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A Memorable Hotel Experience
A Memorable Hotel Experience
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New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
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Stayed there on a short layover in Djibouti, and if I had to do it again, I wouldn't stay there. Front desk staff was hit or miss. Some were friendly and smiling, while some others didnt seem to care at all. We requested to have a cot put in our room (every room only has one bed) since we were 2 solo male travelers. We had to call the front desk several times in order for them to finally bring one over. Room was very spacious with all amenities necessary for a decent stay, and including a mini fridge. Big issue was the AC not working at all, and when its 100 degrees out there (40 celcius), thats not comfortable at all. When we checked out, the front desk guy arranged a taxi to the airport for us (he said; Im calling my brother). Then told me to pay him 1500 francs. Well, when we arrived at the airport, he wanted 3000 francs and said the guy at the desk wasn't his brother and didnt agree to that amount. This was absolutely frustrating and completely unprofessional from the front desk staff. This caused an argument with the driver, and a police officer had to come over to see what was goin on. I wouldn't trust this guy again. Overall, the hotel is perfectly located in the city center. Room is huge with good amenities. But the AC not working and the very unusual practices and attitude from the front desk staff was a big letdown. Id recommended staying somewhere else.
Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your experience did not meet your expectations. We are particularly concerned by your comments regarding the air conditioning, the delay in providing the additional cot, and the interaction concerning the taxi fare. We fully understand how frustrating and uncomfortable these situations must have been, especially during the high temperatures in Djibouti. We also apologize for the inconsistency in the level of service you experienced at the front desk. Providing every guest with a warm, professional, and attentive welcome is extremely important to us, and your comments have been shared with the relevant team members for review and improvement. Regarding the taxi situation, we are sorry for the confusion and inconvenience caused. We take such matters seriously and will reinforce the importance of clear communication and transparency when arranging transportation for our guests. At the same time, we appreciate your positive comments about the spaciousness of the room, its amenities, and our central location. We are pleased that these aspects contributed positively to your stay. Your feedback is valuable to us as it helps identify areas where we need to improve. We hope you will give us another opportunity in the future to provide you with the comfortable and professional experience we strive to offer every guest.
I had a very pleasant stay at Best Western Premier Djibouti. The hotel is comfortable, clean, and the staff are very friendly and helpful. I especially appreciated the free airport pick-up service, which made my arrival very easy and convenient. Highly recommended!
Thank you for your wonderful feedback! We are delighted to know that you enjoyed your stay and appreciated our friendly staff, comfortable facilities, and complimentary airport pick-up service. We truly appreciate your recommendation and look forward to welcoming you back soon!
The location is excellent, and my stay was wonderful. The staff were helpful and attentive, and I highly recommend this establishment.
Thank you very much for your kind feedback. We are delighted to hear that you had a wonderful stay and that you appreciated our excellent location. It is also very rewarding to know that our team was helpful and attentive throughout your visit. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you again in the near future.
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