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Best Western Plus Hotel Denton Inn & Suites, Denton

4.5/5  - basé sur 347 notations.
2910 W University Drive, 76201-1632, Denton, United States - See map

Feeling lucky? The Winstar World Casino® is just a short drive from our Denton hotel, where service and quality come together. Many students, faculty and staff stay at our Denton, TX hotel when in town to visit North Texas University or Texas Woman's University. If you're here for graduation, homecoming, or are teaching for a semester, count on our property to provide you with the clean, quiet accommodations you deserve. Easy access to I-35 makes it simple to commute or travel around the area. Our hotel in Denton, TX is within walking distance to shopping and dining, but you can leave the most important meal of the day to us. A full, free hot breakfast features buttery waffles and pastries, fresh fruits, a yogurt and cereal bar and bottomless 100% Arabica coffee or chilled juices. We're close to both universities, making it easy to have a great, hearty meal before class or meetings begin. From golfing to games, there's no end to the recreational opportunities near our Denton hotel, including the Texas Motor Speedway® Racetrack. We're a popular property for reunions, and many fans of sporting events at the universities count on us to provide cool accommodations. After a day of sports, games or travel, luxury bedding and southern hospitality are just what you deserve. Kick back and relax in your oversized room with Sleeptronic pillow top beds, where peace and quiet is guaranteed. Many business travelers call our Denton hotel their home away from home, like employees of Texas Health Presbyterian Hospital and FEMA government employees. Visiting professors, faculty and staff count on us to provide comfortable extended stays, whether they're here for a special lecture or an academic year. If we can do anything more to make your stay even better, just ask. We aim to please. Reserve your next stay at the Best Western Plus Denton Inn & Suites today and save!

Best Western Plus

Hotel Denton Inn & Suites

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Hotel advantages

  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 346 guest reviews
NOTE ISSUED
Excellent
194
Very Good
88
Average
38
Poor
17
Terrible
9
REFER TO NOTICE
Business Business
81
Couples Couples
64
Family Family
152
Friends getaway Friends getaway
20
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Always good"

5
27/08/2018

We have stayed at this hotel several times. Tried a couple of other area hotels but was not satisfied with their service vs price as this BW. The staff is always attentive and very friendly. The breakfast does not vary day to day but is a good standard buffet menu that is kept well stocked and tidy. They recently remodeled and everything looks fresh. All the rooms have a love seat/couch so you aren't stuck sitting on the bed all the time. The location is excellent. Easy to get on and off the interstate. There are many restaurants within walking distance or a short drive. Very close to shopping. And an easy drive to lovely downtown Denton (a must visit).

Suresh_Patel_Denton, Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you very much your extremely wonderful and very elaborate review.We really appreciate your observant eye and mentioning every detail of all the advantages that goes with staying here. Your kind comments will encourage all of us here to do even better in future.Hope to see you again soon.

"Surprisingly nice hotel."

4
09/08/2018

Very friendly staff and clean/comfortable rooms. Best breakfast I've had at a hotel in a long time. Gym was sub-par. Locating was difficult to reach due to construction but once you got there you could walk anywhere you needed to go.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for your wonderful review and indeed very precise and keen observations. All of us here are grateful that our hard work was mentioned in such words. We are inspired to work harder to please you in future. Hope to see you again soon.

"Great Value"

5
20/07/2018

We stayed a week. Had grandkids in at the pool, great fun. They had construction going and you could not tell. The location was great! Staff was always available to help, with any needs. This will be where we stay in Denton, Texas!

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Business Trip"

4
30/06/2018

Visited early June for 4 nights very nice hotel! Excellent hot breakfast, clean, modern rooms, super friendly and helpful staff. Excellent pool area to sit and relax. Right beside the hotel are a few restaurants. All around great trip thank you Best Western!

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for your excellent review about your stay with us. It will surely inspire us to serve you better.

"Great staff and friendly too"

5
18/06/2018

Was here for daughter's graduation. Booked a suite and really liked the room. Only issue was one of the AC units wasn't operating correctly. Late-night staff found an oscillating fan and made EVERY effort to make family comfortable. We couldn't move to another room due to the hotel being completely occupied. I WILL come back to this place. Very convenient to a lot of close by stores or restaurants. Rooms are nice and clean. Breakfast is really nice and NOT just 'carb-filled' there's protein to pick from along with some fruits too. I believe whether passing by or staying in the area, this is a very good place to stay.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Carlos, Thank you for your wonderful review. Your observations help us and encourage us to serve you better in future. Your kind and understanding note will greatly boost our morale.See you next time when you are in town.

"UNT visit"

5
05/05/2018

Friendly staff; free breakfast; clean comfortable rooms; convenient to lots of restaurants, shops, and UNT campus; microwave and refrigerator in room. I have stayed at this location in the past and will return to this hotel in the future.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Lori, Thank you for your kind and encouraging remarks about your stay here with us. Hope to see you soon.

"Great Place to stay after traveling ALL day/night"

5
23/04/2018

This was our second stay at a Best Western and we were pleasantly surprised. It was nice, although the bed was harder than what "I" liked, wife was good with them. The rooms seemed very clean and the linens were relatively new. We would like to have checked in earlier than 12:20 am. We booked this on line five minutes before we arrived at it worked out perfectly. One major complaint was that they stopped serving breakfast at 9AM... for some folks that arrive at 12:30, it was too early, oh well. We will definitely stay there again...

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Neal, Thank you for your elaborate review.We will pass your idea about the breakfast time up . Hope to see you again,

"No AC no apologies"

2
23/04/2018

Got to room at 12:30 after traveling all day. Got in bed and found out AC wasn't working. Tried calling front desk on room phone, no answer. Tried on cell phone, no answer. Got up and got dressed, went down to front desk, told him I'd been trying to call him, just a puzzled look. I told him what the problem was, another puzzled look. He had forgot to switch on the AC in our room at the front desk. Said there you go, no apologies at all. Not too pleased.

Suresh_Patel_Denton, Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Eric, Thank you for your review and pointing out about the AC. I sincerely apologize for the inconvenience. Your comments will help us run the place better in future.

"Good place to stay"

3
18/04/2018

We stopped in off the highway with no reservation, we were able to get a king size bed and it was comfortable and the room was clean. The front desk person was nice, but it would have been nice if there had been some carts to use to load our suitcases into the motel. But that is my only complaint. We didn't eat breakfast there as there was a Cracker Barrel right next door. Good area and it was nice and quiet. We would stay there again.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Great Stop for a Night"

5
02/04/2018

Good stop traveling through Texas. I usually travel alone with kids...I want a clean and safe hotel. This fit the bill. The room was clean. I area seemed nice and I felt safe. The pull out sofa was not very big...my 2 girls did manage to both sleep there, but it would not hold 2 large teenagers or adults. The pillows were by far the best I've slept on while traveling. The breakfast was nice...eggs, sausage, potatoes, waffles, etc. The staff was very nice. Near restaurants and next to Sam's Club. I would definitely stay there again.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Saloham, Thank you for taking the time to write a review about your experience with us.We appreciate the kind words. Hope you had a pleasant journey back home.See you again when you are in town.

"Would stay here again, nice for the price"

5
30/03/2018

This appears to be a fairly new property and well-maintained. In mid-March, the somewhat small outdoor pool and hot tub were closed for the season. I stayed for three nights, Thursday night through Sunday morning. The staff was friendly. I called the hotel directly a few days before to add a day to the front end of my reservation and they were able to do it and preserve my rate for the existing days of the reservation. The person at the front desk when I arrived fairly late was pleasant, professional and extremely efficient. I remember the breakfast staff also being friendly without being overly chatty. The room was nicely appointed and quiet. Double pane windows help. I was also facing the back, which looks right into the Fairfield Inn behind the property. The room had a large mini fridge with a freezer compartment that is handy for refreezing cold packs. The desk and bedside lamps had electrical outlets and there was a duplex wall outlet just above the desk. I'm not a fan of the small pillows. That was about the only down side for me. The hot breakfast choices choices included eggs, sausage, biscuits and gravy. There were also tortillas, cheese and salsa for making breakfast tacos/burritos. This looks like one of the "new build" properties and not a converted independent inn. I've generally been extremely pleased with Best Western affiliates and this was no exception. I parked on the east end of the building and entered through the door by the pool. Parking in front does get crowded.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Moring Allen, Thank you for staying with us and we glad you enjoy your stay. I do appreciate for your kind comments. I hope you reach home safely. Have a nice weekend. Will see you again when you are in town. Thank you again. Suresh Patel GM.

"Room good but Parking limited"

4
23/03/2018

The room was nice and clean. Breakfast was OK...not a huge selection. Parking for over-sized or trailers are extremely limited due to lack of spaces and irresponsible larger trucks taking more than one slot in over-sized spaces.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for staying with us. I am sorry you have trouble to park your vehicle. I hope you reach home safely. Have a nice weekend. May see you again. Thank you. Suresh Patel.GM.

"Good choice for a reasonable cost."

5
23/01/2018

Clean, Comfortable, and Quiet. The staff was very accommodating and friendly. The breakfast choices were above average and fresh. Was amazed at how quiet the room was as the night I stayed there it was near capacity. Only thing I would like to see changed is more lighting in the bathrooms. Highly recommend this location.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Paul. Thank you for taking the valuable time to write about your stay with us. We glad you enjoy your stay. I will pass the message for the bathroom light to upper level. May very soon we will resolve the issue. Suresh Patel GM.

"Stayed 10 nights (again) at this excellent & well maintained Best Western in Denton, TX!"

5
22/01/2018

Everything about this Best Western is great! I bring a large group to Denton every year from all over the USA and Canada to attend an event at Peterbilt Motors Co. I count on the Best Western Plus in Denton each year to handle my group and with as many as 35 separate reservations they always come through for me. I stay ten nights every year myself and the staff is always very helpful, breakfast is great and the Hotel (inside and out) along with the rooms are clean and well maintained. The location is also very convenient with shopping, gas stations and many restaurants within walking distance.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Tim, Thank you for your kind survey. It is my pleasure to give the best service you and your group coming science 7-8 years. I am glad Your group is getting bigger and bigger. We are looking forward to see you in Oct 2018. have a nice week. Thank you again. Suresh Patel GM.

"Comfortable enough but noisy"

3
22/01/2018

I'd say 3.5 - walls were thin, hallways a little narrow. Spacious bathroom though shower head was very high and not adjustable. Breakfast was OK - not the best. The bed was gr8 but the sheets did not fit the bed and my hubby too easily pulled them into a bunch with his restless legs. The second night was better after the sheets were changed - not something we would generally do for one night. It cost less then we normally expect and perhaps it's simply the location...some what remote. The breakfast area was really cold being unprotected from the front door. The staff were awesome.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning , Thank you for writing a review about your stay with us. Your observations are very important for us, Thanking you.

"College Road trip"

3
22/01/2018

We attended Orientation for a local college in the area. We later found that you can get a discount by using the name of the college. I wish that was advertised. The Best Western property has a great location; next door is Cracker Barrel, and nearby is Sams, Walmart, Ross, etc. It is near a shopping strip that has a variety of restaurants and more importantly, a Starbucks! The staff at the hotel are polite and efficient. The rooms are clean and modest. We were near the free breakfast so there was noise beginning very early in the morning. The bed was very comfortable and the room was had darkening curtains. We stayed while they were doing some minor updates for tiling. The doors were locked in front to keep people away from the door and we got locked out the side doors. But guest were milling in and about and one showed us the trick to opening the door. It was a real trick, it was something people who stay there often know. So there were a lot of repeat guest or long term guest. The food was prepared by the morning person...could have been a manager. It was okay food.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking the time to write a review about your stay with us. Your observations are very important for us. Thanking you.

"Great value"

4
19/01/2018

I stayed over one night on business. The interior of the room was a bit tattered, but it was clean, the bed was very comfortable, and everything worked. The front desk was very friendly and efficient at check-in. The location around numerous chain restaurants and shopping was nice. All this with a low rate makes for a great value.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Debbie, Thank you for staying with us. We glad you enjoy your stay. The room interior renovation on the way. May next 6 months will be done. Have a nice weekend. May see you again. Suresh Patel GM.

"REAL GOOD, NEW KING SIZE BED"

4
18/01/2018

This is a very good, economical place to stay. Right U.S. 287 The quieter on side is the one away from highway 287 . W e have stayed there in years past and were pleased to have a real good, new king size bed, this year.

"Best Western is Great - Trip Advisor Horrible"

5
08/01/2018

My wife and I only have wonderful things to say about Best Western. However, Trip Advisor, is at best, a "pass through" organization that showed total disregard for the safety and well-being of our family. On a very recent trip we stayed at an upscale location advertised by Trip Advisor. 8 of my family members literally, nearly died from Carbon Monoxide poisoning. Trip Advisor demonstrated no concern. Trip Advisor is off our list

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Margaret, Thank you for taking the time to write a review for your stay. I am sorry to here the incident happen with your family member. I hope you reach home safely. Have a nice week and see you again when you are in Denton. Suresh Patel GM.

"Great for a short stopover"

4
02/01/2018

We stayed here for one night on Christmas eve. Everything about this hotel was exactly as we expected. It's location just off the interstate meant that we didn't need to wander too far off our path for a stopover. The reception staff was friendly and helpful, the rooms were clean, they have HBO to keep you entertained, and there are plenty of restaurants around. Sadly most of these were shut for Christmas eve. Breakfast was a little disappointing on Christmas day. The coffee was insipid and there was a fairly limited selection of bread, cheese, etc. I'm giving it a 4 because although it was convenient and just what we needed, it wasn't an exceptional or memorable stay in any way.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel GM.

"Great place to stop"

5
02/01/2018

This place is priced right and very clean and modern. The staff is excellent and very accomodating. We will stay here again. We called the Holiday Inn Express first and their rooms went from $110 per night to $289 for the same room. Ripping off the New Years Eve buisness.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Nice and clean"

5
31/12/2017

Everything was very nice. I would stay here again. I went for a friend's wedding. This is her 3rd marriage and his 2nd. The groom seemed nice enough. The main problem is he belongs to a religion and she doesn't. Normally I wouldn't care, but he seems intent on converting her! Very bad way to start out. I hope they can work it out because they both deserve to be happy.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Marsha, Thank you for staying with us and we glad you enjoy your stay. Happy new year. May see you again when you are in town. Suresh Patel GM.

"Wonderful Stay"

5
29/11/2017

The staff was pleasant and helpful. The staff who checked me in called my room shortly after I arrived to make sure that everything was satisfactory. The room was well maintained. We enjoyed our stay.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Rebecca, Thank you for taking the valuable time to write a review for your stay. We glad you enjoy your stay and hope you reach home safely. Have a nice week and see you again when you are in town. Suresh Patel GM.

"Good stay"

5
30/10/2017

The hotel was very clean and spacious. Grounds were neat and clean. Location was fantastic for what we needed. Close to softball parks with Sams, Walmart and Academy Sports directly behind hotel. Gas station easily accessible. Numerous restaurants very close.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for staying with us and for your kind comments. I hope you reach home safely and have a nice day. Suresh Patel GM.

"Great location and friendly staff"

5
28/10/2017

Great location for travelers. Nice amenities and great staff. Room was well appointed and clean. Breakfast was a cut above what you would find elsewhere. Reasonable prices and a great value. We are sure to be back next trip through the area.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Joe, Thank you for taking the time to write a very encouraging review about your stay with us. Looking forward to seeing you here next time. Anisur Khan MFD

"Quick weekend to visit college student "

5
17/10/2017

Nice location with easy access to both UNT and TWU. Tons of restaurants and stores in area, and easy access to I-35. Hotel is well kept and staff is friendly. Basic breakfast more than fills you. Quiet rooms that were clean

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Leonard, Thank you for taking the valuable time to write a review for your stay. I want to thank you for staying with us. We appreciate your kind comments for our front desk clerk and the all staff and your remark have been passed on to those staff members. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"Good hotel, Great location"

5
13/10/2017

This was my third time to stay at this hotel in the last several months. I have a child that attends college in Denton and this hotel offers me a comfortable room at an affordable price just minutes from the university.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking the time to write a review and for your stay. Suresh Patel GM.

"Well Beyond Expectations"

5
11/10/2017

I'm normally not one to stay at a Best Western, but due to schedule and dates I had to book here....and I'm so glad I did! The location of this hotel is perfect...very close to the Interstate (yet quiet), walking distance to several restaurants and large stores for shopping. The room was spacious, clean, and modern...bed was comfortable. However I expected all of that; Here is why I say it was beyond expectations: The Staff. When my wife and I walked in we were greeted in a friendly, professional manner by two staff who actually seemed like they enjoyed working there. The staff who maintained the breakfast was fantastic! The housekeeping staff was outstanding! You can't put those things in a brochure, that comes from employees who enjoy what they do and have a genuine desire to help you enjoy your stay. When I come back in the area, I won't hesitate to stay here again.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, On behalf of our entire team we like to thank you. We glad you enjoy your stay and hope you reach home safely. Have a nice weekend. See you again. Thank you again. Suresh Patel GM.

"Nice hotel, all amenities, and great staff."

5
11/10/2017

This hotel is great for the money. The parking lot is well lighted. The hotel is situated in an area with restaurants, shopping, etc. The staff is friendly. Rooms are well appointed and cleaned thoroughly on a regular basis. Highly recommend.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for staying with us and enjoy your stay. may we will see again when you are in Denton. Suresh Patel GM.

"Getting one's ZZZZZZ's"

4
09/10/2017

Although the bed could have been a tad improved, the warm bath before bedtime helped me get a good night of rest. I was a little concerned with outside noises, but at about 10:00 pm, on a Saturday night, things became very quiet and peaceful.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for staying with us and your comments for the beds. We will send the message to our office. I hope you reach home safely and have a nice week. Thank you again. Suresh Patel GM.

"Disappointed"

3
01/10/2017

Disappointed with Best Western Plus in Denton, Texas. The hotel is beautiful on the outside with plenty of parking. Several restaurants (Cracker Barrel, Braums, McDonalds) are within 150 yards of the hotel. Sam's Club is withing walking distance also. Inside, the lobby is very clean and nice and updated. The desk staff were friendly. They have one very slow elevator to access the upper floors, as well as stairs. Our room was very clean but smelled old. I tried to turn on the air but it wouldn't work. I called the desk, and they said they would reset the air. It came on a few minutes later. After a short while it was getting cold in the room so I went to adjust the tempurature setting. It wouldn't work. So I tried to turn off theunit. The control panel was broken. It was either on or off. It was stuck on maximum cool. I told the front desk, but nothing was done to fix it. I had to manually unplug the unit from the wall to turn it off, and plug it back in to the outlet to turn it on.It made the entire stay quite unpleasant. We woke up to an extremely cold room in the mornings, but that was better than trying to sleep without air in the hot and humid nights of North Texas.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Afternoon, Thank you for taking the time to write a review for your stay. Please accept my apologize for any inconvenience during your stay. Suresh Patel GM.

"Great hotel"

5
30/09/2017

Nice rooms and we will be back! Good breakfast fast service and clean place good parking close to restaurants and close to all the shopping strips and I like that the Cracker Barrel is in walking distance

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Afternoon, Thank you for staying with us and your kind review. I hope you reach home safely and have a nice week. May see you again. Thank you again. Suresh Patel GM.

"UNT Parent weekend trip"

5
25/09/2017

convenient drive to UNT campus (can avoid freeway traffic); good location with several stores and restaurants within walking distance; friendly staff;good breakfast; microwave and refrig in room; comfortable bed.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Lori, Thank you for taking a valuable time to write a review for your stay. I hope you reach home safely and have a good week. Will see you when you are in Denton. Thank you again. Suresh Patel GM.

"Appreciation for good staff and hotel quietness and accessible location surrounded by good facilities"

4
26/08/2017

Appreciation for good staff and hotel quietness and accessible location surrounded by good facilities like varieties of restaurants and gas station and some shops,location is perfect as its just of the highways,/roads

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for staying with us and share your kind comments. Have a nice week. May see you again. Suresh Patel GM.

"Family Member in hospital , needed a Hotel close"

5
24/08/2017

We were lucky to get this room at the last minute since hotels in town were booked up for some kind of rodeo event and since we only stay at Best Westerns this property was very close to the hospital where a family member was having emergency surgery. Other family members were not able to get a room here cause of the hotel being booked up. Check in was quick and smooth which was very nice after sitting at the hospital for 13 hours, the hotel is so clean and homey feeling we had a suite on the 3rd floor that was really nice once we got in the room it was very hot and stuffy since the a/c wasn't on and we couldn't get it to come on till our 19 year old daughter thought to push the reset button on the plug and it was on and cooling in no time it worked so well that at 3 in the morning we had to get up and turn it off cause our teeth were chattering. we were so cold. Like other reviews I read about this property when I was looking for a Best Western in Denton the elevator is a little scarey with the noises it made and real hot and cramp but all in all this property is really nice and located close to lots of eating places and shopping and close to I 35

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Vickie, Thank you for staying with us. I do apologize for any inconvenience you experience during your stay. We will pray the god to get faster recovery to your family member and hope you reach home safely. Thank you. Suresh Patel GM.

"Sad situation"

2
24/08/2017

I made these reservations quite early, prior to our vacation. Confirmed with the reservationist that we had a large 28 foot camper that would need to be parked on the grounds that night. She assured me confidently they had plenty of room behind there Hotel. After driving 15 hours and on the verge of extreme tiredness when we arrived, we were told by the front desk clerk there was nowhere for us to park our RV. They were apologetic, but our stress levels levels rose instantly since we were so tired. Needless to say we had to start locating another place to stay in Denton. The gentleman, his name was Shane, at the Hilton Inn across the street saved us. He truly was an angel because we were so exhausted. He honored us with a comprable price and even though they did not offer complimentary breakfast he gave us tickets for a complimentary breakfast in the morning. I cannot say enough good about him. The Lord really blessed us with him. We are huge fans now if Hilton.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Richard, Please accept our apologize for any inconvenience you experience during your stay with Best Western in DENTON. I try to find out your reservation with our hotel and I can't able to find it. May you was staying at the Best Western Primer next to Hilton Garden on south of us location. Next to us we have only Fair Field hotel. We are the Best Western family member again please accept our apologize form Best Western members. Suresh Patel GM.

"Business trip"

5
23/08/2017

Stayed here one night for business, hotel is fairly new and well kept. Clean rooms and clean property, located right behind several restaurants. (Burger choices, mcdonalds to Wataburger or In and Out burger within a short distance. Check in and check out is simple plus you get free breakfast and wifi.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning John, Thank you for taking the valuable time to write a review for your stay with us. We glad you enjoy your stay. We open hotel in 2001. Thank you again. Suresh Patel GM.

"Love the Hotel"

5
21/08/2017

Excellent room and staff. Breakfast was average, but with a pretty good selection. We wanted to book with them again and would have, but the price increased quite a bit for the time we wanted. Other hotels didn't seem to increase quite so much.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Next time when you need to make a reservation call us may we will try to match the rate. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel GM.

"Best Western Waco"

3
20/08/2017

Hotel is a little dated. Beds need to be upgraded. Decor was dated and worn. Great location. Hotel offered a good breakfast every morning. Pool and hot tube were nice. Rooms were pretty quite despite the road work throughout the night.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for your comments for bedding and décor. We will pass the comments to our cooperate office. WE happy you enjoy the breakfast. Suresh Patel GM.

"I'd Stay Again"

5
13/08/2017

Our one night stay was without issue. We enjoyed using the outdoor pool and the room was great. Everything was super clean in our room and bathroom as if it were brand new. Maybe it is. Super close to I 35 and walking distance to McDonalds and Cracker Barrel. I did think the breakfast area for seating arrangement was a bit odd compared to anywhere else that I have stayed in the past.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for staying with us and we glad you enjoy our pool. We just finish our bath room renovation. May will see you again when you are in town. Have a nice week. Suresh Patel GM.

"Great night's rest"

5
07/08/2017

Needed a place to stay for one evening and thus was reasonably priced and all was clean and good breakfast. Will be sure to consider Best Hotel for next year's show that we participated in in August!!!

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Linda, Thank you for your kind comments and we glad you enjoy your stay. I hope you reach home safely. Have a nice week and see you next time when you are in town. Suresh Patel GM.

"Quick Stop"

5
05/08/2017

This hotel was our first stop on a 10 day road trip. It's right off the highway and near to shopping which helped us stock up for the trip. The room was great and quiet and I found all of the staff I encountered to be very friendly. Good breakfast, easy check out and we were on the road.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Harry, Thank you for your king comments for your stay. We are happy you enjoy your stay. May will see you again when you are in town. Thank you again. Suresh Patel GM.

"Great place to stay"

5
31/07/2017

My wife and I make an unplanned trip to help our daughter re-locate within Denton. We've stayed at this location before. We walked in, hoping for a room. A king suite was available so we took it for the night. Quiet location right near the interstate and a few major restaurants. Great place to stay,

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Gene, Thank you for staying with us. We glad you enjoy your stay. May we will see you again when you going to visit your daughter. Thank you again. Suresh Patel GM.

"family reunion 2017"

5
29/07/2017

this is a nice hotel the rooms were great, check in and out were easy and the staff was very friendly. there are plenty of places to eat around the hotel. the breakfast is good for quick and easy would stay here again, best part got to see an friend

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for your kind review for your stay. We glad you enjoy your stay and we welcome you back when you in town. We hope you reach home safely. Thank you again. Suresh Patel GM.

"vacation 2017"

5
29/07/2017

our stay was very nice, the room was great lots of room, staff was friendly, the breakfast was okay, and there were lots of place to eat. would stay here again always had nice rooms . it was easy to check in and out.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. Suresh Patel GM.

"welcoming, clean place to stay"

4
23/07/2017

This is a good value and reliable place to stay/ I strongly advise again using Expedia to make your reservation. It is better to rely directly on hotel staff. The Internet works well and the breakfast is good.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again.

"NOT FOR DISABLED"

1
23/07/2017

Got to the hotel and checked in fine. Came back at 11:30 pm and the elevator was out of order. Had this been a random occurrence, so be it. But the desk clerk responded, "Oh this happens when we get busy." Obviously a recurring problem that management refuses to deal with. Despite my physical handicap, we had to climb 3 flights of stairs and management cares NOTHING.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Please accept my apologize for any inconvenience you experience during your stay. I understand your problem when you have to climb stairs. The elevator is the technical problem we can't fix it right away. Suresh GM.

"Trip"

5
18/07/2017

Our stay at Best Western was very enjoyable. Great customer service and room was comfortable and clean. We will be staying at Best Western at our next out-of-town trip. Enjoyed the breakfast and friendly staff.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Steven, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Excellent PlaceTo Stay"

5
12/07/2017

This facility is ideally situated off interstate 35. Its location is surrounded by several places to eat and shop. The service at the hotel was personal and individually centered. My room was exceptionally clean; appliances worked; internet access was exceptional, and the comfort of the bed was outstanding. I was impressed with the personal greeting upon arrival and the offer to upgrade my room without charge and without my having to ask. I recommend this hotel for your next stay because the employees are customer centered, food is good, room is comfortable, and the employees make you feel valued.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Mr. Anthony, Thank you for taking the time to write a review about your experience with us.Your keen eye and appreciation for all aspects of your stay is indeed wonderful. Your words are very inspiring for all of us here and will serve to do even better in future for all our guests.We hope to see you again when you visit our city. Sincerely, Anisur Khan MFD

"Definitely a good choice!"

5
10/07/2017

This is a very nice, affordable hotel. Close to the interstate highway, but still very quiet. Staff was very friendly and helpful. Room was very clean and nicely decorated. Many places to eat nearby. We stayed only one night, but will definitely stay here again when we need a good hotel in the area.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Jun 23, 2017 Good Morning, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"We will stay again!"

5
08/07/2017

The room, building and grounds were very nice and clean. The staff, from the general manager to front desk and housekeeping provided excellent customer service. It was a great location, near shopping, restaurants, gas, etc. The breakfast was delicious every morning and the area was clean and organized. We couldn't have been more impressed. We will definitely stay here again.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Heather, Thank you very much for your wonderful review. By your appreciation of our efforts you are helping us to try even harder to see that you are satisfied. Your business is very important to us. Hope to see you in future when you are in Denton.Let this be your home away from home. Sincerely, Anisur Khan MFD

"Highly recommend"

5
05/07/2017

We had a group of family and friends staying for a wedding event. Everything went very smoothly. Even with a few renovations in process, the hotel was well kept and clean. James and Mahwish at the front desk were extremely courteous and helpful. The staff were a pleasure to deal with as well. The breakfast bar was extensive and well maintained. There was an issue with the elevator and the staff quickly relocated my aunt with health issues and my uncle to the first floor. Really appreciated that. Elevator was only down for a short time before returning to normal operation. This occurred on a Sunday, so amazed at the attention to get issue resolved quickly. Pool was nice and maintained. Will definitely stay at this hotel again. Thanks

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Sir, Thank you for your wonderful review and keen observations. It will serve us all to do better in future. Sincerely, Anisur Khan MFD

"I can't recommend"

3
29/06/2017

I stayed one night with my wife and two boys. Check-in was easy, but the young lady at the front desk clearly didn't like her job. The rook was spacious but not in good repair. The bathroom door wouldn't close all the way or lock. Wireless internet worked well and the breakfast was average. The pool was nice, but the hot tub's water level was low and wasn't particularly hot, more like tepid. The fitness room was very small and the equipment old and in poor repair. I have stayed in several BW Pluses and this one in Denton doesn't seem to meet the standards typical of the "Plus" brand.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Sir, Thank you for your observations. It will certainly help us to do better in future. Sincerely, Anisur Khan MFD

"Great for a weekend!"

4
24/06/2017

The location was perfect for an event we attended just outside Denton. There is gas, food, and shopping right nearby so we were able to walk to breakfast at Cracker Barrel (the hotel provides breakfast too - we just didn't partake). The room was clean and large, with a comfortable bed. I booked the Advance Purchase rate on the Best Western website, and my booking confirmation clearly says that the full bill will be paid at time of booking. It turns out we ended up paying at checkout (and spending half an hour running through credit card statements to make sure we hadn't double paid). We were on the third floor and the elevator was out of order for some of the trip, and the staff said it's because it overheats and is a known problem. So, if you don't do stairs, I'd request the first floor. Overall it was just what we needed though, and I'd stay there again.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking the time to write a review on your stay with us. I apologize for any inconveniences you had. Happy to learn that you liked the room and the location. Hope to see you again next time. Sincerely, Anisur Khan MFD

"A good quiet stay"

4
22/06/2017

Had to stay here 3 nights this week and I'm glad I did. It is centrally located, has lots to eat within walking distance, always clean, priced moderately and QUIET. I enjoy this hotel because the halls are quiet and well insulated. I do not hear other people and the interstate is not heard even on the north facing rooms. I do hate the bright lights from McDonald's but it's not too bad. As I said it's clean, the breakfast is ok but parking is not too good. Suggest if ya get a good spot... walk to go eat. The owner has been here every time ice stayed and is always working and greeting everyone. This is always a food place to stay and I will be back.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Sir, Thank you for your very perceptive observations about our hotel. It will inspire us to do even better in future. Sincerely, Anisur Khan MFD

"Another awesome stay"

5
22/06/2017

Stay here all the time when I come to Denton, Texas. Staff is outstanding and very caring. Nice large bed and room. Manager would greet people at breakfast. Breakfast is awesome. Place is very clean and located by restaurants and stores. Very easy place to find off I-35. Look forward to my next visit and staying at such nice hotel.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Clark, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Unbeatable for the $$"

5
13/06/2017

My wife and I stayed here while my son was at UNT. A few mixed reviews before I booked. Let me say the hotel and staff was awesome. Clean rooms, mini fridge and micro. Great breakfast to boot. I got the room for $70 and that was a steal. We will definitely stay here again.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking the time to write a review for your stay. If our guest happy and enjoy there stay we happy. may see again when you are in town. Thank you again. Suresh Patel GM.

"Exceeded high expectations "

5
13/06/2017

After having a horrible experience at a different chain hotel, we switched to this one on our family vacation. All of the staff were very friendly, room was outstanding (great beds, A/C worked great), and the pool area was really nice). Breakfast was nice and the kids gots minor thrill from the Texas shaped waffles. Only thing I can think of to improve slightly is better nighttime lighting by the hot tub area and maybe slightly warmer pool would be preferred.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review for your stay. Welcome to Best Western family. We glad you enjoy your stay. Have a nice week and may see you again. Suresh Patel GM.

"Nice"

4
11/06/2017

Very clean, breakfast was good, bed was comfortable,hotel was clean. We were not recognized as reward members. But above all it was a nice place to stay. James got us with a early check in. Close to shopping and places to eat. We will go back anytime.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning David, I do apologize for not recognized you as BWR member. Thank you for taking the valuable time to write a review. We glad you enjoy the breakfast. May will see you when you in town. Thank you again. Suresh Patel GM.

"A great Location, but no view"

3
07/06/2017

Denton is a small town with many restaurants and interesting places close by. The first night we walked to a nice Tex Mex Restaurant. Then we took our car to "the Square" where the historical area was as well as many restaurants and interesting stores. All were within walking distance. This was an older hotel; which could have used an uplift in the halls and common areas. (One door needed fix to enter with the room key). Our room was nice; nothing fancy. I had to ask for a hairdryer as there was none in the room.. It was ok for the price. Our view was the Ramada Inn next door.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Please accept my apologize for any inconvenience you experience during your stay. Suresh Patel GM.

"Wedding Stay."

5
06/06/2017

Very nice and clean hotel and rooms. We had our entire family there for our daughter's wedding. Nice stay over all. The hotel is conveniently located, with several restaurants and stores very close, which is great, however with that there is quite a bit of traffic running through the parking lot.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Michael, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We glad the wedding gone well and every family member enjoy. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Very nice hotel"

5
05/06/2017

We were traveling home without a hotel reservation and it was after midnight and this was the first hotel we stopped at, the young man at the check in counter was so polite, friendly and courteous we took the one room available and were so glad we did. We had a suite and it was large comfortable and very clean. We had a very restful night and signed up for their rewards program so we can select a Best Western the next time we travel.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel GM.

"Great Place to Stay"

5
18/05/2017

I have stayed at this location several times. The staff is great as are the rooms. Very clean and spacious. Beds are comfortable and the tv is very large. Check out is 12:00 which is nice. Warm breakfast is good to wake up to. I will continue to stay there whenever I'm in town.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Sherri, Thank you for making those wonderful observations about your stay in our hotel. We hope to see you again when you are in Denton. Sincerely, Anisur Khan

"Above the rest!"

5
17/05/2017

We recently traveled to Denton for a UNT graduation, and can't bring ourselves to stay anywhere besides this Best Western. The manager, Suresh, and the staff are courteous and the hotel is immaculate. We downsized to a less expensive room after 2 nights (by the time I booked, the most expensive room was all that was left for graduation weekend), and they stored our luggage so that we didn't have to haul everything to the car when we checked out of room A. The next morning, Suresh was in the office, and commented on our items. When I explained that we needed to check out because we were changing rooms on Saturday, he looked troubled and said he wished he'd realized we did that-that he would have found a way to let us stay in room A, simply so that we wouldn't have to pack up and move. I always have fun making my Texas shaped waffle there, too! The property is adjacent to a Braum's, which I was not familiar with, but have grown to become a fan!

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Parker, It is my please to serve you when you are home away form home. Thank you for talking the time and writ a review for our hotel and service. I hope you enjoy your stay and reach home safely. May we will see again when your in the town. Thank you again. Suresh Patel GM>

"Clean and comfortable"

5
12/05/2017

This hotel was the perfect stay after a very long day on the road. The staff at check-in were friendly and professional. The room was large and clean and the bed very comfortable. The breakfast was the standard you get at these hotels but much cleaner and there was no shortage of any items. I'd definitely stay here again.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning Heather, Thank you for your kind comments and we glad you enjoy your stay. I hope you reach home safely. Have a nice weekend. May we will see you again when you are in town. Thank you again. Suresh Patel GM.

"Excellent location"

4
06/05/2017

The location and price of this hotel has kept me returning when on business in Denton The hotel is close to the Universities, eating establishments, stores and gas stations. The staff was friendly and courteous. The breakfast was adequate and there were no problems checking in or out.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking a time for your king review. We glad you enjoy your stay. We hope you have nice trip for Denton. Have a nice week and will see you again when you are in Denton. Thank you again. Suresh Patel GM.

"Excellent service! Most comfortable bed!!"

5
02/05/2017

I suddenly got very ill on a road trip to from NOLA to OKC. There was a road block, so my GPS took me on a 20-mile detour through a fancy-schmancy residential area with no hotels for miles! Worst. Feeling. Ever. I was near panicking. BWP was the first hotel I came to. The host checked me in immediately. He gave me bottled water and cookies. He even called to check to see if I was ok! The bed was sooo comfortable. Everything was comfortable! Even though it was right by the interstate, it was so quiet. Truly a Godsend.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. It was my pleasure to give better service when they home away home. We hope you will come back and see us again soon.I hope you are feeling better now. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Anisur Khan,Front Desk MGR

"Denton Best Western"

4
02/05/2017

This is not a bad place to stay. It is in a good location - close to shopping and entertainment. Rooms are pretty nice, even though the first room we were placed in hadn't been cleaned by house-keeping yet.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Christopher, Good Morning. I hope you reach home safely. We do appreciate for your kind review. I do apologize for any inconvenience you experience for cleaning the room. May we will see you again. Thank you. Suresh Patel GM.

"Nice Place"

5
02/05/2017

Easy access from the Interstate.Hotel is located within walking distance of several good restraints. A very nice hotel with secure parking. Recommended and will stay there again the next time I'm in the area.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning David, Thank you for taking a valuable time to write a review for your stay. We glad you enjoy your stay. Will see again when you are in the town. Have a good week. Suresh Patel GM.

"A Little Dissapointed"

3
18/04/2017

I made reservations in January for my mom and I as we were attending a conference nearby on Easter weekend. The best room we got was on the third floor right across from the elevator where a man decided to sit and put his phone on speaker and have a loud conversation until after 1am. The next morning tried to iron my shirt but the iron was broken and water was running out of the bottom. Tried to pop some popcorn that evening but little microwave so cheap it burned it on 2 minutes and didn't pop the second bag at all on a lower minute setting. Our third night-after a long day we wanted to go sit in the jacuzzi which was advertised as open until 10 pm. It was locked at 9:30 pm and no one was at the front desk to ask why. Yes the room and bathroom were a nice size and towels were nice. Just a bit dissapointed.

Suresh_Patel_Denton, General Manager at Best Western Plus Denton Inn & Suites, responded to this review
Dear Guest, I do apologize for any inconvenience you experience during your stay. Pool is close, is not open we just had renovate the pool and is not ready to open. I am glad at least you like the room. Suresh Patel GM.

"Looks can be deceiving"

2
12/04/2017

The hotel looks good and the service was great, but the rooms are not clean. We encountered a fly/bug infestation in the first room, and the second (substitute) room was right next to the breakfast area and proved to be vey noisy starting at 4:00 am. We also found evidence of bugs (dead ones) in that room as well. The breakfast was very good and the staff was nice and helpful.

Suresh_Patel_Denton, Front Office Manager at Best Western Plus Denton Inn & Suites, responded to this review
Good Morning, Thank you for your survey. I think I call you yesterday and talk with you regarding you have some issue in the room. I personally apologize for any inconvenience you experience during your stay. We post 2000 points to your BWR account. Suresh Patel GM.

"Texas Motor Speedway trip"

5
09/04/2017

Clean comfortable room. AC blew super cold. We stayed in room 115 it has a king bed and a giant jacuzzi tub. It was perfect after our 9 hour drive from Missouri. Ladies at the front desk are very friendly and answered our questions. I would definitely recommend this hotel.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest Jenna, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. It was my pleasure to give better service when they home away home. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Clean, well furnished, comfortable hotel"

4
02/04/2017

Very nice large and comfortable rooms. Very tiny breakfast room but adequate breakfast selection . We were disappointed that they did not provide 24 hour coffee in this area. We could not connect to their Wifi and staff was unable to help with this. Tried to say it was our computer but it worked in other hotels on nights before and after our stay there.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning Richard Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Nice check in and rate."

4
01/04/2017

Arrived around 9:30 pm. The clerk that checked me in was very friendly and the process was quick. The room was clean and spacious. I would have given 5 stars but the bedding was just ok. I slept great, very quiet.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Suresh Patel. GM

"Wedding"

4
27/03/2017

Nice hotel rooms clean, staff very friendly. Pool was closed so no place to hang out and visit with family. Breakfast was ok could of offered a little more. Nice location things around you to shop or eat.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel GM

"Best stay on our road trip."

4
16/11/2016

It was obvious the manager had ensured his hotel was well prepared and customer ready. Would recommend this hotel to anyone. Room was clean and comfortable, breakfast was well prepared and restocked as guests consumed the food.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning Robert, Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel. GM

"Excellent!"

5
14/11/2016

Attended a family wedding in Denton recently. Our entire group stayed at this Best Western. Suresh went out of his way to make our stay comfortable & memorable. The property is conveniently located, very clean & well maintained. Staff were pleasant & courteous.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking a valuable time to write a review for your stay. It is great you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel GM.

"experience during stay"

4
03/11/2016

overall quality and stay very good stay was very friendly and eager to help bathrooms very clean quality of breakfast items were very good parking could be a problem on weekends excellent location butt can be a problem due to construction on interstate 35 this will go away when construction is finished

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Loved the place!"

4
23/10/2016

Nice, clean, quiet. Near lots of shopping and food outlets, great amenities like laundry facilties and full breakfast. Would've gotten 5 stars if they kept the breakfast buffet open a little longer on weekends. I'd definitely stay there again.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning, Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel GM.

"Very well maintained Hotel with a top notch staff !!"

5
19/10/2016

I bring a group of roughly 60 people to Peterbilt Motors in Denton from around the U.S. and Canada every year. Every aspect of their visit to Denton is very important to me including the Hotel. I choose the Best Western Plus Denton every year because the Hotel is always very clean and extremely well maintained ! I highly recommend this Hotel from staff, to cleanliness, to location.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning Tim, Thank you for your king review. I apologize in your 7 days I make it to see you personally. 2 days I have to go funeral out of town came back and I went to Best Western convention in Phoenix for 4 days. When I came back you was gone. Sorry I miss you. I hope everything goes well. This year we have hard time to get all your guest for guest room. I will make sure next year we will have enough rooms. Thank you. Sincerely, Suresh Patel GM.

"Lovely holiday"

5
15/10/2016

I had a room to myself, but travelled with friends. The manager, James, made the accommodation brilliant. His hospitality was great, but all the staff were lovely. The room was huge, clean and good facilities. Met all my needs and more. The breakfast was ok but a bit more variety and English tea would have been good. (They had lots of British guests) Highly recommended.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for your stay. I am sorry I can't make your name. I want to thank you for staying with us. We appreciate your kind comments for our front desk clerk and the all staff and your remark have been passed on to those staff members. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"Clean, modern and nice hotel"

5
12/10/2016

This hotel's location was easy access on and off of freeway. Staff was pleasant and courteous when checking in and out. The room was modern, clean and air conditioning works great. I would like to see brighter lighting in the lamps for reading at night. The bed was comfortable with plenty of pillows.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Good Morning Jim, Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home. It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business. Have a wonderful week and I hope to welcome you back soon! Thank you again. Suresh Patel GM.

"Friendly staff!"

2
10/10/2016

I love the staff, they were courteous and helpful. The hotel is exactly like the pictures; which is always helpful when booking a room. I went for a cheaper hotel and I got what I paid for. It's not their fault, it's just not what I like to stay in. I had never stayed in a Best Western. Most other hotels in the area that I usually stay in were booked because of the Rosh Hashanah celebration. My choices were drive to Gainesville, pay up for a plush hotel or stay here. I chose economical and I soon wished that I had not made that choice.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Kheri, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Adequate but needs cleaning"

3
09/10/2016

We stayed here one night. Overall I rated it average. Check in and cooperativeness was excellent, however, the carpets in particular needed significant cleaning. The breakfast was the usual and well presented. The fitness center was in need of cleaning and half the equipment needed maintenance.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Scott Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Close to UNT"

4
03/10/2016

This hotel includes some of my favorite things in a hotel: ventilator fan in the bathroom, curved shower curtain rod, and a mirror outside the bathroom which is near an outlet. Now if hotels would only bring back fitted sheets and incandescent light bulbs! Good experience overall. We'll be back.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Jane, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Southern Hospitality"

4
16/09/2016

This hotel was extremely clean and up to date. Beds were very comfortable and you could not hear noises from others.Very quiet. Staff were super helpful and courteous. Breakfast was a nice selection but nothing exceptional.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for your stay. I am sorry I can't make your name. I want to thank you for staying with us. We appreciate your kind comments for our front desk clerk and the all staff and your remark have been passed on to those staff members. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"Great hotel"

5
30/08/2016

When we return to Denton, Texas to visit friends, we always stay at this hotel. There are many choices, but stay with what I know is good. The staff are all very attentive and the rooms are great. It offers a great breakfast.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for your stay. I am sorry I can't make your name. I want to thank you for staying with us. We appreciate your kind comments for our breakfast and room. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"Always a top rate place to stay!"

5
29/08/2016

We have stayed at this hotel every time we visit our daughter who is going to college in Denton. We have seldom had a problem, and they have always been resolved to our satisfaction. The front desk staff is so pleasant, and the facility is very clean. We would highly recommend this hotel to anyone who is visiting Denton.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Tammy, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Very clean and Very comfortable"

5
26/08/2016

The hotel was wonderful, the staff was excellent and even though there was construction going on it was very clean. Breakfast was better than most as well. I will be staying here anytime I come to Denton.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Jeremy, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Great Room"

5
22/08/2016

The room was very clean. I stay in a 1 king and a sofa sleeper. The bed had about 4 or 6 pillows. The free breakfast was great. They had sausages, bacon, eggs, biscuits, croissants, tortillas, waffles. Also, it is very close to grocery stores.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for your stay. I am sorry I can't make your name. I want to thank you for staying with us. We appreciate your kind comments for our breakfast and room. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"Compare to the Big Boys"

5
10/08/2016

This location rivals many boutique hotels I've booked. Excellent customer service. Very affordable! Average offerings for breakfast though tasty (hey, there was Tabasco sauce for the eggs!!) A little tricking to get in and out but don't let that stop you!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, I am sorry I can't make your name. Thank you for taking the valuable time to write a review for your stay. I want to thank you for staying with us. We appreciate your kind comments for our front desk clerk and the all staff and your remark have been passed on to those staff members. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"College Orientation _back to school"

4
04/08/2016

Every aspect of the reservation, check in, assistance once arrived, was professionally handled with kindness and patience.. The personal care was a great asset, since we were three women travelling together with my son.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Michelle, Thank you for taking the valuable time to write a review for your stay. I want to thank you for staying with us. We appreciate your kind comments for our front desk clerk and the all staff and your remark have been passed on to those staff members. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"Great place to stay....."

5
30/07/2016

Found this place to be a enjoyable place to stay on a recent trip to east Texas. It was very clean and quite. There are many good places to eat close by and lots of places to go shop. Would definitely book this place again on my next trip to Denton.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Hot outside! Cool inside!"

5
25/07/2016

Check-in was SUPER FAST! The king suite was a large room with alot of space, sofa chair, etc. The bed was great! So comfortable, firm yet cushy. Quiet air conditioning. We were on the end by the door to the pool AND NEVER HEARD A THING!!! Can I just say that Best Western is not the old hotel of the past? They are on the same playing field as Hampton and Marriott, just about 20 dollars cheaper. And honestly, I believe they might be surpassing them at this place. :) One more thing...the Cracker Barrel is within a stone's throw and so is Braums! Woo hoo!!! McDonald's is there too, if you have kids and tolerance. The only, ONLY teeny complaint I would have would be the fact that there is only 1 sink. But that's minor. Thanks Best Western!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Diana, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Looking for a good place to stay"

5
27/06/2016

This hotel in Denton, Tx is excellent to stay. Staff is courteous and friendly and hotel is quiet. Close to a number of eateries as well. Enjoyed the breakfast that was served. Very neat and clean. Good for the price.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Robert, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"In for the race"

4
17/06/2016

Second year in a row to stay at this hotel. Has not changed at all, very clean with nice rooms and excellent service. Breakfast area was clean and a well rounded breakfast offered to guest. Denton close by for evening entertainment with good access to the highway. Shopping and restaurants close by.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Jerry, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Excellent customer service!"

5
14/06/2016

This is a great place to stay in Denton! Customer service was top notch. The room was already cool before we stepped in and the AC was strong! Room was clean. Complimentary breakfast was good. We were attending a family wedding and there were already wedding favors waiting for us in the room, which were placed by hotel staff.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We glad wedding was good. Every one enjoy there stay. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel GM.

"Good Stay"

4
10/06/2016

Nice clean large room. Good location with plenty to do nearby. Kids enjoyed the outdoor pool and hot tub. There was a computer glitch and we couldn't check in for a solid 30 minutes the manager was curt and non-apologetic which was annoying but the rest of the staff seemed professional and courteous. Overall good place to stay.

Suresh_Patel_Denton, Front Office Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Tom, please accept my apologize for any inconvenience you experienced during your stay. Thank you for your review and we will put attention to our internet provider for your issue. Thank you again. Front Desk MGR

"Great Hotel when traveling for business"

5
06/06/2016

Excellent location, rooms are nice and clean, enough space to work at your room, breakfast starts early, they even offer you a complimentary snack to go, umbrellas available, it was raining every day during my stay.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Keith, Thank you for your kind review. May we will see you again when you in this area. Thank you again. Suresh Patel GM.

"Great Location & Good Value"

4
02/06/2016

We stayed three nights at the Best Western Plus in Denton for the high school graduation of our granddaughter. The hotel is conveniently located near several dining establishments and with easy access from Interstate 35 on the west side of Denton. The staff was very pleasant and accommodating, making a fresh pot of decaf coffee at our request upon our late evening arrival. We were assigned a handicap room for unknown reasons as it had not been requested or needed, but it was quite roomy, very clean and very comfortable. Our room was nicely appointed with a king size bed, a desk for working, a large TV, and a sofa. The room also had a microwave and a small refrigerator. We did not sample the morning breakfast as the hotel property abuts a Cracker Barrel restaurant where we chose to take breakfast on two mornings. The only issue (and it is minor) I have is with the sheets on the king size bed - they did not fit and the bottom sheet could not be tucked in and was not a fitted sheet. The room was quiet and the cooling system kept it at a pleasant temperature without being noisy. An added nice touch is the availability of a washer and dryer on each floor. The hotel is totally a non-smoking facility and offers free Wi-Fi which are features I like and normally seek out when making reservations. Should we return to Denton and need accommodations I would not hesitate to book at the Best Western Plus.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Mike, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. Can't change the room type what you have chose. Your reservation came by trip advisor, We We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Excellent hotel!"

5
31/05/2016

The room was very nice and clean. The hotel was quiet and close to great shops - Walmart, SAMs, McDonald's, yogurt shop, etc. the only front desk help was amazing! Very helpful and always friendly. The staff really wanted to make sure we enjoyed our stay. I would highly recommend this hotel to other people.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Savannah, First of all I wants to thank you for your time to write a review. As the general manager of best western DENTON TX I appreciate my desk clerk take care you good. It is true we have too many option for shopping and restaurants. I hope we will see again when you in DENTON TX. Thank you again. Sincerely, Suresh Patel GM.

"Good Stay"

4
24/05/2016

Passing through the area and needed a basic hotel for the night. This worked out great. Great location near highway, shopping center, new McDonalds, Subway and gas station. Parking was not an issue right out front. Guy at front desk was super nice and lobby was creative with the breakfast area laid out nicely. (Didn't stay for breakfast). Typical mid-range hotel is how I would describe the lay out. Three floors, vending machine and washer/dryer on each. No smoking building. Room had a siting area with a couch and desk. There was a microwave, coffee maker and mini-fridge as well. The tv was a great sized flat screen HD with many channels including HBO. The room was clean with a few minor signs of wear, but overall was fine given the price and expectation. AC was nice and cold. Bathroom on the medium sized side, but again, very functional and good enough. Two minor minor things. 1) Although there are plenty of lights in the room, the window wasn't really big enough for the size of the room (room is on the big side). 2) Front entrance not super inviting. Both of these are minor and typical of a mid/budget hotel. Check out was easy. Would stay again for price.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 940-591-7726. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Suresh Patel GM.

"Good location for Winstar visiting"

5
23/05/2016

We stayed here while visiting friends. It is most convenient to Winstar Casino. It was clean, comfortable, had good coffee, and a decent breakfast. The staff was very friendly and the cleaning staff was considerate of our needs. The owner gave us a to go bag with water and snacks upon our departure. He even called us on our drive back home to let us know we forgot our pillows and that he would send them to us.We would definitely stay here again.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 940-591-7726. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Suresh Patel GM.

"A night in Denton"

4
21/05/2016

We stayed overnight. We made a reservation and paid for a king room ONLINE. Check-in went easily enough, we entered our room and found it had 2 queen beds. No big deal, right?? We immediately called the front desk and was informed they had no king rooms available. When asked why as we reserved and paid for a king room, I was informed it was because our reservation was made ONLINE. Lesson learned....CALL and FOLLOW UP if you book here online. Other than the really small bed, the hotel is quite nice. Our room was tastefully decorated and quiet (a must as I am a light sleeper). Bathroom towels were better than expected. Staff was friendly, included breakfast was well done. I will stay here again, but will call and confirm my reservation preference.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 940-591-7726. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Suresh Patel GM.

"Best place we have stayed in Denton"

5
21/05/2016

We are frequent visitors to Denton and have stayed in 5 different hotels here. This is by far the nicest. Mr. Patel personally oversees the outstanding breakfast. Our room (not a suite) was very large with a nice couch and a huge flat screen. Price was super! My only little, tiny complaint is the hot tub is barely warm. This is our Denton home base for sure from now on.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, I apologize for any inconvenienced you experienced for hot tub and I Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Good hotel, accommodating, friendly staff"

5
17/05/2016

We arrive very early after a long flight, was able to check in early, staff was friendly. There are restaurants within 2 minutes of walk. The room was clean, breakfast was acceptable. Reasonable price.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest. I am sorry I couldn't make your name. Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Excellent Hotel!!!"

5
17/05/2016

The staff was excellent, hotel was very clean, breakfast was surprisingly delicious! Just got back from graduation at UNT. Location was perfect! I would highly recommend this hotel and will definitely stay there again!!!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Kessy, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Very Good Hotel for a Reasonable Price"

4
17/05/2016

Our room was clean, updated, and in good repair, as was the rest of the facility. Location was good, about 10 minutes from the UNT campus, and close to a number of chain restaurants and Interstate 35.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Don't stay in a suite!"

2
16/05/2016

The staff at the hotel were courteous and helpful. The room, supposedly a small suite, offered two queen beds and a pull out couch. We needed all sleeping areas. The sleeper sofa closed already looked old and tattered. When we went to pull out the bed it was so disgusting that we closed it and I had to sleep on the couch with my legs hanging over the side.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Marcy, Thank you for your review and put attention regarding sofa bed cover. I apologize for any inconvenience you experienced for your stay. We will give you a 10% off. Suresh Patel GM.

"Best Western Denton"

5
15/05/2016

pleasant staff and management. looking forward to staying again. close by fuel, food, and shopping a plus. access to the freeway very easy. Would be nice to have vending and an ice machine on the third floor but overall a nice place to stay.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Jeffrey, Thank you for your review. WE glad your stay was pleasant. May will see you again when you are in DENTON. Thank you again. Suresh Patel GM.

"The great spring break"

5
02/05/2016

The manager name Anis was very nice and concerned. The rooms was nice and clean the maid was excellent , plus the shopping area was great for us. Leo The trip was great and we slept good and my family love it.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Johnson, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Consistently a good place to stay!"

5
26/04/2016

The location is great - very near shopping and restaurants, and easy access off of the freeway. We've stayed many times and the rooms are always clean, and the staff is very helpful and always friendly.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"great breakfast"

4
23/04/2016

Very clean nice rooms although the plumbing does seem to have some problems. Had to be moved as the toilet would not flush in the first room and it was no sure it wanted to in the second room I also found the water took forever to get hot in the shower. Breakfast selection was very good and well presented. We were disappointed that they did not have coffee available in the lobby other than at breakfast as the individual packets in the room were not at all good,

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Richard, Thank you for talking the time to write a review. I notice you have some plumbing and coffee issue. I apologize f0r any inconvenienced you experienced during your stay. The room and breakfast coffee we are using is 100% Arabic coffee. Thank you again and we will see you again when you are in DENTON TX. Sincerely, Suresh Patel GM.

"Beautiful Hotel & Friendly Staff"

5
16/04/2016

The hotel was in a great location off the main highway, and it even near some restaurants and a gas station. The exterior and interior were both neat and colorful and we were fortunate enough to quickly check-in, even without a reservation. We did not make it to breakfast but the pool area as well as all the other parts of the hotel looked clean and the staff was very helpful and friendly. We hope to come back and stay soon!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Alexis, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. I think you miss the breakfast. Next time remember we have hot B/Fast. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Returned again "

5
16/04/2016

Very nice and friendly hotel. Management is there early till late. Stayed here before and was pleased so decided to stay again. Very easy to get to location. Multiple food options you can walk to. Wal-Mart in site of hotel. Easy access to US 380, I-35, & the 288 loop, hospital, & UNT. Would Def recommend.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Cole Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Best Western-Best Stay"

5
09/04/2016

This has been one of the best stays in any hotel that we have had in a very long time. The service, staff, rooms, beds, etc. were all excellent. We particularly liked the friendliness of the check-in staff and how comfortable the beds were. We will definitely stay here again and will recommend it to our friends.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Mary, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Best Western Plus - Denton TX"

5
03/04/2016

This was our fourth time to stay at this Best Western Location. We have always had a good experience here. The rooms are spacious and very comfortable, well maintained, and nicely decorated. The hotel is clean inside and the outside grounds are well maintained also. We will definitely stay here again when visiting our daughter and two grandchildren and will recommend it to our family and friends also.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Virginia, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Don't ask for anything extra"

3
28/03/2016

Since I travel and stay at over 150 hotels a year I know when the staff doesn't really want to help and give you 100%. I will not be staying here again just for that reason. The rooms and hotel were good just the staff

"First time in Denton"

5
23/03/2016

The Hotel was clean and the staff was friendly and nice. It is near the interstate and if u are not used to traffic noise it may not be the one place for u. There was construction around it at the time but still easy to get to. Overall it was a nice place.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Jessie, Thank you for your review for your stay with us. I think the road contraction will be done very soon. We appreciate for your patronage and looking forward to see you again. Thank you again. Sincerely, Suresh Patel GM.

"Large group stay for Peterbilt Motors Company event"

5
16/03/2016

I host an annual event at Peterbilt Motors in Denton, TX and have chosen to have my group stay at the Best Western Plus in Denton for over ten years now. I tried a few different hotels in the area but found the staff, service and facilities at the Best Western Plus to be the absolute best ! The service level, comfort and cleanliness the of rooms and professionalism have continued to be the finest over the years. We use a large number of rooms and have people arriving on different days and times throughout the week of the event. Needless to say that can be a bit of a challenge for the registration staff with people changing arrival dates and type of room. The Best Western Plus staff always does everything possible to accommodate the changes in a cordial and professional manner. I always stay at the Best Western Plus anytime I am in the Denton area and have made the group reservation for my 2016 event as well. I walked into the Best Western Plus ten years ago as an individual guest and was treated very well, now it has become my home when I'm in Denton. I can highly recommend the Best Western Plus in Denton from years of stays and very consistent high quality service with clean and comfortable rooms ! Many thanks to the entire staff for many years of great service ! Five stars and A#1 for this excellent Hotel !

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Tim, Thank you for taking the time to write a review. It is my honor to serve you and your group when you are at our hotel away from home. We do appreciate for your patronage and looking forward to see you again in coming Oct 2016. Thank you again. Sincerely, Suresh Patel GM.

"Stayed in the King room with hot tub. Room has TV, Microwave, Fridge, coffee maker excellent room"

5
16/03/2016

The people / Staff of this hotel were excellent. The room was kept extremely clean daily. After a long drive I was able to check in early with no issues. The eating area is exceptionally clean. The free breakfast was excellent and the staff kept it well stocked with hot food always. The staff was very friendly and offered to help with anything

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"You wont regret staying here!"

5
15/03/2016

Very clean and well maintained. Smelled clean too. Comfy beds, great full breakfast and the internet service worked great. I was traveling alone (female) and felt very safe at the hotel. For the price you wont find better in Denton!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Margarita, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Facility was very clean and the staff wee very professional"

5
10/03/2016

Our room was very nice and ready for us to settle I for the evening. If I had to say anything negative about the facility it would have to be the fact that every time I passed the main entrance under the drive through there were always people blocking the door smoking. When my wife & I checked in there were about ten people standing there smoking. When we returned from our dinner the numbers had dropped to about six and even after breakfast the following morning there were at least ten people again. The hotel is a non-smoking facility and I would guess these are employees. But, if I were traveling through town and did not have a reservation already this would sure be a detraction to me.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. I will put the attention to the desk clerk if someone blocking the entrance door or smoking in this area we requesting to side of the building. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Good stay, but not for the breakfast.."

3
08/03/2016

Check in was good, room was nice, comfy and clean. This is a city hotel off an interstate, so you won't have views or any of that, buy hey, a Braum's is right next door. Just a quick walk for an ice cream cone! The only issue I found was the breakfast area was just too small and easily crowded. Seating was very limited. The counter had chairs so high that your food was almost in your lap. The breakfast staff worked hard clearing space and cleaning. The biscuits were rock hard, and gravy lumpy and stale, but we made do with other offerings. Our second morning, I ran down and carried stuff back to the room. As long as breakfast isn't that important to you, it's an otherwise good place.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Peggy, Thank you for taking the time to write a review. I apologize for any inconvenience you experienced at breakfast time. We had big group on this weekend make a crowded in breakfast area. I will put the attention the breakfast attendant for biscuits and gravy. Thank you again. Suresh Patel GM.

"Hospitable "

5
06/03/2016

Absolutely loved our stay, the room was great, king size bed comfortable, the bathroom floor tiles where coming off a little bit but nothing dangerous. The staff was very pleasant and helpful, will defiantly be staying here again on our next visit.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Vennessa, Thank you for taking the valuable time to write a review. We glad you love our mattress and sleep well. we do appreciate you put the attention for the bath room tiles. May be 1 year we going to renovate the whole bath room. Thank you again. Sincerely, Suresh Patel GM.

"Fantastic"

5
29/02/2016

WE have stayed at many 1 or 2 times per month this was my first time at this hotel chain. we were greeted and treated very kind. hotel staff ask me if i needed help with my luggage. this was the first time we ever had this much help and kindness from any hotel. love love this chain now i will be searching for Best western +.. Thank you

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Robert, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. I am glad you find one of our desk clerk speck Russian. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Great place to stay"

5
18/02/2016

I've stayed in many motels for business, and this one ranks near the top. Clean lobby and rooms, very comfortable beds and good hot breakfast. Employees are competent and friendly. General manager, Mr. Patel, is just a real good guy. I would recommend the Best Western Plus in Denton to anyone.

Suresh_Patel_Denton, Front Office Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh FRONT DESK MG

"Excellent Employee"

5
24/01/2016

My husband and I arrived very late and tired after the Holiday Inn messed up our reservation! The night clerk, John, was super nice and had us checked in very quickly. I will continue to use The Best Western for our traveling lodge. The room was great. The bed was the most comfortable I'd ever slept on at a hotel. Very pleased with our stay!!!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Miss Ketchum, Thank you for taking the valuable time to write a review for your stay. I want to thank you for staying with us. We appreciate your kind comments for our front desk clerk and the all staff and your remark have been passed on to those staff members. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"Check in and price dissapointment"

3
24/01/2016

We checked in for one night with the intention of extending it to 2 nights based on our experience. We wound up staying only one (Friday 1/22/16). The hotel was about what you would expect, overall we were satisfied with the hotel, amenities, and comfort. Our disappointment began as soon as we came in around 5 pm with the young lady at reception. Maybe because she was young; bored; dissatisfied with her job? who knows. But she was very short, unfriendly, no willing to interact. Maybe because she had to get up from the office in back and come help us? I tried to engage her a couple of times without any success. She basically gave us our key cards and sent us off to the second floor #222 with out any directions, remarks, etc. We walked around for a bit with our luggage and found the elevator, and finally after walking the second floor halls for a bit found our room. Second complaint? Pricing. We were quoted an $89 something price over the phone when the reservation was made due to my wife being over 55, but at checkout we were charged $99 plus. Even though the gentleman at checkout was a lot friendlier and helpful, I did not want to bring this issue up for fear of ruining my mood, for what? $10 plus dollars? We wound up staying at another hotel for the second night.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Francisco, Thank you for talking the time to write a review. Please accept my apologize for any inconvenience you experienced at your stay. I did put the attention to the desk clerk for her behavior. Suresh Patel. GM

"Clean & Smells Good Too!"

4
19/01/2016

Smiling helpful front desk person & manager, clean large room, convenient to expressway & close to eating places for supper. The most exceptional feature was the quality & variety of the complimentary breakfast offered.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Bette, Thank you for your review. We glad your stay was nice. Enjoy your large room with 49" TV. I hope we will see you again when you are in Denton. Thank you again. Suresh Patel GM.

"Best Hotel in Town"

5
18/01/2016

After the manger saw that i was on crutches he moved me to the first floor in the same type of room, which was great for them to do for me. Bed was great, hot tub was awesome, and staff is amazing. Thanks for a great stay!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Shwaun, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Nice but...."

4
18/01/2016

This hotel was really nice, but it has very poor signage and is right up against another hotel. The wifi was poor and the breakfast was horrible. I ended up buying breakfast foods at walmart and ate in my room. The room and the interior of the hotel was excellent. Very clean, and quiet. Bring your own pillow though if you are a side sleeper, all of the pillows they had on my bed were way to thick. I would stay here again, and hopefully they will have fixed the problems with the signage, breakfast and wifi.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Mark, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, We going to have new entrance sign on east and west entrance in parking lot. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Visit to see sick relative"

5
11/01/2016

We came to Denton to see daughter's sick dad. It was very important that we visit him because his prognoses is not good. If we do come back to Denton, we will want to stay at Best Western Hotel, for sure. We greatly appreciate your very excellent service and you helped to make our visit to Denton very good. Thank you. Sincerely, Christine McCreery

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Christine, Thank you for taking your valuable time to write a review for our hotel. We glad your stay was good. I hope Your daughter dad getting better. We will pray the god for his faster recovery. Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon. Thank you again and we appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"pleasure"

5
26/12/2015

The staff made us feel at home. The hotel and our room was very clean and comfortable. There was a large variety of choices for breakfast and the waffles in the shape of Texas added a nice touch to breakfast. I definitely recommend this hotel to stay at while visiting Denton TX.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Clean, fresh, friendly"

5
24/12/2015

If you're looking for a great view, go somewhere else. Our room looked right into another, altogether different property. But we got a single King, non-smoking room that was clean, fresh, roomy, and very comfortable. The bed is firm yet remarkably comfortable. Bathroom very clean, and the built-in nightlight on the provided hair dryer actually worked! The room was a VERY cold 59 degrees when we entered; some wisenheimer must've left it set that way when they checked out and the housekeeping staff probably didn't feel the need to check it. Waste of electricity, of course, but we were fortunate in that we checked in just to get our belongings unloaded before heading for a family visit. We've been here before and we will come again. We did not partake of the free breakfast. We just don't expect great coffee from the price range of properties we can afford, but there are great food options nearby.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. Please accept my apologize for any inconvenienced you experienced for your stay. The housekeeper have to check the AC thermostat and adjust the temperature. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Good place"

4
23/12/2015

Clean and everything works (good water pressure, heat and air, nice large TV with clear picture.) Next door to a Cracker Barrel, a convenience store and an ice cream/food store. We have stayed here before and chose it again because it was so convenient. The free breakfast includes half & half for coffee, which I like.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Judy, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Oops!"

3
01/12/2015

BW Denton, Texas very nice property, generally courteous staff, and breakfast buffet typical of such amenities...nothing spectacular but warm and free... Don't accept Room 101 as it sits back-to-back with breakfast buffet and prep room...Noise from prep room begin about 5:30 am (unless you want to be up by then) and continue with a symphony of banging pans, slamming draw sounds, and a host of typical ‘preparing breakfast in the kitchen noises' until hotel guests came streaming in to feast which sent it up a tad. Also, Room 101 had serious water in carpet issues (to be fair, it had been raining in Denton during that Thanksgiving Day holiday…but!) caused by (uncertain because no one from management came to investigate) what I contend it might have been a clogged A/C drain backing up into room and wetting the carpet , or it might have been a leaking window and A/C installation. By Friday night – after it was discovered-- odor of damp carpet was noticeable. They were nice about it after I insisted that 20% off one night wasn't adequate compensation (I was checking out Saturday morning), I insisted that one night billing adjustment was fair; they acquiesced. Maybe a stroke of bad luck, but one thing after pondering the overall experience, even with compensation, the fact that no one from management bothered to visit my room and investigate the source of wet carpet and apologize for the inconvenience left me a little disappointed about the BW experience.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Ronald, Thank you for taking the time to write a review for your stay. The carpet wet that was only on your out of 3 night on last night. We had a very heavy rain on this day. We just replace the window I accept that the contractor have not done his job correct I did check the issue and find out he didn't cocking the window correct. For your 1 night inconvenience our desk clerk give you a 1 night free stay. Please accept my apologize for any inconvenience you experience for your stay. Suresh Patel.

"Clean and quiet"

3
28/11/2015

This was just an overnight stop for us. The room was clean and comfortable. New linens and a firm matress. Our view was of another part of the building so we had no traffic noise. The hotel is within walking distance of shopping and restaurants. The free breakfast was mediocre at best. It is a good deal for the price.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"It's fine."

3
27/11/2015

No real complaints, but also nothing to brag about. I'm often very impressed with mid-level hotel chains; this place is a notch below that. It's place is perfectly fine, plenty clean and modern, etc. Location was convenient for driving through. I give it an "average," but don't intend that as a criticism -- it's genuinely about average.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Great Place; Right Price"

4
25/11/2015

This hotel has comfortable beds, is very clean, serves an excellent (included) breakfast and the front desk personnel are friendly. Upon arriving at the room, the manager called to ask if everything was in order. Yes, some of the rooms do not have fabulous views. There is a Cracker Barrel and McDonald's in easy walking distance. If I am ever in Denton, will stay here again.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for your stay. I am sorry I can't make your name. I want to thank you for staying with us. We appreciate your kind comments for our front desk clerk and the all staff and your remark have been passed on to those staff members. We appreciate your patronage and hope you will stay with us the next time you are in Denton. Thank you again. Sincerely, Suresh Patel. GM.

"denton overnight"

4
23/11/2015

This is a standard travelers hotel good breakfast, clean rooms good comfort, you do not have that many choices on walking distance from the hotel, you can say that you get what you pay for, so we have no problems to return

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Thank you for taking the valuable time to write a review for your stay. Your business is very important to us and we value your feedback. From our hotel in walking distance we have Sam's club, Wal-Mart, academy store, and a small shopping center with several restaurants. If I can be of assistance in the future, please don't hesitate to contact me at 940-591-7726. Thank you again and may we will see again when you are in Denton. Sincerely, Suresh Patel GM.

"Not like it used to be"

2
19/11/2015

Spent 1 night in this property 11/17/15. Having stayed here on several occasions before was deciding factor for this stay. Got in late and was assigned a room (201). Clean as always but air conditioning/heater did not work. Was 78 degrees in the room. Got another room(203) with no hassles from sweet young lady working the front office. Room was clean but you could hear the trucks and road noise from I-35 all night long. Never experienced that in the past. Paid $109 plus all the other traveler taxes put bill up to $125. Not worth it to hear trucks all night. Sleep sucked needless to say. Been a Best Western Loyalty Member for years. But, if in the area again I will be hard pressed to consider this property. Will most likely choose another BW in the Dallas area that does not charge that high of a price.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Mr. Morris, Please accept my apologize for any inconvenienced you experienced at our hotel. We never had any complain for I-35 HWY noise. Next time if you wants to stay with us may remind us to have room on the pool side area will have quite and no noise. Thank you for your patronage and hope we will see you again when you are in Denton. Sincerely, Suresh Patel. GM

"Great nights sleep!"

4
15/11/2015

Went to the Fairfield Suites next door first and finally left in disgust. Went next door to the Best Western and it was superior! Clean, I mean really clean, room awesomely comfortable bed and exceptional staff!

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Robert, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"best place to stay"

5
09/11/2015

The staff of this hotel could not be any better. I am always treated like family when I stay here. Recommend this hotel for any on who just needs a one night stay of a weeks rest. Excellent breakfast selection and evening bar for your enjoyment..

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear James, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Pleased"

4
04/11/2015

Have stayed several times on trips to Oklahoma. I have been happy with the clean rooms and good beds. I have noted all the attention paid to the extras in the bathrooms. It all added up to show the staff "cared".

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Leslie, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Excellent hotel and great value"

5
02/11/2015

I've stayed at this hotel two times while visiting our son who is a student at the University of North Texas and both visits were excellent. The hotel decor is pleasant and modern and the rooms are very clean. This hotel is located conveniently next to shopping, restaurants, and gas stations. Amenities include free breakfast and internet. I recently learned that they offer a UNT student and parent discount which, even without this discount, makes this hotel is an excellent value. We will definitely be staying there again.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Kathleen, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Disappointing"

2
10/10/2015

Many of the local hotels were sold out so booked this property. Hotel was full but seemed to just have one employee working plus a couple housekeeping and one breakfast staff. Hotel did not seem as clean (rather large dead bugs in the lobby near the lobby furniture), lights in the room were especially dark and bedding had old stains. Airconditioner was stuck at 57 degrees so unplugged it various times during the evening to get the temp up to 68. No listing for TV channels. Even the Guest Services book was old and dated.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Karen, Please accept my apologize for any inconvenience you experienced at our hotel. The TV guide is new only the missing is TV channel listing. We just change the TV provider may in week we going to have new TV channel guide. In TX when we have to much humidity the bugs coming from out side you can't control the mother nature. Thank you for staying with us. Suresh Patel.

"Rather average given its high ratings"

3
06/10/2015

I usually stay at the BW Premier facility at the south end of town, but it was so expensive for the date I planned to visit that I decided to give this BW Plus a try. Unfortunately, I was rather disappointed. The morning breakfast was quite basic, and staff had a tough time keeping everything in stock. The room was adequate, and there is a nice HDTV. However, there was no current channel guide (they had an old one showing the original channels before they switched to HD), and we gave up after trying for 10 minutes to find the channel we wanted to watch. I like that this property is closer to UNT and TWU, but I will definitely choose the other BW property next time if the cost difference is not too big.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Guest, Please accept my apologize for any inconvenienced you experienced at your stay. We just had change the TX provider. We are working hard to get it done ASAP. Thank you for taking the valuable time to write a review. WE do appreciate for your patronage and I wish we will see you again when your in DENTON. Thank you, Sincerely, Suresh Patel GM.

"Great Stay"

5
27/09/2015

We were very pleased. We enjoy the omelet approach at breakfast. The hotel was very clean and pleasant. iThe location was somewhat difficult to enter from US 380 due to the traffic patterns, but traveling that way again it will be easier.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear James, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"COMFORTNABLE STAY"

4
25/09/2015

This is a nice hotel for the price; has always been clean and well serviced. It is convenient to UNT, TWU, as well as restaurants and retail merchants. Breakfast is good if you are in a hurry; otherwise, go get breakfast somewhere else.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Rebecca Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM

"Great value for room, terrible internet"

3
20/09/2015

Spent a week here in Sept. 2015. Was working for 6 months in the area. Room rate was great. Room was nice and clean. Very comfortable bed, mini fridge and microwave in the room. Close to highway, shopping, food and fuel. Working in this hotel was not feasible as the internet would go out for 3-4 hours at a time. Worked with the hotel IT provider with no resolution. Ethernet cable did not work. There is no listing for TV channels. You have to go through and make your own list. The hotel could do this for the guests with an hour's worth of effort but that doesn't seem to be a priority there. I moved after 6 nights due to the internet issues.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Merl, Please accept my apologize for any inconvenience you experienced at our hotel. I appreciate you taking the time to write a review. Thank you for your patronage and hope we will see you again. Thank you. Suresh Patel GM.

"Excellent stay Denton, Tx"

5
17/09/2015

Excellent check in and stay. Room was clean, with up to date decor and amenities. Beds were very comfortable. Would stay here again. Breakfast was good and had an excellent selection to choose from. Staff was friendly and helpful.

Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Dear Dale, Thank you for taking the valuable time to write a review for our hotel. Your business is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us a superior experience for you and future guests. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely, Suresh Patel. GM