was huge! Breakfast was great, both meat and veggie Full English were very good. The hotel was quiet as it was a midweek stay on late Sept, but staff were excellent throughout. Especially the lady bar staff who was very helpful and remembered our drinks each day. Would definitely return.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 173grantp, Thank you for reviewing your stay here at the Best Western York House Hotel in Estbourne. It's great to read you enjoyed your stay with us in one and that you found our breakfast to your liking, we do offer vegan options on both our breakfast and dinner so I'm glad that you found something to your liking. Thank you also for the kind words to the Team, especially Teresa in the Bar, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Weekend break to celebrate birthday"

3
User 27/09/2020

Lovely sea view, friendly staff, well situated to peruse the whole promenade right up to Beachy Head and walking distance to town. Executive studio king roomy and clean, handy kitchen facility with microwave, sink and small hob. Shower room and toilet small but nice. Really enjoyed the pool, lovely warm temperature and just for us for 30 mins. Carpeting could do with updating on stairs and corridors. A very pleasant stay.

"Overnight stay"

5
User 27/09/2020

We stayed for one night during covid restrictions. We chose a basic room with no sea view. Bed was comfy. Room was spotlessly clean. En suite had a large shower. Dinner was delicious. They have vegan options (which was why i picked hotel). Breakfast was equally delicious with lots of choices. Dining room looked out to the beach. Staff were polite and professional. Would definitely choose this hotel again, if i return to Eastbourne.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Mollymollytommo, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your overnight stay with us in one of our Standard rooms, which you found clean and comfortable. It's also great to read that you enjoyed your experience in our Verandah Restaurant for both Breakfast and Dinner, we do indeed offer Vegan options and try to source most of our products locally when possible so I'm glad you found it delicious. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Ms"

5
juliemS120TB, Caterham, England, United Kingdom 27/09/2020

Had a wonderful stay. Can't thank all the staff enough for making us feel welcome. The room was beautiful, very clean and comfortable. It was so wonderful to have everything you may need including iron, hairdryer, bath robes, slippers and towels. The fridge, kettle and coffee machine was perfect for the cold evening in while most places were shut early due to the COVID pandemic. Breakfast was also lovely and again great welcome by staff upon arriving at the dining hall. Highly recommend any one booking. Thanks again York House hotel!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear JuliemS120TB, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us and were well looked after by all our Team which made you feel welcomed in our establishment. The Team and I all hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Comfortable with friendly staff"

4
User 24/09/2020

We had a sea view room on the third floor. Not huge but perfectly clean and comfortable. Quite hot though so we had to use the fan provided or open the window, this resulted in a seagull sticking it's head in. Breakfast was good with attentive staff, and the one had meal we had was plentiful and tasty. The fact that we had to keep going to reception to ask them to send someone to serve in the bar was a bit irritating, perhaps a call bell should be installed. Overall we enjoyed our short break

"Good Location, Stunning views"

4
User 20/09/2020

The room my partner and I stayed in 361 ,was small and located at the back of the hotel, the bathroom/shower toilet were all located in a very small space and made it difficult to close the door behind you or sit comfortably on the toilet. The only other problem was the breakfast kipper. Seen on the menu as 'whole grilled kipper' was in fact a small fillet that seemed to have been boiled.

"Happy travellers "

4
User 18/09/2020

Just returned after a 3 day break.Another great break at the hotel.All staff friendly,polite and working well and perservering during this difficult time.Visited in August and enjoyed our time at the hotel so booked this September break.Just booking an October break, Already booked November. Obviously we are very happy with the hotel, staff, food, room etc.Only slight niggle is the breakfast although excellent is only luke warm and the evening menu is very limited due to the current covid restrictions. Ellie on reception is absolutely lovely, she has been exceptionally helpful more than once , with her patience in booking our 4 breaks. ( Uncertain of room choice, dates etc ) I must point out that we have found All the staff to be happy even though times are difficult for us all.Very nice and comforting when we are still cautious regarding covid breaks.Excellent teamwork!!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 300stephaniet, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed yet another stay with us, this is what we aim for, happy returning customers. Thank you also for the kind words to the Team which you found always friendly and polite especially Ellie which I'm glad was helpful during booking, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in October. Kind regards, William

"doing good job in difficult circumstances"

4
awb_11, Billericay, United Kingdom 17/09/2020

We've been coming to this hotel for 20 years and always enjoy doing so. This was our first visit in 18 months, and in the light of covid, a bit more restricted - we missed the lovely buffet breakfast - but, all told, the staff are doing an effective job, cheerfully. Pleasantly surprised pool was open (with booking system so you are in a bubble). Evening meal on first day, slightly limited menu but what we had was very good... fabulous chunky chips. Breakfast was served at table and you can have what you want from extensive choice. We came on a 3-nights-for-cost-of-2 deal which was reasonable. I notice 3 recent reviews are 3 stars and a bit nit-picking, I would be the first to grumble if necessary, but not necessary... yes our room was small, but you get what you pay for... seaview deluxe rooms at this hotel are well worth it.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Awb_11, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read reviews such as this and thank you for your constant loyalty for the last twenty years, this is what we aim for, happy returning customers, we did indeed had to make quite a few operational changes to follow government guidelines but I'm happy to read that overall you had another enjoyable stay with us. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I look forward on welcoming you again in the near future. Kind regards, William

"Two nights in Eastbourne"

3
User 16/09/2020

We know hotels are having it tough at the moment but this visit we noticed the building needed some TLC our room was clean but small the bed was very uncomfortable and new pillars are needed the food at the hotel was very good the best breakfast we have had in a hotel for a long time

"Pleasant stay"

3
ShanelOz, London, United Kingdom 14/09/2020

My mother and I stayed here with 2 young children. We were allocated rooms next to each other but unfortunately the rooms we were given were very small. One of the rooms had a broken shower screen which was loosely placed in the shower and also the shower head was broken. We called reception and within minutes we had the Duty manager come to our rooms to offer to change our rooms and we were presented with complimentary drinks for the inconvenience. The rooms were much bigger and had a side sea view too! We were very pleased until we noticed how dirty the rooms were. There was hair and dust almost every where. Bathrooms were not cleaned properly, dust in the drawers and hairs behind and under the kettle. Definitely not covid safe. We reported it the next day to the General manager and he had the rooms cleaned but after we still had remaining hairs etc. It seems they only surface clean and not deep clean. The restaurant which serves breakfast also not very clean. The chair covers, carpets and crockery all dirty. The breakfast variety was nice we did enjoy it. We booked the swimming pool in advance luckily as it was very busy. We managed to have 30mins slots booked for every day which was definitely the highlight of our stay. The kids loved had the swimming pool to ourselves. The location is the best thing about this hotel as it is close to all amenities and the seafront! We did however overall enjoyed our stay but due to the cleanliness issue we will not be returning.

"Rooms need decor, Rooms very small"

2
cheryl d, London, United Kingdom 13/09/2020

Breakfast was fair. The rooms were small. Good sized bathroom and good hot water. All bathrooms had a small step which was a health and safety issue. The carpets need changing . Very old and dilapidated.

"Wedding anniversary "

4
User 09/09/2020

Nice hotel, beautiful sea views. Hotel needs updating in places. Good parking. Receptionist very polite and informative. We had a executive superior room, very nice sea view, beds wasn't the best quality, unfortunately not too comfortable, dipped in the middle. Pillows are very poor quality, only 4 very very thin pillows. Bathroom was good not a bath but a shower but ok apart from the shower was either boiling hot or cold! I'm not sure if it is a executive room, nice big room yes, lovely view yes but no extras to make it a executive room. My husband emailed the hotel explaining it was our wedding anniversary and if there was a surprise we could do for me but didn't hear anything back. Breakfast was ok, the gentleman who was serving breakfast wasn't the best for customer service. A nice relaxing break.

"Anniversary "

4
stephenaV7531NV, Eastbourne, United Kingdom 09/09/2020

Room is big and is facing the sea which is a bonus. The breakfast is very small more like a kids breakfast. The bed is uncomfortable and you sink in the middle. The manager needs to look at this because most of the reviews say about the mattress. The shower needs looking at because you cannot control the temperature properly. Plus the bed needs more quality pillows as the ones on the bed are no good

"A lovely stay by the seaside"

5
cooks9716, Portsmouth, United Kingdom 08/09/2020

A really lovely weekend at the BW York House Hotel. We had a seaview executive room, it was beautifully clean and wow the views were amazing. Loved the Jacuzzi bath, the bathrobes were an added bonus. Breakfast was lovely, however on morning two, one of our party asked for kippers and he literally got 1 kipper which imo is not enough. But everything else was spot on. We didn't eat dinner we opted to venture out into the lovely town of Eastbourne. However we did have a few drinks in the bar. All staff were friendly and courteous. We parked around the corner which costs zero but you can park outside the hotel, they supply a parking permit for £2. Overall a pleasurable stay and we will defo use the hotel again if we come back! Thank you

"A very pleasant stay by the sea at Eastbourne"

5
CJBond, King's Lynn, United Kingdom 07/09/2020

We stayed for 6 nights and found the room, the staff and service most excellent. We'd stayed elsewhere previously with my disabled mother and found the hotel disappointing. But, at Best Western York House Hotel, the disability access was well organised, into the hotel, to the room, and the room, with sea views was lovely. The staff from booking, to daily service, could not do enough. A most excellent visit, very relaxing and enjoyable. Definitely, we'll be staying again.

"Came to Best Western York House Hotel for 1 year anniversary"

5
User 07/09/2020

Wonderful stay yet again as we stayed in the hotel on the 01/09/19 for our honeymoon. We had a lovely time, my stay in Eastbourne overall was quite mediocre because of my knees as I suffer with Rheumathoid Arthritis. However everytime in the morning we had a wonderful experience having breakfast. Had two lovely waiters and a wonderful beautiful waitress who served us breakfast and dinner. Big shout out to Michal Pokomy, Moses and the lovely brunette who served us a few times. Also I would yet again like to give a massive shout out to Darren Sharp who really was happy to see me the first day. Shook my hand immediately and welcomed me straight away with a gleaming smile. Thank you to Darren the Duty manager who was very helpful and professional and a very personal message to Theresa at the bar I am already missing your lovely smile and our happy lovely talks. Thank you to Stewart the main manager for being so friendly and being there for us when we needed anything and thank you to William Turbino for finding us the best deal for us to stay at the hotel. Swimming pool was great. Had a great time with my wife. We would like to say a massive thanks to all the staff at the hotel for their professional attitudes and if anyone would like to be our friends especially my friend outside the hotel then please do call us. Kind regards The Laing family

"A break over the bank holiday"

4
User 03/09/2020

Great location just across the road from the beach. The staff throughout the hotel were friendly and efficient. The rooms we had (none were the premium sea view rooms, which at a peek looked nice) weren't particularly big, but were clean, perfectly functional and decently equipped - flat screen tv with freeview, kettle and tea making kit, fan (a big plus) and hair dryer. Breakfast was decent and the staff met all of the individual requests of our party of 6. As per previous review comments, we too experienced our booking for the swimming pool being lost, but when spotted this was quickly corrected by the reception team. After dining out, we enjoyed being able to retreat to the hotel bar which was large enough for us to enjoy a game of cards and a nightcap before calling it a day.

"No problems"

3
Mark W, London, United Kingdom 01/09/2020

This was my first visit to a Best Western. When we pulled up my heart sank. The hotel looked a bit dowdy from the outside - a great location, but could do with sprucing up a bit. Generally speaking I didnt find the public areas a whole lot more inspiring, all a bit outdated and felt soulless. The lady in the bar was nice and chatty but some of the items on the menu were not available, plus the wine we wanted, and later in the evening we couldnt have Irish coffee. Ho hum....Certainly we have no regrets about eating out each night. We had two rooms. One was great, one less so but it was OK. Rooms were clean and well-kept and felt fresher and less dated than the downstairs. The pool, whilst a little old-fashioned, was well-managed and a great little spot for the kids. Staff were fine such that no one was unhelpful and the Ops Manager helped us with some towels and was kind in doing so. All in all, it was fine. OK, so I admit I wouldnt go back to a Best Western again, but they didnt do anything especially wrong...it was just too dated and a bit weary in terms of style and service for me. Horses for courses, I guess....

"Great Stay"

5
Z6829OIchristinef, Maidenhead 29/08/2020

We were very impressed with the COVID safety measures, as other reviewers have noted. The staff were very professional and nothing was too much trouble. We did not eat at the hotel but bar service was good. we really enjoyed the pool and found the pre booking system very good and it was lovely to have it to ourselves! A big thank you to the staff for their hard work and professional standards during these challenging times. We hope to return again later in the year.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Z6829Olchristinef, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us, as you mentioned following Government guidelines we have changed how the swimming pool works, we now allow 30 minutes slots per room/family/bubble that can be booked at reception, this of course only gives us a limited amount of available slots but on the plus side you do get to enjoy the swimming pool of by yourself. Thank you also for the kind words to the Team which you found always professional and accommodating, the Team and I hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Outstanding service"

5
hilswillcox, Chelmsford, United Kingdom 28/08/2020

The staff have been superb, incredibly helpful, friendly and polite. I'm an early riser and it was no problem for them to bring me a coffee on the veranda in the morning so that I could watch the sea. Any request has been dealt with promptly and with a smile. We had one of the smaller rooms at the back but it was fine. All COVID precautions in place, range of food for breakfast is huge and freshly cooked. Maybe there are areas that are a bit dated, but the location couldn't be better and I'd definitely come back. Big thanks to all the staff

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Hilswillcox, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us and were well looked after by all our Team which you always found helpful, friendly and polite. The Team and I all hope to have the opportunity to welcome you back in the near future. Kind regards, William

"Every visit is better than the last"

5
kpdavey, Whitstable, United Kingdom 27/08/2020

We have just spent 3 nights at York House.We have been many times before and never been disappointed.We decided that despite Covid 19 we just had to return. All safety precautions had been put in place and all the staff wore masks in public areas.We felt perfectly safe at all times. We stayed in room 194 which is a deluxe 4 poster bed room with a dressing room and bathroom with a jacuzzi bath and walk in shower The sea-view from our window just completed this wonderful stay.All the staff were more than helpful.Everything about our stay was relaxing and we cannot wait to return.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Kpdavey, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed yet another stay with us, this time in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews and of course It's great to read that you also enjoyed your experience in the Restaurant, with Alec our Supervisor looking well after you. Thank you also for the kind words to the rest of the Team and I would like to take this opportunity to thank you for your loyalty, the Team and I all look forward on welcoming you again in the future. Kind regards, William

"When can i come back"

5
L1410ZZdavidw, Romford, United Kingdom 27/08/2020

We have stayed before but despite covid this was our best stay. All the staff reception ,restaurant and housekeeping were so helpful and friendly and would do anything to help. The breakfast now served to you is the best i have had and very varied. I would particularly like to mention Stuart the general manager who went out in my opinion above and beyond and leads by example to his great team. also i must mention Katalina in reception so nice. When can i come back????

"Disorganised but pleasant."

3
Vic P, Berkshire, United Kingdom 25/08/2020

This hotel has a lovely setting on the saefront. Our family room on the 3rd floor was really big with amazing sea views. My grandchildren and l enjoyed our 3 night break here on a B&B board. The breakfasts were good and kept us full all day. However l would advise anyone staying here who intends to book a time for breakfast and/or the swimming pool double checks the times reception has booked them for as on each day both breakfast and pool times had been changed without informing me. Every day the pool was either double booked with staff scratching their heads as to how this happened or times changed to hours different to the time I'd origiinally booked. This was tricky with 2 very excited grandchildren aged 7 and 4. While the majority of staff were lovely, especially Michal in the restaurant, we were made to feel unwelcome one morning when yet again the time had been changed. This time only by 15 mins. We were sitting patiently to be served, both children impeccably behaved, only to be barked at by a waitress when another guest pointed out we had been waiting a long time, "you're not booked till 9" yelled over said waitress with quite a scowl. I told her reception had said 8.45 so she reluctantly started serving us. I noticed a different atmosphere in the dinning room that morning, the other staff were not as relaxed? The hotel proudly displays a huge banner at the entrance claiming to support NHS frontline workers. I had hardly finished asking about the banner at reception as l am NHS frontline staff when the rather unfriendly young lady told me "we don't do NHS discounts here". My grandchildren had a lovely break away by the sea but it was very frustrating having so many mixed messages and changes l had to keep checking for.

"Another amazing stay."

5
lilybits, London, United Kingdom 23/08/2020

We came back last week after a lovely stay, I would like to say a big thank you to all your staff as they are so helpful and friendly and nothing is to much trouble for them, we have been coming here for several years now and it never disappoints us, they are doing so well during this Covid situation, you really feel at ease there, I must say a big thank you to our house keeper she Is a credit to you, she works so hard we saw her on the second floor were we stayed a few weeks ago I cannot believe she has to do all the rooms on her own and Always with a smile, we think the reserve system is working I.e swimming pool and breakfast, only one negative and that would be the bar situation as we have seen this lovely lady with blonde hair doing this work all on her own I.e cleaning tables,serving customers and attending outside area at one point it got really busy as some customers asked where the nearest pub was because the wait was to long and she did this with a smile on her face and never complained once, so to have staff like this you should be very proud, we cannot wait To return.

"No thanks "

2
187048Liz, Belper, United Kingdom 20/08/2020

From the start it was disappointing. Sign up saying no parking permits. It had not been removed. Couldn't check in so went for a drink. Don't take card as machine broken. All I heard for an hour was the poor lady telling people she was too busy to serve them. When we checked in we were told the pool was fully booked. This was the reason we booked here. Then can't use it. If we needed to book in advance they should have e mailed us to tell us. No masks were worn by anyone in the hotel. Staff didn't mention anything. Website shows pictures of posh food in their restaurant but they don't have this, just the bar menu. So why advertise it? Stains in dirty room. Dust shows it has not been cleaned well. I asked for hot chocolate pack at reception to be told to go ask at bar...... this is for our rooms facilities that are paid for. Bar said no! Only one towel in room for two people for two nights. Hotel smells of cigarettes. I think this says enough! I will be writing to best western as this is a disgrace.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear 187048Liz, Thanks for sharing your comments; apologies that we didn't meet your expectations. Due to you maybe inadvertently omitting some key facts i've listed below for reference. Your arrival was around 13:30, earlier than the 14:00 check in time detailed and your room was not ready at this point. Thank you for choosing to dine in with us and we appreciated the opportunity to serve you - I did speak with you in the Bar regarding the card machine because reception were using the Bar card machine for the day due to the machine going down in the morning. It was replaced and rectified the following delay and all guests were understanding of this. We advised that we could accept cash payment / transfer to guest bill.We opened a Tab for you trusting that you'd settle this but what happened was you left without paying and or advising the Bar staff your name. This could be seen as an admin error on our side but was not brought up on Check Out and to date we haven't charged you. Teresa in the Bar has done a sterling job which has been recognized in previous reviews - as per current guidance we do ask guests to take a seat and then they are served accordingly. It was busy but the Duty Manager was supporting and we have received no complaints on that front. The comments saying that she was advising guests it was too busy to serve is not true but guests were asked to take a seat. We email out to all our guests explaining in advance the measures we have put in place and any services changes. As you booked through expedia, you received a message along with the information in a PDF for your reference automatically after booking. I can see this was read on the 20th of July 2020 well ahead of arrival. On arrival we explain regarding housekeeping changes of service and also food & Beverage elements. In case anybody misses this there are also signs in front of the screens on reception detailing the main changes. Your comments about masks are not entirely accurate because all Bar staff were wearing and likewise Restaurant staff, also staff in public areas where other people are in close proximity in accordance to the guidance - also we have screens up at reception. There are clear signage requesting guests to wear face masks in public areas (2 of which are just about visible in your lovely photo of the lobby area). We request guests wear a face masks but cannot enforce this and works both ways with Guests & Staff a like. Although i have to say many guests now are respecting this and are wearing in public places. Regarding the swimming pool availability - when speaking to you on check in I apologized that it wasn't available on the arrival date but it was available the next day (during your your stay as it was a 2 night reservation) and offered to book in a slot. It was explained due to COVID 19 we are offering 30 minutes slot and we had a lot of guests in-house plus arrivals which may have booked but there was availability the next day. There were slots available the next day to which you chose not to book. In relation to the condition of the room - I visited the room today and does appear to have a wine stain which we will repair at the earliest opportunity however this doesn't not change the cleanliness of the room but apologise for the stain & condition. We feel we clean our rooms to a high standard which is reflected in our reviews and whilst we are not perfect we do have high a standards in that regard. Reception is manned 24 hours a day and we have a Duty Manager available 7 day's a week so we would have been more than happy to advise where to look for the spare set of towels which are always in the bottom draw by the desk.  Likewise we would have been more than happy to discuss any concerns relating to your room/stay at the time of your stay. The team and I always appreciate the opportunity to resolve guests queries directly. We also appreciate the opportunity to put things right where we can and discuss any complaints directly which gives us the opportunity to resolve things which benefits both parties In terms of the smell of cigarettes you mentioned - not something i've heard before and i've worked here nearly 4 years now. We have a strict non-smoking policy and designated tables on the veranda for smoking if guests wish to smoke. It is something i'll monitor of course. The team and I have done a lot of work in relation to COVID 19 both prior to re-opening / on-going and we do take the necessary precautions where possible to ensure our team & guests feel comfortable whilst within our premises. Kind regards, Stuart Anderson

"Beautiful Birthday weekend"

5
Stephanie S, Nottingham, United Kingdom 20/08/2020

My partner treated me to a one night stay for my birthday which was faultless. Booked a sea view delux room with 4 poster bed and jacuzzi bath and well worth the upgrade. Weather was very warm but windows opened and hotel provided a fan. COVID friendly and having private slot in the pool was safe and tranquil. All staff were exceptionally friendly and breakfast was efficently served and lovely. Bar drinks are pricey but sitting on the verrandah in the evening overlooking the sea felt special. Will definately return again.

"Afternoon tea"

4
emilied814, Eastbourne, United Kingdom 13/08/2020

Visited here for a 'eat out' August deal £10 pp with prosecco. We arrived early for our booking and the hotel were very accommodating. The lady who served us was very friendly and Service was good. The sandwiches weren't the best but we enjoyed the scones and cakes. There was a little confusion over the deposit I paid but this was rectified the following day. Overall this was a good value for money deal.

"One night stay"

2
TuShaeUK, London, United Kingdom 10/08/2020

My review if for room 292 only. Standard double-very small, very dirty windows(pigeon waste all over it), noise from all the birds outside the window, dirty and smelly carpet. I wanted to open the table drawer but the handle fell off. I thought it went under the bed but under the I only found a pen sharpener which in my opinion is not very safe. I will not book this hotel again.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear TuShaeUK, Thanks for sharing your recent experiences on your stay with us here. Ensuring our guests have a comfortable stay is one of our main priorities and I apologise on this occasion we didn't achieve that. Clearly on this day things did not go as planned; after investigating it seems on this occasion the room was checked In early prior to 14:00 and was not checked by the supervisor on duty. This is a rare occurrence and an error on our part which we apologise for. We take cleanliness extremely serious and pride our selves on a high level which can be seen in previous reviews. The team and I would like the opportunity to welcome you back in the future to show the usual high standards we offer and i'm confident we have a room that you will feel comfortable in and meet expectations. Feel free to get in touch directly when thinking of visiting Eastbourne again - manager@yorkhousehotel.co.uk and i'd be more than happy to assist in making your next reservation. Kind regards, Stuart Anderson

"4 day break"

3
John M, Northamptonshire, United Kingdom 09/08/2020

Booked into the Great Western for a 4 day break, booking in at the the Hotel reception was quick and easy Parking across the road from the Hotel was easy found and only £2:00 per day Unfortunately our nice clean room was beside the lift shaft that vibrated every time it was used! Despite asking for a room change as I was booked in for 4 nights I was informed the Hotel was fully booked with no spare rooms, a do not use sign between certain hours was placed near the lift but it did not stop people using the the lift early in the morning and late at night Breakfast was of a good quality with lots of choices Just a shame about the noisy lift!!

"One night sleeping so bad with charged environment"

1
jordib544, London, United Kingdom 08/08/2020

I stayed one night with my girlfriend and the room was very hot. I think air conditioner should be in a room full of carpet. The bed was not too big and the mattress was very soft so I sank in the middle during all the night. The carpet was smelly making the environmemt so charged. In my opinion carpets should be forbidden as they have more healthy issues than benefits that may give...specially for people with allergies... The only good point was the bathroom which was very clean with a massive shower. In my opinion, if the rooms had no carpet and air conditioner this hotel would be a very good one to stay just in front of the beach.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear jordib644, Thanks for sharing your feedback. Nice to hear you liked the Bathroom and found it very clean. Apologies that on this occasion we didn't meet expectations; surprised that we were rated down for not having air conditioning and having carpet in our rooms as this is something we are open and honest about. We do not advertise having air conditioning within the rooms but do provide a fan and all rooms have windows that open. As mentioned in a previous response we are in a conservation area and would be unable to get the relevant permissions to get air conditioning installed with units front facing to the sea front. As we clearly advertise our rooms i think perhaps if your preference is a hotel with non-carpeted rooms or hard flooring then this should be researched prior to staying which would benefit both parties. Kind regards, Stuart Anderson

"Excellent staff and clean and welcoming"

5
User 08/08/2020

Lovely staff Clean rooms Not expensive Lovely pool The bar prices are good Excellent position on the seafront - you can sit outside and watch the world go by. Can get a parking voucher for £2 each day You can bring your dog

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear rileyspaw2020, Thanks for taking the time to share your experiences here at the Best Western York House Hotel. Delighted that you enjoyed your visit and made use of all our facilities; great to hear your comments about the team The team and I look forward to welcoming you back in the future. Kind regards, Stuart Anderson

"5* service on a budget"

5
Vicky2032, Salisbury, United Kingdom 03/08/2020

Lovey 3 day break in Eastbourne. The staff were incredible but overworked! Best Western are lucky to have such efficient, polite and pleasant staff. The hotel is clean and tidy and good value for money. I would highly recommend it!

"Over priced"

2
431ajayd, London, England, United Kingdom 03/08/2020

This is of the more expensive 3 star hotels facing the sea and honestly it just does not command the premium. The rooms are small, the quality of mattresses poor, paper cups, instead of ceramic ones in rooms are all disappointing. Breakfast was excellent and variety and quality of food very good.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear 431ajayd, Thanks for the feedback regarding your recent stay with us here at the Best Western York House Hotel. Delighted that you enjoyed breakfast and appreciated this aspect. Apologies we didn't meet expectations on the price; our rates are totally dependent on market demand and also in line with our competition. I would say on some day's we come out cheaper than our direct competitors. Likewise Best Western had a wonderful 3 for 2 offer which was bookable in July - the Hotel has some great offer's when booking direct too. Our standard rooms are clean, functional, decorated to a good standard and well maintained. If you could kindly inbox us with your reservation details i'd be more than happy to double check the issue's raised. Regarding the paper cups - I appreciate this is a lower quality and nothing can replace a decent mug but this is done to aid the Housekeeping department and ensure you get a completely clean cup each time. Rather than risk the mug going down to the dishwasher each time or storing on one of the Housekeeping trolley's which could cause cross contamination/transmission of the virus. Thanks again for your review and the team and I do hope we have another opportunity to impress. Kind regards, Stuart Anderson

"Perfect, despite Covid restrictions. "

5
Leelee1971, London, United Kingdom 02/08/2020

Booked a suite for one night and the room was huge with stunning views of the sea. Due to Covid, breakfast times are booked in advance and food is brought to your table. Fantastic choice from a full English to fruit, yoghurts or pastries. The swimming pool was open and 40 minute swims could be booked in advance per couple so you get the pool to yourselves. The hotel has good social distancing in place and there is plenty of hand sanitiser in the main reception and in the bar. There's a lovely terrace overlooking the sea to sit and have a drink from the bar. I was really impressed with all the staff here, really polite and helpful and made us feel really welcome. Would definitely stay here again.

"Different!!!"

4
Littleannie3, London, United Kingdom 01/08/2020

Just got back from York house, been here many many times lovely hotel, firstly a big thank you to reception,bar,waiting and cleaning staff all doing a great job under these circumstances, a big thanks to reception staff with all our queries everything was deAlt with very swiftly, my only one concern was the breakfast situation, I don't know where the gentleman who usually runs this restaurant like clockwork is but he's sorely missed, the lads were trying their best, but no order or communication we was asked three times for our order by all of them, there were other people who had been there longer than us still waiting for there table to be set up, I know it's difficult times but but it took 45 minutes for us to have a coffee and toast!! Maybe they need someone to lead them, but I understand it's very different times now, but still had a great time and can't wait to return.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Littleannie3, Thanks for taking the time to share your feedback on your recent stay with us. Delighted to hear that we are your preferred choice in the Eastbourne area and have stayed many times before. Thank you for your feedback relating to the breakfast service; since re-opening on the 4th of July 2020 the service style changed from Buffet service to Table service so that we could operate this aspect as safely as possible in line with UK guidelines. The team in all area's of the hotel have worked incredibly hard through these uncertain times. As i'm sure you may appreciate table service does take more time and man power and it took us a bit by surprise how busy that particular breakfast service was during your stay. Since the day in question i have ensured the breakfast service is continued to be supported further and more staff brought in to ensure the usual high standards which our guests enjoy are retained. I apologise for any inconvenience caused during breakfast service and hope that when you return you'll see the improvements made. Thanks again for your feedback; nice to read your comments relating to the team which will serve as a wonderful motivator for a job well done. The team and I do hope we get another opportunity to welcome you back in the near future. Kind regards, Stuart Anderson

"Lovely hotel, not too expensive. Great staff, nice bar and fantastic swimming pool"

5
HanaAccaDacca, London, United Kingdom 29/07/2020

Why go to Spain when you can go to Eastbourne? We had a great time at this hotel. The hotel staff are very friendly, the bar is nice and the swimming pool was just a bliss. They respond to enquiries really quickly. The hotel is on the beach front, which is very convenient. I had a great time at Eastbourne and this hotel was part of it. It is reasonably priced and I highly recommend it.

"Fab place highly recommend"

5
User 29/07/2020

After a disastrous 2 nights at shore view we quickly booked in this hotel. What a difference nothing was too much trouble. Grated by a lovely receptionist, a great g&t on the fron terrace. Lovely clean quiet room and a perfect working bathroom. As was our last night we stayed and ate in the restaurant.. Amazing steak and ale pie. Well done to you all at bw York house.

"Excellent service, staff were very attentive, hotel in prime location."

5
User 27/07/2020

Excellent sea front views, staff couldn't do enough for you, breakfast had everything you could wish for and more, and a great selection in the bar. Well worth upgrading rooms!!!!! Management team went out their way! A star, fully recommended!

"Our preferred hotel in Eastbourne"

4
Sue M, Croydon, United Kingdom 27/07/2020

Great location on the seafront. Wonderful friendly staff. Comfortable, clean rooms and very good breakfast. Quality hotel at very reasonable prices. The bar is a bit lifeless, but, thankfully, you have the excellent Marine pub just round the back of the hotel. Highly recommend.

"Good stay but improvements needed"

4
User 25/07/2020

We stayed for a few nights in a deluxe king room as we wanted a sea view because we were visiting for a quiet break away. Check-in was easy and it is £1 a day for a parking permit with plenty of parking right outside at all times of the day/night which i thought was great (compared to other hotels in other seaside towns). The room itself was lovely, although would expect a slightly bigger room for the price but it had a fridge which was ideal and a jacuzzi bath and also a changing/dressing room area. The bed only had 2 thing pillows on it which i thought was poor considering this bed was king size. We asked for more and it took a while but they did bring some (they were uncomfortable pillows in my opinion but each to their own) There was also only 1 big towel in the room so we asked for another and they questioned this as if we were lying about it? Room was generally tidy although the bedside tables/lamp etc seemed quite dusty. I am not sure if perhaps the room hadn't been stayed in for a while and they forgot to dust. Very limited (and expensive!!) menu, although limited due to covid-19 which is fair enough. We did not like anything on the menu so opted to order each night. We did have breakfast on our last day and no complaints as it was great! Slightly pricey but it is still order as much as you like as if it was a buffet. Room service is advertised but they seem to not state on the website or very much around the hotel that it is a £3.50 charge per time you order anything to your room (food/drinks) I personally feel like this is a lot of money, especially considering how quiet the hotel seems at the moment. And yet service is still very slow. They ask that you contact them on WhatsApp but yet they hardly check this or reply and then most of the time call your room anyway so I suggest they improve that or don't tell guests that they prefer WhatsApp communication. Overall it was a very comfortable stay and we did go away feeling relaxed. There are definitely improvements that need to be made as above but only minor. I would stay again if I were to visit Eastbourne again as it seems to be the nicer hotel in the area and we definitely enjoyed the sea view and being able to open the window for some fresh sea air.

"Exceptional break"

5
Anthony S, Surrey, United Kingdom 24/07/2020

Don't hesitate to book a break at this fantastic, enjoyable and totally safe Hotel, they have superbly managed the return to re- opening following the recent lock down. My wife and I returned to the York House for a short break in July and we were so amazed at how seamless the transition has been to the new guidelines - so much so that the staff and facilities are all geared towards making our stay as enjoyable and normal as possible and they really did do this so effortlessly. (even though we are sure so much preparation and hard work went on in the background to achieve this). Our stay began with a friendly greeting and a wonderful smile from the concierge and everything from there on got better and better. Breakfast in the dining room was a real highlight, great food, brilliant table service which set us up for the day in beautiful Eastbourne. We are so glad the York House is open again and wish all the team the very best for the future. We look forward to coming back again very soon. Anthony and Lesley.

"There are better and cheaper options out there."

3
Snowmentears, Brighton, United Kingdom 20/07/2020

Hotel is an excellent location, so close to the sea side, local pubs and shops. If you are into fish and chips I would suggest - Dolphin Fish Bar & Restaurant. Right next to it there is a lovely Thai place - Seeracha restaurant, with plenty of vegetarian options. Also on the same street there is Sainsbury's if you are not in the mood for takeaway. Hotel was very kind to provide us with cutlery as we did had takeaway in our room. If you happen to stay in the hotel on a very sunny summer day do check out the ice ream parlor - Italian Ice Cream Fusciardi's they have so many ice cream flavors and their ice-cream shakes are really good too! If you are looking for a pint and dinner - Crown & Anchor, they have a lot of vegetarian and vegan options including beyond meat burger. Their onion rings and chips are on of the best we have had. Parking is off-street parking and you do have to 2 pounds per 2 days. Honestly, I am not sure if one night option is available. Our standard double room was quite small, but did have all the necessary amenities, plus it has a fan in the room if you were to get too hot. If you need iron and ironing board you do have to request it, it has some burn marks, but they don't transfer onto your white clothes. Your bed has only 2 pillows, but there is an option to request more. Bathrooms are not as advertised online. But they still look nice. Out room came with a bathtub, so you can choose to have a bath or a shower. The fan in the bathroom isn't very strong. Toilet takes a while to refill after flushing, so keep that in mind. Shower has good water pressure. We were provided soap, shower gel and shampoo. Breakfast is between 7:30 and 9:30, do keep in mind that the time of breakfast depends on how late or early you can book it, we would have liked to have it 9:30 every day, but on day 1 it was booked, so we had breakfast at 8:15 as latest. On day 2 we were very lucky to have it at 9:30. There are QR codes in place for you to order, but they don't work, so regular menu it is. Staff are very attentive and seated us very quickly. There were no issues of getting top ups for drinks or order additional items. I would suggest to avoid pastries as the ones on the menu weren't available and the ones I received were stale. Full English in both vegetarian and meat options were really good and I do recommend them. But stay away from the vegetarian bacon. If you happen not to book thru a voucher, breakfast can be quite pricey.

"Birthday weekend "

4
janmilner, Lancing, United Kingdom 20/07/2020

We have stayed here on three previous occasions and have always been impressed with the staff . Our four poster room (124 ) was large with impressive views to the sea . Breakfast brilliant with a great vegan option for two of our party. On the Saturday night 5 of us decided to try the onsite restaurant. We had the first booking at 630 as we had our young granddaughter with us . No child menu so she opted for a gammon egg and chips . Well the gammon resembled burnt shoe leather . Even the waiter said it was bad . Returned it to be replaced with a much smaller meal all round . My linguine was tasty but the rest of the group were highly dissatisfied. My husband refused to pay the gratuity. This bad experience will not put us off returning but we will not eat an evening meal there again . Overall a great stay

"Great break"

5
apvu03, Woking, United Kingdom 19/07/2020

We have stayed at this hotel a number of times and it never disappoints, despite the covid trials. It's a shame about the pool being closed and not being able to have a buffet breakfast. We will return.

"Slightly dissapointed"

3
juliemama, Romford, United Kingdom 17/07/2020

We came to Eastbourne to celebrate our 25th Wedding Anniversary. Having stayed at other Best Western Hotels we were expecting a lilttle more grandeur than they have at York House. The room we was allocated was slightly below par and would have liked to have had a sea view. Maybe this should be an option offered when making the booking? Our over mirror bathroom light was not working, the shower was very weak and we did not have enough towels. The staff were very helpful and provided new towels and also pillows as only one pillow on the bed for each of us. Due the current Covid-19 situation the dinner menu was very minimal and quite disappointing and we only ate there one night because we were using a pre paid voucher which was a gift from our children. The hotel had very good sineage regarding hand sanitising and social distancing and all serving staff wore gloves and masks. We would definately stay there again but would make a request for a sea view next time.

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Juliemama, Thank you for reviewing your recent experiences with us here at the Best Western York House Hotel Eastbourne. It was very positive to read that you noted the hotels COVID safety measures as this is something we have worked incredibly hard on both prior to re-opening and on-going to make sure the environment is not only safe but comfortable. We have removed a lot of furniture to ensure we are complying with the government guidance which is probably why maybe you thought some areas were lacking something. Likewise I appreciate your candid comments relating to the Dinner menu; when we opened initially this was with a more streamlined menu however this is something we are constantly re-evaluating; it is positive to read our valued guests like yourself are choosing to dine in and because of this we have already expanded this further and will look to increase again to ensure our guests get more choice. Apologies that we didn't offer an upgrade option during the booking process on this occasion - this is normally done as standard especially in regards to Sea view upgrades. Admittedly we are not perfect, although we do strive for perfection this area has been discussed with the reception manager. On a side note if you have any questions or queries during your stay please do feel free to communicate with the team - our Reception team & Duty Managers especially could have assisted in transferring you to a alternative room for example (subject to availability). They do love the opportunity resolve queries and make our guests happy. Currently also we have WhatsApp messenger service available if guests didn't feel like picking up the phone. The team and I look forward to welcoming you back in the future. Kind regards,

"Nice for a short break in Eastbourne"

4
lac123xyz, Sheffield, United Kingdom 16/07/2020

This hotel is in an excellent promenade location. We had a sea-view room with a lovely view, During Covid the hotel had been very well-prepared to maximise safety. Car parking is especially convenient - the hotel issues a permit (£1) that enables you to park anywhere along the promenade for 24 hours. Fantastic breakfast !

"Nice but not clean."

3
User 15/07/2020

Lovely rooms. Staff were not that helpful when asked for extra pillow reception tutted. Had a spa bath and couldn't use as thick black lumps (Bacteria) coming out of the jets every time turned on. I must have run bath 5 times and left them running to try and clear but even then thick black lumps. Bath jets were turned off reception told me how to turn them on and didn't want to come to room to do it. Food was ok but rather pricey for what you get. I was surprised had to leave £50 room deposit when signed in but no choice if you want to stay. Other than that lovely place good location website says free parking but you have to pay £2 a night but no big deal. Bed was reasonably comfortable.

"Bitter sweet stay."

4
Jackie L, Longfield, United Kingdom 23/03/2020

My partner and I stayed at York House on Saturday the 21st of March - we had booked about a month in advance. As this was the day after bars, restaurants and leisure centres were ordered to close by the Government, we were in two minds as to whether we should still go. We were glad we did. We thought, if nothing else, we'd have a pleasant (hopefully uplifting) walk along the beach/cliffs - and we did. For obvious reasons there were very few guests besides ourselves at the hotel but the staff (despite their own,inevitable, anxieties about the growing crisis) went out of their way to be pleasant and friendly and made us very welcome. The room was spotlessly clean and very comfortable; the food was tasty and the service was excellent - although we did feel a bit sad and guilty, looking out at the deserted promenade while eating and drinking that evening. Some of the decor in the hotel might be three star but the rest of our experience was much higher. The manager (or assistant manager?) was very efficient and friendly. As we were checking out he asked us if we'd enjoyed our stay and we said we had and hoped to return when things were, hopefully, back to 'normal'. He said 'Yes, you must come and see us at our 'best''. Like most people in the country, we don't know whether we'll even be allowed to walk to the park in the coming weeks/months, but when we are able to travel freely again, we'll definitely return to the York House.

"Anniversary break"

4
cazza18, London, United Kingdom 18/03/2020

Stayed here for 1 night Monday 16th march for our anniversary break. Was upgraded to sea view room free of charge ... staff very friendly hotel swimming pool was lovely and warm ..free aswell .. had the evening meal which was excellent and breakfast lovely and lots of choice ... defiantly will be back

Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Cazza18, Thank you for reviewing your recent experiences with us here at the Best Western York House Hotel Eastbourne. Delighted you enjoyed your stay with us and made use of all our facilities. It is great to read you will definitely be back; the team and l look forward to serving you again in the future. Kind regards, Stuart Anderson

"Family Holliday"

5
User 16/03/2020

We had great time. Amazing view from room 104. Staff very nice and friendly.Nice English breakfast and lovely pancake. Only ones we have to wait 2hours for extra tea and coffee. Definitely recommend. We will be happy come back in few months

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear M8259GlMartinn, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us in room 104, that is one of our Superior Double rooms, they all are large rooms with King size bed and stunning seaviews, well worth the little supplement we charge from a standard double room. It's also great to read you enjoyed our Breakfast offering in our Verandah Restaurant, the pancakes are definitely a great alternative if people don't fancy a Full English. Thank you also for the kind words to the team which you always found kind and friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great stay"

5
422paulaw, Ashford, United Kingdom 01/03/2020

Great location. GREAT STAFF, especially the night receptionist Alec whose was super accommodating during the early hours. If you want value for money and 24 service this is the place! Will definitely be taking the dogs next time as they will accommodate those too!

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear 422paulaw, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us and found the room good value for money, we are indeed a pet friendly Hotel so feel free to bring your four legged friends along on your next visit. Thank you also for the kind words to the Team specially Alec our Night Porter, I will pass these comments over which I'm sure they will appreciate. Kind regards, William

"Good Hotel with Super Sea Views"

4
User 29/02/2020

We stayed here to view the Eastbourne Airborne Airshow. Spent the night before in a comfortable room and then had a marvellous lunch and afternoon tea in the restaurant. Definitely worth a stay on your next Eastbourne visit.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Richard B, Thank you for reviewing your experience with us here at the Best Western York House Hotel. I'm delighted to read that you had a great stay in one of our rooms and then enjoyed spending your day with us watching the Airshow and our Luncheon and Cream Tea offering, thank you for the great feedback and we do hope to see you again in the near future. Kind regards, William

"Shhhh, it's a gem,"

5
nicclimp, Windsor and Maidenhead, United Kingdom 25/02/2020

Lovely quiet hotel, just the right distance from town. Room didn't disappoint, very clean with a large TV, dressing area and super bathroomThe breakfast was excellent and the staff went the extra distance to be helpful and accommodating. The swimming pool was an extra bonus especially as the weather during our stay was wet and windy.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Nicclimp, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us finding the room nicely furbish and with all the comforts. It's also nice to read you managed to spend some time in our indoor heated swimming pool, as I mentioned before in my opinion it's the right size for a nice relaxing swim, no matter the weather outside. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Birthday break"

4
janmilner, Lancing, United Kingdom 25/02/2020

This was the second time we have been here and again it did not disappoint. Our room this time was 194 overlooking the seafront. A large room with separate dressing area , huge shower and jacuzzi type bath . Staff very informative and helpful . Dinner in restaurant was good . Breakfast choices are excellent with poached eggs available on request , my only gripe is the toaster , it is so slow that breakfast can be eaten before the toast is done . Several people just leaving their toast and walking off . This was a problem the first time we were there as well . A simple problem to resolve. Pool good although a little tired in areas . Overall another lovely stay and we will be back .

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Janmilner, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had another enjoyable stay with us, room 194 is one of our Four Poster Deluxe Rooms, we only have three of this type of rooms but they are all very spacious, Jacuzzi bath, their own little espresso machine and of course stunning seaviews, these rooms in my opinion are definitely the best in the Hotel and well worth the upgrade. I'm glad you also enjoyed our food offering at both dinner and breakfast in our Verandah restaurant, apologies about the delay with the toast, we actually have a conveyor toaster now which unfortunately broke down on the weekend morning so had to go back to the old ones which are indeed a bit on the slow side. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Seafront hotel"

5
pstewart55, London, United Kingdom 25/02/2020

I chose this hotel because I'd stayed there previously, and wanted to stay there again. I did try another hotel nearby, but was not so satisfied with the breakfast. I like to get up early and exercise along the seafront walkway and this hotel is very convenient for this. My room was more spacious on the second visit and very good value. En-suite facility good size and clean.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Pstewart55, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had yet again another great stay with us, this is what we aim for, happy returning customers and it's great to read reviews such as this one. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"ticks all the boxes"

5
LondonAmandaB, London 24/02/2020

Stayed Sunday night for my partners birthday. This was booked as a surprise. It didn't disappoint. spacious clean seaview room. plenty of information literature in the room. Clean..ample size indoor swimming pool ideal for a pre dinner swim. Attentive polite staff and one of the best hotel breakfasts I've had.Good produce, fresh, ample choice but not forgoing quality. Great location on seafront within walking distance of shops. We will be returning.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear LondonAmandaB, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that the surprise for your partners birthday went well and you enjoyed your stay with us on Sunday evening in one of our seaview rooms, these are as you mention all very spacious and in my opinion well worth the little supplement we charge for to upgrade. It's also great you had time to enjoy our heated indoor swimming pool, we always keep it at around 30 degrees so no matter the weather outside it's always ready for a nice relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent stay"

4
User 23/02/2020

We stayed in room # 103 which is very convenient to the swimming pool and dining room with only a few stairs to navigate. The breakfast was very extensive and varied. The staff very amenable and friendly. The location on the seafront was spot on and even though the parking is a bit of a lottery, the one pound parking permit per night was much appreciated.

William Tamborrino, Other at Best Western York House Hotel, responded to this review
Dear Pioneer298321, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had an excellent stay with us in room 103, one of our standard room and found our breakfast offering to your liking, as mentioned before we do offer a big variety of continental and hot options for our breakfast offering. Thank you also for the kind words to the Team which you found always friendly, I will pass these comments over as I always do and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great Weekend Break"

4
macksennett, Hertfordshire 12/02/2020

We decided to have a last minute weekend break at the seaside and decided on Eastbourne. Looking up on line we saw this Hotel and decided it was suitable for our needs. Having spent a few hours in Hastings we checked into our Hotel around 3pm. Our initial view was that its location was excellent, Reception, foyer and restaurant all looked very presentable, but the cream on the cake was the parking surprise. Having parked outside on a pay and display space the Hotel offered a special parking ticket for £1, which enabled to park on the promenade road until 11am the following day! When we checked into our room (large family room with a sea view) we were very pleased. Comfortable bed, coffee and tea making facilities, clean, lovely towels and bathroom. Having dropped our bags we then went out to explore Eastbourne. On our return I took a swim and was again very pleased. Comments I had read complained of no sauna or hot tub but I found I found the pool to be very pleasant at a temperature of 27 degrees. One could swim or simply sit On he steps as if in a hot tub. We found the restaurant excellent with excellent food and service, so no complaints here. After an excellent sleep we had our breakfast in the restaurant and again we're not disappointed. An excellent selection, buffet style, and again no complaints. All in all we were so pleased with the service and value for money at this Hotel, we would have no hesitation staying here again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MackSennett, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a great weekend with us in one of our family room, these are indeed all spacious and all our family room are seaview room which is a great multiplier. I'm also glad you enjoyed our food offering in our Verandah Restaurant for both Dinner and Breakfast, we do try to source as many products as locally as possible and I'm glad you where also well looked after by our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice hotel with sea view"

4
User 11/02/2020

Stayed three nights in February. Our rooms were good with sea views. Pool was warm and good for adults and small baby. Food was pleasant and staff helpful and welcoming. Easy walk from railway station and town centre.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear DavidHbike, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you and the rest of your party enjoyed your stay with us finding, from the seaview rooms to the food served in our Verandah Restaurant. It's also great to read that you enjoyed some relaxing time in our indoor heated swimming pool, we always keep it at around 30 degrees so no matter the weather outside customers can enjoy a nice warm swim. Thank you also for the kind words to the Team which you found always pleasant, helpful and welcoming, I will pass these comments over which I'm sure they will appreciate. Kind regards, William

"1 night stay"

4
stevestr0ng, Carlisle, United Kingdom 05/02/2020

Excellent overall experience, great location (seafront). Easy parking on seafront with permit provided by hotel. Seaview room was fantastic. Portion size of meal (fish and chips) in bar area was disappointing.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Stevestr0ng, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had an excellent experience with us and specially enjoyed one of our seaview rooms, these are larger than standard double room and in my opinion well worth the little supplement that we charge for to guarantee them. Apologies if your meal in the bar was a bit disappointing, I've passed the feedback to our Head Chef so that it can be act on. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"How it should be"

5
User 03/02/2020

Just returned from a short two day stay. Got to say my colleagues and I were really amazed with the whole experience. Super friendly, attentive great natured staff. Really clean hotel with a superb breakfast and service. I will return .

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Lee E, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastboure. I'm glad to read that you and your colleagues had a great two night experience with us founding the hotel clean and great breakfast. Thank you also for the kind words to the Team which you have always found friendly and attentive, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward to welcome you again in the near future. Kind regards, William

"Afternoon tea "

5
Jayne0511, Eastbourne, United Kingdom 28/01/2020

Lovely afternoon tea served by a very nice lady. Great value nice coffee and tea too. Voucher purchased from groupon outstanding value for 2 people. Quiet room overlooking the seafront . Was parking outside hotel but have to pay

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jayne0511, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm glad to read that you found our afternoon tea offering to your liking and good value for money. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good value for money"

5
Andy S, Ipswich, United Kingdom 27/01/2020

Polite staff, convenient position , good food and variety of drinks, swimming pool if required, from my experience some rooms better than others, don't be afraid to ask for an upgrade, often works! Overall a nice hotel

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Andy S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had an enjoyable stay with us and found all the aspect of you stay comfortable, from our food offering to our indoor heated swimming pool. We do upgrade rooms whenever possible but of course the only way to guarantee one is to request this upon booking and secure it with the little surcharge we ask for it. Thank you also for the kind words to the Team which you have found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"New year stay "

4
michaelhX3865BG, Aylesford, United Kingdom 14/01/2020

Stayed for 4 nights from the 9th of January in a deluxe room,which having stayed in the hotel a few times now these are definitely the best rooms. All the staff we came into contact with were great and nothing was too much of a problem. We would not hesitate to recommend this hotel,and send our thanks to everyone for making our stay lovely and look forward to returning again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MichaelhX3865BG, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your four night stay with us in one of our deluxe four poster bedroom, this are indeed the best room in the Hotel and all come with Jacuzzi bath, four poster bed, your own espresso machine and of course they all are seaview rooms, so in my opinion well worth the supplement we charge for. Thank you also for the kind words to the Team which you found always ready to help. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent"

5
denise l, Heathfield, United Kingdom 12/01/2020

We visited the York House hotel for afternoon tea on a Groupon deal. Excellent deal of £15 for 2 for afternoon tea. There were 7 adults and 6 children and we had the room to ourselves which was great. Loads of food - sandwiches, cakes and scones with jam and clotted cream and they catered for a gluten-free guest. Pots of tea and apple juice for the children. We couldn't eat it all and the waitress bagged it up for us. Excellent waitress who needs to be congratulated. We would recommend visiting the hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Denise I, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you and your party enjoyed our afternoon tea offering, finding the offer good value for money and the food to your liking. I'm also glad to read that you were well looked after by Teresa in the Bar, I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Happy New Year"

5
jan5381, Waltham Abbey, United Kingdom 05/01/2020

Excellent New Year experience. Spent an excellent break with family age ranging from 93 - 15. Really good holiday. The staff made every effort to make it a pleasurable experience. Entertainment and food were exceptional.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jan5381, Thank you for taking the time and reviewing your recent stay here with us at the Best Western York House Hotel in Eastbourne. It's great to read you and your family had a great New Year with us, enjoying our entertainment and food offering. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Christmas break."

4
davidbutler2016, Southampton, United Kingdom 04/01/2020

This hotel was brilliant for Christmas they could not have done any more for us food was good buffet was good but a bit hectic entertainment was excellent no complaints at all would stay again anytime great hotel for Christmas

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Davidbutler2016, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had a great Christmas stay with us here in Eastbourne and enjoyed the food and entertainment. The Team and i all look forward on welcoming you again in the near future. Kind regards, William

"Deluxe King Room"

4
MargretPeterson, Heathfield, United Kingdom 03/01/2020

Me and my boyfriend stayed here New Year's Eve and had a wonderful stay staff were very welcoming and the hotel had a nice atmosphere to it. Our room was lovely and clean and the bed was extremely comfortable the shower was lovely, no issues with the room what so ever. My only small criticism was that the floor boards outside our room were very creaky so when people were moving about during the night and in the morning it did wake us a few times. However overall a lovely stay for a very reasonable price will most certainly be back.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MargretPeterson, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you and your boyfriend enjoyed your stay with us in over New Year's Eve, found the room to your liking and were well look after by the Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Enjoy York House Hotel"

5
2015travelhappyjm, Brighton, United Kingdom 29/12/2019

Stayed again for one night but this time took family. We had 3 rooms all clean and lovely. Good to see the same faces, always happy to welcome you. Had a perfect breakfast with staff willing to chat, clear tables and help with anything. Swimming pool was such a nice relaxing time which the children really enjoye What can I say differently about this hotel. Don't change, keep doing what you are doing. Thankyou for another great stay.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 2015travelhappyjm, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad to read you and your family had a great stay with us, that is what we aim for, happy returning customers. It's great to read you enjoyed our breakfast offering and had some relaxing swims in our indoor heated swimming pool. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Jeanne"

5
User 17/12/2019

This is our 4/5 stay in this hotel. We had an executive room overlooking the sea front. Huge room warm comfortable and very clean. The bathroom is quite small but perfectly ok. Clean and lovely white fluffy towels. Love staying here as always made welcome. Staff professional helpful and friendly. Our breakfast was cooked fresh when we ordered and was excellent. Always enjoy our stay and will return. Thank you to all the staff.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jeanne, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had yet another great stay with us in one of our Executive Rooms, these are all bigger than standard double, with King size bed and of course stunning view, well worth the supplement charge in my opinion. I'm also glad you enjoyed our Breakfast offering with us finding it excellent. Thank you also for the kind words to the Team which you found always professional and friendly. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best Western Eastbourne."

3
carper300c76, Salisbury, United Kingdom 16/12/2019

Eastbourne weekend stay. Very run down town. Hotel could do with a bit of a tlc inside and out. (BUT IS A VERY OLD HOTEL) staff very pleasant helpful....if I was to stay again I don't think I could do anymore than a couple of nights....

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear carper300c76, Thanks for taking the time to review your recent experiences with us at the Best Western York House Hotel Eastbourne. Very nice to read you found the team pleasant and helpful. Eastbourne is a town like many which requires improvement but in my view is on the up - just as an example it has recently extended the Beacon Centre and added some more quality shops/outlets. There are a number of projects in progress and or in the pipeline too which are exciting for the town. The hotel is a Victorian building so you are right to point out there is some age to it. There is certainly a lot of charm and it has character; our current owners and previous owners have invested in maintaining the hotel to a good standard and the remaining area's which require further investment are some public area's and corridors which we are aware of. The team and I do hope we have the opportunity to welcome you back in the future. Kind regards, Stuart Anderson

"Weekend away"

5
Susan C, Norwich, England, United Kingdom 09/12/2019

Pleasant staff. Lovely quiet room with sea view . Not far to walk to town or the pier. Plenty of places around to eat .Very nice breakfast with good sevice. Check in and out very quick but to be fair the hotel was not busy. There was a large Christmas party on the Saturday evening but we were not disturbed at all.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Susan C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with in one of our seaview rooms and found our breakfast offering to your liking and where well looked after by our breakfast team. We do indeed host Christmas party's during these weekends but our Reception Team does try their best to allocate rooms so that guest which are not attending the function are not affected by it. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Friendly hotel"

5
User 05/12/2019

Enjoyed a 2 night stay at this hotel. Asked to be moved to a room with a sea view, the staff were very helpful and found a lovely room for us. The hotel has a small indoor pool which we used before Sunday's breakfast. Really most enjoyable stay. We will be returning.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Cliff H, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel in Eastbourne. It's great to read you had a pleasant two night stay with us and found the room to your liking. I'm also glad you enjoyed our indoor heated swimming pool which in my opinion is the right size for a nice relaxing swim, we do keep it always at around 30 degrees so no matter the weather outside it's always nice and warm. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very comfortable, good value, large rooms, lovely staff"

4
User 27/11/2019

I've stayed at the York House several times and will stay again - the rooms are spacious and comfortable, the staff welcoming and helpful, and it does good food and fine breakfasts, and the prices are good value. On top of that, it's right on the seafront, and sitting on the balcony on a fine evening sipping wine and watching the sea lap round the beach and pier is really pleasant.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Onenighstays, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that on your return visit you had another enjoyable stay with us, found the Hotel good value for money and enjoyed our food offering in our Verandah Restaurant for both dinner and breakfast. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very comfortable stay"

5
User 27/11/2019

I stayed here last weekend as I was visiting relatives in Bexhill. The staff are very welcoming and friendly. The seaview room was spacious and the large bed very comfortable. (A minor point is that the room was located in the middle of 3 corridor doors and at times we were disturbed by other guests.) Breakfast was excellent with plenty of choice - I was particularly taken with the juice from a local farm (instead of the usual mass produced kind), and the sausages contained proper meat! Parking on the Saturday was a little difficult as there is no car park. The hotel provided a parking voucher for only £1 which saved us feeding the seafront meters. Would stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Cabwoman1, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review and I'm glad you enjoyed your stay in one of our seaview rooms, these are bigger than standard ones and well worth the little supplement we charge for in my opinion. It's also great to read that you enjoyed our breakfast offering, as you mentioned we do try to source fresh and local products as much as we can and I'm glad you enjoyed our vast choice of continental and full English selection. Thank you also for the kind words to the Team, I will pass them over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"My stay"

5
Mark H, Borehamwood, United Kingdom 18/11/2019

The stay was very good starff excellent rooms nice location great views food very nice pity pool wasn't open and would recermend hotel bar very cosy lounge very nice and spacious even in bad weather there's plenty to do and all close

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Mark H, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you had an enjoyable stay with us, apologies about the swimming pool closure, our yearly maintenance did take a bit longer than usual due to unforeseen circumstances. Thank you for the kind words to the team, specially to our team in the bar, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards William

"Lovely seaside stay"

4
GemmaY79, Farnborough, United Kingdom 12/11/2019

The hotel is perfectly located for beach walks, which we took advantage of. The hotel staff were lovely and welcoming, especially the receptionist Montse. The room was ok. Disappointed at dinner as I had ordered a bottle of red wine and really fancied the cheese board to go with it, only to be told that the chef didn't have any cheese!! Breakfast was fine. Would stay again if in the area.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear GemmaY79, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you had a nice stay with us and thank you for the kind words to the Team, especially Montse at Reception, I will pass these comments over which I'm sure she will appreciate. Apologies about the inconvenience at Dinner, I've passed the feedback over to our Kitchen Team to ensure it doesn't happen again. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely stay!"

5
victoria310111, London, United Kingdom 11/11/2019

Came back from this hotel yesterday. It was a lovely weekend away. The hotel was exactly what we was after and the room was better then we expected couldn't fault it! The staff are very friendly and helpful nothing was too much trouble. Breakfast was also very nice! I would definitely recommend this hotel and I would stay again!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Victoria310111, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a lovely weekend away, enjoyed our Breakfast offering and that the room exceeded your expectations. Thank you also for the kind words to the Team which you found always helpful and friendly, I will pass these comments as I always do and I'm sure they will be appreciated. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A lovely surprise "

4
Julie B, Derby, United Kingdom 06/11/2019

Booked in by work and was not expecting much. Lovely surprise of spacious room with sea view Situtated near lift and stairs so some noise from other guests but this was minimal Restuarant food was a little expensive but the quality was good. Breakfast cooked to order as quite and was excellent. Staff were all helpful and very friendly Discretionary charge added to bill in restaurant so doesn't appear that discretionary but staff will remove this if u ask

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Julie B, Thank you for taking the time and reviewing your recent stay with us here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our seaview rooms and found the food both at Dinner and Breakfast to your liking. Thank you also to the kind words to the Team which you found helpful and friendly at all times, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Never had a better Hotel in the uk"

5
Bettynolte, Dusseldorf, Germany 04/11/2019

The Hotel is in really good shape,very good modernised. The location is very good and the view absolutly gorgeous,the rooms are spacious but cosy. They are very dog friendly and the straff is exeptionelly good. We will defnetly come back.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bettynolte, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had an enjoyable stay with us, founding the room spacious and with all comforts. Thank you also for the kind words to the Team which you found exceptionally good. The Team and I all look forwards on welcoming you again in the near future. Kind regards, William

"3 night stay"

5
User 04/11/2019

3 night stay with my husband fast check in very friendly staff at reception. Beautiful room it's was a suite we had a massive room king size bed kitchenette and a lovely walk in shower beautiful view of the Sea and beach we had breakfast all you can eat buffet. Lots of fruit and yoghurt cereal and cooked breakfast. Not far from the peir or town and parking very good. Room very clean cleaned every day. We was on the 3rd floor they have 2 lifts over all I give them 10vout of 10

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Diane P, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your three night break with us and found the room to your liking, the room you stayed in is one of our Studio rooms, they all come with a fully functioning kitchenette and of course stunning seaviews which its a great feature. It's also great to read you enjoyed our breakfast offering, we do try to source as many products as locally as possible and it's great to read reviews such as this one. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Business Stay"

4
Paul E, Northampton, England, United Kingdom 04/11/2019

The room I stayed in was very quiet. The hotel is a little old fashioned and quirky, but in good order. The breakfasts were very good. It is right on the seafront. Parking isn't easy here, but I managed to find one each day.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Paul E, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us. I'm also glad you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display. Thank you also for the kind words to the Team which you found always friendly and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Eastbourne short stay"

5
kevinshaw28, Durham, United Kingdom 03/11/2019

Excellent value , great position on the sea front and very good restaurant. We booked the four poster bedroom with a sea view , very large and beautiful bathroom , this was a special 2 night break offered by Best Western with a £30 dinner voucher included .

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Kevinshaw28, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you enjoyed your stay with us in one of our Deluxe four poster bedrooms, these are definitely the best room in the Hotel and well worth the supplement we charge for in my opinion. I'm also glad you found our Autumn offer good value for money, it is a very competitive rate and as you mention it also includes a £ 15,00 dinner allowance per person. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"pleasant friendly hotel"

4
russelld49, King's Lynn, United Kingdom 30/10/2019

Old fashioned style seaside hotel. Helpful staff. Lovely large room (and a large bathroom) with a sea view. The evening meal was excellent. The buffet breakfast was average. But all in all well worth a visit. Good value too.

"Friendly Staff Great Location"

5
I-Died-In-Hell, Eastbourne, United Kingdom 25/10/2019

Had my first visit here the other day and I can not praise them them highly enough. I work with people with autism and our residents love using the York for their cold drink visit. The staff were friendly and go out their way to accommodate us. The hotel public areas are clean and spacious and the bar staff great. Sitting outside and watching the world go by with the sea right across the road is wonderful and though I've not stayed here I will be recommending it to friends when they come visit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Andrewcowan, Thank you for taking the time and sharing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a pleasant experience in our Verandah Bar, founding the public areas clean and spacious and it's great to read you were well looked after by our Bar Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Fab stay. Great location, unbeatable breakfast"

5
laura H, London, United Kingdom 25/10/2019

Fabulous location. Spacious room and brilliant super king, comfy bed. Staff were so helpful and efficient. Breakfast was unbeatable. Very easy parking, only £1 for 24 hours! Small pool but enjoyable swim. Would definitely recommend without a doubt

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Laura H, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay founding the room spacious and with a very comfortable bed, it's great to read you also enjoyed our breakfast offering, we do try to source as many products as possible locally and it's nice to receive such good feedback. Thank you also for the kind words to the Team which you found always helpful and efficient. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Friendly hotel"

5
D9015ANsuem, St. Neots, United Kingdom 23/10/2019

We arrived at the hotel before check in time and our room was ready.We were really pleased with it -sea view, clean, modern and comfortable. There was also ample storage space although we didn't require much for 2 nights.We had booked Afternoon Tea for when we arrived which was freshly made and plentiful. All the staff were friendly and helpful and the meals we had here (2 breakfasts and an evening meal) were of a good quality with a wide choice of menu. We are very pleased we booked a sea view room as it was great to wake up to hear the waves rolling in but also to find a seagull tapping on our window with his beak! We will most certainly stay here again if we are back in the area and would like to thank the manager and staff for making it a very special weekend for us.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear D9015ANsuem, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with and found the room clean, comfortable and modern, all our seaview rooms are slightly bigger than standard ones and in my opinion well worth the little supplement we charge for. It's also great to read you enjoyed our food offering from the afternoon tea you had on arrival to your breakfasts and evening meal, we do try to source as many products as locally as possible and it's nice to receive such feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good sea front hotel"

4
Edsway, Brentwood, United Kingdom 19/10/2019

We enjoyed our stay at York House. It's sea facing a few minutes walk from the pier, and a short walk from the town. Our room was on the 3rd floor, recently refurbished and equipped with everything we needed (except biscuits). Our first nights sleep was disturbed by someone selfish sod in a neighbouring room shouting but you can't really blame the hotel for that. Breakfast was a good wide choice, with pleasant serving staff. Swimming pool is quite small, but well heated We parked right outside the front door without a problem.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Edsway, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us finding the room nicely furbish and with all the comforts, I do apologise about the noise issue but I'm glad it didn't affect your stay too badly. It's also nice to read you managed to spend some time in our indoor heated swimming pool, it's not huge but in my opinion it's the right size for a nice relaxing swim, no matter the weather outside. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Rooms Refurbished"

4
2_Romantics, South East England, United Kingdom 18/10/2019

We stayed here a few years ago and were pleased to find that the rooms have been significantly improved. The exterior however is looking a little tired and the bar has not changed much. Breakfast was good with a wide choice.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 2_Romantics, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you enjoyed your stay with us and found our breakfast offering to your liking, we do offer Full English and Continental breakfast on a buffet with the added choice of an A La Carte menu for any other items not on display so as you mention there is quite a good choice for our customers. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Boden's trip to the seaside"

5
User 16/10/2019

Great location, very clean and comfortable. Nice breakfast which consisted of a good cold buffet, hot buffet and items to order.Very accommodating with our dog,even brought him a bed and water bowl.lovely heated pool which was a lovely addition. The lady in the bar in the evenings was very nice and friendly. Would definitely stay again

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear SarahB11309, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read that you had an enjoyable stay with us, we are indeed a pet friendly hotel and I'm glad your four legged friend was also well looked after. Thank you for the kind words to the team, specially to Teresa in the bar, I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A family occasion."

4
highlandladysurr2017, Surrey, United Kingdom 15/10/2019

The York House staff were welcoming and helpful. We were given a lovely room overlooking the sea. A comfortable bed, clean well-supplied shower room. Lovely fluffy white towels. Meals were very good. The breakfast was plentiful and varied. All tastes were catered for. We would certainly use the York House Hotel again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Highlandladysurr2017, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. Its great to read you had and enjoyable stay with us, found the room of a good size and to your liking; all our seaview rooms are bigger than standard ones and well worth the little supplement we charge for in my opinion. I'm also glad you found our food offering both at Dinner and Breakfast to your liking, we do try to source as many items as locally as possible and it's great to have this kind of feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Quiet getaway"

4
User 15/10/2019

The staff were very helpful, the room with a sea view that we had was beautiful and falling asleep to the sound of the sea was perfection although the bathroom was quite small, the hotel itself was very clean and absolutely charming, I would recommend the Harry Ramsden restaurant if you want some gorgeous fish and chips, we were only there for 2 nights but we enjoyed every second

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bartlett1976, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read review such as this one, I'm glad you enjoyed your stay with us in one of our seaview rooms, the only way to guarantee one is to pre book them when booking for a small supplement, all our seaview rooms are slightly bigger than standard ones and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the Team which you found always helpful, we do hope to have the chance to welcome you again in the near future. Kind regards, William

"Another lovely visit to this very nice hotel on the seafront"

4
Sue M, Croydon, United Kingdom 15/10/2019

A bit of a walk from the pier, so wouldn't necessarily suit anyone with mobility problems, but we like the location, as it's quieter a bit away from the pier. Lovely clean hotel, well appointed, with comfortable, well-equipped rooms. The staff are all friendly and charming/helpful. Breakfast is buffet-style, but there is no rugby scrum to get it and it is all of a decent temperature and quality, with a good choice of cooked, continental style ham and cheese, pastries and croissants. There is no evening entertainment and the bar is a bit dull and lifeless, but the wonderful Marine pub is only round the corner. We will return again and again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Sue M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you found the Hotel clean and the room to your liking. I'm also glad you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display. Thank you also for the kind words to the Team which you found always friendly and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A room with a view!"

4
Debcarless, Southampton, United Kingdom 09/10/2019

Our stay was on a Friday night, primarily to visit family nearby. We booked online on what I thought was the hotel website. Didn't realise it was not until I received an email from another organisation, when I noticed we were charged nearly £30 above the advertised price for charges. This wasn't the hotels fault but when I told then what happened they were very sorry and offered us a complimentary drink in the bar. They didn't have to do that, so I really appreciated the gesture. The room was lovely, with a wonderful view, though the window was a bit small, and it included a little kitchen. We popped to Waitrose and a few things to make the most of it. Finally, I left something behind and was delighted to find the housekeeping staff had handed it in, and I had the item returned to me for a small, reasonable charge. We didn't have breakfast at the hotel so can't comment on that. We would stay here again, especially if we can get the same room.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Debcarless, Thank you for taking the time to share your recent experiences at the Best Western York House Hotel Eastbourne. Good to read that you enjoyed the view from one of our Executive Studio rooms. It was also nice to speak with you directly on Check In regarding your concerns surrounding your reservations. We do not usually provide complimentary drinks in these situations but as it seems you clearly had some issues whilst booking through a third party we did indeed extend this gesture to you and i'm pleased it was warmly received. As mentioned at the time the best way to book is directly with us either by contacting the hotel directly / visiting our website. We advertise the lowest rates online and are able to match any lower rate advertised else where. There is a dedicated number for this on the Best Western website. The team and I do hope we have another opportunity to welcome you back in the near future. Please feel free to call us direct and the team we will be more than happy to assist you with your next reservation with us. Kind regards, Stuart Anderson

"Spa Day"

3
User 08/10/2019

The hotel looked lovely out outside but was disappointing when entered. The reception staff where friendly and helpful but the building was old and the carpet was too as parts of it was threadbare and it smelt. The room was cold when we entered but we were able to put the radiator on and heat up the room. One of the milk sachets with the complimentary tea/coffee had curdled, so who knows how long that had been there. The room was adequate in size with a big TV. We did not get a room with a sea view as that would cost more and is not worth it because the hotel is on the seafront. There was a swimming pool but we forgot to pack our swim suits so didn't use this. I would not stay there again as this is a hotel that need modernising.

"From the moment we arrived it was so relaxing, couldn't fault any member of staff, got asked if we wanted luggage taken"

5
User 07/10/2019

we arrived it was so relaxing, couldn't fault any member of staff, got asked if we wanted luggage taken To room. Well the view we had was amazing, really can't wait to go back. Totally clean amazing xx

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Q8627AYcolinb, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you had a great relaxing experience in one of our seaview doubles, and it's great to read you where well look after buy our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"First time stay at this Hotel"

5
X3400FLrobertg, Haywards Heath, United Kingdom 05/10/2019

Impressive looking hotel in a great possition over looking the sea, also close to the shops, pier and amenities. Bedroom was spacious, roomy, well laid out with a good size bed and large onsuite shower room. Reception, restaurant, lounge were great, they even have a swimming pool. We dinned for the evening and breakfast meals, excellent menu choice, food hot, tasty and well presented. All the staff were attentive, polite and welcoming.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear X3400flrobertg, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel in Eastbourne. It's great to read you had a pleasant stay with us and found the room spacious and to your liking, all our seaview rooms are bigger than standard room and well worth the little supplement we charge for in my opinion. I'm also glad you enjoyed our breakfast and dinner offering and were well looked after by our Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"One night stay"

3
cbrooker76, Berkshire, United Kingdom 04/10/2019

Hotel was ok , rooms standard double I thought were quite small. Breakfast was ok, only problem I have was that when I checked in they asked for s debit card, but told me no money will be taken from my account, nearly a week later I am waiting for 50.00 to go back into my account which is a holding fee which again I was never told about.Had to make numerous phone calls to hotel and bank to get this sorted.Wont be staying there again, even premier inns dont take any money from your account when they say they wont.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear cbrooker76, Thank you for providing feedback on your recent stay with us. We value all feedback received as it allows us to review and analyse existing processes / procedures in place to ensure we are best placed to continuing improving the guest experience we offer. Pre-authorisations are standard in most hotels in the UK and are widely used as a form of securing a token amount such as £50 to upon up credit facilities on a guest billing account. It is also a way of validating who the guest say's they are. If a guest doesn't wish to provide us with a card for pre-authorisation; we quite happily accept to take a form of valid I.D. There is a misconception that pre-authorisations are a "sale" but it is a "pending" transaction and usually very simple and easy to cancel. The hotel never did take £50 and after we cancelled the pre-authorisation the bank will hold for a short time before it is available which is standard. After reviewing the pre-authorisation I can see that it was cancelled by the hotel on the 2nd of October 2019 at 12:25 and funds should have been available the day after latest. We do apologise for the delay in this case which is very much out of the ordinary as we have a very good procedure in place. Thank you for contacting the hotel direct and I am pleased that we were able to resolve the matter in due course. Again, i'd like to re-iterate that we apologise for any inconvenience caused by the delay and do hope it this doesn't dissuade you from giving us another opportunity to impress. The team hope to be able to welcome you back in the future. Regards, Stuart Anderson

"Friendly and Helpful reception staff"

5
VEDay, Colchester, United Kingdom 03/10/2019

Most of the staff in this hotel were very friendly and helpful especially in the reception and bar. This hotel seemed a little tired but is well located for the pier, shops, reataurants and there is a bus-stop just outside. The hotel does not have its own parking but there seemed to be plenty just outside and the hotel will sell you a much reduced rate, 24hour parking permit. The breakfast buffet was as in most of these hotels and the food was good. We found the dining room waiters to not have a good command of English and at times seemed to be tired and surly when they reluctantly allowed guests to choose their table. The swimming pool was not large or deep but was warm and relaxing. The lounges were adequate but did not feel as welcoming as some others but there were plenty of chairs and dining tables for bar-meals etc.

"Great staff but! "

2
joyandrich, Twickenham, United Kingdom 02/10/2019

The staff were helpful, friendly and courteous but the hotel is tired and really needs updating and renovating. Carpets are threadbare, upholstery is snagged, areas need redecorating etc. The wood work on the windows was rotting and dirty. Some areas e.g. the main stairs were dirty and were not vacuumed in the 3 days we were there. Fire extinguishers were missing on the stairs. Parking can be a challenge but the hotel do give you a voucher for £1 per day. We did have a great view of the sea from our room which made up for other issues. Also the hotel is about 10 mins walk from main interest areas so well placed.

"Good Location"

4
ACB40_11, London, United Kingdom 02/10/2019

Stayed overnight in Eastbourne- great location on the seafront without being crowded Good bar service- didn't use the restaurant for dinner but menu looked good also. Stairs to 2 nd floor were tight in areas - this hotel was originally 5 houses - characteristic of era Staff very welcoming- good breakfast Comfy beds and hot showers Didn't use the pool but decent enough for a swim Would return for short/weekend stays

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear ACB40_11, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay with us, indeed our hotel is an old Victorian building and was originally 3 big manor houses then converted. It's great to read you found our breakfast offering to your liking and found our Team welcoming and efficient, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Enjoyable return visit to Best Western York House Hotel, Eastbourne, East Sussex UK"

5
User 29/09/2019

In 2017 I treated my family to a holiday at Best Western York House Hotel Eastbourne East Sussex and I wrote an enthusiastic review of that entirely positive experience. I have now returned home from my most recent visit to this hotel in Eastbourne. Again I would like to compliment Stuart Anderson and his staff for a perfectly lovely sojourn at York House Hotel. Damian and his colleagues at Reception were welcoming and efficient. My sea view room was delightful. Breakfast was entirely satisfying each morning. I entertained some friends to dinner one evening. My request for a sea view table was honoured. The young man who served us was attentive and charming. The food was delicious. In addition the Chef treated us to an additional specially prepared salad to compliment our choices. I will return again to York House Hotel. I wish Stuart and his colleagues continued success, health and happiness.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Navigator40712, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that on your return visit you had another enjoyable stay with us in one our seaview rooms, these are bigger than our standard double and well worth the little supplement we charge for in my opinion. It's also great to read that you had a great time in our Verandah Restaurant for both breakfast and dinner and where well looked after by our Team which you found always friendly and helpful, I do pass all the comments over which I'm sure the will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice stay"

4
claire t, Southend-on-Sea, United Kingdom 26/09/2019

Check in was quick. Room was small but we had everything we needed. Very central for amenities. Pool was an added bonus. Didn't have to walk through dining room. There is a door giving access to all rooms. Reception gave us towels to use whenever we asked. The only down side to this hotel is they use plastic cups in the bathroom. Plastic does not need to be used now and we had the same cups in our room for tea and coffee for the 4 nights we were there. They were rinsed by the cleaner. We had to wash was them before using them. Fresh cups daily would have been nice.

"Excellent stay"

5
User 24/09/2019

The room was very spacious and everything worked perfectly. The breakfast was very comprehensive and the staff were helpful and friendly. The bed was very comfortable and the hotel was well situated with a short walk to the town centre and pier. We would definitely stay here again when visiting Eastbourne

"Weekend away"

3
missey_clarkey, London, United Kingdom 22/09/2019

Stayed at this hotel for 2 nights. Our room was modern, clean and well presented. On arrival to reception greeted warmly by staff. Unfortunately was unable to get upgrade room even though it was offered via email if you put a bid in?? Standard room quite compact and overlooking other peoples gardens not so pleasant. Breakfast really nice and served hot and cold buffet on both days. Had dinner 1st night which was also filling. Lovely to have beach right opposite and we got parking outside hotel which was great, plenty parking around the area. Swimming pool looked nice and inviting.

"beautiful view in a good size room"

5
penjalina, Birmingham, United Kingdom 22/09/2019

Very helpful staff and we enjoyed our sea view room. the room was large with a sofa. we were disappointed not to find a fridge as we only drink water. we had a meal in the lounge which was comfortable.

"Quick break"

5
Betty B, Stanmore, United Kingdom 21/09/2019

Excelllent hotel and staff. Nice room very clean. Good breakfast. plenty of choice. Bus stop outside hotel for trips to Bexhill and Hastings and near the pier for Brighton bus and sightseeing bus. .Odd thing was offered a chance to upgrade room Auction but felt it could have been offered free as most people pay what they can afford when booking strange idea.

"Lovely"

5
Surreyhunni, surrey 19/09/2019

We booked two nights in this lovely hotel and this is our 2nd night. We have a fabulous room overlooking the sea. Well worth paying the extra for. My husband has had a swim each day in the very warm indoor pool and had it all to himself. Pool a little on the small side but nice just to relax in for a short while. Lovely fluffy white towels and a really huge comfortable bed. The room is very spacious, well decorated and furnished. We will definitely pay a return visit when we can. You can get a parking permit for £1 a day from reception. We have been lucky enough to get a parking space right opposite our room. Which puts my husbands mind at rest as he was worried he wouldn't be able to get parked. All the staff we have encountered have been friendly, approachable and professional.

"Great hotel"

5
User 15/09/2019

We have just returned from a 2 night break at the York House Hotel. We had a lovely time and could not fault the hotel or staff. We had a very large sea view room on the 3rd floor. It had a great bathroom with a walk in shower. Just inside our room was a little staircase which was a bit of a surprise, we were amazed to find a little kitchen at the bottom of the stairs, complete with fridge and microwave. The breakfast was brillent one of the best We have had for a long time. We parked in a side street just around the corner from the hotel, which was not a problem. It was a bit of a walk into the centre of Eastbourne, but was lovely walking along the front.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Petemsmith, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your two night break with us and found the room to your liking, the room you stayed in is one of our Studio rooms, they all come with a fully functioning kitchenette and of course stunning seaviews which its a great feature. It's also great to read you enjoyed our breakfast offering, we do try to source as many products as locally as possible and it's great to read reviews such as this one. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"trip away with my nan"

4
lloydgreen4, London, United Kingdom 15/09/2019

My nan and i stayed her fortnight ago for 3 nights. All the disabled rooms were taken so we just had a normal twin room but when my nan used the toilet she struggled,we hadn't been in our room long before they called up to check everything was ok so we said about our problem and within minutes a man came up with a toilet seat with handles which was fantastic! All the staff in the hotel were so helpful and friendly. The lady behind the bar worked so hard and seemed to be there all hours of the day. The breakfast was lovely and again the staff were great! i had the biggest omelette ever! we also had a meal in the evening which was great. This hotel is definitely more a 4 star than 3.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Lloydgreen4, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you and your Grandmother enjoyed your stay with us and found the room to your liking, we do try to give a "courtesy call" to all our guest after arrival to check if everything is fine and if they need anything else and I'm glad we could help on this occasion. Thank you also for the kind words to the Team which you found always helpful and friendly, specially Teresa in the bar, she is indeed a great asset to the Team and I will pass these comments over which I'm sure she will appreciate. The Team and I all look forward on welcoming you and your nan again in the near future. Kind regards, William

"Last minute break"

3
User 14/09/2019

Staff were friendly and the room was clean.parking permit was available for £1 which was handy and there were plenty of parking available. We didn't use the pool but it looked clean and was heated. Bar was reasonably priced .

"Best hotel"

5
bodell910susan, Rhyl, United Kingdom 14/09/2019

My husband an I moved to this hotel after a shearings nightmare at the majestic. Brilliant stay top class from toby an girls on reception to the amazing manager stuart. Most brilliant stay will defo return cant thank or grade them higher.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bodell910susan, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read such a nice review and I'm glad you enjoyed your stay with us, thank you also for the kind words to the Team specially Toby and the girls of the Reception team, I will pass these comments over which I'm sure they will appreciate. The Team and I look forward on welcoming you again in the near future. Kind regards, William

"Very pleasant 2 night stay"

4
User 12/09/2019

Staff friendly and polite, comfortable spacious room, breakfast in a nice location. Hotel right on seafront with wonderful views, parking ideal with a £1 permit from reception. Couldn't ask for anything more thank you

"Last minute break"

4
User 08/09/2019

Needed a break and only booked this the day before arrival, however, it was well worth it. As a rewards member we were up graded which was a welcome surprise. One thing to watch for is the parking which is on the street via a permit picked up at the hotel costing £1, but the area was very busy when we arrived at around 18.00.

"York House Hotel"

4
User 08/09/2019

overall a pleasant stay. Staff were friendly and helpful. Food was plentiful and very nice. our only gripe was we were tucked in a back room and there was a smell of drains. As we were only there for one night we coped with it a d reported it on check out.

"Can't really complain"

5
mattyf198530, Essex, United Kingdom 08/09/2019

Hotel was really clean and tidy staff friendly and polite... Pillows are hard but actually become quite comfortable once you get used to them. Full compliment of hot breakfast although the continental breakfast was a bit vast with either certain products had run out of were not on show and had to be asked for which wasn't a trouble to the staff to provide. Great location along sea front and easy walking distance to town and pier and other local amenities

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Mattyf198530, Thank you for taking the time and revieiwing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you found the Hotel clean and to your liking. I'm also glad you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display and as you said the Team is always happy to provide any other request. Thank you also for the kind words to the Team which you found always friendly and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Highly Recommended"

5
Steve W, Chelmsford, United Kingdom 07/09/2019

On arrival we was greeted by very friendly and helpful reception staff. The reception area was very clean and modern, so the initial impression was very good. On getting to our room we was very suprised by the size of the room, it was very large with a with a fantastic sea view. The whirlpool bath was an added bonus and was used by us a few times during our 6 night stay. We used the restaurant on our first night and once seated was presented with the menus and also a specials board, the food was excellent and we was tempted to eat there more but we did want to try other restaurants in the area during our stay. What I would suggest to the hotel is that they put their daily specials on their restaurant notice board each day, it might actually tempt more people to the restaurant which can only be good for the hotels profits. We also used the indoor pool a couple of times during our stay, it isnt a big pool but it was a nice to have and was a nice way to relax after a long day walking the Downs. I have a cat and dog fur allergy which is more common than a lot of people think, so I was a little worried when I saw a couple of big dogs in the hotel, but I am guessing the hotel owners ensure the floors are regularly hoovered for fur, as I didnt experience any breathing/sneezing problems during my stay. I would certainly recommend this hotel, everything, bar, front desk, room, food was excellent, we had a fantastic stay, thank you to you all.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Steve W, Thank you for taking the time and revieiwing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had and enjoyable stay with, found the room of a good size and to your liking, all our seaview rooms are bigger than standard ones and well worth the little supplement we charge for in my opinion. It's also great to read you enjoyed your dinner with us, we do provide a various A la carte menu which in my opinion gives a good variety of choices for all palates. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Last minute visit "

5
User 01/09/2019

It was a Comfortable clean room with everything we needed. Great sea view. Excellent reception staff - very helpful and informative. Well stocked bar, and experienced bar staff. Nice balcony to sit out with drinks on a sunny afternoon.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Dave W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your stay with us and found the room clean and to your liking. All our seaview rooms are bigger than our standard room and well worth the little supplement we charge for in my opinion. It's also great to read you found our Team members on Reception and at the bar helpful and experience, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Traditional Hotel with good sea views."

4
User 30/08/2019

Staff as always were friendly,polite,professional and efficient. It is an old hotel so has narrow corridors and stairs, sash windows (no double glazing) and no air con so rooms are hot and stuffy in summer. The rooms are thoughtfully decorated and the exec rooms have nice touches and are bigger and brighter than the standard rooms. Beds are comfortable and the TV and internet are very good. Breakfast can get very busy with coach parties and the layout of food and tables and flow of guests needs to be rethought.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Lindajhearne, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read review such as this one, I'm glad you enjoyed your stay with us in one of our Executive rooms, they all have King size bed and are larger that standard double rooms and come with only a small upgrade from the standard ones so I'm glad you found it good value for money. Thank you also for the kind words to the Team which you found always professional, helpful and friendly, we do hope to have the chance to welcome you again in the near future. Kind regards, William

"Wonderful seaside hotel"

5
User 29/08/2019

My husband and I drove to Eastbourne for our anniversary, we had a lovely room overlooking the beach. The room was bright and airy, the staff were welcoming and friendly. We hope to stay again soon and would recommend this hotel to anyone visiting Eastbourne.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Suzanne J, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us and found the room to your liking, all our Seaview rooms are slightly bigger than standard double rooms and well worth the little supplement we charge for in my opinion. I'm glad you and your husband enjoyed the celebrations of your anniversary here in Eastbourne and the Team and I do look forward on welcoming you again in the near future. Kind regard, William

"Lovely Hotel, very friendly staff especially Alec"

5
ClaireStephenson16, London, United Kingdom 28/08/2019

We stayed at the Best Western York Hotel in Eastbourne for two nights over the Bank Holiday, we had such a lovely break and the hotel is fantastic.As soon as we arrived we were made to feel very welcome the reception staff were extremely helpful and kind. Our room was lovely it was spacious and comfortable with the bathroom having a big walk in shower and we had a beautiful sea front view. The breakfasts are brilliant with a very good selection of choice, you have a buffet breakfast where you can have cooked breakfasts to continental breakfasts with a choice of juices and yogurts. On our last night we had a drink at the bar in the hotel, where we were served by a lovely member of staff called Alec he was so kind and chatty to us. Alec even sat with us on his break as he was looking after the hotel for the night, we had such a lovely conversation with Alec and he really went above and beyond to speak to us that Saturday evening. Alec told us about some lovely places to visit in Eastbourne, and we talked about the different holidays and places that we had visited, we made friends with Alec and he is an Asset to Best Western thank you so much Alec for being so lovely and welcoming to us. We had such a fabulous time that we wanted to stay for longer, we will definitely be staying at the Best Western Hotel York again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear ClaireStephenson16, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us, found the room to your liking and very good value for money, all our Seaview rooms are slightly bigger than standard double rooms and well worth the little supplement we charge for in my opinion. It's great to read you also found our breakfast offering to your liking with a very good selection of choices, we do offer a continental and full English buffet plus an A la Carte menu for any other items not on display so as you mentioned there is plenty of choices for all palates. Thank you also for the kind words to the team, especially reception which you found always helpful and kind and Alec our night porter, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William Kind regard

"Lunch and afternoon cream tea"

3
midtennis8, Lancing, United Kingdom 28/08/2019

We had a fantastically enjoyable day watching the Eastbourne Air Show from the York Hotel' balcony having savoured a gorgeous seafood starter and then fine salad buffet lunch with a tasty selection of cold meats, bread rolls and cheese. The “homemade” coleslaw was superb. The waiter/ waitress service was faultless and it felt very relaxed with a good system in place that catered for a lot of people arriving within minutes of each other. Seating on the balcony was very well presented too. Their coffees at the bar are great value and the bar service was friendly yet very professional. We wandered down to the stalls on the beach returning later for a unexpected scrumptious delightful cream tea which apart from fruit and plain sconesclotted cream and jam which you helped yourself to there was also a Belgian chocolate fountain with strawberries bananas waffles and doughnuts (I had all four) skewered then dipped. We couldn't eat anything else that day as we were nicely stuffed! The whole York Hotel experience made the day so much more enjoyable and it was useful to have a base for the day. We will definitely return next year and are considering having a mini break in Eastbourne during the year as well book this hotel as the quality of service food and amenities are at the level we've become used to. A well oiled team made this trip excellent!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Midtennis8, Thank you for reviewing your experience with us here at the Best Western York House Hotel. I'm glad to read such a nice review and that you enjoyed our luncheon and afternoon tea offering during the Eastbourne Airshow, enjoyed the food offering during the day and found all the Team always polite and helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Always check that the shower works!!"

3
User 27/08/2019

When you have booked a Sea View Superior room, you should check that the shower works( particularly on the hottest Bank Holiday weekend on record). This was not the only thing wrong. The cold tap dribbled constantly, the bathroom basin was cracked and the door to the room could not be locked from the inside. These concerns were reported to reception many times but not sorted out. When I pointed out that a lack of shower meant that I couldn't wash my hair,the response was-"but it looks alright". Needless to say,we left early,to get home and have a decent wash! An apology or a little more concern would have been good. We shall NOT be returning!

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Bonydell, Thank you for sharing your recent feedback on your recent stay with us. It is disappointing to read that we did not meet expectations on this occasion. After investigating your comments in detail it is clear that perhaps there was some miscommunication. There was an issue reported with the shower in the morning after your first night stay - whilst you were out of the room in the daytime maintenance attended along with the duty manager to ensure it was properly operating. It was concluded that the shower was working as normal and no issues. We did not hear further feedback regarding this aspect until the morning upon checkout after the planned 2 night stay. The team are usually very pro-active and strive to resolve any potential issue's quickly and efficiently. We apologise that you still struggled to operate the shower and maybe in future it would be beneficial to let us know if you are still having difficulty with it as we are always happy to help 24 hours a day. When you checked out after your 2 night stay the reception team apologised for any inconvenience caused; therefore I'm wholeheartedly apologetic if you had any other impression than that of concern. As many guests have commented previously the team are fully engaged and strive to ensure each guests leave happy. Whilst we are definitely not perfect we do aim for high standards. Whilst I can see you have stated you will not be returning - I would very much hope that the team and I get another opportunity to impress. Kind regards, Stuart Anderson

"Eastbourne Air Show"

5
Christine W, Surrey, United Kingdom 22/08/2019

Fantastic day. Lunch was such a surprise I thought we were having a bit of bread and cheese No way!! a brilliant spread and so tasty, thick slices of ham ,chicken and fish. Our sort of lunch. The cream tea was just as impressive. I wished we had booked to stay overnight. We shall come back and do the whole thing again next year. The staff were also outstanding.

"Generally good value but not without issues"

3
rachelmB601TA, London, United Kingdom 21/08/2019

Room:- Positives: Though compact, the room was neat and pleasant (it had clearly recently been decorated) and exceptionally clean. The bed was large and comfortable, with an assortment of pillows and sufficiently warm covers for the unseasonal weather. The bathroom was small but clean and recently refurbished with floor-to-ceiling tiles and a good powerful shower. Negatives: There was a step down into the bathroom, which was made more hazardous by a high wooden carpet bar just in front of it. There was a "mind the step" warning on the door but we found that, in the process of avoiding the step, we hit our foot on the wooden bar! We did get the hang of avoiding both after a day or two but felt it could be a problem for less mobile or aware guests, particularly in the night. Tea and coffee provisions were basic, with no biscuits. Breakfast:- Positives: There was a good selection of food, all well prepared/cooked. Tea and coffee were brought very promptly by the waiting staff. Negatives: The dining room got very crowded at peak times and we found we needed to be down for breakfast by 8.00am to avoid the rush. Staff/management style:- Positives: The staff were generally very helpful and polite. We reported a minor issue with our shower to reception on the first day and it was dealt with very promptly. Negatives: A minor, but surprising, point was having to pay the full amount of our stay (including a booking for afternoon tea later in the week) on arrival, when the normal practice with flexible bookings is for payment to be made on checkout. There were clearly staffing issues with housekeeping. On several days we came back at 2.00 or 3.00 pm and found our room had not been serviced. One day we gave up at 4.00pm and made the bed ourselves. A lady from housekeeping did call a bit later to apologise,and offered to do the room, explaining that she had had to service the whole floor on her own. There was one issue that annoyed us particularly, and affected our overall judgment of the hotel. One morning I woke at 5.30 and saw that an A4 sheet of paper had been placed under our door. It was a letter from the duty manager stating that smoke had been smelt in the vicinity of our room and that all rooms in the area would be checked for evidence of smoking and a £200 charge would be made if we were found to be the offenders. There was a sentence at the end apologising if it did not applyto us, but the overall tone of the letter was, we felt, threatening and offensive. It was particularly upsetting to receive it at such an early hour of the morning and we could not get back to sleep after reading it. Neither of us has ever smoked in our lives and not only did we feel we were being accused but we were concerned about the possibility of someone searching through our things looking for evidence of smoking. At 7am we went down and spoke to the duty manager asking him to come up and inspect our room straight away, in our presence, which he did (he simply glanced around the room and ascertained that he couldn't see or smell anything to suggest smoking). We do understand that smoking rules need to be enforced and agree wholeheartedly that anyone breaking them should be dealt with appropriately, but we were appalled by the way the issue was handled. The tone of the letter was totally inappropriate and the action also raised concerns about the efficiency of the fire detection system. If someone had been smoking in a room or a corridor, surely the smoke alarm should have been activated - and, in a modern system, it should be possible to detect exactly where the smoke is coming from. Facilities:- Positives: The swimming pool was a real bonus. It was a good size, clean and warm. We used it most days and it was never crowded - in fact most of the time we were the only ones in it. Overall comments:- On the whole good value for money. The highlight was the swimming pool. The lowlight was the smoking letter.

"A day visit for Airbourne"

5
mleary516, uckfield 21/08/2019

My family and I spent the day using the hotel facilities as part of a package for the air show through groupon. I must say what a pleasant surprise the food was very tasty we started off with a fancy ploughman's there was plenty of it followed by a cream tea and chocolate fountain late afternoon. The staff were very friendly and nothing was too much trouble well done to everyone involved we will certainly be back again next year and hopefully an overnight stay in the next couple of weeks.

"We loved this hotel, great location and staff."

5
MrsBellSussex, Sussex 20/08/2019

We had room 114 which was a spacious family room with a direct sea view and balcony. The room was lovely with a double, single and sofa bed. There was a bed for our dog, bowl and treats, so he was made as welcome as we were. Breakfast was delicious with a choice of hot and cold food from the buffet plus other options on the menu. Room service was excellent, food arrived quickly and hot. All of the staff were friendly, helpful and efficient. The only thing missing was parking which may be a problem when busy, we found street parking on the sea front.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MrsBellSussex, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room to your liking, clean and spacious. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 15,00 £ per Pet per night for the extra cleaning needed to the room but as you mentioned we do provide little things like pet beds, water bowls and some treats for them. It's also great to read you enjoyed our food offering, we do try to source as many products as locally as possible and it's nice to receive such feedback. Thank you also for the comments to the Team which you found always friendly helpful and efficient. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Visit to celebrate birthday"

5
kpdavey, Whitstable, United Kingdom 18/08/2019

We have just returned from a 2 day stay at York House.This was to celebrate a special birthday for my wife and was a surprise to her and I was very ,very pleased & grateful to be given the Deluxe King Four poster bed suite with a lovely sea-view. We have stayed several times at York House and it never fails to be beyond reproach. It would be very difficult to pick out any particular member of staff as being very helpful because every one involved in the running of York House was always more than helpful & friendly. The breakfast on both days was buffet style and had a huge selection. Will be returning soon

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear KpDavey, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you and your wife enjoyed your stay with us and thank you for choosing us for this special occasion. Our Deluxe Four Poster Bedroom are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect Break for our Anniversary"

5
Clare Y, Rochester, United Kingdom 16/08/2019

We stayed from the 12th August until 15th. I perfect stay started with a phone call to Darren in bookings he was brilliant helping me to sort out my voucher for 1nyt and extend it to 2. When we arrived we found that he had upgraded us as he knew it was our wedding anniversary. We had a wonderful sea view room. Breakfast was beautiful and Ian our breakfast chef was fab. He does an amazing smashed avocado and poached egg. We booked a superb afternoon tea which was Amazing and extremely good value. Teresa in the bar had perfect customer service skills and made sure we had the best experience. All the staff were fab the roomwas great the prices in the bar were very reasonable. We extended another night so stayed 3 in total and had a lovely evening meal on our last night. The swimming pool was like a warm bath and very clean. We would recommend this hotel to everyone.

"3 night break to see family"

5
Derrick F, Mundesley, United Kingdom 15/08/2019

Nice hotel really big room massive bed and nice size bathroom we had room 384 with lovely sea view.room was clean and tidy and very comfortable Breakfast was not included in price and at £11 we thought but expensive so ate elsewhere. However ever morning the lovely Montse mad us hot chocolate with a big smile she was so friendly lovely and helpful a credit to the hotel hope she gets recognised for such great customer service thank you

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Derrick F, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our seaview rooms, finding the room comfortable and clean. All our seaview are bigger than standard double and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to Team specially Montse I've passed these comment's over as I always do and she appreciates. The Team and I all look forward on welcoming you back in the near future. Kind regards, William

"Fantastic sea view"

4
698angel, Dorking, United Kingdom 08/08/2019

Good location. Stayed in the deluxe, lovely big room at the front of the hotel. Nice dressing room between the bedroom and bathroom was an added bonus. Welcoming, friendly staff on the desk. The only downside was the breakfast.. not much left even though we wasn't late for it. Also, the cooked breakfast wasn't very hot.. possibly only just lukewarm!! That was a shame.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 698Angel, Thank you for taking the time and reviewing your recent stay here at the Best Western Yorkhouse Hotel in Eastbourne. It's great to read you had a pleasant stay with us and found the room spacious and to your liking, all our seaview rooms are bigger than standard room and well worth the little supplement we charge for in my opinion. I'm sorry to read that you didn't enjoy our breakfast offering, finding the items not fully restocked and lukewarm, I've passed your feedback to our team and it has been taken on board so to avoid this happening again. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"july"

5
User 07/08/2019

please can you thank the management and staff for a really great 4days we had celebrating the food and service was great, I think all the guest we had invited had a great time, also thanks to Darren for his input also Stuart for his help see you soon ab

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Hurricane1944, I'm glad that you enjoyed your four night stay with us and each evening you and your guest had a lovely experience in our Verandah Restaurant. Thank you also for the kind words to the Team, I've passed them over and they are appreciated. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely Big Room. Great Sea Views. Friendly Staff."

5
AlfonzeH, London 07/08/2019

My wife and I stayed at The Best Western York House Hotel for 1 Saturday night recently. We really enjoyed our stay. Our room (254) was clean, comfortable and really spacious with a lovely sea view. The room was really nice and the beds were comfy too. The hotel staff were lovely, polite and friendly. The whole hotel was clean, nicely decorated and a great atmosphere. The hotel bar has a verandah where you can sit on and look out to sea. They give you a parking voucher so you can park your car all day and night till 11am the next morning for just £1.00. Can't moan at that. We didn't have time to stay for breakfast but I did nose in and have a look at the buffet and it looked fabulous. Maybe next time eh? Overall I would thoroughly recommend this hotel and would not hesitate to stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Alfonzeh, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room clean, comfortable and to your liking. Thank you also for the kind words to the Team which you found at all times polite and friendly. The Team and I all look forward on welcoming you again in the near future and maybe next time do try our breakfast offering, we offer a selection of continental and full English on a buffet and an A la Carte menu for any other item not on display so it gives plenty of choices for every palates. Kind regards, William

"Good with pool"

4
J5888VVdavidb, South Croydon 07/08/2019

Family friendly with granddaughter pool was good attraction. Room spacious and great view. Only snag long wait for meal in evening. Children's meal very large but meal in general good. Waiting staff efficient.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear J5888VVDavidb, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had an enjoyable stay with us and that your granddaughter enjoyed our indoor heated swimming pool. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great location in Eastbourne"

5
vanessa C, Dorset, United Kingdom 31/07/2019

We stayed here for 2 nights. You can not fault the position of the hotel right on the seafront and an easy level walk to the pier. It's a typical seaside hotel with a lot of elderly coach party holidaymakers staying. There is no hotel car park but there is on street parking a short walk away and a bus stop on the doorstep. We had the buffet breakfast which was very good, full English, toast, croissants, fruit, yoghurts, fruit juices etc. Our room was unfortunately at the back of the hotel so we didn't have a sea view. The bedroom was small compared to other hotels we've stayed in but it was very tastefully decorated and had a very modern bathroom with a walk in shower, everything was clean and staff were very friendly and a accommodating. Swimming pool looked nice, we didn't have the time to use it.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Vanessa C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you enjoyed your two night stay with us and found the room tastefully decorated and breakfast to your liking. Thank you also for the kind words to the team which you found always friendly and accommodating. The Team and I all look forward on welcoming you again in the near future and maybe next time you will have enough time to try our indoor heated swimming pool which is always kept at around 30 degrees so in my opinion perfect for a nice relaxing swim. Kind regards, William

"NEVER AGAIN AT THIS HOTEL"

2
User 31/07/2019

We were here on a five day coach holiday, our room was very small the bathroom was very tiny, the room was spotlessly clean but would have been better as a single room due to its size. breakfast was very good but dinner was terrible I have never before been served yellow Calabrese and such terrible mixed veg, my sentiments were much the same as the others in the coach party who said they would never come here again. I did make a complaint to William one of the managers but he seemed not to be interested (generally poor room very poor dinner )

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Colin B, Thanks for sharing your recent feedback relating your stay with us here at the Best Western York House Hotel Eastbourne. It is disappointing to read that we didn't meet expectations and especially in regards to the Group dinner services. This is something that normally receives positive feedback and enjoyed by our guests both by private diners and group / coach residents. I have discussed your feedback in detail with the Head Chef who sends his apologies on behalf of the kitchen team for not exceeding expectations. i'm confident the Head Chef will make the necessary changes to ensure our guests receive the high standards that people have come to expect. Thank you for mentioning about our high cleanliness levels and that the bedroom/ bathroom was spotlessly clean and thank you also for mentioning the good quality breakfast that we offer. In relation to the room, we allocated a standard room type as per your group operator's instructions. We have many different room types so should we have another opportunity to impress please bear this in mind as i'm sure we have a room that would be to your satisfaction. Thank you also for rating our location and service both 5 star's. In terms of value for money which you rated 1 star this is very much out of our control as we did not sell you the package and don't know how much you paid as this was booked through the Group operator and not directly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind regards, Stuart Anderson

"Great hotel, definitely higher than 3 star"

5
Tatiana B, Bagshot, United Kingdom 28/07/2019

A Very clean hotel, with nice reception people, spacious rooms with new furniture, good location, terrific views, nice sitting area inside and outside, a great swimming pool, a restaurant, a bar. Everything for a nice holiday break!!!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tatiana B, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us, and found all the aspects of your stay enjoyable, from the room, spacious and nicely furnished to our Bar and Restaurant and our indoor heated swimming pool which being always at around 30 degrees it's in my opinion perfect for a nice relaxing swim no matter what is the weather outside. The Team and I do look forward on welcoming you again in the near future. Kind regards, William

"Wedding Anniversary"

5
morespeed750, Worthing, United Kingdom 26/07/2019

Great stay with a lovely sea view which we upgraed too. Went to eastbourne for the Madness tribute band at the Eastbourne Granstand and decided to make a weekend out. Our friends came with us for his birthday and we celebrated 37 years together so all had a great time

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Morespeed750, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us, found the room to your liking and very good value for money, all our Seaview rooms are slightly bigger than standard double rooms and well worth the little supplement we charge for in my opinion. I'm glad you and your friends all enjoyed the celebrations of your birthday here in Eastbourne and the Team and I do look forward on welcoming you again in the near future. Kind regards, William

"Dated"

3
jvospe425117, Horley, United Kingdom 23/07/2019

Dated hotel still good just about the pool could do with a referb and only 2x beers on draught. The bar shuts at 22.45 could stay open a little longer and the hallways smelt musty could use some plug in air fresheners. Staff didn't replenish toilet roll when beds was changed. Apart from that everything was good and an excellent price for 3 nights I like this place I just wish some money was invested in a make over as it situated in a perfect spot..

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear jvospe425117, Thank you for your recent feedback relating to your stay with us at the Best Western York House Hotel in Eastbourne. Great to hear that you enjoyed your stay with us. The hotel has Fosters, kronenbourg, John Smiths & Symonds Cider on Tap. If guests prefer Beer we have plenty of good quality bottle beer also such as Heineken, Amstel, Curious Brew, Birra Morett and Sol plus others. Just so your aware for when staying with us again in the future; the Bar doesn't shut at 22:45 although after 23:00 it becomes room charge only as we stop taking cash on the Bar. The Bar is available 24 hour's a day to residents of the hotel. Noted comments relating to the public area's and Pool, I can assure you that the owner's are aware and is something which is due in the future. The current owner's invested a substantial amount already in the reception / Lounge area, The Bar area & the the Rooms - so whilst I do agree we could do with more investment in the public areas it is clear that money has already been invested in key area's which make the most impact to guest stay's. In the meantime the team and I will do everything we can to keep in the Hotel in the best condition possible until these area's are refurbished. Delighted that overall you enjoyed your stay and made use of our facilities such as the swimming pool which is heated to 30 degree's daily. The team and I hope to have the opportunity to welcome you back in the near future. Kind regards, Stuart Anderson

"Our Favourite Hotel"

5
Chrissie147, Royal Tunbridge Wells, United Kingdom 18/07/2019

I believe this was our sixth stay at the York. We really love this Hotel. We always stay in the same room which has a fantastic sea view, The staff are all great, we missed Joe the Restuarant Manager and hope he returns to full health soon and that we see him next year. The other staff in the restaurant looked after us well and are always helpful with me being a vegetarian. The breakfast is excellent, well up to Four Star standard, with so much choice and lots of veggie options. Similar Hotels in the area do not match the standard of breakfast at the York and I am speaking from experience. I would also like to say a thank you to the Chambermaids (Housekeeping) as they are always quietly and efficiently working away to keep the Guests happy even though they were always busy. Darren, William and Katalin were always on hand and are very knowledgable and helpful. I cannot recommend this Hotel enough and am looking forward to returning next year.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Chrissie147, Thank you for taking the time and reviewing your recent experiences here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great that during your visits here in Eastbourne you choose us as your regular Hotel and always found the room to your liking and well cleaned and the food offering at Breakfast and Dinner delicious. Thank you also for the kind words to all the Team which always made you feel welcomed, I will pass over these comments and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely location and great staff"

4
ian_and_rachel, Witham, United Kingdom 18/07/2019

Stopped here for a couple of nights in July. - excellent, central location and free parking was available on the side street. Lovely staff and breakfasts were fine. Our only gripe was that the bedroom was a tad on the small side - but that aside happy to recommend. Plenty of nice restaurants within 10 min walking distance too.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Ian_and_rachel Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the breakfast to your liking. Thank you also for the kind words to the Team which you found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Loved the hotel but a couple of niggles"

4
User 18/07/2019

Stayed here with my partner for one night. On the whole, the experience was great. All the staff were friendly and so helpful, and the room was lovely with the most amazing sea view. I did have 2 mild (ish) problems. First, the bed was a bit too soft for me (fussy I know lol) and I did need a couple of more pillows, and secondly I really struggled to get the shower a bit cooler. The mixing unit in room 264 was stuck on a really hot setting. This was okay as we could shower in the place we were going to but a child could easily have burned themselves. But as I know these would be sorted and it was one room we would definitely stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. I'm sorry to hear that you had a couple of niggles but luckily they didn't spoil your stay, I've already reported the issue about the shower to our maintenance team which already solved the issue, we do apologise for the inconvenience. Thank you also for the kind words to the Team which you found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Excellent Stay"

5
sedleycar, sussex england 15/07/2019

The hotel was is in a great location and our sea view room was lovely with a huge bed and was very clean. We were able to park very close and use the parking voucher available from the hotel which is a great idea. The staff were very helpful and I would not hesitate to recommend staying here.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you found your short break with us to be an enjoyable one, finding our seaview room clean and spacious, all our seaview rooms are bigger than standard room and in my opinion well worth the small supplement that we charge for. Thank you for the kind words to the Team which you found always friendly and helpful, I'll pass this feedback over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely stay in Eastbourne "

5
jubbarnie, Portsmouth, United Kingdom 15/07/2019

This hotel is in a great location and staff are really helpful and professional. It's good value compared to others in the area . Decor is a bit 90's with is a shame is such an old building. Would be so nice if they could have kept the old Victorian style but we where pretty happy with our choice and had a great weekend also had the best Italian meal ever at anema e core 10 mins down the road

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jubbarnie, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyable stay with us and found the room good value for money. Thank you also for the kind words to the Team which you found always very helpful and professional. The Team and I all look forward on welcoming you again in next year. Kind regards, William

"birthday party"

5
reginald p, Croydon, United Kingdom 11/07/2019

my wife and I have stayed at the yorkhouse hotel many times.staff are always helpful and try to resolve any disputes with the upmost care.rooms are always clean and are refreshed daily.restaurant staff are always at hand for your needs.food always good..always come away with a smile

"Wonderful situation"

3
User 10/07/2019

I came her as part of a tour. Great location on the sea front. My room was adequate, but it was as well I am not large or I would not have got into the shower cubicle. No idea what food is like when not part of a package but our dinners were awful. The puddings were fine, we thought they probably bought them in! Breakfast also ok, at least they had plenty of fresh fruit salad. I hope the non package experience is better, but my experience, and that of my friends, is not a recommendation to Best Western hotels unless you dine out! Pillows need replacing too. We did have excellent service from the restaurant staff who were very friendly and helpful, as were all the staff members we came into contact with. Would have been fine if not for the food.

"Nice hotel in great location"

4
User 10/07/2019

I stayed here with my boyfriend as it was our anniversary in June so we stayed for two nights. The hotel is in a great location alone the beachfront and you can park outside for £1 per day (but you have to keep renewing the ticket every morning). We didn't eat at the restaurant in the hotel, we decided to eat out instead as there's so much choice! It's a short walk to the pier too, where there is a small ice cream parlour that is really yummy! Lovely location for couples.

"All-round great place to stay"

5
OverTheRainbowLondon, London 08/07/2019

Excellent location, upgraded to a sea view room which was very spacious and had an excellent shower. Good hot and cold selection for breakfast. With a full hotel, as tennis week, breakfast was managed very well by polite staff in terms of service and table turnover so we did not experience any notable delays. All staff were very well organised, professional and friendly. Additional bonus of having a complimentary left luggage service so if arriving before check in or leaving late in the day after check out, staff will store your bags until you depart. After staying at several different places in Eastbourne which have all been good, this hotel will definitely be at the top of the list to book when come back to Eastbourne. If wanting to go a little further afield and don't have a car, the 99 bus leaves from outside the hotel towards Pevensey, Bexhill, Hastings etc and has a day rider ticket so can hop on and off as wish.

"Afternoon Tea"

5
angie975, Eastbourne, United Kingdom 02/07/2019

A friend and i came here today for an afternoon tea that had been given to me as a gift. It was absolutely lovely, thoroughly enjoyed every mouthful and staff were happy, friendly and extremely helpful. Would definitely recommend it here and would happily come back again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Angie975, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect hotel"

4
Tennisboy468, High Wycombe, United Kingdom 30/06/2019

Stayed here for the tennis . Room was a good size it even had a balcony .breakfast really good better than its 3star rating will certainly stay again perfect location for shops and tennis staff very helpful

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tennisboy468, Thank you for taking the time and revieiwing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you had and enjoyable stay with us during the Eastbourne Tennis International, found the room of a good size and to your liking. It's also great to read you enjoyed our breakfast offering with us, we do provide full English and continental breakfast on a buffet with the added choice of ordering from the a la carte breakfast for any other items not on display, this gives a good variety of choices for all palates. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Perfect location"

5
Valerie A, Yorkley, United Kingdom 29/06/2019

This is our second year at the BW York House Hotel for the tennis. It suits us perfectly and the ambience and facilities are great for us. Staff are extremely helpful and the manager is a real person not a title.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Valerie A, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbounrne. It was a pleasure to welcome you back here for your annual visit of the Eastbourne Internation Tennis Tournament, I'm glad that you had yet again another fantastic stay with us, this is what we aim for, happy returning customers. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice hotel. Will return"

5
593jaynem, Barcelona, Spain 28/06/2019

I would highly recommend this seafront hotel, just yards from the beach on what was a very sunny June day in Eastbourne. Our room was huge with a single and double bed, a very decent ensuite bathroom with a walk-in shower (and very passable selection of toiletries), nice fluffy white towels, flat screen TV and a gorgeous seaview. We ordered bed and breakfast and were very impressed with the quality and range of hot and cold food (including veggie and vegan options) available in the well-stocked breakfast buffet. Special mention here should go to chef Alex, who cooked us perfect poached eggs to order, and shared his secret technique for creating the very best poached eggs ever (no spoilers you'll have to go and ask him yourself!) Overall the hotel was really clean, the staff were plentiful, helpful and very pleasant and I would say delivered great service at extremely good value for money. I just hope the staff are paid appropriately given they are largely from overseas and young, surprisingly an easy target for eye watering low pay in our British hotel industry under the umbrella of apprentice schemes - worthy of noting in any hotel you stay in before you complain about staff. But hopefully the Best Western doesn't fall foul of that! We will definitely book again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 593Jaynem, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbounrne. It's great to read you enjoyed your break with us, finding one of our Superior Family rooms to your liking and good value for money, all our family room are quite spacious and all come with stunning seaview which is a great feature. I'm glad you had a good breakfast with us and found all the Team efficient and enthusiastic, especially Alec, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Short Break"

5
Quest39560483304, Cheam, United Kingdom 27/06/2019

Had a great time at an excellent hotel. Location was brilliant, especially when upgrading to a sea view room. The hotel was clean and comfortable and the staff very helpful and polite. I will definitely come back to this hotel

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Quest39560483304, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the Team which you found always helpful and polite. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best Western"

4
sgreenWestSussex, west sussex 25/06/2019

Overall, a nice hotel. Bonus was the indoor pool, a facility that I wanted. I think on the whole the pool was lovely, but feel that the walk in steps that lead you down into the pool, coukd have had a rail of some sort. People Who have a disability would feel safer..I know they have the ladder type, but not all people feel comfortable using ladders.

"Very good stay."

5
Climber61207856289, Eastbourne, United Kingdom 23/06/2019

The hotel was very clean and the amenities where good. The indoor pool was warm, and quiet at times, the food was very nice and room service was excellent. The bed was very comfortable with extra pillows in the wardrobe meaning we had a very good night sleep with black out curtains. The only dowside was, our room was very hot and it was a hot day aswell, the room had a electric fan which helped, but not alot.

"2 night break"

5
Tom S, Hungerford, United Kingdom 23/06/2019

Friendly,easy access to town, and good value. Overall the important things like cleanliness ,friendly staff and pleasant surroundings. The beach is just across the road. The 3 mile walk along the promenade to Beachy Head is a delight.

"Enjoyable stay"

4
X6401ISpeterp, Gillingham, United Kingdom 21/06/2019

We upgraded and the sea view room (524) was large with a gigantic bed and a small kitchen area with pans, fridge and microwave. Very well located near the pier and right on the sea front. Even with the coach parties the breakfast seating was fine. Breakfast itself was tasty and service was quick for the tea/coffee, the rest being self service. One disappointment was that although haddock was on the breakfast menu it was not available. The bar got quite busy and coffee was not available on 1 night some 20 minutes before the bar should have closed, when we returned from the excellent Wednesday Las Vegas show at the Royal Hippodrome Theatre which was just a 5 minute walk away. We would stay at the hotel again.

"Always recommended"

5
daveywhitstable, Whitstable 17/06/2019

We have just returned from yet another great stay at York House Eatbourne The excecutive studio suite was fantastic,.with small kitchen,6ft wide bed & a wonderful sea-view. All the staff were very helpful and approachable.The self service breakfast was enjoyable & plentiful & frequently replenished. Would always recommend this hotel

"Alec the Maitre D come breakfast chef come night porter"

5
User 16/06/2019

Just spent lovely weekend at this hotel with my best friend!!! All the staff are friendly and helpful and take such good care of the guests with all requests dealt with with a smile. Would thoroughly recommend this hotel to anyone. Can't wait for our trip back next year!!!!!

"Disappointing"

1
Seaford66, Seaford, United Kingdom 16/06/2019

Received a voucher for my birthday for afternoon tea & used it today, paying for an extra person to come along & all three of us were disappointed. The worst afternoon tea we've ever had. Despite having paid for the third person yesterday, they were obviously only expecting two as the table wasn't set for three and the food looked like an extra had hastily been added. Tables nearby had traditional tiered serving platters, but ours came out on rectangular plates. Three sets of sandwiches with two types of filling which weren't too bad, just a bit 'samey'. The scones had obviously been frozen & warmed through and were dry to eat & hard to cut through. Shop bought muffins with cream squirted on & halves of bakewell tart which added to the view that they'd only expected two people. All in all a thoroughly disappointing afternoon & I feel robbed having only even paid for one person! Needless to say we won't be going back or recommending.

"Shame to only stay for one night"

5
barrettb71595, Worthing, United Kingdom 15/06/2019

Me and my other half have just returned from a 1 night break in Eastbourne. This is is in fact our second visit to eastbourne and we had a real lovely time all thanks to the York House Hotel! We received a buy a gift voucher from a friend at christmas and we decided to choose this hotel in particular due to reading the good reviews and we are so very glad we did!! Unfortunately the weather wasn't so great which was a shame but that didn't stop the enjoyment. The hotel has a lovely heated indoor pool which is a huge bonus and where i spent a lot of my evening. I never really bother with all this reviewing but i always give credit where credit is due and this place definitely deserves it. You really can't fault the staff here, every single one of them always had a smile on their face and always went the extra mile to make sure me and my partner were happy. The restaurant staff were all fairly young but very attentive and helpful and the older restaurant manager (who's name i didn't get) was definitely a massive credit to the hotel.' I also want to say a huge thank you to the beautiful young lady Ellie on reception who was an absolute diamond and upgraded our room for us as she found a better room that they had available and did this for us at no extra cost. She was always up for a chat when we would walk through the lounge area and had us in stitches with laughter on multiple occasions! She made us feel very at home and welcome along with being very professional and helpful. The hotel also operates a great parking system aswell where you can park your car pretty much outside the hotel all day and over night for just a £1. This makes up for the fact that they do not have a car park. It was a real shame to leave so soon but we are hoping to return in the summer when the weather is better and this time we will go for a few days. We are very much looking forward to booking it and returning

"Very good value for money"

5
Jan B, Ware, United Kingdom 11/06/2019

We visited this hotel recently with our family. Parking is easy as you can park outside the hotel and pay £1 to the hotel for a permit all day. The location of the hotel is great and right on the sea front so easy to get to pier, shops and restaurants to the right and great seafood place, shops, parks and more to the left. We took a trip on the little train which was fun for the grandchildren and free for them too. The rooms we had were spacious and clean with free toiletries in the bathrooms and free tea and coffee making facilities. We had a lovely sea view too in each room. The only thing the rooms lacked was a safe, which I would have liked. The indoor pool was great for all as the weather wasn't great so we made good use of it during our stay. The bar area was comfy and the bar drink prices were very reasonable too. We didn't use the restaurant for evening meals but the breakfast was good with plenty of hot and cold food for all. One of the waiters Joe Da Silva went above and beyond to make our breakfast very pleasant and also was great with our two grandchildren. The staff on reception and in the bar were very pleasant too. I would definitely recommend this hotel for a very reasonable stay in Eastbourne.

"Best Western? Best in Eastbourne!"

5
portsidejane, London, United Kingdom 10/06/2019

We have just had a 3 night mid-week stay at the York House. It has long been a favourite hotel of ours on Eastbourne seafront and we have no hesitation in recommending it for its location, room comfort, welcoming staff and a general "can do" attitude. We had a studio room on the 3rd floor - complete with kitchenette comprising a microwave oven, fridge, 2-ring electric hob plus crockery, cutlery, pots and pans. The bedroom was very spacious with a restful colour scheme. The TV was a sensible size and the bedside reading lights were perfect. The bathroom was small (far too small for the vast size of the bathsheets) and shower only - no bath tub. A notice on the bathroom wall advised that some surfaces could be slippery when wet and that if a non-slip shower mat was required to contact reception - good safety advice but wouldn't it be better to place a shower mat in the bathroom as a standard feature? The breakfast menu hasn't changed much over the years - standard buffet fare with vegetarian/vegan options. All the restaurant staff were courteous, helpful and obliging. We enjoyed our stay very much - as always - and hope to return again before the end of the summer.

"Great family hotel"

4
User 10/06/2019

We have just returned from a weekend break at the York house hotel in Eastbourne . We were able to park outside the hotel. I have a disabled badge so it was free to park and my son only had to pay the hotel £1 a day to park outside. We had 3 rooms and all were clean (2 were very spacious and the other room adequate in size). The only thing I would have liked is a safe in the room. There is tea and coffee making facilities. The bathrooms have complimentary toiletries and lovely big fluffy towels. The pillows are very hard though and not very comfortable. The Indoor pool was great and our grandchildren loved it. The bar area was pleasant and the drinks very reasonably priced. The breakfast is good with lots of choice. We didn't eat in the restaurant. The hotel is very well situated with easy access to everything. We would definately recommend this hotel to families looking for a very reasonably priced break .

"Lovely little hotel "

5
nish1577, London, United Kingdom 06/06/2019

Had lovely time here staff were very helpful we enjoyed afternoon tea here too the lady serving us couldn't do enough for us & she seemed to be on her own too. Lovely clean hotel right opposite beach excellent location for everything.

"Great stay"

5
User 04/06/2019

We were on the third floor. Our room was right at the end of a corridor , and wasn't even a full size door!! We thought we had been out in a cupboard! But when we opened the door we were in for a lovely surprise. A spacious room with huge bed ( think it was two beds stuck together to be fair ) which was very comfy. Huge bathroom with bath and shower. Even a sea view if you looked sideways out the window lol. We really enjoyed our couple of days. Kind of put off from using the pool by the fact we would have had to walk through the dining room in wet towels lol. But the breakfast was fab, staff very friendly. We will def be back

"Eastbourne visit"

5
User 04/06/2019

We used a voucher for a 2 night stay with breakfast last week and booked a hotel in Eastbourne! The room was lovely and clean and the hotel staff were really welcoming and helpful! They helped us with restaurant choices and trips to go on and nothing was too much trouble! The breakfast was delicious and all the food was hot and the dinning room was very spacious, we didn't feel squashed where we were placed!

"Another great stay"

5
User 02/06/2019

Just back from yet another great stay at the York house. Been going here for many years now, its not just the fab location, great sea view rooms and good food that keeps my family and I going back, but, the people. The staff are great, so friendly, nothing is ever too much trouble and they are always on hand to offer any kind of assistance. Our latest stay was just a 2 night sleepover in celebration of a 90th Birthday and we celebrated with an afternoon Tea for 13 people which was lovely. My thanks as always go to Katalin, Reception Manager, who is always happy to change bookings for me at the last minute, and to Darren, Events Manager, who is great, and was very understanding this time round when I phoned him last minute to change numbers attending, not forgetting Teresa in the Bar, who is always smiling and happy to be family photographer for us what ever the occasion, from a snap shot in the Bar or across the road on the beach! I would very much recommend the York House to anyone. Thanks All, look forward to seeing you later in the year.

"Very positive first booking"

5
360suef, Deal, United Kingdom 24/05/2019

My husband and received a gift voucher from our son and his partner for Xmas and York House came up as an option. We are really pleased we chose this particular hotel for our one night stay in Eastbourne. We really like this seaside town and have made several visits here. Our experience from arrival was positive in every respect. Our room had a huge comfortable bed, plenty of storage space, tea and coffee facility, tv, en-suite bathroom with deep bath and powerful shower, and most importantly constant very hot water. The hotel has a very pleasant and reasonably priced bar. The buffet style breakfast had a huge selection of tasty hot and cold foods and hot and cold drinks. All the staff at the hotel were very professional and helpful. We had a most enjoyable time in Eastbourne with the bonus of warm weather. We will certainly return to York House in the future and would recommend to anyone visiting Eastbourne.

"Nothing too much trouble"

4
User 14/05/2019

I had arranged for my Mums's 90th birthday celebration to be held here, 54 of us and I can honestly say from the moment I booked the venue I felt supported by all staff to get all arrangements in place. We had a fantastic time. The room downstairs transformed itself into an afternoon tea venue where we were served tea and helped ourselves to lovely scones and cream. Whilst we chilled out in the bar or the lounge areas or on the beach the room was transformed for our evening meal . The staff were all brilliant and one staff member in particular just great fun! The evening food disappointing - we had some very expert cooks in our party which was a shame. Those who stayed said rooms were clean and comfortable. Some enjoyed the small pool. The breakfast was delicious. Fabulous location.

"Middle of the road hotel"

3
Marc W, Ashford, United Kingdom 14/05/2019

Rather bland in decor and food. Safe if you like all white and grey decor. Lack of carpets in some public areas and a bar more like a waiting room. Our room was large but only part of the Windows would open, rest painted shut. Plastic covered sofa! This was an upgrade room. No mineral water or snacks. Evening service in the dinning room was very slow, 45 minutes to be served our first course. Breakfast was good with a very good choice and fast service for tea and coffee. Staff helpful.

"Weekend trip"

4
User 14/05/2019

Nice clean comfortable room with good shower and furnishings.Staff very polite and friendly both in restuarant,bar,front desk and cleaners.Pool had nice changing area with big bath towels provided. .The pool was small but the water warm. The breakfast was very good.The only bad experience we has was supper on our first night.We had the terrine of duck as a starter which was not very nice and was presented badly.Then I had fish and chips (which was mostly batter)and chips that were burnt on the outside and cold in the middle.I also heard the lady complain on the next table that her lamb was very fatty and she could not eat it..It was not a cheap meal either,we ate out after that.It was a shame as everything else was good

"Nice seaside hotel"

4
18golfer, Billericay, United Kingdom 12/05/2019

Stayed there in a four-poster suite, and ate in the restaurant on Saturday evening. The room was well worth the additional money to upgrade - lovely rain shower in bathroom and ample space in the room itself. The evening meal was fine with plenty of choice. Breakfast was delicious. All in all, a good place to stay. Parking outside was a problem but we found a side-street space about 100 yards away which served its purpose.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
DEar 18golfer, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable one night stay with us, found the room to your liking and well worth the little upgrade charge. The room you stayed in is a Deluxe four poster bedroom, we only have a couple of rooms with this specification but they are definitely the best rooms in the Hotel, all with stunning seaviews, four poster bedroom, Jacuzzi bath and small little touches like your own little espresso machine in the room. I'm also glad you found our food offering both at Dinner and Breakfast to your liking, we do try to source as many items as locally as possible and it's great to have this kind of feedback. The Team and I look forward on welcoming you again in the near future. Kind regards, William

"Shoal of grey fish"

3
megan b, Cambridge, United Kingdom 09/05/2019

Good position on seafront, but many rooms at rear, and no double glazing to cut out very early morning deliveries. Staff very good, and mostly young. The dining room manager could learn to smile! Rooms small, but very clean, and after 2 days we got water in our shower. Food was poor, one night we were served a shoal of grey skinned fish, with lumpy vegetables lurking underneath, the following night was grey rissotto, and being served tepid coffee as we were still eating our desserts was annoying. Our biggest shock came when we were resting in our room 302 after a day trip, and 2 guests entered our secured room using their room key 303!! Fortunately we were awake, but it was still a nasty experience. The staff said 'it should not have happened'...but it did! Be warned. Get a secure front room...and don't eat there!

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Megan, Thank you for taking the time to review us. Apologies that we didn't impress this time around. Pleased that you found the staff to be very good - surprising to hear the comments about our Restaurant manager as usually they are much more positive and he generally receives a lot of praise. Just to clarify, the majority of rear facing rooms are indeed double glazed. Due to local council laws we are still restricted from being able to install on the front / side facing windows. I'd like to take the opportunity to apologise for the isolated incident and disturbance. I can assure you that all locks and doors are to the same standard are very secure. The issue was due to a reception admin error which has been discussed with the Reception Manager and extra training / guidance provided to ensure it remains an isolated incident as we understand security & privacy is absolute paramount. I have also discussed your comments relating to the food served with the Head Chef. Usually guests enjoy their Dinner experience with us and when the Duty Manager did the quality checks on your tables all was well. We encourage all guests to provide us with feedback at the time as the team are very responsive and love the opportunity to put things right. Thanks again for your feedback, If you are thinking of staying in Eastbourne again please do get in touch with me directly: manager@yorkhousehotel.co.uk as i'd be more than happy to arrange your next reservation.with us. The team and I hope to have another opportunity to welcome you back in the future. Kind regards, Stuart Anderson

"Excellent value for money"

5
terry_njones, Southampton, United Kingdom 08/05/2019

Having enjoyed previous stays at the York House Hotel, we booked a two night stay through Groupon at a very reasonable price. We were allocated a large, newly decorated room on the seafront which was very clean and comfortable. We had a few minor issues with the room, but these were resolved extremely quickly by the efficient maintenance team. We appreciated the tea/coffee making facilities which included some tasty biscuits. The shower had good pressure with a 'rain' shower head and the toiletries were of a very high standard. The hotel has no parking facilities, but a parking permit is available from reception for a very reasonable £1 for 24 hours to park on the seafront outside the hotel. The included breakfast had a large selection of delicious items and we particularly liked the quality fruit juices. All of the staff were very friendly and helpful and made us feel most welcome. The location of the hotel is ideal being only a short walk from both the pier and the town centre. We will certainly return again.

"Nice hotel"

3
User 06/05/2019

Nice hotel in a beautiful location right on the seafront. If you're lucky to find a parking space outside (which we found one right outside the front door so it's possible), the reception will give you a parking permit for £1, ours lasted for 24 hours which gave us a bit of extra time with parking after checking out to do some exploring. The rooms were quite basic but comfortable beds and functional room with everything you need. It was a tad stuffy in the room, but we found a fan in the wardrobe. The only issue with the rooms is if you can hear every single creak and noise from the rooms around you. If your upstairs neighbours are particularly heavy footed if can be quite loud. Staff were friendly and the night staff went the extra mile to look after us and be friendly. The hotel building had character and was a nice place to stay

"Good location, friendly staff"

4
Kirsty_DT, Bournemouth, United Kingdom 02/05/2019

The hotel has an excellent location right on the seafront and it was easy to get parking nearby and for free, which is always a bonus. On arrival I was greeted by what I think was a new Receptionist (I didn't get her name) as she appeared to be being trained by one of the other staff members. She was friendly, helpful and efficient, and called to check everything was ok once I was in the room. Although the room was at the side, so didn't have much of a view, it was clean and functional. I didn't eat dinner there, but breakfast the next day had an adequate selection of foods, although it would be nice to see some more fresh fruit. The staff on breakfast was also nice, and Italo was very efficient, smiley and friendly - in fact he was so efficient that he had already noticed I didn't have a knife for my toast before I did and immediately brought one over!

"Long weekend away"

5
User 30/04/2019

The hotel felt like being at home. All staff were friendly and very attentive and made us feel very welcome. Special mention for Darren, Alec and Joe. Room was a disabled room which was spacious and clean with handrails in the bathroom.Food was fantastic and plenty of it. A sea view to cap it off.

"Always a great stay"

5
scottie1965, Cambridge, United Kingdom 29/04/2019

The hotel is located opposite the beach and just a 5 minute stroll to the pier and 10 minutes from the town centre. The reception team are very helpful and friendly. The room was spacious, very clean, modern and had a great view of the sea. We stayed for 3 nights and dined on 2 of the evenings, the food, service and choice were good and i would recommend using the hotel dining facilities. Breakfast was buffet style and the choice and quality on offer are excellent and not to be missed. I cannot praise the staff highly enough, every member of the team are so very helpful, thoughtful, attentive and friendly. Parking can be a problem at busy times but when you do find a space the hotel provides a ticket for just 1 pound until the next day. We are already planning another visit and i would advise anyone to visit this hotel. To darren and all the staff a big thank you.

"Overnight stay"

5
darrenp913, Hassocks, United Kingdom 28/04/2019

I stayed 1 night with my 13 year old son. My older son was having a party at home so we escaped for a night away! Good location and although an old building the room was very clean and well equipped. We used the pool in the evening and had it to ourselves which was great. Our twin room faced the rear of the building so no nice views but not a problem. A good stay and clean modern rooms as would be expected from a best western.

"Great views and locations but in need of TLC"

4
LBZHatter, Leighton Buzzard, United Kingdom 27/04/2019

We stayed at the hotel from 22nd April until the 24th after purchasing through Groupon, and we were satisfied with the hotel considering what we paid and it did what we needed it for and more. We were out both days so only used the bedroom and breakfast; we didn't use the pool. We arrived and were greeted by helpful and friendly staff and were given the key and parking permit which is £1 per day (amazing deal!). We were allocated a room with a sea view which was beyond expectation so very happy with this.We sat next to the window both evenings with a nice cuppa, watching the tide. The room is spacious and clean but can do with a bit of TLC. The decor is dated with paint peeling off the windows. The bathroom is adequate, but not outstanding. The toilet is cramped into a small corner so this was awkward, and the shower taps were also very stiff. The bed is huge and comfortable so we were pleased with this. Classic buffet style breakfast with an added option for ordering and having it cooked there and then, but the majority of people like ourselves picked the buffet option. The breakfast is good with lots of choice so can decide between a hot and continental breakfast. The hot food are kept in hot plates so kept fresh. The dining room is ok and clean, but could do with some modernising. In our opinion the hotel is a far better option than the market leaders, Travelodge and Premier Inn where their views consist of a car park and not situated on the coast.

"1st time at BWH"

5
Keith B, Eastleigh, United Kingdom 26/04/2019

We were very pleased with our first experience with Best Western. The reception and restaurant staff were very friendly and helpful. Buses stop right outside and the £1 parking permit is very useful. The only drawback was poor quality orange juice at breakfast. I had the best 1st nights sleep ever.

"Great stay"

5
lilybits, London, United Kingdom 23/04/2019

Great Easter weekend break here, been coming here now many years, always go to York house, been to others in eastbourne but not of same standard, staff across the board excellent, great customer service, clean rooms, great breakfast huge selection, will be returning very soon.

"Glorious easter!!"

5
Littleannie3, London, United Kingdom 22/04/2019

Yet again great stay at the york! Just had a great easter break here, we come here quite a few times a year and once again excellent service, we always request tge same room if possible and 9 times out of 10 we always get it, so thank you very much for accommodating us on this request, customer service is excellent here nothing ever seems a problem for any of the staff, we had a wonderful cream tea which was great, yet again breakfast in abundance si much choice, and a big thanks as we were left a easter card and two eggs on Easter Sunday,these are the little things that go a long way, we are back in two weeks time, cant wait, only one small negative, in such hot weather we could do with a much lighter duvet as the ones in the rooms are so heavy, but thankfully there is a fan in the room, so no problem,so thanks to all the staff for another great weekend!

"Superb"

5
User 22/04/2019

A gift from my boss. The hotel is lovely, our room was amazing with a beautiful view of the seafront. The breakfast was amazing. We enjoyed a lot the swimming pool (it's a little one, but the water was very warm and nice) The staff is very friendly and helpful.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Vanessa R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'ts great to read you had a pleasant stay with us and found the room to your liking, all our seaview rooms are bigger than standard ones and in my opinion well worth the little supplement we charge for. I'm glad you had time to visit our heated swimming pool, we do keep it always at around 30 degrees and in my opinion is the right size for a nice relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Happy!"

5
Jeanette Angela G, Bognor Regis, United Kingdom 22/04/2019

Stayed for 4 nights with my partner, nephew and friends, and asked the hotel to organise a birthday tea for 50 guests on Saturday 13th. All went very well, and I would like to compliment the excellent staff, for whom nothing was too much trouble! Thank you.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jeanette Angela G, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read review such as this, thank you for choosing us to host your family gathering and the birthday afternoon tea on the Saturday, I'm glad you and your party all enjoyed the stay and that the party went very well. Thank you also for the kind comments to the Team, I will pass these over which i'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Sea View"

3
Barcoli, Bridport, United Kingdom 19/04/2019

A gift from our sons for a two-night stay. We had an upgraded room which was spacious and at the front of the hotel, on the second floor, overlooking the sea. It had all that was necessary but a rather dull brown room which looked rather tired and could have done with a makeover. Unfortunately the bed was one of the worst I have slept in - or rather not slept in - in any hotel I have stayed at. It was lumpy with even worse flat pillows. A good en suite, but the loo was directly in front of the window which overlooked the prom with only a net curtain to hide one's blushes! A blind would have been more appropriate. With the windows open and facing a road which is always very busy there was little noise which was quite surprising. The public rooms were very comfortable and nicely furnished. Breakfast was excellent, but the evening meal we had was mediocre for the price. What made our stay though were the staff, many of whom did not have English as their first language but were courteous, friendly and did everything they could to help. We would certainly use this hotel again.

"Very happy"

5
Anne D, Aylesbury, United Kingdom 18/04/2019

Given gift voucher by our son and daughter in law. Never stayed here before..but very impressed. Room very nice with lovely sea view. Staff very friendly. Breakfast good, not very warm. Would come again.

"Great Hotel , lovely room 'BUT'"

5
User 17/04/2019

Lovely hotel , nice seafront spot, great staff 'BUT' I had one of my two night sty booked through a Red Letter Day voucher that was to include a 2 course meal for two , and despite this being confirmed by email prior to my visit I was told when checking in that it in fact only allowed a £20 limit & not per person either and although I did expect to have to pay for wine etc there was nothing on the menu that fitted within that VERY limited budget so we ended up eating out adding extra cost to the weekend. So I'm not sure if its the Hotel or Red Letter Day but its a bit of a swizzz to be honest. The breakfast could be hotter , the fire alarm going off briefly at 4 am and a letter being poked under our room door in relation to smoking in the room ( and although my partners smokes there is NO way I would let her do this in a room I was sharing) but apart from that a lovely hotel all in all. You may well see us again , just not on a red letter day.

"Cream Tea"

5
Diane S, Seaford, United Kingdom 13/04/2019

was given voucher for cream tea by my grandson and family went for it on thursday bit worried as never been to this place before.we parked easy friendly greeting and really lovely cream tea, sandwiches scones and cakes and pot of tea. We really enjoyed this and could not fault it , will go again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Diane S, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A very good hotel, but marked down"

3
Cliff36, Shirley, Surrey, UK 07/04/2019

We thought that this hotel was "very good". The staff were welcoming and helpful and its position on the promenade is perfect. Unfortunately I have rated it as "average" because of restaurant issues and, as we were only there for one night, they didn't get a chance to redeem themselves. My lamb main meal was a failure. Had it been chewy I would have soldiered on, but 50% was gristle that I couldn't even get my knife through. The head waiter handled the situation well, was most apologetic and removed it from the bill. However, the moment had passed and I didn't want a replacement so a meal for 2 became for 1. Whilst I thought the breakfast could have been good it was cold and we were the first ones down! Another day I could give a 5* review, but not this time. The hotel is vfm, but the restaurant failed us. Strangely it hasn't put us off and we may return and get better luck next time. Shout out to reception, you were the best receivers I've had in a hotel for a long time. Kind regards,

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Cliff36, Thanks for taking the time to share your feedback on your recent stay with us here at the Best Western York House Hotel. Thank you for the positives comments relating to the team and also stating we offered value for money. I apologise that the dining experience did not impress on this occasion and had issues with the Lamb. Since receiving your comments i've discussed with the Head Chef and also our local supplier. Measures have been put in place to prevent future occurrences. Thanks again for the review and valued feedback. The team do hope we get another opportunity to serve you in the near future. Kind regards, Stuart Anderson General Manager

"Lovely experience"

5
User 30/03/2019

my got upgraded to a very lovely room. I so loved my new room and can't wait to take it up again. Staff were kind and welcoming. After a few months of hard work, the 3 days i had with you was godsent.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Happiness24986280489, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your well deserved break here at our hotel, found the room comfortable and to your liking. Thank you also for the kind words to the Team, which you found always polite, friendly and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Noise"

3
sandy8989, Gillingham, United Kingdom 28/03/2019

Only stayed one night as travelling around. Warmly welcomed by reception staff and given helpful information about hotel, parking and local area. Room 151 was good size, clean and with tea/coffee making facilities but a little could do with updating. Unfortunately it seems the room was above the kitchen as well a being at top of stairs. Had disturbed night sleep as could hear the hum of a fan or a/c unit all night, woken by noises and people talking from below and the constant creaking of stairs and crash of door at top of stairwell late at night and from early in the morning as others went up and down. Breakfast was good and staff were helpful and polite and hotel indeally situated to get to all that Eastbourne offers. We are Best Western members and have stayed in a number of their hotels unfortunately proably wouldn't go back due to lack of sleep. Shame as spolit the stay.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Sandy8989, Thank you for sharing feedback on your recent experiences here at the Best Western York House Hotel Eastbourne. We understand guest comfort is an absolute priority and can only apologise that this time around you experienced noise in the room. We do ensure there are no kitchen staff at work after 10pm latest and the Extractor fan is turned off over night. This means noise from below is kept to a minimum during the night. Thank you for your positive feedback relating to the team, Breakfast and the room itself. When you are thinking of visiting Eastbourne again please feel free to contact me directly at: manager@yorkhousehotel.co.uk so that I can personally arrange your next stay. We have 78 rooms and i'm sure we can meet your expectations should the team and I be given another opportunity to impress. Kind regards, Stuart Anderson General Manager

"A much needed rest"

5
tracy W, London, England, United Kingdom 26/03/2019

This lovely hotel is best placed for a promenade stroll within easy reach of the places we wanted to experience: pier, bandstand and others. We had a room with seaview and worth paying the extra, we loved it to just look out at the sea simply gorgeous. Staff were spot on with both friendliness and help. Loved our stay.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tracy W, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. Thank you also for the kind words to the Team, which you found always polite, friendly and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Great location. Friendly and helpful staff. Excellent for short or long breaks"

5
User 25/03/2019

Hotel is very clean and well kept. Rooms have been recently refurbished. Great location on sea front. Swimming pool clean and water very warm. Food in restaurant good quality and nicely cooked / served.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Malcolm S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room to your liking, clean and good value for money. It's also great to read you enjoyed our food offering in our Verandah restaurant, we do try to source as many products as locally as possible and it's nice to receive such feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Good accessible room"

5
jandrgould, Kenley 23/03/2019

We stayed for two nights with friends and as I am disabled I have stayed in many accessible rooms. This was one of the better ones-it was spacious with a good sized bathroom with a walk in shower and all on the ground floor. We managed to get a parking spot outside the hotel which is free with a blue badge. The staff were all friendly and helpful and the food was good too. Thank you

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Janfrgould, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had a pleasant stay with us during your two nights break. The room you have stayed in is a graded M2 room, it is located on the ground floor for easy access and has indeed a walk in shower with rails and handles, we only have two graded M2 rooms in the hotel so always call us in advance to check availability as they are always in high demand. Thank you also for the kind words to the Team which you found always friendly and helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"An excellent short break"

5
MarkBo53, London, United Kingdom 20/03/2019

Great breakfast plenty of choice, very clean comfortable room,well looked after by staff, they go the extra bit to make your stay better. Especially William the manager . D not forget your swimming gear as we did so you can enjoy the indoor pool.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MarkBo53, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your stay with us, found the room to your liking and had a great breakfast, we do try to source as many products as possible locally and offering continental and full English on a buffet and an A la Carte menu for any items not on display there is plenty of choice for all palates. The Team and I all look forward on welcoming you again in the near future and maybe next time don't forget to pack your swimming gear so that you can try our indoor heated swimming pool. Kind regards, William

"Brilliant short break"

5
jaxl0ve, Canterbury, United Kingdom 19/03/2019

We had a buyagift voucher for Xmas and used it to book this hotel, the booking process with the voucher was quick and easy with the friendly lady on reception who I spoke to on the phone. Upon reaching the hotel the check in process was simple and reception gave us all the imformation needed on parking, breakfast, info on the restaurant and the location of the swimming pool. The room was wonderful, very clean and spacious we had opted to pay an extra £15 for a sea view and it was really worth it. The staff at this hotel from reception, bar, and breakfast waiters were very friendly approachable and nothing was too much trouble. I would highly recommend York House.

"Amazing sea view"

4
Angieb1974, London, United Kingdom 15/03/2019

York house seem the best seafront hotel in Eastbourne for my price range which is around £100 a night. Having stayed in best westerns before I knew not to expect ultra modern. Staff very helpful and friendly. We arrived early, before check in so left our bags with receptionist. When returning later they have put our luggage in room, very handy. Room lovely and spacious, all amenities you would need. All I can say about the view is wow, large sash windows give you a beautiful picture of the sea just over the road. It certainly put a massive smile on my face waking up to that view in the morning. Popped along to have a look at pool, perfect for a family with small children but not big enough for a decent swim (lengths) so didn't bother to get costume on. Only down side, I did find some hairs in the shower on arrival

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Angieb1974, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyable stay with us, found one of our seaview room spacious, well decorated and to your liking, Seaview rooms are bigger than standard rooms and in my opinion well worth the little supplement we charge for. Thank you also for the kind words to the team which you have found helpful and friendly at all times, I always pass comments to them and It's great when it is good feedback. Apologies about the issue in the bathroom, I have passed these comments over to our Housekeeper Manager and she apologises too, this is not our usual high standard and we apologise for the issue. The Team an I all look forward on welcoming you again in the near future. Kind regards, William

"Good position, excellent staff"

4
Richard W, Suffolk 12/03/2019

We booked 2 nights for a mini chill out break. Parking is outside on the street, you pay £1 for a voucher in the hotel. Note that finding a parking slot on a sunny Sunday afternoon is not easy! Otherwise, fine. Our room was a decent size, had sea views, and was a comfortable and pleasant environment. Wi-fi was very good. Breakfasts were good, and the staff were really good, efficient and enthusiastic throughout - a credit to the hotel. The receptionist rang through just after we arrived to check that all was ok, and a manager approached our table at breakfast and introduced himself and asked if any issues. We did actually have a problem with our shower - straight away he went up to our room and sorted it out. Excellent. We left our car during the day, and explored along the coast using the frequent bus service. We can't comment on their dinners as the dining room had to be unexpectedly closed on our 2nd night, so we went to a nearby Japanese restaurant, You Sushi, which was good. If visiting Eastbourne again, would very happily stay here. The price we paid represented excellent value.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Richard W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbounrne. It's great to read you enjoyed your 2 nights mini break with us, finding one of our seaview rooms to your liking and good value for money. I'm glad you had a good breakfast with us and found all the Team efficient and enthusiastic, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Our Eastbourne trip"

5
Rebecca p, Surrey, United Kingdom 08/03/2019

We had a lovely room with the most amazing view of the sea, We paid a little extra to upgrade to a sea view and it was worth every penny. It was a real treat to be so close to the sea. The staff at the hotel were very friendly and helpful and nothing was too much trouble, Any extra requests were met with no problem at all. We Wouldn't hesitate to stay again and will definitely be going back. Thank you for a lovely stay and well done to all the staff at the Best western York House Hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Rebecca p, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. Thank you also for the kind words to the Team, which you found always friendly and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Very pleasant stay"

4
Chris J, Poole, United Kingdom 06/03/2019

First impressions were, spotlessly clean, welcoming staff, easy oarking and gorgeous, comfortable room. Had dinner in the restaurant which was delightful. Great, quiet night's sleep and cooked to order breakfast. Really pleasantly surprised and somewhere we would like to come back to.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Chris J, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us and had a great time in our Verandah Restaurant for both Breakfast and Dinner. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"THE Perfect afternoon tea."

5
Tony36, Crowborough, United Kingdom 05/03/2019

Very friendly staff. A pleasure to chat with. Checked to see if any food allergies or special requirements. Exactly as what a cream tea should be. i. e. Tasty fresh sandwiches, currant scone with the usuals, delicious cakes and as a bonus several half cut strawberries. As much tea or coffee as you want. Lovely view of seafront and pier from table by bay window. What more? Suited us down to the ground. Hope it does you too.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tony36, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Warmest of welcomes "

5
User 02/03/2019

I've had the pleasure of visiting this lovely hotel many times and every visit I have been made to feel very welcome by the whole team. The breakfast is terrific and i think it's fair to say I've probably sampled majority of the main courses on offer in the restaurant over the last few weeks/ months and everyone of the courses was delicious. I think I've stayed in at least half a dozen different rooms and everyone of those rooms has been clean, comfortable and well presented. Alec and his colleagues attentiveness and assistance in catering for our requirements has been very much appreciated and I can't thank them enough. I will leave Eastbourne and especially this great hotel and its staff with only the fondest of memories and sincerely hope to return in the future.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Trail227700, Thank you for taking the time and reviewing your recent experiences here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great that during your visits here in Eastbourne you choose us as your regular Hotel and always found the rooms to your liking, well cleaned and the food offering at Breakfast and Dinner delicious. Thank you also for the kind words to all the Team which always made you feel welcomed especially Alec, I will pass over these comments and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Relaxing short break"

5
familywashington, Lewes, United Kingdom 01/03/2019

Just had an excellent two night stay at the York House Hotel. We received a warm welcome and found all the staff to be friendly, helpful and courteous. We stayed in a lovely, large room with a kitchenette on the top floor. Everything was spotlessly clean. Current Winter rates make for superb value. We loved the swimming pool - it was very warm and perfect for a relaxing swim. Breakfast was plentiful and the restaurant staff helpful and attentive. Our room had sea views which added to the enjoyment. Happy to give the Hotel and staff a 5 star review.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Familywashigton, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable two night stay with us in one Superior Studio Rooms, these all come with their own little fully functioning kitchenette and of course stunning seaviews, I'm glad you felt the room was good value for money. It's great to read that you also enjoyed our heated swimming pool and the service from our front our house team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Family visit"

5
User 01/03/2019

Once again the staff made us feel more than welcome. The reception is very welcoming and Theresa who assists 8n the bar area is always bright and efficient. The food was of a good standard as always. The rooms are adequate for our needs

"still has its mojo..."

5
awb_11, Billericay, United Kingdom 24/02/2019

We've been coming here for short breaks for the better part of 20 years, though this weekend was our first for a couple of years. Pleased to say York House is still an appealing place; we had a room on 2nd floor (which we've had a few times before - so nice to be back!) with immaculate seaview (once Friday's fog dissappeared). Brought our dog who was made welcome. Had one evening meal in restaurant (nice though I would not have served the same salad with mains as with starter), and breakfast both days. This is really excellent, with buffet approach and wide choice, including some particularly tasty bacon. Alex in the dining room is gregarious. Pity we didn't have time for swimming pool but the summer-esque February weather meant we were outside for walks all weekend. Thanks and will be back.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Awb_11, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It was great welcoming you back again after a few years and I'm glad that you had another great stay with us in one of our seaview rooms, these are definitely well worth the little supplement we charge for it. I'm also pleased to read that you enjoyed your dining experience with us both at breakfast and dinner and was well looked after by Alec, thank you also for your comments, I will pass them to our Chef. The Team and I all look forward on welcoming you again in the near future and hopefully next time you will be able to find a bit of time to try our heated swimming pool. Kind regards, William

"Fantastic sea views"

5
Kim E, Sheerness, United Kingdom 21/02/2019

Our third visit as we cannot fault this hotel and it's location and staff. Love our sea view room. Large and comfortable bed. Excellent buffet breakfast. So much choice and top quality food. We have also had evening meals here which are also excellent quality. The staff here are very welcoming, friendly and hospitable. At breakfast Alec was exceptionally helpful and accommodating. Nothing is too much trouble for him. Hotel is close to local shops and takeaways as well as a short walk from the pier and main town.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Kim E, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great to read that you had yet again a fantastic stay with us in one of our seaview rooms, this is what what we aim for happy returning customers. I'm glad you found our food offering at breakfast and dinner to your liking, we do try to source as many products as possible locally and I'm glad the quality was to your liking. Thank you also for the kind words to all the Team, especially Alex, I will pass over the feedback which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely stay"

5
User 21/02/2019

Me and my partner arrived on Tuesday and got to reception and was greeted by a very warm welcome from young girl on reception and stuart duty manager. I had pre ordered a bunch of flowers and bubbly for my room which my partner loved. We stayed for 2 days in room 204 beautiful room fantastic helpful staff. Stuart is a credit to ur hotel. Will definitely visit again.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Pioneer761869, Thank you for sharing your experiences of your recent stay with us here at the Best Western York House Hotel. I'm delighted you enjoyed your stay and it was a pleasure to meet you. Thank you also for the great feedback which will be passed onto the team and serves as a wonderful motivator for a job well done. The team and I hope to have the opportunity to welcome you back in the near future. Kind regards, Stuart Anderson

"Noise"

3
User 18/02/2019

The roon was not the same as the pictures , don't be fooled and if you get room above kitchen you won't get much sleep The bath /shower I'd high to climb in to especially if you are a bit older. Parking is difficult

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback. Apologies for the disturbances during your stay; I have discussed with the management team and taken steps to rectify for future guests to ensure this remains an isolated incident. In terms of our rooms, they are all decorated to a high standard, clean and very functional. All photos advertised on our website are an accurate representation. Please note we do have a variety of rooms from Standard Double / Twin rooms all the way to four poster deluxe rooms. The team and I hope we have another opportunity to impress in the near future. Kind regards, Stuart Anderson

"Nice hotel"

3
NickAdua, Croydon, United Kingdom 18/02/2019

Our experience didn't start great...but eventually got better. When we went inside going through the check the reception was pretty empty but got busier in few minutes. I went outside to put the parking ticket in the car. I asked if I could leave the luggage there and I step outside for less than 5 minutes. When I came back my hand luggage wasn't there anymore. I reported it to the receptionist but they weren't very helpful. I started to get a bit nervous and worried at the same times and I had to push a lot before they start to call some of the guests that signed in the last 5 minutes. After few minutes a lady, that was there for the check few minutes earlier, came downstairs to talk with the reception about the dinner and I asked her if she saw my luggage and then luckily it was with a friend of hers and I went to pick it up myself from the 3rd floor. A part this experience the hotel was ok for the priced we paid, even if was a bit old. The room was nice and they prepared a complementary small chocolate box to wish Happy Birthday to my wife. The pool downstairs was very nice a part that was full of mosquito.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear NickAdua, Thanks for taking the time to feedback your experiences of your recent stay with us here at the Best Western York House Hotel. The team and I are pleased that overall you enjoyed the visit. Please accept my sincere apologies for any miss-communication on check in, please be assured it has been discussed with the reception manager so that any further training required can be completed promptly. Happy that you liked the box of chocolates and the team and I do hope your wife enjoyed her Birthday. Thanks again for your review, we hope to have another opportunity to impress in the near future. Kind regards, Stuart Anderson

"Very Good But?"

4
User 15/02/2019

the hotel is dated in decor and caters mainly for older guest,But having said that the hotel is very clean and rooms are pleasant and well prised. the hotel also welcomes dog to stay at the hotel which is a plus these days. the resterant offers good food which was tasty and simple all in all the hotel is old world charm in a good seafront location.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear David C, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us and found the room to your liking, clean and good value for money. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but we do provide little things like pet beds, water bowls and some treats for them. It's also great to read you enjoyed our food offering in our Verandah restaurant, we do try to source as many products as locally as possible and it's nice to receive such feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"1 night stay "

5
DianeG176, Morden, United Kingdom 13/02/2019

We had an amazing stay here . Friendly helpful staff great location found a free parking space 1 road away . There was a banging noise next to our room upon check in this was fixed as soon as we called reception . She did say the manager would come and see us , managed never materialised but noise stopped . Super pool we had it to ourselves for two hours . Bed was two twins pushed together but comfortable so no complaints . We did not have dinner or breakfast . There was entertainment downstairs in the evening but we didn't go . Will be returning for sure .

"Gret Hotel even better Staff"

5
User 11/02/2019

Very Late on arrival but staff sorted everything for me. Hotel is in a gret spot and the Breakfast was freshly cooked. Parking was not a problem and the hotel even provided a parking extention for £1 This is how all staff in Hotels should be Thanks

"Friendly clean"

5
2001suec, Folkestone, England, United Kingdom 09/02/2019

Spent 3 nights at this hotel staff very friendly and helpful. Dog friendly supplied dog bed and water bowl and some treats for my dog. It was clean comfortable and we had lovely sea view as right on sea front. Only negative was the pillows were very hard.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear 2001suec, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you and your four legged friend enjoyed your stay with us here in Estbourne in one of our seaview rooms, these are most spacious than standard rooms.. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but as you mention we do provide little things like dog beds, water bowls and some treats for them. Thank you also for the feedback about the pillows, things like these are subject to personal taste but I'm sure if you would have mentioned something to reception we could have sorted some softer ones for you. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Wonderful stay"

5
Fearless658963, Muri bei Bern, Switzerland 08/02/2019

Just returned home after a 5 stay with family in this hotel. We had a wonderful stay. Large and clean familyroom, seafront views and the most important issue: very very friendly staff! Breakfast: everything you want. You won't leave hungry. What we liked most: the hotel is a little bit "dated" but has it's own "charme" and relaxing atmosphere. We will be back!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Fearless658963, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you and your family had a pleasant stay with us. All our family rooms are quite spacious and all are seaview rooms which is a great feature. I'm also glad you found breakfast to you liking, we do try to source most of our products locally so it's great to have such feedback and offering and A La Carte and buffet breakfast there is plenty of choices for all palates. Thank you also for the kind words to the team, I will pass them over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"A great hotel for the money with great staff."

4
User 06/02/2019

Stayed here with my little boy on a daddy son getaway. Was blown away with the value for money. We were upgraded to a family room for nothing and enjoyed every moment of our stay. Quiet and brilliant staff. Will be staying again.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Companion01052064740, Thank you for sharing your experiences of your stay with us here at the Best Western York House Hotel Eastbourne. Delighted you enjoyed your stay and found the team to be "Brilliant". The team and I hope to welcome you back in the near future. Kind regards, Stuart Anderson

"Another great stay here"

5
wombleflier, London, United Kingdom 06/02/2019

This is my second stay here the first being last August. This time I stayed on my own and was allocated a very comfortable room on the top floor with a sea view (shame about the rain!!) I was bright and cheerful. Very quiet and I had an excellent night's sleep in an enormous comfortable bed. I had a very friendly and efficient welcome when I arrived and was called a few minutes later to ask if everything was ok with my room and if I needed anything else. A very nice touch. I've just had my breakfast before leaving. Again very warm and friendly staff. I wish I could stay another night but I have to get home. I'll definitely stay here next time I come to Eastbourne. Very highly recommended

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Wombleflier, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read such a nice review, it's great that you had another great stay with us in one of our seaview room, this is what what we aim for happy returning customers. Thank you also for the kind words to all the Team which I will pass over and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future and hopefully next time the weather will be a bit better. Kind regards, William

"Pleasant atmosphere and rooms"

5
User 04/02/2019

Stayed there for 6 nights. Loved the rooms. Lovely sea view. Very nice friendly, helpful staff. The rooms are very tidy and clean. I was only going to stay 3 nights but extended to 6. I don't think the place needs updating as some reviews might say. it's got a lot of modern creature comforts.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Enyozia O, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read your stay was such a good one in one of our seaview rooms that have all been refurbished with all the modern comforts that you extended it for another three days. Thank you also for the kind words to the Team which you found always friendly and helpful, I will pass these comments over which i'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very good and comfortable"

4
annageezer, High Wycombe, United Kingdom 03/02/2019

Other reviews have said the hotel needs up dating, I agree but it did not spoil our stay. We had a sea view room on the third floor. A very spacious room and very comfortable bed. We were a family using three rooms and all agreed a good stay. Breakfast was good. The reception staff were helpful. The lovely lady in the bar was very friendly and good service. My grandson of 8 years really liked her. Parking permit from the hotel cost £1 Per day. Hotel just across the road from the beach.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Annageezer, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyalbe stay with us, found all the room spacious, well decorated and to your liking. Thank you also for the kind words to the Team which you found always very affable, especially Teresa in the bar, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Brilliant weekend for us and the dog!"

5
copppertop, Swansea UK 03/02/2019

Long weekend, met by very friendly reception staff with help to carry luggage. Room was big and warm with a dog bed, water bowl and treats. Breakfast was excellent with good quality bacon, sausage and eggs. All staff very helpful, would definitely recommend and have a return visit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Copppertop, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you and your four legged friend enjoyed your stay with us here in Estbourne. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but as you mention we do provide little things like dog beds, water bowls and some treats for them. It's great to read that you enjoyed your breakfast experience with us, we do try to source as many products as possible locally and it's great to have such nice feedback. Thank you also for the kind words to the team which you have found always helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Brilliant :-)"

5
KeithHoliday, Maidenhead, United Kingdom 31/01/2019

Brilliant hotel in lovely Eastbourne. All staff in this hotel are doing a great job and it appears they have a good working team in place. Well done to you all. Look forward to returning many times in the future. Cheers, Keith

"First time in Eastbourne"

5
Michael R, Chelmsford, England, United Kingdom 29/01/2019

Our first time in Eastbourne and found it very interesting and unspoilt. York House was very nice. Modern room was lovely looking over the beach. Staff very friendly and helpful. Appreciated the chocolates for our anniversary! Neat little pool that we had all to ourselves one morning. Excellent breakfast and evening meal very good. About 15 minute walk to centre of Eastbourne. To be quite honest can't find anything negative to say about this hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Michael R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you had an enjoyable stay with us and had a great time both in our Verandah Restaurant and our indoor heated swimming pool and found the Team always friendly and helpful, I do pass all the comments over which I'm sure the will appreciate. Thank you for choosing us for your first visit here in Eastbourne, the Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Weekend break"

5
User 28/01/2019

We couldn't fault the hotel. Staff were helpful and friendly. We upgraded to a sea view room which was worth the extra few pound, lovely view , very warm and furnished well. Bed was very comfortable and the bathroom very clean with some really nice toiletries. Breakfast included and plenty to choose from, evening meal was pleasant, staff friendly and good was very good.. The hotel was not far from the pier or shops, with a bus stop outside for the marina. Everyone was very friendly and definitely would stay again.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bobbie T, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your weekend stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. I'm glad you also found your dining and breakfast experience a pleasant one, we do try to source as many product as locally as possible and it's great to read review such as these. Thank you also for the kind words to the Team, which you found always polite and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"excellent 3 nights"

5
bazzergreen, Epsom, United Kingdom 28/01/2019

My wife and i stayed at the York house hotel for 3 nights and from the time we booked in to the time we departed we were met with friendly, attentive, polite,professional staff who went out of their way to make our break an enjoyable one

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Bazzergreen, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your three night stay with us and found the team always friendly, attentive and professional, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, Willliam

"Weekend Stay"

5
TGRSoton, Southampton, United Kingdom 27/01/2019

A warm welcome at reception on arrival, with all the necessary explanations on what is where, when food is served etc etc. We had upgraded our room to a sea view and it was beautiful. Large and spacious, well decorated and nicely presented. During our stay we used the pool and the bar and found both to be very good, breakfast was a buffet style, but again the staff made sure you had everything you required. On the second morning no introduction was needed and the breakfast waiting staff took us straight to our table. During our 2 night stay we found all the staff polite and helpful.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear TGRSoton, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm delighted to read you enjoyed your weekend stay with us, as you mentioned the only way to guarantee a seaview room is paying the little upgrade charge for it but in my opinion is very good value for money and well worth it. I'm glad you also found your dining and breakfast experience a pleasant one, we do try to source as many product as locally as possible and it's great to read review such as these. Thank you also for the kind words to the Team, which you found always polite and helpful. The Team and I all look forward of welcoming you again in the near future. Kind regards, William

"Great hotel"

5
User 17/01/2019

Last here in October and the hotel staff, bedroom and breakfast was great. I would recommend the York House if you are in Eastbourne. We have booked again for 4 nights in September. Customer service excellent and nothing is to much trouble. Unusually for hotels the americano black coffee was really full of flavour and a real cremma at £2 so as a coffee lover this was great. Special thanks to Stuart ( manager ) and the operation's manager ( sorry do not know his name ). John

"Lovely afternoon tea"

5
Dawn G, London, United Kingdom 16/01/2019

A lovely afternoon tea with polite staff and delicious food. We had a very warm welcome. Extremely kind and pleasant, helpful staff. The food was presented well and consisted of ham, tomato and mustard sandwiches and cheese and pickle. Two very large light and fluffy scones with strawberry jam and a large pot of clotted cream to share. Fresh strawberries, 2 small chocolate eclairs and two cherry cakes. The food was very good. Sat at a table with great views of the sea, I would have no doubt in going back,the coffee was perfect too.Thank you to everyone who made our visit so lovely.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Dawn G, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by the Team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"My Favourite Hotel in Eastbourne"

5
MLEAJD, Bournemouth, United Kingdom 16/01/2019

All my stays at this hotel are just perfect ! My last particular stay was in the four poster room and as I have stayed in this hotel many times before I have my particular favourite rooms from this style room to the Kind Studio. Upon checking which was early before the normal check in time I asked reception which room I had been allocated and Ellie on reception was really helpful by saying to me she will take me up to the 3 four poster rooms to see which one I preferred, Ellie was really professional in showing me the 3 slightly different rooms and as I was there early but still not checking in till 2pm plus January is not a busy time of the year I was able to chose my particular favourite 4 poster room which could be not possible when the hotel is normally busy. Thank you to Ellie for doing this as it goes above and beyond the already fabulous customer service I already always receive from everyone when staying at this hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear MLEAJD, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you enjoyed yet another pleasant stay with us, this time in one of our four poster bedrooms. These are definitely the best rooms in the Hotel and well worth the supplement we charge for them. As you mention we only have 3 rooms of this type, they all come with stunning seaview, Jacuzzi bath and small extra touches like your own espresso coffee machine but they are all slightly different to each other and I'm glad that you had the opportunity to choose the one you liked the most. Thank you also for the kind words towards Ellie, I will pass these over which I'm sure she will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely location, super staff, good breakfast (with no rugby scrum!)"

4
Sue M, Croydon, United Kingdom 08/01/2019

We will stay at Best Western York House in preference when staying in Eastbourne. It is well located, clean, comfortable, with lovely staff and a good breakfast is served, sedately - no rugby scrum, as we have had with some of the other hotels. Very happy to recommend.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Sue M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted you enjoyed your stay with us, this is what we aim for, to have happy returning customers. It's great to read that you not only enjoyed your stay in one of our rooms but experience great service and food during breakfast. Thank you also for the kind words to the Team, I will pass these comments over The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great Stay"

5
Steve_P_Kent, Rochester, United Kingdom 07/01/2019

We stayed here in May to celebrate our wedding anniversary (sorry for the late review), the manager, waiting staff, restaurant staff and general staff all did the maximum possible to make our stay special. We saw a deal on groupon, but actually booked something better as deal directly with the manager before booking. We stayed in a large spacious refurbished room with sea views; it was well maintained, warm and comfortable. The hotel is situated in a great place in Eastbourne and there is decent cost effective on-street parking which can be arranged via the hotel. some parts of the hotel looked like they still needed a bit of work, but it's not claiming to be a 5* and it still great value.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Steve_P_Kent, Thank you for taking the time and reviewing your stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you had a wonderful Wedding Anniversary with us and thank you for choosing us for this special occasion. Our Seaview Bedrooms are definitely well worth the little supplement we charge for, they have all been furbished to high standards, are slightly bigger than standard double rooms and of course with stunning views. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Christmas/New Year stay"

5
User 07/01/2019

We stayed the weekend between Christmas and New Year for just the one night. The reception staff were excellent and very attentive and friendly. We were made to feel very welcome and check in was quick. We booked to stay in the deluxe room with a four poster bed which provided sea views. The room was wonderful. It was spacious, clean with a beautiful bathroom and the bed was amazingly comfortable and we thoroughly enjoyed our stay. Breakfast was buffet style and the hotel provide information for a traffic light system so you are not impacted at breakfast and can choose a suitable time. The food was delicious and plentiful. This was our first trip to Eastbourne and one we will be repeating in the summer. If you can afford it I recommend the room we stayed in as it was fantastic. Luckily for us we were able to utilise a 'Smartbox' voucher given as a gift otherwise we would not have been able to enjoy such a wonderful room and doubt we will in the high season either but I cannot recommed this hotel enough, we had a wonderful stay. Well done Best Western York House Hotel

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear DarrengW4100JK, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you enjoyed your overnight stay with us. Our Deluxe Four Poster Bedroom are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. I'm glad you enjoyed your breakfast with us, as you mentioned we do provide full English and continental breakfast on a buffet but we also provide an A la Carte menu for any items not displayed on the buffet, I'm glad the little "traffic light sign" in the room was helpful. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in this summer. Kind regards, William

"Will return"

5
Phillip S, Leicester, United Kingdom 05/01/2019

I am a group organiser and we came at the end of November for a turkey and tinsel after coming the year before in the spring. Both visits were excellent and the hotel staff are a credit to the owners. Both trips had over 45 people on and I never got one complaint. We will return to this lovely hotel.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Philip S, Thank you for taking the time and reviewing your experience here at the Best Western York House Hotel. I'm delighted to read that you enjoyed your stay with us on both occasions and that so did the rest of your party. Thank you for the kind words to the team which I will surely pass on and the Team and I all look forward on welcoming you again in the near Future. Kind regards, William

"great stay"

5
Julia S, sawbridgeworth, United Kingdom 02/01/2019

we had a lovely New Years Break at this hotel, with a lovely sea view in a fantastic superior room.With wonderful staff on hand at all times, they were helpful, friendly and had great personality. Well positioned for the pier and the town and a good place to stay if visiting the Abbey etc at Battle

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Julia S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you enjoyed your New Years Break with us and found our Superior Room room to your liking, these rooms are all bigger then standard room and all come with stunning seaviews, please note if you would like to book these rooms again that we have renamed them Executive rooms. Thank you also for the great feedback to the team I always pass comments over and the team always appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Xmas weekend"

5
Littleannie3, London, United Kingdom 31/12/2018

Myself sister and daughter came here xmas weekend, we have been doing this now for many years and once again a brilliant stay, the service at this hotel is great, nothing is to much for them the reception staff very helpful and great customer service,we have already rebooked for next xmas that's how good it is, room very clean lovely big white fluffy towels not like some hotels that think you can try with a handkerchief!!! We had the xmas dinner menu it was great so big thanks to the chef! Can't fault this hotel in anyway, we come here st least 3 times s year and the service has never dropped it's standards so thanks to all the staff for a wonderful stay and happy New year too you all!

"Wedding weekend"

5
scottie1965, Cambridge, United Kingdom 31/12/2018

We have recently returned from our wedding weekend in Eastbourne. We married on the 15th December and based ourselves and our guests at the beautiful York House hotel. The marriage took place at the town hall with the wedding celebrations at the hotel. We had been planning our wedding for several months and with the help of members of the hotel team and in particular the general manager Darren, the weekend was perfect. We had booked 8 rooms and everyone of our guests raved about all aspects of the hotel. The hotel is in a fantastic location, within a short walk of both the pier and the town centre and right on the sea front. Parking is available in front of the hotel and a parking ticket can be purchased from reception for just £1 a day. The hotel is a beautiful old building and the room we stayed in was fantastic, the room was spacious with a sea view and a huge wardrobe/dressing area and a bathroom with jacuzzi bath and walk in shower. Breakfast is a particular highlight of mine, there is a vast selection to suit all needs but the full english is absolutely delicious. We enjoyed a fabulous three course wedding meal and the hotel had allocated a table which was beautifully decorated, in a separate room which was our groups for the weekend. We stayed for three nights and we cannot fault anything about this hotel but what makes this hotel stand out is the staff, nothing is too much trouble for any member of the team, you are always greeted with a smile and always spoken to as if you are a friend. We will be back and thanks again to Mark, Darren and all the team.

"Doggie/Teenager family stay"

5
IzzicusWales, Vancouver, Canada 28/12/2018

We have just had two wonderful nights at the York House Hotel. We arrived with our two large dogs and large children (teenagers) and we're made very welcome.The room was spacious and comfortable. From the dog beds to the human beds all were comfy. It was lovely to have the human and doggie treats!! Nothing was to much trouble for the staff and everyone was kind and helpful. The pool was an added treat, nice and warm on a late winters afternoon. The view was stunning and great to have real windows to open. The parking was so easy too. To be so central was great for meals out and sea walks. Highly recommend, especially for doggie and child/teenagers point of view.

"Absolutely perfect"

5
Jessica02122, Crawley, United Kingdom 18/12/2018

So me and my other half wanted a very special night away and decided to look for a real special hotel with a few hidden extras Well this didn't disappoint from as soon as we got in our room with views of the beach it was perfect, airy, spacious and everything was shown as in the photos There was complimentary fruit and apple juice with dressing gowns and slippers It had a lovely superking four poster bed with a separate dressing room and spacious bathroom with jacuzzi bath The weather was terrible and decided to eat in the hotel the menu looked very appetising The night we stayed there was a Christmas party which didn't bother us until we went in the restaurant for our meal just to be told it was the Christmas menu I would of liked the steak that was on the menu in which reception forgot to inform me when I booked the table Well what a surprise!!! Alec in the restaurant was so a accommodating and said that he would ask the chefs if they could and they did us two absolutely lush steaks with triple cooked chips As there was no menu Alec provided me chocolate ice cream and strawberries that is definitely going above and beyond his duties Such a lovely man The breakfast was mediocre but edible but overall we are booking for a summer stay so when can venture outside into Eastbourne Absolutely loved it and the staff were brilliant See you in the summer

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jessica02122, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your stay in one of our Deluxe four poster Bedrooms, these are in my opinion the best rooms in the hotel, they all come with stunning seaviews, Jacuzzi bath and all the other little extras that you have mentioned. It's great to read that you also enjoyed your experience in the Restaurant, with Alec our Supervisor looking well after you. Thank you also for the kind words to the rest of the Team, we all look forward on welcoming you again in the summer. Kind regards, William

"Lovely afternoon tea"

4
Rosemary C, Burgess Hill, United Kingdom 16/12/2018

Enjoyed a lovely afternoon with my friend. The afternoon tea consisted of ham and tomoato and tuna and cucumber sandwiches, 2 large fruit scones with jam, cream and butter. There were 4 small cakes. Delicious.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Rosemary C, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Bar Team Members. The Team and I all look forward on welcoming you again in the near future. Kind regards

"Dog friendly hotel"

5
OF12345, Oxford, United Kingdom 16/12/2018

The hotel staff were so welcoming and even provided a basket, bowl and biscuits for our dog. The room was comfortable and the Restaurant Manager at Breakfast was really friendly and the food was fantastic.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear OF12345, Thank you for taking the time and reviewing your recent stay here with us at the Best Western York House Hotel in Eastbourne. I'm glad you and your four legged friend enjoyed your stay with us here in Estbourne. We are indeed a Pet Friendly Hotel so all pets are welcomed, we do charge 10,00 £ per Pet per night for the extra cleaning needed to the room but as you mention we do provide little things like dog beds, water bowls and some treats for them. It's great to read that Joe our Restaurant Manager looked after you very well at breakfast, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"High Tea"

4
angus b, Eastbourne 12/12/2018

Nice old fashioned hotel which provided an excellent traditional English tea with cut brown & white varied sandwiches,large fresh warm crumbly scones, with clotted cream pots topped with a fresh strawberry, plus a plethora of cream cakes.-Only critique would be that a cake stand would have been better as per my last visit for tea & the sandwiches could have been cut into smaller slices with slightly fresher bread, Otherwise the service was excellent & liked the parking ticket facility at the desk which allows parking(which can be difficult at busy times on the sea front)- for virtually full day for payment of £1 at the desk.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Angus B, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm glad to read you found our Afternoon Tea offering to your liking and where well looked after by one of our Bar Team Members, thank you also for your feedback about the sandwiches and the layout, I've passed these comments over to our Head Chef so that they can be looked at. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Traditional right on the seafront"

5
laporte2016, Maidstone, United Kingdom 09/12/2018

Fantastic room overlooking the sea. Went to sleep with the sound of waves. Quaint hotel but very clean room and swimming pool immaculate. Very friendly service at reception and breakfast. Couldn't fault for the price.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Laporte2016, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable stay with us in one of our seaview rooms, these are bigger than standard room and well worth the little supplement we charge for them. It's great to read that you also enjoyed our heated swimming pool and the service from our front our house team. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Best Western delivered again!"

4
User 07/12/2018

Couple of days away and all good with room, food, pool and staff. Yes corridors and stairs could do with updating but room is lovely and cosy. Large bathroom and window view of the sea. Breakfast was made to order and hot.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Caroline A, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad you enjoyed your two nights stay with us, all our seaview rooms are bigger than our standard room and well worth the little supplement we charge for them in my opinion. We do offer an A la Carte breakfast and a buffet and we try to source as many products as locally as possible and I'm glad you had a good experience in our Restaurant. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Pleasant stay."

3
User 04/12/2018

Hotel needs updating, Carpets, Bathrooms, and Windows.The toilets on the landing gave a rather horrid pong when entering the lift.We had a pleasant stay and nice food. Staff very helpful and friendly, especially Alec.We had a lovely sea view from our room, and a balcony which could only be accessed through the single glazed and very weathered window.The door lock did whistle when locked, Reception staff arrived to solve the problem immediately. The pool was lovely and warm. It was very nice to have a swim before dinner.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear SharronC85, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad to read you enjoyed your stay with us in one of our seaview rooms, these are more spacious than standard one and in my opinion well worth the little upgrade that we charge for them. It's great to read you found our food offering to your liking, we to try to source as many product as possible locally and I'm glad this makes a difference. Our heated swimming pool is in my opinion the perfect size for a nice relaxing swim and I'm delighted to read you enjoyed your time there, we always keep it at around 30 degrees so no matter the weather outside is always nice and warm. Thank you also for the kind words to the team, especially Alec in the restaurant, I always pass comments over and they always appreciate the feedback. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Clean & comfortable"

4
geesefeet, shropshire 21/11/2018

My wife and I stayed overnight whilst visiting our daughter. Our room was clean and comfortable and was ideal for our brief stay. The only issue was that we were next to the lift so things got a bit noisy from about 7am

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear geesefeet, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read you enjoyed your overnight stay with us and found the room clean and comfortable, apologise about the little issue in the morning. The Team and I look forward on welcoming you back in the near future. Kind regards, William

"Good 3* hotel"

4
User 12/11/2018

Good location with a beautiful sea view in the superior family room. Tasty breakfast and a good value stay overall. Service has been excellent and some extras you wouldn't expect in a 3* like the toiletries and bag drop off. What could be improved is the bedding that is a bit tired and flat.

"Lovely stay"

5
User 11/11/2018

Lovely hotel which is right on the beach. Short walk to town to find restaurant and bars. Hotel it self is clean and has everything you need. We stayed in room 194 an upgraded room that didn't disappoint us very large room, separate dressing and large bathroom with great sea views the only small thing was the dressing gowns were way too small and short, but this wasnt a big thing to us ans didn't affect our stay.. We didn't eat in the hotel only for breakfast which was lovely and fresh nice quality food. The hotel recommended a local restaurant for us to eat at which again didn't disappoint Mo Mumbo everyone must try.. Overall a great stay in Eastbourne.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jo H, Thank you for sharing your review of your recent stay here at the Best Western York House Hotel. I'm glad that you enjoyed your stay in room 194 one of our four poster bedrooms, we only have 3 of this types of rooms and all are very spacious rooms, with Jacuzzi baths and all are seaviews and few other little touches like your own little espresso machine, thank you for bringing to our attention the little issue with the size of the dressing gowns, we will keep it in mind when ordering some more. I'm happy you found the breakfast to your liking, we do try to source as many local products as possible and I'm glad you found it of high quality. We do hope to have the opportunity to welcome you back here in Eastbourne in the near future. Kind regards, William

"An excellent relaxing break"

5
User 06/11/2018

We recently stayed at this hotel for a short break. The accommodation and location were excellent. The staff were professional and very attentive. The swimming pool is maintained to a high standard and added to a very relaxing stay

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Fearless362921, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. It's great to read you had an excellent stay with us, found the room to your liking and the Team always professional and attentive. I'm glad you had the time to enjoy our heated swimming pool which in my opinion is the perfect size for a relaxing swim. The Team and I all look forward on welcoming you again in the near future. Kind regards,

"Sadly, a wilted White Rose"

2
Kenneth R, Sutton, United Kingdom 03/11/2018

Having requested a room with "easy access and limited stairs, near lift if not on lower floor", to be sited in the most distant position from the only lift in action was not a good start. " Central reservations had not passed on the request " or so I was told! Hotel Reception were further confused about the lack of dining possibilities. Having received a message that there would be no dinner facilities for Wednesday and made a table reservation for 7.15pm on Tuesday. it transpired that there was no dinner available on Tuesday OR Wednesday. Newspapers ordered for collection from Reception each morning were not there on the first morning - Sorry, Reception had not actioned the recorded request. Sadly that's the unprofessional picture that has to be painted. The bedroom, to be fair, was OK and the walk-in shower was fine, as was the general cleanliness, but the Reception gaffes and lack of attention to detail spoiled what should have been a pleasant leisure break.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Kenneth R, Thank you for taking the time to share your experiences on your recent stay with us here at the Best Western York House Hotel Eastbourne. According to our records your reservation was booked through a third party agent so when the receptionist stated central reservations had not passed on the request, this wasn't completely accurate so apologies for that. The issue was we didn't receive the request at all from the agent you booked with. When we did our courtesy call to you 10 minutes after check-in and we offered a complimentary upgrade to meet your request to enhance your comfort further. You declined to transfer rooms stating you'd already unpacked which we respected. Apologies for the mix up in communication regarding the maintenance works and opening times of the restaurant. At the time of the stay the hotel was having maintenance works completed in the kitchen whilst we did plan for the kitchen to be back in service on the Tuesday evening, these works over run and the kitchen had to remain closed. The Duty Manager called you in the afternoon and explained the change of plan but explained the restaurant would be back open the next day (Wednesday), we booked you a table at your request and the Duty Manager provided complimentary drinks voucher as a gesture for the inconvenience. We usually receive great praise for our attentive, friendly and professional staff and I can only apologise that due to the circumstances that occurred this was not the image perceived. When you choose to visit Eastbourne again please feel free to contact me directly on: manager@yorkhousehotel.co.uk and I'd be happy to arrange your next reservation with us. Kind regards, Stuart Anderson

"Excellent 2 night stay as couple and dog."

5
UKtourist2, UK West Midlands 02/11/2018

Excellent! Ground floor room with sea view. Room was spacious, very clean and massive bathroom with separate walk in shower, important as I have mobility issues. My husband used the heated pool and remarked how warm it was. Breakfast was excellent plenty of choice. The staff were very helpful and pleasant at all times. Reception staff advised me to contact shopmobility in Eastbourne as I wanted to hire a mobility scooter for a day. Also there is an outside ramp to access the hotel which is the reason I choose to say at this hotel. Would certainly return in future and recommend to friends visiting Eastbourne.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Uktourist2, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm glad that you enjoyed your overnight stay with us, found the room to your liking and enjoyed our Breakfast offering, we do try to source as many product as possible locally and offering a Full English and Continental Breakfast on Buffet and an A La Carte Breakfast there is a various selection for everyone. It's great to read that you found the Team always helpful and friendly especially, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you and your four legged friend again in the near future. Kind regards

"Had a very enjoyable stay"

5
User 30/10/2018

Room 234 was bright and very well decorated with a lovely on suite bathroom and Sea view. It was quiet and we slept well. They had a great self help breakfast range which was lovely, also wide range from the menu. Evening meals limited but nice. All the staff were very friendly and helpfull especially Alec who made a point of catching up with us each day with a bright cheery smile and a chat. Would definatly stay there again

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Jennider G, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read you had a pleasant stay with us and found the room quiet and to your liking, all our seaview rooms are bigger than the standard ones, and in my opinion well worth the little supplement that we charge for it. I'm glad you enjoyed your breakfast with us, as you mentioned we do provide full English and continental breakfast on a buffet but we also provide an A la Carte menu for any items not displayed on the buffet. Thank you also for the kind words to the Team especially Alec om the restaurant, I will pass these comments over which I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Disappointing "

2
chelseamade, East Grinstead 29/10/2018

A very tired looking environment. A strong smell of damp though out the hotel and the room we were in. The room was compact to say the least with basic facilities. This is the second Best Western we have stayed in and believe me there won't be a third ! Room rates need to be revised to reflect the overall poor experience of this hotel... Only plus is the location along the sea front... We have stayed in various hotels in Eastbourne over the years and this would rate near the bottom of our hotel stays.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Chelseamade, Thank you for your review, I can see according to your review history that you're referring to the same reservation as Julietwheresromeo in which you stayed as a couple. I was very surprised to receive these reviews as according to our records nothing was communicated to our team during the stay. You both stayed in (340) which we advertise as a standard double room. My team always welcome the opportunity to impress and resolve matters where possible given the opportunity. It is unfortunate for both parties this avenue wasn't explored. The reservation was made through Buyagift in this instance; unfortunately we can't control the room rates that are listed on third party websites such as Buyagift but our direct websites will always list the a competitive rate compared to other 3 star hotels in Eastbourne. The feedback we receive from guest staying in room 340 and with us in general is positive. This review is not a true representation of the general feedback that we receive from our guests as a whole which can be observed in previous reviews. I'm sorry that we haven't met your expectations on this occasion. If you are in the area and would like to give us another opportunity please feel free to drop me an email directly – manager@yorkhousehotel.co.uk Kind regards, Stuart Anderson

"Room 340"

1
julietwheresromeo, West Sussex 29/10/2018

Stayed here on Friday 26th October & what a disgusting room 340 is. It's cramped, claustrophobic, damp, dingy & the bed is the most uncomfortable bed I've slept in & it has given my partner & myself a bad back. The hotel is very dated with thread bare carpets & the stench of damp is everywhere . I was give a buyagift voucher and had to pay an extra £30 to stay in this grotty hotel, I will be complaining buyagift as this hotel is the Pitts. I am uploading some photos so people avoid this place & stay elsewhere. The door into the room touched the bed where the room was so small & the towels provided where already wet so obviously not changed from the last guest, the view from the window was disgusting , worst nights stay in Eastbourne, never again will I be stepping foot inside this grim place.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Julietwheresromeo, Thank you for your review, I can see according to your review history that you're referring to the same reservation as Chelseamade in which you stayed as a couple. I was very surprised to receive these reviews as according to our records nothing was communicated to our team during the stay. You both stayed in (340) which we advertise as a standard double room. My team always welcome the opportunity to impress and resolve matters where possible given the opportunity. It is unfortunate for both parties this avenue wasn't explored. The reservation was made through Buyagift in this instance; unfortunately we can't control the room rates that are listed on third party websites such as Buyagift but our direct websites will always list the a competitive rate compared to other 3 star hotels in Eastbourne. The feedback we receive from guest staying in room 340 and with us in general is positive. This review is not a true representation of the general feedback that we receive from our guests as a whole which can be observed in previous reviews. I'm sorry that we haven't met your expectations on this occasion. Also for the benefit of other reader's – none of our room doors hit the bed and we always provide clean towels for our guests. If you are in the area and would like to give us another opportunity please feel free to drop me an email directly – manager@yorkhousehotel.co.uk Kind regards, Stuart Anderson

"Another good stay"

5
EastYorksJude, East Yorks 27/10/2018

Had a two night stay at York House. A really enjoyable stay. The staff were friendly and helpful and we had a lovely sea view room. We had a delicious cream tea on arrival and had a hearty breakfast each morning. Love the position on the front.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear EastYorksJude, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm delighted to read you had an enjoyable two night stay with us here in one of our seaview rooms with our Autumn offer which includes a cream tea on arrival. Thank you also for the kind words to the team, I will pass these comments over which I'm sure they will appreciate. Kind regards, William

"strange dish"

3
fredafox53, Eastbourne, United Kingdom 25/10/2018

This is a carrot hummus with sourdough and veg for dipping. The hummus was to firm to dip anything in it and the cucumber was too limp to even try! It was actually quite tasty and fresh but it looked like a deconstructed doggie-doo sandwich. (I thought I was in a trendy hipster cafe for a minute) Maybe the kitchen staff need to work on the presentation?

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Fredafox53, Thank you for taking the time to provide feedback on your recent stay. I am pleased that though you didn't appreciate the presentation you did enjoy the quality and taste of the product. Which is important. I have already discussed your comments with the Head Chef who was not in the kitchen on the day this was served. He will be discussing with the kitchen team to improve. Thanks again, I trust the remainder of your dinner was enjoyable. Kind regards, Stuart Anderson

"Lovely traditional seaside hotel"

4
Jace682017, Northampton, United Kingdom 25/10/2018

A lovely old building, friendly staff, nice food, overall a very comfortable hotel for a short break. Not sure how good the soundproofing was as it sounded like the people in the room above us were practicing river dance which was unfortunate and woke us who they came back in the early hours. Room was comfortable and perfectly functional and the bathroom nice and clean.

"~Thank You Again for the Most Wonderful Time~"

5
towns9, Ashford, United Kingdom 23/10/2018

We have had the pleasure of staying at the York House hotel in Eastbourne on numerous occasions, always opting to stay in one of the luxurious four-poster suites, which for us have always added that extra touch of luxury, so making our visits comfortable and ever so relaxed! But on this visit the hotel was nearly fully booked, so our choice of rooms was very limited... so we opted for the “Loft room with its own kitchen and sea view”. At first we were obviously disappointed as we just did not know what to expect and we were unsure if we should proceed with the booking, as we both wanted our stay to be extra special as we were celebrating our 25th wedding anniversary. Well all I can say is: The room which was en-suite with a massive walk in shower was just amazing, it had an enormous king sized bed that was super comfy, it`s own small but perfectly formed downstairs kitchen and uninterrupted sea views that were just incredible, especially at night when the moon glistened across the surface of the sea and you could just lay in bed and just gaze at the stars. The food quality along with the buffet style breakfast at York House, has always been of a very high standard and the service once again has always been excellent, as everyone involved in the day to day running of the hotel are very passionate about what role they provide and it feels that all of the staff, really do care about each and every single customer be it young or old! We would love to stay in the “loft room” again, as we had the most “Amazing and relaxing time”! Thank you to everyone for taking the time to read my review, but more importantly: Thank you to everyone at the York House Hotel, Eastbourne, for making our stay so special... We cannot wait to return and see you all again!

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Towns9, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. Its great to read review such as these, this is what we aim for happy returning customers and I'm glad you had another "amazing and relaxing time" with us. Our four poster bedroom are indeed in my opinion the best room in the Hotel they are all furnished to high standards, with Jacuzzi bath stunning seaviews and nice little extras like your own espresso coffee machine but I'm delighted that on as we these where not available you found one of our Superior Studio Rooms to your liking, they indeed come with a King size bed, their own little kitchenette and amazing seaviews. Thank you also for the kind words to the team which I will pass over and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Kids yppt group"

4
User 22/10/2018

Lovey seaviews by our room lovey kind friendly and helpful stuff and nice bed room and good ok bathroom and in the morning breakfast was ok but get more marmaite and more juice but ovell all lovey place to stay

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Hurst2, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'ts great to read you had an enjoyalbe stay with us, found all the room spacious, well decorated and to your liking. Thank you also for the kind words to the Team which you found always very friendly and helpful. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Overnight with granddaughter and our dog"

5
DeeWeekes, London, United Kingdom 21/10/2018

Fab overnight stay. Really impressed with staff all very friendly. Good spacious room. Had evening meal in bar as we had dog. Very relaxing couple of days. Eastbourne as a destination was a really nice surprise

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear DeeWeekes, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel in Eastbourne. I'm glad you and the rest of your family enjoyed your stay with us, thank you for the kind words to the Team. We are a pet friendly hotel so its great to read that even your four legged family member was well looked after. The Team and I look forward on your next visit in the near future. Kind regards, William

"Fantastic weekend stay Birthday treat"

5
Nick S, Surrey, United Kingdom 15/10/2018

We stayed in a superior family room with a 9 month old and a 3 year old. Everything was fantastic and we thoroughly enjoyed our stay. Nice staff, friendly cleaners, perfect location. The bar was also ideal for a post dinner drink and the rooms were massive.

YHHManagement, Operaions Manager at Best Western York House Hotel, responded to this review
Dear Nick S, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It was a pleasure have you and thank you for choosing us to spend your birthday with us. It's great to read that that you enjoyed all aspects of your stay, from the room which was one of our Superior Family rooms which all come with stunning seaview and have all been refurbished to high standard. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Overall an enjoyable stay"

3
Sandra M, Southsea, England, United Kingdom 14/10/2018

I paid extra for a large room with sea view and king size bed. Well the room was large, the sea view lovely but no king size bed! The double bed was comfortable as was one of the pillows. Yes, the decor is dated and some of carpet treads worn but everything was clean. The evening meal was ok, nicely cooked and presented. Breakfast was a disappointment as I dislike hot buffets and making my own toast! As the hotel caters for coach trips I expect this is more convenient for the chef. So if you don't mind self service breakfasts or coach tours then this hotel.is ok.

"Tired and outdated. Ripped and dirty carpet in stairways."

2
Julia P, Leeds 14/10/2018

Stayed there for one night, on business. Spent 20 minutes driving around trying to find somewhere to park - the staff weren't any help in aiding us finding somewhere to park. The room was okay - the bed was comfortable. However the landing/stairways were dirty. The carpet was ripped in many places. The windows in the bedroom were rotting. This place desperately needs some serious money spending on it. It needs updating. Breakfast was very average. View of the beach was great though. Won't be staying again.

"No Prunes !"

4
Geoffrey S, Ferndown, United Kingdom 13/10/2018

Have just returned from our 4th yearly group visit and had a very good stay but must say a few niggles to report,at breakfast for three mornings there were no Prunes ( get on your bike to Tesco's), all four toasters took forever ( 5 mins at least) the communal areas could do with a spruce up. Having said this the hotel is very friendly great staff and excellent position, a good 3 star hotel see you next year.

"70th Birthday"

5
User 13/10/2018

We booked a tea in a separate room for my 70th birthday. We had eighteen family come they decorated the room before I arrived and it looked lovely. The food was laid out on tables it all looked god and believe me it was very tasty. We had a selection of sandwiches, small cakes, scones with cream and jam, individual trifles and as much tea and coffee that we could drink with squash for the younger ones. The bar was available for anyone who wanted a drink. Two round tables were laid out with cutlery,crockery and proper serviettes. The staff were very attentive and the chef had excelled with the cakes. There was even some food left over which we were able to take away. We had a lovely afternoon and I would highly recommend the venue.

YHHManagement, Operaions Manager at Best Western York House Hotel, responded to this review
Dear Dilysiverson, Thank you for taking the time and reviewing your recent experience here at the Best Western York House Hotel. I'm delighted to read you and your party enjoyed your afternoon tea with us for your 70th birthday, thank you for choosing us for this special occasion. Thank you also for the kind words to the Team which I will pass over and I'm sure they will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, Willima

"Birthday treat"

4
User 09/10/2018

Stayed at this hotel for my wife's 50th , friendly staff , lovely hotel clean and tidy our room had great sea views the breakfast was good only down side was the parking difficulties in getting a space also should of had bath robes and slippers plus choice of pillows in our room but were not there

"Anniversary stay"

4
pauline r, kent 08/10/2018

We stayed here for 4 nights for our 47th anniversary. We booked a deluxe room which was very nice with a lovely sea view. You get free apple juice per person and special biscuits every day plus fruit. Except on two occasions we did not receive them and had to go and ask reception to sort it out. Also if you order off menu in morning be prepared for a long wait. I ordered scotch pancakes with scramble egg and bacon with maple syrup but was only told after it way dished up that there was no maple syrup. should have been told this before it arrived. Next time I ordered it only pancake and bacon arrived no scramble egg no maple syrup. Staff should inform you before hand if they can not deliver what you order. Reception staff very helpful. Breakfast staff very friendly. We would stay again if ever go back to Eastbourne. Very good for parking out side the hotel. It cost £1 a day for a permit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Pauline R, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you choose our hotel to spend your 47th anniversary and that you had an enjoyable stay. Our Deluxe Four Poster Bedroom are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. Thank you also for the kind words to the Team, I will pass these comments over which I'm sure he will appreciate. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely hotel"

4
kimmief82, Kent, United Kingdom 08/10/2018

We had a very warm welcome on arrival . our room 194 was absolutely gorgeous (Deluxe king room) very spacious , clean ,the decor was lovely with the best sea view highly recommend this room . The pool was lovely nice and warm everything was clean and well maintained . We had a lovely stay here and it is really hard to fault this place but the only thing I would change would be the Verandah restaurant it doesn't look very inviting as it looks dated and old fashioned compared with the rest of the hotel.And the smell of broccoli and fish lingering through the hotel corridors around pool area reminded me of an old people's home . But to be fair we didn't even have time to eat here and the menu did look nice . But overall we had a great weekend We will definitely stay here again . And big thanks to the friendly housekeepers for constantly making sure we had everything we needed x

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Kimmief82, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. It's great to read that you had an enjoyable stay with us, the room you stayed in is indeed one of our Deluxe Four Poster Bedroom, and these are definitely the best room in the Hotel, they have all been furbished to high standards and all come with Four Poster Bed, Jacuzzi Bath and other little touches like your own little espresso machine and of course stunning seaviews that are a great multiplier. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Lovely weekend stay."

4
Tania M, Epsom, United Kingdom 08/10/2018

We stayed here for a couple of nights for our wedding anniversary. The hotel is nothing fancy but very comfortable and clean. We had a room overlooking the beach which was lovely and the position of the hotel definitely makes it worth another visit. The breakfast was good and plentiful. We had dinner one night which was ok but we didn't even eat the desserts as they were horrible but we were not charged for them so I can't really complain. We had a lovely stay overall the staff is friendly and helpful and it was a great weekend.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Tania M, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne. I'm delighted to read that you had a wonderful Wedding Anniversary with us and thank you for choosing us for this special occasion. Our Seaview Bedrooms are definitely well worth the little supplement we charge for, they have all been furbished to high standards, are slightly bigger than standard double rooms and of course with stunning views. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Nice Position"

4
josephinegregory254, Haverhill, United Kingdom 07/10/2018

Very comfortable bed and clean room except for nasty stain on carpet which slightly spoilt the overall impression. Was not too impressed with the food in the restaurant. Tasted okay but was not well presented. The waiter was not particularly professional. The receptionists were all very helpful and friendly, and gave us plenty of ideas of where to visit.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Josephinegregory254, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. I'm glad to read you had an overall nice stay with us, thank you for the kind comments reference our Reception Team and for the feedback about the room and restaurant, I've passed over these comments to the relevant department so that they can be rectified. Kind regards, William

"Airbourne "

5
Christine H, Eastbourne, United Kingdom 24/08/2018

This was our 5th year watching Airbourne at the York House and our 4th year as a large group. The food, staff and atmosphere were excellent as always. A lovely way to spend a day at the airshow. Would definitely recommend for next year but hopefully with a little more sun than last Saturday! ??????

"Pleasant hotel on sea front"

4
nsojer, London 23/08/2018

My wife and I visited friends in Hastings and also went to see Return of the Forbidden Planet at the local theatre as a friend of ours was in the cast. The hotel is a typical sea front hotel with very friendly staff. We had a room overlooking the sea which was nice and big but there was no A/C and the wardrobe was not built in which kind of spoiled the look and feel. The beds were very comfortable and we had a good night's sleep. Sadly the corridors let the whole thing down - worn out carpets some of which were held together by gaffer tape. Breakfast was good and the staff generally very friendly. The main problem is parking nearby - while this is not the hotel's fault it does get annoying. I twice had to circle around for 20 minutes waiting for someone to leave. They do give you a day long parking scratch card so make sure you get one before you park. Nice hotel but could do with a bit of TLC

"Airshow"

5
suetomem, Brighton, United Kingdom 22/08/2018

Really enjoyed the lunch and afternoon tea package as part of the Airshow. Food was really nice especially the cream tea in the afternoon and the staff were all very helpful. We stayed overnight the room was very clean and the beds very comfortable.

"Very good value for seafront hotel"

4
wombleflier, London 21/08/2018

We booked for one night to see the airshow. The hotel was fully booked for the rest of the weekend. We asked on arrival if they had any cancellations for the next night but were advised it was fully booked but we could check in the morning, First impressions of the room (a family room, with sea-view, 1 double and 1 single bed) was that it was large, bright and spacious. However there was a rather musty smell which wasn't very pleasant but as we were only staying one night I didn't mention it. The room was a little drab compared to the photos on the website but given the low price we couldn't complain. Later that evening I was telephoned and told a double room had become available for the following night if we wanted it. I was very impressed that they had remembered and took the trouble to call us - and yes we took up the offer. The next day we transferred to the other room. I wasn't expecting much as it was rear facing and cheaper. In fact the room, although smaller, was much nicer, it had been modernised, much nicer feel altogether. I think this room may have been refurbished. It was much more in line with the photos on the website. The fact it didn't have a sea-view was not a problem at all since we were planning on being out all day. Overall we were very happy with the hotel. The location is good, the service from all the staff we dealt with was excellent. After we switched rooms we were called to ask if we were happy with the room which was a lovely touch. Hopefully all the rooms will be refurbished to the standard of the one we stayed in on the second night. I'd certainly stay here again if I return to Eastbourne

"Eastbourne Airshow"

5
Kirk G, Rye, United Kingdom 21/08/2018

The York hotel facilities were excellent along with your staff, polite and helpful for the front desk to dining rooms and bar. The veranda had a lot of chairs for first come, it felt a bit like the Germans and sun beds with towels as a few chairs had bags on and the people turned up just before the show started, but to many chairs hampered access of using the facilities easily. The food was excellent, I heard a few grumbles off other customers but we enjoyed what was served. I think what another customer was expecting was an afternoon tea so expected sandwiches but clearly cream tea was stated which was superb, look forward to seeing you next year.

"Great afternoon tea "

4
sightingsarah, New York City, New York 10/08/2018

We had afternoon here today. The tea was good quality. The sandwiches were awesome and the deserts were good too. I loved the scones with clotted cream :). Overall a very nice afternoon tea in the bar with the sea view from across the street. The woman who served us was pleasant. Nice location too :).

"A short, but enjoyable, visit"

4
tremlet10, Essex, United Kingdom 09/08/2018

We only stayed at this hotel for one night, but our stay was pleasant. The front of house staff were very welcoming and gave us £1 voucher that allowed us to park on the sea front, right outside the hotel, overnight and until we departed on the following day. We were able to secure a room upgrade into a large and comfortable family room and we dined in the restaurant. Again the staff were welcoming and friendly and the menu was wide. We enjoyed our stay and hope to return.

"Fantastic stay"

5
Canterburylass, UK 07/08/2018

From the cheerful and welcoming staff on the reception desk, great location by the sea we had a great stay at the hotel. Bedroom decent size, clean bathroom, and not too hot even with this heatwave. Had an issue with the shower but a team member was up to the room in minutes to assist - great service. Thanks for a lovely stay, hope to stay again next time am in the area.

"Relaxing hotel"

5
ACumbers, Kent, United Kingdom 06/08/2018

Lovely hotel, i could not fault this hotel if i tried. Lovely room and excellent bathroom. Clean and tidy. Fruit and biscuits, juice on arrival. Corridors a bit shabby but this is forgotten once in your room. Staff very helpful and breakfast was amazing. We will be returning.

"Lovely hotel - amazing view"

4
887Caroline, Amersham, United Kingdom 06/08/2018

We stayed here as a couple for 2 nights, friendly welcome on reception and given a pass for parking outside on the main road straight away, this costs just £1 per day. We booked the deluxe, sea view room which was on the first floor, it was spacious, clean and decorated very tastefully with a modern feel. Outside seating area was lovely to sit and have drinks overlooking the sea. Bar staff very polite and efficient. We did not have breakfast or dinner here as we chose to eat out, the restaurant I'm sure is lovely, but seemed very quiet in the evenings. I feel that this area of the hotel could do with a fresh make over, to replicate the rest of the hotel. Overall, lovely place and location, reasonably priced, would definitely stay again.

"Another great stay!"

5
777Jane2015, United Kingdom 02/08/2018

We come at least once a month! Can't rate this hotel highly enough! A big thank you to Alec at breakfast for going out of his way to provide us with breakfast when my poorly 4 year old over slept! I simply love this hotel. Great warm pool too! Fantastic newly refurbished room - better than The Grand up the road!!!

"Excellent "

5
bluekipper3, Cheltenham, United Kingdom 02/08/2018

Stayed here for a couple of nights in a superior room. The room was very good with sea view and a kitchenette,which I didn't use but was a great idea. The team were all very friendly and professional and made my stay very enjoyable,special mention for Alec in the restaurant and the night porter,whose name I have forgotten. I ate in the dining room one night and the food was superb.The breakfast was very good apart from my pet hate of the eggs being in a buffet dish,why can't they be cooked to order? Loved being able to sit on the verandah in the fresh air and enjoy having a pint whilst enjoying the sea view.The swimming pool was a very welcome extra. My first time here and will definitely return.

"Judith "

5
User 31/07/2018

Another wonderful stay at this wonderful hotel. Room superb so clean and I was looked after so well . A special mention and thank you to Stuart the General Manager . Joe and Alex who worked in the dining room made me feel so relaxed and made me feel so welcome. Nothing was to much for them to make my stay so enjoyable. Looking forward to my next visit

"A Fantastic Break!"

4
Jskelton131, Swadlincote, United Kingdom 29/07/2018

Stayed in the two deluxe rooms on offer which were amazing! Both rooms were beautiful with sea view and great facilities. The staff were so friendly and accommodating and feel the need to make a special mention to Steve (the night chef) and Alex (our waiter) who both put themselves out to meet the preferences of food as my step dad did not like something on the menu; but was easily changed to something he did like. A huge thankyou to entire team for making the stay enjoyable, I would recommend to anyone staying in the area to try this beautiful hotel!

"Room very tatty and dirty"

2
User 28/07/2018

After looking at pictures on website I decided to book a room, how wrong these pictures were. The room has a musty smell and resembled an old bed sit from the 70's The carpet was very stained and dirty. Covers on bed had a very dusty feel. Bathroom old style, shower sprayed in every direction apart from on the body' taps in sink wouldn't turn off. Only 1 window opening so room was like a Furness. Husband ended up with bites on his ankles from heaven knows what! The carpets in hallway was so dirty on edges, it looked as if it had never been cleaned. I spoke to manager who offer to upgrade for an additional cost but I felt I had paid more than enough for this room, I wasn't paying anymore . I have given it. 2 star as breakfast was good otherwise it wouldn't go got that. This was my first time staying in a Great Western hope and it will definitely be my last .

"Good value for money"

4
peterk1988, London, United Kingdom 26/07/2018

A good hotel in a good location. Parking can be a bit tricky if there are no spaces along the front but you should manage to find a space on one of the side streets. Check in staff were really friendly and helpful, especially the chap with the long hair but I can't remember his name. Good room, needs a bit of TLC, had a corner room 350 was a good size and 2 windows. It was comfortable. Loved that the hotel was right opposite the sea, and the pool was a nice feature as well especially for the price we paid. Breakfast was nice, all you can expect from an English hotel buffet breakfast. It was a bit faulty towers and not that organised. The chap with the tie needs a bit of managerial training but was pleasant and Alec needs customer service training as was quite rude and obviously didn't want to be there. Think they could extend breakfast for half an hour extra to 1030 on a weekend. Overall had a really good stay and would go back.

"Well worth it"

4
phil m, swindon 26/07/2018

Stayed at York House for 3 nights,on arrival was allocated a sea view room on the second floor, room was a nice size and clean as was rest of hotel.We had a B&B deal there was plenty of choice from continental to full English,only problem was the toasters,there were three of them and they all took an age to warm up so a little bit of investment in new ones would not go a miss. All In all we had a very good stay

"A Seafront Gem"

4
HampshireMikeo, Hampshire 25/07/2018

The York House Hotel is an older hotel that has been sympathetically modernised to a good standard whilst keeping the majority of its Victorian charm. I opted for a room upgrade which, on reflection, was well worth the extra cost. The sea view room (184) was very bright (south facing), spacious with high ceilings and fully opening sash windows in the 'bay' part of the room. It was clean and tastefully decorated with an enormous '4 poster' bed which we found very comfortable. The room had plenty of storage space and a seating area with coffee table ideally placed in the 'bay' to take advantage of the sea and promenade views and to sit and enjoy the quality tea & coffee provided, with fresh milk available on request. A nice touch was finding some fresh fruit and bottles of apple juice in the room on arrival. There is also a coffee machine for making fancy coffees. Unfortunately, due to its location, road noise is an issue but it did fall surprisingly quiet from about 11pm onwards. The room did not have air conditioning, but a small table fan proved effective in stabilising the temperature to a comfortable level. The bathroom was sizeable with over bath 'rain' type shower that was extremely effective. Good quality liquid soap, shampoo & body lotion were provided. Regrettably we did not try an evening meal, but the buffet style breakfasts were excellent with plenty of attentive waiting staff and quality food - and the nicest bacon I have eaten for a long time! The addition of muesli/granola plus some more varied fresh fruit (bananas/blueberries etc) would take my rating from 95 to 100%! I fully agree with most other reviewers that we found the staff to be friendly, polite and helpful which is quite a rare thing to find these days. If we returned to Eastbourne we would definitely stay here again and probably try an evening meal as well.

"Came down for the ??"

4
Vanessa M, Uk 25/07/2018

Requested sea view room and got exactly that.views superb . Bed massive room very clean and freshly decorated . Did lack air conditioning but fan provided. View amazing Reception Staff very friendly and obligingly - first class Restaurant staff friendly and very accommodating to all . Breakfast superb plenty of choice Nice feel to hotel Would definatly stay again and recommend Excellant

"Mr & Mrs Rush"

4
cazza343, Hemel Hempstead, United Kingdom 24/07/2018

Nice comfortable hotel right on the beachfront. Food is good, plentiful breakfast, staff friendly & helpful. Stayed in July 2018 from the 9th to 11th. Swimming pool was good. Easy walk to shops, lots of things to do Including a walk on the pier and fabulous fish & chips, close to theatres and cinemas. Will definitely return. P S. parking for £2 per day when staying in hotel. Excellent value for money.

"Anniversary weekend"

5
User 18/07/2018

My auntie bought us a hotel voucher for Xmas, so we saved it for our anniversary weekend and came to York House Hotel. I am a real stickler for service, and I really couldn't fault it! Our room was a nice size and very clean. I had told the staff when I was booking, that it was our anniversary, when we arrived in our room there was a small box of chocolates and a little hand written note wishing us a happy anniversary. Its the little things that are so important, and I was really very pleasantly surprised by this gesture. Thank you! It was the first time either of us had been to Eastbourne, we both loved it, and we will definitely be coming back to stay at York House Hotel. Thank you to all for making our stay very enjoyable x

"Lovely hotel. nice staff."

5
Ellen V, London, United Kingdom 16/07/2018

Just returned from a two night stay, couldn't of been more surprised with this hotel so nice, the room was really clean lovely king size bed nice shower room and an added bonus of a kitchen (didn't use it) tea and coffee as much as you like. staff were nice, friendly and helpful. the breakfast was the best i've had in a hotel. nice position few minutes walk to pier, restaurants, shops and bars. my only complaint is the parking we had to park a ten minute walk away but the hotel do give you a voucher if you can park outside. Thank you for a nice stay.

"Brilliant hotel"

5
User 15/07/2018

Me and my partner had a lovely one night stay at the hotel. When entering staff were very friendly, welcoming and talkative. Surprised to see such a large bed in room, with great sea views, would definitely recommend a sea view room. Easy access to a onsite heated indoor pool which was very relaxing. Great service at bar and just a general homely warm feeling. Great location with access to pier and local shops just a short 5-10minute walk. Breakfast was delicious, help yourself to continental breakfast and full English. Overall I would highly recommend a stay at this hotel and we will shortly be visiting again. Thank you to all staff for the care we received.

"our stay at york house"

5
User 15/07/2018

we have just stayed at the york house hotel for the sixth time and would like to thank stuart anderson and his staff for a first class stay. a lovely hotel and the staff go that extra mile to make your stay that little bit special. i am making plans to return. thankyou. tony and androulla.

"Restaurant"

5
User 14/07/2018

We had a very enjoyable meal at the York House Hotel and the head waiter Alec was delightful and very attentive and made our meal a rreally pleasurable experience. The food was also very good and tasty. The bar service very good. Hotel's public areas are kept very clean and tidy. Reception was helpful when making the restaurant booking.

"Mid week break"

4
kelly w, Essex, United Kingdom 08/07/2018

I stay hear last month for my birthday. The hotel could not be any near to the beach. Just beautiful we were on the top floor and the view were just amazing a sea view is a must. We could hear the waves it was so relaxing. Room where nice plenty of room well cleaned. We had a room with kitchenette what was just great it was in it own room and had a lovely big fridge and a hob and microwave all the plate and cups etc you need. The only thing it need was a toaster in my opinion. This to had a sea view with stool to sit on and look out just beautiful. There was a lovely big bathroom everything you need in there. The hotel has bar and restaurant we didn't uses either. We did go down to the bar to play pool but they didn't not have a pool table also disappointing. The hotel has a swimming pool it look very nice but there is no where to change and you can only access it via the restaurant which I found a bit strange. The staff where all really helpful and friendly. Parking was no problem I got parked every day right out side the hotel. 1 pound for the day. This hotel is well worth the visit good location nice room beautiful views.

"Wonderful Staff"

5
Pete H, Huntingdon, United Kingdom 07/07/2018

We have just completed a 4 day stay at this hotel and have previously visited approximately a dozen times since 2012. During this latest visit we attended to celebrate a couples 50th Wedding Anniversary Party along with another 23 guests. The hotel staff were exceptional in their efforts to provide a first class service to provide a stay which will be remembered by everyone for a very long time. Of particular mention on the first evening was the Duty Managers, Darren and Tracey and staff and on the second evening Alec the restaurant supervisor plus staff who arranged for a round table to seat the 10 guests remaining for the final evening. We would recommend that anyone who is looking for an exceptional hotel to celebrate a special occasion should seriously consider booking this hotel. Well done all. Pete & Sally Houston

"Location, Location, Location."

5
paul s, Cambridge, United Kingdom 07/07/2018

We have just returned from a weekend break at the fabulous York House Hotel. We have stayed at this hotel on numerous occasions and once again it didn't disappoint. Every step of the break was a treat, the room was very clean, modern and large and the view of the sea was a joy, a room with a sea view is a must. The choices for breakfast will satisfy everyone but the full english is a must. The real difference between this hotel is the staff, we were always greated with a smile and asked how everything was, the attention to detail, the friendliness was second to none. I would like to thank all staff and we will be back very soon. A perfect place for a weekend break.

"holiday break"

5
Tony B, Dorset, United Kingdom 06/07/2018

had a very good room and very good service. we spent a week at this hotel and will return to it soon well done all the staff. We went with forty other people who all seem too enjoy it at well Let hope some of them will return to this hotel.

"Beautiful room with a view !"

4
jackie1059, York, United Kingdom 03/07/2018

Fab room with huge sash windows overlooking the sea. Massive & comfortable bed, very clean room. Decent over bath shower with good size bathroom. Good location but parking is difficult in the area. Can get 30 mins to unload car & hotel gives you a permit costing £1 for the main road if you can get a place. Very busy at breakfast but good choice on buffet or menu. Very friendly, helpful staff. Quiet at night so able to sleep well. Has a swimming pool but didn't get chance to swim. Happy to return here.

"Great location"

4
Julia W, Staines 02/07/2018

We stayed during the tennis week so expected hotels to charge more for the stay. We were give a room with a sea view which was fabulous. The hotel staff were all so friendly and welcoming. We had dinner in the restaurant one evening and had gorgeous meal. Gnocci for the vegetarain which had a really tasty home made sauce. Sat outside both evenings for a night cap. Cannot comment on breakfast as we chose not to have the full cooked option.

"A joint birthday celebration with a friend"

4
highfieldlkl1, Wetherby, United Kingdom 29/06/2018

My friend & I visited Eastbourne together to reminisce about visits we made in our youth and to celebrate our milestone birthdays. The staff at Best Western York House went out of their way to be extremely helpful and attentive and together made our stay most enjoyable. We were allocated a beautiful room with a sea view and our whole stay could not have been more perfect.

"Great Hotel"

5
User 26/06/2018

Perfect setting near to everthing, nice and very helpful staff. Ours was a last minute booking for the tennis so only a one night stay but we had a lovely room overlooking the sea front. Will visit again.

"Excellent hotel on Eastbourne seafront"

5
aredge, Cumbria, United Kingdom 22/06/2018

We stayed for two nights, midweek, in June. This hotel was excellent in every respect. The staff were very smartly dressed and, without exception, were friendly and extremely helpful. Our room was large, overlooking the sea, and was possibly the best maintained room we have ever stayed in; in fact the entire hotel was very well maintained. The reception area is welcoming and nicely furnished. We didn't dine in the restaurant in the evenings but the buffet breakfast was very good indeed. On the second morning we had to ask for more of an item to be brought out and this was done very quickly. Wonderful hotel.

"The York House Hotel is The BEST in Eastbourne Should be rated 4/5 *"

5
Sheila558, Orpington, United Kingdom 20/06/2018

We stayed for 2 nights at The York House Hotel 12th - 14th June. Celebrating our 19th Wedding Anniversary. We have stayed at many different hotels along the Seafront but without a doubt....this hotel is The Best. We have stayed at The Landsdown a sister hotel...but still prefer The York House. The Swimming pool is excellent and very relaxing as they keep the pool at a good temperature. The Staff are very professional and friendly. Breakfast Dinning Room is very well run. Buffet help yourself is excellent and food is hot. We really enjoyed our stay and would like to thank management for all their help with our Booking also thank you for the surprise of drinks, fruit and Chocolates in our room. Really a Lovely touch. We will definately want to stay again at The York House Hotel..as we have lovely memories of a perfect Wedding Anniversary. Thank you so much for making our day...Special.

"Best value experience"

5
User 20/06/2018

This was, without doubt, one our best hotel stays anywhere: The staff were consummately professional, friendly and helpful; The suite we were assigned was exceptional and the bed very comfortable; The hotel had all of the facilities we required and was blissfully quiet throughout the night. We will definitely return.

"Great hotel right on beach and close to shops and food"

5
gbmontreal, Pointe Claire, Canada 18/06/2018

This was an excellent hotel right on he beach front and very close walk to pier, shopping and food. We chose a larger room which was of excellent size and with a very large bathroom. The bed was very comfortable with excellent bedding. Amenities in the room were great. Had a view of the beach from the room and just perfect. The staff were very helpful and told us about parking on the street overnight for one pound. Issued a ticket to us on check-in. This is an older type of building and had many connecting doors in the hallway but not an issue. Lift is available for upper floors. Great spot for shopping nearby and there was lots of restaurants nearby. The Crown and Anchor pub ws excellent - great food and good prices.

"Great afternoon tea"

5
Nw8318, Eastbourne, United Kingdom 16/06/2018

Visited on Monday 4th June for afternoon tea. Welcomed by friendly staff. Sandwiches were lovely, scones and cakes delicious and great tea Looked after very well by a lovely lady (blonde hair and glasses) thankyou perfect relaxed afternoon

"Brilliant Staff"

4
Sue K, Surrey, United Kingdom 14/06/2018

Staff member who organised breakfast on Monday and Tuesday was very helpful. Staff that clean our rooms were very good. Good location and all staff were very helpful. Hotel was located on the seafront, rooms very clean.

"Well rested break"

5
Amanda S, Stansted Mountfitchet, United Kingdom 14/06/2018

A wonderful hotel with fabulous welcoming staff. A great location within easy reach of local amenities. Sitting in bed watching the sea is obviously a bonus. Thank you and looking forward to our next stay.

"2 day break in Eastbourne for the first time"

5
Weststander, Essex, United Kingdom 13/06/2018

Found the hotel clean and tidy, all staff excellent,especially Jo, Alec and the girls in the restaurant.Had a great sea view room and customer parking at £1.00 per day a great help.Room was also clean and well maintained

"Superb hotel"

5
User 12/06/2018

We stayed for 2 nights and found the hotel to be warm and welcoming. We had a Seaview room which can only be described as faultless. Lovely big bedroom, changing room and separate bathroom, you couldn't wish for more. I found all the staff to be helpful, friendly and very welcoming. Many thanks, look forward to a return visit!

"Barry and Tina cook"

5
User 11/06/2018

Made to feel welcome from the moment we arrived until the moment we left. The food was very good even though the evening meal menu was limited. Friendly staff nothing was too much trouble can't wait to visit again ??

"Wedding venue"

5
Andyswork, Windsor, United Kingdom 08/06/2018

Well reviewed once already and stayed many times. But this time we had our wedding followed by dinner reception then a evening of fun in there function room. We had great value for money and all the staff were exceptional. The location was helped by the weather, so we could drink with guests out on the balcony area and enjoy the seaside location to it's fullness. The “wedding Bedroom” with its four poster bed and walk in dressing area, was very special. Highly recommend. Thank you York Staff xxx

"Relaxing long weekend visit."

4
User 06/06/2018

Spent four days at York House, we booked a executive king size bed room, not quite sure that is what we got as reception had us down as a standard room with king size bed, but it was a good size ground room overlooking the sea with a large bathroom. I think it was designed as a disabled room. I didn't bother to question it with reception as nothing really to complain about. The hotel has a small pool which is clean & safe and a nice well stocked bar area with access to a seating area overlooking the beach. The hotel is well situated close to the pier and shops, the staff are friendly and pleased to help. I managed to park right outside the hotel at a cost of £1 until 11am the following morning. I would definitely book here again. I did not try breakfast as I managed to tick the wrong box during the booking process but it looked to be good quality. One small observation was that the dining room carpet could do with a clean as we noticed a definite odour when walking through the dining room to get to our room.

"Relaxing weekend"

4
Charison, Jersey 04/06/2018

Spent a long weekend here with my mother, we chose it because it has an indoor pool. Our first room wasn't very comfortable so the manager moved us to another which was excellent. Some of the hotel looks a bit tired but the lounge areas are comfortable. There is a veranda at the front of the hotel which is shaded and some seats on a lower level in the sun. Breakfast is self service and there is quite a selection. We ate dinner here one night and it was good. What makes this hotel are the staff, they are cheerful and nothing is too much trouble

"Lovely"

4
Sally-Anne W, Portsmouth, United Kingdom 04/06/2018

Ended up staying here by accident as the hotel we previously booked was dreadful ... staff very helpful... hotel clean ... and great to have a swimming pool. Nice bar with outside seaview.. didn't have a seaview but room was lovely so didn't really matter

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear Sally-Anne W, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Easbourne. It's great to read that you had a pleasant stay here with us and found the hotel and staff welcoming. We are the only hotel in Eastbourne with an indoor heated swimming pool and we always keep it at around 30 degrees so it's perfect for a relaxing swim and I'm glad you enjoyed it. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Great View but attention to cleaniness very poor."

2
Bruce T, Essex, United Kingdom 04/06/2018

The room I stayed in offered a wonderful view of the sea, but the decor a bit dated. However the bathroom was not very clean. The overflow in the basin was so dirty wouldnt use it, shower fitting very old plus cobwebs/ dust in corners not attention to detail or cleanliness. If the hotel invested in some modern refurbishment in the bedrooms and major bathroom improvment this could be a wonderful hotel but unfortunately it does get booked up due to its location and gets away with it. Therefore guest put up with it.

"Best Western York House Hotel"

4
amylouh2018, Royal Tunbridge Wells, United Kingdom 31/05/2018

We stayed in a triple room with sea view which was very nice. Could have been improved with more hooks/radiators in bathroom and perhaps a table with chairs next to the window, rather than the sofa. Some parts of the hotel do look tired, the changing rooms for the pool really need updating to the standard of the hotel bathrooms and carpet in lift looked very grubby. Loved the pool though.

"Lovely stay"

5
49nikib, Littlehampton, United Kingdom 30/05/2018

This is the third time we have visited. We take our two small dogs who love a seaside holiday. Hotel staff, particularly young lady working in the bar and gentleman managing the restaurant. (Sorry should have got names.) They couldn't have been more helpful. We are back again in August for the airshow. Looking forward to continued great service.

"Lovely stay "

5
Lizajt, Rainham, United Kingdom 30/05/2018

Booked here to take the kids away for a break amid revision for exams. Booked two rooms, both superior and they were exactly that. Both rooms well decorated and spotlessly clean. Appreciated the choice of beverages on the tea tray and plenty of extra milk on request. Requested a sea view and that is what we got. A very comfortable night & stay. Short walk to the pier and plenty of places nearby to eat. Hotel staff very pleasant and helpful, even being able to locate a pack of playing cards for us. Breakfast was excellent and covered all out tastes. Overall can't fault the hotel at all. Highly recommend a visit here for all age groups.

"Last minute break"

4
brywatty, East Midlands, United Kingdom 29/05/2018

A Grand Experience- we had just been disappointed at Heathrow because our flight had been cancelled to Italy, we decided to get away for a few nights to ease the blow of our travel disruption by finding a hotel in Eastbourne for a few nights. We were so lucky to drop into The York House Hotel and meet William the manager who offered us a stunning contemporary room complete with modern decor. Well equipped and very much appreciated, thank you everyone for the wonderful hospitality!

"midweek break"

5
tinkerbell19512014, london 28/05/2018

have stayed at this hotel many times before always enjoyed our stays,this time we had a superior king room with sea view,very comfortable room with large flat screen telly comfortable sofa wi fi very nice walk in shower with luxury toiletries,a separate kitchenette also sea views microwave cooker fridge everything we needed.the breakfast was good quality and provided hot and cold foods ,really good.staff very helpful .can`t wait to go again.

"royal weekend"

5
saladin_13, Maidenhead, United Kingdom 23/05/2018

The hotel is located close to the beach.our room was spacious and well maintained. the staff were excellent very friendly and thoroughly professional..The breakfast is optional with a choice of buffet or a selection from the menu.. very good and very reasonable. We will be returning next month .a very warm thank you to everyone at B.W..

"First Visit"

5
User 21/05/2018

I had an overnight stay at this hotel as I am bringing 40+ ladies for a break to Eastbourne in October. Lovely. friendly staff, great food and pleasant clean rooms. I am sure this hotel will suit my ladies down to the ground. Looking forward to our stay in October!!

"20 years of girls on tour"

5
User 13/05/2018

Lovely clean and friendly hotel. Fantastic reception staff. Lucky enough to have a sea view and sun to sit on the beach which was right outside the hotel door. 10 min walk to everything, lovely restaurants and shops. Thoroughly recommend.

YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Dear SashJas, Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel. It's great to read that you enjoyed your stay here with us in Eastbourne and that the Reception Team was helpful and made you feel welcomed. The Team and I all look forward on welcoming you again in the near future. Kind regards, William

"Very disappointing!"

1
User 09/05/2018

Stayed one night at the seaview double room, which is spacious with stunning view. The front office manager, Mr. Harvinder Singh was very helpful to bring up ice and burn gel when my wife was accidentally injured by hot water in the room. Having said that, the hotel disappointed us in several major areas. Firstly, the hotel is being renovated to instal air conditioners, and OMG, both air (see photo) and noise (hammer noise) pollutions began next to our balcony at 9am! Secondly, you could clearly hear other guests' footsteps on upper floor at night and early morning. Finally, waiters at the restaurant were rude! We came for breakfast and stand at the unmanned entrance for more than 30 seconds, and nobody looked after us. We subsequently managed to find an empty table ourselves, but heard one of the waiter was intentionally mumbling to his another colleague that we sit like “ghosts” ! I complained to him on such very bad manners, and he apologized. We are international travelers, and never come across all of above bad experiences in one go at any hotel! Will never come back and highly recommend potential guests to avoid booking unless rectifications are made by the management.

YHHManagement, General Manager at Best Western York House Hotel, responded to this review
Dear Jesusloveyou, This appears to be posted by accident to our page. If you could kindly review it for us and remove appropriately. We hope to have the opportunity to welcome you to the hotel in the future. We have a friendly, professional team here. Kind regards, Stuart Anderson

"Pleasantly surprised - great staff"